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Genetti Hotel, SureStay Collection by Best Western, Williamsport

200 W Fourth Street, 17701-6155, Williamsport, United States - See on a map
Genetti Hotel, SureStay Collection by Best Western - There’s no better way to experience Williamsport than from the SureStay Collection by Best Western Genetti Hotel. The Genetti Hotel, SureStay Collection by Best Western is ideally located in the center of Williamsport. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Collection by Best Western Genetti Hotel, located in the heart of Downtown Williamsport is the area's premier hotel and conference center! We are known for our historic charm, offering attractively decorated, traditionally styled guest rooms and suites, all uniquely individualized! We have the best free hot breakfast buffet in Williamsport served daily from 6 a. m. -10 a. m. , featuring 10 hot entree items in addition to cereals, yogurt, fresh fruit, breakfast breads, juices and coffee. The Genetti Taphouse located in the hotel serves dinner, room service and cocktails Monday-Saturday with live entertainment on the weekends. In the summer months, you can enjoy our outdoor swimming pool with plenty of room to do laps, play and catch some rays. You and your family can even grill up some burgers on our outdoor grill area. You won't miss your workouts while you’re on the road, our fitness facility is open 24-hours a day, 7 days a week. The hotel features 11,500 square feet of flexible meeting and event space comprised of two ballrooms and 4 breakout rooms, perfect for wedding receptions, class reunions, corporate meetings, and conferences and conventions! No stay in Williamsport would be complete without checking out our wonderful downtown dining and shopping district, Millionaire's Row Historic District, the Little League International Headquarters and Museum and the Hiawatha Paddlewheeler. At the SureStay Collection by Best Western Genetti Hotel we pride ourselves on exemplary customer service. Because of our outstanding service culture, we take care of our guests like family. We are a home away from home and a place of relaxation and enjoyment for our valued guests.

SureStay Collection

Genetti Hotel




Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 657 guest reviews
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Sleep Quality

"4th of July greatness"

xylon53, Philadelphia 12/07/2019

Excellent price for two comfy queen beds during the 4th of July. The fireworks were amazing and only 3 blocks away. also 3 blocks away is a Wegmans, Kohls and Wegmans. The pool was also clean and friendly. Parking was on-site. Will definitely return.

"Don't Miss This Place!!"

wayfarer1638, Vermont 11/07/2019

I pass through Williamsport several times a year. I'd always looked for a 'deal' and had found a pretty decent property just outside town. Then- by luck- someone mentioned this Hotel to me. I had always figured that Big Hotels square in the coolest part of a city were 1. Too Expensive, and/or 2. Run Down. Boy- Was I Wrong. This place is a Gem. It is now one of the Highlights of my regular trips through the are. I Do Not Kid. The Rooms: LARGE. Beautifully updated and spacious. SOME of the bathrooms are a bit small, as this is a Historic Hotel and back in the day folks didn't require 475 square feet of bathroom space. The Elevators are fast. The desk crews are wonderful, funny and helpful. There is even a barbershop on site-- VERY old school. It is very evident that when Best Western purchased this property, they wanted to make a statement. And guess what? You can step out the front door and you are in Old Williamsport- lots of character with older brick buildings and numerous local restaurants within a block or two. I almost hate to give out such a good review-- I am not inclined to be generous with reviews and am pretty particular. But If you don't look into staying here next time you come through Williamsport..... I would like to know what you've found that's better!!

"Great Value"

B9811GEwilliamw, Lake Wylie, United States 10/07/2019

Good location downtown with wonderful staff. Older hotel but rooms nice with up to date conveniences. Breakfast was excellent with real eggs and good service. Great hamburgers and other food in restaurant/bar downstairs. Great value for the price and will stay here again when in area.

"Cute, older hotel in historic Williamsport"

Alyssa B, Levittown, Pennsylvania 09/07/2019

I've stayed here several times and each time was great! It's less than 3 minutes from Lycoming College, there are many bars and restaurants just steps away, it's a clean place, free breakfast. Yea, it's a bit outdated but the price is awesome so I really cannot complain! Love it there and will only stay there when visiting Williamsport.

"Great value for money"

milbfan69, washington dc 09/07/2019

It's an older hotel, very well-maintained. Very nice rooms. super clean. (the hallways kind of show the age, however). I kind of wish the ceiling in the hotel lobby showed some of the grandeur that I'm sure it used to have. Instead, the hotel lobby ceiling is boring styrofoam tiles.

"Nostalgia of times gone by"

U5510IWedwardb, warren, United States 03/07/2019

Lovely Older Hotel with a great staff,good food and spirits at the Genetti Taproom.Located in City Center within walking distance of shopping,a brewhouse ,many restaurants and taphouses and entertainment.

"Imagine the style of the 1950's with wireless and widescreen television in the room"

User 01/07/2019

This is a renovated hotel in the style of the 1950's ..It has a spacious lobby and if you walk in from the parking lot, a history of guests in photos. Almost everything takes you back to the 1950's from the elevator buttons, the mail slots between the elevators and the sinks outside of the bathrooms. We were not there during the Little League World Series, so we got a great deal on the room. When we had a small problem with the bathroom, the staff had us in a new room in 5 minutes. The hotel is conveniently located near a number of good restaurants and across the street from a great mural. Our rate included breakfast. This was nothing special, but having apple butter on my yogurt was a treat. My only real complaint were the pillows. I suggest that if you are driving, bring your own.

"Great for events, terrible for a stay..."

User 29/06/2019

I am not sure I'd say terrible. Perhaps a 1.2 would work better. On Saturday nights the hotel lobby is like a Bacchanalia. If you want to sleep, make sure you're up at least six floors and NOT on Fourth Street. We asked for a new room because the mattresses were so bad we kept rolling toward the middle and woke up miserable. They did manage to switch our room and even upgraded us to a room with a kitchen. It's not really a functional kitchen so that was moot. The pool is open to the public (no locking gate) and surrounded by a seedy motel. The people rooming there will happily stare at you like something out of The Hills Have Eyes. The parking lot was so crowded we ended up parking on the street the first night (the Bacchanalia night). The breakfast? You'll be much better off going to McDonald's, Heller's, Griggs, Alabaster...anywhere, really. I can only hopefully assume that since Best Western has taken over the property that they're intending on improving it as they go. It is a 100 year old (or so) building so don't expect The Ritz.

mirandaleopaul, Owner at SureStay Collection by Best Western Genetti Hotel, responded to this review
Hello Venture57066084367- Thank you for taking time to review your stay with us! Your satisfaction and every guests' satisfaction is very important to us. I am pleased to tell you that we will be replacing the mattress in the room you first stayed in and our maintenance staff has inspected the box spring to ensure that yes, it is in good condition. We will also be adding a electronic key lock to the pool fence to reinforce that our pool is only being used by overnight hotel guests. The "seedy" motel that you referred to is actually part of our property and very popular this time of year due to the rooms being outside and close to the pool. I think it's human nature for people to be "people watchers" and I apologize if our guests made you feel uncomfortable, I am sure you understand that this isn't something within our control. We actually get numerous compliments daily on our breakfast buffet. Not too many hotel offer ten hot entrée items and cereals, yogurt, fruit, breakfast breads, coffee and juice plus it's included in the cost of your room. It's a great value and I'm sorry that you were disappointed. I hope that you will give us another opportunity to be of service to you and your family. If you would like to discuss your stay further, please feel free to email me at [email protected]

"Great charm!"

User 28/06/2019

We stayed for 1 night in this hotel. Our stay was great. This is a great location, within walking distance to great restaurants. The breakfast was phenomenal with a lot of options. The cheese grits were my favorite. We enjoyed the old charm of this hotel from the letter box outside of the elevator to the old fashioned elevator buttons. This was a really nice place and we will definitely stay here again!!

"great, but thin walls"

michaelsI4946KC, Jupiter 25/06/2019

this is a great value and the location is perfect ro get to many activites in the area. the only bad thing is that the walls are thin. ar 10:30pm, my neighbor decided to have a bluegrass jam (guitar and violin). i enjoy the music, but not when I have to get up at 5:30am. after asking the front desk clerk to intervene and nothing happening, i went over at 11pm and asked the musician to please stop. he did oblige and i finally went to sleep. didnt get as well a rest as i wanted. breakfast buffet is amazing and wanted to eat more, but didnt have the time. if i can figure out a better way to cancel noise, i would stay here again.

"Excellent service"

jimmac16, Middleport, Pennsylvania 21/06/2019

A hotel with character. Service was great, everyone was friendly and courteous. Even though this is a older hotel, the rooms are updated and the hotel in general is very neat. My room was neat and clean, and had all the amenities I needed. Each stay includes secure parking and a great breakfast buffet in the morning. Plenty of really old pictures to check out in the lobby and hallways, which was pretty neat to look back on history. If you are traveling to or through Williamsport, this is the place you want to stay, you will be treated like family. The entire staff and team did a great job!

"Wonderful Hotel, Definitely Not the Run-of-the-Mill"

julia b, Huntington, New York 14/06/2019

Whenever we visit my mother's hometown, we stay at the Genetti Hotel. It's old-style and classic Victorian style with modern amenities. The staff is always friendly and helpful. The breakfast buffet is visited by locals as well as travelers because of its variety and supply. The location is excellent no matter your reason for being in the area. This property deserves to be a four star but I'm glad it gets 3 so it remains affordable for me.

"Softball tournament"

jnoonan929, Verona 10/06/2019

Our team stayed here and the kids were freaked out about the ghost stories. The history of the hotel was extremely interesting. We had fun. Room was just too small for 3 of us. The bathroom had no where to put anything but a toothbrush.

"Beautiful Historic Hotel"

PamelaMM1976, Toronto, Canada 23/05/2019

We stayed here both on our way to and from Washington, DC from Ontario, Canada - it's about 1/2 way between the 2, nice way to break up the drive. Great place to stay for baseball fans!! (which we are - one of the reasons we stayed in Williamsport was b/c it was the home of Little Leaque Baseball and the home of Historic Bowman Field - second oldest minor league ball park in America). So much history in this hotel, dating back almost 100 years. Beautiful hallway full of historical pictures telling the story of all who have stayed here - many baseball greats - Cy Young, Pete Rose; and many local politicians etc... You feel like you are taking a step back in time, the rooms are beautifully decorated and smaller, as expected for a hotel of that age. Many rooms are named after people and have a special story to them. We stayed in room 501 on the way down - this room is named after a wonderful volunteer who has done a lot for Little League Baseball Word Championships, as well as disabled children - what a great story; they combined 2 rooms into one for him, and the room is large and designed for people with disabilities. We stayed in room 820 on the way back - issue with the door, it gets stuck, you need to use your shoulder with a lot of force to get the door open from outside, although it opens just fine when you are within the room - I suspect this room is more indicative of the usual size of the rooms. Very tiny bathroom, and the sink is in the actual room. But we had more than enough room, and it was lovely. Easy check-in & check out; free onsite parking; full breakfast included in the price - really great options, food to satisfy any tastes. Quiet in general, we had no issues with noise, even with 820 which is right by the elevators and the "ding" as it arrives on the floor. Temperature control is great. Staff were friendly and helpful. We would recommend this hotel to anyone coming to Williamsport, or travelling through and needing a place to stay on their way elsewhere.

"Not a cookie cutter chain type place"

DelawareDave12, New Castle, Delaware 22/05/2019

We were pleasantly surprised. Had been through and stayed in Williamsport before and saw this unique hotel (while at a chain type place) so this time, We had just finished hiking the black forest trail and needing a place to stay, rest, and clean up. We checked in early. Front desk was helpful and nice. Upgraded room to a queen suite. Room was clean and comfortable. Had a very relaxing stay. Very much enjoyed the tasty full complimentary breakfast. We will definitely be staying here again next time in the area. My favorite stay in a hotel in quite awhile. Would give five stars but its not a five star hotel but for the price it is if you know what i mean. Only downside (to maybe some people) is it is a nearly 100 year old hotel so it is dated but to me thats what gives it its charm!

"Genetti, Williamsport."

Getaway45805740237, Milton, Canada 22/05/2019

Have used the Genetti for several years when travelling from Ontario, Canada to Annapolis, Maryland to visit my son. A stay over in Williamsport breaks up the journey and there are great restaurants in the area of the hotel.

"This hotel is just okay"

Laurie H, Pottstown, United States 12/05/2019

There are some lovely architectural elements and the staff are very pleasant and want to help make your stay a good one. Our room was spacious, but the bathroom was very small and the sink area left no room to put even a tooth brush on the counter because there was no counter. The walls are way too thin. Our neighbors were awful and at 3:30 AM when they returned we heard every word of their conversation about their night out and how they gipped their server out of a tip. The breakfast offers enough food, but it is nothing special. It's what you'd get at any Holiday Inn. The beds were comfortable! It is a very convenient spot in downtown Williamsport that is walkable to many restaurants and the movie theater.

mirandaleopaul, Director of Sales at SureStay Collection by Best Western Genetti Hotel, responded to this review
Hello Laurie H- Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and your compliments and concerns about your experience at the SureStay Collection by Best Western Genetti Hotel. I'm sure you are aware that the hotel was constructed in 1922, which we absolutely love our architectural elements that make our property unique. Back in the 20's hotels weren't constructed like they are today along with that came smaller bathrooms and while you had a spacious room, I apologize that the bathroom didn't meet your space needs. Through the years we have renovated and upgraded many of the bathrooms to make them larger when possible. We are sorry that they walls did not provide enough of a sound barrier that you were disturbed by your neighbors at 3:30am, that is very unfortunate that you were woken up. I will consult with our maintenance team to see what we can do to improve the situation. I am very pleased that you loved our staff, breakfast and our beds. We agree that we have the BEST location in Downtown Williamsport and we hope that you will return to our hotel the next time you have a need for overnight lodging in our area. Thank you again for your survey!

