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Best Western Hotel Huntsville Inn & Suites, Huntsville

4.0/5  - basé sur 318 notations.
201 W Hill Park Circle, 77320-3506, Huntsville, United States - visualizzare mappa
Best Western Huntsville Inn & Suites - Facciata dell'albergo Il Best Western Huntsville Inn & Suites è situato nel centro di Huntsville. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Huntsville, Texas, è una delle città più vecchie dello "Stato della stella solitaria" ed è il tipico esempio dell'ospitalità di cui vanno fiere le piccole città del Texas. A Huntsville, Texas, si trovano numerose aziende e luoghi d'interesse turistico, e naturalmente anche il Best Western® Huntsville Inn & Suites. Vieni a soggiornare al nostro hotel di Huntsville, Texas, situato in posizione favorevole vicino all'uscita dell'Interstate 45 e a 113 chilometri circa da Houston, Texas. Gli ospiti aziendali apprezzeranno l'ampia gamma di sistemazioni e i confort eccezionali offerti dal nostro hotel di Huntsville, Texas. Approfitta dell'accesso a Internet ad alta velocità gratuito e di un business center aperto 24 ore su 24 con servizio fotocopie, fax, email e stampe. I turisti apprezzeranno la vicinanza del nostro hotel di Huntsville, Texas, alla Sam Houston National Forest, al museo della prigione di Hunstville e al museo dei veterani del Texas. Chi ama stare all'aria aperta e fare escursioni, andare in bicicletta o pescare potrà farlo nello spettacolare Huntsville State Park o prendere lezioni di sub al Blue Lagoon Scuba Park. Questo hotel di Huntsville, Texas, offre servizi aggiuntivi per rendere il tuo soggiorno indimenticabile. Rilassati nella piscina all'aperto o fai un po' di esercizio nella nostra palestra attrezzata. Prima di trascorrere una giornata al lavoro, ricordati di assaporare una colazione all'americana gratuita con omelette, salsicce, crostini con sugo di carne, cereali, yogurt, succhi di frutta e molto altro. Prenota oggi stesso il tuo prossimo soggiorno al Best Western Huntsville Inn & Suites, dove ti faremo sentire come a casa!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Huntsville Inn & Suites

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 318 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
141
Molto buono
92
Nella media
39
Scarso
24
Pessimo
22
CONSULTARE I PARERI SU
Affari Affari
90
Business Business
59
Da solo Da solo
22
Di coppia Di coppia
34
In coppia In coppia
50
In famiglia In famiglia
118
Viaggio con amici Viaggio con amici
20
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Front Desk Staff far outshines the accommodations"

3
11/12/2018

Great front desk staff! Pleasant, cheerful and helpful. No so for our second floor room. Things that would have been nice, or expected, include the following. A closet deeper that the width of the coat hangers. A bathroom light switch that didn't also turn on the loud exhaust fan. Try using this restroom in the middle of the night without disturbing the other three occupants. A bathroom light switch that was actually in the bathroom. An electric outlet in the bathroom (for a night light). Four full size towels for our four registered guests, not three towels. At least one shampoo would have been nice.The rooms are slightly too narrow, or not setup optimally. If someone is sitting at the desk, you cannot pass easily between them and the bed to get to the bathroom. It was clean and the DirecTV is nice. For the price, it's not horrible. For the most part, they are stuck with the building as it is, but they can improve by better room stocking and possibly rearranging furniture and adding a night light (since you can't turn on the potty light without the exhaust fan).

"Old Motel"

2
11/11/2018

First off, this is a motel, not a hotel. The doors open to the outside, which is not my personal preference. It was not stated or shown in any of the pictures I saw. Everytime someone got in or out of their car, we could hear doors slam since we were on the first floor. This motel is old. The shower needs updating. It appears that they just painted over old walls to try to make it look nicer, but the paint looked old and dull too. Our bath mat had what appeared to be dried blood on it, and then we noticed some blood stains on the wall near the shower too. Our friends stayed in a different room and there was a very strong bleach smell that they had to air out the room. The bed was comfortable, but the pillows were horrible and lumpy as if they had been washed and the filling was clumped. The breakfast was ok, but nothing special. They did not have a waffle machine and the pancake maker was turned off. This place needs updating and they should show pictures of the outside of the rooms on the website so people know that the doors are exterior.

BEST W, Manager at Best Western Huntsville Inn & Suites, responded to this review
First we still would like to thank you for staying here with us. We are bum that we did not deliver superior customer service. There is simply no excuse for the service you received. We are so sorry that there were multiple unfortunate occurrences that took place during your stay. If you would allow us the opportunity of a NEXT TIME, we would love to right this wrong! This is unacceptable. This room is under investigation and scheduled for a housekeeping and maintenance check.We are so sorry that you had to experience such an inconvenience. But we thank you for still being an awesome understanding guest, more importantly we thank you for the constructive criticism given. We are also sorry for the exterior entrances. We are grateful that we have never had any safety issues, but we are well aware of the security that walls can bring. We still are very thankful for this feedback that you have given us! We can make sure that we make adjustments that you want and need. You are helping us to deliver a superior experience for you and other guests in the future. We want each, and every one of our guest to be happy even if that means not staying here. We will be more than willing to call around and help you find what will be best for you, and also too your family if traveling in a large group. Whatever we can do to ensure, and secure that you do not go through this again. We are sorry for the inconvenience that this has caused you we take this matter seriously. If you need anything, just give us a Call @9362959000 Again we thank you! Have a Super Awesome DAY:)

"Nice - once you find it!!"

5
11/11/2018

Clean & convenient. Only problem is it is hard to find. It sits behind Denny's and there is no sign at the end of the road. The trees along the road block the road. We went in and out of several parking lots trying to figure out where it was and how to get to it. Even our friends that lived locally were unaware that it was there and had trouble finding us.

BEST W, Manager at Best Western Huntsville Inn & Suites, responded to this review
We would like to thank you for thinking enough of us to first spend your time and business with us. Then to take time out of your busy day to write a review. We are also sorry that you had a hard time trying to find this secret treasure. Now that you know where we are please come back and stay with us again.

"Homecoming"

4
01/11/2018

I always stay here when in town overnight. I had a very large king suite near stairs. Room was nice, hotel was very quite. I always choose this hotel when im in town for homecoming. Staff was friendly in my limited interaction.

BEST W, Manager at Best Western Huntsville Inn & Suites, responded to this review
Oh Happy Day to you! We are very grateful that you enjoyed your stay here with us. What an honored to know that you choose to stay here with us whenever you come for homecoming. If there is anything that we can do, please never hesitate to let us know. We will be looking for to seeing you next year when you come back home again. Have a Super Day! :)

"Nice Place to Rest"

5
12/10/2018

After a very long day of work and a horrific experience of booking a different hotel then cancelling because of major smell issues, I didn't check in until almost 8pm that night. The staff was friendly and I got my room pretty quickly. The bed was comfortable, they had a nice TV with DirecTV, and the bathroom was pretty big. The hot breakfast the next morning was a pleasant surprise! The biscuits and gravy were delicious, as was the bacon. Will book this place again.

BEST W, General Manager at Best Western Huntsville Inn & Suites, responded to this review
Good Afternoon, we would first like to thank you for staying with us. Next we would like to thank you for taking time out of your busy day to leave such a beautiful review. Awesome people like you, push us to want to be and do better. Once again we are grateful.

"Surprising Gem"

5
28/09/2018

needed a place to crash for the night after a long day of traveling. this place was a little off the freeway and at the end of a cul de sac which was perfect because it was so quiet. this little hotel is a gem with a nice pool area including a spa with two waterfalls. they had a room for me even though i didnt have a reservation and the quoted the same price i saw on the internet... they didnt try to gouge a late night arrival and that is refreshing i slept in and arrived late for breakfast... they took good care of me even though they were putting everything away. i got a peak in the kitchen and found they are using REAL EGGS not out of a milk carton... i was impressed. i stay at a lot of hotels and this is a rarity. if i am back this way i will definitely stay

BEST W, General Manager at Best Western Huntsville Inn & Suites, responded to this review
Thank you for taking time out of your personal day to complete the survey regarding your stay here with us @ Best Western Huntsville. Your feedback was, and is very positive and also encouraging! By telling us what you liked about your stay. You are helping us deliver a superior experience for you and other guests in the future. We are super grateful that we were able to get you a reservation. Even more satisfied that your were pleased with the rate upon your arrival. We hope that you will have a reason or any excuse to come back this way. And when you do we will place a wake-up call for ya, so you can dig in on more of those fresh eggs lol! If we can be of any assistance in the future, please NEVER hesitate to contact us at 936-295-9000. Thank you again from our hearts. We appreciate your loyalty!

