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Vorteilscode

Best Western Plus Hotel Fiesta Inn, San Antonio

4.5/5  - basé sur 344 notations.
13535 W Interstate 10, 78249-2282, San Antonio, United States - Karte ansehen
Best Western Plus Fiesta Inn - Außenansicht Das Best Western Plus Fiesta Inn ist ideal in San Antonio Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

In diesem Hotel in San Antonio, günstig gelegen In der Nähe von Six Flags® Fiesta Texas, erwarten Sie viele Abenteuer und ein unvergesslicher Urlaub. Das Hotel liegt rund 20 Minuten entfernt von SeaWorld® und in der Nähe des Einkaufszentrums „La Cantera“ – beste Voraussetzungen für denkwürdige Ferien mit viel Spaß für die ganze Familie. Ein komplettes Frühstück ist im Zimmerpreis enthalten, sodass Sie jeden Morgen mit einer köstlichen heißen Mahlzeit beginnen können, mit beliebten Optionen wie Butterwaffeln, süßem Gebäck und saisonalem Obst. Endlose Mengen an Arabica-Kaffee sowie Joghurt, Müsli und Cornflakes runden die wichtigste Mahlzeit des Tages ab. Unser Hotel in San Antonio liegt weniger als 2,5 km von UTSA entfernt, und auch Militärangehörige sind bei uns stets willkommen. Gäste genießen unsere Zimmer mit Flachbildfernseher sowie kostenlosem drahtlosem Internet, ganz gleich, ob Sie einen längeren Aufenthalt oder einen Geschäftstermin planen oder aus militärischen Gründen reisen. Militärangehörigen, die auf der Basis „Lackland AFB“ stationiert sind, bieten wir jeden Komfort von daheim. Teilnehmer des „Rock & Roll Marathon“ können ihr Training in unserem Swimmingpool (im Freien) fortsetzen oder sich einfach nach den Festlichkeiten in der Sonne entspannen. „Fiesta Week“ zieht ebenfalls viele Besucher an, und unser Hotel in San Antonio empfängt gern Gruppen und bietet Blockbuchungen für noch mehr Komfort. Ganz gleich, ob Sie ein Geschäftstermin bei USAA oder Camp Bullis oder eines der zahlreichen Lokalevents in diesen Teil des „Lonestar State“ bringen, unsere Südstaaten-Gastlichkeit sucht ihresgleichen. Mitarbeiter von KCI und anderer lokaler Unternehmen schätzen vor allem unser gemütliches Ambiente, zum Beispiel luxuriöse Betten und kühle,geräumige Zimmer für perfekte Entspannung. Reservieren Sie Ihr ruhiges und komfortables Zimmer im Best Western Plus Fiesta Inn in bester Lage!

Best Western Plus

Hotel Fiesta Inn

LABEL_ITINERAIRE

LABEL_DEPART:

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Vorteile des Hotels

  • Freibad
    Freibad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 344 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
214
Sehr gut
90
Befriedigend
21
Mangelhaft
8
Ungenügend
11
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
8
Alleinreisende Alleinreisende
15
Familie Familie
188
Geschäftlich Geschäftlich
24
Geschäfts-<br>reisende Geschäfts-
reisende
43
Geschäftsleute Geschäftsleute
28
Geschäftsreisende Geschäftsreisende
32
Paare Paare
56
Reisen mit Freunden Reisen mit Freunden
22
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Not cleaned"

2
06/11/2018

Our room was not cleaned. The only things were done was that the beds were set, dirty towels were not around, but we only had a set of clean towel left on the rack. When we went to the front desk to complain about it, we were told no one could do it until the next morning, so we got the new sets of towels and pillowcases, new sets of towels and a box of tissue paper, and then we had to change them on our own. We were totally disappointed!

"Business Trip"

3
05/11/2018

Man helping me with reservation was curt when making my reservation by phone directly to the hotel the day before. Otherwise the stay was good. The young lady that assisted me with check in/out was very helpful.

"Our favorite hotel in SA!"

5
15/10/2018

This is a great hotel with an equally awesome staff! Easy to get to, and it's so close to six flags!!! We stay here every single time we come to San Antonio to visit the park and we are never disappointed!

"Near Six Flags"

5
08/10/2018

Very pleased with our stay. So close to Six Flags Fiesta Texas, our main reason for visiting San Antonio. We will definitely stay here again in the near future. We also saw the Alamo during big our visit to S.A.

"Fabulous Hotel. Great Staff. "

5
26/09/2018

This is a beautiful property. Well maintained. The rooms and property are very clean. The staff is extremely friendly and helpful. They treat you like family. We used their meeting space for an event and we were extremely pleased. The room we stayed in was a 2 room suite. It came equipped with a microwave and fridge. The room had 3 queen beds. True queen beds. And they are super comfortable. The bathroom is big and the tub comes with the automatic shampoo, conditioner and body wash dispenser. The hotel is close to many restaurants and both popular shopping centers and Fiesta Texas is 5 minutes away. We cannot wait to return.

"Pageant Trip"

5
24/09/2018

We had a small pageant to attend in SA and it was held in their ballroom. The staff was great. Super clean rooms. Great pool area! Breakfast bar was good as well. Very peaceful and quite despite being located off of I10. You could barely hear the noise!

"4 day family visit"

5
19/08/2018

I found this hotel online and on the lower price end but with good ratings. I took a risk and I am very happy I did. This place was truely amazing, very clean and awesome staff. The beds were pretty comfortable, more comfortable then some other pricey hotels. The breakfast was good, about what I would expect for this type of hotel but truely better then others I have been to. What truely makes this place is the staff. From the cleaning staff which did an outstanding job maintain the rooms to the general manager Nayna and assistant manager Heli. Both this ladies were super friendly and truely treated us like family, including my messy 5year old. Will definitely recommend this place to anyone on a budget and needing a friendly place to stay. 5 stars are just not enough.

"??????Not what was on picture!!!"

3
14/08/2018

Pictures of place looked great. But not the same in person. Was very disappointed because most best westerns I have stayed in are very nice and clean. This one was well below expectation. Very disappointed!!!

"Last-minute reservation"

5
13/08/2018

Last-minute reservation I had a room reserved another hotel once I got there they said they gave my room away after I had confirmed we But be coming back this evening for that room. I had a reservation so I didn't think nothing of it. Yet we come to the hotel to be told they no longer had a room and that I was the fourth person they would turn away I asked what to do next he said sorry can't help you. Exhausted! My family and I waiting in the truck looking for a room called Hotels.com who were able to find this best Western for us which I think them highly. As soon as I reserve with best Western they contacted me within less than two minutes making me feel at home already and safe. The manager tells me just want to confirm your coming. I said I'm not sure where I'm at but I'm trying to make my way toward you . I asked him what is the room ready he said it's waiting for you. As soon as I got there my exhaustion on my face was showing he was the best I could ever ask for. He checked us in so quick he said get some rest and come have breakfast in the morning met his wife in the morning she's just like him awesome! Breakfast was delicious by the way . I recommend this place to anyone it is awesome it is clean very very comfortable and management is the best you could ask for. They took really good care of us God bless them.

"Awesome stay!"

5
09/08/2018

Stayed 2 nights and had a wonderful time. Staff is amazing and always helpful. Pool has shaded and sun and also outside seating area. Room large and very clean. Heli is a fabulous hostess. Will stay again!

"Better than you'd expect by the price!!!"

