The Best Western Plus Hotel des Francs is located in Soissons, 90km from Paris, front of the Abbey of Saint-Jean des Vignes. The hotel is a "HQE" building, which offers great comfort, a lot of natural light, with a low carbon footprint. The 70 rooms are comfortable, spacious, decorated with natural colors and equipped with Pay TV, Wireless internet connection, telephone, and for some mini-bar.
Best Western Plus
The hotel did everything well but the restaurant service was a bit slow which might have been because we were a group of eight. Also I could not get the air conditioning to work and did not see any instructions.There was some noise from other guests above us which disturbed our sleep.
This hotel was built under carbon neutral requirements. The rooms are not carpeted so they feel cleaner. The hotel felt very clean overall. We walked to everything we needed in the City. We originally booked for 2 nights but extended to 4. We had a lovely balcony overlooking the Eglise Saint-Jean-des-Vignes. We would definitely return.
Location is in a quiet part of town the Des Francs is a well appointed and comfortable hotel. Rooms are good but AC should be standard these days in such a new hotel. The hotel charges for breakfast which is excellent but leans towards expensive for France. Didn't use the pool or facilities as only one night. You need two nights because you might just get a dinner. What ? Well this hotel has a restaurant with a nice menu and a good but I think pricey wine list. That's if you wait and wait and wait for you need an hour for each course. Makes sure you order dessert with your other courses. It is dire! People left mid course others complained. It tasted good and so did the wine but hopefully you can keep a conversation with your table partners. Breakfast is a buffet!
This will be a short review as I really want to spew venom at the owners. How in God's name do you expect rooms with a 6” wide X 46” High window to allow ANY COOL AIR into a room genius's? We sat/layed sweating all evening for what appears to be a quite new facility that desperately needs A/C! We sat outside on the veranda trying to cool off with bar beverages and ordered dinner fully clear we wanted to sit outside to eat. A rude young man told us it was about to rain and we had to move inside. Where, you guessed it — no A/C greeted us in the restaurant. Never ever going back here - staff on front desk don't answer the phone so when I went to ask for another room I was told to be glad we had a fan. Huzzah!
On the hottest summer ever, the air con was broken. The staff informed us that it had been broken a while ??? We only chose hotels that had air con and would have cancelled if we had been informed. There were fans in the rooms but out of the 4 rooms we booked 2 werent working. No manager to speak to?? Also a barely big enough bath towel and a towel that was too small to wrap around your hair?? Do they think of this ? Overall disappointed.
When we booked the hotel we were of the understanding that the hotel had aircon. The room has the thermostat and vent like you have with aircon. I asked reception and was advised there is no aircon in the hotel. However, we since learnt that there is but only in very few rooms. This is supposed to be 4 star, so I think it should have it with that type of rating. If we knew we would not have booked it. Lesson learnt me thinks and it's not cheap!!! On a plus side the rooms are clean and the staff are nice.
The room was nice and clean with comfy bed and nice bathroom. The hôtel was really modern, clean and the staff was really nice and caring. The spa was a plus : pool with a hot tub and a a hammam, but unfortunately the hot tub didn't work. The restaurant o the hôtel was delicious and the view when eating outside was really nice.
Stayed here for one night. Check in was friendly and easy, and plenty of parking available. Situated in a quiet part of town. Room was clean and spacious with a nice bathroom. Dinner was good and service attentive. Decent value for money. Recommended
We were in room without air-conditioning which was intolerably warm. We offered to pay for a "comfort" room with air-conditioning to which we were moved, but then water stared pouring from the ceiling unit and we moved back to a room without A/C. Otherwise, hotel is OK; suitable for the winter, but not 4 star.
