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Código ventaja

Destino

Plymouth, Royaume-Uni

LLEGADA

06/07/2022

salida

07/07/2022

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2  Adultos0   Niño

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Código ventaja

New Continental Hotel, Sure Hotel Collection by Best Western, Plymouth

Millbay Road, PL1 3LD, Plymouth, Grande Bretagne - Ver en un mapa
New Continental Hotel, Sure Hotel Collection by Best Western - Vista exterior El New Continental Hotel, Sure Hotel Collection by Best Western se encuentra en el centro de Plymouth. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Explore las maravillas marítimas de la "ciudad oceánica" de Gran Bretaña.Con una excelente ubicación en pleno centro de la ciudad, Plymouth el New Continental Hotel, Sure Hotel Collection by Best Western se encuentra a poca distancia a pie de la costa, de las tiendas y de una gran variedad de atracciones.De hecho, al otro lado de la calle podrá encontrar una de las principales instalaciones de entretenimiento del suroeste, Plymouth Pavilions, al tiempo que el mundialmente famoso Plymouth Hoe está situado a menos de 10 minutos a pie.Desde el momento en que entre por la puerta hasta cuando nos diga adiós, nuestro cordial y profesional personal se encargará de proporcionarle todo lo que pueda necesitar durante su estancia para que pueda disfrutar del mayor nivel de comodidad y de un auténtico deleite.Relájese y desconecte de todo en una de nuestras 99 elegantes habitaciones, que incluyen habitaciones con dos camas de matrimonio, habitaciones familiares y románticas camas con dosel. Todas las habitaciones cuentan con televisor con pantalla plana, secador de pelo, acceso gratuito a Internet Wi-Fi y mullidas almohadas para disfrutar de un apacible descanso nocturno.Si le apetece una sesión de ejercicio durante su viaje, nuestro complejo de ocio cuenta con una piscina cubierta, baño turco y gimnasio completamente equipado.Nuestro hotel cuenta también con más de 80 plazas de estacionamiento, por lo que puede dejar su auto aquí mientras que realiza sus recorridos por la ciudad. Disfrute de un breve paseo al puerto histórico con sus maravillosas vistas o visite las numerosas tiendas independientes del West End de Plymouth.Si prefiere salir a conducir, el Acuario Nacional Marino se encuentra a solamente 5minutos en auto, al tiempo que la hermosa casa solariega de Saltram se encuentra a 8 kilómetros del hotel.

Sure Hotel Collection

New Continental Hotel

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Los puntos fuertes del hotel

  • Restaurante en el hotel
    Restaurante en el hotel
  • Aire acondicionado en el hotel
    Aire acondicionado en el hotel
  • Salón de cócteles en el hotel o a menos de 30 metros del vestíbulo del hotel.
    Salón de cócteles en el hotel o a menos de 30 metros del vestíbulo del hotel.
  • Recepción las 24 horas
    Recepción las 24 horas
  • Centro deportivo/gimnasio
    Centro deportivo/gimnasio
  • Servicio de habitaciones
    Servicio de habitaciones
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Travelers Choice 2022
Basado en la opinión de 865 huéspedes
NOTA EMITIDA
Excelente
292
Muy bueno
295
Normal
161
Malo
74
Pésimo
43
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
116
De negocios De negocios
128
En familia En familia
163
En pareja En pareja
275
En solitario En solitario
25
NOTAS RESUMEN
Limpieza
Ubicación
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Servicio
Calidad del sueño
Relación calidad-precio

"Good position, parking, good value"

5
Janet H, Toulouse, France 27/06/2022

We booked this trip for 2020. The hotel generously honoured our booking at the original price. The hotel is not a luxury hotel, but the service is of a luxury standard. As I use a wheelchair, the hotel changed me to a more easily accessible room. Our room was light and clean, with a comfortable bed. Breakfast with waiter service. We found a space in the hotel parking for the 3 days we were there, at a cost of £3 per day. We would definitely stay there again.

"Some minor comments, not quite excellent but very, very good."

4
Yachtjudge, Lymington, Hampshire,England 27/06/2022

We stayed two nights. We had arrived and found a parking spot very close to the hotel entrance. Although the hotel doesn't manage the parking and it's not possible to book a parking space in advance it really is an excellent resource given the hotel's position right in the centre of Plymouth. On arrival the car number is registered, the parking charge of £3 per day added to the bill and then the hotel bill has to be paid. The room on the 5th floor had clearly been renovated, the beds were extremely comfortable, the shower excellent, the room had plenty of drawer and cupboard space and the desk has lots of plug sockets – so great for charging, phones, laptops etc. We find hotel duvets much too warm in the summer and had asked for sheets and a blanket or if they didn't have sheets for the duvets to be removed from the duvet cover. The duvets were removed from the cover but no blankets provided. When I mentioned to reception I was provided with extra sheets – not ideal but did enough to keep me adequately warm and not too hot. The room was not airconditioned but a fan was provided and with the window shut it was quiet. Some minor comments about the bathroom. I have reduced mobility on one leg and would have appreciated something to hold onto at waist height above the bath when showering and getting in and out of the bath. It would have been good to have had something to leave washbags on. There isn't enough space on the shelf above the washbasin and its not really acceptable to leave them next to the WC. Breakfast was excellent. The poached egg I asked for on the first morning with my “full English” was the best I've had in a hotel for many years. Next morning we both had kippers but asked if we could substitute black pudding instead of the egg. They did, no question, no problem. The hot courses came quickly on very hot plates and were very good. The choice of cereals, fruit salad etc before it was good too. We had one evening meal at the hotel; a formal reunion dinner for about 30 people. We had chosen our meals in advance from a list provided by the hotel, I had chosen sea bass with risotto. Fish excellent but risotto seriously overcooked – more like rice pudding. All the other food was excellent. I wanted to travel to and from the University by taxi. Reception were very helpful. They have a hot line to “need a cab”. Taxis when ordered came quickly and weren't expensive. The criticisms above are pretty minor. We slept well, at well and felt looked after by an excellent reception team. Not quite an excellent stay but very, very good.

"Very Happy Couple"

5
Chris G, Greater London, United Kingdom 23/06/2022

The welcome was warm, the room was really comfortable and the food & drink (only had breakfast) were nice too. We went to the swimming pool a few times, where they also have some small sauna and steam rooms beside the pool. There's also a gym which I didn't use but the facilities all looked good to me.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us your lovely feedback Chris G, it's lovely to read. We hope we'll have the opportunity of welcoming you back to the hotel very soon. Warm wishes from the whole team.

"Very bad would not recommend"

1
User 10/06/2022

We went to treat to our self's to a swim,we've been for weeks but when we arrived we needed to be members which we didn't before no one told us this and the employee was very uncooperative and unhelpful we felt isolated and upset doe to the fact it was too expensive prior to our normal session

"Family vist to hotel to see my children"

5
User 09/06/2022

This hotel is amazing I come here every 3 month to see my son I have adhd and autism the staff are so helpful and kind and welcome me for the first night and always been great with son when he arrives on the second night I am due to return to see son again on 30 June and just want to thank Harriet on reception for helping with phone calls and emails in last two weeks about my next stay and look forward to arriving soon and would recommend this hotel to anyone great staff great reception beautiful rooms nice swimming pool and children friendly I have been going now for few years and would not go any where elese

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your wonderful feedback Road713633, your kind words really does mean a lot to us. I have passed on your special thanks to Harriet. We look forward to seeing you again on 30th June. Warm wishes from the whole team

"When you ask you still don't get!"

2
PAULA R, Plymouth, United Kingdom 02/06/2022

I thought I would treat myself today so arrived at the hotel to have breakfast the lady in reception was very helpful, took me to the restaurant area the staff there told me the prices £6 for continental and £12 including a cooked breakfast. I opted for the continental and paid my cash was seated asked for tea, a manager came over and asked if I wanted the meat and cheeses yes please! Toast arrived, went to get fresh fruit and juice sat and ate that but sanely nothing else came. When leaving I did suggest to said manager that when asking a customer what they wanted it is usually customary to bring the food to them. I was however full on what I had however that did spoil it a little. I would have asked him to remind him but after heading off to fetch said cheeses and meats he didn't return until I had finished!

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your feedback PAULA R. We were very disappointed to read your review and to have received such a poor rating. A Continental breakfast includes ham and cheese along with fresh fruit, yoghurts, cereals and pastries from our buffet area where guests can help themselves. I am very sorry if this was not made clear by the team. I hope this will not deter you from choosing to dine with us again in the future. Warm wishes from the New Continental Team.

"GREAT PLACE TO CELEBRATE"

5
Jake B, Rushden, United Kingdom 18/05/2022

My Mother celebrated her 90th Birthday in the Hotel's Ballroom. It took my Daughter and I about an hour setting up with the help of one of the hospitality staff. The staff we magnificent in giving us what we needed. Though not a requirement at that time, they chose to wear masks throughout which was a comfort to some of the covid anxious guests. A cold finger buffet was laid on; it was beautifully displayed, plentiful and delicious. We expressed our desire that if there was any left over it be taken to a facility for the homeless. This request was duly carried out and to our complete satisfaction. The staff distributed Birthday Cake to everybody and really could not be more helpful. The whole event, the ambience, atmosphere and 'can do' attitude of the hospitality staff, together with a bar and excellent bathroom facilities made the whole occasion a huge success and for that we thank you. This hotel is an ideal location to celebrate special occasions. You will not be let down and everybody bends themselves backwards to make your event most memorable.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you leaving us such a lovely review Jake B, we're delighted to read such wonderful comments and so pleased that your mother had such a fantastic 90th birthday celebration. We hope to welcome you back again in the near future, maybe for your next special family celebration! Warm wishes from the New Continental team.

"Not bad, needs a good updating though,"

3
JackRMutton, Kettering, United Kingdom 12/05/2022

Not a bad hotel for a week but could do with a serious makeover as you can tell some areas havent been changed for 25 years. did find the room comfortable and clean. Wifi was fine for working. I didnt have breakfast here so couldnt say how it was. Plenty of parking and near enough to town that you could walk somewhere for dinner.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your feedback JackRMutton, we will certainly take your comments on board. We're pleased you found your room to be comfortable and clean and were happy with our location. We hope you'll choose us again on your next Plymouth visit. Warm wishes from the New Continental team.

"Great location for Plymouth Pavillions"

4
minxiesmum, Falmouth, United Kingdom 08/05/2022

I was only there one night for a concert at the next door Plymouth Pavillions but would not hesitate in going again. I had a pre event meal in Steve's Brasserie, lovely food (I chose 2 courses for £20), friendly service from the waitress. My double room was comfy, nice size bathroom. Only negative I can say is it would have been nice to have some usb electrical sockets. I had one adapter, and thankfully I found a second on the back of the tv, but in todays age charging facilities should be in the room. The hotel is only 5 mins walk from the city centre, and about 15 mins walk from the railway station- a great location for a Plymouth stay.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you very much minxiesmum for your feedback, we're delighted you enjoyed your stay with us and pleased that you enjoyed your pre-theatre meal, I will pass this on to our chef and the team. We hope you'll consider choosing us again when you're next visiting Plymouth. Warm wishes from the New Continental team.

"Completely let down"

1
User 27/04/2022

While i was staying there ,Asked the reception to book 2 nights a week for the next 5 weeks. They could not do it straight away and ask for an email. They sent an email confirming the dates and prices, to which I excepted. Another email arrived asking if they could contact me for card details, which was not a problem. They rang for card details and then said , oh we dont have any rooms available. Seems this place can let you down.

"Fantastic location to explore Plymouth"

5
User 24/04/2022

Myself and my Husband have just returned from a 2 night stay, we were part of a large party of 16. We found all the reception staff to be friendly and approachable and very helpful through the booking process and during our stay. The superior double room was of a good size, and was very warm and comfortable. The dining room staff were great and breakfast was varied, and the cooked breakfast was always served hot and was of a high standard. We used the spa area and enjoyed the swimming pool and sauna, and I also booked a treatment. The cleanliness of the hotel was immaculate, there have been comments that the hotel could do with a lick of paint, but I found the decor in keeping with the era. The location is perfect for visiting Plymouth, many of the sights being in walking distance. We would definitely stay here again.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you very much beckyaR6025KQ for your wonderful comments, we're delighted you enjoyed your stay with us. It's great to hear that you will definitely stay with us again - we look forward to welcoming you in the future. Warm wishes from the New Continental team.

"Fabulous Hotel"

5
Londonlady186338, London, United Kingdom 22/04/2022

Stayed here for the second time this year and it didn't disappoint .The rooms are spotless .the staff couldn't do enough for you and the breakfast was perfect .This hotel is one of the best I've stayed in and it's very good value for money ,we are returning in August . Thanks to all for making our stay most enjoyable.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your lovely comments Londonlady186338 - we're so pleased you chose to stay with us for a second time and delighted that you enjoyed your stay. We look forward to welcoming you back in August! Warm wishes from the New Continental team.

"booking"

5
User 21/04/2022

Spoke to a lady called Harriet on the phone today and she was amazing. A real credit to the new continental hotel, She was so polite and helpful. I couldn't ask for anyone better! I cant wait for my stay in september, for my wedding. Thankyou.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
This is lovely to read jordanas875 and we will be sure to pass your fantastic comments on to Harriet. We look forward to welcoming you in September! Warm wishes from the whole team.

"Do not have high expectation from this hotel or it's staff even as a loyalty member"

1
Babylon_108, London, United Kingdom 19/04/2022

As said in the title, no recognition or provision of service for loyalty member. Unclean room, dirty carpet and bathroom (toilet). No replacement of shower/bath products after day one. Broken equipment (windows rattling and propped with used cardboard box). Staff unresponsive. Noisy guests banging doors, children running up and down corridors. No food (lunch) or drinks in the bar, no offer of provision of food or drinks in the bar at lunchtime or evening when asked. We reported issues on day one but gave up on day two as the issues continued we were disappointed with the unresponsive staff and couldn't wait to leave

"Friendly staff and near Plymouth Pavilions"

4
Mosey26, Newbury, United Kingdom 19/04/2022

Perfect place to stay when going to a show next door. Breakfast had many choices and was served on nice warm plates. We also had a bar meal which was perfectly prepared and presented. Every one of the staff members were cheerful and helpful. The car park was partly on a slope and very tight.

"Lovely hotel conveniently located"

5
User 15/04/2022

Myself and my son stayed for one night in a twin room, we were seeing a show at the theatre royal which is nearby Our room was clean and comfortable, the staff were friendly and accommodating, breakfast was delicious and the leisure facilities are great, wish we could have stayed longer thank you!

"excellent staff!"

4
Gary A, Bristol, United Kingdom 12/04/2022

The thing that really set this hotel apart was the friendly and helpful staff! We had to move rooms due to a bad mattress but the comfort of the bed is always subjective so we can't really complain about that. Mattress was too soft just in case you wanted to know :-) Great location and very clean. Bear in mind there might be a noisy wedding going on at the weekends so make sure you get a room on a high floor ;-)

"Good stay"

4
Menabilly, Par, United Kingdom 11/04/2022

The hotel is well situated within Plymouth near Union Street, the rooms are comfortable and clean and the staff is very helpful and always pleasant and solves any issues with booking taxis to get around. I will definetly come back.

