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Best Western Plus Ruston Hotel

4.0 / 5
226 Avis Tripadvisor
1011 Willow Glen Boulevard, Ruston, 71270-3896 Etats-Unis  Copy !
PHONE : (318) 224-7499
My research

Hotel advantages


Swimming pool

Hotel services

Air conditioning in the hotel
24/7 reception
Fitness center
Complimentary breakfast

Room services

Coffee maker
Hair dryer
Iron and ironing board
The strong points


Swimming pool

Hotel services

Air conditioning in the hotel
24/7 reception
Fitness center
Complimentary breakfast

Room services

Coffee maker
Hair dryer
Iron and ironing board


The newest jewel in Ruston's crown, the Best Western Plus® Ruston Hotel, is ready to exceed your expectations. Our state of the art hotel boasts large community spaces, well-appointed guest rooms and suites, and a breakfast with a wide variety of tasty treats and healthy options. Whether you're in town to catch a Bulldogs Game at Louisiana Tech, enjoy the beauty of Mother Nature at one of our many state parks, or just passing through on I-20, we've got what you need to stay connected, energized, and ready to meet your day head on.


Customer reviews

based on 226 guest reviews
Very Good
Sleep Quality
"Alex is the best!!"
Bobbie B, 28 Mars 2024

We arrived late and Alex was working the front desk. We could not have asked for anyone that was nicer and more accommodating!! He was so pleasant to deal with and he went out of his way to make our stay comfortable!! Alex is an asset to your hotel!

"Great place to stay in Ruston"
Vacationer648144, 21 Mars 2024

I recommend this hotel highly. The staff went above and beyond to help me when I had some car problems and had to extend my stay. The rooms and facilities are comfortable and convenient. The restaurant in the parking lot is delicious and it was easy to walk to other restaurants and stores.

"Desk staff was nice and janitorial was nice. Housekeeping needs a lot of work!"
gagawester, 25 Février 2024

The lobby of the motel is gorgeous! We stayed here last year and we were very satisfied. We stayed again this year passing thru. The gal at the desk was very nice. The first room we got checked into, my husband immediately had to use the toilet….and it did not flush! So while he went back down to the desk, I was looking, and the floor by the refrigerator was so sticky, my shoe was sticking. The TV and the mirror was so smeared, the nightstand had something on it, the headboard was dirty, and the floor needed vacuuming. So we changed rooms. The janitor came in to fix the toilet and he was very nice also. We got to the next room. It looked better. Until we checked the toilet. Some man used the toilet obviously, and they did not raise the lid to clean it or inside the bowl! Gross. Again, we told the girl at the desk, and she apologized and was very nice. We went to eat and when we came back, it was all nice and clean. But….it should have been done the first time.

Anbs006, 08 Février 2024

The management of this hotel is disgraceful. After checking in my room that smelled terrible I left everything but my room key and money in hand to get a bottle of water for the night. The key was battery operated electronic. When I went back up I was locked out. It was around 10:30PM. It was shift change. The two young girls went up and tried to open door. The battery was dead on lock. We couldn't get in. Battery was on the inside of room. She tried to call manager for hours and nothing. At about 1 am they gave me another room to lay in. I had nothing. I take mandatory nightly meds but they were in room. I was completely freaked out. I checked with front desk girl at 3am, 5am & finally at 7am shift change I said I'm calling the police I have to have my meds. At 8am the asst manager was called and she came up with some sort of device that got me in room. Hotel manager still absent. It was an awful night full of incompetence. There has to be a system for situations like this. The staff was nice but helpless. Where was maintenance? Where was management. Don't ever lock your door thinking you will get back in at this place. Awful experience.

"Quick trip"
diamond73cd, 27 Janvier 2024

We arrived at 1:00 a.m. the customer service at the desk was excellent the next morning we had to be up early 6:00 a.m. breakfast was downstairs nice fresh hot and ready for us to eat. Server was there to help us. Was a very pleasant stay for a quick trip.

"Great service"
Km T, 17 Octobre 2023

The service was great and I enjoyed my stay. The male at the counter was helpful, friendly and professional. The room was clean and it meet the needs of my family and I. I would patrionize this hotel in the future.

"Dirty Toilet"
Traveler46773475716, 14 Octobre 2023

The staff Jason at the front desk provided me with exemplary customer service while my husband and I visited from NJ to attend our alma mater's homecoming. Jason was pleasant, always had a smile on his face and gave us towels when no bath towels were in the room and he even addressed a bathroom issue by having someone from the cleaning staff to address the matter. Although I gave the hotel 3 stars, Jason's professionalism is 5 stars out of 5 stars. The reason for the hotel getting 3 stars because my toilet was not clean. Specifically, there was a dark ring around the inside of the toilet that had the appearance of black mold. It was unacceptable and disgusting. In order for the toilet to be in that condition is due to negligence. Second, the rooms aren't cleaned daily but the price of the rooms $300 per night deserves daily cleaning. Once again, Jason was awesome and Best Western deserves to know what type of employee they have at the Ruston, LA location. AQ

42tinas, 08 Octobre 2023

The water, even turned all the way up, was warm at best. We hung the sign out to "make up the room" in the morning, and no one tended it. Breakfast was mediocre. No juice, no tea, and the "hot "food was not hot. My husband told me never to book here again.

"Good place to stay"
Compass22258243795, 08 Octobre 2023

This hotel was very clean, spacious, rooms and bathrooms were huge and the breakfast was excellent! Yhe staff was very nice, king size bed comfortable, shower was clean and spacious, good water pressure and hot water

"Best Western Ruston"
Marie P, 02 Octobre 2023

The hotel was very clean, the staff was very friendly and accommodating. Overall a good experience. Facility was very clean. The breakfast and service was excellent. The only issue I had was with the internet. Everything else was very pleasant.. We will be coming back.

"Great Hotel / Friendly staff"
jtusing1997, 11 Septembre 2023

The overall cleanliness of the hotel was great! Check in was easy and quick with friendly and courteous staff who were conscientious about keeping the check in line moving. There were lots of breakfast options with a clean area within which to sit down and enjoy the meal. The room was clean, well furnished and fully stocked with plenty of towels. The hotel was quiet at night providing comfortable and easy sleep.

"Not best experience"
Kelly S, 27 Août 2023

Went up to our room after checking in only to find they hadn't finished cleaning it. Beds not made, no pillowcases on pillows, no towels not vacuumed. The desk clerk was extremely friendly and nice...overwhelmed with doing everyone's job. She apologized and came up to look at the room. She said it looked like housekeeping forgot to finish and put pillowcases on and told us she would get us towels. Went down later to get towels only to be told there was none. Like how were we supposed to dry off after we shower? After hunting around, she came back with ONE towel they use for the pool/swimming area for us. So, one pool towel for three of us in room. The poor girl at the front desk was so polite having to deal with not only us, but several other people with similar issues such as no towels in their room.

"Jason Gipson is the Ambassador of Quan!"
Darrell P, 16 Août 2023

I don't leave reviews but I thought I had to for this visit. Jason Gipson went above and beyond to create an awesome customer experience for us this past weekend in Ruston. LA. He worked long hours and always had a smile on his face. He anticipated our needs even before we knew we needed things. He brought us a bunch of towels at the end of the pool hours and said "I just thought you all might need these." I am very thankful we chose to stay here and appreciate customer service now more than ever.

"Great Hotel!"
TravelinGal1231, 09 Juillet 2023

The staff both at check-in & checkout were friendly & courteous. Room was clean & updated. The bed/pillows were comfortable. Hotel location was good & no outside noise was noted when inside. Would definitely return here.

"Worst Hotel Experience Ever! Will not Recommend this Hotel"
Francis A, 16 Juin 2023

Extremely unprofessional reception at the reception desk. Poor air circulation in the room and we could not sleep well at night. The breakfast was terrible. I got sick from eating the breakfast and .

"Visiting Best Western "
Richard P, 25 Mai 2023

Great hotel! The room was nice, clean, and had great service! The bed was absolutely amazing. It was most definitely the most comfortable bed I've slept on in a while. I recommend coming here if you need a good hotel to stay at!

"Rooms were dirty"
Megan W, 02 Avril 2023

We were very dissatisfied with the cleanliness of the room. We travel often and I don't believe I've ever encountered one that was so poorly cleaned before our arrival. Breakfast was fine and the staff was friendly. Truly, it wouldn't have been so bad if our room would have been clean.

"Please get better staff!"
kross1117, 20 Mars 2023

This hotel stay was terrible. I arrive to checkin at 430pm and the room was not ready even though checkin is at 3pm. I had an event to go to that started at 530pm. I had to wait an extra 30 minutes for a room to be “cleaned” only to get in the room and it was still in fact, dirty!! The shower had hair in it, it was stained and there was some blue gunk on the wall that also had hair stuck in it. I honestly had no choice but do deal with it because I was already going to be late to my event because we had to wait for a room. Not to mention when I turned on the tub faucet the water had a brown tint to it and the shower pressure was horrible. I would never stay here again! The staff was unfriendly, they didn't seem to care about the rooms not being ready or cleaned. They were barely at the front desk to help with anything and when they were at the front desk they were on their phones. Very unprofessional !!

"Could be cleaner."
AmandaC3746, 27 Décembre 2022

We love the Mexican restaurant within walking distance and the lobby is quite nice. Our room is spacious and the beds are comfy but the floors need a major vacuuming and the bathroom needs a good scrubbing. Someone doesn't care much, it seems, and that's a shame. This could be a great hotel instead of a "meh, it's ok" hotel.

"Pretty from the outside"
ESPtravlez, 18 Décembre 2022

This place is pretty from the outside but the cleaning staff needs to step it up. I have a son at Tech so I stay in Ruston quite often. I stayed here in May 2022 and then again in December. The furniture is nice, the building is nice, the common areas are nice but the rooms are not thoroughly cleaned. The mirrors were filthy with tons of little fingerprints all over, mold on the shower curtain, old food on the floor, debris in the corners. They just aren't thoroughly cleaning. Rooms need to be vacuumed and bathrooms mopped. The location is in a great, safe area. Would definitely stay here again if the cleaning staff would do a better job.

"Seems nice on the surface"
mommyrene, 30 Novembre 2022

I'm pretty disappointed in our stay. Staff was pleasant, our room was clean, and the breakfast was as expected. However, our toilet was broken and would not flush, and despite attempts to crank the a/c up, the coolest we could get the room before we went to sleep was 78. It was still 75 when we woke up in the morning. These two issues plus the security light shining in my eyes all night, my stay was unpleasant at best.

"Outstanding employee"
samwU9188OS, 27 Novembre 2022

When I arrived at 1.30 AM I was greeted by an a friendly professional knowledgeable man named Alex. He made me feel as if I was home, he met my every need. The next morning at 645 AM he was running the kitchen. The food could not have been better hot and delicious. Not only was he in charge oh the kitchen. he was was still running the front and checked me out. He was a one man band!! Employees of this caliber is hard to find and you seldom encounter in the service business. He deserves a raise and promotion. Sam Wood 727 741 9212

"Worth going part Monroe"
Lindsay396, 16 Novembre 2022

This is a nice, comfortable Best Western with a very friendly housekeeping staff. The breakfast area was very clean and bright and the food was good. The hotel is quiet and there is a very good Mexican restaurant adjacent. I had supper there and I highly recommend! I travel I-20 back and forth several times a year alone I will be using this Best Western again.

"It's good for Ruston, LA."
mackattack2022, 11 Novembre 2022

The rooms are spacious. The lobby looks nice. Breakfast is cool. The location is convenient right off of the interstate and across the street from Walmart and several restaurants. Our room was not the cleanest, and for me that's priority. For this reason, not sure if I would stay again. This ia probably one of the better places to stay in Ruston, but not worth the markup of $299 per night because of the weekend we were visiting.

Paulette G, 09 Novembre 2022

The front desk associate was extremely friendly and patient. I checked in and went to my room. The entry was dirty. There was visible dirt and dust on the tile flooring at the entry and in the bathroom. There was trash under the bathroom cabinet as well. The worst was the pubic hair on the floor and urine drops still on the toilet. My room was not up to standard. The checkin was late and I was exhausted. My room was changed but I could not trust that it was sanitary. I had to race to Wal Mart for bedding and to sanitize my own room. This was not my job nor was my rate reflective of needing to clean and bring my own bedding.

"my experiance was great would recommend more family and friends to stay at your hotel "
billy y, 25 Octobre 2022

the employees were very nice and helpful the breakfast was great . our room was clean nice and bed made good and pillows were very fluffy overall i had a great stay i will be staying there again next time .

