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Best Western Joshua Tree Hotel & Suites, Yucca Valley

4.0/5  - basé sur 535 notations.
56525 Twentynine Palms Highway, 92284, Yucca Valley, United States - See map
Best Western Joshua Tree Hotel & Suites - Hotel Exterior The Best Western Joshua Tree Hotel & Suites is ideally located in the center of Yucca Valley. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at the Best Western Joshua Tree Hotel & Suites located in Yucca Valley, California. The hotel is located just five miles from the Joshua Tree National Park, the Big Morongo Canyon Preserve in Morongo Valley and close to Pioneer Town & the Twenty-Nine Palms Marine Corp Base. The Best Western Joshua Tree Hotel & Suites is fully equipped with HD flat screen televisions and high-speed internet access. We offer a variety of rooms from our standard king bedrooms to our extended stay suites with kitchens and king bedrooms with in-room whirlpool. This Yucca Valley hotel also welcomes guests to a complimentary deluxe continental breakfast featuring sausage, eggs, waffles, Folgers® coffee and more each morning. Other amenities at the Best Western Joshua Tree Hotel & Suites include an outdoor swimming pool (seasonal), hot tub (seasonal), fitness center and business center. We are a pet friendly hotel and dogs are only accepted. Let the Best Western Joshua Tree Hotel & Suites be your home away from home. Our staff will go out of their way to make your stay as comfortable as possible. Make a reservation today at the Best Western Joshua Tree Hotel & Suites.

Best Western

Joshua Tree Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 535 guest reviews
NOTE ISSUED
Excellent
214
Very Good
206
Average
66
Poor
26
Terrible
23
REFER TO NOTICE
Business Business
52
Couples Couples
202
Family Family
171
Friends getaway Friends getaway
45
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel"

4
04/11/2018

Nice hotel I would probably only give it a three or four star. Bed was comfortable and the room was clean and had lots of room. Breakfast was very simple. The only thing that would really complain about is the pool is very very very small you cannot swim a lap! We visited from Portland Oregon and was looking for a nice pool to swim in when we got to Palm Springs. Was disappointed in the size but we only stayed one night so we managed! It was very close to Joshua Tree National Forest and that's where we were headed!

"WTC Graduation"

4
28/10/2018

Older hotel but clean. Good breakfast. Hotel staff charged me twice for room but corrected the problem. TV did not work but we were upgraded to a suite at no charge! Staff was friendly and good. Exercise room was adequate. Coffee available 24 hours a day. Not fancy but good for hikers at Joshua Tree.

"great find"

5
25/10/2018

exceptional quality service....they just need to offer some meal variety but otherwise everything else is great. check in process was easy.checkout process was smooth...room amenities adequate...internet connection markedly improved.

"The Best Wedding"

5
22/10/2018

The place is clean - the beds are great - the gym is clean - the pool and spa are the perfect temp - the complementary breakfast is fantastic - we were not expecting such good fresh food - BW is easy to find and the staff does everything to make your stay stand out - Our stay was better than the last fancy hotel we went to at the beach - I really recommend this BW - we know where we will stay when we go back to Joshua Tree

"Friendly Staff & Spacious Rooms"

3
22/10/2018

Excellent location with spacious guest rooms and very friendly and personable staff!Didn't spend much time in room but the decor could definitely use some updates.The headboard in our room was broken and the freezer was frosted over, but didn't warrant us requesting a new room.Would recommend if you are just looking for an inexpensive place to crash while exploring the beautiful surroundings/

"Terrible Customer service, Charged 200 and didn't even get to stay"

1
30/09/2018

I booked this hotel for my family at around 12am on a Saturday night, the 22nd of September. I thought that I had booked it for Sunday, the 23rd, the next morning, with checkout being Monday morning. I didn't realize my mistake until we were about to leave the following morning. When I called the hotel to discuss the mistake and see what could be done about it, one of your representatives had me believe that she could discount the stay from the previous night, and discount the stay for that night when we would actually be staying, and that it would even out to the original price of around 200 altogether. So my family gathered our things, and went to the Best Western. Upon arriving there, the lady at the front desk told us to sign the form which showed how much we were going to be charged for the previous night, and said, "don't worry, obviously it's not going too be as much as it says there." So we signed. It wasn't until after we signed and went up to our room that she called and told me essentially that they were NOT going to discount the charge from the previous night, and that the most they could discount this night would be from 160 or so to 135. No matter how I tried to reason with them that it was a mistake, and that we were here the following day, they wouldn't budge. My brother had had a similar experience with the Stayridge hotel only a month before, and they simply moved his date. They were very good at accommodating their customer and doing what they could to help his situation. Meanwhile, your hotel did nothing but give me false information, telling me that they would most likely be able to discount it wildly so that we wouldn't pay much more than were originally charged. It was under this pretense that my family bothered to pack up all of our things and drive the hour and a half to your hotel. Had we known we were going to be charged the full 200 for the previous night, plus 135 for the night we were actually going to stay, we would have saved ourselves the trip. I feel that the Best Western we stayed at was extremely unreasonable, and had they wanted to, they could've accommodated us somehow. It isn't as if we chose to cancel and wanted our money back. We were still going to stay, and the very next day at that. We booked the hotel so late, that I doubt anyone would've wanted the room we had, therefore I don't think we took up unnecessary space. Even if that had been the case, the hotel parking lot was almost empty when we showed up on Sunday, so once again, we wouldn't have taken up space that other customers would've needed to occupy. Somehow, I'm sure that if they wanted to give us great customer service and help us out, they could've managed it. Instead, 200 dollars went down the drain, we wasted a trip to your hotel, and my mother's birthday plans were cancelled. This was a horrible experience, made worse by the fact that I feel your representative, Dana, tried to trick us into coming out there so this establishment could charge us, not only the 200 for the original date, but an additional 135 for the night in question. At no point did she try to call me back or contact me in any way to let me know that her original estimate was wrong, or to inform me of how much we would actually be charged. It wasn't until we had actually arrived there, signed the fee form, and checked in that they decided to inform us of this. I really feel that she tried her best to scam another 135 out of my family. I am very disappointed in the inflexibility of your establishment and the sheer dishonesty, false promises, and lack of communication on the part of your representatives. Because of this experience and the horrible customer service we received, no one in my family will stay at a Best Western again. I think that it's a shame, because if things had gone differently and we had received the customer service that I believe we should had, my review would've been the opposite and the relationship each person in my family would have had with Best Western would've been a positive one. I would've been much more encouraged to continue as a loyal customer, yet with the way I was treated, I doubt I will ever do business with Best Western again, unless this situation is somehow remedied. It was truly a disgusting experience for me. I will definitely be leaving a 0 star on the review sites that I can, with my experience attached, as a warning for other people to avoid the terrible customer service at this establishment.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We do appreciate your review and the perspective on the situation with your non cancelled reservation. I do want to apologize for any misunderstanding, however, our Hotel does enforce its' cancellation policy strictly as every business that holds reservations for a product or service should. With that said, we will always be honest and communicate our policies through various mediums and channels of information to our guests. I truly wished this didn't occur as we certainly don't like our guests to be unhappy. We did not know there was going to be a no show on a credit card guaranteed reservation and yes we were full the night of your reservation. At the same time, we always try to make it right and make our customers happy. Best of Wishes to you and I hope to gain your business in the future. If possible, we can be in contact again to discuss moving forward. Thank you graciously!

"Great Spot"

5
15/09/2018

This is a great hotel. The staff is kind and friendly. The continental breakfast was amazing. The rooms are clean and the location is perfect. I would recommend anyone that is looking to stay in Yucca Valley to stay in this hotel.

"A very happy stay"

4
12/09/2018

My husband and I just stayed for one night at this hotel on our way from LA to the Grand Canyon. It was perfect for what we needed. Lovely big room, huge bed, bath and shower, toiletries, big fridge, iron, ironing board,tv and coffee/hot water machine (for the British tea!). There are no tea bags in the room but we have our own with us anyway. The room had air conditioning at waist height which could be adjusted to suit, wet didn't actually use it at night anyway. Breakfast is between 6:30am-9am and is a buffet selection in the dining room. Lots of options for hot or cold food, fruit, cereal, french toast, bagels, hot drinks (including Earl Grey, my favourite!). Parking and WiFi is free and very easy. The price was very good for what you get. Would definitely recommend it and stay here again if in the area.

"They didn't tell me about pet fees"

2
28/08/2018

I decided to stay here last minute, and when I made the reservation, the operator didn't tell me there would be a $20 per pet fee, so that added $40 to the price tag. The woman who checked me in wasn't friendly nor considerate, so I had to pay or have nowhere to stay. This might be the only Best Western in the area, but I think I'm going to try to check out other hotels in the area if I go back to Yucca Valley.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We sincerely appreciate the valued business and your review. Our management team has been in contact with you and we graciously apologize for the misunderstanding and service. Yes...we do charge a nominal pet fee for our guests' dogs..we love our furry friends and we do our best to keep costs down for our guests. Our management team has been in contact and we hope to see you again in the future!

"Location!"

4
26/07/2018

Hotel was fine, had everything needed for an overnight. Not where we expected to be, but that isn't hotel 's fault. Room was great and staff were helpful. Breakfast was reasonable and varied. Not much more to say!

"Best Place in the Desert"

5
18/07/2018

This is our third time staying at Best Western Joshua Tree and we have been very happy with the service and quality of the rooms. We also enjoy the continental breakfast. And the kids loved the pool. It was refreshing on a hot summer day.

"Good hotel, reasonable breakfast"

4
04/07/2018

I stayed here recently for 1 night. The room was large, and quiet. Breakfast is included and there's a reasonable (but not huge) range of options. Staff are friendly and helpful. I would stay there again.

"Nice place to stay"

4
25/06/2018

I have been to a few hotels in Joshua tree and this one is good to stay at. Customer service is pretty good and they have good amenities. I would definitely go back and stay here. Pretty good price for what it is

"Great property,friendly staff,very good breakfast and clean rooms and suites. Best hotel in the valley."

5
21/06/2018

Great looking property, well maintained. Friendly and accommodating staff. Very clean property and guestrooms. Very nice breakfast with multiple choice of items complimentary.Small pool and spa but, very private away from the highway. The very best hotel in the valley. Second building has full kitchen units, a plus with a family.

"Nice hotel but just make sure you search for bedbugs, we found one "

3
17/06/2018

Nice hotel, as Best Westerns usually are. Great breakfast, but the pool is pretty small for the size of the hotel. I travel a lot and always search for bedbugs as this has become an epidemic even in the nicest hotels. We didn't find anything upon arrival but when we were packing to leave sure enough we found one. The front desk staff didn't seem to care and I had to ask for the GM's contact info so I could follow up. I wanted to make sure that they would take care of the issue for future guests. The GM was very nice and understanding, but I had to reach out to her as I had not received a call for two days. Not sure if I would stay here again, but also think that as long as you check the mattress upon arrival and keep your bags on the counter you should be fine. Best of luck as you don't want these hitchhikers coming home with you. We also found earwigs.

"Good place near the Joshua Tree National Park"

4
29/05/2018

Very nice place. Little hard to find. Professional staff. Everything was comfortable. Breakfast very good. Staff recommended fun things to do and places to eat in the area. Very convenient to the north entrance to the National Park.

"A good stay"

4
28/05/2018

We had a overall good experience for the stay, however, we were stuck in the elevator for a few minutes. We were terrified though we've been told the elevator is kind of slow upon check in. It's better to improve that part for guests' safety. The bed was too soft for my husband to sleep, the amenity and towels were not enough for us to use. We booked for 6 adults but only 4 Pax amenities provided. I like the person who made the reservation for me on the phone, she was really kind and patient. For all the customer service I am really satisfied!=)

"Yucca Valley"

1
23/05/2018

Bad, would not stay here, better to go to 29 Palms and stay at a hotel there. The server is bad, there is only one person at the desk at night and when you ask a question you get a lot of attitude back. The water was cold, and the shower curtain was the cloth one. It did not stop any of the water and the bathroom flooded when I took a shower. There were no food vending machines there so at night your options are to cross the street to the gas station, go to the auto store, or drive to get something to eat. (even a candy bar)

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you for sharing your experience at the Best Western Joshua Tree Hotel and Suites, we sincerely apologize for the issues you noted in your review. We certainly take pride in our service and Property...I can assure you it is not reflective of the Best Western Joshua Tree Hotel and Suites. We will do better and thank you once again for your business/review!

