CAMERE 1
CAMERE 2
CAMERE 3
Codice vantaggio

Best Western Hotel Harrisburg North, Harrisburg

150 Nationwide Drive, 17110-9746, Harrisburg, United States - Vedi su una mappa
Best Western Harrisburg North - Facciata dell'albergo Il Best Western Harrisburg North è situato nel centro di Harrisburg. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Harrisburg North Hotel è situato in posizione ottimale, proprio all'uscita dell'Interstate 81 vicino al Farm Show Complex e a meno di dieci minuti dalla capitale dello stato. Ci troviamo a pochi minuti da numerosi ristoranti e negozi. Se desideri partecipare a un evento presso il Farm Show Complex, visitare una delle numerose mostre di automobili nella zona fieristica di Carlisle o trascorrere la giornata all'Hersheypark®, il nostro hotel di Harrisburg, Pennsylvania, è situato in posizione centrale rispetto a molte magnifiche destinazioni. Inizia la giornata con una colazione completa all'americana, quindi controlla le e-mail utilizzando l'accesso gratuito a Internet ad alta velocità nel nostro business center, oppure guarda la TV sullo schermo piatto a 37 pollici nel confort della tua camera. Fai un tuffo nella nostra piscina all'aperto stagionale o concediti un po' di esercizio nella nostra splendida palestra. inoltre, potrai fare il bucato grazie alla nostra lavanderia a gettoni interna. Informati sulle nostre ampie suite per famiglie, che ti offrono un confort ancora maggiore.

Best Western

Hotel Harrisburg North

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Personale multilingue
    Personale multilingue
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 200 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
58
Molto buono
53
Nella media
30
Scarso
21
Pessimo
38
CONSULTARE I PARERI SU
Affari Affari
28
Da solo Da solo
12
In coppia In coppia
48
In famiglia In famiglia
85
Viaggio con amici Viaggio con amici
15
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Horrible customer service"

1
824susannahr, Baltimore, Maryland 06/10/2019

I stayed here 9/20 for 1 night being in town for an event. The room was not very impressive, not clean and the sink was messy. I had already booked another stay for 10/19 and due to my financial situation did it non-refundable because it was cheaper. After a poor first stay, I called the reservation customer service number to see if they could change my reservation to their premier location (also in harrisburg with much better reviews) and I'll pay the difference. They told me no and that since I booked it non-refundable already they could not change the location. Terrible customer service and I will not stay with them again.

best w, Front Office Manager at Best Western Harrisburg North, responded to this review
Hello Susan, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us on 9/20. Our front desk is here all the time to make sure that we do the right things when something goes wrong in a room. When booking non refundable rooms these are very hard to make changes too. We know the frustration this causes but these are setup a certain way and if something happens and you cant make it or any reason cant go its very hard to cancel. Our reservations customer service cant help you change a reservation to another hotel because our brand are all owned and operated by different owners and properties have different systems. So properties have different policies and procedures. But i do see that the rooms were cancelled out of our system. So the hotel manager at the property was able to override the system with the PMS systems help to cancel the reservation for you. Once again sorry for the inconvenience this caused you when you were trying to cancel but it has been cancelled for you. Thanks again for the review and hope you have a good day.

"I doubt I would stay here again"

3
User 30/09/2019

The hotel itself was very nice inside, but there is very little parking out front. The entrance from the side lot is small, through two doors, and up a step. We were forced to get a luggage cart from the front entrance (where the automatic door is), take it around the side, and struggle to get up the step and through the doors. It's an unnecessary hassle for such a nice hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ken, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We are sorry that we do not have lots of parking in the front of the building and that the back part of the parking lot sidewalk does not have a ramp for the luggage racks to go into the parking lot without going over the curb. That is why we tell guest staying in the back to unload in the front where the carts are and it is easier to unload and then drive and park the car. Also having the luggage carts in front is easier for the front desk to watch and make sure they are brought back or we go to retrieve them and bring them back. We have had some in the back of the building that were stolen and that is not something we want to happen again. We understand the frustration that has but we keep things pretty good here at the hotel and make sure to let our guests know the best ways to do things here at the hotel. Thanks again for the review and we hope you have a great day.

"Sleep and Go"

4
User 23/09/2019

Perfect for business or leisure travel at a rewards loyalty rate. Caring Staff in a property suited for necessary travel accommodations. Better breakfast than most. Some highway noise, but overall property reasonable for a good nights rest.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Calvertmckee, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive to give you the best customer service and cleanliest hotel in the area. We are glad you liked our breakfast. We have been making changes to it to better it for our guests. We added more variety and all as well. We hope that if you are in the area again you will stop in and stay with us again. Thanks again for the review and hope you have a great day.

"A place to stay for the night"

3
RXPOPO, Aurora, Ohio 22/09/2019

The interior and exterior are rather fresh in appearance. Our room was a king suite and it was large and comfortable. The bed was good but not plush. My only complaint is the bathroom had hair in the shower and sink that was readily visible. Check in and out were hassle free. The staff is friendly. The building is located right off the highway.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello RXPOPO, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will make sure to work with housekeeping on the issues you said above in your review. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We will continue to work hard everyday and make sure to fix the issue above so that we are doing the best we can everyday. Thanks again for the review and we hope that you have a great day.

"So Nasty"

1
sarahc189, Crimora 22/09/2019

I feel like my pictures should explain enough but just in case they dont, here is our experience. We booked a whirlpool room. When we first arrived I was impressed. There was a little gift bag on the bag with a bottle of water, cookies and crackers. The bed was in a separate room. Then I started looking a little closer. There was bright red spots and black spots on the carpet. One of the towels had a dark yellow stain on it. The chair and couch were a fake velvet but it had big nasty spots where something had dried and crusted over. The whirlpool was clean but had a funky odor to it. The tile floor was dirty. The wall by the couch was dirty and missing paint. The plug by the couch also didn't work. Half the light switches also did nothing. We decided to stay because it was only one night and the bed looked clean and we got a decent price on it. The bed was comfortable and bathroom was clean. Breakfast was a nice variety, but the eggs are powdered and very soggy and the bacon was that precooked bacon. I have stayed at much nicer Best Westerns and am not sure why this one was lacking so much. Maybe the regular rooms are nicer but if you are looking for a whirlpool suite, look elsewhere.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Sarah, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will look into the issues you commented on in your review and make sure we fix these issues that we can. As for the spots on the carpet they are stains that do not come up. We have shampooed the carpet and they just do not want to go away. We will make sure housekeeping is aware of the comments with you saying the tub had a bad smell and the couch has a stain on it and other issues. We work hard each and everyday to give the best customer service and cleanliest hotel in the area. So we will continue to work hard and make sure to fix the issues at hand and keep moving forward with giving the best customer service and cleanliest hotel. Once again sorry for the inconvenience this caused you during your stay. Thanks again for the review and hope you have a great day.

