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Codice vantaggio

Destinazione

Harrisburg, Etats-Unis

ARRIVO

28/11/2022

PARTENZA

29/11/2022

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2  Adulti0   Bambino

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Codice vantaggio

Best Western Hotel Harrisburg North, Harrisburg

150 Nationwide Drive, 17110-9746, Harrisburg, Etats-Unis - Vedi su una mappa
Best Western Harrisburg North - Area esterna Il Best Western Harrisburg North è situato nel centro di Harrisburg. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Harrisburg North Hotel è situato in posizione ottimale, proprio all'uscita dell'Interstate 81 vicino al Farm Show Complex e a meno di dieci minuti dalla capitale dello stato. Ci troviamo a pochi minuti da numerosi ristoranti e negozi. Se desideri partecipare a un evento presso il Farm Show Complex, visitare una delle numerose mostre di automobili nella zona fieristica di Carlisle o trascorrere la giornata all'Hersheypark®, il nostro hotel di Harrisburg, Pennsylvania, è situato in posizione centrale rispetto a molte magnifiche destinazioni.Inizia la giornata con una colazione completa all'americana, quindi controlla le e-mail utilizzando l'accesso gratuito a Internet ad alta velocità nel nostro business center, oppure guarda la TV sullo schermo piatto a 37 pollici nel confort della tua camera. Fai un tuffo nella nostra piscina all'aperto stagionale o concediti un po' di esercizio nella nostra splendida palestra; inoltre, potrai fare il bucato grazie alla nostra lavanderia a gettoni interna. Informati sulle nostre ampie suite per famiglie, che ti offrono un confort ancora maggiore.

Best Western

Hotel Harrisburg North

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Piscina all
    Piscina all'aperto riscaldata
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Cassaforte in camera
    Cassaforte in camera
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 292 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
86
Molto buono
67
Nella media
49
Scarso
32
Pessimo
58
CONSULTARE I PARERI SU
Affari Affari
35
Da solo Da solo
17
In coppia In coppia
53
In famiglia In famiglia
101
Viaggio con amici Viaggio con amici
18
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Not that great"

2
Sherpa08869722509, Centre Hall, Pennsylvania 03/11/2022

Room microwave didn't work, no hair dryer in room, no tv remote in room. I was able to get a hair dryer and remote but I had to go to the front desk. The sofa was angled in a way that made it impossible to sit on. The room was clean so I'll give it that. But overall not the best experience.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Sherpa08869722509 , Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We will fix your complaint about the microwave and already reported it to our maintenance staff. We do apologize also for the lacking amenities that you have mentioned such as the hair dryer, tv remote, and for any inconvenience that may be caused to you. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Horrible place to stay"

1
User 17/10/2022

Extremely loud rooms. No hot water. AC didn't work. We set the AC all the way down to the lowest setting and it barely blew any air nor kept the room cool and at the lowest temperature. We call the desk and they send up this guy who hardly speaks English and tried to talk to us like we were stupid. He said it's working (when he changed nothing) and then as he leaves sets the thermostat to 50 degrees. He was extremely rude, argued with us, didn't care, and just ran right out the door and wouldn't refund us. We wake up in the morning and the thermostat says 71 degrees. Sure did seem like the AC worked. Plus one of my friends with me was a HVAC guy and he checked it out and said it was rigged to be like that. We asked for a different room and he told us there are no more. But that was a lie because I heard him on the phone book someone else and on websites it says rooms were still available. There were people in the lobby at that time as well trying to get a room and the guy kept messing around and lying and so they got pissed off and left. It's not worth staying here one bit. Wifi did not work at all. Breakfast was terrible. Rooms weren't very clean. There is absolutely no way someone can give a positive review here.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi 713jennaa , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We are so sorry about the recent interaction you had with one of our team members and apologize that you were not treated with the care and respect that you deserve. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken.

"Facilities"

3
ejr41, Syracuse, New York 17/10/2022

Wi-Fi did not work most of the time we were there.. Only 1 charging station for e- cars and one car was using it the entire time of my stay. The hotel was to able to contact the owner of the vehicle that was being charged to advise them that there were another vehicle waiting.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi ejr41 , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We apologize about the lack of charger and the internet connection inconvenience that you have experienced during your stay, this has been reported for an immediate action. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses.

"vacation"

1
lambert432, Randleman, North Carolina 19/09/2022

terible room service .breakfast very lousy no maide service fr entire stay asked for room service to cleane bath room and pick up soied towels. had to go to front desk every day for clean towels some wash clothes was not clean

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Lambert , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are extremely sorry for the inconvenience due to the breakfast and the lack of room service. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. You can also call our front desk for any lacking necessities in your room like the towels you have mentioned so they can make it right for you. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

"Overnight stay"

3
User 31/08/2022

It was a Very basic room, but had what we needed and it was clean. The bed was really comfortable. The internet worked well. The bathroom was pretty small and a few hooks were broken. Convenient location for our activities and plenty of parking.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Tanyastravels , Thank you for your kind words! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area.

"Cold gross breakfast. Room had a leak and we had to switch rooms. Stains, odors, rips and terrible sleeper sofa. So bad"

1
MenCon1234, Boston, Massachusetts 28/08/2022

Terrible service, cold gross breakfast, smelly stained room. Terrible options. We had to switch rooms because the bathroom ceiling was leaking. Front desk was not friendly.the sleeper sofa didn't have a real mattress. Horrible. The stairs was dirty.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Men, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future .

"Stay"

3
User 26/08/2022

The bathroom was dirty, shower was gross, soap dish had been broken and not replaced. Overall cleanliness was very poor throughout the building. Breakfast was good, parking was good, building is close to highway so was a little loud.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Conc , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are happy to hear that you enjoyed our breakfast and the convenient location and parking space of our hotel! On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your comments regarding the cleanliness of the bathroom will be forwarded to our Housekeeping Manager for their review. These are things that should not be overlooked, and I am sorry for the inconvenience. We hope you'll return and let us show you a far better experience.

"PLEASE PASS THIS PLACE BY it is UNSAFE !!!"

1
User 22/08/2022

This motel is unsafe!! Fire alarm not functional and outside doors are not secure. Anyone can enter building at any entrance. No room key needed. Breakfast was not good, they even messed up the powdered eggs.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Jeff , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are so sorry to hear that you did not feel safe during your most recent stay with us, and we want to assure you that we take the security of our guests very seriously. We are sorry to hear that you did not thoroughly enjoy the breakfast , and we promise better next time. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Not worth it"

1
User 19/08/2022

I stayed here because it was semi close to Hershey world, and it was a mistake. My room had pubes in the sink and in the toilet. I kept finding long hairs on the bed and on the floor. There also was no hair dryer in our room, and we got woken up at 8 am from staff trying to open our door. It was overall not a clean space, it was outdated, and the bathroom was tiny. Our key card also stopped working twice. I do not recommend staying here.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Amanda , Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Rest assured that your comments about the amenities that need attention as we work towards updating and improving have been shared to foster improvements. We hope you'll return and let us show you a far better experience.

"Won't stay here again"

2
User 24/07/2022

To start they couldn't find my reservation and after a half hour they found it, room seemed okay was very hot ac wasn't working great and there was urine all over toilet seat and no toilet paper. Next morning put sign out for them to make up room no show the next morning told the lady at the desk about it and she said she would make sure it got done the lady at the front desk was very helpful. Got back to the room that night around 11:30 opened the door and it was extremely hot cleaning staff turned off ac and there was a half inch of water on the bathroom floor coming from the ceiling told the front desk guy came up to see all the damage to ceiling and all water said there was nothing they could do till morning and I told him about someone turning off ac he said he would refund us some money never came back to clean the water or put something to catch the water still dripping from ceiling so after two hours the room started to cool down enough for everyone to go to bed went down to checkout next morning and talk to manager about refund and of course he wasn't there lady left a note for him to call us and still no call

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Michael , Thank you for sharing your experience, and were very sorry for the inconvenience that you encountered during your stay . We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. If you still have questions regarding the refunds we would love for you to contact us so we can figure out this issue together. Please keep us in mind for your next stay in the area.

"Nice, basic lodging. "

5
mwfriederichs, North Webster, Indiana 20/07/2022

Room was well equipped and comfortable. Bathroom fixtures were a bit wonky looking but worked. Fog free mirror was a nice touch. Breakfast was most extensive this trip so far, many, many choices. Hotel has a free EV charger, but desk clerk didn't know about it. She took the effort to call someone and find out though. EV charging was a deciding factor in choosing this hotel.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Mwfriederichs , Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We hope you're looking forward to your next stay as much as we are!

"Do NOT stay here"

1
nadiaaas, Lynbrook, New York 17/07/2022

If you want your families to feel safe and actually have a place to stay do not stay here. One of the worst places I've ever stayed at. Never have I ever had to argue with front desk staff at a hotel. "Hospitality" has completely lost its name here. The two at the front desk, said his name was Babsku, and the other, Janak, are TERRIBLE. Two of the most horrible human beings I have met in my entire life. We planned a big family trips 3 months in advance and reserved 7 rooms at this place. After a long exhausting day at Hershey park we arrived at this place to check in. One of my family members checked in before us and discovered roaches and bedbugs in their room. He came back down to the front desk where I was at the desk checking in and told me. I alerted the staff and with attitude Babsku said "well he has to wait". He sent one of his employees to check, she came back down and they said they will switch the room. We were all surprised because obviously it meant there were bugs in there. At this point my cousin decided to stay elsewhere and left. I went up to my room and my aunt now called saying the hotel does not have rooms (2) for 2 of my family members. I have to go back down now and inquire. More attitude is given by Babsku. While waiting, ANOTHER guest rushes down yelling at the front desk as to why someone went into her room at that time without knocking or calling. Babsku apologizes and gives her attitude now even though it's his fault and arguing with the guest. At this point Janak is now there handling everything. My family members were debating sleeping in their cars. While waiting, the 2 lady employees are going up and down with a broom to check rooms before placing my members in them. I decided to get a voided receipt for my cousin that left and Babak does not want to give me the receipt. I lost my temper and called him names which I have no regret for. He then called my brother names and threatened to call the cops. There was no need for any of us. These people managed to greatly annoy everyone in my group and other guests in a matter of 2 hours. Please do not ever stay here, they need to be shut down.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Nadiaas , Thank you for sharing your experience, and we're sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. We want to apologize for the fact that you encountered resistance and that you felt insulted by the inappropriate comment of the staff member. We have already raised this to the management of the hotel for investigation and disciplinary to Babsku, and Janak. We are very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

"Worst experience in a hotel"

1
User 17/07/2022

best western Harrisburg North Location. Worst experience ever in a hotel. We had 2 rooms checked in at 4:30 pm. First room toilet wouldn't flush. Called desk & was told that there was no facilities person on duty and manager wouldn't answer his phone. Asked for a new room told, “we are booked.” Finally at MIDNIGHT they moved us to another room. TV didn't work, door knobs falling off. 2nd room toilet broken we couldn't use it. Laying in bed hear H2O running. The toilet was over flowing and the H2O reached the bed. Went to the front desk and was handed a plunger, told we need to fix. Eventually they moved us to another room, they claimed they didn't have. Get in the new room sheets are stained. Asked for sheets was handed the sheet and told to do it ourselves. Worst customer service. The hotel is falling apart. Best western you should be ashamed your name is on this building. Incompetent manager and staff. No compensation offered.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Fearless , We want to apologize for the toilet, tv issues and to assure you that this inconvenience has been addressed thanks to your feedback. We wish that your expectations had been exceeded in comfort, convenience, and quality amenities. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Very nice facility"

4
Jeff E, Commack, New York 07/07/2022

Everything was great except housekeeping was terrible. We called the front desk to have room made up. Was out all day and returned to a room that was never touched. They didn't even take away the used towels left on the bathroom floor. They did however drop off fresh towels and toilet paper. Very dissapointing.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Jeff , Thank you for taking the time to share your experience! We regret to hear that you weren't thoroughly impressed with our housekeeping staff though it is good to hear that you found the majority of your experience to be satisfactory. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Awful experience"

1
User 29/06/2022

Our stay was the worst experience we've ever had while staying in a hotel. The room was dingy and old. The pull out sofa was broken and dirty. The sheets were stained. The room phone didn't work which we found out when we tried to call the front desk to get a roll away bed since the sofa was too dirty for anyone to use as a bed. The lights flickered in the room and parking lot. We were only there for one night and leaving early the next day so we overlooked these issues and I wouldn't even be writing this review if the next part hadn't happened. At 2am, we were woken up by a very loud bang and someone standing in our room. My husband and I had both confirmed that all the locks were locked before we went to sleep so this man was able to push through two deadbolts and a security/ privacy lock and enter our room. He ran out of the room when we started yelling. I tried to call the front desk but couldn't because the phone still didn't work and no one answered when I called from my cell phone. We called 911 and the cops came to investigate. It seems like it was a mix-up when they checked us in. They checked us into their system for one room but gave us the key and room number for a different one. As a result, our room still showed as unoccupied in their system and they inadvertently checked someone else into the same room. The fact that our room was able to be broken into so easily was incredibly unnerving and a huge security risk for any guest staying in this hotel. By 3am we were checked out and on our way home as there was no way we felt safe enough to fall back asleep- to say we were scared by this incident is an understatement. Our children are still afraid to sleep in a room by themselves. We will never stay at this hotel again and wouldn't recommend anyone else does either until they upgrade the locks on all the doors (and give it a good cleaning).

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Elizabeth , Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We are very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of the amenities and cleanliness. We have raised this concern to our maintenance manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again someday and to transform your opinion of our hotel and service.

