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Best Western Hotel International, Annecy

3.5/5  - basé sur 636 notations.
5 Avenue du Thiou, 74000, Annecy, France - See map

Discover the Best Western Hotel International located at the entrance of the town center. Just 350 meters from the TGV Station and a few minutes walking from the old town and the lake. Experience the charm of the old town called the 'Savoyarde Venise'. In the summer enjoy the bank of the lake and in the winter the Semnoz Mountain for skiing. Our attentive, multilingual staff takes pride in providing personalized service. .

Best Western

Hotel International

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 636 guest reviews
NOTE ISSUED
Excellent
136
Very Good
258
Average
152
Poor
59
Terrible
31
REFER TO NOTICE
Business Business
52
Couples Couples
375
Family Family
126
Friends getaway Friends getaway
43
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Poor quality and under-maintained"

2
21/09/2018

I was offered a room upgrade - the room had a living area, a bedroom and two bathrooms. However, the room smelled moldy, the drape support was falling, the toilet smelled like sewage, one of the lights in the toilet was out, one of the mirrors was cracked with a corner missing, and the shower was clogged. There was serious construction and loud noises at the hotel in the morning, leaving an even worse impression when I was packing to get out of the hotel. The location of the hotel is also at the edge of the town, and there is no view from the room. Annecy is known for its beautiful canals and view of the alps, but you'd only see a parking lot from the rooms. The staff was polite and eager to help, but many of them didn't speak English. It's not a major problem, but I usually expect international hotel chains to have English-speaking staff. While the staff was very apologetic about my experience, I don't recommend staying there until the hardware issues are fixed.

"I booked with best western reward points- the largest room available"

1
04/09/2018

It took a quick view of the room to try and exit in disgust and book something else on airbnb. there was no room to open my large luggage, the filth was on the beds( personal body hair on both beds, as well as yellowing stains on pillows), wall, curtain and of course floor. the drape support was falling, the balcony door was opening less than half and hitting the bed on the inside, and the humidity made the entire room smell like mold. in less than 10 min we were back at reception checking out. Nobody bothered to ask why... they even made a face when i told them i'm not willing to pay the state fee of 3 euro... riddiculous, they should be shut down.

"Claustrophobic rooms with poor air conditioning"

2
01/09/2018

Very Very Claustrophobic rooms with poor air conditioning. Very old building with blockage sinks and toilets. the good thing about it is the location where it is few minutes walk from main attractions in the city.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, First of all , I would like to thank you for your feedback. I am really sorry that you did not enjoy the room you reserved. We do offer different kind of rooms. You booked a standard room with us which is between 15 to 18 sqm. We do offer some Junior Suite rooms which are larger (20-25sqm) who might more convinient for you for your future stays. Your feedback are really imoprtant for us, it will help you to improve our servie and I thank you for that. Feel free to contact us directly for your future stay in Annecy, and we will be pleased to make you special offer. Kind regards, Best Western Hotel lnternational Team

"ok hotel"

4
01/09/2018

This hotel was ideal for our needs with car parking in the garage. Nice walk to the old town along the river ten minutes. The rooms were clean and tidy maybe a little cramped but ideal for an overnight stop would come back Annecy is beautiful

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for this brilliant review of your recent stay with us here at Best Western Hotel International Annecy. I will share your excellent feedback with all the staff, as I am sure they all going to be very delighted with your comments. We all hope to welcome you back in the very near future. Best Regards, Best Western Hotel lnternational Team

"Only just 4 bubbles! "

4
12/08/2018

I booked this hotel for an overnight road-trip stopover en route to Italy from North England. I tried to check in at 2pm, explaining that I'd been driving for 20hrs and was really, really tired and at the second time of asking, I was given a room earlier than the normal 4pm check-in. The room itself was a decent size, modern, very clean with everything that you'd need. The bed was too soft for my liking, but I was so tired, I'd have slept on broken glass! Shower was OK but the shower tray leaks over the floor. Complimentary pastry and bottle of water in the room was a welcome addition. Annoyingly, the restaurant / kitchen was closed so no food available on site, but there are plenty places to eat close by. The small bar is OK with a reasonable selection. Staff are friendly enough and speak English. There's very little on-site parking but there's a multi-storey car park over the road. Reception have printed maps on-hand to get to said car park. €10,20 for overnight parking isn't outrageous, but obviously it's a hidden cost of your stay if you're driving.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, Thank you for this brilliant review of your recent stay with us here at Best Western Hotel International Annecy. I will share your excellent feedback with all the staff, as I am sure they all going to be very delighted with your comments. We all hope to welcome you back in the very near future. Best Regards, Best Western Hotel lnternational Team

"Slightly out of town, but an easy walk to the old town and bus stop"

4
01/08/2018

Slightly out of town, but an easy walk to the old town and bus terminal (much cheaper than hotels in old town) Staff were helpful, rooms clean, modern, etc Breakfast was good, bar area was pretty good for a hotel If you get a chance go to the restaurant L'Azimuth 45 round the corner, great reviews on TA and you will not be dissapointed, it was excellent.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for this brilliant review of your recent stay with us here at Best Western Hotel International Annecy. I will share your excellent feedback with all the staff, as I am sure they all going to be very delighted with your comments. We all hope to welcome you back in the very near future. Best Regards, Best Western Hotel lnternational Team

"Junior suite not acceptable for two adults"

1
17/07/2018

I booked here with my father, specifically asking booking.com to find me two rooms for two adults. They recommended me a Junior Suite in this hotel. I checked the website and discovered that it had one double bed and a sofabed - I have slept in sofabeds in other hotels before and been perfectly happy. When we arrived, the sofabed turned out to have merely a thin foam pad to sleep on - no sprung mattress, and was so small that both of us had our feet hanging off it when we lay down. It was completely unsuitable for anyone aged over twelve or so. We complained to the receptionist who was absolutely uncaring and unhelpful - you booked the room, screw you. I ended up having to find a room in an entirely different hotel at considerable expense. I would have sued either booking.com or Best Western but it would have been not worth the money, so I will content myself with writing this review and making sure nobody I know ever stays at a Best Western.

"Nice hotel, undergoing refurb"

4
15/07/2018

Location was within walking distance for us to the centre. The staff were really helpful & friendly. We only had breakfast in the hotel once during our stay (on our last morning) but for the cost we should have had it more, it was €12 per person per day & there was plenty to choose from. The hotel is undergoing a refurbishment. We were given a room on the top floor which had recently been renovated. The other room we had booked (we had 2 rooms for our party) was on the 5th floor & was also recently renovated. Both had air con/heater and a patio door with a small balcony. Tv in the room & free WiFi which was good enough to stream Live UK tv. It was a very busy weekend when we visited & there are 2 lifts which were slow & small. Rooms are soundproof for outside noise but not for other guests who like slamming doors!! Bed was comfy & large. Enjoyed our stay & would stay again. At checkout we were given water & biscuits for our onward journey which was a nice touch. Clean rooms & the bathroom shower was good. Parking is a pain. They do have a partnership with a public parking area where reception will give you a discounted ticket & it is only a short walk away but it was difficult to pull up near the hotel to unload the luggage. There is parking outside the hotel that seems to be restricted to a few minutes which presumably is a drop off location but people were parked there all the time for longer than the restriction.

"No complaints but rooms need a facelift"

3
30/06/2018

Stayed here on an overnight business trip. Staff friendly and helpful and appeared genuinely welcoming. Room was clean and adequate, but very dated and very much in need of a facelift. No fridge or mini bar which on a hot summer evening, means not even able to keep water cold to drink. Restaurant was good and again staff were friendly and helpful. Breakfast also good. No parking at the hotel, but nearby -we were lucky to find a spot on a busy evening but had we not, then I am not sure where the next nearest parking-would be. I would stay here again, but it wouldn't be my first choice.

"Does all the hotel basics well"

3
22/06/2018

I stayed here whilst attending Annecy Animation Festival. I booked through the festival site and it was very expensive for what it is (almost 600 Euro for 3 nights!!) so unsure if this was the usual price - it was also a twin room. However it is located near to the centre of town/old town, perhaps a 10-15 minute walk to the Bonlieu where you can then take the free shuttle (if going to the festival). The room was nice and clean with all the usual amenities you would expect. The staff were very friendly and check in/check out was a breeze. The breakfast buffet wasn't the best in terms of selection and quality so only had it the once and not sure its worth the 12 Euro. If you are looking to stay in Annecy for the festival I would say its good option in terms of location, comfortable basics and hassle free so you can get on with the festival. I would try to get a booking as early as possible to hopefully get a cheaper deal as it's not worth paying as much as did, but alas Annecy books up sharpish!