"Friendly staff, clean rooms"

5
Stacey U, Canton, PA, United States 17/09/2019

We stay here every year around the same time. The rooms are very clean. Staff (especially the night staff) are very helpful and friendly. Breakfast was good. Great variety. Parking can be a struggle at times.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Stacey, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We love hearing that you come back to stay with us every year at the same time. We strive to give the best customer service and cleanliest hotel in the area. We are glad that you enjoyed our breakfast. We have been working on making our breakfast better each and everyday. Our parking is a struggle at time when we are sold out. We have enough spaces for all our rooms and some extras. But it can get a bit crazy parking at times. Thanks again for the review and we hope you have a great day.

"Exchange"

4
User 08/09/2019

We arrived at the hotel at 3:30pm. We checked in and went to the room. My friend went to the room and I came up about 7 minutes later. She was spraying her spray disinfectant and wiping down the room. I came into the room and said that it had a bad smell. She agreed, she called downstairs and spoke with Mila. She asked her if we could have another room. Mila asked us to come down. Mila gave us another room. I said I wouylike to go into the other room first. Mila gave us keys to the other room. The 3 of us went to the new room. It had a slight odor, but nothing like the first room we had. The first room had me coughing. I was pleased the way Mila responded to our needs. We stayed here for 3 night. The hotel is very convenient with shops and store close bye. We were attending a jazz festival and it was only 9 minutes away for the hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry that the first room had an odor to it. We will make sure that we let our housekeeping staff know to inform us when a room is not smelling right so that we can have it checked by maintenance to see if it is coming from the air conditioner because of water not draining properly from the drip pan or if it if was food the guest had in the fridge or heated up in the microwave. But these are things they should let us know so the guest do not have to deal with. I am happy that Mila was able to help you with moving your rooms and letting you check the next room so that you liked that room before just moving you into the room. We strive to give the best customer service to our guests. We are in a good location right off the interstate which is easy on and off access and we are not far from shops nor restaurants and even downtown Harrisburg where the Capitol building is. Thanks again for the review and hope you have a great day.

"A decent place to stay"

4
Roving02076668102, Harrisburg, Pennsylvania 01/09/2019

It was clean overall... friendly staff decent breakfast like standard quality free hot breakfast not great but better than fast food.. pool was nice as well as gym not great for laps but perfect for aerobic exercise with a little resistance.. Rooms had nice linens decent pillows bathroom looked recently refurbished.. I book mostly based on quality to price comparison so if I can find similar quality better number I go there but this hotel was mostly fair about negotiating best price or matching competitors for me.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Roving, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are glad you enjoyed our pool and fitness room. The hotel was remodeled not too long ago so we are still looking pretty new which is good because hotels see lots of guests and go through lots of things to keep it looking new is something we try to keep up each and everyday. We are glad you picked our hotel to stay at. We try to give the best price and a great looking hotel with good amenities for our guests. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Great hotel"

5
User 24/08/2019

Clean, nice bathroom, super confortable beds, good breakfast. Don't believe none of the bad reviews, we had an awsome time. When we arrived the room was ready. The hontel is conveniently located close to everything.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy that you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We are glad you enjoyed our breakfast since we have been making changes to make it better for our guests. We are in a really good location right off the highway so its easy on and off access. We also are not far from restaurants in the area which are a good thing for traveling guests. We also have a couple of small shops that are close as well to go shopping at. Thanks again for the review and we hope to see you staying with us again if you are in the area. Hope you have a great day today.

"Parking is an issue"

3
tallgirl1, Connecticut 21/08/2019

Convenient location near I-81. I asked for a non-highway room and got it so was not bothered by truck noise. Parking is definitely an issue here as there are not enough spaces for all guests and no plan for overflow. When pressed, the front desk clerk said to park on the curb behind other cars which makes it very tight for those cars to back out. There is a sports pub down the street and an Arby's but not much else near the hotel. Breakfast was typical BW fare and was adequate. OK for a one night layover on a road trip.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Tallgirl1, Thank you for taking your time to write a review for our hotel. We are right off the freeway and it is easy for on and off access. With our parking we have enough spots for each room plus a few extras. When trucks with trailers come and big trucks come and take up more than one spot that does make it harder for all our guests to park at the hotel. Its not that we don't have an overflow plan. We do not have neighbors who are willing to let us use there parking lots for overflow. We have tried to work out deals with our neighbors but to no prevail. So we deal with what we have at the hotel. As for food options we have more than the arby's and Sports pub that is close to the hotel. We have macoroni grill, harvest grill, and cracker barrel as well that is the same distance as the arby's and sports pub. We also have a list of restaurants that are not far from the hotel as well. We have a list of a bunch of restaurants that are within a 5-7 minute drive. Thanks again for the review and we hope that you have a great day.

"Good Experience"

4
2Runks, Fayetteville, Pennsylvania 13/08/2019

I had requested a quiet room on an upper floor in the rez and had called to confirm the day before. My request was met. Nick at check-in was personable, friendly and provided all the need-to-know-info about the hotel. He answered my questions without me feeling I was being rushed. Room was clean...excpet for bathroom flloor and walk-in shower, which had hair. Bathroom had toilet, sink with good counter space and walk-in shower all in one space. King room had comfortable bed and bedding, and a sofa (assuming it is a sofa bed.). Temp control for room worked well and room had fridge and microwave. Easy on/off from route 81, but request room away from highway to avoid noise. Easy 10 min drive into downtown Harrisburg. Narrow parking spaces make it challenging to park.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We do our best to answer our guests questions and make them feel welcomed and not rushed. We will talk with the housekeeping staff on the hair issue in the bathroom. We are right off the interstate so it makes it an easy off and on for our traveling guests. Plus not far from a couple of good restaurants as well. Yes the parking on the pool side of the hotel are smaller spaces for cars and the front, and back of building have bigger spots for Suv's and trucks. Which does make things confusing and a challenge. We hope if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Horrible experience/"

1
Jcaiafa, Staten Island, New York 12/08/2019

If I could I would t even give them one star! There was blood stains on the pull out couch! When reporting it to front desk they denied it was blood and said it couldn't be... yea okay! I know blood when I see it! Disgusting! The smell in the room was horrible! The light in the bathroom wouldn't turn off! They came into our room when the DO NOT DISTURB sign was on the door! The can't find 2 things I left behind! Stating it wasn't in the lost and found! Horrible! Never again! And it wasn't cheap either so for the money we paid I expected A LOT more!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We understand your frustration of having a stain on the pull out that you might think is blood and all but it is not always the case. My front desk agents would go to the room to check the situation out and make sure to fix the issue at hand before denying any claims. As for the DND sign on the door that is something that the housekeeping manager has said that did not happen. So we are looking at camera footage to see if this happened or not. When it comes to lost and found items. I am sorry but we did not find any items that were left behind and our housekeeping staff is very good with bringing items to the front desk. They give us shampoo bottles half used to lost and found. Also have given items like wallets and IPad's to the front desk when guests leave them behind. So i have confidence that they did not take any items and that they just were not left behind in the room. We are sorry again for the inconvenience you encountered during your stay. We will make sure to get these issues fixed so that this does not happen again.