"AandM trip"

5
11/09/2018

We made the trip from Tennesee to attend the Aand M football game. We could not find accommodations inCollege Station. We decided to stay at the BW in Huntsville Tx. and it was only a short 40 minute drive. We found many others attending the game made the same choice.

BEST W, General Manager at Best Western Huntsville Inn & Suites, responded to this review
We would like to thank you for staying with us. We love taking care of our A&M family. It is a short drive especially after coming from Tennessee, but we hope that you and your family still enjoyed your trip. If you are ever in the area. Please consider us once more and again. If there is anything that we can do Please give us a call @ 9362959000

"Polite staff, clean room, top notch A/C and a surprisingly clean pool!"

5
20/08/2018

I stayed the night with my family just to avoid waking up wayyyy to early to take my friend to college. As someone who hasn't been in a hotel like this before, I was pleasantly surprised. The pool was clean and enjoyable, as were the rooms. The showers have pretty decent water pressure and gets to amazingly warm temperatures. The room was equipped with a window A/C that kept it a lovely 60 degrees, making it easy to sleep and take a break from the undying Texas heat. The staff was so helpful and polite. With television, wifi, breakfast, and clean everything.. the room was great! I would definitely stay again.

BEST W, General Manager at Best Western Huntsville Inn & Suites, responded to this review
We would like to thank you for your amazing review. People like you make our day, week, month, year so bright. We definitely do the best we can. With the understanding that we are not perfect by far. But anytime we can read a message so powerful for an individual like you. We are pushed to keep working hard on giving the best superior service. If there is any thing that we can do please never hesitate to give us a call @ 9362959000. Once again we appreciate you.

"TDCJ New Hire"

5
12/08/2018

I spent.a.week here and sleep like a baby every night. I will return to stay anytime O am in the area. Oh and the breakfast was delish every morning. I felt safe entering and leaving for the day. Great Place

"Compliments to a Caring Staff!"

4
08/08/2018

I have stayed here several times before, as I do consulting work almost yearly here. So understand this--I drive in, eat, go tot he room, watch TV and leave the next morning to work. My stays at this property are always very "functional." Well, I had a nice, easy check in and went to the room and got everything set for about 3 hours of watching TV, then bed--and the TV wouldn't work! Specifically, it wouldn't locate a channel--I kept getting error messages. I called the front desk and a helpful guy came right down and fixed it. Well, it was "fixed" although it did jitter and even cut out about once every minute, but I was willing to put up with it since I would be asleep in 3 hours anyway. Lo and behold a different guy came down to be sure the TV worked okay. I showed him how it kept cutting out, and he fixed that! Both staff were SO helpful, cheerful and eager to serve my needs. There are two newer chains in Huntsville, I noticed, but I'll keep staying at BW because I KNOW they will take care of me.

"A Good Place to Stay for the Money"

4
20/07/2018

Good location in Huntsville - near I-45, but not on the feeder which makes it quieter. The room was clean and quiet. The staff was very friendly. Check-in and check-out was quick and easy. Cons: * The room with all the lights on was still rather dark. I attribute this to the use of low wattage bulbs in the lamps. * The commode was not ADA compliant. I very much prefer a chair height commode as I am 6'2" tall. * The floor of the tub/shower was very slippery. Hang onto the installed hand railing on the wall. Overall: A good place to stay for the money.

"Best Hotel on I45"

5
30/05/2018

Great breakfast, friendly staff and great a/c. Highly recommend if your driving through Huntsville your stay at Huntsville Inn & Suites will be more than satisfactory. Staff at check-in was very polite and helpful. Our breakfast was ham, gravy, sausage and biscuits. When you stay at Best Western once you will want to stay again.

"Room not clean"

2
27/05/2018

We got in late but there was heavy amounts of dust everywhere. We found someones sock on the floor. The toliet moved when you sat on it. Not enough breakfast items to accommodate memorial weekend crowd. The bed was confortable. This is a motel not a hotel which means the doors open outside.

"Depends upon staff"

3
20/05/2018

I have stayed at this hotel multiple times in the last few month. Each time was pleasant. Unfortunately, this time was different. Check in staff check me in to an occupied room and that was a frightening encounter. The normal cook was not there and breakfast was not edible or main items were not offered.

"Very nice-great price"

5
15/04/2018

Vvery nice hotel and staff, the beds were firm which I like, the rooms were very clean. Can't beat the price.I do think that the corporation of Best Western could improve on the lighting area where ladies try to do hair and makeup. NOT a far drive from College Station at all. I would recommend this motel.

BEST WESTERN PL... H, Guest Relations Manager at Best Western Huntsville Inn & Suites, responded to this review
We thank you for being so kind, and thoughtful towards us. We appreciate your time and energy and the positive criticism concerning the lighting around the vanity area. What an excellent suggestion! If there is anything we can do, never hesitate to let us know. Thank you once again.

"Huntsville"

5
07/04/2018

Good place to stay if you need to. Friendly staff and nice rooms. Good value for the money. Location is easy to get to. Ability to get around town easily. I felt safe and did not worry about anything happening to me. Staff checked on me to make sure everything was good.

"BW at Huntsville"

4
03/04/2018

Surpricingly nice hotel at a good location close to e.g. the Sam Houston National Forest. The hotel had nice and friendly staff e.g. at the breakfast. Also the small town of Huntsvile was nie to see, especially the old town.

"Great visit to Huntsville"

5
01/04/2018

Enjoyed the stay at your Hotel very much. Good quiet comfortable room. Everything worked. Check in and out flawless. Breakfast had good eggs ham biscuits and gravy and pancake machine which is 10 Times better than waffle makers. Older place but great for the price. Most economical stay in quite a while. We be in a Best Western again very soon.

"Concenient, clean, quiet"

5
16/03/2018

I want simple, clean, good internet, and close to restaurants. I go to this inn twice a month, and am tired when I arrive. The Internet is good, I can walk to a restaurant if I want, and it is also near a park with running trails. I do not always eat breakfast, but it is simple and good.

" Big suite"

5
09/03/2018

Very clean and large room, well decorated. Nice linens. They had warm appetizers with beer in the afternoon. Good breakfast with nice gentleman helping. Price for king suite very reasonable. Better lighting than usual. Laundromat.

"Rico"

3
08/03/2018

The space was nice. Internet and cable was good. The breaksfast was good and filling. The only problem is that the bed and sheets were not clean. There was hair all over the covers. There was no maid on staff.

"Family visit"

4
03/03/2018

Very reasonable rate. Nice breakfast setup every morning. The room is good size, two queen sized beds. Room has microwave and refrigerator. Conveniently located close to high ay and only 1.2 miles from the square. Worth the price. Good deal.

BEST WESTERN PL... H, Manager at Best Western Huntsville Inn & Suites, responded to this review
Glad to hear you enjoyed your stay, we hope you'll come see us again the next time you visit Huntsville. Thank you for taking the time to leave us a review.

"Weekend visit"

3
25/02/2018

Hotel was clean, breakfast was normal. Had some issues getting the he bill correct. Also When my key didn't work on the second day I was able to get new ones without showing any identification to the front desk person whom I had not seen previously.

BEST WESTERN PL... H, Manager at Best Western Huntsville Inn & Suites, responded to this review
Sorry to hear you had issues with your bill, I'll speak with the front desk staff so we can insure that in the future things go smoothly. Thank you for taking the time to leave us a review.

"Couldn't even get into the building to check in!"

1
08/02/2018

Just passing through on our way south. Booked hotel online just before midnight and went straight to hotel to check in. Pulled up to the front door about 12:15 and the whole place is locked down. No lights, no front desk people, front doors locked, only a phone number on the door, and a strange doorbell looking thing!! We called and called and called the number for at least 45 min without so much as a voicemail picking up and I can't tell you how many times rang that stupid looking bell thing!! Absolutely ridiculous! Had to book another hotel and finally got into a bed an hour and a half later.