5
05/08/2018

Very clean! Friendly staff. Breakfast was great with a good selection of hot and cold foods. Pool was great-my kids swam for hours. I honestly wasn't expecting much from the price but they completely exceeded my expectations!

"Family reunion"

5
17/07/2018

So glad to have chosen this motel. Staff was very nice and helpful especially Heli Bhagat the assistant general manager. We showed up earlier than the normal check in time and she still made proper accommodations to get us into our rooms. The entire time staff was very friendly. Beds are very comfortable so that was a plus since my husband has back problems he was able to sleep comfortable. The breakfast was great, the 3 days we where there they had different choice of food. It was hot and good. I will highly recommend this place to all my friends and family and will be staying here again on my next visit.

"Great surprise!"

5
25/06/2018

My sister and I landed in San Antonio late night, to travel to see relatives about an hour away. I looked at many hotels on our way out of the city, to avoid morning traffic. I finally chose this hotel based on the reviews and the price. I was extremely happy with the decision. It's definitely an older motel style, but every inch has been redone. The exterior was beautiful and the interior decor was very up-to-date. It was very clean and the beds were SO comfortable. Very happy with our choice.

"Best Western Plus Fiesta Inn"

5
25/06/2018

Employees are Great ! Rooms are clean , grounds are well kept ,pool is very clean and very refreshing ! Breakfast is wonderful , we spent four days here and i will be coming back next summer or hopefully before then ,Can't wait !!!

"Great hotel and Great People"

5
23/05/2018

I was travelling with a group of students. We chose this hotel because of its proximity to Six Flags. There was a problem with the school's credit card. The staff were kind and thoughtful and calmed me down. I was so grateful! Plus I could make a breakfast burrito!!

"Nice Nights Stay"

5
15/05/2018

What a GEM!! We were very pleased with this TripAdvisor find! The motel isn't new but it is really well taken care of, beds were comfortable and CLEAN! It is located very conveniently to Fiesta Texas. You will not be disappointed??

"Perfect for Six Flags trip."

5
30/04/2018

Reasonable prices but you still have a nice place to stay. The staff is extremely helpful. Heli Bhagat at the front desk is super nice and does everything that she can to help. The breakfast is good, the rooms are clean the price is good and the location is excellent for a vacation to Six Flags. There was some maintenance being done on the pool on our last day but I see that as a positive. The weather was such that we could not have gone swimming anyway and they waited until after the weekend (and the good weather was gone) before they did so. I like to see a hotel that is willing to spend the money for upkeep. If you are looking for fancy then this may not be for you, but if you are looking for friendly, clean, economical and a home style feeling, give them a shot. You will not be disappointed.

"Great Hotel "

5
02/04/2018

My family enjoyed our stay! Good breakfast, nice clean comfortable rooms! When back in San Antonio we will book again! The staff is friendly and fast. Before we could get back from breakfast the bed was already made and trash taken out!

"Satisfied Customer"

5
01/04/2018

Very welcoming staff. Management (Heli), has a smile that says 'Glad you're visiting us'. Very helpful. Conversational, didn't try to hurry you along. Spoke of possible activities to get involved with while in San Antonio.

"Really Nice, great Experience "

5
16/03/2018

We really enjoyed our stay at this hotel, we booked a suite it was clean it was homey feeling. The people here, management really take pride in keeping this hotel nice and clean. We have absolutely no issues we rested well and a hot breakfast was really good. We highly recommended. We will definitely be staying here again.

"Perfect Stay for Our Family Vacation"

5
15/03/2018

This is a motel style building, that is very well maintained. All of the rooms have external windows facing the parking lot and doors that face the beautifully landscaped pool area. Everything in the rooms worked, and it was clean. They had a great continental breakfast. The food was delicious. For example, they had two waffle makers, with whipped cream topping and sprinkles, fruit topping, and syrup. The coffee was not watered down. The motel was quiet and family friendly, despite the spring break crowds in the city. All of the staff were quite professional. The manager, Heli Bhagat, was always friendly and available. When the breakfast area started to get crowded due to spring break, they opened the adjoining conference room for guests to eat. We will stay here again!

"Can't Wait To Go Back!"

5
13/03/2018

The manager, Heli Bhagat, is one of the nicest young people my wife and I have met in many years of travel. This is an older motel, but in great shape. The old style, large pool is beautifully landscaped. Very reasonable rates. Great breakfast!

"Clean motel "

4
12/03/2018

Good motel. Rooms have doors that are outside and surround pool, which would be fun in the summer. Nice location near Six Flags. Very clean rooms, etc. Good breakfast. Good service. Parking near rooms.

"Best option "

5
06/03/2018

Everything was perfect, we really enjoyed our stay there the price is fair and its close to San antonio's touristic spots. I will definetly go back any time. The personal who works there is very nice and attentive.

"We keep coming back! "

5
26/02/2018

My wife and I have stayed there several times over the past year. We have really got to know Heli, who is the manager of the hotel. She is super friendly and always ready to assist! Everything about the hotel has been very consistent, from the cleanliness of the rooms to the free breakfast in the morning. We've used the washer and dryer, ice machine, pool—zero problems. We even were able to buy toothpaste and snacks at the front desk.

"Great stay"

5
24/02/2018

My Brother and I shared a room. It was clean and nice. Great Breakfast. Special thanks to the young lady behind the front desk for her kindness and concern. I would gladly stay again when I am in the San Antonio area

"Decent stay"

4
17/02/2018

As stated in another review, the "f" named best westerns were the least memorable on my trip. I had an overall decent stay for the money, but things weren't great. The fan was really noisy and I like to keep it on constant to sleep, but had to turn this one off. The beds were the least comfortable of all my stays this roadtrip. Breakfast was okay, but missing a few items that were kind of expected. Tortillas for your burrito for one. The internet was awesome though. Fast and reliable.

"Problems"

3
08/02/2018

Had a problem with a toilet changed rooms had a Jacuzzi bathtub and it did not work.. when I told the clerk about the toilet not working they asked me did I need a plunger so I can plant it out. The rooms were clean.

"Clean, spacious but WiFi was awful"

4
19/01/2018

The room I got was very clean, had a nice size bathroom and the King bed and pillows were comfy. However, being a business man, I relied on WiFi and it wasn't available although the front desk gave me a password. The free breakfast was OK and checking in and out was easy.

"Superior Customer Care"

5
07/01/2018

Thank you for your help! And the service is wonderful the rooms are clean. Best hotel in San Antonio Texas! I highly recommend this hote next time your in San Antonio! :) The manager went out of her way to accommodate what I need and the front desk was very helpful and nice!

"Great stay"

5
04/01/2018

Simply wonderful family run hotel with that homey feel. Clean, comfortable, helpful staff, and fantastic multi option breakfast. Extremely large double queen room with all the amanities. GREAT VALUE. WE WILL BE BACK!!

"Pleasant surprise"

5
03/01/2018

This is a nice quiet hotel. We were attending our granddaughters wedding in the area. The room was clean and the bed was comfortable. There were plenty of nice towels to use during our stay. The only problem we had was the ice machine was broken and we were told there was no ice in the entire hotel. Seems arrangements should have been made to provide ice.

"Great Staff"

5
22/12/2017

The staff is always very helpful and nice, complaints. The beds are comfortable and everything feels clean. It worked perfectly for our family because UTSA campus is very close to the hotel and so is Six Flags Fiesta Texas.

"Clean property, caring staff"

5
18/12/2017

I have visited this property twice, both in connection with sinus surgery at a nearby doctor. I chose this property for my post-op rest because it is SO quiet, clean and well maintained. And the staff is genuinely a kind group of people. Convenient parking, as well.