"Screaming match in room next door"

2
NosivadTap, Buena Vista, Virginia 16/05/2022

Despite staff being made aware of the problem, the paper thin walls led to us hearing every word of the argument between the clientele in the room next door. Screaming lasted until nearly 4am and despite our best efforts the staff considered the issue resolved by merely threatening to kick them out. This didn't solve anything however.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Nosivad, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We want to apologize for the noises that disturb your rest, All front desk clerks are instructed and trained on how to handle these types of issues and we're very sorry they failed to correct this problem for you. We do hope you'll return and that we can surpass your expectations of service and accommodations.

"Experience"

3
User 09/05/2022

Location was convenient for where I was staying but the room overall was worn down and the ceiling was leaking onto the bed, when reported the front desk just apologized and moved on. Was unsatisfactory.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi LOGARA, Thank you for rating your recent experience at our hotel. We are glad you found our location to be convenient, though your impression of our room is quite distressing. We have raised this concern to our maintenance manager for immediate action. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Not Clean, Hard Beds, Pass on Breakfast."

3
User 24/04/2022

Tried BW for the first time. We won't return. It was too expensive for what we got. I'll go back to my old tried and true. For the price, expected clean rooms, comfortable bed and adequate breakfast. NOT.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi DCANELLIS, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

"Wish it was better"

2
Kk42022, Abington, Pennsylvania 24/04/2022

The room had an odor and most of our items did not work. Lights, water pressure, and tv. I reported it and got no type of reimbursement which I was hoping for since it was never fixed. I was just looking for a quick trip stay and was less than satisfied. Desk service people were nice, though.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Kk, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so sorry to hear about the difficulties that you experienced with our accommodations and amenities. We have raised this concern to our maintenance manager for immediate action. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

"Best Western Harrisburg North"

5
wireman2019, Peoria, Illinois 02/04/2022

This hotel was very clean and the staff was very friendly and accommodating. We felt safe with our coming and going. It was easy to check in and check out along with the location to the sites we were there to see.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi wireman2019, We are happy to hear you had an awesome experience and we can't thank you enough for your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.

"Good Location"

3
dbarto1952, Pittsburgh, Pennsylvania 28/03/2022

Had several problems with water, shower needed caulked very badly and no kind of anti slip mat for shower, the drawer had the handle to open broken. We found a cigarette butt and informed them because we knew it was supposed to be smoke free hotel and we didn't want them to think it was ours!! The men who worked at the desk were very helpful and the lady who did breakfast was very busy keeping things full and she was so pleasant and helpful!

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi dbarto1952, Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad you found our location to be convenient, though your impression of our amenities is quite distressing. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"GREAT PLACE"

5
User 21/03/2022

This hotel was the cleanest and friendliest hotel I have stayed in a long time. The only little problem I had was we ran out of soda and the machines on the 1st and 2nd floor were empty. I am definitely going back next year to this same hotel. Not far from where we were going so it was so convenient and clean.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
jmatteson1, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We truly appreciate you telling us about the vending machine and already reported it to our staff. We look forward to serving you again!

"Best Place - Best Value"

5
User 21/03/2022

Best Western came thru for me on a FRIDAY NIGHT when my original hotel reservation was cancelled (ECONOLODGE - HARRISBURG-) due to the fact that the rooms were DIRTY. I was stranded with no place to go and in town for a weekend event. Best Western not only found me a CLEAN room but treated me like I had reservations months ago. My room was CLEAN / staff was PROFESSIONAL and the free BREAKFAST was GREAT! I will be booking HERE FIRST from now on!

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi travelbarbie2017, Your five-star review means a lot to us! Thank you so much for your compliments and great review of our hotel! We take pride in our staff, cleanliness, and the quality of service that we can provide for our dear guests. We also appreciate your appreciation of our breakfast menu as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

"Very friendly staff, great breakfast!"

4
User 14/03/2022

The BW staff was very friendly and helpful. There was a good selection of breakfast items, and the scrambled eggs were always full and hot. The room was fairly clean, and the sofa needed replaced, but my overall stay was quiet and comfortable.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi juliemR2224QL, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff's hospitality and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the breakfast as well, and we are looking forward to your next visit to the area!

"It's was quick service and very nice."

5
User 11/03/2022

It was a nice and okay hotel for me and my husband, everything was nice and cozy. Me and my man went there the day he came home from prison to rest but we definitely had a good time.. service was okay even the door dash service was good.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi charmsvazquez, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We're glad you and your husband had a great time with us and we look forward to serving you again.

"Good Breakfast"

5
JenneE_12, Kemptville, Canada 10/03/2022

This was our 2nd night in a Best Western on our trip home. This one is an easy on/off the Interstate. There is a Cracker Barrel about 3 minute drive away. The breakfast at this location was far superior to our previous night. Our room was clean, and well laid out. The bed was comfortable. The bathroom was a bit small for an "accessible" room, but we were fine with it. We would definitely stay here again when on our route.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi JenneE_12, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We aim to impress with our breakfast, cleanliness, and comfortable accommodations and we are thrilled to hear of our success in this ambition. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Satisfactory"

4
Wanda D, Salisbury, United States 07/03/2022

We have lately been very favorably impressed with the Best Westerns at which we stayed. This one not so much It was ok.. The beds continue to be the most comfortable ever. Hot water and shower were great. Check in was very slow and the hot water at beverage station was empty. Bathroom sink was dirty. Towels were plentiful and clean but not fluffy.Carpet needs to be replaced, preferably by a hard surface. Breakfast area was roomy and clean. Selectios were adequate but not as varied as other BW where we have stayed. Juice dispenser was not working but staff supplied bottles upon request. Rates were fair for a city location.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Wanda D, Thank you for sharing your experience with us. We are happy to see the high rating and to read the pros of your experience, yet we regret to hear of your dissatisfaction with the bathroom sink cleanliness at that time. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We are also forever working to improve upon the guest experience and we hope you will remember our attributes and return to see how we have improved to impress you even more.

"Good home away from home."

5
Kanilea361, Harrisburg, Pennsylvania 03/03/2022

I needed a nearby place to stay for a few days while my furnace was being repaired. After reading the reviews I was a bit apprehensive, but the only alternative was the Red Roof or pricier suite only hotels, which I didn't need. Staying at the BW turned out to be an enjoyable experience. My (king bed) room was clean & comfortable, the staff friendly & the breakfast more than adequate. One evening I went to the breakfast room to get a plate & utensils for my take out dinner. I was surprised to see the fridge still stocked with yogurt, milk & hard boiled eggs. I had brought my own snacks, but it was nice to know something else was available. Only one issue...I had checked out thinking my furnace had been fixed only to find out it wasn't. When I came back they put me in a room that turned out to have no heat! The desk clerk (I believe her name was Yvette.) immediately found another room for me on the same floor. She went out of her way to insure my comfort. The new room was clean although a bag of food was left in the fridge, but all in all, my stay was a good experience.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Kanilea361, Thank you for leaving your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience that is affordable to your budget! We take pride in our location and our friendly staff. Yvette is so happy that she can provide such an awesome experience for everyone. We thank you for staying with us and we hope that this is the start of your many firsts in our hotel. See you soon!

"Bad room"

1
User 18/02/2022

Was supposed to have a cot in room along with 2 beds .. No cot and had to get another room.. Girl behind counter had a attitude… And she tried to over charge for the room … Really not happy with my overall experience

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
tommytwist123, Thank you for sharing your experience, and we are sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. We take it very seriously as we appreciate your effort to voice out your sentiments. Rest assured that everything you said will be forwarded to the management team so they can tackle this issue as soon as possible. Please give us another chance to serve you better as we promise a more pleasant stay.

"UNSANITARY"

1
Davidharveyj, Nashville, Tennessee 07/01/2022

The room was very clean unsanitary for a time like now where COVID is on the rise. It is very disappointing to see this when you put trust in a hotel for your safety while traveling at a time like this. People are scared to get out because of things that are happening like this. We try to travel and put money back into the economy because that is something we need to do now more than ever but it makes it hard when you show up to places that gave up on cleaning properly. VERY DISSATISFIED!!!!

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Davidharveyj, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. We want to assure you and future guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. Also, wish you could have informed us of these inconveniences so we can transfer you to a room that suits your comfort. Please keep us in mind for your next stay in the area.

"for 1 night this is okay"

3
rochelleforster, Randolph, New Jersey 22/12/2021

We were returning from a 5 week cross country adventure and had hoped to find a cool place for our last night, but alas we stayed here. Nothing to rave about nor would I stay again. I found a hair in the shower which I ignored. But it makes one wonder.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
rochelleforster, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered with the bathroom during your stay. We assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"It was an okay experience"

3
User 06/12/2021

Service was fine. Lady at the check-in counter was watching a video on her phone while checking us in. The room wasn't really clean except for the “fresh remote” and i dont even know if that was really clean. Our bed was made but the sheets did not look clean, we found multiple hairs and other things on them. Gross. The bed was rock hard so i barely got any sleep. All in all we got what we paid for. It was a place for us to rest for the night which is what we needed.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi MicalahP2198, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.

"Hard to Recommend"

3
Srs91dlS, Allentown, Pennsylvania 04/12/2021

My wife and I have stayed at various Best Western's over the years. For the most part this one wasn't too bad. A few of our complaints/concerns are:The electrical outlet in the wall behind the desk was missing it's cover, our mattress leaned toward the head end, and we couldn't sit on the sofa bed or the roller chair comfortably; the cushions are shot and need to be replaced.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi Srs91dlS, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback about the electrical outlet in the wall and the cushions are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience.

"Bagged breakfast"

5
User 04/12/2021

They just bagged breakfast sandwich, apple, juice, health bar and hot coffee, tea, was ok. make sure there are no used towels and face cloths, out bathroom had a used face cloth on shower rack. Other than that it was comftable, quiet, except a couple of times, some people in hallway talking. it was clean.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hello Darlene H, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the complimentary breakfast, as well; and we are looking forward to your next visit to the area!

"Nice bed, but nothing worked"

2
User 18/10/2021

Staff is nice and courteous, but the room was very lacking. The whirlpool in the suite didn't work, the bathtub faucet had no water pressure and didn't work the shower. The bath faucet didn't turn off and ran all night along with the AC which even though powered off, still made a lot of noise. There wasn't another room available to switch to (which is understandable) but no maintenance on site to fix any of the issues the room had. When I reported the issues nothing was offered other than an apology. I asked ot have the bill reduced as I wasn't able to bathe and the answer I received was "I'll call the manager and him or her will let me know."

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Senshibirdie, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We do want you to know that we take guest comments very seriously and that all of the facilities issues you've brought to our attention are being promptly addressed. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

"Very Comfortable Stay"

5
User 28/09/2021

Best Western has become my hotel of choice when I gravel. This facility was close to Hershey, where my high school reunion was. And it was very affordable compared to the other alternatives in the area. I've always been satisfied with Best Western, ever since I stayed at the Best Western Hotel at Subic Bay, Philippines in early 2017.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi genebarr, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with us near at the Hershey, and tourist attractions. We look forward to serving you again and giving you another five-star experience.

"road trip"

2
Laura S, Watertown, Wisconsin 24/09/2021

the front desk gal had no clue on the rates of a member of best western, not very helpfull at all, when I asked which outside door was the closest to our room, she said there are doors all around the outside, we left for dinner to come back to people standing at the front desk and she was no where around, while we were waiting on the elevator, the doors opened and off she came. no clue,do not stay at this hotel, the parking lot is full of trash, the ref. in our room had leftover food in it..

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Laura S, On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities, customer service and the is trash parking area is alarming and distressing. We will forward your review to management for their attention and action. We assured you that our management is aware of your concern for the improvement of our service. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. Please keep us in mind for your next stay in the area.

"Don't waste your money."

1
User 29/08/2021

I'm a mom and was traveling with six kids to visit Hersheypark. Upon arrival on the 90° day everyone was disappointed when their receptionist finally showed up to check us in informed us that the pool was closed, I had called the night before to confirm a reservation but was not told at that point that the pool was closed. We booked it because it had an outdoor pool, and I was traveling with six kids, and it was going to be 90°. It took a while for guest Check in, I was told our rooms were adjacent to each other however they were across the hall. I booked a suite and a double queen, they happen to be located at the end of the hall near an outside exit. The outside exit doors did not close or lock which made me feel Very unsafe having my kids and myself feeling exposed to anyone that can walk in the hotel. The second night one of the kids lost the remote so I went on a mission to find it, at which time I learned how really dirty the room was. Un vacuumed, previous guests dirty laundry under one of the beds, lots of paper scraps and just dust. The bathrooms did not have fans and it showed on one of the bathrooms the ceiling was rotten. Water pressure was very poor. Definitely not stay in a best Western again if this was their standard of service and cleanliness. When I complained about the pool being closed the woman at check-in said I could get a discount but that never happened. She also offered to have us leave and stay somewhere else but after a 5 1/2 hour drive we were exhausted and just wanted to land somewhere. Not the easiest thing locate another hotel with two adjacent rooms when traveling with six children and teenagers.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Roving193173, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We are very sorry for the inconvenience of the pool as well. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.

"Do not stay here"

1
User 28/08/2021

I just needed a place to sleep and I could not even have that. The door was left open when I got there, there was piss in the toilet, bed was not made, room was musty. Ridiculous for for $170. I left.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
P1033KKwillj, Thank you for taking the time to complete our survey and share your experience! We are very sorry for the cleanliness issues that occurred during your time at our hotel. We do strive to present a super clean property, and we are reviewing your comments with our housekeeping team to make sure all needed improvements are made. You expect and deserve a completely clean hotel room every time you stay with us; we hope that this will be the case during your next stay with us.