"Good location , friendly staff"

3
19/06/2018

We spent 7 nights at this hotel. The hotel is in a good location. If you travel by car even though there is no free parking you do get a discount in a car park only a few minutes walk away which is very good. The staff were very friendly and helpful and special mention to Sam the barman who alway had a smile on his face and was very friendly. The location is good and a lovely ten-15 minute walk along the river brings you to the old town which is lovely and lots of good bars and restaurants. The downside to this hotel is the size of the room. We stayed in a triple room and also found it to be nothing like the photos on the website. We did go and ask to change rooms but they said they were all the same size. The wardrobe was definitely only big enough for 1 person, not three, and a couple of shelves, just wasn't enough room. I understand the Hotel has just been refurbished which was okay but even though our room had a sort of balcony there was no furniture to sit out there with. All this was very disappointing. Breakfast was okay but could be more varied .

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest Thank you for this review of your recent stay with us here at Best Western Hotel International Annecy. It is essential for us to know the feelings of our customers, whether positive or negative, to improve our services every day and offer our customers the best stays. I will share your excellent feedback with all the staff, as I am sure they all going to be very delighted with your comments. Regarding the size of the room, the triple rooms are all the same size. We take note of your remarks that will allow us to improve our service and our services. We all hope to welcome you back in the very near future. Best Regards, Best Western Hotel lnternational Team

"False advertisement, arrogant and irresponsible attitude"

1
09/04/2018

We booked a double room on the 1st April. However, when we entered our room, we couldn't help noticing that the room (room 410), despite its name of "double room", looks exactly like the "single room" of your hotel on the booking.com website: the area of the room looks more like 15 m2 than 20 m2; the bed can't be desribed as "a large double bed" by any standard. So we went downstairs to explain to the staff at front desk that there might be a mistake, that they might unintentionally gave us a single room instead of a double room. To our surprise, the man at the front desk, Mr. Ben, as I clearly recall his name, instead of expressing a single sense of regret, simply told us that "it is normal that people don't get what they saw on the advertisement, I can do nothing about this, but you can go to complaint on a website if you want." I have to say this is the most unprofessional and rude attitude I have ever met from a hotel's staff. I was too shock and confused by his words to even continue the conversation at that moment.

"Clean, good location, and helpful staff"

4
09/04/2018

We stayed here for three nights and explored the town and nearby mt. veyrier. Its a good location to walk from sncf train station and to and from the gorgeous centerville along the beautiful river. The neighborhood is less touristique and therefore you can find cheaper restaurants nearby. The turkish grocery story next door has a huge olive bar and great traditional sweets. The hotel was quiet and even though there were works going on it was not disturbing. We stayed in one of the new basic rooms. The bed was comfortable. The bathroom is small as is normal in this part of the world. Toilet is separate from shower / sink. We paid 11€/per person for an hour in the spa. There are two rooms, one with three single tubs and one with a larger tub and a single (the single tubs are big enough for a couple to share). The hammam was just a tile room...not sure it gets used much. The sauna is large and very nice. Aurelie was very patient and helped us utilise our BW travel cards which was a bit time consuming and she was very kind throughout the process.

"In need of refurbishment"

3
03/02/2018

Very disappointing. Hotel in state of disrepair with wall paper coming off the walls, dark depressing rooms. Nothing like the photographs. Cancelled 5 night booking after 1 night and transferred to the Novotel which was superb.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for your visit at the Best Western Hotel International Annecy and for your review on our hotel. Please accept our sincere apologies for the inconveniences you experienced during your stay. We sincerely hope that we will have the pleasure of welcoming you back in Annecy. Kind regards, Best Western Hotel International Team

"Small room, but good 3 stars"

3
08/01/2018

Good food in restaurant. Limited menu but fish was exellent. Nice and friendly stuff in reseption. Tiny room but it goes if you have only small pagages and need only bed and shower. Good beds for sleaping-

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Greetings from Annecy and thank you so much for your kind comments on your recent visit to the Hotel Best Western International Annecy. We are very happy you have enjoyed your stay with us and appreciated our property, the service at Restaurant. Your message was shared with all the team members. Thank you ! We hopefully look forward to welcome you again. Kind regards, Best Western Hotel International Team

"Enjoyed our stay"

4
08/01/2018

Although renovations are going on at the hotel, this did not disturb our visit. The rooms were quiet and clean. It was a comfortable stay - staff very friendly and helpful. It was also just a short walk from the centre of the old town and to the train and bus station - so a great location.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, I would like to thank you for taking the time to post a review on the trip advisor website. We are extremely pleased to hear that you enjoyed your stay at the Best Western Hotel International Annecy. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one. I look forward to welcoming you again at the Best Western International and I present you my best regards. Best Western Hotel International Team

"Very good deal"

4
30/12/2017

The price is OK, good rooms, good breakfast, still in walking distance from main train station, mall, and the lake. good deal. and very close with the walking track near the river to the market. strategic location.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for taking the time to leave a review for us here on TripAdvisor. We very much appreciate your feedback. We are so happy to hear that you enjoyed your stay with us. We hope that we will have the pleasure of welcoming you back to our hotel next time you are in Annecy. Kind regards, Best Western Hotel International Team

"Disappointing"

1
22/11/2017

Check In 4.00pm??!!! Totally ridiculous. Hoteliers generally - not just this particular operator - have got to start providing a proper service and treat their customers, who are their clients properly, and start fulfilling their side of the contract; I want value for my money, and that means a proper stay, not just a few hours (most of which are spent asleep) for my hard earned cash! Back to the hotel, which is undergoing refurbishment (long overdue), it is really a 20 year old (or more) business hotel/motel, located on the outer edge of Annecy albeit very convenient for the railway and bus station (c.6 minutes walk away). Uninspiring and it has no atmosphere. The staff were helpful and accommodating. The room, whilst clean was just that, clean and basic. We did not use their facilities which are advertised on the site (nor were we 'encouraged' to by the front of house staff either), as we spent all of our time in the very enjoyable centre of Annecy. That made our brief stay enjoyable, and yes we would return to Annecy, but probably not this particular hotel.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. Our team tried to help but finally, it seems that we didn't answer to your needs. Please receive our apologies for this. You have to know that our establishment is in the process of being renovated in order to offer our guests an upgraded experience in a comfortable and cosy atmosphere. You should come back later to see all the changes. Best Regards BEST WESTERN'S Hotel lnternational Team

"24 hrs"

3
06/11/2017

Rooms very comfortable ..staff welcoming ..breakfast diverse and filling ..clean hotel...possiblity to use spa.unfortunatly their is no longer parking in the hotel because it was condemned..no notification was given when one reserves ..parking with a partinare multi storey car park a little way away from hotel ..building undergoing outside and inside renervations

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for this brilliant review of your recent stay with us here at Best Western International Annecy. I will share your excellent feedback with all the staff , as I am sure they all going to be very delighted with your comments. We have a partner car park. It is located 5min walk from the hotel. We have a partnership with them so that you pay only 8€ for 24h. It is a secure parking on several levels. We all hope to welcome you back in the very near future. Best Regards, Best Western Hotel International Annecy Team

"The worst hotel ever in my trip"

1
05/11/2017

This is not the first time for of trying Best western hotel group in euorop and they're as I had seen from low level group. many of the staff need to be developed in the reception skills, support for the guests. having a smoking break after I had asked to collect my luggage isn't a good habit. no worker, helpers for taking the luggage even is not a good strategy at all. Drilling works starting from the morning and no one has informed that there will be a modifications work from this kind is even enough to expressing to me that I swear that this is the last time I'll have to book with best western ever.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for your visit at the Best Western Hotel International Annecy and for your review on our hotel. Please accept our sincere apologies for the inconveniences you experienced during your stay. Although nothing we can say will change what has happened, I can assure you that the incidents you experienced are not in keeping with the usual high standards of service. You may rest assured that this feedback enabled us to review procedures in the effort to avoid a reoccurrence. We sincerely hope that we will have the pleasure of welcoming you back in Annecy. Kind regards, Best Western Hotel International Team

"average at best"

3
16/10/2017

I know well BW hotels and hence was expecting a lot more than what we got.. I booked a triple room with my two teenager boys and was expecting some sort of a suite, we got just a double bed with an extra sleeping on a convertible sofa.. Service almost inexistant, no parking - you have to pay extra for it!-, no breakfast, nothing... Well if I had to go back to Annecy, I would look for a different place for sure!

