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Best Western Hotel Vilnius, Vilnius

Konstitucijos pr.  14, 09308, Vilnius, Lithuania - See on a map
Best Western Vilnius - Best Western Vilnius The Best Western Vilnius is ideally located in the center of Vilnius. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Best Western Vilnius is located on the right side of the river Neris in the up-and-coming business district at a walking distance to the Old town. Bright and modern interior, comfortable rooms, cozy restaurant, business and fitness centers are the right choice for business visitors as well as leisure individuals and groups. Newly renovated Best Western Vilnius offers 114 cozy and stylish rooms, including four luxury rooms and one apartment with private sauna. All rooms equipped with air conditioning, queen size bed, work desk, direct dial telephone, wireless Internet access, mini bar, bathroom with hair dryer, satellite TV & pay TV. The price also includes solid breakfast buffet. During morning hours you can appreciate our exercise facility for free with exercise equipment, sauna and swimming pool. Combine your stay with shopping in the modern mall and entertainment centers near the hotel, with a romantic candlelight dinner in the hotel restaurant Europa Classic. Come to enjoy Best Western Vilnius hospitality! Enjoy your stay. Due to Covid-19 the fitness center, swimming pool and sauna are closed until further notice. The hotel restaurant is closed and provide grab and go breakfast bags in reception.

Best Western

Hotel Vilnius




Hotel advantages

  • Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 418 guest reviews
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Sleep Quality

"Doesn't look like pictures and is not clean- I would avoid"

User 08/03/2022

We booked this hotel as the pictures made it look quite nice and it had fairly good reviews. We got to the room and it stunk of damp, it was dark and dingey and the bathroom looked and smelt unclean/damp. There was a huge crack in the ceiling and stains on the floor. We did not stay and got a hotel elsewhere that was cheaper and much nicer. This hotel is in desperate need of updating. Wouldn't recommend this hotel at all. Only positive was the reception staff were very nice and helpful.

"Doesn't look anything like pictures advertised"

Daisyporter, Southampton, United Kingdom 07/03/2022

Myself and friends booked 3 nights here and found the condition of the room dreadful. The room was very dark, had a weird musty smell and there was even massive crack in the ceiling. The room did not look clean. We spoke with staff on site who did show us a suite upstairs that we could have moved into, but this room wasn't in much better condition so we decided to leave the hotel and go somewhere else. The staff on shift ("josh) was lovely and accommodating but the hotel itself was very poor abd not worth the large amount of money we paid when we ended up finding a better hotel for even cheaper.

"Good hotel"

adm863, Klaipeda, Lithuania 20/01/2022

Had to wait a little at reception, but besides that my experience in the hotel was excellent - it's clean, good looking hotel in a good place. Especially good if it is a business trip, as hotel is located near Vilnius business center.

"Overall good experience and would recommend"

Konstantina K, United Arab Emirates 07/09/2021

Convenient location with free and adequate parking. Young lady who checked us in was very helpful - we arrived past midnight due to some delays but she was ready and waiting for us. Interiors and furnishings a bit outdated. Great selection of cold and hot breakfast. Rooms have everything you need for a comfortable stay. Walking distance to Old Town, many restaurants and shopping nearby.

"Good location free parking"

User 15/07/2021

The view was stunning and location was very close to the city center. Room had airconditioning and large bathroom. Beds were ok, but the sheets were quite tired. Breakfast was simple. Stuff was polite and helpful.

"Very good place to rest and visit capital of city"

User 25/07/2020

Nice place that you can stay and enjoy visit in Lithuania . You definitely needs to consider this place as start point of your visit. City Center is not too far away and you get there by walk without public transport.

"Excellent hotel!"

User 21/02/2020

Highly recommended in all accounts! Very comfortable and cosy rooms, perfect breakfast, close to city centre, good swimming pool with sauna, own free parking; awesome city view; personal is smilie and friendly))

BestWesternVilnius, Front Office Manager at Best Western Hotel Vilnius, responded to this review
Dear Guest, Thank you for a perfect rating! We are pleased to know that you enjoyed your recent stay at Best Western Hotel Vilnius and looking forward to see you back soon when you next travel to Vilnius. With warmest regards,- Hotel Team


859egidijus_, Utena, Lithuania 09/02/2020

I liked everything, I just expected more attention in choosing breakfast. Great place. Good view through the window. Helpful staff. In the room I found everything I needed for a short stay. Convenient parking.

Adventure61411653745, Front Office Manager at Best Western Hotel Vilnius, responded to this review
Dear Egidijus, Thank you for a perfect rating! We are pleased to know that you enjoyed your recent stay at Best Western Hotel Vilnius and looking forward to see you back soon when you next travel to Vilnius. With warmest regards,- Best Western Hotel Vilnius Team

"Expected more"

Alise C, Riga, Latvia 18/01/2020

Gym was a joke, extremely small room with poorly working few pieces of equipment. Pool and sauna in pictures looks nice, in reality I wouldn't go there. Hotel seems old and used. Room was ok, breakfast more or less ok, definitely not worth 4*

Adventure61411653745, Front Office Manager at Best Western Hotel Vilnius, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us any time. With kindest regards,- Best Western Hotel Vilnius Team

"USSR style hotel"

User 02/01/2020

Furniture looks to be used in hotel since 70s, somehow renovated bathroom, but plus is bathroom had both shower and bath. Colors used in decor are depressive (I had brown colored room on 7th flour). Big mirror is in front of the entrance door so that when you come in you can be scared by yourself in the mirror - like someone is in the room already - need to get used to this. Anyway very good location, good breakfast, restaurant service is fine. Swimming pool is small and not good looking. Would say 3 star hotel.

