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Codice vantaggio

Best Western Plus Hotel Country Meadows Inn, Aldergrove

4.0/5  - basé sur 319 notations.
3070 - 264th Street, V4W 3E1, Aldergrove, Canada - visualizzare mappa

Questo hotel di Aldergrove ha vinto il premio Chairman's Award per la qualità perfetta del servizio e offre camere impeccabili, tariffe competitive e una posizione perfetta. C'è molto da fare e da vedere appena fuori dal Best Western Plus® Country Meadows Inn: l'hotel si trova vicino all'aeroporto di Abbotsford, allo zoo di Vancouver, conosciuto in tutto il mondo, e al centro città di Langley. Potrai andare alla scoperta dei fantastici negozi, ristoranti e divertimenti della zona, tutti situati a breve distanza dall'hotel, o concederti un pasto nel ristorante interno all'hotel, il White Spot, che serve un'ampia scelta di piatti a colazione, pranzo e cena. Potrai approfittare della sala dell'hotel per riposarti, rilassarti o sorseggiare un drink oppure guardare un evento sportivo in TV. Anche il lago di Aldergrove, lo storico Fort Langley, il parco avventura Thunderbird Park, il parco divertimenti Wonderland e la spiaggia di White Rock si trovano vicino all'hotel. Gli ospiti del Best Western Plus Country Meadows Inn, hotel interamente non fumatori, adoreranno le camere interamente rinnovate, ristrutturate di recente e in stile contemporaneo dell'hotel, tutte dotate di materassi con imbottitura a cuscino, arredi di lusso, microonde e frigorifero. Gli altri servizi di questo hotel di Aldergrove includono un'abbondante colazione continentale deluxe a buffet con piatti caldi, tra cui piatti tradizionali da colazione e antipasti salutari. Avrai anche a disposizione una scintillante piscina al coperto con vasca idromassaggio e l'accesso wireless a Internet gratuito in tutto l'hotel. Su richiesta sono anche disponibili suite con vasca idromassaggio Jacuzzi® e servizi aggiuntivi. Sei in viaggio per affari? Questo hotel di Aldergrove, British Columbia, si trova in una posizione perfetta, vicino a molte delle aziende e delle strutture per congressi della zona, come la GM, la città di Abbotsford, il centro convegni Tradex e non solo. Prenota subito una camera al Best Western Plus Country Meadows Inn, per approfittare di un servizio clienti cordiale e impareggiabile, di confort eccezionali, di sistemazioni pulite in modo impeccabile e di un imbattibile rapporto qualità/prezzo. Prenota online oggi stesso e risparmia! Non vediamo l'ora di darti il benvenuto.

Best Western Plus

Hotel Country Meadows Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina riscaldata
    Piscina riscaldata
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 319 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
162
Molto buono
104
Nella media
28
Scarso
11
Pessimo
14
CONSULTARE I PARERI SU
Affari Affari
57
Business Business
44
Da solo Da solo
21
Di coppia Di coppia
31
In coppia In coppia
63
In famiglia In famiglia
134
Viaggio con amici Viaggio con amici
27
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"soccerplus"

5
04/06/2018

we visited for 2 nights along with about 25 young soccer players and attendant adults,check in was efficient and our room was spacious and clean and comfortable good tv and ample supplies,although being british we ran out of tea bags,but were able to replenish,the pool although not huge was in a very clean condition and a huge success,Breakfast was ample and plenty of choice,but with so many hungry youngsters refilling supplies was a little slow ,but not enough to complain about,all in all a pleasant visit for us

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Handy Location/Quiet & Clean"

4
29/05/2018

Only stayed one night, and it did not disappoint. The staff were super efficient when I made the reservation, upon check-in/out. Room was very clean, quiet, and it had comfy beds. We didn't use any of the amenities, as we were simply needing a place to sleep. I may have rated the 'Value' higher had we had the opportunity to use some of the facilities.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"The good, bad and ugly . . ."

1
27/05/2018

First I want to say my usual reviews do not pick apart the facilities unless they are super bad (only one place have I given that “honor”which happened to also be a Best Western), nor do I dig down to say anything about every dirty crack. Every place I review I try and make a fair judgement. What follows is what I experienced and because of interactions with one certain manager, I'm probably not unbiased. I didn't give this place a "terrible" rating because it is not the facilities that is terrible here but the management, how they handle disgruntled customers and/or owners for lack of maintenance. The Good: The location is near a US border crossing. Many restaurants and fast food within walking distance. Parking is easy and available. It was an easy and friendly check-in with most of the front desk clerks trying to help us during our 3 day stay. They have a very nice complementary breakfast. Rooms are clean. Beds are good. I saw nothing to give this place a "Plus" rating. I've stayed in other BW that were better by far with no "plus" rating. The Bad: Upon entering our room, it was hot and stuffy. My first thought is that the air conditioner was not working. There was one of the 2 chairs directly in front of the unit, the back of which was cool, so I moved it thinking it was blocking all the air flow. Upon review of the controls, I determined all functions were turned on. The thermostat was set to 60, it's lowest setting. I tried turning the fan from “Auto” to the high setting. No change. At this point we had not yet unpacked so I went to the front desk to see if I could change rooms. Front Desk Manager said there was not maintenance person. He could not give us another room because they were booked for the next 2 days. He would place a fan in the room. Ok, but what about our 3rd night? They can change your room that day. Ok, if that is the best you can do. We had no choice, so we moved in and thought if we leave it after changing some more settings, might cool things off and went to dinner. Room never cooled down until it got down to 47 degrees F outside in the morning. I couldn't leave the window open at night due to parking lot and road noise. We also were on the ground floor and it wouldn't be safe. Not much sleep until 1:00 am when the room temp finally started to go down. The second night, when we got back it was worse than ever, even though it was a much cooler day, only getting to a high of 67 degrees F outside. We needed to sleep, so we propped open the window, had 3 fans running and it did cool down about 11 pm. The Ugly: Went to the Front Desk Manager again to confirm that we could get another room with a working air conditioner. He wanted us to pack up all our stuff when we went sightseeing in the morning, then they would give us a new room when we got back in the afternoon. My husband and I didn't want to pack everything back into the car, that was why we were staying a third night. The manager then told us that the maids could move our stuff, if it was packed. What? I do not want strangers moving my things when we are gone! At this point, he tried telling us he thought the room was cool when he delivered the fans yesterday. What? You think 75+ degrees F is cool. What about the air conditioner that is set to 60 degree, I lost my cool alright. This wasn't our fault. It is your faulty equipment. My husband talked him into coming into the room and he had the Gaul to say it was cool. We had the window open! He then admitted he couldn't really feel temperature changes. Finally he conceded to let us leave our stuff in the room until we returned to transfer to a new room. Mind you, we never asked for a refund or cancelled our 3 rd night. In retrospect, we should have just left.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for taking the time to review our hotel during your recent stay. We were disappointed that we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service which need improvement. We appreciate your kind comments about our service and staff and will be sure share them with our team. We appreciate your patronage and hope you will give us another opportunity to accommodate you at our hotel. I can assure you, that we will do everything to make your stay a comfortable and happy one. Sincerely,

"Mayhem"

2
22/05/2018

Why would anyone set a room temperature to 60 degrees F? It took almost an hour to get it back to room temperature. Also, there was a soccer team booked in the hotel at the same time. The children were running and yelling through the halls throughout the stay. Parents and hotel management did nothing to control the situation. Parents were busy drinking and making noise in individual suites. the kids (I assume) were making prank calls on the hotel phones. After reporting to the desk manager, I was informed that there was little that he could do and that the noise should be better during 'quiet' time, whenever the hell that was. I stay at the BW often when travelling and rarely have a poor experience. This hotel was the exception. New management is needed.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great"

5
18/05/2018

Very nice from the time I sped in the door to the hotel, the room clean and tidy, the bathroom sink had a small problem I told the front desk and before I knew it it was fixed and working well. The hotel in Aldergrove is not far from the American border ,so it's great for people traveling into the lower mainland

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Best Western"

5
01/04/2018

Amazing experience from the moment we arrived this place is a gem excellent cleanliness breakfast and customer service Front desk staff are amazing could not be more helpful hotel cleanliness is first class excellent breakfast and excellent value for money

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! We can't wait to see you next time! We hope you will come back and see us again soon.

"Good value and good location"

5
30/03/2018

This Best Western is good value and a good location. As with all Best Westerns, there is a continental breakfast included. There is a White Spot next door and a shopping mall across the street. You can walk to the grocery store in the mall.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Good hotel"

4
19/03/2018

The hotel is up to the Best Western standard one comes to expect. The hotel's breakfast room is on the 2nd floor and was very close to our room. This was a problem as it was very noisy in the hall from about 7am on - so no sleeping late here.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Repeat Stay"

4
18/02/2018

Have stayed at this property many times. Can't say I felt most welcomed when checking in. The room I was assigned had been updated since I last stayed here. My room did face the parking lot and I did find it noisy. In the future I will request a room away from the parking lot. I thought the room was fairly clean until I found a volleyball knee pad on the floor under the bed skirt. I also felt that the toiletries provided were very low quality so bring your own. The breakfast was plenty with lots of variety and seating.

"Christmas Time"

5
04/02/2018

We decided to stay there cause the price was awesome and the rating was good. The inside was super clean and all new items. Even the paint and the carpet were different from the different wing. We had some car problems in the morning and the manager of the hotel helped us huge.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Escape from the ice storm"

4
19/01/2018

I specifically asked for and was given a standard room on the ground floor facing west. I expected to find patio door access but there was not so a traipse through the lobby was always necessary The place is truly a PLUS with a great hot and cold breakfast, renovated rooms, pool and hot tub/whirlpool. Counter staff were new but efficient and friendly Even the reno folks were helpful in showing the way to the ice machine and breakfast room A good quiet sleep in comfortable bed. Close to fast food and shopping as well as a restaurant attached

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western Plus Country Meadows Inn"

4
18/01/2018

Check-in was easy, room was clean and met expectations. Noisy fridge and noisy air con in room though. Kudos to the breakfast attendant who took the time to show my young daughter all the food choices that were available to her. She even offered to pack up some muffins "to go" on our way out! Such exemplary thoughtfulness. The hotel is ideally located with enough parking and close proximity to the grocery store, gas station, Tim Hortons, and a Vietnamese restaurant (as well as attached White Spot next door). The only issue was that loud young people chose the back parking lot as a meeting place at 11pm and played music from their cars. Not the hotel's fault. We stayed for one night during the summer holidays.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good accommodations"

5
09/01/2018

Although the hotel was under renovations you would not know it. It is close to many places to eat and there is a small shopping center across the street. The included breakfast has a good selection of hot and cold selections.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Lower Mainland"

4
04/01/2018

Nice place to stay. Amenities close by to the hotel. It had a decent hotel breakfast. Rooms were clean. The customer service was very good. I would definitely stay here the next time I am in the Fraser valley.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Thank you for telling us what you enjoyed about your stay and what you didn't. Your feedback helps us provide a superior experience to our guests. We hope you will come back and see us again soon.

