Barton Manor Hotel & Spa, BW Signature Collection

My son bought us an afternoon tea voucher we arrived and were shown to our table and given a menu , we were asked if we wanted tea we ordered it and after 15 mins brought the afternoon tea the sausage roll had raw pastry on the base, sandwiches and scones were of ok standard all the cakes we not mainly shop bought doughnuts and macarons we didn't see any staff again no one asked us if we wanted more tea , water or any drinks or if everything was ok we weren't given Prosecco which was part of what we had booked we left no staff said goodbye or even acknowledged us very very disappointed would never visit again avoid

We were upgraded to an executive room which was more than adequate and very clean. We had an evening meal at the hotel and all the staff and food were lovely , breakfast was also nice although they seemed to run out of stuff quite quickly. Not much round the hotel but was fine for what we needed.

Enjoyed a Pregnancy Treatment in the spa today with the Therapist Kelly, was very relaxing and will definitely visit again. Kelly puts you at ease and gave me a perfect massage and facial and the spa itself is friendly and calm. Reception was helpful and pleasant when I arrived to direct me to the spa also.

Booked Sunday lunch Arrived Barrier across carpark Reception ..empty Place like the Marie Celeste Sunday lunch menu ..just Beef. No relation to advertised menu.no one in Walled Garden (which has a small dwarf ) wall asked to see manager ..unhelpful..but apologetic We had bought a wine and beer =£15 no refund we left .without eating ..very poor customer service.(waiter pleasent enough) ?duty manager ineffective.advised he sort sort out incorrect info on Internet Too many better eating places nearby Very disappointing Would not recommend.

Excellent! This is the best hotel I have stayed in, in this area. The level of service was exceptional, with every member of staff was polite, professional and welcoming. The rooms were spotless, stylish, and comfortable. The food was good and hot, and exceeded expectations. Next visit is planned and I highly recommended!

Warm and professional welcome on check-in. Refurbished hotel in many ways provides a quality environment for dining. Room was clean with a very comfortable bed. Our room was above the Spa so was a little warm but a fan was in the room. Breakfast was the highlight and the gardens a pleasant place to enjoy morning coffee. There is a quite panelled room for relaxing. Recommended.

Had the most beautiful wedding weekend here with my family and friends. The rooms were gorgeous - we had the premium interconnecting rooms the night before to get ready in which were air conned and very spacious, and the bridal suite was beautiful. There was a milk fridge and ice dispenser in the corridor which was handy as the rooms didn't have fridges. The food was incredible - breakfast good quality and the wedding food just divine. Breakfast did get busy though but the staff were good at keeping up with the rush. One coffee machine was out of order so ques were big, but this can't be helped. The service was amazing by all staff. Chloe the wedding coordinator was more than accommodating during the planning stages and extremely friendly. On the day, savick managed everything to a T - what a very friendly and professional man, he was a pleasure to be around. All the staff were so happy, kind and generous. The venue itself is beautiful and kept to a high standard. The grounds are equally beautiful. Nothing was too much trouble for anyone, and we truly had an amazing experience getting married at this hotel, I would 100% recommend.

A nice hotel but a few niggles. Nice grounds, nice restaurant easy parking. I am over 80 and the minus points will only affect the older clients, but they may be a majority! I had a manor suite, recently refurbished. Great ambiance but could not really use the bathroom!. No grab handles on the ceramic bath. No mat to go in the bath. Nice walk in shower, but again no grab handles and ceramic rather then walk with floor grip tiles. Had to put a wet towel on the ceramic floor to make it non slip and useable Only other matter synthetic pillows no choise of natural fibres. Bar needs to have dedicated staff from say 3pm.If there was a solution to my comments then it should have been stated on booking or at reception. If you can sort these points you have five stars!

What an experience… Had my daughters wedding here on Saturday. We could not be happier. The fabulous staff made the whole day amazing from start to finish. Felicity on reception was so helpful & pleasant. Naomi with all her organising was fab, Alan the toast master was a legend. Rachel and every member of the bar & waiting staff were so much fun & Shelley was simply the best , the day was made so much better by her brilliance, give that girl a payrise. We loved her . And we can't not mention the chef , the food was amazing & we even got him out to join the conga.. i do not have one single complaint in fact, can we do it all again please .

One night stay 2 x twin rooms. Booked here to break up a journey Initial impressions from outside the hotel is stunning with well kept gardens. Inside the lobby area is bright clean and well furnished. Reception staff were pleasant enough Both rooms on the second floor 217 and 209 217 was the nicer of the 2 clean today and well presented Coffee machine etc etc in room Bathroom spotless in both rooms 209 was a bit more lived in the carpet didn't meet the wall by the window some stains on carpet and the wall has clearly been filled in quite a large area so looked a bit off. Had dinner which was good staff were friendly only negative I asked for my burger well done and it wasn't. The burger was very thick and actually off putting. Everyone else enjoyed their meal I didn't say anything as didn't want to be that person Breakfast was good just enough of choice of hot and cold items. Coffee machine was a bit of a puzzle trying to figure out how to get hot water for tea. We had a nice enough stay as was only one night Would stay again

Good location, sewage smell thought out the corridors, used the pool which is dirty and heavy with chemicals - zero visabilty under water even with goggles.

Fantastic last minute stay at Barton Manor. Wasn't able to get away on my actual 60th birthday due to work commitments and as hubby had a hospital appointment on the Saturday at Preston hospital we decided to make a night of it. Great choice. Lovely hotel. Great bedroom, spacious and comfy. Leisure facilities are great. Food was amazing. Already planning our next stay to include some treatments in the spa. All of the staff were smiling and helpful. Just wish we'd found it sooner

Stayed with my family for one night. Wouldn't return or recommend - due to several factors. Poor quality for the price - straight away at the reception area when checking-jn there was a pungent sewage smell. Booked a king suite was allocated an executive suite due to the suites being above function room and noise from a wedding. However wasn't advised of this and was only offered a discount off original price when I questioned the room. Reception manager was kind and understanding advised no suites available now but would reimburse us. But I can't help feeling annoyed that had I not questioned it they would have gladly charged me the extra without admitting the downgrade. Rooms are clean and well presented however there are parts of the hotel that have a certain Old' smell and need to be modernised. Breakfast was good but basic and not a lot of choice. Tasty however. Staff were friendly and helpful. Had a snack and drinks on terrace - lovely sandwich and excellent service. Nice area and rooms were very quiet at night. Wouldn't recommend this place due to the issues with our room. You book and pay for a suite thats what you expect. Not an initial downgrade without being notified or compensated. Some public areas smelt old and need updating.

I recently had the pleasure of staying at Barton Manor Hotel & Spa, and I can honestly say it was an exceptional experience from start to finish. The spa treatments were absolutely wonderful—relaxing, luxurious, and carried out by highly skilled therapists who made me feel completely at ease. It was the perfect way to unwind and added a real touch of indulgence to my stay. My room was immaculate, beautifully presented, and maintained to an extremely high standard throughout. It's clear that cleanliness and attention to detail are a top priority here. What really made the experience so memorable, though, was the staff. Every member of the team was warm, welcoming, and genuinely attentive. They went above and beyond to make my birthday extra special, even leaving a thoughtful gift in my room, which was such a lovely surprise. To top it all off, the food in their award-winning restaurant was simply outstanding. Every dish was beautifully prepared, full of flavour, and presented to perfection. Dining there was truly one of the highlights of my stay. I would highly recommend Barton Manor Hotel & Spa to anyone looking for a luxurious, relaxing getaway with exceptional service, fantastic dining, and first-class facilities. I can't wait to return

We absolutely loved our stay at Barton Manor, after a epic drive from Plymouth we were weary travellers who needed a bed for just one night but the whole experience from checking in to leaving the following morning felt like a lovely mini break. We checked in, went for a swim and sauna/steam room, ate the most delicious meal in The Walled Garden, slept very very well in very comfortable beds. Breakfast the next day was buffet style, unhurried and delicious, perfect really. Quick check out and we were on our way again. Couldn't fault the service, the vibe of the hotel or the value for money in my opinion. The rooms and facilities were spotlessly clean. The prosecco was also really lovely. Elizabeth who worked behind the bar was a breath of fresh air, and the long journey faded quickly. Though all staff were actually welcoming and nothing was too much trouble. We can't wait to come back, a little oasis on our way up North that broke up our journey nicely.

Here's a polished version of your review that keeps your tone but makes it clearer and more impactful: We ordered lamb chops (requested rare) and battered haddock. Unfortunately, the lamb arrived medium-well, and the haddock didn't seem like haddock at all—more like pollock. Both dishes were served with chips that were clearly not homemade, coated in a strange crispy covering. The red wine jus was oddly mixed with a sweet mint sauce, which didn't work at all, and the mushrooms were served cold. Overall, the meal was very disappointing. To make matters worse, the restaurant manager never came to check on us and was overheard loudly using inappropriate language toward staff, which felt unprofessional and uncomfortable. For dessert, we had sticky toffee pudding, which was just okay, and a hazelnut crème brûlée that was overly bitter. At £67, it wasn't outrageously expensive, but the quality simply didn't justify the price. You could easily get a better meal at a high street pub. Sadly, we won't be returning—definitely not worth a visit.

We had a really lovely experience at Myd Rasul Spa. The whole spa visit was excellent from start to finish. You need to bring a £1 coin for the lockers, which was good to know in advance. We used the pool, steam room and sauna — everything was very clean and it wasn't too busy as we visited on a Tuesday for my husband's birthday, which made it feel even more relaxing. The afternoon tea was amazing, especially the scones which were absolutely delicious. There was so much food that we couldn't finish everything and were able to take the top layer home. The prosecco was lovely and crisp and made the experience feel extra special. We didn't have any treatments this time, but would still highly recommend the spa and afternoon tea experience. A really enjoyable and relaxing visit — we'll definitely return!

First came here in Feb 2020 just before the pandemic and have to admit I was disappointed.both times we had a dinner, bed and breakfast deal. The room was in the coach house situated right on the main road so the view wasn't great and it was noisy with traffic also no soundproofing at all so you could hear neighbours coming, going, bouncing up and downstairs and slamming doors clearly. There was a fridge with complementary fresh milk near the entrance hall and what I think was an ice machine, but didn't use that. I thought that was a great touch as the pacet milk is never pleasant. The room itself was modern, clean and cosy. Decent TV and a Nespresso machine as well as a kettle. Bathroom was basic but functional. Had trouble with hot water, couldn't get it hot out of the sink unless the shower was on! Bed was comfy and sheets nice, white cotton. Dining experience is the let-down sadly. The offer of bed, dinner and breakfast meant choosing something off a special menu "Table de Hotel". We arrived and was greeted my a friendly member of staff. The restaurant wasn't busy, it was probably half full or less. We were shown to a nice table but told that inexplicably they didn't have a copy of the menu we were supposed to order off. She told us we could have £24 off the main menu. I found the menu on the website as it didn't look like 24 quid would go very far for supposed 3 courses! Started with soup, which was lovely. Partner had a garlic flatbread which was fine. Mains I had chicken breast. There wasn't much option but I'm not complaining as I thought the package price was reasonable. My chicken was cooked well and came with fondant potato and carrot and bok choi. Partner had a burger and I thought it looked disgusting, I wouldn't have accepted it. It looked undercooked, soggy and wet. This morning he said he was glad he had already had 2 pints of Guinness to get through it! Dessert: Sticky toffee pudding, delicious. Now here's where I'm really disappointed. Last time we came I had such a great memory of wearing white robes (which have now been removed) and having breakfast in bed with a delicious cooked breakfast. Sorry to say this service has really suffered. Last time the food was beautifully cooked and covered with lovely cloches. This time, it was late to arrive, we had to call reception to see what was happening. It eventually arrived covered in tin foil. Missing bacon, the eggs were rubber, the black pudding rock solid. The "toast" was stale un-toasted bread. Coffee was cold. I think they had forgotten about us and went to see what was left at the buffet To top it off there was a black hair swimming in the grease of the mushrooms. Room 4/5 Dinner 3/5 Breakfast 0/5 Won't try here again I don't think. Will add photos from 2020 breakfast and today's offering!

We arrived and was sent across the car park in terrible rain lashing down to find our room in an extra building there was no sugar or milk in room there was a fridge in the hallway but the milk was off and lumpy, after we checked in we was told the pool was too busy and they now charge £10 per person when it's usually in the price, breakfast was cold and basic restaurant furniture needs updating but I guess all the money went on the wellness extension which we also wanted to book but the slots were 2 hours apart at 3 and 5 4 hours after we had to check out

We did the spa & afternoon tea package @ £50. We had a lovely afternoon in the pool (sauna & steam room too) - staff member at the spa reception was lovely. Robes, slippers and towel are provided. We then had a lovely afternoon tea in the restaurant - I am vegan and they made a vegan one especially. The staff were also lovely there too. There was no rushing us and we had a lovely leisurely afternoon. 😊

What a great hotel to visit. We were warmly greeted and from then on everything was excellent. A family group with three children who enjoyed using the pool for a couple of hours. We had booked 3 twin rooms and they were all clean modern and comfortable. We appreciated bottled water, coffee machine and bottles of fresh milk from a fridge on the corridor. At dinner, again our server couldn't have been more friendly, we were made to feel welcome and valued. Plenty of choices on the menu which accommodated 2 vegetarian and one GF Breakfast is a comprehensive buffet and again a wonderful member of staff offered to bring the children hot chocolates when the adults ordered coffee. Nice grounds to wander in and nice to sit out when it's warmer. Really couldn't fault our stay and would definitely recommend.

On arrival at the hotel, excited for my spa treatment and access to pool, sauna and steam room, i was left deflated. The pool complex was obviously an after thought with poor access and poor changing areas. You could either trapes through the hotel, going up and down stairs or walk through a bar area, go outside, up more stairs, walk quite some distance if you struggle with mobility. Then in to a cold entrance only to have to then try and gain access by going up more statirs to the spa reception for them to then let you in to the changing rooms. A shared space with only about 10 small lockers, 2 changing rooms and 2 showers. The sauna would struggle to get 4 people in with no water bucket to maintain the sauna experience. The steam room was bigger. The pool was on the small side with an undulating floor so depth for swimming was difficult. A rounded area to the side looked like a jacuzzi but wasn't. The atmosphere was cold and the views from the pool were over a garden but into a house. Just disappointing really. As a disabled lady who had already struggled to get to the spa facilities I asked the distracted reception staff,distracted in that half way through a conversation walked away to answer a phone! To then come back to me to ask me again what I needed. Of course I had to pay extra for a more accessible room. When I got there, the room was lovely. No complaints at all. I booked a table in the restaurant , the menu looked great but im afraid the food was underwhelming, Lancashire hotpot with hardly any lamb buts lots of carrots and a sweet that look as though it had been plated up for hours, even the strawberry on top looked sad. Looked great but looks aren't everything. Breakfast was average at best. The fryers obviously needed to be change the oil, the selection was messy, the layout was rubbish lukewarm and well, just looked uninviting. I got one small pot of coffee, never got asked if I needed anything else, or if i needed anything, just very disappointing. I'm sure others have received better service and had a better time but on this occasion I just didn't. Maybe because I was on my own but won't be wasting my money there again.

