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Vorteilscode

Best Western Plus Hiawatha Hotel, Hiawatha

4.0/5  - basé sur 212 notations.
119 E Lodge Street, 66434, Hiawatha, United States - Karte ansehen
Best Western Plus Hiawatha Hotel - Außenansicht Das Best Western Plus Hiawatha Hotel ist ideal in Hiawatha Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Plus Hiawatha Hotel ist ein neu errichtetes Hotel mit einem Hallenbad, Wannen-Whirlpool, Fitnessstudio, Business Center, Kamin und einem kostenlosen warmen Frühstück sowie High-Speed-Dataports und drahtlosem High-Speed-Internetzugang. Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hiawatha Hotel

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 212 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
103
Sehr gut
64
Befriedigend
20
Mangelhaft
13
Ungenügend
12
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
6
Alleinreisende Alleinreisende
17
Familie Familie
72
Geschäftlich Geschäftlich
36
Geschäfts-<br>reisende Geschäfts-
reisende
66
Geschäftsleute Geschäftsleute
40
Geschäftsreisende Geschäftsreisende
52
Paare Paare
40
Reisen mit Freunden Reisen mit Freunden
16
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Just Ok."

3
18/09/2018

While the hotel was relatively new and overall clean there were a few hangups. First of all, when I got to my room it felt damp, and even after messing with the thermostat it remained that way my entire stay. It was damp enough that the carpet, sheets and everything else felt damp and humid. Not a comfortable feeling at all. Also, the hotel gym doesn't open until 7 AM for some reason? Not ideal for those traveling for work who have to be on the road before the gym even opens.

"Not the Best Experience"

3
26/08/2018

This hotel is located in a small town in Kansas. There is a McDonald's and Walmart, but not much more in Hiawatha. This was just a place to spend the night. The hotel is fairly big for such a small town. Across the highway was another abandoned hotel. The McDonalds was right behind the hotel. When we were there, the hallway on our floor was very warm and a fan was running in the hallway. Our room thermostat was set very cool. We turned it off immediately, but the room stayed too cool and unpleasantly damp all night long. There must have been a problem with the hallway air conditioning. The room was spacious and the decor was pleasant. There were all the usual amenities including refrigerator, microwave, and coffeemaker. The mattress in our room wasn't that comfortable, and the sheets didn't fit that well so they wrinkled. Breakfast was the usual BW items. I thought it was quite expensive for such a rural location.

"Not that great."

2
11/08/2018

Carpet in our room had grass and mud clods. Sheets were pilled and scratchy. Bathtub rim had hair and circles from previous shampoo bottles. Got down to breakfast at 7:30. Bacon gone. Something that I thought was mush cut in slices was inedible. Find another hotel.

"Impressive!"

5
13/07/2018

After viewing some of this small town we were impressed by the Best Western Plus in Hiawatha. Some nearby buildings need to be torn down--scary, but this hotel is a breath of fresh air. From the moment you enter the lobby, to viewing your room and getting a super night's sleep. We were impressed. Because of a marathon in town, we were not able to get our choice of room but the beds were great and the breakfast greater! The front desk people were very kind and allowed a one hour late leave. If ever in the area, we would select this hotel.

"Best place in town"

5
21/05/2018

I arrived late and had no problem getting my choice of a room with no reservation ahead of time. Just walked in and was immediately greeted and checked in. The place was very clean and comfortable and very quiet. I had no problems with anything during my stay and would recommend this to anyone.

"Very nice property!"

4
05/05/2018

This is a new property, convenient to US 36, and the lobby really looks good. We were welcomed by a friendly young lady who was quite helpful. The room was nice but the refrigerator wasn't working which was quickly fixed. The desk pad was sticky and needed to be washed. The doors to the stairway were very hard to open. There was a nice pet walking area complete with pick up supplies. There was no problem with smoke at this no smoking facility (like some other properties.)

"Disappointed"

2
23/04/2018

When we checked in the girl at the front desk talked told us where the pool and hot tub area was and so we went and purchased swim suits for me and my daughter only to find out the hot tub had been broke down with no notification. Also when we I went to shower I found empty shampoo bottles in the shower so I am almost certain that it had not been cleaned.

BestWesternHotels, Corporate at Best Western Plus Hiawatha Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Cowabunga!!"

5
16/04/2018

Brand new hotel!!! Our room was excellent, the breakfast also. Has a pool, jacuzzi and fitness center also. Very clean throughout the hotel!! Would definitely stay here again. Excellent restaurant near by called Country Cabin!!

"lost in hiawatha"

1
22/03/2018

being the truly only hotel in this town, this is a very well run, clean, comfortable property with excellent service & the breakfast is as good as it gets. it is located right on the south side of town with access to the main highways down the street.

BestWesternHotels, Corporate at Best Western Plus Hiawatha Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Highland College - Shane move in"

5
11/01/2018

The hotel was perfect. The staff was very good. The room was spacious and very clean. The beds were very comfortable. This hotel is only 3 years old and very nice. I would recommend this hotel to anyone. Very convenient if visiting kids attending highland community college.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for staying with us and for your review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand

"Lucky Location"

5
11/12/2017

I stay in Hiawatha when visiting family. This hotel is convenient, comfortable, and clean. Staff friendly and courteous. Parking can be limited when the hotel is full. There is a lower lot without stairs, which requires walking to one end or the other and back up to the door. Good selection of breakfast items, and hot items are a good temperature.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for staying with us and for your review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand

"Very Nice Hotel"

5
07/12/2017

This was a very nice hotel. The rooms were very clean, breakfast was above average, and the staff was courteous and friendly. We will continue to stay here on each trip we make to the area. Just wish it were a little closer to St Joseph, MO.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for staying with us and for your review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand

"Thanksgiving Trip To Falls City/Hiawatha Area"

4
27/11/2017

Great location and a very welcomed hotel option for this area. Clean Hotel with up to date amenities. Overall a good experience for my family the large suite was an ideal fit for my large family. We visit family in the area often and this will be our new home when we are in the area.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for staying with us and for your review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand

"Make the drive to a different hotel"

1
21/11/2017

I made a mistake reserving rooms for a stay for work. The website populated the date for the following month and I didn't catch it until the confirmation email. I called the hotel several times to speak to the manager which the staff just kept saying he wouldn't be in until the following day. This happened almost a dozen times! Then the manager said he would have to talk to the owner and get back to me, but then never did. I stayed the original night i intended on, and now had to pay for another night, a month after I had been there. Make the drive somewhere else. I will be taking all of my business travels elsewhere besides best western from now on. The owner is clearly a sleaze

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. When a reservation is made online we are not able to make any changes as it has to be done by the guest through the online booking site they used.