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for your visit at the Best Western Hotel International Annecy and for your review on our hotel. Please accept our sincere apologies for the inconveniences you experienced during your stay. Although nothing we can say will change what has happened, I can assure you that the incidents you experienced are not in keeping with the usual high standards of service. You may rest assured that this feedback enabled us to review procedures in the effort to avoid a reoccurrence. We sincerely hope that we will have the pleasure of welcoming you back in Annecy. Kind regards, Best Western Hotel International Team

"Good accomodations"

4
03/10/2017

Although not in the old town, it's a short and easy walk away from it which is a good compromise between convenience and price. I was also able to find free parking at a nearby lot. Comfortable bed, adequate room size for my trip (2 nights in September), although I can see it being a bit too tight if you're there to ski. Quiet, I was able to sleep with an open window with no problem. Staff is friendly and helpful, and I did not have a problem with my poor French - they speak English.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for taking the time to leave a review for us here on Trip Advisor. We very much appreciate your feedback. We are so happy to hear that you enjoyed your stay with us. We hope that we will have the pleasure of welcoming you back to our hotel next time you are in Annecy. Kind regards, Best Western Hotel International Team

"Uncomfortable Stay"

1
18/09/2017

This is my first time at this location and Im sad to say that this hotel is not for me. The bed is horribly uncomfortable, the room gets extremely hot, (I dont believe the AC works.) The internet quality and cell phone reception are extremly poor. My wifi as well as my cell calls constant fail. The breakfast is very limited and the restaurant service moves to slow to replenish the food in the morning. I spent 15 minutes just for them to refill the food and they were that full of people. Also they failed to mention that their restaurant is closed on Sundays. The only saving grace for this place is their spa which is affordable and the location is near old town. I probably wont stay at this location again.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. Our team tried to help but finally, it seems that we didn't answer to your needs. Please receive our apologies for this. We hope to have your confidence back on a next stay, Best Western Hotel lnternational Team

"Good enough"

4
19/08/2017

Nice enough hotel. This was clean and staff were welcoming. The spa services were a little limited especially for massage timings. Room was tight (3 beds) but we expected this. No complaints. It was good enough.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, What a great comment and thank for sharing your experience on Tripadvisor ! It is a real pleasure to read that you had a very nice stay and that you have enjoyed our hotel's atmosphere, and staff. Hope our hotel will become your second home and preferred hotel during your future visits in Annecy. Best Regards, Best Western Hotel International Team

"review"

3
17/08/2017

good clean hotel. not great, ok location, breakfast very nice. i don't have time to keep writing after i am done. please stop having a miniumum so that i can get on with my things weoifjaoifjaewoirjwaeoirhjaweoirhjaweoirjewoirjweoirjweorihweoirhaweorihaweorihaweorhweroiwehroweihrowehreowhrowerhoweihroiwe

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, Thank you for giving us your advice. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and a part of our services is the best reward. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Calme et personnel profotional.propre"

4
13/08/2017

Good experience and next to the lak of annecy clean hotel I like it personal work in the hotel are very nice internet not bad. Good location I would appreciate it and I could come back again I recommend it for anyone merci for hospitality

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, We thank you very much for choosing and recommanding the Best Western Hôtel International Annecy. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. We'll welcome you with pleasure next time you'll come to Annecy, Best Regards, Best Western Hôtel lnternational Team

"Basic hotel"

3
24/07/2017

Overall, this is a very basic hotel - nothing too special. We were three people & were given adjoining rooms each with its own toilet/shower (in separate rooms). The double bed room had no spare space to move around. However, in both rooms was ample storage space. The hotel was a little tired & I noticed that the area around the door knobs in the toilet room were not exactly clean. I wish the people at the front desk were more helpful & could give us tips about making the most of our visit to Anncey. We didn't know, for example, that in order to rent bikes, we'd either need to reserve ahead of time or get to a bike rental place early, consequently, we did not rent bikes. We had a basic breakfast, which considering was in France, was just ok. I'm glad we did not take the buffet as it would have been over priced for the money. It is located in a semi-industrial area a short walk to the old-town. Parking was about a 5 minute walk away in a garage that was super tight on space. I would try to book a nicer place in future.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, First of all, we would like to thank you for taking the time to share your impressions on TripAdvisor regarding your recent stay at Best Western Hôtel International. I would like to sincerely apologise if we didn't totally met your expectations. We strive to improve our services on daily basis in order to ensure that all our guests keeps an unique experience of their stay in our hotel. We really thank you for your comments, it will help us for sure. We hope to have your confidence back on a next stay, Best Regards, Best Western Hotel lnternational Team

"Typical chain hotel"

3
20/07/2017

Situated on a busy roundabout. Lift available to all floors- on exiting the lift the corridors are dark and require some attention but the room was very clean and well presented. Bathroom and toilet were separate, the bathroom was of adequate size but the toilet was quite snug. Plenty of storage space available. Tea and coffee making facilities available and a complementary bottle of water on arrival - further bottles required payment. Breakfast was extra - we did not try the breakfast choosing to go into the old town and purchase something ourselves. An underground car park is available - chargeable- this has limited spaces which are quite small. The hotel does have a bar and restaurant available which we did not try.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Madam, Thank you for giving us your advice. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and a part of our services is the best reward. We'll start a renovation program at the end of the season, d not hesitate to come back to see the improvements. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Good"

3
17/07/2017

I spent one night there. The hotel is good, the breakfast is good as well! The room is correct, there is the air conditioning, the bathroom is a little bit too small and the toilets too. There only 2 plugs and they are on the floor on the other side of the bed, too bad!!

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Madam, We thank you for your comment. We're really happy to read that you enjoyed your stay in our property. Our team work daily in order to offer you the best service they can. We'll renovate our rooms at the end of the season, we'll take in account your remarks to improve our services and rooms. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Very bad hotel "

1
15/07/2017

Not a friendly front desk .. the parking is about 5 minutes Walking .. the room is too small .. Even the AC doesn't work No refrigerator very crowded area the walls doesn't mute the sounds.. bad experience in this hotel

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. Our team tried to help but finally, it seems that we didn't answer to your needs. Please receive our apologies for this. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Disapponting"

3
06/07/2017

The pictures looked great when I booked and I had every confidence but I was really disappointed when we got here. Our room was really small and tired looking, the bathroom was also very small but the separate toilet was the biggest joke, so small it impossible to use with the door closed! If our room was anything to go by the whole place wants smartening up, including the broken Best Western sign outside the front entrance. Annecy is a lovely old town but we'll be staying in the IBIS next time.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, We're deeply sorry that your stay didn't reach your expectations. Please receive our apologies for this. Our reception team is available 24 hours to help you during your stay and answer to your needs. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Junior Suite"

2
17/06/2017

We booked a juniorsuite with balcony and we did get a room slightly bigger than a normal room with 2 chairs made of leatherlook plastic. The balcony was not small but had no furniture at all which you would expect. The room was 247 Euro and not including Breakfast. Room was modern decorated and looked fresh so not bad in that aspect but being called a juniorsuite I do expect more. Internet did work but not very good. We adjusted the A/c to 10 degress and at 21.40 in the evening it was still 23.5 in the room, I put my termometer outside and it did show 22,3 so its actually cooler outside but to sleep with the door open at night and let the light in at 3 in the morning is no option! When we woke up the temp was 22,6!!! So our sleep was not the best. Breakfast at 12 Euro was ok. We parked in their garage which was possible with our rented Fiat 500 but not with any car bigger than that. The walk to Downtown was about 15 min.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We thank you for giving us your advice. Your comments help us to improve ourselves and the service we offer. Do not hesitate to contact our reception, they are available 24h/24 to help you and answer to your needs during your stay. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Quiet with a nice spa feature but a little tired - and not the best in the area for the price"

3
29/05/2017

Having visited Annecy several times I chose the Best Western Hotel International on my recent trip due to the attractive price. The venue is a tired looking from the outside but it looks like there is an ongoing refurbishment program beginning with the rooms. Location wise it's around 5 minutes from the train station and 10 minutes from the old town. The room we stayed in was large with a great shower and tea/coffee facilities. View wise you'll be looking onto the back of various blocks of flats. There is a spa available 10e for an hour, we features several spa baths as well as sauna and a very fun 'tropical shower'. But for a similar 70-80e price point, there are plenty more central options that would tip Best Western Hotel International given the choice.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We thank you for your comment. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. Do not hesitate to contact our reception team during your stay, they're available 24h. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"disappointing"

3
23/05/2017

The hotel is a 10 minute walk from the centre of the old town but is only 3 minutes walk from the bus and train stations. Our room was small on the 7th floor. The bathroom was also small and the separate toilet was no more than a box. Breakfast was €12 so we did not have it. It was adequate but poor value and not what I expected for a Best Western. The staff were friendly and helpful and the towels were large and fluffy.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, We thank you for giving us your advice. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. We renovated our bathrooms last year but we couldn't make them bigger. We offer you a complete buffet breakfast, composed of different hot and cold meals, fresh and local products; in fact it costs 12€. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"a good hotel for a short stay"

3
18/05/2017

the hotel is quite good even if it could be a lot better. the room had a new and nice bathroom. The room is a mixt of old and new, with a comfortable bed but a little wardrobe. one of the wardrobe at the entrance was broken and without the middle shelf. I went to the fitness room but the cycle was not working and the room was not very warm. the breakfast was really good, rich and well organized. the staff was ok and professional

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, We thank you very much for choosing and recommanding the Best Western Hôtel International Annecy. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. Indeed, we refurbished some rooms and will continue after the summer; our goal is to offer you the best service that we can. We'll welcome you with pleasure next time you'll come to Annecy, Best Regards, Best Western Hôtel lnternational Team.