"another great stay at yucca valley BW"

5
22/05/2018

I have stayed here many times now and each was excellent. Great staff and very nice rooms. There are cheaper places to stay in the area, but this is the best hotel. You can easily access many places in the Joshua Tree area. Thank you!!!!

"Great location"

3
16/05/2018

Older Hotel,price reasonable. Nice staff,close to Joshua Tree Nat'l Park.A/C made a lot of noise on & off. Big room shower good,but can see some wear & tear on furniture & carpet but clean... Breakfast was ok not great.

"Yucca Valley Best Western"

5
14/05/2018

I stayed at the Yucca Valley Best Western for 2 nights with my boyfriend for a quick getaway. Everyone at the hotel was very friendly & accommodating. The room was clean, the shower was great & the bed was very comfortable. Wifi service worked well and there was a nice size fridge in the room. A hot buffet Breakfast was included each morning which was good. There was a pool & hot tub at the hotel which was nice before & after hiking in the heat. The location was perfect for venturing to Joshua Tree National Park.

"Best Western Twentynine Palms"

2
01/05/2018

There are not a lot of choices in Twentynine Palms but this would be my last choice if I return. Was there for two nights. The front desk and kitchen staff were very nice. The room was dreary. The carpet was very old and thin. The sheets are thin and the bed mattress was way beyond needing to be replaced. We left the Do Not Disturb sign in the morning while we went to breakfast and came back to finish getting ready. Left at 10:30 and pulled sign. Came back at 6:30 and room had not been touched. When I reported to front desk she asked "was the do not disturb sign out at any time?" I said yes until 10:30. She pulled the clipboard and said they called at 11:06 and there was no answer so they didn't clean the room. This the worst Housekeeping policy I've ever run into. They don't knock or recheck after they see the sign.By doing this the housekeepers reduce the number of rooms they have to clean and only clean rooms with checkouts.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you for your review for the Best Western Joshua Tree Hotel and Suites in Yucca Valley, CA. After reading your review, I want to make sure the review if for the correct Hotel Property. We are not in Twentynine Palms and if you were our guest, our management Team would like to discuss your stay with us as this is not reflective of the Best Western Joshua Tree Hotel & Suites.

"Broken refrigerator and air conditioner"

3
30/04/2018

the refrigerator in the room was broken, and it took hours of messing with the air conditioner to get it to work. For what you get, the value is certainly not there. I was brought an extra blanket when I got too cold.

"Very convenient to Joshua Tree Park"

4
21/04/2018

Nice, clean hotel. Close to busy street/highway but quiet. Free parking. Wifi worked well. Short drive to Joshua Tree Park which is definitely worth a visit to hike. Nothing else to do/see in the town. Great little Mexican restaurant down the street (check reviews).

"Great hotel if staying in Yucca Valley."

5
19/04/2018

Great hotel if staying in Yucca Valley. We choose this hotel due to its proximity to Joshua Tree National Park. The room was clean, had a micro-wave, refrig, HBO and cable, clean big bathroom and a workout room. It has breakfast as well and it was very good.

"Overall excellent, except a few things"

4
15/04/2018

Bed was a bit worn and Wi-Fi didn't work. Accessible room was laid out well except had a tub. Otherwise would have rated 5. Breakfast was excellent and property was very clean. Loved that the linens had a slight softener and very clean smell. Hot water was plentiful.

"Clean! Beautiful room with tons of space. Nice location near park."

4
09/04/2018

We had a 2 room suite, which was nice to have the kids get to sleep without forcing us to go to bed early. Great breakfast buffet, just need to be patient on replenishing food. A bit tacky with the tip jar above the microwave. Friendly front desk. If you think the pool looks big enough to support a group of people, quit kidding yourself. Picture is very deceiving. The pool is maybe 15 x 15 - tiny and very cold! We picked the place based on having a pool and the kids were bummed.

"5 Star Service of Excellence at an affordable price!"

5
05/04/2018

We have family in Palm Desert and Palm Springs. We visit them frequently from Las Vegas, Nevada. We like to stay at Marriott Hotels but everything was sold out due to the major Tennis tournament. The next best thing that was available was The Best Western Joshua Tree & Suites. The drive from this Hotel to the Coachella Valley was not that long at all. The hotel was super clean, has a lot of amenities to offer, delicious breakfast items, a gracious staff, and the one and only "Dana": The Front Desk Manager. Dana is one of the nicest person you will ever meet. She strives to provide genuine superior customer service! With her presence at this hotel, I can assure any future guests that are contemplating on staying here, that there will be no issues, situations, or problems. Dana truly brings out the full potential of her staff because all of them shines with 5 Star Service as well! Customer service truly makes all the difference. Thank you Dana and your wonderful staff for making our family's stay a memorable, comfortable, and enjoyable one.(2 Rooms: 3 Adults / 3 Children) First expressions are lasting impressions! We will be back many more times to stay here at The Best Western Joshua Tree Hotel.

"Joshua Tree weekend"

5
03/04/2018

We had a lovely stay while we toured the area. The service was very flexible with our needs. The rooms were very comfortable. The location and amenities were great. The best thing was access to local sights. The worst things was that the in room internet could have been a bit faster.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi! Thank you sincerely for the valued business and sharing your experience with others! We always strive to serve a great clean and comfortable experience at our Property....it is awesome to hear you had a good visit to the area and to our Property. I do apologize for any issues you may have encountered with the WIFI and to always better serve our guests, I can assure you I will get this resolved. Big changes coming soon....Take Care and Many Blessings!

"Great Place To Stay"

5
02/04/2018

We stayed in a King Suite and the room was clean and comfortable. We enjoyed the free breakfast. We didn't get to enjoy the pool but it did look inviting. I would stay that this hotel again and look forward to doing so.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you sincerely for the valued business and sharing your review with others! We are very happy to hear you had a great experience with us and at the Property. We will always value our guests and want to make sure customer service is #1! As part of this business philosophy, we strive to always to do better and hopefully next time you visit us, you will see/experience/eat some of the other updated/changes to the amenities-product of the Hotel. Take Care and Many Blessings!

"Hikers' Hotel Near Joshua Tree"

3
27/03/2018

We've stayed at many Best Westerns and found this one lacking in comparison to most others. In fairness, it looked like one of the better options for people visiting nearby Joshua Tree National Park. This is a pretty rural desert area. Some of the visible wear and tear is probably due to dusty boots and people who forget they're not still on the trail and use the towels to wipe down their gear. Our room was clean and comfortable except for the brand new over stuffed pillows that were torture for sore necks. It was cool when we were there, but we still heard noisy HVAC units going on and off at night. I'd stay here again because of the proximity to the park. It's just not a peak experience sort of hotel.

"Slightly above a three and definately below a 4"

4
26/03/2018

This property has two units so if you are in the 2nd unit, you have to walk over to the main one for breakfast or front desk needs. The pool is outdoors and while we were there in March, the wind was blowing so hard it was not comfortable enough to use it. There was wifi issues as well as one day it worked, the next not so much. The room we were in had a bathroom door that when opened, it blocked the room door, which was different. Get a room either towards the back or in the annex to decrease the roadway noise you will hear from the rooms fronting the property. The breakfast area was nice and the selection of foods were good. The business center is tiny and only one person can use it at a time. Not the value I was hoping for at this property. Close to Joshua Tree NP, eating establishments and services. Staff were very good and customer service was great. My room didn't have a microwave, and staff told me when I checked out I could have requested one and they would have taken one from another room.

"Great Stay"

4
14/03/2018

My first time staying in a Best Western and it was a really pleasant stay. I stayed for 8 comfortable days. The hotel staff was really nice. There's a large variety of options complimentary breakfast including cereal, fruit and a waffle maker. My only issue with my stay was the gym. The treadmill was out of order and the elliptical made a knocking sound when I used it. Other than that it, it was a great stay. I would recommend this hotel.

"Fully equipped rooms"

4
14/03/2018

Rooms here are very well equipped with a massive fridge freezer, microwave, hob, a basic selection of pots, pans, cutlery, crockery etc. which means you could easily self cater. The receptionist explained that they have quite a high number of people who stay in the area for work on extended stays and this is why the rooms are equipped in this way. The room was clean and the beds comfortable. Wi-fi was good. The hotel comprises two blocks. Reception and breakfast room were in in one with some of the rooms and the other is where our room was located. That made little difference and there were good self-service laundry facilities, ice and vending machines in the block we were in. Breakfast was from 06.00-09.00hrs. Having stayed at a variety of hotels/motels on our holiday this was the earliest finish we came across and meant a leisurely breakfast was off the agenda. Nevertheless we had a good stay and we would probably book again if we came back to the area.

"Pleased with our stay!"

5
11/03/2018

We spent four nights at the Best Western Joshua Tree Hotel and Suits. When I had trouble logging on to the WiFi the management were very helpful to get the problem figured out. Everyone was very courteous.

"Great staff"

4
09/03/2018

We had a night before our flight home and wanted a reasonable price hotel. We found this one on Airmiles. It's 30 minutes drive from Palm Springs. The hotel is very clean . What made it special was the friendly staff. We would visit the Yucca valley again. The area seems very nice .

"Oasis in high desert"

5
04/03/2018

We stayed the last weekend of February. Nice large room with a little kitchenette and great beds. The checkin staff was very helpful with redeeming my Best Western rewards cards. The breakfast each morning was the best buffet breakfast we've had at a Best Western. I know it sounds like I'm damning with faint praise, but it was exceptional in every way, taste, quality, quantity and service. The breakfast attendant was very efficient and helpful. I hope they pay her well! Thanks for a wonderful stay!

"Perfect location for visiting the park"

5
04/03/2018

Excellent place to stay while visiting Joshua Tree National Park. Rooms are very clean and quiet. Excellent hot breakfast included, free Wifi. Stop in at the Welcome Center next to the hotel for lots of good info about hiking and restaurants in the area. Would definitely stay here again.

"Joshua Tree National Park Visit"

5
02/03/2018

My friend and I chose to stay here because of its location to the entrance for Joshua Tree Visitors Center. Not only did we appreciate the close proximity to the park but also the friendliness of the staff and cleanliness and comfort of this hotel. To add to our delight, the next morning we woke to the best continental breakfast we have ever had. I will stay here again when I return to visit the park.

"great place and big rooms"

4
01/03/2018

we stayed here as it was close to palm spring and we were very surprised how nice it was and the staff was very pleasant . Good for guests that want to go to Josua State park and use up some Best Western points

"GREAT BEST WESTERN STAY"

4
20/02/2018

We had a great one night stay at this facility. The people on the check-in desk were very friendly and nice. They helped us with our BW voucher as the printout I had did not include all of the numbers, thank you. The room was on the third floor at the front of the motel so we did get some traffic noise in the late afternoon and early evening but it quieted down after dark. The facility was very clean and our room was very nice, like the carpet had just been cleaned. The room was large for a standard room and the bathroom was quite large but the sink was also in the bathroom with a good sized counter. We did have a view of the hills and the sunset was fantastic. I will ask for a room further from the highway next time to quiet the traffic noise. The motel was booked solid for the weekend we were there so lots of people in the lobby and cars in the lot. I think this is one of the nicest Best Western motels we have stayed at. The free breakfast area is large with lots of tables, excellent eating area. The full breakfast had the standard eggs, bacon and sausage patties, biscuits and gravy, French toast with strawberry preserves or syrup along with the normal cereals, muffins, sweet rolls. Outstanding selection. Great job and the staff kept everything clean and stocked. The bath towels were really soft. The bed was comfortable. The only complaint is the air conditioner was very loud even on low.

"Comfortable Stay!"

4
19/02/2018

I was visiting Joshua Tree for 2 nights and didn't want to camp with my group so I booked a room here! This hotel is easy to find and about 20 minutes away from the main gate to the park. The front desk was friendly and I was even able to check in a little bit early. Breakfast was served each morning and there was a good variety of food offered. Overall, my room was comfortable and roomy and I would stay here again!

"Road Trip"

5
18/02/2018

The hotel was clean and nice! The lady at the fron desk was very pleasant, professional and quick to check you in. She asked if I was a member and I said no so she quickly enrolled me for future hotel stays. The room was also clean and had a comfortable bed.