"Great Motel"

5
14/11/2017

This was a great motel in which to stay. The rooms were clean and the staff was friendly. There was a concrete walking trail very close to the motel which was a couple of miles in length. The city of Hiawatha has several choices for places to eat. We enjoyed are stay and will use the same motel in the future.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for the review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand

"Voted Best Shower Pressure in America (by me)"

4
04/11/2017

When it comes to hotels, I tend to rate them based on their shower pressure. I'm a daughter of a plumber, so I was kind of spoiled with a good shower head and good shower pressure my whole life. I have visited 19 states so far and used many hotels across the country. This place had the BEST shower pressure out of any hotel I've been in so far! Not only that, but it was overall squeaky clean, seemed new, and I felt safe. The only reason why I didn't give it 5 stars was because the first front desk clerk wasn't very friendly and even refused to give me the wi-fi password when I asked for it. I ended up waiting until night to call the front desk and ask someone else for the password. They were more friendly and gave me the password with no problem.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Disappointed in this Hotel :("

3
24/09/2017

We have stayed multiple times at this hotel, one to 3 times per year. We were there Sat. Sept 23rd for one-night stay. It was honestly not a good experience. The front desk clerk was a woman of few words, wasn't very welcoming. She did get us checked in without incident. There were 2 beds in our room and upon pullong back the covers on one bed, we found hairs, what looked like a small piece of a leaf, along with several small flecks of black substance that was probably dirt, but big enough to easily pick up with our fingers. I placed all of this on a white piece of paper and took it to the front desk and showed the staff and asked for clean sheets for the bed. She simply handed me linens and didn't apologize in any way! At breakfast time, there was an issue with the staff keeping the food well supplied. Waited 15 min or so to get eggs and sausage out to the guests after running out. The waffle mix was in the wrong containers...blueberry mix was in the container that was marked for original. Orange juice ran out and didnt get refilled in a timely manner. Staff did not wipe any of the tables between guest use. We found staff outside taking smoke break together and at times could not find desk clerk to help us. We had great difficulty reaching desk clerk when we tried tocall before our arrival. The automated phone system kept cycling back to original message after multiple rings were unanswered bydesk clerk. It was just sad to see such a difference in quality of our stay compared to our previous stays. This is a beautiful hotel, but there clearly are some issues that need prompt attention. Staff training is needed. Customer service should be number one priority. We are sure hoping to find things much improved if we give this place another chance to earn our business.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"Very Nice Hotel"

4
18/09/2017

Very nice and clean room and good staff. Good full Breakfast. I would stay at this hotel again Having to fill Characters for the review. Right off the highway with good parking. Had a nice pool and hot tub but did not use them.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for the review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. We appreciate your loyalty to our brand.

"Excellent hotel"

5
02/09/2017

We had an excellent stay at this hotel. Breakfast was very good. Hotel lobby was especially nice and the staff we great. Restaurant for our evening meal were very handy to the property. We would definitely stay here again.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
We are so glad you enjoyed your stay! Thank you for the wonderful review. We do all we can each and every day to provide our guests with superior customer care. We look forward to your return and hope your experience keeps getting better every time. VIEW AND EDIT ?

"Hiawatha Best Western"

4
28/08/2017

I was pleasantly surprised to find such a nice, well kept motel in this small town. I use a black light when I travel to check for cleanliness and this motel passed with flying colors. The lobby is attractive and the breakfast is laid out efficiently and maintained throughout the open hours.

"A good hotel for a small town venue"

3
24/08/2017

I spent one night here in room 302. This is a 3 story property located near a freeway exit on highway 36. It is likely the best hotel in town and is adjacent to a McDonald's and close to gas stations. The property is relatively new and in great shape. No real complaints or issues. Our room had 2 queen beds and being on the 3rd floor was quiet. There is just one elevator which can be slow if there are multiple users. The room we had had all the standard amenities including a microwave and fridge, sitting chair, desk and companion chair, night stands and lamps. There were enough wall plugs for charging but just one between the two beds. The clock worked and the flat screen TV was in the bedroom with another one in the bathroom. The bathroom had a shower/tub. Breakfast was average but the burritos were good. I could not locate a PC but the hotel has free wifi and it operated well during our stay. Improvements needed: the bath mat was hidden daily behind the shower curtain so if you got into the shower you would get the bath mat all wet. The bathroom has the fan and light on the same switch. The fan is annoying and it should be on a separate switch.

"cigarette smoke in "smoke free" hotel, moldy"

1
22/08/2017

Super overpriced for the Total Eclipse, which they would only refer to as a "situation", poor attention to cleanliness, moldy stairways, intolerable air quality in the pool area, disrespectful staff who smoked cigarettes right outside the entry

"Not a bad hotel"

3
16/08/2017

We stayed at this hotel last summer with family who had come from various states. The hotel itself was clean. The pool was a nice addition for the kids. We found the rooms to be clean and fairly well updated. Housekeeping didn't come while we were there to at least empty the trash. The staff was ok, nothing really stood out in this hotel. This is the reason I am rating it average.

"Great value"

5
08/08/2017

This is a very good hotel priced right, If you want quick, clean, easy and affordable...check this location out...you won't be disappointed. The staff is helpful. The rooms are clean and quiet. The breakfast is good. Plenty of parking...with easy access off US-36.

"Good Night's Sleep"

4
07/08/2017

As this hotel is in the middle of "nowhere" it's really nice. Seems to be new or recently remodeled. Bed was comfy and the rooms have refrigerators, microwaves and coffee. Bathroom was a little tight and the person next door to me fell asleep with their TV BLASTING on my last night there. Otherwise I was pleased and comfortable with my whole experience.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your recent stay with us and for your review.

"Best Westen experience"

5
03/08/2017

This is a very nice hotel in a small town. The staff was exceptionally personable and experienced. They furnished a large breakfast. I didn't use the pool but there was an indoor one that looked nice. Also an exercise room. All very well kept. Our room was very clean. Enjoyed the stay.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review and your recent stay with us.