"Good value for money"

soulboy68, Stockholm, Sweden 03/12/2019

Well situated with overall good hotel standard. Friendly staff. Some minor disturbances such as the wifi-quality which was unstable, room cleaner didn't clean the toilet, the hot/cold water indicators were reversed in zink and shower.


User 22/11/2019

False advertisment on the webpage, the "spa" was not a spa just a small pool that was really disqusting, teh gy was not a gym and many of the things didn´t work one in company was sick from the breakfast.

"Visit Vilnus"

Lacux, Riga, Latvia 25/10/2019

Hotel was very nice, room was quite big and quite. Near city center and shopping places. Also near is several places to take dinner as London Grill. Old city is near and can walk in few minutes. Would stay also other time.

"OK, in the Center of city"

User 15/10/2019

Rather big hotel in the new center of city. The old part is close and you can see it from your window. Rooms are pretty much old style (90' style), but bathroom is very very big! Room also normal size. Breakfast overall was fine- you can even get salmon.

"Nice hotel with good location"

Dnapekko, Kajaani, Finland 22/09/2019

I usually stay in B&W, when in Vilnius. Especoially, when traveling with car, this is deal location: usually parking space, and easy access to all directions. Hotel is clean, staff is friendly and breakfast is good. Relatively short distance to riverbank and old town. Shopping center CUP is located very near.

"Great location"

SatuH5, Karjaa, Finland 02/07/2019

This hotel has an excellent location just over the river on the "new" side of Vilnius. It is just a hop from the green bridge and on the other side of the road from the Europa centre, so several buses come directly here from the airport, there is plenty of shopping available in Vilnius scale at least and the old town and main street are a short walk away. The hotel itself is comfortable enough and the rooms are not at all as dated as it seems from the hotel photos. Breakfast is good and includes porridge made from oat groats. You can easily have a healthy and tasty breakfast here, which is not as self-evident as it sounds. The rooms have a roomy bathroom with separate shower and bath and everything seems clean. I got a great deal on the accommodation and the value turned out to be excellent. A solid three and a half stars.

"Good hotel"

joannez180, Frankfurt, Germany 23/06/2019

We stayed for 2 nights on our trip around Latvia, Lithuania & Estonia. The hotel was easy to find with free parking. Check in was straight forward and quick. Room was abit dated but had the biggest bathroom we've ever seen! The problem with the bathroom was the damn towel rail! It was boiling hot weather and theres no way of turning it off so it was boiling in there and as it was so hot outside, the window being open did nothing. Other than that the shower was good plus there was also a seperate bath. There was air con but not very powerful but it was better than nothing. Bed comfy. There was also tea, coffee plus a mini bar in room. The breakfast selection was massive, different eggs, bacon, cold meats, cheese, cereals, loads of fresh fruit. Definately the best breakfast of our 2 week trip. The walk to the city was around 20 minutes. We would definately choose this hotel again.

"3 night break"

Mike F, Wednesbury, United Kingdom 28/04/2019

Staff were friendly and helpful. Breakfast is a buffet with a lot of choice but can be crowded with coach parties. I was up graded to a suite and the room was prefect. The location is a 15 minute walk to the centre but close to the shopping centre.

"Fairly nice"

gassimi, London, United Kingdom 08/03/2019

Has a nice location in the business district near shopping centres not far from the main cathedral in Vilnius about 15 mins walk. Staff are very friendly, breakfast is average but good enough to start the day. The room is nice and clean with coffee and tea facilities. I gave it 3stars because there is no safe to lock your valuables in the room.

"Business hotel"

Glbtrttr6, London, United Kingdom 02/02/2019

Get what you expect for a business chain. Breakfast is good, rooms are what you expect for a business hotel - clean, if a little dated. Soviet style decor but otherwise perfectly good hotel. FYI strip club round the corner from hotel entrance was amusing but didn't cause issues. Sometimes hear the thumping of music.

"Just what I want in a hotel"

elvis43792, Liverpool, United Kingdom 02/01/2019

I really enjoyed my stay at the hotel. I occasionally go on short solo city breaks and this had everything I look for in a hotel: nice comfortable room, good free wifi, decent buffet breakfast and not too far from the city centre. The hotel is also on the bus route from the airport. The shopping centre next door has several restaurants which are open late. I ate at Charlie Pizza each night due to the variety, quality and value of the meals. Would definitely stay here again.

"Good hotel for a short-period stay"

User 19/12/2018

The hotel is located near to the old town (about 15 min walk) and not so far (by car) from the train station, malls and other touristic attractions. Breakfast was great and with a lot of options. My room for 3 guests was small but the bathroom was large enough. Wi-Fi Internet connection was great. Staff was very friendly and always ready to help. I did not use the indoor pool or the small fitness room. The lobby and the bathroom was always clean.

"All OK"

Frank_T_L_Trondheim, Trondheim, Norway 22/11/2018

I ordered room in this hotel because it is very close to the office I was working in for these 3 days. The hotel was not renovated this year, but everything vars working as it should, and it was clean and nice. The price was really nice, and I could order a suite at half the price of a single room of other hotels I was looking at when I ordered. Breakfast - very OK.

