Best Western Garden Inn,  San Antonio

4.0/5  - based on 248 guest reviews.
11939 I-H 35 N, 78233-5312, San Antonio, United States - See map
+1 210 599 0999 +1 210 599 6980



Your room

> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 248 traveler reviews
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From adventure to pampering, you can have it all when you stay at our clean, spacious San Antonio hotel. San Antonio hotels are a short drive from the Natural Bridge Caverns, a stunning masterpiece of Mother Nature that can't be missed. Our Best Western San Antonio has great customer service and a sparkling outdoor pool and spa too. A convenient location right off the highway makes us popular for all travelers, whether guests are here for business or pleasure. Enjoy a free breakfast with endless waffles and pastries, fruits and cereal, yogurt and 100% Arabica coffee or juice to start your morning. The downtown River Walk is just 15 miles away and the Natural Bridge Caverns are ten miles from our San Antonio hotel. Alamo is 15 miles away and Morgan's Wonderland is also in the neighborhood, which is a must for vacationing families. The Morgan's Wonderland Accessible Amusement Park is the only park of its kind. However, if you prefer something more relaxing, visit the San Antonio Botanical Gardens 15 miles away. Shoppers can get their fix 30 miles away at the San Marcos Outlet Mall. Our San Antonio hotel is a favored home away from home for business travelers with the amusement park, but also with service men and women. The Fort Sam Houston Army Base, SAMC Army Hospital and Randolph Air Force Base are all nearby. Whether you're here for duty or are visiting a loved one, our staff members revere southern hospitality and will make you feel welcome the moment you arrive. Luxury bedding, cool private rooms and the best service in town make our San Antonio hotel stand out. Whether you're here for a weekend or an extended stay, you can count on us to make your stay the best it can be. You deserve to be treated like family, and that's what you'll get here. We go the extra mile to make you feel at home. How can we make your stay even better? Book a well-appointed Best Western Garden Inn room today and enjoy an unbeatable value! Enjoy your stay. Please book Mobility Room types if requiring an ADA approved guest room. If you do not see any available please call hotel directly to confirm availability to secure this room type.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 248 guest reviews
Certificate of Excellence
Business Business 46
Couples Couples 65
Family Family 93
Friends getaway Friends getaway 17
Solo travel Solo travel 16
Sleep Quality
Best Western Garden Inn,San Antonio
  • 3
    « Great bed, not so great sewer smell from he faucet »

    Great value, comfortable bed, quiet location, didn't really partake in the breakfast, disappointed hot tub was down for repairs and fitness room was also out of order...biggest issue was the sewer smell coming from the faucet and a milky film substance across the headboard which we didn't notice until we were leaving and the door was open...the sunlight caught it just right...eeewwww

    « No complaints »

    I really enjoyed my stay at Best Western Garden Inn in San Antonio, TX. I was very impressed by the quality and cleanliness of the hotel, for such a reasonable price. I will definitely stay at Best Western again in the future!

    « Close to everything »

    Really nice mattresses and pillows. The manager was really friendly. Had a good free breakfast and wi fi. Close to anything you need. Including theme parks. Convenient mini refrigerator and microwave.

    « Nice hotel »

    We stayed here one night. The hotel looks newly remodeled. The rooms are clean and quiet. You won't find a better price on a comparable motel in San Antonio. They do have a small breakfast available and lots of parking.

    « Older Hotel but very clean and nice for the price »

    It is an older hotel but it was very clean and we got a small breakfast in the morning. Very very nice for the lower price we paid. Just as nice as many we have paid $100 or more for. We were very happy with our stay there. It was only for one night.

    « Glad we stopped here »

    Stopped on the way while driving from Dallas. The hotel is clean, employees are nice and the pool was clean. The room could use some upgrades but for the price I'm not complaining. Breakfast could be better but it was nice to have regardless. Area is definitely not for tourists - right off the highway near car dealerships, you get the picture. No serious complaints at all. Would stay here again if driving through. WAY better than some other options nearby.

