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Best Western Hotel Sheridan Center, Sheridan

3.5/5  - basé sur 1118 notations.
612 N Main, 82801-3633, Sheridan, United States - See map
Best Western Sheridan Center - Northside Lobby Entrance Way. The Best Western Sheridan Center is ideally located in the center of Sheridan. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Sheridan Center! The hotel is located at the base of the astonishing Big Horn Mountain Range in historic downtown Sheridan. This Sheridan, WY hotel offers spacious rooms in a western mountain lodge theme. The Best Western Sheridan Center offers a wide variety of amenities to accommodate any traveler including. satellite cable, flat screen television with HBO®, high-speed internet access, limited pet-friendly rooms, and indoor swimming pool. The Best Western Sheridan Center is located in the center of all the sightseeing around Sheridan offering convenient access to many local area attractions such as the Trails End Historic Center, the Bradford Brinton Memorial, Little Big Horn Battlefield and much more. We also have private access to the Sheridan Pathway - a great running/walking trail to enjoy! Sheridan is a key place to take in Wyoming's breathtaking views while enjoying a variety of outdoor activities such as hiking, fishing, snow skiing, snowmobiling, hunting, and lots more. Any golf enthusiast will enjoy being close to the Powder Horn Golf Course, Kendrick Golf Course, and Sheridan Country Club. Getaway on a day trip to visit the beautiful sights of Yellowstone National Park, Mount Rushmore and Devil's Tower or just spend a quiet day browsing through the unique shops and galleries of our historic downtown. Make a reservation today at this hotel in Sheridan, Wyoming and let this hotel's team of highly trained customer service representatives do the rest! Enjoy your stay. Our indoor pool will be closed for approximately a month beginning Oct. 7, 2018 for annual cleaning, maintenance and repairs. We apologize for the inconvenience.

Best Western

Hotel Sheridan Center

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 1119 guest reviews
NOTE ISSUED
Excellent
342
Very Good
375
Average
245
Poor
89
Terrible
69
REFER TO NOTICE
Business Business
138
Couples Couples
430
Family Family
314
Friends getaway Friends getaway
106
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worst Best Western"

1
09/11/2018

My room was booked twice at the reception! I was in the room working on my computer when the door just opened BY A HOTEL EMPLOYEE! Not even a knock! Think twice before you stay here! Not a safe place to be!

"Shabby"

2
07/11/2018

As part of a package tour we stayed in this hotel and our first impressions were what a shabby room ! If I had a choice I would have chosen another hotel and not necessarily in Sheridan (nothing there to do). The room looked tired and in need of renovation the only good thing we only stayed one night. It's reported to be a 3 star but I beg to differ more like 1 star. Suggest you think twice before you decide to stay.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I do hope you will consider staying with us again in the future. Thank you, Dan B, General Assistant

"Had A Good Night's Sleep"

4
05/11/2018

The Best Western is more of a Motel style. We stayed on the ground floor in Room 103. The large clean room consisted of 2 x KS beds / fridge / tea/coffee facilities and bath with shower, found it strange the wardrobe was situated in the bathroom. There was no safe in the room. Breakfast was served in the main part of the Motel (where reception is). Breakfast was more than adequate and seemed to cater for hot and cold options. Must comment on how friendly and polite one member of the serving staff in the breakfast room was, nothing was too much bother for him. The location of the Motel is ideal, close enough to many restaurants. I enjoyed my 1 night's stay at the Sheridan and would not hesitate in recommending this lovely Motel.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I sincerely appreciate the kind comments regarding the staff, the rooms, and the breakfast. I look forward to seeing you again soon! Thanks again, Dan B, General Assistant

"Loved the Location"

5
21/10/2018

Great hotel. The location is right in the very charming and historic downtown. Lots of places and parks to walk to. No car dealerships or strip malls. My room was very comfortable, clean and convenient for parking. And, excellent breakfast and nice, nice staff.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the location, the rooms, the staff, and the breakfast. I hope to see you again soon! Thanks again, Dan B, General Assistant

"Highly satisfied"

5
13/10/2018

The food was fantabulous, don't even get me started on th per danishes. The beds were an A+ after a long nights travel. I don't know who was in charge of picking the yogurt, because man did they do a good job. The walk to the rooms was so continent when came to me getting my steps in. They had easy to peel oranges, and their showers were superb if I do say so myself. They had some pretty soft pillows, and their carpet had a fantabulous pattern. I rate this hotel 10/10 would stay again ;)

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate the kind comments regarding the beds, the breakfast, and the decor. I hope to see you again soon! Thanks again, Dan B, General Assistant

"Hotel on Tour"

4
05/10/2018

Room very large but smelt a bit foisty. 2 large beds worst things in the rooms - the pillows, they were cheap foam pieces stuffed in a cover extremely uncomfortable the pillows in all hotels on rest of tour were soft and luxurious. Breakfast very nice to be included. Very central for restaurants nearby.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the breakfast and location. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Everything - Not good"

1
03/10/2018

One of three bus groups that checked into this hotel. First problem, our door lock was broken, after three notifications we were told that it could not be fixed, it had to be replaced and we could not be moved to another room, every room full. So each time we tried to get into the room we had to almost wrench the handle off before it finally opened. Second, pets are allowed in the hotel, there were two barking dog in our hallway. The room next to our was occupied by (we were told by the front desk) a hotel employee and his dog. They said the dog would stop barking when he returned. Not true. We were awakened twice in the night by the dog barking and the owner screaming at the dog to shut up. We had asked to be moved as soon as we checked in and told no rooms available. Third, - breakfast, just sad. We were told that there was not food available at the hotel, so not sure where this food came from? Eggs terrible, and not enough seats for passengers of three buses to sit. Only positive thing going was that the room we slept in was clean. However, between barking pets and broken door locks, we will not stay at this place again.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. I am happy to report that we were able to get the door to the room you had repaired. Again, I apologize for any inconvenience and I hope to see you again in the future. Thanks again, Dan B, General Assistant.

"Clean Hotel with good stopping point"

4
02/10/2018

Stayed one night to break up road trip to Custer State Park. Nice clean room and good bed. Walking distance to town and restaurants. People were friendly and the breakfest was okay but did not have GF options available. Had to meander and ask questions.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the cleanliness, the location, and the staff. For your next stay, we do offer gluten free options on request. Thanks again, Dan B, General Assistant

"Just as good as the first time"

5
02/10/2018

My wife and I stayed at the Best Western Sheridan Center (or whatever its name was at the time) in Sheridan, Wyoming, when we made our first trip to the far west more than 25 years ago. I recalled how unique the hotel was, with rooms on each side of the street connected by an overhead walkway. So in planning this year's trip to South Dakota, Wyoming, Montana and Utah, we decided to return once again. Located at 612 North Main Street, the Best Western is a convenient jumping-off place for the many attractions in the area. The hotel itself, which has 139 rooms, is comfortable, quiet, clean, friendly and accommodating with an indoor swimming pool, laundromat, business center, fitness center, bar/lounge, concierge, dry cleaning service and free breakfast. Our room offered a welcome space to relax after long days of sight-seeing. It featured a king-size bed, coffee maker, refrigerator, iron and ironing board, high speed internet access and cable satellite TV that included ESPN, CNN, HBO, Fox News and Disney.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the amenities and the location. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Best Western Sheridan"

5
30/09/2018

The staff was helpful and friendly. My room was decorated nicely and had a nice layout. The hotel is closed to food and entertainment. Comfortable bed and good internet speeds. Good selection of breakfast items.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the decor, and the breakfast. I hope to see you again soon! Thanks again, Dan B, General Assistant

"Nice hotel. Friendly staff"

3
27/09/2018

We stayed one night to break up a long drive. The staff at check-in and checkout was friendly. The room was clean. Good location. Breakfast was satisfactory. Sheridan is a cute little town, but if you want to eat, you'd better do it well before 9 pm as everything closes down.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the cleanliness, and the breakfast. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Easy to find location and great continental breakfast choices"

4
26/09/2018

Very easy to find with the overhead walkway going across the road. Reception staff were very welcoming but we could have done with a guide to find our room as the room was not as obvious to find compared with the other room numbers! Room was clean and very comfortable and breakfast choices were excellent with servers there from 6am to assist.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the staff, the service, and the cleanliness. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Warehouse for humans."

3
24/09/2018

Great welcome from front desk, very efficient and helpful. However the rooms need a complete redecoration, the whole complex a good clean and breakfast needs to be designed by a catering manager rather than an accountant. Who wants to eat cold scrambled eggs off a cardboard plate using plastic cutlery? No elevators! No room safe! Leaves and garbage left unswept! PLEASE no excuse for this. All staff were very friendly and helpful, it's the management that need replacing.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the service and staff. We are working on improving the property, and appreciate your patience and understanding during this process. I have shared your comments with our housekeeping and maintenance teams so we can address the issues you noted there as well. I hope you will consider staying with us again in the future. Thanks again, Dan B, General Assistant

"Unattractive."

3
24/09/2018

The hotel is an unattractive number of buildings on both sides of the street. The decor is quite outdated. The room was fine but the bed showed a very thin layer of some blanket. I had cold during the night. Moreover the noisy fridge woke me up. When I decided to turn it of and put the heating on, the noisy heating woke me up ! A very bad night's sleep. Breakfast is included but for me this type of cheap breakfast buffet does not interest me anymore. Weak and tasteless coffee, dry and cold scrambled eggs, deep frozen bread, Plastic cups, plates and cutlery. Thank you. I will go and pay for a decent breakfast somewhere else.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again, Dan B, General Assistant

"nice"

3
22/09/2018

clean room and hotel,stayed night for football game and was pleased with accommodations, front desk was so friendly and helpful,walking distance of an array of things from food to shopping,will definitely suggest this hotel to others

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the cleanliness, the service, and the location. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Always good"

4
19/09/2018

Yet another two nights at a BW, always good and this one is no exception, very nice clean and comfortable room and it's always nice to stay with BW. Breakfast is always included in the price and is generally very good as it is here. Look forward to our next stay in a few days time.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the cleanliness, the breakfast, and the rooms. I look forward to seeing you again soon. Thanks again, Dan B, General Assistant

"Cool town"

3
18/09/2018

There are 4 different buildings..Older hotel..First room was near pool..front desk was nice & moved us..I get sick from the smell of chlorine..I'm surprise they haven't went to salt..Chlorine so bad for u..The other room was decent.. A/C loud..The breakfast was ok,had nice fruit..I like pre made oatmeal ,they had paks with the fixings..so ok..Town is nice...The have a pathway to take a walk..Sculptures in the town..was really nice..

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate the kind comments regarding the breakfast and the location. I do hope you will consider staying with us again in the future. Thanks again, Dan B, General Assistant

"OK place for an overnight stop"

3
14/09/2018

We stayed overnight here as part of a tour group. The room felt more like a motel than a hotel, especially for those rooms which opened directly onto the parking area. Our room had no bar fridge, no safe & no cupboard for our clothes. But the bed was very comfortable and we had a great night's sleep there, which was all that we were really there for.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again, Dan B, General Assistant

"Review"

2
13/09/2018

Exterior and rooms need updating. Exterior looks older than others we've stayed in. The lobby is beautiful but the rooms look very tired. Could use a little love. Front desk was quite busy when we checked in but the clerk was very professional and friendly with ever person she checked in.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thanks again, Dan B, General Assistant

"Woo!"

5
08/09/2018

Samantha was the highlight of my visit! She has very great customer service, very happy and friendly. She's also very helpful. The rooms were clean, the service was excellent. I would stat here again.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the cleanliness, and the service. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Tourist"

5
05/09/2018

It was very easy to make a reservation. Checking in was pleasant. The room was sparkling clean, and the air was already on for me. I really had a great burger, cooked to perfection and served to me by a chef in a truck while I was relaxing in a wonderful bar. The bartender made a perfect martini, or two. The lobby was more than inviting, and the hotel has a bit of interesting history. I plan to come back.

"Globus tour"

4
04/09/2018

Older hotel but completely refurbished. The room was clean and beds comfortable. WiFi was free and they had ports by the bed to plug in phone and iPad. Indoor pool but we did not check it out. Nice bar for drinks in the evening and good breakfast was provided.

"Great stay"

5
03/09/2018

This is a great place to stay. It's close to shopping and many restaurants. The staff in all departments were very accommodating. I would recommend this place to everyone! I was broke down here and they gave me a special rate for being stranded.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the location, and the value. I hope to see you again soon! Thanks again, Dan B, General Assistant

"Great Motel"

5
30/08/2018

This very modern motel is perfect. Clean rooms, excellent staff. They do not have a restaurant but suggested the hotel over the road which was great. They happily stored our bags till our car was available.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the rooms, the staff, and the service. I hope to see you again soon. Thanks again, Dan B, General Assistant

"Continental Breakfast"

5
27/08/2018

A beautiful n tasty Continental Breakfast awaits your arrival starting at 0600!! A great mourning meal of scrambled eggs n link sausage will provide da needed energy to get yo day started!! N addition, great tasting coffee iz available!! Enjoy!!

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the breakfast, and I hope to see you again soon. Thanks again, Dan B, General Assistant

"Things have changed a lot in a year and won't be going back!"

2
27/08/2018

I have stayed here every summer for 7 years. This year was quite different because of the new ownership. The price of this hotel is in the range as others in the area ($110-120/night) but they have always offered a free full breakfast and would give you a couple drink tickets for their bar when you checked in. Well the new ownership got rid of the drink tickets and when I was there, the kitchen was "broken" and they had no breakfast available. I asked do I get some kind of rate discount since I had originally paid for these items and now am not getting them. The answer was a very rude "NO!". Well looks like I'll be staying elsewhere in Sheridan from now on.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I can assure you that we are providing a complimentary continental breakfast for all of our guests at no additional charge. I do hope that you will consider staying with us again in the future. If I can be of further assistance, please contact me at (307) 674-7421. Thank you, Dan B, General Assistant

"I will stay here again"

5
25/08/2018

Very clean, lovely breakfast buffet, efficient front desk, quiet room. Comfy bed, lots of hot water. Even tho my dog wasn't traveling with me this time, Inoticed that there is a dog area on hotel property.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding breakfast, the cleanliness, and the desk. I hope to see you again soon! Thanks again, Dan B, General Assistant

"Friendly, helpful staff."

4
24/08/2018

My husband and I stayed here on a whim on our way home from Yellowstone.... The receptionist that booked our room was friendly and answered all our questions about good food in the area... our room was spacious and clean.. Beds were comfy and plenty of hot water to stand in after a few days of camping... At breakfast the next morning all staff was VERY polite, courteous and willing to help... It's a free breakfast of sausage, eggs, toast bagels, waffles, yogurt, fresh fruit etc... plenty to choose from. I would recommend this hotel.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the cleanliness, and the breakfast. I hope to see you again soon. Thanks again, Dan B, General Assistant

"OK place to stay!"

3
21/08/2018

Four of us were on a motorcycle trip and stayed at this hotel for one night! Check in was a little confusing as the lobby was on one side and our room was across the highway on the other side. That was no problem but we were on the top floor and after a long day of driving in the +40 temperature, an elevator would have been nice, we were just exhausted. Our room was small and dated but had great AC which we were so thankful for. We had a good sleep and breakfast in the morning was good, then we were down the highway again. My only complaint would be nothing to do with the BW, it would be the line up of people going to the drive thru next door and not letting us back out in the parking lot. I can't believe how inconsiderate some drivers are, very sad. Thanks BW, we had a good stay.

"Nice place"

4
21/08/2018

This hotel was more of a motel, no elevators which made getting all the luggage to the 2nd floor difficult. The room was clean.The wi-fi wasn't very good. The beds are comfortable and the decor was very nice.

"Nice hotel/motel"

3
20/08/2018

Stayed here for one night as part of a tour group. Acceptable accommodation. Relatively quite. Nice bed. No evening restaurant in the hotel but there is a food truck in the car park from 1600-1900 every evening. Very nice burgers.

"Don't stay here!"

1
19/08/2018

We booked this hotel while on a road trip to Colorado. We supposedly got the last room available, which was handicapped accessible. We parked in a spot in the back alley, close to where our room was located. First of all, when we walked in the room it smelled of deodorizer. I thought I could smell cigarette smoke. The air conditioner was so noisy that we couldn't leave it on while we slept. So the room was uncomfortably hot! Next, the pool is centrally located, but not enclosed in a separate area. The pool was open until 10pm and there were a lot of noisy people being inconsiderate. And lastly, when I went to take a shower, I noticed dark splatter on the walls of the shower. I tried to rinse it off, but it wouldn't come off. I wasn't about to try to scrub it off, because it looked like poop splatter! I know we were in a handicapped accessible room, but come on! This was disgusting, so I decided to forego the shower! This hotel does NOT meet our usual best western standards!!

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I will work with my maintenance and housekeeping teams to make sure that the issues you noted in your room are addressed and so we can prevent them from happening again. Thank you again, Dan B, General Assistant

"Staff was friendly but that's as far as it went..."

1
15/08/2018

Friendly staff at check in. Went straight to room and that's were it began. Room smelled musty and damp. Couldn't put my finger on it but suspect poor venting on air conditioner. Air also didn't work well. Had it set wide open and it was 1:30AM before it really cooled off. The best was yet to come, my kid went to brush his teeth in the morning and had a bug sitting on his toothbrush! Game over, I won't be back.

"Hotel on both sides of the street"

4
10/08/2018

This hotel gives you a rustic sense. The outside decor is fitting for this part of the U.S. Staff was very friendly and pleasant. Room was very nice. No elevators, I have a replaced knee. It was full was the Motorcycle Rally near by.

"Motorcycle trip"

4
07/08/2018

The hotel was very nice and clean. Front desk staff was very friendly and helpful. It has a nice bar that it seemed to me people were having a great time!!!! The hotel offers a complimentary breakfast but it didn't have any eggs or breakfast meats, people was asking for something else than just waffles. The dining room staff was very friendly.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the cleanliness, the staff, and the bar. We are working on expanding our breakfast selection, and I hope to see you again soon. Thanks again, Dan B, General Assistant

"Another great stay"

5
02/08/2018

This is our 3rd time here on long summer road trips to the Pacific Northwest. We love it's dog friendly, great pool, and our room was a spacious 2nd floor unit with tall ceilings. We do miss the hot tub that was removed. See you next summer!

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the amenities and the rooms. I hope to see you again soon! Thanks again,

"Sheridan stay"

5
31/07/2018

The rooms where quiet and comfortable. The fenced grassy courtyard was well groomed and maintained, a nice retreat from the summer heat. The continental breakfast was delicious. The dining was very clean and the staff was friendly : )

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the rooms, the landscaping, and the breakfast. I hope to see you again soon! Thanks again, Dan B, General Assistant

"However... "

2
30/07/2018

Nice staff with a special shout out for Julian on the bar. However, strange place with lobby, breakfast and bar on one side of the road and accommodation and pool the other. Our disabled room had great shower space but lousy shower, no natural light!!! and the vending and ice machines making a racket just outside. Just cos we're disabled don't mean we're deaf!

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I hope you will consider staying with us again in the future. Thank you for your feedback regarding the noise you experienced during your stay. I will work with our maintenance team to see what can be done to reduce the impact that has on our guests. Thanks again, Dan B, General Assistant

"Only Hotel in Historic Downtown Sheridan!"

5
29/07/2018

I spent four days in Historic Downtown Sheridan and never used my car. I Was able to walk to great breweries and restaurants. Rib & Chop House was excellent dinner spot. Luminous Brewery had live music events. Thursday night had a farmer's market downtown. And, check out the Silver Spur for breakfast. A Wyoming classic!

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us! I appreciate your kind comments regarding the location, and I hope to see you again soon. Thanks again, Dan B, General Assistant

"Typical Best Western standard."

3
29/07/2018

Very friendly, helpful staff, who recommended a good restaurant for our evening meal. Rooms clean, with parking right outside. Breakfast was good, but at an extra cost. Sheridan is very small with little going on, but if in the area again, I'd stay here.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review your recent stay with us. I appreciate your kind comments regarding the staff, the cleanliness, and the breakfast. I hope to see you again soon. Thanks again, Dan B, General Assistant

"overpriced"

2
25/07/2018

appearance and condition of room and property were poor relative to price. Someone arguing next door at 2am. Cannot recommend this hotel to anyone else. This hotel was closer to downtown but other options available closer to I90

"One night stay while in Sheriden"

4
24/07/2018

This was one stop with a Globus tour out West. The hotel has undergone recent renovations.The bar area was nice, the rooms clean and centrally located. We didn't have much time to explore the area. I would stay here again if in the area again. The continental breakfast was all cold foods. The kitchen was either not operating or opened up after the renovation

"Terrible customer service"

1
23/07/2018

I booked this hotel on Priceline we booked a king room suite with a whirlpool tub. We walked into the room and it had a regular tub. We called the front desk and they say they could do nothing since it was a third party booking. We were told by Priceline the hotel would not refund any money. The room was small. Needed updated. The air conditioner didn't work well. The swimming pool was cloudy and no hot tub. Breakfast is included but don't expect much as it only has waffles, cereal and toast, no meat. I'd keep looking if you want a friendly front desk and a updated room.

"Best Western please step it up."

2
22/07/2018

This Best Western is in the older section of town. It was high priced for the area. The toilet paper was single ply which for the price we were paying should have been a soft 2 ply. Also the bed sheets had two black marks on them like someone had sat on the bed with their shoes on. The breakfast was a deluxe continental style. But for the price there should have been more protein offered. The Cody, WY BW that we stayed in the night before had an amazing breakfast. The staff was A-1, especially the gentleman in the breakfast room. My suggestion would be to check the other side of town and compare prices.

"Pleasantly surprised!"

4
16/07/2018

We were not expecting much but it turned out to be a decent hotel. Room was clean and comfortable. We had a double queen room, added a rollaway & had our dog but we all got comfortably. Pool was fun for the kids although kind of dark. I would recommend it for families traveling through Sheridan.

"Missed the mark"

3
16/07/2018

Our tour group was scheduled to stay here for one night, en route from Mount Rushmore to Yellowstone. The lack of an elevator for a two-story hotel does not concern me, but incorrect directional signs do. I could not find the correct room number, or the correct building. That is the biggest booboo of this complex. It appears to have started out as a small hotel/motel in a single building. Now there seems to be about six buildings crossing various streets, one building with an elevated walkway crossing a busy street. This Best Western is TripAdvisor reviewer ranked 6 of 19 Sheridan hotels. That should tell you something. With few hotels, there's no need for management to improve. Given that there are many buildings, it's impossible to guess at how many rooms there are. When I discovered the clock was 30 minutes behind and I couldn't adjust it, I phoned reception. No answer. I tried again five minutes later. No answer. I walked across the side street to the lobby. Eight guests were lined up—and only one registration staff member. That's why should couldn't answer the phone! This is poor management, not the fault of the employee. I explained the problem and she said she'd have someone adjust the clock. An hour later I called, got no answer, and had to go back to the lobby. I know she was frustrated, and I kept my dissatisfaction in check. The included breakfast is meager, a few selections to place on a paper plate and “enjoy” with a plastic fork. Hey, it was for only one night. The reason I assigned 3 Stars is that the staff is overwhelmed. I'm sure if management hired enough staff members to accommodate so many guests, service would improve. I advise, however, that you consider other Sheridan hotels reviewed on TripAdvisor. Best Western missed the mark.

"Good location "

3
14/07/2018

If location matters to you, this is a good place to stay. Right on Main Street a few minutes walk to town center. The accommodation is motel-like. Very basic furnishings. But it is clean and comfortable. It does include breakfast. Probably comparable to other hotels in this small town.

"Meh...."

3
11/07/2018

If you only care about location then consider this a five star place because it's right downtown and you can walk everywhere. If you care about updated rooms, cleanliness, ice machines that work, a decent breakfast, and not be creeped out by some of the cleaning crew, probably best to stay away.

"Good Location"

4
10/07/2018

We stayed here for one night on our way to Cody from Hill City, but we wished we had been able to stay two nights. The hotel is in a good location easy walking to bars, brewery, resturants. Our room was on the second floor on the same side of the street as the reception. It was large and clean with two beds smallish bath room. Breakfast was the usual plastic affair very small plastic spoon to try and eat your cereal with, nice fresh fruit salad but difficult to eat with plastic cutlery. Sheridan is a nice town with a good high street with lots of sculptures, there is a nice park and a river walk. Good bars and eating places.

"centrally located but poor value for money"

3
02/07/2018

The room was clean but unexceptional. The breakfast was only average for a more modest motel. A virtue (I suppose) is that this is a sprawling property with, if effect three separate modules with different configurations. Downtown is only blocks away, so that is an advantage. Comparable properties nearer the interstate were cheaper and I can't account for the difference in price.

"Best Western - or WORST Western..?"

2
02/07/2018

Room was fine but why are two telephones necessary..? Nice bathroom but no safety handle in the shower. One of these days someone is going to have an accident because of this and sue the hotel chain for millions....! Getting to sleep was a problem as there were no less than 11 LEDs illuminating the room that had to be covered over before I could get off to sleep. We were here for three nights. On the first morning we went out sightseeing and returned at 2.30pm only to find our room hadn't been made up. The person at reception said that all rooms are made up by 3.00pm so we went out for a meal. Got back at 5.00 only to find the room still hadn't been made up. Complained to reception again and they didn't seem to know why it hadn't been done but got someone to do it by 6.00pm. On the second morning we got back from sightseeing and found that, although the room had been made up, it hadn't been done properly. The empty cardboard tube had been removed from the toilet roll holder but not replaced with a new roll. Packets of sugar, creamer & stirrer had not been replaced, nor had tea bags. I 'phoned down to reception and was told they would send someone up. After an hour no one had come so I called again and was told, "We're very busy". What, too busy to look after their customers properly....? This time I got really annoyed and told them that if housekeeping had done their job properly, this wouldn't be happening. Five minutes later someone turned up with ONE of the missing items and had to go back for the rest. The only good thing about the breakfast was the fruit salad. Otherwise it was a big disappointment. Orange juice was cheap and sour tasting, white bread tasted of chemicals and the muffins were dry (Stale..?).

"Room was not clean."

2
26/06/2018

We checked in around 6 PM. on Memorial Day weekend 2018. The garbage cans in the room were not empty or clean and the carpet had not been vacuumed. Very disappointed in the condition of the room in fact not even sure if the sheets had been changed as they were extremely wrinkled. We did find out when we checked out the following morning that house keeping is available until 9 PM. Anyway not a motel I will stay at in the future nor can I recommend it to others. Seems management would assure the rooms were clean prior to renting them to customers.