"Above average under difficult circumstances"

4
02/01/2018

Due to the ice storms in the Fraser Valley dozens of families were without power. They found shelter at B.W.. Meadow Gardens. Even their power was on/off/on trying to operate from their bank of generators. During these difficult conditions they were cheerful, helpful, as efficient as was possible and provided a safe, warm, haven.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Thank you for telling us what you enjoyed about your stay and what you didn't. Your feedback helps us provide a superior experience to our guests. We hope you will come back and see us again soon.

"Brighten your day"

5
22/12/2017

Well it brighten our day once we stepped in the lobby and was greeted by such a warm welcome. The hotel is being redone all new and they are doing an incredible job. I have stayed many times. Large, quiet rooms with nice decor. Very clean hotel and the staff go over and above to ensure you have a pleasant stay. The food at the breakfast bar is very good. Always fresh and quality food. Very knowledgeable and professional staff. Well Located and very close to restaurants, bars, coffee shops, tourist attractions etc. I highly recommend staying at the BW Aldergrove Hotel. The staff and hotel will exceed your expectations.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Reno's"

5
04/12/2017

Just a quick note the improvements are very impressive come and see them for yourself . I would recommend this property to everyone. They have added more to their already great breakfast they have added hot sauce bacon and many other things

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"WARNING! Inflexible About Changes - Choose your room with care! Or just don't..."

1
23/11/2017

We booked a room here on Expedia for our anniversary. Naturally, we wanted to get the best price we could, so we took the least expensive option. BAD Mistake! The next day (still a month away from our reservation time) we realized we had made a mistake on the reservation and wanted to make a change. We called the hotel, but were told that we could NOT change the reservation because it was made "OTA" through an online provider. So, we called Expedia, who sounded VERY accommodating, and even called the hotel on our behalf to try and sort things out, but the hotel was unwilling to cooperate since we had bought a "non-changable" room. We called the hotel again, and they once again said it COULD NOT BE CHANGED because we bought an unchanging room through Expedia. (essentially blaming Expedia for this) I even stated that I would be willing to pay the higher price directly to the hotel, but was told NO, they could not do it. I believe this must be a policy decision by the hotel... maybe the chain, BUT it is TERRIBLE CUSTOMER SERVICE. We have stayed at this hotel in the past very happily, but I doubt we will be returning in the future after our apparently UNCHANGABLE visit. Bottom line: it's a nice enough hotel, but the management policies need some serious work. Some flexibility would go a long way towards a positive customer experience.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Children Beware"

1
19/11/2017

Yes, the presence of four youth hockey teams in a hotel is going to result in more noise than, let's say, a quilting convention. However, by the reaction of the staff, you'd think Van Halen had just trashed the place. They issued noise complaints to everyone including those of us who were just sitting in our rooms talking quietly. Included in the complaint was a threat to kick us out of the hotel while revoking our group discount and keeping our deposit. We were generally looked upon as a nuisance and an inconvenience. One morning we showed up at the breakfast buffet at 9:30, a full half hour before it shuts down, only to find it quite depleted. When we pointed this out to one of the workers and asked that the food be replenished, she replied with a sneer, “Okay, one more time and that's it.” And if the staff was sorely lacking in people skills, the residents of the hotel were far worse; threatening kids, calling them names and, on one occasion, grabbing one of the players and shaking him. Still, the staff seemed far more concerned with noise levels than with the fact that one of their residents had assaulted a child. Each of us has been involved in numerous hockey tournaments at hotels throughout the province and this is the first time anyone can recall being so poorly received by the staff. If there's one positive it's that the cleaning staff was very friendly. Perhaps they should be promoted to the front desk so that all guests will feel welcome. Until then, I would strongly recommend that you avoid this hotel if you are; part of a hockey tournament, traveling with children, or Van Halen

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Very pleasant stay"

4
19/11/2017

I was very pleased with my stay. I was only there for one night for leisure purposes.The decor and cleanliness were very good. I wouldn't hesitate to stay at this hotel again. Very friendly, helpful staff

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Thank you for telling us what you enjoyed about your stay and what you didn't. Your feedback helps us provide a superior experience to our guests. We hope you will come back and see us again soon.

"Not for multiple sports teams"

1
14/11/2017

The hotel advertised an extensive buffet with omelet station, which was untrue. No different than any other run of the mill 3 star. There were multiple hockey teams staying. Our team was one of them. If you are going to have 4 or more hockey teams staying at your hotel, I? would suggest informing your other guests at check in and placing them in rooms away from the sports teams. We were treated terribly by staff and accused of things they could not prove. Was appalling to say the least. Considering just our team alone spent over $8000 for the 3 nights. No including eating at the restaurant. Do not book your hockey team here.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"DONT BRING KIDS HERE, FULL RESIDENTS COMPLAIN ABOUT EVERYTHING!!!"

1
14/11/2017

Full time people live here. Went to check-in, resdient was staring at kids and then said to one in a mean tone "you better not make any noise or run the hallways tonight". He was dead serious. Throughout our stay he constantly complained of noise in the halls, pool, entryway etc. We got into an argument and he slammed his door. He grabbed one of the kids and shook him while his wife said "your bad". Staff told kids they couldn't walk in hallways, to go back to their rooms and go to bed. It was 8pm. WTF!! They shut down pool early first night cause resident complained of noise. His room is right above the pool. Why is his room above the pool, at the top of the stairs where everyone has to walk passed? Very terribly organized and most of the staff was rude and judgmental. NEVER STAY HERE!!!

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Before Staying, Check For Hockey Tournaments"

2
13/11/2017

I would liken our experience to that of an overnight stay in an elementary school gymnasium full of students with a bunch of fraternity members thrown in for ambiance. A stay at a homeless shelter might be more relaxing.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, Modern, relatively quiet"

4
11/11/2017

Checkin was quick. The room (king bed) was large, very clean, and had a convenient layout with all the normal conveniences (fridge, work desk, etc). I would certainly not characterize the motel as "dated, dingy, and dirty", as one reviewer recently did, as my room had clearly been recently renovated and was splotlessly clean. Perhaps not all the rooms have been renovated? My room was very nice. I can't comment on the breakfast as I met people elsewhere for breakfast. It's an interesting place for a motel as it is sort in the middle of a suburban 'nowhere', but it was convenient place for an overnight stay before meeting some people in the area and then heading into Vancouver for a cruise.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Super comfy beds and friendly staff :)"

5
24/10/2017

Our family stayed in a joint "pet-friendly" room with my parents on one side and our family of 4 on the other. The rooms were in excellent shape and the beds were super comfy! We only wished we could stay sleeping in longer to enjoy the beds but we had to be on our way. The staff all went above and beyond from the front desk to the cleaning ladies and the breakfast lady at the buffet. We would highly recommend this hotel. The only complaint was that they charge $10.00/night for our children that were 13 and 17 considering them extra "adults" in the room. We feel that they should be a part of the family considering them "children" until they turn 19 when society considers them "adults". Maybe this extra cost is to cover the breakfast in the morning but we hardly ate $10.00 each worth so ??. Having said that we would still highly recommend!

"Basic but good"

3
22/10/2017

Check-in was professional and efficient. Room was simple but clean and large. Location isn't ideal unless you have a need to be in this specific area. Not sure of what makes this a BW 'Plus' property as everything was pretty basic.

"Fraudulent transaction - customer beware"

1
17/10/2017

I got married in Sept and in May I held 5 rooms with Best Western Aldergrove for my wedding party. In August I called to confirm my booking, the hotel told me they couldn't find the booking. So I thought I had made it at the wrong hotel. Just to be sure I called again the week before my wedding, along with another 5 hotels in the local area to find my booking. Hotel told me again there was not booking - so we went elsewhere. The day after my wedding - I got charged for the rooms with an email asking me how my stay was? When I spoke with the GM, Barry, he told me he would look into it. I spend him a screen shot of my call to the hotel, showing that I was following up. I never heard back from him. He didn't respond to my calls or my emails (oh except for the one when I let him know tripadvisor was asking me for a review and that I hadn't any from him.) I have worked in hospitality for 15 years so I was patient and calm and waited 6 weeks before calling head office. They gave him 7 days to look into it. Still no response. I had to follow up with management at their international branch who, of course, sided with the hotel telling me that despite proof (phone records) no one at the hotel had a record of me calling to follow up (how would they, they told me they didn't have my booking at put down the phone) and there was nothing they could do. Happy Wedding Day right??? Cost $2000 in the hole. I question the integrity of Barry the manager and of the management team at head office.

"Disappointed"

1
17/10/2017

This BW location needs some serious renovation to be considered a PLUS location. It's dated, dirty and dingy like a run down old motel. The staff are rude and need to work on their people skills. We only stayed because it was a wedding group rate but I would have paid more to stay elsewhere in a heartbeat.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you for voicing your concerns. We work hard to ensure we deliver exceptional guest service to all of our guests. We appreciate and value your feedback as this allows us to determine what is meeting and failing to meet our guest's expectations. We wish to get a chance to fix your concerns and have you stay with us again at Best Western Plus Country Meadows. Please feel free to give us a call for any further questions/concerns at our direct line 604-856-9880.

"Clean and reasonably modern"

4
13/10/2017

The room had kind of a sour smell, not sure if it had flooded or they were trying to cover smoke? Breakfast doesn't start until 7a.m. which is kind of late, but the day I was there it was opened early. Otherwise nice place with a pool. Pet friendly.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Thank you for telling us what you enjoyed about your stay and what you didn't. Your feedback helps us provide a superior experience to our guests. We hope you will come back and see us again soon.

"Best place ever"

5
27/09/2017

This hotel was amazing i was here for business and everything here was just top notch. The management team there must be running a tight ship i didn't see a single hair or speck of dust in my room. To top it off Breakfast was amazing one of THE best breakfasts iv'e had at a hotel.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Fantastic weekend perch"

5
26/09/2017

Business in northern WA extended over the weekend, so I decided to check-out Canada. This property was fantastic! Clean room, plenty of power for my devices, and a restaurant could not be closer. Breakfast was substantial and well maintained. A day-trip drive to Vancouver was simple with easy access to a few routes. The real payoff was when I discovered the nearby greenbelt to walk. I loved this property!

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hi Alan. Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Delightfrul Visit"

4
25/09/2017

Thank you for a delightfrul visit - My wife & I were celebrating my ?? birthday ... LOL, plus were had an event in walking distance, plus enjoyed a great meal at a local pub & eatery. All-in-all, we had a great time & can't wait for our venture to the BW Country Meadows Aldergrove. BC, Canada.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent Inn"

5
19/09/2017

The entire experience at this Inn was first class and we would recommend it to all travellers. It is well worth the short distance from the Highway- Trans- Canada. From check in to check out was without fault and the Hot Breakfast was very good. Stay here if you are in this area.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Great convenient location for attending functions nearby!"

