Best Western Hotel West Monroe Inn,  West Monroe

4.0/5  - based on 318 guest reviews.
405 Thomas Road, 71292-7938, West Monroe, United States - See map
+1 318 322 9922 +1 318 388 4556

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 320 traveler reviews
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Inside our newly updated and 100% non-smoking hotel, you will find clean and fresh rooms with amenities to make you feel at home. Wake up each morning and enjoy our complimentary full hot continental breakfast, the perfect start to your day. Then treat yourself to a dip in our seasonal outdoor pool or a work out in our fitness center. Guests traveling on business will appreciate the variety of business services we offer as well as our complimentary business center with high-speed wireless Internet.   Our well-appointed guest rooms feature amenities such as a microwave, minifridge, coffee maker, cable TV with HBO® and ESPN®, hairdryer, clock radio, iron with ironing board. We also offer complimentary Wi-Fi, on site laundry, same day valet and a wake up service.   Conveniently located off I-20, Exit 114 South Thomas Road, our hotel makes it easy to experience all the Monroe area has to offer. You can discover downtown's antique alley, filled with small town shops as well as shopping, dining, and entertainment.   There are several attractions near this Best Western of West Monroe that you will want to visit such as the famous reality show Duck Dynasty located less than a quarter of a mile down the road. Other attractions include the Ike Hamilton Expo Center, Louisiana Purchase Gardens and Zoo, River Market, Food Network's Top Chef winner Cody Bahr's restaurant Cotton, and the University of Louisiana at Monroe. Play a round of golf at Highland Park Golf Course or Main Street Mini Golf and Games. Catch a movie at the Tinsel Town Theater.   At the Best Western West Monroe Inn, you'll find all the small touches that delight the value-wise traveler and friendly staff that cares. Enjoy your stay.

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Room 1

Guest reviews


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based on 320 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
162
Verygood
 
89
Medium
 
38
Poor
 
17
Horrible
 
14
Business Business 81
Couples Couples 67
Family Family 120
Friends getaway Friends getaway 20
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western West Monroe Inn,West Monroe
  • 5
    « BEST REST »

    Have been staying at this hotel for a couple years now, on and off working in the area. This is one of the cleanest and well maintained hotels in the area and a great price. the staff is very friendly and helpful. if you are working or just passing thru, give them a try you want regret your stay at this hotel.

    5
    « Niece Graduation »

    I would like to commend one of your staff Cash, who was exceptional with her assigned duties. Thanks!!! The rooms were clean and better than most hotels that i have slept in before and i do plenty of traveling... Thanks again Cash

    1
    « No microwave in my room »

    Call ahead if you use micowave, cause some rooms dont have them even though they are all supposed to i travel for my job and i bring my iwn food i was not happy when i did not have one after traveling all day and hungry.the last thing i want to do is get back in that car to get food they didn't bring me one or move me it was sorry bout your luck....will not stay again, its kinda cheapo and old also... not that great at all for the price

    5
    « Loved the breakfast and the service! »

    Good breakfast variety love the waffles and the coffee. Very nice and helpful staff. Shelley and all the other girls were great and made sure we had everything we needed! Some of our group likes to cook outside and they didn't mind at all. Will be returning!

    4
    « Always Great »

    My go to hotel when I'm in West Monroe. The staff is always friendly and helpful. The rooms are always clean. Easy access to tons of restaurants and the interstate. The business center is not as good as most BWs but it gets the job done if you need to print something small.

    3
    « Have stayed in better Best Western's »

    This is not the best of the Best Western hotels. It looks like they bought out another hotel and really not up to there quality. The bath tub and commode were in one room and the sink was out in the room.

    5
    « Baseball »

    We recently stayed with my son's high school baseball team. It was a last minute for booking our rooms. Jennifer and Jordan at the front desk was more the helpful getting all the accommodations set up, even though there were so many variables that happened with out stay. Jennifer knew when we would be traveling and went out of her way to call and makes us aware of possible bad weather, very considerate. When traveling with 17 teenage boys, feeding them is expensive. Shelley didn't an excellent job not only keeping up with the crew we had but also any other guest that was wanting breakfast at the same time. Rooms were clean and smelled clean. For my personal taste the bed was on the hard side. Others traveling with us said the beds were fine. Overall great place for the price. Will stay again if need be.

    5
    « nice stay »

    Everything its great, the personal its very helpful. Shelly its amazing.breakfast its good, very nice room the laundry its cheap. has restaurant close to location the tv programing its great and the lobby its huge

    5
    « Passing through on vacation »

    Excellent experience here. Very, very, clean room.....Excellent hot breakfast prepared by Shelley. Jennifer at the front desk was pleasant ans her attitude was genuine and not fake. Would stay here again in a heartbeat...thanks Jennifer and Shelley for making our stay great. Next time order us some sun - haha - have a great day gals. Antoniette J. Ellis and husband Scott

    5
    « Owner »

    Great facility, full breakfast, nice knowledgeable staff and the maids Toya and Shay were exceptionally great. Not only accommodating of my time and concerns but worked towards a solution on every issue. I will be recommending this location to all my insurance adjuster colleagues.

  • 5
    « Business stay »

    I stayed 5 days Jan-Feb 2018 Front desk clerk, Jennifer, was friendly and helpful. Breakfast was good every day Shelley kept breakfast bar well stocked. My room was clean and comfortable thanks to Lisa. I work in Monroe about 1 week a month and always stay at Best Western

    5
    « Business tour »

    Awesome service Shelly was courteous and professional. The staff was amazing. Shelly served well at breakfast. I don't do a lot of these but I thought I owed this to her for doing such an amazing job.

    5
    « Road Trip »

    We visited Monroe this weekend on a road trip...hotel staff was wonderful...Jennifer at the front seat ensured that our stay was very comfortable....We will be visiting again and we will certainly stay at the Best Western on Thomas...Thanks again to Ms Jennifer....

    5
    « Great Stay »

    We stayed here after leaving New York and then New Orleans.Jennifer at reception was wonderful and pleasant and could not be more helpful.Shelly who ran the Breakfast area did a great job also.All in all this was probably the cleanest room we stayed in including the upper west side New York motel although odd pillows :) but really represented great value for money in this lovely town.

    5
    « GSU Homecoming »

    This is late, but better now than never. Myself and two other friends traveled to Louisiana late October this year for Grambling State's homecoming. Our Check-in and Check out was very seamless and easy. Jennifer, the Front Desk Manager, was very helpful. She had a great attitude, and made us feel welcomed. Jennifer and the other staff member who was a guy(sorry I don't remember the name) was very funny and helpful as well! The rooms were nice and clean. I have a pet-peeve about bathrooms, however, it was very clean. In the past, I have stayed at Hotels that have good reputations online, however, they were horrible, Best Western was great. The price was reasonable, considering several hotels were increasing rates due to Homecoming. I commend the housekeeping staff. Overall, I would recommend anyone to stay here.

    4
    « Best Western Value »

    This hotel is a value. It's close to shopping and restaurants. The hotel is clean and well kept. The staff is friendly and very helpful. Jennifer at the front desk always had a smile on her face and was very helpful with our reservation.

    5
    « Best Service Ever!! »

    This was the best hotel I've been to thus far! The people there are awesome especially the receptionist miss Jennifer and the housekeeper Shelley. They're really good people who would have you rotfl! I'd definately advise any and everyone to come here! Keep up the good work Best Western!

    4
    « Review of stay »

    Good place to stay clean and friendly .Rooms were clean and bath in good shape swell as towels thick and fluffy. Let us park our motorcycles under entry way due to rain, very accommodating to customers .

    4
    « Overnight Stay »

    We were in West Monroe late and needed a place to stay so we checked into the Best Western. We checked in about midnight but made reservations on their website a couple hours earlier. Check in was easy and quick. The room was clean and looked inviting. The only complaint was the bed, it was too hard so not very comfortable. The breakfast was good, but typical for these class of hotels; unusual though they had a pancake maker which was rather awesome. We asked for a late checkout and they said no problem. The staff was excellent.

    5
    « Welcoming staff at this Best Western »

    Absolutely enjoyed the staff. Fun caring and considerate. They made all the difference. It was a nice hotel. Shelley handled the breakfast. Clean neat and well stocked. Almost thought we were the first ones there it was so spotless. Plus Jennifer at the front desk was fun and kind. She and Shelley made all the difference. Definitely will stay there again if in the area.

  • 5
    « Very Good »

    This Best Western was very clean. Decent sized pool and they had out some toys for the kiddos to play with. I would definitely stay here again. Breakfast was really nice as well. Plenty to choose from!

    5
    « Enjoyed my stay here »

    Checked into this hotel based on the positive reviews. Staff was great! Rooms were nice and spacious. I was on a business trip and most of my work required my laptop. Wifi was very good. At breakfast there was a variety to choose from. I especially like waffles and the toppings they offered. If my work brings me back to this town, I will definitely stay here!

    4
    « Baseball Tournament »

    We were in Monroe for my grandson's baseball tournament. Shelley helped us with a tray so we could carry breakfast back to the room since we were running late for a ballgame. Our experience was all good, no problems.

