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Best Western Hotel Palm Garden Inn, Westminster

4.0/5  - basé sur 439 notations.
13659 Beach Boulevard, 92683-3203, Westminster, United States - See map

Stay at this Westminster, California hotel and enjoy a host of convenient amenities while traveling or vacationing in sunny Southern California. The Best Western Palm Garden Inn is conveniently located with easy access to key area attractions and business locations including Little Saigon, Knott's Berry Farm and Disneyland. Hotel guests will appreciate the variety of nearby dining and shopping options and world-famous Huntington Beach. The hotel offers a complimentary full breakfast, heated outdoor pool and hot tub among other standard amenities. Each newly-renovated, well-appointed room features free high-speed Internet access, cable satellite television, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. King size beds and other upgraded amenities are available in select rooms. A friendly, multi-lingual staff is ready to ensure a comfortable and memorable stay. Make a reservation today and save at this Palm Garden Inn Westminster hotel!

Best Western

Hotel Palm Garden Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 438 guest reviews
NOTE ISSUED
Excellent
182
Very Good
155
Average
54
Poor
26
Terrible
21
REFER TO NOTICE
Business Business
68
Couples Couples
81
Family Family
224
Friends getaway Friends getaway
25
Solo travel Solo travel
16
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The Best Price in Town"

5
25/08/2018

This Best Western is at a Nice Location .... Very Close to the Shopping Malls.... Also Close to Knotts Berry Farm , Disneyland....Also very Close to Huntington Beach which has a lot of Good Food, Shopping & the Pier to go Enjoy the Ocean..... Thanks

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you Ray for taking your time to provide a positive feedback. We appreciate your you staying with us at our property, and we are glad that you were able to enjoy your stay with us.

"thanks"

5
31/07/2018

Great stay ...would highly recommend this Best Western. Stayed her for a concert, conveniently located near everything and about 20 from the Pacific Amphitheater. I would highly recommend staying at this hotel.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We are glad that you enjoyed your concert! As you mentioned, we are a central location in Orange County so we're thrilled that our guests get to enjoy from many fun attractions since there only a couple of miles away! If you ever find yourself attending another fun concert please feel free to give us a call and we will help with any accommodations! Best, Jessica

"Medieval Times"

4
27/07/2018

Location is closer to attractions than it seems on the map. Breakfast area is a little small but the food was hot and staff great at keeping it refilled. Friendly staff. Outdoor pool was great for the kids

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Howard, Thank you for taking the time to review your previous stay. As you mentioned, we are a central location in Orange County thus are a short drive from many attractions such as Medieval Times, Knott's Berry Farm, Disneyland, and Huntington Beach! We are located on a main highway and have easy access to both the 22 & 405 freeways so we'd like to think our guests appreciate the convenience! If you find yourself in town please feel free to give us a call to help accommodate any future reservations! Best Regards, Jessica

"BW Palm Garden Inn, Westminster"

1
25/07/2018

good location, nice comfortable room, very friendly hotel staff and convenient parking. It would be nice to have a gym. breakfast start at 7:00am which is kind of late. I like staying at this hotel whenever I am in the area. It is a safe place to spend the night.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Virata, Thank you for taking the time to review your current stay. It is always a joy to have you in house with us and we hope to see you again soon! Jessica

"Great Place to stay"

5
17/07/2018

So we have just come back from 2 weeks in the states and what a quick holiday that was! Im going to be reviewing a few places over the next month of where ive been and where ive stayed and for those reading this im a person who tries to have a little standard and doesn't take a nonsense. After spending 3 nights in Las Vegas i knew coming to LA wasn't going to be no Luxor stay and i knew that i wanted something Cheep but not so cheep that i would end up in some Motel 6 feeling like im in a horror movie and when i pulled up to this Best Western i was fairly surprised on how nice this place looked. Last time we stayed near by we stayed at Travel Lodge Orange county and thats a different story so this place was at first glance a lovely place. After staying at the Luxor and having a room miles away from an elevator and awkward to get to they gave us a room on the top floor at the end of the parking area and i thought to myself no... i could do with something on the ground floor so after the room key not working i went back to front desk and asked them for something on the ground floor by the pool and the staff were very apologetic and gave us a room only a few doors away from the pool. The room had a Keurig Coffee machine in it, was clean enough and had a fridge and microwave in it and as rooms go it wasn't bad at all and i was very pleased with finding this little gem, the hotel it self is pretty close and even close enough for a little walk to Walmart and 7 eleven and a few other stores so made it very easy to stock up on a few bits a bobs for my very fussy eater daughter. The Pool isnt 100% clean, but clean enough to go in and just enjoy the hot weather which at one point was up to 47c while we were there and the pool was a welcome treat, they did have problems with bee's at the time by the pool area but not enough to put us off having a dip. The staff here are absolutely amazing and were very helpful and couldn't fault them at all and this is somewhere i will be coming back to again, the end of the day if you are looking for 5 star and want all the luxury of the expensive hotels then go and pay the money for it but if you are looking for something mid range and are willing to understand what these type of places are all about then this place is great, i actually liked this place better than the luxor in vegas just for what it had to offer for our family. Breakfast was great as well, waffle maker, toast, pastries, coffee, eggs and bacon or sausages, cereal and fresh juice but enough for you not to feel hungry again. To summarise this place for anyone wanting to stay here and visit disneyland california which is what we did, its a great place and staff are excellent, not 100% clean but rooms were but great for the money. it is what it is and i would stay here for a week no problem with my daughter again no poblem

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, Thank you so much for taking the time to write such a thorough review based on your stay. It was an absolute pleasure to have you and your family stay with us. It is our goal to provide each of our guests with superior customer care and we are always thrilled to know that we have done just that. We hope you enjoyed your vacation and we hope to see you soon. Best Wishes, Jessica

"Never again"

1
03/07/2018

We stayed with our friends for the night. We were surprised at how dirty the rooms and common areas were. Rooms had a strange smell. For what they charge you can do a lot better and closer to beach. Thought it was a good place just to sleep. Good luck, way too loud. Won't be coming back

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon Ashley, Our team would like to apologize for not meeting your expectations. Please feel free to contact us at (714) 373-3200 with the registered guest's information so we could look further into your stay and any concerns you may have had. Best Regards, Jessica

"Fabulous breakfast, clean hotel with beautiful grounds and kind staff"

5
02/07/2018

We LOVED staying at this hotel. The week before we went economy and had a really negative experience. I decided to go a little bit nicer and I'm so glad that I did. Our favorite part of the experience was the amazing breakfasts. They had waffles, scrambled eggs, sausage, cereal, oatmeal packets, fresh made yogurt (super yummy), juices, bagels, real sourdough bread, doughnuts, English muffins, and more. It was delicious. Each day they would bring out different fresh fruit like strawberries, nectarines, grapes, etc. It was close to everything. It was a 20-minute drive to Huntington Beach Pier. We spent a lot of time there and loved it. It was also close to Disneyland and Downtown Disney. Little Saigon was very close by. There are also a few great parks nearby that the kids enjoyed. The room was very clean with comfortable beds. The location felt safe and secure. The front desk staff was kind and welcoming. It had been a long day and they offered me fresh fruit and yogurt. They set me up with my room and then helped me when I wanted to stay another night. They even got my next room ready before check out time so I could just move things to the new room. The lobby always had fresh fruit and they had a new fish tank with beautiful tropical fish. The property is beautiful. They have tons of trees and plants. I loved the grounds. The pool was clean, nice-sized and the perfect temperature. The hot tub was great. This is our new favorite beach hotel. We felt welcome and safe. I would stay there again in a heartbeat.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We are genuinely thrilled that you enjoyed your experience with us. We do our best to provide each of our guests with superior customer care and always appreciate it when our guests let us know that we have succeeded once again! We also thank you for your remarks on our breakfast and ESPECIALLY our new yogurt machine! We are glad that our guests are enjoying making their own yogurt parfaits! If you happen to need any help on any future reservations, please feel free to contact us directly at (714) 373-3200. We hope to see you soon, Jessica

"Ripped off "

1
01/07/2018

We stayed here for two nights. After first night we were gone all day, no maid service, had to take out our own trash and ask for towels. Properties dumpster was overflowing with cardboard, garbage in lobby was overflowing (yuck) wish i took a picture and i would have if i knew what was to follow. When we checked out the manager Jessica told us that she smelled smoke and we would be charged $150. WE DID NOT SMOKE IN THAT ROOM!!!!! NEVER HAPPENED!!!!! She was very rude and dismissive. Read previous reviews where this SAME EXACT THING happened to others from the SAME EXACT manager. At the end of the day I've never dealt with a manager who was so disinterested in satisfying her customer. She lost our business and other people we know. Corresponded with Mike and Lauren from customer care with no resolution. Not understanding this companies business model. How can someone claim they smell something, rob a customer of $150, and everyone walks away? This is INSANE! Oh, by the way, it was our anniversary! Way to treat a rewards member on their special day! Next time I'll agree with the wife and splurge for a better experience. If we added the $150 we were robbed we could have gone oceanfront in HB. Guess you get what you pay for, live and learn ($150 later, an expensive lesson)

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Logerfo, As explained during check out we take our smoking policy very seriously. It is our promise to our guests to receive a smoke-free room and when our smoking policy is not enforced, then we also disappoint our guests who expect a smoke-free room upon check in. In efforts to make all of our guests aware of our policies we make sure to repeatedly go over them during the check in process. In cases such as yours where there is a cash security deposit involved, we take an additional step and have guests read over our policy and sign our security deposit agreement. We understand your frustration however it is up to our staff to ensure that our policies are followed in order to provide our future guests with the best possible experience. Best Regards, Jessica

"Clean, quiet, well-priced hotel"

4
14/06/2018

The hotel is a bit older but well-maintained and quite clean. The room was quiet and there were no noisy guests during our stay. The front desk staff were cheerful and helpful. The free breakfast was typical - cereal, eggs, breakfast meat, waffles, bagels and other breads, juice and coffee. We were disappointed in only one aspect: the eggs served at breakfast were VERY salty. Other than that we had a very pleasant stay!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, We thank you for taking the time to review your stay at our property. We do our best to provide each of our guests with superior customer care and we are thrilled to have been able to do that during your stay. Thank you for bringing your concerns regarding our scrambled eggs to our attention. Please rest assured that I will follow up with our breakfast attendants and our food vendor to further investigate the issue. If you have any further questions or concerns please feel free to contact us at (714) 373-3200. Best Regards, Jessica Gonzalez

"Great Deal"

5
30/05/2018

This place is a nice and clean Best Western. Great value. It is close to lots of tourist places. The staff was very friendly and the room was comfortable. Breakfast and wifi is included which just increases the value. It is a small property and sometimes gets a bit noisy, but to be expected since alot of families stay there.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon Kim, Thank you for taking the time to review your stay, we sincerely appreciate it. As you mentioned, we are are a central location in Orange county which allows our guests to easily navigate between locations such as Disneyland, Knott's, Huntington Beach, and Little Saigon fairly easily! For any future reservations, if you prefer a quieter location please feel free to let us know and we will do our best to accommodate any requests! Once again, thank you for your review and we hope to see you soon!

