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Best Western Plus Hotel Placerville Inn, Placerville

4.0/5  - basé sur 846 notations.
6850 Green Leaf Drive, 95667-6228, Placerville, United States - Ver el mapa
Best Western Plus Placerville Inn - Vista Exterior El Best Western Plus Placerville Inn se encuentra en el centro de Placerville. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Nuestro centro deportivo se encuentra cerrado. Pases gratuitos para YMCA y Uber. California posee algunos de los paisajes más impresionantes del país, por no mencionar sus fantásticos viñedos, así que puede realizar su próxima reserva en este hotel de Placerville con toda confianza. Cuándo realmente necesite escapar de todo, este hotel de Placerville ubicado en el "Gold Country" se encargará de cubrir todas sus necesidades. El piragüismo de aguas rápidas y los recorridos por galardonadas bodegas son sólo algunas de las principales atracciones. Tanto si desea acceder a actividades de aventura como disfrutar de una magnífica experiencia gastronómica, el "estado del sol" le proporciona todo lo que busca. Visite Apple Hill para pasar un relajante día bajo el sol. Este hotel de Placerville está situado apoca distancia de una docena de lugares de obligada visita. Una fantástica ubicación es sólo el comienzo de lo que atrae a los huéspedes hasta este hotel que admite mascotas. Nuestro hotel está situado a poca distancia del casino Red Hawk, donde podrá comprobar si la suerte está de su lado. Nuestro hotel se encuentra asimismo a sólo 1,5 kilómetros del recinto de El Dorado Fairgrounds, donde podrá encontrar actividades de ocio de primera. Disfrute de grandes dosis de diversión para toda la familia en este hotel de Placerville. Si su pasión es el golf o el esquí alpino, nunca habrá tenido tan fácil planificar un viaje. Esta zona ofrece cuatro estaciones claramente diferenciadas, lo que le permitirá disfrutar de distintas actividades y deportes en cada una de ellas. No preocupe, recorrer las bodegas locales es definitivamente un deporte. A veces es necesario combinar negocios y placer. Nuestro hotel acoge a numerosos empleados del US ForestService así como de otras empresas de la zona. Al ser la sede del condado, las instalaciones del County Court House albergan numerosas oportunidades de negocio. Las instalaciones de formación del Sherriff Department del estado de California y otros estados aledaños se encuentran asimismo a poca distancia de este hotelEsto no significa que todo vaya a ser trabajo y nada de diversión. También dispondrá de tiempo de sobra para relajarse y visitar lugares de interés. Por supuesto, es posible que simplemente desee relajarse en nuestras nuevas habitaciones. El desayuno gratuito incluye gofres calientes, cereales, fruta, yogur y café gourmet. Reserve su habitación en el Best Western Plus® Placerville Inn, un lugar donde la relajación y la comodidad se han convertido en todo un arte.

Best Western Plus

Hotel Placerville Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2017
Basado en la opinión de 847 huéspedes
NOTA EMITIDA
Excelente
319
Muy bueno
254
Normal
140
Malo
77
Pésimo
57
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
87
De negocios De negocios
138
En familia En familia
345
En pareja En pareja
202
En solitario En solitario
44
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Overnight visit"

5
13/11/2018

The room was very clean and confortable. The people that we came in caontact from the hotel were very friendly and helpful. The breakfast was very good and Bruce that takes care of breakfast was very helpful and took care of everything very well.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Richard, Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Great place!! Sammy rocks!!"

5
04/11/2018

I have been staying at this best western on and off for a month now and I couldn't ask for a better experience. Sammy at the front desk is amazing!! Always a pleasure to work with. I have stayed on every floor and all the rooms have been nice. The front desk also has a variety of alcoholic beverages to choose from. Again great place. D

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
D, Thank you for your feedback! We are glad to see you are enjoying your stay. I will be sure to pass the word a long to Samantha! We look forward to seeing you soon! Sincerely, Charlie Gaspar General Manager

"A nice place but TOO NOISY"

3
27/10/2018

Generally, I'm a big fan of Best Western hotels and the BW Plus in Placerville has many of the features that attract me: good value, good sized room, room amenities such as small refrigerator and microwave, friendly staff, free breakfast which is not fancy but nicely fuels you for the day ahead, and free WiFi that really works. HOWEVER, this hotel had one big problem: NOISE. Instead of carpeting the rooms, they have a hard floor (probably a laminate of some sort). It is probably more economical and efficient, and maybe even healthier, than carpet. It is also far less “cozy” than carpet and definitely does not provide the sound absorption that carpet does. The person in the room above us was walking back and forth a lot during the night and we could hear every step reverberate. S/he wasn't stomping or river dancing—just walking normally and keeping us awake. Like I said, I am a fan of Best Western hotels and seek them out when traveling because I can almost always count on them to meet a standard. I just don't see returning to this one unless they re-carpet or otherwise remedy the noise problem. (If it weren't for the egregious noise, I would rate this as a 4-1/2.)

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! I am sorry to see you did not enjoy your recent stay with us and hope that we can improve ourselves to win back your business. There are actually no hard wood floored rooms that are above another room. All the rooms that have a room underneath of them are carpeted! I am sorry for the noise the upstairs guest was making, however they most certainly had a carpeted floor! Typically we recommend the top floor of our hotel to avoid hearing people walking above you. I am sorry for your experience and hope to see you again! Sincerely, Charlie Gaspar General Manager

"Overall pretty good"

4
24/10/2018

Decent hotel, clean, as expected for Best Western. Didn't see an elevator which would have been handy since we were on the second floor and had quite a bit of luggage. Bed was comfortable. breakfast was good.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Ronald, Thank you for your feedback! We are glad to see you enjoyed your stay and are looking forward to seeing you again soon! We are currently working on plans to install an elevator and hope to have one installed in the near future. Sincerely, Charlie Gaspar General Manager

"A REAL DUMP!"

1
22/10/2018

For the price, this place is a rip off! first of all, the room was STILL not ready for us at 4 p.m.--check in is 3 p.m. Shower had mold in the corners, around soap dish. The handle for the shower was broken so if you turned it too far, the hot water shut off. The corners in the bathroom had caked dirt in the corners from years of neglect. The real capper, though, was the side chair for the desk that had water stains where it looked like someone had wet themselves on it. Halls had that fake perfumy odor that was terrible. The breakfast room is marginally clean...got a yogurt and it was lukewarm. Some of the staff look scruffy, wrinkled and unkempt. Parking is terrible. You can hear the people on the floor above you walking all the time! The place is gross and a real hole!

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
I am sorry to hear about your recent stay with us. We provide ourselves on providing a clean, comfortable, and affordable rooms to our guests and I apologize you feel your stay was not as such. The fake perfumy smell is actually all natural aroma and contains no fake chemicals or carcinogenics and I apologize the scent was not to your liking. Our parking is a first come, first serve basis, and we have a more than enough parking to accommodate all of our guests. Sincerely, Charlie Gaspar General Manager

"Good times & family fun"

5
21/10/2018

Room was clean, surroundings were safe and the employees were excellent. Complementary Breakfast was delish thanks to Bruce & Lauryn who were constantly restocking all the amenities as they went out. Will surely be coming back to stay here any time Im in town. Only thing id change would be the lack if an elevator & broken hot tub!

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Dylan, Thank you for your feedback! We are glad to see you enjoyed your stay and are looking forward to seeing you again soon! We are currently working on plans to install an elevator, and we try our best to make sure our hot tub is always working! Sincerely, Charlie Gaspar General Manager

"Good Service!"

4
21/10/2018

We came to Apple Hill on a family vacation and the service was amazing! Bruce was very accommodating during breakfast making sure we had everything we needed. The rooms were clean and the pool was great. Only change I would like to see is an elevator put into the hotel. The stairs were hard with kids and suitcases.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Nicole, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again soon! We are currently working on getting an elevator installed to alleviate this issue. If you stay again and there is no elevator, any of our staff would gladly help you carry your luggage to the room! Sincerely, Charlie Gaspar General Manager

"Sunday breakfast"

5
16/10/2018

We stayed at this Best Western to attend Gold Rush Live at James Marshal State Park and Apple Hill. The accommodations were comfortable and the staff was very helpful. I was extremely impressed with Bruce who attended to the breakfast bar on Sunday. He worked very hard to meet the needs of all the guests. He was professional, kind, and efficient. It could have been a frustrating meal because he was the only employee staffing the breakfast but his hard work and pleasant attitude was commendable. Thank you, Bruce, for your hard work.

"Excellent hotel and staffs"

5
12/10/2018

I stayed there with my family and absolutely loved the place. Staff were so helpful and friendly. Highly recommendable. Clean rooms and location is great. Nice place to relax. We stayed there for couple of days. My family enjoyed the place too. Comfortable bed and pillows.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Preeti, Thank you for your feedback! We are glad to see you enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Satisfied customers"

5
09/10/2018

Always happy with reservation process, quality of hotel, cleanliness of rooms and entire grounds. Safety is a major factor in choosing a hotel and Best Western exceeds our expectations. Highly recommend this Hotel and the one in Auburn, California

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Casmith, Thank you for your feedback! We are glad to hear you enjoyed your stay and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"#1 Hotel in Placerville"

5
09/10/2018

Definitely the best hotel I've stayed at during my time in Placerville. I visit Placerville every month for business and decided to change my lodging. Came across this hotel online and the pictures don't do the property justice. Friendly staff to go along with the immaculate, yet traditional building. Staying here every time from now on!

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Alicia, Thank you for your feedback! We are glad you enjoyed your stay and are happy to hear you switched to us! We are looking forward to seeing you on your next business trip! Sincerely, Charlie Gaspar General Manager

"Worst best western Ive stayed in "

1
07/10/2018

We stayed here to enjoy a nice evening away. We were on the back side of the hotel against the roadside, our mistake for not requesting a different room. That wasn't he bad part. The bad part was our bathroom smelled of urine. There was mold in the shower and absolutely no water pressure in the shower. The a/c didn't work and wouldn't stay on even just as a fan. For $169 a night I would like to not smell urine in my room and to not sweat to death. We didn't want to make to make a scene in front of the other guests when checking out but there were no people at the desk as they were worried about maintaining the breakfast area. I'm very disappointed in the best western and cleanliness

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Rodeotime, I am very sorry to hear about your recent experience with us. I wish you would have made us aware of the situation or problems so we would have had a chance to fix the problems or move your room. Please accept my sincerest apology for your bad experience, and I hope we can improve ourselves to one day have you visit again. Sincerely, Charlie Gaspar General Manager

"Beautiful Grounds and Awesome Staff"

5
05/10/2018

On the way to Tahoe for a family reunion and stopped by this gem. Didn't think anything of it when I booked the reservation, but once I pulled up to check into my room, things changed. Super friendly staff and nice breakfast in the morning. The pool and spa were a nice way to relax after the long drive. Internet was the fastest I've used in any hotel. Only stayed here one night, but I was refreshed and ready for the rest of my drive. Also, didn't know there were nice wineries in the area. The city of Placerville and this hotel in particular are definitely a nice pit stop to Tahoe.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Jim, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you next time you are on your way to Lake Tahoe! Sincerely, Charlie Gaspar General Manager

"The most horrific customer service in our area"

1
04/10/2018

Don't waste your money on this place, do yourself a favor and go 2 miles down to the Holiday Inn Express in EDH. We're hosting Chilean customers this week and the hotel just called to say they messed up the reservation and have them checking out today (their flight is tomorrow). They said they don't have any rooms available for one more night and they're packing up our customers' belongings and leaving them in the lobby to get when they return from sight seeing in Tahoe.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Jill, Once again, the mistake was on your end. You did not book the night that you are claiming we evicted your guests from. The dates of your reservations were confirmed by your and your group over 4 times prior to actually checking in, and signed a paper acknowledging those exact dates. Once again, if we had any availability at all we would have extended the stay one more night, but since we were sold out we had no choice but to pack their belongings as they had not rented the room for that night. You have signed a contract as check-in that stipulates the room will be vacated by 11:00AM on the date of checkout. The date of checkout was 10/4 and was clearly written on every piece of paper. I am sorry that your group experienced this issue, however the fault is not on us. Charlie Gaspar General Manager

"Perfect place to stay in the Gold Country"

5
24/09/2018

Nice clean rooms, friendly and accommodating staff, hot breakfast and good safe location. If we revisit Placerville, we would again choose this property. A lot of shopping near by and very accessible to the freeway without freeway noise. Historic downtown is only two exits further East and a very clean and fun Indian Casino (Red Hawk) is only 2 exits West of the hotel. We checked in on Thursday and the property was booked full. Our room that night was a King standard room. The room was clean but right next to the stairwell and laundry room. There was an odor coming from outside our room in the hall way or the laundry room. Staff tried to fix the problem. In the morning though they were able to move us to another room that was a mini suite. The staff was very very accommodating, polite, nice, and friendly about the whole experience.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Daniel, Thank you for your feedback! We are glad you enjoyed your stay and do apologize for the inconvenience you experience. We are glad to see that the Front Desk staff was able to remedy the situation and make sure you had a great stay! We look forward to seeing you again! Sincerely, Charlie Gaspar General Manager

"The glass of wine was just great!"

4
24/09/2018

Nice Clean Room with a wall separating the sofa and bed! Nice!!! And I loved the lobby and the hot free popcorn available after 3 in the afternoons. I was so happy with the option of buying a glass of wine right there in the lobby! I really enjoyed the fresh fruit options and the make your waffle yourself part. Thank you!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Maggie, Thank you for your feedback! We are glad to see you enjoyed your stay and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Booked a moonth in advance but now cant change reservation"

1
17/09/2018

Booked 2 rooms for 2 nights, a month in advance for a special event we are attending. Turns out we only need one room for one night now, instead of two rooms for two nights. I called today , four days before check in, to make the change. Agent says they are now booked and I cant even keep one room for a night I already booked? This makes no sense, I already had that room reserved. Didnt even suggest alternate pricing or anything. Very disappointed with this service and this hotel.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Victoria, I am sorry to see this. I am not quite sure who you spoke with, but any of your reservations or changes has to be made through TripAdvisor and not our hotel directly. In no way would we have told you that you are unable to cancel, change, or reduce nights on your stay this far in advance. While we are booked completely, that does not stop you from cancelling the reservation given the proper notice that you have given. I apologize for any miscommunications, however I am not sure that the person you spoke with works at this hotel, or is familiar with our cancellation policies. To cancel the reservation, please contact TripAdvisor and they should gladly accommodate your changes. Please let me know if I can help in any other way. Sincerely, Charlie Gaspar General Manager

"excellent customer service"

5
10/09/2018

Needed early check in. Spoke to Sammi the night before and was told they were full that weekend but to call at 8:00 am the next morning. When I called, I gave my name and was told, yes we were expecting your call. And yes, they could accommodate early check in.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again soon. We are glad to see our front desk staff was able to accommodate your needs and make your stay better! Sincerely, Charlie Gaspar General Manager

"Great service, great room, great hotel. "

5
05/09/2018

During this time of year, I frequently travel to South Lake Tahoe to spend quality time with my family. Usually, we stay at my mother's home to visit for a night while in Placerville before heading for the lake the next day. However, this time around, my mother was out of town visiting a family friend in LA. So my family and I had to find a place to stay. After researching for a place with quality prices, rooms and services, we found our gem in Best Western Plus Placerville. Since we are usually home at my mother's during these trips to Tahoe, my family was hoping for a place that could satisfy that vibe. When we walked into the BW's lobby, we were immediately greeted with a warm smile by the front desk, setting the tone for the stay. Once we collected our bags and headed into our room, we were so happy that the room was clean, fresh and tidied up. The beds were comfortable, spacious and clean. The bathroom didn't have any of those nasty spots that some hotels have. It was more than satisfying. It was homey. The next morning, we were once again greeted with warm smiles from the front desk before eating breakfast. The breakfast was fresh and yummy and left us with happy stomachs as we then headed towards Tahoe after. Overall, the stay at this hotel was more than satisfying. It was wholesome and complete and I am glad we were able to spend a night there.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Ronnie, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again the next time you are on your way to Lake Tahoe! Sincerely, Charlie Gaspar General Manager

"Spotty customer service. Smoke alarm went off in the middle of the night. "

2
04/09/2018

We spent a night here while visiting the town and its neighbor towns. Upon checked in we experienced a rude customer service at the front desk. We were in the bottom floor and can hear every movement from the floor above. But the worst of all was when the alarm went off in our room at 12:25am with 2 sleeping toddlers. I took us over an hour to fall back to sleep. We couldn't wait to leave and will not be back to this hotel. We had much better experience with Airbnb the night before in the same county.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
I am sorry to hear about your experience. We pride ourselves on providing clean, comfortable rooms to our guests, and I sincerely apologize that your experience was not as such. Your feedback is important to us, and we hope to improve ourselves to better meet your standards in the future. Sincerely, Charlie Gaspar General Manager

"Fabulous Establishment"

5
03/09/2018

Greetings, Was on a business visit, excellent Service, breakfast, location, Beautiful court Yard with sparkling pool and hot tub. Very convenient access to freeways.Resturant which is just a hop away. The most beautiful landscape which I can say The ownership takes a lot of pride in, excellent spacious room's and outtanding house keeping. This Hotel has earned my business and I will one hundred percent recommend this hotel to all travellers. Keep up the excellent job Best Western plus placerville. Avinash Umaria.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Avinash, Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Good Hotel But Needs A Renovation"

3
13/08/2018

Hotel located off Hwy 50 and the main entrance is not well marked so it took me a couple of tries before locating the driveway. The hotel has a limited view and seems tired. There was a slight mustiness odor and the decor feels dated. The receptionist said the same owner had been there for 30 years which might explain the over-all impression to a guest. A few suggestions: bottled water in the rooms, a room safe for valuables, fresh orange juice for breakfast rather than canned and larger bath towels. The good: strong hot shower, great internet & TV channel selection, clean rooms, comfortable bed and located in Placerville a great old mining town with much history and great antique shops. A good value but just needs a makeover.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are sad to see you did not fully enjoy your stay. We pride ourselves on providing clean, comfortable rooms to our guests. We are currently in the planning phases of major updates and hope to get to where you would like soon. We hope to see you again. Sincerely, Charlie Gaspar General Manager

"Pool room"

5
07/08/2018

Unfortunately, my wife and I had to travel to Placerville to visit a sick relative so the stay was not for fun. Having said this, Best Western Plus Placerville Inn caught wind of our situation. The staff, I could tell, made an extra effort to lift up our spirits during a sad situation. They really did help us feel better. And our room had a sliding door that opened up to the pool...rad!!!!! We'll be back (for fun next time).

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and we look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Decent hotel."

4
06/08/2018

Decent place. Great location right off the freeway. Easy access to many things. Check in was easy, although we did have to wait a few minutes because they were helping others. We were assigned to a room and we were given directions to the stairs. Stairs? No thank you! They do not have an elevator. So if you have trouble with stairs or dont want to drag your stuff up stairs, make sure to ask for a ground floor room. They have a few rooms with doors that open up right to the parking area, with a small little patio. Those are upgraded rooms and it seemed like people with dogs had reserved them. We did not hear any barking :) Parking was easy. They do offer a free breakfast each morning. which is nice. They had hot items as well as fruit, yogurt, pastries, juice, coffee, etc. A nice little bonus. The pool was small, but looked clean and we saw lots of people using it during the day. The jacuzzi had a layer of slime, so we didnt use it. We did sit on the pool patio area at night and enjoyed the atmosphere. The room itself was fine. Dated definitely, but clean. Bed was comfortable. Linens were nice and crisp. Refrigerator, coffee maker all included, which was nice. Those things are going away in newer hotels, so we were happy to have them. Bathroom was decent size. Tub/shower combo. Sink had a nice sized counter for your toiletries. Wifi worked well for the most part. Negatives: the noise! Road noise, super noisy A/C unit, ice machine outside room was noisy, people in rooms around us were noisy.. So I guess my main complaint was noise! Positives: every single employee we encountered was friendly and helpful. Hotel was clean. Great location!

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and thank you for the time you took to respond. We are always looking to improve our facilities and guest experience, and your feedback is greatly appreciated. We hope to see you again soon! Sincerely, Charlie Gaspar General Manager

"nice room, but what kind of mattress was THAT?"

3
05/08/2018

A good night's sleep shouldn't be beyond one's expectations at any hotel, but unfortunately it was here. The hotel's location is fine, though better signage on the road would be helpful. Morning breakfast was good, and did include hot items which is always nice. Clean? Yes. Safe? Oh yes. Comfortable? Meh. Problem was, your mattresses should have been changed a long, long, long time ago. Ours was lumpy, and not conducive to sleep at all. Would be happy to stay again, as long as the hotel would be happy to buy new mattresses for its beds.

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Jack, Thank you for your feedback! We are sorry to hear about your recent experience with us. We do actually have new mattresses, and I do apologize they are not to your liking. We will look into this problem and hope to address it to better fit your needs. Please accept my sincerest apologies and we hope to see you again. Sincerely, Charlie Gaspar General Manager

"Best place in the in town,"

5
04/08/2018

I really like to stay here ever time I'm working on the area or we have personal stay there too,Great customer service, exelente Breakfast bar, nice pool to relax after long day, Have place to work out good equipment,

BEST W, General Manager at Best Western Plus Placerville Inn, responded to this review
Tony, Thank you for your feedback! Your business is always appreciated and we look forward to seeing you every week! As always, please let us know if there is anything we can do to make your stay more comfortable while you are here. We look forward to seeing you soon! Sincerely, Charlie Gaspar General Manager

"Great Easy Stay"

5
02/08/2018

Everything was well kept and the staff super friendly. Breakfast is decent, and the pool and spa are nice. AAA discount helped and the overall value outstanding. This was our first BW experience and my family were very pleased. The staff really made a difference. Oh, and the beds were great too!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Adam, Thank you for your feedback! We are glad yo u enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Love this place!"

5
29/07/2018

Everything is perfect here from check-in to check-out. Rooms are huge, great location! The maintenance guy Dan is the best! Helped with our bags without us asking and had a smile on his face every time we saw him. We go back to this place because of the hospitality. A+...5 star...whatever you call it!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Alexis, Thank you for your feedback! We always look forward to seeing you and your husband. Please let us know if there is anything that you ever need and we will gladly try our best to help out. Sincerely, Charlie Gaspar General Manager

"We will always come back to this location!!"

5
29/07/2018

I don't know what they put in the water up there in Placerville. But this hotel seems to always do the right thing at the right time for their guests. If I need to point out specifics Dan the maintenance man and Sammy at the front desk have always taking care of my wife and I even when we are in a bind. They are patient helpful and understanding in every situation. We come back to stay at this location for this reason. And the fact that they have a 24/7 Red Hawk Casino Shuttle helps to. Thank you to everyone at this property you rock!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Zachary, Thank you for your feedback! We are glad you enjoy our hotel and look forward to seeing you coming back every week! Please let us know if you ever need any help and we will gladly assist you any way we can. Sincerely, Charlie Gaspar General Manager

"Had an enjoyable time. Very friendly staff who were very attentive."

4
27/07/2018

I enjoyed our stay at this hotel. I was visiting with a smoker who at times feels as an outcast here in CA. But at this hotel there was a nice place we could both sit and chat while he had a cigarette without impinging on anyones rites. Breakfast was more than good, with omelettes(though mass made) that were nice, eggs, cereal, toast, waffles... the usual but fresh and nice. Staff made an effort to get to know us and were very friendly. The pool and pool area seemed to be popular because of the heat. The only complaint I have is that our room was not cleaned by the evening when we returned. Apparently there had been a couple of wedding guests checked in each day and a taxing task to the housekeeping staff. Everyone apologized and in a timely fashion our room was made up. All was good

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Corinne, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again! We do apologize the busy housekeepers hadn't gotten to your room yet, but are glad to see that they were able to help you solve this problem. Sincerely, Charlie Gaspar General Manager

"The Best Hotel I've Ever Stayed At !"

5
19/07/2018

I usually never leave reviews but I couldn't resist. I stay in Best Westerns all around the world . And this one has the best customer service and wonderful front desk staff. The manager Charlie and his front desk staff made my stay so wonderful . They told me everything around the area to do and the places that were good to eat at. I would not listen to the review below me. I don't think that review is true at all. I think coming from a constant traveler, if someone has to walk five feet to get a towel and having a bad day. They probably will leave a bad review due to take it out on everyone else . This hotel has a beautiful pool and hot tub and work out center. It also has a amazing breakfast included in the morning. The rooms are so clean and I thought it was incredibly quiet. If your looking for a place to stay and want good service and quality for he price your going to pay. I recommend booking a room at this Best Western. I am so excited to come back and stay at this beautiful place and see the staff again. I had a lovely experience and look forward to coming back . Thanks again ! I included some pictures I took of my stay ! I wanted to share with. Everyone :)

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Armeda, Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again soon! Sincerely, Charlie Gaspar General Manager

"High price for what you get"

2
17/07/2018

First time staying at a Best Western. Only hotel that was close to family for a memorial service. Noise from traffic was loud at night. Room was not of high quality, but the bed was comfortable. My brothers room was not even cleaned during his stay and when he complained, staff did not offer a price reduction and he was given towels for him to take back to the room. Staff was friendly enough, but a little lazy. Upon leaving on our last day, I checked under the bed and saw dust and garbage from staff not cleaning very well. The manager needs to do better quality checks on staff and appearance of rooms. Upon using the pool, we had to get the towels from the lobby and were told that if we did not bring them back to the lobby, there would be a $25.00 charge per towel and they were cheap $5.00 towels. You don't get a good price for what you get, unless you count poor service and lousy cleaning of rooms.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Cindy, Thank you for your feedback! We are sorry to hear that we did not live up to your standards. We do have reasons and policies behind pool towel checkouts at the front desk, and most hotels these days are also implementing these practices to limit towels going missing. We pride ourselves on providing clean, comfortable accommodations and I am sorry your stay did not live up to these expectations. Sincerely, Charlie Gaspar General Manager

"Relaxing"

5
15/07/2018

The hotel is very easy to find. It is has a good Mexican restaurant adjacent to the property-within walking distance across the parking lot. The breakfast was good with waffles, omelets, sausage, fruit, cereal, yogurt, juice, toast, bagels, coffee/tea. The afternoon fresh popped popcorn is a nice touch. The pool area is relaxing with a spa. Rooms are clean with both a microwave and refrigerator. Also to note there are many conveniences nearby such as: pharmacies, Walmart, grocery stores, star bucks and fast food places. Will definitely stay here again if in the area.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Room for trailer!"

5
08/07/2018

Last minute over night stay since the hotel we originally booked (Cary house) didn't have parking to accommodate us pulling our Jeep! Great friendly staff, especially Bruce, on breakfast duty! Clean room, security cameras on parking lot which allowed us to drop the trailer and explore Placerville! Will definitely stay here again!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Scott, Thank you for your feedback! We are glad to hear you enjoyed your stay and look forward to seeing you again! I will be sure to pass the word along to Bruce! Sincerely, Charlie Gaspar General Manager

"Nice stay"

5
04/07/2018

Stopped at the Best Western while traveling through the area on vacation. Nice location just off the expressway. The room was a nice size for our family of four, with comfortable beds, for a good nights sleep. The breakfast is above average, with a hard working attendant who was friendly and helpful. Check in/out was quick and easy.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Excellent Stay!"

5
01/07/2018

Everything with this hotel was great. The rooms were clean, and everything worked. The superstar of this hotel though, was the front desk concierge, Sammi. My father and I were in Placerville for a wedding. We arrived Saturday morning for the 4PM wedding. When Sammi told us check-in wouldn't be until 3, I had a bit of a meltdown, freaking out that I wouldn't have enough time to get ready. That is when Sammi stepped up and went into action! She called the head housekeeper and asked for one of the two rooms I had reserved to please be ready by 1, and that she would call me by 1 if there were any problems. By 1:10, she had called me and said she had 1 room ready for me! Thanks Sammi! Without you and the housekeepers, I would've looked a hot mess for that wedding! The next morning, when I asked for recommendations for someplace that sold kitschy trinket souvenirs, Sammi directed me to the Placerville Hardware store. Great recommendation. Sammi was my superstar of my weekend Placerville trip. Thanks girl!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! I am glad to hear that our Front Desk went above and beyond in assisting you with your needs! I will be sure to pass this along to Samantha! We look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Weekend Wedding Trip"

5
27/06/2018

We stayed at this hotel (chose it based on other positive reviews) because of a family wedding in the area. The rooms were clean and the location was great for the kids (Gold Bug Mine, White water rafting, etc). Lauren and Bruce were in charge of the breakfast and they were amazing. They worked hard to make sure the food items were stocked and were very friendly!! We're looking forward to staying here again for our next adventure!!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Ian, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again soon! I will be sure to pass the word a long to Bruce & Lauren and your comments are greatly appreciated. Sincerely, Charlie Gaspar General Manager

"Great Hotel "

5
18/06/2018

This Hotel is located right off the highway to South Lake Tahoe. We frequently stay over so we can get an early start up the hill in the morning. Staff are friendly and helpful. Rooms are spacious, quiet and clean.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
DewMon, Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again! Sincerely, Charlie Gaspar General Manager

"Still as good as it was the first time"

5
11/06/2018

We stayed there once before in November 2016. It's changed management and the changes are apparent. Good job. To our surprise, Bruce, was still a one man show for the breakfast and what a great job he does. Glad he's still there. A good stay.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Fulpock, Thank you for your feedback! I will be sure to pass the word along to Bruce! We are glad you enjoyed your stay and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"California Wedding Weekend"

4
03/06/2018

Stayed at Best Western Plus @ Placerville for a long weekend for a family wedding. Had a wonderful time!! Rooms are super clean and comfortable. All come with microwave and small refrigerator that keeps drinks extremely cold unlike most hotel refrigerators. While we didn't use the pool it was very well maintained and the families we saw using it had a wonderful time. The daily breakfast buffet was excellent!! Bruce and Lauren kept the food hot and very available. Never ran out of coffee in the urns either. Wonderful people you have working the breakfast area. Extremely polite and friendly. Constantly engaging the guests. Will definitely stay here again!!!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad to hear you enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Good breakfast"

3
29/05/2018

The room was fine-loved the black out curtains for a good sleep. The staff was very friendly and attentive, especially at breakfast in the morning. Bruce, who works there, was a great help in the morning with the breakfast and super friendly and kind. Thanks for a nice stay overall.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Amber, Thank you for your feedback! We are glad you enjoyed your stay, however wish you would have enjoyed it to the fullest. We hope to improve ourselves to meet your standards for when we see you again. Sincerely, Charlie Gaspar General Manager

"Front desk staff is amazing"

5
25/05/2018

We love coming here cause Sammy always takes good care of us!!! We keep back to this location for the simple fact that we get treated like royalty! All thanks to the above and beyond service that Sammy provides us!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Zac, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! I will be sure to pass the word along to Sammi. Sincerely, Charlie Gaspar General Manager

"Clean room, good location"

5
19/05/2018

This is your typical Best Western with good, clean, spacious rooms. The property is well kept with a nice swimming pool. The free breakfast is standard fare, i.e waffles, cereal, sausage and pre-made omelettes. Decent but not restaurant quality. Everything in the room worked fine, and even had a refrigerator, microwave and coffee maker. The only negative was the water pressure. There was enough to shower but it took a while to rinse the soap off. One wonders if it really saves any water.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to seeing you again. We are currently trying to address the issues with the water pressure and do apologize sincerely for any problems this may have caused you. Sincerely, Charlie Gaspar General Manager

"Very Nice Hotel"

5
13/05/2018

Very nice hotel. Staff was very nice and attentive. Room was large and comfortable. Bed was very comfortable. We used the coffee pot and microwave. It's nice to wake up and grab a cup of coffee. Check in and check out were very easy and quick. Would definitely stay here again.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Mario, Thank you for your feedback! We are glad you enjoyed your stay and we are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Perfect Getaway"

5
08/05/2018

Everything was perfect! Upon arriving we were met with friendly and informative staff. It so happened we arrived during happy hour and was happily offered two complimentary drinks and allowed to take them to our room. The room was very clean and comfortable. The bathroom amenities were top quality and plentiful. The atmosphere was quiet and the air was clean and fresh. The grounds were very well maintained. We will be returning to this wonderful Placerville, CA location.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and are looking forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Nice Hotel"

4
05/05/2018

We enjoyed our stay at this hotel. It was clean, comfortable and well-maintained. It is several miles our of Placerville and located along Highway 50. So beware, you may want to ask for a room away from the freeway side. The pool is very nice as is the public areas. Breakfast was one of the best "free" ones we have encountered - many great choices - and the breakfast room is very accommodating. Parking lot is large and free. A great option was the Mexican Restaurant located adjacent to the motel. We enjoyed happy hour drinks there and were wishing we had time for dinner. The Inn is close to Placerville, Gold Bug Mine, Marshall Gold Discovery Park, and Folsom and surrounding towns. We would stay there again in a heartbeat.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Pat, Thank you for your feedback! We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Holiday"

4
03/05/2018

Our stay at this was hotel was awesome! The fellow on The front desk was cheerful and helpful! Our room on the ground floor was roomy and clean. A little ways away from the historical town. It was nice and quiet. Shower was good. Would definitely stay here again!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Lyall, Thank you for your feedback! We are glad you enjoyed your stay and we look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Always perfect and now a perfect+"

5
30/04/2018

All staff is obviously well trained in customer service with a smile and welcoming attitude, from groundskeepers to housekeepers to office staff !! Clean rooms with everything working and a great restaurant on site ! What more could you want :) Oh, our stay included a very nice breakfast and complimentary happy hour (Yippee) T Shane/ A Nelson

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
T Shane/ A Nelson, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"excellent !!"

