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New Continental Hotel, Sure Hotel Collection by Best Western, Plymouth

Millbay Road, PL1 3LD, Plymouth, Great Britain - Ver en un mapa
New Continental Hotel, Sure Hotel Collection by Best Western - Vista exterior El New Continental Hotel, Sure Hotel Collection by Best Western se encuentra en el centro de Plymouth. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Explore las maravillas marítimas de la "ciudad oceánica" de Gran Bretaña. Con una excelente ubicación en pleno centro de la ciudad, Plymouth el New Continental Hotel, Sure Hotel Collection by Best Western se encuentra a poca distancia a pie de la costa, de las tiendas y de una gran variedad de atracciones. De hecho, al otro lado de la calle podrá encontrar una de las principales instalaciones de entretenimiento del suroeste, Plymouth Pavilions, al tiempo que el mundialmente famoso Plymouth Hoe está situado a menos de 10 minutos a pie. Desde el momento en que entre por la puerta hasta cuando nos diga adiós, nuestro cordial y profesional personal se encargará de proporcionarle todo lo que pueda necesitar durante su estancia para que pueda disfrutar del mayor nivel de comodidad y de un auténtico deleite. Relájese y desconecte de todo en una de nuestras 99 elegantes habitaciones, que incluyen habitaciones con dos camas de matrimonio, habitaciones familiares y románticas camas con dosel. Todas las habitaciones cuentan con televisor con pantalla plana, secador de pelo, acceso gratuito a Internet Wi-Fi y mullidas almohadas para disfrutar de un apacible descanso nocturno. Si le apetece una sesión de ejercicio durante su viaje, nuestro complejo de ocio cuenta con una piscina cubierta, baño turco y gimnasio completamente equipado. Nuestro hotel cuenta también con más de 80 plazas de estacionamiento, por lo que puede dejar su auto aquí mientras que realiza sus recorridos por la ciudad. Disfrute de un breve paseo al puerto histórico con sus maravillosas vistas o visite las numerosas tiendas independientes del West End de Plymouth. Si prefiere salir a conducir, el Acuario Nacional Marino se encuentra a solamente 5minutos en auto, al tiempo que la hermosa casa solariega de Saltram se encuentra a 8 kilómetros del hotel.

Sure Hotel Collection

New Continental Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Salones / Bares
    Salones / Bares
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 760 huéspedes
NOTA EMITIDA
Excelente
231
Muy bueno
268
Normal
152
Malo
72
Pésimo
37
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
108
De negocios De negocios
119
En familia En familia
144
En pareja En pareja
264
En solitario En solitario
24
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Nice hotel"

4
cliff_taylor2, Stafford, United Kingdom 16/09/2020

Parking was not an issue, but I guess it could be when busier. Check in was easy, and the Covid-19 issues were well managed, good social distancing under control in all areas, plenty of sanitiser dispensers throughout the property. Only ate the breakfast, was delivered to table and of a very good standard, service was prompt. Location wise it is a bit of a walk away from the things to see and do in the area, but not a problem for us. The hotel is right on the border between grotty Plymouth and the nice bits (Hoe, harbour and Barbican areas). Recommended.

"Lovely stay"

4
TREEJAS, Sussex England 14/09/2020

We stayed for 6 nights and had a very comfortable and enjoyable stay. We requested a quiet room and we were situated on the 4th floor (only one more floor above us) at the end of the corridor and at the back of the hotel. The front of the hotel faces the road. The room had everything we needed but maybe a mini fridge and a safe would have been useful. The cleaners came in every day and did a very good job. Face masks have to be worn in the public areas and the lift. Hand sanitizer is in place in the reception area and by the lift. Obviously the hotel has had to adjust with COVID precautions but the breakfast staff did a brilliant job. It is completely table served but everything you would find on a buffet breakfast you could request. The full English came on hot plates and was cooked very well. Car parking is charged at £3 a day, if the hotel is full it can be a race to find a space. The nearest public car park is a fair trek. That said we did manage to get a space every day, all be it the manager moving his car one day for us to park.

"Excellent service"

5
SlavkaSvit, London, United Kingdom 14/09/2020

The staff is very kind and friendly, the room and surroundings are clean. We also enjoyed the dinner in the restaurant. Very delicious. And as we stayed as family, we used swimming pool and we will stay there next time for sure.

"Lovely hotel and great location "

5
sarahhall156, Valencian Country, Spain 12/09/2020

We stayed for 7 nights at this hotel it was lovely staff were friendly the restaurant Steve's brassiere was lovely and the location was perfect for whichever end of Plymouth you want to visit. Will definitely go back a really lovely week.

"Good hotel"

4
Bricksey, North Yorkshire, United Kingdom 27/08/2020

Was a bit apprehensive as I normally book a chain hotel. However this was booked for me. The hotel staff were friendly and extremely helpful. The room was spacious, comfortable and clean . Had a pizza from the bistro onsite delivered to my room which left me wishing I'd ordered two. Breakfast was very good. I would definitely stay again.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We really appreciate the time you have taken to share your valuable feedback with us. It is great to hear you enjoyed your stay at our Hotel, we hope you will come back to see us again soon! Best Wishes, The Team at The New Continental Hotel

"Family visit to Plymouth"

5
User 20/08/2020

Our 4 night stay could not have been better. The staff are all very welcoming and helpful. The family room we had was spotless and cleaned to a very high standard, the beds were very comfortable with plenty of space/storage for a family. Breakfast was very busy, the food was fantastic with plenty of selection. Covid-19 has not had a negative effect on the service received at this hotel, which I have witnessed at others. I observed a frequent cleaning regime around the hotel with staff and guests alike adhering to all Covid safe guidelines.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for posting your review and taking the time to share your feedback with us. I am delighted you had a lovely stay, it is great to read your wonderful highlights, I will be sure to share them with the rest of our team. We hope to welcome you back to stay with us again soon. Best Wishes, The Team at The New Continental Hotel

"Nice Hotel, Good Location"

