Best Western Plus Saint John Hotel & Suites,  Saint John

4.5/5  - based on 373 guest reviews.
55 Majors Brook Drive, E2J 0B2, Saint John, Canada - See map
+1 506 657 9966 +1 506 657 7998



Your room

> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 373 traveler reviews
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Looking for hotels in Saint John ten minutes from the Reversing Falls and conveniently close to the Bay of Fundy? Then our Best Western Plus Saint John Hotel & Suites is the perfect choice. If you're searching for Saint, NB hotels located in the shopping district, guests who choose our hotel are close to the best the city has to offer. From the annual Fundy Fringe Festival to fantastic boutiques and fine dining, there is something for everyone. While in Saint John stop by the annual Dragon Boat Festival and discover some stunning pieces or visit Thomas and Friends for some annual family-friendly fun! You can also head over to Buskers on the Boardwalk or check out a game of the Sea Dogs Hockey Team. Harbour Station is popular for concerts and sports, while the Digby Ferry and McAllister Place Mall are also favorite attractions. Looking for Saint John New Brunswick hotels with meeting facilities or travelling on business? Then stay with us and book an event for your upcoming training seminar, trade shows or small meetings and utilize our 24-hour business center. We are the closest property to Irving Oil Refinery, and business travelers with Irving LNG Terminal, Bell Aliant, Canada Post and other local companies prefer the comfort of the Best Western Plus Saint John Hotel & Suites. You can work up a sweat in our fitness center or unwind using our indoor heated pool. Each of our rooms are equipped with free high-speed Internet, a 42-inch LED TV, self-controlled air conditioning and a mini refrigerator to make longer stays pleasurable. Enjoy a free full hot breakfast buffet featuring scrambled eggs, sausages, hash browns, bacon, hot waffles, fresh fruits, pastries, cereal, yogurt and 100% Arabica coffee. Whether guests are staying at Best Western Plus Saint John Hotel & Suites for leisure or business, a great location is always key.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 373 guest reviews
Certificate of Excellence
Business Business 86
Couples Couples 122
Family Family 104
Friends getaway Friends getaway 25
Solo travel Solo travel 27
Sleep Quality
Best Western Plus Saint John Hotel & Suites,Saint John
  • 4
    « Nice Hotel for a good price »

    The hotel is located close to Champlain Mall and offers plenty of choices for food within walking distance. The rooms are clean and comfortable and the staff is friendly. I would definitely stay here again if I was in Saint John.

    « Location, Location, Location! »

    Can't believe in all my years on business in Saint John, I've never stayed in this area. I love this part of the city, this is a newer Hotel and I love Best Westerns for value, convenience and comfort. Free breakfast is a huge bonus. Booked through Expedia, received an excellent rate as a result. Next door to several shopping plaza's, Winners, Dollarama are accross the street from this Hotel, East Side Mario's is literally just around the corner, 3-minute walk. Not to mention several restaurants are within 5-10 minutes wall and Sobeys & Superstore Grocery Stores are also nearby. Rooms have new comfortable beds, beautiful decor, fridge, coffee machine, can't recall a microwave although, might have been one (rarely would use one). Price is always right, booked a business room, huge desk, lots of surface space to work, loved it. I'll always book Best Western Plus when in Saint John in future.

    « Disapointing »

    Well, not as advertised. This hotel is showing its age. While the rooms were clean and the front desk staff were courteous, the hotel leaves much to be desired. The rooms were quite small for a new motel, the heat is off in every room before you arrive (including the gym, brrrrr), the room heat is blasted in by a very large fan by the window that billows out the curtain and is surprisingly loud and woke us up every time it kicked in, the pool was shut down (upset kids) and finally, the workout room equipment was old, malfunctioning, and poorly maintained. We have enjoyed Best Western's elsewhere, but I think this is one I would avoid in the future. Price was right though, I guess that is a plus.

    « Poor service »

    I stayed at this hotel for a conference I had to attend nearby. The first night when I checked in, the TV remote was missing, and the heating was not working properly. They did rectify the problem the next day, but was shocked they did not do a quick inspection on the room before giving it to me or any other customer. The cleaning service were also very poor in stocking up on the shampoos and bathroom supplies. Other hotels I have stayed at they always stock new supplies whenever they clean the room. The checkout time was 12 pm, I asked the hotel if I could stay an hour longer they advised they would charge me an extra $25.00. I found this to be strange as lots of hotel allow late checkout. Overall I was not happy with their service and would not stay again.