"Great hotel"

5
13/11/2017

Wonderful staff, very clean, nice set up, perfect for kids. The breakfast was very good. We definitely recommend this hotel and will stay here again. Also the location is perfect, close to everything.

"Exceptional"

5
09/11/2017

Needed to check in early to dress for a wedding. The management was very considerate and let me check in early. They were very cordial. The room was already cool when we got there didn't have that normal wait time for the air condition. It was easy to locate and is close to restaurants.

"Fun"

5
07/11/2017

Had a great time and can't wait to go back for a wonderful time. The service at the hotel was great they clean my room everyday. With that said I have to say that I have to say that i have new towels every day. Breakfast was great can't complain. The service was off the chain great.

"Pleasant stay at a recommended establishment"

5
04/11/2017

My wife and I stayed one night at this hotel while on a cross country road trip. Heli Bhagat, the assistant general manager, was present upon our check-in at 9:00 PM as well as at breakfast and when we checked-out at 9:00 AM. Each time we had contact with her she asked if all was well and if we needed anything. She made us feel like welcome guests.

"Online reservations FAILED"

4
31/10/2017

Online reservations through Otel.com was a VERY BIG and costly disappointment. the Otel.com site recorded my reservation for the wrong dates; consequently the hotel did not have any record of my reservation in their system for my arrival/departure dates. BW did not honor the online pricing, but did give me a reasonable price, but Otel.com charged me for the additional dates in their data base; which I did not, could not use!!!

"First Time to Stay at Best Western Plus Fiesta Inn"

5
31/10/2017

Searched for a hotel close to the home of a cousin and was glad to see that this hotel was still in business. I have driven past this hotel for 37 years on Interstate 10 West. Found it to be well maintained on the exterior and the interior. Had a comfortable and restful night. Every encounter with staff was friendly and helpful. I had requested downstairs rooms when I called the hotel directly for reservations. The request was honored, and the person at check-in gave us adjacent rooms that were close to the parking lot. Price for a Friday night was reasonable with a good breakfast included.

"EXCELLENT STAY"

5
25/10/2017

The Property was excellent the staff accommodating and pleasant to work with the fitness room was well kept and equipment was all working properly. whenever I am in town i will be staying at this location .

"Great overall experience"

5
24/10/2017

The staff were very professional. Rooms were clean and very comfortable. The decor in room was nicely done. I will definitely be using this hotel in the future and will recommend it to my family and friends.

"Good value"

4
23/10/2017

Wasn't sure what to expect based on some of the reviews I read before booking a 3 night stay here. It was my experience that the only negative I had was with the internet service in the room. At one point, the in room internet service failed, so I went to the lobby and used the hotel guest computer to make some future Best Western reservations. Not a big deal for a leisure traveler such as myself, but a business traveler would find it bothersome, probably. All else was very good. The staff was excellent, room clean, plenty of hot water, sink and shower drains worked as designed, hot and cold breakfast items were fine, breakfast area clean and continuously attended and the courtyard was an added pleasure. It was also convenient to have guest laundry machines. The property, while being close to the Interstate exit, also has the positive of being close to the public transportation park-and-ride stop. From there, express buses will whisk you downtown for a sum of $2.75 for an all day pass good on any of the VIA bus routes. Compared to the ripoff that is San Antonio public parking, the bus proved to be a clean, efficient and relaxing alternative to the hassle and expense of using a parking lot downtown. I would definitely stay at this property again and have no reservation to suggesting that you do the same.

"October 16, 2017"

4
16/10/2017

The hotel is easily accessible to the freeway. Rooms are clean and hotel staff very courteous and helpful. My wife and I have stayed exclusively at Best Western Hotels over that past two years of travel and have found them all to be very clean, safe. And without exception the hotel employees very friendly and courteous. I will continue to use Best Western Hotels.

"EXCELLENT PERSONNEL"

4
16/10/2017

Wonderful personnel. Room was clean, and beautifully decorated. I felt safe and the hotel had plenty of lighting. Did not have any problems with noise. Will definitely return. Plenty of restaurants in the area. Ordered food in,

"Wonderful"

5
15/10/2017

Room was very nice and outside was beautiful. The staff were so very friendly. It's been a long time since I have had such a wonderful stay away from home on business. The location was close to restaurants and easy to get where I need to be daily.

"Perfect stay overnight"

4
13/10/2017

Nice little hotel in hectic San Antonio. Check in quick and courteous. The room was clean, reasonably sized and beds comfortable. The pool was clean and inviting. However this day was cold for a change and No swimming. The breakfast was the usual fare and hot and clean. Plenty of seating available. Staff helpful with directions and information that we asked. Overall nice stay. Wouldnt hestiate to stay again.

"This is the second time we stayed !!!!!"

5
09/10/2017

We had a wonderful experience. Everything worked as expected. As a past travel agent, I can tell you that I can rate the hotel as awesome!!!!! The staff was very friendly and you really feel like at home.

"A very comfortable, clean and very quiet hotel to stay in."

5
28/09/2017

I have stayed at this hotel several times and have always enjoyed the stay. Even though it is right off the express way, the rooms are always so quiet. I have always found the quality, cleanliness and comfort to be great. Easy access to the downtown area and nearby theme parks. The staff is always so pleasant and helpful.

"Really nice hotel. Clean, comfortable and convenient."

5
13/09/2017

We stayed here for three nights in August. The room was large, clean and comfortable with a great working air conditioner (a necessity in San Antonio in August). Beds were great and the hotel was very quiet despite being close to Interstate 10. The breakfast was good, with plenty of provisions and choices. They supplied USA Today. We will definitely keep this one in mind for next trip to San Antonio to visit grandchildren.

"Excellent motel in northwest San Antonio"

5
02/09/2017

Excellent service, friendly staff and clean rooms. Convenient location to theme parks and access to medical center and downtown San Antonio. Close to many restaurants and stores and nearby upscale shopping.

"Needs remodeling"

2
08/08/2017

Hotel is one of the older ones even from the outside you can tell. Room needs better décor and bathroom needs major update. Whirlpool in the bathroom was a sore eye to see and to get in & out of it without falling.

"Hotel Stay"

5
07/08/2017

Me and my family found this hotel to be very relaxing,clean and very good price. The full breakfast was a great experience and my family was overall satisfied. I would recommend this hotel if you plan to visit Fiesta Texas like we did.

"Excellent place to stay near Fiesta Texas"

5
29/07/2017

Our stay at the Best Western Plus Fiesta Inn was excellent. It is a great location in north San Antonio near Fiesta Texas, shopping, and several restaurants. Access to I-10 and 1604 are excellent. The manager did an excellent job keeping the hotel in good shape and making everything work as expected.

"Gorgeous pool garden"

4
16/07/2017

Pool area is very nice and serene. They have amusement park tickets that you can purchase instead of the gate. Easy access to interstate 10. Many restaurants nearby. 5 minutes from Six Flags basically 2 exits from ut.

"Family Vacation"

5
11/07/2017

Really enjoyed our stay here! The rooms are large, spacious and very clean, the courtyard is landscaped beautifully and well kept, and the staff was excellent! The hotel also offered a good breakfast, discounted tickets to attractions, laundry and work out rooms! I'd like to give a special thanks to Ateet and Heli for their hospitality! Would definately stay here again!!

