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SureStay Collection by Best Western Genetti Hotel, Williamsport

4.5/5  - basé sur 605 notations.
200 W Fourth Street, 17701-6155, Williamsport, United States - See map
SureStay Collection by Best Western Genetti Hotel - Our lobby is the perfect spot to relax after a long day of work and travel. The SureStay Collection by Best Western Genetti Hotel is ideally located in the center of Williamsport. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

We are located in the heart of Central Pennsylvania and home to the annual Little League® World Series. The SureStay Collection Genetti Hotel is Williamsport’s premier hotel and conference center, with banquet and meeting facilities to accommodate your seminars, conventions, business meetings and wedding receptions.

SureStay Collection

Genetti Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 605 guest reviews
NOTE ISSUED
Excellent
339
Very Good
165
Average
50
Poor
30
Terrible
21
REFER TO NOTICE
Business Business
119
Couples Couples
183
Family Family
181
Friends getaway Friends getaway
54
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Crowded rooms and run down ??"

3
04/10/2018

Hotel rooms need sprucing up. Rooms are too crowded. I see they are trying to keep it in an old style, but some things need attention. I had to put a towel down in the shower before stepping in, as it was not up to clean standards, for me. Buffet breakfast was included. The lobby has cool old photos and memorabilia.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
I was disappointed to see that your recent stay with us was not top notch. I would like to make that up to you if I can, and your feedback will also help us to continue to improve our product and service. Unfortunately, I do not have any information to contact you. My email address is [email protected] If you would send me an email, we can start a dialogue and come up with a solution. Regards, Marc

"I loved it !"

5
28/09/2018

I see some reviews about this being an old dated Hotel. It is, that is the best part of it. It is set back in time when hotels were classy not cookie cutter. Has a lot of things most of you millennials should appreciate. Next to the elevator is a mailbox with a chute that goes up 10 floors. (These are for a folded paper envelope when people wrote things on paper that they didn't put on facebook) The staff is extremely friendly. They will point you to the best places to eat close by. The rooms are clean, the bed is comfortable. It has A/C, wifi (that works)

"Charming"

4
25/09/2018

The Genetti is in a great location in the center of town, walkable to restaurants, government offices, shopping, churches and theaters. And there's lots going on at the hotel itself. You will definitely feel like you're staying where the action is. The hotel is in a fine old building with many charming historic features, including pictures and memorabilia of Williamsport and the hotel. The breakfast was very very good. I would have given the Genetti five stars except for we found the beds to concave in the middle making them rather uncomfortable. I don't think I've ever complained about hotel bed comfort before...I don't have high standards, but everyone in our family noticed these. Other than the mattress issue, everything was clean and well-maintained.

"Overpriced, Loud, No sleep at all"

2
22/09/2018

This hotel is very old and outdated. But the rooms are clean and staff friendly. Unfortunately, it has to be of the loudest hotels we have ever stayed at anywhere. Street noise, loud trucks and motorcycles, loud bars and people on the street. Noises from rooms on all sides. We paid almost $150 a night for NO SLEEP! Really, really, really bad experience. We were there for a funeral and were exhausted by lack of any rest. The only thing we needed was a quiet place to sleep.....just felt overcharged for no rest.

"Haven't been visited by the ghost, yet!"

5
17/09/2018

Awesome hotel, built in 1922 with all of the modern facilities we have been spoiled by. Very comfortable and quiet. Staff is happy and always smiling. The complimentary breakfast is better than the Hilton provides for $16.95. Room rates are reasonable and you can't miss with his hotel.

"Old fashioned ask for larger room"

3
15/09/2018

Very eclectic, reminds me of a San Francisco hotel circa 1945...and the bathroom fixtures echo that (see picture)...my room was tiny, hardly room to put your suitcase...would be horrible for business travelers. The museum type artifacts in lobby and old school charm good for families. Wallpaper peeling, needs some paint...but that's just the way it is.

"Great place to stay in Williamsport Pa."

4
03/09/2018

The Genetti Hotel is a beautiful, older hotel in Williamsport, Pa. While our room was relatively small compared to newer hotels, it was clean and comfortable. The television was a flat screen and the air conditioner, while a bit noisy, worked very well. The bathroom in the room was also small, but all the fixtures were new. And, you did not have to wait five minutes for the hot water to come up in the shower. The staff at the Genetti is incredibly friendly and helpful. When my wife called for a extra towels, there was someone at our room within five minutes. Their buffet breakfast was one of the best that I have ever had. There was plenty of parking in the gated lot at the rear of the hotel. The pub attached to the hotel is very good. There is a decent sized bar and a very nice menu of pub/bar food to order from. The hotel is surrounded by many stores and restaurants, all within walking distance. There is an AMC movie theater within a block, and If you are a shopper, there is a Kohl's only a few blocks away. If you appreciate an historic building, with character and charm, then this is the place for you.

"Beautiful older hotel"

5
30/08/2018

I loved the hotel! Wow was it beautiful inside and out. The antique mailbox was a nice touch. Free parking is always nice for a hotel right in the middle of the city. You could literally walk to anywhere, bullfrog is right across the street and there are dozens of other restaurants near by. We attended for the LLWS and the champions Hawai'i even stayed in the same hotel. The room was spacious and the bed was comfy. My only complaint would be the breakfast was awful for a warm breakfast where you need to hand in vouchers. The eggs were nasty, the bacon was cold, the pancakes were hard and there wasn't even a waffle maker. We didn't pick this hotel because or the breakfast so it didn't ruin it for us.

"Stay here at this Genetti Hotel!"

4
28/08/2018

Really enjoyed our stay here at this hotel. The rooms are old but clean. The ac worked well. The staff is outstanding and is there at every need. Breakfast in the morning is large and satisfying. Coffee served all day in the lobby. We were in Willamsport for the 2018 LLWS tournament. We are the Hawaii team that took the World Championship. That evening when we returned to the hotel, the General Manager Marc Schefsky and the staff held a congratulations banquet for the team and families in their main ballroom. They served enough food for 120 of us. On behalf of the Hawaii boys and families, Aloha and Mahalo's for all you did for us to make our stay and experience in Williamsport, and at the Genetti Hotel just a wonderful experience.

"Old time charm "

4
12/08/2018

My family and I had the fortunate good luck to be able to stay here at the Genetti hotel in Williamsport. The hotel is around 90 years old and just seeing it from the outside to the inside lobby to the original mail chutes that line the outside of the elevators to the sitting arrangements near the check in counter this hotel is filled with charm. Our room consisted of separate livingroom with a double bed, desk, dresser tv set, microwave and fridge. Also separate airconditionaire that cooled that side of the room. Our bedroom had a huge king bed that led to the bathroom. Also tv and dresser plus a separate airconditionaire to cool off our side of the room. I enjoyed just laying in bed and just looking all around the room. Wifi worked perfectly. Parking was easy to get in and out. My only complaint was breakfast. Not my cup of tea at all. It felt dirty. Tables were not being cleaned quickly and food was brought out slowly. We actually went out for breakfast the second morning. But other than breakfast a great central location to be at.

"Old World Style"

4
07/08/2018

Although this is a Best Western, this is a traditional old hotel with large rooms and a full hot breakfast. Great central location and friendly staff at Reception and at the Bar. The hotel is pet friendly and there is outside seating for breakfast too.

"Quaint older hotel"

4
06/08/2018

Typically you pull in front of the hotel and check in, get directions, etc. The front of the hotel faces the street with no pull off or parking. We found it just by chance the parking lot in the back of the hotel. We walked through the back part and to the lobby. somewhat disorienting. The front desk clerk was very nice, helpful and polite. We went straight to our room which was the tiniest I had ever stayed in. But in saying that, it was very quaint, well kept up, clean and for just one night, perfect! Breakfast the next morning was OK, typical breakfast fare. All in all a nice overnight place to lay your head.

"They aren't made like this any more"

4
06/08/2018

If you want a change from the ultra-modern hotel room, take a step back in time here. Where else have you gone where the owner has his mother's horse buggy on display in the lobby? Here's a chance to explain to your kids what a "mail drop" is when you see the chute in the wall between the two elevators. Sure the rooms are smaller than most modern hotels, however they are just as well equipped with technology. History seeks to be on every wall and the staff could not be more pleasant and professional. I will be staying here again.

"Disappointed"

3
29/07/2018

The old building was beautiful. But the motel style rooms by the pool we're very disappointing. The hotel rooms were clean but dark and dingy looking. I would give a 4.5 for being clean but a 1.0 for atmosphere and comfort specifically in those rooms.

"Awesome place to stay!"

5
28/07/2018

Our baseball teams trip to Williamsport for their tournament was only made that much more enjoyable because of the accommodating staff at this hotel! Everyone from the front desk (Cheryl) to the bar & kitchen staff, cleaning and maintenance people were exceptionally friendly. Such a great place!