    5
    « what a great place to stay »

    this is a clean and nice place to stay. all of the front desk people Jennifer , Jason, Jordon are very kind and will take care of all your needs I really like the breakfeast person Shelly she keep tables and area very well cleaned while I was eating and ask if I needed anything that will get you a great start for your day This is a great place stay you get all the stars *******************

    4
    « I love BW »

    I always have high expectations of Best Western, this property did not disappoint. Jason, Jennifer, and Jordan are quality employees that make the guests feel welcome. There were two Best Westerns to choose from in Monroe. The reviews were about the same, but when I found out that one of the properties allowed smoking in the rooms, I decided to go with the smoke free property.

    5
    « front deck met me with a smile »

    very good and quite. Will stay here on my next business trip. Very clean. Several places close by to eat .Room are large with plenty of room. TV channels are good. This hotel is close to the instate. A nice pool. Very friendly staff.

    5
    « GREAT home away from home get-a-way »

    Although I live within driving distance from my home, hubby and I often steal a way for a night or two. Clean rooms, semi secluded, and then there is Jennifer at the front desk! She definitely makes you feel at home.

    5
    « Great hotel... excellent staff! »

    Short overnight stay in west Monroe LA. Jennifer at the front desk made us feel at home as soon as we walked in. The property is meticulously kept and the room was well appointed. In this price range you'd be hard pressed to get a better value or have a better experience.

    5
    « sleep well »

    Very nice and clean hotel in the West Monroe area. The hotel is located in a very good place with restaurants close by. I stay at this hotel quite often on business. have never had any kind of problems.

    5
    « Great place to stay! »

    We stayed for two nights at this hotel in West Monroe. The rooms were clean, decently priced, and the front desk staff was great, especially Jennifer and Jordan! They were very helpful and so nice. The hotel had a wonderful complimentary breakfast each morning as well. We highly recommend this hotel!

  • 1
    « Very disappointed »

    I booked online a non-smoking room with two queen beds. Because of traveling I checked in about 9 p.m. Immediately after entering the room we noticed a very heavy cigarette smell in it although it was deodorized with some air refresher. Then I went back to receptionist to ask another non-smoking room. She said that they don't have another non-smoking room with two queen beds and I have to leave. I become so upset because I was very tired and needed to search another hotel for the night for me and my family. It's not acceptable for an expensive hotel with so many positive reviews.

    5
    « Comfort in Monroe, LA »

    I was totally pleased with the staff (Jordan) and the hotel room! My room was perfect for an overnight stay. It had everything I needed for comfort! Wish I could have stayed longer! So glad I made my reservation here!! I know where I will stay in the future!! :)

    5
    « Frequent Traveler and this was the best I have ever been treated! »

    I was traveling early one morning for work, when I suddenly came down with stomach bug and couldn't go anymore. I managed to make it to this hotel parking lot a employee found me out side checked on me went in and got everything tended to by the time I could make it to the door. Ms. Jenifer was AMAZING!!!! she was truly concerned and offered any assistance she could. she made sure I had fluids, sent me to my room with yogurt for later, asked to she need to contact my office, told me to rest and she would be checking in on me. it was like being sick at home with the people who care for you. sorry so late getting around to this but it's an experience I will never forget. Best western will definitely be getting my business when I'm in the area. ( and its bc of Jenifer ) hate you weren't there the next morning to thank you person, I truly do appreciate you! GOD Bless you!

    5
    « Clean, efficient, pleasant staff »

    Great experience! After driving all day, check in was a breeze; Staff member Jennifer Ann was very professional, friendly, and pleasant. Her sense of humor and wit was amazing! The room was clean and already cooled down with the AC, the hotel was quiet; all lending to a great experience.

    5
    « Very nice room and friendly service. »

    The room was clean and comfortable. Checkin with Jennifer was very pleasant. The beds were comfortable. I liked having a ceiling fan in the room. Spent a good bit of time reading under the roof of the shelter by the pool. Overall a very pleasant stay.

    2
    « Stinks »

    The staff is very friendly. The bed is very uncomfortable. My husband has a bad back but I didn't until sleeping in this. The water was brown and gave irritation to my daughter and I both, which led to medication and an infection. Around the hotel smelled like sewer so bad that we couldn't stand outside and it came in thru the air conditioner. The breakfast had ants crawling around and the rolls were hard and the bacon tasted old.

    5
    « great place to stay in W.Monroe, LA »

    I've stayed in this motel several times. It is convenient, clean and comfortable, but what stands out the most to me is the staff. They have always been friendly, helpful and professional. My stay 1 week ago was no exception, with a wonderful lady named Jennifer at the front desk. I was having a telephone problem and she went out of her way to help me resolve the issue. She was happy, extremely helpful and at the same time very professional acting. What a great asset for this motel!

    3
    « Beware of the swimming pool »

    Hotel was close to DR's ofc, restaurants, gas station, which was great. While my child, 10 yr old was swimming she cut her foot on an object, pulled it out and it was a box cutter blade. It was turned in to the desk clerk who offered no apology or reason. This could have been bad had her cut been deeper or gotten infected. There was a girl's baseball tournament going on and considering the ppl, the room was quiet.

    5
    « Best travel advisor »

    When we arrived at the hotel, we were ready to go out & eat dinner. Jason was our desk clerk at that time. We asked him where is the best place to eat local foods. He suggested Trapp's on the river to eat catfish. Boy, was he right. The food was delicious. I like to also say that we loved his personality too. Breakfast was delicious & the food kept coming thanks to Shelley. She was very friendly & worked hard to make your breakfast enjoyable.

    5
    « Given a Second Chance to Make a Good Impression »

    Previously, I had stayed at this Best Western location and had not been very satisfied; however, when my husband and I, along with three of our grandchildren planned a trip to West Monroe, I decided to give them another chance. I am so glad I did. Jennifer was at the front desk. She was not only efficient, she was helpful and extremely friendly. She made us feel like she really cared whether or not we enjoyed our stay. Breakfast was excellently prepared and presented. Sofa bed was not very comfortable to sleep on, but that is not unusual. I gave them a second chance to make a good impression and they succeeded. Will definitely stay on my next trip to Monroe.

  • 4
    « Great staff »

    Room clean, comfortable. Stayed on ground floor, slept well, no noise to keep me up. Great breakfast. Staff extremely helpful, if they didn't know they asked. Jennifer at front desk exceptional employee. I prefer a room with an office entrance.

    5
    « Dana is a gem! »

    Dana, along with the rest of the staff was very caring and answered any question i had about the area. The property is a bit older but the rooms are very clean! Breakfast was great with a lot of variety. The breakfast attendant, was kind and helpful. I will definitely recommend this hotel to my family and friends. Thanks again to Dana and staff.

    4
    « Exceptional care »

    The staff at this Best Western was exceptional. They went above and beyond to make sure our stay was pleasant. We were very, very comfortable here. The rooms were clean, comfy, and big. We used the pool and had the free breakfast every morning. It was a very nice stay.

    5
    « Family trip »

    I would highly recommend this hotel to anyone visiting West Monroe. The staff is amazing. I had the pleasure of talking to Jennifer when I made my reservations. She was so kind and helpful, and I knew I had made the right choice in hotels. I got the pleasure of meeting her, and she is a lovely person. Jason, Jordan and Alex are also fantastic people who made sure we were comfortable, and that our stay was enjoyable. I was very impressed with the young lady who was in charge of breakfast. She was always smiling, and she made sure there was plenty of food for everyone. The lady in charge of cleaning our rooms made sure we had plenty of supplies for our stay. We were there two days, and not once did we encounter a hateful employee. They were all genuinely cheerful and ready to make sure we were taken care of. The rooms, pool, and dining room were kept clean at all times. Every aspect of our stay was positive. Other hotels need to take lessons from the Best Western in West Monroe.

    5
    « best service ever »

    Jason and Jordan rock. Very helpful and professional. Housekeeping was friendly. Shelly in breakfast was also on top but f things. Making sure we all had what we needed. Pull out beds weren't very comfortable but the little girls were fine sleeping on it

    5
    « KING SUITE AND STAFF »

    the staff was very friendly and amazing. Especially Jennifer :). My room was mixed up and I thought I would not receive the room that I originally wanted. She assured me that she had an opening and got me booked with no hesitations. She was very friendly and warm. Our room was spotless and we slept amazing. The bathroom was very clean as well.

    4
    « Good Stay »

    Jennifer and the rest of the staff was awesome and very friendly and was quick to get what extra things need for our room. and the breakfast is good. The rooms are nice and clean, could use a little update. Bed was a little to hard for me. But it was a good stay.

