Bank House Hotel, Spa & Golf, BW Premier Collection,  Worcester

Bransford, WR6 5JD, Worcester, Great Britain - Voir la carte
+44 01886 833551 +44 01886 832461

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Piscine chauffée
    Piscine chauffée
  • Sauna
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Sur la base de 391 avis de voyageur
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Le Bank House Hotel, Spa & Golf, BW Premier Collection® allie tradition et modernité dans un cadre campagnard confortable. Blotti au coeur de la campagne du Worcestershire, ce lieu animé combine confort classique (et de grande classe) et intérieurs de luxe. Installé entre Great Malvern et Worcester, notre hôtel est idéalement situé pour les affaires et pour le plaisir, avec des grandes villes comme Birmingham, Bristol et Cardiff à quelques kilomètres seulement. Sans oublier les superbes paysages de Malvern Hills et du Cotswold. Vous ne serez jamais loin de votre destination. Pour une réunion d'affaires, des vacances de détente, un mariage et bien d'autres choses encore, le Bank House Hotel, Spa & Golf, BW Premier Collection® est le choix idéal.

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 391 voyageurs
Certificate of Excellence
Très bon
En couple En couple 95
En famille En famille 83
Escapade entre amis Escapade entre amis 102
Professionnel Professionnel 72
Voyage solo Voyage solo 7
Rapport qualité / prix
Bank House Hotel, Spa & Golf, BW Premier Collection,Worcester
  • 5
    « Fabulous Hotel and Spa »

    I spent the weekend here with my husband and 2 children and will definitely be going back. When we arrived the staff were all very friendly and helpful. We stayed in the Spa Suite......which was amazing, the attention to detail. The rooms were a good size, the decor modern yet welcoming, very comfy beds and lovely showers. The suite was perfect for our needs and gave us the space we don't normally have when we go to hotels. There were plenty of plug points and USB points in some of the the sockets (nice and handy touch). The views out of the window of the Malvern Hills were spectacular. The Pool area was nicely done and having the chance to relax with a coffee, while my husband and children swam was great. The kids (5 & 8) didn't want to come home and are already asking when we can go back!!! Nothing was too much trouble.

    « Good quality, lovely surroundings »

    Attentive staff, good quality service and great surroundings made this stay very pleasurable. Really nice spa and the staff there were very helpful. Surrounding grounds looked lovely too but I didn't have time to explore. would visit again and recommend for work or pleasure.

    « Off-site Team meeting for some business & pleasure »

    I decided to hold my team meeting recently at the Bank House Hotel where I wanted to add a little down time for the team. Given that were all based in Reading & London I wanted to go further a field this time and found this place. 18 of us descended on this hotel on a Tuesday morning and we were pleased that we did. We were all greeting and shown to our meeting room where fresh Tea & Coffee was waiting for us. We then had our meeting from 9:00- 14:00 where a delicious lunch was served to our room. After that a number of us played golf in the afternoon whilst others decided to chill in the Spa. Those who played golf were very impressed with the condition and the challenging course. One of the best we have played on and given that the company we work for are members of The Grove in Hertfordshire we thought it was excellent. The Spa too was lovely. That evening we all had a tasty dinner in the restaurant followed by drinks and then a very comfortable over night stay. In the morning, we all departed after a great big breakfast. All in all a fantastic 24 hours, lovely staff and great facilities.

    « Nice Venue »

    Country Hotel with lots of free parking. We had a nice view of the Malvern Hills our room containing a double & single bed with excellent double pillows although only one side of the bed had a light. Other features were a double wardrobe, worktop with tea/coffee, hot choc and biccies, complementary spring water, an iron, flat screen TV with teletext enabled but no fridge or safe. Bathroom had good range of toiletries, full size bath & shower, heated towel rail and nice towels, the soft Malvern water was a bonus. The Gym and swimming area were very nice indeed so take your togs. Decorative order throughout the hotel was modern & clean. Breakfast was good & plentiful, food was hot and it was so nice to have cruet sets that had been filled and orange juice that tasted like it should. We were attending a Themed Wedding Reception the venue being beautifully decorated with a quality buffet and plenty of obliging staff to serve. In general a pleasant experience all round.

    « Great stop over »

    Hotel well presented, staff pleasant and hotel clean. The bedroom again very clean, bed very comfy and great shower! With free soaps! The 'little' gym was perfect! And appeared new. Food very good not lots of selection but what was available was very tempting. The service from the staff was also good. Breakfast - loads of selections from a 'help yourself buffet' to a separate menu served to your table - one grip, more coffee please! Highly recommend.

    « Substandard hotel amazing spa »

    Hotel was not up to the standard you would expect to receive for the cost. No assistance on arrival. Staff were not particularly helpful or informative. Bath had mould around the top and bath pane was covered in marks. Light unit was hanging off ceiling. Cobwebs in windows. Food was well below standard and was billed for anything exceeding £28 per person (not leaving many options) Restaurant was a lobby area with tables in, food was cooked elsewhere... General standard of hotel was quite good. Spa was amazing, well recommended. Staff very friendly and professional. Treatments exceptional and quality of facilities was very good. Overall an amazing spa experience. Extremely tarnished by the hotel it is situated in.