    « Dirty »

    Stained sheets, lumpy pillows, mold in the shower, dirty carpet, the door to the microwave in the room I stayed in was disgusting. Greasy finger and hand prints. I left a note attached to the door and still wasn't cleaned. It's a shame because I'm sure it was a nice place to stay at one time. Why does management or ownership not take care of these things???

    « Honeymoon trip, smell »

    The hotel was nice. We were able to check in early. We had landed and arrived earlier than planned. Front desk Staff was very nice. We stayed her for 1 week on our honeymoon. The room was on back side on bottom. It was clean, the towels once or twice had stains. The shower curtain looked as though it hadn't been changed. But basically a clean room. Only issue we really had was after a couple days of staying there. We came in late. Our room had been cleaned but when we opened the door our room smelled of Marijuana, my husband and I brushed it off, but it occurred 2 more times through week. But for fear of someone messing with our belongings we did not report this. My husband and I are drug tested at our jobs so something like this is not something we would do.

    « Getting Old »

    Though the facility was clean and quiet, the facility is obviously in need of an overhaul. Outdated furnishings and building looks its age. Do not be mislead by the photo on the website. Place was empty and they still made us go upstairs to our room. Also took way too long to check in and I was the only one in line. They said they had to see if room was clean. It was after 7 PM. Scary to think rooms are not clean by then......

    « Beware with extra charges »

    I stayed for one night, I reserved for one person and I was charged for two. That was the least of my problems. They made me sign, as usual, an incidental charges form. But then and there they charged immediately $50.00 to my card and after I checked out and they made sure no incidental charges were made, they did not refund my money. Days have passed and my card still shows that charge. I phone the front desk and told me that they have a sign somewhere on a desk that says that they will hold your deposit for a week after you check out. I never saw such sign or I would not have even checked in. Why they need to hold my deposit for a full whole week? They said I should call my bank, but why my bank? They are the ones not refunding it and actually they did not wait one second after I checked in before passing it as a done deal. Otherwise the hotel is truly average. Nothing to celebrate. Clean and correct. Breakfast to the low end of average. It is not a memorable place unless for the extra charges they were so anxious to make as soon as I stepped in. Would I stay there again? Not a chance! Value for money I can get better deals around. Service is rather poor and this holding my deposit is not making me happy. The only reason I stayed there it was because I was attending a family gathering and I don´t like imposing on relatives, and this one was close. I would rather have driven a couple of miles and stay elsewhere.

  • 4
    « Convenient to the Interstate »

    The hotel is as expected which is sometime surprising with todays travel. The desk clerk upon check in was friendly and very helpful locating restaurants. The room was quite in spite of the location near the freeway. More than adequate bath linen, nice room furnishings and good quality bed. Breakfast was light but as expected. The clerk on departure was equally helpful with information and very friendly.

    « Dirty sheets »

    I always check the bed sheets and mattress cover. The sheets were soiled. The front desk person was very professional, kind and very apologetic on behalf of the staff and the company. I appreciated her assistance in getting clean sheets,and a clean mattress cover but I didn't appreciate having to deal with that and then having to make 2 queen size beds because of nasty sheets. It's unfortunate that there seems to be a problem with that. There were 3 reports of soiled sheets that Sunday morning during checkout. Will not be staying there and will advise family and friends not to stay there.

    « Best Western Hotel Review »

    Need a lot of improvement. Seemed like the hotel staff does not care about the customer so much, the breakfast was very poor...need better odor free rooms. Need more seats in the breakfast area, and don't forget to label your breakfast items; beans is not sausage.

    « It worked »

    The cost was higher than the quality. The hotel is only two stories which I'm guessing is why it has no elevator. It was mostly clean. It did have a very comfortable bed. The woman who checked me in was a bit rude and seemed "put out" that I was there, the woman who checked me out however was polite and apologetic when I advised her there was a dead roach in our room and the door handle of the closet broke off when attempting to open.