"Not bad"

WestYorksHomebird, West Yorkshire 02/11/2018

Stayed here for two nights as part of a group tour. Location ok if you don't mind a good walk (about 10-15 minutes) into the old town but it is next door to some good shopping malls. We had a twin bedded room. Comfortable beds with clean linen. Tv, fridge and free WiFi that worked well. Plenty of space and wardrobes. It was very warm in the room but we were able to open windows which was a bonus or the aircon did work. We were on the fifth floor and at the front so a little noisy as it's near a main road. We were extremely grateful to have a kettle and tea/coffee facilities, definitely a bonus and unusual in the Baltic's. We had a large bathroom with shower over the bath. Unfortunately the shower head would not stay up so it was impossible to stand under the shower but it was a good shower with plenty of hot water. We had a group meal in the restaurant which was delicious and the breakfast was excellent with plenty of choice for everyone. Would definitely stay here again.


VWJI, The Hague, The Netherlands 31/10/2018

My stay in Best Western was good and comfortable. The rooms ar a bit dates but warm and relatively big. We really liked that there is a small social restaurant at 50 meters away from it where people with a disability serve delicious pancakes. All together it was a very nice stay and I can recomment booking here.

"Decent enough rooms"

leannekoi, London, United Kingdom 21/10/2018

Rooms were warm and relatively spacious. Breakfast is ok but the gym area could be larger. Doesn't feel like a 4* hotel that you would find elsewhere but the prices are very reasonable. It's in an easy to get to area and quite close to the main attractions.

"Overnight stay for sightseeing Vilnius"

tbwb2016, Absam, Austria 03/10/2018

Neat, clean, friendly, confortable hotel with indoor pool and sauna. Restaurant: Breakfast and dinner excellent. Good for sightseeing Vilnius. 950 m distance / 15 minutes walking to center of Old Town.


miina595, Tallinn, Estonia 02/10/2018

Extremely poor environment and poor breakfast. Would not recommend to anyone, plenty of better price/quality options in Vilnius. Rooms were from 80s and cold during September. Ruined my Vilnis stay, actually.

"Great location and service"

User 26/09/2018

For what it's worth, the location is really great for business. It also has all the necessary just across the street. The service is great, the receptionists are helpful and the cleaning lady kept my room perfectly. I would recommend it!! Thank you!!

"Good hotel, but it could be better"

Vladimir F, Ljubljana, Slovenia 22/09/2018

I am travelling very much, so I've become a real hotel expert. I am your regular adviser, visiting only better hotels, mostly 4-and 5-star ones, sometimes also 3-star hotel, but not lower cathegory. Best Wetsren Vilnius is well located, not far from the old town, nearby big shopping center. My room was comfortable and clean, with the mini bar and the kettle, but I missed very much the in-room safe, which you have in almost all 4-star hotel. The bathroom was also nice and clean and the breakfast was very good and abundant. The staff on reception is kind and you get there free apples. But I have some remarks: - Usually you get in good hotel the welcome drink on arrival. Not here. - Very often you get in the room the free bottle of water, marked "with hotel compliments". Not here. - I had the room in the seventh floor and a had a good view. There are two small lifts, which are quite slow. For 3 persons maximum, if one of them has some luggage. - I've already mentionned there is no safe in the room. - There are no toiletteries in the bathroom, just liquid soap and shampoo, which is OK, but good hotels have something else. - I had no BBC World channel on TV, even if it is marked on the list of TV programmes as channel 12, which doesn't exist. It goes from 11 to 13. - I like to have the quiet breakfast at 7 o'clock, but it is not quiet, as they have different groups, which invade the two breakfast rooms and they occupy all buffet tables, so you have to wait patiently to get what you want. In good hotels they have separate breakfast room for groups, so they don't disturb individual guests. - The last day I had my flight at 9 am, so I had to leave the hotel at 7.00 am, when the breakfast room opens. I asked to have breakfast at 6.30. It wasn't possible, so I ordered the breakfast bag. I got very poor breakfast in it, in comparison to the rich buffet breakfast (no yogourt, no fruits, no juice etc.)

"A pleasant situation"

santpedor, Barcelona, Spain 03/09/2018

Although the hotel is a 10 minute walk from the city centre it is pleasantly situated near the banks of the river and near 2 shopping centres. The room was comfortable and clean but there was no way we could get the minibar working despite mentioning it several times in reception.They did offer to change us to another room but once we had unpacked it hardly seemed worth it. The staff are friendly and helpful and speak excellent English. The breakfast was good and plentiful.


kpoupazis, Larnaca, Cyprus 29/07/2018

Just offering the luxury we want with excellent employee and service Breakfast has whatever you need and it is minutes away from the old city and less minutes to the new business area thanks No time for the gym or swimming pool

"Disappointed with the gym"

Sylvia N, Sofia, Bulgaria 25/05/2018

Friendly staff, but gym is just a tiny, small room with no gym facilities whatsoever,,,no weights..nothing! Don't rely on the gym! Sauna is too small for such a big hotel...and when fully booked is very hard=== Otherwise, the location is great!