    « Fantastic spa day »

    Had a wonderful day here yesterday after winning a competition for a spa day and lunch for two. The interior was delightful and stylish and extremely clean. Every little detail thought of and catered for your needs. Lots of complimentary products to try. Beautiful pool where we enjoyed a latte sat on the very comfy loungers. I had the drift away massage which was excellent . Tammy the therapist was wonderful very friendly whilst being profesnal. Lunch which was included , a good variety of choice and the food was lovely. The jacuzzi , steam room and sauna we're lovely. All the staff were so friendly and welcoming . Would highly recommend the bank house spa and hope to return soon.

    « Wedding »

    We had our wedding here in August The bank house did us very proud Mark was on the ball from day one and nothing was too much trouble throughout the process of booking it and organising it Thanks to dan for organising paul's beer which was a lovely touch On the day the food was absolutely amazing and we had lots of compliments on it especially the beef :) Adam and the team were there throughout the day and did everything we asked Thank you to everyone involved and we will be back 100% Thanks Lucy and paul X

    « Stunning Hotel »

    Stayed here last night, we had the silver suite. Absolutely stunning hotel, clean, lots of room, great views! The reception staff were welcoming when we arrived. As I've said the room was stunning! We didn't use the spa facilities so can't comment on those. The only thing that let's it down is the restaurant. It's not got a great atmosphere, reminded me of a bingo hall. The staff were pleasant enough but for the cost of the food it wasn't up to scratch unfortunately. Next time we shall take a wonder to a restaurant down the road instead.

    « Dead roses and burnt scones! »

    15 of us arrived for afternoon tea. Glass of sparkly very nice, though the vase of dead roses on the coffee table was not. Some of our food was delicious. Some a bit hit and miss. The scones were dark brown with burnt currants. Who even sends out food like that? Out of 15 customers not one of us would return or recommend.

  • 2
    « Lovely Hotel, Poor Customer Service »

    My husband and I recently attended a charity event at the hotel and also played golf. Whilst we could not fault the actual stay, sadly on returning home I realised I had not packed my jewellery which I had taken in a little pouch. I telephoned the hotel to advise I had left this in the room and had it been handed in. Unfortunately I had to chase this over several days with the hotel only to be advised nothing had been found. This sadly included my eternity ring and a watch of great sentimental value as well as a number of other items. I requested on each occasion (and there have been at least five) to speak with the hotel manager. I am still waiting for a courtesy call. I have since reported this to the police and have been advised this is the third such incident reported to them about the hotel over a number of months and that if we visit the area again, we may want to consider using a different hotel! My husband and I are deeply disappointed by the lack of engagement or acknowledgement from the hotel and in particular the general manager. If you are going to use this hotel, and it was a lovely stay, please be careful with any valuables or items of sentimental value.


    I stayed here a few times now and this hotel never disappoints . the staff are very nice very pleasant and helpful . the rooms are very comfy and clean and a good size . the last room I stayed in was the executive room which was a good size room with a good size bed and was very comfy and clean . it also had a good quality carpet . the room also has a fridge . the hotel has a big car park which I look for when booking . the town centre is only a 10/15min car/taxi ride away .

    « Great hotel, could be fantastic »

    Stay here quite regularly as I work in the area. All the rooms are good, the exec rooms just seem to be bigger but do have fridges in. Good quality biscuits (yes it does make a difference) and the usual teas coffees etc. No aircon in any of the rooms but even on the warmest nights in the summer it wasn't too hot. The spa is fantastic and they kindly open the gym early so you can get a quick workout before work. The downside is they close the spa / gym at 8pm. I can understand why as its always quite in the evenings but it's annoying when you're working late. And there's a half decent gold course at the back. The front 9 is ok but the back 9 is really nice The downside. The bar is soulless and overpriced, the food is average and the staff need better trainin ( but there's a fantastic pub within walking distance that's not owned by a chain) . Breakfast @ £12.50 is a tad over priced. Yes it would be nice if the reception staff recognized that I stay here quite regularly. Don't expect them to remember my name but "have you stayed here before?" when i've been staying 2 or three times a month since May isn't too much to ask Apart from that it's a lovely hotel. One of my favorites in the area

    « Bit of a mixed bag hotel »

    We stayed at this hotel for one night before going off to an event at the three counties show ground. The decor inside the hotel varied greatly from the stunning spa area to a very tired and bland looking main restaurant. We ended up having food in the sports bar which weirdly wasn't showing sport and had casualty on! It didn't appear to have BT Sports or Sky Sports so not really a sports bar? Our room was nice and had a lovely comfy bed, our only complaint was being disturb by two drunk women rolling around in the hallway in front of our room at 3am! We realise this isn't a fault of the hotel as such. In summary it's a nice hotel that just needs a few improvements but going by what the spa was like it seems like they are making the necessary changes!

    « Fantastic Short Break »

    Great quality hotel, well located for visiting Worcester and the surrounding countryside. Staff were very attentive, breakfast was excellent and we were upgraded to an executive suite for no additional charge. Will definitely return in future.

