Resumen de la reserva
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Los puntos fuertes del hotel
Servizi dell'hotel
Aire acondicionado en el hotel
Gimnasio
Desayuno gratuito
Estacionamiento gratuito
Wifi gratis
Piscina cubierta
Lavadora in situ
Lavandería
Servizi in camera
Máquina de café
Secador de pelo
Plancha y tabla de planchar
Cocina americana
Microondas
Neveras
Le attività
Piscina cubierta
Descripción
Opiniones de los usuarios
3.8
Basado en la opinión de 533 huéspedes
Excelente
160
Muy bueno
214
Normal
91
Malo
44
Pésimo
24
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Calidad/precio
"great experience overall"
great desk staff. great full hot breakfast.
Hi Crystal, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be great. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Below BW Standards"
Below BW typical standards. Location was rough. Not enough parking and not enough handicap parking. Their idea of ADA room was questionable and almost insulting. Our "view" was their storage cabinets; noise from outside, neighbors and second floor (like they were moving furniture around in middle of night). Appeared that BW took over a cheaper hotel at some point. Eggs tasteless - went to McDs second visit. No decaf, no trays for those ADA people who can't navigate the breakfast room. Two positive notes: beds were good as usual. AND the staff was wonderful from reservations to check in to leaving.
Hello, I'm sorry that we did not exceed your expectations. Please never hesitate to let us know if there is ever anything else we can do for you during your stay and we will do our best to go above and beyond to exceed your expectations. We hope you had a nice visit to the area and a safe trip back home.
"Our Final Nice Night Before Home!"
We stopped by Kelso to have a good restful night before returning home next day. Best Western Aladdin Inn was an excellent location for travellers to go down on the Interstate highway northbound/southbound. Its atmosphere was neat, but it was old at the hotel. The room was clean and its value was reasonably normal. The service was very good for breakfast and internet. We had a good sleep before hitting the road home.
Hi Greg, I'm so glad you enjoyed your stay with us and that you found us to be clean and a great value. We look forward to your next visit to our area.
"Decent value"
Check in was efficient and very helpful regarding best place to park for access to my room. Breakfast area well tended and the coffee was really good.
Hello, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast and you found our staff to be great. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Nice small inn"
As fast as as inns go, this was rather pleasant experience. Our requests for quiet room away from the busy street at the front of the property was accommodated. All rooms have under window AC units, so these can be noisy, but the unit in the first room was super noisy, so we asked for another room - this was accommodated too. Breakfast was in line with the hotel class, but each one of us found something to eat without a problem. There's a swimming pool but we didn't try it. Everything looked clean. Great value overall. Will stay again
Hello, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be friendly and accommodating. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Decent choice"
Staff was very friendly and helpful. No elevator sort of stunk dragging luggage up the stairs. Fortunately only a two story building. Room was clean. Shower head not so great and hair dryer is really small. Seemed a little pricey for the quality but not a rat hole by any stretch.
Hello, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and the room to be clean. We look forward to your next visit to our area.
"Best Western - Kelso, Wa. great place to stay!"
Best Western has upped it's game! Our room was spotless, quiet, and comfortable. Everything at this motel was in great shape. The continental breakfast was adequate. Ashley at the front desk was friendly and helpful. Great place to stay on the way to Mt. St. Helen's and Mt. Rainier.
Hi Jon, Thank you for such a great review! I'm so happy that your stay was so wonderful. We look forward to having you back again as our guest in the future!
"Piano Recital"
Very nice stay starting with interaction with Tony who found a room available and offering water, etc. Magnificent breakfast offering a very nice selection of food and drink. Clean and friendly environment
Hi Jim, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be great. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Clean room. Missing breakfast items"
We arrived to a very small parking area. The room was clean, bed was fairly comfortable. Breakfast foods ran out and were not replenished. Biscuits and gravy was tasty. Hashbrowns were very good. The worker assigned to the dining area advised that she would not be replenishing the foods.
Hi Daniel, I'm sorry that we did not exceed your expectations. We will be talking to our breakfast attendant to ensure she does not stop serving breakfast until 9am. We hope you had a nice visit to the area and a safe trip back home.
"Wouldn't be my first choice"
Beds were severely broke down and needed to be replaced very uncomfortable. There was wet and dried up toilet paper in the Shower and did not have any soaps or anything in the room bed was tipped at an angle to where you would slide off in the middle of the night and friends or coworkers were loitering and stairway, and refusing to move and let you buy to go down. The stairway doesn't have an elevator so as a disabled vet, it was hard getting up the stairs.
Hi Christopher, I'm so very sorry to hear that your overall stay with us was a less than enjoyable one. Definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns and we will be more than happy to assist you however we possibly can. We would have moved you to a different room. Thank you for bringing to our attention the issues in this room, we will have maintenance fix them right away. I hope you had a wonderful visit to the area and a safe trip back home.
"Kudos to management"
Right off the bat, Brad welcomed us with his warm smile and courteous manner. He was so welcoming and showed us where we could park and provided all the necessary info to ensure we'd enjoy our stay. Kudos to management for hiring one of the best customer service individuals I've come across in a long time.
Hello, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be AMAZING! We strive to always provide the best service possible. We hope you had a nice visit to the area and a safe trip back home. We look forward to seeing you again in the future!
"Great"
So nice and clean and all staff we dealt with were super nice. Towels were big and super soft. Tea bags were in the room which was really nice. A/C unit had a constant fan feature and lights outside were not super bright. Stayed in a Premier Best Western and paid alot more and was not as nice. Also, breakfast was decent
Hi Sheryl, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be nice. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Comfortable"
Booked last minute while on a road trip. Stayed on a Tuesday in July. Front desk staff was pleasant. Reviewing room 134. We were comfortable. Ceiling in bathroom was in need of fresh paint. We were comfortable and slept well. Breakfast was typical continental fare.
Hi, I'm glad to hear our staff was helpful during your stay! We look forward to seeing you again in the future.
"A great place to stay"
The rooms were clean and comfortable. Our room also included a table and chairs, perfect for us to eat at. The breakfast was always great. The staff was very friendly and made our stay enjoyable. I would definitely stay here again because everyone we spoke to at Best Western went above and beyond to make us feel welcome. Highly recommend this place to everyone. It's also close to everything.
Hi, i'm glad you enjoyed our breakfast! We look forward to seeing you again in the future!
"R & R at Best Western Aladdin Inn in Kelso, Wa."
An excellent location for a get-away. Spacious rooms ( some with a kitchen). The staff is truly helpful and professional, They are like family and treat you as such. When we are in town, we are always here.
Hi Gary, I'm happy to hear that your stay with us was enjoyable. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you the next time you are in town!
"Do not stay here!"
This hotel falls far below the standards of the lower tier of Best Western hotels. It should either be removed from the BW family or manager and staff should be disciplined and monitored for compliance. Room stank and was dirty, old and cold, the heat was shut off and was not very welcoming upon entry to room. Door was thin and provided poor privacy and sounds from the hallway transmitted easily through.
Hi Derk, I'm very sorry to hear about your poor stay with us. I do hope you let us know during your stay about the issues you experienced so that we could rectify the issues you experienced! I can assure you we are compliant with Best Western standards and hope that you will give us another chance to ensure we can put you in a room that is more up to both of our standards!
"Great stay. Great location."
Clean rooms. Great breakfast! Excellent location. Always someone at front desk day or night which makes me feel very secure. I needed change for water at 4am and front desk clerk just gave me one instead!
Hi Annette, I'm glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area!
"Alexa"
It was okay. They don't have an elevator. Friendly staff. I will return. Free breakfast but the same thing everyday. The staff allowed me to use some of their kitchen utensils for my 3 month stay. Very good housekeeping.
Hi Alexa, I'm glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.
"Awesome staff"
Staff was amazing. One of the better breakfast I've had in the hotel. Fresh eggs, potatoes sausages waffles. Biscuits gravy fruit, absolutely delicious. Taff was amazing. Best place in Longview also.THANK YOU BESTWESTERN!
Hi Bradley, thank you for sharing about your experience with our staff and our hotel! I'm glad to hear you had an enjoyable stay.
"Problems Resolved - Great Staff"
We have stayed at this Hotel many many times over the past 15 years. The stays have always been comfortable and affordable without issue. This time was different as we had two issues arise. What those issues were is not important, what is important was how the staff reacted to fix the issues. An issue shortly after checkin was resolved by Craig (?), another 3 hrs later by Ashley. Then in the middle of the night we were transfered to another room to fix something else. The next day I called and spoke with the manager (a different Ashly). I explained that in the hospitality industry there can be unexpected problems. Often these lead to bad reviews from angry guests. I told her not this time. Her staff folks were professional, friendly and helpful above and beyond anything we have ever experienced! Warm pool (88 degrees), great breakfast, and a super good Chinese restaurant in the parking lot should also be noted.
Hi Kevin, I'm happy to hear that your stay with us was enjoyable, even with the issues and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you the next time you are in town!
"Security and Building could use some work and updating"
We stay here because of the staff and the amazing service we get from the employees! Sometimes the parking is shy of open spots during busy times! I travel with children with special needs, the staff is always able to accommodate us, everytime we stay! We have family in the area! I believe this is our best option in the area that works for us! The building (both inside and outside) and security (mostly outside) could use some attention! Thank you to the employees, you are amazing!!
I'm happy to hear that the service you received from our staff was so wonderful. We do apologize as were are in the middle of remodeling the guest rooms and getting our rooms the attention they need! We hope you had a great visit to the area and a safe trip back home. We do truly appreciate your candid feedback and we look forward to seeing you again in the future!
"Clean, comfortable, personable staff"
We have repeatedly stayed at this hotel over the years. The front desk staff are always friendly and accommodating. Rooms are basic, clean and comfortable. They have a great indoor heated pool that the kids love. Breakfast included with the stay is outstanding. This hotel gives you the comforts of home, nothing excessive but never lacking. They take pride in their establishment and it shows.
Thank you so much for taking the time to share your experiences as a regular at our hotel! We always love seeing our guests coming back again and again, and I'm glad that you have had pleasant stays. We look forward to your next visit.
"Great breakfast!"
One of the best breakfasts we have had at a BW hotel. Two types of sausages, eggs, hash browns etc. And muffins and apples were wrapped in Sara wrap! Great selection and free newspapers. Location is a bit hard to find if you take the wrong exit. Use your GPS>
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I do apologize for the GPS giving wrong directions though. We look forward to seeing you again in the future!
"Class Reunion"
We were going to our class reunion and staying at the BW Aladdin in Kelso. Brad at the front desk worked with us to let us check in early as we were not returning until late that night. It meant a lot to us to be able to check in early. Brad took the time to visit for a few minutes that just made our stay more comfortable.
Thank you for sharing about your experience with our staff and our hotel! I'm glad to hear you had an enjoyable stay. I hope you had fun at your class reunion!
"Best Western Hotel experience"
If using reward points, be sure to check your credit card statement. I was charged for my stay-good thing I used my debit card and was able to see the charges right away. Had to call the rewards center, took 5 days to get my money credited back.
Hi Linda, Thank you for sharing with others about your recent stay at our hotel. I'm so happy to see that you otherwise enjoyed your stay with us despite the billing mistakes, and we appreciate your looking out for future guests! Again, we apologize for this mistake and for the inconvenience it caused. As mentioned in both our previous emails responding to your internal survey and to the case you opened with Best Western, we released the standard incidental hold at check-out, and we caught our mistake of holding the full night's charge on your credit card immediately upon checking you out of your room and posted the refund within a minute after. I'm very sorry that it took a few extra days for your bank to release these funds back to you. I hope you had an enjoyable visit to the area and I hope you will give us another chance the next time your travels bring you to through town!
"Great Experience"
One of the most accommodating hotels we have ever stayed in.. We needed a first floor room and the gentleman (name?) at the desk made sure we got exactly what we wanted even though it was late in the afternoon. We were warmly greeted by Alice, who proved to be wonderful. We were both battling the flu. I wanted to get OTC meds for my husband and she told me of 2 places I could go and directions. When I returned, she obtained bowls and spoons for us and I microwaved soup for us. I can't thank her enough for all her help. We left rested and refreshed the next morning. Thank you Best Western Aladdin Inn in Kelso, WA.
Hi, I'm happy to hear that your stay with us was enjoyable and you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Comfortable and great value"
After arriving in Seattle we travelled to Mount Rainier NP where we spent most of the day. Our first night in Washington State and this hotel was comfortable and met all our needs. Breakfast choices were plenty and staff were super-friendly.
Hi, I am so glad you found us and found our staff to friendly. We strive to always provide the best service possible. We hope to see you again in the future!
"Highly recommend.."
Excellent customer service very quick on checking us in.. The staff was on there A game Breakfast was good and the pool was awesome will be staying at this same location when my daughter has more bowling tournaments here in this town
Hi, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Pleasant, but overpriced"
The good: pleasant staff, clean, has internet, pool, and exercise room. Not so good: Rooms are dated— our floor was uneven. The parking lot was small and awkward to navigate. I know inflation has hit everything this past year, but I felt the cost to stay here was way overpriced.
Hi Debra, I'm happy to hear that your stay with us was decent. We are in the process of expanding our parking lot and redoing all of our flooring. Hopefully the next time you are in town we will have all of our updates finished!
"Probably best in town"
We just drove through on our way to Seaside OR and needed to stop. Good location at a decent price. Just what we needed for a sleep. Breakfast selection is decent and don't have any major complaints. Staff was friendly.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area. We hope you had a nice visit to the area and a safe trip back home!
"my review"
We've stayed here several times over the years and will continue as the staff, ammenities, and overall atmosphere is excellent. We are recognized immediatly on sight and by telephone Ireccomend this hotel to anyone looking to stay at whenever visiting the area.
Hi Gary, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! And we are always happy to see you! We look forward to your next visit.
"Great place to stay"
Very clean room with no lingering smells. Very friendly and accommodating staff. Within walking distance of several restaurants and other shopping venues. The pool area was clean and the water was kept at a comfortable temperature. Overall I'd highly recommended anyone to consider staying ther.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our pool! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"House fire"
My family and I are going through a horrible experience having our catch fire and losing a lot of our belongings and severely damanging our house. We were out at the best western hotel for a little over two weeks while some of the repairs were going on and it was my husband myself and four kids. Three teenagers and a child. During our stay they made us feel like we were right at home. Through the horrible experience we were facing at home they helped relieve a lot of stress and our kids had so much fun they want to go back and stay again just for fun. The staff there are amazing especially Brad he met our needs in every way and made us feel the most at home. Thank you for the wonderfully and refreshingly amazing time to help us through our difficult situation. We will Absolutely be staying there again in the future.
Hi Christina, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Such a wonderful experience for have to stay there for almost 2 weeks due to a fire"
I would recombed thus hotel to anyone such a wonderful staff and they didn't even care that our 4 kids were acting like crazy kids and pestering them. They have an amazing free breakfast all fr5esh and hot. A big shout out to Brad at the front desk and all the Ladies for helping it was such a unscheduled stay and the stress of the fire at our house they made our stay very helpful and unforgettable.
Hi Terry, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. Have a great day.
"GREAT STAFF, OLDER HOTEL"
Staff extremely helpful, hotel and room clean, everything worked, beds were comfortable Hotel old so lots of noise transfer through ceiling and walls next door, room room rate a little high for age of hotel
Hi Darcy, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.
"The staff really makes this place special"
This physical space of this hotel is very clean and tidy but nothing that is going to blow your socks off. However, the staff here are stupendous and are so helpful I can't imagine going somewhere else. They help with all manner of your stay plus sites, meals and things to do in the area as well as giving local customs tips.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.
"Maintenance needed"
We stayed 1 night in this hotel. It was a last minute trip to Mount St Helen's. The room wasn't the cleanest we have stayed in and the bed was hard but the pillows were nice. The biggest issues the toilet wobbled and the sink literally wouldn't drain. I had to remove the pee trap and push the blockage out with a fork. I hope they have maintenance do a once over before people check in from now on.
Hi Michael, I'm so very sorry to hear that you had such a poor visit. We take pride in the cleanliness of our hotel. I will be making sure maintenance is checking the sink drains and toilets to ensure guest satisfaction in the future. We hope you had a good trip to the area and a safe trip back home.
"Great stay"
Our insurance made arrangements and I was pleasantly surprised. It was not dirty at all. We had white sheets and towels. I saw them bring in cartons of fresh eggs and there was plenty to choose from (waffles, burritos, sausage, cereal, etc.) It was quiet day and night. I can't say enough good things about the whole staff (especially the front desk). It isn't a new motel but clean and with a friendly staff that is there to help with any requests you might have.
HI Melodee, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Pretty Good"
Stayed here for one night on my way back to Oregon. The room was standard, clean, with a good bed. Check-in was efficient and the hotel was quiet, both day and night. Parking is a little tight, but not too bad. Breakfast was okay. As usual, the eggs were powdered (ugh). This looks to be about the best option in Kelso. I would stay here again.
Hi, I'm so glad you enjoyed your stay with us. I can assure we do not use powdered eggs, we crack them fresh every morning. We cannot stand powdered eggs either! We look forward to your next visit to our area.
"Perfectly Acceptable"
Stayed for one night as a party of 2 adults and 2 children. Front of house person was very friendly and professional. The lady in the dining room was exceptional, breakfast ran like clockwork. Great to have pool access on a pre-booked basis. Bedrooms and communal areas need significant redecoration.
Hi Denise, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Very Tired Hotel"
Front desk staff were extremely friendly. Hotel is very tired looking. Carpets are dirty. As entering from back parking lot, it was dirty, used gum on carpet that was there our entire visit (2 nights), and overhead light was flickering on and off the entire visit as well. The room was large but bathroom baseboard tile was dirty, sheets were clean but yellowed from use as were the “white” towels.
Hi, thank you for taking the time to write this review and share your experience. It's disheartening to learn you did not enjoy your stay and the hotel was not properly cleaned or maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.
"Conveniently Located"
We like staying here because it is close to most everything, shopping, golf course and restaurants. It is quiet and off the beaten path, but not too far from the freeway. It is usually very quiet for sleeping. Staff is friendly and helpful.
Hi Julie, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. I feel odd asking because you mention you liked our location, but you gave us a 1 out 5 for overall service, was that on accident? We look forward to seeing you again in the future!
"Music Conference"
We arrived a bit early, but the general manager quickly checked if any new rooms became available and found one just cleaned and sanitized. Very quick check in and thanked us for being a valued rewards customer. Breakfast staff was spectacular managing large families with young busy kids and us older folks.
Hi Jim, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"my review"
As we stay at this hotel several times a year ( and have been staying here for years ) we spread the word to our friends. It is always like we acended to the staus of royalty and are pampered here, by the staff, and will continually return.
Hi Gary, we always look forward to your visits and I am glad we continue to impress you! We look forward to seeing you the next time you go power shopping!
"Pee trap Very disappointed"
The room smelled horrible and the bathroom smelled like a truck stop restroom. Asked for a deep clean because I didn't want to move all my things a second time but couldn't tell the difference. The gentleman at the from desk was awesome and very welcoming but someone needs to start checking the rooms to make sure they are cleaned properly. I had to checkout early which sucks because I wanted to stay for a month since it was only 4 minutes from where I am scheduled to work.
Hi Neeva, While I'm happy to hear that you found our front desk staff to be awesome and wonderful, I am very sorry to hear that your stay with us turned out so poorly. I was able to find your reservation based on the internal review you left for us, and while I know we were unable to get the rooms cleaned to your satisfaction, know that we do appreciate the feedback and take it to heart. In the future we will be sure more care is given to odors in the curtains, as well as caulking discoloration! Given the opportunity, I know that we can do better. I sincerely hope your current accommodations are working well for you, but I hope you will give us another chance the next time the opportunity presents itself.