"Great Value Hotel"

4
26/05/2018

My husband and I have stayed at this hotel multiple times over the past two years. Our experience there has been consistently good. The staff is very friendly and helpful and the rooms are clean, with comfortable beds. The breakfast has a variety of options, and we especially appreciate that there are healthy options available. If you are looking for a luxury, premiere hotel you will be disappointed. But if you are looking for a very good value hotel in a convenient location, you should be pleasedl

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. & Mrs. Frankot, We thank you not only for your honest review but for also being so loyal to our property. We are always thrilled to have our guests come back to see us to catch up and to also see any new improvements that we have made throughout the months. As always, if you have any questions or need help with any future reservations please feel free to contact me directly at 714-373-3200. Best Regards, Jessica Gonzalez

"Looked Good from the outside"

3
14/05/2018

Nicest hotel in the immediate area. I only stayed overnight, and did not get to experience this hotel in it's entirety. But the one thing that struck me was the HVAC in the room, it was at floor level, which would have been fine in a cold climate where heating is required. This is Southern California in the spring. Cold air sinks and pools on the floor if not circulated. Complicating the issue is a pedestal bad more than 30

BWPalmGardenInn, Owner at Best Western Palm Garden Inn, responded to this review
Thank you for your review on your previous visit. We appreciate any feedback from our guests since it allows us to only improve! We hope your next stay allows you to enjoy our pool area as well as our complimentary breakfast!

"Wonderful Experience Again!"

5
12/05/2018

This was our second time staying at this hotel when going to Disneyland. It's not a far drive to the parks & what you save in price of staying further away from park is more than what you have to pay to park at Disneyland so that was ok with us. The first time was in a 2 bedroom suite & it was great with a bathroom separating the 2 rooms. Both rooms had little fridges & tv's. This time we stayed in the King room. It had a tv, fridge, microwave and table & 2 chairs to eat at if you wanted. The room was clean and the bed pretty comfortable. The only thing that would have made it better was a pillow top bed. The breakfast they provide is yummy. We always went down right when it was available so we could head to the parks early. They always offered us a fruit & water to take with us. I will stay here again. Hopefully by then they will have the pillowtops on the beds like the Best Westerns have right next to the parks. But other than that they were very nice and when I asked for a second blanket got it for me right away.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We thank you for allowing us to provide you with hospitality during your Disneyland vacations. We understand how hard each of our guests work in order to save up to provide such exciting experiences for their families so we are glad to offer you some monetary relief--all the while not compromising your expectations! Our staff does our best to ensure that each of our guests is treated with superior customer care and we are just thrilled to have been able to continuously provide that for you. If you have any questions or need assistance with booking any future reservations, please don't hesitate to contact us at 714-373-3200. Kind Regards, Jessica

"Shockingly rude General Manager!"

3
04/05/2018

I showed up at the hotel at 10:30 in the morning. I had taken an early morning flight and left my house at 3:00 am. I requested Jessica Gonzalez, the General Manager at the reception desk, to give me the first available room. She kept on repeating again and again that

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, As mentioned at the time of reservation as well as on each reservation confirmation our guaranteed check in time is 3 P.M, as our check out time is at 11 A.M. Between the hours of 11 A.M. - 3 P.M. our staff is presented with a limited timeframe which we diligently use to ensure that our rooms are in their best condition for our next guests. We strongly encourage any guests to contact us prior to the day of arrival if they have any requests, such as an early check in. Please note that any requests are not guaranteed, as they are subject to availability. For any reservations at our property or any other, we advise guests of such policies so they are able to plan their schedules accordingly. Good day, Jessica Gonzalez

"Great Stay!"

5
22/04/2018

We had two rooms for our family and were in Palm Garden Inn to stay for a funeral. The staff was friendly and helpful and was kind to members of our family who came to visit us. WE could have not asked for a better stay. Breakfast was great and nice we could eat there before an early funeral service at 9:00 AM.

"Family get together"

5
20/04/2018

The facilities were great. Upon arriving, it took only a few minutes to check in. The room was very clean, had a spa and a shower...did not expect a spa in the room. Had a Keurig machine in the room so was able to get a fresh cup of coffee after the long trip. Free continental breakfast was available in the morning, the selection of items had something to please everyone. Checking out of the hotel was also as quick as checking in. I had stayed at this facility in the past and will do so again when travelling through the area.

"Business Stay in BW Palm Garden Inn Westminster, CA"

4
18/04/2018

I checked into this hotel for a business trip. It was very centrally located near my appointments and the freeway. Service was very good as well as the breakfast which remained open until 10:00am (unlike others that close by 9:00am).

"Won't Be Back"

1
15/04/2018

THE BAD: Check-in set the tone for the rest of my stay at this hotel. Bizarrely, the lobby smells like body odor, and the parking lot smells like feces. I stayed in room 103, which is around the corner from the lobby and immediately next to the ice machine. The foul sewage smell from the parking lot was really potent in my room, especially in the bathroom. There were long, black hairs on the hand towel and on one of the bath towels. The mattress and pillows are really uncomfortable, the A/C works well but makes a horrible grating noise, the walls and floors are thin enough that we could hear our neighbor's TV, and the noise from people visiting the ice machine kept us up all night. THE GOOD: There was a Keurig and 4 K-cups conveniently located in the room. I also liked the size, look, and layout of the room. The continental breakfast consisted of powdered eggs, sausage patties (mine had a piece of bone in it), cheese danishes, bagels, muffins, cereal, and DIY waffles. ANALYSIS: I won't be returning. It definitely wasn't worth the $130+ I paid; I've stayed at much nicer hotels for under $100.

"April Visit, 2018"

5
08/04/2018

In comparison to the Best Western we stayed at last May, this hotel and location was much better. We didn't experience any discrepancies and felt very comfortable. Breakfast items could have been a little bit better with variety, but the food tasted great! The room was spotless. The shower was challenging to turn on though until we figured out how it worked. Otherwise, our stay was very delightful. Thank you.

"Very good hotel, clean and well located"

4
17/03/2018

I recommend this hotel, very clean. Employees are very nice and professional. Hotel is well located, close to good restaurants. Rooms are big and well furnished. Only improvement point relates to the quality of the food for the breakfast.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, Thank you for your review on your past reservation. We thank you for your kind words and accept any suggestions towards improving our complimentary breakfast. Once again, thank you and we will see you soon!

"Pros and Cons"

3
04/03/2018

It was clean, the rooms were spacious, staff were nice and I loved the chocolates at the front desk. There was some cons like certain rooms smelled horrible and it was noisy at night, but overall it was okay and my experience was pleasant.

"Happy with my stay"

4
17/02/2018

I had a five night stay at Best Western Palm Garden Inn and I was happy with the service I received and the quality of the location and the room compared to what I paid. Not to mention free breakfast, parking and wi-fi. The breakfast menu and presentation could improve though.

"Close proximity to area attractions."

5
30/01/2018

Great boutique hotel with super friendly and helpful staff. Great central location to many nearby attractions made it easy to visit. It was close to the major freeway ramps so great to return to your hotel after a long day out. Clean with lots of upgrades.

"My birthday"

5
27/01/2018

Wanted to thank the staff at the Best Western Palm Garden Inn. The rooms were neat and organized. The staff was friendly and extremely helpful. I will definitely continue to stay at the Best Western Palm Garden Inn. On a scale of 1 to 10 I would definitely rate my overall stay a 10!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Kassandra, Thank you so much for your kind words. We are thrilled to have been able to provide you with exceptional customer care. We hope to see you again soon! Best Regards, Jessica

"Good, short stay at BW Palm Garden Inn"

4
16/01/2018

Ellie at the front desk was great to get us into our room early on Saturday, which was a big help. The included breakfast was good as we took advantage of the waffles, sausages, yogurt, muffins and juice. The eggs were not too tasty. The room itself was clean with all the needed amenities, including a microwave and mini-fridge. The beds were a little soft, but did not affect our sleep in anyway. We did not us the pool, but did see active groundskeepers and housekeeping staff at work. Parking paces were small,but the hotel had enough parking for all of the guests. For the price we paid, the location was perfect and the overall experience was great.

"Don't stay here, or anywhere in this area"

1
07/01/2018

The hotel was dirty with homeless people in the stairwells, rude front desk staff, dark rooms, hard beds, broken AC United, tiny parking spots and leaking sinks. The house keepers are the only part of this hotel that are worth coming to see. Bless their hearts for dealing with this dump of a hotel

BWPalmGardenInn, Front Office Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon James, We are sorry to hear that your experience wasn't like that of the majority of our guests. We do however thank you for your remarks on our housekeeping staff. They indeed are great and strive to make each of our guest's experience as hospital as possible. We wish you the best of luck during your next trip. Best Western Palm Garden Staff

"Convenient, clean and comfortable."

4
02/01/2018

I've stayed at this hotel before and choose to stay here again. It's very conveniently located, clean, great bed and pillows, and a friendly staff. I rated this stay 4-stars instead of 5-stars because of the TV cable box getting stuck on programming and the battery died in the door lock to our room. Overall we enjoyed our stay and I would stay here again.

"hotel rate outrageous"

3
27/12/2017

The rates for the room was outrageous and the breakfast wasn't as good as Marriott Courtyard and prices BW was higher than Marriott. The reasons we staying at BW just the trafficking just horrible. The breakfast at Marriott is 10 times better than BW. The rate is much cheaper than BW. Next time Marriott not BW.

"Good Experience"

4
18/12/2017

Other than the breakfast being mediocre, we had a good experience staying at this hotel. The staff was friendly, it is in the a good location. We had a jacuzzi spa room, the jacuzzi is not quite big enough for two people but the idea was still nice. We both fit in it but it was not very comfortable.

"Awesome motel"

5
11/12/2017

This was a very clean and nice motel. We will stay again. Everyone was awesome. We were there for my grandsons baseball practice so we will definitely be back and stay at this motel. He has practice there a lot of the times so when he does and we need to stay we will stay here. Thank you

"Great Breakfast, greater pool"

4
10/12/2017

We came here for a quick family vacation to Disney. Really looked forward to having a good breakfast that was INCLUDED in my stay. After breakfast we went to the HEATED pool which was perfect since it was 60 degrees outside. The only thing I would change is the beds because they are pretty uncomfortable and the wood floors make everything feel sticky.

"Pleasant & Clean"

5
05/12/2017

My family and I stayed there in a suite for 4 nights. We were Having a lil vacation and visiting Disneyland. The location is prime, the staff is well dressed, great manners, and attentive to guest needs without hesitation. The breakfast was hearty, the hotel was clean, the wifi worked great, all the amenities were in perfect working order. We will be staying there again.

