Best Western Hotel Palm Garden Inn, Westminster

My boyfriend and I needed a last minute place to stay for the night because we were so tired. By the next morning when we woke up we seen we were bitten by bed bugs and we searched for them and sure enough it was bed bugs! I asked the hotel for a refund but they still haven't gotten back to me!

The BW Palm Garden Inn staff listen to you, are accommodating, offer solutions. Go the extra mile The Jacuzzi was soothing, the grounds offered laundry room, and a variety for breakfast! They are quick to respond to your needs!

It took 30 minutes to check in. They were not flexible on the check in time. Front desk lady was not friendly at all. The Tv remote was not working. We switched rooms only to find out there were bugs coming out of the bathroom floor grout. There was a good part in this review. Coffee maker was nice and parking was decent.

Best Western Palm Garden Inn, Owner at Best Western Palm Garden Inn, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am setting up a meeting soon to retrain the staff in hospitality. Once again, I do apologize that you did not have a great experience with us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-373-3200. Sincerely, Michael Nguyen General Manager Best Western Palm Garden Inn

I had a good stay. Staff was sweet and friendly. Breakfast could be improved. The location is very central in the LA area an close to a number of food options, including various Asian food. Rooms are spacious.

Wish I could give zero star. They told me that one of my two reserved rooms wasnt available due to the maid not got the room cleane and told me to go to the other Best Westen closed by which they called them. But they didnt even call the other BW hotel. This happened in at 11pm during cold weather and i had an infant waiting in the car. Staff always said nothing they could do, it was not their responsibilty to have the room available even though it had been reserved two week before. Staff also messed up the credit card charge for the other room i booked when checkout. I truely dont recommend this hotel for anyone.

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
Dear, Phuong Ha Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 714-373-3200. Sincerely, Michael Nguyen General Manager Best Western Palm Garden Inn

This place honestly exceeded my expectations by not only with their customer service but with the quality of the room, considering the price. I would definitely recommend this place to my friends and family.

This hotel was filthy and unsafe. There was ejaculate and some other fluid on the tub, an ant infestation in the bathroom, the windows were so thin we could hear every conversation people were having at the pool, homeless people were knocking on the doors randomly, and the staff on call were very rude. I understand young people being hired for jobs like this but they ACTED like stereotypical bratty teenagers who didn't want to have to deal with a complaint. We checked out within an hour and we're denied a confirmation of this from the front desk and are still waiting on our points and gift cards to be refunded. The ONLY thing this hotel got right was the follow up from management the next day.

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
Dear Lara Dominick, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-373-3200. Sincerely, Michael Nguyen General Manager Best Western Palm Garden Inn

On October 12 We booked and paid non-smoking room with king size bed in Best Western Palm Garden Inn, Beach Boulevard, Westminster, CA for our vacation on October 25-27. Then we went to hotel host delivered info that they don't have room for us. He offered two queen beds room, but we need to pay additional money for it. We accept this room ( it was 8.30 pm}, but then we opened the room's door and entered into the that room we couldn't to breath. It was smoked just 5 mim ago place. The host was rude. I would to recommend traveler avoid this awful hotel.

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 714-373-3200. Sincerely, Mike Nguyen General Manager Best Western Palm Garden Inn

Staff was friendly, room was clean and well taken care of (could use more the. One pillow). Pool was clean and refreshing. Great location, right off freeway and only a short drive to Huntington Beach!

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
Thank you for your kind words, we hope you stay with us next time you come to orange county. We will definitely provide you with extra pillows upon request next time. Thank you so much for the time you took to leave us words for improvements.

No no. Very rude staff. The photos on the site are invalid. You will be given one answer to any question, now covid in July 2021. There is a problem with breakfast, (covid is probably to blame) 12 July 2021 The hot tub does not work. The pool time has changed, and it is not written about it anywhere. Because of this, I did not manage to dry the head of the children and they came to our room at 11:10 am and said that they would issue an additional bill. The receptionist scared my kids 5 years old. They poke me in the face with a contract that I have to leave the premises at 11:00. My reaction is to appeal to the public, since I am not protected from the arbitrariness that is being done in this place. This is really happening now. Maybe the administrator has problems in the family, and she pours it out on clients. The experience is very sad, because my children are involved in this and we left in tears.

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
We are sorry we did not live up to your expectations.

This was our first time staying at Best Western. We weren't expecting a high end hotel, just a clean room for the night. I did the easy check in but when I arrived it still took a while to check in and get our room. No big deal. I think the guy was soon. Front desk was friendly but nothing special. Room was dirty and we weren't able to use any amenities. Hot tub was dirty. It was also falling apart. The shampoo/conditioner bottles were completely empty. Useless. Basically were just used for show. There was a dirty wet towel in the fridge and it was also leaking. The tv did not work or the remote. The door to the restroom was spit in half. Walls are thin. Curtains were dirty. Also, there was able 4 spiders in there we had to kill. This place needs an update or atleast a VERY DEEP clean. I would upload the pictures if I could.

Steve Park, Owner at Best Western Palm Garden Inn, responded to this review
Hello Chanproe, On behalf of my entire team, we are extremely sorry we did not exceed your expectations. Thank you for leaving us a detailed review We will begin to take action to better the guest experience. Please feel free to contact me at (714)373-3200 Julissa Cortina General Manager

It's a great property clean and I had a view of my vehicle the hike time. The pool are is very relaxing and a great spot to destress. The room was very clean I had a great view from room. I will definitely be back here.

There were so many flies when you walked out of the room it was kind of gross in the office by the ice machine by the car in the stair well im not exaggerating there's definitely a problem im not sure what it is but they need to address it

Hotel was very clean and staff was friendly and helpful. Rooms were fairly modern and provided a quiet sleep after busy days full of Disney. Good option for those who want to stay a bit further from the resort (20 min car ride) and save some money. They also have free breakfast! While it was the same each day, it did the job and no complaints other than the AC unit being awkward to control.

This has been My Go-To place to lodge when I am visiting the Long Beach area. It is convenient to get to downtown Long Beach from Westminster Boulevard and is easy access to Highways and Huntington/Seal Beaches. Price is usually great per night (depending on time of year-as prices fluctuate at all hotels). Customer service is good and it is nice having free breakfast, even though lounge is small and can be crowded (Especially when there are a bunch of kids using the ONE waffle maker!) Solution, invest in one more Waffle maker. All these issues are little ones and do not have any bearing on my satisfaction. It is a great place and a good value for the price.

The Hotel was easy to find, the check in and out were quick and we felt treated carefully. The young woman at the desk, was so friendly, personable and helpful. The young man Tony was so responsive and did everything he could to make our stay more enjoyable.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. I will go ahead and notify our front desk staff employees of the positive feedback you have provided us. We hope to see you again in our future reservations!

Family friendly hotel. The staff is very welcoming. The rooms were nice and clean. Very quiet and good tv channels. The only thing we were not impressed with was their breakfast. The food needs improvement.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. This feedback will help our property grow and provide superior service to all of our future reservations. We hope to see you again in our future reservations.

Room was very clean and comfortable. Breakfast was delicious! Lots of options; hot; loved having soft background music. All the staff we encountered were friendly and helpful. Overall a great stay. We will definitely be back next time we visit family!! Thank you!

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We hope to you see you again in our future reservations.

Kept our $100 deposit despite returning the room in excellent condition. Almost as much as the room rate. Hotel told us a receipt would be emailed but no receipt from the hotel was ever received. Avoid this scam hotel! Stay at hotels at least 25 nights per year and have never been charged twice for the same stay.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us here. We have looked into this matter and we already issued your refund upon check out. Please allow 3-10 business days for the amount to be refunded back into the card. If you do not receive the amount back into your account within those business days please feel free to contact the property so we can assist you further.

very good staying, quiet, close to many places to go for eating, shopping, and diversion, the hotel staff was so nice, the room was clean and the bathroom too. for sure I`ll go back at that hotel if I coming back to L.A

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us here. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We are located near plenty of shopping plazas, Disneyland, Knott's Berry Farm, and the Beaches. we hope to see you again in our future reservations.

We stayed here for a week. We chose the location because it was walking distance to several restaurants And famous destination. Our room was a double bedrooms and we couldn't have been happier. Staff was friendly and check in was efficient. The only thing Not good was my room out of shampoo but they have never changed it, they gave us the liltle bottle of shampoo instead

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. Thank you for getting that issue to our attention our housekeeping staff check the rooms and shampoo daily and replaced when low. We hope to see you again in our future reservations.

Always enjoy Best Western we've tried several others but Best Western at Palm Garden is the best rooms are spacious the front desk is awesome and the location is the best for Beach activities. Thank You

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for choosing to stay with us at Best Western Palm Garden Inn. It is our staff's goal to provide superior service and provide a professional experience to all of our guests. We hope to see you again in our future reservations.

The staff at the front desk are very friendly and kind and they will help you if you ask. Love staying at this place i will stay again in the near future. Clean rooms you will find here. Breakfast is good too

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time for providing feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We hope to see you again in our future reservations.

The hotel staff are very friendly and polite! There is a nice breakfast selection of fresh fruit, fresh bread items, low sugar cereal options and the coffee is good. Our room was comfortable and quiet. The mattress is a little on the firm side. The room was clean with all the amenities. Great location. Hop on the 22 freeway and your 15 minutes to Disneyland. Huntington Beach and Seal Beach also just 15 minutes. We'll stay again!

Best w, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. Our free complimentary breakfast time is from 6:30 a.m. - 10:00 a.m. We are located 15 minutes from Disneyland, 15 minutes from Knotts Berry Farm, and 15 minutes from Huntington Beach. We hope to see you again in our future reservations.

Good for One Night. Chose this hotel for the location, it was close to our venue. The bed was very comfortable, we did find out they had just got new matress's for the rooms. But room smelled like urine!

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. This feedback is important to us to provide superior service to all of our guest. Thank you for getting this issue to our attention we will have our housekeeping staff look into this matter and have it resolved. We hope to see you again in our future reservations.

We did 2 days at the beach and 2 days at theme parks. Having the breakfast available to us before heading out to attack the day was great! All the staff that we intereacted with were gracious, knowledgeable and polite. Would love the option to bring our puppy next time we stay. Keep up the good work, this stay is the reason we keep using Best Western1

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us here at Best Western Palm Garden Inn. We serve breakfast every day starting from 6:30 a.m. - 10:00 a.m. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We do want to apologize that we do not allow pets at our property unless they're a service animal. We hope to see you again in our future reservations!

my family and I stayed here for a night and honesty it was a pleasant experience. Friendly staff clean place and i loved that when i requested for extra towels it didn't take them an hour to get to my room. They got there within 5 minutes of me calling. coming back here when I visit next month

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We hope to see you again in our future reservations.

I booked this hotel on Friday, Sept.20-24 to visit my daughter in IRVINE. When I arrived there, they had messed up on my booking room because I supposed to have a room with jacuzzi instead of a king sz. So, I spoke to the general manager, TONY, who helped me out with this issues. At first we were misunderstanding about the booking that I had with hotels.com. He told me that EXPEDIA.COM didnt send them an email to confirm for my booking. So, Tony, told me he will not charge me for the night of my first stay and gave me the king sz without jacuzzi. And will have my room with jacuzzi ready the next day until my check out. So, I was just happy about how he helped customers with satisfactions. Anyway, the jacuzzi room I have was cleaned, with micro and fridge, and the only thing is I can hear upstairs people running around. BTW, my room is next to the swimming pool RM 116 which is close to the vending machine for drinks. This place is very convenient to WALMART, COSTCO, 7-11 store and restaurants. It is quiet and safe in this area. But about at least 20-25 drive to DISNEYLAND. Anyway, I had a great time here and would recommend to anyone.

This was our first time in a Best Western. Really gave us a good impression. Room is comfortable well equipped, breakfast has all what you need. Service was appropriate. Only cons: some rooms don't have a safe if you are accustomed to store your passports or other stuff. The hotel is close to a Walmart and on the street that takes you to Huntington Beach just a 15 minute drive away. Would definitely recommend for the price/performance.

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. Our rooms provide microwaves, Keurig coffee machines, refrigerator, Iron boards, and other necessary items our guest needs. We are near Walmart, Bella Terra, 6 miles from Knotts Berry Farm, 15 minutes from Huntington Beach, and 15 minutes to Disneyland. We hope to see you again in our future reservations.

We had a fab stay here. Such nice staff, a well equipped room and such a relaxing pool and spa. Breakfast was spot on too. The staff can't do enough for you. It's well located too - close to Disneyland and the Vietnamese area.

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. These feedbacks will help our property and staff grow. We are located in Westminster California and our location is next to Disneyland, Little Saigon, Huntington Beach, Bella Terra, Knotts Berry Farm, and more! We are glad you enjoyed and we hope to see you again in our future reservations.

We stayed at this property for 3 nights. Our check in was fast and smooth. Friendly staff. Nice room, clean swimming pool. It gets busy in the weekend. Free WiFi parking and breakfast fast are all included

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your most recent stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We have an outdoor pool area that opens from 9:00 a.m. - 10:00 p.m. and we also have a jacuzzi. We hope to see you again in our future reservations.

Went to Huntington Beach to visit family for a couple of days and stayed at a LaQuinta hotel for 3 days. On the 4th day we were to head south to stay at the Best Western in Mission Bay but didn't make it due to the wife having to go to the local Emergency room. After being discharged we made the decision to stay in the area another night then head back home to Nevada in the morning. We stopped by the Palm Garden inn to check on room availability to which we were pleasantly surprised. The concierge was friendly and accommodating. The rooms were nice and the price wasn't bad. The only issues we had was the A/C unit in the room was loud and the vending machines didn't take dollar bills (only quarters). The breakfast was GREAT!! Eggs, sausage, hash browns, yogurt, waffles and a selection of breakfast breads.

Best w, Manager at Best Western Palm Garden Inn, responded to this review
We take great pride in providing superior customer care and would like to thank you for choosing to stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. Thank you for the feedback regarding the issue that happened during your stay. This feedback will help us grow and to provide superior service to our future guest. We have a hot complimentary breakfast every morning from 6:30 a.m. - 10:00 a.m. We hope to see you again in our future reservations.

