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SureStay Hotel by Best Western Lenoir City, Lenoir City

400 Interchange Park Drive, 37772-5635, Lenoir City, United States - Siehe auf einer Karte
SureStay Hotel by Best Western Lenoir City - Aussenansicht Das SureStay Hotel by Best Western Lenoir City ist ideal in Lenoir City Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das SureStay Hotel by Best Western Lenoir City bietet ein perfektes Preis-Leistungs-Verhältnis, wenn Sie die Umgebung von Knoxville erkunden möchten und gleichzeitig einen ruhigen Ort für Ihren Aufenthalt suchen. Das Hotel liegt günstig abseits der I-75, und unsere neuen Gästezimmer bieten eine wunderbare Ausstattung, die Ihren Aufenthalt noch angenehmer macht. Dazu gehören ein kostenloses kontinentales Frühstück, kostenloses drahtloses Internet (Wi-Fi), Parkplätze für große Fahrzeuge, ein Swimmingpool (im Freien) und vieles mehr. Ganz gleich, ob Sie eine Veranstaltung an der University of Tennessee besuchen oder Ausflüge in die Great Smoky Mountains planen, Sie verdienen ein Hotel in großartiger Lage und mit der echten Gastlichkeit der Südstaaten. Die Region hat für die ganze Familie etwas zu bieten, von den Veranstaltungen im Neyland Stadium bis hin zum Turkey Creek Shopping Center, für Naturliebhaber, Einkaufsfreunde und Wanderer. Wir sind nur 20 Minuten vom Stadtzentrum von Knoxville entfernt und bieten damit ideale Voraussetzungen, um sich fernab vom Trubel der Großstadt zu entspannen. Die Football-Spiele an der University of Tennessee sind ein weiterer wichtiger Grund, warum viele Gäste sich für unser Hotel in Knoxville entscheiden. Einen Besuch wert ist auch der Zoo von Knoxville. Genießen Sie vielfältige Freizeitmöglichkeiten und besuchen Sie die Mündung des Tennessee River oder nutzen Sie die schöne Natur von Knoxville zum Wandern oder Fahrrad- und Kajakfahren. Geschäftsreisende schätzen unser Hotel in Knoxville besonders für seinen Komfort und die ruhigen Zimmer. Mitarbeiter von Oak Ridge National Labs sowie Angestellte des Energieministeriums, des Verteidigungsministeriums und der Tennessee Valley Authority sind regelmäßig bei uns zu Gast. Besuchen Sie das „American Museum of Science and Energy“ oder die „East Tennessee Historical Society“. Die Region hat eine reichhaltige Geschichte und Kultur zu bieten. Sportbegeisterte können die Spiele unserer Lokalmatadoren verfolgen, darunter die Knoxville Ice Bears oder die Tennessee Smokies, falls Sie Baseballspiele bevorzugen. Die Möglichkeiten für Freizeit und Entertainment sind endlos – genießen Sie das vielseitige Angebot, und überlassen Sie uns den Rest!

SureStay

Hotel by Best Western Lenoir City

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Kostenloses kontinentales Frühstück
    Kostenloses kontinentales Frühstück
  • Freibad
    Freibad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
 
Travelers_Choice 2020
 
Gebildet aus de 88 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
71
Sehr gut
8
Befriedigend
2
Mangelhaft
3
Ungenügend
4
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
8
Familie Familie
30
Geschäfts-<br>reisende Geschäfts-
reisende
9
Paare Paare
15
Reisen mit Freunden Reisen mit Freunden
6
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Clean and comfortable"

5
User 10/04/2021

The room was super clean and smelled fantastic, really comfortable, plenty of light and outlets to charge the kids tablets and phones, close to room parking, definitely would stay again for our annual trip.

"Absolutely the best hotel I've stayed in by far!"

5
User 10/04/2021

The hotel was extremely clean , the staff was very nice. Ken helped us out big time by saving a room for us. When every room was booked for hours. Will definitely stay again each year as we make this same trip every spring/summer.

"Great Visit Will Stay Again"

5
User 03/04/2021

We had a great stay at SureStay Hotel by Best Western. Ken Patel (General Manager) was very helpful and accommodated everything we needed and more. He went above and beyond to help us out when no one else would. We really enjoyed our stay here he made us feel like family and he also treated us very well. We would highly recommend staying here to anyone and would also stay here again. We greatly appreciated the help being on an 18 hour trip he was the only one to help accommodate us in our time of need to rest for the rest of our trip. We Thank You Again Ken.

"False statements"

1
814paulaw, Bucyrus, Ohio 02/04/2021

Made a reservation online with Best Western for the wrong date, arrived stating I had reservation which didn't show up, I showed him my reservation and conf#. He said all I had to do was cancel , no problem.... so he received payments for 2 nights, first online reservation for 72.00, paid 90.00 at hotel. My mistake about dates but he wasn't honest with me about not getting charged.Won't be staying here again, don't care to do business with dishonest owner.I called Best Western and they were very apologetic about false information given! I will double check dates from now on, lesson learned!