    5
    « A Blessing in Disguise »

    My boyfriend and I are moving to Colorado from Orlando, Florida, and we had to stop off in Mississippi to rest for the night. When we arrived at our hotel, the first thing we wanted to do was take a shower, but the shower had no faucet to turn on the water. We were moved rooms and the next room didn't have a faucet either. We moved for a third time and the room was trashed and not clean as well. Not only were we annoyed because of the issues from the rooms, the area the hotel was in was not the greatest and we honestly didn't feel safe for leaving our car parked there overnight with all of our personal belongings packed in the car. We immediately left due to bad vibes we felt from being there and got issued a refund. After calling multiple hotels, and dealing with rude hotel guest service employees, Jennifer answered the phone from the Best Western West Monroe Inn and told us that there was availability, and she could book us a room with no problem. She was our angel and saving grace for the night. As soon as we arrived, she ensured us that we were safe and that if we didn't feel safe parking our car in the normal parking lot, we could park it underneath the cover in the front where someone could watch it for us. She treated us like we were her own family and made sure that we were taken care of. We appreciate her and her willing to help us so much! Not only was Jennifer an amazing employee that gave EXCELLENT customer service, the room was in tip top condition. There wasn't an ounce of dirt anywhere and it was very spacious. When we woke up the next morning, room service was at our door asking if we needed anything. Overall, we had an AMAZING experience here despite how exhausted we both were from driving literally all day and all night. I wish I could rate this hotel and their employees with 10 stars! Thank you Jennifer and Best Western West Monroe Inn!

    5
    « Had a great stay »

    Had a great stay ! The rooms were nice ,clean, and accommodating .pool area was nice although could use another gazebo for shade .staff were friendly and helpful especially Jennifer at the front desk her friendly upbeat personality along with her knowledge of the job and willingness to help made this a great stay ! Will return!

    4
    « 5star customer service & housekeeping »

    I've been coming to west Monroe/Monroe area for the last 4 years on business and I try to mix some pleasure into my trips by bringing along my husband. We've stayed at almost all of the nearby hotels, and we are delighted to have found our permanent home away from home here at bw inn west Monroe!!!! Jennifer was only the first of many employees here who have become like family to us. She is always attentive to my needs, gets me checked in early if need be, and I especially commend the highly effective way she communicates with housekeeping to make sure wr all all on the same page with my needs as well as her needs such as when we need them to stop what they arw doing to go clean a particular room we need to check into early! It's reassuring to see her work that this hotel truly makes the guests needs their priority over what is most convenient for them. Everytime I interact with Jennifer or Alex or anyone else here including the owner, I think about how they are actually doing all the little things that I I wish the employees and owners of other hotels would do!! Even when I got in trouble.by the owner for smoking in the room on my first stay here, he did it in such a tactful, respectful, and considerate way that I actually felt really bad for my actions and wanted to make it up.to him for his loss BC he couldn't rent the room out for days. Hopefully, I've made it up to him now that I've followed all the rules while I stayed here over a dozen nights in the last month!!!! I concur that it's a little.pricey to stay here, but I don't mind paying for friendly employees and impeccable housekeeping like the lady from new orleans and Brittney! Small pillows and not so soft towels are my only complaint but I'm sure the owner already has plans to purchase more plush and bigger pillows and higher quality towels to better match the high quality of his hotel!!! Kudos to all of u at bw west Monroe.

  • 3
    « Time for a change from a old 15 year staple »

    Well last year i said i was done here with this hotel but because of my 250K BW points i decided to stay here one more time and brought my family with me to swim while I worked. The staff is great, hotel is clean but the 114.00 room after fees and tax is where I made my chioce. This is a 69.00 a night motor lodge. IT IS NOT up to todays BW standards. The room is tiny and the bathroom so small you feel claustrophobic. The bed was hard with a noisy plastic pad over it.... the pillows were so small and wore out we went and bought 3 pillows from walmart. The breakfast was... well at least they now serve community coffee. Again the staff is great and the room clean. My problem is the price DOES NOT MATCH THE PRODUCT. I would understand this at the 75 dollar after taxes range... SO bottom line is I will drive to Ruston to the new BWPlus there for almost the same price. I haye change but it is time. Thank you BW Monroe Inn for 15 years serving me when im in Monroe area.

    4
    « Nice location close to mall and restaurants »

    A nice Best Western location with fairly easy access to I-20. The rooms are typical and very clean. The breakfast with the usual scrabbled eggs, sausage, breads, and a waffle maker but seating is somewhat limited. We have stayed here on three different occasions because of the access to dining and shopping. The entrances to the rooms are outside and there is a lot of parking. Being able to park right in front of the door makes it very easy to unload and then load back up in the morning. A real plus is the nice gas station next door with very reasonable gas prices. It makes it easy to gas up to continue the trip.

    2
    « Slow Internet and slow breakfast »

    Complained about slow internet, 40k download, was told it was not motels fault, then at checkout was told that there had been no problem with internet. At breakfast both days guest had long waits for food while apparent non guest helped themselves to large amount of the food as it came out. This happened both days of our stay.

    5
    « Awesome place »

    My family and I traveled a long way to visit ULM to get me enrolled. We stayed at this amazing place for 3 nights. We were excited to see the duck commander guys portraits in the lobby. This guy Alex at the desk made my family have a very comfortable stay. He has very good knowledge about the places around ULM & he also guided us to the duck commander warehouse. The room was spacious we also used the pullout bed which came is handy for an extra person. My family will definitely stay here every time they visit.

    5
    « My experience »

    I was in west monroe for the family weekend gathering. This place is our first option cause we stayed here before & really enjoyed it. The rooms are very clean & non smoking. Their breakfast is really good & the front desk employees are really friendly. We wanted a room next to the pool & that's what we got. Alex from the team helped us with offering local coupons for food delivery. Such an amazing place to come back & stay again.

    5
    « Also front desk services »

    Everything was excellent! Jennifer at the front desk went out of her way to get me in my room early. Cery Caring and Nice person!! They care about making your stay comfortable and easy ... Loved it and will return!! Location is AWESOME!!! 1000 star rating from me!!

    5
    « Very pleased with my stay »

    Courteous and helpful staff. Called to let me know I'd left some personal items behind in my room. Thank you! Room 118 had NO cigarette odor and NO heavy perfume to cover up cigarette odor. That right there is worth the price of admission. A clean spacious room with plenty of WiFi bandwidth was icing on the cake. I'll be back to West Monroe on business and will stay here again.

    5
    « Passing through on our way to Fort Hood »

    Our check was great' even though it was 2 am. Jordin was great and helped make us feel very comfortable. We were provided 2 separate rooms for our family and we felt very safe and comfortable. Breakfast was pretty good too.

    4
    « Friendly service, clean rooms »

    Our check in was great. Jennifer was personable and friendly. She gave us her full attention at checkin, which I also observed her doing for others. The rooms were clean and adequately furnished. Breakfast was also provided.

    5
    « Jason, Jordin, and Sheila are the best!!!!! »

    We visited the Best Western in West Monroe for a Family Reunion and received excellent service they were very friendly and seemed like part of the family I highly recommend this establishment! We will definitely be back!

  • 5
    « Still excellent »

    I have stayed here many times, the amenities, and close proximity to restaurants , coupled with a friendly and courteous staff make it my only choice when staying in west monroe! They make my work travels stress free!!

    2
    « W. Monroe »

    If you are on vacation, find a better place. This is for emergency stay. If you are looking for a price cut because of age of hotel, not here. Prices need to be lower to reflect age of rooms and decor and working condition of facilities, Staff was extremely pleasant. Maybe they should work at a more upscale hotel instead of a little motel like this. I stayed here because it was close to a fam home where I had funeral to attend.

    4
    « Friendly and quiet »

    We stayed for 3 nights. The staff was friendly and always helpful. Jason at check in was awesome. Very friendly and eager to help. Sheila who tended the breakfast buffet was wonderful. She was diligent in keeping food on the buffet and always making sure everyone was satisfied. Our only complaints were that the towels weren't very soft and the shower head was too low for my husband but other than these couple of things, our stay was great! We would definitely stay here again!

    5
    « Friendly and personal »

    I came for the New Music on the Bayou summer festival and felt very welcomed by Jason, Jennifer, Keisha, and the whole staff. The lobby, especially during breakfast, was always friendly and personal. I had the same experience last year and was happy to return!

    2
    « Guess we were the unlucky ones here.... »

    Arrived about an hour prior to check in yesterday and was told our room wasn't ready but they would call when it was; absolutely no big deal. We went about doing other things on our list but never received a call. About 1.5 hrs after check in time I called and was told the room would be ready by the time we got there. We went back and checked in without issue. Upon entry to the room we found it to appear to be clean and well appointed for the price point. However we noticed there was no bedding for the pull out (king suite) and there was only 2 towels and 4 of us. Kids jumped in the pool and I went down to get bedding and towels. Front desk seemed confused by why would need extras but provided them. The bedding for the pull out had an incredible amount of soap residue on it but I didn't feel like going down there and bothering them again so we made it work. Sheet in the room says pool closes at 9 and we had a room right in front of the pool. Kiddos were out in plenty of time and then some adults took over. The music was so loud we couldn't hear our tv over it or their laughing. Finally gave in and called the front desk to complain and was told they would handle it. 45 minutes later the party was still going strong so my husband just went and stood at the window until they realized we were watching them and the party wrapped up shortly after. Kids fall asleep and both husband and I are saying man we are itchy in bed, but no visible bugs so we go to bed. First thing this morning a huge cock roach runs across my foot. Yup we are done. Front desk was nice as always when we checked out and simply said "I'm sorry, baby" when there is mention of issues. Sorry doesn't cut it this time.