BEST WESTERN PL... H, Manager at Best Western Huntsville Inn & Suites, responded to this review
I'm sorry you had a less than stellar experience, if you would please give me a call at 936-295-9000 I would love to discuss the issues you experienced.

"Average Hotel for Average Price"

3
18/01/2018

Old-type motel where you park your car in front of your room door. Check-in was good. Room was clean. Bed was a bit softer than I like, but still OK. Shower was good with plenty of hot water - after I figured out how to regulate it. Turn the handle to the left, just barely, for hot water. Make micro moves to adjust. Move it a little too far and it turns very cold. Toilet paper was cheap. Most annoying was the absence of electric outlets at the desk. Breakfast was very good. Especially the coffee! Stayed one night and it fit our needs as we were just passing through and not looking for anything fancy or high priced.

BEST WESTERN PL... H, Manager at Best Western Huntsville Inn & Suites, responded to this review
Hate to hear you experienced so many issues during your stay, we'll use your review to improve in the areas that you have mentioned. Thank you for taking the time to leave a review, we hope to see you again the next time you visit Huntsville.

"Best cheap hotel in Huntsville"

4
17/01/2018

I've had hit and miss experiences with this hotel. It has the best price in town for a hotel that isn't a complete dump. I'd say it's easily a 1-1.5 star hotel if anything on the 5 star scale, but you can't beat the price.

"Great value- super service!"

5
01/01/2018

At check-in, all was as promised- a handicap room and feather-free bedding! Super quick check-in process. Had issue with entry card initially not working. Monique came right down and personally ensured the updated cards worked. Breakfast had many options and we were happier than normal with most continental breakfasts. Attendant was super supportive and courteous. Room was comfortable- loved having direct tv- and spacious bathroom. Parking lot was super-well lighted, which I appreciate from a safety viewpoint.We felt very safe & well-taken care of!

"Less than average"

2
31/12/2017

Less than average quality of room and the food was well below standards. Our stay was over the Christmas holidays the cleaning staff was given off Christmas Eve and Christmas day, while that's all well and good that leaves for a nasty unkept room and we were charged for regular service I feel

"Overnight only"

2
19/12/2017

Several of the people I work with spoke well of their experience at this Best Western. My experience wasn't so good. I wouldn't stay more than an overnight at this place in the future. No elevator makes carrying bags up the stairs a must. My bag was packed for four days in winter weather. It is heavy. The light of the vanity didn't work. The phone didn't work when I initially tried to call the front desk to be moved. The doors are loose, so there was noise and cigarette smoke coming through at all hours of the night from the smokers on the walkway outside. The staff was friendly and probably would have been helpful had I had the time to actually get the things either fixed or moved to another room.

"Best Western Best Accommodations"

4
15/12/2017

Desk staff were very courteous and prompt at getting me to my room and getting me checked out. My room was clean, quiet and comfortable. The cafeteria offered a variety of breakfast choices which allowed me to start the day early and feeling ready to go. Thanks so much!

"Best breakfast had in a long time"

5
01/12/2017

Rooms clean, staff well organized. Breakfast was best and i will return again and to other Best Westerns if they have this breakfast. Plenty of parking. They had a happy hour at no cost . Not many have this .

"Time for change - Huntsville"

2
29/11/2017

I have stayed here numerous times, but it is time for a change. This place is always priced well for the area and is usually very good. My 1st mistake was accepting a smoking room, it was terrible. The filter on the AC unit was SO dirty. The location is good, the people are nice, but I just can't handle knowing they don't clean their filters, whether smoking or not. If you want cheap & clean, its fine.

"Great manager resolved a website mistake"

5
24/11/2017

My friend and I reserved a non-smoking room on the Best Western website. When we arrived we were told there were no non-smoking rooms. Monique. the manager on duty, offered to oxidize the room since my friend has severe allergies. Due to a cancellation she was able to transfer us to a non-smoking room and even called while we were out to diner to advise us of this change. Thank you Monique!!

"Good Place to Stay"

3
20/11/2017

Hotel is in very convenient location. Exterior of building is ok, rooms we've had have been updated in decor, bedding is really comfortable, some of the furnishings haven't been well taken care of by guests and are showing some wear, refrig in room is handy, breakfast offerings are good and in-room coffee is good quality. Staff is always friendly and helpful, and try to make your stay pleasant.

"Clean rooms & friendly staff"

5
16/11/2017

Check in and check out staff were very friendly and helpful. Rooms were decent sized & clean. No elevator. Breakfast was decent. Not many options for vegetarians. Bed was comfortable. I would recommend this hotel.

"So much better than I expected"

5
12/11/2017

I was not sure what to expect, but was very happy. The hotel seems to be in a good location, close to many restaurants, shopping & the college, and easy to access on and off the hwy. It was very clean, looks to have been updated not too long ago, the staff was so friendly and went above and beyond to help us. They had a BIG breakfast selection that was really good. The only 2 complaints that I have are very small and petty, (the light in the restroom could be more centered, when in the shower there is not a lot of light at all after closing the curtain since the light was on the other side of the restroom. For me the bed was on the hard side making it hard to stay asleep and woke up with my back hurting, but I know for some they like the hard beds so that is totally a personal preference and hard for any hotel to get the beds just right for each and every guest. ??) There seemed to be other families staying here as well, it was a very quiet hotel, I would have no problem staying here again, or recommending it to others.

"Expected better"

1
12/11/2017

Expected better in the staff. It's very irritating when you travel all day to provide for you family and there needs and to pay 100 dollars and take your grocery to the room and not have a cold fridge to store them in is ridiculous

"Not impressed"

2
11/11/2017

Very uncomfortable mattress and the sheets were balled and paper thin. Registrar was not interested in putting our rooms next to each other even though every room between us was empty. The breakfast was lacking in choices and wasn't properly stocked. There was no milk, yogurt or fruit. The coffee was cold.

"Staff Makes This Hotel Great!"

5
08/11/2017

We were amazed at the friendly and caring people that we had the pleasure of getting to know just by being a hotel customer. The staff helped us at early check in, going above and beyond to help make sure we had rooms together. Then just friendly chance meetings as we stayed the night. From the manager Hollis, to the front desk girl Anastasia, to the kitchen chef Willard, and the cleaning ladies i don't even know the names of, we were treated like family in the most loving way.

"Excellent Stay"

5
06/11/2017

Very helpful and eager to please staff. Hot breakfast buffet featured real carved ham! Business center was problematic and printer was removed during our stay...inconvenience for our needs to print a page of directions. AC , desk lamp, shower had some deficient switches and valve, but did not present concerns we could not deal with...maintenance may be a problem here...we did not request any maintenance.

"Not great place"

2
05/11/2017

Probably nice for a BW but not closes to Hampton of Holiday Inn Express. Extreme odor in lobby and room, not sure what it was. Spend the extra dollars to stay elsewhere and be happier. Every time we choose a BW We are usually disappointed.

BestWesternHotels, Corporate at Best Western Huntsville Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Fine basic hotel"

4
03/11/2017

If you are just looking for a basic hotel, fairly close to Bowers stadium, this will do the trick. We were in town for the SHSU Marching Festival, and this worked well for us. It had a typical basic hotel breakfast. The rooms were neat and clean. We just needed a place to spend a night, to save us a late night drive home.

"Good value, mattress not the best"

3
28/10/2017

Good price, quiet rooms, not the most comfortable bed. Hotel set back from freeway, so fairly quiet. Stand room, was clean and had expected amenities- hair dryer, coffee maker, soap, shampoo, lotion, etc...nice buffet breakfast, offering eggs, pancakes, breads, yougurt & more. With exception of bed, good experience.

"Awesome hotel."

4
23/10/2017

We enjoyed staying at this hotel. It was reasonable priced, the Breakfast was awesome and the room was clean. The hotel was close to downtown, Sam Houston University and right off I45 where all the restaurants are. We will stay there again for sure. Thanks you.