"Great experience"
Q6686SIleee, 25 Octobre 2022

I was traveling for the game. It was an amazing time. Enjoyed breakfast, spacious room and right off I-20. We all had a blast staying here at Best Western Plus in Ruston, La. We will definitely stay here again.

"Horrible Experience - Stay Away"
BeauBeau2022, 12 Septembre 2022

Stay away from this location. Multiple issues during my 2 night stay. Nothing worked in the room. Back wall lights didn't work. Locked out of room for almost 2 hours. Missed planned events. Key card didn't work half the time. Staff not helpful at all. Requesting a refund for my stay. It was a nightmare.

"Only a 3 because it is new"
tbarmand, 04 Septembre 2022

Dropped my kid off at college and stayed here for three days. My room was dirty. There were footprints on the wall by the door. Not even sure about that. Tub drain stopper didn't work. Air conditioner sounded like horses running through gravel. Crusted stains on carpet. Air conditioner completely not working in hallways. No milk for breakfast each morning. Workers were very nice but couldn't correct the problem of me being charged more than my reservation at the end of my stay.

"Terrible experience. AC broke in multiple rooms. Random people walking in room. Had to buy towels at Walmart"
Lisa M, 17 Août 2022

Had to be my children and I had to switch rooms 5 times due to AC not working- being given keys to occupied rooms. Other guests were given keys to our room and walked in while we slept. Had to buy towels at Walmart because hotel didn't have any clean. My two children and I stayed here for a softball tournament in July. We booked two nights. After hours of driving we checked in, ready to relax. The lobby was nice and clean. That was the only positive of our stay. The room we were given had black mold on the ceiling above the shower and the AC did not work. We were given a second room. That room had employees hanging out in the bed watching TV. The third room was completely occupied with other guests in bed. The forth room did not have working AC. Finally, after hours of switching rooms, we were given an empty, clean room with working AC but no towels. The front desk said there were no towels clean. We had to drive to Walmart and buy towels to shower. The following day around 1pm, we went back to the room to nap. About 20 minutes later- our room door opened. It was guests checking in that were given our room. We did not feel safe knowing anyone could walk in at any point while we were there or not there. We packed our stuff and stayed the second night at a hotel about 20 minutes away. Between the new hotel and towels, it cost me an additional $250 on top of the $477 I paid for the two nights at this Best Western. I was not refunded for the second night that we did not stay. I attempted to contact the day manager with no response.I emailed corporate and customer service but their lack of concern, follow up and response was awful. I do not recommend this hotel or any Best Western after my experience. Best Western does not value guests experiences, their properties or their business. Do not stay here.

"Completely Unresponsive Staff"
Connector50235366545, 09 Août 2022

Two people were at the desk on check-in. The one on her phone never looked up. The other was on a call. I had to ask for a second key, where to park, and room location. No information nor pleasantries were offered. The key didn't unlock the door near the parking, so we had to walk back to the front. I asked for an ice bucket. I was told there might be one in the laundry but had to insist before it was located and delivered. The carpet needed vacuuming and there was old food in the fridge. One bulb by the bed was out and neither the tub stopper nor the receptacle near the bed worked. Breakfast was not bad but, it was busy and ran out of utensils and some items. When I approached the desk, the young lady didn't acknowledge me at all until I greeted her. She told me, I'd need to knock on a door near the breakfast bar and ask for anything we needed. About an hour after the pool was to have opened, we had to ask for the gate to be unlocked. Instead of unlocking it, she just opened it with her key, and we didn't realize we were locked in until later. Fortunately, we had our phones and could call for help. The room wasn't refreshed the entire three days we were there. Towels were collected from the hall and delivered to the door at certain times of the day. This property is newer, and a pricier that some of its competition. It has great potential, but the owner needs to retrain or replace the staff and provide supervision. It's not worth the premium we paid.

"Great hotel"
daviddomengeauxjr, 08 Août 2022

The Best Western has friendly and caring staff. Excellent breakfast and other amenities. Rooms are clean and cold upon arrival. Breakfast is good with many choices to choose from. Has a nice outside area to sit and relax in.

"Stay one night"
869susier, 31 Juillet 2022

Front desk as we entered had a total lack of professionalism upon entering. More interested in what could they watch on TV. Dress was unprofessional compare to others we have stayed at. The room bathroom was lacking in cleanliness especially toilet, carpet did not looked vacuumed lots of stuff on floor and the AC seem to be inadequate got warm during night and it was very loud. Thank you for your services

"You're better off staying in a campground-cabin"
Q1289RLalexs, 14 Juillet 2022

I was very disappointed from the start. I called several times before arriving at the hotel. When someone finally answered, I was told there was no vacancy. However, when I looked online, several rooms were available. Upon arrival, I noticed the hotel parking mostly empty. I was told by one of the two front desk employees that the entire hotel was reserved by a wedding party. Yet, at my 0700 hrs checkout, the parking remained mostly empty. When I reached my hotel room, I noticed the following: No hand/bath soap provided An empty roll of toilet paper, and no extra rolls provided The tub was dirty (and I mean literally dirty). When I ran the shower water, you could see the dirt flowing to the drain. The shower wall had smudged handprints Hanging on the shower curtain rail, was a nasty, used wash cloth The shower curtain was defaced and improperly hung There was no after-shower floor mat The beds were ruffled as if thrown together and one of the sheets was dirty No coffee, no coffee cups, no creamer/sugar, and no stirrers And no ice bucket liner provided After repeated calls from the house phone to the front desk, one of the two, on-duty employees finally answered. I told her what was going on, and a short while later she delivered to me soap and toilet paper. The worst part? Afew days later, I sent an email to Danielle Horton, general manager, addressing these issues and requesting a call back from her. I've yet to be contacted by anyone at the hotel. The general manager's poor attitude and lack of interest in my complaint, explains why this hotel is so poorly managed and operated. A night shift employee named Alex, is the only one whom showed empathy and offered an apology.

"Good place to stay but…."
aaron6511, 01 Juillet 2022

Great hotel I enjoyed my stay minus a few issues. Poor customer service with the female that checked me in was more worried about her conversation than me. Tile in the bathroom was broken, light switch didn't work, lamp by the bed while it worked acted like it had a short in it and would just blink, and the shower head just out dated and needed cleaning. Other than that I had no issues.

"Excellent all around!"
quintarhor30, 25 Juin 2022

Great service and nice rooms for an affordable price! First time being in Ruston without having any family or friends to stay a night with, safe to say I chose an excellent place to lay my head down.!

"Pretty Good Stay"
orenah, 24 Juin 2022

Location was great. Right across from Walmart and close to stores and restaurants. Check-in was easy and quick. Several outside key entries to enter property through multiple areas. One of the outside key entries stopped working and we had to walk around to the front. The pool was closed. The beds were not that comfortable, they were a bit hard to my liking, and the tv remote only worked for certain functions. The room and bathroom was clean, and breakfast was hotel normal. Parking was easy, and we had no issues with noise and was able to rest easy.

"Summer BB"
rodney691, 22 Juin 2022

Over priced, no laundry facilities, no pool..well they have a pool but it's green. Tub wouldn't drain. They did have a good breakfast. I had to switch rooms. The A/C was stuck in C -8, it was very hard to sleep, the pillows were very old.

billy y, 22 Juin 2022

i had a great stay at the best western in ruston. the room was wonderful and the staff was very nice and helpful.i would love to come back and stay again . front desk and houskeeping was great and the breakfast was awesome

"Talk is cheap"
A6863HRkimg, 20 Juin 2022

Pool was green and slimy. When I talked to Danielle the manager she said it was open and clean. Had to get my own towels everyday I was there. Out of the 8 days sheets were only changed once per my request. Complained about pool not being open and was told I could let my grandchildren swim in it the way it was. Had to wait in line behind staff to get breakfast or whatever was left. Called corporate and they wouldn't do anything. The manager was only on site one day for a couple of hours.

"Pool a mess, guest laundry inoperable, mostly incompetent staff, manager never on site and the list goes on."
M4794TYrong, 17 Juin 2022

Avoid. The incompetence would close most place. The manager isnever on site. The pool is a mess and has been even after contacting corporate. BW corporate seems powerless to do anything making me think BW is not a place to stay

"Worth the stay if you are in Ruston"
marina7750, 13 Mai 2022

Stayed at this hotel for a softball tournament. It's located next to a hood restaurant which is awesome . The room was huge and very well kept. Bed were comfortable. Check in was easy. Unfortunately the pool was not open. Front off said that they don't open it till end of may which is confusing cause other hotels open there's. Breakfast was decent they do need some one who is on top Of Making sure everything is stocked . I would definitely stay again. It was a very clean hotel.

"Ruston Hotel Louisiana"
564go, 06 Mai 2022

I don't know why everyone is complaining. It is a great hotel in a nice location. Our room was clean, breakfast was moderate but tasted good and staff was polite. There are not any bugs in the rooms. Linens were clean and white. The locks work. The hotel was quiet. Stay at the Marriott if you are so elite.

"Security Issues!"
brownkevin2022, 11 Avril 2022

Our shower would not drain and the front desk employee was not helpful but I am really only complaining about the fact that we found out that everyone on the second floor had master keys and could open all rooms. Another guest opened our room while my 13yr old daughter was alone. (We were talking to front desk to get maintenance). We then noticed our keys opened the other rooms and other guests could open ours! Front desk said “we were not supposed to find out” and they wouldn't do anything about it. Huge liability for a hotel to allow this sort is thing.

"Room STINKS!!!!"
trac756, 01 Avril 2022

We were in room 420. The room STUNK so bad!! It smells like old carpet and dirty air filters. I had to sleep with my nose in the pillow. I was too tired to request a new room so I just made the most of it. The sink faucet moves. The toilet paper is hard paper. The lotion on the bathroom sink was used and had drippings on the bottle. The windows are incredibly dirty! There is a hand print on the main wall near the TV. We will NOT stay here again! The best part of this hotel is the man at the front desk for the mid-night shift who checked us in and the lady working the breakfast. He was very kind and helpful. She was working hard at the breakfast to keep it stocked and cleaned. He presentation of the food was excellent and the food was good and hot.

meaganleeharrison, 29 Mars 2022

The front desk attendant was absolutely wonderful he was kind and respectful and very knowledgeable about his job and answered all of my questions! The room was in perfect condition with clean linens plenty of toiletries and fresh towels! The beds were comfortable and the breakfast was great as well

"Perfectly Located"
madalynnsmom07, 07 Mars 2022

The hotel was perfectly located for restaurants as well as the baseball complex. It was a short 6 min drive to the park. Room was clean, staff was friendly, and complimentary breakfast was good. I have 2 very minor complaints - mattress was very firm & bathtub drain was broken. Neither of these are a deal-breaker for me. I'd definitely stay here again!

"Worst hotel I've stayed in"
heatherbX795WL, 22 Janvier 2022

I stayed with my kids. We had actual metal sticking out of a power outlet and the front desk didn't seem concerned. All employees were basically wearing pajamas. The kids on the floor above us stomped and ran the halls for over a hour (which I realize is parenting more than hotel staff.) Definitely the worst hotel I've stayed in which is sad considering I've stayed in rooms that cost so much less that we're cleaner and friendlier staffed.

