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Codice vantaggio

Destinazione

Buena Park, Etats-Unis

ARRIVO

30/06/2022

PARTENZA

01/07/2022

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Codice vantaggio

SureStay Hotel by Best Western Buena Park Anaheim, Buena Park

7921 Orangethorpe Avenue, 90621-3436, Buena Park, Etats-Unis - Vedi su una mappa
SureStay Hotel by Best Western Buena Park Anaheim - Area esterna Il SureStay Hotel by Best Western Buena Park Anaheim è situato nel centro di Buena Park. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Situato a Buena Park, il SureStay Hotel by Best Western Buena Park Anaheim si trova a meno di un chilometro e mezzo dal Medieval Times®, dal parco acquatico Knott's Soak City® e dal parco divertimenti Knott's Berry Farm®. Disneyland® e l'Angel Stadium di Anaheim si trovano a 14 chilometri circa.Le 50 camere sono tutte dotate di zona pranzo, accesso Wi-Fi a Internet gratuito e televisore a schermo piatto con canali satellitari. Tra gli altri confort sono inclusi macchina per il caffè da una tazza e telefono.Questo hotel dispone di piscina e idromassaggio all'aperto. Sono inoltre inclusi l'accesso Wi-Fi a Internet gratuito nelle aree pubbliche e il parcheggio gratuito senza parcheggiatore presso l'hotel. La reception è aperta 24 ore su 24 e il nostro personale multilingue è pronto a fornirti assistenza per l'organizzazione di escursioni e l'acquisto di biglietti per le attrazioni.

SureStay

Hotel by Best Western Buena Park Anaheim

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Parcheggio gratuito disponibile
    Parcheggio gratuito disponibile
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 392 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
94
Molto buono
81
Nella media
66
Scarso
43
Pessimo
108
CONSULTARE I PARERI SU
Affari Affari
44
Da solo Da solo
21
In coppia In coppia
55
In famiglia In famiglia
169
Viaggio con amici Viaggio con amici
15
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"A work in progress"

3
NATALIER406, Stockton, California, USA 17/06/2022

They are working to get the place updated. You can see the hard work all about. It is Buena Park and so... it is not over the top. We slept well. only stayed one night. Staff was friendly and helpful. I hope that once they finish the rooms they go back and double check what is missing( towel racks and hooks). We worried it may have been a bad choice at the first glance. In the end it worked out just fine. Wish they had had the breakfast as advertised, it was not even modified service as reported on the site.

"Should be called GREAT Stay"

5
User 05/06/2022

Had a great experience and the remodeled rooms were a plus! Staff was very friendly and welcoming and housekeeping provided great hospitality. The pool was relaxing on a hot day. I enjoyed my stay and will be returning back very soon.

"DO NOT STAY"

1
User 23/05/2022

DO NOT STAY HERE! The property is under construction with no mention of it on the website. Lots of noise and a mess everywhere. The 1st room we were given wouldn't unlock. The 2nd room they gave us wouldn't unlock either. Someone had to come open it for us. Room was dusty and very hot. Lots of dust in the AC vents. I got a rash on my face. Their "online mention" of cleanliness is false. Seems they are not ready to be open. I spoke to workers on site to attempt to cancel the stay and receive a refund for so much inconvenience and I was told that was not possible. I left regardless. Figured I would leave reviews to warn others. My stay 5/21/22

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Worst experience ever!"

1
mla44, San Jose, California 19/04/2022

The price of this motel seemed decent. We checked in late at night after a few hours of driving, ready to rest. The front lobby door was locked and inside the lobby was stuffed with old mattresses and old furniture, very messy. The front desk person was wearing a pair of sweatpants and his mask was covering the bottom part of his mouth only. Once we walked in the room, the scent was so strong that I could not breath smoothly. The TV was gone leaving a very dusty table. (I thought they had covid cleaning procedures.) While we were about to change room, we bumped into a homeless person bicycling around the parking lot. At the same time, a guest was yelling loudly at his friend to jump down the staircase for fun. The place did not seem that safe at all. We asked the front desk person about the breakfast hours, and he replied, " We don't have breakfast here," even though its website said they served breakfast. We decided not to stay there.

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Worst hotel ever"

1
User 10/04/2022

There were no amenities available, filthy bathroom., no wifi or Internet working. Slept on top of covers because sheets looked used, no phone. Breakfast, coffee, etc not available, no microwave or fridge.

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"BW let me down"

1
User 23/03/2022

Hotel under construction . Rooms are dusty , strong paint smell, paper thin towels , old nasty A/C. Stained pillowcases , no refrigerator. Didn't inform me that pool closed and no breakfast . Very disappointed that Best Western standards have dropped. Couldn't stay and lost nights stay payment . Best western did nothing to help the situation.

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.

"Do NOT waste your time"

1
Rickylao57, Madera, California 20/03/2022

I would not recommend anyone to stay here. They had “renovated“ the rooms recently so they said. Rooms smelt like paint. Screws left all over rooms. Looks like they never even dusted the room. The air conditioning unit did not work and left us without a unit for about an hour. Dresser were missing the doors to it. No remote for the tv. Be prepared to pay extra to have them deliver a refrigerator or microwave to upper room.

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.

"Never again"

2
j0sie654, Ontario, California 16/03/2022

Very disappointed, facility is under construction, my room was close to dusty area, the office chair in the room was missing the Armrest support, The curtain had a hole, there was writing on the bathroom door, and the shower curtain rod, the tub looks old. The night we got there I asked the gentleman the breakfast hours and he said “we are not serving breakfast“, I asked if they were distributing breakfast to go and he said no. I wanted to use a $20 gift card from Best Western and the gentleman said I would have to make a phone call in order to redeem it that he couldn't do it. The morning after we are checking out, I saw breakfast to go on the counter from outside the window, the lobby is closed, and I asked the lady who was helping with the check out, she said that the breakfast hours were from 7 to 9 and I told her that the guy, the night before, told me that no breakfast was being served. I can tell you this is my first and last time I'm staying there, I went there only because it said best western but they are far From being a nice experience.

Sure Stay, General Manager at SureStay Hotel By Best Western Buena Park Anaheim, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.

"DK"

5
DKhotelreview, Orange County, California 23/02/2022

Excellent front desk staff hospitality and excellent management. Very friendly, courteous and always helpful. This property is very clean, and the rooms/bathrooms are always kept clean and well maintained. The rooms are large, nice furniture, lots of lighting, and the TV/cable has very good reception. Good WiFi connection. The beds are clean and comfortable. No bugs. The front desk ladies and housekeepers are always accommodating with the requests of fresh towels, soap, shampoo, toilet paper, cups, coffee, etc. This is a quiet and safe property. Great for families. The manager and staff are excellent with everyones needs, and concerned with the safety of their guests. Any guests with bad behavior are dealt with and not tolerated. I always feel safe staying here. Quiet and comfortable hotel. Great place for families. Restaurants and stores nearby which is convenient.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for your feedback, we look forward to your business.