"Happy to stay again"

5
User 11/04/2022

Gym - excellent! Staff - excellent! Cleanliness - Outstanding! Honestly, the only things I would say could be improved slightly are that it could do with a lick of paint and the carpets updating in the hall (but hey, it is a listed building) and the towels need to be bigger. Other than that I was extremely happy with my stay and will definitely try and book for my next business trip to Plymouth.

"Midweek break"

5
BerkyBip, Newbury, United Kingdom 01/04/2022

The hotel itself is a beautiful building with lots of great feature mouldings , elegant and immaculately clean throughout; very comfortable room too. The staff were helpful and welcoming, making the stay very relaxing. Food good and great location for the centre of town and trips locally, thoroughly recommend.

"Distinctly Average"

3
Simon-Dwyed, Cardiff 25/03/2022

Stayed for two nights, not sure I could stay for any longer nor will I probably stay there again Despite paying £71 for the room, you then have to pay £3 per day for parking. The reason I chose this hotel was because it had parking, I did not however realise I had to pay for it. The room and bathroom was compact to say the least. There were no plug sockets near the bed and for some bizarre reason the plug sockets that were available are in the middle of the wall, so your mobile dangles whilst it is charging. There was no chance of charging my toothbrush! The towels in the bathroom whilst clean are a little on the small side and the shower cubicle must have been designed with a very small person in mind. Overall, I would be high unlikely to stay there again

"Great location and staff"

5
clairesY1909GU, Redruth, United Kingdom 22/03/2022

We stayed one night to attend the Plymouth pavilions. Room was ready early, good parking, hoe, Barbican and drakes circus all within walking distance for us. The staff were so friendly and helpful. Room was clean and breakfast was great. We thought the price was very reasonable.

"Weekend away"

5
Adventure17330286425, Chippenham, United Kingdom 20/03/2022

Stayed for 2 nights with my mum over the weekend. The hotel was very clean and had all the basic necessities. The decor was slightly dated but does it's job. Only a couple of small issues with the room, the room was quite warm but windows may be dangerous with young kids, and there are no plug sockets near the bed. The pool, ‘spa' and gym were very convenient and we used a couple of times in our stay. The reception staff were very helpful and friendly too! The location is great, walkable to most areas of the city but far enough away to avoid a lot of the city noise.

"Spa break"

5
User 07/03/2022

A fantastic stay. The staff were extremely helpful. The pool and spa area were clean and well maintained. The food in the restaurant was very good and the staff very friendly. All in all highly recommended and I will return.

"Great location. for the Plymouth Pavillions!"

3
Moaningminnie1975, Edinburgh, United Kingdom 07/03/2022

We chose this hotel as the entrance to the Pavillions is basically at the bottom of the car park and we were attending a concert there. It's about a 10-15 walk into the main shopping centre so if you're not visiting the pavilions you'd probably want to stay at the holiday inn which is much more central but I'm not sure if it has parking. There is car parking available at the continental for £3 for 24 hours so that's nice and handy. Inside the staff are very friendly and welcoming and let us check in early which was appreciated. The rooms are basic but very clean. The downside is the location of the hotel, next to a dual carriageway, means it's very noisy from around 5.30am so you can't sleep with the window open. It's still noisy even when closed. Consequently I woke up at 5.30am and couldn't get back to sleep so I was shattered. It's a shame as the bed is really comfy! In the room the only things lacking are: 1. There are no bedside lamps - only overhead spotlights - which makes it hard for one person to read if another wants to go to sleep and there's no subdued lighting at all so it's either on or off bright lights. 2. There are no plug sockets next to the bed so you can't charge your phone next to your bed which is a pain if you use it for a clock as I do. You would have to walk over to the dressing table every time you want to check your phone. 3. You can hear everything through the walls though I've yet to find a U.K. hotel where this isn't the case. 4. There are no sweeteners on the tea/coffee tray which is super annoying as I can't stand sugar so my morning brew was a bit rubbish Other than that the room is fine. Basic but very clean. There's no shampoo or conditioner but there is a bar of soap and some shower gel and some quite small fluffy towels. We didn't use the pool / gym and didn't have breakfast so no idea what these facilities are like.

"Nice hotel"

4
Philly8888, Droitwich, United Kingdom 06/03/2022

We stayed here for a couple of nights, have visited Plymouth alot, but not stayed here before. The hotel was very nice - helpful staff, good sized rooms, spotlessly clean and well equipped. Good location for the Hoe, shops and Barbican. Didn't try any of the food. Would definitely stay again.

"No!"

1
Justlookingx, Street, United Kingdom 28/02/2022

Smacks of Jack Nicholson wandering around in the shining. Dated is the key word. Massive gap in the windows meant I might as well as slept in the harbour. Breakfast okay, but again circa 1800's . Pool needs a clean, big gaps on wall where the tiles are off.

"Friendly hotel"

4
J9651VVpatriciab, London, United Kingdom 22/02/2022

I had booked a single room and was surprised by the size of the room and bathroom, much more generous than many in which I have stayed. Very helpful and friendly staff and a good location for Plymouth Hoe and the town centre

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us your comments J9651VVpatriciab, we're pleased to see you enjoyed your stay with us and found our team and location to be the highlights. We hope to welcome you back soon. Warm wishes from the New Continental team.

"Nice but noisy"

3
BronwenH292, Camelford, United Kingdom 20/02/2022

We stayed here for 1 night. Room was adequate with everything you need. Helpful staff & we were able to use the pool facilities while waiting for our room. I have never stayed anywhere where the sound proofing between rooms is so inadequate. Kept awake & then woken up the next day by the women in the next room squawking,laughing & swearing at each other plus you can hear the shower running. For the price you charge the sound proofing should be better. We stayed at the Copthorne the night before for a fraction of the price & there was no sound between rooms.

"Valentines"

5
Eccentric2525, Bideford, United Kingdom 19/02/2022

Just a one night stay, first time at the New Continental after previous hotels have been found lacking but I genuinely believe it won't be our last stay. Polite and pleasant staff. Clean rooms with a large amount of space, so no feeling cramped. Brilliant facilities, they even let us check in early, which was very kind and appreciated.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your wonderful comments - lovely to read. We really hope to welcome you back soon. Warm wishes from the New Continental team.

"Excellent Find"

5
Sue24601, Rye, United Kingdom 14/02/2022

Friendly staff, lovely room and great breakfast, £3 for 24 hours parking was great value. Good position and only a short walk to the Barbican for restaurants and bars. We will definately stay here on our next visit.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your lovely words Sue 24601, we're thrilled that you enjoyed your stay with us. We hope to welcome you back soon! Warm wishes from the New Continental team.

"Rude staff, stained carpets, filthy pool"

1
User 07/02/2022

It's nice to see the other reviews mention their rooms having stained carpets and the staff being rubbish Unwelcoming and rude. My room had a huge stain near the bed and table and the very rude management called me and told me they needed to get the carpet cleaned and charged me 50 quid. I asked for photos because if it was something I did I'd happily pay for it but I wanted it confirmed that it wasn't one of the many stains in the room already. The carpets were rank! First lady I spoke to said I should had reported stains on the floor which is stupid never heard that in my life the second man said he was told the stain was wet that I did it and he was charging 50 quid..his tone was horrendously disgusting I'm sure I would had noticed a large dark stain upon leaving and I would always pay for damages if I actually believed I did it and if they sent me me photo of the damage I would know straight away if it was me or the stains that were there before hand. Regardless I would never go back even without that issue the pool was disgusting. Filthy changing rooms, my room smelled of mildew when I arrived. Again carpets were filthy and very large stains. The food is mediocre nothing to rave about was overall overpriced and now even more so for a very average hotel at best. The only good thing I have to say about this place after today is about the location. I wouldn't stay here again if they paid me to. Even reading their responses to the complaints on here is unconvincing and full of excuses for their crap service and rude staff and dirty rooms.

"Excellent"

5
AllyF28, Glasgow, United Kingdom 06/02/2022

My room was lovely and comfortable, hotel very clean, all staff I encountered were friendly and helpful including the laundry man when i ended up on the ground floor in the staff quarters by pressing basement on the lift ! Pool area just a little tired some tiles on wall needed fixing by a ventilation area which was a bit unsightly but given the 2years of covid , hoteliers have just had the hardest time , fine for a swim and again friendly staff .

"Nice Stay"

4
suszannahs, Truro, United Kingdom 04/02/2022

We only stayed for one night and arrived in the morning so couldn't check in but the receptionist was really helpful and friendly offering to store our luggage and logged the car so we could leave it and go into Plymouth. We checked in early evening and we were shattered from a day sight seeing, the bistro was closed but the bar/room service menu was great. Lovely hot bath, huge room, comfy bed and great room service and best nights sleep for a long time. The place was really clean and the staff still wearing masks we left happy bunnies

"Welcoming Stay"

4
Graham W, Woodford Green, United Kingdom 31/01/2022

Routine stay at the New Continental. Always welcoming. We had an excellent room and fine breakfast. Despite a function taking part in the hotel the service was excellent. Simon the manager keeps his team on their toes.

"Lovely overnight stay"

4
Michelle M, St Austell, United Kingdom 30/01/2022

A great one night stay, swim, steam, sauna, shame there was no hot tub. Breakfast was great, and dinner in Steve's Brasserie perfect! All staff were fantastic and all westing face masks which was superb. Room 224 was nice and quiet, although bed was a little hard, but that's personal choice. Easy/short stroll to the Hoe.

"Perfect stay for seeing a show"

4
User 26/01/2022

Clean spacious room, good shower and ideal for a night stay close to theatre, shops and restaurants. Staff are very friendly and helpful. Lovely breakfast with excellent service and nothing was too much trouble.

"Nice hotel ideal location"

4
Graham S, Launceston, United Kingdom 23/01/2022

Nice hotel and ideal for all city centre amenities, 5 minutes walk to theatre and main shopping area, 15 minutes walk to Barbican, basic hotel however good value for money clean and tidy, all staff during our stay were very friendly.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you so much for your feedback Graham S, we value all guest comments very much. It was a pleasure having you stay with us and hope we'll have the opportunity of welcoming you back soon. Warm wishes from the New Continental team.

"Perfectly comfortable for a night's stay"

4
Primestop, Braunton, United Kingdom 23/01/2022

Just metres from Plymouth Pavilions and central for the main theatres and the shops and restaurants in the city centre. Plenty of parking on site, but booking.com hid the fact that you have to pay £3 per night. A reasonably comfortable, though aging, bed. A decent freshly cooked breakfast, though the hot options are limited to a Full English, the veggie alternative and grilled kippers. Prices vary enormously depending on whether there is an event at the Pavilions. There's a spa, gym and pool on site, which is free to guests - I didn't get there on this occasion, so can't comment further. Overall, a shade tired throughout, though not enough to put me off staying again.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you so much for taking the time to leave us your feedback Primestop, it was a pleasure having you stay with us and always lovely to hear that you'd stay with us again. We hope to welcome you back soon. Warm wishes from the New Continental team.

"Christmas Day Lunch, Staff on Go Slow."

3
Ratsides, Plymouth, United Kingdom 20/01/2022

As regulars to this Hotel for Christmas lunch we thought we would receive similar professional service to other years. Arrived about 12:30 for 13:00 start. After being seated we asked for drinks menu to order wine and bubbly for our table. We were told to go to the bar for all drinks. This caused a gathering at the bar which was difficult to comply with social distancing also we did not go back although we would have purchased more. Food was acceptable, Service of the food was extremely poor staff stood around perimeter looking and appeared to be waiting for the last person in room to finish eating before clearing any tables. This routine continued throughout, resulting in more than half the guests leaving before coffee and mince pies served, we left after 4pm without being served coffee and mince pies. We would need reassurance service will be improved significantly before considering The Continental for our 2022 Christmas Lunch. Disappointing not value for money.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us your feedback Ratsides. It's very disappointing to hear that you were not happy with your Christmas Day lunch. I can assure you that this is not the normal standard of service here at the hotel, as you have experienced previously. If at all convenient for you would you be able to send me an email to manager@newcontinental.co.uk with your booking name - I will look into this further and hopefully we can rectify this as we would really love to welcome you back for 2022. We look forward to hearing from you.

"Lovely ,friendly hotel ,no complaints ."

5
Londonlady186338, London, United Kingdom 14/01/2022

We spent two night here and it's a lovely hotel.We were made to feel very welcome by Hariot ,Callum and James .The family room was a good size ,clean ,comfy beds and a nice size bathroom .Breakfast was very good ,freshly cooked and plentiful.we have booked to return in April as it was such a nice experience ,Many thanks to everyone who made our stay so enjoyable.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your very lovely feedback Londonlady186338, they're so wonderful to read. I will be sure to pass on your comments to our team. It's great to read that you'll be returning in April, we very much look forward to welcoming you back then. Warm wishes from the New Continental team.

"Best and classic hotel in the town"

5
Theflash143, London, United Kingdom 14/01/2022

I stayed 7 nights and absolutely worth it staffs were friendly and approachable, breakfast was very authentic and delicious, pool and sauna was cleaned most say Beautiful and classic hotel in town, loved it :)

"Christmas party"

3
RachelD981, Plymouth, England, United Kingdom 26/12/2021

Lost a star for not allowing my review to on to the Facebook page. I booked my groups Christmas party here. The venue was lovely, the staff were amazing and attentive. And they all enjoyed the disco that went on til 1am. It was everything we wanted from a Christmas party except for the food. It would seem that vegetarian means 'not very hungry'. When my meal arrived everyone on my table automatically tried giving me food from their plates because my meal was so disappointingly small and they felt bad for me. It was embarrassing. Its the first time I've still been hungry after a 3 course meal. And for £38 a head it wasn't very good. The creme brulee, which is the dessert I always choose if available, was tasteless and the biscuit that came with it tasted stale. I actually left before 1am as I was hungry so I wanted to go find something to eat down Union Street. So a thumbs up for the Venue and the staff and a thumbs down for the food (vegetarian option anyway. Can't comment on the others).

"Super friendly and comfortable hotel."

5
User 22/12/2021

Very clean and comfortable hotel. Spacious rooms with great beds. Lovely bathrooms with lots of towels. Great showers and bath. Pool and gym area were nice and well equipped. Breakfast was above expectations and really delicious. Super friendly staff. Cannot fault anything.

"A great hotel in a prime location with a well organised system, good food in a relaxed atmosphere with great staff"

5
Mlucas432, Plympton, United Kingdom 12/12/2021

Top gaff top food great friendly helpful efficient staff and top beer. Breakfast next day was spot on as well. Nice good sized bath. The bed was massive and super comfy, room was perfect temperature but there was the option of air con or to turn the radiator on. Parking was good and free and the hotel is in a great location.

"Enjoyable stay"

4
Vicar64, Hereford, United Kingdom 06/12/2021

My husband and l stayed for 2 nights, we had tickets for the show at The Theatre Royal . Our room was spotless and the staff were all very helpful.Lovely hotel and would stay again. Only criticism is not a very wide selection for the continental breakfast and the pillows were too hard although l appreciate the latter is a personal preference.

"Weekend away"

4
User 06/12/2021

Very friendly and helpful staff. I didn't see anywhere on the website that said there were steps at the entrance, this was a problem for me as I have a mobility walker, it was sorted by using a different entrance, nothing was too much trouble and I would willingly return.

