BEST WESTERN Plus Castlerock Inn & Suites,  Bentonville

4.5/5  - basé sur 100 notations.
501 SE Walton Boulevard, 72712-6768, Bentonville, United States - Voir la carte
+1 479 845 7707 +1 479 845 7717

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Les points forts de l'hôtel

  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Air conditionné
    Air conditionné
  • Coffre-fort
    Coffre-fort
  • Connexion à Internet sans fil dans les parties communes
    Connexion à Internet sans fil dans les parties communes
Note des voyageurs TripAdvisor
Sur la base de 341 avis de voyageur
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Idéalement situé près de nombreuses attractions, de sociétés/entreprises et lieux de restauration de la région, cet hôtel constitue un véritable lieu de retraite reposant à Bentonville, Arkansas. Vous vous sentirez comme à la maison vous dans les chambres bien aménagées et ordonnées de ce BEST WESTERN PLUS Castlerock Inn & Suites. Toutes les chambres disposent de la télévision câblée ou par satellite, du Wi-Fi gratuit, d'un four à micro-ondes, d'un réfrigérateur, d'un bureau, d'une cafetière et de bien plus encore. Partez du bon pied chaque jour avec un petit déjeuner complet gratuit comprenant céréales, fruits, oeufs, yaourt, jus, café et bien plus encore. En voyage d'affaires ? Rendez-visite aux nombreux sièges sociaux d'entreprises, dont Walmart®, Sam's Club, Tyson® Foods, les bureaux de fournisseurs de Walmart®, IBM, J. B. Hunt et George's Farms, à quelques kilomètres de cet hôtel de Bentonville. Les étudiants de la région et l'université sont également facilement accessibles - Université de l'Arkansas et le Northwest Arkansas Community College sont tous deux proches de l'hôtel. Si vous cherchez à vous détendre, le Crystal Bridges Museum, les jardins de Compton, le Peel House Museum, Tiger Field et le lac Beaver sont tous à quelques minutes. Vous n'aurez pas loin à aller non plus pour trouver un restaurant délicieux et pratique - le Bistro 301, Lin's Garden, Dink's Bar-B-Que et le Celtic Grill se trouvent tous dans un rayon d'un kilomètre et demi de cet hôtel de l'Arkansas. La promenade de Pinnacle Hills, avec des boutiques telles que Coach, Pottery Barn®, Sephora®, est l'endroit parfait pour faire son shopping. De retour au BEST WESTERN PLUS Castlerock Inn & Suites, détendez-vous dans la piscine intérieure et le bain bouillonnant étincelants ou faites une session d'exercices sur l'aire d'entraînement ouverte 24 heures sur 24. Encore plus d'équipements attentionnés pour une valeur ajoutée supplémentaire vous sont offerts dans cet hôtel - un centre d'affaires, une réception et une blanchisserie réservée aux clients de l'hôtel ouverts 24 heures sur 24. Nous acceptons avec joie les réservations de groupe et les mariages. Avec son personnel aimable et ses équipements pratiques, vous vous sentirez vraiment les bienvenus dans cet hôtel confortable de Bentonville. Réservez dès aujourd'hui !

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Chambre 1

Avis de nos clients


trip advisor img
Basé sur l'avis de 341 voyageurs
Certificate of Excellence
 
NOTE ATTRIBUÉE CONSULTEZ LES AVIS POUR RÉSUMÉ DES NOTES
Excellent
 
223
Très bon
 
92
Moyen
 
15
Médiocre
 
5
Horrible
 
6
En couple En couple 108
En famille En famille 95
Escapade entre amis Escapade entre amis 34
Professionnel Professionnel 65
Voyage solo Voyage solo 24
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
BEST WESTERN Plus Castlerock Inn & Suites,Bentonville
  • 5
    « Clean, inexpensive and great free breakfast »

    The room was lovely and clean. The complimentary breakfast was particularly nice. Not anything fancy, but who can turn down a freshly made waffle? (Plus, they had loads of toppings AND a bagged to-go breakfast for anyone who was on the run.) About the only complaint was that the pillows are weirdly tiny! They are all half the size of normal pillows. Granted, they offer plenty of them, but it was still weird. (Though my husband claimed to really like them! LOL)

    5
    « Great Property »

    Quick check in and check out, clean room, good breakfast and great location! Nice indoor pool and fitness center (although I didn't have time to use either one). Maybe next time I can use the extras that are offered at this property.

    5
    « Great place »

    Pricey compared to where I usually try to stay (I aim to be frugal and spend my $$ on longer trips rather than more expensive hotels). However, I had this stay for free with reward points; and it was easily the nicest room of my entire 15 night trip.

    5
    « All on points »

    We wanted to use my Best Western points and trip advisor reviews suggested this was a good location to do so. Everything was up to Best Western Standards. From the front desk person at check-in from Massena, NY, to the morning desk person and the super breakfast person - all were working up to the high level of all the positive reports that this facility has earned. Even if we had to pay for it, we would have stayed here on our journey. p.s. - the Best Western points plan works !!!!

    5
    « Great Place if Going to Crystal Bridges Art Museum »

    We stayed at BW+Castlerock Inn with another couple on our trip to Crystal Bridges Art Museum. We could hardly believe how much value there was here for the price. The hotel is especially clean. Everyone was friendly. Everyone was helpful. For any future trip to Crystal Bridges, we will DEFINITELY stay here again.

    3
    « Three days in Bentonville »

    We recently stayed at this property. It was not our first time here and we were a little disappointed. We had an extra person this time and needed a roll out couch which when extended, left little room to walk by. We also had to go buy a couple of pillows because the small pillows were just insufficient. The staff were cordial. The breakfast bar was great. The rate was reasonable. The location was great for our visit. The parking lot was clean and felt safe.

