Best Western Huntsville

Hotel is nice and we loved the area. The walls there are very thin; therefore you could hear everything all hours of the night. Out room was across from the workout facilities and housekeeping area. We could hear all conversations being had both in English and Spanish.

I recently stay here for a business trip, I was excited since it is on a centralized location in Huntsville and have access to many shops and restaurants in the area. The scrambled eggs for breakfast tasted like powder and were never "hot" always warm, they tasted like they were not cooked all the way through. Don't stay here if you care about taking a hot shower daily. I could never take a hot shower during my stay, the water was luke warm with a touch of coldness. Taking a warm/cold shower in the beginning of winter was not fun at all. I talked to management about the problem and the gentleman was very attentive, he even took me to the mechanical room of the hotel where he adjusted the water temperature from 120F to 140F, but it still did not make a difference. I honestly believe that because the hotel was sold out, there was way too much water demand. I even asked a couple of more guests if they were experiencing the same thing and they agreed with me.

Location of motel is very easy to get to and the parking lot is well lite up. Breakfast had a very big selection with quick grab food or ones you can sit down and eat. The room was decent size and the beds were comfortable.

I felt insulted by one of the hotel clerks of this Best Western. On the night of September 16th, I want to say between 8pm - 12am, I went downstairs to the lobby to ask the hotel clerk -- a tall, old white man with a southern accent -- if he had a broom and a dust pan he could spare. I didn't inform him of the following, but the reason I wanted a broom and a dust pan was because I wanted to give myself and my little brother a haircut that night, and so I wanted to clean up afterwards. Instead of this hotel clerk giving me a broom and a dust pan to borrow, he asked me if the housekeepers cleaned our room today. I was confused as to why he was asking that, and I felt tempted to tell him that I just needed a broom to sweep up the clumps of hair that would be on the floor after I gave myself and my little brother a haircut, but I decided not to tell him that because I felt like it was none of his business. I asked him if he had a broom, yes or no. I didn't mean any offense by it. He proceeded to say, "You're not gonna 'Yes or No' me on this," and continued to ask me if the housekeepers came in to clean our room. I told him that all they did was ask us if we needed anything, and we told them that we didn't. Side note: I feel like housekeepers don't have to clean a room while the guest(s) are in said room, unless it's upon request from said guest(s). The housekeepers aren't at fault. The hotel clerk then said, "Well, if they [the housekeepers] knock on your door and ask if you need anything, don't tell them No, tell them Yes." "Is there a problem?" I asked him. And what proceeded was a argument between him and I. He claimed he wasn't "mad" at me, yet his tone of voice was loud and aggressive, complaining about how I keep bringing down large garbage bags to take to the dumpster at night -- again, NONE of his business, so he shouldn't really care -- and he complained about how I now needed a broom and a dust pan. I told him that it's clear that he's mad at me because of his tone of voice. He kept denying that he was angry. Out of necessity and spite, I told him to get me 2 garbage bags as well. When he handed me the supplies I requested, he said something along the lines of getting done what I needed to get done earlier in the day; I told him, "It didn't need to get done earlier in the day, it needs to get done now." He says, "Let me have the final say! You either come in the morning or you don't come at all!"

This is my go to Hotel when in Huntsville. The staff Scott and Monia are super nice and helpful. The rooms are clean, breakfast is tasteful. The outdoor pool area is clean and relaxing. I don't think you would be disappointed if you stayed here.

Best Wetern in Huntsville was great The staff is very welcoming and helpful. The dining area was very decorative and inviting. I felt valued as a customer. I would recommend this establishment for anyone who wants an exceptional stay where

(1) Toilet seat rocked but Scott fixed asap. (2) Sliding shower door would not stay closed so water was dripping on the bathroom floor.. Difficult to take shower. (3) Live and active ROACHES in our room #303 just crawling around as if we were in their space. Brought to attention of front desk, she apologized and gave me a card to email complaint to general manager. (4) Live and active ROACHES in plain sight in breakfast area and brought to attention of front desk who again apologized and explained she will bring to attention of general manager to have exterminator come out again and spray. (5) AND IT IS NOT A NEW HOTEL AS ADVERTISED BUT IS REFURBISHED FROM A PRIOR OWNER. I!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THe room was overall clean. Nice furniture. Comfortable bed. the lights by the bed were a little difficult to turn on. The switch is hidden behind the light on the side, but other than that no issue. would stay again

Hotel stay was great! No issues other than breakfast times on informational sheet in rooms are wrong. Rooms are clean, friendly staff. No issues with area at all. Air worked great!! Everything in order as it should be expected

This hotel was remodeled about 18 months ago. Everything looks wonderful exterior interior lobby, eating area. The rooms are just in great condition. Anyone will enjoy staying at this place and the pool was perfect as well. Thank you thank you thank you.

I would not recommend this hotel. We made a last minute reservation. The room had a strong smell of mildew. There is visible mold on the bathroom ceiling. Paid $243 with taxes for a one night stay. Stay away!!!!!