"Old Style Charm"

4
22/07/2018

Was in town for a night on business. Hotel is in a nice location in the city with plenty to do nearby. Big front desk and lobby for check in. Was quick and easy and the staff was friendly and helpful. Small elevator and the layout is a little tricky. The hotel is huge and old, I believe the oldest in the city. Room was small as was the bathroom but it was clean and comfortable. I think they should update the hotel all around, rooms, hallways, etc. There is a restaurant bar downstairs and I had dinner and breakfast there and the food was good and the service was as well. I would stay here again

"great staff, hotel"

5
22/07/2018

first, i called Miranda and mentioned that i am a Union worker(IBEW) looking for a quiet, clean room. She gave me the best rate in the area. The room is clean, thanks Kelly and quiet. there are elevators as I am 61, thats important. Nice big bar downstairs, which doubles as a full breakfast in the morning..i mean eggs, bacon, sausage, two kind of grits, sausage gravy, juices, coffee...outstanding place to stay..beautiful pool outside...fenced in parking. I would highly recommend this place for consideration to my Union bros and sisters and your family if your in the area...nice size flat screen LG tv in the rooms, private bathroom is clean, very nice staff .

"ALRIGHT! THERE ARE BETTER CHOICES CLOSE BY."

2
20/07/2018

This was my first visit to Williamsport. I reviewed many of the hotels on TripAdvisor, and selected this one because of the classic, quaint look of the rooms. I was given a room in the motel section that faces the pool. That room looks nothing like The classy pictures that I saw online. The room looked like any typical 1 star motel room. The rest of the hotel looked very stylish and classy, but I did not like the motel section that I was assigned. The breakfast was better than average for hotel. The people at the front desk we're courteous. Had I known that they had a section that look like a motel, I would have never booked here. Don't be deceived by all the room pictures. They are not all like beautiful as the ones in the pictures.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are certainly sorry that your accomodations did not meet up with your expectations. Many of our guests request the rooms out at the poolside for their convenience to the pool and parking lot;. They are, however, not for everyone. We hope you will consider staying with us again so that you can expereince the best of our offereings the next time around. If you do return, please email me directly at [email protected] so that I can handle your reservation personally.

"Historic, charming, and convenient"

4
19/07/2018

I recently stayed at Genetti's while accompanying my daughter for New Student Orientation at nearby Penn College (Pennsylvania College of Technology). I found the hotel via a link on the college's website, and based on TripAdvisor reviews decided to give it a chance. I'm glad that I did. Genetti's is a historical hotel in the town of Williamsport, PA. Formerly known as the Lycoming Hotel until the 1970s, Genetti's is a prominent structure and a local landmark that was built nearly 100 years ago. It's a10-story building -- which must have been a true “skyscraper” when it was built! This hotel is in no way modern, but it is charming and comfortable, and the staff was great. I'd happily stay there again. The location was also great for our needs – an easy 5-minute drive to the Penn College campus, and within easy walking distance of some neat restaurants, bars, and boutiques (and an AMC movie multi-plex). I thoroughly really enjoyed checking out the hotel's extensive photo gallery, with framed photos of many prominent folks from baseball and government who have stayed and/or attended banquets there – some notables included Babe Ruth, Cy Young, Pete Rose, Bobby Kennedy, Eleanor Roosevelt, General Marshall… their list goes on and on. My room (927) was spacious and comfortable. I'd booked a 2 Queen Bed room, and at checkin was informed that we were upgraded to an "apartment style" unit -- it had a small kitchenette outfitted with basic cooking supplies, 2 Queen beds (on opposite walls), a recliner, full-size leather sofa, and desk/writing area, with an adjoining bathroom. The kitchenette was more modern decor than the rest of the room. It's worth noting that the room had a window A/C unit and an overhead ceiling fan -- we stayed in the middle of the summer, and were comfortable. The bathroom is definitely "old school" with laminate countertops and all the style you'd expect from the 1970s. :) One tip - the hotel is located at the intersection of 4th Street and William Street. The GPS gave directions to the location on 4th Street (i.e., the front of the hotel), but the hotel's parking lot is behind the hotel (the parking lot entrance is off of William Street). A better than average complimentary breakfast is included in the room rate, and there's a full service restaurant and bar located off of the lobby. Genetti's is a dog-friendly hotel, which might come in handy if we decide to bring our dog to visit our daughter during a campus visit :-)

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you Thank you Thank you. We look forward to seeing you again soon.

"Old-Time Hotel"

4
11/07/2018

The hotel has historic significance and has true, charming old-time flavor. The room was fairly modern and clean. The bathroom, although dated, was feasible and again, clean. I can speak to the outstanding service. Every person we encountered were professional, friendly, and best of all...authentic. Breakfast was free and wonderful. The staff checked in to see if we had what we needed. We did not eat dinner in the hotel because we spied a microbrewery across the street. You can walk to many great places. Parking was wonderful and FREE. On the way out Saturday morning, we spied a local farmers' market across the street from the parking lot. We stopped and picked up several local specialties to eat on our trip. Great experience!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thanks for staying with us. The downtown just continues to get better and better every year. I'm thrilled you got the chance to check out the farmers market as well. Looking forward to having you stay with us again in the near future. We actually have 6 breweries in close proximity to us and are working on a beer trail. Keep posted on our website Genettihotel.com for details.

"Out exploring "

4
10/07/2018

Priceline got me a great deal on this hotel or I don't think I'd have tried it. My room was clean and furnished nicely. Fun that it's downtown. Parking was good in their lot. Employees were kind even though they were very busy with a full house and an event. I like Williamsport.

"Almost....almost!"

4
09/07/2018

Word is the rooms here are being given a massive overhaul. I hope so since THAT would bring them on par with the wonderful service and the incredible breakfast in this classic and landmark hotel. The rooms currently suffer from a wallop of exhaustion...they need finessing with fixtures and some define its attention to bathroom accommodations. We stayed in summer and the motel-like outdoor pool was wonderful, so much more satisfying than the indoor pools at all the surrounding modern chain digs. My advice would be to rip out all that dusty and dank carpeting, jazz the air con with new and unobtrusive window units, lose the lobby clutter and ramp up on taking the ding out of the hallways. The Genet is well worth a stay but it could easily be five stars with just some loving care.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for the many compliments and suggestions. We are working everyday to get there!! Hope to have you stay with us again and get you into one of our most recently renovated rooms.

"Business"

5
29/06/2018

I have been coming to this hotel weekly since roughly November of 2017. There has not been one day that I have ran into someone working on the many various staff positions, and wasn't greeted with a smile, or asked if there was anything I needed. The management of this hotel should be proud of the professionalism that is displayed by ALL of its employees.

"Excellent"

5
19/06/2018

Amazing staff. Very friendly and helpful When asked where we could eat gave us two options near the hotel. Room was very clean and right next to the pool. Secure parking with plenty of room. Loved looking at all the photos of the famous people that stayed at the hotel. Breakfast in the morning was good and again the staff here where amazing. Again the staff are amazing and the management have a program here that you can recognize them.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to review your stay at the Genetti. We look forward to your next stay. The photos in the back really are just a small sampling of the famous people that still grace our doors every year.

"Home away from Home"

5
16/06/2018

I stay here frequently and am always treated like family. The staff goes above and beyond to make my stay as comfortable as possible. Always friendly and professional they know how to make you feel at home. Breakfast is always hot and plentiful. I look forward to my next trip to The Genetti ??

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We look forward to your next trip as well! Thank you for the kind words, and for taking the time to give us such a nice review.

"Feels Just Like Home thx to Sig :)"

5
12/06/2018

I stay at the Genetti Hotel because I am a travel nurse although my Hospital can give me a commendations when you are away from home for extended periods of time you don't need a dormitory. The Genetti Hotel affords me the comfort and the appointments that make me feel very very comfortable rested and relaxed so that my Intensive Care Unit patients received a fresh rested ready to go nurse. Sig is especially helpful at the front desk she knows me she knows my procedures she knows what I need and she takes care of me without any hiccup she is very smooth efficient and conscientious she always greets me with a smile is delightful and when I check in I'm exhausted and she is exactly what I need when I check into a hotel she's perfect for her job and I hope she is recognized. I will always tell my fellow travel nurses to stay at the Genetti Hotel.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We agree with you wholeheartedly that Sig is Awesome. Thank you for taking the time to write such a glowing review. We hope that we continue to be your "go to" whenever your have the need for our accommodations.

"Lovely evening, great staff!"

3
22/05/2018

I have to mention Cheryl first, who welcomed me and my husband at the front desk. She's a gem: gracious, competent, helpful, and knowledgeable. And she found us a lovely, extremely large suite for a great price, under $100, and, amazingly, this included a hot breakfast. Two suggestions, though: refurbish the furniture, which is elegant, but in need of sprucing up. Additionally, there are some odors that need to be addressed, the faint smell of stale smoke in suite and food smells in lobby. Despite these issues, we enjoyed the suite immensely!

"Great hotel"

5
06/05/2018

We stayed here on an ATI tour lovely hotel and friendly staff. Breakfast was great and chef very keen to assist you if you needed anything else. Highlight is the ladies restroom.wow a must see you walk into a French inspired Art Deco masterpiece. We really enjoyed this hotel.