    5
    « ark »

    Hotel staff was very attentive and friendly. Entire hotel facility was clean. Inadequate lighting in room. The room above must have always had a circus booked in it......even at 1am you could hear them walking, moving furniture, apparently jumping---the noise was terrible. Found bugs in bathroom last night there--reported it to desk clerk who seemed NOT very interested at all, only replying there are not suppose to be bugs there!!!

    4
    « Like the place »

    Traveled with family. We had a room with two queen beds. Good room. Good view. Fridge, Microwave, LCD. Good bathroom. So so toiletries. Breakfast until 10 in the morning. Nice staff. Good location. Will book again.

    5
    « Very nice »

    My friend and I stayed here when we came to see The Crystal Bridges Museum. It was very convenient to all the things we wanted to do and see during our stay. The staff was always helpful giving us good suggestions about places they liked to eat. They were quick to fix any concern we had (a connecting door to another room wouldn't close a and lock) and kept me supplied with coffee. The room was always clean when we got back from our adventures. I'd stay here again and I think you'll enjoy it too.

    4
    « Good condition. Decent location. Very friendly staff. »

    This place is nothing exceptional but probably one of the better deals in the area. It is an easy drive to downtown and the museums. The rooms are in good condition and surprisingly quiet. Continental breakfast is pretty basic though.

  • 4
    « good experiencde »

    We were in and out of Bentonville quickly, but enjoyed our stay at this Best Western. Breakfast was very helpful. The hotel was easy to find and easy to get in and out of. Our room was very clean and the area was safe.

    5
    « Castlerock Inn Rocks »

    My wife and I have stayed here several times on our way home from visiting our daughter and her family in Iowa. We've always enjoyed our stays and would recommend this hotel for a great stay and great location.

    4
    « Good location »

    We spent one night because we were taking our grandson to amazeum. It was clean and the pool was nice. We would stay there again. I did not give it a five because it is a little older and could use a little updating. Mainly our bathroom. The caulking was coming up from around the base of the toilet. Also the bathroom sink is set very far back on the counter and our five year old grandson who is a little above average height couldn't reach to brush his teeth. No biggie though. The staff was very friendly and they are located near a lot of restaurants. Some within walking distance. We recommend this hotel and would stay here again.

    4
    « Well kept and friendly »

    The location is ideal and central to many sites to see and a short drive to Eureka Springs, AR. Great breakfast selections and hot coffee available 24/7. They could invest in better mattresses, they are springy and hard, other than that we were very satisfied with our stay. We will stay again and bring the padding we bought for the bed.

    4
    « Overall a good experience »

    We stayed here for two nights. Overall, we had a positive experience. Our room was clean and well-kept. Housekeeping was very pleasant and efficient. The desk staff the evening of July 29 was very nice, getting me linens for the sofa bed and an extra towel. The evening of July 30 was a different matter, however. We had planned to go to the pool, but noticed there were no towels there. When we stopped by the front desk to request two, she acted like she didn't believe me, stating, "I just put 24 down there." (All I know was I didn't take them.) Before I could say anything she added, "It doesn't matter. I'm going to close the pool at 9:00 so you'd better hurry." It was 8:30 then. The pool, per the sign, is supposed to remain open until 10:00. No explanation was offered. I had to explain to my son that because of the poor attitude of the desk employee, we would be unable to go swimming. This negative experience is a reminder that you can have a nice facility and produce a good product overall, but one employee with no regard for customer service and the image of her employer can still put the business in a negative light. We picked this hotel based on his trip advisor rating. But I will shop around before deciding whether to stay here again the next time.

    4
    « First time stay at a Best Western »

    This is a nice modern clean hotel, The rooms are a nice size with the usual amenities found at all the major chains.The only negative is the small square pillows they have in the bed, they are not practical and very uncomfortable, advise taking your own pillow as there is no way you will be able to have a good nights sleep with these ridiculous pillows.

    5
    « Comfortable lodging with fantastic service. »

    As a business traveler, I stay at many motels during the course of a year. Best Western Castlerock remains one of my favorites. The staff is always friendly and welcoming at check-in and are more than helpful during my stay. Breakfast is served by friendly staff and start the day with a delicious, fresh breakfast with lots to choose from. At the end of the day, I enjoy working off the stress of the day in a clean, and well maintained work-out room. Hats off to the crew at Castlerock!

    5
    « Great night and excellent service »

    We were very happy with the Best Western Plus Castlerock Inn in Bentonville, AR. We left behind a bag at one of the ice machines which contained an iPad, a Kindle, and two hardbound books. Another guest turned it in to the front desk. In the meantime we had traveled to my daughter's house. When I realized the bag was missing, I called the front desk and was told they had the bag with everything still inside. We picked the bag up several days later on the way back home.

    5
    « Motel stay on business »

    This motel is in a very good location. It is near major businesses and vacation sites. The hot breakfast was great and had a large variety of foods. The parking is very good. I was pulling a 16' trailer and had no problem parking it by the motel.

    5
    « Favorite, I stay there everytime I go to Crystal Bridges »

    I have stayed here on four different occasions and have never been disappointed. Awesome breakfast, love the beds and pillows....I always sleep like a log there. Extremely clean, well lit at night and love the value you get for your money.

  • 5
    « A quality stay with great sevice »

    I have nothing but positive things to say about this hotel. The room was well laid out, tasteful décor, and very clean. Check in and check out were greeted with a smile. Breakfast was definitely one of the best I have had at a hotel, and was well stocked. We used the pool, spa and fitness room and all were very clean. I did not hear a sound from my neighbors, it seemed to be well insulated. Air conditioning was effective and quiet. I will be stopping by again when in the area.