5
20/04/2018

clean , polite and wellcome service , big rooms - no complains at all !! more - Bruce and Lauren did a GREAT job hosting breakfast. apreiate it very much. self service laundry, small nice pool . 10. 10.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Avihu, Thank you for your feedback! We are glad you enjoyed your stay and we look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Bruce (and Lauren) did a GREAT job hosting breakfast."

4
16/04/2018

I have stayed here many times as I paddle the American River. Bruce is always fantastic and he and Lauren work hard to make sure busy breakfast's go well on the weekends. He deserves a raise! Or time off as I always see him there. The pool and hot tub are great although the pool should be heated when you are spending $170.00 a night on an April Weekend and it's 75 degrees outside.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Karla, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Great Stat"

5
15/04/2018

Our stay was perfect it was short and sweet. Very clean and all staff was very helpful and friendly. Good breakfast in the morning and Bruce was very helpful and friendly. We would definitely stay there again

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Beougher, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"3 night stay"

4
03/04/2018

Had a very late-night check-in, no problems. Room was clean. Housekeeping was quick in and out. Nice spread for breakfast,, and Bruce and Lauren were extremely attentive and cheerful. ++ to staff! Enjoyed my stay. One no-so-great occurrence was a late night fire alarm/evacuation, but I don't believe it was Best Western's fault. Fire department said someone was smoking in their room and triggered a false alarm. The front desk was apologetic and handled the incident well. Upside is I know the smoke alarms work! Great place to stay in P-ville.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! I am glad to hear you enjoyed your stay and look forward to seeing you again in the future! Next time we hope the fire alarms will not go off! Sincerely, Charlie Gaspar General Manager

"Quiet, clean, nice breakfast"

5
03/04/2018

This hotel is a great value. They have laminate floors rather than carpeting which gives the rooms a classy look. Very comfortable and quiet, and a huge selection of hot foods at the breakfast bar. I will stay here again. It's right off highway 50, yet I did not hear the traffic form my room.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad to hear you enjoyed your stay and we look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Great place to stay in Placerville"

5
02/04/2018

We stay here two or three times a year to visit relatives. This property is easy to get to off the freeway and has a nice Mexican restaurant next door. It's reasonably priced for the area and I recommend it. Breakfast is included and the food choices include omelets & sausage, cereal, fresh waffles, yogurt, fresh fruit, packaged pastries and coffee and juices.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you soon! Sincerely, Charlie Gaspar General Manager

"Clean but needs work with breakfast"

3
01/04/2018

We were more than satisfied with the room, although would have prefered carpeting. Our only complaint was the breakfast service. It ends at 9:00 a.m. but they run out of things well before that and if you are even a few minutes late they won't even give you a piece of fruit.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
I am sorry to hear about your experience. I will have to address the breakfast staff. Typically it is not an issue if people come down up to even an hour after breakfast is over, the grab and go stuff should be readily available. I will address this with the staff and do apologize for this bad service. I hope we will see you again soon.

"Perfect"

5
01/04/2018

The staff and service is wonderful. We weee greeted with courtesy late at night and awoken with vibrant staff in the breakfast area....and it's Easter! There is a variety of choices of warm food and food on the run. The staff were constantly cleaning and checking/replenishing food. The room was well equipped....nice conditioner. :)

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you soon! Sincerely, Charlie Gaspar General Manager

"Bruce Rocks!"

5
29/03/2018

Really great service! Had good experiences all around here. Specifically found Bruce to be especially helpful, friendly, and attentive to the many spills my children made at breakfast! He had such a positive attitude, always understanding, and never making them feel bad for the mishaps.

"Location"

5
22/03/2018

The only bad thing about this place is 3 floors and no Elevator. I am sure they will put you on the ground floor if you need to. The room was spot less. The Fire place was so hot that the room heated very fast. The Continental breakfast had everything. The staff made sure everything was fully stocked. My family and I will definitely visit their again. What was great was coffee, drinks and bathroom supplies where available 24 hrs. 5Stars. Also has a weight room.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Steven, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"My sissy bday"

4
04/03/2018

We came here to stay for the weekend for my sissy birthday. This place is nice. It was easy to get to. It has surrounding places to go around there. But when we arrived a young lady helped us. She was very nice. She explained everything to us. She even went out her way to explain Redhawk casino, which is why we came in the first place. This place is probably like 2 or 3 exists from redhawk. So if u want to be somewhere close to the casino this is the place for you.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and hope your sister had a happy birthday! We look forward to seeing you again soon! Sincerely, Charlie Gaspar General Manager

"Nice reasonable priced Hotel - 2 stories - rooms are average size and a bit dark."

3
27/02/2018

Hotel is just off CA HWY 50 - about 3 miles from downtown Placerville. Clean - however the bathroom showed age with some peeling wallpaper. Friendly staff and a reasonable free breakfast in the morning. They have coffee all day. Ample parking. Some noise from HWY 50 when loud vehicles come around. Would stay here again

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Hans, I would like to apologize for not living up to your standard. We are always looking for ways to improve and your feedback is greatly appreciated. I hope we can improve so your next stay with us will be above your expectations. Please accept my sincerest apology. Charlie Gaspar General Manager

"The way it is supposed to be done!"

4
25/02/2018

Very nice location. The property is very well maintained and the room is clean and the staff is excellent! In particular a shout-out needs to go out to Bruce the breakfast catering expert. The guy works harder than anyone I've ever seen at keeping the breakfast clean and stocked. Like others the only reason I didn't give a five star rating is the poor WiFi in some areas and the lack of an elevator.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Ian, Thank you for your feedback! I will be sure to pass the word along to Bruce. I am sorry that the wifi did not work for you. We are currently looking into options to strengthen our network and apologize that you were unable to get on. Sincerely, Charlie Gaspar General Manager

"Wonderful except..."

3
20/02/2018

My wife and I were some of the luckier guests who had a room on the first floor. This place has no elevator to floors two and three. Otherwise, I would have rated the hotel five stars. Amenities were excellent such as free breakfast, free Wi-Fi etc. One of their employees, Bruce, provided outstanding service in the dining room. His comportment and demeanor were both excellent. Four things I really liked about our room were a laminated floor, fireplace, bedding and in room coffee. Having a laminated floor instead of carpet was obviously easier to clean thoroughly. The bed didn't have one of those bedspreads that other hotels reuse repeatedly before they're considered dirty. Bedding was changed daily. Most hotels supply just enough individual packages of coffee to make two cups. I asked for and received enough individual packages to make several cups of coffee everyday. My Mom lives in Placerville so I will be gladly coming back when I visit her.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
David, Thank you for your feedback! We currently have a project starting soon that will be installing an elevator for easy access for all of our guests. I am sorry the lack of elevator has made your stay a negative one. Please accept my full apology and we hope to improve ourselves to be at a standard that you will enjoy. Sincerely, Charlie Gaspar General Manager

"Love this place"

5
30/01/2018

On our way to Placerville, we stayed here for the convenience of location. We were hesitant because of the appearance, but were surprised. The shower was the best, the self serve breakfast was so impressive and the worker, Bruce, was so friendly! He kept the food area perfectly clean, well stocked and was so nice to visit with. Thank you Bruce for your hospitality! We met him on Sunday, 1/29 and said I'd give him the best review that he deserves!!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Susan, Thank you for your feedback! We are glad you enjoyed your stay, and look forward to seeing you again in the future! Sincerely, Charlie Gaspar General Manager

"The rooms were immaculate very very clean(we rented two) desk lady was super nice to say the least!"

5
26/01/2018

Everything was simply the best! But the best experience of all was the continental breakfast thanks to BRUCE who completely, outdid himself by providing all guests with enough and freshly made food,nobody went to their rooms hungry! Believe me, he kept running back and forth bringing fresh food to all and best of all, always with a big smile on his face, GOD BLESS YOU BRUCE! MY FAMILY AND I WILL GO BACK TO PLACERVILLE BECAUSE OF YOUR HOSPITALITY!!!! THANK YOU SO SO MUCH FOR ALL YOUR KINDNESS. Signed: a very happy family

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! I will definitely pass the word to Bruce and am glad to hear you enjoyed your recent stay! We hope to see you again in the near future! Sincerely, Charlie Gaspar General Manager

"Great place to stay!!"

5
19/01/2018

Rooms were super clean and the breakfast was delicious. There was something for everyone. So many choices! Bruce did such a great job keeping all the drinks and food stocked and the breakfast room clean!!

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Jennifer, Thank you for your review! We are always looking for ways to improve, and we are glad you enjoyed your stay. I will make sure to pass along the good word to Bruce. We hope to see you again in the future! Sincerely, Charlie Gaspar General Manager

"New Year birthday celebration"

5
02/01/2018

We planned a overnight stay at the Best Western on New Years Eve so we could stay up late at Red Hawk Casino without driving. The free shuttle was a wonderful and appreciated bonus. This is a comfortable and well maintained property with amazing staff. I look forward to returning.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad to hear you enjoyed your stay, and we look forward to seeing you again in the future! Sincerely, Charlie Gaspar General Manager

"Bring your own breakfast."

3
01/01/2018

bring your own breakfast unless you came to gamble because we had to wait for cold eggs and sausage. also had to wait for hot coffee. Four thermos sat empty while attendant sat in office room until we went looking for help. Mattress was sagging and uncomfortable.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback. We are always looking for ways to improve our guests stay, and your feedback is greatly appreciated. I would like to apologize for the negative experience you had, and hope to improve our hotel to meet your standards. Sincerely, Charlie Gaspar General Manager

"Friendliest most helpful ever encountered at a hotel."

4
01/01/2018

Location of this hotel (below the current snow line) was the main reason we selected this hotel . We found the caring service oriented staff excellent. We would not hesitate to stay here again when we revisit family near Placerville. The Mexican restaurant just up the hill had a full menu and good service too.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are always looking for ways to improve our guests stay, and your feedback is greatly appreciated. Thank you for staying with us, and we hope to see you again in the near future! Sincerely, Charlie Gaspar General Manager

"comfortable stay"

4
31/12/2017

We booked directly with hotel and was able to request an upper floor (highly recommended). Check in went smoothly, thanks to Quinn and the additional perk of happy hour (2 drinks per room) between 5 and 7 pm was a nice touch The room was clean; we stayed in a King with fireplace. Breakfast was ok and was amply replenished. Summer and breakfast guy worked hard to please. Only downside we experienced was the quality of extra blanket provided could have been cleaner. All in all, would stay again if our travels take us back to Placerville.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are constantly looking for ways to improve our guesdts stay and your feedback is appreciated! Thank you for staying with us, and we hope we will see you again in the near future. Sincerely, Charlie Gaspar General Manager

"Visiting Friends"

5
30/12/2017

Everything went well during our visit. Great staff upon check-in and check-out. It was as expected and we have stayed here before and will again if necessary in the future. Breakfast was your typical BW breakfast. Easy in and out of the parking lot.

"Poor breakfast"

3
28/12/2017

The breakfast was poor and unappetizing. There was no access to the second floor from the lobby area. Entry had to be made at one end of the building or the other. At check in we were directed to the end of the building that was most distant to our rooms.

"Our stay in Placerville ca. best western"

4
28/12/2017

everyone was very nice and professional but the one that stood out was Bruce in the breakfast room, he worked hard and went out of his way to see that everyone was happy and had what they needed. my room was noisy after 9 oclock becase it was across from the laundry elevator and the maids used it alot and the tile floor at the begining of the entrance ran buy my room so I had to hear every one that came and went with luggage so if you stay here get a room on inside. other than that it was a nice night stay, and say hi to Bruce at breakfast he will treat you right.

"Great pit stop"

5
19/12/2017

We needed a place to stay for one night as we were picking up an exotic parrot in Camino. This was perfect. Our room was spacious, clean and comfortable. Great breakfast in the morning before heading off.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Tiffany, We are glad you enjoyed your stay! Congratulations on the new parrot! We hope to see you again in the future! Sincerely, Charlie Gaspar General Manager

"Great for all travellers; terrific if you're tired and want to rest"

5
18/12/2017

Quiet -- and we were on the ground floor on the side closest to US 50! The breakfast was good (both as to quality and choices), and the rooms were comfortable, spacious, and not just clean but neat and uncluttered. The staff were unfailingly both approachable and friendly -- they were as individuals, hospitable and welcoming.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
George, Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again in the future! Happy holidays to you and your family! Sincerely, Charlie Gaspar General Manager

"Night staff with a smile"

5
14/12/2017

Tina and Sammie are very helpful and professional. Made us feel welcome and relaxed. Great service and efficient as well. They seem considerably more kinda and professional than some of the morning counter staff. Breakfast is great, a hard working lady making sure it was stoked properly, looked great.

"Hotels And Resorts"

5
14/12/2017

I highly recommend Best Western as one of the few Places in Placerville, that meet the standard of what i would consider Excellent accommodations. Convenient, easily accessible right of the free way , affordable, very clean, accommodating, and attractive.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Melainee, Thank you for taking the time to give us your feedback. We really appreciate your business and will continue to provide excellent accommodations to you in your future stays! Sincerely, Charlie Gaspar General Manager

"Nice pet friendly hotel near Red Hawk Casino"

5
11/12/2017

Friendly staff will welcome you to this hotel. Very clean and pet friendly. Breakfast is prepared by Bruce who warmly welcomes you. Breakfast includes both hot and cold selections with coffee, tea, hot coco and juices. Enjoyed the in-room wall fireplace. Red Hawk Casino will drive you to and from this hotel. Just don't stay in a room near the pool as some rude guests will bang the metal gate all night and early morning as a short cut to their rooms.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Donna, Thank you for your feedback! We are always looking for ways we can improve our guests stay and will look into the pool gate issue to see if we can do anything! We are glad you enjoyed your stay and will look forward to seeing you in the future! Sincerely, Charlie Gaspar General Manager

"Really nice staff"

5
04/12/2017

The hotel took dogs and had great amenities- good Wi-Fi and friendly staff- very comfortable rooms the breakfast had a wide variety of good food, they even had a happy hour- I will stay again next trip to PLacerville

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Andrea, We are glad to hear you enjoyed your stay! We appreciated all your feedback and look forward to seeing you next trip! Sincerely, Charlie Gaspar General Manager

"DO NOT STAY IN ROOM 222"

3
30/11/2017

My entire stay was not good, staff except for Frances was unprofessional and not very caring or helpful. The bed in this room is on the wall that has the hallway door slamming during the day and all during the night with guest coming and going. They need to move the bed to the opposite wall and it would help a lot and the bed would NOT move when that outside door is slammed, Yes I have reported it to several employees including the Manager

"Pleasant surprise"

4
25/11/2017

We stayed at the Best Western Inn in Placerville on Thanksgiving and where pleasantly surprised with the accommodations The room was clean and for the price point we where very pleased Location has easy access. Breakfast could use a bit of help in healthier food choices

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are glad you enjoyed your stay and we hope to see you again in the future! Sincerely, Charlie Gaspar General Manager

"Perfectly fine."

4
21/11/2017

I thought this was a very nice hotel, and since it has little to no competition in the area, it will do just fine. Yes, the building is older, and the walls are a little thin, but I won't hesitate to stay here again.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Deb, Thank you for your feedback! We are always looking for ways to improve our hotel for our guests, and appreciate your feedback. We look forward to seeing you in the future! Sincerely, Charlie Gaspar General Manager

"Pleasant Hotel Stay"

5
16/11/2017

My wife and I were comfortable and very satisfied with the clean, quiet and occupant friendly room. Our reason for a Placerville stay was to look with a realtor for a home in the PLacerville area. We were successful!.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
William, I am glad to hear you enjoyed your stay! Congratulations on the new house! We hope to see you again in the future! Sincerely, Charlie Gaspar General Manager

"Get a room on this upper floor!"

4
15/11/2017

Excellent experience with the property, the staff, the amenities, and the location. It's my place to stay in Placerville. I would advise getting a room on the upper floor to avoid a herd of elephants tromping across the ceiling. I have previously staying on the upper floor and enjoyed a more restful night. Again, the sleep quality was not due to the room, rather it was the loud guest in the room above mine.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for your feedback! We are always looking for ways to improve our business and we appreciate you staying with us! We look forward to seeing you in the future.

"Very strict on check in time"

5
12/11/2017

We made great time from San Francisco airport, to visit family in the area. We stopped at the hotel and were told that someone was still in out room, (After check out) and no other rooms were open. It seamed odd, because the lot was pretty empty. When we returned we expected to see a line of people checking in but no, just us. Other than that the rook was load with the traffic on the road. We had a enjoyable 2 day visit.

"Perfect and you couldn't wish for better."

5
07/11/2017

Without a doubt this was the best hotel we have visited on a three week road trip. Affordable, and from the moment we arrived at the checkin desk were were made to feel at home. Ours was a meticulously clean room with everything sparkling and a new feel to the spacious room. A perfect stay thank you?

Charlie G, Manager at Best Western Plus Placerville Inn, responded to this review
Colin, I am glad to hear you enjoyed your stay! Have a safe rest of your road trip and hopefully we will see you again sometime in the future! Sincerely, Charlie Gaspar Front Desk Manager

"Awesome Stay in Placervilee"

5
06/11/2017

I stayed here for a week and found it as one of the best place to stay near or in Placerville, CA. Staff is friendly... food is good. .. I stayed in a room where I was having a balcony, I use to sit and having tea and coffee sip there early morning with natural scene in front. I recommend it as the best.

Charlie G, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Neeraj! I am glad to hear you enjoyed your stay with us. We look forward to seeing you in the near furture! Sincerely, Charlie Gaspar General Manager Best Western Plus Placerville

"Definitely one our our best Best Western stays!"

5
28/10/2017

We went there for a car show and when we asked if they could put us in a room where we could see our cars, they were very accommodating! We got the perfect room upstairs that had a little balcony. Was so nice to sit out there and enjoy a glass of wine in the evening! Plus we were situated where there was no freeway noise which made for a restful sleep. The queen executive suite was so comfortable with the little couch and chair set up in the other room. Loved it! And the Happy Hour on Saturday night was an extra bonus we didn't expect! It was also convenient to have the good quality Mexican Restaurant right next door where we could walk to dinner. Thanks so much Placerville Inn! We'll be back for sure!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Colette Y, It was a great pleasure having your car club stay with us. Glad we could be accommodating. We look forward to having you back again next year.

"Busy and dirty"

2
27/10/2017

We stayed here for two nights for a family wedding. It was old and run down. Overbooked and the staff was unhelpful with different items. It's the only place around the area so it was full (overbooked). PS we did check the bed and room for bugs, it looked good but both of us got bit during the night.

"This was an unusually rocky stay, but we'll try again"

4
27/10/2017

Bruce in the breakfast room, Dee at the front desk, and a young man at the front desk who got maintenance to pay attention to a screeching shower head (on our third try) were the bright spots in our stay. Oh, and housekeeping needs a new vacuum cleaner! Or any vacuum cleaner, in fact...

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Liv B, Thanks for the good rating. We try to get all repairs done in a timely matter. Glad we were able to diagnose the problem and repair it. Thanks for the nice comments about our staff. See you net time.

"Convenient Location"

5
26/10/2017

This hotel is in a very good location, close to pretty much all city areas. It is clean, was quiet (near the room I stayed in), a very helpful staff and is right next door to a great Mexican restaurant. The included breakfast is very good, lots of options.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hi Jimidee52, We love to hear reviews like this. Thank you for taking time to let us know how much you enjoyed our Hotel. our staff will be here ready to serve you on your next visit.

"Good spot to stay"

5
20/10/2017

Rooms have had furniture replaced as well as new paint and carpet it's an older hotel that has been updated. You will have a comfortable stay here. The beds are comfortable and breakfast is comparable to most chains.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Harold B, Glad you like our recent upgrades. We have been working hard to make your stay more comfortable. The next upgrade will be adding an elevator. We also recently introduced new items to the breakfast menu. Thanks, and come see us again.

"Group Retreat"

5
19/10/2017

Excellent place to stay for a group retreat. Meeting room was large, had tables and chairs and audio/video equipment. We rented 10 rooms and were given use of the room at no charge. I had a question about the payment of all 10 rooms which took quite awhile and the person at the desk was very helpful and patient and friendly. We got the problem worked out (not their doing).

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Janetsearl, Thank you for the excellent review. It was a pleasure having your group stay with us. Nice to know everything went as planned. See you all next year.

"Gold Country students"

3
18/10/2017

Academic trip to Placerville with my granddaughters and wife. Stayed at Best Western and it was only OK. Staff was very friendly, and helpful. Bruce, the breakfast attendant was very nice, and especially attentive to our being satisfied. Went the extra mile. The rooms were paper thin. VERY noisy. Problem was not the neighbors, but the very poor construction which seemed to amplify noises. Glad we didn't HAVE to get 10 hours of sleep. Staff, very good.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Dennis W, We appreciate your feedback. Good to know our staff was able to accommodate your needs the very best they could. Thanks for comments regarding Bruce as well. We will be sure to let him know. We are working to modernize our older property with regards to soundproofing. Look forward to serving you again.

"disappoited"

2
18/10/2017

Would not stay at this Best Western again. We were both disappointed. The room smelled bad, like stall cigarettes. Never did find the exercise room. It was a bit confusing on how to get around. Hopefully you will improve these things.

"Good Place to stay"

4
18/10/2017

Very Busy Hotel, it was very pleasant and nice surroundings. The traffic noise was a bit bothersome, but we still slept soundly. I personally did not care for the pillows but I am very picky and had taken one of my own, so it was fine.

"Rude front desk help"

2
16/10/2017

One friendly front desk person, hope she's the one to help you . We weren't that lucky. "I don't have time for your problems" this comment was made to my auntie asking for a first floor room due to a heart condition.

"Bruce is awesome"

5
11/10/2017

We hit the breakfast this morning early, it was packed with 30 people eatting. Bruce was in and out delivering the food supply with a smile. Everything was stocked and clean. He made our morning....Thank you Bruce.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks for the Awesome review William, We appreciate your comments on bruce. He is a very valued employee. We hope you come see us again soon.

"Stay at Best Western"

4
10/10/2017

checked in the beds were not ready, staff took care of it within 10 minutes. The staff was apologetic and courteous. the staff explained they were waiting for bed drapes and needed to get more, other than this glitch at the check-in our stay was comfortable and beds were comfortable and room was clean and everything worked.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Annette1821, Good to know our team hustled to prepare your room. We try to have rooms ready on time during large events. Thanks for staying with us!

"Dirty Disgusting Hot Tub & Pool, Terrible Breakfast Service, Overpriced"

1
09/10/2017

The front desk called me about an hour before I was to check in to try to move me to a different room with only one bed because they I guess had overbooked themselves. For $180, I expect the room I requested in the first place because I obviously booked it for a reason, but maybe that's just me. The hot tub was absolutely disgusting. It stunk of algae and was filthy. The pool needed a cleaning too. There are no elevators, and we had to use the stairs to carry all of the family's belongings and our baby stroller and baby to the room, or walk around the entire building. Normally I wouldn't complain about something like this, but for the price, really, put in an elevator. Are you kidding me? You're obviously not spending the money on cleaning your amenities. Nor are they spending it on staffing, which leads me to the breakfast experience. No napkins, no coffee, filthy, sticky, dirty, empty tables. I couldn't even clean our table myself with a napkin. I had to go to the front desk and get them to find the one staff member that was assigned to the breakfast area. When he got there he was extremely nice and helpful, but explained that he was the only one working on the shift. He was sweating profusely, through his clothing even, because he was so overwhelmed. Again, this is my experience for a $180 Best Western Plus, that serves breakfast and boasts a hot tub and pool. This is the worst Best Western I have ever encountered. I cannot believe it is still functioning. It is outrageously overpriced for how horrible it is, and I can tell the only reason they can do that is because of the location. The owners should be ashamed of themselves. I doubt they care though, or it wouldn't look like this in the first place. I hope people read these reviews and stop going there. Maybe then they'll do something. If I were anyone, reading this, my advice would be to take a ride into Cameron Park. It's about another 15 minutes away or so, but worth the mileage. There's a very nice Motel 6 there. It's clean, amenities are kept up with, and the service is wonderful. You won't get breakfast, but at this rate, who cares, just stop at one of the many restaurants around there and grab something before going home. I usually try to be positive with reviews, but this was absolutely ridiculous. $180 for that. What a complete waste of money.

"Worst Best Western I've Ever Stayed At"

1
09/10/2017

As stated earlier, I was called about an hour before my check in to ask if I would move to a room with one bed vs. 2, when I needed 2 beds, so that's why I booked that room - very unprofessional. Handle your overbooking and your problems on your own. Don't get guests involved and try to put them out because you're disorganized. Again, the hot tub was absolutely disgusting. It stunk like algae and was filthy. The pool was dirty also, needed a good cleaning - not very enjoyable at all. During breakfast the tables were dirty, coffee pots were all empty, and there weren't any napkins so that we could clean our table ourselves. I had to go to the front desk to get someone to find help. One man came over, visibly exhausted, sweat pouring off of him and soaking his shirt while he wiped the tables, got more napkins, and ran to make more coffee, all the while apologizing and explaining that he was the only one there. This is what you get for a $180 room. We would've been better off driving to Cameron Park to stay like we did two years ago. I am so disappointed and regret going through with this hotel stay.

"Okay, but not a BW Plus"

3
08/10/2017

No BW Plus qualities. Breakfast foods not replenished; staff had to go outside across the driveway to get items. No basics like English muffins. Multi-story building with no elevator. Stairway has doors making it difficult to navigate with luggage. Staff at check-in were nice.

"Don't stay here if you want to get any sleep"

1
04/10/2017

They put us in a room with 1 king bed that was supposed to sleep 4 people?? After changing rooms the new one air conditioning didn't work. Wall are paper thin and the doors have a huge gap under so you can hear everything in the room next door. I was awake all night and miserable the next day. I should have figured it out when they have ear plugs at the checkin desk... and to top it off over charged me by $60.

"One of the best we've visited"

5
03/10/2017

The experience was the best hotel nights stay we'd experienced in a long time. I always have been pleased with Best Western, but BWPlus Placerville was definitely at top of the chart. Rooms, Staff and services were very good. thank you

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Douglast, Being the best is what we strive for! Nice to know we made your stay with us the best in a long time. Looking forward to you coming back and seeing us again.

"Best Western Plus Placerville - Apple Hill Trip"

4
02/10/2017

Chris at front desk was there from check-in to check-out and he was above exceptional. We had room 212 by the pool that was very nice with cold frig. ( did not have to turn on) and microwave. We really liked seeing laminated floor - not carpet. Breakfast was just ok - Happy Hour was great with choices of water, soda, beer, wine. In the lobby is yummy popcorn. Myself, daughter and grandson has a relaxing fun time.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks for the review! We also think Chris is exceptional too. Glad you liked your pool side room. all rooms on the pool side no0 have new wood laminated floors.

"Paper thin walls"

1
02/10/2017

Stay at ANY other hotel than this one. The walls are paper thin, and even if you are a person tolerant of noise, your neighbor probably will not be. Be prepared to have the slightest noise you or your family make reported to the front desk and have grumpy people banging on your shared wall. I would not recommend to anyone that they stay at this hotel.

"One of the Best"

5
01/10/2017

Very Nice rooms and kept very clean. It's very easy to get on and off the freeway. They have very a good breakfast. All of the personal were very helpful and seemed very happy to be working there. We will stay there again, if we are in town.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Mike M, Thank you very much for the nice review. We have made some nice improvements on our Breakfast with the introduction of Omelets. We are lucky to have great personnel that are willing to go the extra mile to serve our guests.

"Great place to stay in Gold Country"

5
28/09/2017

Room was spacious and quiet, Inn is convenient to Hwy 49 and historic gold country area both north and south. A mile away from Placerville and a mile west of Apple Hill. Staff was very helpful, breakfast was ample and always well stocked - Thanks Bruce! - we'll stay here again.

"SPACIOUS ROOMS"

3
12/09/2017

Traveling through, so called 800 number from Tahoe to make a reservation. Had a difficult time with the clerk regarding rates, accommodations, but like BW so confirmed. We arrived after dark, so found the hotel difficult to locate- signage is scarce. Check-in was friendly. Both rooms were spacious, beds very comfortable. I liked that the floor was carpet free, but found later that that did not mean clean, when I saw the bottom of my feet! Great amenities in room- good size refrigerators, microwave and really liked the hand held shower. Comfortable bed, but Noise level was awful due to the location of the room, which was next to the entrance/exit door. It seemed to vibrate the bed whenever someone came and went. Very nice breakfast room, good variety, but poor set-up as food was prepared in another location and the poor manager had to keep coming and going across the driveway in high heat, dripping in sweat, restocking the food. Quite unappetizing. Check out clerk refused to give me a print out of charges, said it was sent hen I made reservations. I still have not received a print out.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear inthewind65, Good to know you we able to negotiate the rates you required, and the staff was friendly and helpful. The new wood floors are very popular with our guests. Sorry about the noise from the entry doors, we are looking into alternative solutions. we are also looking into relocation the breakfast room kitchen to a more practical location. If your room was booked thru a third party web site, we are unable to give you a receipt. All third party web sits rates are private per there contracts. We are working to make many more improvements in the near future to make your stay more pleasant.

"Was our only option"

2
08/09/2017

We attended a wedding nearby and needed a place to stay. Unfortunately, there are not many options in this area. Its a Best Western, which I find to be a very low budget hotel. The carpets is dirty, the sink didn't work and the pool/spa area was dirty. I would never return unless it was absolutely the only option.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear VZ F, We apologize about your carpet in your room. We are just finishing up replacing all the carpet in the Hotel. Next time there will be a fresh new look! Often during high occupancy such as wedding parties, the pool area gets a lot of use. We keep up with regular cleaning ever hour during these times.

"never again"

2
04/09/2017

Bad experience. Unclean rooms, horrible mattress. Unhelpful staff. Would not stay again. Breakfast was sorely lacking....garbage cans overflowing in breakfast area...yogurts locked up in fridge and inaccessible to guests. Slow responses to requests.waited over 6 hrs for towels and a blanket and had to request a 2nd time and go pick them up myself in the lobby.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear 165junellew, Sorry to hear about your experience. Will will be looking into all your comments and addressing them. we can assure you these kinds of things will never happen again.

"Cozy, personal hotel, welcoming staff, great breakfast."

5
03/09/2017

California cozy lobby, with complimentary cocktail and hearty breakfast. Every staff member made an impression with authentic engaging personality and efficient service. My daughter commented on the room's spaciousness and we slept very soundly. Best Western Placerville was our perfect gateway to amazing El Dorado and Tahoe adventures. Thanks

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you Christopher, Glad you enjoyed our Happy Hour and the Breakfast. We are very proud of our staff. Thank you for your kind comments.

"Outstanding Breakfast Service"

4
02/09/2017

Bruce, the on site manager of the breakfast room is outstanding. He is on top of everything making sure the food is fresh and well stocked, the dishes and other supplies are well stocked and in order. His manner is very pleasant and professional. He deserves special recognition (and a raise or bonus) from Best Western Management. Bruce at the Best Western Placerville Inn is a star.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks Robert M, Bruce will be very happy to read this. We are happy with all the effort Bruce puts into Breakfast service. Thank you for your nice review.

"Extremely Satisfied"

5
28/08/2017

I go rafting in the area every summer. I used to go camping but decided to try the Best Western with my family last year. The experience was very relaxing and positive. We came back and brought another family this year. Highly recommended!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello T9239SYelizabethm, We are glad you decided to stay with us instead of camping. Glad you were able to relax. Thanks for the recommendation!

"Not many options in Placerville."