"Worst rooms ever"

1
User 22/02/2022

Roaches, dirty, and cigarettes odor. Manager said cause we use the rooms which we wanted to inspect the rooms after seeing roach in the walls and bathtub had dirty stain they still charge us for one night. And we weren't even their for 15 mins. They didn't wanted me to write a review either

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Very cheap, and it shows"

2
johnnyseyssel, Santa Rosa, California 22/02/2022

Very comfotable beds, but that is all I can say positive about this hotel. Everything in poor repair, breakfast is a joke, elevator with broken butten. No towels/etc on check-in, office lobby not open - night window all day only.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disgusting stay"

1
User 19/02/2022

Horrible stay room 201 needs to be gutted and redone. The paint was peeling off the walls. Holes in the shower pan, smelled, the family now has bed bugs for only being there for a night. Terrible hotel.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Unsanitary, Outdated and roach infested"

1
User 07/02/2022

Pool and jacuzzi filled but no access allowed, roach in bathroom, no first aid kit available when I had a Nosebleed at 5am, no ESL attendant available overnight, no plug for bathtub, room is unsanitary, lampshades torn, rug not clean, chair not clean, room outdated, towels hard and only 4 provided, no ice machine, no coffee, water leakage in tub.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Don't stay at this hotel"

1
ojohnhenning, Santa Maria, California 07/02/2022

This hotel looks like they don't want to spend any money on upkeep or amenities. The carpet in our room was soaked with water and the room smelled of mildew. It was very difficult getting them to give us another room. There were many broken items in the room: towel racks, chairs, banged up walls and door, etc. The continental breakfast was pathetic, basically inedible. It puts Best Western to shame and gives them a bad name. We will never stay at another Best Western

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"This place could not be affiliated wit Best western"

2
Room2roomtravel, Rancho Cucamonga, California 16/01/2022

Check in staff was very helpful and answered all my questions. The room was clean but worn down. You could definitely see through the worn out curtains. Housekeeping was very nice. They happen to schedule power washing for the roof on our stay. We were on the top floor and could not get our rest. The young lady at checkout was very rude and seem full of herself.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Call ahead & ask about WORKING amenities!"

2
marishalara, Indio, California 08/01/2022

My family and I stayed here before sometime in July 2021. We enjoyed our stay so we decided to stay again for the refrigerator, microwave and ice machine that was available to us in July. As of January 2022 none in these amenities were available for us including a working ice machine for the building. If you need to chill breastmilk find another place to stay. Our room at a musty odor, there were roaches at night and the room did not have a working phone.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Desperate need of update"

1
graphicgt, Sacramento, California 06/01/2022

Was given key to someone else's room and walked in on them late at night. Was switched to different room that was insanely gross and had several issues: cigarette burns in bedding, empty tequila bottle next to mattress, broken lamps, leak in the ceiling dripping water on the moldy carpet, shower tub floor broken and dirty, stains on walls/ceiling/curtains/mattress, broken windows with no screens, broken security latch on door, and very bad smell. Felt very unsafe and extremely uncomfortable. Complained to staff and they said they couldn't do anything and that they would let their manager handle it.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Room and Service was terrible"

1
chiaweih2022, San Carlos, California 05/01/2022

I usually don't write reviews unless I am COMPELLED to write one. This is one of those situations where the room was so atrocious that I had to warn fellow hotel stayers. Superficially, the hotel looked ok, but the room was terrible. The microwave, hair dryer, and half of the power outlets did not work. Furthermore, the bathtub was damaged with lots of stains in bathroom and towels. Promised breakfast but no breakfast for 2 days. What was also exasperating on the first day was that the shower knob was inverted: You had to tweak it slightly to get hot and a full rotation would be cold - I didn't know so I took a fully COLD shower. The only thing going for it is that the location is convenient.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Good price, convenient stay"

4
ronsU3534CJ, Guadalajara Metropolitan Area, Mexico 02/01/2022

Hotel was very convenient for me and my family for the duration of our stay, hotel staff was very kind and gave us to go breakfast bags. Hotel can do some upgrades and staff did mention of new management.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Location was the only positive thing."

2
User 31/12/2021

Only a mile or so from Knotts in a decent area. Other than that, the rooms were dated and in disrepair. Could only speak to the front desk through the night window even though we arrived during the day.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Disappointed mom"

1
pat2girls, Laredo, Texas 30/12/2021

Dirty bed sheets, no heater, no coffee horrible smell in the room, no help, no breakfast, everything was old and stained. Need major upgraded, for what I paid not worth it, very disappointed and no one helped.

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Don't stay here"

1
hv55atc, University Place, Washington 28/12/2021

This hotel, although looks great on the outside is run down and dirty on the inside. Cleaning service during the day was non-existent. Although the price was cheap, this hotel was so run down it wasn't worth the savings.

"This place is not liveable and should be black listed. The rooms are full of dirt, fungus smell, stains, cigarette burn"

1
qureshaa2021, Detroit, Michigan 26/12/2021

I have filed complaint with Best Wester guest service as they had booked this hotel for family stay. We did not stay after seeing rooms and asked for refund of the amount charged. Best Western visit it

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Nightmare"

1
ernes2132, Vallejo, California 21/12/2021

Rooms were dirty smelled bad the bathrooms were horrible specially the tub and bugs In side the bathroom people arguing out side the room They try to give us a room but the room was worse then the one we got

Sure Stay, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Decent"

4
User 16/12/2021

Read a lot of comments and was scared to stay here but nothing like reviews I read. Great location about 5 mins from Knotts Berry Farm with decent rooms for the price paid would stay here again with my family

"Gross….little cockroaches"

1
User 12/12/2021

Thought I had read reviews before booking this place. Apparently, I didn't. Had I seen the mention of roaches, I would have not booked. Learned the hard way. As we arrived, The rooms are old and BW tried to paint and put semi nice furniture. The top door lock was torn off. We still stayed since it was past midnight and we were too tired to drive home. Only booked one night. Thank goodness because my morning we saw 3 roaches in the room. One on the bed!!! Disgusting. We made sure we shook our bags a lot. Didn't want any roaches coming home. We told front desk and they only thanked us. A “I'm sorry” would have been better. You can also view another website for reviews. It rhymes with help. I regret booking this room and putting my daughters through that…

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"It was a bed to sleep on?"

