Sure Hotel by Best Western Limoges Sud

Dear Sir, Your message is particularly noteworthy as you mention previous stays during which our establishment and our teams left you with favourable memories. We sincerely regret that your last visit, in December, did not leave you with the same impression. During your stay from 27 to 28 December, you occupied a room on the ground floor. At no time were we notified of any noise issues on site, apart from occasional movements related to late arrivals, a situation that is unfortunately possible in any city hotel. You stayed for breakfast for an hour and a half and we did our best to meet your needs. Unfortunately, nothing seemed to satisfy you. Nevertheless, in a spirit of consideration and attentiveness, your two breakfasts were offered to you free of charge. Our teams are committed, professional and attentive, but mutual respect remains essential for constructive dialogue. We take note of your decision not to stay with us again. However, we will continue to welcome our guests with the same attention and to develop our services with high standards and consistency. The Management Sure Hotel by Best Western Limoges Sud +33 5 55 06 14 60

Dear Guest, The team was very pleased to welcome you, but is sorry to see you leave with such mixed feelings. Ideally located close to the city centre and main roads, our hotel combines tranquillity with ease of access. Our warm and dedicated staff make it a point of honour to offer you an impeccable welcome and service. As far as breakfast is concerned, we are surprised by your feedback as we offer a wide choice of sweet and savoury products which are generally much appreciated. Your comment about the availability of staff is unusual and will be discussed internally. As for the temperature in your room, we will be carrying out the necessary checks to ensure optimum comfort for our guests, in particular by checking that the heating system is working properly. Your trust is essential. We hope to have the opportunity to welcome you back and show you our improvements so that you can enjoy our friendly establishment to the full. The Management Sure Hotel by Best Western Limoges Sud +33 5 55 06 14 60

Dear Sir, It is a pity that you have interpreted this situation in such a negative way. We would like to set the record straight: your booking did indeed include a free night, and after checking, you were asked to pay €3, which was refunded to you the very next day, without the slightest complication. Although everything was quickly put right, you still insisted on penalising us so severely on this site. It's regrettable that you should refer to a simple misunderstanding as a ‘scam', especially as the people at reception that evening were new and did their best to deal with your request. As for the question of trust, it deserves another look: it's easy to judge hastily, but our teams are there to ensure the quality of every stay, with sincerity and commitment. We remain available on site for any further clarification, as we were throughout your stay. The Management Sure Hotel by Best Western Limoges Sud +33 5 55 06 14 60

Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes heureux que votre séjour vous ait donné satisfaction. Nous avons été très patient avec les enfants qui ont renversés leur verre plusieurs fois. Effectivement, nous avons demandés aux enfants de stopper leur chahut car nous ne sommes pas une garderie et les enfants doivent également respecter l'établissement ainsi que le bien être des autres clients. Pour leur sécurité, il n'était pas raisonnable de monter sur les chaises ainsi que de mettre du métal dans la bouche. Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de notre hôtel, et vous prions de croire en nos respectueuses salutations

Nous vous remercions de nous avoir fait part de vos impressions suite à votre séjour dans notre hôtel. Nous sommes désolé que votre séjour vous ne vous ait pas donné satisfaction. Le 1er mai en France est un jour férié chômé. Exceptionnellement ce jour là, nous fermons l'hôtel de 14h à 17h mais nous restons à disposition de nos clients par téléphone. Nous vous avions prévenu par mail. Pour information, sur le site internet de votre réservation, il est spécifié que notre restaurant est fermé le week-end et les jours fériés. Lorsque le restaurant est fermé mais nous assurons un service de petite restauration si nos clients souhaitent rester à l'hôtel et c'est d'ailleurs ce qui vous a été proposé. Vous avez été accueillis par l'adjointe de l'hôtel et si son comportement vous a semblé agressif, nous nous en excusons. Vous avez séjourné dans une chambre supérieure de 13m² , équipée d'un plateau de courtoisie avec une machine Nespresso qui est vérifiée tous les jours, un canapé 2 places pour vous détendre, un espace bureau et une salle de bain toute équipée. sachez que nous restons à disposition de nos clients s'ils rencontrent un problème quelconque à l'utilisation du matériel. Le tarif dont vous avez bénéficié sur internet est plus que raisonnable pour le confort supérieure de votre chambre.Nous restons à votre disposition et espérons avoir le plaisir de vous accueillir de nouveau au sein de notre hôtel. Bien cordialement.

We thank you for taking the time to leave an opinion during your visit to our establishment. We are really sorry that the reception did not satisfy you. as far as the restaurant is concerned, we have recently started catering on weekends to satisfy our customers. We hope to see you again in our establishment. the team of the inter hotel Apolonia