Best Western Plus Hotel Carriage Inn, Sherman Oaks

Very nice and efficient staff, room and property was very clean and nice. Room was clean and quite, bed was also comfy. Also enjoyed that they had a Denny attached to the property of the hotel for a quick and good breakfast on our way out! Check in and out were quick as well. Would stay again if I'm the area

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Taryn R-Thank you for taking the time to rate and review your recent stay with us. Your kind words is greatly appreciated and valued. We look forward to your next visit.

Overall I was very impressed with this Best Western, especially for the value. I traveled for business and stayed two nights. My room was clean and comfortable and the staff was very friendly and helpful. I love that it is attached to a 24/7 Denny's in case you need a quick bite! I also utilized both the business center (I needed access to a printer and it delivered) and the fitness center which were both great. I'm giving it 4 stars because of the noise - it is located on a busy street which was incredibly loud. So bring earplugs.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Ellen T-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

This stay was a mixed bag for us, and while not all will have the same experience as us, this was our stay. We arrived early by mistake at about 2:15pm (check-in is 3pm). We waited in line about 15min to be told that there are no rooms, to come back, and that check-in is 3. I said please don't give our room away and was assured that wouldn't happen. We come back at 3pm and there are no rooms. Thankfully the 2nd gentleman was resourceful, called room service and found us a room. He also was very helpful with some other things. We walk to the room and people were smoking weed a lot and that would be consistent through the stay no matter where you were. We check-in to what I would consider a very nice room, and then the power goes out (thank you CA) and no TV or internet the rest of the night, at least our room didn't loose power like the rest. We enjoyed the pool & jacuzzi & the exercise room which we found to be very nice and above par. We go to bed and the noise from Sepulveda Blvd is horrible. I think if you stay here specifically request a room off of Sepulveda and if the power doesn't go out, it is a nice place to stay.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Marty-Thank you for taking the time rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We apologize for the inconveniences you experienced. We will work hard to fix the issues you experienced.

Book this hotel if you want to hear your neighbors conversations. Smell whenever someone in the parking lot or hotel is smoking (even though the hotel has signs posted everywhere that say it is a non smoking hotel -- but it is NOT enforced in the slightest). Hear and smell when the person in the room next to you is taking a dump. Or just generally don't want to rest or relax comfortably. Also it should be noted we brought up this concern 5 times to the hotel staff. Not once did the staff seem to care or attempt to remedy the problem at all. Their only solution was us moving to a different room. Which isn't practical at 10 pm with 3 small children.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
724joshw-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were unhappy with your stay. We will work hard to fix the problems you experienced.

Extremely nice room and employees. I will stay there again next time I'm in the area. However the mattress was a little too hard for me, but that may have been my problem because I don't have much natural body padding.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
AlphaHotel213-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. . We're glad you enjoyed your stay with us.

First time staying at this hotel but not our first time in a Best Western. Hotel. The location worked out for us. There is a Denny's located adjacent to the hotel, a Shell gas station across the street, and Universal Studios is 20 minutes away. Check-in was easy and they offer free parking. The room was clean and comfortable. A refrigerator and keurig machine is provided however, no microwave. Overall, we were happy with our stay.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Glendy22-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We are so glad you enjoyed your stay with us.

Friendly staff to check us in to the maid service. Everyone had a smile on their face and seemed happy to be serving the customers at The Best Western Carriage Inn in Sherman Oaks. It was a very pleasant stay and Denny's was on the property. Very good food!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Pam S-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We hope you come back and stay with us again in the near future.

The front desk had personnel help carry my bag upstairs since they do not have an elevator in part of the hotel. The night clerk Bruce was incredibly helpful with connecting me to the Internet so I could call my ride the next morning, thank you ! Reasonable prices, centrally located in the San Fernando Valley. I have already booked a future stay.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
charlotter-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We look forward to your next visit. We appreciate the kind words.

The staff was very non understanding in the situation we booked and paid thru Priceline and hotel made us pay again even once Priceline confirmed they still were rude about it, had them contacted and still didn't rectify problem

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Mr Salazar- Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We have a direct connection to Priceline's reservations that are booked for our property. If we cannot confirm a reservation than we can't honor that reservation due to security concerns. If you were billed by Priceline you should make sure you contact their customer care department and request a refund. Be aware that there is a possibility you may have used a fraudulent website as well. We hope that you can get resolution.

This place is definitely in my top ten favorite places to stay in the LA area without breaking the bank, and one of my favorite Best Westerns. About ten years ago I stayed here, and it was a very good experience. Since then the place has been updated and the rooms remodeled. My recent stay was even better than the first. The landscape around this hotel is lush and beautiful. It really provides a pleasant contrast to the concrete city around it. There's plenty of parking, and a Denny's that you can get to through the parking lot. The room was clean and looked like it had been updated fairly recently. The king-sized bed was very comfortable, and the room included a fridge. The only downside to the room was a tiny gap between the door and its frame, which allowed smoke from a smoker outside to waft into my room. The location is very convenient; close to both the 101 and the 405. With that convenience, however, does come noise. Sepulveda is a large road, and there will likely be traffic noise and maybe sirens. As someone who lived in LA for awhile, I'm not sure where you would find a place to stay that doesn't have traffic noise. I look forward to staying here again.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
rinn-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We are so glad you enjoyed your stay with us. Thank you for the kind words.

Bi-annually I travel to the LA area for work and always stay at this Best Western. The last two visits in particular have been memorable for the service and hospitality that are offered from the moment I walked through the front doors to the lobby. Coming from the east coast I tend to arrive a bit early and work to navigate a schedule more conducive to their normal check in time (3pm). While on the phone I was told by a different concierge that I could not check in until at earliest 2 (and there was still no guarantee), I nonetheless decided to arrive and see if I could at least drop off my bags while I waited elsewhere for my room (which mind you, would have been over 4 hours' wait). Upon arrival, I was pleasantly greeted by Apu who after pulling up my reservation history recognized me and worked to find an available room. Needless to say I'm grateful for Apu's attentiveness and patience as we navigated my check-in. The grounds are always spotless and it's always a lovely little respite from the chaos of the city. Definitely my top choice of stay when it comes to business travel.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Connortr-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad Apu was able to take care of you upon your arrival. He is a great asset to our team and we will pass along your kind mention.

Some Noise on 2 floor was from Sepulveda -dies down in evening. Well lit. Safe. Well done small fitness room: Dumbbells,cable machine, treadmills. Adjacent Dennys above average. Staff friendly & efficient .

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
MJM2024-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you were able to take advantage of our fitness room.

Hotel property was clean. Rooms were ok. Bed was comfortable. My only knocks are lack of dining options and location. There is a Denny's connected to the hotel but nothing else within walking distance. As for location, let's just say that this would not be the best option for tourists. Overall, not a bad property. A little overpriced for the location.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
kennethbM4185TP-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

Colton was so nice and helpful! He helped me figure out I had enough points for a free stay from all the times I stayed at the Best Western in San Francisco. He has great customer service and is a valuable member of the Best Western Team!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
W94299Dlbrittanyc-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

Stayed here for 4 days for Business. The check-in was smooth and the staffs are friendly, there is no lift so if you're carrying heavy luggage and are staying in the second floor, you'll have to carry it up through the stairs. The room is comfortably big, feels old but clean enough. The toilet feels like it's just been refurbished. Double sink is great if you're here with family. There were complimentary soap bar and shampoo. All are good until night time, the streets are noisy, loud bike, music and cars can be heard through the night, perhaps it's the weekend, can't say for sure. I didn't managed to get a good rest due to the noise. I do recommend doing some sort of soundproofing for the room.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
hairypotty88-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

I visit the LA area frequently, and have stayed in a variety of accommodations from airbnbs (they almost all disappeared during the pandemic) to upscale hotels to uncomfortable/unpleasant rooms. We chose the Best Western in Sherman Oaks for its proximity to the Van Nuys location where we would be working late -- after midnight. If I'd looked a little closer at the map, I might have noticed that the property was sandwiched between 405, Burbank, and Sepulveda. While this facilitates easy freeway access, it also means...noise. Fortunately, we were at the other side of the property from Burbank and 405. Unfortunately, the firetrucks screamed up and down Sepulveda all night. The lack of soundproofing also meant that fellow guests who felt like partying or fighting at 4 am woke up the rest of us. Either the BW+ attracts unusually rude guests, or the acoustics serve to amplify any noise. The HVAC system is also noisy, but it was far enough away from the bed that it wasn't a huge annoyance. The Inn is seriously underparked. Coming back after midnight meant driving around in circles trying to find a spot, competing with other hapless guests in the same situation. Our room was grungy, with a mattress that had seen better days and cheap, uncomfortable pillows. In my opinion, a hotel's #1 job is to provide comfortable beds -- all other amenities are nice to have, but sleep is the priority. Between the constant noise and the awful beds, none of us got much sleep during our three nights there. What I did like: the room had two sinks, one inside the bathroom proper and another one near the closet. The wifi was fine, the fridge kept everything cold, and none of us crashed into the full-length mirror, which is in an awkward location. (Why even bother? You've got mirrors over the sinks.) There is nothing within walking distance of the BW+, other than the Denny's. However, there are lots of good restaurants about 1.5 miles away on Ventura, and many deliver. Yes, delivery costs a small fortune, but the BW+ Carriage Inn is relatively affordable (for LA) and parking, if you can find it, is free.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
EmanneercsAllowed-Thank you for taking the time to rate and review your recent stay with us. Your detailed account of your stay is greatly appreciated and valued. We're sorry you were not happy with stay. We will work hard to continue to provide the best accommodation possible.

I'm a regular here. Apu is always so helpful! Everytime I stay here he knows exactly what I want and what room I like. For someone to go above and betond like that in today's times is very important. Hotel is always nice and clean.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
49ashtonl-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

The was clean. Their plumbing did not work: the shower did not drain well. The mechanics that came to fix it claimed he had already fixed it. Then why did my son stand with water up to his knees when showering . Their electrical outlets did not work. We called for the room to be cleaned and were told they were already too busy. A ripoff for the price

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Eurotrauns-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not happy with your stay. We will work hard to fix the issues you experienced.

My family and I always book this hotel when going to the LA area. We love how convenient it is from the next door restaurant. My small children love the pool. We love their excellent customer service and cleanliness of the rooms. Never a disappointment.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Brenda G-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We are so glad you and your family were able to enjoy your stay with us, We hope that you will come back to visit us again.

The hotel's Best Western reservation site boasts that breakfasts are typically complimentary, but says to check individual hotel amenities. When we checked this hotel, it showed the dining symbol and said restaurant on premises. NO MENTION WAS MADE THAT BREAKFAST IS NOT COMPLIMENTARY. When we came to the office to ask where breakfast was, they told us for the first time that breakfast is not complimentary. This practice is deceptive and underhanded. Will never stay here again.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate your recent stay with us. Your feedback is greatly appreciated and valued. All Best Westerns are independently owned and operated. While some offer complimentary breakfast our property does not. We have checked our websites and they all state that there is a 24 hr Denny's restaurant on the property available to all our guests. None of our websites state that we offer any complimentary breakfast. In fact, it sates that breakfast is NOT included wit the rate. We're sorry that you feel your have been misled or misinformed.

I checked into the room and it was very nice for a Best Western hotel. The hotel staff were friendly as well. But this hotel happened to be on an extremely busy street. My room was located closest to the busy intersection right off the freeway. And I could hear all the noises coming from the street. It was not easy trying to fall asleep at night.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Russell V-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

No breakfast - very unusual for BestWestern. Otherwise adequate hotel, and conveniently located, though very over-priced for what it is. Wifi good. Parking lot very crowded. TV didn't have a lot of the regular channels - for example, Fox Business.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
TravelerFromTokyo-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. There is a Denny's restaurant on the property open24 hours a day. It is available to our hotel guests as well as room service during certain hours. That is why we do not provide any complimentary breakfast.

We stayed at the hotel almost monthly. This is a pet friendly hotel which is clean and cost effective. The staff is friendly and check in and check out process is efficent. The location is convenient also.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
badcoach88-Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us.

This is a very old hotel that has been modified, restored and you name it, although in a good location, continues to be old. Our room smelled as it had previously been a smoking room or perhaps humidity. The hotel has no elevators and they had assigned us a second-floor room. The problem was resolved. Finally, I was deceived. This is the only BW in recent years that offered NO breakfast. Breakfast is a primary reason for our stays at BW

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. All Best Western's are independently owned and operated. Our property has a Denny's restaurant on the property that is available 24 hours a day. That is why this property does not provide complimentary breakfast. In the future you may want to check with property to verify if complimentary breakfast is provided. That way you are aware before you book your reservation.

I've stayed this location at least few times per year, until COVID started. Great Location! then I stopped traveling for 2 years for COVID Finally I started traveling again and stayed there for 5 days. Good Customer Service as always, Clean Room, But Unfortunately There were Constructions going on again.....Sadly... I remembered that Constructions was Only CONS at this location 2, 3 years ago, and I asked front desk when I was booking this trip about it, "THERE ARE NO MORE CONSTRUCTION RIGHT?" She said "NO, NOT ANYMORE" 2nd day I arrived There was a Note on my door saying the There will be "CONSTRUCTION!!!!" and They were Blocking many of Parking Area, So It was very difficult to Parking every time. Also Last day of stay Bathroom sink started Leak from bottom and Bath room got Flooded.... I had to use all towels to clean it... It Seems like Never Ending on going problems from every angle... I do not recommend someone can not deal with problems. Otherwise OK.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
S4692lPkl-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. I apologize for the inconveniences you experienced during your stay. We are constantly making improvements to our hotel and take advantage that during this time of the year that our occupancy is not so high to make changes.

On the plus size, the room was large, bed was comfortable and it had a refrigerator. Location is convenient to freeway and restaurants. The bathroom was not as clean as it should have been. The website mentioned a modified breakfast, but the hotel did not offer breakfast. As a solo female traveler, I didn't feel that it was the safest place to be walking around after dark - I saw a suspicious character eyeing me and my vehicle when I arrived one night after 11PM.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
MsMeridee-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry we did not meet your expectations. We do not offer breakfast since there is a Denny's restaurant on the property that serves breakfast, lunch, & dinner and available to our hotel guests.

Clerical error caused us to get the dreaded room #140! Our reservation was booked on some random date so when we arrived they gave us the worst room I believe. Don't expect a good night sleep, Burbank blvd and Sepulveda are extremely loud! Any rooms in the 140 wing are terrible! Our toilet ran all night, AC unit is loud! Horrible experience!!!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
T2296EWrm-Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. I'm sorry you did not have a good stay with us. We will have maintenance check the issue you had with the plumbing and A/C unit. Thank you for letting us know.

From check in to check out, enjoyed my weekend here. The w room was clean and comfortable, and the staff friendly and helpful, especially Lawrence at the front desk! Also appreciated the availability and use of the fitness room.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
crtalb1-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us.

I spent a week stay at the Best Western Plus in Sherman Oaks. Apu and the rest of the staff at the BW Plus Carriage Inn were very always very courteous and helpful. The hotel was clean and safe. I would definitely stay here again. TN

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
222tn-Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us. We appreciate the kind mention of Apu and staff.

I did not have a restful night at this Carriage Inn. Staff was friendly enough, but the property is neglected. There's no sound insulation at the door or the big front windows. Everything going on outside can be heard. Cars on the street sound like they are right outside your room. People walking by talking at normal volume sound like they are right inside your room. Doors slam shut and every time a neighbor slammed their door it sounded like someone was pounding on my wall. The air conditioner/heater made a god awful broken sound like dishes being clanged together, so no heat meant I was cold and couldn't drown out the sounds and sirens from outside at all. The caulking in the shower is cracked and missing and I saw a rather large something with antenna crawl into the crack in the shower wall... Gross. In addition after getting no sleep in a saggy bed, there was mold and filth in the top of the coffee machine which I saw right before I started to make a coffee. I can not recommend this place. It's not like it's a budget hotel, I expected standards. Boy was I mistaken. Staff was nice enough but didn't ask how my stay was at checkout. I hope the property sees this and corrects these simple issues for the next unlucky guest.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
cclarkva737-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you did not have a good stay. We will work hard to fix the issues you had.

My family and I chose this Best Western because it is close to Universal Studios (15-minute drive) and has free parking. It was exactly what we needed for one night - it was clean, convenient, and safe, with very nice front desk staff. There was not a breakfast included with the stay, but the hotel is next to Denny's. The room we stayed in had a nice fridge but no microwave. Overall, it was a great experience to stay here.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

Damn rooms still smell like cigarettes. Other than that and their squeaky beds, over priced hotel. Front desk was amazing in handling my check in and out. House keeping kept bugging after repeated “no thank you”'s.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

The location is ok but you'll hit some traffic to get anywhere - the room itself was old and not very clean. The pillows were old and lumpy and gave us rashes around our necks. We asked for coffee and that was never sent to us either

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for writing about your experience at our property. We're sorry to hear that your stay was not as enjoyable as it should have been and we hope you'll give us another chance to show you the best of our property!

Don't recommend the property. Front desk agent was clueless, desk chair in the room was disgusting, lamps dusty, staff not helpful when a problem arose, very little soundproofing (we clearly heard the family in the connecting room making plans to visit Knott's Berry Farm).

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
vacationsaway7-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not satisfied with your accommodations and service.

Great hotel to stay at - clean, comfortable, and we'll managed. They run a tight ship. Beautiful landscaping as well. We stayed there many times this year and it's just an easy, comfortable place to reside.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Sjerpa565856-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us.

The rooms have good amenities that are comfortable and thoughtful. Unlike many Hotels in the area, they offer daily room cleaning upon request. They have a great business center, and a Denny' restaurant on the property. Just spent a week there and had a great experience.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
jongrobman-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us.

DO NOT STAY - WIFI SUCKS. Website says breakfast offered, but no breakfast available. Pool heated? that's a no. The smell of "you know what" happened at all hours. It was disgusting. Just an overall stay that was hideous.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
marb781224-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not satisfied with your accommodations and service.

Very helpful and friendly staff. Carla and I believe Julian the receptionist and the manager were all helpful with any questions we had about our room. We had a very comfortable stay. I would definitely recommend staying here.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
fg617-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We appreciate the kind words you you had to say about our staff.

The door of the room didn't shut all the way. When I called for the room to be clean it wasn't. The person who came to bring clean towels had them all crumpled up and dropped them and ran. The outside of the hotel looked like it had been rehabbed and for the most part it looked decent and the room was decent.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
smjemoma-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

Love the staff! I've stayed here at least 20 times anytime I'm in town I never want to stay anywhere else. The price is pretty expensive given the caliber or hotel but all the other amenities average out to make it doable

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Asyahursery22-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We appreciate the kind words about William.

Decided to book a room here to have a place to get ready and relax before a night on the town with friends. After looking around for potential hotels, I found this one that was in the center of the activities we would be doing. It was reasonably priced and although I was a bit hesitant on booking near the area it was in, it was surprisingly calm. I had no issues with my room. The beds were very comfortable and clean. I really appreciated the amount of pillows they put on each of the beds. The cleanliness of the bathroom was also a plus, the floors and tubs were super shiny and there were plenty of fresh towels. The staff is very friendly and helpful. I checked in with William and he kindly got a map out and drew a detailed route for me to get to my room. When I first got to the hotel, I parked on the opposite side of where my room actually was so that was super helpful. All in all I had an excellent stay here and will definitely be back another time.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
candaceb648-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We appreciate the kind words about William.

This hotel exceeded my expectations. Everything was clean, well maintained and comfortable. The staff was very professional and friendly. The hotel seemed full but it was not noisy and the parking was convenient. I will definitely stay here again.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad to know you were comfortable during your stay!

Our 2 rooms on the second floor of the tower were clean and, especially given the location near a freeway and off a major street, quieter than we expected. Also, the air conditioning and mini-frig were quiet, which often is not the case in similar hotels. (Note there is no microwave.) The bed was very comfortable even though the pillows were not the kind I normally like. We really appreciated the two sinks, one in the bathroom and another one just outside near the closet. (We had rooms with 2 queen beds. I don't know if every type of room has this useful feature.) Having these two sinks made getting ready to go out much easier. The only shortcoming of the rooms were the shower heads which restricted the water flow to such a degree that you felt you were trying to shower in the rain. We plan to stay at this hotel any time we need a place to stay in the valley. It should be noted that there are few good hotel options in the area, so if you are looking for a clean, nice place to stay, this is a very good choice. I should also mention that the free Wi-Fi was decently strong and the free convenient parking was appreciated. Free parking in LA is a big deal. By the way, we had the best waitress at the Denny's, which is in the complex and the food there was better than one would expect at a Denny's. We had breakfast there both mornings and the second day the waitress greeted us like regulars. This Denny's will also deliver to your room. In short, the hotel exceeded our expectations.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us.! Your feedback is greatly appreciated and valued. We're glad to hear you enjoyed your stay!

Great place to stay, Great people from the maintance to the desk Respetionest!!! I will definetly stay again, Closre to everything I neeeded and safe neighborhood Close to freeway easy access fast check in and check out!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
David S-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued.

The hotel is relatively inexpensive and in a good location off the freeway. However, the rooms are dark and ours had a bad musty smell. Also there is no breakfast service, even a modified one and this was not clear to us from the website. The beds were comfy but not sure we will stay here again.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for reviewing your stay with us! While we do not currently have the ability to provide breakfast directly to our guests, we have a conveniently located Denny's restaurant on site open 24 hours. We apologize for the smell you in your room We are able to relocate guests if the primary room was not adequate. We appreciate your feedback and hope to see you again in the near future!

Room was clean and well-maintained and the pool was wonderful after a long day of driving. Room on the Sepulveda Blvd side of the complex was very noisy throughout the night, which did not provide a very good night's sleep. Two calls were made to the front desk but the promised assistance never happened.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to review our property! We're sorry to hear you experienced noise issues during your stay. As stated in your review, we are located on a fairly busy intersection in Los Angeles. As for the calls, we would love to know what requests were made so that we may correct these issues in the future for our future guests. Thank you again for staying with us!

The people who work here like Triston and Carla take such great care of this roadside hotel that it really shines with cleanliness, style, and a warm, welcoming spirit towards all. I've stayed here dozens of times and always look forward to my next visit!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you! We appreciate you taking the time to write a review about your stay. We look forward to seeing you again very soon!

This place is perfect. Clean friendly and pet friendly! I ll definitely stay again!! Ive stayed here twice. And have been very happy with everything. And the Dennys next door has great breakfasts! I don't usually eat at Dennys. But this one has good food. Also the parking lot is really lit up. I felt safe.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us! Your feedback is greatly appreciated and valued. We're so glad you felt safe during your stay and enjoyed your breakfast at Denny's. We hope you will come back and visit us again soon!