The bed was horrible it was like a king mattress on a twin box springs No soap in room of any kind. Bring your own water for coffee none in the room they had a pod system for coffee but no bottles of water.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for informing us of this issue during your stay with us. We know you have many choices for lodging. Thank you again for utilizing us and letting us know. These reviews help us to improve our services further.

Due to a cancelled event we ended up arriving WAY earlier then regular check-in time, but Tea asked us to wait a few minutes anyway so she could walk down to the room and see if housekeeping had finished with it yet. It was ready so she check us in rght then. Excellent service. ( I can name at least two other hotels that refuse early check-in even if the rooms are ready.) Every staff member we encountered greated us warmly each time we saw them. One of the best ovverall hotel staffs we have encountered, The property is very nice and the location is excellent for people who want to visit local attractions like Knotts Berry Farm, Disneyland, Medevial Times, etc.

Best w, Manager at Best Western Palm Garden Inn, responded to this review
We take great pride in providing superior customer care and would like to thank you for choosing to stay with us. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We will go ahead and relay the message to our employee of the positive feedback you have provided.

Had a great stay no problem calm and quiet time. Manager was friendly and made checking in Very easy. Will stay here again. No hassles i recommend to any one. You will happy with your stay and come back

Best w, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for providing feedback regarding your most recent stay with us here at Best Western Palm Garden Inn. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We hope to see you again in our future reservations.

My first time experience being in Cali was amazing. Staying at Best western was a pleasant experience. Luis helped check me in. He was very accommodating to my needs. He made sure I had fresh towels and linen, let me know when breakfast was which the set up looked great, food was great. The property is clean. Great sized pool. There really wasn't much to complain about. Overall perfect experience staying here. If you guys can please let Luis know I said thank you for your great customer service. He's a perfect example of what good customer service should be like.

Great location! Near Knott's Berry Farm, Disneyland, and Newport and Huntington beaches, with easy freeway access. The rooms are very clean and the staff were very friendly and helpful. Breakfast was also great!

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
We take great pride in providing superior customer care and would like to thank you for choosing to stay with us. We are about 6 miles from Knott's Berry Farm, 20 minutes from Disneyland, and to the Beaches. We have a hot breakfast every morning from 6:30 a.m. - 10:00 a.m.

Nothing really to complain about. Only issue I had was the floor in my room needed to be mopped. It appeared clean due to being a dark laminate wood floor but once I walked across it in socks I noticed it was dirty. You could tell it had been swept and that cleaning staff probably couldn't tell it needed to be mopped either. Other than that everything else was very clean.

Very nice quaint little place by the beach. Our room had a hot tub which was really nice for us. Love the Free Breakfast. The pool & Jacuzzi stay open pretty late which is nice. The girl at the front desk is very nice and courteous.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire staff, I would like to thank you for staying with us. I will share your kind comments with front desk agent that assisted you. We serve free hot breakfast every morning from 6:30 a.m. - 10:00 a.m. We hope to see you again in our future reservations. Please feel free to contact us directly if you have any further questions or concerns.

Stayed at the Palm Garden Inn. Staff very welcoming at check inn, even though I had a late arrival. Rooms were remodeled since the last time I visited this hotel. Tile floors a nice touch!! Breakfast was standard, but adequate. Staff was very polite and courteous throughout my visit. No complaints about this visit. I would highly recommend this hotel!

Highly recommended. It's a place that you really felt like in a five star hotel. The rooms are neat and cleaned the surrounding is peaceful. Neat and beautiful, my family's happy to experience the fancy place the best western could ever been offered. The pool is clean and blue likewise parking site is great and spacious.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire staff, I would like to thank you for staying with us. I will share your kind comments with our staff! Once again thank you and if we can assist you in the future please contact us directly. We hope to see you again in our future reservations. Please feel free to contact us directly if you have any further questions or concerns.

The hotel was removed from the street, which makes this a quiet location. There was plenty of parking. I love the breakfast area. The location was nice, clean, and welcoming. I would stay here again for sure.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
We would like to thank you for choosing to stay with us at Best Western Palm Garden Inn. We have a hot complimentary breakfast every morning from 6:30 a.m. - 10:00 a.m. We hope to see you again in our future reservations. Please feel free to contact us directly if you have any further questions or concerns.

Everyday from 4-5pm, We always have to wait in the car to wait for the room to be clean for us to go back in the room. We have to ask the front desk to make sure they clean our room everyday we stay. Horrible and annoying.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for informing us of this issue during your stay with us. We know you have many choices for lodging. Thank you again for utilizing us and letting us know. These reviews help us to improve our services further.

Had to travel to Anaheim again for a work seminar. Have stayed here at this BW multiple times. The rooms continue to be upgraded & from my experience are always clean; even the lobby & breakfast areas always seem to be upgraded. The staff is always nice & accommodating. It's also close to beaches which is convenient. I highly recommend if you're looking for a decent nice, clean room at an affordable price.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire staff, I would like to thank you for staying with us. I will share your kind comments with our staff! Once again thank you and if we can assist you in the future please contact us directly. We hope to see you again in our future reservations. Please feel free to contact us directly if you have any further questions or concerns.

Overall 4-4.5 out of 5. Stayed at the Best Western Palm Garden Inn for a few days in mid April on a last minute fun trip to LA. Exterior was average looking for a motel. The room was impressive though. Good size and very clean. Free breakfast was OK and had the usual items. Elie and other gentleman did good job of making sure food got replenished and keeping the area clean. Elie also works the front desk and she was helpful. Same for general manager Tony Le. Place appears to be well managed. Location is good. Extra maybe 15 min drive from places we wanted to visit. No big deal for us since we had a rental car. Area is safe and Walmart only about a block away. Costco next to Walmart caters to businesses rather than your regular Costco. Also close to Little Saigon. Ate at same pho restaurant (1/2 price pho) for 2 nights. Internet in the room was good and they have a laptop with printer near the front desk for guests to use. While LA hotel/motel rates have gone up a fair bit in past 5 yrs, Best Western Palm Garden Inn is excellent value for what you pay. I would definitely consider staying here again. Our room was on 2nd floor and there is no elevator but no problem for us since we didn't have any big piece of luggage. Good reviews here are well deserved. As a side note, I rented a car from Nu Car Rentals. Found them via expedia. Even with mandatory 3rd party liability insurance (since they don't accept Canadian insurance), cost was shockingly about 60% cheaper than company I usually rent from for past 10 yrs. Small company and there could be extra 20-30 min wait.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
We thank you for taking the time to provide feedback regarding your recent stay with us at Best Western Palm Garden Inn. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We have a hot breakfast in the morning from 6:30 a.m. - 10:00 a.m. Our location is in the middle of everything such as Huntington Beach, Disneyland, Knotts Berry Farm, and Little Saigon. We hope to see you again in our future reservations.

I booked a room at this hotel and after checking in found bugs in my bed under my sheets!!! Reported it to the front desk they said they could do nothing. I asked to talk to a manager that just so happened to be out of town and they said he would give me a callback. NEVER got a callback and was charged more than what was told to me. I dont recommend staying here the staff is HORRIBLE and the hotel is disgusting!!!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for informing us. We take pest very seriously. We have a contract with Terminix and property is checked for any pests regularly. Upon check-out, we did offer 15% off. We know you have many choices for lodging. Thank you again for utilizing us and letting us know. These reviews help us to improve our services further.

We stayed at the Best Western Palm Garden Inn for 5 nights and enjoyed every minute of it! Our room was nicely updated and very spacious. The beds were nice and firm and had many different types of pillows to choose from. The breakfast was great and had a lot of choices to pick from. Every day they had cereal, scrambled eggs, sausage, several types of breads and muffins, waffles and three choices of coffee. The coffee is available all day long and it was really good! We enjoyed sitting by the pool and the music by the pool was fun! The desk clerk asked us what type of music we liked and then she chose it for us. We also enjoyed the hot tub. It was quiet at night and the hotel was located in a convenient spot.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide us with feedback regarding your most recent stay with us. These comments will help us grow and to provide superior customer service. We have a free hot breakfast every morning from 6:30 a.m. - 10:00 a.m. It is our staff's to exceed all of our guest expectations and to provide a professional experience. We hope to see you again in our future reservation.

My husband and I stayed for my birthday weekend and felt at home. It is always difficult finding a good hotel close to my mother in laws but this hotel popped up and I couldn't be more pleased. We stayed a total of 3 nights and every night was comfy. The room was big the bed was comfortable and it had a mini fridge, Kerig and microwave! I was able to save a lot of perishable items and reheat them when I was hungry instead of buying fast food! The room was clean and it was non-smoking! The staff was super nice and helpful! The complimentary breakfast was tasty as well. This is going to be my go to hotel every time we visit! Thank you Beat Western for a wonderful stay and see you in August.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire staff, I would like to thank you for staying with us. I will share your kind comments with our staff! Once again thank you and if we can assist you in the future please contact us directly. The amenities that we have in our room is a microwave, a small fridge, and Keurig coffee machine with complimentary Keurig cups. We hope to see you again in our future reservations. Please feel free to contact us directly if you have any further questions or concerns.

We found problem such as - room in 2nd floor without elevator and we bring 2 big luggage with very difficulty - tv could not use until i could find that cable behind not working - key card problem when we go to breakfast and come back - shower quite low pressure

BWPalmGardenInn, Front Office Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Wonderful and friendly staff. Even loaned us a charger cable my sister forgot. Decent breakfast and room were updated and clean. Beds were comfortable. Check in was fast and again staff was very helpful answered questions and gave advise. Fast food is about a block and a half away walking. But with a car there are many options. Only 4 minutes from the Rose Performing center

BWPalmGardenInn, Guest Relations Manager at Best Western Palm Garden Inn, responded to this review
On behalf of our entire staff I would like to thank you for staying with us. I will share your kind comments with our staff! Once again thank you and if we can assist you in the future please contact us directly.

Overall I'm very pleased with my stay & will be staying here in the future! Tony the general manager was very professional & Ellie is very bubbly & helpful. Chris gets the job done & is courteous to everyone who's eating breakfast.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide feedback regarding your recent stay with us at Best Western Palm Garden Inn. It is our staff's goal to exceed all of our guest expectations and to provide a professional experience. We hope to see you again in our future reservations.

This affordable hotel was super clean, and the entire staff was friendly and helpful. 2 adults, 2 children, 2 queen beds, 2 nights. We chose this hotel for our Knott's Berry Farm vacay. It was safe and cozy. You can drive to the local Walmart in 4 minutes without going on a public street. The pool and hot tub were both clean. If you're a family looking to save money but stay safe and clean, this place is a fine choice. The desk staff are all wonderful and friendly. Special shout out to T, Chris, Ellie and Tony. Haha, our kids and I were in and out for breakfast quite a bit and the desk people were super every single time.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide us with feedback regarding your stay at Best Western Palm Garden Inn. We are glad you enjoyed your recent stay. We are located near Knott's Berry Farm and Disneyland. We have a hot breakfast every morning from 6:30 a.m. - 10:00 a.m. We are glad we could meet up to your expectations and we hope to see you again in our future reservations.

enjoyable place. Good customer service and clean rooms. The breakfast was good and the employees were very nice. Good price. The mattresses were comfortable and the location was good. They have an outside heater and tables that you can sit outside and eat breakfast.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide us with feedback. We take great pride in providing superior customer care and would like to thank you for choosing to stay with us. We have free hot complimentary breakfast every morning. We are located near Disneyland, Knott's Berry Farm, Little Saigon, and Korea Town. We are glad you enjoyed our new breakfast patio area that provides our guest with more space to eat. We hope to see you again in our future reservations.

Had a great visit enjoying some business and leisure. Friendly staff and comfortable stay with free breakfast. Close to many attractions, especially the beach. Had so many choices of restaurants nearby.

Great customer service. Very welcoming. Accommodating. My car battery died in the parking lot and they called triple a to come help me. So very grateful for that. Clean rooms. Nice hardwood floors and nice furniture. Working appliances. I would recommend this place to anyone. I will definitely be going back.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for taking the time to provide us with feedback, it will help our hotel improve. We thank you for providing us with positive comments regarding our staff, and the experience you had during your stay. We hope to see you to see you again in our future reservations.

I was staying with my family,we came to SoCal to go to Disneyland, This hotel was close to Disneyland. Easy access to the freeway and park. The staff gave great service, the rooms were clean and comfortable.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for filling out a review for us. We really appreciate your comments. It is our staffs' goal to exceed all of our guest expectations and to provide a professional experience at Best Western Palm Garden Inn. We are 15 - 20 minutes from Disneyland, and we are located next to the 22 freeway. We are glad you enjoyed your recent stay with us. We hope to see you again in our future reservations.

Staff is awesome and have availability for me when I was in a bind. Comfortable. Clean tub. Close bar. But if you get a early checkout with a breakfast on request expect muffins. apples and oranges. Wonderful place to stay and friendly people.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for filling out a review for us. We really appreciate your comments. It is our staffs' goal to exceed all of our guest expectations and to provide a professional experience at Best Western Palm Garden Inn. We have a complimentary hot breakfast from 6:30 - 10:00 a.m. We serve sausages, scrambled eggs, and many pastries. We hope to see you again in our future reservations.

The hotel was nice. My only real complaint was the dirtiness of the floors. Walked with no shoes on and my feet were disgusting. The beds could use some improvement. Other than that I was very satisfied with my stay.

They offered eggs, toast, waffles, coffee and some pastries for breakfast Breakfast area is small, and easily crowded. Walls were thin and we could hear our neighbors through the night. Despite that, the staff is very friendly, professional and helpful.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for filling out a review for us. We really appreciate your comments. These help us to improve our property and we strive to improve daily. It is our staffs' goal to exceed all of our guest expectations. We hope to see you again in our future reservations.