I interacted with Scott and Monia at the front desk. Both were exceptionally accommodating and wonderful. I would highly recommend this hotel for its cleanliness, quality, and for a lovely staff! Solid breakfast too.

Upon arrival the outside of the Hotel was clean and well light. Check in Host was nice and the lobby was clean. The room felt good and was clean. Location is great. I would definitely stay here again when in Huntsville.

This location is clean, quite, very helpful staff. Large rooms. Check in is a breeze. Breakfast is amazing. Very clean rooms. Lots of parking. Location is very convenient to all restaurants. I highly recommend.

It was a great time with a very relaxing environment. Clean air. Fast internet. Breakfast with a lot of choices. Clean rooms - smart TV with option to watch your own subscription.very courteous staff.

Breakfast was very basic. No hot meals, no eggs, no potatoes. There was no bed sheet under the comforter, which is not hygienic, nor healthy. The mattress was tired. The bed frame was a vintage wooden box with sharp corners. This is not safe. After hitting my toes, and to avoid further injuries, I placed large towels in the corners. I can't believe that in the 21st century someone would use such primitive bed frames in the USA. The glass sliding door was sliding open when I was showering, so I had to hold it; otherwise the water was splashing on the floor outside the shower stall. There was no bathtub. The room door had huge gaps with the light and noise coming from the corridor. There was a non-stop buzzing machine in the room filtering out the formaldehyde or something like that. I wonder what else I was inhaling in that room?

I always stay here when I need a hotel in this area. Clean, reliable rooms. Professionally managed, great breakfast, the hotel checks all the boxes I require in property at I price that fits my budget. And I find myself among other travelers with whom I can share stories. No locals living there. No sketchy folks.

We had a good time at this hotel. Friendly and helpful staff. Enjoyed our stay and would recommend. A great breakfast in the morning, lots of choices. Quiet, clean and restful sleep. Great location. Definitely recommend

The room was clean and had modern decor. The beds were very comfortable. I enjoyed the breakfast and friendly staff. It is close to UAH and many other conveniences such as restaurants and shopping. Just what we needed.

Desk at check in not friendly or helpful. Lavatory drain inoperable. Desk said unable to repair. Had to brush teeth in bathtub. Room, upon entering, had an odor of cleaning solution. Skimpy breakfast.

Just continue to be one of the best upcoming hotels in the city with good high quality service! From the fitness center to the gym everything was set well. Wonderful guest and staff. I would book this hotel anytime I got the chance.

Clean hotel nice pool. We checked in customer service was amazing. Next day ask Manger for more towels at front desk worst experience at hotel I have ever experienced. Never stay at this location. Contacted cooperate office no resolution.

The room was very damp. Breakfast was OK, waffles and sandwiches to heat, cereal, milk, juice and coffee. I could smell a strong odor of marijuana in the hotel and the incense smell in my room was overwhelming, even though this is supposed to be a non-smoking hotel.

Did not clean room or replace towels. Was told if I wanted towels I would have to come get them. They didn't have anyone cleaning on weekends. Which was not true since the cleaning cart was in hallway. On another note. The overall cleanliness upon arrival was good. It was hot in lobby when going down for breakfast.

The friendliest person was the gentleman checking us out on Sunday morning. Breakfast was ok but was scared to eat after our experience and here is why. We came back to room fairly late on Friday and seen 2 roaches. We are a little freaked out but thought well it may not be bad. Didn't see anymore the rest of evening or next morning or day. We come back in late, again on Sat night and open our room to about 8 or more roaches taking off. These were babies and big ones. Some big enough to steal your shoes. Was crazy. We went to front desk about the issue and he didn't seem to understand what I was meaning or seem to act as if he cared but said all rooms were booked. We even tried to call other hotels and all were booked for a holiday weekend. We put our belonging in a bag tied up and hoped for the best of not bringing any home with us. The next morning, we did talk to the friendliest gentleman that worked there (house keeping never smiled at you or even responded when you'd say good morning or they to conversate with them, no big deal though). I told the guy checking us out about the roaches and he was so sorry and upset about it as well. He discounted our room for both nights and kept apologizing. If not for him we would have all poor ratings for this hotel.

Everything is good, I stay at this hotel since last year and every time I come I enjoy my stay. Definitely recommended to everybody who is coming in to Huntsville and looking for safe clean and convenient location .

This is the hotel that I always prepared to stay, convenient location with lots of walking distance restaurant and clean rooms. Also safe place when I travel with my work tools to always stay here.front desk staff is welcoming . Also enjoy breakfast at this hotel.

The price of the room was good for our short trip. The room was updated but was not that clean. The floors were sticky and would leave residue on our feet. The walls are very thin and I was woken up from people playing music very loud late at night.