"Beautiful and clean"

5
27/07/2017

We were concerned since there was only one option in the area. What a pleasant surprise! Hotel was clean, comfortable, quiet and beautifully decorated. Have already recommended it to family who travels through the area often.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your kind review....Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very good accomodations, excellent desk staff."

5
26/07/2017

The room was very clean, with a very comfortable bed, and the shower was wonderful! The desk staff was exceptionally helpful, and pleasant. The full breakfast was good with a variety of choices. The room was quiet with no traffic noise.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"New, a little pricey "

4
25/07/2017

This is a nice new hotel. The room was good. It was a little more money than I hoped, but when you travel the back roads, you limit your own choices. The breakfast bar was ok. Nothing terribly noteworthy, good OR bad. I'm gonna get a gift card for staying here!

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review! We are glad you had an enjoyable stay!

"Clean & comfy"

5
13/07/2017

This is a relatively new hotel. Always find it to be very clean. Desk personnel are friendly and helpful. Beds are comfortable. Amenities readily available. Decent breakfast.I would prefer to stay here if I were visiting St Jo unless I needed to be there very early in the morning. Overall, it is convenient.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your kind review, Jean M!

"Hiawatha family trip"

3
12/07/2017

Overall it is a clean and friendly place. We have stayed there before and have gone back. They have good breakfast. This was the first time we had issues with the TV remote, didn't seem to want to work when changing volume and channels as well as not let you shut it off. The hot tube wasn't even warm. The bed this time was a little worn and should be replaced. But as an overall the is a very nice Best Western and we will probably stay there again.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review, Merlin. We apologize we did not exceed your expectations. We have fixed the mistake with the hot tub and hope you come back to see us very soon.

"Great Staff"

5
07/07/2017

We had accuracy error in our reservation causing our reservation to accidentally be cancelled. The staff went above and beyond to rectify the situation and remained extremely courteous and professional. Everything was made right to our satisfaction and we were treat like guests should be treated. Everyone at this hotel is awesome. Each staff member we encountered was friendly and professional.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your kind review, Jeremy. We again apologize for the mix up and confusion with your reservation but are very happy we were able to rectify the situation. We hope we can welcome you back very soon!

"Excellent Room Perfectly Executed"

4
29/06/2017

The Hiawatha Hotel has been very well-maintained for only being 3 1/2 years old from being built at the end of 2013. We were upgraded to a double queen suite so that all three of us had a separate bed. I slept very well. The beds were very comfortable. The pulsing shower was nice. I would do this hotel again with this bed configuration. The room overall was very nice and clean and felt new. Nothing in the room seems worn out. They have wall-mounted thermostat controls away from the window and on the same wall as the bathroom. It makes the room temperature seem more accurate. The front desk wood needs a little refinishing on the employee side left. Allana was very helpful at check out again. The parking lot was a little tight with the trailer. Next time I will park on the street, no matter what, and the save the headache of having to be so careful and having to maneuver the dark. Nice automatic sliding doors. This is a Best Western Plus but has a more compact feel which means it's hard to get lost inside. The lobby is nice and well decorated in fall colors. We really liked the carpets in the hallways and how the hallways were air conditioned. Breakfast just did not pop for me.  It did not pop for a Best Western Plus. The sweets and cinnamon rolls were really good. Also the foil-wrapped breakfast burrito was good and much better than McDonald's. Blueberries and granola were a nice touch to add in the cereal. The cheese omelet had a creamy nacho cheese filling inside. For a best Western Plus they need to improve the breakfast a little. Consider upgrading to the breakfast like Sidney, Lincoln, or Cheyenne and ask what they have done and who they have ordered for him to make an improvement here. Has the feel of a Best Western but needs just a little bit more extras to compare with other Best Western Pluses in the lobby and breakfast especially. Breakfast upgrade needed with better ingredients or equipment, more prep time, or something else to make it taste better overall. I think the breakfast would increase the feel of the value overall for price paid. Weighed in the balance with how excellent the room was and our stay still receives a very good rating overall.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review, David!

"Small town comfort"

4
26/06/2017

Relatively new property - great accommodations. Comfortably appointed rooms that are quiet. No discernible noise from nearby US-75 highway. Good breakfast, better than expected. Multiple hot choices, plus cereal and sweet breads. Friendly staff.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
We appreciate your review and are overjoyed to hear you had a great stay!

"Upscale nice!"

5
25/06/2017

For "rural" Kansas it's pricey, but it is worth the bucks. Not a single complaint! Fairly new property, impressive lobby, heated pool, new furniture and linens, very nice hot breakfast fare. Pricey for just a bed (is BW Plus; $100+), but if you can pause to enjoy the really nice amenities would definitely recommend it! Enroll in the BW frequent stay program as there are specials for members. Will be on our "good place to stay" list, which can be hard to achieve.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review! We are very glad to hear you enjoyed our hotel and all of our facilities. We are honored to make it on your "good place to stay list" and hope you return soon!

"Small Town Friendlyness"

5
21/06/2017

This hotel was very clean and the beds are comfortable. The staff are very nice and helpful. If you are traveling thru Kansas it is a wonderful place to spend the night and enjoy the history of the wild west.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review, Kittie! We loved having you stay with us and hope to see you back very soon.

"Extremely clean and courteous... except for the pool."

4
19/06/2017

Room was very nice. Breakfast was excellent. Staff was very nice. That being said, the bed was pretty hard, the pool and hot tub were pretty dirty and the internet was pretty slow. Also, we had an end room next to the storage and staff began slamming that door at 8 AM.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review, Justin. We're happy to hear you enjoyed your room and breakfast. We apologize our pool and hot tub did not exceed your expectations and we will be using your comments and make changes to hopefully give you and other guests a better experience during your next stay.

"Excellent experience"

5
16/06/2017

Excellent, quiet room. We stayed in room 100, next to the lobby. We were concerned that it might be noisy, but it turned out be be very quiet, even though there were many guests. Breakfast was also exceptional for a hotel in this price range.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your review! We are very happy you enjoyed your stay. We hope you come back to see us again and again and again!

"Excellent hotel and stay"

5
15/06/2017

Very clean hotel overall and rooms, friendly staff and accommodating, and breakfast was great. Had lots of family staying here for a family reunion in town, and they were very receptive to our groups needs. Have stayed here once prior, and would stay here again - very nice hotel.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review, Delisa! We loved having you and your family stay with us and hope you all come back and stay for your next reunion!