"Reserved, Registered, did not Stay"

4
09/07/2017

Made a reservations through Best Western over a month ago because it looked like the rooms entry doors were inside the hotel. After I registered and went to the room, I discovered that each room's entry door is outside. I do not consider that design safe and opted not to stay there. I went back to the office to return the key cards and see if I could get a refund. The person on duty did give me a refund without a lot of trouble. We went to another hotel that did have better security with inside entry.

"Great room, location, and breakfast"

5
03/07/2017

The room was very spacious and clean and had a fridge and microwave. I loved the pool in the center courtyard. All rooms have a view of the courtyard and pool. The breakfast had a lot of options including hot foods such as waffles, eggs, potatoes, and sausage.

"Best Western review"

5
03/07/2017

We had a pleasant time staying at this hotel. It's not very fancy but it is adequate for the price and breakfast is also provided. It is near to grocery stores, shopping malls, restaurants, and the UTSA as well.

"Great price, great value"

5
29/06/2017

We stayed at this hotel for 7 nights, and the hotel was reasonably priced and close to the many attractions we were visiting. They accommodated us by giving us a room on the first floor, near the lobby (my husband is disabled). Breakfast was fine, although the same every day.

"Nice budget hotel"

4
23/06/2017

Not the newest of properties but room had some fresh paint and art. Easy drive to Six Flags. Clean pool. Poor wifi reception in room but hotel said they had someone coming out. Hot breakfast was good and varied over my stay. Surprisingly quiet given its location on I10. Staff was nice. Would stay here again.

"Wonderful"

5
22/06/2017

I found this hotel about three years ago, I will not stay anywhere else when I am in San Antonio. The assistant general manager Heli is outstanding, she is the friendliest most professional hotel employee I have ever encountered. The hotel is very clean and has been recently remodeled. It is also in a great location!

"Very dissatisfied"

1
17/06/2017

The room had a very bad smell, the air conditioner felt like a swamp cooler and fan did not work, sheets were stained, was infested with roaches, and that is just the inside of the rooms. Not to mention the disgusting pool. Was not happy at all and will never stay here again. If I am going to pay that much for a hotel, I expect a lot better quality then what this hotel had to offer.

bwfiestainn, General Manager at Best Western Plus Fiesta Inn, responded to this review
Dear adlinar2017, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 210-696-2400.

"Heli is AMAZING!"

5
16/06/2017

My business trip was stressful enough but it was much easier with the help of Heli Bhagat. She was welling to walk me through the process and give me a great price for even better rooms. Very clean and accommodating to all of the needs my group had for the stay. My company will be using the hotel again and again. Thank you so much!

"This is it! in north San Antonio"

4
08/06/2017

Really a nice and surprisingly quiet place although right on the freeway. The clean and pleasant room looked onto the pool area and was tranquilizing. The breakfast spread is enticing ans should cover every appetite.

"Quality Hotel"

4
28/05/2017

Being very tired after long day traveling, it was really nice to be greeted by very friendly and happy staff. The lobby is absolutely beautiful and very comfortable for just relaxing and reading. The room was very comfortable and spacious. The 2 queen size beds were so nice and having the 5 pillows on each one was a plus! Decent size pool with a really nice view. The breakfast was served with a variety of hot and cold food items to choose from including fruit. Very convenient location with a 7 minute drive to Six Flags Fiesta Texas amusement park! It is also really close to a number of restaurants and fast food places. I would highly recommend!

"Excellent for our high school band trip"

5
13/05/2017

Highly recommend this hotel!! Super close to Six Flag's Fiesta Texas and several restaurants great for our group of teenagers. Great morning breakfast with wonderful service. Centrally located pool ringed by rooms made for super easy supervision of our kiddos. Clean rooms with competitive prices.

"Must visit"

5
07/05/2017

No corners cut at this location. Very professional and courteous staff, excellent room, average breakfast. Most enjoyable stay! Heli, the manager, could not have been more pleasant! I don't comment often but felt this location deserved a shout out and a 5 star rating from a very pleased guest. Thanks for your awesome efforts!

"Very nice"

5
06/05/2017

We found the Best Western Fiesta Inn to be comfortable and fair in price. Hotel gave great directions to find our way to the nearby city. We visited the Alamo, saw a I Max movie about the Alamo. Visited the River Walk, rod the double decker bus.

"Older hotel , but nice.."

5
03/05/2017

Very close to the RIM shopping area.. you can take back roads to get to it , so you don't have to get on the I-10 traffic. Lots to go do in this area..shopping, eating , movies. We were a little worried when we first pulled up, but great staff ..its older and been remodeled so nice rooms. The pool had lots of leaves in it, but it is surrounded by trees in the courtyard. The rooms are all outside but they all face the courtyard which feels safer too. Would stay here again!!!

"Easter Weekend "

5
23/04/2017

I love this place like I said before. That's the only place I stay when we go to six flags. GM she goes out of her way to make you feel like you at home. The pool area away clean and the court yard. Breakfast always hot and clean rooms. We going back in Memorial weekend

"San Antonio 2017"

4
20/04/2017

This is a lovely family orientated hotel. The pool was clean and of reasonable size. The staff were extremely helpful and accommodating. The breakfast was reasonable, room sizes big and overall this was good value for money. The location was excellent both for downtown (20 mins) and for SeaWorld and Six Flags. There were plenty of local restaurants and shopping malls near by.

"Recently renovated, nice big rooms"

4
18/03/2017

This is a motel style property, and it is a bit dated, but the rooms have recently been renovated and are nice and big. Our double room featured queen beds, which is a real plus for me. The staff was very friendly and helpful. The breakfast offering was fairly standard, but I really liked that they opened up the adjacent conference room for breakfast overflow. There is nothing worse than an over crowded breakfast area with no table available to sit at. It was convenient to Six Flags. We would stay here again.

"I'll stay there again."

5
16/03/2017

Staff was great, very friendly and helpful. Breakfast was very good and more to chose from then I expected for a free breakfast. Pool is beautiful. Beds and pillows were comfortable. This is where we will stay next time!

"Spectacular"

5
12/03/2017

Everything was perfect about the hotel. It was clean. The showers were awesome. The pool was nice maybe needs to be warmed up a little more. I still got in though. The morning manager was respectful and the night person that checked me in. The location is great. I was able to experience all of San Antonio from that one spot. The beds were comfortable and the work out room was good. The internet was good. The breakfast was delicious and set up nice. The coffee was good. If I was missing anything they had it there. The price was affordable especially worth it.

"Great Place and Staff!!!"

5
10/03/2017

Having stayed at this location many times in the past several years, I would consider it the very best. Clean, recently renovated property and very friendly and helpful staff. Only problem is I couldn't find anything wrong. Nothing is perfect, but this is very close!!

"Wonderful Place"

5
10/03/2017

Clean Rooms and when Checking in Ateet was so nice and helpful, a big Thank You Ateet!! This hotel is in a great location from the UTSA College and that is what we needed. and again Thank you... :) !!!

"Our vacation"

5
28/11/2016

Great customer service managers made us feel like we were at home. Went out of their way to provide and meet all needs promptly. Provided all local info regarding entertainment and resturants nearby. Made us fresh coffee whenever we requested it!

