Best Western Hotel International,  Annecy

3.5/5  - based on 588 guest reviews.
5 Avenue du Thiou, 74000, Annecy, France - See map
+33 4 50523535 +33 4 50523500

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Discover the Best Western Hotel International located at the entrance of the town center. Just 350 meters from the TGV Station and a few minutes walking from the old town and the lake. Experience the charm of the old town called the 'Savoyarde Venise'. In the summer enjoy the bank of the lake and in the winter the Semnoz Mountain for skiing. Our attentive, multilingual staff takes pride in providing personalized service. .

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Room 1

Guest reviews


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based on 590 guest reviews
 
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241
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142
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53
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30
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Best Western Hotel International,Annecy
  • 1
    « False advertisement, arrogant and irresponsible attitude »

    We booked a double room on the 1st April. However, when we entered our room, we couldn't help noticing that the room (room 410), despite its name of "double room", looks exactly like the "single room" of your hotel on the booking.com website: the area of the room looks more like 15 m2 than 20 m2; the bed can't be desribed as "a large double bed" by any standard. So we went downstairs to explain to the staff at front desk that there might be a mistake, that they might unintentionally gave us a single room instead of a double room. To our surprise, the man at the front desk, Mr. Ben, as I clearly recall his name, instead of expressing a single sense of regret, simply told us that "it is normal that people don't get what they saw on the advertisement, I can do nothing about this, but you can go to complaint on a website if you want." I have to say this is the most unprofessional and rude attitude I have ever met from a hotel's staff. I was too shock and confused by his words to even continue the conversation at that moment.

    4
    « Clean, good location, and helpful staff »

    We stayed here for three nights and explored the town and nearby mt. veyrier. Its a good location to walk from sncf train station and to and from the gorgeous centerville along the beautiful river. The neighborhood is less touristique and therefore you can find cheaper restaurants nearby. The turkish grocery story next door has a huge olive bar and great traditional sweets. The hotel was quiet and even though there were works going on it was not disturbing. We stayed in one of the new basic rooms. The bed was comfortable. The bathroom is small as is normal in this part of the world. Toilet is separate from shower / sink. We paid 11€/per person for an hour in the spa. There are two rooms, one with three single tubs and one with a larger tub and a single (the single tubs are big enough for a couple to share). The hammam was just a tile room...not sure it gets used much. The sauna is large and very nice. Aurelie was very patient and helped us utilise our BW travel cards which was a bit time consuming and she was very kind throughout the process.

    3
    « In need of refurbishment »

    Very disappointing. Hotel in state of disrepair with wall paper coming off the walls, dark depressing rooms. Nothing like the photographs. Cancelled 5 night booking after 1 night and transferred to the Novotel which was superb.

    3
    « Small room, but good 3 stars »

    Good food in restaurant. Limited menu but fish was exellent. Nice and friendly stuff in reseption. Tiny room but it goes if you have only small pagages and need only bed and shower. Good beds for sleaping-

    4
    « Enjoyed our stay »

    Although renovations are going on at the hotel, this did not disturb our visit. The rooms were quiet and clean. It was a comfortable stay - staff very friendly and helpful. It was also just a short walk from the centre of the old town and to the train and bus station - so a great location.

    4
    « Very good deal »

    The price is OK, good rooms, good breakfast, still in walking distance from main train station, mall, and the lake. good deal. and very close with the walking track near the river to the market. strategic location.

    1
    « Disappointing »

    Check In 4.00pm??!!! Totally ridiculous. Hoteliers generally - not just this particular operator - have got to start providing a proper service and treat their customers, who are their clients properly, and start fulfilling their side of the contract; I want value for my money, and that means a proper stay, not just a few hours (most of which are spent asleep) for my hard earned cash! Back to the hotel, which is undergoing refurbishment (long overdue), it is really a 20 year old (or more) business hotel/motel, located on the outer edge of Annecy albeit very convenient for the railway and bus station (c.6 minutes walk away). Uninspiring and it has no atmosphere. The staff were helpful and accommodating. The room, whilst clean was just that, clean and basic. We did not use their facilities which are advertised on the site (nor were we 'encouraged' to by the front of house staff either), as we spent all of our time in the very enjoyable centre of Annecy. That made our brief stay enjoyable, and yes we would return to Annecy, but probably not this particular hotel.

    3
    « 24 hrs »

    Rooms very comfortable ..staff welcoming ..breakfast diverse and filling ..clean hotel...possiblity to use spa.unfortunatly their is no longer parking in the hotel because it was condemned..no notification was given when one reserves ..parking with a partinare multi storey car park a little way away from hotel ..building undergoing outside and inside renervations

    1
    « The worst hotel ever in my trip »

    This is not the first time for of trying Best western hotel group in euorop and they're as I had seen from low level group. many of the staff need to be developed in the reception skills, support for the guests. having a smoking break after I had asked to collect my luggage isn't a good habit. no worker, helpers for taking the luggage even is not a good strategy at all. Drilling works starting from the morning and no one has informed that there will be a modifications work from this kind is even enough to expressing to me that I swear that this is the last time I'll have to book with best western ever.

    3
    « average at best »

    I know well BW hotels and hence was expecting a lot more than what we got.. I booked a triple room with my two teenager boys and was expecting some sort of a suite, we got just a double bed with an extra sleeping on a convertible sofa.. Service almost inexistant, no parking - you have to pay extra for it!-, no breakfast, nothing... Well if I had to go back to Annecy, I would look for a different place for sure!