We drove in 6 hours from Phoenix and arrived at the hotel hoping to check in early, and we did. An early check-in was the only nice thing about staying here. Upon entering the elevator area the heavy odor of cigarettes filled the air. This was unexpected since the entire building boasts of a non-smoking environment, the main reason I booked here. Got to the 3rd floor, exited the elevator and saw there was cigarette ash everywhere under the chairs of the balcony area. On our way to our room we passed by a cleaning cart in the hallway and assumed this area would be cleaned later. Got to our room and it wreaked of cigarettes. I sprayed rubbing alcohol which I brought to disinfect our hands from Covid), sprayed everywhere to counter the odor, dropped our bags then left to join our friends. Noticed the cleaning cart was gone but the ashes were still there. Driving away I saw a woman smoking over the 2nd floor railing dropping her ashes over the bushes on the lower floor/ entrance. Unacceptable. By the time we came back, hours later btw, the odor of smoke was still there and then I realized the room was not properly cleaned. There was a strand of hair in the soap dish under the sealed soap, popcorn on the floor next to the bed by the window, and the gross refrigerator that was never cleaned. The kids were tired and fell asleep but when I put my head down to bed, the pillows smelled like cigarettes too. The room needs a deep clean! It was almost midnight and I was exhausted. I know I should have called in to complain but since the kids managed to fall asleep and we were leaving by 5am the next morning I decided attempting to move to another room (if any were available) would have been too much of a production and wasn't going to fix my mood. So I tried to overlook the odor until I smelled our neighbor's pot smoking from next door. It was as if he opened his room's adjoining door and exhaled into our room. (Sigh) I give up. This is LA and I won't be back for a long time. Thank goodness for that and express check out because I was not feeling myself. I would have yelled at the desk rep. As a nonsmoking family traveling with children this short stay was awful, unacceptable. I agreed to pay the extra $100 at the time of booking since it was a Saturday night and its location was ideal. But I would book elsewhere. The cleaning staff did not do their job, I am so disappointed.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for reviewing your stay with us. We apologize for the inconveniences your experienced. Our property does uphold a 100% non-smoking policy to our best ability. Any smoking performed by guests and company in the rooms are prohibited and, if found to be violating this policy, are charged an additional $250.00 as stated at registration. We will also address the concerns you had in this review about the cleanliness of the property with the Housekeeping Management team. Thank you for your patience. We hope we can improve your next stay in Los Angeles if you choose stay with us again!

I stayed with my wife here for 2 days and everything was perfect. Hotel Staff was very thoughtful, polite from when we checked in to the end.. , and very helpful. We originally chose to stay here because it was close to the venue we were in town for. and the one big thing we def. appreciated the rooms and property where very clean, love it? well definitely stay here again when were in town.

My husband and I came out for a wedding and the hotel was perfect for our stay! It was centrally located to all of the wedding venues we had to be at making it very easy to get to where we needed to be, especially being right off the 405 freeway. Burbank airport was only 15 mins away too! We stayed in one of the suites and we absolutely loved it! The rooms were very clean and we even had his and her own bathrooms in the suite which was so nice when getting ready. The staff was very friendly and made the check-in process quick. We even forgot shaving cream and when requesting this from the hotel, they had all the toiletries right at the front desk that we needed. We'll definitely be back and would highly recommend staying here!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're so glad you enjoyed your stay with us. We hope you will come back and visit us again.

Good room; clean and comfortable. Would have been ice to have a microwave in the room. great location. All of us enjoyed the pool and the extra towels that were provided. Denny's restaurant on the property is a plus. Big downside was the lack of newspapers. Best Western used to provide complementary daily papers. I don't have a portable computer so a pc in the lobby would have been helpful.

I've been staying at the Carriage Inn for a number of years now, I'll be here for 2 years this stay 2-3 nights a week. Front desk has always been super helpful, friendly and call me by my name upon arrival. A special shout out to Carla as she is upbeat, happy and always tries her best to keep me in the same room. That is huge for me. I'm pleased to support The Carriage Inn.

I check in on Sunday: Aug 8th. I stayed for a week. The gentlemen in the front desk was really nice. Very helpful with all my questions. Even the house keepers were great! I will recommend this place to all my friends and family!! Rooms were super clean! I am really picky when it comes to hotel. My experience was awesome!

Best stay Best service very clean Very friendly and helpful staff specially Williams I recommend to everyone visiting Los Angeles Great location minutes from all exciting places in L A Close to all freeway minutes from 101 and 405 Minutes to universal Hollywood

I stayed here a couple of times and I each time I've had a very pleasant experience so I decided to share. There's always fast and polite service at the front desk. They are always happy to accommodate any needs. The hotel is very clean and very spacious. Near to restaurants and activities. I will be happy to stay here once again once back in Los Angeles

I had the pleasure to stay at best western many times so I decided to stop in here to leave a review. Definitely worth the price, the rooms are spacious, extremely clean, beds are big and renovated bathrooms. Williams is been always helpful, the stuff are very attentive and the area is safe and beautiful. Love the fact they have dennys open 24h give you the option to order any time. I will be back soon!

I had room 248, right by the busy street and it was busy. Lots of sirens several times per night. My TV remote had only 1 of the 2 batteries so I called the lobby. The lady said she would tell housekeeping. Never got any batteries for the remote. I even saw the housekeeping the next day and told her. Noting. There was also a very sticky spot on the floor, in the carpet.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to write a comment regarding your recent stay with us. I want to apologize for not exceeding your expectations. Thank you.

The most horrible customer service . I checked into this hotel for a 4 night stay with my wife and 2 kids I checked in late at 3:00 am and didn't find any parking after some struggle found a spot quite away from my room. The next day we went to universal studios and returned at 9:00 pm and found bugs all over the beds . They were certainly not ants or mosquitoes but something strange. We called the front desk and requested them to replace the bedsheets but to my surprise they refused , they just dropped few bed sheets and asked me to change it as there was no staff, they also sent someone with a mosquito spray who refused to spray and asked us to do it ourselves. I spoken to multiple people in the front desk (don't want to share their names ) and requested either someone change the linens or give us another room. I certainly Didn't pay $200 for this service but they Didn't budge. It was already 10:30pm and then I finally requested them to at least allow me to check out without charging me for the night because they failed to meet the basic requirements for my stay and they refused again. They just said we can't do anything and you have no choice but to stay. We all were tired with 4 hours of sleep the previous night and a full day in universal studio. I didn't have the strength to argue any further. My little one refused to sleep but we somehow struggled through the night and checked out the next day .. This was my first stay with this brand and have lost my trust for life .

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We apologize you had a bad experience. For your protection and our staff from Covid 19, we do not enter a room when our Guests are inside. Thank you.

The rooms smelt like weed, alot of illegal activities happening (prostitution/drugs), not recommended for families or kids at all, not safe, the also refuse to add an extra bed to the room because it's a fire hazard lmao, guests are smoking weed in the hallways the rooms and the parking lot the smell was everywhere, I saw three guys in the corner of the parking lot hitting a crack pipe or something,

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We apologize you had a bad experience.

Clean rooms. Great staff. Extra special thank you to William Choxom. He was kind, efficient and professional. What a Class act!!! He was very helpful and made the stay more enjoyable. We will be back!!

I've been coming here for about two years on and off. The rooms are very clean and it is a great location close to many stores as well as a movie theater and several restaurants. There is also a Denny's attached. The staff is friendly for the most part. I find the evening staff to be exceptional. I love seeing Jeffrey and Carla although the others are helpful as well. Would stay here again and again! :-)

I pulled up this motel online through a search on the Best Western website and checked in for a three-night stay. This place was VERY clean, and I saw maintenance people cleaning up and making things right whenever I walked out of the room. They maintain this place 24X7, The attached Denny's made breakfast a breeze, and the staff there was super. I would recommend this place to anyone.

The place was amazing it's clean inside and out the trees make it feel like you're away from California big windows the staff is amazing made me feel home away from home I love this place they also have a business lLounge

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
al1ochoaf-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're glad you enjoyed your stay with us and look forward to your next visit.

I did not get one wink of sleep at this hotel. They are located on a busy street, but this seems like a renovated motel. The room doors are open to the outside. All we heard all night were cars and motorcycles zipping down Sepulveda. At about 4AM, someone either had their TV on full blast or their car radio. I asked if there was any breakfast service, and was told there was no food at the hotel. He neglected to tell me there is a Denny's next door.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Kelly-Thank You for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you had a bad experience. We are located on a major intersection so unfortunately there's not much we can do about the street noise. We have staff on property 24 hours a day and we try our best to address any noise complaints that comes from a guest room or in the parking lot as best we can.

If you can tolerate rap music being blasted at you at 1:30 a.m. while trying to go to sleep and having to tolerate the stench of pot wafting into your room at the same time, this is the perfect place for you to stay at when next you come to Los Angeles.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
772donaldn-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you had a bad experience due to the inconsiderate behavior of another guest.

Not sure about all the buzz...Terrible experience here. I used to stay at other Best Western and this one is the worst. Shower broke, only have water in the tube, the handle switch to head shower was broken, so no shower and we could not switch to other room because "they were either not ready nor occupied" The, the pillows are too small, AC does not work, Extremely stressful

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DaveMitchel12345-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. On behalf of our entire staff I want to apologize for the problems you experienced during your stay. We will work hard to fix the problems you experienced.

Every one is always courteous and friendly. Have to say the maids really do their job my rooms are always clean smell good and I love the white towels. Some locations do offer breakfast. They also have promotions

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DeeGee1956-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. Thank you for the kind words.

I booked another hotel online and when we got there it was horrid. So we left and thank God we found Best western. So nice !! Very convenient too. Right next-door to a Denny's. I wish the pool was working though and the spa.

When I first walked into the room i was pleasantly surprised by how nice and updated it looked, and in addition nice toiletries (though I encourage moving to dispensers to prevent the plastic waste from small single use containers - I thought that was now the law in CA?). However, beyond the superficial looks and appearance of being update, the room was actually quite problematic. Firstly, it's SUPER NOISY, being right next to the freeway and a busy road, so don't stay there if that will be a problem. The heater was also not really adjustable. No matter what temperature I turned it to, it had two settings, off and full blast heat. The table lamp next to the bed was broken, in that it sometimes electrocuted me when I touched it (not good) and one of the plugs didn't work, which I unfortunately only realized when I woke up to an uncharged phone which was highly problematic the remainder of the day. The desk lamp was also broken and not working. And the toilet stopped working in the evening but eventually started working again. Also, it was a bit concerning, especially during covid times where the hotel purports "we care" and that they do extra cleaning, to see a used coffee filter/grounds still in the coffee machine. This isn't really that big a deal, except that it indicates potentially inadequate cleaning. I do think that fomite transmission is unlikely and thus most of the extra cleaning is hygiene theatre, but if you're going to perform hygiene theatre in your advertisements, best to follow through. Finally, I would urge the hotel to consider adding recycling and as I mentioned before, dispenser bottles for shampoo/conditioner for environmental reasons.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Liz D -Thank you for taking the time to rate and honest review. We're sorry we were not able to meet your expectations with noise levels, heater and the issues with the power outlets. We will review these items with our Housekeeping and Maintenance team. This is definitely not to our standards. Your feedback is greatly appreciated and valued.

I have stayed at this property many times over the years. Their staff is friendly and efficient. Expect some traffic noise since it is basically sandwiched between busy Sepulveda Blvd. and the 405 freeway. This trip I experienced a shrieking baby at 3am, car alarms repeatedly going off during the night over and over, and a not so clean bathroom. (toilet, floor, shower rod) along with a dirty bath towel/mat. Lots of traffic noise all night. I politely asked for a "quiet room" since I really needed a good night's sleep. It ended up being about 3 or 3 1/2 hours. No breakfast coupon for Denny's as usual...and not even a substitute "grab and go" bag like most all BW properties are doing if they are not serving a real breakfast. (about half and half, I travel a lot) I mentioned all the above and did not even get a room credit or an offer of extra reward points. Really disappointing.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
DavidWestLinn_OR- Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations with the noise level, we are on busy streets. Since we have a Denny's on property we do not offer breakfast. We apologize for any inconviniece.

Very nice accommodation. The staff at the desk were very courteous and helpful. For example, I asked if there was a microwave oven for use by the guests and they brought one to the room within 15 minutes. The grounds were very well maintained and the room was very clean and it appeared to be remodeled recently. Everyone was COVID conscious and it was plain to see that they were doing all that was necessary to keep the guests safe. The location worked well with a Denny's Restaurant on the grounds, two convenient stores across the street and a Target department store just a block away. I would definitely stay here again if the need arises.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
John E - We are happy to hear you had a great experience. Your business is very important to us and we value your feedback. Thank you for taking your time to review our property. We hope you to see you soon.

the room was quite clean and nice but.........no breakfast....like advertised, no hot tub...like advertised, pool closed 4 hours earlier then advertised and you had to sign up for it even though there was nobody, i mean nobody in the pool area at all, ice machine broke, gym not open...like advertised. if you're gonna charge more then choice hotels, motel 6 and similar, you should live up to your advertisement. they did not!!! i understand about the whole vid 1 nine thing but i've been to plenty of other hotels that did not shut down all there amenities and still charge the same as if everything was open. they were just smart about it. this place was not. obviously mis-managed.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
Sfelm - Thank you for taking the time to review our property. We are happy to hear you liked our rooms. As for our amenities, we had to follow CDC guidelines and decided to be extra precautions . The ice machine parts took along to get delivered, now fixed. We apologize for the inconvenience. Breakfast is unfortunately not complimentary since Denny's is on site, is not advertised. We value your feedback and will look for ways to improve for our future guest.

I was pleasantly surprised on how well the rooms were kept neat and clean. All provided services worked great. I will definitely book again. All amenities were modern and the WIfi was strong. Location is central to the San Fernando Valley including Universal City just a few mile away. Easy on and off the 405.

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
jfpat1051 - Thank you for taking the time to rate and review your recent stay with us. We strive to keep our property clean and up to date. Your feedback is greatly appreciated and valued. We look forward to your next visit.

I drive for work all over Southern California, and I stay at this location often. I love the easy access to the 405 & 101 freeways. I love that Target is just down the street as well! I sometimes get in late at night from work, and I love the fact Denny's is feet from this hotel! The last time I stayed here the front desk manager Triston hooked me up with a nice corner room, and made making pool reservations for my stay worry free! Thank you staff of Best Western Plus Carriage Inn SFV for making me feel at home!

Eric Yahyayan, General Manager at Best Western Plus Carriage Inn, responded to this review
ChaseWay-Thank you for taking the time to rate and review your recent stay with us. I'm so glad Triston was able to assist you. We appreciate the kind words and hope you will come back to see us soon. Your feedback is greatly appreciated and valued.

I had a wonderful visit here this past weekend. We chose this hotel because of it's proximity to Sepulveda Basin Recreation park where I had an early archery event. Ended up turning it into a staycation to get away from the house after being home for the last several months. Rooms were clean, price was right and the staff was super friendly. Apu was extremely helpful in getting us checked in early and sharing details about restaurants in the surrounding area. Due to COVID you need a reservation for the pool and we were able to get a reservation easily. All in all we had a great time and would absolutely stay here again.

This is a great location and for the cost was better than I expected. Staff was wonderful. I will definitely keep this hotel in mind next time I am driving to San Fernando Valley. We felt safe because the staff was wearing all PPE during our stay.

Carpets in the hallways had horrible stains. I had to be moved twice to a different room due to excessive cigarette and marijuana smells that was unacceptable. I have NEVER experienced a Best Western Brand hotel on this level. I was fooled buy the photos of this hotel and should have read the customers reviews, big mistake and the front office wouldn't even except my $25 dollar Best Western gift certificate. They indicated I had already received a deal through my online Best Western account and they couldn't combine my reward certificate. I told them I've never heard of this and then they said because I already prepared for the room online through my Best Western account that it was to late to add the $25-dollar certificate. Once again I have NEVER had that told to me because in your Best Western account there is nowhere to add the certificate that's why they add it once you get to the hotel. Customer service needs to improve. So I just called corporate.

I stay here often for business and never have issues acquiring a room. The rooms are newer and well decorated, they are also central to the areas business district. I look forward to staying there again and seeing the new changes.

Checked in & unknowingly did not receive any room cleaning, change of towels, etc. Also, was not advised of tree trimming on property starting at 8am each morning with the crew arriving in the parking lot, loud and abnoxious chatter from 7am until they started work. All around, dissatisfied with this stay!!!

On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's which is attached to the hotel. It's right off the freeway and the area is not so nice. My fear that this place was kind of scary was only confirmed when upon returning to my room that evening about 9:45 PM, there was something very disturbing going on in the room next to mine. There was a strong chemical odor coming from the room and a sound like a blow dryer or some other item with a small motor was blaring. As I walked past the room to get into mine, I noticed the door was ajar but the curtain from the window was pulled over it and a chair with a blanket was pushed up against the part of the door which made nothing in the room visible. I called management immediately because my room smelled and the sound was loud. They came by, the people in the room said they would close the door but when questioned about the smell and when the management asked to enter, the occupants refused entry. Clearly something untoward, possibly illegal and dangerous was happening in that room. Yet instead of calling the police to keep the rest of the hotel safe, they moved my room and let the people stay until the next morning. I was flabberghasted. This was not only horrific management, it also put the lives of all the people staying in that hotel, including mine, at risk. I don't know whether this property has gone down hill since others have stayed here, or if this is just to be expected at this place but I will never stay at a Best Western property again. Clearly someone got the memo that management doesn't care if you cook meth and clean your clothes there or whatever they were doing. BAD NEWS.

AlbertGosch, Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for your review and your insight on how we handled this situation. Your input is valuable to us as it lets us know what we need to improve on. As soon as you advised us of the situation, we sent two employees to check on the room. We also moved your room to ensure you were safe. We had a private conversation with the guest and confirmed there was no illegal activity occurring in their room. We take all allegations seriously and value our guest as well as our staffs safety. We apologize you felt unsafe at the property and we will continue to do our best to ensure no illegal activities are happening at our Hotel.

my friends had doubts but I told them they will love it. They did enjoy their stay and promised to use best western carriage in again. The employees were awesome and had good sense of humor. Actually customer service and the rooms were great

It's a prefect place for a stay! The staff is very professional. I especially enjoyed my check in with Michael. Awesome character to meet. The room was very nice. We stayed in a double queen. More than enough room for one adult and three kids.

Had a great time most of all enjoy the jacuzzi. I will definitely be back again. Always clean always friendly. My kids always have a good time when we stay there also. We will definitely be staying there more often

The Denny's on site is pretty good. I felt safe here and didn't worry about the car or any crime issues. Target within walking distance. Counter help was very friendly. I'll definitely go there again next time In in the area.

The Best Western Plus Carriage Inn is a hidden gem in the Sherman Oaks, CA area. I always feel comfortable, safe, and in good hands there--and the price is often great, considering this hotel is located close to literally everything in the LA area that's north of the center of LA.

We just finished a week long road trip on Route 66. We were going to stop in another hotel but the woman was rude and the prices were outrageous. So we stopped at the Carriage Inn hotel, hoping there would be a pet friendly room available. The staff was ridiculously nice and booked us a great room on the first floor. Prices were reasonable, rooms were clean and comfortable. They do not offer the typical continental breakfast because there is a Dennys right next door. I'd definitely stay here again.

The rooms have been renovated with new bathrooms and furnishings and are quite nice and clean for the price. However bring your earplugs because this is really a motel, not a hotel and the doors open to the parking spaces and are pretty noisy! I've stayed here several times and all the rooms are noisy. You can clearly hear traffic on the street - Sepulveda blvd and freeway and hear people talking and walking outside and in adjacent rooms. It's like the front door and walls are a thin curtain the way the noise comes through. I suggest they install seals around the doors and windows to cut down the noise. If you are a light sleeper, look elsewhere ..... really, trust me.

The property seemed to have very seedy tenants. I left an item in my room by accident, returned to get it and was told there was a police investigation and they couldnt retrieve it but would take my number and call me when the investigation was over. They asked if the item was expensive, which I responded yes, they assured me the room had not yet been cleaned (after calling housekeeping) and that once the police left I would be able to come get it. I never heard back. Called the next day and asked them to check for it, mysteriously housekeeping had “thrown it away.” Additionally, no one wanted to mention why there were 10-15 cops surrounding two women in front of my door when I came back to check for my item. DO. NOT. STAY. HERE.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Dear M912HHlisao, Thank you for providing feedback. Unfortunately we don't have control over guests that book with us. I am sorry to hear that the we were not able to locate your item. Most cases if the item looks valuable we save it, if not our housekeeping thinks it was purposely left for them to discard. Eric Yahyayan Best Western Plus Carriage Inn 818-787-2300

the rooms were nice and clean, the staff in the lobby is fantastic and helpful. However, parking is an issue here, I would suggest getting there early and ubering everywhere else that you want to go. if you have a large truck or van good luck finding a place to fit your rig in.

Stayed 1 night on the way to a trip. Not much good to say. Road noise from 405 is noticeable in all the rooms... we got to visit a few(more on that below). Parking is crazy tight.... not just the spaces but even the driving areas. People in the economy cars are having trouble making corners. TONs of homeless everywhere in the area. A homeless guy was camped out in the indoor stairwell of our wing, and the staff said they called someone but couldn't really do anything. We checked in a 6 pm, and they gave us keys to the room. When we entered, it was already occupied by someone else!! Thankfully they weren't there at the time, but all their stuff was. The front desk couldn't figure it out, but gave us another room. That room had a stopped toilet. The soda machines didn't work, and I've never been at a place where more people were coming and going at 3 am on a weeknight which was noisy and seemed sketchy. Also, Positives: the rooms were clean and pretty nice. The front desk staff were very nice, but clearly not terribly organized. The area and grounds look nice for the price point.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Dear Dana, Please accept our apologies for the inconvenience you occurred with the noise. We are working with the city to help assist with the homeless in the area. I am happy to hear you enjoyed the room. Please call me at any time to discuss further. We hope you are able to stay with us in the future Eric Yahyayan Best Western Plus Carriage Inn 818-787-2300

Nice Hotel. Beds are comfortable. Easy access to the 405 free way. resturaunts and gas stations near by. Employee staff were friendly and helpful to make check in and out very easy. Lots of spacious parking slots.

Very pleased with overall appearance upon arrival of hotel Lobby was very nice. Impressed with how the man was dressed and his professionalism upon check-in Rooms were above average; water pressure was great in shower. Towels were soft. Bed was just great; not too hard or soft Type of hotel where the rooms had outside entrance which liked as could park right outside of room to unload. Enjoyed our two day stay. Only drawback was no breakfast offered. There was a Denny's Restaurant right by hotel; did eat there and was good too!

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Adventurer64361 - Thank you for taking the time to review our property. We are happy to hear had a great experience. As for our amenities, we do offer a microwave available upon request. Breakfast is unfortunately not complimentary since Denny's is on site. We value your feedback and will look for ways to improve for our future guest.

Every time I stay here it gets nicer.. I know you expect a property to keep up every thing but they never stop... My go to place in the Los Angeles area.. Every one is pleasant and they seem to only care about my comfort.....

We arrived with in the middle of the night with several problems, among them lost luggage. We needed help with several things during our stay, none of them specific to the hotel. The Assistant Manager and front desk staff went out of their way to help us with everything. It is this friendly and caring service that brings us back year after year.

Too loud. Don't stay here. The parking lot is always full from the nearby Denny's and service is slow. Always a lot of traffic noise plus the clientele is unsavory; loud cursing into the night and police had to be called to deal with some junkies staying there.

Great location-easy drive to all the sights. Target was a block away which was helpful. Updated & clean rooms, nice shower. Staff was friendly. Located on busy street, some traffic noise but quieted by bedtime. Stayed 6 nights and not having to pay to park was a plus. Room service from Denny's was a nice perk but no microwaves so couldn't heat up leftovers. Very pleased with our choice.

easy access on and off freeway, large room with good lighting and tabletop space, large bathroom with enclosed sink and separate vanity area with another sink, plenty of free parking, restaurant next door (Denny's)

Our family spent one night at the property. We were charged $25 for our service dog which was not expected. Also a guest was smoking marijuana right outside of our room. I understand marijuana is legal now but would expect the hotel to designate smoking areas do as not to disturb the majority of guests. Anything you read about the parking...Believe. It is not ample and due to the fear of losing our spot, we did not leave after 6:00 P.M.

