Best Western Plus Hotel Service Inn & Suites,  Lethbridge

4.5/5  - basé sur 642 notations.
209 41st Street South, T1J 1Z3, Lethbridge, Canada - visualizzare mappa
+1 403 329 6844 +1 403 327 8807

la sua destinazione

date

adulti

> Camera 1

1 adulti

 

i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
punteggio dei viaggiatori TripAdvisor
Sulla base di 643 pareri di viaggiatori
Vedere altri commenti >>
Galleria foto :
Gli hotel di Lethbridge consentono di accedere facilmente ad alcune delle più splendide destinazioni in Alberta e il nostro personale sarà felice di illustrartele. L'hotel Best Western Plus® Service Inn & Suites propone sistemazioni eccezionali e servizi di prima classe. Gli hotel di Lethbridge si trovano in prossimità di molte delle migliori attrazioni dell'Alberta. Potrai approfittare di piscina coperta e scivolo acquatico, il luogo ideale per rilassarsi (soprattutto per le famiglie). Una colazione all'americana gratuita attende gli ospiti ogni mattina, con piatti locali e i piatti più apprezzati della colazione continentale. Il programma BEST WESTERN Rewards® è un vantaggio aggiuntivo per i clienti più fedeli, e in questa struttura di recente costruzione, situata vicino all'autostrada, gli ospiti che ancora non conoscono BEST WESTERN capiranno subito perché abbiamo così tanti ospiti abituali in tutto il mondo. Il locale High Level Bridge è un'attrazione da non perdere e potrai visitare il Galt Museum per un po' di cultura. Il giardino giapponese Nikka Yuko è perfetto per passeggiate romantiche e rilassanti. Scopri i numerosi siti dichiarati patrimonio dell'umanità dall'UNESCO, come l'Head-Smashed-In Buffalo Jump o il Waterton Lakes National Park. Vuoi allenarti nel tuo gioco? Il Paradise Canyon Golf Club si trova a pochi minuti di distanza. Molti viaggiatori d'affari soggiornano abitualmente in questo hotel di Lethbridge, vicino al locale Lethbridge Research Station e agli uffici dell'amministrazione provinciale e federale. University of Lethbridge e Lethbridge College si trovano nelle vicinanze e noi accogliamo e facciamo sentire come a casa il personale universitario, i docenti, gli studenti e le loro famiglie, in occasione di eventi speciali, come le lauree, o per interi semestri. Un personale cordiale e acqua e biscotti in camera all'arrivo sono tra le cose che rendono speciale il nostro hotel. Prenota una camera al Best Western Plus Service Inn & Suites e scopri cos'altro ha in serbo per te uno degli hotel più recenti della zona!

Visualizzare tariffe e disponibilità

 
Camera 1

Pareri dei nostri clienti


in collaborazione contrip advisor img
Basato sul parere di 643 viaggiatori
Certificate of Excellence
 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
454
Molto buono
 
136
Medio
 
28
Mediocre
 
14
Orribile
 
11
Affari Affari 206
Business Business 126
Da solo Da solo 19
Di coppia Di coppia 72
In coppia In coppia 174
In famiglia In famiglia 198
Viaggio con amici Viaggio con amici 30
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo
Best Western Plus Service Inn & Suites,Lethbridge
  • 5
    « Great hotel »

    Similar to other best westerns in the province this location did not disappoint ... beautiful rooms and an excellent bed and fantastic breakfast included. Great value and comfort at a reasonable cost!

    5
    « Very good »

    Staff are very welcoming and accommodating. Beds were comftorable and room was clean Stayed one night for short trip Very relaxing and close to amenities Always enjoy our stay here Room is cozy I love the extra pillows

    2
    « Chemicals and bad ac »

    Stayed with family members in several rooms. The sheets had a bad chemical (bleach) smell. 2 of the family members had reactions to the strong bleach in the sheets. The air conditioners made a lot of noise all night long and didn't really work as the room was hot. Not a good night's sleep at all

    1
    « Drunk and Disorderly Guests »

    This property has no control of its orderliness - the oil field construction worker guests are out of control and I got no sleep, breakfast was a free for all bombarded by rude unapologetic rig workers who had a drunker tail gate party on and around my 90,000 vehicle because I was parked right at the back door to the building. The stay was horrific.

    5
    « Wedding/Bridal suite »

    Amazing! Staff was so pleasant and friendly. The room was nice and spacious for all of the bridal party to get ready. Great lighting for photos and makeup. Very clean and extremely comfortable beds! When coming back from our reception, they had left us a nice bottle of wine and a nice note to end the night. Would definitely recommend this hotel for wedding parties or guest setups.

    5
    « Great Hotel Option for Lethrbidge »

    The Best Western Plus Inn & Suites is a great hotel and one of the better options if you find yourself in Lethbridge for the night. Clean, comfortable, relatively quiet, and easily accessible. It's also right beside Coullee Brewing Co., which is fantastic. As someone who loves craft beer, this was a huge boon. Lethbridge doesn't have all that many amenities or restaurants, being a smaller city, so having the hotel directly beside one of the hot spots is a big plus.

    4
    « Great stay! »

    We stayed there with our two children for a Ringette tournament in Lethbridge. Daily breakfast was provided with many choices which was a huge convenience. The team had a great time in the pool and waterslide (albeit it is very small) so was very busy because other teams were also staying at the same time!! It was pet friendly, we brought our two dogs, they put us on the main floor so it was convenient to take them out for a walk!! Easy and quick check in and check out. It was quiet except our puppies often barked with the other dogs staying in the hotel. Overall it was a great stay for our family.

    5
    « Wonderful place. Nice rooms and great staff. »

    The rooms were really nice and clean. The staff was really professional and nice. Was a great place to stay with the dogs. I would recommend staying here anytime. I especially love the little snack shop they have. Much better than vending machines.

    5
    « Always Top Notch »

    always a great hotel to stay at and they accept my dogs which is sooooo important to me. I will always stay here . the staff is great and it for me suits all my needs Friendly nice staff and great value for my dollar.

    3
    « Printer needs upgrade »

    Printer needs to be updated to print out pdf documents directly. PDF files were hard to view. Computer Needed software to be dowloaded which could be done by only admin. Everything else was good. Colton in front desk went well and beyond. He tried his very best to assist my needs.

  • 5
    « Very nice »

    This is a nice clean hotel with very friendly, professional and accommodating staff! Good rates that includes a very nice complimentary breakfast with a good variety and selection of good food and decent coffee. A nice pool with a water slide for children and a small hot tub that was nice and hot and no shortage of fresh clean pool towels. We've stayed here a few times before for both business and personal trips and will most definitely be back! We have had zero issues with this hotel in Lethbridge.

    5
    « Great hotel, great service! »

    This hotel is just amazing! The staff are super friendly and helpful! We were especially surprised with the wine, beer and pizza on Tuesday afternoon, what an amazing idea! We've never experienced anything like this anywhere before. We were already very pleased with the breakfast, but this is over the top! Wonderful!

    1
    « Worst BW i have ever stayed in »

    They claim to be the no#1 hotel in Lethbridge. Not sure how they arrived at this ranking. Pathetic, minimal breakfast, no restaurat in the hotel, old property looks dark and grim. I am comparing this one with another small town BW property in Spruce Grove where the hospitality, service, restaurant and breakfast was much superior than what i experienced here. As a Platinum member there was no check-in treat that i received.

    5
    « Heading Home »

    Very nice young man at the reseption desk, friendly, helpful & caring. He was interested in making conversation with us 'older folk'!!! He was helpful in guiding us where to go and eat our dinner. He room was great a lovely comfortable, quiet suite. We had an excellent sleep. We would stay there again.

    5
    « Great Place to stay »

    This is always our go to hotel when in Lethbridge. Good value for your money, clean rooms and excellent service from the front desk to the hot breakfast. Nice pool, exercise and hot tub area with a water slide. Very conveniently located and close to casino. Two thumbs up!!

    5
    « Business »

    Very accomidating staff ,will return again while on business or personal trips. Great location with easy acces to my clients workplaces. if you are bothered by occasional trains would ask for room on the inside of hotel away from main road and train traffic ,otherwise no issues.

    5
    « Excellent Service »

    This hotel is a relatively new facility with friendly, efficient staff. The location is easy to get to and close to restaurants and gas stations. I highly recommend staying here if you want good value for your money.

    5
    « Lethbridge »

    Travelled to Lethbridge for business, this was my first stay at Best Western Plus Service Inn and Suites. The facility was very nice, and well kept. The fitness facility was adequate and met my training needs.

    5
    « Good. »

    The hotel staff was very nice! The outside of your hotel was good looking and the inside was exceptional however the pool was intermidiet. Our room had a malfunction key and your daft managed to fix it promptly!

    5
    « Happy Happy »

    As soon as we arrived the young man at the desk made us feel like we had been friends for years. He was extremely helpful and made us feel welcome. Room was clean and presentable. When we discovered our lack of technology with the remote, we called the front desk and they called us back after researching our issue. We were given a restaurant review which proved to be top knotch!

  • 4
    « Nice, Clean, Fun! »

    Decent work-out room, bonus slide/pool/spa combo, not a bad breakfast. Rooms very modern and comfy, with contemporary artwork. Funky lava aquarium art in lobby, a must-see! Friendly staff, with Gold Member bonuses waiting in room.

    5
    « Stay and Relax »

    Love staying at this BW! It has everything you need and is clean and well maintained. All the employees enjoy their job and try to make it their mission to make your stay the best! We also enjoy the craft beer pub -- just a hop and skip away from the hotel.

    5
    « Best Western plus Lethbridge Alberta »

    Great location. Professional courteous staff. First class hotel. Excellent. Will certa only return. Very handy to Lethbridge fairgrounds. Great access on bypass road and great access from US. Less than one hour from US Boarder.

    5
    « Clean quiet hotel that accepts pets »

    Although we had to pay a $20 pet fee, this hotel was very accommodating. The room was spacious and clean. Great TV system and the free wifi internet worked well. The hotel was very quiet and the bed was comfortable. Breakfast was excellent and they even used nice dishes and real cutlery. Nice to see this! I wouldn't hesitate to stay here again.

    5
    « Great Family Hotel »

    Rooms were clean, internet great staff was friendly. Breakfast had a great variety and was well stocked even with all the guests! Would recommend this hotel to families! We stayed for a hockey tournament and then look and breakfast were loved by all.

    5
    « Professional service »

    I stayed at the Best Western this weekend. I was told in advance that there would be sports team staying at the hotel over the phone. When I checked in, I was also told that there would be sports team in the hotel. I was told that if there were any problems that they had security that would deal with it. I heard no noise all night and had a great sleep in my extra comfy bed. The room was clean and I appreciated the free water. The breakfast had many options and I understand that they don't have a kitchen onsite so enjoyed what they had without any further expectations. I used express check out and was on my way in no time. I will be back.

    5
    « Convenient »

    Great place to stay if you passing through on business like me. Hotel is clean looks new and staff were very professional. Fitness room was great for hotel, and there was a brewpub next door to gain back any calories you burn there.

    5
    « This was our first stay here and it won't be our last »

    This was our first stay at this property as we usually go through Lethbridge by a different route. We loved the facility,their breakfast was very good and with quite a few restaurants in the immediate area. It was very easy to access all of the stops that we visited in Lethbridge.

    1
    « Sleep would be better on a bench outside »

    This hotel failed from go. From my room being booked wrong, the pool being closed and their walls as thin as paper; it would be better to sleep anywhere but here. My options for a properly booked room was a pet friendly room, gross, or outside the pool after my initial request when booking was the end of the hall on the highest floor. Which didn't happen anyways with over a months notice on the booking. The pool was refilled that day and was at 13 degrees, so after a long day of traveling the kids couldn't even relax with a swim. The walls are paper thin, you can hear people talking in the room beside you and every footstep above you. The AC unit that we had on full blast to drown out the noise make noise like a freight train and then switches to noises like an radiator in an old house. Beds are very firm and uncomfortable. Breakfast was decent for an included breakfast. Front desk tried to resolve issues however, after all of the above the only way they could have actually resolved anything was a small reduction in my bill as an apology for a wrong room however, the bill came through as normal. There is a reason why I don't stay at Best Western unless it is absolutely necessary with a group booking as this is the same situations we commonly see with our booking being wrong, the beds being uncomfortable and the noise. The pool was just an added bonus this time.

    2
    « Over Run with Sports Teams »

    Stayed for a weekend and was sooo disappointed. Check in and staff were great. Breakfast was mediocre. The hotel was over run with sports teams and kids. Line ups were long at the breakfast buffet and good luck getting into the pool or hot tub! Its a small pool to begin with, max of 16 or 18 people. (cant remember exact #) but it was literally packed with kids! Come on, what about the other guests? Not everyone enjoys screaming and splashing kids. How about implementing an hour or so at the end of the night for an "adult" only swim? Kids should be in bed by then anyway! The beds are hard like a rock and the pillows are about half the size of a regular queen pillow. Another suggestion: put all non "hockey, volleyball or soccer" guests on 1 floor so we do not have to listen to all the inconsiderate people slamming doors and yelling at their kids at 6am every morning! Comes down to, don't stay here unless you are part of the sports teams!

  • 5
    « Simply great »

    This was an absolute awesome stay. Friendly staff. Welcoming atmosphere. Definitely above average breakfast. Truly the best i have experienced in Lethbridge. The staff are genuinely kind and helpful????

    4
    « Always a great experience »

    Nicely appointed rooms, super friendly and professional team, great accessible location (the Brewery behind the hotel is a favourite place with a very nice menu) and the convenience of a hot breakfast!

    5
    « Fabulous Hotel!! »

    Stayed At the Best Western Plus Service Inn & Suites from Dec. 26-31/2017 for a Provincial Sporting Event being held in Lethbridge. Hotel was fully booked during our stay. We were upgraded to the King suite. Having a separate bedroom from the sitting area was a bonus. The room was very clean, updated, and spacious. Enjoyed the fireplace in our suite as the weather was miserable (minus 35 degrees & snowstorm) for the 5 days we stayed there. Service through out the hotel was top notch. Staff were very friendly, helpful, and efficient. Breakfast was great- the staff were quick to replenish food and went out of their way to assist guests. Only negative comment is the mattress on the bed was extremely uncomfortable & WORN OUT. After the first night, we spoke with the front desk staff to see if housekeeping could change the mattress out for us. When we returned to the hotel that evening, we had been notified that the mattress had indeed been changed. What a difference -- we had the most restful sleep for the remainder of our stay. Will most definitely stay here next time we are in Lethbridge.

    5
    « A great overnight »

    Stopped here enroute to fernie, and we had a lovely evening. We stayed in the executive suite and it was very comfortable for our family of five. The suite has a king bed in a private bedroom, and a queen bed with a sofa bed in the main room. The pool slide is fast and fun! The hotel was busy given the time of year, but it was very quiet and did not feel crowded. The hot breakfast was a surprise, with pancakes and eggs. Its nice that the dining room is separated. The hotel gives attention to detail, and the staff are friendly and very helpful! The hotel felt new and clean.

    4
    « Me »

    Could have more plug ins , was cold out Junior suite was very comfortable Lots of coffee in room Breakfast was good Was a little noisy the last night party but that was to be expected close to New Years and curling celebrations

    4
    « Weekend get away »

    Our family met at BW for New Years and had a blast, pool, water slide and hot tub were great, hot tub could be a bit bigger but all in all was a lot of fun. Breakfast has a wide range to offer and was very good. Close to shopping and casino if that's your thing. Good value for your buck!

    4
    « Business Trip »

    This is the second time I stayed at this hotel for work and I would recommend it. The hotel is close to amenities and easy to get to. The rooms are nice and the beds are very comfortable. The breakfast staff went out of their way to help me but don't expect much from certain front desk staff. Overall though it is a great place to stay.

    5
    « Welcome back from Fiji »

    After a two year absence from our children and grandchildren we came and booked 4 rooms, 2 Executive rooms and 2 regular. Our families with children especially enjoyed the executive rooms as it gave them room for everyone but privacy for themselves. It was a great place to come and have fun with family we haven't seen in a long time. Thank you to Best Western Plus for making this one of the most memorable times for our family. It is truly a plus experience and I would recommend staying here to anyone.

    4
    « Good Hotel to stay at »

    Easy location, close to Tim Hortons, casino and off highway enough that there wasn't much noise. Some parking stalls have plug ins for car for cold nights. Clean and pleasant rooms, staff friendly and breakfast a bit better than most complimentary breakfasts. Express checkin and out worked very well.

    5
    « Quiet, Clean Hotel, Great Location! »

    we stayed Dec 23 to 26/17 while spending the days with family. My first time away from my hometown, all was great! We asked for a quiet room, we received it, the entire hotel was quiet many people away to families houses for Christmas. Breakfast items awesome, cold and hot! Very friendly staff! Rooms great size and very clean! The air was good it was fresh , not to dry and very little scent in rooms, this was awesome! Would stay here again!

  • 5
    « Very Caring Staff »

    We were staying here for my son's hockey tournament when he became ill. The staff were very good about providing Extra linens and even gave us a bottle of water and offered to get me something to eat/drink.