  • 4
    « Good accomodations »

    Although not in the old town, it's a short and easy walk away from it which is a good compromise between convenience and price. I was also able to find free parking at a nearby lot. Comfortable bed, adequate room size for my trip (2 nights in September), although I can see it being a bit too tight if you're there to ski. Quiet, I was able to sleep with an open window with no problem. Staff is friendly and helpful, and I did not have a problem with my poor French - they speak English.

    1
    « Uncomfortable Stay »

    This is my first time at this location and Im sad to say that this hotel is not for me. The bed is horribly uncomfortable, the room gets extremely hot, (I dont believe the AC works.) The internet quality and cell phone reception are extremly poor. My wifi as well as my cell calls constant fail. The breakfast is very limited and the restaurant service moves to slow to replenish the food in the morning. I spent 15 minutes just for them to refill the food and they were that full of people. Also they failed to mention that their restaurant is closed on Sundays. The only saving grace for this place is their spa which is affordable and the location is near old town. I probably wont stay at this location again.

    4
    « Good enough »

    Nice enough hotel. This was clean and staff were welcoming. The spa services were a little limited especially for massage timings. Room was tight (3 beds) but we expected this. No complaints. It was good enough.

    3
    « review »

    good clean hotel. not great, ok location, breakfast very nice. i don't have time to keep writing after i am done. please stop having a miniumum so that i can get on with my things weoifjaoifjaewoirjwaeoirhjaweoirhjaweoirjewoirjweoirjweorihweoirhaweorihaweorihaweorhweroiwehroweihrowehreowhrowerhoweihroiwe

    4
    « Calme et personnel profotional.propre »

    Good experience and next to the lak of annecy clean hotel I like it personal work in the hotel are very nice internet not bad. Good location I would appreciate it and I could come back again I recommend it for anyone merci for hospitality

    3
    « Basic hotel »

    Overall, this is a very basic hotel - nothing too special. We were three people & were given adjoining rooms each with its own toilet/shower (in separate rooms). The double bed room had no spare space to move around. However, in both rooms was ample storage space. The hotel was a little tired & I noticed that the area around the door knobs in the toilet room were not exactly clean. I wish the people at the front desk were more helpful & could give us tips about making the most of our visit to Anncey. We didn't know, for example, that in order to rent bikes, we'd either need to reserve ahead of time or get to a bike rental place early, consequently, we did not rent bikes. We had a basic breakfast, which considering was in France, was just ok. I'm glad we did not take the buffet as it would have been over priced for the money. It is located in a semi-industrial area a short walk to the old-town. Parking was about a 5 minute walk away in a garage that was super tight on space. I would try to book a nicer place in future.

    3
    « Typical chain hotel »

    Situated on a busy roundabout. Lift available to all floors- on exiting the lift the corridors are dark and require some attention but the room was very clean and well presented. Bathroom and toilet were separate, the bathroom was of adequate size but the toilet was quite snug. Plenty of storage space available. Tea and coffee making facilities available and a complementary bottle of water on arrival - further bottles required payment. Breakfast was extra - we did not try the breakfast choosing to go into the old town and purchase something ourselves. An underground car park is available - chargeable- this has limited spaces which are quite small. The hotel does have a bar and restaurant available which we did not try.

    3
    « Good »

    I spent one night there. The hotel is good, the breakfast is good as well! The room is correct, there is the air conditioning, the bathroom is a little bit too small and the toilets too. There only 2 plugs and they are on the floor on the other side of the bed, too bad!!

    1
    « Very bad hotel »

    Not a friendly front desk .. the parking is about 5 minutes Walking .. the room is too small .. Even the AC doesn't work No refrigerator very crowded area the walls doesn't mute the sounds.. bad experience in this hotel

    3
    « Disapponting »

    The pictures looked great when I booked and I had every confidence but I was really disappointed when we got here. Our room was really small and tired looking, the bathroom was also very small but the separate toilet was the biggest joke, so small it impossible to use with the door closed! If our room was anything to go by the whole place wants smartening up, including the broken Best Western sign outside the front entrance. Annecy is a lovely old town but we'll be staying in the IBIS next time.

  • 2
    « Junior Suite »

    We booked a juniorsuite with balcony and we did get a room slightly bigger than a normal room with 2 chairs made of leatherlook plastic. The balcony was not small but had no furniture at all which you would expect. The room was 247 Euro and not including Breakfast. Room was modern decorated and looked fresh so not bad in that aspect but being called a juniorsuite I do expect more. Internet did work but not very good. We adjusted the A/c to 10 degress and at 21.40 in the evening it was still 23.5 in the room, I put my termometer outside and it did show 22,3 so its actually cooler outside but to sleep with the door open at night and let the light in at 3 in the morning is no option! When we woke up the temp was 22,6!!! So our sleep was not the best. Breakfast at 12 Euro was ok. We parked in their garage which was possible with our rented Fiat 500 but not with any car bigger than that. The walk to Downtown was about 15 min.

    3
    « Quiet with a nice spa feature but a little tired - and not the best in the area for the price »

    Having visited Annecy several times I chose the Best Western Hotel International on my recent trip due to the attractive price. The venue is a tired looking from the outside but it looks like there is an ongoing refurbishment program beginning with the rooms. Location wise it's around 5 minutes from the train station and 10 minutes from the old town. The room we stayed in was large with a great shower and tea/coffee facilities. View wise you'll be looking onto the back of various blocks of flats. There is a spa available 10e for an hour, we features several spa baths as well as sauna and a very fun 'tropical shower'. But for a similar 70-80e price point, there are plenty more central options that would tip Best Western Hotel International given the choice.