Our softball team stayed for a few days while we were playing in a tournament for our daughter's softball tournament. Our stay was good and the rooms were ok. The rooms were on the small side and the place wasn't in the best area but wasn't bad for the money.

Depending on what you need, this can be a good location. The staff was nice, there is a Dennys onsite, which is handy. But the towels are not soft and fluffy. They have a basket weave on the ends which make it not feel soft or absorbent. The blankets are rough and really thin. The shampoo and conditioner are the smallest I have ever seen. it is almost impossible to get anything out of them, certainly not enough for two people. The parking spaces are too small to be able to get out of the side doors. The bed was comfortable and the air conditioner works. It can be noisy in most of the rooms, (take a white noise maker) because the road in front and the freeway behind it and it's not very soundproof. There appears to be no elevator in the two floor area by the office and pool. (There is a separate tower beside it.)

Witnessed alot of what appeared to be hooker activity . Non smoking hotel yet pot filled the air. No breakfast they refer you to denny's next door. Room was ok except housekeeping walk in without knocking or announcing themselves. Someone knocked on our door at 330 a.m..

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Dear Hawaiin2016, Thank you for your feedback. We apologize for the inconvenience of other guest smoking around the property. We are non-smoking hotel and we will closely monitor to keep it that way. As for housekeeping, we will ensure they are reminded to properly knock. Please call me at any time to discuss further. We hope you are able to stay with us in the future .

First, we walked into the lobby which is beautifully appointed and offers free coffee and water. The staff was absolutely brilliant. They were extremely welcoming, expedient, And full of smiles. When my friend and I entered our sweet new were pleasantly surprised with a huge bedroom with a king bed and a full on suite bathroom when we entered the next room which has a queen size pull out sofa the room was absolutely gorgeous. The rooms were meticulously clean and well suited. The pool and spa area is gorgeous and there's lots of good vending, plus a Denny's restaurant. We actually met the general manager, Eric was an absolute delight. In addition when we ate at Denny's we also met George the manager of the Denny's who also was extremely lovely and chatted with us while we were there. We went for just a couple of girls day but if you were a business traveler you would enjoy this hotel just as much or a family with children as well. Couples definitely check out the marquee suite!

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Stachia - We are happy to hear you had a great experience and that Eric and George provided great service. Your business is very important to us and we value your feedback. Thank you for taking your time to review our property. We hope you to see you soon.

The location was not the best - next to a busy street (but you could have guessed that by the maps and pictures). The standards in the room were good: clean room, not too small, nice bathroom. Felt like the walls were really thin though. It bothered me that we were feeling unsafe. Drug dealers in the parking lot and one night heard loud screaming of a woman and a man in the room next to ours. First hard knocking on the door, then loud screaming and loud bang, then the woman screaming for help... We did not know what to do, since we were scared that if the loud (and i suppose aggressive) person heard us react, we would get harmed. Also, we thought that the security would have seen the argument on the cameras (there was a camera right in front of our room and the people's next to us) and have done something - never did anything. We did not want to interfere because we were scared ourselves. That definitely made my memories of the hotel not the best. I would not stay here again, because of the lack of feeling safe.

I stayed here with my fam and one of the beds was super dirty with hair all over under the top sheets and the tub also had hair. I called the desk and never did he apologized or asked what could he do to make it better so I asked for all clean sheets and blankets for my 2 beds. I worked that day then drove to LA and then to make my 2 beds. I asked if I could talked to a manager and for my surprise he was the manager so rude and and unprofessional. I work for a Best Western Plus “front desk clerk” and let me tell you, I do a lot way better when a guest comes to me with a complaint. I do apologized and right away try to make it better. Not sure how you guys can be part of Best Western. I do have a video if you guys would like to see it.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Dear 96martin69 Thank you for taking the time to provide feedback on the overall room cleanliness. I understand how frustrating it can be having to experience that after a long day from work. Please accept our apologies for the inconvenience over the bed cleanliness and how the incident was handled. That is not to our standards and I will communicate with our team to improve for our future guests. I hope you are able to give us a second chance to provide better service. Please feel free to contact us if they you would like to discuss further. Kind Regards,

Stayed here for a business trip, the room was nice, king size bed, small fridge, nice bathroom setup. Check-in was easy and smooth Breakfast was included - limited menu on what you can get Only issue we had were the fires on the other side of the 405 but this is not the hotels fault.

Front desk booked my shuttle to arrive at 4:30pm when it didn't arrive on time I called the shuttle company and they just had no reason why they did not bother to show up, were unapologetic did not care! I begged staff to get the manager to help me . My flight to Australia from the USA was leaving in 3 hours I was travelling alone with my 9 year old, I begged the manager to take me to the airport they have a shuttle right there! My luggage would not fit in an urber , He said he can't insurance won't insure transit past 10km ( what a crock!!) He dropped me and my daughter at a bus with 6 oversized large pieces of luggage . He was obviously too lazy to drive to LAX!! I'm pregnant in my first trimester the stress of all this was completely unacceptable I will never stay at a best western again. Heartless!!

yeghyay, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Bronwyn, Please accept our apologies for the inconvenience you occurred with the shuttle reservations that you had. I hope you understand that we are not able to shuttle outside the certain 10 mile radius of the hotel with LAX being 17.7 miles. The FlyAway terminal which provides direct transportation to the LAX was an alternative that we were able to accommodate. Please call me at any time to discuss further. We hope you are able to stay with us in the future Eric Yahyayan Best Western Plus Carriage Inn 818-787-2300

We travel to Sherman Oaks annually to visit the grand-kids. This Best Western was selected due to the short distance to their home. The bathroom facilities have been upgraded since our first visit two years ago. The installation was not the neatest and the faucet to turn-on the water was extremely difficult to pull to turn on. Generally, most everything else was adequate. However, there is no microwave in the room. The refrigerator is good. Large enough to keep snacks chilled. There are table lamps at each side of the king size bed but no reading/floor lamp at the easy chair. Some of us need more light to read . Complementary copies of the USA Today newspaper were provided Monday thru Friday. Otherwise there were no other papers available, even on week-ends. There is a Denny's restaurant as part of the property; food and service there was good and AARP members can have a 15 % discount on their order. But you have to ask for it.. Otherwise there are no restaurants close by.

Great place for the price I enjoyed my stay... The front desk is helpful definitely recommend this place... restaurants and shopping within walking distance... rooms were clean beds are comfortable what more could you ask for...

Everything that this hotel provided was excellent. The cleanliness and housekeeping were excellent. The location was wonderful, close to the 405 freeway but that did make it a little noisy. We were happy with our stay but felt the value was not as good as similar properties. At this price point, some of a microwave, a complimentary breakfast, a hot tub and a bathroom fan should have been expected.

The rooms are very clean and look great. The shower heads are high enough so that a tall person doesn't have to bend in half to take a shower. Parking is great if you get there early. Check in/out was very easy.

We stayed here for our son's engagement party, because it was close to his house. The staff was very friendly and we had a great time. There is a Denny's in the same parking lot, but no breakfast service at the hotel. I would stay here again.

I booked this hotel on Hotels.com. I'm taking a class at this hotel, and will have to return to this place on Wednesday, Oct. 9 for the rest of the class. They're running a special right now, where if you stay 2 nights, your 3rd night is free. There even was a notice of this at the front desk. When I asked for my 3rd night free, I was told NO - you have to book directly with BW and sign up for BW rewards. There was no excellent or even OK customer service! I had requested a handicapped room, as I had my hip replaced a couple of months ago and I need a high toilet in my room. Throughout my visit from Oct. 2 - 6, 2019; there was a distinctive smell of marijuana near my room (102). I don't know if it was coming from people smoking above me, or from the workout center in room 101. The faucets for the shower in my room were confusing and I could never get a warm water temperature for showering (even the maid didn't know how to work it). I found german cockroaches and earwigs in my bathroom whenever I entered it - which was often, as the meeting room for my class was just two doors down. I suggest to others who might be thinking of booking this hotel to bring your own blanket. When I turned the heat on one night, the smoke and smell that came out of the heating unit was too much to really get a good nights rest. No matter where you are in the hotel, there is a lot of traffic noise!!!! I cannot stress this enough. You are right between the I-405 (behind the hotel) and Sepulveda Blvd. (in front of the hotel). One of my nights there between the sirens from police and fire and the drag racing that appeared to be happening on the street left me tired and worn out the next day in class. (We heard it in the meeting room/classroom) every day - even when the door was closed. One night there was an AA meeting or a Scientology meeting in the meeting room after our class was finished at 6:30 p.m. This meeting lasted until 10 pm, and some of the attendees of that meeting brought their small children who were running up and down near my room riding a big wheel and making noise. On my last night there (Saturday, Oct. 5th) there was a car in the handicapped space I had been using. The car did not have a handicapped license or placard and when I brought it to the attention of the man at the front desk, he wouldn't call to have the car towed or help me in any way at all. Save yourself the hassle - as you won't get much rest at this Best Western.

I met my parents for the night in LA, and this hotel was absolutely perfect for us. It offered a suite with a pull-out couch so that 3 of us could stay in one room, with 2 separate areas for sleeping. It's very convenient, only about 20 minutes from the airport, and 10-15 minutes to the cute beach town area of Manhattan Beach. There's a cute wine shop half-mile away, as well, which offers tastings, food, and a full shop of great wines. (Sharma) One thing we really appreciated was the blanket for the pull out bed was in a sanitary bag to show that it was cleaned between uses. The remote was also in a bag to show it had been cleaned. That was something I hadn't seen before and really appreciated. The bed was comfortable for being a pull-out. The road noise was not noticeable in the room. Parking is free and in an underground garage, which I appreciated. The breakfast buffet is quite extensive. I was particularly impressed with the fruit salad, which included an array of fruit, including dragon fruit, mango, pineapple, melon and oranges. I like to refill my water bottle instead of using single-use plastic, and they offer a water refill machine in the lobby. I would definitely stay here again when I fly into LA for the night.

We have stayed here before and we enjoyed our visit. This time we noticed that the carpet was very worn and spotted, and the furniture was also very worn and tired looking. We do like the fact that Denny's is next door, but the price of the room was way too high for the condition of the room. We did have a quiet room (115) that was in a corner and had a little patio in front of the door.

I would recommend this hotel very clean and they made it so easy to enjoy my stay. We were able to purchase my family's tickets for Universal Studios and not need to stand in line at the ticket booth making our day that much more enjoyable

Good location, staff was very friendly cleaning crew was also very friendly. The Denny's restaurant next door is a good place to eat. If you go in there ask for a gentleman named Jason great. Great pool.

We stayed here at the end of our rte 66 road trip . The motel is getting a little old but was clean and comfortable. There is no breakfast or restaurant options but a Dennys next door which has great amercan food 24 hrs. Ask for Manny , the waiter, a real special guy . The pool was small but with a deep end , the kids loved diving in . A cheap launderette onsite was really useful. The carpark as I've read previously on reviews was busy but we never had an issue parking our Chevy Suburban . Overall I gave it 4 stars, would have been 4 but for a local stealing ice at night and a guest ( legally in California) smoking pot on the landing , which wouldn't have been an issue but it was wafting under our door.

First, this a great value. It is Los Angeles so traffic is unpleasant. For the San Fernando Valley, this is a great gem. The room was a Two bed Queen. It is an older motel. But, outstanding. The front desk at check in was efficient and personalized. Weekends are crowded. There is limited parking too many guests so few spaces. I want compliment the Saturday night manager. We come back very late. With a quick drive around, I could not find a space. I approached the office to seek an answer. As soon as I asked. The night manager volunteered to give me his space in front of the office. No resignation in his tone. He just did it. I will stay again due to the staff first and location second.

We stayed here in Sept 2019. Slept like a baby. Very quiet. Good service. Basic but nice rooms. Lovely pool. Workout room. About 12 min Uber to Universal studios and 20 min to Hollywood sign. They also are not rushing you out in the morning. Only thing is the neighborhood, its a little sketchy (not dangerous, just with substance abusers here and there)...not close restaurants, just Denny's which is a local hangout. There are only two close gas stations, so if you want bread or sandwich stuff you will have to find a grocery store pretty far away first. I'd come back and most likely will!

Updated modern rooms and surprisingly quiet. This Best Western has everything you could want from the pool/hot tub to an on-site Dennys. The front desk staff were all so fabulous. Professional, genuinely friendly, helpful and able to multi task with ease. Very knowledgeable too. Great customer service!

Clean large room and very friendly and helpful staff. Pool area very pretty and the water is lovely and warm. 2nd visit here and won't be our last. Close to the highway and good position for getting around. Dennys next door as the hotel don't provide breakfast. Looking forward to our next visit.

This Motel is located just of the freeway. The rooms are clean and very nice. The entire structure is modern and well maintained. In the structure there is a nice an clean pool and a Denny's restaurant that is very convenient if you travel and need to stop. Very recommended for families with kids

I was very pleased with the appearance of the motel when we arrived. The room was very clean, the staff was very nice and it was located in a good neighborhood. I also appreciated the free parking on site. We will stay there again for sure.

I stay in the BW quite a bit. I was not impressed with this one. They don't have the free breakfast you have to go next door to Denny's. The pool is small and there were never any towels available. The rooms have paper thin walls we could hear every thing from the next room. Also every car and truck that went by.

Family friendly with a good price. Rooms clean. Wifi worked good. Easy to get off and on Sepulveda to access LA attractions. We never used pool but others seemed happy with it, Room service is actually delivery from the Dennys next door and was good. This hotel was a good, safe home base for myself and daughters to explore LA. Would stay again.

The Carriage Inn is remarkable in its selection of staff. When you are greeted by ROBERT AND APU , you feel like you're part of a family. A new staff member JAMES offers the same kind of feeling. In short, staff is outstanding. Accommodations are tasteful and comfortable. Rooms are well kept and always clean. What's more, there is a sense of feeling safe on the grounds of the motel. On top of everything, the location is superb: easy access to West Los Angeles and the beaches and a short trip to Hollywood and its offerings. Just a comfortable place to stay.

We had no problem with the Best Western. When we arrived there was a problem with our reservation but Triston in reception got everything taken care of. Our experience was great and the room was clean. Will definitely stay again.

My boyfriend and I stayed here for a weekend while attending a wedding close by. The staff was extremely friendly, the room was very clean and comfortable. The room service from Denny's was a definite plus after coming back from the wedding! Highly recommend Best Western.

Check in was efficient. Room spacious and clean. Housekeeping excellent. All amenities provided - pool, fitness centre and free parking. Attached restaurant of Denny's is also available. We ate in it once - lovely staff and varied menu but just not for us. Target shop a few minutes away. This hotel was good for us as we had hired a car and drove to all our main tourist points. 20 mins drive to Mann's Chinese Theatre Hollywood and approx 30 mins to Santa Monica. Very easy to get onto 405 and 101. Excellent shops, bars and restaurants in Van Nuys and Ventura - 5/10 min drive from this hotel. This hotel was perfect for us and in particular the staff in reception were excellent. Think it is the best way to see LA as hotels in Santa Monica for example are very expensive!

We were here for 2 nights and had a great stay. My wife was unfortunatly sick, but the staff helped us very good. Very kind en helping people that went out of their way to help us. I reccomend this hotel.

The hotel was clean, the rooms were clean. The staff was friendly. It was a short distance drive from popular attractions. The pool are was nice and clean. The hot tub area was kept clean, the one downside was there were no towels later in the day. Good recommend to friends and family. They are pet friendly too.

This hotel is no quiet oasis, but it surly serves its purpose. The Rooms were clean and the bed was comfortable. The traffic noise is a little much at times, but what can you expect being in the middle of the city and right next to a major freeway. There is also a large fire department nearby and they do what firetrucks do. There is a Denny's restaurant in the parking lot, the food there is ok at best and the staff is not horrible and they are not great. There is a gas station right across the street. The Hotel staff have always been professional and helpful. Overall this is a good place to stay, just don't expect the normal BW Plus from this one.

We stayed at this Motel while visiting Universal Studios, Hollywood, Santa Monica Beach and Beverly Hills. We got a room behind the pool on the ground floor, and we were very satisfied with that. No disturbing noises from the traffic. The bed was comfortable. Nice bathroom and shower and everything seemed clean. The aircondition worked well. Although we felt the room was clean, we noticed a little unpleasant smell in the room when we used the aircondition.

The hotel is located between 2 large roads and some of the rooms are probably affected by the traffic noice. We were lucky and got a room that was located in an area away from the traffic. The room was great, with a comfortable bed and AC that was not blowing directly towards you when sleeping. Updated bathroom-area with 2 sinks. Furniture seemed to be quite new and everything were kept clean and spotless. A Dennis diner located in the same property and Target 10 mins walk from the hotel.

We needed a value hotel within close proximity of Burbank Airport. this motel served it's purpose. It was clean and comfortable and around $50 cheaper than hotels in LA and hotels closer to the airport. The front desk service was stellar..the rooms were clean and smelled nice. If you have trouble with stairs...this is a motel, so there is no elevator..that would be my only caution about this place. Overall, it was a great option for our family.

This is our second time staying here this time four nights we highly recommend this location for its central location to LA. Clean rooms and friendly staff. We had to use the washer machines and dryers for our laundry and the machines are well kept

My husband & I stayed here for 3 nights. We booked a King bed room last minute the night before arriving and the rate wasn't bad at all. We arrived way before the check in time of 3pm (I didn't call ahead to say we'd be arriving early). The front desk told us to give them 90 mins to prepare a room (my husband and I aren't picky). Conveniently, we ate breakfast at the Denny's located right on the property. I don't think we actually waited the full 90 mins, as our room was made ready fairly quickly. The room was clean upon arrival. Housekeeping was good. The traffic was somewhat loud but that's expected because of Hwy. 405 and Sepulveda surrounding the motel. My husband and I were able to walk across the street to the Target, and Uber drivers easily located my husband and I for pick up at the motel. Overall, we had a great stay and we would stay there again.

Surprised by how nice this hotel was and how accommodating the staff were. Parking lot was full when we arrived at 11pm but staff happy to show up were to park and were the room was. Clean, quiet and cozy room. Vending machines and laundry. Didn't get time to use pool or any of those things. Was only there for a short nights sleep. Enjoyed breakfast at Denny's. Would recommend and would stay again on my next road trip.

We had a great stay at this best western plus carriage inn hotel. The staff was all very helpful and answered any questions that we had. The neighborhood felt safe. Even though the hotel was close to the interstate we did not hear the traffic.

What a trip to see this site has been remodeled with the traveler in mind. Favorite is the ottoman. I was staying regularly at another hotel and they remodeled and eliminated their ottoman and bathtub. Was very pleased you had kept both in your remodel. The separate bathroom sinks is wonderful. I had never seen that before. Nice large size mirror while some hotels have you rely on the bathroom mirror only in many cases. These may seem like small things to be pleased about, but they seem to be disappearing from many remodels.

It was a good stay, it was nice having a Denny's right next door. Bed was very comfortable, only issue was the doors had a lot of open spots, so outside noise and cold air would come in. All in all a good place to stay.

I loved the grounds, beautiful! I had read reviews about noise being an issue but I couldn't hear anything in my room, not a problem. The room was clean, amenities were convenient. The staff was helpful when I had questions.

The location is near highway and busy street. I was waken up by street noises in the morning which was the first time experience for me when staying in a hotel paying close to $200. Parking slots are not enough for both hotel guests and Denny's restaurant patrons on site

The sound insulation in hotels is a problem altogether too often. In the case of this motel it was the entry door and window which allowed traffic noise from the street - which is at least 100 feet away as we had a room at the back of the parking lot - to be quite obnoxious and disturbing of sleep. Initially I was convinced the window must be open but it wasn't. The room itself; a king bed room; was fine, well up to standard for this class of motel. The bathroom was clean an functional. The fridge was slightly noisy but okay and it worked fine otherwise. The TV remote had no means to access any form of program guide and as out-of-towners unaware of the channel line up this was a hassle. Check in was efficient and friendly. The vending and ice machine area is secured so you need a room key to get ice. It would have been nice to know that before I trekked over with an ice bucket. Parking was no problem although we seemed to have picked a night when a preponderance of customers had large pick up trucks including a crane truck parked right in front of our room (which was obtrusively loud when the driver started it up and left it idling for a long time early in the morning but that gets us back to sound insulation issues primarily). I wouldn't want to stay here again as we didn't sleep well due to the noise.

This hotel is pet friendly. We have a dog, but our room smelled very strong of pet urine. The window did open, but the noise from the freeway and safety reasons kept us from leaving it open at night. I did spray some lavender oil spray around the room to cut mask the smell for sleeping. There is not enough parking for the hotel, so we had to park quite a distance from outperform room. The 2 dogs next door barked quite a bit, but quieted down for sleeping. Their owner stood outside the room smoking, although it is a non-smoking area. The hotel manager (owner?) did not ask how our stay was when I che led out, otherwise I would have let him know my thoughts.

My room must have been a hundred feet from the freeway - awful noise. Didn't sleep well all night. Traffic noise, motorcycles, sirens - you hear it all! I pre-booked for 2 nights - left after the 1st and got a refund. No breakfast - very high rate for this not be included. The room nice enough but that's about it. Even though I pre-booked, due to our later arrival in the evening, we received a room in the back right near the freeway. I can only assume that walk-ups that arrived before we did got better rooms. I put a Do Not Disturb sign on our door. In the morning while we were still in the room, Housekeeping knocked on the door at 10:30 am, I yelled at "we're still in here", they knocked again, I responded a 2nd time, and then they just opened the door and walked right in. I don't think that's ever happened to me. They should not be ignoring the signs on the doors.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
dcwoodley-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were not happy with your stay. I also apologize for the bad experience you had with our housekeeping department. We will remind them to be aware of the DND signs.

Great attention to the details; large shower head, lots of mirrors, good water pressure, nicely decorated, good lighting, black out curtains, very clean, good pillows, cold refrigerator, friendly staff!

It's a nice hotel. Nice pool area. Nice snack area. A Denny's restaurant at the hotel. Which also serves cocktails. The rooms are fairly large. Comfortable beds. The only downside is the noise. The hotel is directly off the 405 freeway, and on a major street Sepulveda. Sirens , honking, and lots of traffic noise day and night. Late in the evening finding a parking spot can be difficult, if not improved.

Front desk staff Apu stole a $50 deposit. Manager stuck up for him. Manager made up reasons to kick me out after I started using up the free nights I've earned. It's noisy as crap there. They kick me out for made up reasons and were supported by corporate in doing so. Don't let them get u fellow business travelers!!

Eric Y, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Connector37242591612, Thank you for bringing this matter to our attention. I apologize you are not happy. Thank you.

I expected more from a Best Western Plus. It is similar or less than a regular Best Western without breakfast. Bed was comfortable however pillows are tiny. The room as clean. Not a great location, hard to get into parking lot in a noisy location.

Was pleasantly surprised with the hotel room after seeing the outside. Besides a couple minor decor/paint touch-ups needed the room was great. Fridge, coffee maker, safe included. No breakfast included but Dennys is right next door. GPS tells you to take a left off I-5 but it's a right..