"Home away from home"
We are pilot cars in the wind energy industry. We have been working out of Longview on and off for two years. Ashley, the manager, and all of the staff go out of their way to make us feel at home. We never are able to say how many days we will be here but they always accommodate us. The hotel is very clean. Beds are very comfortable. The breakfast is very good hot breakfast. All of the staff here are friendly and helpful. I would name Everyone by name but the list is too long. Thank you for all that you do to make us comfortable and welcome.
Hi Victoria, we love seeing you come back! I am glad everything is clean and comfortable. We look forward to seeing in a few weeks!
"Clean and Great Service"
This hotel is super clean, yes it may be outdated, but it's well taken care of. Bradley, the front desk receptionist, is fantastic at his job as he goes above and beyond regarding whatever your needs are. The breakfast is delicious with the many varieties of food options. The little lady that works the breakfast keeps it stocked, hot, and moving. I appreciate the cleanliness of the pool as well. I recommend this hotel if you need to stay in the area.
Hi Crystal, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Top Customer Service and a Great Breakfast"
I have to say the staff here was incredible. The main desk person, Ashley, was super great. The maintenance people who helped out were tops and the person who serves in the breakfast made the best sausages. The breakfast center also has some food options that are grab & go which is nice. The accommodations were standard hotel fare; clean and adequate. The hotel is within walking distance of a few restaurants and the Amtrak station.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Would Stay Here Again"
First time in the area, read reviews of various hotels and chose BW. The hotel met all expectations with a friendly staff, clean room, and easy access to town. If ever in the area again, I would stay here without question.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.
"Fun Spring Break"
We have stayed several times at this hotel. It has a great indoor heated pool which allows a family to reserve an hour at a time for covid-safe swimming. The rooms are very comfortable. We always reserve a king bedroom with a sleep sofa and request a roll away bed for grandkids to stay with us. The delicious breakfast includes scrambled eggs, sausages, waffles, yogurt, cereals, muffins etc. We always enjoy our stay, the staff is very attentive!
Hi Mary, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Better than red lion, and super8"
Awesome staff served breakfast. Warm clean pool, and with the noon check out time I will be staying here only when I'm in Kelso WA. It was a welcoming experience walking through the door I had two children with me as well and we all had a great stay!!!
Hi Michael, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Six Minutes from Everything"
Everything I needed was within a 6 minute drive. And may I rave about the bed? That was the best hotel bed I've ever slept on! The room (a queen kitchen suite) was spacious and extremely comfortable. I will definitely stay here the next time I'm in the area for meetings.
Hi Bea, hank you for taking the time to share about your stay at our property. I'm happy to hear that your stay with us was enjoyable and that you found our beds to be excellent! We appreciate the feedback and look forward to seeing you next time!
"Great Stay!"
I read some of the comments before booking this hotel. All I can say is some of you expect Waldorf amenities and rooms at an inexpensive price. This is NOT a resort! The hotel staff at this BW location was very friendly. My room was clean, the bed was comfortable, and everything worked as expected. It is an older property but has a pool and exercise room. I have spent 67 nights in hotels in the past 7 months and this was one of the better experiences I've had. It's safe, not on a busy highway and has sufficient free parking. The price made it a good value. If you just need a place to sleep and shower this is a good choice!
Hi, I'm happy to hear that your stay with us was enjoyable and that you found us to be clean! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Best Western top places to stay"
Rooms were clean, homey, quiet and comfortable. Staff are attentive, friendly and knowledgeable. Pool is heated and relaxing. Enjoy a breakfast that you will enjoy and fill you up. Sleep in and check out at noon.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast and our pool! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to your next visit to our area!
"Customer Service and Clean"
Nice place to stay. Conveniently located for business. Staff is great, very friendly and responsive to all requests. This is one of the cleanest hotels I have been in, no lint in carpet edges and regardless of the weather I never saw marks, dirt or tracks anywhere. Breakfast is good too.
Hi Michelle, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"my review"
Excelent location & great staff..... We've stayed @ this location many times & will continue to do so in the future. If the COVID mandates are lifted & there's a return to a full breakfast program, it will be great.
Hi Gary, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. And we can not wait until everything is lifted and we can go back to normal breakfast! We look forward to seeing you in a couple of months!
"5 stars"
I've stayed here for a couple of days for holiday and my stay here was very pleasant. The reception staff was wonderful, especially Steesha who was very patient with me and told me about what I can see in the area. I wholeheartedly recommend this hotel and I will most definitely be coming back.
Hi, we are so glad to hear your stay with us was wonderful. We are especially happy to see you found our staff to be AMAZING! We strive to always provide the best service possible. We hope you had a great visit to the area and a safe trip back home. We look forward to seeing you the next time your travels brings you to our area!
"Coming home"
We are doing a wind energy project that loads at the port here. This has been going for 2 months. This hotel has been so accommodating. Ashley, the GM and all the staff has been understanding with our schedule. The rooms are clean, as well as the property. The beds are comfortable. Breakfast is hot and good. When we return from our run, it's like coming home.
Hi Victoria, I'm happy to hear that your stay with us is always enjoyable and you enjoy our breakfast! I am especially excited to hear that our staff has been AMAZING! We strive to always provide the best service possible. We love seeing you coming back to see us!
"MY review"
As I am temporately handicapped, every possible accomendation was made to adjust to my condition. The staff at this particular Best Western is fantastic. We always get a suite, with a kitchen, & truly make ourselves at home.
Hi Gary, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you the next time you are in the area for shopping!
"Disappointment"
Bathroom door broken and can't lock it.there was a smell in the room. Kitchen was clean and room was clean. Floors were clean and so was the bathroom. Fitness room was clean and they were cleaning the the swimming pool.
Hi Mariellen, I happy to hear that everything was clean but I do apologize about the bathroom door being broken. I have informed our maintenance department and they are getting it repaired. We hope you had a great visit to the area and a safe trip back home.
"Hotel Stay"
Bradley was extremely helpful with our reservations. He also suggested things to do in the area and his favorite places to eat. We would definitely recommend this hotel to anyone traveling in the Kelso area.
Thank you for taking the time to share with us again about your recent visit to our hotel! I see in your reservation that you are a friend of Brad's, so any friend of Brad's is a friend of ours, and I'm glad he was able to take good care of you. We hope you had a good visit and a safe trip home to the east coast. We look forward to seeing you again!
"Meh. Below expectations"
This place is below what I expect from a Best Western. The room was outdated, but that is not the main issue. The light switches were in very odd inconvenient places. The chairs to sit on were uncomfortable, And the bathroom layout was really outdated. On top, it is a ways from the interstate, and has security cameras which lead to one questioning the neighborhood
Hi Heidi, thank you for taking the time to share about your stay at our, and I'm so very sorry to hear that you had such a poor visit because we have an old hotel and too far off the interstate. Every hotel has security cameras for the protection of their staff and guests in any neighborhood, good or bad. We do hope you had a great visit to the area and a safe trip back home.
"Not best, not worst"
Room was acceptably clean, although arms of chairs & table top were sticky. My room had screens on the window, but most rooms don't. It was nice to be able to open it without getting bugs. Around the entry doors I used (including the front lobby door) are littered with hundreds of cig butts, like several layers deep. I don't smoke, so it was sorta disgusting. At front lobby door 3 trashcans were overflowing, so the crows pick at it and spread around the parking lot. The guy at check-in dished a bit more attitude than was necessary; apparently it was important for him to feel superior to his (stupid) Customer. Considering there aren't any motels in Kelso younger than about 30years this is about par.
Hi, thank you for taking the time to share about your stay at our property and I'm so very sorry to hear that you had such a poor visit. We take pride in the cleanliness of our hotel and we do not let the cigarette butts accumulate into many layers and we do not have three trash cans at the lobby door, only one that we keep cleaned out. Also I can assure you we have window screens on every one of our windows due to safety regulations. We appreciate your candid feedback and we hope you will give us a second chance to prove ourselves the next time you have lodging needs in our area.
"Great stuff"
So the outside doesn't look promising and the parking was weird(small) to say the least, but other than that this was a great stay. Rooms were clean, which is the most important thing to be honest, the staff was friendly and helpful then a mug. We asked for towels like 10 times and they always helped and didn't get tired of our many requests. Also they let us stay a long time in the pool over our allotted swim time! The breakfast was great with many options, but the potatoes need to be cooked longer. Overall a great stay and would easily do it again!
Hi, I'm happy to hear that your stay with us was enjoyable and found the room to be clean! I am especially excited to hear that you found our staff to be excellent! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Great people but not good for sleeping/ breakfast."
Honestly the is a quirky place like staying at your parents' old house 60's decor and all. The cons: the bed was hard as a rock and I slept very poorly.Thin wall and very creaky floors. Some of the faucets worked sporadically in that if you are planning on taking a shower at peak time in the morning your water may alternate scalding with freezing. Breakfast had some hot choices but potatoes were barely cooked and unseasoned. The sausage, though, was so salty it was inedible. Now the pros: the staff is amazing. Very friendly and helpful in finding things to do in the area. That alone bumped up the rating.
Hi, I do apologize for the hard bed and fluctuating water temperature in the shower, I will have our maintenance take a look at this to in sure guest satisfaction in the future. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Hospitable staff"
The staff really made an effort to be welcoming and helpful throughout our stay. Pool was great and room was clean. The FULL kitchen was awesome, especially traveling with kids. Check-in and check-out went fast.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our pool and full kitchen room! I am especially excited to hear that you found our staff to be AMAZING! We look forward to seeing you again in the future.
"Really solid stay"
We stayed here for one night and it worked out very well for us. The front desk staffer was friendly and got us checked in quickly. We never get upgraded, so that was a nice surprise. Also lucked out to not have any noisy neighbors, so it was a pleasant night of sleep. The breakfast is pretty bleak, even by COVID standards. But that was the only bummer of the stay.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and we were able to get you an upgrade! We look forward to your next visit to our area.
"Great location"
Clean, fast, no nonsense, VERY covid-conscious hotel. BOOK the swimming pool in advance. Otherwise you'll be super disappointed. The hotel staff wasn't flexible about dihonorable guest who didn't show up after booking the pool.
Hi Elisa, I'm so glad you enjoyed your stay with us and that you found the hotel to be clean. do apologize again for the pool issues, we cannot wait until our county opens back up so we accommodate more guests in the pool. We look forward to your next visit to our area.
"Quick stay"
Upon arrival at 8:20pm we were informed that our room had not been cleaned and we were unable to check in for another hour. This made for a rough start when traveling with kids. The beds were comfortable once we were able to get into them.
Thank you for taking the time to share about your recent experience here at our hotel. Again, I do apologize for the mix up at check in. I am, however, so very glad that I realized your room was dirty before you even left the lobby and that you still needed to go to dinner! The timing of your return from dinner worked out perfectly with the departure of the housekeeper who came in to clean your room. I'm also happy to hear that you enjoyed the comfort of the beds! We do hope you'll give us another chance to exceed your expectations the next time you're in the area!
"Met our needs"
Needed a room for a sports tournament. Rooms were fine but nothing special. No place for groups to hang out which is a bummer. Pool is small but works for the kids. There is a lot of food options nearby.
Hi, I am happy to hear your stay with us was decent and I am glad to hear the kids enjoyed our pool. I do apologize for not having any meeting rooms to hang out in. We appreciate the feedback and hope to see you again in the future.
"Love the best western vary friendly"
Everything was amazing the workers were very nice and friendly, we had the best time and will definitely be going back there for future trips and visits, the place is in a very convenient place to get to other places
Hi, I'm happy to hear that your stay with us was awesome and that you found our staff to be AMAZING! We strive for superior customer service. We look forward to seeing you again in the future!
"Okay Best Western"
This is an average Best Western Hotel. The staff was welcoming and helpful. The room was average size, but could use some updating, particularly the bathroom. The breakfast included a number of hot items, and was quite good. We had a few noise problems from the hallway, mostly kids running up and down. I would recommend this for a one-night stay.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We do apologize for the noisy children, we try to make parents control them but they do not always like to listen. We look forward to seeing you again in the future!
"Appreciate BW, Bonus Opportunities"
I travel to this BW weekly for business. The staff is couteous and helpful, friendly and knowlageable. The accomodations are clean, comfortabale and conveniently located. I appreciate the BW membership discount opportunities. Thank you BW.
Hi Susan, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Comfortable and Clean"
This is an older property but our room but had been updated. It was clean and windows opened which made it more comfortable. We had a 2nd floor room and there is no elevator if anyone has a problem carrying their luggage upstairs. It is in a quiet location about 1 mile from the freeway which was good. Our room was quiet and comfortable bed made for restful night. They did offer a limited hot breakfast due to COVID which you could take back to your room to eat. Staff was very friendly and welcoming. Would stay here again if in the area.
Hi Jerry, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We are also glad you found the rooms to be comfortable and quite. We look forward to your next visit to our area!
"Bouncy Floor"
The good: The hotel is clean and in a quiet area. Breakfast consisted of small hot grab and go breakfast wraps with a flour that had sausage links and scrambled eggs inside them, with no cheese. There was also yogurt and fruit available. The bad: The building is old, and the floor in the rooms on the second floor are, for lack of a better word, bouncy. When my small daughter was walking, the whole floor shook, and it sounded like a heard of elephants was walking. There is no elevator, so if you have physical limitations, you'll want to reserve a room on the first floor.
Hi Mike, I am glad you found our hotel to be clean and quite. We cannot wait until we can fully open up our breakfast with more options. Thank you for taking the time to share about your stay at our property, we appreciate the feedback. We look forward to seeing you again in the future!
"Nice hotel, small dated rooms"
Small rooms, with thin walls. Everything worked well and everything was clean. Just an older hotel. Just more of a Super 8 or Motel 6 type of room. Beds were comfortable. Right now during Covid, it's an express breakfast, so if you want something more that Continental, better plan on going out
Hi, I'm happy to hear that your stay with us was enjoyable and found the room to be clean! We do apologize for the minimal breakfast, we are hoping soon our local health departments lets us open our buffet breakfast again! We hope you had a great visit to the area and a safe trip back. We look forwarding to seeing you again when you are in the area.
"Great staff not so great room"
The rooms at super 8 is bigger and offers more. The coffee maker didn't work and the sink clogged couldn't get the a/c to give good reg temp either too hot or too cold hand to keep adjusting it. The maid kept knocking the next day and waking us for housekeeping even tho we purchased a second and third night terrible mattresses too didn't sleep well motel six had better beds
Hi, I'm so glad you found our staff to be friendly, but I do apologize for the coffee maker not working and the sink not draining. I do know you let the front desk know and we have had our maintenance go in and fix these issues. We hope you enjoyed your visit to the area.
"Best Western Aladdin Inn"
Hotel is decent. Kind of in a weird spot, but near lots of shopping and restaurants. Pet friendly. Bradley at the front desk was awesome! He was super nice and informative. Pool and gym; no spa or business center. I would stay again.
Hi, thank you for taking the time to share about your stay at our property. I'm happy to hear that your stay with us was enjoyable. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Comfortable and Convenient"
I stay here 3 days a week for business. The staff goes out of their way. Room is clean and comfortable. it is close, convenient and easy access to the varied needs I have while here each week. Three days from home is a lot and this is my home away from home. The BW membership rewards program and occassional extra bonus points are very worthwhile. Thank you Best Western.
Hi Susan, thank you for taking the time to share about your stay. I'm happy to hear that your stay with us was enjoyable and you found our staff to be AMAZING! We strive to always provide the best service possible. I'm also glad you found our rooms to clean and comfortable. We know you have options when choosing your lodging needs, and we thank you, that as a Best Western Rewards member, you chose to stay with us. We appreciate your feedback and look forward to seeing you again soon!
"Great choice!"
We were very impressed with Best Western Aladdin in. We received two emails prior to our stay, letting us know that breakfast will not be provided the same. Instead that they would have a grab and go. Other hotels that we have stayed in during the pandemic just simply cut their breakfast out completely. They also informed us the extra precautions that they are taking with Covid. When we arrived they even had sanitize pens on one side and used pens on the other. They also provided us a room that would accommodate us closest to the exit because we have service dogs. The following day I needed a late check out. We had no clue what time my husband would return to the hotel room. They accommodated me with extra time above and beyond their regular late check out. We will definitely stay here again. We were also asked several times if there's anything that we needed that they might be able to help us with. We were extremely impressed.
Hi, thank you for such a great review. I'm happy to hear that your stay with us was enjoyable and found the room to be clean! I am also glad you found our communication about what to expect during COVID-19 to be exceptional, we try our best to make sure everyone is prepared for our "new normal" when they arrive. I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to having you back again as our guest in the future!
"Decent but not great "
Decent hotel if you're stopping for a night. Clean and simple, and doing takeaway breakfasts. No restroom in the lobby which we thought was odd, and a bit far from the freeway. Probably wouldn't stay here again.
Hi, thank you for taking the time to share about your stay at our property. I'm so sorry to hear that your stay with us was not 100% enjoyable, but I am glad you found the room to be clean. Unfortunately we are about a mile off the highway, we have less traffic noise because of it. Please never hesitate to let us know if there is ever anything else we can do for you during your stay and we will do our best to go above and beyond to exceed your expectations. We hope you will give us another chance on your next visit to the area.
"If you need to be in Kelso, this place is clean."
We were headed to Mount St. Here and thought this was a good stop....it was clean and OK. Area was underwhelming and room was noisy ( we were 2 down from the back entrance and had a parking lot right outside our window.) I was surprised that the staff seemed to have NO idea about the best way to get to MSH or any visiting tips...not much else nearby. To visit there again, I would stay in Castle Rock. No buffet breakfast.
Hi Trisha, I am glad you found the room to be clean but I do apologize about the staff not helping you get to Mt. St. Helen's. There are only two roads to the mountain, so I will be talking to the staff to make sure they know those two routes. Due to COVID-19 and the health requirements laid out by our local county health department we cannot have a full buffet breakfast. It does state on our website we have limited breakfast service. We are hoping soon they will let us service a hot breakfast! Once again, I apologize for not meeting your expectations and we hope you will give us a second try.
"Great location and knowledgeable, helpful staff"
This was the first time in the Pacific Northwest. We traveled to visit Mt St Helen's for the 40th anniversary. The gentleman who checked us in explained that we may not be able to get very far due to the current COVID situation but encouraged us to get as far as we could because it would be worth it. He also gave us other options in the area to go check out so we could see more of the Cascade Mountain range and they did not disappoint. We asked about food options and he gave us several good choices. We have already decided to go back in the next few years and we will definitely be staying at this location again. The shower was the best hotel shower I have ever taken, good large shower head and lots of hot water with good pressure.
Hi Terra, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. I am also glad you loved our shower! We look forward to seeing you again in the future!
"best stay"
Very good stay, clean, friendly staff,fast internet, very good water pressure for shower, variety options for breakfast, check in and out fast and easy Thank you very much and I will be staying and recommending this for future stays
Hi, we are so glad you enjoyed your stay with us and you found our staff to be friendly. We are also pleased you found breakfast to be good and the internet was fast. We look forward to seeing you again in the future!
