Best Western Harrisburg North

We stayed 2 nights in this hotel and it was very clean. Staff was friendly and breakfast was good. The only complaint is that if you get a room on the highway side, it can be quite noisy. The water pressure was awesome and the beds were comfy.

We stayed here for one night on our way south. Being a Sunday night, hotel was very quiet. Very happy with the room. We had asked for a king room on the first floor since we were told the elevator was not working. Room was very clean, bed was comfortable and it was nice to have a couch to sit on to watch TV. Our only small complaint would be that there were not enough usable plug outlets in the room for charging our toys. All the wall plugs were in use with electronics from the room. One lamp which had a plug outlet, the plug was not working. Breakfast was excellent with a very good variety. We would definitely stay here again.

Check-in was easy. Unfortunately the elevator was broken and I am recovering from a sprained ankle so that was a bit of a challenge carrying things up the stairs after a long hallway. The room did not smell, and the bed was comfy. The coffee pot did not make good hot water as black came out of it, and there was quite a thick film of mildew under the bathroom shower stall mat- otherwise it was okay

Bad Smell, filthy rugs and rooms, remote control did not work well, toilet ran all night and handle was broken. Tub fill up with water while taking a shower as it did not drain, temperature was too hot and you could not regulate it.

It smell like mold it wasn't clean the pool was dirty the towels have stains on them and sheets the front desk guy during the day was rude the night guy at the front desk was rude I would not recommend nobody to stay there it was not clean and it smelled bad and they need to pull all the carpet up

Excellent stay. We were pleased with the reception and friendliness of the staff. Other travelers appeared to also be happy with the accommodations. As we were only there overnight we did not take advantage of everything that was available to us, but would definitely stay there again for a longer period to be able too do so.

Constructionoud and early morning. Old on old wallpaper that guess could see, management has explained everything still not good experience, parking lot light fell during storm was not c leaned up, someone could get a flat tire

This was the most disgusting hotel I have ever stayed in. It was dirty!!!!! Toilet was leaking. Faucet falling off sink in bathroom. Holes in walls throughout hallways. Elevator broken. Rat trap right outside by parking. Breakfast was disgusting. The lady who works there saw something crawling on the floor by kitchen. She threw her dish towel on it and swept it into the kitchen and they immediately shut the door. Bugs flying in rooms. I would not recommend for anyone to stay here not even zoo animals.

Do not stay at this hotel, filthy rooms and lobby. Stayed for a local baseball tournament and were required to stay there. Worst hotel experience of my life...all the families were dissatisfied. Contacted corporate office and notified me this was subsidized housing

Pros: close”ish” proximity to Hershey Suites w/ two bathrooms Cons: Poor quality-old/stained furnishings, carpets, flooring, bath fixtures, humid hallways, sofa bed broken in first room assigned Breakfast area small, cluttered, workers budging their way to the breakfast area, coffee lacking flavor and no dairy free options for cream Pool dirty Exercise room equipment old, weight bench falling apart, exercise mats deteriorating, lack of assortment of weights, lights went out in early morning treadmill run, no towels, no fan for air circulation Did not clean room our entire visit despite requesting it on day 2 of 4 Limited parking - tow away zone part of parking lot Overall: find somewhere else! Hotel says they are renovating but we saw no evidence of that.

Stayed here on a family trip to Hershey Park. Wasn't a long ride over to Hershey. Room was clean and had plenty of room. Good water pressure in the shower. Only issue we had was keys kept having to be reprogrammed which was a bummer after a long day in the parks with little kids. Staff were helpful and polite.

The hotel was clean, quite and comfortable. Breakfast was good. Convenient location just off of the interstate. Everyone we takked to was very friendly. Nice walk-in shower. We would highly recommend this hotel

Not bad for the price. Bed was comfortable and I loved the pillows. Not a high dollar motel but you don't pay a high dollar either. Close to where I was going (farm show complex). Clean rooms. Staff was courteous and helpful.

We booked in here later in the evening on our way home to Canada from Florida. W had difficulty connecting to the internet and when we called the front desk we were told to just keep trying. The breakfast room the next morning was over crowded and messy, we decided it was not worth being in such close proximity to so many people and went elsewhere for breakfast.

Overall the physical plant is fine. The front desk staff, specifically the woman on duty the morning of December 10, 2022, was flat out awful. She was rude, inflexible and dishonest. She was smoking right outside the front door when we arrived and it went downhill from there.

Stopped overnight on way south. Always stay at BW. Found hotel to be average. Room was clean and aveage. Breakfast was a good variety and enjoyed it. All in all we will stay there again and probably on way back North

Room microwave didn't work, no hair dryer in room, no tv remote in room. I was able to get a hair dryer and remote but I had to go to the front desk. The sofa was angled in a way that made it impossible to sit on. The room was clean so I'll give it that. But overall not the best experience.

Extremely loud rooms. No hot water. AC didn't work. We set the AC all the way down to the lowest setting and it barely blew any air nor kept the room cool and at the lowest temperature. We call the desk and they send up this guy who hardly speaks English and tried to talk to us like we were stupid. He said it's working (when he changed nothing) and then as he leaves sets the thermostat to 50 degrees. He was extremely rude, argued with us, didn't care, and just ran right out the door and wouldn't refund us. We wake up in the morning and the thermostat says 71 degrees. Sure did seem like the AC worked. Plus one of my friends with me was a HVAC guy and he checked it out and said it was rigged to be like that. We asked for a different room and he told us there are no more. But that was a lie because I heard him on the phone book someone else and on websites it says rooms were still available. There were people in the lobby at that time as well trying to get a room and the guy kept messing around and lying and so they got pissed off and left. It's not worth staying here one bit. Wifi did not work at all. Breakfast was terrible. Rooms weren't very clean. There is absolutely no way someone can give a positive review here.

Wi-Fi did not work most of the time we were there.. Only 1 charging station for e- cars and one car was using it the entire time of my stay. The hotel was to able to contact the owner of the vehicle that was being charged to advise them that there were another vehicle waiting.

terible room service .breakfast very lousy no maide service fr entire stay asked for room service to cleane bath room and pick up soied towels. had to go to front desk every day for clean towels some wash clothes was not clean

It was a Very basic room, but had what we needed and it was clean. The bed was really comfortable. The internet worked well. The bathroom was pretty small and a few hooks were broken. Convenient location for our activities and plenty of parking.

Terrible service, cold gross breakfast, smelly stained room. Terrible options. We had to switch rooms because the bathroom ceiling was leaking. Front desk was not friendly.the sleeper sofa didn't have a real mattress. Horrible. The stairs was dirty.

The bathroom was dirty, shower was gross, soap dish had been broken and not replaced. Overall cleanliness was very poor throughout the building. Breakfast was good, parking was good, building is close to highway so was a little loud.

This motel is unsafe!! Fire alarm not functional and outside doors are not secure. Anyone can enter building at any entrance. No room key needed. Breakfast was not good, they even messed up the powdered eggs.

I stayed here because it was semi close to Hershey world, and it was a mistake. My room had pubes in the sink and in the toilet. I kept finding long hairs on the bed and on the floor. There also was no hair dryer in our room, and we got woken up at 8 am from staff trying to open our door. It was overall not a clean space, it was outdated, and the bathroom was tiny. Our key card also stopped working twice. I do not recommend staying here.

To start they couldn't find my reservation and after a half hour they found it, room seemed okay was very hot ac wasn't working great and there was urine all over toilet seat and no toilet paper. Next morning put sign out for them to make up room no show the next morning told the lady at the desk about it and she said she would make sure it got done the lady at the front desk was very helpful. Got back to the room that night around 11:30 opened the door and it was extremely hot cleaning staff turned off ac and there was a half inch of water on the bathroom floor coming from the ceiling told the front desk guy came up to see all the damage to ceiling and all water said there was nothing they could do till morning and I told him about someone turning off ac he said he would refund us some money never came back to clean the water or put something to catch the water still dripping from ceiling so after two hours the room started to cool down enough for everyone to go to bed went down to checkout next morning and talk to manager about refund and of course he wasn't there lady left a note for him to call us and still no call

Room was well equipped and comfortable. Bathroom fixtures were a bit wonky looking but worked. Fog free mirror was a nice touch. Breakfast was most extensive this trip so far, many, many choices. Hotel has a free EV charger, but desk clerk didn't know about it. She took the effort to call someone and find out though. EV charging was a deciding factor in choosing this hotel.

