CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Hotel Bayfront, Saint Augustine

3.5/5  - basé sur 905 notations.
16 Avenida Menendez Avenue, 32084-3601, Saint Augustine, United States - visualizzare mappa

Il Best Western® Bayfront è situato nel cuore del quartiere storico e sulla splendida baia di Matanzas. Dallo storico edificio dell'hotel sono state ricavate 59 camere piccole, comode e accoglienti. Offriamo tutti i confort delle strutture Best Western e un servizio clienti eccellente. L'hotel dispone di tutti i servizi necessari a soddisfare le esigenze degli ospiti. Ci impegniamo a offrire ai nostri ospiti assistenza personale, volti amichevoli ed un'atmosfera accogliente e familiare. Il Best Western Bayfront ha molto da offrire e si trova a pochi passi dalle principali attrazioni del quartiere storico. Il Best Western Bayfront ti invita visitare il quartiere spagnolo, la zona restaurata di Saint Augustine risalente al XVIII secolo. Qui vivevano i soldati e i coloni spagnoli con le loro famiglie, nei pressi del Castillo de San Marcos, fortezza della Florida spagnola. Visita il quartiere spagnolo e il centro di Saint Augustine, situati a pochi passi dalla porta della tua camera! Ci troviamo in posizione comoda rispetto alle attrazioni, ai suoni e ai sapori della città più antica degli Stati Uniti. Offriamo biglietti per giri turistici e per l'escursione Old Trolley Tour, che inizia di fronte all'hotel. Tutte le camere dispongono di telefono, accesso wireless a Internet, televisione via satellite, frigorifero e microonde, per garantirti un confort maggiore. Mentre soggiorni da noi potrai passeggiare per le piccole strade lastricate e scoprire pittoresche taverne, ristoranti, negozi e case in stile spagnolo con terrazze. Potrai ammirare ogni mattina la flotta di pescherecci che parte verso il largo. Accanto all'hotel potrai trovare l'antica fortezza e monumento nazionale Castillo de San Marcos, ma anche campi da tennis, una gelateria, caffetterie, ristoranti e attrazioni storiche. Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Bayfront

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
GreenLeader Gold
 
Basato sul parere di 891 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
302
Molto buono
282
Nella media
152
Scarso
91
Pessimo
65
CONSULTARE I PARERI SU
Affari Affari
24
Business Business
19
Da solo Da solo
25
Di coppia Di coppia
253
In coppia In coppia
447
In famiglia In famiglia
263
Viaggio con amici Viaggio con amici
98
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great Two Days"

5
24/08/2018

My wife and I spent a couple days here and it was a very pleasant stay. The location is fantastic because two of the attractions I wanted to see were so close you can walk to them. Everything was great with the hotel, from check-in to check-out everything went smooth and without problems. The room was just as I asked for when I made the reservation which included a king sized bed. The room was clean and had plenty of towels, plus the veranda on the second floor has a nice view of the bay. This was my first trip to St. Augustine and we would certainly stay here again, highly recommended.

"Absolutely Perfect weekend getaway!"

5
21/08/2018

Great location walk to everything or hop on the trolley which stops directly in front of the hotel. Great Mantanzas Bay views which includes the Bridge of Lions. Clean rooms with new everything, including marble baths! Great and attentive staff and good parking.

Front D, Manager at Best Western Bayfront, responded to this review
We are happy you enjoyed visiting us at the Best Western Bayfront. Please join us again here in Saint Augustine, FL. Have a great day.

"Top Notch!"

5
19/08/2018

Everything was terrific! The staff, the room, the pool, the view. Will definitely be a repeat vacation spot. Great recommendations by the staff. The staff works hard for their guests and it shows!! The beds and pillows were SO comfortable!

Front D, Manager at Best Western Bayfront, responded to this review
We are glad you stayed with us at the Best Western Bayfront. We hope you will choose us again for your next vacation in Saint Augustine, Florida.

"Clean rooms, centrally located"

5
18/08/2018

On our recent weekend trip to St. Augustine, we were planning on getting a room at one of the hotels on nearby Anastasia Island, which would probably be less pricey than one located in downtown St. Augustine. However, given the difficulty in finding good parking in that town, we decided to splurge a bit and get a hotel downtown. We chose the Bayfront Inn, a good choice. It wasn't cheap- $536 for two nights, but we were right smack dab in the historic district, almost all the sights were in walking distance, and there are trolley services that cover the city, to allow you to get around without having to drive. The room was very clean. The bathroom was rather small compared to other hotels I've stayed in, but that may be due to the fact that the hotel was built in the '40s. The hotel doesn't offer much of a breakfast (coffee, and some other items); however, Mary's Harbor View Cafe next door offers a 10% discount to hotel guests- simply show your key card to the server. The beds were very comfortable.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you so much for staying at the Best Western. We are so glad you enjoyed the location. We hope to see you again when visiting Saint Augustine.

"Wonderful Place"

5
17/08/2018

Stayed here overnight during our trip down the East coast of Florida. It's in a central location overlooking the harbour. Our room, located at the front, with amazing views was immaculate and so comfortable. Although it's central we were surprised how quiet it was at night. Would definitely stay here again and highly recommend it.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you so much for staying with us at the Best Western Bayfront in Saint Augustine. We are happy you enjoyed and hope you will come back and see us in Florida. This is a lovely city to visit!

"Close to Everything"

5
30/07/2018

We have stayed at the BW Bayfront on several occasions and always enjoy ourselves. It has been renovated and the you can't beat the location. The pool was very refreshing especially since it was so hot. Summer in FL is brutal so it was a welcome addition. It is a bit more pricey than others and parking is limited. Try to car pool if travelling with others.

Front D, Front Office Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at Best Western Bayfront! We appreciate your repeated business and are happy to see that you keep coming back to see us. Please come back and visit us soon!

"Noisy"

1
26/07/2018

The rooms were under construction we were told it would stop at 5 and not start until 10 in the morning. 930 in the morning the construction started. This was after not sleeping most of the night because the AC unit in the room makes a ton of noise. Went down to the front desk and Julia was rude and had no interest in fixing the problem. Even though the location was great I would never stay here again. The rooms are small and musty.

Front D, General Manager at Best Western Bayfront, responded to this review
We are sorry about the noise, we strive to make every stay pleasant. We are upgrading so that each stay is enjoyable.

"Great hotel! Great location!"

4
23/07/2018

I was pleasantly surprised when I saw my room (#232). Very clean, updated, nice decor, great view of the Intercoastal Waterway, The Bridge of Lions & the fort. The only reason I don't give it 5 stars is the bathroom. It is very small, but still functional. I'm not a big person, but it was a tiny bit of a squeeze to get the door closed. This could be an issue for football player sized folks. Parking is tight, but they do a good job of managing to get everyone in. Location is perfect for walking to most of the cool destinations. This isn't a high-end type of hotel, but more of an old-school FL hotel that is very well maintained & nicely updated. I'm definitely using this hotel for future visits.

Front D, General Manager at Best Western Bayfront, responded to this review
We are so thrilled you enjoyed your room. We hope you will come back and stay with us at the Best Western very soon.

"Perfect location and friendly hotel!"

5
21/07/2018

What a great value for a view of the water right in the heart of old St. Augustine! Everything is within walking distance. I got a great nights sleep because the bed was very comfortable! We travel to St. Augustine often and this was our first stay in this hotel, but it won't be our last!

Front D, General Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We are glad you enjoyed your stay in downtown Saint Augustine. We look forward to seeing you again soon!

"Clean, good location, but small & outdated"

4
17/07/2018

This hotel looked very much like an old-school motel (which I'm sure it used to be). The room was clean & looked recently redecorated but the bathroom was too small to turn around in, and the street noise was loud all night. No breakfast options either.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at Best Western during your recent trip into Saint Augustine. We appreciate your feedback and will consider it while making improvements in the future. We hope you will come back and see us again.

"Cannot beat the location"

4
16/07/2018

Best location in town, you are across the street from the fort and a block away from all the shops and restaurants. The hotel was very clean and the rooms were very nice and updated. The only downfall was the parking was a little cramped and the charge you extra to park at the hotel you are already spending money to stay at. They have a nice pool and little areas to just sit and relax.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at Best Western Bayfront in downtown Saint Augustine. We apologize about the parking, it is a premium downtown. We appreciate your patronage and we hope to see you again in the future.

"Best room around"

5
09/07/2018

Wonderful place to stay room faced the bay watched the sunrise and sunsets so beautiful the employees were fantastic the parking attendant so friendly and so helpful access to everything it was walking distance or you could get in the trolley

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for choosing Best Western Bayfront during your recent trip into the Nation's Oldest City! We are happy to hear you enjoyed yourself and our facilities. We hope you will visit us again in the future!

"Great location!!"

4
09/07/2018

I loved the location of this hotel!! We were right in the heart of everything I wanted to do! The pool was super warm and comfortable. The staff was friendly and the sheets were clean. Can't ask for much more! The bathroom however was awkwardly small

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at Best Western Bayfront! We appreciate your review and we will use it to make improvements in the future. We hope you will stay with us again in the future.

"Pleasant Surprise"

5
04/07/2018

Now this is LOCATION! Right on the main road, overlooking the bay. Bridge of Lions to your right and the Fort on your left. Historic Village filled with shops and restaurants is directly behind hotel and easy walk anyway. Plus the Town Trolley has a pick up drop off right in front. The hotel has a open deck on second floor above office with seating for 12. Great place to enjoy the breeze and take in the views. Our room was a King with microwave and fridge. nice enough size. The hotel is pet friendly and the floor is a wood laminate look. Nice large LED TV and comfy bed. Front office has complimentary coffee and water for those day time walks - it is brutal hot in summer. Front Desk Manager was very helpful, friendly and social. It will be our go to place for the next visit.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for choosing Best Western Bayfront during your recent trip into Saint Augustine! We are thrilled to hear you had such a nice stay with us. We appreciate your kind review and we hope to see you again soon!

"Spare of the moment visit happily surprised"

4
24/06/2018

First of all the local was outstanding. The hotel overlooked the bay and bridge of lions. Staff at check-in was extremely friendly to deal with and also quite helpful. Bed was comfortable. Only negative is the size of the bathroom and shower. Not much bigger than a cruise ship but not bad enough to downgrade the rating. I defined recommend.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for visiting Saint Augustine, Florida. We are happy you stayed with us at the Best Western Bayfront. We are always working on making improvements so that our guests are comfortable. We hope you will come see us again very soon!

"Location, location, location! "

5
14/06/2018

I'm guessing if you are reading reviews for BW Bayfront you aren't looking to splurge for Casa Monica--so in that case this a perfect choice! We had never been to the area and although I reaserched the hotels thoroughly I was SO thankful I didn't book in advance. Not until we got there and drove around could we see REALLY what hotels we would consider in the walking district. Many of the local hotels are technically allowed to call themselves that but are too far for my feet to walk from. Or just not in a picturesque area at all. I won't mention those but know that for the money, you cannot beat the BW Bayfront location. They sell the old trolley passes right at the front desk and one of the designated pick up stops is directly in front of the hotel. Ill add that we are not your typical BW customers. I was so nervous about the room that I asked to see before paying. (normally stay at Hilton or Marriott properties) Our room was on the 2nd floor. All rooms have exterior entry corridors (like motel/motor lodge style). To our pleasant surprise noise was not an issue with the large window in the rooms that people have to walk past. No traffic noise issues. The rooms are simple and clean. The bathrooms are small and very clean-fine for us for one night. A/C worked great. I would recommend to anyone needing a clean basic room for one night to enjoy the best of St Augustine. We felt like we got a very good value.

Front D, Front Office Manager at Best Western Bayfront, responded to this review
We are so pleased you enjoyed your stay with us at the Best Western Bayfront. We hope you will come back and stay again when visiting St. Augustine. We want every guest to have a nice visit.

"Love the location"

4
11/06/2018

Enjoyed our stay. The staff is very friendly and helpful. The room was on the small side, but we were comfortable. Newly remodeled. Only negative was that the floor needs to be mopped with the cleaning. Turned my feet black, had to wear shoes while walking around room. Beautiful view of bridge.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us in Saint Augustine Florida. We aim to make every stay pleasant and memorable. We hope you will give us another try at Best Western Bayfront!

"Best Location!"

5
08/06/2018

We stayed at this property on Sunday June 3, 2018. Julia the Front Desk Manager allowed us to check in early.She is so nice! The hotel is located across the street from the Fort. Once you park one can walk any where to the downtown restaurants, shops and attractions. The room is clean and comfortable and has a mini fridge and microwave. The hotel lobby is small therefore no free breakfast is available but free coffee is. I would definely stay here again.

Front D, Manager at Best Western Bayfront, responded to this review
We are so happy you enjoyed your stay with us at the Best Western Bayfront! Please come see us again when visiting Saint Augustine. So glad you enjoyed the location, and we can't wait to see you again! Julia :)

"Best to avoid"

2
29/05/2018

The location is great but that's it! the hotel is surrounded by bars which blast music until 1am. not great any night of the week but especially when we were only staying one night and it was a Monday. The ad states free WiFi. This is only available in the middle of the car park and wouldn't even find the link in the room. rooms were cleanish but could do with a refresh. not much parking so if you get there after 9pm good luck!

Front D, Manager at Best Western Bayfront, responded to this review
We are sorry about your stay. We want each and every stay to be wonderful. We are in the heart of the downtown historic area.

"Great location"

4
14/05/2018

We enjoyed staying here for one night while we walked around the Historic St. Augustine. This hotel is located across from the Bay and we could sit in the nice seating area located above the entrance and watch the boats go by and pass under the Bridge of Lions when the drawbridge opened. Our room was clean and breakfast is located at the restaurant next door which accepts the voucher you receive upon check in. Staff was helpful and friendly.

Front D, Manager at Best Western Bayfront, responded to this review
We are so pleased you enjoyed your stay at the Best Western Bayfront. We hope you will stay again when visiting St. Augustine. We want every guest to have a lovely time.

"Clean, Courteous and Friendly"

5
14/05/2018

Staff was very efficient at check in and check out. Room was very clean. Pleasant stay in a facility that was near everything. Would recommend without hesitation. The young man who handles parking is a genius.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you so much for staying with us at the Best Western Bayfront. We hope to see you each time you visit Saint Augustine!

"Great hotel at a great price"

5
12/05/2018

Love this hotel. It is right across from the fort and is in the heart of walking distance to everything. Great staff and most importantly safe. Parking is great here as your cars are taken very good care by the attendant!

Front D, Front Office Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We are glad to hear your wonderful feedback, and we hope you will visit us again in the near future!

"Quick Vacation"

4
11/05/2018

We have never been to St Augustine before but knew we wanted to stay within walking distance to town. Could not have had a better view and close to restaurants and shopping. Many coffee places to choose from each morning

Front D, Front Office Manager at Best Western Bayfront, responded to this review
Thank you for choosing to stay with us here at Best Western Bayfront. We are very happy to hear you enjoyed yourself and your time at our property. We hope to see you again in the future!

"Weekend getaway"

5
08/05/2018

What a great stay. Location was perfect, close to everything and the trolley picked you up right out front. The hotel was very nice and clean and loved the coffee machine at the front desk. Rooms looked like they have just been redone, very clean, and comfortable with everything you need, micro, fridge, soap, towels etc. The best part was the staff, always smiling and helpful, especially Julia, she was working during the day so I dealt with her the most, she was very helpful, happy and had great advice on where to go and what to see and eat (pizza suggestion, thank you) and always had a big smile on her. She is a real asset to the Best Western Company. Thanks again, will definitely stay there again. H.H

"Front Desk Hot Mess"

2
06/05/2018

We were charged a pet cleaning fee for a room with NO mats or carpet, no green space for dogs and barely any mulch. We were granted parking on sight then had it revoked hours later to be directed to public parking where we were TOLD it was safe (had our cars packed to the gills) and FREE. It was neither... and we got a $25 ticket. They said FREE breakfast... but was told that wasn't true when we checked in and the girl reluctantly handed us a voucher for a $6 item per person at the next door cafe. The rooms are unrealistically small, the bathroom had lots of tiny black bugs. The door open to the outside so in my experience, that is NOT a HOTEL but rather a MOTEL. The front desk blonde was a hot mess! I would never stay here again.

Front D, Manager at Best Western Bayfront, responded to this review
We apologize for your inconvenience. We strive to make each stay special. We hope you will give us another chance when in Saint Augustine.

"Noisy"

2
03/05/2018

First the positives. The hotel is in a great location overlooking the intracostal waterway with views of the Lions Bridge and very easy walking distance to St George's Street and the many attractions of St Augustine. There is also an Old Town Trolley tour stop on the door step. The rooms are small, especially the bathroom, which has a shower to high for most normal stature people. Our room was located on the right of the property and on one night it seemed we were in the middle of a nightclub which made sleeping difficult. Added to that we were located by a stairway to the upper floor down which guests bounced their cases and we were close to the ice vend machine that turns out to be very noisy. On two days we did not have our room serviced until we complained at Reception. All in all not a great stay.

Front D, Manager at Best Western Bayfront, responded to this review
We are so glad you stayed with us in Saint Augustine. We are in the heart of the historic district. We try to make every stay as wonderful as possible.

"Great Location Not Worth The Hassle"

2
01/05/2018

Recently stayed in this hotel for two nights while attending a wedding. The location is terrific. Right across the street from the intercoastal waterway, and within easy walking distance of most of the St. Augustine historic district and numerous restaurants and bars. But this is a very old facility, and it shows. The parking area requires a shoehorn, and excellent driving skills to navigate, and it's not free. The entrance to my room, which was excellent in appearance, was very close behind an exterior stairway leading to the second floor rooms, leaving me subject to foot traffic noise. The rear wall of my room must have been the wall of a nightclub behind the hotel. Although I couldn't see the source of the loud music, I felt like the band was in my bathroom. And it went until the early hours of the morning. And then, to add insult to injury, the morning of checkout day, the occupant of the room above me took a 30 minute shower causing the water to back up into the sink in my bathroom and overflow to the point that it covered a portion of the bedroom area floor. I was able to put my possessions on my bed to keep them dry. There's a reason this is a AAA 2-diamond hotel, but they're charging 4-diamond prices.

Front D, Manager at Best Western Bayfront, responded to this review
We appreciate you staying with us at Best Western. We appreciate you sharing your feedback and will strive to make improvements so that if you choose to stay with us again it will be more enjoyable.

"Expensive Bay View Room Not Up to Snuff"

2
01/05/2018

Reserved what I think is the most expensive unit in the hotel, billed as bay front. Beautiful view. Room not so much. Plumbing problems, missed housekeeping, motel-grade furnishings. With the view, it should be priced higher than other rooms ($300 after taxes) but the room itself should also be of equal value

Front D, Manager at Best Western Bayfront, responded to this review
We thank you for staying at the Best Western in Saint Augustine. We apologize for any inconvenience and are working hard to make improvements. We appreciate your input very much.

"Great location"

4
23/04/2018

Nicely situated on the bay front, easy walking to the historic district, restaurants and shops. Parking is a bit of an issue but friendly staff assist. No breakfast on site but the coffee shop next door is very good.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western. We are glad you enjoyed the historic district while staying here. We hope to see you again when visiting Florida.

"So bad we didn't even spend the night"

1
22/04/2018

We had room 232 on the front of the hotel. The bathroom area was so small, you had to step into the area and over the toilet in order to shut the door. I am an average guy, but I had to turn to the side just to step through the doorway. It was a cool night, but our a/c couldn't get the room cool. Finally, the road noise and the noise from the neighboring bar/grill were very loud - nothing some good windows couldn't fix. With all the above mentioned, we decided to check-out just hours later. Great location and nice staff

Leonard C, Manager at Best Western Bayfront, responded to this review
We apologize for the inconvenience. We strive to make each and every stay special. We hope you will give us another chance when visiting Saint Augustine.

"Great central location for the historic district"

4
20/04/2018

This location is spot on when you are wanting to visit the historical district in St. Augustine. You are right across from the bay front and a multitude or restaurants and museums. We ended up parking our car and walking everywhere. Parking is super tight, and they actually will direct you where to park in their lot. They pretty much have it down to a science, so I wouldn't recommend trying to park on your own. From what I recall, one car per room, so if you have friends staying in the room there is a lot across the street where you can park at the old fort. Our room was on the second floor and we didn't notice very much noise from either room, despite the hotel being booked solid. There was a dog barking at one point, but the owners kept the dog's barking to a minimum. The room itself is very bright and airy, when you open the curtains to let the light in. Each room on the outside has a bench where you can sit and watch people. The rooms are not large, this obviously being an older hotel. The floors are a laminate which is a bonus and appeared to be clean. The bed was comfortable enough, although the bed springs did make an odd squeaky sound if you sat down too hard on them. The bathroom is definitely old. You have a shower only and room for one. There is, however, plenty of space to lay out your essentials above the sink area. The room was expensive for what we received, however, considering the location and the hotel prices surrounding us, we were willing to spend the money to stay here. For us, it was worth it. Especially after a less than subpar visit to their sister Best Western on Castillo the night before. You can read my review on that location, I won't hash it out here. When it comes to breakfast in the morning's, I have no idea if one is offered or not. We weren't informed. My guess was there was not one. All in all, we will definitely be back and husband says that he wants to stay here again.

Front D, Manager at Best Western Bayfront, responded to this review
Thank you for staying in Saint Augustine. We hope you will stay with us again in downtown at the Best Western.

"Perfect place to stay in St. Augustine Historic District"

5
16/04/2018

The Hotel is very clean, and the staff is nice. The Convenience of the location was amazing. We had no idea where to stay in relevance to walking distance of all of the attractions. This place was perfect! Bonus if you take the hop on hop off Trolley, it picks you up right in front of the Hotel!

Leonard C, General Manager at Best Western Bayfront, responded to this review
We are thrilled to hear you loved our little city, and our property as well! We hope you will choose to stay with us here at Best Western Bayfront again in the near future!

"Best Western Bayfront St Augustine"

5
15/04/2018

Great stay in St Augustine at the Best Western Bayfront. Friendly staff great location and awesome rooms. Close to shops and restaurants as well as Trolly tour stop . Stunning view and peaceful. Easy in and out.

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for choosing Best Western Bayfront during your recent venture into our little town. We are glad you enjoyed our facility and we hope you return to Saint Augustine soon!

"The location is ideal with great bay views"

4
12/04/2018

We had a great experience staying at this hotel and the location is within walking distance of most attractions. The staff checking us in and out were very cordial and helpful. Our room was lovely and had a great view of the bay. It was spacious and had been upgraded. The only problem we had was the noises and people talking when the leaving the bars around 1:30-2:30 a.m. That isn't anything that the hotel has control over. The parking is tight but is very convenient. I would give the location 5 stars but the bar/restaurant traffic dropped it to four.

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for staying with us here at Best Western Bayfront. We are in the heart of the downtown historic district, so although there was noise, we hope the views made up for it. We hope you return to Saint Augustine soon.

"Excellent place to stay with a great view of the bay."

5
10/04/2018

The rooms are comfortable and the staff was extra helpful. The hotel is conveniently located in St. Augustine near the Lions Bridge and it overlooks the bay, just across the street from the Fort. Walking distance to everything I needed. I will definitely stay here again.

"Great location, Friendly staff, good value"

3
02/04/2018

The staff was very friendly and helpful. This was a spur of the moment trip for me, last minute decision. The location is excellent for St Augustine, right across from the Fort, walk to restaurants, shops (and I mean walk next door for a great Martini, or more) Bus stop for the St Augustine circular bus to visit the other sites is right in front of the hotel. All in all, this is an excellent value.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you so very much for staying with us at the Best Western Bayfront, we are pleased you enjoyed your stay in Saint Augustine. We hope to see you again when visiting Florida!

"Excellent location"

3
15/03/2018

Mattress was terrible, worn. There was rust in the area around the refrigerator and the room had a terrible smell but for the location we stayed put for the night. Enjoyed the area around the hotel, easy to walk around town.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for your review and we hope you will stay with us when visiting Saint Augustine. The location of the Best Western Bayfront is excellent.

"I will never book with BW again!"

1
14/03/2018

It is an over priced motel. The room was clean, with the exception of the dust and the hair in the shower drain, but that is all I can say that is positive. They offer a free breakfast but it is awful and they don't even have fresh brewed coffee. No where to even sit when you have breakfast once you can get to the food.

Leonard C, General Manager at Best Western Bayfront, responded to this review
We always want everyone to have a happy stay with us at Best Western. We are striving to improve and appreciate your comments. We hope you will stay with us again during your next visit to Florida.

"Excellent spot for downtown St Augustine"

4
13/03/2018

Perfect location for walking around to enjoy everything St Augustine offers. Walk to all the restaurants and bars, the fort and waterfront. The nightlife downtown is loud and fun so don't expect to escape the sounds while in this hotel! Great spot for sure but not quiet

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We are glad you enjoyed Saint Augustine and hope you will return again soon. We do have a lovely downtown location.

"Birthday Getaway!"

5
12/03/2018

I was able to book a reservation at this property via my Best Western Rewards points. I had asked the reservationist to notate that it was for a 30th birthday getaway. Upon arrival my friend was wished a happy birthday! It was so nice, our room 232 was on the second floor (please note there are no elevators at this property) that was not an issue for us because we are abled bodied. What a beautiful view of the bay! Absolutely stunning - two queen size beds, mic and mini fridge in room. The location could not be beat for its proximity to the down town literally step onto the street. I had read the negative reviews in advance just to see what people had to say. Yes there is a 10 dollar per day plus tax parking fee. (People that is cheap! and going to be the case at any hotel in the area) Mildew odor in room- Our room was super clean and fresh, it had no odor. We were on the second floor though I can't speak of the 1st floor rooms which had been flooded in previous hurricanes (but so have most of the properties in the area) Noise- yes there is noise since it does back up to a popular area with bars and nightlife behind. - it seems that everything dies down pretty early. Worse case scenario bring some ear plugs, you WILL be fine. Overall it was a nice location, clean updated rooms, friendly staff and accommodations if you are in the area I would highly recommend.

Leonard C, Manager at Best Western Bayfront, responded to this review
We are so happy you had a good birthday! We hope you will come back each year and celebrate with us here in Saint Augustine!

"Good Find, Convenient location"

4
28/02/2018

We spent 1 night here but wish it could have been more. This hotel is conveniently located across the street from Castillo de San Marcos and very close to St George st where you can find eating, drinking & shopping. The hotel was clean & pet friendly ($40 pet fee). The only thing I would say thats lacking, is they don't offer breakfast but they do offer a to-go bag with an apple, pastry, & water. Free bottled water is located in the reception area. One of my favorite things about this hotel, is that the rooms don't have carpeting.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying at the Best Western Bayfront in Saint Augustine Florida. We hope to see you again whenever travelling here!