    5
    « I was treated like a princess! »

    After a long day of driving through horrible storms, I just pulled in to this property due to its proximity to the interstate, I was exhausted and just wanted to get some rest. As I walked up to the counter to inquire about availability, THE PERFECT GENTLEMAN, ALEX, welcomed me, checked me in, and offered to take my luggage to the room for me. Wow, how often does that happen? Later that evening, I called the front desk to inquire about restaurants, etc., and he brought me several papers with information about the city. He was absolutely amazing, courteous, helpful. My room was also very nice, clean, quiet, comfortable. Price was reasonable, and although I didn't have breakfast in the lobby, I understand there were quite a few options for guests. I had the opportunity to meet several housekeepers as I was preparing to leave, and they were just as friendly as Alex, and really seemed to be proud of the quality of their work. Bottom line, I had the overall experience that the Best Western West Monroe Inn is run by people who enjoy their place of work and want to make all guests feel very welcomed and satisfied.

    5
    « Friendly »

    Jennifer was helpful and kind. Very friendly staff. Will stay there again!! Restaurants close by. Right off interstate which was very convenient. The room was clean and the best was comfortable. Nice area.

    5
    « Nice stop »

    Stayed here one night on our way to visit friends. Room was clean, service very courteous. Breakfast was a nice mix of hot and cold items. Would definitely stay here again. Note: star rating is a reflection of the hotels success as a stop over a place to stay. It doesn't profess to be a resort or offer luxury accommodations- but it is excellent for a good nights rest.

    5
    « Awesome front desk staff »

    Ms. Jennifer was extremely helpful. We drove from Florida and got to the hotel a few hours before check in and she noticed that we appeared tired. She asked management to see if we could get in the room earlier. She was polite and answered all our questions about the area. She was very professional and knowledgeable of the local restaurants and entertainment. My players and I will be staying here next year for our basketball tournament. cbballers.com

    5
    « Welcome Indeed! »

    Best Western should be proud! Jennifer knows and understands excellent customer service! Room is excellent and the amenities are good. Easy access from I20! Count on me staying again! My Harley Owners Group Platinum Discount made the rates even more affordable. All in all, excellent value.

  • 5
    « Awsome place! »

    Loved the lady Jennifer at front desk. Great guest service skills. Place was really nice and clean. Great place to stay while doing business. Will come back when we are working in Funroe. Thanks Jennifer! Chase Ducote Chase Communications

    4
    « A hidden gem »

    I've stayed at this BW many times of the years. It provides consistent quality at a low price. It's the best value stay at this Thomas Road location, where there are many alternatives to choose from. The rooms are always clean and nice. The breakfast area is always well attended and maintained.

    5
    « Everything we wanted and more! »

    The minute we entered the office to register, Alex went the extra mile to accommodate our every wish. Traveling on the road and not having solid overnight plans that day, we had made the reservation on our iPad while we were movin' on down the road. As we have some physical challenges, we were overjoyed when Alex found us a room on the ground floor. He did everything within his power to provide us a comfortable, relaxing stay. The pool was clean and well kept, the room spacious, and we liked the pillows. The next morning at the "complimentary" breakfast, the lady working the dining area was non-stop helpful and cheerful, and as one of us is gluten free, she took the time to inform us of all their gluten free offerings. With the variety of competing hotels out there, we find it's the people that make the difference. Alex and the breakfast lady, and everyone we dealt with during our short one night stay, solidified the fact we will definitely stay there again when our plans call for lodging near West Monroe.

    5
    « Best of the Best »

    My stay made me feel right at home. The workers were very polite even in the mornings. The managers were open to have conversation outside of business. Very welcoming. Ms. Shelia was the first person my family and i met before checking in and my grandmother said " She was the nicest lady i've met at hotel in years. " Ms. Jennifier was a welcoming manager and handling the hotel professionally and like she would her own home. If i had to choice of where to stay i would stay at the Best Western in West Monroe all over again.

    3
    « Good for last minute trip home. »

    This hotel was good for a last minute trip home. All we really wanted was a clean and comfortable place to sleep and shower. It met our few expectations. Only down side was the fact that there wasn't a comforter on the bed. Jennifer was awesome.

    5
    « Great Place To Stay!! »

    Great rooms! Very clean and comfortable. Jennifer, the lady who checked us in was very friendly and helpful. We will definitely stay here again when we come back to West Monroe. My only complaint was that we needed two rooms next to each other and to get that we had to go to the 2nd floor. Next time I will book earlier to get ground floor rooms. Other than that, it was a great place to stay.

    5
    « My stay was good the Manager went out his way to make me fe l safe »

    I was optimistic about staying because of the hotel door being outside but the Manager made me feel safe. The Manager made sure that my room was clean and I was comfortable before purchasing the room he allowed me to see the room I would be staying in and I was pleased. Everything look brand new.

    4
    « Delightful surprise! »

    We got a great room rate from Expedia, so we decided to try it. We found the rooms to be very clean and quiet. And the breakfast was wonderful. Shelia, the breakfast manager, fixed us some yummy strawberry waffles. We would definitely stay here again. The only reason I rated it 4/5 stars is they don't take pets and we sometimes travel with our Yorkie.

    4
    « Business trip »

    The staff was wonderful, the weather was very unfavorable, they called me twice to see was I ok and was I still in route. I've Never had this kind of concerned shown in all of my years of traveling. Wonderful people!!!!!

    5
    « Desk clerks »

    The lady who checked us in (Jennifer) was hilarious. She made our check-in fun. My wife checked us out the next morning my wife checked us out and said the young man on the desk was just as much fun. Excellent employees.

  • 4
    « Very good stay »

    Enjoyed our stay and the staff was very friendly. The location is convenient to the interstate. Clean and comfortable rooms. The breakfast was very good with multiple choices each day for both hot and cold items.

    5
    « Everything was wonderful »

    we love everything about this hotel , from Jennifer who checked us in , to the lady Ms.Shelia who cooked the breakfast, which was very delicious by the way. The whole staff was friendly, they even gave me a fan to help me sleep better. we will be staying again.

    4
    « Great Staff Clean room »

    The hotel was clean the rooms were clean the beds worse comfortable got a really good night's sleep the bathroom was clean Haier refrigerator microwave everything worked staff was very friendly and professional overall a good stay the only problem was outside the hotel there was a stench of sewage don't know where it came from as long as you were in your room your good the walking out to go to breakfast kinda ruined your appetite

    5
    « Fabulous staff and quiet/clean hotel »

    If you have to stay anywhere near Monroe, LA stay in West Monroe at this Best Western. We checked in and out of Days Inn within half an hour due to filthy conditions and unsavory people at 11pm. Frantically trying to find a better hotel we stumbled upon Best Western. Alex, at the front desk, was so friendly and helpful. We were skeptical of the safety conditions in this area and Alex allowed us to view our room before checking in and even moved his car so that we could park our 20ft uhaul and trailer directly in front of the office. He was a delight to deal with. When we woke up the next morning and went to the office to get our complimentary hot breakfast we were greeted cheerfully by Jennifer, who chatted with us and asked about our stay and future travels (we are moving across country). Check out was just as easy as check in. Jennifer was still smiling and our entire experience was "easy peasy". THANK YOU BEST WESTERN AND STAFF FOR TURNING OUR EXPERIENCE IN MONROE AROUND!!!

    5
    « Awesome Customer Service »

    Jennifer with Best Western of West Monroe, La. was great with her skills. Very friendly, joked with us while she was checking us in. I would recommend this place to anyone. Room was very nice was not what we was expecting. We loved it!

    5
    « Awesome »

    Mrs Jennifer at the front desk was so awesome and amazing and kind and very sweet my stay was great and really enjoyed the new look of the room. The next time I'm looking for a hotel I'm planning on staying at a best western you guys have come long way

    4
    « Birthday visit »

    This place is good I loved the customer service. Jennifer was the best we love her she treated us like family. But the beds were hard there wasnt a good night sleep and blankets thin and hard. But the staff was beautiful. And the breakfast was great.

    5
    « Absolutely fantastic! »

    This hotel was amazing!! So nice and clean, everything was just remodeled! The huge breakfast was awesome, and the staff was incredibly friendly! Will definitely be staying here again! We loved our stay!

    5
    « Best Western, West Monroe, LA »

    This hotel has just been renovated and is VERY nice. The staff was also pleasant and attentive. Alex (running the front desk) was particularly helpful and considerate. Breakfast was as good or slightly better than most I've seen at other hotel chains. Would highly recommend it.

    5
    « Very Nice Stay »

    I normally stay at the other BW in Monroe, but booked this hotel by mistake. . . .glad I did! I was assigned a very nice suite next to the pool. The room furnishings are modern and appear fairly new. The room is quite spacious and very clean and comfortable. Check was very quick and the gentleman at the front desk was most courteous. I understand that only the suites have microwaves, but they do have them available on request for other rooms. A little added bonus, they are only a couple of blocks from the famous Duck Commander shop. Would I stay here again? Absolutely without any hesitation.