"Great place to stay in Lenoir City TN."

5
AnnP203, Gallatin, Tennessee, United States 28/03/2021

Easy off interstate and clean comfortable room. Good price for location. Bed was very comfortable. Bathroom was clean. Good hot water for bath. Owner was very nice and helpful in room selections. In town looking for home purchase.

"Wow!! Clean, Safe stopover on my Trip."

5
dougapher, St. Marys, Georgia 28/03/2021

Driving from Fla to Ind. Stopped to rest. Checked in with the owner at the front desk. He was so friendly and professional. Good guy--I locked both keys in the room, he quickly unlocked the room. My room, room 105 was super clean, the fridge was cold, the showerhead rocked! Bed perfect. A/C spot on-like cold room to sleep. I got a quiet restful night. Easy to get to-on and off 75. Ruby Tuesday nearby-walkable. I highly recommend this hotel.

"Small Vacation"

5
jasonnH7917ID, Maryville, Tennessee 25/03/2021

This is my second visit here in two consecutive weeks. Very good and friendly service. Rooms Very clean and stocked. Quiet and safe location. It's also near town so not hard to find good food or entertainment. I vote this place the best motel in town. The Sure Stay is definitely a sure stay!

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our hotel. We are pleased we were able to exceed your expectations. Hope you come back to see us soon. Thank you

"Second Time Stay"

5
Kristi M, Caledonia, Michigan 15/03/2021

We purposefully stopped here to stay during our trip south. It was our second time to visit this hotel. It is easily accessible from the highway and near many shops and restaurants. The staff was most helpful and friendly. All of our needs were met. If you are in the area, this is a great place to stay, but take an hour or two and be sure to visit Historic Lenoir City! Great shopping at Sadie's, The Lacy, and The General Store. Neat history of the area.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for your loyalty. Looking forward to your return

"Great experience!"

5
User 14/03/2021

We had a great experience here! The rooms as well as the premises were always clean! I highly recommend staying here! The staff were always very helpful and nice! The hotel is in a nice, and well lit area, very safe area!

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hello, We are please you had a wonderful stay. We hope to see you again soon.

"Great Value, But Just Okay"

2
User 09/03/2021

Friendly service and great price. However, the rooms could use some improvements. Noticed safety latch on door was breaking, some furniture very worn, and bed spread had hole in it. We were also bothered to find some bugs in our rooms (not sure what kind). We noticed other guests leaving their doors open, so that might contribute.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hello, Thank you for tasking the time to review our hotel. We will be sure to address your concerns. We want all guest to have an excellent stay at our property. With you letting us know areas we need to address it helps us in our goals. Thank you

"Great experience"

5
User 21/02/2021

This is a great place to stay. Was here for a few months for work, and I highly recommend it. It's right by the highway for easy access to get to work, and on the main strip for many stores & food options. The owner is a great person, and willing to work with.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
We are glad you have a great experience with your stay at our property. Come back and see us soon. Thank you

"Comfortable "

5
jcm768, Barnesville, Georgia 21/02/2021

Great customer service and nice amenities. Wifi works well and there is plenty of space in the room. All around good service provided whether it is for a short or extended stay. Would recommend for anyone.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We strive in ensuring a pleasant all around stay for our guest. We are pleased to have meet your expectations during your stay.

"Great places to stay"

5
User 20/02/2021

Its a very nice places would we have stayed here before room r great very cozy stay and time we want to get away from life its self this and the manger here always makes us feel at home so come out and in joy a great places.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

"Perfect"

5
168kellyd, Kenton, Ohio 12/02/2021

We arrived late and left early while traveling. The owner was awesome, gave us a bottom floor room and had the keys waiting on us. Room was clean and bed was comfortable. Was perfect for travelers driving all day needing rest. Thank you!

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
we are glad to make a good impression on you. Thank you for taking the time to review us.

"Great value and very clean!"

5
User 31/01/2021

This was a great place to stay. Hotel is not new, but fresh paint and extremely clean. Beds were super comfortable as were the pillows. Price was more than reasonable. Hotel was pretty full which tells me this place has returning visitors. I highly recommend.

"In town for family."

5
L2818ZDnicolep, Lenoir City, Tennessee 30/01/2021

We stayed at SureStay for 3 nights for a family affair. It was an amazing stay everything was great. Clean rooms great service. Was quiet we got plenty of rest. Great location right off of 75 easy to get to plenty of parking. Will definitely stay again if needed.

"inexpensive hotel but stained towels and shower curtain"

2
CarolynnL_13, Santa Rosa Beach, Fl 31/12/2020

The NON smoking room was heavy with old cigarette smoke odor. Towels and shower curtain were stained : many stains. Grab and go breakfast consisted of 1 bottle of water and 1 yogart OR 1 fruit cup.The owner/manager was very eager to please .