"Well worn guest rooms"

3
cginns, Natick, Massachusetts 25/08/2021

We found this property well worn and the room we had needed detail to falling down curtains and loose shower handle. Excellent front desk manager Janak was very helpful with all our requests. The handicap accessible room was small compared to other Best Western rooms that we stayed in on this trip. Bathroom space and roll in shower was great.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
cginns, Thank you so much for taking the time to leave such a thorough and insightful review regarding the curtains, shower handle, and suggestions to improve the experience for our valued guests in the future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We do appreciate the compliments to our front desk staff and we look forward to your next visit.

"Tidy and Friendly Servic"

4
User 23/08/2021

The room was tidy, the breakfast was grab and go as with most places during COVID, the front desk was very friendly. The pool was was in need of a shock treatment as the water was green (it happens, I'd give it another try).

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
mblueyedgrl, Thank you for sharing your perspective of our hotel's accommodations and services! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality, and cleanliness of our guest rooms. We assure you that the pool is cleaned on a regular basis, including weekly special treatment and we want to apologize for the temporary dirt in which you found it. We look forward to showing you how we have learned from your experience.

"Pleasantly Surprised"

5
Y8040AVandrewc, Woodbridge, Virginia 23/08/2021

I'm reading some of these reviews and I think people are being harsh. This was one of the nicest Best Westerns I've stayed at. You can't compare it to the Embassy Suites or anything so I don't get people saying it was not nice. The rooms were big with a microwave and Fridge. The bed was comfortable and big and the pillows were amazing. It even had a fold out couch. Yeah it was a little pricey but it's summer time near Hershey. Our trip and experience in that area was mostly negative but the Best Western was the only good part about it. The manager and front desk woman (I think I saw a post saying her name was Leo) couldn't have been nicer. Always smiling and making suggestions. We had a horrendous experience at “Your Place” (do not go there…I have never had a worse customer experience) and the Front desk staff was there to offer suggestions. We did get locked out of our rooms on the second day and our room wasn't cleaned the second sat but….I still think it deserves 5 Stars because everything else was way above my expectations for a Best Western. A little kindness goes a long way and the Front Desk woman and Manager salvaged a trip for an area where everything closed at 8 or 9. This was a quality experience. Lastly, don't go to “Your Place” across the street. Awful customer service there

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Y8040AVandrewc, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit.

"Comfortable"

4
tyanekathomas, Reynoldsburg, Ohio 23/08/2021

I liked this hotel. The only issue I had was payment. For some reason none of my credit cards worked and I had to go to a bank and withdraw the money. The breakfast is very limited due to Covid. Everything else was good. The beds were very comfortable.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi tyanekathomas, Thank you for sharing your perspective of our hotel's accommodations and services! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will also be working on improving our breakfast service, we promise better options next time. Thank you for the great feedback and we look forward to serving you again.

"Stay somewhere else"

1
lwdcourt, Manchester, United Kingdom 16/08/2021

Tired, dirty and desperately in need of refurbishment! Seriously below par! Our room should have been out of service and the fact it wasn't is telling of management attitude! Read other reviews and do yourself a favor .... stay somewhere else

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hi lwdcourt, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and we want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Rest assured that in the coming days, we will be offering a much better stay. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.

"Another great Best Western stay"

5
ArtAnderson, Woodbridge, New Jersey 13/08/2021

Property was excellent, as I've come to expect from Best Western. Really great room with really comfortable beds. Breakfast is still grab & go, which is a little disappointing, but certainly not a deal breaker.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
ArtAnderson, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We thank you for your loyalty and look forward to serving you again in the future!

"EXCEPTIONAL----at Best Western Harrisburg North!!"

5
quincyw726, Pittsburgh, Pennsylvania 04/08/2021

I travel alot for work and I have found the Best Western Harrisburg North hotel one of the best I have stayed at in my travels. "Leo " at the front desk is exceptional in customer service and is always kind and helpful with any questions or reservation requests that I have. She always has a smile and a friendly hello when I arrive and is accommodating in any request that iImay have.. Leo is the best!! Also the general manager he is awesome very easy to talk to and very accommodating and kind with any requests or questions that I have. The room is always VERY clean and the housekeeping staff is exceptional. If you need any extra towels or toiletries the housekeeping staff is quick and friendly to help out. The hotel is also very quiet and I always get a good nights rest. I would recommend everyone to stay at the Best Western North in Harrisburg. The hotel prices are very reasonable as compared to other Hotels in the Harrisburg area. You will not be disappointed!!!

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
quincyw726, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Leo is so happy that she can provide such an awesome experience for everyone. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Thank You Best Western"

4
User 25/07/2021

I can't say enough about the staff and management! I screwed up my reservation and they did not penalize me. Not only that, they accommodated me with a room when they were fully booked. I would give it 5 stars but the hotel is a little “tired” but VERY CLEAN!! Felt very safe Close to the best restaurant around , Harvest Grille.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hello Graceanne S, Thank you for taking the time to tell us how our staff's efforts to provide a comfortable and convenient experience have been successful. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

"It Served its Purpose"

3
stevendwells1, Elizabeth, Pennsylvania 22/07/2021

The overall stay was fine, a few minor issues with cleanliness such as leftover food on the floor from a previous guests and it still remained on the floor after the room was cleaned after the second day. Kinda gross and lazy. The A/C seemed weak and it took a long time for the room to be cooled. The room served its purpose, I've stayed better at smaller hotels that I paid at similar price. Checking in and checking out was fine, not really a wow experience. The Cracker Barrel was the best part of my experience in that area. I will return to BW but in a different location.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
stevendwells1, Thank you for taking the time to rate our hotel and to explain your experience. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked. We truly appreciate you telling us about the A/C , so that we can fix this right away. We hope that you will someday return to be impressed by the changes we've made.

"Nice visit to Harrisburg, PA !"

5
Goaltender32, Bethel, Connecticut 02/07/2021

Vacation visit to Harrisburg, to see the sights and visit family. Hotel was located just off the interstate, so very convenient. Fairly close to a few restaurants and fast food and a short ride to others and central H-burg. Overall, very clean place...quick in and out for check in/out. Very nice pool, clean...but it's outdoors and in the summer...wait until late in the day...total sun and very few umbrellas! Great place to stay for us to use as a base to visit wineries, breweries, events and food in the area. If your a "light" sleeper, suggest you sleep on the upper floors and away from highway, as turnpike noise can be substantial.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Goaltender32, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with us near the restaurants and fast food . We look forward to serving you again!

"Overall ok"

3
941JohnG941, Orlando 27/06/2021

The room was clean and the bed was comfortable. Friendly, knowledgeable staff. Grab and go breakfast consists of muffin, chocolate chip oatmeal bar, 16 oz bottle water, 10 oz bottle apple juice, coffee in lobby.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
941JohnG941, Thank you so much for your kind comments and review regarding your most recent stay with us It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for sharing the review of our to-go breakfast we hope you like it. Our management is always happy to serve you and we can't wait to see you again!

"Great value"

4
User 27/06/2021

The room was clean. Check in was easy. Needed more towels which would left quickly. Still covid grab and go bfast but it was fine. Jimmy Dean sandwiches. Only issue was the tub was not working. Otherwise beds were really comfortable and room was clean. Great location right near the highway. 20 minutes from Hershey.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
nessa8389, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience while staying with s near Highway and Hershey. We informed the maintenance staff regarding the tub so that they can fix it right away. We look forward to welcoming you back during your next stay in the area.

"Steer Clear of this Property"

1
User 13/06/2021

Steer clear of booking at this property. We just checked out today from a 5 night reservation. The hotel is deplorable!! The entire hotel is worn and dirty. Our bed sheets and towels were worn and thin. The floors were filthy. Dust all over our room and public areas. The sofa in the room was from 1970. Air conditioning was sub par. Filters had to have been old and uncleaned. There was such a stale odor throughout the property. The outdoor swimming pool was dirty and filthy like a city river. The staff made some sort of lame story about COVID and the need for inspections. Guests were disturbed because the pool was not available and they were not given notice of its closing. The parking lot and around the building was filled with litter. The hotel is way behind on code. The last fire extinguishers were checked was July 2018. Almost 3 years ago!! The laundry is just one washer and one dryer for the entire property. The machines were dirty and the overall laundry room was disgusting. They lure you in on a free breakfast that is only served on very limited hours. Every time we walked past the food area the chairs were up on the table. I really don't know if this hotel is worth gutting and rehabbing. I seriously think they should implode the property and just build another hotel.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
MMHOY, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. You expect and deserve a completely clean hotel room every time you stay with us. All guest complaints are taken seriously, and we want to assure you that the problem you brought to our attention is being addressed. We also do engage in deep cleaning processes right now as guest satisfaction is our top priority. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

"Aged property offers no amenities"

3
Q5130YWerins, Washington, Pennsylvania 13/06/2021

Property is in need of of TLC on the outside; littered with cans, paper, etc. weeds have taken over the landscape. Check-in was efficient and handled by friendly employees. Room was clean and beds were comfortable. Our refrigerator made a grinding noise all night but it was tolerable. The pool and quick serve breakfast is still not available.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Q5130YWerins, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We truly appreciate you telling us regarding the fridge, so that we can fix this right away. The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold and pool is temporarily closed as we have to follow our local rules regulation. Your safety is the top of our priority. We hope to be back to normal someday soon, and we thank you for your understanding.

"Avoid this Best Western and do not use the BW App"

1
Mariccabrera, Matthews, North Carolina 06/06/2021

I reserved a King room at this hotel using the Best Western App. 30 minutes before arrival, I received a phone call informing me that they had no rooms and that the Best Western App does not work properly. I was assured that they would not charge for the reservation. Naturally, the hotel charged for the room that they did not have anyway. I called the next day and was assured that they would remove the charge - they did not. After a week, the bogus charge has finally been resolved. As we travel more, I had planned to give Best Western a try - not anymore.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Mariccabrera, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. We hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

"Best Western Harrisburg North"

4
clarebaker106, Edgewater, Florida 02/06/2021

Room was clean and comfortable after a day of driving. Shower was consistently warm with good pressure, though it leaked at the base of the sliding doors. Outdoor pool was closed and apparently has been for some time. Breakfast was a generous to go bag, but a contents label would be helpful as items varied. Ask for a microwaveable breakfast sandwich if one is not included. Soda in machine expired last year, but we were refunded. Evening clerk was very pleasant and helpful at checkin, but day clerk seemed like requests were a bother. Maybe just an off day. A little pricey with limitations, but overall a good night's rest and refresh to continue on our travels.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
Hello clarebaker106, Greetings from Best Western Harrisburg North. Thank you for sharing your perspective of our hotel's accommodations and services! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are sorry to hear about the Soda in the machine which is expired, were glad you are refunded by the staff. We hope to see you again soon, to give you another wonderful nights' sleep here at the hotel.

"Do not stay here"

1
User 30/05/2021

The hotel is dated which is not an issue normally but there is an odor when you walk in, the elevator smells like smoke and so do the rooms which just adds to it. The sheets and comforters were extremely itchy and they allow guests to smoke what did not smell like just cigarettes in their rooms/ at the hotel. I was traveling with a disabled child and an infant, I have asthma, the front desk was called several times with no answer during the night when the smoke was the worst. I was unable to leave my children in the room to go down to the lobby/switch rooms. I have stayed at many best westerns, including in other countries and never Experienced this. A positive, the front desk person the next morning was really nice and seemed to be aware of the smoking issue.... clearly nothing was done.

Guest Relations Manager, Other at Best Western Harrisburg North, responded to this review
vincar2021, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you'll accept our sincerest apologies for the smell of smoke that you experienced. We assure you that we do engage in deep cleaning processes right now as guest satisfaction is our top priority. We do appreciate the compliments to our front desk staff and we look forward to your next visit.

"Mostly good"

4
121yvonnek, Irondequoit, New York 04/04/2021

My family of 5 stayed over one night when going to Hershey Park. We had a 2 room suite. I would recommend for the price. My only complaint is the suite shower wasn't draining properly and there was some mold on the ceiling. Other then that the room was comfy and spotless.

Tina M, Other at Best Western Harrisburg North, responded to this review
121yvonnek, Greeting from Best Western Harrisburg North. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We appreciate your high rating of our hotel, though I do apologize for the inconvenience that you experienced with the shower which did not drain properly. We will act on this complaint seriously and will fix the problem as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Stay great night"

5
Moonmullins, Roanoke, Va 24/03/2021

Ease of reservations, plenty of parking and area very clean.Check in was fast and very courteous and had a very convenient with fast access to my room.The decor and cleanliness and a wonderful comfortable bed and all working appliances.These factors made for a enjoyable stay.

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi Moonmullins, Greeting from Best Western Harrisburg North. I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

"Okay"

3
Jut420, Elkridge, Maryland 18/02/2021

Worth the price. Cute Lil room. Could have been refreshed better tho. Hair in the shower. And the heat took forever and was hanging off the wall a bit and the thermostat on the wall didn't work. Lock was unsightly and broken. Trash all over the lot. But the staff was friendly and more than accommodating. They gave me a list of restaurants that had been copied one too many times and wasn't very legible. But all in all it was okay bed was comfy slept well.

Tina M, Other at Best Western Harrisburg North, responded to this review
Jut420, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the condition of the air conditioning system, lock and the trash. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good place good people"

5
Hubst, Baltimore, Maryland 24/01/2021

Very decent price location is perfect close to everything the front staff was really available. Room where comfortable adequate space. TV was awesome. Good screen and good choices of channels. I will highly recommend they also have a charging station for electric vehicle which is very unusual in this area

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi Hubst, Greetings from Best Western Harrisburg North . Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Kind regards.