"Horrible treatment by staff"

User 29/04/2019

I stayed at this hotel in April for 3 nights. On our third night a group got locked out of their room at 3am, but we did not know about this when we called the front desk. I called the front desk to ask what was going on at 3am because I was woken up by banging, slamming, and drilling. The front desk staff was extremely rude and stated that he had other problems to deal with and I would just have to wait, I explained to him that I am a paying customer and I did not appreciate his tone and they way he was speaking to me. I then hung up the phone. He then called back to the hotel room about 10 seconds later. He screamed at me that I could check the F*** out right now and never come back. The next morning I came down to the front desk to explain to his boss what happened. She only gave me 40 dollars off and told me she understands why he did that because he was frustrated. After talking to the front desk staff, I went to breakfast. In front of me there was a gentlemen who had an issue and the staff checking breakfast cards proceeded to talk about him when he left and call him very nasty names in front of me. I then called best western customer service because they are supposed to be the sponsor of the Genetti, the customer service center put my complaint In, several weeks later I still had not heard anything back and when I called back to find out what happened with the complaint, I was told that it was closed out and that they reprimanded the staff member. I come to the Genetti once a year at least for their pool tournaments. This is not the first time the staff has been rude, but this is by far the worst. I will however say that the cleaning staff was very nice and accommodating with needing to come and go from the hotel room when they were in the process of cleaning it up.

mirandaleopaul, Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Dear EriH1994, Thank you for taking time to share your feedback regarding your stay with us and what you experienced. I would like to first apologize that we did not respond to your original complaint to customer service, I do not know how that slipped through the cracks. We take our guests comments, good or bad, very seriously and we pride ourselves in our response time to our guests. I am sorry that we let you down. It is extremely unfortunate that you were disturbed at 3 am by other guests of the hotel, I know the importance of a good night's rest and when you spend your hard-earned money on a hotel, you expect a peaceful night and no issues during your stay. Our staff members are trained to handle such issues as they arise and your call to the front desk should have been handled much better and the noise issue should have been resolved as quickly as possible so you could get back to sleep. I cannot speak as to what else may have been going on at the time of your call that took precedence over your complaint but your call did warrant a different response. It is very unlike our staff to respond to a guest in this manner. We hire friendly, accommodating and caring employees that 99.9% of the time respond to our guests per our high hospitality standards. The employee that you dealt with is an exceptional employee and we have reviewed your concerns with them to ensure something like this does not happen in the future, regardless of the situation or other events that are occurring in the hotel. Thank you for acknowledging the cleaning staff and their accommodating nature. We value our guests and employees very much and this has been our service culture for the last 97 years. Again, please accept my apologies for the issues you had during your stay with us. If you would like to connect with me to discuss further, I would welcome that very much. I can be reached at [email protected] Thank you!

"Great historic hotel"

drbaker1994, Waynesboro, Pennsylvania 25/04/2019

Our family visited on a Thursday night because we were visiting a local college. When you step into the hotel it is like stepping back in time and not in a bad way. The interior is an old feel but not a run down feel. It felt classy and was so beautiful! The rooms were well maintained and very clean. The room we had was large with a king and a double, so perfect for our family. The beds were comfortable and there was a ceiling fan, which we love!. As others have mentioned, because it is an older hotel, it does seem that the walls and doors are thinner and I believe if it was during a busy season the noise level would have been more than I prefer. We were several rooms from the elevator and we could hear the ding of the elevator, that is how much the noise travels. Speaking of the elevator, it was safe, but it was the only part of the old style I wasn't a fan of, felt rickety. THe only complaint we would have was the breakfast. NOw the breakfast itself was very nice. Plenty of foods to choose from and the serving staff was amazing. The coffee (which is a must) was good, but when we checked in, we were given tickets for breakfast. We just took the tickets and didn't really look at them. When we arrived at breakfast the next AM, we saw that the tickets said "Gratuity not included". Well, we do not carry cash often and of course we didn't to breakfast that day so we were unable to leave a gratuity even though service was good. We felt bad, but also thought it was kind of a weird expectation since in any other hotel we have stayed in this was not an expectation.


User 23/04/2019

My family and I had a wonderful stay at the hotel. We loved the antiquities and history of the hotel throughout the hotel. We chose the hotel based on proximity to a college we were visiting nearby. We are glad we went with this hotel for our stay. We would definitely visit again. The staff were friendly and helpful during our stay.

"Out of control noise"

User 08/04/2019

Worst hotel stay ever. We left at 3 in the morning to make a 2 hour drive just to get some sleep at home. Noise was too much including some inappropriate noise. Room was clean and the hotel was in walking distance of what we needed.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are very sorry we did not provide your with a restful night sleep. I have sent you an offer to stay next time on us.

"Genetti is excellent"

Meander26100705378, Jersey Shore, Pennsylvania 01/04/2019

Best breakfast in Williamsport, and I'm treated like a welcome guest every time. The rooms are well decorated and maintained. Proximity to Williamsport attractions and the River Walk are bonuses. I've become a regular because of the great service and price.

"A fantastic stay and start to a weekend away"

K4Pacific, Watkins Glen, New York 29/03/2019

This is our second time staying at the Genetti. We procured the 10th floor suite and were not disappointed. We love the warm cozy heat. The downtown evening was fun. We had a restful nights sleep; a delicious breakfast buffet included. So for the price, we urge you to stay in downtown Williamsport at the Genetti Hotel with huge old school high ceilings. Tim the night clerk was awesome!

"A Quite Unique Stay"

Steve B, Elmira, NY, United States 20/03/2019

This IS a very special and unique Best Western property owned and operated by this man named Mr. Gus Genetti...and it shows. A throwback to another era...a REAL HOTEL welcoming- furnished completely with that special touch that ads ambiance, peacefulness, and just a different kind of welcoming that one has to experience....Our room 824- tastefully decorated, clean, AND fairly priced, even a vanity and sink in the bedroom proper with an antique mirror to add to the ambiance--different? YOU BET but reflective to a bygone era...THANK YOU - GUS GENETTI---Don't let anyone ever change what this property is!!! PEERFECTO- KAH-PEESH???

"Great stay at Genetti Hotel"

Nomad59468247859, Nottingham, Maryland 19/03/2019

My wife and I enjoyed our stay at the Genetti Hotel; the breakfast buffet was satisfying and a great way to begin our day; the location is great - close proximity to great restaurants, the visitors' center, stores, museum, Millionaires' Row, and major highways. Overall, we had a great experience.

"Time Travel with Modern Conveniences"

HelenS963, Fairfax County, Virginia 15/03/2019

I recently stayed in this hotel with a small group. It was a great setting for us. My hotel room had a small but charming vintage bathroom but the bedroom had up to date conveniences. The public areas are pretty, especially the chandeliers. Best of all, the staff is friendly and the food is very tasty. I had a delicious dessert the first night. The breakfast buffet was good too. The banquet food was far better than what you usually get for a group. The decor and the lobby displays give you a real sense of the history of the area. Also, it's right in the downtown, but has ample parking behind the building.

"I will never come back again"

jianlongl831, Mississauga, Canada 13/03/2019

Not sure how others rated this hotel 5 out of 5. This is the oldest hotel I have ever seen. Everything is outdated and it is not cleaned well enough. I agreed with that it has unqiue charming as an old historical building, but please clean the hotel and update it.


User 12/03/2019

Very nice place, clean rooms, secure bedrooms with locks. Complimentary coffee all day long. Free breakfast, reasonably priced lunch and dinner at hotel restaurant or walk to close by eateries. A very nice experience

"Older but Charming"

User 06/03/2019

We were in town to finalize College Admissions at Penn Tech. We were only there for 1 night and I didn't want to have to pay an arm and a leg for a hotel- we just needed to sleep but wanted it to be clean.. I found this hotel and it looked older but seemed to be recently renovated. I was correct. The hotel seems to have been build sometime between the 40'-50's, very quaint with lots of history. Was able to give my teenage soon a history lesson on our way to the front desk. In the hotels hay days it served many celebrities and many presidents. The hotel still showcased many of the old fashion amenities. Was really neat to see the old mail drop system. The room was clean and the food was good. Will certainly be back again. The price was fabulous! Couldn't have asked for more. The only downside, was the bathroom in our room was extremely small- but the three queen beds made up for that.

"The Pennsylvania Forestry Assn.Cons. Banquet"

User 04/03/2019

The on-going fine service and cooperation of General Manager Marc Schefsky and the whole Genetti staff is exemplary on a yearly basis. The location is great for our statewide participants, the service and meals are one of the reasons we prefer to return each year.

"Great year after year."

Roving15596860073, Gilbertsville, Pennsylvania 04/03/2019

A quality hotel in a lovely town. The service and breakfast were outstanding. I have been retuning yearly and each year look forward to such a pleasant experience. There is nothing shabby about this century-old hotel. The food is excellent. I love it and I am not easy to please. The pillows, of which there are plenty, are a little to well-filled for my comfort.


User 01/03/2019

Filthy, unsanitary - long black hair in both beds, black debris formed in toilet after it was flushed - who knows, looked like ashes, white marks on the drapery over foot of bed, 2 huge bowling ball sized holes in the closet where pipe went through, another lady attending conference found a man sleeping in the bed when she entered the room, another lady attending conference found a dirty wash cloth hanging on the towel bar. After requesting a manager come to my room, I was moved to a suite with dried pee on the toilet seat. This place was unsanitary-filthy, had a terrible odor, everything about it was down-right DISGUSTING & CREEPY... YOU WILL FEEL A NEED TO SANITIZE YOURSELF & THROW AWAY YOUR BELONGINGS AFTER YOU WALK INTO THIS PLACE...

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding, or even meeting your expectations. At SureStay we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we did not provide you with the service you deserve, I have authorized an immediate credit to your credit card account for the full amount of your stay. This is not who we are and we failed miserably and for that we sincerely apologize. Marc Schefsky General Manager Genetti Hotel

"Great Place to stay"

User 26/02/2019

We enjoyed our stay and everyone was very friendly and helpful. We plan on returning again in the near future with family. The breakfast was absolutly wonderful and the price we paid was very reasonable.

"hotel needs update"

User 23/02/2019

the carpet smells plus in the hallway ( on the flr we stayed) has a very strong odor. Not good if you have allergies. The hotel needs an update esp the lobby, just looks so creepy. Not so welcoming for young kids.

"My Home Away from Home"

User 20/02/2019

I stay at the Genetti more than my own home, they treat me like family, and the entire staff is warm and friendly. I enjoy coming back to my room, relaxing in a comfortable warm setting, having access to great internet, local news and my favorite TV shows, as well a wonderful full service breakfast.

"A disappointing romantic getaway"

User 18/02/2019

I booked a jacuzzi suite for my husband and I. I know the hotel is very old so I asked about the rooms before I booked and was reassured the rooms had been updated. When we got into our room we immediately noticed the huge bug smashed behind the glass of one of the pictures on the wall that was broke and open on top, there were a few other bugs that had gotten stuck in there and died as well. We also immediately noticed the jacuzzi had been broken and attempted to be fixed very poorly. The remotes had who knows what all over them, we didn't even want to think about it. It was a clean hotel overall but not a place I would go again for a romantic getaway especially for the price of the jacuzzi suits. The beds are comfortable if you are going for business though, that was the one positive thing I can say.

"Great destination"

cog62, Johnstown, Pennsylvania 18/02/2019

The Genetti is in the heart of Williamsport making it a great location. there are many restaurants, bars and shopping options within walking distance of the hotel. They have a great outdoor pool! The Hotel also has some character too! Built in the 20's this isn't some cookie cutter chain motel out by the interstate! And they have an onsite bar/restaurant. Room rate includes a FULL HOT BREAKFAST BUFFET!!!!

"Cheap, but looks it."

User 17/02/2019

It's not often, you can find a price for a room that's less than $100. I saw all the great reviews and so thought that I'd take a chance. The room had the basics, but it was very small and the decor of the room and the hotel was extremely dated - like it hadn't been changed since 1978. It was also really noisy and so had trouble sleeping.

"Loved the Room"

DAVID B, Knox, Pennsylvania 13/02/2019

For the age of the hotel, everything is pretty up to date. My wife and I spent a Sunday and Monday night, which probably had a lot to do with the fact of how quiet the hotel was. We stayed in a King Jacuzzi Suite. The room was great and the Jacuzzi was very relaxing. The bed was comfortable. Overall my wife and I really enjoyed our visit.

"High end feel on a budget"

PalmLan, Palmyra, Pennsylvania 11/02/2019

I had begun to plan a romantic Valentine's day trip to the Poconos with my GF, when I stumbled across the Genetti in Williamsport during my searching for the perfect place online. I was able to get a beautiful whirlpool room at the Genetti for almost a third of the price per night of a similar room at hotels in the poconos. The hotel was built in the 1920s, and has so much character! The rooms aren't the most modern, but IMHO that added to the character. Everything was also very clean. There are lots of gorgeous historic buildings in town. The staff was amazingly friendly, I was treated better at the Genetti than I have ever been at a Hilton, or comparable "higher end" hotel. My GF and I will most definitely be visiting again.

"Historical gem"

User 04/02/2019

The staff was wonderful and accommodating. The rooms were clean and spacious. We loved the furnishings and decorations. We especially loved the note from the owner. We will definitely be staying here again.