"Weekend getaway "

4
19/02/2018

I frequently visit St.Augustine, but my friends and I wanted to enjoy the evening and stay in the historic city. The location is near many shops, restaurants and landmarks just a quick walk away. Parking is tight and there was an additional charge of 10.00, but we would pay that visiting for the day at the parking garage. Most rooms have a water view. Our room was clean and ready for us upon arrival. Bed was very firm, but I prefer a soft pillow top mattress. It's bearable for a weekend. Bathroom was recently renovated. No tub, just walk in shower. Toiletries provided included make up remover wipes too. A/C works, we had to turn it down because it was so cold.?? There is a vending machine that takes CC.nice to have after you have been walking around and just need a drink. Motel does provide 2 bottles of water free! There is a pool, hidden and has lounge chairs. I have stayed in this area before, but usually go for a B&B, but if you are just going for a quick weekend with girlfriends this is a good fit. Also, they are dog friendly.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. We appreciate your patronage to our facility and we are thrilled to hear you had such a wonderful stay with us! We hope you will consider staying with us again here at the Best Western Bayfront during your next trip to Saint Augustine.

"Disappointing"

1
12/02/2018

Not breakfast included. Key didn't work. Lamp didn't work. Girl at desk checked us in and didn't know where to direct us to room. Disappointing so far below Best Western standards. Never again will I make mistake staying at Best Western.

Leonard C, Manager at Best Western Bayfront, responded to this review
We apologize you didn't have a better stay with us. We are striving for improvements everyday and hope you will give us another chance when in Saint Augustine.

"Had to checkout of room. Could NOT sleep because of the noise generated by a bar behind the hotel."

1
05/02/2018

On Jan 26, 2018, I checked in RM114, put luggage in the room and left for an engagement with friends. When I returned around 10:00 pm and went into the room, I could hear the really loud music. I called the front desk and asked them to have the music turned down. They informed me that loud music was coming from a bar located behind them. They said they couldn't do anything until 10:30 pm when a noise ordinance came into effect. I called the front desk at 11:30 when the loud music continued. My wife and I put cotton in our ears but we still could not sleep. I called the front desk, they were very belligerent saying they couldn't do anything about the noise. I was staying in a downtown hotel and I should expect the loud noise. At 1 AM my wife and I packed our belongings and left the motel to find a motel where we could get some sleep. I went to the front desk and told a person named Garrett that we were leaving and I would dispute the motel charge with MasterCard. Garrett was very ugly and threatened me with bodily harm. I called my bank and they said there was nothing I could to do get my money back. I then called Best Western's home office to see if they would refund my money. They said it was up to their location to make any refund. They had contacted the St Augustine location and they refused to refund my money. am 74 years of age and in poor health and do not appreciate this kind of shoddy treatment.

Leonard C, Manager at Best Western Bayfront, responded to this review
We are sorry you were unable to sleep, the Best Western Bayfront strives to make each stay pleasurable.

"All about location"

3
31/01/2018

Face it, this is a decent but overpriced hotel. NO breakfast included and to say "tight parking" is being generous. The room was clean, nice Serta mattress but otherwise nothing special. You pay for the location and yes, it's almost perfect on that front. Right across from the intercoastal and walking distance to every main attraction (just a couple miles to the light house too) If you're someone who like to stay out late enjoying the restaurants, bars and clubs and want to avoid driving- it's well worth the price. Staff was very friendly and more than willing to help you negotiate the parking.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us. We appreciate your visit to the Best Western Bayfront. We hope to see you again during your next stay in Saint Augustine! Have a great day!

"Location nice, Price high"

4
29/01/2018

The Bed was Very hard and uncomfortable. So much do, that sleep wasnt good and I woke in pain. No breakfast service included for such a high price. The room was clean and the staff was very friendly and caring.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at Best Western. We strive to make every stay the best possible. We hope you will stay with us again and it will be up to your satisfaction.

"Nice 2 night stay"

4
28/01/2018

My husband and I stayed for two nights before our gulf vacation; the location is great, the staff is very accomadring,the rooms are clean but average: we did have an end room next to Meehans which was great for eats and drinks, did get a little loud late at night when we went to bed but to be expected it is St Augustine: only down side was smoke smell from our friendly neighbors made our room smell occasionally: maybe moving the smokeless ash trays to a different location would be nice

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront in Saint Augustine, FL. We appreciate your review and strive to make every guests stay the best. We hope you will stay with us again soon!

"Great location, disappointing bathrooms "

3
25/01/2018

Booked a couple of rooms for a couple of nights here as part of a road trip round Florida and this is such a great location for St Augustine - park up and walk to all the central St.Augustine attractions. The rooms are a decent size (we had two double queen size bed-rooms) but the bathrooms are tiny and in one room, the toilet overflowed and wasn't fixed til the next day with a “don't flush it” recommendation... and in the other, a continually running cistern unless we intervened... the cleanliness wasn't a great standard, again, especially in the bathrooms. So a “3” mainly due to location or else it would have been “2”

Leonard C, Manager at Best Western Bayfront, responded to this review
We are glad you enjoyed Saint Augustine. We are constantly striving to improve our location and appreciate your input.

"Great location. Well priced."

3
12/01/2018

Once you've parked your car the old city is right there as are great bars and restaurants. Ask for room 101 for a picture window looking directly out to the Matzanas river. Nice size room with a microwave and mini-refrigerator.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We are glad you enjoyed your stay and we hope to see you again in Saint Augustine!

"Great place, comfortable room"

5
11/01/2018

We experienced nice people at the desk and really nice accommodations. The room had a refrigerator, microwave, charging ports and coffee maker. It was in a great location wher3 we could walk everywhere. We were very pleased overall

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for your review, we are happily pleased you enjoyed your stay with us at the Best Western Bayfront in Saint Augustine. We hope you will visit us again when in Florida.

"Overpriced for quality"

3
08/01/2018

Overpriced for the quality of the hotel, however, it was a Saturday night when we were there, so it was completely booked. I guess the price was justified based on the law of supply and demand. The location is excellent and easy to find. The parking is a bit of an issue but then again, at lease they have parking. They should have outside trash containers, as we did see trash left in the parking lot and on some of the benches.

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We appreciate your patronage and review and hope you will stay with us again in the future.

"Great Location, Terrible Stay, Very Noisy, Pay for Parking, Pathetic Breakfast"

1
03/01/2018

Not sure where to begin. I booked two rooms for a cost of $500 for one night. The location is the best but beware. I would NEVER stay here again because management does NOT care in the least about customers. I mentioned my problems when checking out and again in a call to find out what a charge was about and all they could say was “I'm sorry”. If you still want to stay after this review, I strongly recommend staying in an upstairs room as there is NO sound proofing in these rooms at all. We had someone upstairs dragging furniture and bouncing something on the floor continually into the early hours of the morning. I have no idea what was going on and management did nothing about it. Because this motel (and it is a motel) is so close to the bars and restaurants, there was continual noise from the outside as if we were staying outside. Of course management can't control the way this place was built but this is a ridiculous place to stay unless you are hearing impaired. In the morning the breakfast mentioned on the website is a bag with fruit in it. We had breakfast next door and the place was tiny so very busy. The charge I called back about was for parking. $250 per night for a motel room and no free parking. I can't be certain but again, I did not remember seeing that when I booked. The following day was exhausting for me as I got little more than a couple of hours sleep. Horrible experience. I love St. Augustine but this is the worst place I have stayed at in this town. There are many better options for far less money. It is worth walking a little further.

Leonard C, General Manager at Best Western Bayfront, responded to this review
We are so sorry about your stay, we strive to make everyone's time at the Best Western Bayfront pleasurable. We hope you will stay with us again in Saint Augustine.

"St. Augustine stay"

3
31/12/2017

Overpriced for the quality. Only perk was location to downtown. Rooms were super noisy, bathroom windows didn't seal close so it was cold. The bathroom was so tiny and tight. Also doesn't offer breakfast which I thought should be included considering the price we paid

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We strive to make sure every guest is pleased with their stay. Sorry it did not meet your expectations, and hope that you will give us another chance when visiting Saint Augustine!

"awesome!"

5
27/12/2017

the hotel is in the middle of everything in the historic district, park your vehicle and you can walk everywhere, from restaurants, shops, museums, and extractions. hotel is nice and clean and the stall is friendly.

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront! We are so glad to hear you enjoyed your stay. Please come back and visit us again sometime soon!

"St Augustine"

5
26/12/2017

Great hotel and good price for the location. Easy walking distance to St George Street where all the great restaurants are located. Had a great dinner at the Columbia restaurant. Staff at the hotel was great and very friendly.

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind words. We appreciate your patronage and we are thrilled you enjoyed your stay with us at the Best Western Bayfront. Please come back and stay with us again during your next visit to beautiful St. Augustine!

"Good Stay"

4
25/12/2017

Had a 2 night stay. Good hotel in a great location. Rooms clean and comfortable. Ample parking space. Ideal hotel for a short break. No breakfast but free hot drinks machine and a grab and go bag. (Water an Apple and Danish pastry)

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for your patronage. We are thrilled to hear you enjoyed your stay with us at the Best Western Bayfront! Please pay us a visit during your next trip to St. Augustine!

"Christmas"

4
25/12/2017

We stayed for the holiday and to see the light display. Best Western Bayfront was extremely convenient to everything. Loved the balcony. The hotel staff was very friendly. We will definitely be going back.

Leonard C, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind feedback. We are so happy to hear you had such a nice stay with us at the Best Western Bayfront! Come back and stay with us again during your next trip into our beautiful town!

"Not for travelers with breathing problems"

1
23/12/2017

Hotel states on website 100% non smoking hotel. Yet they have butt cans out side the rooms on balcony. My room smelled of smoke which caused me problems with my asthma. I had also requested a 1st floor room when I registered online. I can not recommend.

Leonard C, Manager at Best Western Bayfront, responded to this review
We are very sorry your stay did not meet your expectations, we strive to make every guest comfortable while at the Best Western Bayfront. We hope you will give us another chance if every in Saint Augustine.

"Excellent Location, Tiny Bathrooms"

5
21/12/2017

We stayed here one night to attend a wedding that was a few blocks away. The location was great ... close to everything and didn't worry about trying to find a parking spot. Front desk was very friendly and offered to provide any directions/support as needed. The room was very clean and I think most rooms have a view of the bay. The tram stops directly in front of the hotel, which is convenient for getting around. The only negative was the bathroom. It was so tiny you could barely move. The shower was also very shaky ... sounds strange I know but when you were showering, the floor was not solid and moved constantly. I would stay here again and would recommend it.

"Visit during Xmas time"

5
19/12/2017

Stay during Xmas season was absolutely gorgeous. Temperatures was fabulous but crowds on Saturday were crowded. The town has so many things to do you can't do it all in one weekend. This is our second trip to St Augustine at Best Western and will be back

"Vacation"

5
19/12/2017

We travel to St Augustine 2- 3 times a year. We started staying when it was called the Monterey Inn and since Best Western took over it was nice to see improvements and updates. for the money you can not beat this place. We love to travel with our small dogs and they are great with the arrangements. You can always pay more for nicer places and I know from experiences there are a lot of bad places. It's a 5 star for us

"Great location, nice stuff, tight parking and very basic rooms"

3
18/12/2017

This place has great location, but rooms are very basic and cheap looking inside (hotel is not cheap). Stuff was very nice. Parking is available, but very tight. No breakfast, but "bags to go". Good free coffee in the lobby.

"We will not return here again."

2
18/12/2017

My family and I visit St. Augustine every year for a mini vacation. This year we chose the Best Western Bayfront. Sadly, our stay was ruined by the disgusting floors and horribly thin walls in the room. Given the location we expected to hear noise from the adjoining alley and restaurants; however, the noise we actually experienced was generated from the neighboring rooms which were partying and very loud. The doors have been designed so they close automatically and always slam which is very loud when you're sleeping. As for the floors, they were visibly dirty when we entered the room, but a quick view of socks or the soles of your feet confirmed how bad they really were. We were disgusted but had no choice since everyone else was booked up in the area. Lastly, for anyone who is not slim or slender, good luck in the bathroom. The toilet and shower are in the same room and it is a very tight fit in there. My 11 year old twins even struggled to close the door. I will say that the staff were great and the view was very nice, but that was about all that appealed there!

Leonard C, Manager at Best Western Bayfront, responded to this review
We apologize that your stay was not up to you satisfaction. We appreciate your review and hope you will give us another chance when visiting St. Augustine.

"Great location, cute hotel."

5
12/12/2017

It's small but very pretty, the rooms have beautiful brick along one wall and laminate wood floors. Can't beat the central location. Bathrooms are a little small but acceptable and clean. It got a little loud at night with the bars behind the hotel playing music till after midnight. Only an issue if you are very sensitive or have small kids.

Leonard C, Manager at Best Western Bayfront, responded to this review
We are pleased to hear you enjoyed your stay at the Best Western Bayfront. We hope to see you during future travels to Saint Augustine FL.

"Historic St Augustine Bayfront"

5
11/12/2017

A great place to stay. Bot crazy about the comfort of the bed. Everything else was great. Very accommodating Staff was great. Close to everything able to walk to most places, right on the bus line. Great

Leonard C, Manager at Best Western Bayfront, responded to this review
Thank you for your review we are pleased you enjoyed your stay at the Best Western Bayfront. We hope you will stay with us again during your next visit to Saint Augustine.

"Good Stay in downtown (old) St. Augustine"

3
05/12/2017

Close to waterfront marina, old fort and walking distance to old St. Augustine area and restaurants. No restaurant in Hotel; walk up to second level. Small rooms but adequate for short stay. parking available which is hard to find in this area. Walk to everything.

Sean K, Manager at Best Western Bayfront, responded to this review
Thank you for staying with us at the Best Western Bayfront. We hope you will stay with us again when visiting Saint Augustine.

"NEVER AGAIN"

1
03/12/2017

Good points about this place is it's perfect location affording a pleasant walk to the entire historic district. The pretty front desk clerk Julia was very nice and helpful with local points of interests. With that said this was the worst Best Western we've ever stayed at. The bathroom door would not shut unless it was slammed hard. The sink wouldn't drain and there was a very sour smell in the room which we never could pin point. Also, we could hear the TV blaring in the room next door. But the bar behind the motel was a nightmare. It kept us awake until way past midnight and unfortunately we had to leave early the next morning for a long trip. The blaring music and boisterous crowd was unbearable. We visit St.Augustine twice a year and we will certainly avoid this motel in the future.

Sean K, Manager at Best Western Bayfront, responded to this review
Thank you for your patronage, we are continuously striving to improve the Best Western Bayfront and appreciate your comments. We hope you will give us another chance during your next visit to Saint Augustine.

"Perfect location in downtown St. Augustine"

4
26/11/2017

My family and I just stayed at the BW Bayfront Inn and really liked the recent hotel renovations. The hotel staff is very nice, they brought a complimentary crib to our room, the overnight parking rate is very reasonable, they offer complimentary morning coffee & bistro bags in the lobby, the Bayfront Inn location is within walking distance to just about everything and the Old Town Trolley makes a stop right in front of the hotel...I stay at this hotel every time I visit St. Augustine!

Sean K, Manager at Best Western Bayfront, responded to this review
Thank you for your review and for being one of our returning guest. We are thrilled you enjoy staying with us here at the Best Western Bayfront. We look forward to seeing you again during your next trip to Saint Augustine.

"Night of Lights"

3
26/11/2017

Was a poor display to bring tourist dollars to St Augustine, The hotel rates in the area sky rocketed. The lights where fair at best. Food in the area is good at Schooners and the Spot, downtown nothing worth the price.

"Clean Room, Friendly People, Affordable"

5
26/11/2017

We have stayed here two times. Each time our room, the lobby and the outside premises have been clean. The people are friendly and knowledgeable about the area's activities. We will definitely stay here again next year.

"Great Location"

4
20/11/2017

We always stay at this motel whenever we visit St Augustine, which is about once a year. The location is great and the motel itself is nice and has been recently upgraded. Staff are very friendly and helpful. Parking is scarce, but they always seem to find room for all of their customers' cars on-site. Bathrooms are tiny, with plenty of towels provided (but no place to hang them!). Grab-n-go bags are a new feature this year, and a nice touch. Inside each bag is a bottle of water, a prepackaged Danish pastry, and an apple.

"The Best in Old Town"

5
20/11/2017

My husband and I have visited St Augustine many times during the past 40 years. Such a quaint European feel and it offers so much to so many. BW St Augustine"s location is perfect! Bayfront view and in the middle of all the restaurants, bars, ice cream shops, coffee shops. Everything is walkable, but when you must escape, the BW is configured in a U-shape which creates a little oasis with just you and the bay. There is a lovely deck to relax and enjoy views of the sailboats. Rooms are updated and immaculate. A little small but cozy! Large picture window and nice little black benches right outside each room. Hotel was decked out for Nights of Lights so very romantic. Our 13 yr old min-pin was welcome which was a huge bonus!!! We rented a dog stroller in Faux Paws right around the corner, so he enjoyed the beauty of this charming town. Old town NEVER gets old!!!!

"hanky panky, stinky, lies"

1
19/11/2017

Hotel had a bad musty odor probably from hurricaine flooding but not sure they did anything to rectify. Staff greeted me dishoveld and grinning as if caught doing something they knew they shouldn't have been doing on company time. This was approximately 7:30pm. Did not get the room requested when called to make reservation. Told I could have a similar one for a much higher price at check in.

"Great Location with Great View"

3
19/11/2017

The location of this motel was excellent. Our room was nice and very clean. We were fortunate to have a 1st floor room so the fact that there was no elevator did not concern us. Very small bathroom but clean and generous with towels etc. The staff was very nice and helpful. Parking is at a premium but we were able to park right in front of our door. Our room was very quite and no problems with noise.

"Great place to stay."

5
09/11/2017

Nice room with fridge, microwave, etc. One of the nicest places to stash in St. Augustine. Great view of the Bay with a second floor roofed sitting area. Free coffee and bottled water all day. Does not serve breakfast.

"Ghost hunting in St Augustine"

5
05/11/2017

We spent a long weekend before Halloween at the Best Western Bayside. The location was perfect for getting around the old part of town. The old fort was across the street, we had a wonderful view from the upstairs porch and it was very close to the action. The bed was wonderful and very peaceful. We slept very soundly and secure. Definitely the best hotel for the area. It will be our place to stay on the next trip there.

"Unusual occurrence"

3
31/10/2017

No elevator for second story rooms, bad if luggage is heavy to carry. No response to guest injury. Rooms clean, close to waterfront, close to excellent restaurants, and if ice cream is a favorite, close to a great ice cream shop.

"Not willing to help"

1
29/10/2017

I booked a room here for 2 nights, very excited because of the location in the city. I needed to push back my trip by one day, and they would not work with me on it at all. It was not a busy time of year, and I inquired as to if they were fully booked. They were not. They would not reschedule, and they would not refund my deposit, and in fact charged me the full amount. We did not end up staying there, and because of this issue will not in the future. Be weary they just want your money.

"Pleasure Trip"

5
28/10/2017

We were visiting our daughter and she suggested to us to go the St. Augustine. We enjoyed the visit very much. Especially the carriage ride around town. !! Very informative.! The hotel we stayed at was on the bay and very nice. Close to the sites and restaurants!!

"Love this place."

4
26/10/2017

Only reason it didn't get a 5 start rating from me is that the rooms are very tiny. We were just 2 people in a king room and there was very little walking space and the bathroom was so small. HOWEVER, it was clean and the location is great. Short walk to everything in the Downtown area, including the fort. Would highly recommend. I will stay here every time I visit.

"Wonderfully clean and the perfect location."

5
21/10/2017

Delightful! My gratitude goes to the attention that was paid to every detail. While the room was small, it was still thoughtfully packed with every amenity. Everything was new and working. The decor was updated and fresh. The room was very clean. The bed felt brand new. It was wonderful to find no carpet (all hotels should remove their carpet.) And of course, the perfect location. We will definitely be back!

"2nught stay while traveling with husband."

3
16/10/2017

The location was fantastic. The exterior appearance excellent. We loved the second floor porch overlooking the water. Problems: 1st floor room was musty, couldn't use the closet, the floor was dirty, towels were not replaced that were put on the floor and were not informed that there would be loud music directly behind our room that kept me awake until 2am! We are in our 70's and retire for the evening at 11pm. My husband takes his hearing aids out and cannot hear anything including a ringing telephone or smoke alarm! Lucky him .... The loud music and disgusting language (yes could even hear their loud, yelling voices from the bathroom,

"Great location"

5
14/10/2017

From the moment we arrived until we left the service was exceptional, handy to everything, could not fault. Staff went out of way to assist with every enquiry, great place and awesome view from deck. Will be back again

"Good Compromise and Service."

4
08/10/2017

My wife and I were married in St. Augustine and decided to take an overnight trip for our 11th anniversary. We wanted to stay on Saturday night in close proximity to bars/restaurants. Hotels in this area are drastically more expensive on Saturday night not unlike most areas. After looking at a few other hotels in the area that would likely have been a bit nicer we decided to try out the Bayfront as we didn't expect to be in the room very much and the room was about $100/night cheaper. Hotels in an area like this are a bit tricky to review because you can't compare the hotels to your previous experiences due to the age of the buildings in this area and the difficulty these hotels have modernizing these buildings. We've stayed a couple places in St. Augustine and all have similar challenges. This hotel is a motel so the room doors face the outside. With that said, the area doesn't feel dangerous so having the door on the outside didn't seem to be an issue for us. Parking is a little odd but seemed to work. There aren't enough spots for all the rooms so they park cars in the middle behind one another. There is a hotel employee who was helpful indicating where to park, etc. This may get a bit more difficult in more busy times of the year as it didn't seem crazy busy this weekend. The room is a little small which is expected in historic St. Augustine but has everything you need. There is a small closet to hold some hung clothes and 3 medium sized drawers to hold clothes. This wasn't an issue for our small trip but may be a little more of an issue if someone who stays longer and doesn't want to live out of luggage. The smallness is really only a problem for a couple in the bathroom area. The bathroom is basically a half bath size with a tacked on shower. The shower is smaller than a cruise ship shower but did it's job for what we needed. An iron and hair dryer are provided for convenience. Location of this motel is great. It's a short < 5 min walk to the main areas of historic St. Augustine like St. George street. This made going out for dinner and shopping the next day so much easier as you don't have to try to find parking for the day/night. We didn't have any issues but the staff was always friendly when dealing with them. They also allowed us to leave our car on our check-out day so we can do some last minute shopping. Overall, I'd recommend using this motel if you are just looking for a good home base while enjoying it's great location to check out sites/shops/restaurants and bars in the area. If you need a more romantic setting for your trip then I'd probably spend the extra money on some of the other hotels in the area which have a better ambiance.

"Beautiful View"

4
02/10/2017

We stayed there in September. I read many reviews and we decided to give it a try. The location is amazing the views beautiful you can walk to almost everything and are right in the historic district. The room is a little older but has some updates and very clean which is very important to me. My only complaint is the pillows were so hard and mattress wasn't the most comfortable. But the breakfast is amazing. Not like your typical hotel breakfast. And the staff is very friendly. We liked it so much we are going back the end of November and we are bringing a bunch of our friends. So that says a lot.

"Our hotel stay made the day"

5
02/10/2017

Let me start by saying this was an impromptu short birthday get away trip. A trip that my boyfriend,and myself both forgot to check the weather prior to taking off. The amazing customer service from Arryne & the specific room we were given made all the difference in the world! Our room was bayview, with the large outside covered lounge/smoking area just outside of our room! Nice clean room, comfy bed, and again customer service that you can't beat! We will be returning in the near future!

"Another Great Stay!!"

4
16/09/2017

Stopped in for 1 night on the way to Miami but as always it was another great stay at a wonderful property. Right after Hurricane Irma and a lot of the surrounding shops were closed but this is truly a great place to stay if coming to St. Augustine

"Great people-hurricane Irma heroes "

5
14/09/2017

After a long trafficky drive from south Florida fleeing Irma, they took my family and two large dogs in without question and helped us in a tough situation. Great staff. Great location. The river across the roadway is a nice area to walk the pets. The restaurant right beside the hotel is awesome!

"Lovely property, great desk staff, super location"

5
08/09/2017

Waterfront, pet friendly, and Arryn at the front desk was awesome. Running from Hurricane Irma, I ran into car problems and this was an unexpected stop, but since I had always wanted to stay in St Augustine, I had my opportunity, and ended up being the best lemonade when I was being dealt lots of lemons that day. Clean rooms, awesome waterfront downtown location, was able to walk the dog a few doors down for a well needed cocktail :-) As pet friendly as it is, I don't think it had a blade of grass, but the promenade along the water was just across the street. Shower in my room was a bit tiny, particularly for a large person, which I am not, so it was just fine for me. As much as I had always wanted to stay at a B&B there, this visit was so wonderful, I'm thinking I will have to return since they impressed me so much.

"A Great Place to Spend your Birthday."

5
07/09/2017

We found this hotel to be very comfortable. We were able to relax and enjoy our two day stay. The employees were all very courteous, the room was very nice and very comfortable. Did not get to sample their nice swimming pool, too many things to see in town. Employees were quick to give us discounts to many of the places in town.

"St Augustine"

4
06/09/2017

Nice hotel very convenient to almost all attractions and restaurants We were there for 2days and didn't have to use our car Can ride the trolley Nice view of the bay Distillery tour was fun There is really a lot to do in St Augustine

"Horribly renovated rooms"

1
05/09/2017

The bathrooms do not have ventilations systems, the AC unit had bugs on it, and the late-night staff was rude and unhelpful when all we asked was where the ice machine was located. Definitely wouldn't recommend this hotel.

"So much noise!!"

3
04/09/2017

We visited for 2 nights (Saturday and Sunday) over Labor Day weekend. While the location is certainly convenient (right on the waterfront downtown) that means that you get all of the street noise through the poorly insulated windows, and there were 3 rooms of people partying on the balcony in front of our room until 4 a.m. I wonder if there is any security at the hotel! The bathroom is extremely tight, and there is not even a table next to the easy chair by the window. All this for $389 on Saturday night - $269 on Sunday night. Oh, and the beds are extremely firm.

"Executive housekeeper was awsome"

5
02/09/2017

We stayed there last month on vacation in room 112 the room was so clean and nice that floors shined the cleanest floors I ever seen in a hotel , we arrive and the guy parked our truck a very friendly nice guy help us with our bags to our room, we where close to everything grate location for walking , We went out that night and when we came back our little dog was sick and messed all over the room the next morning, she was still sick thought we where going to have check out and head home, I seen the executive housekeeper Dixie and ask her if we could have our floors mopped because the our dog was sick she came right back her self and cleaned and mopped our room and gave us extra rags I told her we might check out the next day because our dog was sick and we didn't want to leave her alone and we had plans for the day but didn't want to leave the dog, she told us to go on she would check on our dog every hour and if she got sick she would clean it up ,She took good care of our dog so our vacation wasn't ruin , the next day our dog was better and we stayed the week the best place I've ever stayed the staff was all so good to us we will defiantly be stay here every vacation,

"August trip"

3
31/08/2017

Hotel rooms were very small however they were clean and the service was great:-). Location is spectacular and very close to most amenities, especially restaurants and shopping. Front desk ladies were very helpful and went out of their way to help!