"Last minute pick due to family emergency "

4
Davis69, Chincoteague Island, Virginia 19/01/2021

This hotel was a last minute pick due to a 5 hr drive, we were mentally exhausted, was greeted by a very nice gentleman at the front desk who was very accommodating & personable.. other staff was just as nice. For the most part it was a nice room, some minor maintenance issues, but nothing to stop me from staying there again!

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi Davis69, Good day! Thank you for your kind words! We are very happy to discover that you had such a pleasant experience with our front desk staff and that you found the accommodations and service to be satisfactory. We hope to impress you again during your next visit and we thank you for sharing your experience . Kind regards,

"Clean & cozy"

5
michaelcapt, North Kingstown, Rhode Island 13/01/2021

Quick & easy access from I81. Clean & comfortable rooms with a friendly staff. I stay at Best Western North Harrisburg, PA, twice a month, traveling from RI to VA. The property is well lit & the staff are always wearing masks, giving me comfort knowing they take covid precautions seriously. I would recommend staying here!

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi michaelcapt, Greetings from Best Western Harrisburg North. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Not a good experience"

1
User 13/12/2020

The sofa and chair in the room was completely disgusting it had stains all over it a hole in it they didn't even look like they cleaned at all looked like cum splattered all over the coffee table on we didn't even stay we left so not sure what the bed even looked like if they would update furniture and actually clean it could be a really nice hotel room

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi amkadams08, Thank you so much for taking the time to leave such a thorough and insightful review regarding the sofa,chairs cleanliness and suggestions to improve the experience for our valued guests in the future. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I am very sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

"Convenient location"

3
ellie2newjersey, New Jersey 26/10/2020

Front desk staff exceptionally friendly and helpful. Plexiglass between you and them. But I think a mask when dealing with the public would be beneficial. I did have a few issues but the manager resolved them to my satisfaction. I would recommend staying here.

Tina M, Other at Best Western Harrisburg North, responded to this review
ellie2newjersey, Thank you for completing our guest satisfaction survey. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. Your recommendation is truly appreciated and we can't wait to see you again!

"Cheap for a reason"

2
Reslysten54, Vienna, Virginia 01/10/2020

For a quick overnight stop I thought a cheap room would do. But I wasn't quite prepared for this. The check-in clerk was friendly, but didn't wear a mask. We put on the TV to hear the news as we came to the room, so it was only later that we realized just how much traffic noise was coming in. By that time we were unpacked and installed, so we decided to stick it out. But why were we given this noisy room towards the highway when the hotel was virtually empty? We also realized that the curtains could not be completely closed to keep the light out. Old towels had been left in our room, stuffed under the safe in a closet. I attach pictures for documentation. The sofa in the room was quite worn out and uncomfortable. The bed, to be fair, was comfortable with good pillows. Breakfast came in a plastic bag. Not a great treat, but safe. I thought I would convey some feedback on it all as we departed, but the desk was not manned at that time. We won't be coming back.

Tina M, Other at Best Western Harrisburg North, responded to this review
Hi Reslysten54, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

"Wonderful staff, great location"

5
eliud00, Huntington, New York 13/07/2020

We had a great stay. A very courteous staff and clean facility. One issue of note—and this is more about the area and people than the hotel—while the staff wore facial masks, most guests did not. It made us feel uncomfortable and we with the hotel made an effort to enforce or at least advise guests to wear their masks in the public spaces, including hallways and elevators.

Best Western, Owner at Best Western Harrisburg North, responded to this review
Hello Eliud, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We hope that if you are in the area again you will come back and stay with us again. We strive each and every day to give the best customer service and cleanliest hotel in the area. Thanks again for the review and hope you have a great day.

"No mask wearing"

1
bakhtiar2013, Scarsdale, New York 04/07/2020

Dear best western, I am staying at your hotel and will check out today. I am horrified at the total lack of mask wearing by guests and employees in your best western Harrisburg north hotel. I don't know what your public health guidelines in PA are but if you were in NY you would have been shut down. I am making a video and if I or my family get sick I will sue you. Hope you will get your act together to keep your guests and employees safe. Regards B Ishtiaq

Tina M, Other at Best Western Harrisburg North, responded to this review
bakhtiar2013 , Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"May stay at again. Undecided"

3
User 11/05/2020

Warm greeting by employee. Clean. Coffee was not great at all, maybe try another company. Not sure what type of mattress they have but I was sore as heck the next morning. Breakfast selection could have been more healthier.

best w, General Manager at Best Western Harrisburg North, responded to this review
Thank you for taking your time to write a review for our hotel. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"Just Ok"

3
carynp-55, Lauderdale-By-The-Sea, Florida 08/03/2020

Hotel itself was average, The room was clean but some the chair in the room was very stained. THe staff was not at all friendly and seemed more interested in their cell phones than doing their job. Breakfast was better than average but not a clean table to be found even when only two other couples there,

best w, General Manager at Best Western Harrisburg North, responded to this review
Thank you for taking your time to write a review for our hotel. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

"KD"

1
User 01/03/2020

Beware!! Charged double for the same room, didn't show on my receipt but was charged to my credit card. Front desk staff was not helpful at all in resolving the issue and told me I had to wait up to 10 days to receive a refund. I refused to leave until I had that in writing. While I was at the front desk, several other people came to complain about the same problem. No one was getting their issue resolved. No manager on site to help either. Very dissapointed.

BestWesternHotels, Corporate at Best Western Harrisburg North, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"not bad coming from a competitor's chain of lodging"

4
mylaz0rsgop3wp3wp3w, Washington Dc, District Of Columbia 17/02/2020

check in was a piece of cake. bed/room/internet was all 5*. would stay again. as for check out, it was even easier than check in! Bonus was that the room I had was at the end of the hall...so no noises from the neighbors!

best w, Front Office Manager at Best Western Harrisburg North, responded to this review
Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We hope that if you are in the area again you will come back and stay with us again. We strive each and everyday to give the best customer service and cleanliest hotel in the area. Thanks again for the review and hope you have a great day.

"Not a friendly staff"

2
Jim C, myrtle beach, sc, United States 12/02/2020

I had an issue of a broken bathtub. Someone was sent to fix it. He came to the room twice and declared it repaired. It was not. We were reluctantly moved to another room. Do not use this hotel. BW must do better.

best w, Front Office Manager at Best Western Harrisburg North, responded to this review
Dear Mr Jim, we apologize for your not so great stay in our hotel. And the attitude of staff. But I personally asked the maintenance to fix it which he did. The was a trick to the stopper all you had to do was pump it. we also got a call from the corporate office on this issue and we responded accordingly. Sir, your room was moved after the complaint. Thank you.

"Very nice overnight stay"

5
Brenda C, Baltimore, United States 10/02/2020

Although hotel was 30 yrs old, maintenance and appearance were kept up very well. Room was comfortable and QUIET - couldn't hear any noise from next door or anywhere in hall way. Bed had new mattresses and were very comfortable. Staff was pleasant to talk to, helpful and courteous. Breakfast area well stocked with freshly cooked food. Very nice overnight stay and will probably use hotel next time I'm in the area.

"right by Interstate81,close to Cracker Barrel"

5
User 09/02/2020

Easy on,easy on off I81. Efficient check in,clean and quiet rooms. Restaurants nearby.A convenient stop on the way south from Canada. Will use this hotel again next year since it is an easy eight hours drive from Montreal

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Herbert, Thank you for taking your time to write a review for our hotel. We are so happy to hear you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We love to hear from our guests whether it be good or bad. That is what makes our hotel strive each day. We are so glad to hear that you will use our hotel again since we are 8 hours from your home on your way to your destination. We do have restaurants close by the hotel which is a nice feature as well plus the easy on and off ramp for the interstate. Makes it a nice hotel for traveling guests. Thanks again and hope you have a wonderful day.

"Farms Show Booth trip"

4
User 13/01/2020

Combination Farm Show booth volunteer and family member participation at the 104th Annual PA Farm Show held in Harrisburg, PA We stayed at the Best Western hotel two nites and were happy with the accommodations as it was very close to the venue. It was easliy accessible to local restaurants that were family friendly as well as upscale freindly. We enjoyed the breakfast buffet offered at the BW each monring which was included in the price of the hotel. It consisted of hot and cold items such as scrambled eggs, sausage, potatoes, Canadian ham, waffles, etc.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello 478lindae, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive to give the best customer service and helping our guests is what we strive to do. Our breakfast is a good feature that we take pride in to make sure we do what we can to make our guests happy in the morning. We have lots of variety and we do our best to change the menu as well so its not always the same. We hope to see you staying with us again soon. Thanks again and hope you have a great day.

"Cold Shower"

3
User 09/01/2020

The hotel was ok however a number of the people in our group were without hot water for showers in the evening. I don't know whether it was due to the number of people trying to shower at the same time???

best w, General Manager at Best Western Harrisburg North, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. For the hot water, it has been fixed. we are sorry for any inconveniences this might have caused you during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7175459089. Sincerely, 39141 Property Nicholas Sorice Best Western Harrisburg North

"2020 Farm Show"

5
hschinkovec, Canonsburg, Pennsylvania 08/01/2020

We love staying here., this is our go to hotel for the PA Farm Show. Breakfast is delicious!! Very clean and accommodating. Would recommend this hotel to anyone attending the PA Farm Show in Jan 2021.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Hschinkovec, Thank you for taking your time to write a review for our hotel.We are pleased to hear you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We love hearing our guest tell us how good or bad their stays were because that is how we get better or keep striving on what we are doing good. Hearing you would let other know about staying with us is also a plus for us. We can not wait to have you back in January of 2021. Thanks again and hope you have a great day.

"Excellent place to stay"

5
skvensel, Plattsburgh, New York 04/01/2020

I arrived very late hoping they'd have a free room & they did. The front desk clerk gave me a small discount since it was so late. Check-in & our were quick & efficient. All staff I encountered were extremely friendly. Room was clean, quiet, well-decorated. Internet was free & FAST (hard to find both of those in a hotel internet connection.) Definitely recommend

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Skvensel, Thank you for taking your time to write a review for our hotel. We are pleased to hear you had a great stay with us. We strive to give the best customer service and cleanliest hotel. I am glad my front desk was able to help you with getting you a discount for your room. We try our best to make our guests happy and wanting to stay with us more. We hope that if you are in the area again that you will come and stay with us again. We love having our guests come back and become repeat guests. Thanks again and we hope you have a great day.

"319JAG"

2
319JAG, Manchester, Connecticut 12/12/2019

I have stayed at Best Western in the past and will do again but this motel was a disappointment. Not east access, motel on a hill and no signs on the street?? It was late and the motel was not half full but I was given a dirty room on the third floor with no water machine. I felt age discrimination.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel.. We are sorry we did not exceed your expectation while staying with us. I am very confused by you comments about not easy access when our hotel is right off the freeway. We have signs off the freeway and then right before our entrance to our hotel we have a sign on the road. So i am so confused by this comment. With the comment about half full just because the parking lot is not full or have lots of cars does not mean that our hotel is not full or half full. We have construction workers who come together in vehicles, we have guest who get dropped off by Uber, taxi, or other means. But to be checked into a dirty room that we will look at and talk with the housekeeping. We are sorry that we do not have a soda machine on the third floor. We do not discriminate but arriving late most of the rooms are booked already so we give you the room type you booked which could be on third floor. Once again sorry for the inconvenience this caused you during your stay.

"Clean and Friendly"

5
purple24elf, Baltimore, Maryland 12/12/2019

The room was clean and the staff was very friendly. They told us about menu's for carryout if we wanted to order in which we did and it was excellent! Can't remember the name but it started with a G and they delivered right to our door. Pork BBQ and fries for $7.50 and it was very good and fast! The breakfast in the morning was nice and hot. Will be going back again next year on our girls getaway!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Purple24elf, Thank you for taking your time to write a review for our hotel. We are so happy you had a great stay with us. We strive to give you the best customer service and cleanliest hotel in the area. Our front desk tries to let our guests know about the restaurants in the area with a paper and then also the menus that deliver because after driving our guests want to relax so having delivery is what they want. We have been working on our breakfast to make it better each and everyday. We are so happy to hear you will be back next year on your girls trip. We look forward to seeing you again next year. Thanks again for the review and hope you have a great day.

"Great clean location"

5
User 27/11/2019

Great Overnight Stay off I 81 and the staff is fantastic. We stay here on our travels through PA. Nice eating places nearby with gas stations down the street. Free breakfast at 630am is hot and a great selection is offered.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello N2352OSjohns, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We are located right off the interstate to make it easy on and off access to our traveling guests. Plus the great breakfast in the morning with lots of variety and options to get you started before you get back on the road. We do have some close by restaurants that are great and a gas station like you said to help with travelers. We hope that if you are in the area again that you will stop in and stay again. Thanks again for the review and hope you have a great day.

"Great value, I'll stay here again"

4
Shawn T, Phoenixville, Pennsylvania 23/11/2019

It wasn't the newest or most glamorous in decor, but my room was clean and surprisingly quiet, given the proximity to a major highway. Only issues: scratchy facial tissues, figuring out how to control the automatic lights, and trouble getting online the first time. Breakfast fine, coffee strong and fresh. I arrived at 8:30 pm but had no trouble parking. Bedding was really nice!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Shawn, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are sorry about the issues you had with our tissues, connecting to our wifi and figuring out the automatic lights. We are always at the front desk to help with any issues you may have, We strive to give the best customer service and helping our guests is what we strive to do. We are glad to hear you will stay with us again. We hope to see you staying with us again soon. Thanks again and hope you have a great day.