5
happy2011bristol, Bristol 06/08/2020

We were looking for a place to stay in the centre of Plymouth for a short 2 day break and found the New Continental through our Best Western “Rewards Loyalty Account”, which gave us a very reasonable rate for two nights (and we could have got three nights for the price of two if that had fitted in with our plans). We decided to book room only as the internet advises that breakfast arrangements in many hotels are quite variable because of social distancing precautions. We navigated to the hotel using SatNav and that took us on an easy to follow route around Plymouth City Centre and straight into the hotel car park, which was not busy on a Sunday afternoon. We were warmly welcomed and although we had arrived a little bit early the room was ready and we were able to go straight up after a very quick check-in process and explanation of the facilities. The swimming pool is still open, but has to be booked. We didn't use it but other guests said it was good. I think the exercise room is still closed. The hotel is well set up for social distancing with a one way system around reception, good signage and sanitiser dispensers throughout. Our room was a good size and had everything that we needed for a short stay. The TV was the standard Freeview service which was fine for us and the WiFi service was good. We did need to have our charger with us for phones and tablet as the power sockets are standard and don't have USB outlets, and there aren't many spare sockets. The bathroom had everything we needed and my only comment would be that some people might find that the side of the bath is a little bit high for stepping in and out when using the shower. The room was quite warm and the road outside a little bit too busy to keep the window open so the very quiet and effective fan provided was much appreciated. We used the bar one evening for a nightcap with friends who were staying at another hotel nearby. They had to leave their contact details for Track and Trace, but that was dealt with very quickly. The bar area is more functional than cosy, but it is comfortable and three coffees and a couple of brandies were very reasonable priced. Breakfast is table service and that is quite hard work for the staff compared to buffet style, but they manage it very well. There is the option of Continental or Full English and both are fairly priced. The Continental at £5 has good variety with cereals, yoghurt, fruit, croissants, cheese and ham, toast, jam, marmalade and honey, and of course fruit juice and tea or coffee to drink. The Full English, at £10, has most of the above, plus a reasonably sized plate of hot food cooked to order (and very quickly) from a choice of bacon, sausage, eggs, black pudding, tomato, baked beans, mushroom and hash browns. Overall the hotel is clean, comfortable and well managed with good facilities and service. Above all it is reasonably priced and is very well positioned in walking distance of the city centre, Hoe Park and the restaurants, bars and cafes on the Barbican. It is a short, inexpensive, local ferry trip or taxi ride to other attractions such as the highly recommended Royal William Yard. A very good option for a visit to Plymouth.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for taking the time to post your review. We are all thrilled to hear you had a wonderful stay with us, it is great to read your amazing highlights! Your feedback is very valuable to us and I will be sure to share it with the rest of our team. We really hope to welcome you back to our Hotel to stay with us again soon! Best Wishes, The Team at The New Continental Hotel

"Faulty Towers mark 2"

1
melvynec, Ipswich, United Kingdom 03/08/2020

My wife and I stayed at this Hotel on Friday 31st and could not believe the welcome we received. Arrived a few minutes early and was advised return in half an hour. No problem with this and the young man was quite polite. Returned as advised and one woman in reception greeted us, what is your name, sit over there because your room in not ready. Not once were there any warm welcoming words, not even a hello sir or madam. Eventually, a shout across the room, your room is ready and we need payment. Arrived in the room and it appeared quite ok, contacted reception and unfortunately the same woman answered the phone. I asked if we could extend by an extra day and she said that she would check availability. After a few minutes phone rang and I was advised, yes you can have a room at an increase of around £27. When I enquired why the price had increased and was told abruptly that its demand and that was the price. Obviously, after zi had time to think I rejected the offer. Before I go, I just wanted to add that the remaining staff were ok. Added to this, it turns out the soundproofing was not existant between rooms, the door to the wash room would not close. In summary, I would suggest a very cheap renovation and reception staff need some guidance in how to greet guests a total disgrace. All they really need is John Cleese To make things complete.

Duty Manager, General Manager at New Continental Hotel, responded to this review
We appreciate the time you have taken to share your experience with us. It is very disappointing for us to hear how unwelcomed you felt upon your arrival to our Hotel. I can see that you were checked into your room at 2:30pm, half an hour before our check in time. We were extremely busy on Friday night and I apologise that we could not check you into your room any earlier. Unfortunately, our rates do vary each day depending on the demand within the Hotel and I can see that we had nearly sold out of our rooms on Saturday night, which is why the price was higher. I sincerely apologise that you did not feel you had a warm welcome, I really hope we will have another opportunity in welcoming you back to stay with us again, with the promise of delivering a much more enjoyable guest journey. Best Wishes, The Team at The New Continental Hotel

"Good short stay"

5
Neil O, Weymouth, United Kingdom 01/08/2020

Stayed here for two nights while walking some of the SWCP. It was one of the better places I have styled recently. Nice clean room and staff all very welcoming. And the location is good for everything. No negatives for me here.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you so much for taking the time to post your review Neil. I am delighted you enjoyed your stay with us and we hope to welcome you back again in the near future. Best Wishes, The Team at The New Continental Hotel

"No frills budget feel"

4
Dusty S, Tendring, United Kingdom 28/07/2020

We booked to stay at the NC because wife wanted a trip down memory lane to Plymouth. It had been a while since she stayed there, before it became a Best Western. The room was clean and the bed was comfortable. For 80 quid for the night, the Best Westerness really did shine through, though. Everything was cheap. Bathropm fittings, light fittings, kettle, basic plastic bin from IKEA. As we have no problem with Supernatural style cheap, crappy motel rooms, it didn't bother us. But I'd not want to pay any more than £80 a night. One bonus though.... They did supply a tower fan, which was good because the room was so hot. Would we stay again? Yes, probably. Don't know if other rooms are nicer, but don't expect out and out luxury. Do expect a nice enough place to bed down for a fee nights, and excellent, friendly service from the hotel staff.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to share your valuable feedback with us. We are in the process of refurbishing our bedrooms, as a family-run Hotel, we are continuously updating and refurbishing our bedrooms. In 2018 we completely refurbished our 11 superior rooms as well as some of our standard rooms last year. We strive to provide our guests with the best experience we possibly can and I sincerely apologise if we did not meet your expectations on this occasion. Your feedback means a lot to us and we will be sure to take your comments on board for future refurbishments. I am delighted to read that you found the service from our staff to be excellent, with friendly service. Hopefully you will consider choosing to stay with us again in the near future. Best Wishes, The Team at The New Continental Hotel

"Below average"

2
Saeedbakr, London, United Kingdom 19/07/2020

very disappointed with room and bed quality. I paid £90 for 1 night. My back start hurting in the morning after sleeping on bed, poor quality duvet and mattress. location of the hotel is not bad, just 5-10mins walks to center area.

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your satisfaction is important to us and we take all feedback very seriously. If it is at all convenient for you to email us on manager@newcontinental.co.uk with more information about your stay so that I can identify which room you stayed in, I will then be able to look into your comments further. I look forward to hearing from you. Best wishes from the New Continental team.

"Short Break"

5
Kevin B, Uttoxeter, United Kingdom 26/03/2020

Good, no real issues, helpful staff and close to the center and ports. If I had a complaint the bacon on the breakfast was over cooked and burnt, Why don't hotels ask how you like your breakfast cooked it would save throwing good food away.