"Excellent - great stay"

5
User 03/12/2021

Excellent mid-range hotel - easy walking distance to Theatre Royal and shopping. Lovely staff - friendly and efficient. Parking on site was quickly arranged for us. Rooms were clean and welcoming with everything we needed. Easy to adjust radiators and lovely thick curtains. Good bath/showers. Breakfast did not disapoint - perfect poached eggs and good coffee. This will be our go-to hotel in Plymouth! Highly recomended.

"New continental hotel Plymouth"

5
freddytripp, Cornwall, United Kingdom 03/12/2021

Amazing hotel fantastic room and wonderful friendly staff. Beautifully clean and tidy throughout and breakfast was good value and worth having as part of the stay. Will definitely stay again and recommend to friends

"Lovely friendly atmosphere"

5
User 15/11/2021

The hotel was in the perfect location, the room was lovely and spacious. The breakfast was fantastic and the staff were lovely from when we arrived until we checked out. Will definitely be booking to stay there again in the near future.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your review michellebrown987, it's just lovely to read such wonderful comments and I will be sure to pass this on to the rest of our team. We're very pleased to read that you'll be back, we look forward to welcoming you! Warm wishes from the New Continental Team

"Birthday night out!"

4
demcauley, Cornwall 08/11/2021

My wife and I stayed here for a birthday celebration/night out. The hotel staff were superb - very friendly, professional and helpful. The room was spotless and well presented. If I were to make suggestions for the future it would be that some modernisation would help enhance the environment and although the £3 parking fee isn't expensive, I would include this in the room price. I don't expect to be charged for parking as a guest, although I do appreciate that the hotel's location does potentially attract a parking premium. Thanks for a lovely stay, though and I do intend to return.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us your feedback demcauley - we're so pleased you enjoyed your celebration with us and it's lovely to hear that you found our team to be so friendly and helpful. Thank you for all your comments, we will most certainly take them on board. We look forward to welcoming you back to the New Continental again soon. Warm wishes from the whole team.

"Excellent Hotel Stay"

5
sgpden, Helston, United Kingdom 08/11/2021

Stayed here for one night as we were going to an event at Plymouth Pavilion. Ideal location. Nice, clean room. Lovely cooked breakfast the next morning. First room had an issue, I went to reception and reported it, we were moved to another room straight away without any fuss.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your review sgpden, it's so lovely to read your comments and we very much hope to have the opportunity of welcoming you back soon. Best wishes from the New Continental team.

"Noisy. Poor Cleanliness."

2
997557V, Epsom, United Kingdom 02/11/2021

A very loud function was taking place on Saturday night which could be heard in many rooms until 12am. The hotel is also used as a boxing club for teenagers on Sunday afternoon. Groups of 10-20 teenagers were hanging around outside the hotel entrance drinking and smoking making it difficult to even get through the front door of the hotel. Loud music and P.A. from the Boxing again heard in the rooms above. A long black hair found hanging on the bathroom wall. Photo attached. Old dried blood on the bedding. Photo attached. The reception, bar and breakfast staff were all patient. polite, professional and accommodating. The duty manager was confrontational, and said I could leave the hotel if I didn't like it. Breakfast was good.

"Good hotel"

4
NewmarketTractorGirl, Worlington, United Kingdom 01/11/2021

The hotel and staff were great especially the young lady on the reception when I checked in on Sunday night, they had a boxing event on and there were groups of young men hanging around outside and as a solo female traveller it was quite unnerving. The receptionist apologised and said they would be gone in the evening which they were - she went out of her way to reassure me. The room was spotless and a good size. What let it down was it was extremely hot and the radiator could not be turned off and the window would not open. This made the room very stuffy for sleeping and I didn't sleep well. The breakfast was well organised, overall due to the heat in the room I would not book again - this needs to be addressed it must be awful in summer.

"Short stay in Plymouth"

2
User 01/11/2021

unfortunately despite asking for a quiet room, was given one overlooking busy road junction and opposite noisy pub. Room was hot - poor ventilation. Good, comfy, new bath. Crisp bedding, but very poor, heavy duvet. Leisure facilities not as described - utilitarian in nature.

"Great hotel"

5
karenb1267, St Austell 31/10/2021

Really lovely hotel with fantastically friendly staff offering a great place to stay in the city centre. Brasserie offered some lovely food (popcorn prawns were delicious) and a good range of items available. Bedroom decor was a little dated bit clean and tidy, with a really comfortable bed. Would definitely stay again and recommend to others.

"Lovely overnight stay"

5
User 29/10/2021

Enjoyed a lovely overnight stay last night at The New Continental Hotel in Plymouth very nice very clean Hotel and excellent staff had a pleasant bar meal yesterday early evening and the two young members of staff who were on duty at the bar were a credit to the Hotel the service was excellent, later in the evening when we returned the night manager looked after us and again the service was spot on hope the owners realise what great members of staff these people are. Breakfast this morning was lovely freshly cooked and hot served excellently. A very enjoyable stay was had by us both. My only small complaint was the hard bed and hard pillows but we will be back again.

"Mother and daughter massages Blue Harbour Spa"

5
Sarah T, Weston super Mare, United Kingdom 29/10/2021

The hotel is lucky to have Jacky and Emily on their staff in Blue Harbour Spa. Without a doubt one of the best massages I have ever had. Emily was superb and it was clear she is experienced. Jacky gave my daughter a hot stone massage which she absolutely loved. A great graduation treat.

"Great family visit"

5
620nicolab, Exeter, England, United Kingdom 24/10/2021

We stayed one night, for a family event, the room was lovely and clean, spotless in fact! Lovely swimming pool and gym, we spent quite a while in there, breakfast was fab, lots of choice and the staff we fab, can't wait for our next stay Thanks so much for a great weekend

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your review 620nicolab, it's so lovely to read your comments and we very much look forward to welcoming you back! Best wishes from the New Continental team.

"A Good Base"

3
westburywanderer, Westbury, United Kingdom 21/10/2021

We had a long weekend stay. Our room was clean and comfortable, just a little small. We enjoyed the range of hot breakfast available. Service was friendly and efficient. The location is great for exploring the city with most sites within a 20 minute walk.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you, westburywanderer, for taking the time to leave us your comments - we're pleased that you found our team to be friendly and efficient and you enjoyed breakfast. We hope you had a great time exploring our beautiful home city and hope you'll choose to stay with us again. Warm wishes from the New Continental team.

"Stayed for one night"

5
Dwarf71, Devon, United Kingdom 18/10/2021

Very clean room.Comfortable bed.Will recommended hotel to friends.Close to town so no need for taxi.staff very helpful and friendly.Room reasonably priced cheaper than premier inn and travel inn.Car park very cheap£3.00 for 24 hrs.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you so much for taking the time to leave us your feedback Dwarf71, we're delighted to read that you enjoyed your experience and that you'll recommend us to friends. We look forward to welcoming you back. Warm wishes from the New Continental team.

"Out of Date"

1
User 09/10/2021

Stayed for 2 nights. The room we stayed in was abysmal. dated and nothing like the photos on the web. The carpet was stained, the paint work was cracked . The bathroom was tiny. The area for the wash basin was so ridiculously small with no access to the towel rail.. The towels were too small. The hotel was like a ghost town although the receptionist informed me it was 90% full ?? .We did ask for a quiet room which was quiet but the outlook through the grubby window was diabolical . Never never again

"A Bit Faulty Towers"

3
Voyager780268, Leeds, United Kingdom 05/10/2021

Rung on the day for a booking and spoke to a friendly receptionist. The welcome was great too. But the pool was a shocker. The changing room floor was covered in mud and hair and the shower areas were grubby. Half of the lockers were broken and the safety mats had hair in then too. We had changed in our room and went to the pool. The water was COLD! The steam room there was a guest who kept putting albus oil on the fire pit and hadnt a clue why it was dangerous. We had a swim and grabbed out stuff. The changing rooms were still filthy so I spoke to the receptionist who was busy gossiping with her friend. I told her all the things wrong and after an hour it should have been cleaned. She could not care less and was quite rude. The following morning my daughter had refused to go swimming again ( my plan was not to use the changing room). The staff had only just started to clean from the day before. But they had not used a rubber broom so didnt get all the hair up. The floors needed scrubbing, but at least some of the showers were getting done. i spoke to the man on reception who had much more enthusiasm about the place. But the whole place needs a deep clean. The heating to the pool looked at (boiler service?) and a good overhaul. I had asked for a taxi booking, but when I went to check it had been done I had to wait in reception to ensure it had been completed on the second request. the lift was very slow We had loads of luggage and had to walk to the other end of a couple of corridors without assistance which was not helpful. the room was very old fashioned and again in need of an update, but it was very clean. Breakfast both my daughter and me got burnt vegetarian sausages. But the reception and bar area was nice as were the staff. this place has great potential but at the price we paid I would have expected a lot better. If they can do it up and keep the good staff I would return

"Catch up with friends"

5
millymolly135, Poole, United Kingdom 20/09/2021

Lovely hotel, friendly staff, great location, 10 minute walk from the Hoe or 5 to 10 minute walk to shops. Room and ensuite were of a good size. Bed was comfortable and we slept well. Breakfast was very good and service of staff at breakfast was excellent. We have stayed in various hotels and guest houses during our visits to Plymouth, but this has been the best and we will definitely use this hotel for our next trip.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your lovely review millymolly135, we're so happy to hear that of all the Plymouth hotels and guesthouses you've visited, ours has been your favourite - we look forward to welcoming you back on your next trip. Warm wishes from the New Continental team.

"Superb Service and Awesome Stay"

5
Honlordparker, Taunton, United Kingdom 20/09/2021

We stayed here for the night while visiting our Son at University and having completed a road trip around Cornwall. In fact, we got an awesome deal on Booking.com while we were sat in the Cornwall services. We were warmly greeted at reception by Harriet and Luke? (Memory is a bit blurred, to be honest). We were told our room (119) was on the first floor and advised there were a few stairs to reach the room, but on arrival at the room it was more like a flight of stairs, we gave it a go, but being disabled we thought it would be too much to keep going up and down during the stay, so we returned to reception and asked if there was an alternative. The room (110) was a lot larger, a bigger bathroom (take your own toiletries as the soap will withstand at best a good scrub) and very clean and tidy. A little tip here - Take a USB memory stick full of your favourite programs in MP4 format and it'll fit nicely into the Bush TV on the wall. Harriet was awesome and sorted us an alternative room, and even advised it faced a busy main road and we may find it too noisy (We did not, even with the window open, slept like freshly cut logs). It was awesome to have the aircon as we both got a tad warm during the night and I flicked it on and we were soon chilly again with the aircon unit focused on the bed. Breakfast the next morning was a very slick operation, the "continental" was out awaiting us, pastries, cereals, fruit salad, yoghurts and fruit juices and we were seated and our hot order was taken. It arrived very swiftly from the kitchen and was well presented and a good-sized portion, with quite thick bacon. Our only critic of breakfast would be a choice of Cumberland or pork sausage as we prefer a more "herby" sausage, but we are picky eaters. Parking is to the rear of the hotel. beware of parking up the side as it gets a tad snug when you want to get out if you have an SUV. I did not notice any marked Disabled parking spaces, oh and be warned there is a slight slope going from the car park to the hotel entrance. We thoroughly enjoyed our stay and will certainly be back when we visit our son while he is at Plymouth Uni.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your lovely review Honlordparker, it's wonderful to read the highlights of your stay with us. I will be sure to pass on your special mentions to Harriet on reception and Luke our porter. We were more than happy to move your room for you and just over the moon that 110 met your requirements. With regards to the sausages at breakfast, I will be sure to pass this on to our Head Chef. We look forward to welcoming you back to stay soon. Warm wishes from the New Continental team.

"Great Hotel Great Location."

5
Ian J, Hatfield, United Kingdom 20/09/2021

Really nice hotel in Plymouth close to the Hoe and the harbour great for the railway station and the town centre The rooms are nice clean good mattress on the bed for sleeping and a fantastic good hot breakfast delicious all the staff very helpful and friendly.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for you for taking the time to leave us such lovely feedback Ian J. We're thrilled to hear that you enjoyed your stay with us and hope we'll have the opportunity of welcoming you back soon. Warm wishes from the New Continental team.

"The New Continental Experience"

5
Geoff A, Yateley, United Kingdom 19/09/2021

The New Continental Hotel Plymouth offered my tour group excellent and clean accommodation which is situated close to all of the cities attractions. The menu choice was excellent with a high standard of presentation. The staff are a young well trained team who work together for the benefit of the clients. We will always be pleased to return to the hotel again. Geoff Allen Travallen Travel & Events

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you so much for taking the time to leave us such wonderful feedback Geoff, it was a pleasure to host your group and really pleased that you will return. We hope to welcome you back soon. Warm wishes from all of us here at the New Continental.

"Lovely"

5
User 17/09/2021

Really nice stay. Food was beautiful. Asked for balloons in our room and they did not disappoint. Staff were so lovely and helpful. I felt safe with their Covid procedures and sanitisation points. Will definitely be coming back!

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for the lovely review HMills9525, it was a pleasure having you here to stay with us and pleased to hear you'll be back. Warm wishes from the New Continental team.

"Exceptional Hotel - Would highly recommend"

5
sdark90, Truro, United Kingdom 03/09/2021

This hotel was great. The staff were so friendly and helpful and made our whole stay so easy and enjoyable. Our room was very comfortable, spacious and clean. There was quite a lot of noise from outside late in the evening but that's to be expected on a bank holiday weekend in the city. My Godson loved using the pool which was also clean and well maintained.

"Comfortable Hotel, and Super Friendly Staff"

4
Nicola M, London, United Kingdom 01/09/2021

Whilst this hotel was looking a little tired around the edges (appreciate there's been no pennies coming in, so major decoration was probably not financially viable, but a lick of paint wouldn't have gone amiss), it was made up for by the really helpful and genuinely friendly attitude of all the staff - my husband and I didn't come across even one grumpy employee! Our room was clean and included such things as a proper iron and ironing board thus avoiding having to wear crumpled clothes to the party we were attending or attempting to use a travel iron on the bed or other suitable hard surface! There was also a proper hairdryer, and last but not least they provided an anti-slip mat in the bath which whilst I use one at home all the time, I haven't seen provided by a hotel in a really long time, and it makes life so much safer and easier! As well as this, they provided tea and coffee making facilities with enough tea bags, coffee and milk so as not to have to ration making a drink! The breakfast was really enjoyable, a good spread of cereals, yoghurts, pastries and fruit as well as a full cooked breakfast which came out well-cooked and hot! There is also a leisure club there with a pool and small gym which unfortunately we didn't get the time to use, but it looked good. Overall a really relaxing stay.

"I would not stay here again"

1
Alan C, London, United Kingdom 30/08/2021

I'm my 30 + years of coach driving this must be the most unfriendly hotel I've ever had the misfortune to stay at. Allocated a room that was less that 5ft high in places with beams running at an angle through the room. My 10 year old grandson would of struggled to use the mini sized shower .

"Anniversary night away"

5
User 28/08/2021

We had a 4 poster room, quite pricey at £240 per night. It was a anniversary treat from my husband. First thing I did upon hearing we were staying at the NCH was trip advisor/ reviews. I was dreading the visit - especially as my hubby had forked out so much for 1 night. The reviews were not good, but I am here to tell you, its bloomin lovely! The receptionist, the bar staff everyone was lovely and accommodating. Our room was lovely and they really do under sell themselves in the description. I loved my stay, I hope you do too.