"Newly refurbished room"

4
26/04/2017

The hotel is about 10 minutes walk to the historic centre. The parking garage is under the hotel. The spaces are tight but it was ok for us. Our room had been recently refurbished and was very clean and comfortable. The room was a reasonable size and the flat screen tv had international channels. Shower only bathroom with separate toilet. The rainwater shower was excellent. Tea and coffee making facilities in the room. Good wifi. The breakfast buffet was an extra 12 euro per person and we did not have it. The hotel was good value. Reception staff were friendly and helpful. The room was quiet despite warning that it might be noisy due to the refurbishment work.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Guest, We thank you for your advice. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. indeed, we refurbished some rooms and will continue after the summer; our goal is to offer you the best service that we can. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Avoid !"

2
15/04/2017

Really small rooms, minuscule bathroom, everyone smokes inside the rooms so the whole hotel smells like a Las Vegas casino (without the fun !), uncomfortable bed, tiny parking lot (20 spaces) that can only accomodate smaller cars. No AC despite what they advertise. When asked about it, we were told 'just open the window'. The area the hotel is in is a little skechy in the evening, but nothing too bad. The one thing we enjoyed was the breakfast buffet. Very good, with a pretty nice selection of pastries, breads and local products.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. Our rooms are non smoking but some customers do not respect this, our reception is open 24h and they can suggest you a new room. Our AC system is not ON for the moment because we still use the heating; Annecy could be cold during Spring also. Please receive our apologies for this. We hope ta have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Comfortable, Modern and Central"

4
18/03/2017

Exactly as in the title of this review. Plus all the personnel has been very kind and attentive. We had the junior suite, 2 adults, 1 5yo and 1 4mo baby. The room was spacious enough, although the toilette was a bit small. But all seemed to be new in the room so ok. We chose not tho have breakfast at the hotel, since we didn't feel like spending an extra 11 Euros per person for a breakfast buffet that I had not seen. Personal choice. Didn't have time to go to the Spa either (price ask is 10E per person per hour...) and they also have a restaurant and a bar. Only remark is the garage, it is narrow and difficult to drive around if you have a car bigger than a fiat 500. Location not super nice, but in 5 minutes you are at the old town. Nice stay. Recommended.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, Thank you for giving us your advice. We're really happy to read that you enjoyed your stay in our property. Our team work daily in order to offer you the best service they can. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternaitonal Team

"comfortable efficient"

5
10/03/2017

comfortable and efficient hotel. Nice little bathroom excellent showers. Clean. Breakfast pretty good too Plenty of parking close by - although you must pay Will use this hotel on way to Alps again ...

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We thank you for your advice. We're really happy to read that you enjoyed your stay in our property. Our team work daily in order to offer you the best service they can. Reading that you enjoyed our hotel and its services is the best reward for us. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Terrible, smells of excrement!!!"

1
04/03/2017

Such a mistake staying here even though after checking in everything in my body told me to turn around and leave! Get in the lift, smells of a rotten corpse, no joke, like you have lifted up a manhole cover totally disgusting. The room also smells, with the smell wofting through the toilet. The staff pretend nothing is wrong just a slight smell and that the manager/maintenance person has gone for the day but will be back, wait for it.... two hours after check out!! Disgusting!!!! Don't ever stay here, even the air con doesn't work, the gym is terrible, and would you eat in a restaurant that smells of raw sewerage well obviously not! Staff here should be ashamed of themselves for checking in guests, best western should be closed down and the local council should be involved as this must be a health hazard. Love to here from the management, noted above they are not available during my stay. Finally I would like to mention hotels.com who never mentioned the smell of excrement that comes free of charge, thanks hotels.com.

bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. Our team tried to help but finally, it seems that we didn't answer to your needs. Please receive our apologies for this. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Dated, sad, and noisy "

2
16/01/2017

The wifi is good. The evening check-in staff too. That's about it for this place, which has cramped rooms, terrible noise insulation, ugly color scheme, and is open during a massive construction project, for which there is a lackluster apology in the elevator. Just. Don't.

bestwesternannecy, Responsable réception at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're deeply sorry that your stay didn't reach your expectations. In fact, we're changing the decoration and also the AC/ heating system which makes some noises. Please receive our apologies for the inconvenience you met. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Usefull adress for one night stay"

3
09/01/2017

The hotel is of a very standard quality and slightly out of date although toilet and bath cabine were very recently modernized and of Good quality. Of the two rooms we reserves one was ok the otter one very substandard. Heating not okay lights not okay bed not okay. 80 euro's is not a lot of money but it certainly is too much for a room in that state. The location of the hotel is perfect , close to the very nice city centre and lake side.

bestwesternannecy, Responsable réception at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for giving us your advice. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. We're actually renovationg our heating/AC sytem in order to offer you a better comfort. Please receive our apologies for the inconvenience you met. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational

"Super effort from the staff at front desk"

5
27/11/2016

The hotel itself is well placed for walking to and around the city, plenty of good restaurants around as well as bars. I found the room to be very comfortable with all the usual attributes I associate with a three star hotel. The bar was a bit spartan and underused but then there's so much choice elsewhere. I can't praise Mohammed and Aurelie enough for their help on arrival, they went above and beyond to make our stay a success, thank you so much. Overall I would definitely visit again

"This hotel met all our needs"

4
06/11/2016

The hotel is well located away from the main tourist orientated centre of Annecy but close enough to find the charms of the area a short walk away The room was clean, the bed comfortable and basic amenities available in the room, extras such as bath robes were available on request Annecy is a place where I am likely to need to stay again and I would use this hotel again

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. We're really happy to read that you enjoyed your stay in our property. Our team work daily in order to offer you the best service they can. Your satisfaction is our priority. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"4 cockroaches in 2 days !"

1
26/10/2016

This was the most disgusting experience we have ever had in a hotel ! On the first day, there were two lively cockroaches in the bathroom welcomed us. The next day another two in the room joined the chasing and hunting game. With this room rate (€225 for 2 nights) and the name Best Western, this was definitely unacceptable. This one star was only given to the breakfast. Food was fresh and local. Plenty of choice. We will never come back !

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We're deeply sorry that your stay didn't reach your expectations. We well noticed your remarks and you can be sure that the necessary has been done. Please receive our apologies for this. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"A Welcome Return"

3
21/10/2016

No toiletries in bathroom on arrival. Coffee / Tea making area not always replenished. Also no guidance as to how best to use equipment in exercise area, when we went nothing seemed to work, ie no electrics. Otherwise very happy with the room and excellent breakfasts although, with longish legs I found it awkward to use the lavatory in any comfort!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for giving us your advice. Our reception is available 24h/24 to help you during your stay and give some products which can be missing in your room. We renovated our bathrooms last year but unfortunately, we couldn't make them bigger. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Awful!!!"

1
05/10/2016

Terrible location considering the beautiful town of Anncey!! All staff unorganised and rude! Ordered a cocktail and they had no straws!! They were promoting the cocktails they hadn't got a clue!!! There was a constant noise all night like running water very annoying! Want be going to a Best Western again!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Madam, We're deeply sorry that your stay didn't reach your expectations. Please receive our apologies. Do not hesitate to contact our reception team during your stay: they're available 24h/24 to help you during your stay. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Run away!!!! Not a best but just a western!!"

1
18/09/2016

Came to annecy to rest and relax and saw some nice pics of this hotel but...HELP!!! Nothing like the pictures, staring from the receptionist that was a little desorganise about parking, what im saying if you only have 20 places why can't a client reserve a place if threre are numbers in it and paying for it?? Not hard but imposible for then, then when i got to the room it was sooo cold in there, turn of the AC and grab the blanquet in the closet, Surprice!!!! Sheets darty, called room service and a lady came to change it, but guess what? I HAD TO HELP HER DO IT!!! If i knew i wold of ask for a job there, going to the shower so small but its ok i'm little my self and once again, the rubber on the side was so darty that i took a shower with my thongs shoes, then the night arrive and so much noises comming from the room uptairs then i stared reading comments here where the manager say that we should ask the reception if any problem so, i did and the guy sais i see what i can do, as i saw he did nothing cause next day after a HORRIBLE night there i decided to leave the hotel and not stay the second night, oh i left my tootbrush to see if the cleaning person can used it to clean up that shower.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Madam, We're deeply sorry that your stay didn't reach your expectations. Our team tried to help but finally, it seems that we didn't answer to your needs. Please receive our apologies for this. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"room ok, restaurant very poor"

3
18/09/2016

Within walking distance of town, reasonable room, restaurant disgraceful for a group. We stayed there for five nights and were given set meals. Three vegetarians in the group were initially forgotten about, in spite of the hotel being notified in advance, then offered main dishes with no protein. The final straw on the fourth night was being given mushroom risotto made with meat juice. Others in the group said their meat/fish dishes were very poor also. Suggest if you stay at this hotel you plan to eat elsewhere since there are many good cafes and restaurants in Annecy.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We well received your comment and remarks. It had been transmitted to the general manager of the hotel and to the Chef. We're working hard to give the best service we can and we're deeply sorry that we couldn't reach your expectations. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Excellent service "