"Great Value and Wonderful Staff"

3
26/11/2017

This is a great find if you are looking for a modest hotel in a convenient location with great room rates. The rooms, and beds more importantly, are comfortable. There is also adequate parking and breakfast is more than just danish...However, there is a bit of street noise, and the hotel itself is a bit run-down. We are repeat visitors at the hotel because we have always had good service by the staff and think it is a good deal for the price.

"They Made our Thanksgiving Break Awesome!"

5
25/11/2017

It was Thanksgiving Day and we had to be out of our other hotel room by 11:00 a.m. Jessica called me and said our room was available earlier on Thanksgiving Day! She gave us an added level of comfort, especially since we were several hours away from home. Just a small gesture made everything excellent! We will be coming back! Upon arrival, Teolula greeted us and was able to check us in. Wonderful person!

"Comfortable Stay"

5
11/11/2017

Due to some maintenance issues at our home, we had to stay at a local hotel for a few days. We were pleasantly surprised at how nice the room was and how comfortable our stay was. It was a stressful time for us, but coming into a peaceful and clean space was very nice. Also, the staff was excellent and very helpful. They were very professional and attentive.

"Quick visit to Disney"

4
07/11/2017

So we came here as a family. I did my reservation online through this app. And everything went well with that. The staff was friendly and very welcoming. We used their pool, the water was super cold but the heat made it bearable. Their hot tub felt grear and it was very clean. Their pool towels were small though, available right there by the pool. Where there is also grills available to bbq. Our room was comfortable with two beds. The sheets were clean. We were on the bottom floor and the room had wooden floors. We had a small fridge, a tv, microwave, coffee maker, hair dryer, iron and a desk available to us. The restroom could use an update, it seem rather old. The towels were clean and they had shampoo and bodywash available. The breakfast was disgusting, at some point we all got sick from it. The eggs are probably from a box and were to watery. Their bacon was like turkey bacon and it smelled old and tasted old (we think that is what made us sick). The second morning we ended up just getting toast, some jams, fruit and yogurt. At some point there was no apple juice available, when we asked the stuff for it, they said well there is judt none ?? I mean I know is free and all, but I feel like things should be availabled if offered. Overall it served its purpose (for us to be close to Disney and the beach). Oh also there is a taco truck that parks there at night, best tacos ever totally recommend it.

"Staff hospitality"

5
25/10/2017

Jessica showed us hospitality as good as any 5 star hotel. Always on hand to help us and always had a freindly outlook. Hotel convenient to Newport Beach , and very clean well maintained fascility, breakfast was very good , changing hotel menu most days

"Very pleasant experience"

4
15/10/2017

First, the good: staff was awesome and accommodating, breakfast was superb for a 2 star hotel, cleaning staff was wonderful. The down side: because we got the room cheaper through Trip Advisor, we were given probably the worst room they had. It was not updated, old carpet old bathroom with wooden cabinets that were nailed shut and painted over. It was right next to the office and ice and vending machines. We did asked to be moved and they gave us a new room immediately. New room was amazing. Also, we were supposed to get room for $82 a night. The first and last night they charged us $101.

"Great!!!"

5
15/10/2017

Stay was very nice. I would recommend this hotel to others. Staff is super friendly and go out there way to help you with what you need. Location is easy access to a lot of things. They Also have a wal-mart down the street

"Nice hotel in OC"

4
17/09/2017

I enjoyed the stay at the one in OC. The room was good and the breakfast was decent. The bed was comfortable to sleep in and overall the room was very clean. I did not have any problems throughout my stay.

"Great staff loq quality beds and outdated"

2
04/09/2017

Very outdated bad quality beds. Very dusty floors. Beds were hard as woods. Location is not bad for travel distance to the huntington beach. Bud I wouldn't prefer it to stay with my family or my self there again.

BWPalmGardenInn, Front Desk at Best Western Palm Garden Inn, responded to this review
Agon, Thank you for taking the time to review our property. On behalf of our staff I apologize for not exceeding your expectations. Please rest assured that we will be using the feedback that you have provided us to improve the experience of our future guests. Sincerely, BW Palm Garden Staff

"You will want to come back next year!!"

5
23/08/2017

The staff from the front desk, to breakfast host,housekeeping and Landscaper are committed hospitality professional ensuring the guests are happy and well taken care of. Friendly, efficient, spotlessly clean rooms, well stocked fresh fruit and breakfast bar,helpful and welcoming staff make this a first choice stop! THANK YOU

"I loved it ,excellent."

5
08/08/2017

We stayed at this hotel for the us open of surfing.i had a blast .stuff were very helpful and the room was super clean,only the pool water was not very clean ,other than that everything was excellent.i definitely recommend it .

"Noisy air conditioning"

3
07/08/2017

Overall stay was pleasant. However the air conditioning system was very loud and difficult to regulate. It made sleeping well difficult. Room had hardwood type flooring which was definitely cleaner than carpeting. Staff was polite and friendly.

"Awesome"

5
02/08/2017

Everyone was working hard to make things nice for our stay. Checking in was easy and fast, easy parking. Very friendly and eager to get us into the room so we could start on fun times. Mornings were a great joy because everyone was always smiling and wanting to make sure we were okay. Life was so pleasant there for our 7 days at the Palm Garden.

"Bad Customer Service"

1
31/07/2017

Checked in. Said we do not give people who book through a third party a double bed room. We slept next door to a double bed room that was empty for all four nights. Lady was rude and entitled. Will never go back. It's a motel.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for reviewing your previous stay. As we mentioned during check in, you made your reservation directly through Expedia.com or an Expedia partner site, for a King room for 2 adults, not a room with double beds. Per your agreement through the third party you were granted with the reservation for the room type that was initially booked. We apologize for any inconvenience this may have caused your stay as we were unable to move your reservation to another room type since those room types were already specifically reserved previously by other guests. For any future reservations we do encourage all guests to book directly through bestwestern.com or the property itself to ensure the proper accommodations.

"Great Place"

5
31/07/2017

The hotel is clean, quiet and have friendly and helpful staff. We frequently stay in the Anaheim area and will definitely be staying here again. Would recommend this place to anyone wanting a great value for a great place to stay.

"Best Western Palm Gardens"

5
31/07/2017

Great place to stay in Orange County. We have been staying here for many years. It is down the street from "Bobs Burgers" a great place to eat. This location is close to many of the attractions in the area.

"Great Family Vacation spot"

4
28/07/2017

We had a wonderful stay. Front desk were friendly and helpful. Breakfast was awesome and room was clean and comfortable. Location is central to all kinds of family fun. Beach is close. Great restaurants near by as well. All in all we enjoyed the visit and will return.

"Never have been let down"

4
25/07/2017

Place is really good, the best part is they have a little taco truck out front of course not ran by BW but it is always good to get some tacos late at night. Its real close to the freeway, real easy to get around the area. Lot of shopping and restraunts in the general area. Very happy

"Best Western Hotel"

4
23/07/2017

Nice with pretty palms and banana trees. Odd location among car dealerships. Breakfast similar to most hotels and fruit of low quality. You can drive to the ocean which is about 15 minutes to the southwest.

"As Expected for Best Western"

4
13/07/2017

It's not bad. Not like a high end hotel. Rooms could've been bigger. Bathroom had some hair that wasn't cleaned up. A lot of exterior noise but that's not their fault. Breakfast was the typical hotel breakfast.

"Worst place to stay "

1
13/07/2017

I booked the room for 2 adults each room for 4 days and when we came To hotel and they want us to sleep both on one bed what they expect everyone is gay or something so they can sleep together after fighting with for 2 hour at 3am they gave us portable bed to sleep on wow I paid $800 for portable bed ... I ask them if they can work with me in the morning and get me double beds and they are not agreeing to that either just look at the pic and bed they gave me I would rather sleep in my car it's more comfortable then this... and they call them self 8.2 star rating winners I don't understand how they hell they get that rating

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Asim, I apologize for the misunderstanding which you encountered during your booking. As mentioned, you booked through Priceline for simply 2 adults, no children were noted during your time of booking. We have spoken with Priceline regarding your reservation and per your contractual agreement with them they are unable to do anything since the standard King room is suitable for two people. Understandably so we are not able to displace other guests who have made their reservations ahead of time. As a courtesy we have provided both rooms with a complimentary roll-away bed at no additional cost (normally $10/night). As we went over during our discussion, it is our priority to make sure that each of our guests are comfortable and satisfied with their accommodations. If that is still not the case with your current reservation we can reduce your reservation and waive any fees. For any future reservations we always encourage our guests to book directly through bestwestern.com or the property itself with the appropriate number of adults and children that will be staying at the property so we can best accommodate any needs. If you have any additional questions please contact us directly at 714-373-3200. Best, Jessica Gonzalez

"Wonderful Day Away"

5
12/07/2017

My wife and I got a jacuzzi tub room and it was excellent. We stayed for one night and relaxed in the tub. The timer on the jets in the tub was kind of short in my opinion (maybe an hour max) but otherwise it was a fantastic room. The bed was nice and we were very happy with the whole experience. We'll definitely be back again.

"Kenny"

5
29/06/2017

Excellent Stay! The hotel was clean and looked to be recently renovated. Room was a nice size, good big screen TV with cable channels, fridge, good size bed, nice size shower, etc. Front desk staff was very friendly, and he parking was great too.

"Loud!"

1
27/06/2017

The hotel is loud. There are kids running around constantly at all times of the night. If you get unlucky and have to stay by the pool you will be subjected to the yelling and screaming from adults and kids at the pool, so I would suggest staying away from the pool area. The front desk attendant was awkward. Wouldn't stay here again unless you have kids and don't have to work because you won't get much rest.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Jarron, I would not only like to thank you for staying with us but also for being so candid and bringing your concern to our attention. I am glad we were able to address your concerns in person and make necessary accommodations. As a general suggestion we try to ask our guests during the time of reservations what the purpose of their trip is because we are completely aware and understand that our business travelers have different needs and wants than those of our leisure guests. For any future reservations I will be sure to leave a note regarding an ideal room location for you. If you have any questions, please feel free to contact me directly at 714-373-3200. Sincerely, Jessica

"nice compromise between location and price"

4
15/06/2017

LA is very spread out, but this hotel presented a nice compromise between location and price. It is fit into a tight location, but we had adequate parking. Breakfast was nice, as was the pool. Near the 22 and 405 freeway to take you east or west. Also, you can drive south on Beach Blvd. for about 20 minutes to reach Huntington Beach, the ocean and the Pacific Coast Highway. The employees who checked us in and out were very friendly and helpful. We were happy with our stay here!

"Will come back !"