SheridanBWGServices, Director of Sales at Best Western Sheridan Center, responded to this review
Thank you for your honest feedback. Your opinion matters to us. We are under new management and are currently renovating the property and improving customer service. It is unacceptable to us that your room was not acceptable. That is not are standard and we strive to make our guests comfortable in a clean updated room. I will address the issue with our management and housekeeping department. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tami Jelly Best Western Sheridan Center Director of Sales & Marketing [email protected]

"We could have had a better experience staying at this motel"

3
25/06/2018

We got to the hotel a little after 3 and couldn't check in for an hour. Plus the restaurant was closed and there was no hot breakfast, though the website had said there was. The room is dated, but the decor was nice with nice art. We would stay there again for the location. And they did allow our dog. The bed was good, as was having a refrigerator. We went the next block to eat breakfast.

"You'll wish you hadn't"

1
14/06/2018

This motel is old and dirty. I arrived late, exhausted, pulling a camper about 450 miles that day. I booked on the phone without checking out pics or reviews. When I arrived, I parked in their lobby parking as the gal suggested, and then found the front desk. It's shabby. Really shabby. I got my key and asked if there was parking near the room. No, there is no camper parking anywhere except the lobby parking lot, and it's not really camper parking; you just park across four or five regular parking spaces. She said my room was across the street and to take the "sky bridge" there. Um, ok. "Is there an elevator"? No. No, there isn't. I head to my room. The sky bridge moves when you walk on it, the windows popping with the movement. AWFUL. I get to the other side, and it's really bad. Everything is old and stinky and noisy. I find my room and open the door. It smells like pee. I close the door without setting foot inside and return to the lobby. "My room smells like pee." "That's the only pet room we have available." "But it smells like pee." "That's all we have available." "Do you have any Lysol?" **looks to her left and right**. "No, we don't have any." Turns out someone had peed on the bed. I found out when I laid down to go to sleep. I found dead flies in the window sill. The shower was half coming out the shower and half coming out the spigot. The shower curtain was way too long and you stepped on it while you were in the shower. The next morning I checked out the free breakfast. NO HOT FOOD. Ugh. I asked if there was a restaurant nearby. She pointed to my right, saying, "There's a great place about a block that way." I walked a block that way. NO RESTAURANT. So I checked Google Maps. It was the opposite direction. Also, this hotel is far from the freeway and I got stuck behind a stupid train on my way there. This place is the worst Best Western I've ever stayed at. And it cost me about $135.

SheridanBWGServices, Guest Relations Manager at Best Western Sheridan Center, responded to this review
Dear Frannie M, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry we were not able to do that for you and that the assistance offered at the front desk was unable to improve your stay after a long trip on the road. Because we value your business, we would like to you to contact us to discuss what we can do to make this situation better for you now and in the future. You can reach us directly at 307-674-7421. Sincerely, Karen Schumacher General Manager Best Western Sheridan Center

"Stay somewhere else"

2
10/06/2018

Room had carpet stains and strange odor. I always carry air freshener thank good ness. Breakfast was sparse...no yogurt. When I complained about the odor and carpet stain the checkout person told me they were having a professional cleaner come in the next week and they were under new management.!!! NO EXCUSE!!!

"Comfortable hotel."

5
10/06/2018

Overnight stay on a tour of the West.All was good with our room, it had all the facilities expected of a hotel in this part of the country. The hotel was vast with plenty of rooms to cater tours. Breakfast was ample.

"So so"

4
09/06/2018

It s a big hotel: 4 seperate buildings. The receptionist was really friendly. When we went to our room it was really hot. We had put on the AC and went on a search for a restaurant. Not a lot of choice, everything closes early. When we came back to our room it was still had. A half hour later we got a new room with a better working AC. The rooms are fine. Cleaning could ve been done a little bit better though.

"Tired and Worn-out in Sheridan"

2
05/06/2018

What appeared online as a nice Western lodge was in reality a tired, dirty, worn-out hotel with two wings on either side of main street joined by a skywalk, with dark bedrooms with dark, tired, worn carpets and worn linens, inadequately cleaned by too few chambermaids; a sad, large undecorated breakfast room with depleted supplies and poorly cleaned with no attendant; a glaringly lit lobby devoid of charm or engaging staff and serving primarily as a pedestrian bypass to other wings. Positives: nice indoor pool and located on historic main street in walking distance of restaurants and shops. Hotel frankly overpriced and not worth the value.

"Do Not Stay, Better hotel values in area for same price"

1
31/05/2018

Does not meet Best Western standards. Hotel lobby area to left of check in desk was extremely dirty. Staff was nice. Entered our room, initial feel was dirty. Carpet was not vacuumed, bathroom floor was not completely cleaned, the bed was made however, it looked like someone played in it and then left. We left and found a nicer hotel in the same area for the same price.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving a review over your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western Sheridan not best anymore"

2
29/05/2018

The Best Western in Sheridan Wy is a worn out hotel. Hallways are smelly, carpet in rooms seems dirty. The breakfast was pathetic...the worst I've ever seen.....everything was empty and there were no healthy options. I would not stay here again.

"Very basic"

3
23/05/2018

Very basic hotel in need of renovation & upgrades. The front desk staff was very nice & professional, the room was fairly clean with the exceptions for the stains on the carpet. The breakfast was a disaster! I walked in and walked out of the room where the breakfast was served because it was very messy & disorganized!

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving a review over your recent stay at our property! By telling us what you liked or what you think we could improve on, you are helping us to implement better services to you and guests in the future. We appreciate your business and value your feedback! We hope that in the future you give us the opportunity again to provide you with a superior stay!

"Run down, over-priced"

3
23/05/2018

This was probably a very nice hotel thirty years ago, but it's definitely showing its age now. On the positive, the staff was very nice and responsive, and the room was very spacious and comfortable enough. The food in the attached restaurant was also pretty good. On the negative, the layout is annoying with the lobby on one side of the street and the rooms on the other, connected by a sky bridge that is up three flights of stairs. The whole place is getting to be pretty run down and feels a bit depressing and shabby. The pool is small but nice, but the hot tub was just tepid at best and there was no way to increase the temperature. Worst thing was that the toilet plugged up and overflowed--luckily only on the morning we were leaving. Finally, the breakfast was OK, and included freshly made eggs and bacon. But the waffle maker timer didn't work and the selection of other items was very limited. The coffee cups were just little paper ones, no tops for to-go, and they even ran out of those shortly after we came in. In sum, a decent budget hotel, but way over-priced at $130.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving this review over your recent stay at our property! We appreciate your business and value your feedback. By telling us what you liked or what you think we could improve on, you are helping us implement better services to you and guests in the future! We hope that you will give us another opportunity in the future to provide you with a superior stay! Thank you again and have a great day!

"Disappointed"

2
22/05/2018

We often stay in Best Western hotels and we find them good but unfortunately this one did not live up to expectations. The bed was comfortable but our room though fairly clean lacked care. The pellet on the curtain was broken as was the radiator. We could not switch off he fan in the bathroom. Neither of us slept well.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving a review with us over your recent stay at our property. We appreciate your business and value your feedback! By telling us what you liked or what you think we could improve on, you are helping us to implement better services to you and guests in the future! Thank you for bringing any working order conditions and concerns to my attention, so that I may inform appropriate departments for resolution. I apologize your stay did not meet your expectations, and I hope that you will provide us with another opportunity to provide you with a superior stay.

"Not worth what we paid"

3
20/05/2018

We were there for my son's soccer tournament. The blackstone grill was awful. There was one server for the entire place. The food took forever and was not that good. The hotel itself was a little dated for the price we paid. We had to pay a "special" rate because of the soccer tournament, which was more expensive than anticipated. The hotel took advantage of the fact that they knew it would be a busy weekend, so they basically charged a summer rate. Breakfast was lacking, the supply went down very fast, not much to choose from. In the future, hotel management and staff needs to better prepare for the influx of people to the town. Sheridan is not equipped to handle thousands of people flooding to the town all at once. We will not be staying here again.

"Check the ac and dont use the coffee maker"

2
19/05/2018

I did a much more complete review on bring fido so I will just review here. Good- It has a restaurant and bar on the premises. The beds are reasonably comfortable and there's decent stream in the bathroom shower. There is a pool and hot tub. Bad- There was mold in the water compartment out the coffee maker and the AC did not work and it was hot as heck. Breakfast was pretty pathetic other than the bacon everything was old and dried out and it opened late and there were no employees in sight. So so- There were people sleeping in their car in the parking lot. It's very dated and worn. Parking is tight and not much of it unless you want a park behind the building. No place to walk your dogs except a street and using the grass medians next to the sidewalk. My most important thing is cleanly ness and it wasn't awful but it wasn't great. I gave it 2 stars due to the AC and the mold in the coffee maker.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving this review over your recent stay at our property. By telling us what you liked or what you think we could improve on, you are helping us to implement better services to you and guests in the future. I notified the appropriate departments for your concerns and they have been addressed. I would also like to apologize for not meeting your expectations and hope that you will give us another opportunity in the future to provide you with a superior stay. We appreciate your business and value your feedback. You have a great day, and thank you again for the review.

"Disappointed but nice enough"

3
18/05/2018

Check-in and check-out experience was extremely mediocre. e.g. Here is a breakfast coupon and a rough direction for your room in another building. Mentioned TV didn't work and clearly got the "don't care".

"Ok Best Western"

3
16/05/2018

Make reservations prior to stopping and ask for a room at the rear of the hotel if you like quiet. Most rooms have parking immediately outside the room and can be very noisy with people coming and going. The hotel is comprised of three separate buildings, and you may need to walk to the central building for breakfast.

"to denver"

3
07/05/2018

pool and spa are in seperate building, make sue you check it could be accross busy street. this is a typical park in front of your door noisey hotel. old and outdated. restaurant needs lots of help. overall just average. Tavern is fun !

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving a review over your recent stay at our property! By telling us what you liked or what you think we could improve on, you are helping us to implement better services to you and guests in the future! We appreciate your business and value your feedback! We hope that you will give us another opportunity in the future for a superior stay! Thank you again, and have a fantastic rest of your week!

"Christmas Trek Home"

5
07/05/2018

Headed home to South Dakota from Montana for Christmas, and arrived in Sheridan for the evening. Chilly night, but the rooms were warm and quiet. There was an "open mic" going on in the lobby, which was awesome. Room was very clean, and the shower had awesome water pressure (super hot...it was great!). Due to the proximity of the holiday, breakfast staff was a little sparse. Seating took a little longer because there was only one person (one incredibly brave, valiant person...nothing but praise here) manning the front desk AND the café. One person responsible for cooking food, taking calls, bussing tables, and seating new customers. Color me impressed. I didn't even mind the wait. I was sat with another hotel guest (to save our host from even more undue stress) and had a lovely conversation over breakfast. Of note: breakfast is outstanding. There are several options to choose from, and bacon/eggs are made to order. The coffee is divine. TL;DR - The Best Western Sheridan Center has staff selected from the Saints. Their rooms are clean and warm, the breakfast is made to order, and the ambiance is inviting. 5/5 stars.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving this awesome review over your recent stay at our property! I'm very happy to hear that you enjoyed your experience with us and found our services superior! We appreciate your business and value your feedback! We hope to see you again in the future!

"Best Western Sheridan WY"

4
05/05/2018

Great location and staff. They went out of their way to make our group feel welcome. Older facility that is in decent repair, probably nearing the need for another remodel. Guests are in walking distance of all downtown sites, restaurants, theaters, breweries, etc.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you so much for leaving this review over your recent stay at our property! By telling us what you liked or what you think we could improve on, you are helping us to implement better services and experiences for you and guests in the future! We appreciate your business and value your feedback! Please come back and see us again soon!

"Beautiful rooms"

5
13/04/2018

Stayed one night on the second floor near the pool. Beautiful room. Very quiet, comfortable, and clean. Maintenance is excellent. Everything in the room worked perfectly. Very nice breakfast included in the price. Would happily stay there again.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you very much for completing this review over your recent stay at our property! I'm very glad to hear that you enjoyed your stay with us and found it accommodating and pleasant! We look forward to seeing you in the future, if you're ever back in the area! Thank you again!

"Enjoyed our stay"

5
12/04/2018

Planned on two nite stay but ended up 4 nites due to snow storm with the roads closed. Staff was very accommodating breakfast was good pool and hot tub were enjoyable definately will stay there on our next trip to Sheridan

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! I'm very glad to hear that you enjoyed your stay with us and found it accommodating and pleasant! We look forward to having you stay with us in the future!

"Easter Buffet"

3
09/04/2018

Katrina was amazing. She had been brought out of housekeeping to assist with the Easter Buffet and was handling seating and was confronted by a very difficult customer and she handled it amazingly. Great Job

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving this review over your recent experience at our property! We appreciate your business and value your feedback. By telling us what you liked and what we could improve on, you are helping us to implement better services to you and other guests in the future! I will pass along your compliment, as it is much appreciated. We hope you enjoyed the Easter Buffet and we hope to see you again in the future! Thank you again!

"Pet friendly but probably should not be."

3
02/04/2018

Old downtown location makes it very difficult if not impossible to walk your pets except in alley or neighbors yards (which I'm sure they do not appreciate), Might be better in the summer when you could go to dog park but really not great in snowy weather. Lot's of pets and lots of mess outside in parking lot and alley.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! By telling us what you liked or what you think we should improve on, you are helping us to implement better services to you and guests in the future! In regards to where you can go to walk your pets, on the back side of us we do however have a sidewalk that takes you to a grassy area and over a bridge, that will take you to the creek and just keeps on going! I hope that you will stay with us again, and we love our furry guests! If you would like someone to show you where this path is next time, we will be happy to do so! Have a great day and thank you for staying with us!

"Good Friday Snow Storm"

5
01/04/2018

Encountered bad driving conditions about 2 hours from home destination. Greeted by a very friendly, accommodating receptionist. Server at breakfast went out of her way to help clean our vehicle of snow so we could preceed on our journey.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We appreciate your business and value your feedback! Wyoming weather is definitely a pain, but I'm glad that you made it and felt welcome as you arrived! That was very nice of our server to do that for you! I'm glad you found your stay accommodating and pleasant, and we hope to see you again in the future! Stay warm!

"Best Western/Sheridan"

5
20/03/2018

We stayed overnight for a friend's wedding. My fiance and I were very happy with a super clean room and fast internet. Front desk personnel were extremely helpful and pleasant. I would definitely stay here again.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We are happy to hear that you found your stay superior and look forward to having you again, if you're ever back in the area! We appreciate your business and value your feedback! Thanks again!

"Great Experience in Sheridan Center Wyoming"

5
19/03/2018

This was a very pleasant and refreshing trip. After a full day of meetings and frenzy of work activity it was so wonderful and refreshing to return to my room - at the end of the day, and feel like I'm home. The staff at the desk and the dining room humbled me with their kindness and service. I wish every business trip was like this!

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We are very pleased to hear that you enjoyed your stay with us! We appreciate your business and value your feedback! We hope that we will see you again in the future!

"Good Value"

4
02/03/2018

Price was very good and room was clean. Staff was friendly but lobby is opposite side of street, which is not very convenient. This is probably not a big deal during warm weather, but in winter you have to either deal with ice on the road or climb 3 flights of stairs to sky bridge. Free Breakfast is not self service, but ordered from a four item menu. Food was good, but service is pretty slow, so breakfast takes 30-40 minutes. The restaurant also serves noon and evening meals. Food is decent, but service was really slow. I would definitely stay here again for the value, but probably avoid the restaurant.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We appreciate your business and value your feedback. By telling us what you liked or what we could improve on, you are helping us to implement better services to you and guests in the future. We hope that you will come and stay with us again, so that we can have another chance to provide you with superior customer service! Thank you for your loyalty to our brand! Have a nice day!

"Who said you can't have a Great time staying in town !!!"

5
26/02/2018

To start off, WOW WHAT A GREAT PLACE !!!! Lol we stayed here using there special coupon which advertised one room, hot tub, pool, surf and turf, drinks, soup and salad bar, & breakfast for only $99 !!!! Yes you heard right and All month long!! Room was very nice and super clean. Great comfortable bed, coffee and tea with maker, refrigerator, iron & board, flat screen tv. Duel doors which make coming back from the pool and hot tub even better. Pets are also welcome. Staff was amazing from Levi at the front desk to Brett and Ted.....all go above and beyond the call of duty.. If you are in Sheridan or out of town you will enjoy this deal ... Hurry while you can.... This is a super great stay.

"State hockey"

5
24/02/2018

Brittany was so very nice. Always a smile, eye contact and good manners. Please and thank you. Very attentive. Loved it will stay there again and recommend to friends and family. Has an indoor pool and hot tub. Always clean. Free hot breakfast. And just mins for downtown Sheridan.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you so much for leaving a review over your recent stay at our property! We appreciate your business and value your feedback! I just passed the message along to Brittany, and she was ecstatic to hear that she provided you with such superior customer service, and thanks you for your response! I'm happy that you found your stay accommodating and of quality! We are looking forward to having you again in the future! Have a great day!

"On both sides of busy road"

3
05/02/2018

The welcome was good and luggage delivered promptly. The room was fine and assistance came quickly when required. Breakfast and dinner were served on the other side of the road, accessible by a bridge which was two storeys up from the ground floor with no lifts. There was a pool and a hot tub and breakfast was good with waffles, bacon and scrambled egg. Not a good stop for anyone with mobility problems.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your stay at our property! We really enjoy our tour guests, and hope that you had an enjoyable stay overall. By telling us what you like or what we could improve on, you are helping us to implement better services to you and guests in the future! I hope that if you're ever in the area again that you will give us another opportunity to provide you with superior service, once again! Have a great day!

"Perfect with its own restaurant and bar"

5
23/01/2018

The room was clean, bed comfy and they had a very cool pool with a big open area and a lot of wood paneling and beams. The rooms on 2nd floor had high ceilings made out of wood. All of the people we encountered were very friendly and polite. The hotel is on both sides of Main Street, connected by a Sky Bridge. The restaurant has very good prices and great food. The breakfast was free, but you had to order it from a waitress in the restaurant. They don't offer a buffet. It was a standard BW breakfast (cakes, eggs, waffles, yogurt or cereal/oatmeal). Overall, a great place.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! I'm very happy to hear that we provided you with a superior stay! By telling us what you liked or what we could improve on, you are helping us implement better services to you and guests in the future! We however do provide a buffet breakfast in the summer season, due to the high volume of traffic in the mornings. We appreciate your business and value your feedback, and hope to see you again soon!

"jeff g 2018"

5
23/01/2018

our hockey team stayed here while in town for a tournament. all staff were friendly and helpful. finding hotel and access was very easy. room were great and at a reasonable price too .the over main street walkway gives a great view of the city and mountains.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing a review over your recent stay at our property! We appreciate your business and value your feedback, as well as are pleased that you enjoyed your stay with us! We hope that we may have the pleasure in the future by providing you again with a superior stay! Stay warm and good luck with hockey!

"Last minute trip"

4
09/01/2018

Beds were very comfortable and we were accomadated close to pool with last minute check in.. Had no problems with our room and enjoyed stay overall! We will be returning to a Best Western and enjoy the points we earn to save money on our next trip!!!

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! I'm very happy to hear that you enjoyed your stay with us, and also found it convenient and accommodating. We hope to see you sometime in the future, again!

"Great place to stay!"

5
07/01/2018

This hotel is a great place to stay. The staff is very friendly and accommodating! It's quiet, even with buses of athletes staying at the same time. We happened to be attending a basketball tournament so it was to be expected. Would highly recommend! Close to beautiful downtown! Bar and restaurant on property.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! I'm glad you found your stay accommodating and pleasant with us! We hope that we will see you again in the future! Hope you have a great year!

"Great location"

4
29/12/2017

The Best Western in Sheridan is one of the nicest locations I've ever stayed at. It's in a great location close to downtown. The service from the front desk is not the best but the bartenders and wait staff are excellent.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! I'm glad that you found your stay pleasant and accommodating. By telling us what you liked and what we could improve on, you are helping us to provide better service for you and guests in the future. We hope that you'll come stay with us again soon!

"Very disappointed"

2
26/12/2017

We stayed here for one night as part of a bus tour. Having requested a quiet room we were allocated a 2nd floor dark, grubby looking and depressing room nearest to the main road with no external window and stairs and with the large hallway aircon unit right outside the door! Our tour director went straight back to reception and we were then given a room in the conference centre over the road, which was of reasonable size with two queen size beds. A motel style accommodation, not up to the standards of other hotels on our tour.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your past stay at our property. We appreciate your business and value your feedback. By telling us what you liked and what we can improve on, it allows us to implement better services for you and guests in the future. We try to keep our tour bus rooms together, however we understand this does not always suit every guests needs, and are always happy to accommodate our guests further. I hope that you enjoyed your bus tour, as well, and thank you again for submitting a review. Samantha Schiefer Guest Services Manager

"Friendly Staff and a Great location"

5
18/12/2017

Best Western in Sheridan is convenient to Historic downtown and Rt. 90. The several occasions I have stayed here have always been pleasant. The staff has never failed to be friendly and courteous. Clean.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We are very pleased to hear that you found your stay to be superior, accommodating, and pleasant. We appreciate your continued business and value your feedback. We look forward to seeing you again in the future, and thank you again for the review! Happy Holidays!

"Nice staff, strange layout."

3
15/12/2017

Hotel is laid out over a couple of city blocks, parking for larger vehicle/trailer combo is difficult. Staff very professional and helpful. I would stay there again if I were driving a smaller vehicle..

"Best Western - Sheridan - not the best of the west"

3
11/12/2017

Room was clean & comfortable. Internet worked well. Staff was gracious. Breakfast was poor - little fruit, no oatmeal or yogurt. I'm not a fan of biscuits & gravy...Typical waffle maker and scrambled eggs.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We appreciate your business and value your feedback. By telling us what you liked and what we can improve on, you are helping us to better provide you and guests in the future a superior stay. In regards to not having oatmeal or yogurt out at breakfast, please don't be afraid to ask next time, and we would me more than happy to get that for you! We hope that you will chose to stay with us again, provided you are ever in the area again! Please feel free to contact me directly if you need any assistance in the future. Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Convenient"

5
08/12/2017

This is a very nice motel with a great staff all around. It has a nice bar/lounge, restaurant with average but clean and efficient rooms. The walk way over the highway is very handy for access to these areas plus the meeting rooms.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review over your recent stay at our property! We appreciate your business and value your feedback. We are happy that we were able to provide you with a superior stay and that you enjoyed many aspects during your visit. Your satisfaction is important to us and whenever you're in the area again, we hope that you will once again choose to stay with us! If you ever need any assistance in the future, please feel free to contact me directly. Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Crooks! Don't book on line! "

1
18/11/2017

Called hotel to see if they would honor on line price to stay in the King Executive Room for a week. They wouldn't so we booked on line. It showed picture of a big room, double couches and a big tub. When checking in we received a handicap room with a shower. I called front desk and told them what I had booked and even had pictures to prove it. They told me they had no rooms with couches but they could move me into a King room with a tub the next day, I showed the gal at the front desk what I had booked and she said again there were no rooms with couches so she had no idea how that picture got online. I switched the next day into a small room with a tub, after again showing the new gal pictures of what I had booked. When I was in the lobby getting coffee I heard the front desk asking if a customer would like the suite which had couches and a big tub. So several employees lied, mislead and hassled me. Very bad customer service!! Will ever stay or refer anyone there again, and we stay in Sheridan often to see family and for hunting trips.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review after your recent stay. Your feedback is important to us, and we use it to implement better services and experiences for you and guests in the future. On behalf of my entire team, I do apologize that we did not meet your expectations. Due to limited availability of rooms, and as we only have one suite such as the one you are describing, and it isn't always possible to accommodate every guests requests. However, we try our best to make our guests stays a positive one. My personal recommendation is to call the hotel directly to inquire about availability and whether or not we can provide the accommodations you're requesting, as it's not uncommon that we receive reservations that automatically come through our reservation systems, where guests think they are booking a certain type room while the online travel agency doesn't always necessarily match what we really have available or the guests perceived room type as was displayed to them. Nevertheless, I again apologize for not meeting your expectations this time at your recent stay, and I hope that you may give us another chance in the future. And I hope that if you're ever in the area again, that I could be happily able to assist you in any way that I can - so that we could provide you with a superior experience, as your satisfaction is important to us. You can contact me directly as 307-674-7421, ext. 7599. Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Great Staff!"

5
17/11/2017

True to hotel guest nature, we came to breakfast at the very last moment. We were still greeted and accommodated very nicely by Brett and the other restaurant staff- they were very professional and helpful. Comfy beds and fun pool/hot tub as well! All hotels should have this great standard of service

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review about your recent stay with us! On behalf of our team, we thank you for such a positive review, as we are supremely satisfied that you enjoyed your stay! Your feedback and satisfaction are important to us, and we hope that you'll again come stay with us in the future! If you need assistance in the future, feel free to contact me directly at 307-674-7421, ext. 7599. Thank you again for reviewing your stay with us at the Best Western Sheridan Center! Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Terrible maintenance"

2
17/11/2017

It's an easy thing to over look but as I was in the shower I could see filth in and around the vent. When I turned the heater on it blew that filth all over the bathroom, which I could also over look seeing as how it's likely the first time it's been used this year. I just cleaned it up and carried about my business. But what I couldn't overlook was the pungent smell coming from the vent. There's definitely something dead in there. I would recommend you stay somewhere else, if it's in the cold months anyway. The silver lining was the bed was easily the most comfortable I've ever used, and the best I've ever slept away from home. The service was incredible as well, great staff. Parking is also a nightmare. I shan't be staying at best western Sheridan for the remainder of my days.

Rebecca L, Manager at Best Western Sheridan Center, responded to this review
Hello, Thank you for making us aware of a specific problem area. Our Facilities Manager inspected the room-the heating vent to be exact and while he did not experience any issues with odor, we nevertheless take all feedback very seriously. Please feel free to contact me directly upon your next visit to Sheridan- we will make every effort to WOW you.

"Great stay, again!"

5
13/11/2017

We always stay here while traveling through on I-90. The rooms are very comfortable, excellent tv channel selection and wifi. Included is a handy bar/lounge with some great local beer on tap. Their restaurant makes an awesome dinner and breakfast! I had fish with sweet potato fries for dinner, and Granny cakes with eggs and great ham for breakfast. Staff are very helpful and friendly!

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review! We value your feedback and appreciate your loyalty to our brand! I'm very glad that you enjoyed your stay yet again with us. We look forward to seeing you in the future! It's always nice to hear such positive opinions from our guests about their recent stays, so thanks again for the review! Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"nice plate to stay"

4
13/11/2017

I have stayed at this hotel before and really liked it. The staff is great and helpful. The restaurant is good, food is good. Breakfast is open to 5 choices, but you can find something with those choices. Overall, nice place and I will stay there again.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review! We value your feedback and your satisfaction is very important to us! I'm happy that you enjoyed your stay and hope that you come stay with us again soon! We appreciate your business and your loyalty to our brand. Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Great stay at the Sheridan Center!!"