"Amazing stay in difficult times"

5
Cheroquee, Cornwall 24/03/2020

Myself and my partner booked a two night stay here with the intention of attending an event at The Pavilions. Arrived late afternoon and checked in with ease - just be sure to enter your car registration for free parking. Booked a standard double room and WOW it was beautiful, spotlessly clean and beautifully presented - I could find no fault whatsoever and trust me I tried..... On arrival the plight of the Covid19 pandemic was just evolving with the news that all pubs, clubs, theatres etc were to close meaning the event we were to attend was cancelled so we made the gest of our stay, using the gym and pool on the ground floor. Gym suited my training needs albeit a little cramped between equipment and the pool even though small was clean, warm and quiet. Changing rooms clean and Club Continental staff were polite, professional and approachable. Really can not fault the stay, well priced, good location, fab accommodation, great room service, polite attentive professional staff and big thanks to Ben at the Bar - an asset to the team We will be booking again when the postponed event occurs later in the year Thank you Team Continental

"I was not able to attend."

5
x10mac, Shrewsbury, United Kingdom 19/03/2020

Because this terrible virus that we're all incurring I was not able to attend this hotel after several conversations on the phone they gave me a full refund truly wonderful people with excellent service I was not expecting that would recommend using this hotel just for sophier and the customer service staff excellent

"Good overnight stay"

4
Mjvhav, Chulmleigh, United Kingdom 13/03/2020

My wife and I stayed overnight having attended a meeting in Plymouth. The staff were very welcoming. We asked for a room change as my wife prefers a room On a lower floor. This took place with no fuss and all was done while we were out. The room was clean and the overall facilities were fine. We decided to eat in the Brasserie which was very good although the type of flooring made it easy to hear conversation on nearby tables. Service was very attentive and efficient. Both our meals were excellent. Breakfast was fine with a selection of fruit and cereal. There was a choice of continental or cooked breakfast with a vegetarian and vegan alternative. This was served at the table. Generally the stay was very good and we would certainly stay again if the opportunity arose.

"mid week break"

5
ajaxbay, Birkenhead, United Kingdom 09/03/2020

stayed for two nights mid week the staff were great from the moment you walk in the front door they are so happy and welcoming they could not do more for you , we arrived late afternoon and booked our evening meal in Steves Restraunt down stair in hotel we had lamb on the first night and wow if i could i would have taken a bowl home with me and the rooms were very clean and well looked after all staff were the best I have ever meet in the UK and we will be going back some time this year again there is even a GYM and Pool down stairs for hotel guests to use

"Great Location"

5
User 09/03/2020

We stay here whenever we visit the Plymouth Pavilions as it's convenient, clean and comfortable. The brasserie is great for pre show meals and the bar is good for aftershow drinks. It's also well situated for visiting the City of Plymouth's many attractions.

"Value for money "

5
ORIGJM, Cornwall, United Kingdom 08/03/2020

We stayed for one night as we were going to the Pavilions. Absolutely perfect location. The receptionist staff were very pleasant and the room was more than adequate and had everything you needed. Car parking is limited but an added bonus and cheap. Steve's Brasserie which is within the hotel was excellent for a pre show meal. We would not hesitate to stay again.

"Last minute booking "

5
beckyPerry1, Plymouth, United Kingdom 07/03/2020

Staff were very helpful, even though it was very last minute. The breakfast the next morning was nice, the fry up came out quickly, very small glasses for juices though. The room was beautiful, a comfortable bed and very clean kitchen.

"First visit"

4
GarySummers, Grimsby, United Kingdom 06/03/2020

Visited Plymouth for the first time for a double reason one to follow our local football team but also to see family who moved here several years ago. So after a six and a half hour drive it was a relief to find our hotel so easily, parking was good and great value at £3 for 24hrs. The hotel was clean and tidy in the outside and this continued through to reception and the rooms. Check in was quick and friendly and the staff informative on local places amenities etc. The room was spacious, and clean with a good sized bathroom and shower. We had a drink in the bar whilst our family came to meet us and the choices were good and priced normally for a hotel. We didn't really spend a lot of time in the hotel and had breakfast out with the family. Despite being on a main road the hotel was quite and we had a good nights sleep, checking out was again quick , friendly and easy. We will definitely be back and next time will spread out our trip to maybe three nights to get a better look at what Plymouth has to offer. It looks a vibrant city with lots to see and do which would be better visited on a warm summers day not a cold wet Tuesday

"Lovely hotel"

5
User 05/03/2020

Excellently located hotel with friendly and efficient staff. Breakfast was delicious and plentiful, the room was spacious and well equiped, and the 24 hour parking (close to city centre and sea front) was a bonus.

"Wouldn't return"

2
louisekimberley, Penzance, United Kingdom 02/03/2020

When we arrived at the hotel, the reception area just smelt like chlorine. We checked into our room and we were very disappointed, the rooms are very different to the photos which are taken online which is very misleading. Stains and scuffs on the wall and carpet. The decor is outdated and not overly homely. The window was dirty and you couldn't see out of it because of the condensation inside it. We checked in and instantly left and checked into the Crowne which is located just down the road. The only good point I have to make is 24 hour parking for £3 is brilliant.

"Warm welcome "

4
snipsnap48, Fowey, United Kingdom 24/02/2020

A warm welcome ( thanks Ellen ) spotlessly clean room and bathroom, hearty breakfast ( thanks James ) made for a pleasant stay. Parking very reasonable but do remember to pop your number on the keypad at reception We shall return

Duty Manager, General Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback, it's very much appreciated. It's lovely to read your comments about our warm and welcoming team and pleased to hear you enjoyed your breakfast with us. We hope to have the opportunity to welcome you back to our hotel soon. Best wishes from the New Continental team.

"Disappointing "

3
GandMTravelled, England, United Kingdom 19/02/2020

We booked a 1 night stay to break up our long journey down to Cornwall. The hotel is in a great location, it is just a few minutes walk to the Hoe, the high street and nightlife. Parking was very reasonable, just £3 for 24 hours, just make sure to enter your car registration at the iPad in reception as we were not prompted to do so by the reception staff (we've been stung by ‘ParkingEye' before). We booked a standard room and our first impressions of the room were good. However, upon closer inspection the bedroom furniture was tired, worn and dated with some questionable stains on the carpet and curtains. The bathroom however looked recently fitted and was spotlessly clean, the bed linen and towels also white and fresh. Sadly we had a very poor nights sleep, we found the mattress and pillows very hard. The old wooden sash windows didn't not keep much noise out and being situated on a busy road, opposite a Wetherspoons it was also noisy late into the night. Regular gym-goers at home we deliberately booked a hotel with a ‘fitness centre'. We ended up spending a total of 10 minutes in the gym. The equipment is very old and tired with several pieces of equipment requiring maintenance - nothing like the pictures online. The swimming pool was equally as disappointing, it was much smaller than the online pictures, the water murky and too warm. Back to the windows, we feel it is worth mentioning the potentially dangerous situation in the bathroom. The only way to get any air into the room was to open the window upwards meaning that the opening was at floor level (see image).