"A good place to stay"
Raging_Proteus, 21 Janvier 2022

Our daughter attended a swim meet in Ruston, so we needed a place for a couple of nights. The staff was friendly and helpful and the room comfortable. The WiFi worked well, but make sure to have a VPN to tunnel your traffic through (like when using any other public network). Did not have breakfast in the lobby due to COVID (brought my own overnight oats and fruits). However, the area as well as the food served for breakfast looked appetizing. I also found the in-room refrigerator handy. There are some unfavorable reviews for this location. I do not know what the people are talking about. I did hesitate to book because of reviews, but then bit the bullet and booked. I am glad I did. Two things that I would suggest: - a duvet cover (if the duvet is washed after each guest, make that clear) - carpet cleaning

"Extremely disappointed"
cherryripe, 22 Décembre 2021

The only reason this Best Western earned the "Plus" (from my experience) are these good points: Easy access off I-20. Property appeared clean, attractive, and fairly new. Good parking. The cons are largely due to poorly trained and extremely disinterested staff. Room was not serviced properly for a check-in. No pen/pad, only two clothes hangers in closet, no tea bags, no cream/sugar bags, and no liner in ice bucket. Housekeepers in room above mine were literally YELLING their non-stop conversation for the entire time they were cleaning. (I witnessed the situation first hand when I had go to that floor for ice.) Other glaring issues were as follows: No one but me was wearing a mask. I believe there was a sign requesting people to wear a mask in public areas, but I may be thinking of another hotel throughout my travels. Luggage carts must've been the cheapest available--flimsy triangular (!!??!!) contraptions that barely accommodated a carry-on bag and toiletry tote (which were hanging off the edges of the cart) The worst coffee I've ever tried to drink. (Breakfast room coffee was no better.) A tall, useless "reading" lamp behind a chair--it didn't tilt down to illuminate the book! Coffee/fridge cabinet desperately needs a can light above the counter. Poor room lighting in general. Very poor sound-proofing (completely lacking!). The TV system blocked many, many channels--and for a traveller, the most important channel is The Weather Channel, which was unavailable. I find that unconscionable. I am very disheartened that I used a $100 travel voucher on that stay. It was a total waste of points--although I suppose I would've felt even more upset if I'd had to pay full price (which was outrageous to begin with). I won't be back to that property. Ever.

gpitre, 06 Décembre 2021

Excellent, clean, friendly staff, close to shopping, restaurants, gas stations, and close to the LA Tech Campus and also downtown Ruston. Rooms were clean, A/C worked great which was nice being it was a hot day in December

"Very nice and modern accommodations"
Bobby A, 18 Novembre 2021

A very nice and modern accommodations with friendly and helpful staff. Convenient location for travelers and to local dining destinations. I would definitely recommend this hotel if staying in the Ruston area.

"Would be ZERO stars if possible"
RCCAMPBELL, 25 Octobre 2021

This place is terrible. Staff complacent. Rooms dirty-first room we were given the bed was not made. Second room both the carpet and bathroom floor was dirty. Hair all over the bathroom floor and debris in the carpet. Had to request a vacuum and do it myself because staff were not allowed in occupied rooms because of some weird Covid rule. My parents and brother also stayed and their rooms were equally terrible. Parents floor was worse than our and had used towels and bathrobes still hanging in bathroom. No housekeeping during entire 4 night stay again supposedly because of Covid. Seems like more of a cost savings technique to me. We have stayed in other hotels during Covid and none did this. The complimentary breakfast closed prior to posted time. Harshly worded postings taped at each elevator informing you that you and your belongings will be removed from your room at regular checkout if you are not already out so don't even ask for a late checkout. Not that we needed one but the verbiage was borderline offensive. These people should not be in the service industry. Faucet in tub was loose and tub in my brother's room did not drain…gross. Thermostat in parents room did not work and unit controls were not intuitive. Our thermostat's digital reader had lights burned out so you could not tell what temp you were trying to set it to. We brought our 80+ year old parents here to take them to homecoming. We would have gone elsewhere but everything was booked. This was the worst experience that I can ever remember having at a hotel. Do not stay here.

"Average at Best..."
TraceyP392, 19 Octobre 2021

Checked in Thursday evening around 6pm to room #308 to a king suite. Upon check in the room refrigerator was frozen over. The tv didn't have a remote so I couldn't turn it on. Went down to the front desk, the rep came up with 3 remotes to which none of them worked! Changed to room #408. Same problem. This time the refrigerator was fine but the tv didn't work. Same rep (very nice and sweet but can't remember her name) fixed the problem after about 2 tries of coming back with different remotes. Because of covid there was no house keeping (understandable) but we were told to leave the used towels outside the door and new ones would be given. DIdn't happen. I had to go down stairs at 11:00 to ask for towels/sheets because house keeping leaves at 5pm and no one in maintaince is there to fix anything if there is an issue! REALLY? This is homecoming weekend and with the exception of the young lady that checked me in that Thursday, no one seemed to care!! Will not stay here again.

"Great location and stay was great"
N9063JErogerp, 13 Octobre 2021

This is the first time in the Ruston area and saw that this hotel was the newest in town! Check in process was smooth and easy. Rooms had open and modern feel. Breakfast was good had a lot of options! must have been a tournament that day because the lobby was full of small kids being loud in the morning but the front staff handled it very well as there is people still asleep at the time. Will stay here again next time I'm traveling thru town.

"New hotel, poorly managed"
nczcar01, 11 Octobre 2021

Short and not so sweet. This hotel is relatively new and the building and premises are extremely nice, but that is about as far as nice goes. I stayed at this hotel two years ago, all very nice. This recent stay unfortunately plagued with employee execution issues. Breakfast service and replenishing the scrambled eggs and bacon was non-existence. I, along with about 20 other guests waited for 30 minutes for the empty scrambled eggs and bacon pans to be replenished. I stayed two days and my room was not cleaned. The hallway carpet appeared to have not been vacuumed for quite some time. Debris littered the entire hallway carpet. When I arrived back to hotel late on afternoon, there were about 6 hotel employees sitting, visiting, and taking up all the chairs/couches closest to the check-in counter. Very loud and distracting for the guests. Do yourself a favor and find another hotel in Ruston, LA.

"This is how I was treated, Verbally assaulted, physically threatened with violence"
Getitnow12, 05 Octobre 2021

On October the 1st 2021 I was traveling through Ruston Louisiana on my way back to Dallas. I have been driving for 12 hours and was totally exhausted. I am a Diamond elite member with Best Western. Across the highway is a Walmart so I pulled into the parking lot and looked up Best Western of Ruston on my app. I made a reservation this was in the afternoon at about 1:00 p.m. like I said I had been driving and I drove pretty much all night and I went to check in at around 2:30 p.m. I had a $20 travel card that had been issued to me for a previous day at a Best Western. I was trying to be considerate so I took the numbers off of the email and wrote them on paper towel and when I went in that would have saved time all the front desk person had to do was type those numbers in my account it would have identified me as the rifle owner of that travel card of $20. When it came time to give the numbers I was insulted the rest and talk to as if I had committed a crime and all I was trying to do was save time so they wanted the email itself no problem then give me an email address to send it to once again they act like that's a problem also finally got the email sent them the email with the numbers so they could attach it to my registration but in the meanwhile they wanted to get personal talk trash insult and basically go silent after that. I finally got my room I went to the room once again I had been driving all night I needed a shower and the shade I needed to go start doing the activities that you do when you are preparing for a shower and getting dressed for to go to sleep. As I started in the bathroom there was black curly hairs on the floor my hair is not black it's brown and it's not curly and it's not coarse if you know what I mean. On the floor in the towels in the bathtub on the toilet seat and later when I pull the bed down in between the sheets and the covers. The pillow smell like they've never been changed and whoever has been sleeping on them never wash their hair or they put this Grease if you know what I mean. So after I say took a shower change clothes more hairs I went down spoke with the guy at the front desk he was the only one that was nice young black guy he changed me to another room I was in 424 he changed me to 226. As I was getting ready shaving shower I was thinking about what had happened at Check in and at one time I was just going to give up $122 and just go somewhere else because I figured the next morning it would be about the same thing if not worse and I was right. I kept the luggage cart in my room overnight so I wouldn't have to go down and get one so I can check out I missed breakfast because I didn't want to go down and have to deal with those people those racist people. Check out time it's 11:00 a.m. that standard chicken being a diamond member I get the privilege of up till 1:00 or maybe some hotels 2:00 in the afternoon. I didn't even call to ask for my late check out. So at about 10:40 a.m. I loaded the luggage car similar to the ones at the airport came down the elevator elevator doors open you would have thought there was a party going on in the lobby they were seven black men hanging around the front desk it was two women right outside the front door smoking cigarettes that check me out then they were two more women that was behind the front desk behind the little glass Mary that never poked their heads up which one of them was the GM I think cuz I met her the night before she was the smartass. As soon as they saw me they dispersed the black men kind of filtered back to the breakfast area the two women at the front door came in got behind the front desk I proceeded out to my car to load my baggage into my car when I came back in I put the luggage cart at the front door like most hotels. I stepped inside to the front desk and I just stood there after about 3 minutes 4 minutes she looks up with such an angry look on her face what can I do for you I simply stated I need my receipt at that point the black man started easing their way up toward the front desk black lady behind the counter the one that asked me about what she could do start it in with insults with cussing me f*** this white people that m************ is m*********** that this went on for about six or seven minutes when I started defending myself there's black men got closer and closer. Am I basically stayed stated with a Stern voice give me my receipt at that point one of the guys speaks up it's time for you to go. My point is this I spent $122 is this hotel Diamond elite member with Best Western I have been driving really probably 15 hours and I wanted to go to bed all I wanted to do was use my travel card and get me a room and go to bed everything was a big deal you know why I was a big deal is because I'm a white man every person that works at that hotel is black and they had an opportunity to discriminate against a white man a white male and they took their opportunity and they did it! I was concerned for my safety all night long I thought about them doing something for my car this place should not be allowed to hunt to operate under that management those people all of them should be fired they never recognize me as a diamond member all they wanted to do was harass me criticize me basically they violated my civil rights they treated me with no respect if you stop and stay at this hotel then you are putting you and any other party that's with you at risk you belongings your car and your personal safety is at risk at this property grease on through rusted in either direction East on 20 40 more miles is Monroe Louisiana West 75 miles is Shreveport Louisiana do not stop if you do you been warned......!

"Good Location off I-20 East. ."
CES122, 30 Septembre 2021

Free BF was not cool. No Juice. No Milk. No Bagels. No Donuts. Coffee and biscuits and Bacon. Room was very clean. Hot water and coffee maker. Soap and shampoo =good. Nothing up-scale. Check-in was ok. Service during C19 will be upside down until.

"Top-notch Experience"
O9305ZXsharond, 15 Septembre 2021

New facility that met all my needs. Very easy to get to and had great Covid protocol and quick and easy check-in and check-out. Staff was cordial and willing to go the extra mile to make the stay as comfortable as possible.

"College check in"
gramfam2021, 04 Août 2021

The family was in town to check our daughter into college at Grambling State University. The location was very convenient, five miles from campus, shopping centers and Wal-Mart. We will stay here again

"Pretty, but not cleaned well"
pbprod51, 03 Août 2021

My husband and I stayed here for one night in August, 2021. Here's what we noticed: Positive 1. New, attractive hotel. 2. Helpful front desk person. Negative 1. In the first room we were given, we found a bag of dirty laundry in a cabinet, so we asked to change rooms. In the second room, the next morning, my husband found a used washcloth hanging on the shower curtain rod. It was not his or my washcloth. 2. NO PHONE SERVICE. Our phones did not work inside the hotel. We had two or three bars outside the hotel. We worried that family might try to call and would have no way to get us. 3. In the first room, there were no cups for coffee or water. The second room had coffee cups but no plastic cups for water. 4. There are tacky paper signs taped up to ask people to social distance and to keep quiet hours. Professionally printed signs would look so much better and contribute to the quality of the place. 5. Breakfast was set out about an hour later than the stated time. I booked this hotel based on the price and the reviews. Apparently the quality has slipped. We will not stay here again.

"Disappointed in Overall Sanitation. especially in current times"
trahanr2021, 31 Juillet 2021

Hair in the shower from previous guest, Glass on mirrors x 3 with many streaks, bugs on window seal, remote had bag stating cleaned and sanitized (problem was remote not in bag, so obviously not cleaned) Hallway from elevator on 4th floor to room- seemed like had not been vacummed in a week. At checkout, 1st floor had crumbs on floor seen night before with no effort to clean up.

"Not a good experience"
D117trip, 19 Juillet 2021

Unfortunately our room didn't seem to be serviced upon arrival. After we checked our room at check in we asked for our bathroom to be cleaned and the floor vacuumed and neither were done. We had to clean it ourselves to feel comfortable enough to sleep there. Bathroom Mirror light didn't work and shower floods, took about 30 minutes to drain completely. Floors were not mopped and the elevator entry on our level was sticky the entire weekend. Hope things get better since there aren't many places to stay in town. Best of luck.

"No breakfast and tiny pool"
cfuller2021, 08 Juillet 2021

Do not pay for the breakfast. They do not offer it. The pool was tiny! Staff did not assist with issues and pushed it off on the manager. Manager never called to assist with the issue. Awful experience. It is a beautiful hotel but management does not care about customers.