This is a very nice hotel. It's modern, attractive, and located in a very nice part of Soissons, with views of impressive abbey ruins across the street. It has a fine restaurant. Breakfasts are typical and certainly adequate. The rooms are comfortable and have beautiful bathrooms. Free, underground parking is a plus. My wife and I would happily return here, except . . . No air-conditioning. As other reviewers have said, it's really shocking that such a modern hotel wouldn't have it in all their guest rooms. We were here at the very beginning of June and the weather was really nice, with temperate conditions. Our room, however, was a hotbox (It faced south, so the sun was on it much of the day, until sunset). The lovely fresh air outside the window just couldn't penetrate. I cannot imagine what said room would've been like in July or August. I guess the sight of a good-sized electric fan on a counter in the room should've been a hint that help was required. It wasn't enough. So, in summary, I'd highly recommend Plus Hotel des Francs, if you're visiting between, say, October and May. Beyond that, I'd have to reserve my endorsement.
This hotel is just fine except for the extremely puzzling feature: built in 2010, its builders apparently decided NOT to join the 21st century. Only eight of its rooms are air-conditioned. We were lucky to get one of those rooms. However, on our second night, just as we were getting ready for bed, water began dripping from the ceiling. We had to change rooms -- this time to standard room with no AC. We were lucky in that the evening was not hot. Still there was poor ventilation, even with a fan. Here is a modern hotel in France where, in the summer months, it certainly can get very hot, and yet most of its guests are condemned to discomfort. It defies reason. Do they not want to attract guests? And is not summer the busiest season? Go figure.
Excellent location for visiting the centre of Soissons. Free car parking at hotel. The whole atmosphere of the hotel is pleasant, modern décor and very clean. BUT one receptionist can't smile and offers no information and the standard room is unbearably hot in warm weather (no air con and fan is inadequate.) Whilst we were there the beautiful new Boulevard Jeanne d'Arc was closed to traffic from mid afternoon until after 10pm. Many other roads were closed too because of a road running race. The hotel did not inform us of this problem so we spent an hour driving round the town trying to find a place to park within walking distance of the hotel. It was very frustrating! Fortunately it was our second day there so we had a vague idea of the road system. Many other guests were somewhat annoyed too.
I usually avoid French hotels but stayed here for a car event. Pleasant staff and a fine room. Good restaurant and private secure parking a big plus. Within easy walking distance of the city centre and venues.
We have returned to stay at this lovely fairly new hotel a second time because we enjoyed our first stay there. I would suggest booking well ahead as the hotel is popular and fills up quickly. The rooms are modern, spacious and comfortable with everything you need to make your stay a pleasant one. Good free WiFi and on-site parking too. The on-site restaurant is great for evening meals and breakfasts are amazing with both hot and cold options. The staff are so welcoming and helpful which really helps when you are in a foreign country and far from home. The location is great too for exploring Soissons as the Abbey ruins are just over the road! It's also not far to walk into the town to see other historic sites.
For work I spent one night in this hotel. The room was nice and even tough my French isn't perfect they did their best. I don't like French food, but the steak was good. Great view from my room at the cathedral. There were many choices at the breakfast buffet. Would go again. I needed a lunch packet for on the road. Normally they don't do this but for me they made an exception. This has been the best lunch packet I had so far with a great sandwich, salad, desert and fruit.
Stopped here one night on route to Bavaria and once found ( most of Soisson roads seemingly being dug up) it ticked all our boxes. Good safe parking, attentive staff, good rooms and excellent restaurant.
Very nice hotel, dry clean and comfortable.Unfortunately no food available and the bar was virtually non existent. The staff were very pleasant and helpful. Would recommend for an overnight stay but maybe no longer.
A really lovely hotel. Very friendly staff and fantastic surroundings. The room was very clean and comfortable with everything you would expect from this level of hotel. Shower was lovely too. Would love to go back again.
Soissons is a very attractive town and well situated for those looking for a pit-stop on their way to more far flung locations in France. The Best Western is situated on the edge of the centre of town close to the leading tourist attractions ( St Jean des Vignes). The rooms are well equipped and well-decorated. The wet room bathroom does take some getting used to, but the shower was powerful and instantly hot. Extremely comfortable bed and pillows, quiet location and free car parking ( very rare now amongst the hotels we stay in). Altogether a brilliant example of how a chain hotel can be. Yes there is a degree of impersonality involved, but the staff are friendly and the amenities ( including a really good pool and exercise room), more than make up for any shortcomings. The wifi is very good and free. A great place to stay.
