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Best Western Plus Hotel Service Inn & Suites, Lethbridge

4.5/5  - basé sur 698 notations.
209 41st Street South, T1J 1Z3, Lethbridge, Canada - Ver el mapa

Los hoteles de Lethbridge permitirán a los huéspedes disponer de un fácil acceso a los mejores destinos de Alberta y del servicio de un cordial personal estará encantado de indicarle todo lo que necesite saber acerca de la zona. En el Best Western Plus® Service Inn & Suites los huéspedes podrán disfrutar de las mejores habitaciones y de unas instalaciones de primera. Los hoteles de Lethbridge colocan a los viajeros a poca distancia de algunas de las principales atracciones de Alberta. Disfrute de una piscina cubierta y de un tobogán acuático, el lugar perfecto para refrescarse (especialmente para las familias de viaje). Nuestro desayuno caliente gratuito servido todas las mañanas incluye especialidades locales y continentales (los platos del desayuno pueden contener trazas de nueces). El programa BEST WESTERN Rewards® es una fantástica ventaja adicional para los huéspedes que nos visitan una y otra vez y un motivo suficiente para que los viajeros que se alojen en este nuevo establecimiento con un cómodo acceso a la autopista conozcan de primera mano las ventajas de confiar en la cadena BEST WESTERN. El puente High Level Bridge es una atracción de obligada visita, al tiempo que el Museo Galt le permitirá aproximarse a la cultura. En el jardín japonés Nikka Yuko, los viajeros podrán disfrutar de un relajante y romántico paseo. Disfrute de la gran cantidad de enclaves Patrimonio de la Humanidad por la UNESCO de las inmediaciones, como por ejemplo el Head-Smashed -In Buffalo Jump o el Parque Nacional Waterton Lakes. ¿Desea practicar su swing durante su viaje? El club de golf Paradise Canyon está situado a solo unos minutos de nuestro hotel. Desde el centro Lethbridge Research Station hasta las sedes de los gobiernos federal y provincial,numerosos viajeros de negocios se encuentran entre los huéspedes habituales de este hotel de Lethbridge. La Universidad de Lethbridge y colegio universitario de Lethbridge están situados asimismo a poca distancia del hotel, por lo que el profesorado, los estudiantes, el personal y sus familias cuentan con nosotros como un segundo hogar para estancias durante un semestre completo o para asistir a acontecimientos especiales, como ceremonias de graduación. La bienvenida de nuestro cordial personal y las cookies con agua servidas en la habitación a la llegada son solamente una parte de los servicios que convierten a este hotel en un lugar verdaderamente especial. Reserve su habitación en el Best Western Plus® Service Inn & Suites y descubra qué otros servicios podrá encontrar en este lugar.

Best Western Plus

Hotel Service Inn & Suites

LABEL_ITINERAIRE

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Los puntos fuertes del hotel

  • Recepción 24 horas 24
    Recepción 24 horas 24

Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 679 huéspedes
NOTA EMITIDA
Excelente
485
Muy bueno
142
Normal
28
Malo
14
Pésimo
11
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
32
De negocios De negocios
212
En familia En familia
217
En pareja En pareja
184
En solitario En solitario
19
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great Service!"

5
12/09/2018

We had a group block at the Best Western Plus Service Inn & Suites for a 3 on 3 hockey tournament. The staff was amazing, friendly & very helpful! The rooms were clean, the breakfast was delicious & the kids had a great time in the pool area! The kids loved the chocolates in the room when we arrived. We will return & we will recommend this hotel to anyone who visits Lethbridge.

"Don't give them your email address!"

5
11/09/2018

This hotel is very comfortable and all was fine. BUT, do not give them your email address on check in. Since getting back I've been inundated with emails from Best Western. Clicked unsubscribe several times but the emails will not stop.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great rating for the BW Plus Service Inn & Suites. I am sorry that you are receiving unwanted emails and I can assure you it is not from our property. If you contact me directly I can work with you to resolve your concern. I do appreciate you staying with us and we look forward to having you back again as our guest in the very near future.

"Great stop for business or pleasure"

4
11/09/2018

I really enjoy this Best Western. It's in close proximity to Coulee Brew Co and the highway, and I would recommend it to either singles or families. The breakfast buffet is very tasty and a great start to your day!

"Great hotel"

5
07/09/2018

This is a great hotel which offers excellent value for your dollar. As usual the management and staff provided terrific service and the quality of the room and facilities exceeded my expectations. The breakfast facility provides a pleasant atmosphere and a great selection of food and drink at no cost to you the guest.

"Best place to stay!"

5
07/09/2018

This is overall the best place to stay! The staff are wonderful! The staff work extra hard and are very positive and helpful when you have questions about the area.I wouldn't stay anywhere else! The beds are so comfortable that I am able to enjoy my sleep.

"Great Hotel Experience"

5
02/09/2018

This is a wonderful hotel. I was pleasantly surprised by the size and comfort of the Junior Executive Suite. The hot breakfast was outstanding; it was great to be able to eat from china plates and use metal cutlery. The gym was not large but it had everything for cardio and resistance training.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased when our guests are 'pleasantly surprised' during their stay and find out what everyone else is talking about....Our Junior Executive Suites are quite popular with our guests and only surpassed by our Executive Suites that include a fireplace, 50" flat screen TV, separate bedroom and lots of additional space to spread out and relax. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins, gluten friendly options, fresh, hot pancakes while you wait, and a host of other selections to get your day off to a great start. We look forward to having you back again as our guest in the future and that you will enjoy your stay without any surprises......

"Quiet, Clean, and Comfortable"

5
01/09/2018

Nice, quiet, and clean hotel. Good breakfast with a varied selection of items. Better than average hot food. Some of the better hotel coffee I've had. Front desk staff helpful and very personable. Great overall experience!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Nice Quiet Clean Good breakfast Better hotel coffee Helpful Personable Great Overall Experience You've checked all the boxes that make a hotel stay great and thank you for choosing the BW Plus Service Inn & Suites.

"Best Family Atmosphere"

5
29/08/2018

Great Hotel,Good Location, services were excellent, Amenities were very pleasing, away from the heart of the city and very quit, with a great continental breakfast.Easy access to and from the city and surrounding area's

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our guests make very good use of our amenities and our excellent services are what keep our guests happy, engaged and wanting to come back again and again. Our central location makes getting anywhere in Lethbridge in less than 15 minutes.....18 minutes if you miss the light. We look forward to having you back again as our guest in the very near future.

"Best service in Alberta."

5
28/08/2018

Whenever we travel to Lethbridge we will always stay at the best western. The staff here is fantastic and make the stay very comfortable. There are hotels in London and New York that should be looking to the best western in Lethbridge to learn how to treat guests right.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'Whenever we travel to Lethbridge we will always stay at the best western. ..' and thank you for such a great compliment. The BW Plus Service Inn & Suites prides itself on exceeding guest expectations and are staff are what make us great. Thank you for taking the time to recognize the great job they do. We do look forward to having you back again as our guest in the very near future.

"Awesome hotel"

5
27/08/2018

Great service from start ri finish. Would highly recommend this hotel everything was taken care of from the moment we arrived. Staff was very friendly and went out of their way to make my experience that much better

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased to read when we are able to exceed our guest expectations. 'Would highly recommend this hotel everything was taken care of from the moment we arrived...' is one of the best compliments we can receive from our guests and we do look forward to having you back again as our guest in the very near future.

"Anniversary Stay"

4
24/08/2018

Let me start by saying the staff werer all great. They did a really good job. They decorated the jacuzzi suite I had booked to make it a little more romantic. The room was clean. However, the jacuzzi tub did not hot water which was very disappointing. The breakfast was not the greatest. The hashbrowns were soggy and the bacon was undercooked for me. some people I am sure would have loved the bacon. I can't say everyting was bad. The hotel was clean and the staff were great. Just wish we could of had a better stay for our anniversary as you can't get that back.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review and for taking the time to recognize the great job my staff does. I am sorry to have read that your anniversary stay was not what you expected and although we can't replace the day, I would like to try again. Please feel free to contact me directly and I will ensure that we exceed your expectations this time around and show that your last stay was the exception and not the norm. We do look forward to having you back again as our guest in the very near future.

"Business"

5
24/08/2018

The hotel and staff are clearly the best in Lethbridge. Stay there as often as I can as the staff recognizes me and my needs. Not a better place to stay. Close to my work and good resturants. Easy to get to and easy to get in and out of the city.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
When our guests say everything that is needed to be said, my mom says to just keep my mouth shut and not interrupt. So I will just say thank you and we hope to see you back at the BW Plus Service Inn & Suites soon.

"The best staff you will encounter!"

5
22/08/2018

Our trip was great in all aspects, but I can not say enough about the wonderful staff at the front desk, and the wonderful housekeeping! They make the stay even more comfortable! The rooms were clean, the water slide was a blast and breakfast was always hot and fresh!

"Excellent Hotel"

5
21/08/2018

Excellent Staff and Rooms highly recommend. Front desk staff very helpful and will go out of there way to make your stay as pleasant as possible, room was very comfortable and clean will stay again next time I'm there.

"Great stay in Lethbridge "

5
20/08/2018

We stayed here for the first time this past weekend. Great place to stay, next to Coulee Brewing and easy access off the highway. Very nicely appointed rooms. Great breakfast with both hot and cold choices. Lots of parking.

"Lethbridge 2018"

5
15/08/2018

very good value, location, breakfast and room. Good parking, great apperrance of property and close to our destination - to see uncle in hospital. When we arrived, there was customer appreciation meal in hospitality room - bonus!

"Fantastic Stay"

5
13/08/2018

Great service from check in to check out! Spent 3 nights at the hotel. Comfortable and clean rooms. Breakfast was your standard continental breakfast but it was fresh. Highly recommend staying for business or pleasure

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I'm glad you were able to enjoy our full hot complimentary breakfast featuring fresh locally baked breads and muffins, bacon, sausage, eggs, has browns, fresh hot pancakes made while you wait, gluten friendly options, and many other great continental choices. "Great service...Comfortable and clean rooms...Highly recommend staying for business or pleasure" is exactly the experience we strive for our guests to leave with. We appreciate your kind feedback, and hope you are able to come see us again soon.

"Great hotel"

5
12/08/2018

The room was very nicely made up, nice decor, well stocked and the temperature was great(the air conditioner worked and was needed!). Wifi was even pretty good for being in a hotel. The hot breakfast was good, staff was friendly and location was great! Make sure to eat at the Coulee Brew company next door! I would definitely recommend!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I'm happy to hear that our comfortable room amenities provided relief from the heat wave and that you were able to enjoy our fresh hot breakfast. "I would definitely recommend" is one of the best compliments we can receive. We do look forward to having you back again as our guest in the very near future.

"Great Place to Stay in Lethbridge Alberta Canada"

5
12/08/2018

This is a great place to stay. It is in a nice area of Lethbridge close to restaurants, etc. The rooms are very comfortable and clean. The beds are great with a great choice of pillows. The breakfast in the morning has many choices and is very good. If we are in the area again, we will definitely stay here again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. You have touched upon everything that our guests look for in a great hotel stay. 'we will definitely stay here again...' is one of the best compliments we can receive from our guests and we look forward to having you back in Lethbridge in the very near future.

"Love this place"

5
11/08/2018

Very friendly and clean helpful staff live the buffet and in town to arange my parents funeral and ur staff was very polite and supportive the only thing I noticed is the elevators are slow and loud very enjoyable trip though

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I'm happy to hear that our staff were able to make make you feel right at home during a difficult time. We appreciate your business and hope you are able to visit us again in the future.

"Great hotel"

5
10/08/2018

Would definitely recommend this hotel to others. Very clean, modern. Very helpful staff. Great hot breakfast, didnt use the pool unfortunately so cant review that aspect. Comfortable beds too! Would stay here again

"Amazing staff!"

4
08/08/2018

The staff here are friendly, outgoing and truly looking to make your stay better! My room was upgraded and I loved it! It was clean with all working amenities. It was a great stay! For coffee lovers, there was coffee always available and Tim Horton's is across the parking lot - that was a definite perk for me!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites and for taking the time to recognize the great job my staff does. 'My room was upgraded and I loved it! It was clean with all working amenities. It was a great stay!' is a testament to our 4th consecutive AHLA Housekeeping Award since opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality. As we strive to exceed our guest expectations, please let us know what we can do better for your next stay in order to get that 5th star from you to assist in ensuring our future guest stays will be simply, better. We look forward to having you back again as our guest in the very near future.

"Great hotel for a great price"

5
03/08/2018

Hotel was very nice and clean. Great value. Good breakfast. Kids enjoyed pool and waterside although it is very small. Rooms were nice and clean. Staff very friendly. Hotel nice and clean overall. Close to the highway for easy access. Would definitely stay again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our pool, hot tub and waterslide, although built for averages is quite popular among our guests no matter what their age. We are the proud winner of the BW Chairman's Award for quality to go along with our 4th consecutive AHLA Housekeeping Award. 'Would definitely stay again...' is one of the best compliments we can receive from our guests and we look forward to having you back again in the very near future.

"Good Option for the Price Range"

4
30/07/2018

I've had to stay in Lethbridge a few times this past year and I'd say this was the best hotel for it's price range. It's kind of dated but has a decent pool and hot tub. My daughter enjoyed the slide. The rooms were clean and had nice showers.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great rating of the BW Plus Service Inn & Suites."The rooms were clean..." is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our pool, hot tub and waterslide is enjoyed by guests of all ages. I am always pleased to read when our return guests continue to enjoy their stays. We do look forward to having you back again as our guest in the very near future.

"Clean hotel"

4
30/07/2018

Clean hotel. Our room was lovely, except for the bed. I find beds not usually comfortable in hotels. This was not the worst but definitely not the best. We felt off centre. Also the in room air conditioner was very loud. We ended turning it off and having the window open instead. Breakfast was good. There were issues with the pancake machine, but they were attempting to figure it out. My only suggestions would be to have cupboards better marked. I couldn't find bread, my husband had to tell me bread was in the cupboard. Also have a designated place to leave dirty dishes instead of a cart that is placed far to close to the table area. We didn't use the pool but would have if it had been a longer stay. Wished the front desk staff (who were pleasant) knew more about eating places in the area.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. As we strive to exceed our guest expectations we encourage guest feedback to reinforce what we are doing well and areas to improve upon. We look forward to having you back again as our guest in the very near future.

"best X @BW"

5
27/07/2018

clean inside &out friendly , nice breakfast, pool,hardworking staff, brew pub restaurant next door is family friendly, and casino is walking distance, Lethbridge is a clean safe city with sports and hiking and great parks

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great rating of the BW Plus Service Inn & Suites."clean inside &out..." is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. Our staff is what makes our hotel great and thank you for taking the time to recognize the great job that they do. We do look forward to having you back again as our guest in the very near future.

"Great hotel"

5
26/07/2018

The waterslide was excellent. Our grandchildren had hours of fun there but the pool itself was ?mall so we were unable to really swim in it. Rooms were spacious and clean. The breakfast bar served hot and cold items. Very good experience overall.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased to read when our guests make good use of our amenities and that your grandchildren had 'hours of fun' in the pool. 'Rooms were spacious and clean...' is a testament to our 4th consecutive AHLA Housekeeping Award since our opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality. "Very good experience overall..." is a great compliment and thank you for telling everyone about your experience. We look forward to having you back again as our guest in the very near future.

"Very Pleasant Stay"

5
24/07/2018

From check in to check out we were very pleased with this hotel. The staff were very friendly, yet professional. Very comfy bed and wifi that never failed once. Hot breakfast in the morning was delicious with a very nice selection. I would definitely stay here again.

"We Keep Coming Back"

4
23/07/2018

I believe that we have visited this property four times during that past four years. We've always enjoyed receiving good service from the front desk, and our room has always been cleaned and prepared to our satisfaction. My wife especially appreciates the cleanliness of the bathroom. We do have one recommendation, however. The small "workout" facility could be improved. The aerobic machines need to be replaced with newer and better equipment.

"Clean and friendly"

5
22/07/2018

The hotel is well sited on the edge of the city. The rooms and spacious and clean. We found the staff extremely helpful and friendly. Breakfast is included and is sited in a very pleasant room with an outside patio. There are places to eat for dinner nearby. Would definitely stay here again if in the area.

"!!!"

5
22/07/2018

This property was fantastic. From check in to checkout it was great. Love the precheckin email, that was a nice surprise. Breakfast was busy! Those ladies worked there butt off to ensure there was plenty of food out for all the guests. Unfortunately the pancake machine wasn't working properly, my daughter loves pancakes!

"Sleep Well on the Prairies"

5
17/07/2018

Lethbridge in south central Alberta is not a small prairie town, although it is surrounded by them, and ir the fourth largest city in Alberta. It is closett MacCleeod and the utterly fascinating Biffalo Jump --- Heads Smashed In. The Best Western is a very comfortable pelace to rest before the excitement of the buffalo hunt. The beds are comfy, the place very clean, tghe breakfasts are substantial and thge staf attentiev and helpful. It is not far from good restaurants and is reasonable in price. Wee recommended.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our Southern Alberta attractions include World Heritage sights and are a must see when visiting this area of the Province and I am glad you were able to take advantage of them including; Head Smashed In Buffalo Jump, Waterton Lakes Nationals Park, Frank's Slide, Bellevue Mine Tour, Nikka Yuko Japanese Gardens, Fort Whoop Up to name a few. We look forward to having you back again in the very near future and thank you again for taking the time to submit this review.

"A Great Pleasant Surprise"

5
17/07/2018

The welcome was efficient and friendly the rooms exceptionally clean and the breakfast room well serviced. The breakfast was good with wide selection of food. No plastic utensils and real cups and plates a real bonus. Tuesday is the day to stay here.. you'll see as you check in. This is a hotel that is making real effort at reducing the amount of plastic and waste in the daily operation. Stayed here on two separate occasions and both were excellent. I would like to read that it has become a NO PET hotel

"Last Minute Find"

5
11/07/2018

We had been travelling all day and did not have reservations. This was one of the last hotels with vacancy in the area. The lady at the front desk was very friendly and helpful. The pool was a huge highlight for my little one. The breakfast was also great with many choices. Highly recommend this hotel.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am glad we were able to accommodate your last minute arrival as we are usually sold out more often than not. Our staff are what make our hotel great and our pool and waterslide are quite popular with our guests both young and old. Our full, hot, complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, gluten friendly options, fresh, hot pancakes while you wait and a host of other selections to get your day off to a great start. 'Highly recommend this hotel...' is one of the best compliments we can receive from our guests and we do look forward to having you back again as our guest in the very near future.

"Best Western Inn and Suites, Lethbridge, AB"

5
07/07/2018

Rooms are very clean and comfortable. Staff are all very friendly and helpful. Cleanliness of the room is the most important item when I stay at a hotel. Best Western Inn and Suites in Lethbridge, AB passed with flying colors. They served a fantastic breakfast buffet with both hot and cold choices. Very clean and well maintained. This hotel will definitely be my “go to” hotel when visiting Lethbridge. PS, love the pool!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. 'Cleanliness of the room is the most important item when I stay at a hotel. Best Western Inn and Suites in Lethbridge, AB passed with flying colors...' is a testament to our 4th consecutive AHLA Housekeeping Award since opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot, complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. 'This hotel will definitely be my “go to” hotel when visiting Lethbridge. PS, love the pool!' is one of the best compliments we can receive from our guests and we look forward to having you back again as our guest in the very near future.

"Clean, comfortable and quiet"

5
06/07/2018

After a long days birding it was so nice to check into this hotel. The reception staff were pleasant and efficient. The room was very clean and the linens were fresh smelling and not perfumed. I do appreciate having a sofa and chair both with good lighting. The breakfast was very good and, because they were expecting a crowd, we sat in the overflow breakfast area and did not have to listen to the TV - so nice. I appreciate the fact that this hotel uses real plates, cups and cutlery. I think it is so much more pleasant to eat from and saves a mountain of waste. As a vegetarian I also very much appreciate that the yogurt that is supplied does not have gelatine in it so I can eat it too. My husband really enjoyed the bacon, sausage and eggs. We will certainly stay here again when traveling through Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. I am glad both you and your wife were able to enjoy our full, hot, complimentary breakfast, being so different in your choices. It is no longer surprising to read that our guests enjoy having breakfast on 'real plates' with 'real glassware' and 'real cutlery' as we believe it should be the norm. 'We will certainly stay here again when traveling through Lethbridge...' is one of the best compliments we can receive from our guests and we do look forward to having you back in the very near future.

"Enjoyed Best Western Lethbridge"

4
06/07/2018

Enjoyed our stay at Best Western Plus Inn and Suites. As we were moving with our pets we really appreciate that Best Western is pet friendly. Staff were efficient and helpful and the hot breakfast was very good! We will stay here again!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am pleased you were able to enjoy your stay with us and thank you for taking the time to submit such a great review. Our first floor is our pet friendly floor for those guests that wish to travel with their furry friends. Our staff is what makes us great and thank you for taking the time to recognize the great job that they do. 'We will stay here again!' is one of the best compliments we can receive from our guest and we do look forward to having you back again as our guest.

"Friendly and helpful!"

5
27/06/2018

I have stayed at this hotel on many occasions over the last several years and always have a positive experience. Caring and helpful staff and a comfortable environment make it my hotel of choice when traveling to Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased to read when our return guests, over the last several years, continue to have such a positive experience. Our staff is one of main things that make our hotel great and thank you for taking the time to recognize the great job that they do. 'Caring and helpful staff and a comfortable environment make it my hotel of choice when traveling to Lethbridge...' is one of the best compliments we can receive from our guests. We look forward to having you back as our guest for many years to come.

"Excellent hotel"

5
26/06/2018

Great hotel. Rooms are very clean. Complimentary breakfast was superb. Staff are very friendly and helpful. Rooms are very clean as is the entire hotel. Absolutely recommend it and will stay again when in Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. You have touched upon everything that our guests look for in a great hotel stay. 'Absolutely recommend it and will stay again when in Lethbridge...' is one of the best compliments we can receive from our guests and we look forward to having you back in Lethbridge in the very near future.

"Great Hotel"

5
24/06/2018

Great hotel, restaurants within walking distance. Easy access. Great parking. Very close to Hwy 3 which is an east west corridor. Conveniently located along 43 Street between Hwy 4 & Hwy 3. Tim Hortons next door.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our convenient location makes it easy for our guests to find us and navigate through the City to get where they need to go or jump back on the highway. Tim Hortons, Coulee Brew Co, Imperial China and the Casino Lethbridge are all within walking distance and are quite popular with our guests. We do look forward to having you back again as our guest in the very near future.

"Lovely as always!!"

5
15/06/2018

We were in Lethbridge for our daughter's graduation and when we go we always stay at The Best Western Plus. They have good service, the rooms are comfortable and they serve a great and varied breakfast. We love it!!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites and please congratulate your daughter on graduating from the UL. I am always pleased to read when our return guests continue to enjoy our service, rooms and amenities. 'We love it!!' is one of the best comments we can receive from our guests. We do look forward to having you back again as our guest in the very near future and thank you again for your great review.

"Family Trip"

5
14/06/2018

We found all the staff to be very helpful and the rooms were very clean. We travelled to Lethbridge for a family event and we were very glad we stayed at this Best Western. We shall return again on our next trip to Lethbridge. Thank you.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. We are also very glad that you chose our hotel for your travel to Lethbridge for your family event. 'We shall return again on our next trip to Lethbridge...' is one of the best compliments we can receive from our guests. We thank you and look forward to having you back again as our guest in the very near future.

"It's a PLUS!"

5
03/06/2018

We begin to expect a given level of comfort, bed, food, service, etc. according to the name of the hotel. Same here. As a Plus hotel this location is everything a person could expect. No exceptions. No problems. If you are in the area - Stay here.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. I am always humbled at the ways our guests find to describe their stays. "As a Plus hotel this location is everything a person could expect. No exceptions. No problems..." is one of the best compliments we can receive from our guests. You have touched on everything that makes our hotel truly exceptional and keeps our guests coming back and telling their friends. We do look forward to having you back again as our guest in the very near future.

"Highly recommended!!"

5
01/06/2018

I highly recommend staying here. Close to amenties, very clean and modern. Beds were comfortable And the breakfast was good. The staff is very professional and kind. Overall great experience the price was fair.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a detailed, fantastic review of the BW Plus Service Inn & Suites. You have touched upon quite a few areas of our hotel that keep our guests happy, wanting to come back and what they are telling their friends and families about us. We do look forward to having you back again as our guest in the very near future.

"Great place to stay"

5
31/05/2018

Very nice staff, nice clean rooms, fast check-in and check-out, good location near the east side of the city, no problems at all. Would stay there again and recommend it to anyone going to Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our 'nice, clean rooms...' are a testament to our 4th consecutive AHLA Housekeeping Award since opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality. 'Would stay there again and recommend it to anyone going to Lethbridge...' is one of the best compliments we can receive from our guests and we look forward to having you back again in the very near future.

"welcoming and safe"

5
31/05/2018

I stayed at the Best Western in Lethbridge because I was travelling alone, and always look for a hotel that is close to amenities and appears to be safe. the Lethbridge location met all of my expectations - the staff were friendly and remembered me long after check in! The room was clean and spacious and quiet. The free breakfast was great. with a wide variety of hot and cold items! I would definitely stay at the Lethbridge Best Western on my next trip.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for reviewing the BW Plus Service Inn & Suites. I am so glad you are able to sleep safely and soundly while staying with us. 'The room was clean and spacious and quiet' is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other options to get your day off to a great start. We do look forward to having you back again as our guest in the very near future and thank you for taking the time to submit such a fantastic review of the BW Plus Service Inn & Suites.

"Lacrosse Tournament"

4
30/05/2018

Hotel was great overall, customer service was excellent! Breakfast was okay, the hotel was in nice condition and room was clean. The rooms were a bit stuffy but I've stayed in a lot worse. I would stay there again!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. I trust your team enjoyed themselves while at the tournament and are having a great season? 'I would stay there again!' is one of the best compliments we can receive and we look forward to having you back again as our guest in the very near future.

"A fabulous stay"

5
27/05/2018

I would definitely recommend this hotel. The staff was very friendly, and made us feel as if we were family. The room was exceptionally clean. We enjoyed a delicious complimentary breakfast.i would absolutely stay there again

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our staff is what makes us great and keeps our guests coming back. Your 'exceptionally clean room' is a testament to our 4th consecutive AHLA Housekeeping Award since opening in 2014 to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. 'I would definitely recommend this hotel....' is one of the best compliments we can receive from our guests and we look forward to having you back again in the near future.

"Great hotel"

5
17/05/2018

Similar to other best westerns in the province this location did not disappoint ... beautiful rooms and an excellent bed and fantastic breakfast included. Great value and comfort at a reasonable cost!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review and I am always pleased to read when we do not disappoint. Our 'beautiful rooms and an excellent bed and fantastic breakfast included...' is what our guests look for in a hotel along with amazing staff and we strive to exceed those expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"Very good"

5
03/05/2018

Staff are very welcoming and accommodating. Beds were comftorable and room was clean Stayed one night for short trip Very relaxing and close to amenities Always enjoy our stay here Room is cozy I love the extra pillows

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. It is awesome to read when our return guests keep enjoying all that our hotel has to offer. We do look forward to having you back again as our guest in the very near future.

"Chemicals and bad ac"

2
29/04/2018

Stayed with family members in several rooms. The sheets had a bad chemical (bleach) smell. 2 of the family members had reactions to the strong bleach in the sheets. The air conditioners made a lot of noise all night long and didn't really work as the room was hot. Not a good night's sleep at all

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit a review. I am sorry to have read that your family members had issues with how we clean our products. I trust they are all ok and encourage you to contact me directly to discuss further. We haven't had any other concerns expressed about how we launder our sheets and I have passed along your comments to my management team to check for quality. I do hope you will come back and see us again in the very near future.

"Drunk and Disorderly Guests"

1
28/04/2018

This property has no control of its orderliness - the oil field construction worker guests are out of control and I got no sleep, breakfast was a free for all bombarded by rude unapologetic rig workers who had a drunker tail gate party on and around my 90,000 vehicle because I was parked right at the back door to the building. The stay was horrific.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to have read that you felt there were issues with other valued guests during your stay. It appears that, based on your review, you have an issue with 'rig workers' and your very expensive SUV. I can assure you that, unlike your feedback, we had spoken to our guests and reminded them of the policies relating to open liquor in public spaces including our parking lot. It is not the first time our guests have enjoyed the fresh air and sunshine and after such a horrible winter, including snow in Apr, our guests got together after a long day of working hard to sit and finally enjoy the weather. We at the BW Plus Service Inn & Suites are inclusive and don't attach labels to any market segment of our guests. We appreciate the fact that our long term guests enjoy the amenities we have to offer and can unwind comfortably, enjoy our breakfast and treat our property, our staff and our other guests with the respect they deserve. We would welcome you back should you wish to return and, like our many other satisfied guests, take advantage of all our hotel has to offer but you have already made it clear during our correspondence that you will take advantage of the BW Okotoks. I trust you will be able to enjoy their hospitality.

"Wedding/Bridal suite"

5
22/04/2018

Amazing! Staff was so pleasant and friendly. The room was nice and spacious for all of the bridal party to get ready. Great lighting for photos and makeup. Very clean and extremely comfortable beds! When coming back from our reception, they had left us a nice bottle of wine and a nice note to end the night. Would definitely recommend this hotel for wedding parties or guest setups.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank for such an amazing review of the BW Plus Service Inn & Suites and congratulations. I am always pleased to read when my staff goes out of their way to make a guest experience memorable and exceed their expectations. "Would definitely recommend this hotel for wedding parties or guest setups..." is one of the best compliments we can receive from our guests. We look forward to having you back again as our guest in the very near future and please keep us in mind for your first anniversary as we would love to celebrate with you all over again.

"Great Hotel Option for Lethrbidge"

5
18/04/2018

The Best Western Plus Inn & Suites is a great hotel and one of the better options if you find yourself in Lethbridge for the night. Clean, comfortable, relatively quiet, and easily accessible. It's also right beside Coullee Brewing Co., which is fantastic. As someone who loves craft beer, this was a huge boon. Lethbridge doesn't have all that many amenities or restaurants, being a smaller city, so having the hotel directly beside one of the hot spots is a big plus.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. "Clean, comfortable, relatively quiet, and easily accessible.." is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Coulee Brew is also quite popular with our guests and our guests receive a 10% discount on their food bill. We do look forward to having you back again as our guest in the very near future.

"Great stay!"

4
17/04/2018

We stayed there with our two children for a Ringette tournament in Lethbridge. Daily breakfast was provided with many choices which was a huge convenience. The team had a great time in the pool and waterslide (albeit it is very small) so was very busy because other teams were also staying at the same time!! It was pet friendly, we brought our two dogs, they put us on the main floor so it was convenient to take them out for a walk!! Easy and quick check in and check out. It was quiet except our puppies often barked with the other dogs staying in the hotel. Overall it was a great stay for our family.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our full, hot, complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, gluten friendly options, fresh, hot pancakes while you wait and host of other choices to get your day off to a great start. We are a pet friendly hotel for our guests traveling with their furry friends. As we do strive to exceed our expectations, please feel free to contact me to let us know what we can do to improve in order to get the extra star from you. We look forward to having you back again as our guest in the very near future.

"Wonderful place. Nice rooms and great staff."

5
17/04/2018

The rooms were really nice and clean. The staff was really professional and nice. Was a great place to stay with the dogs. I would recommend staying here anytime. I especially love the little snack shop they have. Much better than vending machines.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. You have touched on almost every aspect of what makes our hotel great and we do look forward to having you back again as our guest in the very near future.