"Checks All The Boxes"
BamaGrandslammer, 07 Juin 2021

With several events in Ruston this past weekend (Baseball, Softball, Peach Festival), all hotels had raised their prices. Felt lucky to find a room at the Best Western and was pleasantly surprised with the result. Hotel appeared to be fairly new and sat in an area alone, with only a Mexican Restaurant beside it. The lobby was modern, spacious and clean. Check in was seamless and got a room on the second floor near the elevator. The room itself was large and also clean. Separate vanity area from the shower, which is preferred. Shower had plenty of hot water with adequate stream power. King bed was very comfortable with plenty of pillows. Large TV on the entertainment center, with a mini frig and microwave across the room. Would definitely come back on a return trip.

"Only stay as last resort"
Niomi K, 27 Mai 2021

Had stayed here previously and was okay. This time toilet didn't flush, sheets had stains, desk chair was missing , carpet looked like it had not been vacuumed, cob webs above the curtains which had come off the track. Told we couldn't move because hotel was full.

"Best Western Plus in Ruston"
rubyej770, 24 Mai 2021

Great location with easy access. Beautiful lobby area; well kept. Spacious rooms. Provided grab and go breakfast e. Lots of signage related to safety. Provided grab and go breakfast items due to COVID-19.. Staff friendly and helpful .

"Very Clean Hotel. "
CES122, 29 Avril 2021

Off Interstate 20 East. Know your direction because you have to crossover the Interstate. To Go BF. Room are big. But the clothes closet is a cabinet. Refrigerator s as is microwave coffee maker was missing a piece. Close to shopping and restaurants. Cannot walk this area.

"Room was covered in stains."
Esperjett2021, 29 Avril 2021

Our room was absolutely covered in stains everywhere. From the carpets, to the sheets, to the mattress protectors. It was absolutely nasty and the front desk had no knowledge of all the stains in this room. With this being said, the man at the front desk did his best to do what he could to rectify the situation, including giving us clean sheets. He listened well to my concerns and my complaints are by no means with him- this is clearly a housekeeping issue.

"Not the usual BW Plus quality"
MomBou, 29 Mars 2021

We stayed 3 nights and had numerous problems. The beds were very firm. When we arrived, the room was very warm as the heater was on and set to 84 (it was 75 degrees outside). It took quite a while to cool down the room. The internet sometimes worked and when it did it was very slow. We ended up leaving the hotel in search for better internet for work/school purposes. We had to visit the front desk for toilet paper, towels, and light bulbs. There were multiple light fixture problems. The tub stopper would not stay plugged. They also did not provide breakfast for the full advertised time periods in the morning. Breakfast was a grab-and-go option that included a small bottled water, an apple, granola bar, and small packaged pastry. I was told there were pancakes available, but this wasn't visually obvious how/where to find those. They did not restock the coffee condiments or the yogurt either. The furniture in our room was also badly stained. We usually enjoy our Best Western Plus stays, but overall, this hotel is very poorly maintained even though it's fairly new.

"This place is absolutely ridiculogs"
JSLoveis13, 01 Mars 2021

Save yourself the headache of ever staying here. The customer service is terrible. The manager is never around to speak with. The front desk staff is rude. If you have any issues whatsoever forget about ever discussing it with someone with common sense. A few weeks ago I booked here and again no manager for 6 hours, she was at the store supposedly. I asked if I could record them answering basic questions and they wouldn't let me, funny because I'm asking standard questions that should be able to be recorded if the answer is actually the legit answer. Exactly my issue, I'm going to dispute the charges of staying here period with my bank. Staying here was a complete *hit show. Do yourself a favor and stay someplace else!! This little town doesn't have much and Friday

"Nice and very clean"
txpaul2660, 15 Février 2021

Everything from the staff to the room made me feel welcome and at home. The room was clean and very comfortable. The brefast was nice and the coffee was amazing. I used the provided gas grill it worked grate.

"Best Western Plus Stay"
jeniferderosia, 31 Janvier 2021

Very clean and welcoming. Friendly, helpful staff. We stayed in a 2 queen bed suite and it was very roomy. Just a lovely place. Mattresses are firm. The couch did not turn into an extra bed, but that was not needed for us. Overall, it was a very pleasant stay!!

"Nice visit"
smromero, 14 Décembre 2020

We were passing through on our way to Branson Mo. The stay was nice. Fast check in. Clean place. Only two things I didn't like.... the water did not get really hot and the beds were really hard. Woke up a little sore but other than that it was ok

"Home away from home for college visits."
kvirga, 13 Décembre 2020

I have visited this location about half a dozen times as I visit my sons at LA Tech. Employees have always been friendly and efficient. Rooms are clean and comfortable. Location is helpful to all I need. Even with Covid restrictions, a limited but sufficient breakfast is available. Any concerns I've had were immediately addressed and solved. I know I will be staying here again on my visits to Ruston.

misssbuchanan, 24 Novembre 2020

The staff did not have a mask on when I arrived which was disappointing considering we're in the midst of the COVID-19 pandemic. That was repulsive but I assumed this was normal considering the area. However, there was a mandatory mask sign posted on the doors upon entry of the hotel. There was no management available. The room was not properly stocked. When I walked in the room the toilet paper in the bathroom was used and wasn't a new roll. Another red flag that showed they did not change/clean the area. There were not any pillows in the room and when asked for more pillows, the employee told me there weren't anymore which seems ridiculous of a hotel. Thankfully I only was there for one night but I will be contacting customer service and management. No “major” hotel should be ran like this, it's embarrassing. Not to mention, when I attempted to take a shower, the bathtub was filling with water. The stopper was not working. It was one of the worst hotel experiences.

"Not Clean"
kay2020937, 22 Novembre 2020

Bathroom was filthy! Bathtub was dirty, toilet was not clean, and the floor was nasty. Moved to another room and the shower leaked. During COVID, I would expect management to verify that the room is clean prior to another guest occupying the room.

"Customer Service Sucks"
MissTeshaA, 14 Novembre 2020

This is not my first time staying at this location. It was a busy weekend with softball tournament and Tech's home game. I mentioned to the front desk that there were no parking spots, his immediate respond was ma'am I can't do anything about that. I was simple trying to tell him I parked in the electric car charging spot. The next day, I walked in the lobby and 3 employees were arguing. They didn't even stop when I and other customers were in the go lobby. The towel situation was horrible. We were told to put dirty towels in hallway due to Covid. However, you had to go get clean towels and several times no towels were available at front desk. We had to wait to shower due to no clean towels. I don't think I will return to this location.

mbealcpp, 24 Octobre 2020

The protocol was not ENFORCED for wearing of MASK, which is a HEALTH HAZARD. The breakfast options should include MICROWAVE prepackaged foods, cereal, oatmeal, JUICE, MILK YOGART. No clean towels provided, hotel ran out.

"Go to spot in Ruston"
mikepeterson123, 25 Septembre 2020

Second time staying at the hotel and it was just as good as the first. Amazing staff with great service . No breakfast now due to covid. Which is understandable. But grab and go bags were sufficient. Can't wait to stay again soon!

"Nice, appeared relatively new"
Str8nlvl, 08 Septembre 2020

Lobby was clean and pleasant. We stayed during September yet there was little amenities available. i.e.; alcohol, eat in breakfast, healthy snacks. Sheets smelled bad, as if they had been used before. Room was spacious and relatively new. All amenities were about the same as most hotel chains. Bagged breakfast, no bar, no cooked food, no swimming in the pool, no recognition of my rewards account. Overall we got what we needed, a place to spend the night. THAT's IT! No frills.

"Not what I expected"
Kate681, 12 Juillet 2020

With such great reviews I was excited about this hotel. It didn't live up to the reviews though. It's a pretty new hotel, the lobby and such was nice, and the staff were friendly. But our room was dirty. Stained couch, hair all over the bathroom floor (a few pics, but there was much more) and shower, dirty walls. Just wasn't not clean. However, the location was good and the Mexican restaurant next door was good.

"Great spot"
bigsemi, 24 Juin 2020

Clean, new, and very helpful staff. Great location. Easy access to highway, or La Tech. Happy hour! Provided a tooth brush I forgot. Grab and go breakfast currently because of the pandemic. Lots of dining options close by.

"Covid 19 is no excuse for this"
Peggy Y, 24 Mai 2020

Asked about breakfast at check in, she pointed where the bags will be sitting. She said there would be granola bar, muffin, fruit and water. The noisy kids above us were horrible, so I was forced to call the desk around 1 a.m. It rang for so long that I was about to hang up. He had obviously been sound asleep and muttered that he'd go check. The noise continued and disturbed us all night. There was only decaf in our room. I carried them to the desk, along with the used filter of coffee that was still in our coffee maker. I said that after a sleepless night we needed real coffee and that I wasn't sure what this kind that was left in our room was. She looked and said they had no regular coffee. When we left 30 minutes later, that used filter was still lying on the counter where I set it. Noisy. Indifferent staff. Never again. I realize it's challenging times but for what we paid, never again. Breakfast was a small apple and mini water bottle. Never again.

"Not Professional"
MissTeshaA, 21 Mai 2020

Check in was fast. Got to room and air did not work. Front desk quickly came and checked it. We had to move to another room. TV was on wrong input. Quick fix by front desk. Very helpful and polite worker on Day 1. However, I was very unhappy that an employee came tell me about check out. It wasn't even 10:30 am and I'm sure NO ONE was checking in after me in the middle of a Pandemic. The hotel was empty. I just spent 3 days there and now I felt pushed to hurry up and leave. I've stayed there before and had no issues. I will NOT return.

"Not Disappointed "
dannya278, 08 Mars 2020

We were in town for a concert and had booked due to the reviews. We were note disappointed. The staff was very friendly and helpful. The room was very clean and large. The bed was comfortable. It is easy on and off the freeway. The parking spaces were good and well lighted. We would stay again.

"Great hotel next to interstate!"
J K, 02 Mars 2020

This hotel is new, clean, and close to everything! I would definitely stay here again. It was advertised and in my confirmation email that evening drinks and snacks were served. However, the front desk told me this has been discontinued. You can show your room key to El Jarrito next door to receive 10% discount. The parking lot is very well lit and safe to be walking back and forth to the restaurant.

"New Hotel Close to Work"
E9235RPstevem, 19 Février 2020

I stayed here because it was new and the location was great for some work we were doing in the area. Breakfast was hot and I love biscutts and good sausage gravy. They had that every morning along with eggs, different breakfast meats, potatoes, a great selection. The hotel does not have the evening social as it stated on their website. Just an FYI. We asked, and the front desk told us that there were not enough people coming to the social to justify the cost of bringing in someone to staff it. Rooms were clean and new. Shower head piping not installed properly during construction (as in almost all hotels). Water Pressure on the 4th floor was horrible. Fit and finish of items from construction are not great (None of the new construction is). Hotels are thrown up as quick and cheap as possible then they throw some lipstick on it and roll it out to the public. I have been in the construction industry for almost 30 years, and I think the contractors that build hotels need to invest in levels and squares, or the hotels need to get someone on-board to oversee the quality of the construction. When things are done cheap, it makes me feel like the hotel doesn't care. All hotel brands are like this. I stay all over the country, and I find this everywhere. I am not singling out this hotel, it is nice and adequate for the price, but it could be better, they all could! I will definitely stay here again.

"Nicest in Ruston"
jerniganal, 16 Février 2020

I have stayed at a number of hotels in Ruston as I have family there and occasionally go to Ruston to see friends. In my experience, this is the nicest hotel in town and is as good as you can find anywhere.

"Good hotel, terrible billing system"
Dreamer718806, 25 Janvier 2020

Love this hotel, hate the billing system...You will be charged upon check in and again at check out so we have DOUBLE charges that will stay for a week...This is so unfair and can hinder a vacation....We were in Louisiana for a funeral so sadness all the way around and then double charges on top of that...Wish they would fix this

"Best western in ruston"
mcarter742, 23 Janvier 2020

They have a nice friendly staff here, very helpful. Housekeeping does good job of cleaning. Internet seems to be slow at times, not too bad. Parking is good. Location is just off the interstate making it easy to access. Restaurant are close.

"Clean and great breakfast"
J6158OGjasonc, 12 Janvier 2020

Stayed here with the family. The rooms were clean and larger than most rooms. The staff was friendly. The breakfast was one of the best we had on our road trip. If you're passing through it is a great place to stop.