"Average Budget Motel"

3
Cheryl V, Rochester Hills, Michigan 21/12/2020

Checked in late one night after driving and picked this over the more expensive hotels in the area because it looked clean and comparable on the outside. This is a pretty average room and hotel. Our room appeared clean, but had a dirty towel left hanging on the door. Covid breakfast options were a bottle of water, yogurt, fruit cup, and a granola bar in a brown paper bag.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. Hope you come back to see us. Thank you

"Excellent hotel"

5
User 30/11/2020

This has been a great experience each time I have visited the hotel. Ken and the rest of the staff I have dealt with have been very friendly and very helpful with all of my needs. The rooms are very clean and comfortable.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for your nice comments about our staff. We do our best to ensure our guests are well taken care of at our property. Hope you come and see us again soon. Thank you

"King Suite with whirlpool tub"

5
User 27/11/2020

Clean room , perfect temp , and the tub was fantastic ! My dog was allowed with pet fee and other guests had pets also. Feels good knowing that a hotel takes into consideration that our pets are family. Staff was wonderful ! Would have used the pool , but it was too cold. I personally don't eat breakfast , but they do serve it. The coffee maker was perfect ,also had a mini fridge and microwave. Internet and tv also. This king suite also had a desk with chair and a couch. I just wanted a Thanksgiving Spa day by myself , and got it. I will definitely come back !

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. Looking forward to seeing you again. Thank you

"Two nights stay"

4
bcwelsh, Loudon, Tennessee 17/11/2020

Nice hotel with much larger room than the Econo Lodge right next store. Room was clean however the shower was old and needs replacing. No free breakfast due to current imposed shutdown because of COVID. We would stay here agin in the future.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review us. We have made changes to our breakfast offering in complying with covid standards. We are looking into the shower being replaced thank you for letting us know. we look forward to your next visit.

"Good room, cleanliness questionable"

3
happycat0965, alabama 14/11/2020

This hotel got a good review so we checked it out, passing through town. Great location, good rate. First thing I noticed was something sprayed on the television...like drippy sprayed. Questionable stain on the floor, and the shower was not real cleaned. Fancy shower head disperses water so not a real good pressure from water. Despite all that(and I make more positive reviews than negatives) it was a good night's sleep. No breakfast "due to COVID". Funny we have been all over the region and this is the first time there was no breakfast at all. There are ways to work around COVID and provide what the internet says you will provide. That being said, still gets 3 stars. And improve your housekeeping!!

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for letting us know about any issues you may have had. We are looking into how anything may have slipped passed housekeeping. Also, we have added a grab and go breakfast choice to accommodate any breakfast needs.

"Very nice"

4
Roberta S, Sanford, Michigan 24/10/2020

We visited to tour the area and see the colors. Checking out area for retirement. Room was clean, comfortable and quiet. They allowed our 2 dogs at $10 apiece each day. Not serving breakfastright now. Restaurants are close. We will return.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for your review We a pleased you enjoyed your stay. Looking forward to seeing you and the doggies again. Thank you

"Great Nights Sleep"

5
User 14/10/2020

Great place to stay, room was clean, bed very comfortable. It was quiet there. Management very nice. This Hotel is very well maintained and management very nice. I highly recommend this Hotel. Its a beautiful property.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. Hope you come back to see us. Thank you

"Restful overnight stay"

5
gmcptp, Port Washington, New York 13/10/2020

Tucked in the small town of Lenoir, TN is this quality and reasonably priced hotel is a gem. Friendly, accomodating manager with big clean rooms. Lots of restaurants in walking or short drive distance.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
So glad you enjoyed your stay. Hope to see you again. Thank you

"Amazing time at Surestay!!"

5
User 24/09/2020

Absolutely loved staying here! Wonderful location, wonderful management, wonderful staff, and BEAUTIFUL property all together. Staff is very friendly and very helpful at all hours in all situations. Our children loved the hotel and the people here. The rooms are emaculate from top to bottom. Housekeeping really stays on top of everything, always making sure the guests are comfortable and have what they need. This is definitely our favorite hotel and we will absolutely be back!! We LOVE The Surestay Hotel!!! You wont find a better place for the price. You cant beat it. I wish i could give 10 stars!!

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our hotel. I am glad we were ab le to exceed your expectations. we look forward to seeing you again.

"Darla F"

5
User 06/09/2020

Very much enjoyed our stay here! Ken was awesome and helpful even with our really late night arrival. The room was large, clean and appeared to be newly remodeled. we were also traveling with a 54 lb dog and she was welcomed. Would definitely stay here again when traveling through the area.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Sandy jones"

5
User 04/09/2020

This is a wonderful place to stay...always friendly and super clean. So close to interstate 75...alot of things to see in the area.owners take pride in their service..would recommend to all my friends and family..sandy jones

Ken Patel, Owner at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property.We care pleased we were able to meet your expectations. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great motel"

5
jaysonh138, Charlotte, North Carolina 02/09/2020

Surestay in lenoir city is a great place to stay. Its clean the staff is friendly and helpful highly recommend this motel. I definitely be back. The location is convenient to restaurants gas stations everything you need.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient location to the interstate"

5
smcdaniel, Ariton, Alabama 20/08/2020

Clean, comfortable, quiet hotel. Would stay here again. Draw back, No elevator and no bkfst due to Covid. The owner was very nice and helpful at check in. There is a pool on site although it was raining and we didn't try it.