"Great 3 star hotel with indoor pool & good breakfast."

4
KeithbathD, Chippenham, United Kingdom 28/08/2021

This is an excellent 3 star hotel offering good facilities and close to the city and barbican. The staff were very friendly and always happy to help,an excellent breakfast with the limitations in place with COVID, swimming pool good and bar facilities excellent and we appreciated the happy hour with the Plymouth gin offer. The bedrooms nice and roomy with all the necessary requirements, happy to return hopefully in the off season. The Plymouth fireworks were just amazing for the uk championship.

"Comfortable"

4
silverborg, Oxford, United Kingdom 19/08/2021

Hotel is well located, within walking distance of everything in the centre of Plymouth. Bed was comfortable and room a good size, albeit a bit dated. It can also be a bit noisy at night outside with traffic. The staff were the main highlight of the stay though -- everyone from the receptionists to bar staff and cleaners were so friendly and helpful, they were an absolute delight! The pool, sauna and gym are an added bonus. Gym is well equipped for a hotel. My kids loved the pool, although I think perhaps some attention is needed on the chlorine levels -- some days the smell was stinging my eyes and water was quite misty.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
We really appreciate the time you have taken to post your review. It is great to read your wonderful highlights, we are so pleased you had an enjoyable stay with us. I have passed your feedback and comments on to the relevant departments. Hopefully we will have another opportunity to welcome you back again in the near future. Warm wishes, The Team at The New Continental Hotel

"Best approach to dietary restrictions I've ever encountered"

5
User 08/08/2021

Had a generally lovely stay but was particularly impressed by the menu screening and labelling, and delicious food available for people with allergies and intolerances. Super service, comfy rooms, friendly reception staff, and v convenient for the town centre.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us your wonderful feedback daviessar, it's lovely to read that you were so happy with your stay. I will be sure to pass your comments regarding our food and dietary systems on to our Head Chef, he will be pleased to hear this. We hope you will choose to stay with us again on your next visit to beautiful Plymouth. Warm wishes from the New Continental team.

"Fantastic staff and comfortable stay"

5
Safari37656407446, Cranbrook, United Kingdom 08/08/2021

We had to book a last minute family room the the New Continental after torrential rain cut short our camping trip in Dartmoor and our tent flooded at 5am! I used the messaging facility on booking.com to let the hotel know of our situation and they were phenomenal in ensuring we were rescued from our experience! Alysha on the front desk was particularly helpful and went out of her way to arrange an early check in for us so we could get clean and dry. This really made a huge different to us. The family room has a separate bedroom with two of the single beds and is more than adequate. The bathroom is a wet room with waterfall shower which felt like heaven after camping! The leisure complex is included in the price and is enjoyable for both children and adults. The pool allows for both swimming and paddling with little ones. The gym is well equipped. Breakfast was a real highlight. Plenty of hot and cold options available and restaurant staff are friendly and helpful. Plenty of parking for just £3 and easy walking distance from restaurants in the city and the Barbican. We are really pleased that we found this hotel and recommend it highly.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your lovely feedback Safari37656407446, we're so pleased that we could rescue you from a very rainy camping experience! We really hope to have the opportunity of welcoming you back to our hotel soon. Warm wishes from the New Continental team.

"A wonderful stay"

5
elena123078, London, United Kingdom 05/08/2021

What a lovely hotel in a great location. The hotel staff were polite and friendly and the hotel was kept clean. The Breakfast restaurant staff were wonderful. They were very polite, helpful and professional. We had a full English breakfast every day and there was a choice of fruit, yogurts, cereal, croissants, with an option of ham and cheese. The breakfast staff were superb. They were a young team and It was a great pleasure to see them giving such a wonderful and perfect service. We were able to use the leisure facilities. Nice size swimming pool, sauna , steam room and gym. Towels are also supplied here. We booked a family room (number 219) as there were 4 of us. This was a good size with a double bed and 2 single beds, good sized bathroom with air conditioning. We would highly recommend The New Continental. It's a short walk of approx 20 mins to the restaurants and pubs and the marina. Bovisand bay was a 40 minute drive and what a beautiful place . Ample parking , £5.00 for the whole day . We also drove to TORPOINT in Cornwall and were able to take the car on the ferry for £2.00. Was such a treat being able to visit Cornwall for the day. Overall a great hotel and do Fuad with our choice for our first staycation!

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for for taking the time to leave us such wonderful feedback, we really do appreciate it! I will be sure to pass your lovely comments on to our team. We're so pleased you enjoyed exploring our beautiful surrounding areas and do hope you'll choose us a base for your next Devon/Cornwall adventure. Warm wishes from the New Continental team.

"first break after covid"

5
pietro90, Sidcup, United Kingdom 05/08/2021

A lovely hotel in a great position for experiencing Plymouth. The breakfast is great with a good choice I recommend the kippers. The hotel has recently been refurbished and is spotless. The staff are very attentive and nothing is too much trouble. There is a great choice of accommodation and families are made most welcome

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
We're so pleased you enjoyed your stay with us pietro90 and we really appreciate your fantastic feedback. We would love to have the opportunity to welcome you back to the New Continental one day. Warm wishes from the whole team.

"Excellent service and location and will return."

5
User 04/08/2021

All staff were really friendly, helpful and professional from arrival to checkout. We were a party of 10, with 6 adults and 4 children and the hotel catered for all our needs. There was an excellent choice for breakfast, it was nicely presented and tasted good too! The family rooms (sleeping 4) were far more spacious than other hotels we've stayed at, as was the double room. An excellent location within walking distance to the Hoe, Barbican and aquarium. The only time we used the car was to visit Dartmoor Zoo, which was well worth a visit. The swimming pool area was lovely, with a small pool for little ones. The only negative thing I can say was the noise outside on the Saturday evening and road noise. Other nights were quieter. This was beyond the control of the hotel and I would still return.

"Great stay"

5
karensmith44, Manchester, United Kingdom 01/08/2021

We stayed here for a week in July and had a lovely stay. The staff were very friendly and nothing was too much trouble. The breakfast offered a wide range of continental and cooked choices. The rooms were spacious and clean and all had air conditioning. We would definitely recommend this hotel, especially as a base to explore the city and the Barbican district.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your review karensmith44, it makes us so happy to read such positive comments. Thank you for recommended us, we really appreciate it and hope we'll have the opportunity of welcoming you back again, Warm wishes from the New Continental team

"City staycation"

5
helenbC4020BN, Poole, United Kingdom 01/08/2021

Stayed in room 116,very spacious,clean and well situated for the city . Parking very reasonable. Restaurant excellent .Not pricey and excellent food. Staff very helpful and willing to engage. Great to be able to use pool,sauna,steam room and gym for free.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you very much for your comments helenbC4020BN, it's great to read that we could help you have such a wonderful staycation in our beautiful city. We hope you'll choose to stay with us on your next visit. Warm wishes from the New Continental team.

"Perfect"

5
JANETC234, Denby, United Kingdom 27/07/2021

The staff are very friendly and couldn't do enough for us. The hotel is spotless clean. The bed was very comfortable and the room a good size. Breakfast was gorgeous loads of choice Only thing was bar area was to cold at the Everton enjoy a drink.

"A short (4 night) break after lock-down"

5
41des, kingston, surrey, uk 21/07/2021

I went with my wife and daughter and we were all very pleased with our experience. Despite the problems of COVID, the staff did all possible to make our stay a happy one. Particular praise goes to those serving at breakfast - the service was outstanding.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you very much for taking the time to leave us such great feedback 41des. We are so pleased that you enjoyed your time with us and I will be sure to pass on your comments to the breakfast team in particular. We hope you'll visit us again on your next visit to Plymouth. Warm wishes from the whole team here at the New Continental.

"Last minute booking"

4
whoopding, Leigh, United Kingdom 12/07/2021

Booked a break including breakfast & ended up with a twin room. Asked for and was prepared to pay for a double but was told none available. The view was a rusty staircase and another room. The room was ok but no water supplied. Breakfast was quite good. Easy access to town & parking was cheap albeit we had to pay for it.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review. All feedback is extremely valuable to us as a business. We hope you'll consider us on your next trip to Plymouth. Warm wishes from the New Continental team.

"Basic room"

2
33Islandsx, Jersey, United Kingdom 29/06/2021

Basic room with no complimentary bottled water. Breakfast buffet table open for anyone to go and help themselves to non covered pastries etc , witnessed guests at buffet table with no mask on. Hotel staff appeared miserable with an uncomfortable atmosphere at breakfast. Would definitely not return.

"Lovely hotel"

5
N6571ODpaula, Wallasey, United Kingdom 26/06/2021

A great place to stay and explore Plymouth. Fantastic amenities. Lovely swimming pool. Excellent breakfast. Nice big room with everything you need. Great location,walk to the Barbican and all bars and restaurants. Staff very helpful. Lovely clean hotel Would highly recommend to you. 5* for me.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you so much for sharing your wonderful feedback, N6571ODpaul, it really does mean a lot to us. We're pleased you enjoyed everything about your experience with us and we hope to have the opportunity to welcome you back again soon. Best wishes from the New Continental team.

"First class service"

5
sunfl0werleigh, cornwall 15/06/2021

The best thing about this hotel is the staff. They go out of their way to make you feel as welcome and comfortable as possible. We had a couple of tiny issues with our room that was sorted out immediately. The room was spotless, bright white quality bedding and comfortable beds, beautifully clean carpet, fluffy white towels in an immaculate bathroom. As it was an extremely hot day/night we did struggle on the top floor with no air conditioning but a fan was provided. Breakfast was stunning. The staff again were extremely attentive, asking us if we had enjoyed our evening out, making sure we had everything we needed. The cooked breakfast was delicious, served on hot plates which I love. Plentiful tea and coffee served to the table and melt in the mouth croissants. All in all a lovely experience. Book here and you won't be disappointed, great location for visiting the Hoe and the Barbican.

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
What lovely feedback to read, thank you so much for taking the time to review us, sunfl0werleigh. We are really pleased that you enjoyed your stay here in Plymouth and hope you will come and visit us again. Best wishes from the New Continental team.

"Delightful beautiful hotel and people"

5
Vixon73, St Leonards on sea 11/06/2021

Fantastic location next to historical and modern. Parking on site very reasonable 3 nights £9 parking. We are staying in 101 which is immaculately clean, possibly recently refurbished with fresh soft bouncy carpet, amazing comfortable bed and lovely high quality fresh linen. Room was bright and airy, quirky spotlessly clean bathroom. We ate in Steve's brasserie on site with a delicious charcoal perfectly cooked steak, sorbet and cheese board. Great selection of wine, modern comfortable restaurant. The staff couldn't do enough for you! Very attentive, friendly, helpful and the covid regs clearly followed. The swimming pool was great (£1 needed for a locker). Bar staff, housekeeping, reception, restaurant , breakfast staff all extremely professional. We are really enjoying our stay and highly recommend this beautiful hotel. We will definitely come back. Well done for selecting quality staff to work in your quality hotel. Very happy couple. !

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for taking the time to review and leave such lovely comments Vixon73. We are all truly thrilled you had a wonderful experience and enjoyed all aspects of your stay. I have passed your comments on to our whole team. I hope we can welcome you back to our hotel on your next trip to Plymouth. Very best wishes from all of us.

"A really lovely stay"

5
User 10/06/2021

Stayed for one night with my 16yr old son and we both loved it! Our twin room was clean and comfortable and both our evening meals and breakfast were delicious. We very rarely use hotels as I'm a school cook in Cornwall and it takes a lot of saving up, in the past I have felt that in “posh” places like this they somehow know this and look down on us as not really belonging in that kind of place, probably my own insecurities but I couldn't be more grateful to all the staff at the new continental for being so friendly and welcoming, it was also the first time my son had ever stayed in a hotel! If you want a swim I would recommend booking early as we didn't think of it till just before 9 on our day of departure and were too late, would love to go back one day so maybe next time! Convenient location for most things in Plymouth definitely gets a big thumbs up from us!

Duty Manager, Guest Services / Front Office at New Continental Hotel, responded to this review
Thank you for your wonderful words Susan G, we are delighted that you had a lovely experience and your son enjoyed his first stay in a hotel. We hope to welcome you back to our hotel on your next Plymouth visit. Warm wishes from the whole team!

"Worst Servise I've EVER experienced"

1
cheeky_monkey36, Cheltenham, United Kingdom 31/05/2021

Told we would have rooms next to each other. Checked in to find rooms allocated were on different floors of the hotel! Pre booked swimming pool for each day of our stay. Went to go swimming only to be told all the reservations for the pool were accidentally schreded so tuff! 3pm room still not been serviced, told new bookings take priority! Safe in one room not working When we bought this to the attention of the hotel manager he just said why don't you and your children just leave and I'll reimburse you the remainder of your stay

Yasmin Baker , Other at New Continental Hotel, responded to this review
Thank you for taking the time to share your feedback cheeky_monkey36 regarding your recent stay at the New Continental Hotel. I apologise that your experience with us did not meet expectation. We strive to make sure that our guest always has an excellent experience however on this occasion it sounds as if we may have fallen short. The satisfaction of our guests is extremely important to us and we will certainly take all your comments on board. Best wishes from the New Continental team.

"5 star fantastic hotel."

5
rick242021, Stoke-on-Trent, United Kingdom 31/05/2021

Very clean, tidy up market hotel. Very good sized rooms we with very comfortable bed in a central location with parking. Found the Staff very professional and helpful. Nice atmosphere in bar. Would recommend & stay again.

Yasmin Baker , Other at New Continental Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review - we're so pleased you enjoyed your experience with us. We very much hope we have the opportunity to welcome you back again soon. Best wishes from the New Continental team

"Wonderful stay"

5
Anne D, Bethlehem, Pennsylvania 29/05/2021

Very friendly staff at checkin. Our room was very nice with 2 chairs and a coffee table and a desk and chair too, ticked all my hubby's boxes. Bed very comfortable and towels were so soft. Everything worked in the bathroom and the hair dryer was well located close to the mirror. Breakfast was more than adequate and we enjoyed dinner one night in the restaurant. We enjoyed the pool and the steam room too. Overall a great experience, thank you.

Yasmin Baker , Other at New Continental Hotel, responded to this review
Thank you so much for your review; I can't tell you how delighted we are to read that you enjoyed your stay with us and that you especially enjoyed our in-house restaurant, Club Continental's facilities and that you found our team to be welcoming and friendly. I hope we have the chance to welcome you both back again soon. Best wishes from all of us here at the New Continental Hotel.

"Fit for purpose"

3
Frequent_flyerUK, Newport, United Kingdom 24/05/2021

First weekend back after months of closure. Staff did really well. Service was good and will only become more efficient. Hotel is tired in places. Rooms fairly small and outdated but fit for purpose. Bar was welcoming wine list limited but overall good. Restaurant Steve's Brasserie was good. Breakfast was served in a function room down a few corridors in an “executive” area. It was adequate.

"Great staff .. old fashioned service with a smile."