"Very Disappointed"

1
17/10/2017

I knew as soon as I pulled into the parking lot this was not going to be good. I spent the evening visiting with my parents (in their 90s), rather than checking in early, as I normally would; big mistake! By the time I did check in, their were only 2 rooms left, both on the 2nd floor. I tried to explain that my wife has osreoarthritis in both knees, facing double knee replacement in just a few weeks; I got no sympathy! After practically carrying her upstairs, I had to summon the night clerk to get the A/C to work. While getting ready for bed, my wife (bad knees, remember?) discovers the bathroom has a child's toilet; she has to struggle to get on & off of it. She crawls into bed to discover the mattress springs can be felt through the ticking & it's as hard as concrete slab; plus, the sheets & bedspread are heavily stained, & the sheets are threadbare. If I was a firsttime customer of Best Western, this would probably be my only & last visit; however, I'm fortunate to know that this is a rare experience with BW. I will definitely be staying elsewhere the next time I visit my parents!

"the best"

5
16/10/2017

Checking inn into our room were very nice and professional the lady received us made us feel welcome and part as a family and made sure our door key worked properly and that the room was to our perspective

"A nice hotel to stay at"

5
15/10/2017

Stayed at this hotel for business almost a week. Nice staff and nice rooms. I judge all my hotels on cleanliness and this was a clean hotel. The wake up call feature did not work which could of gotten me in trouble of i didnt also set me phone alarm.

"yuck"

1
09/10/2017

this best western at south padre was terrible. Rooms and hall had a terrible smell. rooms were no cleaned like I'm used to with best western. Front staff seemed not to care. Breakfast was good.Dirty and bed was uncomfortable. Will not stay there again. Have lots of friends go to padre and i have warned them about this hotel.

"Highly recommend"

5
08/10/2017

I loved my stay at best western hotel in Huntsville Texas the staff were extremely friendly and helpful this hotel was extremely clean..the most comfortable bed..breakfast was great overall my husband and i rate this hotel a 10

"BW Review"

3
07/10/2017

I have stayed many times at this facility but was disappointed in my stay this time. Was not given the room I booked on line - had to move to a different room which was not the same Beds were horrible.

"Keep Driving"

2
06/10/2017

This is a motor lodge that has seen its better days. I should have kn own this would be a bad experience when upon arriving I had to call the front desk to have someone come unlock the front door to let us in. Beds were uncomfortable.

"What a wonderful stay."

5
26/09/2017

Definitely a 10 on cleanliness and comfort. I was always greeted with a smile from staff. Breakfast was yummy, best biscuits I've ever had. The room a/c was wonderful. Enjoyed the large dressing areas and bathrooms. Plenty of space to relax. Definitely will stay here again.

"Clean Room"

4
24/09/2017

My family needed a nice, clean room for a quick 1 night stay. We found that here. There were a few places where it was obvious that this was not a brand new hotel but it was very clean and smelled great. The room was pretty spacious for a standard 2 queen bed room. I liked the mattress- my husband hated it. We didn't eat breakfast there but it looked pretty good with bacon, sausage and eggs. The wifi was very slow. The hotel is tucked back off the main road a little (look for the Denny's and the Payless Shoe store) but I think that the location helps to make it quiet. Overall, it met our needs and I can not complain.

"2017 family reunion"

4
05/09/2017

The hotel assistant manager was great.. He help me to check in 1 hour early to get to my family reunion on time. Praised to Mr. Miller also my key did not work he personally came up to fix it because lock was on wrong handled.

"Satisfied Customer"

5
30/08/2017

Thank you, My wife and I really enjoyed our stay. We both found it very comfortable and pleasing. Your staff were very friendly and attentive too our needs and concerns. You should be very proud of your staff inn the front office. They really make up what Best Western is about, God bless you. Manuel & Dolores

"Great Stay!"

5
25/08/2017

First time I had stayed at a Best Western in a long time, I was pleasantly surprised by all the upgrades and amenities. The price was just right to. This was a good stay for us as our daughter was close by attending College. The only thing we noticed was that they had no gluten free options out for breakfast.

"If you have allergies, steer clear"

2
21/08/2017

The sheets were not cleaned & the duvet cover had makeup on it. Asked to change them. The sheets were changed but not the duvet. The room smelled musty & I got a headache every time we were in the room. The staff was very friendly & helpful.

"Nice Room/Poor "Full Complimentary Breakfast""

3
15/08/2017

Very nice rooms. Appeared to have been renovated within past five or so years. Wifi slow and confusion on password entry. Terrible experience with "full complimentary breakfast"... Arrived one hour prior to end of serving time and there wasn't much of anything left, lukewarm scrambled eggs, no fruit, biscuits, or white or wheat bread for toast. Crumbs of bacon in tray and staff person told us they didn't have anymore.

"Lousy Mattress Smoky Room Bad Breakfast"

2
07/08/2017

The Door was jammed and required considerable force to open or close. The safety latch was broken off. We turned on the bathroom fan and were overcome with stale cigarette fumes. I sat on the mattress and could feel the broken down metal springs and see the pronounced sag in the middle. The breakfast was dismal. The eggs were cold. When I say cold I do not mean room temperature but literally cold in the center. The biscuits for biscuits and gravy were rock hard and dry and the pancake maker was not functional. I asked to change rooms and the experience was basically the same. I am a rewards member and stay at BW frequently and most of the time they are clean and comfortable. Best Western had better get this one under control because it is bringing their reputation down.

"Great Stay"

5
06/08/2017

I made my reservation through the Best Western web site. I am a disabled veteran and I requested a ground floor room. Somehow, the property didn't get/see my request and I had been assigned a second floor room. Although there was a convention in town, the manager willingly changed my room to accommodate my needs(Thanks). The room was spacious, clean and the beds comfortable. We did not go for the free evening snacks(Tuesday & Thursday) but the breakfast was ample and satisfying. We visit Huntsville yearly and this was the best hotel experience we have had to date. We will definitely stay at this property in the future. Everything you need(restaurants & shopping) is very close to the property.

"Very Nice Place"

4
03/08/2017

Room was clean and the bed was comfortable. The air conditioner and refrigerator worked well. I did not have time to try the breakfast but with what I experienced, what more could I ask for. I would definitely stay there again.

"good location, clean rooms, nice staff"

5
03/08/2017

My family and I stayed here for my cousins college orientation. Room were nice and clean, in a good location, there are shopping and restaurants very near. The staff were extremely nice. They invited all the guest to an evening social with free food and drinks.

"Nice large room"

5
02/08/2017

Myself and two other friends stayed here one night while attending an event at the fairgrounds our room was large and the beds were comfortable. I really like the layout of the room and we did not feel cramped at all. I would definitely stay here again and I definitely recommend it

"A good place to stay in Hunstville, TX"

4
01/08/2017

I was visiting family in the area, and I prefer the Best Western where possible, it is good value for the money and generally the free breakfast helps with the cost. I enjoyed my stay for the most part, but the bed may be ready for replacement.

"Great place"

5
01/08/2017

Great Place to Stay, would stay again. Clean, quite, and great service. Had to make an unexpected stop and when checking to see if any rooms were available the service was quick and great made me feel welcome

"Great hotel!"

5
21/07/2017

Good location...friendly staff. Modern, clean rooms. Good complimentary breakfast menu and quality. Easy access to Interstate 45. Good dining options close to the hotel. I would definitely stay here again!

"Great people poor internet"

3
19/07/2017

The staff and service was exceptional. If you need a strong internet connection for business, stay elsewhere. I was in the midst of a video conference in the business center and was cut off of the internet and not allowed to reconnect without warning.

"One of the best hotel I've been too"

5
17/07/2017

The beds were amazing the rooms were very clean and their breakfast was just out of this world they had a very good selection of food and everybody there was very sweet and helpful I will definitely be back

"Decent hotel in a not so decent city"

3
14/07/2017

If you can avoid Huntsville, you should by all means. This was my 2nd time staying there for work and I have vowed never to go again, especially as a female travelling alone. There was a group of men living at the hotel temporarily who were catcalling and shouting at me when I arrived, which was uncomfortable. Fortunately the woman at the front desk said she wouldn't allow it and spoke to them then called my room later to check on me, which I appreciated. The room itself was clean, nice and had lots of tv channels and free WiFi

"Avoid this hotel if possible"

2
10/07/2017

Our room was filthy! There was a Ritz cracker box left next to one of the beds and popcorn all over the floor by the other. There was a spotty residue on the bathroom floor and holes were worn in the bed linens. One other review mentioned that the pics are deceiving. I agree completely. The pictures make it look like the furnishings and linens are high end but they definitely are not. Slapping a coat of knock down and some paint on a room does not help when everything else is cheaply thrown together. Also, all of the entry doors are on the exterior of the building. I prefer interior doors for security reasons. The only good thing I can say about this place is that the A/C worked. I will not be staying at a Best Western ever again.