"Dirty room"

2
Bill M, Clarenville, Canada 23/11/2019

We checked into this hotel after a long day on the road in heavy traffic. We then had to drive again after dark to find a restaurant a few miles away. Upon returning to the hotel we found the duvets on both beds to be disgusting with dirt stains. They looked like they hadn't been cleaned in quite a while. The mirror and room window also looked like they hadn't been cleaned. Because it was late and we were tired, we didn't report this to the front desk until the next morning.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello BIll, Thank your for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will look into these issues you encountered. We understand coming in late and being tired but our front desk is here 24 hours to make sure your hotel experience is great. We will make sure to let the housekeeping know about this and have them pay more attention to these items. We have restaurants within a mile of the hotel and other restaurants within a 5 mile radius which is not bad of a drive. We are sorry for the inconvenience this caused during your stay. Thanks again for the review and hope you have a great day.

"just ok for the price"

3
Carolann E, Emporium, Pennsylvania 18/11/2019

Well I chose this because I am a BW member but was not up to my standards compared to other BW hotels. There was a weird smell in the elevator and room that I didn't like. Linens were not clean on bed.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Carolann, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We are working hard to make sure we look into the issues you encountered while staying with us. We will make sure to fix these issues. We strive each day to give the best customer service and cleanliest hotel in the area. Thanks again for the review and hope you have a great day.

"Excellent location"

5
18marilyn, Weare, New Hampshire 10/11/2019

Great location, Right off the highway, easy on and off. Rooms very clean. Nice coffee, tea or hot chocolate station in lobby which was much appreciated after the drive. Excellent breakfast, good selection.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Marilyn, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We love that you enjoyed our breakfast. We have been making changes to the breakfast to make it better for our guests everyday by adding variety. We strive to give the best customer service and cleanliest hotel in the area. We are right off the highway that make it easy to get off and right back on to start your trip again. Thanks again and hope you have a great day.

"Great Place"

5
User 27/10/2019

Everything we needed. This Best Western is tops in my book. Clean, stylish, great staff, close to very good restaurants. Everything you could want. I'm pretty picky and this met my expectations. Breakfast was very good. I love when one can stay n' it's included. That's a big plus for me as well.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Stephanie, Thank you for taking your time to write a review for our hotel. We are happy to hear you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. I am glad to hear you loved our breakfast. We have been working on this everyday to make sure we give the guests the best product and different variety each day. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"PA TRip"

5
fabblaw, Mendon, Massachusetts 17/10/2019

great facility, staff, room. well kept, maintained. very good breakfast selection, central location. We have stayed here before, and come back twice a year for a local event. we have already booed our next stay!!!!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Fabblaw, Thank you for taking your time to write a review for our hotel. We are happy to hear you had a great stay with us. We are also glad that you come and stay with us twice a year. We love having you stay with us. We strive to give the best customer service and cleanliest hotel in the area. We also try to make sure our breakfast has a variety of items that we change so that our guests get a full variety each and everyday. We do not like to have the same breakfast items everyday. We look forward to having you stay with us again on your next stay. Thanks again for the review and hope you have a wonderful day.

"Horrible customer service"

1
824susannahr, Elkridge, Maryland 06/10/2019

I stayed here 9/20 for 1 night being in town for an event. The room was not very impressive, not clean and the sink was messy. I had already booked another stay for 10/19 and due to my financial situation did it non-refundable because it was cheaper. After a poor first stay, I called the reservation customer service number to see if they could change my reservation to their premier location (also in harrisburg with much better reviews) and I'll pay the difference. They told me no and that since I booked it non-refundable already they could not change the location. Terrible customer service and I will not stay with them again.

best w, Front Office Manager at Best Western Harrisburg North, responded to this review
Hello Susan, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us on 9/20. Our front desk is here all the time to make sure that we do the right things when something goes wrong in a room. When booking non refundable rooms these are very hard to make changes too. We know the frustration this causes but these are setup a certain way and if something happens and you cant make it or any reason cant go its very hard to cancel. Our reservations customer service cant help you change a reservation to another hotel because our brand are all owned and operated by different owners and properties have different systems. So properties have different policies and procedures. But i do see that the rooms were cancelled out of our system. So the hotel manager at the property was able to override the system with the PMS systems help to cancel the reservation for you. Once again sorry for the inconvenience this caused you when you were trying to cancel but it has been cancelled for you. Thanks again for the review and hope you have a good day.

"I doubt I would stay here again"

3
User 30/09/2019

The hotel itself was very nice inside, but there is very little parking out front. The entrance from the side lot is small, through two doors, and up a step. We were forced to get a luggage cart from the front entrance (where the automatic door is), take it around the side, and struggle to get up the step and through the doors. It's an unnecessary hassle for such a nice hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ken, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We are sorry that we do not have lots of parking in the front of the building and that the back part of the parking lot sidewalk does not have a ramp for the luggage racks to go into the parking lot without going over the curb. That is why we tell guest staying in the back to unload in the front where the carts are and it is easier to unload and then drive and park the car. Also having the luggage carts in front is easier for the front desk to watch and make sure they are brought back or we go to retrieve them and bring them back. We have had some in the back of the building that were stolen and that is not something we want to happen again. We understand the frustration that has but we keep things pretty good here at the hotel and make sure to let our guests know the best ways to do things here at the hotel. Thanks again for the review and we hope you have a great day.

"Sleep and Go"

4
User 23/09/2019

Perfect for business or leisure travel at a rewards loyalty rate. Caring Staff in a property suited for necessary travel accommodations. Better breakfast than most. Some highway noise, but overall property reasonable for a good nights rest.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Calvertmckee, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive to give you the best customer service and cleanliest hotel in the area. We are glad you liked our breakfast. We have been making changes to it to better it for our guests. We added more variety and all as well. We hope that if you are in the area again you will stop in and stay with us again. Thanks again for the review and hope you have a great day.

"A place to stay for the night"

3
RXPOPO, Aurora, Ohio 22/09/2019

The interior and exterior are rather fresh in appearance. Our room was a king suite and it was large and comfortable. The bed was good but not plush. My only complaint is the bathroom had hair in the shower and sink that was readily visible. Check in and out were hassle free. The staff is friendly. The building is located right off the highway.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello RXPOPO, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will make sure to work with housekeeping on the issues you said above in your review. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We will continue to work hard everyday and make sure to fix the issue above so that we are doing the best we can everyday. Thanks again for the review and we hope that you have a great day.

"So Nasty"

1
sarahc189, Crimora 22/09/2019

I feel like my pictures should explain enough but just in case they dont, here is our experience. We booked a whirlpool room. When we first arrived I was impressed. There was a little gift bag on the bag with a bottle of water, cookies and crackers. The bed was in a separate room. Then I started looking a little closer. There was bright red spots and black spots on the carpet. One of the towels had a dark yellow stain on it. The chair and couch were a fake velvet but it had big nasty spots where something had dried and crusted over. The whirlpool was clean but had a funky odor to it. The tile floor was dirty. The wall by the couch was dirty and missing paint. The plug by the couch also didn't work. Half the light switches also did nothing. We decided to stay because it was only one night and the bed looked clean and we got a decent price on it. The bed was comfortable and bathroom was clean. Breakfast was a nice variety, but the eggs are powdered and very soggy and the bacon was that precooked bacon. I have stayed at much nicer Best Westerns and am not sure why this one was lacking so much. Maybe the regular rooms are nicer but if you are looking for a whirlpool suite, look elsewhere.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Sarah, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will look into the issues you commented on in your review and make sure we fix these issues that we can. As for the spots on the carpet they are stains that do not come up. We have shampooed the carpet and they just do not want to go away. We will make sure housekeeping is aware of the comments with you saying the tub had a bad smell and the couch has a stain on it and other issues. We work hard each and everyday to give the best customer service and cleanliest hotel in the area. So we will continue to work hard and make sure to fix the issues at hand and keep moving forward with giving the best customer service and cleanliest hotel. Once again sorry for the inconvenience this caused you during your stay. Thanks again for the review and hope you have a great day.

"Friendly staff, clean rooms"

5
Stacey U, Canton, PA, United States 17/09/2019

We stay here every year around the same time. The rooms are very clean. Staff (especially the night staff) are very helpful and friendly. Breakfast was good. Great variety. Parking can be a struggle at times.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Stacey, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We love hearing that you come back to stay with us every year at the same time. We strive to give the best customer service and cleanliest hotel in the area. We are glad that you enjoyed our breakfast. We have been working on making our breakfast better each and everyday. Our parking is a struggle at time when we are sold out. We have enough spaces for all our rooms and some extras. But it can get a bit crazy parking at times. Thanks again for the review and we hope you have a great day.

"Exchange"

4
User 08/09/2019

We arrived at the hotel at 3:30pm. We checked in and went to the room. My friend went to the room and I came up about 7 minutes later. She was spraying her spray disinfectant and wiping down the room. I came into the room and said that it had a bad smell. She agreed, she called downstairs and spoke with Mila. She asked her if we could have another room. Mila asked us to come down. Mila gave us another room. I said I wouylike to go into the other room first. Mila gave us keys to the other room. The 3 of us went to the new room. It had a slight odor, but nothing like the first room we had. The first room had me coughing. I was pleased the way Mila responded to our needs. We stayed here for 3 night. The hotel is very convenient with shops and store close bye. We were attending a jazz festival and it was only 9 minutes away for the hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry that the first room had an odor to it. We will make sure that we let our housekeeping staff know to inform us when a room is not smelling right so that we can have it checked by maintenance to see if it is coming from the air conditioner because of water not draining properly from the drip pan or if it if was food the guest had in the fridge or heated up in the microwave. But these are things they should let us know so the guest do not have to deal with. I am happy that Mila was able to help you with moving your rooms and letting you check the next room so that you liked that room before just moving you into the room. We strive to give the best customer service to our guests. We are in a good location right off the interstate which is easy on and off access and we are not far from shops nor restaurants and even downtown Harrisburg where the Capitol building is. Thanks again for the review and hope you have a great day.

"A decent place to stay"

4
Roving02076668102, Harrisburg, Pennsylvania 01/09/2019

It was clean overall... friendly staff decent breakfast like standard quality free hot breakfast not great but better than fast food.. pool was nice as well as gym not great for laps but perfect for aerobic exercise with a little resistance.. Rooms had nice linens decent pillows bathroom looked recently refurbished.. I book mostly based on quality to price comparison so if I can find similar quality better number I go there but this hotel was mostly fair about negotiating best price or matching competitors for me.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Roving, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are glad you enjoyed our pool and fitness room. The hotel was remodeled not too long ago so we are still looking pretty new which is good because hotels see lots of guests and go through lots of things to keep it looking new is something we try to keep up each and everyday. We are glad you picked our hotel to stay at. We try to give the best price and a great looking hotel with good amenities for our guests. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Great hotel"

5
User 24/08/2019

Clean, nice bathroom, super confortable beds, good breakfast. Don't believe none of the bad reviews, we had an awsome time. When we arrived the room was ready. The hontel is conveniently located close to everything.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy that you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We are glad you enjoyed our breakfast since we have been making changes to make it better for our guests. We are in a really good location right off the highway so its easy on and off access. We also are not far from restaurants in the area which are a good thing for traveling guests. We also have a couple of small shops that are close as well to go shopping at. Thanks again for the review and we hope to see you staying with us again if you are in the area. Hope you have a great day today.

"Parking is an issue"

3
tallgirl1, Connecticut 21/08/2019

Convenient location near I-81. I asked for a non-highway room and got it so was not bothered by truck noise. Parking is definitely an issue here as there are not enough spaces for all guests and no plan for overflow. When pressed, the front desk clerk said to park on the curb behind other cars which makes it very tight for those cars to back out. There is a sports pub down the street and an Arby's but not much else near the hotel. Breakfast was typical BW fare and was adequate. OK for a one night layover on a road trip.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Tallgirl1, Thank you for taking your time to write a review for our hotel. We are right off the freeway and it is easy for on and off access. With our parking we have enough spots for each room plus a few extras. When trucks with trailers come and big trucks come and take up more than one spot that does make it harder for all our guests to park at the hotel. Its not that we don't have an overflow plan. We do not have neighbors who are willing to let us use there parking lots for overflow. We have tried to work out deals with our neighbors but to no prevail. So we deal with what we have at the hotel. As for food options we have more than the arby's and Sports pub that is close to the hotel. We have macoroni grill, harvest grill, and cracker barrel as well that is the same distance as the arby's and sports pub. We also have a list of restaurants that are not far from the hotel as well. We have a list of a bunch of restaurants that are within a 5-7 minute drive. Thanks again for the review and we hope that you have a great day.

"Good Experience"

4
2Runks, Fayetteville, Pennsylvania 13/08/2019

I had requested a quiet room on an upper floor in the rez and had called to confirm the day before. My request was met. Nick at check-in was personable, friendly and provided all the need-to-know-info about the hotel. He answered my questions without me feeling I was being rushed. Room was clean...excpet for bathroom flloor and walk-in shower, which had hair. Bathroom had toilet, sink with good counter space and walk-in shower all in one space. King room had comfortable bed and bedding, and a sofa (assuming it is a sofa bed.). Temp control for room worked well and room had fridge and microwave. Easy on/off from route 81, but request room away from highway to avoid noise. Easy 10 min drive into downtown Harrisburg. Narrow parking spaces make it challenging to park.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We do our best to answer our guests questions and make them feel welcomed and not rushed. We will talk with the housekeeping staff on the hair issue in the bathroom. We are right off the interstate so it makes it an easy off and on for our traveling guests. Plus not far from a couple of good restaurants as well. Yes the parking on the pool side of the hotel are smaller spaces for cars and the front, and back of building have bigger spots for Suv's and trucks. Which does make things confusing and a challenge. We hope if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Horrible experience/"

1
Jcaiafa, Staten Island, New York 12/08/2019

If I could I would t even give them one star! There was blood stains on the pull out couch! When reporting it to front desk they denied it was blood and said it couldn't be... yea okay! I know blood when I see it! Disgusting! The smell in the room was horrible! The light in the bathroom wouldn't turn off! They came into our room when the DO NOT DISTURB sign was on the door! The can't find 2 things I left behind! Stating it wasn't in the lost and found! Horrible! Never again! And it wasn't cheap either so for the money we paid I expected A LOT more!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We understand your frustration of having a stain on the pull out that you might think is blood and all but it is not always the case. My front desk agents would go to the room to check the situation out and make sure to fix the issue at hand before denying any claims. As for the DND sign on the door that is something that the housekeeping manager has said that did not happen. So we are looking at camera footage to see if this happened or not. When it comes to lost and found items. I am sorry but we did not find any items that were left behind and our housekeeping staff is very good with bringing items to the front desk. They give us shampoo bottles half used to lost and found. Also have given items like wallets and IPad's to the front desk when guests leave them behind. So i have confidence that they did not take any items and that they just were not left behind in the room. We are sorry again for the inconvenience you encountered during your stay. We will make sure to get these issues fixed so that this does not happen again.