"Great New hotel"
lovelymomof1, 05 Janvier 2020

This Best Western was really good! The check in sped was fast and the staff was very friendly. My room had everything I needed and the bed was very comfortable. Me and my family had a great breakfast to boot! Will stay here again

"Great Horse!"
janmariecooper, 25 Décembre 2019

Beautiful hotel. They lost a great general manager and may probably have a hard time to replace her. However, they have a wonderful auditor who works the 11 pm to 7 am shift. He has a great sense of humor and goes above and beyond for the guests

"Clean and comfortable"
Ontheroad1612, 10 Décembre 2019

Great stay! Room was very comfortable and well appointed. I had stayed in a best western in Nashville that had an incredible breakfast so my expectations were high. Breakfast here was nice but not as great as Nashville so... I was slightly disappointed. However breakfast was better than many places I have stayed. Staff was pleasant. Location was great. This is a great choice for a stay in Ruston.

"Substandard staffing. Rooms repeatedly not ready"
justnotherjoe, 09 Décembre 2019

We early checked-in via computer, but upon arrival, no room was ready for us and a dozen other people near the front desk. We were empathetic at first (left and returned 2 hours later), but on the second pass, still not ready, we knew this would make us late for appointments and mess up our scheduling. It appears they let a football team leave late, even though they had other customers waiting. Just absolutely sub-par response. Almost made us feel like we were the reason for the room not being ready. Excuses and delays. And the corporate line, which we pursued in the aftermath, also little consolation and help

"No issues"
Dannelle T, 01 Décembre 2019

Great place to stay. Great staff, better breakfast options, lovely decor. Great price for the location and I will be back to visit family and will definitely stay again and recommend it to anyone that asks.

"Excellent experience."
drdarrellcoats, 23 Novembre 2019

My two day stay here was exceptional. Room was very clean and comfortable. My only suggestion would be for warmer water in the shower. The water was just a little warmer than lukewarm. Other than that my visit was very enjoyable.

"Overpriced, poorly maintained room for a newer property"
jasonoH5589UX, 18 Octobre 2019

A broken AC that no one cared to fix, a broken toilet seat and broken tub stopper in a suite for a newer hotel is unacceptable. Visually nice but understaffed (a housekeeper was called in to serve breakfast). At almost twice the price of other similar hotels, this is not the place to be for a stop in Ruston. Management eventually contacted me but no discount was offered. Nice place but not at that price.

"Very comfortable stay"
julsgo1640, 15 Octobre 2019

The towels were nice and thick, beds very comfortable, rooms clean and smelled fresh with hint of orange zest, high quality toiletries. The staff was very helpful and friendly. Safe parking lot and right off freeway for easy access. Would HIGHLY reccomend

"New, clean and comfortable!"
georgerY811LU, 16 Septembre 2019

Couldn't ask for a better stay. This place is new and beautiful. Staff as polite and helpful, the bed was the most comfortable I've slept in in months, including my own! It's just so nice to stay in a new hotel where everything is in perfect shape! Highly recommend!!

"New Location in Ruston."
CES122, 02 Septembre 2019

Very clean and very good location.Off I-20. We will return to this location in the future. Great price and free BF. And free cookies. Room was very very clean and a new restaurant is being constructed new door. Ruston has things to do I just have not done any.

"Highly Recommended"
amichelle11842019, 20 Août 2019

I would highly recommend this property for your stay in Ruston. It was extremely clean. The rooms were spacious. The free breakfast and afternoon snacks were a plus and everyone on the staff was extremely helpful and pleasant. Check in and check out were seamless. Even at night when everyone was back at the hotel, I had no problems finding somewhere to park. The price was extremely reasonable and Pharia went above and beyond to help me get a room with early check in. You will not be disappointed. And the location is perfect. Right across from Walmart and plenty of restaurants and shopping.

"Beautiful Hotel"
angelaarrington, 14 Août 2019

Cassie works at the front. She was there the majority of our stay. She was helpful and kind. The Hotel is clean, and beautiful. The décor is amazing. the bathrooms were clean. The beds are comfy. and the ac blows hard, It was needed in that Ruston heat. Staff was amazing period, they all spoke and were accommodating. I will always go to best western. Its within my budget, and I get treated well,

"Book online only"
Alphonso66, 07 Août 2019

The motel is only 2 years old and very clean. The low review deals with two problems encountered and the way they were resolved. First, we decided to stay an extra night so the front desk added this night BUT did not say anything about increasing the price for extra night. When asked why I was told they do not honor the Best Western rewards prices unless booked online. Second, we were accused of stealing 2 throw pillows which were never in our room during our stay. When we called about this the clerk stated we would receive a call from the manager so we could “talk it over”. NEVER received the courtesy call. We were able to get this false charge removed but were charged higher price for the 3rd night. Not sure if we will receive reward points for extra night or not. Bottom line: ONLY BOOK ONLINE with this motel for best price and have them inventory your room before check-in and before checkout!

"Best Western Plus-Ruston LA"
Jessie S, 16 Juillet 2019

I must give the entire team here a shout out. Elexus who answered my call was so professional and warm hearted, she answered all my questions and I truly was excited about coming to Ruston, LA and knowing that we 100% functioning. Other hotels were still trying to recover from pass storms. When arriving Cassie greeted us and found a available upgrade for us. Cassie was very pleasant. Pharia went the extra mile to insure we had everything once she checked in on Sunday. What a special gem she is, checking out was so smooth and I had not used my BW card since 2008 and she managed to find my old BW number and add my stay and request a new card for myself. Wow I truly cannot get her and Elexus and Cassie out of my mind for the excellent service and truly being accountable to a Awesome stay for my grandchildren. I must say the hotel room was fabulous so roomy for a family of 5. Many thanks also to Netura from house cleaning being handicapped she seemed to be around at the right time and aided me with no complaints. Thank you one of the best stays ever. My hotel of choice Thank You

"Home Away from Home (in the Ruston - Monroe area)"
Seaside40356026582, 16 Juillet 2019

Excellent place with a great atmosphere. It is perfectly located off of I-20, and close enough to all the cafes, restaurants and other quaint stops. The cookies are always a treat to look forward to, especially the Chocolate Chip and White Macadamia Nut.

"Visiting for soccer camp"
Enjoylife1101, 15 Juillet 2019

Where do I begin. The best part of this trip was that it was centrally located for my daughter's camp. Great access to restaurants right in the middle of Monroe and Shreveport. Facility is newer which is always a plus. I will just list out issues, issued 2 keys one worked, tv did not work when we arrived called the front desk had to wait an hour because only one person working she had to reboot the tv with her master control, each day housekeeping forgot to leave face towels, or large towels, or empty trash in bathroom or leave toilet paper in bathroom. The WiFi connection is horribly slow, I had to make my phone a hotspot so my daughter could use her iPad. Not impressed and wish this hotel the best.

"Great Hotel"
chrisV703GA, 09 Juillet 2019

Easy access to I-20 with many shops and restaurants nearby. The staff was very friendly and accommodating. Very nice rooms and amenities. I will definitely stay at this hotel for my future business travels to the Ruston and Monroe area.

Nnwight, 07 Juillet 2019

I haven't darkened the door of a best western in many years. I wish I could have the ear of the CEO for about 30 minutes just to honestly discuss the company's direction. I was impressed with the staff at this location despite our room not being available until after 6:30. I totally understand staffing issues and they were working as fast and as hard as they could. I would also say that the new contemporary feel that they are going for is visually appealing. However, you need to seriously consider hiring a new interior designer. The hotel is full of little children who can't move the chairs in the breakfast area because they are too heavy or too tall. It is almost like your designer looked at it all, but didn't sit in any of it. I honestly believe that your designer has never traveled with children, or tried to work at the desk in the room. The office chair in the room does not raise to a height that you can sit at the desk. I watched a lady at breakfast almost have grounds for a serious lawsuit. Besides the fact that the chairs are too tall, they have fallen into such a state of disrepair that they are like trying to sit on a tilt-a-whirl. Once she was precariously perched on the unstable chair, she couldn't figure out how to scoot it up to the table because she couldn't reach the floor. Her husband shuffled three other wobbly chairs around his spot before giving up and standing to eat his breakfast. Clearly your designer has chosen form over function. No one likes to sit on ottoman cubes that put the table at chest height to eat. Trash cans by the front door are a great idea. Having to set down your luggage so that you can lift the lid to put in your trash... not such a good idea. Take a lesson from every fast food chain in the nation. Another note: as a pool owner, I would encourage you put in a bigger pool. It is almost like you are trying to discourage parents from getting their kids in the pool. I have seen bigger hot tubs than this pool. If you get more than ten kids in there, they start to fight with each other. Yes, it happened... there was a baseball tournament in town, and they must have. All stayed here. You should anonymously visit this property with your designer (with kids or grandkids in tow) and watch people try to use the facility and it's furnishings. All of us users can see the should you.

"Nice hotel"
ebaker0770, 02 Juillet 2019

We stayed 1 night as a rest stop on our road trip to MS from Texas. Everything was very clean, the pool and workout room were nice and the breakfast was good. My only complaint is the light on the smoke alarm in our room flashed every 10 seconds and it was annoying at night. Other than that, great hotel!

"Great stay!"
P6522UVcynthiac, 05 Juin 2019

Our room was gorgeous. Great customer service. It was Mother's Day weekend and we had a family reunion and there was also a graduation in town. I called and normally we stay at a room down the street but there a tornado there previously and it was damaged. Glad I did. The only thing was when I called and requested a queen suite I was told the couch pulled out and it did not. The pool is outdoor. Also the queen suites are on the back side. No view except a back street.

"One Night Stay"
NTR2012, 12 Mai 2019

The hotel is off of I20 and within close proximity to restaurants, shopping, and about 10-15 minutes from Grambling University. I enjoyed the breakfast options and my modern clean room. If ever in the area again, I would return to this location.

"Outstanding service by the GM and staff!"
Curiosity34093673476, 29 Avril 2019

Carlyn went out of her way to get us a room and a fantastic rate. There was a tornado in Ruston and we needed a place to stay with electricity. She help many others in the same day. She did great work with only a Hot Spot and 1 computer!

"Tornado aftermath"
shzeagler, 28 Avril 2019

A tornado had just ripped through Ruston. The Best Western Plus was the only hotel that wasn't damaged. The manager worked tirelessly without internet service to get all of us checked in. The staff was so wonderful in the aftermath of such a horrible storm.

"Cross Country Road Trip"
Traveler64832302097, 27 Avril 2019

driving across the country from CA to GA and back. we stopped at this property after dinner in Monroe, LA. we chose it from the website due to the location, photo, and being a BW Plus. We were pleasantly surprised at the quality of the hotel design and construction. The breakfast was good and in a very comfortable dining area. We are sold on BW Plus.

"They didn't have a plan for a major emergency."
bandman, 25 Avril 2019

We stayed at the Best Western Plus in Ruston on the night of April 24th, 2019. That was the night of the major tornado that hit Ruston. The power went out during the hardest time of the storm at about 1:30AM. The rest of our stay was kind of a nightmare. The weather was expected to get poor that evening. There was no warning given to guests who may not have known that bad weather was expected. There was no “do ______” if tornado warning sirens sound during the evening. There was no preparation for a major emergency that was obvious before or after the storm. We stayed in our room until 8:00 the morning after the storm. There was no power, nor AC, during the evening. If the hotel had emergency generators they did not work. We checked outside in the hall to see if there were any hotel employees trying to give emergency instructions to guests, but the hallways were dark. There was a portion of the roof that had been lifted on the area where you drive in. This was obvious during the storm. We did not know if there was further damage to the hotel and if it was dangerous to stay in our rooms, or if the smart thing was to leave our rooms. No notice to leave the room we figured we should stay. At 8:00 AM we went down 4 flights of stairs in PITCH BLACK DARKNESS. There were no hotel employees with flashlights to help guests. There were no employees to help elderly or disabled guests get luggage down the steps. When we arrived in the lobby there sat several employees waiting on instructions as to what they should do. The manager and one other lady had a list of rooms on a yellow legal pad. No names of guests, just room numbers. When we approached the desk I asked, “You are aware that there are no lights in the stairwells?” The manager said yes, that the batteries didn't work but for so long and there was nothing they could do about it. I asked why they didn't have employees with flashlights helping people and was told that the flashlights had not arrived yet. She did ask how we had paid our bill, and did we want a receipt sent via email when the email was back up? Obviously, the payment was of more importance than making sure her guests were okay. I was upset but kept my cool because this woman had obviously never been trained as to how to handle a major emergency. Thank God the hotel was not directly hit and had guests trapped inside rooms. We asked instructions as to how to get to our road home. We were told there was basically no area of town that was not blocked. We could try, but they did not know if we could get out. We left, there was a direct route to the university area. We were then able to get on our route home with no problem. Tonight I called Best Western Plus Customer Service to let them know that the hotel did not have any plan, nor did they offer any assistance to the guests. A rather rude gentleman told me that my concerns had been documented. Never did he offer an apology for what had happened, nor did he offer any concern for what we had been through in a very trying and dangerous night. He told me he had done what he could do and could not talk any longer because other callers were waiting. People with no people skills should never be placed in customer service. All I ask is that he sounded like he cared just a little bit. I have to say that this was a VERY NICE hotel. The rooms were very nice. They were supposed to have a breakfast which obviously didn't happen (no apology for that inconvenience). Had everything gone normally this would have probably been a very nice stay. Under trying circumstances, the Best Western Plus of Ruston failed their test of being prepared for a difficult situation. The hotel was great, the management and lack of employee training was the problem. In the end I have to say that we send our heart felt prayers to the people of Ruston. Many will have a hard time cleaning up and rebuilding. We will return to Ruston, but we will not be staying at the Best Western Plus.