If you want your families to feel safe and actually have a place to stay do not stay here. One of the worst places I've ever stayed at. Never have I ever had to argue with front desk staff at a hotel. "Hospitality" has completely lost its name here. The two at the front desk, said his name was Babsku, and the other, Janak, are TERRIBLE. Two of the most horrible human beings I have met in my entire life. We planned a big family trips 3 months in advance and reserved 7 rooms at this place. After a long exhausting day at Hershey park we arrived at this place to check in. One of my family members checked in before us and discovered roaches and bedbugs in their room. He came back down to the front desk where I was at the desk checking in and told me. I alerted the staff and with attitude Babsku said "well he has to wait". He sent one of his employees to check, she came back down and they said they will switch the room. We were all surprised because obviously it meant there were bugs in there. At this point my cousin decided to stay elsewhere and left. I went up to my room and my aunt now called saying the hotel does not have rooms (2) for 2 of my family members. I have to go back down now and inquire. More attitude is given by Babsku. While waiting, ANOTHER guest rushes down yelling at the front desk as to why someone went into her room at that time without knocking or calling. Babsku apologizes and gives her attitude now even though it's his fault and arguing with the guest. At this point Janak is now there handling everything. My family members were debating sleeping in their cars. While waiting, the 2 lady employees are going up and down with a broom to check rooms before placing my members in them. I decided to get a voided receipt for my cousin that left and Babak does not want to give me the receipt. I lost my temper and called him names which I have no regret for. He then called my brother names and threatened to call the cops. There was no need for any of us. These people managed to greatly annoy everyone in my group and other guests in a matter of 2 hours. Please do not ever stay here, they need to be shut down.

best western Harrisburg North Location. Worst experience ever in a hotel. We had 2 rooms checked in at 4:30 pm. First room toilet wouldn't flush. Called desk & was told that there was no facilities person on duty and manager wouldn't answer his phone. Asked for a new room told, “we are booked.” Finally at MIDNIGHT they moved us to another room. TV didn't work, door knobs falling off. 2nd room toilet broken we couldn't use it. Laying in bed hear H2O running. The toilet was over flowing and the H2O reached the bed. Went to the front desk and was handed a plunger, told we need to fix. Eventually they moved us to another room, they claimed they didn't have. Get in the new room sheets are stained. Asked for sheets was handed the sheet and told to do it ourselves. Worst customer service. The hotel is falling apart. Best western you should be ashamed your name is on this building. Incompetent manager and staff. No compensation offered.

Everything was great except housekeeping was terrible. We called the front desk to have room made up. Was out all day and returned to a room that was never touched. They didn't even take away the used towels left on the bathroom floor. They did however drop off fresh towels and toilet paper. Very dissapointing.

Our stay was the worst experience we've ever had while staying in a hotel. The room was dingy and old. The pull out sofa was broken and dirty. The sheets were stained. The room phone didn't work which we found out when we tried to call the front desk to get a roll away bed since the sofa was too dirty for anyone to use as a bed. The lights flickered in the room and parking lot. We were only there for one night and leaving early the next day so we overlooked these issues and I wouldn't even be writing this review if the next part hadn't happened. At 2am, we were woken up by a very loud bang and someone standing in our room. My husband and I had both confirmed that all the locks were locked before we went to sleep so this man was able to push through two deadbolts and a security/ privacy lock and enter our room. He ran out of the room when we started yelling. I tried to call the front desk but couldn't because the phone still didn't work and no one answered when I called from my cell phone. We called 911 and the cops came to investigate. It seems like it was a mix-up when they checked us in. They checked us into their system for one room but gave us the key and room number for a different one. As a result, our room still showed as unoccupied in their system and they inadvertently checked someone else into the same room. The fact that our room was able to be broken into so easily was incredibly unnerving and a huge security risk for any guest staying in this hotel. By 3am we were checked out and on our way home as there was no way we felt safe enough to fall back asleep- to say we were scared by this incident is an understatement. Our children are still afraid to sleep in a room by themselves. We will never stay at this hotel again and wouldn't recommend anyone else does either until they upgrade the locks on all the doors (and give it a good cleaning).

Despite staff being made aware of the problem, the paper thin walls led to us hearing every word of the argument between the clientele in the room next door. Screaming lasted until nearly 4am and despite our best efforts the staff considered the issue resolved by merely threatening to kick them out. This didn't solve anything however.

Location was convenient for where I was staying but the room overall was worn down and the ceiling was leaking onto the bed, when reported the front desk just apologized and moved on. Was unsatisfactory.

Tried BW for the first time. We won't return. It was too expensive for what we got. I'll go back to my old tried and true. For the price, expected clean rooms, comfortable bed and adequate breakfast. NOT.

The room had an odor and most of our items did not work. Lights, water pressure, and tv. I reported it and got no type of reimbursement which I was hoping for since it was never fixed. I was just looking for a quick trip stay and was less than satisfied. Desk service people were nice, though.

This hotel was very clean and the staff was very friendly and accommodating. We felt safe with our coming and going. It was easy to check in and check out along with the location to the sites we were there to see.

Had several problems with water, shower needed caulked very badly and no kind of anti slip mat for shower, the drawer had the handle to open broken. We found a cigarette butt and informed them because we knew it was supposed to be smoke free hotel and we didn't want them to think it was ours!! The men who worked at the desk were very helpful and the lady who did breakfast was very busy keeping things full and she was so pleasant and helpful!

This hotel was the cleanest and friendliest hotel I have stayed in a long time. The only little problem I had was we ran out of soda and the machines on the 1st and 2nd floor were empty. I am definitely going back next year to this same hotel. Not far from where we were going so it was so convenient and clean.

Best Western came thru for me on a FRIDAY NIGHT when my original hotel reservation was cancelled (ECONOLODGE - HARRISBURG-) due to the fact that the rooms were DIRTY. I was stranded with no place to go and in town for a weekend event. Best Western not only found me a CLEAN room but treated me like I had reservations months ago. My room was CLEAN / staff was PROFESSIONAL and the free BREAKFAST was GREAT! I will be booking HERE FIRST from now on!

The BW staff was very friendly and helpful. There was a good selection of breakfast items, and the scrambled eggs were always full and hot. The room was fairly clean, and the sofa needed replaced, but my overall stay was quiet and comfortable.

It was a nice and okay hotel for me and my husband, everything was nice and cozy. Me and my man went there the day he came home from prison to rest but we definitely had a good time.. service was okay even the door dash service was good.

This was our 2nd night in a Best Western on our trip home. This one is an easy on/off the Interstate. There is a Cracker Barrel about 3 minute drive away. The breakfast at this location was far superior to our previous night. Our room was clean, and well laid out. The bed was comfortable. The bathroom was a bit small for an "accessible" room, but we were fine with it. We would definitely stay here again when on our route.

We have lately been very favorably impressed with the Best Westerns at which we stayed. This one not so much It was ok.. The beds continue to be the most comfortable ever. Hot water and shower were great. Check in was very slow and the hot water at beverage station was empty. Bathroom sink was dirty. Towels were plentiful and clean but not fluffy.Carpet needs to be replaced, preferably by a hard surface. Breakfast area was roomy and clean. Selectios were adequate but not as varied as other BW where we have stayed. Juice dispenser was not working but staff supplied bottles upon request. Rates were fair for a city location.