    « Clean, reasonable value, breaksfast needs much work »

    My wife and I stayed at Best Western Garden Inn on a recent Friday and Saturday night. This was a last minute trip, so I called the property directly to make reservations. Not only was I quoted a good rate, because we were arriving the same evening, the actual room assignment was made to meet our desire to face away from the pool and traffic. We arrived after dark to a well lit property. The hotel was almost certainly sold out, as the parking lot was almost full, and two folks checked in before me. I was quickly checked in and we were soon in our room facing the back of the property. On additional benefit for these rooms is that there are no parking spots along the back of the property, so there are no doors slamming or car engines cranking up, and the number of folks walking by the room is minimal. The room was very clean and looked like it had been updated within the last year or two. While the property is not new, our room and the common areas were well maintained and clean. (The cleaning product used left a slight odor, but it was not overpowering as we have experienced in some other hotels.) The only flaw in the stay was the breakfast. We were looking forward to the promised sausage, scrambled eggs, and biscuits and gravy. Unfortunately they were cold and fit only for the trash. The coffee was okay. We stopped at a fast food restaurant for breakfast sandwiches. We stayed two nights and did not risk anything except coffee and juice the second morning. The hot breakfast items were similar, but looked a bit better than the previous day. Still, we had only coffee and juice. The check out process was efficient and courteous, even when I gave an honest answer to the question, "Was everything okay?"

    « Nice clean hotel! On I-35 close to stores/restaurants! »

    It is a clean hotel that is located on I-35 with stores and restaurants and gas stations within a few blocks! Parking lot has good lighting and area for larger vehicles with trailers! Rooms was VERY quite!

    « clean and comfortable »

    Hotel was older but well maintained. Room had cold air, beds were clean and comfortable. Stayed 3 nights and slept like a baby. Hotel is on a busy highway but never heard a thing. The exterior area is lit up very bright.

    « Relaxing in San Antonio »

    Our family enjoyed our stay at this hotel. We just had a horrible experience in a Days Inn in Arlington the day before so it was nice to have a hotel who had working toilets, a pool that wasn't packed with kids from the apartment complex next door and served a hot breakfast and not frozen egg omelets and frozen bacon.

    « Excellent accommodations »

    After a long day, it was very nice to relax in this room. I had a couch and a very comfortable bed. I would definitely stay here again. It was in a great location, close to several good restaurants, and although I had a room right next to the pool, the loud children in the pool were not very audible in my room.

    « Best Western Garden Inn - good for location I was visiting »

    This Best Western Garden Inn was good for the location I was visiting. Considering the location I would stay there again. It is not difficult to get to the Downtown area from there. It was well maintained except for one minor issue that's not mentionable. Parking is sometimes an issue.

  • 5
    « Awesome Stay »

    From calling and asking prices to check out we had a great experience. Everything was clean and staff was awesome. We will def. be going back! The free wifi was a nice perk. The only thing I recommend is getting up early to breakfast. Not that the Hotel didn't provide enough... but some people made pigs of themselves... Other than that, loved it!

    « Not bad at all »

    I've never stayed at a Best Western before and it wasn't bad. The room was clean and the bed was comfortable. I only stayed one night and my room had a whirlpool bath. I loved that! The pool was the perfect temperature and clean. Staff was friendly. The only thing I didn't like is that I was in a room on the ground floor across from the pool and people constantly walked passed my room and looked in the window if I left the blinds open. It was a little awkward.

    « Horrible front desk service & cleanliness of hotel unfit and poor. »

    Upon check in on Saturday evening, July 2nd, I had a horrible experience with the front desk staff. She was extremely rude and unfriendly. She threatened to check my room at odd hours of the night to ensure we didn't "smuggle more people in". I am of Hispanic descent and found it very prejudice and racist as she said it with sarcasm. She was extremely rude from there on out and threatened to charge me for any broken or stolen items. Customer service aside, the room had a strong, bad odor to it and the ac would not cool throughout the night.. Worst experience I've ever had in my life. I am a frequent traveler and will ensure to let me colleagues and relatives know to never stay with Best Western.

    « Close to downtown without the high price »

    The staff was very friendly and extremely helpful. I started a conversation with someone whom I thought was the front desk clerk before breakfast, ended up she was the Manager! When I forgot something in the room, she called and I was able to get there in 15minutes from the Alamo even with traffic! I would highly recommend the hotel if you are in San Antonio for any length of time.

