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Best Western Plus Ruston Hotel, Ruston

4.5/5  - basé sur 73 notations.
1011 Willow Glen Boulevard, 71270-3896, Ruston, United States - See map

The newest jewel in Ruston's crown, the Best Western Plus® Ruston Hotel, is now open for business and ready to exceed your expectations. Our state of the art hotel boasts large community spaces, well-appointed guest rooms and suites, and a breakfast with a wide variety of tasty treats and healthy options. Whether you're in town to catch a Bulldogs Game at Louisiana Tech, enjoy the beauty of Mother Nature at one of our many state parks, or just passing through on I-20, we've got what you need to stay connected, energized, and ready to meet your day head on.

Best Western Plus

Ruston Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 74 guest reviews
NOTE ISSUED
Excellent
58
Very Good
12
Average
1
Poor
2
Terrible
1
REFER TO NOTICE
Business Business
14
Couples Couples
14
Family Family
35
Friends getaway Friends getaway
5
Solo travel Solo travel
6
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Awesome Hotel!"

5
19/09/2018

Awesome staff, very clean, quiet rooms, bed was excellent, and the breakfast was great with a roomy eating area. Staff was very friendly! Price was very reasonable. If you haven't stayed here you're missing out on a wonderful experience!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Rosa, thank you so much for sharing your experience and for recognizing our Team! We are striving to be the best hotel in Ruston and your comments let us know we are well on the way! We look forward to seeing you again soon!

"Caught in the rain"

5
15/09/2018

Got caught in the rain while riding to Texas. Stopped here for the night and it was a great choice. The place must be pretty new. The young man at the counter was very helpful. Got a very cheap rate. The room was very nice. Breakfast was good. All around great experience.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thanks, Joe, for sharing your experience! I'm glad we were able to give you shelter in the storm. Thank you for stopping and we hope to see you again!

"Great stay"

5
27/08/2018

Very new hotel, great staff. Breakfast has improved considerably since first opening last year. Rooms are well maintained, comfy beds and great a/c. I would definitely recommend staying here for business or pleasure.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for noticing our changes! We've got more on the horizon so keep your eyes peeled! :-)

"Excellent staff & overall accommodations!!!"

5
20/08/2018

We enjoyed our stay at this location so much! We were warmly welcomed by staff that seemed to enjoy what they do. The property is impressively clean and well maintained. USB ports everywhere which was very convenient. My husband and I both remarked of how well we slept as the pillows and mattress were high quality. Breakfast was nice, with plenty from which to choose. Our experience was over and beyond in every way. We are looking forward to our next stay at BW Ruston.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for recognizing our Team! We do pride ourselves on our service and cleanliness and I'm glad it clearly shows. We look forward to hosting y'all again soon!

"Very nice hotel and staff"

5
14/08/2018

I stay in this location often and use to use another chain. I stopped at this location and from the first time I stayed here I haven't went back to the other. VERY nice, clean, friendly hotel. I travel for business and stay at 4 hotels per night on most weeks and this hotel is one of my favorites!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Loren! We really appreciate your business and thank you for sharing your experience! We look forward to your return :-)

"Very nice hotel"

5
09/08/2018

The hotel was new, clean, beautiful, and breakfast was wonderful!! It is an easy on and off the highway and there are a lot of places to eat right across the street and a Walmart. This is the nicest hotel my family has stayed in!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience, Tiff! We're glad you and your family enjoyed our facilities. We appreciate your business and hope to see you all again soon!

"Great place for a family"

5
31/07/2018

This hotel felt new and was super clean. Bedrooms were roomy - the suite has a nice sitting area, nice sized bathroom and beds were comfy. Breakfast was good and more than just a cold breakfast. Staff was very friendly. Would recommend for families for sure!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience, Jennifer! I really appreciate you recognizing my Team as well. We pride ourselves on our service and are so glad you enjoyed everything. Please come see us again soon!

"Family Reunion"

4
20/07/2018

Very clean and accommodating hotel. The only problem I encountered on my stay was housekeeping. Our room didn't get serviced during our stay meaning we had to ask for everything. Other than that it's was a great stay.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience. As promised, I will be addressing this issue at our meeting this week. Thank you for letting me know. We appreciate your comments and you business and look forward to seeing you again.

"Awesome hotel"

5
17/07/2018

My stay at the Best Western Plus Hotel in Ruston was amazing. The building was very kept up, as well as a clean exterior and inviting landscaping. The hotel lobby was very clean, and all front desk agents were beyond helpful. All employees went above and beyond to ensure my family and I had a great stay. The kids also loved the pool and the breakfast. Definitely forever the hotel for my family when we come back to Ruston to visit

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience, Adrian. Comments like these make the rough days worth pushing through. We very much appreciate your business and look forward to seeing you and your family again soon. I will also be sure to share your kind words with my Team. Thanks again!