I needed a nearby place to stay for a few days while my furnace was being repaired. After reading the reviews I was a bit apprehensive, but the only alternative was the Red Roof or pricier suite only hotels, which I didn't need. Staying at the BW turned out to be an enjoyable experience. My (king bed) room was clean & comfortable, the staff friendly & the breakfast more than adequate. One evening I went to the breakfast room to get a plate & utensils for my take out dinner. I was surprised to see the fridge still stocked with yogurt, milk & hard boiled eggs. I had brought my own snacks, but it was nice to know something else was available. Only one issue...I had checked out thinking my furnace had been fixed only to find out it wasn't. When I came back they put me in a room that turned out to have no heat! The desk clerk (I believe her name was Yvette.) immediately found another room for me on the same floor. She went out of her way to insure my comfort. The new room was clean although a bag of food was left in the fridge, but all in all, my stay was a good experience.

Was supposed to have a cot in room along with 2 beds .. No cot and had to get another room.. Girl behind counter had a attitude… And she tried to over charge for the room … Really not happy with my overall experience

The room was very clean unsanitary for a time like now where COVID is on the rise. It is very disappointing to see this when you put trust in a hotel for your safety while traveling at a time like this. People are scared to get out because of things that are happening like this. We try to travel and put money back into the economy because that is something we need to do now more than ever but it makes it hard when you show up to places that gave up on cleaning properly. VERY DISSATISFIED!!!!

We were returning from a 5 week cross country adventure and had hoped to find a cool place for our last night, but alas we stayed here. Nothing to rave about nor would I stay again. I found a hair in the shower which I ignored. But it makes one wonder.

Service was fine. Lady at the check-in counter was watching a video on her phone while checking us in. The room wasn't really clean except for the “fresh remote” and i dont even know if that was really clean. Our bed was made but the sheets did not look clean, we found multiple hairs and other things on them. Gross. The bed was rock hard so i barely got any sleep. All in all we got what we paid for. It was a place for us to rest for the night which is what we needed.

My wife and I have stayed at various Best Western's over the years. For the most part this one wasn't too bad. A few of our complaints/concerns are:The electrical outlet in the wall behind the desk was missing it's cover, our mattress leaned toward the head end, and we couldn't sit on the sofa bed or the roller chair comfortably; the cushions are shot and need to be replaced.

They just bagged breakfast sandwich, apple, juice, health bar and hot coffee, tea, was ok. make sure there are no used towels and face cloths, out bathroom had a used face cloth on shower rack. Other than that it was comftable, quiet, except a couple of times, some people in hallway talking. it was clean.

Staff is nice and courteous, but the room was very lacking. The whirlpool in the suite didn't work, the bathtub faucet had no water pressure and didn't work the shower. The bath faucet didn't turn off and ran all night along with the AC which even though powered off, still made a lot of noise. There wasn't another room available to switch to (which is understandable) but no maintenance on site to fix any of the issues the room had. When I reported the issues nothing was offered other than an apology. I asked ot have the bill reduced as I wasn't able to bathe and the answer I received was "I'll call the manager and him or her will let me know."

Best Western has become my hotel of choice when I gravel. This facility was close to Hershey, where my high school reunion was. And it was very affordable compared to the other alternatives in the area. I've always been satisfied with Best Western, ever since I stayed at the Best Western Hotel at Subic Bay, Philippines in early 2017.

the front desk gal had no clue on the rates of a member of best western, not very helpfull at all, when I asked which outside door was the closest to our room, she said there are doors all around the outside, we left for dinner to come back to people standing at the front desk and she was no where around, while we were waiting on the elevator, the doors opened and off she came. no clue,do not stay at this hotel, the parking lot is full of trash, the ref. in our room had leftover food in it..

I'm a mom and was traveling with six kids to visit Hersheypark. Upon arrival on the 90° day everyone was disappointed when their receptionist finally showed up to check us in informed us that the pool was closed, I had called the night before to confirm a reservation but was not told at that point that the pool was closed. We booked it because it had an outdoor pool, and I was traveling with six kids, and it was going to be 90°. It took a while for guest Check in, I was told our rooms were adjacent to each other however they were across the hall. I booked a suite and a double queen, they happen to be located at the end of the hall near an outside exit. The outside exit doors did not close or lock which made me feel Very unsafe having my kids and myself feeling exposed to anyone that can walk in the hotel. The second night one of the kids lost the remote so I went on a mission to find it, at which time I learned how really dirty the room was. Un vacuumed, previous guests dirty laundry under one of the beds, lots of paper scraps and just dust. The bathrooms did not have fans and it showed on one of the bathrooms the ceiling was rotten. Water pressure was very poor. Definitely not stay in a best Western again if this was their standard of service and cleanliness. When I complained about the pool being closed the woman at check-in said I could get a discount but that never happened. She also offered to have us leave and stay somewhere else but after a 5 1/2 hour drive we were exhausted and just wanted to land somewhere. Not the easiest thing locate another hotel with two adjacent rooms when traveling with six children and teenagers.

I just needed a place to sleep and I could not even have that. The door was left open when I got there, there was piss in the toilet, bed was not made, room was musty. Ridiculous for for $170. I left.

We found this property well worn and the room we had needed detail to falling down curtains and loose shower handle. Excellent front desk manager Janak was very helpful with all our requests. The handicap accessible room was small compared to other Best Western rooms that we stayed in on this trip. Bathroom space and roll in shower was great.

The room was tidy, the breakfast was grab and go as with most places during COVID, the front desk was very friendly. The pool was was in need of a shock treatment as the water was green (it happens, I'd give it another try).

I'm reading some of these reviews and I think people are being harsh. This was one of the nicest Best Westerns I've stayed at. You can't compare it to the Embassy Suites or anything so I don't get people saying it was not nice. The rooms were big with a microwave and Fridge. The bed was comfortable and big and the pillows were amazing. It even had a fold out couch. Yeah it was a little pricey but it's summer time near Hershey. Our trip and experience in that area was mostly negative but the Best Western was the only good part about it. The manager and front desk woman (I think I saw a post saying her name was Leo) couldn't have been nicer. Always smiling and making suggestions. We had a horrendous experience at “Your Place” (do not go there…I have never had a worse customer experience) and the Front desk staff was there to offer suggestions. We did get locked out of our rooms on the second day and our room wasn't cleaned the second sat but….I still think it deserves 5 Stars because everything else was way above my expectations for a Best Western. A little kindness goes a long way and the Front Desk woman and Manager salvaged a trip for an area where everything closed at 8 or 9. This was a quality experience. Lastly, don't go to “Your Place” across the street. Awful customer service there

I liked this hotel. The only issue I had was payment. For some reason none of my credit cards worked and I had to go to a bank and withdraw the money. The breakfast is very limited due to Covid. Everything else was good. The beds were very comfortable.

Tired, dirty and desperately in need of refurbishment! Seriously below par! Our room should have been out of service and the fact it wasn't is telling of management attitude! Read other reviews and do yourself a favor .... stay somewhere else

Property was excellent, as I've come to expect from Best Western. Really great room with really comfortable beds. Breakfast is still grab & go, which is a little disappointing, but certainly not a deal breaker.

I travel alot for work and I have found the Best Western Harrisburg North hotel one of the best I have stayed at in my travels. "Leo " at the front desk is exceptional in customer service and is always kind and helpful with any questions or reservation requests that I have. She always has a smile and a friendly hello when I arrive and is accommodating in any request that iImay have.. Leo is the best!! Also the general manager he is awesome very easy to talk to and very accommodating and kind with any requests or questions that I have. The room is always VERY clean and the housekeeping staff is exceptional. If you need any extra towels or toiletries the housekeeping staff is quick and friendly to help out. The hotel is also very quiet and I always get a good nights rest. I would recommend everyone to stay at the Best Western North in Harrisburg. The hotel prices are very reasonable as compared to other Hotels in the Harrisburg area. You will not be disappointed!!!

I can't say enough about the staff and management! I screwed up my reservation and they did not penalize me. Not only that, they accommodated me with a room when they were fully booked. I would give it 5 stars but the hotel is a little “tired” but VERY CLEAN!! Felt very safe Close to the best restaurant around , Harvest Grille.