I had never stayed at a Best Western before we have been pleasantly surprised on all fronts: *Our room was tastefully renovated with high-end fittings, *the room was extremely clean and fitted out with fresh new linen and towels, *the amenties in the room were great quality *the beds were really comfortable and finally we found a hotel with firm and perfect pillows rather than the flat pancakes we've been experiencing *the reception staff were friendly and efficient. We are having a great stay.

Location good, staff friendly & helpful, we had no problem w/ parking but lot did fill up Sat nite. Room was clean, comfortable. Bathroom looked newly remodeled. Area felt safe; some good restaurants in the area on Ventura. Some road noise but we had no trouble sleeping.

We were very pleased and would definitely stay here again. Room was clean and exactly as pictured. We were promptly given more towels when we asked. Landscaping is beautiful. We ate breakfast at Denny's each morning and had an outstanding waiter. Our only slight complaint would be that parking can be challenging if you get back to your room too late. That being said, we always found a parking spot.

Family getaway was a great experience. The hotel staff were very nice and helpful. Our rooms were very spacious and comfortable. The kids loved how comfortable the beds were and had a good nights rest. Jeffery was very helpful in helping us get to our location and what routes to take. I would definitely go back for a weekend getaway!

Eric Y, Assistant General Manager at Best Western Plus Carriage Inn, responded to this review
54carolyne - Thank you for taking the time to rate and review your recent stay with us. I am happy you hear your family enjoyed the getaway. We strive to provide great customer service. Your feedback is greatly appreciated and valued. We look forward to your next visit. Thank you, Jannet Jara Assistant General Manager

Friendly staff and speedy service. They put the customer first. The hotel was easy to find with plenty of parking. There's a restaurant right next door within walking distance; very convenient. Would stay here again.

This is my go-to location in the LA area when I need lodging.I've born a client there for many years, and it seems they keep getting better. I have recommended this hotel to many of my family and friends who also have been pleased with their accommodations

Talk about location location location! I enjoyed staying at the Sherman Oaks BW Plus because of the, conveniences to shopping, restaurants, and the highways; which made it a breeze to get around. They were accommodating to my dog, by having small plots of grass and trees around the entire property. My room was also very clean and spacious. If you're looking for a quiet, secluded hotel getaway, this is not the place, as it is on the very loud and busy Sepulveda Blvd... they also have ear plugs in your room.

Stayed one night here for a local job at the Skirball Center. The hotel is convenient to Skirball, Getty and many other LA attractions. Staff were friendly and efficient, the room was clean and recently updated. I would definitely stay here again for any LA business or leisure stay.

I have stayed here many times over the years; I was extremely impressed with how all of the renovations turned out. The rooms are comfortable and staff are always friendly. The location is perfect for accessing the rest of the San Fernando Valley as well as Downtown Los Angeles. Be advised there is not a ton of parking so if there are multiple vehicles it can be a little tight if the hotel is busy. But that should not be a deterrent!

Grant B, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Kelsey P, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 818-787-2300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Grant Brown Best Western Plus Carriage Inn

I was looking for a room last minute I happened to see a price online. I called an Tim was able to help me with getting situated with a room at your location. I was very happy am pleased with Tim's customers service an I will definitely be back!

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Nessa1103- Thank you for taking the time to rate and review your recent stay with us. We strive to provide great customer service. Your feedback is greatly appreciated and valued. We look forward to your next visit.

Staff was very helpful nice and willing to help without a question we stay in a lot of hotels for work and play this location has been the best as far as staff goes hands down . Smiles beautiful and helpful is the best way to put it . Check inn was perfect we got there and it was a nice and refreshing check in with good people made our trip easier to handle

This is a very nice place to stay near Hollywood. The rooms are spacious and clean. The outdoor pool is very warm, even in February, with a nice hot tub. Best of all, there is safe free parking! The staff was friendly and helpful.

Perfectly reasonable hotel. No free breakfast but an adjacent Denny's. The two nights we were there one of the two washing machines was out of order, and the day I tried to dry laundry both dryers were on the fritz...

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for your feedback. We will contact our vendors in regards to the washer and dryers, that way they can swap them out for some updated machines.

I was staying here between the dates of 2/15/19 and 2/17/19. The staff and especially the front desk managers were more than nice. The service was amenable and Rachelle even replaced my free breakfast voucher when I happened to misplace my first one! Definitely staying here again. Thanks guys!

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for choosing Best Western Plus. I am happy to hear you enjoyed your stay. We look forward to having you stay with us again.

As a Diamond level member I stay in a lot of Best Westerns. I was very impressed with the professional service and attire (coat & tie) of the staff. I also liked the classy bathroom mirrors with the indirect lighting. My only concern was the parking. With sharing a lot with a 24-hour Denny's restaurant next door parking was always tight and I sometimes had to park a long ways from my room.

Stayed for 3 nights with young family. Hotel is well-located and clean and provided exactly what we were looking for. Staff were helpful and courteous at all time. However a couple of points: 1: there was a strong smell of weed in the lift and corridors, which seeped into our room. It may be legal in CA but wasn't very pleasant with 3 kids under 7. If people are going to smoke then it should be restricted to their rooms or some sort of separate area on the premises 2: the heaters in the room emitted cold air when they were off (surely if they are off they are off?). When we turned them on, the rooms warmed up but the heaters were extremely noisy, which did make it hard to sleep at times.

Nice room, reasonably priced for the area. Convenient location. Room was very clean and well appointed. The bed was super comfortable and the bathroom sparkled. Staff were friendly and efficient during checking in and out. Plenty of parking. I would consider staying there again.

I stay at Carriage Inn each time I come in to the Valley. Front desk people are friendly and anxious to accommodate in any way they can. The rooms are attractive and housekeeping is excellent. There have been many upgrades and improvements which make the stay even better. A friend recommended the hotel and I have been coming ever since. It is a good value for the money.

A little noisy as it is close to the freeway and Dennys is in the parking lot, but room is comfortable and clean, the staff is nice and the price pretty decent. The bed was nice and checkout was quick and easy

My son was having surgery and this was the closest hotelto the surgical center. It was a esy check in and check out. I was able to get some sleep and I felt very comfortable. I brought my son back to thehotel after surgery. It was close to get food take out and close to everything I needed.

We stayed one night and chose this hotel on their dog-friendly policy (2 dogs up to 100 pounds each allowed at a rate of $20/night). As mentioned in other reviews, the lodging is located tight up against the 405 freeway, bookended by busy Sepulveda Blvd. out front, making the noise level high. And we were in a room not facing the freeway. The room was clean and comfortable, updated, with a soft bed (our preference), although the water pressure in the shower was basically non-existent; and staff at the front desk were welcoming, helpful and friendly (the clerk gave us great advice for dinner - try Maria's Italian Kitchen, Encino!). The dog-friendliness at this location is not great. No dedicated dog area and few spots for dogs to do their business. In fact, much of the green area, while attractive, is only a thin strip of plants and fake grass lining the parking lots. The Denny's on site was terrific. In a pinch with dogs, we'd stay again, but only at the expense of a good night's sleep.

Nice landscaping, good room upgrades, good service. Convenient, but noisy, location. Rooms do a pretty good job of keeping freeway noise out. Overall, good for quick trip to visit friends or family. Nice coffee machine in lobby.

Stayed here several times. Good quality motel. Would stay again. Pros: - pool is a decent size - plenty of sun for tanning - rooms are newly updated - grounds are kept very clean - staff are great - Dennys on site - laundry for longer stays - couple of hummingbird hang by the pool occasionally Cons: - parking (welcome to LA) - rooms are a little noisy - quality of shampoo and conditioner could be better. (Not a fan of the citrus) - Had our car hit and run in the parking lot. Got to visit the local police detachment for police report.

I love this hotel amazing staff and I just feel like I'm at home I have no complaints. Very helpful staff and when I need to check in early they will work hard to get me in and even a late check out is an option that way I am in no rush.

close to freeway Denny's on property very clean, big rooms pet friendly keurig coffee maker in room frig in room no microwave in room but they will bring one if needed. nice pool ,parking kinda tight but plenty of spaces.

Great place to stay if you are visiting the area. Clean Hotel with great Service. The Denny's attached is convenient, and has some great food. There are pleanty of other shops and activites in the area as well.

This is a really nice hotel and wasn't too expensive for the location. You are just minutes away from Universal Studios and downtown Hollywood (pending traffic). The parking is a little tight but I was able to park our long bed full size diesel Ram pickup in the parking lot There is an on-site Denny's restaurant which is super convenient. And there are two fuel stations right across the street, but neither of them sell diesel fuel.

This property is well situated for people visiting UCLA, downtown, Universal Studios and areas like the Santa Monica Promenade and Pier. The hotel is clean, free parking, nice gym and business center. The staff is helpful and friendly, all around nice balanced property.

Wonderful clean and functional rooms. Friendly and accommodating staff. All the advantages of the big box hotels at half the price. It's the way to go,especially if you have to stay for a longer time. Free coffee and refrigerators in each room

Besides the location that close to Highway and busy street (some noise), the room itself is clean. They always make sure that guests have adequate bathroom necessities (they gave us more clean towels, shampoo, soap). Coffee always provided each day

This hotel was in a great location for us. The staff was great, it was extremely easy to check in, it was a nice room, very clean and comfy. The bathroom was clean and newly remodeled. Unfortunately, I did not notice how loud the traffic was until it woke me up at 5:30 in the morning, it was actually so loud I couldnt go back to sleep. I was only staying the one night so I didnt tell the staff.

We stayed here for 4 nights holidaying from Australia. Nice clean room, comfortable beds and close to attractions without having to stay in heart of LA. Pool and spa were lovely & heated. We used them at the end of our busy days. Denny's is right next door so we ate breakfast there as they didn't offer any breakfast. Overall a pleasant stay.

When we arrived back at the Hotel your parking lot was full with people parked in the middle of the lot, fire lanes and red zones. I contacted the front desk and they had us park in front of the office and promised that our vehicle would be ok. The next morning as we were checking out we noticed that our vehicle was damaged. I informed the front desk and the person on duty was very Condescending even suggesting that our vehicle was already damaged which it wasn't and he Al's in a way was suggesting that we knew it was already damaged and when I suggested that the Hotel was partially to blame because of the parking he started making excuses to include saying that they can allow people to park in red zones and fire zones because it's private property. BS he didn't realize he's talking to a informed person who was on several planning committees when it comes to Codes and ADA. So I'm done with Best Western but because of the loss of property I'm going to be a thorn in your face.

Great place to put people up, great location, always friendly and very helpful, from Robert, Apu and Jeff at the front desk to the wonderful people who amazingly made our rooms look fantastic each day. Thank you all, great job!

I am actually still currently here oj my honeymoon but wanted to remember to review this hotel. Great value for money and a great location to pretty much everything. Rooms are a good size and very comfortable. The busy road doesn't affect your sleep at all and the pool is great. 15 minutes from universal and walkable to a local target shop. Dennys on site is delicious with friendly staff and a great budget. One of the few hotels that doesn't charge you to park or have hidden resort fees. Parking is plentiful and I would have no issue telling anyone to stay here when they visit LA.

Stayed here with family during a weekend visit. Rooms were clean, comfortable and quiet. Bathroom were clean and standards for any hotel . Adjacent to 24 hrs Denny's is perfect for anytime breakfast. Really close to Universal studios and great Location, location!!

We stayed here for two nights so we could see the parts of LA we came for (Beverly Hills, Hollywood, Santa Monica / Venice beach). The location is absolutely incredible - we could drive to any of the named locations above in 25 minutes no problem at all. It is in a nice safe part of LA and the car park is big and secure. We were upgraded and given free breakfast vouchers for the Dennys restaurant which is on site (also very good service). Our room was immaculate and very spacious / modern - had everything you'd expect including a very nice coffee machine :) No noise, no complaints and no suggestions for improvement which is rare for me. Price for this stay was mind boggling! So cheap (we did a Saturday and Sunday night) and the value for money is just great. First review I've given 5 stars on our 5 week trip around USA. Highly recommend.

Our room was quite noisy. We could hear the street traffic all night. Luckily the AC was just as noisy so it kind of equalized the car noise a little. The bed was extremely comfortable. The room was clean and cozy.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
T L- Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. I apologize or the noisy AC unit. We hope you will give us another try to provide you with a better experience.

Some friends and I had received a callback to come on a game show that filmed about 15 minutes from here. Our call time was pretty early in the morning so we stayed here the night before. The location is convenient to most of Hollywood, Burbank and LA. My family and I stayed here previously when going to Universal Studios, Hollywood.

The rooms were clean and staff was very nice. The hotel is off the interstate and has a busy street in front of it. We didn't get much sleep do to the constant cacophony of noises. We were also disappointed that the hot tub was broke down as that was one of the reasons we picked this hotel. If your looking for an affordable, clean place and can sleep through anything this place is great.

My husband and I stayed here on our first four nights in California. It was a great base for visiting on son and other family members who live in the area and also Universal Studios. The room was clean and comfortable and check in was fast and efficient. The only negative was there isn't a complimentary coffee and bagel offered in the lobby. There is a Denny's right next door but we don't need a big breakfast just a piece of fruit or muffin would have been a great addition to our stay.

To all the 1,2 and 3 star reviews....pffff! You're a bunch of complainers! This hotel is great!!! The locations is awesome and in the middle of everything. We were a 15-20 minute drive to everything! Chinese theatre,the beach, Beverly Hills, Rodeo drive, Universal Studios. The rooms are modern, very clean and has all you need. The hotel staff was great. Check-in was a breeze. They have parking, a nice pool, a business center and a Denny's. These complainers are just being real difficult. I travel a lot and have stayed in plenty of places. Trust me, this place is great, affordable and modern. Highly recommend this place!!

Everything was clean and neat. The staff was professional and very helpful. I like that it was right on the bus line, made transportation easier. The business center had everything I needed to get my work done.

Hotel staff are very professional and efficient. Easy freeway access from hotel and located near local businesses, restaurants and entertainment. Hotel is nicely maintained with lots of great amenities.

5 stars for price and location. Best rates fpr AAA menbers & some other discount options. Have stayed here several times as well as other more & less expensive hotels in LA. This is now my go-to LA hotel. Dennys restaurant on premises, Chinese & Mediterranean restaurants diagonally across the street as well small gas station market. Close to everything in the San Fernando Valley, adjacent to 405, minutes from Ventura Blvd & shopping. Rooms always clean, lots of TV & premium channels, free WiFi, free easy parking, coffee in room and 24/7 in lobby. It is next to 405 FWY but if you note that you are a light sleeper they will put you in a room where you barely hear it or don't hear the FWY at all.

I was staying at this hotel for 4 nights, on the first night I noticed a couple of ants in my bathroom, but it was not a big deal so i killed them. On the second night, I noticed a huge amount of ants just flowing out of the bathtub faucet and it was disgusting. I went to the hotel front desk and spoke to the front desk manager Joel Guerrero. I was paying $179 before tax / night, I demanded a discount on my stay for the first two nights. After I described to him about the ant situation in my hotel bathroom, Joel Guerrero said it was the ants season in LA and it is totally normal to have ants in hotel, there is nothing he could do about it, and I can change hotel if I wanted to but he is not responsible for the ants in bathroom. He offered switching me to another room and 20% discount on the first two nights of the stay. But when I checked out, he refused to provide me discount on the first night, said he only agreed to provide 20% on the second night. He called me a liar and said I have no proof for what he said, it's his words against mine and there is nothing I can do about it. I asked him to pull out the security camera recording of the hotel lobby which would have recorded our initial discussion in the first place, he said the camera only has picture and no voice, it is my imagination that he agreed to provide discount on both days. He yelled at me and went back to his office and slammed the door. I demanded the hotel staff to provide me a complaint number, the hotel staff refused to help me and said they were busy and cannot look up for me. the manager came out of his room and threw his business card at me, told me to complain to whoever I want, and left again. He was disrespectful, unprofessional and rude. STAY AWAY FROM THIS PLACE.

Eric Y, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Kungpao_Shrimp, I would like to thank you for completing a review on the Best Western Plus Carriage Inn. I would also like to apologizing for not exceeding your expectations while you were our guest. I can appreciate how frustrating it must have been to have ants in the room and I do apologize for that. Please know that we do have a contract with a local pest management professional to try and prevent such occurrences from happening, so to hear that ants are still getting into our rooms is disappointing. More importantly, I apologize if our manager has behaved in an unappropriated way. We take strides to provide the very best customer service possible and such events need to be handled professionally with the upmost courtesy this is not characteristic of our hotel nor our managers, I am surprised to hear about this type of behavior from any of our managers and as a result matters like this will be remedied accordingly and improvements implemented to ensure that we do not have anything like this happen again. I want to thank you again for taking the time write about this and I hope that you will give us another opportunity to provide a superior customer service experience. Sincerely, Richard Asst. General Manager

DO NOT book this Inn on line unless you are sure that it is the Inn's online website. When we were booking this Inn we were on a web site, that offered what at first seemed like a reasonable price, but then when completing the reservation the price jumped by about $50. I called the phone # that was listed and was informed (I think it was booking.com) that the price increase was due to taxes and other charges. I called the Inn directly and got the room rate at the rate that was initially quoted through booking.com. The Inn was next to the freeway, freeway entrance and on a busy street, so be prepared for noise throughout the day and night.

Theres nothing in this hotel i would recommend. 1 - very loud location and it's open patio to street and parking - loud loud loud. The hotel even leaves a noise reduction for your ear, can you believe it? 2- smelly room and bed! 3- bed is as soft as you can imagine 4- i was worried for security as at night there was a guy at the parking using his cell and not even a guest, walking around very weird 5- traffic in the area is bad! Meaning bad! 6- front desk doesn't seem interested in making you happy 7- there's no elevators so if you get 2nd floor with huge bags no one will help you 8- they don't give you a welcoming water, so bring yours as there's nothing at the hotel room. There's an empty frigobar

Eric Y, Manager at Best Western Plus Carriage Inn, responded to this review
Dear ragdias, Thank you for completing a review on the Best Western Plus Carriage Inn. On behalf on our entire team, I would like to apologize for not exceeding your expectations. We will use your feedback to make improvements were needed to ensure our guests will have a better experience. It is our hope that will give us another opportunity to provide a better experience for you. Sincerely, Richard Best Western Plus Carriage Inn

Horrible customer service. What a Disappointment very bad management crowded parking. No breakfast option rooms are very small loud location the worst stay I've ever had at a best western in 10years never been treated so poorly be aware they will profile u and invade your privacy be aware I would not recommend anyone to stay here worst manger I've ever encountered No microwaves either stay away at all cost.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Carly m-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We're sorry you were unhappy,we will work hard to fix the issues you experienced.

Rooms refurbished, nice job. Good upgrade and very friendly service. Dog friendly resort is essential. Very nice landscaping, too bad the 405 is next door. Great coffee machine in the lobby. Will be back.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
garyfrank55-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated and valued. We look forward to your next visit.

We stayed here because of the loacation, which is great and easy on and off the freeway. Our room (116) was so quiet. Spacious and clean. King sized bed with good mattress. We really liked the fact there was a refrigerator, coffee maker, good TV and such clean carpets. Also like the fact that there were two sinks (one outside the bathroom, which had a sink also) so two people can get ready and don't have to wait. Great shower with nice towels that aren't paper thin. Good place.

Stayed here with family during extended weekend visit. Rooms were clean, comfortable and quiet. Toiletries were a cut above standard hotel fare. The adjacent 24-hour Denny's is perfect for those struggling to stay on East Coast time. Quick Uber to Burbank airport.

Our family has been staying here for many years but this year the accomodations have really hit a high note. Very clean and welcoming for a family celebrating the 100th birthday of our matriarch. Thank you!

Easy access from the highway and to the hiway... very clean room and courteous staf... just hoping the laundry area is open 24 hours, coz as a traveller, we usually use the service at night time. Benefit for us if it is open. But other than that, everything went perfect.. thanks

The staff were nice, the room was spacious and the location on a major road and just off an interstate exit ramp was very convenient. However, the room was surprisingly noisy. The first night the fan on the HVAC system would not stay on so we could not create "white noise" to ameliorate the sounds of cars, trucks, motorcycles and of people talking in the parking lot. They were able to fix the HVAC system so the subsequent nights were not too bad. But the rooms could use some sound proofing.

We had been let down at a previous hotel and had to find somewhere to stay for 8 nights - Wahid came to our rescue and was most kind to us...thank you! The hotel was like paradise in comparison to where we were supposed to stay. Staff were very friendly and the spacious room was kept very clean. Pool area was lovely, surrounded by palm trees and gorgeous flowers. Pool was heated. No breakfast but there is a Denny's close by and a Ralph's supermarket less than 10 minutes drive away. Coffee and other drinks are available for free at reception and there is a coffee maker and fridge in the room. Very close to Ventura Blvd, which has great shops, and is just off the freeway (but no noise from the freeway). We cannot recommend this hotel enough and can't wait to return :) Thanks again!

We really liked this property. Nice staff at check in. Clean, modern room. Everything was great. Definitely will stay there again. Wish they had free breakfast, but was told Denny's would deliver for free.

We have stayed on and off at this property for the last 10 years when coming to LA-Always Clean and great service. The recent upgrades to the rooms are very nice and create a modern space. We love Robert and Apu at check-in.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
327sylvia-Thank you for taking the time to rate and review your recent stay with us. Your feedback is greatly appreciated.

Stayed here for a couple of nights it was ok. Its right next to a Shell gas station and the freeway which was a huge plus. Denny's is on the property so breakfast was easy. They do allow pets the guy next door had a dog barking all night so my wife didn't get much sleep. The check-in office smelled like cigarette smoke both days. I had to use the washer and dryers which charge about 6 dollars (all quarters) a load which is crazy and they supplied me with change which was cool. The bed sheets were very thin. They had nice sinks, tv was ok but cable channels were average. Parking was tight. Overall it was ok some good things some bad.

We needed a place to sleep while visiting family in LA. This was located in a safe area and had free parking. Hotel was of a very good quality. Clean rooms, beds, and large room. We had a King bed and the location was just what we needed for our trip. Heard some City noise, but it got quiet and did not disturb our sleep. The Air conditioner worked very well. There were a few places located walking distance for eating and that was great, so we did not have to drive more than necessary in the LA traffic. (Former LA resident and do not miss traffic). Overall this was a good location and great price. The room also had a nice refrigerator which was handy for us. There is a Denny's next door which is very handy for breakfast. Cheers!

Pros: -Good Location with easy access to freeway -pricing -free parking Cons: -room always warm despite a/c on -a/c blew in my face all night -thread count on sheets must have been lowest imaginable because they were rough -purchased my theme park tickets here because of the perk of getting in an hour before opening but they messed up and it was very time consuming on my part to fix. -parking hard to come by if getting to room late.

Eric Y, Manager at Best Western Plus Carriage Inn, responded to this review
Dear jessicalcalderon, Thank you for completing a review of the Best Western Plus Carriage Inn. Your feedback is important to us and we will use the information you provided to improve our product and services to ensure our guests can have the best possible experience. We hope you will give another opportunity to provide a better experience for you and your family. Sincerely, Richard Best Western Plus Carriage Inn

The rooms are beautiful and spacious; the location is great for visiting the Getty Museum and other sites. The main problems is a lack of sufficient parking, which is important since there is no off site parking and the morning tea area. There are no microwaves in the room and the tea water is lukewarm. Coffee packets are good. I was disappointed that breakfast wasn't offered since usually the BW plus hotels offer breakfast. Most of the staff were helpful and excellent, but the evening check-in person was not helpful in giving directions. Great hot tub and nice pool.