"Huge Lobby - Huge Rooms"

5
25/06/2018

This is a newer hotel that has been open for less than a year and it shows. Gorgeous, huge lobby and impressive entrance. Our room was large as well with a nice sitting area. The use of lots of of fun neon colors in the room made it look very welcoming. Bathroom large with a large vanity and plenty of space. Massive TV mounted on wall above a large dresser. I've never seen so many options for charging electronics in my life. There were two outlets and two USB ports on each side of the bed which was in addition to those at the desk. It was outlet heaven here. One small problem with the room - no luggage rack or decent place to set luggage. I asked the person working the front desk and was told there were no luggage racks available. We used the ironing board we found in the room closet! I inquired with management later and found that luggage racks are available but that there was a “training gap”. If you don't see a luggage rack in your room just ask if they can get one from a vacant room. They had really nice thick sausage gravy, some of the best patty sausage ever and lots of yogurt choices. I really liked the Noosa vanilla bean. I was blown away with the options for breakfast.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for the lovely review! So glad you enjoyed our design and amenities. We look forward to seeing you again very soon!

"Pick here"

5
21/06/2018

Great stay at the Ruston Best Western. Rooms are very comfortable and clean. Pool and outside areas are well maintained. Breakfast was great, and every employee was very well mannered. Would recommend to anyone staying in the area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Jon, for your kind words and for recognizing my Team. We are striving to be the best in town and your comments let us know we are certainly on our way. Thanks again and we look forward to seeing you again soon!

"Great Stay"

5
31/05/2018

This is one of the best hotels in the Best Western chain we have stayed in. The rooms are spacious, clean and beds comfortable. The employees were all friendly and helpful. Close to I-20, so easy to get to. The only problem I see would be if you were towing a vehicle, parking could be a problem.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow! Thank you so much! What a great way to start the day :-) I will share your words with my Team. I understand your concern about the parking. We have had several guests stay with vehicles, trailers, and work accouterments in tow and have yet to experience an issue. If you're ever coming through with something in tow and are concerned just give us a call. We can figure something out for you. Thanks again for sharing your experience, Marilyn! We appreciate the time you took to do so and your business. We'll see you next trip!

"Staff not prepared for large groups and big check outs."

2
22/05/2018

Clerk did not handle check-in and reservation. No manager present we had to wait until after 4p.m. to check-in and clerk did not have time to complete my reservation, she stated it's time for me to leave and another employee came employee #3 and repeat the entire. I would not stay at this hotel ever again. The staff know nothing about customer serve. Best Western as a WHOLE has terrible customer service. I have stayed at BW over 60 times in the last 12 months, a BW with poor rating treated me with more dignity and respect then this brand new shining property.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Catherine: I'm sorry that you had a rough experience. I can say that we had plenty of staff on hand to handle the rooms. The problem was that people left their belongings in the rooms even after we told them there were no late checkout available. That threw off the Teams trying to get ready for the check ins. I have spoken to the clerks in regards to the issue at shift change. And as far as my not being available; I had a death in my family so my apologies that I wasn't there to help you. Some things are more important than work.

"Nice building but keep reading "

1
18/05/2018

New but poor staff. First room had no shower curtain. Back to desk where was offered one to hang myself! Changed room, went to dinner, unpacked & got ready for bed after long day on road. Heard loud noises all night, but sure did not want to change at that point. Complained at checkout to G M. NEVER received even an apology. Guess they just don't have to provide much customer service here!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
To be quite honest, Ms. Marianne, you didn't give me an opportunity to help you. We have very good scores and reviews across all of the sites because of the level of cleanliness and service that we provide. I asked you to please mind your colorful language in our lobby and that I'd be happy to help you, to which you refused my help. I have already addressed the issues you reported with the Team members that were responsible for handling those items so that we don't have these issues again in the future. I appreciate your letting us know about said issues and I hope that you will give us another chance but completely understand if you decide not to. Thank you for sharing your experience and we wish you safe travels!

"Top Notch-Hotel"

5
15/05/2018

My husband and I were in town visiting family and decided to stay at the Best Western Plus. The room was very inviting with modern decor. It had great amenities such as refrigerator, microwave and coffee maker. We walked down to the pool but it wasn't open as of yet. My husband used the gym in which he really enjoyed. The best surprise was the breakfast. They didn't serve the standard continental breakfast. Instead they had a waffle station with several toppings to choose from, chicken biscuits, eggs, bacon, sausage and gravy. They also served cold items such as cereal, yogurt, sweet cakes and more. We found the staff to be very friendly and accommodating and the price of the room was perfect for our budget.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for sharing your experience and for recognizing my Team! They really do a great job and we are quite proud to have them. Our intent is to be the best hotel in Ruston and comments such as yours let us know that we're getting there. Thank you again and we look forward to hosting y'all again. :-)

"Great Hotel"

5
15/05/2018

Very friend staff, very clean and well valued hotel. The price is very nice especially for all the comforts you receive like comfortable bed and very clean rooms. I would recommend anyone to stay at the hotel. Every time im in town I always stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your continued patronage and for sharing your experience! We are striving for the top and your comments let us know that we are headed in the right direction. We look forward to hosting you again :-)

"Good hotel with good service"

5
11/05/2018

My wife and I had a great stay here. The check-in staffer called us in our room a few minutes after we arrived to check if we were ok, and we were treated well for the rest of our stay from there. The free breakfast has a nice range of "hot" and "cold" choices. Everything in the hotel was clean and welcoming. Controlling the temperature in the room was easy, too. Highest possible recommendation!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Derek, thank you so much for your comments and your business. We are striving to be the best hotel in Ruston and your comments solidify that we are well on our way. Thanks again for recognizing my Team and we look forward to hosting you again!