    « A Good Place to Stay »

    We were headed back to Nova Scotia from Boston and it was getting late. I booked a room at the Best Western Plus in St. John and found a very comfortable, clean room at a reasonable price. The only thing we did NOT like was the pillows. They were very firm and large and it was not easy to get comfortable. But the room was great and the included breakfast was much better than the typical make-your-own-waffle offering. There were scrambled eggs, hash browns, oatmeal, fresh fruit salad, and a large selection of cold cereals, breads, and so on. I would be happy to stay there again.

    « Lovely Overnight Stay »

    We wanted to drive the Fundy Trail and see the St. Martins Sea Caves on our fall color trip to the northeast this October. We spent one night in this hotel in Saint John, and really enjoyed our brief time there. The hotel was easy to get to from NB Route 1 and near a shopping center with several restaurants. Check in was quick and easy and the receptionist quite helpful and pleasant. The room was spacious, good wheelchair access for anyone who may need that, the king bed quite comfortable, good light and plentiful electrical outlets. The bathroom had a large, walk-in, not roll-in shower, with a built-in bench seat and decent water pressure. Breakfast was included and it was on par with most hotel breakfasts - good selection of both hot and cold items.

    « Weekend away »

    We booked this hotel due to the location and ease of access. The check in went quick and the rooms were very clean and beds were excellent. They serve breakfast from 6AM to 10 AM they provide a coffee maker and fridge in the room. They have a beautiful pool and gem room. We thoroughly enjoyed our stay.

    « Friendly staff and nice breakfast »

    This hotel is typical Best Western Plus. The location is right in the middle of a newer area of Saint John. You will need to drive to get to the ocean or uptown. Close by are restaurants and chain stores. The staff however are extremely helpful and friendly and actually helped us a few times to find things in the city. The rooms are clean and comfortable. The heater is a little loud but you can adjust by turning to low. Was here for business and used the business centre to print a copy of a document. There is also a pool and gym on site. Very nice little hotel :)

    « Friendly front desk staff »

    We made the mistake of not phoning ahead and were disappointed to learn that hotel accommodations were not to be had due to the St. John refinery shutdown for maintenance. However, the two staff at the front desk were so helpful in trying to help us secure other accommodations. They were pleasant, friendly and sympathetic to our (self-induced) plight. We appreciated their time and efforts on our behalf.

    « GPS »

    A GPS for Canada is something we will bring with us when we travel to the country again! St John is a LOT bigger than we thought! The lady at the desk stated that they are considering renting them as most people from the states had the problem as we had. WE considered adding the map to our GPS but the company wanted $79!

  • 4
    « Very comfortable overnight in Saint John »

    Nice BW Plus hotel. Room and hotel facilities were clean and in nice shape. Staff was very helpful with tourist advice. Comfortable accommodations all around. Complimentary breakfast was pretty average. Travelers should know this is located in a larger shopping mall and some distance from the Saint John waterfront and other tourist spots.

    « 3 day stay »

    Hotel was very clean. Staff was friendly. They are doing renovations. Carpets could be replaced but clean. We had a king suite with sitting room, and separate bedroom with king bed. Bed was very comfortable and were pleased with the price. Breakfast included was ok and staff very nice. Room had a small fridge and two tv's. Would stay again no question.

    « Very pleasant experience »

    Facility was clean. The staff members were friendly - speaking to you when meeting you in the hallway or elevator.. Convenient location with shopping and restaurants nearby. The breakfast was good with good selection.

    « Just average. »

    I'm a reward member and stay at Best Westerns without a second thought. But this one is a long way from downtown (if you are planning to do a walk or visit a downtown venue), not as well appointed as many others, and the air conditioner had a noisy fan (again not the level of maintenance I expect from a BW). Perhaps the standards are lower in Canada or the competition for guests is less intense.

    « Overnight stop to our destination. »

    We stayed here on our way to the states and on our way back. The staff is very welcoming and the hotel is very clean. The breakfast was good, fresh fruit, cereal, eggs, sausages. My only disappointment was the beds. On our first night the bed was of the cheap springy kind. On our way back it was a better quality one with a pillow top but it was old and sagged in the middle. So my guess is that some rooms have newer beds than others. I would expect better beds than the ones we had for the price we were paying. I'm hoping they will be getting newer bed soon. This is why I can only give it 3 stars otherwise it would be a five.

    « Very clean hotel and fairly large room with barhroom. »

    This was a very good clean hotel with fairly large rooms and a nice bathroom. The beds were comfortable. The breakfast could have included a few more items like bagels which would have improved it. Some items were a bit cold. As I had spent several nights at different hotels and had a complimentary breakfast many times I know it could be better. The hotel is very close to the shopping mall and all the restaurants so an excellent location. I would stay at this hotel again if I ever visit St John in the future.