    5
    « Good choice for an affordable stay in a nice hotel »

    Value added hotel for area. Good price. Great staff. Very improved breakfast - saves money. Clean pool, hot tub, and small gym. Quiet hotel - hotel was full over July 4th weekend and you would never know by the noise level.

    5
    « nice hotel; friendly staff »

    Spent 5 nights while attending a national meet in Springdale. Everything was great except for the traffic through highway construction back and forth. Staff were great. Breakfasts among the best we have ever gotten in a BW hotel.

    5
    « Excellent Accommodations »

    I was pleasantly surprised by the quality of this Best Western. My company usually puts us up at the Aloft, but it was full, so I chose the Best Western due to breakfast and indoor pool. I was extremely satisfied and will happily stay there again. The room was large and clean, and complete with a refrigerator and microwave. There was a wide assortment of foods at the hot breakfast. The staff was friendly and patient. I found it quite elegant for a Best Western. Highly recommend.

    3
    « Wouldn't stay again »

    This hotel was okay. It was clean, and the room with the king bed had plenty of room. It seemed to be in an accessible location - although Bentonville is so small that everything is accessible. I wouldn't stay here again because the service was not good. The front desk staff seemed judgmental and not particularly polite. We called one night to ask how long a taxi might take to arrive in the morning, and they provided a flippant response. When we asked in the morning for them to call one for us, they handed us several business cards. In contrast, we visited friends at the Hilton Garden Inn and were very pleased by the staff and the appearance of the lobby.

    4
    « Restful stay »

    Stayed here with family for 2 nights in a 2 bed suite with couch and found it to be attractive and restful. Small details I appreciated: the TV remote worked like it is supposed to, a desk table had a mirror over it - handy for makeup when there are more than 2 women in a group, and there were plugs on the lamp base by the bed for recharging electronics. And the price was reasonable including breakfast and wi-fi.

    5
    « Soccer tournament visit »

    We had a very nice visit in this lovely town. Service was responsive, though a tad overwhelmed. The man at the front desk helped us get linens we needed quickly and was very friendly. We had everything we needed and the room was clean and spacious for our family of 5.

    5
    « Recent stay »

    I had no problems with my stay. Everyone was great. Very clean facility, quiet and in a great location. The bed was exceptionally great. I would advise anyone to stay at this motel. Great place for the price.

    5
    « Great Stay »

    We stayed over Memorial Day weekend. The lady working the check in desk was friendly and efficient. Rooms were great - roomy and with a couch to relax on. It had all the amenities we wanted: coffee maker, microwave and mini-fridge. Beds were big and comfortable. The pillows were small, not standard sized, but we slept very well with them. The a/c unit is one of those where the fan runs continuously, which I really like because it provides "white" noise to help mask hallway or parking lot noise. There's a pool, big jacuzzi and fitness room. We didn't try the jacuzzi as it was crowded due to the holiday weekend. There are also a couple of computers available in the lobby if you need to print boarding passes or whatever. Breakfast was good, it had eggs/sausage links/potatoes, and the good malted brand do-it-yourself waffle mix. The cook (I think her name was Naomi?) did a great job of going around and making sure everyone was happy and that the food was good. The only downside (which was minor) is that there is only 1 hydraulic lift elevator, so the wait was very long at times. We were on the 2nd floor, so we usually just took the stairs, which were wide and carpeted. Also, recommend staying in rooms well away from the elevator - it has very loud chimes which would disturb sleep if you were next to it. All in all, a great stay - we will definitely stay again when in the area.

    5
    « Excellent Choice »

    This is a NO SMOKING Hotel (thank you) The hotel is centrally located in a nice area. The room was very clean and comfortable. Nice hot breakfast and coffee available continuously. Friendly Staff even provided us with breakfast to go bags when we arrived too late to enjoy the hot breakfast. I will definitely stay here when I return to Bentonville in the fall.

  • 5
    « Will definitely stay here again »

    Patrick at the front desk was friendly & welcoming. We had a good impression of the property as soon as we walked in the front door. The lobby was neat & tastefully decorated. Our room did not disappoint and was spacious & clean. The bed was comfortable. We appreciated the sofa & coffee table to relax before bedtime. Breakfast had a nice selection & was well set up & maintained.

    5
    « Very Quiet rooms!! »

    The hotel staff were all very friendly and super helpful, and the room was quiet for a good night's rest! The breakfast was pretty standard for a free breakfast. I would recommend this hotel for anyone wanting to stay in Rogers.

    5
    « Electricity Out in our Home »

    The best hotel in Bentonville. Our electric was out we have an infant, toddler and 2 disabled ladies. We were told come on when we called. We had a clean comfortable room. After a good nights sleep we had a great breakfast waiting for us. We weren't sure how long we would need to stay. Best Western was so helpful and kind. They informed us they would do everything they could to help us. We also enjoyed the pool and hot tub. Excellent hotel.

    5
    « Friendly and CLEAN »

    Hotel was clean, staff friendly, continental breakfast satisfying, and experience positive. Plus bathroom is spacious. I hate feeling claustrophobic while getting ready. Front desk helped me save $15 at check in.

    5
    « Very nice!! »

    This was much nicer than I expected. The breakfast had the most variety I have ever seen. The room was spacious and very comfortable. There were several lamps throughout the room for extra lighting. Each lamp included an outlet in the base which was very convenient for using the laptop.

    5
    « Nice hotel, good location »

    This hotel is in a good location next to several restaurants and businesses but it was quiet inside the hotel. The beds were comfortable and the room was clean. The staff was very friendly and accommodating. Would definitely stay here again.