"Beautiful old hotel"

4
20/04/2018

We had stayed here last fall and was disappointed at the size of the room. The front desk did apologize saying that due to 3 college reunions in the area that was all they had available and that on our next stay they would make it up to us. Well they were good to thier word. We stayed again at the end of March on a spur of the moment visit to our daughter at college. We were upgraded to a beautiful suite. Our only comment is we wish we were staying longer to enjoy it. Complementry breakfast was awsome!

"Cute LITTLE Hotel"

4
15/04/2018

This hotel was nice but the rooms were a bit small and the walls a bit thin! My husband and I were with a group of people for a wedding and they all said the same thing except for one couple who happened to get a handicapped room. We had a room near the elevator and heard every ding of the doors and every step of people getting on and off the lift. I am a bit of a lighter sleeper than my husband and was awoken by the shower above us at 5 am but he slept fine! Otherwise the room was neat and clean! The bathroom was cute but again very small! One suggestion I'd have for the bathroom would be some type of shelf in the shower for soap or shampoo! There was no real place to put that stuff other then the side of the tub. In general the staff was extremely welcoming a friendly however, the guy at the bar could use a tip in friendliness from the rest of the staff! Parking is behind the hotel make sure to buzz in so you do not have to pay for parking! Plenty of parking during the day but may end up towards the back of the lot at night. I would stay here again if I ever needed to!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to write this review. Thank you for noticing our efforts to make sure our hotel is clean and that the staff was friendly and welcoming. We pride ourselves on all of those great characteristics. Thank you also for the input. I will take this to my staff so that we can continue to get even better. Regards, Marc Schefsky General manager

"Wonderful visit, as always"

5
12/04/2018

We travel through this area 2-3 times a year, and we try to stay at the Genetti each time. It's an historic hotel, full of character, with consistently exceptional service from every employee we encounter, most recently Tim, at the front desk. The rooms are very comfortable and spacious. And we always look forward to the full buffet breakfast, which has many hot and cold options.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you, Thank you. Thank you for the kind words. It is all of these things that we work so hard to provide. I will post this review for my staff to see. It is what makes us tick here at the Genetti!! Regards, Marc Schefsky General Manager

"Unique:"

5
05/04/2018

Customer service at front desk is 5 star. Cheryl really seems to treat every customer as if they are the only customer. Every room in this old hotel seems to be different. Oh and they really do have the best breakfast in town.

"Nice with Excellent HOT breakfast"

5
30/03/2018

I stayed here last weekend and found the bed very hard. I kept waking up and couldn't sleep. The amenities are nice. The breakfast was included in the price. This was also a HOT breakfast with eggs, sausage, bacon, biscuits with gravy, oatmeal, grits, fruit, and cold cereal. The food is buffet style on real plates and silverware. This is a huge improvement over some of the other nearby hotels that just include a continental breakfast of cold cereal on Styrofoam and plastic. The room prices are a bit high if you don't use a site like Booking, Hotels, Trivago or Trip Advisor. I stayed here again this weekend and this time I stayed in a suite. The bed was huge, and the living room/kitchenette in the adjoining room was large. Large enough to have a few visitors. The front desk staff, we found to be very friendly and helpful.

"Neat Old Hotel"

3
17/03/2018

Room was clean and comfortable, loved the decor! My ONLY complaint was the service at breakfast, the waitress and kitchen staff (that refilled hot plates) were both unfriendly and unwelcoming. It's not enough to taint the whole experience that's for sure but I hope they can work on that because they are an important part of the experience, I personally love the happy breakfast people in hotels, they can make my day! ?? thanks!

"An excellent vintage experience"

5
14/03/2018

Advertisements call this the Best Western Genetti hotel but really it is the iconic Williamsport Genetti hotel, a frequent visiting place for politicians, military brass, baseball hall of Fame and Pete Rose. Old photographs from the 50s of the many dignitaries who visited the hotel during its heyday add an historic landmark flavor to the hotel experience. Our accessible room was spacious and decorated with classic furniture. Service was excellent. The free breakfast was OK. The buffet items were very good but I didn't agree with the way that the chef piled one sunny side up egg upside down on the other! Overall a great stay.

"Cheryl is an excellent employee!!"

5
07/03/2018

I had a wonderful experience at this hotel due in part to the wonderful employee that is there, her name is Cheryl. She met all my expectations and more. Anything I asked for she helped me with. Thank you so much!

"Birthday celebration"

5
07/03/2018

This is a very nice old hotel. We had a very nice stay. The rooms we're clean and comfortable. The staff is very helpful and pleasant. We will be back!! The free breakfast in the morning was amazing!! !!

"Staying here for work/ out of town "

4
05/03/2018

This historic hotel is amazing. It's very interesting from 1922 to present day. I found the case after case with relics on display. The original news paper from when JFK was shot to the hotel icon Mr Jeeves. War bonds and photos from eras gone by. When I entered the staff were helpful, polite and always ready to assist.

"traveling with dogs"

4
05/03/2018

very, very friendly staff, very accommodating for us and our pets. Very nice hot breakfast. Great view of city. Rooms nice. However, if traveling with a pet I would not recommend even though they were extremely nice about everything regarding pets. the dog walk area is a mulch area about 30-40 ft by 15-20 feet. It is inside the property but right next to building and street and poor lighting so one of my dogs that usually has no problems peeing took almost 10 minutes. And from the back entrance (parking and dog area), you have to go a long distance on the inside to the elevator. Again, super nice about the pets but physically the hotel is not ideal for a dogs.

"Outstanding customer service"

5
04/03/2018

Alicia was very polite and helped me get a last minute room and the room was amazing. Definitely being returning when in town again. Great to call and talk to someone instead of an automated machine. Want a quiet clean place that makes you feel like home this is the place

"Late night arrival - great service"

5
20/02/2018

My husband I and our 11 years old son stayed at Genetti for 1 night, arriving very late. The front desk attendant was great, our room on the 9th floor was quiet and had a nice view of the city, shower was very good and their complimentary breakfast was the best I had in any chain hotels. Thank you and I would recommend this city hotel ( not in the middle of nowhere or right off the busy highway) to anyone for one night or more. You wouldn't regret.

"Visiting Family"

5
12/02/2018

Spent 5 nights at this hotel. Over 90 years old but well maintained and in the heart of the city with many restaurants and shops within walking distance. Very good customer service and the breakfast which is included with the stay is one of the better ones you will find. Definitely will stay here again.

"Fun Bus Mystery Tour to USA"

4
22/01/2018

We had no idea where we were going until we arrived at the Genetti Hotel, we stayed 4 nights. Old but redone. Mgr. Marc Schefsky & staff were very helpful. We stayed there 3 nights. We done daily excursions with our Tour owner & guide Steve to Milionaires Row & Rowley House Museum, & St. Joseph The Worker Parish in Williamsport. World Little League Baseball Museum was very interesting

"Out of the Park Service"

5
14/01/2018

An “old school”, family-owned hotel with a chain connection. The hotel is located downtown in Williamsport with a small parking lot directly behind the hotel. The service from Cheryl at checkin was great; and more great service from Tim at checkout. The hotel has some old-time charm but still has evidently taken steps to update without losing that charm. We were fortunate to receive a suite upgrade at check in and the room as huge. The amenities were nice; the suite offered a fully appointed kitchen with a mini fridge, microwave, stove/oven, coffee pot and all the necessities with plates, cups, silverware. The complimentary hot breakfast buffet is another example of their commitment to service. The selection was the largest I've ever seen on a free breakfast; with a broad selection of choices sure to please any taste. Service is clearly a priority to each team member. Not only would I stay here again if I'm in the area, I would not hesitate to go out of my way if I'm anywhere near by to stay here again.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to write us such a glowing review. We are very fortunate to have such a great staff here at the Genetti. It trickles down from the top, as our ownership lives and breathes the importance of service. I am glad you enjoyed the breakfast and your overall stay enough that you would not hesitate to recommend us. Hope to see you again soon. Marc Schefsky General Manager

"A Genetti Christmas!"

5
27/12/2017

We have family in Williamsport, and travel up from West Virginia to visit. This time, instead of having family ready their homes for holiday gatherings, we decided to host a family get-together for a change at our hotel! The desk clerk was super generous and gave us an upgrade by reserving a suite for us, which helped out a lot giving us a small living-room area in which to host our "party". Then, the general manager, Mark, was extremely accommodating by bringing more wing chairs to our suite's living-room area, AND a small Christmas tree to add a festive touch to the room's décor! Also - he set pointsettas on both sides of our door to help greet our guests - such a nice touch! Everyone at our gathering had a great time, and thought it a neat idea having our holiday at the Genetti this year! Really cool! And as always, my husband and I loved the complimentary full breakfast the hotel provides their guests. We never stay anywhere else when we visit - the Genetti is like home!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
It is what we try to do everyday here at the Genetti. Thank you for staying with us. Marc

"A non-chain hotel with all due comfort and more..."