"Will definitely stay here again."

5
09/05/2018

The staff was helpful, room was excellent and I slept great. I did not have any problems during my stay. One thing I really love about this hotel is the coffee machine in the lobby is always available so I don't have to drink the coffee in the room.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Justin, for sharing your experience! We greatly appreciate your business and look forward to hosting you again.

"Highly Recommend"

5
01/05/2018

If you are looking for a convenient, comfortable, and affordable hotel in Ruston, Louisiana, I highly recommend Best Western Plus! Easy interstate highway access. Close to restaurants. Friendly and courteous staff, very clean rooms, very good breakfast bar with lots of choices for adults and children.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Edwin, thank you for your kind words. I'll be sure to share them with the Team. We appreciate your business! :-)

"Could not have been any better...."

5
24/04/2018

Over all this was as close to perfect of a stays as it can get- Clean,friendly staff,really nice comfy rooms...very very clean. No complaints at all,and I am hard to please for the most part. You will not be disappointed if you stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your kind words and your business. I have shared your comments with my Team and they are elated that you had such a great stay. We look forward to seeing you again in the near future!

"Great Place to stay."

5
05/04/2018

This hotel was awesome, the décor very modern. Everything was very clean. The staff were friendly and the complimentary hot breakfast was super nice, offering so many different choices, both healthy and not-so healthy. The biscuits and gravy were delicious.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your comments and your business! We look forward to seeing you again!

"EXCELLENT ROOMS"

4
03/04/2018

Great location, great staff, spacious comfortable clean rooms. Firm beds, a plus for us. Breakfast is okay if you are satisfied with cold cereal, etc. The cooked entrees are almost inedible, Plan on eating elsewhere, We found the decor unappealing.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I'm sorry that our breakfast wasn't to your liking. We are always open to suggestions and love to hear guest feedback. Next time you're here, ask to speak with me so I can get your suggestions directly.

"New hotel"

4
14/03/2018

This hotel is a typical mid level type of hotel (think Hampton Inn, Fairfield Inn). We enjoyed a few features that were unique during our 3 night stay. The decor was a bit funky and modern. Also, we stayed in a larger room that had a sitting area which was helpful for our family of four. The breakfast was standard free breakfast fare, although the pastry type options were very limited. The room was quiet and the beds were reasonably comfortable.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience. We appreciate your input and your business. We have 3 different flavors of Danishes offered on our breakfast and 3 flavors of muffins. What was it you were looking for? If our food provider carries it, I can certainly look into it. Thanks again and we hope to see you again soon!

"Nice new hotel"

4
19/02/2018

We stayed one night at this new BW+. Everything was fresh and clean. The staff was friendly and helpful. We thought the bed was very comfortable and the shower (once the water finally warmed up) had great water pressure. The breakfast was okay, although we have had much better at other BW+ hotels. Our only complaint was the A/C unit - we set it to auto but even after it reached the desired temperature, it did not turn off. Instead, the cool air would stop and the fan would blow warm, humid air into the room until the temperature increased enough to set off the A/C again. It was too hot to turn the unit completely off. Luckily, we had ear plugs because the constant fan noise was loud.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Bev, for sharing your experience. I'm sorry that you had issues with your AC unit. I checked our logs and don't see where any issue was noted and I can't tell which room you were in by your username so I don't know if it was just not reported at all or just not communicated to maintenance. For your reference, my cell phone number is on my business card at the front desk. When you stay with us again, please let me know directly if you have any issues and I'll be happy to take care of it and I'm always open to suggestions about our breakfast. We are still kind of new and are trying new things out all the time until something sticks. Thank you again for your comments and your business and we hope to see you again soon!

"Value for money"

4
16/02/2018

Hotel was clean and staff was pleasant. Breakfast was good, especially for the standard hotel version. My only issue was the mattress was too firm for my taste. My traveling companion had the same complaint. Would stay again if going thru Ruston.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts, Amy! We really appreciate your business. I do understand about the mattresses; some guests have shared your opinion. Thank you again and we look forward to your return visit.