    « Good and bad ?? »

    Difficult to give a 1-5 star review, our superior room with a view didn't look like it had been cleaned properly for a while, and had two old single beds clipped together and were very uncomfortable. The window with a view was tiny and so high you had to stand at window to look out it! As for the food, breakfast and dinner needs improvement, breakfast there is hardly any fresh fruit, the bowl of mixed fruit looked like it had been there for days, staff were still half asleep, had to find your own table and and then had to find sometimes ask for coffee, dinner service was a little better, but you expect them to know the little things like knowing what the soup of the day is without having to go and ask the kitchen, food was also better in the evening, and again when asked what the cheeses were on the cheese board, had to go and ask, and even more disturbing when you get the cheeseboard and two of the cheeses she mentioned weren't even on the board! Reception staff were helpful with the exception of them forgetting to order a taxi, after asking was it asap, then seen to a few other people then ordered someone else a taxi and after being told his would be over 25mins I asked how long mine would, to her reply oh I forgot to order your one as I was busy!! The sports bar, not really a sports bar to be honest, and the tv they had wasn't even on let alone showing any football or rugby that was on tv! However the beer garden is very nice, very relaxing and the grounds are lovely. However the spa was excellent, the staff there could not be more welcoming, very attentive and the treatments were excellent, my only gripe was the thermal suite was not working on my first day there, but the treatments made up for it.. So, it is a very nice place with a few changes, it could be a very very nice place, new beds a must, staff training a must, breakfast needs to be better. I need to return next year so fingers crossed there will be some much needed changes ????

    « Spacious room with pleasing decor »

    This hotel is in an excellent location for visiting Worcester city, the Malverns or Herefordshire. We arrived at 1.30 p.m. and our room was ready. We had an executive room and were surprised that it was so spacious. It was well furnished, including a 2.5 seater settee, small table and two tub chairs. There was plenty of hanging and drawer space, and a well stocked refreshment tray, refrigerator, iron and ironing board and hairdryer. The bathroom was large and it was all very clean. The ambience of the hotel was light and airy, with modern furnishings and décor, all very relaxing. It would be good for people with impaired mobility. The car park is near to the hotel entrance and there was plenty of parking available, even though the hotel was full that night. We had a snack in the bar in the evening which was OK. Breakfast was buffet style with a good range of cooked items. Unfortunately the service in the breakfast room was indifferent. Plates for the cooked breakfast were cold. When we arrived at 9 a.m. there was virtually nothing left, although it was replenished over the next quarter of an hour. We enjoyed our stay and would return, but have only given it a very good rather than excellent rating because of the poor service in the breakfast room.

    « Did not want to leave ! »

    Hotel is about six miles outside Worcester and 5 miles from Malvern. very nice room (121) with view of Malvern Hills and Golf Course. Room kept very clean. Staff in all departments of the hotel very friendly. Newspapers delivered to order. Excellent breakfast. For me the bonus was the 10 metre pool . Everything is provided eg towels robes -flip flops. Excellent shower facilities plus sauna,steam room and jacuzzi. Plenty of reclining benches around the pool. Adequate free parking. Golf course is adjacent to hotel. If approaching from Worcester hotel is on left Signal as soon as you see gas station on right because hotel entrance is partly concealed directly off the roundabout.

    « A really fab few days!! »

    We have just had a really lovely 3 day stay here and can thoroughly recommend it! We had 2 x executive rooms and found them to be well appointed, clean and spacious. My husband and son played golf twice on the course here and would definitely relish the prospect of going again ?? We had lunch and a breakfast in the club house and was very pleasantly surprised by both the quality and the value for money ?? We also had lunch in the spa area and again we were very happy ?? The girls in the spa were lovely - so helpful and friendly (ps. thanks to one of the girls for recommending a place for lunch in Worcester ....The Olive Branch was fab!) We had fab weather during our mini-break and spent a full afternoon in the spa area and sunbathing on the terrace- a total bonus for September- it was gorgeous!!! We didn't eat in the hotel in the evenings as we wanted a bit of a walk and change of scenery. We had already scoped the area and found the Fox Pub which is a 10-15 min walk down the road and this proved to be a good alternative for us! Please note, however, that the walk is along a road which is partly unlit at night - our phone torch apps were invaluable!!! Overall, we had a superb stay and will definitely return!

    « Our amazing wedding »

    We booked our wedding for the end of August, all I can say was that amazing and left me speechless. As soon as we arrived at the 1st tee mark was there to meet us, he helped the photographer with his reflector and wished us all the best. We then went to garden area for reception drink, they we were on hand greet us with our drinks. The guest of ours were relaxing and chatting away and so was I and my husband. We were ready for our wedding breakfast early they went out of their way to bring it forward. The head chef spend time arranging our cake for us. I had the goat cheese salad and tomato soup to start I can only comment on the salad. It was so lovely. The roast chicken we had for main was lovely not dry at all. The buffet in the evening was enjoyed by all. You pleased not only us Mr and Mrs creese but you also pleased our guest I would like thank everyone involved, we have been reliving this over and over again The room was amazing I could have stayed there all day.

  • 5
    « A stunning wedding »

    We chose to have our Valentine's Day wedding here after meeting with Kathy the events coordinator. She could not do enough for us and went out of her way to give us the beautiful wedding day that we wanted. The organisation from start to finish was excellent and all of the staff involved were equally excellent. The food was exceptional and meeting with the chef before the day allowed us to put our own twist in to the food choices and even in to how they were served. The wedding room looked beautiful and the hotel bedrooms are extremely well decorated and comfortable. The whole day from start to finish was exactly what we wanted and we wouldn't have changed anything. I would highly recommend holding your wedding here.