The place is very clean and the amenities are all ok. I was particularly impressed with the room design which was cozy and feels like home.The staff were all helpful and accomodating. I enjoyed the breakfast too. Would definitely book at Best Western Hotels in the future.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you so much for filling out a review and choosing to stay with us at Best Western Palm Garden Inn. We are glad you enjoyed your stay and able to accommodate you with our breakfast. It is our staff goals to exceed all of our guest expectations and to provide a professional experience. Our property includes a hot breakfast with sausages, scrambled eggs, and pastries. We will see you in our future reservations.

This is a great value and location. I've stayed twice in the past few months and it was a great experience. Very quiet, clean, good breakfast and the table in the room in addition to a desk is a great bonus. The wifi was very good also. Will be back.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello valued guest, Thank you so much for filling out a review and choosing to stay with us at Best Western Palm Garden Inn. We are glad you enjoyed your stay and able to accommodate you with our breakfast and fast wireless internet. Our property includes a hot breakfast with sausages, scrambled eggs and pastries. We will see you in our future reservations. Thank you

The rooms were average but good for the price. This was typical "you get what you pay for". This was an average or above hotel. It was very near a busy street, but far enough away to provide quite and privacy. The pool was in a simple fenced off area near the parking lot (but was being worked on when I was there). It is near everything including 15 minutes from Disneyland. I would certainly stay there again. The breakfast was "okay" expect scrambled eggs, and 1 hot meat, cereal, and small danish. They restock regularly, but if there are a number of people there, they can only expected to do so much replenishing. The food/dining area is very small and flows into the main office/check in area. When the area is busy you may not have a seat or table for breakfast and will need to go to your room and come back for more. With all that, I would still stay again and adjust, learn from prior experiences. The bottom line is "how less expensive do you need to go?"

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello Steven N, Thank you so much for filling out a review for us. We really appreciate your comments. These help us to improve our property and we strive to improve daily. We are 15 minutes from Disneyland, 20 minutes from Knott's Berry Farm, and 20 minutes from the beach. It is our staffs goal to exceed all of our guest expectations. We hope to see you again in our future reservations.

I've been coming here for years and rarely do I ever encounter any type of problems. The staff are truly down to earth people and go out of their way to make you feel like as comfortable as you can possibly be. The amount of effort they put in is ridiculous! I always leave very satisfied!

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello Thank you so much for filling out a review for us. We really appreciate your comments. These help us to improve our property and we strive to improve daily. We are grateful that we were able to meet your expectations during your stay with us. It is our staffs goal to exceed all of our guest expectations. Tony Le General Manager

Great location and proximity to attractions. Updated and clean rooms. Great breakfast choice I've paid at other hotels. Staff was friendly and very accomodating. Had a great time and will use again when we visit the area.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you, Thank you so much for filling out a review for us. We really appreciate your comments. These help us to improve our property and we strive to improve daily. We are near Disneyland, Knotts Berry Farm, Beaches, and Los Angeles County. We are glad you enjoyed our breakfast. We are striving to improve out breakfast. We hope to see you again in our future reservations! Tony Le General Manager

My first choice when traveling to Los Angeles California USA the location is ideal and quiet and safe even though its just off the main thoroughfare and a few blocksorr the highway .Parking is one of the best features of this location or ranks right up there with everything thing else .you will agree one you get here to unload

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello Mr. Yim, Thank you so much for filling out a review. Thank you for always choosing to stay with us at Best Western Palm Garden Inn. Our location is near Disneyland, and Los Angeles County. We do have free parking on our property. We hope to see you again in our future reservations Mr. Yim. Tony Le General Manager

We stayed in 6 hotels during a recent trip to California from London and this was the worse one by far. Room was really outdated and had a door to the next room where we could hear everything that went on. The front door wasn't sealed very well and the noise outside all night was really bad. Breakfast wasn't good either This was the most expensive (budget) hotel we used and the worse.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Good Afternoon, Thank you so much for filling out a review for us. We really appreciate your comments. These help us to improve our property and we strive to improve daily. We apologize for not meeting your expectations. Thank you again for staying with us. we look forward to serving you again. Thank you, Tony Le General Manager

Hotel cleanliness was ok. No elevator, hotel was so noisy. Staff was just ok. Breakfast selection was poor. Don't let their advertise fool you. I was so disappointed when I arrived and looked at their property - the property did not look attracted like it was on their advertise.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello, We sincerely apologize for not meeting your expectations, and we are disappointed that our hotel didn't meet your expectations. Our hotel is a small property and we do not have any elevators. For our breakfast selection, we do have scrambled eggs, sausages, breads, bagels, and other pastries. We apologize once again for not meeting your expectations for our breakfast. We hope to see you again in our future reservations and we hope to meet your expectations and exceed even further.

Not a bad hotel. Bed a little uncomfortable, very nice staff, breakfast was decent except OJ and very convenient location to the local hospital where I was visiting a friend. Would stay there again and recommend to others!

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Thank you for getting these issues to our attention. We sincerely apologize for any inconveniences this may have caused, and what you may have experienced. These issues usually do not occur. But, we hope you will come back and stay with us again. We are in a location, we are near Disneyland, Knotts Berry farm, and other local areas. We hope these issues do not have happen again during your next stay.

Just visited this Best Western 2 weeks ago for our trip to Disneyland for 3 nights and it was one of the best Best Westerns I've been too so far. They have great breakfast options and choices for you to choose from which is really a plus since it's all free. It could have well been over $20 per person at other high end hotels. The rooms seem really updated and remodeled so it really compares to some luxury star hotels at very discounted price. The staff is excellent and very helpful in places to dine with kids nearby. Can't wait to go back in couple of months. Hopefully we'll be able to use the pool by then with warmer weather as it looked really inviting.

Fairly nice room. No carpet (bonus). Linens were clean and good location for us. However we arrived late & there were ants in the bathroom. We didn't say anything til morning as we really didn't want to move rooms again or to spray while we were there. Other than that,everything was fine.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello Ms. Sparks, we are glad that we were in a good location. We are located next to the beach, Disneyland, and other attractions. We hope you had a wonderful stay even though you and your family may have encountered some issues. We hope that would have resolve that issue for you and hopefully would have had your stay better. Thank, Tony

The hotel is about 15 minutes from Disneyland on a nice area.The complimentary breakfast is fine with several options: scrambled eggs, meat patties, waffles, yogurt, bagels, bread, cereal, apples, bananas. Housekeeping must immediately improve though. You can tell they have no supervision.Overall experience was fine. Would stay again.

Hotel was nice, had hardwood floors which was nice. Breakfast was good and they kept it well stocked. The location was slightly inconvenient cause it wasn't off the main road and if you wanted to go north well it was difficult cause there was too many cars heading south so it was impossible to turn left from the hotel.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Hello, Thank you for taking your time your time to provide us with a feedback regarding your stay. Yes we are located on Beach Blvd, and it make take some time to make a left as the street does get busy. We suggest making a right turn and then making a u-turn. We are glad you enjoyed our breakfast and we will report this to our breakfast attendants.

This Best Western is at a Nice Location .... Very Close to the Shopping Malls.... Also Close to Knotts Berry Farm , Disneyland....Also very Close to Huntington Beach which has a lot of Good Food, Shopping & the Pier to go Enjoy the Ocean..... Thanks

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you Ray for taking your time to provide a positive feedback. We appreciate your you staying with us at our property, and we are glad that you were able to enjoy your stay with us.

Great stay ...would highly recommend this Best Western. Stayed her for a concert, conveniently located near everything and about 20 from the Pacific Amphitheater. I would highly recommend staying at this hotel.

BWPalmGardenInn, Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We are glad that you enjoyed your concert! As you mentioned, we are a central location in Orange County so we're thrilled that our guests get to enjoy from many fun attractions since there only a couple of miles away! If you ever find yourself attending another fun concert please feel free to give us a call and we will help with any accommodations! Best, Jessica

Location is closer to attractions than it seems on the map. Breakfast area is a little small but the food was hot and staff great at keeping it refilled. Friendly staff. Outdoor pool was great for the kids

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Howard, Thank you for taking the time to review your previous stay. As you mentioned, we are a central location in Orange County thus are a short drive from many attractions such as Medieval Times, Knott's Berry Farm, Disneyland, and Huntington Beach! We are located on a main highway and have easy access to both the 22 & 405 freeways so we'd like to think our guests appreciate the convenience! If you find yourself in town please feel free to give us a call to help accommodate any future reservations! Best Regards, Jessica

good location, nice comfortable room, very friendly hotel staff and convenient parking. It would be nice to have a gym. breakfast start at 7:00am which is kind of late. I like staying at this hotel whenever I am in the area. It is a safe place to spend the night.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Virata, Thank you for taking the time to review your current stay. It is always a joy to have you in house with us and we hope to see you again soon! Jessica

So we have just come back from 2 weeks in the states and what a quick holiday that was! Im going to be reviewing a few places over the next month of where ive been and where ive stayed and for those reading this im a person who tries to have a little standard and doesn't take a nonsense. After spending 3 nights in Las Vegas i knew coming to LA wasn't going to be no Luxor stay and i knew that i wanted something Cheep but not so cheep that i would end up in some Motel 6 feeling like im in a horror movie and when i pulled up to this Best Western i was fairly surprised on how nice this place looked. Last time we stayed near by we stayed at Travel Lodge Orange county and thats a different story so this place was at first glance a lovely place. After staying at the Luxor and having a room miles away from an elevator and awkward to get to they gave us a room on the top floor at the end of the parking area and i thought to myself no... i could do with something on the ground floor so after the room key not working i went back to front desk and asked them for something on the ground floor by the pool and the staff were very apologetic and gave us a room only a few doors away from the pool. The room had a Keurig Coffee machine in it, was clean enough and had a fridge and microwave in it and as rooms go it wasn't bad at all and i was very pleased with finding this little gem, the hotel it self is pretty close and even close enough for a little walk to Walmart and 7 eleven and a few other stores so made it very easy to stock up on a few bits a bobs for my very fussy eater daughter. The Pool isnt 100% clean, but clean enough to go in and just enjoy the hot weather which at one point was up to 47c while we were there and the pool was a welcome treat, they did have problems with bee's at the time by the pool area but not enough to put us off having a dip. The staff here are absolutely amazing and were very helpful and couldn't fault them at all and this is somewhere i will be coming back to again, the end of the day if you are looking for 5 star and want all the luxury of the expensive hotels then go and pay the money for it but if you are looking for something mid range and are willing to understand what these type of places are all about then this place is great, i actually liked this place better than the luxor in vegas just for what it had to offer for our family. Breakfast was great as well, waffle maker, toast, pastries, coffee, eggs and bacon or sausages, cereal and fresh juice but enough for you not to feel hungry again. To summarise this place for anyone wanting to stay here and visit disneyland california which is what we did, its a great place and staff are excellent, not 100% clean but rooms were but great for the money. it is what it is and i would stay here for a week no problem with my daughter again no poblem

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, Thank you so much for taking the time to write such a thorough review based on your stay. It was an absolute pleasure to have you and your family stay with us. It is our goal to provide each of our guests with superior customer care and we are always thrilled to know that we have done just that. We hope you enjoyed your vacation and we hope to see you soon. Best Wishes, Jessica

We stayed with our friends for the night. We were surprised at how dirty the rooms and common areas were. Rooms had a strange smell. For what they charge you can do a lot better and closer to beach. Thought it was a good place just to sleep. Good luck, way too loud. Won't be coming back

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon Ashley, Our team would like to apologize for not meeting your expectations. Please feel free to contact us at (714) 373-3200 with the registered guest's information so we could look further into your stay and any concerns you may have had. Best Regards, Jessica

We LOVED staying at this hotel. The week before we went economy and had a really negative experience. I decided to go a little bit nicer and I'm so glad that I did. Our favorite part of the experience was the amazing breakfasts. They had waffles, scrambled eggs, sausage, cereal, oatmeal packets, fresh made yogurt (super yummy), juices, bagels, real sourdough bread, doughnuts, English muffins, and more. It was delicious. Each day they would bring out different fresh fruit like strawberries, nectarines, grapes, etc. It was close to everything. It was a 20-minute drive to Huntington Beach Pier. We spent a lot of time there and loved it. It was also close to Disneyland and Downtown Disney. Little Saigon was very close by. There are also a few great parks nearby that the kids enjoyed. The room was very clean with comfortable beds. The location felt safe and secure. The front desk staff was kind and welcoming. It had been a long day and they offered me fresh fruit and yogurt. They set me up with my room and then helped me when I wanted to stay another night. They even got my next room ready before check out time so I could just move things to the new room. The lobby always had fresh fruit and they had a new fish tank with beautiful tropical fish. The property is beautiful. They have tons of trees and plants. I loved the grounds. The pool was clean, nice-sized and the perfect temperature. The hot tub was great. This is our new favorite beach hotel. We felt welcome and safe. I would stay there again in a heartbeat.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We are genuinely thrilled that you enjoyed your experience with us. We do our best to provide each of our guests with superior customer care and always appreciate it when our guests let us know that we have succeeded once again! We also thank you for your remarks on our breakfast and ESPECIALLY our new yogurt machine! We are glad that our guests are enjoying making their own yogurt parfaits! If you happen to need any help on any future reservations, please feel free to contact us directly at (714) 373-3200. We hope to see you soon, Jessica

We stayed here for two nights. After first night we were gone all day, no maid service, had to take out our own trash and ask for towels. Properties dumpster was overflowing with cardboard, garbage in lobby was overflowing (yuck) wish i took a picture and i would have if i knew what was to follow. When we checked out the manager Jessica told us that she smelled smoke and we would be charged $150. WE DID NOT SMOKE IN THAT ROOM!!!!! NEVER HAPPENED!!!!! She was very rude and dismissive. Read previous reviews where this SAME EXACT THING happened to others from the SAME EXACT manager. At the end of the day I've never dealt with a manager who was so disinterested in satisfying her customer. She lost our business and other people we know. Corresponded with Mike and Lauren from customer care with no resolution. Not understanding this companies business model. How can someone claim they smell something, rob a customer of $150, and everyone walks away? This is INSANE! Oh, by the way, it was our anniversary! Way to treat a rewards member on their special day! Next time I'll agree with the wife and splurge for a better experience. If we added the $150 we were robbed we could have gone oceanfront in HB. Guess you get what you pay for, live and learn ($150 later, an expensive lesson)