New wing of bedrooms are nicely finished and were very clean. Pool and gym are both well equipped for a hotel and plenty of parking. Bar area is small but generally no complaints - nice, fairly-priced option if you are looking to stay in the region.

Great Hotel, very friendly staff and a great standard throughout the stay, we were only there for one night but ate in the restaurant and used the spa facilities... the choice and quality of food was great and the value for money was also very good. All the staff in both were very attentive and very customer focused. The room itself was very clean and well presented. (Room 201) is at the end of the corridor on 2nd floor.. ideal for the spa too and jutlst down the stairs. My only criticism is the buffet style breakfast isn't my 1st choice but again the quality of food on offer was awesome. We will be back for a longer stay next time we are in the area. Mercer

My daughter booked the two of us in for the spa experience with afternoon tea as part of a christmas gift. The spa experience was fabulous, the therapists and facilities were wonderful and i enjoyed a facial with a top up back, neck and shoulder massage. The afternoon tea on the other hand was a very big disappointment and spoilt the experience. There was a tart which neither of us could fathom the taste, it could have been lemon or custard, tasteless, old soggy pastry. The scones were so stale, when i came to cut one it just crumbled and was as old and hard as a biscuit. The macaroon was bought in, the sandwiches had been left out and the ends were dry. Absolutely awful afternoon tea!! I have given 4 stars purely for the spa and therapists and for their side i'm sorry i couldn't give five stars because they deserved it. As we are pretty local we won't return or recommend

I visited Barton Manor for a wine tasting evening which was a fun evening and the cheeseboard was delicious! I stayed overnight and the room was newly refurbished with a very comfortable bed. During my visit. I made use of the pool steam room and sauna and left feeling completely relaxed and refreshed for the evening ahead. Overall, a fantastic experience I would recommend Barton manner for a relaxing stay and definitely look out for the special events like the wine tasting.

Recently stayed at Barton Manor for the wine tasting experience, fabulous night had so much fun...not only did we get to try some lovely wines, we got served an incredible cheese board and hot buffet. The hosts were informative, funny and extremely friendly. Amazing value for money! The room was beautiful, clean and well stocked with everything we needed for a comfortable stay, the hotel staff throughout our stay was very accommodating, friendly and polite, nothing was too much trouble. Highly recommended and will definitely stay again.

Had the pleasure of attending a wine tasting event on Tuesday, was such good fun and the hotel team were amazing, the room was amazing I stayed in the new block. All of this fun was had after a leisurely swim in the pool.

Was lucky enough to stay in one of the newly opened rooms, which was excellently appointed. Attended a wonderfully entertaining wine tasting evening, great food, great wine, great company...cant wait for the next one.

I attended a wine-tasting evening at the hotel on a Monday in January. Didn't know what to expect as I had never attended one before. What a brilliantly run event. We tasted 7 wines, red, white and rosé, and the fun element was guessing who was telling the truth about the description of the wine tasted. They brought out a cheese board after the 3rd wine, and I don't think I've had a cheese board like it, simply stunning, lovely local cheeses, quince jelly, grapes, celery, biscuits. On top of that, they served a hot buffet at the end, which was an added bonus. Thoroughly enjoyed it and will definitely go back, probably with more friends next time.

We recently stayed at Hotel Barton manor, part of the Best Western hotel chain. Below are our thoughts from a one-night stay. Pros Hotel grounds and entrance:The grounds were lovely and welcoming, providing a good first impression at the reception. Dinner experience:Dinner was fantastic. We enjoyed a two-course meal with drinks, and the service during dinner was excellent. The staff were very helpful and attentive. Breakfast:The breakfast buffet offered plenty of options, and the food was really nice. A dedicated staff member did a commendable job despite being busy. Cons Check-in experience:We arrived at 2:50 PM, and were told the room wasn't ready despite 2:00 PM being the official check-in time. This was disappointing given the price and what was included. Room quality (Bridle Suite):Initially, the room looked nice, but the condition did not match the price: The room was dusty. The bed consisted of two singles pushed together. Tea and coffee amenities were not stocked. A disposable vape and a hair clip were found near the bed. The bathroom contained hairs, suggesting it hadn't been cleaned properly. Glasses had toothpaste on them and were dirty. Value for money:At £280 per night (including breakfast, dinner, and late checkout), the room's condition did not align with the price. Overall impression Overall, I would rate this stay 4/10. The dining experiences were a clear highlight, and the restaurant and breakfast staff were friendly and capable. However, the room cleanliness and the delayed check-in significantly undermined the stay, making it unlikely we would return to Barton Manor. Tips for future guests Confirm room type and cleanliness expectations before arrival, and request a room with a proper bed configuration if you don't want two singles pushed together. Check-in times and potential delays with the front desk in advance.

Lovely spa day with treatment and afternoon tea as a birthday treat for my daughter lovely staff great service we will return *****5stars

Excellent return visit lots of improvements . We stayed late last year and our experience like some reviews wasn't the best. However we returned at the weekend for 2 nights and had a really wonderful relaxing stay. From arrival we had a friendly greeting and everything explained to us. I was concerned it may feel a little awkward from our first visit as I am autistic but it was the opposite as it all felt familier in a comfort way and we never felt like we were being fussed over which really helped me relax and enjoy it. The room was beautiful and although the heating was on a bit too high we soon figured it out. Room had everything you need and if you forget anything reception have bits they can help with We had food in the restaurant on both evenings and service was great on both nights all the food came out hot and was very tasty. The only suggestion we both agreed on was the ice cream had lots of ice crystals in it. I'm not sure if that was one batch or just needs to be changed to match the rest of the quality. Breakfast was equally good and all the staff members were efficient and friendly. We managed to use the spa and found it to be in good working order all the lockers were working and had keys and bracelets. Just need a £1. You do need to book the spa in advance at reception and collect towels there. Spa has pool, sauna, steam room , gym, and some seating. There is a water station in the gym put not in the pool area so take your own in if only using the pool. There are also other services and my partner booked in for her nails done and was pleased with the staff member and the result. The night reception guy was really nice and we chatted to him both evenings as the hotel was pretty quiet but still had a good few guests just not your full throttle due to after Xmas which suited us. We like to attend the theatre so Barton Manor is a good place for us to stay and would happily recommend it to anyone wanting a nice break or somewhere 25 mins from Blackpool out of the hustle and bustle. Thankyou to Andrea and the team for having us back and we would love to visit again in the coming year and will be checking for shows and package offers and will return .

Extremely disappointed with our stay at this so called 4 star hotel. Firstly, the disorganisation of the hotel's booking system is very unprofessional. We booked an additional night onto our original booking, and the hotel had no note of this on their system despite it being paid for. This back and forth conversation lasted approximately 20 minutes whilst we provided various forms of evidence. The weird layout of the hotel is questionable at best. To gain entry to our room we had to dodge our way through a crowd of roughly 16+ guests at the bar area, which inevitably created a noisy environment for our hotel room. Upon entry of our room we noticed stained carpet, rubbish left on the floor, a hole in our duvet cover and unclean mugs. This was surprising for a supposedly new room in the hotel. When checking in at the reception we asked how we can use the spa. We were advised we could return to the reception at desired time, pay and continue onto the spa. However upon following these instructions we found this not to be the case. Returning to the reception we were then advised that we would require to book a slot in advance, which meant missing out on the opportunity to use the spa that evening due to the incompetence of the reception staff. We did manage to use the spa on the second evening, which to our surprise was a mixed changing room for both genders and children. As a woman being surrounded by naked men and children in a changing room at the same time was enough to make me not want to use this hotels spa again. I'm actually amazed there's no legalities in place preventing this from happening (naked men and young children mixed is unacceptable). Due to our disappointment with the hotel and negative experience with the staff we decided to come home a night early. I reached out to the hotel with my concerns to which I received an email from Kajal Jadhav (reception manager) suggesting I've fabricated my complaint. Kajal then went onto claim that we were merely at the reception for 5 minutes from 15:35 - 15:40, which is impossible since we didn't arrive at the hotel until 15:40. Thankfully I have obtained evidence of our arrival time which disproves Kajal's claim of us fabricating our wait time. I'm yet to see any evidence backing Kajal's (false) claims. Overall, if you're looking for a four star hotel with good service, look elsewhere, because you most definitely won't find it at this hote. A special shout out to thank Kajal Jadhav for your unprofessional manner. Maybe a change of career would be advisable.

Worse night ever, meal was terrible, not hot, cheesecake looked like it had gone dry and a lady next to me said her sticky toffee pudding was terrible. Very loud music which you expect, but to have two very loud singers on while you are , was horrendous, couldn't talk to our friends, and £35 for four drinks was scandalous, half of people looked like they had been for a drink elsewhere first, knowing drinks where dear. Dress code was not acceptable, jeans, and trainers. I believe it has changed hands, it's been years since I've been, always went from work for their dinner dancers, always had a brill night, there was even a bouncer, standards have certainly slipped, never again. We left at 10.00.

Great hotel and very nice staff that make the stay welcoming. Pool included in room so no extra fee to pay. Evening meal was excellent

My stay was made by the brilliant care and service of Natasha on Reception. She went above and beyond to help with some issues arising during my stay- she is an asset to the hotel. Thanks again, Natasha!

All the staff that we meet were all great, on arrival there was a security barrier that allowed us to enter the carpark. Once parked the building was clean & tidy & very welcoming. We were allocated our room which turned out to be a new room with walking shower & superking bed. We had to pay £10 each to use the spa. The spa was very dated, we received a towel each but no gown was offered, there was a couple of cubicles to change. The sauna was fairly hot, steam room good, the shower on the pool area was not working & the pool was cold, there was no jacuzzi. We ate in the Walled garden were we sat it was cold (luck had it hubbies jumper). The burger chips onion rings were all good especially all served on hot plates. The next day breakfast served befween 7-9:30 am was OK but nit hjt enough. For what we paid for the 2 nights I would find somewhere else. I booked the spa for a special treat that certainly didn't work for us

Myself and husband enjoyed an overnight stay in the new rooms with the balcony the room was beautiful the bed was amazing we had a fabulous sleep . The spa lovely enjoyed a lovely back masssage which was just what I needed amazing The evening meal delicious great staff great food and tasty breakfast all fabulous .

Last minute booking on a wet and windy Saturday, we came across from West Yorkshire for a night to get away from the builders at home! We could not have been more pleasantly surprised. Great value for DBB in a beautiful new room with a balcony, overlooking the garden. Dinner was excellent and the package included a bottle of wine as well. The singer in the restaurant, Matthew was fantastic and we thoroughly enjoyed dancing to his hits list. The room was extremely comfortable and well appointed, very clean and clearly well looked after even though relatively new. All the staff were very helpful and attentive, nothing was too much trouble and they all tried to make sure our stay went well. Breakfast the next morning while buffet style, was again well presented and very enjoyable. With reasonable bar prices thrown in, we will definitely be back and thank everyone for a lovely visit!

We booked a meal for my Aunties 90th birthday. We were charged £200 for a private room but were sat in the main restaurant. We all had to order the same meal because there were 15 of us. The service was good but the food was sub standard. One of our party sent their beef back and received another plate that was no better. Because the rest of us didn't send our meal back it was deemed as it was okay even though we all complained to the waiter at the end! Hardly anyone ate a full meal as the potatoes and carrots were hard and the beef would have made some good shoes. The soup and sticky toffee pudding are good though! We have complained but nothing has come of it and no offer of a refund for the private room we didn't get! Drinks were very expensive too. Such a shame as the hotel and restaurant are very nice. Some people stayed overnight and had no issues with the rooms.

Reception staff were efficient and helpful. New wing of rooms are clean and modern. Dining room is spacious and nicely decorated whilst gym and pool are useful facilities to have onsite. Internet in hotel is very unreliable and dropped out a number of times during business calls. Lots of traffic around hotel so slow to get in and nowhere local that you can walk to for shops etc… Plenty of positives but poor internet & heavy traffic outside hotel detracted from an otherwise decent stay.

Just back from a family wedding at the Barton Manor Hotel & Spa and what a lovely experience. From arriving to leaving every staff member we encountered was welcoming, friendly and happy to help. We stayed in room 121 on the first floor and although it was very compact/small it was clean and provided everything needed for an overnight stay, the bed was comfortable too. Only niggle about the room was the dripping noise from the guttering which I think may have been due to the heavy rain. The wedding venue was lovely, I thought the way in which the bride and her father entered the room for the ceremony was beautiful and emotional. Food was nice, drinks reasonable, DJ excellent, a fun time had by all.

From start to finish, my stay at this hotel was riddled with frustration and poor service. The staff were shockingly incompetent—unable to identify basic drinks and served drinks in completely inappropriate glassware. I requested table service three times, and only two of the three items arrived. The third came 20 minutes later, incorrectly, and the waitress questioned whether I'd ordered it. To make matters worse, the bill was wrong, and when I pointed it out, I was interrogated about how I paid. It felt less like hospitality and more like being cross-examined. The leisure facilities were no better. I had to wait three hours to access the pool, and the shower for the sauna and steam room was out of order. Guests were exiting the steam room and heading straight into the pool without rinsing off—unsanitary and unacceptable. The entrance area was equally unpleasant. Other guests were smoking right outside the doors, and glasses were left scattered around the entrance, giving the whole place a neglected and unwelcoming feel. This hotel clearly lacks basic operational standards and customer care. I won't be returning, and I strongly advise others to look elsewhere.

We went to celebrate my daughter's 21st birthday. The leisure facilities were nice , look exactly as the picture. No bubbles in the jacuzzi bit but did have heated relaxing beds. Staff lovely. Treatment excellent and a fine afternoon tea.. nice presentation and felt looked after.

I stayed at Barton Manor Hotel (BW Signature Collection) and was extremely disappointed. • Our first room (18) was unbearably hot (24.5°C) with broken air conditioning, pubic hair in the bed, a broken TV remote, and a TV that didn't work. • I was moved first to Room 125 (also overheated at 22.5°C), then finally to Room 222, which had working air con. This was described as a “free upgrade,” but in reality, it was the only usable room. • The restaurant food was poor: greasy tempura prawns, a small battered fish sold as “Fleetwood Haddock,” and noodles that were so sweet they were inedible (I'm diabetic and the menu gave no warning). When I complained, the chef dismissed it, saying “nothing wrong with his food.” • When I raised all this with Duty Manager Sovic, I was told the General Manager, Andrea Burton, was unwilling to do anything beyond deducting £30 from a meal bill. I live locally and had hoped to use this hotel regularly when visiting family, but management showed no interest in retaining our custom. Looking at TripAdvisor, it's clear that the GM only responds to positive reviews and ignores complaints – exactly what I experienced. Sadly, I cannot recommend Barton Manor Hotel. My booking was £232, and I left feeling badly treated and very let down by both the standards of the hotel and the dismissive attitude of management.