"all was well"

4
31/08/2017

we enjoyed our one night stay. there were no issues.. bed was comfortable.. conveniently located for the fort, the old town, and restaurants. I found the staff pleasant. We would stop over again and recommend this lodging.

"Such a peaceful weekend"

5
28/08/2017

Stopped over in St. Augustine for a quick weekend. This hotel is in the perfect spot to walk everywhere you need to go or there is a trolley stop right out front. The pool is refreshing. The rooms are clean. They have a second floor patio you can relax on an watch the bay. I saw dolphins the first morning I sat out there with my coffee.

"location great"

5
27/08/2017

The location of Bayfront Best Western was excellent. We could easily walk to many great restaurants and shops. We were traveling with our small dog and the area was very pet friendly. We plan to return to Saint Augustine and Bayfront again to try out more of the fabulous restaurants and shops and the historic attractions we did not have time to visit this time round

"Vacation trip to view eclipse totality"

5
25/08/2017

We were on trip to South Carolina to meet up with son and view totality of solar eclipse. We stayed in Best Western hotels as we crossed several states. This hotel was chosen for its proximity to the historic district and views of the bay. We were greatly surprised and pleased to be upgraded to a deluxe suite with direct view of the bay across the street. Everybody was very helpful and courteous. We wil definitely stay here again and reccommend it highly.

"Great hotel"

5
22/08/2017

Very satisfied.. close to everything. I walked everywhere. Trolley Tour was great. Was a little overwhelmed at the history of the city. Would go back and I can because I live pretty close. Orlando!!!! Staff was accommodating. I loved the pool area. My biggest complaint is that I don't have 200 more words to write. So I will just say hello and good night, but I can't because I still don't have 200, so have a great day...

"Love Best Western Bayfront, St. Augustine, FL"

5
20/08/2017

This is easily the best and most convenient hotel to stay at for visiting St. Augustine. Walk right into the Old City from the hotel. Rooms are spotless, comfortable, and reasonable. Parking, which is a major hassle in St. Augustine, is great at this hotel. We stay there every time we visit St. Augustine.

, General Manager at Best Western Bayfront, responded to this review
Edward W, We are so glad you came back to stay with us during one of your visits back to St. Augustine. We are blessed with such a great location in the downtown area, making for an easy exploration of the area and it's ample restaurants, bars and attractions. With a minor on-site parking fee of $10, you just park it and forget it. Thank you for your continued support of our downtown hotel!

"Great Location"

4
14/08/2017

This hotel is smack-dab in the center of everything in downtown St. Augustine. Walking distance to Ripley's, Trolley Tours, St. George Street, etc... Great restaurants close by. The bathroom is itty-bitty and there were some cosmetic blemishes, but the room was CLEAN and that's what's important to me. Because you are downtown, the Trolley bells ring starting at about 8:00am so if you want to sleep in, probably not going to happen. The pool is small so if that's important (it wasn't for us) this may not be for you. We enjoyed our stay and would stay there again!

"Excellent stay"

5
14/08/2017

Waterfront hotel with everything in St. Augustine within walking distance. Clean, comfortable, and quaint. There is ample parking and a nice swimming room. The blinds keep out all of the light, which was an issue at my last hotel. The staff was very friendly.

"right location if you want to be in the midst of historical St Augustine"

5
03/08/2017

great location, we walked everywhere easily. The hotel was clean, well cared for, and the staff was very nice and helpful. We were right across from the Fort, and right near all the places we wanted to eat, shop and explore. We will be using this hotel again in the future.

"So so...."

3
01/08/2017

Location is great. Almost no parking. Hotel needs a broom. Hardwood floors were dusty/dirty. Bathroom old, needs updating (grout dirty).Pool small, no where to sit. Breakfast nonexistent(great place next door).

"perfect for old St. Augustine"

4
31/07/2017

the hotel is within walking distance to everything. The staff very helpful. The rooms nice, liked the hardwood floors.The view amazing. perfect location and price! great spot to look at the water and fort.

"Not pet friendly"

2
30/07/2017

There is not onsite pet relief area. Had to walk dog across a very busy 4 lane road. It was stressful and dangerous for both us and our dog. This hotel charges for dogs but no "bathroom" for them! Would not recommend for anyone traveling with a dog.

"Location is Perfect"

4
29/07/2017

This Best Western isn't as nice as other Best Westerns I have stayed in, but it has been remolded and to be at the location it is at cannot be beat. Housekeeping also wasn't as through as other Best Westerns, but in their defense they have a lot of rooms to clean. Besides we didn't stay there much anyway. The bed was the most comfortable bed we have ever slept on, including the one at our own home. The front desk people were very friendly and helped with anything we needed. Coffee is available 24 hours a day and it is fantastic. Loved the Bay being right across the street and watching the sunrise every morning. I also had a problem with my payment, but Sean talked to me several times and was so kind and courteous each time and it was straightened out. Also, I really can't understand why you have to pay $10.00 a day to park. The only time anyone helped us find a place was the first day. You are pretty much on your own, and for not having breakfast I feel they should definitely not charge you that much to just park there. I would definitely stay here again. You just cannot find a better place to stay if you want to be in the middle of town. It is about 11 minutes from St Augustine Beach also which is a plus.

"Best Western Bayfront St. Augustine"

5
24/07/2017

Hotel is clean, quiet, and is walking distance to the historic district, waterfront and restaurants. Website mentions a $10 parking fee, but fails to mention that it's for every night you park your car.

"Wonderful stay as usual!"

5
21/07/2017

Love this little motel, most convenient spot in town. Park here and walk almost everywhere. Julia at the front desk is most helpful and friendly. We especially like staying here because it is dog friendly.

"Bring you8r dog"

5
19/07/2017

This place has been remodeled and is great. Park your car and walk the rest of your stay. Everything historical is close by, as well as very good restaurants. Dogs are welcome! The personnel are very attentive and very helpful.

"You will LOVE it!"

5
16/07/2017

I needed a place to stay for a few nights until I closed on my condo here in St. Augustine.' i loved it at the Best Western Bayfront. You're right in the middle of everything... including restaurants... and right across from the water. There's a lovely covered porch where you can drop by with a drink or a snack. I met several great people on that porch. And the view from the porch of the Bridge of Lions after sunset is beautiful! I highly recommend this 'inn'.

"Great location!"

4
16/07/2017

Really loved the location. Was happy to have a close place to park that seemed secure & right by our room. The pool looked good although we didn't go in. This hotel is right across the street from the bay & the fort!

"Location Location Location"

4
13/07/2017

We've stayed at this hotel many times, primarily for the location, bayfront, easy walking to a variety of areas, restaurants, shops, a walk along the bayfront/Bridge of Lions section, The Fort, other historic areas/shopping/eateries and more; head northerly to quaint neighborhoods--fun to walk through, enjoy the architecture and detail. If tours are your thing, loads of options and easy to coordinate. Horse-drawn carriage rides directly across from the hotel. The rooms are average; the room above the office offers a large bayfront window/view, though patron seating area is just outside the door and can be noisy at times; the bath in this room is small--overall, that room should be completely renovated in consideration of their fee for it (bayfront). The entire hotel could use even a better upgrade than the one they have attempted recently. Worth a stay, the location is so convenient to loads of activities.

"Perfect Location"

5
06/07/2017

We have been to St. Augustine in the past but staying here made all the difference. It was close to everything, shopping, restaurants. The view of the waterfront from the deck was impressive and so relaxing. Rooms were clean and the staff was extremely friendly and helpful with tips on where to go. Complimentary continental breakfast would be a plus.

"Great View, Great Location"

3
04/07/2017

We have been visiting St Augustine at least one a year since 1980. During that time, we have stayed everywhere from "Just off the interstate" to the Beach, to the middle of downtown. This is one of the better places to stay when visiting the City. It is within easy walking distance of all downtown attractions and has a view of the Matanzas River that is breathtaking. The property itself has been there a long time but has been updated to have all modern amenities. The room and all common areas were clean and kept in good order. Staff members were friendly and went out of their way to help in every way possible. ***So Why Only 3 Stars?*** The hidden $10 a day parking fee. When reserving through the Best Western website, this is not included in the quoted price. It is not until you check out that you will find this charge. I know the "extra charges may apply" disclaimer is on the reservation, but this is the first time I have stayed at a hotel and where the parking fee was not disclosed at check in or clearly stated on the property's local website.

"Great location"

4
30/06/2017

Located right across the street from the waterfront and right in the middle of the action. Rooms were clean and neat. St Augustine is a great destination and this property puts you right downtown. Immediate access to restaurants and bars on the main drag.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. I'm glad that you were able to enjoy our city and our hotel together. We truly do offer the best location downtown and we love when our guests take advantage of that. I truly hope to see you again very soon.

"Very retro motor court, BEST location, well maintained"

5
28/06/2017

Directly on St Augustine waterfront. Don't be put off by the old style motor court layout. Rooms are kept up to date, clean, good wifi. And you are within yards of amazing history and superb dining in the Ancient City. Breakfast not included, 10% discount, but it is EXCELLENT, home cooked, graciously served, and a very good value. Best view is from the two rooms directly above the office, unequaled by any other St Augustine hotel.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. It means so much to me that you were able to have such a wonderful stay with us here at the Best Western Bayfront. Our rooms are petite and simple, but we offer the most wonderful views of the bay and the most accessible location. The breakfast at Mary's is hot and fresh every day, and you truly cannot beat the taste of a local restaurant. I hope we see you again very soon.

"Disappointed in the room and cleanliness based on a room rate including taxes of $164.65"

2
27/06/2017

I stayed at the Best Western on June 20, 2017 and found the room was not what was depicted on the web. First impressions were bad as I noted trash and cigarettes on the stairwells (have photos). The room was fairly small, had fairly old furniture and bedding, plus the air conditioner was located next to the bathroom in a position that was not conducive to allow cool air to flow into the room where you sleep. During the heat of the day I was unable to cool the room down to a comfortable level. I found dirt and hairs on top of the air conditioner ledge (have photos). I mentioned my concerns to the manager and he did offer us an option to cancel without penalty. I was unable to get a room at the Casa Monoca (five star hotel) with two queen beds so we stayed at the Best Western. The manager was pleasant but the room was not worth $164.65 as I have stayed at hotels off the interstate for $60.00 that were clean and modern. Restaurant next door called Mary's Harbor was excellent for breakfast and horse buggy rides were great, ask for the horse called Toby as the driver was excellent. I will say the pool was well maintained and there were plenty of towels available.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. I have forwarded your concerns to housekeeping for further review. I am sorry that you did not enjoy your stay with us. As I mentioned when you checked in, I wish that you had allowed us to go into the room and rectify the issues you faced. In the future, my staff is here to help and assure that your stay is amazing. I hope you can give us another chance someday.

"Great Location but Uncomfortable Beds"

2
27/06/2017

The location is great! Close to shops, fort and the bay is right across the street. My husband and I prefer a firm mattress and these were very spongy/soft which was very uncomfortable. They do charge a $10 parking fee to park in their lot. We didn't find out about that until a charge showed up on our credit card afterwards so I called to find out what it was for. As much as you pay for the room I feel they shouldn't be charging extra for parking. Like I said location was great but I don't think we will stay there again.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. Our location is wonderful but due to the heavily condensed area we do have to charge for parking in order to guarantee you a space. I am sorry that this was not communicated to you more effectively during the booking and check-in process. I hope that if you decide to visit the area again we can make it up to you and reclaim your business in some way.

"Centrally located with lovely water view!"

4
21/06/2017

Had a very nice stay at this hotel at the beginning of May. Staff was very accommodating throughout our stay. Property was sold out, parking was tight, but the staff was always on hand when you pulled in to direct you to a parking spot. Location was great and within walking distance to all of the shops and dining in the historic district. Would definitely stay here again. We had the room next to the room over the office and there is a large and comfy deck that is accessible to all of the guests, and even so, it was mainly a quiet place to sit back and relax and have a coffee or a cocktail.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. We really are in the heart of the city, and we continue one of the most accessible hotels in the area. I am so glad you were able to take full advantage of our location and services while you were with us. As you said, we do have a 24/7 parking attendant to assist you with parking so that you don't have to worry about finding a spot, and we are dedicated to that service as a team. I hope you come back and see us again very soon.

"Visiting boyfriend"

5
19/06/2017

Great place to stay. GREAT LOCATION So pretty watching boats. Walking distance to so much. Wonderful restaurant close by named Harry's. Horse and buggy rides are right in front of hotel. Marine is just right down the street. Make sure and go on the Freedom. We so enjoyed it.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. I am so glad that you were able to make your stay so spectacular. Our location really is right in the middle of everything, and it makes those romantic nights that much easier. I hope that you come back for many years to come.

"Great Location!"

4
19/06/2017

This hotel is a good value, especially for the location. Parts of the room could be a little cleaner, more specifically the floor. However, the bed was very comfortable and this hotel is close to everything! Park your car and walk to shops, restaurants, etc..

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your response. We do strive to make sure our guests are completely satisfied during their stay with us. I'm sorry that the cleanliness in the rooms were not up to standards. I have forwarded your concerns to housekeeping and we are looking at ways to avoid these complaints in the future. I still hope you come back and see us again soon.

"Very disappointing, horrible experience!"

2
14/06/2017

We ended up only staying on night, there was a rude,drunk who got in my face and tried to get confrontational wit me in front of my kids. He was a man by the way and I'm a 4" 11'women. I called the front desk and they offered NO solution, and since I was threatened with bodily injury over a parking space, I left the following morning. The front office should've done something. The night shift clerk offered no resolution or apology and the day shift clerk laughed about it. Very disappointing.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. I am very sorry that this happened to you during your stay. Please feel free to give me a call and we can help file a police report in order to establish who this man was and what happened here. We value your safety, and we want to do anything we can to make you feel safe at our hotel. Our number is 904-824-4482. Please ask for me directly.

"Silver Linings"

5
12/06/2017

Our stay this time at the Best Western Bayfront did not disappoint one bit. Great friendly service, always accommodating & anticipating guests needs. The upper deck over the office check in area is a lovely place to sit and watch the sun go down while sipping on your favorite beverage enjoying the company of new found friends.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. We strive to make each and every guest's stay memorable while they are with us. I am so glad that you were able to enjoy the sun deck and the friends you made up there. I hope you come back and see us very soon.

"Not a hotel but a motel."

2
07/06/2017

Good location. Pricey for size of room, pool and parking. Beds made but linen not changed until asked. Floors not cleaned swept or mopped. Parking area very small difficult at times to maneuver around. Noticed pool filter not working and usually ran out of towels. Not much room around pool area for sun bathing or walking.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. We take all of our reviews very seriously, and as you can see by our others on the site this review is very unusual for us. I will make sure that we address these issues about your room with housekeeping. Also, if you ever need any assistance with parking, we do have a 24-hour attendant on-site. We also have pool towels in the office if there are none on the deck. I hope we see you again soon!

"We only stay at this hotel in St Augustine"

4
06/06/2017

It is a great hotel with a very friendly staff. Close to everything in the downtown area. Make sure that you stop by the Trade Winds and check out the band Those Guys when they are playing and tell them Tom and BG sent you.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. I am so glad that our staff was able to go above-and-beyond with you. We strive to exceed guest expectations. I will head over to Trade Winds and check out the band as soon as I can. Thank you for the recommendation!

"Comfortable stay"

3
06/06/2017

This Best Western is very conveniently located in the heart of St. Augustine's historic district. It is an older property so it doesn't offer a lot of frills and the rooms are small, but generally clean and well maintained. Easy access to all attractions, shopping, and food. Nice view of the bay. Can be a little noisy at night, with a bar immediately behind, but not too disturbing. Staff was very courteous and helpful. Good value overall.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. We really are in the heart of downtown, and I'm glad you were able to take advantage of our coveted location. We strive to go above-and-beyond with our guests, and we want to make sure your stay is everything you hope for and more. I hope that you come back and see us again soon; we have a lot more to offer!

"Don't stay if you want to sleep..."

2
27/05/2017

I'm currently here - it's almost 1am and the bar/club next door is so loud that none of our family is able to sleep. I went down to the lobby to see if they can move us, but unfortunately they are full. They have promised to move us to a quieter room in the morning....let's see. It's honestly probably the worst hotel room I have ever stayed in when it comes to noise. It's absolutely horrific. On the plus side, it's very pet friendly which is great, though since even our dog can't sleep it's not as great as we had hoped! Location is good and the room is ok. But the NOISE. If you like sleep -- avoid.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your response. We are in the heart of downtown, and we have no control unfortunately over the bars in the area. I hope that once you move rooms your stay does improve. We have sister hotels that are further outside of the city, and if you'd like we can help you make accommodations at one of the quieter options for a future visit. I am sorry again that we could not be of more assistance. The noise is the price we pay for our location right in the heart of the city. I hope we see you again soon.

"With Dog"

5
26/05/2017

We loved this motel! Completely remodeled! Perfect for a dog since we were on the ground floor. The location was in the middle of everything so we pushed our senior dog around in the stroller and see the sights.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your wonderful response. We really are right in the heart of it all. I am glad you enjoyed your time in our hotel. We love cats and dogs, and we want people to bring their pets with them so that they can have a nice vacation in addition to our guests! I hope we see you again soon!

"Pros and Cons"

3
24/05/2017

This is an older hotel,but it has been maintained pretty well.The room was small with a very small bathroom,the door hit the bathtub when opened.The exterior door opens on the outside and it really didn't seem to fit very well,but it locked okay.There's no free breakfast like most BWs have and they also charge $10 a day for parking.The location is good,within walking distance of lots of shops and restaurants.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your response. Our building is the historic district of St. Augustine, and so it is a bit smaller than we are used to now. We do not have breakfast, but all of our guests receive 10% off at Mary's Harbor View Cafe right next door where they serve a hot made-to-order breakfast daily. We have an unbeatable location so we must charge a premium for parking in order to guarantee you a spot. I'm sorry that these conditions weren't stated clearly when you arrived. We do value guest opinions and I will make sure we push these terms more clearly in the future. I hope you'll give us another chance in the future.

"Best Western Bayfront"

4
22/05/2017

The Best Western Bayfront offers close proximity to the Spanish Quarter of St. Augustine and has wonderful views of the fort and waterfront. I have been staying at this Best Western randomly for business and pleasure for the past 4 years. (probably about 50 nights) I have seen the nice improvements being done to the rooms. Although some of the rooms are on the small side, they are very clean and offer large screen LED televisions. I really enjoy leaving this hotel and just walking throughout St. Augustine. All making this location desirable for business travel as well as families/couples. The staff is very friendly and accommodating.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. We strive to build the connection with guests that we've had with you for such a long time. We want you to come back and see us and build a relationship with our team so that we know just how you like your stay and we hit the mark every time. Our location truly is unbeatable for our prices. I know we will see you again soon.

"Great location"

4
22/05/2017

The only issue I had was the bathroom had mild and mildew in and around the shower. The bed was on the harder side. But the location was great and the service was excellent. The room is on the smaller size but it has everything you need.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. I am sorry that there was mildew in your shower. I have had the entire room completely assessed and treated for any type of mold just to be on the safe side. I am very happy that this didn't affect your stay too adversely, as we want each and every guest to have a great stay with us. I hope you come and see us again soon!

"Perfect spot!"

5
22/05/2017

The hotel is located within walking distance to so much, it was the perfect choice! We arrived early and were able to check in and leave the car until it was time to leave. The front desk made us feel very welcome and our hotel neighbors were friendly. Quiet sleeping and clean room. Lack of breakfast isn't a problem as there are many choices nearby. We did find an extra charge on our credit card upon returning and didn't get an emailed invoice like requested instead of a printout, but I'm sure that will be resolved if our interaction there was any indication of how professional they are.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. I'm glad that you had such a wonderful stay with us, as we work very hard to make our guests happy! We strive to exceed guest expectations. If you need any further help with your bill, please feel free to call anytime! 904-824-4482. I hope we see you again soon.

"Great couple of days"

5
13/05/2017

Great location for walking around Historical St Augustine. We parked the car at the hotel, there was a parking fee, but them didn't have to use it again during the two days we stayed there. Room were modern, clean and comfortable, a little on the cosy side but big enough for what we wanted. Walking distance to the Castillo de San Marcos and town and then rode the trolley tour bus to get around, purchased the tickets from the hotel. No restaurant how the hotel reception had coffee/tea machine available as well as these in the room. Ate at Mary's Harbor View Cafe for breakfast, which was great and also rec'd 10% by showing the room key to Best Western. Would recommend the hotel.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. We strive to deliver an excellent experience for each and every guest that stays with us. We truly do have the best location in the city, and I am so glad that you got to take advantage of that while you were here. We can't wait to see you again.

"great view and good deal"

5
10/05/2017

I was referred by a worker about this place what a good tip. I stayed in Room 201. the balcony just out my door and a great view. The hotel manager was a great help with local attractions. THANK YOU TREY, We will be back soon. Thank Arlly and Briar for tips about parking

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. We strive to make each and every guest happy during their stay. Our Bayfront Suite has perhaps the most beautiful view in the city. Very few get to experience it, but those who do agree that it is breathtaking. I will let Briar and Arynne know they are doing a great job! See you soon.

"Shower too small."

4
07/05/2017

Shower is small and shower head is meant for a larger shower so if you are under 6'5 or so you will be sprayed in the face your entire shower. They should definitely make a change. Otherwise comfy stay

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your feedback. Unfortunately, I don't think there's very much we can do about the height of our showers. But we do have some newly renovated walk-in showers that are a bit roomier. When you come back and stay with us, please let us know and we will make that happen. I hope we see you soon.

"Great - Great - Average"

3
07/05/2017

Great location, great customer service, but average accommodations at best. Located along the bay and next to the Spanish section makes for a great location; the 2nd story deck overlooking the bay is a great place to hang out for morning coffee or an evening snack. The hotel rooms themselves are really showing their age. That, combined with not providing any type of continental breakfast (they do offer a 10% discount at the restaurant next door), gives them an overall rating of average.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your feedback. I am sorry that you only had an average stay with us, as we want every guest to have an excellent experience. I hope that this doesn't deter you from staying with us again in the future. We would love to see you back soon.

"Extended Weekend Getaway"

4
06/05/2017

The reason for 4 stars it the location. This is centrally located in St Augustine and you can pretty much walk to all old town attractions. We could see the river from our room and that was a plus. The room was clean the bed was comfortable and in general it was what we expect from Best Western. This motel also offered a viewing deck facing the river. The down side was the very narrow stairs leading to the 2nd floor and the parking lot that was a bit of a zoo and cost $10 daily. The room attendant was a bit lax and we had to go the office three times to get toilet tissue, facial tissue and coffee cups.The office offered free coffee that was far superior to the little "make it yourself" packets in the rooms. In general would recommend this motel due to the excellent location.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. We truly do have the best location right in the heart of St. Augustine. I am glad that you were able to take advantage of that. We do charge $10 per day for parking because it allows us to guarantee a spot for you in our lot. If you ever need any help with parking, we have a parking attendant on-site 24/7. I hope you give us another chance very soon.

"Cozy, Perfect & PET FRIENDLY"

5
05/05/2017

This Best Western is perfect in all ways. Great upper deck patio, rooms are updated and very clean. They have someone who will help you park your vehicle if needed. Staff is nothing but perfect and will go out of there way to accommodate you. The location is right in town and walking distance to just about anywhere! VERY PET FRIENDLY!!! I highly recommend this as a must stay at hotel. The view is breathtaking.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Wow, thank you for your outstanding review. We appreciate your feedback and were extremely happy to have you. Our hotel really is the perfect location to getaway in our city. I am so glad that you took advantage of everything we have to offer. I'm sure we will see you again soon.

"Location location location"

4
04/05/2017

We booked this last minute on a bargain rate and were not disappointed. As other reviewers note the rooms are small - and dark but that's about the only negative. Staff on reception are first rate - and issue with cleaning our room was dealt with efficiently and appropriately. Disappointing that there wS no breakfast (not cheap in the town) Wifi is free and strong. The comfort of the room and it's location in town makes this a really good place to stay. Note - on arriving from the South you have to pass the hotel and then turn left up a back street to get back to the road into the car park.

"Best location in downtown St Augustine"

5
04/05/2017

Beautiful views. Walking distance to shopping, attractions and dinning. Professional, courteous staff. Rooms were comfortable and nicely decorated. Fridge and microwave provided. Outside pool and pool deck clean and well maintained.

"Love the area and location."

5
03/05/2017

This particular Best Western was almost directly across from the Old Fort and had a beautiful view of the matanzas bay and the Lions Bridge definitely would stay here again upon my return. the hotel staff is extremely accommodating the front desk staff made me feel at home the moment I walked in the door

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your kind review. I am glad that you were able to take advantage of our wonderful location in the heart of St. Augustine. We truly do have an unbeatable location for unbeatable prices. I hope you come back and see us very soon.

"early departure"

3
03/05/2017

We had to leave early due to my wife getting sick. We did not even get to stay the night and were not offered a discount or rebate or even a return visit. The location was amazing and we would have loved to experience all that this place had to offer but unfortunately we were not able to.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your feedback. Unfortunately, we aren't able to offer any discounts due to stays being cut short. But please feel free to reach out to us when you visit our lovely city again, and we can make special arrangements for your return. I hope all is well with your family.

"Amazing location, staff & room!"

5
02/05/2017

We arrived in St. Augustine knowing nothing about the town - we were SO grateful to have randomly chosen this hotel, it was perfect! It is located on the water and right at the center of the city's best culture. The location truly could not be better! All of the staff were beyond friendly and helpful with dining suggestions tailored to our style, and providing tips to help us maximize our time exploring the city. We didn't spend much time in our room, but it was lovely!! Spacious, stylish, clean, comfy, and had all amenities you could possibly need. We would/will definitely stay here again!

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. We strive to make sure that our guests have a wonderful time while staying with us in our lovely city. I am so thrilled that you were able to take advantage of your time in St. Augustine.

"Great location with even better staff "

5
27/04/2017

I started this review as 4 stars because the rooms really are outdated but it is the oldest city in the country so I suppose it goes with the theme. It is one of my best experiences traveling. We checked in and we were thrilled with the location. The room we were assigned was off to the side with no direct view of the bay so we were bummed about that. I decided it doesn't hurt to ask so even though we had checked in I went to the front desk and explained it was my daughters birthday and asked if we could possibly be moved. To my surprise born staff members jumped in and kept looking until they were able to move us. They really went above and beyond. The location is perfect. We parked our car when we arrive and walked everywhere. It's literally directly across the street from the old fort and right in the amazing walking district. They have this coffee bar in the lobby that I cannot say enough about. It was PHENOMENAL! I just kept going back and probably had 10 cups over the 2 days I was there. If you're going to St. Augustine and don't require a 5 star room this is the place to stay. We've stayed in 5 different hotels down there and I haven't reviewed any of the others because they just weren't noteworthy. Between the staff, the coffee bar, and the location this place cannot be beat. When we checked out on Sunday I asked if I could leave my car for a few hours fully expecting an apologetic no but again they were more than happy to accommodate. Thank you for a wonderful stay!