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Logerfo, As explained during check out we take our smoking policy very seriously. It is our promise to our guests to receive a smoke-free room and when our smoking policy is not enforced, then we also disappoint our guests who expect a smoke-free room upon check in. In efforts to make all of our guests aware of our policies we make sure to repeatedly go over them during the check in process. In cases such as yours where there is a cash security deposit involved, we take an additional step and have guests read over our policy and sign our security deposit agreement. We understand your frustration however it is up to our staff to ensure that our policies are followed in order to provide our future guests with the best possible experience. Best Regards, Jessica

The hotel is a bit older but well-maintained and quite clean. The room was quiet and there were no noisy guests during our stay. The front desk staff were cheerful and helpful. The free breakfast was typical - cereal, eggs, breakfast meat, waffles, bagels and other breads, juice and coffee. We were disappointed in only one aspect: the eggs served at breakfast were VERY salty. Other than that we had a very pleasant stay!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, We thank you for taking the time to review your stay at our property. We do our best to provide each of our guests with superior customer care and we are thrilled to have been able to do that during your stay. Thank you for bringing your concerns regarding our scrambled eggs to our attention. Please rest assured that I will follow up with our breakfast attendants and our food vendor to further investigate the issue. If you have any further questions or concerns please feel free to contact us at (714) 373-3200. Best Regards, Jessica Gonzalez

This place is a nice and clean Best Western. Great value. It is close to lots of tourist places. The staff was very friendly and the room was comfortable. Breakfast and wifi is included which just increases the value. It is a small property and sometimes gets a bit noisy, but to be expected since alot of families stay there.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon Kim, Thank you for taking the time to review your stay, we sincerely appreciate it. As you mentioned, we are are a central location in Orange county which allows our guests to easily navigate between locations such as Disneyland, Knott's, Huntington Beach, and Little Saigon fairly easily! For any future reservations, if you prefer a quieter location please feel free to let us know and we will do our best to accommodate any requests! Once again, thank you for your review and we hope to see you soon!

My husband and I have stayed at this hotel multiple times over the past two years. Our experience there has been consistently good. The staff is very friendly and helpful and the rooms are clean, with comfortable beds. The breakfast has a variety of options, and we especially appreciate that there are healthy options available. If you are looking for a luxury, premiere hotel you will be disappointed. But if you are looking for a very good value hotel in a convenient location, you should be pleasedl

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. & Mrs. Frankot, We thank you not only for your honest review but for also being so loyal to our property. We are always thrilled to have our guests come back to see us to catch up and to also see any new improvements that we have made throughout the months. As always, if you have any questions or need help with any future reservations please feel free to contact me directly at 714-373-3200. Best Regards, Jessica Gonzalez

Nicest hotel in the immediate area. I only stayed overnight, and did not get to experience this hotel in it's entirety. But the one thing that struck me was the HVAC in the room, it was at floor level, which would have been fine in a cold climate where heating is required. This is Southern California in the spring. Cold air sinks and pools on the floor if not circulated. Complicating the issue is a pedestal bad more than 30

BWPalmGardenInn, Owner at Best Western Palm Garden Inn, responded to this review
Thank you for your review on your previous visit. We appreciate any feedback from our guests since it allows us to only improve! We hope your next stay allows you to enjoy our pool area as well as our complimentary breakfast!

This was our second time staying at this hotel when going to Disneyland. It's not a far drive to the parks & what you save in price of staying further away from park is more than what you have to pay to park at Disneyland so that was ok with us. The first time was in a 2 bedroom suite & it was great with a bathroom separating the 2 rooms. Both rooms had little fridges & tv's. This time we stayed in the King room. It had a tv, fridge, microwave and table & 2 chairs to eat at if you wanted. The room was clean and the bed pretty comfortable. The only thing that would have made it better was a pillow top bed. The breakfast they provide is yummy. We always went down right when it was available so we could head to the parks early. They always offered us a fruit & water to take with us. I will stay here again. Hopefully by then they will have the pillowtops on the beds like the Best Westerns have right next to the parks. But other than that they were very nice and when I asked for a second blanket got it for me right away.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, We thank you for allowing us to provide you with hospitality during your Disneyland vacations. We understand how hard each of our guests work in order to save up to provide such exciting experiences for their families so we are glad to offer you some monetary relief--all the while not compromising your expectations! Our staff does our best to ensure that each of our guests is treated with superior customer care and we are just thrilled to have been able to continuously provide that for you. If you have any questions or need assistance with booking any future reservations, please don't hesitate to contact us at 714-373-3200. Kind Regards, Jessica

I showed up at the hotel at 10:30 in the morning. I had taken an early morning flight and left my house at 3:00 am. I requested Jessica Gonzalez, the General Manager at the reception desk, to give me the first available room. She kept on repeating again and again that

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon, As mentioned at the time of reservation as well as on each reservation confirmation our guaranteed check in time is 3 P.M, as our check out time is at 11 A.M. Between the hours of 11 A.M. - 3 P.M. our staff is presented with a limited timeframe which we diligently use to ensure that our rooms are in their best condition for our next guests. We strongly encourage any guests to contact us prior to the day of arrival if they have any requests, such as an early check in. Please note that any requests are not guaranteed, as they are subject to availability. For any reservations at our property or any other, we advise guests of such policies so they are able to plan their schedules accordingly. Good day, Jessica Gonzalez

We had two rooms for our family and were in Palm Garden Inn to stay for a funeral. The staff was friendly and helpful and was kind to members of our family who came to visit us. WE could have not asked for a better stay. Breakfast was great and nice we could eat there before an early funeral service at 9:00 AM.

The facilities were great. Upon arriving, it took only a few minutes to check in. The room was very clean, had a spa and a shower...did not expect a spa in the room. Had a Keurig machine in the room so was able to get a fresh cup of coffee after the long trip. Free continental breakfast was available in the morning, the selection of items had something to please everyone. Checking out of the hotel was also as quick as checking in. I had stayed at this facility in the past and will do so again when travelling through the area.

I checked into this hotel for a business trip. It was very centrally located near my appointments and the freeway. Service was very good as well as the breakfast which remained open until 10:00am (unlike others that close by 9:00am).

THE BAD: Check-in set the tone for the rest of my stay at this hotel. Bizarrely, the lobby smells like body odor, and the parking lot smells like feces. I stayed in room 103, which is around the corner from the lobby and immediately next to the ice machine. The foul sewage smell from the parking lot was really potent in my room, especially in the bathroom. There were long, black hairs on the hand towel and on one of the bath towels. The mattress and pillows are really uncomfortable, the A/C works well but makes a horrible grating noise, the walls and floors are thin enough that we could hear our neighbor's TV, and the noise from people visiting the ice machine kept us up all night. THE GOOD: There was a Keurig and 4 K-cups conveniently located in the room. I also liked the size, look, and layout of the room. The continental breakfast consisted of powdered eggs, sausage patties (mine had a piece of bone in it), cheese danishes, bagels, muffins, cereal, and DIY waffles. ANALYSIS: I won't be returning. It definitely wasn't worth the $130+ I paid; I've stayed at much nicer hotels for under $100.

In comparison to the Best Western we stayed at last May, this hotel and location was much better. We didn't experience any discrepancies and felt very comfortable. Breakfast items could have been a little bit better with variety, but the food tasted great! The room was spotless. The shower was challenging to turn on though until we figured out how it worked. Otherwise, our stay was very delightful. Thank you.

I recommend this hotel, very clean. Employees are very nice and professional. Hotel is well located, close to good restaurants. Rooms are big and well furnished. Only improvement point relates to the quality of the food for the breakfast.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Good morning, Thank you for your review on your past reservation. We thank you for your kind words and accept any suggestions towards improving our complimentary breakfast. Once again, thank you and we will see you soon!

It was clean, the rooms were spacious, staff were nice and I loved the chocolates at the front desk. There was some cons like certain rooms smelled horrible and it was noisy at night, but overall it was okay and my experience was pleasant.

I had a five night stay at Best Western Palm Garden Inn and I was happy with the service I received and the quality of the location and the room compared to what I paid. Not to mention free breakfast, parking and wi-fi. The breakfast menu and presentation could improve though.

Great boutique hotel with super friendly and helpful staff. Great central location to many nearby attractions made it easy to visit. It was close to the major freeway ramps so great to return to your hotel after a long day out. Clean with lots of upgrades.

Wanted to thank the staff at the Best Western Palm Garden Inn. The rooms were neat and organized. The staff was friendly and extremely helpful. I will definitely continue to stay at the Best Western Palm Garden Inn. On a scale of 1 to 10 I would definitely rate my overall stay a 10!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Kassandra, Thank you so much for your kind words. We are thrilled to have been able to provide you with exceptional customer care. We hope to see you again soon! Best Regards, Jessica

Ellie at the front desk was great to get us into our room early on Saturday, which was a big help. The included breakfast was good as we took advantage of the waffles, sausages, yogurt, muffins and juice. The eggs were not too tasty. The room itself was clean with all the needed amenities, including a microwave and mini-fridge. The beds were a little soft, but did not affect our sleep in anyway. We did not us the pool, but did see active groundskeepers and housekeeping staff at work. Parking paces were small,but the hotel had enough parking for all of the guests. For the price we paid, the location was perfect and the overall experience was great.

The hotel was dirty with homeless people in the stairwells, rude front desk staff, dark rooms, hard beds, broken AC United, tiny parking spots and leaking sinks. The house keepers are the only part of this hotel that are worth coming to see. Bless their hearts for dealing with this dump of a hotel

BWPalmGardenInn, Front Office Manager at Best Western Palm Garden Inn, responded to this review
Good afternoon James, We are sorry to hear that your experience wasn't like that of the majority of our guests. We do however thank you for your remarks on our housekeeping staff. They indeed are great and strive to make each of our guest's experience as hospital as possible. We wish you the best of luck during your next trip. Best Western Palm Garden Staff

I've stayed at this hotel before and choose to stay here again. It's very conveniently located, clean, great bed and pillows, and a friendly staff. I rated this stay 4-stars instead of 5-stars because of the TV cable box getting stuck on programming and the battery died in the door lock to our room. Overall we enjoyed our stay and I would stay here again.

The rates for the room was outrageous and the breakfast wasn't as good as Marriott Courtyard and prices BW was higher than Marriott. The reasons we staying at BW just the trafficking just horrible. The breakfast at Marriott is 10 times better than BW. The rate is much cheaper than BW. Next time Marriott not BW.

Other than the breakfast being mediocre, we had a good experience staying at this hotel. The staff was friendly, it is in the a good location. We had a jacuzzi spa room, the jacuzzi is not quite big enough for two people but the idea was still nice. We both fit in it but it was not very comfortable.

This was a very clean and nice motel. We will stay again. Everyone was awesome. We were there for my grandsons baseball practice so we will definitely be back and stay at this motel. He has practice there a lot of the times so when he does and we need to stay we will stay here. Thank you

We came here for a quick family vacation to Disney. Really looked forward to having a good breakfast that was INCLUDED in my stay. After breakfast we went to the HEATED pool which was perfect since it was 60 degrees outside. The only thing I would change is the beds because they are pretty uncomfortable and the wood floors make everything feel sticky.

My family and I stayed there in a suite for 4 nights. We were Having a lil vacation and visiting Disneyland. The location is prime, the staff is well dressed, great manners, and attentive to guest needs without hesitation. The breakfast was hearty, the hotel was clean, the wifi worked great, all the amenities were in perfect working order. We will be staying there again.

This is a great find if you are looking for a modest hotel in a convenient location with great room rates. The rooms, and beds more importantly, are comfortable. There is also adequate parking and breakfast is more than just danish...However, there is a bit of street noise, and the hotel itself is a bit run-down. We are repeat visitors at the hotel because we have always had good service by the staff and think it is a good deal for the price.

It was Thanksgiving Day and we had to be out of our other hotel room by 11:00 a.m. Jessica called me and said our room was available earlier on Thanksgiving Day! She gave us an added level of comfort, especially since we were several hours away from home. Just a small gesture made everything excellent! We will be coming back! Upon arrival, Teolula greeted us and was able to check us in. Wonderful person!

Due to some maintenance issues at our home, we had to stay at a local hotel for a few days. We were pleasantly surprised at how nice the room was and how comfortable our stay was. It was a stressful time for us, but coming into a peaceful and clean space was very nice. Also, the staff was excellent and very helpful. They were very professional and attentive.

So we came here as a family. I did my reservation online through this app. And everything went well with that. The staff was friendly and very welcoming. We used their pool, the water was super cold but the heat made it bearable. Their hot tub felt grear and it was very clean. Their pool towels were small though, available right there by the pool. Where there is also grills available to bbq. Our room was comfortable with two beds. The sheets were clean. We were on the bottom floor and the room had wooden floors. We had a small fridge, a tv, microwave, coffee maker, hair dryer, iron and a desk available to us. The restroom could use an update, it seem rather old. The towels were clean and they had shampoo and bodywash available. The breakfast was disgusting, at some point we all got sick from it. The eggs are probably from a box and were to watery. Their bacon was like turkey bacon and it smelled old and tasted old (we think that is what made us sick). The second morning we ended up just getting toast, some jams, fruit and yogurt. At some point there was no apple juice available, when we asked the stuff for it, they said well there is judt none ?? I mean I know is free and all, but I feel like things should be availabled if offered. Overall it served its purpose (for us to be close to Disney and the beach). Oh also there is a taco truck that parks there at night, best tacos ever totally recommend it.

