SureStay Plus by Best Western Montrose

Wonky a/c, hard to keep it running, no luggage rack in room, no elevator, two of three shower bottles empty. Dirty shower curtain.

We were extremely disappointed in this Best Western. It needs updating. The bed was very uncomfortable, the air conditioner didn't work, There were bugs in the bath tub and sink. The room needed painting. The cost was high.

Wearing my scrubs from work, I arrive to check in around 830 PM. Im 65 years old. The medical company I work for made the reservation. When I handed over my driver's license, I was informed I could not check in. Because, I live 100 miles away, I am considered a local. "We don't rent to locals." I replied, "I have to work in the AM! I live 100 miles away!" The lady replied, "I could lose my job, if I let you stay." I said, "My company made the reservation!" Luckily another coworker was there from Denver. I called her and asked her to bring her license to the desk. The ice machine is broken. I couldn't even fill my travel cup. The front desk was very kind. What a stupid rule, especially when the front desk can't make decisions about the guest. I obviously wasn't there to have an illicit party or affair. The Company I work for was planning on booking 2 rooms 48 times for medical professionals. They lost our business.

I will try to be nice. Booked a one night stay here even after reading some of the reviews. The girl at front desk was nice and got me checked in. Told me there was a 50.00 dollar hold on my card for if we partied to much. We bought our luggage in and asked where the elevator was. WE DON'T HAVE ONE. I'm old and had to lug my stuff up the dangerous stairs. Room was clean and stocked lightly with bath items. Smoke alarm is detached from ceiling and missing. Bath fan was broken, heat lamp was a regular light bulb and there was a flood light bulb in the regular light hole. Went for breakfast and it was poor poor poor. Eggs looked dangerous and breads and everything else was not stocked or poor selection of what was there. I would not stay again because of the poor shape of the hotel. But I must say it was clean!

Don't waste your time coming to this hotel. Most of the employees didn't know what was going on. There is no where on their website that they don't have an elevator, as they were going to put us on the 2nd floor as my husband walks with a cane. We had to wait a half hour so they could clean the room and it wasn't done correctly. Breakfast was not up to par as they had no milk for cereal and not kept up

The good: Young man at front desk check in was extremely hard working, efficient, and definitely deserves a raise! (I hope he gets it!) I wish I knew his name to say thank you. He made a great first impression. Room was clean. Clean sheets, towels. Everything worked well: heater, tv, mini frig, coffee maker. Hot shower! Beds comfy, room quiet. Area felt safe, secure, Hot breakfast was great! Also hotel is across street from Mexican restaurant. The bad: The hotel is 2-story, but only has stairs in the lobby (NO ELEVATOR) The bathroom sink area has no counter, shelf or anything for cosmetics, etc. All in all it was a good stay.

The first room we were given was never serviced from the night before, so the front desk clerk gave us another room. The sheets had stains on them right between the fold back of the blankets and the pillows. I am sure they were laundered but it still wasn't a good look as we checked out all the bedding to make sure there were no more surprises. The TV kept telling us to "check source" but that button didn't work so no TV for the evening. Desk chair was broken and no hot water in the shower. When we asked for the manager the next morning, she "wasn't in yet" and could not get a printed receipt as they were having internet problems. When my husband got a survey, he gave the hotel a bad rating and was asked if he would like a phone call. He said yes. We stayed June 18th - June 19th and today is July 11th. Still waiting for a phone call. We were on a 6-week road trip and spent a lot of money on hotels. Sure Stay Hotels will never be considered.

I have generally had good experiences with Best Western but not at this one. The WiFi never worked, either in our room or in the breakfast room, and I was counting on it for a work meeting. I tried to call the front desk but the phone didn't work. These days, reliable WiFi is expected as much as the water and heat working. In our first room, the bathroom light bulbs were burned out, so we got a different room. Breakfast was running out and unlike other Best Westerns where I have stayed, no employee was keeping an eye on this. Staff were friendly and the price wasn't too high but there are many other chain hotels nearby I would consider next time.

1 star as the mattress was reasonably comfortable and checkin person was friendly. People stay at Best Western for the predictable and consistent experience of a chain motel. Typically the rooms are comfortable, quiet, and clean. This is the worst one I've ever seen! Broken window, bathtub faucet broken. Old bottle of baby shampoo on the floor in the bathroom. No bedspread or comforter. Only a thin blanket and sheet. You can hear every word of people talking in the hallway or outside the building. People in the neighboring room said their toilet was clogged when they checked in. At breakfast, we went at 7:35 and there was one serving of eggs and potatoes left. No meat. No juice. Only 1/2 inch of milk in the pitcher. Only fruit was a couple of apples. No employees in sight. This place is terrible!!

This needs updated! It is very tired in almost every way. Shower curtain dirty, no body soap, shampoo or conditioner in containers in the shower. Felt like the tub was going to crack any minute when taking a shower. Had to go to front desk to get a hair dryer. Not enough blankets. Side doors and front door to back building not secure whatsoever. Pool was dirty. Awful property.

If any other hotel is available, choose that. Waited 45 minutes at desk to check in because nobody was working. Hot tub not working, water temperature fluctuates in the shower, just not a good experience. We ended up camping the other two nights we were in the area and that was awesome.

Worst experience ever staying in a hotel . First review I have ever left. Maybe I can prevent someone else from making same mistake I did. Michael the manager was made because I used app to book room and was very open about it. Girl at front desk was nice. Guest partied all night. Urine and other all over toilet. Wires hanging out of ceiling fan . AC didn't work