    « Our New Year Bash »

    We have been to the "Bankhouse" three years on the trot and have again booked for this coming New Year 2016 party including overnight stay. The food is excellent every time, and each year the quality of the entertainment improves. This year its a Michael Buble tribute act, so we should be in for a good night. All our group are really looking forward to the event, especially the next day brunch.

    « Let down by catering »

    Was really pleased with this hotel. Lovely room. Welcoming reception. Excellent spa facilities. It all started going wrong once we entering the restaurant. Booked for 8:15. Only 2 people dining. Reviewed the menu to be told that the only vegetarian option on the menu was sold out. We were given the option to make up a starter into a main. One option! 40 minutes later our artisan breads and dipping oils and hummus arrived. 4 small pieces of one style of artisan bread were presented. We asked for more. The whole experience for ourselves and other tables that followed was disorganised and chaotic. Breakfast next morning might be better. My partner ordered eggs Florentine, being a veggie. It arrived with smoked salmon under the eggs (Benedict). It was changed, but after trying the returned dish my partner thought it tasted odd. On inspection, the wilted spinach turned out to be rocket!! Mentioned all of the above on leaving the hotel. They said that the restaurant would be informed, but said that they hadn't had other complaints. They weren't interested to see the picture of the rocket. The dining experience ruined our stay, which is a great shame.

    « Spa day- great day but disturbed by a loud group »

    Absolutely faultless day at the spa, when you arrive you are greeted with a small refreshing drink. The treatment was absolutely great and finished off with raspberry sorbet. Spa is lovely and relaxing. However, I think bank house should perhaps limit how many hotel guests can go in at once or put a firm rule on respect on Noise levels, after having a relaxing treatment around a group of 10 arrived in they were very noisy and it felt like I was at a communal pool; so we took ourselves away to the jacuzzi area and again very loud and full. This did slightly ruin the day as I felt really disturbed with the loud noise and the sudden massive group of people. I think it should really be looked at as this is one thing that could put me off coming back. Overall staff and the spa is faultless and a great reviving day, had the big loud group of people not have arrived.

    « Fabulous find »

    We don't live to far but fancied a spa break. My husband & our 13yo. We booked the dinner, bed & breakfast, excellent deal. Plenty of parking, lovely reception, room was great too. The bar is very cosy. Lovely garden & outdoor area. The food was delicious. The spa is just fantastic, will definitely be coming back with my ladies for a spa day, husband said it was the best massage he has ever had! Overall the hotel was very clean, very pleasant, the staff couldn't have done more for us. Would definitely recommend a stay here.

    « A best western treat »

    Stayed here on a last minute deal and what a pleasant surprise it was. Lovely golf hotel setting. The reception staff were exceptional in attending to our needs. The room was a good size, clean and fully equipped with everything stated on the website. We had free access to the spa, pool and gym areas which we made full use of - Very relaxing with helpful staff. The only Criticism we had was the bar food. We ordered a light bite starter meal which was very light indeed and lacked any culinary skill and presentation and a classic burger which just lacked!! I'd say poor quality for money and could have been so much better. Breakfast was a good standard selection of continental and full English. A little over cooked on the bacon, sausage and black pudding but fabulous scrambled egg! All in all a lovely hotel and I would stay again as the staff and facilities were great- would just eat locally ??.

    « A great hotel »

    This hotel is the bees knees, a very comfortable hotel with very good facilities including a spa, gym and pool. The staff are very polite and helpful , the food was loverly. We played golf on their course which was kept in good condition. It's really worth a visit.

    « Relaxing and exceptional hotel and spa »

    We were pleasantly surprised by this lovely hotel and spa, it was relaxing and the staff very helpful. We cannot fault it and would certainly recommend it to anyone if you are visiting that area of Worcester, Hereford and the Malvern Hills. Glorious Views and lovely grounds.

    « daughters wedding »

    On visting here last year for a wedding fair my daughter and her partner booked there wedding for the 13th August 2016 found it very hard to organise the wedding as lack of communication from their end did not meet wedding planner until the day of the wedding once complained things did get a little better but caused a lot of unnecessary stress the dj was boring played old music did not take anything from play list provided until the bridesmaids complained Adam who was in charge of change over and decorating the room was brilliant also at the wedding fair my daughter ordered the chocolate fountain which was to die for but on the night it was disgusting no one ate only the children which we found very disappointing when she complain ed she was told it was the same chocolate they always use NOT in the morning came down passed reception man and women receptionist talking to one another I said morning the man replied back as for the women dont think she as very good people skills all so when night guests arrived they realised they were sat in a different wedding no signs to say which wedding was whos very disappointed

    « Brilliant Spa Day »

    My daughter and I had a fabulous day in the Malvern View Spa yesterday. The Spa is lovely and relaxing in a gorgeous location with fabulous facilities. The staff were very attentive nothing was too much trouble. The treatments left us feeling great. Thanks for a lovely day, we will certainly be back.