1
User 11/12/2021

This building was pretty run down. My wife and I went and stayed here for vacation. All I can say is that it was a bed to sleep on as we went and did our activities. They offer no breakfast or coffee. You get what you pay for and this place is nothing to write home about. My wife is 5'9 and the shower head sprays our chests. They rarely made our beds and when we had dirty towels, instead of getting us new ones they picked the dirty ones up off the floor and folded them and gave us to use again. The ice machine was out of order also. Don't expect much if you decide to stay here

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Worst stay in California"

1
User 27/11/2021

Torn up chair, smelled bad, roaches, no wash clothes, rough thin towels, beat up walls, gross bath tub, broken shower bar so curtain didn't stay closed, just old rooms. Will not return. One lady helping with check in was at least nice.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Great Location Don't let the dated motif fool You"

3
LAFFSTOP, Mission Viejo, California 19/11/2021

Great location, at a fair price and conveniently located near attractions, near many food and entertainment venues, the hotel has good lighting in the parking lot and the hotel does have an active clean up crew and helpful housecleaning staff

"Cockroaches"

1
Harold J, Walnut Creek, California 07/11/2021

We stayed 2 nights, first we were given a room that was not cleaned, beds were not made up, towels on the floor in the bathroom, dirty. The office then gave us a room that had been cleaned, but there were cockroaches in the bathroom and we saw a couple on the main room. They advertised bathtub, but no plug, so couldn't take bath, only shower. The Office said they couldn't fix.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Dirty & roaches"

1
User 07/11/2021

Room was destroyed. Paint peeling, walls dirty, stained bedsheets to what looked like blood, restroom is beaten down and disgusting & then worst of all, roaches. Room was invested with roaches. Checked in & literally checked out about 2 hours later. As I was checking out, another family was standing behind me and we got to talking, they're checking out too because of the roach infestation & because they received a completely dirty room. Disgusting. I will never stay here nor recommend.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Disappointed"

2
Hermie V, Pomona, United States 31/10/2021

I understand that the hotel is being renovated, but they should not let people to stay in rooms not renovated yet. The bathroom looks bad. The paint was peeling-off and the tub has corrosion. The room was not even ready when we checked-in. We checked-in after 4 pm. The room did not have hand soap at the sink or bath soap in the bathtub. It did not even have a shower curtain. When the lady came back she put the shower curtain and it looks shabby. The cleaner did not even vacuum the carpet. She just used a broom to seep off the debris. They did not even have supplies like tissue or enough hand towel and face towel. We had to request for some. Their ice machine was not even working. I was very disappointed. We will never book at a Best Western Hotel unless it is a PLUS.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Roach Infested"

1
User 27/10/2021

Our room had a very strong odor and was roach infested. We saw them on the wall, floor and on top of the desk. Very surprised that a Best Western was in this type of condition. Have stayed at other Best Western properties and have been pleased.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"This Hotel is Disgusting"

1
Brandi H, Yonkers, New York 26/10/2021

This hotel should be shut down for health hazards my first room had roaches in the refrigerator which leads me to believe that the hotel rooms are not very clean this place is just gross and disgusting staff is horrible maids really should knock before they enter and they need a can of raid for all bugs as they halve ass clean the rooms. second room had roaches every where the bathroom carpet and draws when I informed management of the roaches I given another room that was worse than the first with no refrigerator that I paid for I wouldn't use it anyway seeing hows there roaches every where the bathroom rooms are disgusting just horrible looks like 1000 construction workers used the tub and never cleaned it the furniture is just horrible the carpet is disgusting. I literally paid $200 for a night of terror from the bugs every time my hair swept across my shoulders I just knew it was a huge roach do NOT I repeat DO NOT WASTE YOUR HARD EARNED MONEY here

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Do NOT stay here unless you have literally zero other options"

1
A P, Chicago, Illinois 14/10/2021

If you value cleanliness and feeling safe do NOT stay here. I'll admit when I first read the reviews I thought maybe people were being too harsh and nitpicky. A cheap hotel in a tourist spot is bound to have it's issues so why freak out about every little thing right? Good lord, do I wish I listened. Within 2 hours of being there we found a cockroach in the bathroom. I was willing to let it go because who knows how many people have passed through here, it happens, no big deal. Then the people staying next to us sounded like they were murdering someone for hours into the night. We wake up in the morning and find another cockroach in the bathroom. Then another near the dresser. Then another. Then another. We shook out our belongings and put them in the car while I went to go talk to the front desk person about getting a refund for the other 2 days we were supposed to be there. The woman at the front desk was the ONLY redeeming factor because she was super nice and understanding and even refunded our early check in fee without me asking. Do yourself a favor, don't stay here. The price isn't worth it.

Jamie Hansen, Owner at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Would not recommend this hotel"

1
User 11/10/2021

I have stayed in BW's many, many times. Everything from Surestay to Premiers. I have to say that this is not only the worst BW I have ever stayed in, but the worst hotel of any brand overall. I'll start with the positives. At least I have a roof over my head so I can't complain about that. Also, the tv and ac works and the shower had good water pressure. The hotel was in a good location right down the street from where I needed to be. Now the negatives...When we walked in the room it smelled strongly of weed. Like, really bad. I couldn't even sleep the first night because of the smell. The mirror on the wall had Jaydee ❤️'s Flaca 2021 carved into the side. Also J + F is carved in the bathtub (He must really like her). There also appeared to be mold or mildew in the caulking on the bathtub and water damage on the wall next to the bathtub. The bed is super hard and creaky and slumped in the middle and the 3 pillows are about 3 inches thick. It was also impossible to not roll to the middle of the bed. There was only one bath towel, one washcloth, and one hand towel. The tv also has a bulge in the bottom where it looks like there are wires exposed. There was no fire alarm, just some wires in the ceiling where the fire alarm should be. Pretty sure that is not legal. And maybe now I'm being nitpicky, but the crooked molding on the wall would drive a more ocd person crazy and the furniture looks like it dates back to at least the early 80's. The arm chair looked worn and the ottoman had stains all over it. The headboard also had some large stains on it. This room should not have been rented to anyone and should have been listed as out of order. Lastly, the outside of the property was average looking for a motel and there was ample parking, but the elevator had a ton of graffiti all over the inside. The hotel should be embarrassed to have rented a room in this condition. Best Western should be embarrassed to have their name attached to a property that rents rooms like this to their customers. I would give this less than a 1 rating if I could. We will never stay at this hotel again and would not recommend it to anyone else.

"Do not stay here"

1
User 04/10/2021

The room stank of mildew, the bathroom actually had mold/mildew in the shower around the tub and in between the tiles. The finish on the tub was scraping off. There was mildew/mold around the bottom of the toilet. The wall shows signs of water leak. We could not tell where the mildew smell was coming from the bathroom or the ac because it just stank. This was the worst room I have ever stayed in!

"Dated property"

1
michaelmccarthy1mm, San Diego, California 12/09/2021

This was the my most dissatisfied Best western to date. The location needs a lot of maintenance and repair inside and out. Would not recommend this hotel. Find any other location or hotel many to choose from within 2 miles

"Stay away !!!!"

1
User 01/09/2021

They will go in your room while your there and not and also will knock on your door hard and loud before 10a even if you have a late check out. The rooms unsafe for families with kids and pets. To much to explain !

