BEST WESTERN Hotel Delaware Inn,  Delaware

3.0/5  - basé sur 76 notations.
1720 Columbus Pike, 43015-2726, Delaware, United States - Voir la carte
+1 740 363 3510 +1 740 363 1677

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Parking gratuit
    Parking gratuit
  • Piscine chauffée
    Piscine chauffée
  • Parking extérieur
    Parking extérieur
  • Journal gratuit à la réception
    Journal gratuit à la réception
  • Accès à Internet haut débit
    Accès à Internet haut débit
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Note des voyageurs TripAdvisor
Sur la base de 227 avis de voyageur
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Ce charmant hôtel de Columbus, dans le nord du Delaware, offre détente, tarifs abordables, équipements attentionnés, espace pour événements et accès facile aux attractions et entreprises. Vous vous sentirez comme chez vous dans nos chambres spacieuses et impeccables, dotées de nombreux équipements. Les chambres confortables du BEST WESTERN Delaware Inn disposent de télévision câblée ou par satellite avec 3 chaînes premium, four à micro-ondes, réfrigérateur, bureau, Wi-Fi et bien plus encore. Vous souhaitez séjourner avec votre animal de compagnie ? Les animaux de compagnie sont également les bienvenus dans cet hôtel de Delaware. Idéalement situé à proximité de toutes les attractions de Delaware, Ohio, il vous permet d'explorer une bonne partie de la région sans aller loin. Les familles apprécieront les sensations fortes du parc aquatique Zoombezi Bay, de Little Brown Jug, du parc Mingo et du zoo de Columbus, à proximité. Faites une partie de golf au club de golf de Delaware, à seulement 6 kilomètres de cet hôtel d'Ohio. Les clients venus rendre visite aux étudiants pendant leur séjour dans cet hôtel de Delaware bénéficieront d'un accès facile à l'Ohio Wesleyan University, l'université d'État d'Ohio et l'École théologique méthodiste. Nous sommes également proches de la maison de retraite de Willowbrook, du centre de tir Blackwing, du parc national de Delaware, du parc national d'Alum Creek et du parc municipal de Highbanks. En voyage d'affaires ? Vous êtes sûr de passer un voyage productif avec Advanced Auto Parts, Associated Hygienic Products, PPG, le centre de distribution de Kroger, International Paper et l'aéroport municipal de Delaware à courte distance en voiture du BEST WESTERN Delaware Inn. Animation et détente vous attendent égalementsur place. Plongez dans le bain bouillonnant reposant, amusez-vous dans la piscine intérieure chauffée. Nous offrons de nombreux autres équipements, notamment aire d'entraînement, centre d'affaires, parking gratuit et réception 24 heures sur 24. Au BEST WESTERN Delaware Inn, nous sommes prêts à vous offrir un séjour parfait. Réservez dès aujourd'hui et faites des économies !

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Chambre 1

Avis de nos clients

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Basé sur l'avis de 227 voyageurs
GreenLeader Partner

Très bon
En couple En couple 34
En famille En famille 106
Escapade entre amis Escapade entre amis 13
Professionnel Professionnel 47
Voyage solo Voyage solo 13
Rapport qualité / prix
BEST WESTERN Delaware Inn,Delaware
  • 3
    « Ok »

    Decent place to stay. Was only here overnight for a wedding but convenient location. Starbucks across the parking lot was a bonus for me. For the most part clean but headboards smudgy. Kind of liked the laminate flooring in the room. Never quite sure about hotel room carpet.

    « Exceptional Hotel »

    Very clean & presentable hotel. Staff was exceptional & catered to the needs of horse racing fans. Example breakfast was ready way earlier than expected. Check out was quick & easy. Have made advance reservations for the same time next year.

    « Comfortable, clean, caring »

    We were very happy with our stay. We really enjoyed the fact that the room had flooring instead of carpeting. It gave the room an "extra-clean" feel. The staff were helpful and friendly. The breakfast was tasty and there were lots of choices.