"Registered Nurse"

5
15/06/2017

The motel had excellent service,.The rooms were clean had items for convenience, like refrigerator, coffee pot, microwave. The room had plenty of towels and wash clothes. The motel had an excellent breakfast compared to other motels I had stayed in. Staff were very polite and professional. No problems at all with my stay

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your review, Brenda! We are ecstatic to hear what you loved about our hotel and hope you return very soon.

"Family Reunion"

5
12/06/2017

Loved our stay and wonderful stay. Very clean , very comfortable. Very accommodating for our large family reunion. The food for breakfast was delicious and readily available. Our family used the pool and fitness center as well.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your wonderful review, Shawna D! We loved having you and your family stay with us and hope you all stay again next reunion and every time you're in the area in between.

"stop to rest"

5
11/06/2017

this seems like brand new hotel! Great pool and hot tub that is treated with salt water. We really liked it! The rooms are clean and beautiful! the hot breakfast in morning was superb! you can't go away hungry! the staff was very nice and talked to us when we walked by. The lemon water available up front was great for us when we arrived....there is everything to like about this place...would like to stay there again someday!

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your review, Kim F! We greatly appreciate all of your kind words and are very glad to hear you enjoyed your stay. We would be thrilled to see you stay again with us very soon.

"Very nice!"

5
08/06/2017

Definitely the "go to" place in this area of Kansas & Nebraska. Newer property, very nicely decorated. Clean comfortable rooms. Right next door to McDonald's. Close to the highway, but you rarely hear any vehicles.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review! I hope you come back to stay with us very soon.

"Review"

5
04/06/2017

The hotel staff very friendly. Room clean very quiet even though it was located next to elevator. Swimming pool inside, clean and conviently located. Breakfast was very nice with several choices and excellent coffee! I really liked the fresh cookies at front desk!

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you so much for your review! We're glad you enjoyed your stay and hope you come back to see us very soon.

"Nice find in NE Kansas"

4
27/05/2017

I'm in NE Kansas about 3-4 weeks a year for work and have traditionally stayed in Topeka but it's at the southern edge of my project area. Was very glad to find Best Western Hiawatha. It's the same modern hotel you find in metro areas but right where I need it to be. Very nice experience. Front desk help was very pleasant, even after I locked myself out of the room 2 times. Breakfast was similar to what this class of hotel offers; there are plenty of hot or cold options. Not Cracker Barrel but certainly better than fast food options and it's included in the price of admission. Housekeeping staff was helpful and worked around my odd schedule. Hiawatha is fantastic. Small town America....but with a McDonalds and Super Walmart. Beautiful parks and a courthouse square that belongs in a movie. There was even a small movie theater that reminded me of the one I grew up with in my small town. So glad to have found this motel. Two thumbs-up.....way up.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review, Brett. We are so glad you found us and enjoyed our unique town as much as we do. We hope you come back to see us again and again and again!

"POOL IS FILTHY"

2
24/05/2017

The hotel pool smells like a pond and is completely absent of any chlorine. As a result of this negligence, my daughter caught a virus which brought about a high fever and diarrhea. The room had food down in the vent, so an odor resulted when tried to use the heater. There were huge scratched on the faces of furniture (a brown permanent marker would have at least been an effort). The "blanket" at the end of our bed had a huge rip in it. Do not let you child swim in this pool.

BWPlusHiawatha, General Manager at Best Western Plus Hiawatha Hotel, responded to this review
On behalf of our entire team, I would like to apologize for any inconvenience you experienced during your stay with us and wish your daughter a speedy recovery. I would like to explain that we do not offer the chlorine pool you would find at most other locations. At our hotel, we have chosen to use a saltwater pool and therefore do not use the harsh chemicals that are needed to upkeep a chlorine pool which is why it does not have the standard "pool" smell you are used to. Just as with a chlorine pool, if too much water is ingested while swimming, a person can contract flu-like symptoms such as the fever and diarrhea you mentioned your daughter suffering from. If you have any suggestions on the different types of pastries you'd like to see on our breakfast bar, please let us know and we will take them into consideration. We also noticed you rated our fitness center at 1 out of 10 and we would be happy to hear why you felt it deserved this rating and what we can do to better the facility. With the spring weather, the HVACs in our guest rooms are typically running cool air through the A/C coils, thus leaving the heating coils untouched for long periods of time which can cause the coils to give off a faint odor when they are first heated again. I can attest to the fact that our housekeepers do a marvelous job keeping the rooms clean for our guests and cleaning the filters on the HVAC units are part of their daily tasks. We do apologize as we did in fact find a small tear in the decorative spread that was presented at the end of your bed. This spread has since been re-purposed and will not be placed in another guest room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any further assistance, please don't hesitate to contact me directly. Sincerely, Brad Trundle General Manager Best Western Plus Hiawatha Hotel

"You will get a good night sleep!"

4
23/05/2017

Nice hotel and one of the few good hotels in the area. A bit on the pricey side but you will get a good night sleep. Was not impressed with the breakfast, it is not much different than much cheaper hotels.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review! We're glad to hear you slept well and hope you come back to visit us again soon.

"Great stay"

5
15/05/2017

Nice clean modern facility. Professional and friendly staff. Comfortable bed and pillows, allowing a very restful night after travel, graduation and celebration with family. Good variety on breakfast bar.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your delightful review, Kathy W. We're very happy to hear you had a comfortable stay and glad we could help make your graduation celebration activities one for the books!

"Great place to stay if money is not a concern, clean, neat."

5
05/05/2017

Very enjoyable experience overall, nice amenities like a pool and hot tub and a lift for people who find it hard to get in and out of them, I had never seen one before. Staff were very good but more staff was needed in the evening when people were checking in.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review! I'm glad that you enjoyed your stay with us, and look forward to your next visit.

"A Good Place to Spend the Night"

5
25/04/2017

The Best Western in Hiawatha is a lovely place to spend the night. The people working the desk were very friendly and helpful. The rooms were large and very clean. The breakfast had a wide variety of food and was very good.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review! I'm glad that you enjoyed your stay with us, and look forward to your next visit.

"Great Place"

5
29/03/2017

Unexpectedly new and very nice hotel located in Hiawatha. The rooms as comfortable, the warm breakfast was appreciated and the hotel staff was very friendly . If I am back in the area I would definitely stay here again!