    3
    « disappointing »

    The hotel is a 10 minute walk from the centre of the old town but is only 3 minutes walk from the bus and train stations. Our room was small on the 7th floor. The bathroom was also small and the separate toilet was no more than a box. Breakfast was €12 so we did not have it. It was adequate but poor value and not what I expected for a Best Western. The staff were friendly and helpful and the towels were large and fluffy.

    3
    « a good hotel for a short stay »

    the hotel is quite good even if it could be a lot better. the room had a new and nice bathroom. The room is a mixt of old and new, with a comfortable bed but a little wardrobe. one of the wardrobe at the entrance was broken and without the middle shelf. I went to the fitness room but the cycle was not working and the room was not very warm. the breakfast was really good, rich and well organized. the staff was ok and professional

    4
    « Newly refurbished room »

    The hotel is about 10 minutes walk to the historic centre. The parking garage is under the hotel. The spaces are tight but it was ok for us. Our room had been recently refurbished and was very clean and comfortable. The room was a reasonable size and the flat screen tv had international channels. Shower only bathroom with separate toilet. The rainwater shower was excellent. Tea and coffee making facilities in the room. Good wifi. The breakfast buffet was an extra 12 euro per person and we did not have it. The hotel was good value. Reception staff were friendly and helpful. The room was quiet despite warning that it might be noisy due to the refurbishment work.

    2
    « Avoid ! »

    Really small rooms, minuscule bathroom, everyone smokes inside the rooms so the whole hotel smells like a Las Vegas casino (without the fun !), uncomfortable bed, tiny parking lot (20 spaces) that can only accomodate smaller cars. No AC despite what they advertise. When asked about it, we were told 'just open the window'. The area the hotel is in is a little skechy in the evening, but nothing too bad. The one thing we enjoyed was the breakfast buffet. Very good, with a pretty nice selection of pastries, breads and local products.

    4
    « Comfortable, Modern and Central »

    Exactly as in the title of this review. Plus all the personnel has been very kind and attentive. We had the junior suite, 2 adults, 1 5yo and 1 4mo baby. The room was spacious enough, although the toilette was a bit small. But all seemed to be new in the room so ok. We chose not tho have breakfast at the hotel, since we didn't feel like spending an extra 11 Euros per person for a breakfast buffet that I had not seen. Personal choice. Didn't have time to go to the Spa either (price ask is 10E per person per hour...) and they also have a restaurant and a bar. Only remark is the garage, it is narrow and difficult to drive around if you have a car bigger than a fiat 500. Location not super nice, but in 5 minutes you are at the old town. Nice stay. Recommended.

    5
    « comfortable efficient »

    comfortable and efficient hotel. Nice little bathroom excellent showers. Clean. Breakfast pretty good too Plenty of parking close by - although you must pay Will use this hotel on way to Alps again ...

    1
    « Terrible, smells of excrement!!! »

    Such a mistake staying here even though after checking in everything in my body told me to turn around and leave! Get in the lift, smells of a rotten corpse, no joke, like you have lifted up a manhole cover totally disgusting. The room also smells, with the smell wofting through the toilet. The staff pretend nothing is wrong just a slight smell and that the manager/maintenance person has gone for the day but will be back, wait for it.... two hours after check out!! Disgusting!!!! Don't ever stay here, even the air con doesn't work, the gym is terrible, and would you eat in a restaurant that smells of raw sewerage well obviously not! Staff here should be ashamed of themselves for checking in guests, best western should be closed down and the local council should be involved as this must be a health hazard. Love to here from the management, noted above they are not available during my stay. Finally I would like to mention hotels.com who never mentioned the smell of excrement that comes free of charge, thanks hotels.com.

    2
    « Dated, sad, and noisy »

    The wifi is good. The evening check-in staff too. That's about it for this place, which has cramped rooms, terrible noise insulation, ugly color scheme, and is open during a massive construction project, for which there is a lackluster apology in the elevator. Just. Don't.

  • 3
    « Usefull adress for one night stay »

    The hotel is of a very standard quality and slightly out of date although toilet and bath cabine were very recently modernized and of Good quality. Of the two rooms we reserves one was ok the otter one very substandard. Heating not okay lights not okay bed not okay. 80 euro's is not a lot of money but it certainly is too much for a room in that state. The location of the hotel is perfect , close to the very nice city centre and lake side.

    5
    « Super effort from the staff at front desk »

    The hotel itself is well placed for walking to and around the city, plenty of good restaurants around as well as bars. I found the room to be very comfortable with all the usual attributes I associate with a three star hotel. The bar was a bit spartan and underused but then there's so much choice elsewhere. I can't praise Mohammed and Aurelie enough for their help on arrival, they went above and beyond to make our stay a success, thank you so much. Overall I would definitely visit again

    4
    « This hotel met all our needs »

    The hotel is well located away from the main tourist orientated centre of Annecy but close enough to find the charms of the area a short walk away The room was clean, the bed comfortable and basic amenities available in the room, extras such as bath robes were available on request Annecy is a place where I am likely to need to stay again and I would use this hotel again

    1
    « 4 cockroaches in 2 days ! »

    This was the most disgusting experience we have ever had in a hotel ! On the first day, there were two lively cockroaches in the bathroom welcomed us. The next day another two in the room joined the chasing and hunting game. With this room rate (€225 for 2 nights) and the name Best Western, this was definitely unacceptable. This one star was only given to the breakfast. Food was fresh and local. Plenty of choice. We will never come back !