"Terrible"

1
asukhram1, East Brunswick, New Jersey 05/08/2019

This was a terrible experience. I did not stay and drove 3 hours to go home. The toilet was broken and about to overflow. There was no soap and no shampoo. There was no apology, no offer of a refund or partial refund. Highly disappointed and would not recommend to anyone.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Asukhram, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. I will talk to my staff about the issues you have brought to our attention. I am confused onto why you had to leave the hotel when we could have moved your room to another room. I did not see any notes left for me about a guest leaving the hotel and being upset about their room. I have other notes here but not any from you so i will have to ask my front desk about this. We strive to give the best customer service and my front desk is really good at leaving notes on any issues that happen while i am not hear so that i can follow up on them and make sure things were fixed and if i would have to give any compensation to the guest. Once again sorry for the inconvenience this has caused your. Hope you have a great day.

"Beautiful accommodations at a reasonable price"

5
rmaran482025, Wallingford, Connecticut 04/08/2019

This hotel is spotlessly clean and beautifully decorated. The staff was very friendly and efficient and the breakfast that is included was lovely, with many options. There is a large outdoor pool and fitness room, and it is conveniently located near highway 81; but far enough away to be peacefully quiet.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello rmaran482025, Thank you for taking your time to write a review for our hotel. We are so happy that you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We have been working on our breakfast to make it better for our guests so we are glad you enjoyed it. We are happy you were able to use the pool with how often it has been raining here in pa its not often the pool is being used but when its sunny we are happy that people are getting use of it. We are right off the highway for easy access on and off for our guests traveling. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Harrisburg Stay"

5
User 03/08/2019

My stay at the Harrisburg Best Western was an overall great experience. The room was clean, comfortable, and well appointed. The beds and chairs were comfortable, and everything worked well. Water pressure and spray pattern of shower were great. Bathroom soap and shampoo were good quality,

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Wayne, Thank you for taking your time to write a review for our hotel. We are so pleased you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We do our best with keeping up with maintenance and housekeeping to make sure we stay on top of any issues that come up. We hope that we will see you again if you are in the area again. Thanks again and hope you have a wonderful day.

"Fine for one-night stay"

4
karoleigh, North Carolina 21/07/2019

The hotel is conveniently located right off of I-81. We reserved a king suite, which is quite nice. There is one good-sized guest bedroom, along with a very nice sized living room with a jetted tub, couch, executive desk and chair, and a television in both rooms. There is the feeling of spaciousness in this guest room. You can put your things into a good-sized refrigerator and use the microwave oven. The bed in the guest room has a very comfortable mattress. There are two closets in the guest room. One is in the bedroom and the other one is in the living room. The bathroom is a standard sized bathroom as you find in other hotels. The beauty of this room was the price, which was far less than one would have expected for such an accommodation. You can use the exercise room, which has a treadmill and an exercise bike, but there are only few free weights. The pool is outdoors, but we didn't use it, so I can't comment on it. One interesting thing that happened was that although we booked a Best Western Hotel, we saw a charge for Clarion, which was a surprise for me since the hotel has not been a Clarion since about 2017, as nearly as I could determine from reviews. As long as I get my points and pay the rate that was charged to me I guess I'm okay with that. We ate dinner at Cracker Barrel which was a very short distance away.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Karoleigh, We are happy you had a great stay with us. We are right off the freeway which makes it easy for our guests to get off and right back on. Our king suite is a very nice spacious room. For the price that we have it is a steal and guests love that. But we want our guest to feel comfortable and pay a decent rate so we do our best to keep the rates low as possible. As for you seeing a charge for clarion is surprising to me. We will have to look into this. We have Only been a Best Western for 9 months now. Not a full year yet as a Best Western. So sometimes it takes sometime for the name change to go through. But you will get your Best Western points. We hope if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Nice stay"

4
User 12/07/2019

We made an impromptu visit on our way through the state. The Best Western website quoted a rate of $89.10 per night for AAA members. Sounded food to us. Actual rate was much higher according to management. Thank you ro manager Nick who gave us the discount and was very pleasant to deal with. Rooms clean, breakfast pleantiful & cheerful staff.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Cosmopolitan213113, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We have been in contact with Best Western about the website giving the wrong prices to guests who are trying to make reservations. For some reason when you click on the date you want it is changing the dates to another date so the rate is showing wrong. But we as management at the hotel are doing our best to accommodate our guests with the best available price we can. We want our guests to be happy and have a wonderful stay with us. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Just What We Needed"

3
timman19, New York City, New York 08/07/2019

This is a nice hotel to stay at and is conveniently located right off Interstate 81. My wife and I spent a weekend here as we were exploring the local antique stores and flea markets. Due to traffic, we arrived late but still managed to find parking. Our room was ready, and we were checked-in very quickly. The room was of a decent size and appeared to have been recently renovated. It was very clean as was the bathroom. The king sized bed was very comfortable, and we also had a chair and a couch that also had a pull-out bed. The issue we had was that the hotel is very close to Hershey Park. Therefore, our hotel was full of families and many kids were running around unsupervised. We observed a bunch of them running around the reception area, making a ton of noise and even late a night. This is not the fault of the hotel but something to keep in mind. The complimentary breakfast was average and was manned by a single employee who did her best to restock items and clean tables. The breakfast room was way too small considering the time of the year and it being the July 4 holiday weekend and was quickly filled and overcrowded. We noticed a conference room with tables close to the breakfast room. However, it was not in use for breakfast seating and doing so would have made the overcrowding a bit more tolerable. On our last day, we were unable to find anywhere to sit. Instead, we went to the nearby Cracker Barrel and saw other guests leaving and seeking breakfast elsewhere. We found the parking spots in the lot a bit smaller than most. So, be careful if you have an SUV as your vehicle will just barely fit. There are plenty of places to find lunch and dinner nearby and the hotel is close to the area's major attractions. There is also a small swimming pool and, quite obviously, that was full of the children staying that the hotel. Overall, a good stay and the hotel provided what we needed. We would consider staying here again when we return to the area.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Timman, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are always busy here at the hotel. We do use the conference room for extra seating during busy times. If there is no seats we usually have guests ask the front desk or the breakfast attendant and she tells them that they can sit in the conference room. We have two breakfast attendants working the breakfast during busy times. You usually only see the one because she tries her hardest to do everything outside by herself while the other one is making the food in the back and keeping up so the cooking part does not fall behind. But if she really needs help she usually asks him to help her. We hope that we will see you again in the near future staying with us. Thanks again for the review and hope you have a great day.