"Fine if it were a Motel 6"
The walls were thin enough that we could hear our neighbors clear as if they were in the same room with us. The furniture all wobbled on the cold tile floor. The bathroom door seemed like it was pulled out of a 1970's mobile home, even leaving a gap at the top of the frame. If this room had been a $50 Motel 6 room it would have been perfectly acceptable. But it was not. It was a $90 Best Western room. The staff were wonderful, the location great. But unless the price drops to match the quality of the room we will be finding different accommodations in future.
Hi Maren Cagle, we apologize for exceeding your expectations, but I'm happy to hear that the service you received from our front desk staff was so wonderful. We do apologize for the noisy room, we are in the middle of a remodel of the guest rooms and trying to find something to help eliminate noise between walls, as well as replacing flooring. We hope you had a great visit to the area and a safe trip back to Northern Washington.
"Our go-to hotel in the Longview-Kelso area"
We have stayed here multiple times over the past few months for basketball tournaments. The hotel is clean, well located and staff is great. The kids love the pool and breakfast is included. Can't beat the value here. We will definitely be back.
Hi Kayla, we are so glad you enjoy your stays with us and find our staff to be great, as well as the kids loving the pool! We look forward to seeing you again in the future!
"Greatest staff ever"
I always look forward to greeting the staff when I arrive. They are exceptional. So very cheerful and helpful. You can tell they love their work. The second thing I look forward to is the breakfast. The area is always clean and you won't go away Hungary. I hate to leave when the time comes. They are like familyl
Hi Joanne, I am so glad you feel like family when you come in! We love seeing you when you show up! I'm also happy you enjoy Aurora's breakfast and you always get full! We look forward to seeing you in March!
"Best Western Kelso/Longview Washington"
The Best Western Alladin Inn is conveniently located t,o many events: Fairgrounds and Event Center, Mt. Saint Helen's, Columbia River route to the coast, etc. The hotel is a clean well maintained facility that includes free hot breakfast, enclosed pool, wifi and other amenities. Staff is knowledgeable about the area, professional and courteous. We enjoyed our stay; thank you.
Hi, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Average hotel"
Average hotel but could and should be better for the price I paid but it was squatchfest weekend..... great service at front desk... great breakfast... nice pool area... nice beds... decent size rooms... outside appearance isn't the best... tweakers roaming on the side and back of hotel occasionally which made me nervous to park my car around back but that was the only available parking spots
Hi Nat, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. I do apologize for the homeless roaming around, we try are very best to keep them off the property. We appreciate your candid feedback and look forward to seeing you again in the future.
"Headed home"
Helpful and friendly front desk. Rooms clean and comfortable. And they take pets a big win with us. Breakfast was like all other places, simple food. Only wish they had extra pillows in the room other than that small thing very nice hotel.
Hi, I am so glad you enjoyed your stay with us and you found our staff to be friendly and the room was clean. I'm also pleased you got into one of pet rooms! We hope you had a great visit to the area and safe trip back home.
"Fits the bill!"
Pros: * Our rooms were ready when we arrived at noon. Awesome! * The room was clean and cozy, the heater/AC awarded or cooled things down as needed. My room had carpet whiling my traveling companion had nice LVF. * Very little outside noise was noticeable until morning. * Breakfast was warm and filling. Especially enjoyed the potatoes and gravy. Two different kinds of sausage - patties and links. Same with eggs, scrambled or an egg patty. Fresh hot coffee, teas, milk and juice. * Friendly front desk staff. Cons: The hot water in the shower didn't stay hot long enough. Showering at 6:45 am there should be a tank large enough to keep all showers hot as needed. And this isn't a terrible negative at all was just disappointing. Hopefully it's an easy fix.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! I do apologize about the hot water not lasting. We had one of our hot water heaters stop working this past weekend, but we did get a new one! We are hoping, with this new one the showers stay hot now! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"VERY NICE!"
Good experience! Brad was great on phone and check-in. Everything was clean and nice and the room was great. Very quiet. Loved that the TV remote had been sterilized and everything in room was spotless. Beds super comfy (firm but not too firm) and almost seemed luxurious, even for the less expensive rate. VERY happy with the rate at $91.00 for 2 queens.
Hi Marilyn, I am glad we exceeded your expectations. I'm really excited to hear that Brad was so wonderful and the room was spotless when you checked in. We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Always stay at a BW"
A++ in all categories; keep up the quality of your hot breakfasts, they are awesome. Be certain the guests are signed up for the Rewards Program. If they are not, then sign them up. Bradley went the extra mile to register me with the Rewards Programs, and I am very grateful. Very professional staff, and everything was in tip-top shape. I feel at home whenever I'm at a BW, and this stay was typically perfect. I am too tired to write 200 words tonight. I suffer from congestive heart failure and am exhausted most of the time. But I feel strongly about my allegiance to BW so I'll try to give you 200 words. More about your BW team: usually check in is very brief, but there were no other guests arriving, and Bradley and I got into a very interesting conversation about seamanship, including discussions about incredible adventures we'd experienced while at sea. About fifteen minutes elapsed, and it was as if it was only two minutes! This, after an arduous day of litigation in Seattle. Ashley, the general manager, met me the next morning. She was obviously a talented, alert, caring manager for BW. I enjoyed our contact.
Hi John, I am so glad we exceeded your expectation at check in with Bradley sharing his stories with you! We greatly appreciate your feedback and hope you have a wonderful holiday and you had a safe trip back home. We hope you come visit us again soon!
"Fair value but noisey"
This appears to be an older property given cosmetic upgrades. The staff was friendly and efficient. The rooms, however, did not insulate well from neighboring sounds (voices and plumbing). Listening to the guy next door holler at his ALEXA for some minor bit of information at 2:30 AM did wake us up and detracted from an otherwise okay night of sleep. Good breakfast offered-complimentary.
Hi Jack, I'm glad you found our staff to be friendly and efficient but I do apologize for that noisy neighbor. We are working on trying to insulate the walls some how to reduce the noise, we are thinking spray insulation. Hopefully this is installed by the next time you come back. Your satisfaction is important to us and we appreciate the feedback. We hope you had a great visit to the area and a safe trip back home.
"Older hotel in need of update"
Lower standard than typical BW hotel. Small rooms, uncomfortable foam pillows, wood floor not very clean, average breakfast. Location is several miles off freeway. Does have small pool. Would not stay there again.
Hi Stephen, I am sorry we did not exceed your expectation. We are up to Best Western standard, we get regular visits from corporate to make sure. We are an older hotel about a mile off the highway, but we are starting a renovation to the guest rooms to spruce the place up a bit. I will be talking to the housekeeper that cleaned this room to make sure they thoroughly clean those wood floor, so it does not happen again in the future.
"Mountain trip"
Arrived on a Friday night for 2 nights . Check-in was good . They suggested a place to eat and direction to get there . This is a typical for this chain . Room was comfortable and clean . Breakfast was good and well stocked. Would stay again as this was a good value .
Hi Daniel, I am glad you enjoyed our stay with us and found check - in to be adequate. I am also glad you enjoyed breakfast. I hope you had a great visit to the area and a sage trip back home.
"Best Hotel in Kelso, WA - Exceptional Value, Service Staff."
One of my favorite hotels to stay during my travels. I travel a lot and always choose this hotel as I have always been very pleased with the service. Staff goes out of their way to make your stay comfortable. A pet friendly hotel which is a must for me. Recommend this hotel to anyone.
Hi, I am so glad you enjoyed your stay with us and you found our staff to be wonderful! We look forward to seeing you on your next trip this way!
"Very nice for the price"
Outside is nothing special. Parking a bit tight. However, the inside is very nice. Appears to be old but newly renovated. Clean. Exceptional breakfast room with lots of variety. Staff was very friendly and helpful. Close to a long list of restaurants.
Hi Judy, we are glad you enjoyed your stay with us and found our staff to be friendly! Also that you liked breakfast! We hope to see you again in the future!
"Happy Classmates"
We appreciated the proximity of the BW Aladdin to the activities in which we were involved. It was clean and we felt safe with the inside hallways. The rates were reasonable, rooms clean, coffee good (we didn't eat breakfast with you because of other plans), staff was very pleasant and helpful. We were definitely recommend the Aladdin Inn!
Hi, we are so glad you enjoyed your stay with us and found our staff to be helpful. Also that you found us to be clean and safe! We hope to see you again in the future!
"Great staff and clean rooms"
The staff is friendly and super helpful. The rooms are also very clean although the furniture is a little dated. This is my second stay and I find the location is very convenient. Next time I will try the breakfast.
Hi, I am so glad you enjoyed your stay with and found our staff to be friendly and helpful! We starting a renovation which actually started last week, where we are replacing all the flooring in the guests and once that is done we will be redoing the decor as well. We are hoping this will spruce the place up a bit! We hope you had a great visit to the area and a safe trip back home.
"Great Customer Service"
We arrived with 4 motorcycles (3 Spyders and a 2 wheel motorcycle), the evening front desk person made arrangements for them to be in a well lit area, went out of his way to put safety cones around the bikes, and provided towels for us to wipe them down in the morning. This was over and above what we expected, GREAT CUSTOMER SERVICE and he should be recognized for it ! ! !
Hi, I am so glad you enjoyed your stay with and you found Brad to an all star! I will be recognizing him for his efforts and thank you for the feedback it is truly appreciated! We hope you had a great visit to the area and a safe trip back home.
"Great breakfast"
This is a fabulous location. Comfy beds,a pool a scrumptious breakfast just to name a few of the amenities. Brad was so informative about the area.all the staff was friendly and the rooms were very clean.
Hi Vicky, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING and our rooms to be clean! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Enjoyable stay"
We stayed at this inn while visiting Mount St. Helens. Kelso is a nice and pleasant small town, with everything at your fingertips, including a shopping mall and a Target store right off of the exit. While the inn is not right off of the Interstate, it is a very short drive to the hotel from the exit. We stayed on the second floor. There is no elevator in the hotel, so if you have difficulty carrying luggage up steps, you should ask for a first-floor room. The room was very comfortable. We used the large indoor pool while we were there, and the temperature was neither too warm nor too cold. There was no hot tub, which we would have liked. They have an exercise room next to the pool. The desk clerk gave us a list of recommended restaurants. We ate at the Chinese restaurant next door, which was okay. I'd definitely stay at this inn if I were in the area again.
Hi Karoleigh, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our pool! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future and hope you had a safe trip back home!
"Clean, modern room, good value"
We stayed here one night because of its proximity to Mt. St. Helens. Room and bathroom were clean, bed was comfortable. The room had a small kitchenette area, also very clean. Staff at front desk were friendly. Breakfast area clean with typical Best Western fare. Rates were very reasonable!
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be friendly! We look forward to seeing you again in the future!
"Oysterville via Kelso"
The staff was very pleasant and helpful, especially Bradley that was our check in clerk. He was polite, happy, informative and energetic. The Inn is basic but very clean and kept in good shape. Nice stop over.
Hi Mark, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Wonderful value"
I've stayed at many Beat Westerns. I've paid more than twice the price and gotten less than half the value that I got here. The room was quiet, clean, everything worked perfectly, the bed was very comfortable and the breakfast, while standard in fare was prepared better than many other motels, not to mention excellent coffee.
I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast and found the room to be clean! We hope you had a great visit to the area and a safe trip back home!
"Such a clean room...."
We stayed for one night visiting Mt St Helens. I think it had one of the cleanest bathrooms I have ever seen in a hotel....and that includes some very high end ones that cost considerably more per night than this did.
Hi, I'm happy to hear that your stay with us was enjoyable and that you found our room to be clean! We look forward to seeing you again in the future!
"Wifi missing and breakfast disappointing"
The Wifi was ok only within 5 meters of the lobby. No relay installed !!! The breakfast was basic and was in a impersonal and too small breakfast room. Coffee was available during the day, but at 5 pm, all thermos bottles were empty.
Hi Emmanuel, thank you for taking the time to share about your stay at our property, and I'm so very sorry to hear that you had such a poor visit. I do apologize for the internet issues you had, unfortunately this past week we did have one of our routers break down and we had to have a technician come out to get it back up and running. Thank you for bringing to our attention the coffee pots being empty at 5pm, I will be using this as a training tool to insure this does not happen again in the future. We hope you had a great visit to the area and a safe trip back home.
"Great stay and great price!"
We stayed here one night before heading to Mount St. Helens and it was perfect. Some people complained saying this hotel was "tired" I didn't think so at all. I suppose it's all subjective! Our room was really nice and spotless too. People working the front desk were friendly and eager to give suggestions on things to do in the area. Free breakfast in the morning was great. Plenty of free parking on site and close to grocery store, fast food and restaurants. Overall great value for what you get!
HI, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Terrific stay in Kelso"
Really good place to stay in Kelso. Attractive property, friendly helpful staff. Room was spacious and comfortable with a full kitchen . It was quiet and the bed was very comfortable. It is a fairly short walk to several restaurants and fast food
Hi Ron, I am so glad you enjoyed your stay with us and that you found our staff to be friendly and helpful! We hope you had a great visit to the area and a safe trip back home. We look forward to seeing you in the future!
"Tired property"
This BW needs an overhaul. Tired carpets, towels, bed sheets. Breakfast in a room which made obtaining the food disjointed and disorganized. Room very small as well which meant there could be times when no chairs were available. I won't stay at this BW again.
Hi Scott, thank you for taking the time to share about your stay at our property last month, and I'm so very sorry to hear that you had such a poor visit. We have started a renovation, replacing all the flooring and the decor in the room. We are hoping this will spruce the place up a bit. We appreciate your candid feedback and we hope you had a great visit to area and a safe trip home.
"Clean, but not great"
It looks like they updated the rooms, which were nice. But the bed was old and uncomfortable. There was actually enough water coming from the shower to get clean, but the drains in both the shower and sink were very slow. Breakfast was ordinary, but the potatoes were unseasoned. And my pet peeve - the tea water was heated in a pot that has held coffee so that the coffee oils really made the tea taste awful. More outlets for charging phones and other electronics were desperately needed. The only usable outlet was next to the sink for the hairdryer. The staff was friendly and nice.
"Adequate"
We were in Kelso for business and chose the Best Western because it had the #1 rating on Trip Advisor. It met our minimum requirements for an overnight hotel. Our queen bed room was small and had two straight backed chairs as well as a small table. Bed was comfortable. Everything was clean except for what appeared as mold in the shower. The sink is outside the bathroom, which is a nice benefit. Walls are paper thin, so all sound carries. The breakfast area has the typical cereal, muffin, bread, juice, bananas, oranges, yogurt, scrambled eggs, sausage and waffles. Breakfast room is a bit crowded. There is an indoor pool that appears well maintained. There was construction/renovation near our room during the day which was annoying considering we were both worn out from travelling and meetings and desperately needed an afternoon nap, but it was not possible with all the hammering and sawing. I was about to ask for a different room when the contractor told me he was almost finished for the day. We'll check out some of the other lodgings in town on our next visit.
Hi Lynn, thank you for taking the time to share about your stay at our property, I'm so glad you enjoyed your stay with us. We do apologize for the construction noise, we are updating the hotel and we would have more than gladly moved you to a new room on the other side of the building for less noise. Also I will be looking into the mold in the that room and making sure it is taken care of. We appreciate your feedback and hope you will give us another try next time you are in the area.
"Nice, clean room without all the bells and whistles "
If you're looking for something fancy, this isn't it, but it's a nice stay with a clean room, good breakfast, and solid service. We enjoyed our stay. It does not have an elevator so handicapped may want to request a first floor room.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and breakfast to be good. We look forward to your next visit to our area.
"Great service and really clean "
We really were impressed by the Aladdin Inn. Went for a girls fast pitch tournament with 13 families. The rooms were comfortable and clean and roomy for my family. Breakfast was hot and filling and so many options to satisfy each person with different tastes. But a special shout out to Bradley at the front desk! His customer service was second to none I've ever experienced before! He was helping 3 families when we walked in and was obviously super busy handling all aspects of check in and guests requests. He did it with light hearted banter and a huge smile. He was like this the entire weekend! Good hotel but he made the difference of a great stay and experience.
Hi Heather, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found Brad to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Comfortable Beds, Convenient Location off I-5"
Older hotel and could use some renovation. But the staff was very nice and the room was comfortable. Desk and extra chair. It could use a few more outlets to use for a phone charger, etc. The only accessible extra outlet was by the vanity, which was separate from the toilet area. Beds were comfortable. Toilet/shower area was very small and the door seemed to scrape the floor a little when you opened it. The bath mat did not fit under the sweep of the door, which was a bit inconvenient. The shower was very loud when the people in the next room used it but we didn't hear any other noise from next door. Breakfast was nicely stocked and had many choices. For dinner we drove about a half mile into Longview (the cities are right next to each other) where there was a shopping center with several options. A comfortable stay for one night on the road.
Hi, I'm so very glad to hear that your stay with us was an enjoyable one! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will be letting our maintenance know about that door scraping the floor so we can get it sanded down! We look forward to seeing you the next time your travels bring you to the area!
"Aladin Review"
Although the Inn has a few short comings in Room 110 {lack of electrical outlets/shower curtain too short), our stay was quite comfortable with a friendly staff. Breakfast was hot, plentiful and tasty.
Hello! Thank you so much for letting know about the problems you had with your stay. I agree that room 110 in particular is a little on the odd side, but we will definitely look into the issues you had. I'm so glad to hear that you otherwise enjoyed your stay and our staff! We hope to see you again soon!
"Beginning stop on our journey"
This was a 3 night stay for my wife and I as we explored Mt. St. Helen's, Mt Raynier, and the Columbia river area.The room was clean, the breakfast was good, the internet was easy to use. The staff was helpful. We had no complaints. We recommend this location.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. Also that you found our rooms to be clean and breakfast to be delicious. We look forward to your next visit to our area!
"Comfortable stay"
Positives were friendliness of staff, clean room, convenient location, and a really great shower. We didn't try the breakfast. On the less favorable side we didn't find the bed all that comfortable and the biggest down side was noise from the room next door. It sounded like the conversations were happening IN our room, not next door. For the Longview-Kelso area I'm sure this property is near the top of the list but the noise factor would probably cause us to try another motel if our travels take us back to the area.
Hi, thank you for taking the time to share about your stay at our property, I am especially excited to hear that you found our staff to be friendly! We strive to always provide the best service possible. But I am sorry the neighbors where so noisy. We do have plans to do some updates and we are trying to see if we can get better insulation in the walls. We are hoping this will help limit the noise from neighboring rooms! We hope you had a safe trip back home and hope to see you again in the future.
"Awesome"
Brad is great. Keep up the good work,. I did get my car broken into my first week. Parked in the back and it wa unfortunate but all in all it was fine. Breakfast was the same thing over and over with no deviation. The hostess was great and very nice.
Hi Joel, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. I do apologize for your car being broken into but I'm glad everything worked out. As for breakfast we would love suggestions on how to improve it! We look forward to seeing you again in the future!
"PERFECT FOR MT ST HELENS STOPOVER"
Stayed here for 1 night at the end of August 2018 on our road trip. Wanted somewhere not too far away after visiting the amazing Mt. St. Helens. Have to say I was pleasantly surprised. Easy to find and just a short drive off the highway. We had a huge room with kitchen and bathroom. All very clean. Loads of free parking. Had a good meal in the Chinese restaurant right next door and a good buffet breakfast in the hotel the next morning. Would definitely recommend this hotel for a stopover.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! We look forward to seeing you again in the future!
"Comfy roomy room"
Spending the week here for my husbands work. The room has a oven and strove which is very important for us. I am able to cook a full on dinner, last night I cooked a whole chicken in our room. This place is clean and quiet, the staff all are very nice
Hi Kimberly, I'm happy to hear that your stay with us was enjoyable and that are staff was wonderful. I'm so glad you liked our kitchen units, they come in handy when you like to cook! We look forward to seeing you again in the future!