I really like this hotel and will continue to stay here. My only issue is the time for breakfast. It says breakfast starts at 6:30am, it doesn't, I've stayed here twice and across those two days it's been 5 nights, that's 5 breakfasts that do not start at 6.30am I understand that most guests don't take breakfast that early, then I'd suggest amend the times to say it starts at 7am

Plus points Lovely hotel staff very helpful and polite very clean. All breakfast ingredients was good quality and a lovely atmosphere Negative points Toilet in the bedroom had a drip which made the continuous noise No Jacuzzi or water fountain in the pool area

Lovely relaxing stay! Really nice hotel and spa, facilities are excellent. Breakfast choice was great. Will definitely be booking again soon.

This is a very smart hotel. A wedding was taking place in the grounds when we arrived, which did mean we had lots of wedding guests wandering around but we had no disruption from the reception. The grounds have a nice garden but can't decide if it's being run down or being improved? A bit more weeding and planting and it will be terrific. How about some tall trees to mask the development at the end? The rooms are modernised but despite making over the bathrooms they've kept creaky glass fibre bath which means a high step up and the shower is pretty rubbish. Odd. Air conditioning only in upper grade rooms but we had a fan, which was fine. No plugs/usb beside beds. Dinner was very good standard apart from clueless barman who pre-uncorked wine and dumped it on table with cork pushed back in before sauntering away. Youth employment scheme? Breakfast selection was good but food containers aren't heated so everything lukewarm.

I held my wedding at Barton Manor. Being sold the fairy tale wedding i could only dream of i had high hopes for a weekend filled with love and laughter. We arrived the day before to set up the venue and that's when what I can only call 'my nightmare' began. Myself and my daughter were instantly given the wrong room. The bridal suite was part of the wedding package we booked. When we highlighted this to reception we were put in a similar room to the first with no bridal suite. When the groom arrived and challenged this with the hotel. It was brought to our attention the bridal suite had been double booked with a couple who intact were not holding their wedding in the hotel which meant despite being promised exclusivity I was pushed out to second best. Second best in my case after ongoing debate was joining rooms to enable enough space for my bridal party prep in the morning. With this ordeal I continued to set up for my wedding. The tables were filled with dirty crockery and cutlery which is unacceptable in a hotel that claims such high standard. Never the less we tried to carry on our celebrations as our guests arrived for a pre wedding meal. The night manager that night refused to address the groom and at one point stopped pouring the best man his drink mid pour, 'told him off' and stropped and walked away! Our day was beautiful due to our guests and the love that filled the venue however the stale taste left from the issues continued to grow. There was one member of staff on a bar to accommodate over 50 people. Glasses not being collected and a room quickly being filled with dirty glasses. Guests waiting for a drink at an empty bar for a substantial amount of time including myself. At our meal which was advertised as unlimited wine through the wedding breakfast, the staff policed this by only walking round the room twice. At many occasions guests and myself attended the bar and paid for drinks. This is hardly unlimited wine. During the evening reception the GM appeared to address the grooms concerns. Myself and the groom were pulled away from our guests to sit with her for around 20-30 minutes while she gave no explanation or rectification of the issues we were encountering. The following day there were many guests left paying for breakfast after being told it was bed and breakfast. Upon check out, a rolex watch box had gone missing from the room the groom stayed in the night before. This box included certificate of authenticity etc. There has been no sight of the bright green box in the hotel. If it wasn't for the atmosphere and love shared by my guests I would deem this a wedding from hell. No bride wants to feel second best let alone non important on the biggest day of her life. We used life savings to ensure we had a perfect day and I feel disheartened to say we wasted our money, the way our guests and ourselves were treated over the 3 day period was appalling to say the least.

The hotel room was clean and very comfortable. The staff at reception were very helpful. Breakfast / dinner was ok, but not many vegetarian options. I suspect the pickled goose over the road (which was closed) would have been better for dinner. The highlight of the stay was the SPA treatments. The spa ladies were just fabulous.The whole body hot stone massage and hydrafacial were amongst the best I've ever had - and this is the reason for the 4 star review [otherwise I would probably just have given 3 star)

Stayed here as part of a birthday celebration for a dear friend. They put on a fantastic event for him and the food was amazing. The hotel itself is lovely however the room I had was not in the main building which was not a problem but they had cleaned the room and left the dirty bedding and towels on the floor outside the room. I really thought these would be cleared away while I was at the party but was disappointed to find them still there when I returned at the end of the evening. However, not to let that spoil what was a pleasant evening I got up early for a morning walk to find them still there !!! Not happy - it was around 6am and I was planning on staying for breakfast but that really put me off - this missing attention to detail says more than they realise. I decided to leave early knowing I could pay via booking.com. This is the first time I have experienced dirty sheets and bedding left outside a room.

Really disappointed with our experience here for a wedding. Our friend had booked the bridal suite as part of her wedding package to then be told it wasn't available and had been double booked by someone who hadn't even got married there!! Thousands of pounds were spent over 3 days by the wedding party and this massive error and lack of communication put a dampener on the wedding evening. Staff did not attempt to resolve this issue and just kept saying they understood their frustration. For a wedding there seemed to be a lack of staff, no one collecting glasses, one staff member on the bar and drinks being served in any glass available. The staff that were there couldn't direct us to breakfast or the spa as they didn't know where they were. The food was frozen and dry. Sauces and extra gravy bought to the table after everyone had nearly finished. The room was comfortable and clean but no shower-gel in the dispenser. No coffee cups or hot drinks in the room. Extra charge for breakfast and extra charge for the spa (pool and steam room) Overall the wedding itself was stunning and everyone made the most of it as it was about the friends we were with and celebrating the bride and groom but everyone is so disappointed and upset for them that they just had a bog standard room! I wouldn't recommend this venue for a wedding.

Booked on Time Out Thursday Deal, which included use of spa, Dinner with complimentary bottle of wine and full breakfast. Absolutly nothing to fault. Friendly and efficient staff on arrival with excellent customer service, polite and attentive staff throughout our stay. Room was upgraded overlooking the beautiful walled garden and was excellent with good facilities, comfy beds and was spotless. Dinner choice was excellent as was all of the food, staff and Hotel. Highly recommend!

I just wanted to write in to say how impressed my wife and I were with Suhaila, one of the reception staff at The Barton Manor Hotel, who is a trainee and who had only been working with you for four days when we arrived on Saturday (2nd August 2025). Just to put things in context here. My wife and I ran a very successful training and consultancy company for over thirty years so our feedback here is not just personal but based on our professional knowledge and experience. We also know how difficult it is for employers to find and keep good staff these days too. Suhaila's customer service and communication skills are exceptional, especially for someone so young and with only four days experience in her role at the hotel. We were greeted with a warm and friendly natural smile on arrival which (after a long days driving) was comforting, reassuring and very pleasant, which to us, demonstrates that Suhaila is a natural people person, but in a professional and polite way and her ability to problem solve and seek advice from more experienced staff whilst checking is in is also commendable. As a front-line member of staff who will be the first point of contact for many people arriving at the hotel, Suhalia has a natural ability for her role (which no training can teach) and as such we really feel that she is an asset to the organisation. In contrast, we recently stayed at another hotel where we were greeted by a member of the reception team who sadly displayed a contrived smile on arrival followed by very poor communication skills, lack of eye contact and a 'computer says no' attitude that didn't go down well with us at all and will result in us not staying there again, which is lost revenue for that hotel. In summary, thank you to Suhalia for her courtesy, kindness and professionalism, which will result in us staying with you again and recommending your hotel to others.

I popped in to have a look round and see if I could eat there, the atmosphere was very tense, staff were not smiling. The hotel manager, short and nasty, I know as I could tell the way she was giving a member of staff a lecture in the most unprofessional manner. I walked out leaving a sign of relief, and didn't looked at the menu and no staff around to ask me if I needed any help. That place is dead. It wasn't when the topping family were running it. It was packed!!!

We booked afternoon tea in the Walled Garden at 2:00pm on a Sunday afternoon..It was empty apart from 2 of us. The waiter obviously wasn't expecting us, And put us on a table that was set for breakfast..Mugs not cups, knives and forks, dessert spoon , a bit odd. The food arrived, the sausage roll , Lancashire cheese on toast and sandwiches were delicious..The scone was stale, and tart au citron was soggy.. So not brilliant. The second waiter was lovely and cheerful.. But probably won't go back again

Absolute shambles of a stay avoid at all costs, booked a last minute night away after visiting the local flower bowl. I paid extra for the breakfast package and a further £10 per person for 90 minute access to leisure facilities that were filthy, freezing and barely big enough to fit 3 people in if your lucky enough to be on the smaller side of the scale. Breakfast service was extremely slow, waited 15 minutes for coffee to be brought to the table with no milk, the waiter spilt the coffee all over the floor which he then left for me to clean so the elderly couple sitting next to us didn't slip on and then waited a further 15 minutes for eggs to be brought out by which point everything was cold and inedible. I decided to let this go to it it down to maybe they had been winding down from busy service and headed back to the room, my boyfriend was getting changed for us to go and use the leisure facilities and was naked at this point when house keeping decided to just waltz in not even knocking which left my boyfriend mortified. Although the receptionist was lovely and very apologetic the management staff are still to respond to my complaint over a month later other than to offer a trip back to use leisure facilities which I have declined. I would struggle to rate this a 2 star let alone a 4 I advise to book elsewhere.

This is our second visit and we're still here at the moment because we've extended our stay. I cannot understand any bad reviews as our experience has been fantastic. The staff have been amazing with us. They've gone above and beyond. The breakfast has been lovely and the staff amazing. It's totally relaxing, we're working from here, we had a problem with our phone signal but they've managed to give us a work station that was available which has been brilliant, I can't thank them enough for their fabulous hospitality. I would definitely recommend a visit here. The reception staff have been brilliant with us too. Thankyou Barton Manor

I came for a spa day and overnight stay to celebrate special birthday with my sister, Reception staff were friendly and welcoming especially Julia who helped us a out a couple of times. The spa was quiet which we prefer as we could enjoy the facilities without having to wait for someone to be done. We booked the Ultimate spa package so also received a 2 course Lunch and 3 treatments. we had a full body massage, Facial and a pedicure and left extremely relaxed. We stayed in an executive terrace room. which opened up on to the wild garden. This was one of the new build rooms and it was stunning! We sat outside with a drink and watched the butterflies which was an additional relaxing end to an already relaxing day!

Very disappointing experience from start to finish. Arrived after a 2 hour drive at 1pm and my first communication wasn't to receive a warm welcome, I was, instead told check in was at 2pm! Eventually, I was able to check after a few minutes. Incredibly, I was then told that if I wanted to use the SPA facilities, I would have to book a time slot with reception and there was an additional charge of £10! My booking was for a Classic King Room. It was in the older building but was spacious and clean. Unfortunately, there was no air conditioning. Apparently, a/c is only in the Executive Rooms or Suites! The bar area was untidy. Several tables that had not been cleared and no staff around to serve. At 2.30pm on a Saturday afternoon! After chasing the reception, someone eventually came to serve. However, after serving they disappeared straight away. There were other people standing around waiting to be served! Everything just looks to be so disorganised. There had obviously been a leak in the roof and were stains and a board covering a hole in the ceiling. They had put two pull up banners underneath to cover the wall mess that went down to the floor! I was attending an evening event with about 130 people in attendance. The bar area was very busy and there was only one server and one of the beers had run out. A lot of people just went straight up to the function room. At 2355 the staff began putting the shutters down and said the bar was closed. No warning or notice to the large number of people still in attendance! Quite a few left but we found the hotel bar open downstairs. However, there was only one person serving and dirty glasses everywhere on the bar. People were frustrated as it was taking so long to get served. The beer that was off 5 hours previously was still off! Breakfast was another experience in itself! No member of staff to greet you and show you to a table. No idea of whether it was table service or self service. So many tables full of mess and not cleared. The tables were dirty and sticky. People were complaining about that, about the fact that they had been waiting half an hour for tea and coffee and also that half of the food trays had been empty for over 20 minutes! The floor was dirty with a lot of food that certainly wasn't from the breakfast service! This place is only going one way, and it's not up! I find it staggering that the hotel manager can walk around on a daily basis and not see what so many guests can see. There's certainly no pride being shown by management so how do they expect the staff to care? This hotel has potential but needs drastic changes before it's too late. Definitely not worth the money. Far too expensive for what you get. The lift was also out of order for the entire time!

This hotel is lovely, nicely decorated, good sized rooms, excellent food and the staff were fantastic. Unfortunately husbands knee popped when he was getting out of the swimming pool leaning him unable to walk. Amy from the spa went to fetch help and was amazing, unfortunately Jamie from the restaurant got the job of helping my husband get to the car as staff said there were no wheelchairs. That was a long and painful hop to the car park. After spending several hours at the local hospital we returned and he hopped to go in, (a&e out of crutches) at which point the night receptionist (I think) offered to get the wheelchair🙆‍♀️ So, lost a star because all staff should know if there is a wheelchair available for such times, but i would like to return again and actually see the gardens and sit outside and enjoy it.

Love this hotel. Service and standards are extremely high. Stayed in the new part of the hotel and was very impressed. Used the gym this morning which is well equipped and just what you need when away on business. Had sirloin steak for lunch which was cooked beautifully. Thank you so much Barton Manor Hotel.

Spent a lot on a suite with balcony which was very nice. Unfortunately we Had a power cut in the area as we sat down for dinner and the food just came out. I have epilepsy so had to leave the room because the lights were flashing. Power wasn't going to be back on for 5 hours so we left the restaurant. In the morning the hotel insisted that we paid for the meal which we had just started on. I was furious. If it wasn't for another couple saying the same thing we would have had to pay but after 20 mins of arguing with the manager he allowed us just to pay for drinks. I also require a medical device when sleeping so I wasn't able to go to bed till after 1:30am. The hotel didn't care saying it wasn't their fault and charged me the full £200 for the room. Furious again. They could have offered something to us and we would have left thinking that was great customer service but instead I'm telling everyone never to stay there. Back to school mr manager

Check in was fine. Room was clearly new as there was lots of new carpet fluff on the floor - did they not hoover? Apart from that the room was clean & bed was super comfortable. This is a spa hotel, but no robe or slippers were provided. We didn't use the spa as they charge £10 each ( surely this should be free for guests of the hotel. Breakfast was a bit of a nightmare, reasonable choice, but we had finished our breakfast by the time our coffee arrived. This happened on 2 of the 3 mornings we were there! We ate in the restaurant 1 evening which was much better service.