5
11/11/2017

We have stayed at the Sheridan Center previously, but it seems that each succeeding stay is better than the previous. Excellent guest rooms, very friendly and helpful hotel staff, convenient location in downtown Sheridan AND a free breakfast that is prepared by the kitchen instead of the usual run-of-the-mill "buffet" breakfast served by most motels. The only problem was a faulty shower head which was replaced the day we reported the problem. Unbelievable as most reported problems of this nature are rarely acted upon during our hotel/motel stays including the large flagship hotels! Hats off to Sarah who handled our request for a new shower head!!

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing this review! We value your feedback as it's used to implement better services for you and guests in the future. Your satisfaction is important to us, so I'm very happy that we exceeded your expectations during your recent stay! If you need any assistance in the future, feel free to contact me at 307-674-7421, ext 7599. We hope to see you again soon! Thank you again for completing this review! Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Very Odd layout and staff were clueless"

2
11/11/2017

A very odd hotel with confusing numbering of rooms. some have a door to the room on both sides and others don't. The "Sky Bridge" is a cold tunnel over the road to the buildings on the other side. Go figure. Breakfast is apparently normally a buffet but when we were there it was some pre-ordered affair that the staff clearly had no idea how to cope with. I am still waiting for a teaspoon that I asked for as there was no cutlery available, and that was over two weeks ago. I suspect the staff are still angel gazing and wandering around dazed.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. However, in the winter season we recently transitioned into, we offer a complimentary off the menu breakfast, and during our busier summer season we, however instead, do provide a complimentary buffet for breakfast. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance in the future, please don't hesitate to contact me directly at 307-674-7421, ext 7599. Sincerely, Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Excellent place to stay"

5
11/11/2017

The location was excellent. It was right down town and convenietly located to all of the sights. The rooms were clean and comfortable. The location of the rooms to the main part of the hotel made it so easy to walk from one's room to the restaurant. The breakfast was very nice and we could select from a menu guaranteeing what you had was what you wanted and served fresh and hot. Excellent place to walk my dogs right by the river.

Samantha S, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you so much for your positive review on your stay at our hotel! We appreciate your business and value your feedback, as your satisfaction is important to us here at the Best Western Sheridan Center! I am very glad that you enjoyed your recent stay at our hotel and I hope that we see you again in the future! Thank you again for completing this review! Samantha Schiefer Guest Services Manager Best Western Sheridan Center

"Great place to stay in Sheridan"

4
06/11/2017

We enjoyed our stay- Perfect for visiting Sheridan, options for everyone- great tavern/sports bar and restaurant. Breakfast was awesome and filling with 5 full menu choices- very helpful staff in all areas of the hotel- the indoor pool was clean with a hot tub and seating area. Plenty of space so you dont feel crowded and the location allows for close access for walking to parks and shopping district

"Felt unsafe"

2
29/10/2017

The bedrooms were sited away from the main motel, with no security I.e. anyone could drive in and get access to rear door, which had flimsy fittings. Put suitcase behind it and slept fully dressed...Had to adjust the curtains to close and used clothes pegs for that purpose........ have complained to Just You travel group in UK who organised our tour, but felt female travellers need to be aware hence this review.

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
I am very sorry to hear that you felt unsafe. I assure you that not only is Sheridan a pretty safe community in itself, we also have staff that walk around the property to make sure that the area is secure and deal with anything out of the ordinary if it does happen. We do not have any sleeping rooms in the main building with the lobby and restaurant so all of our rooms are across the street in 3 different buildings. We would be happy to change rooms when we can as well if you are not happy with the one that you had.

"Simple Rustic Comfort"

5
29/10/2017

There really isn't much to say regarding a Best Western hotel - in my experience, they are all comfortable and economical. You know what you're getting. Sheridan's Best Western Sheridan Center has a few notable points that I found pleasant: my room had balcony and hallway entrances (which were surprisingly nice to use,) the overpass - while probably unnecessary in a small town like Sheridan - did offer a roof over my head on a rainy evening, and leaving my keycards in my room was sufficient for checkout - always a plus in my book. It is close enough to downtown and all the amenities one would need for a night's stay. It's the more superfluous details that lead to my enjoyment. Take that as you will. For the less eccentric travelers, the Best Western Sheridan Center is a more distinct facade for the same quality hotel chain. Worth the price, no doubt.

"Nice Stay"

5
25/10/2017

Very affordable, great staff upon check in. Room was great, comfortable bed in room coffee always a bonus. Over all the property is well maintained and very friendly staff. Food was good and bar staff very helpful. Thank again for a great stay!

"Reservations? maybe"

3
24/10/2017

So, I had reserved adjoining rooms for our group. When we got there, they had been given away. We were there for a 5 day vacation--this did not make for a good trip. Overall, room was clean, food was fine, but come on--when you call and reserve a specific couple of rooms--don't screw up my trip!

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
I do apologize for not being able to accommodate the adjoining rooms with your reservation. We are not always able to meet special requests. We have only a few adjoining rooms and depending on our occupancy and the room type that you had it may limit us even more. We do try to meet all requests, but we just cannot guarantee that we can do this. I do hope that your vacation was a pleasant one despite not having rooms next to each other.

"Heart of downtown!"

4
22/10/2017

Great breakfast, clean rooms! Check-in was fast and easy. Close to downtown and all the neat features and “must-see” attractions of the town! There is a pool and walkway over the street connecting the hotel. Quiet and the shower was great!

"Good pool and breakfast"

5
18/10/2017

This was a great place to stay for our stopover in Sheridan. The pool was a good size to work off energy in us and the kids after 10 hours in the car. Breakfast was biscuits and gravy along with eggs, bacon and the usual continental fare. The only negative would have been having our room in a completely different building than the pool and breakfast, but we arrived later and night and the hotel was full. Overall it was a good stay for the money.

"Great Hotel"

4
13/10/2017

Stayed a few nights while hunting . Great atmosphere. Nice room, clean and great beds. Had a good breakfast with many items to choose from. Had a great bar and restaurant. Friendly staff and would stay again.

"road trip"

5
09/10/2017

We drive through Sheridan twice a year,spring and fall,and always find it very convenient to overnight at the Best Western. Following an 8 hour drive it's great to relax, enjoy a couple of drinks at the on site bar and grill, in a very friendly environment. The rooms are nice and quiet, providing a good night's sleep. It"s become our favorite stopover during our yearly commute.

"Great stay in Sheridan"

5
08/10/2017

Lovely hotel in this little town. Friendly, efficient staff, Clean, generous sized room with great beds, a good nights sleep. We found a great bar/restaurant attached to the lobby for dinner when we rolled into town rather late. Downside: average motel breakfast and lobby building is across a busy street from the rooms.

"Nice"

5
03/10/2017

We had a king room on the first floor which had two doors, one to the inside hall and one outside door. It was nice to be able to park right at the door. The breakfast was good, scrambled eggs, bacon, biscuit and gravy, fresh fruit and pancakes.

"Don't recommend"

2
02/10/2017

This place has no elevator and is poorly lit and confusing to get around. The room itself was comfortable and it had a wood ceiling which gave it character but overall the hotel itself needs a complete overhaul.

BestWesternHotels, Corporate at Best Western Sheridan Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A Good Stop Between Yellowstone and Mt. Rushmore"

3
02/10/2017

We stopped here between Yellowstone and Mt. Rushmore. The room was clean and comfortable enough, and the staff was fine. There is a bar and restaurant which had lots of people in it but we did not use until breakfast, which was fine. Parking right in front of the room was very convenient. If you're making a stop between, this wouldn't be a pretty good choice.

"Avoid"

2
29/09/2017

the Motel needs better maintenance, the room was clean enough. Towel rack was pulled from the wall, AC unit was loud, ran all the time and did little to cool the room. Upon returning to my room on Wednesday night (9/27/2017) I found a pile of feces at the top of the stairs (I'm not positive it was canine). The hotel was loud, Tuesday night it was the tour buses and that crowd that were beyond impolite. Wednesday night three drunks set up a band (ok, one guitar) outside my room and proceeded to serenade the other guest for hours, literally hours. They finally stopped, or passed out around 4 in the morning. Staff was friendly and tried to be helpful, but were over whelmed by the sheer number of guests, tour buses, etc. and the poor woman managing the breakfast buffet was as hard working as it gets, she needs help when you have that many buses, construction, railroad, and other guest. The location is great, but this property is tired and not staff adequately. I stayed two nights and managed to get about 3 hours of sleep.

BestWesternHotels, Corporate at Best Western Sheridan Center, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"One night stopover"

3
29/09/2017

Used this hotel as a stopover between Mt Rushmore and Yellowstone. The rooms were more motel like than hotel. Our room was quite dark and dour and could do with a refresh. This hotel is split over several buildings, some the other side of the main road. It is used by coach tour companies and so breakfast time can be busy. One big plus was a nice bar in the hotel.

"Good Place To Stay While Driving Cross Country"

4
28/09/2017

My husband, dog and I stayed here on our way from Idaho to Pennsylvania. The main selling point was the $20 dog fee, but it was a good place to stay for the night. The room was clean and comfortable (although no frills). We ate dinner at the bar and the food was really good and reasonably priced. If I drive through Sheridan again, I would definitely stay here.

"Great"

4
27/09/2017

Friendly check in clerk. Great sized room, onsite parking near to room. Great to have the bathroom separate to the wash basin. Breakfast included in price. No elevator, so had to carry suitcases up to the 2nd floor. All in all a very good best western.

"Western Hospitality"

4
25/09/2017

My room was clean and comfortable with the king-sized bed probably more comfortable than my bed at home! The staff was quite pleasant and friendly, and the breakfast buffet was also quite nice too! If you're in Sheridan for business or pleasure the hotel and it's staff will leave you wanting to come back to Sheridan as soon as you can to enjoy a taste of Wyoming hospitality at its best!

"Cleanliness is not a priority in this hotel!"

2
24/09/2017

There were several problems with this hotel, but there is never an excuse for not being clean. My bathtub was disgusting. Even if it is just a stained mat that is permanent, change the dang mat! The entire room got a very poor once over that I suppose they considered housekeeping. Yuck!

"Worse staff of any hotel EVER!"

2
22/09/2017

Clueless, untrained, unfriendly and uncaring. I've stayed at this Best Western at least 20 times in the last 5 years. Something has changed for the worse in the last 6 months or so. Will not be staying here again without changes being made

"Very disappointing"

3
20/09/2017

Arrived at 6.30pm - the room was not ready - after a wait it was then we found the toilet wouldn't flush. This hotel is very tired, it is a sleep factory for package holidays and to make it worse it is spread over three blocks, one of which is the other side of the main road. I wouldn't use again. Had dinner at the Sheridan Inn on Fifth Street, which is a listed Historic Hotel, previously run by Buffalo Bill. Went on a Tuesday when it offered angus beef burger dinners for 5 dollars & draft beer for 2.5 dollars. Excellent value in lovely surroundings

"Bad management"

2
19/09/2017

We stayed at the Sheraton as part of our Titan Tour. We decided to eat in and shared a rib eye steak as it was large and too much for one person. It wasn't the best ribeye and when we asked for the tab our waitress asked if we had a coupon. We didn't know what she was talking about and paid the bill. When we got back to the room we found the coupon she was referring to stuck to our TV. I went straight back to the restaurant with it but the manager refused to honour it as we had already paid. Any other hotel would easily be able to credit the card. It left a bad taste and we cannot recommend a hotel that is so inflexible.

"Great Place to Stay"

4
19/09/2017

Stopped at the Best Western for a night's stay. Service was very good. Room was clean and quiet. The lounge was very nice and was able to enjoy some beverages while watching the football game and the many TV's scattered around the lounge. The breakfast bar was good. Will stay here again when passing through in the future.

"At best I'd call it an above average place."

3
18/09/2017

This Best Western was average. Next time I would probably stay some place better. This is a older property. It's an old style "drive up" motel. It's actually a large complex that includes several blocks of buildings located on 2 or 3 different city blocks. It's a "weird" set-up in my opinion. The carpeting and furniture was a bit dated. It has the older style sink areas with very limited space. It has older looking shower stalls. Also this is one of those motels that gets lots of tour busses. this property has a pool, but it was closed. No one bothered to mention that at check-in or when I was booking the room. One of the most positive things I could say about this property is the beds are fairly nice and comfortable. Also it appeared to be fairly clean. There is a restaurant located on site, but we much preferred Frackeltons located more in the downtown area. Again, next time I'd stay someplace better.

"Great Stay!"

5
18/09/2017

Sheridan is a fantastic community and the Best Western is a great hotel, extremely pleasant stay. Clean with knowledgeable and friendly staff. Highly recommend! The prime rib buffet was a very pleasant surprise - affordable and high quality food!

"Wish we didn't stay here."

2
13/09/2017

We were part of a tour that stayed overnight in Sheridan (a town that basically shuts down at 5pm). This was the worst hotel of our whole tour and our group was pretty unanimous that it should be removed as a place to stay. While the Enigma restaurant was OK, the breakfast buffet was one of the worst I have ever experienced. No meat or fruit, cold, hard eggs and they also couldn't find a tea bag and suggested that I check my room for one. The room had a dirty carpet and the a/c was incredibly loud and annoying as it cycled on and off continuously. When I complained to the waitress, she apologized and said I should complain on Tripadvisor.

"Unhappy in Sheridan, Wyoming"

1
11/09/2017

This hotel was terrible and I would not recommend it to anyone. It needs to be cleaned up and redone from the floors up. The check-in and check-out staff was nice, which is a lot more that I can say for the breakfast staff that were rude at best. I would never stay at this hotel again.

"Terrible experience"

1
11/09/2017

Customer service is practically non-existent at this establishment. The breakfast lacks description, no meat, horrible coffee, and a staff to replenish those items. Our experience at ck-in was one of indifference, rudeness and take what the front-desk has to offer. It seemed that my reservation (made two months prior) didn't matter. I was given a map of the premises nor given directions to my room. We will not be staying here again.

"Typical Best Western"

3
10/09/2017

Having stayed in a number of Best Westerns throughout the USA I had moderate expectations. Stayed here one night as part of a coach tour from UK. First room allocated, 154 on ground floor was very near the swimming pool and the noise from adult and children swimmers was very intrusive. I arranged a different room with a Tour Manager (269) and found this much quieter. Standard BW. type decor and fittings which appeared to be in fairly good condition compared to some other hotels. Bed comfortable and no concerns over cleanliness. It's a pain having to cross the road to lobby, and you are advised to avoid using the overhead walkway during sunny days as it is like a sauna. Breakfast (included) was fairly limited with only scrambled egg and what I assumed was 'grits'. No bacon or sausage. Selection of cereals, orange juice and breads, pastries. Got up extra early to be there before the rush (3 coaches stayed overnight) and had no problem.

"Travel "

4
07/09/2017

Best Western are my preferred motels when traveling. This particular one was on the most part just fine. The only negative thing is the back and fourth across the street from lobby to room. Next time I will reserve a room in the main building.

"Best Western Sheridan, Wyoming"

3
07/09/2017

This is a motel, not a hotel, right on Main Street. The primary entrance if from the parking lot but does have an interior hallway entrance. It is an older motel, but has some upgrades. Price is reasonable. The complimentary breakfast is very limited.

"Great Hotel"

4
06/09/2017

This hotel is very guest friendly, and family oriented. I stay here all the time and people really treat us like friends family. They are also pet friendly and that is convenient. There is a walking path that follows the creek near by great for going on walks, runs, and taking your dog out. The swimming pool and spa are always clean and stocked with fresh towels. If I've ever had a maintenance issue someone is there right away to take care of it. Great hotel I would recomend it to anyone.

"Just bad"

1
05/09/2017

This place was terrible! We get to our room which smelled of dirty feet and the carpet was nasty. Open the closet and a bag of dirty towels was hanging there. The internet connection was off and on. We went to the grill and I ordered a vegetable salad and couldn't have it because they were out of the vegetables. As we were leaving I overheard the waitress telling an elderly gentleman they were out of blue cheese. So we ordered Dominos. The sink would not completely drain. There was a big squished bug in the door jam of the bathroom (pictured). We attempted to go swimming but the pool was murky and very cold. No one else was swimming either. It was supposed to be a breakfast buffet but no meat and some instant eggs. They had toast, mini muffins, and biscuits and gravy. The bed linens seemed clean and the pillows were fluffy. We didn't shower because we could not bear further disappointment. I called the desk a few times with no answer about an unrelated issue that they didn't resolve anyway. For 139 rooms they have 3 vending machines which were out of Pepsi. No snacks just drinks. It seemed easier to stay than switch motels after a long road trip but will never return.

"Stradles the mainstreet"

3
03/09/2017

Pretty much what you'd expect from a Best Western but curiously sited with a walkway across the main road (which was so hot that I preferred to risk the traffic). The restaurant is not particularly special while it has a nice bar. When I was there the one person behind the bar was rushed off her feet with orders from the bar and the restaurant. Free coffee in the lounge. Pets allowed so check beforehand if you're allergic.

"Rooms are good, breakfast so so"

4
26/08/2017

Best Western Hotels are a hit and miss, in our experience. This one has the great location going for it, rooms are pleasant, although ours was not totally finished being cleaned (?). The only disappointment was the breakfast buffet. Virtually no fruit, cold scrambled eggs fried in dubious quality fat.... just blah..... Otherwise, a decent stay

"Location"

3
24/08/2017

On the road trip and this hotel was not far from the highway. The room was clean and quiet. The inconvenience was lobby on one side and our room was on the other side of the road. So we checked in and then drove to the other side to get into the room. Same thing happened when checked out.

"Great motel"

5
23/08/2017

Modern rooms with good sized bed and furniture, clean and everything you need in a bedroom. Evening meal with offers on food and wine plus complimentary breakfast .no issues it has to be a 5 rating ..

"Clean, quiet, helpful"

5
22/08/2017

The usual amenities & cleanliness we expect from BW. Also, the desk clerk very kindly let us check in early. Hotel is downtown, within walking distance of many restaurants. There looked to be a nice walking trail in the back.

"Good motel, clean, breakfast disaster"

3
21/08/2017

Really nice motel. Room was clean. Fast check in. Would stay again. BUT, their breakfast was a disaster and after reading the most recent reviews, I would say they haven't really fixed the problem. If you can do breakfast, maybe you want to just cut it out. It makes a bad feeling for a nice motel. Dinner was fine.

"No AC"

1
21/08/2017

Room had a broken air conditioner and was over 80 degrees all night. Finally brought a fan at midnight that helped but no exterior windows so it never cooled off. Staff promised 50% discount but did not honor it at check out.

"Great comedy material"

1
17/08/2017

Memorable experience (not in a good way). We arrived to the hotel late afternoon and checked in. One night only. Lobby decor was nice. They gave us coupons for 2 free drinks for their onsite restaurant. Our room was located across the road and up two flights of stairs, but that's ok. We get to our rooms and find that the floors were dirty and haven't been vacuumed. We call the front desk and ask if someone could come and vacuum our floors. They said they would send someone right away. After waiting for quite some time, and no one showed, we decided to go to dinner. We went to the onsite restaurant. It seemed nice enough. I looked at the features of the day and thought the tomato soup sounded good. We were seated. Waitress spilled a drink on one of our group members (accidents happen). I order the tomato soup but was advised that they were out of the soup. A Ceasar salad?...no ceasar salad, they were out of that too. French onion soup, then? Nope. I ended up having fries. They did have that. The restaurant was freezing. I noticed a lot of people leaving the restaurant. No one in that place looked happy. At the end, we presented the coupons for the drinks only to be told that they are for alcoholic drinks only. Enough about the restaurant.... We get back to our room. We call front desk again and ask again if someone will come and vacuum our floors. A few minutes later the maintenance guy shows up at our door and hands us the vacuum. Huh? He said we have to do the vacuuming ourselves because the cleaners don't work evenings. So, we cleaned the floors ourselves. Next morning, since breakfast was included with the room reservation, we went to have coffee. You guessed it! They ran out of coffee! I was really surprised actually because I expected more from the Best Western chain. I've never had such a negative experience with any other chain before, including other Best Western's. If this is Best Western, I'd hate to see "Worse Western".

"Great stay"

5
17/08/2017

We enjoyed our stay in this hotel while traveling to Yellowstone. We were on the bottom floor and the room was very clean and had a lot of space. The bed was comfortable and the shower was great. Loved the walkway over the road to get to the restaurant. Food was good.

"Great stay!"

5
16/08/2017

This is a great hotel! We stayed on the ground floor with access to our vehicle outside and then access again to the pool area. The room was clean and satisfactory. The kids had fun at the indoor pool right outside our room! Check in was easy and fast. I would definitely recommend this hotel to anyone staying in the area!

"good location served the purpose....."

3
16/08/2017

we used this location as a stop over on our fly drive of the states. the reception was OK nothing exceptional, room was good clean and tidy comfortable bed.. breakfast next morning was ok again nothing special staff serving you seemed to have little experience not very good really... location to town was good but but not a lot going on there in fact it was a Sunday night and very little in way of restaurants were open.. over all the hotel was OK but well over priced!!!!!

"Great place"

5
16/08/2017

This motel is one of the nicest I have ever stayed at. Not only was my room immaculate, it was also actually decorated. From the log headboards to the marble type counter with shelf in the sink area I was thoroughly impressed. The shampoo and body soap dispensers in the shower were also a nifty touch. I will definately reserve a room at Sheridan Center next time I plan to stay in Sheridan.

"Not the "Best" Western out there..."

3
10/08/2017

Average hotel/motel, rooms were not bad, pool was decent, but breakfast was pretty much inedible as far as I'm concerned, one of the worst we've had. Location was nice, but parking stalls were a tight fit for a full-sized vehicle. We'll probably look for something a little nicer next time we pass through.

"Poor Hotel"

1
09/08/2017

NO elevator at this hotel!! Hauling luggage up flights of stairs was not easy. Our rooms were across the street and up stairs from the check in desk. No Kleenex in the rooms. Seating for breakfast at the hotel restaurant was extremely slow. We left after a 20 minute wait. They'd said it'd be another 20 minute wait for anything "take out"!

"Glad we stayed"

5
07/08/2017

Having read some of the negative reviews, I was reluctant to try this motel. Because it was a Best Western, I called and reached a real person and obtained a reservation in less than five minutes. The room was very clean, well maintained and a great location at a very reasonable summer rate. The staff was very friendly and gave prompt attention. We will stay here again. Busy street wasn't that bad.

"Great one night stay in Sheridan - will be my go to for future trips"

5
06/08/2017

After a poor experience at a nearby hotel we checked into the BW for one night with a poolside room. Kids loved playing in the indoor pool and spa. The room was clean with nice toiletries. The weekend breakfast is free and there are several options to choose from for cook to order (not buffet). The manager, Travis, was extremely helpful and the check in staff were friendly and efficient.

"Definitely don't count on breakfast!"

4
05/08/2017

Nice hotel and staff but 2 days in a row we couldn't get breakfast. Why they don't make it a buffet I have no idea. There are way to many guests for an order your breakfast system. So it makes me mad when I book a room and think I'm getting breakfast and then have to go pay for it somewhere else.

"Wow! This is a nice room! Don't count on breakfast though!"

5
01/08/2017

Comfy beds and room! Wow! Everything looks brand new. We never had a hard time finding parking. The pool is really nice even though we didn't use it! But don't count on a quick hot breakfast that's included in cost!

"A nice value stop between Yellowstone, WY and Black Hills, SD"

4
31/07/2017

We drove the scenic drive from the east Yellowstone exit to Sheridan. The lobby is across the street from the room, but there is a skywalk. There is no elevator, so get ready to haul your luggages up the stairs if you stay on the 2nd floor. There are 2 doors to your room: one facing the street, the other is access from the inner hallway. Breakfast is full service, which means when it is short staffed, you may need to wait in line. Some people opt to skip so they can save time in their tight schedule. Staff are helpful. You need coupons for breakfast, be sure to bring it with you. Room is furnished with microwave and fridge, though a little dated in its decor, but consider value for what it offers. Comfortable beds, and clean rooms with wifi service.

"Great Location-Wondeful Staff"

5
31/07/2017

We stayed at BW for two nights. It was close to Little Big Horn and Devil's Tower. The town itself was amazing and the staff...exceptional. We ran into a little snag when we first checked in but it was all settled in matter of minutes. No harm, no foul. Since my wife and I love Dairy Queen, it was nice to discover one right next door. Also, right down the street their is a restaurant called Rib and Chop House. Awesome place to eat. It was my birthday so my wife shared that with the server (laughing) and as a result I was given a free dessert and a color photo of us placed in a Rocky Mountain Hospitality framed card. Too cool.

"Bad free breakfast and rude staff"

3
30/07/2017

Free breakfast was gone 1/2 hour before end time. The staff did not bring anymore hot breakfast out while we were there. Bed was uncomfortable. The women staff were not very friendly. Lobby was on the other side of the street which had a skywalk but still inconvenient.

"Clean, but beware of breakfast."

4
29/07/2017

Room was clean and adequate. Location is great. Nice to have a spot for our motorcycles. We each got a free drink ticket which was really appreciated.The only problem was the dining room/free breakfast. I think someone needs to help lead all the young folk working there. Seems disorganized, almost an afterthought. The sausages were quite burnt.

"Great location"

5
25/07/2017

Great overall experience and the location near the center of town was very nice with two craft breweries and a small city market within walking distance. We also enjoyed the breakfast buffet in the morning.

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
Thank you for taking the time to submit a review! Hope to see you again soon!

"Fine Stay Except For Billing Errors and Ignoring Our Reservation Requests"

3
24/07/2017

Very comfortable king size bed, very clean, well insulated quiet room, nice facilities, and good continental breakfast. Overall pleased. Would have been 5 stars except for billing mistakes and the staff not taking our early reservation requests into account. We requested that we be put in proximity to my sister and her husband. Both parties were listed under our family reunion name. Our rooms were quite far apart on opposite sides of the streets. We were overbilled by $30 compared to our online booking $ total and had to go to the lobby before we left Sheridan and have it corrected, which was quickly and cheerfully done. My sister and her husband were incorrectly overbilled almost $100. Ignoring customer requests and billing errors can cause bad PR. I strongly suggest that motel management address and correct these problems asap.

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
Thank you for your review. I apologize that we were not able to meet your requests of being closer together. We do try to accommodate all requests but sometimes it just isn't possible with what type of rooms were reserved and available at the time. Especially this time of year with our occupancy being high, sometimes we just can not meet all requests.

"Good night's sleep "

5
24/07/2017

Very friendly staff. They offered us 2 free drinks. Since we"re not drinkers we got cokes instead. Plus 20% off dinner if you eat there and 50% off breakfast. The room was very comfortable. We both liked that the bedside lights had plug outlets since we both use CPAP machines. The beds and pillows were comfortable. I loved that they more than 1 or 2 packets of coffee since i am a big coffee drinker. The room was spotless and bug free - everything we want in a hotel stay. Excellent!