"Huge Rooms"

5
marishalara, Indio, California 19/08/2021

The one we stayed in was huge! My partner and I loved the size. The restroom looked kinda dirty but could be that the tub needs some resurfacing but nothing too bad. I would definitely stay here again just for the room size alone… Staff was amazing.

"Don't waste your $$"

1
laura59062021, Freedom, California 31/07/2021

Pool dirty and hot tub dirtier cloudy water not even hot. Bugs no refrigerator no continental breakfast. Beds are squeaky no support. Didn't clean our room even though we did not opt out or even given the option. My son needed towels had to go them himself. The price sounds good but I expected better from a Best western.

"Not safe"

1
krs0007, Fresno, California 30/07/2021

If your a crack/ meth head you will love this place.. if you have children and want to sleep it's not too great. 1st night ppl hung outside my room all night!! Coughing and smoking next night car alarms went off all night! No breakfast though online it says it has breakfast modified ... but they didn't even have that. Staff was good .. but place is just not in good area.

"Mold and mildew smells"

1
copyqueen1964, Ramona, California 13/07/2021

This hotel was way below anyone's standards for cleanliness. The bathroom toilet was leaking, the bathtub had been repaired and seemed very unstable upon entering room 107. There was mold/rust on the handle. Overall a wet mildew smell to the room. Had to ask for towels...had to ask for remote, which did not work anyways. This room was not up to any Best Westerns I had stayed in over the years. This was substandard.

"DO NOT stay at this property!"

1
jenniferaA9785TQ, fairfield, United States 05/07/2021

If you value your safety,relaxation/quiet, clean & working amenities of accommodations,then this is NOT the place to stay!Pay the extra money & stay elsewhere! Tagged elevator, broken door, carved toliet seat, half used bottle of lotion left for our use! List goes on....

"For sure will never stay there again should be the name of this hotel"

1
dennislopezforhire, Ontario, California 28/05/2021

Cockroaches of all sizes crawling out of everywhere as soon as the lights went out couldn't sleep at all once I saw one and they kept coming I noticed after the fact it's all over Yelp people experiencing the same thing

"Best western hotel"

5
Dione B, Buena Park, California 23/05/2021

Nice & quiet very respectful, helpful & courteous staff. Will stay again the double room is the best, the only thing I did not like was not having a hot breakfast in the morning. Its affordable and I enjoyed it.

"COVID has taken its toll"

3
RealArtemisArthur777, Grass Valley, California 09/05/2021

Earned a free night here. Room smelled of cigarettes, so I immediately lit a candle. Room felt very hodgepodge, with random furniture and clear signs of wear on the walls. There was no breakfast, and even though I arrived in the day time, service was only available through the Night Window.

"Decent Place"

3
amgr628, Bellflower, California 30/03/2021

The room looked nice the overall look of the hotel was different from the picture but the staff was very nice and helpful. It was decent enough for the price. I suppose that due to covid they do not serve breakfast anymore.

"Roaches"

1
User 17/03/2021

If you are okay with staying with roaches, then this might be the hotel for you. I am NOT okay with paying to stay with roaches in a hotel motel whatever you want to call it. IT was 5 pm and he decided to just come walk on out to greet me! NO THANK YOU!

Shikash Singh, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Subject: Your stay at SureStay Hotel by Best Western Buena Park Anaheim Dear Jan Thompson, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 7147395885. Sincerely, Arenath and Kasturi gharib CEO SureStay Hotel by Best Western Buena Park Anaheim

"Stay there if you bugs as your roommates"

1
User 15/02/2021

First room had bugs and roaches crawling in the wall and ceiling, plus had several patches where it seemed like someone had punched the walls. Odor was awful. Asked to be moved to another room and it was in worst condition. Smell was overwhelming. Crating scribble on the walls, fridge looked like someone had kicked the heck out of and the scratched the paint off. Curtains were very dusty and stained. Desk chair had white fluid like stains all over it. Bathtub had burn stains from cigarette burns. Upon arrival to the hotel I noticed a couple of homeless people in the parking area one of the I encountered several times on the hall ways smoking cigarettes and not wearing any shoes. Middle of the night we get a couple with a baby next door. Walls are so thin that I can hear the baby cry most of the night. At some point the couple decided that they want to open the door connecting both rooms and slam against in several times trying to open it (luckily I had put lock as soon as I walked in to the room) a few minutes later someone tries to open front door of the room. Once again they are slamming the door and moving the handle back and forth. This happened several times. I thought of calling front desk but of course the phone is missing buttons to call the front desk directly. Worst hotel experience of my life!!! And I have stayed at hotels in the middle of nowhere where usually truck drivers will stop at and they have been in a way, way better condition than this place. Even as I write this I feel like I have bugs crawling all over me from the disgust. I stayed there trusting the Best western brand, but never again. I rather pay twice the amount and I know I will be in a safe and clean place.

"Worst Hotel I Have Ever Stayed At!!"

1
breannalee222, Aliso Viejo, California 13/01/2021

Honestly just believe me when I say you do not want to waste your time, energy or money on this hotel. The place is crawling with all sorts of bugs I have never seen before. I woke up twice to use the bathroom and there was a bug crawling somewhere everytime. So gross!!! I would rather sleep in my car! They were like cockroach type bugs! EW! I would rather have spent my money somewhere else even if the price was $20 more! Not to mention we arrived to check in at 430pm and the check in time was 3pm yet the lady at the desk made me wait for 30 minutes because she claimed the computer wouldnt turn on. Little did she know I could see the computer from the small glass window and it was on and she was using it for Facebook. The lady at the front desk is a Karen. I am diabetic too and she wouldnt let me have a fridge to use in my room even though my reservation clearly stated a room with a microwave and fridge. Also, the deposit is $250. Who wants to pay $250 for a deposit at a terrible hotel? I would rather stay at the Hilton at that point. The Hilton only charges a $100 deposit and the hotel is way nicer!!!! Stay away from this hotel!

"Can I get in? Or out?"

1
Stephen L, Santa Ana, California 12/01/2021

There was no one at the window outside when I arrived. There was a note saying, "Back in Five Minutes". I waited and waited, and finally I knocked, and someone came to attend to me. The same was true when I checked out, except that no one came to the window at 8:00 a.m. The room was OK, except that it has been a long time since I shared a room with a number of cockroaches. They need to call an exterminator. Oh, I never got the "Grab and Go" breakfast that I was promised because there was no one there.

"Horrible hotel"

1
catherineca2020, Shoreline, Washington 31/12/2020

Unclean, undermaintained rooms, missing amenities and other advertised features, accessible rooms NOT accessible at all. Found 1" torn fingernail on torn carpet, breakfast advertised but none provided, toilets sized for toddlers, stained linens and furniture, gaping hole in outer tub shell, mold in bathroom. Had to request a room change, and only marginally improved.