5
06/06/2017

Everything was great from beginning to end . It was a small trip and so worth the money ! Everything was clean . Rooms are clean and breakfast was ok. Ac was working and beds showers were clean ! Parking lot was small but was able to park every night ! Thanks again

"Thought we were staying in the suite haha"

5
05/06/2017

Great little hotel and very spacious room provided :) Very helpful and friendly staff. I just wish they provided the extra pillows that I requested and had a little more items on the breakfast menu but other then that, it was great! Will certainly stay at this location again if I'm in the area.

"NOISE NOISE NOISE"

3
03/06/2017

As the title says!!!! The clientele the night I was there seemed to be the " let's get drunk and be loud all night" type. The walls are paper thin and you can hear everything going on inside and out. Bed was ok. Linen was old and scratchy. Room decor nice and laminate flooring throughout is VERY nice. Nice friendly staff at check in.

"Room is OK for the price, but... "

2
01/06/2017

..It was not clean. There was long hair everywhere and a intense smell of closed room. Breakfast was a not ok. Not enough room for everybody and really dirty tables, chairs and floors. With that being said, the beds were really comfy and it was nice and quiet.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Reklamemannen, We apologize for not meeting your expectations and will use your candid feedback to help enhance our guests' experience. As mentioned we have a complimentary breakfast that is available to all guests from 7 a.m. - 10 a.m., which allows all of our guest to be able to enjoy our many complimentary items such as hot waffles, scrambled & hard-boiled eggs, a choice of meat, fruit, oatmeal, cereal, coffee, juices, as well as a generous assortment of breads. With such various food options we understand that our breakfast area may sometimes feel populous so we always allow our guests to use our outdoor seating which includes our pool area as well as take their breakfast to eat in our comfy beds. If you have any suggestions as to how we can improve our breakfast even more please feel free to send those detailed suggestions our way! Again, thank you for your review! Jessica

"No Accountability for Mistakes the Staff makes"

1
23/05/2017

I left an Apple Watch charger. Was told they had it and that they'd call back with the price it costs to ship it back to me. Never received a call back just a receipt for the charge and a tracking number. The shipping address was never confirmed with me, so they sent it to the wrong address. I asked why they shipped without confirming address and I get an apology from the staff member (Tony) that made the mistake.. told me he'd call me back with next steps. Then general manager, Jessica, calls me back and tells me it'll cost more to intercept the package, but when I ask her why I need to pay for their mistake she says the address was confirmed with me twice.. which was a COMPLETE LIE! Not only will they take accountability for their mistakes, but will make you feel as if you're the one lying! I asked Jessica for her superior's name and number and she told me that information was not available to me. Will no longer stay at any BEST WESTERN hotels.. a company like that does not need my business and I'll make sure to make everyone I know aware of this!!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Dear Aralim, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As advised during our previous conversation we unfortunately are not responsible for any items left behind after check out. We understand that at times things are left behind and we do our best to help accommodate any requests. We unfortunately are not responsible for the actual shipping costs but do offer the complimentary service, such as taking the time & any traveling costs to go to the post office and send out any items that were left behind. We apologize that you feel this way regarding your experience but we use whatever information is provided to us when a reservation is made by a guest. We do urge that you contact your post office to see what options you do have (mail interception, holding the package at the post office, etc.) Please rest assured, if the package gets sent back to the sender we will gladly send it to the new address you later provided. Kind Regards, Jessica

"Do not stay there!"

1
19/05/2017

The carpet was always damp, the beds were uncomfortably hard, the linens scratchy but the worst part was the extremely lumpy, sofa sized bed pillows with pillow cases folded over them. I called and asked for better pillows but never received them.

BWPalmGardenInn, Staff at Best Western Palm Garden Inn, responded to this review
Hazelblue19, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If you happen to have any specifics regarding on how to improve our complimentary breakfast, please let us know. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best Western Staff

"excellent"

5
11/05/2017

Everything was very nice and I would love to go back when I get my vacation. The employees were very kind and the room was really clean. The environmen of the hotel gave me good vibe through out all days and nights.

"Best Western Palm Garden Inn"

5
07/05/2017

I stayed at the Best Western Palm Garden Inn on a business trip. I was extremely satisfied with my stay here. The staff and front desk were super friendly and considerate of guest needs. The high speed internet was indeed high speed. The breakfast was delicious and had a good variety of items. The room I stayed in was clean, comfortable, and the privacy was good.

"Excellent place to stay"

5
01/05/2017

Love this property, staff is great, pool is always clean. The rooms are nice and the property is well kept. Will stay here for family getaways or couple getaways. Close to beach and all other stores or restaurants

"Family Trip"

4
01/05/2017

The hotel is good for the price. The parking is tight and I was not impressed with the breakfast but it is very close to Disneyland, Knott's and several restaurants. The staff were very friendly and nice. The pool is small but good enough for kids at the end of the day.

"Excellent Stay"

5
20/04/2017

We'll definitely stay here again !! From service to over all the whole stay was awesome. Very friendly staff. Always ready to assist in any way possible. I will recommend this hotel to friends and family for sure !!

"Excellent service"

5
16/04/2017

My stay was about the best ones i have had thus far with all the stays ever in a best western hotel. Other motels have a long way to catch up to this brand, maybe one day they will get the jist of business

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, We would like to thank you for your kind words regarding your stay. We are truly gracious to have guests such as yourself recognize the endless effort that we put into making each of our guests' stay delightful, welcoming and of course hospitable in all aspects. If you have any further suggestions on how we can continue to keep up the good work, please let us know; We are always willing to make our future guests' stay even that much better! Thank you once again, Jessica

"Quick trip"

5
14/04/2017

Made a quick trip for a 6k didnt want to drive up in the morning. Was easy to find. Easy and courteous check in. Great price. Nice clean room. Bottled water in room. Would surely choose here again. Great job

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Michele, First of all... congratulations on completing your 6k! We are delighted to have been able to provide you with a great location that was convenient for you and an even better service experience! We strive towards providing each of our guests a hospitable experience while they are staying with us and we are grateful to have been allowed the chance to do that during your stay. Once again, thank you for choosing to stay with us. We hope to see you soon! Thank you, Jessica

"November stay"

2
14/04/2017

The night before we stayed here, we were at BW near Santa Monica, which was very nice. Do not be deceived by the photos. The hotel is Ok visually, but the district is a bit shabby. Our room was very average, with hardly any natural light. The breakfast room was also part of reception, and odd. The worst bit was the hot tub which was so chorlinated, I could taste the fumes. My 12 year old son, who has NO allergies, complained of itchiness, and had a mild rash. We were only in it for less than two minutes. As an aside we went to a local Vietnamese restaurant (another review) - disaster.

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning Wendy and Marc, Thank you for the time to review your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to the large demand of our complimentary amenities such as pool and spa availability it is our utmost concern to maintain a sanitary environment which also complies with the Orange County Health Department's requirements. Please rest assured that I will contact our certified pool specialist in regards to your concerns. If you happen to have any further suggestions please feel free to send them our way. We are always willing to work towards making each of our guests' stay better than the last! Sincerely, Jessica

"Great experience"

5
10/04/2017

When we first checked in, the employee referred some food places and beaches to visit on our stay, very helpful! Staff was very kind and helpful! Great and safe location. Close to Walmart and Costco, freeway, gas stations and family friendly restaurants.

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, Thank you for taking the time to review your recent stay. We are thrilled to have been able to provide you with assistance needed throughout your stay. It is our goal to lead the industry in superior customer care and we are grateful to have been able to exceed your expectations. For any future reservations please feel free to contact us at 714-373-3200 and we will be delighted to assist you once again. Best Regards, Jessica

"Family friendly, reasonably priced vacation stay location"

4
08/04/2017

Nice, well maintained place. Pool and hot tub outside. Jacuzzi in room. Friendly staff. Breakfast was included in price. Only thing missing for me was an room safe, but that won't stop me from staying here again, if I'm in the area.

"Minutes from Disney."

4
03/04/2017

Stayed here on a short Disney trip. Rooms were cleaning and in good repair. Noticed maintenance staff doing a great job of staying ahead of the normal wear and tear. Overall a great price and location. Also close to the beach.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Travis, Thank you for taking the time to share your comments. I am very pleased to have been able to make your stay with us as hospitable, convenient, and enjoyable throughout your family's vacation. If you need any help with future bookings please don't hesitate to contact us directly at 714-373-3200. We hope to see you all soon! Warm Regards, Jessica

"Very clean property."

5
30/03/2017

The grounds were very well landscaped. I saw the maintenance staff working to great detail on the grounds. The desk staff were very bubbly. Housekeeping was very timely. Is located on a street which has many amenities - food, drive thrus, groceries, gas etc. Zero complaints!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Charlotte, We cannot thank you enough for your kind words regarding your stay. We are genuinely thrilled to have our efforts be evident to our guests. It's truly our goal to lead the industry in superior customer care and we are well aware that in order to do that every guest counts! We hope to see you soon and thank you once again! Warm Regards, Jessica

"Nice stay"

3
28/03/2017

This was a good, not great, place to stay. The beds were nice and it was nice having a small fridge, microwave, and coffee maker in the room. The bathroom was in dire need of a re-model, the tile and grout were old and baseboards old, the tub was yellowing and the shower handle was hard to pull on and off. The breakfast selection was very good!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Derek, Thank you for your feedback regarding your previous stay. We appreciate and encourage any and all types of feedback that will help us improve our future guests' stay. We are pleased to have been able to provide you and your company some of the amenities such as a mini-fridge, microwave, coffee maker, and of course continental breakfast in order to make your travels as convenient as possible. If you have any additional feedback please feel free to send them our way! Kind Regards, Jessica

"Unfriendly staff"

1
16/11/2016

I been charged twice. When I asked to have a copy of the receipt, they refused to give it to me. I feel that we ere not welcome there. When I asked to speak with the supervisor, I was told he/she is not available.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Dear Mr. Vo, I would like to start off by apologizing that you felt unwelcome upon your departure. We would never want any of our guests to feel such way so when we receive feedback such as the one left, we take it very seriously. Based on our previous conversation regarding your receipt we are glad to have not only been able to resend your copy but also to have been able to see that there was only a single charge as opposed to the double charge that was initially mentioned. We would also like to apologize regarding the misunderstanding regarding our check in policy. As stated in all of our booking sites our check in begins at 3:00 p.m. We do our best to accommodate any early check ins but unfortunately are not able to guarantee them due to factors such as: late check outs, cleaning processes, room inspections, and overall traffic from the previous nights. We are however glad to have been able to get you in earlier than the guaranteed time despite you having to wait. For any future reservations, whether it be at our location or any hotel in general, we always advise any guests that anticipate an early check in to notify the property in order to make a note of the request. That way the property is aware of such requests and are able to plan ahead in the attempt to satisfy our guests' needs. We hope that we have been able to clarify any miscommunication that may have arose during your stay. If not, please feel free to contact me directly. We would like to again thank you for your feedback and we wish your family and you a happy thanksgiving! Happy Holidays, Jessica

"ALOT LEFT TO BE DESIRED"