Stayed here with friends recently and used the spa. Ok hotel rooms clean nice etc however chickens in garden of house nearby making ongoing noises evening and morning. Not the relaxing sounds of birds we were after. Restaurant good and spa ok but not too chatty. Plenty of parking

Disappointing stay. The room was lovely, big room with large king-size bed 2 sofas and large bathroom with walk in shower. Clean and bed very comfy. However lights flickering, wardrobe not usable as ironing board and iron in there. Tea and coffee provided but literally 2 tea bags which looked like everyone who's stayed for last 6 months have touched. Having to pay £10 per person for the pool is not worth it. Literally a pool, sauna, steam room and heated loungers. Very noisy and busy. We complained and were offered a second session ( free of charge- but not worth it). We understand the hotel can't control guests behaviour but could limit the number of people. Pool area and changing rooms very clean and the girl worked hard to keep them in good order. Breakfast was good. Nice selection however a large group came in and made the queue go all the way around the top of the restaurant. Disappointing as this was supposed to be a relaxing break for a 40th birthday. ( which I emailed the hotel about- had no response and no acknowledgement about on check in). Unlikely to return

Fantastic stay. Just had two nights at this brilliant hotel with friends. We could not fault it at all. The rooms were great, the spa treatments were first class and the pool and sauna were spot on. The food was delicious. Great choice and beautifully presented. The icing on the cake were the staff. Warm, welcoming, efficient, funny, helpful, in fact outstanding!

Nice new wing of hotel with clean rooms and modern finish. Sunday roast was high quality with excellent front of house service. TV in bedroom was difficult to use and unreliable; bar downstairs is poorly stocked and quite limited but otherwise a positive stay. Would recommend.

Last minute decision to book. What can I say we normally stay at the lowry in Manchester and decided to try somewhere new We were not disappointed We were greeted by Julie on reception. She was friendly and checked us in very quickly and explained everything. We booked part as a package, so breakfast, dinner, the spa was included. We booked a suite, and the decor cleanliness and quality were exceptional. The room was stunning. We booked the spa for 5 pm, so we decided to try the restaurant for a light lunch. The food was delicious and the staff in the restaurant were friendly and helpful and nothing was too much trouble. The young man who waited on us is a credit to the hotel. We then went to the spa we didn't book treatment we was just happy to use the pool steam room and sauna. Very nice pool area. Dressing gowns slippers towels provided. The suite was so cosy everything that you may need, including coffee pod machine, tea coffee making facilities , large flat screen tv , stunning views from the balcony. What is was impressed with was how quiet it was near the suite. You could hear noise from other rooms. Lovely quiet chilled night away. The evening meal we had starter and main in cluded in the package. Food was gorgeous. We was so impressed we are currently looking to book fir our wedding anniversary in October. We will definitely return. Lil gem this place.

Lovely rooms (I stayed in a club house room) and breakfast was good. As per many hotels, they sell the room without pointing out charges for use of the pool. They charge £10 so I didn't use and won't go back. If they flagged up “charge for pool” I'd know; they don't. Reception were ready with their “off pat excuse”; I'm not interested and it just feels like a con. as they sell the room with the unique selling feature of a pool, but there's nothing on the booking page to say “charges”. A family of four would pay £40. Come on. Shame as the staff are attentive, and it's quite nice.

We stayed in the brand new Junior Suite (one of 46 new bedrooms recently added) on Easter Sunday. On arrival the reception staff were very friendly and welcoming. The room was luxurious, spacious and beautifully decorated. It was very well designed and the king sized bed was super comfy! The weather was lovely when we got there so we were able to relax and have a drink in the peaceful garden area before heading over to the Spa to use the pool, sauna and steam room. We didn't have any spa treatments this time but they offer a wide range at very reasonable prices. We had the Easter menu in the Walled Garden restaurant which was delicious and the staff could not have been more attentive. We were then able to sit in the new Palazzo glass fronted area which is gorgeous for just chilling out. We were greeted at breakfast by more friendly smiles and there was plenty of choice with the buffet breakfast. A lovely experience, would definitely recommend.

Really disappointed. Paid for a spa weekend away (as the name implies) and disappointed that the spa was not included in the price. We had assumed that as we had booked a couples massage (spending £95 per person!) that this would have allowed us entry to the spa on that day. We considered paying the £20 but the 2hour time slot we thought was also restrictive. Decided to only have the massage in the end and we went out for the day instead. Massage itself was ok, wasn't the full 85mins (70mins or so), and although the staff were nice we would not pay for this again. We were going to eat at the hotel and spend the day there, but since we weren't having a spa day as intended we ventured outside the hotel. There is a lovely garden centre down the road with a separate building for activities like bowling and mini golf and this was fab. The food at the pub opposite (called the ‘Pickled goose') was amazing. Highly recommend their Sunday roast. Overall we were disappointed at having to pay for the spa, even more that this was then for a restricted time.

Fabulous stay to celebrate a birthday. Room very clean and comfortable. We have stayed in a good few Best Western and this has got to be the best. Staff are helpful friendly and very efficient. Restaurant very good would recommend. Thank you for a lovely stay.

My stay at this hotel was fantastic. The staff was always kind, attentive, and ready to help with anything I needed. The food was excellent, with a wide range of delicious options to choose from. The highlight of my stay was definitely the spa — it was beautifully designed, very clean, and the treatments were simply amazing. I left feeling completely relaxed and refreshed. thanks Mellors!

Had a wonderful overnight stay and spa with my 2 daughters for my daughter's 30th birthday. From checking in to leaving we had a wonderful time, nothing was too much trouble for the staff who were attentive and pleasant. We had 3 treatments in the spa I cannot praise Danesh highly enough who gave me a back massage, facial and pedicure. We had a 3 course evening meal and breakfast which was included in the package.

We stayed in the new part of the hotel in a junior suite. What can I say but wow wow wow . The room was the nicest hotel room I've stayed in anywhere in Europe. Beautiful bed that we just sank into. The shower and bathroom were really top quality. No expense has been spared on the design and quality of this room. I highly recommend a stay. The pool and spa facilities were amazing. We will be back

I stayed with my wife at Barton Manor Hotel and Spa after visiting our son at UCLAN in Preston. We had a fantastic stay in the Clubhouse. The added treat of being escorted to our room via a Golf buggy was a nice touch. The staff are so friendly, they can't do enough for you. The hotel has recently been extended with a new bedroom building and beautiful link access, which looks perfect for meetings or just sitting out on a sunny day with a cold drink. Our room was clean, modern, and the bed was so comfy. I was expecting some noise from the nearby main road, but it was surprisingly quiet. We had lunch in the Walled Garden restaurant, and the food and service were excellent. For starters, we had scallops, which were succulent and tasty. For the main course, we had roast beef and roast chicken. Delicious. We can't wait to go back.

Called in whilst travelling on the A6 for lunch. Had a lovely impromptu lunch. Lovely walled garden dining, staff were lovely. Will call in again when passing. Soup of the day was fab, Starbucks coffee is hot and great, couldn't fault. Well worth a pit stop.

The room was clean, modern, and well-maintained, although the carpeting requires replacement. A pleasant surprise was the availability of an ice machine and a guest refrigerator stocked with milk. The swimming pool and its facilities were clean and well-maintained; however, the absence of a jacuzzi is a significant drawback. Breakfast offered a delicious and high-quality selection. The lack of an EV charger in the car park is a major shortcoming

Every aspect of our stay was lovely, including the staff, facilities, bedroom and catering. The staff were friendly and welcoming and made us feel ‘at home'. The bedroom was a very high standard. The food was fresh and well presented. Plenty of convenient car parking Would definitely stay again

I was optimistic from reading the reviews on here after I booked here… however… Check in - quick, fast! Asked us about what time we would like to book for dinner however not told about breakfast times, where the spa facilities were and wasn't given the reception number to ring down so we had to come back to reception to ask these questions… not a problem whatsoever! Just maybe a little more info at check in! The room.. well… honestly, I will go as far as saying it was probably the best hotel room I have ever stayed in. I booked the executive deluxe king room and wow, it blew my expectations out the water. Amazing… the best was honestly, out of this world we even missed breakfast because we overslept? gutted that we missed it but we had such a good nights sleep! There's just something about having a Starbucks in the bath!!!! HEAVENLY!!! Dining experience - loved the ambience, the staff were so attentive in there! I didn't catch there's names, all 3 lads that were on just went out of their way and being a F&B supervisor myself being waited on with such good service was lovely. The food was stunning, cooked to perfection… the only complaint I had was I was a little bit underwhelmed by the menu as I thought it would've been a all inclusive menu but this didn't affect the experience. I got the beef and it was soo tender, the gravy we asked for more because of how flavoursome it was!!! Spa - treatments were amazing… the facilities again… amazing. It's lovely to see they let customers use GHD hair dryers and straighteners! What a god send to have a proper decent brand instead of the crap you normally get in other hotels!! Gary the night manager is also really attentive telling us about all the functions for the week and giving great information about the hotel! Definitely right guy for manager! We really didn't want to leave this place and actually wanted to book another night if we didn't have other commitments. We will be definitely returning here, we have left feeling relaxed and happy. Just what we needed! Thankyou Barton Manor for a beautiful experience and all the staff that work there, you do an amazing job.

My girlfriend and I stayed there on Friday, 7th March, and upon check-in, the staff mentioned that they had an event in the function room until 10 PM, explaining that we might experience a "slight bit of noise," which we accepted at the time. However, the noise from the function room was so loud that the walls were vibrating, and when it exceeded 11 PM (the noise curfew), I called reception to inform them that this was unacceptable, to which they responded that they would turn down the bass. The noise continued until nearly midnight. The next day, we complained and went to check out at approximately 10:40 AM (check-out was at 11 AM). I informed the reception about the issues and requested to speak to a manager, but they were not present at that time. Later that evening, we received an email offering us 40% off our next stay as a "good gesture," which I perceived as an insult, as we paid £161 for an executive room at a hotel and spa, expecting relaxation, but received none of that. They are now trying to take even more money from us after the horrible experience we had. After ringing them back a few times, they then offered a 50% refund as they had a few complaints that night, to which we originally agreed, but then they said we couldn't receive it as we paid in cash. This was the option they provided us at reception during check-in, so I don't see how this is our problem! The manager even had the audacity to say at one point that "you're lucky we haven't charged you for a late check-out as you didn't check out until 12 PM." We checked out at 10:40 AM and told them to check the CCTV if they didn't believe us. I then had the phone hung up on me with no refund when they admitted they were at fault in the first place. If they had been truthful a week before we went when they called and asked about our dinner reservation, we would have looked elsewhere, but they kept quiet until our check-in and even lied to us then. They're only interested in taking your money and not in you.

Lovely meal. Find the food at The Walled Garden generally to a very good standard. Enjoyed the Valentines menu most recently lovely fresh smoked haddock, asparagus rolled chicken and a giant volcano chocolate dessert, all lovely. Previous highlights have include venison and a delicious beetroot carpaccio. Sunday lunches generous however the live singing can be rather intrusive volume wise. A draw back can be the restaurant varies in occupancy so can be quiet however this is not always the case. Staff: restaurant manager very helpful and obliging to any dietary requests. Dinner menu changes at regular intervals and usually there is a specials menu. Massive bonus lots of parking space and no parking eye! Massive

Stayed here with my husband for valentines day and the day before. It was a special belated birthday treat. Hoteland spa lovely food lovely in the walled garden breakfast lovely but not hot need a microwave in there at breakfast. Rooms lovely and comfortable. Unfortunately staff don't seem to know what they are doing either on reception or in the restaurant. There is no liaison with each other regarding what you have paid in advance to be deducted at the end ..Didn't get the room with the deal I booked none left so I had to pay more for another room .Had to have the valentines meal because that's all they was doing so I had to pay a deposit upfront which they had no record of at the end of the meal .Had to go through alot of explaining to have my deposit removed please keep all receipts for what you have paid upfront Expensive enough without them adding things on you haven't had. Was made to feel like a very dishonest person when I am totally the opposite. Spoiled our breakaway. Management need to liason better with each other to run the hotel better.

Member of spa/gym/leisure for 3 ish months give or take joined after 5 years at Marriot up Road and safe to say I'll be going back to Marriot ! Facilities are decent unfortunately let down by rude and incompetent staff members in leisure area. Atleast half a dozen times since I've joined parts have been closed or full leisure area last minute twice without even being informed, treat each member different dependent upon if they like you or not ! After speaking to numerous other members on my visits seems this is the same for most of us. From rude poor customer service to manager confronting members regarding issue whilst they were showering it's been one thing after another currently going through complaints process in the hope others in future have better experience and hopfully staffs attitudes and way they deal with customers change ! But when you have Marriot hotel up the road for slightly cheaper price and miles more professional and far superior customer service I can see a lot leaving if things don't change asap. No such thing as customer is always right at this venue all in all bad experience one young male member of staff has been 10/10 this did need mentioning as he is great and has been since day one polite and very helpful but the “senior spa staff member” (female) and manager of leisure in my opinion shouldn't be in customer relation roles atall. Look else where before joining here is best advise I could give myself and few of my family members are all leaving and after such bad experience felt it only right to let others know before they make same mistake.

I booked an executive room over the weekend for my partner's birthday. We went to bed at 9pm and was abruptly awoken at 10pm by the receptionist calling our room phone. My partner answered and we were told to go down to the reception urgently as there was an issue with our payment when we checked in. I paid cash and there was absolutely no issues at the time. I believe a different receptionist didn't log the payment into the system. Either way this should have been investigated instead of waking us up at an inappropriate hour and demanding we go to the reception insinuating we didn't pay. I didn't get back to sleep for ages. Sadly this ruined our stay. I spoke to the reception manager via email and she said as a goodwill gesture, I can book and pay for another stay at the hotel and she can upgrade the room. Sorry but I don't want to spend more money! Especially as the stay for the night was £140 and the food was an extra £100 on top. I'd have preferred a partial refund rather than a room upgrade if I book another stay. When I said this to the reception manager I did not get a response back. We will not be returning.

Me and my sister stayed overnight as part of a deal which I booked through myhotelbreak. This was our Christmas present to each other. The booking was for a deluxe room, mud treatment, bottle of prosecco and breakfast. The hotel is lovely, the treatment was fun, the pool was great. Breakfast and dinner were delicious (especially the chhescake,). I noticed when we checked in we were allocated a classic room. I questioned this with reception. The girl on reception said she would look into it and we went to dinner. On our return she said that since we booked in October they have changed the names of the rooms and the classic we had been allocated had been a deluxe in October when we booked. I just don't buy this. The room we were in was OK but could never be classed as deluxe. The bathroom was lovely, the beds were very comfortable, but the decor was dated and the carpet was stained. I don't want to spend my precious breaks wasting time arguing about something like this but it is annoying when you don't get what you are expecting. Before staying, I had seen some reviews commenting negatively on the staff. I have to say every member of staff we encountered went out of their way to be pleasant and helpful. I did witness rudeness from some guests when we had dinner in the restaurant. The staff dealt politely and professionally with this. Overall the stay was enjoyable. I think the hotel will be even lovelier in the good weather as there are some lovely grounds.