"Old hotel, but well-kept and appointed"

mimififi, Harrisburg, Pennsylvania 03/02/2019

I do enjoy old boutique-style hotels, and the Genetti did not disappoint in terms of providing the charm and character associated with older facilities. It was very nicely appointed, very comfortable, and convenient. Hot breakfast buffet is included in the stay, which is always a plus, and the staff were attentive to keeping it well-stocked. The only issue is that the walls are a bit thin, so noise travels fairly readily. I had a few moments of worry when I observed several high-school students heading down towards my room, but the worst noise was just the opening and shutting of the room doors for a few minutes. I will be traveling back to Williamsport in a couple of weeks and will be staying at the Genetti again. Several good restaurants within walking distance, including the Moon and Raven across the street and the Stonehouse Wood Fired Pizza and Pasteria about 2 blocks away. The rooms have different layouts - mine had the sink right next to the bed and not in the bathroom, which was a little odd, but all in all, not a bad setup. I am very grateful that my room had a microwave AND refrigerator - this will come in handy for me when I am back for a full week!

"Great historic hotel. Give it a try!"

aen2009, Schenectady, NY 03/02/2019

While traveling through Williamsport we decided, on the spur of the moment, to give the Genetti Hotel a try and we are very happy we did. The hotel was busy the night we stayed, a local college was having an event there, and the staff was handling it all in stride. Brian, who checked us in, was the definition of professional- calm and collected, and made us feel welcome when we walked in to see if there were any rooms. We got two suites and both of the rooms were well appointed and exceptionally clean. The beds were very comfortable (much better than the Hampton we stayed at the night before). We had dinner down in the Tap Room and were surprised by the quality and verity of the food. Well presented and well prepared. We look forward to coming back!

"Charming old hotel"

Ticogrl, Bolivia, North Carolina 29/01/2019

This nearly 100 year-old hotel in downtown Williamsport is always our first night stay destination when traveling from NC to WNY (even though it makes for a long first day drive). Just love the charm and warmth of this place (although I heard 8th floor is haunted? What fun!). Staff is always very friendly and helpful. Good breakfast buffet. There is a bar and restaurant (and another just across the street). Be sure to ask for your rubber ducky, if there isn't one in your room.

"Oldddd kinda creepy hotel"

User 24/01/2019

Scary. Just had a really creepy vibe. Room was clean and cavernous. Hotel could use a bit of an update honestly. I didn't even go to the breakfast as it looked like 1975 country diner. I felt like it was haunted. Maybe I'm nuts lol.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
we are certainly disappointed to here that your stay was not perfect. I have been at the hotel for 15 years and haven't experienced anything unusual. Our breakfast is one of the highlights of our guests stay here. I wish you would have experienced it as I think you would have been delighted. All of our guests rave about it. I am sorry we did not meet your expectations.

"More than just a hotel"

Jet52683510648, Phoenixville, Pennsylvania 21/01/2019

The Genetti is the only hotel we use when we come to Williamsport. The staff go out of their way to be accommodating and make you feel like you have known them for years. I love the vintage atmosphere, decorations, and history of the hotel. We stayed in the Bob Hope suite. Which is very reasonably priced! It was very spacious and we had a wonderful view of the city as the snowstorm progressed. The event that brought us to Williamsport was canceled due to the weather, but we chose to stay because we love this hotel, the people, and the breakfast. It was so relaxing! It is also a convenient location to the CAC theater, the movie theater and the Bullfrog Brewery. We spent the day antiquing in Lewisburg and then returned to the warmth and comfort of our hotel room. Check it out if you are a skeptic!

"Classic Hotel"

669mike, Gettysburg 16/01/2019

Charming older hotel, large comfortable rooms. In house bar, outstanding breakfast buffet. Ample free parking, great location walk to almost everything. Except Little League centered events which are a couple of miles away.

"Classic Stay."

Chief1969, New Freedom, Pennsylvania 14/01/2019

The Genetti has become my go to place to stay in Williamsport. Early 20th century charm and a great location. Convenient walking distance to a nice Irish Pub, movies and shopping. It's my home away from home.

"Very nice historic hotel"

canuck642011, Halifax, Canada 20/12/2018

We found the staff friendly and helpful. The room was nice and large. It was quiet with good bed. The room is a bit dated but has been nicely renovated. It was very clean. We loved the vibe. Excellent breakfast. Would highly recommend. Great Value

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you!! We are working every day to make our hotel better and better!!

"What a gem!"

Laura C, Merrick, New York 10/12/2018

We stayed at the Genetti Hotel for two nights, and were delighted with the place. The ambiance was amazing - it was like going back in time to a more gracious era! Our room was clean and comfortable, with 10 foot ceilings. The bed was extremely comfortable. The bathroom was small, but clean and everything was in perfect condition. The lobby and photos in the hallway brought us back in time, with a carriage in the lobby and photos of politicians, celebrities and sports heroes lining the walls. The best part was the free breakfast - I've never seen so many choices at a breakfast buffet! The food was delicious, and refilled as soon as it got low. We've spent many nights in Williamsport (our son went to college there), but never stayed here before. It's our new favorite hotel!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are so glad to hear we are your new Hotel and hopefully home away from home while in Williamsport. We take special pride in our breakfast offering. Thank you for noticing!!

"A fantastic stay and start to a weekend away"

K4Pacific, Watkins Glen, New York 10/12/2018

This is our second time staying at the Genetti. We procured the corner suite and were not disappointed. We live the warm cozy heat, the downtown dressed in holiday garb. We had a restful nights sleep; a delicious breakfast buffet included. So for the price, we urge you to stay in downtown Williamsport at the Genetti Hotel with huge old school high ceilings. Tim the night clerk and the morning red headed clerks were awesome.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for the props. Our team does everything we can to make our guests comfortable and feel right at home. Happy Holidays from ours to yours.

"The customer service I received from this place, is the reason won't stay in a BW location again."

User 19/11/2018

Its a shame to be doing this, but perhaps this will be able to address some issues I just had today. I'm a pilot, and I travel often and try to stay at places that look different than a regular chain. I've been in Williamsport for the past few days due to work, and when I saw this hotel, I found it interesting and different and decided to try it. I called at around 1:50 pm and spoke to the girl in the front desk (Sidney I believe) who took my information (including my phone number) to make my reservation. I advised I would need the shuttle service as I was at the airport car-less. She assured me they would be there to pick me up in less than 15 mins (since the airport is only 11 mins away from the airport). So 15 mins pass, and nothing. I figured due to the weather, or traffic I would not bother. Another 15 mins pass, and nothing. and I started to wonder if the driver had gotten lost since I was at the Executive part of the airport and not the main terminal. Another 15 mins pass, and nothing. Not a phone call, nothing. I decided to call to see what was going on. When I call, the girl in the front tells me that they're probably taking long because since THEY DON'T HAVE A SHUTTLE they had called me a cab to go pick me up!!!! She said she would call them and tell them to hurry. You would think out of courtesy they would call me and let me know who to expect or excuse their delay. But okay, I waited. Another 15 mins pass and NOTHING. Its 2:45 and 5 more mins and it was going to be an hour already waiting for someone to come get me. I decided to call again, the same girl picks up. She sounds surprised they haven't picked me up yet and assure me she would call them again. 3:15 and NOTHING. Now I'm extremely mad, I'm waisting time, waiting on I don't know who, when I could've been in another hotel taking care of work that was due at 5:00 pm today. I call them back, and now a guy picks up and chuckling says "they still haven't picked you up, wow. I'm going to call them again", to what I replied - I didn't wanna bother them, and they could just cancel my reservations, and i'll book somewhere else. He asked me to hold, and came back to tell me the manager would come and pick me up in his own personal car to give them 15 mins, no delay. To which I replied I would wait 15 more mins, and if they weren't there by then, then I would just cancel. 3:30 was the time I would be picked up. 3:30 pass and nothing. 3:45 and now I'm just all stressed out thinking how in the world someone can be so careless and inconsiderate with one's time. I called back at 4:05 to finally just call it a day and move on to a place that would actually pick me up, and the guy picks up saying that he had cancelled my reservation since the last time I called because I said to do so!!!!! I dislike complaining, and I'm very used to dealing with public. I've never had anything of this sort happen, not any problems, not anywhere else. This was an absolutely horrific experience, and it is a shame that it was all due to the poor customer service skills and professionalism. This is absolutely unacceptable to be in dealing with public. These issues should be addressed directly with someone who cares about their brand and service, and perhaps further training would be necessary.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Karen, First I would like to apologize for not responding to this point. I am extremely sorry that we completely botched your pickup at the airport that day as well. It was, plain and simple a terrible job of communication on our part that day. I would like to reassure you that this is not the norm for us. I speak for many on my staff that would tell you they would have picked you up personally, had we simply communicated as we usually do. I have been known to go to the airport in my personal vehicle if our company vehicle was, for some reason, not available. Many of my other staff have been known to do the same. If you would like to contact me at my [email protected] email, I would like the opportunity to make this up to you somehow.

"Crowded rooms and run down ??"

cstubby2, Florida 04/10/2018

Hotel rooms need sprucing up. Rooms are too crowded. I see they are trying to keep it in an old style, but some things need attention. I had to put a towel down in the shower before stepping in, as it was not up to clean standards, for me. Buffet breakfast was included. The lobby has cool old photos and memorabilia.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
I was disappointed to see that your recent stay with us was not top notch. I would like to make that up to you if I can, and your feedback will also help us to continue to improve our product and service. Unfortunately, I do not have any information to contact you. My email address is [email protected] If you would send me an email, we can start a dialogue and come up with a solution. Regards, Marc

"I loved it !"

Newstang, New York City, New York 28/09/2018

I see some reviews about this being an old dated Hotel. It is, that is the best part of it. It is set back in time when hotels were classy not cookie cutter. Has a lot of things most of you millennials should appreciate. Next to the elevator is a mailbox with a chute that goes up 10 floors. (These are for a folded paper envelope when people wrote things on paper that they didn't put on facebook) The staff is extremely friendly. They will point you to the best places to eat close by. The rooms are clean, the bed is comfortable. It has A/C, wifi (that works)


norcal3333, San Mateo, California 25/09/2018

The Genetti is in a great location in the center of town, walkable to restaurants, government offices, shopping, churches and theaters. And there's lots going on at the hotel itself. You will definitely feel like you're staying where the action is. The hotel is in a fine old building with many charming historic features, including pictures and memorabilia of Williamsport and the hotel. The breakfast was very very good. I would have given the Genetti five stars except for we found the beds to concave in the middle making them rather uncomfortable. I don't think I've ever complained about hotel bed comfort before...I don't have high standards, but everyone in our family noticed these. Other than the mattress issue, everything was clean and well-maintained.

"Overpriced, Loud, No sleep at all"

NcGhiagirl, NC 22/09/2018

This hotel is very old and outdated. But the rooms are clean and staff friendly. Unfortunately, it has to be of the loudest hotels we have ever stayed at anywhere. Street noise, loud trucks and motorcycles, loud bars and people on the street. Noises from rooms on all sides. We paid almost $150 a night for NO SLEEP! Really, really, really bad experience. We were there for a funeral and were exhausted by lack of any rest. The only thing we needed was a quiet place to sleep.....just felt overcharged for no rest.

"Haven't been visited by the ghost, yet!"

mentor53ja, Lake City, Florida 17/09/2018

Awesome hotel, built in 1922 with all of the modern facilities we have been spoiled by. Very comfortable and quiet. Staff is happy and always smiling. The complimentary breakfast is better than the Hilton provides for $16.95. Room rates are reasonable and you can't miss with his hotel.

"Old fashioned ask for larger room"

Phiops, Los Angeles, CA 15/09/2018

Very eclectic, reminds me of a San Francisco hotel circa 1945...and the bathroom fixtures echo that (see picture) room was tiny, hardly room to put your suitcase...would be horrible for business travelers. The museum type artifacts in lobby and old school charm good for families. Wallpaper peeling, needs some paint...but that's just the way it is.

"Great place to stay in Williamsport Pa."

Rmcgarril, New Milford, New Jersey 03/09/2018

The Genetti Hotel is a beautiful, older hotel in Williamsport, Pa. While our room was relatively small compared to newer hotels, it was clean and comfortable. The television was a flat screen and the air conditioner, while a bit noisy, worked very well. The bathroom in the room was also small, but all the fixtures were new. And, you did not have to wait five minutes for the hot water to come up in the shower. The staff at the Genetti is incredibly friendly and helpful. When my wife called for a extra towels, there was someone at our room within five minutes. Their buffet breakfast was one of the best that I have ever had. There was plenty of parking in the gated lot at the rear of the hotel. The pub attached to the hotel is very good. There is a decent sized bar and a very nice menu of pub/bar food to order from. The hotel is surrounded by many stores and restaurants, all within walking distance. There is an AMC movie theater within a block, and If you are a shopper, there is a Kohl's only a few blocks away. If you appreciate an historic building, with character and charm, then this is the place for you.

"Beautiful older hotel"

User 30/08/2018

I loved the hotel! Wow was it beautiful inside and out. The antique mailbox was a nice touch. Free parking is always nice for a hotel right in the middle of the city. You could literally walk to anywhere, bullfrog is right across the street and there are dozens of other restaurants near by. We attended for the LLWS and the champions Hawai'i even stayed in the same hotel. The room was spacious and the bed was comfy. My only complaint would be the breakfast was awful for a warm breakfast where you need to hand in vouchers. The eggs were nasty, the bacon was cold, the pancakes were hard and there wasn't even a waffle maker. We didn't pick this hotel because or the breakfast so it didn't ruin it for us.