5
18/12/2017

It was an unplanned stay that turned into a memorable experience in Genetti. Our family of three had to change holiday plans in the very last minute and we had to find a hotel for a night stop on our new route. When we arrived at Genetti around 10 pm without any reservations, they welcomed us warmly, made discounts and upgrades to match best rates in websites. We figured out that this is a hotel run by the same family for 90 years. Building is not state-of-the-art, yet obviously updated several times. You feel its age in many details, yet it does not give any sense of dilapidation. If you are looking for a brand new chain hotel you will not find it here. If you have a taste for retro, you'll probably like it here. Rooms are clean, carpets are up-to-date and clean, closets are old fashioned and spacious, Breakfast is rich. Christmas decor was everywhere, sometimes overdosed, yet it gave us an impression that an aunt or grandma is taking care of it. This is what business owners expect indeed: They openly declare that you should feel as if it is your second home. The pray-like text you find on your nightstand is a warm welcome full of age-old good wishes. I always prefer chain hotels I know not to meet bad surprises. I hope I came across more good surprises like Genetti. (It is a good surprise to learn that it is not an independent hotel but a part of Best Western's SureStay Collection. If this is a new concept -incorporating hotels with a character in a chain without intervening and uniforming them- I highly appreciate it.) Thanks everyone who contribute to keep it functioning without losing its spirit. This is a hidden gem in rural Pennsylvania.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
It is a new concept for Best Western, and we were proud to be the very first in the new segment. It is great to have people come and experience our Christmas decorations, i am always sad to see them come down, as it really adds to the ambiance of the Hotel. We look forward to Welcoming you home again in the very near future. Thank you for taking the time to write such an amazing review. Marc Schefsky General Manager

"Wonderful Surprise!"

5
17/12/2017

Being tired of the typical chain hotels with crummy beds and so-so breakfast a quick web search turned up this amazing hotel! A warm welcome lead us to a nicely appointed room with a super comfy bed. This hotel is loaded with history as well as all the modern creature comforts. The breakfast is better than any I have experienced in many years of travel to all parts of the world. Top-notch, super clean, and an unbelievably low price. The views from our room on the 8th floor were beautiful. The location is great. Keep doing what you are doing, because you got it right!

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
I couldn't wait to share your review with ownership. Thank you for the kind words and happy holidays to you and yours!! Marc Schefsky General manager

"Do not miss staying at this hotel!"

5
17/12/2017

Last year we were in the area for my company's Christmas Party and decided to stay at a local hotel. We happened to select the Genetti and we were thrilled with our choice. The hotel was beautiful, historic and filled with spectacular Christmas decorations. Although we've stayed at hotels all over the country we've never been to a hotel where the staff was so warm and friendly. They were so eager to make sure our stay was extraordinary. When we asked about the history of the hotel one of the staff personally gave us a tour of some of the unique spots in the hotel. Our room was far nicer than we expected, spacious, clean and very comfortable. We determined that day that we would come back again this year. We arrived here yesterday and were not disappointed. The high standards of service at this hotel are really remarkable. Checkin is at 3pm but we arrived in town earlier than expected (about 1pm). We spoke to Cheryl at the front desk and she not only let us check in early, she also upgraded us to the Bob Hope Suite (where Bob Hope stayed years ago). She was so professional and helpful. The suite is spacious and well appointed. Just beautiful. After the Christmas party we came back to the hotel and stopped by the lounge for a snack. We happened to have the same waiter we had at our visit last year. We only spoke to him one time a year ago for about half an hour but he remembered us and several very specific things about us (including what we ordered last time). His name is Akim and his service was outstanding. If you are in the area do not miss out on the opportunity to stay at this gem. Spacious, clean, comfortable and affordable accommodations with an out of the world staff. You will not be disappointed. Staying here has become one of our Christmas traditions.

"Professional career construction worker"

5
03/11/2017

I have lived out of a suitcase most of my adult life. An i would be hard pressed to say i have been treated better than when i have stayed at the Genetti. The Hotel has an old soul an the staff diverse an caring. I highly recommend staying for buisnes pleasure what have you. Looking forward to returning an actually kinda miss it when I am away. Yes the staff makes you feel as if you were at home.

Marc S, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thank you for taking the time to recognize our staff's hard work and commitment to service PS. We appreciate your business very much and look forward to seeing you again soon. Marc Schefsky General Manager

"This Hotel Is an Experience A Step Back In Time To A More Gracious Era"

5
20/10/2017

This hotel was a good experience from check in to check out. It is a step back in time to a more gracious era and everyone makes you feel welcome right down to the maids. They treat you like family. We did receive an upgrade on arrival and our room was wonderful. The breakfast at the hotel is AMAZING. I can't imagine anyone wanting anything more at breakfast because the choices are so extensive. I've seen a lot of breakfast buffets, but this one was really something. Everyone was helpful including my pre-check in call to the hotel with the front desk clerk Signe and the welcoming check in by Cheryl. Genetti's is right in downtown Williamsport, so you can walk to a lot of places and there was a view of some classic buildings from our window. We got a lot of help with finding places in town from the girls at the front desk. We had asked for a recommendation for a Chinese buffet restaurant from the front desk and got the locations of two including directions on how to get there. The one that was closer to the hotel had changed ownership but we decided to try that one anyway. If you are a Chinese buffet fan, do not miss the Nagoya Buffet. It is not a long drive and the food is wonderful. At the end of the meal, we were brought hot towels for our hands * nice touch.* We were ready to leave the hotel at checkout, but I had to visit the Ladies restroom on the lower level of the hotel. That was an eye popping experience. Talk about a step back in time. It's positively elegant. I did take the time to see several other rooms while I was there and each one is unique. I hope to be back at Genetti's on any future trip to Williamsport. I wouldn't want to stay anywhere else. Truth be told, I didn't want to leave.

"Wonderful Place To Stay"

5
18/10/2017

A beautiful hotel to stay at. I checked in at 3am and the guy at the front desk told me that I could check out at 1pm because I'd arrived so late. The hotel was very clean and the atmosphere was so relaxing. My room was very clean and very well maintained. I believe there were six pillows on my bed, with bad shoulders this was very helpful for me to position myself for a great sleep. Parking was easily assessable and the lighting was very bright at night. The breakfast buffet was delicious with many foods to choose from. The people at the front desk were absolutely wonderful people and very courteous. If you want a clean, relaxing place to stay, this is the place.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Thanks you for taking the time to write this review. We appreciate you passion on the good word about our Hotel. We certainly hope to see you again soon. Regards, Marc Schefsky General Manager

"Super dog friendly"

5
12/10/2017

I lov this hotel. They treat you like family and it's really the only place to stay if you are in Williamsport. Staff is great, breakfast that comes with stay, is so ridiculously good . Yum, biscuits and gravy! And cheese grits! What? Thanks for helping us feel welcome.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
That's right chheese grits and don't forget to try them with the baked deans next time!! Thanks for staying and taking the time to pass on the praise. I will do the same with our staff. Regards, Marc Schefsky General Manager

"quaint"

3
11/10/2017

the genetti is an older style hotel in downtown, they have tried to preserve the 1920s-1940s feel of the property with corridors lined with photographs of the great and the good of those eras that have stayed or visited. our room was nice with a good view over downtown and the hills beyond, breakfast was ok but the bar where it is served is in the middle of refurbishment so it's a bit haphazard, staff were lovely.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are constantly trying to improve our product which does unfortunately require us to do some renovations during business hours. My apologies that it had a negative effect on your stay. But we are done now and hope you can pay a visit soon to see the finished product. Regards, Marc Schefsky General Manager [email protected]

"Kind of a Nightmare"

2
08/10/2017

First, gps couldn't find address. Called hotel and they said it happens all the time and they don't know why. Gave me the address to a bar to help find the hotel. After driving in circles for 40 minutes (one way streets, street closures and a car fire, not ours) we finally figured out how to get to the front of the hotel. No where to park so we were told it was okay to illegally park in front of hotel. (Their parking lot was full and blocked by fire trucks). The check in person was friendly. We needed to unload the luggage, they gave us a kitchen cart because they couldn't find any of their luggage carts. It worked. We were so tired we would have used anything to get our luggage upstairs. The bar/restaurant was packed and the entire lobby area reeked of cigarette and cigars from people smoking in the doorways. Finally got to the room (slowest elevator ever), it was clean but really rundown. Bed wasn't very comfortable. We were on the 10th floor and it was quiet, thank Goodness. Breakfast buffet was empty when we got there. One person running back and forth couldn't keep it stocked so everyone was standing around and taking food as quickly as it was put down. Overall not worth the effort or price. I noticed the hotel had charged the card I used to reserve but also charged the card I gave them at check in. At checkout they said that they had charged the original card because they were full that night and we were late. (Keep in mind I called them at the check in time and an additional two times before we arrived letting them know we were coming but would be late). I am still waiting for the money back on the other card. If you have a choice, choose somewhere else.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
Yes it was an unfortunate turn of events with the car fire that happened across the street from the hotel on the night of your arrival. We apologize for the inconvenience it may have caused with getting into our parking lot. We would also like to apologize for the inconvenience of the lack of luggage carts available, we have many, but unfortunately some must have been in other guest's rooms for use in the morning. As can be seen on the Tripadvisor review site, we are one of the top ranked hotels in the market. It is unfortunate that you did not have the same experience that most or our guests have when they visit our hotel, many on a regular basis. For that we apologize. I appreciate the comments, and will take them to my team in order that we may use them to help us continue to strive to be the best. If you would email me at the address below, I would be happy to look into your charges to make sure the other card has indeed been cleared. Kindest regards, Marc Schefsky General Manager [email protected]