"Highly recommended "

4
GemmaM463, Exeter, United Kingdom 11/02/2020

We had a lovely room on the 5th floor. No noise disturbance. Clean and well presented room with good facilities. Good swim and gym facilities. Breakfast was great, staff were welcoming and looked after us well. Great central location. Would look here first if I ever need an overnight stay in Plymouth again.

"1 night stay"

4
cherrylthorpe, Swansea, United Kingdom 10/02/2020

sat night stayed on 3rd floor no noise from function room good location, breakfast good, staff very helpful variety of gym equipment only negative pool not for swimming as very small not like photo image

"Lovely hotel"

5
Baladog, Surrey, United Kingdom 08/02/2020

We stayed here so we could go and watch Surrey scorchers play basketball at the Pavilion, we managed to park with no problem reception staff very friendly and helpful, our room was spotlessly clean and quite spacious ,the only thing was the ceiling was low in places but did not cause a problem we had a couple of drinks in the bar, lovely area to relax in ,breakfast was included with our stay ,we were greeted by a lovely member of staff called Marie who took our order as the food is cooked from fresh ,with a good selection to suit most people's tastes.we had a lovely stay and would highly recommend this hotel .

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review of our hotel! We're so pleased to hear that you had found our team to be friendly and helpful, bedroom to be spotlessly clean and you enjoyed breakfast. I will make sure your compliments are passed on to Marie! It's great to hear that you'll recommend us to others, we really appreciate it. We hope to welcome you back in the near future - best wishes from the New Continental team!

"A Good Hotel Near Plymouth Hoe Park"

4
angusdavidson15, Plymouth, United Kingdom 31/01/2020

I came here is 2018 to photograph the UPSU Society and Activity Awards. The staff were friendly and the venue was great. I would like to come here again. I came here again in December 2019 for a christmas meal with my work colleagues.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review and thank you for your kind comments. We're really pleased you enjoyed both visits and we look forward to welcoming you back in the future!

"Over night stay"

4
coxjenking, Falmouth, United Kingdom 29/01/2020

Stayed here before, different room each time. Rooms have always been clean, beds comfortable. Drafty this time in the bathroom with the wooden sash windows, but it is winter. Room cold on arrival, but once radiator was turned on it warmed up after a spell.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review, all guest feedback is very important to us. We hope to welcome you back to the New Continental again in the near future. Best wishes from the team!

"The Best hotel in Plymouth"

5
User 29/01/2020

Looking for an amazing hotel? Look no further you will not be disappointed!!! Great facilities, excellent food, good beer, fantastic location close to the centre I highly recommend this hotel, go for it you will not be disappointed.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
What a lovely review, thank you for your wonderful comments! We hope to welcome you back soon, best wishes from the New Continental team!

"Clean tidy hotel"

4
Cyprusanna, Cornwall, United Kingdom 29/01/2020

We stayed for one night as its very close to the Pavilions in Plymouth so very handy! the room was a little dated but quite large and very clean, comfy beds! traffic noise quite bad but that didn't really bother us! the bathroom fan was very loud and seemed to stay on for quite a while! Staff very friendly! would stay again if going to the Pavilions for the convenience

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for the taking the time to leave us feedback, we really appreciate it. We're pleased to hear that you liked our location, comfy beds and friendly staff! It's great that you'll stay with us again and we hope to welcome you back soon! Best wishes from the New Continental team!

"Excellent"

5
User 25/01/2020

we stayed overnight before going to the theatre the hotel is very convenient for both the Theatre Royal and Plymouth Pavilions also the city centre and the sea front. The reception staff were welcoming and booked us in quickly directed us to our room and explained the facilities.Our room was very pleasant bathroom sparkling clean the bed very comfortable.We ate in the Bistro a pre theatre dinner it was very good, service was excellent.Breakfast was hot and freshly cooked service again excellent altogether we highly recommend this hotel.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
We appreciate you taking the time to share your feedback with us; I am so pleased you liked our location, found our reception team to be welcoming and that you enjoyed our in-house brasserie and breakfast. It's lovely to hear that you'll highly recommend us. We hope to welcome you back to our Hotel again soon! Best Wishes, The Team at The New Continental Hotel

"Great Hotel"

5
janchurch2020, Southampton, United Kingdom 12/01/2020

Very pleasant and comfortable hotel, ideal location for all that Plymouth has to offer. Close to the town centre and just a short walk to the Barbican which has plenty of restaurants to choose from. The New Continental is always my first choice when I am working in Plymouth.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review, it's lovely to read your comments and to hear that we are always your first choice when working in Plymouth. We hope to welcome you back very soon. Best wishes from the New Continental team.

"A comfortable nights stay"

4
geof w, Torquay, United Kingdom 12/01/2020

A spur of the moment decision to drive down to Plymouth and booked the New Continental online for a one night stay. Welcomed at reception by smiling staff and booked in quickly and efficiently. Our room, on the second floor (223) was large and had plenty of hanging space for our clothes. The room was spotless as was the bathroom. With the hotel being in the centre of things, right next to Plymouth Pavillions, our afternoon was spent walking around Drakes circus pedestrian precinct. When we returned to the hotel we booked a table at Steve's Brasserie and relaxed for an hour. After we had eaten we went to the bar before retiring. We slept well and enjoyed our breakfast. All the staff at the hotel were very friendly and helpful, nothing too much trouble, thank you all.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review, we really appreciate you taking the time to leave us such positive feedback. We're really pleased that you enjoyed your time in Plymouth too - we hope to welcome you back to the New Continental on your next Plymouth visit! Best wishes from the whole team.

