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BEST WESTERN Hotel Regency Inn,  Marshalltown

4.0/5  - basé sur 133 notations.
3303 S Center Street, 50158-4753, Marshalltown, United States - Voir la carte
+1 641 752 6321 +1 641 752 4412

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
  •  Restaurant
    Restaurant
  • Service d'étage
    Service d'étage
  • Coffre-fort
    Coffre-fort
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
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Note des voyageurs TripAdvisor
Sur la base de 134 avis de voyageur
Voir d'autres commentaires >>
Galerie photo :
Superbe situation? Superbe service? Superbe personnel? Superbes tarifs? le tout sous un seul toit ! Le personnel du BEST WESTERN Regency Inn vous invite à séjourner dans votre résidence secondaire. Notre hôtel jouit d'une situation pratique, offrant un accès aisé à l'autoroute. En outre, il dispose d'un excellent service clients et d'équipements de catégorie supérieure. Notre restaurant est l'un des meilleurs de la ville. Style américain décontracté, il sert un peu de tout : biftecks et côtelettes, pâtes, hamburgers, salades, sandwichs, diverses ailes de poulet, célèbre Peetza Pie et toute une variété de boissons fraîches ! !Nous sommes fiers d'être le plus grand centre de conférence de la région. Notre personnel compétent veillera à ce que votre conférence se déroule dans les meilleures conditions possibles. Nos salles de conférence conviennent aux réunions de toute taille. Nous serons ravis de répondre à vos besoins ! Passez un excellent séjour !

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Arrivée le
Départ le
 
Chambre
Chambre 1
Adultes
Enfants

Avis de nos clients


trip advisor img
Basé sur l'avis de 134 voyageurs
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
48
Très bon
 
39
Moyen
 
28
Médiocre
 
11
Horrible
 
8
En couple En couple 16
En famille En famille 53
Escapade entre amis Escapade entre amis 8
Professionnel Professionnel 42
Voyage solo Voyage solo 11
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
BEST WESTERN Regency Inn,Marshalltown
  • 3
    « Dissapointed »

    I had a family member coming into town for a couple days so I rented two rooms here instead of her usual hotel. While the breakfast selections are nice the temp of the food is not maintained at all. The food is luke warm at best and the eggs have water in the bottom of the pan and only one waffle maker. My real issue was when we came back to our rooms and they were locked!! 9:35am and locked out of our rooms?? After three tries of having one of our rooms rekeyed they finally had to come use the master key. When asked why they locked our rooms when check out is not till 11am she could not answer me. Most likely will not stay again. Maybe the rooms were locked for wrong intentions and they were foiled......What am I to think when the front desk were as baffled as I......

    1
    « Bedbug issue/pool issue »

    With the bedbug infestation and the problem of not able to see the bottom of the pool (grate). I was obligated to not stay at this hotel and had to change hotels. Manger did assist us in moving hotels.

    5
    « Great place to stay »

    One of the best free breakfast buffets that I have had in quite some time, and, the room was very nice. Also, the staff is very nice, and, very willing to make sure that you are satisfied with your stay. I will definetly stay here again!

    5
    « Pleasantly Surprised »

    My son and I had a Great stay at this Hotel. was there for the Verb Classic MX race. Room was very nice, food at the Restaurant was good and the Service at hotel and restaurant were good no complaints.

    3
    « Clean & convenient »

    The rooms are comfortable and clean. Nothing fancy, but very adequate. A large hotel with conference center. Gas & Fast food is close if you need a fill up or quick snack. This hotel was able to accommodate our group of 50 students traveling Iowa, while at the same time having a wedding party and a conference.

    1
    « Terrible, stay away »

    So we get into our room which was two queen beds, my 18 month son starts playing on the bed we weren't going to sleep, then my wife sat on the edge of it and the whole bed flipped up. I looked under to find out one part of the bed was being held by a cinder block. That's right a cinder block. On top of that there was candy in the corner and the place was filthy and in bad repair. I complained to the front desk but they wouldn't switch me rooms, not that I think that would have helped. Yuck yuck yuck, don't go to this hotel. I've always been loyal to Best Western, not anymore.