I had the worst stay ever. Hall a/c broken hallway hotter than outside temp. Hallway had a broken mirror, noise automatic door to enter from the parking lot. Parking was the sh**. Room was on the first floor, one wall next to the boiler/laundry room. The other wall approx 8ft from the buzy street. The room 308 never got comfortable or quite it was either hot from the boiler room or cars, motorcycles, and trucks all night long, a/c always needing to run. When in bed the a/c blew cold air right in your face. We also found a huge bug in the bathroom. Took picture killed it and when we informed the manager no reaction from them no apoligize no nothing. The only thing they did do anything about was they gave us free ear plugs. NEVER NEVER AGAIN WILL I STAY HERE.

Eric Y, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Annette W, Thank you for completing a survey regarding your recent stay at Best Western Plus Carriage Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Plus Carriage Inn

Have had previous pleasant experience with Best Western Plus but thought I was taking a chance on this LA area property because of location and price. I am happy to say it was FABULOUS! The staff is exceptional. Friendly, eager to offer help, efficient. The room was updated, large, spotless, and comfortable. Slept like a log! The exterior is very cute, motel style entry; updated and historic at the same time with lush greenery and a nice private pool. The Denny's on the property was very convenient; parking got a little congested later at night, but we could always find a spot and this would not deter me from future stays. I mean, the parking is free...in LA...you can't argue with that! Loved the bathroom with double sinks and privacy shower area. Room was large enough for a rollaway. Neighborhood was clean and safe and right on the freeway, without any traffic noise. This is a smoking deal in LA!!

When I reserved the room, I requested a first floor room away from the road. I got that, but when I checked in, which was fairly early, I also requested a room near the laundry and was given one as far away from the laundry as you could get. The laundry was VERY expensive, $2.00 per machine, per load. One of the washers took my money and wouldn't start, at least they gave me my money back. Then we put two loads in the dryers and when we went back, one was about 90% dry and the other was just as wet as when we put it in, no heat at all. So, it took me pretty much ALL night to get my laundry almost done. Most of the items were still a little wet, but I couldn't afford to keep the dryer going any longer. It is VERY dangerous to get to the laundry. The entry door is in a VERY dark place and I tripped over a vehicle stop trying to get to the door. I could have been hurt VERY badly!!!!!! I wouldn't recommend going to the pool. As I passed by, a woman was yelling at her husband to go get another diaper, that she desperately needed a diaper. Enough said. The room didn't have anywhere near enough furniture and places to put your luggage. The best thing about the room is that it had 2 sinks, one inside and one outside of the bathroom. The bathroom had very nice tiles. The maid left towels for 4 people, but didn't leave any tissues. The showerhead was MISERABLE! It had NO pressure whatsoever. It took forever to rinse off the soap. Thank goodness I didn't need to wash my hair tonight. We had to unplug the ref. because it made a terribly loud noise. The clock in the room was set on the wrong time and we couldn't figure out how to change it, so we just had to turn it toward the wall. I don't know what the deal is with the onsite Denny's. This Denny's location will NOT appear on the Denny's website, so you could order online. They were supposed to have room service, but the menu in the room does not match the menu that Denny's has posted online. No one would answer the phone on the room service line, so we had to walk over there to order. Most of our dinner was inedible. There were slips in the room to get a basic complementary breakfast from Denny's, but only for 2 people, and only if you eat it in the restaurant. One would think that the top rewards members could at least get a free breakfast for everyone in their party. We had 4 people in our party and didn't have time to eat breakfast in the restaurant, as we had a tour to get to, so we had to stop at a McDonalds. I usually get very good food at Denny's, but this one wasn't very good. This is supposed to be a 100% non-smoking property. There are signs everywhere that you are not supposed to even smoke outside in the parking lot. However, both when we went to sleep and when we woke up in the morning there was smoke pouring into our room from under the front door. There was a pile of cigarette butts on the ground in front of the room next to us. There was also a man yelling and making a lot of noise outside of our room before 5 AM. Would I stay here again? I don't know. There aren't very many affordable options in L.A.

Best Western Plus ever, we have stayed at many B.W.P. Over last five plus years. This was best ever ,we all want to go back in August when we are up that way once again. Its a no breakfast ofter as they have a Denny's in same location. Pool and spa services as well as management services great, laundry on site workout room and computer services and if you forget anything like toothpaste,brush or razor they bring it to you room, we needed extra blankets we made call and they were delivered we needed few extra towels as kids got them to wet while showering and we got them right away room was very clean and welcoming. Like to have a bible and maps of shopping centers close by. They did print out maps for our main destinations that really helped wonderful coffee in lobby and hot coco . Wish they gave % off for Denny's and parking was tight but we were able to get space. Wish we had walk in shower. Pool and spa were very welcoming and clean comfortable and that was a great surprise after some we been to of late. Just off the 405 / 17 north .sepulveda boulevard. No microwave oven missed that to heat quick meals snacks . Bring those two back and % off for our meals and this is one place anyone could enjoy while traveling for work or relaxation.

It is clean and comfortable. 24/7 breakfast with the vouchers. I was pleasantly surprised at how nice it is here. The staff is very accommodating. It was clean and safe and they allow pets and service dogs.

Enjoyed my stay here. Cute nice exterior. Rooms were clean and the bed was comfortable. Staff were friendly, helpful and kind. Will stay here again. Good price as well. Area was well lit and was nice to have a restaurant, Denny's, there.

Yesterday I had a reservation here. As I was arriving, I received a call regarding a family emergency that I needed to get back to Texas immediately. Triston Perez was very helpful and very accommodating. He was able to help me more than he will ever know. Triston is definitely one of the top Customer Service guys I have ever met. He is a rare breed in the customer service industry. I will definitely rebook here the next time I am in town, just based off of his customer service. Watch out Best Western, I may try to steal him. ;-).

We had to have our house fumigated and it was a very stressful experience. The Best Western Carriage Inn helped to alleviate some of that stress. They have pet friendly rooms and were so helpful in accommodating our extra needs. It was so nice to have a restaurant right on the premises that is open 24 hrs and provides room service until midnight. The Denny's menu had a large variety and everything I tried was great. The staff in the Denny's and hotel were so friendly and helpful. I will definitely keep this place in mind when we have guest coming into town.

The rooms are always clean and the staff at checking in do it with a smile on their face. Coffee choices in the room are awesome. The rate may be a bit pricey, but it is worth every penny. Having Denny's Restaurant in the same area makes is so much easier. Freeway access to it too,k is a plus.

Very friendly front desk staff. Grant was particularly helpful. Easy check in. Nicely refurbished room and quiet even though it is on a busy boulevard and near the freeway. Parking can be a bit of a problem, primarily because this is a very busy hotel. Breakfast is not provided but there is a Dennys on site. Good stay overall.

My daughter wanted to attend a class in Tarzana so we decided to book a room at the Best Western Plus which is only minutes away from the 101 and 405 freeway connections. The hotel is located right off Sepulveda Avenue and right next to a Denny's restaurant which is very convenient. The hotel has started a renovation and we stayed in one of the newer rooms. Very nice for the $, extremely clean, extremely quiet, and is smoke free! The beds are very comfortable but the pillows were a bit thick for me. The property offers a pool and a separate section for the Jacuzzi. We used the jacuzzi and it's a pretty good sized one. Snack machines & a laundry facility are also available onsite. I thought the staff was very friendly and helpful. I'd stay here again.

Continuation of family trip to LA thyme parks. For Universal studios we decided to stay here. An older motel, fairly limited and crowded parking lot, with a Dennys on property. Shopping and more food options within a mile or so. Friendly knowledge staff, clean rooms, nice pool and large hot tub. Refrig, but no micro. Close freeway access. Affordable pricing. Two ways to get to Universal studios from there. 15 minutes on city roads (staff's suggestion), or an hour by freeway. ... We took the former, and it was fine. You'll need a car there. The general area was residential, and small businesses, with more strip clubs than I like to see, but I l felt safe at the motel. I do recommend this motel for a studio visit.

My family and I found this hotel towards the end of our vacation to the LA area. I found this hotel central to all our hot spots we wanted to visit Univeral Studios, Santa Monica pier , Maui , Hollywood and many more locations. The traffic is always a factor but expected which made this location ideal for us. Very nice staff and rooms are nicely kept we plan on our next stay here from the start

We went her for a family vacation, great location off the free way, staff was super friendly, rooms were super clean and newly renovated bathrooms were beautiful and Dennys was on property so feeding the kids was not a problem.. Thank you Best Western Carriage Inn for helping our family have a memorable vacation

Front Desk Staff Robert was a professional - Great service!! Overall, great experience. Parking was a bit of an issue, as the Denny's restaurant shares parking with the Hotel, so competing customers for parking. Overall, no complaints. Great Deal!!

Hotel is very conveniently located right off the freeway. Room was clean and staff was incredibly helpful and friendly. Room service offered until 11pm from the Denny's located in the hotel, and was delivered very quickly. Free parking. Would stay again!

This hotel is very comfortable and good value for the price. Easy access off the Freeway and close proximity to many area attractions. There are many restaurants located close by as well as shopping malls.

Room was clean and comfortable. I would definitely stay there again. Only down side is the parking which can be tight because they share parking with Denny's customers. Check in was a breeze and the staff was professional.

After telling them that I suffer from PTSD (was the reason for my service animal with me), they stuck me in the most loud room in the hotel. It was not loud because of guests but because the wall is connected to an electric door that automatically opens when people come near it. This door makes LOUD thumping sounds that went off every 5 minutes throughout the night. For someone with PTSD that they knew about, why would you stick someone next to it. I ended up leaving the hotel and coming back in the morning to get my stuff. When I did, I spoke with Mario (I think that was his name) and he told me that because it was booked with a 3rd party he couldn't refund me and to contact them. He then gave me vouchers for 2 free $4-5 breakfasts at Dennys next door. I recently contacted hotels.com on the phone and they called the hotel which told them that my compensation was the 2 free Dennys meals. Totally ridiculous. Makes me think Mario didn't care or won't go through the refund process They also did not mention that they don't have a pool because it is under construction. I won't stay here again and it makes me not want to use hotels.com again because they didn't / couldn't really help. DON'T STAY HERE

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
On behalf of all the staff here at the Best Western Plus Carriage Inn, we apologize for your experience at our hotel. Our staff had no intention to place you in a room that would have noise issues of this sort, and we as a hotel would like to accomodate each and every guest based on their individual needs. We invite you to visit us again, if only for a conversation, and would like to discuss this further so we can show you our hotel's dedication to quality customer service. Thank you.

I usually stay at the Best Western Carriage Inn in Sherman Oaks. It has easy access to the freeway, the rooms have been renovated in the last couple of years and they are currently renovating the Tower rooms. The gym is nice, business center is nice also, parking is free and the rooms are very comfortable.

Only thing missing was breakfast. Most of my hotels I stay at have continental breakfast.. Construction did not bother my visit. Nice peaceful stay. Quiet area. Friendly service. In and out without any issues

Our room was comfortable and clean, staff friendly but the traffic noise in the room is loud, day and night. When we got in our room and saw packages of ear plugs provided we were floored. The hotel only provides coffee, no breakfast but there is a Denneys in the parking lot. There was a refrigerator but no microwave in the room.

Clean hotel with good beds. Beware the pillows unless you like sleeping on rocks. Close to major arteries so easy to get anywhere. For the price, it would be nice if breakfast was included. Although the Denny's restaurant is right in their parking lot.

We stayed here with a large group had 19 rooms, the staff was amazing the rooms were very clean,bathrooms were just remodeled the pool and spa were a perfect place to relax. Our stay was great we will definitely be back.

I was put in a room with ongoing overhead construction. At first told it was only from 9am to 5pm. Then when it continued into the evening I was told it was only from noon to 8pm. It started the next day at 8:55am. It went on all day long constant hammering. I was charged full price for this room. When I complained on check out I was given credit for one night. I would have preferred to pay full price for a quiet room.

Eric Y, General Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 818-787-2300.

Hotel is right off of I-405 with everything you need within a mile. A great price, clean room, love the staff and the bed is very comfortable. The only disappointment is the fitness room is way too small with 3 outdated machines.

My family and I just stayed one night at this hotel and it was very clean and comfortable. Also, very quiet. We didn't hear any noise from the outside corridors or from the street. And while they don't offer breakfast, there's a Denny's right next door with great service. The only reason I'm not giving this hotel 5 stars is because of the parking situation. We arrived quite late (around 11:00 pm) and there was very limited parking. And the spots that were available were impossible to park in because the spaces are very small and even the compact cars looked like they had trouble fitting in the spots. We have a Yukon XL and literally drove around for 10 minutes trying to find a spot that was a) available and b) that we could fit in. Finally found something but it was far from our room which we weren't very comfortable with but it is what it is. Overall, would stay here again.

Stayed here for four nights for a conference. Easy location to find and easy access to main routes. Quiet for being on a major highway! Clean. Great mattresses and pillows. So comfortable. Great service checking in and out. Will stay again for sure! Also nice to have a Dennie's next door.

I highly recommend staying at this best western. It is close to universal studios. The rooms were clean and the hotel staff was friendly. I particularly appreciated the ease for which you can get in and out.

We came for a trip to universal studios and stayed fro three nights of the time we were in the room everything was good in the room the only problem we had was it pretty close to the road so road noise and construction on a near by building was pretty loud but other than it was all great

This is a very nice clean and quiet hotel and we would not hesitate to stay here again if traveling in the area. Our room was clean updated and also quiet. Hotel is close to attractions and studios. Denny's restaurant is onsite.

I love this hotel! I don't usually write reviews but I had to show my appreciation for the Very clean rooms and accommodating staff. Highly recommended for anyone visiting LA or just in need of a quick getaway. Anytime i call for any type of requests they are on it. Very helpful and friendly. When I have family in town I either stay here while they stay at my house or I make arrangements for them to stay here. Walking distance to Sherman oaks Galleria! Very central location also.

I needed a hotel in this particular party of LA even though I was not going to the places like Universal Studios in the area. I also did not have a car. The room I had (107) was opposite the office on the first floor and was very quiet and comfortable. It was clean and well maintained. The bed was very comfortable. The only downside of this hotel has no breakfast and a limited number of restaurant options near-by (if you are on foot). It is a very busy hotel and I would imagine that some rooms (those near the freeway or road) would be more noisy but my room was very quiet.

This is a wonderful hotel, we recommend it highly. Besides having great rates, it is clean, updated, and located close to many tourist attractions in the Hollywood/LA area. We stayed in the towers building toward the back of the hotel, loved it there. Our room looked exactly like the online pictures, bed was very comfortable, bathroom very clean and good shampoos, soaps, etc. and we appreciated little attentions to detail, such as a CLEAN tv remote, free wi-fi, a large in-room refrigerator, and an in-room safe was also provided at no extra charge. The pool and hot tub looked nice, though we never had time to use them, or the exercise room, and having a Denny's onsite was appreciated too for breakfast and late night food! The people were extremely friendly and helpful, loved the noon checkout, and we were a direct shot up the 405 from LAX. It was easy to find our way around, close to lots of restaurants, Target, and Ralph's grocery. We were visiting our kids here, went to Universal Studios, Hollywood, Malibu, a safari/wine tasting trip at Saddlerock Ranch (great fun!), hiked near the Hollywood sign, visited the Griffith Observatory (free), and Greystone Castle grounds (beautiful, and also free). There is so much to see and do here, and lots of it will not cost you a thing, just ask around! We enjoyed our 5 days here a lot, and will definitely be back!

Stayed in Best Western Inn many times this one was in the LA area, small room for 4 people but was clean and service was great. Price of room for two nights was average price range. Front desk was very friendly and gave us tips on when best leave for distinations we wanted to see to avoid traffic.

The front desk staff was so helpful and friendly. They really went out of their way to make us feel welcome. Helpful with finding things to do in the area, offering Universal Studio tickets, and helping to arrange an airport shuttle. No breakfast is included with the room, but there is a Denny's on-site open 24 hours per day. I wish there would have been coffee in the reception area, and one night the vending machines were down, but those were small hiccups in a great stay. Only complaint - the parking spaces were really small.

Best Western Hotels offer reliably clean rooms and secure parking. This hotel was no different. Our stay here was uneventful and pleasant. But I learned today that Best Western is a partner with the NRA and offers NRA members discounts. For many customers, this is fine and maybe even great. For some costumers, like me, that partnership is enough to boycott the hotel. We would have stayed elsewhere (and will be in the future) if we had know about Best Western's support of the NRA. I encourage Best Western to make their NRA partnership more prominent so that future customers can make informed decisions.

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Valued Guest, I would like to thank you for taking the time to write a review for the Best Western Plus Carriage Inn. I am hopeful based your comments that, if at the very least, you had enjoyed your stay with us. Sincerely, Best Western Plus Carriage Inn

Needed a quick overnight stay. Convenient and well managed location. This spot works well for me. Will likely stay here again soon. Pool is nice and a nice oasis. And Denny's close by is nice. Good access to freeways.

We are visiting from England and on a 2 week road trip around LA - San Francisco - Vegas and back to LA again! This hotel has been our LA stop off and we are so happy with it. The team are really friendly and helpful. The room is clean and the hotel is really well kept and nice! We stayed in a hotel near the airport and paid the same price and it wasnt anywhere as nice as this Best Western! The room has 2 sinks and a really nice modern bathroom! If you are looking for a place to stay in LA that is within close driving distance to lots of tourist attractions then I recommend this hotel! It also has a nice Denny's next door who deliver to your room! Thank you Best Western Plus Carriage Inn :)

Great hotel, not 100% sure about the neighbourhood but great location for Universal etc. Got vouchers for breakfast next door which were for a basic breakfast but ok. Lots of renovation work ongoing which was a mess and workmen all over which wasn't as great. Nice room with coffee and tea and good fitness room.

Great stay. 15 min away from universal studios which is why we stayed there. Awesome restaurants in the area within a mile and target is walking distance if you need anything. We didn't take advantage of this but Denny's is right beside the hotel and extremely convenient if you don't care to venture off.

BWPCarraigeinn, Front Office Manager at Best Western Plus Carriage Inn, responded to this review
Mark L-Thank you for taking the time to rate and review our hotel and your stay. Your feedback is greatly appreciated.

My friend and I stayed at this best western just outside of Los Angeles. It was a great hotel. It exceeded our expectations in every way. The staff was friendly and accommodating and gave us a nice room. The bed was a little too soft for our comfort but some people may like that. We couldn't get the Internet to work but we also did not report the problem so it may have been our mistake. The Denny's restaurant right next door is open 24 hours which is a great convenience for people arriving late or leaving early. I would stay at this hotel again.

Good location. Welcoming, great accommodation, excellent service. Front desk service made one feel at home. Hotel provides all that one needs for temporary accommodation and is accessible to dining and shopping. .

The walls are really thin so you can hear everything from people in the next room to just car passing by, and I'm not a light sleeper but it was so loud I honestly thought my window and door were open when they were closed shut.

BWPCarraigeinn, Front Office Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review our hotel. Your feedback is greatly appreciated. We're sorry you were unhappy with your stay. We will work hard to fix the issues you stated in your review.

Friendly helpful staff. Clean comfortable rooms. Easy access to freeway and universal studios. Property well maintained and felt safe. Due to proximity to freeway we could not avoid freeway noise from window or door. Better insulation around door may have muffled some of the noise. Don't know if rooms closer to entrance are quieter. We were in back courtyard. 12 pm checkout was great!

We got a hotel for new years eve and it was super nice. We would stay there again. They gave us cookies and water. My gf likes the coffee maker and k cups. The bed was really nice, I would recommend this place.

Overpriced, for the location. Right next to the freeway. Windows paper thin. Huge gap around doorframe to exterior corridor. Bed was comfy. Staff professional and friendly. Hotel needs renovation, but it looks like that might be being addressed. 24 hr room service is available from the on site Denny's.

BWPCarraigeinn, Front Office Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for taking the time to rate and review our hotel. We're sorry you were unhappy. We will work hard to fix the problems you experienced.

The room was nice, big, and clean. But the first night there was no parking in the lot. The lot seemed to fill up by about 10 pm. The amusement park closes at 10pm, and it was about 20 minutes away, so it was always a surprise whether we'd have parking by our room or not.

Lovely elegant renovated rooms w great wifi/ showers/ beds/ TV; very professional & helpful staff, 24 hrs Denny's w great food & staff, immaculate property maintenance & cleanliness. Tight parking - don't bring anything larger than a small van or light pickup truck. Close to everything in the Burbank/ Sherman Oaks/ Calabasas area.

Room had no heat. By the time I needed it I was too tired to get out of bed to report the problem or change rooms. Could have used a polar sleeping bag. So much noise from the highway that they should have put in double pane glass and new window frames.

BWPCarraigeinn, Front Office Manager at Best Western Plus Carriage Inn, responded to this review
Mr MillValley-Thank you for taking the time to rate and review our hotel and your stay. I apologize for not meeting your expectations. Your feedback is greatly appreciated and I will pass this information to our maintenance dept. We hope you give us another chance in the near future and stay with us again.

Really enjoyed my stay, one of the closes and favorite hotels. visit universal studios Hollywood with family and the drive was super close. Family really enjoyed the stay close to the freeway which also makes it even better to find.

I have repeated stays at this Best Western while on business trips for over 5 years. The Denneys restaurant on the site is consistently good for all meals at very reasonable prices. The quality of accommodations and services has been very good with no problems that the staff could not fix

Second time staying here. The front desk staff was so friendly and accommodating! Hotel is getting an update and is looking very nice! We had an appointment at UCLA medical center the next morning and it was an easy drive to UCLA. We had breakfast at the Denny's which is next to the hotel. Good food, great service.

This hotel has a great staff upon check-in. The room was very nice and location was great for us. Also located next door to a Denny's. Being on a high traffic street added some noise with traffic. Al in all a nice place to stay for convenience.

Stellar accommodations! Quiet room and the most comfortable bed I have ever slept in while traveling! So comfortable that I slept through my alarm and almost slept through my check-out!! I wasn't able to take advantage of it but there's a Denny's right out front too!!

We were amazed at how quiet our room was. With Sepulveda on one side and the 405 on the other, we were prepared for a noisy night. However, we were pleasantly surprised to find the room very quiet, the bed comfortable and slumber came easy. We'll be back again.

Most of the hotels charge for parking, this one does not, the hotel has been newly renovated so they look very nice, the value is great and it is located to most activities within the Central and Northern LA areas.

Clean, modern room. Parking was far from the room and had to use to stairs to get up to my floor. Keep in mind if you have back issues and a heavy case. Check out staff really nice; check-in staff a little jaded.

If you want a no-nonsense hotel that has easy access to the freeways, then this hotel works. The Dennys is steps away and about a mile or so down the road is a mall and restaurants. The room is simple and clean and the staff are fine. I stayed in the newer end so it was a bit isolated from the main lobby but it had an inside entrance, which I preferred. I didn't drive but there seemed to be adequate parking.