"Comfortable place"

5
14/02/2018

The check-in process was very efficient with friendly staff. The room was very nice and very clean. The beds were super comfortable. The breakfast was the standard fare. I would highly recommend this place.

"Made it in too late to get my keys"

5
04/02/2018

Family of 5 adults, 1 child, 1 dog moving to 29 Palms we were supposed to pick up our keys on the 1st but got delayed and didnt arrive until after hours for our property management and in a pinch called BW for a reservation. Couldn't believe the low price and availability on such short notice! The staff was friendly and accommodating and we all slept very well in our suite that we all fit in. Thank you!

"Close to everything"

5
02/02/2018

Hotel is in a good location in the middle between Pioneertown and Joshua tree National Park and is very clean and neat. There is a great Mexican food restaurant right next-door and a lot of other restaurants in the vicinity. The staff was great and the breakfast was good too

"Great hotel and service."

5
02/02/2018

Booked a senior's room with 10% discount. Room was very good with great 'senior assistance' touches in the bathroom - rails etc. Large bathroom access for people with mobility issues. Would recommend without hesitation.

"Great place"

5
29/01/2018

We had a good stay here. The place is clean and the staff is friendly. Breakfast was good and hot as it should be. The place felt very secure too especially as there are multiple buildings at this location.

"Very good place to stay and price also is very good"

5
09/01/2018

I think I got the best and largest room BW can offer to my family. There are 2 king sized beds in separated rooms and also has one more sleeping sofa. The room was clean, comfortable and quiet. My family stayed in CA for 10 dates and this was the best Hotels we stayed. The breakfast also is the best to compare with other hotels. Everything was very good.

"Very comfortable stay & pet friendly"

4
06/01/2018

We booked this hotel during a trip to Joshua Tree Nation Park. We specifically choose this hotel because it offered complimentary breakfast & is pet friendly. Our room was clean & very spacious. We were pleasantly surprised our double room also included a kitchenette with fridge, dishwasher, microwave, dishes & utilizes. We greatly appreciated the full size fridge & freezer. There are plenty of restaurants, all a short drive away, some even walk-able. The breakfast was plentiful & filling, ours included biscuits & gravy, sausage, bacon, french toast, eggs, pastry's, cereals, fruits & some pretty darn good Folgers coffee. The front desk staff was friendly & helpful recommended restaurants & near by stores. This was one of the pricier hotels in the area, but we felt it was well worth the extra $. The only minor issue we had was the parking lot by the second building , where we walked our dog had a slight sewer"ish" smell. Not sure if that's the hotels fault, but this would not hinder us from staying here again. We loved the spacious rooms & close distance to Joshua Tree Nat'l Park.

"Great place for the price"

5
02/01/2018

The room was clean, comfortable, and mostly quiet--this is our second stay at this hotel. I thought the food was OK--my husband loved it. I appreciated the good brands of tea. Hubby said the coffee in the room was not great. The staff was very friendly and helpful.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Happy New Year and an OJ toast to a great fantastic year for you and yours!! Thank you kindly for the review and the valued repeat business! We are always looking to improve our service and amenities....please contact us with your constructive ideas in regards to the breakfast service...it is welcome! :) I will look into the in room coffee issue....we also have great hot coffee/teas available in our Great Room 24/7. We hope to see you again in 2018....take care and thank you for your patronage/review! Yours in Hospitality - General Manager - Steve Koo

"Nice room; kitchenette w/full fridge; good location"

4
01/01/2018

We selected this hotel due to its proximity to Joshua Tree National Park and the fact it is dog-friendly. Check in was smooth, room was clean, and included a kitchenette with a full size fridge. Not much area for dog walking, but some medians/shallow landscape strips allowed. Wi-fi was very slow and unsecured. Comfortable bed.

"Sub par shower/customer service"

2
31/12/2017

This would be funny if we werent so angry w/how BW management handled: Arrived late (though guaranteed on credit card) & given last available room, #205. We had just come in from a sweaty day of hiking & were looking forward to a relaxing shower & good sleep. This is our 3rd visit & we had always been satisfied (proximity/price/comfort). Unfortunately we got stuck w/a handicapped room, which, though spacious, provided only a dribble of a shower! Disappointed, we asked the front desk to switch to a better room, but since they were sold out, they said we were out of luck. A few seconds later (as if on cue) the smoke alarm started blaring. Turned out our skimpy shower had triggered it from the steam from leaving the shower running too long. The front desk apologized but said the manager in the morning would handle. Went to sleep in freezing room w/no extra blankets. At 2am, we were roused out of bed w/the fire alarm blaring, yet again, but this time no shower to trigger it?! Called the front desk--you'd think they would have called us if an alarm went off!--Lucily, someone answered so we also requested blankets which the clerk promptly brought! The next morning tried to discuss our upset w/ manager who said because we had booked through hotels.com they were not responsible for the room offering and could not provide any compensation. Upset, I insisted that the hotel used 3rd party websites precisely to manage their inventory & that regardless of how we booked the room, the rooms amenities should meet certain standards. Plus, the fire alarms going off had NOTHING to do w/hotels.com. The day manager offered us $20 discount & suggested we book directly next time. With little sleep, we agreed that there probably won't be a next time.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you for your honest review and I want to sincerely apologize you did not experience a good stay with us. I did research your reservation and the room type booked was a handicap room with roll-in access shower. It is extremely frustrating to us as well since you as our guest did not have a good experience....we would have most definitely changed your room type at no additional cost if the Hotel was not fully booked, as this is one of our most busy seasons. There are several room types at the Hotel and we have to make sure all of the reservations (especially when fully booked) are handled accordingly to the booking request. Really....no excuses as you are our guest but please be advised, our management would have gone above and beyond if there were any options to. We value customer service and I'm so sorry you did not experience the service you expected. We have contacted our alarm company to replace the smoke detector and again I apologize for the inconvenience/issues. I hope to regain your trust and business...if your future travels take you to the High Desert/Joshua Tree NP...please contact me or our Front Office Manager so we can make sure to take care of you. Have a Blessed and Great 2018! Yours in Hospitality - General Manager-Steve Koo

"Adequate but pricey"

3
31/12/2017

Rooms are clean, towels smell of bleach, staff is friendly, breakfast is crowded. All to be expected from a third tier independent hotel. But the really bad thing is the price. When we need more than one room we stay in 29 Palms, because a better hotel room there is cheaper. But for one room, the gasoline for traveling back and forth to visit in Yucca Valley doesn't pay. The hotel has been full or nearly every time we have stayed there. Weekend breakfast times are good, but weekdays breakfast starts and ends earlier, 6:30 to 9:00, and between 8:30 to 9:00 as the various food items run out they are slow to refill them. Granted, there is usually a line longer than the amount of eggs they put out at one time will supply, but this is a tourist hotel, not business, and they should plan better for weekdays. I have told them this for over five years as we have stayed there, but it falls on deaf ears. We know if we want breakfast to get down early, and now you do too. And we do keep coming back because the rooms are clean, adequate, and convenient for us. But if I were visiting the National Park instead of friends, I would stay elsewhere.

"Best Hotel for the Area"

4
27/12/2017

Stayed over Christmas and this is by far the cleanest and nicest hotel in the area. The others are OK but a little less clean. The price was right and the room was nice. They really do not have any views, we were looking at the auto store next door, but none really do. The breakfast was the usual, hotel food, some powdered eggs and sausage, etc... nice coffee and toast for me. Kids will love the breakfast since there is sweets. All in all we will be staying here often when in the area.

"Christmas in Joshua Tree"

5
26/12/2017

A GREAT stay my husband and myself. The bed very comfortable. Huge refrigerator. The heater worked TG it was cold. Nice place ,pool a little small close to all amenities. Employees very nice, recommend

"Clean room, good hotel to stay with a dog"

4
26/12/2017

We thought the room was very clean and smelled nice. Great water pressure in shower! Bed was comfortable, I'm very picky about beds. I don't like squishy mattresses with a hole in the center, these were great! We came with our dog, thought the pet fee was reasonable at twenty dollars, and hotel staff helpful. Came to visit family for Christmas, found this was the nicest hotel in town, I checked them all.

"Good place near Joshua Tree"

4
21/12/2017

We were able to book this room and were happy with the proximity to Joshua Tree. Since we arrived late in the evening it was hard to tell what was around. The staff suggested one restaurant that might still be open. It would seem the town closes early even on a Friday night. The hotel was nice and the bed was comfortable.

"Great location, dog friendly."

4
07/12/2017

Great place to stay for day trip to Joshua Tree if you have a dog. Located on busy highway, Not scenic. Rooms were acceptable, nothing special. Staff was pleasant, breakfast was typical BW buffet. Pool is very small. 24 hour Mexican Food next door!

"Great Hotel"

5
06/12/2017

Great hotel if you're looking for a modern, well maintained and comfortable place near J Tree. The room and bed were clean, excellent, spacious and comfortable. The complimentary, buffet breakfast was good - not great. Most other hotels in the area are small, quaint places - and there's nothing wrong with that. But the Best Western is modern, has modern amenities and is worth the slightly higher rate.

"Great room, everything else was very poor"

2
28/11/2017

Room was very nice and comfortable, but the other factors were all very disappointing. Wifi was almost non-existent, breakfast was barely edible, and the cleaning service was mediocre. Room was far from cheap which leads to a very poor overall value.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi Chris, We sincerely appreciate the valued business and the feedback on your reviews. We graciously apologize for your experience and we have contacted you directly through more direct means. Take Care and Many Blessings.

"Almost great stay"

4
22/11/2017

This hotel is very nice and the rooms are clean and well organized. We had what I think was an isolated incident in which there was not enough food at the breakfast for the guests at any one time. I have reported this and I think they will look into it. I also wanted to give a room tip that the center rooms on each floor (we had 310) are set back kind of behind a housekeeping room which makes you feel a bit like a second class citizen. It is apparently this configuration that also results in an outswing bathroom door that won't stay open, and which conflicts with the main room door making the room seem very cramped. I suspect the other rooms are just fine.

"Best Western is Best in Yucca Valley"

5
13/11/2017

I would recommend this hotel to anyone staying in Yucca Valley, CA. The best value for your dollar. Great location, close to everything. Helpful staff, they will get you everything you need or tell you where to get it. great comfort, very clean, easy to get to.

"Kind and genuine"

5
08/11/2017

Staff was beyond helpful with our extenuating circumstances. Very kind all the way around. Facility was extremely well kept, inside and out. Very nice details to finish off the room and bathroom. Thank you.

"Clean, convenient, spacious"

5
08/11/2017

Traveling as three adults, we spent 2 nights at Best Western Joshua Tree Hotel & Suites. We had a room with an included extra bedroom (3 double beds altogether) and a kitchenette. The kitchenette was equipped like a full kitchen with a decent-sized refrigerator, stovetop, and sink. The main bedroom was spacious and airy. The smaller extra bedroom was also decent-sized, with its own dresser, closet, and TV. The hotel was very clean and pleasant, and our room was quiet. Complimentary breakfast offerings included eggs, bacon, toast, hot and cold cereals, and more. We did not make any special requests of the staff, but they were friendly and always available. The hotel is just a few minutes from the north entrance to Joshua Tree National Park. I would recommend this hotel.

"Good for location and cost"

4
07/11/2017

Pretty good for a Best Western. Walls are thin, so be prepared to hear your neighbor's (both next door and upstairs) TV and conversations. We were in a room just one floor up and one room over from the entry door which was an automatic sliding door. Every time the door opened and closed, it was as if a small train was running through your room (noise, not vibration). GET A ROOM AWAY FROM THE ENTRY HALL. Staff was very friendly and helpful. Bed was comfy. Great having a kitchenette, especially if you have some dietary restrictions that necessitate having some of your own food choices. Full refrigerator, two burner stovetop, microwave, dishwasher, sink, and some plates-cups-glasses-bowls. I would go again if I am back in this area.

"Very Nice Stay!"