5
18/09/2017

We stayed here to attend a family wedding. Blake at front desk very pleasant helpful young man, lots of different services to meet the needs of different family members. Rooms were comfortable, beds were very comfortable. Clean and spacious. Attached to a White Spot for convenience of again different ages and meal needs. Breakfast included, had the nicest, largest and cleanest breakfast room we have seen in any BW. Numerous options and choices for families and gluten free options available. Good reasonable choice if you have to be in this area.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Visiting Relatives"

4
18/09/2017

We had a pleasant stay and found this Hotel is close to shopping as well as downtown Aldergrove. Everything is within walking distance. The breakfast was okay and can always use improvement especially with not having bacon. We stayed 3 nights and found our room was always tidy. The Staff are pleasant and informative.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Everything you expect and more"

5
14/09/2017

The business class rooms at this property are well thought out with lots of lights and extra plugs. Internet access was speedy and reliable. As a whole this is very nicely kept property with everything in working order and spotlessly clean

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"BW Plus Country Meadows"

4
11/09/2017

Front end staff extremely professional, courteous and accommodating. Bed very comfortable, WIFI fast and no drop outs. Typical BW type breakfast; all food hot, well presented and plentiful. White Spot restaurant attached.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Basic but decent "

3
05/09/2017

Stayed here with my husband during our summer vacation. Hotel staff is friendly and helpful. Location is great, across from stores, restaurants and down a couple kilometres from the Us/Canada border crossing. Hotel room was clean with wonderfully cold air conditioning. Only complaint with the room was the bedside table drawer wouldn't shut no matter how many times I closed it. I caught a few scrapes from this so maybe a new one would be better. Pool was small but had plenty of towels. Breakfast was something to be desired with very few choices. I ended up only taking coffee(which was surprisingly good) and getting breakfast elsewhere.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"The worst night sleep!"

3
04/09/2017

Check in was smooth an simple... Got to our room dropped our things and left for the races in Mission... Did get back until after midnight... Went to go to bed and the mattress was so concaved that it was impossible to sleep two people in the bed...we did not phone down to front desk at this time... We were travelling with another couple and didn't want to change rooms in the middle of the night... To top it off the tour bus driver warmed his bus up for over 30minutes below our window at 5am... All while slamming his drivers door..there is a whole parking lot away from the rooms he could warm up his bus in. There was no need for this..I did complain to front desk about the tourbus and the bed problem Too bad we were looking for a regular hotel in Aldergrove/Langley area The room number was 205

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"This hotel was amazing"

5
02/09/2017

I had the Jacuzzi booked for one night the room was nicely updated with a brand new jacuzzi tub and the front desk staff were great at describing all nearby places. The room was very clean as well I will definitely be back.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"great breakfast staff Marlene!"

4
30/08/2017

Each morning we woke to a very well set up breakfast with exceptional staff under the guidance of Marlene. It's a great way to start our day. The breakfast has a good variety to choose from and changes slightly each day. Marlene is very attentive and makes sure all is well taken care of.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Unfriendly night staff"

3
27/08/2017

We stayed at the hotel with a large group for a wedding. Approximately 30 separate rooms. We arrived back to the hotel around 12am and we're immediately confronted by the gentleman at the front desk telling us in a very condescending way to not make any noise. We were not loud or disruptive on our way into the hotel but the front desk staff assumed we were going to have a loud gathering in somebody's room. We weren't very impressed with being treated like that. After I got to the room I called down to the front desk to ask if I could grab a tooth brush and was told to come get one because he wasn't going to bring it up. Not really a big deal at all but again he didn't seem friendly or helpful. The room itself was nice and clean.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great"

5
26/08/2017

We came down on mini vacation and stay at this hotel. Everything is very clean and quiet. Not far from Vancouver and everything is really close by. The staff is very friendly and great. We will come back again to this hotel.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

"Sleepless night"

3
26/08/2017

Our room was in a terrible location of the hotel so our review is reflected by that. Noise, comfort, price, it just wasn't as good as in past years. Even though we had made our reservation 4 months prior, we were given the room that maybe should have been saved for a last minute guest.

Blake C, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"A great value property, conveniently located (if you need to be in Aldergrove)"

4
22/08/2017

My wife and I spent two nights here, over a weekend, and thought it was decent. If you need to be in Aldergrove, or nearby, this is a great value option. Tucked in under one end of the hotel is a White Spot restaurant. You don't even need to go outside to get your food. Also, across the street is a grocery store, a BC Liquor store, a McDonalds, a Tim Horton's, a pizza shop, a sushi restaurant, a gas station, a coffee shop... everything you could possibly need is all within a very short walking distance. The hotel staff were very nice and friendly, and did their very best to be accommodating to our needs. There were 4 rooms near ours where the guests were attending a wedding and related functions. They were up late, and up early, and generally disruptive (not deliberately or obnoxiously so). The hotel staff did their best to encourage those guests to quiet down, and the second night they were quieter. It wasn't the hotel's fault, and I thought they handled the situation appropriately. The hotel had good Wi-Fi, and decent amenities. The exercise room has cardio equipment, but no weights. The breakfast offered is a little more extensive than some I've seen. It included hot items, such as eggs, sausage, and a waffle station. These are in addition to the typical cold cereal, toast and yogourt. The rooms were decently kept and the beds were comfortable. There is nothing opulent about this hotel, but "opulent" isn't what a BW+ is about. So I feel like this hotel meets expectations.

"Check in"

3
14/08/2017

Do not assume that your booking being done by professional staff will be accurate. And prepare to take full responsibility for any errors with no semblance of an apology . Convienant location ,average price , rooms clean

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sorry for the trouble you experienced on this stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good value, decent location. "

4
06/08/2017

This was a nice simple hotel situated close to several good family restaurants that you can easily walk to. Good value, clean rooms, a decent pool and hot tub area, and a free deluxe breakfast! The only negative thing we could say is that our room had an odd odor in it. Possibly due to the large air conditioner unit for the hotel's lobby, located just outside of our room's window. There was a stagnant pool of green water beneath it. We almost considered requesting another room but didn't. Other than that, a good valued hotel with nice amenities.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Jeff, Thank you so much for your review! Without your feedback, we wouldn't know issues such as mentioned. We have had our maintenance staff clean up the issue. We are so glad you enjoyed your stay, and hope to see you again soon!

"Great value"

4
01/08/2017

The visit and stay was pleasant. The room was just what we needed as a place to sleep & rest whilst visiting family. The pool was nicely heated and just the right size for family with kids. No complaints.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello David, Thank you so much for your excellent feedback! We are so glad you enjoyed your stay, and hope to see you again soon!

"Highly recommended"

5
26/07/2017

Absolutely amazing. Staff went above and beyond to help accommodate my family. Shopping is close by if needed. A very warm and comforting hotel. All the staff wear a big smile and are ready to help with questions at any time. Not to forget the kids had a blast in the pool. Thanks again to everyone at BW for going above and beyond for my family.

Erin K, Guest Relations Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Julia, Thank you so much for your excellent review! We are so glad you enjoyed your stay with us and we hope we will be seeing you again soon!

"Wonderful stay."

4
21/07/2017

I spend 3 night here. I had a wonderful stay. From check-in to checkout all was fine. Room was very large. AC kept up well. Bed was comfortable. HD TV and Internet was stable and fast. Realy nothing negative at all.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Carsten, Thank you so much for your excellent review! We are so glad you enjoyed your stay with us and we hope we will be seeing you again soon!

"Great stay!"

5
21/07/2017

We stayed for two nights at the beginning of July. The room was clean, comfortable, and suited our needs. The A/C was easy to use, and we were able to keep the room at a nice comfortable temperature. The Front Desk staff were very friendly and polite. The swimming pool was fun for the kids. The only downside was that the hot tub was not working properly. The water was hot, but the jets did not work. The breakfast served was good and had lots of selections. We were not expecting eggs, sausages and waffles, but appreciated it! The hotel is 5 minutes from the zoo and has several restaurants and even a grocery store nearby. We will stay again!

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your excellent review! We are so glad you enjoyed your stay with us and we hope we will be seeing you again soon!

"The Customer Service was worse than the bed bugs"

1
13/07/2017

I stayed at the Best Western for two nights, and on the second night found a bed bug crawling out of the headboard. I reported it to front desk and gave them the bug, still alive, in a ziplock bag. They proceeded to make speculations/accusations about how it might have been me and my family that brought it there. My family and I are sure that we did not carry the bed bugs there - we had just gotten off a plane, and that was the first hotel we had stayed at. But above all, there was no sense of some kind of protocol kicking in. The hotel responded with complete negligence. We weren't given instructions about how to handle the situation, no reassurance - we expected to be given guidelines about what steps to follow, what to expect, maybe some access to their laundry facilities, etc. We were there on a package tour - I suspect they thought that once we left their hotel, we would be bound for a different country, and it was in their best interest to ignore our problem. We were given the roundabout: told the "Manager" wasn't in. So we left our number, we were not contacted until a week later (and only after hinting at legal recourse). It was altogether an unprofessional and very sour experience - it ruined our trip, and we had to throw out all our luggage and hundreds of dollars worth of clothes. No compensation, no apology, no reassurance, no guidance about how to handle the situation. They responded largely by ignoring us, and hoping we'd go away. The bites were many and terrible. But, the bugs were just bugs - they were doing what they were doing. And these things happen. It was not even the bedbugs that was the most disappointing about this experience, but the terrible way in which we were treated by Best Western.

"Don't ask for the manager"

3
10/07/2017

Thoroughly check hotel before booking. Confirmation does not show cancellation policy and we were charged 14 days in advance for the room and once you arrive there is no cancelling. I have tried for five days to talk to manager and have never received a call back and he is never available. Hallway carpeting is full of stains and disgusting. Free breakfast is horrible. Some furniture in room torn and very worn. Other than manager staff is nice. I don't understand how hotel could receive anything above two stars. Beware

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately at this time, our General Manager is away from the office, but he will be making it a priority to address your concerns as soon as he is back. I have passed on your comments regarding amenities to the appropriate departments and we are implementing some changes so we can be sure this doesn't happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 604-856-9880 / 1-800-834-0833.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have passed on your comments regarding amenities to the appropriate departments and we are implementing some changes so we can be sure this doesn't happen again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 604-856-9880 / 1-800-834-0833.

"Team Stay for provincial soccer tournament"

4
10/07/2017

All staff (10/10) front desk, cleaning and kitchen were very polite, well presented, friendly and helpful. On the other hand the hot breakfast was not hot, some was very cold, very little variety (4/10)

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Never Disappointed!"