    « Expectations met! »

    This location was perfect for our route we had planned and we were not disappointed. The room was clean and comfortable. Air conditioning was a bit loud but we were so tired it didn't bother us. The complimentary breakfast was okay and got us on our way for the day. There is an indoor pool and gym but we didn't use it. Overall, an excellent place away from home!

    « vacation »

    great rate clean place motorcycles welcome..pool was ok could've been hot tub , breakfast was eggs sausage the usual garb..well maintained an very clean..front desk very helpful as to shuttles where to eat ect...beds very comfy

    « avoid the suites! »

    We booked a suite: room for us and sofa bed for our daughter. We paid $160. The hotel was quiet, check-in was practically instant, and everything was clean and in good shape. Unfortunately, the mattress was terrible - I woke up with back pain. The air conditioner was incredibly loud - it sounded like tanks rolling into our room every time it fired up. The strangest thing about this "suite" is only the bedroom has air conditioning / heat, which means you have to leave the bedroom door open or the sofa bed occupant would suffer in stuffy heat / freezing cold. This really reduces the effectiveness of the suite - you might as well save your money and get a room with two beds in it... The half pillows are just a bizarre thing - I've seen them at other Best Westerns and I can't imagine I am the first person to remark on how irritating they are. Ours were so puffy they were basically like sleeping with your head on a sphere.

    « Time and Again »

    I use this hotel about 20 nights a year and am seldom disappointed. The staff are friendly and efficient and the complimentary breakfast is one of the better ones I've experienced. The location is excellent for my purposes.

  • 5
    « Short and sweet »

    We were greeted very warmly by the young woman at the desk despite having to deal with a difficult couple just before us. Very helpful in directing us to some local cuisine after a long day. Our room was very orderly and our breakfast was creative and hot. Great service.

    « experience »

    amazing staff, good breakfast and tidy rooms.would definitely recommend.good location, ambience. pleasant experience. family absolutely loved it . would recommend anyone visiting st johns for pleasure or business.

    « The Staff at the hotel makes the difference »

    We stayed here for two nights on our trip to the Maritimes. The hotel appeared very upscale for a Best Western, not what one would expect and we thoroughly enjoyed our stay. Everything at the hotel met and exceeded our expectations! The front desk staff was excellent and helped make our trip a memorable one. Stacey was extremely helpful in recommending us places to visit around Saint John, Nova Scotia and PEI. We really appreciated that she stayed almost an hour AFTER her 10:00 pm shift to act as our travel advisor. We followed her travel advice and headed to the Sea Caves where we had the best seafood chowder. We went to see the Hopewell Rocks and stopped at Ingonish Beach along the Cabot Trail and Basin Head Beach in PEI, all worthwhile stops as recommended by Stacey. Thank you Stacey for your dedication, commitment, enthusiasm and genuine effort to help us with our travels. The staff at the front desk is usually what makes the difference between a good hotel and a great hotel. We would definitely look to Best Western for future travel plans.

    « ? »

    hotel was clean and stfaff was friendly and professional..breakfast area was a befuddled mess both mornings with people bumping and looking confused due to the slow toaster and the arrangement of the food...terrible order..made no sense.

    « Great experience - great location »

    Nice hotel located near every service, including restaurant and shopping center. The breakfast is good but too busy. So we don't have enough space to take our food. The personnel is great and help us to find good restaurent for lunch and diner.

    « This is NOT your average Best Western »

    Although well out of downtown, the property is near the airport and some major malls. The property is new, clean, attractive, and well-maintained by an accommodating staff. It offers a comfortable stay and good value for money.

    « Convenient stop! »

    We stayed in St. John for just one night and this hotel was a good stop for us. It was very conveniently located and close to lots of restaurants. We didn't arrive with much time to fully explore the area before we headed out for our next stop on our road trip, but we did go to St. Martin, which was relatively close. The hotel was clean and comfortable and the staff was friendly. The breakfast was also good and we were happy there was a high chair available for our daughter (often not the case at hotel breakfasts!).

    « Excellant location close to St. John's attractions »

    From the time we arrived until we checked out the hotel staff was very helpful. The bed in the room was like sleeping on a cloud, we heard no noise from adjoining rooms, and the breakfast in the morning was very good. Nothing bad to say about this Best Western Plus and we would definately stay there again.

    « A typical Best Western Plus »

    A typical Best Western Plus. The rooms are clean and everything is in working order. The breakfast could have been better. The hot options were scrambled eggs and sausages, not very tasty. Another con is the location. It is a bit far (few minutes drive) from the main city's attractions (Market square, Reversing Rapids, etc.).