3
25/08/2017

Nothing exceptional, at best an average hotel. The breakfast is not as good as a Holiday Inn Express breakfast or a Hampton Inn one. The beds and pillows are average or maybe a little below average. The staff is pretty good but the manager is not terribly interested in satisfying customers. Do not expect too much.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear I1699WJwilliamh, Thank you for your review. Best Western Breakfast offers different menu items compared to other brands, so comparisons would not be relevant. However we constantly strive to improve our selections. We are very interested in satisfying our customers. We do not know what specifically you are referring to. If you would like to discuss you stay in greater detail please contact me directly at the Hotel. if you have any concerns in the future please contact Management directly. We hope you will stay with us in the future.

"Nice stay"

5
21/08/2017

A well-maintained motel is the Gold Country area. Easy access to downtown Placerville eateries and Gold Country sights. Comfortable beds and very good breakfast offerings.Would recommend this motel for a good night's rest.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Gary, Thank you for your comments. Good to hear you enjoyed your stay.Thanks for the recommendation!

"Clean, Comfortable, Nice Amenities!"

5
17/08/2017

We stayed here on our way back to the San Francisco Bay Area fro Lake Tahoe. The property is in a convenient location off the freeway. The landscaping is very pretty with blooming roses and giant hibiscus. There is a small pool and patio area and our room's sliding door opened onto it, with a bistro table & chairs for our room. The room itself was spacious and had a frig, coffee maker, and microwave. The hotel offers 2 drinks per room during "happy hour". There was a wonderful hot breakfast that was hosted by Bruce, who was concientious and pleasant. We will definitely return and recommend this property.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Bbmarshall, Thank you for the great review. So nice to here your enjoyed your stay. our happy hour has been a big hit with our guests. See you next time and have a drink on us!

"Great!"

4
10/08/2017

Nice room and great service! The agents at the desk were very helpful. Jeff - the breakfast guy - was amazing! He worked super hard and when someone thanked him for something, his cheerful response was, "My pleasure!"

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Sharla, Glad we could be of service. Always nice to here our guests we taken care of. Thanks again and see you next time.

"Room condition"

3
10/08/2017

No complaints about breakfast! Man in charge was great and kept it all up and overall very good. Room was clean but only a bath towel and wash cloth for a handicapped room! Office forgot to call housekeeping to deliver more so called housekeeping myself and they took care of everything. Our door would not close on its own, you had to use the night lock on door to keep it closed. Not good! Not acceptable for amount of money charged.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Marilyn W, Glad you liked the Breakfast and the room was clean. Also good to know you were able to get extra towels. We have repaired the door lock on your room.

"Great Hotel"

5
08/08/2017

Very nice, clean, good-looking hotel on the far outskirts of Placerville. The linens and everything were very clean, the staff was very friendly and nice. Very pleasant pool area with a hot tub. And, after a good night's sleep, a great breakfast: eggs, make your own pancakes all in a pleasant dining area.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks McDruid, So nice to know everything was clean and in good working order. We strive to make you overall experience pleasant and comfortable.

"Service"

5
08/08/2017

There was a gentleman working the breakfast buffet the day of our stay. I would just like to say he went above and beyond the call of duty to make sure everyone had food and beverage. His name was Bruce, again thanks for the great service. Glen Cheh Day n nite transportation

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Coozie1, Wow! Thanks for the nice comments on Bruce. We will let him know. Glad you enjoyed our extensive Breakfast Buffet.

"Love Best Western over most hotels"

4
08/08/2017

Nice clean rooms, great service, decent breakfast. Pet fee should be changed to a damage deposit that is refunded after room is checked or lowered to $10. Per pet to cover the clean up bags and pet area

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear MarkcD6187RR, Thanks for the great Best Western endorsement. Great to hear we are your Hotel of choice. We are constantly improving upon an already great brand and always looking to offer new and better products.

"Convenient "

4
03/08/2017

Good place to stay right on the highway but still quiet. Excellent restaurant on site. The beds were very comfortable and after a good nights sleep we could enjoy a good breakfast included in the price.

"gold country visit"

4
03/08/2017

A nice, clean hotel with a staff that is friendly and working hard. They are obviously upgrading the facility in terms of carpet, etc. Rooms are spacious. Ask for a quiet room away from the highway...but in the busy season you may not get it. We travel all the time, this hotel was a good value compared to many and the staff seemed to genuinely care. Give it a try!

"hotel rooms need more available outlets by the bed"

3
03/08/2017

didn't receive AAA discount until morning check out because was the last 3 rooms, rooms need outlets by the bed, need sink drains freed up, internet didn't work in the room, internet worked in the lobby, door handle to breakfast room from the hallway was not functioning

"placerville best western plus"

5
01/08/2017

best hotel in placerville by far......nice breakfast ....i.highly recommend the staff and ownership..very clean rooms with a pool and hot tub .very easy access to hwy. 50 and stores,restaurants,halfway between sacramento and lake tahoe

"Best Western Plus Placerville CA"

3
31/07/2017

This motel is just fine for most travelers, but is a bit pricey for this neck of the woods ($162/night King w/ balcony). Its location is convenient and it has an outdoor pool/spa. While it does not offer a bar/lounge on property it is immediately adjacent to Casa Ramos, a nice Mexican restaurant with a dedicated bar.

"not for handicapped"

2
26/07/2017

found the room, hotel and grounds very difficult to navigate in wheelchair. carpet stained and generally the room felt depressing. Staff, especially Sarah, were very pleasant and friendly. Hotel and grounds need to be updated

"Good, then bad, then good again"

4
25/07/2017

We were planning our wedding in Placerville, and there are not many options for hotels there. Best Western Plus Placerville Inn was the most conveniently located and nicest hotel around--though, again, not much local competition. When we were discussing the reservation with the hotel staff about 6 months before the wedding date, we were told that if we booked enough rooms under our group we could use the large conference room for our after party. About 2.5 weeks before the wedding, we were told that the room was no longer available because it was being remodeled. This was very disappointing, as we had fulfilled the required number of reservations and had been planning our after party. As a consolation for this sudden change, we were offered use of a smaller meeting room and pool for as long as we wanted both nights. While we were initially disappointed, this arrangement actually worked out quite well. The hotel staff let us use the meeting room and pool area and never bothered us once--despite the fact that we probably got a couple of noise complaints. So, I must tip my hat to the staff and management at Best Western for offering us those two party venues and letting us do our thing. Even if they had offered nothing we would not have had much recourse besides making our guests make other, less convenient arrangements and leaving a bad review, so we were very happy that things worked out as well as they did.

"Room stay"

4
24/07/2017

The motel staff was great and knew what they were doing. I think that we stayed next door to some newly weds as the noise was very loud. The food that was served for breakfast was very good and they was plenty of it.

"Close to River Rafting!"

5
18/07/2017

Family came from all over to celebrate Mom's 80th birthday. We went Rafting for 2 days in Coloma. This was an easy drive to the river. Everyone loved the pool. The place was being renovated so we had to stay on 3rd floor but it only required 1 flight of stairs so no big deal. When my aunt got hurt they moved her to a street level room without a problem.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear julie H, Thank you for the great review. Hope you aunt is recovering well. We are always here ready to accommodate your every need. Hopefully by your next visit the renovations should be completed.

"Lovely family and dog friendly hotel with a great Mexican restaurant next door"

5
17/07/2017

My mom and I stayed at the Best Western while attending my niece's wedding. Even though our room was next to the main entrance, which could get noisy with people coming and going, the hotel was excellent. It had spacious, clean rooms. Ours had a little patio in front where we spent the morning, before the heat arrived, drinking our morning beverages and reading. The hotel is close to U.S. and was easy to find.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Karen H and Mom, So glad to hear about your stay. Good to know everything went well,and you both had a chance to relax on the patio. Hope you will come and see us again soon.

"Awesome hotel with great breakfast~!"

5
16/07/2017

We visited Placerville for my cousins wedding. The hotel was clean with a courteous staff. Bruce did an amazing job with breakfast. It was fresh and constantly restocked. Very impressed~! Would stay here again~!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Becca M, Thanks so much for the nice review. We always try to give our guests the best rooms and amenities of any Hotel. Glad you liked it. Breakfast is one of the best in the industry and we are constantly improving on it. Look forward to your next stay.

"Great Experience"

5
16/07/2017

My wife and I had a great room, talked with very friendly people at the registration desk and enjoyed a very nice breakfast. I would like to thank Bruce for being so helpful when I needed information regarding which would be the best way to continue our trip. We'll definitely stay again if we're out that way. Thank you to all the staff.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Brucker533, Great to hear you enjoyed your stay. Also, thanks for the comments regarding our staff. We will share this review with the staff. See you next time!

"Short whirlwind trip! great experience!"

5
14/07/2017

From the moment we got there every person we spoke to be it at the front destroy or on the room phone they were incredibly helpful and friendly. We (mostly me) might have even bugged them a bit due to our schedule (we were much later to arrive than intended) but they were a fantastic, Wonderful, helpful and friendly staff. Truly will stay no where else anytime we're at red hawk. One of my overall favorite hotel chains in general.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks Chris S, What a wonderful review. All our staff will appreciate this. You just made our day! We hope you come back and see us again soon.

"Exceeded my expectation"

5
12/07/2017

My daughter and I stayed here one night, in town for a baseball tournament. The room was big and clean. You could see they are in the process of replacing carpet. Ours was new. The included breakfast was good. Bruce was very attentive to the needs of the customers. I would stay again...

"Great place to stay in the Gold Country"

5
12/07/2017

We have stayed at this hotel over the past several years, We have several hotel rooms booked for an annual family reunion, it has always been clean, offers a great breakfast selections and has always had a friendly staff. Would recommend to anyone needing to stay in the area for one night to many as the location is great for your stay in this part of the state

"My stay"

2
07/07/2017

I have already listed my concerns. Please review the other page. I feel this customer feedback is far too long. I would not stay at this property again for several reasons. One difficult to get access to. The noise from the main road was loud.

"Great Experience"

5
04/07/2017

Heading to river rafting and instead of making the trip in from San Jose, we decided to spend the night at the BW in Placerville. Very smooth checkin. Room was clean and spacious. Breakfast by Bruce was well stocked. Pool area looked nice. I would stay here again.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello DNSarg, Great experience is what we do! Good to know everything went smooth. We will share this review with Bruce. We look forward to your next stay.

"One night stand"

4
04/07/2017

It was a quick one night stay. We had just finished river rafting and needed a place to stay. The breakfast was good, jacuzzi nice, beds comfortable. The only thing wrong was no elevators. Hard to carry all your luggage

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear S7622MNrickg, Thank you for letting us know you enjoyed your stay. Glad you liked the breakfast, we have of of the best Breakfast Buffets of any Hotel. Just to let you know we will be installing an elevator this fall.

"Nice location but older hotel"

3
04/07/2017

The hotel was close to Red Hawk Casino and Hangtown Placerville. We enjoyed the town but would have preferred a newer, and better-arranged hotel. This particular BW was older with no elevator and was confusing to navigate through. Needs renovation.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank You 265kimh, Thanks for your comments. If you were here during the weekend you would not have seen the remodeling projects that are on going. We are in process of replacing carpets, installing wood flooring, and preparing for elevator installation. Hope you will come back and see the changes.

"Excellent breakfast "

5
03/07/2017

Bruce who ran the breakfast was the best we've ever encountered on all of the many road trips we've made. He went above and beyond --asking each individual groups what they needed. Several times he went back into the kitchen and made extra scramble eggs as requested. Truly the best!!!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Margaret, So good to her about Bruce. We will very glad to share this review with him. We strive to have one of the best Breakfast Buffets of any Hotel, and our reviews back that up! Thanks again and see you next time.

"Peacefull and Pleasant"

4
01/07/2017

Bruce did a great job at making sure everyone was fed with the complimentary breakfast. The rooms were clean and the staff was courteous. There is also great mexican restaurant located right next door.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Mwojcik, Thank you for you comments on Bruce, we will gladly pass this along to him. Good to hear you enjoyed the room and all the amenities. We love the Restaurant also! See you again soon.

"Very Good Experience"

4
28/06/2017

Overall we had a great stay here. We had to switch rooms since our first room was adjacent to a conference room that was a bit loud, and the staff was very accommodating and helpful. The rooms were very clean and nice and they have those remote controls that can easily be disinfected which is a great added amenity. The breakfast is beyond what most hotels offer, which I liked, and there was plenty of parking available. My one complaint was the cleanliness of the pool area. There were cigarette butts littered around the pool, and the water was a bit murky with a little bit of bugs/hair floating around. Maybe their filter was on the fritz, I don't know. Otherwise though, it was a stellar experience.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks B7225VYYmelaniew, We appreciate your nice review. Also, good to know the staff took care of your needs. See you next time.

"Very surprised and hapoy"

5
25/06/2017

Have stayed at this hotel many times and was very pleased with all the improvements, much nicer rooms and breakfast. Front desk people awesome. Michael got our group of 8 rooms togeather and many other favors.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Cheryl, Your great review has made us happy as well. Thanks so much. Good to know everything went smooth.

"Thanks for the stay!"

4
25/06/2017

Stayed 5 nights in June during the El Dorado County Fair. I must say the staff were fantastic. Dee at front desk was a delight and Bruce the breakfast guy worked his tail off tending to everyone's needs with a smile. Housekeeping were also very kind and helpful. My doggies had a fantastic grassy area to potty however I ran into a few dog owners who didn't have their pets leased. Not the hotel's fault but bad dog owners as the hotel has pet policies and dogs must always be leashed when about the property. There is a nifty Mexican restaurant next door within walking distance. The room could definitely use some updates especially the carpet/wallpaper. I believe they're currently in the process of upgrades as I noticed work going on here and there. Overall a nice stay.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks for the review Tyzenp, So nice to hear everything went well with your stay. We value your loyalty and that of your fellow pet owners. Hope to see you again soon.

"We enjoyed our stay."

3
21/06/2017

Michael at the front desk was a great help when my wife asked if our room could be changed to one above ground level. Bruce did an outstanding job with the breakfast meals each day. The dining room was clean and well kept and he opened the room on time each day, the food was always hot & fresh.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Aktroop, Thanks for letting us know Michael was able to meet all your requirements. He is a great asset to us as well as Bruce. Please come see us again.

"Another excellent stay at Best Western"

5
20/06/2017

The Best Western hotel in Placerville, California is a great place to stay. The staff is friendly and efficient and went out of there way to make this a pleasant stay. The breakfast was good with plenty of variety. The room was clean, comfortable and all amenities worked. I would not hesitate to stay here again

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thanks for the Excellent Review Robert A, Our staff will be pleased to know they met or exceeded your expectations. Housekeeping will be glad to know your room was properly cleaned and stocked. Thanks again, and come see us again!

"Nice one night stay!"

4
20/06/2017

The room was very nice & roomy. We enjoyed our stay & nice that it was right next door to Casa Ramos where we were having dinner with friends. We would stay here again if in the area! We stayed on rooms away from freeway & it was very quiet.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Sandram, Thank you for letting us know you enjoyed the room and amenities. We get many good reviews on the restaurant, the food is excellent! See you next time.

"Pleasantly Surprised"

4
18/06/2017

We stayed here years ago and did not ever think we would return. We stayed last night as we were in town for a 50th celebration. The gentleman at check in was so accommodating and kind. We stayed on the upper floor (no elevator...ugh). Noise from the freeway was loud but not unbearable. Hotel needs complete makeover, but service makes up for a lot

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank You Pam B, Glad to here you enjoyed your stay. Good to know the Front Desk staff was accommodating. Just to let you know, Hotel is under current makeover. New carpet and flooring are being installed. Also elevator is planed for end of the summer. Hope you will come back and see the new changes we have made.

"Excellent Sevice!"

5
15/06/2017

We visit Placerville at least twice a year to visit our son and his family. We always stay at this hotel. The staff (and I mean everyone of them) is friendly, helpful and extremely competent. The rooms are spacious, comfortable and clean. In the afternoon we sit on the patio and enjoy the hot tub and beautiful flowers. Placerville is a quaint town with good restaurants and shops. Plus it is close to Sacramento, Jenkinson Lake, Apple Hill and Lake Tahoe.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you Mary S, Great to know everyone in our staff met all your needs. We are very proud of our staff and we will share this great review with them. Hope you had one of the rooms with new carpet. If not all rooms will be complete by your next stay.

"Great stay to go rafting"

4
13/06/2017

Very nice hotel for the area. Good location to drive to rafting, hiking, etc. was able to have pizza delivered weed to room. Room was roomy with room for four comfortably. Would definitely stay there again.

"Awesome"

5
12/06/2017

We came to Placerville Best Western for a wedding with a large family group. We thoroughly enjoyed our stay and the town of Placerville. This is a great hotel, everyone was nice and friendly, rooms were clean. Breakfast was great, staff was very helpful.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for the awesome review 277Jeannac, Great to know you enjoyed our facilities. We look forward to your next stay

"Best Western Placerville"

5
10/06/2017

I've stayed at many places in this area and Best Western Placerville is my favorite. The staff is friendly and helpful. Soon there will be new hardwood floors and bedding. In the fall and elevator will be installed. They have a great meeting room that is across from their entrance. High ceilings and plenty of chairs. I've rented it several times. I've been staying at this location for years.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear MichaelTaylor, Thank you for your nice review. Yes, we are installing new carpet and hardwood flooring in all rooms, as well as an elevator. Hope you will like the changes. Looking forward to your next stay.

"Bruce, Breakfast Manager"

4
10/06/2017

I've been to many Best Western Hotels and have to say that Bruce runs the best continental breakfast. The food was fresh, the equipment clean and the equipment settings set so your food doesn't burn. Bruce is gracious, friendly and on top of keeping things organized and ready for each guest.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Hello Lipace, Thank you for your input on Bruce. We are proud to have him on our staff. I will pass this review on to him. Thanks again and see you soon.

"Grandson's Graduation"

5
03/06/2017

This was a last minute reservation and we were so happy to find a room.The hotel was close to the freeway and easy to find. The check-in went smoothly, but we were charged more than we were quoted- that was resolved by the night check-in girl, Kayla. She was so helpful and solved the problem.Breakfast was great, overall, a great experience!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank You PaulsU5487TO, Great to know we were able to accommodate you. Please come back and see us soon.

"Hotel Is Just Okay"

3
01/06/2017

I'm not a big fan of Best Western hotels, but after a recent stay at a Best Western close to Disneyland, I thought I'd give this one a try. This one is not even close to the Disneyland location. Property is in some need of updates. Walls are so thin you hear everything. It sounded like the people in the room above us would fall through the ceiling when they walked around it was so loud. Pool closes at 10pm but on a Saturday night at 11:30pm, I had to phone the front desk to ask them to kick the people out that were in the hot tub/pool area. There was a large group of people out there partying and were extremely loud. When I found out the pool closed at 10pm I was a little irritated that it took a phone call for the staff to do something. This group was so loud there was no way you could get any sleep. The location is very close to the freeway and easy to find. In Placerville, there aren't many choices of places to stay, so I guess this is probably one of the only options.

"Nice stay"

4
01/06/2017

Kayla and Jeff gave us excellent costumer service! Thank you both..:) The breakfast was very good and Kayla made sure to fill all items so all were able to enjoy. I will definitely go back to this hotel.!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Harriet59, Thank you for you kind review. We strive to make our Breakfast one of the best you will find at any Hotel. Look forward to your next visit.

"Aged property"

3
28/05/2017

Great location but needs some TLC. We stayed for a wedding in the area. The hotel interior was very worn and tired. It served its purpose. Our room had a smoke odor to it and the patio had not been cleaned. Still remnants of a party

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Ivharmans, Thank you for your review. We are currently in process of replacing carpet throughout the Hotel. We are also install wood like flooring in rooms. Hope you will come back soon and see the changes.

"Placerville Trip"

5
27/05/2017

Hotel very updated, decorated, clean and comfortable and quiet. We had only one complaint and that was on our second morning, a Grounds keeper cranked up a leaf blower in the parking lot at 7 AM waking us up.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank you for you review Williamhx9581QV, Nice to know you enjoyed our facilities. Our staff works hard to keep a clean and safe environment for our guests. We will be speaking with the Landscaping Company about starting the blower too early. See you next time.

"Complete disappointment"

1
26/05/2017

Very run down and unkept. We were there for 4 days and 3 nights and our room was not cleaned/serviced the entire stay. The whole hotel had a strange smell and the breakfast was less than desirable. I'm not sure how this hotel had a 3 star rating on trip advisor?! We will not be staying there again.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Taylore167, Sorry to here about your stay. I will look into the Housekeeping matter. We are in the process of remodeling rooms and common areas. New carpet and flooring will be installed as well as other items.

"Pool was awesome"

4
25/05/2017

Mike the front desk guy was friendly & super accommodating. He was very friendly & Sweet. I had to stay an extra night & he made it work. I really appreciate it!! Breakfast area staff nice also. Only problem was the carpet in our room. It was REALLY stained. It felt gross to walk on.

"Best Western Placerville"

3
24/05/2017

Comfortable convenient but lots of traffic noise. Had stayed at the property 10 years ago and noticed that it was a lot more run down since that time. No time to take advantage of pool or exercise facilities.

"Wedding Stay"

3
24/05/2017

The stay was good, but nothing amazing. The lighting in the room with the blinds was an issue, as well as the noise from the freeway right outside. The late night desk lady was also pretty rude and couldn't help us when we got back from the wedding at 11PM because we had no cash on us so we asked if she could charge $40 to our room and just give us $40 cash from the register (like we saw her do previously with another guest that morning), but she would not allow it. So we had to drive with our cab driver to an ATM and get money out.

"On the road to South Lake Tahoe"

4
23/05/2017

Extremely convenient to the SR-50 from Sacramento to South Lake Tahoe. Very reasonable rates. Room was quite nice especially for the rate. Free breakfast was OK. Stayed in mid May so don't know what rates might be later in the season.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Thank s Dennis Q, So good to know you had a great stay. your input on Breakfast and Pricing is very important to us. look forward to your next stay.

"Noisy Noosy Noisy! The Housekeeping Manager and Staff Rummaging theough Laundry Cartsrking Fireplace, Non draining Sink"

3
22/05/2017

The Housekeeping Manager Talking very loudly, I had to get up at 8ish AM to go out to hall and "Shhhhh" He Apologized rght then and again later, But the housekeeping noise from laundry cars and staff talking was loud again the next morning!

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Guest, We have addressed this situation with the Housekeeping staff and the Maintenance staff. I can assure you this will not happen again. Hope this will not prevent you from staying with us again.

"Staff fantastic ... Hotel leaves a lot to be desired"

3
16/05/2017

Kayla and Jeff were wonderful and friendly. That got the hotel a three rating. We stayed with the family 6adults and three rooms) But, the hotel itself was noisy, safes in 3 rooms did not work. Phone in one room did not work. Smoke alarm battery in one room red and needed battery. Heating noisy, we had to unplug all the refrigerators to get some sleep.

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Valerieschoen, Thank you for the information. At least we got some things right. We have addressed all the concerns for the rooms. Next time you stay everything will be smooth.

"Family Wedding Vacation"

5
15/05/2017

I was really impressed with our room and the service. The staff was wonderful and very helpful. The room was spotless and very well set up. Our particular room had a queen size bed and a sitting area. It was very comfortable.

"good location"

4
14/05/2017

this is a very nice hotel. staff very friendly and professional. it was a perfect location to our business needs and close to visit with some family. would stay here again. nice Mexican restaurant next door. spa not working, not fixed during our stay - not a deal breaker but disappointing

Dean I, General Manager at Best Western Plus Placerville Inn, responded to this review
Dear Susan H, Thanks for you review. Nice to know everything went well. We have a great staff that works to meet or exceed your expectations. See you again.

"Poor customer service does maitenance."

2
13/05/2017

Door to our room (320) was coming off the hinges. Would not close on its own, needed to be lifted to close. Carpet was badly stained. By 8:00 am Saturday morning they ran out of any food for breakfast. Next day there was food, but it was terrible. We were with family and had a total of six rooms rented. Nobody would eat breakfast. Even the coffee was Luke warm.

BestWesternHotels, Corporate at Best Western Plus Placerville Inn, responded to this review
We are so sorry to hear about the issues you had in your room and with breakfast. We have addressed this with our team. Thank you for taking the time to provide feedback and letting us know how we can improve. We hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

"Lovely Area"

4
10/05/2017

The hotel staff were helpful, knowledgeable, personable and professional. The room was clean. Room amenities; safe, microwave, refrigerator, flat screen TV, lots of bathroom goodies. The breakfast was ok. I'm not into fake eggs, but the waffles were great. I would stay here again!

"Just passing through"

4
09/05/2017

Right next to a great Mexican restaurant. Very clean and Quiet place. My husband said breakfast was better than most. Beautiful rose garden. Very nice people working there. There was no elevator so if you don' want carry luggage up stairs ask for a ground floor room.

"Had a great visit"

4
08/05/2017

The hotel is easily accessible from Highway 50. The staff is very professional and friendly. The room was spacious and clean. Bathroom was a little on the snug side as far as counter space though. Over all, I would recommend it to my friends and family.

"Bruce rocks"

3
06/05/2017

Ok hotel, ok room, ok staff, ok free breakfast. The only star here is Bruce who worked the breakfast room. Very friendly, kind, hardworking and made everyone feel welcomed. He can teach the front desk staff on manners.

"not such a "plus" hotel"

3
06/05/2017

rooms are old and stuffy.... bathroom was very clean though. front desk staff were nice but the winner of all is Bruce from breakfast room. He stayed on top of things to feed so many fat people who gobbled everything (5-6-17 7 to 10 am)

"Friendly !?"

4
04/05/2017

Rooms and hotel property were nice and accommodating. The nights were a little loud. Dee at the front desk was a little too friendly and flirty, she made me uncomfortable she was very fake and over did it for me, she could tone it down. Breakfast was very good, kaila at the front desk gave me great recommendations for dinner. Placerville was a great town can't wait to come back.

"ok stay"

3
03/05/2017

Convenient but we were not able to rest. The guests next door sounded like they were in our bathroom.. Check in staff was super nice. The rest of place looked run down the fresh water in the lobby looked old with fermented fruit in it. The morning staff wasn't presentable I thought they were hotel guests in their pjs.

"Great Location"

5
02/05/2017

Very close to Highway on/off ramps, and a wonderful Mexican restaurant right next door! The staff is friendly and efficient. The lobby is pleasantly decorated and relaxing. Breakfast area is near pool and tables are located outside as to enjoy smell of the roses. The grounds are very nicely kept, I didn't notice any litter or anything out of place.

"April: 21-22 & 29-30"

5
30/04/2017

The room was very nice and clean, we were able to get last minute rooms two weekends in a row for a death in the family then funeral. The price was $200 (Friday 2 queens 3rd floor) then $260 (Sat 2 queens 3rd floor, w balcony) one night each. It felt expensive, but I am thrifty. Breakfast was fantastic, although I believe they should staff 2 cooks for the volume of guests. Bruce, the cook, was working very hard and able to keep up but he seemed stressed & rushed. Management should take better care of such an excellent and friendly employee. The graveyard desk staff were also very friendly, the early morning of the 29th I ran out of coffee pulling an all nighter and they were quick to provide me with more to continue working. The kids loved the pool. Although there were no elevators I enjoyed using the stairs. We come here every time we visit family in the area and don't have a place to stay.

"We keep going back - and are never disappointed!"

5
27/04/2017

Spacious rooms and a SUPER breakfast buffet - handy to a couple of nice shopping centers. ( I LOVE Ross Dress for Less and TJ Maxx type stores!) Got to sit by the pool for the first time on our last visit. It is kept clean - and I wished I had a bathing suit, but settled for dangling my toes!

"This is a quality hotel "

5
24/04/2017

My work has me traveling all over California and this hotel was a breath of fresh air. The front desk hostess Kayla was amazing. She's a very sweet lady, and whenever I had any questions or concerns she was right there with the perfect answer. She very helpful and polite, I'm glad we chose to stay at this hotel.

"Work-cation"

5
24/04/2017

I really like the staff at Best Western Plus Placerville. My stay has been ultra nice. The rooms are clean and spacious. The area is beautiful, located near the 50 interstate but, not too close where you can here traffic all night long. I Would definitely stay here again in the future.

"I do not understand what you want?"

4
24/04/2017

See above. See comments above and I have other information. See comments on Bruce in the food court area, he did a good job in assisting the family. I can not get out of this area, please correct this item.

"Wedding Trip Stay"

3
24/04/2017

Hotel was clean and staff were excellent. Great breakfast by Bruce, Not fun to lug luggage up stairs w/ no elevator. Two other wedding parties staying there were very noisy late Saturday into Sunday AM.

"Perfect Customer Service"

5
17/04/2017

The rooms are clean, updated, very comfortable. The service is beyond what you'd expect! All staff go the extra mile to ensure your comfort. The swimming pool was open in April - very surprising and appreciated!

"Thanks BW! Thanks DEE!"

5
15/04/2017

I stayed at this hotel for a total of 3 nights. Overall the hotel is clean and well maintained, however the best part of this hotel is the people. There were a few small issues with my reservation when I checked in, but Dee was absolutely amazing. She treated me like family but was also very professional and knowledgeable. She was able to quickly resolve the issues and check me in. I hadn't eaten dinner yet, and Dee happily directed me to a nearby restaurant. I would definitely recommend this hotel.

"Amazing Staff, Beautiful Facility"

5
13/04/2017

We are amazed! We have stayed in many best westerns, and this one is by far the nicest. Kayla at the front desk is so polite & friendly, always smiling. She went over and above to desribe the hotel and the many amenities. Our room is HUGE, breakfast was very tasty with awesome variety. Just an awesome atmosphere overall. Thank you to Best Western Placerville, you are doing a fantastic job!

BW-Placerville, Administrator at BEST WESTERN PLUS Placerville Inn, responded to this review
We will let Kayla know about this for sure! It brings our team great satisfaction knowing that we can go above and beyond for guests like you. We will continue to be consistent with this mantra as well, striving to improve each and everyday. Appreciate the feedback. Don't hesitate to contact any member of our team in the future if anything else is needed. Sincerely, Best Western Plus Placerville Inn Team 530-622-9100

"Great place to stay (with breakfast!)"

4
10/04/2017

Wonderful place to stay on the way to go sledding. Our room had a couch area with separate TV and chairs. Bed was comfortable. Bathroom totally adequate. Staff was great, especially Bruce in the dining room. He helped us with staying on top of refills at a very busy time. Best Motel breakfast I have had: eggs, sausage, bacon, bagels, cereal, fruit, yogurt. Wow!

BW-Placerville, Administrator at BEST WESTERN PLUS Placerville Inn, responded to this review
Bruce is awesome huh? We agree! We will be undergoing a major renovation to make your stay even better! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 530-622-9100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BW Team Administrator Best Western Plus Placerville Inn

"Good location"

4
09/04/2017

The overall hotel was good. Traveling with a service dog and being put in a 'pet' room is always disappointing. The carpet was wet. The breakfast was great. The variety was exactly what I prefer. The staff were friendly and helpful.

BW-Placerville, Administrator at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are getting all new carpet and wooden floors throughout the hotel to make your stay even better then next time! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 530-622-9100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BW Team Administrator Best Western Plus Placerville Inn

"Great place to stay!"

5
09/04/2017

I would recommend this hotel. I was late from being delayed and Doug was so nice and helpful when checking me in. Bruce had a variety of choices at breakfast that looked good. The housekeeping did a good job keeping the room stocked and cleaned. But at time a maintenance guy offered to carry my bags down and take them to my car. I was so impressed with the kindness that was showed to me. I would stay at this place again.

BW-Placerville, Administrator at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We will be sure to let our staff know. It will really bring a smile to their faces! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 530-622-9100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BW Team Administrator Best Western Plus Placerville Inn

"Breakfast by BRUCE!"

5
08/04/2017

Upon our arrival to the Best Western Plus, on a rainy Friday night in early April. We where greeted with kindness and warmth. The kind of greeting one would expect, like walking into your Grandmothers house. The room was just what we expected from the description on your website. Everything was perfect! Or so we thought? During check-in, we where in formed about the continental breakfast... Well let me tell you that this review would have stopped all ready, but everybody in the B.W. family needs to know about "BRUCE"!!.. Bruce, the care taker in the Placerville B.W. food court, or breakfast lounge, singlehandedly TAKES CARE OF ALL THE FIXINS!! Making sure that everything is stoked full, the coffee is fresh and hot, the fruit is all filled, and the batter for the "make your own waffles" is flowing m non stop!!!!!! The place was packed. And there was Bruce cleaning tables and welcoming guests with a smile. ... I spoke to Bruce for a few moments, and found that Bruce was not just the guy stocking the breakfast goodies..... But Bruce was a man who really loves his job. Not for the minimum wage that he is getting, per hour... with no hope for a pay raze in site!! Not for the joy of starting his day in the wee hours of the morning so weary travelers could get a fresh start to there journey. But simply for the gratification of a smile here and there once and a while, and or the occasional "Good Morning", or "Have a nice day". Bruce deserves all of our thanks 100 and 10 percent from us and all of his peers at BEST WESTERN!!! Time for this weary traveler to get some grub, William Freeman a.k.a ."Billy" the guy who stopped to say thank you, and met a super man with a the apitamy of "Customer Service" that all should see!!! Thank you BRUCE in Placerville!!

