Sure Hotel by Best Western Caen Memorial

Stayed for four nights on a Leger Battlefield tour, Hedgerow Hell.Quick easy check in for our party of 27.I stayed in room 104,clean, very quiet hotel,I never heard a thing in the four night we stayed,good power shower with piping hot water, nobody's room was cleaned or towels changed in the full three days we were there but not a problem for me cause I was a solo traveller.High bar prices with a large beer 9 euros & a red wine 5.50 euros,but there's a large supermarket 15 mins walk away.Breakfast not the worse or best,fresh orange juice,tea, coffee, cereals , Normandy cheese,ham, croissants, yoghurts etc enough to keep you going till dinner,I didn't eat an evening meal in the hotel as I went out for the three nights, some guests said it was hit & miss, very good one night & average the next night.I went to the La Boucherie steak house which is a 6-8 mins walk,well worth the walk, reasonable prices & food & wine.Friendly , helpful staff especially the young Amber who worked on reception & bar.

Formal complaint Sure hotel by best western Caen mémorial 21/7/25 - 25/7/25 On the 21/7/25 we arrived at the hotel and went to check in , we proceeded to check in and was told we would have to pay separately for our rooms to be cleaned which we didn't understand why we would need pay separately for our rooms to be cleaned .We then proceeded to to stay for a drink or two which we paid for each time , we noticed then it was different prices everytime we order a coke and 50cl of brew dog ... first €12 then we got served by a diffrent person and it was then €13 everytime we was being served it was a different price Then on day 2 of our stay we came down for dinner to be told there will be no tables ready until 20:00 which we sat to one side and was waiting we notice other people was being seated before us even people that wasn't from the Hotel but they didn't have a booking either so we ask a member or staff and she said you can sit over the other side there is also a delay on food .. so we said OK and we ordered food which arrived 10 minutes later and we noticed all the other tables had jugs of water which we did not .. we then left . We felt aqward for the rest of our holiday being in the hotel and we never eat or drank there for the rest of our 5 days of visiting it ruined our holiday and made us fill like we was not welcome ... on the last day ( which we decided to check out early due to the way we was treated )We we was checking out they said we owed £14 euros for a beer and coke we did not pay for .. however we only had a beer and coke the first night we was there and we paid with cash ... it also was €14 which if diffrent to the other two orders and price we paid for the same drinks but served by different people... This was not the romantic week away as it was a once in a life time trip it ruined our holiday and is not acceptable and would not being staying again aswell as telling all our friend and family not to visit it was a horrible stay .. As for the reasons stated above I want a full refund on the price I paid for the hotel to compensate for ruining of our holiday it is not acceptable as we are QUEST of the hotel . I have sent the complaint to three different emails and complaint forms and I haven't anything back from anyone is this unacceptable and make things worse .. When sent formal complaint the complaint to best western the issues was not addressed the hotel have said they contacted me about the issues via email directly which they did not ... no evidence provided .. I can provide evidence of my complaint but they choose to ignore that fact ... I have contacted UKICC and Booking. Com .. for legal advice... I would not recommend this place.. there are lots of Hotel do not bother using this one

I went June 24 keep thinking about the food & hospitality & do want to go back, not sure when can. Best salad, homemade houmous & great breakfast spread, still dream of it. May see if Best Western here offer it. .Lovely decor with books in the dining area, Lovely staff. The room was bit small & not what thought as not near the pool. Did not swim as bit cold & no costume. The bed & pillows were supercomfy there was a tv watched in French. I think had to wait for the room so discoveed the gardens & the museum but was ill.drinks in reception. New shower room. Fab. Fond memories. Thank you, merci to all the team & hope to come back.

Stayed here on a Leger Battlefield tour. Hotel was ok, rooms very small, swimming pool massively over chlorinated. Restaurant was ok (but only by UK standards!) but breakfast was good with a lot of choice. However the bar prices were ridiculous...10€ for 50cl of beer (which works out at £10 a pint) and the cheapest bottle of wine was nearly 30€. You're stuck out on an industrial estate so there is very little competition and they can charge what they like. Even in Paris beer wasn't that much. In fact it was the most expensive beer I've ever had. Perhaps I need to get out more.

Stayed here in June. Weather was cold and rainy. We were given the handicap room on the first floor. Not sure why but it was a big room and it worked out. The AC is controlled by the front desk and we didn't know this the first night. Due to the weather, they had the temperature set warmer than we like it. It was way too hot for us. The second night we let them know which temperature we wanted and they reset the thermostat for us. Being that we were given the handicap room, the shower is open floor. The water does run all over the floor but a squeegee is there to clean up after to push the water in the right direction. Room has limited counter space. No drawers for clothes. No place to put anything in bathroom. No Safe. Room was quiet. Bed was firmer than we like. By the second night we could feel the springs. There are 2-3 restaurants nearby and the hotel has a restaurant too. The food is good in the hotel restaurant. Breakfast is pretty much the typical French breakfast. Hotel is a distance away from airport and city center. Most staff spoke English.

The hotel was pretty close to highways heading all over Normandy. Very convenient if you're travelling by car. There are several grocery stores and restaurants within 1-2 miles. There is an on-site restaurant, but I never had any meals there. The mattress was firm, with lots of pillows. Big, fluffy towels were an unexpected pleasure. Only downside was my room was never cleaned. I could have called, of course, but I was only there a few days and didn't have much garbage.

We booked a 1 night stay with brekkie and parking. Checked in around 8:30 and was reasonably quiet. Check in was super fast and staff were lovely and polite. Our room was lovely and clean. Bed was quite big and comfy. Only issue with the room which is more personal preference is no kettle but a coffee pod machine and being from England I love a cuppa but could not get it to work right and just spat hot water everywhere. Bathroom was lovely with a shower and again very clean. We stopped in the restaurant for tea and again was really nice. Waitresses were really helpful in translating and recommending. I had a mushroom pasta dish and hubby had the pork. Both were very good. Brekkie was continental and was what you would expect. Would stay again.

Stayed at the Sure Best Western Caen Memorial for 4 nights early February in room 223. The room was on the top floor and was clean and modern, everything we needed for a comfortable stay. The bed was very comfortable and large, coffee making facilities in the room. A lovely walk in shower with all washing toiletries, hair dryer and towels changed on request. Hotel in a fantastic location for visiting all Normandy WW sites by car, free parking onsite in large car park. Very friendly and helpful staff at the hotel. Really enjoyed our stay at the Caen Memorial and would definitely stay here again.