  • 5
    « Nice stay here! »

    I booked four rooms for my family to use while in the area for funeral services. We were all happy with the accommodations. Breakfast was free and included waffles, sausage, biscuits, gravy, orange juice, oatmeal, coffee, etc. etc. Just right. Lots of places to eat nearby and lots of retail stores, too. Jason helped me with a smooth check-out. We'll be back!

    4
    « Room is very nice! »

    Got 2 queen rooms & it had sofa bed. Very nice room. Price was $91.75 a night. Pool looks very clean & good full breakfast. Person at front desk very nice. We will be back!! Many Resturant's on Thomas Road. Was very pleased with hotel.

    5
    « Amazing place/Great stay »

    This hotel was great. The newly remodeled rooms were clean and inviting. The beds were comfortable. The location was excellent with quick easy access to I-20, you are minutes from virtually anything you might want to do there. The area was safe. The staff was helpful and kind. All in all I would reccommend this place for any occasion, a get a away vacation, or even if you're just passing through.

    4
    « Different/ honeymoon suite »

    We stayed in the honeymoon suite because it was our option between it and a handicapped room. They said it was newly remolded and it was very pretty but... impractical for "some people". The shower was a massive glass shower (with great water pressure) upon a tiled surface with 3 steps to get to. My only worry is that someone could slip and fall, a little water leaked from the left side. Yes, the water was slightly discolored but its due to the minerals in their water system. They also had a huge Jacuzzi bathtub which we didn't use. Tiny pillows, slept good and overall comfortable.

    3
    « Good Stay »

    Staff was helpful when needed. No Microwave in the room. Beds were a little soft for my back. Small Bathroom. Stayed 2 nights, each night there was people barbecuing outside, they looked like crews that were working in the area, but they were quiet.

    5
    « All the comforts of home! »

    Excellent place to stay rooms were beautiful, clean, comfortable, and quiet. The staff (Jason) was friendly,helpful professional, and very polite. The breakfast was excellent the waffles had toppings strawberries, blueberries, and almonds, oatmeal had brown sugar, raisins, and almonds. they also had bacon,sausage, gravy, eggs, biscuts, fruit,muffins,and more. We loved this hotel which gave us a five star stay. Thanks to Jason and the rest of the staff for a excellent stay.

    5
    « Great Staff/Renovated Rooms »

    My family was here for a weekend get together. We were very pleased with the recently renovated hotel. The rooms were very nicely decorated, comfortable and well equipped. The lobby was inviting and a great place to gather. The hotel is surrounded by plenty of places to eat. When we arrived we were welcomed and checked-in by Jason who was very personable and professional. He provided exceptionally good service including details regarding the hotel and the surrounding area. Jason was very responsive to any questions or requests going out of his way to make sure we had what we needed. Nila made sure everyone had plenty of good food and fresh coffee, and made sure the breakfast area was clean. She greeted us with a smile and made us feel as if we were having breakfast in her home. We would definitely stay there again.

    5
    « Excellent Stay! »

    I chose this hotel based on the overall reviews. I have no complaints on my stay. The staff was great, the breakfast was good and i liked the fact that they had a variety. The person who was helping with the breakfast was very nice and courteous. The room was big and clean! I would definitely stay here again.

    5
    « Great Hotel »

    Staff were friendly and the room was great. There was an area with a sofa bed and TV and the king bed was comfortable. I am not exactly why the water there was brown, but I have learned that the water throughout Monroe is brown for some reason. We will be going every 2 weeks and will be staying there for sure. Easy access and there are so many places for dining and shopping near by.

    1
    « Horrible stay »

    Stayed overnight and were quite disappointed with the brown/yellow smelly water coming out of the faucets. After reading other reviews on travel advisor, it became apparent that this was the city water and was safe but the feeling of unclean was instilled in our heads. We couldn't get out quick enough. Many field workers were staying there and the vacation feel we were looking for was not there at all. Would STRONGLY not recommend this hotel! We will next time continue on to Shreveport.

  • 4
    « Time to get off the road »

    Hotel was in the right place to get off the Highway, out of the weather and be safe. The breakfast was good. I was near the Interstate and easy to get to. Desk clerks were very curteous and it was a pleasant setting. If I pass through there again. I would stop there and enjoy going to Duck Dynasty/

    4
    « Bed slightly hard but great and friendly service. »

    The bed was slightly hard for our taste but the room and staff were way beyond my expecations. Everyone went out their way to treat us nicely and if we are ever back in West Monroe, I would definetly stay here. Thanks, Christy

    4
    « Good room for the price »

    Great little motel Great price Large room and bed with a segregated lounge area with a second tv. Bath room tiny though and smelly water but can't change that. I think when your local water has a sulphur smell maybe a couple of bottles of water would have been nice to brush my teeth with. But good value for money and quite comfy

    5
    « Great Stay »

    Last minute reservation, Jason at the front desk was awesome! Very helpful and Friendly! Great rate, room was fresh and clean and kids loved the pool! We would recommend this location to anyone coming to the area.

    5
    « Great Stay »

    we stayed her for a week during the Junior Beefmaster Breeders Association convention.. rooms were very clean and comfortable... it was close to the roadways but inside the room you didn't hear the road traffic.... staff was very helpful

    5
    « Clean and Nice Rooms!!!!! »

    I travel on a month to month basis for business and at times for leisure. I stayed at this Best Western in the past and it was okay. Now I have to say, this one made the top of my list because of a lot of much needed changes were done especially to the rooms. Everything was smooth. I was greeted by front staff and it was quick, which i liked. The room i got was a suite and it was very clean. I was able to do my work with no problems with the wifi. Breakfast was good especially those waffles.Thanks again.

    5
    « Great Place to Stay »

    I stayed here for one night to tour the Duck Dynasty spots. The outside was OK but when I stepped into the room it was like a different motel. Very nice rooms. I was comfortable and suprised to find a cieling fan which I really love when I sleep. This was a great stay and the staff was very nice. I would gladly stay here again.

    4
    « Recently renovated »

    Booked this from the road as we were driving across country. Pulled into the lot and saw it was a former motel and was not excited. However, I was pleasantly surprised. It had recently been renovated and looked good. As a former motel, the room was larger than more modern rooms. We had 2 Queen beds, but enough room for a love seat and table. It also had a fridge and microwave. Add in the pool and it is nice spot for a family. The downside to being a former motel is that the bathroom is small. Plenty of room at the sink, but the toilet and shower are in a very small space. Breakfast was weak - even by BW standards. Muffins were COLD and sausages were cooked through but not browned. Staff was friendly.

    5
    « great location »

    I recommend this Hotel for it is convenient, clean, and has a great staff. Great Breakfast as well. It has Handy Cap rooms which we have to have for the bars in the tub or walk in shower and high toilets with bars around it.

    5
    « Excellent Stay Once Again! »

    I have stayed here before and one thing i like was the consistency with the staff, they always greeted me and always had a friendly face. This time during my stay there were some new breakfast items i enjoyed, the condiments for my waffles, those were really good! Rooms were clean as usual and the pool was great! One thing i did not like was the new sign for best western. I didn't even recognize it since it blended in to everything, go back to the old one!!!! Other than that, my stay was good. Thanks again.

  • 1
    « DON'T »

    I had made reservations for this hotel three weeks ago using a credit card which was later hacked and I had to replace it. In the confusion, I forgot to notify the hotel. Well, the hotel calls while I am on the road and tells me the previous card will not work. So, I tell them, no problem, let me give you the new card number. Twice wife and I gave the girl the number. Twice she tells us the card is declined. We tell her we are calling the credit card company. We did, absolutely no problem with the card. Call back, three more times trying to get the number to her and to go through. No luck. AND my reservation is summarily cancelled. So, we find a place to pull off and get online and we check the card again. No problem. Now we have to find a new place to spend the night. Which we do, Holiday Inn Express in Shreveport. Use the SAME CARD to make the reservation....NOT ONE PROBLEM. Let me state this carefully so I will not be sued...It seems to me the hotel did not want to wait on my late arrival and so they cancelled my reservation in order to resell the room for a higher price. I DO NOT KNOW THIS, but when we tried to rebook the hotel, it was no longer available online. I did call Best Western Rewards and filed a complaint, however I was told on the phone there was nothing they could do. There is something I can do....I cancelled the other reservation made for this hotel for my return trip. I will take my business elsewhere. It may not make a difference in the scheme of the universe, but I will feel better. I have used Best Western for many years and it is sad that this would happen. We even asked for a manager and were told he had check their machine and it was working fine, but we could not actually speak to them. Something in the back of my mind says I stayed here a few years ago and wrote a very nice review. Well, it has changed and not for the better. This happened Saturday, July 9, 2016 at about 4 in the afternoon CDT.