    « Nice place to stay ... »

    We stayed at this hotel for one night while on our way to Boston. Overall we had a great experience. The check-in was fast and the staff nice. The room was great. Breakfast was better than on other hotels.

  • 3
    « An okay hotel »

    We stayed here after taking the ferry from Digby to St. John. The front clerk was a little grumpy but we had arrived a little late. The next morning the breakfast was ok and the pool was fun. I probably wouldn't go out of my way to stay here again but it was fine.

    « What should be expected From Best Western. »

    The rooms (We stayed twice on our Vacation -coming and going.) were both very nice. The staff was helpful and friendly. The rooms were clean and comfortable Quiet, with excellent beds. The hotel was well located. The staff, both at the front desk, and in the breakfast room were most excellent. The lady in the breakfast room made great coffee.

    « A good place to stay on your way. »

    Large room, comfortable. but a bit dated. We where on our way from Halifax to NY and choose this location for the site that it's located in. It's a big commercial site with a Walmart and a Mall near by. You can't expect too fancy hotel but it's fair and the stuff is friendly and helpful and there is a good complimentary breakfast before your next day driving.

    « Friendly staff, clean rooms! »

    Yes, this BW is in a commercial area, but it certainly offers the traveler a warm welcome and a clean room. Two restaurants are within walking distance; we tried Swiss Chalet and it was very good. The complimentary breakfast has something for everyone. I have discovered over the past five years of returning to BW that you can't go wrong.

    « Great room »

    The room was spacious and the bed was extremely comfortable, friendly staff and since they need at least 200 characters, I'll start with Mickey Mouse, Donald Duck, Pluto, Goofy, Minnie Mouse, Speedy Ganzales, Under Dog, Bugs Bunny, Tasmanian Devil, Elmer Fudd,Woody Woodpecker, Homer Simpson, Fred Flintstone, Clarlie Brown. Popeye, Rocky, Bullwinkle, sorry but that all of I can think of for now

    « Best Western Saint John »

    Just a great place to stay, clean and comfortable rooms, a lovely selection of items for the breakfast in the mornings and above all friendly staff that take time to speak to you and make you feel welcome.

    « Excellent staff »

    Stacey at the front desk was just super. She took the time to write out detailed directions to the Digby ferry, which we really appreciated. What a lovely person to welcome guests. Room was clean. The bed was comfortable.

    « Suite disappointment »

    I booked a suite several months in advance because I knew my husband and I would appreciate out own space after a long day of driving. The room had a strong odour, similar to the smell carpets have when they've been steam cleaned. It was hard on the lungs. We took the kids swimming and the water was so cold that they only stayed in about 15mins and wanted out. (There is no hot tub). Returning to the room we tucked the kids into the King bed and we decided to watch some tv in the living room. When we decided to pull out the sofa bed and move the kids we discovered the sofa bed was not made up! The spare pillow in the closet didn't even have a sheet cover. My husband went to the front desk and several minutes later they brought the bedding to us. The pad on the sofa appeared urine stained (photos included) and the sheets they brought up had a tear in them. When you pay extra for a suite and have to make your own bed up late at night when you just want to sleep, it is frustrating.

    « over night stay »

    very clean hotel & easy on/off to the highway. the staff was all friendly & helpful. the breakfast buffet has a nice variety. yesterday was Canada day ~ so everything around us was closed. but there is planet of shopping options close by.

    « Not bad »

    This place is decent but nothing to rave about . Actually I could end the review there but TA always wants more . Everything was OK . Bed , shower , room , location , price service , breakfast ; all OK . WIFI was terrible . It kept cutting out when I was trying to watch a streaming show . Made me crazy .

  • 3
    « Average Hotel, Average Price »

    Saint John, NB was a stop during our 2,000 roadtrip around New England and Eastern Canada. I can't say there was much appealing about the town itself but we were looking forward to our room at the Best Western Plus. It came with a Jacuzzi in the room! After driving for 10 hours, that sounded nice. Well, the water was gray, so we didn't use the Jacuzzi. =( The rooms were large enough and plenty clean. The breakfast was average for a hotel of it's class. We stayed at a few Best Western's during our 2 week road trip. I'm not sure what made this particular one a "Plus." It wasn't bad but certainly wasn't anything spectacular.

    « Great room! »

    We stayed two nights - spacious clean airy rooms with very comfy beds and linens. Could open window which was great and rare in most hotels. Fridge and coffee maker were good to have. Need a car to stay here. Was a 10 to 15 min drive to downtown inference centre. Front desk staff helpful. Pool looked good - smallish but clean and pleasant looking. Is on edge of town near box stores but better rooms than delta and Hilton hotels downtown. Simple breakfast included. Restaurants avail in close walking or driving distance.