"Always Top Notch"

5
16/04/2018

always a great hotel to stay at and they accept my dogs which is sooooo important to me. I will always stay here . the staff is great and it for me suits all my needs Friendly nice staff and great value for my dollar.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review. The BW Plus Service Inn & Suites does have a dedicated pet floor so our guests can travel with their furry friends and our other guests can be comfortable knowing that it is only a select group of rooms. Our staff is great and thank you for taking the time to recognize the great job that they do for you. "always a great hotel to stay..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"Printer needs upgrade"

3
09/04/2018

Printer needs to be updated to print out pdf documents directly. PDF files were hard to view. Computer Needed software to be dowloaded which could be done by only admin. Everything else was good. Colton in front desk went well and beyond. He tried his very best to assist my needs.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Everything else was good..." I am pleased that everything else related to your stay, other than the printer needing to be updated, met your expectations. Thank you.

"Very nice"

5
09/04/2018

This is a nice clean hotel with very friendly, professional and accommodating staff! Good rates that includes a very nice complimentary breakfast with a good variety and selection of good food and decent coffee. A nice pool with a water slide for children and a small hot tub that was nice and hot and no shortage of fresh clean pool towels. We've stayed here a few times before for both business and personal trips and will most definitely be back! We have had zero issues with this hotel in Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. "This is a nice clean hotel with very friendly, professional and accommodating staff!" is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our pool, hot tub and waterslide are quite popular with our guests. "We've stayed here a few times before for both business and personal trips and will most definitely be back..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"Great hotel, great service!"

5
03/04/2018

This hotel is just amazing! The staff are super friendly and helpful! We were especially surprised with the wine, beer and pizza on Tuesday afternoon, what an amazing idea! We've never experienced anything like this anywhere before. We were already very pleased with the breakfast, but this is over the top! Wonderful!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such an amazing review of the BW Plus Service Inn & Suites. Our staff is what make our guest stays great and thank you for taking the time to recognize the great job that they do. Our Tuesday night customer appreciation night, featuring beverages and appies, is well received by our guests and we are the only hotel in Lethbridge to say thank you in this way. We do look forward to having you back again as our guest in the very near future.

"Worst BW i have ever stayed in"

1
03/04/2018

They claim to be the no#1 hotel in Lethbridge. Not sure how they arrived at this ranking. Pathetic, minimal breakfast, no restaurat in the hotel, old property looks dark and grim. I am comparing this one with another small town BW property in Spruce Grove where the hospitality, service, restaurant and breakfast was much superior than what i experienced here. As a Platinum member there was no check-in treat that i received.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. I am sorry to have read that you were disappointed with your stay although it appears you may not have been given the correct information about our property which seems to have soured your entire stay no matter what we did. I have passed along your comments to our BW Central Reservations team. As a limited service hotel, we do not have a restaurant on site but we do have the Coulee Brew Co, Imperial China and Casino Lethbridge all within walking distance and who offer our guests a discount on their bill. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with fresh, hot pancakes while you wait, gluten friendly options, fresh fruit and juice along with a host of other options to get your day off to a great start and which is well received by our guests. We are currently the #1 hotel on Tripadvisor in Lethbridge and have been since we opened in June 2014. The BW Plus Service Inn & Suites is the proud winner of the BW Chairman Awards (perfect 1000/1000 score on our last inspection) and BW Director Awards for quality to go along with our 4th consecutive AHLA Housekeeping Award since our opening in Jun/2014. If I can be of assistance in the future, please don't hesitate to contact me directly.

"Heading Home"

5
02/04/2018

Very nice young man at the reseption desk, friendly, helpful & caring. He was interested in making conversation with us 'older folk'!!! He was helpful in guiding us where to go and eat our dinner. He room was great a lovely comfortable, quiet suite. We had an excellent sleep. We would stay there again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I have passed along your cudos to Parker and he enjoys talking to everyone. Thank you for taking the time to recognize the great job that he does for our guests. "We had an excellent sleep.." is a great comment from our guests as we sell sleep.....and pop.....and snacks....and more. We do look forward to having you back again as our guest in the very near future.

"Great Place to stay"

5
02/04/2018

This is always our go to hotel when in Lethbridge. Good value for your money, clean rooms and excellent service from the front desk to the hot breakfast. Nice pool, exercise and hot tub area with a water slide. Very conveniently located and close to casino. Two thumbs up!!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Two thumbs up!!" is one of the best compliments we can receive from our guests and for that we thank you. Our "clean rooms and excellent service...." is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options, fresh fruit and juices and a host of other options to get your day off to a great start. We do look forward to having you back again as our guest in the very near future.

"Business"

5
28/03/2018

Very accomidating staff ,will return again while on business or personal trips. Great location with easy acces to my clients workplaces. if you are bothered by occasional trains would ask for room on the inside of hotel away from main road and train traffic ,otherwise no issues.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our staff are what make our hotel great and our guests continue to take notice. Our central location does provide easy access to anywhere in the City in 10 minutes. We do look forward to having you back again as our guest in the very near future and knowing that you 'will return again while on business or personal trips...' is one of the best compliments we can receive from our guests.

"Excellent Service"

5
21/03/2018

This hotel is a relatively new facility with friendly, efficient staff. The location is easy to get to and close to restaurants and gas stations. I highly recommend staying here if you want good value for your money.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. "I highly recommend staying here if you want good value for your money..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"Lethbridge"

5
19/03/2018

Travelled to Lethbridge for business, this was my first stay at Best Western Plus Service Inn and Suites. The facility was very nice, and well kept. The fitness facility was adequate and met my training needs.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
thank you for your great review of the Best Western Plus Service Inn & Suites. I am always pleased to read when we exceed our guest expectations, especially on their first visit. "The facility was very nice, and well kept. ..." is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our 24 hour fitness facility is quite popular with our guests and includes free weights, treadmills, elliptical, stationary bike and yoga kit. We do look forward to having you back again as our guest in the very near future.

"Good."

5
18/03/2018

The hotel staff was very nice! The outside of your hotel was good looking and the inside was exceptional however the pool was intermidiet. Our room had a malfunction key and your daft managed to fix it promptly!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased to read when our guest use words like 'outstanding' and 'good looking' to describe their stay. I am sorry that you had issues with your key but that my staff 'managed to fix it promptly' to your satisfaction. We do look forward to having you back again as our guest in the very near future.

"Happy Happy"

5
13/03/2018

As soon as we arrived the young man at the desk made us feel like we had been friends for years. He was extremely helpful and made us feel welcome. Room was clean and presentable. When we discovered our lack of technology with the remote, we called the front desk and they called us back after researching our issue. We were given a restaurant review which proved to be top knotch!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I have passed along your kudos to Parker and thank you for taking the time to recognize the great job that he does. We strive to exceed guest expectations and making you feel welcome is part of that plan. "Room was clean...." is a testament to our 4th consecutive AHLA Housekeeping Award for 2017 (the only hotel in Lethbridge to have won in 2017) to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again as our guest and for sharing your great review with everyone.

"Nice, Clean, Fun!"

4
08/03/2018

Decent work-out room, bonus slide/pool/spa combo, not a bad breakfast. Rooms very modern and comfy, with contemporary artwork. Funky lava aquarium art in lobby, a must-see! Friendly staff, with Gold Member bonuses waiting in room.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our 24 hour fitness centre is quite popular with our guests with tread mills, elliptical, stationary bike, universal gym, free weights, balance ball, etc. We have been told on numerous accounts that our pool, hot tub and waterslide are 'awesome fun'. Our great staff provide great experiences that exceed guest expectations consistently. We do look forward to having you back again as our guest in the very near future.

"Stay and Relax"

5
25/02/2018

Love staying at this BW! It has everything you need and is clean and well maintained. All the employees enjoy their job and try to make it their mission to make your stay the best! We also enjoy the craft beer pub -- just a hop and skip away from the hotel.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites and I am pleased to read that you 'love staying at this BW!' Our goal is to exceed our guest expectations and thank you for taking the time to recognize the great job that my staff does. Coulee Brew Co is becoming a favorite of our guests and tell us every opportunity they get. We do look forward to having you back again as our guest in the very near future.

"Best Western plus Lethbridge Alberta"

5
15/02/2018

Great location. Professional courteous staff. First class hotel. Excellent. Will certa only return. Very handy to Lethbridge fairgrounds. Great access on bypass road and great access from US. Less than one hour from US Boarder.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites Bill. You have touched upon those things that our guests expect from our staff and our operation and thank you for taking notice. Knowing that you will certainly return to this 'first class hotel' is one of the best compliments we can receive from our guests. We do look forward to having you back again in the very near future.

"Clean quiet hotel that accepts pets"

5
13/02/2018

Although we had to pay a $20 pet fee, this hotel was very accommodating. The room was spacious and clean. Great TV system and the free wifi internet worked well. The hotel was very quiet and the bed was comfortable. Breakfast was excellent and they even used nice dishes and real cutlery. Nice to see this! I wouldn't hesitate to stay here again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Your 'spacious and clean' room is a testament to our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. We provide Telus Optik for both our cable and internet to ensure it is the 'fastest in town' and exceeds the needs of our guests. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins along with fresh, hot pancakes while you wait, gluten friendly choices and a host of other options to get your day off to a great start. ' I wouldn't hesitate to stay here again...' is one of the best compliments we can receive from our guests and thank you for helping the Best Western Plus Service Inn & Suites to stay as the #1 hotel on Tripadvisor in the City of Lethbridge. We do look forward to having you back again as our guest in the very near future.

"Great Family Hotel"

5
12/02/2018

Rooms were clean, internet great staff was friendly. Breakfast had a great variety and was well stocked even with all the guests! Would recommend this hotel to families! We stayed for a hockey tournament and then look and breakfast were loved by all.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. 'Rooms were clean...' is a testament to our 4th consecutive AHLA Housekeeping Award since opening to go along with our BW Chairman Awards and BW Director Awards for quality. Our breakfast room staff do a great job of keeping the room flowing, well stocked and always with a smile. 'Would recommend this hotel to families!' is one of the best compliments we can get from our guests. We do look forward to having you back again as our guest in the very near future.

"Professional service"

5
04/02/2018

I stayed at the Best Western this weekend. I was told in advance that there would be sports team staying at the hotel over the phone. When I checked in, I was also told that there would be sports team in the hotel. I was told that if there were any problems that they had security that would deal with it. I heard no noise all night and had a great sleep in my extra comfy bed. The room was clean and I appreciated the free water. The breakfast had many options and I understand that they don't have a kitchen onsite so enjoyed what they had without any further expectations. I used express check out and was on my way in no time. I will be back.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am always pleased to read when our staff exceed our guest expectations from pre-resevation through your stay. Our full, hot breakfast features local Lakeview Bakery breads, bagels and muffins along with fresh, hot pancakes while you wait, gluten friendly options and a host of other selections to get your day off to a great start. 'I will be back...' is one of the best compliments we can receive from our guests and we look forward to having you back again soon.

"Convenient"

5
04/02/2018

Great place to stay if you passing through on business like me. Hotel is clean looks new and staff were very professional. Fitness room was great for hotel, and there was a brewpub next door to gain back any calories you burn there.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"This was our first stay here and it won't be our last"

5
01/02/2018

This was our first stay at this property as we usually go through Lethbridge by a different route. We loved the facility,their breakfast was very good and with quite a few restaurants in the immediate area. It was very easy to access all of the stops that we visited in Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. It is always a pleasure to read when our hotel exceeds our guest expectations whether it be their first visit or their tenth visit...or fifteenth...or twentieth. Our location does let you get anywhere in Lethbridge in 10-15 minutes. With Coulee Brew Co., Imperial China and Casino Lethbridge your dining options are not limited. And there is also Subway, Tim Hortons, Taco Del Mar, A&W as well for a quick bite. We do look forward to having you back again as our guest in the very near future. 'This was our first stay here and it won't be our last...' is one of the best compliments we can receive from our guests.

"Sleep would be better on a bench outside"

1
28/01/2018

This hotel failed from go. From my room being booked wrong, the pool being closed and their walls as thin as paper; it would be better to sleep anywhere but here. My options for a properly booked room was a pet friendly room, gross, or outside the pool after my initial request when booking was the end of the hall on the highest floor. Which didn't happen anyways with over a months notice on the booking. The pool was refilled that day and was at 13 degrees, so after a long day of traveling the kids couldn't even relax with a swim. The walls are paper thin, you can hear people talking in the room beside you and every footstep above you. The AC unit that we had on full blast to drown out the noise make noise like a freight train and then switches to noises like an radiator in an old house. Beds are very firm and uncomfortable. Breakfast was decent for an included breakfast. Front desk tried to resolve issues however, after all of the above the only way they could have actually resolved anything was a small reduction in my bill as an apology for a wrong room however, the bill came through as normal. There is a reason why I don't stay at Best Western unless it is absolutely necessary with a group booking as this is the same situations we commonly see with our booking being wrong, the beds being uncomfortable and the noise. The pool was just an added bonus this time.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am not sure a park bench in -20 would be recommended and I am sorry to have read that we were not able to exceed your expectations during your stay. I would be happy to discuss your reservation concerns with you but you do imply that you encounter issues with your reservation at almost every Best Western you stay at and tend to avoid them as a result. As we strive to educate our staff with every guest concern presented, knowing more details of your reservation will allow me to track your entire reservation electronically to see if there are areas on our end that need to be addressed. It is unfortunate that as a result of an environmental issue with the pool that proper sanitation steps had to be followed and some of our guests were ultimately inconvenienced. We did apologize for any inconveniences this may have caused and we did have proper notifications posted throughout the hotel advising our guests. In the end, as I stated above, I would be more than happy to discuss any concerns with our guests and not have to guess who is who on TA without any other documentation. An informed opinion is my preference to guessing and having all of the details an important part of the resolution process.

"Over Run with Sports Teams"

2
26/01/2018

Stayed for a weekend and was sooo disappointed. Check in and staff were great. Breakfast was mediocre. The hotel was over run with sports teams and kids. Line ups were long at the breakfast buffet and good luck getting into the pool or hot tub! Its a small pool to begin with, max of 16 or 18 people. (cant remember exact #) but it was literally packed with kids! Come on, what about the other guests? Not everyone enjoys screaming and splashing kids. How about implementing an hour or so at the end of the night for an "adult" only swim? Kids should be in bed by then anyway! The beds are hard like a rock and the pillows are about half the size of a regular queen pillow. Another suggestion: put all non "hockey, volleyball or soccer" guests on 1 floor so we do not have to listen to all the inconsiderate people slamming doors and yelling at their kids at 6am every morning! Comes down to, don't stay here unless you are part of the sports teams!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to have read that you were disappointed with your stay but thank you for taking the time to recognize the great job that my staff does. Unfortunately, with a popular hotel such as the BW Plus Service Inn & Suites, we do tend to sell out quite frequently. As a result of a full hotel, our amenities may see the stresses of an increased number of guests. Similar to trying to get a table at Moxies or The Keg on a Friday evening, there may be at times a wait for their use. As our hotel is built for averages in an attempt to limit our carbon footprint, including pool, fitness centre, and breakfast room, there are times when the number of guests exceed the maximum use of these areas. We do our best to keep people moving along, keep the amenities well stocked and keep the hotel clean. Although we do try and limit errors and educate our staff on any perceived deficiencies, there are times when we just simply cannot satisfy the needs of all of our guests. Although I can appreciate your suggestions, limiting the fun and enjoyment of one segment of our guests at the expense of another is not part of our inclusive mantra and logistically may not be functional. Whether you are 'part of the sports teams', in visiting family, on business or just passing through, we look forward to having everyone stay at the #1 hotel on Tripadvisor and winner of our 4th consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality.

"Simply great"

5
26/01/2018

This was an absolute awesome stay. Friendly staff. Welcoming atmosphere. Definitely above average breakfast. Truly the best i have experienced in Lethbridge. The staff are genuinely kind and helpful????

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'This was an absolute awesome stay.' 'Truly the best i have experienced in Lethbridge.' Thank you for such a great review. It is these types of experiences and compliments from our guests that help keep the BW Plus Service Inn & Suites as the #1 hotel on Tripadvisor and a testament to our commitment to providing award winning experiences through our 4th consecutive AHLA Housekeeping Award since opening in 2014. We do look forward to having you back again as our guest in the very near future.

"Always a great experience"

4
23/01/2018

Nicely appointed rooms, super friendly and professional team, great accessible location (the Brewery behind the hotel is a favourite place with a very nice menu) and the convenience of a hot breakfast!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. It is our guests that help keep us as the #1 hotel on Tripadvisor in the City. We do look forward to having you back again as our guest in the very near future.

"Fabulous Hotel!!"

5
11/01/2018

Stayed At the Best Western Plus Service Inn & Suites from Dec. 26-31/2017 for a Provincial Sporting Event being held in Lethbridge. Hotel was fully booked during our stay. We were upgraded to the King suite. Having a separate bedroom from the sitting area was a bonus. The room was very clean, updated, and spacious. Enjoyed the fireplace in our suite as the weather was miserable (minus 35 degrees & snowstorm) for the 5 days we stayed there. Service through out the hotel was top notch. Staff were very friendly, helpful, and efficient. Breakfast was great- the staff were quick to replenish food and went out of their way to assist guests. Only negative comment is the mattress on the bed was extremely uncomfortable & WORN OUT. After the first night, we spoke with the front desk staff to see if housekeeping could change the mattress out for us. When we returned to the hotel that evening, we had been notified that the mattress had indeed been changed. What a difference -- we had the most restful sleep for the remainder of our stay. Will most definitely stay here next time we are in Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our Executive Suites are very spacious and quite popular with our guests. Thank you for taking the time to recognize the great service my staff gives to our guests. It is what makes our hotel great. 'Will most definitely stay here next time we are in Lethbridge...' is one of the best compliments we can receive from our guests and we do look forward to having you back again as our guest in the very near future.

"A great overnight "

5
04/01/2018

Stopped here enroute to fernie, and we had a lovely evening. We stayed in the executive suite and it was very comfortable for our family of five. The suite has a king bed in a private bedroom, and a queen bed with a sofa bed in the main room. The pool slide is fast and fun! The hotel was busy given the time of year, but it was very quiet and did not feel crowded. The hot breakfast was a surprise, with pancakes and eggs. Its nice that the dining room is separated. The hotel gives attention to detail, and the staff are friendly and very helpful! The hotel felt new and clean.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. I am always pleased to read when our guests have a truly memorable experience as your review indicates in so many areas of our operation. We do look forward to having you back again in the very near future.

"Me "

4
03/01/2018

Could have more plug ins , was cold out Junior suite was very comfortable Lots of coffee in room Breakfast was good Was a little noisy the last night party but that was to be expected close to New Years and curling celebrations

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our Junior Executive Suite is one of our most popular room types. Our full hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options, fresh, hot pancakes while you wait along with a host of other choices to get your day off to a great start. I am sorry to hear that there was some noise on the last night of your stay and we do encourage guests to contact our 24 hour front desk to address any concerns they may have. Our parking lot has both plug ins on every pole (4) as well on the west side of our building for our guests to use and are built for averages. With the weather of late and being sold out all last week, there may not have been a plug for every vehicle. We do look forward to seeing you again in the very near future and thank you for helping to keep the BW Plus Service Inn & Suites as the #1 hotel on Tripadvisor in Lethbridge.

"Weekend get away"

4
01/01/2018

Our family met at BW for New Years and had a blast, pool, water slide and hot tub were great, hot tub could be a bit bigger but all in all was a lot of fun. Breakfast has a wide range to offer and was very good. Close to shopping and casino if that's your thing. Good value for your buck!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am always pleased to read when guests make great use of all of our amenities but enjoy themselves while doing so. We do look forward to having you back again as our guest in the very near future.

"Business Trip"

4
29/12/2017

This is the second time I stayed at this hotel for work and I would recommend it. The hotel is close to amenities and easy to get to. The rooms are nice and the beds are very comfortable. The breakfast staff went out of their way to help me but don't expect much from certain front desk staff. Overall though it is a great place to stay.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. 'This is the second time I stayed at this hotel for work and I would recommend it...' is one of the best compliments we can receive from our guests, especially our returning guests. I am intrigued about our front desk staff as we do strive to exceed our guest expectations. Every guest. Every time. Please feel free to contact me directly to discuss further as well as how we can meet your needs to get that last star. We do look forward to having you back again as our guest.

"Welcome back from Fiji"

5
28/12/2017

After a two year absence from our children and grandchildren we came and booked 4 rooms, 2 Executive rooms and 2 regular. Our families with children especially enjoyed the executive rooms as it gave them room for everyone but privacy for themselves. It was a great place to come and have fun with family we haven't seen in a long time. Thank you to Best Western Plus for making this one of the most memorable times for our family. It is truly a plus experience and I would recommend staying here to anyone.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Welcome back from Fiji. I am pleased that you chose the BW Plus Service Inn & Suites to facilitate your family reunion. Our Executive Suites are quite popular with our families as they do sleep up to 6 and provide that privacy you noted. 'Thank you to Best Western Plus for making this one of the most memorable times for our family. It is truly a plus experience and I would recommend staying here to anyone...' is truly the best compliment we can receive from our guests. Please come and see us again, sooner than 2 years of course, as we would love to have you and your family back as our guests.

"Good Hotel to stay at"

4
27/12/2017

Easy location, close to Tim Hortons, casino and off highway enough that there wasn't much noise. Some parking stalls have plug ins for car for cold nights. Clean and pleasant rooms, staff friendly and breakfast a bit better than most complimentary breakfasts. Express checkin and out worked very well.

"Quiet, Clean Hotel, Great Location!"

5
27/12/2017

we stayed Dec 23 to 26/17 while spending the days with family. My first time away from my hometown, all was great! We asked for a quiet room, we received it, the entire hotel was quiet many people away to families houses for Christmas. Breakfast items awesome, cold and hot! Very friendly staff! Rooms great size and very clean! The air was good it was fresh , not to dry and very little scent in rooms, this was awesome! Would stay here again!

"Very Caring Staff"

5
26/12/2017

We were staying here for my son's hockey tournament when he became ill. The staff were very good about providing Extra linens and even gave us a bottle of water and offered to get me something to eat/drink.

"Quite expensive for a senior"

4
19/12/2017

It was close to the casino which was nice. Since there were sports teams staying it made it very difficult to access the breakfast room. For a senior we found the hotel quite expense even though the room we were given was very nice.

"Beauty of a place to stay!"

5
16/12/2017

BWP staff was eager to help and make my stay great even though I had no reservation, hooked me up with food etc with no hesitation. The room was clean and quiet. A huge parking lot made parking my truck/Trailer a breeze. Checkout has never been easier!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they do. Our parking lot, including dedicated truck/bus parking is just one more of the extras we offer our guests through planning during our construction to set us apart from our competitors. We do look forward to having you back again as our guest in the very near future.

"Great Hotel"

5
11/12/2017

Our stay was great! Close to the soccer centre! The pool and Breakfast were great! We will stay here again if we ever need too! Close to restaurants and casino! Parking was also great! Rooms very clean!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the BW Plus Service Inn & Suites. It's great to have such great guests as yourself staying with us. We hope you have another great visit when you come back as our guest in the very near future.

"Noisy Noisy Noisy Wish Hampton had rooms "

1
09/12/2017

We are back in Lethbridge this weekend for another hockey game. This time we booked last minute and not as a group and are stuck at Best Western cause that's where a suitable room that fit our family would work. We would have much better been back at the Hampton as this Best Western is OVERPRICED and Noisy all we can hear is kids running amounts hotel. The front desk is not friendly either and breakfast was subpar Saturday morning, the beds are ROCKHARD and you can fell the divots from previous guests. We paid almost $200 a night and feel ripped off but I guess it's our fault for booking late. This hotel is not recommended for traveling for anyone, how this hotel is ranked so high on here is beyond me.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to hear that you were not happy with your stay. As the number #1 hotel on TripAdvisor our guests have given us a Very Good or Excellent rating 92% of the time and we take all feedback very seriously in an effort to identify any deficiencies in order to rectify them for our future guest. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options, fresh, hot pancakes while you wait and a host of other choices to get your day off to a great start. Our pillow top Queen and King beds are Hypnosis beds made by Aaram out of Edmonton and are the same beds used in some of the top hotels in Alberta. Our pool, hot tub and waterslide is well used by our guests as is our 24 hour fitness centre which can get the kids excited and loud. Our front desk staff do an excellent job keeping kids in check on busy weekends being firm, but fair. All in all it does sound like our hotel may not be your first choice and i am sorry to hear that as it is for so many others. Should you wish to give us a chance in future, should your team ever come to Lethbridge again, please feel free to contact me directly.

"Great stay"

5
08/12/2017

Friendly staff, clean room, comfortable bed - nice sitting area in the junior suite. Breakfast room is spacious and selection pretty nice. Hot tub and swimming pool very nicely maintained and clean. Recommend for couples and families!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites and thank you for your recommendation for couples and families. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options, fresh, hot pancakes while you wait and a host of other choices to get your day off to a great start. We do look forward to having you back again as our guest in the very near future.

"Great hotel with great breakfast!"

5
07/12/2017

Very good Hotel, comfy rooms and a fantastic breakfast very good choices and fresh hot food available! Hotel staff was friendly ans helpful. Room was clean, pool was great! I would stay here again for sure.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the BW Plus Service Inn & Suites. It's our guests who are sharing their experiences that keep us as the #1 hotel on Tripadvisor in Lethbrige. Our 'fantastic breakfast' includes local Lakeview Bakery breads, bagels and muffins, gluten friendly options, fresh, hot pancakes while you wait along with a host of other choices to get your day off to a great start. 'Room was clean...' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. 'I would stay here again for sure...' is one of the best compliments we can receive from our guests and we do look forward to having you back in the very near future.

"#1"

5
07/12/2017

I've spent about 35 nights in hotel this year, this is my favourite hotel. They do all the little things right. I was very disappointed to have to cancel my second night, I wish I could have stayed longer.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
We're #1!!! We're #1!!! It is the little things that our guests notice and keep them coming back. Whether it's our 'support local' campaign wherever we can, to our commitment to our community by investing over $50,000 last year alone through donations and sponsorships, our customer appreciation night every Tuesday featuring local appies and beverages, to our great staff exceeding our guest expectations. Every guest. Every time. 'I wished I could have stayed longer...' is one of the best compliments we can receive from our guests and we hope your next stay with us will indeed be longer.

"Winter Getaway..."

4
06/12/2017

Needed a break from winter SK weather so headed west to sunny AB. Very pleasant surprise to find this near-new Best Western in Lethbridge. Easy off - easy on to the main highway (#3) ... this is a great stopover spot if just passing thru, or spending some time visiting or shopping. Hotel is great, very clean rooms, friendly & efficient staff, very nice complimentary breakfast in the morning (well above average, and I stay >50 nights in B/W properties annually). All in all is a great value, and a great spot to stay.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am glad that you were pleasantly surprised to find us and we are happy to be here. Our central location does make our hotel a great hub to get anywhere in the City in 10 minutes. Our 'very clean rooms' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot, complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins to go along with gluten friendly choices, fresh, hot pancakes while you wait and a host of other selections to get your day off to a great start. We do look forward to having you back again as our guest in the very near future.

"I love Best Western!"

5
04/12/2017

The friendly folks at the Best Western Suites in Lethbridge went above and beyond to make our family Christmas celebration one to remember. From check in, to accommodating changing rooms to allow us to be closer to each other, to recommending a fantastic food venue - they were all wonderful! Enjoyed the complimentary hot breakfast immensely. Thank you thank you thank you!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
You're welcome. You're welcome. You'e welcome. And thank you for taking the time to review the BW Plus Service Inn & Suites. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job they do. We do look forward to having you back again as our guest in the very near future.

"Great staff, very nice hotel and outstanding breakfast"

5
03/12/2017

First visit to this Best Western. Nice pleasant hotel, very clean. Good staff, very friendly and helpful. Breakfast room is very tidy, with a very large selection of hot and cold items. Express check out with a copy of the daily newspaper was much appreciated.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"First visit to this Best Western..." and we hope it will not be your last. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options, fresh, hot pancakes while you wait and a host of other choices to get your day off to a great start. "Nice pleasant hotel, very clean..." is a testament to our 3rd consecutive AHLA Housekeeping Award since our opening to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again in the near future and thank you again for choosing the BW Plus Service Inn & Suites.

"above and beyond"

5
24/11/2017

Staff and level of service at this location make it a no brainer on where my loyalty in where I stay when in Lethbridge on business or pleasure. The hotel is kept very clean from the parking lot to the suite , and breakfast selection in the mornings is top notch and never a empty tray of breakfast delights which you might find at other hotel chains.

"High Quality Experience"

5
23/11/2017

The rooms were laid out very nicely. The décor was very appealing. The Tuesday night corporate night with wings, etc. was exceptional. It was so much more than just a couple of snacks! The staff were very friendly and very willing to help.

"Fantastic Staff"

5
21/11/2017

The front desk staff could not have been more helpful. My wife's father had passed away and when we called the hotel for reservations for family coming to town we were told the hotel was full. However, Tiffany stepped up and rearranged a bunch of reservations and was able to find 5 rooms for us, taking a bunch of stress off of us at a very difficult time. If that wasn't enough the day of the funeral we needed more rooms for family members that came to town. This time Lindsay stepped up and found rooms for us. We found the rooms to be clean, comfortable and roomy enough to entertain family and friends. The complimentary breakfast was very good and plentiful. Also, this hotel is one of the few that uses actual dishes and mugs in the breakfast room. The hotel is easy to find and get into. We will not hesitate to stay here again the next time we are in Lethbridge. Highly recommend.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for staying with us at the BW Plus Service Inn & Suites. I am sorry to hear about your wife's father and am proud of my staff for making your stay as pleasant and stress free as possible given the circumstances. "We will not hesitate to stay here again the next time we are in Lethbridge. Highly recommend..." is one of the best compliments we can receive from our guests and we do hope to see you again in future.

"JUST LIKE HOME"

5
21/11/2017

Fantastic place to stay in Lethbridge... Super Staff Great room s and excellent quality for your $$$$ Clean ( House keepers are so much fun and very pleasant. I will alway stay here when I come to town on business PS THEY ARE PET FRIENDLY

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a fantastic review of the BW Plus Service Inn & suites. I also want to thank you for taking the time to recognize what a great job my staff does to exceed our guest expectations. We are a pet friendly hotel with designated rooms on first floor to accommodate our guests with their furry friends. "I will alway stay here when I come to town on business..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest again in the very near future.

"Disappointed"

3
17/11/2017

Major safety issue (supposedly employee caused but why not addressed?), changed rooms, heat/air defective in new, wifi weak and not useful, billing issue. Not what I hoped for by staying in a Best Western. Travel a lot, motels. Cannot find any chains that actually do / provide what they promise / promote. Will not stay there again (travel thru area several times a year). Wondering about the whole motel experience in total. Need some serious attention paid operations in genereal it seems.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for staying with us during your last trip to Lethbridge. As was explained to you and other guests located near our East stairwell, one of our employees spilled some gasoline in a maintenance room adjacent. It was addressed with an absorbent material as per our OHS procedures for the hotel. The stairwell door was also then opened to allow for the gasoline smell to be dissipated with the fresh air and the absorbent material was then swept up and disposed of in an approved container. Again, all this was done as per our OHS policy. I have checked with all my staff and managers on duty and have no reports of any issues related to our PTAC's (we also checked the room you were moved to for verification), billing or our Telus Optik wifi solution which is highly rated among our guests. Based on your comment that you 'cannot find any chains that actually do / provide what they promise / promote' it appears that you are unhappy wherever you travel. As the #1 hotel on TripAdvisor in Lethbridge, the BW Plus Service Inn & Suites strives to exceed our guest expectations. Every guest. Every time. Although errors may occur, we do use those errors as opportunities to educate and/or reinforce our policies. I am satisfied that everything that should have been done to address your concerns was done in adherence to those policies.