    4
    « Rewards »

    Nice easy and affordable. Clean but the breakfast lacked. I booked online and did not receive the rewards for Best Western. The parking was okay and easy to get in but a little hard to get out. Rooms were fine and clean with all the extras you would expect. The breakfast was blah but maybe I was expecting to much. The sausage was steamed and looked bad and the gravy was jelled. It is located in a good area for me and I will stay there again.

    5
    « Enjoyable and Comfortable Stay »

    This is a very nice hotel and great location. We enjoyed the breakfast and hours available. Our room was spacious , clean and comfortable. Alex, customer service was excellent, he took care of us.I will keep this hotel in mind when I return to Monroe/West Monroe, LA.

    4
    « Very Nice for the price. »

    I stayed one night. Was nice and would stay again. The only funny thing I have to say is the hair dryer in the room looked like it was from the 70's. LOL. Didn't use it though.. Was right off the Hwy, and next to the Waffle House if you don't want to eat the breakfast.

    4
    « "Convenient and Safe" »

    The room was clean with everything working. The location was very convenient providing easy access to food, shopping, and fuel. The amenities included: free breakfast, free wifi, ceiling fan, refrigerator and an outdoor pool. I am unable to comment on any since I did not use any of either. Also the clerk was very helpful in providing customer service. A quiet and safe stay to be replenished.

    4
    « Duck Commander - Faith, Family and Fireworks »

    Perfect place to stay when we visited Duck Commander for the Faith, Family and Fireworks celebration. Room was clean and quiet for a good night's sleep. Check in and check out was easy and quick. We would definitely choose this hotel again.

    3
    « Okay »

    The room was clean but not as impressive as other hotels we have stayed in. The charge was higher than the other Best Westerns we slept in on this vacation and previous get aways. Staff was friendly but seemed a bit rushed. Breakfast bar was small and unimpressive. Would probably not stay there again

    5
    « A Flood of Relief »

    Our house flooded this year. Thousands of us trying to rebuild. This past week; we hit the wall. We really needed a staycation. We reserved a suite and I was truly impressed when we checked in. We were able to check in early and the key pad touch card was super easy to get in and out. Brand new sleeper sofa and flat screen in the seating area. Black and chrome desk chair and a central culinary center greeted us. Fridge, microwave, plenty of storage and a beautiful new bed. The carpet was fresh, pillows fluffed and you could tell that the staff cared about the details. The remote control sanitized and placed in a little cover. If you live in the south; you love a ceiling fan. It was a treat! The pool was Salt Water treated and never had a strong chemical smell. Plenty of pool furniture and a great location tucked away right off the interstate. I travel frequently and you can tell when a place is managed and when a place is owned. The breakfast staff, owners, front desk, and housekeeping made us feel at home. After all; that is what a hotel should be. 24 hours of you feeling at home.

    3
    « Jason »

    Jason - the front desk guy was exceptional. He went above and beyond to help me out with some business that I had to have done that day. He continually worked with me in order to get my stuff taken care of.

    3
    « IT'LL COST YOU TO PAY CASH! »

    I stayed in two other Best Western hotels--my go-to for many years--during this same trip and both were better values. Hotel policy to charge additional $150, if you want to pay bill in cash. And "non-smoking" room smelled like cigarette smoke. Otherwise, the room was good (except for the cigarette smell), the bed comfortable, breakfast good and well served.

  • 5
    « Staff »

    I stopped to get a room llast week at this property. Although they were completely booked up due to a large athletic competition, the front desk clerk on duty, Jason, was exceptionally helpful, friendly, professional, and a great representative for the motel and for Best Western. He took time to call other properties in the area until he found a room for me. I am in the W. Monroe area fairly often, and because of Jason, I will always stay at the Best Western there.

    4
    « Visit to Duck Dynasty »

    Hubby and did a little site seeing after dropping son off at SAU for football camp. Traveled to W Monroe after eating at Duck Diner we decided to get lodging and all the motels were full except BW. All they had left was a king size bed costing over 109.00 a night. Hubby told the check in clerk what we could spend and we got the room for much much less. Room size was nice and big. Bed was comfy. The only issues we had was that they had small pillows and the alarm clock kept making noice like it was on the frits. Otherwise a nice place to stay.

    4
    « West Monroe Duck Dynasty Visit »

    My 10 year old son really wanted to visit West Monroe to go to the Duck Dynasty warehouse, he is a big fan of the show. I choose this hotel because of it's close proximity to the warehouse (just down the street). It was also right next door to the doughnut shop the Duck Dynasty guys frequent. The hotel was nice and clean. Has exterior doors and a nice swimming pool area. We didn't have the free breakfast since we decided to hit the doughnut shop next door:) Would stay here again if in the area.

    4
    « Nice stay »

    Comfortable and clean accommodations. Beds were comfortable and the shower was hot with good water pressure. Nice hot breakfast. Left feeling well rested and refreshed. Staff was friendly. Nila and Alex were great. Would happily stay here again on our way through town.

    3
    « Overall good experience »

    Room was clean and comfortable. Bed was comfortable. Breakfast was adequate but they ran out of waffle mix at the time I was ready to eat. Check-in seemed to take an inordinately long time. There were no problems with noise from neighbors or street noise.

    3
    « Went for the weekend »

    My friend got married in this town. It was fairly priced. The rooms were clean. They had a good breakfast selection in the mornings. The food was fresh. The pool was cold but it's ok. The location was convenient for us as its close to restaurants and the highway.

    5
    « Great Hotel (near Duck Dynasty) »

    All the staff is friendly, the room was clean and comfortable. The pool area was clean and the breakfast was good. If you plan to visit, it is about 1/4 mile from Duck Dynasty Store and Willies Duck Diner.

    5
    « Enjoyable Stay »

    I really liked my stay here and the people were great. The front desk clerk were polite and efficient when i checked in and out. What i liked most about this hotel was their rooms were big and updated and the breakfast was enjoyable! I will be back again.

    5
    « Alex bailed me out. »

    I was in town for a show and had lost some lyrics for new covers my band was doing. I knew them ok but didn't wanna forget during the show. When a previous customer had jammed the provided printer in the lobby, Alex allowed me to email him the materials I needed and he printed them out on his printer. He didn't have to help and he went far beyond anything I'd expect from hotel customer service representatives and that's saying a lot. I fully recommend this clean spacious hotel. Mark Dodson

    5
    « great place to stay »

    The room was very clean and comfortable. Breakfast was very good. Very convenient to shopping and restaurants. It was a great place to stay as it was close to the places we wanted to visit. We were very satisfied with our stay.

  • 4
    « Great for whatever you need. »

    It's hard to get 5 stars out of me, but this place is a solid 4. I wouldn't hesitate to stay here again. Great location if you're in the area to visit Duck Commander or eat at Willie's Duck Diner. Very clean, comfy beds. Good pillow choices on your bed. Water pressure was a little lacking for me and a little soft. Don't hesitate to book!

    5
    « Great Stay! »

    We needed several rooms for our disaster relief team. When the online site stated there were not enough rooms, Crystal went above and beyond the call of duty to secure the rooms for us. The rooms were clean, beds comfortable, and breakfast was great! There was a crew painting the outside of the hotel giving it a fresh new look.

    5
    « Alex at the front desk was fantastic! »

    He gave prompt and very kind service. This dude really deserves a raise. We asked for a sheet and he went out of his way to find us a blanket. An extremely kind man with an extremely welcoming attitude. Best front desk worker I have ever dealt with.

    1
    « ABSOLUTELY WOULD NOT RECOMMEND!!! »

    I will begin by reporting the positives about this motel; then I will discuss why I would rather sleep in my car than stay at this motel again. The rooms are very nice and roomy. Our room was very clean. We had two beds, as well as a fold out couch and our baby still had plenty of room to run around. The rooms were attractive and modern. In fact, we travel a great deal and this is one of the nicest rooms we have had. The only complaint I have about the room itself is what they call a queen bed is definitely not a queen, but rather a full. Also, we all hated the tiny pillows. Each bed had four pillows, but they were half sized pillows Now I will report why I would NEVER recommend this motel to anyone. I called in late January to reserve a room for the night of March 15. Within a few days, my husband and I decided to call to book the room for an additional night. My husband witnessed the fact that I called to add an additional night. Also, I spoke to the same guy who completed my original reservation. He even gave me a confirmation number, which was identical to my original confirmation number. It was getting late when we arrived at the motel. My husband ran in, gave him his credit card, and paid the amount without question. The next morning we left to explore the town. When we returned in the early afternoon, our key card did not work. We went to the front desk, where we were told that we reserved the room for one night. I reported that my husband witnessed the fact that I had extended the reservation, I talked to the same man who did my original reservation, and I had a confirmation number. The attendant told me that we could have the same room, but on top of the $109. 38 we originally agreed to and we had paid for the previous night, we would have to pay an additional $10 plus tax because the last 10 rooms cost an additional $10. WHAT KIND OF CROOKED POLICY IS THAT?! Anyhow, I politely told her this displayed poor customer service and I planned to write a review, but I would pay the amount because I could not lose the room. After the attendant realized that I planned to write a poor review, she found a manager. The manager was very polite. Yet, he told us they may not have a room for us, but they were willing to call around to find us another room. Again, I was polite, although I was thoroughly annoyed. HOW ON EARTH COULD SHE HAVE GIVEN ME THE ROOM FOR THE NIGHT AT $10 ADDITIONAL CHARGE, BUT NOW ALL OF THE SUDDEN THERE MAY NOT BE A ROOM FOR US? After making all the points in which I have already reported here, the manager told the attendant to switch room reservations around to make sure that we could keep our original room. This being said, it was obvious that the staff was annoyed, even though we had done nothing wrong. In the end, we were given the same room we had reserved for two nights, but we were required to pay $119.64, even though we reserved the room for $109.38. I HAVE THREE STRONG POINTS OF CRITICISM. FIRST, no one should have been annoyed with us because the mistake was on their end. SECOND, we should not have had to pay more than we made the reservation for. THIRD, charging $10 extra dollars for the last three rooms is a crooked policy. This is some of the absolute worst costumer service I have ever received, which is why this is the worst review I have ever left. IN SHORT, I ABSOLUTELY WOULD NOT RECOMMEND THIS MOTEL!!!!!!! I recognize that people make mistakes. If they would have acknowledged a mistake was made and given us the same room for the original price, I would have written a very positive review. I suspect management will respond in order to refute or downplay my claims. But, I assure you that my entire review is 100% true and I was at no point disrespectful. Yet, I do think it is only fair to point out that the manager may not have been fully aware of how the attendant handled the situation.