"Extremely Pleasant Experience"

5
26/04/2017

Goodness where do I start? I called the last minute after deciding to surprise my wife for a night in St. Augustine, thinking since it was such sort notice they were going to give me a hassle... not one bit they told me they have a room available right away. upon arriving we were greeted with a smile and a "anything we can do to make your stay pleasant" attitude. they treated me like a VIP guest! after eating and sight seeing all the recommendations the staff gave us we had a fun filled/just what we needed night. we woke up a little later than usual so realizing I was going to miss check out time I called down to the lobby and the lovely hotel employee automatically heard the concern in my voice, replied with not a problem we moved it back to noon. Every question I had they had a answer or solution. The rooms were extremely clean. and the hotel grounds are kept up so nicely; at one point I almost felt as if I was at a resort! I can not thank To top it all off, the GENERAL manager called me and made sure my stay was going alright! I want to thank the Best Western Bayfront staff so much for making my night with my wife unforgettable! we will be back very soon to enjoy another night! thank you thank you!

"Great location and comfy bed!"

5
24/04/2017

My fiance and I stayed the weekend here and absolutely loved it. We wanted to stay another night if we could! We could walk right to shopping, bars, dining, and attractions like the Castillo San Marcos. The hotel itself is also a Trolley Stop for Old Town Trolley Tours which we got so we could hop on and off and see the city. We parked the car with ease and left it all weekend in the hotel parking lot until it was time to go. We enjoyed breakfast our last day at the small hotel diner which was cozy and local and delicious. Would absolutely recommend. The rooms were smaller than normal, but clean and comfortable and we really didn't spend much time in there anyway since there is so much to see and do. Water pressure was good and the microfridge was awesome!

"Reservations don't matter"

2
23/04/2017

I made reservations for a 1st floor room. We didn't want to lug our luggage to the 2nd floor. If we couldn't get a room on the 1st floor we would have stayed somewhere else. We got there at check in time. There was a man checking in. When it was our turn we were told the man in front of us got the last 1st floor room. He was a walk in and we had a reservation. The clerk could not understand why I was upset. Frankly she didn't care. We had help carrying our luggage. The room was sort of clean. The floor wasn't. The bed was very comfortable. The location great. But I would never stay again. What good is a reservation if it isn't honored. Employees weren't friendly. Never again!!

"Terrible Place to stay"

2
21/04/2017

We made the mistake of staying here for 4 nights instead of one of the other Best Westerns in town because of its location. We made reservations 6 months ago and nothing mentioned a fee for parking. It is $10 per day to park I a very tight lot. The bed was exceptionally hard. The A/C was very loud although not loud enough to drown out outside notices. Housekeeping was abysmal. I certainly will not stay here again.

TreDaniels, General Manager at Best Western Bayfront, responded to this review
Thank you for your review. I am sorry that you had such a rough time at our hotel. Since our renovations, it is unusual to hear such feedback from our guests. We do advertise our parking fee across all platforms, including TripAdvisor, so I am sorry that it took you by surprise. We do have to charge for parking at a premium in order to guarantee every guest a spot in our lot. Our parking is only $10, which is the lowest in the entire city. I hope you consider coming back and seeing us. We will do our best to make it right.

"Hmmm Breakfast?"

5
19/04/2017

I had a good night in this Hotel, but lacks of a place to have some breakfast. Very close to the San Marcos fort and other good places walking distance. Room was great, pool was small but good enough for a good swim.

"Tiny but PERFECT!!!"

5
18/04/2017

Wow!!! Had read reviews previously that were not completely favourable......but, I have to tell you.....this was an amazing little hotel. On check in we were offered first or second floor.....(after hiking miles in Tennessee and driving 8.5 hrs---first floor sounded perfect). The room was CLEAN..the washroom was small, but more than efficient. The counter space around the sink was small....but there was an additional counter placed above. You have to keep in mind this is a very old hotel....that has been re-furbished. The bed was HUGE!!! Often times, I hang over the bottom edge of the bed.....I was able to lay flat, on my stomach, and not even reach the bottom. Best sleep we had had all week. Free internet is included. They do not have a breakfast as per-se.....but if you inquire at the front desk....they have "Grab and Go's". This is a danish, apple and water. There is also a hot chocolate/cappucino machine you can utilize as much as you would like. Each room is equipped with a microwave and small fridge. PROXIMITY.......you are in the heart of downtown St Augustine. It is perfect!!! You are just a short walk to all shops, restaurants and across the street from the bay and the fort. What an amazing location!!! My dtr and I would not hesitate to stay at this quaint little hotel again. Parking is additional.....$10/nt. But if you take into consideration...you are right at the hotel, city center....and all other parking can cost up to $15/day.

"St Augustine"

5
18/04/2017

Fabulous place for vacation. Absolutely love it! It's quite a Beautiful city. Like eating at Pizzaalley. Great shopping places and several things to see like the Fountain of Youth. Great beaches on of which we were able to drive on. I'm sure we only saw a small portion of the whole beautiful city.

"One of the best in town"

5
17/04/2017

very clean & very helpful ! I enjoy St. Augustine all the time this hotel is quiet and close to everything ! I will be back soon . The top floor has the best view ! Wish I could stay forever with them very laid back and helpful people

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your kind review. I am happy that you enjoyed your stay so much. We really do have the best location in the city, and I'm glad you took advantage of the view from our terrace. I hope you come back and see us very soon.

"St Augustine Trip"

5
16/04/2017

This hotel was fantastic. We were even so very lucky to get a room right next to the rooftop patio which was very convenient for sitting and relaxing after a long day walking downtown St Augustine. Thanks for a wonderful stay!

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your kind review. Our terrace truly has one of the most special views in the city, and I am glad you got to enjoy it. We try our absolute best to get guests into whichever section of the hotel they request to maximize their satisfaction with their stay. I am glad we hit the mark with you. I hope we see you again soon. Tre Daniels General Manager

"Prime location with breathtaking views"

4
13/04/2017

This quirky hotel pays for itself for proximity to the water and attractions. Park your car in their lot and don't touch it again until checkout. Literally 10 steps away from Old City. Pros: price, water views, location, clean, strong wifi, comfy beds and pillows, outstanding water pressure in shower, mini fridge and microwave, quality toiletries, deep outdoor pool, new TV and modern decor, strong AC Cons: odd parking lot that looks like the size of a backyard patio but it is well maintained, freezing pool(management should consider heating it or it is only usable in summer), no free breakfast, not handicap assessiblle, no elevator, very narrow stairway and bathrooms

"Vacation trip"

4
12/04/2017

This motel was located right on Ole Town and convenient to walk to everything downtown or buy a trolley ticket. View was fantastic looking out into the bay. Room was small, but is older, but had been updated. Only complaint was the parking fee for self park in a very crowded area.

"Consistently excellent"

5
09/04/2017

What a perfect location for the Bay and St. George St downtown area, and for a reasonable price! Now it's not 5 star hotel, but from the friendly service, excellent coffee machine in the lobby, I'm serious, great coffee and free, the to go bags in the office with water and apple and danish thing, the great AC units to the comfy beds, this place is worth the $215 or so per night. They have a parking attendant that will get you a spot, since parking is tough when a lot of people are there. It's right next to the fort. A tip, the breakfast place next to them is NOT good! Go to Athena Greek place, incredible breakfast! If you don't need a luxury hotel, this place is great! Again, the staff is awesome here every time I visit! Love the free bottles of water too! The tour trolleys pick up at the front too! They earn an excellent rating because of the price value, not the luxury.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your kind review. We strive to make each and every guest happy, and I'm so glad we exceeded your expectations during your stay. We put our guests before all else. I hope that you come back and see us again soon. Tre Daniels General Manager

"Great location, clean rooms and very friendly, helpful staff"

4
03/04/2017

The location is absolutely perfect, and the views from the communal sitting area are wonderful. While the room was on the basic side, it was clean and the bed was comfortable. They were very helpful when we checked in, and the whole experience was one I'll remember with great affection.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Steve, Thank you for your feedback. I am so happy to learn that you had such an amazing time at our hotel. Our staff treasures each and every guest that walks through our doors. They will continue to do this; so please come back and see us soon. Tre Daniels

"Place is HORRIBLE Location is not everything"

1
29/03/2017

Location Location Location is not everything. The place is awful. Where should I start? Well lets start when you first sign in. Guest have to Pay for parking. The parking is tight. The disable parking is not even up to code. Next, lets go into the room, The door will not even close all the way, There is light from the outside coming in from around 1/4 of the door. There are adjoining doors to the next room, which I always hate. The curtain would not close the whole way for privacy wife fixed that. The refrigerator would not work, We had to call them to get it going. The TV would not work, had too call them to fix it. They left the entertainment center out I had to push it back in. The channels are awful so be sure to bring your media streaming device. There is only one chair to set in at the little desk so you have to go to the bathroom to sit on the toilet to put clothes on. They had a lamp in the corner of the room with wires and cords showing. The bath room was small. A person cannot even turn around in the shower. The shower curtain did not keep all the water in so be careful getting out the floor will be soak with water. I measured the shower it is about 20 inches wide. If you have to use the toilet, hope that you are a small person, if not good luck, The bed is hard as a rock. During the night you can hear everything that goes on outside, cars pulling up, doors slamming, The walls are so thin, you can hear the people in the next room having sex Nothing like being woke up at 7:00 am in the morning with the sound of the cleaning crew pushing the carts outside the door. If you are planing on going to the swimming pool. Do not, it is small, even the deck around it is small, The room cost around $170.00 plus parking, we checked other areas there is a bed and breakfast right beside it on the corner looked into that for our next trip it looks a lot better. There are a couple of other Best Westerns that are more modern and better for a lot cheaper.. Save your money for the tours and eating and stay in them. This place is a horrible it is still outdated

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Valued Guest, I am so sorry that you had a poor stay with us at the Best Western Bayfront. We strive to go above-and-beyond with every guest, and I'm sorry we missed the mark with you. Our building is located downtown, and we can't control some of the noise around us. But if you ever have any issues with a fellow guest please call the front desk and we can follow-up. We are here to make it right, 24/7. I hope you give us another chance someday. Tre Daniels

"Absolutely; Best Location In Town!!"

5
28/03/2017

Third visit to this location and this is the second review. I can't express our satisfaction with the location of this property relative to all the best amenities that St Augustine has to offer. Park your vehicle and walk to all the best spots in town. If you want to travel further out to, say, the Distillery, the tour tram stops in front. The same applies to the horse and carriages, they also board in front. Walk to George Street or the Columbia: they're one block behind the motel. Shopping on George Street, one block behind. Walk to the fort? It's across the street. Who could ask for more. It is an older property? Yes, but well maintained. We love it and will return again. We recommend it to all our friends that travel to the city. Enjoy!

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your kind review, and more importantly, thank you for being a loyal guest! We are so happy that you came back. Our goal is to connect with guests and make sure you are absolutely satisfied during your stay. I am so happy that our team was able to deliver on that promise with you. I'm sure we will see you again soon!

"Beauitful view."

4
26/11/2016

Two thumbs up! Walking distance to the fort, water views from the big balcony, really convenient. You can't go wrong with this place. Room was comfortable, parking is tight but they help you when parking and you can leave your car there and catch the trolley right outside.

"Terrific Service and Personnel"

5
24/11/2016

We stayed at the Bayfront only three weeks after hurricane Matthew and found it to be in excellent condition. Location is a big plus for this hotel. Most importantly the people who work here are excellent ambassadors for their employer. Ms. Julie Johnson the front desk day manager was exceptional. She was attentive to our needs and desires. I observed her patience with other hotel guests when they were concerned about local weather conditions which obviously she or the hotel did not control. Ms Johnson was also extremely knowledgeable. She was an excellent source of information for what to do and where to go.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Julie sure is a wonderful member of our team. She works tirelessly to ensure that her guests are 100% satisfied. Thank you so much for your wonderful feedback. I will be sure to share it with Julie!

"It's all about location"

4
23/11/2016

The hotel was older and the room small but that is expected when you visit one of the oldest cities in the US. The room was clean and comfortable. Parking was limited but a staff member came out and helped me out with finding a spot and directing me so that was very helpful. The location was great. Right in the middle of everything. Walking distance to all the downtown areas. As I mentioned the staff members were very accommodating and very helpful going out of their way to help me. Awesome staff! I would go back for a quick stay/short weekend. Anything longer and i would need a bit more room.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your response. We are glad you enjoyed your stay at our hotel. We would love to see you visit again soon! Please let us know when we can expect you back.

"Overnight stay"

5
23/11/2016

The hotel is very nice and clean. I only wish they offered a continental breakfast. But other than that I would highly recommend it. The staff was very nice. I didn't have a reservation but we were still able to get a room.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for your review. We strive to create a wonderful environment for every guest that visits our hotel. We hope we've accomplished that with you.

"Great Location and Great Staff!"

5
21/11/2016

This Best Western was recommended to us by a staff member of a B n B in town. I'm so glad we took her recommendation. It was clean, neat and the view was amazing. Tre the manager and Samantha went above and beyond. They were professional and knowledgeable of the town and helpful with internet and any other questions we may have had about the room or the town St. Augustine. We only stayed one night but by the time we left I felt as though I had two new friends in St. Augustine! You guys were great and thanks so much for making our short stay such a wonderful experience!!! Wish I had more experiences like this one.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Good morning! Thank you for your wonderful feedback about our property. We strive to go above and beyond with every guest. We hope you enjoyed your stay and hope even more that you come back and see us again. Best wishes, Tre

"Wonderful staff and great place!"

5
14/11/2016

We went for a quick weekend getaway with no reservation and they were able to accommodate us. This was awesome considering they were hosting 2 wedding parties that weekend. They gave us the bay front room. It was beautiful and clean. Great location. I parked and we never had to drive the rest of our time there. The staff there (especially Aaron) were so helpful and nice! We will definitely be back :)

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Myakkamom, Thank you for your wonderful response. Aaron is the best, and we are very happy to have him. I am glad you enjoyed the beautiful bayfront room during your time in St. Augustine. We look forward to having you back one day. Tre Daniels General Manager

"great stay"

5
14/11/2016

clean rooms and friendly staff Julia was very kind and prompt with her service in helping us find great places to eat and getting around St Augustine. The outdoor balcony was small but there were small bench seats just outside the room. The location easily accessible to old town. We will be planning another trip there!

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Cisc01234, Thank you for your kind words! Julia is an amazing member of our staff and I'm glad you got to experience that firsthand. We do have limited space on our balcony, but next time you visit, be sure to visit the balcony and watch the sunrise. It's usually very quiet and peaceful around that time. Plus, gorgeous view! See you soon, Tre Daniels General Manager

"Second visit"

3
03/11/2016

This was the second time we stayed at this Best Western. Love the location and convenient parking, but we found we could not enjoy the outdoor space. The pool and the out door balcony overlooking the fort and the harbor are lovely, but we were not able to enjoy either of these areas because of ever present cigarette smokers. My husband is allergic to cigarette smoke. Every time he tried to spend some time outdoors, he had to return to our room. We will not be staying there again.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Kathy, I am not a cigarette-smoker myself, and can understand your frustration about the smoke. I am sorry if this has adversely affected your stay. I hope you can give us another chance whenever you're ready to make it right. Tre Daniels General Manager

"Nice Room in a Great Location"

4
01/11/2016

This is an average hotel, for the most part, but its location elevates it a bit. It's only a few blocks away from Old Town, shops & restaurants, with a great view of the bay. There's an upper level deck where you can hang out and have a snack or a drink. The pool is kind of shoe-horned into a corner but it's good enough. Parking is extremely tight and they're now charging extra to park on site. Our second floor room was large enough and clean; a/c worked fine. The people manning the desk were courteous and helpful. Hurricane Matthew might have done some damage to the first floor rooms since much of St. Augustine was under two feet of water so I'd inquire about that if you're planning on visiting.

TreDaniels, General Manager at BEST WESTERN Bayfront, responded to this review
Travelscribe, Thank you for your feedback! Our rooms are all newly renovated and all of the work is completely finished. We did face some minor damage due to the storm but we are back at full force now! I'm glad that my staff was able to make your stay enjoyable, and we hope to see you back one day! Tre Daniels General Manager

"$40.00 a night hotel"

1
27/10/2016

Total disappointment, when I called to make my reservation I asked if the room had a bay view I was all the rooms have a bay view but not all are bay front. When we arrived and went to the room there was no bay view, we where facing the parking lot. The bathroom was tiny, you had to go in move to the side so you could close the door. When I went to complain to the manager about the view he told if I go into the parking lot I would be able to see the bay and that is a bay view. I told I can't see the bay from my room like I was told he said that was the best he could for me. When he left a very nice helpful worker took me and showed me room upstairs that had a view. The stay was one big let down. The shower water smelled like rotten eggs and when you wiped yourself off there was a brown rust residue on your skin and the room smelled like rotten eggs for an hour after your shower. I would not recommend this hotel to a dog. This hotel is worth maybe $40.00 a night, and that might be too much. Do yourself a favor and do not stay here.

"Great Place To Stay"

4
25/10/2016

Staying at the Bayfront Inn in St. Augustine is a very convenient thing to do. It's in the middle of all things 'touristy'. Even though it's at ground zero/tourist central, the room was quiet. It was clean too. No problems in that area. Aaron, the front desk clerk was very helpful and pleasant. We would certainly stay there again.

"Poor Experience as Best Western by the Bay, St. Augustine"

2
21/10/2016

Construction going on on the first floor, lots of dirt, lots of trucks, nose level during the day above acceptable, noise level at night above acceptable coming from Bar in the back playing extremely loud music. No breakfast, check-in staff very unfriendly and moody. Room was clean and housekeeping staff was pleasant - not a good value, not a good experience.

"Great Location"

5
17/10/2016

Stayed in this hotel on the first floor in August 2016. Great location, you can walk to just about every attraction. They had a small pool, but it is a decent enough size for a quick cool off. Parking was $10 a day, but worth it as parking in St. Augustine can be difficult. The front desk staff was very nice and helpful with giving information about the area.

"Super clean. Friendly Staff!"

5
16/10/2016

The rooms were really nice and clean. The staff went over and above with every request. Nico the parking attendant really knows what he's doing! He got every car in that small lot without having anyone blocked in.

"Exceptional Service"

5
09/10/2016

My friend and I arrived on Wednesday, October 5th at 10 a.m. Tyler was nice enough to let us check in and park at that time. The location was excellent, the room clean and well-appointed. After seeing the sights for a couple hours, the weather worsened and we decided it would be wise to leave ahead of Hurricane Matthew's arrival. I called Tyler and asked him if we could have a partial refund. He refunded our complete purchase price promptly and let us leave our car in the parking lot until we could connect with the rest of our party. We will definitely stay here on our next visit! Thank you for your kindness and understanding, Tyler

"Happy Place"

5
08/10/2016

I have always loved Saint Augustine. Recently started staying here to be closer to Old Town. Lovely accommodations and great view from bay facing window. What really sold me on this place though was the staff. Julia in particular bent over backwards to make sure we had everything we needed, from tickets to dinner recommendations. I highly recommend seeing Julia and staying at Best Western Bayfront.

"trip east"

3
08/10/2016

Paid for a view got a small one not happy paid more for a view would not pay extra again .Staff good and helpful ,room clean but noisy will stay in the back next time brown paper sack breakfast ,nice breakfast coupon next door Nice location close to history

"Close, clean, very helpful!"

5
03/10/2016

Close, clean newly renovated room, and check in staff was very helpful and happy. There is parking right in front of your room for an extra $10.00 That's a bargain in St Augustine where parking is hard to find and expensive. This hotel is right on the main street and next to the old town. It is located across the street from the fortress and the Old City Trolley stops right outside this hotel! the pool was refreshingly clean and nice.

"Awesome service"

5
29/09/2016

I walk into the Best Western Bayfront and was greeted with a smile and a hello. Julia was super helpful and I would definitely recommend this hotel it has a great location and resonable price. We will definitely be planning another trip soon.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Beau R, Thank you so much for sharing these kind words of our hotel and staff. We take great pride in providing superior customer service, and I love it when it's recognized by our guests. We appreciate you taking the time to write a review. Thank you for staying with us and hope to see you again. Sincerely, Tyler Storvick General Manager

"Excellent location for a great St Augustine visit"

4
24/09/2016

The Best Western Bayfront Inn is a great place to stay when taking friends and family on mini-vacations and road trips. The facility is older but the adjoining rooms we stayed in had been recently refurbished, the bathrooms remodeled and freshly painted. We overnighted when TS Hermine blew through Florida and our first night was eerily quiet - we did manage our planned Haunted Pub Crawl but by the time we reached out last stop the pub had closed in preparation for the worst of the storm. Our guide was able to get the manager to open up and let us complete the tour. The Best Western night staff were helpful in setting us up with late night pizza delivery from the only business still open, and the next day, after we decided we needed more time to continue our St Augustine tour, they were extremely helpful to book both rooms for another night without having to move rooms. Overall, a very good deal in the perfect location for a St Augustine visit.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear RunningAwayFromKids, We always have to be prepared for Tropical Storms and Hurricanes, especially during the season. We like to be very flexible with our guests as travel arrangements can change quickly with storms approaching. I'm happy to hear that we provided exceptional accommodations while you were here with us, and it sounds like the storms didn't soak up all the fun. Thank you for staying with us and taking the time to write a review. We look forward to seeing you again! Sincerely, Tyler Storvick General Manager

"Nice hotel for a nice price"

4
22/09/2016

I was very pleased with the hotel for the price. It was very conveniently located. They were closing it for renovations after I left. The only complaint I has was about the parking. During the week is fine, but on the weekend it is very hard to park. They do have a lot attendant, but I had to track him down and ask for help.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Kristy B, We have one of the best locations in town! You can park your car and walk to pretty much anything in the historic downtown area. We were able to get most of the updates and repairs completed while we were closed, so we will be even better next time you come see us! Thank you for staying with us and taking the time to write a review. Sincerely, Tyler Storvick General Manager

"excellent"

5
19/09/2016

We stayed there last year and again this year and plan on staying there again next year. Great hotel in a great location. Would tell all our friends to stay there. We had a wonderful time staying there and even enjoyed the pool.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Ernest B, Thank you for staying with us, and thank you for recommending our property to all your friends! Social media and word of mouth is huge in this industry, and we always love seeing reviews after an enjoyable stay. We look forward to seeing you next year. Give us a call when you're ready to book your next stay! 904-824-4482 Sincerely, Tyler Storvick General Manager

"Fantastic"

5
15/09/2016

This was a fantastic hotel, we chose to stay here after running from a roach motel just outside of town (see Howard Johnson review). The lady on check in was lovely and friendly, the rooms were fantastic and the overall condition and location of the hotel was A+. Even 10 dollars for a days parking was cheaper than most places in the centre of town. I would definitely recommend this hotel to anyone.

"Great Location"

4
12/09/2016

I primarily picked this hotel because of the location. It was close to many of the attractions we would be visiting. Don't be turned off by the size, it appears small but it has a lot to offer. One of my favorite spots was the patio area which was located upstairs overlooking the bay. We would have a drink before heading out to dinner, and one night we came back and had an after dinner drinking while admiring the sunset. Parking can be a little tight if people don't park wisely. Our room was small but very comfortable and very clean. It served it's purpose.

"Good location"

3
09/09/2016

The location is excellent and within walking distance of many attractions. Parking is very tight. The room was nice enough and clean, but our room was much smaller than I anticipated. The bathroom is also very small. My biggest complaint is that the window air conditioner was extremely loud. Combined with the loud music from the outside band that played nighlty at the bar located directly behind our room, it was nearly impossible to hear the television or get any sleep before midnight. The staff was friendly and courteous.

"Wonderful location"

5
31/08/2016

We have stayed in this motel quite a few times and have always been pleased with the renovated rooms and service. Easy parking too! They have a nice patio area upstairs overlooking the bay which is a great place to have a drink before or after dinner or both. Very clean.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear newhar80, Thank you for taking the time to write a review. We love hearing from our repeat guests, and knowing you have a pleasant stay each time. Building long term relationships with our guests is one of the best parts of the job. We appreciate you staying with us, and can't wait to see you again next time your travels bring you to St. Augustine. Sincerely, Tyler Storvick General Manager

"Good small hotel"

3
31/08/2016

An effort has been made to use existing buildings along the waterfront in St. Augustine. This hotel is located in an old building, but the small rooms offer the amenities of a larger hotel. It was clean and comfortable, if somewhat crowded. The location was very good.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Golferbren, We have been performing a ton of updates and renovations to our building. The building, itself, is over 60 years old, but we pride ourselves in clean rooms and exceptional service. I happy that you enjoyed your stay. Thank you for staying with us and we look forward to having you back. Sincerely, Tyler Storvick General Manager

"It's all about location and beautiful Views"

5
23/08/2016

We talked to a friend and decide to visit St. Augustine and stay at the Best Western Bay front Inn. The hotel is in a great location to the green shuttle which I recommend purchasing and look at the packages you can get along with the shuttle pass. It runs normally from 7:30 – 4:30 pm and the hotel is stop 7. The staff was awesome and we were able to check in early. Self parking is $10 which is good due to the limited parking around town. There are a lot of places around the hotel to eat and drink that are within walking distance even after the shuttle stops running. Keep an eye out for the yummy places we ate and drank at. If you're interested in a bay view is sure to book either room 101 or 201. We really enjoyed and will be back again when the weather cools down and would love to be in room 101.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear William Mark M, Our two Bayfront King Rooms are very popular! They always are booked and usually well in advance. If you know you'll be coming into the area and would like 101 or 201 please be sure to call the hotel and we will do our best to book one of the Bayfront Rooms for you. Thank you for staying with us and we hope to see you soon. Sincerely, Tyler Storvick General Manager

"Great Value, Great Location"

5
22/08/2016

Went to St. Augustine to help move a friend's kid into Flagler College. Wanted to stay within walking distance. Our room was on the first floor. The live music could be heard through the walls, and Peg Leg Peggy above us would be an issue for light sleepers, but it didn't bother us. The room was surprisingly spacious and well updated. The parking is tight, but the staff is there to help maneuver cars and there was never an issue. Overall, great location close to everything downtown. Definitely will stay again without kids so we can enjoy more of the nightlife.

"Location, Location, Location"

3
21/08/2016

Things I like about this hotel...the location it's within walking distance to everything and is a green trolley stop. If you have a green trolley ticket you'll never need your car. You can take the trolly to every major attraction and it also has a free beach shuttle. Now on to what I don't like... The beds are hard as rocks, the bathroom is really small and there is no space to change so if you are with other people it's not convenient. Also there is a bar next to the hotel that's open late and you can hear the people so if noise bothers you this is not the room for you. The shower head is really bad takes forever to rinse off under it. And the shower curtain doesn't close all the way so the small bathroom gets soaked. Hope this helps you make a decision.