This is definitely more of a business type hotel than a leisure one. The staff is very kind and attentive and always try to be helpful. The rooms are OK, but there is no air conditioning and if it's warm outside the room basically turns into a sauna and there is no way to find relief - the windows are also very small and you can only open a small part of it. The gym definitely needs some refurbishment, the weights are worn out and there is not much in terms of equipment. The swimming pool is indoor only and looks fine, we actually have not tried it because the weather was great. The breakfast is below par: there is absolutely no choice for gluten free or dairy free eaters. The only warm options are scrambled eggs with bacon, and if you don't want to wat pastries you can basically only eat slices of ham and cheese
My wife and I stayed in the hotel with 2 friends last Sunday night. The staff were very helpful, the room was clean and the food was good but there was no air conditioning in our bedrooms on what was the hottest day in the year (32 C in the afternoon) so our rooms were unbearable despite the provision by the hotel of a small fan. Also there was no extractor fan in the toilet or shower area so both these rooms became very humid. When my wife mentioned the lack of air conditioning the following morning she was told that 8 rooms in the hotel did have this fitted but presumably they were the executive rooms and at a price.
Cédric H, Directeur général at Best Western Plus Hotel Des Francs, responded to this review
Dear Sir, I understand your comment due to the exceptionnal temperature of last week. As my collegue told you all air conditionned rooms were booked so we were unable to propose it to you on check in time. With best regards. Cedric Hennion General Manager
Great food, rooms and staff. We were a group booking visiting from the UK. Staff very helpful and the rooms were all good. The food we thought for a group booking was outstanding. Good selection for breakfast. We had a walk in shower and separate toilet, not sure if this is for all rooms.
Cédric H, Directeur général at Best Western Plus Hotel Des Francs, responded to this review
Dear Annofupnor, It was a great pleasure to welcome your group and we are pleased to read that you enjoyed your stay in Soissons. We expect to welcome you back in Soissons. With Best Regards.
Nice hotel in the middle of town. Clean rooms and bathroom. Looks pretty new. Good food but to much fish for my liking. I asked for a lunch bag which they normally wouldn't do, and the made one especially for me, great sandwich, salad, drink and yogurt.
HoteldesFrancs, Directeur général at Best Western Plus Hotel Des Francs, responded to this review
Dear Jan-Lennert, Many thanks for your comment, and it was a pleasure to prepare a lunch bag for you. All the team worked hard to offer the better experience to our guests as possible, and we are pleased when some good notification came back to us. We hope to welcome you back soon in Soissons. With best regards. Cedric Hennion General Manager
Nice hotel in wonderful surroundings in the old city of Soissons. The ruin of the old monastery Abbey of St Jean des Vignes. Only one in the staff speaks sufficient English. Nice restaurant with really good menu.
Very easy to get to as it's not in the centre of town, this hotel is smart and modern with well appointed rooms (including tea/coffee making). The spacious parking is undercover and free of charge - very unusual and appreciated. The staff at reception were all very friendly and dealt with check-in and out very efficiently. A short walk will take you to the pretty town with plenty of shops, bars and restaurants. Warning - Sundays are very quiet with limited open bars and restaurants. We didn't use the restaurant or had breakfast, the latter too expensive for what we eat first thing in the morning. We would certainly return to Soissons and stay at the Best Western.
HoteldesFrancs, General Manager at Best Western Plus Hotel Des Francs, responded to this review
Dear John, Many thanks for your comment, it was a great pleasure for the team to welcome you in Soissons. We expect to welcome you soon for a next trip in France. With regards. Cedric Hennion General Manager
We had a pleasant stay in this hotel but the room was far too hot. It seems that most rooms don't have air conditioning. We were provided a fan (upon request as opposed to room standard) but this is hardly a solution as they are extremely noisy and not designed to replace air conditioning. It also didn't make sense that the bed duvet was a winter one and that every time the maid had been the only window in the room was closed so you always returned to a poorly ventilated, hot room. The staff also seemed to vary in ability. Some staff members were very helpful, happy and polite whilst others didn't really want to offer any help or even just a friendly morning 'hello'. Apart from heat the room was very pleasant, a good size and the bed was comfortable. The breakfast was excellent and we enjoyed time spent on the terrace for a drink.