5
r0bbedblind, Gillingham, United Kingdom 06/11/2020

The staff make this Hotel. I have never experienced such attentive, pleasant & helpful young staff in any UK hotel before. Both the room and the bathroom were spacious and spotlessly clean.The hotel serves a great breakfast and service is good. Only downside, very limited choice on the Brasserie menu. Could do with introducing sandwiches, rolls etc. That said, the chef very kindly made us a couple of toasties which were not on the menu. We thoroughly enjoyed our stay, starting with a swim in the pool most mornings, which is a great way to start the day. Highly recommended.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We are so grateful you took the time to share your experience following your recent stay at our Hotel. It is wonderful to hear how attentive, pleasant and helpful our staff were and that you found your room to be spacious. I am also pleased that you enjoyed your breakfast and evening meal in Steve's Brasserie. We hope to have the opportunity in welcoming you back to stay with us again soon. Best Wishes, The Team at The New Continental Hotel

"University visit"

5
yateleygas, Yateley, United Kingdom 31/10/2020

We visited with my daughter to see Plymouth university campus. Hotel was immaculately cleaned and to quote my wife "one of the cleanest hotel rooms I have ever stayed in". Welcome at reception was excellent from the young lady on the desk. Rooms are fine with comfortable bed and as my wife said, very clean. We ate in the Brasserie, as weather was poor and had an enjoyable meal, with excellent service. Breakfast in the morning continued the excellent service with a great choice, served at the table due to Corona virus. Checkout was simple and quick. Parking by hotel is only £3 for 24 hours. Hotel is located in the town centre, close to the Hoe and Barbican. If my daughter attends Plymouth university, I look forward to visiting her and will definitely stay in the New Continental.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you very much for taking the time to share your valuable feedback with us, it is great to hear you had an enjoyable stay at our Hotel. We really appreciate you sharing your wonderful highlights, I will be sure to share them with the rest of our team. We are looking forward to welcoming you back to stay again in the near future. Best Wishes, The Team at The New Continental Hotel

"Love it"

5
kochanie31, Weston super Mare, United Kingdom 25/10/2020

Big room for 5 person. 4 beds. Bath. Heating control. Perfect location. Inside large swimming pool. And small for kids. Gym. Helpfull stuff. Parking £3 per day. Large lift. Would love to come back again. Feels like 5 star hotel

Duty Manager, General Manager at New Continental Hotel, responded to this review
We are so grateful you took the time to share your wonderful review with us. It is great to hear you had an enjoyable stay at our Hotel and we hope to have the opportunity to welcome you back again soon! Best Wishes, The Team at The New Continental Hotel

"very pleased"

5
alangF3012XR, London, United Kingdom 23/10/2020

I stayed at this hotel from the 19th of October until 21st of October on the arrival of all the staff in receptionist be very good but I must give a special mention for Luke in the restaurant who looked after all the needs Luke could not have done enough for me thank you

"Autumn Trip as we could not go abroad"

5
patmar58, Hereford 19/10/2020

Just returned from a lovely stay. We asked for a room high up and away from the lifts and we got it. The only thing I would say is that the 5th floor has small windows and a balastrade which makes it rather dark. Very clean everywhere in the hotel. Wonderful breakfast with very good quality food. White table cloths! Very pleasant waiting staff. Chairs cleaned in between customers and new table cloths laid. Around 10 minutes to the Hoe and the Barbican, for me anyway. Parking on site £3 per day. Yes some rooms are a little dated but still very good value. Would recommend. Nearly forgot to say the biscuits provided were really nice.

"Disappointed "

2
John2061, Rotherham, United Kingdom 15/10/2020

Whilst it looks good from the outside, inside looks dated. Ringing reception to get tv sorted took over 15 minutes then had to wait further 15 for someone to come and rectify, the room I stayed in 223 could do with more modern furniture ,the existing looks past it's best. One plus the food in the restaurant was very good.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We appreciate the time you have taken to share your feedback with us following your recent stay at our Hotel. It is very disappointing for us to hear that your stay with us, was not completely as we would have hoped for. We are continuously updating our Hotel and we are in the process of refurbishing our bedrooms. I did speak to the receptionist that was on duty when you were trying to reach reception, she was dealing with another guest at the time, she did write down your room number when you called so that she could call you back as soon as possible; I am very sorry for any inconvinience this may have caused. I am delighted to hear that you enjoyed your meal in Steve's Brasserie! We really hope that you will give us another opportunity in welcoming you back to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel

"Weekend stay "

4
pauledwards1, Plymouth, United Kingdom 10/10/2020

Great hotel amazing staff and the food at Steve's brasserie is absolutely amazing can't recommend highly enough. Rooms are spotless and very roomy on site parking close to the harbour and main attractions its a great place

Duty Manager, General Manager at New Continental Hotel, responded to this review
We are so appreciate you took the time to share your wonderful review with us! It is great to hear you had an enjoyable stay at our Hotel, your amazing highlights will be shared with our team. We hope to have another opportunity in welcoming you back to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel

"Overnight Stay"

5
Pmozzer, Sheffield, United Kingdom 05/10/2020

We stayed overnight in Plymouth, on our journey to Cornwall and chose the New Continental Hotel. Price was very good for a double room for the two of us, including breakfast. Service in the hotel was excellent (£3 to park overnight in the centre of Plymouth is great value) and we felt safe (from a Covid-19 perspective) at all times. The room was not the most modern but was large and comfortable (as was the bed). We had a meal in Steve's Brasserie, in the basement of the hotel. It was spaced out very well with the obvious removal of most decorations. However there was a nice atmosphere and it was reasonably busy. Neither of us felt particularly hungry when we arrived but the food was beautiful and we did manage three courses. The home made soup was delicious; the pork that my wife had just fell to pieces and was perfect and the pan fried sea bass that i chose was the best I have ever had. The service was also attentive but not intrusive. After the meal the evening before breakfast was a challenge but, again, service was excellent and the breakfast was great. Overall we enjoyed the visit and would be very happy to stay here again.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you very much for taking the time to share this lovely insight following your recent stay at our Hotel. It is great reading the wonderful highlights in your review and we are thrilled to hear you had an enjoyable stay with us. I will be sure to pass your amazing comments onto the rest of our team! We hope to welcome you back again soon! Best Wishes, The Team at The New Continental Hotel

"Good location"

4
User 26/09/2020

This hotel was clean and basic the hotel staff were very helpful .The hotel was well located for restaurants and Plymouth Central . The car park was £3 a night and on most of the evening as it was easy to get into but on a Saturday night it was difficult and some of the parking spaces were quite hard to get out of in the morning.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for sharing your feedback with us. We are so pleased you enjoyed your stay at our Hotel, I am delighted you found our Hotel to be clean, our staff were very helpful and our central location was to your liking. We hope to have another opportunity in welcoming you back to stay with us again soon. Best Wishes, The Team at The New Continental Hotel

"Comfortable staycation"

4
Graham P, Richmond, United Kingdom 25/09/2020

We stayed two nights over a weekend and clearly the hotel was very busy. Still, I appreciated that Covid 19 safety measure were in place with sanitiser pumps available in all public areas and at contact points like by the elevators, the front desk entrance of the restaurant and face mask had to be worn in public areas. The staff were lovely and the receptionist upon check-in was bubbly and friendly. We ate in Steve's Brasserie that evening and the waitress connected with us and provided tips on where to go and visit in Plymouth. The breakfast team were upbeat and friendly and willing to please happily filling up our water bottles. The food for dinner and breakfast was excellent and the portions were generous. Our room was a long walk from the elevator and the view out of the window was facing a wall; which was disappointing. Despite the window being open the room was hot, airless and we had an uncomfortable night. The room product and bathroom were well presented and in good repair. But the mattress was firm, the pillows were old and thin, and really in need of replacing. Otherwise we had an enjoyable stay and would recommend the hotel or return on some other occasion.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We really appreciate the time you have taken to post your review. It is great to read your wonderful highlights, we are so pleased you had an enjoyable stay with us. I am very sorry that you had an uncomfortable night due to the heat in your bedroom, we do provide fans in each of the bedrooms to try and make our guests feel more comfortable during the hotter weather, these can be found in the wardrobes. Hopefully we will have another opportunity to welcome you back again in the near future. Best Wishes, The Team at The New Continental Hotel

"Comfortable and Welcoming hotel in City Centre location"

4
80ClareJ, Castle Douglas, United Kingdom 23/09/2020

We stayed in a Superior Double room on the 5th floor for a 5 night break. We were very impressed by the Covid-19 protocols and the areas we visited during our stay were immaculately clean. This is a listed building and so there is no air conditioning in the rooms, however fans are available in each bedroom. Reception staff were extremely friendly, informative and very welcoming which was appreciated after our 9 hour drive. Nothing was too much trouble for any of the staff we encountered and it was clear that they were a very good team. Our room was well appointed with tea and coffee making facilities, and plenty of storage by way of double wardrobe, ample drawer space, iron and ironing board, tower fan, and a proper full size hairdryer! On our first night we returned from a meal to find a bottle of champagne on ice in our room which was a very thoughtful and welcome surprise. Our en-suite bathroom was huge ! The room was spotlessly clean upon our arrival and was kept that way throughout our stay. Credit to the cleaning staff during these difficult and demanding times. Hand sanitiser was available outside every public room and inside the bar and dining areas. Breakfast was served by a very efficient team who wore masks at all times and took food and beverage orders as soon as we sat down. Everything was delivered to our table in super quick time with courtesy and professionalism which was a surprise considering how much pressure these guys must be under. Again, nothing was too much trouble for them and because of such excellent service and personal touches, we will definitely return to this hotel. The cooked breakfast was piping hot when it reached our table and was beautifully cooked and presented. The location of the hotel was ideal for walking into the centre of Plymouth and parking was reasonably priced at £3.00 per night. This hotel is rated a 3-star but the service provided by the staff from the management, through to the reception staff, waiting staff, porters and cleaning teams far exceeded our expectations and are more akin to a 5 star establishment in our opinion. We appreciate the personal touch of a family run hotel and cannot wait to go back. Thank you to all the staff who are working under very difficult conditions.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for taking the time to share your feedback with us. We are thrilled you enjoyed your break away at our Hotel, it is great to read your wonderful highlights. I will be sure to pass your feedback onto the rest of our team! We are looking forward to welcoming you back to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel

"Welcoming hotel"

4
lorraine w, Pelynt, United Kingdom 21/09/2020

I've stayed at the continental in Plymouth 3 times now and always find it welcoming, clean and relaxing. My recent stay for 2 nights with my bestie we were warmly welcomed and nothing was to much trouble, everywhere was throughly cleaned, face coverings were warn at all times. My only complaint is we find the pillows to hard which effected our sleep other wise I would of given 5 out of 5. It's a bit noisy if Ur window is open but we found a fan in the wardrobe so we could close it and still keep cool

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to post your review, we are delighted you found our Hotel to be welcoming, clean and relaxing! We hope to have another opportunity in welcoming you back again in the near future. Best Wishes, The Team at The New Continental Hotel

"4 night stay 14th-18th sept"

3
gareth a, Derbyshire, United Kingdom 19/09/2020

we booked a short stay at the last minute to get away and found the new continental, we treated ourselves to a queen suite room which cost £200 more than a standard room and cannot say it was really worth it ,nothing like the image we saw when booking. the wifi was a joke having to register everyday then getting log out for nearly four hrs due to too many logins which they make you do ,in this day and age and at the price we paid unexceptable. good points about the hotel are the staff who were all polite and helpfull also the location is spot on for walks to the Hoe and barbican area.. would i recommend the hotel maybe but stick to the standard room not worth the extra cost as it no more furnished than a premier inn

Duty Manager, General Manager at New Continental Hotel, responded to this review
We really appreciate the time you have taken to share your experience following your stay at our Hotel. It is great to hear that our staff were polite and helpful throughout your stay and that our central location was to your liking. I have raised the issues you encountered with the Wi-Fi to the appropriate team to look into, I sincerely apologise for this. Our Superior rooms are normally £50.00 more than our standard rooms, it is very disappointing to hear that your allocated room was not to your liking. All of our bedrooms are individually decorated; should you stay with us again, we can do our best to find a room more to your taste. We hope you will give us another opportunity in welcoming you back to stay again in the near future. Best Wishes, The Team at The New Continental Hotel

"Nice hotel"

4
cliff_taylor2, Stafford, United Kingdom 16/09/2020

Parking was not an issue, but I guess it could be when busier. Check in was easy, and the Covid-19 issues were well managed, good social distancing under control in all areas, plenty of sanitiser dispensers throughout the property. Only ate the breakfast, was delivered to table and of a very good standard, service was prompt. Location wise it is a bit of a walk away from the things to see and do in the area, but not a problem for us. The hotel is right on the border between grotty Plymouth and the nice bits (Hoe, harbour and Barbican areas). Recommended.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We really appreciate the time you have taken to share your feedback with us. Guest feedback is very valuable to us and we are delighted to hear that you enjoyed your stay at our Hotel. We hope we will have another opportunity in welcoming you back again in the near future. Best Wishes, The Team at The New Continental Hotel

"Lovely stay"

4
TREEJAS, Sussex England 14/09/2020

We stayed for 6 nights and had a very comfortable and enjoyable stay. We requested a quiet room and we were situated on the 4th floor (only one more floor above us) at the end of the corridor and at the back of the hotel. The front of the hotel faces the road. The room had everything we needed but maybe a mini fridge and a safe would have been useful. The cleaners came in every day and did a very good job. Face masks have to be worn in the public areas and the lift. Hand sanitizer is in place in the reception area and by the lift. Obviously the hotel has had to adjust with COVID precautions but the breakfast staff did a brilliant job. It is completely table served but everything you would find on a buffet breakfast you could request. The full English came on hot plates and was cooked very well. Car parking is charged at £3 a day, if the hotel is full it can be a race to find a space. The nearest public car park is a fair trek. That said we did manage to get a space every day, all be it the manager moving his car one day for us to park.

"Excellent service"

5
SlavkaSvit, London, United Kingdom 14/09/2020

The staff is very kind and friendly, the room and surroundings are clean. We also enjoyed the dinner in the restaurant. Very delicious. And as we stayed as family, we used swimming pool and we will stay there next time for sure.

"Lovely hotel and great location "

5
sarahhall156, Valencian Country, Spain 11/09/2020

We stayed for 7 nights at this hotel it was lovely staff were friendly the restaurant Steve's brassiere was lovely and the location was perfect for whichever end of Plymouth you want to visit. Will definitely go back a really lovely week.