"Christmas Day Lunch"

5
User 10/01/2020

My family and I have spend the last 2 years (2018 and 2019) at this hotel for our Christmas Day lunch and we thoroughly enjoyed it so I'd like to thank you for another enjoyable experience on Christmas Day. The staff were fantastic and nothing was too much trouble .. we had a 3 course lunch and it was a lovely atmosphere throughout the afternoon. There was a singer to entertain everyone and all the children including my 2 Grandaughters loved having a little dance. They were even allowed to kidnap the microphone and sing a Christmas song each which they loved. There was a visit from Santa who gave all the children a present each and if anyone is considering eating out on Christmas Day, I'd absolutely recommend the new continental. Thank you so much to all the staff and happy new year to you all. Susan Harris and the Sharpe Family.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for the wonderful review Susan. It's lovely to hear that we gave you such an enjoyable experience on Christmas Day. We hope to welcome you and the family back again next year! Best wishes from the New Continental team.

"Great Hotel not so much Food."

4
HWC_Reviews, St Agnes, United Kingdom 08/01/2020

I went away with a few friends to this hotel. I'm from the country so I like quiet. The room we were in, overlooked Weatherspoon's. We stayed from Thursday to Sunday. So it was quite loud as you would expect and facing a busy road. Although I went into my other friend's rooms that was facing the backside of the hotel and seem very quiet. The right person would like it. The staff were lovely, always smiling and we always had good chat with the night porter and other staff each evening as we came down for a few drinks at the bar. Even the small things like standing up from behind the counter giving equal level eye contact. The room was clean and was nicely decorated it felt warm. The only faults was a broken toilet seat as well as a kettle that would keep boiling and not turn off. On our last night, I decided to have a 3 course meal for £21. In the restaurant "Steve's Brasserie" This is sadly one of the worst meals I've eaten. The starter I had was smoked chicken with a salad. The chicken was very dry and need something like pesto to help. The salad had no dressing and was just a challenge to eat. For the main course I had belly pork, the belly pork itself was very tender and cut like butter. Sadly though the tenderstem broccoli and cabbage was far from being cooked al dente. Plated up along with some nice roast potatoes. This dish cost £15 if you were to buy it on its own. Finally came dessert. White chocolate mousse with poached fig & ice cream. The white chocolate was too heavy and sickly in the proportion of how much was served in a ramekin. (Added Photos of the Food) The meal was overall overly expensive for what was plated and in the quality. Just because it looks smartly presented with high prices doesn't mean it was great. Plus we were on one table of two others. So they were very quiet. Décor though was welcoming. the waiter was kind and welcomed us in. So I do recommend staying here if you are okay with noise. Otherwise, ask if you can have a quiet room. But don't get food overly priced

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for very much for your feedback. Firstly, thank you for bringing those maintenance issues to our attention, I will report this to our maintenance team who can make sure both are fixed. We receive many compliments for our food served at Steve's Brasserie so your comments come as a surprise and have been passed on to our Head Chef. We feel a three course meal created with the freshest, local ingredients for £21 is a very fair price...it's disappointing to hear that you did not think so. It's lovely to read some of the highlights of your stay and pleased that you would recommend us to others and that you were impressed with our team's service. I hope we will able to welcome you back to our hotel in the future and have the opportunity to improve on your dining experience. Best wishes from the New Continental team.

"Poor stay"

2
cornwallcathb, Cornwall, United Kingdom 06/01/2020

We have stayed at this hotel on numerous occasions, but this stay was very poor. We booked sometime ago but were given an attic room which was very basic and small and draughty. We were a family party of eight and the others in our booking had to move rooms due to the noise. Why use the room over a party being held beneath when there are plenty of other rooms available?

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback. I'm sorry to hear you were disappointed with your stay. If you are able to send me an email manager@newcontinental.co.uk with when you stayed with us so that I can look in to this further. I look forward to hearing from you! Best wishes from the New Continental team.

"Fantastic character full Hotel"

5
B15MGM, Weston super Mare, United Kingdom 06/01/2020

We use this regularly hotel when we drop our daughter back to Uni in Plymouth, we have tried both the Deluxe and Standard rooms and they are equally good. Location is very central and they have onsite parking which is very good value. We far prefer this family run type of Hotel to the characterless chains, the staff seem to really care and will go out of their way for you. The breakfast is also 1st class , as we normally stay on a Sunday night we haven't had the chance to try Steve's Brasserie but the menu looks very good. Keep up the good work !

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review. Your business is very important to us and we value your feedback. We appreciate your loyalty to our family-run hotel. We hope you will come back and see us again soon. Best wishes from the New Continental team.

"Tired and smelly room"

2
Jane K, Swindon, United Kingdom 03/01/2020

We booked this hotel for its location, which was OK, but the room and bathroom had bad smell of drains and chemicals. We complained straight away and it was looked at while we were out but it was never quite OK. The hotel sadly looks like it could do with some investment and refurbishment.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback regarding your recent stay at our hotel. Your satisfaction is important to us and we take all feedback very seriously. If it is at all convenient for you to email me on manager@newcontinental.co.uk with more information about your stay so that I can identify which room you stayed in. I will then be able to look into your comments further with our Housekeeping Manager. I look forward to hearing from you. Best wishes from the New Continental team.

"Wouldnt rush to go back"

2
User 02/01/2020

Been before was lovely. However we went last weekend & the room was dirty, wall paper was peeling off the ceiling. urine was left in the toilet and when running the tap black bits were falling out. Their was dirt under the bed, the bath panel was all cracked and on entering the room it was freezing. we did tell them but had no follow up call or email to apologise.

"Christmas Lunch"

2
User 31/12/2019

Had been to this venue many times in the past and always had excellent food. We decided to try this for our Christmas lunch with the family. It was £80 per adult and £38 for a 3 three year old. However the food was very poor, veg and pigs in blankets hardly cooked. The entertainment would be okay if you are in your 90's. My Grandson had a present from Father Christmas, which was supposed to be playdo, unfortunately it was so old, it was dry and crumbly. Never again.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave a review however I am saddened to hear that your Christmas Day Lunch was not as expected. All feedback is extremely valuable to us and your comments have been passed on to our Head Chef. Your comments regarding the entertainment have been taken on board and we will bear this in mind when we are planning this Christmas later on in the month. Sorry to hear that your grandson's gift was disappointing - if we had known we could have replaced with another - we bought all the children's gifts a few days before so this should not have been the case. We hope to welcome you back in the future to have the opportunity to improve on your experience. Best wishes and happy new year from the New Continental team.