Our usual stopping over en route to the UK and I thought we would enjoy a pleasant final night at the hotel in which we'd previously stayed more than two years ago. Quite what has happened in that period, I don't know. The hotel is now a triumph of style over substance. Everything looks lovely, including the beautiful planting outside! But where to begin... The welcome was perfunctory and the staff maintained this disinterest throughout. The room was hardly a good-sized double and there was far too much furniture taking up unnecessary place. Just how many, uncomfortable, seats can one have in a small room? But for lack of comfort let's talk about the absence of air-conditioning and - even with the one small window fully open - the stuffiest room I've stayed in in many years. And just why was a winter duvet on the bed, which made sleep virtually impossible, as well as the internal and external noise. The power points seems to have a life of their own and required wall switches to be turned on before some of them worked; none of this was explained and little was simple. The wifi took a number of attempts, not helped by an unhelpful member of staff and speeds were mediocre. Given the hotel's proximity to Calais would it really be problematic to have one UK channel on the TV; Sky News, for example, which we'd had elsewhere in France and Italy? The TV is wall-mounted and huge with three bright and irritating lights which could only be extinguished by unplugging the set and its receiver box. The shower room is also far too hot and no matter how hard one tries in the, unlit, walk-in shower, the water is going to encroach into the basin area and make the whole floor wet. Thankfully a short stay but one which will remain in the memory as a real dampener at the end of a lovely holiday. Not somewhere to which we will return!
HoteldesFrancs, Directeur général at Best Western Plus Hotel Des Francs, responded to this review
Dear Laurence, As the days you came were the warmer of this summer, and as it rains a lot before, all the area was warm and the air was not dry. That kind of temperature are not usual in this region, and our hotel, which is a low carbon footprint building, is built to manage the local climate. I can understand that the hotel do not suit you, and that as everybody had a air conditioned in his own car, it is difficult with the high temperature of those days in July. I assure you that, we are talking with the architect to find a solution which can increase the performance of the building during that period of the year, without any consequence of the outside of the hotel, as we are located front of a historic abbey and that we are not allowed to all works we have. The window of the room you have, N°224 is a large window of 150x150cm. Please note that on bestwestern.com, the website you use to make your booking, the standard room are not describe as a room with air conditioned, only the "confort rooms" are described with it, and some were available for your stay. We are very sorry to not be at the level you expect, but we assure you that you can find some rooms and service that suit you in the Best Western Plus Hotel des Francs. i will be pleased to give you some advise to prepare another stay if you wish to give us a new chance to serve you. With best regards. Cedric Hennion Hotel Manager
Easy to find, this modern hotel presents well on first sight, although the lounge/bar/dining area being all co-located can be quite noisy. We were made welcome at reception, had a very good dinner and breakfast and the bed was extremely comfortable. The one downside was the lack of enthusiasm of the receptionist on check-out - she appeared to have better things to do than deal with clients.
We stayed here one night en route back to Calais & the UK. Best Western Plus are reliably comfortable and up-to-date business hotels, and Hotel des Francs is no exception. It was excellent value, perhaps because Soissons is not a main tourist destination. Our dinner was very good, but be careful or you could spend a fortune on the wine.
Stayed at this hotel last night. It is a clean and very well presented hotel, the beds are comfortable and quiet. The evening meal was okay but the burgers were too red/raw within for our liking. The omelettes and desserts very good. Breakfast is a limited offering but good. Yes we would use this hotel again.
This area of Picardie is void of any top notch hotels. The Best Western Hotel Des Francs was the best we could find. It was a modern hotel, large rooms, free underground parking, and nice breakfast. We opted for a room with a terrace overlooking the abbey. The view was fantastic, especially at night when the abbey was lit. The rooms are modern, clean, and well appointed all at a reasonable price. We would definitely go back to this hotel.