2
02/11/2016

I normally do not write reviews however I felt the need for this one. I have stayed in many BW Hotels and this one like I said " a lot left to be desired" was told it was right outside of Knotts Berry farm and was at least a 20 min ride from there and the room was clean but curtains had holes and there was a raging party at the apts next door tv was smaller then most and lamps didn't work and coffee maker was down but the beds were comfortable. I just thought this fell below par for Best Western . Breakfast was a plus at is always is at BW However when my kids went down there was very little left even though they were in the time frame for breakfast but it was good for what was there

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mrs. Arevalo, I would first like to apologize on behalf of our entire staff for not meeting your expectations. It is our goal to provide each of our guest with an ideal stay and when we fall short we appreciate our guest's feedback to ensure that we improve in any way possible. I would like to apologize for any misunderstand that may have occurred in regards to our location. We are indeed the closest Best Western property to Knott's Berry Farm with the distance of 5.7 miles, approximately 12-15 minutes depending on multiple factors such as the day, time, and in general traffic. The remaining properties in close proximity to Knott's would range anywhere from 6-8 miles. We also appreciate your feedback regarding our complimentary continental breakfast and please rest assured that I will speak to my breakfast attendants to ensure that each guest receives the breakfast experience that they deserve. If you have any additional questions or concerns please feel free to contact me directly at 714-373-3200. Best Regards, Jessica Gonzalez

"Family vacation 2016"

5
01/11/2016

My 3 boys and my self love this nice clean quiet hotel.The staff is very nice! Tony is the best at the front desk! Their is a lot of convient store and restraunts close by,and frwys minutes away. The rooms are nice and clean the beds are comfortable.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, It was an absolute pleasure to provide you each with a friendly, efficient, and convenient environment and we would just like to thank you for allowing us to accommodate your family during your vacation. We are always overjoyed when our guests not only notice but appreciate the efforts we constantly make to make their stay with us enjoyable! Please feel free to contact us directly at 714-373-3200 for any future reservations at property! Best Regards, Jessica Gonzalez

"Nice clean room, wonderful staff, convenient location"

5
25/10/2016

We stayed a week at this hotel to attend a family reunion in OC. Excellent guest services: professional, kind, helpful front desk staff and housekeeping team. Our double-queen beds room is on second floor, standard hotel amenities but very clean and spacious. Comfortable beds with crisp white sheets and fluffy pillows. Well maintained bathroom, plenty of towels and hot water. AC works fine. Good WiFi. Large free parking area. Quiet and safe. A short drive to Little Saigon and all the fabulous restaurants on Bolsa Ave. The beaches are 15-20 minutes away. There's an Enterprise car rental located across the street. Going back to LAX, we opted for airport SuperShuttle service (a big thank to Jessica and Tony at front desk for the great suggestion!) which picked us up at the hotel on time as scheduled and gave us a smooth ride to the airport. Definitely will stay here again and recommend to friends and family.

"Good for the Price"

4
24/10/2016

I had no real issues with the hotel it self. I took my daughter to Disney Land which was bout at 15 min drive from the hotel so it was great location and the rooms were decent for the price I really can not complain. The rooms were clean and the overall hotel was very quite. I think the best part was the taco truck that is there at night ....:)

"Travelball Break"

4
24/10/2016

We stayed at the Palm Garden Inn during our Baseball tournament. The staff were friendly and courteous from front desk to the Housekeeping ladies. Pool and Spa felt wonderful after all day at the park. Breakfast ok, hardboiled eggs.. blah, would have preferred scrambled. My complaint is the unfriendliness to families with small pets. This is a hotel that does not accept small dogs. This will be a deal breaker for my family when we come back to the area as I don't like leaving my small dog at home.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, We would like to thank you regarding your review from your previous stay. I would like to apologize about the not responding any earlier however we felt it was necessary considering that we had read your review and decided to make some adjustments based on your review. We are now glad to be able to provide our guests with scrambled eggs for breakfast. We do understand that some of our guests still prefer the healthier option of hard boiled eggs so we have decided to alternate both items throughout the week to further accommodate all of our guests. If you find yourself in another baseball tournament within our area we encourage you to stay with us and enjoy our new addition to our breakfast menu! Best Regards, Jessica Gonzalez

"Better than expected!"

4
10/10/2016

We made a last minute reservation at this location and were pleasantly surprised. It is a small property with very convenient parking. Our room was quiet and had everything we needed. The beds are not the very best, but definitely good enough. The staff is wonderful, especially Tony, who goes out of his way to help in every way possible. The breakfast was the best surprise! I usually cringe at the unhealthy choices offered in hotels. This one had hard boiled eggs, English muffins, yogurt, and fresh fruit. Of course, the usual unhealthy stuff was all there too--waffles, sugary cereals, breads, etc. They even had chocolate chips and M & M toppings plus whipped cream for the waffles!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, It is an absolute pleasure to have had you stay with us during your last trip. We would like to thank you for the kind words regarding the serviced you received. We are always grateful to see that our efforts to make each of our guests' stay as pleasant, convenient, and welcoming as possible do not go unnoticed. If you need any further assistance with future reservations please feel free to contact us directly and we will be happy to assist you promptly! Best Regards, Jessica

"Relax on Beach Blvd"

4
10/10/2016

I found this hotel to be relaxing, quite and clean. The staff are kind and attentive. The Internet access is good and the morning breakfast is satisfying. It is located close to a freeway. A good value for your money. Great place to stay for economy minded business trip.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. J, Thank you for taking the time to review your previous stay. We do our best to accommodate each of our guests whether it be a leisure or a business trip. We understand how important it is to not only have internet access but to also be provided with breakfast every morning while on business trips so we are pleased to be able to provide that to you at no additional charge. If you need any assistance with your next business trip in our area please feel free to contact us directly at 714-373-3200. Best Regards, Jessica

"PLEASANT"

5
29/09/2016

A return visit for us. Well situated, easy access, very comfortable.The front desk Staff excellent. The Manager, Jessica, delightful. Breakfast very good. We were able to leave some of our luggage there while we went to Seattle,as we come back there for a further stay.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mrs. B, We would like to thank you not only for your generous review but also for being such a great and loyal guest to us. Our property is very fortunate to have such delightful guests such as yourself and your son. We will see your son next year and we wish you the best of luck on your next trip, which we are sure will be adventurous in itself. Best Wishes, Jessica

"Excellent Stay"

5
26/09/2016

This hotel was very nice. The staff was great. Great experience. Breakfast was served every morning. The staff went above and beyond to make my families stay comfortable. Close to restaurant and shopping, the hotel was in walking distance to our venue and 16 min from Disneyland. Again Great Hotel.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, I want to thank you for staying with us during your recent visit to Orange County as well as your comment regarding our breakfast. We understand how time consuming as well as non-budget friendly it might be to go out to breakfast every morning while on vacation so we are glad that our complimentary breakfast provided you with more ease . We also enjoyed housing your family for your event in town and are thrilled that all of your planning for the wedding paid off! If you find yourself in our area in the future please feel to contact us directly at 714-373-3200. Best Regards, Jessica

"BW Palm Garden Inn"

3
18/09/2016

Beautiful motel with lots of wonderful workers. Enjoyed our stay. Our stay was brief in the area and we dreaded the traffic. We experienced one small problem with express check out that we requested and did not get.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for your review on your past visit. It is our vision to lead the industry in superior customer care and we are pleased to have been able to accomplish that despite your short stay. I do want to go ahead and apologize for the you not receiving your receipt via express check out. I would encourage you to contact us at 714-373-3200 or [email protected] with your confirmation number and we will verify that the email address we have is correct and send that receipt over to you promptly. Please let me know if there is anything else I can gladly assist you with. Sincerely, Jessica

"very confortable and friendly staff"

4
08/09/2016

very clean rooms, staff was very helpful all the time salt water pool! small hotel close to everything breakfast is alright, could be better but is ok.! what i liked the most was the friendly staff it was awesome very polite people attention to detail all the time

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Hello, We would like to thank you for your kind words regarding your stay. We do our best to provide each of our guests with the genuine and attentive customer care that each of our guests deserve, so we are elated to see that our efforts are providing to be effective. If you have any questions on your past or future reservation please feel free to contact us directly at 714-373-3200 and we will be pleased to help you! Best Regards, Jessica

"Good Stay"

4
07/09/2016

A good BW with lots of fresh fruit and good breakfast selections. No courtesy daily bottled water in room....only the first day. Bed was fine. TV good. Internet good, but needed daily refreshing or re-logging in. Room key needed recharging after two days for a five day stay.

"vaction"

4
05/09/2016

great place to stay, quiet,friendly. 75 cent for coke vending machine. the room is ok not that big. swimming pool only 5 meters, but good enough for the kids, they also have the spa next to the pool which is ok, not great.

"Stayed close to family for reunion"

4
28/08/2016

centrally located to a lot of attractions and easy to find. I liked it because it was a motel. pool was nice. the hot tub would have been nice but it had to many chemicals and when the jets were turned on it burned your eyes. other than that it was a pleasant stay.

"business"

4
28/08/2016

easily accommodated all done electronically, smiling friendly front desk staff, clean room, pool and spa. Quiet atmosphere, close to freeway, grocery stores, restaurant's and plenty of shopping of every type..

"Off to Disneyland!"

5
27/08/2016

We stayed here after two exhausting days in Disneyland. It was the perfect place to relax after walking miles and miles between Disneyland and California Adventure with two kids. This hotel is far enough away from the hustle and bustle of Anaheim so that it seems very quiet, yet it is close enough that the trip to Disneyland is quick and direct. We always stay at the Palm Garden when we are in the LA area. The beach is near and there are a number of very good restaurants close by. The staff is helpful and very cordial.

"Visiting Huntington Beach"

5
27/08/2016

We stayed at the Palm Garden Inn while we were visiting friends in Santa Ana and spending time on the beach at Huntington Beach. The hotel location makes it easy to get to both places with a minimum of fuss. The hotel is clean and the rooms are very good-sized. The suite we had was large and had two comfortable beds. We will return!

"Great Value"

5
08/08/2016

Quiet Orange county location. Perfect for vacationers (with cars visiting Disneyland, Knotts's Berry farm and the many beautiful south facing beaches. Easy drive to all of these area attractions. Great value for vacation travelers. I'm a native of S. Ca. that recently moved out of state but return regularly for business. I know S. Cal. very well and this location, for the money, is a hidden gem.

"i like this hotel as it is clean, safe and closed to the places I visited while I was in Orange county. i will come back"

4
03/08/2016

I am very satisfied with my stay at your hotel. will come back and recommend to my family. I like this hotel for its cleanliness, safety and closed to any place I want to go during my stay in orange county

"Great Time!"

5
26/07/2016

This was the perfect place to stay prior to going on a cruise out of Newport Beach. We were looking for a place that had a complete breakfast because we had an 8 AM deadline in Newport Beach. It worked out well because we barely made our deadline. But, we did have to skimp on breakfast.