"Location...location...location"

5
18/08/2016

This hotel is in the best spot in St Augustine! Once you park your car there, you don't move it....use the trolley to get around. Rooms are on the smaller side, but you only sleep and shower there! Best location!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Sherry K, There is so much to do in the historic downtown area, and it sounds like you took full advantage of that! Our parking lot can be a bit of a puzzle sometimes, but fortunately we are within walking distance to everything you might want to see. The trolley tours are great ways to get to know the history of Saint Augustine and a good way to get around town as well. Thank you for staying with us, and hope to see you again! Sincerely, Tyler Storvick General Manager

"Great Experience"

5
18/08/2016

One of the Best Experience at a Hotel...from Check In to Check Out!!! Great Service - Everyone went out of their way to meet our needs. Good Price - They offer all types of discount. Slept like a baby Room was clean Perfect Location - lot's to do & experience

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Lea P, Thank you for taking the time to write a review. We appreciate the feedback from our guests. I am happy to hear that we were able to accommodate all your needs, and that you enjoyed your stay with us. We hope to see you again soon! Sincerely, Tyler Storvick General Manager

"Pretty good!"

4
14/08/2016

Clean great location and cold a/c. Can be a little loud if you get a ground floor corner. A small price to pay for this location. Bathroom is small but clean and water is hot. Once you park your car you won't need to drive it again unless you want to go to the ocean side. It faces the bay for great sunrises and excellent jogging!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Mike A, Thank you so much for staying with us and taking the time to write a review. I'm glad that you enjoyed our hotel and beautiful city! We hope to see you again if your travels bring you back to Saint Augustine. Sincerely, Tyler Storvick General Manager

"Good middle of the road choice "

4
02/08/2016

As others have said, what marks out this hotel more than anything else is its location. The rooms are smaller than average, but the bed was comfortable and everything felt really clean. The welcome from staff was excellent, including help in parking the car in the very cramped car park. The shower was disappointing. A kind of pod affair, like you find in a budget hotel. Coffee was available in the morning, but I chose to get a proper caffeine fix from the coffee shack round the corner. There's only so much brewed watery hotel coffee a man can drink.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear JCCMLondon, You're right. Our location is one of the best in town. You're in the heart of all the action! I'm sorry to hear that you did not like the layout of the bathroom and shower. We have multiple different layouts for our bathrooms and showers, so next time you visit the Best Western Bayfront we can find one more suitable to your needs. Thank you for staying with us and taking the time to write a review. Sincerely, Tyler Storvick General Manager

"In the heart of all the action"

4
01/08/2016

I came to St. Augustine on business about a month ago, but I brought my family to give them a mini vacay while I was working. We live in a small surf town and we don't have a lot here we haven't already explored so it's really fun to get out and get a taste of different culture. St. Augustine has so much to offer from museums, art galleries, to coffee shops, ghost tours, some amazing restaurants, and street musicians. The old cobblestone streets and interesting architecture are what makes this place so unique. We were really hoping to find a sweet little Bed and Breakfast to stay in but we kind of waited until the last minute and found ourselves eating dinner scrolling through google for hotels for the night. We had walked past the Best Western earlier and it came to mind after we were tired of searching. We drove over and walked into the office only to be greeted by a friendly clerk and in no time we were settled in our room. We had great room amenities (fridge,microwave, fast wifi, cable,blowdryer), super cozy beds, and our bathroom window opened out to the storefronts on the cobblestone streets. We took a late night swim and retired for the night. In the morning we grabbed coffee and explored some more before check out. This is the perfect location and a great family setting to stay when in St. Augustine. SInce that visit we have been back and upon arrival the Front Desk Clerk Aaron made us a fresh pot of coffee and gave us some great restaurant suggestions. I highly recommend this hotel, and this city!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear BiarritzBrittz, Thank you for taking to time to write such a nice review. We appreciate you choosing The Best Western Bayfront, and I'm glad you had a good time visiting our beautiful city. We look forward to having you back with us if your future travels bring you to Saint Augustine again. Sincerely, Tyler Storvick General Manager

"Better than ever"

5
27/07/2016

We love this place for the location. It helps that the rooms are clean, the beds are comfy and the staff is great. The young guy who checked us in was a great nighttime employee and was very aware of what was going on on the property. He even walked the grounds thoughout the evening which makes you feel just a bit more safe. Great little spot. You won't regret it.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Brooke H, It's awesome to hear that you had such a great stay with us! Your safety and security is our top priority when staying at the Best Western Bayfront. Routine property security walks are apart of our staff's daily tasks. We take great pride in provide superior customer service for all our guests, and I'm glad it didn't go unnoticed. Thank you for staying with us and we hope to see you again! Sincerely, Tyler Storvick General Manager

"My Vacation"

4
24/07/2016

Nice room over looking the bay.Room were clean and service staff great for asking info on surrounding areas. If I had to give a little squeak, the bath room is very small. Other than that good to go.Right in the middle of the action.Park your car and walk to everything.Bring your sneakers,lot to see.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Malcolm P, Thank you so much for staying with us and taking the time to write a review. We appreciate your business, and look forward to having you back if your future travels bring you back to our beautiful city. Sincerely, Tyler Storvick General Manager

"Great Location.. Not so great accomodations"

3
24/07/2016

I've thought on this one for two weeks. The location is really really good. You can walk to all of St. Augustine's cultural offerings. Parking is tight but once parked you won't need the car unless you want to visit the beach. The room was average at best. The bathroom was so tiny you had to straddle the toilet to shut the door. The water was really horrible. It's that Florida water that gives you the feeling you aren't washing all the soap off your body. Maybe their treatment system (most other $250+ a night places have them) was not operational when we were there but.....The staff was a bright spot in this property. Very nice and willing to help. Extra star just for them.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Smchaels, I'm sorry to hear the we were not able to meet you expectations with our accommodations. We try our best to exceed every guest's expectations with our service and high quality rooms. Our rooms and bathrooms are smaller than your average, new and modern style hotels. Thank you for staying with us. Hopefully you will give us another try, and we can put you in a different room style that has a larger bathroom. Sincerely, Tyler Storvick General Manager

"Great hotel to stay in"

5
22/07/2016

I highly recommend Best Western Bayfront. The staff is friendly, rooms are clean and roomy. Parking is a little to be desired but we were never without a parking spot. The location is perfect, you can leave your vehicle and walk all over the historic district.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Elizabeth G, Thank you for staying with us, and taking the time to write us a review. We look forwards to seeing you again the next time you visit our beautiful city. Sincerely, Tyler Storvick General Manager

"Great Service, Great location - Bay front and central to restaurants and attractions"

4
21/07/2016

Our friends and our travel agent recommended the Best Western Bayfront as a good place to stay for our first ever visit to Saint Augustine. They were spot on. The staff was very friendly and helpful The property is in a great location - bay front, diagonally across the street from the fort, across the street from the horse drawn carriages, easy walking distance (2 blocks) to Hypolita and St Georges streets and all of the restaurants and shops. We did not need to use our car the entire stay. There is a parking fee ($10 per day). There is no complimentary breakfast as with most other Best Westerns (coffee is available in the lobby) but as we are platinum members, we were given a coupon for each day that gave each of us $5 off at Mary's restaurant next door. The tour trolley stop was right in front of the hotel. The trolley tickets are $25 per person and good for 3 days; you can buy them at the front desk. The tour has 21 stops (hop on and off) and takes about 90 minutes to complete. There is a nice size pool and towels are provided. There is a very nice bay view patio where guests can sit and have their coffee in the morning or sip cocktails in the evening. We enjoyed our stay and highly recommend this hotel.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Larry K, It's great to see such detailed reviews. It sounds like you were able to do a ton of site seeing while visiting St. Augustine. We do not have a complimentary breakfast like the majority of other Best Western properties, but we do have a great restaurant connected to us. The breakfast coupons for Mary's are a way of saying thank you for being such a loyal Best Western Rewards Member. Thank you so much for choosing us, and we look forward to seeing you again. Sincerely, Tyler Storvick General Manager

"July in St Augustine"

4
15/07/2016

Stayed for 3 nights, bathroom is tiny but location can't be beat. Didn't use the car, can walk or take the trolley everywhere. Room was clean, the air conditioner worked well. The staff is especially friendly and helpful.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear smcfry12, I appreciate you taking the time to write a review. Our location is one of the best in the historic downtown area. It's great that the trolley stops right in front of the hotel and everything is within walking distance. Thank you for staying with us, and we can't wait to see you again! Sincerely, Tyler Storvick General Manager

"Great Spot to Enjoy Historic St. Augustine"

4
14/07/2016

Our first time to stay at BW Bayfront and Julia did a great job helping us book the room while traveling. Aaron was the night manager and did a wonderful job - very accommodating and actually brought a fan to our room at 11 pm. He also assisted in booking a future reservation....Nice classic Florida motel with updated rooms, good parking, very clean and a wonderful pool. We will return........

"Great location!"

4
13/07/2016

The location can't be beat. We had a handicapped room ground level. It had been remodeled somewhat and was clean. Rooms are small. The last time we stayed there we were on the second level. That room was small too. We arrived in the afternoon and it wouldn't have been worth it to get trolley tickets for a couple of hours. My Husband talked to the gentleman in the office and he gave us a card for Hoppers. A young man came and picked us up in an oversized golf cart and took us to the Fountain of Youth and on a mini tour. We were so happy. In the evening we were able to walk across the street and go for a ride in a horse drawn carriage. Would stay there again.

"Hidden Gem"

5
08/07/2016

This place may not look like much from the outside, but the rooms are incredible, and you cannot ask for a more attentive and helpful staff. The downtown location is perfect if you're there to see the historical points of interest, or if you want some casual shopping in the exciting St. George Street marketplace. I really can't recommend this place highly enough. We came in expecting average, and were completely floored.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Brandon G, Thank you so much for this kind review! Everyone at the Best Western Bayfront takes great pride in providing great experiences for our guests. I will definitely be sharing this with my staff. Again, thank you for the review and thank you for staying with us. We look forward to having you back! Sincerely, Tyler Storvick General Manager

"Very Disappointed"

1
07/07/2016

From the time we arrived and realized that the phone and microwave were not working we requested maintenance service. We were told repeatedly that it would be fixed. However, from check in Thursday until check out Monday these problems were not addressed. Also, we requested clean towels after my little boy was sick one afternoon. 3 trips to the office and 4 hours later we still did not have clean towels. Fortunately there was 1 towel available out by the pool so I was able to get him cleaned up.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Heather R, I'm very sorry to hear that you had a bad experience with the customer service and lack of attention to the requested maintenance items. I know for a fact this isn't normal for my staff, and I'm disappointed this happened to one of our guests. I will be looking into these issues so that others don't have the same experience you had. Thank you for staying with us, and I hope you give us a second chance if your travels bring you back to St. Augustine. Sincerely, Tyler Storvick General Manager

"4th of July Fireworks View from Room"

5
07/07/2016

My wife and I spent the 4th of July in Saint Augustine, FL and enjoyed our stay. Liked the hard floors and qualify of the room but more was the location of the room. It overlooked the fireworks display at Lions Bridge. Actually this is the only hotel that is right in the center of the fireworks action. Another good feature was the noise of the air conditioner that kept down the music and bar conversation in the bar behind the hotel. Don't know if that was by design but it was a perfect noise buffer. Great location and accommodations near many restaurants and bars.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear John P, I'm happy to hear that you had a great time visiting St. Augustine for the 4th of July Holiday Weekend. The Best Western Bayfront has front row seats to the fireworks every year. It's awesome that they pull the barge, that shoots off the fireworks, right in front of the hotel! I appreciate you staying with us and we hope to see you again if your travels bring you back to our beautiful city. Sincerely, Tyler Storvick General Manager

"Best View of Fire WorksShow"

3
06/07/2016

Although this hotels' location is probably one of the best is St. Augustine it does not justify the room prices, they also charge you to park. Rooms although comfortable are very small, the bathrooms are extremely small. Over all not a bad place to stay.

"Location, Location, Location!!"

4
04/07/2016

This hotel is immediately next door to the Castillo de San Marcos and overlooks the bay. Sunrise is beautiful and we enjoyed watching the light fade over the sailboats in the harbor! We were just a few steps away from the Castillo as well as the other historic parts of St. Augustine- right in the heart of the action. The rooms are standard for an older hotel, which matched the historic vibe of this city. Very clean, great linens, huge TV. There was a microwave and refrig for convenience. Check-in was easy and the clerk was friendly and accommodating. Breakfast is on-your-own at the small restaurant next door, which was fine with us. The hotel makes maximal use of the space in the parking lot- we were able to park our truck with no problem, but there is a small daily fee (typical for this area and less expensive than had we tried to park elsewhere). We will visit again!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear EMW24, Thank you so much for staying with us and writing such a nice review! We definitely have one of the best locations in our historic city. Everything is within walking distance and easy to get to especially with parking being a premium in the downtown area. Mary's Harbor View Cafe is the restaurant connected to us and she has been with us for over 30 years with excellent food for breakfast and lunch. Again, on behalf of the Best Western Bayfront, I want to thank you for staying with us and we hope to see you soon! Sincerely, Tyler Storvick General Manager

"Great Location"

5
29/06/2016

This hotel's location in Downtown St Augustine is wonderful..close to everything and lots of sightseeing and restaurants that you can walk to. The front desk a little indifferent..we had to check in early as we had an early flight..we check in at 9..while I did not expect to check in at that time, I had hoped that they would have had housekeeping to our room as soon as the previous guests checked out (which is 11:00)..I called at one and the room was not ready..I saw the housekeeper do the room at 2:30, so we did not check in until 3.....this was their deluxe room and I thought they would give us some consideration. I did not mind that they had to do the room at 11, but knowing that we were in town, should have prompted the housekeeper to get the room done before 3..It was an extremely hot day and we are seniors, so it was difficult to kill 6 hours...next time, I will make an alternate plan and ask that they check our luggage at least....like I said the hotel has a great location. i just found the front desk not the best..also I left a wake up call which we did not receive

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear avamariaPhiladelphia, I appreciate you taking the time to review our property, and I hope you enjoyed your stay other than not being able to check in early. The front desk staff was following the proper procedures to allow the housekeeping department enough time to clean the rooms properly. Housekeepers have the hardest job at the hotel, and work really hard to provide clean and spotless rooms for all our guests. Guaranteed check in time is at 3pm, but rushing the housekeepers to complete rooms early increases the chances for mistakes. We do our best to honor everyone's special requests, and hopefully we can meet your needs if you choose to stay with us again. Sincerely, Tyler Storvick General Manager

"Very clean very pretty very dog-friendly"

5
28/06/2016

The hotel was very pretty and the style went well with the location. The person who prepared ourring left the towels in the shape of a heart on the bed with a little note I thought that was an extremely special thing to do everything was extremely clean no problems with any of the service whatsoever everything worked well also we had our small dog and no one gave us any problems with that everything was very convenient for him. I would highly recommend this hotel to anyone who is planning on going to st. Augustine especially if you have a pet!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Lisa W, Thank you for staying with us and giving us a good review. Everyone at the Best Western Bayfront loves the furbabies! I'm glad we were able to accommodate your needs along with your furbaby's needs. The towel creations are something we've recently added. One of our housekeepers is training the staff on how to make different ones. Who knows, next time you stay with us you could have an small elephant sitting on the bed! We can't wait to have you back if your future plans bring you back to our beautiful city. Sincerely, Tyler Storvick General Manager

"Old style, meticulously updated"

5
27/06/2016

We are long time local residents and decided to celebrate our anniversary with dinner and hotel in our Ancient City. Even though the BW Bayfront is absolutely perfectly located, we always passed it up because of a very old fashioned look. But SURPRISE SURPRISE, it is wonderfully updated, still reflecting a bygone era, but lacking no comfort. The retro feel is FUN. Very amiable staff, impeccable housekeeping, $10 parking (Hilton Bayfront two doors away charges $22), free served sit down breakfast in a cozy cafe overlooking the bay. Keep in mind, the structure is quite old and sits next to salt water, so in spite of obvious careful maintenance, walls may not be perfectly flat, doors stick a bit, etc. WiFi is unusually strong (we travel extensively) for a hotel. Plumbing fixtures are top quality and ultra modern, a/c at least in our room very quiet and effective. Our conclusion: BW Bayfront if more fun and interesting than the many newer, cookie cutter, everything as expected hotels, and a fun and not boring hotel is part of what makes a great vacation.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear PedroSpiller, This is such an awesome review! Thank you for taking the time to share this with everyone. This review is a great explanation of what the Best Western Bayfront has to offer, and I'm glad you chose us to celebrate your anniversary. We take great pride in making each guest's stay as memorable as yours. Again, thank you for staying with us and we look forward to seeing you in the future. Sincerely, Tyler Storvick General Manager

"Great Stay"

4
27/06/2016

Very Good... Great Location... Within walking distance to almost every attraction. The staff are very friendly and knowledgeable. This is my second time staying at this hotel and I always enjoy it and look forward to it again the next time I am in St. Augustine.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear B4855ZDjosephg, Thank you for staying with us at the Best Western Bayfront Inn. I'm happy to hear that you enjoyed your stay! I appreciate you taking the time to write a review for everyone to see. We look forward to having you back when your travels bring you to St. Augustine again. Sincerely, Tyler Storvick General Manager

"Great St. Augustine Trip"

5
24/06/2016

We enjoyed our time in St. Augustine and the Best Western was the perfect location for our trip. The hotel was very nice and clean, the bedding was ideal for a perfect night sleep. The staff were professional, friendly, helpful at all times and answered all of our questions. We recommend this hotel to anyone!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Lana B, I'm so happy to hear that you enjoyed your stay with us while visiting St. Augustine! We definitely have one of the best locations in the Historic Downtown. My team takes great pride in going above and beyond to meet our guest's needs. Thank you for staying with us, and hope to see you again if future travels bring you back to St. Augustine. Sincerely, Tyler Storvick General Manager

"Clean but very tiny"

3
24/06/2016

There are roads on all sides of motel which makes it noisy and the room is very small and bath is tiny. Location is great, staff was excellent, clean but there was no phones and when I asked they said they were upgrading =phones???? I just don't like such small rooms and bath, plus there is a outside bar on street behind them which plays music until late.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Carol B, Since we are in the Downtown Historic District of St. Augustine, there is a ton going on during the day and into the night with all the restaurants and bars around the property. The guest rooms are definitely smaller than a newer, more modern hotel. Our building is over 60 years old, and it's difficult to make changes to the structure even with the updates we are doing to the property. We are upgrading our phones and phone system throughout the entire property, but there still should have been one of the older model phones in your room. I'm sorry if this caused any inconvenience during your stay. I'm going to make sure maintenance puts an older model phone in the room until we receive our new phones. Thank you for staying with us, and hope to see you again. Sincerely, Tyler Storvick General Manager

"Excellent Location, Beautiful Views of the Bay"

4
23/06/2016

We loved the location, the property was well laid out and well maintained. We had numerous mix ups with the Front Desk before during and after our stay, but the one thing that shocked me was the lack of House Keeping !! Two out of our 3 mornings there, we came back to our room and it had not been made up and we had to call the front desk to get towels. I have never experienced this before. My Daughters room was the same.. no beds made first morning..called front desk for towels. Their second morning the beds were made but they had NO towels, and all of the used ones were gone so no re use was possible. Again calling the front desk for towels. Very curious service. Other than that we were pleased with the Hotel. The Pool area was nice as well

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Fiona2348, I appreciate you bringing this to my attention. I know how frustrating it can be to not come back to a fully serviced room. I'm very sorry this happened during your stay with us. I will be following up with the housekeeping department so this doesn't happen in the future. Thank you for staying with us while visiting our beautiful city. Sincerely, Tyler Storvick General Manager

"Great hotel and great service"

5
23/06/2016

We stayed one night and we were very pleased. The room was very nicely renovated although a little on the small side but we knew that from their website. The room was very nicely done very clean and comfortable. The staff was so accommodating they told us about things to see gave us information on the trolleys. We went up on their balcony with a great view and nice breeze off the bay. We were totally satisfied so much so as we are planing a return visit for several days. We would highly recommend this hotel.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear rootergolf, It's great to hear that you are already planning a returning visit! I'm glad you enjoyed your stay with us. Everyone here at the Best Western Bayfront Inn are dedicated to providing superior customer service for all our guests. Thank you for taking the time to share your recent experience with us, and we can't wait to have you back! Sincerely, Tyler Storvick General Manager

"nice place, nice views"

5
17/06/2016

easy check in, nice rooms, great view of the water, awesome location close to all the restaurants and shops. Harry's restaurant has out door seating that allowed dogs as long as they are well behaved.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear James H, On behalf of everyone at the Best Western Bayfront Inn, I would like to thank you for staying with us. We appreciate the review and look forward to seeing you again! Sincerely, Tyler Storvick General Manager

"Great stay!"

5
16/06/2016

Our room was very nice, clean and spacious. From our window we could see the Bay. The location was also great. On walking distance from the historic area. Free wifi worked great! The people at the front desk were very friendly and helpfull. We had a very nice diner at a Mexican Restaurant wit a seaside terras on the 2nd floor. Really great location.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear 610Joyce, Thank you for taking the time to give us a review. I'm very happy that you enjoyed your staying with us and had a great time in our beautiful city! Our location is one of the best in town. We can't wait to have you back if your travels bring you back to St. Augustine! Sincerely, Tyler Storvick General Manager

"nice hotel"

5
13/06/2016

This is a very nice hotel. We've stayed here before. Location is the best! Walking to just about everything. Value for the location was excellent as well. The staff was very helpful and took us to our room. Outdoor pool areas was very nice and so was the outside sitting area. Would stay here again.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Sheryl S, We appreciate you staying with us at the Best Western Bayfront Inn. I am delighted to hear that you enjoyed your stay! We have one of the best locations in St. Augustine, which makes it very convenient for our guests to get around without having to drive. Thank you for taking the time to give us a review, and we look forward to seeing you again! Sincerely, Tyler Storvick General Manager

"Great Location"

4
09/06/2016

Good Hotel for the money. Better Hotel for the location. Located one block off of George St in the heart of the Historic District. Right across the street from the Bay. Room was clean and welcoming. Would definitely stay again.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Richard C, I appreciate you taking the time to share your experience of your recent stay. Our hotel is located with a million dollar view of the bay! We take great pride in providing excellent service with a clean room for all our guests. The best part is turning our guests into returning guests! We can't wait to see you again. Thank you for staying with us. Sincerely, Tyler Storvick General Manager

"St. Augustine Bayfront"

5
07/06/2016

This hotel has excellent staff and amazing location! When I return to St. Augustine...I won't be staying anywhere else! The entire staff is ready and waiting for anything you need and are more than happy to do it...the location is central to everything fun in and around downtown and has great connection to all attractions including trolley system!

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Deanna N, This is awesome! These are always my favorite reviews. Hearing that my team is ready to go above and beyond to meet our guest's needs puts a smile on my face! I can't wait to share this with the team. Thank you so much for staying with us, and we look forward to having you back! Sincerely, Tyler Storvick General Manager

"Great Staff"

4
06/06/2016

Staff and Bell hop are extremely helpful at this location. The local shops make this an ideal location to leave your car behind and just walk the smaller streets to experience what the location has to offer.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Von M, Thank you for sharing those kind words about our staff members. We strive to make every guest experience a memorable one! I hope St. Augustine and the Best Western Bayfront Inn were able to do that for you. If your travels ever bring you back to the area we would love to see you staying with us! Sincerely, Tyler Storvick General Manager

"Beautiful setting"

4
05/06/2016

Very nice hotel, we arrived early and a room was made available to us. Front desk staff sorted out our trolley tickets so we could go exploring. Trolley stop right outside hotel. parking is tight but no problems as you don't need the car as all the attractions are walkable or accessible via the trolley ride.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear John558, I'm glad to hear that we were able to accommodate your early check-in, and that you enjoyed your stay. Being able to purchase your trolley tickets at the front desk makes it convenient for all our guests! It's even better that they last for three days. Basically a free ride to where you need to go. Thank you for staying with us. We appreciate your business, and can't wait to be of service again. Sincerely, Tyler Storvick General Manager

"Seems to be best located best western in town"

4
05/06/2016

Positioned looking to castle and to the rear is the colonial quarter it is ideally positioned for exploring on foot. Rooms are freshly decorated although the taste in furniture and wall colour is a little 80s. Beds are comfortable. Bathrooms are small but functional. Parking on site means you can leave it alone as soon as you arrive as the town is best explored on foot. Staff helpful and no breakfast included but Mary's cafe next door did lovely breakfast.

GM_BW_Bayfront_Inn, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Aileen J, We definitely have the best location out of all the Best Westerns in town! I'm glad to hear that we were able to accommodate your needs. Mary's Harbor View Cafe does a great job with their breakfast. Next time, ask the front desk for a breakfast voucher, which gives you some complimentary options when you eat there. Thank you for taking the time to give us a review, and hope to see you again soon! Sincerely, Tyler Storvick General Manager

"Perfect Place for kids"

5
03/06/2016

Clean pool and comfortable beds in a great location. Perfect for the kids with the fort across the way and the trolley stop in front. Good coffee in the lobby and great little diner for breakfast next door. Meehans has the best food in town. Chef Casey does the best curry special there.

"Guest Sandra LoBue"

2
03/06/2016

Poor Quality of room for the price. Parking was horrible, jammed us in and we couldn't get car out for an evening ride. The air conditioner was behind the bathroom door so we couldn't feel the effects.

"great stay"

5
29/05/2016

very nice would highly recommend this hotel. Parking is tight but manageable. Great restaurants within walking distance Perfect location for easy walk into the city. Trolley stop right in front easy on and off.

"Very Over Priced"

3
25/05/2016

Close to downtown but very average versus rate charged. Staff not friendly at all. They charged $10.00 to self park, no choice was given for alternative parking. Lot was congested and hard to manipulate car in and out. Back wing is very noisy as there is a bar with music until late directly behind the rooms. One good thing, the music was good.

"Great location!"

4
23/05/2016

Great view of the bay front from our hotel room. We were in a room facing the bay so we could see the bay and the Bridge of Lions from our window. They also have a patio area where guests can congregate and enjoy the relaxing view. Beds were comfortable and room was clean. No continental breakfast available. Main downside to room was that the bathroom was extremely small. I don't know if they're the same size in all of the rooms but the one in the room we were in was tiny. Front desk staff were very pleasant and helpful. When we went out for the evening, a safety cone was placed in our parking spot to hold it open for us. Trolley stop is right outside so very convenient. Many restaurants and shops within walking distance. Positioned between the Bridge of Lions and the Fort.