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your review! It's always great to get wonderful feedback like yours. We look forward to having you back in the area!

"Best Western Hiawatha"

5
23/03/2017

The Best Western Hotel in Hiawatha is fairly new. It is in great shape, especially compared to the other options in Hiawatha. The desk clerk was friendly and helpful. Breakfast was great. Thank you for your help. We will definitely choose this hotel for our spring break trip next year.

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your wonderful review! I'm glad that you enjoyed your stay with us, and look forward to your next visit.

"KS, Again"

4
14/03/2017

This was the second time that I was in this general region of Kansas (where nothing really is). The first time I was in Sabetha where even less happened. However, if you are ever in Hiawatha, stay here at the Best Western. It was a surprisingly nice hotel that had great rooms, a pretty solid workout area and the people there seemed nice and helpful. I don't know if there were updates done recently or if it is just a newer hotel, but I enjoyed my time here at the hotel (there isn't anything else to do in Hiawatha, really).

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
We're so happy that you had a great stay with us. Thank you for reviewing our hotel!

"Great stay"

5
07/03/2017

One of the best hotel experience I have had in along time. Mary the breakfast lady was very helpful and made sure me and my 25 kids (j/k but there was a lot of us) always had food and kept picking up and checking to make sure we were all okay. Casey was so amazing and helped up fine everything and just made sure we were all good. Great stay overall. Thanks everyone

BWPlusHiawatha, Front Office Manager at Best Western Plus Hiawatha Hotel, responded to this review
Thank you for your glowing review! I'm glad you had such an enjoyable stay.

"Rude Service!!!"

1
27/02/2017

The front desk manager here is rude and hateful. She Overcharged me above me signed check-in rate and all but threw me out when I asked for a late check-out!!! She made me feel like I was an inconvenience and proceed to argue with me infant of her staff as well as other guess. Never going back!!!

"Reserved for our wedding in September of 2015."

5
04/11/2016

We reserved rooms for wedding in September of 2015 ( wasn't able to set the review date back that far.) We had a great time and heard no complaints from our guests. The suite room was very spacious and accommodating as well.

"Excellent Stay"

5
31/10/2016

We were very happy with everything and would stay here again in the future. The rooms were nice. We had everything we needed. The breakfast served was wonderful. The staff were all friendly and helpful as well.

"Pleasant Stay"

4
18/10/2016

This is a very nice hotel in a small Kansas town. Well maintained and clean property. Comfortable bed. There was a four hour power outage while we were there, but the outage was regional, no fault of the hotel!

"Nice room and staff, but why no staff seating!"

4
18/10/2016

I appreciated having a hit tub and indoor pool. The breakfast was mediocre (we are used to quality oatmeal and the fresh fruit salad at Hampton Inn) but the rooms were fine. Staff treatment: I noticed in the reception a big sign behind the counter for staff not to sit on the filing cabinet. It was the height of a chair. I looked around and there was no chair at all for the staff. I asked about it and was told that staff are expected to stand all through their shift, even when no customer is in the reception area and even all night! This is to appear attentive. Can you imagine? How needlessly exhausting for them!! Shame on the management! They should stand, but only to wait on a customer.

"A Fine Place"

4
14/10/2016

This was a nice motel in a small town. The town did not have many food choices, so the breakfast was especially helpful. It was also a quiet place to stay. We noticed several people at breakfast who stayed there while working in the area. Although we did not get to know the staff in our very brief stay, they seemed to have a friendly relationship with the breakfast staff. Breakfast was good.

"Worst Staffing mistake for a busy weekend in a small town"

2
03/10/2016

Would not want to stay here unless I had no other option! I would need to be re-assured proper staff training would take place. Staff was rude and inconsiderate to those trying to check in, and was on her cell phone the entire time. Felt like I was a burden for trying to check into my own hotel room. At night the hotel is pretty quiet no a lot going on. Thankfully there is a gas station right next door for late night emergency items, or some coffee. The small amount to shampoo/conditioner is barely enough for one person to use once, so I would recommend bringing your own.

"Great stay!!"

5
29/09/2016

Myself and 4 friends went on a 4 day trip to Kansas to the Rt 36 Treasure Hunt! This is where we stayed on the way home. Very nice and the room accommodated all 5 of us which was great!!! Breakfast was AWESOME and we had a great stay. The hotel is new and very clean! Thanks! We will be back next year!

"Terrific Best Western. Maybe the Best Best Western?"

4
24/09/2016

We thoroughly enjoyed our stay at the Best Western in Hiawatha, Kansas. The property is new, well decorated in bright happy colors. Our room was well appointed with enough plug ins for our electronics by the bed where we use them.

"Great place"

5
16/09/2016

This hotel exceeds the quality and service of most Best Western Plus hotels. The staff is very friendly and accommodating. The breakfast has a good variety and the dining room has plenty of space. Great hotel for the price.

"best western hiawatha"

5
15/09/2016

great reception, comfy and clean room and offered fitness and pool (unfortunately didn't feel like using).Good location but need to put hotel sign at a location where it can be seen from the road in town.

"Trip to NE Kansas"

5
10/09/2016

We were on a motorcycle trip and ready to call it a day. Never stayed here before. Everyone was very nice and helped us with places to eat great meals. The morning meal was outstanding and a great selection to choose from. When in that area we will stay again. Thank you

"Great Place To Stay"

5
06/09/2016

Modern hotel with an easy to location to find. the grounds are well maintained. The staff has always been friendly staff and willing to help out. he room are clean, quiet and comfortable. Nice selection of breakfast items.

"Clean and quiet"

5
02/09/2016

This is a very nice place to stay.Friendly staff.Rooms are vey clean.Comfortable beds. Breakfast has a good selection.easy access to gas stations and food. Highly recommended. Would definitely stay there Again

"Nice Place to Stay"

4
31/08/2016

This hotel was very clean, comfortable and the staff was very courteous. I usually stay at another brand of hotels but this hotel is equally as good as the other brand. I traveled for business and the internet and quiet atmosphere helped me get a lot accomplished. It is definitely a good place to stay for the price! Quiet, friendly and services should be rated high.