5
09/07/2017

Service at this hotel is alway exceptional. The location is great for travelling around the lower mainland and into the United States of America. Excellent value! It is my go to hotel whenever in British Columbia.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your excellent review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best place to stay for me"

5
08/07/2017

I had to find another hotel for the weekend and my experience was no where near the wonderful experience I had with country meadows. The staff went above and beyond to make me feel comfortable and answered any of my questions

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your excellent review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Horrible experience "

1
01/07/2017

Not sure how this place received 4 stars. You can literally hear the people in the room above you talking, going to the bathroom and it sounds like they will come through the ceiling when they walk. Don't expect a good night sleep. The lock on the door is broken, the phone doesn't work, the carpet is really dirty like it wasn't even vacuumed. One of the outlets is a fire hazard, you have to wiggle the plugs to get the light to come on. The white towels have someone's hair on them. This is the first hotel I've been in that doesn't have a safe, or do not disturb hangers for the doors. I would never consider staying here again, especially for $160 a night! Extremely disappointed and frustrated, such a waste of money. I rather pay $200-300 for a much better hotel. This is more of a motel standard.

"Best of the best"

5
01/07/2017

Friendly, speedy service upon arrival and departure. Quiet, clean comfort with all amenities. Complete hot breakfast with friendly, helpful attendant who saw to every need. Can't say enough about this fine, fine establishment.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Aleta, We are so happy to hear you enjoyed your stay! We love making our guests feel so welcome. We hope to see you again soon!

"Convenient to USA/Canada border"

4
30/06/2017

This location is just a few minutes from the border crossing at Lynden. have stayed here many times over the last years. It has a White Spot restaurant attached so no leaving to look for food after traveling all day. Breakfast choices good. Stay helpful.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Roberta, We are so glad you enjoy our property and choose to continue staying here. We do agree we are a convenient location for proximity to different food choices, but White Spot is always an excellent option for those who don't want to find a place they want to go to. We look forward to seeing you again soon!

"Check in clerk was rude and condescending, purposely made us late for a wedding"

1
29/06/2017

Check in clerk wanted us to wait 2 hours to get our room, didn't even check if it was ready, the manager stepped in and found our room was ready, had to fight with the clerk to give us a room The clerk then purposely scheduled our taxi late while she knew we where going to a wedding Power tripper, she has no business being in the customer service industry

"Best western plus country meadows was great"

5
21/06/2017

The night that I had at the best western in aldergrove was fantastic Barry and Matthew really showed that they care and were very personable to me I hope to come back to stay at this gorgeous hotel. thanks for the great stay

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your wonderful review! I have passed on your notes to both Barry and Matthew and they are so pleased you enjoyed the service. We can't wait to have you again soon!

"Couples"

4
18/06/2017

Hotel Room was good but need to check light bulbs in room. Should check under bed. But other wise great location and easy access and quiet Hotel. Would recommend to my friends and family and will go back.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you for your review! Your feedback is very important to us, and we have passed on this information to our housekeeping supervisor so she can advise her team to continually check for these things. We hope to see you again soon!

"Have stayed here before and would again"

4
17/06/2017

Attending a dog event and this BW had "dog friendly" rooms. Also, located close to major transportation arteries, shopping/services. Place was clean and "kept up". Room was on ground floor so access convenient for getting dogs in and out. Checked out a day early but past official check out time so no refund. I was okay with that but noted that I was also charged the $30 pet fee. Queried the fairness of this via email but no one ever responded

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello John, We are happy to hear you enjoyed the room! As for the charge for the pet fee when you checked out early, please give us a call and we will see what we can do to correct this for you.

"Great weekend escape for locals!"

4
16/06/2017

I'll be honest, we were here for one reason, and one reason alone - in-room jacuzzi tub. We wanted to relax, and that was the best way we could think of doing it. Room is standard, but well kept. They are doing construction, so the hallways and lobby were messy/used for storage of materials. No issue with construction noise. They have a White Spot attached, which is nice, but I can't say that it was the best white spot experience. Not holding that against the hotel. Room was exactly what we expected, and we walked out of there happy and relaxed. Would stay again.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Karen, We are so happy to hear you enjoyed your stay! We hope you choose to stay with us again soon, we will be updating the Jacuzzi tub in that room very shortly!

"Group Trip"

5
16/06/2017

We only stayed one night but accommodations were excellent and the staff was very helpful. The kitchen manager was well organized and everything was ready when we wanted breakfast at 6:30 a.m. We would stay here again. The front desk people were friendly and efficient.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Karen, We are so happy to hear you enjoyed your stay, and we thank you for such an excellent review! We hope you choose to stay with us again soon!

"Vintage car Run"

5
15/06/2017

We stopped with a large group for the last day of our 9 day run. The rooms were large, clean and comfortable. They went over and above in roping off special parking for the group. Continental breakfast was very good. Would stay here again.

"Very Comfortable"

5
13/06/2017

We stated 2 nights to attend reunion then returned to spend another. Staff makes this hotel outstanding. When we were checking out one of the cleaning staff brought down a bag we had forgotten. The young gentleman that checked us in was very warm and friendly. Room was very comfortable and free wifi excellent. Darlene in the breakfast room was very friendly and efficient, she keep everything filled and the room was spotless.

"Okay for overnight stay and location to Abbotsford Airport"

4
06/06/2017

It is an okay hotel for an overnight stay prior to heading to the Abbotsford Airport. Very good White spot restaurant attached. Like the location better due to just a walk across the street to a couple of stores. Employees nice and informed that the pool area will be renovated soon!

"Great location, very clean and up-to-date"

5
05/06/2017

Within walking distance of small mall but off the main highways in the country. Very clean, concise and comfortable. Price very reasonable especially with decent breakfast included. Adequate parking. Indoor pool.

"How could anyone give a bad review?"

5
20/05/2017

I honestly don't understand how there could be a bad review about this hotel. The finishings are nice, rooms are clean, it's in a great location (short drive to the zoo, shopping) and the staff is so friendly. If that isn't enough, there is a pool, hot tub and fitness centre! Oh and tomorrow we get free breakfast. All for less than $120 a night? Its kind of unheard of where we are from... People really need to focus more on the positives in life and stop being so picky. Looking for perfection? Go spend $300 a night elsewhere. I will gladly swoop up the value here that you choose to leave behind!

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, Thank you so much for your excellent review! We are so pleased you enjoyed your stay and hope to see you again soon!

"would stay again"

5
20/05/2017

This was a nice hotel good service and really great location! The rooms were nice and it was really nice to have the "kitchenette" in the room. There was many sports teams staying and they did very well with all the kids.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Pamela, Thank you so much for your excellent review! We are so pleased you enjoyed your stay and hope to see you again soon!

"Very dissatisfied"

2
11/05/2017

Housekeeping woke us up. Had they checked with management first, they would have known we were checking out that day, and left us alone in the morning. There were no blankets for the pull-out, so we had to go ask for some. The room I booked online (2 Queen beds) and the room I got (a Queen and a pull-out) were not the same, but the hotel was full so they couldn't give me what I paid for, and couldn't adjust the price because it was an online booking. BW has been in business for a long time, long enough to have ironed out issues like these in North America in the 21st century.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry for the inconvenience you experienced on the over booking of 2 queen bed rooms on this sell out weekend. It is my understanding you were given 2000 Best Western award points for this inconvenience. I will be following up with the housekeeping manager regarding your comments. I would encourage the use of the do not disturb sign provided in your room. All extra linen for sofa beds should of been stored on the closet shelf. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 604-856-9880 / 1-800-834-0833.

"Comfortable Hotel"

5
03/05/2017

Terrific service and cleanliness. Marlene in the breakfast room went above and beyond with opening the breakfast room early to accommodate our volleyball teams. She even arrived earlier to ensure hot food was available for our players! Will definitely stay again! Thanks Marlene!

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, We are so happy you enjoyed your stay! I have passed on your kind words to Marlene and she is so pleased you enjoyed the service. We hope to see you again soon!

"water leakage from ceiling"

3
29/04/2017

there was a water leakage problem in the ceiling in the bathroom from occupants in room above who don't use shower curtains. Towels were given to soak up the water on the floor but the dripping kept us awake for a couple hours.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello, We are so sorry your stay was unsatisfactory. We assure you that this is not a common problem. Please let us know how we can make your next stay more comfortable.

"Always great"

5
24/04/2017

Always stay here, always fantastic. Breakfast is awesome. Quiet rooms. Attentive staff. Will use everytime we visit this area. Area has everything needed for a short or lengthly stay. Whitespot was awesome twice!

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Steven, We are so happy to hear you enjoyed your stay! We loved making it an amazing experience for you. Please come back again soon, we would be so happy to have you!

"Best Western Plus Aldergrove"

5
22/04/2017

Really enjoyed my stay, the Jacuzzi tub in the room really nice, the front desk stafff were very helpful and the room was very clean. I would definitely stay at this hotel again. I wasent at the hotel to enjoy all the amenities but I will be back and hopefully have more time.

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Beverley, We are so glad you enjoyed your stay! Come back again soon, hopefully you can experience all our hotel has to offer!

"Best western plus country meadows"

4
20/04/2017

Don't plan on an early check-in at this hotel. When they say check-in at 1600hrs they mean it. Several guests had to wait for rooms to be cleaned before being accommodated. Check-in staff tried to accelerate the admission process but the morning staff was unapologetic and would not give a reason why this was the case just saying they did not have to accept check-ins until 1600hrs

Erin K, Front Office Manager at Best Western Plus Country Meadows Inn, responded to this review
Hello Peter, Our set check-in time is 4 pm. If we are able to accommodate an early check in, we will try our best to make that happen. Unfortunately, in situations where we are sold out, it is very difficult to accommodate early arrival that had not been previously requested. Even when previously requested, it can never be guaranteed as check out time is 11 am, and we need time to be sure the linens are clean, as well as once the room is clean, a supervisor has to do a final check to be sure the room is up to Best Western Cleanliness Standards. This week we were very busy and that meant we were unable to provide early check in's for many people unless they had made that request much prior to check in and we were able to note that for our housekeepers to prioritise.

"ALWAYS AN EXCELLENT STAY"

5
18/04/2017

Would recommend this Motel to anyone. Have stayed often and always receive excellent service from the Front Desk to Cleaning staff. Adjoining restaurant is great. Pool is well maintained as well as Fitness room. Elevator to upper rooms is appreciated. We are always treated like family!!

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, We are so happy to hear you continuously enjoy staying with us, and we love having you! We look forward to seeing you again soon!

"Great hotel"

4
18/04/2017

Clean rooms, family friendly hotel. The breakfast was a great addition. This hotel is a little out of the way but the staff were excellent and very helpful. The pool and fitness centre are clean and fairly new and well upkept.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, We are so glad that you enjoyed the service provided! Our breakfast truly is delicious. We look forward to having you again soon!