"Nice place"

4
11/02/2018

Good room, good breakfast and nice people.My only real complaint was the drunk gangsters that I meet in the elevator. Doubt that's the normal but would have really made a lady uncomfortable. Will stay here anytime I'm in town.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
If we could pick all of our guests it would be a perfect world. As we discussed on the phone, any time you feel uncomfortable at a hotel always alert the desk staff and we will handle the situation. Thank you for your comments and your continued business. We look forward to seeing you again soon!

"Wonderful!"

5
29/01/2018

New hotel that has helpful and pleasant staff. Rooms and common areas are kept very clean. Breakfast is good and attended to consistently with nice staff. Front desk staff are so nice even under pressure. Overheard management speaking to staff in a very up-beat encouraging way! QUALITY staff and facility!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Managers have to remember that without a quality Team who is going to care for the guests? We can't be everywhere at once but our culture sure can. Thank you for recognizing my Teams' awesomeness. We aim to be the best hotel experience in Ruston! We look forward to hosting you again!

"Plus is Appropriate Title for this Hotel"

5
02/01/2018

1. We chose this hotel to try because they do not allow smoking or pets. This hotel is brand new and the interior is beautiful. Our room was new and very clean. 2. We were having trouble making reservations thru Central Reservations over the holidays so we called the hotel. Jacquisha helped us with reservations and got us enrolled for the Winter promotion. 3. They furnish a very good breakfast with fresh fruit included. The area is supervised by a nice lady who will help you with any requests and the whole area is very clean. 4. We did not have any cell phone problems but were advised we might have a problem. We were on 4th floor so that apparently helped. 5. We filled out their survey with some remarks and the hotel manager responded back to us regarding our comments. We are new to the Rewards Program and that was explained in the response. 6. We have just recently discovered the Best Western Plus Hotels. Not all have the pet restriction but that is why we will be seeking them out and giving them a try when we can find them in our travels. 7. The employees at this location are true gems. Chad was so nice to talk to as we were checking out. We enjoyed our Grab and Go bag with the orange inside. 8. Just be aware this hotel is located in an area where two universities reside. So make sure you have reservations during certain times of the year.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Deborah! It's not often one takes to the time to fill out surveys on multiple mediums! I will share your words with my Team again. They were quite pleased to be recognized already so I'm sure this will ice the cake! Thank you for letting others know your experience and especially about booking ahead for during any of the 2 universities special events. That's VERY helpful information for your co-guests :-) We look forward to your return!

"New YeaR Eve, Get awaY..."

5
02/01/2018

The hotel was very nice N clean...Staff was very passion, about making sure everything was perfect...This will be my #1 stay when i come back in town...Thanks!!!! There are not enough words to describe the hospitality of this hotel...Please keep up the greaT work that the staff has put into the location...

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow! Thank you so much for all the kind words. I will definitely share this with my Team. We appreciate your business and look forward to the opportunity to host you again.

"no cell phone use in rooms"

3
29/12/2017

This was my first time to stay at Best Western. I was very impressed with the hotel, until I tried using my cell phone in the room. It wouldn't work. After talking with the front desk, they told me it was because of the hotel being built out of concrete.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you, Cynthia, for taking the time to share your experience. I understand your frustration with the cell phone issue. We've tried getting a booster but the signal outside is not strong enough to bring inside. The clerk should have informed you to connect your device to our wifi and then turn on wifi calling. If your device doesn't have that option, we don't charge for local OR long distance calls so you are free to call from your room and not incur any charges. I will work closer with them on these instructions.

"Beautiful new hotel"

5
28/12/2017

We were traveling through on trip to Dallas and this was our favorite stop. New and decorated so modern and cute....our grandteens loved it. Delicious breakfast and ultra friendly staff. Will stop there again!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Now, thats how you start a day! Thank you so much for sharing your experience! We appreciate your business and look forward to seeing y'all again on your next trip through Ruston!

"Clean and guest friendly"

5
14/12/2017

Staff very polite and nice clean rooms and friendly environment. Staff willing to help on local cuisine and give directions to each place of interest. Business travel friendly and free wifi without delays

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience! We look forward to serving you again in the future.

"Overpriced but...."

4
14/12/2017

I truly enjoyed my stay. It was nice and clean and the staff was very friendly and attentive to my needs. Rooms and fitness center had everything I needed. Breakfast was better than most places I've stayed. The only reason for 4 (instead of 5 stars) is because the water took too long to get warm and still never got as warm/hot as I like it also had problems with my room key (didnt stay activated and had to reactivate each day). I stayed from 12/8/17 - 12/10/17 and both front desk clerks (the lady that checked me in & the male that checked me out) were both awesome the whole time. I also paid more than the going rate but I booked with BW Customer Service and not sure why it was higher over the phone ($99 per night). I will definitely stay again at my next visit. Thanks BW!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I looked into the key issue and I believe it was because you had 2 separate reservations. I've also made note of your room number so we can check on the hot water. We should be able to simply adjust the backside of the handle. We look forward to your return and greatly appreciate your business.