"Very comfy and friendly hotel in Vilnius"

Collinghamwanderer, Nottingham, United Kingdom 18/05/2018

I stayed here for 5 nights on my 2nd trip to Vilnius. Very late arrival but friendly check on and staff always happy to help(city maps, taxis, umbrellas etc). Clean, quiet room on top floor with a spacious bathroom and good air con. Good breakfast buffet and good standard of food for dining in. This hotel has a calm, old-fashioned feel - I would stay here again

"Good Hotel in the new shopping area of vilnius"

User 25/04/2018

Good BW hotel located at the border of the historic center (just a bridge and few meters by foot) but also located in the new shopping center area of vilnius. We usually choose BW as a sinonimous of standard quality and kindness.

"A good plays..."

peterhD2001DT, Sodertalje, Sweden 18/04/2018 stay when you visit Vilnius. It's not exactly city center but location is good and the staff is nice and helpful. The breakfast is good and it's clean everywhere... You get a lot of hotel for the money. For me, as Swedish, it's very cheap price. You have access to swimingpool and recreation room. I can recomend it!! Sooo how many characters have I written now?

"Long Weekend trip"

User 02/04/2018

Great hotel very close to city centre and Old Town. Welcoming and nice staff at arrival, during stay and check out. Very nice corner room (Suite). Facilities such as sauna and pool was a great bonus. I can highly recommend BW Vilnius for both private as well as business trips. One whole floor was being renovated at the time but there were no signs of ruckus and made no impact on our stay. (Very impressed with how that was carried out by the carpenters and management). All in all a great stay. Thank you BW Vilnius. Christian with family

"Good and safe "

Lundinfam, Stockholm, Sweden 01/04/2018

Luckily i was upgraded to a large suite, even if I was alone, so great. Very kind staff and i felt welcome and safe. Kind of large breakfast but I wish for more, though sometimes less is more but then it better should be good. Close to one large shoppingmall and yes , i like the Hotel and i Will be back .

"lovely hotel"

533carlyv, london, United Kingdom 01/04/2018

we had a nice room with a nice view. the hotel was quiet and clean and only needs minor improvements. but good value for money. the staff was very friendly and breakfast was decent. the gym and pool area could be better and shower pressure was not great. other than that great stay.

"Not so good"

Alec S, Kfar Saba, Israel 21/03/2018

We stayed for 3 nights here during our trip to Vilnius. The stuff is very nice, room is also nice and kept clean. However, the border of bath in bathroom is very high and it's dangerous to go over it. Fitness room has broken running machine. It worked, but sometimes gave kind of unexpected short stops. The pool is also very disappointed. It's overall 10 meters length, and only 2 people can swim at the same time. This is not a pool, actually. The breakfast is good, but nothing was prepared on demand. All kind of food was pre-cooked.

"Wonderful stay"

User 07/03/2018

The location of the hotel is excellent since it is close to old town. There is a shopping mall win supermarket, a variety of restaurants that you can choose. The hotel room is spacious compare to other hotels in Europe. Breakfast is excellent with smoked salmon, pancake and fruit. It is a very good choice no matter you are visiting Vilnius for leisure and business


User 03/03/2018

I stay hotel first time and was good, parking nearest of hotel. Check inn and out very fast. Personal is very helpful and can give tips to check city. Room interior is ok only my room heating temperature is to much and door was sound isolastion problem. Totaly I plan stay this hotel next time when price is not increase

"Good stay"

Sonia f, Rome, Italy 26/02/2018

The hotel is not very far from the city center, and it is easily reachable from the airport through the bus 3G or 88. Nearby there is a very modern mall where you can find also a supermarket. Very good staff, courtesy and friendly.

"Just Average"

Wesley C, Tucson, United States 14/02/2018

Not as nice as other hotels on my trip. Room was kind of small -- had 2 small Twin beds. Out-dated decor. No safe in room for valuables (a major disappointment). Room was clean. Breakfast was good. So-so location. There was a large mall across the street with restaurants and food court. Not very convenient to Old Town and tourist attractions

"Best in the west?"

User 15/10/2017

I feel it necessary to set the circumstances of my stay at the best western. 3 nights, alone, on a business trip. The hotel was chosen primarily for its geographical location, 3mins away from the office I was visiting. Here's a breakdown in order of importance, Cleanliness - 4/5 very clean. Bed - 4/5 slept well. Facilities 3/5 - Bathroom was v clean, Bath was a good size but the shower was an absolute pain. There was no way of turning it on without enduring a blast of cold water to the mid section. Decor 2/5 outdated beige-a-thon. Staff 4/5 all very pleasant, and I got an extra hour added so I could check out late. Food - N/A can't really comment as I don't eat breakfast. In summary, For the price and the location this was more than suitable, very happy with my stay. Would I re-book? Yes. Would I stay here on vacation? No.

"nearly a three!"

User 05/09/2017

Rather tired place. A bit worn at the edges. I gave it a four on the basis of the size of the room. In this day and age when hotels seem to compete with each other to squeeze the required facilitates into smaller and smaller space, this was a refreshing change! Spacious bathroom too! The bar is in the dining room so no points scored there. Breakfast was standard Baltic but well replenished for a very full session.