"None"

5
22/07/2016

The summer last year, we had a chance to come and stay at this hotel. And this year we also had one more chance. We hope next year we will have another meeting, we would select this hotel for our team to stay. We recommend our friends to keep on staying in this hotel. This is a nice hotel and it is convenient due to close to a commercial area.

"Booked wrong night, GREAT Customer service. "

5
21/07/2016

Just need a room for 1 night close to Marina Pacifica and I screwed up and booked the wrong night. Luckily they had 1 extra room and they agreed to wave the cancellation fee, even though I booked through Hotels.com. Vi at the front desk was a ton of help with any questions I had and when I let her know I was checking out at 5:00am informed me of the breakfast to go. Pick 3 items and they will have it ready for you when you leave. Pool and spa our nice over all it's a nice hotel at a reasonable rate. Nothing fancy about it but clean and like I mentioned above an EXCELLENT staff.

"Would stay again"

3
21/07/2016

Staff very accommodating although upon arrival I had to return as there was a sign on the locked lobby that they had to leave and would return soon. Wanted guest to wait. Very warm in my car so I left and returned. Parking a bit tight, beds very comfortable and fairly quiet for being off a main hwy. I would stay again but a bit disappointed in the outdated and somewhat deteriorating bathroom.

"night stop over"

5
19/07/2016

check in was a breeze, room was clean and pool was nice. internet worked great and staff did a great job. I did eat breakfast there and it was clean and abundant. it was just a one night stay as I was traveling through. picked this location to attend a near by location of recreation. stayed here with my child and she loved the pool and breakfast as well. this is my second time staying at this location in the past two years.

"jkhu"

4
11/07/2016

I stayed in many hotels in Orange County in the past but I really like this BW Palm Garden Inn for the convenience, the staff, the cleanness, the parking, the reasonable price, One thing I don't like is to stay upstairs with many heavy luggages. I did and will recommend this hotel to friends.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay here and found our staff to be some of the most courteous and knowledge of those you have encountered. We truly strive to provide every guest with quality service and are committed to exceeding expectations. We would like to thank you for not only your loyalty but also your recommendations to others on our property. Thanks to guests like yourself not only is our staff able to improve, but also as a brand. We appreciate you and we will see you on your next stay! Jessica

"Nice location to Disneyland"

4
06/07/2016

We enjoyed our stay very much and the staff were very friendly and kind to us. Only issue we had were no elevator to second floor and the bed was very hard. This hotel provides convenient access to Disneyland with easy freeway access along with access to other stores and shops in the area. All in all we enjoyed our experience with this hotel and the staff.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Ruthann, Thank you for your kind review of your stay. We are delighted to have been able to provide you with superior customer care. I understand how not having access to an elevator can be an inconvenience, however in the future you are more than welcome to ask for assistance with carrying your luggage upstairs and our staff will be glad to do help. We hope to welcome you back to the Palm Garden soon! Kind Regards, Jessica

"Worth every penny..always our first choice"

5
03/07/2016

Best Western main reason we stay is the employees nicer than anywhere just like in Hawaii. You feel happy and comfortable next is price then cleanliness then location then breakfast and pool but mostly the workers all work hard especially front desk girl name Allie.wish them all the best.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Curtis, Thank you for your feedback regarding your recent stay at our property. All of our staff from front desk to housekeeping continually do their best to ensure that each of our guests receive superior customer care while they are with us, after all it is the least we can do! If you have any questions, please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

"Don't go here."

1
01/07/2016

Pool looks dirty. Room is bad. When we came in, there is paint splattered on the pool. Room smells bad, made one of us get a headache. Made us all want to get out of there fast, which we did the next day. Not relaxing. Staff's okay, but breakfast is not good.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good afternoon, We would like to thank you for taking the time to review your stay. It is unfortunate that you did not enjoy your time with us but we will use all of your feedback in an attempt to ensure our future guests enjoy their time while they stay with us. As for our pool, we take pride in ensuring that it is not only a clean but a sanitary area where each of our guests and their families can enjoy the California weather, as they should! To accommodate such enjoyable moments we work directly with our contracted pool cleaning specialist which attend to our pool at least 3 times a week. Again we would like to thank you for your feedback and we hope you have a good day. Kind Regards, Jessica

"Another great stay"

5
30/06/2016

I have visited this location several times in the past. Most places that I have returned to seem to deteriorate over time but not this place. It just seems to get better every visit. It is cleaner than almost all of the hundreds of places I have stayed over the years. The staff is better than 3 and 4 star hotels I have stayed in, even better than the 5 star hotels in France. Everyone is as friendly as can be. Every time they see you they ask how your doing and ask if there is anything you need or that they can do for you. The location is fantastic and close to Disney, Little Saigon, Beaches. All just a short drive away. They have free newspapers and a very nice breakfast. I have stayed in many places in this area and am so glad I found the Plam Garden Inn. I will continue to stay here on future visits to the area.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Richard, We would like to thank you for your continued loyalty to our property over the past few years. We are eternally grateful for all of your support and we are thrilled to have our loyal guests, such as yourself, experience first hand all of the changes we continue making to our property. Once again, we thank you and we will see you on your next trip! Kind Regards, Jessica

"Best Western Palm Garden Inn"

4
30/06/2016

Great Service and comfortable bed. Clean. Pool and jacuzzi were clean and nice. Breakfast was good, more that just cereal and yogurt. Great location - close to freeway and coast. All in akk a great place to stay.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Marc, We would like to thank you for choosing to stay at our property. We take pride in providing superior customer care for each of our guests and we are grateful to have been given the opportunity to do just that during your stay. Once again thank you and we hope to see you soon! Kind Regards, Jessica

"Service with a smile"

5
27/06/2016

Excellent customer service from everyone. Little Saigon right outside the door. You could walk to two Vietnamese restaurants. Traffic is very busy all the time. Very good BK but did get tired of boiled eggs. Michael, VI, Jessica and Ellie at the front desk were super. Michael recommended places to eat. Short drive to Anaheim and Huntington Beach.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for taking the time to share your experience with others, we greatly appreciate it! It was a pleasure to have you stay with us and we are thrilled to have exceeded your expectations! We hope to see you soon!

"Best western, Best hotel"

5
23/06/2016

The Jacuzzi in the living room is a great feature for a very relaxed stay. The cleanliness of the location and the courtesy of the staff are seamless. The air conditioning was very comfortable during an extremely hot day and the TV had all my favorite channels. Breakfast included fresh waffles, cereal, sausage patties and pastries, and hard boiled eggs. That with a cup of coffee and orange juice was just enough to start my day.

"The BW Palm Garden is a great place to stay in the Anaheim/Westminster area"

5
13/06/2016

Only 7 miles from the Anaheim Convention Center/Disneyland, the BW Palm Garden is a great place to stay. The garden-like exterior sets the atmosphere for a relaxing stay. The pool/hot tub are very well maintained. Great breakfast, comfortable bed--what more can a guest expect.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Call, As always it is a treat to see you and Mrs. Call stay with us over the years! We are lucky to have returning guests, such as yourselves, whom not only see our continuous growth but truly play a large part in our prosperity. Again, thank you for your support and we look forward to seeing you soon! Kind Regards, Jessica

"Surprisingly Nice"

4
12/06/2016

Visiting the area for the first time and wasn't sure what to expect. Room was nice, property was well maintained, staff was helpful and friendly, and they even surprised us with a crib in our room for our infant. We stay at a lot of Best Western properties and this was quite nice for the price.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Scott, We would like to thank you for taking the time to review your previous stay. We do our best to provide each of our guest with a clean, comfortable, and convenient stay and we are thrilled to have been able to do that during your stay with even the simplest act such as providing you with a play pin prior to your arrival. Again, thank you for your review and we hope to see you back soon! Kind Regards, Jessica

"Get what you pay for."

3
10/06/2016

Just wanted a place to sleep and that is what we got. AC is flaky and lights flash (they are on some timer motion sensor. Bed was comfortable and it was quiet. Close to knots berry farm. Breakfast is you standard BW. I doubt I would stay here again, but value is good for the area.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Amy, Thank you for choosing to share your experience with us. We are glad that you felt you received the value you paid for during your stay. As you mentioned, we do have motion sensors for our air conditioning units. The sensor motion is very reliable because it uses body heat and wave lengths to calculate whether there is a movement or not, thus allowing us to lessen our energy consumption to help protect our planet! If you have any further question, please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

"MY FAVORITE HOTEL IN SOUTHERN CA."

5
06/06/2016

Excellent hotel to stay at when in southern ca., hotel is clean and well organized, breakfast is one of the best that I have had at a hotel of this size. the rooms are very clean and well decorated with all the things you need. Pool is also clean and has a nice hot tub. Hotel is only a few miles from the ocean and many attractions. I would not stay in any other place when in southern Ca.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Peter, We would like to thank you for not only choosing to stay with us but also choosing to share you experience. It is our goal to provide each of our guests with a clean, friendly, and hassle-free environment while they are with us and we are glad to have been able to accomplish just that! As you mentioned, we are a central location in Orange County which allows you to be simply a couple of miles from areas such as Knotts Berry Farm, Disneyland, Huntington Beach, and the Long Beach Ports. We would like to thank you once again and we look forward to your next visit! Kind Regards, Jessica

"Nice hotel??????"

4
30/05/2016

We walked in and it was very nice and clean! Staff was nice, was beds were comfy! Only downfall was we were placed right in front of the pool and kids were very noisy! Other then that it was good. The pool was pretty small but it wasn't dirty so that's good, tv was good lots of channels, close to the beach, knotts berry farm, soke city

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
We are thrilled to have been able to provide you with a friendly and convenient atmosphere while you were with us. We do our best to provide each of our guests with the type of service that we would like directed toward us and we are glad to see it pay off. We do understand your concern about the noise level at the pool; Sometimes our kids and families are taking advantage of our refreshing pool and of course the California sun! We would advise you for any future stays to contact us prior to arrival and we would be more than willing to accommodate you in a location that is further from the pool area. If you have any questions, please feel free to contact us directly at 714-373-3200. Best Regards, Jessica

"Not Impressed "

1
27/05/2016

Initially we thought room looked nice and was large. Walls are thin and so is ceiling. You can hear other guests moving around. Person above us took shower or bath after 10pm, which we got to hear, and then our shower backed up when theirs drained. Sounds like it happens when we asked about it. Going to bed with a partially full bath tub because we have children and can't have it unclogged at this time of night.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
I want to take a minute of your time and apologize deeply for the inconveniences you encountered. It is not usual for our guests to have their shower backed up as described. However we appreciate your feed back as that has encouraged us to revise our current procedures as well as how to manage responses to such incident. If you have any additional problems or concerns, please give us a call directly at 714-373-3200. -Management

"Easy commute to Disney"

3
15/05/2016

Like the uncarpeted floors--feels clean! Big room with good AC and low noise. Comfortable bed and good towels. Looks recently updated. Front desk and cleaning people are helpful. Small but adequate pool. Because it is a "Disney commute" inn, park availability near your room changes often.