"Disappointed"
My boys and I were very disappointed with this place. During checkin we were treated as if we were dishonest and trying to scam them. I was over charged for my stay by almost 40.00... they tried to charge me even more I believe it was an additional 50.00 for a roll away bed and for my son to stay in the room overnight.
Hi, I do apologize for the stuff making you feel dishonest. You where not over charged for your second night stay because you stayed in a larger room it was more expensive then the first night you stayed. Also you prepaid online for the first night and that makes the rate cheaper. Please feel free to give us a call if you have any other questions.
"Nice clean quiet place"
We always stay here - the rooms are clean- it`s a quiet little place . The breakfast is good and they are on top of keeping it stocked up and clean. We always ask for a certain room and always get it!!!
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am so glad we were able to get you in the room you like! We look forward to seeing you again in the future!
"Great helpful staff"
Hotel is quite old & in seemingly bad area of town, The hotel has private security & cameras everywhere though. Most annoying was the noisy heater/AC unit. Had to turn it off overnight & the room got quite cold by morning. Brad @ checkin was great in advising where to eat based on our likesCheck in & check out was easy & quick.
Hi Jerry, I'm sorry that we did not exceed your expectations, but I am excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. Also we are in the process of replacing all of our heaters, hopefully during your next visit we will have all those heaters replaced!
"Nice & friendly staff"
Convenient location, nice room, and great breakfast. Pool was nice and clean. Staff went above and beyond when I needed to print some documents. The Chinese restaurant next door was an excellent dinner choice.
Hi, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast and pool! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Clean room and a great breakfast"
The room was clean, the staff was polite, the breakfast was excellent, and the price was reasonable - just what I've come to expect from Best Western. The hotel room was not new or recently remodeled, but it was clean and quiet. Neither my wife nor I enjoy breakfasts that are all sugar (sweet rolls, waffles, etc.) with no protein, but at Best Western we can get eggs, bacon, sausage, etc. in addition to a variety of fruits and baked goods. This hotel provided the variety we wanted.
Hi, I'm happy to hear that your stay with us was enjoyable and that are staff was friendly! I am especially excited to hear that you found our breakfast to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Clean and nice"
I stayed here for one night for work. Check in was quick and friendly. The room was clean and had everything I needed, including a microwave and fridge. The pool looked great, but I didn't use it. The breakfast was good with hot eggs and sausage and lots of other choices.
"As Expected. Great Breakfast Included."
Having spent the day at the Mt. St. Helens area, this was our night time choice. It did a fine job. Updated. Clean. Good breakfast. Shower amenities (shampoo/conditioner) were nicer than many budget motels'. One note: there is NO elevator, but the highest floor is #2 so it's not like a single flight of stairs, split by a landing, is a big deal. Another note: we got the suite for our family of 6. But it offered no pullout sofa, so that was a disappointment.
"Better than expected stay"
Positive: speedy check-in, all parking area brightly lit, great room layout (partial wall blocked the lights of bathroom), spacious room, kitchen facility was very helpful to us as our son was in a local tournament & had to play late into the night 9 pm & had to play early the next day. Eating healthy at restaurants during those late & early hours were not an option so the kitchen (with good size fridge) was very handy. Good beds, abundance of light fixtures, very clean corridors, they accommodated our request for a quiet room, breakfastNegative: check in desk activated our cards for 1 day only when he confirmed that we were staying 2 nites, room generally clean except for stains on the carpet, bath tub plug not working but was promptly repaired, the 1st nite, heater was very loud even though on low heat setting, the 2nd nite we had it on high heat setting & the noise level was more bearable. Breakfast juice not drinkable - too diluted & oj tasted like medicine
"Such A Pleasant Experience!"
Based on reviews here, we chose this hotel because it was convenient to Mt. St. Helen. The lady at the front desk was absolutely wonderful! We arrived a little early and she cheerfully check us in! The room was fine, but as it is as several other Best Westerns, the bathroom sink was in the room so it's hard for one to sleep in if the other is an early riser. All in all, it was a great experience!
"Good Place to stay"
Staff was extremely helpful. Room was clean and well laid out. facility was located close to expressway making it easy to get to and get back on road. Overall we had a great experience at this location.
Hi Russell, I'm happy to hear that your stay with us was enjoyable! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Nice Place"
We stayed at the Aladin Inn on the way to Mt. St. Helens. Good place for the trip. The property is nice; very similar in feel to other chain hotels. It was clean and well maintained (they had actually very recently changed out the windows. Ours still had the sticker on it.). Breakfast was the usual chain hotel breakfast. It was served in a nice little breakfast area. Staff was pleasant and seemed interested in our welfare during our stay. Would stay there again.
Hi Mike, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. And yes, we are in the middle of replacing all of our windows, I do apologize for the sticker still being on your window! We look forward to your next visit to our area.
"nice place for one night"
Hotel was a little hard to locate, but once I did, check in was a breeze. Clerk was very friendly and made sure there was parking close to the door I had to enter for my room. The room and bathroom were great, bed was comfortable, it was quiet even the though location seemed to be heavily traveled. I can't complain about the service or hotel itself really. I was not impressed when I pull up at first, but the once inside it was worth the one night stay.
Hi Barb, I'm happy to hear that your stay with us was enjoyable and that you found our staff to be friendly and accommodating! We strive to always provide the best service possible. We appreciate your feedback and we look forward to seeing you again in the future!
"A good place to stay for a great breakfast"
Best Westerns have great breakfasts in the morning and this one is no exception. The hotel staff is very friendly and helpful. The rooms are older and the beds are hard, giving you a nice back ache in the morning. The shower is very weak (low water pressure) and the drains run slow because they are clogged.
"Nice place"
This is an older hotel but offers a very comfortable stay. The room was clean, the front desk clerk was friendly and the breakfast was great. As long as you're not looking for a very modern hotel, I would recommend the BW Aladdin Inn.
Hello, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area!
"Typical good chain hotel"
Absolutely fine. Nothing to complain about. Friendly staff and great bedroom and bathroom. Bedroom has a good sized fridge and microwave. Bed was very comfortable with lovely new linen. Hotel has a small indoor swimming pool. Breakfast was adequate rather than spectacular. A hot self serve buffet is difficult to keep fresh.
"Great value and relatively close proximity to Mount St Helens"
We stayed one night here as we wanted to explore Mount Saint Helens. This seemed to be the closest Town that there was good accommodation. The room was clean and very comfortable. The staff were pleasant and the breakfast was better than your average hotel breakfast. The Chinese food restaurant was also quite good and well priced. I would definitely stay here again if we needed a hotel in the area. It was fairly priced and excellent value for money.
"Best Western Aladdin Inn"
We stayed here for one night on route from Newport to Seattle. The room was clean and comfortable. Noisy AC. The parking lot was being repaired and closed. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. Front desk staff was friendly.
"Solid"
Good show all around. No issues and the breakfast was pretty good. Nice pool and fitness center. Friendly staff. I've had worse experiences in hotels but not not many better ones than this. Plus the Chinese place next door is pretty good.
"Comfortable but needs work"
First off the positive news: they have a large dining room for breakfast and a wide variety of offerings. The staff I encountered upon check in and departure were very friendly and efficient and came up with a good restaurant recommendation that was within walking distance. Now the negative: I was upgraded to a suite and I wish I had the option to refuse. For a solo traveler it was a waste. The suites have kitchens and unfortunately the person across the hall from me cooked something that lingered in the air all night. The room I stayed in needs a makeover. It smelled musty and old and for a suite I was surprised at the size or lack of size of the bathroom. The thing that really irritated me about the suite room though was it was very difficult to watch tv laying on the bed. The tv was in the center of the room in front of a table and the bed was in the right hand corner. Therefore to watch tv you more or less had to sit at the table. Since I wasn't cooking I would have preferred a room where I could have relaxed on the bed and looked straight at the tv. I think the pricing for this hotel is reasonable and it is a great place to stop in between Seattle and Portland.
"A Great Location for Exploring Mt. St. Helens"
If you want to explore the north and south side of Mt. St. Helens National Volcanic Monument, the Best Western Aladdin Inn is centrally located. There are restaurants nearby and it is not far from the Interstate 5. It is a clean, comfortable property with reasonable prices, and an ample breakfast.
"Surprisingly great"
Who knew that this little hotel in Kelso would be such a find ? Nice staff, comfortable rooms, everything well maintained, good mattresses, fluffy towels, ample breakfast, free parking, wi-fi and not expensive. Very well maintained. There is nothing to complain about here. The only downside is that if you are on the first floor, you can hear the guest's foot steps above you, so let's hope they go to bed earlier than you do! I booked a suite and it was quite large with a kitchenette, sofa, table and lots of room. In spite of being fairly close to a major street, you can avoid the traffic noise by turning on the a/c or just the fan.
"Good value, comfortable stay "
We are east coasters and stopped here on our way from Mt Rainier toward Portland. Bradley at the front desk was awesome as we checked in. He got us a roll away right away even though we hadn't reserved it. Rooms were clean and comfortable. The breakfast was more than we expected - hot eggs, sausage and potatoes! Along with all the other continental style food. Was happy to fill our stomachs before setting off on another leg of our trip.
"Another Pleasant Stay at Best Western"
Best Western properties have become our go-to hotel chain to book on road trips and vacations where we want a basic, no-frills stay at a good price. The chain is ubiquitous throughout the west, and even mid-sized towns often have two or more properties to choose from. The staff at the Aladdin Inn were friendly and helpful, and they put us in an upgraded room with a small kitchenette with lots of space--perfect for our family of three. Breakfast was good, with a waffle maker, sausage, eggs, a selection of breads and pastries, oatmeal, juices, coffee/tea, dry cereal, and yogurt. Plenty to choose from, although our main complaint about the breakfasts as BW remains: everything used to server and eat it on is disposable, and there is no effort made to recycle anything.
"Old building with small bathrooms"
This is an older hotel which has been completely renovated. The rooms are large and clean. However, the bathroom has only a tub and toilet and is very small. The sink is located in the main room. The staff was very friendly and accommodating. The breakfast is one of the best I've had at these type of hotels. The only reason I'm down grading this hotel from other reviews is age and bathroom size. It is a two story hotel and does NOT have an elevator. If these are not an issue for you, I highly recommend this hotel.
"Almost to Portland"
If you need a place to stay on your Portland this Oregon this is great place. There is lots of stores around the hotel and lots of different restaurants. They also have a great breakfast and indoor pool.
"Don't judge this book by its cover!"
I reserved a room here over the Internet based on previous reviews but I must admit I was wondering about the relatively high ratings when I drove into their parking lot. The outside reflects of an older place that, I hoped, had been renovated on the inside. It turns out I was right! The front desk area was clearly redone, my room was accessed by the “modern” key card that tapped the door to unlock it. My room was clean, the usual shampoo and soaps present. The coffee pot, one of those one cup jobs, worked well. The shower head was updated and the shower curtain was clean and unstained. Breakfast was a pleasant surprise: fresh cut watermelon slices, chafing dishes contained breakfast meats, eggs and potatoes. This was the equal of much more expensive hotels where I've stayed. And, the coffee was better than expected. The owner of this place should be complimented for the detail and quality of this renovated building. I was told they were working on replacement of their HVAC system. Word has gotten out, they had no vacancies when I was there. Stay there again? Definitely, there is clearly value for the money here. Well done!
"For a small town - Great Place!"
We were going to be doing the St. Helens Johnston Ridge Observatory and Educational Center with a few hikes the first day and planned for the Ape Caves the second day so we were looking for a place in the middle. This was a perfect location for us. When we checked in the guy at the front desk was super kind and had a few suggestions for the Ape Caves. The room was clean and cool (it hit 102 that day). Nothing fancy, but a good size. We went down to the pool which was very clean. We all slept well. It was quiet and the beds were comfortable. The breakfast the next morning was what you would expect for a hotel breakfast (eggs, potatoes, waffles, oatmeal, breads, cereal, fresh cut watermelon, etc.) Counters and tables were very clean and an employee was constantly checking everything. When we checked out the woman at the front desk was just as friendly as the guy when we checked in! In the end, if I am ever needing to stay in Kelso again, I would stay here without a second though.
"Kelsey stopover"
Upon check-in, we were told the computer system was down so everything was done by hand. Front desk was very professional. Back parking lot is being repaired and closed so we were sent next door to the school parking lot for the night. We were at the front of the hotel, but didn't hear any street noise. Breakfast fare was average. At check out, again the staff was very professional.
"Quite simply the best hotel stay ever!"
This was our best hotel stay in any city ever. Everything was perfect, from the efficient check in by Tony, to the immaculate room, blazing WiFi, finished by the perfect breakfast in the morning. They even had fresh watermelon! It's easy to see why this is the number 1 ranked place on Trip Advisor, they deserve it. Looking forward to staying here again.
Hi Daniel, I'm happy to hear that your stay with us was enjoyable and that you enjoyed our breakfast! I am especially excited to hear that you found our staff to be AMAZING! We strive to always provide the best service possible. We look forward to seeing you again in the future!
"Clean and nothing out of the ordinary"
This place was clean and the beds were comfortable, nothing out of the ordinary. Just don't get the room by the stairwell and outside door - very noisy in the morning. The morning breakfast was nothing special.
"Pay Attention "
This place is not out of the way, but if you are not watching you can miss it. Parking is a bit convoluted and spread out, but it seems a quiet enough area that you don't have to worry about it. The rooms are clean and quiet. Big priorities for me. Probably put this place high on my list to stay in when I return to this area.
"Good comfortable place close to town."
My room was everything I expected. Ashley was a great help. I stayed here several nights because she was so kind. The breakfast was sufficient to start the day, but got boring after the 3rd day. Weights and exercise equipment lacking.
"Comfortable, basic stay"
This Best Western location is fine. Nothing fancy but nothing really wrong with it either. The front desk staff was great, both when I called to make my reservation and when checking in. They were friendly and knowledgeable. This is an older building and lacks an elevator. Please be aware if mobility (or just a lot of suitcases) may be an issue. The rooms were also fine. Nothing spectacular. One thing I tend to judge hotels by is their shower curtain. I know, it's silly, but I HATE it when a flimsy curtain sticks to my legs. This hotel had one of those cruddy curtains. The room had AC and it needed it the day I was there. I was quite grateful for that, it was hot! The bed was comfortable and spacious enough. Parking was a bit limited, I had to park in the very rear of the building. Breakfast was hot and fresh and there was a staff member on call if needed. She was doing a great job.
"$30 pet fee is OUTRAGEOUS"
This is a decent Best Western with clean rooms and very good service. The location is so-so, the breakfast and parking are adequate. The problem is the $30 pet fee............Really? Those of you who travel with a pet understand that hotels charge $15-$20 per night for a pet. I get it. $30 is just too much. The Guest House Inn and Suites, over in the shopping center (With much better parking by the way) charges $15.
"Great breakfast"
The Best Western in Kelso is an average motel like many of the brand. Rooms are average size; beds are comfortable. It's a very clean place. Parking is good. The breakfast is Excellent - a full breakfast with lots of choices - yeah for oatmeal, not instant! Staff is very friendly and overall it's a good place to stay.
"Comfortable and easy to find off the I5"
Clean and comfortable rooms in an older Best Western. Well kept and maintained and excellent, helpful staff. Great breakfast items and choices, easy parking and easy to find. Great prices for the area and would not hesitate to stay here again. Very easy to visit Mount St Helens from here.
"Ridiculous dog charge!"
We arrived in Kelso without a reservation for the night and thought we would get a price here. Their last room (we didn't realize Kelso was a destination location) was $93.00 for 2 adults and $30.00 for our dog!! We passed, we are taking a stand against properties that gouge travellers who travel with their dog. It is beyond me why there is a charge to begin with (extra cleaning? HAH!) as rooms should be cleaned to a high standard to begin with and not only after a dog has been in the room. If you're traveling with you pup pass on this old property and look around town. We found a great pet friendly property that didn't charge a cent for the dog.
"Clean!"
We stayed last night. It is right downtown in a cute little city. Very clean, good rate. A surprise find and I would stay again. They were redoing the windows but did not start work until about 930am. They have 4 rooms reserved for dogs. When you walk past the stairwell you get a brief smell of dog but not overpowering. Room was well lit and clean and inside and outside of hotel was clean. Staff was very kind. We ate dinner down the street at Stuffy's and it was good. We missed breakfast and I grabbed a latte at Red Leaf Coffee down the street.
"Maryott at the Best Western"
Excellent employees and service. Management was well versed and rooms were tidy and neat. Would stay there again in the future. Breakfast was on time and if you need something they take care of you in a very fast fashion.
"A+++"
Excellent motel off the highway. Quiet, clean, very comfortable room and bed, excellent breakfast. This is an older Best Western which is being updated. Their low nightly rate makes this a return visit,
"Well worth the price"
Awesome breakfast. Clean and comfortable. Pool was warm and relaxing; especially for the North Western states of America's weather. Great staff. We will stay again for sure. Well worth the price of admission.
"Great Value Stay"
Comfortable bed, lots of parking, big room. We love staying in best westerns all around and this one was no exception! Great value for the room and friendly staff that was eager to help. Would definitely recommend if staying in the Kelso area.
"Comfortable stay"
Clean, comfortable and quiet. The room had a table and chairs and a mini fridge and microwave which I did not expect but was pleased to discover. Comfortable bed. The lighting was pleasant as opposed to blinding fluorescent. Hot good pressure shower. Good continental breakfast that was well tended. Overall good value for the price. Stayed here with my dog. Not a great area to walk your dog but good enough to take care of business. I have paid more and received less.
"Best Western Aladdin Inn"
Great place. Clean and good price. I would recommend this to anyone. The only thing is the fact that there are not many good hotels in Kelso/Longview. This is a place that I would stay again at. Friendly people.
Hi Businessman2018best, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area!
"Great staff, not so great accomodations"
The staff was excellent and helpful to get us what we needed but the room was not wonderful. The room was freezing, the heat control was not able to maintain a resaonable temperature either freezing or so hot you couldnt breathe. It was a very old heating unit the kind that pulls air in from the outside. The window was not secure it did not latch or lock at all, and the screen outside was the wrong size so the security was an issue as we requested a floor level room. The toilet seat was a different size than the toilet bowl, talk about comfort this was not it.
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. But definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns and we will be more than happy to assist you however we possibly can! We are in the process of replacing our heaters and we would have more than happily moved you to a different room with a better heater! We are also in the process of replacing all of our windows, so there will be no security issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
"Excellent value"
Hotel is aged, however it is an exceptional value for the cost. rooms are clean, they use modern bed covers that get washed with every new customer, unlike other hotels that have traditional bed spreads that don't get washed often. not a 4-star hotel, but excellent for a place to sleep comfortably and great shower in a clean room. great A/C and heater controls. Pick a room on the upper floor if possible. breakfast is typical continental, and not the best, however we didn't chose the hotel for its breakfast. water pressure was awesome and great shower. this place is better than other more expensive hotels in the area.
Hi Robert, Thank you so much for your nice comments about our hotel. We strive to make every guest's stay an enjoyable one! I'm sorry that our full hot breakfast did not impress you, but I'm glad succeeded in making your stay an excellent one overall! We look forward to seeing you again in the future!
"Will not be back"
No internet service in room for the second time we stayed at this Best Western. Room had serious musty odor smell. We will never use this Best western again. The location is not convenient to the freeway and the manager on duty did not even try to get the internet service working.