    « Great hotel - Fantastic location! »

    The hotel is nicely decorated, the breakfast area is convenient. Room was a good size. The location is fantastic - easy to get to coming into the city, and close to lots of shopping, restaurants, etc. The hotel staff were very friendly and efficient. Lots of parking available as well!

    « very clean and superb staff »

    Staying here was one of the best highlights from the fresh linen and non commercial smelling sheets. What was surprising was the way the staff reassured us about not having any little buddy. They even had some coupons and advice for us on where the locals go out.

    « Returning from East Coast Motorcycle Trip »

    The location of the hotel was good for us, given the prices closer to the city centre. Just so happens a Rib Fest was just down the street at a fair grounds so we took in some local music. Good restaurant 3 Mile Rib and Steak House within waling distance even a Boston Pizza. Very quiet location and extremely comfortable beds. Overall would stay at this location again.

    « Spring Fling »

    Location is good as it is right in a "Big Box" mall area as well as the largest indoor mall in Saint John. Great location for restaurants and easy access to highways to get into downtown or out of town.

    « Not bad »

    Nice staff. Bed was a bit lumpy. Hotel a bit dated but it did the trick. Breakfast was good. Wifi speed was good. Room was right next to a busy road to a little loud. Overall I would stay again. I give it a 7/10

    « Best Part was Stacy »

    The hotel was nice, but what made it outstanding was Stacy. She had so many ideas on places to visit and things to do. Her personality made our stay at this hotel memorable. She changed or room to a quieter location, away from a room with noisy children without hesitation. Wish there was a Stacy at every hotel I stay at. Hotel is located in an area of strip malls and warehouses. Nothing attractive for me.

    « Friendly and eficient welcome »

    The rooms and facilities are fine and at the level one would expect from the brand. The desk and breakfast room staff, as well as those charged with cleaning and maintaining the room are friendly and efficient. There is nothing to deter anyone from staying here while on a visit to Saint John. Nearly there is very good access to food and other shopping, and plenty of dining choices within 5-10 minutes of the hotel. On the downside, a minor complaint is that the breakfast is only OK. It is good enough for what it is but somewhat limited.

    « Happy to it »

    My stay was as good as usual with other Best Westerns. Room was clean and spacey. Front desk was friendly and helpful. The only thing disappointed us was the little noisy air conditioner working on quiet night background, and the slow WIFI connection.

  • 5
    « Home away from Home »

    I travel frequently to Saint John and always stay here at the Best Western Hotel. It's conveniently located around restaurants and shopping areas. Accommodations, services, and staff are great. For me it's a home away from home.

    « Excellent value »

    Located on the outskirts of the city, this is an excellent value. Easy to find, modern, clean, very pleasant staff, very good free breakfast, indoor pool and a small gym, free wi-fi, and free parking.

    « Will be back! »

    Have stayed twice at this location. Easy access from hwy. Lots of options very near for extra time on your hands for shopping, dining, movies, etc. Rooms very comfortable, staff very helpful, great breakfast (hot and cold) options. You get what you pay for and I believe that the convenience, comfortability, and overall experience at this location worth my money. We will be back. :-)

    « Weekend getaway »

    Once a month I take a few days to getaway from my at home job. This hotel was totally relaxing, quiet and clean. Close to shopping, movies and great restaurants. We highly recommend this hotel for its affordability, convenience and friendliness!

    « great service »

    great service from the breakfast staff, overall clean and curtious, great spot beside shoping and not far off highway. overall price was average, wouldn't say it was great nor would I say it was low. average price, great to see staff go the extra mile and care about there guests.

    « Unless you came from 1997 in a time machine, don't stay here. »

    Room is okay, bed is soft, but way over priced for what you get. Regardless, what is frustrating is the internet connection. Remember when you got your first computer and you connected via dial-up and it took you 9 months to download one song? The Internet connection here is worse. It's like I am writing the computer code myself with an ink and quill and then having a turtle deliver it to a grilled cheese sandwich who then has to evolve the capability of entering the information, getting a reply and then handing back to the turtle to bring to me. Truly awful. If you are looking for a place off the grid where no one can reach via the Internet this is the place, like going back in time, I am expecting a tyrannosaurus to knock on my door any second.

    « Not Bad »

    Decent Hotel, nice and close to Boston Pizza, Easy to find, Comfy Beds. Half decent included breakfast. Prices are a little high, but if for business users just barely acceptable if your limit is 160.00 Easy trip to airport from here as well.