Jessica showed us hospitality as good as any 5 star hotel. Always on hand to help us and always had a freindly outlook. Hotel convenient to Newport Beach , and very clean well maintained fascility, breakfast was very good , changing hotel menu most days

First, the good: staff was awesome and accommodating, breakfast was superb for a 2 star hotel, cleaning staff was wonderful. The down side: because we got the room cheaper through Trip Advisor, we were given probably the worst room they had. It was not updated, old carpet old bathroom with wooden cabinets that were nailed shut and painted over. It was right next to the office and ice and vending machines. We did asked to be moved and they gave us a new room immediately. New room was amazing. Also, we were supposed to get room for $82 a night. The first and last night they charged us $101.

Stay was very nice. I would recommend this hotel to others. Staff is super friendly and go out there way to help you with what you need. Location is easy access to a lot of things. They Also have a wal-mart down the street

I enjoyed the stay at the one in OC. The room was good and the breakfast was decent. The bed was comfortable to sleep in and overall the room was very clean. I did not have any problems throughout my stay.

Very outdated bad quality beds. Very dusty floors. Beds were hard as woods. Location is not bad for travel distance to the huntington beach. Bud I wouldn't prefer it to stay with my family or my self there again.

BWPalmGardenInn, Front Desk at Best Western Palm Garden Inn, responded to this review
Agon, Thank you for taking the time to review our property. On behalf of our staff I apologize for not exceeding your expectations. Please rest assured that we will be using the feedback that you have provided us to improve the experience of our future guests. Sincerely, BW Palm Garden Staff

The staff from the front desk, to breakfast host,housekeeping and Landscaper are committed hospitality professional ensuring the guests are happy and well taken care of. Friendly, efficient, spotlessly clean rooms, well stocked fresh fruit and breakfast bar,helpful and welcoming staff make this a first choice stop! THANK YOU

We stayed at this hotel for the us open of surfing.i had a blast .stuff were very helpful and the room was super clean,only the pool water was not very clean ,other than that everything was excellent.i definitely recommend it .

Overall stay was pleasant. However the air conditioning system was very loud and difficult to regulate. It made sleeping well difficult. Room had hardwood type flooring which was definitely cleaner than carpeting. Staff was polite and friendly.

Everyone was working hard to make things nice for our stay. Checking in was easy and fast, easy parking. Very friendly and eager to get us into the room so we could start on fun times. Mornings were a great joy because everyone was always smiling and wanting to make sure we were okay. Life was so pleasant there for our 7 days at the Palm Garden.

Checked in. Said we do not give people who book through a third party a double bed room. We slept next door to a double bed room that was empty for all four nights. Lady was rude and entitled. Will never go back. It's a motel.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Thank you for reviewing your previous stay. As we mentioned during check in, you made your reservation directly through Expedia.com or an Expedia partner site, for a King room for 2 adults, not a room with double beds. Per your agreement through the third party you were granted with the reservation for the room type that was initially booked. We apologize for any inconvenience this may have caused your stay as we were unable to move your reservation to another room type since those room types were already specifically reserved previously by other guests. For any future reservations we do encourage all guests to book directly through bestwestern.com or the property itself to ensure the proper accommodations.

The hotel is clean, quiet and have friendly and helpful staff. We frequently stay in the Anaheim area and will definitely be staying here again. Would recommend this place to anyone wanting a great value for a great place to stay.

Great place to stay in Orange County. We have been staying here for many years. It is down the street from "Bobs Burgers" a great place to eat. This location is close to many of the attractions in the area.

We had a wonderful stay. Front desk were friendly and helpful. Breakfast was awesome and room was clean and comfortable. Location is central to all kinds of family fun. Beach is close. Great restaurants near by as well. All in all we enjoyed the visit and will return.

Place is really good, the best part is they have a little taco truck out front of course not ran by BW but it is always good to get some tacos late at night. Its real close to the freeway, real easy to get around the area. Lot of shopping and restraunts in the general area. Very happy

Nice with pretty palms and banana trees. Odd location among car dealerships. Breakfast similar to most hotels and fruit of low quality. You can drive to the ocean which is about 15 minutes to the southwest.

It's not bad. Not like a high end hotel. Rooms could've been bigger. Bathroom had some hair that wasn't cleaned up. A lot of exterior noise but that's not their fault. Breakfast was the typical hotel breakfast.

I booked the room for 2 adults each room for 4 days and when we came To hotel and they want us to sleep both on one bed what they expect everyone is gay or something so they can sleep together after fighting with for 2 hour at 3am they gave us portable bed to sleep on wow I paid $800 for portable bed ... I ask them if they can work with me in the morning and get me double beds and they are not agreeing to that either just look at the pic and bed they gave me I would rather sleep in my car it's more comfortable then this... and they call them self 8.2 star rating winners I don't understand how they hell they get that rating

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Mr. Asim, I apologize for the misunderstanding which you encountered during your booking. As mentioned, you booked through Priceline for simply 2 adults, no children were noted during your time of booking. We have spoken with Priceline regarding your reservation and per your contractual agreement with them they are unable to do anything since the standard King room is suitable for two people. Understandably so we are not able to displace other guests who have made their reservations ahead of time. As a courtesy we have provided both rooms with a complimentary roll-away bed at no additional cost (normally $10/night). As we went over during our discussion, it is our priority to make sure that each of our guests are comfortable and satisfied with their accommodations. If that is still not the case with your current reservation we can reduce your reservation and waive any fees. For any future reservations we always encourage our guests to book directly through bestwestern.com or the property itself with the appropriate number of adults and children that will be staying at the property so we can best accommodate any needs. If you have any additional questions please contact us directly at 714-373-3200. Best, Jessica Gonzalez

My wife and I got a jacuzzi tub room and it was excellent. We stayed for one night and relaxed in the tub. The timer on the jets in the tub was kind of short in my opinion (maybe an hour max) but otherwise it was a fantastic room. The bed was nice and we were very happy with the whole experience. We'll definitely be back again.

Excellent Stay! The hotel was clean and looked to be recently renovated. Room was a nice size, good big screen TV with cable channels, fridge, good size bed, nice size shower, etc. Front desk staff was very friendly, and he parking was great too.

The hotel is loud. There are kids running around constantly at all times of the night. If you get unlucky and have to stay by the pool you will be subjected to the yelling and screaming from adults and kids at the pool, so I would suggest staying away from the pool area. The front desk attendant was awkward. Wouldn't stay here again unless you have kids and don't have to work because you won't get much rest.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Jarron, I would not only like to thank you for staying with us but also for being so candid and bringing your concern to our attention. I am glad we were able to address your concerns in person and make necessary accommodations. As a general suggestion we try to ask our guests during the time of reservations what the purpose of their trip is because we are completely aware and understand that our business travelers have different needs and wants than those of our leisure guests. For any future reservations I will be sure to leave a note regarding an ideal room location for you. If you have any questions, please feel free to contact me directly at 714-373-3200. Sincerely, Jessica

LA is very spread out, but this hotel presented a nice compromise between location and price. It is fit into a tight location, but we had adequate parking. Breakfast was nice, as was the pool. Near the 22 and 405 freeway to take you east or west. Also, you can drive south on Beach Blvd. for about 20 minutes to reach Huntington Beach, the ocean and the Pacific Coast Highway. The employees who checked us in and out were very friendly and helpful. We were happy with our stay here!

Everything was great from beginning to end . It was a small trip and so worth the money ! Everything was clean . Rooms are clean and breakfast was ok. Ac was working and beds showers were clean ! Parking lot was small but was able to park every night ! Thanks again

Great little hotel and very spacious room provided :) Very helpful and friendly staff. I just wish they provided the extra pillows that I requested and had a little more items on the breakfast menu but other then that, it was great! Will certainly stay at this location again if I'm in the area.

As the title says!!!! The clientele the night I was there seemed to be the " let's get drunk and be loud all night" type. The walls are paper thin and you can hear everything going on inside and out. Bed was ok. Linen was old and scratchy. Room decor nice and laminate flooring throughout is VERY nice. Nice friendly staff at check in.

..It was not clean. There was long hair everywhere and a intense smell of closed room. Breakfast was a not ok. Not enough room for everybody and really dirty tables, chairs and floors. With that being said, the beds were really comfy and it was nice and quiet.

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Reklamemannen, We apologize for not meeting your expectations and will use your candid feedback to help enhance our guests' experience. As mentioned we have a complimentary breakfast that is available to all guests from 7 a.m. - 10 a.m., which allows all of our guest to be able to enjoy our many complimentary items such as hot waffles, scrambled & hard-boiled eggs, a choice of meat, fruit, oatmeal, cereal, coffee, juices, as well as a generous assortment of breads. With such various food options we understand that our breakfast area may sometimes feel populous so we always allow our guests to use our outdoor seating which includes our pool area as well as take their breakfast to eat in our comfy beds. If you have any suggestions as to how we can improve our breakfast even more please feel free to send those detailed suggestions our way! Again, thank you for your review! Jessica

I left an Apple Watch charger. Was told they had it and that they'd call back with the price it costs to ship it back to me. Never received a call back just a receipt for the charge and a tracking number. The shipping address was never confirmed with me, so they sent it to the wrong address. I asked why they shipped without confirming address and I get an apology from the staff member (Tony) that made the mistake.. told me he'd call me back with next steps. Then general manager, Jessica, calls me back and tells me it'll cost more to intercept the package, but when I ask her why I need to pay for their mistake she says the address was confirmed with me twice.. which was a COMPLETE LIE! Not only will they take accountability for their mistakes, but will make you feel as if you're the one lying! I asked Jessica for her superior's name and number and she told me that information was not available to me. Will no longer stay at any BEST WESTERN hotels.. a company like that does not need my business and I'll make sure to make everyone I know aware of this!!

BWPalmGardenInn, General Manager at Best Western Palm Garden Inn, responded to this review
Dear Aralim, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As advised during our previous conversation we unfortunately are not responsible for any items left behind after check out. We understand that at times things are left behind and we do our best to help accommodate any requests. We unfortunately are not responsible for the actual shipping costs but do offer the complimentary service, such as taking the time & any traveling costs to go to the post office and send out any items that were left behind. We apologize that you feel this way regarding your experience but we use whatever information is provided to us when a reservation is made by a guest. We do urge that you contact your post office to see what options you do have (mail interception, holding the package at the post office, etc.) Please rest assured, if the package gets sent back to the sender we will gladly send it to the new address you later provided. Kind Regards, Jessica

The carpet was always damp, the beds were uncomfortably hard, the linens scratchy but the worst part was the extremely lumpy, sofa sized bed pillows with pillow cases folded over them. I called and asked for better pillows but never received them.

BWPalmGardenInn, Staff at Best Western Palm Garden Inn, responded to this review
Hazelblue19, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. If you happen to have any specifics regarding on how to improve our complimentary breakfast, please let us know. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best Western Staff

Everything was very nice and I would love to go back when I get my vacation. The employees were very kind and the room was really clean. The environmen of the hotel gave me good vibe through out all days and nights.

I stayed at the Best Western Palm Garden Inn on a business trip. I was extremely satisfied with my stay here. The staff and front desk were super friendly and considerate of guest needs. The high speed internet was indeed high speed. The breakfast was delicious and had a good variety of items. The room I stayed in was clean, comfortable, and the privacy was good.

Love this property, staff is great, pool is always clean. The rooms are nice and the property is well kept. Will stay here for family getaways or couple getaways. Close to beach and all other stores or restaurants

The hotel is good for the price. The parking is tight and I was not impressed with the breakfast but it is very close to Disneyland, Knott's and several restaurants. The staff were very friendly and nice. The pool is small but good enough for kids at the end of the day.

We'll definitely stay here again !! From service to over all the whole stay was awesome. Very friendly staff. Always ready to assist in any way possible. I will recommend this hotel to friends and family for sure !!

My stay was about the best ones i have had thus far with all the stays ever in a best western hotel. Other motels have a long way to catch up to this brand, maybe one day they will get the jist of business

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, We would like to thank you for your kind words regarding your stay. We are truly gracious to have guests such as yourself recognize the endless effort that we put into making each of our guests' stay delightful, welcoming and of course hospitable in all aspects. If you have any further suggestions on how we can continue to keep up the good work, please let us know; We are always willing to make our future guests' stay even that much better! Thank you once again, Jessica

Made a quick trip for a 6k didnt want to drive up in the morning. Was easy to find. Easy and courteous check in. Great price. Nice clean room. Bottled water in room. Would surely choose here again. Great job

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Michele, First of all... congratulations on completing your 6k! We are delighted to have been able to provide you with a great location that was convenient for you and an even better service experience! We strive towards providing each of our guests a hospitable experience while they are staying with us and we are grateful to have been allowed the chance to do that during your stay. Once again, thank you for choosing to stay with us. We hope to see you soon! Thank you, Jessica

The night before we stayed here, we were at BW near Santa Monica, which was very nice. Do not be deceived by the photos. The hotel is Ok visually, but the district is a bit shabby. Our room was very average, with hardly any natural light. The breakfast room was also part of reception, and odd. The worst bit was the hot tub which was so chorlinated, I could taste the fumes. My 12 year old son, who has NO allergies, complained of itchiness, and had a mild rash. We were only in it for less than two minutes. As an aside we went to a local Vietnamese restaurant (another review) - disaster.

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning Wendy and Marc, Thank you for the time to review your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to the large demand of our complimentary amenities such as pool and spa availability it is our utmost concern to maintain a sanitary environment which also complies with the Orange County Health Department's requirements. Please rest assured that I will contact our certified pool specialist in regards to your concerns. If you happen to have any further suggestions please feel free to send them our way. We are always willing to work towards making each of our guests' stay better than the last! Sincerely, Jessica

When we first checked in, the employee referred some food places and beaches to visit on our stay, very helpful! Staff was very kind and helpful! Great and safe location. Close to Walmart and Costco, freeway, gas stations and family friendly restaurants.

Jessica G, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, Thank you for taking the time to review your recent stay. We are thrilled to have been able to provide you with assistance needed throughout your stay. It is our goal to lead the industry in superior customer care and we are grateful to have been able to exceed your expectations. For any future reservations please feel free to contact us at 714-373-3200 and we will be delighted to assist you once again. Best Regards, Jessica

Nice, well maintained place. Pool and hot tub outside. Jacuzzi in room. Friendly staff. Breakfast was included in price. Only thing missing for me was an room safe, but that won't stop me from staying here again, if I'm in the area.