    4
    « BMX race »

    We stayed here for 2 nights while we were there for Cajun Nationals!!! Rooms were very clean and the staff was very helpful! The complimentary breakfast was good !! If you have any handicaps ask for the bottom floor it's a older hotel and there is no elevator!!!

    4
    « Nice value »

    This motel offers a nice clean stay with a great friendly staff. The rooms are well kept it offers a nicely kept pool. The area offers many great restaurants and things to do. It is home to Duck Dynasty as well!!!

    1
    « horrible »

    stayed at this motel this weekend with a group of 20 people. we had 5 rooms and everyone of us was very disappointed with the hotel and the staff. mydebit card was charged well over 500.00 when it shouldn't have been charged but for about 205.00. our room was quoted at 89.00 a night and when we got there they informed us that they could not honor their quote and so they added 10.00 per room. the lady i have been dealing with to get my money back is a rude woman that isnt interested at all in helping their customers. parking sucked due to renovations

    4
    « Nice stop over »

    Picked because of convenient location to our drive path, this hotel was a very comfortable overnight stop. Renovation is underway, but did not become bothersome while we were there. We loved the room layout.

    5
    « Coming to see duck dynasty »

    we recently came and stayed here. It was a very nice hotel and the rooms was extremely clean. me and my boyfriend will stay again! Breakfast was awesome and all. swimming pool looked nice but definitely too cold for that.

    3
    « Comfortable rooms to rest »

    The rooms are not bad if you are stopping to rest for the night. If you are staying on business, then maybe this place isn't for you. The wireless internet was very intermittent, which made it very difficult to work by computer. I was also disappointed with the tiny bathrooms. I literally had to step into the shower to be able to close the bathroom door.

  • 4
    « Good Value »

    Value for the money. All the amenities that are required for comfort. Functional not world class. All rooms enter from outside building. Front ground floor rooms are adjacent to pool and could be nosy in the summer. Good breakfast.

    4
    « Almost a 5 »

    For me 4 means definitely would stay again. To get a 5, an exceptional, over and above feature is needed. The staff was good, Chad made a special first impression. The only downside to the room was too hard pillows until we realized that there were choices not just one. When turning into the property (from the nearby interstate) there needs to a better way to enter. The turn is just past the stoplight and not real safe, so beware.

    4
    « Mardi Gras »

    When I walked in the lobby it was clean and very festive. We stayed on the first floor next to the stairs, I was very surprised the noise level was minimal. The room was easy to find and very clean. Only downside the bathroom was very tiny. Above all the stay was great.

    5
    « Friendly,pleasant stay »

    First & foremost,Chad at the front desk was very friendly & knowledgeable. Check-in was quick & stress free,rooms were clean & well kept,as well as the pool & outside grounds. Any type of food you desire,is also within walking distance. Will definitely be staying here next time I'm n town...

    5
    « AG Expo »

    Came into town for the AG expo. We looked at the tripadvisor reviews before booking. This hotel had above average reviews so decided to try it out. Rooms were very spacious and the staff we encountered were friendly. Breakfast was really good especially the strawberry waffles. They also had oatmeal, cereal, eggs, sausage, yogurt, fruit and several other items. We will definitely return to this hotel next time around.

    5
    « Electricians »

    Chad the young man at the front desk had a great attitude. A breath of fresh air after a long drive from Arkansas. He was quick an very helpful. Just because if his warm welcome i would stay here everytime my company is in town. A great location with beautiful rooms.

    5
    « In town for Concert »

    My husband and I stayed at the Best Western. We were in town for the Frank Foster concert. Excellent staff! Rooms were great. Breakfast was wonderful especially the lady who worked there. Only downfall was we had a little bit of trouble finding the hotel entrance.We called the hotel and the desk clerk was very helpful in guiding us. Would definitely come back to this hotel. Thanks Best Western and West Monroe!!

    1
    « CAUTION our reservation cancellation was ignored and billed to our card »

    While driving south from our home in Ontario Canada to Tuscon Arizona last month we were held up coming into Memphis which meant we would not be able to make our reserved hotels in Louisiana and Texas. We hesitated making reservations for our road trip as we were aware of the problems we might have if we needed to make changes or cancel reservations, but it was the week before Christmas. The fine print states that, Best Western hotels require 24 hour advance notice of any cancellations. We called and notified the Best Western Hotel in West Monroe LA that we would not be making our Dec 22 reservation and asked that they cancel it for us. We were told that making the cancellation would not be a problem, when we asked for a confirmation number non was given, and unfortunately, we no longer have the name of the person who took our call. A week ago we found that our Visa card had been billed for the full amount of the room ($97.00) and we called to inquire. Crystal at the desk was most courteous and said she would check into the situation and get back to us (we requested and email). Her email, telling us that he charges would not be removed, arrived the following morning. After making several calls asking for the manager (Mr. PATEL), or the "customer service person (Dana), we received another email from Crystal saying how sorry she was, that she understood our concern but it was Mr. Patel's policy to NOT cancel reservations made by telephone - especially reservations booked through Best Westerns main reservations desk. Be warned!

    5
    « Great place to stay! »

    The rooms were spacious and clean, and the front counter staff were very pleasant! The hot breakfast was plentiful and delicious! We were treated like family! Also, it was just a two minute drive down the road to see the Duck Commander store and warehouse! We will be back!

    1
    « Noisy family with several kids above us »

    Not Best Western's fault,but the family with several rambunctious children made our night miserable. Our room was located next to the stair well. The kids ran up and down, and up and down,so much I called the office twice. The lady was very sweet. She called the family twice,but the second time told them that other occupants were complaining also. The room was clean and comfortable,but was unable to bathe or fill our water bottles. Would not have stayed there if we had known about the water. The government says it's safe, she said. LOLOLOLOL,no thanks!!!

  • 4
    « Nice for an older motel! »

    The location of this Inn is very convenient if you're wanting to eat at Willie's Duck Diner and visit the Duck Commander store. We got a room on the bottom floor and parked less than 15 feet from our room, which was nice and comfy, clean, well decorated and updated (there were some minor repair issues: bathroom door sticks, ceiling repair not completed). It was around $80/ night, which seems a little high, but the convenience of it made it worth it. I also like the sink being outside the toilet/bath room, which gives you more room and privacy. The breakfast room is a small area off the lobby and has your basic items--powdered eggs, link sausage, yogurt, instant oatmeal and grits, cold cereal, bagels, bread, mini cinnamon rolls, and 2 a make-it-yourself waffle irons. Beverages include Community coffee, orange and apple juice, milk, and water (from a water cooler as the tap water here is not good). We liked the vanilla waffle the best (the blueberry waffle mix tasted like imitation blueberry muffin mix). Unfortunately, we had loud neighbors who were watching sports on TV at a high volume late at night, so that made our experience here a little disappointing, so I recommend this Best Western with reservation.

    4
    « Good for a night during travel »

    Overall a good property. No elevator to premium room and really needed an extra blanket which was not provided. Cheap hard pillows only. Probably would select this property again and ask for a blanket but it was just too late to go back down to the office,

    4
    « Good Night Sleep in a Comfortable Room »

    Reservations handled quickly and accurately. Check-in fast and efficient with room ready when we arrived. Comfortable room with sitting area and separate TV. Quiet for a chain motel. Room clean and inviting.