    « Good service and location »

    Was here for work for a few days. The location is well setup with lots of restaurants nearby. The gym was quite small..didn't get a chance to see the pool though. The breakfast was large and plentiful!

    « Excellent hotel, always stay here! »

    We always stay at Best Western. It has the pool, wifi and you can can a room with 2 separate living areas which we love because of the kids. They have their own space and tv. The staff there are very friendly and everything is clean and fresh. Only wish is that they had a hot tub.

    « Awesome location and place to stay. »

    The rooms were large with lots of space to move around, even with a cot set up. We all commented on how quiet it was and how comfortable the beds were - including the cot. Everything was extremely clean and the breakfast had lots of variety and everything from the juice, to breads, to the hot items were kept full and at the correct temperature. We were there to attend a family funeral held nearby, so we didn't have time to do any shopping, but from what we saw, this would be the perfect place to stay for a shopping weekend because it's pretty much right in the center of the major shopping district. The only "bump" we had was we were given the wrong wifi code at check in, but it just took a quick call to the front desk to remedy this.

  • 5
    « Great stay! »

    This was a wonderful place to stay! Very comfortable beds, very clean rooms and great staff. I would recommend this hotel. The only negative comment I would have is ther was no fresh coffee available in the lobby during check in.

    « Great place to take our grandchildren to. »

    Best Western Plus in Saint John ,New Brunswick is a great place to stay.It is close to lots of shopping and restaurants but best of all the staff is very friendly.The morning breakfast is excellent and free.We will be staying again.

    « Great Stay! »

    We stayed here for two nights and it was wonderful! It's close enough to Uptown and easy access of the highway. It was very clean and friendly, the rooms were large and comfortable and a great breakfast spread. We will definitely be back next time!

    « GREAT »

    clean, friendly, central with rooms larger than normal and a breakfast filled with bacon, eggs juice all types of bread and plenty of smiles. Free wifi and close to shopping restaurants and if on business near industrial parks.

    « Not great »

    Four families stayed for a curling tournament. Service was good but strange. We had to pre pay our room with an additional reimbursable $100 incidental charge; very old school. We were in fourth floor and chlorine smell was really bad. Pool is small. No available plugs near night stand. Bathroom is small. Furnishings are dated. Floors are uneven; dresser drawers open by themselves. Breakfast is HORRIBLE...broke fork when cutting sausage, eggs are gross and pan fries are soggy and a mush. Worst breakfast ever!

    « a quiet place after a hectic day at the hospital »

    our son was in the regional hospital having a cancer operation, we were totally exhausted. This hotel has a special rate for families that have people in the hospital . so we took advantage of this. a great clean room, great bed. nice and quiet. friendly staff. we will definitely stay again


    stayed here for our hockey tounament weekend. Service was good,bed was comfortable,staff were friendly. Elevators very slow,internet slow in rooms. The maid could of spent more time dusting and vacuming around the baseboards and under the furniture. would stay here again.

    « Excellent »

    I've been using BW chain for several years and with just a very few exceptions, all locations have been great from arrival to departure and a willingness to acomodate their guests. I've always been able to get a competitive rate and a room upgrade most times upon arrival.

    « Nice hotel in Saint John »

    Hotel was very clean, breakfast was okay (standard fair). For the price, you can't go wrong (there are other hotels that are basically the same but will charge you way more). Recommend this place for a stay

    « Good night sleep »

    Stayed here half a dozen times without any bad experiences. Close to shopping and restaurants. I will stay here usual breakfast is included in the morning. Plenty of free parking. Away from city trafic.

  • 5
    « Fabulous experience at this hotel »

    I rarely rate ANY hotel or experience with all 10's, however; this hotel was an exception to the rule. Very impressed and would return in a heartbeat! Helpful and friendly staff, along with wonderful accommodations made for a 'home away from home'.

    « Nice place to stay »

    The rooms were really nice size with loads of space. The kids enjoyed the pool. The staff was really friendly and the facilities were nice and clean. The only down fall was the breakfast. It was not good at all. The hotel is easily accessed and close to shopping and the high way.

    « Great Hotel »

    A great hotel, with friendly, helpful staff, and super clean and comfy rooms! We had a room with a Jacuzzi, and king size bed, and loved both! Really comfortable and quiet. Would recommend to anyone wanting to have a great hotel or vacation experience.

    « Great staff »

    We have dealt many time with this Best Western and love dealing with the Staff they are always friendly and will go out of their way to help you out. The hotel is an excellent place to stay , always clean and well kept.