    5
    « Will stay again »

    Great hotel with many amenities. Pool was large enough for a number of people. Lounge and restaurant was a convenient feature. Hotel staff was friendly and helpful upon check in. Free buffet style breakfast was offered.

    4
    « OK for a Stopover »

    An older style hotel whose clients seemed to be mainly workers in pick-up trucks. But it was fine for me for a one night stopover. My room was comfortable and clean. Although served in a no-frills room the breakfast buffet was excellent with a range of hot items. The biggest disappointment was the hotel restaurant where service was so rude and slow that I walked out before sampling the food.

    3
    « Amazing Staff; Facilities need some work »

    WIFI needs work (intermittent and slow when working) as do some of the facilities (soap dish in tub hanging by caulk alone in room 105) Nonetheless, this older hotel is fairly well kept and the staff is amazing. Not sure I have been interacted by so many hotel staff in a long time. They love their facility; and I was thanked more than once for coming and they went above and beyond at every turn.

    5
    « clean and comfortable »

    This hotel is very clean and the staff is friendly, we were there for only one night for a funeral. Did not have the opportunity to check out the other features of this facility as we checked in late in the evening and out early the next morning.

  • 5
    « Don't miss out on great hotel »

    Best shower head ever! Very clean, conference center hotel with excellent rooms, pool and amenities. Staff were very helpful and courteous. Good internet connection, comfortable beds with microwave and refrigerator in room.

    4
    « Nice place to stay with new decor »

    We were in town for a reunion for a two night stay. The staff was very accommodating in letting us check in early. The lounge staff was very friendly. They have completed a lot of the room upgrades so the decor, beds and amenities are much better than in the past.

    5
    « Comfortable Stay »

    From the original scheduling of our stay until departure, logistically the staff did an amazing job. Our rooms were clean and convenient to the outside door (which was extremely important form my brother-in-law who is disabled). No complaints. We did not use the pool, although the area did look spacious and clean.

    2
    « Tired of being lied to »

    We called the hotel a couple of days in advance since we had heard rumors that the pool was closed. We were assured that it was open and everything was fine. On the night of our check-in, the pool was closed. The check in process took forever and it took about 15 minutes for somebody to show up. After getting to our room on the second floor without an elevator, our keys did not work. After the long hike back to the reception area, we were told that they cards should work now. No apology or anything. Guess what? The keys still didn't work. With negative attitude, we were escorted by a janitor to the room to show us how to use the card the right way. But guess what? The janitor couldn't get it to work either. In the end, only one of 3 cards worked, but we were treated like it was our own fault. The receptionist also re-assured us that the pool was going to be fixed first thing in the morning. We did some running around that day and by late evening it was still not fixed. We inquired about a partial refund since the main reason for staying at this hotel with kids was the pool. If we would have known that we could have stayed at the hotel across the road. The AC was a window unit and was very loud all night long. Unfortunately, there were some bad storms going through the second night and they lost power. It got hot very fast in our room. The breakfast was plentiful, but very bland and no fruits or other healthy options were available. Housekeeping was very friendly, prompt and courteous though, but that was unfortunately the best part about this hotel.

    5
    « WayWard Traveler »

    We travel on our motorcycles. When we stay in a hotel/motel we like to have a restaurant within walking distance. We also like to be close to our highway of travel. I like to have an exercise room in which I can get up early and take a long (4 mile) walk in the early morning and avoid a road with a lot of traffic. This hotel fit the bill. It helped that I am a member of Best Travel Rewards, on the bill. we liked it so much that we stayed coming and going from our trip. The staff was friendly and helpful, the rooms were clean and we were pleased with everything. Thank you. Steve.