"The "go to" Hotel in Huntsville"

5
16/06/2017

Fantastic service standards, amenities, and that modern yet "home away from home" vibe! As a multi-state director I travel frequently, and the BW Huntsville is my favorite...I always look forward to my visit.

"Web Pics are Deceiving"

2
10/06/2017

The word hotel is deceiving. The rooms open to the street outside and the indoor/outdoor carpet and chipping paint give it a cheap vibe. The beds are comfortable, but the walls are thin. I could hear the people next door easily.

"Leisurely Getaway"

4
10/06/2017

The hotel's outward appearance was a little less than stellar but the hotel itself was very nice and comfortable. The staff was very friendly and helpful. They said they had "happy hour" from 6-7 on Tuesdays and Thursdays. We were there for a Tuesday happy hour. It wasn't served until 6:20 pm. It ended promptly at 7 pm. Since it was free, I guess I can't really complain.

"Nice and Clean Place to stay"

4
09/06/2017

I only stayed on night, but the everything was clean and comfortable. The staff was helpful and pool was a nice place to relax after a long drive. The bed was comfy and the bedding was clean! I would definitely recommend staying at this hotel.

"Nothing Special"

3
07/06/2017

Stayed here for one night, reviews were great, but the room was so so and the bed was way too soft. Air conditioning would not keep up with the need of the room, left you feeling sticky. Although there were some update to the room, the carpet was sticky feeling and the bathroom was old fixtures with new paint. Thing seemed clean.

"Great stay"

5
07/06/2017

Stayed in town while attending an activity at the university. The hotel is very close. This is the second time we stay at this hotel. We found the room was comfortable and clean. The front staff was very courteous. Breakfast was amazing! We will be frequenting the area in the next several years. I believe we have found a place here we can trust.

"Love this hotel & the staff! #hollis"

5
05/06/2017

CUSTOMER SERVICE IS A+.... the rooms are spotless, comfortable and quiet! Everything you would want/need are at your fingertip. I wish all hotels used this location and their staff as modalities for teaching their employees.

"Very comfortable stay!"

5
03/06/2017

This hotel is an excellent choice to stay in. It is clean, comfortable, the staff is very courteous, friendly, and accommodating. The grounds are beautiful and are very well maintained. The breakfast food offerings are very good, eggs, bacon, biscuits & gravy, sausages, cereals, milk, yogurt, some fruits-apples and oranges, pancakes or waffles, very good coffee. There is a very nice fitness center and pool. There are two floors, no elevators. Thank goodness-carpet and no cheap, laminate flooring! Everything worked well, water pressure was good, water warm enough and not too hot (although I like my water to be a little warmer for showers), and the air conditioner worked very well, so I assume the heater works well, too. Really, a wonderful hotel to stay in. We were very well pleased!

"Business Trip to Huntsville"

3
30/05/2017

My first stay at the Best Western in Huntsville was good. This one, not so much. There was hair in the sink and bathtub, the toilet gurgled every time the room next door flushed, then the room would fill up with sewer smells. The internet would not connect most of the time which made it difficult for working. The breakfast was good but the bacon was really greasy. My first morning at breakfast there wasn't any meats. We had to ask for some to be put out for us to eat.

"Comfortable Room, Good Breakfast"

4
25/05/2017

In Texas to see a Texas A&M football game, we chose to rent a room in Huntsville and make the pleasant drive rather than pay double at a hotel in College Station. The staff here was very pleasant, the hotel is clean, and our room was comfortable. My wife enjoys breakfast and the free breakfast here was a notch above many of the places where we have stayed before. They have the normal cereal, fruit, eggs, sausage, biscuits and gray, etc., but they also had something we had not seen before. Almost everywhere has waffle makers now but not pancakes. This Best Western has an automatic pancake machine. All you have to do is push a button and in a minute or so, the conveyor belt delivers a hot pancake of acceptable quality. I had to get one just to see it work and have included the machine and the pancakes in the photos with this review. If you are in the area and want a good place to stay at a reasonable price, give this hotel a try. If we return to the area, we will be back here.

"Very Nice"

5
25/05/2017

Older hotel with outside entrance. Room was clean, air conditioner worked very well, grounds very well kept, good breakfast with a variety of items to choose from. Very courteous staff from the front desk to the housekeeping. Will definitely stay here again if in the Huntsville area

"Huntsville prison visit"

4
20/05/2017

i would definitely recommend this motel. Obviously well maintained and up to date with the obvious exception of outside entrances to the rooms. This does not bother me, but I have friends who will no longer stay in motels with outside access to the guest rooms.

"WOW!!! Customer service isn't dead!!!!!"

5
03/05/2017

First off I want to make sure that Hollis gets some credit here. He was so nice and accommodating. He went out of his way to make sure my stay was comfortable and I wanted to "thank him" in a review. There are a number of hotels to pick from in Huntsville but I'm glad that I took the time to review most. My room was so clean and comfy. It had everything that I've come to expect and more. I love the fact that this older property is kept up so nice. The outside access doors is a plus for me. The breakfast was plentiful and kept full and clean. Thanks again for the peaceful night.

"Nice remodel"

5
21/04/2017

Pleasantly surprised with the quality of the room and furnishings. We felt pampered. The remodel was done very well. Appeared that all including bedding was brand new. Luckily the hotel was not full and was very quiet and is on a quiet cul-de-sac.

"Thank-you!"

5
20/04/2017

Thank you for being a wonderful place to stay. We come once a month and knowing this Best Western is always reliable and consistent makes our journey every month a little easier. The staff is always friendly, the breakfast is quick and easy, and most important is the bed is just right!

"Last minute stay"

5
14/04/2017

This wasn't planned, we were going home from San Antonio and just couldn't drive anymore. They made arrangements to get us on bottom floor when they were full as I am handicapped and made sure we had everything we needed. Will definitely stay there again. They go out of there way to accommodate you, know matter what.

"Not what I expected!"

2
10/04/2017

Stayed at this hotel last week--terrible experience! Asked for "handicap-friendly" room and told there were none and that there was plenty of parking in the back of the hotel--causing us to walk as far as possible to get to amenities. Noticed that both of the handicap rooms (in the front) were vacant overnight. Our room was extremely dark and felt dirty. Breakfast was barely edible. Needless to say, we will not be staying at this hotel again. Desk clerks were not accommodating (when they were even present).

"Awesome service!"

5
27/03/2017

People were so friendly. Everyone was also so professional. I am definitely returning back when I go back to Huntsville. Everything was on point from start to finish. I would recommend to anyone who is looking for a room to stay here.

"No cable channels and terrible WIFI"

2
16/03/2017

Rooms are clean but unbelievably there are no cable channels including ESPN. WIFI is completely unusable. Breakfast is decent but not enough fruit. Bacon at breakfast is the best tasting I have had a Best Western. My room had a strong smell. I have a feeling it is because of the age of the hotel.

"The sweet spot!"

4
23/02/2017

Needed a welcoming, clean, comfortable place to stay in Huntsville, TX. We were impressed with the great customer service - very welcoming and eager to please. The rooms have been refurbished and were very nice - and clean! The bathroom was a good size too.

"Needed clean and convenient with a good breakfast. They delivered."

4
13/02/2017

Dated, but clean and comfortable. Pleasant staff, even at late check in. Ready to help with directions, needs, planning. Breakfast was better than the usual Holiday Inn Express. Thanks for the no hassle, good stay.

""Don't expect to feel special here""

3
24/11/2016

Again, maids that do their jobs while the rest of the staff plays with their phones. Unfriendly front desk at night. Expensive 'snack area', no vending. I earned platinum membership through BW rewards program, and I was excited to receive my so-called perks, regardless of how lame they might be. I did not receive what the rewards page states I would, which is an upgrade if possible and a check-in gift, nor was my platinum membership even acknowledged. The breakfast hostess was not in uniform so I didn't realize the person on their phone next to me could have attended to the counter and fill the empty hot items until she decide to get some biscuits for herself. The rooms are clean, I love the maids, they are so sweet. I will go ahead and stay in Madisonville 20 miles North or elsewhere next time I'm bopping around that area.