    4
    « A Lot Better Stay then The Aladdin Holiday Inn!! »

    My Mother and I just had to visit the Crystal Bridges Art Museum and we had to make our stay at a Best Western Plus. We weren't disappointed! The only little problem was that the bathtub was way too slick for anyone taking a shower in it. So I would recommend that older folks staying here request some kind of rubber mat for the tub.

    5
    « Wonderful visit »

    What a nice surprise to have found for our soccer team for our state tournament. As a team, we have stayed in many hotels of different chains. The staff at the Best Western went above and beyond to make our stay great. They even left a note of good luck in each room and gatorades in each fridge. The front desk staff was always friendly and ready and willing to help with whatever we needed. Highly recommend staying here!

    2
    « There are other hotels nearby which we would choose over this one »

    Hotel staff was very accommodating, but there were some issues with the hotel itself. When we tried to check into our room we could not get the door to unlock. Hotel clerk had to come up and help us get into the room - he explained that the door handle turns UP instead of down (as I've seen on every other door). Once we got into the room, we had a hard time opening the door to get out - the handle was loose, facing the wrong way, and a bolt was sticking out. Also could not get the phone to work. Went down to the desk and got staff to come up with a screwdriver. He explained that in order for the phone to work "line1" had to be pressed - not sure why they had a multi-line phone in a hotel room when there are no other lines available. Also staff finally agreed that the door handle was broken and we were able to be moved to another room. We walked to the hotel next door for our dinner. Complimentary breakfast at this hotel was o.k. but nothing outstanding.

    5
    « Great Experience »

    Me , my wife and her family recently stayed at this hotel to spend some relaxing time before heading over the Eureka Springs. Definitely recommend it to any one and everyone . The check in was smooth and our room was nice, cozy and spacious. The hotel had many amenities including fitness room and heated indoor pool but due to our short stay could not enjoy it. The breakfast was very delicious and the servers were courteous and friendly. One of the best places on my list of places I stayed and would go back again if in the area.

  • 4
    « grate place to stay »

    We just spent one night there , we first set our reservations up on line with Travelocity, Will never do that again. We called them to verify our reservations and they could not find us. I finally got the number to the hotel itself. They had us listed in the wrong room,one bed instead of the two we asked for. The gentleman we talked to was very kind and quickly made the change.the room was very clean and roomy and the staff was great. Not a bad price ether.

    5
    « Enjoyed our stay »

    My wife and I enjoyed our stay at Best Western Plus Castlerock Inn & Suites in Bentonville. The beds were comfortable and room was clean. As our room was next to elevator the only issue with sleep quality was being woke up early with ding of elevator. The breakfast of eggs, bacon and waffles was excellent. I would rate it the best breakfast we have had in a hotel. We will definitely consider coming back here again.

    5
    « lots of space »

    very large room with comfy bed, sofa, big tub, indoor pool and exercise room. Breakfast was scrumptious. (why is trip advisor MAKING me write more words???? Arrgh, now I am still being asked to give more words. Where did a silly rule like 200 character limit come from?)

    5
    « Great place to stay »

    The room was very comfortable and clean. Bed was comfortable and sofa in the room was a nice touch for relaxing at night. Hotel staff was amazingly helpful with questions about the city and restaurants. I would highly recommend

    5
    « Would Recomend »

    Very friendly and helpful staff - one even let me use his charger for my Kindle Fire - was just going to let me take it to the room! How cool is that? And they could answer questions about local landmarks! Everything was neat and clean - used the pool, hot tub and work-out areas - very nice. Good breakfast every morning, with a variety of choices - loved the gravy! Ended up being a great place to stay! What else can I possibly say? I recommend it for sure! I don't think you will be disappointed!

    5
    « Nice place to stay »

    Stayed here with my Mom and my sister. Was a great get-away for us. This is a nIce hotel not too far off the highway and it was easy to get to. Traffic is very busy on this road, so plan ahead. We turned right out of the parking lot and then turned left into the lot across the street in order to turn around. Breakfast is a little different every day. What a nice surprise.

    4
    « Pleasant Stay.....Amazing Staff! »

    We chose this hotel because of its proximity to Crystal Bridges and its positive reviews, and we were not disappointed. We were traveling with another couple and were given adjoining rooms on the first floor. Our rooms were very comfortable, clean, and quiet even though there were several baseball teams there. We enjoyed a nice breakfast each of the three mornings we were there. Naomi made sure that each person had a positive dining experience. She was delightfully energetic and engaging. The success of this hotel is due to its incredible staff and their team spirit. Having had the opportunity to interact with Patrick and Bill (who were always pleasant and helpful) at the front desk as well as Camillo, the general manager, and Christina, who trains new employees so well, their commitment to their guests and to the overall atmosphere of the hotel is quite obvious.

    5
    « Highly recommend »

    loved every moment while staying at this hotel, the lobby staff went above and beyond to help us out during our stay. Super friendly staff, clean rooms and great location. We enjoyed the pool and hot tub every day during our stay. We were also given coupons for local eateries.

    5
    « Nicest Chain Hotel I've Seen in a While! »

    We came in for a visit to Crystal Bridges and booked this hotel last minute. We were pleasantly surprised by how conveniently located it was. It is by far the cleanest Best Western I have have ever visited. The room was spacious and spotless and incredibly quiet. Bill at the front desk greeted us at breakfast and was incredibly welcoming. Breakfast itself was fantastic. All the food was hot and tasted great!

    5
    « Good nights sleep; convenient location »

    We normally stay at Best Westerns and this one did not disappoint. This was a very nice hotel with upgraded rooms. The breakfast items were great. The room was very clean and had a very comfortable bed.