"Just okay ...."

2
User 08/07/2019

We stayed two nights in the Best Western for our weekend in Hersheypark. When we arrived at 2:30 our room was not ready (check in was 3:00). We waited for a phone call to get into our room, but while we waited we went to the pool. When we got to the pool their was a broken table with glass on the floor. We told the two staff members at the front desk immediately and to our shock this was still not taken care of three days later when we left. When we got into our room it was no very clean. There was dirt and hair in the bathrooms, bugs on the window ledge, and the pull out sofa was awful! If you expect to get a good night sleep on the sofa do not! It was a paper thin mattress and the couch was nasty. Two other beds were okay, but very stiff. The breakfast was good, but get there early. It's super crowded and people are nuts over anything free. We ended up going to Dunkin' the second day because we didn't want to wait.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry that we did not exceed your expectation while staying with us. We are sorry that we did not have your room ready at 2:30 but we do have early check ins that took the rooms that were ready before 3pm. But we do get more rooms ready for the 3pm check in time. We are sorry about the pool table being broken and that there was glass on the ground. NO guest told us that they broke a table out there. Our housekeeping staff cleans the pool every day and they did not let us know about the table being broken that day. We will talk to housekeeping about the issues you encountered in the rooms. Front desk is always here to help you with any that occurs during your stay. We would have sent housekeeping to the room to clean these issues you found. Our breakfast is always busy. Everyone loves free breakfast. Thanks again for the review and hope you have a great day.

"Vere unsatisfied"

1
Nancy T, Greenville, South Carolina 02/07/2019

Trash over running, hallways not clean, very slow internet, AC unit controls laying in the floor.....unable to adjust temp. All this after bing switched to a new room because our keys wouldn't open the door to our room . We will NEVER stay at this hotel again!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Nancy, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will make sure to address the issues you had while staying with us with the housekeeping and maintenance department. We are working hard each and everyday to make sure we fix any issues at hand and make sure that all our guests are getting the best customer service and cleanliest hotel. We will continue to work hard and keep moving forward with making this hotel great. Sorry again for any inconvenience this caused during your stay. Thanks again for the review and hope you have a great day.

"Very Comfortable Overnight Stay"

5
Ruth C, Punta Gorda, Florida 01/07/2019

Met all my expectations with cleanliness, comfortable bed, good wifi and TV quiet and good breakfast included with the price, The location was convenient to shopping and good restsurants. They accept pets for additional cost. No smoking establishment.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ruth, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are right near shopping and restaurants and also convenient to the interstate getting on and off the ramp. We are no smoking hotel which does make it nice for our guests. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Hot as Hades!"

1
garyrZ5086RA, Liverpool, New York 01/07/2019

I have stayed at many BW across the country, usually with no problem, this one was terrible, I will seriously think twice before I stay at another BW. The hallways have no AC, the gap under the door allows any cool air in the room to escape. Whoever designed the layout of the room was either blind or mentally challenged as the ac is in the far corner of the room and blows into the corner where a kitchenette used to be. The walls are paper thin and the breakfast was a joke. Staff was overwhelmed with the amount of people and couldn't keep it stocked. It was so bad we skipped it the second day, I wish we had skipped the stay there altogether.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Gary, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We are sorry that the air conditioner in the room did not cool your room down because of a gap in the door and having it in a weird location in the room. We are sorry about breakfast as well being very busy and crowded. We do our best to keep up with the breakfast items. We will continue to work on the breakfast to see what we can do to make it better for our guests. Once again sorry for the inconvenience this caused during your stay. Thanks again and hope you have a great day.

"Clean, quiet hotel "

4
PatsMom2011, Middletown, New York 25/06/2019

Stayed here 1 night with my husband and son. This was about 25 minutes away from Hershey. There are tons of restaurants within a couple of minutes of the hotel. The room was ready on time and was clean. The beds were comfortable. We did not eat the hotel breakfast because we had plans to go out but it did look quite busy with no where to sit when we were leaving. I would stay here again.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello PatsMom, Thank you for taking your time to write a review for our hotel. We are not far from Hersey and we are close to many Restaurant options as well. We are glad you liked our beds and they are new and comfortable. Our breakfast is always busy depending on the time you leave and the day. But with it being busy season the breakfast is busy all the time. We are happy to hear that you would stay with us again. We hope to see you staying with us in the near future. Thanks again for the review and hope you have a great day.

"Good Bargain"

3
alisone97, Hillsborough, United States 22/06/2019

This is the spot if you need something off I-81 just for the night. Average accommodations and very dated furniture but the mattress and pillows are comfortable. Clean. Friendly staff. Breakfast worthwhile too. .

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Alison, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are right off the highway to make it easy for our guests to get off and right back on. We strive to give the best customer service and cleanliest hotel in the area. We will look at our furniture and see what we can do about this because these are pretty new to the hotel. Thanks again for the review and hope you have a great day.

"Just Awful - Do NOt Waste you money here!"

1
ineedtovacation, Pine Bush, New York 17/06/2019

Took my family to Hershey Park for the weekend and decided to use Best Western as we have had good experience in general. We purchase 2 rooms spent over $400 for 1 night. The suite we had was supposed to sleep 6 - it had 2 queen beds and a pull out sofa. The sofa was disgusting, dirty and it was only 1 inch thick. The frame it lay on was broken. When I explained that to the hotel manager, I was told that is what corporate sent and there was nothing he could do about the furniture. How about another room!!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We understand the frustration you would have when you booked a room and the sofa bed is not what you expected. We are looking into this situation and seeing what we can do about the sofa beds mattresses being so thin. As for having another room to move you to is something we did not have since we were sold out so we did not have any other room to move you too. If we had another room to move you too we would have moved you to another room in a heartbeat. We strive here to give the best customer service and cleanliest hotel in the area. We want our guest to enjoy themselves while staying with us. I am the new general manager here and have been making changes to the hotel as i can. Like i said before the sofa bed mattresses are something that when i got here i knew i had to look for a solution. Not making any excuses but these were bought where they thought the mattresses were regular quality but they are not. So we are trying to make changes with them. Once again we are sorry for the inconvenience this caused during your stay and we are working hard to fix these items. Thanks again and hope you have a great day.

