Best Western Plus Hotel The Inn & Suites at the Falls, Poughkeepsie

All the staff are super friendly, but that doesn't make up for the disgusting rooms and the uncomfortable bed. I was in a nonsmoking room and yet the room smelled like an ash tray. Outdated hotel that needs a lot of love and. Staff was great. I didn't really see the falls but I also wasn't looking for them.

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review of your stay with us. Please accept our apology for failing to meet your expectations. Your feedback is very important to us because it tells us how we are doing and what we can improve on. Our hotel is 100% non-smoking, and we stickily enforce this policy. Violators are asked to leave, and rooms get thoroughly cleaned. I will be looking in this room to see what transpired. I hope you can give us another opportunity to serve you in the future.

The staff is amazing. We were upset we didn't get early checkin But we realized the staff was short and they did all they could Great experience !!! Breakfast was so good! Food was nice and hot so was the coffee Great time

Hotel is worn out. Don't bother paying for a view of the falls. Management has let overgrowth overtake view and all you see is overgrown weeds. Our ceiling had a leak prior to our arrival. Mgt, saved money by only painting the leak area not whole ceiling. Furthermore on a hot July weekend BOTH the ice machine and soda machine were out of order. Ridiculous. Do not stay here.

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your stay with us. Please accept our apology for failing to meet your expectations. I will investigate your concerns and address accordingly with my team.

This hotel has the potential to offer a comfortable stay for a family. However, it is in terrible disrepair!! The air conditioning in the main lobby was broken, there was no pressure in the shower, ice machine not working, vending machine broken, spills on the entry drive and walk way, and general musty smell in the lobby. The desk clerk and other help were friendly and tried to do their best. The room was clean and the AC worked. This hotel does not meet the 3 stars given and not the quality of a BW Plus!! Rather disappointing.

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review of your stay with us. Please accept our apology on failing to meet your expectations. While we waited for the vendor for the ice machine and vending machine, ice and soda were available at the desk. I will work with my team to address additional concerns and come up with a resolution. I hope you would consider staying with us in the future.

I was so surprised that there was no cell service in the rooms. Then more shocked that the desk person stated it was "due to the very thick bricks" But had zero thoughts to resolve. And my internet was very poor too

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review of your stay with us. Please accept our sincere apology for failing to meet your expectations with regards to cell services and WIFI. I will look for ways to improve so that our future Guest would have a better stay.

We live nearby and our well unexpectedly broke on Monday, leaving us without running water for 3 days. It was such a relief to find an affordable family-sized suite at Best western on short notice. We booked the two king loft suite - kids loved sleeping in the loft and there was plenty of space for everyone. Everything in the room was clean and in good condition. My only suggestion would be to improve the coffee offering (the pods provided did not fit in the coffee pot) and add a blender to the kitchen set-up. Thanks for a great and easy stay!

We have never stayed at a Best Western until today. We were pleasantly surprised! The suite was completely renovated, spotlessly cleaned with plenty of room for us and our dog. Front desk was warm, welcoming and efficient. The buffet breakfast in the morning was exceptional! Highly recommend!

Over priced. No amenities for the cost. Coffee sucked. Jacuzzi tub was chipped and didn't look nice. No bar on site even though it was listed in the description. I reserved a block of 10 rooms for my wedding and it took nearly two weeks to accomplish that because of the ridiculous process.

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your recent stay with us. Please accept our apology for failing to meet your expectations. I would like to discuss your stay in further details and would appreciate if you have send me an email at shawn.mohann@gmail.com. I am looking forward to hearing from you.

This hotel is nestled in the scenic part of upstate. It borders a beautiful creek. The property was once an Inn prior to Best Western. There is not a lot around it. The scenery is beautiful. We ate dinner prior to arriving at hotel. Breakfast looked appealing but we needed to get on the road. The gym was clean and people were using it, but we were on mini vacation. Exercise outdoors this weekend. The surroundings were very quiet, nestled in residential neighborhood. We stopped at local gas station. There was an Italian restaurant nearby and a Dunkin' Donuts. We will definitely be returning. We were there Memorial Day weekend. I hope that the next time we come, there are chairs outdoors to look over the babbling creek.

Staff was good , friendly . Ok stay to crash. Bkfast was lacking. Generally tired hotel eveywhere you look. ourdoor patio had weeds growing in between bricks. Windows to view river couldhave been cleaner

Rooms were dimly lit. Odor present. Plastic shower lining +soap can lead to a dangerous fall in the the shower. Not even one chair in the room. Hotel does not have a sitting area, should you not want to stay in your room. Even with the "make up my room" sign, and the desk person's assurance at 3PM that the room would be taken care of, housekeeping never came. Water pressure in the shower was weak. Clock in the room was set to the wrong time. This Best Western needs a "make-over." There are plenty of other options in the area. Choose one rather than stay here.

shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review of your stay with us. Please accept our apology for failing to meet your expectations. I will investigate these concerns and rectify promptly. I hope you would consider staying with us in the future.

The location is perfect. The breakfast room has a large outdoor patio overlooking the creek. Our river view room was right next to the water. We could watch the creek while sitting on our bed. We bird- watched from our windows! Room was not super new, but comfortable and good-sized. Had a refrigerator and microwave. Great views and outdoor space!

The room was very clean. The stuff was very helpful and nice. We really loved staying there. The bed was vey confortable. Place was clean. Parking area was clean a lot of space. I liked the preregistration process. The check in was very easy

The Best Western is the best place to stay at in Fishkill. It's clean. Staff is wonderful. Room is comfortable with full kitchen. It's close to everything like Walmart and Cracker Barrel etc. I loved my stay. Would definitely stay again and recommend to all.

We enjoyed our stay. Everything was clean and comfortable. The manager, Mr. Chambers, was professional, friendly, and helpful. The manager and staff made us feel welcomed. We are definitely staying there on our next visit.

As opposed to other recent hotel stays, the staff all seemed competent and friendly, as if this were there place and they were sharing it. Whatever they are doing to retain staff should be bottled! It was clean and functional, not fancy, but everything worked and was available. It is somewhat dated and could do with some touchups (paint at top of stairs and updated USB charging) but it was clean, quiet, and a good value.

No me and my family and wife would definitely be back when it starts getting hot and before that we will come and stay for the weekend that is how good this place is I was recommended by someone about this place so we enjoyed our stay you look forward to returning in a couple of weeks maybe you can do a little swimming at that time

The front desk staff person, Jesse, was professional, courteous and helpful. We've stayed here several times over the past few years and the room this time was improved. It was clean, neat and smelled good when we first walked in. We had 2 small dogs with us and everything went very well. Thank you.

We had a great stay. The property is truly pet friendly. We were grateful that the property is very well lit during the night so we felt comfortable taking our dog out. They also had a great complimentary breakfast. The cute little kitchen on our room was also a plus! Would definitely recommend!

This was a return visit to Best Western in Fishkill and the front desk staff were warm and welcoming. My husband reminded one of them of his 1st week on the job during Thanksgiving and he smoothly managed the front desk and the breakfast area. He and Khali (I think that's how you spell mgr name) reminisced with us and welcomed us back. The updated room met our expectations and would definitely recommend this hotel.

I used to come to this hotel as a kid when it was older. Now I see it's redesign is beautiful and welcoming. Staff was very helpful. My friend and I had a night to remember and we all agreed to come back in the near future as a regular spot for us to have fun

This hotel has been here for a very, very long time. Let me start off by saying this hotel is GREAT! I love everything about it. The staff at the front desk are outstanding, Dawn helped me over the phone setting up the reservation and was very polite and curtious while Jesse at the front desk was very professional and quickly checked us into our room. We stayed in a room with 2 queen beds overlooking the water. I couldnt of asked for a better view. The room/bathroom were very clean. The beds we slept on had clean smelling sheets and pillows were fairly comfortable. I have stayed at this hotel a couple times on my trips to the hudson valley and wouldnt want to stay any where else. Breakfast in the morning was decent and the check out process was smooth. Like I said, the hotel has been there for a very long time and could use some modern upgrades however when I stay at hotels, I perfer the unique ones instead of the big overwhelming ones. I would highly recommend. Some of the negative reviews on here just dont make any sense to me. I recommened 100%

I could agree and disagree with all of the previous reviews, both good and bad. First, you will NOT be sorely disappointed by staying here, and have your trip ruined. Not at all. We had a comfortable, clean, pet-friendly room on a Saturday night, the hotel was not heavily occupied, and we came and went (to a concert in Poughkeepsie) as we pleased. No annoying waiting for an elevator, or walking through a huge crowded loby. The grounds are pleasant, more like a tiny college campus with the typical college outdated architecture. Woodsy, good for a quick dog walk, off the beaten path, but with conveniences (gas, food) a few blocks away. The enire building could use a facelift, but not so much that it was disturbing. We prefer quirky hotels, and when you travel with a pet, that eliminates many lodging options right there. Convenient to Poughkeepsie, and especially the Hudson Walkway/Rail Trail. Also the Hudson Valley in general. I would come back here, and I would reccomend to a friend,

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your recent stay at the Best Western Plus Inn at the Falls. Your feedback is very important to us as it tells us how we are doing and what we can improve on. I am glad to hear you enjoyed the quietness of the property as well as the location. I am also happy to hear you appreciated our designated pet friendly room. We hope to see you soon!

The location is terrific. Easy on and off highway. Stores and restaurants galore. Room is very comfortable it's like a mini apartment. Makes traveling a bit easier. Easier to travel with pets too. Rather than a conventional hotel where you'll need to take dogs out an elevator to go out.

The weekly rate was fair for what was included. It was off the beaten path of things to do. It could use refurbishing but it was clean had useful amenities and the staff was so helpful. It looked and felt it's age. Since our events were done Friday we checked out early. We thought this one had a pool. When it didn't it wasn't worth it to stay another night.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your recent stay. Please accept our apology for failing to meet your expectations. I will be investigating pool advertisement and have it removed immediately as this property does not have a pool. The property is going thought a refresh which will address concerns concerning refurbishment. We hope you consider staying with us in the future.

If I would have listened to all of the bad reviews I would have never stayed but since we only needed one night we went and this hotel is fine! It is a old hotel with old windows so of course they are not going to look perfect. The front desk staff were very nice and helpful, the room had internet, microwave, refrigerator, and all HBO channels. The best part was a nice view of the stream that runs right along the hotel. If you want fancy, pay double/triple at the high-end hotels.

Paper thin walls, you can hear everything the guests in next room are saying, water did not drain out of the bathroom, sink fixtures were not clean. Decorations and room looks like something from 1950. Our window opening to the sound of the waterfall was a plus. Front desk staff very nice, friendly and professional.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your recent stay. Please accept our apology for failing to meet expectations. Thank you for highlighting staff services and property location. I will will be looking into your concerns in the coming days and rectify. We hope you give us another opportunity to serve you in the future.

Dirty. Needs repairs inside and outside. We only were given one set of towels and when I went to the front desk to get more the woman said, "You need more towels? They should last." Major cobwebs inside and out. Breakfast in a bag...joke. Front desk woman EXTREMELY unfriendly. Musty room. No soap. No coffee or tea offered in lobby. No washing machines. This hotel USED to be upscale. Pitch a tent in a campsite instead.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review of your past stay. Please accept our apology for failing to meet expectations. Grab and Go breakfast is offered to our early risers 1 hour prior to breakfast and a continental breakfast afterwards which includes coffee, tea, yogurt, juices, bagels, danish,, fruits, etc. We hope you can give us another opportunity to serve you in the future.

Run down at the heels! Was so disappointed. Nice river view but dirty windows, Draperies and no screen! Bedding was pilled lumpy pillows and stained bedspread. Not my idea of a nice place to stay. Staff was friendly and courteous. Room was clean but it really needed a makeover!

I should have paid closer attention to the reviews! 1st: The receptionist that checked us in was WONDERFUL! She should get a raise! She set the bar really high for expectations but it was a downhill slide from there. 2nd: Towels were threadbare, toilet wouldn't stop running unless you messed with the lever, room was musty, stale smelling, water difficult to turn on in the shower/tub, no bath mat, the fake leather office chair in the room was peeling and flaking onto our clothes, I could go on and on. 3rd: The staff at breakfast--WOW. Busy gossiping at the front desk. When asked to get hot water refilled for tea, the looks could have killed me! After waiting 15 minutes for hot water and it not showing up we were done waiting. The bananas were days past needing to be sent to the compost. No milk in the cooler for the cold cereal that was the breakfast option. Best Western Plus means something different in the west and midwest than what this BW offered-- COVID or no COVID.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review of your recent stay. Please accept our apology for failing to meet expectations. We are under new management and working diligently to rectify all issues addressed. We hope you will give us another opportunity to serve you in the future.

It's an old hotel that could use some updating,but the beds were very comfortable,and the staff were very accommodating,my only complaint is that the breakfast was possibly the worst I've ever had in a hotel that includes breakfast

This hotel left me wondering how Best Western's property rating work. We have stayed at other Best Westerns: some were bad, most were pretty good. This property is listed as a Best Western PLUS. The exterior if the building is in bad need of repair, the cement walkways are crumbling and the shingles are graying. The room, while clean, looked dated and was lacking simple amenities - there were no soap dishes (the one in the tiled bath has been pulled from the wall) and there was no bathmat. The caulking in the bathroom was discolored and cracking - it needs to be redone. The fixtures are all badly corroded and it appeared they therefore could not be cleaned. The bed linens had black stains on them and the three small square pillows on the bed were just ridiculous. Based on the fact we've enjoyed other properties under the simple "Best Western” name, I'd say this would fall in the category of Best Western Minus. For the price they charge you can find many better hotels in the area.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write this review. Your feedback is very important to us. Please accept our apology for failing to meet expectation as it relates your overall experience. This property is under new management and we are working diligently to address all guest concerns. I hope you can give us another opportunity to serve you in the future.

Smaller hotel is in a quiet location with a nice view of the creek and waterfall. Staff was very helpful. Room was spacious, clean, very comfortable bed. Only complaint was the sparse breakfast - I understand there are COVID restrictions but I think more could have been offered.

Don't stay here. It will ruin your trip. Burn holes in the sheets, carpet is damp and smells moldy, no basic cleanliness, water in shower doesn't drain and worst of all I was bitten by a spider while sleeping. Ended up with cellulitis and antibiotics as a souvenir. They call it an older property but really it's just a dump.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for reviewing your recent stay at the property. Please accept our sincere apology for failing to meet expectations. I can assure your, each room is cleaned and checked prior to check in. I would like to get some more information with regards to your stay and would appreciate if you can send me an email at shawn.mohann@gmail.com. I am looking forward towards communicating with you via email.

Well, it was a stretch to give them a 1 rating. I would prefer to go with 0, but it was not an option. The room was filthy. The bed linens were old and soiled. Hair on pillows, stains on walls and curtains, smoke detector was removed from room, the entire place is nasty. need it say more.

Shawn Mohan, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to complete this review. On behalf of myself and my team I would like to apologize for failing to meet your expectations with regards to your overall experience. I would like to discuss your stay in details so that I make make things right for our future Guest and would appreciate if you can email me at shawn.mohann@gmail.com.

I stay at nice hotels. There were no nice hotels around this weekend. This was the only hotel room within an hour and a half of where I needed to be. But you know what? I was pleasantly surprised. The hotel was kinda neat. It was right on a creek that the kids enjoyed checking out, the air conditioning cranked, the staff was friendly, it was clean (but smelled a little bit musty), it was quiet despite cars packing the parking lot, it was a mile away from a restaurant that we wanted to hit. There isn't much to complain about. We skipped their breakfast for a nice hot breakfast nearby, but something was available. This was $200. Was it worth $200? Eh...I don't know. But it was the only room available and it was completely satisfactory. Exceeded expectations.