  • 5
    « Great Place »

    We were upgraded. When I made the reservations, I joined the loyalty club. So, Patrick on my checking in, upgraded us. Nice to have happen. The hotel was quiet, clean, comfortable, friendly. I certainly would be happy to return here next time I was in Bentonville.

    5
    « Great hotel at a great price »

    I spent a Friday night at this Best Western. The room I had (King non-smoking) was very clean with nice furniture and fixtures. This would be a great place to stay for business customers, with large comfortable working areas. This is also a great location for a couple or family. A couple of notes but I will leave the review at a 5 for value, comfort and cleanliness. - The info card in the room is outdated; it says there is no wifi password, but there is. - I had to use my cell phone to call down to the front desk and get the wifi password, because dialing zero on the phone in the room also didn't work.

    4
    « Nice comfortable hotel, good value for the price »

    Nice comfortable hotel. Large, comfortable guest rooms. Very clean. Pleasant and attentive staff. Excellent fitness room and pool. Convenient location if you are in Bentonville. Good value for the price.

    5
    « Valentine's Day »

    Last minute getaway was please to find this place it was very lovely and the staff was very helpful. We enjoyed the updated room with modern fixings. Only issue is the room walls are very thin so in the morning you will hear them cleaning rooms even above you. The breakfast was ok but nothing fancy. The breakfast host was the only staff member who didn't speak to anyone and didn't even smile she just put food out and went back in little room. I still gave this place an excellent review because the other staff made up for her.

    4
    « Great location »

    We recently spent a couple nights here. The room was very clean and comfortable. It was also in close proximity to many of the local sites, such as; Crystal Bridges, Walton Museum and Memorial Chapel. The front desk staff were very friendly and helpful.

    4
    « Clean and comfortable; reserve online for best price »

    We were quite satisfied with the BW in Bentonville. The room was comfortable and large enough despite an oddly angled wall and sofa. The bed was comfortable, the shower worked well, and everything was clean. The room and the hallways were incredibly bright. Breakfast was the usual, but the brewed coffee was better than we have been having at other chains. The BW is close to the best places to see in Bentonville. There is a lot of road noise from Walton Blvd, so if that would bother you, ask for a room away from the street. Note that the BW website offered one price and the hotel itself would only offer a higher price by phone directly. So I booked through the BW 800 number. a bit of a nuisance to make 2 calls. I don't see why the franchisee and franchisor can't both offer the same rate.

    5
    « honesty »

    When we were leaving, I left my cell phone in the room. One of the cleaning ladies came all the way down to the parking lot to return my phone. It is to nice to experience such honesty and service. We have stayed at this hotel several times and it is always super clean and the service is always topnotch.

    4
    « Great value for the money »

    Good location in Bentonville if you are working with Walmart. Easy commute from the airport. Breakfast menu could use a little updating. Rooms are large and clean. Nice restaurant option near the hotel

    5
    « Great place to stay »

    We stayed at this hotel four nights. We made a great choice. It's a clean, well maintained hotel. The room was very nice and the bed was comfortable. The staff was friendly and helpful. They have a good breakfast every morning. We have no complaints at all. Pick this hotel if you're planning a stay in Bentonville.

    4
    « Crystal Bridges Trip »

    We stayed at the Best Western Plus for two nights. Bill, the night rep, was so very courteous and helped us with information regarding restaurants, finding a church and the Walton mansion, printing out maps for us. The lady who put out breakfast was also very nice. I loved the desk in our room; the lower portion pulled out into a table so you could eat comfortably. My husband and I would definitely stay there again. Crystal Bridges Museum is awesome as the buildings are a work of art. It is free and the food at the museum restaurant was excellent, especially the Curry Carrot soup. We walked two of the hiking trails and also took an architectural tour of the museum. And there is a Frank Lloyd Wright house brought from NJ and reassembled on the museum grounds. Bentonville is very lucky to have such a world class museum with world class art drawing visitors from around the US and the world.

  • 5
    « Best of the Best »

    Reserved online with no trouble. Check in on March 27 2016 was given room 226. This hotel is what all Best Westerns should be modeled after. Hallways are bright and clean just like the rooms. king suite had an outstanding bed, all linens were thick and new. This place is well worth the money, its at the top of the list in the seven different best westerns that I visited in eight different states this trip. Thank you (Bill) very much. For the price the Castlerock can not be beat (my guarantee).

    5
    « Great service, Great pool and spa »

    When we got there we mentioned to Bill at the front desk that my wife work he gave us a discount we didn't even knos we had coming. He was also very helpful giving us area info. The rooms were nice the pool and spa worked great. The area was very convenient. Over all a great stay.

    4
    « Pleasantly surprised! »

    My kids and I stayed here for just one night last week. I was really impressed by the quality and cleanliness of the room. The breakfast was also very well stocked and the staff for the most part was welcoming. The only thing I didn't like was the pillows! They were more like travel sized pillows and not very practical. Other than that I have no complaints!

    5
    « Excellent Stay! »

    We visited Bentonville mainly to see the Crystal Bridges Museum and stayed here for 2 nights. The room was very good with a microwave and a fridge which came in handy. The location is excellent being close to the highway, to the town square and the various attractions as well as within walking distance from several restaurants. Their hot breakfast was very good and changed daily. All the staff was genuinely helpful and very friendly. Particular mention of Camilo Ritchie, GM, for being very helpful in guiding us to the town square and suggestions with parking. This hotel has many positives and is therefore highly recommended.

    4
    « Helpful and courteous »

    The room was terrific, with a king bed and a sofa bed, clean and lots of outlets for computer, phone charger, etc, and there was a fridge and TV. Internet worked flawlessly. One chair and the sofa had been recovered with a "plastic" feeling fabric, sort of like sitting on a raft. The pool was very small, but not too small to do my water aerobics at night with a couple of fun kids playing along. I slept so well I missed breakfast! There is a little "convenience store" in the hotel that has "healthy" snacks, sodas and juice. A very nice stopover and quite affordable.