"Best stay in Williamsport "

5
05/10/2017

Front desk staff very courteous and thoughtful. I still remember the persons name who helped me. Thanks Cheryl! You will not get personal treatment from someone at a corporate chain like you will here. Unless you're at the Ritz Carlton. The Genetti is a far cry from the Ritz, but it's nice and clean. My room smelled like leather and wood. The whole place is dated, but that is sort of the appeal. I'd recommend the bathrooms get updated. However, it all works well and is clean and well appointed. I'm told the breakfast buffet is very good. Appears to have a nice bar at street level. Plenty of parking. There are a lot of decent restaurants with in walking distance. You are not staying anywhere better for the money. The rate is very inexpensive in general and especially considering the accommodations. Forget your rewards points. This is better.

reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this review
We are thrilled that we have another guest experience posted like yours. It is a huge help in our effort to get the good word out. The fact that you “get it” speaks volumes! Did our guestservices staff tell you that we are now an affiliate of Best Western? If you email me at [email protected] I'll get you signed up and give you double Bestwestern rewards points to boot!! Good at any BW worldwide, and unlike other programs the points NEVER expire! You get the best of both worlds with us! Old school hospitality and charm and points too!! Thanks again for the post. Marc Schefsky General manager

"Excellent in Every Way"

5
29/09/2017

Our family was on a long road trip and fortunately stumbled upon this gem. It was well worth the detour from the highway and we could not have been happier with our stay. The front desk staff was very welcoming and we were able to get a enormous room, with three beds and a sitting area, to fit our family at an amazing price. The room was modern and clean with very comfortable beds. The historic decor in the lobby area was quant and interesting. Breakfast, in the morning was plentiful with an array of options. What a refreshing night! We would absolutely go out of our way to stay here again.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to spread the news about our gen here in the Valley. I'm glad that we were able to exceed your expectations. We look forward to having you and your family visit us again soon. Regards, Marc Schefsky General manager

"Outstanding on every level!"

5
25/09/2017

From the moment we checked in to the moment we checked out our stay could not have been more perfect. Our check in was slightly delayed as the woman ahead of us was very agitated that she had failed to find the parking lot. The desk clerk (Tim) was polite, friendly, apologetic and informative. But she was as mad as a wet hen and nothing he could do was going to break her mood. He never stopped smiling or trying to create a happy customer. We were next and had a good chuckle and an easy check in - yes, coming from the interstate the parking CAN be a little challenging on the 1-way streets of Williamsport but with traffic so light, it's really no big deal to circle the lot. Our 2 room suite was fabulous on the 4th floor. Equal parts historic hotel, 70's throwback and modern convenience. My wife and I had a good chuckle with some of the amenities (in wall hair dryer) but some of the period furniture was spectacular. The beds were very comfortable, the air conditioner was just right during a heat wave, and the wifi was stronger than any hotel I've ever stayed in. It was a very enjoyable step back in time. Housekeeping was outstanding and our room was prepared on a daily basis. The free breakfast would run you $25-30 somewhere else in town - too bad we only took advantage of it 2 out of 4 days. The cook and waitress were friendly and attentive and the buffet stations were not loaded up with food drying out. They regularly came out of the kitchen to refresh the buffet trays. What a tremendous perk which puts other hotel breakfasts to shame. The location is fabulous in downtown Williamsport within easy walking distance to restaurants, pubs and the beautiful old town downtown stroll. Also easy walking distance to several historic sites - don't miss the visitor bureau just two blocks down the street for great inside info. Our checkout was a breeze. Can't wait for our next visit!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Youv'e said it all. It is everything we stand for and work to deliver here at the Genetti. Thank you for your business and taking the time to write the review. It means alot to us!! Hope to see you again soon. Marc Schefsky General Manager

"Truly a hotel where you feel you are part of the family."

5
22/09/2017

From my first telephone call with the Genetti I knew we had lucked out! Being in charge of picking a hotel for 13 plus families can be a bit stressful. We arrived at the Genetti and immediately my anxiety disappeared. Alicia at the front desk had been incredibly responsive throughout the booking process and when we arrived was just as helpful if not more. Check in was easy and stress free, the hotel is so charming. It is historic and the grandeur of the lobby is not over the top but welcoming. In fact we spent many nights congregating in the lobby enjoying the atmosphere of the hotel. Cheryl at the front desk has to be one of the sweetest individuals I have met. Not once did we ever speak where I felt I was being a problem, both she and Alicia were more accommodating than any five star resort I have stayed! to accommodate a total of 28 rooms for me, with not one single complaint from any of my guests is nothing short of amazing! Marc the GM has one of the best oiled machines with his staff and property. I can't put into words how wonderful this property is. The staff certainly makes it, but the rooms are a close tie! The beds are super comfy with housekeeping you will want to take home with you. Our room was always freshly made upon our return with clean sheets and towels. I have to say I am a snob with sheets and towels and I had no complaints at all! They were fresh, soft and always plentiful. While we didn't swim in the pool, the kids certainly enjoyed having it. We had a great cook out the week we were there and Allen along with the hotel were so kind to help it feel more like cooking out at home. The restaurant on property is also top notch. Allen does an amazing job with the breakfast each morning and was incredibly accommodating to our team each evening. I have to say this property will make me do a double look with other Best Western properties. I don't have a single negative thing to say... only when we left I felt like I was leaving family. We will certainly have to return and I look forward to staying in contact with the staff over the coming years. There aren't many hotels if any I can say that about. If you will be close to the area you won't be disappointed with the Genetti!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
thank you for the awesome review!! We enjoyed having you as guests and look forward to have a return trip from your league in the very near future. You were all awesome and made the jobs we already love all the more fun!!! We have started many traditions here at the Genetti and hope to have started another one with your hometown!! Regards, Marc Schefsky

"Best Stay in a Long Time!"

5
14/09/2017

I booked this hotel mainly due to the lower price than some of the surrounding inns. However, upon arrival, I was amazed at the grandeur that met me! Beautiful, vintage hotel! The staff greeted me warmly, and I was then pleasantly surprised by being upgraded to a studio suite to make my business stay more comfortable! When I walked into the room, I felt "at home". So inviting! Very clean, and I had no issues with any noise. I enjoyed a meal at the taproom downstairs, which was delicious, and the staff there was very friendly as well! I highly recommend this place, and I most definitely will be returning!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a glorious review for our grand ole hotel. I appreciate it when our guests recognize our efforts to keep her going and hope your genuine review encourages others to give us a shot!! Marc Schefsky General Manager

"A lot grander than your average inn"

5
12/09/2017

Genetti Hotel was a breath of fresh air after two nights in generic inns, when you tell yourself "it was ok, it was only for a night sleep" as you walk back to the car. Genetti Hotel has old-time charm and the grand feeling to it with it's high ceilings, and metal and bronze details. Room was big and airy, very clean. Bedding was very nice and breakfast was served in real restaurant with eggs cooked to order. I usually push my family out early in the morning to continue the travel, but in Genetti I wanted to stay until the checkout time just to enjoy its historic charm. Surrounding neighborhood was very interesting, I recommend taking a stroll within 2-3 blocks radius even if you are staying for one night. We were double billed for our stay and it only took a 30 second phone call to resolve the issue which is absolutely the example of how the customer issue should be handled.

"Great place to stay "

5
12/09/2017

I recently stayed at this property during the LLWS. Great location! Great staff! Perfect place to stay during the LLWS. The breakfast was extremely nice. Our room was clean. The customer service was fantastic. I would definitely recommend this hotel to others who are looking for a place to stay in Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you Mandy!! We enjoyed having you stay with us during the series. It is always a great time during little league. I may be a bit biased, but I think we set the bar here at the Genetti. Thanks for the review and maybe we will see you again someday!! Regards, Marc Schefsky General Manager

"GOOD STAY"

4
07/09/2017

Stayed here for a night . Well appointed rooms and a good reception made the stay comfortable. Complimentary coffee at the reception was good .The internet service was also complimentary.Will stay again.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to review the hotel. We just did a complete system upgrade of the internet. I am glad to hear it is paying off. We are looking forward to possibly seeing you again if you are back in town again. Regards, Marc Schefsky General Manager

"Historic Downtown Grandeur"

4
07/09/2017

For 15 years I've been staying at the Genetti on travels between SC and NY. The building has been through many upgrades while keeping the historic charm of the timber baron Williamsport. Extremely friendly staff, clean rooms, restaurant and bar, parking and the best real food breakfast! I arrived on "First Friday" to find a car show, craft vendors, street music and a Saturday morning farmer's market - all in walking distance.