I was unhappy with our stay at the Best Western Plus, I felt it was not cleaned very well, poorly decorated, and had an odor when I walked into the room. Blankets on bed had big snags, light switches not clean, broken shower facet, toilet didn't always flush. Ugh.

This is the worst hotel I've ever had to stay at more than once. Avoid! See photos for the state of our room. Note rotten wooden windows which caused mild around ac unit, bath held together with duct tape, and worse disgusting carpet. It is clear the present management and staff don't care. Best Western should remove their use of the brand for not upholding their part of the deal. It's a shocker. I wouldn't board my cat in a place this bad!

If there was a way to give less than one star, I would. I think this is the worst hotel I have ever stayed at. Took 3 tries, and dragging the desk clerk to the room, to get a key that worked; we should have left right then. Musty smell to the room, cleared up a little once turning the air on. Stains on the ceiling (bad ones) in kitchen and bedroom. Then found that the bathroom sink leaked, so that the floor was soaking wet. Went to desk to let them know, they gave us a towel to put on the floor. Refrigerator ices over, but then melts, so carpet by fridge was wet. Carpet - disgusting. OK, stained and some cigarette burns, bad enough, but if you walked on it barefoot, your feet turned black. Terrible sleep - the room was so damp, that the pillows were damp. After first night, found that the 5 windows (on first floor!) weren't even locked. Website says "grab and go breakfast, with pastry, fruit, coffee, and juice" - only coffee. Website also says managers reception with beer and wine nightly - NO. Asked to speak to a manager - none there. On checkout, not a single "how was everything" - instead, I said "sink needs to be fixed, and in general the room is disgusting" and the woman working just said "yeah". Not even an "I'm sorry" or a "thanks for staying". Only positive I can say is that the younger guy working the evening shift at least tried to be pleasant. I may never stay at a Best Western again!

The room smelled of mildew and everything exterior and interior was dirty and run down. Beds were clean and comfortable enough but that was it. Furniture needs replaced, the office chair in our room was literally shredded with wear and tear.

Poorly maintained and worn. Needs a renovation. A lot of furniture should be thrown out. Windows should be cleaned thru out (dirty with cobwebs.)Main areas not that clean. Definitely not a Best Western Plus. Room had a peeling desk chair, old lamp, electric socket out of wall and broken drawer. Bathroom had a tissue dispenser speckled in wall. Requested early check in and said that rooms would not be ready till after 3

This hotel was so relaxing. It had an off the beaten path feel but it was near everything we wanted to see. The room was large and clean. It had very comfortable beds with 4 pillows on each bed. It had a microwave and large under the counter fridge with a pretty decent freezer in it.

Shocked at how dingy and run down this place is. Lobby smells like mod.hallwYs and common areas look like they haven't been vacuumed in months. Windows are filthy. Our 1st floor room " with a water view" (view of a shallow creek and large weeds with a traffic intersection in the background) was gross. The carpet was dirty. Curtain hanging off due to a missing hook. Table has. Abroken leg. Windows open which is great but scrée is broken. Bathroom is a mess with worn out filthy vanity. Tub has a dirtyat to use in it and the tub doesn't drain so during a shower you stand in mile depth dirty water. The smell in the bathroom is RIPE mold f/feces scent. We were staying one night so moved to a different room. CleaER 2nd floor room but all in all not typical housekeeping standards at all.

I was skeptical of the bad reviews and should have heeded their warnings. Do not stay here. I regret that we did not pack our bags and go to another hotel- even if it meant paying for another room elsewhere. Room was very damp, bad “moldy” odor and worn furniture. Shower head coming out of wall. Dirty fans and the furniture was of poor quality and looked like it had been damaged or just old and in ill shape. Pillows very old. Carpet was even a bit damp. Yuck. No hospitality with front check in whatsoever.

The hotel has been a staple in the area for a while so it seemed like a safe bet when returning home. I was very wrong. The front desk was rude and unwelcoming--giving me an attitude as soon as I asked to check in. We were checked in quickly, which was fine. However, the room was vile. It reeked of mildew and basement. The bathtub was yellowing and missing most of the knobs. The shower was dingy, darkly lit, and had a 3 ft hole in the wall covered with insulation plastic. Everything about the hotel was gross and unsettling. The decor was ancient, which is almost forgivable, if not for literally everything else being terrible. Additionally, the hotel cost almost $300/night. Stay at the Hyatt on Route 9. You'll be much better off.

Outdated property- room smelled moldy and the sheets and carpet were a bit damp. The front desk personnel were extremely unfriendly/unhappy. It was probably nice when it first opened, but I recommend paying a bit more and finding somewhere else to stay in that area

I stayed in a suite on the first floor with a water view on July 24, 2021. It's an older property, but I did not experience any of the issues mentioned in other reviews. The bathroom cleanliness matched that of Holiday Inns and Hampton Inns I've stayed at. The towels and linens were clean. The air conditioning was fine. The bed was very comfortable and I slept well. Yeah, the outside windows need cleaning. So? I did not go to breakfast. So they don't have a real breakfast during Covid? All hotels are giving out packaged items these days. Geesh--some people just like to complain!! I would stay there again.

Staff was unhappy, Housekeeping incompetent and not supervised. Our room was dirty and there was a pile of refuse swept into a corner of the hall. Local water was not pallitable. No bottled water was provided.

Walking to the room i could see the hotel was lacking house keeping. Cob webs everywhere and a weird musty smell. Entering the room it smelled of marijuana very strong. After a long drive I decided to use the hot tub but to my dismay the jets were filthy and left a dirty ring around the tub. I didn't enter it. Overall the hotel has fallen from grace.

The outside walls and especially the windows of the hotel need cleaning and they need more staff. There was no breakfast put out due to Covid-19 restrictions and the bagged breakfast offered featured a Hostess pastry, juice, granola and an apple. At least they had coffee. The refrigerator in our room was full of take out food which didn't make us feel there was any extra cleaning going on due to the pandemic. Hopefully these conditions will improve as more people are traveling and using the hotel.

No A/C. Doors broken. Dogs barking all night. Cigarette stains on pillows. No towels in room. Hotel staff did nothing to remedy any of the concerns even after they were notified. Strongly recommend against this establishment.

Poorly maintained resort. Dark and gloomy halls and decor. Access to the building we were in had no security and entry door was always unlocked. Vacated rooms were left for days with the doors wide open, lights on and dirty towels thrown on the floor. The soap dish had been broken off the tub wall in our room. Breakfast consisted of a Danish and juice in a bag. I believe this hotel is used as a homeless shelter.

Great location, near Marist and Vassar and a very nice front desk person. Rooms appear to have been last updated decades ago and one clearly had been smoked in extensively. When I checked in to one room, the other was propped open so I assumed that housekeeping was still cleaning it. Later that night we figured out it must have been an attempt to air it out. Housekeeping doing their jobs, but clearly not a well-maintained place. You'll want shoes for the shower. My shower had a large hole in the wall cleverly covered by masking tape. Water stains above a jet tub that had seen better days. Carpets...ugh. Busy wknd and they charged $300 a night, pathetic.

This was my first experience of a BestWestern Plus. Overall the room was clean, but the decor was very outdated, there was also peeling paint on the walls of the room, a rusty soap dish in the shower, the hallway carpets were dirty, chicken bones were on the ground of the entry way, etc. Breakfast was a prepackaged donut (which I couldn't eat) and a bottle of orange juice. There were no options and I had to wait for over 10 minutes to get that. Yes, these are challenging times with COVID, but I have stayed at many other hotels over the last year and this was, without question, the worst experience I have had in many years. If these are the standards of a BW Plus, I would hate to see a regular BW.

This hotel is in need of major cleaning if not an upgrade. I used an earned free night as part of a longer stay, and Best Western really knows how to unappreciate you when you are getting a freebie by forcing a dbl queen when I've always paid for a King and one that is in (smelly) bad shape. Ok, Ok, I should have paid and not used my earned freebie....

The hotel was dirty and poorly maintained. The communal areas had cobwebs and dirty windows indicating neglect. Our room was tired (worn out desk chair, damaged furniture and fittings with numerous stains and marks on the walls) and unclean (sticky carpet, stains on chair and foot stool and about 15 sticky stains on the bathroom tiled floor, filthy windows). When we complained to the front desk about the bathroom floor having numerous sticky stains, we were given bleach to clean the floor ourselves as the hotel was full.

Terrible experience. Smokey room, cigarette smoke no less. At 11pm and two hours away from home we are over a barrel. Nothing we can do but stay. Luckily it is just a one night stop over before the real destination. A terrible experience. Oretha is the ray of sunshine. She's an extraordinary customer service personnel who has gone above and beyond to make us as comfortable as possible. Owners would only give a 20% discount. We'll talk to corporate tomorrow.

Surprised, disgusted, and inconvenienced checking into unclean rooms. Tried 3 bad rooms and then I asked for refund. I requested a low floor, was given the boiler room/“staff only room” wing which smelled like smokers as well as my room, so I asked front desk to please give me another one, any floor. Rm 210 had crumbs on right bedspread, left bed had several black hairs. It's disappointing enough to see worn pilled linens, & caked in dirt where carpet meets wall in doorway. But I refuse rooms that aren't cleaned. Especially coming out of Covid, how can you do this to people? So I lugged my heavy wheeled suitcase because elevator doesn't work, just to be given Nextdoor room 211, Found black dots on that coverlet, more crumbs on the right bed, and hairs on the left bed without trying hard, Young man at front desk was unphased. Just learned best westerns are independently owned, I chose this hotel because it was rated well here on TripAdvisor. Don't stay here. See my pictures of unclean bedding in 2 different attempted rooms

I stayed in the jacuzzi which was decent for the price. The hotel room was big, but it was severely outdated from the inside out. The elevator wasn't working. The hallways were hot, curtains were ripped and the walls are thin. I would only stay here if the rooms were cheap again. No bugs thankfully but the walls were dirty. Hope this helps

Run down, dirty rooms, smelly ripped curtains, patched hole in the wall, ripped furniture, half sized bed pillows with long black hair on them. The hairdryer had something sticky on it, there were bed mattresses leaning up against a wall in the lobby area. The staff was friendly, this is poor management, such a shame, nice location

This property smells of marijuana both in the lobby and in the guest rooms. It is also loud through out the night with a large number of males people going in and out of rooms taking numerous showers.

Really don't recommend staying here. While it wasn't expensive and location was what we needed, the room was in poor condition (cig burns on carpet, moldy ceiling, broken tub jets, towel bar ripped out of wall), the elevator was broken, the front desk staff member didn't keep her mask on when talking with guests, and we could clearly hear noise from the next room all night. We won't be back.

This was a very nice place at one time. That time has passed. Out of date and unmaintained. Shameful to have the Best Western name on it. Don't get suckered. The more recent reviews are dead on accurate. Consider the YMCA...

I complained about the noise that the people upstairs were making multiple times and nothing was done so it continued all night . The room wasn't very clean especially the tub and sink , I wouldn't spend my money here again

Dirty, smells like cigarettes from the second you walk in. People obviously living there-empty food boxes & clothing/shoes piled outside some doors. At around 1AM there was a huge fight in the hallway with people screaming, saying scary things, and slamming doors. The police came - it was terrifying! The next morning when I told the woman at the front desk, she said "Oh yeah I heard about that". No apologies & acted like it was a normal occurrence.

Room was musty, hallway was incensed, towels had big holes, bedding had cigarette burns. Housekeeping missed us one of four evenings ~ we turned them away another evening because it was already after 9pm. Trash left in hallways, trash left on front stoop.

Do not walk, RUN to another hotel. Because of sheer exhaustion, we stopped ourselves from leaving at 3AM. The room was fairly clean, it was everything else. The towels had holes & stains. The room was dark. NO hot water in shower. Bathroom sink was SLOW to drain. Furniture should have been thrown in the garbage 2 years ago. Burn marks on the rugs. There was a phone next to the toilet!! We were SO uncomfortable in room #115. WE SHOULD HAVE LEFT :/ :/

I read the reviews on TA and was expecting a pretty decent stay. I was wrong. The staff was fine but the room was really outdated, stained carpets, smelled like an ashtray even though the windows were open and really needed remodeling.

We found a usedneedle in our bed. We also found bloody towels, dirty washcloth, our door didn't shut properly, and the smoke detector was broken and hanging from wires from the ceiling. If you care about safety and hygiene bI would not recommend this place.

We stayed here for just one night, on a Sunday evening. Rates are a bit high, but as expected for the area. Parking is a bit tight. The lobby was very nice, once you step away from the desk. There is a lovely patio outside, which sits near a creek. Our room was lovely, large, and very comfortable. I liked the shape of the room. A small sitting area with couch and a chair and desk/TV. The beds were super comfy! Nice decor. Great bath products. Quiet. Watch the room doors, they are very thick and heavy! Desk staff were pretty friendly, but could have been better, both with check-in and check out. I definitely recommend this hotel. Quick drive downtown to stores, restaurants, parks and a bridge to the other side of the Hudson River.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to review our boutique property. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you again should your future travel plans require lodging. We wish you and your family wellness and safety amid this pandemic and hope you have a wonderful day ahead.

Service was quick and helpful. Hotel is adorable looking and half the rooms have a nice view of the River. My view was of the parking lot but that was nice so I could watch over my car. The bathroom wasn't as clean as I'd like a bathroom to be with some rust in the shower and holes in the towels. Over all it was fine for a low maintenance person like me staying for a very short time. For there breakfast (under covid restrictions) I was able to choose orange or apple juice, coffee or tea, and orange or apple, and various kinds of pre packaged pastries. I was also given a water and a granola bar.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Dear Taylor, Thank you for taking the time to review our boutique property. We are pleased to hear your stay was a memorable one. We will be looking into your comments about the bathroom and talk to our housekeeping staff to make necessary changes to ensure no guest has the same issue in the future. We look forward to having you stay with us again and hope you have a wonderful day. Myra P. - GM

We arrived 2 hours early and called front desk to ask if there was a room ready. The woman who answered was very nasty and made a big deal about early check in, which we never insisted on, we just inquired. We entered hotel and were greeted with “ driver license” from receptionist. Then she kept telling me my credit card was bad. It turned out to be her machine. She gave us room cards. Not a word from her. Next morning, after we were greeted by the same women with silence and staring, we inquired about breakfast. She said “apple or orange”. We had no idea what she was talking about, fruit? Juice? She never offered any food, no list was provided, no Nothing. I bit my tongue and we went to Dunkin Donuts. Never spoke to her the rest of stay. I called corporate office and they must have told her to apologize. Upon leaving she apologized for the hotel grounds. Obviously no self accountability there. We left and will never go back again. We stayed there a few years ago and it was nice, thats why we went back. Obviously it changed. I would not recommend this location.

Loved the hot tub was great for my daughter to go in and was a quite night. The rooms we're a bit far from the front door but that was the least and only problem. Was a nice to have the space and doors to the room, allowed for privacy to be kept inside.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us, we are pleased to hear your stay was a memorable one. We look forward to welcoming you back should your future travel plans require lodging. We thank you again for staying with us and appreciate your loyalty to our brand. Have a wonderful day ahead!