Christine McGrath, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our property. We are pleased we were able to meet your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon and try the pool next time.

"Sure stay inn you'll be able to sleep and there is a TV"

5
User 19/08/2020

The rooms are always clean the staff is really friendly and the beds are comfortable There is a bunch of room restraunts are nearby and so are stores There is a pool with tables and chairs and tanning chairs

"Not so pet friendly"

1
User 19/08/2020

This review mostly relates to this hotel's supposed “pet friendly” status. In short, if you plan on staying here with pets, I would strongly advise you not to. Here is our experience: We were traveling with our two small/medium sized dogs. I booked the first pet-friendly, affordable, decent looking hotel I could find. If I hadn't booked/paid online, I would've just turned around and left during check in. I checked in with the owner and explained that we had two dogs with us. He seemed skeptical as if we were trying to sneak them in because this info wasn't included on the booking, but I didn't have an option to mention pets which I told him. The pet fee was $150 for 5 nights ($15 per pet per night). I had to assure him multiple times the dogs are not large. He asked multiple times if I could remove the dogs at least every other day between 9am-12pm so they could clean the room, because “it's a very clean room and they want to keep it that way”. After repeatedly telling him probably not because we would be busy and didn't really have anywhere we could take the dogs, I finally told him that we would IF it was feasible with our schedule. I explained that we are clean people, and our dogs are both well-behaved and older so all they do is sleep all day but they'd be kenneled while we were gone if he really needed to clean. He insinuated this wouldn't work for them. He was kind enough to give us an old, dirty shower curtain for the dogs to lay on though. We get into our “very clean room”; there was a smashed bug on the back of the toilet seat and the shower was filthy. There was also a huge dent in one side of the mattress. But, we were exhausted so we just let it go. Two days later around 12:30pm, we were getting in the car to leave. The owner came out to our car and asked multiple times if we could leave with the dogs to clean the room. We said no repeatedly because we had plans and we were leaving. The next day, I was outside walking the dogs ACROSS THE STREET behind/off the hotel property around 11am. The owner started walking towards me yelling across the parking lot asking if they could come clean the room while I had the dogs out. I said no, my fiancé was still in the room getting ready. I said we could try to take them out for a bit later on so they could clean and I would let him know when we left, and he said “that would be fine as long as it was before noon”. We paid a pet fee to take care of any extra necessary cleaning at this supposed pet friendly hotel, yet we were chased down by the owner multiple times to remove our dogs to clean the room while we were supposed to be on a vacation. At this point I wanted to check out and get a refund for our remaining stay. While looking through our reservation info online, I saw that the pet fee was supposed to be $10 per pet per night, so he overcharged us $50 for the pet fee (I also checked the policy, there shouldn't have been any kind of upcharge). The owner tried to get us to stay and told us it was all a misunderstanding, but we explained that we paid for accommodations in a pet friendly hotel and we would not continue to be harassed to remove our dogs (on their schedule) and be treated like we are dirty people so they could clean. We left and checked in to a different hotel. In comparison, I paid the pet fee and I only had to initial a paper agreeing to take care of the dogs and that we would be asked to leave if they caused any problems. No one tried to force us and our dogs out of the room to clean-I just wish we would've stayed at this second hotel to begin with. I can appreciate the fact that he was concerned for the cleanliness of the room. But 1. The room wasn't clean to begin with and 2. They could've cleaned the room while the dogs were kenneled but he insisted on only cleaning if we removed them from the room completely on his schedule.

"Surestay hotel"

5
User 19/08/2020

5/5 they were super friendly, the place was clean, ended up saying longer than we thought we would and they helped a lot, and had so much fun had a fun pool that we could play in or you could just sunbath. It is a awesome hotel

"Highly Recommendecommend"

5
User 19/08/2020

It is in a great location, I highly recommend here. The room is very clean, the pool well kept and clean. The staff is amazing and gone out of their way to make us feel welcome. We were in walking distance for food and snacks, and close to everything else we could want.

"5-Star"

5
User 26/07/2020

Highly recommend this Hotel to everyone. Very impressed with how clean the rooms were and the beds were so comfortable. The pool area was super nice. I was surprised to see tables with umbrellas as well as the super comfortable lounge chairs because I love to sunbathe but the heat can get unbearable so it was nice to have the tables with umbrellas to get out of the sun. The staff was extremely courteous when we needed them and everyone showed us that southern hospitality that is so hard to find these days. I will definitely be returning and that is my hotel to stay at from now on.