"Not a fan"

3
27/11/2016

I feel like I need to preface my review by saying I am not a picky person and I'm pretty easy to please. I say this because I read the reviews of this place before we stayed and I was expecting something decent, clean and comfortable....I purchased a 2 night stay as a Groupon deal over the thanksgiving break and was not happy with this place. First off, I don't see why it is a best western PLUS, it was pretty old and not very clean compared to most places I've stayed. It was musty in the room and the deal breaker was that there were roaches! As soon as I saw that roach crawl across the nightstand next to me the first night in the room I was completely disgusted and ready to get out of there. As I was packing up our things another roach was crawling on the bed skirt where my husband was sitting. He went to the front desk to see about getting our money back so we could stay somewhere else but since we purchased through Groupon we were SOL... So we were offered the room next door, which made no difference to me because if this room has roaches the one directly next door is going to also. He then offered us another room in the opposite building. Fine, we took it just for piece of mind, maaaybe that one is roach free but probably not. So we get to the second room and we didn't see any roaches but I did sleep with the lights on the first night. Next, the beds are not very comfortable. I read all these reviews about comfortable beds and I feel like maybe people are reviewing the wrong hotel. Our bed was hard and the pillows were flat, I woke up so sore several times throughout the night. The ac option in the room was either freezing cold or you could turn it off and the room would get humid and musty. The first night was so cold we decided not to turn it on the second night and it was hard for me to sleep since I was hot. My daughter refuses to sleep with a blanket so I didn't want her to freeze again. And finally, we didn't need an alarm clock because the people in the room above us woke us up both mornings, it sounded like they were just running laps in their room. This lasted till about 8 am, then when we'd get back to the room about 7/8 at night we'd hear it till about 10 pm. Not sure if there was a kid up there running around or if the people were just going crazy up there but it was very loud. So to sum it up just go stay somewhere else. Spend a few extra bucks to stay in a comfortable hotel instead of a dingy motel. Roaches are unacceptable!

"Reasonable $ for a good stopover"

4
27/11/2016

Rooms were large and spacious. Front desk was prompt. Bed comforts was ok, little firm though. Rooms surrounded a garden type area which added to the beauty. We will definitely stay here again on our next trip through San Antonio. Rate was reasonable & hot breakfast was fine.

"Good Value for traveling on a budget"

4
26/11/2016

We stayed here Thanksgiving week. The staff was friendly and accommodating. The complimentary breakfast was good for starting your day. Our 1st disappointment was arriving to find a room on 2nd floor set aside for us. We have problems with stairs. No elevators here. They were able to get us a 1st floor room. Room was small, but clean. Housekeeping did a pretty good job, however on Thanksgiving day, they were (understandably) short-handed and let crew leave, for home, before we left for the day. We were able to get fresh towels, etc... from front desk on our return.

"ACCEPTABLE"

4
16/11/2016

over all the clerk could have made it an very forgetful stay but owell; maybe by being a little more courteous, offering a water or something but owell. maybe she/he was a trainee or had no public relations experience. maybe next time thank you

"Recent accommodation experience"

3
31/10/2016

Stayed at this hotel during a recent stay in San Antonio. Chose this hotel due to its convenient location and price for business purposes. Cannot believe the regular rate is as high as is published. Obviously taking advantage of the proximity to a nearby amusement park offering convenience, this was not the intent of my stay. Hence, paying for convenience was not high on my priority list.

"Best Place to stay for Fiesta Texas"

5
25/10/2016

This is the second time that we have stayed here while going to Fiesta Texas. It is a great location for a Northwest San Antonio visit. It is close to Fiesta Texas, Bass Pro, La Cantera Mall, Chuy's, and so many more shopping a dining places. The hotel has the best service, employees, breakfast, and location. The rooms are comfortable and everything works. And the hotel is an excellent value.

bwfiestainn, Assistant General Manager at BEST WESTERN PLUS Fiesta Inn, responded to this review
Hello Terry W, Thank you for reviewing our hotel. I am glad to hear that we are able to make your stay enjoyable. We look forward to your return. Thank you, Heli

"close to six flags"

5
24/10/2016

This hotel was great for our family of 4. We had a bedroom for the kids with 2 big beds and its own tv. The breakfast was great and the staff were all very friendly and accommodating. I asked for a late check out - no problem. We have season passes for six flags and will stay here every time. This is a really good property. I never do reviews but this place warranted one.

"review of Best Western Plus Fiesta Inn San Antonio Texas"

4
18/10/2016

property was well taking care of, felt safe, rooms where very nice I would not hesitate to go back and stay again. be prepared to drive in traffic so allow for more time to get to places. places to see six flags- river walk down town San Antonio, Alamo Sea World was overated

"Fiesta Texas Best Western"

5
17/10/2016

Heli Bhagat was extremely friendly and helpful. Great proximity to Fiesta Texas. 5 minute drive. Breakfast was hot and really good and had the area staffed for any additional needs. Very comfortable beds!

"Great Place to Stay"

4
10/10/2016

Our rooms were clean and well maintained. The staff worked very hard to get tickets for Sea World for us at the same discounted rate that we had found online. The pool was clean but the hot tub did not work. A word of advice: Don't tell them that it is ok to not take the trash out on one day because they won't take it out for the rest of your stay. I would have given five stars if they had taken the trash out every day. :)

"Remembering a dear friend"

5
05/10/2016

The hotel staff were outstanding. The young man who checked us in went out of his way to accommodate our needs. The Asst. manager (Heli) was extremely helpful throughout our stay. The room was clean and the hotel pool was wonderful.

"Very warming welcoming and feel very safe here. Im a mother and my daughter n law is with me and we are very happy here."

5
28/09/2016

The best service I have ever had Thank You Melody. The room and the surrounding area is awesome. I have had a rough trip from Sw Fla until we got here. We feel really safe here and it is close to a lot of shops and food. We will be coming back when we travel this way again for sure again Thank you Melody at the BW Fiesta

"Good hotel, friendly staff"

5
24/09/2016

We enjoyed our stay at the Fiesta Inn and also received a free upgrade to a mini suite to make up for paying the room twice since a hotel reservation organization went bankrupt. So thank you Fiesta Inn. It's a nice place with a pool in the middle and plenty of parking space. The room was comfortable and clean and we had a good sleep. The hotel is right next to the I-10 so it's easy to find. The staff made us feel really welcome and we will definitely stay here when we're back in the San Antonio area!

"Great cost place. Very Mammoth Lakes. "

5
14/09/2016

Great place, excellent room, nice breakfast. Clean bathroom. Everything works. Lady at the reception and people in the restaurant are very friendly and helpful. Everybody is relaxed and happy. Parking is nice. If you lose your card key, they charge you $1 - this is supposed to push you to save environment. Very mountain Californian place. Very Mammoth Lakes.

"Good hotel for travellers"

5
12/09/2016

Hotel is right off I-10 yet is remarkably quiet for being so close to a major freeway. No noise issues in my room. Rooms are clean & well-appointed. Great breakfast served mornings. Nice swimming pool.

"Best service"

5
08/09/2016

I have been visiting this hotel for some time and I am always happy with their service.I have also recommended this hotel for my brothers and they have enjoyed the sercvice they have recieved from the hotel.When ever I visited San Antonio I am sure to stay in this Best Westren Plus Fiesta inn.I will always tell my friend to use the Hotel.THe breakfast is great,the rooms are clean and health.The service is fantastic.the rooms are clean and comfortable

"Best Western is the best"

5
07/09/2016

We only stay in Best Western Hotels. Their beds are so comfortable and for the price it's worth it. We would not stay at any other hotel and we have never encounter any problems. Some are better than others but all in all they are the best.