  • 3
    « Underwhelmed »

    We stayed for one night at Bank House. The initial welcome was not great, the female receptionist was not friendly and verged on rude at one point. She was better when we checked out so maybe just a bad day. The hotel and room were clean but lacked atmosphere. The staff in the Sportsman bar and at breakfast were very friendly and helpful. The spa would only allow my 13 year old son to swim during 'children's' swimming times and he was not allowed to use the hot tub and steam room etc at all, with the age limit being 16, we feel this is too high, accompanied by parents it should be lower - maybe 12. We mentioned this to the spa staff and reception who said they would pass it on. The wi-fi was pretty much non-existent, which could be a real problem for business users. We mentioned this to the male receptionist in the afternoon following check in - he said he would let his manager know but we heard no more. All in all, we were underwhelmed, a friendlier welcome and a few tweaks and this hotel could be lovely.

    « A very enjoyable and restful stay »

    Looks can be deceptive. From first appearance, as we pulled off the A4103, the somewhat austere fascia of the Bank House Hotel reminded me of red-brick, post-war Council Offices. But as soon as we were inside, we found the interior to be very tastefully designed, and looking every inch a four star hotel. Meals were taken in the light and airy Malvern View Restaurant. Breakfast was from 7:00 am ? 10:00 am, which we appreciated, although on the one day when we came down to breakfast at 9:30, some items were looking very tired. The usual selection of cereals, fruit juice, fruit, hot breakfast ? with porridge and freshly cooked eggs available on request. As we were part of a holiday party, we chose our evening meals from a short table d'hôte menu. Everything was well prepared and attractively presented. Highlights of my dining week were a braised steak and a delicious individual oval steak and ale pie ? 8 inches x 4 inches! There were vegetarian options every day. On some evenings, the restaurant service seemed a bit slow, although the staff were generally very helpful. One lady ordered spicy tomato soup, but could only manage one mouthful. Without query, this was instantly replaced with another item from the menu. We found the house coffee a bit bitter for our taste. Our twin bedroom was a good size with adequate drawer and wardrobe space. Tea, coffee and biscuits were replenished each day. The bathroom was modern and a reasonable size with Temple Spa toiletries. The only problem was that the ?lock? on the shower was faulty, which meant that as soon as the full force of the water was turned on, the shower head immediately swivelled round and deluged the bathroom with water! Fortunately, we had a ground floor room. This was reported first day, but was never adequately sorted the whole week. Being on the ground floor, with a tree outside the window, the room (7) was a bit dingy though. The hotel features the Malvern View Spa and the 18-hole Bransford Golf Club. We used neither of these ? but other guests in our party spoke highly of the indoor swimming pool. There was a good strength Wi-Fi signal in the room, which was free. A very enjoyable and restful six night stay.

    « Excellent Spa Afternoon!! »

    Just wanted to say that we had a great time here on 3rd August for the afternoon escape spa offer. I would like to thank Tammy and Karina (I hope I spelt that right) for the treatments which were superb and for Clare for being so helpful with the booking and also the lady (whose name I cannot remember sorry) on reception who didn't mind that I wanted to change my treatment at the last minute! Nothing was any trouble at all. The products used were fantastic and I cant recommend this place enough. The facilities were fantastic, clean and very relaxing and great views too. Would definitely come again! The best spa I have been to. Finished off with a cream tea with lovely warm scones, clotted cream and jam. Thank you all again for a great day!!

    « Excellent service »

    We came to stay overnight for my sisters 40th birthday celebration. There was 16 girls, and we had a fabulous time. We booked in for afternoon tea, had a room to ourselves, plenty of food and service was excellent. The toilet in my sisters room was faulty and without any hesitation they upgraded her to a suite. Thanks and we will return

    « Almost perfect »

    Stayed with our two house-trained children of 9 and 13. Initially had rooms on different floors but despite it being very busy they did manage to change our rooms to be next to eachother and could not have been more helpful. Spa and pool were great as was the next door golf course (very helpful in the golf shop). Children were only allowed in the pool between 8-10am an 4-6pm. Booked to eat in the restaurant but they could not offer a children's menu and at £20-25 for a main course it was very expensive with limited choice so we ate elsewhere. Waiting staff were young and inexperienced and seemed unfamiliar with what was on offer and couldn't even pronounce some of the dishes on the breakfast menu. A little basic training would go a long way. We were told it had recently been taken over and refurbished so would definitely try it again but maybe not with children.

    « Really wel looked after »

    Our Golf Society annual golf trip has always stayed at The Bells Hotel, Coleford . For 22 years, our 3 day 2 night stay took advantage of the excellent value for money Bells offered. This year we decided to try somewhere different and didn't we find a little gem of a place in The Bank House Hotel, Brandsford. Excellent accommodation, super breakfast and evening meal, the spa facilities are really good, but above all the staff were really helpful and friendly. From reception through to bar and dining the staff appreciated our "humour" and made us feel really welcome. On our presentation evening Catherine (waitress) presented the prizes to the winners - we did leave a substantial tip!! I have saved the best until last. Our priority for "away days" is the quality and challenge of the golf course and Bransfords really did challenge our golfing ability. With numerous lakes(lots of red and yellow stakes) and 6 par 5's the golf on the first day was dismal in terms of scoring - a solid 29 points won the money! The second day did improve significantly as the course management strategies kicked in. The 3 man scramble on the final day saw the winning team net 7 birdies( my team) and we picked up the money. It was a fabulous 3 days and what made it even more special was the hospitality in the clubhouse. Every club needs a LORRAINE - thank you for the warm welcome, the humour and the service. Lorraine looked after us each day and every request was greeted with a smile and a swift service. We will be back next year especially if we can secure a good deal!!! Thank you Bransford for a great 3 days - some may say that your course is a ball stealing machine - we all lost loads of balls to the water but who cares, with such good entertainment and excellent value for money we will return. Signage - just a minor criticism. On the first day we did not always find it easy to go from green to the next tee., Small investment would make a big difference.