One of the BEST Best Western Hotels I have ever stayed at. The service, rooms & breakfast was great. The hotel is located right in the middle of everything so you're able to shop and eat right by the hotel. If you're ever in Huntsville Alabama this the hotel you wanna stay at

It was a perfect 10 on everything except breakfast. Plan on eating out unless you are a very light breakfast eater. Not a lot of variety but everyhting was neat and clean and sanitized. I was just prepared to feed our group but we ended up having to go out.

Front desk the young man named Scott, was SO PROFESSIONAL and nicely checked me,I was SO IMPRESSED and a model employee!! I look forward to visiting Best Western again in Huntsville Alabama in the near future!!

the night staff was awesome the hotel was very clean and not far from other places to travel to. the hotel was very beautiful and the gym was a nice way to relax after work. I would recommend anyone that needs a good clean hotel to stay

the room was clean and the staff was nice and efficient. The pool was green. The team wanted to swim but the pool was not clean. The breakfast was limited because of COVID. The lobby and rooms were clean. I had a hard time using the internet.

Great Location and Newly Renovated. Will stay here AGAIN ! Hotel staff was nice ans check in was super quick. Room is very relaxing and trendy. I would recommend this hotel when traveling to Huntsville.

I have never had as bad as an experience as this at a hotel. The staff double booked our room. We got there in the afternoon, were given our key and we unpacked. Well at 1 am someone walked into our room with their luggage! Turns out hotel staff "didn't know we were in there" we were supposed to be in another room. After the couple left the front desk called and threatened to call the police because we were in there! Even though I had reservations, confirmation, and THEY gave me the keys to the room!

We did not have reservations but that didn't seem to matter. We were checked in without issues, in a very timely manner. The hotel was brand new so of course it was clean and comfortable. Honestly, it isn't the building that makes a place comfortable, it is the people. We were on vacation and stayed in a number of hotels. Most offered the same grab and go breakfast items, but Nikita who was working the morning we checked out went above and beyond to make sure items were kept filled, and clean. She did it while taking care of guests checking out. The best part....she did it with a smile on her face, and hospitality in her voice. You could tell she truly wanted the guest to feel at home.

This business trip was meet with challenges. To walk into a room and to have to no AC was huge problem. The next morning I met with Ms. Nikita and explained my issue. With her caring attitude, warm smile and swift call to action. I was able to switch the room and able to book 2 more nights with no hassel. I was amazed of her call to service and how well she made me and my family feel important and welcome. A great picture of being treated as family was issued to my family for being at the hotel. As well as being important to there mission statement. Ms. Nikita went far beyond her call, and we are truly greatful.

Location was great. Very close to eating, shopping, work, and tourism. Very friendly atmosphere. Slow draining sink getting fixed would have made trip exceptionally better, did see a drain company there one day but drain was still not draining well even after 5th night.

Newley Renovated hotel in Hart of Huntsville, Lotus of Restaurant surrounding area and clean and comfortable room. if I am coming around this area again I will definitely stay hear at this Best Western

Property is under renovation. Carpet dirty and stained. Cigarette burns in tub. Lock faulty on door I pre paid and reserved this room in advance. I wish I had known about the renovation I truly overpaid for this room

Find another hotel. Drive to TN if you have to or sleep in your car. I chose this Baymont based on my stay at the Baymont in Madison, big mistake. They couldn't be anymore different in property appearance and feel.

There is no reason this place should be open for business. On September 11th, we saw a signage on the door that should have been our first warning to stay away. We were traveling as a small group and had just come from a beautiful hotel in Birmingham and I expected the same here. I walked through the door and straight to my room to take a meeting online. I then left for dinner after taking a quick look around the room and noticed stained cover on the ironing board, an outdoor window that would not lock on both sides and my door did not bolt from the inside. I grabbed my things and went to dinner and talked to my traveling companions about leaving and getting our money back. Unfortunately, the reservation was made through a 3rd party and we were told to get our money back from the manager at the hotel. By the time we got back to the hotel from dinner, it was late and we decided to stay there AFTER we called around to find other accommodations with no success. It was either Baymont or the car. I chose Baymont when the manager (according to the 3rd party reservationist) refused to give us our money back because we had been there "3 hours" (actually 2 hours out at dinner and trying to get out of this place).

The hotel is filthy, carpets disgusting, the whole building stinks, the workers sit on their ass all day and don't lift a finger to cleanup. There is construction going on, with a large red sign saying stop work no permits have been issued by the City of Huntsville. The pool is full of muck,the grounds are overgrown with weeds. Online they advertise pets stay for free but the manager said there is a $150.00 fine for pets, I told him he should take a look at the Wyndham booking site and he wouldn't make stupid statements like that. The breakfast consists of stale bagels and bread, the coffee must have been brewed the day before.This is by far the worst hotel we have ever stayed in and that is saying a lot.

This property was under renovation and it was horrible. Will not return, even after renovation. They should close this hotel until they finish renovation. The rooms are too small. I was very uncomfortable, the whole weekend. Couldn't wait to leave.