"Centrally located, historic hotel"

5
07/09/2017

We stayed 2 nights and really enjoyed it. The hotel has beautiful historic details. It was like stepping back it time. All the staff was extremely friendly and helpful. The breakfast was great and the internet worked well. We'll stay again, when in the area.

"Would definitely stay again."

5
03/09/2017

Staff were awesome, breakfast was great, good value for the money. Beautiful older building, very clean and comfortable. Convenient to downtown, secure parking lot. We will be staying anytime we are in the area.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
We look forward to seeing you on your next trip though. We will always welcome you home to your home away from home. Regards, Marc Schefsky General manager

"Amazing stay at historic hotel!"

5
29/08/2017

Stayed for 11 nights during Little League World Series...could not be more pleased! Great staff from check-in desk to food service to tap house to housekeeping! Room was large- bed was comfortable- food was great! Great breakfast each morning and great food from the menu throughout the day! Special thanks to Marc, general mgr- Lonnie, bar/beverage- Melissa, hskg and all the servers who went out of their way to help us! After almost 2 weeks we felt part of the Genetti family when we left!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
You are all really a part of the Genetti family now. It was great having you all here for the series. We work as hard as we can to make sure you are comfortable and have the best possible experience while you are here in Williamsport. It is such a great accomplishment to get here that we feel it is the least we can do and that is to finish it off with a bang. Thanks for coming and hope to see another team from Greenville in the near future!! Marc Schefsky General manager

"Great, centrally located "Old" hotel in Williamsport"

5
28/08/2017

Spur of the moment to attend LLWS. The Genetti Hotel seemed to fit the bill so we booked. Very nice 100(?) year old building that has been well maintained. Rooms are clean and fairly roomy. Baths are a bit small but the place is older but has maintained the charm of an older hotel. Anything you could want is in the room (TV, fridge, microwave). Taproom/restaurant within the facility was super for meals and adult beverages. Live music in the evening was good (just a little loud for our old ears). All kinds of other restaurants and amenities within easy walking distances. Did not have to move the car during the entire stay. Older hotel means quiet rooms. Noise was not an issue even though the place was loaded with kids. Not bad at all!! And the hotel staff, ALL the staff was great. Even after more than a week of chaos everyone was pleasant, friendly and helpful. Stay could not have gone better.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Wow! Great review!! We appreciate it very much. It was a pleasure having you and we hope to see you again next year. Marc Schefsky General Manager

"Already looking forward to return trip next year"

5
22/08/2017

We recently went to Williamsport to see the Little League World Series. The Genetti hotel is in a prime location and only a few miles from the LLWS fields. This hotel is an older hotel. For the price it's worth it. However, the rooms, bathrooms, and elevators were very small. The staff was by far the friendliest staff I have ever encountered at a hotel. They truly make you feel like you are at home. The breakfast was great and had a large selection of choices. They had a room for Pin trading that my son loved, and even have a pool with a grill for the guests to use. Convenient onsite parking. Excellent all around hotel, thank you!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I don't think people realize how convenient we are to Little League, thank you for pointing that out. I think I have the greatest staff on the planet, so thank you for noticing and taking the time to point it out. We hope you will join us again in the future, whether it be for Little league or just a visit to explore our amazing town. Regards, Marc Schefsky General Manager

"Decent hotel for The price"

4
14/08/2017

My husband and I stayed here to see our son compete in a DCA competition. We booked the room through Hotwire and got a great price. The room and bathroom reminded me of the size of a New York City hotel room (tiny) so I was disappointed at first. After a night in the very comfortable bed and a nice hot shower with lots of water pressure my disappointment went away. The breakfast buffet was wonderful as were all the staff we encountered. The location is centrally located with quite a few restaurants around. After reading some other reviews, I saw that they have renovated some floors but hadn't gotten to the floor we stayed on yet so I would be interested in staying again after they are done

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
If you appreciated the small room you stayed in due to a very busy weekend, you are going to love the rest of the rooms in the Hotel. I hope you have many opportunities to stay with us in the future. Thank you for the kind words. Regards, Marc Schefsky General manager

"Pleasant surprise"

5
09/08/2017

I'm always apprehensive staying at an older hotel. But I was very pleasantly surprised by my stay here. It's a charming hotel, reminiscent of times gone by. Public spaces and room alike are clean,inviting, and updated. The staff is friendly and helpful. Breakfast buffet has something for everyone, even baked beans!Also many restaurants within walking distance. Would definitely recommend if you want to be in the city of Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Ok. So the owner brought the baked beans idea to go with my grits and cheese and I have to admit I was apprehensive at first. But if you haven't tried them for breakfast, you just plain haven't lived. Thank you for the comments and we appreciate the recommendations!! Marc Schefsky General Managers

"Classic and comfortable old hotel"

4
08/08/2017

Well maintained and comfortable 110 year old hotel in downtown Williamsport. Room was good sized. Above average breakfast set-up. Walking distance to numerous restaurants and bars. Williamsport was a surprisingly lively town with outdoor music venues and people enjoying the night life.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
We feel we are the best kept secret hotel and town in the state of Pennsylvania. Thank you for the compliments on both the hotel and our vibrant town. We look forward to seeing you again soon. Regards, Marc Schefsky General Manager

"business trip"

5
05/08/2017

check in was pleasant & the staff was very informative and helpful. was here on a business trip & only stayed one night. But if I have to return to Williamsport I will definitely stay at the Genetti Hotel & suites. Clean & very comfortable

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for posting this review it is always helpful when folks like you pass on the Good word. We will continue to work hard to make you feel welcome as if you were coming home.. Regards, Marc Schefsky General manager

"New and Improved"

5
05/08/2017

Stay at the Genetti a dozen times a year and have for years and was concerned that some of its old world charm would be lost as it became part of Best Western but it turns out my fear was unfounded! Currently rooms are being renovated - stayed in one of the recently renovated rooms and it was MAGNIFICENT. Outdoor pool remains refreshing, recently renovated Taphouse had live entertainment on a Thursday night and the breakfast is a true feast. Happy to see the Genetti remains the best hotel in Williamsport!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thanks for noticing our recent work. We will be continuing the push to renovate rooms after the Little league World Series. We are also beginning a major upgrade to the internet offering tonight. Looking forward to having you in again soon. Marc Schefsky General Manager

"Lots of character, little else. Not business traveler friendly."

3
04/08/2017

I really wanted to like this hotel, and I do like many things about this place, but there was just not the attention to detail in the property to make this a great hotel. The building is amazing with lots of history and character. The rooms have high ceilings solid walls, everything that makes a prewar building amazing. But sadly the property has too many of those old building problems unchecked. The big problems for me were the low quality betting and towels, and slow Internet. When one stays in a hotel as often as I do the poor quality items really stick out and lessen the experience and remind you that you're just not home. I really did like my room even though it was small and there was a very small bathroom. This might have been forgiven if the bathroom was 100% but this one had some issues. I can forgive tiling and fixtures older than I am but not ones that are showing rust and have many unsightly cracks. A showerhead at eye level. A toilet from the 60s maybe 50s. It got the job done but reminded me that this was not a luxury hotel but more of a budget hotel. YMMV with room selection. I have Diamond Select with Best Western but was given very nothing extra when checking in. Granted the hotel was near fully booked and it was midnight when I checked it. Pros: High ceilings and solid walls nice furniture with full-sized standing mirror rubber ducky given with room newer refrigerator afree parkingnd microwave Location free parking great breakfast(so I am told, will update if not) ceiling fan Cons: Very slow Internet. 4G on phone was faster cheap bedding and towels very little decor. The room is just varying shades of beige with many empty walls. Very small bathroom with rusty fixtures and shoddy drywall work. Musty smell in lobby and hallways Very few open plugs and only one night stand. Conclusion: Do stay here If you not concerned with the cons. If the price is right in the hotel it makes for great budget accommodations with lots of character. Place opened in 1922 as the Lycoming Hotel. Lots of potential in this property, but Best Western needs to up its game here if it expects us to believe the branding in its hotels. What does Surestay Signature Collection mean? Absolutely nothing in my opinion, and I am a Diamond Select member.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Shame on us first of all for not asking if you were a BW member and then recognizing your BW Diamond status. Since you made your reservation on Hotwire) we didn't pick up. Since we are newly associated with BW, we are just learning the systems and are trying to create new positive habits everyday. Just to let you know, we are in the middle of renovating rooms and working on all the things you mentioned. We just finished re-carpeting and adding extremely fine new furnishings on the 3rd and 4th floors. We have started a major upgrade to our wifi. We have found the right equipment and are sparing no expense to make it better than even hotel industry standards. Just trust that we are working hard everyday to make BW proud of their decision to add us to the brand and our goal is to make every BW guest pleased. Hopefully you will give us another shot and come see us again to see that we are working diligently to deliver on the SureStay promise. We want you to be sure about your stay. Regards, Marc Schefsky General manager

"Friendly, well-appointed, nice breakfast"

5
02/08/2017

When I decided to tour the area, I chose a hotel that I thought would be a part of the city, not just a generic transplant of a residence inn that you could book in any city. The building is "historic" but well-renovated and well-appointed with excellent beds, furniture and appliances. The staff went out of their way to be friendly and attentive. They provided great advice for walking tour routes, and hiking. The breakfast buffet was excellent, and presentation was clean and fresh. My crew loved it. I'm vegan and so can only comment on the home fries, but they were made from fresh-cut potatoes, well seasoned and mixed with caramelized onion, pepper and mushroom. I plan to make Williamsport my base camp for future hiking trips simply because this hotel and the nice city its in was so perfect.