"Stay here at this Genetti Hotel!"

Glenn F, Honolulu, Hawaii 28/08/2018

Really enjoyed our stay here at this hotel. The rooms are old but clean. The ac worked well. The staff is outstanding and is there at every need. Breakfast in the morning is large and satisfying. Coffee served all day in the lobby. We were in Willamsport for the 2018 LLWS tournament. We are the Hawaii team that took the World Championship. That evening when we returned to the hotel, the General Manager Marc Schefsky and the staff held a congratulations banquet for the team and families in their main ballroom. They served enough food for 120 of us. On behalf of the Hawaii boys and families, Aloha and Mahalo's for all you did for us to make our stay and experience in Williamsport, and at the Genetti Hotel just a wonderful experience.

"Old time charm "

dwbcaa, hamilton 12/08/2018

My family and I had the fortunate good luck to be able to stay here at the Genetti hotel in Williamsport. The hotel is around 90 years old and just seeing it from the outside to the inside lobby to the original mail chutes that line the outside of the elevators to the sitting arrangements near the check in counter this hotel is filled with charm. Our room consisted of separate livingroom with a double bed, desk, dresser tv set, microwave and fridge. Also separate airconditionaire that cooled that side of the room. Our bedroom had a huge king bed that led to the bathroom. Also tv and dresser plus a separate airconditionaire to cool off our side of the room. I enjoyed just laying in bed and just looking all around the room. Wifi worked perfectly. Parking was easy to get in and out. My only complaint was breakfast. Not my cup of tea at all. It felt dirty. Tables were not being cleaned quickly and food was brought out slowly. We actually went out for breakfast the second morning. But other than breakfast a great central location to be at.

"Old World Style"

littlerocky5, Atlanta, Georgia 07/08/2018

Although this is a Best Western, this is a traditional old hotel with large rooms and a full hot breakfast. Great central location and friendly staff at Reception and at the Bar. The hotel is pet friendly and there is outside seating for breakfast too.

"Quaint older hotel"

User 06/08/2018

Typically you pull in front of the hotel and check in, get directions, etc. The front of the hotel faces the street with no pull off or parking. We found it just by chance the parking lot in the back of the hotel. We walked through the back part and to the lobby. somewhat disorienting. The front desk clerk was very nice, helpful and polite. We went straight to our room which was the tiniest I had ever stayed in. But in saying that, it was very quaint, well kept up, clean and for just one night, perfect! Breakfast the next morning was OK, typical breakfast fare. All in all a nice overnight place to lay your head.

"They aren't made like this any more"

c c, Richmond, Virginia 06/08/2018

If you want a change from the ultra-modern hotel room, take a step back in time here. Where else have you gone where the owner has his mother's horse buggy on display in the lobby? Here's a chance to explain to your kids what a "mail drop" is when you see the chute in the wall between the two elevators. Sure the rooms are smaller than most modern hotels, however they are just as well equipped with technology. History seeks to be on every wall and the staff could not be more pleasant and professional. I will be staying here again.


Tina H, Erie, Pennsylvania 29/07/2018

The old building was beautiful. But the motel style rooms by the pool we're very disappointing. The hotel rooms were clean but dark and dingy looking. I would give a 4.5 for being clean but a 1.0 for atmosphere and comfort specifically in those rooms.

"Awesome place to stay!"

jamesmackey2007, New Providence, New Jersey 28/07/2018

Our baseball teams trip to Williamsport for their tournament was only made that much more enjoyable because of the accommodating staff at this hotel! Everyone from the front desk (Cheryl) to the bar & kitchen staff, cleaning and maintenance people were exceptionally friendly. Such a great place!

"Old Style Charm"

Gene P, Commack, New York 22/07/2018

Was in town for a night on business. Hotel is in a nice location in the city with plenty to do nearby. Big front desk and lobby for check in. Was quick and easy and the staff was friendly and helpful. Small elevator and the layout is a little tricky. The hotel is huge and old, I believe the oldest in the city. Room was small as was the bathroom but it was clean and comfortable. I think they should update the hotel all around, rooms, hallways, etc. There is a restaurant bar downstairs and I had dinner and breakfast there and the food was good and the service was as well. I would stay here again

"great staff, hotel"

jimmydfrompa, Quakertown, Pennsylvania 22/07/2018

first, i called Miranda and mentioned that i am a Union worker(IBEW) looking for a quiet, clean room. She gave me the best rate in the area. The room is clean, thanks Kelly and quiet. there are elevators as I am 61, thats important. Nice big bar downstairs, which doubles as a full breakfast in the morning..i mean eggs, bacon, sausage, two kind of grits, sausage gravy, juices, coffee...outstanding place to stay..beautiful pool outside...fenced in parking. I would highly recommend this place for consideration to my Union bros and sisters and your family if your in the area...nice size flat screen LG tv in the rooms, private bathroom is clean, very nice staff .


User 20/07/2018

This was my first visit to Williamsport. I reviewed many of the hotels on TripAdvisor, and selected this one because of the classic, quaint look of the rooms. I was given a room in the motel section that faces the pool. That room looks nothing like The classy pictures that I saw online. The room looked like any typical 1 star motel room. The rest of the hotel looked very stylish and classy, but I did not like the motel section that I was assigned. The breakfast was better than average for hotel. The people at the front desk we're courteous. Had I known that they had a section that look like a motel, I would have never booked here. Don't be deceived by all the room pictures. They are not all like beautiful as the ones in the pictures.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are certainly sorry that your accomodations did not meet up with your expectations. Many of our guests request the rooms out at the poolside for their convenience to the pool and parking lot;. They are, however, not for everyone. We hope you will consider staying with us again so that you can expereince the best of our offereings the next time around. If you do return, please email me directly at [email protected] so that I can handle your reservation personally.

"Historic, charming, and convenient"

Luv2Travel_19438, Harleysville, PA 19/07/2018

I recently stayed at Genetti's while accompanying my daughter for New Student Orientation at nearby Penn College (Pennsylvania College of Technology). I found the hotel via a link on the college's website, and based on TripAdvisor reviews decided to give it a chance. I'm glad that I did. Genetti's is a historical hotel in the town of Williamsport, PA. Formerly known as the Lycoming Hotel until the 1970s, Genetti's is a prominent structure and a local landmark that was built nearly 100 years ago. It's a10-story building -- which must have been a true “skyscraper” when it was built! This hotel is in no way modern, but it is charming and comfortable, and the staff was great. I'd happily stay there again. The location was also great for our needs – an easy 5-minute drive to the Penn College campus, and within easy walking distance of some neat restaurants, bars, and boutiques (and an AMC movie multi-plex). I thoroughly really enjoyed checking out the hotel's extensive photo gallery, with framed photos of many prominent folks from baseball and government who have stayed and/or attended banquets there – some notables included Babe Ruth, Cy Young, Pete Rose, Bobby Kennedy, Eleanor Roosevelt, General Marshall… their list goes on and on. My room (927) was spacious and comfortable. I'd booked a 2 Queen Bed room, and at checkin was informed that we were upgraded to an "apartment style" unit -- it had a small kitchenette outfitted with basic cooking supplies, 2 Queen beds (on opposite walls), a recliner, full-size leather sofa, and desk/writing area, with an adjoining bathroom. The kitchenette was more modern decor than the rest of the room. It's worth noting that the room had a window A/C unit and an overhead ceiling fan -- we stayed in the middle of the summer, and were comfortable. The bathroom is definitely "old school" with laminate countertops and all the style you'd expect from the 1970s. :) One tip - the hotel is located at the intersection of 4th Street and William Street. The GPS gave directions to the location on 4th Street (i.e., the front of the hotel), but the hotel's parking lot is behind the hotel (the parking lot entrance is off of William Street). A better than average complimentary breakfast is included in the room rate, and there's a full service restaurant and bar located off of the lobby. Genetti's is a dog-friendly hotel, which might come in handy if we decide to bring our dog to visit our daughter during a campus visit :-)

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you Thank you Thank you. We look forward to seeing you again soon.

"Old-Time Hotel"

Stephanie405, Webster, New York 11/07/2018

The hotel has historic significance and has true, charming old-time flavor. The room was fairly modern and clean. The bathroom, although dated, was feasible and again, clean. I can speak to the outstanding service. Every person we encountered were professional, friendly, and best of all...authentic. Breakfast was free and wonderful. The staff checked in to see if we had what we needed. We did not eat dinner in the hotel because we spied a microbrewery across the street. You can walk to many great places. Parking was wonderful and FREE. On the way out Saturday morning, we spied a local farmers' market across the street from the parking lot. We stopped and picked up several local specialties to eat on our trip. Great experience!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thanks for staying with us. The downtown just continues to get better and better every year. I'm thrilled you got the chance to check out the farmers market as well. Looking forward to having you stay with us again in the near future. We actually have 6 breweries in close proximity to us and are working on a beer trail. Keep posted on our website for details.

"Out exploring "

jeanninelee, Nashville, Tennessee 10/07/2018

Priceline got me a great deal on this hotel or I don't think I'd have tried it. My room was clean and furnished nicely. Fun that it's downtown. Parking was good in their lot. Employees were kind even though they were very busy with a full house and an event. I like Williamsport.


James S, Floral Park, New York 09/07/2018

Word is the rooms here are being given a massive overhaul. I hope so since THAT would bring them on par with the wonderful service and the incredible breakfast in this classic and landmark hotel. The rooms currently suffer from a wallop of exhaustion...they need finessing with fixtures and some define its attention to bathroom accommodations. We stayed in summer and the motel-like outdoor pool was wonderful, so much more satisfying than the indoor pools at all the surrounding modern chain digs. My advice would be to rip out all that dusty and dank carpeting, jazz the air con with new and unobtrusive window units, lose the lobby clutter and ramp up on taking the ding out of the hallways. The Genet is well worth a stay but it could easily be five stars with just some loving care.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for the many compliments and suggestions. We are working everyday to get there!! Hope to have you stay with us again and get you into one of our most recently renovated rooms.


natesgeo, Allegany, New York 29/06/2018

I have been coming to this hotel weekly since roughly November of 2017. There has not been one day that I have ran into someone working on the many various staff positions, and wasn't greeted with a smile, or asked if there was anything I needed. The management of this hotel should be proud of the professionalism that is displayed by ALL of its employees.


Irishindy, Indianapolis, Indiana 19/06/2018

Amazing staff. Very friendly and helpful When asked where we could eat gave us two options near the hotel. Room was very clean and right next to the pool. Secure parking with plenty of room. Loved looking at all the photos of the famous people that stayed at the hotel. Breakfast in the morning was good and again the staff here where amazing. Again the staff are amazing and the management have a program here that you can recognize them.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to review your stay at the Genetti. We look forward to your next stay. The photos in the back really are just a small sampling of the famous people that still grace our doors every year.

"Home away from Home"

User 16/06/2018

I stay here frequently and am always treated like family. The staff goes above and beyond to make my stay as comfortable as possible. Always friendly and professional they know how to make you feel at home. Breakfast is always hot and plentiful. I look forward to my next trip to The Genetti ??

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We look forward to your next trip as well! Thank you for the kind words, and for taking the time to give us such a nice review.

"Feels Just Like Home thx to Sig :)"

User 12/06/2018

I stay at the Genetti Hotel because I am a travel nurse although my Hospital can give me a commendations when you are away from home for extended periods of time you don't need a dormitory. The Genetti Hotel affords me the comfort and the appointments that make me feel very very comfortable rested and relaxed so that my Intensive Care Unit patients received a fresh rested ready to go nurse. Sig is especially helpful at the front desk she knows me she knows my procedures she knows what I need and she takes care of me without any hiccup she is very smooth efficient and conscientious she always greets me with a smile is delightful and when I check in I'm exhausted and she is exactly what I need when I check into a hotel she's perfect for her job and I hope she is recognized. I will always tell my fellow travel nurses to stay at the Genetti Hotel.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We agree with you wholeheartedly that Sig is Awesome. Thank you for taking the time to write such a glowing review. We hope that we continue to be your "go to" whenever your have the need for our accommodations.

"Lovely evening, great staff!"

Moxbit, Buffalo, New York 22/05/2018

I have to mention Cheryl first, who welcomed me and my husband at the front desk. She's a gem: gracious, competent, helpful, and knowledgeable. And she found us a lovely, extremely large suite for a great price, under $100, and, amazingly, this included a hot breakfast. Two suggestions, though: refurbish the furniture, which is elegant, but in need of sprucing up. Additionally, there are some odors that need to be addressed, the faint smell of stale smoke in suite and food smells in lobby. Despite these issues, we enjoyed the suite immensely!

"Great hotel"

pipstevens, victoria 06/05/2018

We stayed here on an ATI tour lovely hotel and friendly staff. Breakfast was great and chef very keen to assist you if you needed anything else. Highlight is the ladies a must see you walk into a French inspired Art Deco masterpiece. We really enjoyed this hotel.

"Beautiful old hotel"

lal1130, Marshfield, Massachusetts 20/04/2018

We had stayed here last fall and was disappointed at the size of the room. The front desk did apologize saying that due to 3 college reunions in the area that was all they had available and that on our next stay they would make it up to us. Well they were good to thier word. We stayed again at the end of March on a spur of the moment visit to our daughter at college. We were upgraded to a beautiful suite. Our only comment is we wish we were staying longer to enjoy it. Complementry breakfast was awsome!