    5
    « GREAT CHOICE, EXCELLENT SERVICE!! CLEAN, COMFORTABLE »

    Can't say enough about the service I received from Bill the desk clerk. When I made my reservation he was cooperative and helpful. More importantly, when I could not find the hotel upon arriving in Bentonville (due to poor Google directions) he was on the phone with me guiding me through the town until I reached the hotel. Additionally, he was very helpful with restaurant suggestion. My room was clean, comfortable....internet was somewhat slow at times. Breakfast was adequate with variety of items. I would definitely stay here again and it is an affordable alternative to many places in Bentonville. Happy trails

    5
    « Nice Hotel and Staff »

    Bill was very helpful while checking in and getting us setup for our room. It was busy at the time and he was able to multitask and assist all the customers. The breakfast is good. The room is nice and clean.

    4
    « Great hotel »

    Relatively new, clean, spacious rooms, courteous staff zxcvbnmlkjhgfdsaqwertyuioplmkiujnhytgbvfredcxswqazxdefgtyhbnjuikmloplkjhgfdsaqwxcvrbynuyioikfhgl hl;ijfgs hijupojkpojkgtdg joijofghtrsasdnlkiuon jyhuyiuyiyoiujoijhjfghdfghdfg

    5
    « Great stay! »

    My husband and I stayed here overnight while on vacation. The rate was excellent, the whole place very clean and well maintained. Our room was large with a comfortable bed, a couch and desk. The manager Bill was very friendly and extremely helpful with all our needs. The breakfast had a good variety of foods to choose from including eggs prepared two ways. More of a full breakfast buffet vs continental. And they had 24hr cappuccino and hot chocolate available. Wonderful stay!

    5
    « Great stay, Great Service »

    I stayed here on business and had incredible stay. The hotel is in a great location near a lot of restaurants and shopping. Bill at the front desk was extremely helpful as well as the rest of the staff. The service of the staff is second to none. The rooms are updated, clean, and comfortable. 24 hour coffee, cappuccinos, and hot chocolate is a nice perk too. Can't say enough good things about this hotel and the service provided. Will definitely stay here again!

  • 5
    « Stayed here twice, both times great experiences »

    Quality breakfasts, clean pool and rooms, friendly staff, what more do you want? Breakfast included chorizo and eggs, with some high quality brand granola, as well as the usual offerings. They have interesting books placed throughout the lobby. Staff is very friendly and smile and say hi when you pass by.

    3
    « Quick Stay »

    This hotel was very clean and comfortable. Parking was easy. Overall was nice, but internet access was unavailable and I needed to use a hot spot from my phone. This prompted my stay to be shorter than expected. Another guest had the same issue.

    5
    « Great place to stay. »

    This location is fantastic. The staff go out of their way to ensure you are comfortable. They are all very friendly from the front desk staff to the maids. Rooms are always clean and comfortable and a great breakfast is always hot and ready in the morning. Exercise room has excellent equipment that is is great shape and well kept. Always an enjoyable stay!

    5
    « We will stay again »

    Clean rooms. Friendly staff. Very helpful. Warm breakfast - delicious. We will definitely stay here again. Moving to the area required several trips. One less thing to worry about - confident in consistent quality.

    5
    « Marc Kavanaugh »

    Kathy greeted my wife and I as we entered the lobby, and that started a very nice motel stay. Our room could not have been better, and Kathy's engaging personality and genuine interest in our comfort, and, over all, satisfaction, really set a new, and, hard to beat, standard.

    5
    « Clean and Friendly »

    Hotel staff friendly rooms clean and spacious. I always choose Best Western never disappointed. Had late arrival desk clerk cheerful and friendly. Room was nice and quiet. Internet speed was good which sometimes is not the case with WiFi.

    4
    « pretty good »

    hotel facilities are nice but could use a little updating the rooms are nice and spacious but also could use modern updating free breakfast and wide variety of breakfast items hotel location is right on the strip and close to plenty of shopping and food pool is indoors not a bad place to stay on business for short term

    5
    « Wonderful stay »

    My boyfriend and I explored Northwest AR and decided to stay here after visiting Crystal Bridges. I can't complain about a thing. Our room was just the way one would expect it to be. Spotlessly clean, no stench, no noise, properly working A/C unit, and all the amenities. We arrived around 6pm, shortly after booking our room through TripAdvisor, and had no issues checking in. The young lady at the front desk was very friendly. This morning, the breakfast was better than most hotels. I always like to read reviews and rankings on hotels before choosing them and this hotel should be ranked higher on Trip Advisor. Anyone looking into this hotel, I promise, you won't be disappointed. Thank you for the wonderful stay.

    5
    « Best bang for the Buck. »

    We have stayed here before and will stay here again. staff is always helpful and the breakfast is always good rooms are always clean. and the price is good, also has a nice pool and hot tub.close to the downtown area and close to crystal bridges

    5
    « staff »

    The manager and the front desk employees were very helpful and welcoming in our stay at this hotel. Thank you Tonya,Kathy and Christina Merry Christmas. This is my first choice when I come down in this area and I am here every year so keep up the good work until next time, have a good day.

  • 5
    « Very Nice Accommodations »

    A clean room with a comfortable bed; pleasant staff; good eats. What more can you want from a hotel? The price was less than most I have stayed in recently, but were not as nice. I will stay here again.

    5
    « Hog Game »

    This place is so special!We have been staying here for 6 years, and have never had a complaint. The rooms are large,always clean, and well furnished. The coffee is available 24 hours in the lobby. There are good selections for breakfast, always hot,and plentiful. I recommend the Castle Rock Best Western to anyone traveling tn the Bentonville area.