    4
    « Quite expensive for a senior »

    It was close to the casino which was nice. Since there were sports teams staying it made it very difficult to access the breakfast room. For a senior we found the hotel quite expense even though the room we were given was very nice.

    5
    « Beauty of a place to stay! »

    BWP staff was eager to help and make my stay great even though I had no reservation, hooked me up with food etc with no hesitation. The room was clean and quiet. A huge parking lot made parking my truck/Trailer a breeze. Checkout has never been easier!

    5
    « Great Hotel »

    Our stay was great! Close to the soccer centre! The pool and Breakfast were great! We will stay here again if we ever need too! Close to restaurants and casino! Parking was also great! Rooms very clean!

    1
    « Noisy Noisy Noisy Wish Hampton had rooms »

    We are back in Lethbridge this weekend for another hockey game. This time we booked last minute and not as a group and are stuck at Best Western cause that's where a suitable room that fit our family would work. We would have much better been back at the Hampton as this Best Western is OVERPRICED and Noisy all we can hear is kids running amounts hotel. The front desk is not friendly either and breakfast was subpar Saturday morning, the beds are ROCKHARD and you can fell the divots from previous guests. We paid almost $200 a night and feel ripped off but I guess it's our fault for booking late. This hotel is not recommended for traveling for anyone, how this hotel is ranked so high on here is beyond me.

    5
    « Great stay »

    Friendly staff, clean room, comfortable bed - nice sitting area in the junior suite. Breakfast room is spacious and selection pretty nice. Hot tub and swimming pool very nicely maintained and clean. Recommend for couples and families!

    5
    « Great hotel with great breakfast! »

    Very good Hotel, comfy rooms and a fantastic breakfast very good choices and fresh hot food available! Hotel staff was friendly ans helpful. Room was clean, pool was great! I would stay here again for sure.

    5
    « #1 »

    I've spent about 35 nights in hotel this year, this is my favourite hotel. They do all the little things right. I was very disappointed to have to cancel my second night, I wish I could have stayed longer.

    4
    « Winter Getaway... »

    Needed a break from winter SK weather so headed west to sunny AB. Very pleasant surprise to find this near-new Best Western in Lethbridge. Easy off - easy on to the main highway (#3) ... this is a great stopover spot if just passing thru, or spending some time visiting or shopping. Hotel is great, very clean rooms, friendly & efficient staff, very nice complimentary breakfast in the morning (well above average, and I stay >50 nights in B/W properties annually). All in all is a great value, and a great spot to stay.

    5
    « I love Best Western! »

    The friendly folks at the Best Western Suites in Lethbridge went above and beyond to make our family Christmas celebration one to remember. From check in, to accommodating changing rooms to allow us to be closer to each other, to recommending a fantastic food venue - they were all wonderful! Enjoyed the complimentary hot breakfast immensely. Thank you thank you thank you!

  • 5
    « Great staff, very nice hotel and outstanding breakfast »

    First visit to this Best Western. Nice pleasant hotel, very clean. Good staff, very friendly and helpful. Breakfast room is very tidy, with a very large selection of hot and cold items. Express check out with a copy of the daily newspaper was much appreciated.

    5
    « above and beyond »

    Staff and level of service at this location make it a no brainer on where my loyalty in where I stay when in Lethbridge on business or pleasure. The hotel is kept very clean from the parking lot to the suite , and breakfast selection in the mornings is top notch and never a empty tray of breakfast delights which you might find at other hotel chains.

    5
    « High Quality Experience »

    The rooms were laid out very nicely. The décor was very appealing. The Tuesday night corporate night with wings, etc. was exceptional. It was so much more than just a couple of snacks! The staff were very friendly and very willing to help.

    5
    « Fantastic Staff »

    The front desk staff could not have been more helpful. My wife's father had passed away and when we called the hotel for reservations for family coming to town we were told the hotel was full. However, Tiffany stepped up and rearranged a bunch of reservations and was able to find 5 rooms for us, taking a bunch of stress off of us at a very difficult time. If that wasn't enough the day of the funeral we needed more rooms for family members that came to town. This time Lindsay stepped up and found rooms for us. We found the rooms to be clean, comfortable and roomy enough to entertain family and friends. The complimentary breakfast was very good and plentiful. Also, this hotel is one of the few that uses actual dishes and mugs in the breakfast room. The hotel is easy to find and get into. We will not hesitate to stay here again the next time we are in Lethbridge. Highly recommend.

    5
    « JUST LIKE HOME »

    Fantastic place to stay in Lethbridge... Super Staff Great room s and excellent quality for your $$$$ Clean ( House keepers are so much fun and very pleasant. I will alway stay here when I come to town on business PS THEY ARE PET FRIENDLY

    3
    « Disappointed »

    Major safety issue (supposedly employee caused but why not addressed?), changed rooms, heat/air defective in new, wifi weak and not useful, billing issue. Not what I hoped for by staying in a Best Western. Travel a lot, motels. Cannot find any chains that actually do / provide what they promise / promote. Will not stay there again (travel thru area several times a year). Wondering about the whole motel experience in total. Need some serious attention paid operations in genereal it seems.

    2
    « Basic hotel. Rude Service desk attendants »

    I had an extended stay with the Best Western Plus for work. I had extended my stay for an extra 4 nights with the front desk staff after already had stayed 8 nights. I was told that this would be no problem and that it was taken care of. Sunday night I had gone to the front desk to clear up my bill, and I was told that there was no extension on my reservation and that I would have to check out Monday morning and that there was no rooms available to re-book. This was frustrating spending all of sunday evening looking for a vacant room. The front desk staff offered NOTHING for me. Just a simple " to bad, we are over booked" see ya. Also the "manager" was incredibly rude, when I simply had asked her to help me figure out some issues with my rewards card. She was not even the slightest bit helpful, and told me that it wasn't an issue she needs to deal with and I should just call the 1800 number. Not impressed. I guess leaving early to one of the local hotels in the area was a blessing in disguise.

    5
    « Business »

    Very nice and welcoming hotel, quiet as well. They had client appreciation night when I was there. Appetizers, wine & beer. Continental breakfast was very good as well. I would highly recommend staying at this hotel.

    5
    « Hotel Review »

    Hotel was very clean and friendly staff. The breakfast was good. Standard meal from this type of chain. The gym was a good size with up to date equipment. Location was OK but I would have preferred more restaurant choices closer to walk to.

    1
    « Simple Business and R&R »

    This hotel was exceptionally clean and well set up. Right down to mint chocs and bottled wtr at room entrance. Check in was great and stress free. Ty Josie for that. ?? However, my trip went a lil sideways shortly after my return on Oct 30th. Which left me to have to leave before my room was dated for check out. I was quite distraught. Not to mention it became a lil worde when i was informed this cause was also a guest there. So i asked to check out. I was not iffered a refund on second night. Which i found was a lil rude. But the bad oart is when i requested my $250 deposit back. I was argued with. I u understand she was needed to insoect room, yes. But the fact i was distraught n left. But called GM THE NEXT MORNING. HE REFUSED ME MY DEPOSIT DUE TO A NOISE COMPLAINT. not only did he stop there. He thought it was all a big joke was disrespectful and quite unprofessional and rude. I ha e never experienced a GM with such lack of regard to customer appreciation or service. It is now Nov 1/17 and when i called again today i was informed she coukd not access my moneys. That i was needed to call gm in am. Co.pmetely unexceptable. Since my deposit should be in same place as it was when i paid it to the front desk. Not to mention the last person i wish to speak to would be that totally disrespectful GM which i might add, is in dire need of a recourse on respect, manners, decency, and customer service. The hotel is by far spectacular. But the gm could use some improvements. Im still waiting on my moneys.

  • 4
    « Not bad »

    Check in went well and majority of stay was good. 2 issues that affected my stay to reflect my rating of only good... the breakfast attendant wasn't the friendliest and wasn't nice at time to guests. ( couple guys waited 5 minutes each for the pancake machine and attendant still said they did something wrong... they pushed the button and nothing happened lol) My coffee table had drink circles my first night and they were still there when I left on Friday. I wiped them up with one wet napkin?

    5
    « stay in lethbridge »

    Good stay, enjoyed staff, amenities. Excellent rooms, good quality breakfast nice variety. Next time stay in Lethbridge will definitely stay at the Best Western. Water slide would be fun for families with children.

    5
    « Comfortable and pleasant »

    Very nice hotel. Friendly, helpful staff and good amenities. They allow pets which is great for those travelling with. Offers reasonable breakfast. The beds are great and it is very clean. I choose best western whenever I can when travelling.

    5
    « Favorite place to stay in Lethbridge! »

    The hotel is well appointed with clean comfortable rooms with a great breakfast offering. We especially enjoyed the king-size bed and spaciousness of the room. Easy access from highway 3 and 4. We hope to be back soon!

    5
    « Lethridge »

    Great place! Clean, well equipped, great bed! Staff as helpful an the breakfast buffet was as good and well maintained. Love the fact you could walk across the pRking lot to that great little restaurant and brewery Coulee Brew!

    5
    « Great stay »

    Nice staff comfortable beds . Nice rooms Tuesday nights they have free beer wine and appetizers for corporate appreciation. Very friendly staff . Would definitely stay again a close to the casinos walking distance

    5
    « Thanks for the great stay »

    Great breakfast, excellent staff very polite and helpful. Room is always clean with a comfy bed, the pool is in good condition along with the hot tub. Corporate night on Tuesday is a great hit would recommend this hotel to anyone staying in Lethbridge

    5
    « Best Western Lethbridge Awesome »

    Great Hotel with Great facilities. Super clean and Super Friendly. The rooms are nice, new modern, and comfortable. Nice restaurants within walking distance. I have stayed here a few times and will stay here again.

    4
    « Great staff! »

    We happened to arrive the same weekend as the hotel was full of young soccer players and their families. No matter, the staff was great at keeping the halls cleared and quiet. Also, the manager was very helpful (and cheerful!) in helping us to find lodging for the next two night in our next destination, despite the chaos!

    5
    « Great Service »

    We stayed here for three nights in October. Loved the King suite with jacuzzi. Our flight was cancelled but we were able to check in again for one night. Thanks to the manager and his staff for making our travel so much easier.

  • 5
    « good times in lethbridge »

    The best western was great, staff and hotel were very hospitable. The location was easy to find and had a casino within walking distance. The area was easy to get around and we found the downtown interesting enough to come back.

    5
    « Great hotel to travel for business »

    I have always had exceptional service. I use this hotel for business travel and there are never any surprises. It is nice to have the comfort and security of knowing that the hotel is always going to be good. Clean rooms, great staff and fabulous breakfast selections. Highly recommend for travel and pleasure.

    5
    « Excellent hotel »

    I had a conference in Lethbridge and the conference was in this hotel so we automatically booked here. It was a very new hotel, friendly staff, clean comfortable rooms, Internet, optik tv. The cookies were a nice treat! Staff went out of their way to check in and be helpful. Breakfast was nice and typical for a free hotel breakfast these days. I would absolutely stay here again for personal or business!

    5
    « A Solid 10! »

    This Best Western, from check in to check out, was a pleasure to stay at! The location is easy to find when driving through and is located close to a Tim Horton's and the casino! The rooms are very clean with super comfortable beds! Breakfast is included and has a great selection of hot and cold food, but you got to try the sausages, sooo good!

    4
    « Wonderful stay »

    A great hotel stay for your money. Staff bends over backwards for you. Very clean room and super comfortable bed. Will not stat anywhere else while in Lethbridge. A great choice of breakfast items to choose from.

    4
    « good confortable »

    use handicap room, door key did not work to coming on the side ,,,had to go around the front door to open door for my husband with his walker. room good bed confortable, Brealfast good, staff very helpfull went out of there way to help us . No rush to eat relaxing and food plentiful.

    5
    « Hotel stay »

    Great staff, a few extras offered - good location for highway access, and access to restaurants, grocery, etc within 3-5 kilometres. All facilities, including pool and fitness centre were clean, and no problems with internet access. The Optik TV from Telus was a great touch, too!

    5
    « Excellent »

    Great sized room. Staff all very helpful & friendly. Full buffet Breakfast each morning was a real treat. Location of the hotel was easy to find and was a short drive to shopping/restaurants. Plenty of parking too.

    5
    « Great stay! »

    Wonderful hotel and staff! I will definitely stay there again!!! I was there for two weeks and made me feel right at home. Everything was clean and tidy. Breakfast was good and amenities included everything I needed.

    1
    « Love this place! »

    I drove from Edmonton that day. Which was a four hour drive in pouring rain. When I got there I was upgraded to a wonderful room. Spacious, clean, good lighting (which is important for me doing paperwork after a long day doing calls). Staff are professional. Pool and hot tub were comforting! Breakfast was well presented, plentiful selection, and amazing service staff.

  • 5
    « On the road again... »

    Great place...room, front desk, breakfast.. all very good!,I stay here every time I am in Lethbridge and will every time I am through..as I am a regional manager that stays out on the road quite a bit..one of my favourite places to stay!

    5
    « Great place to stay »

    Staff in this location go out of their way to make your stay as comfortable as possible. Rooms are sparkly clean, beds are very comfortable, breakfast is excellent. A great place to stay. Often see Snow Birds staying here...lots of parking.

    5
    « Tour group. »

    Really good. Nice rooms. Good beds. Big bathroom. Nice breakfast. Nice staff. Good location. I like it. Will come back for sure. Best Western are very reliable. What more can I say. Good value. Hotels are getting very ecpensive. Close to the Casino.

    5
    « Best Western Hotel Lethbridge »

    Clean, spacious rooms and friendly, helpful staff everywhere you turn. Nice pool and fitness amenities and a nice breakfast to start the day. I always stay here when in town. Book early, popular spot!

    5
    « When a hotel treats you well... »

    Spent two days in Lethbridge and had booked the Best Western a few months earlier. We arrived and they upgraded us to a suite...what a great start to a vacation. The water and cookies in the room meant we could enjoy a cuppa before retiring for the night. Lethbridge has a lot to offer a visitor a staying at Best Western was the icing on the cake.

    3
    « Clean, very friendly, nice room »

    Check-in service was super friendly. Room was fairly modern and clean. A snack and water were provided for my enjoyment. The bed was comfortable and pillows were very nice with varying types to suit most people. The only issue was that the air conditioner was horribly loud when it started up. My co-worker in the room beside me had the same loud air conditioner. These AC units need servicing. I would only return here if the AC units were not so loud.

    4
    « Best Western Hotels Are The Best! »

    We travel several times a year and always try to stay at Best Westerns - no matter what city - they are consistently great places - comfortable,clean and no more costly than other chains. They offer great breakfasts and the membership with their loyalty club offers nice rewards.

    5
    « Best Western is the best »

    Can't say enough about the friendly staff, they go out of their way to make you feel at home and comfortable . Room was clean and comfortable. Breakfast was good and staff made sure there was always enough food out. Would definitely stay again.

    5
    « Wonderful night's stay at Best Western Lethbridge »

    Enjoyed the stay, rooms were very clean, employees very helpful and courdial. Full breakfast, anything you want hot and cold food. The hot food was fresh. Would recommend to anyone. Staff kept dining area very clean.

    5
    « Great place to stay »

    Receptionist very helpful getting us a great room, hotel is located close to casino and micro brewery/restaurant. The hot breakfast was awesome lot to choose from. If we have to stay in Lethbridge again, it will be at this hotel.

  • 4
    « Working in Lethbridge. »

    I'm staying in this hotel until suitable rented accommodation has been found. Best Western is my preferred hotel choice. The corporate night on Tuesday's is well received by my work colleague, but there seems to be a minimum supply of food, you have to be there early or you loose out, maybe a register could be started of those who will attend, people who regularly stay at hotel, not people just passing through.

    3
    « Brutal Deposit »

    I've stayed at a lot of BW Hotels over the years. Heck, I travel and stay at a LOT of hotels, B&Bs, Inns, motels, Air BnB places, cabins, from scary 1 star places because everything is full to 4.5 star downtown Vancouver hotels for business - pretty much all over, in a year. BW is the first and only place to charge me just shy of FOUR TIMES the cost of my room as a deposit, for one night. It's reprehensible, imo. I was told that I had to have a hold on my card for the cost of the room, plus $250 in case I smoked in the room. So, for one night, there was a hold for $410.00 on my credit card. ...which lasts for three days, by the way. For those not aware, when you agree to a hold or deposit on your credit card, it takes 3 days for it to drop off. It's the most I've ever been nailed for a deposit ever, and I'm not some young partying punk either, nor do I look like one. I'm a middle-aged business woman, and a busy one, at that. It's a crazy policy that many bigger hotels are taking on, and its getting larger and larger. I get the idea behind it, but hey, I might crash my car in to the side of the building too. In any regard, the amount is getting nuts. It's not the amount - I'm not broke in any which way or form - but it's insulting to tell me I might do something, so let's put a three day hold on your card for 4 times the room cost. Insane. Moving on: for a hotel that's all of 2 or so years old, the carpet is horrifically worn in the hallway, the furniture in my room looked like a cat got loose and spun out on it with it's claws out and it could have been cleaner - there was a dirty drinking straw laying on the floor, which is just bizarre. The bed, despite being told I had booked a room with a pillow mattress was brutally uncomfortable and very worn, therefore the pillow top is nearly non-existant and you can't make the room dark - there is a pile of light that comes from under the curtain, even with the A/C off. I had to put earplugs in to drown out the sound of the high pitched whine from the mini-fridge. I always carry some when travelling, luckily. Minor things, but I was heavily annoyed at the crazy deposit amount already, and didn't get a great sleep besides. I had to conduct the business I was in the area for, then drive 6 hours back home. Awesome when sleep hasn't been great, and I can usually sleep anywhere on anything. Overall, the staff were very nice (the lady at reception was very kind when I heavily questioned the high dollar amount policy, which I wasn't told. I was just handed a machine with my card put in, asking for my PIN#, the dollar amount wasn't on the screen, hence why I refused at first. I'm not putting my PIN# in for some random thing that I haven't been told about. She could have handled that a tad better, like being upfront about the policy instead of just handing me the machine for my PIN#), and she's an asset to the company - she can handle a travel-weary and irked guest very well. ;) Despite the straw on the floor, the suite was quite clean. Would I stay here again? Doubt it. I am not a fan of big-box Hotels, due to the very thing that annoyed me: Nutty policies that no one else uses (and I work in the industry, so I'm quite well aware of the various policies out there) to that extreme. Now I'm going to call VISA and ask them to remove the insane hold on my credit card. A one night stay, 3 days of being punished because someone else smoked in a room. Sheesh.

