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Best Western Plus Hotel Pasadena Inn & Suites, Pasadena

4.5/5  - basé sur 39 notations.
122 Richey Street, 77506, Pasadena, United States - visualizzare mappa

Vieni a rilassarti in una camera spaziosa o in una suite presso il Best Western Plus Pasadena Inn & Suites, un hotel di nuova costruzione con 72 camere situato a pochi chilometri da tutte le raffinerie di Pasadena, dal canale e dal centro di Houston, dal lungomare di Kemah e dall'aeroporto William P. Hobby (HOU). La sua posizione centrale rende il nostro hotel uno dei più comodi a Pasadena. Che tu soggiorni presso di noi per affari o per piacere, potrai usufruire di numerosi servizi gratuiti. Offriamo a tutti i nostri ospiti l'accesso wireless a Internet ad alta velocità gratuito, una colazione all'americana completa a buffet giornaliera e gratuita, una piscina all'aperto, una struttura per barbecue all'aperto, un centro fitness, aperto 24 ore su 24, 7 giorni su 7 e un minimarket che vende alimenti surgelati, bevande, farmaci e articoli personali. Vieni a trovarci il mercoledì sera dalle 18:00 alle 20:00 per l'happy hour settimanale dedicato ai nostri ospiti. Tutte le nostre camere sono molto spaziose e dispongono di area soggiorno, microonde e frigorifero. Alcune suite sono dotate di un divano letto matrimoniale e un minibar con lavandino. Se ti trovi qui per un soggiorno prolungato, ti sentirai come a casa in una delle nostre suite con angolo cottura o cucina completa. Chiedi informazioni sul nostro programma per soggiorni prolungati. Da noi potrai lavorare e rilassarti in tutta comodità. Tutte le camere dispongono di un'ampia scrivania e una sedia ergonomica. Potrai inoltre usufruire del nostro business center aperto 24 ore su 24, oltre alle nostre due sale meeting in grado di ospitare fino a 45 persone (chiedi informazioni).

Best Western Plus

Hotel Pasadena Inn & Suites




i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Basato sul parere di 39 viaggiatori
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Qualità del sonno

"Galveston and Houston trip"


Great Hotel, also they have military discount, close to downtown and about 45 minutes drive to the beach. the staff were great. big Kudos to Gina (front desk) and Jessenia (Housekeeper Supervisor)..they both went above and beyond!! I would recommend anyone staying around the Houston area this hotel. the rooms are huge, stay on a King Suite plus sofa bed, great room. this particular hotel opened back in 2017 and still smell fresh like it's just opened, they keep the hotel very clean. great job Gina and Jessenia, keep up the good work!! make sure whoever is the supervisor for this two ladies that they get recognize for their everyday excellent job.



Every good hotel just stay at 3 different ones including the hampton n this one out did them all nice clean room my wife loves it here and now we know were to book it at next time we come to town ????????

"So nice"


Everything is comfortable. From the beds to the gym to the shower this is such a value hotel. We stayed here for 3 days and i have no complaints. My companions and I were able to work out great relax and sleep as it it were in the comfort of our own homes.

"Great hotel"


Stayed for some 7 days on business and was delighted with the quality of the hotel. The hotel was only opened in 2017, so everything is essentially new and is tastefully done. The front desk were very helpful, always with a smile. The room was great with a very comfortable bed, walk in shower and good quality furnishings + large TV! The only downside was the loss of Wi-fi to both my i-phone and laptop. But several phone calls to the (remote) IT tech guys eventually sorted the problem - but a pain to go through! Another issue is the lack of a restaurant (and bar) at the hotel - but the free breakfast was excellent. I knew about the lack of restaurant, but the hotel is a bit isolated, so it is essential to have a car to get to eateries - Denny's across the freeway is not the answer! Some road noise from the freeway and the occasional train horn but only an issue for the light sleeper or someone with jet lag (count me in!). All-in-all a very pleasant stay, despite the Wi-Fi. l

"2-day per Week Pasadena Buest"


The Best Western Plus in Pasadena continues to earn my highest praises for convenience, comfort, cleanliness and friendliness. Scheduling and checking out is a breeze, and hassle free. I also like the friendly email alerts and the awards program is a huge incentive for my continued patronage. Soon I will be a Diamond member. Yeeee Haaaaa! Keep up the good work guys!