5
31/10/2017

We chose this place to get out of a very unpleasant timeshare property in Palm Springs 3 days early and to be closer to JTNP which we were interested in exploring as well. Didn't understand some previous negative reviews about cleanliness. This property has 2 separate buildings, where the check-in office is the traditional hotel, across the parking lot and adjacent to the pool is the building with the extended stay suites. This building smelled clean and like new when we entered for the first time. We were on the 3rd floor and the room had almost a full kitchen (no oven) but had a 2 burner hob, a full size top freezer refrigerator, microwave oven, and a smaller dishwasher (all S/S by the way) and plenty of granite counter top space and large enough sink w/disposal to fix light meals/clean up, oh and service for 2. This was important as we were still near the beginning of a 15-night trip and had brought a lot of food with us for hiking and we felt the need to leave our first lodging. Our room backed up to a residential subdivision with some mountain views so it was quiet. Bed was comfy. Bathroom was huge with enough room to store luggage out of the way in a little alcove and was well-lit. Everything was immaculately clean. Had no issues with the WiFi but we just used it to find local places to eat and driving routes, didn't try streaming. Breakfast, though not the restaurant fare some people seem to expect, was quite filling with a few hot protein items (eggs, bacon or sausage, tater tots, French toast), hard boiled eggs already peeled and in a fridge with milks and yes! even almond milk which I drink. Good hot tea selection too. It was regularly monitored by always pleasant attendants to keep it stocked. We loved hiking in JTNP and now that we know there's a place like this nearby that's nearly as good as a condo, we'll definitely be back!

"Clean and Spacious rooms"

5
25/10/2017

Stayed at 3 different locations on vacation in southern California. This location was by and far the cleanest and nicest place we stayed. I would gladly stay here again, if our travels ever bring us back.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We sincerely appreciate the valued business and the great compliments on the Hotel and staff! Thank you for the review and taking the time to share your experience at the Best Western Joshua Tree Hotel & Suites. We always will strive to make sure the number one priority is: Happy Guests as we want to provide a clean and comfortable experience! Take Care and Many Blessings :)

"Comfortable beds and quiet atmosphere"

5
21/10/2017

We came in for a photoshoot and just needed a cheap place to crash. Everything as expected. -Breakfast is mediocre but at least its complimentary. -There is a pool and jaccuzi on sight, but I saw nobody in it. -Quiet rooms -Loved how comfortable the beds are -Dark shades for rest -Large kitchenettes What made it 5 stars was them allowing us to check into our room at 12pm because we had been traveling and needed an afternoon nap. They were sweet and gave us an early check in.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Thank you Liberty for the valued business and sharing your experience/stay at our Hotel Property. We sincerely appreciate the honest comments and will always strive to do better. We are always adding to our breakfast menu and changing it up with more healthier options.....its a pretty good spread (of course I am biased but am being sincere!). Take Care and Many Blessings!

"Extremely Dirty Room"

2
13/10/2017

This place had very dirty carpet, bedsheets (seem to be so old that they were yellowish), and sofa chair (didn't even feel like sitting on it). We were supposed to stay at this hotel for 2 nights and ended up staying for only 1 night! It was terrible.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi Amy, First and Foremost, I sincerely apologize you had a negative experience and this is not reflective on how we operate our business on a daily basis and as a whole. We take pride in our services and Property....I will take your review with our team and management to make sure we get this resolved. Thank you sincerely for the valued business.

"Great Value"

4
12/10/2017

Great location, easy to access. Room was big, plenty of room and clean. Staff are friendly and helpful. Easy walk to local diners. The included breakfast is comprehensive. The only issue is the noisy refrigerator, when the motor kicks in in the middle of the night it sounds like a jet plane.

"Hotel"

4
12/10/2017

Very good hotel with wonderful hot breakfast and choice of many items. Coffee and water available throughout the day. Conveniently located and easy to find on main highway. Not far from Joshua Tree National Park.

"Great value great service"

5
03/10/2017

I have been staying at this hotel since it opened. It is always improving all aspects of the hotel. Most of the hotels in this area seem to fall into disrepair. Best Western is the exception and is always clean and continually upgrading. They have a great maintenance ethic.

"GOOD HOTEL FOR SHORT STAYS IN THE AREA"

4
30/09/2017

We book this hotel every year for the big Bhaktifest- this hotel is convenient for all travels. Good breakfast and rooms are clean and spacious. Would def recommend staying here and enjoying the joshua tree area.

"Average hotel in a convenient location"

3
27/09/2017

This is a clean, average hotel in a convenient location. It's good value for money. The AC did not function well in that the thermostat was broken so the temperature could not be adjusted. The breakfast is filling. They do not provide more than one towel. You have to ask for more if needed. The towels (like in many other Best Westerns) are very thin and poorly absorbent. The hotel is OK for business travelers and those just passing through the area for a few days.

"Room 108 is a bit noisy"

3
20/09/2017

Room 108--noise from refrigerator, upstairs plumbing and air conditioner went on throughout the night... good value for the money, location good for Joshua tree outings Rooms are clean, internet work well. Breakfast is a bit bland.

"Great clean hotel! Excellent value"

5
18/09/2017

I love this hotel and stay there every year for the nearby Bhakti Fest. It's well run, friendly staff, decent breakfast and clean! The bathrooms are immaculate, the coffee is flowing (much needed for the fest) and the breakfast is simply and nice. They even had almond milk.

"nice stay"

4
17/09/2017

We just stayed one nigh,t room was nice and clean. Check the AC we needed to change rooms, the staff was friendly and helpful. Rooms facing west are warmer from afternoon sun, the AC was able to keep the room cool. Did not try the breakfast, looks like its served in a nice room. In room coffee is good. Good hotel to use Best Western points, book on line and look for specials. Would stay again

"Clean, new and quiet - everything I want"

5
05/09/2017

I wasn't sure what to expect from this Best Western, I've been to a few Best Western's in the past that were not up to par. This one was beautiful, clean and quiet. Even though my room was adjacent to the elevator I never heard it nor any guests roaming the halls. That is a highly unusual for me. Really enjoyed it.

"Remarkably Clean, Amazing Service"

5
14/08/2017

The Best Western - Joshua Tree is one that I keep coming back to in this area. Anytime friends or family need a hotel recommendation in the Yucca Valley - Joshua Tree area, I send them here. The hotel is remarkably clean, to the point where a remote is in a bag letting you know it's been cleaned, and the old comforter has been replaced with a clean sheet on top of a blanket, so you can sit on your bed worry-free. I'm not a big germaphobe, but it's nice to not have to think about these things. The value is also amazing! Especially with the AAA discount, we got a really nice, big room for the price. We had a few people staying in other rooms in the hotel, and we were able to easily accommodate 5 people to hang out in our King bed room, meant for two. Service was great this trip, but on a previous trip, it was beyond expectations. They were able to assist with advice on the area that helped considerably. Everyone from check-in, to special requests, to check-out was wonderful, funny, and immensely helpful.

"Best in the West"

5
14/08/2017

This Best Western is an excellent choice, especially for Joshua Tree visitors. It is clean, comfortable, and in a good location. And breakfast was included! When I say breakfast, I mean protein as well as all the rest that you might expect in the morning to start off the day, which is a bonus if you are going into the National Park for some hiking or rock climbing.

"Always count on it."

4
11/08/2017

We always stay the this Best Western Joshua Tree suites each time we come to Yucca Valley to visit . Its always what we expect....well maintained and clean. We highly recommend this place, and will always come back on our return trips each year.

"Great stay"

5
09/08/2017

I really like staying here, the staff were professional and the women who make our reservation was very nice and easy to approach. I would recommend this hotel to anybody. Also, if you have children it's a nice and clean hotel and safe for children.

"Very Comfortable, clean, with very helpful staff & owner/manager"

5
08/08/2017

The rooms here in the longer stay 'block' are large and comfortable with good beds. Ours even had a cooker. There is attention to detail with such things as Almond milk available at breakfast and Melanie makes good scrambled egg. Not the usual rubbery stuff. The management is not 'stingy' with coffee - a 24 hour Folgers coffee machine is available in the main hotel block, and the other supplies are always topped up, unlike some other places where the milk supplies dry up later in the day. The only comment I could make is that being in such a hot location, it would have been helpful to have had parasols along the side of the pool so that one could enjoy the sun or swimming and then cool a little. Parking was convenient and easy

"Very Disappointed"

1
05/08/2017

I am out of words and have exhausted all other options. Then your toilet issue costed me 9600 in business I could not believe this had happened to me right after my birthday.. I wanted to leave but never wanted to waste my money,,

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi Michael, First and Foremost, We sincerely appreciate your business! I wished your experience was a better one than you observed/experienced.

"Overnight stay"

4
31/07/2017

Very Clean. Stayed for wedding in area. Friendly staff.Worked great for us.d.Good Restaurants in the area. Pool was on the small size but did the job.Close to everything in the area.Would recommend. Probably the best place in this small town.

"Ok hotel"

3
30/07/2017

There is not much in this area to choose from so I can't complain too much. The staff was very friendly and the room we stayed was spacious! The breakfast was so-so. There was not many options and you have to ask for waffles. The only complaint that I had was that the sheets were dingy which gave me the creeps but I was so tired that I went with it. The last day we were there the elevator broke which was difficult to manage exiting the hotel with luggage but we got around it. I would stay again if I had to only because of the room size and great staff. I would recommend that the hotel get new linens in the near future.

"Don't Do it!"

1
27/07/2017

This is not a clean hotel to stay at. My room was disgusting. The staff is very nice and the breakfast is good, but there was mold in the showed, cigarette burns on the bed, and no curtain to close so onlookers could look in on the first floor.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi 737tarak, Thank you sincerely for the valued business and your honest review. I'm very sorry you had a negative experience and I can assure you it is not reflective of the Property. I did send you a separate email in a separate contact and hope to gain your business again in the future. Just a note for our fellow travelers and future guests...there are two sets of curtains in each room. One are the black out drapes and another set are the sheer curtains. I apologize to 737tarak for any misunderstanding.

"Very pleasant stay!"

4
22/07/2017

We stayed at this hotel for 3 nights and had a very pleasant stay. Our room had a sleeper sofa (but we didn't use it) and it was nice to have the extra room size. Breakfast variety was very good including eggs, cinnamon French toast, has browns, meat, cereal, etc. I would suggest more fresh fruit. Staff was extremely helpful and service oriented. Did not use the pool, internet or fitness center so can't comment on these amenities. Overall, great stay!

"Best Hotel in the area!"

5
14/07/2017

This hotel is a great value. Not too expensive, compared to most hotels. The staff was very polite, and the buffet breakfast was awesome! The room we had was VERY clean. Even the blankets and sheets smelled clean, unlike the Super 8 down the street that we stayed at a previous night (where we also found a cockroach). The whole hotel was very well kept and maintained. Our room was large even though it was considered the "mini room". We always have great service and value with Best Western!

"Excellent place to stay"

5
05/07/2017

Staff and rooms are great we would stay at this hotel anytime we are in Yucca valley. The breakfast is great plenty to chose from. Rooms are very clean and spacious and the bathroom is not like a closet plenty of room to move around in not like other hotel bathrooms

"Fine for a night"

3
02/07/2017

I stayed at the Best Western for one night while on business in the area. The staff was friendly and the lobby areas where clean. The room was spacious and the bed was comfortable. The internet was also fairly fast. Here is what went wrong: - there were dead bugs on the air conditioner - the room smells like it was a smoking room, even though it says "no smoking" - the bathroom door does not stay open and therefore does not air out. It gets a bit of a musty smell. All in all, it was fine. But if I'm back in the area, I'll perhaps drive down the road about 30 minutes to Twentynine Palms.

"Clean and comfortable "

5
01/07/2017

Stayed for several days while doing day trips to the Joshua Tree National Park. Our room was oversized and comfortable. Housekeeping and front desk staff were friendly and went out of their way to make sure we were ok. I'd stay again

"Enjoyable stay"

4
30/06/2017

Large room, big tub, clean, better than most in this price range. The day staff at the front desk was very friendly and helpful. The pool was a little small. But it worked for an overnight stay. A full continental breakfast was available, on par with most today.

"Wonderful hotel near Joshua Tree NP"

5
25/06/2017

enjoyed our stay on our way to Joshua Tree NP. Would return again. Clerk who checked us in was very helpful and provided information re: NP and heat safety (desert 100 + deg.) Clerk in morning provided good service and assisted in locating BW hotel for our next destination.

"Nice up to date facility"

5
23/06/2017

This was a nice clean hotel with all the modern amenities we've come to expect from Best Western. The location was right in town so we were close to the other points we needed to visit. Also the breakfast was great!

