SureStay by Best Western Manchester

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations and regret the maintenance issues you encountered during your visit. We are very sorry to hear about the condition of your guest room, including the cracked sink, the bathroom door that would not fully open, and the shower curtain that allowed water to spill onto the floor. These are not the standards we strive to provide, and we understand how frustrating and inconvenient these issues must have been, especially after arriving late at night when all you wanted was a comfortable place to rest. We also regret that your concerns left you feeling disappointed enough to share a negative review. Every guest deserves accommodations that are clean, functional, and well-maintained, and we apologize that your experience fell short of those expectations. Your comments have been shared with our management and maintenance teams for review. Feedback like yours is invaluable in helping us identify areas that require immediate attention and ensuring that necessary repairs are completed to improve the experience for future guests. Thank you again for taking the time to provide your honest feedback. We sincerely regret that we did not deliver the comfortable and enjoyable stay you deserved, and we appreciate the opportunity to learn from your experience as we continue working to improve our property and guest experience.

Hi profhaley, Thank you for taking the time to share your experience! We're delighted to hear that you had a great stay and that your room was both comfortable and quiet. It's wonderful to know that our front desk team made a positive impression with their polite and professional service. We strive to provide a seamless and enjoyable experience for all our guests, and your kind words are very encouraging. We're thrilled that everything went smoothly during your stay and truly appreciate your feedback. We look forward to welcoming you back for another comfortable visit in the future!

Hi LSuellenH, Thank you for sharing your honest feedback. I'm truly sorry to hear that your stay did not meet your expectations and that you experienced issues with cleanliness—this is certainly not the level of quality we strive to provide our guests. Please know that we take concerns like yours very seriously. We are addressing this situation by conducting a thorough inspection and taking necessary steps to prevent future occurrences, including working closely with our pest control service. Your experience highlights the importance of our ongoing commitment to improvements, and your feedback serves as a reminder to us to keep raising the bar. We are actively working on updates and maintenance across our property to provide a safe, clean, and comfortable environment for all guests. Thank you again for helping us to identify where we can enhance our service.

Dear L5369KOtomh, Thank you for sharing your detailed feedback about your recent stay. We appreciate your understanding and patience as we work on upgrading our property. I'm glad to hear that our staff was helpful and accommodating during your stay. Your comments about the breakfast setup are appreciated, and we'll consider how we can improve the in-room coffee experience for our guests. I apologize for the inconvenience you experienced with the lack of television service and the unstable Wi-Fi connection. We are working on upgrading our services to ensure a more reliable and enjoyable experience for our guests. Your observations regarding room cleanliness and maintenance are important to us. I apologize for the oversight in the room's upkeep, including the loose shower fixtures and the missing nuts on the toilet. Rest assured, we are addressing these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. The water pressure issue you encountered is also something we will investigate further to avoid such problems in the future. Additionally, we will ensure that our in-room coffee supplies are adequately stocked for the convenience of our guests. Thank you for your understanding and for bringing these issues to our attention. We hope to provide you with a significantly improved experience on your next visit.

Dear christytl9931CV, Thank you for sharing your feedback with us. I sincerely apologize for the issues you encountered during your stay. We aim to provide a comfortable and enjoyable experience, and it's clear we fell short in several areas during your visit. I understand the frustration regarding the lack of cable and the condition of your room. Your comments about the breakfast options and safety concerns with the shelf are also noted, and we will address these issues with our team to ensure improvements are made. We value your input and are committed to enhancing our guests' experiences. We hope you will consider giving us another chance in the future.

Dear G710GKjaned, Thank you for taking the time to share your experience. I sincerely apologize for the issues you encountered during your stay. It is unacceptable that you had to wait for check-in, and I'm truly sorry that your room did not meet our cleanliness standards. Loose hairs, soap crumbs, and unpleasant odors are not what we strive for, and I understand how frustrating this must have been for you. Please know that your feedback is taken seriously, and I will address these concerns with our housekeeping team to ensure that we maintain the highest standards of cleanliness. We also appreciate your note about other guests experiencing similar issues, and we will address this to prevent this from happening in the future. I truly regret that we did not provide you with the comfortable and welcoming stay that you deserve. Thank you again for your feedback, and I hope to hear from you soon.