    5
    « Very nice hotel »

    I am not usually a Best Western fan because they seem to be dated an inconsistent in quality. The Best Western in Lethbridge, AB was a very nice hotel with a nice fitness center. The location was convenient and the staff very friendly and helpful.

    4
    « Worked Perfectly »

    A group of 16 ladies stayed a couple of nights at this hotel while on a golf getaway. The hotel was great, as was the morning complimentary breakfast. The only thing that would have made this stay any better was if we had all been in rooms all beside each other.

    3
    « Frustrating customer service and business practice! »

    We had booked our accommodation August 21st for a two night stay for the 23rd and 24th. One day was booked using our Airmiles online, and the following day was booked by telephone 5 minutes after completing the online booking for the Airmiles day. We called specifically to make sure that it was a seamless stay, and were assured that all was good and arranged for our stay. We arrive and everything seemed to be going well, until we ask about the preauth on our credit card for our stay, (reason being we've been burnt before and are leery). In at least the last 5 years in our numerous BW stays it is usually $150.00 for the entire stay and sometimes less, but never more. Well this time they informed us it would be $450.00, holy preauth Batman!!!!! I was shocked. I voiced my concerns, was rebuffed with that's the way it is. I was not up for a confrontation so just bowed to there demands If that was where it had ended I could have grudgingly lived with it, but alas it was not meant to be. The next day we and our family headed out on a day trip, returning to our hotel room around 6 pm. Our card key did not work on our door, so my wife went to the front desk to find out what was up, no big deal right, the key just needed to be reprogrammed right, no such luck. Apparently the whole morphing a Airmiles night along with a paid night was not as straight forward as we had been reassured to believe. According the the desk clerk we were dealing with now, both the original booking call we had made, and at the time of physically booking in, we had been dealing with an inept clerk who didn't know what they were doing, the clerk had no problem with downing and blaming a fellow employee. She informed us it would require another separate preauth of $400.00, as the previous one had been released by the hotel accounting office seeing their claimed issue. Now anyone who has dealt with these issues before knows that the hotel may have released the hold but the bank can take 5 to 8 days to restore that said amount to your card, with that in mind our card would now be in the hole $850.00 for that time frame, all this for a 2 night stay, WOW! The inconsistency was confirmed to us when we had consulted family who were traveling with us, and who had booked similar accommodations in this hotel at the same time and had been preauthed for the same 2 night stay for $250.00 total., and were not BW rewards club members as we are. This kind of stress is something no guest should have to tolerate, it made our stay, not a pleasant one. In all fairness after presenting our problem, the clerk did lower the rate a whole $15.00 for one night, and later upon returning to our room from supper out, the desk manager had entered our room and left an apology note along with some small halloween assorted type candy, one "Hotrod" sausage stick, a small pop bottle sized bottle of wine. In our opinion this was an inadequate resolution to our admittedly botched reservation. We are not hard to please, but do think this should have been taken more seriously than it was, and resolved in a more business like manner.

    5
    « Great stay in Lethbridge »

    Great hotel. Friendly, professional staff. Staff is always helpful and happy to make your stay comfortable. Have visited many times and the experience has always been great! I would highly recommend this hotel.

    5
    « Best service barr none »

    What a great hotel. From the desk personnel to the General Manager they are here to serve you and make sure that your stay is memorable. The amenities and support services are that of a 5 star hotel. The breakfast offers up a wonderful variety of items sure to satisfy the fussiest of patron. On numerous occasions I overheard other guest commenting on how wonderful this hotel was.

    5
    « Best in southern Alberta »

    Fantastic facilities Fantastic staff Great location Love the swim jets The waterslide is a little fast for riding with the little kids (tube is too small to sit up and go slow), but the older ones LOVE it.

    5
    « Wedding »

    The hotel went above and beyond to accommodate us. We arrived early (before actual check-in time) hoping we could use their bathroom to get ready for a wedding. To our surprise they actually checked us in so we could get ready in our own room. The hotel was in walking distance to a casino and a restaurant which we also enjoyed. The pool is a bit small but great for kids as there is a slide. The beds were so comfy that i wished I had the same mattress at home. There were bottles of water and Dad's cookies in the room for us to enjoy.

    5
    « Weekend retreat »

    we were in Lethbridge for 2 nights on a mini vacation, and again were treated exceptionally well at the Best Western. Our King room was spacious and clean and the staff were all polite and helpful. Our number one choice when we are in the Lethbridge area.

  • 5
    « Superlative in every imaginable way! »

    It is very rare that I stay in a hotel where I can't find a single thing that isn't absolutely perfect, but this marvelous lodging is truly beyond reproach. I could go through the entire list of everything that is exceptional and fill up this entire review, but let it suffice to say that it's all wonderful. The barest summary: The staff is extremely professional and courteous; the cleanliness takes spotlessness to a new high; the décor and comfort of the well-equipped and almost anechoic rooms is luxuriously marvelous; the pool and hot tub is just as clean and they are both at precisely the perfect temperatures to my preference; and the breakfast with four hot and delicious selections plus a fantastic machine that makes instant and delightful pancakes is an offering that many other hotels should be duplicating. There is absolutely no reason to stay anywhere else in Lethbridge!

    5
    « Wonderful Best Western Plus experience »

    Hotel staffs are very friendly and helpful. Provided quality service in a wonderful environment. Highly recommended for your stay in Lethbridge if you are looking for affordable hotel. Easy reservation process with caring customer service.

    4
    « Nice hotel at a good price »

    It's one of the newest hotels in Lethbridge. It's clean, comfortable and easy to find. It's close to the highway without hearing the traffic noise, close to the casino if you like to gamble and a short drive to downtown restaurants. the provided buffet breakfast is very good.

    4
    « Overnight stay »

    First time staying at a Best Western. Excellent value, very clean rooms, amenities were plentiful in the room. Beds were clean and comfortable. Staff was very courteous.I would definitely stay again!!

    5
    « Top Notch »

    Hotel was clean. Service was good. Location was quiet. You couldn't hear the traffic despite being close to the highway. Breakfast was excellent. Mattresses were a little too soft for me but not everyone needs a very firm mattress. I would recommend this hotel to anyone travelling to Lethbridge.

    5
    « Always a Favorite »

    This BW location is one of the friendliest around with a quiet location, always clean and beautiful rooms and the best rates we've seen for returning guests! We don't even check out any other location when heading through this area.

    5
    « Most polite staff »

    Very easy check in. Staff very polite and helpful. Because there are no freezers in the room they personally saw to it that my ice packs were kept frozen. Needed these ice packs for back problems. Good supply of clean towels. Very comfortable beds and quiet air conditioning.

    5
    « Excellent place to stay »

    This is one of if not the best Best Western we've stayed at. Clean, bright, fairly new facility. Staff were all very friendly and helpful. Room was clean and the bed comfortable. Breakfast was better than some restaurants. Rate was reasonable, good value. would have been perfect except for noisy air conditioning unit in the room. Would definately stay again.

    5
    « Reliable »

    I have found Best Westerns to be consistently good. This one has ample parking with lots of Long RV/Trailer parking spaces. Our room had A/C hooked to the wall thermostat. Good comfortable bed, complimentary breakfast. Very content and will stay here again.

    5
    « Very clean and new hotel »

    every thing was good, except the air conditioner was too noisy. breakfast was nice, staff were friendly , and nice. the pool is little bit small. room was very clean. bed were nice, bath room was clean.

  • 5
    « Woody1943 »

    All Staff members were very friendly and helpful. Room we stayed in was exactly what we were looking for as we were traveling with a puppy. Breakfast was fantastic. Price was really good compared to other BW's we have been staying at.

    5
    « Best hotel experience ever! »

    Needed rooms late on a Saturday when everything in the area was booked. When I called, a cancellation just happened. I needed two rooms but they somehow were able to provide us with a room that had two kings. It was 37 outside that day so the beautiful shower and toiletries offered we greatly appreciated by us all. In fact those were excellent products. Air conditioning was a life saver. Beds were comfortable and breakfast was a surprise. They offered a fantastic choice of good food with great service.

    5
    « One night stop as travelling through »

    Great hotel and close to highway with lots of places to have dinner. Hotel offered 10% off for Brew Pub nearby. Okay but not best for food when tired --fast food options nearby would have been better choice Good pool and fitness area. Enjoyed breakfast in morning with lots of variety. Room was quiet with comfortable beds.

    5
    « A good deal in a new hotel »

    We were travelling through Alberta and found ourselves in Lethbridge for a night. We called up the Best Western the day before and booked a junior suite that came to about $170 after taxes. The bed was comfortable and we had a separate sitting area to watch TV. We made use of the pool and waterslide. Continental breakfast was included and was above average.

    5
    « Great place to stay »

    This hotel offers very modern spacious rooms with very friendly staff. The hotel is clean, the breakfast is great and the pool and hot tub area was very nice along with the waterslide. The price is reasonable...great place to stay, this is always my first choice when visiting Lethbridge.

    4
    « Best Western, Lethbridge, Alberta, Canada »

    Very good hotel & service. Breakfast room excellent. Forgot to inform on checkout there was an issue with bathroom sink so sent them an e-mail the next day and received a reply within hours informing me the issue had been taken care of.

    5
    « Nice »

    Room was nice and clean the hotel staff at the counter were friendly and approached me with respect, I stay weekly at best westerns because over all I like the comfort and service I get while staying there

    5
    « my stay »

    Award winning staff and hotel,The staff make you feel like family and your coming home for a visit.House keeping exceptional and the rooms are quiet and well laid out.Nice features in hotel lobby, water,coffee,etc.Great gym and pool area.

    4
    « Pleasant Stay in Lethbridge »

    The Best Western Plus was easy to find, had quick access to all major routes to/from Lethbridge. The hotel was clean, comfortable and up to date. The desk staff were terrific. There is a nice pool with water slides. We didn't use, but it was a popular amenity for families.

    5
    « Great place »

    We booked a king suite. Check in and check out was a breeze. The front desk staff were very friendly and polite. The suite was large, comfortable and very modern. The complitantly breakfast was a hot breakfast, that was available on dinnerware and silverware. Was a pleasure not to eat off paper plates and use plastic utensils. I will most definetly be returning to this motel. All service were above and beyond today's motels. Excellent job.

  • 4
    « Weekend getaway »

    This location had amazing front desk staff. They were very friendly and always there to help when every time. The only few problems that we had we're with the breakfast the food was cold and one of the girls was not very welcoming just kept going in and out of the lounge. The weekend attendant was very nice and even gave suggestions on places to visit. Overall we were very pleased with our stay a few things to perhaps consider would be newer mattresses and some improvements in the prep of the breakfast.

    5
    « Rolling with the punch »

    Got to the hotel to only find out reservation was for the next night. They quickly found us a room and being Gold members, even got an upgrade. Doesn't get better. BW has never disappointed us and will continue to be our hotel of choice.

    5
    « Excellent »

    Our stay was great from start to finish. The staff are very friendly, the rooms are beautiful and clean, they gave my dog a gift bag, the pool was great and Tao was the continental breakfast. Would recommend this hotel to anyone.

    4
    « Higher Price but Worth It »

    We attended the Street Machine Weekend in Lethbridge in July, 2017. We were unsure at first if we would attend, so I looked for a room later than usual, and most everything was taken, except for the Best Western. While the price per night was higher than most, we knew it was a fairly new hotel, so we were satisfied with the cost. Check-in was seamless, and the entrance had a very inviting and clean ambiance. Our room was clean and spacious, on the main floor. The beds were not as soft as I'd expected, but we had a good sleep regardless. One night, my kids wanted a late night snack, and the lady at the front desk helped them at the small nook they had behind the desk, which had chips, pop, etc. She was very friendly and helped the kids pick out what they would enjoy. The very spacious parking lot provided for ample parking. We tried the hot tub/pool, with a small complaint. I'm not sure if it was due to hotel regulations or not, but for the amount of people in the hotel, the pool and hot tub were built pretty small. Hot tub was Max. 6 persons. I wouldn't push it past four persons max, and that's being generous. The pool was ok, providing no one went down the waterslide. You were hard pressed to find anywhere in the pool to relax without getting a foot in your face or a tidal wave of water whenever people came down the slide. All in all, a great experience, and I would definitely recommend this hotel for anyone, as well as stay there again myself.

    5
    « Family trip »

    It was a great room. The staff were very accommodating to our needs They told us great things to do, that were within a hours drive..Breakfast awesome, something for everyone. Kids loved the pool and slide.

    5
    « Great stay »

    One of the best places we've stayed at. From check in to check out everything was great. We stayed with three other couples and everyone enjoyed the stay. Breakfast was well prepared and plentiful. Will definitely be going back

    4
    « A real suite hotel in Lethbridge »

    Just spent the night at the Best Western Plus Service Inn and Suites. It definitely lives up to the name. The rooms have really tall ceilings. It sure makes a difference. Our room was very spacious. The beds and pillows were real comfortable. The lobby is real nice. The breakfast was superb. They actually have real plates, bowls, and cups. It had lots of choices three different kinds of juices. Bacon and Sausage, eggs, hash browns, various muffins, bagels, breads. They had French Toast as well as pancakes. Four cold cereal choices, yogurts and many topping options. The only real draw back at this hotel is the pool area is really small. The whole pool area should of been bigger probably at lest twice as big as it is. It gets really crowded and is really loud. This hotel is definitely worth staying in if you are in the Lethbridge area.

    5
    « Excellence Experienced at BW Plus Inn and Suites »

    We experienced "excellence" during a recent trip to Lethbridge. The Best Western Plus Service Inn and Suites proved to be the right choice of hotel accommodation for us. It would be very difficult to find fault with the property and the good people who work at this Best Western Inn. At check-in, we were greeted by front desk personnel in a very friendly and welcoming manner. These folks provided us with a pleasant surprise. We were offered a complementary up-grade to a junior suite. This junior suite was large, modern, well-maintained and spotless in appearance. Visitors should also be aware that the hotel offers several amenities including pool, water-slide, exercise room, and business centre. As a final surprise, we arrived on a day when the hotel offered complementary light hors d'oeuvres, beer, and wine. This doesn't happen very often, and we were very happy to participate in this event. We have no hesitation in recommending this property.

    5
    « One night stay »

    Front desk girl was professional, friendly and very welcoming. Made us feel valued. Hotel was new, clean and modern. We had a beautiful King Suite - upgraded. The bed was comfortable. We did not stay for breakfast as we were on a long ride to Arizona - on our bike. Would definitely recommend this hotel.

    5
    « Excellent hotel »

    We only stayed one night but would definitely have stayed longer, this is a lovely hotel with excellent facilities, the room was lovely and a nice pool area with a small outside sitting area which we really liked. The staff were lovely and helpful, definitely recommend this hotel

  • 5
    « Nicest hotel in Lethbridge »

    Very nice hotel. Clean, comfy, great service, awesome breakfast, plenty of parking, wonderful access to casino! Tim Horton's is close. Very nice hotel, yes it is very nice, really really nice hotel in Lethbridge Alberta

    5
    « Best Western Hotels & Resorts Lethbridge »

    Excellent accommodations and most professional staff. 12 stars out of 10, definitely will be back, thank you! Clean & quiet room (when we left our room we could hear the next door room with their tv up so loud, but heard nothing in our room!) and clean building, excellent breakfast, thanks again!

    5
    « Great room good hospitality. »

    Love the room they are neat and tidy . Staff is friendly . I also love the free beer and appetizers on Tuesday evenings . All your locations should do that . Will definitely stay again . Looking forward to my next visit .

    5
    « Ladies Trip »

    This hotel staff were very accommodating, friendly and knowledgeable about Lethbridge. The hotel was clean and our room was very nice. The hotel is situated close to a restaurant and casino. Breakfast had a gluten-free option.

    5
    « Restful retreat »

    Always a pleasure to stay here. Front desk staff are so helpful and friendly, as are the housekeeping and breakfast staff. The new checkout time of noon is also wonderful. We love the comfortable beds.