"You get what you pay for"

3
User 20/12/2020

Good shower , Good heater , OK internet and typical decent hotel room. No breakfast due to pandemic. No upgrades or welcome gift as a diamond member . OK for a one night stay and you get what you pay for

"Nothing works in this hotel"

1
gussparis89, Miami, Florida 02/10/2020

The ice and vending machine doesnt work. Rooms smell like smoke beds uncomfortable no tv control the coffee machine doesnt work the ac doesnt work. Staff do not care. Management does not care. No pool service no breakfast.

"March 2020"

5
mchobak, Bolingbrook, Illinois 25/03/2020

This was our second best western-the first wasn't the best location. This location was a little farther but the rooms were perfect. We had the bed space that we needed but we had two separate rooms but yet all together. This suite was just what we needed. Especially the two bathrooms, that was a blessing. The staff was exceptionally helpful especially during this crazy time of the virus. Everyone we encountered was so very helpful and kind. We will definitely stay here again.

"Great customer service"

3
Ria_37, San Diego, California 18/03/2020

The hotel is average however the customer service is amazing. I left my glasses in the room and Mariella quickly retrieved them and reached back out to me. Thank you! The hotel is a very convenient location, walking distance to shops and restaurants and just a mile from Knotts Berry Farm.

"An alright hotel (Be careful of the roaches)"

2
lilkidfbaby20, Long Beach, California 23/02/2020

This is an ok hotel for the price. It's walking distance to The Source and other Shops at Buena Park. Also not to far from Knott's Berry Farm and the Buena Park Mall. The beds seemed a bit saggy and the AC is loud. The major reason I have this only 2 stars is because I found roaches in my room when I came back at night and turned on the lights in the bathroom. I killed it and didn't think much of it, but later that night I was woken up to yet another roach crawling on me. When I got up to turn the lights on I seen other roaches crawling on the walls. So unless they fumigate and tent this hotel, my rating will stay at 2 stars

"Great hotel close to Disney/Knotts/Honda Center and Angel's Stadium"

4
CLMorrison83, Olympia, Washington 18/02/2020

Let's start this off that we paid $54 a night. Your expectations should not be that of a Hilton. My family stayed in 2 rooms for 8 days here. We were on the top floor. Rooms were huge and clean. People who complain about the breakfast- it clearly says on their site not to expect a continental breakfast. Muffins, pastries, juice, coffee, milk, and fruit. Pool was cold and hot tub was hot - kids could care less. No parking or resort fees like other places. If you're on a budget or just don't want to spend $200 a night on a place you'll just be sleeping in, this is the place. We will be back.

"Don't book it"

1
Fellipe R, Manaus, AM 03/02/2020

It was the worst hotel in my life. Everything was dirty and with bad smelling. Rooms haven't noise isolation you feel like you are sleeping on the streets and comparing to the hotel the streets are cleaner. Unless you would like to experience American movies on how to be a drug dealer or a prostitute this is the perfect hotel.

"wonderful"

5
User 29/01/2020

A very good place to stay Great customer service peace and quiet I always enjoy my stay there A great place to get away relax for the weekend And it's also close to some very good restaurants nearby anything park

"I do not recommend this hotel"

1
leo0119, North Las Vegas, Nevada 25/01/2020

I do not recommend this hotel this hotel it's really dirty the bed they took them out the trash and put them in the rooms it's a really nasty hotel this hotel it's good only for one or two hours this hotel it's not for you and your family I travel and I stay over 200 nights and I hotels and this is the where'sHotel that I stay off so I really do not recommend it if you want to use it for one hour or two that's a good hotel over pricing for that same price you can get better five stars hotel

"STAY AWAY Disgusting!!!"

1
r583, Tracy, United States 09/01/2020

This place should not be called a hotel but rather a motel for prostitutes and drug dealers! The room was extremely unhygienic and very dirty. The side table still had stained nail polish, the door frame looked like it had been shot through or broken down. The head boards were stained and very dirty, the bathroom tub was broken, the wall was bulging etc. The website falsely advertising breakfast but that it is under construction. There is no construction going on just the check in room with tables and a few snacks on the tables. STAY AWAY!!!!

"DON'T STAY HERE!!!"

1
81ChrisG2019, Fort Morgan, Colorado 19/12/2019

This hotel is not a good place to stay. Our room keys did not work every night when we came back to the room. Then when we finally did get into the room after going to the front desk 3 times the room had not been serviced. When I tried to call the desk I found out the phone in three room didn't work. The next day again, the keys didn't work. We also found a very scary man doing drugs on the stairs. The last day again the keys didn't work and again no service of the room. Now the manager hasnt returned any of my phone calls.

"You get what you pay for. Dirty room and Roaches"

1
User 11/12/2019

You get what you pay for. When we first arrived I noticed the towels didn't seem clean. The hand town was in a wad on the counter with the toiletries on top. One of the bath towels had a period stain. I could t tell if they were clean or just got refilled from the previous guest. There was a hair left in the tub. We were assigned to room 210. we realized the toilet wouldn't flush my husband cleared the toilet and then noticed the tub wouldn't drain either. He asked for a plunger and they couldn't find one so they moved us to room 211. It was an easy move since it was right next door. This room felt cleaner. The towels in both rooms were thin and small, well used. While we were sleeping my husband sat at the desk having a snack and saw roaches climbing the wall. I will not stay here again.

"Not what was promoted."

2
User 03/12/2019

Room was not equipped with either a microwave or a refrigerator as the amenities list says. The room seemed clean, but there was still trash in the trash cans from the last people who stayed. (Chewed gum & comdom wrappers). The continental breakfast consisted of green bananas, oranges and muffins/donuts prepackaged. Also had some oatmeal for a hot choice. Would not recommend.

"I really wanted to like this hotel.... BUT"

2
Ana C, San Francisco, California 02/12/2019

No working telephone or Tv, they were there for show. One lamp had no electricity to it and just had a severed cable.... poor housekeeping, we didn't have towels for a day and yes there's no fitted sheets in the beds so when you move around the bed comes undone... elevator need huge renovations bc is falling apart and well the rooms are run down. Had to call the police bc of a domestic violence dispute in the room next to us that woke us up in the middle of the night with threads of killing themselves. Parking flooded... I mean I thought the reviews were wrong but staying here as long as we did was a mistake. This is ok if your passing thru and need a place to crash but not for a long vacation.

"Roach hotel"

1
DsGma22, Hesperia, California 26/11/2019

Found roach in the room, broken fingernails on the floor, hair in the bed (not mine), trash under the bed, chewed gum stuck to the air conditioner (again not mine), air conditioner didn't work well, fire/smoke alarm appeared broken and hanging from the ceiling, they ran out of wash clothes so we had one for three people, was told manager would call me but never did, extended stay weirdo next door room smoked cigs outside of our room and smoked something from a tin-can (make your best guess what it was wink wink), overall stay was horrible.