Dreamer718806, 22 Avril 2019

Read the reviews before you choose this hotel....Fairly new hotel but carpet in room had huge red stain! Bathtub plug would not hold water and several pre authorization charges on our debit card that are still there even though we are home now! Keep calling and they keep saying, Oh they will fall off but this was a debit card and our funds are on hold until this hotel decides to release them....Should not be charged MORE than the reservation total which was 206 but hotel is currently holding 429 which makes no sense!! Never, ever will we stay here again

"New, clean, good location"
L8180ZZcarlad, 17 Avril 2019

The room and breakfast area were large and clean. The hotel is just off of I20 but rooms at the end away from the highway should have little, if any, problem with noise. Within 10 minutes' (or fewer) drive from many restaurants. Nice staff.

"Great place to stay"
573dexters, 13 Avril 2019

This is an excellent place to stay and I highly recommend it to anyone. The breakfast was to perfection! This hotel appeared to be fairly new. Easy access to the interstate. I found the staff to be very helpful

m8097, 13 Avril 2019

Had a excellent stay. The hotel was very modern and stylish. Didn't expect to have a hotel like this in Ruston. The breakfast was amazing and had a wide variety of food. All the hotel staff were very nice. Also the hotel was very easy to find. Will recommend to friends and family!

"A Traveler's Dream"
janish540, 05 Avril 2019

The Best Western Plus Ruston Hotel has easy access from I-20. It is modern, very clean and comfortable, especially the beds. The employees seem to like people and go out of their way to meet your needs. Nice touches like a reception for BW members and a snack for the road when you leave. It has some of the same the ameneties of a luxury hotel. I highly recommend this property.

"Amazing Breakfast"
jennyfromthablock1, 03 Avril 2019

I visited this hotel while on a trip to visit my sister who goes to Tech. Out of all the hotels I've stayed in in Louisiana, this one is by far my favorite! The staff was friendly and inviting, and the rooms were clean & sanitary. In the morning, we were going to go get breakfast, but I heard the breakfast served in the hotel was good, so I decided to try it. I tried the red velvet waffles and they were AMAZING! I will definitely stay at the Best Western Plus every time I come to Ruston now!

decoho, 22 Mars 2019

I loved the hotel. I loved the rooms. I loved the staff. Everything from the time of check-in until check-out was perfect. That bedding and the shower were the best! Phara at the front desk was so kind and professional and accommodated me so graciously. This is not usually my hotel of choice but I stayed here because of a promotion. It is now my hotel of choice for the Ruston area.

"Ruston's newest hotel."
Scenic50726244323, 18 Mars 2019

The hotel was pretty nice considering the area. I hear that the owner is not really a fan of Gramfam, but I wasn't aware of that prior to booking. In spite of that the checkin process was super easy, and the front clerk was really sweet.

"Excellent hotel"
tlrn35, 16 Mars 2019

The room was spacious and clean. Beds were very comfortable. The staff was friendly and helpful. The breakfast was average. The eggs tasted like powder but there were a wide variety of offerings to make up for that. I highly recommend this hotel.

"Great time in Ruston, Great stay"
Dreamer29234488487, 04 Mars 2019

Top flight hotel. Pull off I-20 and enjoy yourself here. You won't regret it. Clean, friendly and all the amenities you could think of so you don't have to leave anything to chance. Staff was very attentive to all details.

"What a Gem"
Connector02880789698, 03 Mars 2019

If you are just traveling through On I-20, skip the congestion and $$$ of Hotels in Neighboring cities. And stay in Ruston. Newer well maintained hotel. Nice amenities. Great staff. Only drawback is there are no restaurants on this side of the interstate, however that should change in the next few years. Normally stay at another chain hotel brand while traveling however this is the second time staying at a Best Western PLUS and I have never been disapointed. Will look for their PLUS hotels whenever I travel now.

"Two Thumbs up !!"
Tourist26241115151, 18 Février 2019

Had a late check and when I arrived, service was fast and friendly. The room was very nicely decorated with bright colors and very spacious. It was extremely clean. Breakfast was great. different choices which hit the spot. Check out was fast. I honestly dont have one bad thing to say about this hotel or my stay !!

"Very nice stay"
Demond J, 11 Février 2019

Book though best western for an funeral I had to attend at good price. It was close to all the stores and restaurants in Arcadia. The rooms were nice, comfortable and roomy. We really enjoyed the lobby during our stay because it was to cold to hang outside but thy do have a fire pit

"Wonderful accommodations"
MaryGibbs, 09 Février 2019

This beautiful new hotel is a wonderful place to stay, whether on business, pleasure, or for a funeral as it was in my case. Hotel staff will go out of their way to help, lobby & dinning room are spacious and quiet, and breakfast is great with many choices! I will definitely stay at Best Western again.

Wander06191749106, 16 Janvier 2019

The staff were so friendly and helpful! They went above and beyond expectations! The breakfast was by far the best hotel breakfast I've ever had! The room was clean and decorated nicely. We absolutely loved our stay and we will be back!

"Noisy room"
Lori W, 28 Décembre 2018

Hotel was clean and nicely furnished. There was a noisy motor running all night coming from the ac/heating unit - even though the unit was OFF. It was not a fan but a noisy motor. It's impossible to sleep if you don't have a quiet room.We won't be back.

"Great newer hotel in Ruston."
mekon1971, 10 Décembre 2018

My wife and I were attending a family Christmas party between Ruston and West Monroe. We chose to stay at the Best Western Plus in Ruston because it was close to the interstate and for overall convenience to us. The hotel is nice! I would recommend! The only downside is there is a restaurant being built in front of the hotel, and when I asked the staff about it they said it had been under construction for a long time (years) and it was progressing slowly.

"8 Day Stay"
richardbV5050CL, 20 Novembre 2018

I usually stay at a different (preferred chain) hotel, but they were sold out this trip. The property was modern, clean and comfortable. The breakfast area was laid out well and spacious, not to mention the selections were excellent. The on property gym was awesome and the staff courteous. The hotel exceeded my expectations.

Explore45804817724, 05 Novembre 2018

I Stayed there this past weekend. I am a Grambing Alumnus. We were there celebrating homecoming. Unfortunately, I could not get a spoon at 10:29. The manager was extremely rude. Other than that a great stay

"Great Stay"
dgabica, 31 Octobre 2018

New building that is nicely appointed. Staff is very helpful, professional and happy to help. The property is located close to dining and some shopping. The property is located right off of the freeway, however access to the property is somewhat confusing. I would recommend this property and would not hesitate to stay again.

"Exceptionally nice"
hruiz12018, 23 Octobre 2018

Everything about this hotel was excellent: staff, rooms, hotel interior, customer conveniences, location and value for the price. The staff were very pleasant and efficient. Our rooms were very clean and comfortable. The bedding and mattress were wonderful, and I appreciated the coffee maker in the room. I didn't use the hair dryer nor the cable tv but am sure others would have appreciated them. The bathroom had nice countertop space and offered a nice hot shower with good water pressure. Our friends invited us over for breakfast but we opted to eat at the hotel (!!) Parking was well-lit at night; security measures were excellent, and the hotel itself was away from expressway noise but conveniently located near restaurants and businesses. My room was near both the elevator and the ice-machine and I wasn't bothered by either of them (and I'm a light sleeper). This was just an excellent hotel stay.

"Great stay and Location"
Austin M, 22 Octobre 2018

Best hotel I've stayed at in Ruston over the last several years. Big rooms. Very clean and new. Close but far enough from downtown and Tech's Campus. Maybe 5 minutes away from both. Easy access to I20 but no road noise. Large well lit parking lot.

"branson vacation 2018"
JerryM371, 21 Octobre 2018

We decided to stop over in Ruston on our trip to Branson. This hotel sits on top of a hill by itself. A restaurant is currently being built in front of the hotel. We arrived about 1 hour early. The check in lady was very nice. We told here we know that we are early and was hoping our room would be ready. She checked and said yes, it is ready, so with luggage in tow we headed to the 3rd floor. Opening the door revealed the room was not ready, so luggage in tow we headed back downstairs and told the lady the room was not ready. She said give us about 30 minutes. No problem since we were early. We drove through Louisiana Tech to see all the changes that has and is taking place with buildings. Back to the hotel. She said I moved you to the second floor, so again, with luggage in tow we headed to the second floor. Opening the door revealed the room was not ready, with luggage in tow we headed back downstairs to tell the young lady the room was not ready. This time she handed us keys to a room on the third floor, luggage in tow we headed to the third floor. The room was ready!. Very clean and spacious room. Typical hotel breakfast. The hotel is barely over a year old and still smells new. We would definitely stay there again.

"Great new hotel"
Wander501717, 15 Octobre 2018

My first stay at a Best Western Plus, and I was very impressed. The hotel is very modern & clean, and my room was spacious & included microwave, refrigerator & coffee maker. The hotel is conveniently located just off I-20, with plenty of restaurant choices nearby. I would recommend the hotel without hesitation.

"Awesome Experience"
Jeff E, 12 Octobre 2018

Carlyn(Mgr) was awesome in helping me book block-rooms for my daughter's wedding.(Especially during football season & a home game) She was very helpful, friendly & expedient with all my questions & concerns as we communicated over email for about 5-6 mos. The rooms were very clean and beautiful, bed was very comfortable and the breakfast area was clean and food was a nice selection & delicious. All my family & friends that booked w/BW had nothing but rave reviews about their stay!

"College Mom"
shatina2018, 08 Octobre 2018

This is my choice hotel that I usually stay at when visiting my son at LaTech. Staff always greets me with a smile and makes me feel welcomed and is very helpful. The rooms are clean and well kept. The bed is comfortable and breakfast was great.

"Excellent hotel and staff!"
Tammy C, 06 Octobre 2018

This hotel is great! Super clean rooms and very friendly staff! This is a great place to stay if you're in the area. They also have a wonderful breakfast. The kids really enjoyed the swimming pool. We just wish we had stayed longer!

"Work Travel"
Beth M, 26 Septembre 2018

Had a one night stay here for work. Probably the best Best Western I've stayed at. Very modern and clean. Great customer service and breakfast. Lots of restaurants near by. Can't say enough good things about this BW. Loved the room!

"Awesome Hotel!"
rosau43, 19 Septembre 2018

Awesome staff, very clean, quiet rooms, bed was excellent, and the breakfast was great with a roomy eating area. Staff was very friendly! Price was very reasonable. If you haven't stayed here you're missing out on a wonderful experience!

"Caught in the rain"
Joe S, 15 Septembre 2018

Got caught in the rain while riding to Texas. Stopped here for the night and it was a great choice. The place must be pretty new. The young man at the counter was very helpful. Got a very cheap rate. The room was very nice. Breakfast was good. All around great experience.

"Great stay"
gemorales80, 27 Août 2018

Very new hotel, great staff. Breakfast has improved considerably since first opening last year. Rooms are well maintained, comfy beds and great a/c. I would definitely recommend staying here for business or pleasure.

"Excellent staff & overall accommodations!!!"
1tuffcritic2018, 20 Août 2018

We enjoyed our stay at this location so much! We were warmly welcomed by staff that seemed to enjoy what they do. The property is impressively clean and well maintained. USB ports everywhere which was very convenient. My husband and I both remarked of how well we slept as the pillows and mattress were high quality. Breakfast was nice, with plenty from which to choose. Our experience was over and beyond in every way. We are looking forward to our next stay at BW Ruston.

"Very nice hotel and staff"
Loren W, 14 Août 2018

I stay in this location often and use to use another chain. I stopped at this location and from the first time I stayed here I haven't went back to the other. VERY nice, clean, friendly hotel. I travel for business and stay at 4 hotels per night on most weeks and this hotel is one of my favorites!