"Excellent stay!"

5
10/04/2017

The location was perfect for me. The breakfast was a great selection of hot and cold items! No shortage of items (cereal, waffles, oatmeal, yogurt, toast, bagels, drinks, eggs, hash browns and more). The pool was nice and warm!

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, We are so glad you enjoyed your stay! Our breakfast is quite delicious and we are so happy you enjoyed our options. We hope to see you again soon!

"A great stay with the grandkids"

5
21/03/2017

We stayed one night with our grandchildren and all enjoyed our stay. Management was exceedingly friendly and helpful. The room was modest but clean, and had all necessary conveniences. The cleaning staff were friendly and front desk were helpful with answering questions about wifi. The pool and hot tub were excellent. Best of all, the complementary breakfast was tasty, and had more than enough selection. Good value for money and a great little getaway for spring break. Highly recommend this hotel.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, Thank you so much for your fantastic review! Our staff really enjoyed going above and beyond to exceed your expectations! We will be so happy to make your next stay just as fantastic!

"Nice spot"

4
15/03/2017

Nice clean, friendly, quiet spot. Breakfast good but processed. Adjacent White Spot convenient with access from inside building. Central location with easy access to Fraser Highway and USA border.. would definitely visit again.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, Thank you so much for staying with us! We are so glad your stay was enjoyable and would love to have you back soon!

"great place to take a group"

4
13/03/2017

We went with a large group of children attending a sports function. The hotel staff are friendly, helpful, courteous. Beds are comfortable, clean smelling linens. The pool and hot tub are well maintained. A White Spot restaurant is attached to the hotel. There is a breakfast room with an extensive offering of food both hot and cold included in the price. Across the street are other places to eat. Wifi worked well in the room but if not, there are 2 computers and a printer available in the lobby for guest use. The only negative from our point of view is the drive way - it is not bus friendly.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello Gail, Thank you for your review! We are so glad your group enjoyed it, and can't wait to see you again soon!

"Convinient Location, quiet, easy parking and breakfast"

5
27/02/2017

Quiet hotel, great rate and came with a hot breakfast. Check in was easy and staff were very friendly and welcoming. Wi-Fi was not great in the evening, but worked well first thing in the morning. Will stay here again on my next trip through the lower mainland.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello Ryan, Thank you so much for your review! We do find the internet gets a little slower in the evening when lots of guests are using it, but we are looking for other options to avoid this. We can't wait to see you again!

"Comfortable "

3
10/11/2016

We stayed in August while visiting Vancouver hotel is comfortable and clean but staff is not helpful ,we were 3 adults and 4 kids,we had 2 rooms. Receptionist was quite serious as we were uninvited. We payed for our stay quite a head, when we reached we give our credit card for deposit. Later on we reached home I checked my credit card it was charged $98. I called hotel they didn't know anything about charge.They said we have not charged you anything ,I gave them confirmation number what my bank gave me, the lady who claimed that she is the manager, told me get back to me. Now it's Nov no called from them,I disputed that charge with my bank. But I was not expecting this kind of response from a big hotel.

"Great place!"

5
18/10/2016

This is a Best Western in a good location. We picked it as it's near the Bates Motel site(a must see). Great rooms,beds and lovely staff. The restaurant White spot next door is great too. Only negative, there was no safe in the room.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Hello, Thank you so much for your wonderful review! The staff will be so happy you enjoyed your stay with us, and I do agree, the Bates Motel is definitely a must-see! We do provide a safety deposit in our office for guests, but I have passed on the suggestion of having in-room safes for when our renovations take place early next year. We hope to see you again soon!

"Not the cleanest place"

2
04/10/2016

This place was a great deal on the website and has really great location close to the Zoo and various other restaurants/shopping. However I was not happy with the over all cleanliness of this hotel. The pool and hot tub have poor up keep and the emergency phone is disconnected. Lots of hair in the sinks and out of order bathrooms. This place was just barley good enough. Something tells me the parking lot has a lot of break ins too though nothing happened on our trip.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest, We do apologise that you feel our property was not up to your standard. We have won several Travel Awards for cleanliness and maintenance 5 years running and take great pride in the care our team puts into our property. Please know that our pool and hot tub are monitored daily to meet Fraser Health standards. Thank you for bringing your concerns regarding the pool phone to our attention, we had our Building Manager check into it and it is functioning normally, although the volume had been turned down. Please note, this is a two-way phone only from the pool to Front Desk, and is to be solely used for emergency purposes. In regards to your presumptions of assessing our parking lot to experience break-ins, this is simply inaccurate. We have not experienced any break-ins at our property, and would like to assure to you that guest safety and security is of utmost importance to us. Thank you for your feedback.

"Great stay"

5
30/09/2016

We stayed the first time in Best Western Aldergrove. Nice rooms, very clean, good breakfast and friendly staff. All we have to say. We are comming back again. Regards from Christian and Linda from Bavaria/Oregon

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you Christian and Linda for your EXCELLENT review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 604-856-9880 / 1-800-834-0833. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

"Make this your choice"

5
28/09/2016

This hotel is a wonderful place to stay. It is clean and the staff are caring. The breakfast is substantial and there is a White Spot Restaurant attached that has very good food at affordable price. Beds are comfortable. There is a pool and fitness room but we did not use those facilities. Second time we have stayed here.

Erin K, Front Office Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you for your EXCELLENT review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 604-856-9880 / 1-800-834-0833. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

"Overall a pleasant stay"

4
27/09/2016

Staff were professional, courteous and helpful. Pc and printer at the lobby very convenient especially for printing groupons and boarding passes. Hot breakfast is very good. Not so happy going back a few times to have our room cards reprogrammed.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest It was a pleasure hosting your stay with us. Thank you for sharing your comments on your stay with us. We are glad you had a great stay with us. We look forward hosting your stay with us again in the future. Best Regards

"BEST!! Best Western We Have Ever Been TOO!!"

5
12/09/2016

We stay here every year.. Brenda and has become like part of our family as we see her so often. They always accommodate our large family through our entire stay. Having the restaurant on site is also a plus. The breakfast at 6am is also great as we start our mornings early. Highly recommended especially with a large group/family! Kids love the pool area! Mahalo!

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest It was a pleasure hosting your stay with us. Thank you for sharing your comments on your stay with us. We are glad you had a great stay with us. We look forward hosting your stay with us again in the future. Best Regards

"pleasant stay"

4
04/09/2016

Staff was very helpful and friendly. Room was nice, and clean. The hotel is located near lots of restaurants and stores.The pool and hot tub were in good order. Our only complaint was the bed. It was too firm for us.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest It was a pleasure hosting your stay with us. Thank you for sharing your comments on your stay with us. We are glad you had a great stay with us. We look forward hosting your stay with us again in the future. Best Regards

"2 night stay - very good choice"

5
24/08/2016

Only 2 nights, but found this property to be fairly new, staff were very good, rooms quite spacious and in excellent condition. Daily breakfast was great with large selection of continental and hot choices. Pool was just OK, hot tub was lukewarm, and that would be my only negative comment. White Spot restaurant next door is handy.

"Aldergrove Best Western - great place!"

5
23/08/2016

Great location only minutes from the border. Good swimming pool. Full Breakfast is offered at 6 AM which is earlier than other hotels in this group. Lastly, this location is super quiet and the beds are very comfortable so you will have a great sleep.

"Very Satisfied!!"

4
22/08/2016

Very clean and quiet. Staff were very polite and available to help whenever needed. Kids enjoyed the pool and breakfast was hot a fresh for your standard hotel continental breakfast. We would definitely stay here again.

"Quiet and Great"

5
22/08/2016

Everything was seamless at this hotel. Check in was very quick, no waiting in lines. Breakfast was complimentary and for a complimentary breakfast it was good. One night we ordered from the restaurant on site and they do not deliver to your room but will call your room when your food was ready. This was very convenient to us. The swimming pool was clean and nice to swim in with the kids. Check out was easy. Again no waiting in lines.

"Great"

5
21/08/2016

Hotel room was beautiful, clean and beds were super comfortable. Lobby was nice and staff were kind and helpful. Free complimentary breakfast in the morning. Hotel was quiet and cheap for what you get.

"OK place, not worth the price..."

3
19/08/2016

We were stuck. We left the hotel we booked 2 months in advance because it was a terrible hotel. At dinner, we had to choose a overnight stay on Saturday night. The hotels on the APP was disappearing as we were contemplating how far we needed to go and how much we wanted to spend. In the end, we grabbed a room for $300+ at the Country Meadows Inn - it's got a 4.5 rating on TA...has to be great...right? Check in was complicated. The staff member was swearing under his breath and sweating profusely as he did not know how to create keys and check us into a room. After a late night call to the hotel manager, the staff got us in. The Inn had a motel feel and the room was old. Not country like ... just dated. Nonetheless, it was a room that we can sleep in and it was fine for the night. Breakfast was included and the kids enjoyed the standard fare that seems to be offered at most hotels these days. The carb rich breads, cupcakes, cereal, waffles, and mountains of sausage. I spent part of the night trying to book the next night's accommodations and the internet connection was spotty at times. I don't think I will end up in this part of town but the drive back was nice.

"Great Hotel!"

5
18/08/2016

Hotel was very clean and had all amenities that we required as a family. The beds were comfortable and the front desk staff was very accommodating. Our family loved the morning breakfasts, and the pool & hot tub! There were also many stores and restaurants nearby. We will definitely stay again and certainly recommend this hotel!

"Lack of Service"

2
15/08/2016

the hotel itself was very nice but they were understaffed and less than helpful when issues arose. We went to the airshow and upon our return our room had not been serviced. The beds were unmade, we did not have any fresh towels, the garbage was overflowing and there was a flood on the bathroom floor. We called the front desk three times but nobody answered. I went down in person to ask for assistance. The front desk person said sorry I will get you some extra towels, you can leave some behind the toilet where the water appears to be coming from. An hour later we still did not have any clean towels so I had to go down to the front desk again, he had forgotten about us. I got some towels and let him know the pool had not clean towels either as that is where we had been while waiting. Upon checking out I was not offered anything for my troubles and was just told sorry here is your bill. This is not good customer service in my opinion.

"Perfect for our trip!"

4
10/08/2016

We were travelling from Charlotte, NC USA to Vancouver, BC via Seattle. We made our border crossing close to 11pm and arrived easily in Aldergrove at the Best Western. The gentleman at the front desk was very friendly and helpful. We had two rooms for our family of two adults and five children. Included breakfast was a huge help to our pocketbook. Hotel was very nice and would recommend.

"Great place to stay with my family "

5
07/08/2016

We booked the 2 bedroom suite and it was large enough for my whole family with 3 kids. 2 Nice private rooms and also there is kitchen for us to make some simple cooking. Ver impressed. All of my family loves this inn without any complaints! If we go to Aldergrove again, this inn must be the only one we pick!