    « Holiday made bright at Saint John BW »

    Travel on Christmas day evening was made bright at the Saint John BW with the warm welcome we received by the front desk clerk. The lobby decor was festive, the room comfortable, and the breakfast options plentiful. The breakfast room has stainless steel flatware, glass mugs and plates instead of paper and plastic. We could see that the location is great if one is in the city to shop, dine, and see a movie.

    « Excellent Service and Value for the Money »

    From the moment you step in the door to the moment you check out the service is right there to make sure your stay is excellent and that you are comfortable. The rooms are very spacious and clean and offer little extras to make your stay more comfortable. The complimentary breakfast offers a variety fo everyone and is kept full and clean. This hotel is very central to shopping without taking your car. I have stayed here three times before this time and this is the only place I stay because it is clean, efficient and the staff are extremely nice and accomendating,. Excellent

    « Basic Hotel. Friendly Staf »

    I stayed here one night on business. It was a very clean hotel. I stayed in an accessible room on the mainfloor. For the $66US that we paid to stay, it was good value. I did not try the free breakfast.

    « Nice Quiet location Near Airport »

    The room was well appointed for my business stay, with a comfortable desk chair and large desk area. As this was a early winter trip I appreciated that the room was being kept at a pleasant temperature prior to my arrival. I always enjoy the Best Western hot breakfast and was not disappointed.

    « Great Experience »

    My co-worker and I stayed at this location multiple times in 2014, The hotel is conveniently located around lots of shopping facilities (some of them walking distance) The rooms were a good size, beds were comfortable and the rooms and bathrooms were very clean. The staff were friendly and quick at checking in and out. Continental breakfast and free WiFi were great. Pool was large and clean Will stay again!

    « Comfort »

    The beds are always comfy and clean. The rooms are large enough to set a play pen up and still have room to move around. The staff is always friends and polite. The pool are is great the pool is warm and the pool area is always clean.

  • 4
    « What's expected »

    Best Western here delivers exactly what's expected. A good sized room, cozy bed, friendly staff, a good hot breakfast. Easy check in and check out. Great central location, near shops and restaurants. Can't go wrong here.

    « Well located »

    This hotel is well located nearby shopping facilities and restaurants and not too far from downtown. Very quiet. Ease of access, plenty of parking space. Clean. Good breakfast food selection and variety.

    « Quiet, Clean and Friendly »

    I cannot say enough about this hotel! Our accomodations were top notch! I was a bit alarmed by the amount of young boys staying at the hotel on the night we stayed but I need not have worried.... After some early shenanagins everyone settled in and we didn't hear a peep from them. The beds were SO COMFORTABLE! Everything was as clean as a whistle! The breakfast was ample, hot and fresh, the front desk personnel were friendly, efficient and accomodating, the location handy to all kinds of shopping and restaurants and close to uptown St John.

    « Excellent service »

    This is our second time at this hotel as a stopover on the way home. It is conveniently located minutes from St. John centre. Staff is extremely efficient and friendly. The rooms are comfortable and the beds offer the best night's sleep. Breakfast was a real bonus with lots of variety. This will be our choice for future trips. Thanks for the great hospitality and service.

    « Awesome property, friendly staff but a weird check-out policy ! »

    The hotel is located near many shops and restaurants (there is a Boston Pizza restaurant just a 2 minute walk away). There's plenty of free parking available. The staff at check-in was friendly and helpful. We received a free upgrade to a one bedroom king suite with a huge living room - thanks again ! The suite was equipped with two flatscreen tvs, a huge work desk, a couch and a fridge. The suite was very quiet, despite being located adjacent to the elevator. Breakfast was OK (average complimentary hotel breakfast). The only negative issue was during the check-out process: the girl at the front desk had to go up to our room (during check-out) to briefly check our suite in order to get our deposit back. This process took a bout 3-4 minutes (we were waiting in front of the reception during that time). We never experienced anything like this before at any other hotel - pretty weird. But all in all, we had a great stay !

    « Great hotel. Outstanding service with nice rooms »

    Stayed here for the first time last week. Service is outstanding and nice new renovated rooms. Only negative was the breakfast was a little disappointing but it is free. I will definitely be back soon.

    « Cheerful stay »

    The staff here are super firendly. The hotel is clean, the room are nice and the beds are comfortable. My company offers for me to stay at a so called more posh hotel, but this hotel makes you feel more at home.

    « excellent hotel »

    Comfortable, spotless, friendly. We stay here often when in the city. One of the best sj hotels and we have stayed at most all. Very convenient area also. They also have a hospital rate which is very convenient for people in city for appointments and sickness.