    5
    « My hotel of choice when I am in Lethbrige, AB! Awesome! »

    A great place to stay in Lethbridge; definitely my favorite hotel. Very well kept, in new condition, offering an excellent breakfast, clean and very comfortable rooms. Easy access from Hwy 3, close to downtown, shopping and the fair grounds. Is a very new hotel with extremely friendly staff that go the distance to make your stay great. Cannot wait to visit again!

    5
    « Best of the Best »

    Great place. Clean and well run. Super breakfast. Especially liked the automatic pancake maker. Pool and waterside were excellent. Staff do a super friendly job of taking care of guests and making you feel special.

    4
    « Lethbridge Best Western »

    The best Western was her homebase for a large family gathering in Lethbridge recently. The rooms were fresh, clean, and well appointed. Having a swimming pool with water slide was a real benefit for all the children that attended. Breakfast was amazing. Being close to the parks and other points of interest was also very helpful. Highly recommend as the Best Western in Lethbridge.

    4
    « Comfortable Stay »

    My son and I came out for a soccer tournament. The room was clean and comfortable and the internet worked well. My son liked the pool and waterslide. The breakfast was included and done very well. Staff was friendly and efficient. They had a small banquet room that you could use for a group dinner or meeting which was useful for our team. I would stay here again.

    4
    « Good Quality at a Reasonable Cost »

    Everything was reasonable, as you would expect from a Best Western in Canada. Nothing made me say "wow" or "whoa, that was awesome and unique" but similarly, nothing made me say "too bad about that" or "I wish that worked better". The gym was clean, small, functional. The pool was clean (with a slide & hot tub), small, functional. The room was... Generally "good quality at a reasonable cost".

  • 5
    « Out stay at Best Western PLUS Inns & Suites »

    My husband and I stayed at the Best Western PLUS in Lethbridge, Alberta. The staff were friendly and very helpful. Although there were children staying the same hotel who were participating in a sporting event that weekend, the hotel was very quiet . We were amazed. The hot breakfast was very good; there was lots of variety. We appreciated the large water dispensers in the lobby, which contained slices of lemon and lime. There were fruit snacks available throughout the day , as well. Our room was very nice and clean, and had a 40 inch TV , desk and work area , and free high- speed wireless Internet. The beds were very comfortable.

    5
    « 2017 University Grad /Lethbridge AB »

    Staff were really friendly ,helpful n professional. Loved the hot breakfast included with the room. Hotel n rooms very clean. Coffee n water provided in the lobby front desk is a truly nice added touch. Would recommend this hotel to everyone.

    5
    « Lethbridge Visit »

    This is an excellent facility for business stay in Lethbridge, located conveniently to several major thoroughfares and highways. The rooms are well maintained and clean. There is a proper desk for business work unlike so many today that have tiny little credenzas to work on. The breakfast is excellent, attentive staff, clean bright room and good choice of breakfast options

    3
    « Disappointed »

    Stayed here a few times. Clean hotel and nice staff. The thing that I did not like is that the damage deposit was $100 the first time we stayed $200 the second time and when I was going to book the third time and it was $250 so we booked elsewhere. We never did any damage at all if anything the cleaning staff had less to do when cleaning our room. Needless to say we stay at another hotel now. Will not book with them again.

    5
    « Vacation »

    This Bset Western hotel is absolutely one of if not the best I have ever stayed at. Adequate parking and rooms are very clean and comfortable as well as being very quiet. Hot and cold breakfast items were excellent.The staff were all very polite and courteous. Excellent stay which my wife and I enjoyed.

    5
    « Modern and Surprisingly Well Appointed »

    Staying a single night for a couple of relaxing (more so if we played better) golf games in the Lethbridge area. We always enjoy our visits to this area which we center around relaxation and a bit of golf in this warmer part of the Province of Alberta. Our first stay at a Best Western in Lethbridge and we were surprised by the facility especially considering the location on the eastern portion of town which we always thought of a bit commercial or even industrial. Easily accessed the hotel and discovered it was very current as well as surrounded with food establishments. Staff were very helpful from our initial call to book to exiting the morning after. Room was very new, spacious, well appointed and clean. Breakfast included quality and warm food. Plenty of parking as well as a pleasant exterior appearance. We have stayed at a very large number of Best Western facilities over the past couple of years and the Lethbridge Suites ranks very high in our experiences. Highly recommended to all.

    5
    « Amazing staff »

    I don't even know where to start with this review... Let's see: Pros: Spacious, clean rooms Large breakfast area Extremely helpful and polite staff First aid kit on site - trust me, it comes in handy Easy check in/check out Cookies and water Fridge/microwave in room I had booked a king suite for a night on my way back to Winnipeg - the room was huge! The separate living area had lots of comfortable seating, bed was very comfortable, shower was nice and hot, with no leaks or cracks. I cannot compliment or thank the staff at this location enough - as I said in my email review the two ladies behind the counter calmed me down and patched me up when I got a concussion in the parking lot (super windy - back hatch slammed down on my head) I've never had a head injury before, and combining that with the crappy week I had been having I reached my breaking point when I saw the blood coming down...I went to the lobby and the two young ladies there jumped to action - 1 calmly talked to me until I was no long bordering hysterical while the other brought out the first aid kit and checked out the injury. The level of care and compassion was out of this world, and definitely not something I'm used to...Best Western will be getting my business for future stays, that's fur sure.

    4
    « Lethbridge get away »

    First time we have stayed at this hotel. We lucked out when we checked in Allison was getting ready for customer appreciation happy hour. They had burgers, beer and wine. Nice touch and I guess they do this on a weekly basis. Located beside the casino and main roads it gives easy access to the city. Hot tub was nice and hot, rooms were clean and up to date. Only complaints would be it takes awhile for the hot water to come in the shower or bath. Dora was very friendly and helpful. Thanks for great stay.

    4
    « Great Value! »

    Nice, comfortable hotel stay for a very reasonable price. This hotel offered great value for the price! Clean room, friendly staff, ample free parking, good location, free breakfast and comfortable bed.

    3
    « Grad Weekend! »

    Very Average...but clean rooms and friendly staff make the difference. Breakfast was better than expected. Would we stay there again...No...we would try something different, simply to try and improve our experience within the city...

  • 5
    « Fantastic rooms for a great price »

    We stayed here when in town for a wedding. The staff is friendly and the rooms are clean. The pillows are a little soft for my liking but that is most personal preference. Love the options at the breakfast. Will without a doubt stay here again.

    5
    « Highly rec »

    The property has a great location. Walking distance to the casino. Rooms are modern and the king room with separate sitting area is great. Hotel staff are extremely professional, helpful and accommodating.

    4
    « Excellent »

    Close to casino amd evergreen golf centre. Super clean and friendly staff. Water and coffee in lobby. Free WIFI and breakfast. Comfortable bed. Room was a little noisy. Pool and hottub area and close to highway 3

    5
    « pleasant accommodation »

    We have had occasion to stay several times when medical appointments bring us to Lethbridge. On every visit we have found the room to be clean, well-equipped for our needs, and conveniently located to accommodate our pets - that were welcomed with gift packages. There are grassy areas and clean sidewalks available on the grounds and the venue is within minutes of most medical facilities by car. The staff are amazing - everyone from the front desk staff to the breakfast providers and maintenance personnel has/have been friendly and helpful. Thanks

    5
    « Business Trip »

    If you are travelling on business this is a great hotel to stay at. Reasonable prices, great customer service. The rooms were fairly quiet, no complaints. I travel often and for the price this hotel is a steal.

    4
    « A Perfect Stopover »

    It's across the parking lot from a Timmies... What else does any good Canadian need in a hotel? How about professional and friendly staff? Check. Clean rooms with comfy beds and room to stretch out? Check. The best coffee in any hotel chain? Check. A yummy breakfast? Check. Convenient location? Check. Lethbridge is a beautiful city and this hotel is the perfect place to stay a night or a week while visiting this jewel of Alberta.

    5
    « Great place »

    Good place to stay, Quiet, comfy beds, good food. Aseome people with great smiles and attitudes. The food was good but the scrambled eggs were a little sucky, But over all was a nice place and will be back.

    5
    « Never Disappointed »

    We stay at Best Western whenever possible and are NEVER disappointed. They allow pets so bringing our dog is very much appreciated. The rooms are clean and comfortable and the breakfast is incredible. Staff go out of their way to be helpful and demonstrate a significant level of professionalism.

    5
    « Business trip »

    Great hotel, excellent staff usually stay at this hotel as they are close to all access points. I have stayed here frequently and found the service and amenities to be consistent. Although priced accordingly well worth it....you get what you pay for!!!

    1
    « Bad Treatment »

    Have there one night for the last 6 months Gave bookings till the end of 2017. However on the 26th. April when I arrived I was told to show photo ID before getting the room. I said NO. The result was no ID then no room. This hotel has all my personal details on file, including credit card, as well as being a Diamond Elite member. There was only one phone call from the GM, and that the next day where he tried to talk to me while I was driving. Told him I would phone back in two hours and never heard from him again. I have cancelled all the bookings nd will seek to find a new home from home. I am not hard up for the Best Western and am so sorry I led many people to go there with the review that was published

  • 5
    « Great Hotel »

    Love Best Western on the whole and this one was no exception. I have stayed many times and only once did i not enjoy the hotel, it was one in the states and what i like about it most is value and you know what to excpect

    5
    « Great place to stay »

    The experience was great from start to finish. Front desk agents were very pleasant and general manager was there and greeted the folks checking in. Reservation was handled in a timely manner and room change upgrade was automatically done by them. The room was spacious and very clean. Amenities were nice, even had a scale! Lots of TV channels + restaurant recommend was great. Would definitely stay again if I ever have to go to Lethbridge again.

    4
    « Overall a good choice »

    On the outskirts of town. Kept getting two queen beds for just myself. No freezer in the fridge. Staff is very good and the breakfasts are a can't miss. I would stay again. I've stayed at several BW Plus locations and they all seem to be a bit different in what is offered etc. This location is one of the better for cleanliness, comfort and staff especially

    3
    « Overnight stop »

    this Best Western is in an area of Lethbridge where there are not a lot of restaurants. it is sort of out of the way. hotel amenities were good, breakfast was good as well. The staff at the front desk did their job with no additional words ! not the normal friendly welcome.

    5
    « Amazing!! »

    We were traveling for a family visit as well as a wedding! The ladies at the front desk were so welcoming and kind! We went to check in our room wasn't quiet ready yet so they gave us a complimentary upgrade, made our day since we didn't have a good start to the trip. Everyone from front desk to housekeeping made our stay awesome! Everyone was so helpful and kind. I love staying here when I come to visit my family! Definitely will stay here again.

    3
    « service »

    good ambiance,friendly staff. the only thing i don't like are * AC unit it's a little bit noisy my kid woke up a few times. * ice machine is so loud when people are getting a ice first thing in the morning

    4
    « Stay at the Best Western Lethbridge »

    Satisfied with the service and staff. Good hot breakfast. Nice and clean rooms. Quiet location. Front desk staff were friendly and helpful at check in. Staff at the breakfast were very friendly and accommodating. Clean tables and service counter.

    5
    « Very satisfied »

    The check in staff was very friendly and efficient; had our upgrade ready for our arrival. Accommodated our little dogs nicely. Breakfast was good with a nice variety for us all. The gal in the breakfast room was sweet and kept the tables cleared and clean. Our room was spacious, clean and bed comfortable. Definitely will come back the next time we're in Lethbridge.

    4
    « Medical stay »

    We so appreciated the medical rate your hotel provided us with. We very much enjoyed The breakfasts and customer appreciation evening! My only comment is the room needs a bit of a quiter fan. It was very loud.

    3
    « Bad Location »

    Stayed in a suite. Not sure if it was the location of the room, but terrible sleep. Train horns all night. Loud heating/AC units. Could even hear units in other rooms below us when they kicked in. Have stayed in the area many times before in another hotel and have never heard a single train.

  • 3
    « Not the best »

    We were on the 4th flr and it smelled of East Indian food being cooked both when we arrived in the room and the morning also. The hall also smelled of food cooking. The breakfast was cold the eggs,sausage, and french toast. We always stay in Holiday Inn Express and will go back to them again over this location.

    4
    « Lethbridge in April »

    The room was a bit too warm for our comfort, but on the plus side it was clean, smoke free, pleasant atmosphere, and except for the noise in the hall one evening, reasonably quiet.. Nothing to dissuade us from staying there again.

    5
    « Great Stay Once Again »

    I have stayed at many locations in Lethbridge over the last 9 years of travelling there for work and have stayed almost exclusively at this location since it opened. Staff are great, if you have a concern it is taken seriously. Location gets better and better as this corner of Lethbridge continues to become more commercialized so there is always new restaurants etc opening within walking distance yet close enough to everything the city offeres within a short drive. Plus this hotel is busy but yet it is usually very quiet in the room which is great after a long day.

    5
    « Great Service »

    From the time we requested a room (without a reservation) to the time checking out, the service and hospitality provided by this hotel was wonderful. our room was very clean and nicely furnished, and the bed very comfortable. The room rate was very reasonable since it included a full, hot buffet breakfast. We were fortunate to have booked on Corporate Tuesday's and were invited to a a social gathering that included hot appetizers, wine and beer. There was plenty to eat so having to go out for supper was not necessary. We would definitely stay here again.

    5
    « It is what they say it is! »

    I had to visit Lethbridge for business and chose the best western Plus because of the reviews. We made a good choice! The front desk was well managed and the staff were great people. The breakfast in the morning was good. It had a lot of variety. Also there was a restaurant across the parking lot called Coulee Brew Co. It's delicious. I highly recommend Best Western Plus. I'm going back in a few weeks!

    3
    « Clean and good service but... »

    We stayed her last weekend with the kids on account of their tournament in town. Checking in took a very long time as the line up was huge. They did bring another staff member to the front and then things moved along better. The hotel was very busy. Our room was 329 and was right above the front lobby. We felt like we couldn't open our window as people were out there smoking quite a bit. The fan on the AC unit was also very loud and woke us up throughout the night. And the bathroom door didn't latch. It was clean and the beds were comfortable but I am unsure if we would stay again.

    5
    « Very nice! »

    We arrived on a very busy weekend, the hotel was full and bustling. Nicole, the Front Desk Agent was amazing. She made the check in process easy and seamless, all the while caring for the snack shop, the phones and guests asking questions. Kudos to her! The rooms were clean and well appointed. I will visit again :)

    4
    « Comfortable stay »

    The hotel overall was quite nice but I think I would try somewhere else if I were back in the area. The main reason we stayed here was because of the pool/waterslide for the kids and that I was able to get a good price through Expedia. The staff were awesome and the hot breakfast was good. The regular price of these rooms to me is not worth it. There's no extra space in these rooms, just enough space for the beds...although the beds were very comfortable and the whole family had a good sleep both nights. The kids went swimming the second night and I was disappointed with how small the pool was. We had to leave the pool after a short time because with a lot of people in this area it is extremely loud and it gets very crowded very fast. You can't even swim in the pool when people are using the waterslide, especially teens.

    4
    « Beautiful Hotel »

    Was given my room key upon arrival and opened the door to find that I was given a room that someone else was already staying in...have never had this happen before at ANY hotel EVER!!! Went back to reception and the girl at the front desk acted like it was no big deal and got the same response the following morning from the general manager..."sorry" and "I am so embarrassed" does not seem sufficient to me and was very thankful that the person actually staying in the room wasn't there and if I wasn't an honest person, I could have robbed the person whose room I was initially given.

    5
    « Ministry ambassador »

    Great property. New ...Plus Plus Nice touch hotel had finger foods/beverages complimentary from 5.30pm. Gideon Bible in night table. 100 yards to walk to Tim Hortons and restaurant behind property. Hot breakfast. Would stay here again. Excellent staff.

  • 5
    « Outstanding customer service!!! »

    WOW, talk about going the extra mile to provide exceptional customer service! We were in Lethbridge for a family funeral & stayed here for 3 nights. They were very accommodating for an early check-in, provided yummy dog treat bag, tracked down a package that I was expecting, one of the front counter staff dropped an envelope for me at the post office on her way home. Was chatting with the breakfast room attendant & mentioned our purpose for visiting Lethbridge and next thing I knew she gave us a sympathy card that the staff signed!!!! The room was very clean, business centre was well stocked with no problems accessing email & printing. Will most definitely stay here next time we're in the area. Every staff we came across was friendly & very helpful

    5
    « Great job »

    I have stayed at the Best Western in Lethbridge many nights over the last year and it doesn't matter who is at the counter, they are always polite, speedy and get me going! Great job. Their checkout in the morning is the same, perfect

    5
    « Great Place To Stay »

    This is a really nice hotel. As a loyal BW traveller we checked in & immediately got upgraded to a king jacuzzi suite based on our loyalty level without our having to request it. The staff here is friendly & competent. The rooms are clean & well appointed. The breakfast was excellent with plenty to choose from. The breakfast lady is very friendly and helpful. We will stay here again when in Lethbridge.