"Basic hotel. Rude Service desk attendants"

2
09/11/2017

I had an extended stay with the Best Western Plus for work. I had extended my stay for an extra 4 nights with the front desk staff after already had stayed 8 nights. I was told that this would be no problem and that it was taken care of. Sunday night I had gone to the front desk to clear up my bill, and I was told that there was no extension on my reservation and that I would have to check out Monday morning and that there was no rooms available to re-book. This was frustrating spending all of sunday evening looking for a vacant room. The front desk staff offered NOTHING for me. Just a simple " to bad, we are over booked" see ya. Also the "manager" was incredibly rude, when I simply had asked her to help me figure out some issues with my rewards card. She was not even the slightest bit helpful, and told me that it wasn't an issue she needs to deal with and I should just call the 1800 number. Not impressed. I guess leaving early to one of the local hotels in the area was a blessing in disguise.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am sorry to have read that you left early from your extended stay reservation. It is unfortunate that, as was explained to you in detail by my Guest Services Manager, without a valid method of credit card payment your extension would not be permitted. You were advised that in order to extend your stay, you would need to come down to the front desk in order to arrange payment as other courtesies had been extended to you for your late payment during your original stay. On cash rooms, payment in advance is a hotel policy and one that must be enforced in order to ensure that a guest has the valid funds. In the end, our hotel policies were followed and I am satisfied with the steps taken by my staff in an effort to provide you with the services required. All of our daily reports including our incident reports about your tardiness for payment were documented correctly and communicated to you professionally and in a timely manner.

"Business"

5
03/11/2017

Very nice and welcoming hotel, quiet as well. They had client appreciation night when I was there. Appetizers, wine & beer. Continental breakfast was very good as well. I would highly recommend staying at this hotel.

BWPSIS, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our customer appreciation night held every Tu night between 530-7pm is quite popular with our guests and one of the many things that separates us from our competition. Reading that you 'would highly recommend staying at this hotel...' is one of the best compliments we can receive from our guests. We do look forward to having you back as our guest again in the very near future.

"Hotel Review"

5
03/11/2017

Hotel was very clean and friendly staff. The breakfast was good. Standard meal from this type of chain. The gym was a good size with up to date equipment. Location was OK but I would have preferred more restaurant choices closer to walk to.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our gym and breakfast are quite popular with our guests. Our restaurant selections within walking distance of our hotel include; Coulee Brew Co, Imperial Wall, Athens Family Restaurant, Casino Lethbridge along with numerous other less formal choices. We do look forward to having you back again as our guest in the very near future.

"Simple Business and R&R"

1
01/11/2017

This hotel was exceptionally clean and well set up. Right down to mint chocs and bottled wtr at room entrance. Check in was great and stress free. Ty Josie for that. ?? However, my trip went a lil sideways shortly after my return on Oct 30th. Which left me to have to leave before my room was dated for check out. I was quite distraught. Not to mention it became a lil worde when i was informed this cause was also a guest there. So i asked to check out. I was not iffered a refund on second night. Which i found was a lil rude. But the bad oart is when i requested my $250 deposit back. I was argued with. I u understand she was needed to insoect room, yes. But the fact i was distraught n left. But called GM THE NEXT MORNING. HE REFUSED ME MY DEPOSIT DUE TO A NOISE COMPLAINT. not only did he stop there. He thought it was all a big joke was disrespectful and quite unprofessional and rude. I ha e never experienced a GM with such lack of regard to customer appreciation or service. It is now Nov 1/17 and when i called again today i was informed she coukd not access my moneys. That i was needed to call gm in am. Co.pmetely unexceptable. Since my deposit should be in same place as it was when i paid it to the front desk. Not to mention the last person i wish to speak to would be that totally disrespectful GM which i might add, is in dire need of a recourse on respect, manners, decency, and customer service. The hotel is by far spectacular. But the gm could use some improvements. Im still waiting on my moneys.

BWPSIS, BWPSIS at Best Western Plus Service Inn & Suites, responded to this review
Due to pending legal action with Lethbridge Regional Police, no further comment will be given to this review.

"Not bad"

4
28/10/2017

Check in went well and majority of stay was good. 2 issues that affected my stay to reflect my rating of only good... the breakfast attendant wasn't the friendliest and wasn't nice at time to guests. ( couple guys waited 5 minutes each for the pancake machine and attendant still said they did something wrong... they pushed the button and nothing happened lol) My coffee table had drink circles my first night and they were still there when I left on Friday. I wiped them up with one wet napkin?

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit a review or our hotel. As we strive to exceed our guest expectations, we have discussed your review and concerns with the staff in question. Although we try and limit errors, they do occur which allows for education on guest perceptions. We do hope to see you back again in future as our guest so that your experience is one of excellence.

"stay in lethbridge"

5
26/10/2017

Good stay, enjoyed staff, amenities. Excellent rooms, good quality breakfast nice variety. Next time stay in Lethbridge will definitely stay at the Best Western. Water slide would be fun for families with children.

"Comfortable and pleasant"

5
23/10/2017

Very nice hotel. Friendly, helpful staff and good amenities. They allow pets which is great for those travelling with. Offers reasonable breakfast. The beds are great and it is very clean. I choose best western whenever I can when travelling.

"Favorite place to stay in Lethbridge!"

5
17/10/2017

The hotel is well appointed with clean comfortable rooms with a great breakfast offering. We especially enjoyed the king-size bed and spaciousness of the room. Easy access from highway 3 and 4. We hope to be back soon!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review. "We hope to be back soon!" is one of the best compliments we can receive from our guests and we do hope to have you back again as our guest in the very near future.

"Lethridge"

5
13/10/2017

Great place! Clean, well equipped, great bed! Staff as helpful an the breakfast buffet was as good and well maintained. Love the fact you could walk across the pRking lot to that great little restaurant and brewery Coulee Brew!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Sometimes all there is left to say is thank you for such a great review of the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Great stay"

5
13/10/2017

Nice staff comfortable beds . Nice rooms Tuesday nights they have free beer wine and appetizers for corporate appreciation. Very friendly staff . Would definitely stay again a close to the casinos walking distance

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for your review of the Best Western Plus Service Inn & Suites. Our Tuesday night customer appreciation night is very popular among our guests and just another thing that separates us from our competitors. Our area of the City continues to expand and includes Coulee Brew Co, Imperial Wall, Athens Family Restaurant, Casino Lethbridge along with a host of other food options. We do look forward to having you back again as our guest in the very near future.

"Thanks for the great stay"

5
12/10/2017

Great breakfast, excellent staff very polite and helpful. Room is always clean with a comfy bed, the pool is in good condition along with the hot tub. Corporate night on Tuesday is a great hit would recommend this hotel to anyone staying in Lethbridge

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for your great review of the BW Plus Service Inn & Suites. You have touched upon all the little things that keep our guests coming back and separate us from our competition. We do look forward to having you back again as our guest in the very near future.

"Best Western Lethbridge Awesome"

5
12/10/2017

Great Hotel with Great facilities. Super clean and Super Friendly. The rooms are nice, new modern, and comfortable. Nice restaurants within walking distance. I have stayed here a few times and will stay here again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Great Hotel with Great facilities. Super clean and Super Friendly...." What a great and super review you got going on. Our little corner of the City is developing nicely including Casino Lethbridge, Coulee Brew Co, Athens Family Restaurant, Imperial Wall and numerous other food options all within walking distance. "I have stayed here a few times and will stay here again..." is one of the best compliments we can receive from our guests and for that I thank you. We do look forward to having you back again as our guest in the very near future.

"Great staff!"

4
10/10/2017

We happened to arrive the same weekend as the hotel was full of young soccer players and their families. No matter, the staff was great at keeping the halls cleared and quiet. Also, the manager was very helpful (and cheerful!) in helping us to find lodging for the next two night in our next destination, despite the chaos!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the BW Plus Service Inn & Suites. We do our best during the busiest times to ensure all of our guests have a great experience and that expectations are exceeded. Whether it's during your stay, a recommendation on something in town or even finding you accommodations for the next phase of your travel plans, we can do it all. We do look forward to having you back again as our guest in the very near future.

"Great Service"

5
06/10/2017

We stayed here for three nights in October. Loved the King suite with jacuzzi. Our flight was cancelled but we were able to check in again for one night. Thanks to the manager and his staff for making our travel so much easier.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our jacuzzi suite is popular among our guests and if you liked that room, try our Prime Minister Suite next time you are in town. It is the room that never ends and includes a jacuzzi tub, fireplace, two 50" flat screen TV's, a 40" flat screen in a separate bedroom with a king pillow top bed......and the list goes on and on and on. We do look forward to having you back again as our guest and hope you had a safe flight home to Abbotsford.

"good times in lethbridge"

5
05/10/2017

The best western was great, staff and hotel were very hospitable. The location was easy to find and had a casino within walking distance. The area was easy to get around and we found the downtown interesting enough to come back.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
And when you come back, we would be happy to accommodate you again. Thank you for such a great review of the Best Western Plus Service Inn & Suites and I have passed along your kudos to my staff. Thank you for taking the time to recognize the great job that they do.

"Great hotel to travel for business"

5
02/10/2017

I have always had exceptional service. I use this hotel for business travel and there are never any surprises. It is nice to have the comfort and security of knowing that the hotel is always going to be good. Clean rooms, great staff and fabulous breakfast selections. Highly recommend for travel and pleasure.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites where service, is in our name. Your great review touches on everything that keeps guests coming back and thank you for your compliment "Highly recommend for travel and pleasure..." We look forward to having you back again as our guest in the very near future.

"Excellent hotel"

5
30/09/2017

I had a conference in Lethbridge and the conference was in this hotel so we automatically booked here. It was a very new hotel, friendly staff, clean comfortable rooms, Internet, optik tv. The cookies were a nice treat! Staff went out of their way to check in and be helpful. Breakfast was nice and typical for a free hotel breakfast these days. I would absolutely stay here again for personal or business!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the BW Plus Service Inn & Suites. You have touched upon everything in your review that keeps our guests coming back and thank you for taking notice. "I would absolutely stay here again for personal or business!" is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"A Solid 10!"

5
28/09/2017

This Best Western, from check in to check out, was a pleasure to stay at! The location is easy to find when driving through and is located close to a Tim Horton's and the casino! The rooms are very clean with super comfortable beds! Breakfast is included and has a great selection of hot and cold food, but you got to try the sausages, sooo good!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly choices along with a host of other options to get your day off to a great start. We look forward to having you back again as our guest in the very near future.

"Wonderful stay"

4
27/09/2017

A great hotel stay for your money. Staff bends over backwards for you. Very clean room and super comfortable bed. Will not stat anywhere else while in Lethbridge. A great choice of breakfast items to choose from.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Your 'Very clean room and super comfortable bed..' are a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins along with a host of other choices to get your day off to a great start. We do look forward to having you back again as our guest in the very near future.

"good confortable"

4
27/09/2017

use handicap room, door key did not work to coming on the side ,,,had to go around the front door to open door for my husband with his walker. room good bed confortable, Brealfast good, staff very helpfull went out of there way to help us . No rush to eat relaxing and food plentiful.

"Hotel stay"

5
26/09/2017

Great staff, a few extras offered - good location for highway access, and access to restaurants, grocery, etc within 3-5 kilometres. All facilities, including pool and fitness centre were clean, and no problems with internet access. The Optik TV from Telus was a great touch, too!

"Excellent"

5
25/09/2017

Great sized room. Staff all very helpful & friendly. Full buffet Breakfast each morning was a real treat. Location of the hotel was easy to find and was a short drive to shopping/restaurants. Plenty of parking too.

"Great stay!"

5
19/09/2017

Wonderful hotel and staff! I will definitely stay there again!!! I was there for two weeks and made me feel right at home. Everything was clean and tidy. Breakfast was good and amenities included everything I needed.

"Love this place!"

1
19/09/2017

I drove from Edmonton that day. Which was a four hour drive in pouring rain. When I got there I was upgraded to a wonderful room. Spacious, clean, good lighting (which is important for me doing paperwork after a long day doing calls). Staff are professional. Pool and hot tub were comforting! Breakfast was well presented, plentiful selection, and amazing service staff.

"On the road again..."

5
19/09/2017

Great place...room, front desk, breakfast.. all very good!,I stay here every time I am in Lethbridge and will every time I am through..as I am a regional manager that stays out on the road quite a bit..one of my favourite places to stay!

"Great place to stay"

5
17/09/2017

Staff in this location go out of their way to make your stay as comfortable as possible. Rooms are sparkly clean, beds are very comfortable, breakfast is excellent. A great place to stay. Often see Snow Birds staying here...lots of parking.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Service Inn & Suites. Thank you for taking the time to recognize the great job my staff does in exceeding our guest expectations. "The rooms are sparkly clean...." is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again as our guest in the very near future.

"Tour group."

5
16/09/2017

Really good. Nice rooms. Good beds. Big bathroom. Nice breakfast. Nice staff. Good location. I like it. Will come back for sure. Best Western are very reliable. What more can I say. Good value. Hotels are getting very ecpensive. Close to the Casino.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Best Western Hotel Lethbridge"

5
14/09/2017

Clean, spacious rooms and friendly, helpful staff everywhere you turn. Nice pool and fitness amenities and a nice breakfast to start the day. I always stay here when in town. Book early, popular spot!

"When a hotel treats you well..."

5
14/09/2017

Spent two days in Lethbridge and had booked the Best Western a few months earlier. We arrived and they upgraded us to a suite...what a great start to a vacation. The water and cookies in the room meant we could enjoy a cuppa before retiring for the night. Lethbridge has a lot to offer a visitor a staying at Best Western was the icing on the cake.

"Clean, very friendly, nice room"

3
13/09/2017

Check-in service was super friendly. Room was fairly modern and clean. A snack and water were provided for my enjoyment. The bed was comfortable and pillows were very nice with varying types to suit most people. The only issue was that the air conditioner was horribly loud when it started up. My co-worker in the room beside me had the same loud air conditioner. These AC units need servicing. I would only return here if the AC units were not so loud.

"Best Western Hotels Are The Best!"

4
12/09/2017

We travel several times a year and always try to stay at Best Westerns - no matter what city - they are consistently great places - comfortable,clean and no more costly than other chains. They offer great breakfasts and the membership with their loyalty club offers nice rewards.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for your great review. We do look forward to having you back again as our guest in the very near future and thank you for your loyalty to our brand.

"Best Western is the best"

5
12/09/2017

Can't say enough about the friendly staff, they go out of their way to make you feel at home and comfortable . Room was clean and comfortable. Breakfast was good and staff made sure there was always enough food out. Would definitely stay again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to recognize the great job my staff does for our guests. When you surround yourself with great staff, great things happen. your 'clean and comfortable' room is a testament to our 3rd consecutive AHLA Housekeeping Award since opening to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot breakfast features local Lakeview Bakery breads, bagels and muffins to go along with fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. Knowing that you 'Would definitely stay again...' is one of the best compliments we can receive from our guests and we look forward to having you back again in the very near future.

"Wonderful night's stay at Best Western Lethbridge"

5
05/09/2017

Enjoyed the stay, rooms were very clean, employees very helpful and courdial. Full breakfast, anything you want hot and cold food. The hot food was fresh. Would recommend to anyone. Staff kept dining area very clean.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. "Rooms were very clean" is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our full, hot breakfast includes local Lakeview Bakery breads, bagels and muffins as well as gluten friendly options, fresh, hot pancakes while you wait along with a host of other choices to get your day off to a great start. "Would recommend to anyone..." is one of the best compliments we can receive from our guests and we look forward to having you back again as our guest in the very near future.

"Great place to stay"

5
05/09/2017

Receptionist very helpful getting us a great room, hotel is located close to casino and micro brewery/restaurant. The hot breakfast was awesome lot to choose from. If we have to stay in Lethbridge again, it will be at this hotel.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the Best Western Plus Service Inn & Suites. Our location is now in the hub of the SE corner of the City with more and more coming each year. Our full, hot breakfast featuring local Lakeview Bakery breads, bagels and muffins along with gluten friendly options is quite popular with our guests. "If we have to stay in Lethbridge again, it will be at this hotel...." is one of the best compliments we can receive from our guests and we do look forward to having you back again as our guest in the very near future.

"Working in Lethbridge."

4
02/09/2017

I'm staying in this hotel until suitable rented accommodation has been found. Best Western is my preferred hotel choice. The corporate night on Tuesday's is well received by my work colleague, but there seems to be a minimum supply of food, you have to be there early or you loose out, maybe a register could be started of those who will attend, people who regularly stay at hotel, not people just passing through.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our Tuesday night corporate event is well received by our guests with food and drink a plenty as our way of saying thank you to our guests for their loyalty. We do look forward to having you back again as our guest in the very near future.

"Brutal Deposit"

3
30/08/2017

I've stayed at a lot of BW Hotels over the years. Heck, I travel and stay at a LOT of hotels, B&Bs, Inns, motels, Air BnB places, cabins, from scary 1 star places because everything is full to 4.5 star downtown Vancouver hotels for business - pretty much all over, in a year. BW is the first and only place to charge me just shy of FOUR TIMES the cost of my room as a deposit, for one night. It's reprehensible, imo. I was told that I had to have a hold on my card for the cost of the room, plus $250 in case I smoked in the room. So, for one night, there was a hold for $410.00 on my credit card. ...which lasts for three days, by the way. For those not aware, when you agree to a hold or deposit on your credit card, it takes 3 days for it to drop off. It's the most I've ever been nailed for a deposit ever, and I'm not some young partying punk either, nor do I look like one. I'm a middle-aged business woman, and a busy one, at that. It's a crazy policy that many bigger hotels are taking on, and its getting larger and larger. I get the idea behind it, but hey, I might crash my car in to the side of the building too. In any regard, the amount is getting nuts. It's not the amount - I'm not broke in any which way or form - but it's insulting to tell me I might do something, so let's put a three day hold on your card for 4 times the room cost. Insane. Moving on: for a hotel that's all of 2 or so years old, the carpet is horrifically worn in the hallway, the furniture in my room looked like a cat got loose and spun out on it with it's claws out and it could have been cleaner - there was a dirty drinking straw laying on the floor, which is just bizarre. The bed, despite being told I had booked a room with a pillow mattress was brutally uncomfortable and very worn, therefore the pillow top is nearly non-existant and you can't make the room dark - there is a pile of light that comes from under the curtain, even with the A/C off. I had to put earplugs in to drown out the sound of the high pitched whine from the mini-fridge. I always carry some when travelling, luckily. Minor things, but I was heavily annoyed at the crazy deposit amount already, and didn't get a great sleep besides. I had to conduct the business I was in the area for, then drive 6 hours back home. Awesome when sleep hasn't been great, and I can usually sleep anywhere on anything. Overall, the staff were very nice (the lady at reception was very kind when I heavily questioned the high dollar amount policy, which I wasn't told. I was just handed a machine with my card put in, asking for my PIN#, the dollar amount wasn't on the screen, hence why I refused at first. I'm not putting my PIN# in for some random thing that I haven't been told about. She could have handled that a tad better, like being upfront about the policy instead of just handing me the machine for my PIN#), and she's an asset to the company - she can handle a travel-weary and irked guest very well. ;) Despite the straw on the floor, the suite was quite clean. Would I stay here again? Doubt it. I am not a fan of big-box Hotels, due to the very thing that annoyed me: Nutty policies that no one else uses (and I work in the industry, so I'm quite well aware of the various policies out there) to that extreme. Now I'm going to call VISA and ask them to remove the insane hold on my credit card. A one night stay, 3 days of being punished because someone else smoked in a room. Sheesh.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit a review for our hotel. I am sorry to hear that you are not approving of a standard hotel practice of a pre-authorization on your room stay. You state in your review that you are "... not some young partying punk either, nor do I look like one. I'm a middle-aged business woman, and a busy one, at that..." and it is important to note that our hotel does not discriminate based on age, sex, appearance, race, etc but we apply our policy uniformly, which was explained in detail for you as we are not trying to insult any of our guests. in comparison, the last time I filled up at Safeway Gas Bar I had to pre-auth my gas purchase. Similar to Safeway, once the transaction was completed and the amount finalized, the pre-auth was released and the final total applied. Our policies are in place for the benefit of everyone and we certainly would hope that you would not 'crash my car in to the side of the building too'. As stated in my private reply to you, I had my Executive Head Housekeeper and my Chief Engineer check on the Junior Executive Suite you were in as you commented about the Hypnosis pillow top king bed and the black out sheers (nothing about a cat shredding furniture) and they have confirmed there are no issues with either in the room other than the curtains move when the PTAC is running. As the #1 hotel on Tripadvisor in Lethbridge and with the volume of business we have had in our first three years of operation, our hallway carpets are already on our capital list for replacement as the volume of guests are wearing them out. A great problem to have... Overall, we do encourage you to return as our guest in the near future although I am not quite sure what more could have been done to appease you during your stay. Our hotel is a 3 time consecutive AHLA Housekeeping Award winning property to go along with our BW Chairman Awards and BW Director Awards for quality. We do strive to exceed our guest expectations and when there are areas for improvement we work with our staff to ensure continued improvement and never rest on our laurels.

"Very nice hotel"

5
29/08/2017

I am not usually a Best Western fan because they seem to be dated an inconsistent in quality. The Best Western in Lethbridge, AB was a very nice hotel with a nice fitness center. The location was convenient and the staff very friendly and helpful.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am glad we were able to swing you over to the BW side of travel as our quality and consistency has greatly improved over the years. We also believe that our hotel sets the standard for other hotels to follow and we strive to exceed our guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"Worked Perfectly"

4
28/08/2017

A group of 16 ladies stayed a couple of nights at this hotel while on a golf getaway. The hotel was great, as was the morning complimentary breakfast. The only thing that would have made this stay any better was if we had all been in rooms all beside each other.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
I am glad everyone enjoyed their stay with us. Good luck on wherever your adventures in golf take you next year.

"Frustrating customer service and business practice!"

3
26/08/2017

We had booked our accommodation August 21st for a two night stay for the 23rd and 24th. One day was booked using our Airmiles online, and the following day was booked by telephone 5 minutes after completing the online booking for the Airmiles day. We called specifically to make sure that it was a seamless stay, and were assured that all was good and arranged for our stay. We arrive and everything seemed to be going well, until we ask about the preauth on our credit card for our stay, (reason being we've been burnt before and are leery). In at least the last 5 years in our numerous BW stays it is usually $150.00 for the entire stay and sometimes less, but never more. Well this time they informed us it would be $450.00, holy preauth Batman!!!!! I was shocked. I voiced my concerns, was rebuffed with that's the way it is. I was not up for a confrontation so just bowed to there demands If that was where it had ended I could have grudgingly lived with it, but alas it was not meant to be. The next day we and our family headed out on a day trip, returning to our hotel room around 6 pm. Our card key did not work on our door, so my wife went to the front desk to find out what was up, no big deal right, the key just needed to be reprogrammed right, no such luck. Apparently the whole morphing a Airmiles night along with a paid night was not as straight forward as we had been reassured to believe. According the the desk clerk we were dealing with now, both the original booking call we had made, and at the time of physically booking in, we had been dealing with an inept clerk who didn't know what they were doing, the clerk had no problem with downing and blaming a fellow employee. She informed us it would require another separate preauth of $400.00, as the previous one had been released by the hotel accounting office seeing their claimed issue. Now anyone who has dealt with these issues before knows that the hotel may have released the hold but the bank can take 5 to 8 days to restore that said amount to your card, with that in mind our card would now be in the hole $850.00 for that time frame, all this for a 2 night stay, WOW! The inconsistency was confirmed to us when we had consulted family who were traveling with us, and who had booked similar accommodations in this hotel at the same time and had been preauthed for the same 2 night stay for $250.00 total., and were not BW rewards club members as we are. This kind of stress is something no guest should have to tolerate, it made our stay, not a pleasant one. In all fairness after presenting our problem, the clerk did lower the rate a whole $15.00 for one night, and later upon returning to our room from supper out, the desk manager had entered our room and left an apology note along with some small halloween assorted type candy, one "Hotrod" sausage stick, a small pop bottle sized bottle of wine. In our opinion this was an inadequate resolution to our admittedly botched reservation. We are not hard to please, but do think this should have been taken more seriously than it was, and resolved in a more business like manner.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to send your comments related to your stay. I am sorry to hear that what should have been an otherwise seamless stay was marred by errors on our part. Although we strive to exceed our guest expectations, errors do occur and we will be sure to properly educate the staff involved with your reservation to ensure it is not repeated with another guest. Our staff is empowered to fix whatever problem is in front of them....'you hear it you own it' is our policy and we have already taken the necessary steps to ensure our errors are not repeated through education and policy reminders. I do thank you for staying with us and look forward to having you back again to show that your experience was the exception and steps taken to ensure it does not happen again in future.

"Great stay in Lethbridge"

5
25/08/2017

Great hotel. Friendly, professional staff. Staff is always helpful and happy to make your stay comfortable. Have visited many times and the experience has always been great! I would highly recommend this hotel.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they do. Knowing that you "...would highly recommend this hotel..." is one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"Best service barr none"

5
22/08/2017

What a great hotel. From the desk personnel to the General Manager they are here to serve you and make sure that your stay is memorable. The amenities and support services are that of a 5 star hotel. The breakfast offers up a wonderful variety of items sure to satisfy the fussiest of patron. On numerous occasions I overheard other guest commenting on how wonderful this hotel was.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Best service barr none" "What a great hotel..." I am always humbled at the ways our guests find to compliment the BW Plus Service Inn & Suites. It is our staff that makes our hotel great and our guests wanting to come back along with all the little things that separates us from our competitors. We do look forward to having you back again as our guest in the very near future and thank you for such a great review.

"Best in southern Alberta"

5
22/08/2017

Fantastic facilities Fantastic staff Great location Love the swim jets The waterslide is a little fast for riding with the little kids (tube is too small to sit up and go slow), but the older ones LOVE it.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Best in southern Alberta" "Fantastic facilities..." "Fantastic staff..." "Great location..." Thank you for such a great review. It is our guests that help keep the BW Plus Service Inn & Suites as the #1 hotel on Tripadvisor and you have touched upon what keeps our guests coming back.

"Wedding"

5
21/08/2017

The hotel went above and beyond to accommodate us. We arrived early (before actual check-in time) hoping we could use their bathroom to get ready for a wedding. To our surprise they actually checked us in so we could get ready in our own room. The hotel was in walking distance to a casino and a restaurant which we also enjoyed. The pool is a bit small but great for kids as there is a slide. The beds were so comfy that i wished I had the same mattress at home. There were bottles of water and Dad's cookies in the room for us to enjoy.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites and congratulations on the nuptials. Our Hypnosis pillow top beds are made by Aaram out of Edmonton and I would be more than happy to help get one into your house. Our bottles of water and cookies in the room are just what some people need after a hard day. Cookies do make everything better when there is no bacon around. Our pool and waterslide is built for averages and is quite popular among our guests. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they do. We do look forward to having you back again as our guest in the very near future.

"Weekend retreat"

5
21/08/2017

we were in Lethbridge for 2 nights on a mini vacation, and again were treated exceptionally well at the Best Western. Our King room was spacious and clean and the staff were all polite and helpful. Our number one choice when we are in the Lethbridge area.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for choosing the BW Plus Service Inn & Suites for your weekend retreat. "Our number one choice when we are in the Lethbridge area...." is one of the best compliments we can receive from our guests and we look forward to having you back again as our guest in the very near future.

"Superlative in every imaginable way!"

5
20/08/2017

It is very rare that I stay in a hotel where I can't find a single thing that isn't absolutely perfect, but this marvelous lodging is truly beyond reproach. I could go through the entire list of everything that is exceptional and fill up this entire review, but let it suffice to say that it's all wonderful. The barest summary: The staff is extremely professional and courteous; the cleanliness takes spotlessness to a new high; the décor and comfort of the well-equipped and almost anechoic rooms is luxuriously marvelous; the pool and hot tub is just as clean and they are both at precisely the perfect temperatures to my preference; and the breakfast with four hot and delicious selections plus a fantastic machine that makes instant and delightful pancakes is an offering that many other hotels should be duplicating. There is absolutely no reason to stay anywhere else in Lethbridge!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
As my mom has told me, never interrupt when someone is saying great things about you...

"Wonderful Best Western Plus experience"

5
14/08/2017

Hotel staffs are very friendly and helpful. Provided quality service in a wonderful environment. Highly recommended for your stay in Lethbridge if you are looking for affordable hotel. Easy reservation process with caring customer service.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job that they do. 'Highly recommended for your stay in Lethbridge...' is one of the best compliments we can receive from our guests. We look forward to having you back again as our guest in the very near future.

"Nice hotel at a good price"

4
14/08/2017

It's one of the newest hotels in Lethbridge. It's clean, comfortable and easy to find. It's close to the highway without hearing the traffic noise, close to the casino if you like to gamble and a short drive to downtown restaurants. the provided buffet breakfast is very good.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. Our full, hot breakfast does include local Lakeview Bakery breads, bagels and muffins along with gluten friendly choices and a host of other choices to get your day off to a great start. We also offer our guests discounts at select local restaurants including; The Keg, Smokehouse BBQ, Coulee Brew Co, Casino Lethbridge, to name a few. We do look forward to having you back again as our guest in the very near future.

"Overnight stay"

4
11/08/2017

First time staying at a Best Western. Excellent value, very clean rooms, amenities were plentiful in the room. Beds were clean and comfortable. Staff was very courteous.I would definitely stay again!!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'First time staying at a Best Western...I would definitely stay again!!' is one of the best compliments we can receive from our guests and I am always pleased to read when we exceed our guest expectations. Every guest. Every time. Your 'very clean rooms' is a testament to our 3rd consecutive AHLA Housekeeping Award since we opened to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again as our guest in the very near future.

"Top Notch"

5
10/08/2017

Hotel was clean. Service was good. Location was quiet. You couldn't hear the traffic despite being close to the highway. Breakfast was excellent. Mattresses were a little too soft for me but not everyone needs a very firm mattress. I would recommend this hotel to anyone travelling to Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. 'Hotel was clean. Service was good...' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. 'Breakfast was excellent..' includes local Lakeview Bakery breads, bagels and muffins, fresh, hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. 'I would recommend this hotel to anyone travelling to Lethbridge...' is one of the best compliments we can receive from our guests and what has helped keep us as the #1 hotel on Tripadvisor since we opened in 2014. We do look forward to having you back again as our guest in the very near future.

"Always a Favorite"

5
09/08/2017

This BW location is one of the friendliest around with a quiet location, always clean and beautiful rooms and the best rates we've seen for returning guests! We don't even check out any other location when heading through this area.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. "We don't even check out any other location when heading through this area..." is one of the best and unique compliments we have received. You have touched upon what makes our hotel the 'go to' in the City for numerous visitors. We do look forward to having you back again as our guest in the very near future.

"Most polite staff"

5
09/08/2017

Very easy check in. Staff very polite and helpful. Because there are no freezers in the room they personally saw to it that my ice packs were kept frozen. Needed these ice packs for back problems. Good supply of clean towels. Very comfortable beds and quiet air conditioning.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review. I am always pleased to read when my staff assist in what may seem like a minor request and it speaks volumes to the guest. When you surround yourself with great people, great things happen and it is what makes our guest experiences so positive. We do look forward to having you back again as our guest at the Best Western Plus Service Inn & Suites in the very near future.

"Excellent place to stay"

5
09/08/2017

This is one of if not the best Best Western we've stayed at. Clean, bright, fairly new facility. Staff were all very friendly and helpful. Room was clean and the bed comfortable. Breakfast was better than some restaurants. Rate was reasonable, good value. would have been perfect except for noisy air conditioning unit in the room. Would definately stay again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"This is one of if not the best Best Western we've stayed at..." and thank you for such a great compliment. We do strive to set the standard for other hotels to follow. Our 'clean, bright, fairly new facility' is a testament to our 3rd consecutive AHLA Housekeeping Award which goes along with our BW Chairman Awards and BW Director Awards for quality. Our 'Breakfast was better than some restaurants...' includes local Lakeview Bakery breads, bagels and muffins, fresh hot pancakes while you wait, gluten friendly options and a host of other choices to get your day off to a great start. Knowing that you 'would definitely stay again' is one of the best compliments we can receive from our guests.