"BEAUTIFUL BAY FRONT SETTING IN HISTORIC DOWNTOWN AREA"

4
22/05/2016

The setting of this motel is right across from the bay, and within walking distance of the historic downtown area of St. Augustine. We were in a second floor room at the center of the property, so we had one of the best views in the entire motel.....with chairs placed right outside our door where we could sit and enjoy it. The room was nicely updated with two very comfortable queen beds, dark wood furniture, a small refrigerator, and other standard amenities. The front desk staff was very friendly, helpful, and efficient. Yes, the parking lot is on the tight side, but the front desk clerk came outside and helped us park in our designated spot.....so it really was not a problem. There were a few areas where i think improvements / changes are in order. One is that the motel charges $10 per day for motel guests parking in their lot. I know that quite a few of the other area motels do this, too, but I don't think that makes it okay. I would rather pay a bit more for a room, than to have to pay for my car to stay where I do. My other comments are related to the room. The floors, which appeared to be a wood laminate, were very pretty.....but they were FILTHY dirty. Walking barefoot to the bathroom, the soles of my feet were BLACK....and, no, I am not exaggerating! They really need to be cleaned / mopped between guests, and obviously weren't. Another issue was the air conditioner, while it ran efficiently, it had a horrible musty smell coming out of it. Even spraying cologne in the vents, I could not mask the unpleasant odor.....they definitely needed cleaning / servicing. The floor in the bathtub was extremely slippery when showering, and I almost fell several times.....so I think a grab bar and maybe a non-slip mat would be a big help. Lastly, if you stay here, you might want to be aware that there is a very popular bar located right behind the center back of the property. The noise wasn't really audible in the room, but when we went in the bathroom, it sounded like we were actually in the bar. If you are sensitive to noise, you might want to request a room that is more towards the front of the property (but night right on the very busy bay front street). I am giving the motel a 4 star rating because of the setting, staff, and comfortable beds....which are always at the top of my list! I think most of the problem areas are easy fixes, and, if fixed, could get this motel a 5 star rating.

"Good value among high priced alternatives"

4
21/05/2016

Hotel prices in St. Augustine do not match the quality of the properties available. This Best Western was renovated about two years ago. The staff is excellent. Parking is cozy. No elevator and stairs are narrow. Rooms are clean and quiet. Good value for the relative cost.

"Location is great!"

4
18/05/2016

Great view, central location! Stuff to do all around. Shopping is close; room cozy (small, but quaint), parking organized. Small tv, but you don't need much. Go out and utilize your stay! I don't know what else to say. This review requires 200 characters..blah blah blah blah blah

"Nice Rooms !!!!"

4
18/05/2016

This hotel was perfect as far as location goes. Great Staff, and our room was overlooking the water. Very relaxing trip. Spent three nights there and we were really considering spending a fourth night.

"Great motel"

4
17/05/2016

One of my favourite places easy booking nice rooms 5 mins walk 10 good restaurant good parking lovely place keep coming back ..take a bus tour see the city very cheap and great fun get a day ticket get on and off as you like best way to st Augustine ??

"Wonderful Staff and Great Location"

5
15/05/2016

Staff went out of their way to make sure stay was great. Location is on the water and the trolly stops right at the hotel. Parking is very tight, but the staff manages to find a place for you to park. Rooms are very comfortable.

"Location, Location"

3
15/05/2016

This place was perfect for us. Not because it was luxurious or "resortlike" but because it was right downtown. Once there the car didn't need to move again and we were able to walk to everything we wanted to see. As for the positives - besides the location the room was clean. It's an older place so things aren't perfect from a fit & finish standpoint but the issues we noticed were minor. The bathroom was a bit on the tight side but the vanity/sink was separate from the room so two getting ready simultaneously was easier. Everything worked. Hot water, outlets, refrigerator, etc. We had limited encounters with the staff but whenever we did they always smiled and said hello. There is a covered patio near the front that accommodates about 15 people. We enjoyed sitting there in the evening reading and relaxing. The staff As for the negatives - the AC unit was along the back wall. It struggled to keep the front half of the room cool. It kept the bathroom icy but sleeping was a little tough due to it being warmer than we like. We did find a Palmetto Bug (aka roach) one time in the bathroom. It was a onetime experience and we searched for more and did not find any. Let's just hope the guy snuck came in while the bathroom window or front door was left open. Finally there was an issue with noise. There is a bar behind the place and we could hear that late into the night. When I mentioned this to the desk staff they said it gets worse as the weekend approaches. It was bad enough on a Wednesday. Can't imagine a Friday or Saturday. There is no breakfast. This is not normal for a BW. They charge $10 per night for parking. Again, not something your typical BW is known for. I would recommend this BW only because of the location. You pay significantly more and don't get parking or breakfast but you are right in the heart of town. I am a BW loyalty member so I typically always go BW. If you do more research you might find something better. If you do stay here I would suggest getting a room near the front on the north side if possible. This would minimize the noise.

"Relaxation"

5
10/05/2016

The bayfront room is the best...great view and the hotel is walking distance to everything...the bayfront room 101 does need shelving or something for towel storage...other than that everything was perfect.

"Not all that"

3
10/05/2016

Overall the hotel is good but some of the staff needs a refresher in hospitality. They missed several important wake up calls and did not seem to care when I complained. Other than that individual staff member the hotel is good.

"Unfriendly and Unclean"

2
05/05/2016

Rooms need to be cleaned better. There was mold in the bathrooms, bugs hatching from the lights and one day the bathroom was not cleaned at all by housekeeping except for leaving clean towels. Complaining did not seem to be an option as I gave up after the first day trying to change rooms because of what smelled like bug treatment . Other than one young gentleman on the evening shift and the maintenance and parking attendant the service was just awful and rude. Also, we were treated as second class guests since we had booked through Expedia which I will be sure to let them know as well.

"Family reunion"

5
04/05/2016

We had an excellent time. Loved the veranda. Great location. Our View was great. Other Family members had smaller rooms without view but used the veranda with us. It was noisy at night but expected that with so much going on. Comfortable beds, Clean rooms. Staff was very nice and very helpful. Would stay here again. Thank you.

"A fine place to start your exploration of St Augustine."

4
03/05/2016

They are on the Bayfront right in the historic district. The Trolley tours stop right in front, which is the best way to get a little history and start your tour. Good restaurants and Carriage Tours are right at the front door or right down the street. We spent 3 very interesting days and still want to go back to see more. We'll definitely start at the Best Western Bayfront.

"Great location but"

3
01/05/2016

The hotel is in a great location but parking is a bit iffy and even more annoying they charge for the privilege. The room was clean but small, we should have chosen a room with 2 queen beds, they looked bigger rooms. Bathroom was small but had everything you needed but no ventilation other than a window that you would have to have open so people in the back street could see you in the room, plus there was a bar that was extremely noisy til late into the night. We stayed because it was convenient and good location and that's what you're paying for. I noticed another reviewe mentioned the breakfast area in reception, we didn't know anything about it. Not mentioned.

"Comfortable for a short visit"

4
26/04/2016

Serounded by the Old City this hotel has what you need for a short visit. A pool, walking distance to the fort and the shops, and easy access to the trolley that will take you to other parts of the city.

"Really old girls getaway"

4
25/04/2016

Small spaces for room...non existing parking space...tiny tiny tiny pool. Having said this... It was a very good place to stay to be smack in the middle of all things olde and quaint. Clean and neat as a pin. Very small rooms... But in this section of the ancient city, expected. Everyone congregates on the top floor portico over looking the bay and bridge in the evening. Some friendlies even brought out several bottles of wonderful San Sebastion wine to share. People from all over the world staying under one roof. As close to a League of Nations cultural experience you will ever experience in Florida... Unless you're at Epcot. Don't shop too much at the Outlet mall...you'll have no where to store it! You can walk every where from here. Good romantic getaway place. Don't forget to eat at O'Steens...you won't be sorry

"Great Place to Stay"

5
25/04/2016

The newly remodeled Best Western, St. Augustine, FL is a wonderful place to stay in the historic city It is convenient to Old City shops and sites. Across the street from the beautiful Metanza Bay and historic Fort.

"Looks great on the outside - Not so clean on the inside!"

3
25/04/2016

We were very disappointed with the cleanliness of our room. We traveled with our small pet dog (who does not shed), so we were put into a pet-friendly room. After walking in and sitting down, we realized that the room's carpet, bedspreads, and soon our clothes were covered with OTHER animals' hair from previous travelers (gross!). Another 20 minutes later, we noticed that the bottoms of our feet were black with dirt - just from walking around the room! We also noticed a smear stain running down a wall, and finally put 2 + 2 together to realize that, while the place looks wonderful and clean on the outside, the rooms are not. Additionally, the bathroom had some annoying issues: a window that was chipping off pieces, and a shower curtain that would not stay closed (definitely a problem!). Pros: Great location in Saint Augustine, wedged between the Fort and the historic streets.

"Great hotel choice"

5
22/04/2016

Great place to stay, within walking distance to most attractions and shopping. Very clean and friendly staff. Also fantastic water view. Enjoyed having cocktails on the roof/balcony in the evening and meeting other guests.

"WYSIWYG and no more!"

3
21/04/2016

What You See Is What You Get. This is a decent motel, in a good location, great staff and well kept. However it has little more to offer. No pool, no restaurant, no bar. It's a real shame because it's a great location, has great staff and the rooms are just fine. But for a decent motel, in a great location at a fair price, it's a reasonable option. Try it, you'll enjoy St Augustine!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this review. It was a pleasure to have served you during your visit to historic Saint Augustine. I apologize for the lack luster experience you had during your stay. This is not typical of the experience that our guests receive. We do have a pool on the south side of our building and also a restaurant that serves breakfast and lunch. But sorry for the experience and hope to see you on your next visit.

"Great Experience!"

5
21/04/2016

Travelled with my daughter who was in a wedding in St. Augustine and we stayed at the Best Western Bay Front. It was a great location and there was so much to do within walking distance of the hotel, the pool, although small, was very nice. First room we had, a king size bed was overlooking harbor, magnificent view, on 2nd floor, but just outside the room was a sitting area where guests loved to mingle well into the night, so we ended up changing with another wedding member to the 1st floor w/2 queen beds which was better for me since I was on crutches, but the noise from the Irish outside bar was so noisy well after midnight was annoying, although it sounded like they were having a ball! Door to room wouldn't close and no safe in room, very noisy, and bathroom was just so so, and very uncomfortable temperature in room, very hard to get comfortable. There was a manager the night before we left who was very helpful, someone had moved the handicap sign so they could park and he opened up a space for us. Never did find the breakfast area until we left, but it wasn't much. You can't beat the location and it is a very old hotel and we were very satisfied (who wants to spend all your time in a hotel room anyway) especially when in St Augustine which is a fascinating place.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. It was a pleasure to have served you during your visit to historic Saint Augustine. Thank you supporting our property and for recognizing our amazing team. They are what make us special! I look forward to your return and we hope to see you soon.

"front desk"

2
20/04/2016

We arrived in St Augustine on 4/3/16 to celebrate my husbands birthday and upon arrival stopped at Bayfront to inquire about accomadations for the night. We had checked online first and had an idea of price etc. The clerk at the front desk that afternoon was not cordial or accomadating to our needs. She had a very snippy attitude actually. My husband tried to lighten her mood but because of her chilly personality and reluctance to meet our needs we left unhappy. We found the Casablanca Bed and Breakfast to be a better choice. Growing up we travelled a lot (every summer) and I have many good memories of Best Western stays but never again. They have gone downhill on customer service!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for this valuable feedback. I would also like to apologize to you for unfortunate experience that you had during your stay in historic Saint Augustine. We all take these things very seriously and have counseled both employees for not living up the reputation we have established over the years by delivering outstanding guest service. Thank you and I can promise that this will not happen again

"Great location...."

3
18/04/2016

For us the location was right in the middle of everything we wanted to do. The room was small but very clean. The bathroom was very small as well, did I mention small. It had one of those small round toilets... guys know what I'm am talking about. The shower was small as well but the shower head would not point straight down because it was a fancy square one. If the shower head were a normal one I would have given another star. We don't normally eat breakfast at the hotel and usually spend very little time in the room except to sleep so the size does not really matter to us. When we go back to St. Augustine we will stay here for sure due to the location. I will bring my own shower head. Staff and service was 5 star. Location and sleep quality was 5 star. Bathroom 1.5 stars

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. It was a pleasure to have served you during your visit to historic Saint Augustine. I am pleased to hear that you enjoyed your stay with us. Thank you for supporting our hotel. I look forward to your return and we hope to see you soon.

"Long Walk to The Old City"

3
15/04/2016

This is an average hotel. The breakfast area is tiny, so you have to time your meal if you want to try to get a seat. The king-size room was missing a night stand. The breakfast was okay. And the coffee was good at the breakfast bar, but not in the room.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this review. It was a pleasure to have served you during your visit to historic Saint Augustine. I apologize for the lack luster experience you had during your stay. This is not typical of the experience that our guests receive. Please contact me at the information below. I would like to discuss this matter with you further.

"Nice and convenient place to stay."

4
13/04/2016

This is an older hotel but they have made improvements to the rooms. The King size bed was very comfortable, room was clean and quiet. Microwave and refrigerator in room. Front desk attendant was friendly and helpful. Walking distance to all the sites, restaurants and shopping. Would stay here again.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Patty N, wow! Thank you for this amazing review. We are very happy to see your recommendations about our hotel, we will make sure if you give as a pleasure of accommodating you again, to make your next stay even better. Kind regards, Siddharth D.

"I am surprised that this is a Best Western."

2
08/04/2016

Great location, but there is a better Best Western three blocks away. The rooms are tiny. The shower is 36X36. Did like the shower head. The phone wasn't connected to anything. We had no channel guide (no notebook). Very limited TV channels. No breakfast. Very tight parking. And it isn't cheap.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this review. It was a pleasure to have served you during your visit to historic Saint Augustine. I apologize for the lack luster experience you had during your stay. This is not typical of the experience that our guests receive. Please contact me at the hotel phone number. I would like to discuss this matter with you further.

"St. Augustine charmer"

5
06/04/2016

Great staff, great location, easy access to anywhere. The parking was a bit tight, but there was really little need for your car with the various trolley services stopping right outside the hotel. The view of the bay was fantastic, and the fort was a stone's throw (did not even need a cannon) away.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. Your feedback is much appreciated as it gives us the opportunity to improve. I am pleased to hear that you enjoyed your stay with us. I look forward to the next opportunity we have to accommodate your needs should you return to our beautiful city.

"Great location, horrible layout and construction"

2
03/04/2016

This hotel is located right in the historic district of Saint Augustine. You are very close to a lot of attractions. But there are a lot of drawbacks. The hotel is a horse shoe shape, and the back part is right along the alley next to bars and shops. This would be great if the hotel wasn't built so poorly. We were in the back left corner and could hear the people at the bar across the street clear as day until about 2 am. Then in the morning we were awakened by the street sweeper and what sounded like dumpsters being emptied. In addition to not being soundproof the rooms were so humid because they were not sealed. Even with the air conditioning as low as it would go nothing would dry (towels, bathing suits, etc) The rooms had a pergo like floor, which looked like they didn't clean because if you walked on it with bare feet it turned them black. For the price I would have expected breakfast and a fitness center but it had neither. Wish I had spent the extra money and stayed at the Hilton.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this review. It was a pleasure to have served you during your visit to historic Saint Augustine. Your feedback is much appreciated! I apologize for the inconvenience that you experienced during your stay with us. I will personally speak with our team to ensure that this doesn't happen again. I hope that we have another opportunity to accommodate your needs should you return to our beautiful city.

"Personal"

5
02/04/2016

A great location to stay. Convenient to walk to most places. Overlooks the Bay. Would stay again but would request a room on the sides of the motel. Our room, 117, backed up to the bar behind it and was a little loud. Very clean. Really liked it.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. Your feedback is much appreciated as it gives us the opportunity to improve. I am pleased to hear that you enjoyed your stay with us. I look forward to the next opportunity we have to accommodate your needs should you return to our beautiful city.

"Perfect location"

4
01/04/2016

This was a perfect location for our visit. We came with a another couple to enjoy the nightlife of St. Augustine. We stayed in a king room, lower level. We were able to walk everywhere with stops back to the room for drinks. The covered upper deck was nice, it had cushioned furniture and a beautiful view of the water. The beds were very comfortable as well as the pillows. I rated it 4 stars due to the hardwood floors and a musky smell in our room. Our friends room smelled fresh and clean. Not sure if floor was cleaned, my feet were filthy. Take flip flops incase. I did not like walking barefoot on it. It was quiet and I slept well. Room darkening shades were nice. Fridge and microwave was a surprise. I felt it was a bit over priced but it was still cheaper than Casa Monica and we just wanted a clean place to sleep.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"Well priced, modern, and on prime location"

4
01/04/2016

From the moment you enter their parking lot, you're greeted by their very friendly staff. At check in things moved along in a moderate manner. When we arrived into our room, the place looked far better than expected. It was very clean, had laminate wood floors, and a modern high platform bed with a flat screen tv. One thing that many hotels neglect is to provide with usb charging stations- this hotel's got it ;)Our room was pet friendly and we were greeted with two complimentary water bottles and a bag of chips which were waiting to be opened as we started to unpack. The housekeeping staff was great and provided us with anything we needed when we needed it. The reaction time from request to arrival at our room door was within 5 minutes--not something I've seen at a hotel of this category. Janet was great and looked very happy to help us with all the requests ( extra towels, toiletries, etc) since we opted to skip the room cleaning daily because of our dog in the room. The hotel offers a great covered deck where you can bring your drinks and sit and look at the bay, very relaxing and great way to social if and unwind.

"We will be back!"

4
29/03/2016

Absolutely the perfect location. Walked everywhere. We loved it and would definitely stay again! Right on the center of just about everything and right across the street from fort. We were worried about parking...but the hotel had plenty of space available.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"Fantastic location, hotel OK.....don't take a shower!"

3
28/03/2016

This hotel is located in PRIMO St. Augustine real estate. It is smack dab in the middle of all things good within walking distance. Location, location, location!!! Rooms are very small but clean. Comfey bed. Bathroom is the issue...tiny!!! Showerheads are inappropriate for the tiny (and I mean TINY, not in a bathtub!) shower stalls. They put fancy square showerheads in an incredibly tiny stall. My 6 ft husband found it nearly impossible to shower, and at 5'4" I had difficulty getting my soap off, you can't back away from the strange showerhead or adjust it! A tiny toilet as well. That being said, we would stay here again for the fabu location...would just bring a wrench and a cheap showerhead to replace what's on there....

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"Convenience!"

4
26/03/2016

If you are looking to be in the heart of everything there is to do in Historic St. Augustine, then you could not ask for a better location for the price!! It is clean, staff is caring and although it is old, it has been updated so that it is very comfortable.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
I am happy to hear that you have enjoyed your recent stay and had the opportunity to explore the best of our beautiful city of St. Augustine. If you should come back it would be a pleasure to have you as our return guest. Kind regards, Siddharth D.

"Our stay in St Augustine FL"

5
26/03/2016

This hotel is perfectly situated in the historic district and is across the street from the water. It is also within walking distance of EVERYTHING! You never have to move your car! Shuttle service passes are available at the hotel if needed. This hotel has water views, been updated,( although the bathroom is very small and tight), is very clean and the staff was great and very helpful. We will definitely stay here again while in St Augustine without even looking anywhere else.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
I am happy to hear that you have enjoyed your recent stay and had the opportunity to explore the best of our beautiful city of St. Augustine. If you should come back it would be a pleasure to have you as our return guest. Kind regards, Siddharth D.

"Great Location"

4
25/03/2016

Could not ask for a better location. Most rooms had a view of the river (ours did not but I think we got the last room available). You could walk everywhere. Wonderful shopping, pubs, restaurants and a breakfast shop right next door. Woild definitely stay here again if in town.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
I am happy to hear that you have enjoyed your recent stay and had the opportunity to explore the best of our beautiful city of St. Augustine. If you should come back it would be a pleasure to have you as our return guest. Kind regards, Siddharth D.

"family trip"

5
24/03/2016

Stayed here many years ago when my children were small. This trip was to bring grandchildren. The hotel is totally great and within walking distance to everything. Will be back. The fort was right across the street and all of the best historical sites were a few steps away. Awesome restaurants were close enough to walk to also. Took the carriage tour which was also across the street. The view is beautiful across the bay.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for writing this beautiful five star review! I am glad to see you have enjoyed your stay in our beautiful city of St. Augustine and experienced most of it. If travels bring you this way again we hope you will give us a pleasure of accommodating you again. Kind regards, Siddharth D.

"Great location "

4
23/03/2016

Hotel was a good price and a great location. The room and bathroom was small but it was ok. Beds were a bit lumpy for my taste. The staff was nice. And everything was clean. I would stay there again. Would like an upstairs room that didn't back up to street next time though.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for writing this beautiful five star review! I am glad to see you have enjoyed your stay in our beautiful city of St. Augustine and experienced most of it. If travels bring you this way again we hope you will give us a pleasure of accommodating you again. Kind regards, Siddharth D.

"Great location"

4
22/03/2016

Considering the location of this property, we felt they provided a reasonable rate. The hotel was walking distance to just about everything, even the Old Jail if you don't mind a mile walk. The room was clean, I don't recall an elevator for 2nd floor guests. I do need to remark that our bathroom was very narrow. Our family of four was okay, but I would imagine it would be very uncomfortable for someone who is bigger. The space was so tight that two of us hit our shoulder on the towel rack while getting up from the toilet. Although the newly installed shower-heads were beautiful, there was little water pressure. Essentially it was okay, because the hot water was endless and we had time to rinse off the soap, shampoo, and conditioner. There was a very humid/mildewy smell coming from the air conditioner, but it was out of the way and we weren't in the room enough for it to really bother us.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for writing this beautiful five star review! I am glad to see you have enjoyed your stay in our beautiful city of St. Augustine and experienced most of it. If travels bring you this way again we hope you will give us a pleasure of accommodating you again. Kind regards, Siddharth D.

"St Augustine Monterey Inn"

5
20/03/2016

We enjoyed our stay at the motel. Get a room in the back - the rooms near the road are noisy. Although it is an old motel - it is very well cared for. Need to consider offering a free breakfast. I feel it is overprice for the age of the motel.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear dobson1985, wow! Thank you for this amazing five star review. We are very happy to see your recommendations about our hotel, we will make sure if you give as a pleasure of accommodating you again, to make your next stay even better. Kind regards, Siddharth D.

"Don't Stay Here"

1
17/03/2016

The view is beautiful but the hotel is not. The decor is somewhat dated, the service was good but not excellent, but the worst part was the palmetto bug that came from under our bed. It was huge. We called the front desk and she said this is Florida you may as well get used to it. We said not if you have good pest control. They need to take care of the problem. Where there is one there are more that you don't see. If others can control pests so can Best Western Bayfront. They did give us a full refund and we went somewhere else for the night.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Greenfirld2, thank you for taking the time to write this review. I am disappointed to learn of our shortcomings and the poor communication you received. I greatly appreciate all guest feedback as it affords us an opportunity to improve all aspects of our hotel and provide feedback to our team. What you experienced is certainly not consistent, please accept my apology. I do hope we can welcome you back in Best Western Bayfront in the near future. Kind regards, Siddharth D.

"Great location"

4
17/03/2016

Room was very clean and comfortable. The staff were helpful and professional. The location near the historic district and marina was great! The only negative was the $10 daily charge for guest parking. I would return here without hesitation.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Mollyshumom, wow! Thank you for this amazing five star review. We are very happy to see your recommendations about our hotel, we will make sure if you give as a pleasure of accommodating you again, to make your next stay even better. Kind regards, Siddharth D.

"Shower heads improperly installed"

3
15/03/2016

Place was renovated but we could not take a shower as the head was improperly installed and you cannot move the water spray on you only on the top of your head. They really need to address this issue or will lose repeat business. Location was good.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Steve B, Thank you for this amazing star review. We are very happy to see your recommendations about our hotel, we will make sure if you give as a pleasure of accommodating you again, to make your next stay even better. Kind regards, Siddharth D.

"Wonderful"

5
15/03/2016

Room was clean and well presented. Our maid was friendly and helpful. Great location for the historic district. Trolley stops right out front and front desk sells the 3 day pass. Very convenient. Bathroom on the double room is tiny but clean.

"Noise"

3
13/03/2016

Could not sleep way too much noise from outdoor band behind the motel that went on till 2AM then the people leaving the bar were way too loud in the alley behind the rooms.Nice rooms nice staff nice location to attractions but if you want to sleep at night forget it!

"Great Location"

5
12/03/2016

The hotel was located next to the bay and close to the old town district. We were there for three nights during the week and didn't have to move our car the entire time we were there. The trolley stops right in front of the hotel and is a convenient way to see the city. It stops and all of the tourist attractions. You can purchase the trolley tickets in the hotel lobby. Great location , nice rooms and a helpful staff. Our room was quiet for having so many motorcycles in town during our stay.

"great location"

5
09/03/2016

The BW Bayfront is right by the historic area. We could walk to many sights and restaurants. The room was very nice with the best bed we had during our trip. There were also good reading lights by the bed. We enjoyed Saint Augustine and the motel.

"Best Location"

5
07/03/2016

We were there on a busy weekend, didn't have to move our car. This property backs right up on Historic Downtown and the trolley stops right in front. Great location , nice rooms and a helpful staff. Quiet for being so close to all which was going on.

"Great Renovations!"

4
02/03/2016

Hotel has been totally renovated and greatly needed to be which makes it a great value and clean place to stay. Great location and great staff. Will stay again, but my rooms phone did not work but I had my cell hone so was no problem. Would have given 5 stars if not for that.

"pleasure trip"

5
29/02/2016

the room and bathroom weresmall the bed was very comfortable the room was extremely clean the service was excellent from parking attendant to house keeping the staff were very acommendating you could not BEAT THE LOCATION everything was in walking distance from the hotel restaurants were excellent REMEMBER LOCATION LOCATION LOCATION

"charging for parking"

3
29/02/2016

Can't beleve thay charge you to park when you are a paying customer. Thay charged $ 10.65 per day to park. Parking is a challenge in Saint Augustine but to charge your paying customers staying at the hotel is crazy.

"Best Western St Augustine Bayfront"

4
26/02/2016

Hotel is well located within walking distance to everything. The rooms are well-maintained ad comfortable bed. I would definitely return and stay at this hotel. I really enjoyed my stay here. The only issue is that the parking slots are very limited.

"St Augustine"

5
22/02/2016

This hotel is at the best location in town. Within short walking distance of most attractions and restaurants. The staff is friendly and helpful and rooms are very clean. This is a very affordable hotel and I highly recommend it to anyone visiting St. Augustine. CB

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Charles B, wow! Thank you for this amazing five star review. We are very happy to see your recommendations about our hotel, we will make sure if you give as a pleasure of accommodating you again, to make your next stay even better. Kind regards, Siddharth D.

"Nice hotel indifferent staff"

2
22/02/2016

This very ordinary hotel with bathrooms the size of a small closet is overpriced but with a patio deck that overlooks the Bay it has the best location in town. The location is the best this hotel has to offer and it makes up for undersized bathrooms and an indifferent even ornery staff

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Francis S, thank you for taking the time to write this review. I am sad to hear that your stay wasn't up to your expectations. Our property was built in the early 50's, considering that we had limited space but worked our way around it making it a historical hotel. If travels bring you our way again we hope to have you again as our guest. Kind regards, Siddharth D.