We stayed here after we booked a sa day. The coffee machine didn't work and leaked all over the side, we complained to the reception who said they would get someone to check it. Then we called again over an hour and a half later, and she said she'd send someone up after they finished serving meals. 2 hours later, I called down again, and she said she'd send someone straight away. They never showed up, so I called them again and said they were on their way. Still nothing after an hour. The next morning, we mentioned it after we had breakfast. They came straight away and took it with them, they came back a few minutes later with a new one. So don't expect them to do anything fast, it took 15 hours!!! Breakfast was nice, but the plates were so hot you had to use your sleeve to carry them, but at least it kept the fod warm. The room was OK other than that. Would I come back? No

Very upsetting and mixed review. Visited so many times either a one night stay or just for a meal. Never had a problem, welcoming, polite. Came on NYE and was devastated at how the evening planned out. Room in club house was excellent but spoilt by the bridal party running up and down stairs all night, smoke of weed right through the building. Nobody doing security checks. Went to celebrate our NEW Year, to find out we were in the restaurant along with 34 other people after been told we had a Suite with live entertainment!!! No atmosphere at all. Staff didn't acknowledge it was NYE. Singer sounded like she was killing a cat and dressed like a bag lady. Meal looked lovely but someone went OTT with the pepper, Shocking!! I had arranged this getaway as I'd worked all over Christmas, but to placed in the restaurant which I might add we could have dined anyway of the week was very, very disappointing. Reception supervisor gave us £100 off our bill but seriously you need to up your game if you wish guests to return next year. £450 to stay down the road for what we thought would be a lovely fun evening was not worth one penny more than our lovely breakfast the next day. Unfortunately we'd had a couple of drinks prior to going into the restaurant otherwise we would have drove home. A very spoilt and upsetting NYE. It's seriously gone down hill. We won't be returning, time to find anither hotel, very sad to say.

Where do I start. It was my daughter's wedding . Lovely place shocking staff. It didn't help that most of the staff couldn't speak English . Lots of broken promises. Didn't really have a clue how things are done . And the lack of care for the wedding party that had paid a lot of money . No toiletries in the room . No champagne in the brides room . Bar prices was ridiculous. And only 2 staff on a packed bar. I left something in my first room 4 in the club house and house keeping must have binned it instead of lost property it had real sentimental value I found the staff had no interest in trying to find it . They had two bouncers that just kept walking round the dance floor and just standing staring at everyone. Very creepy . Then I caught one looking at the cctv monitor checking all the tables in the main room . God knows what he was looking for . It made a lot of people uneasy . Breakfast was brought to the club house where we spent the first night . Most of what we ordered was missing and what we did get was freezing cold . The dj kept threatening to shut down the music if people went near the dance floor with a glass . It was totally unprofessional. Like he was speaking to school children. The mother of the bride was shoved in a room down the rd near the exit instead of where she was needed with the bride. Why was there no wine on the table . They just came round and give you a dribble in a glass . There was supposed to be buffet food left in the rooms on the night before and there was nothing so they should expect a refund for many things . The amount they spent on this wedding was ridiculous and should definitely get a huge lump of the money back . I know the bride and groom have also so many complaints . Empty promises that could have ruined the brides big day . A lot more training days needed and English lessons for the staff. The wedding breakfast was also terrible . The potato was inedible the chicken tasteless . Poor awful terrible shocking . How they charge so much for that is just cheeky. I eagerly await your response on how much you will refund them . I will add to this when I find my notes.

Visited yesterday for Christmas lunch there was 6 in our party the meal was £120 per head which did not include drink's. The food was absolutely the worst meal we have ever had. 2 hard sprouts 1 parsnip and 3 hard roast potatoes with a very small slice of turkey. The bread rolls were also stale. Please avoid this place. On mentioning the disgusting food to a staff member we were told I will inform the cook. They take your money up front because they know customers would not pay the over the top rip off price otherwise.

We stayed this weekend for our anniversary, from start to finish Barton Manor and its staff were amazing , Reception, Bar' house keeping , spa massage are all lovely friendly helpful and the kind staff in the restaurant went that extra mile ,nothing was a problem . The food was delicious and our room was lovely ..x ( thanks for petals) All Staff made our anniversary very special for us and we will remember it well and hope to return x Thankyou to all keep up the good work .

I was very dissatisfied with this establishment, I do not recommend it to anyone. Very and very unpleasant service, especially the employee named Kajal. Rude and horrible behavior. the most unpleasant experience, avoid this place. i'm upset.

The hotel is beautiful, the breakfast is excellent. But the staff is not professional, it seemed that I was not in England but in India and the service is terrible. The manager is very aggressive and I don't advise anyone to go there, there are places where it's better!

Mixed feelings. The room was very clean. Saw the housekeepers and they are very professionals. Food was ok, hotel manager has a very aggressive attitude towards staff. She needs to be sacked. Stayed for one night. But I don't think so again after that.

Lovely Hotel. Very comfortable rooms, quiet and well equipped. Coffee machine and the Milk Fridge were very welcome additions. The staff are lovely, welcoming and attentive. Food was excellent for both breakfast and dinner. Nothing was too much bother and I will definitely return.

Paid for a deluxe king size room got a room the had a double bed, went to reception who just gaslighted us saying it was a king bed, it 100% wasn't. Even emailed afterwards and they said it was but having a KINGSIZE at home I know how big one is. The room did not match the images on the website if the room I booked. Room was next to the lift so the noise kept us up all night. As well as the noise from two large industrial fans outside our window which we had to have open as the room was so bloody hot. There was toilet roll on the outside of the windowsill. Bathroom door was warped and splitting, shower was noisy as hell. Large stain on chair in room. Pool in spa was freezing and no jacuzzi. Only decent thing was the breakfast and even then the coffee was horrible and the toaster was broken you couldn't turn the heat down so toast was just coming out black I had complained and they offered 30% off when they have new rooms built but I went be going back

My friends & I stayed here Friday-Sunday for a Spa weekend. The hotel & facilities were clean & tidy. The staff were brilliant, all polite, courteous with a friendly manner. The hotel has a family feel and looks to be undergoing renovations- however these did not hamper Our stay. The staff are a credit to the company & look forward in returning again soon.

Been going to Spa breaks with the girls for the past 15 years or so, first time at this venue Lovely family feel every member of staff we encountered was friendly spa services was lovely they just need more seating in the pool and a chill out area near the spa. Menu was limited but could not fault it at all. It is currently having some renovations which did not impact on our visit but will be great to see the final results. Great value for money but the people working are a credit to the owners. We will definitely return. Thanks for our lovely visit Would recommend

My wife and I had a really wonderful stay at this hotel. The room was very comfortable and the staff attentive without being intrusive. Unlike some reviews I've read there were staff on duty at reception, the bar and all was fine as far as this was concerned. The food was very good although a couple of more choices on the dinner menu would have been better. I shall certainly use this hotel again on my next visit to the region.

Disappointed to say the least. Room clean but tiny, bathroom even worse. No where to put anything in bathroom, wardrobe taken up with ironing board. 2 tea bags in hospitality, asked for more was given 2! When the room was cleaned, they left the dirty cups and glasses. Breakfast was abysmal, cold and greasy. When pointed out to staff was told it was because people kept opening the serving dishes! Staff were not interested and looked like they did not want to be there. Went to pool, had to book at reception and was told we got towels at pool- not so. Had to go to spa and ask. We had a luncheon party, food mediocre. The following morning breakfast the same although the plates were warmed. Expected a luxurious weekend , very disappointed.

I stayed here for 1x night, Although aesthetically pleasing the hotel was a bit of a strange one. The room was beautifully decorated but the toilet was only about 50cm off the floor, it was very strange to be honest, I couldn't help but wonder how older people with hip or knee problems would get in, the shower was powerful and the bed very comfortable tho and did have a fantastic sleep. The hotel is well staffed but we did kind of feel like if we asked for anything it was a problem. Wanted to go to dinner 15 mins earlier than planned it seemed to be an issue so waited, but when we went inside the restaurant it was completely empty will Lots of staff their. we were offered the smallest table in the large restaurant about the size of a small bistro table, we asked if we could be moved to a larger table as we were ordering a large amount of food and were given one slightly larger when there must of been 50 large tables empty, we had a couple of funny looks for waiters which made us feel uncomfortable from the get go. Didn't use the facilities but they did look nice. We won't be returning as it all felt a bit awkward compared to the other BW signature hotels.

We like to relax with an aperitif before dinner but the bar was unmanned. No one answered the bell. We gave up after 15 mins and went into the restaurant. Bars should really be manned! Reception not manned either. No Sunday evening menu. We were given the Sunday lunch menu to choose from. Glasses. Roast potatoes attached didn't seem fresh as if cooked, the frozen and re-heated. If you want a drink make sure they have staff on. They don't respond to the bell.

We got off to a very bad start. We had booked some months ago to go on a bridge event for 3 days at this hotel. A couple of weeks before the event, those attending this bridge conference were told that the rooms for the first night were no longer available as they had been let to another organisation which required all the rooms. We were given the option of being bussed to another hotel for the first night but opted not to come until the following day to avoid all the hassle. But, having said that, things improved when we finally arrived - the executive room was spacious and comfortable (good to have a fridge with fresh milk) and the leisure club area with pool very pleasant. The situation of the hotel is excellent - not far from the M6 and excellent free parking. The conference rooms which we used were comfortable and spacious.

Nice place to stay, my bathroom was a little small but I didn't intend to spend much time in there. My only real criticism was that I paid £13.00 for breakfast and was asked what time I wanted it. I went for 06.30 because I had to be on the road by 7am sharp. Unfortunately it wasn't ready until 06.45. No compromise in my leaving time I had to rush it down with a quick sip of tea. Didn't enjoy the experience!!

We were staying here for a two night break. The food is really good. The staff are exemplary and very good at what they do. I don't think we've been to another hotel that quite lives up to this one on staff customer service. The only slight negative was the price of drinks.

Stunning hotel just on the outskirts of Preston. Ideal location for visiting all the attractions. Super leisure and spa facilities, great food and really friendly hotel staff team. Would definitely recommend. We stayed for a family break.

HORRENDOUS EXPERIENCE!!! We hired this luxury hotel and spa expecting an amazing experience we were left very dissatisfied with our wedding breakfast. The hotel breakfast was booked for 145 guest and we paid over £2460 (Full price per head). Our guests from overseas and all over the UK were horrified at the lack of food and lack of staff, with only 3 to look after 145 guests.. The service was extremely slow and everyday breakfast items were missing bread, butter, toast, beans etc. The food items were all agreed at a prior meeting with Chloé the Event manager. Who hasn't had the courtesy to respond to numerous messages over a week later. We also agreed tea and coffee served to each table. Orange and apple juice already on each table ready to be served to arriving guests. None of this materialised. We all left dissatisfied, annoyed with many guests still hungry as we had to depart on a long 3hr journey. Many guests having to eat crisps on the coaches. This ruined the start of the wedding day and I would not advisor anyone who is looking to use this hotel, to find somewhere else. The hotel manager Chloe has not responded to my calls/ messages or voicemails. We can't not express our anger and disappointment with how this is being dealt with.

Would not recommend this place for breakfast, we hired this venue for a large family wedding of approx 150 guest were reassured everything would be just right as this was for my sons wedding day. This experience was atrocious, breakfast service was very very slow.. specifically asked for a vegan breakfast for some of my guests and they had to make do with only one hashbrown as the food was taking far too long to come out. There was 3 members of staff serving our group. Very unhappy with service,food and overall experience. Have tried numerous amounts of time to contact manager Chloe regarding this and having no response,this service is not good enough, so I will not be returning and not recommending to anyone I know.

Barton Manor is a truly special wedding venue, and it holds a particularly sentimental place in my heart as it was where I celebrated my own wedding. The venue's charm and elegance make it an ideal choice for couples seeking a memorable and beautiful setting for their big day. As a local wedding supplier specializing in artificial flowers, I've had the pleasure of creating many bouquets and accessories for couples. Barton Manor is an outstanding choice for any couple looking for a venue that combines beautiful gardens, versatile event spaces, and exceptional service.

Went for a Spa night, ended up with the worst hotel experience we've had in a decade. Not everything was in the power of the hotel to make this a great stay - there was a power cut - but it all went wrong a long time before this and the hotel just isnt fit to be luxury spa hotel. The check in experience was poor - a tired looking area, a single member of staff on the phone who eventually checked us in - but not to the room we ordered - but into two single beds. A further delay to the process whilst we then swapped rooms - but of course using the restaurant and bar meant we could never charge anything to the room - as we appeared to using an unoccupied room to staff. The night was horrendous. The bathroom had a fault with the tap - no water at all in the basin - and the noise from broken guttering outside the bedroom window kept us up a lot in the night. Awoken at 6am when the machine room next door sprung into life with loud noises. When we got up at 7, giving up the idea of more sleep, we found the hotel was in a power cut - and there is no backup generator. (Guess the power had only just gone off if the machine room had been in operation !!!) We went downstairs and despite paying for a cooked Lancashire breakfast, the kitchen was closed - which I get because of the power cut - but you cant charge and refuse to refund services that you can not provide ! I had some work meetings to attend to online which I couldn't do - no hotel wifi, no power , but thankfully I had a 4G router and charge on my laptop, and my wife was going to use the Spa (its why we booked this hotel) whilst I was busy - for me to join her later in the morning. Again a service charged for that they couldn't provide. We couldn't even check out properly - everything was off and there was no backup. I could use my laptop and a 4g router - but this hotel has no backups for anything. They were using cleaning staff to stand by the Automatic front doors to man-handle them open and closed for guests trying to leave. Complaining afterwards they refused to refund stating that the 'spa' isnt a service - it's a separate part of the hotel and a 'spa night break' doesnt have to include a spa. They also state they put cereal out (in the dark lights off , door shut) restaurant, so I could have had my extra Lancashire breakfast. No refunds, but the next time I'm staying - phone up and advance and they *might* be able to do a deal. You could not pay me enough to visit this place again.

Good value for money. Good gym and pool. Very nice restaurant. Such a pity the family rooms are by the road, we had a bit of noise and i'm a light sleeper. The family rooms are great besides the location, lots of room and even a little garden with table and chairs. Beautiful grounds. Would return.

Went for an express spa day: 2 hours facilities use, one treatment and afternoon tea. Staff very friendly. Facilities very clean and everything needed was provided (hairdryer/ straighteners etc). Pool area is small with limited seating; only 2 heated loungers and 2 normal, but great pool and sauna/steam. Afternoon tea in the restaurant was lovely, staff very attentive and polite. Chef was amazing and catered to dietary needs.

I stayed here with my 2 young daughters have to say the staff were very friendly and approachable on our arrival however didn't feel as though they were thoroughly attentive throughout. We left our sign for the room to be cleaned on day 2 as i wanted the bins to be emptied which were full of nappies and also clean towels etc and went out for 12 hours and when we returned the sign had been turned around to Do not disturb and the room hadn't been touched! Also I don't like the fact you have to book a slot to swim when there was never anyone there during our entire stay and also they do not allow children to swim between 10-4 which I also think is very poor again when there is no one using the facility! Same for the restaurant we didn't book one evening and the waitress got a bit funny even though there wasn't one table taken inside the restaurant! Communication could have been a lot more consistent as we encountered a couple more issues which were not rectified and so I wouldn't recommend to stay here again with families/young children. When they are charging £200+ per night there is certainly things that could be looked at and attention to detail given to the service provided.