    « Wonderful!! »

    This place is great. Daniel, the clerk at the front desk, is so friendly and helpful. All the staff we had contact with were extremely friendly. The room was clean and comfy. The hotel is very convenient to many restaurants and shopping. The price is a great bargain. Highly recommend!

    « Fabulouse receptionist - usual good hotel »

    We frequently stay at Best Western Plus Hotels. They are easy to book, excellent beds, rational prices - in short dependable. Easy - nothing fancy but usually just as expected. When we arrived at this hotel we were greeted by a very friendly and helpful young woman who appeared to be handling everything by herself. She was very cheerful, polite and helpful. The following day, she greeted us by name in the morning, asked about our previous nights dinner experience etc. As we left she again was really amazingly cheerful and friendly and completely real. My husband and I would have hired her instantly. People in Saint John are very genuine and genuinely nice but this young lady was just excellent.

  • 5
    « Friendly and comfortable »

    Staying at this hotel for 2 weeks so far, I find the staff to be friendly and helpful, nothing is too much trouble. They give ideas on restaurants and directions. The breakfast is good and has choices for everyone. The room service is great always clean and supplied with fresh towels etc. I would recommend you stay at this hotel. You are able to have use of the breakfast room and microwave 24/7. The Pool has a good supply of towels and the room and water is a perfect temperature.

    « Excellent Hotel »

    The hotel is removed from the downtown area but that was not an issue for us. We arrived after spent several hours driving through some of the worst rain in the area in years. When we checked in we were pleasantly surprised to find that we had been upgraded to a mini-suite because of our BW status. The rooms were lovely - although not large, they were well appointed and comfortable. There was a frig and microwave available. The bedroom had its own TV and the bed was very comfortable. The room was at the end of the hall and was completely noise free. Breakfast was the usual offering in the breakfast room off the lobby. We were there when several youth teams were staying night - if you find yourself in that position, find out what time their breakfast call is and then go before or after they have cleared out. Competing with a hundred hungry teens for breakfast is not the way to start your day. The staff at the front desk is helpful and friendly and willing to assist you in any way they can.

    « Enjoyed our stay »

    Friendly, efficient desk staff. Nice hotel, room, decor, breakfast. Internet wifi a bit slow and cut out every 10 minutes, frustrating. 6 km to town, not too bad. Fair price. We would stay here again, recommend it.

    « Should have been better »

    For the price, the value was not there. Most expensive hotel on a 14 day road trip...well over major city rates we found while travelling. This is a mid-range hotel chain that we only use occasionally as they do tend to be overpriced in comparison to equal chains. Location is more commercial than tourist. Staff became somewhat patronizing when raising an issue and did not answer questions to clarify or correct.

    « Wonderful Stay »

    We booked this room through CAA. When we arrived, we were met by an exceptional individual on the front desk who informed us that our room had been upgraded at no extra cost. The room was large and very comfortable with a fridge and microwave and a very clean, and well presented, bathroom. The hotel is located within walking distance of a shopping mall and several box store plazas. The walk was a welcome change from the hours of driving during the day. Upon our return, we were pleasantly greeted by the front desk staff and once settled in our room, received a call from one of the staff to check on how we found and were enjoying the room. I cannot say enough about this establishment and the staff and would recommend this hotel to any and all.

    « Best Westerns in Canadian Maritimes are Great! »

    I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Saint John Hotel & Suites to anyone visiting Saint John, New Brunswickkkkk.

    « Great stay - Sept 20 2015 »

    Room was clean and well appointed. We arrived early - they let us have the room early. Service was friendly & helpful. The complimentary breakfast was exceptional. It was only one night but if we return to St John we will definitely stay with them. Great job! Definitely recommend.


Getting to the hotel ...

All directions
·From: Saint John Airport Turn left onto Loch Lomond Road. Follow Loch Lomond Road to McAllister Dr. (approximately ten minutes). Turn right onto McAllister Dr. Turn left onto Major's Brook Dr. The Best Western Plus Saint John Hotel & Suites is on the right. ·From: Moncton Get onto Highway 2 West/Trans Canada Highway West toward Saint John and Fredericton. Keep left to continue on NB-1 W, follow signs for New Brunswick 1/Petitcodiac/Sussex/Saint John. Take exit 129 for New Brunswick 100 toward Rothesay Avenue/Avenue Rothesay. Keep left at the fork, follow signs for NB-100 W/Avenue Rothesay Avenue. Turn left onto McAllister Dr. (ESSO). Take the first right onto Majors Brook Dr. (Boston Pizza)...

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