"Reliable"

5
08/08/2017

I have found Best Westerns to be consistently good. This one has ample parking with lots of Long RV/Trailer parking spaces. Our room had A/C hooked to the wall thermostat. Good comfortable bed, complimentary breakfast. Very content and will stay here again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Very content and will stay here again..." and knowing that were are 'consistently good' are some of the best compliments we can receive. We do strive to exceed our guest expectations on every visit. Our repeat customers really notice that service and quality are a constant. We look forward to having you back again as our guest in the very near future and thank you for taking the time to review the BW Plus Service Inn & Suites.

"Very clean and new hotel"

5
31/07/2017

every thing was good, except the air conditioner was too noisy. breakfast was nice, staff were friendly , and nice. the pool is little bit small. room was very clean. bed were nice, bath room was clean.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am pleased to read that you enjoyed your stay and am sorry to have read that your AC was noisy. PTAC's sometimes are if guests aren't used to them and we service them regularly. Our clean bathroom is a testament to our 3rd consecutive AHLA Housekeeping Award. We do look forward to having you back again as our guest in the very near future.

"Woody1943"

5
30/07/2017

All Staff members were very friendly and helpful. Room we stayed in was exactly what we were looking for as we were traveling with a puppy. Breakfast was fantastic. Price was really good compared to other BW's we have been staying at.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am always pleased to read when my staff members are 'very friendly and helpful' as we strive to exceed our guest expectations. Every guest. Every time. Our fantastic breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other choices to get your day off to a great start. Our pet friendly rooms are always appreciated by our guests traveling with their beloved pets. We look forward to having you back again as our guest in the very near future.

"Best hotel experience ever!"

5
29/07/2017

Needed rooms late on a Saturday when everything in the area was booked. When I called, a cancellation just happened. I needed two rooms but they somehow were able to provide us with a room that had two kings. It was 37 outside that day so the beautiful shower and toiletries offered we greatly appreciated by us all. In fact those were excellent products. Air conditioning was a life saver. Beds were comfortable and breakfast was a surprise. They offered a fantastic choice of good food with great service.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
As Taylor Swift once said, 'like ever...' as I am sure she was referring to her stay at the Best Western Plus Service Inn & Suites as it would have been just as fantastic. We do look forward to having you back again as our guest in the very near future.

"One night stop as travelling through"

5
26/07/2017

Great hotel and close to highway with lots of places to have dinner. Hotel offered 10% off for Brew Pub nearby. Okay but not best for food when tired --fast food options nearby would have been better choice Good pool and fitness area. Enjoyed breakfast in morning with lots of variety. Room was quiet with comfortable beds.

"A good deal in a new hotel"

5
24/07/2017

We were travelling through Alberta and found ourselves in Lethbridge for a night. We called up the Best Western the day before and booked a junior suite that came to about $170 after taxes. The bed was comfortable and we had a separate sitting area to watch TV. We made use of the pool and waterslide. Continental breakfast was included and was above average.

"Great place to stay"

5
24/07/2017

This hotel offers very modern spacious rooms with very friendly staff. The hotel is clean, the breakfast is great and the pool and hot tub area was very nice along with the waterslide. The price is reasonable...great place to stay, this is always my first choice when visiting Lethbridge.

"Best Western, Lethbridge, Alberta, Canada"

4
23/07/2017

Very good hotel & service. Breakfast room excellent. Forgot to inform on checkout there was an issue with bathroom sink so sent them an e-mail the next day and received a reply within hours informing me the issue had been taken care of.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the BW Plus Service Inn & Suites. I am pleased to read that you enjoyed your stay and thank you for advising us of the issue with the sink in your room. Our full, hot, complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and fresh, hot pancakes while you wait. We do look forward to having you back again as our guest in the very near future.

"Nice"

5
22/07/2017

Room was nice and clean the hotel staff at the counter were friendly and approached me with respect, I stay weekly at best westerns because over all I like the comfort and service I get while staying there

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. Our staff are our greatest asset and we strive to exceed our guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"my stay"

5
20/07/2017

Award winning staff and hotel,The staff make you feel like family and your coming home for a visit.House keeping exceptional and the rooms are quiet and well laid out.Nice features in hotel lobby, water,coffee,etc.Great gym and pool area.

"Pleasant Stay in Lethbridge"

4
19/07/2017

The Best Western Plus was easy to find, had quick access to all major routes to/from Lethbridge. The hotel was clean, comfortable and up to date. The desk staff were terrific. There is a nice pool with water slides. We didn't use, but it was a popular amenity for families.

"Great place "

5
17/07/2017

We booked a king suite. Check in and check out was a breeze. The front desk staff were very friendly and polite. The suite was large, comfortable and very modern. The complitantly breakfast was a hot breakfast, that was available on dinnerware and silverware. Was a pleasure not to eat off paper plates and use plastic utensils. I will most definetly be returning to this motel. All service were above and beyond today's motels. Excellent job.

"Weekend getaway"

4
17/07/2017

This location had amazing front desk staff. They were very friendly and always there to help when every time. The only few problems that we had we're with the breakfast the food was cold and one of the girls was not very welcoming just kept going in and out of the lounge. The weekend attendant was very nice and even gave suggestions on places to visit. Overall we were very pleased with our stay a few things to perhaps consider would be newer mattresses and some improvements in the prep of the breakfast.

"Rolling with the punch"

5
17/07/2017

Got to the hotel to only find out reservation was for the next night. They quickly found us a room and being Gold members, even got an upgrade. Doesn't get better. BW has never disappointed us and will continue to be our hotel of choice.

"Excellent"

5
13/07/2017

Our stay was great from start to finish. The staff are very friendly, the rooms are beautiful and clean, they gave my dog a gift bag, the pool was great and Tao was the continental breakfast. Would recommend this hotel to anyone.

"Higher Price but Worth It"

4
10/07/2017

We attended the Street Machine Weekend in Lethbridge in July, 2017. We were unsure at first if we would attend, so I looked for a room later than usual, and most everything was taken, except for the Best Western. While the price per night was higher than most, we knew it was a fairly new hotel, so we were satisfied with the cost. Check-in was seamless, and the entrance had a very inviting and clean ambiance. Our room was clean and spacious, on the main floor. The beds were not as soft as I'd expected, but we had a good sleep regardless. One night, my kids wanted a late night snack, and the lady at the front desk helped them at the small nook they had behind the desk, which had chips, pop, etc. She was very friendly and helped the kids pick out what they would enjoy. The very spacious parking lot provided for ample parking. We tried the hot tub/pool, with a small complaint. I'm not sure if it was due to hotel regulations or not, but for the amount of people in the hotel, the pool and hot tub were built pretty small. Hot tub was Max. 6 persons. I wouldn't push it past four persons max, and that's being generous. The pool was ok, providing no one went down the waterslide. You were hard pressed to find anywhere in the pool to relax without getting a foot in your face or a tidal wave of water whenever people came down the slide. All in all, a great experience, and I would definitely recommend this hotel for anyone, as well as stay there again myself.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a detailed review. It is our guests who help keep the Best Western Plus Service Inn & Suites as the #1 hotel on Tripadvisor in the City of Lethbridge. I am always pleased to read when my staff exceed guest expectations and thank you for taking the time to recognize the great job they do. Your 'clean and spacious' room is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our pool and hot tub are built for averages and our waterslide is enjoyed by young and old alike. 'All in all, a great experience, and I would definitely recommend this hotel for anyone, as well as stay there again myself....' is one of the best compliments we can receive from our guests and we do look forward to having you back again as our guest in the very near future.

"Family trip"

5
10/07/2017

It was a great room. The staff were very accommodating to our needs They told us great things to do, that were within a hours drive..Breakfast awesome, something for everyone. Kids loved the pool and slide.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It seems that we were able to exceed your expectations during your stay and we do look forward to having you back again as our guest in the very near future.

"Great stay"

5
09/07/2017

One of the best places we've stayed at. From check in to check out everything was great. We stayed with three other couples and everyone enjoyed the stay. Breakfast was well prepared and plentiful. Will definitely be going back

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'One of the best places we've stayed at...' 'From check in to check out everything was great....' 'We stayed with three other couples and everyone enjoyed the stay...' 'Breakfast was well prepared and plentiful...' 'Will definitely be going back' Looks like you covered all the bases. Thank you. And we do look forward to having you back again soon.

"A real suite hotel in Lethbridge "

4
08/07/2017

Just spent the night at the Best Western Plus Service Inn and Suites. It definitely lives up to the name. The rooms have really tall ceilings. It sure makes a difference. Our room was very spacious. The beds and pillows were real comfortable. The lobby is real nice. The breakfast was superb. They actually have real plates, bowls, and cups. It had lots of choices three different kinds of juices. Bacon and Sausage, eggs, hash browns, various muffins, bagels, breads. They had French Toast as well as pancakes. Four cold cereal choices, yogurts and many topping options. The only real draw back at this hotel is the pool area is really small. The whole pool area should of been bigger probably at lest twice as big as it is. It gets really crowded and is really loud. This hotel is definitely worth staying in if you are in the Lethbridge area.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am always humbled at the number of ways our guests find to compliment our hotel and our staff....things that make their stay memorable. 'The breakfast was superb. They actually have real plates, bowls, and cups...' I am surprised at how often having real plates and cutlery is mentioned. Our full, hot breakfast also includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other choices to help get your day off to a great start. 'This hotel is definitely worth staying in if you are in the Lethbridge area...' is one of the best compliments we can receive from our guests and again, we thank you.

"Excellence Experienced at BW Plus Inn and Suites"

5
06/07/2017

We experienced "excellence" during a recent trip to Lethbridge. The Best Western Plus Service Inn and Suites proved to be the right choice of hotel accommodation for us. It would be very difficult to find fault with the property and the good people who work at this Best Western Inn. At check-in, we were greeted by front desk personnel in a very friendly and welcoming manner. These folks provided us with a pleasant surprise. We were offered a complementary up-grade to a junior suite. This junior suite was large, modern, well-maintained and spotless in appearance. Visitors should also be aware that the hotel offers several amenities including pool, water-slide, exercise room, and business centre. As a final surprise, we arrived on a day when the hotel offered complementary light hors d'oeuvres, beer, and wine. This doesn't happen very often, and we were very happy to participate in this event. We have no hesitation in recommending this property.

"One night stay"

5
05/07/2017

Front desk girl was professional, friendly and very welcoming. Made us feel valued. Hotel was new, clean and modern. We had a beautiful King Suite - upgraded. The bed was comfortable. We did not stay for breakfast as we were on a long ride to Arizona - on our bike. Would definitely recommend this hotel.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review. It is our staff that make our guest experiences great. Our Jr Executive Suites are very popular with our guests. It is unfortunate you were not able to make breakfast with our local Lakeview Bakery breads, bagels and muffins, gluten friendly items, fresh hot pancakes while you wait and a host of other choices to get your day off to a great start. 'Would definitely recommend this hotel...' is one of the best compliments we can receive from our guests. We do look forward to having you back in the very near future. Enjoy Arizona....stay cool.

"Excellent hotel"

5
05/07/2017

We only stayed one night but would definitely have stayed longer, this is a lovely hotel with excellent facilities, the room was lovely and a nice pool area with a small outside sitting area which we really liked. The staff were lovely and helpful, definitely recommend this hotel

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'The staff were lovely and helpful, definitely recommend this hotel...' Two things that help make the Best Western Plus Service Inn & Suites great; staff and guests that definitely recommend this hotel. I am always pleased to read when guests 'would definitely have stayed longer'. We do look forward to having you back again as our guest in the very near future.

"Nicest hotel in Lethbridge"

5
04/07/2017

Very nice hotel. Clean, comfy, great service, awesome breakfast, plenty of parking, wonderful access to casino! Tim Horton's is close. Very nice hotel, yes it is very nice, really really nice hotel in Lethbridge Alberta

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am always pleased to read about the different ways guests go out of their way to pay us a compliment.......'Very nice hotel, yes it is very nice, really really nice hotel in Lethbridge Alberta' We do look forward to having you back again as our guest in the very near future.

"Best Western Hotels & Resorts Lethbridge"

5
04/07/2017

Excellent accommodations and most professional staff. 12 stars out of 10, definitely will be back, thank you! Clean & quiet room (when we left our room we could hear the next door room with their tv up so loud, but heard nothing in our room!) and clean building, excellent breakfast, thanks again!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites. '12 stars out of 10' is quite the compliment and I am always pleased to read when we exceed our guest expectations and know that they 'definitely will be back'. Our 'clean building' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. Our 'excellent breakfast' includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other choices to get your day off to a great start. We do look forward to having you back again as our guest in the very near future.

"Great room good hospitality."

5
28/06/2017

Love the room they are neat and tidy . Staff is friendly . I also love the free beer and appetizers on Tuesday evenings . All your locations should do that . Will definitely stay again . Looking forward to my next visit .

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Will definitely stay again. Looking forward to my next visit..." and we look forward to having you. Our friendly staff are what our hotel great and I am always pleased to read when our guests take notice. Our customer appreciation night, every Tu from 530-7pm is quite popular with our guests. Thank you for taking the time to place such a great review of the Best Western Plus Service Inn & Suites.

"Ladies Trip"

5
28/06/2017

This hotel staff were very accommodating, friendly and knowledgeable about Lethbridge. The hotel was clean and our room was very nice. The hotel is situated close to a restaurant and casino. Breakfast had a gluten-free option.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Restful retreat"

5
26/06/2017

Always a pleasure to stay here. Front desk staff are so helpful and friendly, as are the housekeeping and breakfast staff. The new checkout time of noon is also wonderful. We love the comfortable beds.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our check in time of 300pm and check out time of 1200pm is very popular and well received by our guests. Our staff are what make us great and thank you for taking the time to recognize the great job that they do. We look forward to having you back again as our guest in the very near future.

"My hotel of choice when I am in Lethbrige, AB! Awesome!"

5
25/06/2017

A great place to stay in Lethbridge; definitely my favorite hotel. Very well kept, in new condition, offering an excellent breakfast, clean and very comfortable rooms. Easy access from Hwy 3, close to downtown, shopping and the fair grounds. Is a very new hotel with extremely friendly staff that go the distance to make your stay great. Cannot wait to visit again!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'Cannot wait to visit again!' And we cannot wait to have you back. i am always pleased to read when we are '...definitely my favorite hotel'. Our 'excellent breakfast' includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other choices to get your day off to a great start. Our 'extremely friendly staff that go the distance to make your stay great' are the reason why our guests keep us as the #1 hotel on Tripadvisor. When you surround yourself with great people, great things happen. We do look forward to having you back again in the very near future and thank you for such a great review of the Best Western Plus Service Inn & Suites.

"Best of the Best"

5
25/06/2017

Great place. Clean and well run. Super breakfast. Especially liked the automatic pancake maker. Pool and waterside were excellent. Staff do a super friendly job of taking care of guests and making you feel special.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'Great place' 'Clean and well run' 'Super breakfast' 'Pool and waterside were excellent' 'Staff do a super friendly job of taking care of guests and making you feel special' Thank you for such a great review. You have touched upon almost everything that keeps us as the #1 hotel on Tripadvisor in the City of Lethbridge. We do look forward to having you back again as our guest in the very near future.

"Lethbridge Best Western"

4
20/06/2017

The best Western was her homebase for a large family gathering in Lethbridge recently. The rooms were fresh, clean, and well appointed. Having a swimming pool with water slide was a real benefit for all the children that attended. Breakfast was amazing. Being close to the parks and other points of interest was also very helpful. Highly recommend as the Best Western in Lethbridge.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites during your recent stay for your family gathering. Our 'fresh, clean and well appointed' rooms are a testament to our 3rd consecutive AHLA Housekeeping Award along with our BW Chairman Awards and BW Director Awards for quality. Our pool and waterslide is quite popular among our guests along with our 'amazing' breakfast. "Highly recommend as the Best Western in Lethbridge....." is one of the best compliments we can receive from our guests and we look forward to having you back again in the very near future.

"Comfortable Stay"

4
20/06/2017

My son and I came out for a soccer tournament. The room was clean and comfortable and the internet worked well. My son liked the pool and waterslide. The breakfast was included and done very well. Staff was friendly and efficient. They had a small banquet room that you could use for a group dinner or meeting which was useful for our team. I would stay here again.

"Good Quality at a Reasonable Cost"

4
20/06/2017

Everything was reasonable, as you would expect from a Best Western in Canada. Nothing made me say "wow" or "whoa, that was awesome and unique" but similarly, nothing made me say "too bad about that" or "I wish that worked better". The gym was clean, small, functional. The pool was clean (with a slide & hot tub), small, functional. The room was... Generally "good quality at a reasonable cost".

"Out stay at Best Western PLUS Inns & Suites"

5
18/06/2017

My husband and I stayed at the Best Western PLUS in Lethbridge, Alberta. The staff were friendly and very helpful. Although there were children staying the same hotel who were participating in a sporting event that weekend, the hotel was very quiet . We were amazed. The hot breakfast was very good; there was lots of variety. We appreciated the large water dispensers in the lobby, which contained slices of lemon and lime. There were fruit snacks available throughout the day , as well. Our room was very nice and clean, and had a 40 inch TV , desk and work area , and free high- speed wireless Internet. The beds were very comfortable.

"2017 University Grad /Lethbridge AB"

5
16/06/2017

Staff were really friendly ,helpful n professional. Loved the hot breakfast included with the room. Hotel n rooms very clean. Coffee n water provided in the lobby front desk is a truly nice added touch. Would recommend this hotel to everyone.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Would recommend this hotel to everyone..." is one of the best comments we can receive from our guests and thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'hotel n rooms very clean' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back as our guest in the very near future and congratulations on your UL grad.

"Lethbridge Visit"

5
15/06/2017

This is an excellent facility for business stay in Lethbridge, located conveniently to several major thoroughfares and highways. The rooms are well maintained and clean. There is a proper desk for business work unlike so many today that have tiny little credenzas to work on. The breakfast is excellent, attentive staff, clean bright room and good choice of breakfast options

"Disappointed "

3
14/06/2017

Stayed here a few times. Clean hotel and nice staff. The thing that I did not like is that the damage deposit was $100 the first time we stayed $200 the second time and when I was going to book the third time and it was $250 so we booked elsewhere. We never did any damage at all if anything the cleaning staff had less to do when cleaning our room. Needless to say we stay at another hotel now. Will not book with them again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank your for staying with us when in Lethbridge. Our 'clean hotel and nice staff' is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. I am sorry to hear that you do not agree with our room deposit which is a pre-authorization upon check in (not a charge and not taken during reservation process like other hotel brands) and is a standard hotel policy. Although I understand that you are a valuable platinum BW member and we appreciate your respect of our property, it is a standard pre-auth done with all guests. I do hope that you will reconsider staying with the #1 hotel on Tripadvisor in Lethbridge and we do look forward to having you back again as our guest in the very near future.

"Vacation"

5
14/06/2017

This Bset Western hotel is absolutely one of if not the best I have ever stayed at. Adequate parking and rooms are very clean and comfortable as well as being very quiet. Hot and cold breakfast items were excellent.The staff were all very polite and courteous. Excellent stay which my wife and I enjoyed.

"Modern and Surprisingly Well Appointed"

5
13/06/2017

Staying a single night for a couple of relaxing (more so if we played better) golf games in the Lethbridge area. We always enjoy our visits to this area which we center around relaxation and a bit of golf in this warmer part of the Province of Alberta. Our first stay at a Best Western in Lethbridge and we were surprised by the facility especially considering the location on the eastern portion of town which we always thought of a bit commercial or even industrial. Easily accessed the hotel and discovered it was very current as well as surrounded with food establishments. Staff were very helpful from our initial call to book to exiting the morning after. Room was very new, spacious, well appointed and clean. Breakfast included quality and warm food. Plenty of parking as well as a pleasant exterior appearance. We have stayed at a very large number of Best Western facilities over the past couple of years and the Lethbridge Suites ranks very high in our experiences. Highly recommended to all.

"Amazing staff"

5
12/06/2017

I don't even know where to start with this review... Let's see: Pros: Spacious, clean rooms Large breakfast area Extremely helpful and polite staff First aid kit on site - trust me, it comes in handy Easy check in/check out Cookies and water Fridge/microwave in room I had booked a king suite for a night on my way back to Winnipeg - the room was huge! The separate living area had lots of comfortable seating, bed was very comfortable, shower was nice and hot, with no leaks or cracks. I cannot compliment or thank the staff at this location enough - as I said in my email review the two ladies behind the counter calmed me down and patched me up when I got a concussion in the parking lot (super windy - back hatch slammed down on my head) I've never had a head injury before, and combining that with the crappy week I had been having I reached my breaking point when I saw the blood coming down...I went to the lobby and the two young ladies there jumped to action - 1 calmly talked to me until I was no long bordering hysterical while the other brought out the first aid kit and checked out the injury. The level of care and compassion was out of this world, and definitely not something I'm used to...Best Western will be getting my business for future stays, that's fur sure.

"Lethbridge get away"

4
07/06/2017

First time we have stayed at this hotel. We lucked out when we checked in Allison was getting ready for customer appreciation happy hour. They had burgers, beer and wine. Nice touch and I guess they do this on a weekly basis. Located beside the casino and main roads it gives easy access to the city. Hot tub was nice and hot, rooms were clean and up to date. Only complaints would be it takes awhile for the hot water to come in the shower or bath. Dora was very friendly and helpful. Thanks for great stay.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Another great review from a first time guest. I have passed along your kudos to Dara and thank you for taking the time to recognize the great job she does. I am sorry about the delay for hot water and we are working on adding a stronger circulation pump to address the issue. Our Tuesday night customer appreciation night is very popular with our guests and does include appies and beverages. Our 'clean rooms' are a testament to our 3rd consecutive AHLA Housekeeping Award that goes along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again as our guest in the very near future.

"Great Value!"

4
06/06/2017

Nice, comfortable hotel stay for a very reasonable price. This hotel offered great value for the price! Clean room, friendly staff, ample free parking, good location, free breakfast and comfortable bed.

"Grad Weekend!"

3
03/06/2017

Very Average...but clean rooms and friendly staff make the difference. Breakfast was better than expected. Would we stay there again...No...we would try something different, simply to try and improve our experience within the city...

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for staying with the Best Western Plus Service Inn & Suites for grad weekend. Our 'clean rooms and friendly staff' certainly do make the difference. We are currently the #1 hotel on Tripadvisor in the City of Lethbridge and winner of our 3rd consecutive AHLA Houskeeping Award since we opened in 2014. This along with our BW Chairman Awards and BW Director Awards for quality. Your 'better than expected' breakfast includes the use of local Lakeview Bakery breads, bagels and muffins to go with gluten friendly choices, fresh hot pancakes while you wait and a host of other selections to get your day off to a great start. With clean rooms, friendly staff and a breakfast that was better than expected, we strive to be anything but average. We do hope you will consider us again for your next stay in Lethbridge.

"Fantastic rooms for a great price "

5
24/05/2017

We stayed here when in town for a wedding. The staff is friendly and the rooms are clean. The pillows are a little soft for my liking but that is most personal preference. Love the options at the breakfast. Will without a doubt stay here again.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
'The staff is friendly and the rooms are clean...' 'Love the options at the breakfast...' 'Will without a doubt stay here again...' Thank you for such a great review and we look forward to having you back again as our guest in the very near future.

"Highly rec"

5
22/05/2017

The property has a great location. Walking distance to the casino. Rooms are modern and the king room with separate sitting area is great. Hotel staff are extremely professional, helpful and accommodating.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our Junior Executive Suite is one of our most popular room types. I have passed along your kudos to my hotel staff and thank you for taking the time to recognize the great job that they do. We do look forward to having you back again as our guest in the very near future.

"Excellent"

4
17/05/2017

Close to casino amd evergreen golf centre. Super clean and friendly staff. Water and coffee in lobby. Free WIFI and breakfast. Comfortable bed. Room was a little noisy. Pool and hottub area and close to highway 3

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'super clean' hotel is a testament to our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards for quality. We do look forward to having you back again as our guest in the very near future.

"pleasant accommodation"

5
17/05/2017

We have had occasion to stay several times when medical appointments bring us to Lethbridge. On every visit we have found the room to be clean, well-equipped for our needs, and conveniently located to accommodate our pets - that were welcomed with gift packages. There are grassy areas and clean sidewalks available on the grounds and the venue is within minutes of most medical facilities by car. The staff are amazing - everyone from the front desk staff to the breakfast providers and maintenance personnel has/have been friendly and helpful. Thanks

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. "The staff are amazing - everyone from the front desk staff to the breakfast providers and maintenance personnel has/have been friendly and helpful" is one of our greatest assets. When you surround yourself with great people, great things are bound to happen. We do look forward to having you back again as our guest in the very near future.

"Business Trip"

5
17/05/2017

If you are travelling on business this is a great hotel to stay at. Reasonable prices, great customer service. The rooms were fairly quiet, no complaints. I travel often and for the price this hotel is a steal.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
What a great review and thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our business guests seem to truly enjoy their stay and, like you, tell everyone about their great experiences. We do look forward to having you back again as our guest in the very near future.

"A Perfect Stopover"

4
09/05/2017

It's across the parking lot from a Timmies... What else does any good Canadian need in a hotel? How about professional and friendly staff? Check. Clean rooms with comfy beds and room to stretch out? Check. The best coffee in any hotel chain? Check. A yummy breakfast? Check. Convenient location? Check. Lethbridge is a beautiful city and this hotel is the perfect place to stay a night or a week while visiting this jewel of Alberta.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Great guest review....check Guest wanting to come back....check BW Plus Service Inn & Suite saying thank you....check

"Great place"

5
08/05/2017

Good place to stay, Quiet, comfy beds, good food. Aseome people with great smiles and attitudes. The food was good but the scrambled eggs were a little sucky, But over all was a nice place and will be back.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Thank you for your review. Our 'awesome people with great smiles and attitudes' is what makes our hotel great. Surround yourself with great people and great things happen. We do look forward to having you back again as our guest in the very near future.

"Never Disappointed"

5
06/05/2017

We stay at Best Western whenever possible and are NEVER disappointed. They allow pets so bringing our dog is very much appreciated. The rooms are clean and comfortable and the breakfast is incredible. Staff go out of their way to be helpful and demonstrate a significant level of professionalism.

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
thank you for taking the time to review the Best Western Plus Service Inn & Suites. It is the satisfaction of our guests that keep us as the #1 hotel on Tripadvisor in Lethbridge. We do look forward to having you back again as our guest in the very near future.

"Business trip"

5
04/05/2017

Great hotel, excellent staff usually stay at this hotel as they are close to all access points. I have stayed here frequently and found the service and amenities to be consistent. Although priced accordingly well worth it....you get what you pay for!!!

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"Great hotel" "...excellent staff" "...close to all access points" "....you get what you pay for!!!" Thank you for your great review of the Best Western Plus Service Inn & Suites. It is our guest satisfaction that helps keep us as the #1 hotel on Tripadvisor and your review covers some great points. We look forward to having you back again in the very near future.

"Bad Treatment"

1
03/05/2017

Have there one night for the last 6 months Gave bookings till the end of 2017. However on the 26th. April when I arrived I was told to show photo ID before getting the room. I said NO. The result was no ID then no room. This hotel has all my personal details on file, including credit card, as well as being a Diamond Elite member. There was only one phone call from the GM, and that the next day where he tried to talk to me while I was driving. Told him I would phone back in two hours and never heard from him again. I have cancelled all the bookings nd will seek to find a new home from home. I am not hard up for the Best Western and am so sorry I led many people to go there with the review that was published

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
Robert, Further to your discussion with my staff when you tried to check in, myself and an in person discussion in my office with one of my operations staff for almost an hour, credit card and hotel policy requires you to provide ID and a method of payment in order to check into the hotel. The clerk that checked you in, whether or not your information is on file, does not know who you are and is required to follow our policies in order to protect you, the guest upon check in. In an era where credit card and personal ID fraud is rampant, these policies are in place to not only protect our business but to protect the interests of our guests. It is your choice of course to not show ID but at our hotel, without proper ID and a method of payment, you will not be afforded a room booking... no exceptions. The Best Western Plus Service Inn & Suites continues to be the #1 hotel on Tripadvisor and the proud recipient of our 3rd consecutive AHLA Housekeeping Award to go along with our BW Chairman Awards and BW Director Awards. Our staff, our commitment to our guests and our promise of delivering superior customer service is what keeps people coming back again and again.

"Great Hotel"

5
03/05/2017

Love Best Western on the whole and this one was no exception. I have stayed many times and only once did i not enjoy the hotel, it was one in the states and what i like about it most is value and you know what to excpect

"Great place to stay"

5
03/05/2017

The experience was great from start to finish. Front desk agents were very pleasant and general manager was there and greeted the folks checking in. Reservation was handled in a timely manner and room change upgrade was automatically done by them. The room was spacious and very clean. Amenities were nice, even had a scale! Lots of TV channels + restaurant recommend was great. Would definitely stay again if I ever have to go to Lethbridge again.

"Overall a good choice"

4
26/04/2017

On the outskirts of town. Kept getting two queen beds for just myself. No freezer in the fridge. Staff is very good and the breakfasts are a can't miss. I would stay again. I've stayed at several BW Plus locations and they all seem to be a bit different in what is offered etc. This location is one of the better for cleanliness, comfort and staff especially

Bruce P, General Manager at Best Western Plus Service Inn & Suites, responded to this review
"I've stayed at several BW Plus locations and they all seem to be a bit different in what is offered etc. This location is one of the better for cleanliness, comfort and staff especially" And thank you for taking notice. It is our guests that help keep us as the #1 hotel on Tripadvisor in Lethbridge. Our 'staff especially' are the reason we have won our 3rd consecutive AHLA Housekeeping Award along with our BW Chairman's Award and BW Director Awards fro quality. "I would stay again..." is one of the best compliments we can get from our guests and we do look forward to having you back again in the very near future.

"Overnight stop"

3
26/04/2017

this Best Western is in an area of Lethbridge where there are not a lot of restaurants. it is sort of out of the way. hotel amenities were good, breakfast was good as well. The staff at the front desk did their job with no additional words ! not the normal friendly welcome.

"Amazing!!"

5
23/04/2017

We were traveling for a family visit as well as a wedding! The ladies at the front desk were so welcoming and kind! We went to check in our room wasn't quiet ready yet so they gave us a complimentary upgrade, made our day since we didn't have a good start to the trip. Everyone from front desk to housekeeping made our stay awesome! Everyone was so helpful and kind. I love staying here when I come to visit my family! Definitely will stay here again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am always pleased to read when our guests enjoy their stay and comment on our greatest resource.....our staff. I am glad we were able to make your day after not having a good start to your trip. Reading that you 'definitely will stay again' is one of the best compliments we can receive from our guests and we do look forward to having you back again in the very near future.

"service"

3
22/04/2017

good ambiance,friendly staff. the only thing i don't like are * AC unit it's a little bit noisy my kid woke up a few times. * ice machine is so loud when people are getting a ice first thing in the morning

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to tell us what you liked and areas we can improve upon during your stay. Our goal is to exceed our guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"Stay at the Best Western Lethbridge"

4
20/04/2017

Satisfied with the service and staff. Good hot breakfast. Nice and clean rooms. Quiet location. Front desk staff were friendly and helpful at check in. Staff at the breakfast were very friendly and accommodating. Clean tables and service counter.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'service and staff', 'good hot breakfast' and 'nice and clean rooms' are important parts of what helps keep our guests coming back time and time again and what keeps us as the #1 hotel on Tripadvisor in Lethbridge since we opened in 2014. We do look forward to having you back again as our guest in the very near future.