Stayed here for a night just to get away from the city and relax. We booked the king suite with a view. I was really happy with the size of the room for the money we paid and it was generally in OK condition. However there were several items broken in the room (door stop, toilet paper holder, window screens, etc.) that made it feel like it had been neglected. We could also hear the guest in the next room as clearly as if he was standing in the same room as us. Overall it was a nice room, in a convenient location, and it was worth the money we paid for it. I really really really wish they would have done more to emphasize what added cleaning procedures were being implemented given the situation with COVID, because that lack of information made us feel a bit unsafe, and that in itself is where we were the most dissatisfied.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

The worse service. The front desk lady who answered the phone on Wednesday, November 4, 2020 was very disgusting & unprofessional. She acted like she owned the place. People like that should be fired and terminated immediately. Best Western is going to loose a lot of business if you keep hiring people like that. I was promised a discount but because it was not written, the lady who answered the phone today in a very nasty way refused to fulfill their promise. The room was smelly, and they never took action upon my request. DO not waste your money. Seek other hotels nearby wa better price and a lot more decent and well train workers.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We apologize for your experience. We will be talking to our employee to see exactly what transpired in this scenario. If a reservation is booked via a 3rd party with a prior discount applied we cannot double discount the room. If you have a reservation via booking.com/Expedia/Orbitz etc., you must contact them for a price differential or a discount you wish applied i.e, AAA or AARP. We hope you can allow us a second chance to serve you better and we will look into this further as well to ensure a similar situation does not occur in the future.

I stayed here during the world premiere of my film at the Woodstock Film Festival. The staff was AMAZING! So friendly and kind, very accommodating. The bar was closed to the public, but the manager arranged to restock the bar, and hire a bartender so we could have an outdoor gathering on the beautiful patio overlooking the river. Rooms were clean, and no, not the most modern - but who cares! The location and amenities were quaint, and rustic - very fitting for the area. Would definitely stay here again.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us Rebecca. We are pleased to hear that your stay was a memorable one. We look forward to having you stay with us again soon should your travel plans require lodging. Thank you again for staying with us and have a wonderful day ahead.

Unfortunately the Room we had was far under what our expectation was for a Best Western and what we were charged. The room smelled horrible, yhe curtains smelled like smoke, the smoke detector was missing, the chair was totally shot for the desk, there is peeling paint in the bathroom, horrible water pressure, and the walls were dirty.

would not stay at this location again.. It is a dump!!! It smelled of bleach and disinfectant in the room. The room was poorly lit with inadequate lamps. The towels had holes in them. The pillows were lumpy. There was stains on the couch from the previous occupant sexual encounters.

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better to meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Our stay was amazing relaxing and loved it and the staff there were awesome and took great care of my family and i couldnt be more thankful of that they all went above and beyond for is and it was amazing thank you so much for everything

Myra P, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us Mr. Leon. We are glad to hear that your stay was wonderful, we thank you for staying with us and look forward to welcoming you the next time your travel plans require lodging. Have a wonderful day.

This is an unfortunate review because the hotel itself is pleasant but because of the poor decisions of the staff it turned into a horrible experience. I was given a room at the end of the hallway. I noticed that the room directly across from me had many guests as I could hear them. I also noticed the smell of marijuana coming from that room which was fine because I didn't smell it in my room. As the night progressed the situation got worse. The room across the hall got louder, the marijuana smell got much stronger (seeping into my room) and the exit door (supposedly emergency exit) kept on opening and slamming shut every few minutes. It wasn't until I started seeing moths appearing in my room did I leap out of my bed and call the front desk and asked for my room to be changed. When I opened the door to my room I had a swarm of moths hit me in the face. It turns out that they had kept the exit door open so long that the moths flew in and took over the entire hallway. It looked like a horror movie. The smell of marijuana was so strong it was now in the entire hotel. I smelled it all the way to the front desk. When I asked the front desk person what was going on she said, we were warned by the previous shift about them. This is when my mouth dropped open. “You knew about this beforehand and you did nothing?” Yes, sorry was the reply. They ended up letting the rowdy guests stay without any repercussions. Most other hotels would have not let the situation get out of hand like this Best Western did.

Carol Rozell, Owner at Best Western Plus The Inn & Suites At The Falls, responded to this review
We apologize for the inconvenience caused during your stay. We have spoken via phone in regards to measures we have taken to address this issue. Please know that this is not our norm and we have taken measures to ensure another guest will not have the same issues as you did. We hope you can give us a second chance to prove this to you. Should your future plans require lodging we will be more than happy to accommodate you and your family. Thank you for your review and we hope you have a wonderful day ahead.

Due to having to temporarily having to leave my condo; my son, myself and my dog had to relocate. This was chosen as it's pet friendly. Only issues we had was that the internet would just randomly would go down, no cell phone service at all in our room unless you were near the window, they need to check their phones as I tried to retrieve my message and I followed the direction on the phone and it did not work, tried calling the front desk, not working so I had to call on an outside line to the front desk. They need to put up small trash cans so when you walk your dog and pick up the poop you have somewhere to put it besides in your room !

BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us, by telling us how we can improve you are helping us serve you better. We will be looking into the issues you mentioned and do our best to ensure another guest does not face the same issues as you did. Thank you and we look forward to having you stay with us again soon

I stayed there recently for a night with my girlfriend for her birthday. We booked a King room with the Jacuzzi tub so that she could pamper herself. One of the cushions on the couch had a large stain on it so we flipped the cushion over and there was a stain on that side as well. We went to use the Jacuzzi tub and it was broken, the water wouldn't stay in the tub, the girl at the desk, who was not wearing a mask even though masks are mandatory came down to the room to look, she left and came back with a new plunger piece that was more broken than the first one, luckily I was able to take pieces from both and make one that worked, in addition the light over the tub was blown out. The black out drapes in the bedroom area didn't have a track to go in front of the window so there was no way to close the drapes and keep the sun out in the morning. Our ice bucket still had remnants from the people before us and the overall room felt old. The girl at the desk in the morning had a mask but she was wearing it down over her throat not covering her mouth. The ice machine is upstairs in a corner with no real lights in the area so it's dark there while you are trying to get ice. The hotel is nice to look at and is conveniently located but I feel like an upgrade is definitely needed, the room felt old and not updated in a while. I will say, everyone was super nice and very accommodating and we would definitely give it another try during non pandemic times if the place was upgraded.

BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your experience with us. We will be looking further into this matter to ensure this does not happen in the future. We hope you will give us a second chance as these are not our standards and we would love to prove that to you.

We found over 10 various hairs in our bed and multiple stains on every blanket. There was even hair on the back up blankets. The shower floor moved when you stepped on it, there was no shower liner, there was a spider, and there were multiple stains on the white wall. The back board of the bed had markings from previous guests, showing it had not been wiped down. Overall it was disgusting and wish we hadn't relied on the good reviews to book it, would never stay here again.

BWIatthefalls, Guest Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It is not up to our Best Western standards to have any of these issues mentioned above. We hope you relayed this message to the front desk at the time of discovery so we can take appropriate actions to ensure these issues do not reoccur in the future. We sincerely apologize and hope you will give us a second chance to prove that these are not our standards.

Once again had a great time. Stayed in a Jacuzzi suite. Since last time carpet was upgraded. Breakfast was great. Love this place.Would definitely recommend staying here! Third time here. Every stay was consistently great. Can not say anything negative.

BWIatthefalls, Public Relations Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for your kind words Eileen. We appreciate you taking time out to share your experience with us. Hope to see you again soon.

Easy access through the Amtrak option. Great breakfast choices. Rooms are spacious, and the bed was very comfortable. The property is located by this nice water stream, but one side of the hotel doesn't face it. Overall, pretty good escape from it all.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sunshine thank you for your review and for staying with us. We are all happy you enjoyed your stay with us. We hope to see you back again soon.

Our checkin didn't go well to begin with, we were checking in late. I went back to the car to park and my daughter went to our room - when she tried to open it a man came rushing to the door from inside. Both my daughter and the occupant were unnerved by the mix up. The lady at reception seemed genuinely confused. She called the room to confirm someone was in it - then apologized to us. As we checked in late there was no food available anywhere in the area so we settled on some cup of noodles we bought from the hotel. The next night, after a long day we came home to discover a party going on in the next room. The walls were so thin we could hear everything going on. We will not stay at this property again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Mason we are all sorry you did not have an enjoyable stay. We would like you to come back as this is not our norm. We try to make every guests stay a good memory.

We have stayed at this hotel many times as we have family in the area. The room is always comfortable and the breakfast is usually very good with many options including fresh made pancakes and eggs, breakfast meat, potatos, yogurt, pastries and many other options. I would recommend that someone from the staff take a look at some of the furniture in the rooms since some of the rooms need chairs replaced but overall the place is in good shape. They do allow dogs to stay here now, so if that is a problem it might be a good idea to ask for a room that doesn't have a history of dogs staying in it. I was told that the rooms for dogs are in a different wing of the hotel but I did hear dogs barking in the wing I was staying in.....

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Tennisbob thank you for your review and for staying with us. Sometimes people tell us they have a service dog and by law we can not question it. We are always in rooms doing repairs. Thank you for staying with us and the 4 stars.

We booked a one night stay for a local family funeral at this hotel because of the great reviews here on TripAdvisor and because of their pet-friendly policy. Prior to booking, I called the hotel to confirm the pet policy and to inquire about a late checkout since the reason for our visit was a family funeral at 10am and we would need to leave our small dog in her crate until the funeral was over (likely after the 11am checkout time). The person on the phone was helpful, knowledgeable, and accommodating and assured us that would be fine and that we could check out at 12pm. Upon arrival, I quickly realized that booking this hotel was a mistake. The front desk clerk was aloof and seemed like she would prefer to be anywhere but there. When I reiterated to her that we would need a late checkout due to the funeral, her response was, "don't let my manager know". I asked what she meant by that and she shared that her manager would not like that we were leaving our dog while we went to the funeral. I found this very odd for a few reasons: 1. We were paying extra to have our dog with us. 2. When I spoke to someone on the phone earlier in the week, they had no problem with this plan. 3. Our dog would be in a crate while we were away for an hour or so, with no chance to cause any damage to the room. 4. She was aware we were going to a FUNERAL and seemed to lack any sense of empathy or sympathy. When we arrived in our room, it was dingy, dirty, and worn out. The lamp on the wall didn't work, another lamp shade had stains on it, and there was dirt and dust in every corner. After attending the funeral and returning 30 minutes before our agreed-upon late checkout, we went to the lobby because our key wasn't working to let us into our room. When I spoke to the same front desk attendant, she reset the key, but made sure to point to the cleaning person on the sofa and state, "she's been waiting for you". Huh? Why point that out to me? Isn't it your responsibility to communicate to your cleaning crew that you granted someone a late checkout? Overall, I found this hotel to be seriously lacking in general customer service and hospitality. This will definitely not be our choice if we ever return to the area again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
I would like to apologize to you on behalf of the entire staff. This is not our norm or how we treat people. We will be looking into everything you mentioned. There is no need for that type of attitude even if someone is having a bad day.

Great room, great service, great hotel! What more do you want? There is much to do in the area so stay a few days to enjoy this part of NY State. I recommend getting a room with a view of the stream. Just beautiful.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 star rating. We hope to see you back again.

Our first view of this hotel impressed us: it looks like a little castle nestled on a wooded area. Once inside, we were further impressed by the appearance of the lobby, the friendliness of the staff, and the appearance of our room, which proved to be quite comfortable over our three-night stay. Breakfast was great, with an extensive selection of hot and cold items, including fresh fruit. The person in charge of the breakfast room was friendly and very helpful. It all made the purpose of our visit--my sister's funeral--a little easier.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Joe thank you for all your kind words and we are sorry for your loss. We hope to see you again under happier circumstances. Thank you for your review and for staying with us.

overall very good; I like the location the creek is relaxing, convenient location for my needs improvements can be made on exterior breakfast is varied beds are very comfortable; will continue to stay here when in Poughkeepsie

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Renee thank you for your review and for staying with us. The exterior will be addressed in the spring.

Great time here Staff was amazing, I have stayed here a few times before, but this time was great. Seems to be a new staff very friendly, outgoing, friendly. They look for solutions when problem arise with no panic. The two ladies at the front desk ( Oretha, and Mocha) and the lady tending to the breakfast bar(Linda), made it a pleasure when walking in after working 13 hour overnight shift. even the house keeper kept my room dressed cleaned and smelling great Especially the bathroom. Highly recommend coming here especially now.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
TodaysPixels thank you so much for your review and for staying with us. We hope to see you again. The staff thanks you for your kind words.

The hallways can be a bit noisy. the hotel sits on the river which is absolutely beautiful. My biggest complaint is the pillows. they are very hard and lumpy. I came home needing a trip to the chiropractor. Pay attention to the corners in the bathroom cleaning people. We can see them....

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review, we have spoken to the housekeepers.

Said here many times. Staff is always friendly and professional. Rooms have always been clean and comfortable. Breakfast is decent. The only best western that offers you a free drink at the bar when you check in.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Edward thank you for your review and for staying with us. We hope to see you again in the future.

Unfortunately our room had no hot water and we arrived during winter weather late in the evening. We found a Long dark hair in the bed and the pillows were not full pillows but tiny throw pillows. Never have we stayed at a hotel where Prostitutes were soliciting in the parking lot and also in lobby in right in front of the desk clerk. We moved hotels for the remaining two nights. I would never recommend this hotel to any traveler. Worst hotel experience and we travel often. Just really unbelievable

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Mark we checked the room you were in and there was hot water in that room and the entire hotel. We do not have an issue with prostitutions. Sorry you had that impression. As for the pillows they are all standard size pillows. We hope that you come back again to see that your opinion is not what our hotel is and we would like to prove this to you.

Beautiful scenery and a friendly staff. The services offered were very worthwhile. The pillows on the bed were more like throw pillows but we dug up some bigger pillows to use. The overall stay was very good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We hope to see you back in the future.

Hotel was cozy and comfortable and also very quiet. Within 15 to 20 mins of waterfront and other attractions. Staff was friendly and hotel was very clean. Breakfast was very nice with a couple options. Would definitely stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for staying with us and writing your review. We look forward to your return.

Room and hotel were swell, although only one pillow model and mattress wasn't best. Front desk clerk, a young lady who was at hotel bar with friend an hour after I checked in, let said girlfriend leave car outside front door with car windows open and radio with subwoofers pretty loud. Woke me up at 12:20, and I was in end room on second floor. After 5 minutes I dressed and walked downstairs.as I approached car the pair ran out front into car smiling. I thanked driver, who asked if I wanted her to write me a letter. The hotel clerk smiled.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
I am so sorry as this is not our norm. I will look into t,his and review cameras this will not happen again.

Our 3 night stay at the Falls in October was a wonderful stay. Peaceful with the waterway viewed from room. Cocktails from 5 to 8 was enjoyed. room clean and functional. We would return for another stay.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 stars and for staying with us. We look forward to seeing you again.

I thought it was going to be a small hot tub for one but it was a large size for two had a view if the falls relaxing never knew this was in this location. will come back again don't let the rustic exterior fool you

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Ladiezmn thank you for your review, we look forward to your return.

It is in a pretty location along the river. Uber, lyft and taxi are available to get you around town. The staff is considerate. The rooms were clean. They have began to start green practices. Rosaline and Tequina (new woman) were pleasant during my stay. FDR, Eleanor Roosevelt and the Vanderbilt attraction are close to the hotel. It takes roughly half an hour to get there by vehicle.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. All the attractions in Hyde Park are about 20 minutes from our hotel which makes it very convenient to see all the sights in the area. You will have to come back so you can see the rest of the Historical sights that you missed.

The hotel was over-priced & not very clean. There was no shampoo in the bathroom. Linens were old and worn out...All of the furniture was old and again, not clean. The parking lot is small and not well lit so it was a bit creepy walking alone in the dark from the far corner. The front desk woman, Mocca, was FABULOUS...Knowledgable & helpful!...The only saving grace @ this hotel! The Saturday morning front desk woman was GRUMPY!!!!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and I will look into this all as this is not our standard.