    « Horrible »

    I would not recommend this hotel...I was charged fees to my account that front desk could not answer what they were for....I rented three rooms and only two were available...did not sleep well because I got a phone call at 1 a.m. because front desk was still trying to figure out what was the mix up in my room....

    « Highly recommend »

    This hotel was very clean, quiet (even with a major highway right in front of it), bed was very comfortable. Staff was very nice and helpful and the breakfast had many choices and was very fresh. It is located close enough to different restaurants and the river-walk. I would definitely recommend this hotel when staying in San Antonio.

    « Best Western , San Antonio »

    This hotel was very nice and clean. Breakfast was good. Great location. Employees were helpful and nice. Bathroom was very clean but small. Beds were very comfortable and clean. Our overall experience there was great. I would recommend this hotel.

    « Stay here no matter what you are doing in SA »

    I had to take the time to give this place a positive review. We lost our home and are moving to Florida. We are waiting for my husband's trasfer papers so we can start this move. The reason I mention this is because this is a very stressful time for our family. Having to relocate to another state after being in SA for over 34yrs, and doing it out of a motel stinks. I have to say every single person, from the front desk to the house keepers are exceptionally nice and hard working. The rooms are so clean. I am so freaked out by germs and I slept beautifully in this bed and the bathroom is clean, clean, clean. The pool is fresh and clear and the breakfast is great. If you are looking for a place to stay, for whatever reason, you have to choose Best Western Garden Inn on I-35. You can't go wrong.

    « Third World Experience »

    >30 minute check-in/only one in lobby >overcharged credit card >room/bath not cleaned once in 3 days >foul odor in room and lobby >office area reeked of cigarette smoke >breakfast only a few miscellaneous bagels >had to called for towels upon arrival >15 minute check-out/only one in lobby

    « Average at best! »

    Jacuzzi was not working, Lacked Cleanliness ( spotty mirrors, forgot bottom sheet on both beds in my room), Breakfast subpar-hot items didn't look or smell appetizing. After day 2, I choose to move to another hotel.

  • 4
    « Nice Room at a good rate »

    Excellent, clean and comfortable. Victor was so helpful that it was the deciding factor in our decision to stay two additional nights instead of moving to another location. Well done Victor! Thank you

    « Finally something clean in San Antonio »

    I have spent a lot of time here allready and this is the first place where is super clean. Staff is more than nice and willing to help. Breakfast looks a bit poor but as I am not eating in the morning, I dont care about it. So, overall, if you're in San Antonio, you won't be wrong to stay here

    « Truck damaged by lawn service »

    Lawn service broke my window, light, and chipped the paint and grill in a new F150 ford truck, the desk clerk came out and took photos of the debris and rocks on my hood and seen the damage, The owner called me a liar and said it never happened and refused to take care of the damage. Then I caught him creeping around my room with beer cans, not sure what he was up to, but when I caught him, he jumped into his van and drove off! This is the last place in San Antonio anybody should stay!

    « Nice room and good Rate »

    Nice clean hotel, Nothing fancy just up to date, building is well maintain with fresh paint and very clean. Furniture is good, again nothing fancy but had small couch and work desk. Nice flat screen TV and internet was as good as any hotel in usa.

    « Terrible Hotel - Do not stay! »

    I'm an easy person to please but this hotel was absolutely horrible. I arrived at the hotel fairly late and had to speak to the front desk person through a bullet proof glass window (the kind you see at a bank) which brought concerns to me about the neighborhood this hotel was in. Upon entering the room, there was a faint smell of smoke despite it being a non-smoking room. Given we were only there a night, we decided to unpack and stay. Upon closer inspection of the bathroom/sink area - found that the bathroom entirely was not cleaned thoroughly. Everything was a bit sticky from the laundry bag, the 'fresh' roll of toilet paper, the walls, etc. Bit digusting IMO. I booked this given the good reviews and the BW name but was grossed out by my experience. Take my word for it and do not book Tripadvisor folks!

    « Happy & Satisfied »

    We stayed at the BW Garden Inn hotel for Spring Break and it was an EXCELLENT choice. I would recommend it to ALL who are looking for a Great place to stay with FRIENDLY staff!! The hotel was about 10 minutes away from the Riverwalk and about 20 minutes away from San Marcus Outlets. It was near fast food restaurants and a convenience store.