"Great location but adequate room"

3
18/02/2016

This was a perfect location for experiencing St Augustine. We were able to leave our car parked in the on-site lot and walk to everything. The price was very reasonable. Although the room was clean, the walls are paper thin and we could hear the family next door until well into the night. When the trash trucks came down the back alley at 4 am it sounded like they were in the room with us. Plus the lights in front and behind the room, are so bright you think you forgot to close the curtains. Great room as long as you don't need to sleep.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Pat G, thank you for this wonderful review. We are still in the process of improvement, things noticed during your stay will certainly be taken cared off. We hope having you again as our guest. Kind regards, Siddharth D.

"Great Location"

5
13/02/2016

This is our hotel of choice. Right in the middle of all of the places one would like to be with a great view and great people. The rooms are newly done and comfortable. A favorite hotel of ours. They are right on the water and parking is easy and convenient. The pool is tucked away from the crowds. A really nice place to stay.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Signe V, wow! Thank you for this amazing five star review. Your really made us feel as the most specially hotel in the world. I am proud to say that here at the Best Western Bayfront we will do anything and everything we can to make your stay memorable, with great staff and "we can" attitude, providing you with five star service. We hope to see you again as our valuable guest. Kind regards, Siddharth D.

"Very enjoyable experience"

4
11/02/2016

I had stayed at this hotel prior to it becoming a Best Western. I was absolutely amazed at the transition. The location along the bayfront in the heart of the city is wonderful. I would recommend this to anyone traveling to the area. My only complaint was that the room telephone didn't work and wasn't repaired during my 2-night stay. (This wasn't a true problem since we had cell phones...just couldn't reach the front desk.)

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Janet H, thank you for this amazing review. We truly appreciate a good feedback coming from you. I am glad that you have noticed the change we made to the previous state of the hotel, we did put our hart in to making it a place where our every guest can enjoy and remember for a long time. Saying that I would like to apologize for not taking care of your issue with the phone during your stay. We hope you will return soon. Kind regards, Siddharth D.

"GREAT LOCATION"

4
08/02/2016

Stayed here for two days. Hotel and room was clean. Great location, right next to the Fort and the Lions bridge. Only complaint was you can hear music from a restaurant until two am. Don't plan on sleeping until the music stops. Will definitely be staying there again next time we go back for a visit.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Jana C, thank you for this amazing review! I was delighted to hear you have enjoyed your recent stay and that you will be coming back. We do hope to have you soon. Kind regards, Siddharth D.

"High Price for 200 Sq ft"

2
08/02/2016

I paid $187/night for a room of no more than $200 sq ft and a bathroom of no more than 20 sq ft. Yes, the hotel was in a superb location and yes the staff was very friendly. This is an old hotel working with room sizes expected in the fifties.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear William M, thank you for taking the time to writ this review. I am sorry to hear your stay wasn't up to your expectations and worth the price. All doe you might not be returning to our property, we hope to change your mind so we could show you our true valuables. Kind regards, Siddharth D.

"Great place to stay"

4
06/02/2016

You are across the street from the river and within walking distance to old St. Augustine. The Old Town Trolley stops here and it is a great way to travel around town. They were doing some renovations to the property but did not effect our stay. There is a small diner (Mary's) next door with fantastic food for breakfast and lunch. Frida Taqueria restraint is a block away with great Mexican food. They have an outdoor balcony over the entrance where you can sit and enjoy the river. We stayed in room 202 which was next to the balcony.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Carl R, thank you for this amazing review! I am glad to hear that you experienced a great time in our beautiful city of St. Augustine. Here at the Best Western Bayfront we try to provide the best possible service, as every good feedback makes us move forward even more. Hope to have you again as our valuable guest. Kind regards, Siddharth D.

"Too expensive for what you received"

2
06/02/2016

Bathroom was so small you could hardly turn around. Had to get out of bathroom to dress. Floors and tiles had lots of mold. Needed painting. No breakfast. Stayed at 4 different Best Westerns on trip. This was the most expensive and the worst. All others were great. Only good thing was the location in the Historic area.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear johanat908, thank you for taking the time to write this review as every feedback makes us improve our quality. I am very disappointed to hear your stay wasn't satisfying as we strive to give out our best to every guest. Reading your review gives me the right information what we have to improve in our property even doe we already have big refurbishments coming. Please don't hesitate to contact me personally at the hotel for further discussion. Kind regards, Siddharth D.

"Won't stay here again"

2
30/01/2016

The hotel it's self was a good value, right on the water, staff was nice, free wifi, plenty of parking(parking is extra though), rooms were small, but clean, a trolley stop right on the corner but we won't ever return based on the noise. This hotel backs up against Charlotte St. with a night club/ bar right behind our room. This place began to play very loud music early in the evening with the base booming so loud we could sing along with music. It continued and didn't stop until about 2:30 am!!!!! We called the desk at 10 and asked when the music usually stops, they said about 11 or 11:30. We normally don't go to bed until 12 so we said ok. It continued like i said until 2:30. We were on vacation and had plans to get up at 7am, so not sleeping til 2:30 am really was not an optimal scenario. Keep in mind this was a Thursday night, not a weekend night. Thank Jesus we were only staying one night, i would have demanded a refund and taken my business else where if we were staying any longer. I'm not sure if this has been mentioned in other reviews prior to booking this hotel, it was a great price for the location, so i didn't bother reading too deeply into the reviews. BEWARE if you like to sleep, like most humans do, you won't get much here. Our room was ground floor right in the middle of the hotel , directly across from this bar. I don't know if having a room further down the hotel would have made a difference. I doubt it would have considering the amount of noise and it being an older building with thin walls. The base engulfed the room, you could hear it get louder when the door to the bar opened and closed, being able to sing along if i was in the mood (which I wasn't) drunks talking and laughing in the streets. We never called the front desk again, because it was so bad i know there had to be multiple complaints from other guests, and it was so late. we googled what time the bar closed and hunkered for the night praying for a power outage. The only other bad thing is the king bed was as hard as a rock. it startled me when i sat on it at first. once sleeping it was almost ok but it wasn't. We will never stay here again based strictly on this. Which is sad, it has a great view and great location for the price.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Andrea M, thank you for taking the time to write this review, we appreciate any kind of feedback as every and each one of them makes us improve our quality. Firstly let me apologize for not accommodating you in a way you deserve. Reading about your recent experience at our hotel made me really sad and disappointed as that is not the kind of service we provide every day. Understanding that your room was located right behind the bar I see why the noise was so bad, of course that is no excuse. Our mistake was not relocating you to a quieter room (based on occupancy) and giving you a great experience. If your travels ever bring you this way again please feel free to contact me personally as we could provide you with the best room possible. Kind regards, Siddharth D.

"Loud"

4
27/01/2016

Agree with most recent review. Sooo loud. Coffee/cigar place behind hotel that plays loud music all night! Small. But great location. Nice bath and body products in bathroom. If you dont want a big room and have some type of sound machine to drown out loud horrible music would rec this place. Worth the price we paid. Nothing fancy but all one really needs if they arent looking for luxury.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Melissaaaaaaaa, thank you for reviewing your recent stay at Best Western Bayfront. I am truly sorry that you have had problems with noise outside, I do hope that it didn't kept you up at night. Here at our hotel we are doing our best to keep surrounding noises in control as well as noises coming from the bar behind. Thank you for staying with us and I do hope you will be our guest on your next visit too. Kind regards, Siddharth D.

"Noisiest Hotel I Ever Stayed At Just Avoid It"

2
25/01/2016

Stayed here 4 nights for my sons wedding. First off the parking is a nightmare... Plus they charge you 10.00 a night for the privilege of parking in their tiny overcrowded lot. Let get to the noise factor. They should tell their guests construction is going on. Starts at 8am. Oh and there is an outdoor bar adjacent to the hotel that plays music til 2am and yep you hear that like it's in your room. Plus all the talking, yelling and laughing. It's people having a good time and if that doesn't bother you and you want a front row seat for it then great. But if you want to go to sleep before 2 am forget it. There is an alley directly behind the hotel that trucks make deliveries starting at 6am. So there is a 4 hour window of quiet. I'll never stay here again. Rooms ok, floor is fake wood and was filthy so I used one of their washcloths and water to wash it. Washcloth was black a third of the way through. There is just better places to stay. My son stayed at the Hilton a few doors down and it was pricier but not by much and was 100% better.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear flhbob83, thank you for taking the time to write a review on our hotel as every feedback gives us space to improve. On this occasion it is clear we did not meet your expectations and for this I sincerely apologise, especially for an occasion special as your sons wedding. Unfortunately this maintenance was essential and unavoidable. They works have now been completed and I do hope that you would consider returning to experience our beautiful city of St. Augustine. Kind regards, Siddharth D.

"Don't bring the cat!!!"

1
24/01/2016

This is a motel rather than a hotel. The room was not big enough to swing the proverbial cat. The room was the smallest I have ever stayed in and I have been to Paris! There is very little room for clothes, we had to unpack what we thought we would need for 3 days and leave the rest to crease in the cases.The bath room was equally tiny if the window was open you could see out on to the street which meant anyone passing could see in. The air con was between the 2 mirrors so hair styling was a waste of time. The wooden floor was filthy. The cleaning service was negligible, one day we were missed altogether, the receptionist could not see that this was a problem but on holiday I don't make my own bed. However the location is perfect. Right in the centre with a wonderful view of the sea.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Margaret E, thank you for taking the time to complete a review of Best Western Bayfront. I am very disappointed to learn of your experience. This is definitely not in line with our service and quality standards. I can assure you your feedback is very valuable to me. What you experienced is certainly not consistent with our service standards or what our guests in general experience when they visit us. Please accept my sincerest apologies and if I can be of further assistance please do not hesitate to contact me directly. Kind regards. Siddharth D.

"Proundly Disappointed"

1
24/01/2016

Hard to believe the good reviews on Trip Advisor! Our two rooms had a view of a wall! There was construction going on all over the place and we had not been notified of that. Parking was horrendous and the hotel should of had someone informing people not to drive into the parking lot, when half way round it was shut off! The bathroom was scruffy and cheaply done. Then we heard the upstairs shower running and it was so loud that it sounded like it was going to shower on us and it did! We had water coming through our ceiling! My Mother had a horrific migraine and now we had to move rooms! I complained to a female manager in the morning and she said that if hotels.com asked her for a refund, then the hotel would pay it. I called hotels.com when I got home and they called the female manager and she refused to give me a refund, as they had moved us out of the wet room! So the manager lied to my face. I would never go back to that hotel, you pay for what you get. I have never had a problem in a hotel before. Profoundly disappointed.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Shelley L, thank you for taking the time to write this review. I am disappointed to learn of our shortcomings and the poor communication you received. I greatly appreciate all guest feedback as it affords us an opportunity to improve all aspects of our hotel and provide feedback to our team. What you experienced is certainly not consistent, please accept my apology. I do hope we can welcome you back in Best Western Bayfront in the near future. Kind regards, Siddharth D.

"Perfect location"

3
23/01/2016

Pros: Excellent location. Just perfect location to go and do any and everything in Saint Augustine! Nice view. Walk just across the street to the bayside for a nice walk. Descent, renovated and clean rooms. Bridgette the housekeeping lady was very nice! If you just want a room to pretty much sleep in then this place is perfect. Cons: If you are going to be in room all day then go somewhere else because there were many things not working properly. AC didn't work properly. Room always damp. Desk did not do anything about the very loud, drunk group of people on the balcony outside our room at very early morning hours. Loud party on other side of property. Parking issues with extra surprise fee. Overall, we were pleased with our stay just not much sleep on the weekends due to loud hotel guests and property located next to the hotel.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Kdub74, thank you for taking the time to write this review. I am very disappointed to hear about you experiences during your stay. This kind of issues are not very common and I do apologize. Regarding the feedback on our team member Bridgette I will make sure to pass it on to her. Please feel free to contact me personally at the hotel so we could discuss your recent stay. Kind regards, Siddharth D.

"Just OK. (We expected more)"

3
23/01/2016

This is a fairly typical Best Western but has some negatives. Its great location has been ruined by making the courtyard a giant parking lot. There is a surprise fee of $10.00 to park in a space that is hard to find. We must have gotten the worst room. It was right next to the office and was therefore quite noisy (chatter). The room was OK but small. Breakfast was not included, nor was there even a breakfast room/restaurant. Definitely not my favorite in St Augustine (try the Hilton or Casa Blanca) which are almost next door. We stayed here because we collect BW Rewards, but I'll skip this place next time since there are better choices for our needs. The front desk staff were very helpfull

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear TOM V, we appreciate taking the time to write this review. I am truly disappointed that the quality of our property didn't suit your needs and left you unsatisfied. Regarding the parking fee, we do have it listed on our hotel's website as well on your reservation. Unfortunately there is a fee because of the limited parking space. Letting down our valued BW Rewards member is always a disappointing thing to hear. Please contact me personally at the hotel for any further discussion. Kind regards, Siddharth D.

"Location"

5
22/01/2016

You can't beat the location of this hotel. I will go back just because of this. It is convenient to all the important things and places to see and do in St. Augustine. A trolley stop is outside the front door.

"Great view of bay"

4
21/01/2016

I stayed here 1 night and had a great view of the bay. Great location to everythng in historic St.A. Trolley stop right in front, and tons of restaraunts and bars. Great plaxe to just walk out and walk all around town. Close to everything.

"Renovation"

4
21/01/2016

While it appeared to be renovated, it was a sloppy job of tile work in the bathroom floor. The closet door was not put on properly. That is the first thing my husband noticed! AND the hinges protrud instead of being set in between the door and the door facing. I do like the wood floors as opposed to carpet. The bed was VERY comfortable and there were plenty of pillows. I found it to be a bit pricey for a nights stay and it would be nice if you stayed more than one night if they would give a discount for that 2nd night.

"Great Location, Nice View, But Not the Greatest Ever!"

3
19/01/2016

This trip was planned months in advance with friends, primarily to see the Christmas lights. Our rate was pretty good considering the location, and we were able to walk to some very good restaurants. The hotel itself had some issues: some phones weren't working, unfinished work on the second story railings, VERY narrow stairs, no elevator that I could find, no vent fan in the bathroom (just a small window) giving the room a humid, musty smell, and $10 extra to park there per day. They do have a second level sitting area that overlooks the bay which can be pleasant if it's not too windy. The Orange Line trollies stop right in front of this hotel and that is really the best way to get around town and learn a great deal about the history of this city. You can probably stay for less farther away from downtown, but parking and traffic might make you wish you hadn't.

"no sleep"

1
19/01/2016

Loud music till midnight. Phone calls in the middle of the night. $10 surprise parking fee. Very small bathrooms. When I told the front desk about the phone calls the said "Oh Ya, guess we will have to get that fixed" REALLY. There are a lot of places to stay in St. Augustine, you can do a lot better than this one. The only thing it has going for it is location, and they are taking advantage of that.

"Very nice, great location"

4
17/01/2016

Spent the weekend in St Augustine with friends. We reserved rooms in advance which were very nice and clean. Rooms appear to have been recently updated and fit our needs perfectly. Parking is tight but they have a great system of getting everyone in and out. We were on motorcycles and they were very accommodating in getting the bikes parked near our rooms. Of course everything is in walking distance. We loved the time spent and will be back.

"Awesome Visit every year!"

5
15/01/2016

Great Hotel in the middle of everything! Super Awesome staff as well. We stay every year and are always treated great! The view is incredible! Walking distance to dozens of Resturants and attractions. Rooms are not huge but your in Florida! Why would you wanna stay in the room?? Beds sleep awesome as well.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Linsey R, thank you for writing this beautiful five star review! I am glad to see you have enjoyed your stay in our beautiful city of St. Augustine and experienced most of it. If travels bring you this way again we hope you will give us a pleasure of accommodating you again. Kind regards, Siddharth D.

"Great Location"

4
14/01/2016

We paid $116 per night (Mon-Tues nights). Ordinarily, I'd say that was too expensive for the quality of the hotel. The place is ok but what you are paying for here is the location. And, the location is fantastic. The hotel is right in the downtown old historic district and is convenient to everything. It even has a trolley stop in front of the hotel. Otherwise, the room itself is just average.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear GregoryNSmith, thank you for taking the time to write this wonderful review. We always appreciate a good feedback as every and each of them makes us improve. I am glad you have enjoyed in our beautiful city of St. Augustine. Hope to have you again as our guest. Kind regards, Siddharth D.

"Can't Beat the Location"

5
14/01/2016

We stayed here for 2 nights shortly before Christmas. We chose this hotel for the location as we wanted to be able to walk everywhere in the historical area (and not worry about finding parking as that can be a nightmare). The location was perfect and exactly what we wanted. The rooms are small but clean. The parking situation here is interesting as it's a very small area however they have it very well organized. We were happy to get parked and not move our vehicle again until we checked out. We will definitely stay here again when in the area.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear fredandethyl, thank you for this amazing five star review, it really did made my day. I am also pleased to hear that your stay was up to your expectations and that you will be staying with us again, looking forward to seeing you. Kind regards, Siddharth D.

"Location and view makes it Very Good"

4
09/01/2016

Clean and in a very nice location to walk around the historic area of St. Augustine. Also a great view of the bay. Affordable and clean makes this place a good place to stay when visiting St. Aug esp during Christmas.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear vklloyd, thank you for this wonderful review. I am happy to see you enjoyed your stay in our beautiful city, especially during the holidays when everything has to be extra special. We also hope to see you again during our summer season to explore the city in a different feel. Kind regards, Siddharth D.

"Great location and friendly staff!"

5
09/01/2016

This hotel is the located in the perfect location. The trolley stop is in front of the hotel. The rooms are clean. The staff is friendly and helpful. You are steps away from historic sites, shopping and dining .

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Wrldtravel_13, wow! Your five star review is highly appreciated. I am very happy to see your recent stay at our hotel and beautiful city of St. Augustine was satisfying. I will also make sure that your compliments on my team members will be passed on. Hope to have you again as our guest. Kind regards, Siddharth D.

"Great Location"

5
09/01/2016

Beautiful view from balcony of the river, sailboats, etc... Great location in historic district. Very helpful staff, rooms recently renovated. Near great food options, actually had all great meals in Savannah. Great bargain!!!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Steve J, thank you for writing this amazing five star review. I am happy to see that your stay at our beautiful bayfront hotel was up to your expectations and we do hope we will have the pleasure of accommodating you again. Kind regards, Siddharth D.

"great location but noisy"

4
08/01/2016

GREAT location in St. Augustine. We were traveling with our cat so we needed a pet friendly hotel. The staff was very friendly and helpful and the room was nice and clean but if you are a light sleeper, think again. Because of the location of the room the outside noise was very loud and we were on the bottom floor so when the upstairs neighbors got frisky, we felt like we were in on the action. I would recommend a top floor room if possible. Once the town shut down it was quiet and peaceful.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear S1020CAbrians, thank you for taking the time to write this great review. We are glad to hear that you are traveling with your pet and that we where here to make it possible. If travels bring you our way again we will be more than happy to have you as our return guest. Kind regards, Siddharth D.

"Better Than Expected"

3
06/01/2016

At the last minute, we decided to stop in St. Augustine for one night to see the Festival of Lights. After reading the reviews of the hotel, we were concerned, because I am very picky. The hotel is fine; it was clean and looked like it had been recently refurbished. The location is wonderful; you can walk everywhere. The A/C worked well, and it drowned out any outside noise. The reason I'm giving it 3 stars is because it is a motel, where you drive up to your room. If I could have, I would have given it 3.5 stars.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear BackTooSoon, thank you for this great review. I am glad you have been positively surprised with our property and yes, you are right, hotel is newly refurbished but we are constantly improving. Hope to have you again as our guest. Kind regards, Siddharth D.

"Great hotel, perfect location!"

5
06/01/2016

Hotel room was standard. It had everything we needed and was clean. But the best part was the location! Everything was in walking distance and there is a trolley stop right outside of the hotel. We barely used our car while we were there. We would absolutely go back to this hotel!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear happytraveler1127lw, your review really did made my day, thank you. I am more than happy to see that you have enjoyed in our hotel as well as our beautiful city of St. Augustine. Looking forward to your return. Kind regards, Siddharth D.

"Although it is convenient..."

3
05/01/2016

The hotel is old, the rooms are small and look better in the pictures online. The rooms have been "updated" but a lot of the signs of an old hotel are still there, cracks, some mold in the caulk and a slight musty smell. The shower stall is so small, even I at 5'5" felt a little claustrophobic. The bed was a little FIRM and a bit lumpy for my tastes, but my husband was okay with it. We were on the 2nd floor and the outdoor stairway was VERY narrow, and the walkway between the handrail and the hotel wall was so narrow we had to practically walk sideways to get to our door. All that said, the stay wasn't totally bad, the hotel is very convenient to restaurants and all the attractions in St. Augustine and right on the Trolley line.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear roseofsharonb, thank you for your honest review. I am very glad you enjoyed the outdoors and exploring the city. Regarding the hotel, we are constantly improving our property and hopefully you will give us another chance to show you how far we have came. Kind regards, Siddharth D.

"Better choice of the Best Westerns. "

4
04/01/2016

Located across the street from the Fort / National Monument. Slightly bigger rooms and much quieter than the Best Western Spanish Quarter Inn (just down the street). The historic area is just two minutes walk and offers 50+ restaurants and hundreds of shops. Great friendly staff, good continental breakfast and free parking.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear powellite, thank you for this great review. I am delighted to see you are giving the thumbs up for our hotel. Hoping you had a great time during your stay in our beautiful city I am inviting you to stay with us again if the travels bring you this way. Kind regards, Siddharth D.

"Great location, not great stay"

3
03/01/2016

Location is really great. Our room next to a bar it was loud at times but this wasn't too bad. Ac smelled pretty bad (do not use heater!!!), maybe filter had not been changed in a while. Our room was across a utility room on which the door was left open and it look messy. Also boxes and trash were in the hallway between the utility room and our room, i had to cue hotel staff to remove it. when the ac began to smell i went across to the utility room looking for something to spay and saw a foot long rat ??????????. There was a carpet between the beds that was nasty. Also our room phone never worked and i eneded up using my cell phone to call front desk every time. When I spend this kind of money I expect a clean room that smell like flowers and to be pampered by the staff, this was not the case. Oh btw getting inside bathroom is akward because the way the door opens and the size of the bathroom.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Roger B, I can understand why your stay wasn't satisfying. Firstly, please let me apologize for the lack of service and attention during your stay, this kind of treatment is certainly not a practice in our hotel. The condition of your room was also not acceptable and I do hope everything was resolved during your stay. If there is anything ales I can do for you, please contact me personally at the hotel. Kind regards, Siddharth D.

"View was lovely"

5
03/01/2016

I had room 201 it was during the Chrismas Holidays and St.Augustine IS the City of Lights! I had a wonderful time and cant wait to return. The staff was kind and informative. This hotel is steps away from everything all you have to do is park and walk from there.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Stormie L, thank you for this amazing five star review! The room that you have mentioned truly is a room to be proud of. I believe you had an amazing view over the decorated street and really had a great time, especially in this time of the year. We hope having you as our guests again soon. Kind regards, Siddharth D.

"Great Location"

4
02/01/2016

Great location, decent hotel. Staff was there when needed. Parking was tight, and the valet service was there to rule the worst spot to park on the planet. That is not a complaint, but a compliment. If you can get there, you can walk all of Old St Aug. without a worry.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Frank S, thank you for writing this positive review. I am happy to hear that you enjoyed your stay and was able to leave your car and walk around so you could experience our beautiful city to the fullest. Hope to have you again as our guest. Kind regards, Siddharth D.

"Huge improvement since refurb."

5
01/01/2016

What an improvement since the change in ownership !!! Bedrooms are very good - small but well decorated and very clean. Bathrooms are still very small but nothing they could do about that but again well decorated and shower is powerful. New A/C units so nice and efficient and quiet operation. Very good value for money.

"Check out this Beautiful view of the bay right here in town"

5
30/12/2015

We have stayed here 2 years in a row. It is a clean, reasonably priced hotel with breath taken views of the bay right in front of you. It doesn't get any better than this. Once you arrive you can either walk to most attractions and shopping or take the trolly which stops right out front.

"St Augustine Florida"

2
30/12/2015

The location of the hotel was great as was the area. Our major problem was parking. We paid $10.00 per night for parking (2 nights) and still had a problem finding a space. We had a space to wake up the next morning finding we we blocked in with other vehicles. I would request a refund of our parking money as it was a rip off.There was also the odor in our room and when we questioned the staff we were told no other rooms available so put up with it. No laundry on site plus no other services offered, Will not recommend this hotel to anyone of our friends.

"In the Middle of All the Action!"

4
29/12/2015

If you want to stay in the middle of all the action of historical old St Augustine, then the Best Western Bay Front is the right hotel for you. Also, moderately priced for this location directly across from the old fort and on a Red Trolley Tour Stop. You can park your car here upon arrival and not need it again until the day you leave. Within walking distance of all the top spots along the bay front and Flagler College. Rooms are small but nicely done with quality linens and plenty of free items in the bathroom. Adjoining rooms can be noisy however, as we had a crying young child next door who we could easily hear. No breakfast, but steps from the best restaurants in the downtown area. Also, walking distance to tours and perfect walking/jogging trail across the street along the bay front. Great weekend getaway for couples with hundreds of shops, bars and restaurants within 1 mile.

"Totally Digusted"

1
29/12/2015

Being super busy at work 24/7, we love to take a few days off to relax and shut off the phones and computer. We thought a few days in St. Augustine over Christmas would be a pleasant change. It's always so pretty there with the lights and quaint, small streets and shops to stroll around in. We like to stay at Best Western, and do so when we travel. They are always clean, have friendly staff and have nice rooms. This hotel was a blemish on the Best Western name. When we got to our room (we were told we had a view of the Bay - great!) our room was right on top of the street. No big deal if the windows had been current and up to date blocking out some of the sound...These windows were broken, old and nasty. The "new thing" for this hotel is to spray the AC filters with an oily, scented solution to make the room smell great (mask the mildew/sulphur according to the front desk person). I have bad asthma and allergies and this made me sick the whole weekend. I asked twice to have the filters removed and replaced with clean,, untreated filters. Never happened. I was miserable and being Christmas - there were no other rooms there or anywhere in the area. The outside of the building looked run down and again, not up to the standards that Best Western hotels that we stay in have. The bathroom was so small, that I had to stand in the shower in order to close the door to use the toilet. They did however prompt me with a piece of paper stapled to my "welcome bag" calling them "Petite Bathroom". If you are taller than 5'8 and more than 160 lbs like my husband,, you weren't fitting in here. Love the area - hated the hotel. I would never stay here nor would I recommend this to anyone else.