"Good hotel"

4
Bricksey, North Yorkshire, United Kingdom 27/08/2020

Was a bit apprehensive as I normally book a chain hotel. However this was booked for me. The hotel staff were friendly and extremely helpful. The room was spacious, comfortable and clean . Had a pizza from the bistro onsite delivered to my room which left me wishing I'd ordered two. Breakfast was very good. I would definitely stay again.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We really appreciate the time you have taken to share your valuable feedback with us. It is great to hear you enjoyed your stay at our Hotel, we hope you will come back to see us again soon! Best Wishes, The Team at The New Continental Hotel

"Family visit to Plymouth"

5
User 20/08/2020

Our 4 night stay could not have been better. The staff are all very welcoming and helpful. The family room we had was spotless and cleaned to a very high standard, the beds were very comfortable with plenty of space/storage for a family. Breakfast was very busy, the food was fantastic with plenty of selection. Covid-19 has not had a negative effect on the service received at this hotel, which I have witnessed at others. I observed a frequent cleaning regime around the hotel with staff and guests alike adhering to all Covid safe guidelines.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for posting your review and taking the time to share your feedback with us. I am delighted you had a lovely stay, it is great to read your wonderful highlights, I will be sure to share them with the rest of our team. We hope to welcome you back to stay with us again soon. Best Wishes, The Team at The New Continental Hotel

"Nice Hotel, Good Location"

5
happy2011bristol, Bristol 06/08/2020

We were looking for a place to stay in the centre of Plymouth for a short 2 day break and found the New Continental through our Best Western “Rewards Loyalty Account”, which gave us a very reasonable rate for two nights (and we could have got three nights for the price of two if that had fitted in with our plans). We decided to book room only as the internet advises that breakfast arrangements in many hotels are quite variable because of social distancing precautions. We navigated to the hotel using SatNav and that took us on an easy to follow route around Plymouth City Centre and straight into the hotel car park, which was not busy on a Sunday afternoon. We were warmly welcomed and although we had arrived a little bit early the room was ready and we were able to go straight up after a very quick check-in process and explanation of the facilities. The swimming pool is still open, but has to be booked. We didn't use it but other guests said it was good. I think the exercise room is still closed. The hotel is well set up for social distancing with a one way system around reception, good signage and sanitiser dispensers throughout. Our room was a good size and had everything that we needed for a short stay. The TV was the standard Freeview service which was fine for us and the WiFi service was good. We did need to have our charger with us for phones and tablet as the power sockets are standard and don't have USB outlets, and there aren't many spare sockets. The bathroom had everything we needed and my only comment would be that some people might find that the side of the bath is a little bit high for stepping in and out when using the shower. The room was quite warm and the road outside a little bit too busy to keep the window open so the very quiet and effective fan provided was much appreciated. We used the bar one evening for a nightcap with friends who were staying at another hotel nearby. They had to leave their contact details for Track and Trace, but that was dealt with very quickly. The bar area is more functional than cosy, but it is comfortable and three coffees and a couple of brandies were very reasonable priced. Breakfast is table service and that is quite hard work for the staff compared to buffet style, but they manage it very well. There is the option of Continental or Full English and both are fairly priced. The Continental at £5 has good variety with cereals, yoghurt, fruit, croissants, cheese and ham, toast, jam, marmalade and honey, and of course fruit juice and tea or coffee to drink. The Full English, at £10, has most of the above, plus a reasonably sized plate of hot food cooked to order (and very quickly) from a choice of bacon, sausage, eggs, black pudding, tomato, baked beans, mushroom and hash browns. Overall the hotel is clean, comfortable and well managed with good facilities and service. Above all it is reasonably priced and is very well positioned in walking distance of the city centre, Hoe Park and the restaurants, bars and cafes on the Barbican. It is a short, inexpensive, local ferry trip or taxi ride to other attractions such as the highly recommended Royal William Yard. A very good option for a visit to Plymouth.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for taking the time to post your review. We are all thrilled to hear you had a wonderful stay with us, it is great to read your amazing highlights! Your feedback is very valuable to us and I will be sure to share it with the rest of our team. We really hope to welcome you back to our Hotel to stay with us again soon! Best Wishes, The Team at The New Continental Hotel

"Faulty Towers mark 2"

1
melvynec, Ipswich, United Kingdom 03/08/2020

My wife and I stayed at this Hotel on Friday 31st and could not believe the welcome we received. Arrived a few minutes early and was advised return in half an hour. No problem with this and the young man was quite polite. Returned as advised and one woman in reception greeted us, what is your name, sit over there because your room in not ready. Not once were there any warm welcoming words, not even a hello sir or madam. Eventually, a shout across the room, your room is ready and we need payment. Arrived in the room and it appeared quite ok, contacted reception and unfortunately the same woman answered the phone. I asked if we could extend by an extra day and she said that she would check availability. After a few minutes phone rang and I was advised, yes you can have a room at an increase of around £27. When I enquired why the price had increased and was told abruptly that its demand and that was the price. Obviously, after zi had time to think I rejected the offer. Before I go, I just wanted to add that the remaining staff were ok. Added to this, it turns out the soundproofing was not existant between rooms, the door to the wash room would not close. In summary, I would suggest a very cheap renovation and reception staff need some guidance in how to greet guests a total disgrace. All they really need is John Cleese To make things complete.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We appreciate the time you have taken to share your experience with us. It is very disappointing for us to hear how unwelcomed you felt upon your arrival to our Hotel. I can see that you were checked into your room at 2:30pm, half an hour before our check in time. We were extremely busy on Friday night and I apologise that we could not check you into your room any earlier. Unfortunately, our rates do vary each day depending on the demand within the Hotel and I can see that we had nearly sold out of our rooms on Saturday night, which is why the price was higher. I sincerely apologise that you did not feel you had a warm welcome, I really hope we will have another opportunity in welcoming you back to stay with us again, with the promise of delivering a much more enjoyable guest journey. Best Wishes, The Team at The New Continental Hotel

"Good short stay"

5
Neil O, Weymouth, United Kingdom 01/08/2020

Stayed here for two nights while walking some of the SWCP. It was one of the better places I have styled recently. Nice clean room and staff all very welcoming. And the location is good for everything. No negatives for me here.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for taking the time to post your review Neil. I am delighted you enjoyed your stay with us and we hope to welcome you back again in the near future. Best Wishes, The Team at The New Continental Hotel

"No frills budget feel"

4
Dusty S, Tendring, United Kingdom 27/07/2020

We booked to stay at the NC because wife wanted a trip down memory lane to Plymouth. It had been a while since she stayed there, before it became a Best Western. The room was clean and the bed was comfortable. For 80 quid for the night, the Best Westerness really did shine through, though. Everything was cheap. Bathropm fittings, light fittings, kettle, basic plastic bin from IKEA. As we have no problem with Supernatural style cheap, crappy motel rooms, it didn't bother us. But I'd not want to pay any more than £80 a night. One bonus though.... They did supply a tower fan, which was good because the room was so hot. Would we stay again? Yes, probably. Don't know if other rooms are nicer, but don't expect out and out luxury. Do expect a nice enough place to bed down for a fee nights, and excellent, friendly service from the hotel staff.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to share your valuable feedback with us. We are in the process of refurbishing our bedrooms, as a family-run Hotel, we are continuously updating and refurbishing our bedrooms. In 2018 we completely refurbished our 11 superior rooms as well as some of our standard rooms last year. We strive to provide our guests with the best experience we possibly can and I sincerely apologise if we did not meet your expectations on this occasion. Your feedback means a lot to us and we will be sure to take your comments on board for future refurbishments. I am delighted to read that you found the service from our staff to be excellent, with friendly service. Hopefully you will consider choosing to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel

"Below average"

2
Saeedbakr, London, United Kingdom 19/07/2020

very disappointed with room and bed quality. I paid £90 for 1 night. My back start hurting in the morning after sleeping on bed, poor quality duvet and mattress. location of the hotel is not bad, just 5-10mins walks to center area.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your satisfaction is important to us and we take all feedback very seriously. If it is at all convenient for you to email us on manager@newcontinental.co.uk with more information about your stay so that I can identify which room you stayed in, I will then be able to look into your comments further. I look forward to hearing from you. Best wishes from the New Continental team.

"Short Break"

5
Kevin B, Uttoxeter, United Kingdom 26/03/2020

Good, no real issues, helpful staff and close to the center and ports. If I had a complaint the bacon on the breakfast was over cooked and burnt, Why don't hotels ask how you like your breakfast cooked it would save throwing good food away.

"Amazing stay in difficult times"

5
Cheroquee, Cornwall 24/03/2020

Myself and my partner booked a two night stay here with the intention of attending an event at The Pavilions. Arrived late afternoon and checked in with ease - just be sure to enter your car registration for free parking. Booked a standard double room and WOW it was beautiful, spotlessly clean and beautifully presented - I could find no fault whatsoever and trust me I tried..... On arrival the plight of the Covid19 pandemic was just evolving with the news that all pubs, clubs, theatres etc were to close meaning the event we were to attend was cancelled so we made the gest of our stay, using the gym and pool on the ground floor. Gym suited my training needs albeit a little cramped between equipment and the pool even though small was clean, warm and quiet. Changing rooms clean and Club Continental staff were polite, professional and approachable. Really can not fault the stay, well priced, good location, fab accommodation, great room service, polite attentive professional staff and big thanks to Ben at the Bar - an asset to the team We will be booking again when the postponed event occurs later in the year Thank you Team Continental

"I was not able to attend."

5
x10mac, Shrewsbury, United Kingdom 19/03/2020

Because this terrible virus that we're all incurring I was not able to attend this hotel after several conversations on the phone they gave me a full refund truly wonderful people with excellent service I was not expecting that would recommend using this hotel just for sophier and the customer service staff excellent

"Good overnight stay"

4
Mjvhav, Chulmleigh, United Kingdom 13/03/2020

My wife and I stayed overnight having attended a meeting in Plymouth. The staff were very welcoming. We asked for a room change as my wife prefers a room On a lower floor. This took place with no fuss and all was done while we were out. The room was clean and the overall facilities were fine. We decided to eat in the Brasserie which was very good although the type of flooring made it easy to hear conversation on nearby tables. Service was very attentive and efficient. Both our meals were excellent. Breakfast was fine with a selection of fruit and cereal. There was a choice of continental or cooked breakfast with a vegetarian and vegan alternative. This was served at the table. Generally the stay was very good and we would certainly stay again if the opportunity arose.

"mid week break"

5
ajaxbay, Birkenhead, United Kingdom 09/03/2020

stayed for two nights mid week the staff were great from the moment you walk in the front door they are so happy and welcoming they could not do more for you , we arrived late afternoon and booked our evening meal in Steves Restraunt down stair in hotel we had lamb on the first night and wow if i could i would have taken a bowl home with me and the rooms were very clean and well looked after all staff were the best I have ever meet in the UK and we will be going back some time this year again there is even a GYM and Pool down stairs for hotel guests to use

"Great Location"

5
User 09/03/2020

We stay here whenever we visit the Plymouth Pavilions as it's convenient, clean and comfortable. The brasserie is great for pre show meals and the bar is good for aftershow drinks. It's also well situated for visiting the City of Plymouth's many attractions.

"Value for money "

5
ORIGJM, Cornwall, United Kingdom 07/03/2020

We stayed for one night as we were going to the Pavilions. Absolutely perfect location. The receptionist staff were very pleasant and the room was more than adequate and had everything you needed. Car parking is limited but an added bonus and cheap. Steve's Brasserie which is within the hotel was excellent for a pre show meal. We would not hesitate to stay again.

"Last minute booking "

5
beckyPerry1, Plymouth, United Kingdom 07/03/2020

Staff were very helpful, even though it was very last minute. The breakfast the next morning was nice, the fry up came out quickly, very small glasses for juices though. The room was beautiful, a comfortable bed and very clean kitchen.

"First visit"

4
GarySummers, Grimsby, United Kingdom 06/03/2020

Visited Plymouth for the first time for a double reason one to follow our local football team but also to see family who moved here several years ago. So after a six and a half hour drive it was a relief to find our hotel so easily, parking was good and great value at £3 for 24hrs. The hotel was clean and tidy in the outside and this continued through to reception and the rooms. Check in was quick and friendly and the staff informative on local places amenities etc. The room was spacious, and clean with a good sized bathroom and shower. We had a drink in the bar whilst our family came to meet us and the choices were good and priced normally for a hotel. We didn't really spend a lot of time in the hotel and had breakfast out with the family. Despite being on a main road the hotel was quite and we had a good nights sleep, checking out was again quick , friendly and easy. We will definitely be back and next time will spread out our trip to maybe three nights to get a better look at what Plymouth has to offer. It looks a vibrant city with lots to see and do which would be better visited on a warm summers day not a cold wet Tuesday

"Lovely hotel"

5
User 05/03/2020

Excellently located hotel with friendly and efficient staff. Breakfast was delicious and plentiful, the room was spacious and well equiped, and the 24 hour parking (close to city centre and sea front) was a bonus.

"Wouldn't return"

2
louisekimberley, Penzance, United Kingdom 02/03/2020

When we arrived at the hotel, the reception area just smelt like chlorine. We checked into our room and we were very disappointed, the rooms are very different to the photos which are taken online which is very misleading. Stains and scuffs on the wall and carpet. The decor is outdated and not overly homely. The window was dirty and you couldn't see out of it because of the condensation inside it. We checked in and instantly left and checked into the Crowne which is located just down the road. The only good point I have to make is 24 hour parking for £3 is brilliant.

"Warm welcome "

4
snipsnap48, Fowey, United Kingdom 24/02/2020

A warm welcome ( thanks Ellen ) spotlessly clean room and bathroom, hearty breakfast ( thanks James ) made for a pleasant stay. Parking very reasonable but do remember to pop your number on the keypad at reception We shall return

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback, it's very much appreciated. It's lovely to read your comments about our warm and welcoming team and pleased to hear you enjoyed your breakfast with us. We hope to have the opportunity to welcome you back to our hotel soon. Best wishes from the New Continental team.

"Disappointing "

3
GandMTravelled, England, United Kingdom 19/02/2020

We booked a 1 night stay to break up our long journey down to Cornwall. The hotel is in a great location, it is just a few minutes walk to the Hoe, the high street and nightlife. Parking was very reasonable, just £3 for 24 hours, just make sure to enter your car registration at the iPad in reception as we were not prompted to do so by the reception staff (we've been stung by ‘ParkingEye' before). We booked a standard room and our first impressions of the room were good. However, upon closer inspection the bedroom furniture was tired, worn and dated with some questionable stains on the carpet and curtains. The bathroom however looked recently fitted and was spotlessly clean, the bed linen and towels also white and fresh. Sadly we had a very poor nights sleep, we found the mattress and pillows very hard. The old wooden sash windows didn't not keep much noise out and being situated on a busy road, opposite a Wetherspoons it was also noisy late into the night. Regular gym-goers at home we deliberately booked a hotel with a ‘fitness centre'. We ended up spending a total of 10 minutes in the gym. The equipment is very old and tired with several pieces of equipment requiring maintenance - nothing like the pictures online. The swimming pool was equally as disappointing, it was much smaller than the online pictures, the water murky and too warm. Back to the windows, we feel it is worth mentioning the potentially dangerous situation in the bathroom. The only way to get any air into the room was to open the window upwards meaning that the opening was at floor level (see image).

"Highly recommended "

4
GemmaM463, Exeter, United Kingdom 11/02/2020

We had a lovely room on the 5th floor. No noise disturbance. Clean and well presented room with good facilities. Good swim and gym facilities. Breakfast was great, staff were welcoming and looked after us well. Great central location. Would look here first if I ever need an overnight stay in Plymouth again.

"1 night stay"

4
cherrylthorpe, Swansea, United Kingdom 10/02/2020

sat night stayed on 3rd floor no noise from function room good location, breakfast good, staff very helpful variety of gym equipment only negative pool not for swimming as very small not like photo image

"Lovely hotel"

5
Baladog, Surrey, United Kingdom 08/02/2020

We stayed here so we could go and watch Surrey scorchers play basketball at the Pavilion, we managed to park with no problem reception staff very friendly and helpful, our room was spotlessly clean and quite spacious ,the only thing was the ceiling was low in places but did not cause a problem we had a couple of drinks in the bar, lovely area to relax in ,breakfast was included with our stay ,we were greeted by a lovely member of staff called Marie who took our order as the food is cooked from fresh ,with a good selection to suit most people's tastes.we had a lovely stay and would highly recommend this hotel .