"Very satisfied"

5
17/04/2017

The check in staff was very friendly and efficient; had our upgrade ready for our arrival. Accommodated our little dogs nicely. Breakfast was good with a nice variety for us all. The gal in the breakfast room was sweet and kept the tables cleared and clean. Our room was spacious, clean and bed comfortable. Definitely will come back the next time we're in Lethbridge.

"Medical stay"

4
13/04/2017

We so appreciated the medical rate your hotel provided us with. We very much enjoyed The breakfasts and customer appreciation evening! My only comment is the room needs a bit of a quiter fan. It was very loud.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am pleased to read that you enjoyed your stay. Our complimentary breakfast, featuring local Lakeview Bakery breads, bagels and muffins along with our Tuesday night customer appreciation night is very popular among our guests. We do look forward to having you back again as our guest in the very near future.

"Bad Location"

3
11/04/2017

Stayed in a suite. Not sure if it was the location of the room, but terrible sleep. Train horns all night. Loud heating/AC units. Could even hear units in other rooms below us when they kicked in. Have stayed in the area many times before in another hotel and have never heard a single train.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for staying with us. I am sorry to hear that you had an issue with noise during your stay. In our area of the City, as with any area of the City, there are pros and cons. Perhaps during your next stay with us you may wish to try a different room to see if that will minimize your concerns. You can also discuss with me directly should you wish on your next stay and we can see what we can do for you as well in relation to addressing your concern to your satisfaction. We do look forward to having you back again as our guest in the very near future.

"Not the best"

3
09/04/2017

We were on the 4th flr and it smelled of East Indian food being cooked both when we arrived in the room and the morning also. The hall also smelled of food cooking. The breakfast was cold the eggs,sausage, and french toast. We always stay in Holiday Inn Express and will go back to them again over this location.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for staying with us during your last stay in Lethbridge. I am sorry to have read that you had a concern with one of our other guests' dinner choices. We do receive a wide range of guests from all over the world and many different cultures and practices which we embrace. I have discussed your breakfast concerns with my management team in an effort to ensure that we address any potential shortcomings. Sometimes a gentle reminder is needed. I am sorry to have read that you may return to a competing hotel. Please remember that the Best Western Plus Service Inn & Suites is the #1 hotel on Tripadvisor in Lethbridge, winner of our 3rd consecutive AHLA Housekeeping Award, BW Chairman Award winner and BW Director's Award winner for quality who uses local Alberta products in as many of our products and services as possible. It is the little things that separates us from our competitors and we are proud to let everyone know.

"Lethbridge in April"

4
08/04/2017

The room was a bit too warm for our comfort, but on the plus side it was clean, smoke free, pleasant atmosphere, and except for the noise in the hall one evening, reasonably quiet.. Nothing to dissuade us from staying there again.

"Great Stay Once Again"

5
08/04/2017

I have stayed at many locations in Lethbridge over the last 9 years of travelling there for work and have stayed almost exclusively at this location since it opened. Staff are great, if you have a concern it is taken seriously. Location gets better and better as this corner of Lethbridge continues to become more commercialized so there is always new restaurants etc opening within walking distance yet close enough to everything the city offeres within a short drive. Plus this hotel is busy but yet it is usually very quiet in the room which is great after a long day.

"Great Service"

5
06/04/2017

From the time we requested a room (without a reservation) to the time checking out, the service and hospitality provided by this hotel was wonderful. our room was very clean and nicely furnished, and the bed very comfortable. The room rate was very reasonable since it included a full, hot buffet breakfast. We were fortunate to have booked on Corporate Tuesday's and were invited to a a social gathering that included hot appetizers, wine and beer. There was plenty to eat so having to go out for supper was not necessary. We would definitely stay here again.

"It is what they say it is!"

5
25/11/2016

I had to visit Lethbridge for business and chose the best western Plus because of the reviews. We made a good choice! The front desk was well managed and the staff were great people. The breakfast in the morning was good. It had a lot of variety. Also there was a restaurant across the parking lot called Coulee Brew Co. It's delicious. I highly recommend Best Western Plus. I'm going back in a few weeks!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I highly recommend Best Western Plus. I'm going back in a few weeks!" is one of the best compliments that we can receive from our guests and it is reviews like yours that have helped keep us as the #1 hotel on Tripadvisor in Lethbridge since we opened in Jun 2014. "......the staff were great people." It is our staff that truly make our guest experiences memorable. I am humbled at the number of times my staff receive a guest kudo in the more than 400 reviews received to date. The Coulee Brew Co. located directly behind our hotel is quickly becoming an asset to our amenity list. Imperial China restaurant located a stones throw away has also just opened and receiving positive reviews. That along with Subway, Taco del Mar, Tim Hortons and A&W leaves a little for everyone. We do look forward to having you back again as our guest in a few weeks. Please do not hesitate to say hello during your stay as I try and put a face to every review we receive.

"Clean and good service but..."

3
17/11/2016

We stayed her last weekend with the kids on account of their tournament in town. Checking in took a very long time as the line up was huge. They did bring another staff member to the front and then things moved along better. The hotel was very busy. Our room was 329 and was right above the front lobby. We felt like we couldn't open our window as people were out there smoking quite a bit. The fan on the AC unit was also very loud and woke us up throughout the night. And the bathroom door didn't latch. It was clean and the beds were comfortable but I am unsure if we would stay again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I do apologize that your check in times appeared to take longer than normal. There are many factors that can affect check in or check out times that are both in/out of our control especially on sold out weekends. I have had my Chief Engineer look into concerns related to the PTAC as we want to ensure they are addressed before the next guest arrives. Your comment about the room being 'clean and the beds were comfortable' is a testament to our 2nd consecutive AHLA Housekeeping Award since we opened in 2014. As we strive to exceed our guest expectations...every guest, every time, I am ever hopeful that you will choose the Best Western Plus Service Inn & Suites for your next stay. Thank you again for your review.

"Very nice!"

5
15/11/2016

We arrived on a very busy weekend, the hotel was full and bustling. Nicole, the Front Desk Agent was amazing. She made the check in process easy and seamless, all the while caring for the snack shop, the phones and guests asking questions. Kudos to her! The rooms were clean and well appointed. I will visit again :)

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to recognize the great job that Nicole does and I have passed along your kudos to her. Our staff strive to exceed our guest expectations. Every guest. Every time. We do look forward to having you back again as our guest and thank you for taking the time to review the Best Western Plus Service Inn & Suites.

"Comfortable stay"

4
13/11/2016

The hotel overall was quite nice but I think I would try somewhere else if I were back in the area. The main reason we stayed here was because of the pool/waterslide for the kids and that I was able to get a good price through Expedia. The staff were awesome and the hot breakfast was good. The regular price of these rooms to me is not worth it. There's no extra space in these rooms, just enough space for the beds...although the beds were very comfortable and the whole family had a good sleep both nights. The kids went swimming the second night and I was disappointed with how small the pool was. We had to leave the pool after a short time because with a lot of people in this area it is extremely loud and it gets very crowded very fast. You can't even swim in the pool when people are using the waterslide, especially teens.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"The hotel overall was quite nice...." "The staff were awesome and the hot breakfast was good...." "...the beds were very comfortable and the whole family had a good sleep both nights... All positives and thank you for taking the time to review the Best Western Plus Service Inn and Suites. Our standard rooms offer our guests almost 400 square feet of space with modern amenities including local photography, locally made casegoods and furniture including beds, a 40" flat screen TV along with a Telus Optik solution. Cookies and water are waiting for you on the bedside table upon check in and a complimentary newspaper to read. Our pool and waterslide are very popular with our guests but like anything else can get busy due to capacity. Our full, hot breakfast features local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other choices to help get your day off to a great start. In the end, you do get what you pay for and at the Best Western Plus Service Inn and Suites, it is all the little things that separate us from our competitors. We do look forward to having you back again as our guest in the very near future.

"Beautiful Hotel"

4
09/11/2016

Was given my room key upon arrival and opened the door to find that I was given a room that someone else was already staying in...have never had this happen before at ANY hotel EVER!!! Went back to reception and the girl at the front desk acted like it was no big deal and got the same response the following morning from the general manager..."sorry" and "I am so embarrassed" does not seem sufficient to me and was very thankful that the person actually staying in the room wasn't there and if I wasn't an honest person, I could have robbed the person whose room I was initially given.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am sorry to have read about your most recent experience. As a result of internet issues during our most recent property management system update, we lost all access to our on line programs and were required to go manual. I do want to assure you that we have taken steps to avoid this situation happening again in future when our systems go down and we are required to go to a manual operating system. I do apologize again and want you to know that this is a very serious matter that is not being taken lightly. We do look forward to having you back again as our guest in the near future and thank you for taking the time to share your experiences. Every review allows us to take stock of our policies to either reinforce or improve our operation.

"Ministry ambassador "

5
09/11/2016

Great property. New ...Plus Plus Nice touch hotel had finger foods/beverages complimentary from 5.30pm. Gideon Bible in night table. 100 yards to walk to Tim Hortons and restaurant behind property. Hot breakfast. Would stay here again. Excellent staff.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Great property...." And thank you for taking the time to recognize my 'excellent staff'. We do offer everything a traveler could want when searching for their home away from home. Our customer appreciation night hosted every Tuesday is very popular among our guests. Tim Hortons. Subway. Coulee Brew Co. and a host of other dining selections in our ever growing area of the City. We do look forward to having you back again as our guest in the very near future.

"Outstanding customer service!!!"

5
08/11/2016

WOW, talk about going the extra mile to provide exceptional customer service! We were in Lethbridge for a family funeral & stayed here for 3 nights. They were very accommodating for an early check-in, provided yummy dog treat bag, tracked down a package that I was expecting, one of the front counter staff dropped an envelope for me at the post office on her way home. Was chatting with the breakfast room attendant & mentioned our purpose for visiting Lethbridge and next thing I knew she gave us a sympathy card that the staff signed!!!! The room was very clean, business centre was well stocked with no problems accessing email & printing. Will most definitely stay here next time we're in the area. Every staff we came across was friendly & very helpful

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I was very sorry to hear about the loss of your family member. I am pleased my staff showed a great deal of compassion during your stay and were able to make your stay a little more pleasant. Dog treats for your pet. Making sure your mail got tracked down and picked up. Compassionate card delivered by my staff. "Every staff we came across was friendly & very helpful". Exceeding guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future and hopefully under happier circumstances.

"Great job"

5
07/11/2016

I have stayed at the Best Western in Lethbridge many nights over the last year and it doesn't matter who is at the counter, they are always polite, speedy and get me going! Great job. Their checkout in the morning is the same, perfect

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It is a pleasure to read that our staff can exceed your expectations consistently over numerous stays. We do look forward to having you back again in the very near future.

"Great Place To Stay"

5
28/10/2016

This is a really nice hotel. As a loyal BW traveller we checked in & immediately got upgraded to a king jacuzzi suite based on our loyalty level without our having to request it. The staff here is friendly & competent. The rooms are clean & well appointed. The breakfast was excellent with plenty to choose from. The breakfast lady is very friendly and helpful. We will stay here again when in Lethbridge.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am glad you enjoyed the complimentary upgrade and thank you for being a loyal BW reward member. From our 2nd consecutive AHLA Housekeeping Award, to our excellent breakfast with local Lakeview Bakery breads, bagels and muffins, to our chemical free cleaning solutions in rooms, our staff strive to exceed our guest expectations and make your stay simply, better. Every guest. Every time. We look forward to having you back again as our guest in the very near future.

"No Care for Loyal Customers"

3
19/10/2016

Agreed, the service, cleanliness and value of the BW Plus Lethbridge is of a very high standard. The facility is new, the water slide excellent, the appointments of the rooms and hotel cleanliness is outstanding. However, I am a BW Diamond Select customer who spends more than 70 nights at BW a year and the customer service I had been afforded is appalling. Firstly, none of the upgrades or due recognition was offered at reception, then upon check out, an Australian woman assisted me who's accent was difficult to understand (along with a mumbling issue). When I politely asked her to repeat what she said, she became confrontational and rude, almost confrontational. The name tag stated Australian Sales Manager, if that is BW leadership, I'm changing loyalties! I definitely will not be back to this location ... worst treatment of a loyal customer I have ever experienced in any BW. There is no point being a loyal customer at this location, you'd be better served with another chain in the area.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Sean, Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I do want to assure you that the Best Western Plus Service Inn & Suites not only prides itself on its high standards for cleanliness, a testament to our 2nd consecutive AHLA Housekeeping Award since our opening in 2014 and that which you identified as 'outstanding', along with our service which strives to exceed expectations. Every guest. Every time. In reviewing your file, I did note that you had 3 reservations booked on a sold out evening. As a Diamond Select member we would acknowledge your status, have a water and cookie waiting for you in your room and upgrade you upon arrival, subject to availability which was done for one of your rooms to an Executive Suite. I do want to apologize that my front desk agent, although in our discussion indicated she was very busy, did not read the notes left on your file advising to acknowledge your status and that an Executive Suite had been set aside for you (which I hope the other member in your party enjoyed). I have since taken steps to review your file with my management team and front desk agents specifically who checked you in to ensure that this does not happen again in future. I do hope that you will reconsider and choose the Best Western Plus Service Inn & Suites, the #1 hotel on Tripadvisor, for your next stay in Lethbridge and I assure you that you will not be disappointed.

"Should be flag ship for Best Westerns"

5
12/10/2016

I honestly can't say enough about how great this BW is. I'm a loyal BW traveler, so I know what to expect and this location exceeded previous experiences. You won't be disappointed ?? Beds were so comfy, kids will love slide at pool area, and breakfast was very well done.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"You won't be disappointed ??" Thank you for such a great review. We do strive to not only exceed guest expectations but also minimum BW standards. I am humbled by the accolades that our guests continue to give the Best Western Plus Service Inn & Suites that helps keep us as the #1 hotel on Tripadvisor in Lethbridge. We look forward to having you back again as our guest in the very near future.

"No other place to stay"

5
08/10/2016

Top shelf customer service, excellent rooms, fantastic breakfast, awesome conference rooms. Very, very professionally run from the general manager to the marketing manager to the front end staff, to the housekeeping team and so on........10/10

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
10/10......thank you for the great review. I believe you covered most, if not all of our reasons that our guests keep the Best Western Plus Service Inn & Suites as the #1 hotel on Tripsadvisor in Lethbridge. We always look forward to having you as our guest.

"Clean, comfortable and friendly staff !"

4
07/10/2016

This was a nice place to stay. We booked multiple rooms for our family. The rooms were clean and comfortable. The breakfast items were good too. Wish that the breakfast was offered until 11 instead of 9 or 10. All in all though we would recommend this hotel to other families.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"All in all though we would recommend this hotel to other families..." And that is what we strive for as our guests are our best ambassadors. Your 'clean and comfortable' rooms is a testament to our 2nd consecutive AHLA Housekeeping Award. Our breakfast, featuring local Lakeview Bakery breads bagels and muffins is popular with our guests. Our hours run 6-930am M-F, 630-10am on weekends and 7-10am on holidays. We do look forward to having you back again as our guest in the very near future.

"Beautiful Room"

4
05/10/2016

This newer property has beautiful rooms: spacious and well-designed with nice touches--for example, "glass" glasses. It is in an excellent location with easy access to the interstate. The staff is both friendly and accommodating. We found the room very quiet as to outside noise, but the air conditioning unit had a noticeable click when it started and stopped (a minor point). Overall, we had a very good, one night stay.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our construction was done with the needs of the guest in mind and I am always pleased to read when our guests take notice. It is because of you that we are still the #1 hotel on Tripadvisor since our opening in 2014. We do look forward to having you back again as our guest again in the very near future.

"Clean Friendly Hotel"

5
01/10/2016

Spacious rooms. Excellent breakfast. Extremely friendly staff and great service. This is my third stay here and it will be my first choice for any trip to Lethbridge. It may be just a little more expensive that some of the others but it is worth it.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"This is my third stay here and it will be my first choice for any trip to Lethbridge." Thank you for making the Best Western Plus Service Inn & Suites your first choice. We look forward to having you back again as our guest in the very near future.

"Nice hotel in a good location but noisy"

5
30/09/2016

The restaurant next door seems to have a biker clientele and was very noisy with revving bikes and speeding through parking lot. The room was nice and clean and new and the breakfast staff were excellent

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am sorry to hear that your great experience at our hotel was affected by the promotion going on at the Coulee Brew Co located behind us. They were doing a charity fundraiser where they were raffling off a Harley Davidson. We did end up talking to them when the bike was fired up during the promotion and have asked to be kept in the loop for future promos so we can keep our guests informed of the happenings around us. I was pleased to read that you enjoyed your room and I have passed along your kudos to my breakfast room team. Thank you for taking the time to recognize the great job they do. We do hope to see you again in the very near future.

"Beautiful room,great staff"

5
29/09/2016

Nice, hotel great staff, the in room jacuzzi was really nice the room was a bit pricy would be nice for 140-150 total instead of 200+ but this was no fault of the the employees be nice if there was a Wyndham here to give this hotel a little competition.:-)

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Another great stay"

5
27/09/2016

Down visiting my in-laws again, we stayed here at our favourite hotel. Lacey accommodated us on the Saturday night when we weren't suppose to Check in until Sunday. We got a gorgeous jacuzzi suite with a king size bed, right across from the ice machine. We heard zero noise from the ice machine through out the night. When housekeeping came to our room to clean it, to our surprise they organized all of our toiletries neatly on a folded towel, it really took us by surprise. When going down to the lobby in the evening to meet my in-laws we saw Nicole she's always very pleasant and happy to see us. Melissa checked us out on Monday morning it was nice chatting with her. We called Monday afternoon to check back into the hotel we decided to stay another night. Melissa got us into the same beautiful jacuzzi suite. We were very happy. We will be back in a couple weeks for a wedding, we are very much looking forward to It. Thanks for the great stay. Your team is amazing!! ??

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Thanks for the great stay. Your team is amazing!!" You are very welcome. And thanks for the kind words.......

"First time bring small dog"

5
27/09/2016

What great staff, well trained but more likely just people who really care about customers, including pets. One Lady,"M" Was great, seems to always around to help. Our dog received a welcome gift bag, wow. Room was very clean and comfortable. Complimentary hot breakfast was very good. Location depends on your travels, great passing on main highway east or west. If you want to spend time In Lethbridge, hotels on Magrath are more closer to shopping and restaurants, but doubt as nice. Would definitely stay again. PK

"Favorite Lethbridge hotel"

5
25/09/2016

Stayed here last night. Checked into the Lodge and left because the state of it is deplorable. We called the Best Western at 130am and they got us a room. Cleanliness is top notch, service excels and the free breakfast is delicious.

"Friendly service and great rooms"

5
23/09/2016

A good choice in Lethbridge for travelers. Friendly staff at the front desk and diligent staff in the breakfast room each morning. The beds were comfortable and the full length mirror, in the main room, with a shelf to hold cosmetics is so appreciated when 4 people travel together.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
It is amazing how many of our guests love the mirror with the shelf. Holding cosmetics, keys, phones.....you name it and that is why it is there. The devil may be in the details but in our case, lots of thought went in to every aspect of our construction with the needs of the guest in mind. And the end result is pretty darn good. Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Comments like yours, "A good choice in Lethbridge for travelers" is what keeps us as the #1 hotel in Lethbridge on TripAdvisor.

"Terrific Stay!"

5
22/09/2016

In advance of our stay, we received a friendly call from Michele, the manager. Nice touch. Our room was lovely, and she had automatically upgraded us to a suite because of our BW Rewards membership--we didn't request it. A very comfortable stay, great bed, quiet, clean, classy. Great management, friendly service. Recommend without hesitation!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Pre-reservation calls. Local Lakeview Bakery breads, bagels and muffins. Fresh, hot pancakes while you wait. 2nd consecutive AHLA Housekeeping Award Winner. Chemical free cleaning solution in rooms. Follow up calls after check in. Complimentary newspaper. Customer appreciation night every Tue featuring complimentary beverages and appies. Cookie and water waiting for you on your night table upon check in. Complimentary upgrades for our BW Rewards members* I could go on and on......thank you for making the Best Western Plus Service Inn & Suites your hotel of choice in Lethbridge. "Recommend without hesitation! is one of the best compliments we can receive from our guests and we look forward to having you back in the very near future.

"The stay was good but too short!"

4
20/09/2016

We arrived late because of other activities but the staff was very helpful even at that hour. The room was in good order and clean and comfortable. We had to hurry off again the next morning because of an appointment in Cardston but we would gladly stay at this hotel again. The breakfast was also good.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites and for making us your hotel of choice. We do look forward to having you back and be sure to relax and take advantage of everything our hotel has to offer.

"Great Price, Comfy Bed, Amazing Hot Breakfast!"

5
19/09/2016

Located close to Casino Lethbridge, easy to get into and out of quickly and back onto the highway. Clean, comfortable rooms with comfortable beds. Front desk staff was friendly and helpful. Check in was quick and efficient. Lots of hot water at the ready in the shower and the linens and towel are all in good condition. The breakfast room offers the best hot breakfast that we have ever had. Offerings of eggs, bacon, fresh baked goods, yogurt, hot and cold cereal were offered and plenty of it. They have a pancake machine rather then a messy waffle maker, that even though it was slow, provided good pancakes and entertained every child in the breakfast room. Staff were constantly cleaning and bussing tables and a meeting room next door was available as the breakfast room was full. Only problem was the air conditioner unit in the room kept starting and cutting out every few minutes all night and had a very bad rattling noise each time it turned on or cut out. Reported to front desk at check out and they were going to have it looked at.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a thorough review of the Best Western Plus Service Inn & Suites. You have touched on everything that makes our hotel the #1 choice of travelling guests on Tripadvisor in Lethbridge. We look forward to having you back again as our guest in the very near future.

"Excellent choice in Lethbridge"

5
14/09/2016

This hotel is very well located. There is ample parking. The staff is particularly friendly. The rooms are fabulous. The bed is as comfortable as you will find anywhere. The pool area is very well maintained and very relaxing. The breakfast is very delicious and has full time staff maintaining it. Try it. You will love it.

"Excellent end to a long day of traveling"

4
14/09/2016

Arrived to this hotel after a long 12 hour day of driving. Front desk staff was very friendly and knowledgeable of the area. Provided me with information as well as weather forecast for the next leg of the journey. Room was clean and very comfortable. Free hot breakfast is also included.

"Very good stay"

5
14/09/2016

Highly recommend. I stooped at this location many times this year. The rooms are very clean, the staff is very friendly and a decent breakfast too. Definitively I will use again Best Western Lethbridge when in the area.

"Clean, Convenient & Friendly"

5
13/09/2016

We regularly stay at this property for business purposes. Staff are friendly, knowledgeable and ready to help. Management works well with our internal billing processes. I work with this property at least once every couple of weeks, and I have never heard a bad word about the facilities or the staff. Very glad to be doing business with this property, and hope to continue to do more in the future.

"Summer trip to Southern Alberta"

5
13/09/2016

After having been to many hotels, there is not one that I have visited that I can remember a more friendly staff. The staff here made our trip. The hotel is beautiful and new, but that all pales to the welcoming smiles from the staff at the front desk, the helpfulness of the staff at the breakfast in the morning, and to the welcome basket that we found in our room shortly after we checked in. Our 6 year old daughter loved the pool and the waterslide. It was a great way to start and end the day.

"Great stay"

5
12/09/2016

We thoroughly enjoyed our short stay here. It was clean, comfortable, new; everything was in great shape. The staff were very friendly.The staff in the breakfast room were working very hard to clean up, replace supplies and food items. We hope to stay here in the future.

"Great Accomodations"

5
12/09/2016

I alwyas like to stay at Best Westeer Plus for the consistency of accomodations provided. Rooms are always above my expectation. stff are super friendly and accomodating. My weekend at the Best western Lethbridge did not disappoint.

"Even better the second time around"

5
12/09/2016

We found our stay in Lethbridge even better the second time as the area around the Best Western Plus Service Inn & Suites had been further developed. This included the Collee Brew Co. right next door who give the hotel guests 10% off on meals at their restaurant. The nearby casino also offers a pleasant diversion. The staff and service at the hotel are excellent, and make for a very enjoyable stay.

"Wonderful stay"

5
11/09/2016

Wonderful stay starting will NICOLE W in reception she was lovely, cheerful. the hotel Was great. The rooms were clean and new. Easy walk to a cool place for dinner out the back door with a 10% discount

"Beautiful place to relax for an evening"

5
11/09/2016

We had to be out of our home because of repair work. It was a wonderful refuge to be in this hotel to just relax and rest. We had a jacuzzi suite so it was great to just relax in the tub with a glass of wine. It was a wonderful staycation!

"Dogs spoiled our stay"

2
10/09/2016

The hotel itself is very impressive. The staff were efficient, friendly and helpful although we had to wait to check in because the clerk was on the phone booking another customer. We asked for the top floor and were granted our request. The room was lovely, comfortable, and had a nice view. The breakfast was good with a nice variety of options. Our stay was spoiled because this hotel allows dogs on the ground floor. At around 7:00 am a large dog began barking out in the parking lot. It was in a vehicle in a kennel and the noise just kept going for over an hour. I never saw the dog but it's bark was very deep and agitated. I don't know why it was in a vehicle instead of the person's room. We found out that the owner of the dog was staying in the hotel. And then, as we were walking down the hall on the ground floor towards the breakfast room, a woman opened her door with her dog on a leash and it barked and jumped at us. She didn't even apologize. I understand that the hotel is trying to accommodate pet owners to sell rooms, but we will choose hotels in the future that do not allow pets.

"Enjoyed"

4
10/09/2016

We stayed at the BW in Lethbridge from Sep. 05-09', the staff was always friendly and helpful. Best breakfast, they also had a customer-appreciation evening with all sorts of goodies. We will stay there again!

"Lots of Extras"

5
09/09/2016

This is a very well appointed, pet friendly property. The rooms are larger than usual In this price range. The free breakfast is extraordinary. The beds are very comfortable and the pillows are great. There is a pool and hot tub.

"Average"

3
07/09/2016

Nice clean room. The pool and waterslide was awesome for the kids. The room was noisy at night; you could hear a train passing by multiple times throughout the night. The breakfast wasn't very good. The hotel staff was very helpful and friendly. Not a bad hotel, more average. I would stay there again if I needed to.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that we did not exceed your expectations during your stay. Your 'nice clean room' is a testament to our 2nd consecutive AHLA Housekeeping Award. I have passed along your comments related to breakfast to my management team as our full, hot breakfast with local Lakeview Bakery breads, bagels, muffins, gluten friendly options and a host of other selections is usually one of our guest favorites. Any other feedback you can provide related to your breakfast experience assists us in ensuring that our guest stays are simply, better. We do look forward to having you back again as our guest in the very near future.

"What Can You Say Besides Wow!"

5
06/09/2016

I had made the booking over the phone rather than the web site, which is the normal process for me. I dealt with Tiffany who took all our details and request for a top floor room in a quiet area. Although she could not commit to this, she indicated she would do all she could. When we arrived, not only were we in the room type we had hoped for but there was a gift basket in the room with a bottle of wine! The check in was outstanding, Alandra did a great job. The room is clean and comfortable. We attended the evening drinks and appetizer event. The internet works well, couldn't ask for more. There is ample parking. Can't thank Tiffany enough for making the effort she did to ensure a great stay. We would absolutely recommend this hotel to other travelers.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am always pleased to read when we have exceeded our guest expectations. I have passed along your kudos to both Alandra and Tiffany and thank you for taking the time to recognize the great job that they do. It is the little things that set us apart from our competitors. We do look forward to having you back again as our guest in the very near future and thank you again for your review of the Best Western Plus Service Inn & Suites.

"Red Ram Driver"

5
06/09/2016

Fantastic staff, clean rooms thst smell clean and fresh, great breakfast and is constantly being monitored and items topped up as needed, intranet works as it should, great location, easy to get and out, plenty of parking even got bigger rigs. I would definitely recommend this location.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I would definitely recommend this location" is one of the best compliments we can receive from our guests. Your review does touch on some great points that the Best Western Plus Service Inn & Suites has to offer. We do look forward to having you back again as our guest in the very near future.

"Friendly"

5
03/09/2016

The Best Western Plus Hotel Staff in Lethbridge were very friendly and helpful. They go out of their way to help and make sure you are satisfied. The Room was very clean and modern. Best Western Plus is a very Good value for the money. I will definitely stay here again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I will definitely stay here again'. As my kids say, 'nuff said....... We look forward to having you back again as our guest in the very near future and thank you for taking the time to review the Best Western Plus Service Inn & Suites.

"Five Star Motel!"

5
02/09/2016

We did an overnight in Lethbridge during a recent road trip and just loved this motel! As it is quite new was in immaculate condition throughout and includes all new furniture. The staff were most accomodating and friendly at all times both at reception as well as the breakfast room. They were obviously well trained and made us feel welcome at all times. The night we stayed featured a Business Appreciation event which included complimentary burgers, beer, and veggies. There is also an excellent pub next door with great good and local craft beers! The breakfast spread was all hot, fresh, and of super quality. Our room was spacious, light, and very well appointed. The air conditioning and WiFi both worked excellent. My wife also appreciated the complimentary waters - including one in the fridge. We can't say enough good things about this establishment and can recommend it without hesitation to others !

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for your review of the Best Western Plus Service Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent Hotel"

5
31/08/2016

This hotel is excellent, clean and the staff from the front desk to cleaners were pleasant and very helpful. It offers a nice pool area with a large water slide, as well as a nice fitness room. Breakfast far exceeds that of many hotels I've stayed at before. Will definitely go back and would highly recommend. If you find yourself at this hotel also be sure to check out the brewery directly behind the building you won't regret either.

"Great value and a fantastic experience"

5
30/08/2016

We often stay at Holiday Inns and we very impressed by this mid range priced hotel. Room is very clean and excellent front desk experience. We arrived on Tuesday to a complimentary wine, cheese and munchie reception. Hot breakfast was very good.

"Not a negative on our stay!"

5
30/08/2016

We booked based on Trip Advisor reviews and could not have been happier. The front desk people were friendly and helpful. Easy parking and new, modern lobby, halls and rooms. Great king bed room/suite with modern bathroom and separate sitting area with fridge. Close enough to variety of restaurants too. The breakfast was a bonus, serving hot eggs, potatoes, bacon and all sorts of breads and rolls. A real high quality hotel.

"Great place to stay on a business trip"

4
26/08/2016

Great rooms, good price and a good location for entertainment and great food. Easily accessed off the highway and right next to a great little casino. Very helpful staff and modern clean rooms. This will be "home" for my business stays in Lethbridge

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"This will be "home" for my business stays in Lethbridge..." This is one of the best compliments we can receive from our guests and on behalf of myself and my staff we would like to thank you for making the Best Western Plus Service Inn & Suites your home away from home. Our staff strive to exceed guest expectations and our 'modern clean rooms' is a testament to our 2nd consecutive AHLA Housekeeping Award. We are centrally located and with other businesses growing around us, such as Coulee Brew Co, Subway and Taco del Mar among others, make our location even more convenient. And you can get anywhere in Lethbridge in under 10 minutes. We do look forward to having you back again as our guest in the very near future and we thank you again for taking the time to review the Best Western Plus Service Inn & Suites.

"Very Impressed "

5
22/08/2016

Excellent Customer Service and very impressive hotel over all. From the booking to the stay it self - excellent service. Even received a courtesy call the day before. Checking in, we asked about a restaurant nearby - was told about 10% discount with our check in. Nice rooms and excellent service.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am always pleased to read about our staff exceeding our guest expectations. Whether it is our reservation pre-calls done the day before arrivals to ensure everything is ready for you to our cookie and water in the room when you check in to our discounts offered with select, local restaurants. We believe it is the little things that separates us from our competitors and we work hard to ensure your stay is simply, better. We do look forward to having you back again as our guest in the very near future.