    « Great service and great golf!! »

    I have just returned from a 3 day golf break at the Bank House Hotel/Bransford Golf Club. The hotel is very comfortable and the staff are great; everyone I came into contact with was very polite, friendly and helpful. The spa facility is wonderful and just the job after a hard day on the golf course! The course itself was in great shape although a little challenging. I would definitely recommend this hotel/spa/golf course combo!

    « Clean, comfortable and great breakfast »

    We stayed here for one night while at a wedding nearby. The staff were very welcoming and helpful. Our room was immaculate and very comfortable. Quiet and the beds were comfy. We had breakfast in the morning and found a great selection of food. We had a cooked breakfast and it was very tasty. Normally a little out of price range but for one night it was fine.

    « Nice but overpriced »

    I stayed here for a conference at the apparently special rate (higher? lower?) of £100 per night over the weekend. The room was nice and comfortable but nothing special. Sadly the windows were very high so couldn't see the countryside view. On both mornings I had to clear a table so that I could have breakfast. On the Sunday I had to ask 4 times to get tea, ask for cutlery, for crockery and even for food to be brought out for the buffet. Not acceptable. The staff were all very nice but expect much better service than this.

    « Sunday lunch with Jazz »

    The lunch was held in the garden room which was bright and airy with views over the lawns and although we were advised to book in advance, there were still a couple of spare tables but there was a good ambiance and the staff were very friendly and efficient. The self service buffet style starter had an excellent choice of fish, meats, pate, gazpacho and bread and butter and we sampled them all! There was table service for the rest of the meal. The roast beef was very good, nicely rare, but the Yorkshire puddings were only luke warm and the vegetables were not too hot either. The salmon wasn't over cooked and the vegetarian option was excellent. The desserts were gorgeous, hot gooey chocolate brownie and a generous sized Eton mess and the other choices looked good as they were taken to the other diners. The best part of the lunch was undoubtedly the jazz quartet who played until we had all finished. They were very good and we shall definitely return the next time they're playing. For under £25 for three courses and live music, this was a good value Sunday lunch.

  • 5
    « Excellent quality dinner »

    On spec asked to haveSaturday dinner with unexpected friends.Despite two wedding receptions in full flow we were welcomed &had a really enjoyable meal .Food & wine was as we hoped with friendly & efficient service.

    « Good but not quite excellent »

    We enjoyed our stay which was good value for money. The twin bedded room was spacious and comfortable, the spa was excellent although the pool is a bit shallow and there is the golf course for those who play. However, the day to day running was not quite as good as it should be. They failed to tell us about the full breakfast menu (the same happened to other guests). There was no low fat spread and it seems they were incapable of procuring any. The maid did not straighten out the sheets when she made the beds. And how many staff does it need to change a lightbulb in a bedside light? Well one, but apparently it has to be a qualified person for health and safety reasons and none was available in the evening. The staff were genuinely apologetic about the light bulb but my rating could so easily be excellent if they paid a bit more attention to this sort of thing

    « Not quite the full package »

    The rooms are very nice but the day to day running could do with a bit of fine tuning. The young waiting and bar staff were very pleasant but it sometimes seemed that they didn't really get all the support they needed. For example one morning breakfast finished at 09:00 despite being advertised until 10:00. The staff in the breakfast area said that they had been told that all residents were attending a conference that day which started st 9:00, however myself and my eight colleagues were not attending and we had to make do with the very small amount of food remaining. The staff were apologetic but no additional food was offered.

    « lovely spa with friendly staff »

    what a wonderfully relaxing hotel, lovely pool and spa with very friendly and helpful staff especially Tracey and Roxy from the spa. very clean and tidy hotel a good choice of breakfast and evening meals

    « Christmas Party »

    Great food and service but the disco on the night was average to poor. Asked for a request. ...hadn't got other discos have!? Then finally played another request which was ruined by a mix that was put together.


    I friend and I visited The Bank House back in September, giving them our email address and a request to let us have details of the new spa that was opening and of the event they were holding for New Year BUT by the time we visited in December we had received NOTHING. In December when visiting for lunch we ordered a HOT RARE steak sandwich and a HOT chicken sandwich. Thirty-five minutes after ordering we enquired of a staff member where our food was. he informed me that it would take fifteen minutes as they were cooked fresh, at which point I informed him that we had already been waiting thirty-five minutes. He disappeared into the kitchen and we did not see him or any other staff member for a further ten minutes at which point him and another member of staff came out of the kitchen with our food. Unfortunately, the chicken sandwich stone cold, so was the steak sandwich, which was medium at best, certainly not rare as requested. I would point that other than my friend and I there were four people in the only other party in the whole eating/bar area.