"Cute LITTLE Hotel"

Michelle K, Middle River, Maryland 15/04/2018

This hotel was nice but the rooms were a bit small and the walls a bit thin! My husband and I were with a group of people for a wedding and they all said the same thing except for one couple who happened to get a handicapped room. We had a room near the elevator and heard every ding of the doors and every step of people getting on and off the lift. I am a bit of a lighter sleeper than my husband and was awoken by the shower above us at 5 am but he slept fine! Otherwise the room was neat and clean! The bathroom was cute but again very small! One suggestion I'd have for the bathroom would be some type of shelf in the shower for soap or shampoo! There was no real place to put that stuff other then the side of the tub. In general the staff was extremely welcoming a friendly however, the guy at the bar could use a tip in friendliness from the rest of the staff! Parking is behind the hotel make sure to buzz in so you do not have to pay for parking! Plenty of parking during the day but may end up towards the back of the lot at night. I would stay here again if I ever needed to!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to write this review. Thank you for noticing our efforts to make sure our hotel is clean and that the staff was friendly and welcoming. We pride ourselves on all of those great characteristics. Thank you also for the input. I will take this to my staff so that we can continue to get even better. Regards, Marc Schefsky General manager

"Wonderful visit, as always"

User 12/04/2018

We travel through this area 2-3 times a year, and we try to stay at the Genetti each time. It's an historic hotel, full of character, with consistently exceptional service from every employee we encounter, most recently Tim, at the front desk. The rooms are very comfortable and spacious. And we always look forward to the full buffet breakfast, which has many hot and cold options.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you, Thank you. Thank you for the kind words. It is all of these things that we work so hard to provide. I will post this review for my staff to see. It is what makes us tick here at the Genetti!! Regards, Marc Schefsky General Manager


User 05/04/2018

Customer service at front desk is 5 star. Cheryl really seems to treat every customer as if they are the only customer. Every room in this old hotel seems to be different. Oh and they really do have the best breakfast in town.

"Nice with Excellent HOT breakfast"

AsherTech, East Stroudsburg, Pennsylvania 30/03/2018

I stayed here last weekend and found the bed very hard. I kept waking up and couldn't sleep. The amenities are nice. The breakfast was included in the price. This was also a HOT breakfast with eggs, sausage, bacon, biscuits with gravy, oatmeal, grits, fruit, and cold cereal. The food is buffet style on real plates and silverware. This is a huge improvement over some of the other nearby hotels that just include a continental breakfast of cold cereal on Styrofoam and plastic. The room prices are a bit high if you don't use a site like Booking, Hotels, Trivago or Trip Advisor. I stayed here again this weekend and this time I stayed in a suite. The bed was huge, and the living room/kitchenette in the adjoining room was large. Large enough to have a few visitors. The front desk staff, we found to be very friendly and helpful.

"Neat Old Hotel"

karynw2018canada, Williamsport, Pennsylvania 17/03/2018

Room was clean and comfortable, loved the decor! My ONLY complaint was the service at breakfast, the waitress and kitchen staff (that refilled hot plates) were both unfriendly and unwelcoming. It's not enough to taint the whole experience that's for sure but I hope they can work on that because they are an important part of the experience, I personally love the happy breakfast people in hotels, they can make my day! ?? thanks!

"An excellent vintage experience"

Stevetiger, Belle Mead, New Jersey 14/03/2018

Advertisements call this the Best Western Genetti hotel but really it is the iconic Williamsport Genetti hotel, a frequent visiting place for politicians, military brass, baseball hall of Fame and Pete Rose. Old photographs from the 50s of the many dignitaries who visited the hotel during its heyday add an historic landmark flavor to the hotel experience. Our accessible room was spacious and decorated with classic furniture. Service was excellent. The free breakfast was OK. The buffet items were very good but I didn't agree with the way that the chef piled one sunny side up egg upside down on the other! Overall a great stay.

"Cheryl is an excellent employee!!"

User 07/03/2018

I had a wonderful experience at this hotel due in part to the wonderful employee that is there, her name is Cheryl. She met all my expectations and more. Anything I asked for she helped me with. Thank you so much!

"Birthday celebration"

User 07/03/2018

This is a very nice old hotel. We had a very nice stay. The rooms we're clean and comfortable. The staff is very helpful and pleasant. We will be back!! The free breakfast in the morning was amazing!! !!

"Staying here for work/ out of town "

rosalynn1963, Morgantown, West Virginia 05/03/2018

This historic hotel is amazing. It's very interesting from 1922 to present day. I found the case after case with relics on display. The original news paper from when JFK was shot to the hotel icon Mr Jeeves. War bonds and photos from eras gone by. When I entered the staff were helpful, polite and always ready to assist.

"traveling with dogs"

saun11, Salisbury, Maryland 05/03/2018

very, very friendly staff, very accommodating for us and our pets. Very nice hot breakfast. Great view of city. Rooms nice. However, if traveling with a pet I would not recommend even though they were extremely nice about everything regarding pets. the dog walk area is a mulch area about 30-40 ft by 15-20 feet. It is inside the property but right next to building and street and poor lighting so one of my dogs that usually has no problems peeing took almost 10 minutes. And from the back entrance (parking and dog area), you have to go a long distance on the inside to the elevator. Again, super nice about the pets but physically the hotel is not ideal for a dogs.

"Outstanding customer service"

User 04/03/2018

Alicia was very polite and helped me get a last minute room and the room was amazing. Definitely being returning when in town again. Great to call and talk to someone instead of an automated machine. Want a quiet clean place that makes you feel like home this is the place

"Late night arrival - great service"

HappyFamilyFlyer, US 20/02/2018

My husband I and our 11 years old son stayed at Genetti for 1 night, arriving very late. The front desk attendant was great, our room on the 9th floor was quiet and had a nice view of the city, shower was very good and their complimentary breakfast was the best I had in any chain hotels. Thank you and I would recommend this city hotel ( not in the middle of nowhere or right off the busy highway) to anyone for one night or more. You wouldn't regret.

"Visiting Family"

Steven M, Nashville, Tennessee 12/02/2018

Spent 5 nights at this hotel. Over 90 years old but well maintained and in the heart of the city with many restaurants and shops within walking distance. Very good customer service and the breakfast which is included with the stay is one of the better ones you will find. Definitely will stay here again.

"Fun Bus Mystery Tour to USA"

Lorraine T, Oshawa, Canada 22/01/2018

We had no idea where we were going until we arrived at the Genetti Hotel, we stayed 4 nights. Old but redone. Mgr. Marc Schefsky & staff were very helpful. We stayed there 3 nights. We done daily excursions with our Tour owner & guide Steve to Milionaires Row & Rowley House Museum, & St. Joseph The Worker Parish in Williamsport. World Little League Baseball Museum was very interesting

"Out of the Park Service"

Dean_Amy-2004, New Oxford, Pennsylvania 14/01/2018

An “old school”, family-owned hotel with a chain connection. The hotel is located downtown in Williamsport with a small parking lot directly behind the hotel. The service from Cheryl at checkin was great; and more great service from Tim at checkout. The hotel has some old-time charm but still has evidently taken steps to update without losing that charm. We were fortunate to receive a suite upgrade at check in and the room as huge. The amenities were nice; the suite offered a fully appointed kitchen with a mini fridge, microwave, stove/oven, coffee pot and all the necessities with plates, cups, silverware. The complimentary hot breakfast buffet is another example of their commitment to service. The selection was the largest I've ever seen on a free breakfast; with a broad selection of choices sure to please any taste. Service is clearly a priority to each team member. Not only would I stay here again if I'm in the area, I would not hesitate to go out of my way if I'm anywhere near by to stay here again.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to write us such a glowing review. We are very fortunate to have such a great staff here at the Genetti. It trickles down from the top, as our ownership lives and breathes the importance of service. I am glad you enjoyed the breakfast and your overall stay enough that you would not hesitate to recommend us. Hope to see you again soon. Marc Schefsky General Manager

"A Genetti Christmas!"

Lisa M, Martinsburg, West Virginia 27/12/2017

We have family in Williamsport, and travel up from West Virginia to visit. This time, instead of having family ready their homes for holiday gatherings, we decided to host a family get-together for a change at our hotel! The desk clerk was super generous and gave us an upgrade by reserving a suite for us, which helped out a lot giving us a small living-room area in which to host our "party". Then, the general manager, Mark, was extremely accommodating by bringing more wing chairs to our suite's living-room area, AND a small Christmas tree to add a festive touch to the room's décor! Also - he set pointsettas on both sides of our door to help greet our guests - such a nice touch! Everyone at our gathering had a great time, and thought it a neat idea having our holiday at the Genetti this year! Really cool! And as always, my husband and I loved the complimentary full breakfast the hotel provides their guests. We never stay anywhere else when we visit - the Genetti is like home!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
It is what we try to do everyday here at the Genetti. Thank you for staying with us. Marc

"A non-chain hotel with all due comfort and more..."

emrey2017, Providence, RI, United States 18/12/2017

It was an unplanned stay that turned into a memorable experience in Genetti. Our family of three had to change holiday plans in the very last minute and we had to find a hotel for a night stop on our new route. When we arrived at Genetti around 10 pm without any reservations, they welcomed us warmly, made discounts and upgrades to match best rates in websites. We figured out that this is a hotel run by the same family for 90 years. Building is not state-of-the-art, yet obviously updated several times. You feel its age in many details, yet it does not give any sense of dilapidation. If you are looking for a brand new chain hotel you will not find it here. If you have a taste for retro, you'll probably like it here. Rooms are clean, carpets are up-to-date and clean, closets are old fashioned and spacious, Breakfast is rich. Christmas decor was everywhere, sometimes overdosed, yet it gave us an impression that an aunt or grandma is taking care of it. This is what business owners expect indeed: They openly declare that you should feel as if it is your second home. The pray-like text you find on your nightstand is a warm welcome full of age-old good wishes. I always prefer chain hotels I know not to meet bad surprises. I hope I came across more good surprises like Genetti. (It is a good surprise to learn that it is not an independent hotel but a part of Best Western's SureStay Collection. If this is a new concept -incorporating hotels with a character in a chain without intervening and uniforming them- I highly appreciate it.) Thanks everyone who contribute to keep it functioning without losing its spirit. This is a hidden gem in rural Pennsylvania.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
It is a new concept for Best Western, and we were proud to be the very first in the new segment. It is great to have people come and experience our Christmas decorations, i am always sad to see them come down, as it really adds to the ambiance of the Hotel. We look forward to Welcoming you home again in the very near future. Thank you for taking the time to write such an amazing review. Marc Schefsky General Manager

"Wonderful Surprise!"

KeleRae, Seneca, South Carolina 17/12/2017

Being tired of the typical chain hotels with crummy beds and so-so breakfast a quick web search turned up this amazing hotel! A warm welcome lead us to a nicely appointed room with a super comfy bed. This hotel is loaded with history as well as all the modern creature comforts. The breakfast is better than any I have experienced in many years of travel to all parts of the world. Top-notch, super clean, and an unbelievably low price. The views from our room on the 8th floor were beautiful. The location is great. Keep doing what you are doing, because you got it right!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
I couldn't wait to share your review with ownership. Thank you for the kind words and happy holidays to you and yours!! Marc Schefsky General manager

"Do not miss staying at this hotel!"

alanzufall, Bloomsburg, Pennsylvania 17/12/2017

Last year we were in the area for my company's Christmas Party and decided to stay at a local hotel. We happened to select the Genetti and we were thrilled with our choice. The hotel was beautiful, historic and filled with spectacular Christmas decorations. Although we've stayed at hotels all over the country we've never been to a hotel where the staff was so warm and friendly. They were so eager to make sure our stay was extraordinary. When we asked about the history of the hotel one of the staff personally gave us a tour of some of the unique spots in the hotel. Our room was far nicer than we expected, spacious, clean and very comfortable. We determined that day that we would come back again this year. We arrived here yesterday and were not disappointed. The high standards of service at this hotel are really remarkable. Checkin is at 3pm but we arrived in town earlier than expected (about 1pm). We spoke to Cheryl at the front desk and she not only let us check in early, she also upgraded us to the Bob Hope Suite (where Bob Hope stayed years ago). She was so professional and helpful. The suite is spacious and well appointed. Just beautiful. After the Christmas party we came back to the hotel and stopped by the lounge for a snack. We happened to have the same waiter we had at our visit last year. We only spoke to him one time a year ago for about half an hour but he remembered us and several very specific things about us (including what we ordered last time). His name is Akim and his service was outstanding. If you are in the area do not miss out on the opportunity to stay at this gem. Spacious, clean, comfortable and affordable accommodations with an out of the world staff. You will not be disappointed. Staying here has become one of our Christmas traditions.

"Professional career construction worker"

User 03/11/2017

I have lived out of a suitcase most of my adult life. An i would be hard pressed to say i have been treated better than when i have stayed at the Genetti. The Hotel has an old soul an the staff diverse an caring. I highly recommend staying for buisnes pleasure what have you. Looking forward to returning an actually kinda miss it when I am away. Yes the staff makes you feel as if you were at home.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to recognize our staff's hard work and commitment to service PS. We appreciate your business very much and look forward to seeing you again soon. Marc Schefsky General Manager

"This Hotel Is an Experience A Step Back In Time To A More Gracious Era"

MaryL442013, Buffalo, New York 20/10/2017

This hotel was a good experience from check in to check out. It is a step back in time to a more gracious era and everyone makes you feel welcome right down to the maids. They treat you like family. We did receive an upgrade on arrival and our room was wonderful. The breakfast at the hotel is AMAZING. I can't imagine anyone wanting anything more at breakfast because the choices are so extensive. I've seen a lot of breakfast buffets, but this one was really something. Everyone was helpful including my pre-check in call to the hotel with the front desk clerk Signe and the welcoming check in by Cheryl. Genetti's is right in downtown Williamsport, so you can walk to a lot of places and there was a view of some classic buildings from our window. We got a lot of help with finding places in town from the girls at the front desk. We had asked for a recommendation for a Chinese buffet restaurant from the front desk and got the locations of two including directions on how to get there. The one that was closer to the hotel had changed ownership but we decided to try that one anyway. If you are a Chinese buffet fan, do not miss the Nagoya Buffet. It is not a long drive and the food is wonderful. At the end of the meal, we were brought hot towels for our hands * nice touch.* We were ready to leave the hotel at checkout, but I had to visit the Ladies restroom on the lower level of the hotel. That was an eye popping experience. Talk about a step back in time. It's positively elegant. I did take the time to see several other rooms while I was there and each one is unique. I hope to be back at Genetti's on any future trip to Williamsport. I wouldn't want to stay anywhere else. Truth be told, I didn't want to leave.