I stayed at this hotel for a few nights while on a business trip in the region. The breakfast was OK, the room was nice and clean, the personnel helpful. They also have an underground garage free of charge. The wifi connection was weird though. Every five minutes I got disconnected and when I tried to load another page my browser went first to the hotel website where I had to click "Connect". The speed was alos sloooow. It was really annoying. Other than that I could say it was OK.
This is the second time we have stayed at this hotel which we found very comfortable and convenient it is modern and has secure parking. We ate in the restaurant and both enjoyed our meals. The room was very clean and a good size. We found the staff friendly and helpful. We would definately stay again.
hoteldesfrancs, Manager at BEST WESTERN PLUS Hotel Des Francs, responded to this review
Dear Christine, We thank you for your fidelity and we are pleased to read your comment. We are waiting to welcome you back for your next stop. With Best Regards. Cédric Hennion Hotel Manager
This is a very good modern hotel - lots of space in the public areas and the bedrooms - bed very comfortable - Selection for breakfast one of the best we have found in France - food and service in the restaurant for dinner also of a very high standard. A very enjoyable stay. Only issue shower tended to flood the bathroom.
This is the second time we have stayed here in 18 months - last time was with a group for the Circuit de Laon - and it is still a really lovely hotel. Quiet, clean, nicely presented rooms with air conditioning (think we were upgraded as we only booked a standard room!) with a beautiful view towards the old cathedral. They serve a very good breakfast and dinner in their dining room on a Sunday night was good too, although a greatly reduced menu from the norm which was a bit of a shame. Although a slight detour from the Motorway north of Reims, it is well worth bearing this hotel in mind for a very comfortable stopover on the way to/from Calais. Would totally recommend it
Beautiful hotel. Really modern, so quiet and rooms so comfortable. Beds were great, only downside was the shower wasn't the greatest (shower head in room 121 may need replacing) We arrived quite late and the kitchen was just closing but they were still so accommodating and made us some sandwiches and salads, which were plentiful and delicious. Breakfast was fantastic!! I would 100% stay here again!!
An extremely good hotel with safe secure parking if you need to stay in Soissons for an overnight stop. The staff are extremely helpful and the rooms very comfortable. The hotel restaurant is also pretty reasonable and although not particularly cheap is good value for money. The one draw back is Soissons is not a very inspiring place to stay.
After a 500 mile trip and 2 weeks in a tent, this hotel was a lovely was a lovely place to stay on our way home. Lovely room, balcony with a view of the abbey, and a lovely meal in the hotel restaurant
We stopped in Soissons overnight after driving from Paris. We'd stopped in Compiegne for the Armistice Clearing, Pierrefonds for its magical castle and the Château de Coucy. So we arrived at the Hotel des Francs tired and hungry after a long day. Reception was quick and efficient and we were in our modern room overlooking a ruined abbey in minutes with the car parked free in the underground lot. The room was clean and the bed comfortable. The bathroom had a walk in shower. A couple of drinks from the bar and the restaurant was opened at 7. The service was friendly and quick and we had the most interesting club sandwiches ever. I can't comment on breakfast as we eschew hotel breakfasts. All in all a comfortable and pleasant place to stay for one night or several.
We stayed here for one night and were really impressed with this hotel. Situated in a very quiet part of Soissons overlooking the Abbey, everything was perfect from check-in to check-out. The receptionist was friendly and very helpful, the room was small but very comfortable (with the softest pillows!). Restaurant was good even on a Sunday night when there were very few guests and the food was excellent. Likewise breakfast was very good with plenty of choice. We were trying to change our Eurotunnel booking which we were unable to do on the internet and the receptionist very kindly allowed us to use the phone without charge. There was nothing negative we could say about this hotel and I am surprised at some of the reviews. We would most definitely return and can't praise the hotel enough for comfort and great service!
I stayed here with my husband for one night and we were pleasantly surprised by how modern it was and by the fantastic view we had. We were impressed with the room, which was spacious, clean, modern and functional, with a sliding door separating the bedroom from the rest of the room, providing privacy and darkness. A walk in shower and separate toilet area was very well decorated and spacious. We ate dinner in the hotel restaurant and it was very good value and delicious. We had a walk in the morning around the area, which was stunning. Some lovely shops to visit and a beautiful church. Worth staying if you are in the area.