"nothing special"

3
23/07/2017

parking lacks and front desk seemed interrupted by my presence. the restaurant was awesome, both the staff and the food. which was not as true for the breakfast buffet food was simple and hot but lacked in flavors, but the wait staff was great.

"Nice hotel in a boring city"

4
22/07/2017

We styed here two nights on our way to Rapid City, SD. We got there late afternoon after coming through the big horn mountains. The lobby was nice and the front desk lady was very sweet. We had a room with two queen beds and in the corner was a bunk bed set. So with four of us we all got our own beds. It was nice not having to share for once. The room was clean and nice size. They had no breakfast in the morning, but there is a restaurant they give you a coupon for. ( We never ate in it.) The pool and hot tub were nice size and not very busy. It was a nice hotel

"Excellent Hotel"

4
20/07/2017

Great rooms, great Internet, attentive staff. Make sure you carry a multi outlet surge protector as the room outlets are few and far apart and in today's high tech environment you need to plug in numerous appliances. No elevator so make sure to request a 1st floor room when you make the reservation if one is needed.

"Offended and Very Disappointed"

1
20/07/2017

We have stayed here on at least 4 other occasions and had a good experience but this time it was horrible. We always stay a Wednesday thru Sunday on the week of WYO Days and usually book a block of rooms ( in December or earlier) requesting they be close together. When we checked in we were told we would be staying one night in one room and then moved to another room for the rest of our stay. What a pain and the room was dirty. The breakfast was a disaster. They were out of everything, the food was like rubber and the buffet looked like a tornado went through it. The staff working were very friendly and apologetic. Seemed way under staffed. This was the case for the entire stay. Travis at the front desk was helpful in our room transfer, we got to move fairly early. Sadly that room wasn't any cleaner. There was only one employee in the bar and she had a difficult time keeping up. Once again very understaffed. Our experience checking out was the icing on the cake. As I mentioned before we reserve several rooms under a block and at check out the individuals who stayed in the rooms pay individually for the room they stayed in. We have never had a problem with this before. Karisa was working the front desk when myself and another member of our group arrived to check out. She immediately had an attitude with us. Twice she asked us to step aside to help other customers while we were working with her. She treated them with respect and professionally. We explained several times what room number we were in and how many nights we were paying for but she was very argumentative. She told us she couldn't print receipts showing that our individual credit cards paid for the room. Very loud and rudely she said she didn't know how to do what we wanted and that it was her first time working alone and she didn't have anyone there who could help her. I told her she should call someone for help if she didn't know but that she didn't need to be rude and disrespectful to us. She put her hands up in the air and said whoo, whoo, whoo, At that point I just gathered my things and left. I have a receipt that shows the credit card # of the individual who makes the reservations. Karisa also swiped my credit card so now waiting to see what shows up on my bill. I am very disappointed with the whole thing. We come every year as part of the Indian Relays and we have never had this happen. Guess we may need to look for rooms else where.

"RUDE staff."

1
19/07/2017

The girl at the check in counter was rude. She had an attitude when I asked if there were any openings for the final night of our stay in Sheridan. The guy at the breakfast buffet was loud and abrasive. A woman complained because one morning they didn't have silverware, plates, or many bread items out. He was loud and abrasive to her. I felt very uncomfortable. The coffee was burnt every morning at breakfast. The girl at the counter when my boyfriend went to retrieve his clothes was very rude. She wouldn't acknowledge him and sent him on a wild goose chase to find his clothes. It was a mess. There was a clear lack of communication and professionalism. There were some employees that appeared to be on drugs and were wondering around the hotel at random hours. I'm pretty sure that the ONLY reason that hotel is still in business is because of its location. We would rather drive to downtown than stay there again.

"Pet Friendly- for a fee"

3
19/07/2017

I was passing through and knew this hotel from family. I had my 60+ lb dog with me so it was important to have a pet friendly hotel to stay the night at. The room I got was separate from the buildings connected by the sky walk, which was a little disappointing. My room instead was back in a small separate building, I am guessing all the pet rooms are back there (another patron below me also had a dog). The room was okay, clearly gets less attention than the main rooms. Everything was clean, no smells or anything like that. If you (the hotel) have delegated rooms for pets, change up the signage in the room about "100% no pets" etc -- you gave me a doggy treat bag, you're not pet free. How about a pet bowl for water in the room? Show me you're pet friendly, don't just take my money.

"Middle of the Road"

3
18/07/2017

This hotel was part of the tour we took and it was functional. It was clean and moderately priced. The food was very ordinary.There was a buffet served but customers could order from the menu. It is a small town and the variety of restaurants is limited and everything was closed by the time were arrived there.

"so so"

3
13/07/2017

a little noisy, air conditioner does not working good. too noisy good location. swimming pool is good. the bed is comfortable. easy to park. Restuarant is bad. The soup is very salty the breakfast is not good.

"Good hotel in Shridan"

4
10/07/2017

This would easily get an excellent if they had anything close to a decent breakfast. The staff in the hotel were great, friendly and courteous; the room was comfortable and clean; they have the pool, a llounge/bar, and a restaurant. Did not use the restaurant except for breakfast which was one of the worst I've experienced at a BW. All other amenities were great.

"clean and friendly staff"

4
05/07/2017

I was planning to stay 6 nights but a change in circumstances made it so I could only stay one. The front desk was extremely helpful and didn't make me feel bad about having to change my reservation. The hotel is on two sides of the street with an overhead walkway in between--cool for kids. The bed was really good but I thought the pillows were awful. Bathroom and sink area were pretty small but everything worked fine. I did not try the pool but it looked like it was nice. It was kind of a maze getting to the room and the kids loved that.

"Good motel, clueless restaurant"

4
04/07/2017

We stopped for the night and got a nice room at this Best Western. Headed to the restaurant. The waitstaff was completely clueless. The restaurant was mostly empty, so they can't blame it on being too busy. The first waiter we had didn't know anything about what beers they have on tap in the bar so he sent a different waiter to help us. We ordered our drinks and had to wait a long time for them to take our food order. When the food did come it was mixed up (husband had ordered the asparagus, but it was on my plate), etc. Then, when we got the bill, it wasn't ours. Of course they blamed it on the computer.

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
Thank you for your review. Glad to hear that you enjoyed your room. We do have several new wait staff that are still in training, so that may be why there was some issues there. We will work on getting them better trained to avoid these type of situations. Thank you for bringing this issue to our attention.

"Great Place in the Heart of the City"

5
03/07/2017

This is a great place to stop in Sheridan. It is in the heart of the city and you can get anywhere on foot or in a short drive. The staff is excellent and will assist you with anything you need. It has great amenities and if you did not want to leave the hotel, you would not have to. The food is great and the drinks are cold.

Renee H, Director of Sales at Best Western Sheridan Center, responded to this review
Thank you for taking the time to leave us such a wonderful review! We are thrilled that you enjoyed your stay. Hope to see again real soon!

"Comfortable stay, poor breakfast"

3
02/07/2017

The hotel met our basic needs: comfortable, clean and pool option for the kids. My daughters ages 8 & 10 liked the skywalk between buildings but older guests may not like how spread out the hotel is with regard to check-in/restaurant and some guest rooms, plus there is no elevator. Not a problem for us and there was only 2 floors. Also breakfast was supposed to be free but they could only offer a 50% discount and we had to pre-pay, which wasn't ideal.

"Sheridan"

3
01/07/2017

WiFi needs a boost. Clean room, but kind of noisy. There was no remote for the tv. The maintenance man was very helpful. The night clerk was very chatty. The staff in the restaurant was very friendly and funny.

"Surprised "

3
29/06/2017

After 13 hours of driving we were shocked to walk into a room with another visitor's luggage! While this was quickly corrected, this did not lend to a good nights sleep. The new room was very nice though.

"Split in two by a busy road"

4
28/06/2017

My room was on ground floor facing on to the main road outside - noisy. The ground floor rooms have a door to the front parking area and also a door into the corridor of the building, to feel safe I made sure both doors were securely locked at night. It was also located by the swimming pool - also noisy till around 10pm. To get to the bar and restaurant and front desk you have to go up a level and then walk across the road bridge to the other side - not good for those who find stairs difficult to negotiate. I ate in the restaurant and the food was good and hot and served quickly. There is a fair sized bar here and service was excellent here. Breakfast was OK but not a huge selection.

"Vacation stop"

3
26/06/2017

Hard to characterize. We usually stay in Best Westerns because of reasonable rates and free hot breakfasts. I assumed this one would have breakfast and didn't double check. They do offer 50% off at their restaurant which was across the street from where we were staying but not the same. You check in at office then drive across the street to where your room is. We were directed down an alley way to the back of the building where our room was supposed to be, however we couldn't find the number. After circling the building again we parked and went inside the rear door. There were three rooms down an inner corridor, including ours. Problem is there was no indication on the outside door that we could see that indicated the rooms were located there. After we found our room no further incidents other than being right next to pool and ice machine. So kinda noisy until 10:30 or so, and at 5:30 in AM every five minutes people filling ice buckets. Probably would stay somewhere different next time

"We moved...."

2
26/06/2017

Unhelpfull receptionist..teavelled over 6 hours..asked for a quiet room..we had to drive across the road to another part and lug our cases up stairs to a room they gave us wrong keys to...the room was right outside the pool ice machine and vending [email protected]!! Had to walk across the skywalk over the road back to reception..and explained about the noise so she gave us another key to a smaller room with an air conditioning unit outside and a noisy faulty exit door thing ...luckily saw the manager off duty in the car park but staff said they're wasn't any management on site..

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to leave us a review. I am sorry that you were not satisfied with your stay. We are extremely busy this time of year and are just about sold out a good majority of the summer. A lot of the time we do not have a lot of different rooms to choose from as far as placement, it just comes down to what we have available at that time. If you have special requests at the time of check in we are happy to accommodate, You can always request to have a room away from the ice/vending machines or pool and we would be happy to give you a room that is somewhere else, if there is one available.

"great stay"

5
26/06/2017

very nice staff, the room was really nice 4 pillows each and enough towels for a change and they werent like paper!! just a really nice town and people... we will be back, walked the main street and found The Tasting Library, what a fun experience to sample wine and spirits... fun brew pub too Black Tooth brewery

"Clean with Helpful Staff"

5
21/06/2017

I stayed at the best Western in Sheridan, Wyoming and I was very pleased. We had six coffee pods in our room and more than two towels for two people. The housekeeping staff was especially helpful to me when I forgot something in the room. They found it for me and mailed it to me. I was very pleased.

"Family's vacation stay"

3
19/06/2017

Great staff & very good meals in the restaurant. However, the restaurant got swamped by a bus tour and it took an hour for our meals to be prepared. Our 1st room wasn't cleaned. The staff quickly re-assigned us though.

"Nice hotel"

5
19/06/2017

Very friendly staff. Very clean rooms. Close to everything. Lots of parking. Good food. Nice bar area with lots of TV screens. Close to the interstate. Not a lot of traffic. Nice foot bridge over the main road.

"nightmare"

1
17/06/2017

may as well put up a tent on main st. room was dirty parking a nightmare staff useless location hard to get to and noise was bad not a place i would ever stay again have nothing cood to say about it if this was my first stay with Bestwestern it would be my last

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for your review. We really do try to make our guests stay enjoyable. If you could contact us with some specific issues that you had with staff and your room so we can make sure to address them and try to make it better.

"Awesome hospitality"

5
16/06/2017

We stop by at Sheridan on the way to Yellowstone National Park and we chose Best western Sheridan.And they really are so pleasant especially TERI and JESS,they know what hospitality means.The lobby is nice and welcoming.I hope to come back again someday.Kudos!

"A Nice Stopover"

5
15/06/2017

We were booked here for one night by our tour company. It was a pleasurable evening. We enjoyed a room with a balcony, a fantastic meal at the on site restaurant (I recommend the Filet Mignon) and we won the evening's trivia contest to boot! We enjoyed a nice evening with strangers who soon became friends.

"Best Western Sheridan, WY"

5
15/06/2017

Very comfortable hotel in quiet Sheridan, Wyoming. We got a great value on Expedia, and the hotel manager matched their price for the second room. Staff was friendly and courteous. We walked to town for breakfast which was quite easy because of the location of the hotel.

"Overnight Stay"

3
14/06/2017

Our room was just ok, a bit old and tired, the bed was uncomfortable. The only plus here was that it was pretty well soundproofed and there was no noise from outside. But the restaurant....we were part of a coach tour, so they must have known how many were coming but they were totally unprepared. Not enough tables to sit at and we didn't get what we ordered because they ran out of food. Only two items for dessert and they ran out of both. It was actually like a Monty Python sketch with the poor waitresses apologising profusely...but of course, not their fault. The Management need to up their game.

"Wyoming Wedding"

4
13/06/2017

We stayed at this Best Western because the wedding we were attending was being held there. It was a nice location, easy to walk to shopping and a few restaurants. The set up is kind of awkward - along with the parking. For the price, I would have thought breakfast would be included - like other BW hotels offer, but only a coupon was given for a discount. The wedding reception was very nice and the food for that was really good and the staff did a nice job for the amount of people that were there. Not sure when I would be in WY again, but I would maybe try another hotel just due to the set up of this one.

"Best Western stay"

4
12/06/2017

Overall a good experience except for seniors who have to climb stairs along with carrying their baggage.The rooms were clean, the beds were very comfortable. It was a little noisy having the pool right below us.

"Will not do this again."

2
06/06/2017

Rooms are incredibly noisy and have a funky smell to them. Front desk employees dont seem to want to help you. The shower did not get hot, luke warm at best. The Bar is excellent and was the best part of my stay.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to leave us a review. I apologize that you were not happy with your stay. We have had some issues with our water heater not putting out the heat it should but they have been working getting that fixed so they work better when we have a higher occupancy. Our staff is always happy to assist with any problems or concerns that come up, I am sorry that they did not give you that impression.

"Comfy bed good fresh cooked breakfast"

3
03/06/2017

This hotel has been upgraded, probably built in the 70s it is confusingly on 2 sides of the road. The sign is on the opposite side to the lobby. Some rooms are approached from the outside like a motel, others from an inside corridor. There is an internal pool. The beds are particularly comfortable with some sort of memory foam mattress topper. The breakfast was particularly good, limited choice if you are on inclusive, but cooked to order and generous portions.

"Noisy"

2
03/06/2017

Our room was across the hall from the ice machine, particularly noisy when other guests filled their ice chests before 6 a.m. Our only windows opened on to the hall, which smelled like the swimming pool. There was no elevator and the stairs are narrow and steep. We had a voucher for 50% off of breakfast in the cafe, but were unable to use it after 10 a.m. because the cafe was closed. This was the worst of this brand that we have encountered in many years.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to review our property. I am sorry that you did not enjoy your stay. Our staff is supposed to tell you the hours of breakfast at check in, I am sorry if they did not do that. We really do want to make the stays of our guests enjoyable ones. We are happy to try and accommodate guests if they prefer a more quiet area of the hotel or try to fix an issues that arise.

"Horrible service."

1
03/06/2017

Horrible front desk service for a reservation made In February. Not pet friendly no green space for animals. Rooms were sound proof like crazy. Hotel on a main thoroughfare if you have dogs not safe for them at all.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for the review of the hotel. I am sorry that you were disappointed in our facilities. We do offer pet friendly rooms and there is an area along the river that the pets are allowed as well as walking along the river. Our staff should have pointed that out at check in. I will be sure to address this with our staff for future guests.

"Just what we needed!"

5
01/06/2017

After nearly getting stuck in a blizzard in the Big Horn mountains, my husband and I decided to overnight in Sheridan. We drove through town until we saw the always familiar Best Western sign and decided to see if they had a vacancy. I am SO glad we stayed here! The lobby is lovely and inviting, the desk clerk was super friendly and gave us each a delicious homemade cookie! We had dinner in the bar (great staff were working here too!) and it was truly delightful, I HIGHLY recommend the spinach dip with those amazing warm baguettes. I wish I had some right now! I also had a cocktail, I think it was called Date Night, and it was PERFECT. Our room was clean and smelled just fine and honestly, this is one of the best hotels I have stayed in! We received a half-off coupon for breakfast and used it the next morning. Wonderful breakfast for a great price! We also enjoyed the friendly staff in the morning. If we ever pass through Sheridan again, we will be returning to this hotel.

"Terrible experience "

1
31/05/2017

We stayed here before moving to another hotel in town. This place looked very promising but it's very dated. Not only that the internet doesn't work, when I asked the desk clerk about it she just shrugged me off. There was a strange smell in the rooms. I wouldn't waste my time with this hotel, stay elsewhere

"Terrible stinky room"

1
28/05/2017

I always get so irked that I have this clean fastidious little doggy and we get stuck in a stinky, dirty room where they spray so much deodorizer that you can't breathe. And try putting some signs out that tell a person where the heck to check-in. Real disappointment.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to leave us a review. I am sorry that you were so disappointed with your stay. We do have signs on the front of the building that points to the Lobby, but I know they can be missed at times. I am sorry about having to put you in a pet designated room, but it really is necessary so that our other rooms are available and clean of pet dander for our guests that have allergies.

"A place to stay..."

3
28/05/2017

We were passing by and needed a place to stay for one night. This was the cheapest place in Sheridan. Its well located, easy to find. Its a conference center so its huge. They have space on both side of the street. The service at the check in and check out was great. The room was okay.. which explains the 3. The breakfast set up was not great. I think when the breakfast set us is not great it shows the standards,... anyway, it was okay for one night and the front desk was awesome. I would certainly go there again for the rate.

"2Star motel style"

3
28/05/2017

Older motel. Catering to bus tours. Rooms are small need to be updated. They are clean. Beds are very comfortable. Staff helpful. Ok for a one a one night stay. Waking distance to the town. Breakfast is included. Saturday nite is prime rib nite. Dinner was very good.

"Nothing good to day"

1
23/05/2017

We were not allowed to check into this facility because I have a government Certified Service Dog. This is clearly against Wyoming Law "Under Wyoming's disability rights law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to all public accommodations, including grocery stores, restaurants, theaters, schools, and more. Learn below which animals qualify as service animals, which public accommodations must allow them, and rules you may need to follow with your service animal. Not only were we denied accommodations but the desk attendant says "have a nice day". Not what a tired and now angry traveler wants to hear. Wyoming in general was pretty good but managers of facilities should educate employees to be more service oriented and acquainted with laws that affect their particular employment. Bad taste in my mouth....

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
I am not sure exactly what the circumstances were in this situation, we may have been sold out as there are a lot of days the last couple weeks that we were. I have not heard anything about this incident so I am not aware what happened to properly reply. We would never turn anyone away just because they have a service animal as it is a violation of the ADA but we are also a pet friendly hotel and rarely turn anyone away with an animal period. I would love the opportunity to speak with you a little further about what exactly happened so I can address this and make sure that ALL my staff is properly trained in this area. I am very sorry that you had a bad experience and would like to try and get this resolved and see what I can do to fix it. Please contact me at the hotel directly.

"Short and Restful Stay in Sheridan"

4
21/05/2017

This is a very large motel that spans both sides of the street with an overhead walkway connecting the two sides. We arrived very early and were told that there was no way we could check-in before 3pm. They had no maps of the local area. We requested a pet-friendly room, which was conveniently located towards the back of the property. There was ample parking. Best of all is the lovely bike path located just behind the hotel. Whether you have a dog or not, I would highly recommend a walk along the bike path that follows a peaceful stream. Our room was quiet, the bed was very comfortable, and we slept great.

"Great Facility"

5
20/05/2017

On a tour we have stopped at this hotel. It seems quite clean and well appointed. As usual there are always some minor glitches. Seems often to be the TV. As usual, they send someone quickly and fix it easily. Otherwise all seems great.

"Super nice hotel"

4
19/05/2017

This was a very nice hotel for the money, only thing I had a problem with was the cooling unit being noisy. The staff was super friendly, the breakfast was decent. It is a little dated on the outside but don't let this fool you, the rooms are very nice and look to be recently updated but maybe just very well taken care of. All in all a good experience.

"Sheridan- no Kleenex"

4
17/05/2017

Usual excellent quality but the first hotel-motel I have ever stayed in where there was no slot in any of the counters for Kleenex. What a huge disappointment because for allergy sufferers kleenex is essential.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for taking the time to leave us a review. I am pleased to hear that the room was of good quality. We do offer tissues in the rooms. They are located on the nightstand by the alarm clock. I hope that we will see you again should you return to the Sheridan area.

"Nice place to stay."

5
16/05/2017

Clean, nicely decorated rooms, with super comfy beds. Attached restaurant that was very convenient for breakfast. Close to local amenities, and attractions. Lots of onsite parking. Nice pool, with adjacent seating area.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for leaving us a very nice review! I hope that we will see you again should you return to the Sheridan area!

"Comfortable"

4
15/05/2017

Large room with doors opening to both an interior hallway as well as the exterior parking lot. Hot breakfast with eggs, bacon, and cereal. Walking distance to both good restaurants and cute, downtown stores. (Note: stores do not open until 10:00 or sometimes 11:00 am.) Reasonably priced and would stay here again.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
So glad that you were happy with your stay. Thank you for leaving us a great review!

"Wonderful in Wyoming!"

5
08/05/2017

We're professional musicians, and had a show at the Best Western Sheridan Center, with accommodations provided. The staff went out of their way to make our visit pleasant and successful...special tip of the hat to Tiffany! The rooms were rustic but comfortable...perfect for the setting...and pet friendly too. We are out west often, and plan to make a stop in Sheridan next time out just to spend a couple of down days...and you can guess where we plan to stay!

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you so much for the great review! We enjoyed having your group stay with us as well. We look forward to your return!

"Excellent value and service."

5
30/04/2017

Stayed overnight for a hockey tournament. They had a special rate for hockey tournament goers which was very nice. The hotel was clean, room comfortable, and beds nice. I specifically noticed, there was 4 pillows on my bed ranging from very soft to pretty firm, so it was nice to have the options. Staff at the front desk was very nice, as well as in the lounge. Location is nice too, walking distance to pretty much all of downtown. If you're going for the famous Rodeo or something of that nature, don't hesitate to stay here. A couple notes- It is an older hotel, but does not appear run down by any means. The layout spans a couple city blocks, so your rooms could be on a separate block from the pool. Overall, I don't think I've stayed in a hotel this nice for $65.

Renee H, Front Office Manager at Best Western Sheridan Center, responded to this review
Thank you for choosing to stay with us while you were here for your tournament! Glad you enjoyed your stay and hope to see you again next year!

"Great little find"

5
29/04/2017

Got trapped by closed roads on route back to Laramie. Snow storms all around. Got to Sheridan at 630 pm and decided to rest up for the night. What a great pace to find. Very comfortable room, great breakfast and for a very very good rate. Fantastic value for money. Service also great, Sam at the front desk was awesome.

"Best Western Sheridan"

5
27/04/2017

I went to the Best Western and stayed a few days for work. The rooms were very clean, spacious, and had a good amount of towels. I really appreciate having a fridge to keep water in when I am traveling. We utilized their conference area and it was very clean well decorated and the staff was amazing. They provided good food for the meetings, and socials. The staff in the lounge was so friendly and it made staying there so much fun even though it was for work.

"Confernce"

5
27/04/2017

A hostess named Lorrane was the best person I ever met in keeping a confernce happy , Food quality is also great and they are not skimpy. Main part of hotel is beautiful, rooms could use an upgrade but were clean and everything worked.

"Nice hotel, Great location"

5
25/04/2017

This Best Western Motel is located very close to downtown Sheridan. I liked that it was not stuck out near or beside the highway. It is in close proximity of several popular restaurants. We were impressed by the Mahi-mahi at the "Ribs & Chops" restaurant just down Main street, within walking distance. The drinks here were also excellent The Best Western has a restaurant, where we ate breakfast(50% off) and a comfortable bar. The rooms were very comfortable, clean, and spacious with two luggage stands! I would definitely book this place again.

"Very comfortable."

4
18/04/2017

Friendly staff and large container of chilled drinking water with orange slices in reception area, which was very welcome. Very large, spacious room and the bed and bedroom very comfortable. Guest laundry available. Only minus were the rough sheets.

Renee H, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to review our property for your stay. I am pleased to hear that you enjoyed your stay. I hope that we get to see you again soon!

"Needs to be a fridge and microwave in the room period."

3
15/04/2017

Rooms were ok but you seemed to be trapped to use the horseless restaurant. No food nearby except a Dairy Queen and that was closed for remodeling. Must have a fridge and microwave to be used again by me.

Renee H, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time for give us a review. I am sorry that your stay was not what you expected it to be. We do offer a fridge in every room and microwaves are available upon request at no additional charge. The Dairy Queen was under construction for about a week, but I do believe that have opened back up. There are also several other restaurants all within walking distance of the hotel so I am assuming that you probably came in late in the evening. I would love an opportunity to discuss your comment further about the restaurant we have on site to see what your issues were and try to get them address. Please give me a call. Renee Harned

"Nice hotel!"

4
13/04/2017

Great hotel with restaurant, bar, wifi and more! Overall a nice place to stay in the heart of Sheridan. The staff was friendly and helpful but had some computer issues trying to find our reservation and Member Rewards number. They also billed us twice for the pet fee but reversed it upon my request.

Renee H, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your review. We really try to make sure that all our guests have a great experience during their stay. I do apologize for the computer system glitches and the double charge. I am glad that they were able to fix it for you. I hope that you will come and stay with us again real soon.

"Don't stay here with a pet!!"

2
12/04/2017

If you have a pet, they put you in lower quality room, not attached to building. You have to walk in the dark to use hotel facilities! No free breakfast ( it was offered 6 months ago) . It was clean but the quality of the room compared to 6 months ago was a definite down grade!

BestWesternHotels, BW at BEST WESTERN Sheridan Center, responded to this review
Hello, We're sorry we did not meet your expectations. We'll address this issue with hotel staff. Thank you for leaving us a review! Best Western Hotels & Resorts

"Great location!"

4
11/04/2017

Love the location and amenities, the hotel offers discounts for the restaurant and the pool and hot-tub are wonderful. Can't beet the price for the quality. It is clean and comfortable, nice beds and rooms. Restaurant has great food but is a little slow..