"Noisy hotel and no parking in the car park"

2
traveller123456277, Portsmouth, United Kingdom 26/12/2019

Stayed here for 1 night and that was enough - booked this hotel specifically as they had a car park but when I got there no spaces for me - I realise its first come basis but I booked this hotel because it had a car park. The venue next door which is a public car park had a gig on and this was also full inc people parking on the grass. Had difficulty finding a carpark near the hotel that would either allow me to stay there overnight, or that I felt safe to leave me car in. Found one eventually 10 mins walk away - it was on a rough bit of land. Plymouth does seem to have a shortage of parking. The hotel was Ok, room a bit dated and the bathroom was a kit job - functional but not very appealing. The room was hot and when I opened the window there was an industrial extractor fan outside which ran all night. Also I could hear the disco and the singing until gone midnight then for the next few hours drunken people shouting, singing and swearing while going back to their rooms along the corridor outside my room. I had an early start the next morning so was not best pleased by the lack of sleep. Breakfast was good and was served rather than self-service. Full range of cereals, juices, cooked etc. Staff friendly and efficient. Spoke to the reception about the noise when I checked out and she said she would tell the manager - bit late for that really. Not sure if the hotel is like this every weekend but certainly not somewhere I will be staying again. Good location for down town Plymouth

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback. We were pleased to read that you were happy with the breakfast, our team and location but disappointed to read that other areas of your stay let the overall experience down. We understand it must have been very frustrating not to find a parking space on arrival. We're pleased to hear you found a space not too far from the hotel in the end. In regards to the noise, we take great care when allocating rooms to consider functions we have taking place in the hotel. We apologise that on this occasion you were still able to hear this. We hope to welcome you back in the future and to have the opportunity to improve on your experience. If you do decide to book with us again I would welcome you to email me; manager@newcontinental.co.uk. Best wishes and happy new year from the New Continental team.

"Christmas Dinner Dance - excellent"

5
ChrisDevon13, United Kingdom 26/12/2019

We went as a group of 34 people and had four tables in the ballroom. I believe there were 15 tables in total with the room being shared with other groups. The three course meal was excellent as was the service. There was at least one 'head' person who oversaw the meals being brought out and advised servers where to go. This worked really well. There were also individual white cards stating what dishes the person was having. I also saw a red card clearly 'warning' that the person had a nut allergy for the servers to see. The layout of the tables and room for the disco was first rate - as was the disco. There was a bar and the service was very good. Cost £38.00 I would definitely recommend this venue for a Christmas Dinner and Dance.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review ChrisDevon13, it's wonderful to hear you had an enjoyable Christmas party with us and we're thrilled that you will recommend us to others. We hope you had a lovely Christmas and a very happy new year - hope to welcome you back in 2020. Best wishes from the whole team.

"Xmas party"

5
User 23/12/2019

Enjoyed lovely stay and staff only criticism is pay for parking should be free as of staying there yes only £3 but principles are involved as this is the 7th year of going there free before so why pay niw

"Gave us a room key to a room that was already occupied!!"

2
User 23/12/2019

We arrived and booked into the hotel and were given a room key of which we went to, unbeknown to us that when I opened the door there was already a couple in the room. I appolised to the couple and went straight back down to reception to explain, they were unaware the room was occupied and said that they had already checked out in the morning after waiting 15mins I received a key for a different room. No apology had been truly given for the pure embarrassment caused to ourselves and the couple already in the room. They simply offered a "complimentary drink" that wasn't needed no explanation was made or anything discussed. No comment fron the manager nor were we made aware of anyone actually being in the room prior. Wouldn't go back in a hurry.

"Awesome Breakfast and location"

4
seajadeguesthouse, Bude 21/12/2019

We enjoyed staying at this hotel.We went to the pavillions awesome location.Also everything you need is at hand,restaurants,bars,shopping and the hoe and barbican are within walking distance.The freshly cooked breakfast is wholesome and very hearty.Just a thought a few bananas and apples would be ideal in the mornings.Steves brasserie downstairs the food exceeded my expectations. The staff all seem to have a great sense of humour and wit. The only issue I had was I knew it was party nights it would be a little noisy I had asked for higher floor and booked this well in advance.Hence the sleeping was not possible until after the disco had finished. Overall the experience was very enjoyable,yes I would return. I must mention the receptionist,Sophie,Katie and sadly I didnt the name of the third of the trio,full of ideas,a real human caring way.thank you

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you so much for sharing your wonderful review with us seajadeguesthouse. It is lovely to hear about the highlights of your stay with us. I am thrilled you enjoyed your stay and will be sure to pass your comments on to our team, I am sure they will be just as delighted as I am to hear your comments. We look forward to welcoming you back to the New Continental again in the future. Best wishes and Merry Christmas from the team at the New Continental Hotel.

"Christmas party night"

5
Mlucas432, Plympton, United Kingdom 15/12/2019

What a fabulous party the team at The New Continental hotel put on for us. Our room was very comfortable, clean and warm. The bed was sooooo comfy and there is a tv, nice table and desk and comfy tub chairs to sit at. The reception staff, in fact all the staff who served or assisted me were very friendly, polite and helpful. The room where we had our Christmas party was set up lovely, the food was fabulous and exceeded my expectations, the plate my hot starter and main were served on were hot, (which is a good sign). I really enjoyed the DJ set up and it was a good sized dance floor. The bar staff were very efficient and friendly and they were so much fun. It was fun to watch them having fun with the guests and joining in the party and dancing by the bar when they weren't serving. The breakfast the next day again, was fabulous. Really well set up, plenty to choose from and really tasty. The plate my fry up came on was hot and the waiting staff very attentive and polite. All credit to all the staff at The New Continental for being fabulous and fun and I had the best night out I've ever had.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you so much for this lovely review Mlucas432! Our team work super hard during the busy festive period so this kind of feedback is truly appreciated. We're thrilled to hear you had such a comfortable stay, that we exceeded your expectations with our food and that you found the service to be fun, friendly and efficient. Thank you again for taking the time to leave us this feedback and a very merry Christmas from the New Continental team. We hope to welcome you back in 2020!

"Surprise find "

4
Jeddersdog, Truro, United Kingdom 01/12/2019

Really impressed. We were going to a show at the Pavilions, so I looked for somewhere close. This hotel is right next door. Thoroughly enjoyed our stay. Breakfast was great. Everywhere was clean and there was a feeling that it had perhaps just been refurbished. Good value. We will certainly book again for a stay in the heart of Plymouth.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Jeddersdog, it's lovely to read such positive feedback and we look forward to welcoming you back on your next visit to Plymouth. Best wishes from the whole team!

"Swimming pool not cosy"

1
Diana Z, Plymouth, United Kingdom 28/11/2019

Paid £10 to use the swimming pool; thought as it's in a hotel, it would be lovely and clean. It was awful, dirty, steam room out of order; female changing room not in good order (with some areas coned which made it feel like a building site), broken locker; not suitable for a baby as nowhere to even change/put baby down. Overall very disappointed. Not welcoming nor cosy.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Diane Z. It's disappointing to read such negative comments and sorry that you left us feeling this way. If it's convenient at all for you please can you email me direct on manager@newcontinental.co.uk.