    3
    « A Welcome Return »

    No toiletries in bathroom on arrival. Coffee / Tea making area not always replenished. Also no guidance as to how best to use equipment in exercise area, when we went nothing seemed to work, ie no electrics. Otherwise very happy with the room and excellent breakfasts although, with longish legs I found it awkward to use the lavatory in any comfort!

    1
    « Awful!!! »

    Terrible location considering the beautiful town of Anncey!! All staff unorganised and rude! Ordered a cocktail and they had no straws!! They were promoting the cocktails they hadn't got a clue!!! There was a constant noise all night like running water very annoying! Want be going to a Best Western again!

    1
    « Run away!!!! Not a best but just a western!! »

    Came to annecy to rest and relax and saw some nice pics of this hotel but...HELP!!! Nothing like the pictures, staring from the receptionist that was a little desorganise about parking, what im saying if you only have 20 places why can't a client reserve a place if threre are numbers in it and paying for it?? Not hard but imposible for then, then when i got to the room it was sooo cold in there, turn of the AC and grab the blanquet in the closet, Surprice!!!! Sheets darty, called room service and a lady came to change it, but guess what? I HAD TO HELP HER DO IT!!! If i knew i wold of ask for a job there, going to the shower so small but its ok i'm little my self and once again, the rubber on the side was so darty that i took a shower with my thongs shoes, then the night arrive and so much noises comming from the room uptairs then i stared reading comments here where the manager say that we should ask the reception if any problem so, i did and the guy sais i see what i can do, as i saw he did nothing cause next day after a HORRIBLE night there i decided to leave the hotel and not stay the second night, oh i left my tootbrush to see if the cleaning person can used it to clean up that shower.

    3
    « room ok, restaurant very poor »

    Within walking distance of town, reasonable room, restaurant disgraceful for a group. We stayed there for five nights and were given set meals. Three vegetarians in the group were initially forgotten about, in spite of the hotel being notified in advance, then offered main dishes with no protein. The final straw on the fourth night was being given mushroom risotto made with meat juice. Others in the group said their meat/fish dishes were very poor also. Suggest if you stay at this hotel you plan to eat elsewhere since there are many good cafes and restaurants in Annecy.

    5
    « Excellent service »

    Stay there for two days,excellent service ,good location ,Will stay there again next trip to Annecy,thank you for feeling us like at Home ,especially to Vincent Lauwerijs who gave us all good tips about restaurants around!

    3
    « Mid Budget Hotel »

    We stayed two nights as a stop over driving down to Lake Garda via the Alps. Annecy itself is one of the most beautiful places in Europe I have been and is well worth a visit. The hotel tho was a bit of a let down. It wasn't quite what was expected and details regarding parking could have been clearer I.e. It's limited in terms of quantity and the size of vehicle I.e. No room for 4x4's..... The menu didn't look too exciting and wasn't very child friendly.

  • 3
    « Would have liked somewhere closer to the old town »

    We were lucky to have a good weather early September, which can be otherwise in other years. For us, it was not a problem to walk along the river towards the town centre for an afternoon, then back to the hotel to change and go out again for dinner and back. But nearly half an hour one way is a bit much to call it "a good location". If you like to walk (or run), there are nice paths along the lake. Next time I would choose somewhere nearer to the town centre.

    4
    « Very good stay »

    We really enjoyed our stay here even if for just one night. The staff was very professional and kind, the room spacious, quiet and very clean. Very good breakfast. The city center can be reached by a nice 10 minute walk.

    3
    « Friendly staff . Ok location. Air con rubbish »

    Stayed here for 3 nights at end august. Hotel recommended a car park which have us a cheaper rate and was nearby. The location was easy to find and just out of annecy centre. Easy to walk into. The reception were friendly and helpful. The room was ok. Spacious and bed was comfy enough however there were some stains on the walls which need attention and the air con did not work at all. As it was 34 degrees outside this was a massive bug bear. Breakfast was not included in the room rate but we chose to have it for €10 a person for 2 of the days the selection was good and staff were attentive. Overall the location was fine if u don't mind a bit of a walk but the room needed a little attention.

    4
    « Great location, comfortable enough. »

    Stayed at this hotel as I was required for a wedding in the region; the hotel is very near to the train and bus station (Approx. 5-10 mins). The check in was swift and courteous and the room clean and comfortable. I decided to opt for breakfast at 11 Euros per morning, it's your standard continental breaky with pastries, bread, cereal and the like. I never used the bar or spa area so cannot comment on them. The main town and lake are a maximum of 15 minutes away, and there you will find a wealth of beautiful buildings, scenic vistas and restaurants serving delicious local food (tartiflette and fondue are must haves whilst in this part of the world!) Highly recommend the Best Western for convenience and comfort.

    4
    « Decent place for the price »

    I stayed at this hotel with family for two days in summer. Went there to visit the beautiful city of Annecy. Spent most of the time walking outside, enjoying the city. I appreciated the nice location and good service, polite and professional staff. Rooms are be bit tiny, but didn't matter much for me since I didn't spend much time inside.

    4
    « Value and good location for your money »

    We chose the Best Western for our motorbike trip. Very good welcome desk, friendly staff, parking garage affordable and within a few walking minutes your at the famous city center. Breakfast room comfortable and breakfast buffet extensive. We will definitely come back when visiting Annecy again.