5
16/09/2016

Stay there for two days,excellent service ,good location ,Will stay there again next trip to Annecy,thank you for feeling us like at Home ,especially to Vincent Lauwerijs who gave us all good tips about restaurants around!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, Thank you very much for your comment. We're really happy to read that you enjoyed your stay in our property. Our teams work hard daily in order to offer you the best service they can: your comment is the best reward for this. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Mid Budget Hotel"

3
13/09/2016

We stayed two nights as a stop over driving down to Lake Garda via the Alps. Annecy itself is one of the most beautiful places in Europe I have been and is well worth a visit. The hotel tho was a bit of a let down. It wasn't quite what was expected and details regarding parking could have been clearer I.e. It's limited in terms of quantity and the size of vehicle I.e. No room for 4x4's..... The menu didn't look too exciting and wasn't very child friendly.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for giving us your advice. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. We have a kid's menu, with different choices. We hope to welcome you again on a next stay, BEST WESTERN'S Hotel lnternational Team

"Would have liked somewhere closer to the old town"

3
05/09/2016

We were lucky to have a good weather early September, which can be otherwise in other years. For us, it was not a problem to walk along the river towards the town centre for an afternoon, then back to the hotel to change and go out again for dinner and back. But nearly half an hour one way is a bit much to call it "a good location". If you like to walk (or run), there are nice paths along the lake. Next time I would choose somewhere nearer to the town centre.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Guest, We thank you for your comment. Actually, our hotel is walking distance from the old city (10 minutes) and the lake (15 minutes). Our reception team, which is available 24h/24, would be really happy to give you a map of the city and the explanations to reach it easily. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Very good stay"

4
01/09/2016

We really enjoyed our stay here even if for just one night. The staff was very professional and kind, the room spacious, quiet and very clean. Very good breakfast. The city center can be reached by a nice 10 minute walk.

Nathalie H, Gérant at BEST WESTERN International Annecy, responded to this review
Dear customer, We thank you for your comment. We're really happy that you liked your stay in our hotel and its services. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. Best Western Hotel lnternational Team

"Friendly staff . Ok location. Air con rubbish"

3
30/08/2016

Stayed here for 3 nights at end august. Hotel recommended a car park which have us a cheaper rate and was nearby. The location was easy to find and just out of annecy centre. Easy to walk into. The reception were friendly and helpful. The room was ok. Spacious and bed was comfy enough however there were some stains on the walls which need attention and the air con did not work at all. As it was 34 degrees outside this was a massive bug bear. Breakfast was not included in the room rate but we chose to have it for €10 a person for 2 of the days the selection was good and staff were attentive. Overall the location was fine if u don't mind a bit of a walk but the room needed a little attention.

Nathalie H, Gérant at BEST WESTERN International Annecy, responded to this review
Dear customer, We thank you for your comment. We're really happy that you liked your stay in our hotel and its services. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. BEST WESTERN Hotel lnternational Team

"Great location, comfortable enough."

4
28/08/2016

Stayed at this hotel as I was required for a wedding in the region; the hotel is very near to the train and bus station (Approx. 5-10 mins). The check in was swift and courteous and the room clean and comfortable. I decided to opt for breakfast at 11 Euros per morning, it's your standard continental breaky with pastries, bread, cereal and the like. I never used the bar or spa area so cannot comment on them. The main town and lake are a maximum of 15 minutes away, and there you will find a wealth of beautiful buildings, scenic vistas and restaurants serving delicious local food (tartiflette and fondue are must haves whilst in this part of the world!) Highly recommend the Best Western for convenience and comfort.

Nathalie H, Gérant at BEST WESTERN International Annecy, responded to this review
Dear customer, Thank you for writing a review on tripadvisor.com. We do appreciate you took the time to write it and so pleased to hear that you had an enjoyable stay in our Hotel. Your feedback is very important to us as our guest satisfaction is our main priority. Indeed, our hotel is walking distance from the lake and the city: it's really easy for our customers to reach Annecy's center from the establishment. We look forward to seeing you again, Best regards, Best Western Hôtel International Team

"Decent place for the price"

4
26/08/2016

I stayed at this hotel with family for two days in summer. Went there to visit the beautiful city of Annecy. Spent most of the time walking outside, enjoying the city. I appreciated the nice location and good service, polite and professional staff. Rooms are be bit tiny, but didn't matter much for me since I didn't spend much time inside.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We thank you for your comment. We're really happy that you liked your stay in our hotel and its services. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN Hotel lnternational Team

"Value and good location for your money"

4
26/08/2016

We chose the Best Western for our motorbike trip. Very good welcome desk, friendly staff, parking garage affordable and within a few walking minutes your at the famous city center. Breakfast room comfortable and breakfast buffet extensive. We will definitely come back when visiting Annecy again.

"Comfortable hotel in a little European hamlet"

4
24/08/2016

We visited Annecy at the end of July 2016. We took the night train from Paris. The hotel is a few minutes walk from the train station. Its about 10 mins and 15 mins walk from the city center and the lake respectively. The room was clean and they served breakfast (about 13 Euro pp). I liked their breakfast. Many different kinds of cheese I hadn't tried before. The staff are helpful and the people at the reception desk speak English. The only drawback is that the wifi was a bit erratic. But I would definitely recommend this to budget travelers.

"Average hotel in pretty city"

3
19/08/2016

We stayed at this hotel in July 2016. The hotel is walking distance to the old town as well as close to shops and restaurants. We ate dinner in the hotel restaurant which was good. The rooms were comfortable and clean and the beds were comfortable. I asked if I could check out an hour later as I was feeling sick that day and they charged me 10 euros extra...not sure if that was necessary, but I paid it none the less. Overall the hotel is fine, though not sure if I would want to spend more than a night or two here.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We thank you for your comment. We're really happy that you liked your stay in our hotel and its services. Check out time is normally at noon and indeed, we charge 10€ more per hour for a late check out. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Great location, very comfortable bed & good price"

5
16/08/2016

We stayed at the best western in July 2016 & it was fantastic. The bed was HUGE and was very comfortable. It was only a 5min walk into the middle of town & you were within walking distance to everything you needed. We would definitely recommend this hotel!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Guest, We're really happy to know that you enjoyed your stay in our property. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Between"

4
11/08/2016

Between Annecy train station and the city centre. About 10min walk to city centre and 15min walk to the lake. The room is spacious. The toilet and bath were separated. Both neat but quite small. Staff is friendly and can speak English. They are very helpful too. Breakfast spread is OK.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. Indeed, our hotel is walking distance from the city and the lake: you can reach Annecy's centre easily from the establishment. We're really happy to read that you like your room and its facilities. Your satisfaction is our priority. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Just what you would expect from an international chain "

4
07/08/2016

Touched lucky staying here after not having a booking. This hotel ticked the necessary boxes, the rooms where pretty basic with plenty of space for clothes, a safe and all aspects of the room where clean and there was parking which was charged at a reasonable rate of €10 per night but only park there if you have a small car. The car park is an underground car park which is very cramped and very tight so if you have a large vehicle you may find it very difficult to park your car. Breakfast was a bit pricey at €11 per person but it was buffet style and was perfectly adequate. The only complaint during our stay was that we spent a day in Chamonix and when we returned our room had been left open by the cleaner, it was only through pure luck that all of our belongings hadn't been stolen and when I pointed it out to reception they seemed unconcerned by this which was disappointing. All in all a very pleasant stay at a very pleasant hotel where most of the staff where friendly and helpful. I would definitely stay here again.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you very much for your comment. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. We're deeply sorry for the inconvenience you met regarding your room. Our housekeeping service will be more watchful. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S HOTEL INTERNATIONAL TEAM

"Some good nut more bad"

2
27/07/2016

Great location near walking green path to sights of interest. Friendly and helpful staff. Bad air conditioning, desk gave me a fan it was so hot, could not feel fan 2 feet in front of me, staff seemed fully aware of air issues. Good but standard breakfast. Crappy internet using web proxy that 2 of my devices had an issue with.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Guest, We thank you for your comment. We're walking distance from the city and lake: it's really easy to reach Annecy's centre from the hotel. We're deeply sorry for the inconvenience you met in your room regarding the air conditioning. Our breakfast is served daily in our restaurant: it's a buffet composed of fresh and local products, hot and cold meals, it costs 11€/person. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"One nite stay"

2
25/07/2016

Myself and family stayed there for one nite from half way journey 9 hrs drive so the hotel we weren't impressed with it room were cramped and not very clean and no breakfast available and location was nice we won't return there in the near future .