"Fed up"

3
27/08/2016

Enough is enough! I have been coming to this location with a work crew for the last 3 years " some of them longer than me" This year has been full of disappointments " generally on the 2nd shift from the same clerk" For starters ,I have a service dog. After one clerk seeing what room I was in she threw a big ordeal and said that I can't be in that room with a animal. I politely informed her of the laws and explained it doesn't matter what room I'm in that I can't be refused a room and even offered to print the laws so she could brush up on them . She just walked away with an attitude. There was a time when I asked for 4 quarters to put in the dryer before it stopped " not realizing this dryer didn't work like that" and I would bring her a dollar right back and she looked at me like I was crazy and said not until you give me a dollar. The next 2-3 encounters were fairly pleasant and I figured she was just having a bad day before. Then today takes the cake! A few of the crew and myself decided to grill out and while shopping one person picked up plates, napkins, and utensils " which every hotel we stay at politely provides for us on a regular basis . Then we remembered she might be working and proceeded to buy the items. Smartest decision we made. We needed to heat something up and I asked for a couple of bowls from the breakfast room and I was told that she could not because it is only for the breakfast hours. I asked about spoons and forks if I were to get take out and they were forgotten . She again said no ! I stay in over 300 hotel nights a year and I'm a diamond member for this brand! I get cereal and milk late night in most properties just by asking.. When my project manager heard of this he decided to inquire and was told " we do not have to stay here" Now let's do the math- 12-16 rooms weekly X 106.00 a night per room for 5 months. Not to mention the motorcycle crew you run off from parking under the canopy during rainy days. If this is what we drive 30 mins for I'll take my Buisness elsewhere.

"As always a pleasure to stay here."

5
11/08/2016

Couldn't have been any better. The breakfast was great, my room was clean and the temperature in my room was already cool on a hot summer day of 95 degrees. I really like having a thermostat on the wall that I can adjust the temperature to.

"Nice newer hotel"

4
05/08/2016

This is a nice hotel, the beds were very comfortable. The rooms very clean. The breakfast was good; biscuits & gravy, eggs, waffles, the usual stuff. Rooms had mini fridges, microwaves, and coffee makers. The pool is small, but it's nice & is saltwater.

"Great place to stay!!"

5
25/07/2016

We were very impressed with our stay at this Best Western. The staff was wonderful, the breakfast was great and the Hotel is very clean and well kept. We were in town visiting family and we will definitely stay at this location again.

"Very nice alternative to find in Hiawatha"

4
19/07/2016

We were very pleased to see that BW had built a hotel in Hiawatha since our last visit and were even more pleased when we saw how clean and welcoming it was. Very nice staff, helpful and accommodating , good breakfast choices and comfy bed....what more could you ask for!!!

"Really nice place"

5
09/07/2016

I was surprised to find such a nice motel in a smaller town and not on an interstate. The check in clerk was extremely friendly and helpful. Nice, clean rooms with attractive decorations. Standard motel breakfast. Would stay here again if ever in the area.

"Buisness Travel"

4
08/07/2016

Closest hotel to Pawnee City if coming from the Missouri side (St. Joseph). Rooms are clean and kept up to date. Beds a little firmer than I like. Friendly staff. Hotel appears to be newer. Very easy access to Highway 36.

"Expensive for a small town hotel"

5
03/07/2016

This is a relatively new hotel and it's a little expensive to stay here, but if you've got the money and you like new, and you trust Best Western, you won't be dissapointed. Microwave, fridge, hair dryer, clothes iron, 1 cup coffee-maker. High speed WiFi although it drops out periodically, at least last evening (this morning, not so much). I found the bed to be quite comfortable, not too soft and not too firm. The shower puts out plenty of water. The breakfast menu is very satisfactory in my opinion: Sausage, bacon & scrambled eggs, apples, oranges & bananas, cold & hot cereal, biscuits & gravy, juice & coffee, and I don't know what else. It's relatively quiet here at night. Traffic on nearby highways 36 & 73 both pass by without stopping; one highway over the other, meaning you don't have the noise of vehicle's stopping and starting during the night. Also both highways are pretty quiet at night anyway. Now for the petty complaints. Water pools in the shower soap dish, rather than drains out. There's some minor wear on the framework of the cabinet the tv sets on. The digital readout on the thermostat is hard to make out. Lastly, in the parking lot, the tall upright light pole just to the southeast of the building rocks back and forth a little in the wind. Needs to be fastened down securely. (if it should ever fall over and hit a car, that would be a problem!)

"HammerTime Pilot Car"

5
03/07/2016

We had a Great nights sleep in comfortable beds. Large double bed room with a lounging chair and ottoman. Breakfast was very good! Clean room with a nice bathroom.Very nice salt water pool & hot tub to relax in. Good parking and well light. Friendly staff!

"Nice hotel for the area"

4
24/06/2016

We paid extra for a king suite room, so not sure on the regular room size. Our room was a great size, clean and new. The bed was comfortable. The staff here were fantastic! The breakfast food was on the low end of quality, and they don't provide the nice little extras that other hotels in this class offer. Like a newspaper, snack at check-in, or a selection of toiletries in the room. This is a great hotel and price for the small town it is in though, and I would stay here again!

"Senior, but denied senior rates"

1
19/06/2016

My room was clean and the staff was courteous. I am 74 years old. I opposed the political and religious positions of AARP, so I belong to another organization for seniors, AMAC. Best Western refused to give me senior rates because I am not a member of AARP. I believe that this is discrimination, pure and simple.

"not bad"

4
31/05/2016

Nice Hotel. Breakfast was not all that good. Good hotel for a small town and well located right off of hwy 36. Not really much more to say, but it says I have to have 200 characters. Staff were nice and the rooms were clean, but a little cramped.

"Good stay"

5
30/05/2016

Good clean rooms. Friendly and helpful staff. The cleaning room people cleaned the room very well. This above all is important to me. I also enjoyed a good breakfast. This stay exceeded the expectations of the traits and characteristics I have come to expect in a stay. Great staff!

"Best Western Plus Hiawatha, KS"

4
26/05/2016

This is a new hotel, so the appearance inside & out is still very nice. The beds are a bit hard for my liking, but also not a deal breaker. Breakfast is not absolutely the best I've had at a hotel, but again not a deal breaker & we still enjoy eating breakfast there in the morning.