"stayed here 3 nights had a great time. Ken was very accommodating"

5
User 22/07/2020

The room was very clean.Beds were very comfortable ,quiet.A wonderful pool clean and had umbrellas. Close to restaurants,stores,service stations.Ice and vending machines was available.Will stay here again.

"Satisfied Customer"

5
Janice C, Waynesboro 17/07/2020

Older motel that has been updated. Very clean, spacious rooms. Staff was friendly and professional in meeting our needs. Great beds, quiet setting, nice pool, near lots of eating places. Very nice small town. Will stay here on our next visit.

"GREAT OVERNIGHT STAY"

5
mgray641, LaFayette, United States 08/07/2020

Mr Ken was awesome, In a group of about 8 Harley riders we was looking for just an Overnight stay, clean and nice, This hotel was very clean and nice. For the price it was a real deal. Could not swim but that wasn't the hotel fault. Thanks Covid.

"Great experience"

5
User 20/06/2020

I was welcomed by Mr. Ken Patel( the owner) as soon as you walk in. Mr Patel did everything to make my family and I feel welcome and comfortable. The room was clean, everything worked fine. The hotel is close to the highway, yet quiet and convenient to everything in the area.

"Great!"

5
User 20/06/2020

Super friendly & great, quite room! Near great places to eat and easy highway access (no highway noise)! Would visit again! (Very comfortable beds & pillows (nearly falling asleep as I type and I just laid down! Lol)

"Great Hotel and Great Price"

5
User 18/06/2020

STOPPED HERE ON OUR WAY TO FLORIDA AND THE MANAGER WAS SUPER NICE AND Attentive to our needs Room was very clean and the beds Comfortable When ever we come this way again this will be the hotel we stay at

"Beth Freeman"

5
Singnsarah4, Cleveland, Tennessee 04/06/2020

I was so excited to find a hotel with a jacuzzi in the actual room!!! Ken, the owner, greeted me immediately as I came in to check in and was smiling and so friendly!! He gave me a great rate !! I am difficult to please but my room was super clean and he was super helpful!! I will definitely be back!!!

"Great accommodating service"

5
User 21/05/2020

Great service with accommodating rooms in a nice convenient location . Great affordable rates and comfortable stay. Quiet atmosphere with minimal noise which is very important during hotel stay.Thank you

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our hotel. We are happy to see you enjoyed your stay. Look forward to your return. thank you Christine

"very good hotel"

4
Paul G, Tucson, Arizona 08/05/2020

Older property, two floors ( no elevator ) with outside entrances, this hotel provided me with a comfortable and restful stay. Easy and efficent check in/out, large comfortable room with all of the necessary items and easy access to the interstate all combine for a enjoyable visit. When my travels bring me to this area in the future, I would make it a point to stay here.

"Great service and friendly "

5
derekkennedy, Lenoir City, Tennessee 21/03/2020

I highly recommend planing a stay at surestay great service and friendly staff ken Patel the gentleman man who runs the front desk very nice makes your stay the best you had makes sure your room is clean great breakfast in the morning if you are coming through Lenoir City tn and need a place to stay give surestay a try you won't regret it

"Great Location"

5
Linda J, Macomb, Michigan 11/03/2020

This hotel is in a great location, very easy to find right off I 75. The hotel is older but was super clean in all areas that we saw. Our room was spotless and so was the breakfast area. There were plenty of choices for breakfast. You can tell that the hotel was recently renovated and the owner takes pride in their family owned business. When checking in, the front desk clerk was very friendly, helpful and was able to answer all our questions. When checking out, the owner was working the front desk and was very personable explaining how his family owns this location and also works there. We will definitely stay here again whenever we are passing through the area.

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our hotel. We are happy you enjoyed your stay hope to see ya again

"Good value Stay"

4
User 08/03/2020

This is an older hotel, but if you are looking for a good value hotel with just the badics, plus a fairly good breakfast, you won't be disappointed. Staff is friendly and eager to please, and accommodions are clean and comfortable.

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
We are pleased you enjoyed your stay with us. Hope to see you again. Thank you

"Great Service by Ken!"

5
CodyMatheis10, Indianapolis, Indiana 01/03/2020

We were starting spring break and planning not to stop at all from Indianapolis to Savannah, Georgia. When we were met with bad snow storms in Tennessee, we decided we needed to call it a night to let the storms blow over. We called the Sure Stay Hotel in Lenoir City, TN around 3:30am and Ken was able to get us a room by the time we arrived at 4:30am. When we got there, Ken Patel had waters for everyone as well as some snacks. He then told us, due to us getting there very late, that he would give us a courtesy checkout time, instead of the usual 11am checkout. At noon, we were checking out and ready to complete the trip snow free. Ken was a great service provider, definitely the best I've encountered at any hotel. Thanks Ken!