"Garden Inn"

4
11/05/2016

Hotel has made recent renovations which are pretty good; just need to wash uncarpeted floors more often. Otherwise, we are quite satisfied with this hotel. The breakfast is presented nicely and is adequate.

"Good place to stay."

4
03/05/2016

Great location for Westminister Manor wedding. Staff very helpful, and friendly. Allowed us to make several changes to our reservation. Spa room nice. Pool was clean. Great rate. Clean rooms, comfortable beds. Internet worked great. Keurig coffee makers in rooms!!!

"Questionable at best"

1
02/05/2016

The toilet was broken to the point that to flush it we had to open the tank and flush it manually. The shower head was basically welded to the wall. Our towels were damp, fingers crossed they just did not spend enough time in the dryer, but it wasn't worth the lingering suspicion that they were previously used. The rooms did not seem to have any sound proofing. We could hear everything, and when some of the rooms closed their doors our walls shaked. The breakfast was also really questionable. The sausage looked like it was boiled and their were cracked and stained hard boiled eggs. Other than that it was all sugar filled pastries and cereal.

"Excellent Service"

5
26/04/2016

This hotel had excellent service from front desk to cleaning ladies. They cleaned our room immaculate all 3 days we stayed there. The breakfast was good, the pool was sparkling clean. The grounds are kept really clean, and the staff is helpful and friendly. We were very satisfied with our stay. The location is 20 minutes from Huntington Beach, and 20 minutes from Seal Beach. They have roll a way beds that fit in the rooms with 2 beds, which is really hard to find down there! The beds are super comfy!

"Pleasantly Surprised!"

4
25/04/2016

Stayed here the weekend of April 23. We were exploring Long Beach and all the hotels there were either very expensive or did not seem like good hotels. Came across this one and the price was good and had good reviews, so we decided to take a chance. The hotel is about 15-20 min. from Long Beach and about 10 min. from Huntington Beach. We were very happy to find this Hotel is very nice! It may have been a motel at one time , which I loved, I prefer smaller hotels with rooms that open to the parking lot and not a long closed hallway. The rooms looked very nice, maybe even newly redecorated. Large room, sink outside of the bathroom, microwave, fridge and a Keurig coffee maker. Free breakfast that was very good, eggs, sausages, waffles, cereal, breads, coffee, tea etc... Front Desk was really nice, helpful and friendly.Close to many restaurants and stores, safe neighborhood. If needing a hotel within this area I would stay again!

"Stay here!!"

5
22/04/2016

Great location, friendly staff and FREE wifi in each room. The room was clean and came equipped with a microwave and fridge which was very convenient. there is ample parking that is free and the location felt safe. highly recommend this bw!

"Outstanding"

5
20/04/2016

Great staff, beds, hospitality and we felt that we were welcomed. We were treated with respect and outstanding service every day. It was one of the best hotel experience in over 6 years. We were given directions to the beaches, shopping and to the local Farmer's market.

"My second home"

5
30/03/2016

This is definitely my go to place when I'm in SoCal. My main trip was to go to Los Angeles, but I made sure to book this specific hotel 40 miles away, because of the quality of the place. I've tried another Best Western in Westminster but it was nowhere near as nice as this place. I'm definitely coming back.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Kim, Thank you for not only your kind words on your stay but also for being so loyal to us. We definitely appreciate it and we can't wait to see you next time! Sincerely, Jessica

"Friendly Staff"

5
28/03/2016

The front office girl during my check in was very helpful and extremely friendly. Made my check in experience real welcoming. Answered all my questions, polite and informative. I would recommend coming to this hotel.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Cesar, I'm thrilled to hear that the customer service you received while at our property exceeded your expectations. It is our goal to provide each of our guests with a friendly and hassle-free environment and I will be sure to let the front desk attendant, Ellie, know that she accomplished that. Once again we would like to thank you and we will see you next time you are in our area! Sincerely, Jessica

"Not bad but disappointed "

3
24/03/2016

I stayed with friends for 4 days last week and the stay was not bad but there were some issues. 1. I was not greeted as a Diamond Rewards Member. While this may not appear to be a big issue, Best Western values itself on making their rewards members feel wanted. 2. My fridge did not work. They brought a second one and that one did not work. They ended up buying one. 3. I was told by two employees, including Vi, the employee that checked me in, that a roll away bed was free. We needed it for one night and I was charged $10 for that night. I was disappointed. $10 is not going to make or break me and I considered calling Jessica, the manager but decided that $10 was not worth it. I don't think I will be staying here again.

"points for review"

4
22/03/2016

It was a pleasure. I was told I would get another 500 points for during the survey at checkout.The staff was always considerate and worked hard on my reservations for all stays. We enjoy the cleanliness and decor of the hotel. It is close to our respective residences. It is a good place to take a date night. The Internet is excellent and fast. The A/C might need some upgrades for two rooms. Go back to scrambled eggs and sausage and or bacon.

"no back up power when out of electricity in room"

1
15/03/2016

no back up power when out of electricity in room and called front desk many of many time and no respond. it was on morning around 7 when we are getting ready for business court at 8 am and room blackout when i was in shower and wait for 15 minutes before tried to call front desk to see if there is back up power in hotel but there are no one respond and disapointed when hotel have no back up power.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Wendy, I would like to apologize on behalf of our entire team for not exceeding your expectations. As you mentioned, during your stay there was a temporary black out in our location as well as the surrounding cities of Garden Grove, Huntington Beach, and all parts of Westminster. I have checked our call logs and was able to come to the conclusion that our front desk agent was not able to answer your call because he was eagerly and patiently contacting So Cal Edison so they could resolve the issue promptly. Fortunately they were able to do just that and the power was running within the next 30 minutes. We completely understand your dissatisfaction and are thankful that such incidents are rare. We will however take your feedback to best improve such situations in the future. Sincerely, Jessica

"Great Hotel Minutes From The Beach"

4
13/03/2016

Great hotel about 10 minutes from Huntington Beach. The staff is friendly and the rooms are large, clean and modern. Down the street from several restaurants, gas stations and a Starbucks. Highly recommended hotel!

"fantastic service!"

5
11/03/2016

I work in Orange from time to time and look forward to my stay at this Best Western. The staff really goes out of their way to make you feel welcome and they are so attentive. Great service, price and location.

"We Stay Here Several Times a Year"

5
28/02/2016

This is a great place for the money paid. We always stay here when we are in the area. Rooms are spacious, beds are comfortable and the in-room whirlpool bath is very, very nice. Staff is always pleasant and they provide personalized service. Really do love this place!

"Great value for money!"

5
26/02/2016

The location is central to everything. My husband loved the food truck outside! The rooms are nicer than I expected and bigger, too. Very accommodating with a crib for our small child. The breakfast was okay a few of the days, with bacon and eggs, but other days had hard boiled eggs which I didn't prefer. Not a lot of seating for breakfast and a bit of a strange layout, but fine. The pool is cold....even in the hot weather, I don't think the water is heated. I enjoyed the hot tub, though. Overall, a great experience. Highly recommended.

"What a great hotel!"

4
22/02/2016

We visited this location on 2/20/16 & 2/21/16. Enjoyed our stay immensely! The room was very clean, close to the pool, and quiet! The breakfast in the morning was great and the staff was extremely helpful and polite. Loved the spa bathtub as well as the softness of the bed. We were going to Knott's Berry Farm and Disneyland and this hotel is conveniently located near both locations. Only a short drive to Huntington or Laguna Beach as we'll. For the price and location, I will definitely be visiting again!

"Hotel"

2
18/02/2016

I did not care for the hammering and pounding above me for three hours while I was trying to rest. The breakfast was a D+ and not really worth the time I spent looking over the menu. the staff was attentive and listened to my concerns, time will tell if any of these issues are reconciled with me.

"Regulars for Life"

5
16/02/2016

This hotel is such a great value for someone who frequents hotels regularly. It is clean and decorated pleasingly. The staff is friendly and accommodating. It is very close to Huntington Beach and local shopping centers. It's quiet and their breakfast selections offer something for everyone, even the fitness/health minded like myself. Love that they offer boiled eggs and bananas. We will definitely be regulars for life.

"Great Place to stay"

5
01/02/2016

Came for a softball tourney and this was a great hotel. The staff was excellent with anything we needed. I will stay here whenever I'm in the area. The breakfast was good and good choices. Very quiet place and very comfortable.

"Great staff"

5
30/01/2016

I was greeted by a friendly front desk staff both checking in and leaving. This is an older building but has great charm. I would recommend this to any type of traveler from business to family. It's a great value for the location and the amenities.

"Great location, clean rooms, comfortable bed.... washroom could use a makeover"

4
29/01/2016

Stayed here when I went to a four day convention at the Anaheim Convention Center. It was about a 10 minute drive. The facility was extremely clean. As a matter of fact, I saw a staff member sweeping the parking lot one morning. The staff was friendly and extremely helpful when I asked questions about the area and/or directions. Lots of stores close by. The room was clean, beds were comfortable. The only negative was the washroom. It was clean but dated. No big deal thou. The pool and hot tub were clean and close to the rooms Free continental breakfast was good. I would not hesitate to stay here again. It's no Hilton, but it's clean and for the price well worth the money.

"Impressive Stay even at a sad time"

5
27/01/2016

I needed a find a hotel to stay near Cypress CA for my aunt's services and checked Best Western which I am very glad I did. Very impressive remodel to the room, Clean and nicely arranged. Friendly staff and good layout for breakfast the next morning.

"Great location for theme parks and beach"

3
18/01/2016

great location for beach, theme parks, shopping, freeway access. Room was clean, need to use better quality materials when updating room flooring. Hot and cold water is switched. No towels in pool area.

"Very Nice"

5
05/01/2016

Very Nice and Clean place to stay. My family has stayed here a couple of times when going to Disneyland. It is a nice place to unwind from a very busy day. Quiet and clean!! Nice staff and very helpful

"Chemical room"

1
22/12/2015

When we entered the room, we noticed a bit of a funky smell, but they had left the window wide open so it was diluted. We eventually closed the window and turned on the heat and took a shower. That's when things got horrible. There was a chemical odor coming from the bathroom that was so intense my eyes burned and I had to hold a shirt over my mouth to breathe in there. We left the window open overnight, but still both woke with significant nausea. We should have moved rooms, but we were exhausted. We felt that there was no way they could not have been aware of the odor in the bathroom. Aside from the odor, the sheets were like sandpaper, the pillows were lumpy bits of foam, and the mini fridge, and I mean mini, barely functioned. Hotel staff was very nice and the rooms seemed pretty quiet-we didn't hear our neighbors. Would not stay here again.