"GOOD NIGHT"

4
10/04/2017

i stay at the best western in sheridan all the time and when i do the staff is very good to me i have never had a bad stay at the best western room clean check in and check out are right good food staff vert helpful just a good stay i like staying here .at the best western in sheridan i get a good night sleep and a good breakfast in the morning a good price

"Crazy layout and tight parking"

3
10/04/2017

This property has 3 different buildings, one on the opposite side of the street. You have to check into one, and then drive across the street if you are wanting to be by the pool. Then, the parking is very tight and when we went to dinner we couldn't even find a spot. The staff was super friendly, but we were disappointed when we showed up and were told that our pool side room was not available when we checked in at their advertised time of 3:00pm. In addition, they couldn't tell us if it would even be available in the next couple hours or not. Overall, the staff and the comfortable room was the highlight. The layout, the cold pool, the residential size shallow hot tub, was a disappointment.

"Failed to honor confirmed reservation"

1
09/04/2017

We booked an oversized king room with a jetted tub and indicated that we were bringing our pets to this supposedly 'pet-friendly' hotel. As always, I was careful to read policies, but when we stayed in this exact room with our dogs last year, no issues were raised. At check in, we were given our room key and drove around the block to our UNDERsized king room with no jetted tub. When I returned to the desk, I was told that the room we booked did not accommodate pets. Despite us staying there last year. I asked why this was not mentioned at check-in, and no explanation was given except 'you were already given a discounted rate'. When I asked again about getting the room we booked, that they confirmed and that we had driven three hours to stay in, I was asked if I wanted to speak with the manager. "Will that help?" was my response, and hers was a non-committal "Maybe." It didn't help. The manager's response to my request that we get the room we were confirmed booked into was "When you book with Expedia [we didn't] we don't see the reservation, so we had no way of knowing that you said you had dogs." I explained they most certainly did since the woman who checked me in said they were putting me in a pet-friendly room; I didn't volunteer that info. She then said, "well we only saw that today." I said that wasn't my problem: they claim to be pet-friendly, they made the room available on their site advertised as such, I booked it over two weeks in advance, and they were refusing to honor that reservation. She again passed it off as an issue with Expedia, with the distinct tone that 'that's the risk you run'. Finally, after about 10 minutes of this, she says "we can put you in a room of the same size". It took her that long to offer a solution, and still she was unapologetic as to the circumstance. I told her I would speak to my wife, who said "if they are so rude, they don't deserve our money." I told them that had they taken any ownership of the issue and tried to offer solutions rather than pass the buck, we might have stayed, but wouldn't consider it. The manager again was combative rather than apologetic so we walked away. To top it off, the desk person shouted a smug "have a nice day" to us, despite her hotel having potentially ruined our weekend. Hotels.com and Holiday Inn stepped in to save the day.

"Nice place"

5
28/11/2016

I arrived in a snow storm. Parking was good and service was great. Helpful staff. I was in a second building across the street. There is a sky walk, so getting to the restaurant was easy. Food was good and not that expensive. Pool looked clean. Nice place.

"Nice friendly place"

4
28/11/2016

Clean rooms, with very reasonable rate for pet deposit. Internet worked very well. Fridge in the room was convenient. They did not have a free continental breakfast, but we did receive a 50% off meal coupon, and 2 free drink coupons for their bar. Walking distance to several breweries and downtown.

"Great Value, at the edge of the historical cowboy town"

4
27/11/2016

I ended up with a room that was tucked away in the back building - yes difficult to find, but very quiet. The outside of this building is OK but for the price the quality of the room was really outstanding! (I have paid twice the amount for a room in a larger city that wasn't nearly as good) Clean, fresh smelling, good size, not large but not too small either. Nice new bathroom, with the vanity (granite top) and sink conveniently located beside the door.The little fridge was great for keeping my travel food. The bed was very comfortable and the linen was also fresh and clean. Internet worked well. I loved the location. I arrived at about 5 pm, but being November it was almost dark. I went for a walk along the downtown street, which starts steps from the hotel. Lots of interesting shops and eating/drinking establishments that fit with Sheridan's historical cowboy town character. Most of the shops had hand made Christmas displays in the windows. (I think there was some kind of competition going on) Totally NOT what you would see in your local mall or downtown city street. A MUST SEE is the Mint Bar filled with taxidermy, photos, posters. Check out their own review on Trip advisor.

"Not a great night's sleep!"

2
20/11/2016

This is quite a dated motel style hotel with all the usual facilities offered in rooms. The set up is slightly strange with the reception being across the road from the rooms but it does have a bridge attaching the two together - although the heat is quite unbearable in there in Summer. There's not much to see in Sheridan but we only intended our stay to be a short stopover after a very long day of driving so we didn't see much of it. Unfortunately we were woken in the early hours to a domestic argument outside our room. There was a lot of what appeared to be alcohol fuelled shouting, swearing and screaming which after half an hour ended up in the room directly next door to us. This domestic continued for several hours and because the walls were so paper thin we could hear every spoken word and were nervous about calling reception as they would be able to hear us doing so. Our children were very scared by the aggressive nature of the row and we all felt quite vulnerable by the incident especially as reception was across the road and the building was built so flimsily. After virtually no sleep we left early in the morning. Breakfast was pretty basic, nothing special. On checking out we were asked if we had a good night's sleep so we explained that we didn't and the reason why. The girl on the desk couldn't have been more disinterested. Over all not up yo usual Best Western standards in my opinion. We would not stay there again.

"Good Stopover"

4
17/11/2016

We stayed just one night being on a coach tour, The room was very clean and spacious with all the usual amenities. Indoor swimming pool which does help relax you after a hectic day. There is a restaurant serving breakfast lunch and dinner. Breakfast was good.

"NIce stop over"

4
15/11/2016

This is a step up from a motel, and very quiet. There is separate bar area for residents and locals alike. The restaurant "Blackstone Grill" was fantastic both for dinner and breakfast. The staff were helpful, quick and friendly. Suggestions from local breweries was welcomed and thoroughly enjoyed!

"Nice place, nice people"

5
15/11/2016

Stayed in the very comfortable rooms here on a coach tour, having had a credit card refused in a couple of places. Two young women at Reception spent the best part of an hour and couldn't have been more helpful in getting us through on the phone to the UK to find out what was going wrong. PLUS a helpful waiter in the restaurant recommended a riverside walk to the City Park, which gave us a chance to discover how civilised Sheridan is (thanks in part to a Mr Whitney, whose philanthropy pays for students to go to Uni). The same waiter, Starr, with her colleague Michael, also made dining in the hotel restaurant a relaxed and satisfying experience.

"OK"

4
06/11/2016

We stayed here one night as part of a Globus National Park Tour. Our room was ok, but it was a little like a motel setting. It was easy to walk into town although there was not much going on when we were there. The restaurant that we used was across the street. I assumed it was affiliated with the Best Western. There is a Dairy Queen very close to this hotel and seemed to be a hit with the local population.

"Very clean, pet friendly, near walking path along river"

4
05/11/2016

Overnight stop on the way to Canada. Clean pet friendly main floor room. Close to Mill Park and nice walking trail along the river. Supper at Blackstone Grill was alright with good service. Will stay here again

"Wonderful Stay!"

5
02/11/2016

My husband and I stopped in Sheridan on a trip out west. Our room was on the ground floor with parking right outside the door. The room was clean and spacious with a comfortable bed. The counter staff was courteous and helpful. This motel is within walking distance of downtown shops. Free breakfast buffet at the Blackstone Grill across the street.This restaurant is open for breakfast, lunch and dinner.The food is great and seniors get a discount if you ask. Thank you, Starr, our awesome waitress! We would definitely stay here again!

"Awful, no way I'd ever go back"

1
01/11/2016

This place is more a motel, certainly not a hotel. It is situated on two sides of the road at a cross-road (see photo). I took the photo at around 7am, so the road looks pretty quiet... it isn't during the day or late into the evening. My room was pretty standard but in an absolutely awful location (see photo). One door opened straight into the main road through the town, with all the traffic noise that brings, and there was traffic late into the night. The other opened onto a corridor which led to the swimming pool just a few yards away, with no doors in-between. I first entered the room from the street door, and the very first thing I noticed was the overpowering smell of chlorine/bleach. There were no windows to the outside so no possibility of airing the room to reduce the stench of chlorine and the only ‘fresh' air came through the gaps around the external door where drafts came through. The room was unbearably hot & stuffy all night – it was impossible to use the air conditioning unit in the room because it was so noisy. The room was also right by the entrance to a corridor which ran along the internal bedroom doors to the indoor pool: it had a window opening onto the corridor, but there was no point opening that because it would have let more chlorine into the bedroom. Even with the window firmly shut, the external door to the corridor was so close, and shut with such a loud bang, that it woke me up whenever late-night revelers returned to their rooms, and they sounded as if they were in the bedroom next to me – a 2” gap at the bottom of the door to the corridor certainly didn't help keep either the noise or the chlorine out of the room, and stuffing spare pillows into the gap didn't seem to help at all. The pool was open until 10pm and accompanied by loud voices, singing voices, adults shouting & children screaming. There was also a pervasive humming in the room... one source of which was the fridge which I turned off immediately. I could hear taps running in nearby rooms all night. The carpet was filthy don't think it had been vacuumed for days. Abysmal night's sleep. Awful location.

"Noisy near the pool"

3
30/10/2016

Traveling with our pup and liked the pet owner reviews of this hotel. Room was okay, had two doors, one from interior corridor and one to rear of motel. Unfortunately two barky dogs living right across alley from rear door. The only lawn at the motel is off limits to pets, but there is a great door park just a few blocks away. No microwave. Room was near indoor pool, which is NOT closed off from the interior corridor, so got to hear the whooping and yelling until late evening. Nice skybridge across hwy to office and restaurant, but no elevators to access it.

"Definitely different!"

4
27/10/2016

When we had to drive into the city to find this place, I wondered just what I had gotten us into! Rooms on one side of street, office and restaurant on the other, steps up from outside, enclosed walkway over street, doors in rooms opening to exterior and interior hallway....just different. But everything was fine. Got in OK..had to pull luggage up one flight but so what, had an ice machine to fill up cooler, breakfast was good (used voucher system). Clean, beds good, enough room to move. Would stay here again, might look for another place might not, enjoyed our stay. Parking was out front, a little crowded, but not too bad.

"Close to riverr for nice walk"

4
26/10/2016

We arrived in the late afternoon and were allocated a large room with two double beds, fridge and coffee making facilities to the back of the hotel. It is actually more of a motel than hotel and it straddles the main street with a bridge over. The room was fine and comfortable. The walls are very thin and we could hear the people talking in the adjacent room. Immediately at the back of the hotel is a pleasant walk alongside the river to a park. We then climbed up through a wooded area and back along, overlooking the town. The main street is uninspiring and of very little interest. There is a breakfast available, which was plentiful and varied.

"Clean and friendly"

5
26/10/2016

We stayed for 2 days. Our room was clean and had a sliding door to a beautiful grassed courtyard with picnic tables. Beds was comfortable. Had a fridge. We asked for a microwave and they brought it very quickly. Was a little noisy but nothing that kept us up at night. We didn't visit the restaurant on site but it seemed to stay busy. There is a Dairy Queen within walking distance. I would defiantly stay again. I tried to upload a picture but trip advisor didn't work

"Great Visit"

4
25/10/2016

I would highly recommend this hotel to any business traveler. Well located and veyr affordable. Printed material was very helpful and useful for the surrounding area. Staff were outstanding and helpful. I will absolutely stay here again.

"Well Kept"

4
22/10/2016

Older facility that has been very well kept and updated. Nice little bar on site and says free breakfast but it's really 50% off. Room on back side of the facility was quite and very clean. The rooms have been updated in the last few years. Hotel is well located to walk to town center for shopping or dinning.

"If you have a Tesla...stay here!! Not done with staying here, but wanna come back already!"

5
18/10/2016

The BW Sheridan Center is my go-to for where to stay in Sheridan. This trip as well as the times I've stayed here for leisure trips as well as conferences just keeps getting better. First of all, the place is immaculate. The housekeeping staff, desk clerks, and restaurant wait staff keep this place in tip-top shape. My room was comfy, which I particularly when I'm on a business trip. The bed was comfy, linens soft and clean (and might I add pretty), the towels fluffy and thick, nice amenities, quiet (I was in the business wing), outfitted well with what I needed for business purposes, a fridge was in the room and they brought me a microwave. LOVE the decor, particularly the chair covered with fabric that had a big bull elk on it! Food at the restaurant was great. The breakfast had nice thick bacon pieces, cooked exactly as I wanted it and they even have Montana Bread Company rye bread...try it, yummy. Their lunch specials are economical as well as tasty. Lots of specials to choose from. AND for dinner, try their prime...cooked perfectly. The wait staff is efficient, great, personable and show kindness to guests. What more can you ask for? Great coffee? They have it. The business center is clean and well stocked. Quiet and located well in the main building. Now to the desk staff. I can't say enough good about them. Thank you, ladies!! You made my stay memorable, easy and pleasant. Kris, Sarah, Katie, Tiffany and Renee in Sales in Marketing. Many, many, thanks. You all run a tight ship. I don't have a Tesla, but I noticed about six docking stations located in the main lot. Easy to juice up your car and spacious. If you have a Tesla...now you know where to come in Sheridan!! Will be leaving in a few days, but will be back in a week or so...HOW could I chose to stay anyplace else?? I can't. My home away from home.

"clean and comfortable"

4
17/10/2016

We stayed here while en route from Idaho to Colorado. Overall a clean and comfortable stay with friendly staff. The free breakfast was a very nice buffet and was more than enough. And it was actually in the on-site restaurant rather than in the lobby. The layout of this hotel is odd for a BW. Part of the hotel is across Main st. There is a skywalk connecting both sides which was fine for us but anyone that is stair-challenged would definitely struggle. Our room was close to the pool and the smell of chlorine was overwhelming when we first entered our hallway. Apparently our noses did adjust and this did not bother us except for the very first entry into the building. After we checked out we could not access the building and had to walk way around to get to our vehicle because they hadn't unlocked the hallway doors yet. This was about 8am.

"FRONT DESK STAFF NEEDS LESSON IN COURTESY"

1
15/10/2016

Front desk staff acted like they were too busy to assist us. One was writing and told us the other would be with us shortly - waited 5-10 mins when finally the other one had finished her filing and was ready to assist us. She was rude and short with us when we asked if they would come down to the Expedia rate. She told us that had nothing to do with them and basically turned and left. She didn't even give us a chance to change our mind and book with them. Talk about POOR CUSTOMER SERVICE. At least say it in a courteous manner or with a smile. Total turn off. We went out of our way to find a different hotel - and ended up staying at one beneath our standards but, at least the staff was nice & very accommodating. I'm sure the owners and/or management would love the fact that their front desk staff is so unfriendly it causes people to leave and even go to a different hotel.

"Clean, updated and inexpensive."

4
12/10/2016

We started out on the wrong foot when they told us none of the rooms would be ready until 3. It was 2:15 and we had just biked 80 miles. We were tired and wanted a shower. How can all the room be ready at 3? They gave us a drink ticket for the lounge and took our bikes behind the office. Getting off to a better start. We finished and got to our room and we were very surprised at how clean and well organized it was. The price was inexpensive enough that you start to wonder. Cleanliness is most important and it was.

"Value, good management & classy rooms"

5
12/10/2016

We have probably stayed at this Best Western 4 times since 2008. Their room lay-out is my personal favorite: a sink outside the bathroom, but still hidden from the sleeping area. The room maintenance is up-to-date, & the furnishings are spiffy. During their slow season, they offer a sharp price, with BW points. Since our last visit, they have replaced their buffet breakfast with a cooked-to-order menu, which I really appreciated. Highly recommended!

"A bit dated"

3
11/10/2016

Although it was clean, it was pretty dated and a bit of a walk down the main Street into town. We had to cross the main highway from our room to the main dining area and reception, with no pedestrian crossing to be seen. The local drivers must be used to it and often slowed right down and even stopped so we could cross. (thanks) We had dinner here and it was very average. You could either have buffet or order from the menu, we chose the menu and had steak, it was very fatty. The service staff were very pleasant and well mannered. The price is OK and reflective - pay for what you get. The buffet breakfast wasn't that great either, with choice. If they spent a little money on the décor and improved the dining area, it would be worth it. It does have an indoor pool that looked nice. Free WiFi too.

"Great location"

5
11/10/2016

This is a nice clean motel, in a great location. The restaurant had a nice menu, good service and tasty food. There is also a separate sports bar. The location is great, at the end of the main street, making downtown completely walkable.

"My driver's stay at your facility"

5
11/10/2016

The staff at this facility worked over time to make sure that our driver was taken care of. He had been in a wreck and was without transportation etc...Along with Maintenance, your front desk Hannah, went above and beyond to ensure that he was taken where he needed to be. This was not a quick process...over several hours we had to try and figure out how to get him transportation out of there. Along with needing to get to the truck and retrieve his personal belongings, we needed to get him to a truck stop to receive funds for travel...then get to the bus station, where we were told by Greyhound he could purchase a ticket. This was not so...so once again we had to make changes that affected your staff...throughout the process, Hannah and your maintenance staff were nothing but professional and extremely personable! I just cant say enough good things about the staff at this location!! Thank you so very much for helping in every way possible to get our driver home!! We definitely recommend this hotel for any and all who need a place to stay!! Thanks guys! Blair Logistics Inc...

"Excellent Value."

5
09/10/2016

We had a very good experience at this hotel. For a free breakfast, it was very good. Eggs, potatoes, bacon, yogurt, fruit, muffins, waffles, etc. The coffee was actually very good as well. The location was really nice; right downtown Sheridan and a short drive to good restaurants. Perhaps my primary reason for rating this hotel as "excellent" is the customer service. We ended up heading back a day early, and even though our original reservation said "no cancellations", they allowed us to check out early with NO extra charge. Lobby and room were both very clean. Overall, it was a good experience, considering this is a Best Western hotel.

"Oh man I love this place"

5
08/10/2016

This is an excellent hotel from the 1980s(?). It just owns it. First of all it's super clean, the staff are great and it's in the middle of town. But honestly this place is way more than that. The building spans both sides of the main street so to get from one part to the other you walk across this sky bridge, which is pretty kooky (it also makes noises but it's TOTALLY stable. Feels like you're in a sci-fi movie). Then there is a pool area with a hot tub that feels almost polynesian...like a resort. Then there is a wonderful full breakfast included, buffet style. Our room was large and immaculate. We took a dip in the pool, had a cocktail at the hotel bar (just OK but it's my fault for ordering a martini where that's not the thing) and traipsed out into the starry night for dinner. Absolutely stay at this hotel. Quiet, great nights sleep, relaxed breakfast, great deal, cool as anything.

"Okay stay at Best Western Sheridan Center"

3
07/10/2016

This was day 4 of my 16 day National Park Tour with Cosmos, we stayed here for the night after we visited the Little Bighorn Battlefield National Monument. The hotel is off a busy street (I guess it's the main drag going thru Sheridan). My room was an end unit that bordered a busy back road (could hear some of the road noise in my room). The hotel restaurant was across the street where I ate dinner and breakfast, the food was okay. There were some other restaurants and shops within walking distance from the hotel but was too tired after a long day of touring to try any of them.

"This was a WOW Best Western with a poor Breakfast!"

3
05/10/2016

This is the Best Western of Best Westerns with a bar, indoor swimming pool, great clean rooms and Friendly staff. However the breakfast here is lame for such a great hotel. I expected more and you could tell that others sitting around did too. They had a great all you can eat prime rib when we arrived but dropped the ball on breakfast! Rate was 107.99 a night here. Parking was hard also.

"Did not feel the love"

3
04/10/2016

I stay at BW more than not and am a Platinum level member in their travel program. In most places, we are thanked for being a Platinum member and often offer an upgrade if available. When I went to check in at this BW Sheridan property, I did not fee the welcoming that should be offered, and I just did not feel the love from the young man behind the desk. He did not offer the usual thanks for being a platinum member except to mention two free house drinks in their bar. I had requested a ground floor room but was told none were available. So we took the 2nd floor room which was adequate. It was quite quiet adn the room looked clean. One issues I have with the Best Western properties, is that you rarely get anything put plastic glasses and foam coffee cups. When you pay well above $100 a night for a room, it sees to me that they could at least offer glass glasses and coffee mugs. Same goes for their free breakfasts. Using plastic table ware and coffee cups is very annoying. I think I will go a step higher to Hampton Inns or Holiday Inn Express from now on.

"On both sides of a main street."

3
04/10/2016

Avoid this town, if possible. Nothing much to see or do. This was a one nighter on a bus trip and was a passing through stop. This hotel is probably the best available in this town, but not particularly desirable. The outside is dingy looking and is on both sides of a main street. The lobby, restaurant, etc.are on one side and the rooms across the street. Rooms have been renovated and were surprisingly quite nice. The breakfast had a waffle station as well as the usual, and was good.

"Great place to spend the night."

4
03/10/2016

Stopped last minute to spend the night on a bike trip. Parking area for bikers, on site restaurant and lounge. Centrally located so you can walk to attractions. Will definately stay again! Friendly staff. Clean comfortable rooms. Pool....etc.

"OK Stay"

3
03/10/2016

We were only here for one night, travelling as a party of four. One thing to be aware of with this hotel, is that it is split by a busy road. When we arrived in one car to we discovered that 2 of us were one side of the road and 2 on the other. Not great, especially as our booking was made for 2 rooms. It wasn't the fault of the receptionist who finally sorted things out for us, but the situation wasn't helped by another receptionist who made some comment about a bus party and priority. Our room was ok, but the hallway carpets looked tired. Breakfast was ok.

"Clean rooms! "

5
01/10/2016

Very comfy beds! Clean rooms was a huge plus, yummy breakfast and nice location in the middle of town! You can walk the town right out door. Friendly staff, fair price, indoor pool. Thanks for a great experience

"Pleasant stay in Sheridan Wyoming"

5
30/09/2016

Very friendly people who try to please you in every way. I would definitely stay here again. They offer you a free drink in the lounge when you arrive, and have a good restaurant attached to the hotel.

"Blackstone Grill 5 Stars"

4
29/09/2016

We stayed one night during a Globus Bus trip on 9/17/16. The room was nice. The Blackstone Grill provided excellent service and food. The staff was the best! Thank you for a great dining experience - job well done!

"Decent stay"

3
28/09/2016

I have stayed at this hotels multiple times over the years and I have found the place to be decent. The cost has typically been around $90-100/night. Overall the rooms are relatively clean with the occasional exception but nothing that has caused me to leave. The hotel is a little dated but some of the rooms have been updated which has helped. The rooms typically have cable with a flat screen tv. The AC/heat has never been a issue. The hotel has a skywalk to access the rooms and the pool from the office which is across the street. The unique items are: Tesla charging stations, and easy access to some restaurants that are within walking or driving distance. My suggestion of eateries that are close are; Frackletons, the rib and chop house, and Sanford's. There really isn't and fast food close by. The location makes it easy to get to the interstate or to old downtown. Downtown you can visit the Old Wyo Theatre. If I had a negative, it would be that I have stopped eating breakfast at the restaurant. For various reasons I have found it to be disappointing. Sometimes due to service, selection, or food quality.

"Stay here in the lovely city of Sheridan"

5
27/09/2016

This hotel has it all....a bar with free drink per guest; restaurant on-site with 20% senior discount; full buffet breakfast included; great pool and awesome hot tub; comfortable room and beds; friendly staff and enclosed footbridge to lobby and restaurant/tavern. This hotel is busy with tour groups but they managed well.

"Standard motel stop on a bus trip!"

3
26/09/2016

This was a standard motel stop on a bus trip! Nothing terrible to report! Basically a one night stand, beds were ok; breakfast was standard. Location was on the main street not much to do at night, pool was away from most of the rooms you had to cross a pedestrian bride to get to it.

"Excellence and More"

5
26/09/2016

We arrived at the hotel and had a trailer that we were pulling. When I asked about parking they were very helpful and gave good directions. The room was excellent and very comfortable. We were able to watch Thursday Night Football in the Lounge and had a great time. The Breakfast was fabulous. All in all the stay was filled with Excellence and More!!!

"Friendly place. A bit odd."

4
25/09/2016

Comfortable room. Excellent service in restaurant from waitress 'Star'. Huge portions! Odd integral bridge across the road from one part of hotel to another. Very convenient location for rest of town.

"Disappointing"

1
23/09/2016

A very old motel. Room is drab and out of the past, sorely in need of updating. Access room down a narrow alley and it's difficult to park there. Lobby is located across Main Street. One of the towels was all wrinkled and looked like it had been used. This place isn't cheap either! Definitely not worth the cost. Stay somewhere else if you can.

"Basic hotel"

2
22/09/2016

Stayed as part of epic tour. The room was clean and comfortable but with 2 doors, one opening onto the very small pool and one onto the back street. The one door had a 2" gap under it!!!! The bathroom was small but with plenty of towels. Similar to a motel in the center of town. Unable to use the pool as not open until 8am when we had to leave. The overall feeling was a very tired establishment, poor for Best Western!!

"Good place to stay in Sheridan"

4
21/09/2016

This was hotel #7 on our Globus tour. We had a decent room - clean, comfortable, quiet and functional. We also enjoyed dinner in their restaurant (while getting a laundry done across the street in the other building) and breakfast buffet the next morning. This is a fairly good choice while in Sheridan.

"Great hotel!"

5
20/09/2016

Location, location, location! From this hotel you are able to walk straight to historic shopping district and enjoy a little bit of Sheridan night life as well. I would recommend this hotel to everyone!

"Needs help"

3
20/09/2016

Personnel were great. The property needs and upgrade. Poor TV didn't work. Rooms need help. Rubber pillows. Take a look at the Missoula Best Western as an example of what a hotel should be like for the money!

"Checkin was a pain in the butt"

4
16/09/2016

I checked in about 1615MDT on 14 Sept 2016. At least 12 people, evidently affiliated with some energy firm, had all arrived simultaneously in front of me and were checking in as well. Their reservations apparently were made in a sloppy/haphazard fashion because their check-in procedure was SLOOOOOOW ("Oh, was my reservation made in your name? Well, no, it was made under Bill's." "So, when did Tom reserve our rooms?" "Does this place have free breakfast?" etc etc etc). I also noted what I interpreted to be unnecessary (read: time-consuming) banter between the staff and guests, when getting people checked in expeditiously should have been the order of the day. I'd been driving all day and I will admit I was unhappy/impatient with the wait. Nevertheless, when I finally was the next customer to be checked in, the unoccupied staff member present behind the counter chose to answer the phone and take a reservation rather than check me in. So it was about a 5 MORE minute delay. I was finally assigned room 210, in a building west of Main Street, whose distance from the reception area I would estimate as about 75 yards (one can drive a vehicle from reception to the parking area beside this building). As I was finally being checked in, I overheard another guest immediately behind me indicate that his room key card did not work. And when we got over to our room, OUR KEY CARDS DID NOT WORK EITHER. Good God. So I--literally--jogged back the 75 yards or so to the reception area. The other young front desk lady was very apologetic, and quickly issued me key cards that did operate the room lock upon my return to the room. I suppose front desk staff cannot help when many people arrive simultaneously to check in, but my impression of what occurred there between 1600 and 1645MDT on 14 Sept was positively shambolic. Also, my room's bath did not have a functional exhaust fan. I cannot understand why hotels refuse to install such a simple appliance. The room was OK otherwise: clean, good mattresses, functional wifi, TV. There are no elevators in the building to which we were assigned, which may be of concern to some folks. I will say, however, that the breakfast next day was outstanding. Best scrambled eggs I had on my 8-day trip. And bacon is always great to see at an included breakfast rather than the all-too-frequent SOS.