"Wonderful Place To Stay"

User 18/10/2017

A beautiful hotel to stay at. I checked in at 3am and the guy at the front desk told me that I could check out at 1pm because I'd arrived so late. The hotel was very clean and the atmosphere was so relaxing. My room was very clean and very well maintained. I believe there were six pillows on my bed, with bad shoulders this was very helpful for me to position myself for a great sleep. Parking was easily assessable and the lighting was very bright at night. The breakfast buffet was delicious with many foods to choose from. The people at the front desk were absolutely wonderful people and very courteous. If you want a clean, relaxing place to stay, this is the place.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thanks you for taking the time to write this review. We appreciate you passion on the good word about our Hotel. We certainly hope to see you again soon. Regards, Marc Schefsky General Manager

"Super dog friendly"

CTGator, Old Greenwich, Connecticut 12/10/2017

I lov this hotel. They treat you like family and it's really the only place to stay if you are in Williamsport. Staff is great, breakfast that comes with stay, is so ridiculously good . Yum, biscuits and gravy! And cheese grits! What? Thanks for helping us feel welcome.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
That's right chheese grits and don't forget to try them with the baked deans next time!! Thanks for staying and taking the time to pass on the praise. I will do the same with our staff. Regards, Marc Schefsky General Manager


Ian W, Dumbarton, United Kingdom 11/10/2017

the genetti is an older style hotel in downtown, they have tried to preserve the 1920s-1940s feel of the property with corridors lined with photographs of the great and the good of those eras that have stayed or visited. our room was nice with a good view over downtown and the hills beyond, breakfast was ok but the bar where it is served is in the middle of refurbishment so it's a bit haphazard, staff were lovely.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are constantly trying to improve our product which does unfortunately require us to do some renovations during business hours. My apologies that it had a negative effect on your stay. But we are done now and hope you can pay a visit soon to see the finished product. Regards, Marc Schefsky General Manager [email protected]

"Kind of a Nightmare"

createandcapturelife, Cypress, California 08/10/2017

First, gps couldn't find address. Called hotel and they said it happens all the time and they don't know why. Gave me the address to a bar to help find the hotel. After driving in circles for 40 minutes (one way streets, street closures and a car fire, not ours) we finally figured out how to get to the front of the hotel. No where to park so we were told it was okay to illegally park in front of hotel. (Their parking lot was full and blocked by fire trucks). The check in person was friendly. We needed to unload the luggage, they gave us a kitchen cart because they couldn't find any of their luggage carts. It worked. We were so tired we would have used anything to get our luggage upstairs. The bar/restaurant was packed and the entire lobby area reeked of cigarette and cigars from people smoking in the doorways. Finally got to the room (slowest elevator ever), it was clean but really rundown. Bed wasn't very comfortable. We were on the 10th floor and it was quiet, thank Goodness. Breakfast buffet was empty when we got there. One person running back and forth couldn't keep it stocked so everyone was standing around and taking food as quickly as it was put down. Overall not worth the effort or price. I noticed the hotel had charged the card I used to reserve but also charged the card I gave them at check in. At checkout they said that they had charged the original card because they were full that night and we were late. (Keep in mind I called them at the check in time and an additional two times before we arrived letting them know we were coming but would be late). I am still waiting for the money back on the other card. If you have a choice, choose somewhere else.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Yes it was an unfortunate turn of events with the car fire that happened across the street from the hotel on the night of your arrival. We apologize for the inconvenience it may have caused with getting into our parking lot. We would also like to apologize for the inconvenience of the lack of luggage carts available, we have many, but unfortunately some must have been in other guest's rooms for use in the morning. As can be seen on the Tripadvisor review site, we are one of the top ranked hotels in the market. It is unfortunate that you did not have the same experience that most or our guests have when they visit our hotel, many on a regular basis. For that we apologize. I appreciate the comments, and will take them to my team in order that we may use them to help us continue to strive to be the best. If you would email me at the address below, I would be happy to look into your charges to make sure the other card has indeed been cleared. Kindest regards, Marc Schefsky General Manager [email protected]

"Best stay in Williamsport "

User 05/10/2017

Front desk staff very courteous and thoughtful. I still remember the persons name who helped me. Thanks Cheryl! You will not get personal treatment from someone at a corporate chain like you will here. Unless you're at the Ritz Carlton. The Genetti is a far cry from the Ritz, but it's nice and clean. My room smelled like leather and wood. The whole place is dated, but that is sort of the appeal. I'd recommend the bathrooms get updated. However, it all works well and is clean and well appointed. I'm told the breakfast buffet is very good. Appears to have a nice bar at street level. Plenty of parking. There are a lot of decent restaurants with in walking distance. You are not staying anywhere better for the money. The rate is very inexpensive in general and especially considering the accommodations. Forget your rewards points. This is better.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are thrilled that we have another guest experience posted like yours. It is a huge help in our effort to get the good word out. The fact that you “get it” speaks volumes! Did our guestservices staff tell you that we are now an affiliate of Best Western? If you email me at [email protected] I'll get you signed up and give you double Bestwestern rewards points to boot!! Good at any BW worldwide, and unlike other programs the points NEVER expire! You get the best of both worlds with us! Old school hospitality and charm and points too!! Thanks again for the post. Marc Schefsky General manager

"Excellent in Every Way"

Doha_dweller, Doha 29/09/2017

Our family was on a long road trip and fortunately stumbled upon this gem. It was well worth the detour from the highway and we could not have been happier with our stay. The front desk staff was very welcoming and we were able to get a enormous room, with three beds and a sitting area, to fit our family at an amazing price. The room was modern and clean with very comfortable beds. The historic decor in the lobby area was quant and interesting. Breakfast, in the morning was plentiful with an array of options. What a refreshing night! We would absolutely go out of our way to stay here again.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to spread the news about our gen here in the Valley. I'm glad that we were able to exceed your expectations. We look forward to having you and your family visit us again soon. Regards, Marc Schefsky General manager

"Outstanding on every level!"

Mark P, Oceanside, California 25/09/2017

From the moment we checked in to the moment we checked out our stay could not have been more perfect. Our check in was slightly delayed as the woman ahead of us was very agitated that she had failed to find the parking lot. The desk clerk (Tim) was polite, friendly, apologetic and informative. But she was as mad as a wet hen and nothing he could do was going to break her mood. He never stopped smiling or trying to create a happy customer. We were next and had a good chuckle and an easy check in - yes, coming from the interstate the parking CAN be a little challenging on the 1-way streets of Williamsport but with traffic so light, it's really no big deal to circle the lot. Our 2 room suite was fabulous on the 4th floor. Equal parts historic hotel, 70's throwback and modern convenience. My wife and I had a good chuckle with some of the amenities (in wall hair dryer) but some of the period furniture was spectacular. The beds were very comfortable, the air conditioner was just right during a heat wave, and the wifi was stronger than any hotel I've ever stayed in. It was a very enjoyable step back in time. Housekeeping was outstanding and our room was prepared on a daily basis. The free breakfast would run you $25-30 somewhere else in town - too bad we only took advantage of it 2 out of 4 days. The cook and waitress were friendly and attentive and the buffet stations were not loaded up with food drying out. They regularly came out of the kitchen to refresh the buffet trays. What a tremendous perk which puts other hotel breakfasts to shame. The location is fabulous in downtown Williamsport within easy walking distance to restaurants, pubs and the beautiful old town downtown stroll. Also easy walking distance to several historic sites - don't miss the visitor bureau just two blocks down the street for great inside info. Our checkout was a breeze. Can't wait for our next visit!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Youv'e said it all. It is everything we stand for and work to deliver here at the Genetti. Thank you for your business and taking the time to write the review. It means alot to us!! Hope to see you again soon. Marc Schefsky General Manager

"Truly a hotel where you feel you are part of the family."

6ForTheZoo, Greenville, North Carolina 22/09/2017

From my first telephone call with the Genetti I knew we had lucked out! Being in charge of picking a hotel for 13 plus families can be a bit stressful. We arrived at the Genetti and immediately my anxiety disappeared. Alicia at the front desk had been incredibly responsive throughout the booking process and when we arrived was just as helpful if not more. Check in was easy and stress free, the hotel is so charming. It is historic and the grandeur of the lobby is not over the top but welcoming. In fact we spent many nights congregating in the lobby enjoying the atmosphere of the hotel. Cheryl at the front desk has to be one of the sweetest individuals I have met. Not once did we ever speak where I felt I was being a problem, both she and Alicia were more accommodating than any five star resort I have stayed! to accommodate a total of 28 rooms for me, with not one single complaint from any of my guests is nothing short of amazing! Marc the GM has one of the best oiled machines with his staff and property. I can't put into words how wonderful this property is. The staff certainly makes it, but the rooms are a close tie! The beds are super comfy with housekeeping you will want to take home with you. Our room was always freshly made upon our return with clean sheets and towels. I have to say I am a snob with sheets and towels and I had no complaints at all! They were fresh, soft and always plentiful. While we didn't swim in the pool, the kids certainly enjoyed having it. We had a great cook out the week we were there and Allen along with the hotel were so kind to help it feel more like cooking out at home. The restaurant on property is also top notch. Allen does an amazing job with the breakfast each morning and was incredibly accommodating to our team each evening. I have to say this property will make me do a double look with other Best Western properties. I don't have a single negative thing to say... only when we left I felt like I was leaving family. We will certainly have to return and I look forward to staying in contact with the staff over the coming years. There aren't many hotels if any I can say that about. If you will be close to the area you won't be disappointed with the Genetti!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
thank you for the awesome review!! We enjoyed having you as guests and look forward to have a return trip from your league in the very near future. You were all awesome and made the jobs we already love all the more fun!!! We have started many traditions here at the Genetti and hope to have started another one with your hometown!! Regards, Marc Schefsky

"Best Stay in a Long Time!"

Lorie B, Bradford, Pennsylvania, United States 14/09/2017

I booked this hotel mainly due to the lower price than some of the surrounding inns. However, upon arrival, I was amazed at the grandeur that met me! Beautiful, vintage hotel! The staff greeted me warmly, and I was then pleasantly surprised by being upgraded to a studio suite to make my business stay more comfortable! When I walked into the room, I felt "at home". So inviting! Very clean, and I had no issues with any noise. I enjoyed a meal at the taproom downstairs, which was delicious, and the staff there was very friendly as well! I highly recommend this place, and I most definitely will be returning!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a glorious review for our grand ole hotel. I appreciate it when our guests recognize our efforts to keep her going and hope your genuine review encourages others to give us a shot!! Marc Schefsky General Manager

"A lot grander than your average inn"

User 12/09/2017

Genetti Hotel was a breath of fresh air after two nights in generic inns, when you tell yourself "it was ok, it was only for a night sleep" as you walk back to the car. Genetti Hotel has old-time charm and the grand feeling to it with it's high ceilings, and metal and bronze details. Room was big and airy, very clean. Bedding was very nice and breakfast was served in real restaurant with eggs cooked to order. I usually push my family out early in the morning to continue the travel, but in Genetti I wanted to stay until the checkout time just to enjoy its historic charm. Surrounding neighborhood was very interesting, I recommend taking a stroll within 2-3 blocks radius even if you are staying for one night. We were double billed for our stay and it only took a 30 second phone call to resolve the issue which is absolutely the example of how the customer issue should be handled.

"Great place to stay "

User 12/09/2017

I recently stayed at this property during the LLWS. Great location! Great staff! Perfect place to stay during the LLWS. The breakfast was extremely nice. Our room was clean. The customer service was fantastic. I would definitely recommend this hotel to others who are looking for a place to stay in Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you Mandy!! We enjoyed having you stay with us during the series. It is always a great time during little league. I may be a bit biased, but I think we set the bar here at the Genetti. Thanks for the review and maybe we will see you again someday!! Regards, Marc Schefsky General Manager


Kariath, Bengaluru, India 07/09/2017

Stayed here for a night . Well appointed rooms and a good reception made the stay comfortable. Complimentary coffee at the reception was good .The internet service was also complimentary.Will stay again.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to review the hotel. We just did a complete system upgrade of the internet. I am glad to hear it is paying off. We are looking forward to possibly seeing you again if you are back in town again. Regards, Marc Schefsky General Manager

"Historic Downtown Grandeur"

E8411GFsandrab, Charleston, South Carolina 07/09/2017

For 15 years I've been staying at the Genetti on travels between SC and NY. The building has been through many upgrades while keeping the historic charm of the timber baron Williamsport. Extremely friendly staff, clean rooms, restaurant and bar, parking and the best real food breakfast! I arrived on "First Friday" to find a car show, craft vendors, street music and a Saturday morning farmer's market - all in walking distance.