Stayed here on a short Disney trip. Rooms were cleaning and in good repair. Noticed maintenance staff doing a great job of staying ahead of the normal wear and tear. Overall a great price and location. Also close to the beach.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Travis, Thank you for taking the time to share your comments. I am very pleased to have been able to make your stay with us as hospitable, convenient, and enjoyable throughout your family's vacation. If you need any help with future bookings please don't hesitate to contact us directly at 714-373-3200. We hope to see you all soon! Warm Regards, Jessica

The grounds were very well landscaped. I saw the maintenance staff working to great detail on the grounds. The desk staff were very bubbly. Housekeeping was very timely. Is located on a street which has many amenities - food, drive thrus, groceries, gas etc. Zero complaints!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Charlotte, We cannot thank you enough for your kind words regarding your stay. We are genuinely thrilled to have our efforts be evident to our guests. It's truly our goal to lead the industry in superior customer care and we are well aware that in order to do that every guest counts! We hope to see you soon and thank you once again! Warm Regards, Jessica

This was a good, not great, place to stay. The beds were nice and it was nice having a small fridge, microwave, and coffee maker in the room. The bathroom was in dire need of a re-model, the tile and grout were old and baseboards old, the tub was yellowing and the shower handle was hard to pull on and off. The breakfast selection was very good!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Derek, Thank you for your feedback regarding your previous stay. We appreciate and encourage any and all types of feedback that will help us improve our future guests' stay. We are pleased to have been able to provide you and your company some of the amenities such as a mini-fridge, microwave, coffee maker, and of course continental breakfast in order to make your travels as convenient as possible. If you have any additional feedback please feel free to send them our way! Kind Regards, Jessica

I been charged twice. When I asked to have a copy of the receipt, they refused to give it to me. I feel that we ere not welcome there. When I asked to speak with the supervisor, I was told he/she is not available.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Dear Mr. Vo, I would like to start off by apologizing that you felt unwelcome upon your departure. We would never want any of our guests to feel such way so when we receive feedback such as the one left, we take it very seriously. Based on our previous conversation regarding your receipt we are glad to have not only been able to resend your copy but also to have been able to see that there was only a single charge as opposed to the double charge that was initially mentioned. We would also like to apologize regarding the misunderstanding regarding our check in policy. As stated in all of our booking sites our check in begins at 3:00 p.m. We do our best to accommodate any early check ins but unfortunately are not able to guarantee them due to factors such as: late check outs, cleaning processes, room inspections, and overall traffic from the previous nights. We are however glad to have been able to get you in earlier than the guaranteed time despite you having to wait. For any future reservations, whether it be at our location or any hotel in general, we always advise any guests that anticipate an early check in to notify the property in order to make a note of the request. That way the property is aware of such requests and are able to plan ahead in the attempt to satisfy our guests' needs. We hope that we have been able to clarify any miscommunication that may have arose during your stay. If not, please feel free to contact me directly. We would like to again thank you for your feedback and we wish your family and you a happy thanksgiving! Happy Holidays, Jessica

I normally do not write reviews however I felt the need for this one. I have stayed in many BW Hotels and this one like I said " a lot left to be desired" was told it was right outside of Knotts Berry farm and was at least a 20 min ride from there and the room was clean but curtains had holes and there was a raging party at the apts next door tv was smaller then most and lamps didn't work and coffee maker was down but the beds were comfortable. I just thought this fell below par for Best Western . Breakfast was a plus at is always is at BW However when my kids went down there was very little left even though they were in the time frame for breakfast but it was good for what was there

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mrs. Arevalo, I would first like to apologize on behalf of our entire staff for not meeting your expectations. It is our goal to provide each of our guest with an ideal stay and when we fall short we appreciate our guest's feedback to ensure that we improve in any way possible. I would like to apologize for any misunderstand that may have occurred in regards to our location. We are indeed the closest Best Western property to Knott's Berry Farm with the distance of 5.7 miles, approximately 12-15 minutes depending on multiple factors such as the day, time, and in general traffic. The remaining properties in close proximity to Knott's would range anywhere from 6-8 miles. We also appreciate your feedback regarding our complimentary continental breakfast and please rest assured that I will speak to my breakfast attendants to ensure that each guest receives the breakfast experience that they deserve. If you have any additional questions or concerns please feel free to contact me directly at 714-373-3200. Best Regards, Jessica Gonzalez

My 3 boys and my self love this nice clean quiet hotel.The staff is very nice! Tony is the best at the front desk! Their is a lot of convient store and restraunts close by,and frwys minutes away. The rooms are nice and clean the beds are comfortable.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, It was an absolute pleasure to provide you each with a friendly, efficient, and convenient environment and we would just like to thank you for allowing us to accommodate your family during your vacation. We are always overjoyed when our guests not only notice but appreciate the efforts we constantly make to make their stay with us enjoyable! Please feel free to contact us directly at 714-373-3200 for any future reservations at property! Best Regards, Jessica Gonzalez

We stayed a week at this hotel to attend a family reunion in OC. Excellent guest services: professional, kind, helpful front desk staff and housekeeping team. Our double-queen beds room is on second floor, standard hotel amenities but very clean and spacious. Comfortable beds with crisp white sheets and fluffy pillows. Well maintained bathroom, plenty of towels and hot water. AC works fine. Good WiFi. Large free parking area. Quiet and safe. A short drive to Little Saigon and all the fabulous restaurants on Bolsa Ave. The beaches are 15-20 minutes away. There's an Enterprise car rental located across the street. Going back to LAX, we opted for airport SuperShuttle service (a big thank to Jessica and Tony at front desk for the great suggestion!) which picked us up at the hotel on time as scheduled and gave us a smooth ride to the airport. Definitely will stay here again and recommend to friends and family.

I had no real issues with the hotel it self. I took my daughter to Disney Land which was bout at 15 min drive from the hotel so it was great location and the rooms were decent for the price I really can not complain. The rooms were clean and the overall hotel was very quite. I think the best part was the taco truck that is there at night ....:)

We stayed at the Palm Garden Inn during our Baseball tournament. The staff were friendly and courteous from front desk to the Housekeeping ladies. Pool and Spa felt wonderful after all day at the park. Breakfast ok, hardboiled eggs.. blah, would have preferred scrambled. My complaint is the unfriendliness to families with small pets. This is a hotel that does not accept small dogs. This will be a deal breaker for my family when we come back to the area as I don't like leaving my small dog at home.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, We would like to thank you regarding your review from your previous stay. I would like to apologize about the not responding any earlier however we felt it was necessary considering that we had read your review and decided to make some adjustments based on your review. We are now glad to be able to provide our guests with scrambled eggs for breakfast. We do understand that some of our guests still prefer the healthier option of hard boiled eggs so we have decided to alternate both items throughout the week to further accommodate all of our guests. If you find yourself in another baseball tournament within our area we encourage you to stay with us and enjoy our new addition to our breakfast menu! Best Regards, Jessica Gonzalez

We made a last minute reservation at this location and were pleasantly surprised. It is a small property with very convenient parking. Our room was quiet and had everything we needed. The beds are not the very best, but definitely good enough. The staff is wonderful, especially Tony, who goes out of his way to help in every way possible. The breakfast was the best surprise! I usually cringe at the unhealthy choices offered in hotels. This one had hard boiled eggs, English muffins, yogurt, and fresh fruit. Of course, the usual unhealthy stuff was all there too--waffles, sugary cereals, breads, etc. They even had chocolate chips and M & M toppings plus whipped cream for the waffles!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, It is an absolute pleasure to have had you stay with us during your last trip. We would like to thank you for the kind words regarding the serviced you received. We are always grateful to see that our efforts to make each of our guests' stay as pleasant, convenient, and welcoming as possible do not go unnoticed. If you need any further assistance with future reservations please feel free to contact us directly and we will be happy to assist you promptly! Best Regards, Jessica

I found this hotel to be relaxing, quite and clean. The staff are kind and attentive. The Internet access is good and the morning breakfast is satisfying. It is located close to a freeway. A good value for your money. Great place to stay for economy minded business trip.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. J, Thank you for taking the time to review your previous stay. We do our best to accommodate each of our guests whether it be a leisure or a business trip. We understand how important it is to not only have internet access but to also be provided with breakfast every morning while on business trips so we are pleased to be able to provide that to you at no additional charge. If you need any assistance with your next business trip in our area please feel free to contact us directly at 714-373-3200. Best Regards, Jessica

A return visit for us. Well situated, easy access, very comfortable.The front desk Staff excellent. The Manager, Jessica, delightful. Breakfast very good. We were able to leave some of our luggage there while we went to Seattle,as we come back there for a further stay.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mrs. B, We would like to thank you not only for your generous review but also for being such a great and loyal guest to us. Our property is very fortunate to have such delightful guests such as yourself and your son. We will see your son next year and we wish you the best of luck on your next trip, which we are sure will be adventurous in itself. Best Wishes, Jessica

This hotel was very nice. The staff was great. Great experience. Breakfast was served every morning. The staff went above and beyond to make my families stay comfortable. Close to restaurant and shopping, the hotel was in walking distance to our venue and 16 min from Disneyland. Again Great Hotel.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good morning, I want to thank you for staying with us during your recent visit to Orange County as well as your comment regarding our breakfast. We understand how time consuming as well as non-budget friendly it might be to go out to breakfast every morning while on vacation so we are glad that our complimentary breakfast provided you with more ease . We also enjoyed housing your family for your event in town and are thrilled that all of your planning for the wedding paid off! If you find yourself in our area in the future please feel to contact us directly at 714-373-3200. Best Regards, Jessica

Beautiful motel with lots of wonderful workers. Enjoyed our stay. Our stay was brief in the area and we dreaded the traffic. We experienced one small problem with express check out that we requested and did not get.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for your review on your past visit. It is our vision to lead the industry in superior customer care and we are pleased to have been able to accomplish that despite your short stay. I do want to go ahead and apologize for the you not receiving your receipt via express check out. I would encourage you to contact us at 714-373-3200 or bwpalmgardeninn@gmail.com with your confirmation number and we will verify that the email address we have is correct and send that receipt over to you promptly. Please let me know if there is anything else I can gladly assist you with. Sincerely, Jessica

very clean rooms, staff was very helpful all the time salt water pool! small hotel close to everything breakfast is alright, could be better but is ok.! what i liked the most was the friendly staff it was awesome very polite people attention to detail all the time

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Hello, We would like to thank you for your kind words regarding your stay. We do our best to provide each of our guests with the genuine and attentive customer care that each of our guests deserve, so we are elated to see that our efforts are providing to be effective. If you have any questions on your past or future reservation please feel free to contact us directly at 714-373-3200 and we will be pleased to help you! Best Regards, Jessica

A good BW with lots of fresh fruit and good breakfast selections. No courtesy daily bottled water in room....only the first day. Bed was fine. TV good. Internet good, but needed daily refreshing or re-logging in. Room key needed recharging after two days for a five day stay.

great place to stay, quiet,friendly. 75 cent for coke vending machine. the room is ok not that big. swimming pool only 5 meters, but good enough for the kids, they also have the spa next to the pool which is ok, not great.

centrally located to a lot of attractions and easy to find. I liked it because it was a motel. pool was nice. the hot tub would have been nice but it had to many chemicals and when the jets were turned on it burned your eyes. other than that it was a pleasant stay.

easily accommodated all done electronically, smiling friendly front desk staff, clean room, pool and spa. Quiet atmosphere, close to freeway, grocery stores, restaurant's and plenty of shopping of every type..

We stayed here after two exhausting days in Disneyland. It was the perfect place to relax after walking miles and miles between Disneyland and California Adventure with two kids. This hotel is far enough away from the hustle and bustle of Anaheim so that it seems very quiet, yet it is close enough that the trip to Disneyland is quick and direct. We always stay at the Palm Garden when we are in the LA area. The beach is near and there are a number of very good restaurants close by. The staff is helpful and very cordial.

We stayed at the Palm Garden Inn while we were visiting friends in Santa Ana and spending time on the beach at Huntington Beach. The hotel location makes it easy to get to both places with a minimum of fuss. The hotel is clean and the rooms are very good-sized. The suite we had was large and had two comfortable beds. We will return!

Quiet Orange county location. Perfect for vacationers (with cars visiting Disneyland, Knotts's Berry farm and the many beautiful south facing beaches. Easy drive to all of these area attractions. Great value for vacation travelers. I'm a native of S. Ca. that recently moved out of state but return regularly for business. I know S. Cal. very well and this location, for the money, is a hidden gem.

I am very satisfied with my stay at your hotel. will come back and recommend to my family. I like this hotel for its cleanliness, safety and closed to any place I want to go during my stay in orange county

This was the perfect place to stay prior to going on a cruise out of Newport Beach. We were looking for a place that had a complete breakfast because we had an 8 AM deadline in Newport Beach. It worked out well because we barely made our deadline. But, we did have to skimp on breakfast.

The summer last year, we had a chance to come and stay at this hotel. And this year we also had one more chance. We hope next year we will have another meeting, we would select this hotel for our team to stay. We recommend our friends to keep on staying in this hotel. This is a nice hotel and it is convenient due to close to a commercial area.

Just need a room for 1 night close to Marina Pacifica and I screwed up and booked the wrong night. Luckily they had 1 extra room and they agreed to wave the cancellation fee, even though I booked through Hotels.com. Vi at the front desk was a ton of help with any questions I had and when I let her know I was checking out at 5:00am informed me of the breakfast to go. Pick 3 items and they will have it ready for you when you leave. Pool and spa our nice over all it's a nice hotel at a reasonable rate. Nothing fancy about it but clean and like I mentioned above an EXCELLENT staff.