    3
    « No Care for Loyal Customers »

    Agreed, the service, cleanliness and value of the BW Plus Lethbridge is of a very high standard. The facility is new, the water slide excellent, the appointments of the rooms and hotel cleanliness is outstanding. However, I am a BW Diamond Select customer who spends more than 70 nights at BW a year and the customer service I had been afforded is appalling. Firstly, none of the upgrades or due recognition was offered at reception, then upon check out, an Australian woman assisted me who's accent was difficult to understand (along with a mumbling issue). When I politely asked her to repeat what she said, she became confrontational and rude, almost confrontational. The name tag stated Australian Sales Manager, if that is BW leadership, I'm changing loyalties! I definitely will not be back to this location ... worst treatment of a loyal customer I have ever experienced in any BW. There is no point being a loyal customer at this location, you'd be better served with another chain in the area.

    5
    « Should be flag ship for Best Westerns »

    I honestly can't say enough about how great this BW is. I'm a loyal BW traveler, so I know what to expect and this location exceeded previous experiences. You won't be disappointed ?? Beds were so comfy, kids will love slide at pool area, and breakfast was very well done.

    5
    « No other place to stay »

    Top shelf customer service, excellent rooms, fantastic breakfast, awesome conference rooms. Very, very professionally run from the general manager to the marketing manager to the front end staff, to the housekeeping team and so on........10/10

    4
    « Clean, comfortable and friendly staff ! »

    This was a nice place to stay. We booked multiple rooms for our family. The rooms were clean and comfortable. The breakfast items were good too. Wish that the breakfast was offered until 11 instead of 9 or 10. All in all though we would recommend this hotel to other families.

    4
    « Beautiful Room »

    This newer property has beautiful rooms: spacious and well-designed with nice touches--for example, "glass" glasses. It is in an excellent location with easy access to the interstate. The staff is both friendly and accommodating. We found the room very quiet as to outside noise, but the air conditioning unit had a noticeable click when it started and stopped (a minor point). Overall, we had a very good, one night stay.

    5
    « Clean Friendly Hotel »

    Spacious rooms. Excellent breakfast. Extremely friendly staff and great service. This is my third stay here and it will be my first choice for any trip to Lethbridge. It may be just a little more expensive that some of the others but it is worth it.

    5
    « Nice hotel in a good location but noisy »

    The restaurant next door seems to have a biker clientele and was very noisy with revving bikes and speeding through parking lot. The room was nice and clean and new and the breakfast staff were excellent

  • 5
    « Beautiful room,great staff »

    Nice, hotel great staff, the in room jacuzzi was really nice the room was a bit pricy would be nice for 140-150 total instead of 200+ but this was no fault of the the employees be nice if there was a Wyndham here to give this hotel a little competition.:-)

    5
    « Another great stay »

    Down visiting my in-laws again, we stayed here at our favourite hotel. Lacey accommodated us on the Saturday night when we weren't suppose to Check in until Sunday. We got a gorgeous jacuzzi suite with a king size bed, right across from the ice machine. We heard zero noise from the ice machine through out the night. When housekeeping came to our room to clean it, to our surprise they organized all of our toiletries neatly on a folded towel, it really took us by surprise. When going down to the lobby in the evening to meet my in-laws we saw Nicole she's always very pleasant and happy to see us. Melissa checked us out on Monday morning it was nice chatting with her. We called Monday afternoon to check back into the hotel we decided to stay another night. Melissa got us into the same beautiful jacuzzi suite. We were very happy. We will be back in a couple weeks for a wedding, we are very much looking forward to It. Thanks for the great stay. Your team is amazing!! ??

    5
    « First time bring small dog »

    What great staff, well trained but more likely just people who really care about customers, including pets. One Lady,"M" Was great, seems to always around to help. Our dog received a welcome gift bag, wow. Room was very clean and comfortable. Complimentary hot breakfast was very good. Location depends on your travels, great passing on main highway east or west. If you want to spend time In Lethbridge, hotels on Magrath are more closer to shopping and restaurants, but doubt as nice. Would definitely stay again. PK

    5
    « Favorite Lethbridge hotel »

    Stayed here last night. Checked into the Lodge and left because the state of it is deplorable. We called the Best Western at 130am and they got us a room. Cleanliness is top notch, service excels and the free breakfast is delicious.

    5
    « Friendly service and great rooms »

    A good choice in Lethbridge for travelers. Friendly staff at the front desk and diligent staff in the breakfast room each morning. The beds were comfortable and the full length mirror, in the main room, with a shelf to hold cosmetics is so appreciated when 4 people travel together.

    5
    « Terrific Stay! »

    In advance of our stay, we received a friendly call from Michele, the manager. Nice touch. Our room was lovely, and she had automatically upgraded us to a suite because of our BW Rewards membership--we didn't request it. A very comfortable stay, great bed, quiet, clean, classy. Great management, friendly service. Recommend without hesitation!

    4
    « The stay was good but too short! »

    We arrived late because of other activities but the staff was very helpful even at that hour. The room was in good order and clean and comfortable. We had to hurry off again the next morning because of an appointment in Cardston but we would gladly stay at this hotel again. The breakfast was also good.

    5
    « Great Price, Comfy Bed, Amazing Hot Breakfast! »

    Located close to Casino Lethbridge, easy to get into and out of quickly and back onto the highway. Clean, comfortable rooms with comfortable beds. Front desk staff was friendly and helpful. Check in was quick and efficient. Lots of hot water at the ready in the shower and the linens and towel are all in good condition. The breakfast room offers the best hot breakfast that we have ever had. Offerings of eggs, bacon, fresh baked goods, yogurt, hot and cold cereal were offered and plenty of it. They have a pancake machine rather then a messy waffle maker, that even though it was slow, provided good pancakes and entertained every child in the breakfast room. Staff were constantly cleaning and bussing tables and a meeting room next door was available as the breakfast room was full. Only problem was the air conditioner unit in the room kept starting and cutting out every few minutes all night and had a very bad rattling noise each time it turned on or cut out. Reported to front desk at check out and they were going to have it looked at.

    5
    « Excellent choice in Lethbridge »

    This hotel is very well located. There is ample parking. The staff is particularly friendly. The rooms are fabulous. The bed is as comfortable as you will find anywhere. The pool area is very well maintained and very relaxing. The breakfast is very delicious and has full time staff maintaining it. Try it. You will love it.

    4
    « Excellent end to a long day of traveling »

    Arrived to this hotel after a long 12 hour day of driving. Front desk staff was very friendly and knowledgeable of the area. Provided me with information as well as weather forecast for the next leg of the journey. Room was clean and very comfortable. Free hot breakfast is also included.

  • 5
    « Very good stay »

    Highly recommend. I stooped at this location many times this year. The rooms are very clean, the staff is very friendly and a decent breakfast too. Definitively I will use again Best Western Lethbridge when in the area.

    5
    « Clean, Convenient & Friendly »

    We regularly stay at this property for business purposes. Staff are friendly, knowledgeable and ready to help. Management works well with our internal billing processes. I work with this property at least once every couple of weeks, and I have never heard a bad word about the facilities or the staff. Very glad to be doing business with this property, and hope to continue to do more in the future.

    5
    « Summer trip to Southern Alberta »

    After having been to many hotels, there is not one that I have visited that I can remember a more friendly staff. The staff here made our trip. The hotel is beautiful and new, but that all pales to the welcoming smiles from the staff at the front desk, the helpfulness of the staff at the breakfast in the morning, and to the welcome basket that we found in our room shortly after we checked in. Our 6 year old daughter loved the pool and the waterslide. It was a great way to start and end the day.

    5
    « Great stay »

    We thoroughly enjoyed our short stay here. It was clean, comfortable, new; everything was in great shape. The staff were very friendly.The staff in the breakfast room were working very hard to clean up, replace supplies and food items. We hope to stay here in the future.

    5
    « Great Accomodations »

    I alwyas like to stay at Best Westeer Plus for the consistency of accomodations provided. Rooms are always above my expectation. stff are super friendly and accomodating. My weekend at the Best western Lethbridge did not disappoint.

    5
    « Even better the second time around »

    We found our stay in Lethbridge even better the second time as the area around the Best Western Plus Service Inn & Suites had been further developed. This included the Collee Brew Co. right next door who give the hotel guests 10% off on meals at their restaurant. The nearby casino also offers a pleasant diversion. The staff and service at the hotel are excellent, and make for a very enjoyable stay.

    5
    « Wonderful stay »

    Wonderful stay starting will NICOLE W in reception she was lovely, cheerful. the hotel Was great. The rooms were clean and new. Easy walk to a cool place for dinner out the back door with a 10% discount

    5
    « Beautiful place to relax for an evening »

    We had to be out of our home because of repair work. It was a wonderful refuge to be in this hotel to just relax and rest. We had a jacuzzi suite so it was great to just relax in the tub with a glass of wine. It was a wonderful staycation!

    2
    « Dogs spoiled our stay »

    The hotel itself is very impressive. The staff were efficient, friendly and helpful although we had to wait to check in because the clerk was on the phone booking another customer. We asked for the top floor and were granted our request. The room was lovely, comfortable, and had a nice view. The breakfast was good with a nice variety of options. Our stay was spoiled because this hotel allows dogs on the ground floor. At around 7:00 am a large dog began barking out in the parking lot. It was in a vehicle in a kennel and the noise just kept going for over an hour. I never saw the dog but it's bark was very deep and agitated. I don't know why it was in a vehicle instead of the person's room. We found out that the owner of the dog was staying in the hotel. And then, as we were walking down the hall on the ground floor towards the breakfast room, a woman opened her door with her dog on a leash and it barked and jumped at us. She didn't even apologize. I understand that the hotel is trying to accommodate pet owners to sell rooms, but we will choose hotels in the future that do not allow pets.

    4
    « Enjoyed »

    We stayed at the BW in Lethbridge from Sep. 05-09', the staff was always friendly and helpful. Best breakfast, they also had a customer-appreciation evening with all sorts of goodies. We will stay there again!

  • 5
    « Lots of Extras »

    This is a very well appointed, pet friendly property. The rooms are larger than usual In this price range. The free breakfast is extraordinary. The beds are very comfortable and the pillows are great. There is a pool and hot tub.

    3
    « Average »

    Nice clean room. The pool and waterslide was awesome for the kids. The room was noisy at night; you could hear a train passing by multiple times throughout the night. The breakfast wasn't very good. The hotel staff was very helpful and friendly. Not a bad hotel, more average. I would stay there again if I needed to.

    5
    « What Can You Say Besides Wow! »

    I had made the booking over the phone rather than the web site, which is the normal process for me. I dealt with Tiffany who took all our details and request for a top floor room in a quiet area. Although she could not commit to this, she indicated she would do all she could. When we arrived, not only were we in the room type we had hoped for but there was a gift basket in the room with a bottle of wine! The check in was outstanding, Alandra did a great job. The room is clean and comfortable. We attended the evening drinks and appetizer event. The internet works well, couldn't ask for more. There is ample parking. Can't thank Tiffany enough for making the effort she did to ensure a great stay. We would absolutely recommend this hotel to other travelers.

    5
    « Red Ram Driver »

    Fantastic staff, clean rooms thst smell clean and fresh, great breakfast and is constantly being monitored and items topped up as needed, intranet works as it should, great location, easy to get and out, plenty of parking even got bigger rigs. I would definitely recommend this location.

    5
    « Friendly »

    The Best Western Plus Hotel Staff in Lethbridge were very friendly and helpful. They go out of their way to help and make sure you are satisfied. The Room was very clean and modern. Best Western Plus is a very Good value for the money. I will definitely stay here again.

    5
    « Five Star Motel! »

    We did an overnight in Lethbridge during a recent road trip and just loved this motel! As it is quite new was in immaculate condition throughout and includes all new furniture. The staff were most accomodating and friendly at all times both at reception as well as the breakfast room. They were obviously well trained and made us feel welcome at all times. The night we stayed featured a Business Appreciation event which included complimentary burgers, beer, and veggies. There is also an excellent pub next door with great good and local craft beers! The breakfast spread <included in rate> was all hot, fresh, and of super quality. Our room <King> was spacious, light, and very well appointed. The air conditioning and WiFi both worked excellent. My wife also appreciated the complimentary waters - including one in the fridge. We can't say enough good things about this establishment and can recommend it without hesitation to others !

    5
    « Excellent Hotel »

    This hotel is excellent, clean and the staff from the front desk to cleaners were pleasant and very helpful. It offers a nice pool area with a large water slide, as well as a nice fitness room. Breakfast far exceeds that of many hotels I've stayed at before. Will definitely go back and would highly recommend. If you find yourself at this hotel also be sure to check out the brewery directly behind the building you won't regret either.

    5
    « Great value and a fantastic experience »

    We often stay at Holiday Inns and we very impressed by this mid range priced hotel. Room is very clean and excellent front desk experience. We arrived on Tuesday to a complimentary wine, cheese and munchie reception. Hot breakfast was very good.

    5
    « Not a negative on our stay! »

    We booked based on Trip Advisor reviews and could not have been happier. The front desk people were friendly and helpful. Easy parking and new, modern lobby, halls and rooms. Great king bed room/suite with modern bathroom and separate sitting area with fridge. Close enough to variety of restaurants too. The breakfast was a bonus, serving hot eggs, potatoes, bacon and all sorts of breads and rolls. A real high quality hotel.

    4
    « Great place to stay on a business trip »

    Great rooms, good price and a good location for entertainment and great food. Easily accessed off the highway and right next to a great little casino. Very helpful staff and modern clean rooms. This will be "home" for my business stays in Lethbridge

  • 5
    « Very Impressed »

    Excellent Customer Service and very impressive hotel over all. From the booking to the stay it self - excellent service. Even received a courtesy call the day before. Checking in, we asked about a restaurant nearby - was told about 10% discount with our check in. Nice rooms and excellent service.

    5
    « Real Service »

    Stayed at this hotel Aug 5 - 7th. My friend and I were travelling across the country on our motorcycles. We arrived mid afternoon and after a quick lunch asked if we could get a couple of wet rags to clean the bugs off our windshields. Within 5 minutes not only did we have wet rags but a bucket of hot soapy water, a hose, and several rags to clean our bikes. It just seemed like "no" wasn't in their vocabulary.

    5
    « Excellent Hotel »

    This hotel is great. Its got large clean rooms with a healthy morning breakfast that always has hot or cold options for which ever you like. Often I am staying at hotels that say they offer services that don't even compare to this one. Honestly, even amongst their own chain of hotels, this hotel service is well above the rest.

    5
    « Clean, Nice Location, Modern »

    This was a stop over for our family of 5. The hotel is nicely located near restaurants and main highways. Hotel staff were friendly and welcoming. We stayed in a 2 queen room. It was equipped with a mini fridge and microwave. The beds were very comfortable and the bathroom had a large shower. The hotel was quiet and very clean. Overall the room was excellent for the price. The pool is smallish but has a fast waterslide and spa. We spent quite some time in the pool. We made use of the fitness center (open 24 hours) which is very well equipped with cardio machines, dumbbells and a cable station. This is the best fitness center I have seen for a hotel in this price range. The breakfast was free and complete. Pancakes, eggs, bacon, hasbrowns, yogurt, fresh fruit, coffee, muffins, etc. We will stay at this property in the future.

    5
    « Very good value »

    Newer building. Very nice and clean. Love the vending machine selections (frozen meals, snacks, items I may have forgotten, like mouthwash). Staff is always friendly and helpful!! Beds are super comfy!

    5
    « Relaxing after a long drive »

    Everything as it should be. Friendly, no hassles and helpful with advice on local evening venues and activities. Great food across the parking lot and a discount also. The breakfast is satisfying and the hotel location has access to fuel and highway making departure a breeze. Cheers.

    4
    « Excellent place »

    Good customer service, well laid out room. Room clean and orderly, good updates. Always good to have internet free. Had a hospitality customer appreciation night was very well done and nice touch. Complimentary breakfast is always good to get going in the morning, quick good selection and always full and fresh.

    5
    « Great hotel! »

    We had a long day of driving and were happy to have a simple, quick and courteous check-in. The room was super clean, and the beds were really comfortable. Breakfast was fresh and great. The guys enjoyed the fitness room. All in all a great place to stay.

    4
    « Wedding stay »

    As usual we were not disappointed. Location very good, just off the highway. Close to a Brew Pub restaurant and the Casino, if you go to Casinos. Relatively new hotel -2 years old. Staff very helpful Room was ready early.

    5
    « Wedding weekend »

    Suites were spacious and clean. Breakfast was excellent. We were are large party and they were able to accommodate us all. Good location with Tim Hortons next door as well as Coulee Brewing Company which was able to handle large groups including children,

  • 5
    « Nice new hotel. Convenient location. »

    This is a relatively new hotel with great access. Some good restaurants within walking distance. Staff was very friendly. Breakfast was on part with other Holiday Inn Express locations. Would definitely stay here again.

    5
    « Fantastic Week Long Stay »

    Just spent a week at the Best Western Plus Service Inn and Suites in Lethbridge. We wanted to do some photography in Southern Alberta and had never been so chose Lethbridge as our centre point to travel from each day and decided to stay at the Best Western. What a great choice. The room was wonderful, huge, with a jacuzzi, large shower, separate bedroom area with a king size bed. The staff was friendly and helpful and apart from a pretty scary tornado warning and storm we had a fantastic week. I highly recommend it.