    4
    « Great Breakfast Buffet!! »

    The Manager and Staff in the Breakfast Buffet were outstanding along with the quality and selection of the food. This was nothing close to your typical Continental Breakfast we normally see at a hotel. Fresh Food and Real Food is a treat!!!

    3
    « It was a bed »

    The staff in the breakfast buffet where very nice and helpful. However the hotel needs some desperate TLC. Very outdated and had a bit of a musty smell. I was also disappointed that the pool didn't open until 9am in the morning.

    4
    « Memorial day trip »

    Room was very clean. Bathroom was very clean. Fantastic breakfast. Good value for the price. I will plan on staying there again next time I am in Marshalltown. Bed was firm. Rooms were quiet even with three State HS golf teams staying in the hotel. Dining room was spacious.

    2
    « Grinnell college graduation »

    Let me see, bar fight, no elevators, and front desk far from the locations of the rooms so when both room keys won't open your door it's a good hike back to have them reprogrammed. Would definitely not recommend staying there. Who gets so drunk that fight ensues at a hotel bar??

    4
    « Long Term Stay »

    For the price you can't beat this hotel. Onsite bar and restaurant provides good quality food and beverages at a very reasonable price. The fitness center is small but provides enough equipment to meet the needs of those just looking for a light workout. The staff is friendly and accommodating.

  • 3
    « Underperformed »

    I let other reviewers be my guide and trusted hotel would be a good fit for my family's overnight stay in Marshalltown. Arriving to discover the pool would be closed for repairs for a couple hours longer and the room we were assigned was down a hall that smelled like fish, made me rethink trusting such positive accounts. However, the free breakfast was wonderful and the two women staffing it were very nice and organized!

    3
    « Stay in Marshalltown »

    This older hotel is close to freeway and has a sports bar attached which was very convenient for happy hour and quick bite to eat. It has a large footprint which meant more steps for the older member of our party. Staff very friendly and helpful. Clean and comfortable. Not good location if you want to go for walk.

    5
    « my review »

    excellent and the hotel is a value and worth while, great breakfast the staff was very friendly. some of the facilities are dated based on the location, but there are other attractions that make up for the age of the motel.

    5
    « Appreciation »

    I was pleasantly surprised to realize how genuinely accommodating and sincere the staff appreciation of the medical nature of my stay in Marshalltown was and how they went above and beyond to assist me and I will share my experience with others.

    5
    « Stay at Best Western »

    Great hotel. Good service, clean, comfortable, friendly staff. Exceeded expectations. Will stay at this and other Best Westerns in the future. A very enjoyable experience. THANK You Thank You Thank You

    3
    « Nice Decor, a little to be desired »

    The room looked nice. There was a concern with the hot tub leaking but it didn't cause much of a problem. The breakfast staff are very accommodating. The lobby has a nice décor. There was a convention in the hotel and they had a set up in the pool area and our room was next to it. The people were up a little late for us as we had an early appointment.

    5
    « great place to stay »

    we were here for State AAU volleyball and it was a wonderful place. Pool area was clean, clean room, good food for great prices and great staff. We would for sure use this again as it was closed to both places we played and was easy to find.

    4
    « Met expectations »

    We were very pleased with this hotel. It surpassed our expectations. The only down fall is there was no elevator and we were on the 2nd floor. With a bunch of kids, we had a ton of luggage, so that was rather inconvenient. If it had just been myself and my husband, it would not have been a problem.

    5
    « home from home »

    they made me feel like I was at home, The staff was outstanding no matter what there job was,I will stay there when ever I need to stay in marshalltown,ia. told all the people I work with . and friends and family too.

    5
    « Recommended »

    Comfortable bed made for a great nights sleep. Great pool, restaurant and lounge on premises. Nice complementary breakfast and friendly staff. Large banquet rooms for anybody in need of a party or meeting room.