"Not What I Was Expecting "

Paul F, London, United Kingdom 04/08/2017

There is plenty of free car parking outside the hotel. We quickly checked in and went to our room where the problems started. 1. There room was stuffy do I went to open the ceiling to floor door and it was jammed. I didn't want to force it so called Reception for help. About 20 minutes later a guy arrived and tried to open it and failed. He said he would send someone up from maintenance to sort it out. Half an our went by and no one showed up so I called Reception and was advised no one was available to repair it for 3 days, which was out check out day. I managed to open it myself and fixed the problem. 2. The toilet was making a noise all the time and I had to close the door to not hear the noise when trying to sleep. Reception said this would also take 3 days to fix and refused to let me change room. 3. I called before booking to ask for a room with a nice view of the river and was promised this, so made the booking. I called the day before arrival to confirm this and was advised all was ok. When I got to the room all I could see was a building site and main road. The builders started at 6.30am each day. The hotel offers a wide variety buffet for breakfast. But the bacon is floating in grease. The waitresses all has unbelievably miserable faces and just removed your plates and glasses without asking if you had finished with them. The swimming pool is tiny and looks like no one has bothered with it for 30 years. If you come out of he front door of the hotel and turn right the first this you will see is the Eden strip club. The flashing red lights from the club will light up your room at night if you are on that side of the hotel. There are 2 shopping malls close to the hotel and the closest has a do it your self laundetette on the 4th floor. Washing is 5 Euros and drying is 2 Euros. It's open until 10pm. It is about a 5 minute walk to the river and 15 minutes to the old town.

"Average hotel for average price"

Cikkis66, Lahti, Finland 22/06/2017

Location was excellent, bus and airport bus stop nearby. Room was outdated, so was the whole hotel from 70's. Breakfast was tasty, though every morning the same. Wi-fi worked well. Staff was very helpful and nice. We slept also well.

"Good place to start your Vilnius visit"

User 19/05/2017

Decent hotel situated at 15-20 minutes walk to the old city; room is pretty average, with wi-fi; staff was very nice and ready to help. Interesting fact, there was an ironing room at my floor, good for the shirts that didn't resist too well to the luggage transportation :) . The breakfast was good. Overall a satisfying stay!

"Almost a good place to stay ;)"

User 11/04/2017

Hi, we were in this Hotel last November with two small children. We took a bit more expensive room for families, which is more like a suite: has bedroom, living room, store room. The sofa in the living room is convertible to bed ;) We know the Best Western standarts, so nothing more, nothing less. The place is very good, it is in city centre, all activities reachable. Hotel looks old-style, furniture like from 80's but still in the good shape. Hotel has small gym, where you'll find runing track, bicycle, and some other stuff, but not too much, cause room is not big, maybe 20 square meters. It has also swimming pool and sauna, they are also small ;) The place was mine on Sunday morning at 10 AM. Swimming pool 3x6 m, sauna for 3-4 persons, need to let them know, cause it is rare used by guests so its not always on ;) Breakfast was good, choise-big enough! Breakfast is served in the banqueting hall i guess, looks posh. All the staff- very friendly and helpfull.

"Almost excellebt"

Rita Z, Rosario, Argentina 09/04/2017

Because its location is not great --a fifteen-minute walk from downtown, and because the room has not got a safe, I would not include this good hotel in the top category. But the rooms are comfy, same as the beds and all facilities included. There is a fridge, a desk and a small table in the room, and the shower is very good. Breakfast has all the food you might expect at this level, hot meals included. And the service is also very good.

"Great location and excellent customer service!"

Teresa S, Toronto, Canada 24/03/2017

We spent the weekend at the Best Western in Vilnius. From the time of check in the staff were very helpful and their English is excellent. The rooms are very comfortable and the breakfast buffet has a very good selection of cereals, cold and hot items. We were very satisfied and recommend this hotel as the Airport bus line stops right across from the hotel and easy walking distance into town. Thanks for a great weekend!!!

"No complaints but nothing special"

Uppsala2012, Uppsala, Sweden 04/03/2017

I was here for two nights. Check in and check out went smoothly. My room was comfortable but near the lifts and quite noisy. The breakfast was ok, as was the restaurant. Everything worked ok but nothing was terribly special.

"Poor but expensive hotel!!!"

Jolita B, Siauliai County, Lithuania 25/02/2017

This is a simple hotel, or equivalent Hostel hostel. The sound of lift, the neighbors, who walks in the corridor. At night can hear what is happening outside.No hygiene measures, bearing in mind that the hotel has four stars.Rooms clear but very very small. Shower is extremely small. Compared to other 3/4 star hotels in Vilnius, Best Western Hotel is much worse.

"good price quality but with spirit of USSR"

User 30/10/2016

Well located Descent services and breakfast However even renovated room can not hide communistic . heritage of that hotel starting from bathroom, not really professional room setting, narrow elevator until general style of entire site.

"Hotel is overrated, it's not 4* for sure"

User 26/10/2016

The bonus of this hotel is free parking and maybe breakfast. The rest ... The rooms ( at least so called "economy" ) are very small with the outdated furniture in "back 2 USSR" style. I got a number where heating do not work properly, so the atmosphere was very invigorating. Shower was also very small with just shower curtain that adheres to the body. The room was naturally build across elevator ( not even near !! ) so the noise from it goes like a "free bonus". Do you imagine that there's no lights at all in the corridor area and only 2 bulbs in the ceiling area near the windows at all ? This this hotel it's overrated, it's much more closer to 3***, it's look that from 4* only pricing is taken, incl. overpriced minibar.