"Small room with only the basics- NO ELEVATOR"

3
15/09/2016

Property is on both sides of the street. We were booked here as part of a tour other wise I would not have stayed here. Room small and tired. Free breakfast was ok but dining area small. No elevator so we were able to get a first floor room

"Nice Hotel, but do NOT eat there!"

4
13/09/2016

Rooms were nice and the staff was friendly and helpful. However, do not eat at their restaurant. Their free breakfast is worth what you paid for it. Pre-cooked scrambled eggs, burnt bacon, and sugary orange drink.

"Very good"

4
12/09/2016

We only stayed the one night but all seemed good. Check in was efficient, staff very friendly and helpful. The room was very clean and tidy. Breakfast was included and was nothing special but adequate. I would definitely recommend this as a stopover.

"Try to Stay Elsewhere"

2
12/09/2016

Strike number 1 was when we discovered that our room had two queen beds instead of the king bed on the reservation. When we complained at the front desk, we got a shrug of the shoulders and were told that they had no available rooms with king beds. They couldn't explain why our reservation wasn't held. The rooms are in three different buildings from the one housing the lobby and restaurant - across the main street and across the side street. The buildings are two stories with no elevators and primarily outside access to the rooms. Rooms are ok, nothing special. Restaurant was adequate at dinner. Food was average and service was distracted at times. While we didn't avail ourselves of the buffet, the individual at the carving station frequently left his post creating a line of people waiting for food to be carved. If we stay in Sheridan again, it will be elsewhere.

"excellent"

5
12/09/2016

Nice comfy bed, the room was very clean, super indoor pool all to myself. Good wine bar in centre of town. Very clean and no noise problems. we had a good meal in the cowboy cafe, they were able to cope with my gluten free diet.

"Top Notch"

5
11/09/2016

We loved the Sheridan BW from the first moment we walked into our room. The letter on the bed was impressive. They strive for excellence and are there to make your experience nothing less than excellent. Keep up the great work, Sheridan BW!! I highly recommend this hotel.

"Great place to stay!!"

5
07/09/2016

Very nice hotel with a great breakfast,nice indoor pool, clean rooms, and a great staff. All you could ask for. The town of Sheridan has a nice old west feel to it. Lots of history around the area including The Custer Battlefield which is about a hours drive north on the interstate. Definitely would stay again!!

"An excellent stay"

5
06/09/2016

An enjoyable stay whilst travelling on to Yellowstone NP. The hotel was clean and comfortable. The staff were very friendly and helpful. The resturant was reasonably priced. No complaints and would be very happy to stay again.

"Wonderful front desk "

5
05/09/2016

We had a slight problem with air conditioning first night. Hannah at front desk could not have handled it better. She worked it out even though they were booked the night before. Great service, clean rooms, and good breakfast.

"Touring holiday"

3
04/09/2016

Clean but slightly tired hotel beds were comfortable though. Only stayed here one night we were on the ground floor at back of hotel so it was quiet. Nicely situated on Main Street so we could walk out in the evening town felt very safe and people were lovely and friendly. We didn't eat in the hotel at night we eat in town but breakfast was adequate. Ask for a room away from the pool as our was otherwise the smell of chlorine from the pool may be unpleasant. Nice indoor pool small but well up kept adequate free parking.

"Long motorcycle ride from PA"

4
29/08/2016

The room and facilities were nice. Staff very friendly and they went out of their way to accommodate us even though we checked in early. We had dinner in the dining room. I was a little disappointed with the fettuccine carbonara on the menu . It was not fettuccine , it was chopped up spaghetti and the sauce was made up of oil and garlic like a scampi , not a carbonera . I suggested the chef look up the recipe for carbonara. It should have a creamy Alfredo type sauce and some prefer with a yoke of an egg mixed in. The staff was very nice about it and waiter , Michael ,was very attentive. They offered a dessert in order to make good, but I declined , I just commented on the menu discrepancy but the food itself was ok.

"Older hotel"

3
28/08/2016

We had a room in the back lot of the motel, next to the alley and drive thru for the local Dairy Queen. First glance, the room looked nice, has had some updates. But, on further checking the floors and chairs were stained, the bathroom wasn't super clean either. The complimentary breakfast was good. It's right downtown Sheridan, very close to everything, but next time we go to Sheridan we will probably stay somewhere else.

"very good"

4
25/08/2016

The room was a little small. one could tell it was an older hotel that had been remodeled---very well too but the rooms itself was a little tight and no exhaust fan in the bathroom or heater in the bathroom.

"Solid Overnight Stay"

4
22/08/2016

This is an older Best Western that has been kept current and clean on the inside. Our room had a vaulted wood-paneled ceiling which was out-of-the-ordinary and nice. Our kids were looking for a bigger pool with slides. We ate in the restaurant and had a good meal and great service. The Skyway had a nice view. We were just there overnight - the town had an interesting western feel to it - I wish we had more time to explore the area.

"Clean, comfy, and convenient"

4
21/08/2016

The Best Western in Sheridan, WY was a good spot. It's not fancy or spacious, but our room was very clean and comfortable. The staff in both the motel and the restaurant were very friendly and provided good service. We enjoyed our dinner in the restaurant. My grilled shrimp and my husband's meatloaf were quite good. I'm a bit of a salad snob so I wasn't pleased with my iceburg side salad. The complimentary breakfast was not so hot but the coffee was good and we're fine with cereal. There's lots of interesting road trips to take. We enjoyed our ride through the Big Horn mountains and a stop at the famous Occidental Hotel in Buffalo (frequented by Butch Cassidy, the Sundance Kid, and Calamity Jane. You gotta love that!) Each night we walked over to the Dairy Queen, right across the street :-) If we're in the area again, we'll stay at this Sheridan. Happy trails! Bruce & Connie Virginia

"All you ever need and more"

4
20/08/2016

Great room, friendly staff, good restaurant. I celebrated my birthday in style here. We were even allowed to bring our bottle of wine Ned wine glasses back to our room for a continued celebration. I would recommend this hotel to anyone.

"Nice Hotel"

4
19/08/2016

We stopped here after a long motorcycle ride. Check in was OK and everything else was good. Room was good, bed was comfy, washroom was good. Did not use the pool, but we should have. We had a free breakfast and it was very good. The lounge is pretty good and the service there was great. I would stay here again

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your review! We are glad you selected to stay with us on your ride. The breakfast tends to be a highlight. We hope your ride the rest of your trip was enjoyable and you will return again soon!

"stop over"

3
17/08/2016

Hotel located on both sides of N. Main St road so we had to check in on one side and drive over to other side, although there is a walk over but we were advised it gets very hot up there. Not to convenient, staff were friendly and efficient. Not sure about restaurant, very busy and food left a bit to be desired. Would not stay here again.

"Over night stay and dinner."

4
16/08/2016

Excellent friendly service by all staff from greeting by hotel manager and great service by all restaurant staff for dinner. Rooms are newly renovated and spacious . Blackstone Grill offered good selection from sandwiches to salmon and fillet mignon and salads. Daily specials. All priced well.Travelled as part of a bus tour.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your review! We are glad you enjoyed your visit and hope you were able to enjoy some of the great sites Sheridan has to offer. We always enjoy our tour bus guest! We hope you will return again soon!

"In Sheridan"

4
16/08/2016

As we arrived a couple hours before we could check in, we asked the girls at the front desk what was there to do while we waited. They didn't know of anything. I can't imagine living in Sheridan and not knowing of places of interest in their own town. On our own we checked out the Trail End mansion and took a really nice tour of the old Victorian house.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review. We do apologize the staff was not more helpful in directing you to the great sites Sheridan has to offer. We have a list of sites available to our guest and will make sure in the future our guest are better directed. We hope you will return again soon and we look forward to your visit.

"So very helpful"

5
15/08/2016

I was so pleased with the staff of this facility. I lost a favorite shirt the day we arrived in Sheridan and when we packed to leave the next day I noticed it was missing. The front desk staff informed me that the restaurant I suspected I lost it in did not open until 11:00 AM and we needed to leave. They volunteered to try to retrieve it for me and were successful. They sent it on to my home in Jacksonville. Fl after letting me know they had my shirt for which I was happy to pay the shipping charges. I had my shirt waiting for me when I got back home. I will always believe the best people live in Sheridan, Wy. We had a very relaxing stay and enjoyed the hotel very much.

"Awesome Stay"

5
15/08/2016

We interacted with several staff members from the front desk staff to the bartenders and waitresses. We were made to feel welcome and important. We definitely will be staying again at the Best Western Sheridan WY.

"One of the last original BW"

5
13/08/2016

You can tell that the owners invest back into this property. Rooms were very nice. This is an old style motor inn where you can drive right up to your room. Our room had both an indoor entrance as well as an outdoor entrance. Easy walking to some of Sheridan's better restaurants. Worth the drive to downtown. Good value.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank for taking the time to provide a feedback. We take great pride in our facilities and glad you enjoyed your stay. Our downtown is certainly worth a tour! Come back and visit again soon.

"Sheridan, WY"

5
12/08/2016

The Best Western Sheridan Center is a great place to stay. It is only a few blocks from downtown Sheridan and the hotel has all of the amenities that anyone would need! I highlyt recommend this hotel when staying in Sheridan, WY

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your feedback. We are proud of our downtown and providing a great stay for our guest. We appreciate your recommendation and hope you will return soon!

"Weary travelers-no room at the inn "

2
10/08/2016

The Best Western had my party booked for 1 Double Queen room, not the 4 Double Queen rooms I had booked and prepaid through Tripadvisor/getaroom. The hotel told us they were completely booked and had no record of my reservation, even though I had my confirmation email. This was very stressful as we were tired after a long day of travel. After about 40 minutes the hotel did give us 4 rooms, 2 doubles and 2 singles. No refund was given for the stress and inconvenience caused. The rooms were nice, once we finally got them. I will still use trip advisor for reviews but will be very hesitant to book through you in the future!

"Best Western Sheridan is a surprisingly good hotel"

4
10/08/2016

Stopped at the Best Western Sheridan for a one night stay on our trip between the Black Hills, SD and Yellowstone National Park. The hotel includes a few buildings on either side of the main road through town. It's within walking distance of restaurants and a short drive to several more eating establishments. The pool area is indoors and includes a nice, clean pool and built-in hot tub. Check in was quick, and my credit card was charged appropriately - on surprises. The continental breakfast included scrambled eggs, a waffle maker, sausage biscuits and gravy, among several other items. We stayed in room 145, very convenient parking and very close to the pool, which is what we requested. The room was a little outdated, but it was roomy and clean. I certainly recommend this hotel.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for making us a stopping point on your trip. We appreciate your feedback! We hope you had a great trip through some beautiful country and visit us again soon!

"Excellent Hotel!"

5
10/08/2016

Welcoming, comfortable, professional--definitely everything you want in a quality hotel for an excellent value. The staff went out of their way to accommodate our traveling motorcycle group. Thank you, Best Western!

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review of your stay. We always like hearing our staff made your stay enjoyable. We hope all your travel was safe and you come back and see us again soon.

"Good restful stay"

4
08/08/2016

The rooms are comfortable and quiet. The breakfast was above average and the entire facility was kept up well. On the downside is the parking and room access which might require more than the average walk if the hotel is sold out. Overall I would recommend it as a nice stay in Sheridan

"Best Western was great"

5
08/08/2016

We had a family reunion, several family members stayed at the hotel. We got a group rate and even a special room set up for the impromptu dinner the first night. The staff was very accommodating and made our time together as a family special.

"Nice location but no outside pet area"

4
08/08/2016

Room comfortable, good shower, good food, but not a very good pet area outside. Sabrina in the bar was very sweet getting our food order together and the lobby is beautiful. Breakfast in the restaurant was more than the usual cereal and waffles.

"Disappointed yet again with Blackstone Grill"

1
07/08/2016

We have made several attempts to dine here on Saturday night for the Prime Rib Buffet. Each time we were told it was going to be 30-45 minutes late. Last evening we went for the buffet, but were told it was going to be served at least 45 minutes late, again. We ended up getting a steak that was so full of fat and gristle that it was mostly not edible. Our server, Starr, was the best part of the dining experience. She was honest, professional and attentive.

"Have stayed in better Best Westerns"

3
07/08/2016

No elevators, advertise pet friendly but no pet area, took away that privilege (don't consider privilege I paid $20 for our pet and no pet area). Have to walk across the street to your rooms. Located right down town, cute town but not very pet friendly. Quiet and peaceful at night. Some hotel staff very pleasant. Good dinners at the restaurant. Free Breakfast was ok but need a little more organization of food.

"Annual Fishig Trek"

5
05/08/2016

Convenient to the city ... restaurant/bar/laundry/adjacent parking/WIFI, etc. excellent ... staff helpful and courteous. Overall an excellent experience. Facility is not new but very well maintained. Parking was a high point in that vehicles were in spaces immediately in front of room doors.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review. We look forward to you visiting us again soon and we hope your fishing trek was great! We have great fishing locations in our beautiful Big Horn Mountains!

"A Pleasant Room"

3
04/08/2016

This is a large, older, sprawling motel crossing two streets and comprised of four buildings, Sheridan Center. The buildings are in good repair and the staff are helpful. The hot breakfast was generous and included thick slices of real ham! The staff were friendly. Older persons should be aware that there are no elevators; however there are only two floors to each building. Upon check-in, I misunderstood the instructions and crossed the wrong street, dragged our luggage up to the second floor and to the end of a far corridor only to find that my room number was not to be found. I needed to return to street level and and proceed to a building kitty corner to find my second floor unit. The desk did send a staff member over to assist with the transfer. All in all the stay was quite pleasant.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review of your stay. We do apologize for the misdirection to your room but glad to hear the staff helped assist you. We hope you will visit us again soon!

"Rooms were good, the handicapped access was bad"

4
04/08/2016

We arrived late in the evening and checked in at the lobby, nothing different right? well the lobby was across the street from where our room was. My wife needs a wheel chair to go any distance...we had to park where the lobby side was and carry her wheel chair up 3 flights of stairs to cross the street in what can be best described as a gerbil tube....we wheeled through the tube....and had to descend 1 flights of stairs to get to our room floor (2nd) and go through several doors, all difficult to open while pushing a wheel chair. If I remove the wheel chair aspect of our stay It is a great hotel for location and the staff were very friendly. A great stop if you are working your way across the country.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review. We do apologize for the challenges you faced! When possible we try to meet those needs as we understand ground floor rooms can be much more accommodating. We do hope you will visit us again soon. Feel free to let the staff know when you make your reservations of any special needs so we can make your stay as enjoyable as possible.

"Very calm and relaxing pleasurable meal with great taste. "

5
02/08/2016

We ordered Tomato Basil Sandwich and a Mushroom Bacon Swiss with two Arnold Palmers to drink. The drinks were never empty and the food was very good. Star is a Great waitress and if you get the chance swing in and try it for yourself and I am pretty sure you will agree. Prices are about average with our meals ranging $8.95 and $10.95 and drinks $2.50. We will be going back and bringing others with us.

"Okay short stay"

3
02/08/2016

Typical motel type accommodation nothing special. Walk up room off car park - loud sir conditioning - Room 118 - seemed a little older than the normal Best Western but local was good as everything was close buy.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review. We are continually upgrading our facilities and appreciate your input. We hope you will visit again soon!

"Okay stay"

4
01/08/2016

It's in a good locataction, close to the downtown area and a few good places to eat. The hotel is also pet friendly but if your dog's park at loud bangs or yelling, the walls are thin and every door in the hotel seems to slam. We didnt try the breakfast because we left early, but I'm sure it was good.

"Great place"

4
01/08/2016

Situated in a convenient part of beautiful Sheridan, this hotel had everything we needed. The rooms were clean and the service was great. I would recommend this hotel for a stay. Our family enjoyed the pool area, breakfast, nice rooms and easy and well- lit parking,

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide a review. We are so glad you enjoyed your stay in Sheridan and that we were able to provide accommodations for you. We hope you will visit Sheridan again soon!

"Great Choice in Sheridan"

4
26/07/2016

Convenient to downtown, our spacious room was comfortable and clean. Tony, at the front desk, was extremely helpful as he put us in one of updated units out back. A generous breakfast buffet is included. At a price of $95 plus tax, we thought it was extremely good value in a quaint and attractive town. Easy to see why this is the #1 hotel in Sheridan.

"Nice room & breakfast"

3
26/07/2016

Overall a good experience. Pool area was nice, room was nice and comfy and breakfast was good. Not many exits & long hallways. Made me wonder if exits are to code. Check in staff was overwhelmed with 6 people in front of me waiting to check in. He was the only one staffed.

"Great hotel, nice rooms, good location, friendly staff, good breakfast, lots of rooms"

4
25/07/2016

On a trip with 4 other couples - easy check-in, friendly staff, great location, walk to restaurants, comfortable rooms, able to do some laundry, pool, must be soundproof because never woke up from noise, clean, comfortable, good breakfast provided free. Would definitely stay here again!

"Very Nice"

5
25/07/2016

After a long day on the road, it was nice to get to this place where everything was fantastic. From the time we checked in & out all was great. The king size bed was extremely comfortable. There was a coffee pot & coffee in the room. We went to their bar and the bartender was very helpful & friendly. The happy hour prices were very reasonable, $2.25 for a well drink. Plenty of parking. Good location to restaurants, stores & gas.

"Good stopover."

4
24/07/2016

This is an older property but well maintained with friendly staff. The pool at hot tub were nice. Room was comfortable and quiet. Note that there are some pool side rooms that might not be as quiet but they have several buildings with lots of room options. Close enough to the highway for convenience but not so close as to hear highway noise. Overall a decent value.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon!

"Quirky hotel in a quaint town"

3
20/07/2016

Sheridan is an interesting town where old and new comes together and this hotel fits right in. The hotel is spread over 4 buildings on both sides of Main street. It is an older style hotel and as a result has nice big rooms. There is a reasonable sized pool and a hot tub. There is also a bar and restaurant. So everything you need is covered. The staff are helpful. There is easy access to walk down Main street where there are additional bars and restaurants and some very interesting shops - especially if you like antiques or oddities. Bigger shops including a supermarket are a short drive away. Worth a visit.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your feedback, Holidaydad55! We are happy to hear you enjoyed Sheridan as well as your stay with us. We hope you return again soon!

"Would Recommend"

4
20/07/2016

The room we had in this hotel was very nice as were the amenities. I did have some trouble accessing Wi-Fi and became frustrated with it. The comfort of the bed was great and the services we received were very good. The breakfast buffet was outstanding. I would recommend this Best Western to my friends and family.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide feedback, CarolJ. We are delighted you enjoyed your stay and enjoyed the complimentary breakfast. We are sorry you experienced problems with the Wi-Fi. We look forward to a return visit and having you as a guest again.

"Vacation"

3
19/07/2016

Hotel is dated and spread out. Rooms small and crowded with to match furniture. Room was dark and lots of noise outside and upstairs. Breakfast was good but the usual and staff was friendly. Rooms need to be updated more. Sheridan is a very nice small town with lots of good restaurants and shopping in their downtown area.

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your feedback. We strive to provide comfortable accommodations and continually update our facilities. We appreciate you enjoyed our community and our staff made you feel welcome. Please visit us again in the future!

"Best Hotel of Our Trip"

5
18/07/2016

The hotel staff was friendly and the room was clean. The room was had (2 Queen beds) was very big which was nice. The pool was also clean and my kids loved it the three days we stayed here. The décor in this hotel is also well done. This was a perfect hotel for our family on a cross country trip. This was actually the best hotel we stayed in out of the 6 over a 12 day period. The breakfast was good and the area was big so you weren't crammed in a little room like some hotels. Great job Best Western Sheridan!

SheridanCenter, General Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for your complimentary review! We appreciate the time you took to provide feedback and enjoyed your stay. We hope you visit again soon.

"Great room"

5
17/07/2016

The Best Western Sheridan Center is probably the best place we have stayed in quite some time. It is nicely decorated, possibly newly remodeled, and extremely clean. For the most part it is quiet except unfortunately our room was on the second floor directly across from access to the pool area so it was a little noisy with the kids having fun but not enough for us to be concerned. The staff that I interacted with was very pleasant. Security is really good as you have to use your key just to access the building at all times of the day or night not just between certain hours. The only thing they didn't have was a microwave but as it turned out we didn't need one anyway. Parking was sort of an issue but could have been worse. All in all a really great place to stay and we wouldn't hesitate to stay there again should we find ourselves visiting Sheridan WY again in the future.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for reviewing us on Trip Advisor. We are happy to hear you enjoyed your stay with us!

"Great place"

5
17/07/2016

We stayed 1 night in the hotel 3 years ago and enjoyed it so we thought we would try again. We were not disappointed. The staff was great, the pool is nice, the food is good, the rooms are very nice and clean. Love the town and this hotel!

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Nicole R. Thank you for choosing to stay with us again. We are happy to hear you enjoyed your stay with us again!!

"Both ways on a long road trip"

4
16/07/2016

We ended up staying here twice in 2 weeks on a road trip and were happy we did. We needed a dog/family friendly place and this hotel met our expectations. It was pricey, but we called ahead and the front desk gave us a lower rate both times than what was available online. The pool area is great and clean. The breakfast was adequate for our family and the downtown location is perfect. We would stay again.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Janna W. Thank you for staying with us twice during your road trip! We are happy to hear it met your expectations.

"Great for a family stay"

5
14/07/2016

We were pleasantly surprised by the family room we stayed in. It is very rare to find a hotel that fits our family comfortably in one room. We were so happy with our stay--we will definitely stay here again when driving through Wyoming. The spacious room had two queen beds and a bunk bed, and we still had room to spare using our inflatable queen mattress we had with us for camping (they may have had a roll-away, but we didn't ask)--we never felt crowded. We were upstairs from the pool but the room was very quiet. The beds were soft and the pillows were nice. Our kids enjoyed the skywalk when we went to dinner and breakfast at the restaurant, and with breakfast included in the price of the stay, it was a good value for us also. The hotel felt very clean and comfortable, and we felt welcomed by the staff. I would recommend this hotel to anyone.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Ken M, Thank you for letting us know that you enjoyed your stay with us. We are happy the accommodation of the room fit you and your family's needs. We hope you will choose us again!

"Pet Friendly, but Not Exactly"

5
14/07/2016

This is a great hotel. We were driving back from our vacation in Montana. The hotel allows pets, but they have no designated area for the pets to "go potty". I called the front desk and asked and was told to just take my dog down the alley and pick up after her. I don't think the neighbors, who backyards were being used for the pets appreciate it too much. Other than no designated potty area for the animals the hotel is excellent with an excellent breakfast as well.

"More than good..."

4
14/07/2016

Strategically well located hotel. Value for great price. The pool leaves much to be desired, but rarely in these hotels it`s used. Decent choice for breakfast. Depending on where you get the room can be great, as uncomfortable. I stayed in a room in the building next to the Main. Reserved parking and access to a patio / garden. Because it`s only busy in the adjacent block there is a "Drive". (Take Away). Friendly staff, funny and helpful. Highly recommended.

"Stay in Sheridan"

4
13/07/2016

The hotel was large and well appointed. The bed was comfortable as was the room temperature with the high temperature outside. The staff was pleasant but did not go out of their way to help with questions regarding roads in the area or the fact that there was already someone in the room we were originally assigned. We had a good stay but the price seemed a bit high for the area.

"Road trippin' reserved on the fly"

4
12/07/2016

The service was great, the room was clean, the pool was clean, and there was great free breakfast! My kids loved the pool, a much better experience than a hotel we stayed at in Rapid City, AND it was less expensive. Only down side was that the complimentary coffee in the room didn't come with lids to go!

"Nice for overnight"

5
10/07/2016

Facility is in good shape and breakfast was great. Got in late and didn't get to use the pool, but the area was nice. Located just on the edge of downtown. Room was larger than normal. Nice lobby area.

"Nice exterior and lobby"

1
10/07/2016

Don't bother, move on to second choice if you have one. A maze trying to locate room. Dirty carpeting, giant ugly stains, odors. Try locating the ice machine on the second floor after you have found your room. Good portion of building borderd by concrete so internet connection would not function with three different devices.

"Western Summer Road Trip 2016"

5
06/07/2016

This hotel, although it looks old-school from the outside, is wonderfully clean and modern on the inside. Located in charming and quaint downtown Sheridan, the hotel is in close proximity to restaurants, bars, bakeries/coffee houses and shopping. Comfy beds, clean room and quiet, even in the peak of summer with lots of travelers. We needed a fido friendly hotel and they allow pets. Employees are friendly and helpful. The only negatives: parking can be challenging and there's no elevator.

"Fantastic front desk staff. "

5
06/07/2016

We have recently moved to the Sheridan area and needed a hotel for a few days until we found a house. I called the hotel and Amber answered the phone. She was pleasant to talk to and took my reservation for the room in a busy time for them. Upon our arrival we were greeted by Amber. She was again pleasant and helpful. She made sure we had a nice room for my family. Over out visit the majority of our run ins with the staff were with both Amber and Hannah, both of whom were always asking how the house hunting was going and how our stay was. They both were helpful not only with hotel stay but also knowledge of the town. When checking out this morning they even congratulated us on finding a place. Like any hotel there were little issues but between Amber and Hannah I feel these will be addressed. I am in the hotel industry and sometimes have higher expectations than others. These two met all the expectations and then some.

"Nice Place"

5
05/07/2016

We were in Sheridan for a wedding. The bar was where we all gathered the first night we were in town. It was nice that there was enough room for all of us to be together. The staff was awesome. The location is great right on Main Street. We were able to walk to the little shops and other businesses.

"I would stay here again"

4
04/07/2016

Almost all rooms surround the pool area so it's loud until the pool closes. The air doesn't have a thermostat so it's either on or off. There is also no elevator so you'll have to carry your things upstairs. There are vending machines and guest laundry ($1.50 wash/dry). The breakfast buffet was the best I've ever seen come free with a stay. Eggs, ham, potatoes, pancakes, juice, etc. Also, they do have car charging stations. Overall, I would probably stay here again.

"Nice Hotel"

5
04/07/2016

Great place to stay on Vacation. We were on our way to the Battle of the Little Bighorn National Park the next day. Staff was very courteous, pool, location and breakfast were all terrific. The hotel had a room available with a king bed and bunk beds that made for more room for all of us.