    « High Quality Budget »

    Most importantly - The king-sized bed was really nice and comfy, the 4 pillows looked like too few but worked out perfectly. The room was pretty large - actually enough room to walk comfortably between the bed and dresser. There was a loveseat sofa but they could have fit another chair in there too. The lighting was good. The toilet flushed well. It was just a standard-size tub so no luxury soaking here. The bathroom came with hair already in the tub and on the floor - Eww! A big plus - a microwave and a mini-fridge were in the room. Perfect for leaving our leftovers behind in! It's right on I-35 so it's not a quiet hotel depending on traffic. The pool is right in the parking lot since there's no courtyard. This was a non-smoking room that had NEVER been smoked in, such a nice thing!

    « smoking »

    no comment when I check out....they bill my credit card so I know nothing about this until I get home.....not very polite.i called them when I got comment back up to this point. if there was an issue they could have talked with me at checkout instead of the way it was handled.

    « Nice Property »

    This hotel was very clean and the staff were all friendly. The jacuzzi was not working but the staff were kind and apologetic. The rooms were in excellent condition. The continental breakfast was better than expected. I would stay here again.

    « Resonable rate, close to the airport »

    We stayed here so we could be close to the airport for our morning flight. The only criticism is that the breakfast was less than other Best Westerns we have stayed at. The gravy for the biscuits and gravy was not even runny, it was watery. Otherwise, a good sleep before our flight.

  • 4
    « Very decent »

    Pretty good exceeded my expectations at a price which was very competitive. Staff very helpful although being very busy. Room clean and modern. Breakfast OK. Typical Motel Continental. Very good value for money. Would recommend it.

    « Quiet night sleep »

    This hotel was convenient for us to stop at. We stopped for the convenience and I was quite surprised by how quiet it really was for the area it is in. We had a good, comfortable night sleep. Overall, it was a good value!

    « Annual stay at this hotel »

    The hotel is a very affordable place to stay with a very traditional continental breakfast and fairly comfortable rooms. The heating/cooling leaves a little to be desired in that it does not really regulate itself much to the temperature you set it for. Other than that, the property is well kept, the fitness room contains very good equipment.

    « Great Hotel »

    The hotel was quiet, clean & cozy, staff was friendly and helpful. I travel often and usually stay in more expensive hotels, but this room was at least $30 cheaper with the same quality of service and amenities as other hotels I've been to.

    « nice Hotel, room needed work »

    Room was okay but we got one with Jacuzzi for my wife's disability, the room was large and in good shape, however the bathroom had caulk missing and mold in a couple of the crevices and the same around the Jacuzzi.

    « great deal! »

    Great location and clean, comfortable lodging for a very reasonable price. You really can't beat it - I stay here often and it is consistently very good quality for the price. The breakfast is above the norm for this price hotel as well. They also include microwave and refrigerator which is great for those staying more than a couple of days or families. I highly recommend this hotel when you are in San Antonio.

    « SA STAY »

    15 min access to downtown, twenty to twenty-five minutes to the rest of the city. Friendly staff, very helpful with an questions you have about the local area. Breakfast was OK, need to offer more fresh fruit. Bed and pillows in rooms are very nice.

    « Garden inn »

    Poor Quality of Whirlpool Suite, for the price, we could have stayed at a Onmi or Raddison Hotel , we were attending a sports facility , plus making up a postponed 35 anniversary date. This hotel was close to the event so we though we could make the best of two events. in hine site, we should have driven back to Austin and stay there.

    « Excellent »

    Great experience. Would recommend to anyone who is in south Texas and needs a place to stay. Great location and close to access on the highway. The staff was willing to help and it was a great experience to be able to have the accommodate us.

    « stay »

    was a pleasant visit to san Antonio service was good better than I figured added breakfast bar ok loved the sleep and tv channels plan to stay at best western when I travel more often love the free nights availability when it comes around thank you again

  • 5
    « Great value! »

    I stay at this hotel often for work. It is very clean, with a very clean pool and friendly staff. I recommend this hotel to anyone visiting San Antonio or wanting a nice comfortable place to stay for the night.