    « Decent Hotel »

    The people above us made sleeping impossibly they stomped all night long while we tried to sleep. Beds need to be more comfortable. Like the fact they have hard wood floors in the rooms instead of carpet. Hunter at the front desk was a sweetie, he went out of his way to make us feel welcomed. Wish it wasn't changing from Best Western.

    « Worst Hotel I've ever stayed at. »

    I got to this motel at 2:10 AM with the intention of sleeping for 4 hours and getting back on the road. I turned back the sheets on one bed...and could tell they were not fresh. I turned back the sheets on the other bed, to find a stain. I did NOT want to be inconvenienced and have to trade rooms at that hour, especially when I needed to sleep fast. I had a meeting I needed to get to the next day and was in a time crunch. Luckily, I packed a sheet with me because I was staying on couch at my destination. I always travel with my pillow. I curled up in my sheet and slept for 4 hours. When I woke up, I went to brush my teeth and noticed whisker pieces in the sink. And a spot of blue toothpaste...I use red toothpaste. Then I really became grossed out. Then I thought I'd make some water to prepare some oatmeal I made was even MORE grossed out, because it was so dusty I ran my finger through it. When I checked out, I told the woman at the front desk that this was the filthiest motel I have EVER been in...and I've been in a LOT of motels. While she was sympathetic, she did not offer me a discount or a refund. She handed me the General Manager's business card and told me to call him. Which I have done TWICE. I left a message but have received no return phone call.

    « Decent Hotel »

    The Best Western in Delaware Ohio is decent. My room was very clean and the staff was nice. The hotel is in a good location for activities in the Delaware, Ohio area. I had to be at the Fairgrounds. It is a bit difficult to find as it is tucked behind another building. However, it is right next to the WalMart shopping plaza on route 23. Also, the walls are not soundproof. I could hear the guy in the next room talking quite a bit.

    « Bad Staff, Bad Bed »

    The staff double booked our room so another person(s) had access and walked in on us in the night by using their key. Surprised both of us. Staff was confused at check in as to if room was already booked. Phone rang in middle of night with nobody on the other end. Bed was horrible. Squeaked and not even hotel grade. Remodeling and trim pieces laying in hallways. Just not very good.

    « Great place to stay »

    I have stayed at this location several times for business and will continue to us in the future! Excellent staff (very friendly and helpful)...the rooms are extremely clean and VERY reasonable rates. HIGHLY RECOMMEND!

    « Best Western Delaware OH »

    Pleasant, clean, helpful staff, quiet,, everything worked, good breakfast choices, close to restaurants, groceries and shopping. Have stayed there 3 times and probably will again. A really nice atrium pool area. Good place to sit and relax. Parking lot well lighted.

    « Very clean and friendly hotel. »

    Super clean hotel in needed location, out of the rat race of larger city and still convenient to military facilities. Small town atmosphere and friendly staff. Large pool but hot tub needed repair. Free breakfast in the morning was good and the lady that took care of this room was so caring and kind.

  • 4
    « Just a little noise »

    Tried booking a room online and it said there was not vacancy's. I called the front desk and they said they had tons of rooms. I never trust online. Great place...little noise from the upstairs guest....talked with front desk and they took care of it. One of the beds made a horrible noise if you moved on it.

    « Highly Recommend »

    Highly recommend this hotel for anyone staying north of Columbus, Ohio. This hotel has a great location and the quality was superior. As a female traveling along, I was at first hesitant at staying at a Best Western, as I have never tried this hotel brand. I was pleasantly surprised. The staff was the friendliest that I have encountered in traveling. The room was impeccable and had hard wood floors and the best bedding and comfortable mattress. Bathrooms were very clean and neat. Great pool and hot tub. Breakfast was something to look forward to and was staffed by the most helpful staff and engaging to your every request.

    « Nice Place »

    I have stayed at nicer hotels in the surrounding area, but this was good. I chose to stay here because I wanted to be as close to Delaware as possible. I stayed 1 night. It was average priced and clean, so that was what I needed. I spent as much time as possible in Delaware looking at homes, restaurants, and churches. For a little more per night ($20-25) and a 10 minute drive further out you can find nicer, so it's simply about what you need at the time. I was happy with what I got for my money.