"Centrally located, historic hotel"

wendybryanellsworth, Cape Canaveral, Florida 07/09/2017

We stayed 2 nights and really enjoyed it. The hotel has beautiful historic details. It was like stepping back it time. All the staff was extremely friendly and helpful. The breakfast was great and the internet worked well. We'll stay again, when in the area.

"Would definitely stay again."

Joanne N, Shelburne, Canada 03/09/2017

Staff were awesome, breakfast was great, good value for the money. Beautiful older building, very clean and comfortable. Convenient to downtown, secure parking lot. We will be staying anytime we are in the area.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
We look forward to seeing you on your next trip though. We will always welcome you home to your home away from home. Regards, Marc Schefsky General manager

"Amazing stay at historic hotel!"

banker1nc, North Carolina 29/08/2017

Stayed for 11 nights during Little League World Series...could not be more pleased! Great staff from check-in desk to food service to tap house to housekeeping! Room was large- bed was comfortable- food was great! Great breakfast each morning and great food from the menu throughout the day! Special thanks to Marc, general mgr- Lonnie, bar/beverage- Melissa, hskg and all the servers who went out of their way to help us! After almost 2 weeks we felt part of the Genetti family when we left!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
You are all really a part of the Genetti family now. It was great having you all here for the series. We work as hard as we can to make sure you are comfortable and have the best possible experience while you are here in Williamsport. It is such a great accomplishment to get here that we feel it is the least we can do and that is to finish it off with a bang. Thanks for coming and hope to see another team from Greenville in the near future!! Marc Schefsky General manager

"Great, centrally located "Old" hotel in Williamsport"

Carl F, Raleigh, North Carolina 28/08/2017

Spur of the moment to attend LLWS. The Genetti Hotel seemed to fit the bill so we booked. Very nice 100(?) year old building that has been well maintained. Rooms are clean and fairly roomy. Baths are a bit small but the place is older but has maintained the charm of an older hotel. Anything you could want is in the room (TV, fridge, microwave). Taproom/restaurant within the facility was super for meals and adult beverages. Live music in the evening was good (just a little loud for our old ears). All kinds of other restaurants and amenities within easy walking distances. Did not have to move the car during the entire stay. Older hotel means quiet rooms. Noise was not an issue even though the place was loaded with kids. Not bad at all!! And the hotel staff, ALL the staff was great. Even after more than a week of chaos everyone was pleasant, friendly and helpful. Stay could not have gone better.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Wow! Great review!! We appreciate it very much. It was a pleasure having you and we hope to see you again next year. Marc Schefsky General Manager

"Already looking forward to return trip next year"

User 22/08/2017

We recently went to Williamsport to see the Little League World Series. The Genetti hotel is in a prime location and only a few miles from the LLWS fields. This hotel is an older hotel. For the price it's worth it. However, the rooms, bathrooms, and elevators were very small. The staff was by far the friendliest staff I have ever encountered at a hotel. They truly make you feel like you are at home. The breakfast was great and had a large selection of choices. They had a room for Pin trading that my son loved, and even have a pool with a grill for the guests to use. Convenient onsite parking. Excellent all around hotel, thank you!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I don't think people realize how convenient we are to Little League, thank you for pointing that out. I think I have the greatest staff on the planet, so thank you for noticing and taking the time to point it out. We hope you will join us again in the future, whether it be for Little league or just a visit to explore our amazing town. Regards, Marc Schefsky General Manager

"Decent hotel for The price"

mlanders, Syracuse, New York 14/08/2017

My husband and I stayed here to see our son compete in a DCA competition. We booked the room through Hotwire and got a great price. The room and bathroom reminded me of the size of a New York City hotel room (tiny) so I was disappointed at first. After a night in the very comfortable bed and a nice hot shower with lots of water pressure my disappointment went away. The breakfast buffet was wonderful as were all the staff we encountered. The location is centrally located with quite a few restaurants around. After reading some other reviews, I saw that they have renovated some floors but hadn't gotten to the floor we stayed on yet so I would be interested in staying again after they are done

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
If you appreciated the small room you stayed in due to a very busy weekend, you are going to love the rest of the rooms in the Hotel. I hope you have many opportunities to stay with us in the future. Thank you for the kind words. Regards, Marc Schefsky General manager

"Pleasant surprise"

cgl853, Leesburg, FL 09/08/2017

I'm always apprehensive staying at an older hotel. But I was very pleasantly surprised by my stay here. It's a charming hotel, reminiscent of times gone by. Public spaces and room alike are clean,inviting, and updated. The staff is friendly and helpful. Breakfast buffet has something for everyone, even baked beans!Also many restaurants within walking distance. Would definitely recommend if you want to be in the city of Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Ok. So the owner brought the baked beans idea to go with my grits and cheese and I have to admit I was apprehensive at first. But if you haven't tried them for breakfast, you just plain haven't lived. Thank you for the comments and we appreciate the recommendations!! Marc Schefsky General Managers

"Classic and comfortable old hotel"

njrider2016, New Jersey 08/08/2017

Well maintained and comfortable 110 year old hotel in downtown Williamsport. Room was good sized. Above average breakfast set-up. Walking distance to numerous restaurants and bars. Williamsport was a surprisingly lively town with outdoor music venues and people enjoying the night life.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
We feel we are the best kept secret hotel and town in the state of Pennsylvania. Thank you for the compliments on both the hotel and our vibrant town. We look forward to seeing you again soon. Regards, Marc Schefsky General Manager

"business trip"

rmccaul, Drums, Pennsylvania 05/08/2017

check in was pleasant & the staff was very informative and helpful. was here on a business trip & only stayed one night. But if I have to return to Williamsport I will definitely stay at the Genetti Hotel & suites. Clean & very comfortable

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for posting this review it is always helpful when folks like you pass on the Good word. We will continue to work hard to make you feel welcome as if you were coming home.. Regards, Marc Schefsky General manager

"New and Improved"

User 05/08/2017

Stay at the Genetti a dozen times a year and have for years and was concerned that some of its old world charm would be lost as it became part of Best Western but it turns out my fear was unfounded! Currently rooms are being renovated - stayed in one of the recently renovated rooms and it was MAGNIFICENT. Outdoor pool remains refreshing, recently renovated Taphouse had live entertainment on a Thursday night and the breakfast is a true feast. Happy to see the Genetti remains the best hotel in Williamsport!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thanks for noticing our recent work. We will be continuing the push to renovate rooms after the Little league World Series. We are also beginning a major upgrade to the internet offering tonight. Looking forward to having you in again soon. Marc Schefsky General Manager

"Lots of character, little else. Not business traveler friendly."

Christopher V, Philadelphia, Pennsylvania 04/08/2017

I really wanted to like this hotel, and I do like many things about this place, but there was just not the attention to detail in the property to make this a great hotel. The building is amazing with lots of history and character. The rooms have high ceilings solid walls, everything that makes a prewar building amazing. But sadly the property has too many of those old building problems unchecked. The big problems for me were the low quality betting and towels, and slow Internet. When one stays in a hotel as often as I do the poor quality items really stick out and lessen the experience and remind you that you're just not home. I really did like my room even though it was small and there was a very small bathroom. This might have been forgiven if the bathroom was 100% but this one had some issues. I can forgive tiling and fixtures older than I am but not ones that are showing rust and have many unsightly cracks. A showerhead at eye level. A toilet from the 60s maybe 50s. It got the job done but reminded me that this was not a luxury hotel but more of a budget hotel. YMMV with room selection. I have Diamond Select with Best Western but was given very nothing extra when checking in. Granted the hotel was near fully booked and it was midnight when I checked it. Pros: High ceilings and solid walls nice furniture with full-sized standing mirror rubber ducky given with room newer refrigerator afree parkingnd microwave Location free parking great breakfast(so I am told, will update if not) ceiling fan Cons: Very slow Internet. 4G on phone was faster cheap bedding and towels very little decor. The room is just varying shades of beige with many empty walls. Very small bathroom with rusty fixtures and shoddy drywall work. Musty smell in lobby and hallways Very few open plugs and only one night stand. Conclusion: Do stay here If you not concerned with the cons. If the price is right in the hotel it makes for great budget accommodations with lots of character. Place opened in 1922 as the Lycoming Hotel. Lots of potential in this property, but Best Western needs to up its game here if it expects us to believe the branding in its hotels. What does Surestay Signature Collection mean? Absolutely nothing in my opinion, and I am a Diamond Select member.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Shame on us first of all for not asking if you were a BW member and then recognizing your BW Diamond status. Since you made your reservation on Hotwire) we didn't pick up. Since we are newly associated with BW, we are just learning the systems and are trying to create new positive habits everyday. Just to let you know, we are in the middle of renovating rooms and working on all the things you mentioned. We just finished re-carpeting and adding extremely fine new furnishings on the 3rd and 4th floors. We have started a major upgrade to our wifi. We have found the right equipment and are sparing no expense to make it better than even hotel industry standards. Just trust that we are working hard everyday to make BW proud of their decision to add us to the brand and our goal is to make every BW guest pleased. Hopefully you will give us another shot and come see us again to see that we are working diligently to deliver on the SureStay promise. We want you to be sure about your stay. Regards, Marc Schefsky General manager

"Friendly, well-appointed, nice breakfast"

timbloo2017, Cleveland, Ohio 02/08/2017

When I decided to tour the area, I chose a hotel that I thought would be a part of the city, not just a generic transplant of a residence inn that you could book in any city. The building is "historic" but well-renovated and well-appointed with excellent beds, furniture and appliances. The staff went out of their way to be friendly and attentive. They provided great advice for walking tour routes, and hiking. The breakfast buffet was excellent, and presentation was clean and fresh. My crew loved it. I'm vegan and so can only comment on the home fries, but they were made from fresh-cut potatoes, well seasoned and mixed with caramelized onion, pepper and mushroom. I plan to make Williamsport my base camp for future hiking trips simply because this hotel and the nice city its in was so perfect.

"Historic property, nice stay, some problems"

sabbymama, Skopje, Republic of Macedonia 01/08/2017

We booked this hotel only because we got a great rate. When I searched the internet, the same room was going for over $200 a night and it is definitely not worth that amount. That being said, we did like the hotel very much. There is a great sense of history and old timey grandeur here and I like that nod to the past. We booked a two room suite (one bedroom with two beds and a living room with kitchen) on the fifth floor. It was a very spacious room and easily, comfortably accommodated our family of 6. Décor was fine, beds were okay, bathroom was partially updated and kitchen was well stocked. There was a bit of a musty smell, but no evidence of mold or any problem. I think it was just age. The room air conditioning units were a bit noisy, cycling on and off throughout the night, but it was nice to have them. My only complaints about our stay would be the poor quality of the wifi (very frustrating) and the fact that twice during our 5 day stay, no housekeeping was performed. I don't need to have sheets changed or fresh towels everyday, but having the garbage removed and toilet paper replaced would have been nice. I will say that when I approached the desk about the problem with housekeeping, the young woman at the desk was extremely helpful and apologetic and provided us with what we needed. In fact, all the front desk staff were very nice and very good at their job. Once after waiting almost ten minutes for an elevator that appeared to be "stuck" on the eighth floor, the woman at the desk walked up 8 floors to investigate for us. That is dedication and service! (Someone had stopped it to unload their bags and not restarted it.) Pool looked clean though we didn't have time to use it. Overall, we would stay again, but only if the price was right. The location is great for walking around and exploring the city center, the staff was great, and the charm is evident, it is generally clean and well cared for, but the hotel could use some updating to justify the high rates they are asking for in their rack room rates and wifi needs serious help.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Sabbymama, Thank you for the review, we appreciate it very much. I just want to let you know that we are working on one of your major concerns as I type this and that is a complete upgrade of our internet. I know how frustrating that can be. The problem has always been good signal through the very thick walls and floors of this grand historic building. But we have found a solution and promise to have much better coverage and signal very soon. I hope you have a chance to get back our way again to give it a try. Kindest Regards, Marc Schefsky General Manager

"Nice hotel"

User 30/07/2017

I recently spent a week traveling with my two kids around the great lakes area, including Williamsport where my son was staying at the baseball camp. I found this the most pleasant hotel during that trip because of the cleanliness of the rooms, the friendly staff, and the breakfast. Actually, during our trip my kids begged me to take them to higher-starred hotels (a three and a half and a four and a half start hotel) -- the Genetti was still my favored. My son was pleasantly surprised by the rubber ducky provided in the room bath. The room also had a microwave and a fairly good-sized refrigerator (something that was lacking in the higher starred hotels and which came in handy for the leftover pizza we had.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a nice review of the hotel. I am always glad to hear that the kids have an especially good experience at our historic hotel. I sent a separate note, if you don't get it please email me at [email protected] I would like to send the boys a special gift. Thanks again, Marc Schefsky General manager

"WARNING, don't rent a pool room"

queenieandbob, Plymouth, Pa. 26/07/2017

My husband and I took our two grandchildren for a quick get-away this past weekend. We asked for a pool room because they love to swim. When we arrived, we were pleasantly surprised by the clean updated room. They immediately went in the pool and had a good time. Within and hour of our arrival however, we were amazed to see what appeared to be a bunch of locals setting up a grill (even though there is one available in that area, and cases of beer . Within ten minutes of their arrival, they started with bad, vulgar language and harassed us when we walked by. We quickly went to the front desk and the gentleman (Tim) was extremely helpful and changed our room immediately. If it weren't for him, we would have just left. The new room was great and breakfast was good. This historic hotel deserves better, but needs to clean up this kind of behavior by "so called guests".