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you I am glad we were able to assist you. Hope to see you again

"Private"

5
User 24/02/2020

Stayed 3 nights with my boyfriend and goldendoodle and enjoyed our stay so much so that when in need of another staycation we will stay here again. The room was clean and nicely decorated. We met Ken the owner op as we were checking out what a great guy. He was so nice and accommodating.

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
So happy you enjoyed your stay. We cannot wait to see you again

"don't over look this one"

5
906keith, Florence, Kentucky 23/02/2020

stayed here last year in march, could tell that a lot of work was done on this property.. very nice, clean and comfortable. workers were top notch. will be staying here again this march also. Great place to stay!!!!

"Excellent"

5
User 10/02/2020

This was one of the best hotel experiences. Ken is the nicest person to deal with. Nice accommodations and quiet rooms. He went above and beyond my expectations. I had planned one night but stayed a second night because of the comfort level. Will stay again

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Thank you for taking the time to review our hotel. We are pleased we were able to exceed your expectations. Hope to see you again soon.

"An Excellent Experience at Lenoir City Best Western"

5
Charles M, Dripping Springs, United States 09/01/2020

The first thing I noticed was the hospitable welcome by Ken Patel. Mr Patel did everything to make me feel welcome and comfortable. The room was clean, everything worked fine and the staff was very friendly. Breakfast was good and there's a waffle maker ! The hotel is close to services, yet quiet.

SurestaybwLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
I am glad we were able to exceed your expectations. Thank you for sharing your experience. We look forward to seeing you again soon. Thank You Christine Manager

"Thank You Ken!"

5
dmsr1014, georgia 31/12/2019

Ken is a customer service all star - he is incredibly friendly and runs this hotel with customer service in mind. Our room was very clean, the entire property is well maintained. Easy access from the interstate, restaurants within walking distance, well lit parking lot, We've paid triple the price for rooms that were inferior to this hotel. If we're in the area in the future there's no doubt we'll stay here.

"Nice place for family stay"

5
User 22/12/2019

We randomly found this place while travelling South at Lenoir City, TN. It has clean and safe rooms with reasonable price. Good place to stay with family. When we travel around this area, hope to stay there again.

"Overnight stay during road trip "

5
User 20/12/2019

Clean, prompt and very friendly people/service, comfortable stay, and good breakfast. I'll definitely stay here again. Location was convenient...right off the highway. We had three people and slept soundly!

"103"

5
User 19/12/2019

Great hotel to stay in, located outside of I 75. The staff is great and family oriented very helpful and it also include continental breakfast very clean everything is new quiet location and have a professional staff

"Excellent Four Night Stay"

5
User 15/12/2019

We tried something a little different than our usual preferred traveling location and were very pleased with our selection. The friendly, efficient staff got us into our clean room quickly and made us feel welcome to the BW family. We met the property manager throughout our stay and he was focused on ensuring the everything was in order. Very attentive, indeed! This will be a hotel that we'll definitely be recommending to our friends and family in the future, and they are pet friendly.

"Good stay"

5
User 02/12/2019

The only hotel that was willing to work with me on getting a room definitely recommended the rooms are good and pet friendly other places here were very unwilling to get my business so keep it up surestay

"Overnight Stay on Way Home"

5
schnetz46, Poinciana, Florida 02/12/2019

We stayed in a King, non-smoking room with our 6-lb Shih Tzu. It was a wonderful stay. The room was clean, fresh, and quiet, so we got a good night's sleep before the remainder of our trip from Michigan to Florida. The manager, Ken Patel, was courteous and helpful and we enjoyed dealing with him. The breakfast was delicious and plentiful. There were numerous options available to us for our evening dinner. We would stay here again and would recommend it to our friends.

"Mrs"

1
User 26/11/2019

Not quite sure where some of these people stayed. Personally observed worker scooping cereal overflow up with bare hands and putting back into container. Took plastic plates from garbage, washed and put in strainer! Terro ant trap on food counter, bug in silverware holder. “Suite” had pull out that couldn't be pulled out because it hit the wall. Truly want him to succeed, but, some things clearly need to be fixed. Concerns were mentioned to both him and Best Western.

"Very pleasant stay "

5
User 24/11/2019

The hotel has clean rooms and have big shower heads with plenty of hot water. The manager Ken was great. He makes sure the guests have a good experience. It is located right next to Route 75 junction.

"Night Stay"

5
610rashawnw, Newark, New Jersey 13/11/2019

Nice play to stay. Very clean rooms. And very nice and accommodating staff. Location is good where not far to travel for food or necessities. Quiet and relaxing. I reccomend SureStay for any travelers traveling through this area needing to stop for rest and etc.