    « Excellent service »

    We were staying there for the first Delaware Half Ironman, and the lady who works in the breakfast area came in HOURS early to make sure the athletes had breakfast available hours before the typical breakfast service! She went above and beyond any expectations!!

    « Pleasantly surprised! »

    After reading other reviews, we were skeptical, but after contacting the hotel directly regarding pet-friendly status we were at ease with the decision to stay. They are in-process of adding wood laminate to the room floors - thus NO odor of previous pets or the typical musty smells. They haven gotten to the touch-ups around the baseboards, but if you're looking to be THAT put-off, read no further. While the hallways were rather humid (yes, it's AUGUST!) our room was quite cool and very comfortable! The bed was nice and firm - and we had a GREAT night sleep. Staff members also went out of their way to make our 2 small dogs feel welcome as well! There were a lot of dining options readily available nearby and a couple miles away! (We found a gem called Veritas Tavern!) We will certainly stay here when we are in the area again!

    « I stayed for a couple of days..... »

    Location is ok, the beds are comfy, and very reasonable if you only need to stay for a couple of days... dont expect this to be full of luxury... the staff is great and there is plenty of free parking. It is also difficult to use Uber from this location....

    « Free breakfast, indoor pool, great customer service. »

    I arrived with my 4 year old son on a Wednesday evening, and we virtually had the hotel to ourselves. We stayed for 3 nights and there were very few other guests until our last night, which was Friday. The location was very convenient for us, being close to shopping, restaurants and The Columbus Zoo and Aquarium, which was our reason for visiting. Staff were all friendly and attentive to our needs, and we very much enjoyed our free breakfast each morning. I would definitely stay here again and recommend it to anyone visiting the Columbus area.

    « Rough edges...... »

    Got to the hotel about 6pm. One other person waiting to check in when I got there. It was about 10 minutes or so before the front desk person showed up. By then there were a couple of others waiting in the lobby as well. Rough edges such as it appears that the base molding was changed after the room was painted so there is a 1" white stripe between the base molding and the wall color. Nice enough place, slept good, bathroom clean, location good, good value.

    « Uncomfortable »

    We were in a heat wave when we stayed there. The AC in the room was barely working. Also the hotel AC did not seem to work well. Also they had to shut down the pool. Not sure what the problem was. I think Best Western took over this hotel. It was something else before. I guess Best Western did not update much.

    « Comfy place »

    Motel nice. Location nice. Rooms nice. Refrigerator useful. TV works. Lots of channels. Near restaurants. Good parking. We got in and check in was real smooth. The room door was hard to work until we pushed the handle upward.

  • 3
    « Nice location but needs some improvements »

    Nice location, was easy to get to the columbus zoo from there. Pool was over clorinated and bleached out grandaughters suit. Staff was very helpful and friendly. beds very squeeky but comfortable. Breakfast was the ok, but the lady that was taking care of the food was very nice.

    « Very Unhappy »

    Made reservations well in advance through the hotel itself. Arrived and they had double booked my room. I had reserved room with 2 Queen beds but they told me they only had a King bed which wouldn't work with our family. They adjusted our rate. $19.00 (wow!) They gave us a roll away bed. It was nasty and torn up on the bottom. Didn't want to sleep on it. Vinyl floors were sticky. Couldn't take off shoes. Air conditioner rattled all night. Noise in hall was terrible. Commode lid was falling off. Had to send older grandmother to stay somewhere else with another family member at a different hotel. After multiple attempts, Manager was NEVER available to speak to me. Staff was very friendly. However, DO NOT STAY HERE!!

    « Wonderful »

    Hotel is nice and staff is over the top friendly & helpful. Great location as well! Breakfast is good and the lady in there is very friendly. Bathrooms in the rooms are a bit small but other than that we had a wonderful stay.