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I am so sorry you had to be subjected to the language from the "guests" at the pool during your stay. I can tell you that after watching the video, the guests in question were bonafide hotel guests, but it did appear they had some folks from outside visit with them. I am with you on the language issue. It has just become so common to hear it anymore it just makes my skin crawl. We will try to do a better job keeping a handle on it. Thanks for the input.

"Positive comment:"

User 25/07/2017

I have read some of the negative comments and I have to say I disagree. You will not be disappointed if you stay here. The staff is wonderful, I enjoyed the food and especially the breakfast. The management attends to any concern you have promptly. I enjoyed staying at this historical hotel.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you Kimberly for taking the time to review our hotel. It is perfect timing considering the malicious review recently posted on this site. We look forward to your next stay.

"Historic Hotel, Terrible Breakfast Buffet, Web-Site Photos Misleading! Honest Review"

baseballmomma80, Newfield, New Jersey 24/07/2017

We stayed here for one night this past weekend (was supposed to be for two nights, but we bailed after one night). My son was attending the Little League camp nearby, so we thought this hotel looked "quaint". BEWARE: the photos on their website are very misleading. I don't mind historic (that can be neat), but it was old and very dated/dusty. The Bar/Restaurant on-site looks NOTHING like the photos. It is dark/dreary, and the food is mediocre, at best. The "free buffet"....Um, no thanks. I've taken advantage of that at many chain hotels before, but after taking a stroll thru the buffet line, we opted to leave and find a different breakfast place (yuck). I just couldn't bring myself to eat what they were serving. The pool, oh my. Again, photos online are very deceiving. The staff was friendly and helpful. The a/c in the room was amazingly cold (that was a plus). Our room was spacious, but the bathroom was tiny. The whole place reminded us of the "Tower Of Terror" at Walt Disney World (lol, not kidding). Bottom line, I'd find somewhere else to stay in Williamsport. They have some very nice chain hotels. Lesson learned for next time.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I see you mention that several times that our photos are misleading but looking at guest photos here on trip advisor along with the ones on our website I really do not see a difference, other than the quality of the camera. We have just remodeled our Restaurant to feature an art gallery and a larger bar on the other side to accommodate the growing nightlife and entertainment that we offer. Our breakfast is almost always a highlight in our reviews and has more offerings than any other hotel in the market. I also travel and stay in other hotel chains and the breakfast offerings are nothing even close to what we offer here at the Genetti. If you wouldn't mind sharing your suggestions, I will most certainly take them under consideration. You can email me at [email protected]

"Pet Friendly & Clean"

Heather K, Roanoke Rapids, North Carolina 19/07/2017

We booked this hotel because it was listed as pet friendly and we were traveling with our dog. The hotel room was very clean. Since we were traveling with our dog, we were 'stuck' in the outdoor motel style rooms. They had been renovated and were decent, the shower area in our room needed some attention (it was clean, just dated in that area). The "dog-walking area" was just mulch and small. I realize that in the city; green-space is hard to come by. A lot of people used this mulch area for their cigarette butts! There were a group of people staying together and they were quite loud until 3 in the morning, I know the hotel doesn't have control over that but night staff should be checking the area. We were the only one sandwiched between these rooms and if we had called, they would have known. The breakfast was really good and had a lot of variety, better than other places we have stayed. Coming from the back, motel area of the hotel, it was hard to find the breakfast area some signs would be helpful. Overall, this was a decent place to stay. Thanks for being pet friendly!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to share your experience and offer your feedback. We have a very strict noise policy that all of our guests are made aware of and initial the policy that there is a zero tolerance policy with regards to noise after the 11:00 hour. We are staffed 24 hours per day, so the next time you are here, or at any other hotel for that matter, please do not hesitate to call the desk and we will send someone out immediately to take care of the issue immediately. We are considering a different alternative to the dog walking area as well. I hope we have something by the time you return. Again thanks for the feedback. I only regret we didn't do well enough to score a bit higher. Our TripAdvisor reviews are very important to us. Regards, Marc Schefsky General manager

"A Step back in time"

Buttersthecat, Parkville MD 17/07/2017

The Genetti is a lovely early 20th century hotel. It is a well -kept genteel lady with stunning chandeliers in the lobby and wonderful touches of nostalgia ( Love the mail box drop between elevators that goes to the lobby.)We had a comfortable room, clean room and the staff were very professional without being stuffy. We stayed a couple nights in order to take in the Little League Museum, a mountain resort that is being restored , local shops and a evening entertainment at the near by Taber Museum. Williamsport bustles around the Genetti. There are specialty shops, am range of restaurants plus a cultural center within walking distance. We even had street music supplied in the early evening which courteously ended around 11. We will be back sometime.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a glowing review of our Grand ole girl. We love you for getting it, unlike a very few that come to visit. It is our most valuable tool in promoting our hotel and you have just made a most positive difference in that effort. I would love to know what resort you visited that is being restored so I can go check it out as well. Thanks again for sharing, Marc Schefsky General Manager

"Terrible outdated hotel."

desireel944, Sinking Spring, Pennsylvania 16/07/2017

This hotel is old and needs a facelift. The pictures on the website must be 50 years old. The rooms look nothing like that. It smelled of mildew. The electric is outdated with extension cords everywhere. There are no sprinklers anywhere. There were spiders on the ceiling in our room. You could sit on the toilet and brush your teeth because the bathroom was so small. The hairdryer was an antique would never go back.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Dear Desiree, When you brought your disappointment about your room to our front desk team, we were hoping your upgrade to the nicest two room, large suite in the house with full Jacuzzi, remodeled for a visit by T Boone Pickens, oil and gas Billionaire, might have given us a chance to win your approval, but obviously it did not. We are sorry that your visit gave you such a sour taste in your mouth that we couldn't possibly overcome it. Yes, we are a 95 years old hotel with varying size rooms. This is one of our drawbacks while at the same time providing our guests with the exciting experience of a historic hotel gone by. We are sorry this classic and wonderful hotel did not meet and exceed your expectations as it does so many others. Please see our other reviews. Sincerely, Marc Schefsky General Manager

"A must stay- Retro Charm, modern amenities"

Daniel B, Piedmont, Alabama 05/07/2017

We were in town for a family reunion. Our small group rented 4 variations of rooms and everyone loved them. Roscoe (family dog) was as welcome at the hotel as we were. He got the rubber duck the hotel puts in the bathroom and two new Genetti food bowls! The place is very clean, staff is overtly friendly. We had one small hiccup with the restaurant but the staff more than made up for the mistakes. We will definitely stay there next time in Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for responding on tripadvisor and staying with us here at the Genetti hotel. We certainly do welcome our feline friends just as much as our human ones. We look forward to seeing you and your buddy Roscoe again in the near future. Marc Schefsky General Manager

"Unique and interesting - highly recommended"

rms68, Pittsburgh 04/07/2017

Stayed one night as a stopping point on a work trip with a co-worker. Friendly staff. Each of our rooms was upgraded to a king suite at no extra price. The suite was large and pleasant. The lobby has some nice history - showing photos of folks who have been at the hotel like Elenor Roosevelt and Robert Kennedy. Free breakfast in the morning - great potatoes - good eggs and sausage and apple butter. Walking distance from a surprising and amazing historic district - millionaires' row, a very good and busy microbrew pub, a theater, and other shops. It is distinctive from the usual chains and I'd certainly stay again if in the area.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to review us on Triapadvisor. We appreciate that you appreciate our history and what a great little city we call home. We look forward to welcoming you home for your next visit. Marc Schefsky General Manager

"Very nice, restored hotel from the 1920s"

nbh20, Cockeysville Hunt Valley, Maryland 03/07/2017

This building was opened as the Lycoming Hotel in 1922 during the lumber boom in the area. Now it has been updated for comfort but still retains its 1920s flavor. Our room was huge with two queen beds and a large updated bathroom. Very comfortable! The dining room where a big buffet breakfast is served is cozy and casual. Parking is in an on-site lot. This hotel is in walking distance of the center of town and of Millionaires' Row, mansions built by the lumber barons of the late 19th century, one of which houses the Peter Herdic Room, a fine dining establishment.

reviewhawk, General Manager at Genetti Hotel & Suites, responded to this review
Thank you for taking the time to write a review and most of all for appreciating and acknowledging our effort to keep our history alive in this great city. We look forward to welcoming you home the next time you come back to town. Marc Schefsky General Manager

"A gem, maybe because it's NOT a chain. Older yet in many ways up to date. A great deal."

CNYTravelers, LaFayette, New York 26/06/2017

Stayed here on a Friday night to attend a show at the (NEXT DOOR) Community Arts Center. Well furnished room; there were a few different choices. Good price for an in-town hotel. Staff very friendly and helpful. Breakfast buffet VERY good, The Bullfrog Brewery was across the street; we didn't have reservations. We had planned to go there but because of the show they wer full until showtime. It turned out, the restaurant (with bar) in the hotel had a good menu selection and the food was great. Reasonable prices too; we think better than the Bullfrog. Free parking behind the hotel with a rear entrance. Will stay here again if we go to another show at the theater next door.

"Dated but comfortable hotel with potential"

Serpiko1970, Hoboken, New Jersey 21/06/2017

I was out for a weekend motorcycle trip with friends and we decided to stay in Williamsport hotel because that was closest town of some size that we can get to by the end of the day. Just like we randomly picked Williamsport we settled on Genetti for no particular reason. We were located in little annex on the side of the original hotel building that's located next to the pool and the parking lot. The building where we stayed was probably some motel dating to 1960's. Room itself was updated with decent amount of space, good beds, fridge and flat screen TV. Bathroom was old and small with super low ceiling. I'm 6'1 and my head almost hit the ceiling while taking a shower. I am assuming that the rooms in the original building are nicer…. Hotel offers free breakfast and free parking. Breakfast is self-service buffet offering eggs, bacon, sausages, home fries and some pastries. Food is not great but not bad and given that it was offered for free no complaints there. The lobby of a hotel is weird and tired looking. It seems that last update was in 1980's and it was overcrowded with tables, cabinets and even rather bizarre looking life sized statue of a butler holding a tray with a phone. It looks like someone forgot to move the decorations after the Halloween. Which is rather shame because the building itself is rather classy and elegant. Lobby is full of photographs reveling the hotel in its original glory back in 1920's and 1930's. There is one particular photo showing lobby in its original condition showing mosaic tiles on the floor, wood paneled columns/pillars. The door leading to the restaurant where the breakfast is served is carved and decorated with metal plates in Art Deco style. Overall the hotel was fine place to crash for two nights while on a bike trip, it has good location, gated parking, comfortable beds and it's clean. Hope that the owners will put some effort to renovate/restore the hotel because the property has lot of character.

"First Class Hotel!"

chuck517, Fort Myers, Florida 20/06/2017

Stayed here for a night a few weeks ago and was totally impressed with the room and service. Great breakfast the next morning too! Convenient to the local pubs and sites with amazing views from the rooms!

"Convention stay"

adulttraveler, Pennsylvania 12/06/2017

I stayed here for 3 nights while attending a convention held at the hotel. It was built in 1920 and has had some updating--air conditioning, for example--but still maintains an old style ambiance. Because it is an older facility, there are a lot of things that are inconvenient but can't be changed due to the hotel's construction. The most glaring inconvenience is the small size of the bathrooms. I heard that some of them weren't small but mine was very small. The bathroom held a tub with a shower head, a toilet and a wooden chest. Let's just say that using the toilet was a challenge. And the sink? That was in my room. The lighting was not great, which made it difficult to see well enough to put make-up on. Those were the disadvantages. The good things about the room outnumber the inconveniences. The bed was very comfortable and there were numerous pillows. In addition to the air-conditioner, which worked very well, there was a ceiling fan, which I didn't use because I don't like the airflow directly above me. The room also had a microwave and a small refrigerator, an iron and ironing board, and an upholstered chair. Everything was also impeccably clean. The staff was great! Everybody was polite and helpful and did their best to take care of any issues that might arise. One of my few regrets about this trip was that I didn't have time to visit the local shops and stores--several looked very interesting! If I ever return to Williamsport, I think I would stay here again because of the location and the staff!

"Business and Professional Women Conference."

User 08/06/2017

Love the older charm of this Hotel. Alot of antique furniture and aged foundation By far a mistake to compare to a "chain hotel". This hotel is full of grace and charm! My husband and I enjoyed the many various framed pictures of events in history through photos and newspaper clippings etc. Seen one of the Assassination of Kennedy that wss neat to check out. My mother inlaw had made the arrangements for the two rooms, ours a king size bed, hers had two queens. I guess there were not anymore handicapped rooms available. The front desk was very well mannered and friendly, as well as the gentleman bellhop who helps with the bags. Room was clean, Crystal did a wonderful job! I especially like the Tarocco bar of hand soap in the orange scent. Cute touch was the rubber ducky in the bathroom, our room didn't have a tub but Remy the Rubber Duckie sure did his job keeping an eye closed on us while we showered! Very dependable duck there!

"Old Fashioned Hospitality Never gets Old!"

User 05/06/2017

Upon check in we met Mr. Genetti himself that set the tone for the rest of the weekend. The staff was so helpful and just genuinely nice especially Lonny the bartender/chef in the restaurant. The bathroom was a little tight and lighting could have been brighter, but the water pressure and massaging shower head - Perfect! Good News there is live music Friday through Sunday during the summer in the Patio (about 1-2 blocks away) Bad News if your room is on the side facing the music by the Patio. Quite a few restaurants within easy walking distance. Would stay here again!

reviewhawk, Manager at Genetti Hotel & Suites, responded to this review
We agree. There is no substitute for good old fashioned hospitality.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.