"Very Satisfied"

5
22/12/2015

We stay at this hotel because of the location to where we want to visit and for the cleanliness and amenities. Like I stated bef0ore the only two problems I had at this visit were the beds needed to be replaced and the tile grout in the bathroom needed to be scrubbed clean as it was quite stained.

"Not ADA compliant"

3
21/12/2015

The handicap room we stayed in was not at all what we have experienced in other motels. No walk in shower and grab bar in the wrong place and sink & counter top @ a very high level for wheelchair customers.

"good"

5
17/12/2015

Very clean room. just like home. staff very helpful. People at front desk where alway friendly and very helpful giving directions. They would print out google maps which help us find our way around to the sights, beaches and restaurants we want to go to.

"I Chose Average Because of the Breakfast"

3
05/12/2015

This motel is interesting as its a sub station for an ambulance company. Which to me means probably less chance of people coming in and messing around since the ambulance station is active 24 hours a day. The room was clean, they hae linoleum on the floor which makes it look very clean. The chairs were so so for comfort. Even though the breakfast was hot, the eggs were uninspiring and the bacon under cooked. Parking spaces are very narrow. The price was good for So California.

"Good experience"

4
29/11/2015

Good experience staying in this clean, comfortable hotel. We were in the area visiting family and stayed here for 5 nights and returned for 1 night (following a weekend trip to Las Vegas). A special thanks to Tony on the Front Desk - he was always very helpful, enthusiastic and friendly.

"Best Western Palm Garden Inn, Westminster, CALIFORNIA"

5
27/11/2015

We had wonderful service from a thoughtful, friendly staff. The hotel was in a good location, very near the wedding venue, and the price was reasonable. Further, our room was quiet, clean and comfortable. We enjoyed our stay.

"BW Palm Garden"

4
23/11/2015

We liked this hotel. It has nice people working there. The food was good and the food servers were very nice and helpful to the people eating there. We especially liked that the beds were hard enough. You did not sink to the bottom like a lot of places these days. The room was roomy and comfortable and the bathroom was a reasonably good size.

"COMFORTABLE"

5
22/11/2015

We had a very pleasant stay at this Hotel. Very welcoming Staff. Very happy and Friendly. Very well situated to the coast. Parking was easy. 24 hour front desk. Very helpful especially Junior and his co workers. Breakfast very good.

"A great place to stay, convenient and close to Anaheim for less money!"

4
21/11/2015

A pretty nice, well maintained property overall. Decent continental-plus breakfast with a pretty good item assortment. Quiet room, wood or wood-type floor in lieu of carpet is an interesting decor choice. Friendly staff. Comfy beds. Could not get the climate control to just stay on "fan" mode. Noticed cigarette butts being left on the floor of the upstairs exterior walkways and stairs for days on end....may be new, may be the same ones, but they stayed there throughout our 5 days there. Decent price alternative to staying in nearby Anaheim.

"Loved my stay here!"

5
12/11/2015

The hotel is clean and comfortable. The staff is very friendly. Great Wi-Fi connection. Comfortable bed. Great value for the amenities (fridge/microwave/ironing board). Loved that they provided sealed disposable cups.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Charlene, Thank you for your review on your recent stay! We are delighted to have been able to exceed your expectations. As you mentioned we have complimentary amenities such as iron/ironing boards, mini fridges, coffee makers, On-Demand cable, and high speed Wi-fi in order to provide each of our guests with as much of a convenience as they would have at home. We are also glad to see that our guest appreciate our sealed disposable cups which come included in each room. It really is a no-brainer for our property since the cups provide our guests with assurance that the cups they drink out of are sanitary, while also being able to use disposable cups that are not only recyclable but also made with materials from responsibly managed forests! Once again Charlene, we thank you for staying with us and hope to see you again soon! Sincerely, Jessica

"Perfect Place Close to Disneyland Area"

5
11/11/2015

Overall great place to stay, from the front desk we had Tony who was very friendly, helpful, and provided excellent service. The complimentary breakfast had a nice variety of food with some hot dishes such as bacon, sausage links, scrambled eggs, and fresh hot waffles. Our room with 2 queen beds was clean, quiet, comfortable, nice area,and near the pool and jacuzzi.The maids provided 1st rate service. We were centrally located with short driving distances to Disneyland, Knotts, the beach, John Wayne Airport ( SNA ) and freeway access, such as the 405 and 22. The price was affordable and we would highly recommend this place and we will definitely stay here again.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
John, We cannot be thankful enough to receive such great compliments regarding not only our property, but specifically our staff from guest such as yourself that have stayed at our location. Each of our staff members strive to make each of our guests' experience as delightful and welcoming as possible and we are thrilled to have exceeded your expectations! If you happen to come down to our location in the future, please don't hesitate to contact us directly at 714-373-3200. Sincerely, Jessica

"Comfortable Stay"

5
11/11/2015

I booked this Best Western hotel because of the comfortable stays I have had at previous times. My husband and children were attending a conference for our business of Moss Removal. They had several days of trainng and I knew they would need good comfortable rest. The beds at the hotel were comfortable, the room was clean, and the staff was friendly and helpful. We would definately be staying here again.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Lisa, Thank you for taking the time to review your past stay at our property. It is our absolute pleasure to be able to provide your entire family with a home away from home. We would also like to thank you for your loyalty no only to our brand, but to our specific location. In response to the honest feedback we receive from guests such as yourself we are able to calculate what works best for our guests and what they feel we need to improve on. If you have any additional suggestions/questions please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

"Great Place to Stay!"

5
09/11/2015

The Best Western Palm Garden Inn is a great place to stay in Westminster, CA. We came for a basketball tournament and picked it out of convenience/location. We couldn't have been happier with our stay. The rooms are beautifully remodeled. The staff is so accommodating and friendly. They brought extra towels immediately when asked. They brought extra pillows up late on Saturday night after I told them my son sprained his knee in a game and needed to elevate it. The breakfast is lovely, tons of food and so fresh! They even offered to clean off our table! Such great customer service by everyone on property. I would definitely stay there again when I'm in the area. Thank You ALL!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Trisha, Thank you so much for taking the time to review your past stay at our property. We are thrilled to have had your family stay with us during your travels. We can all relate to how hectic traveling may be -- especially when its for an event such as your son's traveling team, but we are glad to have made your stay as warm and hassle-free as possible! We are lucky to have the Next Level Sports Complex, MAPS Sports Facility, and the Huntington Beach Sports Complex all within a 5 mile radius from our location which allows us to also provide this type of service and convenience to other families who also travel based on sports needs. We hope your son's knee is doing better and if you you ever find yourself in our area please feel free to contact us at 714-373-3200 so we can gladly accommodate you! Sincerely, Jessica Gonzalez

"Simply the best!!!"

5
02/11/2015

My boyfriend and I visit Southern Ca every few months and are always staying at different hotels just to try them out and this is definitely our favorite! We arrived way before check in time and our room was obviously not ready (no biggie since we seriously were there at like 9am) but the front desk agent Tony was super nice about it and let us use the lobby bathroom to change so we can get our day started! He was very nice and interacted well with both my boyfriend and I! He called us when as soon as our room was ready despite it being hours before the check in time! During the check in process he was very nice and quick to get us checked in! About 15 minutes after being in the room Tony gave us a call to see how we liked the room and to see if there was anything he could help us out with! Room was amazing! Very spacious, clean, and just perfect! Breakfast was also great! There were many things to choose from! Overall my boyfriend and I had an amazing experience and will most definitely stop staying at random hotels and stick to this one for our future trips! Kudos to Tony for being such a great front desk agent and leaving us wanting to come back! In regards to housekeeping, there's not much I can say because we were in our room when they got to us so didn't have the opportunity to clean our room, they always seemed nice though! I think the only con I can think of is the placement of the hot tub room(one we stayed in). We noticed that it was in middle of two, what seemed like, family rooms. We were scared to turn on the tub and jets at the end of the night because we didn't want to disturb our neighbors and being a front desk agent myself, I didn't want to cause complaints! We will most definitely be back! Thanks Best Western Palm Garden Inn for making me not want to leave! lol

"An overall great place to stay!"

5
28/10/2015

Friendly staff, clean room with lots of amenities, nice pool area with attractive plants, handy location to name a few. Plus, near beaches and attractions with lots of nearby shopping and restaurants.

"Best of the Best"

5
26/10/2015

No complaint. Room is excellent according to value price. What else can you find in Westminster area for this kind of motel with peace of mind. I searched around everywhere and always end up booking at this motel for more than 15 years.

"Grate Stay"

5
08/10/2015

I would recommend this place to stay. It is close to many attractions. the room was great and comfortable. the staff were very helpful and polite.This is the third we stayed hear. This is a great value for the money.

"Great Stay for Disneyland Trip"

5
06/10/2015

My husband and I recently went to Disneyland & California Adventure park for a few days and stayed at the hotel. I was very pleased with the hotel overall. The staff was friendly with any interaction we had with them. Our room was clean and in fact did have the "hard-wood" floors pictured, which made it feel even more clean. The bed was comfortable and their outdoor pool/hot tub area was also nice. The breakfast area could get a little hectic each morning but they had a reasonable selection of items that varied a little each day and the staff did an amazing job at keeping everything restocked as it ran low. It was within 15-30 minute drive from Disney depending on traffic and ultimately very convenient for the price. I would recommend it to anyone wanting to stay near the parks for an affordable cost, but willing to drive to and from each day.

"not so curteous"

3
28/09/2015

Average hotel, but close to shops, dining, etc. Front clerk was not friendly; do not expect to get into your room even 15 or 20 minutes early. My son and daughter-in-law were made to wait until 3 pm exactly! They had just driven a long ways and we were told no room until 3 exactly! I have stayed at many hotels and have never had that happen

"Great staff, great hotel!"

5
24/09/2015

This is the perfect place to stay, whether long term or short, I wouldn't want to stay anywhere else! Tony and Jessica are fabulous and go above and beyond to make sure our stay was top notch. And it was! Breakfast is more like what the higher prices hotels offer, rooms are pristine clean.

"An excellent stay"

5
24/09/2015

A lovely hotel with a "tropical" feel and an excellent, caring staff. Clean room and everything worked. Whenever we stay at this hotel, we try to book a spa room even though there is a hot tub on the property. Repeat guests book this hotel early--don't miss out.

"Nice stop not too far from LA and close to the beaches !"

5
22/09/2015

Nice hotel, not too far from LA and close to the beaches and Disney. Spent 4 nights, great stay ! Friendly and efficient staff. Basic room but clean with all the facilities you need. At breakfast, you can get waffles, bread, danish, cereals, yogurt but also (differs each day) eggs, sausages, hamburgers, bacon,....) and of course coffee and fruit juice ! This hotel is 15 min from Surf City, 30 min from Long beach. 5 min from multiple restaurants and shops (Bella Terra shopping center) So don't hesitate, book this hotel for your next stay in LA ! I know where to stay for my next trip to LA !