"great place to stay"


we stayed for a few days everything was good staff is nice our room was clean.breakfast was good the hostess was very nice kept the area clean and always made sure the food was warm. i love the waffles they were tasty

SANJAY P, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (346) 571-7272. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Plus Pasadena Inn & Suites

"Front Desk Lady"


I had the most pleasant stay here. As soon as I walked in I received the most warmest hospitality from Chris she is such a sweet heart! She went beyond to help me with my stay. I had came in very upset with the delay from the airport and I know I wasn't the best person to deal with at check in and well I was treated so well I had forgotten I was late to my family event. The hotel is so clean and so nice!

SANJAY P, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Dear Kyra Basinger, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (346) 571-7272. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sanjay Patel General manager Best Western Plus Pasadena Inn & Suites

"Couldn't ask for anything more!"


Staff was helpful, check-in/out quick and easy. Great location! The room was unexpectedly, very nice; spacious, immaculately clean (and I'm really picky about cleanliness) beds were comfortable; breakfast was an added bonus. We were in the Houston/Pasadena area for a couple days with many family members. I chose this hotel even though family had recommended & stayed at a couple other local hotels. All who came to our room wished they had chosen this Best Western. I wouldn't hesitate to stay here again.

"Terrible breakfast and hard pillows."


If you can find another hotel try it first. For a brand new hotel they have a lot to work on. The internet was bad and breakfast was nonexistent. Terrible coffee. The pillows are hard and no other options were given.

SANJAY P, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Dear Carl Schroeder, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will surely address your concerns and will not leave any space in an effort to improve our service in the area you have recommended. Your satisfaction is important to us and we will be using the feedback you gave us to implement the improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (346) 571-7272. Sincerely, Sanjay Patel General Manager Best Western Plus Pasadena Inn & Suites

"Best Hotel Stay Ever!!!"


The staff at Best Western Plus Pasadena have made my stay so wonderful! I almost regret having to go home! We jumped around from crappy hotel to crappier hotel till we found this lovely home away from home! All of the staff here were the most pleasant and sweetest people I have ever met! Especially the Director of Sales Mrs. Lena. She treated me like family the whole time we were here. All the staff from the front desk (Kayleigh) to the the housekeepers and even the breakfast host were so nice and hospitable to us! If I were able to rate this hotel higher than a five a would!!! I felt so safe here. The other places we had to stay at my truck was broken in to, but here I have never had to worry about safety. Every morning when I get up to go to work I am greeted by Mrs. Lena's smiling face and her truly sweet and caring words. I have never felt so at home at a hotel before!

SANJAY P, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Thank you for choosing to stay with us and we sincerely appreciate you for taking a moment to leave a review of our Hotel and Staff. We understand how difficult it has been dealing with the aftermath of Hurricane Harvey but we are so happy we could make you feel at home. We hope to see you again and stay with us during your next vacation. Warm regards, Sanjay Patel.

"Nicest room in the area"


New and eay to get to. Clean room. Safe parking lot. Well lit and good parking lot for mechanic truck. Dennys across the highway will deliver food to the front desk for free and give you a 20% discount

"L. Dillon"


A phenomenal hotel with beautiful décor and amenities. The staff were very helpful and provided me with any toiletries that were needed in my room. The fitness center was exceptionally clean. I would highly recommend this hotel for business or pleasure.