What a stay! The staff are extremely helpful and friendly, from the receptionist to the waiters, everyone works with a smile. The clubhouse was excellent, it was luxurious and comfortable. The leisure facility was clean and modern and the spa treatments were brilliant. Will definitely be returning.

First time at this hotel and it was excellent. Staff extremely pleasant and quality of breakfast superb. Plenty of choice and comfortable restaurant. Used the pool which was first class and although never had spa treatment the staff were helpful in showing us to pool area

Hotel is lovely, friendly staff and excellent food.. big shout out to Chef and hard working team in the kitchen. Thoroughly enjoyed our 4 nights here in such a nice part of the country. 2025.. stunning new wing going on next year so perfect for weddings or the gals doing the Hen weekends and want to include the Pool/Spa experience.

The hotel is a good hotel and the food in the restaurant was excellent. We were on a dinner, bed and breakfast basis and the food was very good at breakfast and dinner. The spa are is nice but there is no jacuzzi, it would benefit in having a jacuzzi. There is a gym and treatment rooms which we did not use but we used the swimming pool and sauna and steam room. I would stay here again as it was good value for money.

Whenever I need to stay in the area for work, Barton is where I book! The team at the hotel are very helpful and make myself and my colleagues feel welcome without intruding. The facilities are clean and well maintained. Even though there is currently a lot of renovation work at the hotel, this did not cause any disruptions to the two meetings I attended during my stay.

My first time staying at Barton Manor and definitely Will be returning. From the moment I arrived I was greeted by very friendly reception staff. The food was great and on 2 occasions I invited close friends and their family for meals and no complaints at all, restaurant staff were brilliant, especially as I am disabled, I got all the help I required, special mention to Alan. The only slight criticism I have is the entrance to the accessible toilet and lift are quite narrow and a little difficult to manoeuvre a mobility scooter or wheelchair and I also found the door handles a little bit too high, but this will definitely not stop me from returning.

Really relaxing stay with excellent food from the restaurant and great service from the staff. Would recommend.

good food and imenities room a little dated strange smell in the bedroom and bins were not emptied on our arrival

Very small room and bathroom for a Deluxe King. Minor maintenance issues. Staff helpful and friendly. Good breakfast. Pleasant pool and sauna.

I stayed here during a business trip and found it to be a good choice. I would stay again, clearly paid attention to detail, beautiful view of the garden at breakfast which was really peaceful. BEDROOM: The bed was comfortable and I definitely slept well. The room was clean as was the bathroom and came with a nespresso machine which was great and supplies refreshed daily The towels were fluffy BREAKFAST The breakfast was delicious, I often have to travel and stay in hotels for work, I have to say this is the best breakfast that I have had in a couple of years. Cooked to perfection and clearly good quality produce selected. STAFF friendly LOCATION nice, quiet location, near to a bus stop, apparently near to an artisanal gelato place (Brooks) but unfortunately, its only open Friday to Sunday so I wasn't able to visit PARKING looks like it had lots SPA didn't try it

A trip to the spa today. Not given towels or robes. Taken to pool. Absolutely disgusting the scum on the side of the pool you could scratch it off with your nails. The steps into the pool in the corners absolutely disgusting, my friend scratched it out with her nails. She would not get The pool again. The water appeared to have debris floating around . The pool was very cold. The steam room was clean. Definitely not worth it and definitely not worth recommending.

We stayed on the wine, dine and leisure package which was great value for money. The meal in the restaurant was excellent, the service and staff were all friendly and helpful and the room was good. Would definitely recommend and will be returning.

Very nice hotel on the outskirts of Preston. Check-in was very smooth and the room was very comfortable although we had to take the duvet out and just use the cover as it got pretty warm. We enjoyed a nice dinner in the restaurant with attentive and friendly staff and breakfast too, excellent. Only complaint we had was with the Wi-Fi as from after dinner until after breakfast it was unusable which was frustrating. Other than that we enjoyed our stay.

This I think was the smallest hotel room that I have ever stayed in. Barely enough room to move around the bed, and a bathroom that you can't sit properly on the toilet due to the bathroom size, and not enough room to dry myself in the bathroom. Plus points, it was clean and the bed was comfortable, albeit small (double). The swimming pool area looks good, but it's style over substance. That's not a jacuzzi, it's just an interesting area. Watch out for the shared male/female change area - very uncomfortable!

Uncaring Staff Booked here because it had a spa. Was looking forward to relaxing between my meetings today. The pool is a great size for a swim BUT they decided they were doing staff life guard training Six people throwing themselves into the pool with dummies and other equipment. They dont even provide a lifeguard so i don't understand what they were training them for. Absolutely would not recommend the spa here as me and 2 other ladies who I assume had booked for the same reason just had to give up Sadly left more stressed then when I went in

The building and welcome at reception was excellent, with the room being a very good size and clean, the bathroom was clean but not fitting the room. There was very little room and the shower felt like I needed to plant myself against the wall so I could get wet! I have marked the room as poor only due to the bathroom, the rest of the room was excellent. The restaurant again, looked very nice and the food was tasty, but found myself crammed into a tiny room liken a conservatory with three others (that I did not know) which was really odd as the restaurant was mostly empty and looked very nice.

Absolutely disgusting! The staff was so unhelpful The swimming pool area stunk of piss The changing rooms were so dirty they looked like they haven't been cleaned before The food was unbeatable overpriced crap Never in my life have I seen a worser hotel!!!

Staff very friendly and helpful, nothing is too much trouble. Booked an extra night whilst we were there. Used the spa which has a steam room, sauna, small pool and comfortable loungers. No jacuzzi unfortunately but availability for spa treatments. Would have preferred 7am breakfast at weekends as we were out for the day. Apart from that we were extremely pleased with the hotel.

Stop for a night with 3 other couples and what a amazing stay. The staff are exceptional and very attentive. The food breakfast and evening meal were amazing and suiteð everyone taste. The hotel facilties -rooms and spa were very clean. I would defo book again.

Disappointing that can't use pool after the checkout time, even though we booked a 'swim and stay' package ! Have done this at Barton Manor and many other hotels before- I think this rule should be made clear in the booking conditions or upon check in.

We hired the Barton Manor Hotel function room for a works conference. The room was beautifully presented and of a very high standard. Souvik Swapnil and his colleagues were extremely helpful and attentive, ensuring that we had all of the necessary equipment for presenting and that everything was in working order. Refreshments and delicious shortbread biscuits also well presented at break time. Would recommend and use again

Had an amazing afternoon tea. Plenty of food which was good quality served by lovely restaurant staff who were very attentive and friendly. It was very good value and I would definitely go again and would recommend it to my friends and family.

I attended a conference with Blackburn Diocese on 23rd/24th February and enjoyed a wonderful overnight stay. My room was beautiful, the food was excellent and the staff were all extremely polite, attentive and helpful. At my evening meal I had to leave the table as I started to have a coughing fit and one of the waiters (Jamie) came to check if I was okay. I was feeling quite anxious but he went to get me some water, stayed with me, reassured me and kept me calm. Exceptional customer service.

One night stay to meet up with friends. Room well equipped. Walk in shower, no bath. Tea and coffee with fresh milk. Dressing gowns but no slippers. Heating and air con via wall unit worked via a remote control. We used the pool, which was basic, and only two heated uncomfortable concrete loungers. No jacuzzi. Nice bar area and dining room. Food variable. Some of the meals were very good but others not. Ordered breakfast in the room by filling out the form in and hanging outside the room, but it wasn't picked up. Got a very vague apology. All in all a very typical Best Western, only good in parts.

I booked a night away for my sister and brother-in-law for a 40th birthday present. I used a reliable online booking site, paid and received confirmation. On arrival at the hotel the guests were greeted by a rude and unhelpful receptionist who told them that there was no booking despite them showing him confirmation. He made no attempt to help them sort the issue. The guests left and drove home without a second thought from the hotel about what had gone wrong or any consideration for the long journey back. I spoke to the online site who were very helpful. Could the hotel not have done this? Why use such a site when you have no intention of collaborative working? I have emailed on 5 occasions and received no reply hence my review on here. I chose this hotel as I thought it had a good quality reputation. If you need a night away avoid at all costs as they are likely to turn you away without a second thought.

Service was exceptional, never had to wait for food or drinks, facilities and rooms were all extremely clean and tidy and staff were all very professional yet approachable and friendly. Great nights sleep, very comfortable and quiet. Thankyou

I have stayed at this hotel for a total of 6 weeks since November 2021. I return because the staff are really friendly and the location is perfect for my business meetings in North Preston and there is little else. However, the hotel is tired. Its old and groans and buzzes with ancient air ducting systems. Cupboard doors don't close, the baths tub is scarred from years of use. The cleaning is poor and I have had to ask for a hoover to be run in the corridors and in my room. The food has been the same for 5 months and is unimaginative stodge. Tonight is the third night that I have called down to reception to ask them to stop the partying in adjacent rooms, it is currently midnight. Reception does not pick up. The staff are lovely here but it is not enough to make me ever stay again.

We came to Barton Manor for a Wedding the weekend of Mother's Day. The staff were brilliant from start to finish to ensure the wedding ran smoothly. The food was amazing both wedding breakfast and breakfast!!! All waiters/waitresses/bars staff were so friendly and helpful. The room was OK we did book late on but it wasn't a reflection on the price we paid. Overall it was a lovely weekend and I'll be coming back.

Am a Best Western Platinum Rewards Member. Booked this hotel for break for my wife and I for Mother's Day. Travelled over 200 miles and asked for complimentary late check out on booking for. Rang evening before booking in, very helpful gentleman - confirmed complimentary room upgrade. Said check late check out when we check in with reception. On booking in was asked to pay for both nights in advance. Refused. I was told this was the hotel policy !! Paid 1st night and had credit card pre authorised for 2nd night. On checking £200 taken - more than entire stay!! Also, was asked to pay £20 for late check out that should be complimentary- refused outright. Appalling as should be complimentary. I booked this hotel as it has a gym and spa and we could use these and check out late - this request was made clear on the booking form booked through Best Western App. Attitude a reception appalling. No rewards member recognition at all and I've Never been asked to pay in full in advance before - and I'm a worldwide traveller - card & pre authorisation always been ok. As a Platinum Rewards customer with nearly 200,000 points, my history is visible on their system. A final point, ny wife wanted a robe for the fitness / pool area. The unhelpful reception lady said no, she could have one or even hire one. A call the Best Western HQ and a robe was provided, but I expect I'll be charged for it !! Some very pleasant staff members and good breakfast, but the Reception welcome / issues / no complimentary late check out / robe issue AND THe ATTITUDE AT RECEPTION on booking in, means I'll never stay here again. Hate to complain. I was brought up in this industry where I learnt paying guests should be treated as valued customers - not the attitude here, unfortunately. When I return home I intend to lid a complaint with Best Western direct as this is supposed to be one of their signature hotels !

Very disappointing. We visited about five years ago and had a wonderful meal in a very busy restaurant. This time the place was nearly empty and the food could only be described as ‘McDonalds for grown ups', everything fried or grilled, sauces out of bottles served with bits of salad. The room we had was lovely but there were no toiletries, drinks were limited to three tea gags and four coffee pots to fit the machine and no instructions for the Bluetooth speakers. The WiFi was intermittent at best and made using my iPad very frustrating. The staff tried to help but to no avail. Sad to see what was once a destination restaurant reduced to this, and the hotel sinking too. Would we go again? No……

Paid the final payment to then be advised they had catered for 220 people ( in the Barton suite which their website states caters for 150 seated) we were advised by our infection control that due to the current situation and for sustainability of a critical NHS Service that we should not attend this event due to the risks. We did not expect our deposit back however regardless of terms and conditions we would have at least expected them to act reasonably regarding the circumstances, especially being NHS workers. Upon contacting the venue to explain the situation and the advice we had been given we were simply sent a copy of their terms & conditions, with no alternative offered and bluntly told no refund will be honoured and they were retaining the entire amount. We find this totally unreasonable in the circumstances, they have showed no empathy and no care at all. Despite this and although this venue will never again be considered on a professional or personal level we wish all the staff a safe and happy Christmas and New Year.

We have just come after a night away had a lovely time, are room had a lovely view of the gardens all the staff very helpful, food nice, welcome warm, home away from home, looking forward to going again very soon.

This was our first visit to this hotel. It was a one night stay to celebrate Rememberance weekend. An excellent 3 course dinner with coffee and mints. The food was delicious and I could have earen it again. However, when we retired to bed, I had the worse nights sleep ever, or should I say non sleep. The room was lovely, coffee and tea supplied plus bottled water. The bed I'm sorry to say was so hard I couldn't get any sleep at all. I have never had such a firm bed in any hotel prior to this. We left early without having breakfast as I needed to get home and go to bed. Needless to say I will not stay overnight here again.

Booked a stay and dine package in an Executive room. Having stayed in an Executive room a number of times previously (always allocated room 1 which is the one shown on the website), I was shocked when opening the door of room 4. This is absolutely not an Executive room!! I'd stayed in a standard room a few weeks previously and had the hotel not been full, I would have insisted on moving into one of these. The decor was appalling - old, scratched, dusty and mis-matched furniture. Cobwebs in corners of the room and on the ceiling light. Top of headboard was thick with dust, as were bedside lamps. Bedside table was like an artefact from jumanji, and also thick with dust. The cleaner clearly hoovers around the furniture and makes no attempt to hoover under the tables/bed as the carpet underneath was visibly dirty. Very heavy, tapestry throw on bed which is clearly not washed between guests - appalling given the COVID situation, just remove it. No fluffy robes, radio or luxury toiletries as advertised. Very poor 4G in the area and hotel WiFi is shockingly poor. Used the swimming pool - that was ok but sauna was only luke warm. Went for a shower on leaving pool and none of the usual shampoo/body wash in any cubicle. Having stayed at Barton Manor/Grange about a dozen times, we both agreed it will be our last until a full refurbishment is done. Had we not have been attending a reunion we would have checked out and gone straight home.

Me and my partner stayed for one night as a last minute get away. Could not fault it! Room was nice, spa and pool were absolutely amazing! Nice and quite, just really relaxed. First time we have been relaxed in a long time! Staff were all very friendly and always there to help. I can't comment on the food as we didn't eat at the hotel but we will definitely be coming back again! The only small problem was the taxi card reception gave us to use as we asked what number was best to call a taxi. After trying to ring for more than half an hour we didn't get though to anyone. In the end we Google taxis in the area and ended up with 4bee's !! He was great very friendly and on time. Overall we had a lovely stay and can't wait to come back.