"Historic property, nice stay, some problems"

4
01/08/2017

We booked this hotel only because we got a great rate. When I searched the internet, the same room was going for over $200 a night and it is definitely not worth that amount. That being said, we did like the hotel very much. There is a great sense of history and old timey grandeur here and I like that nod to the past. We booked a two room suite (one bedroom with two beds and a living room with kitchen) on the fifth floor. It was a very spacious room and easily, comfortably accommodated our family of 6. Décor was fine, beds were okay, bathroom was partially updated and kitchen was well stocked. There was a bit of a musty smell, but no evidence of mold or any problem. I think it was just age. The room air conditioning units were a bit noisy, cycling on and off throughout the night, but it was nice to have them. My only complaints about our stay would be the poor quality of the wifi (very frustrating) and the fact that twice during our 5 day stay, no housekeeping was performed. I don't need to have sheets changed or fresh towels everyday, but having the garbage removed and toilet paper replaced would have been nice. I will say that when I approached the desk about the problem with housekeeping, the young woman at the desk was extremely helpful and apologetic and provided us with what we needed. In fact, all the front desk staff were very nice and very good at their job. Once after waiting almost ten minutes for an elevator that appeared to be "stuck" on the eighth floor, the woman at the desk walked up 8 floors to investigate for us. That is dedication and service! (Someone had stopped it to unload their bags and not restarted it.) Pool looked clean though we didn't have time to use it. Overall, we would stay again, but only if the price was right. The location is great for walking around and exploring the city center, the staff was great, and the charm is evident, it is generally clean and well cared for, but the hotel could use some updating to justify the high rates they are asking for in their rack room rates and wifi needs serious help.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Sabbymama, Thank you for the review, we appreciate it very much. I just want to let you know that we are working on one of your major concerns as I type this and that is a complete upgrade of our internet. I know how frustrating that can be. The problem has always been good signal through the very thick walls and floors of this grand historic building. But we have found a solution and promise to have much better coverage and signal very soon. I hope you have a chance to get back our way again to give it a try. Kindest Regards, Marc Schefsky General Manager

"Nice hotel"

4
30/07/2017

I recently spent a week traveling with my two kids around the great lakes area, including Williamsport where my son was staying at the baseball camp. I found this the most pleasant hotel during that trip because of the cleanliness of the rooms, the friendly staff, and the breakfast. Actually, during our trip my kids begged me to take them to higher-starred hotels (a three and a half and a four and a half start hotel) -- the Genetti was still my favored. My son was pleasantly surprised by the rubber ducky provided in the room bath. The room also had a microwave and a fairly good-sized refrigerator (something that was lacking in the higher starred hotels and which came in handy for the leftover pizza we had.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a nice review of the hotel. I am always glad to hear that the kids have an especially good experience at our historic hotel. I sent a separate note, if you don't get it please email me at [email protected] I would like to send the boys a special gift. Thanks again, Marc Schefsky General manager

"WARNING, don't rent a pool room"

3
26/07/2017

My husband and I took our two grandchildren for a quick get-away this past weekend. We asked for a pool room because they love to swim. When we arrived, we were pleasantly surprised by the clean updated room. They immediately went in the pool and had a good time. Within and hour of our arrival however, we were amazed to see what appeared to be a bunch of locals setting up a grill (even though there is one available in that area, and cases of beer . Within ten minutes of their arrival, they started with bad, vulgar language and harassed us when we walked by. We quickly went to the front desk and the gentleman (Tim) was extremely helpful and changed our room immediately. If it weren't for him, we would have just left. The new room was great and breakfast was good. This historic hotel deserves better, but needs to clean up this kind of behavior by "so called guests".

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I am so sorry you had to be subjected to the language from the "guests" at the pool during your stay. I can tell you that after watching the video, the guests in question were bonafide hotel guests, but it did appear they had some folks from outside visit with them. I am with you on the language issue. It has just become so common to hear it anymore it just makes my skin crawl. We will try to do a better job keeping a handle on it. Thanks for the input.

"Positive comment:"

5
25/07/2017

I have read some of the negative comments and I have to say I disagree. You will not be disappointed if you stay here. The staff is wonderful, I enjoyed the food and especially the breakfast. The management attends to any concern you have promptly. I enjoyed staying at this historical hotel.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you Kimberly for taking the time to review our hotel. It is perfect timing considering the malicious review recently posted on this site. We look forward to your next stay.

"Historic Hotel, Terrible Breakfast Buffet, Web-Site Photos Misleading! Honest Review"

3
24/07/2017

We stayed here for one night this past weekend (was supposed to be for two nights, but we bailed after one night). My son was attending the Little League camp nearby, so we thought this hotel looked "quaint". BEWARE: the photos on their website are very misleading. I don't mind historic (that can be neat), but it was old and very dated/dusty. The Bar/Restaurant on-site looks NOTHING like the photos. It is dark/dreary, and the food is mediocre, at best. The "free buffet"....Um, no thanks. I've taken advantage of that at many chain hotels before, but after taking a stroll thru the buffet line, we opted to leave and find a different breakfast place (yuck). I just couldn't bring myself to eat what they were serving. The pool, oh my. Again, photos online are very deceiving. The staff was friendly and helpful. The a/c in the room was amazingly cold (that was a plus). Our room was spacious, but the bathroom was tiny. The whole place reminded us of the "Tower Of Terror" at Walt Disney World (lol, not kidding). Bottom line, I'd find somewhere else to stay in Williamsport. They have some very nice chain hotels. Lesson learned for next time.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
I see you mention that several times that our photos are misleading but looking at guest photos here on trip advisor along with the ones on our website I really do not see a difference, other than the quality of the camera. We have just remodeled our Restaurant to feature an art gallery and a larger bar on the other side to accommodate the growing nightlife and entertainment that we offer. Our breakfast is almost always a highlight in our reviews and has more offerings than any other hotel in the market. I also travel and stay in other hotel chains and the breakfast offerings are nothing even close to what we offer here at the Genetti. If you wouldn't mind sharing your suggestions, I will most certainly take them under consideration. You can email me at [email protected]

"Pet Friendly & Clean"

3
19/07/2017

We booked this hotel because it was listed as pet friendly and we were traveling with our dog. The hotel room was very clean. Since we were traveling with our dog, we were 'stuck' in the outdoor motel style rooms. They had been renovated and were decent, the shower area in our room needed some attention (it was clean, just dated in that area). The "dog-walking area" was just mulch and small. I realize that in the city; green-space is hard to come by. A lot of people used this mulch area for their cigarette butts! There were a group of people staying together and they were quite loud until 3 in the morning, I know the hotel doesn't have control over that but night staff should be checking the area. We were the only one sandwiched between these rooms and if we had called, they would have known. The breakfast was really good and had a lot of variety, better than other places we have stayed. Coming from the back, motel area of the hotel, it was hard to find the breakfast area some signs would be helpful. Overall, this was a decent place to stay. Thanks for being pet friendly!

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to share your experience and offer your feedback. We have a very strict noise policy that all of our guests are made aware of and initial the policy that there is a zero tolerance policy with regards to noise after the 11:00 hour. We are staffed 24 hours per day, so the next time you are here, or at any other hotel for that matter, please do not hesitate to call the desk and we will send someone out immediately to take care of the issue immediately. We are considering a different alternative to the dog walking area as well. I hope we have something by the time you return. Again thanks for the feedback. I only regret we didn't do well enough to score a bit higher. Our TripAdvisor reviews are very important to us. Regards, Marc Schefsky General manager

"A Step back in time"

5
17/07/2017

The Genetti is a lovely early 20th century hotel. It is a well -kept genteel lady with stunning chandeliers in the lobby and wonderful touches of nostalgia ( Love the mail box drop between elevators that goes to the lobby.)We had a comfortable room, clean room and the staff were very professional without being stuffy. We stayed a couple nights in order to take in the Little League Museum, a mountain resort that is being restored , local shops and a evening entertainment at the near by Taber Museum. Williamsport bustles around the Genetti. There are specialty shops, am range of restaurants plus a cultural center within walking distance. We even had street music supplied in the early evening which courteously ended around 11. We will be back sometime.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to write such a glowing review of our Grand ole girl. We love you for getting it, unlike a very few that come to visit. It is our most valuable tool in promoting our hotel and you have just made a most positive difference in that effort. I would love to know what resort you visited that is being restored so I can go check it out as well. Thanks again for sharing, Marc Schefsky General Manager

"Terrible outdated hotel."