"My Business Lodging Experience at Best West Plus in Pasadena Tx"


I've been lodging at the Best Western Plus 2 nights/week for the last three months. I'm quite impressed with the amenities and modern conveniences. I typically arrive Sunday evening, and am cordially greeting by Kayleigh, who strives to deliver exceptional customer support. During the holidays, I stayed at this hotel on Tuesday and Wednesday evening. This evening, I experienced technical complications with the telivision, as the coaxial cable was disconnected from the TV. Not only was it an ardous challenge trying to fix it myself, the hostess could not enlist the support of a technician to help me. Additionally, she tersely hung up the phone at the conclusion of my support call, after I made three unsuccessful attempts to call her with No Answer. When I checked in, she seemed quite cold and inhospitible. She did not discuss any of the hotel amenities, or make any inquires that made me feel that she wanted to help make make my lodging experience enjoyable, or worthy of a return visit. I strongly encourage hotel management to address these deficiencies in order to create a culture that facilitates customer satisfication and business growth. Sincerely, Ken Parker

"New hotel..located right off the Highway"


We stayed here for 1 night due to it's location to the USS Texas and the Houston Space Center. New hotel, bright and spacious. they have a business center that works quite well and the breakfast is a typical BW. Internet in the room worked awesome. Bathroom was big and had a walk in shower. It is located right beside the main industrial part of town so you do have to drive for restaurants. If I had a minor complaint is that the ice dispensing machine was close to my room and being a light sleeper, I could hear when people were around it, otherwise, I would highly recommend this BW if you are looking for a place to stay

"Fantatic Experience"


Chris at the front desk was exceptional, I arrived late long after restaurant's were closed, and Chris went into the back and returned with a plate of lasagna and potato salad. What a will appreciated surprise. The hotel is remarkably well appointed and exceptionally clean. I travel a lot on business and this hotel and its staff stand out as a great find, Thank You much appreciated

"2 Nights"


I have family in Pasadena and frequently stay in hotels in this area when visiting. This hotel is fairly new and still very clean. Their staff is friendly and go out of their way to help. I was greeted with a friendly smile whether it was 10 am or 10 pm.

James B, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Dear Corey, Thank you for your recent stay with us and for taking a moment to leave a 5-star review of our hotel and staff. I'm glad to hear that you enjoyed your stay and found our staff to be so friendly. We strive to make each guest feel at home with us and I hope that we met that expectation with you. Thank you again for your business and I wish you a pleasant day ahead! Warm regards, James Breazeale General Manager

"Watch the Desk Staff"


Check your statement carefully. Charged me an extra nights stay, and still ran the credit, even after being told it was wrong. could not/would not correct. took full day of phone calls to the manager to even come close to being charged correctly. and still not sure it was done correctly.

James B, General Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Dear Cliffj927: Thank you for your recent stay with us and for taking a moment to complete the Best Western satisfaction survey as well as this 2-star review on TripAdvisor. I have already and will again apologize for any inconvenience that you experienced due to the billing issue with my front desk staff. The issue was corrected during my first phone call with you. I cannot control the type of receipt that is printed by our system. The system prints the final receipt, taking away any corrections or voids. I even went as far as printing a screenshot from our system and emailing to you to ensure you that the credit did take place. Thank you again for your business and I wish you a more pleasant day ahead. Warm regards, James Breazeale General Manager

"Great Staff!!"


The people here truly make a difference. Kayleigh, Patricia, Suzy, and Alissa always go above and beyond to make sure guest needs are met. Ms. Lena is wonderful, and the owners are so nice. It's a new hotel with beautiful facilities and great amenities. I hope I have the opportunity to visit again. Loved this place!!

"Excellent Customer Service"


This hotel is absolutely beautiful! More important is the outstanding customer service we received from Elana, Front desk. We were provided service without even needing to ask. Made our experience fun & memorable!!