"Labor Day with family "

5
06/09/2016

We went back to our little nest from home like I said the mangers are great breakfast and clean rooms the pool aways clean I just booked my room for Halloween can't wait to go back to the hotel and six flags

"Great place to stay"

5
05/09/2016

Great place to stay with the family. Breakfast was good. The hotel was full and they still managed to keep the breakfast bar fully stocked. Heli was very kind and helpful. 2 waffle makers to keep the lines down. Larger pool than most hotels.

"Good value for your money"

4
02/09/2016

Quick check in, they respect your wishes about the location of the room. The room was spacious, with a comfy bed. Bathroom and sink were more than ok. Swimming pool and area were fine. Breakfast was more than ok, but some things could be refilled quicklier. Tables in the breakfast area were not always clean.

"Great stay"

5
26/08/2016

This hotel is very clean inside and out, hospitality is great, check in/ out time was very fast. You need more people like Heli working for you. She did a great job attending us. Pool was very clean, we enjoyed the stay. We will be staying here again in the next 2 weeks during labor day weekend.

"Perfect"

5
29/07/2016

Best Western San Antonio was a great including the staff, the rooms were clean and all necessary item stocked and pool area very clean would highly recommend this location to others and we would certainly be back again when in San Antonio.

"Close to Six Flags Free breakfast"

4
28/07/2016

The hotel was fine. the only problem they front desk had no toiletry items and when housekeeping came around we did not receive a new bundle of towls. So I had to go down & get then towls. Other than that small mishap it was great.

"Fiesta San Antonio"

5
25/07/2016

My family and I stayed at this location during our vacation. The proximity to theme parks was a major plus and made our travels very easy. The staff was awesome and we look forward to staying here in the future. Wish we could of stayed longer.

"Fiesta Texas Vacation"

5
14/07/2016

We went to San Antonio's Fiesta Texas to take advantage of our season passes. The Best Western Plus Fiesta Inn was close and convenient to Fiesta Texas and Top Golf. Several good restaurants are also close. The location was close to Hwy 1604, as well as, being on I-10. The hotel was clean, updated, very comfortable, with a nice pool. The breakfasts were great. And best of all, the staff was excellent, taking care of everything, quickly and efficiently with a cheerful attitude. I will definitely stay there again the next time we go to Fiesta Texas.

"PLEASANTLY NICE and GREAT STAFF"

4
14/07/2016

I'm not sure If I put down a review on this particular hotel. We stayed here during my son's AF Tech Graduation in April last year. The room was nice and clean and the staff was so nice especially when our luggage were left behind by the airline and offered to deliver to us arriving at almost midnite in SA. The night shift staff called us while we were at Walmart that our luggage was delivered. Bottom line, our stay was comfortable and would like to stay at that same hotel should we go back to San Antonio.

"Great stay"

5
14/07/2016

Stayed here while visiting San Antonio. Had a great time. Great location for fiesta Texas. But we also went to downtown San Antonio as well. GM Heli was great to deal with. I'll be staying again when I Go back to visit. The amenities and rooms were both great!

"Excellent customer service!!"

5
12/07/2016

It started before we'd even booked our room. Heli was very patient and answered all of my questions regarding the rooms, the location, and how to get the best prices for theme park tickets. The prices we got were better than any other discounts I'd looked at (Coke can discount, teacher discount) When we got there, Melodie was a hostess extraordinaire. She was never too busy to give us pool towels or answer questions, and even saved three little abandoned newborn kittens that were left by the side of the pool!! She is a real credit to the property, and made us feel welcomed and appreciated throughout our whole stay. Her professionalism, sense of humor, patience, and pleasant smile were the epitome of what I look for from hotel staff. Plus, she likes Volbeat!! Awesome!! The morning staff was equally as impressive, as the lady maintaining the yummy breakfast made sure that everything was well-stocked and ready to serve. The food was a perfect starter to the day, with eggs, meats, and a tortilla / biscuit to go along with fresh fruit and various cereals and yogurts. The Texas-shaped waffle maker was very popular with my kids. The lady and gentleman (didn't catch their names) were just as accommodating to us in the mornings. They helped us set up our tickets for the theme parks and took their time with me to answer my questions. I would definitely recommend this hotel based on its pricing, its location (just off I-10), and the extremely welcoming staff. Also, the pool is perfect for kids and the air conditioning in the room is heavenly after a long day out in the hot, humid San Antonio weather.

"Great breakfast; comfortable; nice staff"

4
11/07/2016

The staff members at this hotel were very friendly and helpful. The hotel is ideally situated near Fiesta, Texas and easy to get to after a long day at the park. The decor is a little dated but the room and property were comfortable and safe. The room was great value for the money and the breakfast was exceptional with waffles, sausage, eggs, pastries, and juices. There was some initial confusion over which room to place us in, but the hotel manager immediately and politely resolved the issue. Very kid-friendly property. We'll be back!

"Fiesta Texas Family Trip!"

4
11/07/2016

Great geographical location in reference to the park! We stayed in the double queen suite, and got a roll away bed. Price was average, but convenience was great! The breakfast was decent. Customer service was lacking the few times we needed it, but nothing too serious. They didn't have disposable toothbrushes. Luck!

"Great Hotel"

5
29/06/2016

transferred to this hotel from a horrible hotel--the Marriott Farifield on Santa Rosa--the reception person--Heli--was sooo nice--upgraded us so we could have a room on the first floor. Room really clean and bed amazing! Definitely would stop here again! If comfort is your priority--we're in our sixties--than this is the place to stay

"Great daily breakfast"

4
26/06/2016

We stayed here for four nights while visiting friends in the area. The hotel is in the process of being rennovated. The room was spacious and clean. Coffee was always availabe in the lobby as well as water. Beautiful outdoor pool. Friendly, helpful staff.

"great location"

5
20/06/2016

This hotel is conveniently located close to Six Flags and La Cantera. It is very easy to get to. The hotel is older but very nice and cleen. The air conditioning works great. The assistant manager Heli is wonderful, she will go way out of her way to make sure you have a great stay.

"It's great to feel appreciated! "

5
18/06/2016

Heli and her staff at the Fiesta Inn are the most generous and hospitable staff I've encountered at a hotel of this quality. From the great group rate to the wonderful welcome gift, my group had an awesome time. The staff went out of their way to make sure we were satisfied on every level. I highly recommend this property to anyone looking for a high quality, affordable, place in San Antonio.

"Clean and well-kept, but safety not so much"

2
11/06/2016

The front desk staff were nice and helpful. We needed extra towels and a cot; both were delivered promptly and courteously. The property was clean and well-kept. The rooms were neat and clean. The decor and linens were what you would expect when it comes to this level of an hotel. The 2 specific negatives for the room were: bathtub needed to be unclogged as it was slow to drain, and the window covering had a single curtain with no privacy shade, so when you pull back the curtain your room is exposed to the parking lot. The swimming pool was large and right in the middle of the complex making it easy to access from any room. It was also clean and well-lit and my kids had fun swimming in it for 2 of the evenings we stayed there. The complex was open to the parking lot which provided for easy access to and from your car to your room, but also made for an unsafe environment as anyone on foot or in a vehicle could come in off the freeway and have access to the pool area and rooms. I am not sure of the clientele. While observing some of the activity in the parking lot and around the pool area, it appeared that there were people who were there visiting other people for short periods of time. The way this complex is accessed provides for such unsavory activity. To summarize our stay, I am shocked that this property was classified as a "Plus" property with 4 1/2 stars on this site. While it was clean and neat, it is not a safe property for families, or women traveling alone.