The room was clean and very good. Best Western is a good product. This hotel lived up to the BW standards. A safe in the room would have been nice. The luggage Cart can stand to be replaced. It is old and "done". The town of Poughkeepsie though is not the greatest tourist attraction. We found HYDE PARK much nicer. YET the HUDSON Valley is breathtaking.

Carol R, Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
USDutchie we replaced the wheels on the luggage cart Friday to make it easier to roll. We are centrally located to all the Hudson Valley sights that are must see. You are correct Poughkeepsie is not the reason people stay with us.

This is a very nice older hotel. The good things were the room size, shower, location, cleanliness of the room/hotel and staff. The only negative was the choice of colors, all tan and brown and the very small bottles of shampoo and conditioner. It was a struggle getting the conditioner out of the bottle.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Timothy thank you for the 5 stars and for staying with us. We look forward to your return if your ever back in our area.

Very nice hotel. My wife and I really enjoyed. It is a little off the beaten path but well worth it. If available, go for the room with a creek view. The room was one of the nicest I have stayed in. Close drive to the Walkway over the Hudson. Very quiet and relaxing stay. I would definitely consider staying here if in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We hope to see you back in the future.

Very nice Best Western with very courteous and helpful front desk staff. Hotel was modern and river view rooms made this one of nicest Best Western hotels I have ever stayed at. A nice hotel to stay at if visiting nearby Vanderbilt Mansion, FDR's Hyde Park or various Universities in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Stonewallheir thank you so much for such a nice review. Thank you for staying with us.

Stayed here for just 1 night. We each got the king bed room. Very nice. Clean. Staff were friendly and accomdating (we had boat on trailer). Long a stream with nice view, but no real waterfall. I would stay again. Nice breakfast.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Eric thank you for staying with us and writing your review. We are all happy you enjoyed your stay.

We stayed here for 4 days. Walls are thin and I heard the TV from the next room at 4:30am on a Friday. I heard later that they had checked out and the weekend was quiet. Beds were comfortable and clean. Window need washing. Patio was pretty along the stream. I did sleep well other nights.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry about the guests next door and the TV. Windows are an on going issue being next to the water, we do try to keep up with them. Thank you for staying with us and writing your review.

Lovely hotel and our room overlooked the river. The place is well maintained with friendly staff but I should have checked before booking because they do not have a restaurant or bar. The desk attendant was extremely helpful in providing a list of local eateries and the one that we chose from the list was very good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Ralph thank you for your review we are working on the liquor license and hopefully soon we will have it. Thank you for your review and for staying with us.

Beautiful location and impressive exterior. The grounds were well-kept. The staff were very friendly. The king jacuzzi suite was amazingly comfortable. Best nights sleep of our trip. Definitely recommend!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the great review and for staying with us.

we stayed here twice and booked the jacuzzi suite. The jacuzzi was awesome nice and big with lots of room for two people. The beds were amazingly comfortable along with a nice living room area and small kitchenette. The views of the running stream were very nice along with the community fireplace

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Tiffany thank you for the 5 star rating and for staying with us. We look forward to your next stay.

We spent one night at this location. Our neighbors had little kids playing video games in the adjacent room. We could hear all the sound effects. Thankfully they stopped before 10 PM so we did not complain. The staff was kind enough to have given us an upgrade to a room overlooking the river. Breakfast was good and well supplied. The wifi was very uneven and disconnected frequently, so watching a movie online was not ideal.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Claude thank you for staying with us and writing your review. I would be interested in what type of device you were using for the internet. They just did an upgrade and this information is always very useful.

stayed here last weekend. Wasn't the best hotel we've stayed in. There didn't seem to be much pride in the hotel. Not well kept up. the rooms were clean and the bathrooms were also clean but the exhaust fan was exceptionally loud and the bathtub stopper was broken. The outside was the most disappointing. the furniture was shabby and there was weeds and dirt all over the patio. could have been very nice if maintained. the woman at the front desk on checkout on sunday 8/18 was not very friendly at all and not very approachable. Also, the cable went out on Saturday night and still wasn't back when we left on Sunday, so no tv at night to watch, really annoying since there was nothing else to do, and I called front desk and they said they were aware but that was it. Also, breakfast was mediocre, banana were a few days old, and food was limited, and the pillows are very small, never seen any that size before. I would say this hotel is overpriced but it seems to be the area it's in.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your feed back on your stay. We are always striving to make our hotel better. Guest insights of their stays are helpful. Sorry about the storm that knocked our the TV during your stay.

This is our 4th stay here over the past few years. This is a BW Plus. A friendly reception staff. We have always had clean rooms. The suites are huge and well furnished. The hotel offers HBO and a huge set of channels from large HD TVs. The beds are comfortable. Good hot water. And breakfast is substantial. We find it a quiet location well off the roads. It is our go to stay up in this area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We all want to thank you for your review and we look forward to your next stay. Maybe in the fall when the leaves turn would be nice.

The hotel description says it was recently renovated. I can only assume the renovation did not include our room. It's a cool looking place from the outside. That's the last good thing I can say about it. Our room was so damp that the carpet felt gross underfoot. We should have left at once, but opted to give the a/c a couple hours to make things better while we went to dinner. It made no difference. I slept (sort of) with a hand towel over my pillow because otherwise it stuck to my cheek. In a room for 4 guests, we were provided with 3 flimsy bath towels. Decor is despair-inducingly ugly. Blanket had seen better days. The whole place stinks of a citrus-based product that I suppose we should be glad was in use. Two stars instead of one because it wasn't dirty. None of this is the fault of the staff, who were nice. And, if management is about to reply that we should have brought all of this to their attention: You're right, we should have. But we were so tired after a long day, and opted to just cope rather than pack up and move. We won't make that mistake again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay. I tried to see what room you were in, but you were not a registered guest under your name. We have raving reviews and I am surprised we failed you. If you would like to talk further on this please give me a call.

This is like the hotel that time forgot. I wouldn't have minded just dated and old-fashioned, but it hasn't been maintained. Door frames were missing or had peeling paint; the bathroom wall was cracking away from the frame; our room was a bit musty; fitness center equipment wasn't working properly and needs updating. The room was clean and the beds were comfortable, and the staff was friendly and helpful. The breakfast was fine but not more than that. Refrigerator and microwave were nice touches, and the Wifi quality was good. I'm surprised at the high ratings on TripAdvisor, as the quality doesn't reflect the 4-star rating. I'd give is 2.5 if I could.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Joyce we are sorry about your room and we will correct it right away.

Very nice Best Western overall. The only complaint was a very loud bathroom fan and the general setup of the bathroom/vanity area. The A/C was a little loud, but I considered it "white noise" and slept very well. The breakfast was very good, but the hot food buffet was on the small size. There was a balcony off the breakfast area with a very scenic Brook in the back. I would definitely stay there again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you very much for staying with us. We actually had maintenance go to the room you stayed in and check the fan today. We have so many breakfast options that we run out of space putting them all out. But we get it done.

I was looking for a place to stay on the way home to Pennsylvania from Northern New England. This looked like a cool place to stay in a good location next to a creek, and I was not disappointed. Granted, Wappinger Falls ain't Niagra Falls, but the hotel is located in a pretty setting next to your typical creek. There is a nice patio overlooking the water and our room had a nice creekside view. The room was clean and comfortable, staff, was friendly, a decent breakfast was provided, and the price was reasonable. The only disappointment was that during my stay the hotel bar was not available apparently due to some issues with the liquor license so I didn't get my two free beers at happy hour, but nonetheless it was a very nice stay.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 stars and for staying with us. We are just waiting for our new liquor license and NYS is not moving too fast. Hopefully we will get it soon.

This hotel is quiet and comfortable. It could use some updating and improved maintenance. Our room was comfy and clean, however the bath area needs work. The toilet needed new "works" or complete replacement. Tub was slippery and no tub mat was available. Diverter for shower needed repair. Tile flooring was very slick in bath and the lobby. Solve the minor issues and the hotel would rate another star.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
I will look into bathrooms. We are happy you enjoyed your stay and we hope to see you back in the future. Thank you for your review.

We've stayed here in the past. During this visit, upon arrival we found out the hotel was waiting on their liquor license for the lounge. I really wish this hotel had a pool, as we were there the weekend of the heat wave. I feel the price is high for the fact of no extra amenities, like a pool, lounge being available. The outside area has 3 tables. They could use more tables outside for seating. I mentioned this 2 years ago in a review and was disappointed to see that nothing was improved upon.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Cabrillo thank you for staying with us again this year. We do price our hotel lower than other hotels in our area. We hope to see you next year.

Hotel was clean and nicely siuated on a river. The staff was great and very accomodating. My only complaint is they advertised a bar and complimentary drinks, but when we arrived they did not have their liquor license. Very dissapointing.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We have it on our website that there is not a happy hour right now, but it will be coming back in the future. We hope to see you again in the future.

Interesting hotel off the beaten path - turned out to be not real convenient to anywhere around the area we needed to go, but that was my fault. Room was fine - clean & relatively quiet and comfortable. Good number of TV stations, plus had a microwave and decent size fridge/freezer. The toilet (room 200) needed to be reinstalled, it really rocked when sat upon. One of the queen beds was very creaky, any movement was kind of noisy. Breakfast (included) was pretty decent - no complaints there. I really wish I had been told when we checked in of what I just read was a daily happy hour, I would have been all over that! Workout room had a good amount of equipment in it but it was really jammed in a small room. I would say it would be unpleasant if not impossible for more than two people to use it at once. I didn't end up using it. Overall I liked it. Not sure if I would stay again based on location (we will be back if my daughter chooses to go to college here, the purpose of the trip) although the free happy hour could change my mind!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
hawknoah thank you for staying with us and writing your review. We are happy you enjoyed your stay I am looking into the bed and toilet. We hope to see you in the future. Our happy hour will be coming back soon, but right now we had to temporarily stop doing it.

It was nice to find a place with a ChargePoint station, but the information given on the charger does not make it clear that you are billed for as long as you are plugged in, not just for the hours you are drawing a charge. Plugged in overnight, resulting in $12+ bill. Hotel wouldn't do anything about it, despite info from ChargePoint that hotel determined the billing options. ChargePoint eventually refunded $9.99 of bill, but it was an annoying waste of time to deal with it. On other Issues: desk staff were very helpful and courteous. Room was unacceptable, since shower floor did not drain properly, leaving a 1 by 2 foot puddle on the tile at all times. Tile was slightly slippery, with no grab bars in shower, so it was unsafe for anyone with balance issues. Setting of hotel next to Wappinger Creek was lovely, but the hotel could use renovation /updating.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
ChargePoint has told us to charge for total time so that people will unplug their cars when charged. This way other guests have the option to charge their car. We have fixed the drain, on occasion this happens just like at home. Thank you for staying with us.

Stayed one night on the way to Niagara (June.20) Nice clean, quiet room (107), overlooking the river. Could leave the windows open and hear the water-a nice plus in USA. Bed was comfortable, shower was good, breakfast was fine and with a good choice. Exceptionally friendly and helpful staff.Will definitely stay there again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Graham thank you for the 5 stars and for staying with us. We look forward to your return.

Hotel was pleasant, beautifully set out in great stream side setting. Staff were lovely, room clean and tidy, bed comfortable. Only minor quirk was TV buffered a bit but weather was stormy. Set up for a great day in the Catskills and on to the next Best Western :)

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. Enjoy the rest of your trip.

Desk staff was very good and tried to be helpful. The breakfast was great, probably the best part of the stay. The rooms are a bit small to be B.S PLUS. The walls are so thin that one can't help but hear every word from next door. Our next door were taking and going in and out all night so you may not sleep if you are light sleeper.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Aviron thank you for staying with us. Sorry the guests next door were load talkers.

This is a beautiful little hotel that looks nothing like a typical Best Western. It's a beautiful low keyed brick and stone building tucked off the road and almost hidden. Everything was wonderful! The Check in was friendly and very welcoming, the room was great and had a wonderful fragrance that was crisp and clean. There's an outdoor patio overlooking a river which is beautiful, and breakfast was superior to any BW I've been to. Highly recommend!

You can tell that you are in rural New York state as you approach the wood shingle Inn. Friendly staff; lots of parking; average sized rooms many with river views. Generous complimentary breakfast in airy well lit room with excellent coffee, yogert, fresh unpeeled fruit, and hard boiled eggs. Grab a trail bar in case you need a snack later in the day. Inn has charm but it is a tad old as noted by the bathroom fixtures etc. Clean but a musty smell. Our base for 4 days as we took in the historic and artistic sites on both sides of the Hudson River.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Dianne thank you for taking the time and writing your review and giving us a 4 star. Thank you for staying with us.

The setting around the hotel is beautiful, and rooms are nice, but there were ants crawling all over the wall behind the egg station at breakfast and not a lot of seating in that area. Also, we had an issue in our room and the front desk employee did not seem to care very much.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Tammy thank you we have fixed the issues. We hope you come back again to see that this is not our norm.

Good location, comfortable beds and clean rooms and toilets. Plenty of parking space. Good variety for breakfast. Staff was helpful and despite having an issue with check in due to b.com and BW internal reservation system they did their best to solve the issue on time and refund part of the money. Thank you for having us

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you very much for your review. We are sorry about the computer glitch. Thank you for being understanding.

We stayed a week and used the location as our central point visiting the historic sites up and down the Hudson River. Easily accessible to Hyde Park area. The entire staff was incredibly kind. Clean rooms. Good value.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Paradise thank you for staying with and writing your review. We are all happy you enjoyed your stay, we hope to see you again in the future.

I chose this place because it had a certificate of excellence. It was also on a river which is always cool. I checked out the pictures on the website but they just didn't really represent the place correctly. First, the rooms are much smaller than pictured on the website; perhaps they used a wide angel lens? Second, most hotels leave you enough toiletries for at least two people to shower. Not here. They stay included breakfast, which was pretty lousy. but we all hated it and after the first day we ate out. Crappy food, and plastic everything. If you care at all about the environment all the stupid plastic will trouble you. Finally, not that I care about a free "happy hour" but it was promised but when my friend asked about the wine he was told it was suspended because they were waiting to renew their liquor license. That should not effect any establishment that is provided "free wine."

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are all sorry you did not enjoy your stay. The pictures are not faked on our website. As for the liquor license it has been on our website that we will reopen the bar in June. New York State law mandates that we cannot give out any complimentary drinks or sell them with no license. Thank you for staying with us.

Opening the curtains this morning, I discovered a pair of Canadian geese and their six young casually walking along the creek bank just outside our window. If the weather had been warmer I would have raised the window and used the screen to allow it the sounds of the water rippling past on a fair sized river. This property is ideal. The rooms were very nice. It was strange that the hotel had no laundry facilities and an envelope was left suggesting one might like to leave a tip for the cleaning personnel.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Randy thank you for your review and for staying with us. There is a laundromat near by if one is needed. As for the envelopes our guests do like to leave a tip for the girls during their stay. However the girls will not pickup any money that is just left on the table. The envelopes have made it easier for the girls to know that the guest has appreciated their service, and the guests don't have to come to the front desk and try to give the tip to them.

Started here for a weekend trip with our dog. Nice hotel on the edge of a large creek. It was still a little cold to sit on the patio for breakfast but in nice weather it would've been nice. Rooms were very clean. There was a "happy hour" even on a Saturday with two free beers or wine. Bar was very small but it was a nice offering. No restaurant though. Nice place for a weekend stay.

Visiting/touring local colleges with kids. More average & dated looking in person vs. website. Check-in staff seemed a bit confused and slow. Breakfast was adequate - typical fare, coffee was good. Not a resort, but wasn't expecting one. Can do better/worse with other chains nearby.