"Best Hotel I've ever stayed at in Pasadena Texas"


I have travel the world and I was so pleased to see how clean and how lovely the entire hotel was. Chris was very welcoming and made my check in so easy and quickly she was a doll! So helpful! I will definitely be coming back next month. Thank you Best Western You guys are a PLUS



The housekeeping does a very good job on keeping the rooms clean specially Mrs.Gena. The breakfast is great delicious waffles. Smells clean everywhere you go. Great staff very friendly. Thank you for your service.

"Best hotel I have ever stayed!"


My son and I were displaced from Harvey. Every 2 weeks we were worried about extensions. Mr Patel was very compassionate and kind - to keep us posted. He provided a very clean and wonderful staff and never made us feel like we were any different from any other guest. We are very lucky to have been guests here and to be treated like family with kindness and respect. I recommend this hotel to everyone - We will forever be grateful to his team for making our stay here perfect!

"I really wanted to give it a 5 star rank but..."


All of the front desk staff are amazing! Kayleigh with a huge heart has helped me and my family so much, she's an angel! I believe the front desk manager Lena is great at her job! Very personable and respectful. However, Sanjay Patel does not know how to talk with people. He was very rude and I believe that he is not in the correct line of work to be the head manager of a hotel. Having hotel and manager experience, he completely dropped my review for this hotel. Other than that, everything is beautiful and spacious and very comfortable. I highly recommend this hotel to anyone.



[email protected] made me feel right at home with her superb customer service And was very accommodating to me. Lina the sales director was also very helpful and kind in helping me while i was there.. Christina amd John @frontdesk were also nice and polite with me....but the other two ladies were very rude and unprofeasional.i believe they work night shift on weekends. WHILE STAYING THERE I SUGGEST WORKING WITH LINA , SUZY,CHRISTINA OR JOHN... YOU WILL RECIEVE EXCELLENT SERVICE . VERY TOP NOTCH HOTEL ! EVERYTHINGS NEW!

"Just WOW!!! :-D"


I have traveled all over the world and I have never stayed in a more beautiful and simply fantastic hotel....ever! I am in the area to assist FEMA with hurricane relief support and was booked this room by my employer. I am in as suite with a full convenient! My suite and the entire hotel and parking surroundings are so well lit and designed! Free breakfast cannot be beat as well with delicious hot coffee available in the lobby 24/7. I'm sorry I work long hours every day because I would definitely enjoy my HUGE and comfortable suite to a greater extent. Oh, you also can't beat laundry services on site, too! I recommended this hotel to the FEMA colleagues I work with as well! My king size is heavenly, too! Book a will not be disappointed! #VeryHappy

James B, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Vicky, Thank you for your recent stay with us and for taking a moment to leave such a wonderful 5-star review of our hotel. I appreciate the kind words very much and will be sure to share them with the rest of my team. I'm sorry to hear that you were affected by the recent devastation that hit our state, but I'm glad we were able to help ease that burden just a little bit for you. I know how stressful it can be, and having a safe, comfortable place to at least lay your head at night can make a world of a difference. I hope we have the chance to have you as our guest again soon (definitely for better reasons, I pray!). And if I can be of any further assistance in the future, do not hesitate to contact me. Thank you again and I wish you a pleasant day ahead! Warm regards, James Breazeale Hotel Management

"BEST Business Suite EVER!!"


Brand new and beautiful--this hotel is wonderful. Great desk with lots of USB charging ports, plugs, and space to work. Also, a secure Internet connection that is reliable and fast. The room is large with a separate seating area, nice kitchenette that saved me tons on time and money, and a walk-in shower with a rain head. On-site guest laundry and fitness center, free hot breakfast and happy hours, and a staff that goes above and beyond to meet guest needs. Suzy, Pat, and Kayleigh always have smiles waiting when you go by the front desk. I'm staying long term, so I'm thrilled to find such a great hotel in this area. Highly recommend it!!

"Really Good"


Newly built Hotel Very good Staff Good deals (Cheap & Best price) Neat and Clean. Very good housekeeping. Prime location and especially near by my work station. I prefer to stay at BEST WESTERN PLUS if get a any chance in future.