We arrived for a one night stay. The hotel appeared very quiet, with, perhaps, 4 other rooms taken. Whether this is because it is the August holidays or this hotel has a reputation, who knows. Positive aspects: 1) Modern, clean enough. 2) 150 metres walk to the picturesque abbey; some rooms have views on the abbey. 3) Our room shared a small balcony. Neutralaspects: 1) 600 metre walk to the centre of this very quiet town, with, it appears, not many attractions or things to do. Negative aspects: 1) Rooms are small. We had a "deluxe" room where they added a fold-out single bed for our 5 year old daughter. Very pokey room. 2) Air conditioning is not used. It is installed (there is a dial in the room and vents), though, on this humid, hot day, we asked the concierge if it was broken, he said they don't have any (oh, really?). Eventually, he offered a fan. Thus, we had a poor nights sleep in a small, suffocating, humid room, and had to leave the door to the balcony open during the night. EDIT: apparently there is a "comfort room" with air conditioning. The more expensive "deluxe" room does not. 3) Maintenance is poor: toilet did not function well, air conditioning as above (though they have probably turned it off to save money). Sauna was not functioning with a wire hanging down from the ceiling. 4) Breakfast is poor (though there aren't other options within a short walk away). Some watery scrambled eggs, a few cereals and croissants. Small variety of foods. When we arrived for breakfast there were no scrambled eggs, no water, no bacon, no milk, no croissants. 5) There is nothing really to do immediately surrounding the hotel. It appears to be in a new development. No local vibe or character. 6) No refrigerator. 7) Underground carpark is not secured: anyone can walk in. The restaurant is overpriced for slightly above average food. There aren't many hotels in Soissons (for reasons that become apparent when you arrive). This hotel is ranked no 1 on tripadvisor. Is this as they have paid to be ranked the first or are the others genuinely poorer (let's hope not)?
Stayed here for one night on a very hot night in July. We had not booked and had looked for a hotel for a while, and was happy that BW had rooms available. The room was great - very comfortable bed, nice bathroom. No ac was a big minus, it got really hot. ( I think superior rooms have ac) We had dinner outside in the cool breeze, and my scampi-risotto was excellent. Breakfast the following day was ok, not possible to sit outside - another small minus. Free parking in the basement, and free wifi was a plus.
Hotel is located well opposite the Abbey with underground free parking, but having to carry your luggage up a spiral staircase to the reception is not easy. The reception area looks very modern and...
Easy to park for free. Newly constructed hotel. Excellent rooms. Fantastic restaurant. Close to downtown. Probably the best hotel in town. If you are looking for a hotel in Soissons, book a room at the Best Western PLUS Hotel des Francs.
Great location in great town,close to town center with lots of restaurants, shops and a great beer cellar producing local beer and selling a large variety. Hotel is nice, rooms are grear. Coffee maker is hidden behind the mirror and swimming pool is quite small.
Having spent 2 weeks camping we really appreciated a good nights sleep in a very comfortable bed. The food in this hotel is the best ever experienced in a Best Western anywhere in the world! Delightful decore, clean, smart hotel, good position for local city ammenities. Superb.
We had not been to Soissons for many years, but decided to try out the new Beat Western. We were not disappointed. The hotel is a joy to be in. The rooms are excellent, the décor imaginative, the parking facilities excellent and the staff helpful and friendly. We shall certainly return and will recommend this hotel as one that MUST be visited.
cedrichennion, Manager at BEST WESTERN PLUS Hotel Des Francs, responded to this review
Dear John, I thank you for your comments and All the staff and I will be pleased to welcom you in soissons again for some visits in the area. With best regards. Cedric Hennion Hotel Manager
On arriving there wasn't a receptionist present. The receptionist give us a key, but we can't open the roomdoor with this key We booked a LUXE-room at 188,50 € (B.&B.); No fridge in the room, no LUXE. Poor breakfast. for 13,50 €/p/person. Good parking. Bathroom was dirty.
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