Staff was great room clean, TV broken,coffee cold and\\or empty, no creamers but tip cup was present! Breakfast waffle irons broken. Extreme limit of choices. Envelope in room begging for tips. The overall place and location gorgeous but it was lipstick on a pig

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay like our other guests do. We have replaced the waffle irons after a guest scratched them up. As for the tip envelopes in the rooms the housekeepers are not allowed to take money off a dresser even if the guest left it for them. The envelopes are a place for the guests to leave the money so that housekeepers know it is meant for them.

should have been told in advance that if paying with cash you have to leave a $ 300.00 cash deposit. When I explained I was never told that upon booking the front desk lady actually pulled the policy off the wall and continued to say " It's our policy". no concern that we were never told that

The experience begins from the unique building located in an beautiful location along a creek. The clerks were friendly and beyond what I hope to find checking-in. We had a pet-friendly room that was very clean and nicely updated. Although we were facing the street (with a nice lawn as a buffer) we could barely hear the cars which we found to be quite refreshing. It's located in a neighborhood setting and still close to everything. We will definitely stay here again when we return to Poughkeepsie.

We enjoyed a quiet night in beautiful surroundings at this hotel. The highlight was the breakfast room and morning staff. So friendly and competent. The buffet offered a wide selection, including fresh fruit, a variety of juices and coffee, hot and cold options. And a view of the Falls.

We stayed in March, and while there was still quite a bit of snow, there were lots of birds on the river behind the hotel; good spot for birders. The walls are a bit thin; we were treated to our elderly neighbors celebrating their togetherness but we were able to turn up the room fan to drown it out. Beds are comfortable, all the usual conveniences, and the place was reasonably clean. Staff were very helpful and friendly; I needed to make a number of requests and all were graciously accommodated. Breakfast was the usual, but again staff were very friendly. The entrance is a bit of a mystery at first, with no sign indicating checkin, office, entrance etc. Steps can be slippery if wet; they're stone and mossy. It's about a 10 minute drive from Poughkeepsie, not within walking distance of anything, so keep that in mind. But the rural feel, the little terrace by the river, lots of trees, make it a nice relaxing choice.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sugismama thank you for the 4 stars and for staying with us. We are always able to try and make every request taken care of. We hope to see you back again in the future. Sorry about the neighbors.

We stayed here for one night and really enjoyed the hotel. The room was comfortable and really spacious. The only thing I would say is to ask for more pillows, since the ones they provide are tiny! The view of the river was really nice and quiet - definitely a peaceful location that would be nice in the summer. When we checked in, we didn't realize that there was a 2 hour happy hour at the bar. You get 2 free drinks - and if you order wine, you get a solo cup full, so it is more like 4-6 glasses for free. Also, the next morning they had a wide variety of food for the complimentary breakfast. There was a waffle station with different toppings to put in or on your waffle (which was delicious), a hot food station with bacon, eggs, and sausage, a bread station with muffins, bagels, biscuits, etc, and some cereal and fruit on the side. We were stopping in Poughkeepsie while upstate for a ski weekend, so it was the perfect way to unwind at night with the free drinks and then prepare for the slopes with the nice, big breakfast. I would definitely recommend this Best Western Plus!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nic thank you for the 5 stars. We are all happy you enjoyed the free drinks and breakfast in the morning. Hopefully we will see you again in the future.

The hotel staff were exceptional! Though our keys weren't ready on arrival the super friendly staff worked swiftly to get us checked in. The hotel has one elevator. Our room was clean and compact. The bed was comfortable and had all non-feather pillows--great for allergy sufferers! The sheets, unfortunately, were pilled and scratchy. Each nightstand had a lamp with a power outlet at the base--perfect for charging phones and devices at bedside. The room had a microwave, mini-fridge, iron, and ironing board. The bathroom had a shower/tub combo with no mold--good job, housekeeping! But the maintenance staff needs to redo the poor caulking job at the base of the tub. The shower water pressure was great and the hot water stayed hot. There was a multi-speed hairdryer under the sink. The towels were small but absorbent. The free WiFi worked well. Cellular phone signal was spotty in this location but logging in to the WiFi on my phone solved that issue. Parking is free in the hotel's open-air lot. I would happily stay here again, but would be happier if they changed over to soft sheets.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for your review. We will look into the couple of negative comments you made. But we ae very happy you enjoyed your stay. We hope to see you back in the future.

Needed a close location to a very early soccer tournament. The hotel was 4 minutes away, modernized, comfortable and very clean. They even made sure the majority of breakfast items were available to us an hour earlier than scheduled.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We are all happy you enjoyed breakfast.

I got this hotel due to the weather and having to return to work early morning the next day. The room was big, updated and clean. The bed was comfortable. The only complaint I have were my immediate neighbors. They were very loud and I could hear them through the walls. It was difficult to fall asleep especially when having to get up very early to return to work.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review, we are so sorry for the inconsiderate neighbors.

Even though the hotel is about 15 minutes further away from our daughter's than other hotels, ever since we discovered Best Western the Inn at the Falls 3 years ago this is the only place we stay when visiting our daughter and her family. The staff, cleanliness, and amenities far exceed comparably priced hotels in the area. Every staff member we have encountered has been friendly, helpful, welcoming and professional. The rooms have always been clean, the lobby lounge area is clean, comfortable and looks out over the stream and falls. Although we usually do not get back in time to participate, there is a happy hour in the evenings where guests can enjoy complimentary wine or beer. There is a well equipped fitness center that is open until 10 and one computer in a small alcove in the lobby for guest use. Unsecured WiFi and parking are included. The variety of breakfast foods available is excellent and the hot dishes are always fresh. We usually stay 2 nights every 5 or 6 weeks. The value for the price is outstanding. If you are looking for a 5 star luxury resort this is not for you, if you are looking for a clean, comfortable, small, homey hotel with a great staff you will love this place.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 stars and for staying with us.

This hotel is in a beautiful setting, right on a scenic creek.with falls. We asked for and were assigned a room that overlooked the falls. The beds were very comfortable, the bathroom clean and the price was very reasonable. The internet worked great. We were greeted warmly at the front desk. We were given a list of local restaurants, and the one we chose was excellent. The breakfast buffet was very enjoyable with plenty of options. The breakfast attendant interacted with all the guests to make sure we were satisfied. Not every hotel does this. A very good experience.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are all happy you enjoyed your stay and thank you for the five stars.

This was an inexpensive little gem. It was quiet and clean. Our room looked over a stream. The room was good-sized, with 2 queen beds and a sofa. Nice shower. They offered about 8 free movie channels, which was nice. Staff was pleasant. Nothing bad to say. It was off the beaten path a bit, but still conveniently located. It was nice to have a place that was not on a main street with lots of traffic. Highly recommend.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us.

We were offered directions to my destination while staying and was treated warmly and respectfully, we felt comfortable in this hotel and it was very clean! I hope to return in the spring. The 2 woman at the front were top- notch professionals who made us feel at home.

The location is really nice, nestled in the woods, 10 minutes away from Vassar, with Wappinger creek flowing right next to the porch outside the dining area. And, the suite we got was large and convenient. But, there is something so outdated and a bit unkempt about this hotel that is just a shame. The inside feels like a barracks, with dark corridors. And most everything could simply use some updating. The breakfast area is fine, with all the offerings you'd expect at a Best Western: bacon and eggs, some cereal, muffins and warm coffee. There is nothing particularly wrong with this place; and the bottom line is, it is fine to stay here.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 4 stars and your review. We hope to see you again.

All the front desk staff were very kind, warm, and professional. The woman who cleaned our room was wonderful. But there is only so much a great staff can do in a property the owner, sadly, seems to care nothing about and does not maintain. Shame on the owner for allowing what must once have been a unique building in a lovely setting to deteriorate so badly. Maintenance is sorely needed. A towel rack was literally falling off the wall, the bathroom fixtures are rusty or coming apart, a lampshade was falling apart, window drapes, even the couch had filthy spots on them, windows were dirty. Paint jobs everywhere were sloppy or paint had been scraped off of doors. Shower VERY SLIPPERY. Lighting is dingy, old compact fluorescent bulbs, some with no diffusers.The walls need to be built out because you can hear EVERYTHING in the next room, and your bed will move! Paper thin walls so you can even hear normal level conversation . No real privacy. It is very unrestful. And we were in a suite! We had to leave early because it was so awful, cutting short our anniversary weekend. What a shock and a disappointment. The official photos and the way it is advertised are totally misleading. Bypass this shoddy motel in disguise. Sent from my iPhone

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Again we are sorry you did not enjoy your stay like the rest of our guests do. I did speak to you on the phone and you also spoke to the owner. We did go into your room and look at any issues to correct.

The staff was very kind and helpful and the suite was spacious. The walls are paper thin and I guarantee if there are people in the room behind you, you will not get any peace or rest. The wall construction is very poor.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are very sorry the guest's next door were loud. Thank for staying with.

Somewhat unique BW in a quiet wooded area. Very nice setting for a hotel. Building was very unique and welcoming. Front desk staff was very friendly and helpful. Room was OK but offered a view of the river behind the hotel. There is a small bar/lounge area and complimentary glass of wine or beer provided during a happy hour. High speed internet access was sketchy at best.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
James thank you for your review. There is a small area of the hotel that has an internet problem. We are waiting for a completely new system to be delivered so this problem is taken care of. We hope to see you back in the future.

Spent one night while touring the area. Arrived late and hoped to sleep in. Uncontrolled non-parented children yelling in halls in the morning made this not possible. Maybe reserve some rooms in a corridor for tired late arrivals. Breakfast offered usual unhealthy options. No bananas or fresh fruit. Skip it. Would not stay here if you want to rest.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We apologize for the children and the parents not controlling their kids. We do offer apples, oranges and bananas every day they are displayed on the table in the breakfast room. Sorry you did not see them. We would hope you would stay with us again as this is not our norm and other guests love our hotel.

My husband and I stayed one night here on a trip through the Catskills and Hudson Valley, and the one word to describe our stay would be relaxing. The hotel is right along a creek with little water falls. We sat out on the deck and watched some ducks swim by in the evening. There's a happy hour 5:30-7:30 that includes 2 free glasses of wine or beer. The front desk clerk, who was also the bartender, recommended a great restaurant to us, Mill House Brewing Company, which was only about 10 minutes from the hotel. Our room had a king sized bed, which was very comfortable, with lots of pillows and blankets. There was also a fridge, microwave, desk, pull out couch, and a bench, so the room was a little crowded. Everything was clean, and the bathroom was well-stocked with towels and toiletries. I used the fitness room in the morning, and there was a treadmill, elliptical, bike, and weights. Then we headed down for the free continental breakfast, which was way more food than we expected - omelets, bacon, bagels, pastries, yogurt with toppings to make parfaits, make your own waffle station, fruit, cereal, coffee, and juices. The woman working the breakfast area was constantly cleaning and restocking. Overall, one of our best hotel stays and for a very reasonable price, around 130. Definitely recommend this hotel!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and 5 stars and for staying with us. We hope to see you back again.

Stayed 2 nights here for a weekend getaway, place was busy, and nice scenic spot next to a river. First glance it's a nice layout, not just another cookie cutter hotel. All the components are here for a great place & stay, but my take was it needs staff & TLC. Our bathroom looked beat & neglected (see pictures), not sure when the floor had actually been truly cleaned (debris in the corners - behind bath door looked untouched forever), and wall outlet with broken plaster & rusty tissue dispenser did not add to the ambience. Upside was a decent little room w/Microwave + Fridge, and view out window to river was nice. However the windows throughout the place looked like they hadn't been cleaned in ages, again just some TLC would make a huge difference here. I feel for what we paid we should have gotten a cleaner facility and more staff.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the review I will be sharing this with the staff, as this is not our norm. Can you email me your name so that I can look into even further innatthefallsny@Hotmail.com thank you.

We were heading up to Copake Falls for a camping trip when it started to monsoon on the Taconic Parkway. We decided that setting up a tent in the pouring rain did not sound like a fun way to spend our Friday night, so we told our friends we would see them Saturday morning and started looking for a hotel. North of Poughkeepsie, there are slim pickins...especially if you are looking for something after 9:00 PM, as most of the mom & pop places close. We were able to find a room here, and made our way, even though it meant backtracking a bit. The room was big and dry, which is what we were looking for. Beds were comfortable - and there was even a small bar on site so we could have a drink and forget about our drive. Since we were just passing through, we did not get to see or use many of the amenities. We did have some breakfast Saturday morning, and looked out over the almost flooding river. Typical breakfast food - cereal, waffles, some omelettes. Good, but nothing special. Price was reasonable as well - about $211 after taxes for a weekend night. My wife is not a camper, and was dreading the thought of going to a campsite in the pouring rain. She told me staying here may have saved our marriage. Since she probably would have stuck me with our three kids, I am glad it was saved!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are all happy you stayed with us for the night. Thank you for your review and we are happy to hear your still married.

Our room smelled like a musty damp dirty sponge. The a/c didn't work well and made the musty smell worse. We called the front desk to complain and their option was to spray Lysol. The bed and pillows were so bad, we hardly slept. We were exhausted when we left. I mentioned to the front desk how terrible everything was and I'm still waiting for a response from the manager. If you provide a hotel service, the room shouldn't smell, the pillows and bed should be comfortable and lysol should not be the answer. This wasn't our first stay at the hotel and was very disappointed.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Randi we are sorry for the musty smell and we have taken care of the problem. We hope you come back in the future so that we can show you this is not our norm.

This hotels offers large rooms. The room has a TV, a microwave, a fridge and a coffee machine. Happy hour from 530 to 700. Breakfast with cheese stuffed eggs, hamburger, waffles, cornflakes, yogurt, juices, bagels and coffee. I loved to stay at the hotel! And I slept very well. Loved it!

We stayed at this hotel a couple of years ago and immediately thought of a repeat stay as we headed from our home outside of Washington, DC, to New England. The hotel is beautifully situated along a lovely brook. Sitting out on the verandah with one (or two) of the hotel's free happy hours glasses of wine in the company of a couple of egrets is a great way to relax from the rigors of the auto trip. The room was comfortable and well furnished, bathroom functional and efficient, and the breakfast very nice with waffles, some hot items (eggs, bacon, sausage), fresh fruit, cereals and more. The check-in and -out were handled efficiently and by most friendly people and all in all once again it was a most enjoyable experience. We find this to be one of our favorite Best Westerns after having traveled through all 50 states.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Frank thank you for the 5 star rating and for staying with us we hope to see you back.

We had heard very good things about this hotel but they must have been dated. The hotel did look tired and old fashioned. We had reserved their finest suite but were extremely disappointed. Upon entering the room the furniture, fixtures and carpeting looked in immediate need of renovation. The TV dresser and night table had a sticky substance on them. There was a metal bottle cap on the carpet by the bed (accident waiting to happen if stepped on), ugly stains inside the mini-fridge, peeled paint around all the bath tub jacuzzi jets, and the final straw........a used towel hanging on the back of the bathroom door. At that point, we checked out and went elsewhere.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are very sorry and we will address this, as this is not our norm. We hope you come back to see this is not the way our hotel is cleaned.

Its was a pleasure staying at the hotel. It was clean staff was very nice. The breakfast was very good. The overall appearance was nice. It on the water. Adequate parking and very close to gas station.