"Have wonder time"

5
09/06/2016

I love this location, I am in town to see my brother who study in UTSA. This hotel just right off the road. But I also hate this location, cos it's right off the highway, every time I go out I need to go miles to make a u-turn to go back to hotel. Hotel staffs is friendly and warm welcome. I would choose this loction next time to visit my brother.

"Not bad, a few things could have been better."

3
06/06/2016

NOTE: I am autistic and more sensitive to physical stimulation. The room had a strong odor of air freshener, the AC was VERY loud and didn't work at first (good thing I know a few things). The TV remote is one of those disposable units that are supposed to be sanitary, but they are flimsy and the buttons didn't work well (and I think it was already used since it had cheeto stains). Also the decor was "Grandma's House". The TV channel listings in the room were wrong, and getting back to the digital listings on the TV was a pain. But, if your looking for a room to sleep in it was clean. The bed was comfortable and the pillows were soft. I was on a business trip so I was more concerned about the bed than the TV. The breakfast was edible and the coffee was good.

"Nice but not exceptional"

4
01/06/2016

The room was clean and comfortable, but having to get a separate key to access workout facility is a bummer. Further, the WiFi was slow and kept bumping us off the internet. The TV was nice but the remote did not allow you to access all of the channels available on the TV guide. Further the guide did not match the guide printed in the room.

"Best western plus fiesta"

5
30/05/2016

I always stay in best western hotel but this one is best the assistant manager went out of her way to make sure everyone was happy every time I went to get coffee or pool towels she was there and nice to talk to for now on I'm staying at that hotel every time we visit San Antonio it's close to all the parks we went to rooms and outside are very clean

"Outstanding Plus"

5
30/05/2016

On arrival we were greeted with the upmost kindness. A special THANK YOU goes to Heli as she went out of her way to make sure our reserved rooms were available when we arrived. We had the best experience at Best Western Plus in San Antonio. We were greeted with pleasant and polite employees; our room was relaxing and refreshing with an at-home ambiance. We enjoyed the hearty breakfast and the calming setting of the facility.

"Best motel I have ever stayed at"

5
27/05/2016

Enjoyed the four night we spent at this motel. For every request we made it was taken care of immediately. The staff was very helpful and friendly.The location was very good and convenient. We enjoyed having breakfast every morning.

"Gorgeous Courtyard"

4
21/05/2016

The courtyard was beautiful when we first arrived, beds were comfortable. We always book Best Western and were not disappointed in the most part. Breakfast was good. Hostess Melodie was fabulous: informative, helpful, eager to meet our every need. Downsides: no in-room fridge, workout equipment in poor repair.

"Very Happy"

4
15/05/2016

Had a room that was updated which was very nice to have a clean room with everything working. The breakfast selection was satisfying and the staff was very helpful. I enjoyed my visit, and the price was great. Would stay here again.

"Best Western Plus Fiesta Inn"

5
13/04/2016

Excellent hotel, beds were comfortable, room spotless, nice pool, and beautiful courtyard. The courtyard was the perfect place for morning coffee. The Assistant General Manager Heli Bhagat and all the staff were always smiling and helpful. The breakfast was good. We stayed 2 nights and really were sorry to leave. We would definitely stay here if ever in the area again.

"great value"

4
04/04/2016

great beds were upgraded to two bed suite at no charge . nice pool breakfast was above average. Can not find as comfortable bed and as clean a room for less that 100 . Will be better in the future as they were upgrading while we were there.

"jewmar's relaxing stay"

5
03/04/2016

very good place to stay staff was very helpful and nice. They have a clean facility and very comfortable beds. Restaurants are close movies theaters, golf complex and six flags is near I would definitely stay here again

"Best Western Fiesta Inn"

5
28/03/2016

Excellent hotel and close to numerous local attractions. Heli Bhagat does a wonderful job and goes out of her way to make sure you have a pleasant stay. We have stayed here several times and will definitely come back again.

"If you need sleep and a comfortable bed dont stay here"

1
18/03/2016

Worst Best Western I have ever stayed in. It is no where near a Best Western Plus. Noise, people gathering in court sitting outside their doors. Not safe for a single women traveling alone. Hair on the commode, no fridge in room and front desk does not give a flip. Breakfast is crowded and poor quality.

"Spring break"

5
12/03/2016

Service was friendly and on the spot. Room was spacious and clean. Beds and pillows really comfy. Breakfast was good and replenished with warm food regularly. Not a fan of outdoor entrances, but I would def stay again, especially for the reasonable price and great location.

"Well maintained and affordable"

4
09/03/2016

Stayed here for the weekend, spacious rooms, clean and well maintained. Helpful staff, great breakfast included in your stay. Fairly quiet considering its next to the freeway. Lovely grounds and pool area.

"BW PLUS Fiesta INN, San Antonio, TX"

5
27/02/2016

this was a great visit and the staff was friendly, kind, cheerful, helpful and made our stay wonderful the double room suite we got was so relaxing and the courtyard was peaceful looking forward on staying here again

"Great service"

4
23/02/2016

Well I came into San Antonio in January and they were happy to have me. The staff were so helpful all through while I stayed there briefly and went to school (UTSA) from there. The price was very fair and I got a student discount, bed and breakfast was awesome, My only disappointment was the gym was not working when I came in, but I did enjoy my stay.

"Customer service leaves a lot to be desired."

1
10/02/2016

I stayed there for 5 days. Overall the room was good and the stay was comfortable. We consistently had problems with staff though. Maid was rude. We were in a hurry when we went to check out and neglected to get our itemised receipt. It has now been 45 days since our stay and I still don't have a receipt. They refuse to give me one and each time I request it the reason is different. At present I am filing a complaint with the BBB in San Antonio and starting a process with the state government of Texas that resolves consumer complaints.

"Outsanding"

5
07/02/2016

We love the experience and we strongly recommend it. The staff, the room and the breakfast where all excellent.!!!! Everything worked fine and we are very satisfied. It was very clean, and we are planning to stay again once we come back to San Antonio. We strongly recommend it and surely you will have a wonderful experience !!!!!!

"January 2016"

3
19/01/2016

Hotel was not as clean as prior times we stayed there. Disappointed in the breakfast bar. Hotel was under reconstruction - this is fine but we had expected a nicer place than we found it. Hopefully this will change to a better experience next time.

"consistently consistent best western inns"

5
15/01/2016

Always satisfied with the levels of cleanliness, breakfast selections (included) and helpful and courteous and professional staff and free wi-fi, refrigerator, and microwave in all rooms. Rates are both competitive and provide value.

"Great Trip"

5
14/01/2016

The staff continue to exceed expectations. They are friendly, helpful, and efficient. I have stayed at several other motels in San Antonio but will always stay at the Fiesta Inn from now on. I was treated like family.

"Best Western Plus Fiesta Inn Wonderfully Mauntained"

5
08/01/2016

I've stayed at hotels from very low price to the highest priced properties, and take meticulous notes about my stays and about the employees who I've encountered along the way. Mostly forgetting about the stays that are just average but clearly remembering when I encounter special people or special moments. I always remember names and I always do surveys that are sent to me detailing each and every second whether it be ok, good,great,or Excellent. Best Western is high on the list of best properties for several reasons and even though each property is usually individually owned and operated, they generally all set very high standards and most usually are successful in achieving the goals they set and hire great individuals to work at their properties. Best Western Plus Fiesta Inn is a wonderful example of this consistent high quality hotel chain. The Employees are always working as hard as possible ive noticed and the Management has done an amazing job at making sure that the property is beautifully maintained, rooms are perfectly cleaned, lobby area is always clean. I highly recommend choosing this property if you are in the San Antonio area. Very centrally located, excellent breakfast, excellent wifi, pleasant caring staff. Nayna the General Manager is one of the hardest working managers that I have ever encountered, and i have not had one negative aspect my entire stay.