"Good options for short stay"

PremiumFlyer74, Europe 16/10/2016

This is mid-range BW very close to two shopping centers and some 10 minutes from the old town. As BW Diamond got upgrade to suite, which was clean, big, but some renovations could be needed soon, as carpet and furniture feel old and worn. Wi-fi is free and fast, sleep quality could be better (if mattress would be newer), and bathroom setup is a bit odd (very narrow bath). Breakfast quite ok. Parking free in-front of the hotel. Staff very friendly.

"Group tour of the Baltics - Vilnius"

andreagordon55, Hamilton, Canada 23/09/2016

This hotel was our residence for 3 nights as we participated in a group tour of the Baltics. It was the closest to the North American experience of the 3 hotels we stayed in on our tour. There was an electric kettle in the room for making tea and coffee and a tub in the bathroom. The bath tub was very slippery with a high side making showering treacherous. More space than in many European hotel rooms. Very clean. The buffet breakfast was okay - very crowded. Eggs tasted like they could have been powdered and reconstituted. Lots of other choices including fresh fruit, pastries, bread, cheeses, meats, pancakes and cereal. Free wi-fi in all rooms. Within walking distance of the old town and city centre. 2 shopping malls very close by.

"Good hotel, needs modernising and some tweaking and a little staff training"

Paul K, Stevenage, United Kingdom 18/09/2016

I've just spent about 10 nights here. Generally not bad at all. It does need some tweaking to tidy it up, and bring it a little more up to the standard (service related) of its neighbouring hotel, the radisson blu. Examples would be the lifts in the hotel. There are two, that I could find. Each says they hold 5 people. Not possible without death being involved. And if you have a suitcase and bag not a chance. And this is one of the problems, whilst there, the hotel had a number of coach parties, each with 50 people. So once checked in, they head for the lifts, and no one else can use them for the next 30/60mins. There is also an issue with the hot water. I thought it was it my room, but reception told me all the rooms, the water is so so hot.. Be warned, you could burn yourself. I had to put cold on full, then just keep moving hot a very little at a time. Seriously watch out. The restaurant encompasses a bar, but not an area where you can just have a drink. It would have been nice to just chill in the bar area, with some snacks. At breakfast the coach parties all come down at the same time which then means there are not enough tables for other guests. I was lucky to find a spare seat with the Chinese coach party so sat there. The rest of the hotel is ok, just looking quite tired as said before, but I have to say, my main gripe with any hotel is the customer service. On two occasions I witnessed the lack of customer service. Once at breakfast, one of the waitresses just did not smile on any of the days I saw her. She was then putting some more food out, and just threw the metal tray ( literally threw it) onto the table.. It did wake everyone up. The second one was in the evening. All I asked for was some vegetables. On arrival there was salad, so just a misunderstanding, so I just asked nicely for some hot vegetables. The waitress tutted, and in front of me rolled her eyes, as if it was too much to ask. A little customer service goes a long way. Did not eat there again and went across to the radisson blu where service was different - maybe what you pay for. Generally though not a bad hotel just as said, a couple of issues.


emanuele_petrone, Roma 06/09/2016

The Hotel is in excellent location. The hotel has very comfortable rooms and equipped with all comforts (air conditioning, complimentary toiletries, mini-bar and free wifi very good), the structure is a little old. Breakfast decent with choice of sweet and savory.

"Best Western Vilnius"

User 04/09/2016

cleaning of the rooms have to be done earlier, let's say during the morning and NOT during late afternoon (5 p.m.). This to increase the comfortable of the guests who want to have a rest in the afternoon.

"central location in Vilnius"

Harry R, Norrkoping, Sweden 13/08/2016

The hotel is located quite central and is within walking distance of many of the interesting places to visit while in Vilnius. The service is good and friendly staff help with information. The rooms are standard, clean. Breakfast is good and dinner was tasty and well cooked.

"Business Trip"

Bjorn K, Herrenberg, Germany 01/07/2016

Lovely service, specially the angelic ladies at the reception are always helpful and caring! Room upgrades through Best Western Rewards are worth while to ask for everytime. The restaurant is excellent! The hot breakfast is not bad, but sometimes not really hot anymore ...

"Good value, service, breakfast & walking distance to old city"

UICHINA, Beijing, China 27/06/2016

O.K. so it's not the Ritz, St. Regis or 5 star... True the rooms are small and the amenities are sparse; however you get what you pay for. Front desk staff friendly, helpful and considerate. Breakfast not deluxe but adequate. Walking distance to other night time activities and old city convenient. So you can save on the accommodation and spend on local restaurants, tours, etc. Note: Hotel will help you get legitimate taxis to airport, otherwise con artist cabbies can easily be found in Vilnius.

"A real bad experience"

Kendy M, HKG 15/06/2016

The flight delayed a bit from Copenhagen so we arrived hotel after midnight and need good rest indeed as we will start quite early next day. However, unable to sleep cos very noisy outside, later found out that the beer bar on the ground floor just right next to the hotel is open till 4am.

"Quite a shabby place"

Traveller_in_mind, Minsk, Belarus 13/06/2016

Quite surprisingly - the advertising promised a complete 4 star hotel, but was it worth it? not sure even now, but the old building and worn out carpets and shelves were compensated by total cleanness and the view from the window. Ah, and breakfast was placatory - nourishing, fresh and tasty. Besides, the location is perfect - just near the Radisson and the Green Bridge - 10 minutes walk to the center of the city. All shops and cafes are nearby.