The overall stay was fine, a few minor issues with cleanliness such as leftover food on the floor from a previous guests and it still remained on the floor after the room was cleaned after the second day. Kinda gross and lazy. The A/C seemed weak and it took a long time for the room to be cooled. The room served its purpose, I've stayed better at smaller hotels that I paid at similar price. Checking in and checking out was fine, not really a wow experience. The Cracker Barrel was the best part of my experience in that area. I will return to BW but in a different location.

Vacation visit to Harrisburg, to see the sights and visit family. Hotel was located just off the interstate, so very convenient. Fairly close to a few restaurants and fast food and a short ride to others and central H-burg. Overall, very clean place...quick in and out for check in/out. Very nice pool, clean...but it's outdoors and in the summer...wait until late in the day...total sun and very few umbrellas! Great place to stay for us to use as a base to visit wineries, breweries, events and food in the area. If your a "light" sleeper, suggest you sleep on the upper floors and away from highway, as turnpike noise can be substantial.

The room was clean and the bed was comfortable. Friendly, knowledgeable staff. Grab and go breakfast consists of muffin, chocolate chip oatmeal bar, 16 oz bottle water, 10 oz bottle apple juice, coffee in lobby.

The room was clean. Check in was easy. Needed more towels which would left quickly. Still covid grab and go bfast but it was fine. Jimmy Dean sandwiches. Only issue was the tub was not working. Otherwise beds were really comfortable and room was clean. Great location right near the highway. 20 minutes from Hershey.

Steer clear of booking at this property. We just checked out today from a 5 night reservation. The hotel is deplorable!! The entire hotel is worn and dirty. Our bed sheets and towels were worn and thin. The floors were filthy. Dust all over our room and public areas. The sofa in the room was from 1970. Air conditioning was sub par. Filters had to have been old and uncleaned. There was such a stale odor throughout the property. The outdoor swimming pool was dirty and filthy like a city river. The staff made some sort of lame story about COVID and the need for inspections. Guests were disturbed because the pool was not available and they were not given notice of its closing. The parking lot and around the building was filled with litter. The hotel is way behind on code. The last fire extinguishers were checked was July 2018. Almost 3 years ago!! The laundry is just one washer and one dryer for the entire property. The machines were dirty and the overall laundry room was disgusting. They lure you in on a free breakfast that is only served on very limited hours. Every time we walked past the food area the chairs were up on the table. I really don't know if this hotel is worth gutting and rehabbing. I seriously think they should implode the property and just build another hotel.

Property is in need of of TLC on the outside; littered with cans, paper, etc. weeds have taken over the landscape. Check-in was efficient and handled by friendly employees. Room was clean and beds were comfortable. Our refrigerator made a grinding noise all night but it was tolerable. The pool and quick serve breakfast is still not available.

I reserved a King room at this hotel using the Best Western App. 30 minutes before arrival, I received a phone call informing me that they had no rooms and that the Best Western App does not work properly. I was assured that they would not charge for the reservation. Naturally, the hotel charged for the room that they did not have anyway. I called the next day and was assured that they would remove the charge - they did not. After a week, the bogus charge has finally been resolved. As we travel more, I had planned to give Best Western a try - not anymore.

Room was clean and comfortable after a day of driving. Shower was consistently warm with good pressure, though it leaked at the base of the sliding doors. Outdoor pool was closed and apparently has been for some time. Breakfast was a generous to go bag, but a contents label would be helpful as items varied. Ask for a microwaveable breakfast sandwich if one is not included. Soda in machine expired last year, but we were refunded. Evening clerk was very pleasant and helpful at checkin, but day clerk seemed like requests were a bother. Maybe just an off day. A little pricey with limitations, but overall a good night's rest and refresh to continue on our travels.

The hotel is dated which is not an issue normally but there is an odor when you walk in, the elevator smells like smoke and so do the rooms which just adds to it. The sheets and comforters were extremely itchy and they allow guests to smoke what did not smell like just cigarettes in their rooms/ at the hotel. I was traveling with a disabled child and an infant, I have asthma, the front desk was called several times with no answer during the night when the smoke was the worst. I was unable to leave my children in the room to go down to the lobby/switch rooms. I have stayed at many best westerns, including in other countries and never Experienced this. A positive, the front desk person the next morning was really nice and seemed to be aware of the smoking issue.... clearly nothing was done.

My family of 5 stayed over one night when going to Hershey Park. We had a 2 room suite. I would recommend for the price. My only complaint is the suite shower wasn't draining properly and there was some mold on the ceiling. Other then that the room was comfy and spotless.

Ease of reservations, plenty of parking and area very clean.Check in was fast and very courteous and had a very convenient with fast access to my room.The decor and cleanliness and a wonderful comfortable bed and all working appliances.These factors made for a enjoyable stay.

Worth the price. Cute Lil room. Could have been refreshed better tho. Hair in the shower. And the heat took forever and was hanging off the wall a bit and the thermostat on the wall didn't work. Lock was unsightly and broken. Trash all over the lot. But the staff was friendly and more than accommodating. They gave me a list of restaurants that had been copied one too many times and wasn't very legible. But all in all it was okay bed was comfy slept well.

Very decent price location is perfect close to everything the front staff was really available. Room where comfortable adequate space. TV was awesome. Good screen and good choices of channels. I will highly recommend they also have a charging station for electric vehicle which is very unusual in this area

This hotel was a last minute pick due to a 5 hr drive, we were mentally exhausted, was greeted by a very nice gentleman at the front desk who was very accommodating & personable.. other staff was just as nice. For the most part it was a nice room, some minor maintenance issues, but nothing to stop me from staying there again!

Quick & easy access from I81. Clean & comfortable rooms with a friendly staff. I stay at Best Western North Harrisburg, PA, twice a month, traveling from RI to VA. The property is well lit & the staff are always wearing masks, giving me comfort knowing they take covid precautions seriously. I would recommend staying here!

The sofa and chair in the room was completely disgusting it had stains all over it a hole in it they didn't even look like they cleaned at all looked like cum splattered all over the coffee table on we didn't even stay we left so not sure what the bed even looked like if they would update furniture and actually clean it could be a really nice hotel room

Front desk staff exceptionally friendly and helpful. Plexiglass between you and them. But I think a mask when dealing with the public would be beneficial. I did have a few issues but the manager resolved them to my satisfaction. I would recommend staying here.

For a quick overnight stop I thought a cheap room would do. But I wasn't quite prepared for this. The check-in clerk was friendly, but didn't wear a mask. We put on the TV to hear the news as we came to the room, so it was only later that we realized just how much traffic noise was coming in. By that time we were unpacked and installed, so we decided to stick it out. But why were we given this noisy room towards the highway when the hotel was virtually empty? We also realized that the curtains could not be completely closed to keep the light out. Old towels had been left in our room, stuffed under the safe in a closet. I attach pictures for documentation. The sofa in the room was quite worn out and uncomfortable. The bed, to be fair, was comfortable with good pillows. Breakfast came in a plastic bag. Not a great treat, but safe. I thought I would convey some feedback on it all as we departed, but the desk was not manned at that time. We won't be coming back.

We had a great stay. A very courteous staff and clean facility. One issue of note—and this is more about the area and people than the hotel—while the staff wore facial masks, most guests did not. It made us feel uncomfortable and we with the hotel made an effort to enforce or at least advise guests to wear their masks in the public spaces, including hallways and elevators.

Dear best western, I am staying at your hotel and will check out today. I am horrified at the total lack of mask wearing by guests and employees in your best western Harrisburg north hotel. I don't know what your public health guidelines in PA are but if you were in NY you would have been shut down. I am making a video and if I or my family get sick I will sue you. Hope you will get your act together to keep your guests and employees safe. Regards B Ishtiaq

Warm greeting by employee. Clean. Coffee was not great at all, maybe try another company. Not sure what type of mattress they have but I was sore as heck the next morning. Breakfast selection could have been more healthier.