    4
    « Comfortable hotel in a little European hamlet »

    We visited Annecy at the end of July 2016. We took the night train from Paris. The hotel is a few minutes walk from the train station. Its about 10 mins and 15 mins walk from the city center and the lake respectively. The room was clean and they served breakfast (about 13 Euro pp). I liked their breakfast. Many different kinds of cheese I hadn't tried before. The staff are helpful and the people at the reception desk speak English. The only drawback is that the wifi was a bit erratic. But I would definitely recommend this to budget travelers.

    3
    « Average hotel in pretty city »

    We stayed at this hotel in July 2016. The hotel is walking distance to the old town as well as close to shops and restaurants. We ate dinner in the hotel restaurant which was good. The rooms were comfortable and clean and the beds were comfortable. I asked if I could check out an hour later as I was feeling sick that day and they charged me 10 euros extra...not sure if that was necessary, but I paid it none the less. Overall the hotel is fine, though not sure if I would want to spend more than a night or two here.

    5
    « Great location, very comfortable bed & good price »

    We stayed at the best western in July 2016 & it was fantastic. The bed was HUGE and was very comfortable. It was only a 5min walk into the middle of town & you were within walking distance to everything you needed. We would definitely recommend this hotel!

    4
    « Between »

    Between Annecy train station and the city centre. About 10min walk to city centre and 15min walk to the lake. The room is spacious. The toilet and bath were separated. Both neat but quite small. Staff is friendly and can speak English. They are very helpful too. Breakfast spread is OK.

  • 4
    « Just what you would expect from an international chain »

    Touched lucky staying here after not having a booking. This hotel ticked the necessary boxes, the rooms where pretty basic with plenty of space for clothes, a safe and all aspects of the room where clean and there was parking which was charged at a reasonable rate of €10 per night but only park there if you have a small car. The car park is an underground car park which is very cramped and very tight so if you have a large vehicle you may find it very difficult to park your car. Breakfast was a bit pricey at €11 per person but it was buffet style and was perfectly adequate. The only complaint during our stay was that we spent a day in Chamonix and when we returned our room had been left open by the cleaner, it was only through pure luck that all of our belongings hadn't been stolen and when I pointed it out to reception they seemed unconcerned by this which was disappointing. All in all a very pleasant stay at a very pleasant hotel where most of the staff where friendly and helpful. I would definitely stay here again.

    2
    « Some good nut more bad »

    Great location near walking green path to sights of interest. Friendly and helpful staff. Bad air conditioning, desk gave me a fan it was so hot, could not feel fan 2 feet in front of me, staff seemed fully aware of air issues. Good but standard breakfast. Crappy internet using web proxy that 2 of my devices had an issue with.

    2
    « One nite stay »

    Myself and family stayed there for one nite from half way journey 9 hrs drive so the hotel we weren't impressed with it room were cramped and not very clean and no breakfast available and location was nice we won't return there in the near future .

    5
    « Modern hotel, centrally located »

    The Best Western in Annecy was a modern, clean hotel that is located just a few blocks from the old town. An easy walk gets you numerous restaurants and cafes in old town Annecy. Mother staff was very friendly and helpful. Rooms were spacious and clean. Parking was available in an underground garage a block away for 15€ per day. When we return to Annecy, we will definitely stay here again.

    3
    « Good overnight but poor parking facilities »

    We stayed one night on our way to the south. We are only too pleased that we arrived early and that we could spend time trying to negotiate our car into a suitable bay in the car park. Unfortunately we were unable to book a table in the restaurant as they appeared to be catering for a coach party. The old town was a 20 minute walk away where we had mediocre meal.

    2
    « Poor Service and Management »

    We stayed for 4 nights during the TdF. Service was poor. It is unfortunate because location is good ( walking distance to old town and lake) but personnel at hotel lacked the ability to assist with the most basic of questions- eg where is the closest supermarket. Also, rooms were not ready upon arrival despite folks communicating arrival time to the hotel and an individual showing up in advance of the group to ensure the rooms were ready. Rooms were not cleaned well and are a bit dark and very basic. This is despite the hotel going thru a bit of a renovation.

    3
    « Good hotel, poor location »

    The hotel was clean, room was comfortable but a bit small. Terrible, extremely small parking garage and difficult to deal with parking on the street. The location was very poor. Took about 15 minutes to walk to the old city and not great neighborhood. If you are going to Annecy you want to be much closer to the old city. The staff was friendly and helpful which was nice.

    1
    « To be avoided »

    Prices outrageous compared to the poor quality in all respects of this hotel. We asked for a quiet room 4 months in advance : message had never been read... The garage is so small that you need a shoe helper to access.

    3
    « Good hotel. »

    Good hotel close to city rooms are good and clean staff are very nice and helpfully and the food is great. Great selection for breakfast. Wifi can be very slow but over all a nice hotel great location................. .....................

    3
    « Very bud room(suite junior) »

    The room was not for 4 adults.The linens for individual beds were small and put out of bed all time.Horrible mattresses. Bathroom not good,small,very poor cleaning products,not prepared for 4 persons. Very,very bud beds.