BW-Placerville, Administrator at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We will for let Bruce know about his customer service. He really is a gem. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 530-622-9100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, BW Team Administrator Best Western Plus Placerville Inn

"Nice place!"

5
06/04/2017

Stopped for the night on a business trip. Everyone was helpful. The room was great. The breakfast was great! The Mexican restaurant next door was good, too. The hot tub was great! Will be staying here again.

"Great location and GREAT Breakfast Area!!! "

4
26/11/2016

Clean rooms and the hotel was in a great location. It's the closest hotel to Redhawk Casino and the casino offers free 24 hour shuttles to and from the hotel/casino. The complimentary breakfast was great. Bruce provided excellent service in the breakfast area by making sure it was clean and well stocked!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for this review.We work very hard to provide our guests with an excellent experience, and I'm happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the Placerville area. Sincere Regards Manager June G

"Nice stay"

4
26/11/2016

Hotel is very convenient to Apple Hill, freeway, downtown etc. Rooms are spacious. Unfortunately hotel does not have an elevator. Breakfast was nice and hotel offers a small happy hour. Overall great stay

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your review! I couldn't be happier that you found your stay comfortable and enjoyed our amenities. And good news is we are working on our elevator project and hope to have it soon by early next year. We would be thrilled to have you back! Thank you for staying at the Best Western Placerville Inn. Best Regards June G

"Great place to hang in Hangtown!!"

5
25/11/2016

Okay- Simply great breakfast bar!! I believe his name was Don that worked his tail off to please the throngs. Yummy. Clean. Love that place!! It goes without saying (but will say anyway) that rooms are comfy, safe and tidy. Pool is well kept. Back next year!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We greatly appreciate your nice comments on the hotel and the staff. We look forward to your return. Best Reagrds June G

"Housekeeping needs a serious talking-to"

3
25/11/2016

The furniture in the living area of the mini-suite Room 238 needs a good vacuuming and possibly steam cleaning, as my strong allergic reaction tells me that it has been used by cats. The long white hairs I picked up on my jeans was another giveaway. Housekeeping standards leave much to be desired. On our last stay, housekeeping was generally lax about restocking the room and vacuuming, and the old, very dusty sock I found between the bed and the night-stand was nasty. On this stay, our room was left open all day on one day and on the next was not attended at all. We came home at 5 pm to an unmade bed, wet towels, full wastebaskets, etc. As housekeeping had already left, a young man was sent to our room with towels but without a clue as to what was needed. The next day, housekeeping stopped by but again didn't vacuum. A piece of paper that was on the floor on our arrival was still there 5 days later. Also, the slider window in room 238 has an interior defect which makes it look smeared and unwashed. Looking out is an unpleasant experience and the whole thing has a run-down Motel 6 feel to it. The only remedy is to replace the glass.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I apologize for your unpleasant experience. I have reviewed this information and have notified the correct departments and upper management of the housekeeping issue you had this time. That is completely unacceptable. I can assure you we will reinforce strict guideline with our employees to ensure they understand the consequence of missing maid service or being forgetful to close the door all the way.We do hope this incident will not deter you from future stays at our hotel and we are very sorry that this incident has occurred. Thank you and have a great day! Best Regards June G

"Plus and minus"

3
24/11/2016

The good: We rented two rooms for my family (2 adults, 2 kids) to stay for two nights. The hotel was very accommodating to change our reservation at the last minute and keep two rooms next to each other. Breakfast room was great and kept very well stocked by Bruce. Front desk staff were friendly. One room was good, other not so much (see below.) The not-so-good: Both rooms were non-smoking, but one had recently had a smoker. They tried to correct it, but the room had a rank smell. On the same room, housekeeping didn't come, so it was both rank and messy. Overall experience was 2.5 stars. I'm rounding up, given the property was generally well kept and staff was friendly. With family in the area, we may try this hotel again on our next visit, but this stay didn't leave a good enough impression to ensure a return stay.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to share your thoughts about our hotel. Your points are well taken, and I thank you for sharing them. Please rest assured that everything is being addressed and should your travel bring you back here, please come stay with us, to see all the improvements we have made. Again, thank you for your time and business. Best Regards June G

"Home away from Home ????"

5
20/11/2016

My crew and I have been staying at the Best Western Plus Placerville inn & Let me Tell You this is a great place to stay. In the morning Bruce the breakfast attended is on POINT always keeping everything stocked. At the front desk June-Nick-Michael & Taylor are always there to help or just to have a friendly conversation. Also I can't forget to mention Andrew the maintenance guy in the evening is always there to help or just to give a friendly hello passing in the hallways. I would consider this a great Home away from Home believe me when I say that I've been staying here for a month and will come back in the future most definitely ??

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Greetings from Best Western Plus Placerville Inn! It was a pleasure to have you stay at Best Western Placerville and I thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your motivating feedback with regards to the facilities as well as the staff. We pride ourselves on our attention to detail and the genuine service we provide to our guests. I have got a very energetic team and entire team is very happy to learn that you enjoyed our Hotel and their efforts were so well recognized and appreciated. We all hope that you will come back and stay with us again in the near future. You can also follow us on Facebook to get the latest updates on fresh offers and packages. My renewed thanks and appreciation, Best Regards General Manager June G

"Breakfast room "

5
19/11/2016

Was in town visiting family - we always stay here. Have been consistently happy with the service. Have to commend Bruce who provides the breakfast - he did a fantastic job making sure everything was stocked and the breakfast room was clean. Very pleasant man who takes pride in his job - I appreciated the wonderful spread he provided.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
It is good to know that you enjoyed our hotel amenities, our breakfast variety and our awesome service. We are always thinking on ways to please and make our guest the most comfortable possible. Our complimentary breakfast and our personalized service are among the hotel guest favorites! We hope to see you soon. Best Regards Manager June G

"Single female travelers beware"

1
16/11/2016

I spent 2 nights at this hotel, having pre-paid my bill online through the travel company, AAA. On my first morning (around 9am), I was scared to death when the door abruptly opened and the house cleaning crew walked in. They told that I was supposed to check out. I told them I had paid for 2 nights and would be staying until the following morning. They left but returned about an hour later, again opening the door and walking in. This time, they said I had to leave. Again, I explained that I had paid for 2 nights and would not be leaving until the next morning. Around lunch time, there was pounding at the door. Looking through the peep-hole I saw a middled aged man wearing a t-shirt and jeans standing outside. I asked what he wanted and he told me he was there to take my luggage to my car. Because I did not ask for anyone to pick up my luggage, I refused to open the door, which made him mad. He wouldn't leave so I called the office. The woman who answered the phone said she accidentally sent this guy to the wrong room and apologized. I shouted this through the door and the guy left. The next morning I checked out and in the process, asked for a receipt, as I always do, in case there were any "incidental" room charges. The same guy who had pounded on my door the previous morning was working behind the desk. No one else was around. He told me they don't give receipts for online reservations. Others hotels I've stayed do, so I pushed him on this. He said he could do nothing. Given all that had happened, I was afraid I was going to be charged extra so I monitored my credit card. Sure enough, about a week later my card was charged for an extra night's stay. When I checked into this hotel on the first night, a young man at the desk warned me that I may be doubled charged because although my 2nd night of reservations was in the computer, my first one was not. I showed him my AAA receipts. He warned me that I might be double charged anyway. When I attempted to verify that my bill had been paid in full upon checkout, I was told I could be given a receipt. Later, I discovered I had been charged an extra night's stay, which I did not approve. The management of this hotel was not hospitable or accommodating of errors that were apparently caused by a glitch-prone computer reservation system, not a hotel guest traveling alone. Because I was refused a receipt at checkout, I was unable to resolve any errors prior to leaving and only realized I was charged extra when it appeared on my credit statement. Because of the intimidation by a male hotel staff member who seems to thinks bullying women is an acceptable way of doing business, I therefore do not recommend this hotel. I have disputed the extra charges with my bank but as of this posting, the matter remains unresolved, for now.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for leaving your comments on our hotel. I am very disappointed to read that we didn't leave you with a good stay experience at all. Our goal is to make our guests feel significant and valued during their times with us. This is absolutely not the norm here.We took detailed note of your comments and have discussed with the appropriate departments. I would request you to reach me directly at [email protected] so that I can take care the overcharge issue if any right away. We strive to deliver exceptional service and I apologize we fell short during your stay. Best Regards Manager June G

"Top notch"

5
15/11/2016

While staying at the Best Western Placerville Inn, our group has been treated to the best services available in placerville. During the day June at the front desk makes sure we have what we need and are comfortable, and during the evening Taylor and Michael are ready to extend a friendly conversation while we enjoy happy hour. In the morning we are greeted by Bruce and Jeff, the nicest breakfast attendants around. Even the maintenance guys Andrew offer up great laughs. Overall this place is clean as a whistle, and feels warm as the staff treats each other like family, a nice reminder when working away from home.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I am happy you had a great stay. My staff takes pride in every aspect of your stay. I'm glad they took great care of you! Thank you for choosing us. Best Regards Manager June G

"Average stay"

3
14/11/2016

The hotel was nice, but they had no elevator. My 84 year old grandma and I were placed in a room on the third floor and had to lug up all of our stuff up the stairs. However, apparently they are installing an elevator in January. The rooms were really nice(but have no phone books!)and the breakfast was nice. The complimentary breakfast really helps this hotel meet the higher price. The worker, Bruce did an awesome job keeping the breakfast stocked, and you could tell he was working hard going back in forth from the kitchen cooking to stocking the breakfast area. Many of the front desk people smoke on the job? They smoked right 20 ft in front of the lobby!! And when we went inside they would come in right after and help us. One last thing is that it's right off a busy road. Overall, nice hotel. Nothing fancy. A little expensive for the quality.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the nice review! We are pleased to hear that you overall enjoyed your stay. Your feedback gives us the opportunity to solve the issues right away. We have addressed your concerns with the front desk staff as they absolutely cannot smoke next to the lobby. And regarding the elevator,you do have the right information that we are in the process of getting new elevator. This is a project that will be taking place early next year and something that we feel will make a positive impact on our guests! I would encourage you to contact me if you wish to discuss your stay in further detail and I hope you decide to give us another chance in the future. Best Regards Manager June G

"Never again"

2
14/11/2016

We were looking forward to our annual getaway to the Apple Hill area on the long weekend. This hotel was rated #2 on Trip Advisor for the Placerville area, and we had stayed in Best Western Plus properties before, so we thought we knew what to expect. The hotel is conveniently located near US 50. We had asked for a king bed room opening to the pool. I was a bit surprised to see that there was no safety fence around the pool, separating it from the sliding doors of the rooms. I could see how it would be very easy for small children to be in danger if they were staying in one of those rooms and had not yet learned to swim. We were pleased with the size of the room and the relative comfort. It seems as if the room had been fairly recently renovated. Bathroom was small but clean upon our arrival. Not much counter space with the one sink. Microwave and refrigerator were welcome amenities. The bed looked very firm, but to our relief did have some give to it. However, there were several issues which will prevent us from ever returning to this property. Our first night, Friday 11/11, was spent in relative peace. Throughout our whole stay, there was a strange booming noise that sounded as if it was coming from somewhere on the property. Sounded like a dumpster being emptied? We never found out what it was. It occurred roughly every 45 minutes, day and night. Not enough to keep us awake, but noticeable when we were awake. Turns out this relative inconvenience was the least of our problems. Unfortunately, we found out the hard way that this hotel has EXTRAORDINARILY thin walls. On Saturday evening, a very noisy family with small children checked in to the room next door. Our room had an adjoining door to this room, and we could only imagine that the door in their room was open, because we could hear literally everything that was occurring in their room. Eventually the human noise subsided a bit, but the TV was on at a loud volume. As the evening progressed, the TV stayed at that volume for several hours. After several hours, we called the front desk to ask them to contact the room's occupants and have them reduce the volume. We heard their phone ring and ring next door, with no answer. Then - nothing. So, we went next door and knocked. No answer. I called the front desk and asked what the update was. The person on duty lied to me, told me he had made contact with the room's occupants (I knew he hadn't) and that THERE WAS NO MORE NOISE COMING FROM THAT ROOM. I am hearing this in one ear, and with the other I am still hearing the incredibly loud TV from the next room. I told him that I was still hearing the noise. He became flustered at being caught in the lie and hung up the phone. After a few moments, we heard someone tapping on the door. They continued to tap for about 5 minutes, and then they let themselves in. Turns out the occupants had left the room with their TV blaring. By this time it was 11:30 pm. We had an hour of peace, and we were awakened again by the occupants coming back at around 12:35 am, just as loud as they'd been before. Small children running around and crying, parents speaking in inappropriately loud voices for the hour. Thankfully, they settled down within about 30 minutes, but there was no basic courtesy given for their fellow hotel occupants trying to rest. They again began making noise around 7 am, and by this time we were simply exhausted from a night of not much rest. In addition, on Sunday morning beginning around 8 am, a group of adults met out by the pool and began conversing loudly. When we returned on Saturday afternoon, we discovered that housekeeping had taken all of our towels and had not replaced them, nor had they emptied the trashcans or cleaned the tub (soap scum evident from day before). In all, this is not what I have come to expect from the Best Western Plus chain of hotels. If I had wanted a Motel 6 experience, I would have booked a room at a Motel 6. At over $150 per night, I expect a higher level of service and attention to detail. This includes enforcing reasonable quiet hours from 10 pm to 7 am, for those who wish to relax in peace and quiet. If you have to stay at this hotel, ask for a room away from the pool. That was a mistake on my part. Better yet, do yourself a favor and stay elsewhere.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to share your review. We appreciate you taking the time to provide us with your detailed feedback regarding your recent stay.I am very sorry about the lack of service you received and I assure you that is not the norm. It is the feedback from our guests that enable us to continually improve and exceed those standards. You can be confident that we will follow-up on the points you have outlined to ensure staff awareness and additional staff training where needed. We apologize that on this occasion your stay was disappointing.But I would again like to invite you to stay at our hotel and give us the opportunity to make this right for you and provide an exceptional service. Best Regards Manager June G

"This is my favorite place to stay. I travel to Best Western Plus in Placerville as often as possible."

5
14/11/2016

At Best Western Plus in Placerville Inn they treat you like family or old friends.When i ask if they will do something for me, they say "SURE", even before I tell them what I need. I try to stay in the same room each visit. I prefer the back, downstairs. It is quiet and I can look out the window and see the beautiful pine trees. I didn't used to like the breakfast but they have made changes to the menu (and vendors) and the breakfast was fresh and delicious. They have a meeting room that is across from the registration desk. It is huge and holds a lot of people but the chairs can be arranged in several different ways to make it a cozy event, too. I've rented and done it both ways and it worked great. All the staff, from the manager June, to.Gloria the head of housekeeping are delightful and helpful. I go to that area often on business and I recommend all our clients and patients to stay there. The rooms are clean, quiet and very comfortable. They have everything you need from microwave and refrigerator to shampoo and other amenities. Before I found Best Western I stayed in some old historic hotel in downtown Placerville. It was terrible, It was above a bar and the cigarette smoked worked its way to our rooms. The elevator is really old and scary to ride in, and if you climbed the stairs you got a real work out. The bar was open late and when it closed the street cleaner started up and down the street endlessly.The a/c was out and the noise was like being at a party all night. I couldn't even function the next day to work. I learned my lesson to read the reviews and choose again. I'm very happy with Best Western Plus Placerville Inn and look forward to seeing them all again soon. Blessings, Michelle Taylor Dallas, Texas

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I want to thank you very much for your kind words and that you took the time to write such an awesome review. Our staff loves to hear that our guest are always happy with the job we are doing and we are glad we were able to bring that level of value to your stay as well. We look forward to welcome you back soon. Best Regards Manager June G

"Terrific"

5
14/11/2016

They have a complimentary breakfast that Bruce runs! Don't miss it. The guy will do anything to make sure you're well taken care of. Stellar service. Thanks Bruce. He's the kind of employee that makes your stay worth it!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Our staff is so proud of the work they do! They all enjoy being in the hospitality industry, and when they are recognized by our guests, it's a great "pat on the back" for their hard work, their friendliness, and their passion for service. Hopefully next time you are in the Placerville area we will see you again to be able to provide you with another great stay! Best Regards Manager June G

"November 11 & 12 stay"

3
13/11/2016

I have stayed at this hotel a couple of other times. The facilities are looking a little tired; dirty carpet and walls. However the workout room was nice and clean and the equipment was in great shape. Bruce in the breakfast area was working hard to keep up with the rush, he was very pleasant kept on top over everything. Didn't like that the employees all smoked in the driveway right in front of the entrance.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your TripAdvisor review. We appreciate your feedback and we sincerely value your observation on the carpets and wall situation . Our Executive Team is reviewing your comments carefully to ensure they are used to improve our guest's experience and stay. And that will involve retraining our employees on our smoke policy for sure.We are already working on getting brand new flooring of our property.We do hope that you will consider staying with us in the future. Again, thank you for your feedback. Best Regards Manager June G

"Clean rooms and great Breakfast"

5
09/11/2016

The room was clean and the staff was great. Bruce, who was the cook for the breakfast, was excellant. He was cheerful and careful to keep the eggs and breakfast meats full even when the eating area was busy with hungry people, and he did it all with a smile on his face! The hot tub was wonderful after a busy day of wine tasting.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I would like to thank you for your comment, your compliments on our hotel and all the information you're sharing with our future guests. My team and I am are glad that you enjoyed your stay in Paris, and will welcome you with pleasure for your next stay in Placerville. Best Regards Manager June G

"Fire alarm going off, low quality mattress"

1
07/11/2016

Came into town for a funeral, checked in and left until later. Didn't know how bad the mattress was until later, finally got to sleep then at 1 am fire alarm went off that close to 5 minutes to turn off another 3 hours to get back to sleep on mattress, woke up late and was late for our service. I wont make this mistake again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write a review in regards to your stay at the Best Western Plus Placerville Inn Hotel.Please accept our sincere apologies for any confusion or stress the fire alarm sounding caused you. We want you to know that the comments and suggestions we receive from our guests are taken very seriously and fire alerts/alarms are abnormal for our hotel as we maintain and exceed fire safety protocol and our alert system is for the safety of all persons in the building at all times. We hope that this atypical occurrence will not deter you from staying in the future and again, please accept our apologies for the inconvenience you experienced. We will also look into the room mattress situation with the appropriate remedy, and we hope you give us the opportunity of serving you again! Sincere Regards Manager June G

"Best Western Plus Placerville Inn "

5
06/11/2016

Staff is exceptional Friendly and helpful! The whole place is nice! Thanks for a great welcome and warm stay! Michael??June?? Bruce great Staff Breakfast clean dining area and make sure to visit the pool ! Nice relaxing Scenery

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your feedback! It is a great pleasure to read that you enjoyed your stay with Best Western Plus Placerville Inn. We are happy to know that you liked our warm customer service and hotel staff, the personnels will be highly encouraged by your comment. Thank you once again for sharing your experience with us. We hope to welcome you again at our property. Thank You Manager June G

"Bugs"

1
05/11/2016

Stayed in the Best Western Plus in Placerville in Sept we had 2 rooms,1 for my san and his wife, 1 for my spouse and myself. 10 days after leaving my son came down with SCABIES 4 weeks after staying I came down with SCABIES. My son and I did not share a room. Both cases are documented. His at the VA in Alaska and mine at Renown Medical Care. When we contacted the Manger her attitude was too bad. All I can do is refund you is $91.06. The rooms were $ 397.00 each. Having Scabies was the worst thing I have ever experienced. No one at Best Western cares. They just want your money. Housekeeping was horrible. We will NEVER refer anyone to stay there ever again. Charleen L Adams

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the review about your stay. Sincerely apologize for this huge misunderstanding. We want you to know that we have a contract with a certified professional exterminator company that periodically checks the entire property for any/all kinds of infestations. Continued efforts are made to provide a safe and secure stay for all our customers as our clients come from all over the world and we keep doing what is necessary to protect our hotel against such infestations. But we take every guest complaint seriously. So we did do our research. Scabies is one of several skin conditions that can cause itching and rashes. It is a dermatologic condition caused by sarcoptes scabiei, an eight-legged microscopic mite. The results of our extensive research show that there is NO evidence of such kind of mite in any of our rooms. We have a very high standard of excellence policy and we have NEVER heard of this happening to anyone that has stayed here in last 3 years of my employment. And moreover it spreads like an outbreak. I have had no complaints or reports so far, as on today. At this point, I guarantee you the irritation experienced may have been caused from a source other than our property for sure during your visit to Southern California. Nonetheless, based on your complaint, as a courtesy we did refund around $100. Please contact me directly at [email protected] if you have any more questions Best Regards Manager June G

"Working out of town - AT&T"

5
05/11/2016

Had a great experience recently thanks largely to the excellent staff at the Best Western in Placerville, Ca. The first friendly face I came across was a lovely gal named June who checked myself and my co- workers in. She was patient with us, yet very expedient in getting us settled in. When I came to her with additional requests she went out of her way to take care of me and for that I was not only very impressed, but also extremely thankful. Throughout my 8 day stay the staff was always busy making sure things were running smooth and that the hotel was kept tidy. The breakfast food and eating area provided a great start to my morning and the pool and hot tub were a great way to end the day. I'm looking forward to returning. Thanks for everything!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your review. We are thrilled to hear that your stay went well. We look forward to your next visit. Until then, thank you and take care! Best Regards Manager June G

"compliments."

5
04/11/2016

Enjoyed our stay (visiting from UK. Greg and Lauren went out of their way to find us a very pleasant room, Good base for looking around the Foothills Route193 makes a n interesting ride.Hotel pool sparkling,excellent breakfast

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are delighted to receive such fantastic feedback. Your comments on our team members is wonderful to read and I will be happy to share your review with the team. Kind regards Manager June G

"Most enjoyable. We didn't want for anything. We were well taken care of."

5
02/11/2016

From the time we walked in the door we were treated as though we were the people they had to worry about. Especially enjoyed the breakfast. The attendant was particularly conscience to the wants and needs of the hotel guest. I was expecting the "Usual" hotel continental breakfast, but was surprised at the choices and quality we received. The rooms were clean, comfortable, and well presented.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the wonderful review of your recent stay at the Best Western Placerville We are pleased to hear that you had an exceptional stay and enjoyed all of the accommodations and amenities we offer. Thank you again, and we look forward to seeing you again soon! Best Regards Manager June G

"Stay here for Apple Hill fun"

4
31/10/2016

A nice place for families. The kids loved the pool, hot tub and breakfast with lots of bacon. Thanks to Bruce for keeping the breakfast bar well stocked! Located off Highway 50, so easy to get to. The manager is also very nice and helpful.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for choosing to stay with us and taking the time to write a review. We appreciate the kind comments you gave our staff, and we want you to know these comments go a long way with making our staff feel appreciated and valued in their positions. Thank you again and we hope you are able to see us again soon! Best Regards Manager June G

"Great time for all"

5
30/10/2016

Great breakfast for entire family, and Bruce was very attentive and helpful. Rooms were roomy and pool and spa were very enjoyable for all the family. We recommend this nice and well located facility. Jim Richardson Reno

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for reviewing our hotel, the Best Western Placerville Inn on Trip Advisor. It's great to hear that you liked our location and our hotel. We thank you for staying with us and welcome you back anytime. Best Regards Manager June G

"comfortable, convenient, centrally located motel"

4
27/10/2016

This motel is conveniently located just off Hwy. 50 and makes a good place to stay if you're touring Gold Country, since Placerville is in the middle of Highway 49's north-south traverse through that historic California area, center of the Gold Rush. It is a rather large motel, and the rooms are large and comfortable as well. It's a little pricey on weekends, but the room rate includes a full breakfast with hot dishes. There is also a good Mexican restaurant right next door, handy for lunch or dinner. It is a few miles outside of central Placerville, nice and quiet. Extra tip: Hwy. 49 crosses 50 a few miles east of the motel, but if you want 49 south, you can save some twists and turns in Placerville by instead driving south on Missouri Flat Road, the road that crosses 50 next to the motel; it crosses 49 south of town.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank You for the review and choosing to stay with us at the Best Western Plus Placerville Inn! We agree, our rooms are large and spacious and our guests love that. It's our goal to make your stay as convenient and comfortable as possible and make your stay memorable. We hope to see you back again soon! Best Regards Manager June G

"Roomy n great breakfast"

4
26/10/2016

A great place to stay. Is right off the freeway and room had a microwave coffee,free breakfast is a plus. The only negative the pillows are half the size of a standard. They were uncomfortable . Close to stores snd casino

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to tell us about your recent stay at our Best Western Plus Placerville Inn hotel. I am so pleased to hear that you enjoyed our room amenities, our full hot breakfast, and found our location convenient . We will definitely look into the pillow issue and do the needful right away.I look forward to welcoming you back again soon. Thank you for your feedback. Best Regards Manager June G

"Nice place to stay!"

4
25/10/2016

Had a real nice stay. The staff was courteous and helpful! One of the best Complimentary breakfasts we've experienced! The grounds were very nice. Just be sure to book a room on side of the hotel near pool. Opposite will get some freeway noise!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to provide us with feedback regarding your recent stay. Everything that we do is aimed towards providing the best possible experience for every guest and I am very excited to see that we were able to do so throughout your stay. Thank you again for your review and we look forward to hosting you again in the near future! Sincere Regards Manager June G

"Great Staff, comfortable hotel"

4
25/10/2016

We've stayed at the Best Western Placerville once a year for the past 5 years, when we attend the Hangtown Halloween Ball music festival. We have always found it clean and comfortable and relaxing. I have to write to commend the staff. The hotel always fills up on this weekend with festival goers, performers and regular guests. In spite of the various things that might go awry with the diversity and requests of the festival crowd, the staff--managers, front desk, housekeeping, kitchen--keep things running along nicely. There was some confusion when, upon checking in for the weekend, the room we booked had maintenance issues. However, the front desk person and the manager on duty resolved the problem quickly by getting us into another room at a discounted price. For the rest of our stay, the managers personally inquired about our needs and our stay every day. As always, the housekeepers were friendly and accommodated our every request. Lastly, special mention to Bruce (did not get his last name) who ran the breakfast room on the weekend. He kept it stocked and cleaned up as dozens of guests woke up and came down for the free breakfast. Thanks again for a great weekend in Hangtown!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Much appreciation for lending the time to provide comments/feedback about your festival stay this year at Best Western Plus Placerville Inn. We are pleased to hear this time again your stay was a rewarding experience.Our apologies about the confusion regarding your room. But I am pleased to hear that the staff could take care of it right away and provided you with helpful and welcoming services. I really want to Thank You for the wonderful and very detailed review about your stay. All the comments will be shared with the respective departments. Our Team strives to create a warm and welcoming atmosphere. We hope your experience was up to our brand standard. We look forward to accommodating you again next year with an engaging smile and lot of warmth. Best Regards Manager June G

"Great hotel....??????????"

5
24/10/2016

Great hotel, superb location, Fantastic hospitality by staff and management team, clean and fresh rooms, highly recommended for a pleasant stay. We stayed there with family, however it was noticeable that its even popular in people for business stay. We loved it...!!!!!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write a review for the Best Western Plus Placerville Inn. I am delighted to hear that you had a nice time. We strive to provide comfortable accommodations and outstanding service. It is wonderful to hear from guests like you when we have succeeded. We look forward to seeing you soon Warm regards, General Manager June G

"Comfortable older hotel"

5
21/10/2016

We enjoyed our stay here. Rooms were clean and large. The entire staff was friendly and helpful. My only traveler alert is that the hotel has no elevator. Be sure to book ahead a 1st floor room if you gave lots of luggage. Took me three trips to move everything from my car to the room. Their breakfast service was excellent. Thanks to June for her helpful service!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review the Best Western Placerville Inn. All of team here are delighted to hear you enjoyed your stay with us. It was a pleasure meeting you! We look forward to welcoming you both back to hotel again. And I promise we will have the elevator by early 2017. Just for our guests. Best Regards Manager June G

"Clean rooms and nice Breakfast"

5
20/10/2016

Thanks Chef Bruce! You really too care of us at breakfast both mornings. Bruce seemed to be always busy keeping the food area tidy and food levels full. Our room was large, seemed updated and very clean. We had a great experience.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for taking the time to give us a review. I am so glad that Bruce was able to be of such help. I have shared your comments with our staff. Thanks again for taking the time to give us a review and choosing to stay with us. Best Regards Manager June G

"Family hotel"

5
18/10/2016

The hotel was super nice! Great location close to apple hill. Our room was clean. They got our crib set up for us. They had a pretty awesome happy hour special, we didn't get to take advantage but it was definitely pretty cool. The pool and hot tub looked awesome. Big thank you to Aaron who I think is the manager? He was so helpful. We ended up leaving at 1 in the morning after just checking in earlier in the day. Our little guy was up crying and sick. Aaron made it so easy to check out as well as answer any of my questions considering we didn't get to stay the rest of our time. He explained what needed to be taken care of. Thank you Aaron we will definitely be back especially when you have such awesome staff.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I am so glad that you found our hotel to be clean and convenient and that you enjoyed the value and hospitality that we strive to show to each guest, during every stay. Thank you for your kind review and compliments to our service and appreciating our efforts to give you a pleasant and accommodating experience is very rewarding for every member of our staff and management team. We're glad you had a great time with us and we look forward to serving you again. Best Regards Manager June G

"Nice breakfast"

4
17/10/2016

Thanks Chef Jeff, we appreciated your help and such a wonderful breakfast. We noticed how sparkly clean everything was, and attention to detail. Hot coffee, and a nice choice of juices that were stocked full, good eggs, bacon and sausage too. :) :) :)

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your motivating review on our hotel. We are happy to know that you had a fantastic stay with us and loved our breakfast and service. Please be rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We look forward to welcoming you back to Placerville again soon. Best Regards Manager June G

"Pretty nice"

4
16/10/2016

Older hotel but nice location. No elevator but told coming soon. Be sure to book ground level if accessibility is an issue. Good showers, comfortable bed. Bruce, who services the breakfast room absolutely worked his tail off providing for guests. Second floor housekeeping...thanks for new hair dryer to save a bad hair day! Would stay here again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are very happy to know that you enjoyed your stay at the Best Western Plus Placerville Inn so completely. Our team strives to provide excellent customer service to ensure Legendary times, and Bruce is a huge part of making that happen. Thank you for taking the time to leave this review, and for giving a shout-out to all of our staff and Bruce. We hope to see you again soon! June G General Manager

"Thank You Bruce!"

5
15/10/2016

We just wanted to thank Bruce for his graciousness and friendly attitude. We saw him every morning and he was working extremely hard to make sure the breakfast service a great experience for all the guests. He was personable and we enjoyed talking with him every morning of our stay. Bruce is a real asset to the Best Western Plus Placerville Inn.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback, which is evaluated by our management team to address the needs and experiences of our guests. Thank you for the kind review of our property. Your words go farther than you know to help motivate our team. You are always welcome at the Best Western Plus Placerville Inn, and we hope to see you again in the future. June G General Manager

"where is it?"