We've stayed at this hotel for many years because of the location and Dennys being on the property, only this last trip just wasn't as good as it has been. The room smelled and was right next to housekeeping that were so noisy we couldn't talk a nap. We had to wait an hour to get into a vacant room when asked for an early check in. And for some reason, the beds are not very comfortable. They need to upgrade this hotel after all these years! It is a great location for everything to do though, and if you go see Robert, he has been there for years and very helpful.

The decor was fine and the unit was clean, the staff was fine. Unfortunately, the tissue/tp was poor quality, the bed pillows were way too fat for a side sleeper, there were no towel racks in bathroom, and the bed was marginal.

The breakfast at Denny"s was a nice touch. The grounds were very attractive and well maintained. The room was clean and the staff were very helpful. Shopping and places to eat were close to the Hotel.

The Carriage Inn Staff does not overdo. They DO... with exceptional hospitality and professionalism. We will return! And we will recommend The Carriage Inn to our family, our friends AND all who ask!!! MANY THANKS!!!!!

This place was a great value, easy access from 101 and 405, nice appearance, simple but well arranged and well equipped rooms, and it was great to be able to have our dog stay with us, for a reasonable daily fee. It's pretty big though, so there are a lot of people moving around all of the time. Set expectations for parking congestion, outdoor noise, doors opening/closing. Overall good, would stay again.

I have no idea why this hotel would have a bad review...yes it on Sepulveda Blvd. and yes you hear traffic...they supply ear plugs right on the bedside table. Karo was very kind and professional at the front desk. We ate at Denny's (in the same parking lot), found a parking space that was well lit and the room was the bomb. Double sink areas, bathroom was nice, bed was comfortable and clean. Would totally stay here again. There are elevators and it is well kept.

My family and I were satisfied with the location of the hotel and the service provided by the staff despite an almost full occupancy situation. I would like to especially commend Mr Richard del Valle, Assistant Manager for going out of the way to meet the needs of a thankful hotel guest. After we had checked out of the hotel enroute to Grand Canyon, Mr de Valle called me on my foreign mobile number to tell me about my bag containing important travel documents that my family forgetfully left behind in the hotel room safebox. He went out of the way to send the bag complete with its contents via Fedex on a Saturday during the Veterans' Day weekend to the hotel that we were planning to stay a few days later. My family and I are truly appreciative of the initiative and efforts of Mr de Valle and hotel staff to help the guests in an exceptional situation that could potentially have turned our vacation into a disaster.

We wanted a place to stay close to Universal Studios so we didn't have to drive for an hour or more in LA traffic from where our final destination was. I had read reviews and found some good things, some bad things said. One was that the parking left a lot to be desired, and we didn't find that at all. Front desk was very helpful in providing phone number for food delivery services, and directions to our destination the next morning. A vest was left behind and they were very helpful in getting it returned to us. We didn't have any complaints at all, other than no on site comp breakfast.

OK if you don't mind a motel in a noisy, gritty area and you don't mind paying a high rack rate. It isn't a hotel in that the doors are on the outside. The food choices weren't great, especially if you didn't want to drive. The GPS says this hotel is in Van Nuys however they are actually on the border of Sherman Oaks.

We stayed a couple of weeks ago its great here, good sized clean room with excellent facilities in it and on the site. We made use of the outside pool the area was kept clean and well maintained, towels supplied. Dennys diner next door being 24hrs was handy and they supply room service which is not overly expensive. The area is central for travelling around LA. Staff were lovely and helpful. Would stay here again if we were lucky enough to go back to the area.

We travel A LOT as a family, mostly all business related trips. So when we book a hotel, it has to have exactly what we are looking for: clean rooms, non smoking, near by restaurants with delivery services, internet, coffee, microwave (we travel with lots of popcorn), a refrigerator, quiet locations, and has to have breakfast! We really liked this location, no complaints and an employee gave up his parking space for us!

I am a native Angelino here, And I know the city well. To make an informed decision here are my observations: PROS: 1. The exterior of this property is actually well-maintained and clean. It is by no means rundown or “sketchy“. This is a place where you could bring a family and not worry about their safety on the site. 2. There is a Denny's restaurant virtually attached to the motel which makes getting grub super easy. It's also a nice and clean Denny's. 3. Because of the foot traffic in the area, I doubt street crime will be a problem. 4. In light of the fact that Los Angeles is very spread out and accessible only by car, this is centrally located. 5. Affordability: the price actually seems reasonable based on hotel prices in the city. CONS: 1. A little bit of isolation. Angelenos are used to commuting everywhere. If we're within 20 minutes of someplace we don't even consider it a “commute” to get there. Other than going to Denny's, there's really not anything around here worth seeing. 2. Don't even think of not renting a car. While technically not located on the moon, you're not gonna be walking to any site in the city from this motel. 3. The motel is situated between the busiest freeway in Southern California and one of the busiest surface streets. Literally. I promise that you won't wake up thinking that you're in Kauai.

Stayed here because we working on a construction job in Beverly Hills. Close to everything, very clean, beds were comfortable, staff is courteous and helpful. Have stayed at other hotels in L.A. and this one is a good value in comparison. Am booking another few nights here until our job is completed.

Spent a couple of days at this BW. The room was spotless, and the people at the front desk were very nice and helpful. Having Denny's next door was good for breakfast and dinner. Overall, I enjoyed the stay. The reservation was made over the phone, and the person who attended gave me recommendations in order to get the best rate, This is appreciated.

We stayed two nights for a trip to Universal Studios, the hotel was fine, our room was on the street side so kind of noisy but overall was nice. We appreciated the two sinks in the bathroom area (one in with the toilet and shower, the other outside of the bathroom). This is a preferred hotel of Universal Studios so it would be nice if a free shuttle to the park was offered but it is not. There is a Denny's attached to the hotel and a discount for guests would be appreciated, we were told discounts are only for groups.

The service by the maids was wonderful. We would leave for breakfast at Denny's next door and the room was done upon our return. Fresh, clean towels, a safe in the room, coffee maker, refrigerator (small) and a great tv. We liked the room in the corner because there was no foot traffic noise at night. The boulevard slows down at night and traffic noise is not heard in our room.

I booked 2 rooms. I stayed with my kids and sisters. My 1yr old found 2 pills that did not belong to any of us, one in each room and all I got was a forced apology at the front desk. I received a refund for 1/2 of what I had paid a couple of days later, but was taken back from my account again the day after. I guess customer satisfaction is not on their policy.

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear magdaj711, Thank you for taking the time to write a review on the Best Western Plus Carriage Inn. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. The issue you had brought up in your review is unacceptable and not to our high standards here. Please know that we have taken the proper steps to implement reinforcement training in our housekeeping department to ensure that this type of thing does not happen in the future. We thank you for staying with us and hope you will give us another opportunity to provide superior customer service. Sincerely, Richard

We were very pleased with our stay here. The hotel on the exterior is a little dated but the room was very nice. Bed was comfortable, especially after a long day at Universal Studios. Our first room we were given ended up having a broken AC unit. We called the front desk and within 10 minutes the maintenance guy was there checking it out. He quickly found that he would need to replace the unit so the front desk would need to have us switch rooms. He was back within 15 minutes with keys to a new room. We ere very happy with how promptly they took care of that situation. Very nice staff. Would definitely recommend this place to stay!

We came down to SoCal for the L.A. Italian Festival in North Hollywood this past weekend. We chose the Best Western because of the convenience to where we needed to be. It was right off the 405( San Diego) freeway on Sepulveda Blvd. There was a Denny's right there onsite for a quick meal, and the hotel itself was clean, and pretty quiet, considering being so close to heavily-traveled streets. The location was close enough to family, and not too terribly difficult to get around this part of L.A. I would use this hotel again for future family visits.

Noise from Traffic...Noise from A/C...Odors and Bugs! What more could you not want? Best Western has finally hit the lowest bottom of all standards! They should Pay You To Stay There!They should close it down! Oh and I am forgetting, they offer Ear Plugs for Sensitive Sleepers! So they know their product!

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear FALON M, Thank you for taking the time to review the Best Western Plus Carriage Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations during your stay. We will most certainly address the items you had mentioned that we have control over, such as the A/C noise. However, I hope you understand that we have done everything we can to combat the traffic noise you hear by installing double pane windows and insulating the walls to help bring the noise level down as much as possible. While I appreciate your opinion on our hotel, I feel that we offer a great value for most guests, I am sorry we were not able to meet your expectations. I hope you will find it in your heart to give us another opportunity to provide superior customer service. Sincerely, Richard

If you are trying to balance price with quality and safety, this is a great hotel. Reasonably priced, in a good location and it felt very safe. We had previously stayed in Van Nuys, and pulled up to our hotel to police guarding the entrance due to a large homeless community. While this is a "open" courtyard hotel, it felt very safe. Rooms were very clean and comfortable. Denny's is right on property for convenient dining,

This property is well enough kept, but you can tell that is well used. Despite that, the rooms are clean and well maintained. The front desk personnel are very professional and well dressed in suits aznd ties. Unexpected in as hotel in this price range. Very nice.

Best Western Plus Carriage Inn is a convenient location for my husband and I. We visit friends in CA at least twice a year and we only stay at BWP Carriage Inn. The grounds are always attractive and clean. The rooms are clean and the beds are very comfortable. The staff is friendly and very helpful. Denny's Restaurant is located adjacent to the Inn, which is convenient because they are open 24 hours.

We were very happy with the quality and location of this hotel. Everything was in very good condition. It was new and clean. It was very good bang-for-the-buck. I also enjoyed having a Denny's right there. We got some breakfast vouchers thrown in as a perk from Expedia and we thought it was nice to have an independent 24-hour restaurant in the same parking lot.

After a 6 hour drive to Burbank, my friend and I were turned away from The Holiday Inn even after having reservations for a month. The Best Western was the last hotel in the area with a room and they were very polite and happy to help. The Hotel was very nice and clean, and the staff was nothing but helpful. I found a new place to stay when I come into town!

Our bed was broken the first night of our three night stay. Management did fix the problem the next morning but it would have been nice to have a small reduction in our total stay as we would have done better sleeping on the floor. We stay at this location because it is close to our family. It would also be nice to have breakfast included for the prices paid.

Stayed here for 5 days in September. Check in was fast and easy. Rooms were spacious and beds were soft and comfy. Loved the separate bathroom with additional sink area outside. Pool and hot tub were great. Loved that there was a Denny's attached to the property. We ate there A LOT!

Good value for the price. Easy beach access. Really good breakfast included that was well stocked, staffed and managed. Staff was friendly and very helpful. Had snacks in the evening which was an unexpected surprise

We stayed in this hotel for 3 nights in Sept 2017 with family. It is good,decent budget hotel with very courtegeous staff. Rooms are clean with all facilities like laundry,cofee machines,wifi etc.It is located at reasonable distance from downtown, Hollywood etc. There are plenty good restaurants around this hotel. We use Cab service of Uber for movement and found very cheap with flexibility.

This hotel came in very handy with I needed a place to crash from my home for a week!! I would definitely stay there again, and have my family stay here when they visit too! The ONLY thing that I might suggest is better PILLOWS. I love a nice pillow.

My wife and I have stayed at this property countless times for over probably the last 15 years and are always surprised by the improvements that are always being made. I think on one of our first visits I remember seeing a groups person wiping every stair tread on a flight of stairs. Thanks for the job you do and making us always feeling welcome and appreciative..

Decided to stay one night in a hotel and give the kids some privacy. Stayed here when Kora was born so stayed again. The hotel was clean, great staff and easy to get to. Too bad this survey makes me use more words than I really care to type out

We found this location to be convenient to UCLA. The room was very nice. Clean and fresh looking. Comfy bed. Modern fixtures. The staff was friendly. Breakfast was at the Denny's next door. We are already booked for a return trip. This is our new go to for college visits>

There was plenty of parking. The room was very clean . The beds were very Comfortable .we, were very close to the restaurant and store. I liked the fact that there was a Deney next door and they do room service too!

My husband's from LA originally so we chose Sherman Oaks because it was the perfect locale for us. Our room was always clean, even when we came back to rest in late afternoon before moving on to next activity. We had first floor room, at the end, it was perfect. Having the microwave and refrigerator was great all BWs have them, but this was particularly helpful since we were there 3 days. Spotless room

For the price this was a nice hotel. I would recommend getting tbis deal on groupon. However it's a little far from Disney and knotts. Clean and cozy! The pool was clean and was a way to freshen up after a long drive.

I've stayed here twice now and had a good experience both times. My room was reasonably clean and very comfortable. Nice bedding. Coffee maker, microwave, fridge, safe in closet. The hotel is very close to the 405 freeway off/on ramp. It's very close to many LA attractions, yet is quiet and reasonably priced. People must know that, because it was packed while I was there and every single possible place to park was taken. The hotel takes up a large area on the corner next to Denny's and several gas stations, but the lovely landscaping and the way it is set up makes you feel as if you are in a garden. There is a pool and hot spa, though I didn't get to use them. No breakfast area, but on arrival guests are given a coupon for a free breakfast at the onsite Denny's. All staff was polite and kind. There is a nice Gevalia coffee maker in the reception area with nice coffee flavor choices. Also a nice well stocked business center with computers that work well. I didn't check out the fitness room. Will stay here again on my next visit to the area.

Staff is friendly and the hotel is beautiful. The hot tub there is grate, dis not try the pool but it looked really nice. The room was grate and the bed's are really comfy. The front desk was able to help us out with everything that we need.

This a clean hotel/ Motel. It serves its purpose for staying for a night or two. It is in a very busy intersection. I used the ear plugs that was provided to have a good night sleep. They can't do much about it's location but it is clean and good service.

Tidy and clean motel with updated rooms and nice staff. Very noisy location right off a freeway ramp and busy street with ambulance sirens,car alarms etc going on and off. Walls are also very thin, I could hear the conversations and music of the girls next door. Pillows are large hard foam pillows like you have on your couch. I used a rolled up towel to sleep instead after being told all Best Western's use this type of pillow. Anyway, if you take care of those two issues you're good to go. It's a pretty decent place for the price.

This hotel is a great place to stay If you' have a quick trip planned its close Universal Studios and Magic Mountain the staff is amazing, the rooms are clean and Denny's is on property. What more do you need

We were horrified and management management said it wasn't there staff. For awhile we didn't know who had access to our room. Management said staff always knocks and that their staff should have known the room was occupied. I felt very unsafe during my stay.

It's was a nice room, I sleep very well.the only thing I didn't liked it was the the don't serve continental breakfast. Other then that everything vas fine. I love the mattress very contable, a lot parking space and very closely to shopping malls.

This is always a comfortable stay for us in Sherman Oaks. The motel has been totally refurbished, the rooms are upgraded and it is actually a pretty high quality Best Western Plus. On the somewhat negative side, the parking area is very tight and it is sometimes difficult to find a spot late at night; there is no breakfast offered, but there is a very good Denny's on site; the motel is pricey at certain times of the year, but Best Western Rewards helps bring the prices down. I really would recommend its, since places to stay in Sherman Oaks are limited.

I stay at this hotel each and every time I travel to California. Its close to everything and the staff has always been great. I recommend this hotel to larger families that like to have joining rooms with a door between as that always convenient.

My family vacation was very good I Thing this is a very Good Hotel, a lot of parking, very clean.and good location, the staff very courtesy. I will recommend this hotel Best Western Plus Carriage Inn, Sherman Oaks, CALIFORNIAWhat's

I enjoyed the employees for such a great experience at Best Western. It was comfortable and pleasing. I will indeed be returning when I go on my next vacation. Thank you to all the employees who made it happen

The person at the front desk was very helpful and professional. My room was very clean and comfortable but expensive for the area. It's was nice to have a Dennys in the same parking lot. I would stay here again.

Great hotel we stayed at this hotel for 3 days as a base it as a pool the rooms are very clean there's a Denny's diner next door so great for morning breakfast .we went to Santa Monica pier from this hotel and muscle beach which was only a 35 minute drive.

Great place to stay. I enjoyed our stay. There were no problems. Very clean and efficient. It was a perfect location because family lived near by. The pool was clean and beautiful. It was easy to find.

Welcoming at front desk was awesome. Although I was told I could be notified at 11 AM when Romen is available or not. I was not notified I waited in the parking lot until 3 PM when finally I walked in to receive my room

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear tonycV4211HD, Thank you for the review on your recent visit to the Best Western Plus Carriage Inn. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Richard

After reading several reviews of other hotels, I decided to stay at this Best Western Plus Carriage Inn. As promised, our room was clean and neat, and overall we have a really good experience. Easy access to at least two freeways, and was easy enough to get to from the Burbank Airport. I had to "up" my hotel budget to avoid some of the other "dumps and dives" that were reviewed, but this hotel was still a lot of bang for my buck. Much more budget-friendly than any of the other surrounding hotels in the area. Very pleased with the cleanliness of the room, friendly and helpful staff, and our first waiter in the Denny's Restaurant was a riot! Very good service with a laugh or two thrown in! Overall a very good experience and I would definitely stay there again if I'm ever back in the area. Even though the bed felt a little too firm, I slept very well and didn't wake up with anything aching as I usually do on a too-hard mattress. So I'm giving it excellent marks for sleep quality!

Very clean room and great location. Easy checking in and the room service is great. Nice and friendly staffs. I recommend everyone to stay in this hotel especially of those who loves to eat at Dinnys; it is attached to the hotel building.

Everything was clean. Nice TV. All of the guys at the service desk were friendly and helpful Beds were comfortable and a double sink with plenty of counter space in the restroom. Not the usual Best Western in house breakfast but there was a Denny's right next to it. The parking lot filled to capacity. We would come back again.

Basic hotel/motel with two stories. We stayed on the second floor. The Only window of the hotel room faces the hallway (aka curtains need to remain closed). Check in was easy and staff were nice. There's a Danny's right by and Target (opens until midnight) a block away. Our room was not super close to the street so we were not bothered by the street noise, however A/C fan turned on and off throughout the night and produced loud noise that woke us up couple of times at night.

Our room's lock wouldn't open upon check-in and we had to just wait outside for a while; the lock itself was broken. We eventually got switched to another room but the employee wasn't sorry even a bit for making us wait all along.

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review on the Best Western Plus Carriage Inn. I would like to apologize for experience you had during your recent stay. We always strive to provide exceptional customer service and want you to know that we will look into this so that the issue can be addressed immediately and rectified so that all guests can feel that we have provided the proper customer service. Again, thank you for the feedback and I hope that you will give us another opportunity to provide a superior customer service experience. Sincerely, Richard

We were visiting Universal Studios and the locations was great. The rooms were very clean and the employees were all very nice. Love the convenience of the Denny's on the property and they also deliver room service:)

very nice, clean, people were all very nice. was in the middle of redoing some of the rooms and changing out mattresses, so a little disruptive, but understandable. pretty close to many things.nice Denny's to get a quick breakfast.

Today was my last night here, and I wish it wasn't. I had such a comfortable stay. The room is immaculate, the service unparalleled, and the Denny's room service so efficient. Abundant parking too!! I love Best Western now and will use their accommodations now when I travel since I have had such a wonderful experience here.

Great location, recent renovations very very nice, clean and comfortable. Pleasant staff, convenient parking, very nice pool area and easy freeway access. Strongly recommend if you want to stay in this area ..... avoid the hustle/bustle.

This is a great hotel choice for those visiting LA for Universal Studios. For families, the perks are: close to Universal, nice sized fridge in the room, queen-sized beds. One of my favorite features, though, was the bathroom arrangement. There is a sink and closet space, which is separated by a wall from the sleeping area. Adjacent to this is the actual bathroom with toilet, shower and an additional sink. Two sinks in separate areas! This is a gift when 4 people are simultaneously getting ready in the morning or evening. The staff was attentive and friendly. We had no problem with parking, even when coming in after 10 one night.. Some reviewers have complained about the size of the parking spaces. The spaces near the hotel office are compact, but the connecting lots adjacent to the other hotel wings are larger and more than adequate for a full-size sedan or SUV. The Denny's on site was also a pleasant surprise. I'm not usually a fan of the chain, but we had a good breakfast there for a great price. My only criticism - and it's a minor one - the pillows. Too fluffy and not firm enough for stomach sleepers. Doable for sleeping on your back or side but still felt overstuffed. Would recommend.

Wow, what a great place to stay in LA. The staff were sincere, friendly and attentive to detail. I passed the GM in the parking lot and he stopped to chat with me and really made me feel welcome (very nice touch). Apparently, there's been some upgrades and I love all the new renovations. The computer services in the internet cafe were exactly what I needed. The rooms and amenities were awesome too. It's also right near the 101 and 405 freeways; lots of options for nearby shopping and eateries. Parking was super easy. Friends and I were able to uber just over the hill to see a concert at the Hollywood Bowl. We made it in and out swiftly! Strongly recommended for people wanting to visit LA and skip all the hustle and bustle. 5 out of 5 stars!!!

The Best Wester Plus Carriage Inn is a must stay if your staying in Sherman Oaks. The Inn is a real gem, from the pleasant staff all around to the amenites and the comfort of the rooms we had no complaints. Its location is perfect as there is freeway access, dining, stores, gas stations all super close by. Its a no brainer while on vacation for Universal Studios or away on business. 5 out of 5 stars!

Very unfriendly staff upon check in. No parking if you are a late arrival. I was told to drive out of the property and find parking across the street or around the corner. Mattresses were stained and not comfortable. Our room was right next to an ice machine and my family and I were awaken by the ice machine at 5:30am. Will not recommend or return to this Best Western.

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear Maydela V, We would like to thank you for taking the time to review the Best Western Plus Carriage Inn. I apologize for not exceeding your expectations and would like you to know that we take the feedback we receive very seriously and will implement the necessary changes to ensure that we are providing the proper customer service for all of our guests. It is disappointing to us when we here that someone was treated with rudeness. Thank you again for the feedback and I hope that you will give us another opportunity to provide a better experience for you in the future. Sincerely, Richard

This is a very basic hotel/motel right off the freeway. Our room had been recently renovated, others were still being renovated. The porches and walkways were also under reconstruction. The room was good size, the bath looked brand new. I liked that there were two sinks - One outside the bathroom and one inside.The staff was professional and helpful with directions. The pool is small, the laundry room is basic, there is free wifi and parking. The rooms have as a small refridgerator and a coffee pot. A Denny's is onsite. Some rooms could be bothered by traffic noise, but we were not bothered by noise. There is a Target store within walking distance.

Just on the edge of San Luis Obispo, in the middle of the suburban shops. The rooms are standard Best Western size. 4 stories, no elevator! Nice mid size swimming pool in the center of the establishment. The complementary breakfast is so so.

The location was perfect for me because of where I was going but it is very close to freeway. The staff were all very friendly. The room was big and clean. A little bit of noise from streets but not much considering I ma very sensitive to it. I would stay here again for sure.

Hotel is an older hotel but it is clean. The parking is not the best, more cars then spots to park. Dennys is right next door and there are lots of other options to eat nearby. Location is great for visiting LA Area.

extremely consistent in service and amenities available in the san Fernando valley.The Dennys restaurant on the property delivers meals to the rooms from 7am to 11pm at night. The food is the best in the chain .

This is a great place to stay! The staff is friendly,the rooms are a good size, and they have a nice pool. A restaurant is located on the property and is open 24/7. Other amenities are close by, and it is close to major highways

Limited parking. Noise from all of those around you. A.C. was weak. Kept it at 65 the entire stay and that barely made room comfortable. We had adjoining room door with someone we don't know and they smoked in the room and we had to smell it. Positives: beds were comfortable, TV was nice, room service did a fine job each day. For the price we paid, we expected a whole lot better accommodations.