    « Need better midnight staff »

    Noisy, unsupervised hotel. The beds are old, creaky and sunk in. The kids ran throughout the halls and up and down the stairs all night long. The back door was propped open by rocks because the key card didn't work properly but it also left it open for people that didn't rent a room. I can't guarantee but I swear the staff was partying with the guests the night we stayed.

    « Enjoyed our stay at Delaware, OH, Best Western! »

    The staff went out of their way to attend to any need that we had! The breakfast bar was really good and the woman, Miss Deb, attending to it made sure we were all happy and had everything we wanted. My brother even said he wanted an omelet, which they didn't have, but the next morning she had one waiting for him! The indoor pool was extremely clean and well stocked with towels. We would definitely stay here again!

    « Great Staff, Very caring! »

    Experienced superior customer service at this location. Great rooms, beds, very clean. Would recommend to anyone! The breakfast was so good and fresh. I was able to make a quick and easy reservation over the phone and I was given the best price, I love booking through the hotel directly because the staff is so friendly.


    Returned to a hotel room where beds were not made at all after cleaning staff had only emptied the trash. Covers were just loosely pulled up and pillows were scattered on the bed. Hotel staff did not make any concessions promised and managers were no where to be found during the entire stay.

    « heat stroke with a pregnant wife »

    let me start by saying that the staff were all very friendly and courteous to both me and my wife. however upon arrival, our air conditioner in our sweet did not work it was 93 degrees out with 100% humidity of course. the manager and a maintenance man in training came up very promptly and hit a reset switch on the unit making it cold again so I was happy and left to go to a wedding we returned around 10:30 pm that night to find our room a sweltering mess so I returned to the front desk as the room was not in a sleepable condition with the temp I stated that the earlier day manager said if it broke again they would switch it out with another unit and that they needed to do that he said, of course, we will take care of that immediately, so myself and my wife went across the street for ice cream to kill the time while they worked on it, she needed something cold as she is pregnant and miserable her words so we were gone for about an hour and twenty minutes and returned assuming the repairs had been made as promised however at just past midnight. we returned to find the other maintenance man even after being told what happened just went to our room and hit the reset switch again and the unit had already stopped working again my wife was angry and tried to make me drive to another hotel I made her stay as it was now nearing 1:00 am I went again to the front desk and calmly demanded that the maintenance man switches the units out now it's 1:00 am my wife is sick and miserable so finally 20 minutes later he came with a different air conditioner and put it in it worked barley at 2:30 am my wife made me go to Walmart and buy a fan, so I did and it was a terrible night the next day we returned and my wife went to use the phone to find it didn't have a cord or power there was dried candy maybe a sucker in the sheets the maid apologised and immediately switched them there were two press on fingernails behind our room whirlpool tub that made my wife vomit while pregnant when she saw them right by her face there were spider webs in every corner of the room and urine stains behind the toilet the pipes under the sink leaked thankfully I found it before pregnant wife slipped on it. all in all it was miserable and absolutely no rest was had and that ruined my whole experience I travel allot, and I like best westerns they are decently affordable and this location obviously doesn't speak for the whole chain as I have had wonderful times at best westerns, but I will never return to this one

    « Needs a lot of work »

    Beautiful wood floors, very nice staff. And that is it. Rust in the bathroom, broken toilet seat, room keys constantly stopped working throughout the weekend in both rooms as well I noticed on other guests. They lost one of our rooms, so they put us on separate floors and on opposite sides of the building; Both rooms had same issues and AC's did not work. I could go on and on. I wouldn't recommend. The only thing that was good was that they had military discount.

    « Nice location, needs attention »

    For the reviews I read and being a better BW property I expected more than I got. I arrived late and was ready for some much needed rest which did not come for some time. Apparently there was a wedding party there and they were having room to rom parties as well as hallway parties with constant door slamming and the stench of stale beer and alcohol everywhere. I notified the front desk yet it continued. I had to get up early the next morning and needless to say I did not get the rest I stated there for. Cant say I am in a hurry to go back. Oh, and breakfast was a joke.