  • 2
    « For the price I paid, I was very disappointed »

    I stayed here one night and was hoping to have a good night's sleep since I had been working hard the past week at another conference center with a bad bed and small room. For 140 euros, I was underwhelmed and should have picked a different hotel to stay at (although there aren't many good hotels in Annecy looking at TripAdvisor). I would not stay here again as the value is not worth it. Location: It is farther away from the downtown area than the other Best Western in Annecy (which also has one more star I think than this Best Western). It is a 15 minute walk to the downtown area and not much is around here. I did stop by the neighboring Arabic supermarket since I couldn't find an open restaurant here. If you are here as a tourist, I would stay closer to the downtown area where you will find more attractions and restaurants/bakeries. This hotel seemed to have a lot of tour buses stop here for the night. The young man who checked me in was pleasant and spoke English. The lady next to him was stern and not very nice when I asked her some questions. Restaurant: I was unable to eat here because they said the restaurant was full although most of the tables were empty. I guess they had a lot of late reservations. The menu is very limited though anyways. The hallways do smell musty given the old carpet as other reviewers have mentioned. Free Wifi is slow, but at least free. Room: You have to put your room key in the key holder to turn on the lights. The room was a decent size, bathroom small with a separate toilet room. The shower had good water pressure and was clean. The bed was too hard and felt cheap. The linens felt damp when I laid on them. The pillows were the cheap kind and too soft. My view was of the busy road so traffic noise was an issue at night while trying to sleep. I didn't expect a fridge given the hotel rating so there isn't one if you're expecting one, but there is the usual safety lockbox which I did use. One of my biggest issues is that there the AC was extremely loud because a panel was loose. I called down to the front desk to ask if someone could fix this or if I could change rooms. The answer was that the repairman had left and there was nothing he could do except to tell me to turn off the AC (thus making the room muggy all night). Minus points here as the noise was extremely loud and not the white noise that you can sleep through usually with ACs. Breakfast: Your usual middle of the road breakfast but with more choices than a Hampton Inn in the US. There were hardboiled and scrambled eggs, sausage, breads, cereal, fruit, 2 cold cuts, 2 cheeses, and yogurt. It was included in my hotel room price.

    3
    « Average Accomodation »

    The rooms were nice, and inside free parking was available. Everything was clean and comfortable. We left too early to try the breakfast, but did eat dinner in the dining room and it was OK. The price was reasonable considering that Annecy can be expensive.

    5
    « Cheap and cheerful »

    Perfect hotel for visiting Annecy. Cheap and cheerful, basic and clean. About a 5 minute walk to the town. I'd recommend it and would stay again. Beautiful town. You have to hire bikes and cycle around the lake. It's amazing

    4
    « Road trip »

    Had a wonderful trip riding to annecy at the beginning of the month culminating in a four day stay at the best western annecy. This is a lovely clean hotel very friendly staff and great rooms with pretty good facilities including a great shower which was good after a hard days riding. Made full use of the jacuzzi and sauna although one wasn't working due to maintenance but that was no problem. The monsoon shower was awesome! Breakfast was great too! Just be aware that breakfast is extra at 10 euros a day and also the parking is extra at 40 euros for four days parking for 4 motorcycles which was unexpected at the time but not bad for 4 bikes. Also there is a tax to pay when checking out but that was only 4 euros. Overall a great stay with great amenities and lovely staff going again next year!

    5
    « Perfect hotel »

    The hotel was very good for its location... room was big and clean ... good breakfast... very helpful friendly stuff ... speaking english perfectly so it is good for non french people ... i really enjoyed all my time in this hotel ... near to halal food restuarants and beside it turkish supermarket for halal food for muslims

    2
    « Nice personnel but... »

    ...it's not the best Best Western I've been. I think they're renovating, but at the moment the balance quality/price is under my expectations: structure is old, room style and furnitures are really old, walls unpainted since a lot of time, elevators buttons working but broken. The very good aspect of the stay is the personnel, they're really gentle and professional and can provide a lot of good suggestions to enjoy the city. I did not tried the restaurant, but it was always full of persons: good sign.

    2
    « Smells terrible!!! »

    It really smells bad, hallways and elevator. The menu in the restaurant is only one dish, no ironing board and iron needs to be borrowed. Staff impolite when asking for late checkout. Meeting room is OK. Room 507 has a view of the train station and mountains at the very far back. I just walked 3 blocks to the train station so well located. You can take an easy walk to tourist area. Supermarket next to hotel. Internet works well. Bathroom is too small. Bed is big and comfortable.

    2
    « Concrete block in a neglected area of the town »

    On arrival we were greeted by a smell of raw sewage, not a great start but there was maintenance going so perhaps there were attending to it. Next, our room - we were given a room that smelled of smoke, clearly not the hotel's fault but it's meant to be non-smoking and I know other hotels who issue fines and make people aware of non-smoking when they check in. Perhaps, culturally it's more accepted that people smoke in room designated as non-smoking. Either way, as non-smokers this was not great. They changed the room immediately which was good and I stress again, not the hotels fault for th bad habits of a previous occupant. The rest of the stay was average for a 3 star, nothing special nor did I expect anything special. Given the lovely town, I would have opted to stay a little more central for slightly more per night. We picked this hotel due to a conference recommendation. Annecy is a small town and this is in a neglected part of it though. The smell of sewage stayed throughout our stay and during day 3 of our stay, it even permeated into the hotel room. I can only describe it as either ammonia or sulphur. The bathroom was recently refurbished which was good, the rooms are still outdated but functional and clean. Woud I stay here again? Definitely no. I just think that the town and the centre has so much more to offer and for an extra EUR20 per night I would opt to stay somewhere else, more central. Best Western, sort out your smelly problem!