"It was okay."

3
257walterp, Santa Cruz, California 24/11/2019

On the surface, the room looked clean. I had read the reviews about roaches so I looked closely. The room wasn't very clean. The first night I did not see any bugs but saw a roach the second night. The phone did not work. The door on the furniture was broken. The towels were NOT stained like others have mentioned. The breakfast was very limited and grab-n-go. (cereal boxes, danish, muffins, fruit)

"Cackroaches in rooms."

1
User 15/11/2019

No matter how clean can be the bad. Bugs waking me up in 3AM will always make a 1/10 rating and I am sure to never get back to this hotel. The room was changed but next afternoon I saw a new people in our previous room so I think that nobody take care about the roaches. Brrrrr....

Shikash S, General Manager at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again in response to the review you left us on the Best Western website review.-Best Western Hotels & Resorts

"Great Value and Location"

5
trippymommyTX, Houston, Texas 21/10/2019

The location was perfect for the areas we visited around Buena Park. The room was clean and did not have any odd smells. We received a room at the top of the stairs near the front of the hotel and was a great location for waiting on an Uber or being close to the front desk for snacks and water. The in room fridge worked great. The bathroom was clean and the shower worked fine. No cold showers or slow emptying tub or sink. The room was clean and the beds were very comfortable and had nice clean sheets. I would stay here again with out hesitation and would recommend anyone to give them a try. The picture I saw online matched the room. We walked to Denny's down the road for breakfast and even though it was a busy Saturday morning it didn't take long for our party of three to be seated. They also have a mall/cinema in walking distance so plenty to do if you want.

"Best Hotel"

5
thelmac1612019, Los Angeles, California 08/10/2019

Best place to go. Clean the staff is excellent they are very respectful. I recommend them when you visit Buena park. Just so peaceful Have many places to eat. A cross the street from sizzler & fudruker burger. Dennys pizza hut kfc Arbys so many & just five minutes away fron knotts berry farm

"Solid Stay"

4
User 06/10/2019

We stayed here 6 months ago and it was a poor stay. The cheap rate brought is back and the improvement was very noticeable. Congratulations... this stay was much better. The staff were very professional and friendly. We will be back.

"nice stay"

3
Lisa L, El Sobrante, California 04/10/2019

on our way to the hotel my husband and I read the reviews and were worried and almost cancelled our reservation. After we checked in we noticed the reviews were wrong and we had a nice stay. Breakfast however is just grab/go, but otherwise it was okay for what we paid. One of the mattresses was maybe worn out and the towels were a bit small.

"Fabulous stay at Sure Stay Hotel by Best Western Buena Park Anaheim!"

5
User 04/10/2019

When we arrived we were greeted by friendly staff and a beautiful Queen Room with fast Wi-Fi and a central location. The staff were really helpful and highly professional. We are looking forward to our next trip!

"Digusting"

1
User 03/10/2019

Do not stay here unless you want to deal with drug addicts and prostitutes outside your room. Hotel room is clean and everything, the remote is covered in nasty crust only some buttons work. The mattress hurt my back the whole night. If your excite about the Jacuzzi don't be, its freezing cold!

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good but with a price."

3
User 13/09/2019

Good Price Bad Service! The rates are excellent and you defiantly get your value but it comes at the cost of sacrificing customer service. The room was overall good but the fridge didn't work, when reported to the front desk they made a note and never fixed or replaced it. I was drinking warm water for three days :(

"Not the best"

2
User 13/09/2019

The guy at the front desk when we checked in was very nice. I had 4 gift cards that he had to individually input in to the system apparently. He was very patient. When we entered our room, I noticed the door had been kicked in. Definitely showed signs of forced entry. It was horribly repaired and the door closed but did not latch very well. If the door was repaired properly, it would at least give guests a sense of security. That night, we took the kids down to the pool/hot tub. The pool area was clean. The hot tub water was cold. There were other guests in the hot tub as well. One of those guests asked the front desk if they could make the “hot tub” hot. The response was “I don't know how to do that.”

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Do Not Stay Here-Cockroaches!!!!!"

1
User 10/09/2019

I will spare you all the details bottom line they have a major issue with cockroaches and they won't even refund my money-we left soon as we opened door, in all my years of travel Never Ever have I ever experienced such deceit,lies and total disregard for a customer. I now see other reviews in August that discovered cockroaches they obviously know they have a problem so beware they are everywhere!

"Centrally Locate Hotel in Buena Park"

4
Edwin R, Miami, Florida 02/09/2019

Hotel is centrally located in the city of Buena Park in Anaheim. Close to highways and about one hour away from the Los Angeles Airport. There is a microwave a refrigerator and a coffee maker in the room. Air conditioner works well and the bed is very comfortable. Fee parking on the property. Close to several restaurants within walking distance. Rooms are very clean.

"Missed the Mark"

1
User 29/08/2019

My wife and I had our house tented and treated for termites. I still had the unused two free stays at a Best Western Hotel that I attempted to use in Abilene and decided to use them at the Best Western Sure Stay in Buena Park, which is about seven miles from our home, and we spent Monday night and last night there. We made our reservations through the Best Western Rewards program, just like we did for our stay in Abeline. However, Saturday, I decided to call the hotel just to be sure that my request for both my service dog and my wife's would be honored. I spoke to the hotel manager, whose name is Cash. He told me that service dogs are welcome and all that would be required is for us to bring written documentation that our dogs are certified as service dogs. I explained to him that we would gladly show him our documentation but that his policy was inappropriate and that he could only ask us the two legal ADA questions concerning them. I explained that Montera, my service dog, alerted me to sounds that I could not hear and that my wife's dog, Daisy, alerted her to the outset of migraine headaches. He thanked me for the information and told me that he would look forward to seeing us on Monday. Monday, August 26, we checked in at approximately 2:15 PM. We drove in separate vehicles because we were going to store dry goods in my van and refrigerated goods in an ice chest in the room. Jeannie arrived first and was told that our reservations had been canceled on August 8th. By the time I got there, Jeannie wasn't sure what was going on, and the desk clerk, Mariella, out of what I think was mostly confusion about the situation, was not going to check her in. When I finally got to the hotel and found out from Jeannie what was going on, I asked Mariella to let me talk to her manager, who was not present but was talking with her on the phone. He then accused me of harassing his employee. I tried to explain that all we wanted to do is to have our reservations honored so that we could check-in. I explained to him that we had made earlier reservations through the Best Western Rewards program but had called the hotel on August 8 to cancel those reservations and reschedule our stay for the 26th. Our re-booking, then, was again through the Best Western Rewards program, and I showed Mariella the message. Cash said that he could do nothing and that I would have to contact Best Western Reward Reservations on my own, which I did to enable check in.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Avoid"