"Best Western is Best in Yucca Valley"

4
20/06/2017

Very good value for my money This hotel is the best in the area, I stay here whenever I'm in Yucca valley, CA, good breakfast comes with the stay. Nice pool in the summer. Close to middle of town, markets, restaurants etc, I recommend it to my family and friends.

"More than expected for price!"

5
12/06/2017

Our hotel staff was extremely friendly. Our room amenities were amazing and i felt like we had a mini-suite! Ill be back and already have recommended to clients! Great location if you are staying to see Joshua Tree National Park! 10 minute drive to entrance of the park. Surrounding area has everything you need in case you forgot something! (like my auntie forgot her suitcase!)...everything she needed was only a few minute drive from Hotel!

"GREAT Yucca Valley Hotel"

5
11/06/2017

Had a WONDERFUL stay at this very nice, clean Best Western Hotel. Very friendly and helpful staff, Corey goes out of her way to make sure you are taken care of. Very good full breakfast and the dining room staff also make sure your breakfast experience is very enjoyable! Our second stay here and it will always be our go to hotel when we are in Yucca Valley!

"Clean Rooms with a Good Breakfast"

4
02/06/2017

Checked in late and relieved hotel rooms were clean and the bed was comfortable. Breakfast was decent with the typical breakfast foods minus the waffle maker. Still good and got us off on a good start for the day.

"Excellent stay"

5
26/05/2017

I was in town to attend a graduation and was very and relieved to find such a nice hotel available, for a reasonable price, and was impressed with the quiet room, the cleanliness, and the security I felt staying there alone.

"A very nice surprise"

4
25/05/2017

Yucca Valley is a tough, trailer-park kind of town, with not much on offer but shopping-malls and fast-food outlets. But this hotel is a pleasant and comfortable launching-pad for Joshua Tree National Park, ten minutes away. The rooms are big, and clean, the breakfasts are hot and tasty, and the service at the frtont-desk, especially from really kind and thoughtful Dana, is very friendly and helpful. They really try to make you comfortable here, and the rates remain very reasonable. You can stay in Palm Springs forty minutes away if you want campy, trendy, orange rooms; but this decent, all-American place will offer you everything you need for less than you expect. I was very happy to have chosen it.

"Easy, comfortable place to stay"

5
23/05/2017

We have stayed at this hotel twice on our visits to the Joshua Tree area. The free breakfasts are wonderful and convenient and the hotel staff are always nice and friendly. Enjoyed our stay both times and will be staying there again next year.

"Good place for Contact in the Desert"

5
23/05/2017

This is the Best Western closest to the Joshua Tree Retreat venue for the annual Contact in the Desert conference. They are suites, so they have kitchenettes with big refrigerators. Also, you can get 3 bed suites for uneven numbers of friends attending. Free decent breakfast food & free Internet, so cuts down on the expenses.

"No Joshua No Trees"

2
22/05/2017

I was ripping when I arrived at this place, principally because the name of this hotel is so deceiving, this property is not in Joshua Tree but six miles away from the town of Joshua Tree and a full eleven miles away from the entrance to the Joshua Tree National Park, which is a little too far to be claiming the name Joshua Tree. If you are looking for easy access to the park, this is not the place for you. The kicker is, there is a Best Western in Joshua Tree, surrounded by all the other properties in Joshua Tree, that have more claim to the name than the property in Yucca Valley. I completely felt ripped off before I even parked the car. This property is on the side of a highway, surrounded by strip malls, and not at all the experience you are expecting when you visit Joshua Tree in the first place. I booked for three nights and felt quite the fool looking out at yucca Valley strip malls and not a Joshua Tree in sight. I did want to change but would have to forfeit the first night, the second f u before I even got to the room. The property itself was not bad, breakfast is great, staff efficient but not overly willing to go out of their way and in the end it was just OK. I hated the place from the start because this property is Best Western Yucca Valley and not Best Western Joshua Tree. When I want to visit Yucca Valley I will consider this place, but never again for Joshua Tree or Joshua National Park.

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
We sincerely appreciate the valued business and the honest review on your stay/experience. It appears you had a good stay overall with one major distractor issue for you....the name of the Hotel and you feel it was a misrepresentation of the area. The Joshua Tree National Park is one of the largest National Parks in the U.S. in terms of square miles. It borders the towns of Yucca Valley, Joshua Tree and Twentynine Palms....Yucca Valley is on the western edge of the National Park. Our name is based to market the Property, National Park and its immediate surrounding areas. Our Hotel Property is hands down the best Property on the Hwy 62 thoroughfare and our business caters to mostly tourists to the National Park. Yes our Property is not at the immediate area to the entrance of the Park, as well as, our competitors. The small town of Joshua Tree does have a few independent Motels/Inns but there are no brand name Hotels and there is no Best Western in the Town of Joshua Tree. I don't want to construe this response as an excuse or an argument. I sincerely value your business and your hard earned money....just want to advise of the reasoning of the name of the Hotel. We are the closest Branded Hotel to the West Entrance of the Joshua Tree National Park. The actual gate to the entrance of the Park is about 5 miles off of Hwy 62 so you have to drive to the gate entrance regardless and there is no development allowed in that area unless its residential. Again, I sincerely appreciate your business and apologize graciously for any misunderstanding.

"Joshua tree park"

4
22/05/2017

We stayed there for two nights. Very friendly stuff. The rooms are big. Beds are comfortable. The hotel is ten minutes drive from Joshua tree park.breakfast was varied enough and it is included in the room rate.

"Quiet, clean hotel with friendly staff"

5
17/05/2017

We stayed here for two nights while visiting Joshua Tree National Park. The location is great for access to the park. It is a quiet and clean hotel with staff who go out of their way to assist you with your needs. The breakfast was very good, and the breakfast room was open 24/7 if you wanted tea, coffee, hot chocolate or water.

"Chain hotel"

4
14/05/2017

One of the cheaper options for a last minute stay around Joshua Tree NP. Rather sterile, but very clean room, comfy bed. Swimming pool is a bit oddly located. Only thing that I found annoying is the location of the A/C, under the window, it also made a lot of noise.

"Great Place to stay"

5
11/05/2017

This Best Western is a great place to stay after visiting Joshua Tree National Park. Rooms are clean and staff is pleasant. There are plenty of restaurants nearby too. Good breakfast before getting on the road again.

"Stay at best western"

4
01/05/2017

They never thanked me for being a platium member I stay at a lot of Best Western hotels. And your hotel is about in the middle. The beds are hard and old. Other than the beds and the issue for not thanking me for being a platium member

Steven K, General Manager at Best Western Joshua Tree Hotel & Suites, responded to this review
Hi Michael, I sincerely and graciously appreciate the valued business....I have taken note of your lack of recognition as a Best Western Rewards Elite Member. We highly value the repeat business throughout the Best Western Family of Properties. We do need to do a better job of recognizing our Elite Members and we will as this is a training issue. I will be discussing and taking positive action with the Team Member who checked you in and with my Management. Please contact me at [email protected] for your contact info and I will be in contact soon to advise of my resolution. Take Care and Many Blessings to you and yours'! Yours in Hospitality, Steven Koo, Jr. General Manager

"Great Trip"

5
21/04/2017

I called a couple of hotels in the area before making a decision to stay at BW. I couldn't get the competing hotel staff to quote me a price for a nights stay via cell phone. One lady actually informed me that I would have to go to her hotel in person in order to get the info I needed. It was a pleasure to speak with the BW staff by phone and in person. They were informative, professional and friendly. Trifecta!!

"Comfy home away from home."

5
17/04/2017

Love the warm hospitality, clean rooms and reasonable price! If visiting the Joshua Tree, this is my go to place! if you're paying a visit to the glorious Pioneertown, I cannot recommend this place enough!

"Western, But Not the Best"

3
15/04/2017

The Best Western Joshua Tree was clean and relatively comfortable, but the service was not particularly concerned or efficient. While the price for a room was certainly reasonable, there was little in the way of amenities. The pool was closed, as it was under repair.

"Great stay and location"

5
13/04/2017

The hotel was an excellent location for visiting Joshua Tree National Park. Room was comfortable and had a small refrigerator for storing drinks and snacks. Nice breakfast selection. Close to grocery stores for picking up food for visits into park. Room was large and hotel was quiet. Would stay here again.

"Family wedding"

3
12/04/2017

The rooms was clean, but the a/c fan was loud. The maintenance came and worked on it but he couldn't fix it. The next night we went to use the heater and that didn't work, blowing cold.we weren't offer another room

"Value for Your Buck"

4
12/04/2017

This seems to be an older property, but kept in decent condition. The kitchenettes are well-equipped, but don't forget your own plates, cups, glasses, silverware, paper towels -- basically anything you'll need to cook and/or warm up and/or eat on. The bed was very comfortable. However, three living-room chairs but no table/hard-seated chair, and no side table on one side of the king-sized bed made placing glasses, dinner plates, etc. for 2 people a rather make-shift process. THE STAFF is a totally different story. Everybody was extremely helpful and courteous without fawning. Great, wonderful staff from check-in to check-out (3 nights).

"Everything was great other than the noise level - super noisy!!!"

3
11/04/2017

I must have had the worst room as far as noise in the entire hotel - #109. Don't stay in that room if you like quiet. First of all, the walls must either be thin or the people in the room next door had the TV at full volume - I had to put in noise cancelling ear buds to drown out the noise and sleep. Then I had the pleasure of a neighbor with a barking dog and baby. Argh. And then at 5:00 in the morning I had the joys of listening to the staff chat and bang around either in the laundry room or business center or getting ready for breakfast or all 3...I don't know. Needless to say, it was not a restful evening. On the plus side the hotel is very clean, the room was wonderful and big and even had a whirlpool tub which I enjoyed. The breakfast was the standard HIE fare and good. The staff was nice and friendly. But overall I probably wouldn't stay here again just because of the noise. It was annoying for the price I paid for the room. I just booked an HIE room in Vegas with a Strip view and it was cheaper than this hotel in Yucca Valley for pete's sake!

"Suite room is great!"

4
07/04/2017

We stayed in a suite room and we liked it. The room has three beds and a kitchen. One bed has a separate room. it's great for a family of four. We also liked the free breakfast. The breakfast has variety of food selections.

"Reliable, Clean & Friendly"

4
06/04/2017

I stayed two nights. the location is good for visiting the park and visiting the surrounding area. It's a well maintained property. The room was clean & comfortable. Bathrooms had all the usual Best Western amenities. Breakfast was better than most best-western hotels. Hot & cold food options. There is nothing remarkable about the property, it's a good value for Yucca Valley.

"Great Hotel near Joshua Tree"

5
28/11/2016

We had a great experience here Thanksgiving 2016. The room was clean with a large bathroom and countertop. Parking was a breeze. The staff was very helpful with my kids when they needed help connecting to wi-fi. I was happy the room was clean, updated and well-maintained. It was surprisingly quiet for a sold out weekend. I would come here again if we are back in the area. It costs a little more than others in town but it was worth it for the cleanliness.

"Good Hotel that could easily be better"

4
22/11/2016

This is a nice BW with nice rooms, friendly staff, and an adequate breakfast. It's surprising a property in this class would have such thin bath towels, though. And those thick pillows look pretty on the bed, but they are so hard to sleep on! Please place a couple of soft pillows on the bed like some of your competitors in this class.

"Excellent stay. Would stay there again without hesitation !!!"

5
21/11/2016

I would recommend this hotel if you are staying in this area. The staff was the greatest. Friendly, helpful and professional. Breakfast was was excellent with lots of options. Liked the full kitchen and amenities.

"Great Breakfast!"

5
19/11/2016

The staff was very friendly and the room was good. We had a good night's sleep at this hotel. The internet was also good. The breakfast was one of the best I've had at a hotel. Close proximity to Joshua Tree National Park.

"Nice stay, pet friendly, convenient, pretty location"

4
17/11/2016

My daughter and I had a concert in Joshua Tree / Yucca Valley area and stayed a couple days at this hotel. Nice staff, very accommodating, Clean comfy rooms. The shower fixtures work a little oddly, but the shower is good. Breakfast was good, lots of choices, real eggs, bacon, sausage. French toast, cereal, strawberries and other fruit, juice, good coffee, tea etc. The hills/mountains are a calming pretty sight when you go outside!