    3
    « Utterly disappointed... »

    I stay in hotels 2-3 nights a week so I've seen a lot. Ive also become a fan of Best Westerns in general...but this one disappointed me. When I travel, I expect a few comforts. Cleanliness, a comfy bed, a tv I can see, good wifi, availability of coffee, and a decent (not necessarily fancy) breakfast. This room was clean, the bed was reasonably comfortable, and the breakfast was satisfactory. If that's all you care about, the hotel is fine. Besides that, the tv stand was broken in the past so the tv was awkwardly mounted on the wall like a cheap hotel. Obviously this was the corner cutting way to handle the situation. (I hate corner cutting, sacrificing service to save a buck). There was no coffee pot in the room. The base was there but no pot with the base. Is that stuff not checked every day? What else is being missed? The worse thing was the wifi didn't work. I can't work without wifi. I went to the front desk and inquired if they were having problems to which my reply was that hers was working just fine. That was it. I looked down at her computer and it was connected to an Ethernet cable, not wifi. This was the deal killer. I stay in Monroe once a month but I won't be back here...

    5
    « Recent Stay »

    Overall great experience. Rooms were clean and the staff are very pleasant. I would recommend this hotel to any of my friends and family. The breakfast was great. The location is good for shopping and restaurants.

    3
    « Very helpful staff »

    Raj, the front desk man, was extremely helpful and patient, going far above what I would have expected in settling a difference between online rate on our phone and on the computer. Both were using bestwestern.com, but with different rates. The hotel was in the process of a remodel. The room was clean and the bed was very comfortable.

    3
    « Nice and roomy »

    The rooms are bigger than I expected and modern. Refrigerator, microwave, desk and 2 TVs. The ac unit was quiet and did not blow directly on the bed. The free breakfast is adequate. The staff is friendly. The WiFi was a little slow and dropped a few times in the evening. It seems ok this morning as I am writing this review. The water is discolored and is not great tasting, but it is probably like that in the whole city. The pool & pool area look nice.

    4
    « Fine night's stay »

    Front desk man was nice. There is no elevator at this motel. This is an older motel that has newly updated rooms- carpet and furniture was nice. It's nicer than what I typically think of Best Westerns, and we only chose to stay here because of other positive reviews from Tripadvisor. The sheets need to be replaced. They are thinning. The bed and pillows were comfortable. Room was clean. Comfortable night's sleep. A little noise could be heard from the freeway, but nothing that woke us up. The sink area is in the main part of the room. The toilet/ shower area is tiny. Might stay here again or might pay a little more to stay somewhere else.

    2
    « Brown water- Multiple rooms »

    first room sink was plugged and brown water moved to second room. Second room water was also brown water and the quality is questionable. Front desk had bottle water available. to Shower and brush teeth with - go figure!!

    5
    « Great hotel with great service. »

    The Best Western Wm has became my choice of hotel for the Wm/Monroe area. Super clean rooms and environment. Along with a very friendly staff. The complimentary breakfast was hot and fresh. Made my stay as pleasant as possible. By far the best bang for the buck. I will definitely be back and highly recommend this hotel to anyone.

  • 5
    « Home Away From Home »

    My stay at the Best Western in West Monroe, LA is always pleasant. The rooms are clean, cozy, and nice.(Thanks to Housekeeping) Free internet and continental breakfast is always a plus. Can't forget about the front desk clerk, Jessica who is very polite, accommodating, and makes me feel like I'm "Home Away From Home".

    5
    « Clean and Friendly Hotel »

    I was in town for business and always been pleased with staying at a Best Western. This hotel was great! The staff was very nice and the rooms were very spacious and clean. I had alot of work to get done and was able to get it done peacefully, which was a plus. Definitely will stay here again.

    5
    « Pleased »

    I stay here periodically when I come in to see family. Chad at the front desk was extremely helpful. He sincerely acted like he wanted to be at work and assist me. He added my Best Western points for me and upgraded me to a suite. I didn't even ask for that but he did so. The room was extremely nice and comfortable. Really clean also. Thank you Chad, we'll be back at Christmas..

    5
    « Great Improvement »

    I recently stay here and compared to the last time I had stayed, which was back in July 2012, and i must say it is a BIG difference. I met the new manager and he told me what all he had done. The rooms are updated with nice looking furniture and new carpet. The big plus is all their rooms are NON SMOKING. Also, i know this hotel did not have an elevator and the only room available was upstairs, the staff went out of their way to help me out, great service. Definitely my kind of hotel!

    5
    « Very wonderful stay! »

    We had a great room, very clean. Excellent amenities including free continental breakfast . The staff were very friendly and willing to help us with any concerns we had. Thank you Chad. Also this hotel is very close to the Duck Commander warehouse, only about 3 minutes away.

    3
    « Average »

    This place is average, not great by a long shot. Breakfast wasn't much, same thing every day for three days in a row. Water is discolored out of sink and tub ( light rusty colored) and bathroom is very small. Bed and pillows were ok, A/C didn't cool as well as it should have. Housekeeping were friendly and helpful.

    4
    « Very happy with motel - good value »

    This was by far one of the better Best Westerns that I've stayed at. The motel was clean inside and out. The room was pretty big. The only negative thing for me was the very small and hard pillows. I would definitely stay here again if I ever come through this area again. There is a Sonics close by. More restaurants (fast-food, etc) are on the North side of I-20.

    5
    « Wonderful Stay »

    My husband and I stayed here over night. The staff when we arrived was very nice. She greeted us with a smile and was knowledgeable about what was around town. Rooms were very clean. Housekeeping were very pleasant and greeted us when we saw them. Breakfast was excellent, love there blueberry pancakes!! Definitely will stay here again!

    3
    « Excellent Location,Quick checkin,Clean Room..Lots of fast food in walking distance. »

    The room-105 was clean down stairs behind the office.Parking outside your door.Queen bed.36' flat tv.Microwave and refrigerator.Desk,ac-heat ok..Paid $63.82 total one night.No crazy people outside.Walmart across the street,Lots of fast food places to walk too...Breakfast was really nothing.Same old same old..

    4
    « Very Clean Hotel »

    Very nice hotel. I would definately return. Water was aweful but not the hotels fault. Room key required resetting every day. Right down the street from Duck Commander. Located near allot of shopping and close to Downtown.

  • 4
    « Army Brother »

    We got 3 rooms for the weekend, to visit my brother before he leaves. The staff was very nice, breakfast was hot and anytime something ran out a staff member would quickly refill the item. Very sweet and hospitable staff, making sure our stay was a good one. The manager upgraded our room to a suite and they give military discount, just call the West Monroe hotel DIRECTLY. The rooms are renovated nicely. The only thing I can complain about is the bed wasn't as comfortable as ours. Pool was kept up and the property is literally down the street from Duck Commander and close to all the restaurants including Willy's duck diner

    4
    « Nice place to stay at »

    Stayed here in August. Clean comfortable room, good beds and did not hear much outside noise. Breakfast choices were okay. As others have said hotel is very close to the Duck commander warehouse, Willies Diner and many other restaurants.

    5
    « Re-do of property »

    This hotel is an excellent place to stay on I-20. We often stay here on the way to Texas from Alabama. Hotel has been done over and is very clean and nice! The staff is very accommodating, and the desk clerk at check in was a model of courtesy and friendliness. We give this property a 5-star rating for the price!

    4
    « A nice stay with a few hiccups »

    Overall we were very happy with our stay. We came down with our kids after stopping for one night last winter. They wanted to hang out in West Monroe and do some fishing and hit some of the places they see on Duck Dynasty. West Monroe is a business district and there's a icky smell (don't know if it's the river or a plant), so don't be expecting country settings and plantations. The room fit my husband and I and my three 12 year old triplets nicely. The room was clean and functional. However, the bathroom was camper small! The kids didn't mind it, but my husband and I had to take turns getting the kids out of the room so we could shower and change. We also had to keep asking for towels, only two were put in the room each day, even though they knew there were five of us. It's the little stuff that when you're staying for 3 days starts to annoy you.. We had the double (2 queens) with a pull out sofa (had to go down and gets linens, none were in the room), which was hard to find, there aren't many in West Monroe or Monroe in this price range. The water felt like it had a slime to it, but it could be the chemicals, I don't know. It was okay to shower I suppose, but we used bottled water to drink. When we were in West Monroe earlier in the year I remember the Hilton 's water being the same. The outside garbage cans could stand to be emptied more than once a day in that heat. The pool (saltwater) was very nice and clean until the last day of our stay when they drained it and closed it down. I had very upset kids, and management didn't bat an eye at their distress. Rubbed me wrong. This was the only vacation we could take, and when it's 100+ degrees out in a place like West Monroe, and you're 12, swimming is the vacation. An "I'm sorry" would have gone a long way. Yet, on our second day there some wild, foul mouthed teens not staying at the hotel came to swim and management got rid of them right away, before they hit the pool. I was very grateful, as they made me very uncomfortable and I didn't want to pull my kids away from the water. This location is close to Duck Dynasty, the Louisiana Purchase Zoo, lots of restaurants (a sonic in the parking lot, bdubs and Willie's Duck Diner and 100 more right across the street) and shops, and Kiroli Park (a great place to check out if you're in the area).

 

Getting to the hotel ...

All directions
·From: Interstate 20. Take Exit 114, then drive south on Thomas Road. The Best Western West Monroe Inn is on the left hand side.
 

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