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review of our hotel! We're so pleased to hear that you had found our team to be friendly and helpful, bedroom to be spotlessly clean and you enjoyed breakfast. I will make sure your compliments are passed on to Marie! It's great to hear that you'll recommend us to others, we really appreciate it. We hope to welcome you back in the near future - best wishes from the New Continental team!

"A Good Hotel Near Plymouth Hoe Park"

4
angusdavidson15, Plymouth, United Kingdom 31/01/2020

I came here is 2018 to photograph the UPSU Society and Activity Awards. The staff were friendly and the venue was great. I would like to come here again. I came here again in December 2019 for a christmas meal with my work colleagues.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review and thank you for your kind comments. We're really pleased you enjoyed both visits and we look forward to welcoming you back in the future!

"Over night stay"

4
coxjenking, Falmouth, United Kingdom 29/01/2020

Stayed here before, different room each time. Rooms have always been clean, beds comfortable. Drafty this time in the bathroom with the wooden sash windows, but it is winter. Room cold on arrival, but once radiator was turned on it warmed up after a spell.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review, all guest feedback is very important to us. We hope to welcome you back to the New Continental again in the near future. Best wishes from the team!

"The Best hotel in Plymouth"

5
User 29/01/2020

Looking for an amazing hotel? Look no further you will not be disappointed!!! Great facilities, excellent food, good beer, fantastic location close to the centre I highly recommend this hotel, go for it you will not be disappointed.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
What a lovely review, thank you for your wonderful comments! We hope to welcome you back soon, best wishes from the New Continental team!

"Clean tidy hotel"

4
Cyprusanna, Cornwall, United Kingdom 29/01/2020

We stayed for one night as its very close to the Pavilions in Plymouth so very handy! the room was a little dated but quite large and very clean, comfy beds! traffic noise quite bad but that didn't really bother us! the bathroom fan was very loud and seemed to stay on for quite a while! Staff very friendly! would stay again if going to the Pavilions for the convenience

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for the taking the time to leave us feedback, we really appreciate it. We're pleased to hear that you liked our location, comfy beds and friendly staff! It's great that you'll stay with us again and we hope to welcome you back soon! Best wishes from the New Continental team!

"Excellent"

5
User 25/01/2020

we stayed overnight before going to the theatre the hotel is very convenient for both the Theatre Royal and Plymouth Pavilions also the city centre and the sea front. The reception staff were welcoming and booked us in quickly directed us to our room and explained the facilities.Our room was very pleasant bathroom sparkling clean the bed very comfortable.We ate in the Bistro a pre theatre dinner it was very good, service was excellent.Breakfast was hot and freshly cooked service again excellent altogether we highly recommend this hotel.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
We appreciate you taking the time to share your feedback with us; I am so pleased you liked our location, found our reception team to be welcoming and that you enjoyed our in-house brasserie and breakfast. It's lovely to hear that you'll highly recommend us. We hope to welcome you back to our Hotel again soon! Best Wishes, The Team at The New Continental Hotel

"Great Hotel"

5
janchurch2020, Southampton, United Kingdom 12/01/2020

Very pleasant and comfortable hotel, ideal location for all that Plymouth has to offer. Close to the town centre and just a short walk to the Barbican which has plenty of restaurants to choose from. The New Continental is always my first choice when I am working in Plymouth.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review, it's lovely to read your comments and to hear that we are always your first choice when working in Plymouth. We hope to welcome you back very soon. Best wishes from the New Continental team.

"A comfortable nights stay"

4
geof w, Torquay, United Kingdom 12/01/2020

A spur of the moment decision to drive down to Plymouth and booked the New Continental online for a one night stay. Welcomed at reception by smiling staff and booked in quickly and efficiently. Our room, on the second floor (223) was large and had plenty of hanging space for our clothes. The room was spotless as was the bathroom. With the hotel being in the centre of things, right next to Plymouth Pavillions, our afternoon was spent walking around Drakes circus pedestrian precinct. When we returned to the hotel we booked a table at Steve's Brasserie and relaxed for an hour. After we had eaten we went to the bar before retiring. We slept well and enjoyed our breakfast. All the staff at the hotel were very friendly and helpful, nothing too much trouble, thank you all.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review, we really appreciate you taking the time to leave us such positive feedback. We're really pleased that you enjoyed your time in Plymouth too - we hope to welcome you back to the New Continental on your next Plymouth visit! Best wishes from the whole team.

"Christmas Day Lunch"

5
User 10/01/2020

My family and I have spend the last 2 years (2018 and 2019) at this hotel for our Christmas Day lunch and we thoroughly enjoyed it so I'd like to thank you for another enjoyable experience on Christmas Day. The staff were fantastic and nothing was too much trouble .. we had a 3 course lunch and it was a lovely atmosphere throughout the afternoon. There was a singer to entertain everyone and all the children including my 2 Grandaughters loved having a little dance. They were even allowed to kidnap the microphone and sing a Christmas song each which they loved. There was a visit from Santa who gave all the children a present each and if anyone is considering eating out on Christmas Day, I'd absolutely recommend the new continental. Thank you so much to all the staff and happy new year to you all. Susan Harris and the Sharpe Family.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for the wonderful review Susan. It's lovely to hear that we gave you such an enjoyable experience on Christmas Day. We hope to welcome you and the family back again next year! Best wishes from the New Continental team.

"Great Hotel not so much Food."

4
HWC_Reviews, St Agnes, United Kingdom 08/01/2020

I went away with a few friends to this hotel. I'm from the country so I like quiet. The room we were in, overlooked Weatherspoon's. We stayed from Thursday to Sunday. So it was quite loud as you would expect and facing a busy road. Although I went into my other friend's rooms that was facing the backside of the hotel and seem very quiet. The right person would like it. The staff were lovely, always smiling and we always had good chat with the night porter and other staff each evening as we came down for a few drinks at the bar. Even the small things like standing up from behind the counter giving equal level eye contact. The room was clean and was nicely decorated it felt warm. The only faults was a broken toilet seat as well as a kettle that would keep boiling and not turn off. On our last night, I decided to have a 3 course meal for £21. In the restaurant "Steve's Brasserie" This is sadly one of the worst meals I've eaten. The starter I had was smoked chicken with a salad. The chicken was very dry and need something like pesto to help. The salad had no dressing and was just a challenge to eat. For the main course I had belly pork, the belly pork itself was very tender and cut like butter. Sadly though the tenderstem broccoli and cabbage was far from being cooked al dente. Plated up along with some nice roast potatoes. This dish cost £15 if you were to buy it on its own. Finally came dessert. White chocolate mousse with poached fig & ice cream. The white chocolate was too heavy and sickly in the proportion of how much was served in a ramekin. (Added Photos of the Food) The meal was overall overly expensive for what was plated and in the quality. Just because it looks smartly presented with high prices doesn't mean it was great. Plus we were on one table of two others. So they were very quiet. Décor though was welcoming. the waiter was kind and welcomed us in. So I do recommend staying here if you are okay with noise. Otherwise, ask if you can have a quiet room. But don't get food overly priced

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for very much for your feedback. Firstly, thank you for bringing those maintenance issues to our attention, I will report this to our maintenance team who can make sure both are fixed. We receive many compliments for our food served at Steve's Brasserie so your comments come as a surprise and have been passed on to our Head Chef. We feel a three course meal created with the freshest, local ingredients for £21 is a very fair price...it's disappointing to hear that you did not think so. It's lovely to read some of the highlights of your stay and pleased that you would recommend us to others and that you were impressed with our team's service. I hope we will able to welcome you back to our hotel in the future and have the opportunity to improve on your dining experience. Best wishes from the New Continental team.

"Poor stay"

2
cornwallcathb, Cornwall, United Kingdom 06/01/2020

We have stayed at this hotel on numerous occasions, but this stay was very poor. We booked sometime ago but were given an attic room which was very basic and small and draughty. We were a family party of eight and the others in our booking had to move rooms due to the noise. Why use the room over a party being held beneath when there are plenty of other rooms available?

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback. I'm sorry to hear you were disappointed with your stay. If you are able to send me an email manager@newcontinental.co.uk with when you stayed with us so that I can look in to this further. I look forward to hearing from you! Best wishes from the New Continental team.

"Fantastic character full Hotel"

5
B15MGM, Weston super Mare, United Kingdom 06/01/2020

We use this regularly hotel when we drop our daughter back to Uni in Plymouth, we have tried both the Deluxe and Standard rooms and they are equally good. Location is very central and they have onsite parking which is very good value. We far prefer this family run type of Hotel to the characterless chains, the staff seem to really care and will go out of their way for you. The breakfast is also 1st class , as we normally stay on a Sunday night we haven't had the chance to try Steve's Brasserie but the menu looks very good. Keep up the good work !

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review. Your business is very important to us and we value your feedback. We appreciate your loyalty to our family-run hotel. We hope you will come back and see us again soon. Best wishes from the New Continental team.

"Tired and smelly room"

2
Jane K, Swindon, United Kingdom 03/01/2020

We booked this hotel for its location, which was OK, but the room and bathroom had bad smell of drains and chemicals. We complained straight away and it was looked at while we were out but it was never quite OK. The hotel sadly looks like it could do with some investment and refurbishment.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay at our hotel. Your satisfaction is important to us and we take all feedback very seriously. If it is at all convenient for you to email me on manager@newcontinental.co.uk with more information about your stay so that I can identify which room you stayed in. I will then be able to look into your comments further with our Housekeeping Manager. I look forward to hearing from you. Best wishes from the New Continental team.

"Wouldnt rush to go back"

2
User 02/01/2020

Been before was lovely. However we went last weekend & the room was dirty, wall paper was peeling off the ceiling. urine was left in the toilet and when running the tap black bits were falling out. Their was dirt under the bed, the bath panel was all cracked and on entering the room it was freezing. we did tell them but had no follow up call or email to apologise.

"Christmas Lunch"

2
User 31/12/2019

Had been to this venue many times in the past and always had excellent food. We decided to try this for our Christmas lunch with the family. It was £80 per adult and £38 for a 3 three year old. However the food was very poor, veg and pigs in blankets hardly cooked. The entertainment would be okay if you are in your 90's. My Grandson had a present from Father Christmas, which was supposed to be playdo, unfortunately it was so old, it was dry and crumbly. Never again.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave a review however I am saddened to hear that your Christmas Day Lunch was not as expected. All feedback is extremely valuable to us and your comments have been passed on to our Head Chef. Your comments regarding the entertainment have been taken on board and we will bear this in mind when we are planning this Christmas later on in the month. Sorry to hear that your grandson's gift was disappointing - if we had known we could have replaced with another - we bought all the children's gifts a few days before so this should not have been the case. We hope to welcome you back in the future to have the opportunity to improve on your experience. Best wishes and happy new year from the New Continental team.

"Noisy hotel and no parking in the car park"

2
traveller123456277, Portsmouth, United Kingdom 26/12/2019

Stayed here for 1 night and that was enough - booked this hotel specifically as they had a car park but when I got there no spaces for me - I realise its first come basis but I booked this hotel because it had a car park. The venue next door which is a public car park had a gig on and this was also full inc people parking on the grass. Had difficulty finding a carpark near the hotel that would either allow me to stay there overnight, or that I felt safe to leave me car in. Found one eventually 10 mins walk away - it was on a rough bit of land. Plymouth does seem to have a shortage of parking. The hotel was Ok, room a bit dated and the bathroom was a kit job - functional but not very appealing. The room was hot and when I opened the window there was an industrial extractor fan outside which ran all night. Also I could hear the disco and the singing until gone midnight then for the next few hours drunken people shouting, singing and swearing while going back to their rooms along the corridor outside my room. I had an early start the next morning so was not best pleased by the lack of sleep. Breakfast was good and was served rather than self-service. Full range of cereals, juices, cooked etc. Staff friendly and efficient. Spoke to the reception about the noise when I checked out and she said she would tell the manager - bit late for that really. Not sure if the hotel is like this every weekend but certainly not somewhere I will be staying again. Good location for down town Plymouth

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback. We were pleased to read that you were happy with the breakfast, our team and location but disappointed to read that other areas of your stay let the overall experience down. We understand it must have been very frustrating not to find a parking space on arrival. We're pleased to hear you found a space not too far from the hotel in the end. In regards to the noise, we take great care when allocating rooms to consider functions we have taking place in the hotel. We apologise that on this occasion you were still able to hear this. We hope to welcome you back in the future and to have the opportunity to improve on your experience. If you do decide to book with us again I would welcome you to email me; manager@newcontinental.co.uk. Best wishes and happy new year from the New Continental team.

"Christmas Dinner Dance - excellent"

5
ChrisDevon13, United Kingdom 26/12/2019

We went as a group of 34 people and had four tables in the ballroom. I believe there were 15 tables in total with the room being shared with other groups. The three course meal was excellent as was the service. There was at least one 'head' person who oversaw the meals being brought out and advised servers where to go. This worked really well. There were also individual white cards stating what dishes the person was having. I also saw a red card clearly 'warning' that the person had a nut allergy for the servers to see. The layout of the tables and room for the disco was first rate - as was the disco. There was a bar and the service was very good. Cost £38.00 I would definitely recommend this venue for a Christmas Dinner and Dance.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review ChrisDevon13, it's wonderful to hear you had an enjoyable Christmas party with us and we're thrilled that you will recommend us to others. We hope you had a lovely Christmas and a very happy new year - hope to welcome you back in 2020. Best wishes from the whole team.

"Xmas party"

5
User 23/12/2019

Enjoyed lovely stay and staff only criticism is pay for parking should be free as of staying there yes only £3 but principles are involved as this is the 7th year of going there free before so why pay niw

"Gave us a room key to a room that was already occupied!!"

2
User 23/12/2019

We arrived and booked into the hotel and were given a room key of which we went to, unbeknown to us that when I opened the door there was already a couple in the room. I appolised to the couple and went straight back down to reception to explain, they were unaware the room was occupied and said that they had already checked out in the morning after waiting 15mins I received a key for a different room. No apology had been truly given for the pure embarrassment caused to ourselves and the couple already in the room. They simply offered a "complimentary drink" that wasn't needed no explanation was made or anything discussed. No comment fron the manager nor were we made aware of anyone actually being in the room prior. Wouldn't go back in a hurry.

"Awesome Breakfast and location"

4
seajadeguesthouse, Bude 21/12/2019

We enjoyed staying at this hotel.We went to the pavillions awesome location.Also everything you need is at hand,restaurants,bars,shopping and the hoe and barbican are within walking distance.The freshly cooked breakfast is wholesome and very hearty.Just a thought a few bananas and apples would be ideal in the mornings.Steves brasserie downstairs the food exceeded my expectations. The staff all seem to have a great sense of humour and wit. The only issue I had was I knew it was party nights it would be a little noisy I had asked for higher floor and booked this well in advance.Hence the sleeping was not possible until after the disco had finished. Overall the experience was very enjoyable,yes I would return. I must mention the receptionist,Sophie,Katie and sadly I didnt the name of the third of the trio,full of ideas,a real human caring way.thank you

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you so much for sharing your wonderful review with us seajadeguesthouse. It is lovely to hear about the highlights of your stay with us. I am thrilled you enjoyed your stay and will be sure to pass your comments on to our team, I am sure they will be just as delighted as I am to hear your comments. We look forward to welcoming you back to the New Continental again in the future. Best wishes and Merry Christmas from the team at the New Continental Hotel.