Hi Wayne, Thank you for taking the time to share with us again about your recent experience at our property. I again would like to apologize for the issues you experienced during your stay and hope that you will consider what was discussed in the email you received from us and give us another chance to provide you with a superior experience. We are unaware of any widespread internet issues in the hotel, but I'm so very sorry that the employee working the night you were here did not try to help walk you through some troubleshooting with your device. I am also sorry to hear you felt the room had a musty odor to it. I have made a note for housekeeping to check that out in the room you were in tomorrow. I hope you had a wonderful visit to the area and a safe trip back home. We sincerely hope you will give us another chance the next time your travels bring your through town.
"Hotel needs some love"
A bit out of the way of the I5 - we still were awoken by the nearby train running several times a night. The hotel chairs were old, worn and very uncomfortable. The staff were nice and accommodating. The breakfast was on time and good. Would like to see milk put out as an alternative to 1/2 and 1/2 for coffee. Rooms are tired and really need updating.
Hello! I'm sorry to hear that you had some problems with your stay, but I'm glad it was an overall enjoyable time and especially that our staff was so welcoming for you! We are about 1 1/2 miles from I-5, but being in the neighborhood that we're in, we do generally get a bit less street noise. I'm certainly very sorry, however, that you were awoken by the train several times! I also am sorry that you didn't think we had milk available for your coffee. In addition to half and half and flavored creamer, we do have milk located in the refrigerator on the counter. Definitely do not hesitate to let us know if you have any questions; we are here for you 24 hours a day! We look forward to seeing you again soon!
"Would recommend "
Easy place to stay when visiting Lower Columbia College. Very clean facility and pleasant staff. Easy parking and close to campus. I would stay again 2 floors but no elevator. If heavy bags stay on first floor
Thank you so much for your review of our hotel! I'm glad you found our location convenient to LCC. At just about a straight shot mile away, we are one of the closest hotels to the college and get quite a few people coming to stay with us for that easy access! I hope you had a nice visit to our little town and a safe trip back home to Idaho! We look forward to seeing you again.
"Look for another Hotel in Kelso"
I would not recommend this hotel to stay to anybody. desk clerk would offer no discount and had no interest in accommodating us for an overnight stay. After nearly walking out and looking for another Hotel in the area after mentioning I'm a Best Western member and AAA and having a seniors card he gave a slight discount. I've crossed this Hotel off breakfast was the highlight of the stay.
Hi James, I'm happy to hear you enjoyed our awesome breakfast, but we again apologize for the experience you had here at our hotel. Our AAA rate is the standard 10% off, like most hotels. However, you must pay for the AAA membership, have proof of membership upon check-in and let us know at check-in, to receive this discount or any other discount you may qualify for. I do apologize for any confusion this may have caused. As a Best Western Rewards Platinum Elite member, we do value and appreciate your business. On your next trip through town, please let us know of your AAA membership so we can offer this rate to you right off the bat to avoid any hassle. We will, of course, also be sure to get you your elite member upgrade to our best available room. I hope you had a wonderful visit to the states and a safe trip back home.
"Construction training"
Older motel but kept up to date and managed well. Parking area was well lighted and maintained daily. Located in an area that was close to good shopping and places to eat. This stay was a good experience.
Thank you for your response. We do value your feedback. Glad to hear your stay with us was good and we hope to see you on your next visit through our town.
"Old and run down"
Needs to be remodeled. The overall feel of the hotel is dingy and dark. Old smell and uncomfortable. Longview needs some new hotel options, I will not be staying here again. Will stay in Vancouver and drive up.
Thank you for taking the time to share about your recent stay with us, I'm happy to see that you were impressed with the service you received during your stay, but I'm so sorry to hear that you were so dissatisfied by the hotel and your overall stay. We are always looking at ways to spruce up the place, and most recently replaced the carpeting in all of our hallways! We are really happy with how it turned out, and hope to continue making awesome improvements over the next year. We know you have options when choosing your lodging needs, but we hope that you will give us another chance the next time your travels bring you to our area you will think of our wonderful location and give us another chance to provide you with a fantastic experience!
"Stay away!"
Dilapidated motel, broken toilet, loose bathroom tiles, squeaky bed, mediocre breakfast. Parking was very strange too. Front desk clerk refused to give me a receipt which was needed for work purposes. Very rude staff.
Hi Greg, I'm very sorry to hear that your stay with us was anything less than wonderful. Definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns regarding your room or your stay and we will be more than happy to assist you however we possibly can, and I'm very sorry to hear that our array of pastry items, hot and cold cereal, yogurt, fruits, waffles, sausage, hashbrowns and eggs were not to your liking. I believe I was able to find your reservation and have already made a note for maintenance about the issues with the bathroom. As far as not being given a receipt, the desk clerk explained to you that she was unable to give you one because you already got one from Expedia when you made the reservation. The payment information Expedia gives us about your reservation is not the same information that you have, so if she had given you a receipt the information would not have been correct. I do apologize if this was not explained clearly enough for you at the time of your check out. Know that we will be happy to match any rate you see online, and if you book directly with us we will always be able to provide you with a receipt at check out. I hope that you will give us another chance on your next trip through town.
"friends trip"
I have stayed at Best Western hotels as much as possible. They are always clean, friendly, and comfortable beds. The breakfasts are always good and enough food to start the day. This hotel was all of that. I was on a 3 week traveling trip with friends 1 night at a time. Restful sleeping at night, early departure, and on to the next stop. Enjoyable stay.
Thank you for completing the survey regarding your recent stay at our property. We value your opinion. So glad to hear your stay was a pleasant one and we look forward to seeing you on your next visit. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.
"Business Stay"
Stayed for over a month and find the room to be comfortable and roomy. Staff was very friendly and accomedating. The hotel is in a convienent location for dining options. Fitness is satisfactory, but the hotel does have a nice indoor pool.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.
"Not my favorite"
Front desk staff is amazing and I can't say enough about Tony! But, the bed was horrible and housekeeping overlooked us the 2nd day. Thankfully, Tony came to rescue and brought us up some clean towels. The rooms were substandard and the shower curtain was mounted waaaay too far into the shower. I felt violated by the curtain! Smirk. I would not recommend this hotel to my friends and family.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.
"Great hotel for the money "
Staff very friendly , room clean . What else could you ask for? A good price , yup they have that also. The breakfast was decent . Pretty the same as all best westerns spread. We will stay here again in either heading to st Helen's or a break on the way to Portland's
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.
"Comfortable and convenient"
This hotel is located right in the middle of Kelso. It is within walking distance of an excellent steakhouse. The room here was very quiet and the bed very comfortable. While I think the hotel is a little on the expensive side I would recommend it if you need a clean room for the evening.
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 360.425.9660.
"Very nice hotel"
Our bed and shower were both excellent. The breakfast was complete and well laid out. There is a beautiful park close by, that was a great place to walk and unwind. Nice friendly staff, they were very helpful.
"Kelso BW"
Old hotel, in rough part of town, homeless roaming around the parking lot, breakfast was poor, hotel had a smell to it. Rooms are redone somewhat you can tell they tried to give it a face lift. beds were decent. No good restaurants near by. No water in rooms. might want to try the Red Lion instead.
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
"Hotel"
The rooms are large and clean, This hotel is dated. Horrible location and shares the limited parking with adjoining Chinese Restaurant /lounge which is very loud.. They do the best they can with the situation as it is
"Clean hotel, nice suite"
We stayed at the Aladdin while on a road trip. The suite we had was very large complete with a kitchenette. It does not have a hot tub, which would have been nice. Breakfast was good. Hotel needs some updating, but otherwise-good stay.
Thank you for your response and feedback. We do appreciate any tips received to improve our service. We look forward to your next stay with us.
"Sleeping in my car would have been better"
What a dumpy hotel room. It was TINY, bathroom had black hairs on the floor - both long hairs from the head and other "curly" ones. The sink was in the main room. The floor on the side of the bed near the windows had a broken sub floor - you could feel it flex when stepping on it - in multiple places. The lack of sound proofing of the rooms was insulting. The people above us paced in their room until about 3:30am. The man next to us sounded like he was in our room (it was a room with an adjoining door). I heard every cough, snore, and I swear I could hear him roll over in bed. I refused to shower there because I wanted to out ASAP. I rated them a 2* because the free breakfast was actually good, and the lady stocking the food was nice.
"A little outdated - but clean and comfortable."
We stayed for 1 night on our way. The room was clean and comfortable but could use some updating. For a 1 nighter, this motel was great. The breakfast the great. Lots of options - fresh fruit, eggs, sausage and waffles. Better than some restaurants.
Thank you for your response and feedback. We look forward to seeing on your next visit.
"Clean and quiet"
A nice place to stay in a very busy and otherwise nondescript area. A typical best western with quality amenities and friendly staff. The girl at the desk had us checked in and ready in under 15 minutes.
Thank you for your response and feedback. We look forward to seeing you on your next visit
"Kelso Highlander Fan"
The Hotel was very clean , carpets were new and so was the warming pans in the breakfast area. The staff was friendly and the breakfast area was well stocked and very clean. Aurora keeps the area very picked up and food constantly filled up in the trays. She is very personable to the customers.
Thank you for your response and feedback, Aurora is a champion. We look forward to seeing you on your next visit.
"Good location and affordable"
The price was right, it was clean and comfortable. Hotel staff was pleasant. Breakfast was pretty good. Location is in town, easy access to everything we needed. Air conditioner took a long time to cool the room off though.
Thank you for your response and feedback. We look forward to seeing you on your next visit.
"Breakfast is the Star"
Great breakfast!- Muffins, cereals, oatmeal with many toppings, scrambled eggs and egg white patties, hash browns, link and round sausages, bages, English muffins, cheese (for a nice breakfast sandwich), fruit, coffee and juices. Clean, the tooms could be a bit larger and we find both the bed too soft and the pillows too large to be comfortable. Shampoo, but no conditioner or lotion. Good location, very friendly staff.
Thank you for your response. So glad to hear you enjoyed our breakfast. We look forward to seeing you again on a future visit.
"Aladdin Inn, Kelso, WA"
Excellent place to stay. Clean and well maintained. Friendly staff but parking was limited if you get in late. Breakfast was good but seating was crowded. Didn't use the pool or gym but it looked like it would be fun. Well worth the price paid.
"NICE BIG ROOMS VERY CLEAN"
The hotel is older but well kept. It looks like some of the rooms are being renovated. It was clean in a good location to I5. The staff was great to deal with. The breakfast was ok with the usual stuff.
"Great Stay"
This is a quiet hotel located away from the freeway. We were very satisfied with our stay. They met our needs for a handicap accessible room. It was spacious. We appreciated air conditioning that was easy to work and did a great job of cooling the room. Breakfast had lots of variety and was well stocked. All staff were friendly and helpful
Thank you for your response and we look forward to your next stay with Best Western
"Confortable and Clean"
The rooms are clean, beds are comfortable, staff was very nice, breakfast was good had a lot of choices but was the same everyday. Good location to anywhere you want to go in the area. Recommended !!!
Thank you for your review of our hotel! We very much appreciate your positive review since these reviews are critical to the success of any business these days. Please know that we are always trying to improve breakfast selections and provide a variety of items that people will enjoy and will continue to make improvements wherever possible. We hope you'll stop by again next time your in the area. Have a great weekend!
"Not a bad place to stay for the night"
I recently had a good experience staying at the Aladdin in Kelso. It was just for one night, and the staff was helpful and courteous. The overall appearance of the hotel from the outside is a bit old, and not what I'm used to with Best Western, but overall once inside, it was a pleasant stay and accommodations were good. There were plenty of choices for dining close by, and the breakfast in the morning at the hotel was very good!
Thank you for your feedback and we look forward to seeing you in the future.
"Good place for an overnight stay"
Stayed here for 1 night while traveling through the area. Room was clean, beds were good, bathroom a bit small, but functional, wifi was good and plenty of parking. It was a short drive to the center of town with an assortment of restaurants available there. Breakfast had a nice selection of food/ beverages although the breakfast room was small so getting a table to sit was a hit/miss thing. This hotel does not have an elevator so if you are on the 2nd floor it means climbing stairs. However, for a 1 night stay and the price paid, it was a good experience and I would return there again.
Thank you for response and we appreciate all feedback given to us to help improve the stay of our guest.
"Good Sleep"
Good facility close to river and downtown, Parking is a little tight, but made it OK. Breakfast was hot and tasty. No real complaints. Good access to local businesses , internet was handy and fast enough for what we needed.
Thank you for your response and we look forward to your stay with Best Western.
"Home Base"
Excellent customer service, great motel on the Rider rewards program. Used the motel as a base for our motor cycle tour of Northern Oregon, and the coast. The pool was a great addition after a days ride. The morning breakfast was superb, every thing was hot and fresh.
Thank you for your response and for choosing our hotel for your base. We look forward to seeing you again in the future.
"Annual Oregon Coast Trip"
We checked into the hotel at 11:00pm and the staff were very friendly. Although the hotel is older the rooms and hotel are maintained and clean. We didn't use the pool but it looked bright and clean also. Breakfast was good with a variety of food.
"excellent place to stay"
We enjoyed the hotel for 1 night. There are absolutely nice place to stay. We used two queen beds room. The room was nice and clean. The beds are comfortable, the pillows are fluffy enough. The bathroom was clean. You can enjoy the swimming pool in the hotel. The hotel close to restaurants.
"Lodging Kelso, Washington"
Excellent Hotel great Bed, very good shower and good fitness equipment. Would recommend this hotel and will come back again. Could be in a better part of town, but the facilities were great and the staff very helpful.
"Great Hotel"
This hotel is a great hotel to stay st. It is close to Mt. Saint Helens. The room I stayed in was very clean and had a great kitchenette. The staff was helpful printing out directions for my trip. I would stay here again for both business and pleasure.
"Had a great stay, but was double charged"
Everything was great, the pool was small, but very warm. Thing were clean until the last day my puppy found a cracker under the bed...no ours, we did have crackers. Yes dogs get to stay. There are shopping places close, Big Lots, food, Ace, mall close for shopping. But was so disappointed when expedia charged me and the room charged m less at the motel. I was double charged!!! Just be careful it is old but clean and comfortable...we were on first floor by the pool window. NO ELEVATOR
"10 mins"
Rooms with 2 queen beds for a family staying multiple days kind of small but amenities were good. Beds too firm and uncomfortable. Very nice pool and clean. Breakfast options are great but not enough seating for families. Considering other hotels in area that I saw and heard of from friends and family this is a great choice.
"Ok"
Fair no comment we basically didn't get upgrade that I was expected due to my platinum status, it is a little disappointed hopefully I can be recognized in the future. Hopefully we can be explained with our benefits of our current status. However, the room and breakfast is well presented but the property didn't have any elevator which is too hard for us to bring our luggages to upstairs but luckily the staffs found 2 rooms on the first floor for us. Mm mmm mmm mmm mmmm mm
"Rhoda"
This is very clean and convenient hotel. They have indoor pool that is kid friendly and great breakfast. Great price, friendly staff good location. We needed some extra time in our room and t h ey had no problem letting us stay a little longer
Hi Rhonda, Thank you so very much! We're happy to hear that you enjoyed your stay and that by having the late check out the kids were able to swim that much longer! We hope to see you next time you're in town. Thanks Best Western Aladdin
"Zero bells and whistles"
Hotel is very outdated! Carpet and AC smelled funny too. For those with kids, medical issues or disabilities THERE IS NO ELEVATOR so all belongings have to be lugged up to the 2nd floor. Breakfast was microwaved food served cold in a tiny cafe where you had to fight over table space and que for 15 min for a chance at a waffle. The hotel and town are tiny and i feel we were way overcharged
Hi 109rebeccav We're all so sorry to hear that your stay here with us wasn't up to our standards. We want all our guest to leave here feeling like they had a great stay and are sorry to hear that's not the case for you. Please if you have any issues during your stay let the front desk know right away. Thank you for your review, we value all feedback, Best Western Aladdin
"Nice hotel"
Stayed here for a few nights while exploring Mt. St. Helens. When we checked in we were told that we were being upgraded. What a nice surprise! We had a huge room with a kitchen where we happily cooked our dinners. Housekeeping was exceptional. Breakfast was good with plenty of nice choices. Only quibble: people came into the breakfast room in bare feet, really gross, it's not their house. I mentioned this to the front desk clerk who said what do you want me to do? Suggestion to management: post a sign outside the bfast room requesting that guests have shoes on.
"Nice and Clean"
We chose this Best Western because of the reviews. It turned out to be a good choice. It was clean with comfortable beds, flat screen TV, and good wifi. There are restaurants nearby. We tried the pool and work out areas, and they were in nice shape, also. Breakfast was well tended with hot foods available. The only odd thing about this place is the parking. It's goes one way around the shape of the hotel. We'd go back to this hotel again.
Dear e5ers, Thank you so much for such a great review, they really mean the world to all of us here! We're all so happy to hear that your stay was great, just as we hope every guest stay is. We hope that you'll be back in town again soon and staying with us. Thanks Best Western Aladdin
"Home away from home"
Have stayed here many times on trips from home to see family in the PNW. Gets you past Portland congestion and is a straight shot to Seattle. Full breakfast, comfortable bed, and mostly quiet at night.
Hi TimH706! A home away from home is one of the best compliments we could receive. We really try to make everyone's stay away from home as comfortable, clean, and accommodating as possible. Hopefully you'll be back in town soon and you'll stay with us again. Thanks Best Western Aladdin
"Best Best Western"
After I had made a mistake booking my room, operator error, I found I had booked it in the wrong month! We received the bill and discovered my mistake! Well Brittany(?) Talked to the GM and the owners and they comped our room for the night that I had screwed up! I did not expect that as it was my error, but they did! It was a fantastic visit! The hotel is nice, quiet, there was a little league tournament going on that weekend, but you would have not known! So to all that fixed my mistake thank you, we will be back!
Dear Marty K, Thank you so much for taking the time to leave us this review. You were so polite and understanding that we were more than happy to help assist you with the reservation errors. We're glad that you came and stayed with us and had a great stay. We hope that the next time you're in town you'll stay with us again! Looking forward to seeing you again someday, Best Western Aladdin
"great place"
My family and I stayed here for 3 months while I was doing business. We stayed in a room with a kitchenette. It was perfect for our family of 5. Most of the staff was great. Pool is nice and big. breakfast is good. Brittney the manager is great. The only down falls are, I do wish there were more than 1 washer and dryer and our room looked out to a drug house. We would stay here again.
Hi nac0le, We all enjoyed having you guys stay with us for so long and were sad to see you leave! We all wish you the best of luck with your new home and hopefully we'll see you again someday! Thanks, Best Western Aladdin
"Great hotel"
Inexpensive too!! Older hotel but kept up nicely. I was on the bottom floor so of course I heard the room above me. Location made it easy to go to many locations. Even with a kids baseball tournament going on things were quiet. Didn't even realize they were there.
Hi Klhs5637! Thanks for the perfect review! We're always so happy to see 5 out of 5 and hear that our guest enjoyed their stay with us. We hope if you're ever back in this area you will stay with us again. Thanks again, Best Western Aladdin
"Great Hotel. Good Location."
Great hotel. Close to a downtown area but not many attractions near by. Good for passing by or visiting family in the area. Not on the highway maybe under 5 miles away. Parking is scarce but free. Quality is great. Breakfast above average.