  • 3
    « Average - Okay »

    It seems like there were some upgrades in the room and hotel, but still some very worn and unfinished looks in the room and bathroom. Tile cracked and did not match up with the carpet. Walls a VERY thin, we could hear everything in the room next to ours, kept us up until the wee hours of the morning. The heating unit stopped working in the night. On the positive side, they offered 1 free cocktail/beer/wine and a nice breakfast that was fully stocked, although it was very busy. I used the workout area, equipment was good, although the room was a bit dirty. Overall, I don't know if I would stay here again.

    5
    « Excellent Stay at BEst Western in Marshalltown, IA »

    Fabulous stay at Best Western in Marshaltown, IA. Wish we could have stayed longer. Excellent rates with perks, excellent staff, and amenities! Very clean rooms and comfortable beds! Best Western will be our first choice for accommodations when traveling in the future!

    4
    « Marshalltown IA »

    Nice clean place good service the rooms were clean the breakfast was good. Good location lots of nearby restaurants I would stay here again when traveling through because of the location. so thanks to the staff for a great stay.

    4
    « Nice stay »

    My wife and I went to a family reunion over the Labor Day weekend and stayed here 2 nights, Saturday and Sunday. The room we had was on the second floor; the last one overlooking the swimming pool. My only complaint about the entire stay was that the room air conditioner is drawing air from the pool area. I smelled chlorine more than once. And I can't see how drawing this moisture laden air is healthy to be bringing into a hotel room. My advice, if it is a time of the year that air conditioning is necessary, stay in a different room than one drawing air from the pool area. The first night, I suspect there were more children staying, as it was noisier coming from the pool area than on Sunday. But the noise quickly subsided by bedtime. We liked the vouchers for a cooked, egg and bacon breakfast in the adjoining restaurant, rather than many hotels' idea of breakfast. Also, the drink coupons in the adjoining lounge were a plus. My wife used the exercise room and didn't have any complaints. We would, and probably will, stay there again.

    4
    « 4 night stay »

    My husband and I just stayed 4 nights here for a conference. The front desk staff and housekeeping staff were all very friendly and helpful, as well as the restaurant staff. Dee, the manager, was fantastic in planning and executing our stay. I would give this place 5 stars but the rooms were a bit worn and although we were upgraded to a hot tub room, it faced the pool area and had no windows to the outside, which made it seem somewhat dark and dreary. Otherwise we thoroughly enjoyed our stay. Thanks again to Dee and your staff!

    4
    « Yes, I would stay here again »

    I enjoyed my 2-night stay at the Best Western Regency Inn. Friendly, helpful Front Desk staff, room was clean. King-size bed with 4 pillows - very comfy! Received a coupon for complimentary breakfast in the attached restaurant - good value with good service. Note - no elevator to 2nd floor. Did not know that from booking on-line. Yes, I would stay here again.

    5
    « Treated like a friend. »

    Front desk, maintenance, house keeping, and restaurant staff were helpful and friendly. Each encounter, regardless of time, had a positive response. They addressed any and all request pleasantly and quickly.

    1
    « Nothing in the room work and their was bugs »

    I will never stay here again, I took my family on a trip and when we got to the room the toilet didn't work, the shower didn't have hot water and the air was so hot you couldn't get it cold, we felt like we was cooking and my granddaughter got bite by bugs..

    4
    « D Holmes »

    Very nice hotel and staff. The staff went out of their way to make us feel welcome. VERY FRIENDLY and helpful. Will stay there again in future. Wish they were still pet friendly though. New restaurant and breakfast.

    4
    « Great »

    ?????'s if it had an elevator... I would definitely stay there again... Breakfast was very good as well... Only issue I had was my room was on the second floor and my dad can't do stairs very well... I spoke to the clerk and she got me into a ground floor immediately without question... Customer service is alive and well at this Best Western...

 

Venir à l'hôtel ...

Toutes les directions


Depuis : toutes les directions. Le BEST WESTERN Regency Inn est situé à l'intersection de l'US 30 et de l'Iowa Highway 14, à 48 kilomètres à l'est d'Ames et à 80 kilomètres au nord-est de Des Moines.