1
tobiasevaneosusa, Cypress, Texas 21/08/2019

I do not recommend staying here. Booked clients there and the stay was horrible, they checked out earlier. Rooms not clean, breakfast is a joke. Unfriendly staff and you can't get hold of a manager... There's way better alternatives in Buena Park

"Cockroaches"

1
User 13/08/2019

Our room had cockroaches in the bathroom (seen after spending the night),a musty odor, a dirty door (inside and out) with chipped paint, used soap in the shower, damaged furniture, an old hair dryer (which only worked when you held down the button), no cover on the ironing board and no place to set luggage. You are completely charged at check in. The only consolation was a refund at checkout.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Overall hotel"

1
User 04/08/2019

Would not recommend this hotel at all. Got charged for already stained towels (never used) we had our own, odor in room, incompetent housekeepers, front desk even to their FRONT OFFICE WORKERS & MANAGERS. Item missing in room, when told you'll get a discount to your room due to the issues you had, don't hold your breath, when told you'll get that adjustment that they charged you due to their ALREADY stained towels that they give their guests, don't hold your breath. Pay the extra money to stay at a Best Western but NOT a chain like SURE STAY!! I am an EMPLOYEE of BW but would never again stay at a SURE STAY. Sad but truth

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"L.A. Vacation"

5
User 17/07/2019

My stay was great, the staff was friendly and attentive.The price was EXCELLENT, also the hotel was clean. There were many restaurants and places to shop, very close to Disney and Knott's Farm. The commute to L.A. was 25 -30 minutes.

"Motel not Hotel-awful front desk service"

1
User 10/07/2019

Keycards kept deactivating, so return trips to the front desk to get in. No parking. People working on their cars the whole time. Loud parties in shared space (pool). AC and toilets questionable on if they actually work or not. RAILING IS TOO WIDE. AFRAID FOR MY KIDS TO FALL THROUGH FROM 3RD FLOOR.

"Average Not Great"

3
User 01/06/2019

Room wasn't as I expected and breakfast bar was not offered disappointed. Parking was ok and location was good but there was major road construction in front of hotel and made it impossible to access. My AC and TV wasn't working. I found roaches in room

"Poor location"

1
Jennifer C, Mesa, United States 28/05/2019

We will never stay here with our family again. We did not feel safe with the homeless on site wandering and breakfast was a joke. Capri sun and crackers. Hairdryer and remote were broken. Only 1 towel in the room. No rags. Came back at 5pm the next day and our room had not been touched but someones groceries were piled in front of our room.

"Not worth it"

1
User 29/04/2019

Room was not clean, some features were broken/malfunctioning (fridge, shower, clock), furniture/sheets stained, bugs in room. Booked this hotel on the tail end of a work trip to have some fun in California. I'm a Best Western rewards member, and figured this would be fine to just have a place to sleep, and it was close to the places I planned to visit. Never again.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great Place Great Rates Close to Knotts"

5
VIVIANsfamily, Wittmann, Arizona 17/04/2019

Great Friendly Staff Thank you Maria and Cash. Close to Knott's. Room 207 was very clean. Nicely decorated . Beds very comfortable. Felt very welcoming. Close to restaurants and stores. Housekeeping lady went out of her way to make sure we had everything we needed. Really enjoyed this stay.

"Avoid this one"

1
Nomad00364660514, Yucca Valley, California 04/04/2019

So many problems. Room was not clean. Shower control was broken. Toilet did not flush properly. Bed was not properly made. Had to ask for box of tissue. "Breakfast" consisted of some granola bars and cracker packets. Powered creamer for coffee--not even creamer cups. Young woman at front desk was very helpful, but not sure how much she could do to remedy problems. Oh, and insulation between rooms is terrible. Inconsiderate neighbors kept us up until wee hours of morning.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Cheap and Close"

2
Nikaela B, Las Vegas, Nevada 01/04/2019

The remote did not work, and had no back - only a piece of tape. There was a random pill found behind the nightstand. All of the outlet plugs were very loose and struggled to hold in the cords. Several lights would not turn on. Check out took forever, and the person had no idea how to use my gift cards. We not checked out over a week ago, and I had to call twice about the gift cards, and my charge has still not been released back to my credit card. It was 15 min driving distance from Disneyland, but very close to Knott's. Small lot to park free. No shuttle. No variety of breakfast; fruit and prepackaged donuts/danish.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Will not stay again"

3
User 01/04/2019

Friendly staff horrible room. My room was very dirty and smelled funny. The sheets looked dirty, the pillow case had lip stick stains. The hair dryer did not work. Someone before me stole the TV power cord so my TV didn't work. The staff did fix the TV issue quickly but everything else was below my expectations. I wish I would have read reviews before I stayed here

"Pretty awful"

1
User 31/03/2019

Of never call this a "best" western, more like a "worst" western. Room was not clean.need was not made properly, shower control was broken, no tissues in room, "breakfast" was a couple of granola bars and coffee with powdered creamer, and more. Desk clerk was apologetic, but I can bet nothing will change.

"Beautiful remodeled rooms with comfy beds"

4
931inesa, San Diego, California 29/03/2019

Close and convenient to everything including Knottsberry farm and only 30 more minutes to Universal Studios Hollywood Friendly staff always at your service quiet location and close to many restaurants and freeways for easy access

"So! So! Motel in Buena Park"

2
DuaneD75, Box Elder, South Dakota 27/03/2019

Black mold on the ceiling, dirty furniture, mold in the bathtub, no place to hang towels or bathrobe, miniature soaps, unidentifiable shampoo/conditioner. Bed is comfortable, room was clean. Not really impressed for $60 night. Definitely NOT up to Home Away/VRBO/Best Western standards. Since this is a place to "sleep only" it will do, but won't return.

"Awful"

1
Odyssey14894964570, Fresno, California 25/03/2019

The room was left dirty. Food in and under the microwave. Spilled food in the refrigerator. Pubic hair on the toleit and under the seat. Hair obviously left in shower. Cabinets were not even wiped down.

"Excellent"

5
elyear, St. Louis, United States 23/03/2019

The staff was great. They were very attentive to my needs and expedited service quickly regardless of what I asked. LOVED IT! I recommend it. I can't say enough good things about my stay. I will be returning.

"Short Stay"

1
851georgef, Kamloops, Canada 21/03/2019

No go for sure .this property has excellent staff but unfortunately the service does not make up for the age and she me of the issues the rooms have . They smell like a toilet . The plumbing has numerous problems just to list a few . I would not recommend this property.

"Great discovery !"

5
Aidasas, Vilnius, Lithuania 16/03/2019

Upon reading the reviews, we were a bit hesitant to book this property, but we did not regret it. I suppose most of the reviews are related to the previous operator Ramada. The hotel is super well located, parking is great, rooms are clean and big. Breakfast was limited but contributed to a great start of the day. We would stay here again ! Thank you ! P.s. Extra kudos go to a receptionist who helped us check in at 9 PM on March 5th. We have arrived after a long ~20 hours trip from Europe, and the guy at the reception took a great care of us. Thank you !