    2
    « Disappointing: no reason s to choose this hotel »

    The room is so small. On my nightstand is it difficult to find the space for my watch and my phone. The room desperately need to be renovated. The bathroom was renovated recently. The bed is very uncomfortable and our double bed has two single mattresses pushed together. During the night you can hear noises from the pipes and a lamp turned on itself twice (then we unplugged it). The hotel is near the entrance of the highway. It is the only street of Annecy which I do not find charming. There are so many hotels in Annecy which I wonder why someone should stay here. I do not see any reason to.

    4
    « Reasonable »

    Nothing superlative about this hotel but nothing bad either. It's close-ish to the old town (5-10 minute walk depending on your level of hustle), the rooms are clean but nothing fancy, the parking is available but tight, the service was prompt and friendly, the price point was decent. Definitely a solid option for exploring Annecy for a day or two, but your hotel will fill more of a utilitarian role. Have fun...Annecy is a beautiful town.

  • 4
    « Nice hotel »

    Stayed here for a few days - the hotel is walking distance away from the TGV station and from the old town. The rooms were nice, but a little outdated. All rooms had wi-fi, which was fast and reliable. The food was also good.

    4
    « Convenient Location »

    Conveniently located just a few blocks from the main train station and shops, it is also just off of a motorway exit allowing for convenient and easy access. Abundant parking available, surprisingly friendly staff - it's now on our budget hotel list for our annual visit to Annecy for Christmas shopping!

    2
    « Mediocre »

    Hotel mediocre, i was staying there for 4 days (4-8 december). The heating system was not working:(:( and the only solution proposed was to install an electric heater in the room.... as they said there was no other available rooms...(no comment). the problem of the heating was confirmed also in other rooms... my advice is to run away from this hotel until the maintenance works are closed. bye

    4
    « Nice Hotel »

    Good location - the hotel is 10 minutes walk from the old town. Cozy room with a very comfortable bed! Good bathroom that separate from the toilet and coffee / tea kit. Good free Wi-fi connection. Paid parking is near by, we arrived on a weekend so there was a free parking by the hotel. At the departure we got a bottle of water and some biscuits, which made a pleasant feeling. Good value for the money.

    3
    « If your a coach party ,,,, please avoid »

    We all learnt very quickly that coach parties are treated 2nd class our so call dining room. Was a Conference room no windows and away from the main restaurant...one evening we all got given cold tomato soup waiter said it was gapazio but it wasn't. There wasn't really a choice of continental breakfast one croissant was put on your plate no fresh fruit, no toaster, pre pack rubber cheese and ham.2 types of cereal past its sell by date.evening meals were such dire, lady in our group was a vegetarian all she was given all week was cheese omelette wasn't made with proper egg it was like rubber and burnt. She was crying out for some fresh veg or fruit but not helpful at all. Wifi near reception. TVs in room are a no no if your British .....location ok for town, I wouldn't recommend after dark.Also the bar was not always manned. ( they lost good custom) from our group. Overall coach party try another hotel pity amazing place and stunning lake

    4
    « Decent room, fair price, can't ask for more »

    Room was decent and reasonably priced. A short walk from Annecy station. Breakfast was nice. Not much to add really, shower was fine and we only stayed for the one night. Staff were really friendly and were happy to help with directions and maps etc

    5
    « very clean, very friendly and quiet »

    We stayed here for five nights. The room had much space, was clean and the staff very friendly. The delicious breakfast tasted very good. There is a possibility to park the car in the garage. The price is fair. Tout était bien.

    3
    « Average Hotel »

    Comfortable bed and a good location, the room was clean, but the buffet breakfast was average and overpriced. The staff are not really helpful in this hotel so If you do not expect quality and help it could be a good choice for only one night.

    2
    « Never book with getaroom.com »

    Great hotel and good service, but worst service ever with getaroom.com. Never book a hotel from them. i booked a hotel with cancelation option, something getaroom.com couldn't help me with when i need it. great hotel, good service and perfect with parking facilities in the basement.

    1
    « i have stayed in BW all over the world, i buy this brand, this is the worst BW experience »

    - in my original Junior Suite, the TV was all in french (so much for international), i dont stay in hotels for the TV but i dont like to 2nd guess the news at the end of day, this BW (US brand) had no CNN (did not think it possible). i complained, the technician said the TV was different in some rooms (so much for the TV station guide), after 2 nights i asked to be moved to JS room and yes this had french/english/german/italian/chinese etc. TV. - the toilet was very small and separate from the bathroom, like at air ports, instead of a hand luggage sizing template, they should have a box in the foyer, to test customer comfort to defecate in less than 1x1 M. there was a great deal of wasted space in the remaining suite, mostly dominated by 2 big steel chairs. -the underground garage is only suitable for compact cars, its pillars have been marked by numerous car impacts, on the 2nd parking occasion, our rental car was seriously damaged by a hit and run driver. the hotel had surveillance which was not working, good for the hotel, bad for paying guests victims of criminal damage. -on the final bill the 'local taxes' are described as 'Total Exempt' with the corresponding value added into the total ?? -some of the staff should be taught the difference between a smile and a grimacing laugh, it really 'winds you up' and gives the impression of dont give a damn

  • 4
    « Close to the old town with a secure car park »

    Just a short stroll from the old town and the lake and the only city hotel I could find with a car park. I read an earlier comment that the car park spaces were small but if your car is less than 2 metres high and you can drive there is no problem. We've stayed here a couple of times this year, the spotless rooms are small but have everything you need and this time we even had a view of the mountains - just. The town centre has dozens of restaurants to suite every taste and we haven't used the hotel restaurant but its there for anyone who doesn't want to leave the hotel. The staff are friendly and helpful and the hotel is excellent value for money, we'll stay again.