  • 5
    « First Time Stay »

    What a great experience. Booked through and got a good rate. Nice clean room. Pool to ourselves. Friendly front desk person. Wonderful breakfast with Deb the breakfast room staff. Deb went out of her way to get us directions to the zoo and to supply us with a snack for the day! We will be staying there in the future!

    « Take a swiffer with you.. »

    Room was dirty and floor was sticky ..Dust bunnies on the floor. Bath tub had hair in it from past guest. Bathroom fixtures are stained and look as if someone deficated and didnt flush. Staff was nice room was remodeled but doesn't look like anybody has ever cleaned it or any of the hall ways ..

    « No room service, loud TV »

    The TV in the room next door was extremely loud at 1:45 am. I contacted front desk but the TV remained loud all night. I did not receive room service. I was told it was because I left my room messy. Really? I showed the front desk person what my room looked like, no mess. But still no cleaning service.

    « Best Western Delaware Ohio »

    This Hotel was very nice for a budget priced hotel. Excellent Service. Very Clean & Neat. We booked a room for one night. We were in town for a two day job and needed the room for a lay over. We are very pleased with our service. Thanks for the Care you put into Hotel.

    « RUN DOWN »

    I would not recommend staying here. Not worth the price. Do they believe in housekeeping? The tried to over charge the room. There was no carpet. Some people in my group ended up sick from the moldy conditions. Would never go back there.

    « Miserable Stay at This Hotel »

    Kids were running wild on a Thursday night. Slamming room door dozens of times. Pranking my room and others by beating on the door. Loud hallway conversations. Parents and staff would not lift a finger to get the situation under control. This continued from 7PM past 11PM. Hotel staff repeatedly said, "There is nothing we can do." Needless to say, there was no sleep until they eventually gave up after midnight.

    « Everything was great except the stiff bed. »

    Stayed here for my daughters dance recital and it was a great stay. Everything was clean and the desk staff was awesome. The bed was a bit stiff but I never expect beds at hotels to fit everyone's liking. It was not bad just not my bed. Overall it was a great stay and I would stay there again.

    « good budget hotel »

    everything was OK, besides the very cheap breakfast. Staff is friendly and efficient, hotel is clean. Again, breakfast was very basic, some frozen cheese omelets heated in microwave etc but overall very reasonable experience. Rooms have decent size refrigerator - nice touch!

    « It was ok »

    Hotel was ok nothing special. Staff was pleasant enough. We were there for just one night on our trip back home from vacation. Probably would not pick this hotel again if traveling through this area as it did not seem to be a good value, but but nothing really bad or good one way or another

    « friendly »

    FIne hotel for a college trip - nice folks took care of us - pretty basic hotel but great value and nice beds! We got in and out just fine. It is nice to know you can still get a good nights sleep for less than $100,00

  • 3
    « Great place »

    Nice place to stay - Water in the pool had WAY too much clorine - but otherwise no complaints - breakfast was great - clean place - had trouble with the key but the clerk came and quickly took care of it.

    « Nothing like Internet pics and manager Nick is very very disrespectful »

    Nothing like the Internet makes it out to be!! Only stayed one night and they double charged me, when they where suppose to give me discount!! Jacuzzi was missing ceramic tile right in the top front where u get in and out!! The floors where laminated wood flooring with no rugs at entrance nor by the jacuzzi which made it slippery and dangerous when exiting the jacuzzi. When I spoke to management Nick Badal he says not his problem it was my bank and my problem!! I told him no way his hotel charged me on the 13, and then again on the 15, and I only stayed the one night the 12th!! When I said something about having rugs he said the rugs from that room had be stolen, and his front desk ladies that Saturday told me that he has procrastinated about getting the rugs and they have had many complaints about that!! Plus there is no sauna room like the Internet said, pool had no heat, pool room was freezing!! When I asked to speak to someone higher up then him because of his rudeness he told me there was no one higher to speak to because no one was higher then him but God!!! Then this management Nick Badal actually hung up on me!!! Like what kind of management speaks to customers like this and hangs up on them!!! I can see that this management is running down this hotel and giving best westerns a bad name!!! They need to get rid of Nick!!! And it is now the 18th and they still have not refunded me my money!! Never again would I stay here and I would never recommend this hotel to anyone!! Only way would be if this hotel got new management!!