"Vacation"

5
03/07/2016

The rooms were great, we were downtown, close to everything. The staff were very nice. We were doing a girls Wild west tour. We will stay there again next year. We were very happy with the location. I did not care for the breakfast but there is an awesome place down the street.

"Ok but uncaring"

3
03/07/2016

We made reservations in April, when we got there we were told no 1st floor rooms were available. We reserved with AARP rate. In our late 60's we had to drag bags upstairs because our rooms were given to a wedding party. Breakfast and hostess was very nice. Outside the uncaring staff and rooms given away, rooms were good.

"Good overnight venue"

4
30/06/2016

Enjoyed this hotel. Our room was clean and the bathroom VERY clean. Staff super friendly and helpful. Breakfast was most satisfying and value for money. The bar area was busy but the staff made sure customers were served with a smile. We used the business area to print vouchers. Computers a little dated but certainly usable.

"Great Place,"

4
30/06/2016

Enjoyed the pool and the free breakfast! Staff were helpful and kind. Prime Rib Dinner not the best, the meat and vegetables were cold. The cook warmed them up, but then my med. meat became well done.

"Charming and family-friendly"

4
27/06/2016

This Best Western is a cute, western-themed hotel. It was clean, comfortable, and has large rooms. We had family also staying here, and their enormous room included a bunk bed. The kids spent tons of time in the pool, which looked clean and maintained well. Our stay included a full breakfast. Overall, we'd stay here again if passing through Sheridan — this great little town won us over!

"Super Hotel"

5
27/06/2016

This was one of our best hotels we stayed at the last couple weeks. The room was very clean, nice comfortable rooms, loved the walk in shower,and friendly staff, and the breakfast was delicious and very elegant.

"Sunflower Girl"

5
26/06/2016

The room was super nice and the hotel cleaning crew did not move anything! Which I do appreciate, they didn't even move my Husband's socks, they were at the foot of the bed!! LOL!! They even made it possible for us to stay an additional night in the same room!!

"Over priced"

2
22/06/2016

This is a best western at the heart of the town. It has a pool and bar. The layout is strange, they have several building spread over two city blocks. The room was adequate, it was pool side so it was loud until after ten. Hard to get the kids to bed on time. The staff at the event we attended were pleasant but disorganized. The main table was missing food, even after the back of the room was finished eating. The bar was nice and the staff we eager to satisfy. Even with the event discount it was over priced.

"Bighorn 100"

5
21/06/2016

First visit to this location, and so glad we picked it! This was a vacation stay along with home base being I was running the Bighorn 100. It does look like an older location, but the upkeep is very good. With it being pretty much downtown, we were able to walk everywhere, that was so nice! The front desk helped us with a little mix up with the reservation and made it all work out so we wouldn't have to change rooms. The only thing that would of made it better, if we would of had a window view of the Bighorn Mountains, but it was still great!

"Comfortable, clean rooms but not quiet"

3
19/06/2016

Rooms were clean and comfortable with plenty of parking. It is very popular with families and so not that quiet. Our room was near the pool so it was quite noisy while the pool was open, as popular with the kids. Good breakfast provided. Within walking distance of other restaurants and bars, although both available within the hotel complex.

"Great place to stay"

5
19/06/2016

We really enjoyed our stay at this hotel. Because we were Best Western Rewards members we each got a free drink in the bar. Since they have a restaurant at the hotel we ate there and the food was wonderful. I had the meatloaf and highly recommend it to anybody staying there who likes meatloaf. We would stay there again if we were in Sheridan.

"Just a Perfect Stay"

5
16/06/2016

If you get chance, stay at this Best Western hotel in Sheridan. The hotel is great value and Sheridan is a really interesting town. The room was very clean and well equipped. The Breakfast was one of the highlights. All together well worth a visit. The newly refurbished Sheridan Inn is worth visiting and the receptionist there will give you a guided tour if you ask. Also Kendrick Mansion, trails End is a must to see, and cheap to get in.

"Good place to stay"

4
14/06/2016

This is a nice place to stay in Sheridan. The room had a fridge/freezer, comfortable beds and free Wi-Fi but no safe. The complimentary breakfast had a limited selection but did change each day. The staff were friendly and helpful during our 2 night stay.

"Old and needs an update"

3
13/06/2016

We stayed expecting this to be dated, but this was just old. The outside paint looked splashed on and the room window looked out on a garage which was falling apart. The bed was uncomfortable. too soft, and the room felt in need of a good scrub.

"Very comfy bed and super staff"

4
12/06/2016

We stayed in Sheridan on our way from Yellowstone to Deadwood. Drive right to your door and park. Rooms are quiet and clean. Coffee pot right in the room. Pool and hot tub felt amazing after a long drive. Free breakfast buffet was good but the food was a little cold. This is a nice little town you can walk at night without being afraid. Right outside the Bighorn mountain range with beautiful scenery.

"Comfortable Beds"

5
10/06/2016

we like the beds very comfortable; the breakfast buffet was really good - potatoes, eggs, bacon, waffles and all the other usual goodies; location was easy to find; hope to visit Sheridan again and stay at this Best Western

"Very good"

4
10/06/2016

We had a family room. We like Windows that you can open for fresh air. The bed was comfortable but in a big room we can't understand the wash basin being in the room. It was worth the stay just for the sausages at breakfast

"Hotel rooms located across the street"

4
05/06/2016

GPS told us the hotel was on the right side of the street. When we approached the hotel, we saw the big Best Western sign on the building across the street, so we went and parked there. Turn out the Registration Office was on the right side of the street and the hotel rooms were on the left side of the street. The weather was a little warm and we made a mistake walking inside the glass tube overpass to get to the Registration Office. It was liked walking inside the oven. The hotel room is clean and comfy with free wifi. Paid breakfast served across the street, in the same building with the Registration Office.

"Wonderful Historic Hotel"

5
05/06/2016

Very clean, friendly service, great food and all around wonderful value. Location was perfect, in the middle of downtown Sheridan. There is a swimming pool - heated and indoors. This area includes a very nice hot tub. We used the laundry facility, buying laundry detergent from the front desk. Very convenient.

"great"

5
03/06/2016

fantastic place maid service is top notch they went as far as folding my dirty close and stacking my loose change on the night stand. breakfast buffet very good well stocked friendly staff. clean comfortable only place i would stay in Sheridan Wyoming

"Wow! Impressive staff and great breakfast"

5
03/06/2016

Although it's an older BW the rooms were spacious and very clean. We were impressed with the staff and the breakfast was great. We ate off of china and used real silverware (most hotels have paper products and self service). The staff actually assisted and cleared away plates and enjoyed talking to guests. We were also given a free drink coupon upon check in (maybe because we're Best Western members) but we were pleasantly surprised with that. We had a meal there and the food was great too along with excellent service. The only draw back was that the property is split with units on each side of the road, if we wanted to use the pool we would drive over to it.

"A Bit Tired"

3
01/06/2016

The room was clean and comfortable, but had no outside window, making it rather dark. The window looked onto an internal balcony, so curtains had to be kept closed for privacy. The air conditioning was very noisy, making it difficult to get off to sleep. On the positive side, breakfast was complimentary.

"Used to be better"

3
31/05/2016

This hotel located near the historic downtown of one of America's greatest western towns has started going down hill with its accommodations. Sadly the breakfast was once the highlight of the location and it has now only a mediocre buffet. The noise level between rooms and in the halls was higher than other hotels. The pool was all right but the jacuzzi/spa is inferior and deteriorating.

"Place to stay in Sheridan"

5
31/05/2016

Great location for a trip to this wonderful area. Walk to all the local attractions. Staff was very friendly and efficient. We asked to a ground level room and had one opening to the back parking area, very handy. Large, clean room with all the extras you would need. Had a nice breakfast served by a wonderful lady who could have used some help as the dinning room was busy at the time. This was the best Best Western we have ever stayed!

"Great location!"

4
30/05/2016

Wonderful location. Walking distance to all of downtown shops and restaurants. Very clean rooms, friendly staff. Good breakfast too! We have stayed here a couple of times and have had good experiences there both times.

"Don't leave your things"

2
29/05/2016

First off, customers need to know that this property is not in one location. Check in is at one place, the pool another, etc. we got a room that was on another block- the backside of one that was creepy to boot. When we hauled our things up the stairs (all doors are exterior), we tried to get in and neither of our keys worked. So we hauled our stuff back downstairs, loaded back up the car. We saw a maid upstairs so went back up to try our key in hopes that the maid would let us in. Fortunately she did so we dropped our stuff off then went back over to get the keys fixed. After standing in line behind two angry customers whose rooms were not ready, I decided not to be upset at the workers and just get the keys recoded. We the. Went to dinner, did some looking around and came back to go to bed. Once again, our keys did not work so we went back over to the lobby for the third time. I was a little pissy at this point. It is a pain to drive back over!! Got them fixed and we actually got I. Our room this time!! When we walked in, we found two motel keys laying on the floor by the door. We thought that was weird but continued on in. We noticed the bed was messed up and that my phone charger had been taken out of my bag and was plugged into the wall by the bed. We then noticed another two motel keys under the window. A little freaked out, we tried all four keys and none of them worked so we were glad about that. As we continued on through the room, we noticed the toilet seat was up (it definitely was not up when we left) and the shower rug was in the floor damp. The shower was used and still dripping out of the shower head. We freaked at this point and called the front desk telling them to get us a new room. We were told they had none. I told them I would be down for a refund and we got the heck out of there! When we got to the desk, they did offer us a family room (only me and my son were there) but we took it anyway because I was afraid the refund would not work due to my experiences so far. When we got to that room the window would not lock so we used hangers to jam it so it would not open. We made it through the he night but we're darn happy to,get out of there!!!!

"Good motel "

4
28/05/2016

On the main street and only a couple of minutes from the interstate, with a few restaurants nearby. The room was spacious, clean and comfortable. The shower was powerful and free WiFi in the room. Breakfast is available although we did not try it. A good value overnight stop.

"Excellent experience"

5
23/05/2016

In all aspects of staying at the hotel, restaurant and bar it was a great and delightful period I spent there. I would entertain anyone that is going to spend time in Sheraton to stay at this hotel for all amenities.

"Very nice hotel"

4
18/05/2016

The hotel is relatively new and within walking distance of the downtown. Good bed and helpful staff. Very nice facility had has a reasonable breakfast. The property is on both sides of the road and has a unique walk way over the road to avoid the road.

"Fun and Comfortable"

4
17/05/2016

I have stayed here a lot for business, the lobby staff are great, and always willing to help. The indoor pool is great the Lounge has also been remodeled and the staff are very good. I always stay here when I am in town. They offer a good corporate rate, and discounts for frequent guests.

"Mothers day trip"

4
16/05/2016

The staff is very good and helpful. The rooms are clean and comfortable. The hotel is easy to find right in downtown Sheridan. There are several restaurants within walking distance. The price is a bit high.

"Business Trip"

4
16/05/2016

I took my wife along on this business trip as we like Sheridan very much. Have stayed at this hotel before and was happy with most everything. The only thing is the bedspread that can't be laundered between guests that is a little uncomfortable. Had dinner in the lounge and thought the music was extremely loud, even for a bar. We actually really like most music so wished they could turn it down a notch.

"Just passing through"

4
09/05/2016

this hotel was great. the staff were very accommodating. the restaurant was great for supper and the 50% off coupon for breakfast. The room was very comfy and I would gladly stay here again. I booked this through tripadvisor as I usually do when we are traveling.

"Ok place to stay in Sheridan, WY"

3
09/05/2016

The staff was friendly and helpful. The room was clean, but some updating needed. Beds were very comfy. Did not like that a door led to outside as well as to the hallway. The hotel is broken up into different buildings on two sides of a street (connected by skywalk) but this made it difficult for our group to connect.

"Asked for a quiet room got the loudest room imaginable. Shame on you Best western!"

1
07/05/2016

Wow! That's pretty much all I can say as I lie here listening to seine run around upstairs and people talking outside. Usually I ask for a quiet room And the hotel gives me one. This time it's almost the loudest room I could possibly get! Happy mothers Day to me I guess.

"Comfortable"

3
07/05/2016

Clean and comfortable. The rooms are across the street from the lobby and restaurant, so negotiating a busy street or use of the third floor skyway (without elevator) is required. Street noise was a bit of a problem.

"Great hotel close to downtown"

4
05/05/2016

This is a nice hotel located near downtown Sheridan. It has a terrific bar/lounge are and the rooms are nice and clean. Staff was friendly and helpful. I highly recommend it. Cheeseburgers were amazing!

"Really, really a nice stay."

4
02/05/2016

Decent pillows and lots of them! Access from inside and outside! BIG bed. Nice TV. Okay it's not a new place, but they are renovating and the office and restaurant - both of which are across the street - are lovely. Free breakfast was apparently discontinued April 1st, but we did receive a voucher for breakfast in the restaurant and although it was limited to certain items, two eggs, sausage, hash browns and toast plus a beverage, cooked to order for free? That doesn't happen everyday. Parking lot was a wee bit squishy on the older side, but doable. Well worth a visit.

"Great new bar!!"

5
30/04/2016

A group of us went to the newly renovated bar at the Best Western Sheridan Center on Friday April 30 - it was great and obviously very popular with both locals and visitors. Real good drinks, the usual good beers on tap, nice selection of appetizers, great waitresses... all-in-all top notch.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your visit with us. We are pleased to hear that people have been able to get in and see the newly renovated Main Street Tavern, here at the property. We look forward to seeing you all there, when you come to Sheridan.

"Horrible experience"

1
18/04/2016

upon arrival the heater in the room was turned up to its fullest setting resulting in a very hot uncomfortable room, there was a strong smell of Drywall dust that was on the heating elements. I turned the unit to full cool to cool the room and left for dinner hopeing that he smell would go away. when i arrived at the hotels restaurant the waitress was rude and did not seem to want to serve me so i left and went to a restaurant down the street. i came back a few hours later to find that the room was still very hot and that the cooling unit was still putting out a lot of dust and heat. i turned the unit off opened the doors and window to cool the room. i was unable to sleep due to the heat so i called and requested a different room. the lady was also rude to me and told me that i should have gotten a different room when i first arrived and that she could not move me to a different room as i had stayed in that one for several hours. The following morning when i took a shower found that the washcloth had red stains on it. there was excessive amount of hair on the inside of the shower curtain as if it had not been cleaned in some time. the bath towel had a smell of dry wall dust on it also...I had to drip dry as i was unable to use the towels due to the smell of dry wall dust. This was a very unpleasant stay at your facility. I will not be using this hotel and I will avoid using the BW chain from now on.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your experience with us, we appreciate hearing from our guests. On behalf of all our staff, we want to offer our apologies for the stay you had with us. Our staff are always more than happy to accommodate special requests and room changes, when we are able to do so. However on those nights we are full or have repairs taking place in the rooms, we are not always able to accommodate such. We are still in the process of replacing the heating and air conditioning units in all the rooms, and hopefully this can be completed soon for all of our guests to enjoy. We are sorry to hear that you had an unpleasant experience with us, and this is never something we want our guests to have. We hope that you will consider giving us another chance to show you the changes we are making.

"Overall good made a few changes I did not like"

4
11/04/2016

This is where we stay anytime we come to Sheridan for the most part. It is always great service. However I do not like that they changed the breakfast to a paying breakfast. They upped the rates and took more away :(

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your stay with us, we appreciate hearing from our guests. The change in breakfast is definitely something different for our guests, and we apologize if that comes as a surprise. The idea is to offer a larger selection of breakfast items for our guests, without the need to increase the rates too much. Hopefully this works to saving our guests on costs during travel and provides them with more choices in the morning before they depart. We look forward to seeing you again, the next time you are in Sheridan.

"Excellent for sleeping and meetings!!"

5
10/04/2016

Hosted two days of business seminars at this hotel. The staff is knowledgeable, helpful and friendly. Delicious breakfast. My only suggestion is brighter lighting in the meeting room, which an easy fix. On a scale of 1 to 10, with 10 as the highest, this meeting staff receives a 12. Despite being very tired when arriving Tuesday evening, I observed that the hotel had sleeping rooms on both sides of the streets. Consequently, common sense led me to leave my luggage in the car when checking-in. Then easily drove across the street and carried in the luggage. This hotel also borders a wonderful run/walk trail along the river and/or to a nearby park.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your experience with us, we appreciate hearing from our guests. We are glad to hear that your business seminars were enjoyable and that the staff helped to make you feel welcome during your visit with us. We look forward to seeing you again, the next time you are in Sheridan.

"Under staffed and over priced"

1
10/04/2016

The night staff was non-existent to answer the phone for noise complaints. My husband and I were put under a noisy family with children when there were plenty of obviously empty rooms around the hotel. The attached restaurant was very expensive, terrible salty food, items were left off my take out order and not refunded and again, under staffed in the morning. After complaining to the morning desk staff, I was given excuses for the night staff and no discount for our awful night.

"Decent"

3
02/04/2016

BEFORE you unload your things from the car check with reception and see if your room is across the street. We made this mistake and had to carry everything up and down the stairs over the skyway, its a long distance. Room 164 has king bed and is small but comfortable. The linens were all great and an extra towel and blanket are provided without requesting it, I wish all hotels would do this. Thank you. We usually skip the breakfast in the morning but today we had time so off we went. Arrived at the restaurant and all the tables for breakfast were dirty (I think only one waitress). Another couple were in front of us (please wait to be seated). they got tired of waiting and went in and sat at a dirty table. We waited another 5 minutes and decided to leave and have breakfast down the road.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. I'm sorry that you had to move your things across the street, but we do not offer any rooms in the building with the lobby. I apologize that you had to miss breakfast in the morning due to a lack of staff, this is definitely something we will work to correct. We are glad to know that you enjoyed the room, and found the extra linens convenient and easily accessible. We look forward to seeing you again the next time you are in Sheridan.

"Nice Hotel---Poor Customer Service and Staff"

3
30/03/2016

Great hotel---staff not real knowledgeable on rates for frequent travelers. Did not receive a wake-up call for an early flight and check out staff had little concern. Was told by a large Billings company to stay at this hotel and ask for a rate offered to their clients. Check-in staff had little to no knowledge of this and made no effort to find out. Embarrassing.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
We appreciate hearing from all our guests. I believe that your review is meant for a hotel in Billings, Montana instead of the Best Western in Sheridan, Wyoming. We did read through your full review sent to us via email and it does reference Billings, Montana a number of times. If I am incorrect on this matter, then I apologize for being mistaken on that subject. Thank you for taking the time to provide feedback about your experience.

"I felt nervous to sleep & uncomfortable worst nights sleep"

1
29/03/2016

We had a chain lock that was put on backwards so anyone trying to break in, it would of just unlocked as they pushed the door open & that was there only privacy lock. We had a big window that was very thin & worried me because the rooms were on the outside of the main hotel & I felt like I was in a motel but for $100 a night I shouldn't of felt like that. We ended up pushing the big chair that was in there in front of the door & between the door & dresser hoping that would keep anyone out since our door locks didn't work. But it was 1am when we finally got into our room so we were exhausted & didn't have time to call for help. I was so anxious there with all the issues that I didn't fall asleep til after 3am & was up by 8am & tried to make breakfast but it was over at 9 so we missed it. My husband & 3 little kids & I were very disappointed & hungry & with that price deserved a complimentary breakfast but instead had to buy it down the road. Would never stay here again.

"Best breakfast for any hotel"

4
28/03/2016

Love the breakfast choices and fresh ordered breakfasts. Rooms tend to be a bit noisy because walls are not sound proof. Excellent pool area. Parking is good. Location downtown is helpful. Sheridan is my favorite western town.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We are glad to hear you enjoyed your stay with us and that you were able to enjoy the pool area. We have been working to improve and update our breakfast menu, so there is always something new with each stay. We look forward to seeing you again the next time you are in Sheridan.

"Christmas party at the Best Western"

5
22/03/2016

I wrote a review a while back about our company Christmas party at the Best Western which stated that things came up missing while our belongings were in the banquet room after our party. I would like to say thank you to the staff at the Best Western for finding some of the missing items and replacing the items that could not be found. They took the time to make the situation right. Thank you!

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to let us know that we helped to make this unfortunate situation right for you. We are sorry to know that such an incident occurred, but glad that we were able to make the best of an unfortunate situation. We look forward to seeing you again the next time you are in Sheridan.

"Excellent Staff"

5
21/03/2016

My husband and I stayed here overnight, as we were attending an event in Sheridan. At first we were unsure what to think because it's not the most appealing property from the outside. However, once we got in the lobby, the staff turned that around. I have a bit of a walking disability and when I booked, I reserved an ADA room. While that's what we initially received, it still did not have a shower chair, which I needed. We returned to the lobby to see what could be done and Rhianna and the evening maintenance man (unfortunately, I cannot recall his name but he stated that he's been with the property for many years) jumped into action. The maintenance man and my husband went room-to-room until the perfect room was found. As soon as our room was found, Rhianna had new keys made up and we were on our way. They went above and beyond. In addition to that, if you're a Best Western Rewards member, you receive one free drink at their bar. That was a nice touch, because it was needed after a bit of a boring night drive through Wyoming. When we're back in Sheridan, we will definitely stay here again. The room was spotless, the bathroom was spotless, and the shower was hot with great pressure. Only drawback (if you want to call it that) is that the flat screen TV was not HD. I can overlook that.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We appreciate hearing that our staff helped to make your stay enjoyable, and letting us know the efforts they took in order to ensure that your room was correct and could properly accommodate your needs. We always enjoy hearing when we've done well and helped to make someone's stay better, and I am glad we were able to do so for you. We look forward to seeing you again the next time you are in Sheridan.

"Worst Service"

2
20/03/2016

Don't recommend eating at the restaurant in the evening because we had the worst service. It wasn't very busy. The waitress never brought us water and never checked to see if our drinks needed to be re-filled. There was people waiting and no one to seat them for about 20 min. We waited for about 20 min after we were done eating to get our check and then had to wait an additional 15 min just for the waitress to come back and take our payment! When our food was served my potatoes were cold.

"Training"

5
18/03/2016

Hotel check in was quick and easy, room and service was very good, friendly staff and very attentive. Did not need to travel around town for meal and breakfast that is included in room cost is excellent

"Quick overnight stay"

5
15/03/2016

Very nice hotel and very reasonably priced. The room was clean, beds were comfy and the free breakfast was tasty and made to order. After paying over $100 for a room in a different city on our trip it was nice to have a room that I felt comfortable in, didn't stink, and was very inviting.

"Overnight in Sheridan heading south"

4
29/02/2016

We have stayed overnight in Sheridan WY many times over the years while heading south to visit our son in Colorado. This time we chose the Best Western Sheridan Center…'great off season rates' the first of November, and pet friendly, too as we were travelling with our small dog. We have stayed at the Sheridan Center several times in the past. They have kept up this Best Western very well, renovated rooms, good selection full scale breakfast included, WiFi, easy walking to several bars and restaurants quite close by. We enjoyed our stay and the breakfast was very good in the morning. A dependably well run establishment in Sheridan. Recommend it!

"GREAT PLACE GREAT BREAKFAST"

4
24/02/2016

We stopped here on our way south for the winter. After an 8 hour drive this place was right on. The hotel itself looks like it is on about 4 city blocks. Some rooms are across main st and some to the south of the main building. This was our first time here and I pulled into the parking lot from the lobby but they have a walkway over the street which is a nice touch. Arriving at the lobby I was greeted with a smile and checked in very easy. Our room was on the lower level where I parked my van. I backed right to the door unloaded. Room was clean and the bed very comfortable. I can only say great things about the breakfast you have 5 items to choose from the in room menu...pancakes, eggs Toast....sit down hot from the kitchen . The servers were excellent and helpful. Check out was as easy as check in....This is on our list of places to stay again. Our dog Suzie even had a great sleep...

"Nice place"

4
12/02/2016

We stayed here one night and it was nice. Room was clean, nothing fancy but we were just passing through. We staying in room 231 and it was pretty quiet. We did not have the breakfast but , it was nice that it was included if we had time. Front desk was friendly. Lots of pillows, comfortable beds.

"Great stay!"

5
10/02/2016

Nice room, friendly staff, great dinner and a selection of good included breakfast choices the next morning. I've stayed here before when passing through the area and the stay has always a pleasant one. I booked directly with the hotel instead of the national website. A bit unique in that a large portion of the rooms are across the street from the office, restaurant and bar, but they have a skywalk to protect you from the traffic and elements.

Lacy K, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay with us, we always appreciate hearing from our guests. We do offer a unique layout and different experience for our guests with the skywalk, which is something different to enjoy on your travels. We are pleased to hear that you have enjoyed your numerous stays with us, and we are glad to have you as our repeat guest. We look forward to the next time you are in Sheridan, for when you visit us again.

"Excellent pet friendly hotel"

5
03/02/2016

Great accommodation for travelling with pets. Excellent value for the price. We only stayed one night but it was the best hotel that we stayed in during our four night road trip. The only thing that could use some improvement was the breakfast.

Lacy K, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. Breakfast is a constant work in progress that we are striving to improve upon, and we want you to know that this is something we are looking into on a consistent basis to see what we can do to make it better. Thank you for letting us know that you had an excellent stay with us, we are pet-friendly and want to make our furry-guests feel just as welcome as our people. We look forward to seeing you again the next time you are in Sheridan.

"Western Hospitality"

5
02/02/2016

A well kept older motel with great western décor was a warm winter overnight on a long journey. Though the lounge was being redone and it was the "off season" the staff was on their toes. We had a nice drink and dinner in the lounge/restaurant. The food was excellent and the bartender/waiter did all he could to meet our special requests and was both pleasant and efficient. The morning breakfast and waitress were just as excellent. In the center of town it would be a great convenient location for visitors to the area.

Lacy K, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We are glad that we were able to make you feel welcome on a long journey, and that you enjoyed your time with us. We are doing a remodel on the lounge that we are very excited about, but we are not going to let that distract us from making all our guests feel at home when they come to stay with us. We look forward again the next time you are in Sheridan.

"Nice surprise....great burgers at the restaurant"

4
28/01/2016

I came in late and was able to find this Best Western. The staff was great and very helpful. The room was clean and bed comfortable. It was a great value and nice room. I would stay there again when I pass through.

Lacy K, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
We appreciate hearing from our guests, thank you for taking the time to provide us with feedback about your experience with us. Thank you for letting us know that your stay was enjoyable, and that the staff was welcoming. We are glad to know that you had a comfortable night's stay with us, and that you liked the room. We also think the burgers are great! And we look forward to seeing you again the next time you are in Sheridan.

"Very average!"

3
24/01/2016

Other rooms in this hotel may be OK, but our two rooms were across the street from the lobby and breakfast room. We did appreciate that our rooms did have security access and not on the parking lot side. However, the hallway which our one window faced was dark and we felt like we were in a basement. The breakfast was just OK.