"Good Hotel"

4
PatD978, Nottingham, United Kingdom 24/11/2019

Stayed here for 3 nights for a group break. We had a standard double room that was clean and comfortable. The breakfast was very good, after selecting our cereals from the buffet we ordered the rest of our meal and it was served to us at the table. It was such a refreshing change to have freshly cooked food that hadn't been sitting on a hot counter for goodness knows how long! For our evening meal we had a nice menu and all the food was delicious. The hotel is conveniently placed for seeing the sights of Plymouth. A ten minute walk took us up onto the Hoe and from there we walked to the Barbican area, a lovely part of Plymouth. Along the cobbled streets you will find a good selection of cafes, bars and restaurants, and many independent shops to browse. Not to be missed is a visit to Plymouth Gin.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to review us PatD978, it's lovely to read the highlights of your stay with us and really pleased that you enjoyed exploring the Plymouth sights! We hope to welcome you back to the New Continental Hotel on your next visit to our city-by-the-sea. Best wishes from the whole team!

"A little tired"

2
User 17/11/2019

The photos are obviously quite old as everything is a little tired and disappointing. The receptionist was very enthusiastic but it would have been useful to have information regarding breakfast, spa facilities checkout etc. AThe building was very basic and in need a good refurb, the spa was very scruffy and changing rooms smelled of urine, the steam room was out of order and pool full of kids. The evening meal was quite good but again not as good as the pictures. Breakfast was OK but we were chastised by the sour faced waitress as we'd not booked breakfast and had to pay immediately. Coffee was foul, but I was allowed tea instead. We won't rush back.......

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Debbie S. It's so disappointing to your comments. I have passed on your comments regarding our Leisure Club to the Club Manager. I have also passed on your comments about breakfast to our Operations Manager who will look into this further. As a family-run hotel, we do to update and refurbish areas of the hotel continually. We can assure you that we take all feedback extremely seriously here at the New Continental Hotel and we take great pride in giving our guests an excellent experience and I would like to offer the sincerest of apologies that we did not meet your expectations on this occasion.

"Nice hotel, expensive breakfast!"

3
TashyyC, Mevagissey, United Kingdom 16/11/2019

Just in Plymouth for one night, for a family trip away. The room was a good size, comfy bed, nice to have a bath. Had a meal in Steve's Brasserie the night we were there; the food was gorgeous, though the portions were very small for the price. Callum, our server, was an absolute delight; very welcoming and attentive. In the morning we had the full english breakfast, which was mediocre at best, and was not worth the extortionate price. Would come back again, but won't be having breakfast.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review TashyyC. It's lovely to read the highlights of your stay with us and that you enjoyed most elements including our friendly team (I will pass your compliments on to Callum) your room and the food in our Brasserie. It's disappointing to read that our breakfast offering did not meet your expectations. Our Full English breakfast is £10 which includes a Full English and toast/tea/coffee/juices as well as cereals, fresh fruit and yoghurts from the buffet. I will make our breakfast chef aware of your comments - feedback is useful for us in ensuring that we are giving an all-round excellent guest experience. We hope to welcome you back to the New Continental in the future.

"Nice surroundings and service but..."

3
johnnewcomb1961, Cornwall, United Kingdom 16/11/2019

Tidy room, small but comfortable bed. Evening meal 6 out of 10, small portion and tasteless. Good sleep but door has big gap so let corridor light in all night. Shower, hot but no pressure, truly awful 1 out of 10. Full english breakfast ok.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us feedback johnnewcomb1961. It's disappointing to read your negative comments and I am saddened to think that you checked out of our hotel feeling this way. I am surprised to read your comment about your meal in the brasserie as we do often get many compliments - I will make sure this is passed on to our Head Chef. I have found which room you stayed in on our booking system and have asked our maintenance team to have a look at the shower pressure. Best wishes from the New Continental Team.

"Great location for Plymouth Pavilions"

4
User 14/11/2019

Stayed here while attending an event at Plymouth Pavilions which is right next door while only being a 10 minute walk to the main shopping centre. The hotel is clean, staff were great, rooms large and met all the requirements, breakfast was included and was very good. Plenty of parking at a small charge of £3 per night. Perfect for anybody needing a city centre hotel especially attending an event at the Plymouth Pavilions. Based in this visit no hesitation recommending, and would 100% stay here again.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review Clive H, it's very much appreciated and always lovely to read such positive comments from our guests. We hope to welcome you back soon, best wishes from the New Continental team!

"Lovely hotel and friendly staff."

4
User 14/11/2019

We stayed for one night in a family room with a double and 2 single beds. It's only a short walk to Plymouth Hoe, the Theatre Royal and shops. The hotel has lots of character and charm. Our room and all the areas of the hotel we visited were very clean. The staff were all really friendly and helpful. Breakfast was really good with plenty of choice.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Voyage569721, it's great to read your lovely comments about your stay with us. We hope to welcome you back to the New Continental again in the near future. Best wishes from the whole team!

"Birthday Visit"

5
_mikedunn944, Bodmin, United Kingdom 11/11/2019

Visited this hotel for my wife's birthday at the end of October. Excellent location, with parking. Spacious, clean room, ultra large comfortable bed. Friendly, helpful staff. It is not ultra modern but for us that is an advantage, comfortable, plenty of storage, relaxing. Good breakfast, plenty of choice and excellent service.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review _mikedunn944, we were thrilled to read your lovely comments and hope to be able to welcome you back to the New Continental again soon. Best wishes from the whole team!

"Lovely hotel full of character with friendly staff"

5
GoldilocksCornwall, Cornwall 11/11/2019

We stayed here for two nights in October and it was great. The room was spacious and clean, nice and quiet for sleeping at night too. The breakfast was delicious and all the staff on reception were incredibly helpful and cheerful on arrival/check-out. It's so nice to see smiling faces and happy staff. We went to a show at Plymouth Pavillions which is just next door, couldn't get a better location than that. Also only a short walk to town/The Barbican. Ideal for us. I really liked the character of this hotel, it's got quite an interesting history if you look into it.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review GoldilocksCornwall, it's really lovely to read and your comments I will pass that on to the rest of the team. We hope to welcome you back to our hotel soon. Best wishes from the New Continental Team.

"Booked 2 nights to see Tim Minchin in concert."