Hi Aaron B, We're all happy to hear that you thought our hotel was great and in a good location! We are not directly off the freeway we are 1 mile away and we feel this is an advantage for guest since it's a lot quieter. Thanks for leaving us such a great review and we hope to see you again someday. ~Best Western Aladdin
"Great Hotel"
This was a great place for a quick overnight stay. The rooms were extremely clean as was the entire hotel. The staff is friendly and the breakfast was definitely adequate. Would not hesitate to stop here again.
Dear 113lucillec, We're all so happy to see a perfect score with such great comments! Thanks for taking your time to leave us this review, it truly means so much to all of the staff here. We're glad to hear that you would stay here again and hope we'll get to see you again in the future. Thanks again, Best Western Aladdin
"Stinks"
Smells bad floors creek like crazy and there is no parking. Breakfast was great one the best surprisingly. This is more like an old super 8 than a best western but for Longview which has the worst selection of hotels in the state
Hello Gabriel W, Thanks for the feedback, we value all feedback so we can learn where we can improve. We're sorry to hear that you're stay wasn't up to our regular standards and wish we could have resolved that issue for you. Please if you ever encounter anything wrong during your stay let us know right away so we can resolve it. We're happy to hear that you though our breakfast was on of the best, we work very hard to keep items hot, fresh and stocked at all times. Thanks again, Best Western Aladdin Inn
"Nice property for an overnight in the area"
Staff was very friendly, check in early and room was ready. Room clean and comfortable. Breakfast was a little skimpy, but food was very good. Internet access was explained on check out. Strange way to use a password,
Hi Don S, We're sorry to hear that you though our breakfast was a little skimpy. We have so many options that we have for our guest including make your own breakfast sandwich, make your own oatmeal bowl, make your own yogurt bowl, and make your own waffle. Please if you're ever back in town stop by and let me know what you think we could possibly add, we would love the feedback. I'm sorry to hear that you had an issue with connecting to the WiFi and wished we would have known about this during your stay so we could have explained it then. Our password is case sensitive and does include a symbol, but that is only to ensure that our internet is safe and secure. Thanks for the review and we hope to see you again Best Western Aladdin Inn
"Great staff "
I stayed here with my hubby while he was at a conference. The room was clean and had no odors. This is a pet friendly hotel but the rooms are designated so no funky pet smells in ours. The complimentary breakfast was scrambled eggs sausage patties and hash browns (which needed longer cook time). There was also fruit and yogurts with pastries and breads and assorted cereals and juices. The staff made the stay incredible. We left our pet with my daughter at the last minute so we needed to change out of our room and the front desk girl was great about it. For a moderately priced room it was well worth it. The Office restaurant is just down the street and should not be missed. Fondue for miles!!!
Thanks for the great review! We're all glad to hear that you thought all of our staff was incredible, everyone works really hard to ensure guest have the best stay possible so we love hearing that in our reviews. I actually did not know about the office restaurant and just looked it up. It looks great and I will definitely be giving that a try so thank YOU for that recommendation! We hope you'll stay with us again Best Western Aladdin
"Dated Facility"
While the hotel is clean it shows its age by having dated, worn and tired facilities. Colors and decorating all reflect an earlier era. That being said it was comfortable and served its function adequately
"Was pleasantly surprised "
The staff was very friendly and helpful. When I first walked in, I was skeptical because the lobby screen window was bent and it had an old odor throughout. The carpets could be replaced and a little attention to details that you get with big hotel chains. But my room was great! Spacious and clean the bed was comfortable and I slept all night! The breakfast was perfect for me. there was a lady in there cleaning and refilling food all morning. I would absolutely stay here again.
Dear Rduck25, Thanks for leaving us a review, we value all guest feedback. We're happy to say that the next project is the interior carpet and it has been ordered so it will be installed very soon. We're happy to hear that you enjoyed your room and breakfast. We have a wonderful staff that really does a great job. We're happy to hear you will stay here again, and hopefully the new carpet will be in by then! Thanks Best Western Aladdin Inn
"Older but Comfortable"
Excellent service at the front desk. Easy access to the room, with lots of parking Rooms are somewhat dated, but the bathroom was first rate with good shower and lots of hot water Breakfast is included and the layout and attention was great - everything everywhere was very clean Would recommend to travellers - rates very reasonable
Hi Dave S, Thanks for such a excellent review of our property. We love hearing guest that have so many positive things to say their stay with us. We appreciate that you would recommend this to travelers because that's one of the best comments a guest can leave. We hope you'll stay with us if/when you're ever back in town. Thanks Best Western Aladdin Inn
"Excellent customer service!"
I have stayed here 5 times in the past few months. I always have a perfectly clean room, the staff have provided everything that I have needed, and I have been able to check in early when needed. Breakfasts are great, also! I plan to continue to stay here whenever I am in town!
"Great sleeping experience. The best breakfast choices compared to many other hotels."
This is not a fancy place and there could be newer carpets on stairs and floors in hallways . The location is easy to find and not scenic but we just needed a bed for the night and slept very well. Bedding and bath linens were fine.
Hi 1stFriday, We love all guest feedback so we appreciate you leaving this review. I'm happy to say that we are replacing all the hallway and stairs carpet very soon. We have ordered the carpet and once it comes in we will be installing it, and were all so excited for that. We're happy to hear that the location worked out well for you. We're glad to hear that you got a good nights sleep, that's one of the most important things when staying at a hotel. Hopefully we'll see you next time you come through town and you can check out our new carpet. Thanks, Best Western Aladdin
"BW Aladdin, Kelso, perfect for Mt St Helens"
Hotel is great location for visiting Mt St Helens. Very close to 3 Rivers Mall with plenty of restaurants and shopping. Quiet room, clean, plain and functional. Indoor heated pool. Staff is great and helpful!
Hello Constance U, We are always so happy to see all 5's on our reviews, so thank you so very much! We are located only 10 miles from the exit to Mt. St. Helens which makes us one of the closest lodging options. Our location is great and we have many restaurants and stores in walking distance which is nice for people who want to stretch their legs after a long road trip. Thanks for such a lovely review, it really makes all of us here so happy to see! Best Western Aladdin
"check your breakfast"
just a little note check your breakfast before serving, during our stay there was a hair in the scramble eggs, I guess this could happen at any restaurant as well but just a heads up. overall the stay was ok, the beds are not very comfortable, but for the price it could have been worse.
Dear Blanca P, We do sincerely apologize that you found a hair in your food, obviously this is something that we never and we do take every precaution to make sure it doesn't. Coming from 14 years of working in restaurants I can tell you that sometime this does happen even with all precautions taken. Again we are so sorry about this and we'll look into seeing if there's anything else we can change to ensure it doesn't happen again. Thanks Best Western Aladdin
"Fine for overnight stay"
Stopped overnight in Kelso on our travels home. Friendly helpful staff, the comfortable, quiet room and a good selection of items at breakfast made the BW Aladdin a good choice. We would recommend the hotel to friends.
Hello RonH28, Thanks for the nice review. We always love hearing that the staff was great, you had a comfortable stay, and the room was quiet. We have been working very hard to improve our breakfast and it's great to see you think our selection was good and that you enjoyed it. Hopefully we'll see you again if you ever come back through town! Thanks, Best Western Aladdin
"Great Staff"
We had a group of people staying at the hotel and the staff was very accommodating and helpful. Went out of their way to make us feel welcome. The pool was a welcome activity and right by the front door of the hotel. Breakfast was hot and they kept up with the large number of people being served.
Hi sandrahF935CC, Thank you so much for leaving us such a perfect review, we all appreciate it very much! We love having groups come stay here and will do anything we can to ensure everyone has a great stay and most importantly have fun too! Our breakfast attendant works really hard to keep all items stocked and hot and she does a great job. We're happy to see that you enjoyed your stay and hope if the event is here again next year that you'll all stay with us again! Thanks so much Best Western Aladdin
"Comfortable beds"
The most important thing to us when we travel is a comfortable bed. The beds were so comfortable! The breakfast was ok - fair selection and hot. The staff were really friendly and helpful. Good distance to amenities.
"Slept like a Baby"
We spent one night. Reception was helfull, nice, etc. The room was large and clean. Bed and linen were comfy and soft. Nothing bad to say. Perfect for a night or more... Best Western is always a good choice when you are on the road.
Dear voyageur5453, We're so happy to hear that you slept like a baby, getting a good night sleep when your staying in a hotel is one of the most important things. Our staff works very hard to keep our whole property clean so we all love hearing in our reviews that guest are noticing. The best thing to hear is that you have nothing bad to stay and the Best Western is always a good choice! We are proud to be part of the Best Western family. It's a great company with very high standards that all hotels must adhere to. Thank you for such a lovely review. We hope you'll be staying with us next time you come through town. Best Western Aladdin
"Wonderful Stay"
This Best Western was friendly and excellent for families I noticed. The rooms were clean pool was being used. Breakfast was well looked after. All the staff were verse helpful with anything you needed assistance with.
Dear Helen B, We all thank you so very much for giving us the best score possible, it truly makes all of us so happy when we see these great reviews! We pride ourselves on being a family friendly hotel and are always happy when guest can enjoy our warm indoor pool. All of our staff takes guest satisfaction very seriously, we we truly appreciate all your great comments. We hope to see you next time you're in town! Thanks Best Western Aladdin
"Good place "
Stayed six night why here on work! Stayed at other hotels in this area this one is one of the best. It is a but has been kept up! Very clean and very friendly staff. I would have no problem staying here again!
Hello Masterviva! Thank you so much for giving us a perfect score! We're all so happy to hear that you've stayed at hotel hotels in the area and you consider us the best. That's the best compliment anyone could have gave us, thank you. We hope you'll be back in town again soon and that you'll stay with us when you are. Thanks again Best Western Aladdin
"Take a lever to force shower on"
Shower needs excessive force like it's about to break. Breakfast was very poor compared to other best westerns. It seems like a local business hotel and not one for tourists. Not a place to stay if going to mount saint Helens. The sheets didn't fit the bed so expect to be uncomfortable when you wake up.
Hello Neil d, We're so sorry to hear that your stay wasn't up to our normal standards. I was the employee that checked you out and went to your room to check to see if the shower was working ok. As I explained when we went down to your room all you had to do was pull the knob out to turn the water on, and turn it left of right to adjust the hot or cold water. Again I'm sorry that this may have caused you any issues during your stay. Please if you ever encounter any issue at all during you stay dial "0" from the phone in your room so we can resolve that issue for you. We have staff at the front desk 24/7 and would be at your room very quickly. We could have easily been able to resolve this for you during your stay, but since we were only informed upon check out there wasn't much more we could have done to help. We're sorry to hear that you didn't particularly care for our breakfast. We try to offer a wide variety of food and usually guest love it. We quality check the temperatures of all our hot items every 30-45 minutes. We crack our own eggs, cook the sausage, and bake potatoes hourly. Along with the many hot items we have we also offer an array of pastries, bagels, muffins, cereals, and yogurts. We also offer a non-dairy milk potions as well as gluten free options. Our hotel is only 10 miles from the Mt. St. Helens exit and guest usually love staying here while going to visit the mountain. There is only 1 motel located at the exit so we are one of the closest options for lodging. Again we're sorry to see that your stay wasn't as great as we would like it to be, and please if you ever have an issue during your stay call the front desk right away so we can have a chance to resolve it for you before you depart. Thanks Best Western Aladdin
"Excellent pet friendly choice"
Lovely pet friendly room even provided bowl, mat and treats. Helpful staff, excellent full healthy breakfast. We enjoyed a lovely meal close by and a restful sleep in a very quiet, comfortable spacious rooms.
Dear sheamuskeremeos, Thank you so much for taking the time to fill out this review for us, we appreciate all feedback from all our guest. Your comments are great and we appreciate them very much; however, seeing that there were only 1 out of 5 on our score is concerning to us. Was there anything in particular that went wrong during your stay? If so please call us directly so we can discuss these things with you. We're so happy to hear that you enjoyed the doggie bowl and treats in the room. We like out furry friends to have an enjoyable stay just as much as their humans! Thank you, Best Western Aladdin Inn
"Nice, Comfortable Hotel"
This is a very nice hotel with an attentive, helpful staff. Our room was neat, clean and spacious. The breakfast was dependably delicious, complete with two varieties of hot eggs and two varieties of sausage plus home fried potatoes daily. The breakfast room was large and particularly well-cared for, offering a very wide variety of other foods, including waffles, cereals, fruit, yogurt, pastries, and beverages.
"The staff was great!"
The staff were very good, helpful and courteous. The breakfast was very good. The hotel is dated it needs remodeling and updating. The room was provided with everything needed. The cleanliness of the room was so so. The bed was hard and uncomfortable.
Hi Veronica022, We appreciate you taking your time to leave us a review. We're all happy to hear that you think our staff is helpful and courteous. We all love our jobs and always want our guest to have the best stay possible. We couldn't help but notice that we received 2 out of 5 for our score which isn't up to our standards of what we want to see. Please if there's ever anything we can do to improve your stay let us know while you're still here so we can resolve any issues you may have encountered. We hope that you stay with us next time you're in the Longview/Kelso area! Thanks so much, Best Western Aladdin
"Friendliest staff."
This hotel is always very neat and clean when ever I stay here, which is often. The staff is very friendly and knowledgeable about the local events going on and what activities are happening. If you have a question they are ready to help you in any way. The breakfast room is always neat and clean plus always is stocked with all kinds of goodies to eat. Need I say more. I will be back again next month.!!
Hello Joanne, Thank you so much for taking your time to fill out this review for us. It truly means so much to all of us when we see such positive comments. We all enjoy having you as a guest and look forward to seeing you and your family next month. :) Thank you again Joanne, it means so much to us! Best Western Aladdin Inn
"A GREAT hotel with wonderful staff"
The hotel has wonderful rooms with a full kitchen making it perfect for an extended stay. The breakfast is over the top for the price range this place offers and makes my stay here soooooo wonderful! The full refrigerator, microwave, tons of other items to include plates and bowls, just makes this a nice 'home away from home'.
"Visit"
It was great. We needed a place to stay for the tournament and I chose here because of the reviews. We were not disappointed with the stay. Kids enjoyed the pool and breakfast was good. Lots of other kids though and parents let them run around the hotel. That was the only thing I didn't appreciate however disrespectful kids aren't the hotels fault.
"Average"
Need more parking little bit more cleaning different variety of breakfast matter that has center or channels on TV Update rooms update plugfor iPhones and security a lot of people outside don't stay there at the hotel Rome around in the parking lot text about the back trucks view
Hello, Thank you for taking the time to write a review about our hotel, but I'm very sorry to hear that we weren't able to exceed your expectations! While we do offer cold cereals, oatmeal, sausage, hashbrowns, eggs, yogurt, fresh fruit, waffles, and a large variety of baked goods, I'm very sorry you couldn't find something to satisfy your palate. We strive to make every guest experience a fully enjoyable one though, so please do not hesitate to make a suggestion for an additional item you would like to see on the menu! We are always growing and always listening to guests to find out how we can improve in the future. We have gone through much updating over the past few years, and some of those updates did include some USB plugs in our Kitchenette Suites - these rooms are quite spacious and one-of-a-kind for the area! We invite you to check one out the next time your travels bring you through town! I understand your concern regarding security. Know that we do have cameras recording all parts of the parking lot and inside public areas, as well as a 24 hour front desk monitoring these cameras and security driving around during the night. Please do not hesitate to let us know at any time during your stay if you have any concerns. Finally, as far as the parking situation, that is something we are working on. Perhaps our plans will have come to fruition before your next visit to the beautiful Pacific Northwest!
"Very good"
Nice place, one semi-irritable staff member. In all, definitely recommended. Good location and a very good quality (for the price) breakfast. My room was "like new" and clean and quiet. I can't comment on other Kelso hotels but this one is excellent.
Hello Allan, Thank you for telling us about your time here at our hotel. I'm again very sorry about the issues you experienced, but I do hope the email we sent in response to your survey helped explain your situation a little better. That said, I'm thrilled to hear that you had an otherwise excellent stay! We know you have options when choosing your lodging needs, and we thank you, that as a Best Western Rewards member, you chose to stay with us. We look forward to seeing you again the next time your travels bring you to the area!
"Good choice for the location"
Good Best Western value, great breakfast, comfortable room, very helpful and friendly staff, the best choice for the location, convenient to the Mt St Helens area, access to the coast and the highways.
Hi Donald, Thank you so much for taking the time to tell others about your experiences here at our hotel. I'm sorry that we did not exceed your expectations, but I'm so glad to hear that you had a satisfying stay with us. We are the closest Best Western to Mount St Helens' crater, and we get quite a few Mountain visitors passing through the area! I hope you had a wonderful visit, as it can be quite a magical experience. We again thank you for choosing to stay with us, and we hope to see you again on your next trip to the beautiful Pacific Northwest!
"Good for a one night stay"
Kelso is not the "garden" spot of the state, but if you're traveling north or south on Interstate 5 for some reason you might need a hotel in this area. This hotel is fine, certainly nothing special, but adequate. I wouldn't suggest walking the area, About a 5 minute drive away is a Sizzler restaurant that we found to have excellent food.
Dear Goodness4you, Thanks for taking your time to write a review on your stay here with us, we really appreciate all feedback. We do tend to be a regular stopping point for guest that are traveling on I-5 and enjoy hearing about everyone's travels when they stay here. I'm glad that you enjoyed eating at the Sizzler that night, I think you asked me for the directions there. We hope to see you again soon in the future and hope your travels are safe and full of fun life lasting memories. :) Thanks Aladdin Inn
"Whew!! A Port in a Storm"
We're on the way home from Sacramento. With 120 miles left to go, the sky opened up, and all the animals were lining up, two-by-two. Well, I can take a hint. So, we scooted into Longview for some dinner, and I called the Aladdin. With the rain that was coming down, getting close to dark, and one dead headlight, I didn't think driving the rest of the way home was a brilliant idea. Got a room reserved, and 30 minutes later, I'm in it writing this. I picked Aladdin cuz we've been here before, and know it to be a nice place. Happy to see nothing's changed.
Hi Shop99er, We're so glad to hear that your are a returning guest, we love seeing our guest regularly and always look forward to catching up. Yes we do get quite a bit of rain and I can understand not wanting to push on driving when you can have a cozy bed to relax in instead. We hope that next time you're passing through you'll come stay with us again. We know there are other options here in town but are always happy when guest choose to come back and stay with us again. Thank you for your continuing business, it means a lot to us! Thanks again, Aladdin Inn
"Excellent Best Western"
My husband and I stayed at this Best Western on our way out of Mt. St. Helen. It's a bit off the highway, but no problem to find with a gps. We did not have a reservation, and the night manager was excellent in giving us an "online" best rate (lower than the rate quoted by BW general reservation number). The room was clean, bed comfortable and breakfast excellent - scrambled eggs, sausage, hash browns, real granola, and the other usual fare. There is a very nice indoor pool.
Dear LisaW781792~ We can't thank you enough for giving us 5 out of 5, this truly makes us so happy to see! I'm glad that we were here and able to accommodate you while you visited Mt. St. Helens. Yes we are a mile from the freeway, but that means less freeway noise and way more options for food closer by as well as shopping. If you ever come back to the area we would love to have you stay with us again. Thanks for the amazing review, Aladdin Inn
"One you can count on"
Always a pleasure to stay in a place that has consistency, great breakfast to start the day. Would recommend to close or new person. On our trip across the west coast or inland Best Western works for us.