"Good property but need to pay more attention to cleanliness and breakfast area detail"

4
352ruthannb, Montclair, New Jersey 17/06/2019

It's a good property. The staff is friendly. But there was some issues with room cleanliness and cleanliness of the breakfast area and the quality of the food. Other than that we were happy - would recommend but with caution

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ruthann, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We will make sure we talk to our staff about the issues you encountered and make sure they fix these issues. We want our guests to enjoy themselves and not have to worry about any issues. We hope that we will see you staying with us again in the near future and you will see we are a great hotel to stay at. Thanks again for the review and hope you have a great day.

"Not a bad stay."

4
rm0463, South Bound Brook, New Jersey 16/06/2019

We stayed here while traveling across the state. The hotel is a little tired but still clean and comfortable. Everything seemed fine except the drain in our shower was entirely clogged and the bathtub filled up while showering. Also, housekeeping left us no shampoo but multiple bottles of lotion which was disappointing.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy that you had a good stay with us. We will have our maintenance look into the shower being clogged and make sure we fix this issue. Thank you for letting us know about this. I will also talk to housekeeping about not having shampoo but multiple lotion bottles. With our products looking the same they mixed them up but we will let them know about this. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Wish we could stay longer!"

5
Quest42828051633, Hubbardston, Massachusetts 07/06/2019

We had never stayed at a Best Western hotel before, and booked this one on relatively short notice when coming to town to visit family. We were so pleased with the room, the whirlpool tub, the comfortable bed, and substantial breakfast! Will be staying here whenever we visit the area.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are so pleased you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We are working on our breakfast to make it better each day. We want our guests to enjoy the breakfast with having a variety of items. We are happy to hear that if you are in the area you will stay again. We love to see you staying with us again in the near future. Thanks again for the review and hope you have a great day.

"BW Harrisburg North VA."

5
Lletramanod, Mc Adenville, North Carolina 31/05/2019

Very nice hotel, clean, newly renovated, friendly staff. There was a group of parents and kids staying for nearby soccer tournaments, it was incredibly loud at night. But then again there were kids. Staff directed to a great restaurant/pub a block away, that had great food. I would recommend this BW hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We did have a huge group of soccer kids here last weekend for a tournament. It was loud but we at the hotel did let the kids and the parents of the group know to keep it down at certain time when they got really loud. They were also from Canada which the Toronto Raptors were playing to make it to the NBA finals which made them even louder at times routing on there hometown team. We are glad that we could help you with finding a good place to eat close by. We are always here to help with any needs we can help our guests with. We hope that we will see you staying with us again in the near future. Thanks again and hope you have a wonderful day!

"Convenient & Comfortable"

4
User 27/05/2019

The hotel is clean and comfortable for an evening's stop over - close to the I-81. You will need to drive into the downtown area for dining - which is a 5 - 10 minute drive - depending what you are looking for. During our stay there was also a kid's soccer team booked in and some kiddos ran the halls while we were trying to go to sleep and made a mess in the dining area - spilling the cereal all over the counter. Not the hotel's fault - but a shame the guardians didn't discipline and control those misbehaving. We were disappointed our in-room refrigerator did not have a freezer section - as we were travelling with a cooler and wanted to freeze our freezer packs. Other locations do have this amenity.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Linda, Thank you for taking your time to write a review for our hotel. We are happy to hear you had a good stay with us. We are right off the I-81 which makes it easy to get off and right back on. We have a few restaurants close by to the hotel but mostly other restaurants are about 5-10 minutes away. We did have a big soccer group in that did make a mess in the breakfast area and had the cereal all over. We did talk to them and the parents about it but they kept going in to make a mess or to eat it. We now know when we have teams that the cereal will be put away so we don't have the mess we had the last time. We are sorry our hotel does not have the refrigerators with the freezers. True some hotels have them but other hotels do not. Our hotel is not one where we had a need for them. Not many guests have asked for them but if something changes we will look into maybe getting ones with freezers when the ones we have breakdown and we have to order new ones. Thanks again for the review and we hope to see you staying with us again in the near future. Hope you have a great day.

"Great except for watered down juice."

4
Escape19545020183, Buzzards Bay, Massachusetts 16/04/2019

Every juice we tried was watered down. We dont drink coffee or tea so juice was our morning beverage and it was so disappointing to have it taste so watered down. The front desk staff was awesome. The whole place was very clean.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for the heads up on the juice, I will ensure the breakfast staff keeps an eye on refilling the machine when low or out since that is what makes it taste watered down. Next time you stop by please let us know so we can take care of any problems. Hope to see you soon.

"best Western"

5
KayECook, Hudson,Ny 09/04/2019

This hotel is conveniently located off I81. Clean, quiet. Breakfast room was clean and roomy. The food was hot and plentiful. beds were comfy with plenty of pillow choices! Would recommend this to people needing a room in the Harrisburg area !

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thanks for staying with us and providing such nice feedback. I will be sure to let the staff know of your kind words. We hope to see you again.

"nice"

4
Jim M, Buffalo, New York 28/03/2019

stayed over the weekend, fast check in , convenient location to farm show. nice room, clean modern comfortable. Breakfast nothing extravagant , but hit the spot. I will book again next trip to harrisburg

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thanks for your kind words. The staff works very hard to ensure everyone enjoys their stay. I will be sure to pass this along.

"Horse expo"

4
Judy D, Morrisville, Pennsylvania 02/03/2019

Hotel was clean and comfortable. Convenient to Pennsylvania farm complex. Staff was friendly and attentive. Our door lock stopped working and a maintenance man was there in less then 10 minutes. Very reasonably priced

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us. We hope to see you again soon.

"Horrible"

1
randysalyer, Saint Louis, Missouri 18/02/2019

I stayed there for 2 weeks for work. I work mainly at night and sleep during the day. I have stayed there many times. However, now they have a different manager. I hang the DO NOT DISTURB sign on my door because when the maid service comes around, I am asleep. The manager calls the phone in the room, then beats on the door after the 10th day, wakes me up to tell me it is her rule that people are only allowed to go 6 days without having their room cleaned! So I called corporate. They are no help with customer complaints. I had to wake up. Get dressed. And let them come clean the room. Needless to say, I hope the owner is OK going without my guaranteed $1,400 every 3rd week of the month

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
I am truly sorry for the fact that our policy is to have maid service to keep the cleanliness standards of the hotel. Your co workers who work the same hours as you did not seem to have the problem you experienced with having their rooms cleaned. We are sorry to see you go and do hope you will reconsider rather than staying at a property that doesn't want to clean your room. Thank you.