3
Sheena F, Touffailles 06/11/2019

Nice hotel, friendly staff , decor a little tired and old fashioned .Centrally located which is great for walking to everything but our room was a bit noisey at night from the street below , which we are told is worse at the weekend room 225. Wooden sash window, so noise and cold coming in but the heating kept the room very warm.Its probably a listed building but perhaps internal secondary glazing would help both the noise and heat issue . WiFi a bit tricky ,not easy to get in, have to register through hotmail and then keep 're registering each time you ,you your device.

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for your review Sheena F. It's great to read the highlights of your stay with us however, I am disappointed you experienced a couple of issues. I have asked our maintenance team to look into the temperature in the room and in addition to this we will review our wi-fi logins to ensure it is as efficient as possible for our guests. We hope to welcome you back to our hotel again in the future. Best Wishes, The Team at The New Continental Hotel

"Great Hotel"

5
408keithj, Darlington, United Kingdom 31/10/2019

The New Continental has everything you could want. Great central location, polite and efficient staff, lots of facilities and large, clean, comfortable rooms. On site car parking is easy to access and very reasonably priced (£3 a day) Highly recommend this great hotel.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful 408keithj, it's very much appreciated. We hope to welcome you back to the New Continental again soon!

"Passing Out Parade"

4
User 28/10/2019

We arrived in the wee small hours and the guy at reception was fantastic and very helpful. Paid £3 to park our car in their car park which was reasonable enough. Rooms were massive and spotless. Beds were so comfortable and slept really well. We paid £10 for a full English breakfast which was good and the staff were lovely. We would have actually liked to have stayed longer and taken full advantage of this hotels amenities. The only negative was on the Friday evening when we went to eat in the hotel restaurant and were told we needed to pre-book as there were eight of us. We managed to find a restaurant though that took us without booking and we'd an amazing night celebrating our son's Passing Out with the Royal Navy at The Omelette & Steak in Plymouth.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your lovely review Heatherromes, we very much appreciate and value your feedback. We're pleased to read you were happy with all areas of your stay and your comments will be passed on to the rest of the team. If our in-house brasserie hadn't of been fully booked we would have loved to of accommodated you and your party however I'm pleased to read that you had a great meal with our friends at the Steak & Omelette. We hope to welcome you back to the New Continental in the near future.

"Friendly sizeable Hotel near the Centre of Plymouth"

4
Trevor12, Thelwall, United Kingdom 27/10/2019

A family run independent hotel in the centre of Plymouth. It is 12 mins walk to the Guildhall or the Plymouth Hoe. There is parking adjacent, for which you are charged £3 per day. Staff are very helpful and polite. The breakfast has a cereal and fruit buffet, then orders taken for any combination upto the full cooked breakfast. The restaurant has a decent menu for the evening meal; a variety of smaller healthier dishes would have been appreciated. Perhaps more seafood, given its proximity to the harbour. Staff are very helpful and friendly. The rooms are clean and comfortable.

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a review Trevor12, it's lovely to read such positive feedback and hope to be able to offer you a warm welcome back to Plymouth and the New Continental Hotel again soon!

"Inconsiderate Cleaning Times"

2
User 22/10/2019

Stayed with my partner on Saturday 12th October 2019. Think the room No# was 208. Second floor directly under the glass bottle recycling bin. 7:30am Sunday is not a time I would suggest to start emptying the bottle skips from a busy function the evening before. Individually smashing each one which lasted for over half an hour. More of a feather duster time of the day I would say, wouldn't you agree?!?

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your review Mark L. We were disappointed to read that your Sunday morning lie-in was interrupted by noise outside. We have spoken with our team of porters to re-establish that any such work is carried out from late morning/midday on a weekend day. Thank you for your choosing to stay with us at the New Continental and we hope to welcome you back again in the near future.

"Royal Naval Reunion"

5
User 06/10/2019

This hotel pulled out all the stops to help us have our final four night, very successful, reunion. With 60+ now aged men and women veterans who had served in Malta it is amazing that the Association Committee only had one complaint, in that the hotel did not have any draft beer. There was not a single complaint regarding Room, Beds, Cleanliness, Service or Food. Breakfast was freshely cooked to order. Dinner gave us three choices for every course. Our Gala Dinner was well organized with sufficient staff to ensure that no table was kept waiting. The hotel concept of one member of staff taking your order with another member of staff about two steps behind with a trayful of cutlery to ensure that you had the correct cutlery for what you had ordered was somewhat unique in its simplicitiy and effectiveness. Congratulations New Continental - you did us proud.

Haj14, Owner at New Continental Hotel, responded to this review
Thank you for your feedback JimG2249, it's been lovely to read your wonderful review this morning. It was an absolute pleasure to host your reunion and so pleased you enjoyed your time with us. We hope to welcome you back again in the not so distant future! Warm wishes from the whole team.

"Evening at Plymouth Pavilions"

5
User 05/10/2019

Stayed at this hotel as the location is perfect for a visit to the Plymouth Pavilions. The staff are extremely friendly and the hotel is beautiful. We have stayed here several times for the same reason and have always been impressed. We have been in a different room each time but we have always found them to be nicely decorated, clean, comfortable and well equipped. We will certainly be back

Haj14, Manager at New Continental Hotel, responded to this review
Thank you for your review bridget1927, it's lovely to read such positive feedback and I will make sure this is passed on to the rest of the team! We look forward to welcoming you back to the New Continental very soon.

"What a lovely place "

5
51JanetR, Plymouth, United Kingdom 29/09/2019

So. I went to the New Continental Hotel in Plymouth for a formal occasion. A ball in aid of the Stroke Association. The premises are amazing. Staff were all very friendly and helpful and nothing was too much trouble. The food was just wonderful and all freshly cooked. Dietry requirements all taken into consideration . Well done you guys I was very impressed. The food was piping hot and well presented. A great night was,had by all

NCHPlymouth, Manager at New Continental Hotel, responded to this review
Thank you for taking the time to leave us a a review 51JanetR, it's very much appreciated. We really do take great pride in providing an excellent experience to each and every guest so were delighted to read that you had a great night with us and were impressed with the hotel, our team and dining. We hope to welcome you back to the New Continental soon!

"A delight, in delightful Plymouth"

5
CornishAnnie, St Austell, United Kingdom 27/09/2019

· The staff were extremely friendly, helpful and efficient, from the check in reception staff to waiters, and bar staff. The food was really, really good , bar food and breakfast. Rooms are very nice, have stayed several times before in different rooms and have all been different and very good . Love staying at this hotel

NCHPlymouth, Manager at New Continental Hotel, responded to this review
We are thrilled to read such lovely feedback and thank you for taking the time to leave us a review. As a family run hotel we pride ourselves on warm and personal service and pleased that you felt this during your stay. We look forward to welcoming you back to the New Continental.

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