"Good place to Stay"

5
14/11/2016

The room was clean, employees were friendly, breakfast was excellent. Most important of all, the price was right, $89 dollars plus tax for that night. We have checked other hotels near by, and the rate were much higher than this Best Western Huntsville. Will be back for our next trip thru Houston area for sure.

"Pleasant Hotel"

5
14/11/2016

Pleasant stay at this hotel. Good location, quiet, excellent breakfast, variety of choices and fresh. I felt safe and the hotel staff was very nice and helpful. I would recommend this hotel for the Huntsville area.

"Have not been to a B/W in a while."

3
12/11/2016

Check in went smooth and the price was good. Room in back was quiet. The beds were outstanding. Nice pillows and a comfortable mattress. I was impressed with the bathroom fixtures as well. Modern. I will try B/W more often and compare overall to Hamptons. As others said, breakfast was a little different and good quality.

"Best Western - Huntsville, Tx Review"

5
04/11/2016

Great location, facilities, management and staff! We were upgraded to a suite for only $10 more! Room was quite, clean and comfortable. We checked the reviews before coming to this Best Western - one said they had "real" eggs for breakfast - they did! Plenty variety of items for breakfast. The staff seemed eager to help and meet any need.

"Wanted to stay close to home, but not go home"

3
29/10/2016

All the hotels in the area were full due to the Halloween weekend and events, but we were able to secure a king size room here. It was a little out of date, but expected in Huntsville, otherwise clean room, cold air. Breakfast in the morning had fresh eggs, ham and bacon with great biscuits. If I had to stay again I definitely would.

"Unclean room"

1
23/10/2016

Room was not cleaned by the staff. The bed was full of hair and stuff. Staff gave me sheets for me to clean room. They promised refund have not received it to date. They claimed they would contact third party booking agent. Neither has contacted me to date. i will not use neither again. i will tell everyone I know to avoid both.

"Very pleasant"

5
19/10/2016

The bed was incredibly comfortable, room clean and tidy and full breakfast was delicious! I slept great and the staff was hospitable and welcoming to my team. The food was so good, I went back for seconds.

"Lousy Staff"

1
18/10/2016

The hotel itself is about average but the employees bring that rating to a dismal level. They were hurried and seemed bothered on the phone, and on more than one night the overnight clerk hung out in the parking lot smoking and laughing so loud it kept me awake. With the number of hotels available do yourself a favor and skip the Best Western in Huntsville until the can get guest service employees who understand a little about guest services.

"very nice"

5
14/10/2016

Very nice, clean hotel with a pleasant staff. The breakfast was really good and fresh. The cost was very reasonable. Very low if any noise level. I will stay here again, even though the drive to College Station is about an hour.

"Good Stay"

4
14/10/2016

Great stay. Bed was super as are all Best Western Hotels-I always sleep good there. Breakfest was very good with a good variety of hot and cold items including ham-you never see that. Overall a great place to stay!!

"Very nice"

5
08/10/2016

This hotel was very nice and clean. The room with two queen beds was large and bathroom nice. Their breakfast much better than most hotels with free breakfast offered. They had eggs, sausage, bacon and even pancakes plus other regular offerings. Lady that runs the breakfast area was very nice and willing to help you. Coffee was good as well. Definitely recommend!!

"Great Stay"

5
04/10/2016

The employee made the stay perfect. The rooms are large and clean! Breakfast and the internet connection perfect for business. Great for family stay...maybe not so much for romance. But, overall an "A" property. Thank you

"Disappointed"

2
02/10/2016

My room was clean and my checkout clerk was very accommodating and helpful. My room was on the 2nd floor and there was no elevator. There was not a secure internet connection and I had very little water pressure in my shower. Breakfast was good, but my eggs were cold and not very appealing. I would not stay here again.

"Average and confusing"

3
18/09/2016

Room itself was adequate. However, we were told it was the last room available on the first floor. After we took everything inside, we turned on TV and it would not work. Desk clerk said she could move us next door which we declined because we were so tired we didn't want to move all our stuff again. ( I thought we were last room available on first floor?) Next day we found out they had been having trouble with that TV so why would we have been put there in the first place? Says motel is wheelchair accessible, but door threshold was difficult to get over for our handicapped mother. Also 5-6 inch step from parking area to sidewalk in front of room was too much for my mother to navigate. My sister had to push her from front entrance around sidewalk to room on backside of motel. So I would not say this motel is very wheelchair/walker friendly. Day staff was very nice, friendly, and helpful which was the best part of our stay.

"Was not too good to be true!"

4
07/09/2016

The hotel/motel offerings in Huntsville, TX are not generally the ones that we consider staying in at all because of the level of expectation from the stay. Having a child in college at SHSU we have tried a different chain/location each time we have stayed overnight in the attempt to find a location that did not just completely disappoint us in our stay. We have found just that in this location; friendly and accommodating staff, best price we have paid so far, extremely comfortable beds, tasty free breakfast with reasonable options and fairly quite location. We will stay again!

"Great Hotel for the Price"

5
26/08/2016

Beds were comfortable, service was good, Place was clean. It was priced affordably and there were restaurants and other things to do close by. Good Highway access. The décor was nice and the outdoor pool was a positive.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Happy to hear you enjoyed your stay, we hope you come see us again the next time you visit Huntsville!

"Nice hotel in Huntsville"

4
01/08/2016

Have stayed here several times now and this place is really a well kept secret. Clean, comfy, quiet (about 2 blocks off 45). Staff are always friendly. We will return next time we are working in the Huntsville area. It is also close to restaurants and they have an outdoor pool. Havent used pool but it looks nice.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
So glad to hear you enjoyed your recent stays with us, and we hope to see you again the next time you visit Huntsville!

"Friendly staff!"

5
31/07/2016

I was traveling alone and when I checked into the hotel there were two women there to greet me, both very friendly and talkative. They told me about upcoming events at the hotel and in the area, told me where stores were that I needed to find and how to get there, and really made me feel welcome and at home.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Our staff knows just about everything about Huntsville, if your looking for a place to eat, shop, or just kick back and relax, just ask the front desk. They're bound to know some place in town that'll fit your needs, and taste.

"Great palce to hang your hat!"

5
30/07/2016

Great location, staff and facility! The rooms were clean and fresh and the staff super nice and helpful..The breakfast was just right. If you need a place in Huntsville this is it! I highly recommend this hotel!

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
So glad you enjoyed your stay with us. Our housekeepers really work their hardest to make sure that our rooms are as clean as possible, and our breakfast is cooked fresh every morning; no frozen eggs in a carton here. Thanks again for your review!

"Best hotel experience in Hunstville"

5
15/07/2016

This is by far the best hotel in Huntsville. It's always clean and well-maintained. The pool and pool area are lovely and relaxing. And the staff, especially at the front desk, are awesome. I usually leave too early to enjoy the breakfast, but there are snacks to go. And when I do stay for breakfast, it's always fresh and tasty. Nothing too inspired, but way better than most included breakfasts. It's a relaxing part of what is sometimes an emotional weekend (visiting a loved on in a nearby prison unit).

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
I'm delighted to hear you've enjoyed your stays with us, we know that travelling can be stressful all by itself, and I'm glad we we're able to provide you with a relaxing environment. We hope to see you again the next time you visit Huntsville!

"Not the Best of Best Western"

3
12/07/2016

Let me start by saying that I am a Best Western follower. I enjoy using Best Western when needing a hotel. I have also helped out at our own family's hotels and know what to look for in quality. This however, was not my best experience at a Best Western. The staff were all very helpful and nice. The AC was great in this hot Texas heat and the room was fully stocked with clean linens and a few of the basic needs. The TV and satellite were wonderful but we had a few issues where the remote kept becoming un-synced to the satellite control. My main concern was the bathroom ceiling where it appeared that there was a possible leak issue that needs to be fixed and appeared to be molded. The breakfast was nice, but my children were disappointed that neither day had pancakes. On the second day when asked, the woman hesitantly said that the machine wasn't working though I noticed it was still plugged in and had all the amenities around it which kind of looked suspicious as if it was working but just not on. You don't let one bad apple ruin the bunch, but Best Western definitely needs to take a look at this particular hotel for repairs.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
I'm disappointed to hear that you didn't enjoy your stay with us. I hope that next time you visit Huntsville you will give us a second chance to change your mind about our hotel!