    4
    « Good Price, great staff, clean rooms and comforatable Beds »

    The hotel is located a bit away from the main city but you can walk in 10 minutes to the old city. The rooms are clean, the beds very comfortable, the morning breakfast buffet was very good, well worth the price. The parking at the hotel is limited and very narrow, but they gave us directions to the nearest parking garage and it was fine. 5 minute walk back to the hotel. The price is decent and the staff could not have been friendlier,English was no problem. We enjoyed it and would return. The WiFi was also free!!

    1
    « Awful customer service »

    This is an awful hotel with no consideration or effort made to accommodate any situation. We stayed 1 night with two children under 6 years old and were given a room with connecting rooms. In most hotels this is a room side by side with an interconnecting door - but not in this case. This hotel gave us rooms opposite each other at the end of a corridor. There is an external door that shuts these rooms off but the two rooms are no way connected as they have heavy fire doors which no 6 year old, let alone a 4 year old can open. When we asked reception to change us so we were in one room together they couldn't accommodate us. Instead they suggested we keep the heavy doors open.... This was a great solution and one we had suggested with doors stops. But the hotel didn't have these so 'ripped' up 4 pieces of cardboard and we were to make do with these!! Honestly I was gobsmacked!! We then gave the hotel 4 hours to sort the situation. Thinking customer service is pretty hot in hotels we were extremely disappointed with he best western staff. Yes, they had brought door stops (2 of them) but they hadn't tried them out. Within a minute the doors had closed on themselves. At this point it was gone 10pm and our boys were very tried and we needed to get them to bed. Luckily we had our own Aerobed (inflatable) and pillows. We rearranged one room to accommodate us all and whola we are now in as a family!! I have to say this is an ABSOLUTE disgrace and poor advertising from their description of an adjoining room. If I had known this was the case I would have never booked it in the first place. However the customer service was unbelievable- rude and loads of pathetic excuses. I will not be returning and will definitely not recommend this chain of hotels!!! By the way I have NEVER had the incline to write a review but this has been such an awful experience that I felt it had to be done and shared!!!

    1
    « Awful »

    My expierence there was so awful that I wouldn't recommend it to anyone. The room was so little that I couldn't open a door without blocking the "corridor", the WC wasn't working, the only plug I could see it was in the bathroom and it worked sometimes, the bed was extremely uncomfortable... I also need to say that the pictures shown are false in the sense that the rooms are considerably smaller than there. I hope to help someone not to go there.

    2
    « Avoid If A Member Of A Coach Party! »

    We very quickly learned that as a member of a coach party this hotel treats you as a second-class guest. Your meals have to be taken in a windowless room away from everyone else. Breakfast comprises a minimal choice of continental breakfast elements such as two cereals [one past its best for crispness], no fresh fruit, one pre-packed cheese [Emental], two cold meats and rationed to just one croissant each. Our three course evening meals were absolutely dire and irrespective of what each course consisted of it was inevitably served on stone cold plates.

    3
    « Rather tired »

    A little disappointed with this property. The location is OK with approx 10 minute walk to the old town (15-20) to the lake itself. Our room was rather small (twin beds) and the bathroom was VERY small. No fridge/mini bar in the room which was disappointing. The staff were friendly enough but the bar was not aways manned. If driving - they have a car park but the spaces are extremely tight! I probably wouldn't stay again but it wasn't all bad. Annecy is an amazing place by the way! The lake is stunning (when the suns out).

    4
    « Good sized room, quiet location, clean »

    Stayed for 7 nights and had excellent sleep! 10/15 mins walk from the old town and lake. Room was a good size, especially for a city hotel - yes the toilet and bathroom are separate but that is not an issue. Room was very clean. Comfy beds and good air conditioning. Reception staff are friendly and helpful. Definite bonus was the tea/coffee tray and kettle in the room - the only thing was on a couple of days we had to ask at reception for extra coffee/milk as ours was not restocked. Our room had a small balcony which we were not expecting! Would definitely recommend. Cannot comment on parking as did not have a car. Very convenient for coach/bus/train stations. There was a safe and hairdryer in the room which were useful.

    5
    « Very good location and good family room »

    Initially we were accommodated in a standard room, but the second days we changed the room into a "family room". The rom was fine, no noise, good temperature, good WiFi. Only a few suggestions: they could add a mini fridge for the family room (it would be useful), as well as a little microwave oven. We parked over the bridge, 600 m far, and we walked to the center without any problems

    4
    « I recommand »

    Comfortable room enough large for a small stay. Air conditionning is running very well. At the desk all the employees are happy to help you in any cases. Good restaurant but the hotel is closed to the old downtown so in 15 minutes you will have the surprise to walk along the small river of the city and to seat in a small restaurant to eat a typical meal of the region like a "fondue".

    4
    « je conseille »

    Hôtel bien situé à quelques centaines de mètres de la vieille ville. Perfect service and information from the employees. Very good food if you are tired and do not to go in the down tiown at some hundreds meters. Enough large room, some with balcony.

 

Getting to the hotel ...

All directions
·From: The north. Motorway A41 exit Annecy sud - direction Albertville le Lac. ·From: The south. Motorway A41 exit Annecy sud - direction Albertville le Lac. ·From: The east. Motorway A40/A41 exit Annecy sud - direction Albertville le Lac. ·From: The west. Motorway A40/A41 exit Annecy sud - direction Albertville le Lac.