"Excellent Stay"

5
11/12/2017

Excellent Stay, courteous staff, clean. When returning to Ruston this will be where we will stay in the future. I will also book when I travel to other places. This Stay saved us money over our usual Marriott Stay the only thing I missed was the quality of a Marriott mattress. My husband and I will make Best Western or choice in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience with us! I love that my Team gets so many compliments. We appreciate your business and certainly look forward to hosting you again on your next trip to Ruston.

"Clean Facility; Helpful Staff"

5
30/11/2017

The staff was extremely cordial and nice. The facility was fresh and clean. The location was good and was right off of the interstate. The breakfast was good and has a variety of options. I would recommend this place.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We greatly appreciate your business and look forward to serving you again!

"Cellular signal was blocked because of construction of hotel!"

2
18/11/2017

No cell service while inside hotel, furniture in dining area is rickety and some are tip-over hazards. Seating in room was lacking in comfort and size. Interior design is trendy but they forgot about comfort and safety.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
I'm sorry that you didn't enjoy your stay. I hope that your room was at least clean and the staff gave you excellent service. We are certainly aware of the cell and furniture issues. I've confirmed with the owner that the company sent us the 'rickety' furniture does have replacements in production and they will be sent as soon as they can be. In reference to the cell reception, unfortunately there isn't much we can do about the construction of the building. We have sent requests to all the major carriers to increase the number of towers in the area but it's going to take a LOT of people doing that before any change is seen. However, we don't charge for long distance calls and we do provide free wifi so you can still stay connected. I hope that you will give us another chance the next time you're in the area. We would appreciate your business and hope to get another shot at it.

"New Best Western in Ruston, LA"

5
15/11/2017

A new hotel which is spacious and up to date in amenities. Everything functions well and the staff is very helpful, courteous, and pleasant, from check-in to breakfast to check-out. This is second time we've stayed at this hotel traveling to/from FL and TX. It is close to I-20 but set back so there is no traffic noise. We'll be staying here again in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We are glad that we've become a staple for you in the Ruston area. We look forward to a continued partnership and we greatly appreciate your business! :-)

"i'll be back"

4
06/11/2017

New, clean, friendly staff, safe area, well lighted, easy off and on interstate 20, and lots of restaurants within 1 mile radius. A quality hotel in a very small town. Fitness center was closed, but looked to have all the latest equipment. Lots of open space great for large groups. Only showers no tubs

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience. I do apologize about the fitness room. It is fully repaired and open now. We do have some rooms with tubs and some with showers. If you prefer a tub, let us know when booking and we'll make sure you get the room that accommodates your needs. We appreciate your business and look forward to serving you again on your next trip to Ruston!

"Over charging of room rates"

4
02/11/2017

I was in town to attend Grambling State University Homecoming of activities for the weekend. I secured a room not knowing that the amount was going to be far greater than I had anticipated. $249 per night. Upon getting the amount for one night, I quickly changed to a one night stay and moved to a different hotel.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience. As we discussed when you called, our rates were where they were due to it being the highest demand weekend of the year and it being so close to the date of the event. Please give us a call as soon as you know what dates you are traveling next year and the rate will be lower than it was when we spoke this year. Keep in mind that the closer to the date you call the higher the rate will be as our revenue managers adjust them based on our room availability. We look forward to seeing you again and greatly appreciate your business.

"Great New Hotel"

5
01/11/2017

This is a beautiful new hotel with comfortable beds, a very nice business center, a wide variety of choices for breakfast and it was kept up very well, and smiling, helpful staff. Nothing to complain about here!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for kind words! I am very proud of my Team for the service they deliver and the culture that we've all created together. We look forward to seeing you again!

"Very Nice Hotel"

5
30/10/2017

This is a very nice place to stay..It was just a bit too much on price for the weekend due to GSU Homecoming for a new facility but hopefully that all will change for next year. But I highly recommend staying here it's really nice!!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words! Our rates were much higher that weekend due to the heavy demand and with us entering the market so late. If you are planning on traveling to the area for that same event next year, give us a call as soon as you know which days you are coming and the rates will be lower. Keep in mind the closer to the date you call the fewer rooms will be available and therefore price will increase as it did this year. We look forward to serving you again upon your next trip to Ruston!

"Stay here in Ruston!"

5
30/10/2017

Hotel is clean, modern & super comfortable. The staff was friendly and helpful. Breakfast was good & WiFi easy & accessible. Super easy to get to the hotel, and lots of local dining options close by. I wish we'd been able to stay in this location longer! The value of this location far exceeded the price we paid. If you're staying anywhere in the area, I'd say it's worth a little drive to just stay here.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience. We do take pride in our cleanliness and service and are striving to be the best in town! We look forward to seeing you again upon your next trip to Ruston!

"Leisure Trip"

4
28/10/2017

The first night we stayed there was absolutely perfect. When we returned the very next night, the price for the same type room had doubled because of a local university's homecoming. This may be policy world wide, but it seems a little unfair. Just so the corporate office can pocket more money. Bet they don't share it with the staff that has to work harder!