"Excellent Choice of Hotel"

5
User 10/11/2019

We were extremely pleased with this choice of hotel as the owner was very friendly and helpful. Mr. Patel is fairly new to this hotel and went out of his way to be helpful and friendly. We will definitely stay here again when we are in that location heading north or south. We felt apprpeciated as guests and welcomed warmly. We try to use Best Western whenever possible and this location is good for us heading from MA to Destin, FL. The room was lovely, large and very clean with a refrigerator and microwave and had everything we needed. Thank you to the management. You are doing an excellent job!

"Good value for the money"

4
RickMedley2018, Jewett, Ohio 07/11/2019

Rooms were clean and had all the expected amenities. Breakfast wasn't as robust as other Best Westerns, but acceptable. Breakfast area was small in size, good thing everyone didn't converge on it all at once though. The biggest disappointment was that a wedding party got up at 6:00 am and made all kinds of noise and refused to quiet down and management didn't do anything. We had gotten in late and were paying for a good nights rest and we did not get one. Other than that the stay was fine, room clean, breakfast wasn't as good as some, but was still fine. Our overall complaint was that mgmt. knew they were making too much noise and supposedly spoke with them, but nothing changed. They spent from 6:00 am to 10:00 am making a ruckus.

"PLEASANT OVERNIGHT STAY"

5
MizzM500, Pittsburgh, Pennsylvania 06/11/2019

It was about 1:30am and the team I was traveling with were extremely tired. I made a phone call and Ken Patel the General Manager answered the phone and assured me there was availability. He was sooo pleasant and professional. He handled us with care and was VERY welcoming. Whenever we are in the area again we will DEFINITELY stay. Thank you Ken for everything. Sincerely, Marie Williams

"Extended Stay "

5
User 04/11/2019

Just moved to the area and need a place to stay for 11 days. Mr. Patel the General Manager was extremely professional and kind and honored a discounted price that was found online. Being a location that accommodates an extended stay, clean towels and sheets were never an issue when asked, and the staff respected privacy. Although the interior is somewhat dated, it was clean and the price was right. The outside grounds is well maintained and presentable. Thanks again Mr. Patel.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you so much for the kind feedback! Glad you enjoyed your extended stay with us. Please do come back and visit soon. Thank you

"Nice But Could Use Some Help. "

4
TXAgitator, San Antonio, Texas 29/10/2019

The room was good- I rented a King Suite (Room 109) that had a whirlpool which I used. I could see where it would benefit from some freshening up. The staff was very friendly and helpful. The ‘free breakfast' didn't have much to offer so I went elsewhere to eat. I believe this hotel was previously a Knights Inn and it may take a while for them to make some improvements to shake off that ‘stigma'... but the potential is there.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you for the positive comments. We will be taking this feedback to improve our hotel amenities. Correct, our property used to be a Knights Inn, so we are working to convert to Best Western standards. Thank you

"Very good experience "

5
User 25/10/2019

We feel so nice to choose to say at this Surestay by Best Western at Leonor. The host is such a great and helpful guy and we really enjoyed the night we spent here. The beds are comfortable and tidy and the environment is so quiet. And we had such a nice breakfast here.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, We appreciate the positive comments! Glad you had a pleasant experience. Thank you

"Nice place!!"

5
User 25/10/2019

It's such a nice place to visit! We would like to recommend this to all my friends, and we do like to come again some time in the future. There's a pool next to the room we hqd and it's so quiet and clean, so enjoyable!

"Awesome experience!!!"

5
phlror, Boston, Massachusetts 25/10/2019

We got a really warm welcome, even though we arrived late in midnight. The place is so nice, clean, quiet, and my friends and I really enjoyed ourselves here. I'm sure that we will come back in future!

"Very relaxing and quiet!"

5
User 20/10/2019

We honestly didn't plan on staying over night but a good nights rest was just what we needed after traveling. The room was clean and ready for us to crash. Super friendly and understanding staff as well! Made for a quiet and peaceful night of well needed rest and I would 100% recommend

"Clean and affordable"

5
User 14/10/2019

This was our first time staying at a SureStay by Best Western. The location was great, the staff was friendly, and the room was clean. I would stay here again the next time we need a room in the greater Knoxville area.

"Pleasantly Surprised"

4
smokyhomes, Tennessee 13/10/2019

Stayed here for one night. Mr. Patel was a very kind and accommodating host. The room was newly renovated. Very clean! Nice chair. Comfortable environment. Bed was great. T..V. was on the small side. Water pressure was a little low, and the shower water was not very hot at 5 AM. Otherwise, the room was perfect.

"Traveling"

5
User 08/10/2019

New to the area, looking to relocate and stayed here while house shopping. The room was clean & bed was comfortable. Quaint breakfast area for a quick cup of coffee and a breakfast waffle. Very kind and helpful staff.