    « "O What a Night" »

    Saturday 12th December, Christmas party night for family, hotel looks stunning after refurbishment,, All the hotel staff were pleasant and polite and nothing was to much trouble, We had a very comfortable night, in a very pleasant room, evening food and breakfast excellent, the new luxury spa, is Fab-u-Lous, The hotel is a good location, for the Malvern hills and surrounding area. Well done to everyone, thank you we will be back, Brian & Linda, from Warwick.

    « A Great Place to Stay »

    This is a lovely place to stay the staff were great nothing was too much trouble.We were not happy with our original room so they moved us without any problem to a much nicer room. The reception we had was warm and welcoming and the hotels owner who we met was pleased to help us in any way,the new spa is lovely and I would recommend people to try it. Unfortunately we were only staying 1 night but on our next visit we will stay longer. Diner and breakfast were excellent

    « Superb Ladies' Charity Lunch »

    A friend and I held a Charity Lunch for over 100 people at the Bank House last week in aid of Cancer Research U.k, The hotel staff and food were excellent and the room looked beautiful and the whole hotel looks stunning after a complete refurbishment.A lot of money was raised for the charity and everyone had a very enjoyable day thanks to the hotel 'going that extra mile'. My husband and I then spent a very comfortable night there and the new luxury Spa looks amazing

    « One night only »

    Booking on line was easy, On arrival on the evening on Saturday the 28th we were greeted with a very warm welcome and extremely helpful reception, the room we had was superb, spotless and well stocked for tea and coffee, this room had both bath and shower and again well stocked with toiletries. The bar staff and all staff at breakfast again pleasant and helpful, the breakfast is buffet style the chef made fresh fried eggs and fresh porridge upon our request, at check out reception again warm and friendly, despite a wedding party being held there, there was no outside noise and a good sleep followed, will definitely use again.

  • 5
    « friendly service and excellnt value »

    nothing was too much trouble on arrival we wanted a bath so room changed with ease and a smile. We also asked for help with booking a taxi this was done again with a smile, and all this with a full hotel a wedding and a hunt ball !!!. The room was newly decorated and very comfortable and quiet and the large bed comfortable. All wash items were of good quality and had a lovely smell. Breakfast was good value with good quality and local produce. A great find

    « Fantastic all round venue »

    Went here for the first time in years for a wedding. From start to finish everything was exceptional. We stayed over night and our room was one of the best we have stayed in and the king size bed was to die for...............I did not want to get up for breakfast. The food at the wedding was excellent and service was fab. Nothing was too much trouble for the staff, who who I must apologise to on reception. They did tell me their names at check out but I am lousy when it comes to names. Wish now we had stayed longer but don't think it will be long before we are back again. The rooms have complimentary toiletries, tea and coffee and an iron. Breakfast was self service apart from having eggs any way other than scrambled then you have to order Thanks for an excellent wedding and stay. Top marks

    « Luxury hotel at affordable prices »

    Good food affordable prices in a relaxing area, great rooms full of luxury and fantastic if you're a golf lover .... ( which we're not) there is a shopping area across the road with a cafe where you can have a coffee and a slice of cake ( lunch and dinner also provided ) we booked this hotel to get away from the hustle and bustle , a quiet location which we Highly recommend !

    « lovely hotel »

    stayed over 23-26 oct had such a lovely weekend, all team members are fantastic! Breakfast was delicious as was steak baguette from sportsmans bar, hoping to be back soon and experience the spa! thank you to all the team for making my stay so fantastic xx

    « Lovely Quiet Location »

    Stayed at the hotel whilst attending a function, the room for which was fabulous, beautifully laid out, superb food and excellent attentive staff who moved around the evenings events unnoticed. Had a standard room on the top floor, recently refurbished to a high standard just missing the robe and slippers! With the quality of the furnishing I was looking forward to a excellent night sleep - not to be with alarms going off at 2am, then doors banging and very thin walls so it was plan to hear people in the next room attempting to put a drunken quest to bed - unsuccessfully. Breakfast in the restaurant, juices / fresh fruit / cereals / yoghurts all nicely laid out, choice of scrambled eggs or omelette cooked to order, then buffet for bacon / sausage etc., Toasting machine had broken so staff were taking orders directly to the kitchen, personally my preferred option. Check-Out - Mentioned the nights events with the alarms and noise, staff not interested didn't even apologise - more interested in their own conversations Overall a beautiful hotel in a lovely location with great views, with the Spa facilities currently under construction and the gardens being landscaped has great potential, however, Reception staff certainly need further customer service training

    « Not bad, not good... »

    It's OK, rooms OK, food OK. Staff could do with some serious training, they are not particularly welcoming and they don't seem very pleased to see you! It does annoy me when you feel like you are intruding on a chat when you are waiting to be served and two members of staff feel their little chat is more important.