"Family Trip"

4
23/10/2017

I am from Ruston, LA, but have recently moved to the DMV area. I was traveling with family for my Grandmother's 80th birthday celebration. Customer Service: Adam at the Front Desk was great!! Also, their head housekeeper (didn't catch her name) is extremely nice. They really made our stay enjoyable. Breakfast: Was Subpar also, they only had pork options for meat. Cell Reception: The reception for cell phones is really bad on the inside of the hotel. Price: The price was higher than expected for the area. However, there were college football games going on this same weekend for Louisiana Tech and Grambling State. I believe all of the hotels in the area jacked up their prices because of this. Other than the breakfast options and the cell reception, the stay was great. It was clean and pretty and the parking lot was so well lit. I would definitely stay again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
I do understand about the cell phone reception. It is a challenge. We have notified the service providers in the area to see if there are any plans to install additional towers. We've basically been told that if enough people request it, they'll consider it. We are making some changes to our breakfast. What sort of meat options would you like to see? I appreciate you taking the time to share your thoughts and we look forward to seeing you again upon your next trip to Ruston.

"Excellent"

5
22/10/2017

Beautiful hotel great location and excellent staff. The staff made my stay a wonderful experience. I will have to travel to Ruston at lest once a month for the next four years this will be my hotel of choice.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for sharing your experience! I am very proud of my Team and we look forward to seeing you on your next trip to Ruston.

"Nice Stay"

5
16/10/2017

Great Experience. Beautiful hotel with an abundance of luminous colors. The King Suite was wonderful for my girlfriend and I on our trip back home. We were very happy to have found this nice hotel for the night.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. Please remember us when you are traveling through again.

"Excellent place to stay. Off the highway enough to not here the traffic and close enough to stores in town. E"

5
16/10/2017

Excellent place to stay. Off the highway enough to not here the traffic and close enough to stores in town. My stay was great. Had a new hotel smell of just cleanliness. Hotel rate was awesome too. I am making this hotel my go to for the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Good morning and what a great way to start the day! Thank you for taking the time to share your kind words. I will certainly let my team know how much you appreciate their work. We look forward to being your 'go to' home away from home on your next trip to our beautiful city!

"Would stay again "

5
14/10/2017

Fun place to stay! Clean and neat and near lots of places to visit. Great girls trip place to have a bottle of wine and visit. Breakfast was good and the place was quiet despite being near interstate 20

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your experience! We look forward to being your home away from home on your next trek to Ruston.

"Would stay again"

5
13/10/2017

As a solo 68 year old female I always check reviews before choosing a hotel . Best western Plus is really working to provide great hotels at great prices and this one did not disappoint. Friendly front desk, clean and comfortable room. Bed and pillows very comfy with thick towels in bathroom. WiFi was very good and tv offered lots of channels. Breakfast at all of these Best Westerns are all the same offering eggs with either sausage or bacon and a variety of rolls, cereals and waffle machine . I'm not crazy about the offerings but it's free and does the job of feeding you and getting you on the road . This hotel is new and hope to one day visit again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts. We are working on some changes for our breakfast offerings. I'd love to hear your feedback upon your next trip or if you have some suggestions. We look forward to serving you again.

"PLEASURE TRIP"

5
12/10/2017

Excellent facility, with beautiful grounds. Large rooms with comfortable beds. the furniture is ugly and color palette are very very very hard on the eyes. 123456789qwertyuioplkjsgfg b buglwehrv auaojavh arjab iha;oitj vgvjzieosj bsosmjm bsot jmnsmmekgektsgopkerogjefk iorg

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words and your honesty. Everyone so far has been rather 'wow-ed' by our design, but to each their own; our differences are what make each of us beautiful... and a special thank you to your pocket, seemingly, for it's input as well. :-)

"Great spot to La Tech from"

5
11/10/2017

Stayed there over night when taking our daughter for her college visit to la Tech. Very new and modern. Very close to campus. Solid breakfast. Helpful staff, very easy check-in and check-out. Like the use of the online app for information and requests.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Hello, again! Thank your for also taking the time to share your comments here as well. We are really digging the new platform, too. Can't wait till more guests start using it! It really helps us communicate effectively and efficiently. We look forward to your return.

"Recommend staying here"

5
07/10/2017

Mr. Adam at the front desk is da bomb. Very knowledgeable, kind, helpful, eager to help, the hotel is fabulous, great breakfast buffet. Will always stay here when in Ruston. We went to visit Louisiana Tech University campus for my son.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
What a fantastic comment to start the day with! Thank you so much for taking the time to share your thoughts. I will certainly share them with Mr. Adam. We look forward to exceeding your expectations upon your next trip to Ruston!