"Joshua Tree Best Western"

5
16/11/2016

This hotel is close to the park entrance, dog friendly which is a great bonus, includes a hot breakfast that is actually good food, friendly staff who do go out of their way to help you & is competitively priced. The parking was convenient and easy to access and they even offered grab and go brown bag snacks for free when you were on your way into Joshua Tree for a hike etc.

"Great stay and location"

5
12/11/2016

We had a great stay. The location is about 10 minutes from Joshua Tree National Park. Nice town too. The breakfast at the hotel is a great way to start your day. The staff is very friendly. The bed is very comfortable.

"Oct 31 stay"

4
06/11/2016

Hotel is very clean and appears to be relatively new with large rooms, good WiFi as well as a good selection at breakfast. Staff were pleasant and helpful in providing suggestions for a place to dine for supper.

"Our stay at the Best Western in Yuuca Valley, California"

5
27/10/2016

Very comfortable, clean, and great location for traveling through this area. Staff is friendly and helpful. Breakfast , good selection and very tasty. Wouldn't stay at any other motel/hotel in Yucca Valley.

"Good Location near places I wanted to see"

5
24/10/2016

This hotel is on the main drag of 29 Palms. I was not going to Joshua Tree, but Landers and Pioneer Town. It was perfect location. The hotel was clean and we were upgraded to a nicer room. Breakfast was nice, plenty to eat and the server constantly refreshed the hot food and bagels. The value of this room was great considering the prices of some of the "spa" p;aces in near by Palm Springs.

"Hidden Gem"

5
21/10/2016

The hotel was a pleasant surprise in this remote area. The room was large, clean and well worth the cost which was not bad at all. Would highly recommend for anyone staying in the area. Friendly and efficient staff.

"Solid, with a quirky shower."

4
17/10/2016

Nothing fancy here, but clean and spacious rooms. Staff is friendly and helpful--I was able to check in early, and keep my room an extra hour past checkout. I was on the 3rd floor, and although the hotel was full, my only noise issue was from the fan, which was quite loud even on its lowest setting. Breakfast is basic--Raisin Bran makes me happy, but I wish the coffee was stronger. The shower is quirky--you have to pull up the ring on top of the bath spigot. Fortunately, my brother had a similar setup, or I might still be scratching my head. Overall, a solid choice if you're visiting Joshua Tree.

"The stay"

5
11/10/2016

I own a small dog. When I travel overnight I cannot board the dog. There always seems to be a Best Western nearby where I need to go that will take a pet. They rooms have been very clean and reasonable. I have stopped looking around and I just locate the Best Western in the area.

"Nice motel"

5
11/10/2016

Room was clean and decorated, set-up nicely. I wasn't happy paying $164 for 2 people as they only had a room with 2 queen beds that was a kitchen unit. I should have looked for another motel but was too tired at the time. Yucca Valley motels are usually under $100 per night for 2 people.

"Good stay."

4
08/10/2016

Good spot for an overnight stay. It was pretty close to Joshua Tree N.P., which is why we were there. Make sure you go into the park in the evening to see the sunset. (Keys View) Very interesting park. Lots of cool boulders and of course, Joshua trees. I felt like I was in an episode of The Flintstones LOL. Check out Arch Rock. This would be a cool place to camp.

"Great Staff!!"

4
30/09/2016

We booked this hotel last minute. Thankfully there was a room available. Upon arrival we were greeting by Erica who was so sweet and personable, she is this hotel's greatest asset. I do not like first floor rooms, but we did not have a choice, the room was clean and spacious and it had a Jacuzzi.

"Nice Place"

4
26/09/2016

The room was very clean, but we could hear the doors from the other rooms being closed. We would stay again as we have friend down in this area. This is one of best hotel around Yucca Valley, CA. The breakfast was good and the selection was OK.

"Great Place to rest your head"

5
20/09/2016

This Best Western Hotel is nicely appointed, roomy rooms, great bed, very clean, and chock full of nice helpful people. What more could you ask for? Oh yes, the views from the room are panoramic. This is the best you can ask for in this remote location.

"pillows"

3
30/08/2016

lousy pillows out of four of them none were comfortable, seems like all were filled with cut up lumps of hard foam rubber. the hotel would be fine if only i could slept. after a long drive a good nights sleep is looked forward to. and that is basically best westerns product .

"What can I say, we will stay there again."

5
24/08/2016

That is if we return to the Joshua Tree National Park and that is likely. This establishment is very conveniently located near the parks Western entrance. We arrived late without notice but the rooms we had reserved were still available. Not to be ignored in an area where cell phone service is spotty. The accommodations were clean, modern and quite comfortable. The staff was friendly and very helpful. Especially at breakfast. By the way try their biscuits and gravy at breakfast. Best among the other BW's!

"" Probably the Best place to stay in the Area""

5
23/08/2016

Excellent hotel, outstanding service from Paula at check-in. Very, very nice rooms, great fitness room, and, the breakfast buffet was awesome. Great value for the money, Great value for the money, what

"Great Option for Joshua Tree Visit"

4
22/08/2016

I stayed here for two nights while visiting Joshua Tree National Park. Before my stay began, I had to call the property to inquire about a pet friendly room. The person who answered the phone was very friendly and answered all of my questions. Check-in was a breeze, and our room was clean for the most part, and well accommodated. We had a good-sized mini-fridge in our room that worked very well, as did the tv and wifi. The only two issues I had, were there was a dead cockroach on the floor of our room, and the alarm clock kept making weird noises. Unplugged the alarm clock, and the cockroach was dead so it didn't bother me. None of his brothers or sisters came to visit during my stay. :-) The room featured a whirlpool tub, which was divine! Even though our room was located on the first floor, right outside the elevator and lobby, we didn't have any issues with noise at all. Even though this property is VERY pet friendly, there were no issues with dog waste on the property. We enjoyed the complimentary breakfast both mornings of our stay, and the staff was so friendly and pleasant. Both days, they offered to make waffles for us, which we enjoyed. Hot food included sausage/bacon, eggs, french toast, biscuits, gravy, hash browns, with our choice of muffins, danishes, toast, or bagels. They also offered hot and cold cereals, a variety of milk types, boiled eggs, tea, coffee, and a variety of juices. Definitely a good value! There are a number of restaurants and shops close by, and the hotel is within a few miles of the Joshua Tree NP entrance. Did not visit the pool, and the hot tub appeared to be out of order. Didn't matter, because we had a whirlpool tub in our room! Overall, we really enjoyed our stay. We would definitely visit this location again.

"it was just okay we made it work"

3
21/08/2016

Not enough electrical outlets in some of these older motels, like this one. Four people mean at least 4 devices, but there weren't enough. Pool was very small and more like another hot tub. The location is good for Joshua Tree but there are other motels and towns that are also close to the park and we'll try next time.

"Nice hotel, very strange shower"

4
16/08/2016

This is a standard Best Western- that's a good thing. Just do yourself a favor. When you can't figure out how to get the shower to work rather than the tub to fill up, call the front desk. I'm neither a rocket scientist nor an idiot. However, none of the three in our party could figure out how to make water come out of the shower. Even better, ask about the shower when you check in.

"Best hotel in town"

5
06/08/2016

When you stay at this hotel, you might forget that outside the door is a dry, dusty, very hot desert small town. The staff is friendly and eager to help. The rooms are on par with the quality of much more sophisticated cities, and the included breakfast is above average. The price range is higher than everyone else in Yucca Valley, but so are the room standards and overall quality. By far.

"Best Western Yucca Valley"

5
04/08/2016

Friendly service, clean, spacious rooms, and extremely helpful front desk attendants, no matter what time of night it is. It's nice to be welcomed after feeling like we were bothering people at other hotels in the area, trying to get a room late at night. Ample parking and handicapped accessible rooms always seem available.

"a little above average BW"

3
16/07/2016

Their pool picture is a little deceiving. Its the smallest pool I've ever seen at any brand hotel. Our room was mostly clean but among the toiletries was a used, 3/4 empty bottle of lotion. Eww. Very few towels were in the room, altho front desk gave more when asked. We booked a Jacuzzi room for after hiking, and it worked well. However it was unusual to find the faucet far away from the edge, so you literally had to get in the tub to start / adjust the water. Nowhere near enough electrical outlets; we had to unplug a lamp to plug in a 2nd iphone. We most likely wouldn't not stay here again.

"Affordable, yet clean, comfortable and updated"

5
25/06/2016

The staff will make you feel very welcomed, the breakfasts are so enjoyable and really saves time and money. The rooms are clean and it pretty much is as good as high-end hotels. Will return to this location every time.

"Nice, clean and quiet"

4
20/06/2016

A nice Best Western. Room was well kept and clean, staff was friendly. They had a water jug in the breakfast room that you could refill your own water bottle or Yeti with. Varied hot choices for breakfast and free wifi that functioned well. They had ample parking. It did take me a few minutes to figure out the shower, you have to pull down on the spout of the tub to make water come out of the shower head (not obvious by looking at it). Fitness room was small, had 1 elliptical, 1 tread mill, 1 stationary bike and a weight machine. I did not go to the pool but other in my party said it was basically a large tub. I did end up on the sleeper sofa one night, it was not very comfortable but the bed was.

"First rate service and hotel"

5
14/06/2016

Joshua Tree Best Western hotel is well kept property including great pool and work out room. Near shopping ,restaurants and tourist attractions. breakfast offers great choices including 24/7 tea and coffee...The bed is excellent with plenty of pillows. Room decor is neat as is microwave and refrigerator...Staff is courteous and professional...Dollar value?..The best bargain for business, pleasure and family.

"Exceeded Expectations, but......"

3
05/06/2016

The A/C unit was very loud. Kept us awake all night. They also have a shower/tub combination. Couldn't figure out the shower. There was apparently a set of instructions that was supposed to be in the bathroom. Yes, the breakfast is OK. Staff works hard to keep everything clean and stocked up to par. I actually prefer the coffee out of the machine. It's consistent because it's made from hot water and concentrate. Wish I had one at home!. There is also coffee makers in the rooms.

"Perfect location for exploring Joshua Tree NP"

4
05/06/2016

This hotel is located close to the Joshua Tree National Park and a short drive to many stores/restaurants on 29 Palms Highway. After long days of exploring and hiking, this hotel was a calming oasis with its comfortable bed, free breakfast, and outdoor pool. My room even had a huge jacuzzi tub, which I used each night. Breakfast included hot selections, like eggs, sausage gravy/biscuits and breakfast meats. I had an issue with the TV not working, but staff was extremely helpful in their attempts to fix it. Parking was never an issue, even at night after returning from dinner and shopping.

"Yucca Valley stay"

4
03/06/2016

We stay in this hotel quite frequently and have always enjoyed it. The staff is nice and helpful. Breakfast is OK. I would suggest staying in the extended stay part of the hotel as it is much quieter. If you want a great dinner go to the 29 Palms Inn in 29 Palms. Best place around to enjoy a good meal and glass of wine.

"Hot Tub in the Desert!"

3
01/06/2016

Spent a 3 day weekend recently as friends were getting married in Joshua Tree National Park (JTNP) About 30 mins from Palm Springs Airport. Room was decent - ones with kitchenette actually really nice - full size fridge, stove, microwave, etc. even dishes & flatware. Only negative would be closet space -iron/board takes the space. Complimentary breakfast was decent, incl. hot food, eggs, fruits, etc. 20 min drive takes you to a JC Penney & Marshals...you never know! Had dinner 1st night at Pappy's & Harriet - good food....long drive.

"Exceeded expectations."

5
22/05/2016

This motel is very close to the Joshua Tree National Park. The rooms exceeded our expectations. They seemed seemed brand new and included a full kitchen, firm mattresses, and comfortable chairs. The rooms also had free internet and cable. Great value.

"Best Western Joshua Tree Hotel & Suites, Yucca Valley"

4
12/05/2016

This was a surprisingly comfortable hotel. I saw the hotels in the surrounding area and when I saw the BW, I was relieved. Nice breakfast set-up, clean rooms. Only issue that I had that was negative was when I was checking out it took a while because the receptionist at the desk kept having to take phone calls. I understand that it is your business and that's how you make money by taking more reservations, but also the person that is already there standing in front of you should be a priority. That's just how I feel. Other than that my visit was good, thank you.

"Great Location for visiting Joshua Tree National Park"

4
10/05/2016

I stayed the night in a third floor room while visiting the Joshua Tree National Park. The welcome was friendly and helpful and the room comfortable. There is a little traffic noise but not obtrusive. The breakfast was typical of the Best Western family of hotels so plus marks there for me.