Dear angierae77, We are truly sorry to hear about the unacceptable experience you had during your recent stay at our hotel. Your feedback is deeply concerning, and we apologize for the inconvenience and discomfort you endured. We apologize for any unpleasant odors and the appearance of the furniture. We are actively working on improvements to ensure a more comfortable and pleasant environment for our guests. We understand your frustration and disappointment, especially given your extensive experience staying in hotels. We sincerely apologize that we fell short of your expectations. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. Please know that your feedback is being shared with our entire team to ensure that necessary steps are taken to prevent such issues from occurring in the future. Your satisfaction and comfort are important to us, and we would appreciate the opportunity to make things right. I hope you will find your expectations to be far surpassed during your next visit!

Dear Shane U, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.

Dear hellerdebra55, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, the air conditioning system, walls, bathroom and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Hi jsmathias, Thank you for providing us with feedback on your recent stay. It's great to hear that our staff was friendly and helpful, however, I do regret that you experienced several shortcomings during your stay. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Dear briandG5874KT, Thank you for taking the time to share your review and experience. I'm regretful about the state of your room upon your arrival. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. I hope you will accept our sincerest apologies for the condition of your room, and these cleanliness mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Dear marilynm4210, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the room key, drawers, toilet, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. Though it's great to hear that beds are comfortable, good water pressure and AC works well. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Hi nikkirae862022, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our amenities, location, comfortable bed, clean rooms, friendly and accommodating staff, and the breakfast. We are glad you enjoy staying with us and we hope to see you again.

Dear marilynm4310, Thank you for taking the time to share your review and for always choosing to stay with us! We are glad to know you found us a pleasant place to stay and enjoyed the breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We thank you that you highlighted our strengths in your review. We look forward to hosting you again in the future!

Hi meadowlake12, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We take the value on your report regarding the condition of your room, sink, carpets, breakfast and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Dear Janet M, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and cleanliness. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We have shared your feedback with our staff to ensure we continuously work on bettering our services, especially with the breakfast. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi Culture503882, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Dear FamilyOrganizer523, First of, thank you for sharing your feedback and for the great comment about the cleanliness of our rooms and the water pressure, we are known for taking ownership and caring deeply about our customers however, I do regret that you experienced several shortcomings during your stay especially with the breakfast and the sofa sleeper. Steps shall be taken to make sure we do not repeat these concerns. We are grateful for all feedback that helps us adapt as we are dedicated to maintaining a dependable travel experience for our guests. We appreciate your patience, and we hope you will choose us again for the seamless stay you deserve.

Hi lindsay916, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

Hello chuckbL5572WZ, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. Yes, we are located near stores and the resto. Sincerely, thanks for the recommendation and we look forward to seeing you again!

Hi Christine T, Greetings from SureStay Hotel by Best Western Manchester. Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next!

marilynm4310, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

IowaTravelers123, On behalf of my entire team of SureStay Hotel by Best Western Manchester , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are all looking forward to your next visit and hope it will be just as enjoyable.

Mary O, Good day! Thank you for your kind comments . We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We are thrilled to hear that you enjoyed our pet-friendly atmosphere and We look forward to serving you again! Kind regards, General manager of SureStay Hotel by Best Western Manchester

Hello EverettDick, We can't thank you enough for your five star rating of our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with our staff and we look forward to seeing you soon! Kind regards, General manager of SureStay Hotel by Best Western Manchester

Showmom74, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We hope to see you again in the future and to impress you with the improvements we've made.

Hello Freedom30488296020, Greetings from SureStay Hotel by Best Western Manchester. Thank you for letting us know how impressed you were with our services and amenities. It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near at the convenience stores . We look forward to serving you again and giving you another five star experience.

PJ349, Greetings from SureStay Hotel by Best Western Manchester. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

Tony G, Thank you so much for taking the time to leave such a thorough and insightful review regarding our bed, bathroom and suggestions to improve the experience for our valued guests in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Srkha, Thank you so much for sharing your review and giving us an honest look at the guest experience in ourSureStay Hotel by Best Western Manchester hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

tjhartman01, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We would like to express our apologies for the musty smelled and wish we had known during your stay so that we could have taken action to remedy this issue. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We look forward to welcoming you back for a return visit.

Thank you for your kind words garymary! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our breakfast as well that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

Ryan1159, Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will happily share your comments with our staff and we look forward to seeing you soon!