Thank you Darlene C, We're so happy that you are a loyal Best Western guest! Thanks for posting such a lovely review of our property and Best Western as well. From all of us here we thank you and hope to see you again someday soon. Sincerely, Aladdin inn
"One-night stay in Kelso for Scottish Festival"
This is a nicely kept facility with a very nice breakfast and comfortable room; well-lighted parking, ample spaces, handy entrances/exits to rooms. For those who like swimming, there is a very nice pool right off the lobby, although we did not use that ourselves. A nice ramp into lobby for those needing handicap accessible facility. Although I felt the bed was comfortable, my wife did not think it was. But the room appeared to be adequately clean.
Hello normengl~ Thank you so much for such a wonderful review. We are really happy to hear that you were so pleased with your stay here with us and appreciate that you took the time to write this review telling others about your experience. I hope that you will be back to stay with us again soon! Thank You Aladdin Inn
"Pretty Average. Expectations Met"
We stayed here over labour day long weekend for 2 nights. Pros: -Easy to find off the I-5. It didn't take long to navigate the area. -Rooms were somewhat updated and linens were clean and fresh and beds were comfortable. -Continental breakfast included. Decent food items as well. Eggs, hashbrowns, sausage and fresh fruit were some of the options. -Staff was friendly and courteous. Cons: -Building has been rehabbed, but it's still old so the hallways and stairwells smelled musty. Rather unpleasant. Ashtray and smoking area is located immediately outside of the side door. I also found that to be distasteful. -I found that it was quite loud. Everything from hearing the neighbouring guest's shower running to cars driving by outside to doors opening and closing in the hallways. It was rather disruptive especially when I was just nodding off. All in all, it was an average accommodation that fulfilled a need. I usually look for Best Western's because I know that they are a reputable chain, but I would likely consider staying elsewhere if I was in the area again.
Hi Kelly C~ Thanks for saying such positive comments about our staff, room cleanliness, and breakfast. These are all things that we consider to be very important and love to hear that our guest have noticed them. Yes our building itself was built a while ago, but I assure you that we are always doing everything we can to renovate, update, and remodel. I do apologize that your room was loud and I will be discussing this with the owners to see what types of improvements we can make to assure this is resolved. Thank you for taking time to write this review about our property, we truly appreciate your feedback. Aladdin Inn
"Passable for a short stay"
We were looking for an inexpensive place to overnight to break a long journey, and chose this member of the Best Western chain based on its location and the fact that it is part of a well known brand. The reviews at the time were mixed, but had enough good ones that I thought it would be a safe bet. When we arrived, we noticed right away that the building is a little more run down than the photos suggest, but the reviews mentioned that there was some updating going on, so we didn't worry about it too much. When we checked in and got our key cards, we went along to our room, and when we opened the door, we were surprised to find someone else's luggage in the room! We went back to the front desk and explained what happened, and the desk clerk seemed very surprised, as the computer showed that the guest had checked out...hmmmm. We were given another room, but it made us rather nervous, since there didn't seem to be any explanation as to how this happened, and we wondered whether someone might be able to access our room because of the same mistake...hmmmmm We went for dinner to a restaurant that was suggested by another staff member, which turned out to be a great place, and lots of fun. We came back, planning on an early night so that we could get an early start in the morning. As we spent more time in the room, it became very apparent just how thin the walls and floors are, and how much noise passed between them from other guests. The people above us sounded like the were re-arranging the furniture every 30 minutes or so, and we could hear most of the conversation going on next door. I realize that this building is old, but, really, Best Western shouldn't be hanging its name on this kind of place without a complete renovation. The carpets were old and needed replacing, and the fixtures were all pretty tired as well. To be fair, I think the beds in our room had been replaced, and were quite new and very comfortable. Thankfully, all the travellers above and around us were pretty quiet by around 10:30 or so, and we actually had a very good night's sleep, but I shudder to think what might have happened if there had been active children, or people who wanted to party a little - it would have been impossible to sleep. Breakfast was, in a word, disappointing. I wasn't really expecting much, because the price point of this motel is relatively low, but the eggs were pretty tasteless, the sausages greasy, the fruit salad was mostly melon, had already run out, and was not replenished. There were three cereals on offer, but little else, and the bread/bagel/muffin choices were not very nice quality. The best thing they had was the waffle maker, which turned out very nice waffles. The staff, apart from the room mixup, was pleasant and the rooms were clean, but I wouldn't stay here again, because it's just too noisy.
Dear Marvox, Thank you so much for taking your time to write such a detailed review of our property, we appreciate all feedback and take it very seriously. I'm sorry to hear about the mix up with the room that you were first checked into, and I assure you that this isn't something that happens regularly. Unfortunately for you it happened, but I'm glad to hear we were able to offer you a solution right away. As you mentioned we are always in the process of updating our hotel, the next big item we plan to to is replace interior carpet which is something were looking forward to do. If you are ever staying in a hotel and you feel the guest next to you or above you are too loud or think it might interfere with your sleep please call the front desk right away. We have many solutions that we could offer you to resolve that issue and assure you have a pleasant nights rest. I'm truly sorry that you felt our breakfast was disappointing. We really try to offer as many items and variety that we possibly can. We personally crack each egg every morning and scramble them here ourselves. I'm sorry if you felt they were a little bland, we do not add salt or pepper to them because some guest can not have that in their diet and we try to be accommodating to everyone. We offer sausage, eggs, potatoes, make your own yogurt bowls, make your own oatmeal bowls, freshly cooked waffles, a variety of fruits, yogurts, bagels, english muffins, toast options, cereals, gluten free options as well as pastries and other items. I do apologize if you couldn't find anything that you liked, but I want to assure you that all items are fresh, and we prepare the hot items here every day. I hope that you will consider staying with us again in the future so we can offer you an excellent experience. Thank You, Aladdin Inn
"Great stay"
Never go wrong with a best western. Friendly helpful front desk staff. Safe parking, well lit at night. Clean tidy rooms, comfy beds, lots of towels. Generous continental breakfast. Quick check out. Thank you
"Great!"
Really nice place with big & clean and big rooms. Check In was quick and really friendly. There is also an indoor pool (which I didn't visit). Parking around the building is free. Breakfast is basic and OK. I shall be back.
"Outstanding maintenance details"
It is unusual when a hotel has a perfect score on annoying items such as AC, lavatory drain, bathtub drain, shower head, door latches, lights, TV etc. This place was perfect in that respect. Amenities excellent. Flaws: breakfast room was a little small in view of the high occupancy.
Dear Eral P, Thank you so much for such a great review! We do take all those things very seriously to ensure that all our guest have the best stay they can have when they stay with us. I do understand how the breakfast room can fill up at times and be hard sometimes to find seating, I do apologize about that. For the most part it usually isn't an issue so I'm sorry that it was for you during your stay. We hope to see you again soon! Thanks, Best Western Aladdin
"Memorable Stay"
Very clean facility and comfortable room. Competitively priced. Great breakfast. Staff very friendly/helpful and professional. Great stay. Enjoyed my stay...the area is also very quiet/relaxing. Hotel in walking distance to various businesses/restaurants.
Hi LindagF2296XP! Thanks so much for complimenting how clean and comfortable hotel is! All of our staff work very hard everyday to keep it the very cleanest it can be. We all love our jobs here and it makes us very happy to hear that you think were friendly/helpful and professional! That's what we all go for everyday :) Hopefully we will get a chance to see you again in the future! Thanks Best Western Aladdin
"Comfort"
Excellent restful nights. My family and I will definitely stay there again. My family and I will definitely recommend this hotel to all our family and friends. We loved our stay in Washington State. The weather was nice and the sights were very pretty.
Hi Amena O, We're so happy to see these great reviews come through. Thank you for taking your time to write this for us. We really appreciate you recommending us to all your family and friends, word of mouth is always the best advertisement for any business. I'm glad the weather cooperated for you and your vacation in WA was great! We all love the Pacific Northwest and we're glad when people come visit and love it! Thank You, Best Western Aladdin
"We were disappointed!!!"
If we can stay at Best Western we do. This stay started out pretty good, Franklin was so helpful when we got there. He put us in a pet room but it was right under the stairs so I asked to be moved, so he called his manager and he put us into another room. UGH!!! This room is supposed to be form the disabled. We were so disappointed in this room. When we took a shower there was water running out of the bathroom into the main room almost into the main hall way of the motel. The shower curtain didn't hang over the shower stall like it should ( see pictures). When my husband pointed this out to the manager that was on duty she informed him she knew that there was something wrong but it is what it is. Nothing could be done about it. When I tried to show her pictures of it she snapped at me and said "I know all about it HE ALREADY TOLD ME WHAT'S WRONG"! I informed I would be sending a review to trip advisor and she said of course and it's all my fault. I said no you just need to get someone to fix it.
I'm so sorry about your experience with the shower in the room. We did actually change the shower curtain and the shower rod in that room right after you left that day. Again I apologize for the inconvenience and troubles this caused you. We hope you come stay with us again soon so we can show you the improvements we made. Thank you Best Western Aladdin
"Small but efficient with amenities- wifi, indoor pool, breakfast items and variety were excellent"
Although the room is smaller compared to other Best Western or other hotels, it is ok for a one night stay. There is no sink in the bathroom and no table to eat but again, the room is clean. I always love the pillows and comforters! Breakfast starts at 6 which is unusual for some hotels, but it is great that breakfast starts early. Food variety and quality is excellent in this Best Western hotel.
Thank you so much for such a lovely review! I do apologize about the sinks not being inside the bathrooms, some families prefer it that way so they can have access to the sink even if the bathroom is in use. I'm glad to hear that you liked our breakfast, our staff starts cooking very early in the morning so guest can eat early if they're up and ready to go. We hope to see you again in the future! Thanks Best Western Aladdin Inn
"Not excited about this hotel"
Looks outdated on the outside and in the hallway. Room was more updated and comfortable enough. Bathroom just okay. Breakfast okay. Staff could not find my daughter's most prized stuffed bear that was left there. Though they were polite about it, it didn't seem that they understood the importance of it. I do not understand how it could not be found when we know for certain it was left there. Disappointed.
Hello knhmo, I'm so sorry that we weren't able to find the stuffed bear. I do assure you that I among a few other staff members did thoroughly check the room in every nook and small place we possibly could. We also checked in the housekeeping rooms, lost and found, the linens that were removed from your room, and every possible place it might be. We do have a very efficient system in place for items that are left behind by guest because we know how important these items are to everyone. Our housekeeping staff is very reliable and always bring us any item left behind immediately. Once we receive those items we log them into our online lost and found website that makes it very easy and efficient for guest to retrieve their left behind items. Again I am very sorry about the lost stuffed bear and wished we had found it for you. Thanks Best Western Aladdin Inn
"Our Opinion"
Our stay at The Best Western (Aladdin) was quite nice. We felt the staff was helpful. The pool provided entertainment my nephews. The food was plentiful, but we didn't care for the potatoes or eggs. The eggs and potatoes were bland, but that was probably do to no salt for a reason. Salting after cooking doesn't taste as good whennot salted during cooking. I understand some people cannot have salt. We really liked all the staff, Our thanks to all the staff for doing a good job.
Thank you 732sandyq! We're always so pleased to hear such wonderful comments about our staff, everyone that works here really prides them self on excelling in customer service and going above and beyond what is expected of them. As far as the eggs go, you are correct we do not salt them. I understand this can cause them to be a little bland; however, we are trying to cook for everyone. Some people can not have salt and we don't want to ruin the eggs for them. I do apologize that adding salt afterwards does taste differently, I understand what you are saying completely. Thanks for such kind words about our staff, we all read these reviews and really appreciate hearing such positive things! Thanks Best Western Aladdin Inn
"Not. Worth. The. Money. "
This Best Western is by far the worst BW I've ever stayed in. It is NOT worth the money. I will attempt to be objective. Our room was old and needed a remodel. I looked out the window to check our view - which revealed a wall about 2-3 feet away. It was the pool building. Next, the bathroom. Ugh. The toilet seat was disgusting. Toward the "rear" of the seat was a brown, crusty looking area. Maybe burned? I don't even know. The light bulb in the bathroom was burned out. Not a big deal but the toilet paper roll that was on the holder was almost finished. I don't like to waste, but it kind of looks cheesy and cheep to leave it for a new guest. Or maybe just leave an extra roll knowing that this roll won't last long. The A/C was weak at best. We ran it all night on the coldest setting, and it barely made the room cool. I was bummed because they had no Kleenex in the room. Alas, my wife found the box in the morning. She pulled one out - and that was it. Just one tissue. That is a housekeeping issue. Any decent housekeeper would have felt that the box was almost empty and put a new one in. Also, there are very few outlets to be specific there was only three in the whole room that we could use. And these were a pain because our charger plugs literally fell out because the outlets were so "loose." Not a big deal but the quantity was a pain with iPad and phone chargers. Anyone who stays in BW's regularly knows that they have shampoo, conditioner and lotion on the counters. This BW had one little bottle of shampoo/body wash all-in-one. And only one. Cheep. Okay for a $80-100/night hotel but not $170. Breakfast - decent selection but it only runs 7:30-9:00am. An hour and a half? Are you kidding?! Then there was the rotten apple. Okay, the other fruit seemed okay, so maybe it was a fluke. Added to all the other stuff though...ugh! Bottom line- this hotel is not worth the money. Stay anywhere else. For what is charged for this hotel, management should be ashamed. This is just one opinion, but I hope it helps you make a decision when looking for a hotel in the area. Safe travels! Photos of toilet and view included
Hello Scott I am so terribly sorry to see that your stay with us was far below our standards. Please if you ever have any issues let us know right away while you are here so we can resolve those issues for you. We have staff at the desk 24 hours a day 7 days a week, so please pick up the phone and dial "0" so we can assist you. I'm sorry the light was out in your room and I do wish we would have know so we can have replaced that for you within minutes of you noticing that it wasn't working. I have talked to housekeeping about the toilet paper roll being that low (yes were all about being green and trying to eliminate waste), but we do always have another roll of toilet paper on the back of the toilet so I'm really sorry to hear that there wasn't one in your room. In every room we have a conditioning shampoo, a face bar of soap, as well as a massage bar of body soap. If there are any other items that you may need (conditioner, lotion, razor, shave cream, sewing kit, toothbrush, toothpaste) we keep the front office stocked with many many items and we're more than happy to bring them down to your room the moment you call. I'm so sorry to hear that there was a rotten apple in our breakfast room! I, as well as all front desk staff working morning shifts, check breakfast items throughout the morning. I haven't seen a rotten apple before, but I will definitely keep my eyes on them to make sure this never happens. I'm a little confused about the breakfast hours though because they are 6am-9am and are clearly posted on the breakfast room wall, I'm sorry if there was a misunderstanding about that. Again I'm so sorry to hear your stay with us wasn't up to our standards. Please please please call us right away many of these issues could have easily been resolved in a very efficient manner. Thanks Best Western Aladdin Inn
"Family with two kids"
Check in is fast. The front desk staff is very helpful. The breakfast is good. The room is clean. The swimming pool is a bit small but clean and it was not crowd on my stay. The bed is a bit soft but may be only my personal preference.
"Not good"
This hotel is old and desperately in need of upgrades. Our room had a small kitchen area, but everything was very outdated. The room also had a horrible odor. In fact, the entire hotel had an awful smell. Had we not been exhausted from just getting off a plane, we wouldn't have stayed. We couldn't get out of there fast enough.
"Great service"
The room was clean! The hotel hallways, etc were clean. The breakfast in the morning was a nice touch and very good. The front deskman was very helpful and friendly. It was nice to have access to a washer and dryer after we had been cycling from Canada.
"mr"
typical BW hotel...breakfast was sparse but what you would expect. Have trouble with their reward program, sometimes have to phone their hidden number to ensure points are rewarded. they advertise biker friendly but no evidence they treat bikers any different, no special service or parking stalls.
"Clean, comfortable and friendly"
This Best Western was a great surprise. The desk clerk was efficient and competent. She helped find a great restaurant to have dinner in the area. The room was clean and so was the bathroom. Very satisfied with this hotel.
"Excellent breakfast options "
Thought the sleeping was decent and breakfast bar outstanding...food options ranged from oatmeal (which I ate), cereals, waffles, fruits, yogurt, and traditional fare such as scrambled eggs, sausage, etc. Lots of toppings to choose from...
"Best Western Kelso clean and convenient"
The room was clean and the beds were nice. Breakfast was good. Only negative is that there isn't an elevator so you have to carry your luggage up to the 2nd floor. Also, the windows rattled when you walked across the floor. Hotel is convenient if you're going to Mt. St. Helens.
"road trip"
On the way to a softball tournament , stayed here for a break. staff was great-we were tired. I thought for the price the room was very good. The bathrooms are dated , but were just fine. the breakfast was very good , wish the chairs not as loud
"Nice friendly staff. Super clean rooms and right off the freeway."
Staff were very nice and helpful. The room was clean as were the linens and towels. Hotel was right off of I-5 and easy to find. Rates were exceptional, I would recommend the Best Western Alladin Inn to anyone.
"Perfect pit stop, Eureka to Anancortes"
8 hours from Eureka, 4 hours from Anacortes Ferry Terminal, perfect place to stop during our trips to San Juan Island. Quiet, clean, and comfortable. Breakfast included but better one at Grounds for Opportunity Cafe in Kelso, 15 min walk from hotel.
"Mt. St. Helens-Johnston Ridge Observtory"
This is the closest Best Western to the Johnston Ridge Observatory, so if you're planning on shooting the Milky Way over the mountain, this is your place. Lots of good food in the area as well, and not too far from the Oregon/Washington state line. The hotel is not right on the freeway either, nice and quiet.
"Great Staff and Easy Access to Freeway and Town"
Great access to Freeway, but not adjacent, so location is quiet. Rooms was VERY clean. All staff was friendly and well versed in the art of Customer Service. Rate was as expected of Best Western - a little higher than others, but still fair. This property is on the older side and the area is not a typical go-to spot. If you are a "New" addict/snob, this is not the place for you. For those of you looking for a clean and comfortable motel where the staff has customer service skills, this is the place for you.
"Adequate but not special"
This is an older property. It is clean and comfortable. However, the floors are uneven, especially in the hallways. The soundproofing is weak, especially in regard to the plumbing; you will know when your neighbors use the toilet or shower. It is a safe and comfortable motel despite its aging difficulties.
"Clean hotel for the cost!"
I have stayed at this hotel many times and it always offers friendly staff, clean room and a great location. The only thing I would let people know is there is always a subtle odor of a light damp smell in the hallways I notice it every time. But I know this just an issue with this area since it always seems to be raining! For the money you can't beat the value of this hotel.
"Good deal"
Beds was comfortable hotel hall way smelled so bad I had ask for a room sway from the front street I did not get little disappointed hotel staff was nice it is a old hotel Rate was good l would stay again for the good deal.
Hi Toshie R! Thank you for taking the time to review your stay at our hotel. We are happy to hear that you enjoyed your stay with us even with odor in the hallway. It was an isolated incident that happened and has since been taken care of. I am happy that we were able to move rooms for you, and that you will stay with us again the next time you are in the Kelso/Longview area. Again, thank you for your review and we hope to see you again soon!
"Conference convenience."
Great location for a conference at the fair grounds. Stores and restaurants all in walking distance. Staff was freindly. Room was clean, and comfortable. The breakfast set up was really good. Eggs, hash browns, and sausage. Pasteries, and waffles. And an assortment of cereals. Parking was a little tight with the rest of the search & rescue people staying there. Plenty of entrances where ever you park so the walk is short to get out of the rain.
"Best in Kelso/Longview"
Clean, comfortable and very cost effective. The rooms are getting a little dated but they are well maintained. They some have rooms with full size refrigerators, stoves, kitchens, etc. Britney is great and the rest of the staff is also very good. The parking lot can get crowded on some nights.