"Very nice to have a good family time. Great service and employees"

5
29/09/2017

The hotel have 10 star, great on everything. The employees on front desk do awesome job. The swimming pool super clean, the room so pretty, fast Internet, the breakfast super nice and everything look clean and beautiful. Have a good team work!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your thoughts. We appreciate your business and look forward to exceeding your expectations again on your next trip!

"Trip to a wedding"

5
25/09/2017

Beautiful hotel with amazing staff. Adam is an outstanding young man who is friendly and helpful and made us feel so welcome. All staff was super friendly. Location close to several restaurants, shopping, Walmart, gas. Also close to historical downtown and Louisiana Tech.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share your thoughts. I will certainly relay your kind words to Adam. He is our newest team member at the front desk and is doing a great job!

"One of the Best in Ruston LA"

5
22/09/2017

This hotel is by far the best hotel I have stayed in Ruston! Great location great service, very clean! It is very new and I pray it stays the same! The breakfast needs tweaking but I'm sure they will fix that as well

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking the time to share you thoughts! We are still working on our breakfast. There are some exciting changes coming. Once we use up our stock we'll be adding some different options and expanding some of what we already have. Keep checking back as we are improving all the time!

"Paradise for Travelers!"

5
18/09/2017

We loved our stay! New property with Love for Travelers! Big focus on customer comfort. From Lobby to Room, this property is an Oasis. Quality Hot and Cold breakfast options. Breakfast To--Go Bags were Cherry-on-top! Great value. Felt appreciated.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Wow, what a great compliment to start the day! Thank you for taking the time to share your thoughts. We look forward to being your home away from home on your next visit!

"Fresh Modern"

4
17/09/2017

This new facility with fresh modern decor provided a comfortable and pleasant place for an overnight stay. The breakfast was ok but in need of more variety and better quality eggs and bacon. The staff was very nice.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your taking the time to share you thoughts. As promised, I'll be checking out other options at the food show today. We did a makeover of our layout already and I'm pleased to say the flow is much better! Can't wait to 'Wow' you with our changes upon your next visit.

"New and shiny"

5
13/09/2017

Picked this place because I have been unhappy with other hotels in the area. This is a brand new hotel and I was glad I chose it. Rooms well appointed and staff very friendly. Very clean and comfortable rooms. Only complaint is the lack of a variety on breakfast bar. Need healthier options.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for taking a moment to share your thoughts with us. Since we are still new in the market we are trying to feel out our clientèle. What sort of healthier options would you like to see on our breakfast upon your next visit? You may contact me directly at the hotel if you like.

"Enjoyed our stay"

5
11/09/2017

We stayed at the Best Western while in town for a football game. The check-in and check-out staff were courteous. The rooms were clean and comfortable. The location was great, and was convenient to the La Tech campus as well as the downtown area. We recommend this hotel, and would definitely stay here in the future.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to share your review. We look forward to hosting you and yours upon your return to Ruston.

"Great Staff w/ a Clean Facility"

5
07/09/2017

This establishment is new with a great centralized location. The staff here is super friendly and eager to help. I loved how clean it was and that they offered a free breakfast and wifi. I would definitely stay here again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to share your thoughts! I am very proud of my team. We look forward to exceeding your expectations on your next stay!

"Awesome stay"

5
05/09/2017

I was in town, moving my daughter she will be attending Tech this fall. I loved everything about my stay only wish the pillows were firmer. The room was spacious and clean, love the modern retro decor. The guy at the front with the beard( I don't remember his name) he was was very polite, friendly and efficient. The breakfast was good a good variety to pick from. I definitely stay at this hotel when I'm in town again! To the front desk and the GM keep up the AWESOME customer service,

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
What a great way to start the day! Thank you for your kind words. The guy with the beard is James. I'll be sure to let him know you mentioned him. We look forward to seeing you on your next trip. If you're coming for a game, book as soon as possible as we fill up quick for the weekends.

"Great Place to Stay!"

5
05/09/2017

This Best Western was immaculate! Everyone was extremely helpful and nice which made our stay so comfortable. The breakfast was yummy and had such an easy time checking in and out. Highly recommend!!!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for your kind words. I will be sure to share them with my team. We look forward to exceeding your lodging needs on your next trip!

"Best Stay at a Best Western!"

5
04/09/2017

Brand new facility with excellent accommodations. Staff was exceptional! I would absolutely recommend this hotel to anyone looking for reasonable pricing, accessible location, breakfast is free, and the Wifi was also free and easily accessible.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
We really appreciate you taking the time to share your kind words with us. We look forward to exceeding your lodging needs in the future.

"Best Western Ruston Review"

5
22/08/2017

This Best Western is brand new and it really shows, it is a very nice property and I really enjoyed staying here and I will be staying here when ever i'm in this area. The General Manager Carlyn is really an asset she is very courteous and very helpful along with her staff, my wife brought my granddaughter and stayed with me since I was close to home, and everyone of the staff were really sweet to my granddaughter and she loved the swimming pool she is almost 4 years old and she had a blast and my wife really enjoyed herself so thank you Best Western for a very pleasant stay.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for a taking a few minutes to share your positive words with us! My team and I really appreciate it. We were honored to have you and your family with us. See you on the next trip!