4
14/10/2016

the sigh is small and almost hinnden by bushes. yes, the rooms are clean and the staff is friendy. te breakfest was above par, but its a bit of drive away from downtown placerville. enjoy my stay,but do something about the sign. maybe a sign by the freeway.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are so pleased to see that you enjoyed your stay and found your room comfortable. Thank you for sharing your feedback with us and other TripAdvisor readers. We hope to be your #1 choice of hotels in the area. And we will definitely look into a better visibility signage ASAP. Have a wonderful day, Regards Manager June G

"business"

2
13/10/2016

very outdated rooms. the carpet looked dirty and worn with either old burns or gum stuck in it. uncomfortable bed and terrible pillows. the pool looked great but the water was freezing and unusable.not worth the price. the room was quiet which was a plus.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We value our guest feedback immensely as it gives us an opportunity to tweak and improve our services as per our guest requests. The areas highlighted by you will definitely be discussed and worked upon with our Design Team and corrective steps will be taken so that you do not face these issues again. We will be having brand new flooring very soon just for our guests. We apologize we do not have a heated pool but we do have a hot tub. I do hope that you will give us a chance to serve you again and look forward to seeing you at Best Western Plus Placerville Inn. Best Regards Manager June G

"hidden signage"

4
12/10/2016

nice stay. clean, quiet. Close to Placerville old town and to Apple Hill. Sign is almost impossible to see from the road (Calif. rules?) but the young lady at the desk gave us directions when I called from Old Town Placerville. Breakfast looked good.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
TripAdvisor is a great tool to use when selecting hotels, restaurants and attractions. I use it with my family as well. Thank you for staying with us and posting your comments. I am glad you and your family were comfortable here. We will definitely look into the signage. Hopefully you will be able to return in the future. Safe travels- Thank You Manager June G

"Excellent Choice for Convenience"

4
10/10/2016

We stayed in a room right off the parking lot with sliding doors out to the parking lot. Very convenient since we were there for a week long dog show - no stairs - easy access to parking for loading and unloading our cars. Best of all was Bruce in the Breakfast Room. That man went out of his way to make sure everyone was happy. Cannot say enough praise for his manner and obvious care for his customers.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
All of the Staff from the Best Western Plus, Placerville Inn thank you for the kind review. We are happy to hear you found the accommodation comfortable, the staff friendly and enjoyed the charm of the City. We hope to see you again when your in town. Best Regards Manager June G

"Cordial Staff - enhance our stay"

4
09/10/2016

We stay at Best Westerns as we travel here, there and everywhere Was in Placerville for Golden Retriever Nationals and stayed, for the first time, at this property The staff was friendly and helpful and asked what they could do to help;from the charming lady at the front desk to the two men who prepared the breakfast. I am a walker and one of staff prepared a map and sent me on my way; very nice and accommodating And importantly should you be traveling with a pet as many guests were, they accept our four legged family members

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your response. I am so glad you had a great stay! I will share your review with my staff. It is always nice to hear how we are doing. Thank you for staying with us and please visit again! Regards Manager June G

"Spacious Room with Good Amenities"

4
09/10/2016

Been on the road and for 2 weeks and it is a pleasure to stay at a hotel as comfortable as this one. Big rooms, nice pool, guest laundry and better than average breakfast. Bruce, who takes care of the breakfast, was constantly on the move keeping it well stocked.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for staying with us at Best Western Plus Placerville Inn, CA and thank you for taking the time to fill out the survey. We are delighted you enjoyed the variety of amenities here and our supreme customer service. The feedback you provide is critical to our improvement process and your remarks are taken very seriously as we change and grow with our guests needs. I hope you will allow us the opportunity to serve you again in the near future. Wishing you many safe travels... Best Regards Manager June G

"Very Disappointed With Management"

2
07/10/2016

The first night, the fire alarm went off at 12:30 am. Called the front desk and someone came to to remove the alarm. The maintenance engineer came the next day to replace the unit and put a new battery.The second night the fire alarm peep for about 15 mins intervals so I called the front desk. The maintenance engineer came and replaced the unit with new battery for the 2nd time. The third night the fire alarm went off at 12 am. Another problem we had was the lights in the bathroom went out for 10 mins while someone was taking a shower. The light going out happened a few times. Also, the front desk person gave wrong information regarding the $ amount need to wash and dry my clothes. I overspent money there. They did not refund me the extra monies put into the machine. When I checked out the front desk person assured me that the GM will be calling me re the incidents. I left my phone # and a brief descriptions of all the things that went wrong. I have not heard from anyone as of today. The only good thing about this place was the breakfast. Bruce who takes care of the breakfast area did a fantastic job always making sure the guest had enough food to eat and everything was fresh.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to express your thoughts and concerns about your recent stay. I am very sorry to learn that you went through a series of back to back unfortunate incidents. We take claims like yours seriously and would like to follow-up. I am sure you left your information to our Front Desk Agent yet it never reached me. I would definitely investigate why that happened. That is absolutely unacceptable. Glad we spoke over the phone and I am positive you will give me another opportunity to serve you the right way. Again, thank you for choosing to stay with us and for your review. I look forward to hearing back from you and being of further assistance. Best Regards Manager June G

"Ridiculously overpriced"

2
06/10/2016

Spending 3 to 7 nights in hotels every week, we get a lot of chances to see a lot of different places. This one, is overran with dogs! I'm not sure but assuming they do not do deep cleaning but have a very large dogs in every room. If you were allergic to pets pet hair or dander, stay away! This is definitely not the place for you. For $200 a night we did manage to get a window that opened but there was no screen. Your view is of dogs doing their business and then right beyond that is the road. Between listening to the dogs bark all night and how is creeping sweeping all of the rooms until 830 at night there wasn't much rest. We had been on the road for over 13 hours so listening to the housekeepers laugh and the dogs bark was not exciting to us we just wanted to go to bed. Bad was decent can't say great. There are no elevators and if you happen to get a room on the backside of the hotel there is no outside entrance. They do have a restaurant adjacent to the hotel within the same parking lot. Again, we walked over but had to wait in line behind six German Shepherd and golden retrievers that we're staying at the hotel. I'm assuming it was a dog show, however, they didn't make it so that you didn't think you were staying in a kennel. A little more cleaning would've helped that. For $200 a night, I did expect a little more.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to provide us with your feedback about your recent stay with the Best Western Plus Placerville Inn. I apologize that we were not at all up to the Best Western excellent standard of service and product during this stay. Yes there is a dog show going on in the county and we are a pet friendly property. But be rest assured we always deep clean every pet room. Sincere apologies for your issues. We will address your concerns and we are also working on big projects on upgrading the rooms before end of this year.I do hope that you decide to stay with us, again, on your next trip to Placerville City so that we can meet and exceed your expectations. We love having you here. Best Regards June G

"Annual Trip to Apple Hill"

5
03/10/2016

A group of friends and I go to Apple Hill every year and we make a weekend out of it. The Best Western Plus Placerville Inn is our favorite place to stay. We have tried another when it was already booked but we went right back to the Best Western. It's easy access and has friendly service.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I am so glad that you found our hotel to be convenient and that you enjoyed the value and hospitality that we strive to show to each guest, during every stay. Thank you for your kind review and compliments about our efforts to give you a pleasant and accommodating experience.It is very rewarding for every member of our staff and management team. We're glad you had a great time with us and we look forward to serving you again. Best Regards Manager June G

"Excellent Staff"

4
01/10/2016

The staff were excellent! We appreciated Bruce and Taylor. They ensured the breakfast buffet was well stocked. The breakfast area was clean and welcoming. Troy, at the front desk took great care of us at check in and ensured we got the best price for the room. The beds were comfortable. The air conditioner a bit old, but everything else updated.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Our team in Best Western Plus, Placerville Inn thank you for this kind review. We are happy to hear you found the accommodation comfortable, the staff friendly and enjoyed the charm of the City. We hope to see you again when your in town. Best Regards Manager June G

"Honest Review from your average travelers"

4
30/09/2016

Nice hotel. Clean, and one of the best breakfast rooms and selections around. The pool was nice. The only downside is we were on the 1st floor which is 1 floor down from the main lobby and there was no elevator. Poolside rooms are on floor 2. Other than that this is a great place to stay, close to restaurants. stores, coffee etc. Would stay again but would be floor specific.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for sharing your kind feedback. It is invaluable for us to know you had a comfortable stay. It is delightful to know you appreciated the amenities and services we offer, in particular the great location, the breakfast and the kindness of our staff. I will share your nice comment with the rest of the team. And we have started working on our elevator project. It will be up and running by mid next year. Till then please do not hesitate to request a ground floor. I hope we will have the opportunity of welcoming you back to the hotel at some point in the future.

"just okay"

3
30/09/2016

Needed a place to stay for a wedding so this hotel was close. It was clean but hallway had cigarette smell, there was no elevator so had to carry luggage. Interior need to be updated with new carpet. Staff was nice and helpful.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to post a comment. We are happy that you enjoyed your stay in Best Western Placerville Inn. At the same time I would like to apologize because of the inconvenience you had to undergo due to the cigarette smell. Even though we try our best to control the smoking 100% because it is a non smoking property but we fail once in a while. But would like to share a great news. We will be having elevator by mid next year 2017. This big investment just for our guests. I am sure you will appreciate that effort. We look forward to your next visit and welcoming you back. Thank you. Manager June G

"Great Hotel for our Film Crew!"

5
27/09/2016

We had our film crew stay for a month at the hotel. June and her staff were extremely accommodating and patient with the ongoing needs of our crew. We had daily room switches and June was very quick to respond and help us with any arising issues we had. Altogether they hosted 50+ over the course of the month.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Dear Krystina Thank you so much for this review of your group visit at our hotel. We are so pleased that you enjoyed your visit and that our staff did a great job. Your business is very important to us and is greatly appreciated. Please make us your home whenever your group travels to the Placerville area. Best Regards Manager June G

"Poor Management Interaction"

3
25/09/2016

Stayed here for one night on our trip exploring Hwy. 49. A nice stop along the way. Centrally located. The room was clean and comfortable. The breakfast buffet was very good with make your own waffles, fresh eggs and bacon/sausage, an assortment of fruit, pre-packaged pastries, instant oatmeal, etc. My problem stems from the management. I called the 800 number before we arrived and was told there were large rooms available with double sinks, etc. for just over $100 a night. When we arrived 15 minutes later, the manager told us that those room rates were taken and we had to pay more for a smaller room, but not to worry, we were getting a fireplace and a pool view. I specifically asked if it would be noisy over the pool and was told "no". Ok, that's fine...except for the fact that the fireplace didn't work and we couldn't open our sliding door to enjoy our pool view because guests were smoking at the pool even though it is clearly stated that there is no smoking allowed there. The ice machine on our floor was broken as well. Explained all of this to the management the next day and all they said was "thank you". No price adjustment, nothing. Not great customer service.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We apologize for the inconveniences and communication issues you faced during your stay, as that is not up to our normal standards. I would like to take appropriate measures with the cost of your stay. Please feel free to contact me at [email protected] We appreciate your comments and will share these with our team so that we can work on areas where we might be lacking and improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Manager June G

"Great Hotel"

5
25/09/2016

I stayed at the best western placerville inn for a month on a film shoot, what a great hotel! ????. The breakfast was really good, what real eggs none of that powder stuff? Yeah real eggs scrambled to perfection real sausage? You bet your snout! Bruce was the man he kept the breakfast open for our starving crew when we arrived late one morning after working all night in the cold. Thanks Bruce and the entire team

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your kind review of our Breakfast attendant, Bruce. He is a wonderful asset to our team, and we value the service he provides to our guests. We want all our guests to feel at home, and we appreciate our team working together to make sure that we achieve this! We use all reviews to help motivate and push our team to be even better, everyday. So thank you, for giving us the fuel to feed the fire to provide even better service to our wonderful guests such as yourself! Glad to know you had a great stay and should you have any future accommodation needs, we look forward to the opportunity to welcome you home again!! Best Regards Manager June G

"AARON Front Desk, Jeff Food Service"

4
24/09/2016

Both Aaron and Jeff were extremely polite and helpful during my stay. Aaron assured all room accommodations were taken care of and I received all the necessary paperwork I required after my stay. Jeff is a very hard worker. He kept the breakfast items filled, greeted every guest he came in contact with and asked if there was anything that the guest needed. It is employees like these that will keep me coming back to stay at the Best Western in Placerville. Brian Aanestad

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the review of our hotel. We appreciate you mentioning the perfect service you received while at our hotel and we will be sure to pass along the comments to our staff. We hope that you will give us a try again when your travel brings you to the PLACERVILLE area. Again, thank you. Manager June G

"Wedding stay"

4
24/09/2016

Good place for us to stay while wedding was on. Great location for what we needed. Bruce worked very hard during the breakfast each morning. Rooms were comfy and spacious. The price was reasonable. Cheers

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the excellent picture you have painted of our property. I am especially proud of you referring to our staff as excellent and that they are what truly makes a difference. Our hotel has a family and home feeling to it and we enjoy the opportunity to make a personal experience for each and every guest. We were happy we exceeded your expectations and cannot wait to host you in the future. Again, thank you. Manager June G

"Great Stay"

4
23/09/2016

This is a very nice hotel, well located with a very good Mexican restaurant next door. Friendly and helpful staff. Clean rooms and common areas. Our room was comfortable and nicely appointed. Comfy Bed and shower head installed for taller people (Yea). The pool (not heated but ok) and spa very nice. Only negative (small one) is there is no elevator. This is not a huge deal because the hotel is laid out in such a fashion that the second floor is the main level so you only have one flight of stairs up or down to reach your floor. This was not a deal breaker just a FYI. We would stay here again

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks so much for staying with us and sharing your comments with other travelers. We are delighted that you were happy with our amenities and service. Please stay with us again when you are traveling through Placerville. Hospitably Manager June G

"Vacationers get a pool, gym and proximity to the roads."

5
22/09/2016

Think about this hotel if you need a spot to meet,eat, confer and bring families. That's exactly what the large contingent of tree trimmers did- using the conference area, the in-house meals and cocktail area: moms and kids were enjoying it. As a non-trimmer, I was never inconvenienced. They have vast free parking and wonderful Casa Ramos nearby. Also a church up the road. I'd live here but it's too far from LA. Cool trees around the hotel too.King bed was great-sweetie & I had no complaints. Special shout out to our host in the kitchen in the mornings: kind and patient to all.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you taking the time to share your review with us, we greatly appreciate your very kind words. Truly our guests recommendation is the greatest praise we can hope to receive. We can't wait to see you again, and again! Regards Manager June G

"enjoyable stay"

5
19/09/2016

Clean, comfortable and friendly. The manager Nick worked very hard and I appreciated it. Check in was quick, easy. The hotel looks great and was very clean. The hotel was easy to find and close to everything we needed, yet quiet and relaxing.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for leaving us a awesome review of our hotel the Best Western Plus Placerville Inn! We are more than happy to hear you enjoyed our hotel and the staff at our property. We strive for cleanliness and we appreciate your recognition of our front desk service. Thank you for your kind words, we appreciate you and look forward to seeing you on your next stay! Best Regards Manager June G

"Extremely friendly and helpful staff. They fixed the slow WiFi and it sails!"

5
16/09/2016

When we arrived, the staff were very helpful and setup our modified reservation. They made sure we had a ground floor room (in a good spot too) because I am handicapped and can't lug all the stuff for 5 day stay. The Internet was awful due to poor connections from the Comcast hub into the Comcast network. However, the hotel insisted (rightfully, as they are a fully commercial customer) that the link be fixed and perform to the customer's expectations. Comcast upgraded the modem, the speed to over 70 Mbps and connected the hotel to a better hub. Now a WiFi user is able to connect to the Internet and use the poor Comcast network (that's the best they can do in this area). At least I can now login to my own website and check my mail.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for submitting a Trip Advisor Review for our hotel!!! We are happy to hear that you enjoyed your stay with us and i appreciate the positive feedback regarding our staff members. I will make sure to pass along the comments to them for you. Lastly, we appreciate you mentioning the internet issue being taken care of. We do not want to miss the opportunity to fix every issue a guest might come across during their stay with us. We look forward to hosting you again as your travel brings you back to Placerville Area. Best Regards Manager June G

"Perfect spot to lay our heads"

5
15/09/2016

Drove all day from Oregon to visit our daughter at William Jessup University. Got in late and fell asleep quickly on a very comfortable bed. Woke up to exercise and the weather was perfect. Getting back our toilet did not flush. But the management got on it quickly and fixed the problem and even lowered our bill a bit. Very friendly and warm. We enjoyed the room and found it perfect for the price we were spending. Super clean and modern.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to complete a review of your stay with us. We love hearing that you enjoyed our hotel! Our staff tries all they can to make all guests feel welcome and appreciated and it is great to hear such a positive response. We look forward to seeing you again soon! Best regards Manager June G

"great service from a employee at that hotel"

5
12/09/2016

his name is Gregory the maintence manager from the hotel. without his hard work it would have taken a lot longer to set up for our event his hard work and patience was greatly appreciated and should be recognized for all his hard work thank you GREGORY and kudos from the HANGTOWN A'S PLACERVILLE CA,

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Wow! Thank you so much for the excellent review! I am glad to hear that you had a great experience and hope to see you again soon. Gregory indeed is an asset to my team and the company. Hope to serve you even better next time. Thank you for your loyalty. We love Hangtown A's. Best Regards Manager June G

"wedding"

5
12/09/2016

Excellent service by Bruce in the dining room the rooms were clean everyone was very friendly. Easy access from the freeway and to the wedding venue. Great selection of breakfast items including eggs, bacon, sausage, waffles and many other items.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your feedback, we do strive to provide our guest the best value and accommodations when staying with us and are glad that we met your expectations. Thank you for choosing Best Western Placerville Inn and we hope to see you again the next time you are in the Placerville Area! Best Regards Manager June G

"A comfortable place to stay in the California gold country"

4
07/09/2016

I was very pleased with my four-day stay at the Best Western Plus Placerville Inn. The rooms are comfortable with breakfast included. Hotel staff were very helpful and accommodating. Casa Ramos, a Cal-Mex restaurant shares the same parking lot with the hotel, making it a very convenient place to dine. I highly recommend the BW Placerville Inn for anyone spending time in this beautiful part of California.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Wow! Thank you so much for this awesome review! I will immediately share this with our team. Your positive review helps other travelers make decisions to stay here as well, so thank you very much! Sincere Regards Manager June G

"breakfast review"

5
03/09/2016

Enjoyable breakfast in spite of massive crowds. The service was excellent. Delicious, fresh food. We were here for the Dry Diggings Festival. It was very close to the Placerville venue. We will stay here again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to complete a review of your stay with us. We love hearing that you enjoyed our hotel! Our staff tries all they can to make all guests feel welcome and appreciated and it is great to hear such a positive response. We look forward to seeing you again soon! Sincere Regards Manager June G

"Visit"

4
01/09/2016

I was greeted warmly when I arrived early. I was given a free upgrade since the inn was not full. I requested a first floor room and that request was completed. Upon departure I was having problems with printing a document. Aaron the agent on duty was extremely helpful and courteous. It was surprisingly quite busy at this early hour. He was adept at handling all guests efficiently.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for leaving us an awesome review of our hotel the Best Western Plus Placerville Inn! We are more than happy to hear you enjoyed your room and the staff at our property. We strive for cleanliness and we appreciate your recognition of our good service. Thank you for your kind words, we appreciate you and look forward to seeing you on your next stay! Sincere Regards Manager June G

"Almost but not quite"

4
30/08/2016

Comparing this to BW Auburn, Auburn is miles ahead. Maybe because it is better managed and a smaller property? Room at Placerville was spacious, very well maintained but higher priced than Auburn. Would I stay again for similar price? No, I would seek out Holiday Inn Express.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to provide us with a review on your recent stay. While we are pleased that you found our guest rooms spacious and clean , we are truly sorry that you did not find the value for cost of your experience. We appreciate your feedback which gives us the opportunity to continually improve our service standards and guests' experiences. We sincerely apologize that your recent stay fell short of your expectations on pricing. Please accept our apologies for your disappointment. Thank you again for your feedback. Be well. Sincere Regards Manager June G

"Great service"

4
28/08/2016

Dave greeted us warmly and showed great hospitality, efficiently fixing a booking error we had made. Room was nice and pool was in great shape. Location was convenient to restaurants and shopping. Nice TV, microwave and refrigerator (all were new and worked great).

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking time out to write this review. We as a team strive for great customer service for each guest every day. There is no greater feeling then hearing great comments from our valued guests. I am glad you enjoyed both our product and service. Reviews like yours motivate us to provide excellent service every second. Regards Manager June G

"Service Dogs not Welcome"

1
28/08/2016

Dirty Hotel with many smoking employees and patrons surrounding the hotel. Manager watched me stand in the lobby for over 5 minutes while he inhaled every last drop of nicotine out of his cig. Also I was charged a $20.00 daily fee for traveling with my Service Dog. I have traveled with him numerous time and usually frequent Best Westerns but this time put a bad taste in my mouth!!!!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We want to sincerely apologize for the issues you had during your stay and thank you for taking the time to write us a review. We are extremely sorry that your stay was less than pleasant, specially because of negligence and irresponsible staff action. We would like you to know that we have immediately addressed the issue to the manager in question. He will be retrained and kept under observation for quite some time . When it comes to guest satisfaction, I assure you there will be no compromise from our end. And I have refunded you on the service dog charge. Feel free to reach me at [email protected] anytime. We would hope to show you a better hotel in the future. Thank again for taking the time to write us a review. Sincere Regards Manager June G

"Bruce was the greatest "

4
25/08/2016

Was on a weekend with my family working in the area. Good hotel for the night. But when morning came and my kids wanted breakfast there hot breakfast was just what we needed. The host BRUCE was definitly the highlight. He made sure every breakfast item was refilled when needed and even helped my family with seating. Great personality and very friendly with other guest opening doors and answering questions. overall made a great stay thanks to him. Thanks again BRUCE WILL DEFINITELY BE BACK FOR ANOTHER STAY

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Wow! Thank you so much for this awesome review! I will immediately share this with our entire team. Your positive review helps other travelers make decisions to stay here as well, so thank you very much! Sincere Regards Manager June G

"Not up to BW Plus Standards"

2
22/08/2016

We stayed at the BW Plus in Placerville on Aug. 19 & 20. For the past few years I have tried to stay at the BW Plus hotels because they have been better than any of the other hotel chains we were using. Unfortunately this hotel failed badly for the following reasons: 1. The hotel is advertised as 100% smoke free. We found a cigarette butt on the sitting area outside our sliding door. We observed several people smoking on their sitting areas and found areas where there were standing cigarette bins to put out cigarettes. These bins were right next to the entrances where the smell was obvious outside and even inside. 2. The air conditioner in the room was in such a place that it blew directly on you when you were in bed. I found the way to stop this was to turn a chair around and place it in front of the air conditioner. 3. The Wi-Fi was sporadic at best. Web pages were extremely slow to load and very frequently I had to disconnect, then reconnect. I finally resorted to using my phone for internet. This hotel definitely did not live up to the standards we have come to expect for BW Plus hotels.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your review of our property, your responses help us to better plan for the future!! We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret our hotel did not live up to your expectations in quite some aspects of your stay. We take your feedback constructively and assure you that the points you've raised in this review will be looked into. Sincere Regards Manager June G

"Comfortable, clean for relaxing weekend break"

4
21/08/2016

When arriving to check in, we noticed lots of construction vehicles and were concerned we might not get the quiet we desired. That was not an issue during our stay. When we got to our room, one of the bedside lamps didn't work and the pillows were small for a king bed so we'd need more. We called the front desk and within minutes a member of the maintenance staff showed up with a couple extra pillows. He reached under the bed and plugged in the lamp - still didn't work. He then went for a bulb and pillowcases for the uncovered pillows he had brought earlier. When the new bulb didn't work either, he plugged the lamp elsewhere and it worked. He asked if a different location would be okay, but I really needed that lamp bedside. At that point, he lifted the mattress from the frame and realized the lamp was plugged into an extension cord that was not plugged into an outlet. I unfortunately don't recall the name of this man who was a bit taller than average and wore glasses but sure appreciated his persistence and pleasant attitude. The room did have an odd smell - not unpleasant, but kind of like bengay! That was okay though, not an issue for us. We were able to step right out of our room to poolside, which we really enjoyed. The small pool and spa were in a gated courtyard surrounded by beautiful flowers, with several tables, chairs, chaise loungers and umbrellas. The bed was very comfortable. The water pressure in the shower was good and the water hot. The coffee maker, microwave and fridge were very convenient. The breakfast provided was a good, hot breakfast, with continental offerings as well. The space was a little small and crowded both mornings we were there so it took a little bit of time since it was all self- service. There is no on-site restaurant or lounge, but there is very nice Mexican restaurant right next door. The one beverage vending machine nearest our room was out of order. The same beverages could be purchased at the front desk, but it would have been nice if the bottled water, at least, would have been complimentary for the little bit of inconvenience. All the staff we directly encountered were friendly and helpful and Bruce was great at check out. This property is a convenient home base for exploring the area's Gold Rush history, small towns, mines, wineries, a nearby casino and many trails. It's not the "Plus" we've experienced at other Best Western Plus properties, but we would stay here again and would recommend it to others.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for writing a review about our facility We are very grateful for the detailed feedback because this is what helps us to improve more and more on every aspect, each passing day.And I am elated that you loved Best Western Plus Placerville Inn as much as we do! Bruce is such a great Team Member, we are very lucky to have him. I'm glad you enjoyed your stay and hopefully we look forward to being your hosts again in the future! Sincere Regards Manager June G

"Best Western Plus Placerville a big "Minus" "

1
18/08/2016

How can Best Western rate a property Plus when it has 3 floors and no elevator! Bigger issue was very negative experience with the property manager, June. Our reservation was booked 7 months prior to our stay on August 13. We picked our grandsons up from a nearby camp and arrived early around noon to see if they had a room we could check into. June told us our assigned room, the Tiffany Suite, was not and to come back at 3pm. She This was not unexpected. I thought arriving early May have at least gotten us an upgrade. Turned out the opposite. Returned at 3pm to check-in. Michael was on the desk now. He explained the Tiffany Suite was actually a meeting room with two Murphy like beds brought in. Sounded like this "suite" was clearly a down grade instead of an upgrade so I asked if I could get another room. Michael said no as they were full and all rooms assigned. Then he told me they had no elevator so we would have to drag our big bags to the 3rd floor. So much for reserving 7 months ago and arriving early. Only rationale I could come up with is since we are 69 years old and got a senior discount they assigned us to the top floor in their worse room. It would seem to me a better system would be to give the least desirable rooms to the last people who arrive versus the first ones. Things got worse after we got in the Tiffany Suite, the temporarily converted meeting room. Much too large for a hotel room. Temperature was 77 degrees so cranked thermostat down. To his credit Michael called 15 minutes later and asked if everything was OK. Doubt he was surprised when I told him we were very displeased. Biggest issue was the temperature. Looked at it and it had risen to 78 degrees. While some cool air was coming out the room was just too large to cool down. I asked for a different room. He said none were available (it was 3:30 PM). I then told him he should expect to see a very negative review from me on Trip Advisor and other social media. Surprise, Surprise just 5 minutes later Michael called back to inform me that he had just got a cancellation and wanted to know if we wanted to move. Of course I said yes. I asked where the room was located. He told me it was right next door. What a interesting coincidence. Thank goodness for Trip Advisor reviews! In the new room, A/C is immediately cooling off and Mama is happy. Then a few minutes later Manager June calls to see how things are going. Told he great, much cooler so much better. She wanted to know if we had moved everything out of the room next door. I said yes except one grandson who was still showering. She said we needed to move back to the Tiffany Suite as we were occupying two rooms but paying for one. I told her he would be out of the room in less than 5 minutes. She insisted we move back immediately? She said she had no one to clean our original room. I told her it was too late as my other grandson was already showering in the new room. June was a rather unpleasant person to deal with. While getting ice down the hall 30 minutes later my wife noticed someone was cleaning the Tiffany Suite. Unfortunately with Trip Advisor's system I have to give one star in order to write a review. Make this one a "minus one"

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I just read your review and wanted to convey my thanks to you for staying with us and providing us with your valuable feedback. We understand that oftentimes, our guests can get disappointed twice – once when they experience an issue and again when it is not handled to their satisfaction. I apologize for this fact and will effectively research with our Front Desk where we dropped the ball and take the necessary steps to ensure it does not happen again. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I regret that the service you received from our Team fell short of your expectations and did not live up to your traveling needs. Having said that, your feedback is important to us as it helps us focus our attention on the things that are important to you. Rest assured, proper action will be taken accordingly, in order to meet our future guests' needs and comfort. Once again, thank you for your review and please accept our sincerest apology for your inconveniences, we hope that we regain your trust one day so that you may consider staying with us again in order to show our improvements. Regards General Manager

"Family "

5
17/08/2016

Nice clean hotel- friendly staff- Breakfast made fabulous by Bruce!! Brought out extra food - pleasant to be around - very helpful and knowledgeable with local sights and directions to get there!! He seems to take pride in a job well done!! He is an excellent addition to your staff!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your 5 out of 5 rating! We are delighted to read that you found our hotel to be clean, comfortable, and convenient. We take a lot of pride in the experience we are able to create for our guests here at the Best Western Placerville Inn and your encouragement means a great deal to us. We can't wait to see you on your next visit. From all of our staff, thank you so much for staying with us and taking the time to send us your kind words. Sincere Regards Manager June G

"Placerville BW Plus... Yes, Plus ..It's great & my fave,one good place w/ an outdoor doo"

5
14/08/2016

This is the best place, we will come back,soon. Our 2 day stay in Placerville BW Plus was definitely a "Plus" and we loved it! Only about 5-10 mins to a shopping center,as well. ...Everyone warm, friendly, helpful, thank you Bruce ! Starting with check in, staff is kind, professional. Lobby, offered stacks of USA Today & local Papers. Lots of clean cozy furniture to sit in, Flat screen TV's. Coffees,Teas,Water w/ Lemon. Popped fresh Popcorn! Few office machines. Housekeeping double checked to see if we had what we needed for our stay;we don't have our bedding or towels changed unless stay over a week. Room very clean, thanks to housekeeping,you are very sweet. Nice view of blooming Roses outlining the pool. And,yes mountains. Ice machine, soda, candy /treat machines located in mid hallway. Thanks to all Staff,nice job. Loved the bathrooms,toilet ,shower /tub in one room. Basin ,coffee maker next door. Another nice thing, two large mirrored closet doors One on back of shower door ,can be used to see your back- side.Beds super comfortable,good bedding. Flat screen TV. Big fridge.The pools were awesome,never overly crowded. Along with us there were 25 Cal Fire firefighters staying and they are awesome..Love you guys! Still very quiet...

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your wonderful description of the hotel. At Best Western Placerville Inn, we try to really make you feel like you are in your home away from home. Exceptional customer service is very important to me when I travel and I love to hear when our staff has provided that service to our guests. I will definitely share your feedback with the entire team. If you are ever in the Placerville area again, we would love to see you back! Sincere Regards Manager June G

"Glad for an open room."