So beautiful...... Really nice place to stay. Clean, friendly staff. The rooms are really AMAZING. The breakfast was very good. I loved everything about this place. I recommend everybody to stay and to have a wonderful experience.

"Beautiful Hotel & Great Staff"


I have visited this hotel twice now and each time the hotel has been spotless and the staff was so very friendly. The hotel is beautifully designed and the rooms are very spacious. It's close to major freeways, but set far enough off the main roads that you do not hear any traffic. Can't wait to visit here again!

"5 stars!!"


We have really enjoyed our stay here, Receptionist are courteous and try there best to accommodate you the fastest possible. Hotel is nice and clean, housekeeping does an amazing job! By the way breakfast is delicious, food is kept replenished and warm.



Very great place to stay... never had a problem here. Great staff especially front desk lady ms Patricia. She does evening reception. Great cook!!!! Very great attitude and very friendly. Will vonte to b a loyal guest!!!! Thanks patricia

"Great pick!!!!"


We enter and had a welcoming staff, which was a nice feeling. The hotel is very nice looking, colors look fantastic. Our room was a good size. And bathroom shower had double sliding door. We had a king bed nice size room. Breakfast area had the average items. The pool is outside. Easy access to 610, 225, and Sam tollway.. I would come back again.

"New Hotel with Friendly Staff and Comfortable Accomodations"


I booked three rooms at this new hotel which is conveniently located close to the Houston Hobby Airport.. The lobby, hallway and other public areas were clean and nicely decorated. The rooms were clean and comfortable with modern fixtures. The shower had filled shampoo, conditioner and body wash dispensers. The breakfast was good. We would stay at this Best Western Plus again.

"Friendly & Cozy!"


I stayed here with my son and we both loved it! We had a two bedroom sweet with a kitchenette and it was super clean and cozy. The staff was very friendly. The also have a BBQ pavilion! We will be in the area again very soon and have decided to upgrade to the full kitchen sweet. Looking forward to grilling and swimming. Also, the coffee and breakfast was great! Do yourself a favor... stay here!

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Thank you for the awesome review Allen! I'm so glad you and your son had a great time and you are coming back to see us! We have the grill ready for y'all and if you need anything else to make your stays even more comfortable please do not hesitate to let us know. Thank you again and we look forward to seeing you and the family soon!

"Huge Rooms and Wonderful staff"


The hotel is brand new with every amenity you would need. I had a kitchen with separate eating area along with sofa and king bed. It felt like an apartment! Staff was very friendly and always greeted me. Great place to stay.

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Hello Mr. Patrick T, Thank you very much for taking the time to leave us this 5 star review. I am so happy that you enjoyed our Full Kitchen King Suite. We are the only Best Western PLUS that has these room types so it wonderful to get such great feedback on our unique room types. I will make sure to pass along your wonderful comments to the team and hope you come to stay with us anytime you are in the Pasadena, TX area. We enjoy having you with us and hope you have a wonderful day! Best Regards, Renee



I had work nearby and came to get a place to stay for the night. It is a very clean hotel, the staff is kind. They even serve breakfast and it's delicious. I will definitely be coming back. The wifi was super fast and they are the only brand new hotel in the area!

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Hello Mr. Anthony Nquyen, Thank you for taking the time out to leave is this 5 star review. We are a brand new hotel and feedback is imperative to our success and team training. Hopefully you will have the opportunity to come back and see us and stay a little longer. Next time you need to stay the night please reach out to me directly and I will make sure you get upgraded! Also, if you loved our breakfast, you will love our evening reception we have Monday - Wednesday 6:00p - 7:30p. We look forward to seeing you again soon and thanks again! Regards, Renee

"Quite A Deal"


This hotel is one of the Best we've encountered in a while. The manager Ms Renea is fantastic. The staff is friendly, helpful, and makes you feel really welcome. I must admit the food was delicious, and enough so as not to run out of anything. This is a new hotel so for the price we were very satisfied. I would definitely recommend this hotel. It get's my 5 star rating.