1
16/07/2017

This hotel is old and needs a facelift. The pictures on the website must be 50 years old. The rooms look nothing like that. It smelled of mildew. The electric is outdated with extension cords everywhere. There are no sprinklers anywhere. There were spiders on the ceiling in our room. You could sit on the toilet and brush your teeth because the bathroom was so small. The hairdryer was an antique would never go back.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Dear Desiree, When you brought your disappointment about your room to our front desk team, we were hoping your upgrade to the nicest two room, large suite in the house with full Jacuzzi, remodeled for a visit by T Boone Pickens, oil and gas Billionaire, might have given us a chance to win your approval, but obviously it did not. We are sorry that your visit gave you such a sour taste in your mouth that we couldn't possibly overcome it. Yes, we are a 95 years old hotel with varying size rooms. This is one of our drawbacks while at the same time providing our guests with the exciting experience of a historic hotel gone by. We are sorry this classic and wonderful hotel did not meet and exceed your expectations as it does so many others. Please see our other reviews. Sincerely, Marc Schefsky General Manager

"A must stay- Retro Charm, modern amenities"

4
05/07/2017

We were in town for a family reunion. Our small group rented 4 variations of rooms and everyone loved them. Roscoe (family dog) was as welcome at the hotel as we were. He got the rubber duck the hotel puts in the bathroom and two new Genetti food bowls! The place is very clean, staff is overtly friendly. We had one small hiccup with the restaurant but the staff more than made up for the mistakes. We will definitely stay there next time in Williamsport.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for responding on tripadvisor and staying with us here at the Genetti hotel. We certainly do welcome our feline friends just as much as our human ones. We look forward to seeing you and your buddy Roscoe again in the near future. Marc Schefsky General Manager

"Unique and interesting - highly recommended"

4
04/07/2017

Stayed one night as a stopping point on a work trip with a co-worker. Friendly staff. Each of our rooms was upgraded to a king suite at no extra price. The suite was large and pleasant. The lobby has some nice history - showing photos of folks who have been at the hotel like Elenor Roosevelt and Robert Kennedy. Free breakfast in the morning - great potatoes - good eggs and sausage and apple butter. Walking distance from a surprising and amazing historic district - millionaires' row, a very good and busy microbrew pub, a theater, and other shops. It is distinctive from the usual chains and I'd certainly stay again if in the area.

reviewhawk, General Manager at Surestay Signature Collection Genetti Hotel by Best Western, responded to this review
Thank you for taking the time to review us on Triapadvisor. We appreciate that you appreciate our history and what a great little city we call home. We look forward to welcoming you home for your next visit. Marc Schefsky General Manager

"Very nice, restored hotel from the 1920s"

4
03/07/2017

This building was opened as the Lycoming Hotel in 1922 during the lumber boom in the area. Now it has been updated for comfort but still retains its 1920s flavor. Our room was huge with two queen beds and a large updated bathroom. Very comfortable! The dining room where a big buffet breakfast is served is cozy and casual. Parking is in an on-site lot. This hotel is in walking distance of the center of town and of Millionaires' Row, mansions built by the lumber barons of the late 19th century, one of which houses the Peter Herdic Room, a fine dining establishment.

reviewhawk, General Manager at Genetti Hotel & Suites, responded to this review
Thank you for taking the time to write a review and most of all for appreciating and acknowledging our effort to keep our history alive in this great city. We look forward to welcoming you home the next time you come back to town. Marc Schefsky General Manager

"A gem, maybe because it's NOT a chain. Older yet in many ways up to date. A great deal."

5
26/06/2017

Stayed here on a Friday night to attend a show at the (NEXT DOOR) Community Arts Center. Well furnished room; there were a few different choices. Good price for an in-town hotel. Staff very friendly and helpful. Breakfast buffet VERY good, The Bullfrog Brewery was across the street; we didn't have reservations. We had planned to go there but because of the show they wer full until showtime. It turned out, the restaurant (with bar) in the hotel had a good menu selection and the food was great. Reasonable prices too; we think better than the Bullfrog. Free parking behind the hotel with a rear entrance. Will stay here again if we go to another show at the theater next door.

"Dated but comfortable hotel with potential"

3
21/06/2017

I was out for a weekend motorcycle trip with friends and we decided to stay in Williamsport hotel because that was closest town of some size that we can get to by the end of the day. Just like we randomly picked Williamsport we settled on Genetti for no particular reason. We were located in little annex on the side of the original hotel building that's located next to the pool and the parking lot. The building where we stayed was probably some motel dating to 1960's. Room itself was updated with decent amount of space, good beds, fridge and flat screen TV. Bathroom was old and small with super low ceiling. I'm 6'1 and my head almost hit the ceiling while taking a shower. I am assuming that the rooms in the original building are nicer…. Hotel offers free breakfast and free parking. Breakfast is self-service buffet offering eggs, bacon, sausages, home fries and some pastries. Food is not great but not bad and given that it was offered for free no complaints there. The lobby of a hotel is weird and tired looking. It seems that last update was in 1980's and it was overcrowded with tables, cabinets and even rather bizarre looking life sized statue of a butler holding a tray with a phone. It looks like someone forgot to move the decorations after the Halloween. Which is rather shame because the building itself is rather classy and elegant. Lobby is full of photographs reveling the hotel in its original glory back in 1920's and 1930's. There is one particular photo showing lobby in its original condition showing mosaic tiles on the floor, wood paneled columns/pillars. The door leading to the restaurant where the breakfast is served is carved and decorated with metal plates in Art Deco style. Overall the hotel was fine place to crash for two nights while on a bike trip, it has good location, gated parking, comfortable beds and it's clean. Hope that the owners will put some effort to renovate/restore the hotel because the property has lot of character.

"First Class Hotel!"

5
20/06/2017

Stayed here for a night a few weeks ago and was totally impressed with the room and service. Great breakfast the next morning too! Convenient to the local pubs and sites with amazing views from the rooms!

"Convention stay"

5
12/06/2017

I stayed here for 3 nights while attending a convention held at the hotel. It was built in 1920 and has had some updating--air conditioning, for example--but still maintains an old style ambiance. Because it is an older facility, there are a lot of things that are inconvenient but can't be changed due to the hotel's construction. The most glaring inconvenience is the small size of the bathrooms. I heard that some of them weren't small but mine was very small. The bathroom held a tub with a shower head, a toilet and a wooden chest. Let's just say that using the toilet was a challenge. And the sink? That was in my room. The lighting was not great, which made it difficult to see well enough to put make-up on. Those were the disadvantages. The good things about the room outnumber the inconveniences. The bed was very comfortable and there were numerous pillows. In addition to the air-conditioner, which worked very well, there was a ceiling fan, which I didn't use because I don't like the airflow directly above me. The room also had a microwave and a small refrigerator, an iron and ironing board, and an upholstered chair. Everything was also impeccably clean. The staff was great! Everybody was polite and helpful and did their best to take care of any issues that might arise. One of my few regrets about this trip was that I didn't have time to visit the local shops and stores--several looked very interesting! If I ever return to Williamsport, I think I would stay here again because of the location and the staff!

"Business and Professional Women Conference."

4
08/06/2017

Love the older charm of this Hotel. Alot of antique furniture and aged foundation By far a mistake to compare to a "chain hotel". This hotel is full of grace and charm! My husband and I enjoyed the many various framed pictures of events in history through photos and newspaper clippings etc. Seen one of the Assassination of Kennedy that wss neat to check out. My mother inlaw had made the arrangements for the two rooms, ours a king size bed, hers had two queens. I guess there were not anymore handicapped rooms available. The front desk was very well mannered and friendly, as well as the gentleman bellhop who helps with the bags. Room was clean, Crystal did a wonderful job! I especially like the Tarocco bar of hand soap in the orange scent. Cute touch was the rubber ducky in the bathroom, our room didn't have a tub but Remy the Rubber Duckie sure did his job keeping an eye closed on us while we showered! Very dependable duck there!

"Old Fashioned Hospitality Never gets Old!"

4
05/06/2017

Upon check in we met Mr. Genetti himself that set the tone for the rest of the weekend. The staff was so helpful and just genuinely nice especially Lonny the bartender/chef in the restaurant. The bathroom was a little tight and lighting could have been brighter, but the water pressure and massaging shower head - Perfect! Good News there is live music Friday through Sunday during the summer in the Patio (about 1-2 blocks away) Bad News if your room is on the side facing the music by the Patio. Quite a few restaurants within easy walking distance. Would stay here again!

reviewhawk, Manager at Genetti Hotel & Suites, responded to this review
We agree. There is no substitute for good old fashioned hospitality.