4
14/08/2016

We stopped in and were grateful they had a room. Room was clean and comfortable. Front desk staff were kind and helpful. Breakfast room staff was pleasant. We must have hit the morning rush and found the breakfast room packed. Standard buffet breakfast and the restocking of food had to be tough to keep up with! Like I said... Lots of people at the time we were there.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Hello and thank you for sharing feedback regarding your stay at the Best Western Plus Placerville Inn. I am very pleased to hear that you had a great stay experience, and that you were impressed by our guest service, and comfortable guest rooms. Your experience is a perfect example of how our team strives to turn moments into memories for our guests. Thank you again, and we look forward to many return visits in the future. Regards Manager June G

"Nice place, convenient location"

4
14/08/2016

This property was recommended to us by a friend and we were not disappointed. The location is convenient and easy to find. The room was very big and the bed was comfortable. Lots of nice choices for breakfast (actual cut up fresh fruit) although the breakfast area could've been a little cleaner.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for leaving us an awesome review of our hotel .We are more than happy to hear you enjoyed your room and the staff at our property. We appreciate your recognition of the fresh cut fruits in breakfast. Thank you for your kind words, we appreciate your feedback and look forward to seeing you on your next stay! Sincere Regards Manager June G

"Best service I ever had in a hotel! "

5
12/08/2016

Breakfast was extremely delicious and an amazing experience thanks to a man named Bruce. He genuinely cares about everyone in the hotel! If I am ever in the neighborhood I will always come back to this hotel. It was something I will never forget!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
THANK YOU for this amazing review of our hotel and our wonderful staff. It's always nice to get our guest perspective and we value the feedback greatly. We love to see that you enjoyed the amenities we have to offer. Hope to see you back again with us soon. Sincere Regards Manager June G

"Mountain retreat "

4
12/08/2016

After a white knuckle drive thru Sacramento we arrived at this BW built into the side of a hill. Kind of gives a village atmosphere. Very clean, beautifully maintain and exceptionally friendly staff. Would have given a 5 except there is no elevator. Also check out the Casa Ramos Mexican restaurant..great food, great margaritas, great price.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your 4 out of 5 rating! We are delighted to read that you found our hotel to be clean, comfortable, and convenient. We take a lot of pride in the experience we are able to create for our guests here at the Best Western Placerville Hotel and your encouragement means a great deal to us. We can't wait to see you on your next visit! And best part is we will have elevator soon. From all of our staff, thank you so much for staying with us and taking the time to send us your kind words. Sincere Regards Manager June G

"Stay in Placerville"

4
10/08/2016

This is basically the only hotel in aplacervillePlacerville. It is a decent place to stay, right off of the 50. It is reasonable priced. This has been a stop for us as we have come to the area the last four years to participate in the Jeep Jamboree. Ample parking for rv's and trailers.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your review of our hotel. I am thankful that you are recommending our hotel to rest of the world, this being one of the best platforms to do so.We take great pride in providing our guests with excellent customer service, and we value your return business, your immense loyalty and hope to serve you even better next time. Sincere Regards. June G

"Comfortable but not that "green""

4
10/08/2016

Comfortable beds, clean room, very nice pool and a laundry room just when we needed it! The breakfast was great but all that trash (paper and plastic cups, bowls, plates, utensils, etc) ... Woud it be possible to think about an alternative way to do things? Carol L

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are very appreciative of your review of our Best Western Placerville Hotel . I appreciate you mentioning about our comfortable beds, clean room, nice pool and a laundry room . We are already working on getting "green" every passing day. Your request is our command. We do have a recycle bin and a separate trash can in the breakfast area. But I will personally investigate more on this and take care ASAP. We look forward to hosting you again in the future. Sincere Regards Manager June G

"Awesome"

5
08/08/2016

We stayed here for 2 nights and had a pleasant stay. The rooms were just the right size and the breakfast was spot on. The king size bed was very comfortable too! They had a variety of hot and cold dishes. I'll have to say Bruce did an excellent job keeping the food filled as quickly as can be. I saw him moving around so much trying to keep up with the demand.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the excellent review you wrote for our property. I am especially proud of you referring to our staff as excellent and that they are what truly makes a difference. Our hotel has a family and home feeling to it and we enjoy the opportunity to make a personal experience for each and every guest. Also, we do appreciate you mentioning about our comfortable, clean beds. We were happy we exceeded your expectations and cannot wait to host you in the future. Again, thank you Manager June G

"Family vacation"

5
06/08/2016

This hotel was a great home away from home while we were in Dorado county for a river rafting trip. Comfortable beds as we needed good nights rest. The breakfast was a good spread of variety of food. It was in a central location to foods and downtown Placerville which was a charming quaint town.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincere Regards Manager June G

"Per-Night Price Fluctuates Wildly"

4
06/08/2016

1) Our room, which I had pre-reserved, was not ready until quite some time after check-in, which I wouldn't have minded much, except that as we sat there, others who had not made reservations were greeted, checked in and sent off to their rooms. To his credit, Nick (who took over the front desk partway through the process) apologized for the delay. He was unfailingly polite throughout our stay. The young lady who began the check-in process seemed to have adopted a "take it or leave it" approach. 2) I found a dirty sock on the floor between the night stand and the bed, took it down to the front desk, the young lady (yes, the same one) took it from me, turned, and walked away. She did not even inquire where I found it. That was disconcerting. The lid of the ice bucket was stained with black grime. After leaving it in a visible position and grime-upward to no effect, I had to write a note in order to get it cleaned. On one occasion, our towels were changed and bed was made up, but we were not given cups, coffee, or ice bucket liner. They were promptly supplied on request, however, but this still isn't up to BW standards. 3) Sounds petty, but I was surprised to be charged $4 for two small boxes of detergent (this during a 7-night stay that cost well over $1000). That's not the kind of nickel-and-diming I'm accustomed to from BW. 4) The fridge has no freezer, but otherwise the extensive in-room amenities were everything I expect from BW. There is even a small safe, which is a great bonus. 5) Breakfast was fine and ample. The breakfast room attendants, Bruce & Jeff, really want us to give a good report if we were satisfied, so that's just what I'm doing. I should also mention the friendly helpfulness of Jesus (didn't get his last name). 6) We checked in on a Wednesday. After that, the price soared, until it was a good 60% above what I am accustomed to paying at BW, even on the weekend. It sank again toward the middle of the following week. California prices? Perhaps.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincere Regards Manager June

"Aaron"

5
04/08/2016

This best western is THE BEST Best western I have ever visited. . I have been here for over two months working on the hwy 49/50 intersection. The hospitality here is unbelievable. The employees are so nice and helpful, and the rooms are exceptionally clean. Theres plenty of parking and the breakfast is awesome! Oh, and they have happy hour and will give you two free beers or sodas I you if you don't drink alcohol. three employees stood out among the rest, Aaron, Jeff and Happy. They are Amazing. They are very hard workers and will do anything possible to make your stay more pleasant. These three people should be noticed because they make this place what it is...AWESOME! . I would highly recommend Best western in Placerville.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Wow! Thank you so much for this awesome review! I will immediately share this with our team. We strive to maintain the highest standards in cleanliness and service, so it's very rewarding to hear comments like this. Your positive review helps other travelers make decisions to stay here as well, so thank you very much! Sincere Regards Manager June G

"just ok"

3
31/07/2016

Stay was alright, though not great...beds needed attention but room was clean and staff was friendly. Breakfast was the normal fair, waffles and eggs, bacon was sub par but overall everything was fine. AC unit was good, a blessing as it was very hot

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for staying at the Best Western Plus Placerville Inn. I realize you have many choices when it comes to lodging, and I sincerely appreciate your business. I would also like to appreciate you taking the time to share your likes and dislikes regarding your stay. We want our guests to have the best stay possible where every area of the hotel is clean, spacious, all services are on-time and of the highest quality. Again, thank you for taking the time to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again so that we can demonstrate our commitment to your comfort. Regards June G

"Uncomfortable Seating in the Rooms!"

2
30/07/2016

I have three complaints about this hotel and two of them I could overlook and stay there again, but the one that I can't is the uncomfortable seating in the rooms. I recently stayed in a room with two queen beds and the only seating they had in there besides the beds were two very hard, very uncomfortable chairs. When I checked out I asked if they had other rooms with better seating and was told that they did if you got a room with one queen or one king but all of the two queen rooms had the same chairs. That's the deal-breaker for me. However, there were a couple of lesser issues that I hadn't run into before at other similar hotels. First of all the desk in the room didn't have any available outlets in which to plug my laptop. The outlets near the desk were used up by the microwave, fridge and desk lamp. I even thought about moving the desk to another wall but the cords for lamp were somehow secured to the desk. So I had to resort to plugging in on another wall and sit in one of the uncomfortable chairs with the laptop on a pillow in my lap. Not good. Also, they had a "Happy Hour" but when we got there all that was available was beer, wine and water to drink and stale popcorn and a bowl of apples to eat. Nothing happy about that! I do have to say their breakfast was very good as hotel breakfasts go (I've resigned myself to limp bacon and Egg Beaters scrambled eggs, but it tasted good and was filling.) The rooms were otherwise comfortable though I wouldn't stay in the rooms that are near the pool again unless it was winter. The sun beats into those rooms most of the day and when it's hot (it was in the 90s when we were there), you pretty much have to leave the drapes closed and the a/c on. It's a three-story hotel and I normally like to stay on the top floor but there was no elevator so had to stay on the bottom floor, and of course we had a family of Godzilla's in the room above us. I think they were jumping off the beds at one point and this went on until around 10:00 one night. Anyway, if none of these things are an issue for you, give it a try. As for me, the next time I head to the Placerville area I will probably be staying at The Hampton's Inn.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We sincerely apologize that your experience at our hotel was less than satisfactory. I appreciate you sharing your thoughts. I have taken detailed notes and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our product continually. We use all guest feedback as a powerful tool to make the necessary changes to the hotel and we hope to have another opportunity to show you our improvements and in return reward us with your unwavering loyalty.We can assure you that we will use this information to do everything possible to create an enjoyable experience for all of our guests. I guarantee you the next time you are in town we will make things the best for your stay. You can reach me directly at [email protected] Thank you, and I hope that you have a wonderful day!

"Very friendly staff!"

5
28/07/2016

The housekeeper was very friendly and very helpful. Her name was Lauren. She was super quick to get me what I needed such as pool towels and fresh sheets. The hotel room itself was very clean and the TV was a nice flat screen with many channels. It came in perfectly clear. The AC worked wonderfully and there was even a mini fridge and microwave. In our bathroom was even a complimentary makeup remover which my wife found very pleasing. Thank you Lauren for your kindness and cleanliness.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the excellent review you have written for our property. I am especially proud of you referring to our staff as excellent and that they are what truly makes a difference. Our hotel has a family and home feeling to it and we enjoy the opportunity to make a personal experience for each and every guest. Also, we do appreciate you mentioning the cleanliness of our rooms and other room amenities. We were happy we exceeded your expectations and cannot wait to host you in the future. Again, thank you. Regards Manager June G

"Beautiful Property, friendly staff, amazing breakfast"

5
27/07/2016

It was my pleasure! The Placerville Best Western is beautiful!!! The pool, the landscaping, the lobby, the hallways, the rooms, the bathrooms: everything was PERFECT!!! Everyone was SO nice! I'm overwhelmingly satisfied at our choice to leave the awful place we were at, despite it being midnight. The breakfast was AMAZING!!!!! delicious and plenty of it!!! DO NOT STAY AT GOLD COUNTRY!!! This property and people were just wonderful. We also really enjoyed the balcony. I would love to stay again! Sooner than later I hope!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your thorough and candid review of our Best Western Placerville hotel. We are so glad you recommend us over other local choices. Our guests love and appreciate the landscaping consistently. This is an area which our owners take special interest and very passionate about. Also, we appreciate you mentioning the cleanliness of our hotel and the friendliness of our staff as we enjoy the opportunity to create an amazing experience for each and every guest. We look forward to hosting you again as your travel brings you back to the Placerville Area. Kindest Regards Manager June G

"Need sleep"

5
27/07/2016

I drove all night and wanted to check in early and the staff made this possible. I have been staying at the hotel on and off for about 7 months. Very awesome service, from the check in staff to the maintenance. I would highly recommend this hotel to anyone in this area. Many thanks to the entire staff and a few people who really stand out June Dave Happy I am sorry if I forgot anyone but truly the entire staff is awesome. THANKS TO YOU ALL

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are so glad that you chose our hotel to spend the night. We appreciate the wonderful review of our hotel and appreciate you mentioning the service of our hotel as we strive to make each guest as comfortable as possible and treat each guest as an individual. Again, thank you. Regards June G

"Location and breakfast are the only +'s"

2
25/07/2016

I've stayed in many Best Westerns and when I saw this was a Best Western Plus I was looking forward to our stay. We have platinum status and are usually acknowledged and offered an upgrade or perk, not here. We had requested poolside and without looking up she declared they were booked. The room wasn't clean...the chairs were stained with some kind of white crust, carpet in the room made me keep my shoes on, and there were hairs in the tub. The pool area has metal lounge chairs and chairs with no cushions and the towels you have to go to the front desk for. I went to the front to buy a soda from the cooler, $1. Later it was $2. Front desk customer service throughout our stay was disappointing. 2 stars was for the breakfast. Breakfast was the best part of our stay. Full hot breakfast with lots of extras.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. It disappoints me to hear comments like this, after the time, efforts and expense that we have invested in our people and property. I sincerely hope that you would give us another chance to serve you, and I can assure you that we are continuing to work harder to give our guests a great hospitality experience each and every time. But each and every issue mentioned will be investigated, be rest assured on that. We appreciate your business, and we hope to have another opportunity to serve you in the future. I would invite you to contact me personally to discuss this with you further. (email is [email protected])

"excellent"

5
25/07/2016

Excellent service and location to different recreation areas. The respond for any concern about the place is excellent I love the silence during the night, and I did not miss my bed, I will came back really soon for my family vacation is a really nice atmosphere.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your comments. We appreciate both the great comments,It is based on this feedback, that we are able to deal with issues as well as pass along appreciation to our award winning staff. We look forward to having you back to our hotel in the near future. Regards June G

"Great service, very good breakfast"

5
25/07/2016

They called us a day before to let us know we have a room with no windows and if would like to change to the mini suit instead. Eventually we ended up is a room that was originally a meeting room. (Tiffany's room) It had no windows but it was huge! to queen beds , sofas, table, bathroom and separated restroom. We were with 3 kids and a dog so it fitted us well. The breakfast was very rich with lots of options and the nice part was ou could sit outside by the pool to eat.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the review. Tiffany room is a special room for us. It has the capacity to turn into a meeting room, yes but at the same it is sleeping room with all the same amenities, only difference being it is huge and we do not have windows. But it works great for lot of families, just the way it worked for you. But whenever we have online reservation for this room we always give a choice to the guests if they want an upgrade or would prefer to keep the reservation. Appreciate your feedback. Look forward to serve you again in near future. Sincere Regards Manager June G

"Well worth the price"

5
25/07/2016

Everything about this hotel exemplifies BW commitment to excellency. The property exterior is well maintained with beautiful and lush landscaping. Inside, the lobby is elegant and welcoming as are the staff. The staff truly seems to care about the customer's experience. The rooms are very nice: clean, spacious and somewhat extended with very usable balconies. The breakfast is AMAZING!!! Fruit, nuts, eggs, meat, yogurt and all kinds of breads and pastries. The pool area is also beautiful and a nice place to spend an hour or 5. You will not be dissappointed. DO NOT STAY AT GOLD COUNTRY INN!!!

"Pleasant stay"

5
24/07/2016

I chose to stay at Placerville Inn while coming to Red Hawk Casino since it is just a few minutes away. The staff is very helpful & curtious. The breakfast was plentiful & delicuous. I would definitely stay here again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Sincere Regards Manager June G

"Certain employees excel"

3
22/07/2016

Bruce, the man in charge of the complimentary breakfast section, was exceptional. Very friendly, courteous and attentive to his duties. The breakfast area was well stocked, clean and he kept the coffee containers full; he even refilled cups at the tables, which was above and beyond his responsibilities. There was never a shortage of any item, as he restocked everything immediately. Bruce is an excellent employee - a definite plus to our experience! The hotel reception desk sort of fouled up the reservation and didn't book all the rooms requested. Fortunately, it was resolved. There is no elevator to the 3rd floor - you have to haul luggage up the stairwell. Others in our group also said bookings were wrong - someone with a bad knee requested a 1st floor room in advance - they were booked on the 3rd floor and nothing else was available at arrival.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your review. I'm happy to hear you enjoyed our breakfast service. Bruce is indeed an asset to the team.And reviews like this motivates the entire team as well. Truly appreciate your effort to take out time and write this review. However, I am certainly disappointed by the confusion and miscommunication created by the reception desk. We will definitely get into the bottom of this and make sure we can avoid this in future. Also, before booking your next stay, contact me personally so we can go above and beyond your expectations! Regards Manager June G

"Placerville Expedition"

5
20/07/2016

The location is convenient in proximity to freeway. Full service restaurant with bar is 25 paces from hotel. Hotel rooms are secure and easily accessible to guest. Breakfast is a good amenity, plenty of breakfast choice, well prepared and presented.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your recent review, and your kind words. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations. We look forward to being of service to you in the future, and on behalf of our team here in Placerville..... Thank you! Sincere Regards Manager June G

"Peaceful "

4
19/07/2016

This is a very peaceful, quiet hotel. The staff is nice, the rooms are big (and clean), and the breakfast was good. There is free popcorn in the lobby, and a nice atmosphere. The only thing it's missing is an elevator. If you are unable to use stairs or carry your bags up stairs, specify the ground floor. We stayed upstairs, but my husband was able to haul our bags up.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property also includes the elevator project coming up soon. this winter. Thank you again, and we look forward to seeing you on your next trip to Placerville! Best Regards, June G

"Placerville"

4
18/07/2016

Hotel was a little hard to find but other than that the rooms were clean, pool and spa were nice, and the complementary breakfast was pretty good! A special shout out to Jeff, a of the member of the the Best Western staff, he's a friendly and hard worker. Jeff is definitely an asset to this best western location.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your review of our hotel. We are very proud of our staff, and are encouraged by your comments. Our staff do their personal best to go above and beyond for our valued guests each day. I am pleased that we left a positive impression with you, and we look forward to seeing you on your next trip into the Placerville area. Best Regards, Manager June G

"Relaxing atmosphere"

5
18/07/2016

We were in town for a wedding. This hotel was perfect for all our needs for the weekend. The room was spacious. The view of the grounds was beautiful. The bathroom was a little cramped but had everything we needed. There are no elevators if that is a deal breaker for you but we didn't mind it at all. Good value and nice rooms. Breakfast was good too!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your (mostly) positive review of our hotel. Our staff takes pride in providing great customer service, and we are pleased that you experienced this. The good news is that we are working on our elevator project which will be coming up soon. And I assure I will be looking into the bathroom area concern that you have noted, and hope that your next stay with us will be a 10 out of 10! Thanks again; we look forward to seeing you again. Best regards, June G

"Dated and smelly"

2
15/07/2016

Sorry to write this as all of the staff were pleasant and helpful. The room was on the 3rd floor and yet, there was no elevator for the luggage, one floor but hey. The room was dated and, although tidy, you can't clean years of use. Our room faced the highway and the window had no screen. The A/C took quite a while to catch up to the days heat. The price was right but we opted to stay farther out of town when our trip was done in Placerville.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for taking the time to leave us your feedback. I was very disappointed that your stay was not up to your expected level. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.I will personally look into each point that you have noted.Apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincere Regards Manager June G

"Great place to stay"

5
14/07/2016

The property is very well maintained and a great place to stay, They offer a breakfast that has a variety of choices, and very fresh and tasty. We have stayed at a lot of Best Western/Plus hotels over the years and this one is a bit higher in price, but still a good value for the area

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your positive review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay. We look forward to having you continue to stay with us, every time you are in the Placerville area, and we want you to know that we value your business! Sincere Regards Manager June G

"Vacation"

4
11/07/2016

Great stay overall! Happy helped us figure out the printer on our first night and Bruce made a fantastic breakfast the next morning! There was also a man yelling at the front desk and Bruce closed the door so none of us had to hear it--thanks Bruce!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your review of our hotel. We are very proud of our staff, and are encouraged by your comments. Customer service has always played an important role at our property, and I am glad that you are reporting that we are still paying attention! In this competitive market, we want you to know that we really appreciate your business, and that we will continue to go above and beyond for our guests! Sincere Regards Manager June G

"Very nice A+"

4
11/07/2016

Very accommodating and comfortable. The continental breakfast was delicious. Bruce kept everything stocked and was very polite to all of us sleepy folks. There was an incident where someone was yelling in the lobby, and he diffused the tension with humor and made everyone more comfortable. He even offered us extra muffins before he closed everything up.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so very much for your kind words and positive review of our hotel. Our staff go above and beyond each and every day in order to provide that great customer service. We are very proud of them. I would also like to personally thank you for staying with us and want you to know that we value your business. We look forward to your next stay with us! Best Regards, June G GM

"Met my needs for this trip perfectly"

5
10/07/2016

Liked the location of room when requested Particularly liked the bedding Had a window that opened Excellent reading light over bed Breakfast room located conveniently near rooms Best Western located conveniently to freeway

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your positive review of our hotel. Our staff continually go above and beyond in order to please our valued guests. We would like you to know that we appreciate your business, and we look forward to your next stay with us. Sincere Regards Manager June G

"Great visit. "

5
07/07/2016

Room was comfortable, not noisy at all! The breakfast was great! Bruce was working hard to make sure we were fed and all of our needs were met all while making great conversation! The eggs and bacon were always re stocked to stay hot, and the waffle maker is the best thing in existence. I love it more than myself!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Hope to see you soon Sincere Regards Manager June G

"Awesome!!"

5
04/07/2016

Bruce was a very hard working man. He was always making sure everyone had what they needed. We greatly appreciated his services! The room was very clean and big. It had everything that we needed including enough towels and enough pillows. I highly recommend this hotel!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your kind words and compliments. We certainly spend a lot of effort to maintain our facilities always on top level, but also nice to hear that you highlight our team members. Thank you again and all the best for 2016!! Sincere Regards Manager June G

"The first time I rated a hotel "Excellent" and they deserve it"

5
03/07/2016

We know that a Best Western is not a Ritz Carlton resort, and it doesn't have to be. So this is not the best hotel I've ever stayed at, but I give it the highest review because it delivered superbly on what it was supposed to deliver. I am very picky about TA reviews, and this was the first Excellent I have ever given, because it was a great value! We were traveling on a road trip with a toddler and dog, so the BW had a microwave, large fridge, and only $20/day pet fee. The price was very reasonable, and the free breakfast was better than your typical 3-star hotel (they had more fruit and bacon/sausage). The wifi was free, reliable, and fast (isn't it funny how cheap hotels give good free wifi but pricey resorts offer spotty paid wifi?). The location was convenient and there was plenty of parking. The rooms were very spacious, clean, and with newer furniture. The cable TV froze here and there, but that was likely due to the cable company. The staff were pleasant and efficient, and even though it was a holiday weekend and sold out, it did not feel crowded. The bed and linens were comfy, the room was quiet (despite being poolside), and the AC/heater unit kept the room at a good temp. The pool was fairly small and the pool towels were not fully dried from their last watch, but those were minor issues. The bathtub did not drain well, but it was likely due to hair from previous guests and an easy fix if we cared to call it in.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for choosing to stay with us here at the Best Western Plus Placerville Hotel. I am delighted to hear that you enjoyed every aspect of your stay and it was indeed very kind of you to take out time to write such a credible and fantastic review.Thanks for mentioning the high level of service you received and describing our amenities. We're very happy you enjoyed your stay and are willing to recommend us to others. And we will work on the minor issues for sure. Sincere Regards Manager June G

"Great stay with nice breakfast"

5
03/07/2016

The landscape around the pool area was beautiful. The complementary breakfast was very filling. Along with cereal with toppings, breads, muffins, Danish, make-your-own-waffles, and yogurt, they also had scrambled eggs, bacon, sausage, and fresh fruit. Bruce kept the breakfast area neat and was constantly refilling the items. I really like the way he cut the watermelon into wedges. Some places cut the watermelon into cubes and they start looking too soft very quickly. You could either cut the wedges into bite-size pieces or pick them up by the rind to eat them. We would definitely stay there again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for taking the time to share your experience regarding your recent stay here at the . I am elated to know that you enjoyed our complimentary breakfast buffet and specially our fruit cocktail which is a weekend special.Every day our staff strive to ensure every guest feels welcomed and relaxed. Thank you as well, for mentioning the staff who really showcased great skills in preparing the fruit salad and of course his customer service.We have an excellent rewards program here for our staff and I will be sure to pass along extra recognition to these individuals. Thank you again for you loyalty and we look forward to seeing you again soon. Cheers! Manager June G

"Great Staff"

5
02/07/2016

I am a disabled woman traveling alone. The staff at this location was OUTSTANDING. To a person, they treated me as if I were part of their family. The front desk staff came around the counter to open the door and give me my paperwork. The housekeeper got ice for me and during breakfast the staff offered help before I asked and even arranged a tray to help me gather my food. These small touches made my visit so comfortable I am ready to visit again. The manager Aaron runs an excellent hotel.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the great feedback after your recent stay with us here at the Best Western Plus Placerville Hotel. All our staff strive to ensure each guest has a memorable and problem-free stay; no matter what department or outlet they are in, everyone wants to make sure you have a great time. It's wonderful to hear how much you enjoyed your stay with us and the beautiful location. Thank you again for your encouraging words and we look forward to welcoming you again soon. Cheers General Manager June G

"Best Western Breakfast"

4
28/06/2016

We stayed at the hotel for a wedding nearby. Jeffrey, who worked the breakfast room was so friendly, and made sure we were well taken care. He's the best attendant we've had for a hotel breakfast. If in the area, we would absolutely return because of his excellent service.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I'm thrilled that we created a very memorable experience for you. We do pride ourselves on having the best team of service professionals in the city serving our guests. You can count on us! Sincere Regards Manager June G

"Comfort and quiet"

5
27/06/2016

The Presidential Suite was so comfortable and the only thing we forgot was our swimming suit(s). Bring yours, the pool and hot tub are lovely. Although the location is perfect (directly adjacent to the freeway), we were not bothered by the normal freeway noises. Beautiful flowers welcomed us. The grounds were also lovely. The staff were attentive and helpful. Overall this is a great experience. I hope you take the time to try it out.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We thank you for recommending others to come and stay with us and highlighting the features we offer and specially for posting your 5 star review.........we always say how much we appreciate all reviews but certainly find ourselves doing the "Happy Dance" when the reviews come with 5 shiny, bright stars! Hope to see you soon. Manager June G

"only game in town"

3
27/06/2016

dont expect a lot and you will be ok. . convenient to town but next to the freeways so traffic noise was very loud breakfast was crowded and barely able to accomodate visitors staff seemed harried and somewhat overwhelmed

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Hi We are happy to hear you picked this location during your travels. We look forward to having you stay with us again if and when you venture this way. And please request for a quiet room next time. I will make sure you get one. Sincere Regards Manager June G

"Good Value for the Price"

4
20/06/2016

A "last minute" RSVP when another hotel in the area gave us a "full" sized bed was a relief & reasonably priced find during County Fair weekend. Just off the highway and relatively quiet, there's a good Mexican restaurant right next door or head into "downtown" Placerville for lots of dining choices. The hotel is a bit care worn but clean with good beds, very helpful manager & staff. Breakfast (included) with attentive Chef/staff person has a good selection to choose from: muffins, yogurts, make your own waffles, scrambled eggs, bacon & sausage, bananas & apples, multiple juices and very good coffee. Ask for a room on the 1st floor if possible (numbering starts with 200's) as there's no elevator.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to share your experience regarding your recent stay here at the Best Western Plus Placerville Inn Hotel. Our staff strive to ensure every guest's need is met, and to make each stay memorable. It is lovely to hear that we could accommodate you with a nice room and we will go above and beyond to recognize the importance of you choosing us over other places . Thank you again for choosing to stay with us and we hope to see you again soon! Cheers Manager June G

"Nice Overnight Stay"

4
15/06/2016

We stayed here after a wedding at one of the orchards in Apple Hill. It's well-maintained, was close to Apple Hill, and had breakfast included. The staff was helpful. We would stay here again if we were in the area.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking time from your busy schedule to review our facility. Our whole team is elated that we were able to make you feel comfortable although you were away from home. We all look forward to welcoming you back to Placerville in the near future! Safe Travels General Manager June G

"Wedding Party"

5
13/06/2016

This motel was clean, relatively quiet and very accommodating for our large wedding party. The breakfast area, run by Jeffrey, was always clean, never ran out of coffee, etc.. It made the experience of living away from home for four days much easier than I thought it could be. The motel cleaning service was responsive and friendly. We had one light in the bathroom not working and it was fixed before I even knew someone had been called. The Mexican restaurant next door was delicious and had great margaritas. The front desk staff was friendly, courteous, and clearly wanted to make our stay a good one.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to post about the level of service provided by Jeffrey. We use posts like yours to recognize our Hosts personally in our monthly leadership/recognition meetings.We appreciate the kind words about our team and are happy to learn that you enjoyed our facility. We hope your travels will bring you back to Placerville and our hotel. Warm regards June G

"Just OK"

3
11/06/2016

We stay here because there is no better place to stay in Placerville. The new owners are trying hard to make this place nice but it's still a bit run down and needs more work. The building is three stories but has no elevator. The rooms are clean, the bathrooms are clean and the carpet needs replacement. The complimentary breakfast is just so-so; cold eggs, cold coffee, cold bacon. Maybe I'll try the waffles the next time. Good things: Red Hawk Casino is nearby, So. Lake Tahoe is a beautiful one hour drive away, Lots of nice wineries in the area and great gold rush history all around. Oh, and there's a very good Mexican restaurant right across the parking lot.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for taking the time to write a review upon your most recent visit to Best Western Plus Placerville Inn. We greatly appreciate you taking the time to share your comments and suggestions and would like to use it as an opportunity to better serve you in the future. From the comments you provided us, we're pleased to hear that your stay expectations were met through the cleanliness of the rooms. Our guest rooms are well appointed and are cared for by a Housekeeping cast who take great pride in their work. We are glad you like the hotel location and the attractions around, however we sincerely apologize for any inconvenience you may have experienced because of the breakfast item temperature. We will address this to the concerned department head.We look forward to your return stay and the opportunity to host you as our guest again in the near future. All the best, General Manager June G

"Great Priced Hotel for Our Short Stay"

4
08/06/2016

Overnight stay to visit the area and found this hotel. Very clean and nicely decorated. The pool was clean as was the restroom for pool users. The breakfast was very nice. "Jeffery" the chef in charge was very personable and did a wonderful job presenting a delicious and varied morning breakfast. When we visit the area again we will certainly return here. The only negative was our view from our room window was of the busy freeway and our vanity light was not working.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your thoughts and the very nice comments about our property and Cast Members. Your review has truly highlighted what we offer at this location. I could not have summed it better myself. And we want to eliminate few areas we missed this time and make it even better next time. We look forward to having you stay with us again. Warm Regards Manager June G

"2 Night stay in June - Great Staff, Good Breakfast Buffet, Awful Bed!"

3
06/06/2016

We stayed here a couple of nights for a friends wedding. Good location, 5 minutes from downtown Placerville. The staff was really nice! Called 5 minutes after check in and I told them the light in the bathroom was out. Within 10 minutes a maintenance man came and fixed the light. Really wonderful folks. The room isn't great, but it's not a fancy place. The bed was very firm, and for me who likes a soft mattress, it wasn't great. My boyfriend thought it was perfect...haha. The bathroom is a little odd, small vanity. The free breakfast was awesome! One of the best I have had. Stocked with all sorts of breakfast items, and a staff that kept coming in a refilling. I wouldn't stay here again if I was looking for a fancy spot, but for the price, was right on!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for taking a moment to share your recent experience at our property. I'm glad you were able to enjoy various aspects of our hotel. I appreciate your insight into the bed in your guest room and apologize for the fact that we could not meet your expectations on the comfort. The quality of sleep for our guests is not something we take lightly and I will use your feedback with our corporate design team asap. I work with amazing people and your feedback will mean so much to them, as it did to me. Thank you again for the gift of your feedback. Sincere Regards June G

"couple trip"

4
06/06/2016

convinient location, we spend 2 days at this hotel, room was nice and clean and nice breakfast in the morning close to restaurants/grocery and convinient stores. will come back againg in the near future

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for taking time to write on your recent stay at the Best Western Plus Placerville Inn. Our team takes pride in keeping the hotel clean and presentable at all times and we pride ourselves on always providing a friendly and genuine hospitality when serving our guests. We look forward to serving you again! Warm Regards Manager June G

"Underwhelming, but amazing staff!"