"Above and Beyond Staff! Great Accommodations & Breakfast Was Terrific!"

5
04/01/2016

My wife and I could not be more pleased with both our accommodations and the excellent staff. We arrived at our destination way earlier than expected, but due to the rain we had nowhere to go (we had planned to do some walking, maybe go to a park). A friend from San Antonio met with us and the gracious hotel staff, including Nayna, allowed us to visit in the lobby without hesitation, even though we wouldn't check in until early evening. I wish I could remember the other lady's name who was also soooo nice! Not only did we get a very clean room, but breakfast the next morning was mmmmmmm delicious! I always appreciate such warm hospitality, especially when the weather outside is chilly!

"This hotel was OK but not great."

3
28/12/2015

This Best Western was not as nice as others that I have stayed in. There was lobby construction that was unfinished and made the hotel look bad. The sheets and towels in the room were very clean smelling and I liked that. The room smelled good every time we walked in.

"Excellent Hotel and Amazing Staff"

5
06/12/2015

I can't speak highly enough about this hotel and staff. The first night that I was there, the wifi stopped working and they went above and beyond to get it working again. I moved rooms 3 times because we weren't sure what the problem was (access point, router, etc.) They ended up calling the Time Warner cable people out to fix everything. I got to know the staff and they were very concerned that I was happy and being well taken care of. Haley (who not just works there but is one of the nicest people I have met in San Antonio!) even called me personally to check on me one morning as I was supposed to check out but decided to extend my stay and stay there a few days longer. Also, the rooms have been updated with new beds, linens, tv's, large refrigerators and microwaves. The rooms are super clean and well maintained. If I come back to San Antonio, I will absolutely choose the Best Western Plus Fiesta again.

"The Fiesta has Outstanding Features"

5
03/12/2015

We enjoyed our stay at the Fiesta. It had great character and was very clean and nice. The employees are outstanding and the entire property was super clean, and provided many amenities for the guests of the hotel.

"All OK except TV and Internet"

3
30/11/2015

Check in easy. People were nice. Door lock worked easily and well, every time. Room was fine. The TV would only get channels that were whole numbers without the dash as following diget. No -1,-2,-3. The channel guide on channel 1 showed the channels with all the dashes, but no way I could find to select them on the TV. A/C heat unit worked properly. The internet would connect and get one small quick burst, then get painfully slow or stop altogether. Breakfast was good. Smoke and scrambled eggs. There was other stuff including waffles.

"Decent roadside hotel"

4
28/11/2015

This is one of those drive up hotels without an elevator but with two stories. The rooms open onto the pool courtyard away from the parking lot. The rooms were quiet and there is a coin laundry on premises. There is a breakfast area with eggs, sausage and waffles along with average pastries and coffee. Kids like the food but I drank coffee and had one sausage.

"Great staff and well maintained, clean rooms/building."

4
22/11/2015

Chose this place because it was close to UTSA, where I was working, It didn't disappoint and I recommend it. The staff is very helpful, rooms and building are nice and clean, and it's close to restaurants/grocery stores, public transit, and the airport.

"Very good place staff is every home like "

5
19/11/2015

Ive been hear for nearly a month an I can say this is the best hotel ive stayed at. Good food in the morning coffee qt night for 3rd shift workers and if you mess up keys like I do they fix them happily. Nice pool. Well kept if I come to tx again it will be hear

"Clean, excellent service and friendly staff!!!"

5
22/10/2015

Best western plus fiesta inn is GREAT! This hotel is AMAZING for d price. It has a GORGEOUS courtyard that is easily accessible from every room. Rooms are big and super clean. I HIGHLY recommend this place. It it minutes away from Fiesta Texas and also a variety of restaurants. -Ernesto Garcia Jr

"A+++ clean"

4
20/10/2015

We stayed from Oct16 thru Oct18....the room was perfect from the nice clean scent to the décor. Then I sat on the bed....Wow..... really comfortable. I was so pleased. The grounds with the pool where clean and nice to view. However, to keep it real, the air conditioner I found to be too loud for me. I turned it off at night. The night was cool outside, so it was still cool in the room. FYI....I find most hotel air conditioners noisy anyway. I think a mini refridge would make an extra plus for this property. I would stay here again in the fall, spring or winter ( because of hotel, air conditioner noise I like to travel in other seasons than summer) ......really a clean, with friendly staff, comfortable stay.....

"Excellent"

5
20/10/2015

For a business trip, this place is perfect. The retro looking courtyard is beautiful and so 60's I just wanted to look at it for hours. If it had been warmer I would have sat by the pool all day cause it just gorgeous. The staff is amazing, BOTH day and night, which is difficult to find. Place is small with easy in and out of it. Love that it's not the " shoe box with windows" design that most hotels have. The fact that you don't have to walk through the lobby to get into your room and your room door opens to the outside is perfect for me! Plan to come back for sure!

"visit a Best Western in San Antonio"

3
19/10/2015

our family stay at your hotel was not satisfied, the bed too hard, did not sleep well . The wi-fi was too weak could not log in with our tablets , The breakfast not up to par eggs were not scrambled, they were in shapes of flat pancakes and they did not taste like eggs, more like pancakes. . The bed sheets were not changed overnight

"This place is the best."

5
23/09/2015

This place is the best. Staff here are the best anywhere. This is the only place I will stay when I visit. Read only the Excellent ratings. What is said is so true. Like this - This is a quite hotel - The employees are friendly and professional. The room was a nice size and very clean. The housekeeping staff seem to be very thorough in their cleaning. The fitness room had everything that I needed and the pool area was in a courtyard setting which reminded me of an oasis.. and this The employees were outstanding and had a great sense of humor like Anue and Hailey they made our stay more comfortable. The hotel room was very clean and closer to tourist locations and a well kept pool which unlike other hotels was extremely clean. Plus the breakfast was delightful especially that it had fruits like apples and banana

"BW Fiesta Inn / San Antonio Tx"

5
08/09/2015

This is a quite hotel - The employees are friendly and professional. The room was a nice size and very clean. The housekeeping staff seem to be very thorough in their cleaning. The fitness room had everything that I needed and the pool area was in a courtyard setting which reminded me of an oasis..

"Business trip"

5
01/09/2015

i travel to San Antonio on business two days a week. The staff at the BW are always courteous and helpful. Hailey has always been very helpful. The rooms are alway clean and fresh. The hotel location is convenient to where I work.

"Third trip to San Antonio"

5
20/08/2015

The employees were outstanding and had a great sense of humor like Anue and Hailey they made our stay more comfortable. The hotel room was very clean and closer to tourist locations and a well kept pool which unlike other hotels was extremely clean. Plus the breakfast was delightful especially that it had fruits like apples and bananas.So I did have a great stay!

"Best western plus fiesta inn"

5
19/08/2015

Once again a perfect stay! I am a Very satisfied customer. I Would highly recommend this place .the staff are great people ,very friendly.we always feel at home here.it has nice comfortable rooms ??.the pool area is very clean as well as the surrounding of the building.one look of it and you know your going to have a clean comfortable room as well. It is located near fiesta Texas, and sea world.