    « Great Stay! »

    The staff are very friendly and helpful. Always hello, smile and is there anything we can help you with! The cleanliness of the hotel was great! They have a nice variety of food for their breakfast they offer. The waffles are delicious!! Our stay was very pleasant.

    « No water, pool out of service, floors dirty »

    Booked 2 rooms at this hotel,because family was moving to town. Family wanted to use pool after 2 days on the road, pool out of service, no heater. After 3 days still couldn't use. Then on third day after being gone all day came back to freshen up for dinner, NO WATER! Out since early afternoon, told at 4 it would be back on in 1/2 hour, at 6:45pm, still no water, couldn't freshen up, use toilet, or take medication. Next day asked for bill adjustment, the best they would do reduce by only $30. Nearly 8 hours without water! House keeping terrible, cobwebs in corner, bugs, vinyl floors filthy. I travel 60-70 nights a year, on my top 5 Worst hotels ever. I won't be staying there again, useless I find out management changes and respects the needs of the guest.

    « Best place to stay in Delaware »

    Friends and I chose this place based on the great reviews. Rooms were fantastic with hardwood floor. Breakfast was good but could use a makeover. Will definitely recommend this to hotel to friends and family. We will make this our home away from home.

    « Weekend getaway »

    The general manager Nick was excellent. Staff was pleasant and able to help us with any question we had. This was a nice hotel and beautiful rooms that look like they have been re done. Best Western Plus Deleware Inn served our needs for my husband and I. Will definitely return.

    « Nice Visit »

    This is an older motel building but it is being refurbished and what they have done so far seems quite nice. My room was very nicely done and the wood floors looked great. All the staff were friendly and eager to help if I needed something. The breakfast bar was very good. Unfortunately the pool was closed due to a mechanical problem but the whirlpool was open and the area was very bright and clean. The wasn't a working sauna as was advertised. In the near future I would call the hotel first if those are important and make sure they are working if that is what you need.

    « XMAS »

    The room was filthy, Jacuzzi didn't work, no hot water, one of two phones didn't work,no elevator. Manager refuses to call me back after four messages left in four days. I know he's been in because staff said was or will be, just won't return my calls

    « Pleasant surprise »

    We were a bit hesitant after reading a couple negative reviews but were pleasantly surprised. Our room was recently remodeled with wood floors, and very clean. The breakfast was also good. Would stop there again when traveling through area.

    « Excellent Service »

    We enjoyed this hotel, it had everything our family needed, lovely pool, spacious rooms and a wonderful staff. We enjoyed the different breakfast hours available on the weekends, Mon-Fri 6-9am and Weekends 7-10am so our children could sleep in!! We will make this hotel our home regularly as we visit our oldest at college. Thank you so much Best Western Delaware Inn for taking care of us, we will be back!!

  • 1
    « No way »

    Hair and mold in bath tub; rock hard beds, breakfast supposed to be til 9:30 but at 9 they were cleaning everything up. Will not be staying here in the future. Inside door seemed to be smaller than door frame so left a gap. Only high speed Internet no wifi

    « Breakfast is a joke,,,, »

    This hotel is so over priced. Beds are not comfortable and there is only coffee at 9:30am when I tried to get me free breakfast. Don't waist your money. Go somewhere else. Pacer Hotel in Delaware is a much better value.

    « Good Value »

    Stayed with a group on business so this was not a personal choice, but I was pleasantly surprised. I was very satisfied with the cleanliness of the facility, room comfort, the breakfast options and helpfulness of the staff.

    « Housekeeping is poor »

    This hotel is a mixed bag of both good and bad, but definitely more so on the bad side. On the good side, the front desk staff are efficient, friendly, and helpful, and the free breakfast is pretty good. On the bad side, however, the housekeeping is very poor. I stayed here for a week, and on only one of those days, was my room adequately cleaned. The night I arrived, there were muddy footprints on the floor. The room is generally dusty, and I don't think the shower and the sink were cleaned daily. The bed typically looked as if it was made in a hurry or the person was too lazy to do a good job, EXCEPT for the day when Debbie, the Assistant Head of Housekeeping, did the room. All in all, this is not a hotel I would recommend.