We book the Gate House Suite for my wife's birthday. I was told this was a newly decorated suite! First impressions looked good. However, we soon discovered that the room had not been cleaned properly and the bed had not been changed from the previous guests!! We reported this straight way to the housekeeping manager and he said he would sort and get back to me in 5 minutes with a plan. 30 minutes later still waiting for him to back to us. I went to find him and he said he was going to get the room cleaned again and bed changed. Nearly an hours he said it was done and we thanked him. We went to try and get back into the room and key card now did not work, so had to got back reception and get that fixed. Finally got back in room and found the following disgusting dirt - * Mould growing on 2 skirting boarding. * Think dust still under the bed side table (very visual - not moving any furniture) * Mould on window frame and window sill. * Dead fly on window sill (After 2nd clean) * Broken sink tap. * Dirty drinking glass (lipstick on it) * Food bits on carpet * Cobwebs on inside of door frame. * Hand sanitiser wall dispenser in Reception and outside of Toilets by restaurant disgustingly dirty. Reception Manager said not sure why as every normally clean!! I did NOT stay after this and got a full refund. My wife was gutted as it was her birthday treat.

It has taken a month for me to calm down from, quite frankly, a horrid experience at this hotel. I stayed the night before my wedding day in the hope that a pleasant sleep would best be found at a (so-called) luxury hotel. How wrong I was! The room was in many ways the standard of a typical hotel in the bigger cities of the country, despite costing £150 for the night. During the night, I was awoken at 1am by a deafening groan from downstairs, which lasted about 40 mins. Angry, and tired, I went down to investigate to find a staff member dragging tables and chairs along a wooden floor. He was unapologetic. The breakfast was buffet style, which in many ways sums up the hotel and its standards: it relies on its local reputation rather than innovation to survive. If you want a luxury stay - by the standards of 1997 - then consider this hotel. If not, stay well away.

Unfortunately I found the stay terrible and far from worth the £150. Looks like you do a big of false advertising on your page. Let's star with my check in I paid for stay wine and dine when I asked reception wot time dinner was she reply's I will book you in and you can pay in the morning. I reply it's all in with the price after a few minutes of her arguing with me and me showing her my resivation she finally accepted it. The room wasn't wot I expected for the price no tea coffee or sugar never mind the well stocked complimentary tray that dint even exist. Had to ask reception for tea coffee and sugar there reply was come back later. For £150 I would expect it now!!! Had to ask the cleaners for some. Still no sugar of coffee at that point we gave up . Now on to the room net curtains dint fit windows and was that creased with holes in. Bathroom was dirty room was cold. At this point dint feel like going back to reception as they proved they dint care. Pool was freezing. Now on to the meal gravey full of pepper roasted potatoes very hard like golf balls. Got up at 3pm to go for a cigarette no one on reception used phone to dial 0 it wasent working knocked on office door no answer. Looking all over for staff after 10 mins I had to go behind reception and use there phone then a male came out of the office very unfriendly. If there was a fire we couldn't of got out the front door. The noise on the second floor was discusting all night banging doors people running up and down corridors. £150 to be kept awake in a dirty room

Absolutely horrendous! Me and my boyfriend booked a 1 night stay in this hotel for after our camping trip to treat ourself to a nice hotel stay and a spa experience after camping, first of all we got there early and asked was there somewhere to get food and chill before we could check in and the woman on the desk with blond hair was very unhelpful and rude and told no where was open so we found somewhere ourselves to get food, we then come back at 1.30 check in was 2pm and another young lady told us we could check in as the room Was ready then the same rude blond lady come over and said we couldn't and made the the young lady check the Room was ready even though it said on the computer it was ready she was just making it awkward because she dosnt like checking people in early (her words) we then got a key to a house in the middle of the car park not in the hotel, we was unhappy with this and asked for a room in the hotel and we was happy to pay extra. The original room was £120 and we paid a extra £30 £150 in total. Then to our surprise the room was absolutely awfull it was a old fashioned room with the most uncomfortable hard squeaky bed, spiders all over the room the wallpaper coming of the walls and the toilet didn't flush properly, we rang Down and asked again to be moved this was a lot for us because we are not ones to Complain we was told there was nothing we can do we even offered to pay more and we even asked for the room in the car park as it was that bad to be told no it was off the market. We then made the decision to check out and drive 1hr 30 mins back home again it was that bad. As we was checking out we explained to them the situation and then all of a sudden we was allowed the room in the car park back but we had already made our decision to leave and packed the car up. When we got home we rang Booking.com to complain and get a refund and the hotel as refused our refund so now booking.com have said it's down to us to get a refund from them. I contacted the hotel yesterday and still waiting for a manger to ring back. I will not be giving up until I get my refund from this horrible hotel that we didn't even spend the night in.

We stayed one night with friends, our room was spacious clean and modern, could not fault it. pool was lovely and clean, GHD straightners and hairdryer, sauna, steam room excellent. Evening meal and breakfast was lovely and staff were great. A lady named Zainab was covering reception and bar, I must say she was oustanding, nothing was too much trouble, we sat in the bar and obsevered her dealing with many guests, she was polite, courtious and very professional, what a star, an asset to Barton Manor, we will definately return. Mr and Mrs McGreal

Son booked to stay tonight for two nights. Booked next week dates by mistake. Hotel refused to change dates even to move them forward to later in year no negotiation at all. He paid again to stay tonight and tried persuading them to give some leeway ... Whenever they have a free room. Shocking to not even try or give him some solution. Poor care. He won't be back and I would never visit. The lip service they pay on the website to customer service is a lie.

Stayed at this lovely hotel with my partner last weekend. We were there celebrating a special event in a function room. Enjoyed a drink in the Walled Garden on arrival. Our room was lovely with nice finishing touches, very well furbished, sparkling clean with the facilities expected. All the staff at the hotel were exceptionally friendly and accommodating. Special thanks go to the events manager, catering and waiting on staff together with the resident DJ. Look forward to returning in the future.

We booked a room at short notice and were accommodated in Room 30, the Gatehouse, which is separate from the main hotel. The room has recently been decorated and is to an extremely high standard, absolutely superb! Throughout our stay, all the staff were helpful & friendly which added to the overall experience. A great bar with great food available, will definitely be a return customer!!

Last weekend my wife and I returned to the Barton Manor hotel due to the excellent experience we had in August. This time it was to celebrate my birthday. Our expectations were high, however Andrea and the team raised the bar yet again. On arrival there was some balloons and a card in our fantastic 2 bedroom Gatehouse which was a really nice personal touch. The service, food and cleanliness was of a very high standard! This hotel is absolutely perfect for a break away from the stresses of life as it is set in beautiful grounds with a wonderful swimming pool, Spa and luscious Walled Garden. We would highly recommend this hotel and again huge thanks to Andrea and her fantastic staff. Thank you!

Stayed for one night here with lochs and Glens coach party on our way to Scotland. We were greeted by a lovely lady who welcomed us and gave us our room keys, she was pleasant and helpful. The restaurant manager was extremely helpful, i asked for a table for four (our party) as my mother has a disability, all the tables were laid out for 8 and 10, so i weren't sure if this would be possible but it was, he reserved a spare table in the corner for 4 people, so kind of him to do that as it was only an overnight stay. The rooms were clean, comfortable and spacious. There is a bar/lounge area with comfortable seating. Breakfast the next day was excellent with a good choice of cerials, hot and cold food in pleasant surroundings. This hotel is a really good place to stay, very comfortable accommodation with polite friendly helpful staff.

Paid €379 for 2 nights - which made expectations quite high (it's not cheap - put it that way) Surprised/shocked that it didn't include breakfast - that was a further charge if we wanted it. Driving into the hotel I thought there had been a murder. Literally Police all over (170 I overheard one of the officers say: pictures attached). On getting to reception I could see it seemed to be a training day rather than a major crime. Irrespective of the reason, we were staying at a country manor hotel which had uniformed police throughout. I thought maybe it was a Friday day time thing, no, it was for our whole stay. It's not bashing the Police, it's literally just the ambience you expect at a county manor and SPA does not include 170 police about the place. It ruined it tbh. Check in. We arrived 3 hours early due to our inbound flight from malta. We asked about early check in, and receptionist told us “the room has just become available let us clean it and try getting you in early” . 2 hours 15 mins later we got into the room.. cheers for the extra effort. But I accept that was my problem, it did state 2pm check in. The room (photos attached), was so underwhelming. We had 1 suitcase and it was too much for the room. Bathroom tiny, bed tiny, no floor space. Shocking really for the price and a 4 star facility. I was fuming , so Saturday morning decided I'll speak to the manager and explain maybe they'll do something. Fair play the duty manager gave me her time to sit and chat. I explained everything, even down to the price and no breakfast included. She thanked me for bringing it to her attention, and understood why the police presence should have been disclosed (it wasn't). She said she would see what she can do… didn't hear from her again… not even a token gesture of a free breakfast for the Sunday. There was a wedding in there on the Saturday night. Felt so sorry for them, everyone trying to have a good time; whilst 100's of uniformed police are swarming about. (I found out they were working nearby where a G7 conference was being held, so this was their base for breaks and rotation of officers at the conference - as I say, not a bashing of Police - it's clearly greedy hotel owners trying to make money in every way they can) Shocking place.

a) Contrary to the name and expectation of grandeur this is just a B class hotel where (if you were tall) you have to stoop to sign the registration form as the reception desktop is so low b) The circulation area especially accessing the first floor where we were given our first room 105 is through one and a half leaf fire door (open) and lift lobby all the way up the corridor smelt (I mean as if you were in an equestrian stable) c) our first room overlooked a flat roof which must be kitchen underneath, ducts and vents making lots of noise hence we were moved upon complaining to 109. Which appeared to be locked for months and waft of stale air hanged till we had to keep the window open for some time d) The restaurant was full (although empty of guests at 830pm so the receptionist could have told us which times were free) hence we got some takeaway thanks to Dan e) The room was tired, chips in the shower tray and looking cluttered f) Dan actually walked with me up the stairs when I told him about the acrid smell which other guests also noticed g) No attendants at the Spa but worse still, there are unisex changing rooms where my partner felt very uneasy. Shower rooms were flooded because of bad drainage. Access to Spa is bizarrely from the first floor stairs down a couple of flights h) Breakfast was fine in that they took on my request to make an omelet. Overall we couldn't wait to escape the place. One wonders, at such eye-watering charges compared to southern counties you would expect good service. I will be seeking a refund for the discomfort

Myself, husband and daughter would like to thank Debbie (receptionist) who managed to fit us in the hotel at very short notice, and we were given the brand new room 30 which is a 2 bedroom room in the gatehouse detached from the actual hotel. It's beautifully decorated and spacious and very private, although the traffic noise can be heard at busy times of the day and slightly during the night. Before I booked I had read previous reviews of the hotel some of which were quite negative....we only experienced 1 negative and that was on the Saturday evening when we were told the dining room was unable to accommodate us for a evening meal, , when I explained we were residents of the hotel it didn't make a difference, even though James ( sorry,not sure of his job title) was very pleasant to us the evening before and reassured us he would fit us in at some point for a meal even if we had to wait an hour or so, which we were grateful for. This was never given to us an option for the saturday evening. Different staff to the previous evening. I would definitely recommend and stay at this beautiful hotel again. Many thanks to all the staff for there care and attention, and again special thanks to Debbie and James. The Ackred Family

After reading reviews from other people we were a little concerned as to what to expect from a stay here, however, on the whole we were pleasantly surprised. Barton Manor Hotel has great potential, the spa facilities were fab (plus GHD straighteners and hairdryers in the changing rooms, big thumbs up), staff were friendly, pool, darts and billiards available for no charge and the bedroom was a decent size. Our room (room 2) was really quirky and the en-suite was hidden by a door which appeared to be a bookcase, there was even a TV in the bathroom!! We had dinner and breakfast in the Walled Garden restaurant, the food and service were good and again the staff were helpful. However, the bathroom had not be cleaned properly before our arrival which was disappointing and there was only one towel provided in a room for two people. The décor is in need of an upgrade and the furniture was a bit dated. Luckily, we arrived just before a large group from a wedding party so check in didn't take long. I can imagine that had we arrived moments later it would have been a long wait with only one person on reception. For a 4 star hotel there could definitely have been improvements but we enjoyed our stay.

I definitely wouldn't stay again - Great rooms! Staff very rude. Food average - some parts inedible. I bought a package deal Inc. Bed breakfast and dinner - most of evening menu not available as stated on website. The manager called us away at breakfast and said someone had left a note that our breakfast hadn't been paid for and could she put it on our room - I thought this was to do with the package i had bought and returned to the table where a member of staff had a bill for 2x breakfasts and I had to sign it. I challenged this and said could I nip and speak to reception as my booking clearly included breakfast - I showed the staff member this on my phone and she kept telling me to sign the new bill. I didn't know until now that before I returned to the table she was asking my husband to sign - firstly the booking was in my name, secondly this is incredibly inappropriate as this was a surprise night away for my husband as a wedding gift, which was told upon booking. I was given no apology and the manager stomped near our table and told the young girl it's taken off the bill - we were made to feel like we were doing something wrong when it was a mistake on their part! She did not apologise and made the young girl and us very uncomfortable. Not the service you expect from a 4* hotel.

I booked here for a birthday celebration and to meet up with relatives for 2 nights. I was given prices for rooms but wasn't told that the prices quoted were for that day only. After checking with relatives how many rooms I required the price had gone up considerably. I didn't find out the new prices until I arrived at the hotel and it was too late to find an alternative for us all. I wish I had booked at the Marriott which is close. I did not receive an email confirming the original prices but they told me they had sent one so beware if you decide to stay here. Check the room prices carefully if you book with the hotel. Unfortunately that weekend the Chef and kitchen staff had to self isolate so couldn't provide the party meals. They did refund the cost of the meals and found us a restaurant for the party evening but we had to find our own for dinner for the first evening after a journey of 200 miles. Make sure too that you have a room in the new wing. My daughter was put in a family room in the old part of the hotel which was dirty, had ripped curtains and damaged furniture and woodwork. On complaining they were moved to two other rooms in the new block for the second night. As the kitchen was closed there wasn't the option of a cooked breakfast and we had to fill a form in before we went to bed opting for a choice of croissants, yoghurt, fruit and bacon or sausage baps plus coffee and had to collect the breakfast in brown paper bags and eat it in the lounge or your room.We still had to pay full price for this. To sum up this is a badly run hotel and staff need better training. It certainly was not the celebration I had looked forward to. I think we were ripped off and would not recommend staying here.

Didn't actually get to stay at the hotel but felt I needed to comment on the lack of communication which in effect would make me very reluctant to attempt to stay here in future. Booking made on Saturday to arrive on Sunday for 1 night stay. Made at short notice so we knew any payment was non refundable. Travel to the area was due to family crisis, but plans were cancelled on the Sunday when our son phoned to tell us not to travel up as 3 of the family had developed symptoms of RSV. Out of courtesy I decided to phone the hotel rather than just not turn up, to let them know we would not be arriving and the room could be released. After 3 unanswered calls I left a message asking for someone to contact me. I'm still waiting! Eventually decided to email. Again, still waiting for acknowledgment a day later. So much for me trying to be courteous and letting the hotel know. Our stay at Barton Manor would have been the first of many as it is very close to our sons home, but their lack of communication hints at poor customer service. We will therefore look to returning to the hotel we have used many times in Lancaster where communication with their guests does not seem to be a problem.