"Decent hotel"

5
07/08/2016

Just came home from a night stay at this hotel. We were in Canada for a friends wedding so we needed a place to get dressed and sleep, we weren't looking for anything to fancy so I found Best western online. Checking in yesterday we were pleasantly surprised at how cute this hotel was. We checked in at around 3:30 and the gentleman at the front desk was super quick and friendly. We checked in and so did 2 of my husbands brother and he was able to check us all super quickly. We went up to our rooms and they were nice and clean and ready for us. The bathroom area was a little small but I can't complain to much because the room was a decent size. My brother in law and us had a king room which includes a sleeper sofa and my other brother in law had 2 queens which was also a nice room. They also provided playpens for my nephews to sleep in so we didn't have to lug them from home. We all got dressed and left for the wedding and when we got back the front desk person remembered we went to a wedding and asked us how it was which I thought was very considerate. The bed was one of the best mattresses I have ever slept on. I usually don't like hotel beds but here I had the best night sleep. We ate breakfast this morning there which is included in the room price. There was a decent spread with eggs, sausage, and potatoes. There was also a waffle station and some yogurt and muffins and things. We will for sure stay there again if we are in that area. The biggest bonus was how close they are to the Lynden border so it was a short drive for us.

"Beat high prices for Vancouver"

4
07/08/2016

Close to Abbotsford airport. Easy to get to. Quiet, away from the city. Close to Vancouver, U.S border crossings and Whiterock. A great location to save money instead of higher prices in the downtown Vancouver area. Fruitg stands and municipal parks close by.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for your recent stay at the Best Western PLUS Country Meadows. It was a pleasure hosting your stay with us. We look forward seeing you on your next visit. Best Regards

"Amazing front desk staff!"

5
04/08/2016

Ok so we didn't actually stay here as they were fully booked...as were all of the hotels nearby. We were travelling with two children and had been searching for hours when the young man working at the front desk offered to help. He was very busy with his phone ringing off the hook, and yet he took the time to place at least ten phone calls in order to find us a nearby room. He then looked it up online to show me photos and even printed me off directions to the other hotel. This guy definitely went above and beyond in order to help out this stressed out mom!

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for your recent stay at the Best Western PLUS Country Meadows. It was a pleasure hosting your stay with us. Your comments on our staff are highly appreciated as they strive hard to provide superior customer care. We look forward seeing you on your next visit. Best Regards

"A great place to stay."

5
02/08/2016

We stayed twice this year already. First for only one night in June then again in July for 4 nights. Both times the rooms were clean and comfortable. The air conditioner was very helpful. We were very happy with the room, free breakfast and friendly staff. We thought it might be noisy as it's close to a busy road but we were pleased the windows blocked the traffic noise. We traveled to Alder Grove for a wedding so the bride had arranged a good deal for the wedding guest. I thought we got very good nightly rate. We would stay again!

"Very good value"

4
26/07/2016

Pleasantly surprised at quality and value. Beds were excellent. Room was spacious. Staff especially good. Wish that strong smelling cleaning product (especially in hallways) was not used. As one of many who are sensitive to perfumes, hotel needs to change to no-odor cleaning products.

"Close to main highways and many amenities"

4
25/07/2016

We had a pleasant experience here as the hotel gave the impression of being either fairly new or recently renovated. Our room's AC unit was actually fairly quiet (an unusual experience from other hotel stays), and the adjoining White Spot restaurant was convenient. The complimentary continental breakfast, as in other Best Westerns, is more than adequate, and the staff was quite friendly and helpful. The area is expanding in population and shopping centres, and close to Vancouver and the US border.

"A quick night on way to ferry and Victoria"

4
18/07/2016

I chose because of convenience and availability, but was happy with the choice. Only wish the breakfast room was open early like 6 AM like most other Best Westerns? Whats good having free breakfast if it's more of a brunch.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you for sharing your experience staying with us. It was a pleasure hosting your stay with us. We look forward welcoming you back with us. Best Regards

"U19 Provincial Baseball Championships"

5
10/07/2016

From the time I arrived until the time we checked out I do not have a negative word to say about the staff and amenities at this hotel. This Hotel is strategically located within walking distance of restaurants, groceries, liquor stores and a pharmacy.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for taking the time to share your experiences on your stay with us. It was a pleasure hosting your stay with us and we look forward welcoming you back with us. Best Regards

"Meh"

3
06/07/2016

Cleanish (hair in the bed and in the tub and sink), dirty carpet in rooms and biggest complaint was an AC unit that while turned on full blast (lowest temp and highest fan) the air just trickled out - aka it didn't work. Called guest services and they wouldn't move us as they're fully booked for the night (it's 4pm local time - so this means they don't WANT to move us to another room and put someone else in here later). Guest services said they'd come up and fix it (lol). Came up, looked at the controls (touched nothing) and said well sorry this is the best we've got. I asked if we could have a fan to at least circulate air and got a 'sorry you'll just have to wait for it to cool down (?), we don't have fans'...punctuated with a shoulder shrug and an exit. Not even trying to make the guest happy and satisfied with doing nothing to remedy the problem. I guess this is what you get when you book with credit card reward points. Plenty of hotels in the area and tbh you could do much better for a very similar price.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for taking the time to share your experience with us. Please accept my sincere apologies for the inconvenience and rest assured your concern with the A/c will be addressed immediately. We hope this isolated incident will not keep you from coming back and staying with us. Best Regards

"Thin walls + Noisy neighbors + Bad Internet + Marginal food = ARRGGHH!"

2
05/07/2016

My wife and I have stayed here in the past, and had better experiences. We expected much better. THE GOOD: The room was very clean, Housekeeping staff were excellent, and the beds were pretty comfortable. THE BAD: Paper-thin walls and ceiling, and a very noisy and active Korean tour group in the room directly above us made for some... problems. Problems which got little more than wishy-washy excuses and hand-wringing from the front desk staff. The problem didn't get dealt with, effectively, until the LAST night of our stay by a staff member who actually DID care enough to draw the proverbial line in the sand for the offenders (thanks, Peter, you deserve a medal!) As if that wasn't bad enough, the wireless Internet service was a joke. Glacially slow, completely inadequate for any kind of serious work or streaming. I've gotten better response out of a 28.8k dialup link! Couple this with the fact our room lacked even a basic work desk (I had to make do with a tiny end table for my laptop). THE UGLY: Best Westerns usually serve up a breakfast buffet which is at least marginally edible. Not this one! The fare, with the exception of the prepackaged items such as the bagels and yogurt, had us going for the anti-nausea meds soon afterward. We're not coming back to this location. Heck, we might give up on Best Westerns in Canada, completely, if this place was any indication.

"A convenient place near the border"

3
04/07/2016

We needed a place close to the US border, as we had business and appointments in Bellingham, Washington the next day. The room was clean and well-appointed. However, Room 234 is 2 doors from the breakfast room (235 is immediately next to the breakfast room). The room was quiet at night, as it looked out over a dead-end residential street, but we woke up to the sounds and smells of food preparation. The included breakfast didn't include much for us; too many sweet starchy foods and no whole grains. One of the servers seemed unhappy to be there, banging pans and trays around. We might have been better off going to the White Spot on site. We didn't use the pool or exercise equipment. This property fit the bill for location and convenience, though, at a decent price.

"Convenient and clean"

4
03/07/2016

I stay here at least once a year in conjunction with a special event at the park. I always enjoy the room as they have upgraded the decor and the beds are super comfortable. It is close to so many things in town so it is my usual go to location. My only concern is that I would love if they were to refine some of their policies to be more up front. They are a pet friendly location and I am fine with paying a fee but they did alter my original reservation and then included the pet fee in with the base rate. I do not like this practice and did not seem to have much success relaying that to the check in clerk. Because this facility has been so good to me, I will pursue further dialogue with management after the holidays so that I can follow through with my concerns. The breakfast was very expansive and we were able to sit with friends and enjoy a nice chat in the morning before check out. All in all a good hotel that just needs to revisit some customer service basics so that people dont feel mislead. I do not like being told "the owner wants it this way so that is what we do" - my guess is that the owner would like me to fill the bottom floor of this hotel with all my friends the way I did this year???? I am confident we can address this to make it a great experience.

"Very nice hotel"

5
30/06/2016

Stayed here overnight on our way to Whistler. Lovely, clean, well appointed, spacious room. Aldergrove village centre was within walking distance (about a 20 min walk), so we wandered down to have a look round and grab a meal. But there is a small mall right across the road if you don't like walking, and a White Spot restaurant next door to the hotel (which offers discounts to hotel guests). The front desk staff were pleasant, and the included breakfast was more than adequate. I would recommend this hotel to anybody, and we will most definitely stay there again.

"Best Western Plus Aldergrove, BC CANADA"

4
19/06/2016

Hotel good, booking terrible. Booking and info on smart phone site not the same prices in CDN not Us. Complained to booking clerk who disregarded my questions and told me to check my confirmation. I did. It was nearly $100 US. Hardly $70 CDN. When adding exchange , the price nearly doubled. NEVER AGAIN> Will book direct to Best Western or not at all.

"Excellent Hotel in Aldergrove, BC Canada"

5
10/06/2016

This is a great hotel just over the border and close to the Thunderbird Horse Show Park. It is quiet, comfortable and is next door to a nice White Spot restaurant and Bar. There is a grocery store across the street and many other attractions nearby,

"GREAT EXPERIENCE"

5
06/06/2016

We stayed at this hotel on May 31,2016. Staff was all great, beautiful clean room and White Spot was excellent. Great location to everything.......only had to run across the street to a drug store. Morning coffee and goodies were excellent........if in area again will be back for sure:)

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest It was a pleasure hosting your stay with us. Your comments are much appreciated and thank you for taking the time to share them with other travelers. We look forward welcoming you back with us Best Regards

"Great staff and breakfast options"

5
04/06/2016

Good service, caring staff, great breakfast options, clean, not far away from the border crossing, easy access to grocery stores and shopping areas. A bit dated, not always easy to get to the entrance at night. Overall, enjoyed the stay.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for sharing your comments upon your recent stay with us. Your comments are much appreciated as our staff takes pride in providing superior customer care. We are glad you had a great stay with us and please keep us in mind when plans bring you back in the Abbostford area. We look forward serving you again Best Regards

"Best sleep ever!"

5
30/05/2016

mmmmhhhhmmmm....clean crisp sheets on a comfy bed with perfect quiet away from the busyness of home...does it get any better? oh wait..it does because staff like Barry, Brenda and Marlene make everything just perfect!! Thank you Country Meadows for taking such great care of me while I work away from home!!

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for taking the time to review your stay with us. Our staff strives for excellence in customer care and look forward welcoming you back with us. Best Regards

"On our Return to list!!"