    5
    « New, clean, quiet »

    I booked three rooms for a family get-together. They were all very nice and clean. We found the staff to be very helpful and pleasant. We also found the location to be very handy for our needs. I would certainly recommend it.

    5
    « Family Reunion Time »

    We enjoyed our stay and all the freedoms that go with it. Yes we hit the hot tub even though the hotel graciously wanted us in a Jacuzzi room as an upgrade. We found the Jacuzzi downstairs with the pool refreshing. But thank you for the opportunity to have one in our room. Beds were as comfortable as ever and we were well rested each day to take on the relatives. Yes breakfast is big with us and we were treated very well there as usual. Bacon and eggs hit the spot very nicely. Thank you to all the hard working staff, you made our stay very special! Thank you to all and see you next time.

    3
    « Poor planning for handicapped room and Money Grab Pet Fee »

    The handicapped parking, lobby and breakfast room are all located in close proximity to each other. BUT the room is at the FAR FAR end of the hallway, which if fine for electric scooters or wheelchairs but not for people for which walking is a problem and/or painful. I have seen this in several new BW hotels so it is obvious that the same plan is used over and over again. Then was no proper planning or consideration put into the floor plan. There is no simple way to correct this problem in hotels already built but should be corrected for future builds. Over the walk-in shower there is a curved shower curtain rod. This causes the shower curtain to hang out over the floor and therefore floods the bathroom floor. This is a severe hazard for anyone who uses a walker or canes because the floor is EXTREMELY slippery. I was able to stack two bath towels on the floor and that held the curtain over the shower floor. I believe that a straight shower curtain would help the problem if properly installed. Hopefully, this is done before someone has a serious fall. Upon checking in we were told that the breakfast was available until 10 am only to find out in the morning it closed at 9:30 am Fortunately, we went at 9:15 am so we were able to grab a bite before the door closed. Upon questioning the clerk, we were told "that changed a long time ago". When we left at 9:30 am since we felt in the way, we noted that the sign on the door read that the hours were until 10:00 am. Overall a basic, relatively new hotel that is severely overpriced for the city of Lethbridge. After an inflated price then they add a $20.00 PER NIGHT charge for a pet in the room. This nothing but a money grab fee for NO REASON at all. We stayed two nights and I guarantee there was not extra effort needed or put into our room on the cleaning. My dog has her own bed, never goes on the furniture and NEVER has an "accident" in the room. It is so disgusting when multiple US hotels allow pets in rooms for FREE.

    5
    « Great Location, Friendly Staff, Clean and Pleasant Facility »

    Staying here made our last night of vacation a very pleasant one. The staff were extremely helpful, and offered to change our room if the one assigned did not suit - it did. Even though it was a first floor and looked out the back of the place, it was well separated from the road and very quiet. Several restaurants they recommended were in easy walking distance and parking was ample. The breakfast was very good and the breakfast room was bright, and welcoming. The room was comfortable with appropriate amenities. Highly recommend the place.

    5
    « Clean , Modern Hotel in Industrial Area »

    Travelers, who want a clean and modern hotel that has easy access to Highway #3, should give serious consideration to this hotel. This hotel is quite new, modern, and very clean. (We were very impressed with the cleanliness of our room and bathroom.) We found the staff to be very accommodating. There is a complementary breakfast served, - beginning at 6:00 AM. We found that the breakfast room can be very crowded at this early hour. This hotel caters to truckers and other workers who need to "get going" at an early hour. The breakfast room worker was extraordinary in meeting the needs of all patrons. We did not have to wait long for our food. If you need an overnight stay in Lethbridge, you should seriously consider the Best Western PLUS Service Inn and Suites.

    4
    « Nice stay »

    Decided to try a different hotel as I usually stay at the express since its close to downtown. Seems like a very new hotel. Very clean and well decorated. Didn't try out the pool area but the breakfast was pretty good. Real cutlery is a bonus.

    4
    « Solid 4 star hotel with excellent amenities »

    We stayed in this hotel for one night and were upgraded to a Junior Suite. Beautiful room with separate sitting room and large screen tv. King bed was very comfortable, a second TV in that part of the room. Unfortunately, despite all the wonderful features of this luxurious room, the air conditioning unit was not functioning properly. The AC kept kicking in with a very lout rattling noise, which jolted us awake. After a few minutes it would quiet down and run smooth. The loud start-up rattle kept waking us up.

    4
    « Really great pool area for the kids »

    Nice Best Western that has a good workout room and pool/spa area. The pool isn't very big, but what makes it great is the two story tubular slide that goes into it. It is motion activated when you walk up the stairs, so don't worry if it isn't on when you first go in. Good way to wear the kids out after driving all day. Room itself was nice, but not particularly memorable. Your basic two queen beds and bathroom. Breakfast is served in a room just off the lobby. You have to use your keycard to get in. If it is one minute past the breakfast service time your keycard will not work and you will have to go across the parking lot to Tim Horton's like I did. ?? This hotel was having new signage installed while we were there, so it might look different than the pictures show.

  • 5
    « Stay here...you'll be glad you did. »

    I've stayed here a few times and would recommend this hotel to anyone. The Staff is friendly, the hotel is clean, the beds are comfortable and there's even a very good breakfast. Lots of parking with good access.

    5
    « Great value for the money! »

    Look no further when staying in Lethbridge, AB. This is a nice new clean hotel who's staff & management goes out of their way to make you feel appreciated. The night I arrived they were hosting a customer appreciation steak dinner with baked potatoes & a free beer to go along with it! They also served a complimentary hot breakfast in the morning. Clean weill appointed rooms made my stay comfortable & happy. I'd definitely book this hotel again.

    5
    « Awesome hotel »

    I travel all around the country and try to stay at best western. But I must say the one in Lethbridge and Drayton valley r the 2 that r the best great staff and very accommodating I must say I would stay this is my first choice

    4
    « Great Breakfast and clean room »

    This hotel was a pleasure and was very convenient to the hwy. Staff was friendly and helpful. the breakfast was complete with hot food offerings as well as the regular continental offerings. It also offers BREWED COFFEE not liquid concentrate. You wont be sorry if you book this location!

    4
    « Best Western Lethbridge »

    New and clean but overpriced for Lethbridge. We stayed because of pool/waterslide for kids - pool very small and people in hot tub are splashed when kids slide into pool. Noisy hallways. Courteous, pleasant staff. Decent breakfast.

    5
    « Great stay »

    Very clean, Had all the everything we needed, Very hospitable staff and great selection for breakfast. Will stay there next time for sure. Attention to detail and staff sincerity made it a great stay.

    5
    « BEST accommodation by far of 18 nights on the road !!! »

    From the moment we walked through the front door we were treated like their #1 client. Beautiful clean bright hotel, happy and caring and couteous desk staff, personal attention from the General Manager, great pool and hot tub and water slide, lots of parking, craft brewery/restaurant steps away was so convenient AND their included breakfast was so GOOD. Five stars plus!

    5
    « Great STay »

    This Best Western is two years old but appears brand new inside and out. Stayed in a King Size Junior Suite at a very reasonable price. This was one of the nicest, cleanest, best laid out rooms, I think we have had in the Best Western chain and whenever possible, I try to stay with Best Western. The staff was cheery and helpful and we tryly enjoyed our stay.

    5
    « BEST HOTEL IN LETHBRIDGE! »

    Brand new hotel and it wasn't on our GPS. Everything new. We had a "suite" that had an area separated from the bedroom. Everything was perfect here; no reason to stay anywhere else. The breakfast was typical chain-style, but that is what we expected, and it was free. There is an indoor pool, but we did not give it a try.

    5
    « Best Western Plus Lethbridge »

    Great hotel, clean and friendly. Great pool for the kids with a waterslide. I would stay with my family again! The breakfast was ok, institutional, however met its purpose and the kids were happy with the cereal selection.

  • 5
    « Lethbridge week »

    Very nice hotel. Tuesday they had customer appreciation night....they did a good job with free finger food and free drinks. Rooms are very comfortable. Highly recommend this hotel for stays in Lethbridge. It is very close to many places to see and eat.

    5
    « Superb! »

    This place gets five stars because it's the top of its class. I had an excellent stay. The day before the hotel called me to ask me if there's anything I'd need for my stay, and to invite me to a reception for business travellers with free drinks. I didn't take them up on it but what a nice gesture. My room on the fourth floor was clean and comfortable, and had a plug next to the bedside lamp which should be a must everywhere nowadays. The free breakfast exceeded my expectations - scrambled eggs, bacon, toast, hash browns, yogurt, coffee, cereal you name it. And it was in a nice room. It's really worth the stay just for the breakfast. There is a bar next door to the restaurant and it is about a 5 minute walk to the casino. I will stay again, in fact I have booked for next week. My new favourite place while in Lethbridge.

    5
    « Greatful for Graduates »

    If you have a student at U o fL, this is the perfect place to stay if you are coming to Lethbridge for a visit. The staff are always cheerful and the accommodation is lovely. The location is quiet and the rates are really reasonable. We've returned again and again to our favorite place to stay in Lethbridge!

    5
    « No sweat! »

    Fast service. Courteous. Clean. Comfortable. Good fitness facility. Room clean and well appointed and great bed with delux linens. Breakfast was generous with a selection of fresh foods and decent coffee. If this is typical Best Western I look for them again!

    5
    « Caring crew »

    The booking site I used did not get the room booked hoteling. But the staff got it figured so we had a room thanks. The hotel was full of teenage soccer teams well behaved. Breakfast was awesome. Good nights rest.

    4
    « Best Western Lethbridge »

    Great stay. The rooms were extremely clean and comfortable. The housekeeping staff went out of their way to make you feel special. Did not go in the pool as it didn't look very clean. Nice outdoor sitting area off the breakfast room, and hopefully in time, some greenery will be added in that area to make it more appealing.

    5
    « Great place to stay in Lethbridge »

    First time at this Best Western found it very clean and staff a great help and very friendly. Will stay again when in Lethbridge for sure. We had no problem getting our room where we wanted it. Check was a breeze. Will let family and friends know about this Inn.

    4
    « Quiet and clean »

    My mom and I stayed here on a weekend night. The facility is only a few years old and has everything you need for a comfortable stay: water, coffee, newspaper and fruit in lobby, free breakfast, small pool water slide and hot tub, exercise room, free wifi, chocolate and bottles of water in your room, dark curtains to keep the sunlight out, ample parking space... We will stay here again on our next trip to Lethbridge.

    5
    « Great people, great room, great experience »

    I am a Best Western Rewards member and as such I typically seek out Best Western's whenever possible. I make the trip through Lethbridge a couple times a year and this was my third time staying at this hotel. I felt like this trip was my best stay yet. The staff that greeted me upon arrival truly made me feel like my business was appreciated and whether it was friendly banter or actual curiosity I was asked about my travel. I am very used to turning over ID and credit card and minimal conversation. It was nice. I got up to my room and was extremely pleased with my accommodations for the night. The Wifi worked great and I had no issues in doing my work at the large desk. When it was time to relax the TV was large and there was an abundance of HD channels which is always appreciated. I had a king sized bed and had a wonderful night's sleep. I don't feel like I am a picky person when it comes to what I expect from a hotel, but when everything is met and most expectations are exceeded sometimes 5 starts isn't enough. I look forward to seeing the staff of the BW Plus Service Inn next time I am in Lethbridge.

    5
    « Clean, comfortable, great location »

    We recently stayed at the Best Western, had a group booking for a wedding (parents of the bride). The rooms were a good size, bright, clean, beds unbelievably comfortable. Air conditioning units a little noisy, but had no trouble sleeping. Check-in was fast and all staff are friendly. Coffee available in lobby at all times. Large ice water containers, fruit infused. Continental breakfast was good. Staff constantly replenishing coffee and food. Great location to Coulee Brew Pub, directly behind hotel, two minute walk. We booked a large room ahead of time for Friday evening for out of town guests to gather and visit.

  • 4
    « wonderful service »

    The front dsk staff are so friendly and efficient, check in and out was effortless. The room was cleN and spacious, the only problem we had was with the a/c and heat fighting with each other to come on, was noisy.

    5
    « One of my favourite Best Westerns »

    I have stayed at this property many times. The service is always great. Nicole R checked us out and redeemed our travel cards that we were using to pay for the room very fast with a smile on her face and great conversation. We are Going to continue staying at this property every time we are in Lethbridge. Keep up the good work. You definitely succed with the BAM!

    5
    « Top Notch! »

    Great location, great staff and very clean place to stay, I will be back. This is a brand new hotel with all the right things. The staff were pleasant in their greeting and check in and check out were easy.

    4
    « Great hotel. »

    We only stayed one night, but I found this to be a very nice hotel. Rooms were nice and comfortable, hotel itself was nice. Quiet. Check in and check out were quick, easy and friendly. Kids enjoyed the pool and waterslide. I would definitely stay here again.

    4
    « Nice hotel very friendly staff »

    The service was great! The hotel was clean?? . The only things I did not like was that they had teams staying and they were quite loud until late. Not the hotels fault I know. The kids were out of control in the pool area as well. So we could not play with our little one in the pool.

    4
    « Wonderful trip! »

    Pets are allowed! We were offered an upgrade to a Junior suite with our puppy and we had a wonderful night! The staff were very polite. The rooms were clean. The complimentary breakfast was delicious - with BACON! and scrambled eggs.

    5
    « Great place to stay »

    We stayed one night for a swim meet. The rooms were clean comfortable and quiet. The staff were great. Breakfast was very good. The wifi was super fast. Didn't get a chance to use the pool or water slide but it looked real inviting. Adjacent to a new restaurant so it was real convenient.

    5
    « Outstanding staff »

    Everything is nice and clean at this new Hotel. The staff are amazing and always so helpful. I stay here often and always have a positive experience. I will not consider another hotel in Lethbridge. I highly recommend the Best Western Plus in Lethbridge.

    4
    « quiet night »

    stay in hotels for business. Was my first time to this hotel, was close to my visits the following day. It was a very quiet room for the hotel being on a corner of the highway and a busy street. The bed was very comfy. Its was a nice size room for me to spread out my work. It was very clean in the room and the entire hotel. I like that it had a "kitchen" area for the fridge and microwave, coffee centre. The breakfast was the typical free breakfast. nothing special. The cons: was just the fruit bowls in the dining area and reception were old and rotten. And no restaurants close by. There is one behind it, a beer brewery, but was there my last visit into town, and was very disappointed. I would stay at this hotel again on my next visit to town.

    4
    « Great place to stay in Lethbridge, AB »

    This hotel is a very nice place to stay while visiting Lethbridge. The staff were all very friendly and helpful, the rooms immaculate and the hotel is in a nice area. The only negative was the free breakfast, it just wasn't that appetizing.

  • 5
    « Excellent Hotel 10/10 »

    We came up for the weekend for a dance competition and was really impressed with The Best Western Plus! The staff was very friendly, the rooms were excellent, the hot breakfast was delicious and the pool was great. I will deffinetly recommend this hotel to all my family and friends. We will be back. 10/10 for sure! Best place to stay in Lethbridge!

    5
    « Not your Father's Best Western! »

    The hotels in Lethbridge and Fernie have done great work. The staff are really friendly, the breakfast in the Lethbridge location was good but Fernie location breakfast amazing. I will be staying more at BW.

    4
    « Lethbridge Alberta Overnight Stay »

    Hotel is very modern, the lady at the front desk checked us in without a problem (this hotel was booked over the internet with Airmiles). We had a basic room with 2 queen size beds for me and my wife and 2 boys. The hotel has an indoor pool with water slide and hot tub. The kids had a blast, the hot tube was small as well as the pool. If there is more than 3 adults in the hot tube or 10 kids in the pool it gets a little crowded. There is not a lot of space on the pool deck if you want to visit while the kids play, so get there early to save a spot. The wifi was very good with no problems and the TV's are good as well. The morning breakfast was awesome. There was a dance competition in Lethbridge that weekend so the hotel was full of adults and kids alike and the breakfast room was at capacity all morning, but the 2 ladies working there knocked it out of the park. The food was plentiful and always warm. The tables were always cleaned and wiped down for next guests, you don't usually see that level of professionalism at a 'free breakfast' at a hotel, but they did a great job. If hotel breakfasts are not your thing, then there is a Tim Horton's just down the block, and a 'brew house' restaurant right next door for night time. The hotel also had a small 'store' with microwavable food available as well as other items (i didn't open the door, but rather looked through the window) To sum it up, a very nice, clean hotel with great staff and amenities. You get your money's worth here! I would stay here again

    5
    « Lethbridge Alberta Best Western »

    This is an excellent hotel 1 of the best we've stayed at anywhere and totally recommend it for excellent value and service. It is centrally located and the employees go out of their way to ensure that your stay is a good one.

    5
    « Went to TripAdvisor »

    We needed a room for the night having crossed the Canadian border late in the day and TripAdvisor to the rescue. I did it online and bingo we got one of the best properties under the Best Western Plus flag. The rooms are beautiful and roomey. Also the location couldn't have been better coming from the south. What a pleasant stay after a long drive. EXCELLENT!