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Hey there Ms. Denise! Thank you SOO much for taking the time to leave this 5 star review! I wish you could have stayed longer with us! I really enjoyed having you all with us and hope you decide to return soon. We absolutely loved having you and the other ladies with us! Next time you are in town make sure to come see us and I will insure you get V.I.P treatment! :) Have a great day and thanks again for taking time out of your day to leave us a review! Best Regards, Renee



I was traveling thru town and had to get a room. I chose to stay here due to in was on my way and also because it was new. The staff there at the front desk is very friendly, housekeeping was friendly. GREAT hospitality from front desk staff. I will return.

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Hello Jessica Cortez! Thank you very much for the wonderful 5 star review you left us! This means the world to us. We do what we do everyday to make our guest happy and comfortable and not always do we get the pleasure of receiving feedback. Thank you for taking the time to give the team your feedback and I hope we will have you again soon. Please reach out to me directly next time and Ill make sure to get you upgraded! :) Thanks again and have a wonderful day! Renee

"Awesome place!"


I absolutely love this place. Very safe with security wrap around privacy fence on property, great staff, one of the best managers (Renee) that I've ever dealt with, very accommodating, modern clean spacious rooms with kitchenette, ice cold AC, and a very comfortable king-size bed, business desk. Daily hot breakfast with lots of options, weekly dinner, great fitness room and pool. They also have a mini store by front desk with lots of goodies. I stayed there 4 nights and enjoyed every minute I was there.

Renee S, Manager at Best Western Plus Pasadena Inn & Suites, responded to this review
Justin! Thank you so much for the wonderful reviews you leave us! You will always be one of our favorite guest! I hope when you come back to the Pasadena, TX area you stop by to see us, we would love to have you again. Maybe we can get a small poker game together during the evening reception! :) Again thank you very much and I hope to have you as one of our guest again soon! Regards, Renee



My husband and I drove all night long-had to stop to rest @4am. Didn't fall asleep til at least 5-5:30am! Housekeeping RUDE gal came into room 3 TIMES!! Waking us up-7am/7:30/8:30am! First 2 times just standing there, then purposely SLAMMED the door both times! The 3rd time she YELLED at us-waking us up from a dead sleep! "HOUSEKEEPING?!" I yelled back after the 3rd time- said "NO! We're sleeping!" She YELLED back at me- RUDELY- said "WELL, LADY!!! WHAT IS YOUR NAME THEN?!" I YELLED back at the rude B*** our name, & she YELLED back- "WHATEVER!! That's not what I have- I have a different name!" Then slammed door! WHY?! Why does it even matter WHAT our name is?! If u see bodies laying in a bed asleep, quietly shut the door and check w management on WHO it is FIRST!! Then have a manager call our room if there's some big emergency on WHY she MUST get into OUR ROOM immediately to "clean"?! We will never stay at a Best Western again. We are Diamond members with Hilton, have a couple of MILLION points with them- we could've driven further down the road to get a free Hilton SUITE, but we were past the point of exhaustion. This was the cleanest, newest looking hotel in this rough ghetto area! So much for a good "recharge" before we head back on the road! As for the hotel itself- it is clean, because its brand new. It's more like a hospital tho- as there are no benches or chairs outside to sit on, as I like to drink my first cup of coffee and my vapor e-cig on a porch or outside. Not here. I'm having to stand in the baking sun on a scorching hot concrete walkway. Can't wait for the hubby to wake up so we can get the heck out of here!! Biggest tip I have for you- DONT FORGET TO LATCH YOUR INTERIOR DOOR & put your "DO NOT DISTURB" sign on your door!! We usually always do that, but weren't thinking clearly, as delirium had set in. (Which is still there- as I've only got about 2 hours of real sleep!) Thanks HOUSEKEEPER RUDE BIA*H!!