"Best stay ever!"

5
04/07/2016

I made a last minute reservation while at my daughter's orientation for college. I checked in and the lady at the front desk went out of her way to see if I had a rewards card by calling Best Western customer service. As soon as I got to my room and checked it out, the lady from the front desk called to make sure my room was to my liking and was able to get my rewards card re-established. Breakfast the next morning was more than I expected and was able to fill my kids up on what they had available as if they were at home. I was a happy mother and We enjoyed our stay.

"Clean Rooms and Great Breakfast"

3
19/06/2016

Easy on and off access to 45. Clean Rooms. Good Breakfast. Love the Aquamer toiletries. As a female traveling with my son, the only thing I did not like was that it has outside entrance to the the rooms.

"Just Ok"

3
13/06/2016

Had a cricket in our room that chirped all night long and kept us up. Cricket probably came in through the crack at the bottom of the door that led to the parking lot. Everything else was just ok nothing special.

"nice and comfy."

5
08/06/2016

Had to travel to Huntsville twice in one week. Stayed here both times. Very comfy bed and clean rooms. No issues with noise or any disturbances. Good breakfast, good service. I thought the courtesy phone call was pleasant. Staff members are genuinely concerned about guest's stay.

"Great Place"

5
24/05/2016

This was a very nice hotel. At first glance on the outside I was not expecting the rooms to be up to date, but was very surprised when I saw the room. Very spacious and clean with great beds. The staff was very friendly and the breakfast was wonderful with a great variety. I would stay here again.

"Good overnight stay."

4
17/05/2016

We were staying in Huntsville just overnight. This hotel had very friendly staff. The room was clean with very comfortable beds. The breakfast was fresh. Having breakfast in a separate room made for a quiet meal. However, the hotel did have exterior doors and the room had a noisy air conditioner.

"Good Times"

4
16/05/2016

Thank you for the stay. We do enjoy the free breakfast and the rooms are clean. We have stayed at many hotels in the area and Best Western is by far the best. The staff is very helpful. The Wi-Fi works well. The pool is small.

"Real Eggs! ??"

4
26/04/2016

Our room was very nice and comfortable. The complimentary breakfast was a treat with good selections that included something you don't get at many hotels: real scrambled eggs, plus sausage, ham, AND bacon. We were also glad to find that pets a welcome for a small fee. We will stay here again.

"Very clean and friendly place to stay"

5
25/04/2016

The room was very large, had 2 queen beds that were very comfortable, the room was exceptionally clean. All the staff were very friendly and tried very hard to meet all your needs. The hot breakfast was pretty good and well stocked. I didn't use the pool, but it's an outside pool and looked very clean and plenty large enough.

"It's clean and quiet "

4
22/04/2016

Went down to see one of the grandchildren in a play (of course he was really goof) and stayed at the Best Western. Out of the several places we have stayed in Huntsville this is so far the best. Manager very pleasant along with the rest of the staff. As noted in heading it was quiet and clean. There isn't much choice in Huntsville and the higher cost is worth it.

"MY stay at Best Western, Huntsville"

4
22/04/2016

Five different families, from all over the U.S., met and stayed at this Best Western. Although two of the families had to switch rooms due to minor problems, management resolved the issues to everyone's satisfaction. We all stayed for five nights, while visiting other family for a reunion. Due to all the activity, we were in and out of our rooms all day long, and housekeeping cheerfully worked around our schedules. If you believe that breakfast is the most important meal of the day, you need to stay at Best Western in Huntsville. Each day, there is a full spread of breakfast foods, including ham, sausage and bacon, eggs, biscuits and gravy, cereal, waffles, fresh coffee and three different juices! The food was fresh, and in abundance. I give this Best Western a 4 star rating.

"Nice stay"

4
03/04/2016

Enjoyed spending a few nights here recently. Place was clean and well maintained. It's a somewhat older facility but they keep it up. Breakfast was good. They take pride in their freshly cooked eggs, bacon, etc. Nice size breakfast room. Check in and out was quick. Staff were friendly.

"Great place to stay!"

5
01/04/2016

My first time there, I chose it because it was one of the only pet-friendly hotels in the whole area. But after my stay I decided that would be the only hotel I stayed at whenever I travel to Huntsville, regardless as to whether I have my dogs or not. The price seems a little steep at first glance, but when you experience the service, the attitude of the employees, and the comfort of the room itself, I think you'll find that it's well worth every penny.

"Great Value! Clean Rooms! Courteous Staff!"

5
27/03/2016

My wife and I spent two nights here just before Easter. We were in Huntsville about a month ago and selected another hotel for the same rate. The Best Western was definitely an upgrade. We were extremely pleased with our choice. It was very quiet in addition to the other items mentioned in the title. We would certainly choose this hotel again.

"Super Fast Internet and Excellent DirecTV selection"

4
24/03/2016

This property is a little older with doors facing the outside but it is recently updated and very clean. I would have given it a 5 rating, but the walls are fairly thin and I could hear the belligerent drunk guy in the room next to me. Fortunately he passed out about 9 and didn't make any more noise but then the trash truck came around at 2:30am to pick up the dumpsters. The internet speeds are the fastest I've seen at just about any hotel and I must say having the full selection of DirecTV during March makes this hotel selection a no-brainer. Bed was comfortable and breakfast was pretty good. They had ham, real bacon, and pancakes. Yay! I will stay here again.

"GREAT ACCOMODATIONS!!"

5
21/03/2016

This hotel was GREAT!! Employees were very helpful, courteous, and friendly. Lobby, rooms, amenities were also great. This hotel is also pet-friendly. I will definitely be staying here from now on. I highly recommend this hotel to all my family and friends.

"Nice"

5
19/03/2016

This Best Western is one of the cleanest and nicest for its age that we have ever stayed in. The staff was very courteous and helpful. The breakfast room was very clean and neat, the food was fresh and hot. We defiantly recommend this Motel.

"Best hotel in Huntsville"

5
09/03/2016

This hotel is such a welcoming and comfortable place. I visit a loved one in the TDCJ Eastham unit every weekend. Most weeks, I leave home at 4am for a three hour drive, have my visit and then head back home. Sometimes, however, I choose to stay overnight. This is the hotel of choice! Best one in Huntsville! An even better experience than the one or two that are more expensive. This weekend, in addition to my visit, I was on a work deadline. The hotel was so peaceful and peasant that I stayed an extra night to get my work done. Overall, my stress level this weekend was very high. The staff and accommodations here were a real blessing and made all the difference for me. The young man at the desk -- I believe his name was Hollis -- was very helpful and kind both when I called in advance of my arrival and while I was there. He was just a pleasure to deal with and made me feel like a valued customer. The hotel is very lucky to have him on staff.

"Great Hotel"

4
02/03/2016

Clean,good breakfast,a good staff and all around good experience. Been at this hotel every year for the past 3 years while enjoying Freds KCBS barbecue cook off just down the road. Perfect location with lots of choices for eating out.

"Retirement party"

4
27/02/2016

Room very clean and spacious, so glad to find refrigerator and microwave. My only 2 disappointments were the lavatory, spigot too far back and a short neck. Makes it impossible to reach and use without getting your clothes wet, such as brushing your teeth or washing your face. The 2nd thing is the closet, whoever designed it certainly failed. You cannot hang your clothes or garment bag. If you do the door won't close. The rack was installed in the front instead of middle. See pictures!

"Great Stay"

5
24/02/2016

Hotel personnel were nice and very helpful. The room was clean and the room was very comfortable. The bed was comfortable and sleep came easily. The breakfast was tasty and hot, with different choices depending on diet choices. Everything was hot and freshly made, and was delicious.

"I found a new hotel to stay at in Huntsville Texas BEST WESTERN"

4
18/02/2016

i usually stay at another hotel, but do to a family emergency I needed to be Huntsville the 12th thru the 14th and that hotel wanted to charge me 212.00 for the night since it was Valentine weekend. So i contacted Best Western and they were able to accommodate me and at a very affordable price. There was a slight hiccup however with my room, but management went beyond the call of duty to make things right. I cannot thank him enough. It was a stressful visit and they made it a little less stressful. When a hotel goes out of its way to make sure you have a place to stay, and at a very very reasonable place....you can not go wrong. Give them a try, you won't regret it. I will be staying there again in two weeks. Thank you again Best Western for everything you did.