Hotel itself was average, The room was clean but some the chair in the room was very stained. THe staff was not at all friendly and seemed more interested in their cell phones than doing their job. Breakfast was better than average but not a clean table to be found even when only two other couples there,

Beware!! Charged double for the same room, didn't show on my receipt but was charged to my credit card. Front desk staff was not helpful at all in resolving the issue and told me I had to wait up to 10 days to receive a refund. I refused to leave until I had that in writing. While I was at the front desk, several other people came to complain about the same problem. No one was getting their issue resolved. No manager on site to help either. Very dissapointed.

check in was a piece of cake. bed/room/internet was all 5*. would stay again. as for check out, it was even easier than check in! Bonus was that the room I had was at the end of the hall...so no noises from the neighbors!

I had an issue of a broken bathtub. Someone was sent to fix it. He came to the room twice and declared it repaired. It was not. We were reluctantly moved to another room. Do not use this hotel. BW must do better.

Although hotel was 30 yrs old, maintenance and appearance were kept up very well. Room was comfortable and QUIET - couldn't hear any noise from next door or anywhere in hall way. Bed had new mattresses and were very comfortable. Staff was pleasant to talk to, helpful and courteous. Breakfast area well stocked with freshly cooked food. Very nice overnight stay and will probably use hotel next time I'm in the area.

Easy on,easy on off I81. Efficient check in,clean and quiet rooms. Restaurants nearby.A convenient stop on the way south from Canada. Will use this hotel again next year since it is an easy eight hours drive from Montreal

Combination Farm Show booth volunteer and family member participation at the 104th Annual PA Farm Show held in Harrisburg, PA We stayed at the Best Western hotel two nites and were happy with the accommodations as it was very close to the venue. It was easliy accessible to local restaurants that were family friendly as well as upscale freindly. We enjoyed the breakfast buffet offered at the BW each monring which was included in the price of the hotel. It consisted of hot and cold items such as scrambled eggs, sausage, potatoes, Canadian ham, waffles, etc.

The hotel was ok however a number of the people in our group were without hot water for showers in the evening. I don't know whether it was due to the number of people trying to shower at the same time???

We love staying here., this is our go to hotel for the PA Farm Show. Breakfast is delicious!! Very clean and accommodating. Would recommend this hotel to anyone attending the PA Farm Show in Jan 2021.

I arrived very late hoping they'd have a free room & they did. The front desk clerk gave me a small discount since it was so late. Check-in & our were quick & efficient. All staff I encountered were extremely friendly. Room was clean, quiet, well-decorated. Internet was free & FAST (hard to find both of those in a hotel internet connection.) Definitely recommend

I have stayed at Best Western in the past and will do again but this motel was a disappointment. Not east access, motel on a hill and no signs on the street?? It was late and the motel was not half full but I was given a dirty room on the third floor with no water machine. I felt age discrimination.

The room was clean and the staff was very friendly. They told us about menu's for carryout if we wanted to order in which we did and it was excellent! Can't remember the name but it started with a G and they delivered right to our door. Pork BBQ and fries for $7.50 and it was very good and fast! The breakfast in the morning was nice and hot. Will be going back again next year on our girls getaway!

Great Overnight Stay off I 81 and the staff is fantastic. We stay here on our travels through PA. Nice eating places nearby with gas stations down the street. Free breakfast at 630am is hot and a great selection is offered.

It wasn't the newest or most glamorous in decor, but my room was clean and surprisingly quiet, given the proximity to a major highway. Only issues: scratchy facial tissues, figuring out how to control the automatic lights, and trouble getting online the first time. Breakfast fine, coffee strong and fresh. I arrived at 8:30 pm but had no trouble parking. Bedding was really nice!

We checked into this hotel after a long day on the road in heavy traffic. We then had to drive again after dark to find a restaurant a few miles away. Upon returning to the hotel we found the duvets on both beds to be disgusting with dirt stains. They looked like they hadn't been cleaned in quite a while. The mirror and room window also looked like they hadn't been cleaned. Because it was late and we were tired, we didn't report this to the front desk until the next morning.

Well I chose this because I am a BW member but was not up to my standards compared to other BW hotels. There was a weird smell in the elevator and room that I didn't like. Linens were not clean on bed.

Great location, Right off the highway, easy on and off. Rooms very clean. Nice coffee, tea or hot chocolate station in lobby which was much appreciated after the drive. Excellent breakfast, good selection.

Everything we needed. This Best Western is tops in my book. Clean, stylish, great staff, close to very good restaurants. Everything you could want. I'm pretty picky and this met my expectations. Breakfast was very good. I love when one can stay n' it's included. That's a big plus for me as well.

great facility, staff, room. well kept, maintained. very good breakfast selection, central location. We have stayed here before, and come back twice a year for a local event. we have already booed our next stay!!!!

I stayed here 9/20 for 1 night being in town for an event. The room was not very impressive, not clean and the sink was messy. I had already booked another stay for 10/19 and due to my financial situation did it non-refundable because it was cheaper. After a poor first stay, I called the reservation customer service number to see if they could change my reservation to their premier location (also in harrisburg with much better reviews) and I'll pay the difference. They told me no and that since I booked it non-refundable already they could not change the location. Terrible customer service and I will not stay with them again.

The hotel itself was very nice inside, but there is very little parking out front. The entrance from the side lot is small, through two doors, and up a step. We were forced to get a luggage cart from the front entrance (where the automatic door is), take it around the side, and struggle to get up the step and through the doors. It's an unnecessary hassle for such a nice hotel.

Perfect for business or leisure travel at a rewards loyalty rate. Caring Staff in a property suited for necessary travel accommodations. Better breakfast than most. Some highway noise, but overall property reasonable for a good nights rest.

The interior and exterior are rather fresh in appearance. Our room was a king suite and it was large and comfortable. The bed was good but not plush. My only complaint is the bathroom had hair in the shower and sink that was readily visible. Check in and out were hassle free. The staff is friendly. The building is located right off the highway.

I feel like my pictures should explain enough but just in case they dont, here is our experience. We booked a whirlpool room. When we first arrived I was impressed. There was a little gift bag on the bag with a bottle of water, cookies and crackers. The bed was in a separate room. Then I started looking a little closer. There was bright red spots and black spots on the carpet. One of the towels had a dark yellow stain on it. The chair and couch were a fake velvet but it had big nasty spots where something had dried and crusted over. The whirlpool was clean but had a funky odor to it. The tile floor was dirty. The wall by the couch was dirty and missing paint. The plug by the couch also didn't work. Half the light switches also did nothing. We decided to stay because it was only one night and the bed looked clean and we got a decent price on it. The bed was comfortable and bathroom was clean. Breakfast was a nice variety, but the eggs are powdered and very soggy and the bacon was that precooked bacon. I have stayed at much nicer Best Westerns and am not sure why this one was lacking so much. Maybe the regular rooms are nicer but if you are looking for a whirlpool suite, look elsewhere.

We stay here every year around the same time. The rooms are very clean. Staff (especially the night staff) are very helpful and friendly. Breakfast was good. Great variety. Parking can be a struggle at times.

We arrived at the hotel at 3:30pm. We checked in and went to the room. My friend went to the room and I came up about 7 minutes later. She was spraying her spray disinfectant and wiping down the room. I came into the room and said that it had a bad smell. She agreed, she called downstairs and spoke with Mila. She asked her if we could have another room. Mila asked us to come down. Mila gave us another room. I said I wouylike to go into the other room first. Mila gave us keys to the other room. The 3 of us went to the new room. It had a slight odor, but nothing like the first room we had. The first room had me coughing. I was pleased the way Mila responded to our needs. We stayed here for 3 night. The hotel is very convenient with shops and store close bye. We were attending a jazz festival and it was only 9 minutes away for the hotel.

It was clean overall... friendly staff decent breakfast like standard quality free hot breakfast not great but better than fast food.. pool was nice as well as gym not great for laps but perfect for aerobic exercise with a little resistance.. Rooms had nice linens decent pillows bathroom looked recently refurbished.. I book mostly based on quality to price comparison so if I can find similar quality better number I go there but this hotel was mostly fair about negotiating best price or matching competitors for me.

Clean, nice bathroom, super confortable beds, good breakfast. Don't believe none of the bad reviews, we had an awsome time. When we arrived the room was ready. The hontel is conveniently located close to everything.