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hello. We appreciate the positive feedback! It was a pleasure serving you. Best of luck on house shopping. Thank you

"Great place to stay"

4
Rudolph R, Prescott Valley 08/10/2019

Nice clean room. Great location, restaurants near by, excellent friendly staff, the only reason for not getting a excellent was the selection of breakfast items available and instant coffee served. Would stay next time I am in town

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi Rudolph, Thank you for the kind feedback! We will be using this to improve our quality of service for future stays. Thank you

"Excellent review"

5
User 06/10/2019

Stayed here October 5, 2019 and everything was excellent! Front desk staff very accommodating. Rooms are very spacious and clean. Breakfast was wonderful! Will stay here again when back in the area! Thank you!

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hello, We really appreciate the positive feedback on your stay with us! Glad to hear your expectations were met. Thank you

"AMAZING STAY"

5
jesuslover181, Lenoir City, Tennessee 05/10/2019

Our group of 5 friends stayed here last night and we absolutely loved it! It was clean, comfy, and relaxing. The staff was eager to help and were friendly especially the front desk worker. They made our stay very comfortable. We would definitely stay here again!

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you so much for the kind feedback! It was a pleasure serving you all. Come back and visit us again soon. Thank you

"Surestay by best Western"

5
User 28/09/2019

Very nice clean and the manager at the front desk was wonderful and gave us what we asked for a room with a whirlpool tub we loved staying there we will be back. They have breakfast and a pool and there are plenty of things to do.

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, We really appreciate the positive feedback! Please do come back and see us. Thank you

"Great stay!"

5
User 26/09/2019

This hotel was clean and beds were very comfortable. Owner was gracious and friendly. Great location. Pool looked nice and there's even a laundry! Definitely a great place to stay! Will stay here again!!!

SureStayLC, General Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you so much for the kind feedback! Looking forward to seeing you during your next visit. Thank you

"Surestaying again"

5
User 09/09/2019

Enjoyed our visit. The location was perfect and close to shopping, gas etc. Rooms are clean and comfortable. We had quick access from parking to our door. No long hallways. Shower was quickly heated. Outdoor pool was relaxing. The manager was friendly and helpful. Could not ask for more. This will be the place we come to when we travel to this area.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, We really appreciate the kind feedback! We are glad you enjoyed your stay with us and looking forward to serving you on your next stay. Thank you, Ken Patel

"Great stay in Lenoir City"

5
User 30/08/2019

A great and convenient location right off of I 75. Nicely updated room, just far enough away from the intersection to quiet the traffic noise. Convenient parking at ground floor right outside the room. Fast food and restaurant within walking distance and a hotel breakfast every morning. On-site manager was very friendly and helpful. Great value for less than the others nearby.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you for taking the time to review us with positive feedback. It was a pleasure serving you and looking forward to seeing you again here at the SureStay Hotel in Lenoir City! Thank you, Ken Patel

"Wear your combat boots"

2
User 06/08/2019

We spent one night at the Sure Stay Best Western in Lenoir City, Tennessee. The carpet was wet and filthy, and the bathroom floor was dirty and had human hair all over. I have a pretty high threshold for acceptable variation in quality, but this was unconscionable. The socks we wore to pad about the room just in the course of an evening become damp and brown. To not even meet the most basic level of cleanliness: this was a shock. We were so grossed out and feel that this particular establishment has soured our attitude towards the Best Western brand, which previously had always been reliable for us. Cutting corners by neglecting to provide even minimal comfort and sanitary conditions should never be an option for the hospitality industry.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you for your feedback. I am so sorry to hear this about your recent stay. I will be taking in your comments and can say that we are currently in the progress of renovating the rooms with new carpet. I do believe in the utmost customer service as a part of the Best Western Brand, so please reach out to me at 865-986-9000 and I will be glad to be work out any issues. Thank you, Ken Patel

"Connor walters"

5
931connorw, Lenoir City, Tennessee 05/08/2019

Stayed in a single absolutely amazing very clean I'll definitely come back. Everyone was very easy to deal with and very respectful! I can't wait to come back to the hotel motel Holiday inn! Thanks for everything

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi Connor, Thank you so much for your kind feedback! Looking forward to seeing you soon. Thank you, Ken Patel

"Great Clean for great price"

5
User 02/08/2019

Clean, clean, clean. Great price. Free breakfast. Everything we needed at a reasonable price. The owner, Ken, was very nice and accomadating. The sites say it is full but we stopped anyway and rooms were available.

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, Thank you for the positive feedback! It was a pleasure serving you and hope to see you back soon. Thank you, Ken Patel

"Loved it"

5
User 02/08/2019

I cant say enough about this place! First, the manager was absolutely amazing! He was so kind a generous, and immediately made me feel welcome. The room was pristine when and had a fresh smell, and were very modernized! The beds were incredibly comfy to! Had to be one of the best experiences I've had! I will 110% recommend this place to anyone looking for a great night sleep!

SureStayLC, Manager at SureStay Hotel by Best Western Lenoir City, responded to this review
Hi, We really appreciate the kind feedback! It was a pleasure serving you as a new hotel rebranded under Best Western Hotels. Looking forward to seeing you again soon. Thank you, Ken Patel

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