"Huntsville - Nice hotel in great location"

4
17/02/2016

Have stayed here before. This place keeps improving. The rooms are updated and nice, beds are comfy. They have a frig & microwave. The staff are very helpful and accommodating. They said they have social hour, but we didn't make that. We did finally make breakfast and I was impressed. I usually can skip these, but everything was fresh, they had a couple choices of fruit and more healthy options. I didn't have time to use but they have a nice fitness area. The pool was closed and perhaps in process of a repair at this time (Feb 2016). This is our def go to for Huntsville area for now.

"individual"

5
12/02/2016

The staff at this facility go out of their way to make your stay comfortable. The location is quite and I felt very safe staying here. The breakfast was actually cooked by the staff and was not artificial,pre-packaged food. Very nice place to stay.

"Absolutely terrific!!"

5
09/02/2016

I rely on TripAdvisor for hotels as well as restaurant reviews so I know how important accurate reviews are for others. This is an excellent hotel. The staff (front desk, housekeeping, and breakfast area) are very friendly and helpful. Great location, close to I-45 with plenty of restaurants nearby. Only 45 minutes north of Houston. Free Breakfast had plenty of choices: fresh fruit, yogurt, pancakes, hot biscuits & gravy, eggs, bacon, ham, sausage, cereal, muffins, toast, bagels and I probably left something out. The rooms are very updated and clean. It is evident that Housekeeping takes pride in doing a good job. There is a microwave and mini refrig in the rooms. Fitness center is good, several cardio machines as well as a weight machine. I stayed for 4 nights Thurs-Monday. I have stayed there the past 2 years, about the same time of year and both stays I would rate the same (excellent). There was a minor issue with my rate but the manager addressed it promptly and it was resolved. Debbie is the General manager and you can tell she really cares about providing good customer service to those who stay there. There is no doubt why this place is rated #1. Great job to those working at the Best Western in Huntsville!

"Lovely"

4
06/01/2016

My husband and I checked in on Christmas Day. We had a family dinner to go to, so we showed up a couple of hours early. To our pleasant surprise, they let us check in. The room was very nice and very clean. We did however found the bed uncomfortable. Breakfast the next morning was great! Lots of choices and a nice room to eat in. All the staff was very friendly! Would go back again.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Thank you so much for your review. I'm glad you enjoyed your stay, I know something as simple as an early check-in can be a big help. We hope you come see us again, the next time you visit Huntsville.

"A good place for a short stay"

3
02/12/2015

Reasonably priced and comfortable. We were staying here to visit our son at SHSU. The workout facility needs maintenance. The eliptical and bike were wobbly and the some of the tother equipment was faulty.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
I'm terribly sorry that our fitness center wasn't operating correctly. I will have our maintenance team take care of that immediately. We hope you'll come back and see us next time you visit your son!

"Best place in Huntsville!"

5
30/11/2015

I have stayed at the Best Western several times, and the staff is always outstanding. The rooms are always in excellent condition, and it sits in a convenient location. I was once force to stay at a competitor motel, and was very disappointed, I always book well ahead now to make certain I can reserve a room here!

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Thank you so much for you kind review. It always excites me when I see compliments for our staff, and property. We know a clean room, and friendly staff can make or break a trip. I'm glad you enjoyed your stay, and I certainly hope you'll be back to visit us!

"Excellent room but front desk staff so so"

3
28/11/2015

Room very nice, clean, quiet, remodeled. Mattress too soft for me and my wife. Front desk lady acted like it was an imposition to try to get me a bottom floor room. Room very spacious and quiet. Shower head was a good 8 feet in the air. Great for me since I'm 6'3",

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
I'm glad that you had a quiet, clean room. I am however disappointed with my staff for how they handled the situation. I can assure you I will speak to them regarding how they handle guest requests. Please visit us again, so we can show you how amazing our southern hospitality can truly be!

"Long trip rest"

5
13/11/2015

One of the most cordial staffs around . Rooms and service very good for the price. Breakfast choice is above averageand space is usually adequate. Location is in a quiet area far enough away from traffic.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Thank you very much for your review. I'm so happy that you enjoyed your stay with us, and that our staff was able to make you feel welcome. I hope next time we can make your stay just as enjoyable, if not more so!

"Very Clean Hotel and good value"

5
09/11/2015

We stayed one night while traveling through on the way to Galveston. The hotel is a little hard to find on the west side of I-45 behind a Chili's and Bob Luby's Seafood. Both those restaurants were within easy walking distance without crossing roads. There was also a Kroger and Walmart within a half a mile. The hotel was very clean with a nice lobby. Our room was on the backside but that helped cut down on highway noise. They offered a breakfast buffet that was standard fare but very good including BACON !! :-). I think the room rate was very reasonable and would stay there again,especially comparable places and prices.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
First of all thank you so much for you kind review. I'm very excited that you enjoyed your stay, we know that clean rooms are very important, and so is that bacon! I'm sorry however that you had trouble finding us, I know we are a little off the beaten path, but if you should ever need help finding us just give us a call, and we'll make sure you get here! Thanks again for you review, please come see us again soon!

"Best Western at Huntsville"

4
09/11/2015

All the staff I came across were very pleasant and welcoming. The internet never messed up and the food offered during breakfast and happy hour was good. I did not have any disruptive neighbors or any complaint in generate. I would definately recommend this Best Western to someone in the future and would consider staying here again, myself.

"Tired, Old Property"

2
19/10/2015

This is a tired, old property that really show its age. (Also, there is no elevator...just in case that is important to you.) I have stayed at many Best Westerns much nicer than this, so I would rate this at the lower end of the scale. It's location is convenient to the freeway and some might say it is in the center of town.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
We're sorry that your stay with us didn't exceed your expectations, while our property is not the newest in town we pride ourselves on its upkeep. I wish we could have spoken at the time so that we could have taken care of any issues you were having. Again we do apologize for your stay not being satisfactory, and we do hope you'll give us another chance to show you how amazing a stay at our hotel can be.

"SATISFACTION"

5
18/10/2015

This hotel was extremely nice.....very clean and very well decorated. I would highly recommend this hotel. We also ate breakfast which was very good.....no waffles, though, but that's okay. The hotel was in a convenient location.

BEST WESTERN PL... H, Manager at BEST WESTERN Huntsville Inn & Suites, responded to this review
Thank you so much for your kind review, We're glad that you enjoyed your stay with us, I'm also excited that you enjoyed our breakfast which we recently updated. ( Psst We may be getting waffles soon!) Again thank you so much for your review, and please come and see us again next time your in town!

"Hotel Needs Overhaul"

3
15/10/2015

The Hotel needs some remolding/upgrades due to age. The appearance of staff not very neat and professional. The breakfast items available not very appealing and fruit was old and not fresh in appearance. The light fixture was out. Also, the attendant did no have a uniform on so you could not tell if he was an employee or not. Coffee was out, limited fruit and just overall appearance not good.

"on the road"

4
07/10/2015

Reasonably good value and comfortable room Excellent TV provision and a very comfortable bed Super staff and location. The overall facility appeared neat. Breakfast was excellent for this type of accommodation.

"Very pleased!"

4
06/10/2015

My family stayed for 3 nights for my son's wedding. I actually booked 5 rooms to include wedding party. Everyone was super helpful and the hotel was very nice and clean. Breakfast was great. I would highly recommend this hotel if you are in Huntsville. Debbie and Hollis were very professional.

"Motel from Hell"

1
04/10/2015

Rude staff, water in shower ran brown, water turned off for 2 hours, have to change out keys to rooms everyday. I am a contractor and travel a lot, this was one of the worst places I've ever stayed. Would not recommend this place to anyone I liked.

"Hotel stay"

5
24/09/2015

Best in all of Texas Will be traveling again soon do to family emergency Close to Hospital where we need to be. The Staff was very helpful went beyond their call of duty to make our stay as pleasant as all possible congrats to a well managed hotel General Mgr Miller runs a very good hotel Will be traveling and will not stay any other place but Best Western

"Great Rooms/Friendly Staff/ Convenient Location "

4
24/09/2015

Got to the hotel. I was greeted by a very friendly and pleasant smile. The check in to my room was quick. The is staff member was very helpful. The room was very clean, no dingy smells to it. The beds were very comfortable. The location of this hote