Staff very accommodating although upon arrival I had to return as there was a sign on the locked lobby that they had to leave and would return soon. Wanted guest to wait. Very warm in my car so I left and returned. Parking a bit tight, beds very comfortable and fairly quiet for being off a main hwy. I would stay again but a bit disappointed in the outdated and somewhat deteriorating bathroom.

check in was a breeze, room was clean and pool was nice. internet worked great and staff did a great job. I did eat breakfast there and it was clean and abundant. it was just a one night stay as I was traveling through. picked this location to attend a near by location of recreation. stayed here with my child and she loved the pool and breakfast as well. this is my second time staying at this location in the past two years.

I stayed in many hotels in Orange County in the past but I really like this BW Palm Garden Inn for the convenience, the staff, the cleanness, the parking, the reasonable price, One thing I don't like is to stay upstairs with many heavy luggages. I did and will recommend this hotel to friends.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay here and found our staff to be some of the most courteous and knowledge of those you have encountered. We truly strive to provide every guest with quality service and are committed to exceeding expectations. We would like to thank you for not only your loyalty but also your recommendations to others on our property. Thanks to guests like yourself not only is our staff able to improve, but also as a brand. We appreciate you and we will see you on your next stay! Jessica

We enjoyed our stay very much and the staff were very friendly and kind to us. Only issue we had were no elevator to second floor and the bed was very hard. This hotel provides convenient access to Disneyland with easy freeway access along with access to other stores and shops in the area. All in all we enjoyed our experience with this hotel and the staff.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Ruthann, Thank you for your kind review of your stay. We are delighted to have been able to provide you with superior customer care. I understand how not having access to an elevator can be an inconvenience, however in the future you are more than welcome to ask for assistance with carrying your luggage upstairs and our staff will be glad to do help. We hope to welcome you back to the Palm Garden soon! Kind Regards, Jessica

Best Western main reason we stay is the employees nicer than anywhere just like in Hawaii. You feel happy and comfortable next is price then cleanliness then location then breakfast and pool but mostly the workers all work hard especially front desk girl name Allie.wish them all the best.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Curtis, Thank you for your feedback regarding your recent stay at our property. All of our staff from front desk to housekeeping continually do their best to ensure that each of our guests receive superior customer care while they are with us, after all it is the least we can do! If you have any questions, please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

Pool looks dirty. Room is bad. When we came in, there is paint splattered on the pool. Room smells bad, made one of us get a headache. Made us all want to get out of there fast, which we did the next day. Not relaxing. Staff's okay, but breakfast is not good.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Good afternoon, We would like to thank you for taking the time to review your stay. It is unfortunate that you did not enjoy your time with us but we will use all of your feedback in an attempt to ensure our future guests enjoy their time while they stay with us. As for our pool, we take pride in ensuring that it is not only a clean but a sanitary area where each of our guests and their families can enjoy the California weather, as they should! To accommodate such enjoyable moments we work directly with our contracted pool cleaning specialist which attend to our pool at least 3 times a week. Again we would like to thank you for your feedback and we hope you have a good day. Kind Regards, Jessica

I have visited this location several times in the past. Most places that I have returned to seem to deteriorate over time but not this place. It just seems to get better every visit. It is cleaner than almost all of the hundreds of places I have stayed over the years. The staff is better than 3 and 4 star hotels I have stayed in, even better than the 5 star hotels in France. Everyone is as friendly as can be. Every time they see you they ask how your doing and ask if there is anything you need or that they can do for you. The location is fantastic and close to Disney, Little Saigon, Beaches. All just a short drive away. They have free newspapers and a very nice breakfast. I have stayed in many places in this area and am so glad I found the Plam Garden Inn. I will continue to stay here on future visits to the area.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Richard, We would like to thank you for your continued loyalty to our property over the past few years. We are eternally grateful for all of your support and we are thrilled to have our loyal guests, such as yourself, experience first hand all of the changes we continue making to our property. Once again, we thank you and we will see you on your next trip! Kind Regards, Jessica

Great Service and comfortable bed. Clean. Pool and jacuzzi were clean and nice. Breakfast was good, more that just cereal and yogurt. Great location - close to freeway and coast. All in akk a great place to stay.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Marc, We would like to thank you for choosing to stay at our property. We take pride in providing superior customer care for each of our guests and we are grateful to have been given the opportunity to do just that during your stay. Once again thank you and we hope to see you soon! Kind Regards, Jessica

Excellent customer service from everyone. Little Saigon right outside the door. You could walk to two Vietnamese restaurants. Traffic is very busy all the time. Very good BK but did get tired of boiled eggs. Michael, VI, Jessica and Ellie at the front desk were super. Michael recommended places to eat. Short drive to Anaheim and Huntington Beach.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Thank you for taking the time to share your experience with others, we greatly appreciate it! It was a pleasure to have you stay with us and we are thrilled to have exceeded your expectations! We hope to see you soon!

The Jacuzzi in the living room is a great feature for a very relaxed stay. The cleanliness of the location and the courtesy of the staff are seamless. The air conditioning was very comfortable during an extremely hot day and the TV had all my favorite channels. Breakfast included fresh waffles, cereal, sausage patties and pastries, and hard boiled eggs. That with a cup of coffee and orange juice was just enough to start my day.

Only 7 miles from the Anaheim Convention Center/Disneyland, the BW Palm Garden is a great place to stay. The garden-like exterior sets the atmosphere for a relaxing stay. The pool/hot tub are very well maintained. Great breakfast, comfortable bed--what more can a guest expect.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Call, As always it is a treat to see you and Mrs. Call stay with us over the years! We are lucky to have returning guests, such as yourselves, whom not only see our continuous growth but truly play a large part in our prosperity. Again, thank you for your support and we look forward to seeing you soon! Kind Regards, Jessica

Visiting the area for the first time and wasn't sure what to expect. Room was nice, property was well maintained, staff was helpful and friendly, and they even surprised us with a crib in our room for our infant. We stay at a lot of Best Western properties and this was quite nice for the price.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Mr. Scott, We would like to thank you for taking the time to review your previous stay. We do our best to provide each of our guest with a clean, comfortable, and convenient stay and we are thrilled to have been able to do that during your stay with even the simplest act such as providing you with a play pin prior to your arrival. Again, thank you for your review and we hope to see you back soon! Kind Regards, Jessica

Just wanted a place to sleep and that is what we got. AC is flaky and lights flash (they are on some timer motion sensor. Bed was comfortable and it was quiet. Close to knots berry farm. Breakfast is you standard BW. I doubt I would stay here again, but value is good for the area.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Amy, Thank you for choosing to share your experience with us. We are glad that you felt you received the value you paid for during your stay. As you mentioned, we do have motion sensors for our air conditioning units. The sensor motion is very reliable because it uses body heat and wave lengths to calculate whether there is a movement or not, thus allowing us to lessen our energy consumption to help protect our planet! If you have any further question, please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

Excellent hotel to stay at when in southern ca., hotel is clean and well organized, breakfast is one of the best that I have had at a hotel of this size. the rooms are very clean and well decorated with all the things you need. Pool is also clean and has a nice hot tub. Hotel is only a few miles from the ocean and many attractions. I would not stay in any other place when in southern Ca.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Peter, We would like to thank you for not only choosing to stay with us but also choosing to share you experience. It is our goal to provide each of our guests with a clean, friendly, and hassle-free environment while they are with us and we are glad to have been able to accomplish just that! As you mentioned, we are a central location in Orange County which allows you to be simply a couple of miles from areas such as Knotts Berry Farm, Disneyland, Huntington Beach, and the Long Beach Ports. We would like to thank you once again and we look forward to your next visit! Kind Regards, Jessica

We walked in and it was very nice and clean! Staff was nice, was beds were comfy! Only downfall was we were placed right in front of the pool and kids were very noisy! Other then that it was good. The pool was pretty small but it wasn't dirty so that's good, tv was good lots of channels, close to the beach, knotts berry farm, soke city

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
We are thrilled to have been able to provide you with a friendly and convenient atmosphere while you were with us. We do our best to provide each of our guests with the type of service that we would like directed toward us and we are glad to see it pay off. We do understand your concern about the noise level at the pool; Sometimes our kids and families are taking advantage of our refreshing pool and of course the California sun! We would advise you for any future stays to contact us prior to arrival and we would be more than willing to accommodate you in a location that is further from the pool area. If you have any questions, please feel free to contact us directly at 714-373-3200. Best Regards, Jessica

Initially we thought room looked nice and was large. Walls are thin and so is ceiling. You can hear other guests moving around. Person above us took shower or bath after 10pm, which we got to hear, and then our shower backed up when theirs drained. Sounds like it happens when we asked about it. Going to bed with a partially full bath tub because we have children and can't have it unclogged at this time of night.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
I want to take a minute of your time and apologize deeply for the inconveniences you encountered. It is not usual for our guests to have their shower backed up as described. However we appreciate your feed back as that has encouraged us to revise our current procedures as well as how to manage responses to such incident. If you have any additional problems or concerns, please give us a call directly at 714-373-3200. -Management

Like the uncarpeted floors--feels clean! Big room with good AC and low noise. Comfortable bed and good towels. Looks recently updated. Front desk and cleaning people are helpful. Small but adequate pool. Because it is a "Disney commute" inn, park availability near your room changes often.

Hotel has made recent renovations which are pretty good; just need to wash uncarpeted floors more often. Otherwise, we are quite satisfied with this hotel. The breakfast is presented nicely and is adequate.

Great location for Westminister Manor wedding. Staff very helpful, and friendly. Allowed us to make several changes to our reservation. Spa room nice. Pool was clean. Great rate. Clean rooms, comfortable beds. Internet worked great. Keurig coffee makers in rooms!!!

The toilet was broken to the point that to flush it we had to open the tank and flush it manually. The shower head was basically welded to the wall. Our towels were damp, fingers crossed they just did not spend enough time in the dryer, but it wasn't worth the lingering suspicion that they were previously used. The rooms did not seem to have any sound proofing. We could hear everything, and when some of the rooms closed their doors our walls shaked. The breakfast was also really questionable. The sausage looked like it was boiled and their were cracked and stained hard boiled eggs. Other than that it was all sugar filled pastries and cereal.

This hotel had excellent service from front desk to cleaning ladies. They cleaned our room immaculate all 3 days we stayed there. The breakfast was good, the pool was sparkling clean. The grounds are kept really clean, and the staff is helpful and friendly. We were very satisfied with our stay. The location is 20 minutes from Huntington Beach, and 20 minutes from Seal Beach. They have roll a way beds that fit in the rooms with 2 beds, which is really hard to find down there! The beds are super comfy!

Stayed here the weekend of April 23. We were exploring Long Beach and all the hotels there were either very expensive or did not seem like good hotels. Came across this one and the price was good and had good reviews, so we decided to take a chance. The hotel is about 15-20 min. from Long Beach and about 10 min. from Huntington Beach. We were very happy to find this Hotel is very nice! It may have been a motel at one time , which I loved, I prefer smaller hotels with rooms that open to the parking lot and not a long closed hallway. The rooms looked very nice, maybe even newly redecorated. Large room, sink outside of the bathroom, microwave, fridge and a Keurig coffee maker. Free breakfast that was very good, eggs, sausages, waffles, cereal, breads, coffee, tea etc... Front Desk was really nice, helpful and friendly.Close to many restaurants and stores, safe neighborhood. If needing a hotel within this area I would stay again!

Great location, friendly staff and FREE wifi in each room. The room was clean and came equipped with a microwave and fridge which was very convenient. there is ample parking that is free and the location felt safe. highly recommend this bw!

Great staff, beds, hospitality and we felt that we were welcomed. We were treated with respect and outstanding service every day. It was one of the best hotel experience in over 6 years. We were given directions to the beaches, shopping and to the local Farmer's market.

This is definitely my go to place when I'm in SoCal. My main trip was to go to Los Angeles, but I made sure to book this specific hotel 40 miles away, because of the quality of the place. I've tried another Best Western in Westminster but it was nowhere near as nice as this place. I'm definitely coming back.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Kim, Thank you for not only your kind words on your stay but also for being so loyal to us. We definitely appreciate it and we can't wait to see you next time! Sincerely, Jessica

The front office girl during my check in was very helpful and extremely friendly. Made my check in experience real welcoming. Answered all my questions, polite and informative. I would recommend coming to this hotel.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Cesar, I'm thrilled to hear that the customer service you received while at our property exceeded your expectations. It is our goal to provide each of our guests with a friendly and hassle-free environment and I will be sure to let the front desk attendant, Ellie, know that she accomplished that. Once again we would like to thank you and we will see you next time you are in our area! Sincerely, Jessica

I stayed with friends for 4 days last week and the stay was not bad but there were some issues. 1. I was not greeted as a Diamond Rewards Member. While this may not appear to be a big issue, Best Western values itself on making their rewards members feel wanted. 2. My fridge did not work. They brought a second one and that one did not work. They ended up buying one. 3. I was told by two employees, including Vi, the employee that checked me in, that a roll away bed was free. We needed it for one night and I was charged $10 for that night. I was disappointed. $10 is not going to make or break me and I considered calling Jessica, the manager but decided that $10 was not worth it. I don't think I will be staying here again.

It was a pleasure. I was told I would get another 500 points for during the survey at checkout.The staff was always considerate and worked hard on my reservations for all stays. We enjoy the cleanliness and decor of the hotel. It is close to our respective residences. It is a good place to take a date night. The Internet is excellent and fast. The A/C might need some upgrades for two rooms. Go back to scrambled eggs and sausage and or bacon.

no back up power when out of electricity in room and called front desk many of many time and no respond. it was on morning around 7 when we are getting ready for business court at 8 am and room blackout when i was in shower and wait for 15 minutes before tried to call front desk to see if there is back up power in hotel but there are no one respond and disapointed when hotel have no back up power.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Wendy, I would like to apologize on behalf of our entire team for not exceeding your expectations. As you mentioned, during your stay there was a temporary black out in our location as well as the surrounding cities of Garden Grove, Huntington Beach, and all parts of Westminster. I have checked our call logs and was able to come to the conclusion that our front desk agent was not able to answer your call because he was eagerly and patiently contacting So Cal Edison so they could resolve the issue promptly. Fortunately they were able to do just that and the power was running within the next 30 minutes. We completely understand your dissatisfaction and are thankful that such incidents are rare. We will however take your feedback to best improve such situations in the future. Sincerely, Jessica

Great hotel about 10 minutes from Huntington Beach. The staff is friendly and the rooms are large, clean and modern. Down the street from several restaurants, gas stations and a Starbucks. Highly recommended hotel!