"Wonderful stay"

5
User 05/02/2019

We found the room to be very clean and the staff was super pleasant. I would recommend anyone to stay with Best Western of Harrisburg! I would have liked to use the pool but it was winter. Even though it sets next to the interstate we could not hear it.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us. I will be sure to let housekeeping and the rest of the staff know you thought them "super pleasant!!" Come back and visit in the summer to enjoy the pool.

"Scam at this hotel!!"

1
Pioneer02448947191, Rochester, New York 04/02/2019

This hotel gets overcrowded and when that happens customers park in the lot that is adjoining theirs (No delineation between the two) and are then towed in the middle of the night. Once you go to check out in the morning you car is no longer there. The receptionist is however ready and waiting with a number for the cab and towing company so that you may go get your vehicle with nothing but cash. 3 miles down the road taxi $20 - $272 to get your car out. Entire vacation ruined. Multiple customers towed. Nice profit. We wonder how much of a kickback the owner gets.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
I am very sorry your car was towed. Unfortunately we have tried to work with the owner of the lot next door and have even offered to buy it and he WILL NOT work with us. The best we can do is post the sign at the desk, and the signs at the entrance to the parking lot are rather large warning no one to park there. We do not appreciate you thinking we get some sort of "kickback" when we have tried our best to keep people from parking there by posting it everywhere.

"Home Depot Christmas Party"

5
User 21/01/2019

I want to commend BW on an excellent service. We have had parties there for several years and I really appreciated the level of service we had this past December. The food was excellent, as always, and everyone spoke afterwards of how much they enjoyed the format and quality of food. In addition, James, who I believe was lead server, was extremely attentive, constantly monitoring the flow of service and stopping at tables constantly to check for our needs and satisfaction. Thanks Best Western, and thank you James!

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for the kind words but unfortunately I believe this review is for the Best Western Premier since we do not have banquet facilities.

"Enjoyable night stay"

5
Departure20334107023, Kulpmont, Pennsylvania 20/01/2019

The staff and facilities were great. I had a good night's sleep followed by a pleasant breakfast. I will definitely be staying here again if I am in the area. This hotel is on my "speed-dial". It is close to the highway so it is easy to get too.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us and we look forward to your return. I will be sure to share the kind words with the staff.

"Nice stay"

4
Lisa696, Pittsburgh, PA 13/01/2019

The beds were comfortable. Heating and cooling of the room were great. It was just what we needed for a one night stay. Everything in the room seemed new. There is a refrigerator and microwave in the room for added convenience.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us, I will be sure to share your kind words with the staff.

"Perfect location Great people"

4
merlinsurrietrekker, Glenshaw, Pennsylvania 10/01/2019

We selected the BW for a 2 night stay while visiting the PA Farm Show. Great location with a quick drive to and from. The staff were all very friendly and helpful. The room comfortable and especially the bed. Only downsize is the traffic noise from the highway which did not hold me back from a good night sleep.

"Nice large room(s)"

4
slalemand, Auburn, Maine 06/01/2019

Stopped here on a return trip to bring the grandkids home after the Holidays. Home is Jacksonville, NC, so this worked out pretty close to half way. The room(s) was a pleasant surprise in that it was 2 rooms. Each had a nice large TV, with one room having 2 kings size beds, tables and full bath, the other room, had furniture, TV and a full bath. The sofa was the only dis-appointing part of the whole rooms, trip. in that it sucked. When you sat on it the cushions went through, and even though it is a sofa / bed, the bed part had a 1" thick, soft foam mattress which was just WAY to thin. You could feel each and every spring and part of the bed, so this didn't work for me. The staff was very pleasant and helpful (I never asked for anything for the sofa bed). Checkin and check out was quick, easy and painless. Breakfast the next day had all the normal fixings and the kids were able to find something to eat and drink. The sofa / bed not withstanding, I would stop again should I fine myself in the area

"Harrisburg marathon"

5
travellero704, Toronto, Canada 11/11/2018

My stay could not have been any better. Reception I met Leo who was efficient and friendly. Explained the area and provided information on breakfast and places to eat. I asked for late checkout so I could shower after the marathon. Always a dicey subject, depending on turnover for my day of check out. Breakfast on the one day I had a chance to eat and was varied and of good quality for this type of buffet. Coffee was greatly appreciated. Room was clean on arrival. Lobby clean well laid out. Overall a great stay.

gregoryu860, Manager at Best Western Harrisburg North, responded to this review
Thank you for the positive feedback. We always welcome our guests feedback and love to share the positive with the staff. Hope to see you again in the near future.

"Exceeded our expectations!"

5
karin391997, Rhinebeck, New York 29/09/2018

I can't imagine what people expect from a budget hotel, but this experience was beyond what we thought we'd get for our money. First off, the staff is friendly, courteous and helpful. The room was incredibly clean and comfortable- our only regret is we didn't have the luxury to spend more time there! The free hot breakfast was plentiful and the surroundings were also clean. What more could you want? There is also a small gym and pool, but unfortunately our time constraints didn't allow us the use of either, although they did look inviting. I highly recommend this hotel if staying in the area. A bargain for the money. Don't forget to ask for the AAA discount, if you're a member.

jonnyrh, Consultant at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay and look forward for your return. Respectfully, Jonathan

"Easy access to I-81 S, Attentive Staff, Needs some updates"

4
Sunnyone945, Mechanicsburg, Ohio 26/09/2018

We arrived at the hotel very very late due to traffic delay experiences and a blown out tire. The person working the night desk was nice and very very helpful. He had to switch our room as the one we were supposed to have already had someone in it. BUT as long as there was a room for us, and it was one the 1st floor we were happy. Positive experiences: Room was cleaned every day. Breakfast was good with some hot items to choose from. Staff was helpful. Not so positive: The couch had a retro look from perhaps the 40's/50's, a gold velour that was sunken in the middle. It was ok to sit on, may not have been good to sleep on. The space between the door and the frame was at least an inch wide. Lots of light flowed in during the night. with 3 locks to hold it shut we felt safe, but it could be improved. Since we were close to the breakfast area and lobby, it was quite noisy in the morning. It was like a wake up call. Being so close to the freeway at times you could really hear the truck traffic, but that's what you get for the convenience of being able to get on the freeway quickly. The carpet looked like it had not been replaced in a long time. There are renovations that could still be done in this hotel. The lobby must have been redone fairly recently as it was very nice.Otherwise the hotel still needs to have some things done. Getting to our room from the back parking lot was like walking through a maze, But we soon mastered doing it. Didn't go the wrong way even once.

jonnyrh, Consultant at Best Western Harrisburg North, responded to this review
Thank you for your feedback. Sorry we failed to meet your expectations but we are glad our staff provided you with good customer service. We hope you come back soon. Thank You Jonathan

"Don't even bother staying here!!!"