    5
    « Construction Superintendent »

    Probably the best hotel I've ever stayed at! Every member of the staff was courteous and professional. Rooms were always top notch and comfortable. They always made me feel at home. Located right in the middle of anything you wanted to do. I will always come back here when I come back!

    5
    « Great Service »

    This hotel has incredible customer service, in addition to being clean and comfortable.They have a very nice fitness center and an indoor pool. Very close to all kinds of shops and restaurants which makes it super convenient.

    4
    « Great Hotel For Work »

    This was my second stay at this hotel and both times I've enjoyed it. The staff are friendly and helpful. The property is kept very clean. The business center computers actually work here and not at the speed of a sun dial. The breakfast was a hot one and very tasy compared to some places. Only drawback and it's not their fault is the street in front has a ton of traffic which can make getting out of the parking lot an adventure. For a great dinner, head down the street to Doe's Eat Place. Yummy steaks.

    5
    « We visited museums including the Walmart Museum. »

    We spent two nights here. Staff is all important to us, and we were not disappointed! We were first greeted by Tonya who was very personable and helpful and made us feel right at home. The room was very nice and clean and quiet. The next morning, Faith greeted us and assisted us with the computer. David made sure the breakfast items were always in good supply and kept the area pristine. This is the best staff, by far, of any other place we stayed while on this vacation!

    5
    « Bentonville »

    Great hotel with great staff and beautiful town. We went from there to Branson and our hotel there did not compare to this one.We will definitely stay there again when we are in the neighboring vicinity.

    4
    « No surprises. Met or exceeded expectations. »

    Spent two nights. Rooms and halls were clean. Beds were comfortable. Nothing broken or in disrepair. Pool looked clean, and the machines in the exercise room all worked. Staff was pleasant without being fake. A perfectly serviceable breakfast was included with the room. Much better than fast food or throwing away $10 or $15 for eggs and toast at a restaurant. A very good value for the money.

    4
    « Nice hotel--good location »

    Overall, a good place to stay. Front desk helpful and attentive. Hallway carpet and lighting in very good condition. Room was comfortable although the bed was pretty hard. Breakfast could have used more choice but it is free and convenient so hard to argue with that! We will stay here again next time we come this way

    4
    « Very Good Hotel for Price »

    This is a very good hotel for the price. Much better than most Best Western properties in which I have stayed. Beds are a little firm for my taste, but nice room. Room is equipped with microwave and refrigerator. Very professional staff. Location is a little out of the way, but not to an excess.

  • 5
    « An Excellent Choice... »

    The Castlerock Best Western is a very good place to land when in Bentonville, AR. The lobby is very nicely arranged with comfortable chairs for reading or meeting friends, the large breakfast area compliments the very good breakfast selections which include scrambled eggs and bacon, and fresh fruit in addition to the usual motel breakfast choices. The motel uses full size cereal bowls which is a nice touch, and the breakfast staff is very accommodating. The rooms are large complete with a sofa, wide screen flat panel tv, fridge, and microwave. The beds were comfortable and the bath area has a long granite vanity and an very good shower. Our only problem was we made reservations with BW on line for a king room and the motel put us in a double queen room, but the front desk adjusted the price when we checked out and were very happy to make this change. Make sure you carry your AARP card as they will ask for it and book on line with BW as the rate is about $40 a night difference. We will book this motel the next time we are in Bentonville largely because the the excellent staff.

    1
    « Will never go back »

    Our church group had used this motel for 7 years with no problem. This year we were treated terribly and they threatened to kick our entire group out (37 rooms). They even called the cops on us - no bad language or threatening body language. The cops left in minutes when they realized there was absolutely no problem. The manager didn't want us in the lobby at all. We would have only been in the lobby less than an hour and we had practically the entire motel rented. Another motel in Bentonville just got our yearly 35-40 rooms. I could never recommend this place after the way we were treated this year. The shift manager became very aggressive and agitated quickly over nothing. The head manager the next morning did not offer an apology for his behavior either.

    4
    « Nice place to stay in Bentonville »

    We stayed at this hotel for 3 nights. The hotel was located conveniently for seeing the sights in Bentonville, although it is very hard to make left turns from the hotel grounds onto the street. Rooms were nice, staff was helpful. The free breakfasts were ok, not amazing. Beds were comfy. During our stay, they did not have maps of the town. However, when we changed our travel plans, they were able to cancel our last day at the hotel. Overall, we enjoyed staying at this hotel.

    4
    « Arkansas Road Trip »

    Very clean and quiet. Friendly staff. Getting a little dated. Usual so- so breakfast. Will probably chose another Inn next time. They did offer Wi-Fi but it was very slow. Well lighted parking and a nice reading area.

    5
    « great trip »

    my wife and I came to Bentonville for the Fairs and to visit friends.we stayed at the Bestwestern because the motels are clean and the staff is very friendly, which brings me to my reason for this review We can,t say enough about the staff. the front desk staff where most helpful Faith is one big asset to your mote, I have been in retail all my life and I would hire Faith in a heart beat, she is a multi tasker, She was working the front desk and also helping the breakfast girl her name was Adriana she was flying around and making sure that the server trays where full of food. The staff in this motel made your stay wonderful. thank you for all your caring and help l

    5
    « Great October Vacation! »

    As we were traveling to a Wedding in this area and also celebrating our Anniversary, we chose to stay in Bentonville as we had not visited this area before. After checking several hotels and reviews, we decided on Best Western Plus Castlerock. It was a great decision! Upon checking in, the young lady at the front desk, Faith, was efficient and very knowledgeable about the area. During our stay, we ask her several things about places to eat, directions and things to do. Her suggestions and directions were always spot on! She treated you more like family than just a guest! Our room was very clean, comfortable, and quiet and all the staff could not have been more polite and accommodating. The free breakfast and coffee were excellent, certainly more than your typical donut and coffee you typically find. There was always eggs, fresh waffles, bacon or sausage, toast, muffins, and a variety of cereals. We had a wonderful trip thanks to Faith and the great staff at Castlerock in Bentonville! We will definitely be staying here on our next visit.