Stayed here for one night during our college week search. I LOVED the way it looked on line, however, I was very disappointed when we actually arrived. The hotel is small and cozy, but reeks of mold and mildew. I usually try to work out daily, but I took one look at the room, and couldn't do it. It was hot, dark and Very Moldy smelling. The room itself also smelled bad when we walked in. This did abate once the a/c cooled the room, but was still there, but slight. The a/c had a hard time cooling the room, and made a lot of noise. We arrived late and tried to order pizza. We were lucky as one place agreed to deliver...even though they were closing soon. I believe the name was Joe Cristiano's. We were very thankful, and the pizza was great!! We also had a water view. Difficult to see as the windows were very foggy. Also noted an inch of dirt/dust on the windowsill when I tried to take a pic of the water. There were also several pieces of hair on the floor in the bathroom when we checked in...not any of ours. If you are looking for very clean, neat and updated...I would NOT recommend this place. However, I Must mention the terrific woman at the front desk, Octavia. She was very kind to everyone she came in contact with, and always had a smile on her face! Also, the free breakfast was also terrific! Make your own waffles, both blueberry and regular...eggs, plain and with veggies, cold cereals, bagels and muffins, coffee and juices. Wish they had oatmeal...I heard they had packets, but I would have loved if they had it already cooked. Beautiful patio area outside breakfast area too... overlooking the falls. Pretty and Peaceful.Had some very good points and a bunch of not so good too. Pix below...waffles, view from outside breakfast nook...and dirty windowsill.

This was a GREAT find!! Complimentary wine or beer on arrival, very clean and a great breakfast next day!!! We were able to get a view of the river/falls. Air conditioner was very quiet, and we ordered take out from a restaurant close by. I highly recommend this place to stay when you go to Poughkeepsie,

Very pleasant & helpful staff at front desk. Hotel is different from most in that it looks like a restoration project of an old factory. Rooms are spacious and clean. Outside patio and grounds are beautiful, as you can sit bu running water. Nice are and plenty of restaurants nearby.

The setting for this hotel is worth the visit. Enjoy breakfast inside or out alongside the river. Lush forest on the other side. A doe and two fawns tiptoed down for a drink of water while I drank my tea.

We wanted a centrally located town to explore the area and we chose Poughkeepsie. This Best Western is small and located outside of town on a river. Our room faced the river and was very nice. The breakfast was good, the staff very friendly and helpful, and they offered a happy hour of wine and beer.

Will on a motorcycle ride from Baltimore to Maine and back with 7 friends we stopped here for the night. The check-in clerk was very nice and she made us feel welcome and did a great job. The rooms décor is very nice and the beds are very comfortable. They don't have a restaurant on site but do have a bar. Breakfast was very good. Ralph who I believe is a manager was very helpful at check-out. So loved the hotel and the staff is great.

We stayed in a river view room with two double beds and it was depressing. Ugly furniture, dark, very 1980s motel. Scratchy sheets. Paid $223 for the night. Would have been fine for $125. The breakfast was the usual motel breakfast with a few tables outside by the stream, which was nice.

We really enjoyed this hotel. The hotel and room were clean and neat with great decor. The staff were all great and it was comfortable enough to hang out in the lobby. The view out back is great and you're looking over a creek. We were upgraded to a suite and it had a Jacuzzi tub which was awesome. There is a hot breakfast and my only critique is to have more hot sides and have scrambled eggs too. They had little omelets and always a meat side. We just got sick of omelets. The pillows were comfortable and the bed was firmer then I'm used to but that's just me. I didn't sleep well because I was in a new place but everyone else slept great. Our overall stay was magnificent in a beautiful place.

I never would've guessed this property was a Best Western. They've certainly upped their game! My brother and I were traveling to attend to some family business, and we had two separate stays here over a two week period. The rooms were clean and spacious. Our first room was a regular room with two queen beds and the second was a suite with a sofa sleeper. The sofa sleeper, surprisingly, wasn't uncomfortable at all. The staff was first rate. In particular, Sandy (Sandra?) went above and beyond to see that our stay was smooth and drama free. If every hotel in the world had nothing but Sandy's on their staffs, every hotel would be getting five star reviews. She was an absolute rock star. The only two issues I had were these: The A/C, while it worked, didn't get really cold. It was very comfortable, but we like the room to be a bit cold while we sleep, and we never quite got there. During the second stay, the control panel would just flash whenever I hit a button, and it was stuck at 67 degrees (which was fine, although it didn't really feel like 67 degrees. The second issue was with the breakfast. English muffins and toast and cereals were fine, but the omelettes were pretty disgusting. When you cut into an omelette, you don't expect to here it crunch. They were very hard and, for the most part, pretty inedible. Only one day were they barely palatable. All in all, though, I would stay here again.

Got the room on Hotwire for little over a hund all in, so if you pay full price and don't have pets I hope your mileage will vary. With the amenities and location this price would be a fair to good deal, but given the room I got I would not stay here again booking through a "deal" site. This place takes pets, and the room I'm in (100) smells like 8 ferrets, 10 cats, and a pack of great danes lived in here from 1980 until an hour before I arrived. If you've ever unknowingly bit into fish that's gone very bad and tasted that old ammonia in the back of your throat, it's like that, every breath I take. Almost gag every time I enter the room. Get somewhat used to it after my nostrils clog up, but really - BW, I'm sure you charge a premium for guests who stay here with pets. Give some of that to your housekeepers to do a deep clean! This is completely unacceptable, and I'm not a high maintenance guest. I mean, the last a-BnB I stayed in didn't even change the sheets from the last guest and I didn't complain. In the hundreds (thousands?) of hotels I've stayed in, this room is the worst I've ever smelled. A lot of it seems to be coming from the AC unit, but can't tell if that's just because it picked it up from the room, or something is dead in there, or what. On the bright side, they give you two free drinks between 5-7, fitness center is OK and has some free weights and a small universal machine, view of the river off the patio is nice, room has fridge and microwave. I'd give it all up if I could breathe in here! Location is about 5 mins drive to nearest restaurant and double that to anything really happening, kind of middle of nowhere. Find it hard to believe they have enough parking onsite when the place is fully booked, small lots, so definitely don't come here with a big truck.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry about the room and I am looking into it for a deep cleaning. No one has ever said this before. We do have at least 7 restaurants with in 1 mile of the hotel. The front desk has a list of restaurants they give to any guest, along with recommendations, We hope you come back and stay with us again to see this is not the norm and we pride ourselves on a clean hotel.

We stayed for one night on our way to Cape Cod. We (group of six) stayed at Inn at the Falls 9 years ago before it was a Best Western. We still found it to be a lovely spot to spend the night. The location is peaceful and surrounded by trees. I note some reviews mention that it is hard to find, but our GPS took us right to it, The rooms are perhaps a little drab, but they were very clean. The breakfast was decent; your typical hotel complementary breakfast. We love to sit out on the patio beside the river to enjoy our breakfast. The Happy Hour sounds like a neat Idea, but our schedule did not allow it. I do agree with an earlier review that said there should be a dress code for the front desk...we did not get a good impression when we first arrived, Also, we often saw staff sitting outside in groups, smoking at the entrance. That does not give off a particularly professional impression. However the staff members we came in contact with were friendly and helpful. The price was great for the area. We would stay again.

The location is peaceful and quite, albeit not easy to find the first time. The young lady at check-in was lovely as was all of the staff we encountered. Our room was pleasant and at the very end of the hall on the parking lot side; so there was lots of noise from the outside when people parked and entered. The room itself was very clean as was the bathroom, the fixtures were modern. My only complaints are the electronic key did not work twice even after going back to the front desk to rekeying it, so I choose to sit on the dirty hallway carpet until my husband finished his shower. And the remote control for the TV was dirty upon are arrival. All else aside, when we return to area again, we would definitely stay here again.

First, let me say that the staff was delightful! The location on Wappinger Creek is lovely. Cocktail hour is free wine or beer (2/per) just ask the desk clerk to pour. Breakfast is pretty good. Now the down sides: A few miles from downtown area and access to attractions. NOT very clean. Property is a little beaten up. That would be OK but the room had cobwebs, splatter on the bathroom walls & door and filthy looking/stained curtains.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review I would love to talk to you can you please call me 845-462-5770. By other reviews you can see that we take pride in our hotel. I look forward to speaking with you.

this is an attractive place, but we were at the very end of one of the long halls, and it was terribly inconvenient to the rest of the hotel. breakfast was average; i kept wanting a decent banana, but they were brown every morning. the front desk was manned while we were there by young people who seemed completely clueless as to the attractions available around them, and how to get to them. their dress code was non existent and a little rough on the eyes. i can't speak to the happy hour since we didn't participate; something about having to walk that hall again, i think. it's in a decent location for most of the sites; i had read it's very convenient to Vassar; more of a distance to the FDR stuff. the beds were comfortable enough, but warning - they are crazy high. if you are shorter than 5'3", you will have to do a running jump. it really was a challenge for my short legs. we hope to go back to the area; there's so much to see and do. but i doubt we'll stay here again, even though i was impressed with blueberry batter for the waffles.

Very pleasant stay at this hotel. They offered happy hours in the afternoon with free alcohols and snacks. Peace location and clean room, my only complaint would be the bed and pillows were too soft until I got neck pain in the morning. Free hot breakfast in the morning as well. I'll recommend this hotel!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We are happy you enjoyed your stay. We hope to see you again.

We stayed here at the end of September 2017 for two nights. This is a very attractive modern hotel in a wooded, almost secluded, setting. The parking lot has attractive landscaping, although I think they could use a few more lights there as we could barely see to unload our luggage when we arrived after dark. We enjoyed the continental breakfasts and the lovely view of the creek and woods from the tall windows and outdoor patio by the lounge. Our room was clean and comfortable. There's complimentary wine or beer at happy hour, and the front desk manager on our second day went to a great deal of trouble to make sure my choice of beer was stocked and chilled. We really appreciated the computer with internet access in the lounge area for researching local places to dine because at that time we did not have a "handheld device" to do that. This was our first trip to Poughkeepsie and there was a mix-up on our arrival as the front desk person thought we had already checked in. This caused us some anxiety until she got it straightened out because we knew the hotel was fully booked that night. She finally got it corrected and we got a room upgrade as a result, but in the morning I realized she had only set us up for one night, but our confirmed reservation was for two nights. The morning front desk person was very helpful in correcting this and she and her associates were very pleasant about giving us directions to the various places we planned to visit in the area and for commiserating with us about the idiosyncrasies of Poughkeepsie's roadways. For us it was very irritating trying to find our way back each time we returned to the hotel from dining or site seeing because of the hotel's secluded location, the numerous one way streets, and the "no left hand turns" whenever we needed to go left. We did learn from a life-time resident, however, that if you are visiting Vassar, this hotel is a straight shot from the center of campus. So we definitely understand why other reviewers have said this is their hotel of choice when staying in Poughkeepsie.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Susan thank you so much for such a nice review. The town roads can be confusing no fault of ours, but we are always here to help out any guest. We are only 3 miles from busy Route 9 and all the traffic. We hope you come back in the future.

Very convenient, clean, great service and bonus Happy Hour in comfortable lobby area. Also sat on back deck overlooking water. Bathroom sink area kind of all but easy to overlook if it's a short stay.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nadine thank you for the 5 star rating and for staying with us.

We've stayed at this facility a number of times in the past fifteen months when attending events or visiting with friends in the area. It is a well-maintained facility in a pleasant location, peopled with helpful and friendly staff. On our most recent stay, we ended up in a suite for the first time, as we booked late and the single rooms were all taken; although the suite was more than we needed, the spacious living space, with plenty of room to work, a sink, microwave, refrigerator and small dining table, along with sofa, desk and TV, would have been perfect for a longer work or leisure stay, while the jacuzzi was perfect for working out road kinks. The breakfast selection is good and the dining area clean and roomy. In the warmer months, it is pleasant to sit out on the patio overlooking Wappingers Creek river in the evening, enjoying a glass of wine and watching the herons hunt along the shore as swallows chase insects above the water. Over all, a good place to stay,.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Charles thank you for taking the time to write such a nice review and for staying with us. We look forward to your return in the future.

Nice hotel clean, well staffed, breakfast was good lot of choices from oatmeal, cereal, eggs, waffles, bagels etc, coffee was also good; beds comfortable; saw a lot of families there; pretty easy highway accessibility. free beer/wine at management hour.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 star rating, we hope to see you back in the future.

We stayed here for 2 nights. The staff is over the top friendly and helpful. We had a suite which made it very comfortable to have guest come and visit. Would definitely stay here again if in the area !

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. The suites are nice with the separate bedroom and living room. We look forward to your return.

We stayed at The Best Western Plus the Inn & Suites At the Falls briefly in between college visits in New York state. Sandy checked us in. She was warm, kind, and welcoming...a very appreciated, friendly face after driving through some horrible weather. Our room was clean, and the beds were very comfortable. The breakfast was an added bonus. It was a great pitstop to refresh, and continue with our visits.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We all thank you for your review we always try our best Sandy it great. Thank for staying with us. Hopefully you pick or college. So you can visit many more times.

Sandy needed to work the late shift unexpectedly. She was friendly and helpful and just a nice person. She made my stay more enjoyable just because she was friendly and outgoing. If I was the manager I'd give her a raise.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you Sandy is a great asset to our hotel. Thank you for saying so and for staying with us. We hope you can come back again.

Nice stay. Super staff- very pleasant n helpful. Off the beaten path with beautiful view from breakfast, lounge area. Good breakfast with the regular stuff like yogurt, bagels, yogurt, cereal n waffles. Also had fried eggs, sausage and bacon. Rooms were clean. Shower was hot. Room temp was good n no noise from the heater, beds were comfy.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kate thank you for writing your review and for staying with us. We hope you come back and visit us again.

Great hotel! Spent two nights this past summer here. The hotel was clean and our room was very spacious. Nice breakfast in the mornings and enjoyed a drink or two on the back patio at night. Would definitely stay again!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kathleen we hope you come back this year.

Wonderful river view from most rooms. Color of hotel and room somber browns. A bit depressing. Good continental breakfast included. Free wine or beer at happy hour. Comfortable bed. Rooms a bit small.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Howard thank you for your review and for staying with us.

This is a nice BW. We had a suite that overlooked the water. Lots of room, lovely view. Bar was open late. Breakfast was so so. Close to many restaurants. We would go back. Jacuzzi had seen its better days but it worked.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Patricia thank you for your review and the 4 rating. We hope to see you back in the future. Spring and summer are great for having a cocktail out by the water.

Bedding was clean, and bed was comfortable. The bathroom could have been cleaner (a quick vacuum would have done the trick), so that is why I gave 4 out of 5. The breakfast setup was quite nice, with everything from toasted bagels to cereal to waffles, if you wanted; the beverage and food stations were kept clean and well supplied.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Bruce thank you for the 4 stars, we wish it were 5 but we will work on that. We hope to see you back in the future when we will receive 5 stars on your review.

Very nice staff and made us feel welcomed. The room was spacious and was very clean. Breakfast was included, which is definitely a nice plus. The property is very beautiful, which was nice to see on Christmas day! I would recommend and will hopefully come back to soon.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Steph, thank you for the nice review and for rating us 5 stars. We hope to see you back in the future, thank you for staying with us.

My husband & I & another couple spent Christmas Eve here after visiting with our son, daughter-in-law & grandkids. We had such a pleasant visit that we plan to return. I love the set-up of the rooms & the complementary breakfast was tasty & had a beautiful view of a river & waterfalls. If you are in the area, give this place a try.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Barbara thank you for the 5 rating we look forward to your return.