"Beautiful view, small room"

3
28/12/2015

The hotel is really all based on atmosphere, the room sizes are small but the view of the bay front makes up for it. If you're looking for somewhere with character it's a steal, also the staff was kind and very helpful. Call ahead though because booking a hotel anywhere is St Augustine during the holidays is a struggle

"Great Location Only"

2
28/12/2015

The hotel was in a great location fronting the sea and minutes from the historic centre. However the rooms wooden floor left your feet dirty if you walked across it bare footed and the bathroom was exceptionally compact. The room was again extremely small and the bed so high I had difficulty in getting in it. I am a 63 year old but reasonably fit. On one occasion on my three night stay the room was not serviced and I had to be firm with the receptionist to get the job done. Whilst there was no breakfast the adjacent café was great. The rooms had a poor view but the view from the front of hotel was great.

"St. Augustine Christmas Trip"

4
25/12/2015

Excellent location and environment. Many historic attractions and the city is really dressed up for Christmas. The hotel is within walking distance of everything. All the excitement, action, food, history and drinks are around the corner. There are award winning restaurants and many historic sites to visit. My wife and I loved it. This is the perfect time of the year as well as you don't have to deal with the unbearable summer heat.

"Great Location"

4
21/12/2015

Visited to see Night Light show and obtained room without first reserving. Desk person very efficient and friendly. Also received welcome goodie bag, which was a happy surprise. Room clean and bed comfortable. Some work appears to be going on around the pool. Had room near office but all was quiet.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear anetcast, thank you for this positive review. I am glad to see that you arrived during Nights of Light, I believe you have experienced the winter magic of St. Augustine. I will certainly pass on the compliments to my front desk staff. Kind regards, Siddharth D.

"seeing the lights of st. augustine"

4
20/12/2015

wonderful access to all the sights and shopping ..we walked to everything from our motel.My daughter was here from Michigan and wanted to be able to see the water from our room and she was very pleased to be in this motel.

"Adult Weekend Getaway"

3
17/12/2015

We came to town for a retirement party. We originally booked a bed and breakfast through hotels.com, but later learned that the room really wasn't available and the bed and breakfast was overbooked. So, hotels.com helped us find something else that was available and accepted pets. The town was booked solid and this was the only thing available and comparable to the price we were paying for the other room. It is nothing fancy. It's a basic hotel, however, the location is fantastic. The parking is brutal and you are only allowed one car per room. Our room was located on the bottom corner floor up against a busy street. "The Backyard" bar/restaurant was right across from our room and was extremely loud. Luckily for us we were exhausted and the noise didn't keep us awake. All in all we were satisfied with our stay and were very happy our dogs were able to join us.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear mlmiller24, thank you for this wonderful review. I am glad that you managed to solve the problems you had on the start of your trip. We were more than happy to have you as our guest as well as your pets. If the travels bring you this way one more time hopefully we will be the one to accommodate you. Kind regards Siddharth D.

"Great Location"

5
17/12/2015

Every year we go to St Augustine for the City of lights, this Hotel was great we were in walking distance from everything, had a beautiful view of the River. Which was awesome since the Christmas Boat parade was going on as also.

"Good location, bad experience."

3
11/12/2015

The location was great, clean hotel, manager not very friendly. After our first night stay we ask Debra if it was possible that we be moved to another room because behind our room there was a bar call Stogies that played loud music until 2:00 A.M. in the morning and we could not get any sleep. Debra said she would try to see if she could move us after the 11:00 A.M. check out, then Sid the manager spoke up and said sarcastically there is noise all around the complex from other businesses. He has a very bad attitude and did not need to interject in our conversation with Debra. Aaron and Debra should be commended for a job well done. If I had a employee like Sid he would be moved or demoted immediately.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear tibo1, first of all let me apologize for the bad impression I have left on you. As I can see you enjoyed your stay with us except the noisy nights, witch I hope have been resolved by moving you to a quieter part of the hotel. Regarding the good words about my team members I will pass on the compliments and reword a job well done. Here at the Best Western Bayfront my team members and myself are doing all that is in our power to make every guest's stay memorable and a good one. Considering there was a misunderstanding in the communication please contact me personally at the hotel so we could go into a further discussion and resolve any issues. Kind regards, Siddharth D., General Manager

"Good experience with great location and view."

4
08/12/2015

Nice room amenities and service was attentive. Parking was tight but available. The proximity to downtown shopping can't be beat. Christmas decorations were a minimal but nice touch. The City lights made up for with their light show.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Duncan R, thank you for taking the time to write this wonderful review. It was my pleasure accommodating you on your visit to beautiful St. Augustine and let me tell you, this period of the year is a great choice to make a visit. As I can see you enjoyed our Night's of lights. Kind regards, Siddharth D., General Manager

"Great location!"

5
07/12/2015

My hubby and I stayed here and had a great time! Nice clean hotel, nice front desk people and great location! We stayed the first night in the suite and as smokers, did not like the idea of having to go down the stairs to smoke. The view was GREAT tho! We requested a room facing the bay on the 2nd floor for the next night. Perfect! Great view and walk out your door to smoke. And you park your car ( in a tiny parking lot!) and leave it.. Walk everywhere around town! Good breakfast right next door too! Will be back!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Travelingseahags1, wow!! This five star review truly made my day. I am happy you were pleased with our service and our property and especially that we were able to accommodate you in the preferable room for the second night. Really looking forward to your next visit! Kind regards, Siddharth D., General Manager

"Good Location, Manager not so honest"

3
04/12/2015

This is a clean older hotel that has been updated. It's close to all you want to do and access in Old Town. The Trolleys stop right in front of the hotel for pick-up and drop off. You can walk to the Visitors Center easily and the fort is right across the street. Plenty of places to shop and eat are just a couple blocks behind the hotel. It is a safe area to be out at night. The rooms are pretty small, and the bathrooms are tiny at best, but it was clean and comfortable if all you want to do is sleep there. All entrances are to the outside. Not particularly scenic, but the location is great. They do not have breakfast but there is hot coffee in the lobby. There is a nice place to get a hot breakfast to the front and adjacent to the hotel. It appears to be part of the hotel but I do not think it actually is. Parking is a bit of an issue. They charge $10 per day extra to self-park your car in a big lot that is surrounded by the hotel rooms. Trip Advisor does not tell you parking is extra. You have to dig into the hotel's web site to learn this. Although we are seasoned travelers and long time Trip Advisor members, we got there and were surprised at the extra cost. Upon check-out I questioned the charge, and the desk clerk quickly brought out Sid, the manager. I explained that the charge was not displayed as part of the deal on Trip Advisor, which I booked the room through. After some discussion he said he wanted me to be happy, and he said he voided the entire bill. I said I only wanted the parking voided, but he insisted he would void the whole bill because his policy is customers must be happy. I agreed and asked for a zero balance recepit. He said that wasn't possible because the account had been voided. I knew better but accepted his word and we left for home. Two days later the hotel bill including parking showed up on my credit card. I feel Sid was not honest in dealing with me, but I also feel somewhat responsible for not insisting he give me a zero balance recepit. I think this hotel is worth staying at, but just be aware the manager may not be completely honest if you have an issue.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear STEVE E, firstly let me say thank you for writing this honest review and giving all the information and tips for all the future guest. Let me go straight to the issue you had on the check out, I certainly remember the situation. I was sad to hear that the price wasn't the same as quoted so I decided to take the whole bill out. Please contact me personally at the hotel so we could resolve the situation and do the refund one more time if there was a system failure. My sincere apologies, and we hope you will stay with us on your next visit. Kind regards, Siddharth D., General Manager

"Awesome View"

1
04/12/2015

Upon arrival we were impressed with the location, the view was amazing from the balcony. Julia at the front desk was very cheerful and helpful with directions and suggestions on places to go and do. The room was very clean and updated. Highly recommend the Best Western Bayfront

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Neal D, thank you for a beautiful review. I am always happy to see that our guest enjoy the stay. I appreciate the feedback on our team member and I will pass on the good words to her. We hope having you again as our valued guest. Kind regards, Siddharth D., General Manager

"Location location location"

4
04/12/2015

We love staying here when we travel to SA. Can't beat the closeness to everything. You can park the car and walk around the town. We also travel with our dog and its pet friendly!! The shower could have been cleaned a bit better but overall great stay.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Lisa S, thank you for this positive review. We truly are in a walking distance to everything you need to see , plus in the middle of the Nights of lights light show. So this location is never a miss. Regarding the shower curtain I do hope it was mentioned during your stay and also taken care off. Hopefully you will stay with us again with the same experience. Kind regards, Siddharth D., General Manager

"Great location but somewhat dated property"

3
02/12/2015

Stayed here for one night in November. While you can't beat the location (right on the bay in St. Augustine - steps to the water), the property could use updating. The rooms looked older and in need of some new paint, fixtures, etc. We stayed on the first floor, at the far left of the property (closest to the restaurant next door) and during the dinner hour, MAN was it loud! Walls are thin, so be prepared to hear your neighbors and street / car traffic. The window in the bathroom literally looked out into the street and we could see people walking by RIGHT OUTSIDE our window. Again, the location is great, in the heart of the action and right near the water, just be prepared for some of the drawbacks.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, thank you for the great review. We appreciate you recognizing us as an affordable and suitable hotel for all of your needs . We do set our prices reasonably so everyone can enjoy the beautiful city of St. Augustine since we are proud to say we are in one of the best locations in town. We are looking forward to your next visit. Kind regards, Siddharth D., General Manager

"We like it here."

5
01/12/2015

Rooms were nice and remodeled, however, bathrooms are small. The price was right, and we love the fact that we are right by the historical district and don't have to drive our car after arriving at the motel. They have a nice veranda where you can sit and look over at the water. The staff was friendly. We have stayed here before and will again!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"DISSAPPOINTED.......Nov. 29th."

2
30/11/2015

Booked two rooms for one night. Upon arrival, rooms were small, but well appointed, clean and comfortable. First disappointment, no venting in the bathroom and small window would not stay open. The plumbing was very, very noisy. Second disappointment, was wakening up at 11.30pm to find a cockroach wandering across the floor. I tried to call the front desk, but the phone in the room didn't work. I had to dress and go downstairs to reception. Not much the young lady on the desk could do after providing a disinfectant spray, not even bug spray. She did offer to leave a note for the manager who would discount the room. After a sleepless night, when I approached the desk person in the morning, she asked, 'don't you have bugs in the UK ?' How unprofessional and rude. When it was pointed out a discount was offered the previous night, she reluctantly refunded $10.

"Great Location to Stay When in St. Augustine"

5
30/11/2015

The Bayfront Inn Best Western Motel is a great place to stay when you are visiting the old historic city of St. Augustine. It is adjacent to the old city and you can walk right out and you are there!! The Old Fort Castillo de San Marcos is diagonally located right across the street from this well kept motel and the horse and carriage rides line up along the street that the motel sits on which is right along the Matanzas Bay where you can view the boats all our on the bay. The rooms are well kept and the staff is super friendly and can make good recommendations about restaurants and places to visit based on the number of days that you will be staying. When you arrive at the motel, you can park your car and walk to most everything and you can also buy trolley tickets right there at the motel front desk. If you are staying at least three days, buy the three day tickets. It is well worth the price. There is a trolley stop right in front of the Bayfront Inn Best Western motel. Each room has park bench style seating outside the room so that you can sit outside and enjoy the view. There are several porch-like areas on the upper floor where guests can sit together and visit. There are picnic tables in these areas for guests use too. All rooms have plenty of pillows on each bed, free wireless internet, flat panel TVs, and comfortable beds that won't leave you with a backache when you get up each morning. We stayed at the Bayfront Inn Best Western for four nights during the "Nights of Lights" and really enjoyed the convenience of being right there adjacent to the old city. We would walk and visit the sights and shops for several hours and then if we got tired we could easily walk back to our room for a short rest before starting out in another direction. The Bayfront Inn Best Western being right on the bay was also very relaxing because we could walk right our front and cross over and sit along the seawall and watch the boats as they came in. Interesting too was to watch the Bridge of Lions as it would sound its horn to signal that it would be going up to allow a tall boat to come through. We would definitely stay at the Bayfront Inn Best Western again on our next trip to one of our favorite cities in Florida. It is a wonderful clean, well managed place to stay. We appreciated the hospitality that the staff extended to us during out stay. We'll be back soon.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"Location is Everything in St. Augustine"

4
29/11/2015

This hotel is perfectly located to all the main attractions. Additionally there is a trolley stop right outside as well. Just overall convenient to this awesome city. The hotel room was clean with two queen beds and was quiet. There was an air unit in the room that was blowing very cold which made it quite annoying while at the bathroom sink and the actual tub and toilet room were so small that if you were any bigger than a 4'11" female, you might get stuck in there. I think that was my biggest complaint. Otherwise the staff were friendly, the location was great and there is even a good breakfast place next store. All right across from the beautiful water with all the sailboats.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, I am very delighted to hear that you had such an amazing experience staying with us. We take great pride in our hotel and always try to provide best service for every guest. I am also very pleased to hear that our staff fulfilled both yours and mine expectations and will be mentioning that on our next staff meeting. We are looking forward to your next arrival and hoping to have you as our regular guest. Kind regards, Siddharth D General Manager

"Just Eh."

3
24/11/2015

Location is really the only thing this hotel has going for it, it is about 2-3 blocks from kind street which is nice, and right near the fort if you plan to visit that. Pros: No carpet in the room Cons: Extremely noisy bar with loud live music in the alley about 5 steps behind hotel, if you want to go to sleep before 2am good luck. No breakfast options at all, also charge $10/day just to park your car in the parking lot. Did not think the hotel offered anything to be worth the price they charge!

"Fantastic Location-Very Nice, Clean Rooms-Great Staff"

5
18/11/2015

Outstanding staff from check-in to check-out. Fast friendly courteous service. The hotel location is ideal for walking and taking in old St. Augustine's attractions. Short walk to the old fort and St. George Street shops and restaurants. The rooms are very clean and comfortable. On the smaller size, but very comfortable. Sit on the upstairs balcony and take in the sights and sounds of old St. Augustine. Will definitely go back to this hotel.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. It was our pleasure to have served you during your visit to historic Saint Augustine. I appreciate your kind words about our team members and the professionalism they exhibit on a daily bases. I am also pleased to read that you enjoyed the stay. I look forward to accommodating your needs should you return to our beautiful city.

"Basic Place With Interesting Extras"

3
12/11/2015

The good: You wake up and a National Monument is right across the street, the 17th century fort the Spanish built to defend the city. The rooms are clean, and it's your basic Best Western, but that means it'll be less expensive than some places in St. Augustine, particularly on weekdays. Another great thing is Mary's Bay View Cafe, which I guess you could say is the motel's coffee shop. There's a neon sign in the back that says The Mary Show, and it is. The food is super for a motel coffee shop: wonderful omelets, hash browns made in-house, not some previously-frozen grease slab. Service is wonderful and it's great to see everyone interact with each other. The Not-So-Good. Make sure you get a room on the side, because the long back of the building faces a street, and on that street is a bar with very loud live music and patrons whooping it up. The place is so close you could almost swipe a drink off of one of the tables. And did I mention it's loud?

"Location. Location. Location. "

4
10/11/2015

Not the best but it's close to all u want to do in old town and the trolley stops right in front of the hotel. Rooms are small but clean and comfortable. Bathroom is tiny and tight. Wifi works well. Staff very helpful and friendly. No free breakfast but a good place w cheap eats is basically attached. U have to pay to park which seems a bit odd for Best Western but overall cost is good for the location to old town. We stayed two nights three days and didn't use our car, between the trolley and walking. If u want lots of beach time u may want to stay out on the beach. If u want to soak up the history this is the place to stay. Can't beat the location for the price.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to post this wonderful review. It was our pleasure to have served you during your visit to historic Saint Augustine. I appreciate your kind words about our team members and the professionalism they exhibit on a daily bases. I am also pleased to read that you enjoyed the stay. I look forward to accommodating your needs should you return to our beautiful city #

"Rip off prices and Noisy"

1
06/11/2015

Won't be back. Rip off pricing for weekends (Friday - Sunday), additional upcharges for holidays. They also charge $10 a day to park, and charge additional tax for that! Free WiFI that's slow as a dog. In room TV was not even HD; reception was poor/fuzzy, with no decent selection of channels. Last but not least, there's a cigar bar located behind the units. If you like loud music and yelling from people hanging around after the bar closes, then come on in! All in all, a horrible experience.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you experienced after you checked in. We are continuously making improvements to ensure the highest level of guest satisfaction, its unfortunate to hear some of those issues were not resolved accordingly.We would like for you and your family to visit us again with more of pleasant stay next time. Again we do apologize for any inconveniences you had during your visit with us. Please contact us if you have any questions or concerns. Thank you

"Best place to stay in St. Augustine"

5
05/11/2015

My family and I have been staying at this hotel when we visit St. Augustine for many, many years and we have never been disappointed. The location could not be better. Park when you get there and you are in a very short walking distance to everything. The rooms which were recently all completely renovated are amazing. The manager Sid is phenomenal, other than making you feel like you're at home upon your arrival, with his smile and welcoming and professional demeanor, he will also make sure that even the smallest issue that may rarely come up is addressed quickly and to your satisfaction. We have another trip to St. Augustine coming up and one of the main parts of our trip that we are looking forward too is our stay at the Best Western Bayfront!! As a Florida native I highly recommend you stay here too.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you so much for taking the time to post this review. I'm am happy to have served you on your trip. Thank you recognizing our wonderful amenities our hotel offers. We all look forward to seeing you soon

"Right on the Bayfront"

5
27/10/2015

Great hotel. Right on the bay front in the old quarter. Walk to restaurants and taverns. Loved walking along the fort and seawall. Crossed the street and hopped into a horse and buggy for a ride around the old town. Enjoyed visiting my hometown...

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest, thank you for this outstanding five star review. I am very pleased to see that all of our hard work pays off and that you had a great stay with us. Please feel free to contact me personally on your next visit so we could make it extra special. Kind regards, Siddharth D General Manager

"Still a great place"

4
26/10/2015

This is my second review of this location. The location is outstanding and this is a really great place. i do however have a word of warning. Our last stay we ended up in room 128 (First floor south). The 'good' is the room has the largest bathroom we have seen there. The bad is it is loud...especially around closing time at Meehan's. The bathroom window for the room overlooks the bar and the joyous Meehan customers that happen to be staying in the hotel walk right past room 128 and those near it. As a matter of fact one happy young lady was banging on a nearby door yelling 'security!' I would have been mad if it wasn't so funny. So again... I still like the hotel, but the south east side first floor rooms can be pretty loud.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest: It is great to get such positive feedback from our hotel guest. We are always happy to accommodate. I am proud to hear that the staff was very friendly and that your experience was enjoyable. It was truly a pleasure having you stay with us, and thank you for the wonderful review.

"Location, Location"

3
25/10/2015

Hotel stays packed. Parking is a fun exercise since cars are everywhere and have to be managed by a parking attendant. It is a Best Western, but there is NO Breakfast. Rooms are very small with very noisy AC window units. Weekend rates are almost double weekday rates,

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you so much for taking the time to post this wonderful review about our property. It was a pleasure to have served you during your recent trip to historic Saint Augustine. I am pleased to hear that you enjoyed your stay. Thank you for mentioning the helpful and friendly nature of our staff and for supporting our entire team. Thanks again and we hope to see you soon!

"Our own Private Abode..."

5
24/10/2015

If you can stay in the suite located just above their main office you won't regret it. Compares to any of the amazing B&B's, hotels in the Historic area. This suite faces the waterfront and the Castle to the side of the hotel as it has two windows. Since, you have to enter a private door, then go a flight of stairs to find your room door you would not be disturbed by any noise at all.Their standard rooms are great as well, but this suite was an incredible find!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest: It is great to get such positive feedback from our hotel guest. We are always happy to accommodate. I am proud to hear that the staff was very friendly and that your experience was enjoyable. It was truly a pleasure having you stay with us, and thank you for the wonderful review.

"Family mini vacation"

4
22/10/2015

We booked this hotel because of the price and location.Although they definitely need more than one person in the front office, all was good.We ended up leaving my little girl's pillow ( very important to her because it belonged to her grandfather) and Aaron in the front office was so kind and caring about our situation.I mean he really took the time to try to find this lost pillow.He did end up finding it for us!! I firmly believe it's because he truly cared.It's people like that that make you want to go back and stay again,and we will! Thank you Aaron!

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you so much for taking the time to post this wonderful review about our property. It was a pleasure to have served you during your recent trip to historic Saint Augustine. I am pleased to hear that you enjoyed your stay. Thank you for mentioning the helpful and friendly nature of our staff and for supporting our entire team. Thanks again and we hope to see you soon!

"Great location, clean hotel, good price"

5
21/10/2015

This is an excellent location -- within walking distance of everything you'd want to see and do in St. Augustine. The pool is small, but clean and fun. Parking is available. The rooms were clean, and the staff was friendly. For such a prime location, this was very reasonably priced. Would definitely stay here again if I'm back in St. Augustine.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Dear Guest: It is great to get such positive feedback from our hotel guest. We are always happy to accommodate. I am proud to hear that the staff was very friendly and that your experience was enjoyable. It was truly a pleasure having you stay with us, and thank you for the wonderful review.

"Bayfront Inn"

5
18/10/2015

This was very well priced and so nice and clean. Walking distance to almost everything with a great view. The bathroom was a little compact, but very clean and useable. We went for a wedding at the White Room and was able to walk to the wedding without breaking a sweat. Great staff, was always very nice and helpful with everything. There's also a trolly stop right in front of the Bayfront Inn, So convenient. When I go back I will stay here again!

"Great Location"

5
15/10/2015

Clean and well kept. Rooms probably smaller than normal, but very comfortable. Location is a real draw here as it is facing the bay and is on the edge of the historic district. Walking distance to the fort and Ripley's as well as all the local restaurants.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Charles I, wow!! Thank you for this five star review. I am very happy to hear you enjoyed staying with us and the overall St. Augustine trip. We do hope having you again, especially for St. Augustine's Nights of Lights fro November to January so you could enjoy the memorable event. Kind regards, Siddharth D General Manager

"Get's better every time"

4
12/10/2015

We have been visiting this Inn regularly for the past 40 years. For quite a few years it was privately owned but is now part of the Best Western chain. The best thing about this hotel is it's location. You park your car and just enjoy your stay. You can walk to the restoration area only a block away. The tram which will take you on a tour explaining the history of St Augustine will pick you up at the reception area. Restaurants are close and excellent. Your view is the Castillio Santo Domingo, the fort, directly across the street. You can see the inlet and ocean. This hotel was probably built in the 50's but has been completely renovated. The rooms are smallish but have everything you could want ie. WiFi, frig, TV etc. You don't go to St Augustine

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Penar-Group, thank you for giving us the opportunity to provide you with the accommodation for amazing 40 years! Wow! I am also grateful even with the changes that our hotel was going trough over the past years you always stayed loyal to us. Please feel free to contact me personally before your next arrival so we can make it special. Kind regards, Siddharth D General Manager

"Excellent location, Great price"

5
08/10/2015

This hotel is the best location - directly across from the Fort and walking distance to everything. The hotel looks much better than the pictures with the Spanish style decor. Our room was very nice, clean and comfortable. It had a nice second floor deck facing the water where you could view the fort and entire waterway. Even the bathroom products were like those you see in much more expensive hotels and B&Bs. We were very happy to find such great quality and location for a lot less than the other hotels and B&Bs in the area. I will definitely be recommending this hotel to others.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Rdy2Go2day, thank you for this outstanding five star review. I am very pleased to see that all of our hard work pays off and that you had a great stay with us. Please feel free to contact me personally on your next visit so we could make it extra special. Kind regards, Siddharth D General Manager

"Perfect Location"

4
07/10/2015

Because we arrived in St. Augustine earlier than anticipated, we asked if we could check-in early. There was a room ready, and we were fortunate to get it. While not the quietest room at night, the location and view of the bay made up for it. Unfortunately, there was some miscommunication and our room was not cleaned the first night. When we mentioned it at the desk, we were told that everyone had left and we could pick up our towels, etc. at the office. Be aware that there is a parking fee of $10.00 an evening. While we understand a parking fee, according to the our booking site, it was $7.00. When this was mentioned at the desk, we were told that the site does not check anything with them. I would think a business such as Best Western would be sure that all booking sites were correct. We visit St. Augustine often and have stayed at the other Best Western with no problems. The location cannot be beat, but management could tighten some things up.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Susan O,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to improve our service and handle the information better. Please feel free to contact me personally at the hotel for any further discussion. Kind regards, Siddharth D General Manager

"Worth the Location"

4
06/10/2015

We stayed in August 2015 It was affordable, clean, and a perfect location for the activities we had on our itinerary Situated between the Castillo de San Marcos and the Bridge of Lions on A1A, it's walking distance from Ripley's, St. George St. and the Historic District, Flagler College, The Lightner Museum, A1A Ale Works, and many other St. Augustine must-do's The staff was friendly and courteous. A woman even helped stage a bottle of champagne in our room while we were out as a surprise We would be more than happy to stay there again

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Thank you for this positive review. I am happy that we made your three day stay a great one. We truly are located in the center of the historical St. Augustine wich gives you the convenience of walking around and exploring the city. We are looking forward to your next stay. Kind regards, Siddharth D., General Manager

"Location location location"

3
04/10/2015

Staff were friendly, room was modernized and very comfortable but had a few maintenance issues. It is directly across from the bay and fort. The historic district with shops and restaurants was all around us. We parked the car and walked everywhere. No regrets about staying here.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
YankeeGirlHiltonHead, thank you for taking the time to give us this positive response. Having one of the best locations in St. Augustine and being constantly improved hotel really gives us an opportunity to give you the best stay possible. Kind regards, Siddharth D., General Manager

"Great place to stay - management needs some customer service skills improved"

4
03/10/2015

Location, location location! I have stayed at this hotel many times, even when it was privately owned before BW. You cannot beat the location to everything in St. Augustine.The staff is helpful and courteous but the front desk manager could use some customer service skills. The Harbor View cafe next door is excellent and convenient for breakfast since the BW does not have any.. Two blocks from St. George street where shopping and history are wonderful. Hotel faces water and a block from the Castille de San Marcos. Trolley is great transportation.

Siddharth D, General Manager at BEST WESTERN Bayfront, responded to this review
Trish E, thank you for giving us an opportunity to provide you with the accommodation over and over again when visiting our beautiful city of St. Augustine. First let me say how proud I feel when you mentioned the service and quality you get on your every stay. Regarding the bad management experience please feel free to contact me personally at the hotel so we could discuss the issue and continue to make your every stay the great one! Kind regards, Siddharth D., General Manager

"Oldest City a Must Visit"

5
29/09/2015

This hotel is located across from the fort and easily located around a lot of attractions. Very friendly staff, hotel is small but quaint which is fine because majority of time is spent touring the town.

"Expected better"

2
26/09/2015

My first impression was good in that the room looked nice and clean and the location was great with a view of the bay. However, there were bugs in the tub, the shower curtain was too short and the shower head was terrible.