"Great place to stay during a visit to Mount Saint Helens"
From checking in to checking out everything was great. The staff was the greatest and the Wi-Fi was quick. This was my second stay there and I look forward to my next stay there. There is a great place to eat next door and the Won Ton soup is outstanding.
"Great place to stay near Mt. St. Helens"
We stayed overnight here on the way to Mt. St. Helens. It was quite convenient to I-5 and many restaurants and shopping. The staff was friendly and helpful and we were upgraded to a double queen suite. The room was spotless and the pillows and bed were comfy. We had an old fashioned shower head with great water pressure and plenty of hot water. The room was quiet in spite of being near a heavily traveled shopping area. Breakfast included.
"comfortable and convenient"
Stayed two nights for a conference. Great bed, quiet A/C, excellent staff. Breakfast was average self serve: pleasant space, but needs better grade of coffee, jams. Three hot chaffers to pick from; actually hot.
"Great place to stay in Longview/Kelso on a business trip"
Overall stay was great. They made a few recommendations for our meals out that were very great. They have wake up calls, pool, work out room and very quiet rooms to stay in. Thank you, will stay here again
Hi Ruth P! Thank you for your review of our hotel. We love to hear that our guests enjoyed the restaurant recommendations made by our staff. There are so many great restaurant selections to choose from. We all love what we do here and it shows. It's great to see that you enjoyed your stay and that you will be back. See you soon!
"Clean and comfortable"
This hotel is a little older but well kept up. Checking in and out was fast and easy. The room had a mini-fridge and microwave, and good wifi. Bed and pillows were comfortable. This is wood frame construction so can be a little noisy as people move about on the 2nd floor. Location is a little inconvenient for the highway and restaurants. Local neighborhood behind the hotel seems a little sketchy.
Thank you for your review! We love to hear that our guests enjoyed their stay. While we are only 1.3 miles from Interstate 5, there are several great local and chain restaurants within .5 to 2 miles from our hotel. Again, thank you for taking the time to review our hotel and we hope to see you again the next time you are in the Kelso/Longview area.
"Business stay"
People friendly, room clean, breakfast good. Room bt staircase noisy, but remodel planned which should cure this. Have stayed here in the past, rooms and people seem to be much improved. Try not to get poolside room as these are noisier.
"The Aladdin Inn in Kelso,WA"
When ever we stay in the Longview Kelso area we always stay at this Best Western. The staff is very friendly, courteous, helpful and make you feel like part of their family. It's a very homey feeling you get when staying here. The area is clean and comfortable. I will be returning again soon.
Thank you for your kind words and great review of your stay. We all love what we do here and it shows. Our guests are our number one priority and we want everyone staying here to feel like our hotel is a home away from home. Again, thank you for taking the time to review our hotel and we will see you the next time you are in Kelso.
"Comfortable Bed"
The bed was comfortable, the room was big, the furnishings were new. However, you could tell that the building was not new and built with lower quality materials. It was fine, and I slept well. I will stay again.
Hi Jennifer! It's great to hear that you had a nice stay, and that you slept comfortably. We appriciate you taking the time to review our hotel and we look forward to seeing you the next time you are in the Kelso/Longview area.
"Dated, but clean"
My daughter had a volleyball tournament in Kelso and we were just looking for a decent place to stay at a reasonable price. That's what we got at the Kelso BW. We were greeted by very friendly staff and without asking were upgraded to a larger room with a kitchenette. Unfortunately, we were in town long enough to take advantage of the kitchen. Room was spacious and clean, but pretty dated in appearance. Bed was comfortable and room had a flat screen TV. Free Internet had a good strong signal, which I have found is not common in most hotels. Pool was nice, but no hot tub. Free breakfast buffet was pretty much the standard breakfast with sausage, scrambled eggs, waffle, cereal, coffee and juice. Seating in the dining area was pretty limited. All in all, good hotel at a good price.
Thank you for your review Kingdog1, we really appriciate you taking the time. We love it when we hear that our guests had a great stay. How great that we were able to give you a upgrade to one of our kitchen suites. Yes, they are very spacious and roomy. We are happy to hear that the wifi was strong, and that you enjoyed the pool and breakfast. We the staff, from the front desk to housekeeping love what we do and we are glad it shows. We hope to see you again the next time you are in the Kelso/Longview area.
"Good value"
Nice basic hotel. A little on the older side but it was still a good value. We would stay there again. The breakfast was fantastic. Staff was really nice. The wifi worked very well. The beds were comfortable.
Thank you for taking the time to review our hotel Tim W! We love to hear when a guest has had a nice stay, comfortable sleep, great wifi, and a filling breakfast. We recently added to our breakfast menu and we are hearing great feedback, thank you. We love what we do and we are glad it shows. We hope to see you again the next time you are in the Kelso/Longview area.
"Awesome service every time!!"
They have the best hospitality around every time I've been there. Owner, management and staff are all very polite and professional. I can guarantee you a pleasant visit at this Best Western. Keep up the great work guys :)
Hi lamondk! Thank you for your great review of our hotel, and your kind words. We love to hear when a guest has enjoyed their stay. We take great pride in what we do and we are glad it shows. Again, thank you for taking the time to review our hotel and we hope to see you soon!
"Great hotel"
If you're staying in the kelso/longview area, this is the place to stay. The staff is friendly and the hotel is well maintained. I have stayed in the red lion hotel in the area, but after 1 stay there, it will be the Best Western Aladdin for me from now on.
Thank you Bluejeeper916! I think by your username I can guess who you are :) We always enjoy having great reviews and appreciate it very much. We're happy that we will be seeing you again soon! Thanks so much for taking the time to fill out this review for us! Brittney
"Kelso Aladdin Inn"
Great place to stay, convenient but far enough from I5 to be quieter, very clean and comfortable. Fun to walk across the river bridge and into town. Good breakfast at hotel, great coffee shop nearby or walk into town.
Hi Tim706! We sure appreciate you taking the time to review our hotel. It is always a joy to see that our guests had a great stay. Yes, we are only a short 1.3 miles from Interstate 5, so it's a easy jaunt to our hotel off 5. We are also pleased that you enjoyed our plentiful breakfast during your stay. We have a large selection of nutritious items and we will be adding more in the near future as well. Again, thank you for your review and we hope to see you the next time you are in the Kelso/Longview area.
"Not a great place to stay"
We booked in advance and traveling having stayed at best western hotels before , but this place I'm going to be nice and not say it needs to be torn down. I had hard time finding parking as the place next door used a lot of the space and stayed up most of the night the floor was squeeky, it's old style ,kept tidy but carpets were dirty and I did take a shower there the vanity is out in the room ,I'm sorry but not again
Dear Richard, First of all I would like to thank you for taking your time to fill out a survey about our property, all guest feedback is very important to us and we take it very seriously. I'm so sorry to hear that you were not completely satisfied with your stay, if you ever have any issues during your stay please call us at the front desk. We have someone at the desk 24 hours a day and would love the opportunity to resolve any issues for you as quickly as possible to ensure you have a pleasant stay with us. Thanks you for your review, and we hope you do stay with us again in the future so we can ensure you have a more satisfactory stay. Best Western Aladdin Inn
"Nice spacious room, but scary houses behind the hotel.."
We stayed in the hotel one night during a pacific northwest vacation. The staff was friendly, and the room, although older, was quite spacious. We rented one of the rooms with a kitchen suite in it on the 1st floor. Bed was also comfy. The only drawback to this hotel, is the area behind the hotel. There are abandoned houses with unauthorized people obviously living in them. The hotel does have a security service that appears to drive through the parking lot hourly to keep check on things though, which was nice. I think I would select a second floor room if we stayed here again though, and probably not walk around in the back parking lot after dark.
Thank you for your review. We are glad to see that you had a nice stay with us while in the Northwest! It's always great to hear that our staff is friendly and that we have comfortable and spacious rooms. While there is a neighborhood near our hotel, we do have security cameras that are monitored 24 hours throughout our property and as you mentioned, we do have security that drives around our property. Again, thank you for your review and we hope to see you again the next time you are in the Kelso/Longview area!
"Welcome refuge after long day on the road"
Overnight on way home, glad to find comfortable and warm place to rest. A restaurant across the parking lot meant no more driving. Room was clean and spacious with good wi fi connection. Early breakfast bar was fresh and ready at 6:00 a.m. Without GPS would have been hard to find as it is located some blocks off the I5.
Thank you for your review of our hotel! We are so happy to hear that your stay with us was comfortable, clean and warm, with a great breakfast. We hope to see you again the next time you are in the Kelso/Longview area.
"OK stopover"
An ok stop over - fast friendly service, oddly nasty smelling hallway but clean and comfy room. Heating in 1st room wasn't working (and was old-style and noisy) so was moved to another room with an updated heating system - much better! Small fridge and microwave in the room, and a few restaurant options in the area (one adjacent to the property but I didn't try it). It was ok, but I wouldn't make a point of returning. Something just off the Interstate would be faster, easier, and just as good.
Thank you for your review of your stay. We are always happy to hear that our guests had friendly service, and a clean and comfortable room. Please accept our apologies for the smell in the hallway. That is not indicative of our standards and I hope that it was brought to our attention so that we were able air the hallway out. We are also happy to hear that we were able to move you to another room with a properly working heating system. Again, thank you for taking the time for your review. If you are ever in our area again, we do hope that you give us another chance to show you a great stay!
"Best Western Aladdin"
Had a nice stay. Everyone was very friendly. This hotel is pet friendly and we go a ground floor room which helped when walking the dogs. We would stay here again without hesitation. Only issue is the staff was unable to recommend a good place for breakfast locally that had a cocktail lounge and we could watch a football game in. Be more up on local fair to recommend to patrons
Thank you for your kind review! We want all our guests to leave the Best Western Aladdin Inn knowing they had a nice stay and we are so happy to hear that was the case for you. I am sorry to hear however that we were not able to recommend a place for you to watch the game and eat breakfast. While I don't believe that there are any breakfast restaurants with cocktail lounges, we still could have recommended several places with that served breakfast that would have had the game on. I will make sure that the front desk staff is ready to recommend those places when asked. Again, thank you for taking the time to review our hotel and we hope to see you the next time you are in the Kelso/Longview area.
"Good choice at a good price"
Looking for a last minute place to stay after car problems changed our plans, we found this hotel. The staff was friendly and helpful, and the rooms were comfortable. You do need to request blankets as only one is on the bed. Heater worked fine, we just prefer to put it at a lower setting at night and adjust with blankets. Sink and blow dryer are outside of bathroom, which is nice. Blow dryer is on wall between 2 mirrors, so would be easy for 2 or more people to get ready at the same time. Only problem with room was bathtub drain was slow. Otherwise, very clean. We didn't use the indoor pool, but it looked sparkling clean and inviting. Breakfast was good with fluffy eggs (not the weird egg disks that some hotels serve), country potatoes (chunks, not shredded) and sausage. Waffle maker makes 4 small waffles, which is much easier to handle, especially if you have little kids, than one ginormous one that covers the plate. Lots of selection with cereal, yogurt, and hot oatmeal. Very reasonable price for a Best Western, and we would definitely stay again if we were in the area. Location is good, away from freeway and about a mile from several restaurants and the mall.
"Good enough!"
This is an older property and as such it was not bad...the staff were very considerate and overall the place was clean. We were just passing through on our way south and so we tend to look for Best Western properties when in unfamiliar locations.
"Met Our Needs"
Came to watch granddaughter play in LCC basketball tournament. Aladdin offered a special price and accepted pets, so we did not have to kennel them; consequently, a good value for us. Without special price, I might have kept looking. Good location. Interior "worn" but clean. Single queen room small or cozy depending upon your viewpoint. Very friendly and helpful staff (reason for very good rating; otherwise, average).
"Great spot to stay in Kelso WA"
While a bit off the I5 the Kelso Best Western is a great place to stay. Clean and quiet (ask for a room at the back). The staff are friendly helpful and courteous. Unbidden we were offered a free upgrade. Much appreciated. The usual BW complimentary breakfast is served in a clean well organised breakfast room with all the usual items; scrambled eggs, sausage, hash browns, cereals, bread, muffins buns etc choice of juices, milk, coffee and so on. Priced right.
"Musky Smell"
The room was adequate for a one night stay since we were traveling on the next morning. The first room we were assigned had a very strong cigarette smell. When I reported this to the desk clerk she moved us to another room which was OK. The motel is old and has a musky smell about it. After you have been in there awhile you don't notice the smell that much. The bed was comfortable and the breakfast had several options. I think it is overprice for what you receive.
First, let me thank you for taking the time to review us. Second, let me apologize for your less then great stay. While we are strictly a non-smoking hotel, guests have in the past still smoked in their rooms. We are very sorry that a room was rented with out being deep cleaned. I am happy to hear that we were able to move you to another room and that you had a comfortable sleep. We do hope that you give us another chance to make a great impression the next time you are in the Kelso/Longview area.
"Always Good"
I've probably stayed here close to a dozen times. It's easily the best value in the Kelso/Longview area. It's not the most trendy or up to date decor. But, It's very well maintained, well run, clean and comfortable. Parking is a bit limited and their is no elevator (Ask for first floor if that matters, it's NOT noisey). The only restaurant that's really close is a Chinese place that I have not tried (not my thing). There are plenty of restaurants within a few blocks to a mile or so.
Thank you for your taking the time to review our hotel. We are happy to hear that with all the choices in town, you choose us for your lodging needs. While you are correct we have no elevator, we do ask guest when making a reservation and they need to be on the lower floor to note that in the comment line or to let us know if they call. We are more then happy to make sure they get a room on the bottom floor if it is available. Again, thank you for your stay and we hope to see you again soon.
"Halloween Town"
This Best Western was ideally located for restaurants in Kelso WA and also for our medium sized group that was attending and performing at Halloween Town in St Helens OR. This Best Western says it is just the normal type, but we felt like we were in a Best Western PLUS. We had a little kitchenette with microwave, refrigerator, and kitchen sink. The Queen beds were very comfortable with good pillows. Only issue was bathroom fan did not pull out the steam from vanity area quickly enough (after shower).
"Rooms smell bad & broken equipment."
I had to change room because first room smelled bad. Second room was better, but still smelled bad. Hallways smelled bad also. Toilette was broken and wobbled when sat on! Bathroom fan was broken and extremely loud. Phone didn't work! I cancelled my reservation for the second night & went to the Red Lion instead.
"Away from Interstate"
Nice clean motel in Kelso. Breakfast was good. Room was priced fairly. Quiet place and the room was really clean and neat. Nice place to stay. Kind of hard to find as it is about 2 miles from the interstate hiway. If you are going to Mt. Saint Helens, good place to stop for the night.
"Good overall quality"
We came for a wedding (my nephew's) and this suited us well. The room was clean and well-furnished, the breakfasts were tasty and wholesome, and it was near a number of businesses. The bathroom plug and the TV setup were both a bit confusing, and I couldn't get the internet in the room to work. (The computers off the lobby did, however, so all was not lost for my internet addiction, LOL!) Did have trouble finding it, too. Overall, tho, I found it an enjoyable experience, and would recomment it to others.
"Basic Lodging"
We were visiting friends in Kelso and there was not much of a choice because of weekend festivals. This was a good basic hotel at a fair price. Nothing fancy but the staff was nice and the rooms were clean.
"Disappointed!"
Wouldn't stay at this particular Best Western again should we return to WA state. The young woman who prepared breakfast was fantastic and did a wonderful job. Hats off to her! Staff at front desk were not that helpful when trying to bring in several pieces of luggage on one of their carriers. . . .holding door open for us, etc.
Thank you for your review of your stay. We are very disappointed as well to hear that our staff did not offer to help you with your luggage or hold the door open for you. Please know that we will speak to all our staff regarding your situation and what it means to give superior guest service. Please accept our apologies. But we are happy to hear that you did enjoy breakfast. we really do hope that you give us a second chance the next time you are in our area.
"Best Western"
Nice room, good breakfast, fantastic front desk person at check in. The room was clean and comfortable. Quiet and dog friendly Not much area for dog to do it's business but hotel is located in a quiet neighborhood. where you can walk your dog.
Thank you for your kind review, we very much appreciate it. We love hearing that our guests had a good stay, enjoyed breakfast, and had great service. We hope to see you.
"Poor location, small old-fashioned rooms"
Located a long way from the freeway in a seedy area. Only one handicapped parking space, at the front, for the entire hotel. No restaurants of note nearby. Our room was small, old fashioned,but clean.WiFi was OK. TV, fridge, but no freezer in fridge. Bathroom was tiny, with old-fashioned small toilet, with loose toilet seat. Non-slip strips in tub were peeling off. Breakfast was good, with good service, and the room was clean. There was nobody at the front desk when we tried to check out the next day and other staff had to hunt the receptionist down.
Thank you for your review. We want all our guests to leave our hotel knowing that they had a great stay and we are very sorry to hear that was not the case for you. While we are only 1.5 miles from Interstate 5, it may seem longer after a long drive. We do have two ADA parking spots, perhaps the other one was being used when you checked in. While there is a restaurant next to us, there are several fast food and chain restaurants such as Applebees within a mile of us, as well as great local ones too. We are happy to hear that you enjoyed breakfast, and had good service. Again, thank you for your review, we hope that you give us a second chance the next time you are in our area.
¿Tiene alguna pregunta?
¿El desayuno está incluido en la tarifa?
Julie
asistencia Best Western
Encontrará esta información en la descripción de las tarifas de nuestro sitio web y en su correo de confirmación; algunas tarifas pueden incluirlo. Si el desayuno no está incluido, su precio se indica en la página de tarifas, en la columna "condiciones de venta".
Creo que llegaré fuera del horario indicado. ¿Podré hacer el check-in?
Julie
asistencia Best Western
Nuestra recepción está atendida las 24 horas en todos nuestros hoteles. También puede avisar al establecimiento utilizando los datos de contacto indicados en su confirmación de reserva.
¿Se admiten mascotas?
Julie
asistencia Best Western
Cada hotel Best Western® Hotels & Resorts es libre de establecer su propia política de admisión de mascotas. Sus condiciones se indican en la página del hotel.
¿Cómo puedo reservar una noche gratis utilizando mis puntos de fidelidad Best Western Rewards®?
Julie
asistencia Best Western
El número de puntos necesarios para reservar una noche gratis depende del hotel elegido.
Para disfrutar de una noche gratis utilizando sus puntos de fidelidad Best Western Rewards®, inicie sesión en su cuenta de fidelidad.
Al reservar, si el hotel muestra habitaciones disponibles y reservables, aparecerá el número de puntos necesarios.
Si no encuentra la información que busca, contacte con nuestra central de reservas al 0805 08 08 58 (llamada gratuita desde un teléfono fijo en Francia).
Para disfrutar de una noche gratis utilizando sus puntos de fidelidad Best Western Rewards®, inicie sesión en su cuenta de fidelidad.
Al reservar, si el hotel muestra habitaciones disponibles y reservables, aparecerá el número de puntos necesarios.
Si no encuentra la información que busca, contacte con nuestra central de reservas al 0805 08 08 58 (llamada gratuita desde un teléfono fijo en Francia).
¿Se puede pagar con Chèques-Vacances?
Julie
asistencia Best Western
Cada hotel Best Western® Hotels & Resorts es libre de aceptar o no los Chèques-Vacances como medio de pago. Para más información, le invitamos a contactar directamente con el hotel. Los datos de contacto están disponibles en la página del hotel o en el correo de confirmación. También puede identificar los establecimientos que aceptan estos vales en el sitio web de ANCV.
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