"Horrifying at the beginning"

Ines2079, Hong Kong, China 12/06/2016

I resisted touching the bedspread, the upholtstered armchair and everything upon check-in. They seemed so dirty. But surprisingly everything looked different the next day in broad daylight. Things were not that shabby afterall. The gloomy colours of the carpet and the fabrics used here and there probably explain why everything looked so worn out. The bedsheet was actually crisply clean. I was also lucky to have got a room at the end of the corridor. The toilet seemed new, sparkling clean in white marble with WINDOWS. That means it was not dark and gloomy like the room my mother got. Breakfast was passable. Couldn't find a table. Too many guests.

"It's a 3 star hotel at most, not even close to 4"

Lara G, Montevideo, Uruguay 08/06/2016

Building is old; breakfast is good except for the lack of fruit (only a few oranges). Black outs don't serve the purpose of letting you sleep without morning sunshine coming in. Pool is nasty (never found it clean). Gym is outdated. I'm sure there are better choices in town for the price.

"Worst Western"

Evgeny_Maltsev, Moscow, Russia 22/05/2016

Well, I like this brand and it's always among preffered hotels, when planning a trip. What are the values for me: good facilities, good bed, good pillows, great service. This time everything went wrong: 1. the building is totally worn out. Renovation needed ASAP! 2. Beds and pillows are not typically good, but unexpectedly bad, 3. Great service. I was offered by the Reception stuff to call a taxi, I got it, and it turned out, that this 25 years old Audi 100 is taking me at the tripple price of 23 Euros instead of normal 8 Euros... 4. Aweful noise all the night in the street because of neighbouring bar and strip club. Loads of drunk hicks are flunning outside till 5 a.m. That's not Best Western. Good points are: 1. Reasonable price 2. Good position. Summary: I don't recommend this hotel. Shame on you, Best Western!

"Very old "

User 17/05/2016

The hotel was very old everything in the room and in the lobby . Except the bedsheets. Needs reconstruction!!! And fall"facelift" . Vilnius is very beautiful city and has another place for your accomodation. Nothing else . You will pay a little more and you live in better hotel.

"Medium average"

User 06/05/2016

The hotel is in a good location, very near the center and is quite. Three things should be imporvised urgently: the internet because it has a lot of beeakdowns; the existence of a sports channel in the room and finally a tv in the bar... In general the services are good, very sinpathic people and the fym and the swimming pool are ok.

"A bit of a shock!!"

Mark C, London, United Kingdom 05/05/2016

First things first...Best Western is in an excellent location just a 10 minute walk from Old Town. The room are spacious and the bathrooms are HUGE. The staff were courteous and polite with the right amount of attentiveness.. Breakfast was that great at all and they were very slow to open up an adjoining room when the breakfast area became packed and I mean 3 strangers at my table packed. However... while taking a shower I received an electric shock. The ceilings in the bathroom are metal slats and an errant exposed wire was obviously touching the slats. Just to make sure I wasn't imagining things I put my hand on the slats a second time (stupid I know!!) and received the same shock. Yes I'm 6'1 and for me its was very very easy to touch them but just as easy for a tall child. I did report it to staff who were genuinely very concerned... Room 417 if you get it asked to be moved....Oh BTW.... Hotel is next door to a strip club... So for "stag do's" its perfect!!! :-)

"Clean reasonably efficient hotel"

Jon b, Scarborough, United Kingdom 04/05/2016

One of the better Best Westerns I have stayed in. It isn't very good but it is better than average. Friendly staff. Clean. Reasonable breakfast. It is next door to some depressing shopping but the Beer museum bar next door is well worth checking out. Avoid the Chinese restaurant around the corner....

"No Frills hotel"

vineet k, Asker, Norway 26/04/2016

Nice clean hotel with good connectivity to the old town and shopping center. Room looked a bit odd though even though it was spacious. Bathroom was mediocre. Anyways value for money hotel at that location.

"Good place to stay"

User 25/04/2016

I got a room in 4th floor. Nice view, good breakfast. Room has conditionair. You don't have to ask for kettle-it's already there. Two shopping places nearby and planetarium. Loved conference room. We were about 60people there-everything was ok.

"One night Stay"

User 14/04/2016

Hotel is very old, the furniture is old, the carpet as well. The level of cleanliness is very average too. Breakfast, however, was very good and fulfilling. The elevator is so old, it could be shown at the museum. In my opinion the price and quality are not fair in this case. The reception and welcome was really nice and the staff was nice.

"Best Western"

yaelkimhi, Shoham, Israel 22/03/2016

The staff was very efficient and had good recommendations The rooms were clean and the beds were comfortable The bathroom was mediocre with a loose shower head and no accessories The breakfast was definitely the highlight of the hotel Plenty of food and a variety of fruits and vegetables

"Nice Hotel"

Jean-marie H, Strasbourg, France 18/03/2016

Late arrival, quick and efficient check-in, the reception personal was very nice during my stay. The room is quite big, 2 beds with good mattress, big TV, very clean. The bathroom is nice too with everything needed. There is a bath tub and it is quite high... so there is a plastic stool present to help...might be tricky for some people... There is this famous sticker about the towel being reused, but unfortunately the cleaner change the towels everyday! So Best Western why put a sticker !!! The breakfast is nice but the personnel seems to be "depressed?" however the work is done...a little smyle would be nice ! ?? It is not on the old town side, so you will need to walk a bit to get there. There is a fitness room, the material is quite old and really basic, it should be replaced...there is a pool but i didn't use it. I would definitely come back to this hotel!