"Satisfied for a Ruston Hotel"

5
17/08/2017

I was very excited to learn that there was a new hotel in Ruston. I normally would not stay at the Best Western but the new design of this hotel met my expectations. The décor is modern and the hotel is clean. Everyone that worked there was very friendly. Karlyn and Chad especially. I would definitely stay there again.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to give us your thoughts! I will certainly share your words with my team and let Chad know that you mentioned him specifically. Come see us again the next time you're in town!

"Outstanding new hotel in Rustin"

5
16/08/2017

Our King room was huge and included a sofa, coffee table, and two chairs. All this in addition to a desk and work chair. The large bathroom had lots of counter space and a normal shower (no tub). I'm really beginning to appreciate hotels that offer this option. Spotless rooms and very comfortable beds. Nicely decorated inside and out. Even though the hotel was only partially filled, the breakfast was fully stocked with both hot and cold items. All of the staff provided excellent customer service and Chad at the front desk provided good choices for dinner. I will definitely go out of my way to stay at this hotel again. Being only minutes from Louisiana Tech makes it the perfect place for out of town visitors attending a game.

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
What a great comment to start my day off with! Thank you so much for taking the time to share your kind words. I will certainly let my team know how happy you are and let Chad know you mentioned him by name. Thanks again!

"A Fabulous Respit in Ruston!"

5
16/08/2017

This is the absolute BEST hotel under $100 a night that we have found since driving from Phoenix! The staff, (especially JanMarie) was friendly & very helpful! The rooms and public space decor was over the top trendy & fun!! The housekeeping staff & the Breakfast cooks get an "A+" rating! (THANK YOU for REAL eggs!!) We 3 weary travellers were completely BLESSED & SURPRISED by our stay at Best Western Plus in Ruston, La!

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to review us! I will be sure to forward your comments to my team and especially let Janmarie know you mentioned her specifically! See you on the way back through!

"Layover while traveling "

5
16/08/2017

Top notch. Clean beautiful hotel. Breakfast a cut above the average. And Janmarie who was working when we checked in was the BEST! Answered all our questions and recommended a great restraunt for dinner. If your in the area don't hesitate to book!

Carlyn H, Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a few minutes to give us a review! I will share your comments with my team and let Janmarie know you mentioned her specifically. We really appreciate your kind words and your business!

"Extremely attentive staff"

5
04/08/2017

Room was clean & comfortable. All staff members that I came in contact with were courteous & attentive. Breakfast was well presented with many different choices. I will definitely stay there again, on my next visit to that area.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking the time to give us a great review! My team works very hard to exceed expectations and it's great to see guests recognizing their work.

"Best Western Quality"

5
29/07/2017

Needed a place to stay during my business trip. Used various of your locations and great service all the time. On my next business trip I know where I am going to stay. While i gather with clients my wife had the opportunity to shop at local stores as recommended by the counter employee. Likewise used their recommendations for lunch and dinners

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much for taking a moment to review us! Glad we could accommodate you and your wife. We're working on some new partnerships with some area restaurants so be sure to check with the desk again! They may have some new information for y'all.

"Beautiful Best Western"

5
28/07/2017

It was wonderful staying in a brand new hotel. The location was perfect, just being off I-20. We were able to use auxiliary roads to get to downtown Ruston and Jonesboro for our baseball tournament. The contemporary furniture and decor in the hotel were beautiful. The staff members were always friendly and helpful. We were with a group of baseball players age 11-12. We had a great stay at this Best Western. The hotel is close to many restaurants.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
So glad y'all enjoyed it and many thanks for the kind words! Come see us again when you come through!

"Great place and great staff!"

5
23/07/2017

Overnight stay during a road trip. We ended up at this hotel after discovering all the hotels in Monroe and Ruston were sold out. This was the first night the hotel was open and we were in a line of people waiting/hoping to get rooms. The front desk agent (name started with a K - and I apologize I have forgotten her full name). She was kind, patient and helpful. She was by herself for a while helping all of us tired travelers at 9pm and I admire her customer service skills. Comfortable, spacious rooms and free wifi and breakfast. I highly recommend and advise to make a reservation in advance. This is a popular area for overnight stays.

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you so much! The clerk that was working that night was Janmarie. I'll be sure to pass her your kind words. Be sure to come back and see us when you're passing through!

"Best Western plus"

5
23/07/2017

Wonderful new Best Western Plus. Very modern and classy design. The staff were professional and very helpful. Recommend highly whsn traveling through Ruston, Louisiana. The room was big and beds comfortable. The breakfast has a wonder presentation and quality selection. The taste was delicious. Enjoy!

Carlyn H, General Manager at Best Western Plus Ruston Hotel, responded to this review
Thank you for your kind words! I'll be sure to pass them on to my staff. Be sure to come see us again when you're traveling through!