"Christmas party night"

5
Mlucas432, Plympton, United Kingdom 15/12/2019

What a fabulous party the team at The New Continental hotel put on for us. Our room was very comfortable, clean and warm. The bed was sooooo comfy and there is a tv, nice table and desk and comfy tub chairs to sit at. The reception staff, in fact all the staff who served or assisted me were very friendly, polite and helpful. The room where we had our Christmas party was set up lovely, the food was fabulous and exceeded my expectations, the plate my hot starter and main were served on were hot, (which is a good sign). I really enjoyed the DJ set up and it was a good sized dance floor. The bar staff were very efficient and friendly and they were so much fun. It was fun to watch them having fun with the guests and joining in the party and dancing by the bar when they weren't serving. The breakfast the next day again, was fabulous. Really well set up, plenty to choose from and really tasty. The plate my fry up came on was hot and the waiting staff very attentive and polite. All credit to all the staff at The New Continental for being fabulous and fun and I had the best night out I've ever had.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you so much for this lovely review Mlucas432! Our team work super hard during the busy festive period so this kind of feedback is truly appreciated. We're thrilled to hear you had such a comfortable stay, that we exceeded your expectations with our food and that you found the service to be fun, friendly and efficient. Thank you again for taking the time to leave us this feedback and a very merry Christmas from the New Continental team. We hope to welcome you back in 2020!

"Surprise find "

4
Jeddersdog, Truro, United Kingdom 01/12/2019

Really impressed. We were going to a show at the Pavilions, so I looked for somewhere close. This hotel is right next door. Thoroughly enjoyed our stay. Breakfast was great. Everywhere was clean and there was a feeling that it had perhaps just been refurbished. Good value. We will certainly book again for a stay in the heart of Plymouth.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Jeddersdog, it's lovely to read such positive feedback and we look forward to welcoming you back on your next visit to Plymouth. Best wishes from the whole team!

"Swimming pool not cosy"

1
Diana Z, Plymouth, United Kingdom 28/11/2019

Paid £10 to use the swimming pool; thought as it's in a hotel, it would be lovely and clean. It was awful, dirty, steam room out of order; female changing room not in good order (with some areas coned which made it feel like a building site), broken locker; not suitable for a baby as nowhere to even change/put baby down. Overall very disappointed. Not welcoming nor cosy.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Diane Z. It's disappointing to read such negative comments and sorry that you left us feeling this way. If it's convenient at all for you please can you email me direct on manager@newcontinental.co.uk.

"Good Hotel"

4
PatD978, Nottingham, United Kingdom 24/11/2019

Stayed here for 3 nights for a group break. We had a standard double room that was clean and comfortable. The breakfast was very good, after selecting our cereals from the buffet we ordered the rest of our meal and it was served to us at the table. It was such a refreshing change to have freshly cooked food that hadn't been sitting on a hot counter for goodness knows how long! For our evening meal we had a nice menu and all the food was delicious. The hotel is conveniently placed for seeing the sights of Plymouth. A ten minute walk took us up onto the Hoe and from there we walked to the Barbican area, a lovely part of Plymouth. Along the cobbled streets you will find a good selection of cafes, bars and restaurants, and many independent shops to browse. Not to be missed is a visit to Plymouth Gin.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to review us PatD978, it's lovely to read the highlights of your stay with us and really pleased that you enjoyed exploring the Plymouth sights! We hope to welcome you back to the New Continental Hotel on your next visit to our city-by-the-sea. Best wishes from the whole team!

"A little tired"

2
User 17/11/2019

The photos are obviously quite old as everything is a little tired and disappointing. The receptionist was very enthusiastic but it would have been useful to have information regarding breakfast, spa facilities checkout etc. AThe building was very basic and in need a good refurb, the spa was very scruffy and changing rooms smelled of urine, the steam room was out of order and pool full of kids. The evening meal was quite good but again not as good as the pictures. Breakfast was OK but we were chastised by the sour faced waitress as we'd not booked breakfast and had to pay immediately. Coffee was foul, but I was allowed tea instead. We won't rush back.......

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Debbie S. It's so disappointing to your comments. I have passed on your comments regarding our Leisure Club to the Club Manager. I have also passed on your comments about breakfast to our Operations Manager who will look into this further. As a family-run hotel, we do to update and refurbish areas of the hotel continually. We can assure you that we take all feedback extremely seriously here at the New Continental Hotel and we take great pride in giving our guests an excellent experience and I would like to offer the sincerest of apologies that we did not meet your expectations on this occasion.

"Nice hotel, expensive breakfast!"

3
TashyyC, Mevagissey, United Kingdom 16/11/2019

Just in Plymouth for one night, for a family trip away. The room was a good size, comfy bed, nice to have a bath. Had a meal in Steve's Brasserie the night we were there; the food was gorgeous, though the portions were very small for the price. Callum, our server, was an absolute delight; very welcoming and attentive. In the morning we had the full english breakfast, which was mediocre at best, and was not worth the extortionate price. Would come back again, but won't be having breakfast.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review TashyyC. It's lovely to read the highlights of your stay with us and that you enjoyed most elements including our friendly team (I will pass your compliments on to Callum) your room and the food in our Brasserie. It's disappointing to read that our breakfast offering did not meet your expectations. Our Full English breakfast is £10 which includes a Full English and toast/tea/coffee/juices as well as cereals, fresh fruit and yoghurts from the buffet. I will make our breakfast chef aware of your comments - feedback is useful for us in ensuring that we are giving an all-round excellent guest experience. We hope to welcome you back to the New Continental in the future.

"Nice surroundings and service but..."

3
johnnewcomb1961, Cornwall, United Kingdom 15/11/2019

Tidy room, small but comfortable bed. Evening meal 6 out of 10, small portion and tasteless. Good sleep but door has big gap so let corridor light in all night. Shower, hot but no pressure, truly awful 1 out of 10. Full english breakfast ok.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback johnnewcomb1961. It's disappointing to read your negative comments and I am saddened to think that you checked out of our hotel feeling this way. I am surprised to read your comment about your meal in the brasserie as we do often get many compliments - I will make sure this is passed on to our Head Chef. I have found which room you stayed in on our booking system and have asked our maintenance team to have a look at the shower pressure. Best wishes from the New Continental Team.

"Great location for Plymouth Pavilions"

4
User 14/11/2019

Stayed here while attending an event at Plymouth Pavilions which is right next door while only being a 10 minute walk to the main shopping centre. The hotel is clean, staff were great, rooms large and met all the requirements, breakfast was included and was very good. Plenty of parking at a small charge of £3 per night. Perfect for anybody needing a city centre hotel especially attending an event at the Plymouth Pavilions. Based in this visit no hesitation recommending, and would 100% stay here again.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review Clive H, it's very much appreciated and always lovely to read such positive comments from our guests. We hope to welcome you back soon, best wishes from the New Continental team!

"Lovely hotel and friendly staff."

4
User 13/11/2019

We stayed for one night in a family room with a double and 2 single beds. It's only a short walk to Plymouth Hoe, the Theatre Royal and shops. The hotel has lots of character and charm. Our room and all the areas of the hotel we visited were very clean. The staff were all really friendly and helpful. Breakfast was really good with plenty of choice.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Voyage569721, it's great to read your lovely comments about your stay with us. We hope to welcome you back to the New Continental again in the near future. Best wishes from the whole team!

"Birthday Visit"

5
_mikedunn944, Bodmin, United Kingdom 11/11/2019

Visited this hotel for my wife's birthday at the end of October. Excellent location, with parking. Spacious, clean room, ultra large comfortable bed. Friendly, helpful staff. It is not ultra modern but for us that is an advantage, comfortable, plenty of storage, relaxing. Good breakfast, plenty of choice and excellent service.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review _mikedunn944, we were thrilled to read your lovely comments and hope to be able to welcome you back to the New Continental again soon. Best wishes from the whole team!

"Lovely hotel full of character with friendly staff"

5
GoldilocksCornwall, Cornwall 11/11/2019

We stayed here for two nights in October and it was great. The room was spacious and clean, nice and quiet for sleeping at night too. The breakfast was delicious and all the staff on reception were incredibly helpful and cheerful on arrival/check-out. It's so nice to see smiling faces and happy staff. We went to a show at Plymouth Pavillions which is just next door, couldn't get a better location than that. Also only a short walk to town/The Barbican. Ideal for us. I really liked the character of this hotel, it's got quite an interesting history if you look into it.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review GoldilocksCornwall, it's really lovely to read and your comments I will pass that on to the rest of the team. We hope to welcome you back to our hotel soon. Best wishes from the New Continental Team.

"Booked 2 nights to see Tim Minchin in concert."

3
Sheena F, Touffailles 06/11/2019

Nice hotel, friendly staff , decor a little tired and old fashioned .Centrally located which is great for walking to everything but our room was a bit noisey at night from the street below , which we are told is worse at the weekend room 225. Wooden sash window, so noise and cold coming in but the heating kept the room very warm.Its probably a listed building but perhaps internal secondary glazing would help both the noise and heat issue . WiFi a bit tricky ,not easy to get in, have to register through hotmail and then keep 're registering each time you ,you your device.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Sheena F. It's great to read the highlights of your stay with us however, I am disappointed you experienced a couple of issues. I have asked our maintenance team to look into the temperature in the room and in addition to this we will review our wi-fi logins to ensure it is as efficient as possible for our guests. We hope to welcome you back to our hotel again in the future. Best Wishes, The Team at The New Continental Hotel

"Great Hotel"

5
408keithj, Darlington, United Kingdom 31/10/2019

The New Continental has everything you could want. Great central location, polite and efficient staff, lots of facilities and large, clean, comfortable rooms. On site car parking is easy to access and very reasonably priced (£3 a day) Highly recommend this great hotel.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful 408keithj, it's very much appreciated. We hope to welcome you back to the New Continental again soon!

"Passing Out Parade"

4
User 28/10/2019

We arrived in the wee small hours and the guy at reception was fantastic and very helpful. Paid £3 to park our car in their car park which was reasonable enough. Rooms were massive and spotless. Beds were so comfortable and slept really well. We paid £10 for a full English breakfast which was good and the staff were lovely. We would have actually liked to have stayed longer and taken full advantage of this hotels amenities. The only negative was on the Friday evening when we went to eat in the hotel restaurant and were told we needed to pre-book as there were eight of us. We managed to find a restaurant though that took us without booking and we'd an amazing night celebrating our son's Passing Out with the Royal Navy at The Omelette & Steak in Plymouth.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review Heatherromes, we very much appreciate and value your feedback. We're pleased to read you were happy with all areas of your stay and your comments will be passed on to the rest of the team. If our in-house brasserie hadn't of been fully booked we would have loved to of accommodated you and your party however I'm pleased to read that you had a great meal with our friends at the Steak & Omelette. We hope to welcome you back to the New Continental in the near future.

"Friendly sizeable Hotel near the Centre of Plymouth"

4
Trevor12, Thelwall, United Kingdom 27/10/2019

A family run independent hotel in the centre of Plymouth. It is 12 mins walk to the Guildhall or the Plymouth Hoe. There is parking adjacent, for which you are charged £3 per day. Staff are very helpful and polite. The breakfast has a cereal and fruit buffet, then orders taken for any combination upto the full cooked breakfast. The restaurant has a decent menu for the evening meal; a variety of smaller healthier dishes would have been appreciated. Perhaps more seafood, given its proximity to the harbour. Staff are very helpful and friendly. The rooms are clean and comfortable.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review Trevor12, it's lovely to read such positive feedback and hope to be able to offer you a warm welcome back to Plymouth and the New Continental Hotel again soon!

"Inconsiderate Cleaning Times"

2
User 22/10/2019

Stayed with my partner on Saturday 12th October 2019. Think the room No# was 208. Second floor directly under the glass bottle recycling bin. 7:30am Sunday is not a time I would suggest to start emptying the bottle skips from a busy function the evening before. Individually smashing each one which lasted for over half an hour. More of a feather duster time of the day I would say, wouldn't you agree?!?

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your review Mark L. We were disappointed to read that your Sunday morning lie-in was interrupted by noise outside. We have spoken with our team of porters to re-establish that any such work is carried out from late morning/midday on a weekend day. Thank you for your choosing to stay with us at the New Continental and we hope to welcome you back again in the near future.

"Royal Naval Reunion"

5
User 06/10/2019

This hotel pulled out all the stops to help us have our final four night, very successful, reunion. With 60+ now aged men and women veterans who had served in Malta it is amazing that the Association Committee only had one complaint, in that the hotel did not have any draft beer. There was not a single complaint regarding Room, Beds, Cleanliness, Service or Food. Breakfast was freshely cooked to order. Dinner gave us three choices for every course. Our Gala Dinner was well organized with sufficient staff to ensure that no table was kept waiting. The hotel concept of one member of staff taking your order with another member of staff about two steps behind with a trayful of cutlery to ensure that you had the correct cutlery for what you had ordered was somewhat unique in its simplicitiy and effectiveness. Congratulations New Continental - you did us proud.

Haj14, Owner at New Continental Hotel, responded to this review
Thank you for your feedback JimG2249, it's been lovely to read your wonderful review this morning. It was an absolute pleasure to host your reunion and so pleased you enjoyed your time with us. We hope to welcome you back again in the not so distant future! Warm wishes from the whole team.

"Evening at Plymouth Pavilions"

5
User 05/10/2019

Stayed at this hotel as the location is perfect for a visit to the Plymouth Pavilions. The staff are extremely friendly and the hotel is beautiful. We have stayed here several times for the same reason and have always been impressed. We have been in a different room each time but we have always found them to be nicely decorated, clean, comfortable and well equipped. We will certainly be back

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your review bridget1927, it's lovely to read such positive feedback and I will make sure this is passed on to the rest of the team! We look forward to welcoming you back to the New Continental very soon.

"What a lovely place "

5
51JanetR, Plymouth, United Kingdom 29/09/2019

So. I went to the New Continental Hotel in Plymouth for a formal occasion. A ball in aid of the Stroke Association. The premises are amazing. Staff were all very friendly and helpful and nothing was too much trouble. The food was just wonderful and all freshly cooked. Dietry requirements all taken into consideration . Well done you guys I was very impressed. The food was piping hot and well presented. A great night was,had by all

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a a review 51JanetR, it's very much appreciated. We really do take great pride in providing an excellent experience to each and every guest so were delighted to read that you had a great night with us and were impressed with the hotel, our team and dining. We hope to welcome you back to the New Continental soon!

"A delight, in delightful Plymouth"

5
CornishAnnie, St Austell, United Kingdom 27/09/2019

· The staff were extremely friendly, helpful and efficient, from the check in reception staff to waiters, and bar staff. The food was really, really good , bar food and breakfast. Rooms are very nice, have stayed several times before in different rooms and have all been different and very good . Love staying at this hotel

NCHPlymouth, Manager at New Continental Hotel, responded to this review
We are thrilled to read such lovely feedback and thank you for taking the time to leave us a review. As a family run hotel we pride ourselves on warm and personal service and pleased that you felt this during your stay. We look forward to welcoming you back to the New Continental.

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