"Short visit in Vilnius "

Lienu, Pori, Finland 08/03/2016

Super kind personal. Situated in Very Good. Shortly to Old town and shopping centres. Breakfast was typical european style But waitresses were Very professionals. Clean and tidy dining room. Room was mostly clean. Carpet on the Floors I didn't like.

"Great location and great value ."

Z3856PZanthonyc, Vilnius, Lithuania 20/02/2016

Great location just minutes from the main sights . Rooms were spotless and of a standard you would expect from Best Western. Staff were wellcoming and friendly and did all they could to help. We were disappointed with the bar area as there was no lounge . We arrived late and wanted a drink after our journey . Whilst this was not a problem we had to sit at tables laid for the next mornings breakfast . The breakfast was very disappointing . Poor quality coffee ( from a vending machine ) and cooked food that had been on the warmer for far too long . No cooked vegetarian option other than 'steamed vegetables ' and boiled rice ( very unusual choice for breakfast !! ) . The toaster was an absolute joke and I actually gave up waiting for it to perform its claimed function.on the second morning of our stay , staff began cleaning using sprays whilst ourselves and others were still trying to eat ( there was almost an hour of the advertised breakfast window left ). All said the hotel was spotlessly clean , the rooms were good , bed was comfortable and the bathroom was clean and spacious . Would stay again but would expect the breakfast and bar arrangements to be reviewed .

"Good choice for accomodation."

Vesana83, Sofia, Bulgaria 17/02/2016

I stayed 2 nights (business trip). My opinion is that hotel is with good location, but not renovated in the last years, big room and bathroom, with nice view, not so good breakfast, but friendly staff.

"Great Vintage Place"

Bjorn K, Herrenberg, Germany 01/01/2016

business trip: Very pleasant stay, great breakfast with freshly steamed vegetables, sausages, continental style breakfast, differently cooked eggs, sweets, cereals, local kitchen, very supportive staff, comfortable, silent rooms, comfortable beds, high speed internet that deserves to be called that, excellent restaurant

"First time stay is also the last one."

Dmitry Z, Riga, Latvia 24/12/2015

Go there if you want to feel the spirit on USSR hotel from 1980s. A bit facelifted, but the spirit on 1980s is still there. The biggest irony is that this place is called "Best Western", in fact being "not the best Eastern". Fair to say that staff is friendly, rooms kind of ok for 3 star. But breakfast food was disgusting. Never ever before I used this heavy term in my feedback, but I'm just forced to do so this time. I wonder how is it possible to make fried eggs and pancakes taste disgusting, but the chef did it.

"Best Hotel in Vilnius"

Pieter Ivo Mark... G, Lund, Sweden 09/12/2015

Friendly staff, good breakfast and close to the heart of the city. Perfect location for a conference. The hotel is well equipped to hold conferences for more than 100 people. The rooms are nice and tidy although the carpet can use a make-over.

"OK, but.."

Deimon, Skien, Norway 29/11/2015

Four stars, hmmm maybe! :)Facilities hotel, location in town, staff, brekfast is good. But the smell of room been bad, looks like its been smoky room before. Outside road construction this time so can bee noisey.

"OK, but nothing special"

Giorgio C, Brussels, Belgium 15/09/2015

I spent two nights in this Hotel for a business travel. It is conveniently located, closed to the city center but the neighbourhoods are not very nice. My room was fine, normal four stars standards, looking like many other Best Western hotels around the world. Breakfast also standard, nothing special. I won't take my family there for vacation

"A bit run down. Service So/so. Breakfast not up to scratch"

Simon W, London, United Kingdom 15/09/2015

Plenty of space in my suite, but overall the hotel felt a little run down, like an 80s office block and not terribly clean. Location is very good, especially for those who want quick access to the two strip clubs next door. Vilnius has much better hotels though.

"Hotel and Staff"

David N, Nairobi, Kenya 15/09/2015

Excellent hotels. Very friendly and hospitable staff. I had a good time and would not hesitate to recommend it. You will feel at home and be served by lovely staff, ready to assist should need arise. I must make a point of going back soon.

"Maybe Western but not the Best (in town)"

trevorbart, Umberleigh, United Kingdom 05/09/2015

Once again a franchise partner that does little to justify the "Best" of the brand. Our room (507) at first our room appeared more than adequate but in the bathroom the shower curtain and its pole were lying on the floor and one bedside light was not working. If you like early morning tea or coffee you had better take a kettle and the makings with you as nothing is provided. Having to pay 4 Euros for a bottle of water in what is rated as a four star hotel is scandalous. We tried to get dinner about 7.15 p.m on a Friday evening but ere told we would have to wait at least one hour as the kitchen was busy there were six people n the unattractive dining room and only six of the fifteen or so tables were set ready for occupation.

"Average stay"

ec5890, United Kingdom 20/08/2015

An average hotel. What you'd expect from a best western. The beds were comfy and the room was comfortable. The hotel is about a 20minute walk from the old town centre. You would probably want a hotel with a better location if you were here on vacation. I imagine it's perfect for a cheapish hotel. However, if you're here on business stay in the Radisson Blu across the road.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.