4
28/05/2016

From the moment we checked in with a very friendly and courteous front clerk we were impressed . Quiet location, very clean rooms , close to shopping, pub and restaurants. The only suggestion I would say when booking is ask for a second floor room.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for sharing your comments upon you recent stay with us. We would love to host your stay with us again and please do not hesitate to request the 2nd floor on your next visit. Your comments are much appreciated. Best Regards Management

"Perfect as usual"

5
28/05/2016

Three days of much needed rest and relaxation. The room was clean and comfortable, the staff always go above and beyond (Thank you Brenda). Always take advantage of the hot tub. There are lots of restaurants close by and it is easy to access from the freeway.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest It is always a pleasure to host your stay with us. Thank you for taking the time to share your pleasant experience with other travelers. We are glad you had a terrific stay with us and we look forward welcoming you back with us. Thank you Management

"Excellent hotel"

5
15/05/2016

Large clean room, very friendly and acommodating front desk staff helped me get a ground floor room as a touring cyclist. Large fridge in room. Good restaurant on site, and many choices nearby. Beer store across the street. Breakfast selection good.tub and shower in room, hot-tub on site.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for the lovely compliments and its truly appreciated. It was a pleasure hosting your stay with us and so glad you choose to stay with us. Your comments are very motivating to our staff as they continue to deliver superior customer care. We hope to see you back with us again on your next trip to this area. Once again thank you. Best Regards

"Excellent Stay at Best Western Plus COUNTRY MEADOWS INN"

5
09/05/2016

I had an excellent stay at BW COUNTRY MEADOWS INN, after the BW Regency Inn & Conference Centre in Abbotsford would not allow me to check-in because I had forgotten my credit card at home. I spoke to the Manager at BW Regency Inn & Conference Centre and told her I was a long time BW client (40 years), and had reserved the room with Best Western rewards points, and was willing to put down as much cash deposit as she wanted, BUT The MANAGER told me I had to have a credit card for incidentals and could not check-in without one???? Needless to say I WAS NOT HAPPY!! So if you want to stay in the area, I would recommend the BW Plus COUNTRY MEADOWS INN.

VEN S, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest Thank you for choosing BW Country Meadows for your accommodations. It was a pleasure hosting your stay with us and I hope you will come back and stay with us again in future. We look forward welcoming you back. Best Regards Management

"An Excellent Stay"

5
28/04/2016

Staff were friendly and helpful. The room was clean and comfortable.....a very comfy bed! The breakfast was excellent with ample choice....very good value. Definitely a good find. We were there with a large group and everyone enjoyed the friendly service.

VEN S, Guest Relations Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Guest We are so excited to hear about your stay with us. We truly take pride in providing superior customer care and your encouraging comments are much appreciated. We are glad you had a terrific stay with us and I hope the same with the other members of your group as well. Please keep us in mind while planning any events in this area. We look forward welcoming you back at the Country Meadows. Best Regards Management

"Friendly staff, clean room"

5
24/04/2016

We chose this hotel as it was closest to wedding venue, the staff were very friendly and helpful, and the room was clean and comfortable, very modern and new feeling. Breakfast adequate, good variety, good coffee. I would recommend this hotel anytime.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Marlene that she made an impact during your stay. We hope to welcome you back to the hotel soon!

"Mini vacation "

5
22/04/2016

Great pick to stay in Aldergrove Best Western Plus. Affordable. Easy access to anywhere. We were there mid week and it was relaxing and quiet. The staff were tremendous. Thank you to Marlene for seeking me out to return my cap I left in the breakfast room. Speaking of breakfast room, it was very good with my choice of a hot or cold breakfast or both. I enjoyed my stay and will suggest this location especially if White Rock or the Zoo are on your destination list.

"Hidden gem, Great room and welcoming staff"

5
12/04/2016

We were very happy with our recent stay in the quiet corner king jacuzzi suite. This location is very central to many area attractions. Jasmine at the front desk was professional, friendly, efficient and very welcoming. Our room was wonderful!! clean, quiet and cozy. The large jacuzzi tub was an added bonus. A great room for a romantic night. This location has a hot buffet breakfast and staff in the breakfast room work hard making sure everything is hot and well stocked. They have a nice pool, hot tub and gym all on site that was very well kept and relaxing. We will definitely be back, and tell our friends and families about this hidden gem. A big thank you to Maggie a manager that truly cares about her guests experiences.

"Great stay at BWPCMI in Aldergrove,BC"

5
12/04/2016

Nice place to stay on vacation in BC. The room was clean, the beds are comfortable for a great nights sleep too! The staff very friendly always greeting you coming or going! Would stay here again on vacation travels in BC!

"Great Hospitality!"

5
11/04/2016

From beginning to end our first stay at this hotel was an enjoyable experience. The greeting was friendly and the staff consistently helpful and committed to seeking our return business. The room was spotless, the bed comfortable, and the housekeeping staff efficient. The hot breakfast buffet was significantly better than most, and the ladies running the breakfast room did a great job keeping a lot of guests well-fed in a clean facility. The adjoining White Spot restaurant is accessible without going outside and offers a 10% discount to hotel guests. All in all it was a great stay. My wife and I are happy guests -- and we'll be back. ??

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Wow! What a wonderful review. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Maggie

"beds sucked"

3
11/04/2016

beds hard free breakfast a joke very noisey.This hotel is a poor exuse for a best western it is more the quality of a budjet hotel.The swimming pool is almost as hot as the pool there is very limited parking outside so if you leave you may not geta spot

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
We were distressed to learn of your dissatisfaction with our services and assure you that this is not the standard which we strive to provide. I hope you will accept our sincere apology in this instance and would like to re-assure you that your comments have helped us to address this area to provide better service in the future. I know this past weekend we had a small group in and they were placed together to avoid any disturbance to other patrons. We do control noise level after 10pm until 7am. Unfortunately some patrons do not respect the fact that there are others in the hotel for rest and disregard our security. I have reviewed the communication log book kept at our front desk, and did not see any notes of noise disturbances, was any of our staff members advised of the noise? I am sorry you felt the beds were uncomfortable, we do replace mattress every 1-2 years with the top of the line Felicity Queen or King Size Double Pillow Top Mattress. I have reviewed your comments with and instructed our Maintenance department to investigate and rectify if need be. Our hotel and staff take pride in exceeding all of our guest expectations, although we are known for the fine standards that have built our reputation, we still must be constantly on guard if we are to meet the expectations that you, as our guest, deserve and have every right to expect. We will be doing our best to correct this, and hope that you will give us the opportunity to redeem our fine reputation by honoring us with your valued patronage in future. If I can provide any assistance, please don't hesitate to contact me directly at 604-856-9880 or via email at [email protected] Warm regards, Maggie A

"Nice hotel great customer service"

5
09/04/2016

On our trip to Langley we started looking late for a room over the Easter weekend. We couldn't find a hotel in Langley that had a kitchenette so we ended up in Aldergrove. It is on the Fraser highway and 5 minutes south of highway number 1. Rooms were clean and what you expect, morning breakfast was ok. On checkout my teen left behind his laptop charger, we found the address for the hotel and they put the charger on the Greyhound so I didn't have to live with a teen without the internet. It would have been much easier to say they had not found it but they followed through

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. So happy to hear that you received the charger and that the hotel worked for your family. If you're traveling to our area gain soon, don't hesitate to call us. We would be happy to welcome you back. Warm regards, Maggie

"Always enjoy our stay at this Best Western, great location"

4
31/03/2016

pool was nice and warm, loved it. in the past it was warm, then it was cold on one stay...didn't like that as i do early morning lap swim .... would like to see the pool open at 6 - 7 am as 8 am is a little late in the morning to accommodate lap swim. I don't care for afternoon or evening swims as kids tend to be in the pool then. We like the fact that this hotel is dog friendly.

"Disappointed and unimpressed"

1
26/03/2016

My husband and I wanted somewhere to stay for a romance night. We reserved a king room, after finding online called hotel to confirm price room and booked with front desk even though it was $10 more than online. We got there listened to front desk complain about a guest who couldn't work the Internet, then how busy she has been etc. I empathized and waited for me room key. We got to our room and it had two beds, I immediatley called front desk and said they must have made a mistake. She said no we have no king rooms, I said I specifically called for a king, I let her know I wasn't impressed and didn't want this room as its our anniversary. I then went online and was able to find aval king rooms listed I went down to front desk she said that someone peed in the last king be room and kind of looked at me like do u want that one? I was grossed out instead of a romance night we are angry, sitting here on a separate hard bed in an outdated room... Not at all impressed

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you for bringing this to our attention. We are so sorry to hear about your experience here at the hotel and am very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. As promised to you in my separate email, I will be investigating this matter as we take all of your concerns seriously and will be reaching out to you privately Thank you

"Great Value, excellent service"

5
25/03/2016

We stayed at this hotel on the recommendation of our host in Canada. We all thought the beds were extremely comfortable and were very pleased with the breakfast and amenities. Clean and friendly hotel!

"Great place to stay while passing through"

5
16/03/2016

Very clean rooms beds are comfy to give you a great sleep. There is a place to eat as well great food think it's a white spot . The rooms are spacious and some have kitchens as ours did . Close to shopping and transit as well

"Older property, Mostly "GOOD", but should not be designated "Plus""

3
08/03/2016

The Tripadvisor Star Rating is either 3 Star (Average) OR 4 star (Very Good). I wish there was a Star option for "Good". The BW Country Meadows Inn in Aldergrove looks pretty good, but it did not deliver what we were hoping for. My husband liked the pool and hot tub, as well as the generous hot breakfast. We had earned a one-night "rewards" stay (free night) and were booked on the ground floor, in a pet-friendly room with a kitchen and 2 queen beds. The room was very dark and gloomy, probably because not much daylight could come in because the window faced a wall. No lighting in the kitchen at all. Very tiny and cramped bathroom (squeeze behind the door, then close it). No room to walk around the bed near the window. In the morning I noticed a large black stain on the carpet, which turned out to be a heap of crawling ants, hundreds of them! The front desk figured "somebody" had left out food and first offered to send in Housekeeping to "spray away" the problem. NO thank you, we did not want to breathe chemicals. We were then given a new room, on the second floor. No bugs there, but the same problem with one of the beds being pushed against the wall and very very tiny bathroom. We often stay at Best Western properties and I did not feel this was a PLUS property. Friendliness was average. We stayed a total of 3 nights, on business. In case the management attempts to downplay the ant-problem, I have taken pictures.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear garden-witch, I would like to apologize for your dissatisfaction in some of the areas of service. Your comments have been reviewed in detail and we have instituted corrective measures to ensure better service to you in the future. We take all feedback seriously and will re-assure you that we did have a trained professional pest control visit after your report to our desk staff Although we are known for the fine standards that have built our reputation, we still must be constantly on guard if we are to meet the expectations that you, as our guest, deserve and have every right to expect. We will be doing our best to correct this, and hope that you will give us the opportunity to redeem our fine reputation by honoring us with your valued patronage in future. Sincerely, Maggie Amirani

"A+ Clean, Comfortable, Relaxing, Friendly"

5
31/01/2016

Standard room, 1 king bed, jetted tub on the ground floor. Check in was fast and all the staff acknowledges you with a friendly greeting or smile. Wireless internet is lighting fast. Room was spacious, extremely clean and modern. The jetted tub is the best and so very relaxing. Very quiet hotel with a very comfortable bed. Breakfast was very good. There is a fantastic pub just around the corner, worth checking out. I would stay here again.