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear CharlesT223, Thank you for completing a review on the Best Western Plus Carriage Inn. I apologize for the issues you encountered during your stay, it is not indicative of the service we provide at our hotel. Please know that we will certainly take a look at all of the air conditioning unites on our rooms to ensure they work as expected. We also do not condone the type of behavior that you experienced from others and if we are aware of such activity, we will definitely address such issues immediately. I hope that you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Richard D.

The hotel was convenient located. Just above L.A. Did not have to go through the city. About 20 minutes from our family We stayed on the inside of the courtyard away from the freeway. It was very quiet. The room was clean. Towels nice and thick. The only problem we had is that we didn't get cold water right away. The maintenance gentleman came within 10 minutes and explained to us how to work the faucet and the problem was solved. I must say that it was 106 F.outside

The room was clean and comfortable, but smaller than expected. The bathroom ventilation fan did not appear to be working, so it got a little smelly at times. We had to cut our stay short (from 3 nights to 2 nights) because one of us was ill and we needed to go home. The hotel staff was very helpful with changing our reservation and not charging us for the extra (unused) night. We really appreciated that, and will come back soon.

We booked this hotel for just one night, and honestly..when going back to LA for any length of time I'll book again. It's clean, in a nice area, the staff is friendly and the rooms were well appointed and exceptionally clean! I couldn't ask for a better place to stay, and it's right off the 101 which makes it very easy to get to and get back on the 101 for travel. We arrived early and our rooms were ready and waiting for us way before check in time, I had called ahead asked for adjoining rooms and that's what we got. We were very happy and quite pleased with the rooms. I'd recommend the Best Western Carriage Inn to everyone.

Very poor amenities - no breakfast provided; room in poor condition; parking on grounds an issue. Would not recommend this particular Best Western; will not stay here again. Not sure why it is rated a "Plus" in the Best Western network!

BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review
Dear larrybE4803KF, Thank you for taking the time to comment on Tripadvisor. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Anthony

Booked a room in advance of my stay. The information that was given alerted the staff I was a single female. I did have with me a small dog with me and was told certain rooms are designated for those who have a pet. I was given a room that was at the very end of a dingy outdoor corridor where the dumpster (which the garbage truck emptied early that morning) and where maintenance items are kept. It is very easy for anyone to hide around the corner in wait. There was a bench for the COMFORT of smokers to hang out. A chain link fence which would be quite easy to jump over was the only thing that separated the I-405 freeway and my room. I called the front desk and told them I felt very unsafe and to put me in a room in a safe location. I was told there was only one room available to me which was two doors down and I should be fine in the original room because maintenance men are always around and close by! This information was absolutely of no comfort to me. I never left my room 'till morning to check out. An exception could and should have been made to put me and my 9lb dog in a room that wasn't designated for a guest and my pet. But is was not. I never left my room until morning to check out.

When ever I travel I read the reviews of hotels and look for trends in the concerns. So when I decided to book this hotel I thought It would be OK, but not great. From the time I walked and was warmly greeted by very professions front desk person, to questions I needed to ask through out the trip it was a great experience. The room was clean. All the staff were professional and friendly. The location was great for Universal Studios (10 min drive). The price good for what we wanted to do. I felt safe around the neighborhood. Hotels closer to Universal Studios were much more expensive and the drive time really was manageable. We used the pool each night. If I had one concern (and there is nothing they can do about it) parking is really tight and if you arrive late you might be walking from the opposite side of your hotel to your room. One caution, the first time coming to this hotel you can easily drive by it and not know it was there. Even with GPS we had watch pretty close to find it. Would I recommend this hotel? - Absolutely. Will I be back if I travel this way again? Absolutely. Thank for a great stay!

The room was the only thing about the hotel. The price is with no breakfast included. No one help you to your room and you have to climb stairs with your luggage if staying on the second floor. Best you have to book your own airport shuttle all they do is direct you to their website which is not clear.

Simply put, This will be the hotel we will choose to stay at every time we visit our daughter. It is centrally located to everything we needed and wanted to do in the city and surrounding areas. We felt very comfortable at this location.

BW Carriage Inn was a great choice for a recent business trip. The location is convenient to several freeways and the Burbank Airport. The room was spotlessly clean and had been recently update. The comfortable bed helped insure a good night's sleep, so I would choose to stay here again.

When you need a place to stay in the city it's good for convenience and cleanliness . They are working on the hotel so to be interesting to see how they do in the future they've upgraded bathrooms which was very nice and they need to work on the beds and the flooring .

there is the busy Los Angeles with freeways and cars whizzing by and then there is Best Western Carriage Inn tucked away yards from the stretch of Speulveda - the cars whizz and bustle all around yet this oasis serves as a pocket of peace- the pool is lovely and a nice escape to swim and sun. visiting my son who lives nearby - was a perfect place to chill

Great experiamce. Will stay here again. Thanks for the nice amenities. Very comforting and comfortable. This review is a bit off putting however, since you insist that I need 200 words for this. Very uncool!

I travel to the area every few months for the State of CA and have had little luck in the past finding decent hotels near our Chatsworth office. Old photos of the hotel showed rooms with windows facing the outside- which I hate. So when I got to my room - 402 - I was happy to learn I had an interior room. My window faced busy Sepulveda Blvd. but it wasn't that noisy, and neither was the air conditioner, which worked well. The room was clean and hospitable. The only complaint is that the room was in the back building, and the elevator was marked floors 1, 2, 3 instead of 3, 4, 5, so I got frustrated trying to determine how to get to my floor. The back building contains floors 3, 4, and 5. If the hotel keeps the state per diem rates, I'll be back.

Check-in was easy and very friendly. Plenty of parking and great location; only about a 20 minute drive from Universal Studios. Room was clean and very nicely decorated. There is no complimentary breakfast but there is a 24 hour Denny's on site. My only complaint is the hotel is located right off a street that is a fire route, so we were awakened by sirens numerous times throughout the night. Overall, we would definitely stay again!

The room was perfect, spacious and clean. The bed was very comfortable and I loved the bathroom; two sinks and mirrors with light. Location is good, although LA traffic is horrible at any time of the day. The pool area is small but cosy and clean. Our room was situated right inbetween the freeway, the exit of the freeway and Sepulveda boulevard. The earplugs on the nightstand worried us, and what we feared appeared to be true: a LOT of noise from traffic. It is IMPOSSIBLE to sleep without proper earplugs (the ones provided by the hotel don't work). It's like we were camping out on the freeway. I would definitely recommend this hotel price/location/quality wise, but bring earplugs!

Thank you for an excellent experience. The property has lots of trees, shrubs and flowers. It's like an oasis; a real get away. The rooms are spacious, clean and updated. The amenities are practical and useful. You'll want to take advantage of everything.

Extremely loud from freeway noise and boulevard noise. I could hear car noise while wear earplugs even though my room did not face street and did not face freeway. I slept through it no problem, but if you are sensitive at all, this is not the place for you.

Thank you for the great stay! We will be coming back. Loved the location and that it wasn't to load at all and that there was food places right around the corner. There was also a pool there as well. Thank you

My first room smelled like smoke and surrounding area like pot. For nonsmoking hotel lots of people lightning up. Also people sleeping in crappy looking cars in the parking lot who obviously don't have a room. Also some crack head people wandering around. I'll book elsewhere next time....

friendly, clean rooms, staff were helpful and clean looking. Parking was a little tight but available. Diner was clean and friendly good service. It was buy the street so a little noisy but all and all a very nice stay.

Very comfortable stay for me and my children! I felt safe and which is very important when I travel alone with my children. Also the staff was very helpful. My daughter forgot her universal souvenir and they found it and shipped it to us at home in AZ.

What can I say...been staying here almost every month for more than 2 yrs...work related and leisure purposes..staff are the greatest...lots Of restaurants around the area, short distance to some attractions like Universal Studio..

Our favorite motel in Southern California, its clean, comfortable and safe. The staff are very professional and accommodating. The motel is surprisingly quiet! We will always stay at The Carriage Inn!

Good room, excellent bed, good work area and WiFi. Separate room with three computers and printer accessible by room key not just hotel lobby computer. Right next to freeways. coffee maker & refrigerator but no microwave in room. Pool and Jacuzzi..

I am a traveling service technician so getting hotels can be a little dicey on last second notice. The Best Western Carriage Inn was booked full, but said they would watch for me if any cancelations or early checkouts happen. Sure enough they kept their word and I got a room. The front desk associates were very professional, dressed to succeed, and the rooms were very pleasant. Bed comfortable. Slept very well!!

We were in Los Angeles for a wedding in the San Fernando Valley, and this Best Western in Sherman Oaks proved to be a very good choice--easy access to the freeway and to the wedding festivities in nearby towns; good restaurants in the area; a large mall located about a mile away, etc. The staff was very accommodating. Some wedding guests arrived on morning flights and the staff made efforts to arrange for early check-in. We asked for an extra luggage rack and it came immediately. One heads up--unlike most Best Western hotels, this one does not provide breakfast because a Denny's restaurant is located next door, attached to the same building. This meant an added expense for breakfast--whether at Denny's or elsewhere--beyond the cost of the hotel. Our room was clean and comfortable, though, and other guests in our party were also satisfied. A BIG plus was the ample, free parking in back of the hotel.

Room was clean, pool was nice and hot tub was ok! Internet worked fine and the grounds were nice! Staff was friendly and helpful! Problems with hotel was pretty expensive no breakfast option, the only place was a onsite Denny's with no discount for staying in hotel! With price of hotel which wasn't cheap it seems like some kind of deal could have been made!

Disappointed overall. Couldn't make things right w/ price and for the service. Almost $300 for a 2 star hotel?? Really? And then having issues w/in the room (HVAC/ odor, etc). CSR wasn't helpful nor were they wanting to make things right by hoping to change us to a different "working" room

We needed a quick stay over in Sherman Oaks and this Best Western was the best in value quality and service. They are currently in renovation. Nonetheless, the overall appearance of the hotel inside and out looks great and the staff were awesome.

All night guests were walking talking yelling and pimping. Not a safe place to stay and not for family place. Better monitor your guest before you let them stay in your hotel. So obvious that illegal dealings are daily activity here. Ensure the safety of you guests. Rooms are very clean and nice.

Stayed here after a day at Universal and the location was awesome. Much quieter than staying downtown LA and a much better price. The younger blond guy that checked us in was super friendly and welcoming! Our room was nice and clean and very comfortable. Everyone we met including housekeeping and maintenance was so friendly!

This hotel is conveniently located close to the airport. Building is dated but clean. In the room my shower drain was plugged up and my room safe didn't work. Pot smokers outside my room and cars with people hang out in the parking lot. Homeless people outside of the building with dogs barking consistently. Good price but you get what you paid for. Disappointing for a Best Western.

OK hotel. Pricey for what you get. No breakfast, noisy, but a good location. Our room was in the process of being remodeled and there was a nail on the floor, wall paper that didn't quite make it to the door molding. The bed was GREAT! and the TV worked. New carpeting. The room was clean.

i really don't get the negative reviews.. The hotel is clean, constantly maintained, room service cleans so efficiently, front desk staff was always willing to help with any of our requests, and the management was just awesome! The location is great...right next to the major freeways, close to Ventura Blvd. with lots of shops and dining options. thanks Eric for making our stay a 5star experience!!

I stay a this B.W. every 3 to 6 mos, for medical treatment at UCLA. The staff is always very kind and accommodating, as well as the management team. It has easy access to the both the 405 & 101 freeways and very close to the UCLA campus & medical facilities. Plus, this B.W. allows pets, and is less expensive than any of the hotels in Santa Monica, where I also have medical appointments.

I had a very average stay I enjoyed it, but it could have been better. I had a quiet night, which is good. I just wanted it to be more pleasant for the amount I paid. It was good but was still very average nothing really stood out for me.

Front desk was so helpful and polite. The property is pretty and clean. The room is very nice, clean and cozy. Very nice hotel. This hotel is close to Universal Studios. No shuttle, but within driving distance.

This awesome property has always been my go-to for every LA visit. Great freeway access, comfortable beds, very clean rooms and the most efficient and friendliest staff. This property is also very close to some of the best restaurants in Sherman Oaks or Studio City as well as the Getty Museum, Universal Studios and UCLA campus. Looking forward to my next stay!

I love this place! Comfortable,clean...amazing people that work here. EASY to drive from here to anywhere in LA... and to get to LAX as well. Gorgeous pool. Close to Gallerie and lots of great 'eats' and places. Denny's right here. I enjoy LA SO much better staying here!!! Free parking! Big deal in LA.

Was pleasantly surprised with the quality of this place. Will highly recommend it to folks who are looking for a quality hotel within budget. The place was clean and the staff were very professional. This place is nice!

Stayed here for 10 days while visiting family close by. The room was a good size and appreciated fridge, tv and comfort of room while having down time. The room was clean and well serviced. No reservation about recommending. Decor was a little tired or would have given it an overall 5.

Not only a great location but good value. Once I learned my way around, was pleasantly surprised at all the restaurants and shopping close by. Easy access to the freeways as well. Staff really friendly and accommodating

Loved the staff, loved the hotel & great location. This is the second time we stayed at this hotel and our experience was amazing. Loved the décor of the lobby area & the guest rooms. We forgot the toothpaste and asked the front desk and they sent it up right away. We had dinner at Denny's that is onsite after a long day at Universal Studios and they also great service. Highly recommend the hotel!

Strayed here with my family. This hotel was clean and the hotel staff treated my family like royalty.. It had a large pool and good breakfast offered at Dennys right there in the front of the hotel. Only negative was the spa was down for remodel.. But all in all this was a great place to stay and I would recommend it to everyone.

This was the perfect hotel for our Universal Studios trip, Just off the freeway so we could jump on and off get around.. The room was spacious and very clean, the staff was great Grant even gave me his business card and told me if I had any issues call him directly.. Its the little touches that made me have a great experience, the manager Eric was in the lobby upon arrival and greeted us and gave me directions. Dennys was on property so the kids could eat first thing in the morning. The pool was warm and clean.. I will defiantly be back at this hotel every time we come to LA

Easy access to the freeway and dining. Basic, no frills room that was very clean, good wifi and decent sized fridge. Ample parking and I felt safe as a female traveling alone for business. There is a swimming pool that was popular with the children.

The Best Western Carriage Inn was a surprisingly nice hotel for the price we paid. The Denny's restaurant attached was one of the nicest we have ever been in and the service was excellent along with a tasty hot breakfast before we went on to Universal Studios. A nice, affordable hotel for the family that is not too far from the amusement parks.

Stayed many times at the hotel. Not glamorous but provides everything I need at a reasonable price. Only problem is there is a Dennys on site.but there are many other eateries a few minutes drive away.

the service was good, they let us check in early. Staff was friendly and the rooms were clean. I enjoyed my stay at best western and would recommend it. No problems whatsoever during my stay. Would stay there again

Excellent. I feel This Best Western Carriage Inn Plus and all the Staff deserves 10 stars!! I felt at home there, in Sherman Oaks, California...having had lived in Westwood in 1980. The front desk manager was very on top of all my needs as well as the Maid Service was excellent and not to mention/norforget the room was beaytiful and spotless!!

This Best Western in Sherman Oaks was at a good location near tbe intersection of two highways, but far enough away for that sound not to be an issue. The room was clean. It had a refrigerator, but the lighting could have been brighter. Breakfast was not provided, but a grab of food snacks (water, fruit, and a granola bar) was offered.

Very nice and clean and great rate for last minute bookings with the family. The only bad part is the Restaurant next door "Denny's" was closed for construction so that was a bit of an inconvenience but either than that I will most likely be coming back when in town for pleasure with the entire family.

I do really enjoy this place It was very clean and nice What i like the most it was inside of the room in general the entire place is nice also the location is very convenience and close to shopping centers

My experience would have been great if I wouldn't have experienced a nasty rude employee screaming at another employee. It appears to be a supervisor or manager yelling at an employee in Spanish. She's pretty tall with a pony tail and dark hair. I found it to be disturbing, disgusting and unprofessional, it also seemed as if upper management was okay with it being that she was screaming in public. SHE NEEDS TO BE FIRED!

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear babygirl32191, I want to apologize for the unpleasant experience you witnessed during your recent visit. It is not our practice to yell at our employees at any given time. We take pride in taking care of our employees and treating them with respect. I hope that you have called the Front Desk to report this matter so we could have addressed it soonest. Please know that we do not tolerate such behavior. Anthony Pagtalunan

This was our 5 th time staying here and 3rd time during Universal Horror nights. We mainly stay here when we come down in October for the halloween events that are happening around Los angeles. Room was clean and nice. Great place to stay only draw back was no free breakfast except a to go bag. That the only thing I would hope they could change and get. But none the less I will stay here again next time. The staff is awesome and willing to help with anything you need. They have my business for now on during October.

Asking for a two hundred character minimum review is ridiculous-- what do you want for the bad reviewers to give up or for the good reviewers to somehow keep going on and on etc. Not my idea of an easy/comfortable request for review.

The main reason of my stay there was the nice neighborhood but after getting there I realized that there are more reasons to like the place. Location: Very nice neighborhood and close to the freeway Room: Clean and spacious. The bed was really comfy too Staff: I only had to deal with them twice (check-in and out) and they were very professional and welcoming Going back? YES

I'm here now and this place is kinda gross! My room is extremely dirty. Beer bottles and such all over outside. Parking is a joke. The service has been horrible too. Tonight I went to the front desk to ask if they had ice buckets and was told they would send one. Never happened. Housekeeping was very nice but left the cover off one bed and the pillowcase on the desk? So yeah, add to your sleazy list.

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear Loj1961, Thank for taking the time to write a comment on this site. I want to apologize for the experience you encountered during your recent stay. Please know that the issues you brought up have been addressed. Hoping you will give us another chance on your next visit here in Sherman Oaks. Anthony.

Staying at this hotel was a pleasure. We will certainly stay there again. Everyone is always pleasant. The room is always clean, the sheets smell freshly washed. I would definitely recommend this hotel to a friend. When I made our reservations the person I spoke to made sure we received the best rate possible for our stay.

I was checked in by Apu, he was very efficient, friendly and knew what he was doing. The lay out of the place looks like a motel with rooms facing the parking lot. There is a verandah style walkway outside the rooms so when you're in the room you could hear people's conversations etc as they walked past. I did hear some street traffic at night as the hotel is right on the main road but it didn't bother me. They kindly provide earplugs in the room should you need them to accommodate this. Room was very clean and tidy. It looked modern and like it had been updated. Bed was soft but comfortable. There was no microwave but a fridge, iron and ironing board. The parking could get full at night. There was no lift only stairs so if staying on top floor may need to consider that. Outside the rooms smelt of smoke and there some cigarette butts in the car park but I guess people have to smoke somewhere. The room didn't smell of smoke however. I didn't use the pool but it did look very small when I checked it out. Tv was a large size and modern which was great! There was a good selection of channels however could use a few more. It had HBO and Showtime so that was great! It was clean, safe, updated and central to what I was in LA for so I have no complaints with this hotel.

Visited with my husband to sightsee in LA.....on arrival we felt disappointed that it was 'so motel' like, did not feel like a BW plus at all, but it was clean with comfortable beds. The immediate area was bland and it was a drive to the main restaurants in Sherman Oaks.....the main street had some really good restaurants. When sightseeing and visiting main LA you have to be out for the whole day as the traffic and distance was far too great to return to the hotel during the day. Overall I would not stay here again if visiting LA, but saying that for what we paid for the LA area it was ok, but in my opinion, it is better to pay more and stay nearer the action.

Wahed,Apu,and Robert are gentlemen and cooperative. The room was very clean and well Equipped. The hotel is well known to uber and taxi , and has easy access . it is Refreshing in the morning and romantic at night

What a great stay. The rooms were exceptionally clean with VERY comfortable beds & linens. The area was safe as well as the parking lot. (I'm there alone with my 3 young nephews) It was also a very well decorated room with an updated feel to it with plenty of space in both the room itself and bathroom. The staff could not have been friendlier & accommodating. Everyone we spoke to was pleasant. The location is excellent being 7 miles from Universal Studios & only 30-ish minutes if you want to hit Disneyland. The pool is actually quite large & the hot tub felt wonderful after a long day at Universal. You won't be disappointed!!!

The hotel was very nice and perfectly located for our purposes. The room was spacious and clean. The staff very friendly and helpful. We really liked the 'split' bathroom (sink , toilet, and shower in one room; sink and mirror in separate adjacent room). The internet was quite good and free. Only complaint was the bed was too soft for us. I also especially like the 4 cup coffee pot and refrigerator (microwave would have been nice). The lobby had a neat coffee/tea machine 24/7. All in all a very nice hotel.

This hotel/motel is right on Sepulveda, but I was really pleasantly surprised by how quiet it was! Staff was excellent, front desk was so helpful! Only downside for me, was the wifi? Couldn't download my email reliably. Will definitely consider staying here again!

We had room 116, which is a regular room with a king bed. The room is ample sized, and comes with a fridge, plus a second sink outside the bathroom. The major negative is that the door to the bathroom sticks, and is hard to fully open or close. (It's a pocket door.) Also, the freezer inside the fridge doesn't actually freeze. And there's not enough parking; lots of trucks and SUVs parked incorrectly, even blocking access to the lobby. Even so, I'd stay there again.

We went down for my grandpa's funeral service. Took forever to check it. Front desk office and staff not very inviting. When we entered the room wanted to check things out before unloading. Upon looking under beds trash was was found under both beds. And carpets smelled of dog urine. Wore shoes in room. Water pressure went up and down the entire shower never steady and water temp was to hot then cold never steady. 1 conditioner 2 shampoo 1 soap in bathroom. Out dated needs work. Price was way to high for what u get. Had to walk across parking lots to get to the pool. Hot tub jacuzzi pool was hot 1 night not the other also noisy due to road on other side of wall. Would not recommend if u r looking for hospitality and a friendly service. Had to call to front desk and get the WiFi code. Should get while standing around waiting in lobby for service.

Easy check inn, friendly staff. Older hotel, rooms a little small, but very clean and comfortable. Great location, easy on/off the 405. Close to all the amazing restaurants on Ventura Blvd, as well as Universal Studios.

Needed to stay one night for business in Hollywood Hills, so me and 9yr old son chose this place at the last minute. Arrived at 2AM and was not surprised that even on a weeknight, EVERY parking space was taken. This property was not as small as I imagined and they had over 100 parking spaces. Ended parking on street with other cars in front of hotel. Had to walk through parking lot and even though there were people out & about at that hour (it is LA) everything felt secure and well lit The property is right off of freeway and on a busy Blvd. Was able to move car into the lot right near our room the next morning. Room was clean and well stocked (see pics) What made a difference was customer service. I was given a late checkout till 2 pm and that allowed us to swim and go in hot tub. This was a big help since we arrived at 2AM and right back out at 8AM. We could come back and relax before driving back to Sacramento. I am glad I chose this property over the Hampton down the street, in my last several stays at Hampton Inns, even though I am a Hilton Honors member it seems like I'm always being told what they can't do for me (late checkout, paying when I arrive etc) Free coffee in lobby with flavored creams!! In room coffee was Wolfgang Puck brand. Can you tell I like coffee? Unfortunately Denny's next store under construction, but there many places to eat & shop nearby. The Sherman Oaks Gallery is about 10 minutes down the road. They have a movie theatre, Ben & Jerry's, PF Chang's, Cheese Cake Factory and Buffalo Wild Wings. (Which was one of the better BWW I've been too in a while) The Galleria is an open air mall with a great atmosphere to relax in before hitting the Freeway and the restaurants give free parking validation All in all I will be back here again when I'm in the area. Cannot beat the price and location if you are doing business in the area.