Convenient location near I-81. I asked for a non-highway room and got it so was not bothered by truck noise. Parking is definitely an issue here as there are not enough spaces for all guests and no plan for overflow. When pressed, the front desk clerk said to park on the curb behind other cars which makes it very tight for those cars to back out. There is a sports pub down the street and an Arby's but not much else near the hotel. Breakfast was typical BW fare and was adequate. OK for a one night layover on a road trip.

I had requested a quiet room on an upper floor in the rez and had called to confirm the day before. My request was met. Nick at check-in was personable, friendly and provided all the need-to-know-info about the hotel. He answered my questions without me feeling I was being rushed. Room was clean...excpet for bathroom flloor and walk-in shower, which had hair. Bathroom had toilet, sink with good counter space and walk-in shower all in one space. King room had comfortable bed and bedding, and a sofa (assuming it is a sofa bed.). Temp control for room worked well and room had fridge and microwave. Easy on/off from route 81, but request room away from highway to avoid noise. Easy 10 min drive into downtown Harrisburg. Narrow parking spaces make it challenging to park.

If I could I would t even give them one star! There was blood stains on the pull out couch! When reporting it to front desk they denied it was blood and said it couldn't be... yea okay! I know blood when I see it! Disgusting! The smell in the room was horrible! The light in the bathroom wouldn't turn off! They came into our room when the DO NOT DISTURB sign was on the door! The can't find 2 things I left behind! Stating it wasn't in the lost and found! Horrible! Never again! And it wasn't cheap either so for the money we paid I expected A LOT more!

This was a terrible experience. I did not stay and drove 3 hours to go home. The toilet was broken and about to overflow. There was no soap and no shampoo. There was no apology, no offer of a refund or partial refund. Highly disappointed and would not recommend to anyone.

This hotel is spotlessly clean and beautifully decorated. The staff was very friendly and efficient and the breakfast that is included was lovely, with many options. There is a large outdoor pool and fitness room, and it is conveniently located near highway 81; but far enough away to be peacefully quiet.

My stay at the Harrisburg Best Western was an overall great experience. The room was clean, comfortable, and well appointed. The beds and chairs were comfortable, and everything worked well. Water pressure and spray pattern of shower were great. Bathroom soap and shampoo were good quality,

The hotel is conveniently located right off of I-81. We reserved a king suite, which is quite nice. There is one good-sized guest bedroom, along with a very nice sized living room with a jetted tub, couch, executive desk and chair, and a television in both rooms. There is the feeling of spaciousness in this guest room. You can put your things into a good-sized refrigerator and use the microwave oven. The bed in the guest room has a very comfortable mattress. There are two closets in the guest room. One is in the bedroom and the other one is in the living room. The bathroom is a standard sized bathroom as you find in other hotels. The beauty of this room was the price, which was far less than one would have expected for such an accommodation. You can use the exercise room, which has a treadmill and an exercise bike, but there are only few free weights. The pool is outdoors, but we didn't use it, so I can't comment on it. One interesting thing that happened was that although we booked a Best Western Hotel, we saw a charge for Clarion, which was a surprise for me since the hotel has not been a Clarion since about 2017, as nearly as I could determine from reviews. As long as I get my points and pay the rate that was charged to me I guess I'm okay with that. We ate dinner at Cracker Barrel which was a very short distance away.

We made an impromptu visit on our way through the state. The Best Western website quoted a rate of $89.10 per night for AAA members. Sounded food to us. Actual rate was much higher according to management. Thank you ro manager Nick who gave us the discount and was very pleasant to deal with. Rooms clean, breakfast pleantiful & cheerful staff.

This is a nice hotel to stay at and is conveniently located right off Interstate 81. My wife and I spent a weekend here as we were exploring the local antique stores and flea markets. Due to traffic, we arrived late but still managed to find parking. Our room was ready, and we were checked-in very quickly. The room was of a decent size and appeared to have been recently renovated. It was very clean as was the bathroom. The king sized bed was very comfortable, and we also had a chair and a couch that also had a pull-out bed. The issue we had was that the hotel is very close to Hershey Park. Therefore, our hotel was full of families and many kids were running around unsupervised. We observed a bunch of them running around the reception area, making a ton of noise and even late a night. This is not the fault of the hotel but something to keep in mind. The complimentary breakfast was average and was manned by a single employee who did her best to restock items and clean tables. The breakfast room was way too small considering the time of the year and it being the July 4 holiday weekend and was quickly filled and overcrowded. We noticed a conference room with tables close to the breakfast room. However, it was not in use for breakfast seating and doing so would have made the overcrowding a bit more tolerable. On our last day, we were unable to find anywhere to sit. Instead, we went to the nearby Cracker Barrel and saw other guests leaving and seeking breakfast elsewhere. We found the parking spots in the lot a bit smaller than most. So, be careful if you have an SUV as your vehicle will just barely fit. There are plenty of places to find lunch and dinner nearby and the hotel is close to the area's major attractions. There is also a small swimming pool and, quite obviously, that was full of the children staying that the hotel. Overall, a good stay and the hotel provided what we needed. We would consider staying here again when we return to the area.

We stayed two nights in the Best Western for our weekend in Hersheypark. When we arrived at 2:30 our room was not ready (check in was 3:00). We waited for a phone call to get into our room, but while we waited we went to the pool. When we got to the pool their was a broken table with glass on the floor. We told the two staff members at the front desk immediately and to our shock this was still not taken care of three days later when we left. When we got into our room it was no very clean. There was dirt and hair in the bathrooms, bugs on the window ledge, and the pull out sofa was awful! If you expect to get a good night sleep on the sofa do not! It was a paper thin mattress and the couch was nasty. Two other beds were okay, but very stiff. The breakfast was good, but get there early. It's super crowded and people are nuts over anything free. We ended up going to Dunkin' the second day because we didn't want to wait.

Trash over running, hallways not clean, very slow internet, AC unit controls laying in the floor.....unable to adjust temp. All this after bing switched to a new room because our keys wouldn't open the door to our room . We will NEVER stay at this hotel again!

Met all my expectations with cleanliness, comfortable bed, good wifi and TV quiet and good breakfast included with the price, The location was convenient to shopping and good restsurants. They accept pets for additional cost. No smoking establishment.

I have stayed at many BW across the country, usually with no problem, this one was terrible, I will seriously think twice before I stay at another BW. The hallways have no AC, the gap under the door allows any cool air in the room to escape. Whoever designed the layout of the room was either blind or mentally challenged as the ac is in the far corner of the room and blows into the corner where a kitchenette used to be. The walls are paper thin and the breakfast was a joke. Staff was overwhelmed with the amount of people and couldn't keep it stocked. It was so bad we skipped it the second day, I wish we had skipped the stay there altogether.

Stayed here 1 night with my husband and son. This was about 25 minutes away from Hershey. There are tons of restaurants within a couple of minutes of the hotel. The room was ready on time and was clean. The beds were comfortable. We did not eat the hotel breakfast because we had plans to go out but it did look quite busy with no where to sit when we were leaving. I would stay here again.

This is the spot if you need something off I-81 just for the night. Average accommodations and very dated furniture but the mattress and pillows are comfortable. Clean. Friendly staff. Breakfast worthwhile too. .

Took my family to Hershey Park for the weekend and decided to use Best Western as we have had good experience in general. We purchase 2 rooms spent over $400 for 1 night. The suite we had was supposed to sleep 6 - it had 2 queen beds and a pull out sofa. The sofa was disgusting, dirty and it was only 1 inch thick. The frame it lay on was broken. When I explained that to the hotel manager, I was told that is what corporate sent and there was nothing he could do about the furniture. How about another room!!

It's a good property. The staff is friendly. But there was some issues with room cleanliness and cleanliness of the breakfast area and the quality of the food. Other than that we were happy - would recommend but with caution

We stayed here while traveling across the state. The hotel is a little tired but still clean and comfortable. Everything seemed fine except the drain in our shower was entirely clogged and the bathtub filled up while showering. Also, housekeeping left us no shampoo but multiple bottles of lotion which was disappointing.