2
01/06/2016

I recently stayed here for three nights during a friends wedding. I am a very optimistic and encouraging person so I wanted to start with the good/highlights: Most of the staff (other than front desk) were AMAZING. Specifically, Bruce who singlehandedly cared for 100+ guests each morning as they come to eat the free breakfast. This man worked so hard, was incredibly nice and went the extra mile for each person. Honestly, I have never seen someone work so hard! He was truly amazing. I only wish the hotel would give him help. This is WAY too much for one person to do alone. I run a 30 room hotel myself and I would NEVER have just one person at the breakfast! This man is a hero and if he would move to colorado, I would hire him in a heartbeat and give him a huge raise! The breakfast itself was robust, complete with Hot Waffles with everything you would need to doctor them up, bagels, eggs, breakfast meats, hot coffee, pastries, yogurt, etc. I was also greeted by the other cleaning staff in an incredibly courteous manner. When I was walking down the hall headed to my car, I was greeted with "Good Morning! Thank you so much for staying with us. I hope you have a GREAT day." It was nice to be greeted this way. Now to share some of the not-so wonderful things: This motel is certainly nothing to write home about. The rooms are a bit outdated (my guess is they haven't been touched since the 80's or earlier). The pillows were chunky and the rooms were stuffy. The AC unit worked *some of the time. Our friend who was getting married booked this with a block of rooms over a year out. They filled the block of rooms and was told they would have access to a room to do an after party after the wedding. We called to confirm the times and dates of the after party a few days before and everything was fine. However, when 30+ people arrived back to the hotel, we were told that the room was not available. They said that the room was reserved for earlier that night. They were not going to give us the room to use until we continued to talk with them and the manager. They eventually allowed us to use the room but there was no staff there to help set up, clean up or provide ice, etc that was supposed to happen. They did not apologize or acknowledge their failure and tried to blame it on us! We were simply trying to get things taken care of so the bride and groom did not have to deal with this on their special day. It was a bit of a nightmare. However, the night ended late and we had a good time regardless! We are grateful we worked it out and made the most of an unfortunate turn of things. We were told at check-in that due to my diamond status, we could have a late check-out but we would need to call the morning of check out to arrange. I did that as I knew I would need a bit more time to check out. I arranged this before going to bed (it was early in the morning). We were woken up with loud knocks on the door FIVE TIMES! We even had the do not disturb sign on the door! The first time was at 9am and it was maintenance. He knocked...we ignored as we were sleeping. He walked in and yelled "Maintenance" We said, we were still sleeping and he said "Did you put in a maintenance request?" We said "No" and he said "Whoops.... must be the wrong room" and slammed the door and walked out. Then about an hour later, we got a knock from Housekeeping. They asked when we were checking out. I told them that I arranged a late check out and she politely apologized. We were then awake but showering when we got another knock from the same maintenance guy. Since I had just gotten out of the shower, I opened the door in my towel. It was now 11am. He said he was here to fix the issue we asked about and again I told him that we did not have an issue. he said "you know it is check out time right?" I told him that we had arranged a late check out and he said "Oh... I have no record of that" and he walked away. This continued to happen. two more times by housekeeping. All in all, this was not a good experience. We loved being with our friends at the wedding and we were happy to have a place to sleep but for the price and the experience we had, (other than Bruce and the other staff that were so sweet) we would not return. I would NOT recommend this place to any family or friends in the future.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I was very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I assure I will personally investigate the entire series of unfortunate events and take care them ASAP. I really feel it was very kind of you to mention Bruce's name. And yes you are absolutely right that we are very lucky to have him in our team. And he will definitely get help on busy days unlike the other day. I hope we get an opportunity to win back your business soon. Warm Regards June G

"Best Western Plus Placerville Inn"

5
31/05/2016

Great motel and service. Happy and June Rock!!! Thanks. After the discovery of gold at Sutter's Mill in nearby Coloma, California, by James W. Marshall in 1848 sparked the California Gold Rush, the small town now known as Placerville was known as Dry Diggin's after the manner in which the miners moved cartloads of dry soil to running water to separate the gold from the soil. Coloma is a great place to visit. Later in 1849, the town earned its most common historical name, "Hangtown", because of the numerous hangings that had occurred there. Steve and Joy

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Your nice comments and your loyalty is well appreciated. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything to make you smile. Please do contact us directly for your next visit in order to arrange all you request prior to your arrival. All the best for 2016!! Warm Regards Manager June G

"Nice room, comfortable beds and Bruce was awesome keeping buffet stocked"

5
29/05/2016

My wife and I (and her family) stayed here before a rafting trip and the rooms were nice and beds very comfortable. The next morning we had a nice breakfast buffet and Bruce was working hard to keep it stocked. He was very personable as well, it is nice to see someone take pride in their work! I travel quite a bit and I see way too many people who have a bad attitude.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Its great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team and keep them motivated. Bruce(and all of our staff), believe in providing that personalized service, and I agree with you, that he is very good at his job! We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Regards June G

"Everything we expected"

5
28/05/2016

We decided to go white water rafting and booked this motel the night before. The staff were quick and professional. The room was clean, large and bed comfortable. The pool and spa were nice. There was a local Mexican restaurant/bar next door(walking distance) that was really good. The continental breakfast had scrambled eggs and bacon available and was attended to by the staff.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comment. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect and deserve, Thank you again, and we look forward to seeing you on your next trip to Placerville. Best Regards, June G

"Very comfortable property"

4
27/05/2016

Clean and comfortable. This facility had large rooms. Everyone was friendly and helpful. Could not believe how quiet this location was at night. Breakfast was good and the area was kept clean. No time waiting

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
What an amazing review, know you have made our day!! Best Western Placerville Inn is truly an amazing place and we are so happy we meet your expectations. Hope we may welcome you home soon. Kind regards June G

"Convenient stop"

4
27/05/2016

My friend and I stayed here on a quick getaway. It was clean and comfortable if not fancy. The staff was courteous and the breakfast excellent. Any time I can get waffles AND bacon AND scrambled eggs I am a happy camper!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the stunning review. Hope we may welcome you back soon. Kind regards, June GM

"Nice stay in Placerville"

5
26/05/2016

This facility was pleasant and friendly. They are professional and and helpful. I would absolutely would stay at this facility again. It has easy access to and from the highway. Close to stores and gas.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Warm Regards Manager June G

"Dissapointed"

3
24/05/2016

Place just felt unclean. Simple request of extra pillows was ignored - cleaning staff didn't show up that morning. Bathroom floors felt sticky. Breakfast was lukewarm. Just not a very pleasant experience at all.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you come back to our hotel, I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. Warm Regards Manager June G

"Great place to stay in the Gold Country"

5
23/05/2016

We were very happy with everything about this hotel even though it was a bit out of the way. The nearby Mexican Restaurant was great for dinner and breakfast was great and so was the employee looking after it - very friendly and helpful.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us directly for your next visit in order to arrange all you request prior to your arrival. All the best for 2016! Warm regards Manager June G

"Accommodating and Great Breakfast"

5
21/05/2016

We have stayed at this hotel for the past 5 years during our annual trip to CA. Staff was quick to change our room to a handicapped one close to parking. Hotel was quite and beds were VERY comfortable. Breakfast was best we have experienced and remodeled eating area was well done.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the fantastic comments. We are all about creating authentic experiences and I'm so happy you took a chance on us and allowed us to exceed your expectations. We hope to see you gain soon. Warm Regards Manager June G

"Good location; poor experience"

2
18/05/2016

We picked this hotel for its location - close to family we were visiting. The room was quite large and had everything we needed. The bed was okay but not great. We stayed for 3 nights and did not receive maid service after our first night. They shorted us towels the next day and we didn't notice until we were getting ready to leave to the airport. Worst thing was the smoking. Ashtrays by the doors encouraged staff and guests to smoke right next to the doors, including inside the pool area. Guests on the first floor smoked on their balconies. Even thought the location was perfect, we won't stay here again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Hello, Thank you for writing the review for our property. I am very disappointed to hear that we could not make your stay pleasant. I will definitely find out why you did not get service any of the day. As a thumbrule we provide maid service everyday unless there is a quiet please sign outside. My sincere apologies for this inconvenience. I am certainly upset about staff and guests that ignored our Smoke Free Policy. We strictly try to reinforce our hotel as Smoke Free and we do mention the $250 charge associated with violation of the policy on our registration card to all our guests. I assure we will have a training session on this for all our staff members. But I apologize on behalf of my team. If you give us another opportunity, we can go extra mile to make your stay pleasant. Please do not hesitate to call me directly at 5306229100 extn 401. Sincere Regards Manager June G

"Clean, comfortable, reasonable"

4
17/05/2016

Great service and people. Clean rooms, comfortable beds, great breakfast. Good deal for the money. Great place to stay for wine tasting! Located near El Dorado and Amador county wineries. We were there for a wedding and they took good care of us. Jeffrey in the breakfast area did a great job, very helpful and very accommodating.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your kind feedback and words regarding our Hotel and specially our staff. We are looking forward to welcoming you again very soon. Kind regards, June G

"Nice place in Placerville"

4
16/05/2016

Was able to check in early at 2:00pm despite the ongoing wedding party that must have filled the hotel and kept the staff busy. In fact we thought the front desk was very helpful with tips on where to eat and what to do in town. The room was spotless clean with good décor and furnishings and the bathroom was good sized. The breakfast was better than expected too. WiFi worked perfect even on my old Nook tablet. Nice place where pride of the franchise owners shows up in the small details.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for such a kind review on Trip advisor and particularly for praising the prompt efforts of our Front Desk team. Not only that, I would also like to thank you for complementing our room cleanliness, hotel facilities but most of all our dedicated employees. Thank you for being our guest and thank you for sharing your positive experience here in Best Western Placerville Inn with other Tripadvisor readers. Sincere Regards Manager June G

"Great stop!"

5
16/05/2016

This was a fantastic place to stop in Placerville after touring wine country! Aaron in the front office was very helpful when we needed an extra towel and had to pick up an early to-go breakfast. Overall, great stay!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service . Aaron (and all of our staff), believe in providing that personalized service, and I agree with you, that he is very good at his job! We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Warm Regards Manager June G

"Charged for a reservation made in error"

2
06/05/2016

Unless I am able to reverse the charge for a reservation I made in error I would consider Best Western to be extremely non-user-unfriendly, particularly since I immediately made another reservation for the correct date upon discovering my error. I essentially have paid twice for an overnight stay. I understand non-cancellation policies when they apply to changes of travel plans, but this was a simple mistake I made in a moment of carelessness on the on-line reservation page and should qualify for a reversal of charges.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
It was a pleasure talking to you over the phone. Great that we could resolve the issue right away. Your charge has been reversed and all taken care of. But I would like to personally apologize for this inconvenience. At the same time I am happy to have you back coming Monday. Look forward and want to make sure your stay is wonderful. Warm Regards Manager June G

"Great value"

4
05/05/2016

The room was clean and spacious with two queen beds. Breakfast was good with many choices. The people were nice especially Jeffrey who I met in the breakfast area. The location is right off highway fifty. It is close to many wineries and tasting rooms.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our staff members. They are constantly trained and also motivated to go extra mile for our guest satisfaction. Appreciate your time and feedback. Warm Regards Manager June G

"The breakfast was amazing and the service was wonderful... Thanks Bruce!!!"

5
04/05/2016

The room was clean and had everything we wanted plus more. Bruce, made sure we had a huge variety of hot fresh food for the complimentary breakfast. Thank you Bruce for the amazing service and wonderful breakfast. We came to get away and we enjoyed ourselves so much we know we will be coming back.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I am glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service. It is based on this feedback, that we are able to deal with issues as well as pass along appreciation to our award winning staff. Bruce has been a valued addition to our team here in Best Western Placerville, and goes above and beyond to accommodate each guest request, each time. We look forward to having you back to our hotel in the near future, Warm Regards Manager June G

"Noisy and older hotel"

3
02/05/2016

We were there for a wedding. Everyone with the party complained of noise. The staff was not prepared for the amount of people staying at the hotel. The hotel attempted to take care of their errors (still waiting for charges to fall off that weren't mine).

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your review of your recent stay with Best Western Placerville Inn .Friday and Saturday night is consistently our busiest night and occasionally the gatherings in some rooms can get out of hand and creates noise complain for few . I am sorry that this happened while you were our guest. Sometimes even though we try our best, we fail. Please contact me directly regarding the charges you are waiting to fall off. My email address is [email protected] Hope you will give us an opportunity to serve you again. Warm Regards Manager June G

"Beautiful location"

5
01/05/2016

The room was clean and had all the amenities we needed. Nick, the manager, made sure we were happy. They also serve the most wonderful full breakfast in the morning. It really starts your day off well for travelling: eggs, sausage, yoghurt, waffles, juice, coffee, etc. Couldn't have been happier with the service.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for the great review! I'll be sure to pass your comments on to Nick, he'll be thrilled! We really appreciate your comments regarding our breakfast variety and our service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Hope to see you back soon. Warm regards Manager June G

"Beautiful"

5
29/04/2016

Very nice place. Jeffrey in the breakfast area was amazing . He made sure everyone was happy and content. Thank you Jeffrey for the wonderful service. Clean and spacious rooms. Nestled in the hills. Definately recommend. Will stay here again with the family.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I would like to personally thank you for taking the time to write your comments, and to give us this positive review. Our staff are very much dedicated to providing exceptional customer service for every guest, every time. Thank you again, and we look forward to serving you again soon. Warm Regards Manager June G

"Nice"

3
28/04/2016

The place was clean the staff was nice and friendly and Bruce was helpful and attentive. The Mexican restaurant right next door was convenient, food pretty good and margaritas big and tasty, staff was also nice and friendly. The room didn't have a thermostat which wasn't so great. We opened the window which was fine until the 430 am traffic started up which was loud, the place is right on the freeway, oh, and the pillows are TERRIBLE!!!! 5 little squares that were over stuffed like couch pillows, would have been better off using my boots as a pillow.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for your nice review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within this year. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at [email protected] if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our property. And I promise you will get a quiet room next time. Warm Regards Manager June G

"Family Feel From Friendly Staff"

4
27/04/2016

We have stayed at this hotel a few times over the years and this past stay was by far the most pleasant. The staff was courteous and helpful. The rooms clean and comfortable. Even the continental style breakfast was not bad and in fact the pancakes from their auto-make machine were pretty good.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I am really happy to read that you got a family feel from our staff during your stay. I will consider this one of the best review titles. Thank you so much for acknowledging our hard work in such a beautiful way. Appreciate your time and effort in sharing your impression with us and many other travelers. All the best and warm regards! Manager June G

"Super Clean"

5
27/04/2016

Rooms clean, breakfast was great. Staff was polite especially Bruce, checked on us making sure everything was good. Would recommend anyone to stay here, its very easy to get to. Right off the freeway.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are very pleased to read that you had a good time in our hotel and will certainly take your comments for further encouragement amongst the team. As we put a lot of effort in training to ensuring warm and personalized service towards our guests, it is a great joy for us to see that Bruce's effort was so much appreciated. Rest ensured, that it will find as well its internal recognition. Warm Regards Manager June G

"Good Sleep"

4
25/04/2016

My husband and I loved staying here. Good sleep clean room and everyone was happy to have us. We got a call after checking in with in 10 minutes to make sure our room was to our liking. There is good Mexican food across the parking lot it's close to Red Hawk Casino. and they have a free breakfast in the mornings. My husband loves the waffle's and I must say so do I. Good coffee

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We always appreciate the positive comments left by the most important people in our world; our guests. I am glad that you enjoyed your stay with us, enjoyed the various amenities and that our staff have gone above and beyond in terms of service. Thank you again, and we look forward to seeing you (and serving you) in the near future. Warm regards Manager June G

"The Most Comfortable Beds outside of Home"

5
25/04/2016

Most people that I talk to and including ourselves don't usually get a good night's rest outside of their own home and bed. However, we have always enjoyed a good night's rest at Best Western Hotels. The beds are very comfortable and for us it's a major plus for our stay away from home.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review our property.I thank you for your comments, It makes me very happy to hear that we could give you the feel of being at home, It is indeed a fulfilling feeling for the team who work hard every day to ensure a positive guest experience. Warm regards Manager June G

"Beautiful"

4
24/04/2016

Affordable we stayed pool side view. Quiet and comfortable. The weather was perfect for relaxing pool side we decided to stay another night. The exercise room isn't great , but hey go for a walk and stop and smell the beautiful roses . Friendly staff - Restaurant next door and 2.5 miles to old placerville

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. We are open for new suggestions for our fitness center. You are welcome to share your ideas please. It's nice to see that our effort in Service and our arrangements find its recognition as well. Thanks again and all the best. Sincere Regards Manager June G

"Close to Everything"

5
24/04/2016

We were met by the General Manager, June G. June was exceptional from the start. June advise us that she will check to see if our room was available for us to check in and yes it was ready. This Best Western is completely different. The hotel colors are very nice and some rooms have a balcony. The hotel stairwell is indoors. We were placed on the third floor. The room is spacious with a flat screen tv, microwave oven and a fridge. The room was clean and nice. This hotel is very convenient to getting on and off Highway 50. The hotel is also close to strip malls consisting of restaurants, banks, Safeway, CVS, Kmart, Ross, UPS store, gas stations and a Mexican Restaurant next door to the property. We enjoyed our stay and shall return. The hospitality is exceptional and it is the closest hotel to the Red Hawk Casino. This hotel is also close to the famous Diamond Springs Hotel Restaurant. When you are in the area, I would suggest you choose this hotel.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. And I agree, our location is one of our USP. I am very happy to hear you will recommend our property to your friends and family. Hope to see you soon. Sincere Regards June G

"insurance coverage"

4
22/04/2016

nice place ,friendly staff.a bit loud due to freeway nearby.has casino shuttle that is convenient and easy to access.has nearby restaurant.nice landscape,well maintained has a happy hour in afternoon.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your kind words and compliments,We certainly spend a lot of effort to maintain our facilities including landscaping, always on top level, but also nice to hear that you highlight our team members. Every new amenities that we start is always keeping in mind what our guests might enjoy and remember. Thank you so much to acknowledge our happy hour idea All the best for 2016!! Warm Regards Manager June G

"Great Weekend!"

4
18/04/2016

We come here every year for a yearly event. It's usually fine, but this year it was a cut above. The service was excellent. From the assist with the luggage checking in, to the extra keys, and the impromptu bar set up by the pool Saturday night run by the hotel manager. "Raider Dave" who bar tended. He's a great guy, (even if he is a Dodger's fan) and a lot of fun. But he runs a tight ship. And I have never seen anyone work harder than the two men working the breakfast area in the mornings. Also, every person we encountered at the front desk was cheerful and efficient. Can't wait for next year! The only negative was the hot tub heater wasn't working, but people got in anyway due to the great weather.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We are delighted you enjoyed your stay with us and thank you for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage. We look forward to seeing you again soon! Warm Regards June G

"2016 Passport Weekend 2"

4
18/04/2016

Check-in and Check-out fast and professional! Centrally located for wine tasting in Eldorado County. Complimentary breakfast - luke- warm eggs and sausage the first morning - luke-warm eggs and bacon the second morning. Need more breakfast staff help.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for the review! We greatly appreciate your recognition of our front desk clerks and posted a copy of your kudos for the entire staff. Additionally, thank you for your suggestion regarding our extra breakfast staff help we recognize this is an issue and hope to have a remedy for this very soon. We are very happy you enjoyed your stay and hope to see you again in the near future! Sincere Regards Manager June G

"Great location"

5
18/04/2016

We had a very nice stay. The staff is friendly. The Inn is close to many attractions. Casa Ramos Mexican restaurant across the parking lot, no need to fire up the car. Roses around the grounds are beautiful. It is a good deal compared to other places to stay in the area. The pool is nice. There is a hot tub and they have a bar in the lobby for happy hour. Friends meeting here have a great place to visit and enjoy their time together.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for the fantastic review and wonderful comments! The staff and I are so glad that you had so much fun with us! We look forward to seeing you again soon. Sincere Regards Manager June G

"Cute and clean,"

3
16/04/2016

Arriving at this hotel the outside is very attractive. The flowers and outside pool are inviting. If you can request a room with a balcony or access to the pool, do so. Otherwise the opposite side of the hotel faces the highway that is noisy. We didn't have a balcony room and that was a disappointment. We were on the third floor, I never found an elevator, so we carried all our luggage up the stairs with my bad knee. The breakfast area is nice and food options were good. I would have probably given a higher rating of it wasnt for the stairs and the non balcony room.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your response!! Always looking for better ways to serve our guests! I do apologize for your discomfort during your stay. I am sorry that we could not accommodate a balcony room this time. But I promise I will take care of a balcony room for your next stay. You can reach me directly at 5306229100 extn 401. And I am glad to share that we are already working on our elevator project. Look forward to see you next time. Sincere Regards Manager June G

"Not the best BestWestern "

2
15/04/2016

As we entered the hotel we were greeted with strong smells of disinfectant in the halls and room. If you have allergies beware. The room smelled of cheap cologne and the chair was seriously stained. The complementary breakfast was good.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for taking the time to review our property.Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I, sincerely apologize that we could not make your stay pleasant at all. We will definitely do whatever we can to take care the strong smell issue. The stained chair has been discarded. If you give us another opportunity I would love to speak with you directly, so please ask for me. Sincere Regards Manager June G

"A HOME AWAY FROM HOME!!!!"

5
13/04/2016

My job requires me to travel 2/3 of the year meaning i spend vary little time at home. threw experience i tend to choose the best westeren name over all the other hotels out there. haveing stayed at over 30 different best westerns i would have to say that hands down, The Best Western Plus Placerville Inn Is by far the the best hotel experience that have had all year. with A++ front desk customer service from Aaron, this place is my home away from home. its people like Aaron that make all the traveling worth it. If checking in when Aarons working your guaranteed a friendly warm greeting and prompt service at any time that it is requested. my work this week is in sacramento ca, and im writing this review from placerville ca (40 min away). the commute alone should give you an idea as to how much i love it here. So, If your ever up this way either staying or passing through on your way to tahoe, id strongly advise you stay atleast one or two nights here!!!!!! I found out about this place 2 mos ago and this is my 3rd visit to this Best Western. I only wish that all the other Best Westerns would use Aaron as a model for all their employees. will defiantly come back again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincere Regards Manager June G

"The staff was great!"

4
06/04/2016

Our rooms were nice and the people were friendly. I appreciate the front lobby, "Happy", was truly a personable host. She was eager to please even when we needed a different room. The breakfast was outstanding. Jeffrey was quick to respond to our needs. Never let anything get depleted. I will visit again. Debbie M.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincere Regards Manager June G

"NICE"

4
05/04/2016

I had a very pleasant time at the Best western. My hotel rate was kind of pricy,but I have to say that the breakfast was awesome. Then the place was very close to the casino so that is a big plus. I hope to get a good rate when I go back because I like the location I just wish that it would be a little be more affordable so I have more money to play.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for your feedback regarding your visit with us. I'm pleased you provided this feedback, we need to know what we are doing well and what we need to improve upon. Great to hear you enjoyed our breakfast and I agree our location is unbeatable when it comes to access to downtown as well as the casino. And next time I promise I will look into personally to honor you some special rate. Do reach me at 5306229100 extn 401. Hope to see you soon. Warm Regards Manager June G

"Jeffrey took care of us."

3
04/04/2016

Jeffrey the chef took very good care of the breakfast area. The Sunday we checked out was very busy and Jeffrey made sure all of the breakfast items were well stocked and replaced before they ran out. In addition Jeffrey kept the serving areas and tables clean and ready for the next patron. Our Hats Off for Jeffery!!!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Jeffrey (and all of our staff), believe in providing that personalized service, and I agree with you, that he is very good at his job! Warm Regards Manager June G

"Relax"

5
04/04/2016

This was a great place to stay in the Placerville area. It was close to many amenities and activities. BW had a hot tub and free breakfast which is why we chose to stay there. It was quiet and well maintained. I was disappointed though that I spent an hour with my phone service since I could not get internet on my phone. I could get it in the lobby but not in the room.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to share your positive review of the Best Western Placerville Hotel. I am so glad that you enjoyed your recent stay with us and our superb location allowing for easy access to public amenities and activities. I will look into the internet issue that you have noted, in an attempt to correct and fix it right away. I hope that when your travel plans bring you back to Placerville, you will once again choose to stay with us! Warm Regards June G

"Fine lodging & terrific breakfast"

4
02/04/2016

We had a lovely breakfast at our stay at this motel. Buffet has fresh eggs, waffles, cereal, coffee, juice, etc. We were in town for a family wedding. Beautiful part of California. Motel has swimming pool, but we didn't try it. Room was fine. It has a fireplace.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We really feel honored by your kind comments and appreciate that you took the time to share them. Its our highest mission to ensure complete guest satisfaction and memorable moments. It would be great to see you soon again in Placerville. Thank you and all the best! Warm Regards Manager June G

"Great Value/Friendly Helpful Service"

5
29/03/2016

We stayed at the BW on a trip to see the World of Outlaws race at the Fairgrounds. Very close and easy to get to the Fairgrounds. Very courteous employees. Jeffrey was especially helpful and friendly while we were having breakfast, helping us with the pancake machine and filling up the food that was getting low. Large, clean rooms made this stay a great value. Will definitely stay here again!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Jefferey (and all of our staff), believe in providing that personalized service, and I agree with you, that he is very good at her job! We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments! Warm Regards Manager June G

"Pet Friendly Lodging in Placerville"

3
25/03/2016

We were in Placerville for an event at the fairgrounds, and chose this motel because it allows pets. I would definitely stay here again. The Good: * Pet Friendly. Although the motel's policy says that pets can't be left unattended in the room, the staff here didn't take exception to our leaving our small, well-behaved dog in his crate while we were at the fairgrounds. They said that they'd have to charge us if the dog barked and bothered the other guests, but since our dog will wait quietly for us in his crate, there was no issue. * Spacious room with small refrigerator, microwave, and safe. * Shower/tub combination in the bathroom. * Full breakfast included. * Generally clean and well-maintained, with a couple of exceptions (see below) * Friendly, gracious staff. Front desk personnel, housekeepers and breakfast room attendant were all pleasant and helpful. * Conveniently located - a short drive to the fairgrounds. * Mexican restaurant next door. Some Improvement Needed: * The website says to call the property directly to reserve a pet-friendly room. When I called mid-February to make the reservation, their phone wasn't working. (Possibly due to an extensive area outage.) I called the toll-free Best Western number to make a reservation and specified that I wanted a pet friendly room. They sent an e-mail confirmation, but it said nothing about a pet friendly room. So I had to call the toll-free number again, to have them update the e-mail confirmation. I was able to reach the property two days later, and reiterated my request for a pet friendly room. However, when I called the motel on the day of our arrival to request an early check-in, they didn't realize that we'd have our dog with us. Long story short, we got a pet-friendly room, but it took multiple calls. * The front desk clerk told me that there was a nice area where I could walk the dog. She directed me to take the stairs to the first floor, and go out the door to access the area. It's behind the hotel. I don't recommend it. Fine for dog walking, but it's isolated and I felt uncomfortable being back there by myself. There wasn't a suitable trash can there for depositing dog waste, and once you leave the motel, the door locks behind you. You can't get back into the motel without walking around the building. If you find yourself in this no man's land, the best bet is to walk towards the back parking lot. I made the mistake of walking towards the main road. It was rough going. There are many thorny shrubs; not easily traversed by a Chihuahua. I had to carry the dog back to the hotel entrance. After that experience, I just walked the dog in the landscaped area adjacent to the parking lot. * Our window looked out on Hwy 50, and the room had a lot of traffic noise on the afternoon of our arrival. It was quiet when we got back late that night. We were there on a Wednesday night. Hwy 50 has a lot of traffic on Fridays and Sundays during the ski season and during the summer, with weekenders going to and from Tahoe. So traffic noise could be an issue well into the night depending upon the time of year and the day of the week. * There were two members of the housekeeping staff who were working in the hallway outside our room when we first arrived. They were pretty noisy. Our room was also noisy on the morning of our departure, when the guy in the adjacent room was having an extended conversation on a speaker phone. (Not much the hotel could have done about this guy, but just making a point that the room was not as quiet as we'd have liked.) * We had good night's sleep here. My husband thought the bed was comfy enough. I thought that the mattress sagged a little bit in the center. * The bed linens (sheet, blanket, coverlet) were thin, and there wasn't a spare blanket in the closet. It was chilly during our stay, and it would have been nice to have warmer covers. Also, I noticed the next morning that the top sheet had some set-in stains. I'm sure the sheet was clean, but I don't think that a motel should continue to use stained sheets. * I had a $10 voucher from Best Western. I was told it could be applied upon check out. The morning clerk had difficulty applying the voucher, so he just took $10 off my total bill and handed me an invoice showing a balance due of $10. He said he'd have to use another computer to clear the charge. While I was happy that Best Western gave me this voucher, I think they should offer better training so that the experience of using the voucher is seamless for the guest.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for sharing your experience here. Your comments are very much valued as we strive to improve with each and every guest stay. We are happy to see you highlighting our team as well. I will certainly share with them. We will most definitely review the mentioned issues specially the training part because training of team and the highest quality of products are our priority. Please do consider to stay with us in future and request for a quiet room. I will personally look into your requests and make sure that is honored. Regarding the confusion in getting a pet room, I will address this with corporate ASAP so that our guests can have a smooth reservation making experience. Feel free to call me directly at 5306229100 extn 401 anytime. Warm Regards June G

"nice place"

3
23/03/2016

This is a nice place to hang your hat for a night or two. We've stayed with this BW every March for the last 7 years for a charity event we attend in the area. The rooms are spacious. We had a room with a fireplace(not real wood. The plug in type). The grounds are well kept. The pool was super clean(not heated). The staff is friendly. The wi-fi was only ok.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Sincere Regards Manager June G

"Great Customer Service from Dave only"

3
21/03/2016

I had a funeral for my father on March 5th and I have to say Dave was outstanding. Dave's coworkers were not. Most all of them were rude or did not understand English. The (East Indian) front desk clerk seemed angry and had me repeat over and over how many rooms I had reserved until Dave stepped in to help. The women at the front desk(Hispanic) that I reserved the initial reservation was not friendly, slightly rude and seem as if she was doing me a favor to book me room at $135 a night for average room with no view. I have to say the women who set-up the breakfast on 3/7 and 3/11 was very kind but most of all Dave was great, so sweet about how I was doing and so kind to all my family that travel from all around the state. Found out Dave is from Sunnyvale where both my husband and I were raised. If Dave is not the manager there, he really should be or better yet he belongs at a Ritz Carlton. He is five star all the way!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you very much for taking the time to review our property.Your input, and the feedback is vitally important to us and we always want guest expectations to be met during your stay. I'm deeply sorry to hear that you had to experience such customer service. This is highly uncharacteristic of our staff. Be rest assured this has been escalated to the higher authority and action will be taken. We are positive and hope to see you again in the future and you can reach me directly at 530-622-9100 extn 401 if I can be of any assistance.

"Family Outing"

5
19/03/2016

My family of 2 adults and 2 children enjoyed our overnight stay. Room was very clean and updated. We liked the fridge and microwave and of course flat screen TV. Beds were comfy and we all got a good night's rest. Complimentary breakfast had a variety of goodies for all our tastes. Jeffrey, who was taking care of breakfast area, was attentive, stocked up when needed, and kept area and tables clean. Overall, great service by all employees and we had a pleasant stay. Only neg, much to our kids disappointment, pool was cold. But, the warm hot tub made up for it.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm regards Manager June G

"Overpriced and smelly"

2
14/03/2016

My department paid for this and I stayed in 324. The bath tub smelled like mildew and there was this bubble on the ceiling from a leak. The carpet was not wet so I knew it's something they haven't taken care of in a while. I would drive a little farther and stay in el dorado hills.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the bubble and mildew issue, and or, spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. If you come back to our hotel I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you again in the future and wish you the very best. Sincere Regards Manager June G

"Nice Hotel But Lousy Wi-Fi Internet"

3
10/03/2016

I recently spent 2 nights at this establishment. My room was spacious and clean. The full breakfast included in the room price was good. However, the free Wi-Fi Internet was terrible. I had to go into the lobby to first connect to the Internet. It worked O.K. during the late morning-mid afternoon but in the evening, it was essentially useless. I was dropped offline several times and was unable to respond to e-mails. If you don't need an Internet connection, I would recommend this hotel. However, if you do need an Internet connection, I would look elsewhere.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking the time to give us your feedback. We will certainly investigate your concerns ASAP. I apologize for your poor experience, and want to assure you this is not typical of our hotel. We will check the mentioned room immediately because we have been investing in the last months an enormous amount of money into the whole system.Should you ever want to give us another chance, please message me directly through Tripadvisor and I can personally get involved and help ensure a much better experience. Sincere Regards Manager June G

"good"

4
10/03/2016

The room was very clean. I requested a room away from the road side when I made the reservation but was given a room facing the road at check in so it was a little noisy. The breakfast room was cold so the food did not stay hot very long. There is no elevator so if you don't want to do the stairs, get a room on the lobby level..

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for your comments, we really appreciate that you took time to give us your feedback. I certainly apologize for the noise issues that you had, and also regarding the breakfast room temperature. We will right away address them and do the needful. Regarding the elevator concern, I am delighted to let you all know that we are in the process of getting that installed very soon. We appreciate your business and hope you will give us another opportunity. And I will personally make sure to accommodate you in a quieter room. Regards June G

"Horrible turned OK"

3
07/03/2016

I have to divide this into 2 parts because I had 2 experiences in the same visit. Night 1- I booked this on Expedia and I had accidentally chosen the handicapped room. I did not need it, it was purely by accident. Upon checking in and finding this out, I asked if I could have a different room because I don't like being on the first floor as a single woman. The man behind the counter was super nice and started to look and then the woman, who was so not nice at all, said no. I said I would pay the difference of moving rooms and she said no, since it was pre-paid. I again said it was an accident and asked if there was anything that could be done but the woman said no because "I picked this room" and the reason I got it cheap was because it was handicapped. When I got to my room, it reminded me of why I normally don't stay in best westerns. The location, because it was handicapped accessible, was the first room in the building. On a corner, next to the door and hallway. It was by far the loudest and worst night I had ever spent in a hotel. I could hear every conversation outside of my room, word for word. I could smell the smoke of people smoking outside my patio doors. I could hear the house keeping carts on the tile entry way. It was miserable. I awakened by drunks outside my room around 130 in the morning and ended up being up until 530 because of all the noise. Needless to say, I woke up less than chipper. I went to the office again and got the nicest most helpful manager guy ever. He really saved the day. I asked if I could get a new room and he was able to move me around, at like 830 in the morning, with no issues. No extra charges, no drama. He really made my trip better. I checked into the room, which was bigger than the first one and on the third floor. It was completely different than the first night. No noise, no issues. Comfy bed and everything. Really, I wasn't in the room much the second night but my mind was put at ease in the new room. I don't know what the issue was the first night or why the lady was not so nice but the second day was saved thanks to the manager at the front desk.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our customer service. I would invite you to contact me personally at 5306229100 (extn 401), to discuss this with you further. (email is [email protected]) Sincere Regards, June G http://www.tripadvisor.com/ShowUserReviews-g155043-d188301-r122111812-Ramada_Saskatoon-Saskatoon_Saskatchewan.html#

"Pilgrim"

3
07/03/2016

Made us so hard to find ways to exit . No elevator will confuse older people, specially at time of emergrcy . The elevator access will make it easy way to remember where their way out near the stairs. Luggage going up and down to 3rd floor is a hussle .