"Terrible"

1
asukhram1, East Brunswick, New Jersey 05/08/2019

This was a terrible experience. I did not stay and drove 3 hours to go home. The toilet was broken and about to overflow. There was no soap and no shampoo. There was no apology, no offer of a refund or partial refund. Highly disappointed and would not recommend to anyone.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Asukhram, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. I will talk to my staff about the issues you have brought to our attention. I am confused onto why you had to leave the hotel when we could have moved your room to another room. I did not see any notes left for me about a guest leaving the hotel and being upset about their room. I have other notes here but not any from you so i will have to ask my front desk about this. We strive to give the best customer service and my front desk is really good at leaving notes on any issues that happen while i am not hear so that i can follow up on them and make sure things were fixed and if i would have to give any compensation to the guest. Once again sorry for the inconvenience this has caused your. Hope you have a great day.

"Beautiful accommodations at a reasonable price"

5
rmaran482025, Wallingford, Connecticut 04/08/2019

This hotel is spotlessly clean and beautifully decorated. The staff was very friendly and efficient and the breakfast that is included was lovely, with many options. There is a large outdoor pool and fitness room, and it is conveniently located near highway 81; but far enough away to be peacefully quiet.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello rmaran482025, Thank you for taking your time to write a review for our hotel. We are so happy that you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We have been working on our breakfast to make it better for our guests so we are glad you enjoyed it. We are happy you were able to use the pool with how often it has been raining here in pa its not often the pool is being used but when its sunny we are happy that people are getting use of it. We are right off the highway for easy access on and off for our guests traveling. We hope that if you are in the area again you will stop in and stay again. Thanks again and hope you have a great day.

"Harrisburg Stay"

5
User 03/08/2019

My stay at the Harrisburg Best Western was an overall great experience. The room was clean, comfortable, and well appointed. The beds and chairs were comfortable, and everything worked well. Water pressure and spray pattern of shower were great. Bathroom soap and shampoo were good quality,

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Wayne, Thank you for taking your time to write a review for our hotel. We are so pleased you had a great stay with us. We strive each and everyday to give the best customer service and cleanliest hotel in the area. We do our best with keeping up with maintenance and housekeeping to make sure we stay on top of any issues that come up. We hope that we will see you again if you are in the area again. Thanks again and hope you have a wonderful day.

"Fine for one-night stay"

4
karoleigh, North Carolina 21/07/2019

The hotel is conveniently located right off of I-81. We reserved a king suite, which is quite nice. There is one good-sized guest bedroom, along with a very nice sized living room with a jetted tub, couch, executive desk and chair, and a television in both rooms. There is the feeling of spaciousness in this guest room. You can put your things into a good-sized refrigerator and use the microwave oven. The bed in the guest room has a very comfortable mattress. There are two closets in the guest room. One is in the bedroom and the other one is in the living room. The bathroom is a standard sized bathroom as you find in other hotels. The beauty of this room was the price, which was far less than one would have expected for such an accommodation. You can use the exercise room, which has a treadmill and an exercise bike, but there are only few free weights. The pool is outdoors, but we didn't use it, so I can't comment on it. One interesting thing that happened was that although we booked a Best Western Hotel, we saw a charge for Clarion, which was a surprise for me since the hotel has not been a Clarion since about 2017, as nearly as I could determine from reviews. As long as I get my points and pay the rate that was charged to me I guess I'm okay with that. We ate dinner at Cracker Barrel which was a very short distance away.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Karoleigh, We are happy you had a great stay with us. We are right off the freeway which makes it easy for our guests to get off and right back on. Our king suite is a very nice spacious room. For the price that we have it is a steal and guests love that. But we want our guest to feel comfortable and pay a decent rate so we do our best to keep the rates low as possible. As for you seeing a charge for clarion is surprising to me. We will have to look into this. We have Only been a Best Western for 9 months now. Not a full year yet as a Best Western. So sometimes it takes sometime for the name change to go through. But you will get your Best Western points. We hope if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Nice stay"

4
User 12/07/2019

We made an impromptu visit on our way through the state. The Best Western website quoted a rate of $89.10 per night for AAA members. Sounded food to us. Actual rate was much higher according to management. Thank you ro manager Nick who gave us the discount and was very pleasant to deal with. Rooms clean, breakfast pleantiful & cheerful staff.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Cosmopolitan213113, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We have been in contact with Best Western about the website giving the wrong prices to guests who are trying to make reservations. For some reason when you click on the date you want it is changing the dates to another date so the rate is showing wrong. But we as management at the hotel are doing our best to accommodate our guests with the best available price we can. We want our guests to be happy and have a wonderful stay with us. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Just What We Needed"

3
timman19, New York City, New York 08/07/2019

This is a nice hotel to stay at and is conveniently located right off Interstate 81. My wife and I spent a weekend here as we were exploring the local antique stores and flea markets. Due to traffic, we arrived late but still managed to find parking. Our room was ready, and we were checked-in very quickly. The room was of a decent size and appeared to have been recently renovated. It was very clean as was the bathroom. The king sized bed was very comfortable, and we also had a chair and a couch that also had a pull-out bed. The issue we had was that the hotel is very close to Hershey Park. Therefore, our hotel was full of families and many kids were running around unsupervised. We observed a bunch of them running around the reception area, making a ton of noise and even late a night. This is not the fault of the hotel but something to keep in mind. The complimentary breakfast was average and was manned by a single employee who did her best to restock items and clean tables. The breakfast room was way too small considering the time of the year and it being the July 4 holiday weekend and was quickly filled and overcrowded. We noticed a conference room with tables close to the breakfast room. However, it was not in use for breakfast seating and doing so would have made the overcrowding a bit more tolerable. On our last day, we were unable to find anywhere to sit. Instead, we went to the nearby Cracker Barrel and saw other guests leaving and seeking breakfast elsewhere. We found the parking spots in the lot a bit smaller than most. So, be careful if you have an SUV as your vehicle will just barely fit. There are plenty of places to find lunch and dinner nearby and the hotel is close to the area's major attractions. There is also a small swimming pool and, quite obviously, that was full of the children staying that the hotel. Overall, a good stay and the hotel provided what we needed. We would consider staying here again when we return to the area.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Timman, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are always busy here at the hotel. We do use the conference room for extra seating during busy times. If there is no seats we usually have guests ask the front desk or the breakfast attendant and she tells them that they can sit in the conference room. We have two breakfast attendants working the breakfast during busy times. You usually only see the one because she tries her hardest to do everything outside by herself while the other one is making the food in the back and keeping up so the cooking part does not fall behind. But if she really needs help she usually asks him to help her. We hope that we will see you again in the near future staying with us. Thanks again for the review and hope you have a great day.

"Just okay ...."

2
User 08/07/2019

We stayed two nights in the Best Western for our weekend in Hersheypark. When we arrived at 2:30 our room was not ready (check in was 3:00). We waited for a phone call to get into our room, but while we waited we went to the pool. When we got to the pool their was a broken table with glass on the floor. We told the two staff members at the front desk immediately and to our shock this was still not taken care of three days later when we left. When we got into our room it was no very clean. There was dirt and hair in the bathrooms, bugs on the window ledge, and the pull out sofa was awful! If you expect to get a good night sleep on the sofa do not! It was a paper thin mattress and the couch was nasty. Two other beds were okay, but very stiff. The breakfast was good, but get there early. It's super crowded and people are nuts over anything free. We ended up going to Dunkin' the second day because we didn't want to wait.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry that we did not exceed your expectation while staying with us. We are sorry that we did not have your room ready at 2:30 but we do have early check ins that took the rooms that were ready before 3pm. But we do get more rooms ready for the 3pm check in time. We are sorry about the pool table being broken and that there was glass on the ground. NO guest told us that they broke a table out there. Our housekeeping staff cleans the pool every day and they did not let us know about the table being broken that day. We will talk to housekeeping about the issues you encountered in the rooms. Front desk is always here to help you with any that occurs during your stay. We would have sent housekeeping to the room to clean these issues you found. Our breakfast is always busy. Everyone loves free breakfast. Thanks again for the review and hope you have a great day.

"Vere unsatisfied"

1
Nancy T, Greenville, South Carolina 02/07/2019

Trash over running, hallways not clean, very slow internet, AC unit controls laying in the floor.....unable to adjust temp. All this after bing switched to a new room because our keys wouldn't open the door to our room . We will NEVER stay at this hotel again!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Nancy, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We will make sure to address the issues you had while staying with us with the housekeeping and maintenance department. We are working hard each and everyday to make sure we fix any issues at hand and make sure that all our guests are getting the best customer service and cleanliest hotel. We will continue to work hard and keep moving forward with making this hotel great. Sorry again for any inconvenience this caused during your stay. Thanks again for the review and hope you have a great day.

"Very Comfortable Overnight Stay"

5
Ruth C, Punta Gorda, Florida 01/07/2019

Met all my expectations with cleanliness, comfortable bed, good wifi and TV quiet and good breakfast included with the price, The location was convenient to shopping and good restsurants. They accept pets for additional cost. No smoking establishment.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ruth, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We are right near shopping and restaurants and also convenient to the interstate getting on and off the ramp. We are no smoking hotel which does make it nice for our guests. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Hot as Hades!"

1
garyrZ5086RA, Liverpool, New York 01/07/2019

I have stayed at many BW across the country, usually with no problem, this one was terrible, I will seriously think twice before I stay at another BW. The hallways have no AC, the gap under the door allows any cool air in the room to escape. Whoever designed the layout of the room was either blind or mentally challenged as the ac is in the far corner of the room and blows into the corner where a kitchenette used to be. The walls are paper thin and the breakfast was a joke. Staff was overwhelmed with the amount of people and couldn't keep it stocked. It was so bad we skipped it the second day, I wish we had skipped the stay there altogether.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Gary, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We are sorry that the air conditioner in the room did not cool your room down because of a gap in the door and having it in a weird location in the room. We are sorry about breakfast as well being very busy and crowded. We do our best to keep up with the breakfast items. We will continue to work on the breakfast to see what we can do to make it better for our guests. Once again sorry for the inconvenience this caused during your stay. Thanks again and hope you have a great day.

"Clean, quiet hotel "

4
PatsMom2011, Middletown, New York 25/06/2019

Stayed here 1 night with my husband and son. This was about 25 minutes away from Hershey. There are tons of restaurants within a couple of minutes of the hotel. The room was ready on time and was clean. The beds were comfortable. We did not eat the hotel breakfast because we had plans to go out but it did look quite busy with no where to sit when we were leaving. I would stay here again.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello PatsMom, Thank you for taking your time to write a review for our hotel. We are not far from Hersey and we are close to many Restaurant options as well. We are glad you liked our beds and they are new and comfortable. Our breakfast is always busy depending on the time you leave and the day. But with it being busy season the breakfast is busy all the time. We are happy to hear that you would stay with us again. We hope to see you staying with us in the near future. Thanks again for the review and hope you have a great day.

"Good Bargain"

3
alisone97, Hillsborough, United States 22/06/2019

This is the spot if you need something off I-81 just for the night. Average accommodations and very dated furniture but the mattress and pillows are comfortable. Clean. Friendly staff. Breakfast worthwhile too. .

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Alison, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We are right off the highway to make it easy for our guests to get off and right back on. We strive to give the best customer service and cleanliest hotel in the area. We will look at our furniture and see what we can do about this because these are pretty new to the hotel. Thanks again for the review and hope you have a great day.

"Just Awful - Do NOt Waste you money here!"

1
ineedtovacation, Pine Bush, New York 17/06/2019

Took my family to Hershey Park for the weekend and decided to use Best Western as we have had good experience in general. We purchase 2 rooms spent over $400 for 1 night. The suite we had was supposed to sleep 6 - it had 2 queen beds and a pull out sofa. The sofa was disgusting, dirty and it was only 1 inch thick. The frame it lay on was broken. When I explained that to the hotel manager, I was told that is what corporate sent and there was nothing he could do about the furniture. How about another room!!

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are sorry we did not exceed your expectations while staying with us. We understand the frustration you would have when you booked a room and the sofa bed is not what you expected. We are looking into this situation and seeing what we can do about the sofa beds mattresses being so thin. As for having another room to move you to is something we did not have since we were sold out so we did not have any other room to move you too. If we had another room to move you too we would have moved you to another room in a heartbeat. We strive here to give the best customer service and cleanliest hotel in the area. We want our guest to enjoy themselves while staying with us. I am the new general manager here and have been making changes to the hotel as i can. Like i said before the sofa bed mattresses are something that when i got here i knew i had to look for a solution. Not making any excuses but these were bought where they thought the mattresses were regular quality but they are not. So we are trying to make changes with them. Once again we are sorry for the inconvenience this caused during your stay and we are working hard to fix these items. Thanks again and hope you have a great day.