    5
    « Awesome stay as always!! »

    My husband and I and my Mother were booked to stay at the Best Western in 2 separate rooms. We checked in together as I had pre-booked the rooms a month previous. When my husband and I arrived at our room I noticed we had been up graded and I was so surprised and wondered why and was just about ready to call the front desk when the phone rang. It was the front desk asking if everything was OK with our room. When I mentioned the upgrade she said it was done so my Mother and I could be on the same floor!!!!! I was so touched and explained to her that I had my daughter and her boyfriend in the room visiting as it was her grad so the extra room was really appreciated. Way to go Best Western!!!!! All the employees I dealt with from the front desk to the housekeepers to the kitchen aide were very polite and helpful.

    5
    « Excellent!! »

    This hotel from check in to check out is wonderful!! The rooms are clean spacious, well appointed and modern. The staff is friendly and very helpful! They serve a very good breakfast that is included! They are close to a Tim Hortons and the Casino along with other restaurants. Highly recommended!!

    4
    « Relax and Enjoy »

    The entrance to the hotel is very inviting and appealing. The rooms are spacious and tastefully decorated. I particularly enjoyed the full size bathroom. The full breakfast is tasty and nutritious. This hotEl is easy to locate with easy access to main routes in and out of Lethbridge.

    4
    « Great sleep »

    The hotel is in an older part of town, and the parking lot was tricky with my large pick up truck, but the hotel is newly renovated, and the room was very clean and modern. One of the better sleeps I've had in a long time. There's a lounge/restaurant attached, as well as a Tim Hortons.

    5
    « Awesome Stay »

    Great place to stay, staff was exceptionably helpful and friendly. Rooms were clean and beds were comfortable. Waterslide was very fast and hot tub was comfortable. I recommend this hotel to stay at and will definitely stay again!

  • 5
    « 5 stars!! »

    A couple weeks ago I was in town, checked in here, and I'm impressed! Nice clean room, pool, tasty breakfast...etc lost my bag though.. Today, was in town, and found my bag at a restaurant! Thank God!! I'll stay here for a few more days to celebrate! Haha. Thank guys!! Keep up the good work! 5 stars!

    5
    « top notch »

    The Best Western in Lethbridge was top notch. The room was very clean, the gym was also very clean and as a very early riser I was happy that it was open 24hrs! The staff was also super friendly. Looking forward to staying with them again in the near future.

    5
    « Another Great Stay!! »

    I have stayed at this Best Western numerous times and I am always impressed with the property. I travel a lot with my work and this BW is one of the best. Never fail to see the General Manager somewhere in the faciliy following up on things and I think that is one of the keys that makes this facility perform at a high level so consistency. Kudo's to you Bruce! Now it may seem like I am high on praise and/or on the side of the hotel but I can tell you I can be very critical and usually the smallest things make drop my review but you just don't find that here. Honestly, if you have a bad experience staying at this Best Western it most likely isn't the fault of the hotel! I spend about 80 nights a year in hotels and about 20% of that is in Lethbridge, I have tried other hotels in the city but haven't stayed anywhere else since finding this location. If there was one drawback it would only be the lack of restaurants (hence my slightly lower rating on location) within walking distance but even that has improved lately, there are now a few options but lots of selection within 5-8 minute drive.

    2
    « Disappointed »

    I have stayed here multiple times since they have opened and have found that the service has gone down hill since the beginning. After check in takes ten minutes as there is always multiple people checking in at the same time as myself (around 6:00 pm) with only one employee but stop by the desk around 9 and you will usually see 2 to 3 employees behind the desk. The worst was last week when I was in the lobby waiting for a ride for approx. 30 minutes, 3 different couples came to the front to check out. They all complained that the room was noisy due to the wind (if you are facing south on the 4th floor it can be very loud), the employee told all 3 "Oh really, I haven't heard anyone else mention that to me recently". I was blown away, it is a common known fact that Lethbridge is a very windy city. As well I had an issue with my reservation and finally spoke to the GM Bruce after a week of trying to reach him, after him doing absolutely nothing other than offering a free upgrade on my next stay (I am a rewards member who gets that anyways) I probably will not stay here unless I have to.

    4
    « Impressions »

    Overall this is a great place to stay, good location easy to find and the staff were excellent, the room was clean and fresh and the bed comfortable. The only gripe I had was that the hot food was stale which may have been more to do with when I had breakfast. Overall the selection was good and enough to get started for the day.

    4
    « Very clean and quiet »

    The room we had was very nice and modern. The bed was quite comfortable. The hotel was very quiet. I could not hear people in the halls like some hotels. The complimentary breakfast had a really big selection of hot and cold food. Check in and out was quick and painless.

    5
    « Best Western Lethbridge »

    An excellent place to stay - we were treated very well from beginning to end. We were allowed to check in early as we had driven a long way, and needed to freshen up prior to attending to our business; it was appreciated. The room was very clean, breakfast was well laid out and hot. I would definitely recommend this hotel.

    5
    « Lethbridge »

    Good check in service and very clean all around nice roomy rooms good breakfast and friendly check out service good access to the hotel very large parking lot even with big trailers and easy to find from main hi way

    5
    « Enjoyable Stay »

    Despite arriving very late for check in - the front desk provided a complimentary upgrade to a suite after a long day of travel. The check in and check out procedures went smoothly. The facility is very new and well kept. The complimentary breakfast was very good.

    5
    « Highly Recommend This Property »

    This was our second stay and once again it did not disappoint. From the checking in, the service experience, the cleanliness and quality of the entire hotel and the breakfast was top notch. Thank you for an enjoyable stay. We highly recommend this property for location and an overall high quality stay.

  • 5
    « Nice »

    Excellent, friendly service, I had the Hampton booked but at 6:00 they were 17 rooms behind in laundry. He suggested Marriott but I used "Trip Advisor" and decided to do the Best Western. Not disappointed. Nice rooms will be back.

    5
    « Great best western »

    One of the nicest best westerns I have stayed in, staff friendly, rooms clean and quiet, a great breakfast. Also a pretty good exercise room and pool,area. They went out of their way to meet the rates of nearby hotels in the area. Would stay again for sure

    5
    « Always the best »

    I stay at this hotel once a month and have never been disappointed . It has a great location that is just down the street from the Casino. The staff are very pleasant and the rooms are very nice. Breakfast is a standard hotel breakfast which is good enough for a good start to your morning. There is a new restaurant in behind that has a nice menu and is never to busy. It is nice not to drive for supper when you have been driving all day. This is the only choice for a Hotel. Cheers.

    5
    « Great Stay »

    Excellent staff, clean room and good location. All staff were friendly and accommodating. They also manage to accommodate our request to room types and close to each other. Morning breakfast was a great addition.

    5
    « Good hotel »

    Good value and newer location. Decent size pool and water slide. Kids enjoyed. Good location near outskirts of city. Would recommend for any family. Good breakfast - they opened 1/2 hour early for us so we could get early start on trip home. Nice staff.

    5
    « Business with pleasure »

    Stayed in this hotel in 2014 and 2015 as well. Great staff, quiet and dark room. Breakfast could consist from healthier items, however, for average guest breakfast great. I really had good rest after long hours days.

    5
    « Amazing Customer Service! Even on a busy weekend. »

    Right from check in to check out everything was amazing. All staff were very friendly and helpful. A busy weekend with teams in the hotel didn't stop anyone from doing a excellent job and those kids kept them on their toes. Breakfast ladies were amazing with keeping everything clean and keeping up with lots of food that tasted fantastic and was hot and always with a smile. Housekeeping was very friendly saying good morning everyday, fulfilling any special requests and keeping our room fresh and crisp. Best beds and pillows, so comfortable. Even seen them trying to get some boys to stop unscrewing light bulbs in elevators, when the kids were being kids making some noise all staff worked on getting them to settle down the best they could. Big cudos to front desk, I could never do their job! I seen 2 "grown adults" yelling at them and found they handled it more professionally that I ever would have been able too, can't write what I would have told them to do lol. I will come back to this hotel every time I am in Lethbridge, it may cost a little more (not much) than some other choices but nobody can beat their customer service in my mind. WTG management on properly training your staff! See you this summer!

    2
    « Lovely Property - Will NEVER stay here again »

    It is a nice looking property and the room was lovely (could have been a little cleaner in places) but that's where it ended. The first morning, we were woken up with children running and hollering and whooping it up in the hallway. Three times I opened the door and asked them to stop but nobody listened. There was housekeeping staff on the floor who did nothing. Finally I went down to the desk, explained the situation and the clerk said "Oh I'm sorry" and proceeded to stare blankly at me. I went to the breakfast room thinking I would take some breakfast up to the room but I couldn't even get in the room with teenage boys and fathers everywhere. I asked the girl at the desk if the breakfast room would be kept upon a little longer for those of us who couldn't get in and I was told "No" again followed by the blank stare. I was livid. Later that evening we wanted to visit the hot tub but were told that the pool was out of order. Apparently the gaggle of children in the building had "broken the waterslide" I said we didn't want the water slide, just the hot tub and was told the pool was closed. The next morning, the hotel was definitely quieter but again we were woken up with guest noise. We went down for breakfast, this time we were able to get in the room but it wasn't good at all. The bacon was paper thin II have never seen anything like it, I'm not even sure that it was bacon?), the eggs were cold and rubbery, the potatoes were cold so I ended up having a bowl of fruit loops (with milk poured out of carafes that were in desperate need of a thorough washing) and toast. During checkout when asked how my stay was I told the girl at the desk that we were very displeased with our stay and instead of trying to make us feel better we were met with excuse after excuse. This property doesn't deserve to carry the Best Western name when it comes to service.

    5
    « Great Hotel »

    We stayed for one night in early Jan/2016 and everything was great. Staff were friendly and helpful. We booked a king room and were travelling with our small dog and had no problem getting a nice clean room. It was on the main floor though, but at least we weren't stuck away in some dingy basement room with no carpeting, like other Best Westerns seemed to make a policy of. It is a fairly new hotel I think (2015) so things are seemly bright and clean and so far maintained.

    5
    « My new "go to" in Lethbridge »

    I used to always book the HI Express but last trip here I changed to Best Western and for this trip I did as well and I am still impresed. The room was a lot less expensive than the HI Express and I was in pretty much the same kind of room with free breakfast. However, here they gave me two bottle of water which is appreciated, and a coupleof cholate covered cookies. Nice touch. Staff are very friendly everywhere in the hotel. My TV remote contrlol is cleaned and in it's envelope, I like that. Good breakfast, great speed on the internet - I was able to watch a movie on my Ipad.

  • 4
    « Short Term Stay »

    Overall the stay was good, service from check in to check out was very good and courteous. Breakfast was nothing special and not close in quality to other locations an improvement here would be an asset.. I would recommend this location in general.

    5
    « excellent »

    This is an excellent hotel. I had a very good experience staying here. The staff were excellent from check in to check out. If you stay Tuesday night like I did they have complimentary hot apps and beverages. The room was very well appointed and comfortable with a full cable network of tv.

    5
    « Lethbridge Best Western »

    Pulled into Lethbridge earlier than expected and checked in early, no problem with an early check in. Much appreciated. Hit the hot tub for a relaxing half hour. Room television was large screen and easy to operate. Beds very comfortable and enjoyed a pleasant evening sleep in clean dreamy environment. Went down for breakfast at our leisure and enjoyed pancakes, bacon, eggs, cube potatoes. very tasty. Also a great cup of coffee and was off on the road again, fully refreshed, Thank you!

    5
    « Amazing experience!! »

    The staff, the breakfast, the service!!! All incredible!! Our stay was for a dental surgery for my 6 year old niece. The staff found out and on our return we had a signed card by all the staff and goodies to enjoy!! Everyone was amazing!! We had the best service and my niece was over the top happy, even being frozen from her surgery! The pool was great, the breakfast had everything! It was the best included hot bar breakfast I have had in a really long time. So many options!! The hotel is only a year old so it is still new and well kept!. What could have been a very miserable trip turned into one of not wanting to leave! Thank you to the amazing staff!! We will be back and we will spread the word!

    5
    « Best hotel in Lethbridge »

    I loved the room ,comfortable bed ,excellent room service ,HD tv channels ,first day we arrived they had free dinner and beer ,free breakfast every morning Higly recommend this hotel for anyone who's wisiting Lethbridge

    5
    « "Terrific place" »

    Wonderful warm, home like lobby with large fireplace. Professional staff. The receptionist was very friendly and extremely helpful. The rooms were modern,spacious, very clean and comfortable. Excellent free Wi-Fi. Breakfast buffet was delicious and plentiful. The dining area was very nice. We would definitely choose this hotel again.

    2
    « Disappointing »

    I booked several rooms for our sales staff attending a show, and we were supposed to receive a free upgrade to a King Suite - and that didn't happen. Not even for one room. There were also issues with enough not having enough hot water. The only positive thing I heard back from the Reps was the location. I won't be booking my staff there ever again.....

    4
    « Clean and comfortable »

    The front desk staff were superb friendly and room was clean and comfortable. The hotel is convenient to HWY There are not a lot of food choice close by but breakfast is included. It's also a pet friendly hotel The pool and excise room are nice the rooms are a little dated but in good shape

    4
    « Nice place »

    This is a nice place to stay all in all, nice tastefully decorated rooms, comfortable beds, high-end TV and movies. The pool is nice and warm and the kids loved the slide the hot tub is actually hot. The area around the pool could've used a good cleaning but other than that it was good. Wi-Fi works well, and the breakfast was average at best, glorified continental breakfast with a couple of hot items, Fake bacon etc.

    5
    « Great location and newer hotel »

    I love staying at this hotel. It is very clean with professional staff and great amenities. The check in and out were smooth and efficient. The room was spacious and well decorated. The bed was comfortable with lots of pillows. The buffet breakfast is tasty and the exercise room had the latest equipment and the whirlpool is a great end of day destination. I look forward to staying here again next year.

  • 5
    « excellent stay »

    room was good value for the money - staff were competent and friendly - room was clean and comfortable - bathroom was clean - breakfast was everything that one might expect - breakfast room was kept very clean - breakfast room staff were very helpful

    5
    « Great Night »

    Was overnighting in Lethbridge on a weekend, this hotel is exactly what you would expect, clean rooms, great service, good breaky. Everything is as advertised and shown, with no surprises. Thanks BW, we will see you a few weeks.

    4
    « Enjoyed our stay »

    We stayed here last Friday night. The location, on the east side of Lethbridge just off Highways 3 and 4, is good. The hotel is far enough away from the road that we didn't hear any traffic noise. Downtown Lethbridge is easy to access by car from here, via Highway 3. The hotel staff were very friendly and efficient. Our room was clean and large with a very comfortable bed. Linens and amenities were very good. The TV and Wifi worked well. Breakfast was good but not great. Overall, good value for a comfortable place to spend a night.

    5
    « Amazing Hotel »

    Stayed at this hotel for a wedding, and this is an amazing hotel. Very clean staff were very friendly. Everything about this hotel was great. I would defiantly recommend staying here if your in Lethbridge it is for-sure a great please.

    1
    « Nice looking hotel let down by loud air conditioning »

    A really nice hotel but the noise from fans is just terrible. It is the loud air conditioning serving other rooms. The noise is worst right by the bed head. Without doubt the worst nights sleep in a Best Western I've ever had. We tried 3 different rooms in 4 nights and they are all the same. Once the air conditioning goes on in a room to either side, above or below you the fan noise will start. It cuts in and out waking you up regularly. Last night the fan noise was making water on the bedside table vibrate. Think Jurassic Park. The air conditioning units serving the rooms must be the cheapest and loudest available. Such a shame that a new hotel is ruined by the owners trying to save a little money. If you are thinking but I'll be staying in the winter so no need for the air conditioning then think again. In February the hotel is unbelievable hot so there will be no escape from the noise. Additionally there is no sound insulation between the rooms and the corridors so you can hear people talking like they are in the room with you. Although you will be awake anyway so at least it gives you something to listen to. Having looked at the other reviews for this place I can only imagine most people aren't bothered by low frequency fan noise but if you are then this is not the hotel for you. There are lots of new hotels in Lethbridge, so try them instead.

    2
    « Poor / Terrible »

    AC loud and not working properly. Loud/sounds travel through hallway and doors. Did not receive any housekeeping. Not good, would not stay again, and would not recommend to anyone else to stay again. Over priced.

    3
    « Family wknd for hockey game »

    Booked on Priceline "Executive" suite when finalized got "Jr Executive" suite. No door to separate room, easier to stay in standard Queen room. Clean, good staff. Hotel booked 5 teams in 1 hotel with 1 pool! Bad idea.

    5
    « Good »

    Elmer and I could not get over how wonderful and helpful the staff was to us. We will stay at this hotel next time we come to Lethbridge. The breakfast was second to none and the ladies working in there were great as well

    5
    « Great spot »

    Stayed at this location with my family during thanksgiving weekend. We were very happy with our stay. Rooms were clean, breakfast was delicious and the kids had a great time in the pool. The front desk staff were very helpful and friendly as well as the cleaning and maintenance staff. Will continue to stay at this location for future visits

    4
    « Hockey Tournament »

    We were in Lethbridge for a hockey tournament and the team stayed at this hotel. The hotel was very clean and the staff was great to deal with. The continental breakfast was excellent with all sorts of food (hot and cold). I would rate our stay as excellent. My family would definitely stay here again!