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
We apologize for the inconveniences you experienced during your stay due to no elevator. So let me use this platform to share a great news with you. We have already started working on installing new elevator for our property. This will definitely enhance our guest stay experience. Superior guest experience has always been our goal. But big budget projects like these takes little time. Till then please do not hesitate for help with luggage any time of your stay. Thank you for your feedback. Sincere Regards Manager June G

"Placerville Inn"

5
05/03/2016

I would recommend this Inn to anybody who wants to visit Placerville. The staff is great, the service is great, and the rooms were spacious. The location is convenient and just off of the highway. I will be definitely using this Inn again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for writing such a positive review about your stay. I would definitely share this with my team. Reviews like these keep the team motivated and focused. Really appreciate your time and business. Sincere Regards Manager June G

"Best Western Plus"

1
18/02/2016

Booked through Priceline and the room we had was different from what we reserved. Had to pay more to upgrade to what we were supposed to have. Plumbing broken. Very dirty room. Would not recommend this hotel.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Sincerely apologize because we could not make your stay pleasant. But we will get into the bottom of this and investigate and take measures right away. I hope you will still consider to stay with us. Appreciate your feedback. Sincere Regards Manager June G

"Good for a one-night road trip stay"

3
09/02/2016

The hotel is good for a one night stay if you are on a road trip or going to Tahoe mountains. Was little disappointed because it is classified as Best Western "Plus" but I did not find anything nicer than a usual BW hotel. Having said that basic amenities were good. The hotel looked neat and clean, rooms were average with basic amenities. Nothing negative about the stay.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for taking out time to write this review about your stay in Best Western Placerville Inn Your feedback is always valuable and we would definitely work on making our product better and our service supreme. Appreciate your business. Sincere Regards Manager June G .

""Quiet Room" not so quiet"

3
09/02/2016

I asked for a quiet room upon check-in, and was put next to the ice machine, which I did not realize when I entered the room. Was awakened many times during night from people filling ice buckets. Told front desk at check-in, all they said was that the guy that checked me in was new, sorry. Would have been more appropriate to get a discount for not getting what I asked for. Also, why in the world is the ice machine so close to guest rooms??

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Sincerely apologize for the inconvenience you went through during your stay. We will definitely investigate why your request was not taken care of. Appreciate your feedback and we will make sure this kind of carelessness is not repeated. Hope you will give us an opportunity to make your stay pleasant next time. Sincere Regards Manager June G

"Great Hotel and Facilities in a Good Location."

5
08/02/2016

Very convenient location just off Highway 50, we called here on the off chance whilst travelling through the area and we were not disappointed. Very nice well appointed room, clean and comfortable, room price includes Breakfast, free WiFI and Parking. 24 Hour Reception and Free Courtesy collection to and from the nearby Red Hawk Casino if that takes your fancy. Highly recommended as a place to stay if you are travelling to the Sierras.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for writing such a nice review about your stay in our property.Glad to know that you enjoyed all our amenities. Our main focus has always been cleanliness and comfort of our guests and make their stay memorable. Appreciate your business. Sincere Regards Manager June G

"Concierge/desk clerk/receptionist Dave great guy"

4
02/02/2016

Dave seemed to be the all-in-one guy and he did a wonderful job. We made our reservations on line and it reserved the wrong room for us but as soon as I showed him my reservation I had printed out he went out of his way to make it right for us. My husband and I had stopped by the casino before we went to the hotel and my husband lost his ID. Dave took the time to call the casino for us and found out they had it at their security desk, something he did not have to do but it was so wonderful he did that for us. We got a room with a fireplace in it and it was very nice.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for such a beautiful review about your stay. Such motivating reviews help every team member stay focused and on the right track. Guests are our assets and we motivate every employee to go way and beyond to make guest stay pleasant and memorable. Sincere Regards Manager June G

"Good Night's Sleep at the Best Western"

4
02/02/2016

We stayed again at the Best Western. We slept soundly on the king size bed in our room. There was a comfortable side chair. The flat screen TV had lots of channels. Since we had a good night's sleep there, I have rated it very good. The room also has a microwave and refrigerator. On the low side, we arrived Saturday around 5:00 when it was busy and a bit chaotic to get our room key card. Once we checked in though, we had a pleasant stay. Check out was fine. As such, I have given the staff an average (good but not very good) rating for this trip.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for writing a lovely review about our property. Very glad to hear that you liked the amenities here. And your feedback helps us improve more on our customer service and improving our product. Appreciate your time and business. Sincere Regards Manager June G

"Don't get a room by the ice machine!"

3
28/01/2016

Pleasant check in person, nice orange infused water and popcorn available, also newspaper. Decent breakfast w/cereal, waffles, eggs, pleasant staff. The room seemed clean but dated and in need of carpet cleaning, not a place I'd like to spend time in. I like the shower/toilet separated from sink and hair dryer vanity. An ok bed, not great! Noisy hallway and we were right across from the heavily used ice machine. I thought that it would be ok because the ice would not be as necessary in the winter weather but I was VERY WRONG! Alot of use from 5am-7am with people talking too.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you for writing this review about your stay. We always take your feedback very seriously and work on them immediately. If you have any preferrence about the location of your room next time, we can definitely take care that. Apologies for the carpet condition but good news is we are getting brand new carpet. I am sure you would love it. Sincere Regards Manager June G

"Filthy Carpet"

2
26/01/2016

Have stayed at this hotel previously with no problem, but checked in late and found the carpet so dirty we couldn't take our shoes off. Too tired and late to ask for another room. Why wouldn't the cleaning staff mention it to mgmt? And could only get an 11:30 late check out.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Sincerely apologize that we could not make your stay pleasant. We are headed for a entire carpet replacement of our hotel very soon. I am sure you will like it. But in the mean time if you give us another opportunity, we will definitely do the best we can. Thank you for bringing up this to our attention. Your feedback is valuable to us. Sincere Regards Manager June G

"Great Family Hotel with Free Breakfast"

4
16/01/2016

The room was a nice room. We got two queens and a roll away because we have three kids (13, 9, 6). The staff definitely made this place worth the stay though. The morning crew puts on a great breakfast including waffles you can make yourself. If you're in the Placerville area, definitely consider this hotel.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for this beautiful review about our property. Glad we could make your stay comfortable and pleasant. We are also coming up with more variety options in breakfast soon. Hope to get your feedback then as well. Sincere Regards Manager June G

"Stay somewhere else"

2
13/01/2016

Nothing fancy. Very basic. The room was entirely too cold. I didn't think it was ever going to get warm. I would not stay here again. There is a pool and a fitness center. Not a lot of options on places to stay in Placerville.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Sincere apologies that we could not meet your expectations during your stay. We are into the ongoing process of upgrading all of our heating units. I am sure if you consider to stay here in near future, you will appreciate this upgrade. Please do give us a second opportunity to make your stay pleasant. Sincere Regards Manager June G

"Best Western, Placerville, CA - FGF"

4
04/01/2016

Good staff and facility in a central location with EZ drive from SAC and local attractions-shopping. Breakfast well stocked under watchful helpful staff . Food items were top quality, clean, and ample quantity.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you so much for writing a great review about our property. Glad to hear you had a good time staying with us. Hope to see you soon. Sincere Regards Manager June G

"Xmas Holiday Weekend"

5
27/12/2015

I booked 2 rooms for the xmas weekend, the rooms, people and breakfast was amazing. People were friendly and cost was average for what you get. The bed was comfortable and the balcony was great for fresh air.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Boomer956 Thank you so much for writing this awesome review about our property. Very happy to hear that we could make your Christmas weekend pleasant. Appreciate your business. Have a wonderful year ahead. Hope to see you more next year. Sincere Regards Manager June G

"Avoid this hotel if paying cash!!!"

3
27/12/2015

Rude and unfriendly check out experience at this hotel if you pay with cash. They get on a walky talky at check out, as your standing there twiddling your thumbs, as they are talking to another employee checking your room to make sure you didn't trash the room or something, I guess. They also require a $200 deposit if you pay cash. Not pleasant!!!

"Great place to stay!"

5
21/12/2015

Hotel staff were friendly & helpful, especially Caitlynn during check-out. Room was very clean and spacious. Generous amount of complementary items provided in the room. Free breakfast is not typical continental breakfast. Waffles & bacon were yummy! Will definitely stay in this hotel when in the area!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Thank you Lailah for this great review. We have been working on lot of new amenities for our guests which also includes our breakfast options. Great to hear that you all are appreciating it. Caitlynn is an awesome team member. Your acknowledgement sure would motivate her more. Look forward to see you more often this coming year. Have a wonderful year ahead. Sincere Regards Manager June G

"Very Pleasant Stay"

5
16/12/2015

On Dec 13th, I stayed at this Best Western instead of driving over the Sierras to South Lake Tahoe in a winter storm. I am sure glad I did. Gloria, the Exec. Housekeeper, personally ensured I had a wonderful room with electric fireplace. I stayed cozy and warm instead of fighting the storm. Room was large and nicely decorated. Very comfortable stay and I will stay there again!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
vidalove Thank you so much for a beautiful review about your stay. That is the best holiday gift that Best Western Plus Placerville Inn can ask for this holiday season. I hope you have a very merry Christmas and a great year ahead. Do keep visiting us. Sincere Regards Manager June G

"Best Western PLUS Placerville Inn, Placerville, CA"

4
16/12/2015

Looking for a clean, quiet place to stay that has affordable prices, and is easily accessible from the freeway? Then look no further because the Best Western PLUS Placerville Inn in Placerville, CA is the place to stay. The friendly employees, clean facilities, central location, and affordable room rates are the reasons we make reservations there whenever we are in that area. So next time you need a place to stay in Placerville, CA, check out the Best Western PLUS Placerville Inn - you won't be sorry!

"Not worth the rate"

1
14/12/2015

Where do I begin? Horrible beds, smelly stained carpet, no elevator, peeling wall paper, crumbling wall patches, no vent fan in shower, lame cable TV with very few lame channels. The breakfast was good and staff were friendly but this was by far the worst investment in a hotel/motel I've made in memory at $125.00 a night plus tax. Should change the name to Motel 1.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Alan S Sincere apologies that we could not make your stay pleasant. We will definitely use your feedback as a tool to improve every area that we can right away. Sincere Regards Manager June G

"Fair price for good accommodations"

4
08/12/2015

We were very content with our accommodations. We do not seek fancy motels, but we appreciate clean, safe and un-noisy locations such as Best Western Plus in Placerville, California. Thanks, and we'll be back.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Jonathan C Thank you for taking the time to leave your comments. We love hearing from our guests. It' so good to hear that you were satisfied and had all your needs met. Thank you for the business. Sincere Regards Manager June G

"Annual Gathering of Friends"

3
04/12/2015

We've stayed here many times in the past several years. The rooms are decent (executive king) and functional and fairly clean. Avoid rooms next to the main stairs (no elevator) and the downstairs laundry room, or facing the "meeting (party) room and pool if you want to sleep. The service of the reception varies greatly. on one trip I left behind a brand new pair of shoes I bought for an event. Even though I called within 24 hours, all I got were excuses. I called back several times, but they never bothered to return my calls or follow through. It was suggested I left them somewhere else even though that trip was one night only. Consider staying up the hill at Best Western, or the family owned Westhaven in Pollack Pines. Even though we book far in advance, our 2 requests seem randomly noticed.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Kjohl R Sincerely apologize for all the inconvenience during your past stay. I hope we can win your heart next time if you give us an opportunity. Thank you for your feedback. Sincere Regards Manager June G

"Christmas Tree"

5
03/12/2015

Every year we go to Georgetown to get our Christmas tree and stay at this hotel but this year was the front desk clerk was extremely great!! My husband and I Travel with our two daughters and son-in-laws so we get more than one room. Sometimes we bring the dogs and they are welcome as well.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
lady4limo Thank you so much for writing such a wonderful review. Its always a pleasure to have our guests back. Look forward for the next time. Sincerely Manager June G

"Decent value, nice staff"

3
30/11/2015

Our room on the first floor, road side of the hotel was loud from road noise and the heater is really loud and difficult to operate. The bed and pillows were not very comfortable. Other than that the place is fine, what you'd expect from a Best Western at this price. Good free breakfast. One positive thing stood out: my husband couldn't find his brand new iPhone as we checked out and decided he must have left it in the room. Went back and couldn't find it as the maid cleaned the room. Used our "Find your iPhone" app and knew it was on the property (not in our car). So kept looking, kept pestering housekeeping, and tried not to assume the worst (stolen by staff.) Finally, the manager himself went down to look in the room after housekeeping had looked several times, and he found it in a not-obvious spot where it was camouflaged. Happy that the staff was honest and helpful here!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
boudik8 Thank you so much for such a detailed nice review. We will definitely address every issue ASAP. Hope we will see soon again. Sincere Regards Manager June G

"Clean Nice Hotel"

4
30/11/2015

Very nice and clean hotel. Close proximity to Apple Hill and other shopping areas in Placerville. I would consider using this hotel for my visits to the area in the future. Breakfast area was very nice and clean.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
499debrae Really appreciate your feedback and hope to see you soon. Sincere Regards Manager June G

"Nov. 2015"

2
26/11/2015

Hotel is very old. Carpet was very dirty in our room. Toilet was very low to the floor - very difficult to maneuver for elderly parents, and the handle kept getting stuck. Refrigerator did not work, so maintenance had to swap it out for one that did. Old heater/AC combo unit underneath the window was extremely loud. Not enough disabled parking. Breakfast room so crowded on Sat. morning that there wasn't room for us. Additional $20/day for a small dog should be used for carpet cleaning. Nice staff, for the most part. Freeway close.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
spikeosaurus Sincere apologies for the inconvenience that you went through during your stay. We will definitely address the issues right away. Sincere Regards Manager June G

"Great Place to Stay in the Gold Country"

5
21/11/2015

I've been to this Best Western Plus several times. It's centrally located in the gold country and close to retail and historic destinations. I travel with my dog and staff has been very accommodating to us. I plan to stay here again in the future.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Andrea B Thank you so much for choosing Best Western Plus Placerville Inn. It is our pleasure to take care of each and every guest the best way we can. Appreciate your review. Sincere Regards Manager June G

"Great place in Placerville"

5
20/11/2015

Wonderful stay, quiet, friendly helpful staff. I would highly recommend this motel when visiting the Placerville California area. Lots of sites to visit locally. Only downfall: no elevator to upper floors but both lower levels are fully accessible.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Ken L Thank you so much for a very sincere review. Good news is we have plans to get our elevator done in near future. Appreciate your business. Sincere Regards Manager June G

"Great place to stay"

5
14/11/2015

We belong to two wine clubs in the area and always stay at this hotel when we visit. The hotel is pet friendly, which is important to us, and the staff is friendly and helpful. I also like that the rooms have microwaves and refrigerators.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Carolyn D Thank you so much for this awesome review about our property. Appreciate your loyalty towards the brand and our property. Hope we can make your stay even better next time Sincere Regards Manager June G

"TIME FOR FUN"

4
14/11/2015

The Hotel is well placed. Close to shopping and Restaurants.The over all stay was some what married by lack of staff support. The lack o what wasf expexcted when we arrived and what we received was lacking. I feel that this Hotel compared to other Best Westerns is lacking. I would go to another down the road..

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Stephen B I apologize that we could not make your stay pleasant. We will investigate more on this and take immediate action. Sincere Regards Manager June G

"Great Hotel!"

5
11/11/2015

After arriving late in the night the hotel staff welcomed us and gave us our keys quickly. The rooms are spacious and equipped with a refrigerator, tv and a beautiful view among other necessary amenities. Out of al the great personnel Amber was extremely helpful and productive, If I had the chance I would stay here again. (The breakfast was a big plus.)

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Joshua R Thank you so much for your nice feedback. It is indeed motivating for the team. Hope to see you soon. Sincere Regards Manager June G

"terrible"

2
09/11/2015

too lound leak n restroom nbad odor lady at checkin didnt offer another room until we said we go find another place to stay but theres not other places to stay near by anyways were not tha famiiuar with that area, but the professinal response shouldhv been to offer another rm right away

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
dregas Extremely sorry about the inconvenience during your stay. Your feedback is valuable to us. All the issues has been already addressed. Hope you will consider to stay again. Sincere Regards Manager June G

"Typical hotel"

3
08/11/2015

We checked in the hotel after dinner. no frills, room was large, basic, hair dryer was broken, ice machine was broken, had to walk to another floor for ice. Not worth the nightly rate we paid, but oh well. Breakfast was basic. Free wi-fi sucks.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Wen650 Sincere apologies for the inconvenience during your stay. Hope we can have you back in near future. We assure next time will be pleasant and worth. Appreciate your feedback. Sincere Regards Manager June G

"Really great staff and nice garden pool area"

4
07/11/2015

This hotel is very well-kept, immaculate and convenient to many fun things in the Placerville and Apple Hill area. The pool and hot tub area are pretty with a garden, and the breakfast does feature hot eggs in a nice sun room. I love this hotel and go back. The only thing is when I stay on the side facing the highway, the highway is loud.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Patricia B Thank you Patricia for writing such a nice review for our property. We appreciate your business and your valuable feedback. Sincere Regards Manager June G

"Convenient stopover on the way to South Lake Tahoe"

5
03/11/2015

This Best Western hotel greeted us with refreshments in the lobby. The room was very comfortable and larger than most. The breakfast buffet was well supplied and the room was very pleasant. The location was very good --- just off the freeway but far enough away from any freeway noise. We recommend it.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Les-Susan Thank you for this wonderful review. Your review just motivates us and acknowledges the hard work of the entire team. Appreciate your time and business. Sincere Regards Manager June G

"Really very comfortable that big room and great sleep.."

4
02/11/2015

I went there for staying one night ready next morning Apple Hill Harvest Run, but too bad I missed free breakfast 7AM till 10AM during I walked (jog) 3.5 miles at same time.. There was pretty expensive $ not cheap charges like over $100.00 for one night..

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Daniel R Thank you Sir for your feedback. We always use these feedbacks as a tool to improve our product and also our service. Appreciate that you took time to write this review for us. Sincere R egards Manager June G

"Great Location"

5
01/11/2015

We stay here for the Dry Diggins Festival. I liked that the hotel was close to fairgrounds and the cab ride wasn't expensive. The front desk clerk ShArInA was great. She called the cab for us while we finished getting ready. Then she called us to let us know it was here. Thank for all the help. Greatly appreciated.

"Helpful Staff and Owner"

5
31/10/2015

We lost our house in a fire in mid August, and ended up having to stay in the hotel for almost three months. The owner of the hotel was great and made sure our needs were taken of. Some of the staff members became like family and also helped us a great deal! We did not have our room cleaned everyday since we were there so long. When we did need service, we just had to ask the housekeeping manager, and it was handled. She was awsome! We want to thank management and everyone there for making a horrible time in our lives a little more bearable. Thanks!!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Sandy D Thank you Sandy for such an awesome review. You just made our day. This is exactly what we are trying to achieve, to make sure each guest gets the feel of home out of home. Appreciate your business. Sincere Regards Manager June G

"Excellent stay"

5
30/10/2015

I was here with my family and everything was perfect. Nice hotel with great staff. Especially June at the front desk was very helpful and friendly, and so was Avi. Clean rooms. Had an enjoyable and comfortable stay. Would definitely return back.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Reena786 Thank you for choosing Best Western Plus Placerville Inn. We value your feedback and would love to have you back. Sincere Regards Manager June G

"First time in Placerville"

5
30/10/2015

This was my very first trip to Placerville and I was originally slated to stay at some other motel up at the end of Main Street. I was SO GLAD that I did NOT stay there. I asked someone in town what they recommended so I followed a "local's" advice and decided to try the Best Western Plus. I am so glad that I did. The awesome customer service was a plus, and the rooms were very clean and breakfast was great! T.V.had many great channels to choose from as well.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
jsto70 Sincerely thank you for writing a good review about your stay with us. Reviews like these makes the team happy and gives lot of satisfaction that we could make our guests stay memorable. Sincere Regards Manager June G

"Fun Times"

5
30/10/2015

We had such a nice visit. Our room was clean. The house keeper, Gloria was so sweet to us. We bothered her twice for extra towels and a pillow and she was so gracious about getting them for us. We really appreciated it very much. Chris the maintenance man helped us bring all our luggage to our room and told us not to hesitate to call him if we needed anything else. That kind of service we really appreciate. We travel often and we don't always have such great service. Lastly as we were leaving we had the pleasure of meeting the owner, Kumar, which explains why the service was so great. He is a wonderful man. Thank you Best Western for making our trip just that much better!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Stacy B Thank you Stacy for such a beautiful review. I really appreciate you acknowledging our hard work. You are absolutely right. Our owner Mr Kumar sets an example for the entire team. He gives the property and the team members enough time and motivation to keep up the good work. Hope we can make it even better for you next time. Sincere Regards Manager June G

"Very pleased with customer service"

5
29/10/2015

We stayed at the bestwestern in placerville and the front desk clerk Avi and the maintenance man Greg were very helpful with finding us some wineries to go to in the Apple hill area thank you guys we had a blast...

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Synfulpleasures Truly appreciate your time and effort to write this review about our staff. We are very lucky to have a great team here. They are all very focused and stays motivated because of such nice reviews. Sincere Regards Manager June G

"Fantastic stay"

5
29/10/2015

Great team, awesome customer service, rooms very spacious, extra breakfast seating in meeting room was very helpful, internet speed was good, manager Avi very personable, also noticed ownership involvement in operations, interaction with staff, i believe his name is kumar , great leadership skills, will come back soon, keep up the good work,

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
jay_b15 Thank you for an awesome response regarding your stay. Good that we could make your stay pleasant. That's exactly our goal. Hope to see you more often. Sincere Regards Manager June G

"Icky"

1
25/10/2015

Usually booking at a Best Western one can expect a clean but simple room. We booked 2 nights in a "deluxe" king with a rollout for $180 per night. Worst deal ever- the carpet was torn and filthy. Stains on the drapes and upholstered furniture. The bed and pillows uncomfortable and the window air unit noisy. The "free" breakfast was inedible. Really grossed out that the sheets were not changed (seems it should be our choice to opt out for a sheet change not the hotel's). Had we known we would have stayed at the Best Western Pony Express in Pollock Pines - an 8 mile drive farther down the road but much nicer option.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
aJoy2know I sincerely apologize for the various inconvenience that you went through during your stay. They are being addressed right away and taken care of. I hope we can win your business again. Sincere Regards Manager June G

"It's the location"

3
18/10/2015

A large group of us stayed at the hotel for a wedding at the Sequoia Mansion. I don't tend to stay at Best Westerns because they are too inconsistent (a step above Days Inn and a step below Holiday Inn Express), but this is the only hotel in the area. The Good: -The hilly location is probably very pretty during times of the year when the earth doesn't look like it's dying of thirst. -It has a pool and a hot tub. -The "free" breakfast has a waffle maker. Yes, you will often have to compete with soccer moms for the waffle maker as it nearly always has a line, but it's better than frozen waffles. The "free" breakfast also has delicious powdered eggs and cheese and salsa to dump on top. -The a/c was nice and cold. It's the swamp cooler type that hums all night, but with temps souring into the upper 90s outside, it worked well. -Maintenance and housekeeping were lovely. The Bad: -Everybody we encountered at the front desk was rude. From calling to make the reservation, asking for extra toilet paper, checking in and checking out, there was never a pleasant interaction. -Different rates for different people. Some in the party were charged twice. Some were charged more than others. Some were not charged what they were told when they made the reservation. I was fine and not in the mood to argue. Double check you bill and your account. -There are no stairs. Granted, the second floor is actually the first floor so you only have to ascend or descend a flight, but it's a pain in the butt with luggage. -Very low water pressure. Do not use too much shampoo, otherwise you're going to have a bad time. -If your hotel room faces the pool area, you get to hear the gate slamming shut at all hours of the night. Bring ear plugs. -The wifi is terrible. This is an unforgivable sin. -This review will undoubtedly get a response from management asking why I didn't bring up these concerns in person. The answer is because doing so would result in an eyeroll. Seriously, you people are unpleasant to deal with.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Floridabetch I sincerely apologize on behalf of my entire team that we could not make it a pleasant stay as expected. But thank you for addressing the issues in details. That will definitely help us to work on and fix them. I hope we can win your business in near future. Sincere Regards Manager June G

"Best Western Placerville"

5
17/10/2015

My friends and I go to Placerville each year to visit Apple Hill, we go the night before and spent the night at the Best Western in Placerville. We like it so much we changed our date to go this year in order to be able to stay at the Best Western. The rooms are nice and very comfortable, the staff friendly, and the breakfast is excellent

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Jan O Thank you for writing a wonderful review for our property. Your business is much appreciated. Thank you for choosing Best Western Placerville Inn again. Its our pleasure to serve you every time. Sincere Regards Manager June G

"Not impressed"

2
16/10/2015

The booking process was easy enough online. Not many options in Placerville. Went there for the weekend to visit the Apple Hill area. Upon check in everything was fine. I was surprised to notice that the "secure" entry into the Hotel that you are supposed to use your key card to get into wasn't even locked. When we got to our room we were in the bottom floor. The room smelled like cats and kicked up my allergies immediately. There were bad stains on the chairs and the carpet. The light by the bed did not work and the shower had horrible water pressure. The beds had small square pillows and not standard pillows and were not comfortable at all. They only had two towels in the room and we were a party of 4 in a double bed room. We decided to go try out the swimming pool and hot tub with my kids. The hot tub was like warm. About the temperature of what you would expect a swimming pool to be. The swimming pool was ice cold. The weather had been in the 90's that day. They had no towels at the pool. I went to the front desk when we were done swimming and asked for two additional towels. The front desk lady looked irritated and asked me for my room number and wrote it down marking that she had given me towels. I found this quite frustrating since we only were given two towels in our room. The room was noisy! We could hear everything going on in the room above us. Literally them just walking to the bathroom or talking. The only positive was the location and the breakfast was available. For the price I was extremely disappointed. Would pay double to not stay there again.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Curt K Sincerely apologize for the issues you had during your stay. Door lock issues has been already taken care of. If you ever consider to stay with us we assure we will go extra mile to make your stay worth. Sincere Regards Manager June G

"Great Visit"

4
14/10/2015

We had a nice weekend stay here. They have a nice breakfast and plenty of seating. So nice to not be crammed in like at some hotels. No problems with the room. Bigger than usual. It is old and not perfect around the edges but it was clean and comfortable.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
TammyLou Thank you Tammy for this awesome review. Appreciate your feedback and your business. Hope to see you more often. Sincere Regards Manager June G

"Best Western"

4
13/10/2015

This hotel is friendly, clean and very comfortable. There are many amenities such as the exercise room and free breakfast. My room was spacious, my bed was very comfortable and slept well during my visit. The only complaints I have was that I was on the 3rd floor and there is no elevator, so it was difficult dragging my suitcases up the stairs and the Wi-Fi didn't work very well.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
TRix82913 Thank you Sir for giving us your feedback regarding your stay. Good news is we have plans to get elevators soon. Apologies for the inconvenience. Appreciate your business. Sincere Regards Manager June G

"THIS PLACE SUCKS!!"

1
13/10/2015

It is old, dirty, stinky and messed up my reservations, my mothers reservations and my brothers reservations. They need a serious upgrade to the rooms and the grounds in general. The TV offered few stations and the shower was dirty and needed the tile to be replace. I wouldn't stay there again if it was the last place to stay.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Jrundall Sincere Apologies that we could not make your stay pleasant. But we have taken your feedback very seriously and working on areas we can immediately. Sincere Regards Manager June G

"Wonderful Employees"

5
12/10/2015

Not too many places to stay when you do Apple Hill...but this Best Western makes it wonderful with it's employees...June at the front desk was fantastic and we were able to get a room right off the pool area...Gregory from the maint dept went out of his way to tell us which wineries we might like and even printed maps to tell us how to get to them...that is really going out of the way...add to this visit a happy hour with wine, beer snacks and a breakfast...what more could you ask for?

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Karen C I sincerely thank you for this beautiful review. This is the best reward for the team to get acknowledged by our guests. Appreciate your time and business. Sincere Regards Manager June G

"Clean very comfy beds and great pillows!"

4
12/10/2015

For the area, this is your best bet. It's clean, properly maintained, quiet and easy to park. Location is good, right off the freeway with places to eat, grocery, walmart, and wallgreens all very close. They have been doing upgrades to the hotel. I liked the decor, the beds were very comfortable and the pillows were great. Room was clean and smelled good. The carpet was clean, but stained. Good variety on breakfast and they have computers and a printer to use, free of charge. The staff is very pleasant.

"Great place to stay"

5
12/10/2015

Very nice place to spend the night, or more. The picture of the hotel shows balconies on the second floor. That was the reason I chose the second floor, however our room did not that. If you want the balcony, better specify. All and all, great motel!

"Unhappy in Placerville"

1
11/10/2015

I have been using this property, about once a year, since 1999 and it has continuously gone downhill to where I will not stay here any more. It started on checkin. There was only one clerk on duty and there were three people waiting to register when I arrived. The clerk spent more time answering the phone than registering guests. I waited over 20 minutes to check in. Room problems: I went to use the stopper in one sink and the metal rod came out in my hand. Then the toilet tank decided not to refill and we were forced to change rooms. The postage stamp sized pillows were very uncomfortable, suggest you go back to normal size pillows. There is not enough room in the breakfast area to move around without continuously bumping into other guests. The Scrambled eggs tasted like they came directly out of the fridge with even being warmed up. The bacon was very undercooked. The hot tub needs to be reclassified as a luke-warm tub. Each outside entrance had a sign on it that says the door is locked for our protection and please use your key card for entry. Not a single one off the outside doors was locked and we came in at various times including one late night - nice protection!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Frank F I want to sincerely apologize for the various inconvenience you had to deal with. We will definitely take care of every issue you addressed. Your feedback is immensely important to us. Hope we can win your business in near future. Sincere Regards Manager June G

"Thank full to your staff Amber"

4
08/10/2015

She (Amber) helped with our laptop problem, when i couldn't get the internet. she offered assistance in a little way that made the difference, thank to her, and also no ice in machine on lower floor. We loved the bed it was very comfortable.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Tony F Thank you for taking out time to write this review for our property. Your feedback motivates us and helps us raise our standards. See you soon. Sincere Regards Manager June G

"Great Hotel"

5
06/10/2015

We had a great breakfast. Amber was on duty and she was an excellent employee. Very personable and helpful and an obvious hard worker. Room was large with all amenities. Hot tub and pool area very we'll maintained We enjoyed our stay and would rebook this hotel again. We'd stay here again

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
1jackiejames Thank you so much for a wonderful review. Appreciate your sincere acknowledgement. Hope to serve you better next time. Thank you Manager June G

"Best Western"

4
05/10/2015

Nice place, clean and attractive. only down side is noise from Highway 50. Nicely landscaped. There is a good Mexican food place right next door. The bad is if you are on the highway side of the building there is a lot of traffic noise. Although the staff were friendly and helpful, our room wasn't ready at 3PM as we were told it would be. This nearly caused a problem as we were attending a wedding at 5PM.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Rc_chico Sincere apologies for the inconvenience. I assure we will make your stay awesome if you give us another opportunity. Thank You Manager June G

"Not A bad place to stAY"

5
04/10/2015

If you stay away from the freeway side of the building you`ll be okay. The rooms are very nice and the beds and pillows are very comfy. remember to stay away from the ice machine area. We have stayed here several times. The restaurante right next door is not too bad.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Joyce C Thank you for your valuable feedback. We appreciate your business. Sincere Regards Manager June G

"Needs to replace Carpet in King Room"

3
02/10/2015

We enjoyed everything about the Inn except for the carpet in our room was stained really bad and worn. Otherwise the furniture, bathroom and walls were really nice. The pool was clean and the breakfast was fine. We would return if we knew the carpet had been replaced.

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Jswinetravels I sincerely apologize regarding the carpet not being perfectly clean. But the good news we are working on a plan to redo carpets very soon. Hope you will consider to stay again. Sincere Regards Manager June G

"Amazing Bacon"

4
30/09/2015

I just wanted to say that Amber, the Breakfast Attendant at this hotel was so friendly and chipper in the morning. She went and brought me honey for my tea, and she makes bacon, just the way I like it.."CRISP", not wiggling....!

BW-Placerville, General Manager at BEST WESTERN PLUS Placerville Inn, responded to this review
Vprice44 Thank you so much for appreciating our hard work. Great that we could make your experience pleasant. Amber is indeed a great team player and an asset to the company. Appreciate your business. Sincere Regards Manager June G