I work in Orange from time to time and look forward to my stay at this Best Western. The staff really goes out of their way to make you feel welcome and they are so attentive. Great service, price and location.

This is a great place for the money paid. We always stay here when we are in the area. Rooms are spacious, beds are comfortable and the in-room whirlpool bath is very, very nice. Staff is always pleasant and they provide personalized service. Really do love this place!

The location is central to everything. My husband loved the food truck outside! The rooms are nicer than I expected and bigger, too. Very accommodating with a crib for our small child. The breakfast was okay a few of the days, with bacon and eggs, but other days had hard boiled eggs which I didn't prefer. Not a lot of seating for breakfast and a bit of a strange layout, but fine. The pool is cold....even in the hot weather, I don't think the water is heated. I enjoyed the hot tub, though. Overall, a great experience. Highly recommended.

We visited this location on 2/20/16 & 2/21/16. Enjoyed our stay immensely! The room was very clean, close to the pool, and quiet! The breakfast in the morning was great and the staff was extremely helpful and polite. Loved the spa bathtub as well as the softness of the bed. We were going to Knott's Berry Farm and Disneyland and this hotel is conveniently located near both locations. Only a short drive to Huntington or Laguna Beach as we'll. For the price and location, I will definitely be visiting again!

I did not care for the hammering and pounding above me for three hours while I was trying to rest. The breakfast was a D+ and not really worth the time I spent looking over the menu. the staff was attentive and listened to my concerns, time will tell if any of these issues are reconciled with me.

This hotel is such a great value for someone who frequents hotels regularly. It is clean and decorated pleasingly. The staff is friendly and accommodating. It is very close to Huntington Beach and local shopping centers. It's quiet and their breakfast selections offer something for everyone, even the fitness/health minded like myself. Love that they offer boiled eggs and bananas. We will definitely be regulars for life.

Came for a softball tourney and this was a great hotel. The staff was excellent with anything we needed. I will stay here whenever I'm in the area. The breakfast was good and good choices. Very quiet place and very comfortable.

I was greeted by a friendly front desk staff both checking in and leaving. This is an older building but has great charm. I would recommend this to any type of traveler from business to family. It's a great value for the location and the amenities.

Stayed here when I went to a four day convention at the Anaheim Convention Center. It was about a 10 minute drive. The facility was extremely clean. As a matter of fact, I saw a staff member sweeping the parking lot one morning. The staff was friendly and extremely helpful when I asked questions about the area and/or directions. Lots of stores close by. The room was clean, beds were comfortable. The only negative was the washroom. It was clean but dated. No big deal thou. The pool and hot tub were clean and close to the rooms Free continental breakfast was good. I would not hesitate to stay here again. It's no Hilton, but it's clean and for the price well worth the money.

I needed a find a hotel to stay near Cypress CA for my aunt's services and checked Best Western which I am very glad I did. Very impressive remodel to the room, Clean and nicely arranged. Friendly staff and good layout for breakfast the next morning.

great location for beach, theme parks, shopping, freeway access. Room was clean, need to use better quality materials when updating room flooring. Hot and cold water is switched. No towels in pool area.

Very Nice and Clean place to stay. My family has stayed here a couple of times when going to Disneyland. It is a nice place to unwind from a very busy day. Quiet and clean!! Nice staff and very helpful

When we entered the room, we noticed a bit of a funky smell, but they had left the window wide open so it was diluted. We eventually closed the window and turned on the heat and took a shower. That's when things got horrible. There was a chemical odor coming from the bathroom that was so intense my eyes burned and I had to hold a shirt over my mouth to breathe in there. We left the window open overnight, but still both woke with significant nausea. We should have moved rooms, but we were exhausted. We felt that there was no way they could not have been aware of the odor in the bathroom. Aside from the odor, the sheets were like sandpaper, the pillows were lumpy bits of foam, and the mini fridge, and I mean mini, barely functioned. Hotel staff was very nice and the rooms seemed pretty quiet-we didn't hear our neighbors. Would not stay here again.

We stay at this hotel because of the location to where we want to visit and for the cleanliness and amenities. Like I stated bef0ore the only two problems I had at this visit were the beds needed to be replaced and the tile grout in the bathroom needed to be scrubbed clean as it was quite stained.

The handicap room we stayed in was not at all what we have experienced in other motels. No walk in shower and grab bar in the wrong place and sink & counter top @ a very high level for wheelchair customers.

Very clean room. just like home. staff very helpful. People at front desk where alway friendly and very helpful giving directions. They would print out google maps which help us find our way around to the sights, beaches and restaurants we want to go to.

This motel is interesting as its a sub station for an ambulance company. Which to me means probably less chance of people coming in and messing around since the ambulance station is active 24 hours a day. The room was clean, they hae linoleum on the floor which makes it look very clean. The chairs were so so for comfort. Even though the breakfast was hot, the eggs were uninspiring and the bacon under cooked. Parking spaces are very narrow. The price was good for So California.

Good experience staying in this clean, comfortable hotel. We were in the area visiting family and stayed here for 5 nights and returned for 1 night (following a weekend trip to Las Vegas). A special thanks to Tony on the Front Desk - he was always very helpful, enthusiastic and friendly.

We had wonderful service from a thoughtful, friendly staff. The hotel was in a good location, very near the wedding venue, and the price was reasonable. Further, our room was quiet, clean and comfortable. We enjoyed our stay.

We liked this hotel. It has nice people working there. The food was good and the food servers were very nice and helpful to the people eating there. We especially liked that the beds were hard enough. You did not sink to the bottom like a lot of places these days. The room was roomy and comfortable and the bathroom was a reasonably good size.

We had a very pleasant stay at this Hotel. Very welcoming Staff. Very happy and Friendly. Very well situated to the coast. Parking was easy. 24 hour front desk. Very helpful especially Junior and his co workers. Breakfast very good.

A pretty nice, well maintained property overall. Decent continental-plus breakfast with a pretty good item assortment. Quiet room, wood or wood-type floor in lieu of carpet is an interesting decor choice. Friendly staff. Comfy beds. Could not get the climate control to just stay on "fan" mode. Noticed cigarette butts being left on the floor of the upstairs exterior walkways and stairs for days on end....may be new, may be the same ones, but they stayed there throughout our 5 days there. Decent price alternative to staying in nearby Anaheim.

The hotel is clean and comfortable. The staff is very friendly. Great Wi-Fi connection. Comfortable bed. Great value for the amenities (fridge/microwave/ironing board). Loved that they provided sealed disposable cups.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Charlene, Thank you for your review on your recent stay! We are delighted to have been able to exceed your expectations. As you mentioned we have complimentary amenities such as iron/ironing boards, mini fridges, coffee makers, On-Demand cable, and high speed Wi-fi in order to provide each of our guests with as much of a convenience as they would have at home. We are also glad to see that our guest appreciate our sealed disposable cups which come included in each room. It really is a no-brainer for our property since the cups provide our guests with assurance that the cups they drink out of are sanitary, while also being able to use disposable cups that are not only recyclable but also made with materials from responsibly managed forests! Once again Charlene, we thank you for staying with us and hope to see you again soon! Sincerely, Jessica

Overall great place to stay, from the front desk we had Tony who was very friendly, helpful, and provided excellent service. The complimentary breakfast had a nice variety of food with some hot dishes such as bacon, sausage links, scrambled eggs, and fresh hot waffles. Our room with 2 queen beds was clean, quiet, comfortable, nice area,and near the pool and jacuzzi.The maids provided 1st rate service. We were centrally located with short driving distances to Disneyland, Knotts, the beach, John Wayne Airport ( SNA ) and freeway access, such as the 405 and 22. The price was affordable and we would highly recommend this place and we will definitely stay here again.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
John, We cannot be thankful enough to receive such great compliments regarding not only our property, but specifically our staff from guest such as yourself that have stayed at our location. Each of our staff members strive to make each of our guests' experience as delightful and welcoming as possible and we are thrilled to have exceeded your expectations! If you happen to come down to our location in the future, please don't hesitate to contact us directly at 714-373-3200. Sincerely, Jessica

I booked this Best Western hotel because of the comfortable stays I have had at previous times. My husband and children were attending a conference for our business of Moss Removal. They had several days of trainng and I knew they would need good comfortable rest. The beds at the hotel were comfortable, the room was clean, and the staff was friendly and helpful. We would definately be staying here again.

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Lisa, Thank you for taking the time to review your past stay at our property. It is our absolute pleasure to be able to provide your entire family with a home away from home. We would also like to thank you for your loyalty no only to our brand, but to our specific location. In response to the honest feedback we receive from guests such as yourself we are able to calculate what works best for our guests and what they feel we need to improve on. If you have any additional suggestions/questions please feel free to contact us directly at 714-373-3200. Kind Regards, Jessica

The Best Western Palm Garden Inn is a great place to stay in Westminster, CA. We came for a basketball tournament and picked it out of convenience/location. We couldn't have been happier with our stay. The rooms are beautifully remodeled. The staff is so accommodating and friendly. They brought extra towels immediately when asked. They brought extra pillows up late on Saturday night after I told them my son sprained his knee in a game and needed to elevate it. The breakfast is lovely, tons of food and so fresh! They even offered to clean off our table! Such great customer service by everyone on property. I would definitely stay there again when I'm in the area. Thank You ALL!

BWPalmGardenInn, General Manager at BEST WESTERN Palm Garden Inn, responded to this review
Trisha, Thank you so much for taking the time to review your past stay at our property. We are thrilled to have had your family stay with us during your travels. We can all relate to how hectic traveling may be -- especially when its for an event such as your son's traveling team, but we are glad to have made your stay as warm and hassle-free as possible! We are lucky to have the Next Level Sports Complex, MAPS Sports Facility, and the Huntington Beach Sports Complex all within a 5 mile radius from our location which allows us to also provide this type of service and convenience to other families who also travel based on sports needs. We hope your son's knee is doing better and if you you ever find yourself in our area please feel free to contact us at 714-373-3200 so we can gladly accommodate you! Sincerely, Jessica Gonzalez

My boyfriend and I visit Southern Ca every few months and are always staying at different hotels just to try them out and this is definitely our favorite! We arrived way before check in time and our room was obviously not ready (no biggie since we seriously were there at like 9am) but the front desk agent Tony was super nice about it and let us use the lobby bathroom to change so we can get our day started! He was very nice and interacted well with both my boyfriend and I! He called us when as soon as our room was ready despite it being hours before the check in time! During the check in process he was very nice and quick to get us checked in! About 15 minutes after being in the room Tony gave us a call to see how we liked the room and to see if there was anything he could help us out with! Room was amazing! Very spacious, clean, and just perfect! Breakfast was also great! There were many things to choose from! Overall my boyfriend and I had an amazing experience and will most definitely stop staying at random hotels and stick to this one for our future trips! Kudos to Tony for being such a great front desk agent and leaving us wanting to come back! In regards to housekeeping, there's not much I can say because we were in our room when they got to us so didn't have the opportunity to clean our room, they always seemed nice though! I think the only con I can think of is the placement of the hot tub room(one we stayed in). We noticed that it was in middle of two, what seemed like, family rooms. We were scared to turn on the tub and jets at the end of the night because we didn't want to disturb our neighbors and being a front desk agent myself, I didn't want to cause complaints! We will most definitely be back! Thanks Best Western Palm Garden Inn for making me not want to leave! lol

Friendly staff, clean room with lots of amenities, nice pool area with attractive plants, handy location to name a few. Plus, near beaches and attractions with lots of nearby shopping and restaurants.

No complaint. Room is excellent according to value price. What else can you find in Westminster area for this kind of motel with peace of mind. I searched around everywhere and always end up booking at this motel for more than 15 years.

I would recommend this place to stay. It is close to many attractions. the room was great and comfortable. the staff were very helpful and polite.This is the third we stayed hear. This is a great value for the money.

My husband and I recently went to Disneyland & California Adventure park for a few days and stayed at the hotel. I was very pleased with the hotel overall. The staff was friendly with any interaction we had with them. Our room was clean and in fact did have the "hard-wood" floors pictured, which made it feel even more clean. The bed was comfortable and their outdoor pool/hot tub area was also nice. The breakfast area could get a little hectic each morning but they had a reasonable selection of items that varied a little each day and the staff did an amazing job at keeping everything restocked as it ran low. It was within 15-30 minute drive from Disney depending on traffic and ultimately very convenient for the price. I would recommend it to anyone wanting to stay near the parks for an affordable cost, but willing to drive to and from each day.

Average hotel, but close to shops, dining, etc. Front clerk was not friendly; do not expect to get into your room even 15 or 20 minutes early. My son and daughter-in-law were made to wait until 3 pm exactly! They had just driven a long ways and we were told no room until 3 exactly! I have stayed at many hotels and have never had that happen

This is the perfect place to stay, whether long term or short, I wouldn't want to stay anywhere else! Tony and Jessica are fabulous and go above and beyond to make sure our stay was top notch. And it was! Breakfast is more like what the higher prices hotels offer, rooms are pristine clean.

A lovely hotel with a "tropical" feel and an excellent, caring staff. Clean room and everything worked. Whenever we stay at this hotel, we try to book a spa room even though there is a hot tub on the property. Repeat guests book this hotel early--don't miss out.

Nice hotel, not too far from LA and close to the beaches and Disney. Spent 4 nights, great stay ! Friendly and efficient staff. Basic room but clean with all the facilities you need. At breakfast, you can get waffles, bread, danish, cereals, yogurt but also (differs each day) eggs, sausages, hamburgers, bacon,....) and of course coffee and fruit juice ! This hotel is 15 min from Surf City, 30 min from Long beach. 5 min from multiple restaurants and shops (Bella Terra shopping center) So don't hesitate, book this hotel for your next stay in LA ! I know where to stay for my next trip to LA !