"Good property but need to pay more attention to cleanliness and breakfast area detail"

4
352ruthannb, Montclair, New Jersey 17/06/2019

It's a good property. The staff is friendly. But there was some issues with room cleanliness and cleanliness of the breakfast area and the quality of the food. Other than that we were happy - would recommend but with caution

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Ruthann, Thank you for taking your time to write a review for our hotel. We are happy you had a good stay with us. We will make sure we talk to our staff about the issues you encountered and make sure they fix these issues. We want our guests to enjoy themselves and not have to worry about any issues. We hope that we will see you staying with us again in the near future and you will see we are a great hotel to stay at. Thanks again for the review and hope you have a great day.

"Not a bad stay."

4
rm0463, South Bound Brook, New Jersey 16/06/2019

We stayed here while traveling across the state. The hotel is a little tired but still clean and comfortable. Everything seemed fine except the drain in our shower was entirely clogged and the bathtub filled up while showering. Also, housekeeping left us no shampoo but multiple bottles of lotion which was disappointing.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy that you had a good stay with us. We will have our maintenance look into the shower being clogged and make sure we fix this issue. Thank you for letting us know about this. I will also talk to housekeeping about not having shampoo but multiple lotion bottles. With our products looking the same they mixed them up but we will let them know about this. We hope that if you are in the area again you will stop in and stay with us again. Thanks again and hope you have a great day.

"Wish we could stay longer!"

5
Quest42828051633, Hubbardston, Massachusetts 07/06/2019

We had never stayed at a Best Western hotel before, and booked this one on relatively short notice when coming to town to visit family. We were so pleased with the room, the whirlpool tub, the comfortable bed, and substantial breakfast! Will be staying here whenever we visit the area.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are so pleased you had a great stay with us. We strive to give the best customer service and cleanliest hotel in the area. We are working on our breakfast to make it better each day. We want our guests to enjoy the breakfast with having a variety of items. We are happy to hear that if you are in the area you will stay again. We love to see you staying with us again in the near future. Thanks again for the review and hope you have a great day.

"BW Harrisburg North VA."

5
Lletramanod, Mc Adenville, North Carolina 31/05/2019

Very nice hotel, clean, newly renovated, friendly staff. There was a group of parents and kids staying for nearby soccer tournaments, it was incredibly loud at night. But then again there were kids. Staff directed to a great restaurant/pub a block away, that had great food. I would recommend this BW hotel.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello, Thank you for taking your time to write a review for our hotel. We are happy you had a great stay with us. We did have a huge group of soccer kids here last weekend for a tournament. It was loud but we at the hotel did let the kids and the parents of the group know to keep it down at certain time when they got really loud. They were also from Canada which the Toronto Raptors were playing to make it to the NBA finals which made them even louder at times routing on there hometown team. We are glad that we could help you with finding a good place to eat close by. We are always here to help with any needs we can help our guests with. We hope that we will see you staying with us again in the near future. Thanks again and hope you have a wonderful day!

"Convenient & Comfortable"

4
User 27/05/2019

The hotel is clean and comfortable for an evening's stop over - close to the I-81. You will need to drive into the downtown area for dining - which is a 5 - 10 minute drive - depending what you are looking for. During our stay there was also a kid's soccer team booked in and some kiddos ran the halls while we were trying to go to sleep and made a mess in the dining area - spilling the cereal all over the counter. Not the hotel's fault - but a shame the guardians didn't discipline and control those misbehaving. We were disappointed our in-room refrigerator did not have a freezer section - as we were travelling with a cooler and wanted to freeze our freezer packs. Other locations do have this amenity.

best w, General Manager at Best Western Harrisburg North, responded to this review
Hello Linda, Thank you for taking your time to write a review for our hotel. We are happy to hear you had a good stay with us. We are right off the I-81 which makes it easy to get off and right back on. We have a few restaurants close by to the hotel but mostly other restaurants are about 5-10 minutes away. We did have a big soccer group in that did make a mess in the breakfast area and had the cereal all over. We did talk to them and the parents about it but they kept going in to make a mess or to eat it. We now know when we have teams that the cereal will be put away so we don't have the mess we had the last time. We are sorry our hotel does not have the refrigerators with the freezers. True some hotels have them but other hotels do not. Our hotel is not one where we had a need for them. Not many guests have asked for them but if something changes we will look into maybe getting ones with freezers when the ones we have breakdown and we have to order new ones. Thanks again for the review and we hope to see you staying with us again in the near future. Hope you have a great day.

"Great except for watered down juice."

4
Escape19545020183, Buzzards Bay, Massachusetts 16/04/2019

Every juice we tried was watered down. We dont drink coffee or tea so juice was our morning beverage and it was so disappointing to have it taste so watered down. The front desk staff was awesome. The whole place was very clean.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for the heads up on the juice, I will ensure the breakfast staff keeps an eye on refilling the machine when low or out since that is what makes it taste watered down. Next time you stop by please let us know so we can take care of any problems. Hope to see you soon.

"best Western"

5
KayECook, Hudson,Ny 09/04/2019

This hotel is conveniently located off I81. Clean, quiet. Breakfast room was clean and roomy. The food was hot and plentiful. beds were comfy with plenty of pillow choices! Would recommend this to people needing a room in the Harrisburg area !

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thanks for staying with us and providing such nice feedback. I will be sure to let the staff know of your kind words. We hope to see you again.

"nice"

4
Jim M, Buffalo, New York 28/03/2019

stayed over the weekend, fast check in , convenient location to farm show. nice room, clean modern comfortable. Breakfast nothing extravagant , but hit the spot. I will book again next trip to harrisburg

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thanks for your kind words. The staff works very hard to ensure everyone enjoys their stay. I will be sure to pass this along.

"Horse expo"

4
Judy D, Morrisville, Pennsylvania 02/03/2019

Hotel was clean and comfortable. Convenient to Pennsylvania farm complex. Staff was friendly and attentive. Our door lock stopped working and a maintenance man was there in less then 10 minutes. Very reasonably priced

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us. We hope to see you again soon.

"Horrible"

1
randysalyer, Saint Louis, Missouri 18/02/2019

I stayed there for 2 weeks for work. I work mainly at night and sleep during the day. I have stayed there many times. However, now they have a different manager. I hang the DO NOT DISTURB sign on my door because when the maid service comes around, I am asleep. The manager calls the phone in the room, then beats on the door after the 10th day, wakes me up to tell me it is her rule that people are only allowed to go 6 days without having their room cleaned! So I called corporate. They are no help with customer complaints. I had to wake up. Get dressed. And let them come clean the room. Needless to say, I hope the owner is OK going without my guaranteed $1,400 every 3rd week of the month

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
I am truly sorry for the fact that our policy is to have maid service to keep the cleanliness standards of the hotel. Your co workers who work the same hours as you did not seem to have the problem you experienced with having their rooms cleaned. We are sorry to see you go and do hope you will reconsider rather than staying at a property that doesn't want to clean your room. Thank you.

"Wonderful stay"

5
User 05/02/2019

We found the room to be very clean and the staff was super pleasant. I would recommend anyone to stay with Best Western of Harrisburg! I would have liked to use the pool but it was winter. Even though it sets next to the interstate we could not hear it.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us. I will be sure to let housekeeping and the rest of the staff know you thought them "super pleasant!!" Come back and visit in the summer to enjoy the pool.

"Scam at this hotel!!"

1
Pioneer02448947191, Rochester, New York 04/02/2019

This hotel gets overcrowded and when that happens customers park in the lot that is adjoining theirs (No delineation between the two) and are then towed in the middle of the night. Once you go to check out in the morning you car is no longer there. The receptionist is however ready and waiting with a number for the cab and towing company so that you may go get your vehicle with nothing but cash. 3 miles down the road taxi $20 - $272 to get your car out. Entire vacation ruined. Multiple customers towed. Nice profit. We wonder how much of a kickback the owner gets.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
I am very sorry your car was towed. Unfortunately we have tried to work with the owner of the lot next door and have even offered to buy it and he WILL NOT work with us. The best we can do is post the sign at the desk, and the signs at the entrance to the parking lot are rather large warning no one to park there. We do not appreciate you thinking we get some sort of "kickback" when we have tried our best to keep people from parking there by posting it everywhere.

"Home Depot Christmas Party"

5
User 21/01/2019

I want to commend BW on an excellent service. We have had parties there for several years and I really appreciated the level of service we had this past December. The food was excellent, as always, and everyone spoke afterwards of how much they enjoyed the format and quality of food. In addition, James, who I believe was lead server, was extremely attentive, constantly monitoring the flow of service and stopping at tables constantly to check for our needs and satisfaction. Thanks Best Western, and thank you James!

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for the kind words but unfortunately I believe this review is for the Best Western Premier since we do not have banquet facilities.

"Enjoyable night stay"

5
Departure20334107023, Kulpmont, Pennsylvania 20/01/2019

The staff and facilities were great. I had a good night's sleep followed by a pleasant breakfast. I will definitely be staying here again if I am in the area. This hotel is on my "speed-dial". It is close to the highway so it is easy to get too.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us and we look forward to your return. I will be sure to share the kind words with the staff.

"Nice stay"

4
Lisa696, Pittsburgh, PA 13/01/2019

The beds were comfortable. Heating and cooling of the room were great. It was just what we needed for a one night stay. Everything in the room seemed new. There is a refrigerator and microwave in the room for added convenience.

150Nationwide, Manager at Best Western Harrisburg North, responded to this review
Thank you for staying with us, I will be sure to share your kind words with the staff.

"Perfect location Great people"

4
merlinsurrietrekker, Glenshaw, Pennsylvania 10/01/2019

We selected the BW for a 2 night stay while visiting the PA Farm Show. Great location with a quick drive to and from. The staff were all very friendly and helpful. The room comfortable and especially the bed. Only downsize is the traffic noise from the highway which did not hold me back from a good night sleep.

"Nice large room(s)"

4
slalemand, Auburn, Maine 06/01/2019

Stopped here on a return trip to bring the grandkids home after the Holidays. Home is Jacksonville, NC, so this worked out pretty close to half way. The room(s) was a pleasant surprise in that it was 2 rooms. Each had a nice large TV, with one room having 2 kings size beds, tables and full bath, the other room, had furniture, TV and a full bath. The sofa was the only dis-appointing part of the whole rooms, trip. in that it sucked. When you sat on it the cushions went through, and even though it is a sofa / bed, the bed part had a 1" thick, soft foam mattress which was just WAY to thin. You could feel each and every spring and part of the bed, so this didn't work for me. The staff was very pleasant and helpful (I never asked for anything for the sofa bed). Checkin and check out was quick, easy and painless. Breakfast the next day had all the normal fixings and the kids were able to find something to eat and drink. The sofa / bed not withstanding, I would stop again should I fine myself in the area

"Harrisburg marathon"

5
travellero704, Toronto, Canada 11/11/2018

My stay could not have been any better. Reception I met Leo who was efficient and friendly. Explained the area and provided information on breakfast and places to eat. I asked for late checkout so I could shower after the marathon. Always a dicey subject, depending on turnover for my day of check out. Breakfast on the one day I had a chance to eat and was varied and of good quality for this type of buffet. Coffee was greatly appreciated. Room was clean on arrival. Lobby clean well laid out. Overall a great stay.

gregoryu860, Manager at Best Western Harrisburg North, responded to this review
Thank you for the positive feedback. We always welcome our guests feedback and love to share the positive with the staff. Hope to see you again in the near future.

"Exceeded our expectations!"

5
karin391997, Rhinebeck, New York 29/09/2018

I can't imagine what people expect from a budget hotel, but this experience was beyond what we thought we'd get for our money. First off, the staff is friendly, courteous and helpful. The room was incredibly clean and comfortable- our only regret is we didn't have the luxury to spend more time there! The free hot breakfast was plentiful and the surroundings were also clean. What more could you want? There is also a small gym and pool, but unfortunately our time constraints didn't allow us the use of either, although they did look inviting. I highly recommend this hotel if staying in the area. A bargain for the money. Don't forget to ask for the AAA discount, if you're a member.

jonnyrh, Consultant at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay and look forward for your return. Respectfully, Jonathan

"Easy access to I-81 S, Attentive Staff, Needs some updates"

4
Sunnyone945, Mechanicsburg, Ohio 26/09/2018

We arrived at the hotel very very late due to traffic delay experiences and a blown out tire. The person working the night desk was nice and very very helpful. He had to switch our room as the one we were supposed to have already had someone in it. BUT as long as there was a room for us, and it was one the 1st floor we were happy. Positive experiences: Room was cleaned every day. Breakfast was good with some hot items to choose from. Staff was helpful. Not so positive: The couch had a retro look from perhaps the 40's/50's, a gold velour that was sunken in the middle. It was ok to sit on, may not have been good to sleep on. The space between the door and the frame was at least an inch wide. Lots of light flowed in during the night. with 3 locks to hold it shut we felt safe, but it could be improved. Since we were close to the breakfast area and lobby, it was quite noisy in the morning. It was like a wake up call. Being so close to the freeway at times you could really hear the truck traffic, but that's what you get for the convenience of being able to get on the freeway quickly. The carpet looked like it had not been replaced in a long time. There are renovations that could still be done in this hotel. The lobby must have been redone fairly recently as it was very nice.Otherwise the hotel still needs to have some things done. Getting to our room from the back parking lot was like walking through a maze, But we soon mastered doing it. Didn't go the wrong way even once.

jonnyrh, Consultant at Best Western Harrisburg North, responded to this review
Thank you for your feedback. Sorry we failed to meet your expectations but we are glad our staff provided you with good customer service. We hope you come back soon. Thank You Jonathan

"Don't even bother staying here!!!"