"WAKE UP !!! It's 5AM.."

4
06/05/2016

We just found out my better half Cookielee was going to get the weekend off, now we had to decide where to go on our next roadtrip. We decided on Joshua Tree Park, a short two hour drive from the OC. This was going to be a budget trip so I checked TA to see if we could find a Best Western, which is always our "go to" low cost choice hotel. We found one in Joshua Tree and managed to get one of the last available rooms, #109. We arrived in town early and enjoyed a full day of exploring the beautiful desert scenery and great hiking trails in the nearby park. Exhausted, we returned to the hotel to check in, and were happy to find a clean, comfortable room. Our only concern was that it was located on the first floor, as our top priority in hotels is getting a quiet room, suitable for sleeping in late on our day off. But everything else being good with the room, we took a soak in the jet tub and retired for the evening. I was in the middle of a great nights sleep when at 5AM we were awakened to the sound of people talking on the other side of the wall behind our headboard.The talking soon became the sound of pots, pans and other cooking utensils being thrown into a metal sink. I arose and called the front desk and was informed that my bed backed up to the kitchen, where breakfast was being prepared. We were unable to return to sleep, and with no where to go, spent the next two hours laying in bed listening to the kitchen staff. Later, as we were preparing to leave, I poked my head into the kitchen to see if the work station was indeed on the other side of the wall as I had imagined, I found it was. It was at this point that I encountered the breakfast cook, he asked what I wanted and when I told him about being awakened at 5AM, he stated that I had NO reason to be upset as he was only doing his job, his terrible customer service attitude only upset me more. I lodged a complaint with the front desk staff and departed. Later in the morning while driving home I missed a call from the manager. A couple of days later, I was finally contacted by Manager Steve Koo, who patiently listened to my rant, then apologized and offered me a partial comp and some other discount goodies to make up for the inconvenience. He also listened to my suggestions regarding hanging a sign on the kitchen wall reminding staff of the nearby guest room, and moving the bed in room 109 to the opposite wall so as to distance it from the noisy work station. Despite our inconvenience, we found this to be a nice, clean, reasonably priced hotel located in a wonderful area, and will stay here when we return to finish exploring Joshua Tree. My thanks go out to Manager Steve Koo and his friendly front desk staff who went out of their way to make up for a bad incident, I'll see you next time, just don't book me into #109.

"A good choice for a hotel"

5
29/04/2016

The rooms were clean, and the staff was very nice. We had no problems with the hotel, though the pool was broken at the time. Otherwise, it was a pleasant stay. The continental breakfast was surprisingly nice.

"Great hotel in a good location"

5
27/04/2016

This is a great hotel for visiting Palm Springs and Joshua Tree National Park but in a quieter location. Rooms are good and well appointed, ours included a kitchenette with enough facilities to prepare a meal in the room and a very large fridge/freezer. The surrounding area initially looks like there is not much around but a few miles down the road is a number of shops and more restaurants and the local area turned out to be very interesting, especially Pioneertown.

"Good Coffee please!"

3
26/04/2016

If you like coffee, bring your own, and a maker. No machine in the rooms and the one in the breakfast is a instant coffee machine- terrible for ones that enjoy a good cup. Other than that it's ok. bla bla bla bl alb bla bla bla bl abl ab labl alb bl abl abl ala blab l b lab lab bal abl bal ab labl ab lbl b lal ab labl bal bl ba lba lba lbal bal bal ba lbal bl ba labl b lbl bal al ba lba lbl bal abl ba lbal ba lb lba lbal ba lb lb lbl ba lbl bl b lab lbal l ab l lb lba l blalb lb lb lbal ab lba lba lba lbl bl bl bl ba lba labl a lba lbl bal ab lba bll b lbal abl ab lbl bl al ba lb lb lbl b lb lbl a lab lal bal b laal bl ab lb la

"Quiet, Comfortable and Curtious"

5
25/04/2016

Stayed one night at this Best Western in Yucca Valley in April of 2016 and had a very pleasant stay. The staff was very attentive and helpful. Always at the front desk and always answered the phone when we called. The room we had was big! Very large and comfortable... nice king size bed. We stayed in the back on the third floor away from the highway and it was super quiet. The hotel accommodate all our requests (a room in the back not on the 1st floor) and were very nice and attentive. I would recommend this place as it seemed to be the nicest hotel in the town. Glad we stayed there, would come back again.

"Pool and Spa not working"

3
25/04/2016

My wife and I came to Yucca Valley to visit with my brother and his family. And I wanted to do some hiking in the nearby Joshua Tree National Park. My wife does not like hiking as she finds it difficult due to a physical condition. So she said, "Just find me a hotel that I can just hang out by the pool and exercise while you hike." Before booking your hotel I called to confirm that the hotel and spa were operational and I was told it was. Imagine my wife's disappointment that the pool and spa were NOT functioning on our arrival! Now what was she to do while I was hiking and my brother and his wife and there kids were off at school and work! She just "hung out" and I modified my plans for shorter hikes so that she was not to get too bored. We did our best to entertain ourselves by shopping in a town that is not known for its shopping. When I discussed the issue with the manager "Steve" he merely gave me a bunch of excuses. I enjoy staying at Best Western properties. As a mater of fact I am a rewards card holder and have gathered large amounts of points over the years and used those points with joy. But honestly I will think again before booking with Best Western in my travels as well as recommending the chain to my friends.

"Mrs. Teresa C."

4
23/04/2016

Nice king-sized room. Good breakfast selection. Shower button is bit tricky. We asked hotel staff to show us how to operate shower. Good TV. We only spent one night for a trip to Joshua Tree National Park. In general, very good hotel.

"Best in the area"

4
18/04/2016

Very nice, clean and quiet hotel in the high desert. Bed was firm and very comfortable. Free breakfast okay. Staff very friendly. I did not even consider the other hotel/motels in the area. This one is the best...look no further.

"weekend retreat"

5
13/04/2016

Spent one night here with a friend and was the best hotel I've stayed at in the area. Friendly staff, very clean room and great breakfast with smoothies too! Hot tub was clean and a nice way to relax after yoga and a long hike. Will stay here again!

"The quality you expect!"

5
12/04/2016

I just spent one night here, everything was great! A great pool with hot tub and a wonderful breakfast bar.This hotel was located close to everything, Walmart, gas, food, etc. The drive to Joshua Tree National Park wasn't too far as well.

"Good value"

4
11/04/2016

The price is right. We got a two room suite, which was more than we needed but it was good value so we took it. The hotel is very adequate for most needs...not high end, but reasonably comfortable. The hot tub pool was a nice end for our day hiking in Joshua Tree.

"All around Excellent"

5
08/04/2016

Everything exceeded my expectations, we reserved the 2 room suite, easy check-in and out, everything was clean from the parking lot to the bathroom, the kitchen was fully equipped except the wine bottle opener was hard to find but otherwise we were very comfortable and will definetely return. BTW the valley has many hidden attractions so do your homework.

"Very good value!"

5
06/04/2016

Good price for the room and services. There are twin beds to fit our 4 people travel. The room is clean, bath is clean and overall very good for the price. Will stay in this hotel again if I go the same place.

"Great stay!"

5
04/04/2016

Loved this hotel! Clean and spacious room. The bathroom was very nice and had nice towels. We came in late so we didn't get to the pool. Staff was very friendly at check in and check out. Coffee , tea and hot chocolate were available all the time. Breakfast was great! Lots of options. And they made sure that everything was replenished as people were coming and going. I would stay here again!

"Loved it! "

4
01/04/2016

The check in/out was smooth and easy, we were allowed early check in. The breakfast was good with a large dining room, fantastic location in Yucca Valley. Staff were friendly, room was clean and comfy. Hotel is very close to Joshua Tree. Great place!

"Hotel convenient to Joshua Tree National Park"

5
31/03/2016

This Best Western property was very clean, guest room was quiet, and all amenities were in working order. The operation of the shower took a little bit of time to figure out, though. It's proximity 11 miles from the entrance to Joshua Tree NP was appealing. There were options for shopping to stock up on our needs during our drive through southern California on our way to Arizona.

"No PETS"

1
28/03/2016

I was told there was no charge for pets and upon check-in I was charged $20/pet/night. There are not many options after driving all day and exhausted. Then the printer in the business center would not work. The staff seemed to think the whole event was humorous.

"Gave us the wrong room and attitude"

2
27/03/2016

The front desk agent did not know the rooms and gave us the wrong room/rate. Next morning proceeded to argue with me that my room with a king bed, two chairs and no sofa (as I paid for) definitely had a sofa in it. Housekeeper informed her she was wrong, but agent insisted it was my fault. The room was a normal, fine room. No issues with cleanliness. Just bad hospitality from the front desk. Last time I stay there.

"Nice place to stay."

4
25/03/2016

I stayed here for 3 nights. The room was clean, and the free wifi ran smoothly. The breakfast is pretty good, but can be very crowded at certain times of the morning. Luckily, I was in a room right down the hall, so i was able to eat in my room. The hotel is convenient to the western entrance to Joshua Tree National Park, although it is a several mile drive. There was a little confusion upon checkout, as the clerk said I wasn't supposed to check out until Sunday. I checked out on Friday, which was the correct day, so I don't know where the confusion came from. Once we got that straightened out, it was fine. Overall, this is a nice place to stay.

"Nice easy hotel"

3
25/03/2016

Great location for hitting up pappy and Harriet's as well as Joshua Tree. Very clean hotel with modern conveniences. I would note that the walls are thin so maybe bring ear plugs. Ample parking and free breakfast. Beds were adequate not the best the pillows.

"Good Experience"

5
24/03/2016

Very clean, nicely kept hotel. More modern than we expected in such a small town. Breakfast was good, staff was nice, room was nice! Pool was small, but it was too cold to swim anyway. But it looked very clean, as did the Jacuzzi.

"Nicest Property in Yucca Valley"

4
23/03/2016

Great Front Desk Staff and GM at the Best Western. Rooms are very clean and nice size if you get a Suite. Lots of parking, although the lot will get full when the hotel is sold out. Very nice comp breakfast. Beds are comfortable and seemed newer. All rooms with Flat Screen TV. The shower is amazing. The only drawback is the WiFi does not work when the hotel is full or even 1/2 full. The GM advised that he will be updating the system this year. If you MUST have WiFi for your entire stay, then I recommend checking with the hotel 1st to make sure it is working.

"no complaints"

4
14/03/2016

we always stay here while passing through the good old mojave and we always have a pleasant stay. The staff is friendly and we love the free breakfast in the morning... It helps to start your day and makes you feel appreciated as a guest.

"Good value"

3
13/03/2016

It was clean and convenient. Close to the park and was one of the better priced options. I wouldn't stay here more than a night, but it served our purpose. It allowed us to watch the sunset in Joshua Tree and get into the park early the next day before it got too busy. Staff was very friendly and..well you know a cheap breakfast is what it is.

"Easy Access To Joshua Tree National Park"

3
12/03/2016

Nice room and facilities. Foul sewer odors in the west end parking lot. Breakfast was not refilled for hot items and staff seemed indifferent. We were very happy being able to travel in and out of the park within about 15-20 minutes. This was our primary concern as I am a photographer and need to travel at certain times for lighting.

"our stay"

4
07/03/2016

Our stay was excellent. From the friendly staff who took our reservation, the ones who checked us in and out. to the clean room, and comfortable bed. No to leave our the breakfast as good for travelers. Thank you.

"DO NOT STAY HERE - The name is Best Westen, but it is Franchise"

1
28/02/2016

NO WORDS CAN describe the pain Steve (the MGR Aka Owner) caused our family. We were thrown into the street 500mi away from home, and OUR PERSONAL belongings dumped like trash (see pictures ) all because of a misunderstanding on our reservation during oue 13rd old niece's funeral. STEVE IS HEARTLESS, He KNEW (his employees told him) we were at church & he still proceeded to dump our belongings because they "DOUBLE BOOKED " the room and check out time was noon. Thinking we had room reserved till Sunday we left all our belongings in the room not thinking twice. It was then a family member notified us if we didn't arrive immediately our stuff would be in the trash and cops called. I tried to pay for Late check out but Steven Kept lying lie about calling us and us avoiding him - well where your phone records??? Steve out right lied! No calls were made to us!! Never thought a prestigious brand like Best Western would operate as such. Dealing with death, at a funeral and being lied and threatened then Tossing our stuff like trash 1hr past checkout time, with ZERO communication beforehand is the most unprofessional way to manage business. The cherry on top. Steve hid from my husband, and had his front desk girls take the heat. Grateful for these ladies who had compassion for our trouble yet had no control over the situation and we're following the boss's orders! STEVE THE FRANCHISE OWNER IS A HORRIBLE REPRESENTATION OF BEST WESTERN AND THE STANDARDS YOUR BRAND REPRESENTS. Also, while the free breakfast looks amazing beware! All uneaten food on display that has been touched and out all morning is put back into Rubbermaid containers for the next day! GROSS, nothing worse than watching Lil kids grab food put it back then see the employees store it for use the next day!!!    