  • 5
    « Great Hotel »

    I stay at a lot of hotels on business and this one was one of the best hotels I have ever stayed at - at this price. The breakfast was excellent, the internet was excellent, the room was excellent, the location was good. I did not use the waterslide, but I am sure that kids love it. If I am ever in Lethbridge for business again, I will definately stay at this hotel.

    3
    « Decent Hotel »

    the staff were very friendly. There was old chips/cheezies under one of the beds from a previous group which my one year old found and tried to eat :( the pool was nice and the breakfast was good. The juice seemed watered down though.

    5
    « »

    I spend a lot of time in hotels working at my job. I must say that this hotel has been one of my favourites. I've always been greeted with a smile. Breakfast alway outstanding , rooms clean , staff always willing to make my stay enjoyable. Thumbs up to you guys and thanks. .

    2
    « Lack of service & respect »

    We were to attend a hockey tournament in Coaldale, staying in Lethbridge. The BW is a very good location for this situation - so we chose it. Disappointing choice. On Thursday afternoon, we tried to phone and cancel, because my son had been injured and would not be playing. Because it was inside 48 hours they would not let us cancel our reservation - in fact they were going to charge us for both nights, we couldn't even cancel the second night!!! So we decided to drive the 3+ hours to watch games that my son was not playing in. The worst part came when we went to leave, not only did they not give us the team rate - they also were very rude to us. When we finally got them to adjust the price to the team rate, we asked to see both invoices so we could note the differences. Not only did the desk clerk ask Why? When we persisted she answered the phone and told us she was busy. Since it is my VISA, do I not have the right to make sure the appropriate value is being charged to it??? In the meantime we went next door to the Quality INN where they did have a laundry that they let us use without extra charges. The staff there have a very good understanding of the term service - We will be staying at the QUALITY INN in Lethbridge next time we need to be in Lethbridge!!! The non-front desk staff were very friendly thou!!

    5
    « New, Clean and Excellent Service »

    Very pleasant staff and an excellent comfortable and quiet room. I appreciated their follow-up on my arrival to ensure everything was in order. Kitchen staff were very accommodating - I had to leave early on my departure date before the breakfast room was open but the kitchen staff welcomed me in and provided me with coffee, juice, fruit and a muffin to take with me. All downtown locations are only a 5-10 minute drive from the hotel so its location is very convenient and its quality and cleanliness is better than you will find in the older downtown hotels.

    4
    « Lethbridge Best Western »

    I have stayed here many times I my business travels. Friendly and accommodating staff as a BW rewards member I always have had my room upgraded. Rooms are always very clean yes I wish they had house coats as its always a nice touch but some do some don't. I will definitely stay again on my next trip.

    4
    « Good value »

    Very nice newer hotel. Room had a separate sitting area, fridge, microwave. Quiet room and very comfortable bed. Good sized tv's for a hotel. Quite comfortable. I did not have breakfast so cannot comment on that but there were people in there eating breakfast every day. I stayed 4 nights and enjoyed my stay.

    5
    « Our family's favorite hotel, from NS to BC! »

    Our family travelled on business for 45 days. We stayed in hotels in all major (and some smaller!) Canadian cities. This hotel was ranked by my husband, myself and kids as our number one Canadian hotel. Throughout our adventure, we stayed in pretty much hotel chain you could name! The Best Western Plus Service Inn & Suites ranked STELLAR on all accounts. Courtesy and efficiency of check-in staff, comfort and cleanliness of room, approachability of staff and management, and excellence in full course buffet (kids exclaimed "it tasted like real food!" after we ate there), and of course, the most fabulous aquatic area and slide we have seen in a hotel! Every employee we met was courteous, professional, efficient, and went of their way to make our stay a comfortable one. We truly felt like guests here! Thank you so much to Bruce and his fantastic team - Cheers!

    4
    « Christmas stay »

    We stayed Christmas Eve, upon arrival there was a complimentary bottle of water and chocolate. The breakfast in the morning was average. The hot tub had a bit too much chemicals in it. But was still enjoyable. Will stay again at this hotel.

    1
    « Relaxed »

    staff was warm and friendly,room was clean and bright,food was great.we were looking for a place to relax after a rather stressful Christmas , the best western filled the bill , we look forward to a return visit !

  • 5
    « Best Western is Best »

    We were greeted by very friendly staff. The room was very clean and the bed was very comfortable. We loved that we could open a window for fresh air. With the need for a celiac diet we were so pleased that the breakfast offered gluten free bread that was toasted in a toaster used only for gluten free products. The GF bread was excellent. There were other breakfast selections that were GF as well. It took about 5 to 10 minutes to drive downtown and to other points of interest. Enjoyable stay!

    2
    « Poor Service »

    Waited ten minutes for someone to appear at front desk (2:30 pm) to check in. Person behind us even phoned to try and get someone's attention. When she did show up she reeked of cigarette smoke. Also the mattress was too hard to even sleep on and for a new hotel walls are thin and noise, especially train and vehicle was a problem.

    5
    « A home away from home! »

    Clean, bright - everything you need in your home away from home stay. Close to the high way for easy checking in and checking out and close to downtown if you want to dine out or check out the action in the city. Affordable and friendly -- the staff is there to please. You will not be disappointed.

    5
    « My Stay at Best Western Plus »

    Amazing hotel, both in presentation and courteous staff. Felt safe and secure. Hotel staff are extremely well suited to their positions, knowledgeable, courteous, and most helpful. The locations of the hotel is extremely accessible from main highways. Rooms are well maintained, styled well, and what I like is that ALL the bedding is washable. The outlay of the room is well thought out and the décor is picture perfect.

    5
    « Excellent hotel with lots to offer! »

    Hotel is very clean, rooms decorated very nicely. Comfortable beds, I don't usually sleep well in hotels but I slept quite well in their beds. Breakfast there's a good selection to choose from. My con would be the sausage/bacon and eggs seem to be microwaved, not keen on that. Front desk staff are very kind and were always there with a smile. I'd definitely stay here again without any hesitation, one of the best all around.

    5
    « Black Friday Shopping »

    We were very pleased with this Best Western . It was great and as we had many items in our vehicle from shopping it was even nicer having such a well lit parking area to leave our vehicle in.Excellent hotel would stay there again.

    3
    « Not my first choice »

    Our usual hotel was fully booked so we gave this newer hotel a try. Generally it was what we have generally come to expect from this tier of hotel. I would still choose my usual other hotel over this one if they have a room available. A full hot breakfast was included although I would like to see more healthy and fresh food choices. I liked having reusable dishes from an environmental standpoint, it would be nice to also have some take out dishes for those on the run, particularly since the breakfast area was very crowded, that might help to clear some of the traffic instead of everyone eating there. I like how they have a microwave and fridge although the fridge was a bit on the smaller side compared to some other hotels in this tier. We stayed over the weekend and there were some kids sport teams also staying there, making it a crowded and noisy place with slamming doors and some yelling, and quite busy in the lobby most of the time. The noise died down shortly after 11, a bit late for us since we had to get up quite early. Staff could have been more attentive to that but I`m glad it finally ended - we all had a very good sleep after that.

    5
    « The perfect stay »

    The staff were possibly the most polite, courteous and welcoming I have experienced. The hotel is clean, modern and well designed. The breakfast was delicious. If you're planning a trip to Lethbridge, this is the place to stay. Awesome job, guys!

    5
    « Another AMAZING Stay! »

    Again, the Best Western Lethbridge has managed to exceed our expectations! The hotel was very busy the weekend of Nov 13-15 but the staff and management did an amazing job ensuring that we were happy and satisfied. Hats off to the front desk ladies for doing a bang up job keeping everyone happy and smiling. Truly a magnificent ambience at this hotel, Thank You!

    2
    « Don't stay if teams are booked »

    We stayed for 3 nights. The first night was o.k. then teams of Ringette players descended. These young children were allowed to run all over the hotel with no supervision in sight. They were running up and down the hallways, the staircases, etc., screaming at each other the whole time. They would stand at one end of the hallway screaming at another group at the opposite end of the hallway. It was a nightmare. Groups of them were also in the pool and hot tub without any adults in sight which is against the law in Alberta if children are under 14. This went on until almost 11 p.m. Friday and 10:30 p.m. Saturday. There was only one young girl at the front desk and she was unable to do anything. The kids didn't listen to her and if she contacted any adults they obviously didn't care.

  • 5
    « Top notch hotel! »

    My wife and two boys stayed at this exceptional hotel in Lethbridge. It was very clean and the staff went above and beyond. The ladies in the breakfast area put on an incredible display of customer service, making sure theta there was lots of food and variety and keeping the eating area as clean as possible when the every table was full. The TV and internet experience was best in class!

    5
    « Amazing breakfast!!!!! »

    Probably one of the best complimentary breakfast I have had a Best Western or any other chain. The eggs were delicious, the bacon was great and so were the pancakes. Everyone was very welcoming. The lady taking care of the breakfast room was very cordial and accommodating; she immediately got the pancake machine back in order.

    5
    « Excellent »

    All the staff were amazing and helpful. Hotel was very clean and rooms were great size and comfortable. Check in was wonderful customer service and fast. Didn't have to wait around at check in or check out.

    5
    « Great hotel! »

    Excellent hotel. One of the nicest Best Westerns I have ever stayed at. The staff are great and the breakfast was as good as any normal breakfast you would get at a restaurant. The ladies in the kitchen were phenomenal in keeping the food out and it was all very fresh. The rooms are very clean and spacious and my boys loved the pool and waterslide. I highly recommend this property.

    4
    « Everything we expected, and a bit more. »

    This hotel is a new property located near the Casino and several other new hotels near the highway in the northeast area of the city. There is nothing much else within walking distance but it is an easy drive to downtown or to the Enmax Centre. It is very clean and welcoming, and we had a very spacious (and very quiet) room. The bed was very comfortable as well. As others have noted, the hotel has Telus Optik TV which we have at home and are familiar with. For visitors from afar, this system provides full 1080 HD TV with a very wide range of programming. In addition, it has excellent Wi-Fi and we discovered that the Access Point is hidden under the desk. This may be the case in each room as part of the Telus installation. Full hot buffet breakfast is provided with lots of choices and it is free... It is rare for North American hotels to provide this; most free breakfasts are much simpler (and mostly muffins and the like). I would stay here again without a moment's thought. The only reason for not giving it a 5 is that there are, of course, more luxurious hotels in the world, they just cost a lot more. This hotel offers excellent value for the money.

    5
    « Excellent hotel & great for pets »

    We would stay here with or without our dog. The rooms are spacious, well lit and have excellent coffee makes, fridges & microwaves. The wifi was fast &'the staff were very attentive to our in room dining needs. The breakfast had non disposable dishes & there was recycle recepticals in the rooms. Impressively eco friendly hotel.

    5
    « Great For Families »

    We rented a room with a king bed separate suite from the pull out couch in the living room. The service was great the entire weekend we were there. We enjoyed the water slide. The best part it was not even busy in the pool so our little kids had the time of their life. The front desk was always amazing. I surely will visit again.

    5
    « Consistently good »

    Have stayed here twice this year. Both times the staff have been friendly and professional. The rooms are well set up and love the bottled water in t. The room and water in the lobby. The beds are super comfortable and the room is spacious and well decorated. The workout area is modern and has quite a few pieces of equipment to pick from. Breakfast offered a lot of choice. Already looking forward to my next visit.

    5
    « Great Staff, Location and Amenities »

    Friendly and efficient Staff. The location is perfect for business people and snowbirds on route to and from the south. Lots of parking, excellent breakfast, comfortable beds. Stay here, you won't regret it.

    4
    « great place to stay »

    We had an executive suite - so a separate bedroom from the living room. there was a sofa bed in the living room and there would have been ample space for a cot if needed. the room was nicely decorated, clean, and comfortable. The breakfast met all sorts of diverse needs and all staff were pleasant and friendly. The fitness centre met basic needs and the pool area was well used by the younger set. Check in and check out was very efficient. Our broken hairdryer was replaced immediately. There was an air conditioner in both the living room and bedroom which gave you control over the temperature. The slight downside on that was that the AC was very loud so that would put me off returning.

  • 4
    « Clean, new and roomy »

    Stayed 2 nights. Had a small suite (pull out sofa chairs and t) king sized bed and another tv behind a dividing wall. New hotel - nicely decorated. Pool. good wifi and lots of parking. Located just off Hwy 3 at Hwy 4 - two there hotels are adjacent and the casino is a block away. Timmy's across the parking lot. Front desk friendly an helpful. I am writing primality to recognize the breakfast ladies - the food was hot, never empty, and clean. I was greeted every time with a smile and a "good morning". The lady in the apron was moving full-time filling, cleaning, emptying, etc. The best service I have ever noticed in this kind of hotel breakfast.

    4
    « Excellent Business Trip »

    This is an excellent hotel. The staff are very friendly and helpful. A nice hot breakfast with assorted items that makes a nice change from the typical cold cereal. There is easy access from the main highways as well.

    5
    « Best -Best Western Ever! »

    The hotel staff was professional and friendly, the hotel was clean and cozy. We were greeted with a corporate appreciation night,which included food,wine and beer.The breakfast was great with fresh food that made you realize how hungry you really were.The room was clean and bright and they had the best pillows.....

    4
    « Good service, nice room, decent price »

    Breakfast in the morning was pretty good, except there wasn't any fresh fruit, which was a bit disappointing. Would have preferred a few more healthy options. Pool and hot tub were OK. The jets on the hot tub are a bit low and not consistent in pressure, but it was a good temperature. Fitness room is pretty small and only has one bench, so if another person is in there using it you can't, which kind of sucks. Would be nice if there was one more bench, but there isn't room for it anyways. The actual room was nice and they did a great job with housekeeping during my stay. Only slight disappointment with the room was the shower, which didn't have a lot of pressure (but was still better than some hotels I've stayed in!). The nice thing was that the water temperature was consistent and not difficult to set, which I find tends to be an issue in a lot of hotels. The service was wonderful - the staff here are very helpful and professional. I wish there was more to do in the surrounding area, since it is a good hotel, but in order to find decent food you have to drive somewhere. DO NOT EAT AT THE CASINO. IT IS AWFUL. Seriously.

    4
    « Next to the Casino if that;s of interest »

    I used to always stay at the Holiday Inn Express when I came to Lethbridge, which I do often for business. This trip the costs there were way too high and the last time I was there it wasn't as good as it had been in the past. Besides that, that hotel is in a "rough" area of town. This hotel is out of the downtown area and near the Casino. It's newer and the room I got was modern, simple, clean and quiet. Just what I like. It was located near the elevator, so I was concerned about noise but heard nothing. I did hear a train one morning a little after 7 AM - but I had to get up anyway. There was a king bed in a room separated from a room with a sofa and a second TV. There's a microwave and fridge and I was impressed to see the remotes are cleaned and put into little sleeves. Good call BW. Free Wifi worked which is great becaue usually I can't watch Netflix on my Ipad because the hotel internet is too slow. This one was fast and worked fine for me. The TV is Telus Optic which is nice because you see the show titles as you change the channels. When you check in they offer you a cookie - nice touch. The breakfast area was big with 3 TV's set to cartoons, news and sports with closed caption on. Smart. There's an electric fireplace for atmosphere. This free breakfast had many of the usual foods Holiday Inn and other hotels offer but they had more selection than usual and it was laid out nicely with tags telling you what you were selecting. I'd say this hotel did the free breakfast better than average. Coffee was good too - I'm fussy abput that. No paper plates or plastic knives and forks either. I noticed the pool with the water slide has hours set for adults only. Boy, they thought of everything! When I was leaving I was offered a bottle of water for the road. Thanks Best Western. I'll be back.

    5
    « Excellent hotel »

    I've stayed here many times in the past. The staff are friendly and always bump me up to the next room level for no charge. Comfortable beds. Very clean rooms. Typical hot breakfast in the mornings. Lots of parking. My only complaint is the selection of tv channels. They went with Telus tv so there are 10 different ctv and global channels but not much else. But other than that I will definitely stay here again.

    5
    « Great Hotel for family »

    A new family oriented hotel with a water slide that kids would enjoy. The rooms were large and clean and the staff very delightful, They gave great recommendations for dinner and got an ADA room for us. They know the guests who stay there regularly and anticipated your needs. A great place to stay!

 

raggiungere l'hotel ...

tutte le direzioni

·Da: Interstate 15. Segui l'autostrada 4 direzione nord per Lethbridge. Svolta a destra su 43rd Street direzione sud. Svolta a sinistra su 4th Avenue direzione sud, quindi svolta a destra su 41st Street direzione sud. Prosegui fino al Best Western Plus Service Inn & Suites Lethbridge. ·Da: Calgary. Segui l'autostrada 2 direzione sud, poi prendi l'autostrada 3 direzione est (Crowsnest Trail). Svolta a sinistra su 43rd Avenue direzione sud, quindi svolta a destra su 4th Street direzione sud. Svolta a destra in 41st Street. Prosegui fino al Best Western Plus Service Inn & Suites Lethbridge. ·Da: Red Deer. Segui l'autostrada 2 direzione sud e continua per Deerfoot passando per Calgary. Immettiti...

più info