1
nmont22, Maspeth, New York 01/09/2018

There are not enough words to explain how terrible this hotel was. By far the worst place me and my family ever stayed at. First when we got to our room, the air conditioner wasn't working. Then in the morning while attempting to take a shower the spout shot off the wall hitting me in the leg. The water shot straight out of the wall. I complained about it. The girl at the desk was very nice. She said they will take care of it. So after a day out I attempted to take a shower again. Then the same thing happened. The spout shot off the wall and landed on my toe and cracked it in half. Again, I complained. I wanted to speak to a manager. I was told that the manager was not there. So basically I was told to call and speak to someone. So, I called to complain and the lady told me that my rate was already low and shouldn't have been that low. I said that doesn't matter that's what I paid. She wanted to give me a few best western points. That's it. I wasn't happy with that. I tried calling again, and nothing. I got an email apologizing. And I wrote back to say well I need to be compensated somehow and no response. So, take my word on this, DON'T stay here!! Take your business elsewhere.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for bringing this to our attention. We completely apologies for what occurred during your stay. We agree what happened and w‭hat took place after the fact is completely unacceptable. This is not the way we treat our guests and we have shared your review with the entire team to help avoid this from happening ever again. Please contact me directly so we can discuss this matter further. Respectfully, Marc ‭(631) 875-7091‬

"Nice staff, hot breakfast, convenient location for travelers"

5
Topaz-VT, Brattleboro, Vermont 30/08/2018

We stayed one night while traveling; easy on/off highway. Staff was very pleasant. Hot breakfast was great! Our room was very clean, good mattress, and quiet. We would definitely chose to stay here again.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you so much for your feedback We are happy you enjoyed your stay. We look forward to seeing you back soon. Respectfully, Jonathan

"Don't waste your money "

2
chieffo, new york 28/08/2018

We had a family suite for 6. It had 2 rooms. A bedroom with 2 full size beds & bathroom. The other room was like a living room with chairs coffee tables & a couch bed. Thank God I brought my air mattress because no one was going to sleep on that couch bed. The couch itself looked like a V. The middle so sunken in you couldn't even sit on it let alone sleep on it. The lighting in the room was very odd. There were plenty of lamps however the room still seemed dark. The showers in both bathrooms were clogged and the water would not go down. Call the front desk to complain and they said they would take care of it but no one ever showed up. The water took forever to go down. The breakfast buffet wasn't anything to write home about. The whole set up of the buffet area was ridiculous. Everybody just seem to be standing around waiting for people to get out of the way. Needs to be re-designed.. The elevator took forever it was very very very very slow. The whole entire hotel needs a total makeover!!

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you very much for your feedback. We apologies for the issues you had with your stay. We are investigating everything you have informed us about. We have shared all your comments with our team. We will continue to work diligently to provide a superior product and quality customer service. I assure you we take this very seriously. I hope you will return to give us another chance. You can contact me directly. Respectfully, Jonathan

"Was fine but not great"

3
User 20/08/2018

Hotel was clean and comfortable. .but TV wasnt working and we had 2 children with us.was fixed but worked temporarily only.Fortunately we didnt spend much time in room.Breakfast was very good with a wide selection.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you very much for your feedback. We are o sorry our repair to the TV in your room did not fix the problem for your entire stay. We are glad you enjoyed our breakfast. We hope to see you back soon. Respectfully, Jonathan

"DON'T GO"

1
Kshuey92766, Lewes, Delaware 20/08/2018

If I could give it less than a 1 I would have. Faucet on whirlpool tub fell off when it was turned on, the when we got another room it was filthy it had not been cleaned. Avoid at all cost the worst hotel experience ever.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We apologize for the experiences you had. There is no excuse for a dirty room. We have shred your comments with our team. We hope you will return so we can show you just how great of a hotel we really are. Respectfully, Jonathan

"I strongly wouldn't recommend this hotel to anybody!"

1
jennifermM9433JJ, Swarthmore, Pennsylvania 13/08/2018

One of the worst hotels I've ever been to. We had a broken shower that my husband had to fix himself, we had light bulbs that went out, and also it smelled like sewage backup in the hallway ... and the staff didn't really seem to care. I think the only two things that were okay were the prices and the breakfast selection. Other than that, it sucked. We'll be sticking strictly to the Hampton/Hilton hotels from here on out.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We apologize for the experiences you had. We have completely deep cleaned and performed preventative maintenance on your room. We have shared your comments with our team. We hope you will return so we can show you just how great of a hotel we really are. Respectfully, Jonathan

"I wish I had read the reviews first..."

2
User 29/07/2018

This hotel needs some repairs. It appears that Best Western has just taken over a Clarion hotel and it was the nastiest Best Western I've ever stayed in before. The rooms were dirty and although they have newer tile in the rooms, the rooms smell, my son sneezed the entire time we were there which was luckily only two nights as we were visiting Hershey Park and Chocolate World. I noticed there was a hole in the ceiling above the shower that was pretty creepy so we changed rooms immediately. The staff an the front desk were very nice and it's not their fault the hotel needs repairs and to be cleaned better. I would not recommend staying in this hotel. I really wish I had read the reviews before booking.

"The BEST Best Western!!!!"

5
User 14/07/2018

My fiance and I thoroughly enjoyed our stay here on the weekend of July 6th. We were going to be visiting Hershey Park and this hotel is only a short drive to the park. We've been to another hotel in the area and was not satisfied. Our guest experience representatives, Leo and Jamila, not only greeted us with great customer service during the duration of our stay here, they continued to make sure that our stay was pleasant. I must say that they seem happy to please the guests and we were always greeted with a smile. Our requests were quickly fulfilled and the room was very clean and comfortable. The bed was one of the most comfortable beds that we've slept in. The complimentary breakfast, which included hot food, was good and the hotel employee made sure that the area was clean and the food items stayed replenished. We are going to be in the area at the end of next month and have already reserved our room here. Thank You, for a making our stay here comfortable, pleasurable, memorable, and happy! ~A Native New Yorker

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We will pass your kind words on to the staff. We look forward to seeing you back soon. Respectfully, Jonathan

"Staff worked really hard to make us happy"

3
David R, Saint Louis, Missouri 11/07/2018

We checked it here, and it took 3 tries to find an acceptable room. 1st room was right next to the laundry (131 or something). The chemical odor as we walked down the hallway to the room overwhelmed my wife, and back to the desk we went. My wife went with the front desk clerk to check out the second room and she came back saying it would be "okay", but it had a musty odor. She was mumbling all way down the hallway as I was pushing the cart. The front desk clerk came hurriedly down the hallway telling here that, "She wanted us to be satisfied with our room." That is when they went off to a 3rd room. This room was more than acceptable, clean, comfortable and quiet. Breakfast buffet was acceptable. They never are exceptional in these type of hotels.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad our team went our of there way to make your stay enjoyable. We look forward to seeing you back soon. Respectfully, Jonathan

"Really nice hotel"

5
329john123, Pittsburgh, Pennsylvania 18/06/2018

This is a really nice hotel. We booked through AAA and got an outstanding rate, which included breakfast. The room was very clean and the beds were not too hard (as you get older, this counts a lot!). Staff were very friendly and breakfast was OK too. I've paid an awful lot more for hotels way below the standard of this hotel. We will definitely use this hotel again when passing through Harrisburg.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you so much for your feedback. We look forward to seeing you back soon. Respectfully, Jonathan

"Great value plus newly renovated."