"Very nice hotel"
tiff400, 09 Août 2018

The hotel was new, clean, beautiful, and breakfast was wonderful!! It is an easy on and off the highway and there are a lot of places to eat right across the street and a Walmart. This is the nicest hotel my family has stayed in!!

"Great place for a family"
Jennifer L, 31 Juillet 2018

This hotel felt new and was super clean. Bedrooms were roomy - the suite has a nice sitting area, nice sized bathroom and beds were comfy. Breakfast was good and more than just a cold breakfast. Staff was very friendly. Would recommend for families for sure!

"Family Reunion"
teeking78, 20 Juillet 2018

Very clean and accommodating hotel. The only problem I encountered on my stay was housekeeping. Our room didn't get serviced during our stay meaning we had to ask for everything. Other than that it's was a great stay.

"Awesome hotel"
adrianjackson85, 16 Juillet 2018

My stay at the Best Western Plus Hotel in Ruston was amazing. The building was very kept up, as well as a clean exterior and inviting landscaping. The hotel lobby was very clean, and all front desk agents were beyond helpful. All employees went above and beyond to ensure my family and I had a great stay. The kids also loved the pool and the breakfast. Definitely forever the hotel for my family when we come back to Ruston to visit

"Huge Lobby - Huge Rooms"
AGoingGal, 25 Juin 2018

This is a newer hotel that has been open for less than a year and it shows. Gorgeous, huge lobby and impressive entrance. Our room was large as well with a nice sitting area. The use of lots of of fun neon colors in the room made it look very welcoming. Bathroom large with a large vanity and plenty of space. Massive TV mounted on wall above a large dresser. I've never seen so many options for charging electronics in my life. There were two outlets and two USB ports on each side of the bed which was in addition to those at the desk. It was outlet heaven here. One small problem with the room - no luggage rack or decent place to set luggage. I asked the person working the front desk and was told there were no luggage racks available. We used the ironing board we found in the room closet! I inquired with management later and found that luggage racks are available but that there was a “training gap”. If you don't see a luggage rack in your room just ask if they can get one from a vacant room. They had really nice thick sausage gravy, some of the best patty sausage ever and lots of yogurt choices. I really liked the Noosa vanilla bean. I was blown away with the options for breakfast.

"Pick here"
Jon100580, 21 Juin 2018

Great stay at the Ruston Best Western. Rooms are very comfortable and clean. Pool and outside areas are well maintained. Breakfast was great, and every employee was very well mannered. Would recommend to anyone staying in the area.

"Great Stay"
Marilyn T, 31 Mai 2018

This is one of the best hotels in the Best Western chain we have stayed in. The rooms are spacious, clean and beds comfortable. The employees were all friendly and helpful. Close to I-20, so easy to get to. The only problem I see would be if you were towing a vehicle, parking could be a problem.

"Staff not prepared for large groups and big check outs."
P7054RFcatherinep, 22 Mai 2018

Clerk did not handle check-in and reservation. No manager present we had to wait until after 4p.m. to check-in and clerk did not have time to complete my reservation, she stated it's time for me to leave and another employee came employee #3 and repeat the entire. I would not stay at this hotel ever again. The staff know nothing about customer serve. Best Western as a WHOLE has terrible customer service. I have stayed at BW over 60 times in the last 12 months, a BW with poor rating treated me with more dignity and respect then this brand new shining property.

"Nice building but keep reading "
D8471CJmariannem, 18 Mai 2018

New but poor staff. First room had no shower curtain. Back to desk where was offered one to hang myself! Changed room, went to dinner, unpacked & got ready for bed after long day on road. Heard loud noises all night, but sure did not want to change at that point. Complained at checkout to G M. NEVER received even an apology. Guess they just don't have to provide much customer service here!

"Top Notch-Hotel"
Baglady71, 15 Mai 2018

My husband and I were in town visiting family and decided to stay at the Best Western Plus. The room was very inviting with modern decor. It had great amenities such as refrigerator, microwave and coffee maker. We walked down to the pool but it wasn't open as of yet. My husband used the gym in which he really enjoyed. The best surprise was the breakfast. They didn't serve the standard continental breakfast. Instead they had a waffle station with several toppings to choose from, chicken biscuits, eggs, bacon, sausage and gravy. They also served cold items such as cereal, yogurt, sweet cakes and more. We found the staff to be very friendly and accommodating and the price of the room was perfect for our budget.

"Great Hotel"
zdsperformance91, 15 Mai 2018

Very friend staff, very clean and well valued hotel. The price is very nice especially for all the comforts you receive like comfortable bed and very clean rooms. I would recommend anyone to stay at the hotel. Every time im in town I always stay here.

"Good hotel with good service"
DerekfromAtlanta, 11 Mai 2018

My wife and I had a great stay here. The check-in staffer called us in our room a few minutes after we arrived to check if we were ok, and we were treated well for the rest of our stay from there. The free breakfast has a nice range of "hot" and "cold" choices. Everything in the hotel was clean and welcoming. Controlling the temperature in the room was easy, too. Highest possible recommendation!

"Will definitely stay here again."
Justin R, 09 Mai 2018

The staff was helpful, room was excellent and I slept great. I did not have any problems during my stay. One thing I really love about this hotel is the coffee machine in the lobby is always available so I don't have to drink the coffee in the room.

"Highly Recommend"
edwind717, 01 Mai 2018

If you are looking for a convenient, comfortable, and affordable hotel in Ruston, Louisiana, I highly recommend Best Western Plus! Easy interstate highway access. Close to restaurants. Friendly and courteous staff, very clean rooms, very good breakfast bar with lots of choices for adults and children.

"Could not have been any better...."
N6768ZPmarys, 24 Avril 2018

Over all this was as close to perfect of a stays as it can get- Clean,friendly staff,really nice comfy rooms...very very clean. No complaints at all,and I am hard to please for the most part. You will not be disappointed if you stay here.

"Great Place to stay."
mgibson2018, 05 Avril 2018

This hotel was awesome, the décor very modern. Everything was very clean. The staff were friendly and the complimentary hot breakfast was super nice, offering so many different choices, both healthy and not-so healthy. The biscuits and gravy were delicious.

NOLANOY, 03 Avril 2018

Great location, great staff, spacious comfortable clean rooms. Firm beds, a plus for us. Breakfast is okay if you are satisfied with cold cereal, etc. The cooked entrees are almost inedible, Plan on eating elsewhere, We found the decor unappealing.

"New hotel"
stlmouse, 14 Mars 2018

This hotel is a typical mid level type of hotel (think Hampton Inn, Fairfield Inn). We enjoyed a few features that were unique during our 3 night stay. The decor was a bit funky and modern. Also, we stayed in a larger room that had a sitting area which was helpful for our family of four. The breakfast was standard free breakfast fare, although the pastry type options were very limited. The room was quiet and the beds were reasonably comfortable.

"Nice new hotel"
RoadTripBev, 19 Février 2018

We stayed one night at this new BW+. Everything was fresh and clean. The staff was friendly and helpful. We thought the bed was very comfortable and the shower (once the water finally warmed up) had great water pressure. The breakfast was okay, although we have had much better at other BW+ hotels. Our only complaint was the A/C unit - we set it to auto but even after it reached the desired temperature, it did not turn off. Instead, the cool air would stop and the fan would blow warm, humid air into the room until the temperature increased enough to set off the A/C again. It was too hot to turn the unit completely off. Luckily, we had ear plugs because the constant fan noise was loud.

"Value for money"
Amy A, 16 Février 2018

Hotel was clean and staff was pleasant. Breakfast was good, especially for the standard hotel version. My only issue was the mattress was too firm for my taste. My traveling companion had the same complaint. Would stay again if going thru Ruston.

"Nice place"
dustinm807, 11 Février 2018

Good room, good breakfast and nice people.My only real complaint was the drunk gangsters that I meet in the elevator. Doubt that's the normal but would have really made a lady uncomfortable. Will stay here anytime I'm in town.

brucec908, 29 Janvier 2018

New hotel that has helpful and pleasant staff. Rooms and common areas are kept very clean. Breakfast is good and attended to consistently with nice staff. Front desk staff are so nice even under pressure. Overheard management speaking to staff in a very up-beat encouraging way! QUALITY staff and facility!

"Plus is Appropriate Title for this Hotel"
Deborah W, 02 Janvier 2018

1. We chose this hotel to try because they do not allow smoking or pets. This hotel is brand new and the interior is beautiful. Our room was new and very clean. 2. We were having trouble making reservations thru Central Reservations over the holidays so we called the hotel. Jacquisha helped us with reservations and got us enrolled for the Winter promotion. 3. They furnish a very good breakfast with fresh fruit included. The area is supervised by a nice lady who will help you with any requests and the whole area is very clean. 4. We did not have any cell phone problems but were advised we might have a problem. We were on 4th floor so that apparently helped. 5. We filled out their survey with some remarks and the hotel manager responded back to us regarding our comments. We are new to the Rewards Program and that was explained in the response. 6. We have just recently discovered the Best Western Plus Hotels. Not all have the pet restriction but that is why we will be seeking them out and giving them a try when we can find them in our travels. 7. The employees at this location are true gems. Chad was so nice to talk to as we were checking out. We enjoyed our Grab and Go bag with the orange inside. 8. Just be aware this hotel is located in an area where two universities reside. So make sure you have reservations during certain times of the year.

"New YeaR Eve, Get awaY..."
tashanique, 02 Janvier 2018

The hotel was very nice N clean...Staff was very passion, about making sure everything was perfect...This will be my #1 stay when i come back in town...Thanks!!!! There are not enough words to describe the hospitality of this hotel...Please keep up the greaT work that the staff has put into the location...

"no cell phone use in rooms"
113cynthiaj, 29 Décembre 2017

This was my first time to stay at Best Western. I was very impressed with the hotel, until I tried using my cell phone in the room. It wouldn't work. After talking with the front desk, they told me it was because of the hotel being built out of concrete.

"Beautiful new hotel"
User, 28 Décembre 2017

We were traveling through on trip to Dallas and this was our favorite stop. New and decorated so modern and cute....our grandteens loved it. Delicious breakfast and ultra friendly staff. Will stop there again!

"Clean and guest friendly"
michaelkY1477US, 14 Décembre 2017

Staff very polite and nice clean rooms and friendly environment. Staff willing to help on local cuisine and give directions to each place of interest. Business travel friendly and free wifi without delays

"Overpriced but...."
KeaRenea, 14 Décembre 2017

I truly enjoyed my stay. It was nice and clean and the staff was very friendly and attentive to my needs. Rooms and fitness center had everything I needed. Breakfast was better than most places I've stayed. The only reason for 4 (instead of 5 stars) is because the water took too long to get warm and still never got as warm/hot as I like it also had problems with my room key (didnt stay activated and had to reactivate each day). I stayed from 12/8/17 - 12/10/17 and both front desk clerks (the lady that checked me in & the male that checked me out) were both awesome the whole time. I also paid more than the going rate but I booked with BW Customer Service and not sure why it was higher over the phone ($99 per night). I will definitely stay again at my next visit. Thanks BW!

"Excellent Stay"
Jeffrey T, 11 Décembre 2017

Excellent Stay, courteous staff, clean. When returning to Ruston this will be where we will stay in the future. I will also book when I travel to other places. This Stay saved us money over our usual Marriott Stay the only thing I missed was the quality of a Marriott mattress. My husband and I will make Best Western or choice in the future.

"Clean Facility; Helpful Staff"
F3971HGmichaelb, 30 Novembre 2017

The staff was extremely cordial and nice. The facility was fresh and clean. The location was good and was right off of the interstate. The breakfast was good and has a variety of options. I would recommend this place.

"Cellular signal was blocked because of construction of hotel!"
M323IRmarionr, 18 Novembre 2017

No cell service while inside hotel, furniture in dining area is rickety and some are tip-over hazards. Seating in room was lacking in comfort and size. Interior design is trendy but they forgot about comfort and safety.

"New Best Western in Ruston, LA"
C5901YMjohnf, 15 Novembre 2017

A new hotel which is spacious and up to date in amenities. Everything functions well and the staff is very helpful, courteous, and pleasant, from check-in to breakfast to check-out. This is second time we've stayed at this hotel traveling to/from FL and TX. It is close to I-20 but set back so there is no traffic noise. We'll be staying here again in the future.