"Real Service"

5
19/08/2016

Stayed at this hotel Aug 5 - 7th. My friend and I were travelling across the country on our motorcycles. We arrived mid afternoon and after a quick lunch asked if we could get a couple of wet rags to clean the bugs off our windshields. Within 5 minutes not only did we have wet rags but a bucket of hot soapy water, a hose, and several rags to clean our bikes. It just seemed like "no" wasn't in their vocabulary.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. "It just seemed like "no" wasn't in their vocabulary...." Although I am sure it is, we do not use it very often. Our team strives to exceed our guest expectations. Every guest. every time. As you experienced, you ask for a 'couple of wet rags' and you get the whole kitchen..... Thank you again for choosing the Best Western Plus Service Inn & Suites during your ride. Our Harley Davidson partnership is a great way to travel and stay throughout the summer.

"Excellent Hotel"

5
19/08/2016

This hotel is great. Its got large clean rooms with a healthy morning breakfast that always has hot or cold options for which ever you like. Often I am staying at hotels that say they offer services that don't even compare to this one. Honestly, even amongst their own chain of hotels, this hotel service is well above the rest.

"Clean, Nice Location, Modern"

5
17/08/2016

This was a stop over for our family of 5. The hotel is nicely located near restaurants and main highways. Hotel staff were friendly and welcoming. We stayed in a 2 queen room. It was equipped with a mini fridge and microwave. The beds were very comfortable and the bathroom had a large shower. The hotel was quiet and very clean. Overall the room was excellent for the price. The pool is smallish but has a fast waterslide and spa. We spent quite some time in the pool. We made use of the fitness center (open 24 hours) which is very well equipped with cardio machines, dumbbells and a cable station. This is the best fitness center I have seen for a hotel in this price range. The breakfast was free and complete. Pancakes, eggs, bacon, hasbrowns, yogurt, fresh fruit, coffee, muffins, etc. We will stay at this property in the future.

"Very good value"

5
11/08/2016

Newer building. Very nice and clean. Love the vending machine selections (frozen meals, snacks, items I may have forgotten, like mouthwash). Staff is always friendly and helpful!! Beds are super comfy!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Relaxing after a long drive"

5
11/08/2016

Everything as it should be. Friendly, no hassles and helpful with advice on local evening venues and activities. Great food across the parking lot and a discount also. The breakfast is satisfying and the hotel location has access to fuel and highway making departure a breeze. Cheers.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent place"

4
11/08/2016

Good customer service, well laid out room. Room clean and orderly, good updates. Always good to have internet free. Had a hospitality customer appreciation night was very well done and nice touch. Complimentary breakfast is always good to get going in the morning, quick good selection and always full and fresh.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It covered all of our valuable points; Good customer service....check. Clean room....check. Complimentary breakfast to get going in morning with a good, fresh selection including local Lakeview Bakery breads, bagels and muffins....check. Well laid out room....check. Free Telus Optik High Speed Internet....check. Little extras that seperate us from our competitors; customer appreciation night Tu and water and cookie on your bed table upon check in.....check. We do look forward to having you back again as our guest in the very near future.

"Great hotel!"

5
10/08/2016

We had a long day of driving and were happy to have a simple, quick and courteous check-in. The room was super clean, and the beds were really comfortable. Breakfast was fresh and great. The guys enjoyed the fitness room. All in all a great place to stay.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"All in all a great place to stay". Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It is our guests that have helped keep us as the #1 hotel in Lethbridge on Tripadvisor. Our 'fresh and great' breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly items and fresh, hot pancakes while you wait. Everything a guest needs to get their day off to a great start. Our 'super clean' room is a testament to our 2nd consecutive AHLA Housekeeping Award. It's always a pleasure when guests take note of the great job that our housekeeping and maintenance staff do to keep that standard. A 'simple, quick and courteous check-in' is what you can expect from our excellent front desk team. We strive to exceed guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"Wedding stay"

4
10/08/2016

As usual we were not disappointed. Location very good, just off the highway. Close to a Brew Pub restaurant and the Casino, if you go to Casinos. Relatively new hotel -2 years old. Staff very helpful Room was ready early.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and the amenities you were able to take advantage of, you are helping us deliver a superior experience for you and other guests in the future. We do look forward to having you back again as our guest in the very near future.

"Wedding weekend"

5
05/08/2016

Suites were spacious and clean. Breakfast was excellent. We were are large party and they were able to accommodate us all. Good location with Tim Hortons next door as well as Coulee Brewing Company which was able to handle large groups including children,

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'clean suites' are a testament to our 2nd consecutive AHLA Housekeeping Award and our fantastic staff. We have had numerous comments from your wedding group that echo your review. I have also passed along your kudos to the Coulee Brew Co. located behind our hotel. We look forward to having you back again as our guest in the very near future.

"Nice new hotel. Convenient location."

5
28/07/2016

This is a relatively new hotel with great access. Some good restaurants within walking distance. Staff was very friendly. Breakfast was on part with other Holiday Inn Express locations. Would definitely stay here again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Would definitely stay here again." Again, thank you. These are the types if comments from our guests that reinforce our commitment to exceed our guest expectations. Every guest. Every time.

"Fantastic Week Long Stay"

5
27/07/2016

Just spent a week at the Best Western Plus Service Inn and Suites in Lethbridge. We wanted to do some photography in Southern Alberta and had never been so chose Lethbridge as our centre point to travel from each day and decided to stay at the Best Western. What a great choice. The room was wonderful, huge, with a jacuzzi, large shower, separate bedroom area with a king size bed. The staff was friendly and helpful and apart from a pretty scary tornado warning and storm we had a fantastic week. I highly recommend it.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am glad you chose the Best Western Plus Service Inn & Suites for your photo adventure. I am not sure if you were aware during your stay, but all of our framed pictures are local to our area and the East Kootenays. Our breads, bagels and muffins are from our local Lakeview Bakery. Our sofa beds and chairs were all made in Lethbridge through McCallum Furniture. Just some small examples of our commitment to support local companies. Knowing that you "highly recommend it" is a testament to our commitment to exceeding our guest expectations. Every guest. Every time.

"New, clean, quiet"

5
23/07/2016

I booked three rooms for a family get-together. They were all very nice and clean. We found the staff to be very helpful and pleasant. We also found the location to be very handy for our needs. I would certainly recommend it.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I would certainly recommend it." Thank you. In the end, that is what we strive for from our guests, knowing they would recommend us and telling everyone.

"Family Reunion Time"

5
22/07/2016

We enjoyed our stay and all the freedoms that go with it. Yes we hit the hot tub even though the hotel graciously wanted us in a Jacuzzi room as an upgrade. We found the Jacuzzi downstairs with the pool refreshing. But thank you for the opportunity to have one in our room. Beds were as comfortable as ever and we were well rested each day to take on the relatives. Yes breakfast is big with us and we were treated very well there as usual. Bacon and eggs hit the spot very nicely. Thank you to all the hard working staff, you made our stay very special! Thank you to all and see you next time.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
We look forward to seeing you next time as well. Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It's our guests that help keep us as the #1 hotel on Tripadvisor by sharing their experiences.....

"Poor planning for handicapped room and Money Grab Pet Fee"

3
21/07/2016

The handicapped parking, lobby and breakfast room are all located in close proximity to each other. BUT the room is at the FAR FAR end of the hallway, which if fine for electric scooters or wheelchairs but not for people for which walking is a problem and/or painful. I have seen this in several new BW hotels so it is obvious that the same plan is used over and over again. Then was no proper planning or consideration put into the floor plan. There is no simple way to correct this problem in hotels already built but should be corrected for future builds. Over the walk-in shower there is a curved shower curtain rod. This causes the shower curtain to hang out over the floor and therefore floods the bathroom floor. This is a severe hazard for anyone who uses a walker or canes because the floor is EXTREMELY slippery. I was able to stack two bath towels on the floor and that held the curtain over the shower floor. I believe that a straight shower curtain would help the problem if properly installed. Hopefully, this is done before someone has a serious fall. Upon checking in we were told that the breakfast was available until 10 am only to find out in the morning it closed at 9:30 am Fortunately, we went at 9:15 am so we were able to grab a bite before the door closed. Upon questioning the clerk, we were told "that changed a long time ago". When we left at 9:30 am since we felt in the way, we noted that the sign on the door read that the hours were until 10:00 am. Overall a basic, relatively new hotel that is severely overpriced for the city of Lethbridge. After an inflated price then they add a $20.00 PER NIGHT charge for a pet in the room. This nothing but a money grab fee for NO REASON at all. We stayed two nights and I guarantee there was not extra effort needed or put into our room on the cleaning. My dog has her own bed, never goes on the furniture and NEVER has an "accident" in the room. It is so disgusting when multiple US hotels allow pets in rooms for FREE.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to assure you that your experience is the exception and not the norm as previous reviews will confirm. In relation to our floor plan, I want to assure you that it is well laid out in the event of an emergency. Our room locations are not based on a guest's arrival but on 'muster points' during an emergency and evacuation. The 'muster point' for our accessible rooms are located a short distance from the exit closest to those rooms which is down the hall from our lobby. As per local regulations, accessible parking must be located closest to the main entry point, which is our front doors. I trust this better explains our design layout and reasoning for our accessible room locations. I have also discussed with my management team the shower curtain and how we can resolve the water issue you identified. We take the safety of our guests very seriously and I want to thank you for bringing this potential oversight to my attention. Pet fees are charged for our guests who bring pets into the hotel. Although you may feel there is no extra effort made on pet rooms, let me assure you that after each guest stay those rooms are required to be deep cleaned (which includes an increased carpet cleaning schedule) before the next guest arrives. This is what the pet fee covers and is the reason it is charged. I would like to apologize for the issues you had with breakfast during your stay. I have discussed your stay with my management team to ensure your experience is not duplicated. I specifically have spoken to our breakfast room team and reminded them of our timings; 6am-930am Mo-Fr, 630am-10am on Sa-Su and 7am-10am on all statutory holidays. These times are posted on our breakfast room door for guests to confirm during their stay. Further discussion about exceeding guest expectations with my team included offering to make you a plate or preparing one to take with you to your room if needed outside of those hours. A full education session has been provided to our breakfast room team and I can assure you it will not be duplicated for future guests. We hope you will come back and see us again soon and if I can be of assistance in the future, please don't hesitate to contact me directly.

"Great Location, Friendly Staff, Clean and Pleasant Facility"

5
15/07/2016

Staying here made our last night of vacation a very pleasant one. The staff were extremely helpful, and offered to change our room if the one assigned did not suit - it did. Even though it was a first floor and looked out the back of the place, it was well separated from the road and very quiet. Several restaurants they recommended were in easy walking distance and parking was ample. The breakfast was very good and the breakfast room was bright, and welcoming. The room was comfortable with appropriate amenities. Highly recommend the place.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Highly recommend the place..." It's our guests and their recommendations that have helped the Best Western Plus Service Inn $ Suites remain as the #1 hotel on Tripadvisor since our opening in Jun/14. Our 2nd consecutive AHLA Housekeeping Award is a testament to our cleanliness and a great team who believe in what they do. We do look forward to having you back again as our guest in the very near future and thank you again for your great review.

"Clean , Modern Hotel in Industrial Area"

5
14/07/2016

Travelers, who want a clean and modern hotel that has easy access to Highway #3, should give serious consideration to this hotel. This hotel is quite new, modern, and very clean. (We were very impressed with the cleanliness of our room and bathroom.) We found the staff to be very accommodating. There is a complementary breakfast served, - beginning at 6:00 AM. We found that the breakfast room can be very crowded at this early hour. This hotel caters to truckers and other workers who need to "get going" at an early hour. The breakfast room worker was extraordinary in meeting the needs of all patrons. We did not have to wait long for our food. If you need an overnight stay in Lethbridge, you should seriously consider the Best Western PLUS Service Inn and Suites.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our location is in an ever growing area in the SE and easily accessible from Hiway 3. "We were very impressed with the cleanliness of our room and bathroom" is a testament to our 2nd consecutive AHLA Housekeeping Award. Our complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins, fresh hot pancakes while you wait, gluten friendly options along with a host of other selections to help get your day off to a great start. Our guests do come from a wide variety of occupations; from truck drivers to medical professionals, corporate executives to salespeople to.....well, the list would be endless. "If you need an overnight stay in Lethbridge, you should seriously consider the Best Western PLUS Service Inn and Suites" is one of the best compliments we can receive from our guests. We do look forward to having you back again in the very near future.

"Nice stay"

4
13/07/2016

Decided to try a different hotel as I usually stay at the express since its close to downtown. Seems like a very new hotel. Very clean and well decorated. Didn't try out the pool area but the breakfast was pretty good. Real cutlery is a bonus.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am glad to read that you gave us a try. Real cutlery. Very clean. Well decorated. Very new. All things that I hope will win you over and make you want to come back. Throw in our full, hot complimentary breakfast with local Lakeview Bakery breads, bagels and muffins, fresh hot pancakes while you wait, gluten friendly options, chemical free cleaning in the rooms and you have even more reasons to come back.

"Solid 4 star hotel with excellent amenities"

4
10/07/2016

We stayed in this hotel for one night and were upgraded to a Junior Suite. Beautiful room with separate sitting room and large screen tv. King bed was very comfortable, a second TV in that part of the room. Unfortunately, despite all the wonderful features of this luxurious room, the air conditioning unit was not functioning properly. The AC kept kicking in with a very lout rattling noise, which jolted us awake. After a few minutes it would quiet down and run smooth. The loud start-up rattle kept waking us up.

"Really great pool area for the kids"

4
07/07/2016

Nice Best Western that has a good workout room and pool/spa area. The pool isn't very big, but what makes it great is the two story tubular slide that goes into it. It is motion activated when you walk up the stairs, so don't worry if it isn't on when you first go in. Good way to wear the kids out after driving all day. Room itself was nice, but not particularly memorable. Your basic two queen beds and bathroom. Breakfast is served in a room just off the lobby. You have to use your keycard to get in. If it is one minute past the breakfast service time your keycard will not work and you will have to go across the parking lot to Tim Horton's like I did. ?? This hotel was having new signage installed while we were there, so it might look different than the pictures show.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Stay here...you'll be glad you did."

5
07/07/2016

I've stayed here a few times and would recommend this hotel to anyone. The Staff is friendly, the hotel is clean, the beds are comfortable and there's even a very good breakfast. Lots of parking with good access.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Sometimes all there is left to say is, thank you.

"Great value for the money!"

5
04/07/2016

Look no further when staying in Lethbridge, AB. This is a nice new clean hotel who's staff & management goes out of their way to make you feel appreciated. The night I arrived they were hosting a customer appreciation steak dinner with baked potatoes & a free beer to go along with it! They also served a complimentary hot breakfast in the morning. Clean weill appointed rooms made my stay comfortable & happy. I'd definitely book this hotel again.

"Awesome hotel"

5
02/07/2016

I travel all around the country and try to stay at best western. But I must say the one in Lethbridge and Drayton valley r the 2 that r the best great staff and very accommodating I must say I would stay this is my first choice

"Great Breakfast and clean room"

4
27/06/2016

This hotel was a pleasure and was very convenient to the hwy. Staff was friendly and helpful. the breakfast was complete with hot food offerings as well as the regular continental offerings. It also offers BREWED COFFEE not liquid concentrate. You wont be sorry if you book this location!

"Best Western Lethbridge"

4
27/06/2016

New and clean but overpriced for Lethbridge. We stayed because of pool/waterslide for kids - pool very small and people in hot tub are splashed when kids slide into pool. Noisy hallways. Courteous, pleasant staff. Decent breakfast.

"Great stay"

5
26/06/2016

Very clean, Had all the everything we needed, Very hospitable staff and great selection for breakfast. Will stay there next time for sure. Attention to detail and staff sincerity made it a great stay.

"BEST accommodation by far of 18 nights on the road !!!"

5
24/06/2016

From the moment we walked through the front door we were treated like their #1 client. Beautiful clean bright hotel, happy and caring and couteous desk staff, personal attention from the General Manager, great pool and hot tub and water slide, lots of parking, craft brewery/restaurant steps away was so convenient AND their included breakfast was so GOOD. Five stars plus!

"Great STay"

5
21/06/2016

This Best Western is two years old but appears brand new inside and out. Stayed in a King Size Junior Suite at a very reasonable price. This was one of the nicest, cleanest, best laid out rooms, I think we have had in the Best Western chain and whenever possible, I try to stay with Best Western. The staff was cheery and helpful and we tryly enjoyed our stay.

"BEST HOTEL IN LETHBRIDGE!"

5
21/06/2016

Brand new hotel and it wasn't on our GPS. Everything new. We had a "suite" that had an area separated from the bedroom. Everything was perfect here; no reason to stay anywhere else. The breakfast was typical chain-style, but that is what we expected, and it was free. There is an indoor pool, but we did not give it a try.

"Best Western Plus Lethbridge"

5
20/06/2016

Great hotel, clean and friendly. Great pool for the kids with a waterslide. I would stay with my family again! The breakfast was ok, institutional, however met its purpose and the kids were happy with the cereal selection.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for such a great review. Our pool and wateslide is quite popular with our guests. Reading that you would '...stay with my family again!' is one of the best compliments we can receive and for that we thank you. We do look forward to having you back again as our guest at the Best Western Plus Service Inn & Suites.

"Lethbridge week"

5
20/06/2016

Very nice hotel. Tuesday they had customer appreciation night....they did a good job with free finger food and free drinks. Rooms are very comfortable. Highly recommend this hotel for stays in Lethbridge. It is very close to many places to see and eat.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. "Highly recommend this hotel for stays in Lethbridge." is one of the best compliments we can receive from our guests. Our Tuesday night customer appreciation night is very popular among our guests and does set us apart from our competitors. We do look forward to having you back again as our guest in the very near future.

"Superb!"

5
18/06/2016

This place gets five stars because it's the top of its class. I had an excellent stay. The day before the hotel called me to ask me if there's anything I'd need for my stay, and to invite me to a reception for business travellers with free drinks. I didn't take them up on it but what a nice gesture. My room on the fourth floor was clean and comfortable, and had a plug next to the bedside lamp which should be a must everywhere nowadays. The free breakfast exceeded my expectations - scrambled eggs, bacon, toast, hash browns, yogurt, coffee, cereal you name it. And it was in a nice room. It's really worth the stay just for the breakfast. There is a bar next door to the restaurant and it is about a 5 minute walk to the casino. I will stay again, in fact I have booked for next week. My new favourite place while in Lethbridge.

"Greatful for Graduates"

5
18/06/2016

If you have a student at U o fL, this is the perfect place to stay if you are coming to Lethbridge for a visit. The staff are always cheerful and the accommodation is lovely. The location is quiet and the rates are really reasonable. We've returned again and again to our favorite place to stay in Lethbridge!

"No sweat!"

5
18/06/2016

Fast service. Courteous. Clean. Comfortable. Good fitness facility. Room clean and well appointed and great bed with delux linens. Breakfast was generous with a selection of fresh foods and decent coffee. If this is typical Best Western I look for them again!

"Caring crew"

5
12/06/2016

The booking site I used did not get the room booked hoteling. But the staff got it figured so we had a room thanks. The hotel was full of teenage soccer teams well behaved. Breakfast was awesome. Good nights rest.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I was in contact with my staff related to your hotelling.com booking that was not in our system. I am always pleased when my staff exceeds guest expectations by being able to problem solve and rectify issues. As I have said previously to our guests, it is better to book directly with the hotel than using third party sites to prevent these types of problems. Not all third party sites may be reputable..... We do look forward to having you back again as our guest in the very near future.

"Best Western Lethbridge"

4
11/06/2016

Great stay. The rooms were extremely clean and comfortable. The housekeeping staff went out of their way to make you feel special. Did not go in the pool as it didn't look very clean. Nice outdoor sitting area off the breakfast room, and hopefully in time, some greenery will be added in that area to make it more appealing.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Great stay" "The rooms were extremely clean and comfortable" "The housekeeping staff went out of their way to make you feel special" Thank you for such a great review of the Best Western Plus Service Inn & Suites. I am pleased to read that you were able to take advantage of our breakfast patio. It is very popular with our guests in the summer time to enjoy. We do look forward to having you back again as our guest in the very near future.

"Great place to stay in Lethbridge"

5
08/06/2016

First time at this Best Western found it very clean and staff a great help and very friendly. Will stay again when in Lethbridge for sure. We had no problem getting our room where we wanted it. Check was a breeze. Will let family and friends know about this Inn.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Service Inn & Suites for your recent stay in Lethbridge. Noting your comments about 'it being very clean' is a testament to our second consecutive AHLA Housekeeping Award. Your comment that you 'Will let family and friends know about this Inn' is truly one of the best compliments we can receive from our guests and for that we thank you. We do look forward to having you and your mom back again in the very near future.

"Quiet and clean"

4
05/06/2016

My mom and I stayed here on a weekend night. The facility is only a few years old and has everything you need for a comfortable stay: water, coffee, newspaper and fruit in lobby, free breakfast, small pool water slide and hot tub, exercise room, free wifi, chocolate and bottles of water in your room, dark curtains to keep the sunlight out, ample parking space... We will stay here again on our next trip to Lethbridge.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for choosing the Best Western Plus Service Inn & Suites for the weekend with your mom. Knowing that you '...will stay here again on our next trip to Lethbridge' is one of the best compliments we can receive. It is reviews like yours from our guests that help keep the Best Western Plus Service Inn & Suites the #1 hotel on Tripadvisor for Lethbridge and for that we thank you.

"Great people, great room, great experience"

5
02/06/2016

I am a Best Western Rewards member and as such I typically seek out Best Western's whenever possible. I make the trip through Lethbridge a couple times a year and this was my third time staying at this hotel. I felt like this trip was my best stay yet. The staff that greeted me upon arrival truly made me feel like my business was appreciated and whether it was friendly banter or actual curiosity I was asked about my travel. I am very used to turning over ID and credit card and minimal conversation. It was nice. I got up to my room and was extremely pleased with my accommodations for the night. The Wifi worked great and I had no issues in doing my work at the large desk. When it was time to relax the TV was large and there was an abundance of HD channels which is always appreciated. I had a king sized bed and had a wonderful night's sleep. I don't feel like I am a picky person when it comes to what I expect from a hotel, but when everything is met and most expectations are exceeded sometimes 5 starts isn't enough. I look forward to seeing the staff of the BW Plus Service Inn next time I am in Lethbridge.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Great people, great room, great experience......" Everything we strive for in one byline. The fact that after your third trip to the Best Western Plus Service Inn & Suites you felt 'like this trip was my best stay yet' reinforces our goals to exceed our guest expectations. Every guest. Every time. Our great wifi is our Telus Optik solution which has never let us down to date in exceeding expectations. As you 'look forward to seeing the staff of the BW Plus Service Inn next time I am in Lethbridge' we too, look forward to having you.

"Clean, comfortable, great location"

5
02/06/2016

We recently stayed at the Best Western, had a group booking for a wedding (parents of the bride). The rooms were a good size, bright, clean, beds unbelievably comfortable. Air conditioning units a little noisy, but had no trouble sleeping. Check-in was fast and all staff are friendly. Coffee available in lobby at all times. Large ice water containers, fruit infused. Continental breakfast was good. Staff constantly replenishing coffee and food. Great location to Coulee Brew Pub, directly behind hotel, two minute walk. We booked a large room ahead of time for Friday evening for out of town guests to gather and visit.

"wonderful service"

4
29/05/2016

The front dsk staff are so friendly and efficient, check in and out was effortless. The room was cleN and spacious, the only problem we had was with the a/c and heat fighting with each other to come on, was noisy.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I have passed along your kudos to my front desk staff for making your experience 'effortless' and thank you for recognizing the great job that they do. I am sorry to hear about the PTAC cycling in and out during your stay. We do check them as part of of our preventative maintenance program. If you can please contact me directly, I will follow up specifically with the room you were in to ensure the unit is working within specified parameters. We do look forward to having you back again as our guest in the very near future and thank you for choosing the Best Western Plus Service Inn & Suites.

"One of my favourite Best Westerns"

5
25/05/2016

I have stayed at this property many times. The service is always great. Nicole R checked us out and redeemed our travel cards that we were using to pay for the room very fast with a smile on her face and great conversation. We are Going to continue staying at this property every time we are in Lethbridge. Keep up the good work. You definitely succed with the BAM!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"You definitely succed with the BAM!" I have said it before and I will say it again. I am amazed at the many different ways our guests describe their experiences at the Best Western Plus Service Inn & Suites. I have passed along your kudos to Nicole R and want to thank you for taking the time to recognize the great job that she does. 'We are Going to continue staying at this property every time we are in Lethbridge' is the greatest compliment we can receive from our guests. We do look forward to having you back every time you are in Lethbridge.

"Top Notch!"

5
24/05/2016

Great location, great staff and very clean place to stay, I will be back. This is a brand new hotel with all the right things. The staff were pleasant in their greeting and check in and check out were easy.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It is one of the greatest compliments we can receive from our guests when I read that you ".... will be back". If by 'all the right things' you mean a full, hot complimentary breakfast that includes local Lakeview Bakery breads bagels and muffins along with fresh, hot pancakes while you wait, or our Corporate appreciation night every Tuesday night including appetizers and beverages, or a delicious cookie and bottle of water on your nightstand when you check in, or (the only hotel in Lethbridge with) a chemical free cleaning solution in our guest rooms, or a complimentary Lethbridge Herald in the morning, or pleasant, helpful staff with a management team that looks to exceed our guest expectations..........then yes, I believe we do have 'all the right things'. We look forward to having you back as our guest in the very near future and thank you again for the great review. It is our guests that help keep the Best Western Plus Service Inn & Suites as the #1 hotel on Tripadvisor in Lethbridge.

"Great hotel."

4
17/05/2016

We only stayed one night, but I found this to be a very nice hotel. Rooms were nice and comfortable, hotel itself was nice. Quiet. Check in and check out were quick, easy and friendly. Kids enjoyed the pool and waterslide. I would definitely stay here again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I would definitely stay here again" is one of the best compliments we can receive from our guests and I thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Nice hotel very friendly staff"

4
16/05/2016

The service was great! The hotel was clean?? . The only things I did not like was that they had teams staying and they were quite loud until late. Not the hotels fault I know. The kids were out of control in the pool area as well. So we could not play with our little one in the pool.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am always pleased to read when we exceed our guest expectations with our service. Every guest. Every time. Our 'hotel was clean' is a testament to our second consecutive AHLA Housekeeping Award. I am sorry to have read that some of the teams fail to respect the needs of our other guests. It only takes a few to impact the needs of the others. A busy pool is why we built the deck jets and bench at the far end to ensure there is an area for everyone to enjoy. We do look forward to having you back again as our guest in the very near future and thank you again for your kind review.

"Wonderful trip!"

4
10/05/2016

Pets are allowed! We were offered an upgrade to a Junior suite with our puppy and we had a wonderful night! The staff were very polite. The rooms were clean. The complimentary breakfast was delicious - with BACON! and scrambled eggs.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Yes, pets are welcome at the Best Western Plus Service Inn & Suites. It is amazing how many people actually travel with their pets. 'The rooms were clean' is a testament to our second consecutive AHLA Housekeeping Award and great staff to back it up. Our 'delicious' full, hot complimentary breakfast includes local, Lakeview Bakery breads, bagels and muffins along with gluten friendly options. We have everything you need to get your day off to a great start. And yes.....BACON! makes everything better. We do look forward to having you back as our guest in the very near future and thank you again for such a great review.

"Great place to stay"

5
09/05/2016

We stayed one night for a swim meet. The rooms were clean comfortable and quiet. The staff were great. Breakfast was very good. The wifi was super fast. Didn't get a chance to use the pool or water slide but it looked real inviting. Adjacent to a new restaurant so it was real convenient.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a great review of the Best Western Plus Service Inn & Suites. It is always a pleasure to read when we exceed our guest expectations from breakfast, to rooms, to 'super fast' wifi, to great staff. Next time you are here, please make sure to try the waterslide....it is very popular with our guests.

"Outstanding staff"

5
06/05/2016

Everything is nice and clean at this new Hotel. The staff are amazing and always so helpful. I stay here often and always have a positive experience. I will not consider another hotel in Lethbridge. I highly recommend the Best Western Plus in Lethbridge.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
It is our 'amazing and always so helpful' staff that make our guest experiences memorable and positive. I have passed along your kudos to them and thank you for taking the time to recognize the amazing job they do day in and day out. 'I will not consider another hotel in Lethbridge. I highly recommend the Best Western Plus in Lethbridge.' is one of the best compliments we can receive and thank you for taking the time to review our hotel. We do look forward to having you back again in the very near future.

"quiet night"

4
03/05/2016

stay in hotels for business. Was my first time to this hotel, was close to my visits the following day. It was a very quiet room for the hotel being on a corner of the highway and a busy street. The bed was very comfy. Its was a nice size room for me to spread out my work. It was very clean in the room and the entire hotel. I like that it had a "kitchen" area for the fridge and microwave, coffee centre. The breakfast was the typical free breakfast. nothing special. The cons: was just the fruit bowls in the dining area and reception were old and rotten. And no restaurants close by. There is one behind it, a beer brewery, but was there my last visit into town, and was very disappointed. I would stay at this hotel again on my next visit to town.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'very quiet room' with a bed that is 'very comfy' along with a room that was 'very clean' is a testament to our second consecutive AHLA Housekeeping award. Our coffee stations in every room with additional plug ins for electronics is a popular amenity. I am sorry to have read that we did not keep our fresh fruit above expectations. I have shared your thoughts with my management team. As far as Coulee Brew Co, located directly behind our hotel, they have come a long way since opening and have worked out the kinks. The food is very good and the service is amazing. They have also released their craft brews as well in the last few weeks. it should be worth a second go the next time we find you as one of our guests.

"Great place to stay in Lethbridge, AB"

4
01/05/2016

This hotel is a very nice place to stay while visiting Lethbridge. The staff were all very friendly and helpful, the rooms immaculate and the hotel is in a nice area. The only negative was the free breakfast, it just wasn't that appetizing.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. Our 'immaculate rooms' are a testament to our second consecutive AHLA Housekeeping award. I am sorry that we did not exceed your expectations at breakfast. Our local Lakeview Bakery breads, bagels and muffins along with gluten friendly options are usually quite popular with our guests. Any additional feedback you can provide by contacting me directly would be appreciated so that we can ensure our guest stays are simply, better. Please come back and visit us in the near future and we hope to get your day off to a great start with a breakfast that will exceed your expectations.

"Excellent Hotel 10/10 "

5
01/05/2016

We came up for the weekend for a dance competition and was really impressed with The Best Western Plus! The staff was very friendly, the rooms were excellent, the hot breakfast was delicious and the pool was great. I will deffinetly recommend this hotel to all my family and friends. We will be back. 10/10 for sure! Best place to stay in Lethbridge!

"Not your Father's Best Western!"

5
30/04/2016

The hotels in Lethbridge and Fernie have done great work. The staff are really friendly, the breakfast in the Lethbridge location was good but Fernie location breakfast amazing. I will be staying more at BW.

"Lethbridge Alberta Overnight Stay"

4
25/04/2016

Hotel is very modern, the lady at the front desk checked us in without a problem (this hotel was booked over the internet with Airmiles). We had a basic room with 2 queen size beds for me and my wife and 2 boys. The hotel has an indoor pool with water slide and hot tub. The kids had a blast, the hot tube was small as well as the pool. If there is more than 3 adults in the hot tube or 10 kids in the pool it gets a little crowded. There is not a lot of space on the pool deck if you want to visit while the kids play, so get there early to save a spot. The wifi was very good with no problems and the TV's are good as well. The morning breakfast was awesome. There was a dance competition in Lethbridge that weekend so the hotel was full of adults and kids alike and the breakfast room was at capacity all morning, but the 2 ladies working there knocked it out of the park. The food was plentiful and always warm. The tables were always cleaned and wiped down for next guests, you don't usually see that level of professionalism at a 'free breakfast' at a hotel, but they did a great job. If hotel breakfasts are not your thing, then there is a Tim Horton's just down the block, and a 'brew house' restaurant right next door for night time. The hotel also had a small 'store' with microwavable food available as well as other items (i didn't open the door, but rather looked through the window) To sum it up, a very nice, clean hotel with great staff and amenities. You get your money's worth here! I would stay here again

"Lethbridge Alberta Best Western"

5
25/04/2016

This is an excellent hotel 1 of the best we've stayed at anywhere and totally recommend it for excellent value and service. It is centrally located and the employees go out of their way to ensure that your stay is a good one.