My family and I along with my cousin & family stayed at the Best Western plus at the Falls in Poughkeepsie during the Christmas holidays & we had a wonderful time there. First of all a great staff who caters to your every need with pleasantries & I mean really pleasant because they go out of their way to please the guests staying there. They have a good breakfast there, not just continental but a full breakfast as well according to what you prefer. The rooms are nice, ours overlooked a lake view with ducks floating in the water which was so nice to see & the rooms are equipped with amenities such as refrigerator, microwave, coffee,tea, iron & board. The area is safe and quiet, the hotel is just a nice one to stay at & we would definitely stay there again, we had a great time.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your stay with future guests and for staying with us. We always try to earn the 5 star rating.

I stayed here for one night as it is close to my boyfriends parents house. The woman who checked me in couldn't have been nicer and was able to get us checked in a little earlier than we expected to be there. I will definitely stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Brianne thank you for staying and the 5 star rating.

Our plans to travel to Canada via train were unexpectedly and suddenly interrupted. We had to find lodging quickly on a Saturday snowy evening. Fortunately, we are BW rewards members and had our computer, called and they said of course please come. The reception was warm, they had two places to eat, one attached to the hotel. The young man at reception that evening was so welcoming and helpful. The room was comfortable and very clean. The coffee in the morning was spectacular, best ever.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and giving us a 5 rating. But we do not have a restaurant attached to our hotel.

Everything was reasonably clean. The "happy hour" and breakfast were generous perks. The beds were good, and seemed to be clean. A solid choice at the right price point. I'd say that I'd rather have a more interested staff than free wine and/or breakfast. They were fine, but the hotel was pretty empty, and I was alone. Yet they put me on the ground floor, with windows that open.... way at the back of the place overlooking the parking lot. Since rooms are the same to clean (or even easier, as I had 2 beds for 1 person, but I used both, because the first thing I do in an hotel is check the beds, and I don't put my stuff on bedspreads. So one bed would have saved work. There were also what seemed to be the entire cluster of guests right around where I was, as well as the back door, which was not well-lit, had a "smoking station", and seemed a bit less than secure. Someone was smoking pot outside, or in their room-- I smelled it on 4 different occasions. That's not the hotel's fault, but I have worked in hospitality, and if you can give a guest a better experience, just off the bat, you do, because it really doesn't take anything more than a keystroke or two on the computer. The room was large, and fine, wi-fi was great etc. But I could not help but wonder why I could not have been put in a room with a view (many were empty), or given one bed, when I said "I only need one bed". I think the staff needs training, and/or the hotel managers/owners need to make clear how to make guests feel the most comfortable as they can. They seemed fairly uninterested in that.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write your review. The rooms near the front desk are our water view rooms. We cannot always upgrade people. We only have 6 King water view rooms. Thank you for staying with us, we hope to see you back in the future.

We stayed at this hotel once before it was taken over by Best Western and it hasn't improved fo the beter, The rooms are VERY drab, accented by the institutional cool-white lighting. The breakfast, while not inedible, is far below the standard set by highway rest stops.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay. Thank you for staying with us.

I really like the location of this hotel for my Vassar visits -- it is much better than staying out on route 9, although there are no restaurants nearby. The rooms that face the river are nice and quiet. Always my first choice when in town.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 4 stars. Next time you are in the area ask us about restaurants, we can give you many suggestions depending on your taste. We have many within 3 miles of the hotel. Thank you for staying with us.

We stayed at this Best Western a year ago and we're looking forward to returning. Our room was upgraded to a water view and it was delightful. I especially enjoyed the complimentary wine, served in the lounge. On our previous trip we really enjoyed the breakfast. This visit we decided to sleep in, so missed the breakfast buffet which ended at 9:30. I'm already looking forward to our next visit!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your 5 star rating and we look forward to your return in the future. Thank you for staying with us.

Very nice place to stay! The front desk staff were very friendly and helpful! The rooms were clean and were a nice size. Not far from restaurants. The design of the hotel is unique and room had nice view

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Mark thank you for the 5 stars and for staying with. We are all happy you enjoyed your stay.

Our Cross Country girls team stayed here Friday and Saturday to compete at Boudin Park. We had a great stay! The rooms were large, the staff was very friendly and helpful. Stephanie at the front desk was amazing! She brought us up a roll away bed and extra towels for the our family and took care of all of us at the complimentary happy hour. She was the only staff there and did everything herself and was very helpful and cheerful. Earlier in the week, she helped me pick a restaurant near the hotel to to have a team dinner Friday night. We thank Stephanie for her hospitality and look forward to returning next year as a team.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time and writing a review. Stephanie thanks you for your kind words. We look forward to your return next year.

I would just say that if your choosing hotels I will give you a good reference for Best Western due to both times I've stayed with them this year it had been a great experience. They made a negative situation, turn positive.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Paul thank you, we try to make every stay exceptional. If there is a problem we go out of our way to correct it. Thank you for staying with us.

The hotel is away from most road noise as it is in a residential area. The hotel is dated and the walls are paper thin. The door is not well sealed, so any hallway noise is loud in the room. The breakfast food was standard carb fare. On the outskirts of the Town of Poughkeepsie.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

Nice hotel, certain areas outside (i.e.stairs to Exit doors) could have been cleaner. Nice looking hotel on the outside. Rooms a little dark. Staff was excellent. Breakfast was good. Could use an ATM for convenience for people staying there.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We will look into the emergency exits, sorry if they were dirty during your stay.

Facility has a very nice configuration, near a beautiful babbling stream. Building inside and out Needs a lot of TLC, but could be a great place. Kitchen staff needs training very poor service. Bar staff was very professional, She was always their for you.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you William for your review. We appreciate your feed back. We take this to heart and share it with all the staff. Thank you for staying with us and we hope to see you back in the future.

We were pleasantly surprised by this hotel. The rooms we nice size and quiet. We had 2 luggage racks which was nice. Microwave and refrigerator in tr room is always useful. The 2 free drinks at happy hour were a bonus. The lounge area overlooks the creek which is pretty. Overall this was an excellent experience. It's about 4 miles back to route 9 but it's a short distance to good restaurants.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for such a nice review and the 5 ratings. We are all happy you enjoyed your stay. We hope to see you in the future.

We had an excellent stay here. Hotel was clean and employees were very attentive. We visited Hyde Park, Roosevelt House, Library and Museum and Culinary Institute of America and they were all within a 20 minute ride. We also did the Hudson Walkway which was also very close. Really enjoyed the free breakfast and the happy hour drinks. Would definitely recommend this hotel to anyone visiting the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Trisha thank you for the 5 stars and for staying with us.

Out of the hustle and bustle of downtown is this place of serenity. We enjoyed a glass of wine every evening on the terrace with a stream passing by. It was so restful. The addition of a breakfast just made the experience. Loved the apple-cinnamon waffles.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Jennifer thank you for the 5 stars and for staying with us. We hope to see you back in the future.

The hotel was clean and the staff polite and helpful. The lounge/restaurant was very loud during our check-in. That was a bit off putting as we were tired from several hours of driving. We also found one of the washing machines did not spin causing us to redo the load in another washer. Breakfast was tasty and fresh. Overall, a good experience.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nan thank you for your review and for staying with us. As I said in an email to you earlier, this was not our hotel. We do not have a guest washer and dryer. That being said we are sorry the outside door lock was a problem for you during your stay. Thank you for clearing this up that it was the wrong hotel reviewed.

Do not believe ONE picture in this hotels advertising. Also for some reason that passes understanding, Poughkeepsie's hotels go from 89 bucks on the week days to almost 300 dollars for the weekend for no reason that I can comprehend. I am here for a wedding - the place smelled like cleaning fluid when I arrived. The room is roomy and relatively clean. The person at the desk had a cold so I felt like i needed to disinfect myself before going to the wedding. There is a bar...marginal..there is no restaurant. And this place is located so far from anything you don't want to be here. The bed is comfortable and the bathroom clean so if you are in the week or on a budget come be here, but I am paying almost $300 for a crappy room and crappy experience. STAY AWAY - this is not worth the money, but from what I saw from the Hampton Inn and Courtyard by Marriott, nothing in this town is worth it - it is all crap - go north - do not come to this town - they are ripping you off.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Darren thank you for your review. October is the peak season in the area so rates do go up. Sorry you did not like our hotel.

For the rate available and paid - I would find another place to stay. The decor was dated and lacked a thorough cleaning. The windows and drapery where old, dusty and stained. The stairway and wall-way carpets needed cleaning;

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. It would be helpful if you called me 845-462-5770. I would like to talk to you about the review further.

This is the second time that I stayed here. My friends also booked this at my suggestion and were very pleased. The location is lovely and quiet. The rooms are great. Nothing but great d things to say

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Diane, Thank you for your review and for staying with us. We appreciate you telling your friends thank you.

This hotel was in a lovely setting and was very acceptable for our stay. They offered a varied breakfast, unlike most of the hotels we had just stayed at in New England. The complementary wine at happy hour was a nice perk at the end of our site-seeing day. the room was clean and spacious, although the internet was a bit slow and did not completely work with out phones in the room. We would definitely stay at this location again, should we visit in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Elaine thank you for your nice review, we are all happy you enjoyed your stay. Not sure why the internet was not working properly, I will look into that. We have good internet and we actually pay for the boost every month to make it even faster. We hope you see you back in the future.

First time at the Best Western Plus in Poughkeepse and was pleasantly surprised! They offered a happy hour on Saturday night and we lounged outside that night watching the stars. Will definitely stay again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. Yes our patio is a great place to relax after a busy day. We hope to see you back in the future, thank you for staying with us.

I really like Best Westerns and this one was picked because of it's proximity to waterfalls. I didn't actually see a falls but there was a nice stream that ran past my window. It was quiet and kind of tucked back away from everything else. The evening happy hour was a bonus and i liked that you could sit outside by the water. From the train station it was about a $20 cab ride. You should know that if you don't have a car, you're kind of cut off. It's not like being in a hotel on a busy street with an Applebees across the parking lot and a Chipotle on the corner. For food, the only real option was a KIND of dicey walk to a place called Gibsons. Not dicey because of the neighborhood but because you need to dodge across a pretty busy road and there are no sidewalks. It's about five minutes away and REALLY good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry about your not having a car and being able to get around. In Dutchess County you need a car or Uber is helpful. Thank you for staying with us.

We stayed here for 2 nights while visiting in the area. The hotel's appearance is a little unusual and the rooms are a little tired. Our welcome was unusual because for some unknown reason the manager on duty had notice from an unknown source that we were "no shows". That was remedied quickly although we never found the reason for the confusion. We fortunately DID have rooms and the desk quickly, friendly, and efficiently checked us in. The first evening, we had reservations for tour and dinner at the CIA which was a short drive away. The next night we came back from a day of sight-seeing and took part in the complimentary happy hour. The ambiance was so pleasant we extended our time on the deck overlooking the stream. Staff recommended a good pizza delivery and we spent the balance of the daylight on the deck watching the fly fishermen. Very pleasant location and the staff was great.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review. The mix up with the reservation is something we are looking into. We hope to see you back soon.

I don't often write bad reviews but this was a spectacular fail in value. Room was large and expensive but depressing and icky. Not the fault of cleaning staff who did their job admirably. Window treatments and shower really icky with age.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It would be helpful to know the room that you stayed in. This is not our norm and very trouble son. Please give me a call 845-462-5770. Thank you for your review and for staying with us.

Lovely hotel, nice view of the water, pleasant staff, comfortable rooms. I would highly recommend this hotel if you have business or vacation plans in the area. It was convenient to the Dutchess County Rail Trail.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 star rating. We all work hard to try to make every guest's stay exceptional. Hopefully we will see you back in the future. The Rail Trail is beautiful in the fall.

This is the 2nd time I have stayed at this hotel for a festival in the area. The rooms are neat and clean and they have a nice continental breakfast and small bar with cocktail hour also. The fitness center is just okay. The outside area at the falls is very pleasant as both times I was there the weather was nice. I would recommend this hotel if someone needed to be in the Poughkeepsie area and the price was good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your nice review and for staying with us. We hope to see you back in the future.

This hotel looks to be custom-built and of fairly recent construction. Our room was spacious and comfortable; and the staff were friendly and competent. I couldn`t help feeling, however, that more could be done to make it more appealing. The carpets are dull; the lighting is unflattering; the breakfast has very limited healthy options. It is as if the service has been delivered to standard specifications from the franchisor, and the franchisee has not looked critically at setting higher levels of quality. The potential is certainly there; the site is attractive, the structure is sound. It wouldn`t cost a fortune to raise the bar.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay. Breakfast has many options that include healthy items like yogurt, 3 fresh fruits, 4 cereals, oatmeal and we rotate egg white omelets on some days. We also offer whole wheat english muffins and bread. For people who are not looking for healthy choices there are muffins, Danish, flavored make your own waffles, meat, bagels and much more.

We enjoyed our stay. The hotel building was in a quiet area and looked good from the outside. The suite was sizeable, and had a large bathroom with a jacuzzi tub. There was a great breakfast selection of hot and cold items, and the breakfast area overlooks a stream and has a quiet outdoor seating area also. The staff were all very friendly.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write your review. We hope to see you back here soon, thank you for staying with us.

We booked this hotel on a whim due to photos online. GPS helped us arrive without getting lost. Staff upgraded us to a suite that was wonderful, but I think it could have been cleaner as the bathroom tile grout showed mold and windows were very dirty on the outside - but that could have been due to storms (still the room was wonderful and we would return). The only negative was finding a place to eat. The inn had a list of places but no directions or distances to them, and unless you used GPS or knew the area, it would be hard to find them. We actually made a reservation at a local restaurant but following the address listed by the inn and the restaurant's website and using GPS, we could never find the place.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review I will check all suites to make sure this is corrected. The front desk is here 24 hours a day to help with any directions that are needed. We hope to see you back soon.

Hotel is in pleasant area, pretty surroundings next to a small river, foliage & wildlife, tranquil setting. Local restaurants near Vassar College are very good. Hotel staff very pleasant & helpful, room was comfortable, quiet with great hot water in shower. Snacks, breakfast and even happy hour on Sat eve were wonderful. It's a 30 min drive from Stewart Airport, but in August it was enjoyable.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. The Fall is really nice with all the leaves changing color. We hope to see you back soon.

Spent several days in Poughkeepsie visiting the historic sights and riding the Duchess County Bike trail and High Bridge over the Hudson River. This Hotel is in a nice semi-rural setting, is convenient to every thing we wanted to do and see during our stay, has very well appointed, equipped rooms and spacious rooms and is clean and quiet. We especially liked the free daily happy hours in the pleasant little lounge where we enjoyed a pleasant time with the other guests. We would most definitely stay there again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for the great review we all try our hardest to make sure all our guests are this happy. Thank you for staying with us.

We travel for about three months during the summer and so we see many hotels. This one rate at the top. Excellent conditions, clean and in a picture perfect spot. Excellent employees that are very caring. Price is great also.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you we are always happy to hear our guests enjoyed their stay. We hope to see you back in the future.

The view from our room and the lounge/breakfast area is gorgeous with the availability of outdoor relaxation/dining. This is the only Best Western that we have stayed in to offer the option of building your own breakfast sandwich and complimentary drinks during happy hour. When I mentioned that I could not drink the brand of beer offered because it gives me headaches, the bartender graciously substituted another brand at no charge. A great way to begin and end your day! There's a restaurant within a five minute walk with reasonably priced food and friendly staff. Great location for visiting Hyde Park away from the highway and traffic of the city.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Joseph we are all happy you enjoyed your stay and the staff was able to go out of their way to help you. Our stream is relax by and unwind after a busy day. We hope to see you back in the future.

This hotel provided a lovely place to rest for the night. Lists of extras: a patio that allowed us to eat breakfast while looking out over the pond, happy hour with two complementary drinks, friendly staff, and a peaceful setting. Loved it.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
MiddleJo, Thank you for such a nice review and we hope to see you back soon. Thank you for staying with us.