"i'll be back"
697darrellr, 06 Novembre 2017

New, clean, friendly staff, safe area, well lighted, easy off and on interstate 20, and lots of restaurants within 1 mile radius. A quality hotel in a very small town. Fitness center was closed, but looked to have all the latest equipment. Lots of open space great for large groups. Only showers no tubs

"Over charging of room rates"
300hattiew, 02 Novembre 2017

I was in town to attend Grambling State University Homecoming of activities for the weekend. I secured a room not knowing that the amount was going to be far greater than I had anticipated. $249 per night. Upon getting the amount for one night, I quickly changed to a one night stay and moved to a different hotel.

"Great New Hotel"
Grandmafrogs, 01 Novembre 2017

This is a beautiful new hotel with comfortable beds, a very nice business center, a wide variety of choices for breakfast and it was kept up very well, and smiling, helpful staff. Nothing to complain about here!

"Very Nice Hotel"
tranellf, 30 Octobre 2017

This is a very nice place to stay..It was just a bit too much on price for the weekend due to GSU Homecoming for a new facility but hopefully that all will change for next year. But I highly recommend staying here it's really nice!!!

"Stay here in Ruston!"
JENNIFER R, 30 Octobre 2017

Hotel is clean, modern & super comfortable. The staff was friendly and helpful. Breakfast was good & WiFi easy & accessible. Super easy to get to the hotel, and lots of local dining options close by. I wish we'd been able to stay in this location longer! The value of this location far exceeded the price we paid. If you're staying anywhere in the area, I'd say it's worth a little drive to just stay here.

"Leisure Trip"
Z3355SEbilla, 28 Octobre 2017

The first night we stayed there was absolutely perfect. When we returned the very next night, the price for the same type room had doubled because of a local university's homecoming. This may be policy world wide, but it seems a little unfair. Just so the corporate office can pocket more money. Bet they don't share it with the staff that has to work harder!

"Family Trip"
brittanyd627, 23 Octobre 2017

I am from Ruston, LA, but have recently moved to the DMV area. I was traveling with family for my Grandmother's 80th birthday celebration. Customer Service: Adam at the Front Desk was great!! Also, their head housekeeper (didn't catch her name) is extremely nice. They really made our stay enjoyable. Breakfast: Was Subpar also, they only had pork options for meat. Cell Reception: The reception for cell phones is really bad on the inside of the hotel. Price: The price was higher than expected for the area. However, there were college football games going on this same weekend for Louisiana Tech and Grambling State. I believe all of the hotels in the area jacked up their prices because of this. Other than the breakfast options and the cell reception, the stay was great. It was clean and pretty and the parking lot was so well lit. I would definitely stay again.

Andrea S, 22 Octobre 2017

Beautiful hotel great location and excellent staff. The staff made my stay a wonderful experience. I will have to travel to Ruston at lest once a month for the next four years this will be my hotel of choice.

"Nice Stay"
hillaryj466, 16 Octobre 2017

Great Experience. Beautiful hotel with an abundance of luminous colors. The King Suite was wonderful for my girlfriend and I on our trip back home. We were very happy to have found this nice hotel for the night.

"Excellent place to stay. Off the highway enough to not here the traffic and close enough to stores in town. E"
tara_book, 16 Octobre 2017

Excellent place to stay. Off the highway enough to not here the traffic and close enough to stores in town. My stay was great. Had a new hotel smell of just cleanliness. Hotel rate was awesome too. I am making this hotel my go to for the future.

"Would stay again "
Beth Ann May M, 14 Octobre 2017

Fun place to stay! Clean and neat and near lots of places to visit. Great girls trip place to have a bottle of wine and visit. Breakfast was good and the place was quiet despite being near interstate 20

"Would stay again"
zanpris, 13 Octobre 2017

As a solo 68 year old female I always check reviews before choosing a hotel . Best western Plus is really working to provide great hotels at great prices and this one did not disappoint. Friendly front desk, clean and comfortable room. Bed and pillows very comfy with thick towels in bathroom. WiFi was very good and tv offered lots of channels. Breakfast at all of these Best Westerns are all the same offering eggs with either sausage or bacon and a variety of rolls, cereals and waffle machine . I'm not crazy about the offerings but it's free and does the job of feeding you and getting you on the road . This hotel is new and hope to one day visit again.

NOLANOY, 12 Octobre 2017

Excellent facility, with beautiful grounds. Large rooms with comfortable beds. the furniture is ugly and color palette are very very very hard on the eyes. 123456789qwertyuioplkjsgfg b buglwehrv auaojavh arjab iha;oitj vgvjzieosj bsosmjm bsot jmnsmmekgektsgopkerogjefk iorg

"Great spot to La Tech from"
bigsemi, 11 Octobre 2017

Stayed there over night when taking our daughter for her college visit to la Tech. Very new and modern. Very close to campus. Solid breakfast. Helpful staff, very easy check-in and check-out. Like the use of the online app for information and requests.

"Recommend staying here"
shrimperslady, 07 Octobre 2017

Mr. Adam at the front desk is da bomb. Very knowledgeable, kind, helpful, eager to help, the hotel is fabulous, great breakfast buffet. Will always stay here when in Ruston. We went to visit Louisiana Tech University campus for my son.

"Very nice to have a good family time. Great service and employees"
Peter I, 29 Septembre 2017

The hotel have 10 star, great on everything. The employees on front desk do awesome job. The swimming pool super clean, the room so pretty, fast Internet, the breakfast super nice and everything look clean and beautiful. Have a good team work!

"Trip to a wedding"
lajuank2015, 25 Septembre 2017

Beautiful hotel with amazing staff. Adam is an outstanding young man who is friendly and helpful and made us feel so welcome. All staff was super friendly. Location close to several restaurants, shopping, Walmart, gas. Also close to historical downtown and Louisiana Tech.

"One of the Best in Ruston LA"
162terrid, 22 Septembre 2017

This hotel is by far the best hotel I have stayed in Ruston! Great location great service, very clean! It is very new and I pray it stays the same! The breakfast needs tweaking but I'm sure they will fix that as well

"Paradise for Travelers!"
Robin R, 18 Septembre 2017

We loved our stay! New property with Love for Travelers! Big focus on customer comfort. From Lobby to Room, this property is an Oasis. Quality Hot and Cold breakfast options. Breakfast To--Go Bags were Cherry-on-top! Great value. Felt appreciated.

"Fresh Modern"
brucec908, 17 Septembre 2017

This new facility with fresh modern decor provided a comfortable and pleasant place for an overnight stay. The breakfast was ok but in need of more variety and better quality eggs and bacon. The staff was very nice.

"New and shiny"
Lynn S, 13 Septembre 2017

Picked this place because I have been unhappy with other hotels in the area. This is a brand new hotel and I was glad I chose it. Rooms well appointed and staff very friendly. Very clean and comfortable rooms. Only complaint is the lack of a variety on breakfast bar. Need healthier options.

"Enjoyed our stay"
Sydney D, 11 Septembre 2017

We stayed at the Best Western while in town for a football game. The check-in and check-out staff were courteous. The rooms were clean and comfortable. The location was great, and was convenient to the La Tech campus as well as the downtown area. We recommend this hotel, and would definitely stay here in the future.

"Great Staff w/ a Clean Facility"
sarahnN1512FP, 07 Septembre 2017

This establishment is new with a great centralized location. The staff here is super friendly and eager to help. I loved how clean it was and that they offered a free breakfast and wifi. I would definitely stay here again.

"Awesome stay"
luvnlife007, 05 Septembre 2017

I was in town, moving my daughter she will be attending Tech this fall. I loved everything about my stay only wish the pillows were firmer. The room was spacious and clean, love the modern retro decor. The guy at the front with the beard( I don't remember his name) he was was very polite, friendly and efficient. The breakfast was good a good variety to pick from. I definitely stay at this hotel when I'm in town again! To the front desk and the GM keep up the AWESOME customer service,

"Great Place to Stay!"
mollyl463, 05 Septembre 2017

This Best Western was immaculate! Everyone was extremely helpful and nice which made our stay so comfortable. The breakfast was yummy and had such an easy time checking in and out. Highly recommend!!!

"Best Stay at a Best Western!"
deba985, 04 Septembre 2017

Brand new facility with excellent accommodations. Staff was exceptional! I would absolutely recommend this hotel to anyone looking for reasonable pricing, accessible location, breakfast is free, and the Wifi was also free and easily accessible.

"Best Western Ruston Review"
Samuel C, 22 Août 2017

This Best Western is brand new and it really shows, it is a very nice property and I really enjoyed staying here and I will be staying here when ever i'm in this area. The General Manager Carlyn is really an asset she is very courteous and very helpful along with her staff, my wife brought my granddaughter and stayed with me since I was close to home, and everyone of the staff were really sweet to my granddaughter and she loved the swimming pool she is almost 4 years old and she had a blast and my wife really enjoyed herself so thank you Best Western for a very pleasant stay.

"Satisfied for a Ruston Hotel"
kendrar148, 17 Août 2017

I was very excited to learn that there was a new hotel in Ruston. I normally would not stay at the Best Western but the new design of this hotel met my expectations. The décor is modern and the hotel is clean. Everyone that worked there was very friendly. Karlyn and Chad especially. I would definitely stay there again.

"Outstanding new hotel in Rustin"
RetiredBoomer2011, 16 Août 2017

Our King room was huge and included a sofa, coffee table, and two chairs. All this in addition to a desk and work chair. The large bathroom had lots of counter space and a normal shower (no tub). I'm really beginning to appreciate hotels that offer this option. Spotless rooms and very comfortable beds. Nicely decorated inside and out. Even though the hotel was only partially filled, the breakfast was fully stocked with both hot and cold items. All of the staff provided excellent customer service and Chad at the front desk provided good choices for dinner. I will definitely go out of my way to stay at this hotel again. Being only minutes from Louisiana Tech makes it the perfect place for out of town visitors attending a game.

"A Fabulous Respit in Ruston!"
User, 16 Août 2017

This is the absolute BEST hotel under $100 a night that we have found since driving from Phoenix! The staff, (especially JanMarie) was friendly & very helpful! The rooms and public space decor was over the top trendy & fun!! The housekeeping staff & the Breakfast cooks get an "A+" rating! (THANK YOU for REAL eggs!!) We 3 weary travellers were completely BLESSED & SURPRISED by our stay at Best Western Plus in Ruston, La!

"Layover while traveling "
User, 16 Août 2017

Top notch. Clean beautiful hotel. Breakfast a cut above the average. And Janmarie who was working when we checked in was the BEST! Answered all our questions and recommended a great restraunt for dinner. If your in the area don't hesitate to book!

"Extremely attentive staff"
sherryw645, 04 Août 2017

Room was clean & comfortable. All staff members that I came in contact with were courteous & attentive. Breakfast was well presented with many different choices. I will definitely stay there again, on my next visit to that area.

"Best Western Quality"
I9540XKluish, 29 Juillet 2017

Needed a place to stay during my business trip. Used various of your locations and great service all the time. On my next business trip I know where I am going to stay. While i gather with clients my wife had the opportunity to shop at local stores as recommended by the counter employee. Likewise used their recommendations for lunch and dinners

"Beautiful Best Western"
Diane M, 28 Juillet 2017

It was wonderful staying in a brand new hotel. The location was perfect, just being off I-20. We were able to use auxiliary roads to get to downtown Ruston and Jonesboro for our baseball tournament. The contemporary furniture and decor in the hotel were beautiful. The staff members were always friendly and helpful. We were with a group of baseball players age 11-12. We had a great stay at this Best Western. The hotel is close to many restaurants.

"Great place and great staff!"
FredNOLA, 23 Juillet 2017

Overnight stay during a road trip. We ended up at this hotel after discovering all the hotels in Monroe and Ruston were sold out. This was the first night the hotel was open and we were in a line of people waiting/hoping to get rooms. The front desk agent (name started with a K - and I apologize I have forgotten her full name). She was kind, patient and helpful. She was by herself for a while helping all of us tired travelers at 9pm and I admire her customer service skills. Comfortable, spacious rooms and free wifi and breakfast. I highly recommend and advise to make a reservation in advance. This is a popular area for overnight stays.

"Best Western plus"
Kris S, 23 Juillet 2017

Wonderful new Best Western Plus. Very modern and classy design. The staff were professional and very helpful. Recommend highly whsn traveling through Ruston, Louisiana. The room was big and beds comfortable. The breakfast has a wonder presentation and quality selection. The taste was delicious. Enjoy!

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