We had never stayed at a Best Western hotel before, and booked this one on relatively short notice when coming to town to visit family. We were so pleased with the room, the whirlpool tub, the comfortable bed, and substantial breakfast! Will be staying here whenever we visit the area.

Very nice hotel, clean, newly renovated, friendly staff. There was a group of parents and kids staying for nearby soccer tournaments, it was incredibly loud at night. But then again there were kids. Staff directed to a great restaurant/pub a block away, that had great food. I would recommend this BW hotel.

The hotel is clean and comfortable for an evening's stop over - close to the I-81. You will need to drive into the downtown area for dining - which is a 5 - 10 minute drive - depending what you are looking for. During our stay there was also a kid's soccer team booked in and some kiddos ran the halls while we were trying to go to sleep and made a mess in the dining area - spilling the cereal all over the counter. Not the hotel's fault - but a shame the guardians didn't discipline and control those misbehaving. We were disappointed our in-room refrigerator did not have a freezer section - as we were travelling with a cooler and wanted to freeze our freezer packs. Other locations do have this amenity.

Every juice we tried was watered down. We dont drink coffee or tea so juice was our morning beverage and it was so disappointing to have it taste so watered down. The front desk staff was awesome. The whole place was very clean.

This hotel is conveniently located off I81. Clean, quiet. Breakfast room was clean and roomy. The food was hot and plentiful. beds were comfy with plenty of pillow choices! Would recommend this to people needing a room in the Harrisburg area !

stayed over the weekend, fast check in , convenient location to farm show. nice room, clean modern comfortable. Breakfast nothing extravagant , but hit the spot. I will book again next trip to harrisburg

Hotel was clean and comfortable. Convenient to Pennsylvania farm complex. Staff was friendly and attentive. Our door lock stopped working and a maintenance man was there in less then 10 minutes. Very reasonably priced

I stayed there for 2 weeks for work. I work mainly at night and sleep during the day. I have stayed there many times. However, now they have a different manager. I hang the DO NOT DISTURB sign on my door because when the maid service comes around, I am asleep. The manager calls the phone in the room, then beats on the door after the 10th day, wakes me up to tell me it is her rule that people are only allowed to go 6 days without having their room cleaned! So I called corporate. They are no help with customer complaints. I had to wake up. Get dressed. And let them come clean the room. Needless to say, I hope the owner is OK going without my guaranteed $1,400 every 3rd week of the month

We found the room to be very clean and the staff was super pleasant. I would recommend anyone to stay with Best Western of Harrisburg! I would have liked to use the pool but it was winter. Even though it sets next to the interstate we could not hear it.

This hotel gets overcrowded and when that happens customers park in the lot that is adjoining theirs (No delineation between the two) and are then towed in the middle of the night. Once you go to check out in the morning you car is no longer there. The receptionist is however ready and waiting with a number for the cab and towing company so that you may go get your vehicle with nothing but cash. 3 miles down the road taxi $20 - $272 to get your car out. Entire vacation ruined. Multiple customers towed. Nice profit. We wonder how much of a kickback the owner gets.

I want to commend BW on an excellent service. We have had parties there for several years and I really appreciated the level of service we had this past December. The food was excellent, as always, and everyone spoke afterwards of how much they enjoyed the format and quality of food. In addition, James, who I believe was lead server, was extremely attentive, constantly monitoring the flow of service and stopping at tables constantly to check for our needs and satisfaction. Thanks Best Western, and thank you James!

The staff and facilities were great. I had a good night's sleep followed by a pleasant breakfast. I will definitely be staying here again if I am in the area. This hotel is on my "speed-dial". It is close to the highway so it is easy to get too.

The beds were comfortable. Heating and cooling of the room were great. It was just what we needed for a one night stay. Everything in the room seemed new. There is a refrigerator and microwave in the room for added convenience.

We selected the BW for a 2 night stay while visiting the PA Farm Show. Great location with a quick drive to and from. The staff were all very friendly and helpful. The room comfortable and especially the bed. Only downsize is the traffic noise from the highway which did not hold me back from a good night sleep.

Stopped here on a return trip to bring the grandkids home after the Holidays. Home is Jacksonville, NC, so this worked out pretty close to half way. The room(s) was a pleasant surprise in that it was 2 rooms. Each had a nice large TV, with one room having 2 kings size beds, tables and full bath, the other room, had furniture, TV and a full bath. The sofa was the only dis-appointing part of the whole rooms, trip. in that it sucked. When you sat on it the cushions went through, and even though it is a sofa / bed, the bed part had a 1" thick, soft foam mattress which was just WAY to thin. You could feel each and every spring and part of the bed, so this didn't work for me. The staff was very pleasant and helpful (I never asked for anything for the sofa bed). Checkin and check out was quick, easy and painless. Breakfast the next day had all the normal fixings and the kids were able to find something to eat and drink. The sofa / bed not withstanding, I would stop again should I fine myself in the area

My stay could not have been any better. Reception I met Leo who was efficient and friendly. Explained the area and provided information on breakfast and places to eat. I asked for late checkout so I could shower after the marathon. Always a dicey subject, depending on turnover for my day of check out. Breakfast on the one day I had a chance to eat and was varied and of good quality for this type of buffet. Coffee was greatly appreciated. Room was clean on arrival. Lobby clean well laid out. Overall a great stay.

I can't imagine what people expect from a budget hotel, but this experience was beyond what we thought we'd get for our money. First off, the staff is friendly, courteous and helpful. The room was incredibly clean and comfortable- our only regret is we didn't have the luxury to spend more time there! The free hot breakfast was plentiful and the surroundings were also clean. What more could you want? There is also a small gym and pool, but unfortunately our time constraints didn't allow us the use of either, although they did look inviting. I highly recommend this hotel if staying in the area. A bargain for the money. Don't forget to ask for the AAA discount, if you're a member.

We arrived at the hotel very very late due to traffic delay experiences and a blown out tire. The person working the night desk was nice and very very helpful. He had to switch our room as the one we were supposed to have already had someone in it. BUT as long as there was a room for us, and it was one the 1st floor we were happy. Positive experiences: Room was cleaned every day. Breakfast was good with some hot items to choose from. Staff was helpful. Not so positive: The couch had a retro look from perhaps the 40's/50's, a gold velour that was sunken in the middle. It was ok to sit on, may not have been good to sleep on. The space between the door and the frame was at least an inch wide. Lots of light flowed in during the night. with 3 locks to hold it shut we felt safe, but it could be improved. Since we were close to the breakfast area and lobby, it was quite noisy in the morning. It was like a wake up call. Being so close to the freeway at times you could really hear the truck traffic, but that's what you get for the convenience of being able to get on the freeway quickly. The carpet looked like it had not been replaced in a long time. There are renovations that could still be done in this hotel. The lobby must have been redone fairly recently as it was very nice.Otherwise the hotel still needs to have some things done. Getting to our room from the back parking lot was like walking through a maze, But we soon mastered doing it. Didn't go the wrong way even once.

There are not enough words to explain how terrible this hotel was. By far the worst place me and my family ever stayed at. First when we got to our room, the air conditioner wasn't working. Then in the morning while attempting to take a shower the spout shot off the wall hitting me in the leg. The water shot straight out of the wall. I complained about it. The girl at the desk was very nice. She said they will take care of it. So after a day out I attempted to take a shower again. Then the same thing happened. The spout shot off the wall and landed on my toe and cracked it in half. Again, I complained. I wanted to speak to a manager. I was told that the manager was not there. So basically I was told to call and speak to someone. So, I called to complain and the lady told me that my rate was already low and shouldn't have been that low. I said that doesn't matter that's what I paid. She wanted to give me a few best western points. That's it. I wasn't happy with that. I tried calling again, and nothing. I got an email apologizing. And I wrote back to say well I need to be compensated somehow and no response. So, take my word on this, DON'T stay here!! Take your business elsewhere.