Overall I was happy with the hotel. I missed their lack of breakfast and there were occasional issues with the elevator but that wasn't a real issue. The housekeeping staff was excellent and efficient.

Nice hotel about 10 minutes from Universal (with no traffic). The rooms are good size and has a very nice pool. We took a group home and staff/family to a Universal trip and we were able to get all the rooms close together. The only down side is there is a Denny's on site, but it was closed for renovations.

Nice Location, I liked that they had 2 sinks in the King room. That helped us get ready faster. It was a family visit to Universal Studio. It was a Quick 1 night stay. Parking felt as if it was limited but the rooms wear nice clean and easy access.

This is a very nice hotel. Clean, comfortable beds, well kept site and rooms, friendly staff, free coffee, water and newspapers. Laundry facility, swimming pool and jacuzzi. Near the 405 and 101. Great for business, couples and families. The Denny's that is next door is under renovation. Target nearby with Starbucks inside. Gas station on the corner. Close to entertainment. AAA rated.

I've just returned and I'm sorry I didn't plan to stay longer! Clean, safe, convenient to absolutely everywhere with easy access to the 405 and the 101. Staff is friendly and helpful with special kudos to Sonny Thongson who greeted us at the door as our driver pulled up and was always there to answer questions and to help with the smallest of problems, like where to get good take-out when we were too tired from travel to consider going anywhere. The man deserves a promotion! It's down the street and around the corner from Ventura Blvd. with lots of great places to eat and shop. I can't wait to return!

We used this hotel as a base to see universal studios and all the LA must sees. Great location right beside the motorway. Rooms were clean and had all the amenities that you require during your stay. Pool was well kept and we used it often during the hot August heat. Right next store to Denny's, so handy for breakfast and dinner as needed. Staff were very friendly

overall stay was very good, clean rooms and quiet, staff friendly and helpful, would recommend this hotel to friends and family. only issue is the rooms had no microwaves to reheat take out food if necessary

We have never had any problems when we have stayed at Best Western. This Best Western is one of the best we have stayed at. The rooms was very clean and comfortable. The sheets smelled freshly washed. We will certainly stay at this one again.

Excellent value at reasonable price. Clean, friendly staff, prompt resolution of any maintenance issues, excellent management. Some frustration over maid service but certainly an A for effort. Overall one would be hard pressed to find a hotel in this area at this value for money. Highly recommended.

Pro's: - Good amenities, facilities. - Clean rooms Cons: - Terribly noisy - Homeless roaming the parking lot, not really a secure feeling. One also tried to scam us. - Parking lot with Denny's. This Denny's was closed for renovation. However if it opens again, there will probably not be enough parking spaces. This hotel does a good job concerning the amenities and cleanliness in the room. Nothing wrong with that. Also it has good facilities available, e.g. swimming pool and ice machine, but this is not a hotel you want if you are looking for a place to relax. The main reason is the lack of insulation of the room: the hotel is closed in by the San Diego Freeway 405 and the Sepulveda Boulevard. Especially the Sepulveda Boulevard is a very very noisy through street. The hotel could have tried to counter this problem by placing insulating doors and windows. Unfortunately that is not what was done. The pool area is also very noisy because of that and not a relaxing and experience. This hotel could be quite great actually if the rooms were insulated better.

Stayed on two occasions in September (one night and a two night stay) and found the location to be perfect for our needs. The staff was very friendly and helpful. Be aware that Sepulveda Blvd is very busy and at times sounded like a race track. However, if you are particular about noise, let the staff know and they will secure a more peaceful room for you. Request for a room in their 3-storey tower away from Sepulveda; we got 516 which was perfect! Also be aware that Denny's is closed for renovations. Also, parking will be an issue if you check in late. We will come back to this hotel on our next visit to SoCal.

This was a quick trip to go and pick up our new dog. We stopped here because it is close to Universal Studios. A great value, a nice hotel and very nice people. Clean rooms greeted us and it was a quiet and pleasant experience. It was also nice to have a refrigerator in the room for our little girl!

We came last March and was completely impressed with the great service. Sonny in the front desk was extremely helpful and friendly. They had well kept areas and very comfortable accommodations in the room. Their grounds keep, Ramon, was visible at most times and made sure the pool and hot tub areas were in tip top shape and even made his rounds at the lot to make sure the cars were secure. There's a Denny's conveniently located in front that does room service. They are a few minutes away from the major highways making it convenient for any commute. All in all, with the delightful staff and well kept and cozy setting, this place is a must when you're stopping by the area!!!

I am happy to say the check in staff was WONDERFUL! We walked down to Target and than had a light bite to eat at the Denny's on property. We loved the room and the ease getting in and out of the property.

Room is well above average. Extremely clean. Nothing in the rooms looks abused. Park right outside your door. The staff really is there to accommodate its guests. Grounds are safe to walk. Especially like that the hotel is on a busy thoroughfair yet one would not know it by the quiet within the grounds. The afternoon-evening front desk supervisior, Sonny, is extremely accommodating. Will go out of his way to make his guests stay as pleasant as possible. Thank you Sonny!

The location is great just off Highway 101 but still in a bustling area. Rooms are spacious and clean. No luxuries, but adequate. Fridge in room. No breakfast was included, but the hotell sits door to door with a Dennys so I guess that's how they work that out. A discount for hotel guests would have been nice but that's beside the point here. Check-in staff were friendly but a little slow and they didn't fully understand my fairly simple questions until I explained more. Communication skills could be improved here. I would stay here again though.

Having to book a hotel on very short notice, we were not sure what to expect. Upon arrival, the receptionist was very friendly and helpful, offering free refreshments, which could be accessed at any time. Our room was very clean, big, comfortable and overall great value for money. We stayed for 2 nights, the only noise you may hear is the odd emergency vehicle, however you can get that anywhere. There is a Denny's attached, which offers room service if you want it, very reasonable food at standard cost. There is a vending area that is accessible with a room key, I wouldn't feel too safe using it at night though. All in all, a great stay and would recommend to anyone.

Clean hotel, comfortable beds. Reception was being upgraded when we arrived so had a makeshift reception in a room. Location wasn't great as we didnt have a car so the only option to eat was at Denny's! If we had a car it would have been fine though. Nice pool.

We needed a place close to Cedars-Sinai, for a couple of days, but didn't want to pay Beverly Hills prices, so we looked 15 min. away, and found the Best Western Plus Carriage Inn. It is motel style with another building added on. We were in the newer building, and the room was very new looking. The whole grounds were well kept, and looked nice. There is a Denny's on the property, which will do in a pinch, and they do room service, at some of the lowest prices I have ever seen for that service. The staff were friendly and helpful, with housekeeping doing a good job. If you need to stay in this area, I highly recommend the value and experience at this hotel.

We went to Universal Studios in Los Angeles found this great Best Western Plus Hotel in Sherman Oaks! We had a late check in and he staff was great, nice and friendly. The room was Clean and the bed was very comfy. It was only a 15 minute drive from the Universal Studios. Very affordable especially with family of 6. Liked that the check out was at (12) noon. It gave us time to sleep in and recuperate from the fun of the previous day. It has a Denny's located right next door so very convenient for breakfast. Was a little bummed that they didn't have the 10% discount for breakfast like they had 3 years ago. Overall stay was nice. I also like that they didn't charge a resort fee or parking fee like so many others nowadays.

I give it a 95? for its class of hotel. I'll definitely be back! Property and rooms are well kept and service is very pleasant. Rooms are insulated enough to drown out traffic noise of Sepulveda Blvd.

The Carriage is on a very busy street and close to a freeway. My fear was that the noise of all the traffic would have a negative effect on my stay. On my several stays with the hotel, I have no negative experiences. The front desk people are welcoming and accommodating. This is a modest hotel that is very well maintained. The rooms are nicely done and very clean. I don't use the additional facilities, but I note that they seem to be well used. The location is convenient for all the appointments I needed to cover. I will use the hotel for all the visits I make to that area of Los Angeles.

Whilst on a west coast tour with my daughter, this hotel proved to be an excellent base to explore LA. Even though it is quite near the freeway, the hotel was very quiet, there are shops nearby and all the facilities were more than satisfactory with very friendly and helpful staff.

The rrom we had was right on the street side with a major traffic 24 hrs. They offer ear plugs to help you sleep. When I checked out, they added $25.00 to the bill called"Occupancy Tax". None of this information was given at the time of making the reservation or at the time of checking in. Not a great way to get returning customers.

An ok hotel for who wants not to be in the city, although everything is quite a ride because of distance and traffic. Not many opportunities to eat. Starbucks on Burbank and van Nuys,which offers good coffee and a fine breakfast!

For the price it was clean and up to date very comfortable and worth the value. Better looking and more up to date than most Best Western Inn and we were really surprised and happy with this location. Parking was a little packed but we were able to find a place around our room.

Great hotel just off Hwy 101. Safe neighborhood, clean rooms, excellent staff, nice pool, plenty of parking, good vending and laundry available, good wifi, comfortable beds. No breakfast provided by Denny's is attached. Target is just 2 blocks up the road. Loved our stay here.

DO NOT STAY HERE! Why? What hotel has more rooms than parking spaces? This one does! This hotel is old and shares a parking lot with a Denny's restaurant. If you're paying for a room at a hotel or motel you should also be able to park in their parking lot, right? Not at this place. They don't have enough parking spaces at the hotel and to make matters worse they share the parking lot with a Denny's restaurant. As a result I was forced to park my car on the very busy Sepulveda street. Ok fine, no biggie I guess, right? Wrong! My car got hit by another car the next day because it was parked on the street. Luckily the person who hit my car was honest and left their information on my wind shield so they offered to pay for the damages but if this hotel had enough parking spaces for every room in the first place, I doubt I would have this problem. In addition, majority of the parking spaces are for compact cars. That's great if you're driving a compact but if you're driving a SUV or van like I was, forget about it! The spaces are so small it's literally impossible to park your car. Well you can park but you're going to have to get out of your car through the trunk because there literally is no space to get out once you've parked. Don't stay here!

The hotel is located in a decent neighborhood with some nice conveniences nearby. Parking lot is a little small, but at least they don't charge for parking . Close to UCLA and other tourist locations.

Very noisy and the bed was hard as a rock! Because of the remodel, there was no breakfast available. The A/C didn't work very well and I could hear the full conversations of the people in the next room.

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear Tina C, I would like to apologize for the noise you encountered during your recent stay, and the misunderstanding with regards to Breakfast. Please know that breakfast is available for all our Guests at Denny's at a cost. I hope you consider staying with us next time you are in the area. Anthony

We checked in on a Saturday afternoon with no problems and were given a first floor room with a king , updated interior, nice tv, refrigerator and safe. Problems- not enough parking for all the hotel visitors, door into room has big gap that kept room lit up from hallway light all night, couldn't flush toilet when shower was going ,and hair dryer did not operate well . They have Keureg coffee machine in room but you have to use the water bottles in the room to use it. They do not have breakfast because Denny's is part of property. We went to see soccer game in Carson and returned after midnight to find no parking. We were one of four cars hunting for spots in a full lot. Had to park up against dumpsters over night. Property backs right up to 405 freeway and I'm sure you can hear it on second floor. We heard nothing from our first floor room adjacent to 405 sound wall. We will not stay at this property ever again , might ok if you have a motorcycle

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear Parker1cei, Thank you for taking the time to write a comment about your recent stay. I want to apologize to you and your family for the parking issue and the other concerns you have in the room. Please be advised that all items mentioned in your comments will be addressed. I hope you consider staying with us again in the near future. Please call me next time you visit this area. Anthony

The renovations were in no way a problem or an influence on my stay. However, the fact that there was no elevator to the 2nd floor on one side of the hotel (where my room was located) I was forced to drag my heavy suitcases up the stairs and down again when I checked out. No help was offered at any point. There was an elevator on the other side that was not connected to this building. The first room they gave me smelled awful. Smoke, must, just nasty. I was then given another room and this one was filthy. Housekeeping clearly hadn't cleaned the room. The garbage cans were full, sheets dirty and left over food on the floor in the closet. At 3 in the morning, I witnessed a drug deal in the parking lot and that was the final straw. My credit card was also billed for charges exceeding the amount that should have been; therefore locking my available credit for my Disneyland trip with my 7 year old and 11 year old. I still need to check and see if the amount over was ever released. I checked out a day early because our stay was obviously one of the worst especially for the money.

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear Ronda S , I would like to apologize for the experience you and your family encountered during your recent visit. I am hoping that the funds we authorized is back in your account at this time. I am so sorry to hear that you have been transferred to a room that has not been cleaned. I want you to know that your comments are taken seriously and be assured that appropriate action will be taken. I hope you consider staying with us again. Please call me directly next time you are in the area. Anthony

Stayed here quite a few times and always have a fast check in with kind very professional staff Sonny T. night supervisor, This hotel was spotless, the service was excellent and with a grate price. Rooms are spacious and very very clean. We highly recommend this hotel. The rating of this hotel is unbeatable.

Clean and comfortable, nice room. No elevators, lobby/reception area was under construction; check in staff did not mention breakfast amenities - if available, we missed it. When booking as a package with Universal Studios, I thought they mentioned a hot tub or spa (was none). Originally booking listed a price lower for over 55 yrs, ($149) but hotel raised price $5, even though they assured me we "had the senior discount." Couldn't prove it, so didn't argue.

After doing some research and hotel searching, my girlfriends and I opted to stay here this past weekend during our mini getaway. I am so happy we selected this hotel. Not only did we get a great deal in comparison to the other neighboring locations, but we were central to a lot of the big destinations in our area. We were about 20min away from Hollywood and Santa Barbara. Despite the lobby renovation going on, we were still able to quickly check in and out. The room was a lot more spacious than I expected. There was a good sized bathroom and an extra sink and mirror right outside the bathroom. Plus there were another 2 full sized mirrors in the room which made it extra convenient, since we had 3 females getting ready at the same time. The king size bed was EXTREMELY comfortable and big enough for the 3 of us. There was a nice TV and good sized working fridge we completely stocked up. I appreciated the cleanliness of the room and property. The room was very well lit, and no complaints about the air conditioning unit. The parking is spacious and abundant. There's enough parking to park directly outside your unit, which is super helpful when loading and unloading luggage. There is a pool and gym on the property as well. There is also a Denny's restaurant on the property, but we were unable to try it out since the wait was a bit long. I did, however, miss the continental breakfast option other hotel locations have offered. I would have otherwise given my review 5 stars. I will definitely be bringing my family to stay here again during our next visit. Thank you BW!!

This little hotel has all you need for a comfortable stay and nights sleep, in the heart of the San Fernando valley. It's close to the 405 and 101, pet friendly, and the beds and sheets are very comfortable. The reception staff was very accommodating and took great care to make sure we got the rooms we needed for our whole family. I'd highly recommend this hotel.

We were staying there for one night only. Even though I work at the reception, I can tell if if was ok or not. Rooms were clean, but some parts were too old and it need some upgrade, like bathroom doors, knobs, old curtains. Staff was just okay. We asked for a help, touristic attraction and lady from the reception couldnt help us. She tried to google smth over we already tried. At least, we had a free phone call from the reception. Which reminds me that upon our arrival they couldnt find us in the system. We booked two rooms, but they had only one double. Later, logined thru booking.com they found our right reservation and gave us two rooms next to each other. Location is ok, since we were looking for something close to the Universal studios and parking is free. Thumbs up

Arrived at the property at 3pm to find that the lobby was under renovation and more than half of the parking lot was being repaved.They did not have a room ready for us and told us to come back in half an hour. I asked about the parking situation and was told that the parking lot would be open by 8pm, 9pm "at the very latest" and parking wouldn't be an issue. When we got our room it was located in the far back corner -- usually not a problem, but because of the parking situation we had to carry everything from one end of the property to the other. The room was clean, but in need of an update, and it had a strange musty odor. We went to get dinner and when we returned there was literally no where to park - not one single spot. I stopped and asked an employee if they had any suggestions and was told to park across the street. Keep in mind that the property is located on Sepulveda which is a very large, busy road, and it was getting dark.Ultimately, the manager gave me his parking spot which I appreciated. (The parking lot didn't open until the next day.) We left early the next morning for Universal Studios, and decided to drive straight home from there because we weren't interested in dealing with the continued chaos of the property. I feel that guests should have been notified about the renovations prior to arrival, especially at nearly $200/night.

This was a hidden gem, courtyard was awesome rooms clean comfortable. Even thou they were remodeling the stay was great. They were conveniently located and there is a Denny's right there for an easy breakfast. The staff was friendly and helpful just can't say enough good things about our stay.

We live in the Bay Area and the price of hotels there for a 3-5 star out of 5 star rating hotels are cheaper than here. The hotel room we had was hard to give a good rating to because the odor in the room was horrendous (it smelt like cigarette odor that someone tried to cover up but didn't succeed). It was late when we checked in so we were too tired to report it. Parking was terrible. Limited handicap parking.

Lovely hotel, have stayed several times, never disappointed. Large rooms, bonus having the sink in the bathroom for privacy. Wifi worked well and very clean. Ate breakfast at Denny's which is always good.

This BW is right off the 10 , but there is absolutely no highway noise. Our King bedded room was very comfortable, plus we loved that we could store our beverages in the Fridge for our outings. There is a sink, shower and toilet in one room, and another sink right outside the bathroom. We women love having that extra space for getting ready. They also had Wolfgang Puck coffee for their coffee makers. This was actually decent in room coffee and they had lots of sugar, creamer, sweetners and Lipton as well. We were in room 115 on the first floor in a quiet back corner. There was a patio table and chairs. We would have a glass of wine and snacks before heading out for our evening. The staff was so accommodating and helpful. There is a Dennys attached for quick, simple eats, but a couple miles up the road on Ventura Blvd. there is a plethora of amazing food choices . We enjoyed Blue Jam Cafe and Cafe Marmalade for brunches, and Cafe Bizou (French) was really lovely. The staff was so attentive and the food was delish. This location was a 15 minute drive to Universal Studios and it took us about 45 minutes to get to Santa Monica Beach. This is a fabulous location if you have your own vehicle.

Friendly staff, great room, conveniently located, felt very safe, the beds were very comfortable, the room was clean and well furnished. I would without hesitation recommend this hotel. The pool and spa were a little on the dated side, but not bad.

Showed up after the 3pm check in time with my dogs and ton of things in the car and was told room isn't ready for another hour because the last guest requested late check out. Maybe you should make sure you have rooms available at the check in time stated on the website before you allow people to check out late. Great start to a week stay at the hotel. Definitely not going to recommend to anyone or book again. If I had any other option I would have cancelled my reservation on the spot.

We arrived late in the evening so parking was very limited. We ended up parking on the opposite side of the property from our room. This made luggage handling a bit inconvenient. The main lobby was was being remodeled so the registration was in a room nearby. They were so nice to offer us bottled water when we were checking in. It was a very hot evening. The room was clean and roomy. Our room was right next to a Main Street. We noticed that they left earplugs for our convenience although noise was not an issue. The a/c was cold but good. The room had a refrigerator which we used. The beds were very comfortable. We were very happy with our room. Thank you Carriage Inn!

We stayed at this BWP Carriage Inn recently and were totally disappointed, especially since we paid a premium to stay there. We booked our first night through a travel website which advertised it as having free breakfast (which we specifically wanted)... when we got there, we were informed that it did not (something which they must get asked regularly because it was first thing the front desk told me about the place). Our second night we booked through the place directly and it was crazy expensive. We were placed on the ground floor with an outside entrance. There was a big gap in the door which didn't make us feel very safe. When we returned from a long day at Universal Studios late in the evening, we discovered that there were no parking spaces anywhere near our room and were lucky to find 1, single open space at the Denny's on the opposite end of the property. It was not fun having to walk/carry our sleepy kids all the way across the property to our room. Bathroom was terrible and inconveniently laid out and we didn't feel the room was clean but we were tired and had to deal with it. The only plus is that the front desk staff was friendly and helpful. Not sure why this place charges a premium price because it didn't really have much to offer. Feel like our money was wasted.

BWPCarraigeinn, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review
Dear BFam5inks, Thank you for taking the time to write a review for the Best Western Plus Carriage Inn. I would sincerely like to apologize for the negative experience you had during your stay with us. Your feedback is gratefully appreciated as we use the information given to improve and give every guest the best possible experience while staying with us. If you have any additional concerns or questions, please feel free to contact me at 818-787-2300. Thank you. Sincerely, Richard D.

Spa was the greatest place to relax, but be careful about the heat. The fact that the pool and the spa were separate really made the area nice. No kids running in and out of the spa. Not much seating around the area for a break from the spa though so sitting on the edge of the spa is something you like then great.

Had a great stay, only thing is I didn't know this property was motel style with the doors outside. When I found this out, I wanted to be on the second floor but they have no elevators. It can be a bit noisy.

Everything went smoothly with checking in. I booked two rooms. One room the fridge did not working even after adjusting the settings. Although the water pressure was erratic. No water would come out and then a burst of water flow. The hotel is on a main street and you can hear the street noise.

Have stayed here several times in the past two years. It is very well maintained and convenient to I-405 and the 101 freeway. Seems to be nearly always fully booked. If you are not used to LA traffic be aware that morning rush hour traffic on the above is intense so an earlier or later departure may save time.

We went the week schools got out and stayed here because it was relatively close to Universal Studios (maybe 20 min by car in traffic). The hotel was pretty full so I didn't have a choice of too many rooms. The one we did pick was on Selpuveda, and that is one noisy street. So next time I would go with a different room but overall I liked the hotel.

Great service, staff are very efficient and friendly. I have actually recommended other Best Western hotels send their staff to the Carriage Inn for training. Very comfortable beds, nice pool and hottub. Wish they included a microwave but it seems typical of Best Western hotels with an attached restaurant to not provide this service.

Nice, clean, good price, and friendly place to transport to LAX. We enjoyed the pool and hot tub at night and watched the planes coming/going. Good breakfast and bus shuttle. I like suites when traveling with family, plenty of room, and refreg to put our snacks in for the plane. We'll stay here again! Good parking for family when dropping/picking you up.

Best value for a quality motel without the high priced others in the area. The service is reflected on all shifts on every trip that I have taken in the last 3 years here on business. You also can get Denny's meals delivered to your room at menu prices without a service charge. I stay nowhere else whenever I travel to Southern California

hotel was very nice (well maintained and neat), staff was courteous and helpful; parking lot was a little tight, but at least parking was free, location was convenient although a bit noisy with traffic

This is a clean, well kept facility and perfect location for us to visit family. A Denny's is close by for breakfast, coffee maker in room. Comfortable bed, very quiet for being so close to the traffic. Have stayed in the past and will stay again when we come to Van Nuys area.

I enjoyed staying here at the Best Western Carriage Inn in Sherman Oaks, CA. Upon arrival, we got got a free upgrade from a queen be to a king bed which was awesome. The room was nice and comfy. Air conditioner was great as well. I recommend to all. No free breakfast but there was a Denny's on the property.