"Great spot!"

5
24/01/2016

Super little hotel with great value. Handy to everything in the area! Staff are great - and the hotel is connected to a super restaurant - great breakfasts! I stay at this hotel every time I'm in the area.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you Newed10 Thanks very much for sharing your comments - hearing about the amenities both inside and outside the hotel is always helpful to our future guests. Warm regards, Maggie A

"Model Property, Excellent Hotel"

5
17/01/2016

The staff is always friendly, rooms are spotless every time I stay here. Convenient location for my business needs in Langley. Good food in several directions., plus a restaurant right at the hotel as well. pool & hot tub clean too.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Dear Steve S Thank you for the recommendation. We're delighted you'd choose us again on your next visit. We love hearing from our business guests, who all love the location and convenience and selection of local establishments near by. Looking forward to welcoming you back Warm regards, Maggie A

"WORST hotel experience"

1
10/01/2016

I've stayed at multiple hotels over the past few years for work and personal travel and this is by far the worst experience yet. The younger staff was rude, the older staff was friendly but slow in all aspects. The hotel advertises as pet friendly but half of the hotel cleaning staff, many of which don't speak English, was afraid of my 10 pound dog. The room was super dank and humid not to mention it reeked of pee. I don't think they ever cleaned the carpets. They probably just charged the previous guest a cleaning charge and then didn't actually clean the room. We got a noise complaint one night because our dog was barking and the staff got on to us, which I totally understand, but how about getting on to the guests across the hall from us that were slamming doors at 10PM at night causing our dog to bark. I'm not exaggerating. It's like they were cleaning out the entire room of furniture carpet and all - door slams every 10 minutes or so for over an hour. The free breakfast was nice in theory. As long as you don't eat anything that they actually make, you'll be fine. The eggs tasted like solid sodium and the sausage was dripping in oil. I mean, if that floats your boat, book a room today!

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Further to your recent visit to the Best Western Plus Country Meadows, I would like to apologize for your dissatisfaction in some of the areas of service. Your comments have been reviewed in detail and we have instituted corrective measures to ensure better service to you in the future. Although we are known for the fine standards that have built our reputation, we still must be constantly on guard if we are to meet the expectations that you, as our guest, deserve and have every right to expect. We will be doing our best to correct this, and hope that you will give us the opportunity to redeem our fine reputation by honoring us with your valued patronage in future.

"Fred"

5
09/01/2016

This motel has the best staff in all areas. Great Breakfast very clean rooms I have always been treated excellent right from the the first stay to the last. If you are ever looking for s great room in Aldergrove I suggest you give them a try.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank you for taking the time to complete the survey regarding your recent stay at the Best Western Plus Country Meadows in Aldergrove and for choosing to stay with us once again. I can't begin to tell you how happy it made me to read your review about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we've done our job. I am so honored that you choose the Best Western Plus Country Meadows while you were in Aldergrove. And we're extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them. We look forward to welcoming you back again the next time you are in town. Sincerely,

"spend a few nights with friends"

5
07/01/2016

When to come to the Best Western Country Meadows Inn in Aldergrove it like coming to visit family even it is your first time or you have stayed many times you are always warmly greeted like a long lost friend. The staff not only greets you warmly when you arrive they treat you like family during your entire stay.

Maggie A, General Manager at BEST WESTERN PLUS Country Meadows Inn, responded to this review
Thank You Scott M, for your glowing review of the Best Western Plus Country Meadows. We truly enjoy your visits and appreciate you taking the time to post your comments We will see you when you are in town next Warm regards,

"Out standing hide away"

5
18/12/2015

Nice quit get away for business and not over priced like in the big city. Close to all hwy's. My girl friend and I were very happy with staff. So great places to eat close by also. Timmys close and shopping not far , short car ride and then to train to get into city quickly. Nice way to see everything.

"Consistently amazing and comfortable"

5
12/12/2015

The staff, the appearance and the comfort and cleanliness of this hotel is consistently great which is just what you need when working away from the comforts of home and family. Highly recommended for accessibility of location and the value is great for all of the above!

"Great place to stay!"

5
05/12/2015

Staff was really friendly and I all amenities were nice. It is located in a great spot around lots of places to eat! I had misplaced my credit card at check in and the front desk manager was very helpful in discussing my options. I really appreciated that!

"White Spot Still #1"

4
01/12/2015

We came to enjoy the White Spot restaurant & did not stay at the motel. The layout of this restaurant which is sectioned different spaces works out well (adding some privacy) during your experience. The quality of the food is tasty and the staff were very helpful & friendly. Highly recommend that anyone staying at the hotel try this establishment. Nicely decorated for Christmas!

"Too many dogs"

4
24/11/2015

A nice, normally quiet hotel, with very pleasant staff. This was spoiled by dogs barking every morning I was there. Before booking this hotel again I will ask if it is being used as a kennel so that I can make alternate arrangements.

"COZY"

5
21/11/2015

Love this place, I stay here whenever I am in the area. Always a pleasurable experience. Would recommend this hotel to any travelers wanting a quiet retreat for any reason. All amenities and a White Spot (MY ALL TIME FAVOURITE) to boot. Love It, Love It.

"Staff and Management don't care"

1
29/10/2015

I am shocked to be writing this review. I stayed in this hotel with my family and my son's hockey team. Instead of placing our team together, we were separated throughout the hotel - and we booked early. All of the teams were separated. We requested a room closer to our team and Brenda from the front desk said there would be no accommodations or changes (we had early check-in on the first day of the tournament so it would have been EASY to move our room). We had an early game on Sunday morning. Our team was respectfully quiet with no sound before 10PM. Since the kids weren't near each other, they were running around the entire hotel finding their friends. Adults were partying until 3 AM - shouting so loud that we could hear everyword being said. After numerous calls and visits to the front desk from ourselves as well as 4 other parents from our team, the noise never stopped. THe next morning, the staff refused to allow us a late check out. Our son had the first game of the day and we did not have time to pack because we were all so exhausted from being awake all night long. My children could barely get out of bed. We then asked the receptionist to call her manager to see if we could check out late given the circumstances. The receptionist never called back. We called the front desk and the receptionist then told us that her manager had refused a late check out. It was Sunday morning at 7AM and they told us they could not help us. This was the WORST experience we have ever had staying with a hockey team and we have been traveling with Hockey for years. This hotel staff could care less about accommodating anyone. This environment was driven by a bad manager not interested in any form of human respect for a family who had had only a few hours of sleep because his staff could not control the rude guests.

"Noise and no remedy."

2
26/10/2015

This hotel is at major intersection. Fire trucks and road noise excessive. There was hockey team partying till 12.30. Staff could not get it under control and hotel manager was not willing to offer extended checkout to accommodate our family trying to sleep it off next morning. Our room was not located with our group and staff would not change. Disappointed. Also, what hotel doesn't offer bacon for breakfast buffet?

"Nice Stay"

5
19/10/2015

It was the perfect end to a nice day. Relaxing, the pool was excellent, the staff were personable and friendly. The breakfast room was well stocked, and the staff were helpful. Their is a White Spot Restaurant on the compound, so we went their for lunch before heading home. I will stay their again.

"Good Value"

4
16/10/2015

We had a pleasant quick stay and as we arrived late and left early. Hotel was easy to find and rooms were clean and nice. The check in staff was very pleasant and thoughtful. The room included a small fridge which was good for us. It was nice to have breakfast included with the room. All the staff was very friendly and helpful.

"clean, quite and close to services."

4
14/10/2015

Stayed here a couple nights, found it very convenient for restaurants and shops, quite and clean. The hotel is a little dated but when we were there they were repainting and adding new linens. Staff was helpful and friendly.

"Clean hotel"

4
30/09/2015

I stayed here for 2 nights with my parents- they had booked the executive suite which was supposed to have 2 bedrooms and a kitchen- we ended up with 2 adjoining hotel rooms and one of the had a kitchenette- this actually was better since I ended up having my own bedroom and bathroom and we didn't make use of a kitchen anyway (other than the mini fridge and coffee maker). The hotel is very clean, although outdated, especially when it comes to the bathroom and draperies. My room smelled like smoke although there are no smoking signs in the room. The beds were comfortable and the room was plenty spacious. I happened to have one of the only rooms that didn't even look out on anything except for the roof and the entryway coveringso that was a little claustrophobic not being able to look out a window. The breakfast was nice and had an assortment of warm and cold options, including waffles, eggs and a meat each day. There is a Tim horton's right across the street as well as a grocery store and a few small places to eat. This is a clean place to stay for families.

"Decent hotel in right location"

4
29/09/2015

This hotel was conveniently located in between Langley and Abbotsford. It is just a block from the main thoroughfare so it really wasn't out in a country meadow. The property appeared to be older, although well kept. Our room with 2 queens was of average size and featured a microwave/small refrigerator combo. The bathroom sink/vanity was separate from the toilet/shower area allowing for 2 people to be getting ready at the same time. The hotel does charge extra for a 3rd person in the room, even if that person is your own child when they are over 12 years of age. The breakfast options included waffles and fresh fruit. They also offered several meat and dairy options which we didn't prefer since we only eat vegan. They didn't provide any peanut butter for the toast or waffles.

"STORE MANAGER!!!!"

2
28/09/2015

We loved this hotel at first, stayed here before. We booked a kitchenette this time and another room for my family. Breakfast was great, front desk personnel wonderful, but the second night was the problem. If you book on another sight other than Bestwestern and there is a problem well your out of luck! They will not compensate or give money back or discount or even care. Matter of fact they will move you to a lower class room. Expect that will be okay. That's that nice store manager talking

"Delightfully surprised!"

4
22/09/2015

I stayed here for a wedding I was attending. I was honestly surprised at how cute this hotel was. I have paid a lot more for a hotel room, and got less amenities than I did here. I will comment however, that my bed was a little bit harder than I like. Nonetheless, I still had a decent sleep as it was very quiet outside. The night Front Desk Attendant also suggested a local pizza place which was awesome! Much appreciated.

"Excellent"

4
13/09/2015

This was an excellent place to stay and I will return. Everything we had indicated we were in the hands of people trained in understanding and executing customer service. The service here was better than some of the hotels I stayed at in the US. There was nothing negative.