Needed to find overnight accommodation on a trip north. Found this on the web and got one of the last few standard double rooms on a deal. We were expecting something a bit older but this turns out to be quite a large modern hotel and has a conference facility which wasn't being used when we stayed. Reception was friendly and helpful. Slightly better and larger room than a Premier Inn and much better equipped. We were particularly pleased to have access to the pool which is relatively well equipped, clean and modern. We just asked reception for info and towels were presented. We did have problems signing into either of the two Wi-fi networks. One device we did manage to sign in demonstrated it was quite slow, so accessed the web using data. Can't comment on the food because we didn't eat here. Its good facilities and ease of access to the M6 means we wouldn't hesitate to stay again if we found a deal at the right time.

Disappointing. I would recommend you stay at the Marriott a mile down the road instead. Once you're off to a bad start, you notice all the bad things but I will try to be fair and point out the few positives as well. We checked in here for the third night of our long trip from the South of England to the Islands of Scotland and back again after dropping off our daughter at her new job. Unfortunately this was easily the least enchanting. On entering the executive room we had booked, my wife was immediately turned off. The website shows a large, light airy room with a list of modern facilities. This was dark, with dated features, ripped curtains, mis-matched furniture that was sometimes new, designed to look old and other times simply old (but not antique). The bath looked dirty and the carpet was worn. The room did have a coffee machine and some Bluetooth speakers, but there were no bathrobes, no toiletries (never mind luxury ones, the only toiletries I show was a soap dispenser fixed to the wall) and no sign of a TV in the bathroom as advertised (why advertise if if not there). We complained and were show another room - while cleaner and more modern, it had separate beds and was hot and noisy. We decided to stay where we were given it was late and be glad it was just one night. A quick visit to the pool - clean, looked recently revamped, decent steam room, no jacuzzi, combined changing area, lockers needed a coin which we weren't told about beforehand. Fortunately it was also completely empty so we just put our clothes on a chair by the pool. The restaurant was fully booked - reception were refusing another guest a table. Fortunately we were on a package including dinner and had booked a table a few weeks previously. When we got into dinner, there was plenty of room - perhaps they were understaffed and that's why they weren't accepting more covers. The menu for pre-booked dinner wasn't the full menu, but when we enquired about the other menu, we were told we could pay extra to have that. Unfortunately the other (full) menu had changed from the one still advertised on the website and the steak that my wife wanted wasn't on it. So it was fish for the third night running - but it was good and the staff were pleasant and trying hard, though very young and inexperienced in the majority. I suspect post-Covid they had just taken on quite a few newcomers to open back up. Breakfast was good as well. So - a bad room, far from the one advertised. Pool OK, restaurant staff helpful and food good. In conclusion, I would go back to the Marriott (day 1 of 3) instead next time I need to stay by the M6 near Preston but I wouldn't come back here. A disappointing end to our brief trip.

A story of two halves , good news and bad, let's start with the bad and how it turned around. Firstly, on their web site it states that along with the main hotel they have a secluded lodge, this lodge is far from secluded being sited on top of the A6. And that's where the problem is, if you are placed in one of the rooms facing the road it is loud. It is also a good 200 yards from the main hotel which means if you are experiencing a normal British summer ie rain, you are either going to get wet going to and from breakfast or wear wet weather gear, neither a nice option when on holiday. Now ours wasn't just loud but ours was very dirty, and badly in need of some tlc, now I can forgive a room being dated if it's clean but ours was far from it , lots of dust, lots of cobwebs and we had to dispose of eight , that's eight of those big gangly spiders which are all legs. And the noise from the A6 meant no sleep as there was an Hgv passing every 30-40 seconds. So first thing in the morning it's of to reception , as we where booked in for three nights there was no way we were staying in that room. I must say that reception were more than accommodating and I got the feeling that we were not the first to complain about this room. So we were moved into the main hotel and it was like moving to a totally different hotel , clean , fresh and away from the road. As for the rest of the stay all was good, the swimming pool area is really nice, only three other people in when we went in, the gym was full of new equipment and the spa staff friendly. Breakfast food was adequate and quite palatable although they were a bit mean with their tea and coffee refills. All in all ending up a pleasant stay , would I rebook , defiantly but I would stipulate a room in the main block.

Miscommunication at check in, very stressful. Rooms very nice and comfortable. Booked originally for 2020, we were advised on arrival that the breakfast would be a grab and go due to someone having covid. We had to choose from a list of what we would like. There were three of us in our room so ticked pastries, bacon and sausage barms, coffee and juice. At pick up no pastries, one girl said they had run out then they hadn't had the delivery. The duty manager apologised calling be poppet which I advised I was not her poppet. The breakfast was nearly £10 per head, which she duly took off the bill. When we got to the room and opened the bacon barn there were two small pieces of very greasy bacon which could not be eaten. My daughter and I used the leisure facilities which were ok until you needed to shower, there was no water coming out of any of the showers. I had to go and find someone who duly came looked in the loft and said he would have to call the plumber. Although there was a dispenser for wet clothes it was empty. This was supposed to be a stress free night and day attending a family wedding.

We have been visiting Barton Manor Hotel for years (when it was Barton Grange) and have always found it comfortable, welcoming & clean with a great restaurant and facilities.(We are based in the US & South of England, and use it when we visit elderly parents locally) However on visiting at the end of June, we notice that, along with the name change, the standards had dropped dramatically. We acknowledge that these are difficult times for all in the hospitality industry so prepared to give them another chance. We booked in for 2 nights at the beginning of this week. After a 250 mile drive, we checked in and were informed the restaurant & kitchen were closed due to staff self isolating - no one's fault particularly, but what is inexcusable is that no attempt was made to tell us before we made the visit (we only booked the night before as well) that this had happened. I was told no allowance on billing would be made to take this in to account, as we'd only booked a room. When we got to our rooms, they were filthy - cobwebs, hair in the shower, dust encrusted fan, what looked like dry skin on the bedside table - this was only what was visible to the eye, and considering the country is still enduring the pandemic, this is completely unacceptable. I tried calling reception but no answer. I went down and spoke to the lady on the front desk - was told there were no other rooms and she got the duty manager to come and talk. He came up to see the problems for himself, assured me both rooms would be properly cleaned whilst we were in the garden having a drink with family (he comped me a bottle of wine) - during this drink, we were sold an out of date fruit shoot which tasted disgusting - again, not a good look for an industry struggling. When we returned to our rooms, one of the bathrooms still wasn't very clean and we still had cobwebs hanging from the ceiling. Needless to say, we only stayed one night and won't be returning. I have complained, in writing, to the general manager, and await a response. Wouldn't recommend it these days.

Stayed here for 2 nights as we were attending a wedding in the local area. The hotel is lovely and is situated in a beautiful countryside setting. The room was perfect for what we needed, very comfortable. The restaurant and gardens are very nice, the garden area is nice to sit it when the sun is shining. The only negative was that the cooked breakfast was a bit cold, presumably because it is not cooked to order and sits in a container to keep it heated. We didn't use the spa facilities on this trip. We would definitely return.

We stayed here for our 5th wedding anniversary. The staff were very welcoming and friendly . We spent the afternoon in the garden having a few ice cold drinks of lager and a sandwich, which was perfect. It was peaceful and relaxing. In the evening we had a top quality meal at the walled garden, the food was exceptional. Upon realising we were celebrating the staff gave us a complimentary drink of fizz which was a lovely touch. My only criticism was that we booked a stay and 3 course meal but this translated into a meal to the value of no more than £21.98 . It would not really have been possible to have 3 courses for this much so a bit of false advertising which does need to be corrected. But overall we had a great stay and would highly reccommend.

Wonderful team , super super hotel, so very welcoming under the current circumstances, I can only imagine how wonderful this hotel would be a bustling hive of happiness, the room was super and clean I felt very very safe , I will definitely return when we can see the hotel in its full glory , such a shame , if you have to travel for business/ work this is a super place to stay. Grab and go breakfast really well organised super stay .

We had originally booked manchester fir our 1 year anniversary but because of restictioks we didn't see the point so decided to stay local so we picked barton manor and it was an excellent choice, service was fantastic, it was clean old fashioned but also modern ot was lovely,the beds are very comfortable. The pool was nice and relaxing The staff where just fantastic I can't remember the last time I received such service, qoukd like to give Catherine who works in reception a big shout out she was lovely and made our experience much more enjoyable so big thanks too her Will deffo be returning once the restrictions are lifted so we can enjoy the beautiful place in full

Nice hotel with very friendly staff , food was good , and they were very obliging with our very active toddler. Pool and changing rooms very clean and pool lovely and warm ,which we had to ourselves which was lovely . Only 2 negative's our mattress was a bit Roll together so maybe needs changing ,and the windows in the restaurant where really dirty . But i would certainly stay again .

We booked this hotel gor a overnight stay after looking online. We checked in with a lets say face like thunder member of staff she gave very little information and proceeded to answer the telephone mid way through booking in no apology very rude. Once we got into room a executive one all was not what we had booked the pictures online show a modern spacious room when in reality it was a out dated in need a of a revamp room advertised luxuries there was no luxuries believe me. We complained to the same woman who checked us in who gave the excuse of covid to the room not being what was advertised, she had no intrest in our complaint. Service in bar not much better we waited 20 mins for our drinks to arrive and the bar was not busy. We booked to go into restaurant was not impressed with the menu so cancelled, yes i know everyone has got different taste but a menu online would of been good to see before booking. When we retired to bed well have to say was not the most comfy bed at all and the walls were paper thin could here every word of next rooms argument ent early hours in morning. Little things too like advertising coffee machine but only having one pod. I expected a lot more and much better service ive stayed in better 3 star hotels than this. Definitely will not be returning or recommending to friends.

It was nice to return to Barton Grange for an overnight stay on a journey north. The hotel and staff are (as always) very welcoming and they have clearly worked hard on their Covid precautions. Everywhere is clean and we felt very safe staying here. Comfy beds in a quiet room and a well cooked breakfast rounded the stay off.

Booked this hotel very last minute but, were not disappointed. Staff were very friendly & helpful & the food we had at dinner & breakfast was lovely. Room was adequate with a nice bathroom. We never got chance to use the leisure facilities but were asked if we wanted to. Good on adhering to wearing masks & social distancing reminders etc.

When I booked the hotel the staff were very friendly, they told me what offers and options they had, which were very good deals. We had food in the restaurant which was delicious. I recommend the fleetwood fish and chips. They had a very good wine menu and reasonably priced. They do have swimming and lesuire facilities but we didn't use them. The rooms were clean and bed very comfortable. The hotel also had plans in place for covid with hand sanitisers around the hotel, tables away from each other and table service. Would definitely stay here again.

A wonderful gem. We part took in the over night stay with dinner wine and breakfast which also includes use of leisure facilities. Value for money friendly helpful staff and felt 100% safe. The walled garden with lavender was an unexpected delight to wonder around and the room was spacious, comfortable and clean. Thanks for a great stay

When we were checking in, we were told that the pool & gym were open. My husband was very disappointed at not to have been informed prior to us arriving as he hadn't brought any fitness gear with him. The website had said it was opening on 31/07/2020. We entered the executive room which was situated in the annex. It really smelt musty & was overpoweringly hot. We opened the windows wide but it wasn't making much difference. Then I noticed the towel rail in the bathroom was on full power. I tried to turn it down but it only went down to no 2. There was only 1 pillow each on the bed & no spares. So we had to ask for extra & also a fan. The internet was also a problem - very intermittent . The tv on the wall was too small & too far away! & the full length mirror is in a very strange position in the room. The room was very sparse & not luxurious at all. The bathroom was very nice with fluffy towels. The receptionist in the evening was very pleasant but didn't know if the rooms had a hairdryer- which I thought was odd. All in all we won't be returning.

Upon booking I was not advised of any changes due to Covid-19, apart from we won't be able to use leisure facilities which was absolutely fine. Arriving in our room there was no welcome/instruction sheet with WiFi details (4G dosnt work), breakfast times or bar opening hours, no shampoo for shower. This is a 4 star hotel with ‘all the facilities you would expect'. Went down for our evening meal which was included within the package I bought my partner for his birthday, they served me a Chicago town pizza!! I asked the waiter for mayonnaise and he brought brown sauce and his response ‘oh s**t sorry pal'. They did take our drinks off the bill, but honestly had I been prewarned at the time of booking and my expectations been set I would have waited. This is not the service that is expected I told the waiter and he told the chef. I am honestly not the type to write negative reviews but for £140 I would have rather saved my money and cooked a frozen pizza at home. So so sad

My daughter Kimberley and son-in law Daniel booked their wedding there on Friday 28th February. The staff under the direction of Anne were amazing, if anything went wrong we were not aware of it, it was the most perfect day, they worked so hard to ensure that the bride and groom had nothing to worry about. The professionalism, decor, polite staff, lovely food,nothing was any trouble, they looked after all our guests from arrival to departure. I would highly recommend this hotel. Thank you for all your hard work in making it the most perfect day.

We stayed at this hotel for a friendship weekend with our rotary club. The staff were very welcoming and the rooms were very comfortable. Beds very comfortable. Bathrooms newly done but very disappointing shower just a trickle of water and very hard to regulate the temperature. Food in restaurant was of good quality and service was good. The hotel has recently been sold and there is programme of refurbishment going on, which didn't really affect us. We were unable to use the pool as to do so you had to leave the building and walk into the walled garden to gain entrance. It was very cold so decided not to bother. You also needed to get a key from reception to gain access. Not really very inviting or user friendly. Hotel well located for the Flower Bowl complex where we passed a very enjoyable few hours playing crazy golf and having a curling lesson. Good value for money!

We booked this hotel so we could meet up with friends in the area, as it was showing a good TripAdvisor rating. The hotel certainly didn't disappoint. First class service all the way from reception, checking in so easy, the restaurant (well worth a visit wether staying in the hotel or not) and the leisure facilities. The website doesn't show it, bit they have a gym and swimming pool/sauna, which the kids loved. Great place, definitely go back.

Non existent customer service. Couldnt make my booking to a significant family emergency. Emailed 24 hours via Booking.com in advance and asked to reschedule . No reply to my message yet charged my card the full amount to my card. Would never stay again

Didn't fancy trying to get parked in Preston so chose this place for the evening and I was very impressed. The staff are great, the room was very nice and the breakfast even came with fried bread. Only downside was a rather poor shower, but if you're in North Lancashire and need somewhere handy for the M6, it's ideal. There's also a few restaurants within walking distance if you fancy something different to the menu. Could I hell get the radio to work though.