    « Clean »

    The hotel was clean, nice pool and hot tub. We were just looking for a night out with a pool and hot tub and the kids loved it. It is located in the middle of town with plenty of restaurants close. Walking distance to a few places.

    « Filthy Rooms - Stay Away! »

    The room we stayed in for three nights was filthy (room 207). The Microwave, TV console and desk chair was so dusty that I was able to write in the dust, it was obvious that the room had not been dusted in a very long time. There was a candy bar under the bed and it stayed there for the three nights we were in the room. This indicates to me that the housekeeper did not clean under the bed either. The windows were so dirty I couldn't see outside. I thought it was amazing that the housekeeper saw fit to leave us a note basically requesting a tip! The toilet made an extremely loud whining noise when flushed. Using the toilet during the night woke up whoever else was in the room. Doesn't the housekeeper flush the toilet when cleaning? If so, why wasn't it reported and repaired? When our room keys did not work there was no one at the desk for at least 15 minutes to replace the key. On every other occasion when we went to the desk, no one was there as well. (On the occasion of the key, the person said she was taking out the garbage). When I complained about the room at checkout, the person at the desk (again after a wait) had a poor attitude and really didn't care that I was dissatisfied. The breakfast was fair but the woman responsible (she also had a tip cup out) was annoyed when coffee was spilled and she was asked to mop it up. (Why did she even have to be asked??) The attitude of EVERY employee encountered was dour. Nobody at that place enjoys working there. Management has a big problem. I am happy that Best Western is not the only option in Delaware, OH as will not be returning. I left a comment card, I would be curious to know if it was forwarded to the appropriate individual or was immediately put into the shredder. These folks need to straighten up their act! There are other places to stay in Delaware, Ohio...DO NOT STAY at the Best Western there.

    « Awful »

    From the disgusting carpet in the room, to the general poor attitudes of people working there.. this property is to be avoided. I got this on a priceline express deal and I still feel ripped off. The room had a lingering stink to it, I suspect it was from the carpet. I really could not believe how collectively bad this hotel was. Other folks in our party complained about various problems upon checkout and the onus went back on them as if they are responsible for Best Western's Quality Assurance program. Next time i'm in Delaware, i'll go somewhere else... you should avoid.

    « Property improvements »

    We've stayed here a number of times while visiting our daughter at nearby Ohio Wesleyan. Many positives here. Rooms and hallways have been spruced up. Beds, linens and pillows are good. Breakfast room staff is wonderful! Hardworking and dedicated. Front desk staff can be a bit grumpy, but always helpful in the end.

    « Disapointing »

    Not up to normal Best Western Standards. Badly half renovated rooms. House keeping never correct with towels, glasses etc. no where near what they charged. Front desk staff very nice Newly laid laminate floors in room badly done. Squishy with large gaps. Only thing housekeeping did was make the beds.

    « Very Average »

    Stayed here late September for three nights while attending the Little Brown Jug. Room was comfortable and breakfast was good. Laundry facilities were good for us. Had some issues with one front counter staff member when I tried to get a cab. I was handed a card and told to use my cell phone!!! Eventually got a cab to come. To be fair the other staff we dealt with were very helpful and pleasant. Did the job as we like the location.

  • 1
    « Disaster »

    Front desk worker was smoking in door of lobby had to walk through that to get in. Room was a mess. Hair ball in bathtub, toilet did not flush correctly, bathroom door would not stay shut. Gap in between floors was cover up with towels. Dust every where. I know it was under remodel but no one should pay for such a bad room.

    « Excellent place to stay »

    Our room was exceptionally clean. The bed was comfortable. The staff was kind and courteous. The service was quick and easy. We did use the pool and hot tub and enjoyed them. Very impressed. Thank you.