5
Cher1950, Wears Valley, Tennessee 04/06/2018

What a nice surprise. We were on the road and we decided to use booking.com to find a place around Harrisburg. This Best Western popped up for $99 a night. We usually stay at larger change hotels. But for the price we couldn't go wrong. Much to our surprise it was originally a Clarion Hotel that has been totally renovated and now is a Best Western. The place was beautiful. Plus there was a Marconi Grill around the corner for dinner.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay. We hope to see yo back soon. Respectfully, Jonathan

"Almost a C+"

3
John L, Johnstown, Pennsylvania 27/05/2018

Stayed here recently for a soccer tournament with my daughter and her team. While my room was fine, two of the families had air conditioning units that did not work. I was surprised at the lack of service.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so sorry for the AC not functioning properly. I hope this was brought to our attention so we could fix the problem. Sometime our energy saving sensors give the impression that the AC is not working but they do. Regardless We are sorry and hope you will return soon. Respectfully, Jonathan

"Ideal budget hotel"

5
smokeybandit, USA 23/04/2018

You know going into a two-star place that it won't have many frills. But all I ask is that it is clean and not falling apart. This hotel was that. Surprisingly clean and in good shape (I have no idea how another reviewer felt it was "run down"). It's for sure an older building, but there are plenty of attempts at modernizing it. The wifi worked perfectly fine. Road noise is what it is, but it wasn't that bad (this coming from someone who is a light sleeper). Breakfast was fine too. I didn't have anything more than basic interaction with the staff, but they were nice. Parking is a bit tight (and the spaces are small) but that's been covered plenty of times. If you're in the market for a budget hotel, this is a good one. Sure I've stayed at nicer places with better amenities. But for this particular stay, I just needed something basic, and this was it.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. Please know that as of May 3rd 2018 we are now a three star Best Western hotel. We did several upgrades to the hotel including a much better breakfast. We hope to see you back soon. Respectfully, Jonathan

"I would stay here again."

4
Jill H, Allegany, New York 04/03/2018

This place was very clean & easy to get to. My only complaint would be it was a little noisy as it's situated close to the highway. But I've stayed at a lot noisier. Good value. Staff was friendly & place was well maintained.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies that he highway noise disturbed you but we have built the hotel with double pain windows to help eliminate this problem. We hope to see you back real soon. Respectfully, Jonathan

"Rundown"

2
FamilyTraveler500, New Jersey 25/02/2018

Hotel is directly off highway which is convenient for those looking for easy access. You will hear hear highway noise constantly so be aware. However I recommend you skip this hotel and head across the road to the Springhill Suites or Hampton Inn. This is just not nice and the 2 stars is me being generous because I was leaning more toward one star: We were assigned to this hotel as a team in a stay to play tournament otherwise I would've have stayed. There is extremely limited parking, definitely not enough if they are near capacity which because teams were assigned here they were. There are signs on doors telling you not to park in adjacent building's parking lots or you'll be towed but not where to park when no space is left. The front desk staff and we experienced several were not knowledgeable or familiar with local area. Check your rate as they tried to change several of our group's agreed upon rate higher. Our “2 bedroom suite” is actually a 2 bathroom suite with 2 full size beds in one room and a sorry excuse for a sofa bed and 2 chairs in a “living room” type format with 1 bathroom on either side. The sofa bed had a 1/2 inch mattress so under no circumstances should expect to sleep on it. The bathroom shower In room 102 leaks extensively actually floods into the hallway from the wall and I mean floods requiring 3-4 bath towels each time it's used. This water situation explains the mold and mildew I suppose. The Sheetrock is crumbling from the bathroom ceilings. We told the staff about the flooding and housekeeping removed the soaked pile every day but nothing was ever done and it is a major hazard especially the first time it happens and you slide through trying to maintain your footing. The floors and elevators are filthy. The laundry room has possibly never been cleaned I'm pretty sure. The lobby area is tiny. Breakfast is mediocre low quality free hotel food standard, they did accommodate our need for early breakfast. If you must stay bring Clorox wipes and your slippers so your feet don't touch the floor. If the choice is yours however don't choose here.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies for falling short during your stay. We have taken all your comments and reviewed them with our entire team. We also have almost completed a renovations since your last stay and hope you will return to see all the improvements, We hope to see you back real soon. Respectfully, Jonathan

"Nice room, no Wifi"

4
Sheila A, Hatfield, Massachusetts 07/02/2018

Spent the weekend in the Harrisburg, PA area. The hotel was nice, but there were a few issues. 1) There was no wifi in the room (either on the phone or the laptop). 2) No bath mat for the floor was provided for the second night. 3) And I consider this a BIG issue. Our room keys did not work the second night, I returned to the front desk, and she gave me new keys, However, she never asked my name or confirmed my ID. I could have been anyone off the street. I had not seen this person prior. This is a huge security problem at this hotel. Why, when someone checks in, are the keys not valid for the entire stay? This issue drives me crazy!

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies that we fell short on a few of our services. We have addressed all of your concerns and taken steps to avoid them from happening again.. We hope to see you back real soon so we can show you how we have improved. Respectfully, Jonathan

"Hope the bug bites aren't from bed bugs..."

1
User 12/01/2018

When I first checked in my door wouldn't lock properly. The explanation "it happens when it gets cold out" They had me switch rooms, my new room faces the highway...sounds like the trucks are driving right through your room! The internet / wifi doesn't work. No one is very helpful. Two nights there were loud kids running up and down the halls very late at night. There is mold growing on the show curtain & I woke up with welts on my arms. I am hoping its not bed bugs! The "office center" is a joke as well. Wouldn't be my first choice again for next Farmshow.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. It is obvious we fell short with your stay. We have shared your comments with the entire team and have taken steps to avoid these problems from reoccurring. We did take your concern about Bed Bugs extremely serious and we have very strict policies in handling these reports, Your room was checked and was cleared by our licensed exterminator. We recently finished a renovation and hope you will return to see that we can get it right. Respectfully, Jonathan

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.