"Went to TripAdvisor "

5
24/04/2016

We needed a room for the night having crossed the Canadian border late in the day and TripAdvisor to the rescue. I did it online and bingo we got one of the best properties under the Best Western Plus flag. The rooms are beautiful and roomey. Also the location couldn't have been better coming from the south. What a pleasant stay after a long drive. EXCELLENT!

"Awesome stay as always!!"

5
24/04/2016

My husband and I and my Mother were booked to stay at the Best Western in 2 separate rooms. We checked in together as I had pre-booked the rooms a month previous. When my husband and I arrived at our room I noticed we had been up graded and I was so surprised and wondered why and was just about ready to call the front desk when the phone rang. It was the front desk asking if everything was OK with our room. When I mentioned the upgrade she said it was done so my Mother and I could be on the same floor!!!!! I was so touched and explained to her that I had my daughter and her boyfriend in the room visiting as it was her grad so the extra room was really appreciated. Way to go Best Western!!!!! All the employees I dealt with from the front desk to the housekeepers to the kitchen aide were very polite and helpful.

"Excellent!!"

5
22/04/2016

This hotel from check in to check out is wonderful!! The rooms are clean spacious, well appointed and modern. The staff is friendly and very helpful! They serve a very good breakfast that is included! They are close to a Tim Hortons and the Casino along with other restaurants. Highly recommended!!

"Relax and Enjoy"

4
20/04/2016

The entrance to the hotel is very inviting and appealing. The rooms are spacious and tastefully decorated. I particularly enjoyed the full size bathroom. The full breakfast is tasty and nutritious. This hotEl is easy to locate with easy access to main routes in and out of Lethbridge.

"Great sleep"

4
20/04/2016

The hotel is in an older part of town, and the parking lot was tricky with my large pick up truck, but the hotel is newly renovated, and the room was very clean and modern. One of the better sleeps I've had in a long time. There's a lounge/restaurant attached, as well as a Tim Hortons.

"Awesome Stay"

5
20/04/2016

Great place to stay, staff was exceptionably helpful and friendly. Rooms were clean and beds were comfortable. Waterslide was very fast and hot tub was comfortable. I recommend this hotel to stay at and will definitely stay again!

"5 stars!!"

5
19/04/2016

A couple weeks ago I was in town, checked in here, and I'm impressed! Nice clean room, pool, tasty breakfast...etc lost my bag though.. Today, was in town, and found my bag at a restaurant! Thank God!! I'll stay here for a few more days to celebrate! Haha. Thank guys!! Keep up the good work! 5 stars!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for your 5 star review of the Best Western Plus Service Inn & Suites. I must admit I didn't realize when you were at the desk yesterday that you had lost your bag during your last stay. I am glad it was found. Our 'tasty breakfast' does include local Lakeview Bakery breads, bagels and muffins along with gluten friendly options. Fresh, hot pancakes while you wait and a host of other breakfast options gets your day off to a great start. Your 'Nice clean room' is a testament to our staff winning our 2nd consecutive AHLA Housekeeping Award since we opened. We are also a 4 Green Key Eco Rated property reducing our carbon footprint along with the only hotel in Lethbridge that has a chemical free cleaning solution in the rooms. We do look forward to having you back again as our guest in the very near future after your current days of celebration for your found bag.

"top notch"

5
18/04/2016

The Best Western in Lethbridge was top notch. The room was very clean, the gym was also very clean and as a very early riser I was happy that it was open 24hrs! The staff was also super friendly. Looking forward to staying with them again in the near future.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for your 'top notch' review of the Best Western Plus Service Inn & Suites. I have already passed along your kudos to my staff and thank you for recognizing the great job they do. Our 24 hour fitness centre is very popular among our guests and does include an up to date variety of equipment purchased locally through Flaman. "Looking forward to staying with them again in the near future" is one of the best compliments we can receive from our guests and we do look forward to having you back in the very near future.

"Another Great Stay!!"

5
11/04/2016

I have stayed at this Best Western numerous times and I am always impressed with the property. I travel a lot with my work and this BW is one of the best. Never fail to see the General Manager somewhere in the faciliy following up on things and I think that is one of the keys that makes this facility perform at a high level so consistency. Kudo's to you Bruce! Now it may seem like I am high on praise and/or on the side of the hotel but I can tell you I can be very critical and usually the smallest things make drop my review but you just don't find that here. Honestly, if you have a bad experience staying at this Best Western it most likely isn't the fault of the hotel! I spend about 80 nights a year in hotels and about 20% of that is in Lethbridge, I have tried other hotels in the city but haven't stayed anywhere else since finding this location. If there was one drawback it would only be the lack of restaurants (hence my slightly lower rating on location) within walking distance but even that has improved lately, there are now a few options but lots of selection within 5-8 minute drive.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
When thank you doesn't seem to be enough......but it is what I have to offer. On behalf of myself and my staff, I would like to thank you for such an informed and kind review. We do look forward to your many happy returns to the Best Western Plus Service Inn & Suites so that we may continue to exceed your expectations.

"Disappointed"

2
10/04/2016

I have stayed here multiple times since they have opened and have found that the service has gone down hill since the beginning. After check in takes ten minutes as there is always multiple people checking in at the same time as myself (around 6:00 pm) with only one employee but stop by the desk around 9 and you will usually see 2 to 3 employees behind the desk. The worst was last week when I was in the lobby waiting for a ride for approx. 30 minutes, 3 different couples came to the front to check out. They all complained that the room was noisy due to the wind (if you are facing south on the 4th floor it can be very loud), the employee told all 3 "Oh really, I haven't heard anyone else mention that to me recently". I was blown away, it is a common known fact that Lethbridge is a very windy city. As well I had an issue with my reservation and finally spoke to the GM Bruce after a week of trying to reach him, after him doing absolutely nothing other than offering a free upgrade on my next stay (I am a rewards member who gets that anyways) I probably will not stay here unless I have to.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am sorry to have read that we did not exceed your expectations during your last stay and that you feel we are regressing in our service. Our service is one of our areas of great pride for our guest experiences. I am also disappointed to read that I was unable to address your concerns to your satisfaction. I would encourage you to contact me directly so that I may speak with you directly to ensure that your concerns are kept at the forefront until a solution is found that will ensure you will return. All guest reviews are used to ensure that kudos are passed along to our staff for a job well done, address areas that are deficient and educate. I assure you that our intention is to exceed our guest expectations. Every guest. Every time. I look forward to being able to discuss your most recent stay in an effort to improve our guest experiences.

"Impressions"

4
10/04/2016

Overall this is a great place to stay, good location easy to find and the staff were excellent, the room was clean and fresh and the bed comfortable. The only gripe I had was that the hot food was stale which may have been more to do with when I had breakfast. Overall the selection was good and enough to get started for the day.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. When guests use words and phrases like 'great place to stay' and 'excellent staff' it reinforces our goal of exceeding guest expectations. Every guest. Every time. Your 'clean and fresh' room is a testament to our 2nd consecutive AHLA Housekeeping Award. I have passed along your comments related to breakfast to ensure we are keeping everything fresh and hot. Time of your breakfast should not impact the quality of your breakfast. We do look forward to having you back again as our guest in the very near future.

"Very clean and quiet"

4
09/04/2016

The room we had was very nice and modern. The bed was quite comfortable. The hotel was very quiet. I could not hear people in the halls like some hotels. The complimentary breakfast had a really big selection of hot and cold food. Check in and out was quick and painless.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for your kind review. I am always pleased to read when our guests have a positive experience at our hotel. We do look forward to having you back again as our guest in the very near future.

"Best Western Lethbridge"

5
07/04/2016

An excellent place to stay - we were treated very well from beginning to end. We were allowed to check in early as we had driven a long way, and needed to freshen up prior to attending to our business; it was appreciated. The room was very clean, breakfast was well laid out and hot. I would definitely recommend this hotel.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I would definitely recommend this hotel" is one of the best compliments we can receive from our guests and I thank you. It is a pleasure to read when my staff exceed our guest expectations with something as simple as getting you into your room early after a very long drive. We look forward to having you back again as our guest in the very near future and thank you again for your review of the Best Western Plus Service Inn & Suites.

"Lethbridge"

5
06/04/2016

Good check in service and very clean all around nice roomy rooms good breakfast and friendly check out service good access to the hotel very large parking lot even with big trailers and easy to find from main hi way

"Enjoyable Stay"

5
05/04/2016

Despite arriving very late for check in - the front desk provided a complimentary upgrade to a suite after a long day of travel. The check in and check out procedures went smoothly. The facility is very new and well kept. The complimentary breakfast was very good.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am pleased to have read that my staff were able to exceed your expectations including the complimentary upgrade after arriving very late. We do look forward to having you back again as our guest in the very near future.

"Highly Recommend This Property"

5
05/04/2016

This was our second stay and once again it did not disappoint. From the checking in, the service experience, the cleanliness and quality of the entire hotel and the breakfast was top notch. Thank you for an enjoyable stay. We highly recommend this property for location and an overall high quality stay.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"This was our second stay and once again it did not disappoint". I am always pleased to read that we are able to exceed our guest expectations on their return visits. Our 2nd consecutive AHLA Housekeeping Award is a testament to the 'cleanliness and quality' you highlight in your review and we are proud to say that we are the only hotel in Lethbridge that has a chemical free cleaning solution in our guest rooms. Our 'top notch' breakfast includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options. Fresh, hot pancakes while you wait along with a host of other selections helps get your day off to a great start. The fact that you 'highly recommend this property' is one of the best compliments we can receive from our guest and for that I thank you. We do look forward to having you back again as our guest in the very near future.

"Nice"

5
02/04/2016

Excellent, friendly service, I had the Hampton booked but at 6:00 they were 17 rooms behind in laundry. He suggested Marriott but I used "Trip Advisor" and decided to do the Best Western. Not disappointed. Nice rooms will be back.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our goal is to exceed our guest expectations. Every guest. Every time. By doing so helps ensure our guests keep us as the #1 hotel on Tripadvisor in Lethbridge. Our check in time is at 3pm and we are always ready with a smile and a friendly 'hello' when you walk in. A cookie and water await when you get to your room as it is the little things that set us apart from our competitors. Breakfast includes fresh hot pancakes while you wait, local Lakeview Bakery breads, bagels and muffins including gluten friendly options and a host of other choices to get your day off to a great start. All of this along with our second consecutive AHLA Housekeeping Award since we opened and it has all the makings of a great stay. "Nice rooms will be back..." is one of the best compliments we can receive.

"Great best western"

5
02/04/2016

One of the nicest best westerns I have stayed in, staff friendly, rooms clean and quiet, a great breakfast. Also a pretty good exercise room and pool,area. They went out of their way to meet the rates of nearby hotels in the area. Would stay again for sure

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"One of the nicest best westerns I have stayed in..." What a great compliment and thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our 'great breakfast' includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options and a host of other selections. We are the proud recipient of our second consecutive AHLA Housekeeping Award and we are also reducing our carbon footprint through the Green Key Eco Rating Program. Guests such as you help keep the Best Western Plus Service Inn & Suites as the #1 hotel on Tripadvisor in Lethbridge and we thank you for that. We look forward to having you back again as our guest in the very near future.

"Always the best"

5
30/03/2016

I stay at this hotel once a month and have never been disappointed . It has a great location that is just down the street from the Casino. The staff are very pleasant and the rooms are very nice. Breakfast is a standard hotel breakfast which is good enough for a good start to your morning. There is a new restaurant in behind that has a nice menu and is never to busy. It is nice not to drive for supper when you have been driving all day. This is the only choice for a Hotel. Cheers.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I stay at this hotel once a month and have never been disappointed". Thank you for that fantastic compliment. As I have said, it's knowing our guests keep coming back and refer us to family and friends that is our greatest compliment. Our full, hot breakfast including local Lakeview Bakery breads, bagels and muffins and fresh hot pancakes while you wait is a good start to your morning.The Coulee Brew Company located directly behind us is a great addition to the SE corner of Lethbridge. Thank you for the great compliment; "This is the only choice for a Hotel." We look forward to having you back again as our guest in the very near future.

"Great Stay"

5
29/03/2016

Excellent staff, clean room and good location. All staff were friendly and accommodating. They also manage to accommodate our request to room types and close to each other. Morning breakfast was a great addition.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to recognize my 'excellent staff'. They do go out of their way to exceed guest expectations. Every guest. Every time. We do look forward to having you back again as our guest in the very near future.

"Good hotel "

5
28/03/2016

Good value and newer location. Decent size pool and water slide. Kids enjoyed. Good location near outskirts of city. Would recommend for any family. Good breakfast - they opened 1/2 hour early for us so we could get early start on trip home. Nice staff.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am always pleased to read that our guests enjoyed their stay and we were able to exceed their expectations, even with the smallest of things. We look forward to having you back again as our guest in the very near future.

"Business with pleasure"

5
25/03/2016

Stayed in this hotel in 2014 and 2015 as well. Great staff, quiet and dark room. Breakfast could consist from healthier items, however, for average guest breakfast great. I really had good rest after long hours days.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Knowing that we have done well with your repeat business is a compliment. Please let us know how we can improve our breakfast options during your next stay and we will gladly discuss it with my management team. Thank you for your review and we look forward to having you back again as our guest in the very near future.

"Amazing Customer Service! Even on a busy weekend."

5
17/03/2016

Right from check in to check out everything was amazing. All staff were very friendly and helpful. A busy weekend with teams in the hotel didn't stop anyone from doing a excellent job and those kids kept them on their toes. Breakfast ladies were amazing with keeping everything clean and keeping up with lots of food that tasted fantastic and was hot and always with a smile. Housekeeping was very friendly saying good morning everyday, fulfilling any special requests and keeping our room fresh and crisp. Best beds and pillows, so comfortable. Even seen them trying to get some boys to stop unscrewing light bulbs in elevators, when the kids were being kids making some noise all staff worked on getting them to settle down the best they could. Big cudos to front desk, I could never do their job! I seen 2 "grown adults" yelling at them and found they handled it more professionally that I ever would have been able too, can't write what I would have told them to do lol. I will come back to this hotel every time I am in Lethbridge, it may cost a little more (not much) than some other choices but nobody can beat their customer service in my mind. WTG management on properly training your staff! See you this summer!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you. Thank you for your understanding. Thank you for your patience. Thank you for recognizing the great job my staff does even under the most trying of situations when having to deal with the public. There are days I am embarrassed when reviewing video of how some 'guests' treat my staff and I am very proud of how they represent the Best Western Plus Service Inn & Suites in the same situations you have identified in your review. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins (along with gluten friendly choices), sausage and bacon (yes, real bacon), scrambled eggs, hashbrowns, fresh, hot pancakes while you wait, 4 types of cereals, yogurt and granola along with fruit juices, tea and coffee. All kept rotated and fresh by 2 awesome breakfast room staff. Kids will be kids and we do recognize that. They make noise. They fool around. They test the waters. And when they do, we are there to remind them that other guests are in the hotel....as trying as it is some days. Most importantly however, my staff gain valuable experience on how to better address guest behavior to ensure our guest stays are simply, better. Knowing that we will "See you this summer!" is the best compliment we can receive from our guests. I hope you come and introduce yourself when you come back in the summer as I would like to thank you in person for such a great review that reinforces our efforts to ensure that we exceed your expectations. Every guest. Every time.

"Lovely Property - Will NEVER stay here again"

2
15/03/2016

It is a nice looking property and the room was lovely (could have been a little cleaner in places) but that's where it ended. The first morning, we were woken up with children running and hollering and whooping it up in the hallway. Three times I opened the door and asked them to stop but nobody listened. There was housekeeping staff on the floor who did nothing. Finally I went down to the desk, explained the situation and the clerk said "Oh I'm sorry" and proceeded to stare blankly at me. I went to the breakfast room thinking I would take some breakfast up to the room but I couldn't even get in the room with teenage boys and fathers everywhere. I asked the girl at the desk if the breakfast room would be kept upon a little longer for those of us who couldn't get in and I was told "No" again followed by the blank stare. I was livid. Later that evening we wanted to visit the hot tub but were told that the pool was out of order. Apparently the gaggle of children in the building had "broken the waterslide" I said we didn't want the water slide, just the hot tub and was told the pool was closed. The next morning, the hotel was definitely quieter but again we were woken up with guest noise. We went down for breakfast, this time we were able to get in the room but it wasn't good at all. The bacon was paper thin II have never seen anything like it, I'm not even sure that it was bacon?), the eggs were cold and rubbery, the potatoes were cold so I ended up having a bowl of fruit loops (with milk poured out of carafes that were in desperate need of a thorough washing) and toast. During checkout when asked how my stay was I told the girl at the desk that we were very displeased with our stay and instead of trying to make us feel better we were met with excuse after excuse. This property doesn't deserve to carry the Best Western name when it comes to service.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to submit a review of our hotel and I do apologize for the apparent issues that you had during your stay. I have reviewed our security footage from your stay and have also read our reports from the weekend as well in which our staff were dealing with situations as you have described to some success. I have spoken with my department heads to address any deficiencies on our end to ensure that those situations are merely the exception and not the norm. Other guests from the same weekend have also given their input, mostly positive with some areas of improvement and they were understanding of a sold out hotel. Similar to trying to eat at your favorite restaurant, there may be a wait at the time you want. Options are available but we don't normally extend our breakfast room hours as it would be difficult to control once the exception is made. Our pool being closed for a maintenance issue was unexpected and surely an inconvenience. Unfortunately, as we are unable to section off the pool from the hot tub, we were unable to allow access to any guests until the issue was rectified. Safety is our responsibility and we take it very seriously. In the end, I am sorry that we were unable to exceed your expectations as we have done so many times based on our customer reviews. Issues outside of our control do arise and are addressed. Issues arise that our new to our staff and they do their best to address them at the time. I can assure you that we have expanded their base to better handle these moving forward, including how to address guests such as yourself. I do hope you will consider us again should your travels find you back this way.

"Great Hotel"

5
13/03/2016

We stayed for one night in early Jan/2016 and everything was great. Staff were friendly and helpful. We booked a king room and were travelling with our small dog and had no problem getting a nice clean room. It was on the main floor though, but at least we weren't stuck away in some dingy basement room with no carpeting, like other Best Westerns seemed to make a policy of. It is a fairly new hotel I think (2015) so things are seemly bright and clean and so far maintained.

"My new "go to" in Lethbridge"

5
12/03/2016

I used to always book the HI Express but last trip here I changed to Best Western and for this trip I did as well and I am still impresed. The room was a lot less expensive than the HI Express and I was in pretty much the same kind of room with free breakfast. However, here they gave me two bottle of water which is appreciated, and a coupleof cholate covered cookies. Nice touch. Staff are very friendly everywhere in the hotel. My TV remote contrlol is cleaned and in it's envelope, I like that. Good breakfast, great speed on the internet - I was able to watch a movie on my Ipad.

"Short Term Stay"

4
11/03/2016

Overall the stay was good, service from check in to check out was very good and courteous. Breakfast was nothing special and not close in quality to other locations an improvement here would be an asset.. I would recommend this location in general.

"excellent"

5
11/03/2016

This is an excellent hotel. I had a very good experience staying here. The staff were excellent from check in to check out. If you stay Tuesday night like I did they have complimentary hot apps and beverages. The room was very well appointed and comfortable with a full cable network of tv.

"Lethbridge Best Western"

5
08/03/2016

Pulled into Lethbridge earlier than expected and checked in early, no problem with an early check in. Much appreciated. Hit the hot tub for a relaxing half hour. Room television was large screen and easy to operate. Beds very comfortable and enjoyed a pleasant evening sleep in clean dreamy environment. Went down for breakfast at our leisure and enjoyed pancakes, bacon, eggs, cube potatoes. very tasty. Also a great cup of coffee and was off on the road again, fully refreshed, Thank you!

"Amazing experience!!"

5
07/03/2016

The staff, the breakfast, the service!!! All incredible!! Our stay was for a dental surgery for my 6 year old niece. The staff found out and on our return we had a signed card by all the staff and goodies to enjoy!! Everyone was amazing!! We had the best service and my niece was over the top happy, even being frozen from her surgery! The pool was great, the breakfast had everything! It was the best included hot bar breakfast I have had in a really long time. So many options!! The hotel is only a year old so it is still new and well kept!. What could have been a very miserable trip turned into one of not wanting to leave! Thank you to the amazing staff!! We will be back and we will spread the word!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am pleased we were able to make your niece's dental experience just a little bit better and thank you for the great review. I have passed along your kudos to my staff and thank you for taking the time to recognize the amazing and incredible job they do. "What could have been a very miserable trip turned into one of not wanting to leave! Thank you to the amazing staff!! We will be back and we will spread the word!" What a fantastic compliment and thank you again for taking the time to review our hotel. We do look forward to having you back again as our guest in the very near future.

"Best hotel in Lethbridge"

5
06/03/2016

I loved the room ,comfortable bed ,excellent room service ,HD tv channels ,first day we arrived they had free dinner and beer ,free breakfast every morning Higly recommend this hotel for anyone who's wisiting Lethbridge

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. "Higly recommend this hotel for anyone who's wisiting Lethbridge" is the best compliment we can receive from our guests. Our Telus Optik TV and internet package is very popular with our guests as is our full, hot complimentary breakfast that features local Lakeview Bakery breads, bagels, muffins. gluten friendly options to name a few. Our 2nd consecutive AHLA Housekeeping award is a testament to our 'excellent rooms service' and loving the bed. We look forward to having you back again as our guest in the very near future and thank you again for your review.

""Terrific place""

5
02/03/2016

Wonderful warm, home like lobby with large fireplace. Professional staff. The receptionist was very friendly and extremely helpful. The rooms were modern,spacious, very clean and comfortable. Excellent free Wi-Fi. Breakfast buffet was delicious and plentiful. The dining area was very nice. We would definitely choose this hotel again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to submit such a fantastic review of the Best Western Plus Service Inn & Suites. I am always pleased to read that our guests "would definitely choose this hotel again" as it is the greatest compliment we can get. Our Telus Optik is quite popular with our guests because of the lightning fast up/down load speeds. Our modern, spacious clean and comfortable rooms are a testament to our 2nd consecutive AHLA Housekeeping Award. We look forward to having you back again as our guest and thank you for your fantastic review.

"Disappointing"

2
29/02/2016

I booked several rooms for our sales staff attending a show, and we were supposed to receive a free upgrade to a King Suite - and that didn't happen. Not even for one room. There were also issues with enough not having enough hot water. The only positive thing I heard back from the Reps was the location. I won't be booking my staff there ever again.....

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel and I am sorry to have read that we did not exceed your expectations during your stay. I will be looking into the issues related to the guarantee of an upgrade for your group if you can contact me directly (can't track you down with your username), to ensure that they are addressed and do not occur again in future. Although we try and limit errors, mistakes do happen which we address in an effort to ensure our guest stays are simply, better. I do hope we get the opportunity to exceed your stay in future after we talk and I thank you for your review.

"Clean and comfortable "

4
27/02/2016

The front desk staff were superb friendly and room was clean and comfortable. The hotel is convenient to HWY There are not a lot of food choice close by but breakfast is included. It's also a pet friendly hotel The pool and excise room are nice the rooms are a little dated but in good shape

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"The front desk staff were superb friendly and room was clean and comfortable". What a fantastic way to start a review of the Best Western Plus Service Inn & Suites and thank you for taking the time to do so. We look forward to having you back again as our guest in the very near future.

"Nice place"

4
27/02/2016

This is a nice place to stay all in all, nice tastefully decorated rooms, comfortable beds, high-end TV and movies. The pool is nice and warm and the kids loved the slide the hot tub is actually hot. The area around the pool could've used a good cleaning but other than that it was good. Wi-Fi works well, and the breakfast was average at best, glorified continental breakfast with a couple of hot items, Fake bacon etc.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am sorry to have read that we didn't 'wow' you with our full, hot breakfast as we have done with so many of our other guests. From our local Lakeview Bakery breads, bagels and muffins to our gluten friendly options to fresh, hot pancakes while you wait along with a host of other options to get your day off to a great start. We look forward to having you back again as our guest in the very near future and thank you again for your kind review.

"Great location and newer hotel"

5
27/02/2016

I love staying at this hotel. It is very clean with professional staff and great amenities. The check in and out were smooth and efficient. The room was spacious and well decorated. The bed was comfortable with lots of pillows. The buffet breakfast is tasty and the exercise room had the latest equipment and the whirlpool is a great end of day destination. I look forward to staying here again next year.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I love staying at this hotel" and "I look forward to staying here again next year." Two of the best compliments we can get from our guests. Thank you for such a great review that highlights everything travelers are looking for in a great hotel stay; very clean with professional staff and great amenities, check in and out were smooth and efficient, room was spacious and well decorated, bed was comfortable with lots of pillows, buffet breakfast is tasty, exercise room had the latest equipment and the whirlpool is a great end of day destination. We do look forward to having you back again as our guest in the very near future and thank you again for your great review.

"excellent stay"

5
26/02/2016

room was good value for the money - staff were competent and friendly - room was clean and comfortable - bathroom was clean - breakfast was everything that one might expect - breakfast room was kept very clean - breakfast room staff were very helpful

"Great Night"

5
21/02/2016

Was overnighting in Lethbridge on a weekend, this hotel is exactly what you would expect, clean rooms, great service, good breaky. Everything is as advertised and shown, with no surprises. Thanks BW, we will see you a few weeks.

"Enjoyed our stay"

4
21/02/2016

We stayed here last Friday night. The location, on the east side of Lethbridge just off Highways 3 and 4, is good. The hotel is far enough away from the road that we didn't hear any traffic noise. Downtown Lethbridge is easy to access by car from here, via Highway 3. The hotel staff were very friendly and efficient. Our room was clean and large with a very comfortable bed. Linens and amenities were very good. The TV and Wifi worked well. Breakfast was good but not great. Overall, good value for a comfortable place to spend a night.

"Amazing Hotel"

5
18/02/2016

Stayed at this hotel for a wedding, and this is an amazing hotel. Very clean staff were very friendly. Everything about this hotel was great. I would defiantly recommend staying here if your in Lethbridge it is for-sure a great please.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Everything about this hotel was great. I would defiantly recommend staying here if your in Lethbridge ..." This is truly the greatest compliment we can receive from our guests and I thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Nice looking hotel let down by loud air conditioning"

1
18/02/2016

A really nice hotel but the noise from fans is just terrible. It is the loud air conditioning serving other rooms. The noise is worst right by the bed head. Without doubt the worst nights sleep in a Best Western I've ever had. We tried 3 different rooms in 4 nights and they are all the same. Once the air conditioning goes on in a room to either side, above or below you the fan noise will start. It cuts in and out waking you up regularly. Last night the fan noise was making water on the bedside table vibrate. Think Jurassic Park. The air conditioning units serving the rooms must be the cheapest and loudest available. Such a shame that a new hotel is ruined by the owners trying to save a little money. If you are thinking but I'll be staying in the winter so no need for the air conditioning then think again. In February the hotel is unbelievable hot so there will be no escape from the noise. Additionally there is no sound insulation between the rooms and the corridors so you can hear people talking like they are in the room with you. Although you will be awake anyway so at least it gives you something to listen to. Having looked at the other reviews for this place I can only imagine most people aren't bothered by low frequency fan noise but if you are then this is not the hotel for you. There are lots of new hotels in Lethbridge, so try them instead.

"Poor / Terrible"

2
16/02/2016

AC loud and not working properly. Loud/sounds travel through hallway and doors. Did not receive any housekeeping. Not good, would not stay again, and would not recommend to anyone else to stay again. Over priced.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that there was issues during your stay and as per our conversation, it seems that there was a breakdown in relation to the do not disturb (DND) on your room. I have spoken to my team and we have firmed up our process to ensure that this situation does not happen again in the future. I would like to assure you that your experience is clearly the exception and not the norm. Your experience allows for our hotel to evaluate, educate and move forward with better processes to ensure it does not occur for future stays. Our goal is to exceed our guest expectations. Every guest. Every time. Please consider staying with us again in the future and I am confident we can do that for you.

"Family wknd for hockey game"

3
13/02/2016

Booked on Priceline "Executive" suite when finalized got "Jr Executive" suite. No door to separate room, easier to stay in standard Queen room. Clean, good staff. Hotel booked 5 teams in 1 hotel with 1 pool! Bad idea.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am glad you found our staff good and our hotel clean. We do work hard to ensure the needs of our guests are not only met, but exceeded. I followed up with your Priceline booking and although you booked what is identified as an Executive Suite which is identified in its description (which is different than ours) as having a separate sitting area and makes no mention of having a separate bedroom. The best way to avoid any confusion with our hotel room description (or any hotel for that matter) is to stay away from 3rd party booking sites; Expedia, Priceline, Orbitz, etc and book with the hotels directly. This will potentially save you time and money and will ensure you get what you want. We do look forward to having you back again as our guest in the very near future. For you next stay, please do not hesitate to contact me directly and I will ensure your booking is made in one of our finely appointed Executive Suites.

"Good"

5
12/02/2016

Elmer and I could not get over how wonderful and helpful the staff was to us. We will stay at this hotel next time we come to Lethbridge. The breakfast was second to none and the ladies working in there were great as well

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I have passed along your kudos to my staff and thank you for taking the time to recognize the great job they do. They aim to exceed your expectations; Every guest. Every time. I am glad you enjoyed our full, hot breakfast which includes local Lakeview Bakery breads, bagels and muffins along with gluten friendly options. Charlene, Darlene and Melissa do an excellent job to exceed your expectations. We do look forward to having you and Elmer back again as our guests in the very near future and thank you again for your great review.

"Great spot"

5
08/02/2016

Stayed at this location with my family during thanksgiving weekend. We were very happy with our stay. Rooms were clean, breakfast was delicious and the kids had a great time in the pool. The front desk staff were very helpful and friendly as well as the cleaning and maintenance staff. Will continue to stay at this location for future visits

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Rooms were clean, breakfast was delicious and the kids had a great time in the pool" is everything we hope to accomplish to exceed our guest expectations and ensure their stays are simply, better. I have passed along your kudos to my entire staff and thank you for taking the time to recognize the great job they do. I am pleased to read the you 'Will continue to stay at this location for future visits' and thank you for taking the time to review the Best Western Plus Service Inn & Suites.

"Hockey Tournament"

4
07/02/2016

We were in Lethbridge for a hockey tournament and the team stayed at this hotel. The hotel was very clean and the staff was great to deal with. The continental breakfast was excellent with all sorts of food (hot and cold). I would rate our stay as excellent. My family would definitely stay here again!

"Great Hotel"

5
07/02/2016

I stay at a lot of hotels on business and this one was one of the best hotels I have ever stayed at - at this price. The breakfast was excellent, the internet was excellent, the room was excellent, the location was good. I did not use the waterslide, but I am sure that kids love it. If I am ever in Lethbridge for business again, I will definately stay at this hotel.

"Decent Hotel"

3
02/02/2016

the staff were very friendly. There was old chips/cheezies under one of the beds from a previous group which my one year old found and tried to eat :( the pool was nice and the breakfast was good. The juice seemed watered down though.

" "

5
28/01/2016

I spend a lot of time in hotels working at my job. I must say that this hotel has been one of my favourites. I've always been greeted with a smile. Breakfast alway outstanding , rooms clean , staff always willing to make my stay enjoyable. Thumbs up to you guys and thanks. .