    4
    « Nice Stay »

    This is a good choice for a stay in Bentonville; great location, clean, good service, good breakfast, decent coffee. Also, it's a no smoking facility. The facility seems a little older than some on this hotel strip, but it appears to have good maintenance and is in pretty good shape. Lots of good well lit and free parking, pokey and complaining elevator. Comparatively a decent deal at around $80 and a great deal at $70 or less, imho. We enjoyed our stay and would stay again.

    5
    « Almost like home »

    I stayed at Best Western Castlerock Inn & Suites from Sept 18th until Oct 10th while working for Pig Trail Harley Davidson. The staff at Castlerock can not be beat for politeness and care to make sure your stay is the best it can be. I stayed in room 226 while there. One day the fridge was not cooling properly when I went to work. I had a NEW fridge when I came back that evening. Tonya, Faith and Kathy can not topped for service and care. There was a great breakfast every morning with a variety to chose from, not just a few items. The made me feel like part of the family and I am looking forward to staying there again.

    4
    « Well worth the time and visit »

    Been here several times now and always pleased with the service and the facility. Prices are creeping up so it's not the bargain gem it used to be but the place is almost unchanged over the years. Lovely and Plenty of choices for everyone. Very easy to locate off Interstate 49. We drove up to the Crystal Bridges Museum and it was literally 3 miles from the hotel. One left on J street and follow the signs. Overall a very nice Best Western--probably one of the best in the country.

    4
    « Convenient for sight-seeing »

    We had a good night at this hotel with some minor exceptions. The hotel is near the Crystal Bridges Museum and it was very easy to get there for our visit. Also, there were a number eating places located nearby. The hotel is located on a very busy street, which made it a bit noisy.

  • 5
    « 8 Nights there »

    8 Nights there Clean and nice, Door key failed a few times. Staff especially Faith was super excellent a delight. I would return there again. It's close to everything. Breakfast offerings were changed every few days, plenty to choose from. Easy parking.

    5
    « Great Night Stay »

    This motel has great handicap rooms with a friendly helpful staff. Morning breakfast room was always well stocked and rotated the breakfast menu throughout the week. I would highly recommend staying here for business or family gatherings.

    5
    « Very Nice Hotel »

    Hotel room was clean and comfortable. Staff was very friendly and extremely helpful. It is conveniently located to many amenities yet not to far from the interstate. I will definitely come back here to stay.

    5
    « nice newer hotel, good rates »

    In general I find Best Western hotels so-so. This one is the nicest I've ever stayed in. My room was immaculately clean. Nice furnished too. Good hot breakfast buffet. On the main drag, Walton Bvld., with lots of restaurants nearby. Convenient to I-49 (which I guess was recently renamed from I-540.)

    5
    « Great Hotel »

    We just arrived in town and called to see if they had a room available. The desk clerk was so pleasant on the phone and a room was available. The hotel is very clean, well presented and conveniently located. Everyone we came in contact with was very nice and helpful. Our room was spotless and comfortable. Would definitely stay there again.

    5
    « Bikes, Blues, and BBQ »

    We have stayed in this area at this time of year for about 13 years now. This is one of our best stays yet!! The room was nice and roomy and the bed was extremely comfortable! It had a microwave and refrigerator. There was a sleeper sofa! There was an indoor pool and a very nice and huge indoor hot tub! The breakfast was a bit more than continental and was kept stocked and hot. There were several choices for coffee each morning! The staff was very friendly and went out of their way to make sure their customers were comfortable. One of the staff members worked until 3AM and was back at the desk by 8 the next morning, still with a smile and concern for those checking out! We will most definitely stay here again!!! We were there for BBB in Fayetteville, and the drive to and from the rally was not bad. We used the hot tub after days of walking up and down the hills in Fayetteville and it was awesome! There are a lot of restaurants and things to do in the Bentonville area, itself. This hotel went all out for the bikers, and had tents set up for them to park their bikes under, and they had a bike washing station in the parking lot! We were very impressed with this hotel!!

    5
    « Excellent value! »

    Felt very welcome as a biker in town for BBB in Fayetteville. Bike wash area, some covered parking, convenient to everything! Staff very friendly and attentive. Pool and hot tub were clean and operating. Have already made reservations for next year, if that tells you anything.

 

Venir à l'hôtel ...

Toutes les directions


Depuis : le nord. Sur l'Interstate 540, prenez la sortie 85 direction Rogers/Bentonville. Continuez sur 300 mètres et tournez à droite sur southeast Walton Boulevard-US-71 BR-AR-12. Continuez sur 2 kilomètres jusqu'au BEST WESTERN PLUS Castlerock Inn & Suites, situé au 501 Southeast Walton Boulevard.


Depuis : le sud. Sur l'Interstate 540 Nord, prenez la sortie US-71-BR/AR-12, Prenez la sortie 85 direction Rogers/Bentonville. Continuez sur 500 mètres et tournez à gauche sur US-71 BR-AR-12-W Walnut Street-Southeast Walton Boulevard. Continuez sur la US-71 BR/AR-12/South-East Walton Boulevard. Continuez sur 2 kilomètres jusqu'au BEST WESTERN PLUS Castlerock Inn & Suites, situé au 501 Southeas...

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