"Spacious and Comfortable"

5
27/02/2016

The room was very spacious and clean. It was comfortable. The hotel is in a good location. My mother is physically impaired and the room and breakfast area were conveniently accessible for her to use her walker. The staff were very helpful and pleasant.

"Roomy and comfortable with outstanding breakfast"

4
24/02/2016

The front desk was friendly and helpful at check in. Parking was very convenient to the entrance and there was an elevator very close. The curtains ar decorative, they do not close at all and we wanted it dark to nap after a long day of travel. There was a shortage of conveniently located outlets. The bed and room were comfortable. We heard no noise. The internet was fast at times, not so fast other times, but we did not try the available wired connection or the business center. Breakfast was outstanding. The usual fare, plenty of it. The sausage and scrambled eggs were as good as you will find anywhere. Coffee was good, plenty of real half and half, and real yogurt, I am not a fan of the diet variety. Give me real sugar, real fat, real butter,etc. The breakfast room was spacious. We have not checked out the pool or laundry or hot tub yet. We looked in the exercise room, a decent treadmill, elliptical trainer and recumbent bike and a multi-station weight machine. Everything we saw was clean and well maintained.Our experience with Best Western around the country has been pretty uniformly good.

"Decent hotel for the price, but NOISE ruined it"

3
16/02/2016

Was put directly next to the exercise center and someone decided to work out at 10:30pm at night. The treadmill was directly next to my headboard. Nice hotel/staff, but that totally ruined the experience.I even specifically asked for a quiet room and that's what I ended up with.

"Immediate Disappointment"

3
12/02/2016

Unfortunately, this is night #1 of a 3- night stay. Upon check-in we were told that the pool is being painted, so its closed. Why would they choose to do that on a holiday weekend?! One of the reasons we chose this place is because of the pool. The "double" suite has 2 full-size beds. That is what is stated on the website, but the room is huge and can easily accommodate 2 queen beds. The walls are paper thin. I can hear every word being said by the family in the room next door. There is a lot of traffic noise, and I can actually hear neighborhood noise. I WAS looking forward to staying here, but now I dread the next 2 nights

"The Old Un in Joshua Tree"

5
10/02/2016

Bath/Shower conversion evaded me, there was a hidden ring under the bath faucet which had to be pulled down. I had not experienced this before, but once operated the experience of having two jets directed at you, was novel. Back to the Hotel, this custom built Hotel and Suites, is one of the best "values for money" that I have experienced.

"solid place"

5
26/01/2016

good clean room. great breakfast. right on the main strip so u can get anywhere. we had easy access to Joshua Tree National Park about 5mi down the road. nice Mexican restaurant next door is open 24hrs if you need a solid late night snack like I did. the staff was kind and attentive. next time I am back in the upper desert, I will be staying here

"joshua tree break - excellent!"

5
23/01/2016

Best Western Joshua tree is great - well situated for the National Park and surrounding area plus they offer a great service and value for money. the hotel was very clean, staff were efficient and friendly and the place was overall very comfortable.

"Good Place. Great Hot Breakfast."

5
20/01/2016

Well appointed clean rooms. One of the better breakfasts I have had in any of these range of hotels. eggs, french toast, waffles made to order....good to load up before a long day of activity. about 6 mi to west entrance of the park.

"poor quality with little cleanliness"

1
19/01/2016

Motel was picked by employer and was way below what we are used to. Had to ask for the bedding to be cleaned every day. Sheets were threadbare and pillows were poor. Noise due to sliding front door located next to our room was horrible and seemed like the doors were used all night. Poor security .

"Quite a Good Hotel, Just Needs Attention to Details"

4
10/01/2016

Quite a good choice for the proximity to Joshua Tree National Park. Rooms are quite large and relatively well equipped. Location is on the main road but it is relatively quiet in the hotel. Provided breakfast is good but the eating area can be a little small for the number of people who want to use it in the last hour of the allotted time. We maybe caught them at a relatively busy time, but there were a few niggles which prevented me from giving 5 stars. The room wasn't ready when trying to check in at 4pm, the provided non-smoking room had the odour of someone having recently smoked in it, the WiFi didn't work the first night the front desk pushed me to tech support who were not able to resolve the probem, and the plumbing blocked which needed a bit of chasing up to correct.

"A great choice"

4
05/01/2016

We stayed at the Best Western on the night before our visit to Joshua Tree NP. Great location on Twenty Nine Palms highway. A number of restaurants and stores within walking distance. The room was clean and well maintained. Staff was very attentive. Breakfast was good - some hot items, breads, juice, coffee, cereal. For the price, it is an excellent value.

"Road stop motel"

3
31/12/2015

This is your typical overnight stay motel. Nothing fancy, don't show up without a reservation. It is usually crowded as there is nothing any better for miles. The value for the room is good. Hopefully your room will be ready when you arrive.

"Clean, Warm, Friendly - Great Stay"

5
21/12/2015

Nested here for visit to Joshau Tree Park. The place is really clean, the bed is really nice, free breakfast and wifi, friendly staff. Its honestly a great place to spend a few nights while visiting joshua tree park.

"Perfect Stay"

5
14/12/2015

The Best Western Joshua Tree Hotel and Suites, Yucca Valley was perfect from start to finish. Every employee, from check-in to check-out, was so friendly and helpful. The room was fresh, linens super clean with comfy pillows on top. The breakfast was very good and had everything anyone would want. We will be back.

"Best Western is Best in Yucca Valley"

4
01/12/2015

Great value hotel very clean and centrally located, very friendly staff, good breakfast in the morning, responsive to guests needs I will continue to use Best Western when I am in Yucca Valley I would recommend this hotel to anyone. Very well lit at night. Thank you very much for a good nights sleep.

"Good Hotel"

4
01/12/2015

The location of the hotel is on the main road, so it is close to all the different shops. All washing maschines were new and clean. Rooms were clean and appropriate for the price. It is very quiet, good for a nice sleepin.The personnel was helpful and friendly.

"Very Nice Venue"

5
23/11/2015

We chose BW Joshua Tree because it was a quality hotel at a good price and very central to the places we needed to go while in Yucca Valley and Palm Springs. We plan upon returning to the area in the and will definately consider Best Western as our primary hotel.

"Great Stay!"

4
15/11/2015

This hotel is conveniently located on 29 Palms, close to many restaurants and shops, just 20 minutes from Joshua Tree National Park and about 15 minutes from Pioneer Town. The rooms are spacious and very clean. And the staff was exceptional - very friendly and worked hard to make our stay welcoming and comfortable. Free in room coffee service and wifi. And a complimentary breakfast. Overall a great stay.

"Slept nicely"

5
15/11/2015

Had a great experience. Check in was fast and the creature comforts were perfect. It was a last minute check in due to work. The front night desk staff was very helpful. The quality of the room was exactly what I expect at a Best Western...perfect.

"Perfect!"

5
02/11/2015

This hotel has everything you could want. Every where was spotless, I honestly couldn't fault a thing. Kitchenette has everything you need, large fridge included. Bathroom is spacious, clean, no mould or signs of age. Very comfy beds and pillows. The staff were friendly and helpful. There is a laundry on site and only $1 per load of washing. I am very picky when it comes to hotels and very rarely would give one 5 out of 5, but this place was beautiful. Only thing I could fault was the tricky shower but it comes with instructions and is quite easy once you read them. And once you work it out, it's a really nice shower with optional wall mounted jets - bliss! The other thing was that the a/c was quite noisy, even on the low setting. But it was a constant noise and the temps here really mean you don't need a/c overnight. Plus you could adjust the a/c temp and have it as fan only. A lot more options than most hotels. We had a beautiful, relaxing and enjoyable stay here and would highly recommend it to anyone.

"Disappointed"

2
01/11/2015

We checked into the hotel and all seemed fine. The next day we had the do not disturb sign on the door until we left the hotel at 11:30. As we left the room I removed the sign from the outside of the door and put it inside the room. When we returned to the hotel at 4:30 no one had cleaned our room. When we inquired we were told housekeeping had gone for the day. When I spoke with the manager I was told we had the sign on the door so it was not cleaned. He would check with the housekeeper. Well the housekeeper must have either lied or never bothered to come back and check the room. We were given fresh towels and $29.99 off the bill for the night. To top it off my husband later found ants in the bathroom. The room has no temperature setting on the air conditioning and the room was very warm. All in all not a good stay.

"Friendly and Clean"

5
21/10/2015

I am really picky when it comes to a motel/hotel. I do not like dirty places and rude people. I will honestly pay $100 more for a one hotel then another if they were next door to each other based on this. So if you want to feel at home in a clean friendly place book this hotel and no other on twenty nine palms

"our stay"

4
19/10/2015

We stay at this hotel often and for the past year or so it has gotten better with each stay. This is a nice time of the year to visit Yucca Valley and Joshua Tree as the temperatures are much nicer. La Casitas Nueva is a good Mexican restaurant to eat at.

"Best Choice in Yucca Valley"

5
14/10/2015

Growing up in the Yucca Valley area I know first hand that hotel choices are not exceptional. The Best Western made me completely rethink that thought. The hotel was very nice, clean and breakfast was amazing. One of the best hot continental breakfast I've seen, My only complaint was the temperature of the spa, like luke warm bath water. Ethernet was fast, television reception was great.

"Quality as expected but don't be late for breakfast"

3
13/10/2015

The hotel was what you'd expect for the price but if you're traveling on vacation don't sleep in as the breakfast disappears promptly after 9 am. Having an in-room kitchenette is nice however if the guest before you burned dinner the smell is there to stay.

"Good place to stay"

3
04/10/2015

This is a good hotel, clean, employees are very nice. breakfast is good, I would recommend it to friends and family. Fix the little things torn black out shade, broken air cond. cover. All is good, I will come back again. thank you for a good stay. Put non slip strips in bath tubs for safety.

"Don't stay if you use priceline.com!"

2
02/10/2015

Room was great--at first. All night there was noise and vibration thru the room-thump, thump, thump. Even with high grade ear plugs could not sleep. Called the front desk and the lady said "you are near the stairs and someone may be doing exercises." This went on ALL night. With priceline you get a 20% discount but when you call the motel all you can get is a king bed room. We wanted two queens. They said that would be another $20. upon check in. The shower was very complicated-has a card with directions. The shower head was positioned so high I could not reach it. When I turned it on it was either broken or it created a vacuum as it sucked the curtain into the tub and flooded the bathroom. What a huge mess to clean up for the 30 seconds the shower was on! Never got a moments sleep despite Tylenol PM and other sleep meds which usually knock us out. Staff was unhelpful. Left there and went to another motel which let us check in at 9am so we could get at least 4 hrs sleep before our appointment. The rest of the stay the sleep at the other motel was great!

"An Oasis in the Desert"

4
22/09/2015

The hotel was in a good location for our purposes. The property was quiet and clean and had an accommodating staff. It was nice to have a breakfast, when some hotels are moving toward no breakfast. We were traveling with family members, and we were able to spend time with them comfortably in our room -- which had a sitting area with couch and a bench.

"Very good roadside motel great service"

4
15/09/2015

Very good roadside motel great service, clean rooms, pool was not the biggest but it worked. Manager was friendly and front desk staff were great!! He runs a tight ship!!!! Would definitely stay there again if we are in town

"Wonderful Stay"

5
14/09/2015

Stayed here 1 night, on our road trip in USA. The room was the best one we had stayed in so far, Huge room with a nice bed and good air con. The receptionist was very friendly and helpful. The breakfast had various selections and was filling. Recommended place yo stay from me.