1
nmont22, Maspeth, New York 01/09/2018

There are not enough words to explain how terrible this hotel was. By far the worst place me and my family ever stayed at. First when we got to our room, the air conditioner wasn't working. Then in the morning while attempting to take a shower the spout shot off the wall hitting me in the leg. The water shot straight out of the wall. I complained about it. The girl at the desk was very nice. She said they will take care of it. So after a day out I attempted to take a shower again. Then the same thing happened. The spout shot off the wall and landed on my toe and cracked it in half. Again, I complained. I wanted to speak to a manager. I was told that the manager was not there. So basically I was told to call and speak to someone. So, I called to complain and the lady told me that my rate was already low and shouldn't have been that low. I said that doesn't matter that's what I paid. She wanted to give me a few best western points. That's it. I wasn't happy with that. I tried calling again, and nothing. I got an email apologizing. And I wrote back to say well I need to be compensated somehow and no response. So, take my word on this, DON'T stay here!! Take your business elsewhere.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for bringing this to our attention. We completely apologies for what occurred during your stay. We agree what happened and w‭hat took place after the fact is completely unacceptable. This is not the way we treat our guests and we have shared your review with the entire team to help avoid this from happening ever again. Please contact me directly so we can discuss this matter further. Respectfully, Marc ‭(631) 875-7091‬

"Nice staff, hot breakfast, convenient location for travelers"

5
Topaz-VT, Brattleboro, Vermont 30/08/2018

We stayed one night while traveling; easy on/off highway. Staff was very pleasant. Hot breakfast was great! Our room was very clean, good mattress, and quiet. We would definitely chose to stay here again.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you so much for your feedback We are happy you enjoyed your stay. We look forward to seeing you back soon. Respectfully, Jonathan

"Don't waste your money "

2
chieffo, new york 28/08/2018

We had a family suite for 6. It had 2 rooms. A bedroom with 2 full size beds & bathroom. The other room was like a living room with chairs coffee tables & a couch bed. Thank God I brought my air mattress because no one was going to sleep on that couch bed. The couch itself looked like a V. The middle so sunken in you couldn't even sit on it let alone sleep on it. The lighting in the room was very odd. There were plenty of lamps however the room still seemed dark. The showers in both bathrooms were clogged and the water would not go down. Call the front desk to complain and they said they would take care of it but no one ever showed up. The water took forever to go down. The breakfast buffet wasn't anything to write home about. The whole set up of the buffet area was ridiculous. Everybody just seem to be standing around waiting for people to get out of the way. Needs to be re-designed.. The elevator took forever it was very very very very slow. The whole entire hotel needs a total makeover!!

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you very much for your feedback. We apologies for the issues you had with your stay. We are investigating everything you have informed us about. We have shared all your comments with our team. We will continue to work diligently to provide a superior product and quality customer service. I assure you we take this very seriously. I hope you will return to give us another chance. You can contact me directly. Respectfully, Jonathan

"Was fine but not great"

3
User 20/08/2018

Hotel was clean and comfortable. .but TV wasnt working and we had 2 children with us.was fixed but worked temporarily only.Fortunately we didnt spend much time in room.Breakfast was very good with a wide selection.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you very much for your feedback. We are o sorry our repair to the TV in your room did not fix the problem for your entire stay. We are glad you enjoyed our breakfast. We hope to see you back soon. Respectfully, Jonathan

"DON'T GO"

1
Kshuey92766, Lewes, Delaware 20/08/2018

If I could give it less than a 1 I would have. Faucet on whirlpool tub fell off when it was turned on, the when we got another room it was filthy it had not been cleaned. Avoid at all cost the worst hotel experience ever.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We apologize for the experiences you had. There is no excuse for a dirty room. We have shred your comments with our team. We hope you will return so we can show you just how great of a hotel we really are. Respectfully, Jonathan

"I strongly wouldn't recommend this hotel to anybody!"

1
jennifermM9433JJ, Swarthmore, Pennsylvania 13/08/2018

One of the worst hotels I've ever been to. We had a broken shower that my husband had to fix himself, we had light bulbs that went out, and also it smelled like sewage backup in the hallway ... and the staff didn't really seem to care. I think the only two things that were okay were the prices and the breakfast selection. Other than that, it sucked. We'll be sticking strictly to the Hampton/Hilton hotels from here on out.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We apologize for the experiences you had. We have completely deep cleaned and performed preventative maintenance on your room. We have shared your comments with our team. We hope you will return so we can show you just how great of a hotel we really are. Respectfully, Jonathan

"I wish I had read the reviews first..."

2
User 29/07/2018

This hotel needs some repairs. It appears that Best Western has just taken over a Clarion hotel and it was the nastiest Best Western I've ever stayed in before. The rooms were dirty and although they have newer tile in the rooms, the rooms smell, my son sneezed the entire time we were there which was luckily only two nights as we were visiting Hershey Park and Chocolate World. I noticed there was a hole in the ceiling above the shower that was pretty creepy so we changed rooms immediately. The staff an the front desk were very nice and it's not their fault the hotel needs repairs and to be cleaned better. I would not recommend staying in this hotel. I really wish I had read the reviews before booking.

"The BEST Best Western!!!!"

5
User 14/07/2018

My fiance and I thoroughly enjoyed our stay here on the weekend of July 6th. We were going to be visiting Hershey Park and this hotel is only a short drive to the park. We've been to another hotel in the area and was not satisfied. Our guest experience representatives, Leo and Jamila, not only greeted us with great customer service during the duration of our stay here, they continued to make sure that our stay was pleasant. I must say that they seem happy to please the guests and we were always greeted with a smile. Our requests were quickly fulfilled and the room was very clean and comfortable. The bed was one of the most comfortable beds that we've slept in. The complimentary breakfast, which included hot food, was good and the hotel employee made sure that the area was clean and the food items stayed replenished. We are going to be in the area at the end of next month and have already reserved our room here. Thank You, for a making our stay here comfortable, pleasurable, memorable, and happy! ~A Native New Yorker

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad we exceeded your expectations. We will pass your kind words on to the staff. We look forward to seeing you back soon. Respectfully, Jonathan

"Staff worked really hard to make us happy"

3
David R, Saint Louis, Missouri 11/07/2018

We checked it here, and it took 3 tries to find an acceptable room. 1st room was right next to the laundry (131 or something). The chemical odor as we walked down the hallway to the room overwhelmed my wife, and back to the desk we went. My wife went with the front desk clerk to check out the second room and she came back saying it would be "okay", but it had a musty odor. She was mumbling all way down the hallway as I was pushing the cart. The front desk clerk came hurriedly down the hallway telling here that, "She wanted us to be satisfied with our room." That is when they went off to a 3rd room. This room was more than acceptable, clean, comfortable and quiet. Breakfast buffet was acceptable. They never are exceptional in these type of hotels.

jonnyrh, Owner at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad our team went our of there way to make your stay enjoyable. We look forward to seeing you back soon. Respectfully, Jonathan

"Really nice hotel"

5
329john123, Pittsburgh, Pennsylvania 18/06/2018

This is a really nice hotel. We booked through AAA and got an outstanding rate, which included breakfast. The room was very clean and the beds were not too hard (as you get older, this counts a lot!). Staff were very friendly and breakfast was OK too. I've paid an awful lot more for hotels way below the standard of this hotel. We will definitely use this hotel again when passing through Harrisburg.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you so much for your feedback. We look forward to seeing you back soon. Respectfully, Jonathan

"Great value plus newly renovated."

5
Cher1950, Wears Valley, Tennessee 04/06/2018

What a nice surprise. We were on the road and we decided to use booking.com to find a place around Harrisburg. This Best Western popped up for $99 a night. We usually stay at larger change hotels. But for the price we couldn't go wrong. Much to our surprise it was originally a Clarion Hotel that has been totally renovated and now is a Best Western. The place was beautiful. Plus there was a Marconi Grill around the corner for dinner.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are glad you enjoyed your stay. We hope to see yo back soon. Respectfully, Jonathan

"Almost a C+"

3
John L, Johnstown, Pennsylvania 27/05/2018

Stayed here recently for a soccer tournament with my daughter and her team. While my room was fine, two of the families had air conditioning units that did not work. I was surprised at the lack of service.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so sorry for the AC not functioning properly. I hope this was brought to our attention so we could fix the problem. Sometime our energy saving sensors give the impression that the AC is not working but they do. Regardless We are sorry and hope you will return soon. Respectfully, Jonathan

"Ideal budget hotel"

5
smokeybandit, USA 23/04/2018

You know going into a two-star place that it won't have many frills. But all I ask is that it is clean and not falling apart. This hotel was that. Surprisingly clean and in good shape (I have no idea how another reviewer felt it was "run down"). It's for sure an older building, but there are plenty of attempts at modernizing it. The wifi worked perfectly fine. Road noise is what it is, but it wasn't that bad (this coming from someone who is a light sleeper). Breakfast was fine too. I didn't have anything more than basic interaction with the staff, but they were nice. Parking is a bit tight (and the spaces are small) but that's been covered plenty of times. If you're in the market for a budget hotel, this is a good one. Sure I've stayed at nicer places with better amenities. But for this particular stay, I just needed something basic, and this was it.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We are so glad you enjoyed your stay with us. We work very hard to provide our guest with superior customer service. Please know that as of May 3rd 2018 we are now a three star Best Western hotel. We did several upgrades to the hotel including a much better breakfast. We hope to see you back soon. Respectfully, Jonathan

"I would stay here again."

4
Jill H, Allegany, New York 04/03/2018

This place was very clean & easy to get to. My only complaint would be it was a little noisy as it's situated close to the highway. But I've stayed at a lot noisier. Good value. Staff was friendly & place was well maintained.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies that he highway noise disturbed you but we have built the hotel with double pain windows to help eliminate this problem. We hope to see you back real soon. Respectfully, Jonathan

"Rundown"

2
FamilyTraveler500, New Jersey 25/02/2018

Hotel is directly off highway which is convenient for those looking for easy access. You will hear hear highway noise constantly so be aware. However I recommend you skip this hotel and head across the road to the Springhill Suites or Hampton Inn. This is just not nice and the 2 stars is me being generous because I was leaning more toward one star: We were assigned to this hotel as a team in a stay to play tournament otherwise I would've have stayed. There is extremely limited parking, definitely not enough if they are near capacity which because teams were assigned here they were. There are signs on doors telling you not to park in adjacent building's parking lots or you'll be towed but not where to park when no space is left. The front desk staff and we experienced several were not knowledgeable or familiar with local area. Check your rate as they tried to change several of our group's agreed upon rate higher. Our “2 bedroom suite” is actually a 2 bathroom suite with 2 full size beds in one room and a sorry excuse for a sofa bed and 2 chairs in a “living room” type format with 1 bathroom on either side. The sofa bed had a 1/2 inch mattress so under no circumstances should expect to sleep on it. The bathroom shower In room 102 leaks extensively actually floods into the hallway from the wall and I mean floods requiring 3-4 bath towels each time it's used. This water situation explains the mold and mildew I suppose. The Sheetrock is crumbling from the bathroom ceilings. We told the staff about the flooding and housekeeping removed the soaked pile every day but nothing was ever done and it is a major hazard especially the first time it happens and you slide through trying to maintain your footing. The floors and elevators are filthy. The laundry room has possibly never been cleaned I'm pretty sure. The lobby area is tiny. Breakfast is mediocre low quality free hotel food standard, they did accommodate our need for early breakfast. If you must stay bring Clorox wipes and your slippers so your feet don't touch the floor. If the choice is yours however don't choose here.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies for falling short during your stay. We have taken all your comments and reviewed them with our entire team. We also have almost completed a renovations since your last stay and hope you will return to see all the improvements, We hope to see you back real soon. Respectfully, Jonathan

"Nice room, no Wifi"

4
Sheila A, Hatfield, Massachusetts 07/02/2018

Spent the weekend in the Harrisburg, PA area. The hotel was nice, but there were a few issues. 1) There was no wifi in the room (either on the phone or the laptop). 2) No bath mat for the floor was provided for the second night. 3) And I consider this a BIG issue. Our room keys did not work the second night, I returned to the front desk, and she gave me new keys, However, she never asked my name or confirmed my ID. I could have been anyone off the street. I had not seen this person prior. This is a huge security problem at this hotel. Why, when someone checks in, are the keys not valid for the entire stay? This issue drives me crazy!

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. We apologies that we fell short on a few of our services. We have addressed all of your concerns and taken steps to avoid them from happening again.. We hope to see you back real soon so we can show you how we have improved. Respectfully, Jonathan

"Hope the bug bites aren't from bed bugs..."

1
User 12/01/2018

When I first checked in my door wouldn't lock properly. The explanation "it happens when it gets cold out" They had me switch rooms, my new room faces the highway...sounds like the trucks are driving right through your room! The internet / wifi doesn't work. No one is very helpful. Two nights there were loud kids running up and down the halls very late at night. There is mold growing on the show curtain & I woke up with welts on my arms. I am hoping its not bed bugs! The "office center" is a joke as well. Wouldn't be my first choice again for next Farmshow.

jonnyrh, Manager at Best Western Harrisburg North, responded to this review
Thank you for your feedback. We try very hard to exceed our guest expectations each and every day. It is obvious we fell short with your stay. We have shared your comments with the entire team and have taken steps to avoid these problems from reoccurring. We did take your concern about Bed Bugs extremely serious and we have very strict policies in handling these reports, Your room was checked and was cleared by our licensed exterminator. We recently finished a renovation and hope you will return to see that we can get it right. Respectfully, Jonathan

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.