    « Filthy »

    We stayed a the Best Western last night while in town to visit Ohio Wesleyan University. I chose this hotel due to it having the highest rating on TripAdvisor for four hotels in Delaware. I should have just cancelled and walked out when I say the nasty fish tank in the lobby. The poor fish is living in brown water. Anyway when we took the stairs to our room the stair well reeked of smoke and was very dirty. When we got to our room not only did it smell of smoke and urine the hair was musty and damp. On the surface it appeared to have been cleaned. When we got in bed there were crumbs in the bed. I slept with full clothes on. The lights outside are so bright I got up to try to pull the curtain tighter, when I did something fell on my foot. I turned the light on and it was a empty wine bottle. Due to the fact that it was quite late we finished the night out but I would not recommend this place to anyone. In the morning I realized I needed to print something and the ladies at the desk would not print, but instead pointed us to the business area to print but the computers in there were having "internet trouble". We were glad to move on.

    « Oldie but Goodie »

    Great older hotel. Nice big rooms, clean bathrooms, air conditioned ,fridge, microwave and coffee maker. Shopping centre and restaurants just right next door. Our room had a really strong musty smell to it but they moved us straight away to a new room which was no trouble at all and greatly appreciated. The indoor pool is fantastic and also caters for people with disabilities with an electric chair. Breakfast is small but good choices. Would stay here again, close to access into the town.

    « Had a nice time »

    N ice stay. Confusion on breakfast times. Enjoyed pool and spa. Pool could be warmer. Suppose to be non smoking but smelled cigarette smoke in hall. All in all would go back staff was very nice dining room very nice enjoyed variety of menu. Great location for where we were going while there. Alum Creek State Park and Columbus Zoo.

    « Not bad, could be better »

    I booked the hotel because we wanted to go to the Columbus Zoo, and it's close. The hotel overall was nice, but the beds were super firm, the breakfast was ok, and the pool was cold. Also, there is NO elevator! It's not advertised saying there isn't one either. They have luggage carts, but no elevator.

    « Great getaway »

    Perfect for a quick getaway, close to everything, yet quiet and relaxing. We plan to go back again maybe even make this our little spot. Great indoor pool and spa. Sorry we missed breakfast, but we caught up some much needed rest.

    « Horrible Customer Service at this hotel!! Will not stay at again. Lost a loyal customer. »

    I made an online reservation for 3 nights at this hotel after calling them direct to get their cancelation policy since our business was tentative. I was told by their rep that we could cancel anytime up to 4pm the day of our stay. Well on the day of our stay our business deal was canceled so I called to cancel our reservation. I spoke with a rep with a thick foreign accent (very hard to understand). She told me they could not cancel my reservation and I would be billed. She did not care at all that I was told I would be able to cancel prior to 4pm that day. So I called corporate. They called the hotel rep and tried to explain the misunderstanding and hotel still refused to refund my 3 days. They said they would only refund 2 days so I am out $90. I will never stay here again. This is the worst service. I will file a dispute with my credit card company and contact the BBB as well as their facebook page to complain. Would not recommend to anyone that is unsure about their stay dates. They are totally inflexible and don't seem to care about keeping their loyal customers.


Venir à l'hôtel ...

Toutes les directions

Depuis : le nord. Prenez l'Interstate 23 South, tournez à droite sur Hull Road, tournez à gauche vers le parking du BEST WESTERN Delaware Inn.

Depuis : le sud. Prenez l'Interstate 23 North, tournez à gauche sur Hull Road, tournez à gauche vers le parking du BEST WESTERN Delaware Inn.

Depuis : l'est. Prenez la State Route 36-37 West vers Delaware, tournez à gauche sur l'Interstate 23 South, tournez à droite sur Hull Road, tournez à gauche vers le parking du BEST WESTERN Delaware Inn.

Depuis : l'ouest. Prenez la State Route 36-37 East vers Delaware, tournez à droite sur l'Interstate 23 South, tournez à droite sur Hull Road, tournez à gauche vers le parking du BEST WESTERN Delaware Inn. ·De...

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