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're really sorry to read that you room didn't reach your expectations. If it happens, don't hesitate to come at the reception: they're available 24h/24 and they could suggest to move to an other room. We serve our breakfast daily from 6.30 to 10 am and 7 to 10.30 am, it's a buffet composed of hot and cold meals, fresh and local products. We hope to have your confidence back again, BEST WESTERN'S Hotel lnternational Team

"Modern hotel, centrally located"

5
23/07/2016

The Best Western in Annecy was a modern, clean hotel that is located just a few blocks from the old town. An easy walk gets you numerous restaurants and cafes in old town Annecy. Mother staff was very friendly and helpful. Rooms were spacious and clean. Parking was available in an underground garage a block away for 15€ per day. When we return to Annecy, we will definitely stay here again.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Guest, Thank you very much for your comment. For our team and their work it's the best reward. They have one goal each day: giving you statisfaction and reaching your expectations. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Good overnight but poor parking facilities"

3
23/07/2016

We stayed one night on our way to the south. We are only too pleased that we arrived early and that we could spend time trying to negotiate our car into a suitable bay in the car park. Unfortunately we were unable to book a table in the restaurant as they appeared to be catering for a coach party. The old town was a 20 minute walk away where we had mediocre meal.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Madam, We thank you for giving us your advice. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. In fact, the old city is just 10 minutes walking from the hotel. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Poor Service and Management"

2
21/07/2016

We stayed for 4 nights during the TdF. Service was poor. It is unfortunate because location is good ( walking distance to old town and lake) but personnel at hotel lacked the ability to assist with the most basic of questions- eg where is the closest supermarket. Also, rooms were not ready upon arrival despite folks communicating arrival time to the hotel and an individual showing up in advance of the group to ensure the rooms were ready. Rooms were not cleaned well and are a bit dark and very basic. This is despite the hotel going thru a bit of a renovation.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're really sorry to read that you stay didn't reach your expectations. Our team knows Annecy really good but we welcomed a new member in our staff and maybe this person didn't know the answer to your question yet. We recently had some timing problems with the rooms, it's solve now. We hope to have your confidence back again, BEST WESTERN'S Hotel lnternational Team

"Good hotel, poor location"

3
17/07/2016

The hotel was clean, room was comfortable but a bit small. Terrible, extremely small parking garage and difficult to deal with parking on the street. The location was very poor. Took about 15 minutes to walk to the old city and not great neighborhood. If you are going to Annecy you want to be much closer to the old city. The staff was friendly and helpful which was nice.

"To be avoided"

1
23/06/2016

Prices outrageous compared to the poor quality in all respects of this hotel. We asked for a quiet room 4 months in advance : message had never been read... The garage is so small that you need a shoe helper to access.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're deeply sorry to read that your stay didn't reach your expectations. Our team is doing its best to offer you a nice and comfortable stay. We inform you that our car park, at the rate of 10 €, has a 26 parking spaces capacity and is suitable for compact cars only. For berlines and 4X4, we recommend our partner car park "Chevêne" at the rate of 8 € and located 3 minutes walking distance from the hotel. Hoping to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Good hotel."

3
14/06/2016

Good hotel close to city rooms are good and clean staff are very nice and helpfully and the food is great. Great selection for breakfast. Wifi can be very slow but over all a nice hotel great location................. .....................

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. We're really happy to read that you enjoyed your stay in our hotel. Your comment is the best reward for our teams and their work in order to give you the best service. In fact, we're walking distance from the old city and the lake, you don't need your car to reach Annecy's centre from our hotel. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Very bud room(suite junior)"

3
14/06/2016

The room was not for 4 adults.The linens for individual beds were small and put out of bed all time.Horrible mattresses. Bathroom not good,small,very poor cleaning products,not prepared for 4 persons. Very,very bud beds.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Guest, We're deeply sorry that your stay didn't reach your expectations. Our Junior Suites are made for 2 to 4 persons. We have 2 additional beds made as extra beds and it's professional beds made for your comfort. We totally renovated our bathrooms to make them more comfortable and functional but we couldn't make them bigger. Please receive our apologies for the disappointment, Hoping have your confidence back on your next stay, BEST WESTERN'S Hotel lnternational Team

"For the price I paid, I was very disappointed"

2
29/05/2016

I stayed here one night and was hoping to have a good night's sleep since I had been working hard the past week at another conference center with a bad bed and small room. For 140 euros, I was underwhelmed and should have picked a different hotel to stay at (although there aren't many good hotels in Annecy looking at TripAdvisor). I would not stay here again as the value is not worth it. Location: It is farther away from the downtown area than the other Best Western in Annecy (which also has one more star I think than this Best Western). It is a 15 minute walk to the downtown area and not much is around here. I did stop by the neighboring Arabic supermarket since I couldn't find an open restaurant here. If you are here as a tourist, I would stay closer to the downtown area where you will find more attractions and restaurants/bakeries. This hotel seemed to have a lot of tour buses stop here for the night. The young man who checked me in was pleasant and spoke English. The lady next to him was stern and not very nice when I asked her some questions. Restaurant: I was unable to eat here because they said the restaurant was full although most of the tables were empty. I guess they had a lot of late reservations. The menu is very limited though anyways. The hallways do smell musty given the old carpet as other reviewers have mentioned. Free Wifi is slow, but at least free. Room: You have to put your room key in the key holder to turn on the lights. The room was a decent size, bathroom small with a separate toilet room. The shower had good water pressure and was clean. The bed was too hard and felt cheap. The linens felt damp when I laid on them. The pillows were the cheap kind and too soft. My view was of the busy road so traffic noise was an issue at night while trying to sleep. I didn't expect a fridge given the hotel rating so there isn't one if you're expecting one, but there is the usual safety lockbox which I did use. One of my biggest issues is that there the AC was extremely loud because a panel was loose. I called down to the front desk to ask if someone could fix this or if I could change rooms. The answer was that the repairman had left and there was nothing he could do except to tell me to turn off the AC (thus making the room muggy all night). Minus points here as the noise was extremely loud and not the white noise that you can sleep through usually with ACs. Breakfast: Your usual middle of the road breakfast but with more choices than a Hampton Inn in the US. There were hardboiled and scrambled eggs, sausage, breads, cereal, fruit, 2 cold cuts, 2 cheeses, and yogurt. It was included in my hotel room price.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We're deeply sorry to read that you didn't enjoy your stay among us. In fact, we're 10 minutes walking from the old city and 15 minutes from the lake. Our team is available at the reception 24h/24 to help you and answer to your needs. We have taken all your remarks in account and will transmit it to our managers. All those things can be heard during your stay by our team and we can make a commercial gesture to try to minimize your disappointment. Hoping to have your confidence gain on a next stay, BEST WESTERN'S Hotel lnternational Team

"Average Accomodation"

3
28/05/2016

The rooms were nice, and inside free parking was available. Everything was clean and comfortable. We left too early to try the breakfast, but did eat dinner in the dining room and it was OK. The price was reasonable considering that Annecy can be expensive.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. We're working daily in order to make your stay as comfortable as we can; reading that you enjoyed our hotel and its services is the best reward. Our restaurant is certified "Maitre Restaurateur" which is a guarantee that we serve you fresh products. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Cheap and cheerful"

5
18/05/2016

Perfect hotel for visiting Annecy. Cheap and cheerful, basic and clean. About a 5 minute walk to the town. I'd recommend it and would stay again. Beautiful town. You have to hire bikes and cycle around the lake. It's amazing

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We thank you for your comment. We're really happy to read that you enjoyed your stay in our hotel. In fact, we are walking distance from the lake and the old city. Indeed, Annecy is a really beautiful city and our reception team is available 24h/24 to give the best adress for visiting and discovering it. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Road trip"

4
17/05/2016

Had a wonderful trip riding to annecy at the beginning of the month culminating in a four day stay at the best western annecy. This is a lovely clean hotel very friendly staff and great rooms with pretty good facilities including a great shower which was good after a hard days riding. Made full use of the jacuzzi and sauna although one wasn't working due to maintenance but that was no problem. The monsoon shower was awesome! Breakfast was great too! Just be aware that breakfast is extra at 10 euros a day and also the parking is extra at 40 euros for four days parking for 4 motorcycles which was unexpected at the time but not bad for 4 bikes. Also there is a tax to pay when checking out but that was only 4 euros. Overall a great stay with great amenities and lovely staff going again next year!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, Thank you very much for your comment. We're really happy to read that you enjoyed your stay in our hotel. Reading that you enjoyed our facilities is for our team the best reward for their work. Your comfort and satisfaction are our priorities. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Perfect hotel"

5
30/04/2016

The hotel was very good for its location... room was big and clean ... good breakfast... very helpful friendly stuff ... speaking english perfectly so it is good for non french people ... i really enjoyed all my time in this hotel ... near to halal food restuarants and beside it turkish supermarket for halal food for muslims

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you very much for your advice. We're really happy to read that you enjoyed your stay in our hotel. We try to offer you the best service and your comment is the best reward for ou teams and their work. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Nice personnel but..."