"Clean Rooms"

4
bevb316, Temecula, California 11/03/2019

I'm a Flight Attendant who has stayed @ Four Star Hotels around the world.... but this SureStay Hotel is clean for this type of property. The Check-In Attendant was SO nice!! That started things off right!! Complementary Breakfast 7:00-9:00 am.

"Surestay is a great place"

5
User 06/03/2019

My name is Alfredo . I recommend Surestay Hotel to anyone. The service i was giving in that Hotel is like 100 % satisfaction and if you ask if i am planning to go back you best believe pretty soon Thank you Hotel Surestay

"Best service in town!!!"

5
User 06/03/2019

Buena park is one of my favorite places to visit. In February 2019 we stayed here for about 3 nights, and let me say I AM DEFINITELY COMMING BACK! The Young women in the front desk was very polite,and welcoming, she took my reservation number asked for my Id, and about min later handed my keys. Very good staff, rooms are great! Very clean, and warm, for a family of 5, the size of room was just right! A little bigger than most in the area and prices better too! Eventhough they are renovating there breakfast in the morning was light and healthy just perfect. They had Coffee,oatmeal, and fresh fruit! Nearby shops and restaurants closeby like knotts, medieval times and the mall... it was just great!I would recommend Sure Stay Hotel to all my friends and family. Quick and easy check in, the friendly service and welcoming staff, and overall customer experience was best in this area, and I've stayed a lot of different places over the years! Thank you very much for everything guys.

"Uncomfortable"

1
User 27/02/2019

Opening the door of our room we immediately were hit with an awful musty old smell. We got there late at night and continued to unpack our things, and then I sat on the bed and realized it was extremely warn in. Then there was an annoying ticking noise that came from the fridge area. There was a bug in our bathroom and I flushed the toilet and it did not work. Then I go to get in the bed and there was no fitted sheet and I could hear neighbors in the other room. I was completely disappointed and left within an hour of checking in. I'm still waiting to see if they will actually issue me a refund like they said.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice room, terrible coffee"

3
Journey37895985349, San Mateo, California 24/01/2019

The room was nice, bed was comfortable. The in room coffee was terrible. I tried a couple of times, thinking I might have gotten a bad batch the first time. There was never enough sugar to fix the taste where it was drinkable.

"Maids disrespectful"

2
Companion52110247885, Buena Park, California 20/01/2019

The maids ruined my father n laws military backpack and threw dirty and wet towels on our personal items and all we got from the office was sorry. Unbeliveable how disrespectful some people can be. The night shift guys are really helpful and professional.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Disgusting"

1
User 04/01/2019

We checked in at night and looked creepy as soon as I got to the location. It didnt even look like they were in business. No lights on the exterior. The reason why I booked this place is because last minute decided to go to Disneyland. Our original plan was just to go to Great Wolf Lodge and since we were going to spend thousands at that resort, we settled for a cheap hotel for 2 nights near Disney. First night from a 8 hour drive, we didnt get any sleep. We heard noises coming from inside the walls, between our door cracks we can still see the outside-felt like our door wasnt closing all the way, dead flys in the bathroom and noticed one of our bed sheets had a period stain on it. Didnt even bother to tell the front desk as we just wanted to go to sleep. Next morning, coming out the shower and grabbing a towel and noticed there were yellow stains on the towels. DISGUSTING!!! Couldnt do anything about it since I was already dripping wet. I had to lightly pat myself with it. Spent the whole day at Disneyland and came back to another night of noises in the walls. It was just HORRIBLE!!!!! Couldnt wait to get out of there and go to Great Wolf Lodge the next morning. Not to mention the wifi kept going in and out-so much for free wifi!!!!

BestWesternHotels, Corporate at SureStay Hotel by Best Western Buena Park Anaheim, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Sold room and left us stranded!"

1
User 17/07/2018

We arrived after a 12 hour drive to be told that we had no reservation, even though I had my confirmation letter. The clerk didn't even seem to care. We arrived 1 hour after check in, so it's not like we were a no show, they were just heartless. They caused a lot of stress to our family vacation. Be careful what companies you trust, or you could end up sleeping in your car.

"Booked through expedia but couldn't figure out how to write a review so I'm doing it here..."

3
User 11/07/2018

First off let me say that if this review was based solely on customer service I would be giving the hotel a 5/5. Frank and Cash were extremely helpful and friendly. Frank made checking in a breeze. Cash gave me a few near by recommendations on places to eat dinner. The room was exactly as pictured in all the pics I saw online except I was missing a few things. I did not have a fridge or microwave (few of the reasons I chose this place). When I realized I didn't have any towels I went to call the front desk but I didn't have a phone to do so. Cash was very nice in gaving me a couple bath towels and he even mentioned he was in the process of getting a phone in my room. The thing that annoyed me the most was my room's placement right in front of the elevator. Some lady and her two kids were up all night going from floor to floor, talking loud as if it wasn't 3 in the morning! With a few changes this place could be a great hotel with an amazing staff!

"Dangerous & Drugs In Parking Lot"

1
OldHoster, Las Vegas, Nevada 19/05/2018

I booked this through Hotels.com and this was a horrid experience! There was no outlets that would work to charge my laptop or phone. One outlet didn't have a safety cover on it so I couldn't have had my son in there. They decided the solution for the smoke detectors was just to remove them, they were not inner-connected and the shower would set them off. There was mould or something growing on the walls in the bathroom. The room was dirty. The only way to stay cool was open the window for the night leaving it dangerous. There were drug deals happening in the parking lot. Both times that I came in at night I was offered drugs. The night attendant left me outside for 30 minutes while he was smoking pot. I couldn't believe how bad this place was! I can't believe that they have 3.5 stars.

"Absolutely PATHETIC"

1
User 04/01/2018

Our biggest mistake was not reading reviews. Room is Old and dirty, and musty. Be careful in sitting on the chairs, legs are woobly!!! Bed Sheets were filthy even with foot prints when we arrived. No room service even after prior request. Then finally came to make the bed. No fresh towels. When finally a few towels added, only one size. Towels were thread bear. Free Breakfast? What a JOKE! Juice machine permenantly broken, package instant oat. Even cheap tea bags were no where to be found last few days. Office clerk indicated there is not management on service, clerk job is simply to greet customers. Room keys got broken twice during stay. All we can say is NEVER AGAIN If I have a choice, I won't even give one circle

"yuman"

1
lkking, Yuma, Arizona 03/01/2018

Roach motel. homeless people sleeping on mattress in parking lot. furniture broken in room. toilet had no water in it. no access key due to broken locks. beds had dirty sheets. Holes cut out in carpet like someone had been killed there. Refused to stay and moved to another hotel. Manager nor priceline will refund me. Have disputed charge with credit card company. never stay here or book through Priceline.

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