We stayed one night while traveling; easy on/off highway. Staff was very pleasant. Hot breakfast was great! Our room was very clean, good mattress, and quiet. We would definitely chose to stay here again.

We had a family suite for 6. It had 2 rooms. A bedroom with 2 full size beds & bathroom. The other room was like a living room with chairs coffee tables & a couch bed. Thank God I brought my air mattress because no one was going to sleep on that couch bed. The couch itself looked like a V. The middle so sunken in you couldn't even sit on it let alone sleep on it. The lighting in the room was very odd. There were plenty of lamps however the room still seemed dark. The showers in both bathrooms were clogged and the water would not go down. Call the front desk to complain and they said they would take care of it but no one ever showed up. The water took forever to go down. The breakfast buffet wasn't anything to write home about. The whole set up of the buffet area was ridiculous. Everybody just seem to be standing around waiting for people to get out of the way. Needs to be re-designed.. The elevator took forever it was very very very very slow. The whole entire hotel needs a total makeover!!

Hotel was clean and comfortable. .but TV wasnt working and we had 2 children with us.was fixed but worked temporarily only.Fortunately we didnt spend much time in room.Breakfast was very good with a wide selection.

If I could give it less than a 1 I would have. Faucet on whirlpool tub fell off when it was turned on, the when we got another room it was filthy it had not been cleaned. Avoid at all cost the worst hotel experience ever.

One of the worst hotels I've ever been to. We had a broken shower that my husband had to fix himself, we had light bulbs that went out, and also it smelled like sewage backup in the hallway ... and the staff didn't really seem to care. I think the only two things that were okay were the prices and the breakfast selection. Other than that, it sucked. We'll be sticking strictly to the Hampton/Hilton hotels from here on out.

This hotel needs some repairs. It appears that Best Western has just taken over a Clarion hotel and it was the nastiest Best Western I've ever stayed in before. The rooms were dirty and although they have newer tile in the rooms, the rooms smell, my son sneezed the entire time we were there which was luckily only two nights as we were visiting Hershey Park and Chocolate World. I noticed there was a hole in the ceiling above the shower that was pretty creepy so we changed rooms immediately. The staff an the front desk were very nice and it's not their fault the hotel needs repairs and to be cleaned better. I would not recommend staying in this hotel. I really wish I had read the reviews before booking.

My fiance and I thoroughly enjoyed our stay here on the weekend of July 6th. We were going to be visiting Hershey Park and this hotel is only a short drive to the park. We've been to another hotel in the area and was not satisfied. Our guest experience representatives, Leo and Jamila, not only greeted us with great customer service during the duration of our stay here, they continued to make sure that our stay was pleasant. I must say that they seem happy to please the guests and we were always greeted with a smile. Our requests were quickly fulfilled and the room was very clean and comfortable. The bed was one of the most comfortable beds that we've slept in. The complimentary breakfast, which included hot food, was good and the hotel employee made sure that the area was clean and the food items stayed replenished. We are going to be in the area at the end of next month and have already reserved our room here. Thank You, for a making our stay here comfortable, pleasurable, memorable, and happy! ~A Native New Yorker

We checked it here, and it took 3 tries to find an acceptable room. 1st room was right next to the laundry (131 or something). The chemical odor as we walked down the hallway to the room overwhelmed my wife, and back to the desk we went. My wife went with the front desk clerk to check out the second room and she came back saying it would be "okay", but it had a musty odor. She was mumbling all way down the hallway as I was pushing the cart. The front desk clerk came hurriedly down the hallway telling here that, "She wanted us to be satisfied with our room." That is when they went off to a 3rd room. This room was more than acceptable, clean, comfortable and quiet. Breakfast buffet was acceptable. They never are exceptional in these type of hotels.

This is a really nice hotel. We booked through AAA and got an outstanding rate, which included breakfast. The room was very clean and the beds were not too hard (as you get older, this counts a lot!). Staff were very friendly and breakfast was OK too. I've paid an awful lot more for hotels way below the standard of this hotel. We will definitely use this hotel again when passing through Harrisburg.

What a nice surprise. We were on the road and we decided to use booking.com to find a place around Harrisburg. This Best Western popped up for $99 a night. We usually stay at larger change hotels. But for the price we couldn't go wrong. Much to our surprise it was originally a Clarion Hotel that has been totally renovated and now is a Best Western. The place was beautiful. Plus there was a Marconi Grill around the corner for dinner.

Stayed here recently for a soccer tournament with my daughter and her team. While my room was fine, two of the families had air conditioning units that did not work. I was surprised at the lack of service.

You know going into a two-star place that it won't have many frills. But all I ask is that it is clean and not falling apart. This hotel was that. Surprisingly clean and in good shape (I have no idea how another reviewer felt it was "run down"). It's for sure an older building, but there are plenty of attempts at modernizing it. The wifi worked perfectly fine. Road noise is what it is, but it wasn't that bad (this coming from someone who is a light sleeper). Breakfast was fine too. I didn't have anything more than basic interaction with the staff, but they were nice. Parking is a bit tight (and the spaces are small) but that's been covered plenty of times. If you're in the market for a budget hotel, this is a good one. Sure I've stayed at nicer places with better amenities. But for this particular stay, I just needed something basic, and this was it.

This place was very clean & easy to get to. My only complaint would be it was a little noisy as it's situated close to the highway. But I've stayed at a lot noisier. Good value. Staff was friendly & place was well maintained.

Hotel is directly off highway which is convenient for those looking for easy access. You will hear hear highway noise constantly so be aware. However I recommend you skip this hotel and head across the road to the Springhill Suites or Hampton Inn. This is just not nice and the 2 stars is me being generous because I was leaning more toward one star: We were assigned to this hotel as a team in a stay to play tournament otherwise I would've have stayed. There is extremely limited parking, definitely not enough if they are near capacity which because teams were assigned here they were. There are signs on doors telling you not to park in adjacent building's parking lots or you'll be towed but not where to park when no space is left. The front desk staff and we experienced several were not knowledgeable or familiar with local area. Check your rate as they tried to change several of our group's agreed upon rate higher. Our “2 bedroom suite” is actually a 2 bathroom suite with 2 full size beds in one room and a sorry excuse for a sofa bed and 2 chairs in a “living room” type format with 1 bathroom on either side. The sofa bed had a 1/2 inch mattress so under no circumstances should expect to sleep on it. The bathroom shower In room 102 leaks extensively actually floods into the hallway from the wall and I mean floods requiring 3-4 bath towels each time it's used. This water situation explains the mold and mildew I suppose. The Sheetrock is crumbling from the bathroom ceilings. We told the staff about the flooding and housekeeping removed the soaked pile every day but nothing was ever done and it is a major hazard especially the first time it happens and you slide through trying to maintain your footing. The floors and elevators are filthy. The laundry room has possibly never been cleaned I'm pretty sure. The lobby area is tiny. Breakfast is mediocre low quality free hotel food standard, they did accommodate our need for early breakfast. If you must stay bring Clorox wipes and your slippers so your feet don't touch the floor. If the choice is yours however don't choose here.

Spent the weekend in the Harrisburg, PA area. The hotel was nice, but there were a few issues. 1) There was no wifi in the room (either on the phone or the laptop). 2) No bath mat for the floor was provided for the second night. 3) And I consider this a BIG issue. Our room keys did not work the second night, I returned to the front desk, and she gave me new keys, However, she never asked my name or confirmed my ID. I could have been anyone off the street. I had not seen this person prior. This is a huge security problem at this hotel. Why, when someone checks in, are the keys not valid for the entire stay? This issue drives me crazy!

When I first checked in my door wouldn't lock properly. The explanation "it happens when it gets cold out" They had me switch rooms, my new room faces the highway...sounds like the trucks are driving right through your room! The internet / wifi doesn't work. No one is very helpful. Two nights there were loud kids running up and down the halls very late at night. There is mold growing on the show curtain & I woke up with welts on my arms. I am hoping its not bed bugs! The "office center" is a joke as well. Wouldn't be my first choice again for next Farmshow.