2
21/04/2016

...it's not the best Best Western I've been. I think they're renovating, but at the moment the balance quality/price is under my expectations: structure is old, room style and furnitures are really old, walls unpainted since a lot of time, elevators buttons working but broken. The very good aspect of the stay is the personnel, they're really gentle and professional and can provide a lot of good suggestions to enjoy the city. I did not tried the restaurant, but it was always full of persons: good sign.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, Thank you for giving us your advice. We're trying to improve our hotel and its services each year. Actually, we renovated this year our two elevators, our bathrooms, our WIFI system and some paintings of the hotel. We also added a new room at the SPA and 4 new jaccuzzis. Our reception team is available 24h/24 to help you and answer to your needs during your stay. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Smells terrible!!! "

2
09/04/2016

It really smells bad, hallways and elevator. The menu in the restaurant is only one dish, no ironing board and iron needs to be borrowed. Staff impolite when asking for late checkout. Meeting room is OK. Room 507 has a view of the train station and mountains at the very far back. I just walked 3 blocks to the train station so well located. You can take an easy walk to tourist area. Supermarket next to hotel. Internet works well. Bathroom is too small. Bed is big and comfortable.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, Thank you for your advice. We're deeply sorry for the smell in the hotel, we met technical issues, but it's solved now. In fact, we're walking distance from the train station and the touristic areas of Annecy. We're sorry that you didn't have the service you expected. Hoping to welcome you next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational

"Concrete block in a neglected area of the town"

2
31/03/2016

On arrival we were greeted by a smell of raw sewage, not a great start but there was maintenance going so perhaps there were attending to it. Next, our room - we were given a room that smelled of smoke, clearly not the hotel's fault but it's meant to be non-smoking and I know other hotels who issue fines and make people aware of non-smoking when they check in. Perhaps, culturally it's more accepted that people smoke in room designated as non-smoking. Either way, as non-smokers this was not great. They changed the room immediately which was good and I stress again, not the hotels fault for th bad habits of a previous occupant. The rest of the stay was average for a 3 star, nothing special nor did I expect anything special. Given the lovely town, I would have opted to stay a little more central for slightly more per night. We picked this hotel due to a conference recommendation. Annecy is a small town and this is in a neglected part of it though. The smell of sewage stayed throughout our stay and during day 3 of our stay, it even permeated into the hotel room. I can only describe it as either ammonia or sulphur. The bathroom was recently refurbished which was good, the rooms are still outdated but functional and clean. Woud I stay here again? Definitely no. I just think that the town and the centre has so much more to offer and for an extra EUR20 per night I would opt to stay somewhere else, more central. Best Western, sort out your smelly problem!

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, Please receive our apologies for the smell in the hotel. We met a hudge technical issue which the consequence was the smell; it's solved now. In fact some of our customers smoke in the rooms even if we're a non smoking hotel. We warn everybody that it's not allowed to smoke in the room.. We're really sorry and hope to have your confidence back on an other stay, Best Regards BEST WESTERN'S Hotel lnternational Team

"Disappointing: no reason s to choose this hotel"

2
28/03/2016

The room is so small. On my nightstand is it difficult to find the space for my watch and my phone. The room desperately need to be renovated. The bathroom was renovated recently. The bed is very uncomfortable and our double bed has two single mattresses pushed together. During the night you can hear noises from the pipes and a lamp turned on itself twice (then we unplugged it). The hotel is near the entrance of the highway. It is the only street of Annecy which I do not find charming. There are so many hotels in Annecy which I wonder why someone should stay here. I do not see any reason to.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, Thank you for your advice. We're deeply sorry that you didn't find what you expected in our hotel. We're trying to offer you the best service. We're located in a neighbourhood just by the highway and entrance and in fact, the architecture is not the same as in the old city. We hope to have your confidence back on a next stay, BEST WESTERN'S Hotel lnternational Team

"Reasonable"

4
17/03/2016

Nothing superlative about this hotel but nothing bad either. It's close-ish to the old town (5-10 minute walk depending on your level of hustle), the rooms are clean but nothing fancy, the parking is available but tight, the service was prompt and friendly, the price point was decent. Definitely a solid option for exploring Annecy for a day or two, but your hotel will fill more of a utilitarian role. Have fun...Annecy is a beautiful town.

"Nice hotel"

4
21/02/2016

Stayed here for a few days - the hotel is walking distance away from the TGV station and from the old town. The rooms were nice, but a little outdated. All rooms had wi-fi, which was fast and reliable. The food was also good.

"Convenient Location"

4
24/12/2015

Conveniently located just a few blocks from the main train station and shops, it is also just off of a motorway exit allowing for convenient and easy access. Abundant parking available, surprisingly friendly staff - it's now on our budget hotel list for our annual visit to Annecy for Christmas shopping!

"Mediocre"

2
15/12/2015

Hotel mediocre, i was staying there for 4 days (4-8 december). The heating system was not working:(:( and the only solution proposed was to install an electric heater in the room.... as they said there was no other available rooms...(no comment). the problem of the heating was confirmed also in other rooms... my advice is to run away from this hotel until the maintenance works are closed. bye

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're deeply sorry to read that you met issues with your heating. Our team gave you a solution to not be cold in your room. We need to change a main piece of our heating system, we'll do it soon. We'll welcome you with pleasure next time you'll come to Annecy, BEST WESTERN'S Hotel lnternational Team

"Nice Hotel"

4
21/10/2015

Good location - the hotel is 10 minutes walk from the old town. Cozy room with a very comfortable bed! Good bathroom that separate from the toilet and coffee / tea kit. Good free Wi-fi connection. Paid parking is near by, we arrived on a weekend so there was a free parking by the hotel. At the departure we got a bottle of water and some biscuits, which made a pleasant feeling. Good value for the money.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, Thank you very much for your comment. We're really happy to read your comment, it's the best reward for our team work. We're actually renovating most services of the hotel, you could come back by January 2016 to see the changes. We'll welcome you with pleasure next time you'll come to Annecy. BEST WESTERN'S Hotel lnternational Team

"If your a coach party ,,,, please avoid"

3
20/10/2015

We all learnt very quickly that coach parties are treated 2nd class our so call dining room. Was a Conference room no windows and away from the main restaurant...one evening we all got given cold tomato soup waiter said it was gapazio but it wasn't. There wasn't really a choice of continental breakfast one croissant was put on your plate no fresh fruit, no toaster, pre pack rubber cheese and ham.2 types of cereal past its sell by date.evening meals were such dire, lady in our group was a vegetarian all she was given all week was cheese omelette wasn't made with proper egg it was like rubber and burnt. She was crying out for some fresh veg or fruit but not helpful at all. Wifi near reception. TVs in room are a no no if your British .....location ok for town, I wouldn't recommend after dark.Also the bar was not always manned. ( they lost good custom) from our group. Overall coach party try another hotel pity amazing place and stunning lake

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Madam, Please receive the apologies of the staff for the issues you met. We're deeply sorry that you did'nt have the service you expected. Our reception team is available 24h/24 to answer you and to try to solve your problems. BEST WESTERN 'S Hotel lnternational Team

"Decent room, fair price, can't ask for more"

4
10/10/2015

Room was decent and reasonably priced. A short walk from Annecy station. Breakfast was nice. Not much to add really, shower was fine and we only stayed for the one night. Staff were really friendly and were happy to help with directions and maps etc

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. We are really happy to read it as it's the proof that our goal is reached: to satisfy our customers. Actually, we're renovating the hotel, come back by January 2016 to see the changes. We'll welcome you with pleasure on your next trip in Annecy, BEST WESTERN'S Hotel lnternational Team

"very clean, very friendly and quiet"

5
06/10/2015

We stayed here for five nights. The room had much space, was clean and the staff very friendly. The delicious breakfast tasted very good. There is a possibility to park the car in the garage. The price is fair. Tout était bien.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for giving us your advice. We're really happy to read your comment. We're working hard everyday to satisfy our customers and comment like yours is the best reward for this work. We'll welcome you with pleasure next time you'll come to Annecy. BEST WESTERN'S Hotel lnternational

"Average Hotel"

3
01/10/2015

Comfortable bed and a good location, the room was clean, but the buffet breakfast was average and overpriced. The staff are not really helpful in this hotel so If you do not expect quality and help it could be a good choice for only one night.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Customer, We are really sorry that our staff didn't offer you the service you expected. We propose you a breakfast composed of fresh and local products, it's a buffet, at the price of 10.50€/person. If this one doesn't suit you we also propose an Express breakfast compsed of a hot drink, a fresh juice and a pastry, which is 6€/person. We'll welcome you with pleasure next time you'll come to Annecy. BEST WESTERN'S Hotel lnternational team

"Never book with getaroom.com"

2
30/09/2015

Great hotel and good service, but worst service ever with getaroom.com. Never book a hotel from them. i booked a hotel with cancelation option, something getaroom.com couldn't help me with when i need it. great hotel, good service and perfect with parking facilities in the basement.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We thank you for your comment. We're happy to read that you enjoyed you stay in our hotel even if you met some issues with getaroom. Next time, you should book on our website wich is available in English. We'll welcome you with pleasure next tim you'll come to Annecy, BEST WESTERN'S Hotel lnternational team

