Best Western Plus Hotel Wills Point, Wills Point

My stay was standard and the room was comfortable. I did see paper from a previous stay that caused some caution to how well the room was cleaned but apart from that all was well. I didn't know how to turn on the shower and the front desk attendant was very helpful. He didn't know how to turn it on after entering one of the empty rooms but he called his manager. I appreciate him going all the way to resolve my issue, (turns out you have to pull down on the faucet nozzle on the tub until it locks :). The only complaint I have was the breakfast---there was NO waffle batter (the one thing I count on at any Best Western is waffles round or Texas shaped that doesn't matter). Additionally, they did not keep the line stocked, I came down at 7:00 am to find empty warmers and a confirmation from the attendant there would be no waffles but she was making biscuits. There were plenty of Danishes, yogurt, juice, and fruit but I wanted some of the bacon, eggs, and hashbrown that I saw the remnants of. I think this may have been due to limited staff or shift change I am not sure, it appeared to be 1 person to service the checkouts/front desk, and the breakfast.

Hotel only a couple years old so it is clean and modern. We checked in early with a plan of a 3 night stay. The first night I was called to the lobby due to the hotel being overbooked and we had been checked into the wrong room. After standing there for 1/2 hour I finally went back to the room and went to bed. Next morning I inquired at the front desk why I was called to the desk if no changes in room was necessary. The only answer to got was we finally got it figured out. Upon return to our room that afternoon we were informed they had mistakenly given our room to another couple but again got the situation resolved. Now how do you give a room away that has been reserved for thee days and still has your personal belongings. When we entered our room candy was all over the floor and a clothes hanger on the bed. How long had someone been in the room? We decided to call it quits and checked out the next day. The other inconveniences include not a well stocked or attended breakfast area only one towel in the bathroom called three times for towels finally went down and collected them myself. Nice hotel but customer service needs work

Jamie Hansen, Owner at Best Western Plus Wills Point, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We traveled with two other couples for a trip to 1st Monday. We were able to check in a bit early and relax after our trip from OK. The hotel was very nice and clean. The staff was above and beyond - friendly & helpful - Suzy and her team were fantastic!

This new hotel, with an easy access location and safe parking is exceptional. The value exceeds that of properties that charge $200 a night. The staff is kind and caring. The hot breakfast is clean and has plenty of variety. The hotel is well appointed and décor is on point. This is the gold standard that all lodging should attempt to attain.

Nice Hotel, clean, great location for trade days. I gave this hotel an average rating because the breakfast was terrible. Most of the items, which were the same everyday, were cold. The biscuits were hard as a rock and the bottom half was not edible, eggs cold, gravy cold on most days. The hotel was full for Trade Days, the serving staff acted as though they got caught off guard by the number of people eating, the food ran out and they had to scramble to get more out. I want to give the hotel a higher rating but I cant, the water pressure was pathetic. I dont know what is going with the water but it was hard to take a shower with such low pressure. The hotel is one of the few places that is close to Trade Days, I will stay there just for that fact.

Overall the stay was great, only problem we had when we booked the reservation we didn't get a confirmation on it and it was the wrong rooms. But we made the best of it. Also one our our rooms wasn't clean upon arrival but Ashley did her best and got straight to it. Excellent customer service!

Great Management Parking lot clean fitness is very good great location very convienient lake tawakani is very close by great area attractions garage sale on highwaty 80 is a good thing to go i hope I have 200 words

When we arrived no one was at the counter I waited a bit then saw a number highlighted on the we will be right back sign so I called it and she was busy with another guest my wait was about 8 minutes I was not in a hurry so it did not affect me. Room was clean the box spring could use a cover as it was a little dingy looking but still clean. All staff that I ran into was amazing everyone was very friendly and actually seemed to enjoy working with one another. Would definitely stay here again.

Pros: New look, courteous front desk staff, A/C worked sufficiently Cons: Pool was closed (and not indicated as such on the website), front desk staff weren't very attentive to guests standing at the front desk (I had to call the phone number at checkout time), breakfast had few choices with unresponsive staff that kept using the microwave (and nearly kept me from heating up my own items), water pressure in shower was greatly lacking All in all, I would say that I received about 2/3 of the value I paid for this hotel. Next time I stay in that area, I'll be looking for alternatives higher in quality and with more attentive customer service.

I can't believe I found this hotel at the price I got it at. Still brand new with a nice pool and awesome breakfast. Only 15 minutes from canton trade days. Will absolutely come back next time I'm in the area