"Great Place in the Middle of Nowhere"

5
23/05/2016

Hi Folks, My wife and I where on our way to Omaha and stopped here for the night. This is a lovely place with clean comfortable rooms and a very considerate and understanding staff. By understanding, I mean that I had made a bunch of reservations all at once some time back and screwed this one up. The staff was very patient and understanding in helping me and should be commended. Regards, OldeBear

"Excellent Value"

5
21/05/2016

Traveling with the pipeline for maintenance/repair digs, I can go through 20-30 hotels a year easily. This is the very first hotel I felt was worth it's rate. Though the area is remote, as most are in my business, this hotel is very nice. Room was very clean, everything looked fairly new and in great condition. Beds and pillows were comfortable, towels in good condition, shower pressure could stand to be stronger, internet worked well, Flat screen TV with many channel options, coin guest laundry that the dryer worked the first time to dry everything, quiet, very friendly front desk, elevator if needed, felt safe. A very pleasant, stress free stay at a great price.

"Only game in town"

5
02/05/2016

I stay here occasionally when visiting family. This hotel is so far above the competition it's no contest. Relatively new property and well-maintained so far. The rooms are clean and comfortable. Good beds with more pillows than I can use. Full breakfast in attractive surroundings. Close to highway, but no noticeable traffic noise. Only complaints are that the night light was burned out and the bathroom door needed a good wipedown. Had to wait a few minutes for someone to come to front desk both at checkin and checkout. Friendly staff, though.

"Business Trip to Peoria, Ill."

5
29/04/2016

Extremely pleased and impressed with facility and treatment. Was initially put out by the national switchboard I reached when calling for a reservation, but quickly changed my mind as the attendant was professional, courteous, and efficient in processing my request.

"Excellent"

5
20/04/2016

Outside of a Wifi problem, we had an excellent stay. Breakfast was great with a wonderful variety. Pool and Hottub were nice and clean. Most staff were very nice and polite. Rooms were clean and fresh...

"THE place to stay in this area"

5
28/03/2016

The staff is friendly and helpful. The room was very nice. Great bedding, comfortable overall, including the bathroom. There was a refrigerator and a microwave in the room. It was fairly quiet -a good night's sleep.

"A very nice facility"

5
14/03/2016

This Best Western is a relatively new/recently refurbished facility and it is very nice. The room was spotless and the lobby and breakfast area appeared to be also. The staff was very efficient and helpful. This was our first stay in this town and we were pleasantly surprised to find this hotel there.

"business person"

5
22/02/2016

Great Hotel! Very clean, would highly recommend this hotel. Staff was very hospitable and friendly. Rooms were spacious and very clean. Breakfast was good and had a good variety of options! Very enjoyable stay in a small town hotel.

"Very clean hotel, new, decent beds, but the breakfast was a disappointment"

3
15/02/2016

The hotel is very new and this is appealing for the area. There are few "new" places around Hiawatha. On checkin, our first "suite" looked out onto a wall, which was surprising for Kansas. I could understand it in New York, but not Kansas. We had asked for a top floor room but we were told we couldn't have one. After asking again, we miraculously got a top floor room with a decent view. The room was well appointed and the beds were decent. The one part of the stay that was bad was breakfast. The food was very lackluster, and the service for the breakfast was non-existent. There were few to no gluten free options, and when we asked the servers to make eggs gluten free, they said they could not provide any other eggs than what was already there. Because of the possibility of contamination, we skipped breakfast and went elsewhere. Additionally, someone in our party had left a DND sign on their door, but the service staff knocked on the door early anyway. Also, there was a lot of racket in the morning in the hallway and we're not sure whether this was the staff or noisy guests. I would probably return to this hotel and give it another chance, but I can't say that it's something I would look forward to. As I mentioned, it's the only new hotel around...

"Overpriced and Nobody wants to Help you"

1
08/02/2016

We stayed at this hotel for a wedding and we got there under the understanding that we would get the wedding rate, we didn't. We checked in and asked if we could pay cash and leave our card on file. We could but we would be changed 150 deposit plus the price of the room or our card would be charged then credited when we pay cash at checkout. We got stuck in the elevator, the keys never worked. The staff was less then helpful and the printer was broke so we couldn't see what we were charged. I got home and of course the charges were wrong.

"Our first 1 star review"

1
05/02/2016

It brings us no joy to leave our first 1 star review on TripAdvisor. Here's why... We stayed at Best Western Plus Hiawatha Hotel for two nights in October 2015. We booked and pre-paid through Expedia. Upon check-in we provided our credit card for incidentals, which is quite standard. On check-out though, Best Western Hiawatha charged our credit card for the entire stay without our knowledge. So we were charged twice for the stay - first by Expedia, and again by the hotel. We only became aware of the unauthorised charge some weeks later when checking our credit card statement. We contacted Expedia, who contacted the hotel on our behalf to request our refund. We were told (by Expedia) that Best Western Hiawatha acknowledged their mistake and would process the refund in the next few days when their manager returned. Weeks later we still hadn't received the refund, so contacted the hotel directly by email. We got a confusing response which implied that our refund had been processed on 19th November. When we asked for clarification of their confusing email we got no reply. At this point we decided to pursue the matter through Best Western Customer Service. Over the next weeks, we dealt with multiple customer service representatives who were, quite frankly, useless. We thought that Best Western, being a huge global chain, would have a top-notch customer service team, and that someone back at HQ would pick up our case and follow it through to a speedy resolution. Nope! Instead, we got a different person every time we contacted them, and all they did was forward our emails to Best Western Hiawatha. They ignored our questions, and just kept telling us to follow up with our own bank, and to provide Best Western with our credit card statements. It was incredibly time-consuming for us to collate our statements and blank out all our private info, and yet in return Best Western Hiawatha could not even provide us with a simple transaction receipt to verify they'd actually processed the refund. The only thing they ever sent us was a Best Western-produced invoice that proved absolutely nothing. By this time it's January 2016 (Happy New Year!) and still no refund. The only explanation the hotel offered was that international transactions take time to go through. Not true! We know from experience that you can send funds to anyone in the world within days. Our bank confirmed that international transactions don't take that long, and they opened an offical dispute against Best Western Hiawatha's unauthorised charge for us. We finally, finally, got our refund on 18th January 2016 - keep in mind that our stay was on 31st October 2015, and that Best Western Hiawatha supposedly processed our refund on 19th November 2015. As a result of this drawn-out, stressful, appalling experience, we have made the decision to never stay at a Best Western again. In the sprit of providing a true review of the hotel itself and not just our terrible experience, below is the review we would have left if this hadn't happened... Room - Our room was modern, clean and spacious, and we had no complaints about the room itself whatsoever. Front desk - Service was always a little slow, and on more than one occasion we had to wait for the staff to finish their personal conversations before serving us (my absolute pet peeve!!). Breakfast - Here we're divided. I did not like breakfast at all - there were no healthy options, only sickly sweet cereals, tarts and donuts (donuts, for breakfast!!) plus some hot food. My partner is not such a picky eater and was fine with the options provided. However, on the first morning there was a high school basketball team there, and the ravenous teenagers cleaned out all the food! We had very little to choose from and had to wait a long time for some extra breakfast to be served. Also, there was not enough room and we had to find a seat on the couch out in the lobby area. They clearly had not catered properly for the extra numbers in their hotel that day. Room cleaning - On our first morning we put up the 'Do Not Disturb' while we were at breakfast. We removed it while we were out for the day but our room was still not serviced. Overall - We would have given it 3.5 stars.