    « convenient and clean »

    we stayed there for 5 nights while in San anotnio. we were greeted with a smile and found the staff very accomodating of our request of quiet rooms next to each other (2 rooms in the booking). the room is definitely big enough although the bathroom is on the small side. pressure in the shower isn't the best but by American standards it seems normal. breakfast was also typical American breakfast which wasn't to our taste but that is more due to a cultural difference. I got to use the gym with very good equipment in really good condition. the pool looked clean although too cold for us! overall a lovely stay. this hotel is good value for money .

    « Excellent stay »

    Very nice & helpful people in the frontdesk, Paige is a doll, she is a sweet heart, I love her personality,she is super helpful. We have stayed from Embassy Suite, Hyatt, Omni, La Contessa in San Antonio and many other for my husbands conventions and I really enjoyed our stay here. Slept like a baby.

    « Great place »

    Great place, as soon as I checked in I was greated with a smile. Room was very clean. Bed was very comfortable and it included a continental breakfast. In and out burger is close by and a Sam's is around the corner. I recommend this place. Great place, great stay.

    « Superior value »

    I was skeptical given the great price for this hotel. However, I was more than pleased with everything from the cleanliness of the exterior, lobby and room as well as the staff helpfulness and the updated facility. Breakfast was nicely presented and many choices. Easy off/on access and great central location. I will definitely use this hotel again.

    « Better than expected »

    I had already planned on staying in a more upscale place in downtown San Antonio. We were going to visit our son and his family and, this hotel being closest to their home, my wife persuaded me to get a room here. I was pleasantly surprised and will stay here again on our next visit. The staff was very friendly and accommodating, the rooms were nice and clean and breakfast was good.

    « Great location close to the interstate and the pool was nice and relaxing!! »

    We enjoyed our quiet stay and the continental breakfast when we stayed at the Best Western Garden Inn at San Antonio during September. The staff was informed and very helpful. Try the Thai Thai restaurant further south for a treat. Best of luck!!

    « R & R Trip »

    Nice hotel off I- 35 drive a little save a lot. The hotel is off frontage road but we didn't hear any traffic at all as we were towards the rooms at rear of hotel can't comment on the rooms towards hi-way.lobby area was nice and friendly hotel employee at front desk made our checking in a breeze. The property looked well kept and the pool was nice.laundry was avaiable but it was out in open area by vending machine on second floor level,well that's what I saw. There was well lighted parking thru out the hotel we felt safe and the hotel was quiet through out the night all 3 nights of our stay were enjoyable.breakfast was decent

    « We Had a Nice Stay »

    This is an older motel type facility with park in front of your door rooms. The lobby is very nicely decorated and spacious. Our room was very nice. It had new carpet and the walls appeared freshly painted in a nice off creamy yellow with a mustard yellow contrast wall. There was a small love seat and coffee table as well as a desk in the sitting area part of the room. There was a good size TV with plenty of channels and a refrigerator and microwave. The bathroom area had granite counters and everything was bright and nice and clean. The AC worked super well and it was almost 100° when we were here. The internet worked well and there were sufficient wall outlets for electronics. The room had crown moulding. Breakfast was average. No skim milk and that sausage gravy, while welcome, was very thick and unpleasant.

    « Regular Stop when in San Antonio »

    Easy Access off and on I-35, close to family in the area and a great stop over to break of the drive when heading to Corpus. You can always count on a clean room, a quick breakfast in a safe area. The Pool area always looks so inviting and clean.


Getting to the hotel ...

All directions
·From: The north. Exit 170 (Judson Road). Stay on Frontage Road to the Best Western Garden Inn. ·From: The south. Exit 170 A (Judson Road). Make two left turns stay on Frontage Road the Best Western Garden Inn. ·From: The east. 1604 East to 355 Exit 170 (Judson Road). Stay on Frontage Road to the Best Western Garden Inn. ·From: The west. 1604 West to 355 Exit 170 (Judson Road). Stay on Frontage Road to the Best Western Garden Inn.