SureStay Hotel by Best Western Portland City Center, Portland

Very modern remodel. Super friendly staff. Location was perfect because I was there on a medical trip to OHSU and it's .5 miles away. During my experience my love one had complications during a procedure I left in a hurry from hotel room leaving my cell phone behind. After a couple days I returned and there it was waiting for me. Thank you very much.

I chose this hotel for its proximity to OHSU, along with the price, and it's become obvious to me that SureStay may be a subsidiary of Best Western but it is the lower end of the quality spectrum. The front desk staff are not friendly or helpful. In the room I stayed in during my last stay the carpet was buckled in numerous places. I tripped over it a number of times. Rooms are not being cleaned every day, likely due to Covid, but the price has not decreased.

Smaller room and a little older, but bed, pillows, towels, etc were very clean and very comfortable. In best location to reach OHSU for necessary visits. As always, confused about traveling Portland freeways, but able to get around from this location easily.

Front desk is not welcoming at all/ heaven forbid you decide to stay another night at checkout time. I am a diamond select member and I was treated as if i was homeless. Bathrooms are updated and beds are comfy.

I have stayed at the SureStay by Best Western several times, and I always have a terrific experience. The staff are wonderful and the place is terrific. There's a great restaurant right below too. And convenient shopping.

Pull out bed had dirt and dog hair covered sheets. Breakfast was a bag of rotten and expired 'food' items. Suggested to staff that slamming doors be looked at. Response was RUDE and staff directed fault to me (for not complaining sooner). Only 1 staff member at counter was glued to her cell phone. Very unprofessional.

First room had a horrible smoke smell so they switched me to a different room. This one had no odor issue so I'm happy. I turn on the AC and notice that's where the smell was. I tried seeing if I could get used to the smell but I just had a terrible headache. I had to go without ac or heat in a musty room. I thought about just sleeping in the car. Never again.

Very close to OHSU, our two king bed room was very spacious, wifi worked great, and breakfast is served in the morning. The orange juice was great, not watered down or anything. Large roomy balcony with chairs too.

My nephew needed a room nearby our home. We chose this hotel as it was less than a quarter mile down the road, it's most beneficial feature. It was adequate in most regards, however, expensive for its amenities. At reception was a professional and informative gentleman. He assisted with all our needs. I would recommend it if one needed something in the immediate area.

Okay experience, first time in Portland, there for a retreat and I didn't know the city. I have since learned of many other better places to stay if I were to do it again. The place was old and run down. The worse part was that it was very noisy from highways nearby and I barely slept. Close to bus, but not close to Max lightrail train. As a single woman I would not stay here again.