"i have stayed in BW all over the world, i buy this brand, this is the worst BW experience"

1
27/09/2015

- in my original Junior Suite, the TV was all in french (so much for international), i dont stay in hotels for the TV but i dont like to 2nd guess the news at the end of day, this BW (US brand) had no CNN (did not think it possible). i complained, the technician said the TV was different in some rooms (so much for the TV station guide), after 2 nights i asked to be moved to JS room and yes this had french/english/german/italian/chinese etc. TV. - the toilet was very small and separate from the bathroom, like at air ports, instead of a hand luggage sizing template, they should have a box in the foyer, to test customer comfort to defecate in less than 1x1 M. there was a great deal of wasted space in the remaining suite, mostly dominated by 2 big steel chairs. -the underground garage is only suitable for compact cars, its pillars have been marked by numerous car impacts, on the 2nd parking occasion, our rental car was seriously damaged by a hit and run driver. the hotel had surveillance which was not working, good for the hotel, bad for paying guests victims of criminal damage. -on the final bill the 'local taxes' are described as 'Total Exempt' with the corresponding value added into the total ?? -some of the staff should be taught the difference between a smile and a grimacing laugh, it really 'winds you up' and gives the impression of dont give a damn

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Dear Sir, We're deeply sorry that you didn't have the service you expected. We're available 24h/24 to help you at the reception. We noticed all your remarks and transmitted it to the service concerned. BEST WESTERN'S Hotel lnternational Team

"Close to the old town with a secure car park"

4
10/09/2015

Just a short stroll from the old town and the lake and the only city hotel I could find with a car park. I read an earlier comment that the car park spaces were small but if your car is less than 2 metres high and you can drive there is no problem. We've stayed here a couple of times this year, the spotless rooms are small but have everything you need and this time we even had a view of the mountains - just. The town centre has dozens of restaurants to suite every taste and we haven't used the hotel restaurant but its there for anyone who doesn't want to leave the hotel. The staff are friendly and helpful and the hotel is excellent value for money, we'll stay again.

"Good Price, great staff, clean rooms and comforatable Beds"

4
01/09/2015

The hotel is located a bit away from the main city but you can walk in 10 minutes to the old city. The rooms are clean, the beds very comfortable, the morning breakfast buffet was very good, well worth the price. The parking at the hotel is limited and very narrow, but they gave us directions to the nearest parking garage and it was fine. 5 minute walk back to the hotel. The price is decent and the staff could not have been friendlier,English was no problem. We enjoyed it and would return. The WiFi was also free!!

"Awful customer service "

1
20/08/2015

This is an awful hotel with no consideration or effort made to accommodate any situation. We stayed 1 night with two children under 6 years old and were given a room with connecting rooms. In most hotels this is a room side by side with an interconnecting door - but not in this case. This hotel gave us rooms opposite each other at the end of a corridor. There is an external door that shuts these rooms off but the two rooms are no way connected as they have heavy fire doors which no 6 year old, let alone a 4 year old can open. When we asked reception to change us so we were in one room together they couldn't accommodate us. Instead they suggested we keep the heavy doors open.... This was a great solution and one we had suggested with doors stops. But the hotel didn't have these so 'ripped' up 4 pieces of cardboard and we were to make do with these!! Honestly I was gobsmacked!! We then gave the hotel 4 hours to sort the situation. Thinking customer service is pretty hot in hotels we were extremely disappointed with he best western staff. Yes, they had brought door stops (2 of them) but they hadn't tried them out. Within a minute the doors had closed on themselves. At this point it was gone 10pm and our boys were very tried and we needed to get them to bed. Luckily we had our own Aerobed (inflatable) and pillows. We rearranged one room to accommodate us all and whola we are now in as a family!! I have to say this is an ABSOLUTE disgrace and poor advertising from their description of an adjoining room. If I had known this was the case I would have never booked it in the first place. However the customer service was unbelievable- rude and loads of pathetic excuses. I will not be returning and will definitely not recommend this chain of hotels!!! By the way I have NEVER had the incline to write a review but this has been such an awful experience that I felt it had to be done and shared!!!

"Awful"

1
12/08/2015

My expierence there was so awful that I wouldn't recommend it to anyone. The room was so little that I couldn't open a door without blocking the "corridor", the WC wasn't working, the only plug I could see it was in the bathroom and it worked sometimes, the bed was extremely uncomfortable... I also need to say that the pictures shown are false in the sense that the rooms are considerably smaller than there. I hope to help someone not to go there.

ClassicsHotel, Service commercial at BEST WESTERN International Annecy, responded to this review
Dear sir, We are trying to offer you the best service and we didn't succeed with you. Please receive our apologies. The reception is available 24/24h to help you. BEST WESTERN Hotel International

"Avoid If A Member Of A Coach Party!"

2
06/08/2015

We very quickly learned that as a member of a coach party this hotel treats you as a second-class guest. Your meals have to be taken in a windowless room away from everyone else. Breakfast comprises a minimal choice of continental breakfast elements such as two cereals [one past its best for crispness], no fresh fruit, one pre-packed cheese [Emental], two cold meats and rationed to just one croissant each. Our three course evening meals were absolutely dire and irrespective of what each course consisted of it was inevitably served on stone cold plates.

ClassicsHotel, Service commercial at BEST WESTERN International Annecy, responded to this review
Dear sir, We have noticed all your remarks, they have been transmitted to the service wich is concerned. Please receive our apologies for the disappointment. As a group, you did'nt have as much choice as our individual customer but you have the same importance to us. Best regards. BEST WESTERN Hotel International

"Rather tired"

3
04/08/2015

A little disappointed with this property. The location is OK with approx 10 minute walk to the old town (15-20) to the lake itself. Our room was rather small (twin beds) and the bathroom was VERY small. No fridge/mini bar in the room which was disappointing. The staff were friendly enough but the bar was not aways manned. If driving - they have a car park but the spaces are extremely tight! I probably wouldn't stay again but it wasn't all bad. Annecy is an amazing place by the way! The lake is stunning (when the suns out).

ClassicsHotel, Service commercial at BEST WESTERN International Annecy, responded to this review
Dear customer, We thak you for your comment. Our reception is available 24/24h to help you. You can ask at the reservation to book a room with fridge if we have avaibility. BEST WESTERN'S Hotel International

"Good sized room, quiet location, clean"

4
02/08/2015

Stayed for 7 nights and had excellent sleep! 10/15 mins walk from the old town and lake. Room was a good size, especially for a city hotel - yes the toilet and bathroom are separate but that is not an issue. Room was very clean. Comfy beds and good air conditioning. Reception staff are friendly and helpful. Definite bonus was the tea/coffee tray and kettle in the room - the only thing was on a couple of days we had to ask at reception for extra coffee/milk as ours was not restocked. Our room had a small balcony which we were not expecting! Would definitely recommend. Cannot comment on parking as did not have a car. Very convenient for coach/bus/train stations. There was a safe and hairdryer in the room which were useful.

ClassicsHotel, Service commercial at BEST WESTERN International Annecy, responded to this review
Dear customer, We thank you for your comment. Our staff is pleased to read that your stay was a success, it's the best reward for our work. Reception is available 24h/24 to help you. We’ll welcome you with pleasure next time you’ll come to Annecy. BEST WESTERN’S Hotel International Team

"Very good location and good family room"

5
05/01/2015

Initially we were accommodated in a standard room, but the second days we changed the room into a "family room". The rom was fine, no noise, good temperature, good WiFi. Only a few suggestions: they could add a mini fridge for the family room (it would be useful), as well as a little microwave oven. We parked over the bridge, 600 m far, and we walked to the center without any problems

Nathalie H, Responsable réception at BEST WESTERN International Annecy, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

"I recommand"

4
22/08/2014

Comfortable room enough large for a small stay. Air conditionning is running very well. At the desk all the employees are happy to help you in any cases. Good restaurant but the hotel is closed to the old downtown so in 15 minutes you will have the surprise to walk along the small river of the city and to seat in a small restaurant to eat a typical meal of the region like a "fondue".

"je conseille"

4
18/06/2014

Hôtel bien situé à quelques centaines de mètres de la vieille ville. Perfect service and information from the employees. Very good food if you are tired and do not to go in the down tiown at some hundreds meters. Enough large room, some with balcony.

Nathalie H, Responsable commercial at BEST WESTERN International Annecy, responded to this review
Cher Monsieur, Nous vous remercions pour votre commentaire. Nous sommes sincèrement ravis de lire que votre séjour au sein de notre établissement a été réussi. Nous travaillons chaque jour à apporter le meilleur service possible à nos clients. Au plaisir de vous accueillir une nouvelle fois. L'équipe du Best western Hotel International