    « Couldn't ask for more! »

    We booked the hotel because of its location to the Morgan Motor Company and the fact it had golf. The golf course was nicely challenging and in great condition. The staff at the hotel and golf club were extremely helpful. We didn't eat at the restaurant as met friends in Droitwich. However, the breakfast more than covered our choices. We stayed in a standard room, which was clean and comfortable. Loved all the touches the style, the fact it had both Sparkling and Still water and the Elemis toiletries. My husband and I shall definitely be back but for a longer stay to play golf and enjoy the Spa. Heaven!

    « First day Oct 2015 »

    Hotel & staff very good .. room very comfortable , bar good if a little small ! Course interesting & challenging, in excellent condition !! I am here to relax for a couple of days ! The meal tonight was not very good ... Black pudding salad starter with egg ... who the hell puts hot egg yolk on salad leaves ... awful !! Main course .. a good portion of chicken, if a little dry ... potatoes with skins on ... why ???? ... mange tout & courgettes . Un appetising non-English rubbish ... & I specifically asked for NO courgettes !! Cheese for sweet cannot be messed with !! Not very good !! Looking forward to breakfast !!

    « Very poor restaurant that spolis a nice hotel »

    Stayed with family having booked two rooms and reserved a table in the small restaurant. Arrived promptly at 7pm and orders were taken politely. The choice was limited especially for the two vegetarians in our group,but the menu held some promise. The one person in our group waited 45 minutes for a cold starter (it was supposed to be cold). The waiting staff were advised service was a little slow and a cold terrine of duck and an espresso cup of onion soup did little to appease growing disappointment. The absence of any bread roll or butter from a side plate on the table was matched by the sparsity of waiting staff that seemed confined to the kitchen. At 8.30 pm, some ninety minutes after being seated, the patience of any reasonable customer was considered expired and in the absence of any staff to host the 4 tables and 10 customers in the restaurant, action was required. The chef was found in the kitchen and was advised that 90 minutes a ludicrous waiting time,service was terrible and what ever his talents promised he really needed to work on his timing skills that made continental drift look speedy. The duty manager was informed and despite his offer of a free meal..the thought of yet another wait from chef du slow...was quite enough. Although the one small bar bill of some 12 to 13 pounds was paid for the 2 in the party of four. Too little...too late in my view and no explanation was offerrded of chef du slow's incompetent performance that evening.

    « Accommodation good - food not so good »

    Stayed at the hotel yesterday night - nice friendly welcome and check-in we had two rooms, one standard double and one executive. Both spotlessly clean, fresh carpets, good beds and great bathrooms. However we arrived there after a three hour drive and decided to eat in-house - choosing the restaurant over bar food as we thought there would be a better choice - the bar menu had more items than the restaurant. We were first in to the dining room which was decked out as if it were a wedding which was very odd and was not a nice environment to enjoy a meal in, it was not helped by a terrible cd playing ersatz classical music too loudly. The three of us struggled to find something to eat on the restaurant menu and were told we could mix from the bar menu too. We did - none of the food was seasoned and no condiments on the table. 2/10 for all of the following - white onion soup all cream and no taste, Mushroom panacotta no flavour, a burger was tasteless and the chips looked like they were a day old, the mushroom risotto may have had some sliced mushrooms in it but the rice was bland an uninteresting. We soldiered on and took consolation hoping the dessert would be nice. Treacle tart was so hard I had to repeatedly bang my cutlery in to it to break a spoonful and the spoon full I did eat was horrid - both desserts sent back. In fairness the brownie was ok. Breakfast buffet was average. Staff all nice and helpful. So if you are a keen golfer or need somewhere near Malvern to stay the accommodation is great and well priced but you may want to check out restaurant food before ordering!

  • 5
    « Company Golf Break »

    Friendly staff, good food, excellent golf venue. We booked the Bank House because of its central location. The staff both in the hotel and the golf club were helpful in every way, we could not have wished for a better place to hold our golf day, it will also be on my list of venues for when I look for a future place for a weekend break from the golf club were I am a member.

    « Lucky stop »

    We chanced on this hotel as for some reason every budget hotel between Cardiff and Birmingham was fully booked! It was booked through an hour or so before but even so, all the paperwork was ready when we arrived. We were lucky enough to have an executive suite and I have to say the room was gorgeous and roomy. Lovely bed and pillows too (I was suffering from a bad neck) it was a treat to find Elemis products in the bathroom. We are in the restaurant and the food was lovely as was our waitress. Breakfast was good too. In fact all of the young female waitresses were enchanting both evening and morning. The only thing that I felt let down by was the poor wifi made worse by dreadful 3G in the area. If I could have given it 4.5 I would have done.

    « Our amazing wedding »

    We have just had our wedding here and it was amazing. From day one of planning our wedding we were made to feel very welcome. Kathy, mark,sue and Jemma were all fantastic in helping our big day run as smoothly as possible. Nothing was too much trouble for them. Also the food was fantastic, everything was cooked to perfection. All the guests commented on how good it was. A number of our guests stayed over on the night and have all said how lovely the rooms were. Our bridal suite in particular was perfect. We cannot thank the bankhouse enough for all the hard work and effort they put into making our day so special. Thanks against, louise & Pete.


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Depuis : la M5. Quittez la M5 à la sortie 7, puis au rond-point, prenez la troisième sortie sur l'A44, direction Worcester, Evesham. Au rond-point, prenez la première sortie vers le Bank House Hotel, Spa & Golf, BW Premier Collection®.


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