Lacy K, Guest Relations Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. I am sorry to hear that the location of your room was disappointing. We do have several buildings, and when possible we are more than happy to adjust our guest's location to better accommodate their needs. We hope to see you again, so that we can have a chance to make things right.

"Weekend nightmare"

2
23/01/2016

We stayed at this motel Thursday through Sunday. The facility is older but well maintained. The staff is friendly. The location near downtown makes many restaurants and shops within walking distance. The weekend nights were A NIGHTMARE. The swimming pool is 40 ft from our room, down open hallways. Last night there was a community college sports team yelling & screaming in the pool until after 11 pm, while the coaches sat around drinking beer. Tonight families with many young children are in the pool running & screaming. We spoke with the front desk - walking across Main Street because she would not answer the phone, at 10 pm to see if the pool would get closed on time tonight. Guess we'll see if that happens. Will not stay here again. Would NOT it recommend it to others unless they have children they allow to disturb the peace after 10 pm. I have no idea why 2 adults were given a room so close to the indoor pool and with only handicap parking near by, that was not required. Bad choice for us all around. With the lobby&desk across the street, the person on duty has NO IDEA what is going on at the pool or the hallways of the motel. A questionable setup.

"Birthday day getaway"

4
20/01/2016

The breakfast at this hotel is amazing. The room was very nice and clean. Check in was not very informative of things going on in the hotel. Hotel layout is very confusing. You check in on one side of the hotel and your room could be in 4 different locations around the block of the hotel. overall it was a good experience

"Decent hotel"

3
18/01/2016

This hotel was average. The room was large but, while it was a non-smoking room, it still had a slight smoky odor. The pool was nice and the hot tub enjoyable. The free breakfast is one of the better hotel breakfasts that I have had. The hotel is actually quite large, but it is several different buildings and navigating it can be a bit challenging, especially if you have mobility challenges.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We are sorry to hear that there was a difficulty navigating the property, we always want to make this as easy on our guests as possible given that we do have multiple buildings that make up the property grounds. We are constantly striving to improve our breakfast, and we are glad to hear that it was one of the better you have encountered. Thank you for letting us know that our improvements are being noticed. We hope you will consider staying with us again, the next time you are in Sheridan.

"Very Pleasant"

5
13/01/2016

Our stay was very pleasant. Room was very clean and beds were comfortable. Downside is that our room was across the street from main office/restaurant. Pool was a bit chilly but it was the end of December when we visited. We had a nice, relaxing experience and would stay again.

"Great stay"

5
12/01/2016

Our first trip to Sheridan (passing through town) - great stay at the BW. Friendly staff, nice amenities and a trouble free stay. The hotel is a bit dated but everything was clean and comfortable. Staff were pleasant, professional and attentive. Would highly recommend this hotel to anybody.

"Serious Issues This Visit :("

4
05/01/2016

We really enjoy staying at this property but had a string of problems - unfortunately not neccesarily the fault of the property. We requested a room close to the pool and enjoyed a refreshing swim and soak in the hot tub and didn't have to venture outside in the sub zero weather. An ignoramus family of 6-7 decided to take over the pool and hot tub and hold it hostage from 10 - 11:15 pm. Running, screaming and being plain ignorant, the pool closes at 10 pm and is clearly posted. We called the front desk at 10:50, figuring they were not going to leave in a hurry unless prompted, but we were advised they couldn't do anything until maintenance came in @ 11 pm as the lady was unable to leave the front desk. The remote and/or TV was not working properly - we managed to figure out a "work around" but we were pretty much stuck watching the one program as the remote would not switch the channels. We called about this and again told maintenance not in until 11 pm./ In the morning the toilet backed up and overflowed so we had to use the rest rooms by the pool area and take showers in a swampy floor condition. We turned off the water flow to the toilet, but the damage was already done. We did express the issues to the manager, Ms. Lacy. She was somewhat unsympathetic in my opinion. We will consider this property in the future, but hope for a much better experience.

"Would definitely stay here again"

5
05/01/2016

We stayed here for NYE 2016 and had the best time. We enjoyed the band in the conference room, drink prices were very reasonable, and the complimentary champagne at midnight was a nice touch! Thanks for a beautiful memory. Only missed room service.

"Quiet and clean"

4
03/01/2016

This Best Western is a cut above the rest. Our room was spotless, a nice size, and a comfortable temperature when we walked in. There was plenty of space for all our luggage and extras. I like that the sink is separate from the shower/bathroom. My only disappointment with the room was that the water didn't get hot; it was definitely warm enough to shower, but not something you could stay in long enough to warm up on a cold night. The breakfast area is quaint. Our server was quite nice and the food was cooked promptly. They offer standard breakfast options which is included with your stay. We've stayed here multiple times because the price is so great for the room and the fact that a hot breakfast is included seals the deal. Really a bang for your buck. We'll definitely be back on our next road trip.

"Great value for the price"

4
02/01/2016

Stayed here one night with my wife on Dec. 27, 2015. Excellent value for the room. The $67 + tax included a large king size bed (super comfortable) and a large quiet non-smoking room with an oversize bathtub. The price included a full size breakfast in the restaurant in the hotel. Very nice. The TV remote was not working. We called the front desk, but the tech person could not come until the next day. Would recommend this place at this price to anyone. Summer prices are much higher, but this winter rate is a bargain.

"Adequate "

3
01/01/2016

We traveled with two dogs and chose this hotel as it rated well for pet friendly accommodations. Our room was on the back side of the building across the street from the main hotel. We had an exterior entrance that was handy for bringing the dogs in and out and for loading and unloading all our stuff. The room itself was okay - rather dated, but the bed was comfortable. Not a lot of floor space, but our dogs were smaller, so they had enough room. Bathroom could have been better - small sink area with little counter space due to coffee maker and coffee, ice bucket and cups all stored next to the sink. Hot water in the shower was warm at best, and barely warm by the end of the second person's shower. Breakfast at the hotel restaurant wasn't bad, but our order got messed up and took twice as long as it should have. But since it was included with the room, I can't complain much about that. Overall, it's an okay place if you're traveling with pets, but I probably wouldn't stay there otherwise.

"Excellent experience"

5
29/12/2015

Fantastic experience. Far better than I expected since the star rating was 2.5. Far better than most 3 star hotels I've stayed at in the last year. Great décor, very clean, complimentary breakfast in a real restaurant, made to order.

"Personal"

3
28/12/2015

Items were stolen from our party when we booked this hotel for our Annual Christmas party. We were told the items would be locked in a room and we could get them in the morning. No compensation has been offered by the staff.

"Personal belongings stolen from banquet room"

1
21/12/2015

We had our company Christmas party at this hotel and we were assured that our belongings would be locked in the room until the next morning when we could go back in and clean the room. We found several items missing when only staff had access to the banquet room after we left the party. The hotel was very accommodating to our needs with planning the Christmas party, the rooms we reserved were very clean and comfortable, the banquet room was very nice, the dinner was very good, and breakfast the next morning was very good. The experience was great until we discovered that we were missing five items that were locked in the room. Because of this my rating for this hotel went from five stars to 1 star. If you cant trust the hotel staff, then I do not believe the stay is worth it. Unless the incident that happened is made right I will not plan another event with this hotel! Very disappointed.

"Not much quiet"

3
16/12/2015

Room had an outdated, outdoor entrance and I could hear traffic on the main street all night. Also, cars leaving from 5 am on. Maid started tapping on doors around 7:30 am and shouting "Housekeeping!" and could be heard clear down the hall. Not going to be my first choice to stay in Sheridan. Great location for walking to nightlife and great breakfast but that's it.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We are sorry to hear that the room was noisy, both from the main street and the housekeepers and that you were unable to enjoy your evening with us. We do have rooms that are in our different buildings, and these might work better for you for a quiet evening, should you wish to visit us again. We hope you will consider giving us another chance, the next time you are in Sheridan.

"Love Best Westerns"

5
15/12/2015

We decided we get the best service, and best breakfast at Best Western hotels. We have the Rewards Card and will try to stay at BW hotels from now on. We wish the dog fees weren't so high ($25). We have a Maltese who is trained to sleep in a crate and doesn't shed. We think $10 is sufficient.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. While the pet fee might seem initially high, this fee is only applied one time for our guests entire stay. We do not charge for each pet, nor do we charge per night as some establishments do, and we do use the fee to cover a deep cleaning for the rooms so they are ready for the next guest. Thank you for letting us know you enjoy the service and breakfast, we are always glad to hear that our guests have had a good time with us during their stays. We look forward to seeing you again, the next time you are in Sheridan.

"Best Western Sheridan"

5
09/12/2015

Great experience. The hotel is centrally located in historic Sheridan. You are in walking distance to shopping and all the events Sheridan has to offer. The staff were helpful and the rooms were great surprisingly quiet.. Best sleep I have had in a long time. The breakfast was outstanding and the staff were very accommodating.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. Thank you for letting us know that you enjoyed your stay, from the room to the staff to the breakfast served. We have been listening to comments from our guests and working to make changes and are pleased to hear that our guests are enjoying their time with us. We look forward to seeing you again, the next time you are in Sheridan.

"Room great, Breakfast not."

3
30/11/2015

The stay was great. Room was clean and price was great for service. No complaints about the room. The only complaint would be about the breakfast service. At first, it looks great. Good selection of food items to order. We had to wait about 10 minutes before we were greeted and offered a table. We were at our table for 10 minutes before we were offered drinks. Another 10 minutes before we got to order. Then, our food came out wrong. and COLD. We sent back one plate to be re-heated, but had to ask for it back after not receiving it again. Thankfully, we were comped for the additional non- complimentary orders we had placed.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay with us, we appreciate hearing from our guests. I am sorry to hear there was such problem with breakfast in the morning, and the service that you received. We have been making changes with our restaurant staff and training in order to ensure that these sorts of problems do not happen again. Thank you for letting us know the room was clean and comfortable. We hope you will give us another chance to provide you with a superior experience.

"Cramped do to poor reservations desk"

3
30/11/2015

I have stayed at this particular Best Western hotel many times. I always book the family room at this hotel. In order to book the family room you must call the hotel directly, so this is what I did. When I arrived at the hotel they had me in a King room. Now why on earth these individuals would think that 6 guests could stay in a room with one bed is beyond me. Needless to say the female that checked me in could have cared less. I had to make the suggestion to find me a different room that would fit us all OR give me two rooms for their mistake. Obviously they did not give me two rooms that would be going above and beyond for customer service.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay with us, we appreciate hearing from our guests. I am sorry that there was a problem with making your reservation, and that you did not have the correct room that was required for those travelling with you. This is never something we want our guests to experience and I am sorry to hear that this occasion led to it happening for you. We are working with the desk staff to ensure they re-confirm the correct room for our guests and the correct amount of people travelling so that we can remove this problem from occurring again. I sincerely hope you will give us another chance to provide you with a superior experience and show you the improvements we are making.

"Satisfactory for a stop along the road"

3
28/11/2015

Convenient location for those arriving late in the evening. The room was just what one might expect from a Best Western that is obviously very popular in this area. Could use a light reno to match the effort of staff to keep it clean and tidy. Breakfast was ok for those who are just hitting the road.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. Thank you for letting us know that you found the room to be clean and comfortable, and the staff enjoyable. We are currently in the process of some renovations and updates to the property, and we hope that our guests and visitors will enjoy seeing the changes to come. We look forward to seeing you again the next time you are in Sheridan.

"Is going downhill"

2
23/11/2015

Stayed at this hotel in March of this year and things were great. So when I had a business trip planned I book this hotel again. I cant believe how disappointed I was. When we were trying to book our room, it took calling 5 times to get someone to answer. The restaurant quality is terrible. The food was horrible. They switched from a breakfast buffet to having to order a specific meal. It took 45 minutes to get our breakfast and then it wasn't good. Go back to the buffet people!!! My heater in the room didn't work well so it was cold. The checkout process was horrible. I needed a receipt and went to check out at 11am and the front desk person wasn't there. I tracked a person down and they said that she was probably out "checking rooms". 25 minutes later I was able to get my receipt. That is just ridiculous. Next time I will definitely stay at the holiday inn.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to share information about your stay with us, we appreciate all feedback from our guests. I am sorry to hear that you believe our hotel to be 'going downhill' and I want to assure you that we are taking your comments and suggestions into consideration. On behalf of all our staff, I want to apologize for not providing you with a superior experience. Both staffing and breakfast are matters we have already been looking into, and steps have been taken in both departments to ensure the problems you experienced do not occur again. We are working to make improvements for our guests, and hope that you will consider giving us another chance to show you the changes we are making.

"A nugget"

4
16/11/2015

Great venue for conferences and meetings with ample room for just about any size event. Comfortable rooms with just the right amount of amenities. Awesome Breakfast with large portions made to order. Dinner has a great selection that will satisfy everyone's tastes.

"Friendly"

4
08/11/2015

Friendly staff in a nice hotel. The rooms show traces of tear and wear, but are clean and good. Pool is nice and clean. Good, continental breakfast with real cutlery. Good place to stay on a road trip.

"Good location"

4
03/11/2015

The hotel has an indoor swimming pool, hot tub, spa, restaurant and bar/lounge we did not use these facilities so I can't comment on them. Rooms are comfortable with free wi-fi, fridge, coffee machine, iron and ironing board, TV and hairdryer. Bathroom has soap, mini conditioner and body lotion. Breakfast was OK with cereals, scrambled egg, potatoes, ham, bread, pastries, mixed fruit, yoghurt, juice, tea and coffee. If you go out of the hotel and turn right, cross the bridge you will be in the main town. We went to an excellent restaurnat there called the Wyoming Cattle & Creek Co.

"trip"

3
02/11/2015

the hotel was an average type - needs some upgrades but overall I would stay but not eat at the diner. do not eat here it was terrible. The lounge was ok and the location was great outside of the main street. had free breakfast and internet was great

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your experience with us, we appreciate hearing from our guests. I am sorry to hear that you had such a bad experience in the restaurant. We are working to improve the quality of our food and the skills of our staff, and ensure that these problems do not arise again. Thank you for letting us know that the breakfast was better, however, and that the Wi-Fi was great. We have recently upgraded our wifi, and appreciate knowing that it shows. We look forward to seeing you again the next time you are in Sheridan.

"Heading home"

4
01/11/2015

We generally stay at Best Western in Sheridan when ever in the area because, it is very clean, has good parking, a decent breakfast and the nicest and most helpful staff of any place we stay. This makes for the most pleasant of stays.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We are pleased to hear that you always enjoy your time with us, and that your stays are pleasant. Thank you for letting us know that the staff are welcoming and the rooms inviting. We look forward to seeing you again the next time you are in Sheridan.

"Comfort with great service"

5
31/10/2015

We stay here whenever we're in Sheridan. We like the close location to downtown, as well as the clean, spacious rooms. The beds are always comfortable. Included with the room is a breakfast in the hotel cafe. This is an average breakfast. The coffee definitely needs some work. Overall, this location is a great value.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
We appreciate hearing from our guests, thank you for providing us with feedback about your stay with us. We are glad to hear that you always find the rooms clean and comfortable, and the staff to be welcoming. We are working to improve our breakfast, and we value the input that will help in making these changes for our guests. We are pleased to be your stay of choice, and look forward to seeing you again the next time you are in Sheridan.

"Over night stay business trip"

5
29/10/2015

Nice big room, very clean, easy in, easy out. Staff excellent. One of the better Best Western that I have stay in. Pool and hot tub was excellent. No out side noise in room. Great Parking. Will stay there again.

"Good Location"

3
27/10/2015

Stayed for one night - while on a National Parks Tour. Although a good location - and staff at hotel very friendly and helpful. Food/Breakfast - very basic. Plenty of places to eat in the area - and a fair amount to see. Nice clean town. Recommend for a one night stopover.

"Very friendly and efficient"

4
19/10/2015

Traveling is rewarding scenery but when you stop at a hotel most hotels just assign your room and they are done with you NOT HERE. We were met with friendly faces, very helpful staff. Really cared if you were satisfied. I would go out of my way to stop there again

"Unusual; but unexpectedly nice"

5
19/10/2015

The lobby and restaurant of this motel is across the street from the rooms. There's a covered skywalk; but it's poorly ventilated and has warning signs about the heat. Or you can just walk across the street. The rooms are clean and nicely decorated, with paintings and wooden furniture. Parking is convenient; right outside your door (if you're on the ground floor). We didn't take advantage of it; but If you're a member of the BW rewards program, you also get a couple coupons for drinks in their lounge. But the nicest thing about this BW is their breakfast. Not just the scrambled eggs, sausages, fried potatoes, fresh fruit, and the usual breakfast drinks; all of which were good; but the hustle, efficiency, and pleasantness of the dining room workers. Most people leave after breakfast; so having the high standards of service by these workers lets you leave with a smile. I highly recommend this motel.

"Road Trip Respite"

5
17/10/2015

We arrived late and were tired and hungry. The front desk staff person was helpful and friendly. We ate in the bar and had some of the best and most welcoming wait staff we've encountered while traveling. The food was quick to arrive and very tasty! Our room was fairly small, but clean and comfortable ... everything you need for a good nights rest after a long day of driving. Even though we were on the ground level on the main drag in town, it was very quiet. Lastly, the breakfast that that was included was a simple buffet, including scrambled eggs (which were hot!), a waffle maker (delicious) and thick-cut bacon (ate way too much) was a great way to end our brief stay and start another long day of driving. Good job Best Western!!

"Nice and Cozy"

4
17/10/2015

The rooms were very clean , and the beds were comfortable , I have stayed here on a few occasions and have never been disappointed , the folks at the front desk are always polite and helpful and the cost of the room is fair , I will be staying here again I'm sure

"10/16/15"

4
16/10/2015

Stayed at BW in Sheridan WY and Deadwood SD. Good clean rooms with great breakfasts. No elevator in Deadwood for anyone needing it if on 2nd floor . buy overall great staff and the restaurant in Deadwood is the best breakfast in town! Sports Bar in Sheridan was fun with lots of TV's and great bar staff.

"Good City Centre Option"

4
15/10/2015

We stayed at the Best Western Sheridan Center for 1-night in early Oct ($81). Located on Main St in the middle of downtown, the hotel has a strange layout. The main building houses the lobby, restaurant and bar, while all of the rooms are in three separate 2-story motel units, one located across Main St (linked by an overhead walkway) and the other two across the side street. Our 2nd floor king room was in one of the smaller side buildings, tucked into a corner at an “L” curve. As such, it was dark, with the only light coming from a window inside the “L.” The room was a bit small, furnished with a comfortable bed, 2 end tables, chest of drawers that housed the mini-fridge and TV on top, a small table with 2 chairs, and a closet with an adjacent vanity and sink. No desk, though, which made writing reviews a bit cramped. The bathroom was typical, small and with a bath/shower. There was a grassy area with picnic tables out front, and one of the other buildings houses an indoor pool and hot tub. Breakfast was good: scrambled eggs, ham, hash browns, yogurt, waffles, apples and oranges, and juices; no take out coffee, though. Because the hotel is located in the centre of town, it is an easy walk to a number of restaurants and bars. You should definitely check out the Sanford Bar, an eclectic place packed with almost everything imaginable – old licence plates, sports memorabilia, canoes, tricycles – and a good selection of craft brews. Also, the Blacktooth Brewing Company is a few blocks away – great selection of craft beer brewed on-site but it is for the beer drinker only – no wine. There is a liquor outlet next door to the hotel. The Sheridan Center offers reasonable value for a somewhat high off-season rate. Recommended if you get a good rate.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay with us, we appreciate hearing from our guests. We do have a unique property layout, with our rooms in different buildings from the lobby, and hope that our guests can enjoy the differences and what such can offer them. I am sorry that your room location was dark, we would have been happy to offer an alternate selection if possible for you room, but we are pleased to know it was clean and comfortable. Thank you for letting us know you enjoyed breakfast and that you enjoyed your time with us. We look forward to seeing you again the next time you are in Sheridan.

"Good night sleep "

4
14/10/2015

Have a very nice room here beds were comfortable room was clean I would definitely stay here again also have a nice walkway that went over the main highway that tall glass also had a very nice indoor pool and spa and free breakfast buffet

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We appreciate knowing that you found your room comfortable, and that you enjoyed the sky-bridge that crosses of the street between buildings. We are glad to hear that you would stay with us again, and our staff looks forward to seeing you again the next time you are in Sheridan.

"Nice hotel downtown"

3
13/10/2015

Clean comfortable rooms with ample space but no elevator, however hotel staff helped lug the luggage up to our second floor room. There was a nice indoor pool that was great to cool off in, and a big hot tub. The hotel is on both sides of the street, linked by an overhead passageway. Breakfast good here.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
We appreciate hearing from our guests, thank you for taking the time to provide us with feedback about your recent experience with us. Our staff is always more than happy to assist with luggage or other concerns for our guests, and I am glad that we were able to offer such to you. Thank you for letting us know that you enjoyed the pool and breakfast, and that your stay was enjoyable. We look forward to seeing you again, the next time you are in Sheridan.

"Terrific Hotel in Sheridan, WY"

4
12/10/2015

Best Western at Sheridan, Wyoming, is a delight in this barren part of Wyoming. Excellent accommodations, ample space in the room, and inviting pool made for a 2-night restful experience. I'll consider staying again if I'm on I-90.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We appreciate knowing you found our property delightful, and that we helped to make your travels inviting and restful. We are glad to hear that you enjoyed the time with us and that you were able to make use of the pool and other amenities of the property. We look forward to seeing you again the next time you are in Sheridan.

"Average hotel"

3
11/10/2015

The staff was friendly and this was an average hotel, but more of a motel style.The room was ok, just average but clean. It was within walking distance to the Black Tooth Brewery, which was awesome! This hotel is a good recommendation if you are on a tied budget and location is a priority.

"Comfortable Stay"

4
09/10/2015

The Hotel and room were clean and comfortable, The breakfast was excellent, the staff were courteous and well kept. the hotel was slightly rustic in style. the room was a modern design with new or modern fixture.

"Dated but not worn, but even so ..."

3
07/10/2015

The rooms are small but (a little cramped) clean and fresh. The bed was a little short (I'm 6'4"). I missed the 'hospitality tray', didn't see one. There were 'in room' rags for motorcycles, which I appreciated as mine was pretty dirty. The shower was good, lots of hot water. There were music channels so we had something to fill the silence. I could park the bike in front of the room. There are two entrances, one from the parking lot and the other from the inside hallway. The place is 'downtown' so the early evening is spattered with some noise, thump stereos, kids on their 'go fast' MC's cruising the main drag. But this all quiets down and was not a problem for a good night sleep. This is a nice place. It is dated, but well attended too. The staff were very accommodating and due credit to the facility. However ... it does not work for us on several levels ... 1. No elevator 2. The rooms we were in, there are a lot of these, are across the (main) street from the check in desk. Really? 3. My knee don't accommodate the 3 flights of rather steep stairs (3 up and 3 down) to the 'sky-way' that goes over the street (and to the 2nd floor). So ... if we needed anything from the office we either had to dash across the main street, or the staff did if we ask them for something (saw them do it). 4. The cement barriers, in the middle of the main street, don't line up that well with places you want to go. 5. The 'restaurant', attached to the office building, is pretty over priced. There is a DQ right next to the place that a lot of folks seem to like ... we're one of them. During the evening the main street isn't that bad crossing. 6. The hot tub looks to be an in home type ... not something that is easy to get in and out of - we passed on this. The pool was good though I don't understand the rooms along side the pool. Seems this would be a little noisy at times? If you do get a room on the same side of the street as the office ... the pool will be on the other side of the street. The staff got an extra 'dot' for the place ... and ... of course ... the MC rags.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent experience with us, we appreciate hearing from our guests. We do not have an elevator, and we know this can be a problem for some of our guests. We do try to accommodate requests for a lower floor as much as we are able to do so, please don't hesitate to ask when making a reservation. Yes, all of our rooms are in buildings that are across a street. We do not have any guest rooms in the main building by the office. But our staff is more than happy to help with luggage and in delivering items to your room should they be needed. Thank you for letting us know the staff was accommodating and helped to make your stay better, and that you enjoyed the motorcycle rags in the room.

"Best Western"

3
07/10/2015

Hotel is in decline. Many other to choose from in Sheridan. Food was good at the hotel but service was poor. Room was never vacuumed once during a 5 night stay . Even a request at the front desk did not produce a result.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with a review about your stay with us, we appreciate hearing from our guests. On behalf of all our staff I want to apologize that there were issues with your stay. Our customer service, in all departments such as the restaurant, and the room cleanliness are standards that we strive hard to uphold. I am sorry to hear that with your stay we were unable to do so. Please allow me to assure you that these are issues that will be addressed with the supervisors so they can look into the problem and resolve it so such things do not occur again. We hope to see you again the next time you are in Sheridan, so that we can provide you with a better experience.

"Excellent accommodation."

5
06/10/2015

we stayed here on a Titan tour of the National Parks. This was lovely roomy accommodation, with a very well stocked hospitality tray, and an excellent breakfast. There were lovely comfortable beds and lots of television channels. Thank you for Channel 935 Classic Country.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking time to provide us with feedback about your experience with us, we appreciate hearing from our guests. We appreciate knowing that you had a lovely stay with us, and that you enjoyed your time here. We hope to see you again, should you decide to visit Sheridan on your travels.

"ok"

3
05/10/2015

The facilities are pretty nice. Don't arrive late and expect to find someone waiting there to help you in an appropriate amount of time. The location to the downtown area is perfect for walking to anyplace you might be going.

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback about your recent stay with us, we appreciate hearing from our guests. I'm sorry to hear there was a problem with service upon arriving late, that is definitely something that will be looked into in order to ensure that our guests are taken care of at all hours. The lack of staff is never something we want for our guests and I apologize that this happened for you. Thank you for letting us know you found the facilities nice, we appreciate hearing that. We hope to see you again the next time you are in Sheridan.

"In need of an update"

3
05/10/2015

We stayed here one night in September and the hotel was just fine but it is starting to show its age and needs to have some updating. The carpets are worn and dusty, the shower is showing signs of age and everything just feels like it could use a good clean. I know that the rooms are clean but it is simply that this hotel gets a lot of use and it is showing it. With a little investment and upgrades this could be a nice place to stay and it does have the best location near the centre of Sheridan

Lacy K, Front Office Manager at BEST WESTERN Sheridan Center, responded to this review
Thank you for taking the time to provide us with feedback in regards to your recent experience with us, we appreciate hearing from our guests. Keeping the property and rooms updated is something we are constantly striving to do. We have been replacing the carpets and other furnishings when possible, but this busy summer means that more of those updates will have to come during the winter months. We look forward to seeing you the next time you are in Sheridan, and hope you can see the updates we are making.