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
It is always a pleasure to read such a great review from our guests. An 'outstanding breakfast' helps get our guests' days off to a great start. Our clean rooms are a testament to our 2nd consecutive AHLA Housekeeping Award. Knowing that my staff are 'always willing to make my stay enjoyable' reinforces our aim to exceed our guest expectations. Every guest. Every time. Thank you again for taking the time to review the Best Western Plus Service Inn & Suites and we look forward to having you back again soon.

"Lack of service & respect"

2
24/01/2016

We were to attend a hockey tournament in Coaldale, staying in Lethbridge. The BW is a very good location for this situation - so we chose it. Disappointing choice. On Thursday afternoon, we tried to phone and cancel, because my son had been injured and would not be playing. Because it was inside 48 hours they would not let us cancel our reservation - in fact they were going to charge us for both nights, we couldn't even cancel the second night!!! So we decided to drive the 3+ hours to watch games that my son was not playing in. The worst part came when we went to leave, not only did they not give us the team rate - they also were very rude to us. When we finally got them to adjust the price to the team rate, we asked to see both invoices so we could note the differences. Not only did the desk clerk ask Why? When we persisted she answered the phone and told us she was busy. Since it is my VISA, do I not have the right to make sure the appropriate value is being charged to it??? In the meantime we went next door to the Quality INN where they did have a laundry that they let us use without extra charges. The staff there have a very good understanding of the term service - We will be staying at the QUALITY INN in Lethbridge next time we need to be in Lethbridge!!! The non-front desk staff were very friendly thou!!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
I am sorry to hear that your son was injured prior to being able to attend the Coaldale Hockey Tournament. I am not sure who you may have spoken to regarding a cancellation but within our team contracts an injury is cause for the room to be cancelled outside of the drop date. Since your stay I have returned your call and did leave a message. I have spoken to my staff and viewed the video related to your checking out and there being an issue with the rate. I verified that you had signed the registration card and initialed by the rate being charged for that date (which did not match our current group rate) which caused the issue at check out. Melissa did adjust it and credit you the difference and the confusion seemed to start when you asked for the entire charge to be refunded and then charged again with the correct rate. As she had already credited your account the difference of the rate you initialed for (instead of the group rate) there was a question to ensure you understood what she had done. In the end, we did discuss your situation further during our weekly department head meeting and at our recently held in service to educate our staff and lessen the possibility of this situation occurring in the future. I am confused about leaving to do your laundry however, as the Best Western Plus Service Inn & Suites has an excellent laundry service where we wash, dry and fold your laundry for you usually within the hour. In the end, I am sorry that we were not able to exceed your expectations as we have done for the majority of our guests. Experiences such as yours allow myself and my staff to review our policies and procedures in an effort to continue to make our guest stays simply, better. I do hope you will consider staying with us again in future and I look forward to discussing this with you further.

"New, Clean and Excellent Service"

5
20/01/2016

Very pleasant staff and an excellent comfortable and quiet room. I appreciated their follow-up on my arrival to ensure everything was in order. Kitchen staff were very accommodating - I had to leave early on my departure date before the breakfast room was open but the kitchen staff welcomed me in and provided me with coffee, juice, fruit and a muffin to take with me. All downtown locations are only a 5-10 minute drive from the hotel so its location is very convenient and its quality and cleanliness is better than you will find in the older downtown hotels.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It's a pleasure when guests take notice of the little things that set us apart from our competitors; follow up calls after check in, accommodating an early departure with a grab and go breakfast to others not mentioned; pre reservation calls to weed out any errors, cookie and water on your night table upon check in to our customer appreciation night every Tuesday with complimentary beverages and appies. Our location is 'only a 5-10 minute drive from the hotel' to practically anywhere in the City. With the addition of the Coulee Brew Company next door, we can now offer a full restaurant menu to our guests. The food is very good and across the parking lot. Thank you again for your review and we look forward to having you back again as our guest in the very near future.

"Lethbridge Best Western"

4
15/01/2016

I have stayed here many times I my business travels. Friendly and accommodating staff as a BW rewards member I always have had my room upgraded. Rooms are always very clean yes I wish they had house coats as its always a nice touch but some do some don't. I will definitely stay again on my next trip.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Being a repeat guest is one of the best compliments we can receive and thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our staff are our strength and they look to exceed your expectations with each and every stay. "Rooms are always very clean" is a testament to our second consecutive AHLA Housekeeping Award to go along with our hotel being the #1 hotel on Tripadvisor in Lethbridge. This along with our 4 Key Green Key Eco Rating program reducing our carbon footprint. Thank you again for the great review. I have passed on your comment related to perhaps adding bathrobes to our amenities and we look forward to having you back again as our guest in the very near future.

"Good value"

4
13/01/2016

Very nice newer hotel. Room had a separate sitting area, fridge, microwave. Quiet room and very comfortable bed. Good sized tv's for a hotel. Quite comfortable. I did not have breakfast so cannot comment on that but there were people in there eating breakfast every day. I stayed 4 nights and enjoyed my stay.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our Junior Executive Suites are the most popular rooms in our hotel and I am pleased to read that it was 'quite comfortable'. Our 40" TV's (48" in suites), along with our Telus Optik solution including internet is well received by our guests as well. It is unfortunate you weren't able to enjoy our full, hot breakfast that includes local Lakeview Bakery breads, bagels, muffins along with fresh, hot pancakes and a wide selection of other favorites. We do look forward to having you back again as our guest in the very near future and thank you again for choosing the Best Western Plus Service Inn & Suites for your stay.

"Our family's favorite hotel, from NS to BC!"

5
07/01/2016

Our family travelled on business for 45 days. We stayed in hotels in all major (and some smaller!) Canadian cities. This hotel was ranked by my husband, myself and kids as our number one Canadian hotel. Throughout our adventure, we stayed in pretty much hotel chain you could name! The Best Western Plus Service Inn & Suites ranked STELLAR on all accounts. Courtesy and efficiency of check-in staff, comfort and cleanliness of room, approachability of staff and management, and excellence in full course buffet (kids exclaimed "it tasted like real food!" after we ate there), and of course, the most fabulous aquatic area and slide we have seen in a hotel! Every employee we met was courteous, professional, efficient, and went of their way to make our stay a comfortable one. We truly felt like guests here! Thank you so much to Bruce and his fantastic team - Cheers!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"This hotel was ranked by my husband, myself and kids as our number one Canadian hotel". What a fantastic compliment from a family that traveled the entire country....literally. It was a pleasure to have had the chance to speak to you and listen in on such an amazing entrepreneurial venture with 'freshify your feet'. Thank you for the great review and if you find yourself on another business adventure in the near future, we would love to have you back at the Best Western Plus Service Inn & Suites.

"Christmas stay"

4
05/01/2016

We stayed Christmas Eve, upon arrival there was a complimentary bottle of water and chocolate. The breakfast in the morning was average. The hot tub had a bit too much chemicals in it. But was still enjoyable. Will stay again at this hotel.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am always pleased to read that our guests 'will stay again at this hotel'. I am sorry to have read that we did not exceed your expectations during breakfast. With local Lakeview breads, bagels and muffins, fresh, hot pancakes along with gluten friendly choices, we have something for everyone. We do look forward to having you back again as our guest in the very near future and thank you again for your review.

"Relaxed"

1
05/01/2016

staff was warm and friendly,room was clean and bright,food was great.we were looking for a place to relax after a rather stressful Christmas , the best western filled the bill , we look forward to a return visit !

"Best Western is Best"

5
04/01/2016

We were greeted by very friendly staff. The room was very clean and the bed was very comfortable. We loved that we could open a window for fresh air. With the need for a celiac diet we were so pleased that the breakfast offered gluten free bread that was toasted in a toaster used only for gluten free products. The GF bread was excellent. There were other breakfast selections that were GF as well. It took about 5 to 10 minutes to drive downtown and to other points of interest. Enjoyable stay!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Best Western is Best"....what a great title for a review and thank you. I am pleased that you were able to take advantage of our gluten free options during your stay. We are diligent in ensuring our GF options are completely separate and our guests have made mention the importance of this service. We pride ourselves also on being the only hotel that can boast a 'chemical free solution' in rooms as keeping in mind the needs of all of our guests and a testament to our second consecutive AHLA Housekeeping Award for 2016. We look forward to having you back again as our guest in the very near future and thank you again for your 'best' review of the Best Western Plus Service Inn & Suites.

"Poor Service"

2
30/12/2015

Waited ten minutes for someone to appear at front desk (2:30 pm) to check in. Person behind us even phoned to try and get someone's attention. When she did show up she reeked of cigarette smoke. Also the mattress was too hard to even sleep on and for a new hotel walls are thin and noise, especially train and vehicle was a problem.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to submit a review and I am sorry to hear about your wait to check in and do apologize for the delay. With it being a slower Christmas period we do try and keep our costs in check when it comes to staffing which seems to have caused an unforeseen problem related to a staff member's break. We were able to discuss that when leaving the desk, proper signage as to a return or having a supervisor oversee the desk during an absence would have alleviated this issue. As you will note in our numerous other reviews, we do pride ourselves on exceeding our guest expectations in both service, cleanliness and comfort. I noted that you were given a complimentary upgrade during your stay and that your scores related to the room and cleanliness were very good, a testament to our second consecutive AHLA Housekeeping Award for 2016. As for your mattress concerns, I have checked your room's pillow top king mattress and can assure you it is of the highest quality from our Alberta supplier with no defects. We do look forward to having you back again in the near future and trust this unusual event will be merely an exception to our otherwise awesome service.

"A home away from home!"

5
28/12/2015

Clean, bright - everything you need in your home away from home stay. Close to the high way for easy checking in and checking out and close to downtown if you want to dine out or check out the action in the city. Affordable and friendly -- the staff is there to please. You will not be disappointed.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Affordable and friendly -- the staff is there to please. You will not be disappointed". What an outstanding review of the Best Western Plus Service Inn & Suites. And as a repeat guest, it is great to know we continue to exceed your expectations every visit. We do look forward to having you back again as our guest in the very near future and thank you again for an outstanding review.

"My Stay at Best Western Plus"

5
13/12/2015

Amazing hotel, both in presentation and courteous staff. Felt safe and secure. Hotel staff are extremely well suited to their positions, knowledgeable, courteous, and most helpful. The locations of the hotel is extremely accessible from main highways. Rooms are well maintained, styled well, and what I like is that ALL the bedding is washable. The outlay of the room is well thought out and the décor is picture perfect.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am pleased to have read that you 'felt safe and secure' and that our hotel was 'amazing'. I have passed along your kudos to my staff and thank you for taking the time to recognize the amazing job they do. Our hotel was designed with the needs of our guest in mind and it is a pleasure when guests take notice of what could be considered the little things. We do look forward to having you back again as our guest in the very near future and thank you again for the amazing review.

"Excellent hotel with lots to offer!"

5
01/12/2015

Hotel is very clean, rooms decorated very nicely. Comfortable beds, I don't usually sleep well in hotels but I slept quite well in their beds. Breakfast there's a good selection to choose from. My con would be the sausage/bacon and eggs seem to be microwaved, not keen on that. Front desk staff are very kind and were always there with a smile. I'd definitely stay here again without any hesitation, one of the best all around.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"I'd definitely stay here again without any hesitation, one of the best all around." Thank you for one of the greatest compliments we can receive from our guests. Our clean and comfortable hotel is a testament to our second consecutive AHLA Housekeeping Award (2015 & 2016) and I am pleased to hear you had a comfortable night's sleep. Our staff are always looking to exceed guest expectations and thank you for taking hte time to recognize the great job they do....and 'always there with a smile'. We do look forward to having you back again as our guest and thank you for a great review of the Best Western Plus Service Inn & Suites.

"Black Friday Shopping"

5
30/11/2015

We were very pleased with this Best Western . It was great and as we had many items in our vehicle from shopping it was even nicer having such a well lit parking area to leave our vehicle in.Excellent hotel would stay there again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. It is always a pleasure to read that our guests rate us as an "Excellent hotel would stay there again". As I have said before, it is one of our greatest compliments we can receive. It is not often I get to respond to a guest that appreciates the time and effort that went into ensuring our parking lot is easily accessible, well lit, with designated large vehicle stalls, plug ins for those cold Alberta winter nights and safe with its numerous security cameras. But I just did. And thank you for noticing that no detail, no matter how small, wasn't thought through with the needs of our guests in mind. We do look forward to having you back again as our guest in the very near future.

"Not my first choice"

3
30/11/2015

Our usual hotel was fully booked so we gave this newer hotel a try. Generally it was what we have generally come to expect from this tier of hotel. I would still choose my usual other hotel over this one if they have a room available. A full hot breakfast was included although I would like to see more healthy and fresh food choices. I liked having reusable dishes from an environmental standpoint, it would be nice to also have some take out dishes for those on the run, particularly since the breakfast area was very crowded, that might help to clear some of the traffic instead of everyone eating there. I like how they have a microwave and fridge although the fridge was a bit on the smaller side compared to some other hotels in this tier. We stayed over the weekend and there were some kids sport teams also staying there, making it a crowded and noisy place with slamming doors and some yelling, and quite busy in the lobby most of the time. The noise died down shortly after 11, a bit late for us since we had to get up quite early. Staff could have been more attentive to that but I`m glad it finally ended - we all had a very good sleep after that.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am sorry to hear that we would still not be your first choice as we do strive to exceed our guest expectations; every guest, every time. Our full, hot complimentary breakfast includes local Lakeview Bakery breads, bagels and muffins a fact that our competitors cannot claim. We also have a wide selection including gluten friendly and fresh, healthy options along with 'Grab & Go' bags that are offered for our early morning guests but we do not condone the use of 'disposable dishes' that add to our landfills. Our overflow is there to alleviate the strain on the main breakfast room and works on averages for volume. The Best Western Plus Service Inn & Suites is the proud recipient of the AHLA Housekeeping Award since opening for 2015 and 2016 and the only hotel in Lethbridge that can boast a chemical free cleaning solution for our guest rooms and public areas. As a 4 Key property in the Green Key Eco Rating Program we work very hard at reducing our carbon footprint. In the end, I was pleased to have read that "we all had a very good sleep" which is one of our main goals for our guests. We do look forward to welcoming you back to the #1 hotel on Tripadvisor in Lethbridge should you wish to make us your 'first choice' in future as so many others have done.

"The perfect stay"

5
26/11/2015

The staff were possibly the most polite, courteous and welcoming I have experienced. The hotel is clean, modern and well designed. The breakfast was delicious. If you're planning a trip to Lethbridge, this is the place to stay. Awesome job, guys!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"If you're planning a trip to Lethbridge, this is the place to stay". Thank you for such a great review of the Best Western Plus Service Inn & Suites. Our delicious breakfast includes local Lakeview Bakery breads, bagels and muffins along with fresh, hot pancakes and a host of other delicious options. I have passed along your kudos for my staff and thank you for taking the time to recognize the great job they do in exceeding your expectations. "The hotel is clean, modern and well designed" and a testament to our second consecutive AHLA Housekeeping Award. We do look forward to having you back again as our guest in the very near future and thank you again for the awesome review.

"Another AMAZING Stay!"

5
18/11/2015

Again, the Best Western Lethbridge has managed to exceed our expectations! The hotel was very busy the weekend of Nov 13-15 but the staff and management did an amazing job ensuring that we were happy and satisfied. Hats off to the front desk ladies for doing a bang up job keeping everyone happy and smiling. Truly a magnificent ambience at this hotel, Thank You!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for such a great review of the Best Western Plus Service Inn & Suites on what was a very busy weekend at the hotel. It is always a pleasure to know that our return guests have as great an experience as the first time they visited and we were able to exceed your expectations even with a full house. I have already passed along your kudos to my entire staff and thank you for taking the time to recognize the great job they do. We do look forward to having you back again as our guest in the very near future.

"Don't stay if teams are booked"

2
16/11/2015

We stayed for 3 nights. The first night was o.k. then teams of Ringette players descended. These young children were allowed to run all over the hotel with no supervision in sight. They were running up and down the hallways, the staircases, etc., screaming at each other the whole time. They would stand at one end of the hallway screaming at another group at the opposite end of the hallway. It was a nightmare. Groups of them were also in the pool and hot tub without any adults in sight which is against the law in Alberta if children are under 14. This went on until almost 11 p.m. Friday and 10:30 p.m. Saturday. There was only one young girl at the front desk and she was unable to do anything. The kids didn't listen to her and if she contacted any adults they obviously didn't care.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. As stated in our prior conversations, I am sorry to hear that your stay with us was less than exemplary as we do try and exceed our guest expectations. We appreciate all guest feedback so that any deficiencies are addressed to ensure that we learn from our errors. With teams in our hotel, we do have policies to be enforced and notice posted for guests in house both in the lobby and elevators. Teams are also required to sign conduct agreements to ensure that policies are followed. With any public area, noise is somewhat inherent with such a busy hotel and we do ensure quiet times are respected at 11pm (as you have written '...until almost 11 p.m. Friday and 10:30 p.m. Saturday'). AHS pool requirements of children under 13 should be supervised is also posted but not the law as you have written. Our staff does monitor pool areas via our CCTV as well as all hallways, public areas and parking lots. In the end, I am sorry that you did not enjoy your stay. We have discussed it with our team in an effort to better educate our staff and ensure that our policies are strictly adhered to. We do hope you will entertain the idea of returning as our guest for future stays in Lethbridge.

"Top notch hotel!"

5
09/11/2015

My wife and two boys stayed at this exceptional hotel in Lethbridge. It was very clean and the staff went above and beyond. The ladies in the breakfast area put on an incredible display of customer service, making sure theta there was lots of food and variety and keeping the eating area as clean as possible when the every table was full. The TV and internet experience was best in class!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review he Best Western Plus Service Inn & Suites and recognizing the great work my staff does. They seem to be making quite a name for themselves of late. Our Telus Optik package is the best in town and very popular with our guests. We do look forward to having you back again as our guest in the very near future.

"Amazing breakfast!!!!!"

5
08/11/2015

Probably one of the best complimentary breakfast I have had a Best Western or any other chain. The eggs were delicious, the bacon was great and so were the pancakes. Everyone was very welcoming. The lady taking care of the breakfast room was very cordial and accommodating; she immediately got the pancake machine back in order.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for such a great review of "Probably one of the best complimentary breakfast I have had a Best Western or any other chain." We believe in getting our guest's days off to a fantastic start and what better way than with a great breakfast. Thank you again for taking the time to recognize the great job my staff does to exceed your expectations and we look forward to having you back again as our guest in the very near future.

"Excellent"

5
07/11/2015

All the staff were amazing and helpful. Hotel was very clean and rooms were great size and comfortable. Check in was wonderful customer service and fast. Didn't have to wait around at check in or check out.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Thank you for recognizing the great job our staff does to ensure that our guest stays are simply, better. "Hotel was very clean and rooms were great size and comfortable" is a testament to our 2015 AHLA Housekeeping Award. We look forward to having you back again as our guest in the very near future.

"Great hotel!"

5
02/11/2015

Excellent hotel. One of the nicest Best Westerns I have ever stayed at. The staff are great and the breakfast was as good as any normal breakfast you would get at a restaurant. The ladies in the kitchen were phenomenal in keeping the food out and it was all very fresh. The rooms are very clean and spacious and my boys loved the pool and waterslide. I highly recommend this property.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to recognize the great work that the staff at the Best Western Plus Service Inn & Suites does. Working in our breakfast room is likened to a sprint as opposed to a marathon. Everything happens now and fast and our staff are up to the challenge. I am pleased to read when guest are able to take advantage of our amenities and enjoy them. "the rooms are very clean..." is a testament to our 2015 AHLA Housekeeping Award and our commitment to the environment is seen through our Green Key Eco Rating Program. Thank you for your kind review of the Best Western Plus Service Inn & Suites. It's our guests like you that "highly recommend this property" that help keep us as the #1 hotel on Tripadvisor in Lethbridge since our opening in June 2014.

"Everything we expected, and a bit more."

4
01/11/2015

This hotel is a new property located near the Casino and several other new hotels near the highway in the northeast area of the city. There is nothing much else within walking distance but it is an easy drive to downtown or to the Enmax Centre. It is very clean and welcoming, and we had a very spacious (and very quiet) room. The bed was very comfortable as well. As others have noted, the hotel has Telus Optik TV which we have at home and are familiar with. For visitors from afar, this system provides full 1080 HD TV with a very wide range of programming. In addition, it has excellent Wi-Fi and we discovered that the Access Point is hidden under the desk. This may be the case in each room as part of the Telus installation. Full hot buffet breakfast is provided with lots of choices and it is free... It is rare for North American hotels to provide this; most free breakfasts are much simpler (and mostly muffins and the like). I would stay here again without a moment's thought. The only reason for not giving it a 5 is that there are, of course, more luxurious hotels in the world, they just cost a lot more. This hotel offers excellent value for the money.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for such a detailed review of the Best Western Plus Service Inn & Suites. There is little left for me to say as you have covered it quite well. As i have said many times, "I would stay here again without a moment's thought" is the best compliment we can receive from our guests. We do look forward to having you back again as our guest without a moment's thought as well......

"Excellent hotel & great for pets"

5
30/10/2015

We would stay here with or without our dog. The rooms are spacious, well lit and have excellent coffee makes, fridges & microwaves. The wifi was fast &'the staff were very attentive to our in room dining needs. The breakfast had non disposable dishes & there was recycle recepticals in the rooms. Impressively eco friendly hotel.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Impressively eco friendly hotel" and thank you for noticing. The Best Western Plus Service Inn & Suites is a 4 key property in the Green Key Eco Rating Program. Not only do we do all the little things we are also the only hotel in the City of Lethbridge that uses chemical free cleaning in the rooms and proud of it. Our 2015 AHLA Housekeeping Award is a testament to our commitment to our property and our guests. Our Telus Optik internet is fast and we are already improving our TV package based on our guest feedback. Our wireless option is also improving to meet the ever growing needs of our guests. Thank you again for a great review and we look forward to having you back as our guest in the very near future.

"Great For Families"

5
28/10/2015

We rented a room with a king bed separate suite from the pull out couch in the living room. The service was great the entire weekend we were there. We enjoyed the water slide. The best part it was not even busy in the pool so our little kids had the time of their life. The front desk was always amazing. I surely will visit again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. I am always pleased to read when our guests make use of our amenities and are able to enjoy themselves. Our waterslide is quite popular along with our deck jets and pool bench for the littlest ones and our swim jet for those who like to swim laps against the current. "The service was great the entire weekend we were there" and is a testament to our 'exceeding guest expectations' mantra. Knowing that you "surely will visit again" is truly one of the best compliments we can receive from our guests. We do look forward to having you back again as our guest in the very near future.

"Consistently good"

5
25/10/2015

Have stayed here twice this year. Both times the staff have been friendly and professional. The rooms are well set up and love the bottled water in t. The room and water in the lobby. The beds are super comfortable and the room is spacious and well decorated. The workout area is modern and has quite a few pieces of equipment to pick from. Breakfast offered a lot of choice. Already looking forward to my next visit.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Already looking forward to my next visit." This is one of the best compliments we can receive from our guests and for that I thank you. It is the little things that set us apart from our competitors and help keep us as the #1 hotel on Tripadvisor in Lethbridge with our guests. Whether it is a cookie and water on your night table when you check in, our full, hot complimentary breakfast including local Lakeview Bakery breads, bagels and muffins or our Corporate Appreciation Night every Tue with complimentary appetizers and beverages. Perhaps our 2015 AHLA Housekeeping Award, our 4-key Green key Eco Rating Program or the fact that we are the only chemical free cleaning hotel in the City. Thank you again for your great review of the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Great Staff, Location and Amenities"

5
21/10/2015

Friendly and efficient Staff. The location is perfect for business people and snowbirds on route to and from the south. Lots of parking, excellent breakfast, comfortable beds. Stay here, you won't regret it.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Stay here, you won't regret it." An interesting compliment in a vast array of compliments we receive from our guests. We are centrally located and do see quite a bit of guests heading South but also quite a few heading to Alaska. Our "excellent breakfast" includes local Lakeview Bakery breads, bagels and muffins along with fresh, hot pancakes while you wait. Our "comfortable beds" are a very important part of our mission in providing our guests a great sleep in our AHLA Housekeeping Award winning rooms. We do look forward to having you back again as our guest at the Best Western Plus Service Inn & Suites and thank you for taking the time to review our hotel. It is our guests who help keep us as the #1 hotel on Tripadvisor in Lethbridge.

"great place to stay"

4
13/10/2015

We had an executive suite - so a separate bedroom from the living room. there was a sofa bed in the living room and there would have been ample space for a cot if needed. the room was nicely decorated, clean, and comfortable. The breakfast met all sorts of diverse needs and all staff were pleasant and friendly. The fitness centre met basic needs and the pool area was well used by the younger set. Check in and check out was very efficient. Our broken hairdryer was replaced immediately. There was an air conditioner in both the living room and bedroom which gave you control over the temperature. The slight downside on that was that the AC was very loud so that would put me off returning.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for taking the time to review the Best Western Plus Service Inn & Suites. Our Executive Suite is one of the best rooms in our hotel and one of my personal favorites. The layout and roominess. The fireplace. 50" flat screen TV's. I am always pleased to read that our deficiencies are addressed immediately as although we do try and limit errors, sometimes they do occur as was the case with a broken hairdryer. Our pool and waterslide are quite popular among our guests and our 24 hour fitness centre is well used at all hours. Our full, hot, complimentary breakfast includes a host of selections with Lakeview Bakery providing our breads, bagels and muffins along with fresh, hot pancakes made while you wait. Thank you again for your great review and we do hope you will come back and stay with us again soon.

"Clean, new and roomy"

4
12/10/2015

Stayed 2 nights. Had a small suite (pull out sofa chairs and t) king sized bed and another tv behind a dividing wall. New hotel - nicely decorated. Pool. good wifi and lots of parking. Located just off Hwy 3 at Hwy 4 - two there hotels are adjacent and the casino is a block away. Timmy's across the parking lot. Front desk friendly an helpful. I am writing primality to recognize the breakfast ladies - the food was hot, never empty, and clean. I was greeted every time with a smile and a "good morning". The lady in the apron was moving full-time filling, cleaning, emptying, etc. The best service I have ever noticed in this kind of hotel breakfast.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
Thank you for such a detailed review about all the attributes that continue to keep us as the #1 hotel on Tripadvisor in Lethbridge. I would like to thank you for taking the time to recognize the great job that the breakfast room team does to keep our complimentary breakfast fresh and hot. "The best service I have ever noticed in this kind of hotel breakfast." We do look forward to having you back again as our guest in the very near future and thank you again for your review of the Best Western Plus Service Inn & Suites.

"Excellent Business Trip"

4
10/10/2015

This is an excellent hotel. The staff are very friendly and helpful. A nice hot breakfast with assorted items that makes a nice change from the typical cold cereal. There is easy access from the main highways as well.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"This is an excellent hotel..." I have been taught never to interrupt when something nice is being said about you. Thank you for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.

"Best -Best Western Ever!"

5
05/10/2015

The hotel staff was professional and friendly, the hotel was clean and cozy. We were greeted with a corporate appreciation night,which included food,wine and beer.The breakfast was great with fresh food that made you realize how hungry you really were.The room was clean and bright and they had the best pillows.....

"Good service, nice room, decent price"

4
01/10/2015

Breakfast in the morning was pretty good, except there wasn't any fresh fruit, which was a bit disappointing. Would have preferred a few more healthy options. Pool and hot tub were OK. The jets on the hot tub are a bit low and not consistent in pressure, but it was a good temperature. Fitness room is pretty small and only has one bench, so if another person is in there using it you can't, which kind of sucks. Would be nice if there was one more bench, but there isn't room for it anyways. The actual room was nice and they did a great job with housekeeping during my stay. Only slight disappointment with the room was the shower, which didn't have a lot of pressure (but was still better than some hotels I've stayed in!). The nice thing was that the water temperature was consistent and not difficult to set, which I find tends to be an issue in a lot of hotels. The service was wonderful - the staff here are very helpful and professional. I wish there was more to do in the surrounding area, since it is a good hotel, but in order to find decent food you have to drive somewhere. DO NOT EAT AT THE CASINO. IT IS AWFUL. Seriously.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"The service was wonderful - the staff here are very helpful and professional." We pride ourselves on our friendly and knowledgeable staff and their ability to make our guests feel right at home. We are always open to suggestions, and while we do offer fresh fruit, we are always looking for ways to improve and perhaps adding more fresh fruit options is one way we could do that. We appreciate all of your suggestions and comments regarding our amenities. By telling us what you liked, and what you didn't like, we can work on exceeding your expectations even further. We look forward to having you stay with us again in the very near future.

"Next to the Casino if that;s of interest"

4
25/09/2015

I used to always stay at the Holiday Inn Express when I came to Lethbridge, which I do often for business. This trip the costs there were way too high and the last time I was there it wasn't as good as it had been in the past. Besides that, that hotel is in a "rough" area of town. This hotel is out of the downtown area and near the Casino. It's newer and the room I got was modern, simple, clean and quiet. Just what I like. It was located near the elevator, so I was concerned about noise but heard nothing. I did hear a train one morning a little after 7 AM - but I had to get up anyway. There was a king bed in a room separated from a room with a sofa and a second TV. There's a microwave and fridge and I was impressed to see the remotes are cleaned and put into little sleeves. Good call BW. Free Wifi worked which is great becaue usually I can't watch Netflix on my Ipad because the hotel internet is too slow. This one was fast and worked fine for me. The TV is Telus Optic which is nice because you see the show titles as you change the channels. When you check in they offer you a cookie - nice touch. The breakfast area was big with 3 TV's set to cartoons, news and sports with closed caption on. Smart. There's an electric fireplace for atmosphere. This free breakfast had many of the usual foods Holiday Inn and other hotels offer but they had more selection than usual and it was laid out nicely with tags telling you what you were selecting. I'd say this hotel did the free breakfast better than average. Coffee was good too - I'm fussy abput that. No paper plates or plastic knives and forks either. I noticed the pool with the water slide has hours set for adults only. Boy, they thought of everything! When I was leaving I was offered a bottle of water for the road. Thanks Best Western. I'll be back.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"Modern, simple, clean and quiet", "remotes are cleaned and put into little sleeves", "I'd say this hotel did the free breakfast better than average", "When you check in they offer you a cookie". What fantastic compliments! We believe that the little things go a long way and make our guests feel right at home. From our award winning housekeeping staff, friendly and knowledgeable front desk staff, and delicious breakfast, to our wide range of other features and amenities, it all works together to create that sense of home. Thank you for your great review, we look forward to seeing you again in the very near future.

"Excellent hotel"

5
25/09/2015

I've stayed here many times in the past. The staff are friendly and always bump me up to the next room level for no charge. Comfortable beds. Very clean rooms. Typical hot breakfast in the mornings. Lots of parking. My only complaint is the selection of tv channels. They went with Telus tv so there are 10 different ctv and global channels but not much else. But other than that I will definitely stay here again.

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"The staff are friendly", "Comfortable beds. Very clean rooms" We pride ourselves on our knowledgeable and friendly front desk staff, and our award winning housekeeping staff which create the environment that makes you feel at home. We are always open to suggestions, and we appreciate your comment regarding the television channels how we can exceed your expectations even further. We look forward to having you stay with us again in the very near future.

"Great Hotel for family"

5
21/09/2015

A new family oriented hotel with a water slide that kids would enjoy. The rooms were large and clean and the staff very delightful, They gave great recommendations for dinner and got an ADA room for us. They know the guests who stay there regularly and anticipated your needs. A great place to stay!

Bruce P, General Manager at BEST WESTERN PLUS Service Inn & Suites, responded to this review
"The rooms were large and clean and the staff very delightful" I am happy to hear that our knowledgeable and friendly staff, and guest rooms exceeded your expectations. Thank you again for taking the time to review the Best Western Plus Service Inn & Suites. We do look forward to having you back again as our guest in the very near future.