"Short vacation"

5
24/01/2016

This Best Western Hotel was a wonderful place to stay. All areas were beautiful, the room, breakfast area and lobby. All employees were helpful and cheerful. We would stop there again if we get near to Hiawatha, Kansas.

"Great place!"

5
16/01/2016

This is the nicest Best Western I've stayed at in quite awhile. The rooms are nice and the staff was friendly and professional. The breakfast has a nice variety and the staff makes sure everything is fresh and the area clean.

"Mice in Hotel Dinning Room"

2
04/12/2015

There was a mouse in the dining room and nothing was done about it. I could not sleep all night because I kept thinking that I was hearing mice in the hotel room and they only offered a 25$ discount. Wish more would have been done. Such as setting up a trap or a free night stay for all of our trouble and distress.

"Decent"

3
01/12/2015

Decent hotel. Overpriced and monopolized the market in Hiawatha. Would have liked to stay at a Hilton property, but this was not an option in Hiawatha. They need more staff badly. I have never seen such a poorly staffed hotel/motel. They have one person working during the night shift and one person and a housekeeper during the day.

"Really gone down hill"

1
27/11/2015

This is the third time we have stayed in this hotel and I have to say that it has steadily gone down hill. We arrived today to a parking lot covered in ice. The elevator was broken and we had to have the keys to the room reprogrammed twice just to get our room. The carpet on the stairs was nasty and covered in crumbs. The carpet in the room was sticky. And the tv is a real piece of junk. We will go back to Atchison to stay. Won't be staying here again.

"Phoenix business traveler"

5
21/11/2015

Not much to choose from in Hiawatha, KS, but it was an excellent choice. Overall excellent stay. No complaints as everything was great. Came in late at midnight and elevator had stopped. Service was called, but being tired, I walked to the third floor and went to bed. Excellent breakfast and facilities.

"Very nice hotel & pet friendly!"

5
12/11/2015

This was a nice hotel with a good price that was pet friendly, had fast wi-fi and a hot breakfast. This hotel was just what we needed while passing through. We had no negative issues. I would highly recommend staying here and would stay again.

"Great Service!"

4
04/11/2015

We checked in with a large bunch, and even tho their printer was down, they processed us quickly and got us moving so we could make our parade!. Karen at the desk took great care of us! She even came out to take a picture of our parade float, our Camel! Then arranged for us to have the breakfast area that night to watch our KC Royals play and to eat pizza from Casey's we bought. Breakfast crew was kinda overwhelmed by us, had a hard time keeping up with how many we had there. Rooms good & clean.

"Safe, Clean and Friendly"

4
04/11/2015

This hotel was clean, friendly, and quiet, for the most part. The only obvious improvement to be made that I could think of would be the breakfast. The biscuits were.. less than desirable, and the coffee tasted off. Other than that, it was a good stay.

"Good place to stay if you are in Hiawatha"

5
02/11/2015

Very clean hotel. Quiet and convenient. Friendly staff and we got extra pillow per our request. The breakfast was tasty and there was plenty of choices. The pool was a salt water pool and there was a very nice whirlpool to relax in.

"Night of the Hiawatha Halloween Parade"

5
02/11/2015

This was one of the best Abdallah Shrine members hotel stays. All Best Western locations should be upgraded to this great offering. I have stayed in a few over the United States that have become run down and poorly managed. The ability for our group to be able to enjoy the evening in a comfortable setting as set up in the lobby is alone a giant plus. Easy access, close to highways and food. Outstanding.

"Great Place to Stop"

4
10/10/2015

Clean rooms, comfy bed and pillows, quiet, friendly staff, and many other ammenities. The breakfast buffet was good, and I enjoyed sitting by the fireplace as I ate my breakfast. The price was right. I highly recommend this hotel.

"Nice Work Stay"

4
27/09/2015

I was scheduled to work in the local area by my company and was having a difficult time finding a place to stay. I'm glad I found this hotel! The staff was pleasant and helpful, the hotel was clean and quiet and they always had fresh coffee available no matter what time of day it was. I chatted several times with the cleaning ladies and everytime they asked if there was anything I needed in my room they'd get it for me. (I general leave a "do not disturb" on my door. I am capable of making my own bed and they don't need more work than they already have.) Towels, garabage bags, etc... was supplied with a smile on thier face. If I ever have to come back to this area for work I will be staying here even if it means a 30 mile drive to the job site.

"very nice"

5
26/09/2015

we have stayed at this hotel 3 times now--staff always very kind and helpful--no complaints at all. especially enjoy the hot breakfast complimentary. easy to find off highway 36. mcdonalds next door. rooms clean. bed comfortable.

"Great Stay"

4
24/09/2015

Reserved this room through hotwire.com and got an excellent rate. For what little we paid I was pleasantly surprised with the hotel. Very clean and modern. Will definitely stay here again if we get back out to Kansas.

"Great value"

5
15/09/2015

Was very pleased with condition of hotel and the great value the whole experience was. It seemed to be recently painted, and the decor was very pleasing. They also offered plenty of time for the breakfast buffet so all could utilize this amenity.

"Comfortable"

5
13/09/2015

the bed was very comfortable, and room was very clean i would like to stay here again with my boyfriend. my boyfriend said the room was really nice and the breakfast was really good. he would love to stay here again but in a queen room.