If your staying in Poughkeepsie New York you want to stay at Inn at the Falls , It's reasonably priced , it's clean , the staff is very polite and accommodating , they serve a great breakfast with a multitude of choices and it has great views nestled right next to the Falls , it's charming and is definitely our preferred hotel !

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review. We hope you can come back in the near future.

We spent 3 nights at this clean, quiet comfortable lodge. the fresh fruit at breakfast was great, the coffee needed reheating, but we will stay here again soon. It felt safe, pleasant and everyone was very nice!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and we look forward to hosting your return.

All personel, the office and cleaning staff, were very attentive and conscientious. My room was clean and comfortable. The television had a great picture and worked well. The exterior grounds of the hotel are attractive and I feel safe there even after dark. It's a nice place.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank. you for your review. The staff is happy to hear that their hard work is paying off. We hope to see you again in the future

Enjoyed our stay at this Best Western. We have been before and will come again. Great value for the money. Also pet-friendly. Cleaning staff were great with our large dog. Hotel is close to the small towns and also has access to the train for a visit to NYC.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We look forward to your return.

We enjoyed our stay in Poughkeepsie very much. The area was very easy to get to and we were at our destinations in less than 20 minutes. We visited everything from Culinary Institue, Marist College, Vanserbuilts,and Roosevelts. We also went to a few wineries and breweries which were very reasonable. Will go back and stay in a heart beat...

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We look forward to your return.

Would Stay Again..... Staff were very nice...Location to train station was good.... .... rooms were clean... I believe the rooms need to be updated... but for the most part they were fine... Breakfast was good not great but good... overall 8 out of 10

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Shane thank you for your review and for staying with us.

This was just what we needed at the end of a arduous drive from Lake George in the rain. The sun was shinning and being by a "creek" which was formerly a waterfall and sipping a complementary glass of wine was a nice end to the day. the hotel is lovely with everything you need except a swimming pool. Breakfast was complementary and though it took a minute to discover the waffle bar provided a good start to the day.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

This hotel was convenient to Vassar College. It was quiet and clean and the staff provided helpful dinner suggestions. Free wine or beer was offered during happy hour (a nice touch after a long day) and the breakfast was good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We. Hope to see you again in the future.

This hotel is quirky, but in a good way. Hotel is very clean, bathrooms are spacious, beds are way comfy, hotel staff was wonderful and 2 free beer/wine during happy hour. My only complaints is the cable went out on the tv several times for 5 minutes and what not. We also left my daughter's pillow and I was hoping that the staff would be in touch with me to arrange to get it back, but I have heard nothing...crickets

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We have been trying to call you so we can send your pillow to you. Please give us a call 845-462-5770. Thank you for staying with us.

Room was not vert clean. Walls must have been paper thin as you could hear when anyone run water in the next room. Some of the fixtures were coming off the wall and the fixture in the tub wuold pull out.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We do apologize and as I said before maintenance is looking into the issue. We hope you come back soon to see that this is not our norm.

We asked two different guest services staff to be sure the room was cleaned- dust bunnies, cobwebs, hair in tub, --no results. My husband and I both have scratchy throats now. UGH! Not a pleasant end to our vacation.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It would be helpful if I new what room you stayed in please call me at 845-462-5770. We do apologize for the problems. This is not our norm and it needs to be looked into.

Clean. Older place that is well kept. Quiet. Very good value. Complimentary glass of wine during happy hour. We brought dinner back and sat by the water and ate. Nice way to end a very busy day that started early

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We are all happy your enjoyed your stay. We hope to see you in the future.

Nice hotel with a quaint view of Wappinger Creek. The hotel is alongside a creek which was pleasant to look at. It was clean and the staff was friendly. Breakfast was pretty good. It is a little off the main highway but easy to find.

An unexpected visit to the area led us here. Not easy to find but definitely worth the persevering. Everything was top notch. Best part was the patio overlooking the water where we were able to eat breakfast. And it was a great breakfast. Something for everyone. Would definitely recommend this hotel to anyone needing a room when in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Carol thank you for your review and for staying with us. We hope you can come back in the future.

This property is a very unique Best Western - obviously, it used to be an 'inn' of some type. Complimentary beer/wine in the evenings and a serve yourself breakfast add to the stay. Very conveniently located so visiting the Roosevelt National Historical sites, Vanderbilt Mansion, Vassar College, Culinary Institute of America are within easy driving distance. The Front Desk Staff were very helpful and friendly. We would definitely stay here again and recommend it highly to others when traveling in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nancy thank you for your review and for staying with us. We hope you can come back again in the future.

Compared with other BW we stayed, it was not the best. Beds too highup, rooms had stuffy smell, lights didn't work,. We needed a night that would allow us to bring our dog. Beds were so high that my senior parents did not feel comfortable sleep. Front desk was nice and gave them a room with a sofabed. The whole place was managed by one lady. I guess the area was not very prosperous. Breakfast was continental plus eggs and sausage patties. OK.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review, sorry the beds were too high for your parents. Thank you for staying.

Lots of breakfast options, free happy hour, clean rooms, comfy beds, and friendly staff--all we could ask for. A great little find! Took a star off for the ofd smell in the hallway (smoke?) but the room smelled fine.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your nice review. Sorry about the smell of smoke all hotels are fighting this battle. We are a 100% non smoking hotel, but once in a while you get someone that thinks they are above the rules.

The room were clean staff was nice and very attentive. They allow customers to have fast check out. The breakfast was average but edible. Maid service was ok no complaints. The property was safe no fear to come at night

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review.

One of the nicest places to stay in the Poughkeepsie area. Excellent value for your dollar! Would definitely go back and recommend it to others. Staff are asked to do a lot;but are more than up to the task. No complaints.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying and for your review.

This hotel seems a bit older, but is updated. It sits on the banks of a Hudson River tributary. We had a room overlooking the stream and it was lovely. The room was comfortable and spacious. There was hot and continental breakfast included, fresh waffles, eggs, sausage, cereals, fruit, juices, coffee with a nice seating area. There was a complimentary happy hour in the evening but we did not participate as we were out during that time but we would have. Overall nice stay - quiet, scenic and friendly staff.

Stayed at The Best Western on July 3rd for 1 night. Hotel is in a secluded location on a very nice property. When we arrived we were checked in by Toni. I really can't say enough for her, she was wonderful. Room was spacious and clean. Good breakfast with a nice water view. Would definitely stay here again! I am a rewards member with BW, but I don't normally leave reviews. Felt inclined to based on how well we were treated by the staff!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you very much for leaving your review. Toni loved your review. We hope to see you back again.

Though this property is a little dated, it really didn't make a difference because it was clean, the staff were super delivering their greetings and being helpful, and the perks of the stay surpassed other area chains. I liked the shower controls (particularly pressure, direction, and spray options), as well as the layout of the commode and separate sink area. Additionally, there was a mini-refrigerator and microwave. Also, we could open the windows for some cool, fresh air in the evening. The property would be grand if a little more attention were applied to the exterior upkeep (some paint, window washing, etc.) but that seems minor, all things considered. Overall, we enjoyed the trees and adjacent river viewing for a touch of nature.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
The staff and I thank you for your review. Thank you for staying with us.

Very clean rooms, comfortable beds. The bathroom was very clean. The property is very nice, nestled in the wood but also convenient to everything. Breakfast was okay. Rooms are a bit small if you need to have a rollaway bed.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

Good location for us. Nice hotel with good view, nicely landscaped with plenty of parking. Appreciated elevator and automatic opening door having luggage and hands full. Good breakfast. Big room and nice divided bathroom. Relaxing and quiet. I would stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

Outside of hotel is beautiful, which is very misleading when you walk inside. outdated, musty smelly, filthy widows & air conditioner does not work in halls or rooms. I'm not likely to stay in this hotel again unless every other option is sold out. They did not offer or honor the $10 promo they offered on the rewards website

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry about the AC contractor is waitg for the part to ship. The $10 promotion must be printed and you must book through Best Western we hope you come back again.

Hotel was clean. Beds were comfortable. Staff was okay. Breakfast was just okay. The setting was beautiful. The river is on the backside of the property. Plenty of ducks! This place is great if you like the country look. Nestled in the woods away from the main roadways.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Felicia thank you for your review and for staying with us.

Recently I had the opportunity to stay at the Best Western in Poughkeepsie NY, Inn at The Falls. Although I had appointments about 20 miles away this was a very pleasant surprise. The hotel is right along a river, the Wappinger Falls. The rooms overlook the river. There also nice places to walk. The lobby is pleasant and the reception person was very nice. The rooms were nicely appointed and the beds were comfortable. This is an older hotel with nice woodwork and very well maintained. AS in all Best Western hotels, there is breakfast in the morning. For dinner, there are several nice small places locally that are exceptional. One place is Paula's Public House …great place. Next time I am in Fishkill NY, Will stay at this Best Western. The official name is Best Western, Inn & Suites at the Falls.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you we look forward to your return.

Not fancy, and bedrooms are fairly basic but clean, many with views overlooking a river and lots of greenery. Nice deck in the back. Complimentary beverages at Happy Hour, and basic bar service. Few amenities in the rooms, but iron and ironing board are provided. No turndown. Quiet, conveniently located, better than average hot breakfast buffet included in the very reasonable price. Excellent value, if not boutique!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

I saw the falls by the hotel and felt I had to stay there so I canceled my frequent hotel reservation hoping for a great experience. But my stay was very disappointing: very warm hallways, poorly cleaned hallway carpets, uncomfortable pillows, and rust tasting water from the bathroom sink. Will not return.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay.

This is a hotel in a lovely location outside the city center. Clean and comfortable. Breakfast and wine/beer in the evening included. We will definitely stay there again. Not my favorite pillows, but otherwise a good place to sleep.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

The hotel is beautifully designed and set in a scenic location about 15 minutes from downtown Poughkeepsie. The rooms have been updated and are comfortable. Service is not as professional as most BWs, particularly the housekeeping. What kind of staff leaves installation instruction stickers on the toilet? (It's obviously been there a long time.) Or doesn't let maintenance know when dresser drawers keep rolling open? The sink still had hair in it and when I went to shower in the morning, I was unpleasantly surprised to find there were no bath towels. Though the front desk delivered them quickly, no apologies were ever offered. Breakfast was nicely presented with a few hot options. With some improvements in service, could be a great hotel.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry you did not have a great experience at our hotel as this is not our norm. We hope you give us another chance to prove this.

It's a beautiful nice hotel everything clean from the rooms to the fitness room and lobby, and it looks taken care of and new. The rooms where good size with a great view to the river full of beautiful trees. Much better than expected with great service!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us.

The view is absolutely incredible. I adored the view and the river that is In front of the hotel. I really didn't like that the pillows of my room had wired spots. Like if they hadn't cleaned them. So I would say just because of that detail I wouldn't recommend it as your first option.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
I am so sorry about your pillows.

I was not expecting the quality of motel appearance or room appearance for price I paid. It was stated as 2.5 stars and felt like 4 stars. Everything was clean and new. Helpful service and nice location . I would go back if I was in the area again.

We had a good stay for the 2nd time in this hotel. Close enough to what we needed on route 9 but far enough away that it was peaceful. The room was downstairs and easy to get to. The room was very clean and looked recently updated. Shower was nice and clean and 4 people were able to shower with hot water with no issues. Will stay here again

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying and for writing your review.

The rooms are large and comfortable, but need brighter lights. The staircases needed vacuuming, windows needed washing, bits of the bathroom were showing rust, dust on hangers. Breakfast was just adequate. Eggs and sausage were luke warm and chewy. There is a lovely balcony to sit out on when weather is nice. The balcony overlooks a waterfall. Prices are doubled for graduation weekend for the 2 local colleges. I have paid less during parents' day weekends and been more satisfied with the quality about 3 years ago.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you had these issues with our hotel. We take this very serious and will be sharing your comments with the housekeeping staff. Thank you for your review and for staying with us. We hope you can come back and visit again as this is not our norm.

We stayed overnight here for my daughters graduation. Comfortable beds & pillows. Quiet. Clean. Nicely & newly decorated. Good location. Excellent service. Breakfast was just ok. I'm gluten free so my options were limited. Would stay again

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. We try to accomodate most diets, but as you can image it is very difficult. Thank you for staying with us.

A friend and I came up for the weekend to celebrate our birthdays period we dined at the CIA which was delicious - you should definitely go. We stayed at this Best Western with a nice view out the back window of the stream / river and a super comfy bed! It was close to the historic sites that we wanted to see. Room was clean, well equipped, staff was friendly, breakfast was adequate but the room is a little choppy so it was kind of a challenge finding everything but it also alleviates logjam. Would stay again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

This hotel has a beautiful location, right on the river. Our room was large and had a separate sitting area for reading or watching tv. It was extremely clean and looked out on the water. We were offered two drinks each at happy hour and breakfast the next day was more than adequate. I would certainly stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Cassady, Thank you for your review and for staying with us. We look forward to your return.

Thank you to Carol, the manager, and her staff for being so nice to Jessie during our 2 night stay. We enjoyed our visit and would definitely return if we're in the area again. Wish there were streets with sidewalks nearby for longer dog walks but that is not the hotel's fault. One issue: the hot water in the room was TOO hot. Almost scalded myself a couple of times when washing my hands. A warning to those traveling with children. Other than that, no complaints. Thank you again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kathie thank you for staying with us and we hope to see you and Jessie back in the future. It was a pleasure having you both.

I spent 2 nights here and will return every time I'm in Poughkeepsie. Loved the river and falls, everyone on staff was friendly and helpful, the rooms were well appointed and comfortable. I didn't take advantage of the breakfast or happy hour but appreciated the hospitality. Lovely stay. Thank you.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We look forward to your return, thank you for staying and writing your review.

Location is away from all the hustle & bustle of the area but has easy access to major roads and attractions. The second floor hall was under construction and a bit difficult to navigate at times. The painters were nice and helped us through the construction zone. The room was a little worn but clean and fairly comfortable. The bed was great. Breakfast was okay but could have been better. Staff was very friendly & helpful

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
The construction in the hallway has been complete. Thank for your review.

Were so happy. The site, the free drinks and the view from our room was awesome. We'll come back for Shure. Coming from montreal, we were please to meet And plus, the sun was there. Thank you for everything

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We look forward to your return, thank you for staying with us.

Like the location of this place -- perhaps a bit out of the way, but quiet, with a patio off the common area and a view of the falls. Not a cookie-cutter Best Western. (Plus we happened to get a great deal on the room rate, so great value for us.) Others have mentioned happy hour -- nice touch.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

I stayed 2 nights back in March & being from Pennsylvania appreciate the change of seasons however we had a Major Snow Storm a few days prior to my travel plans so I had to adjust to having my Continental breakfast inside at the Dining Area instead of outside on the patio by a beautiful stream (I bet the foliage is gorgeous in the Fall). The inside of the hotel is very open & spacious, there's a Manager's Reception every night from 5-7pm (or around that time) offering 2 FREE drinks per person (beer or wine). There is a gym upstairs for those that want to continue their routine while away from home. The room price was affordable, clean & had comfortable beds. The staff was helpful & friendly. My only complaint was with the ice melting over the awning out front it was constantly dripping onto the sidewalk & when it re-froze again during the night it was a little treacherous walking on it. The use of salt was apparent but I was hoping during the daytime hours (while it was melting) it would've been shoveled out of harms way. I would definitely return to this hotel.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are all happy winter is behind us. Thank you for your review and for staying with us.

Maybe it was the rainy weather that added to the rundown air of this hotel. It seemed a little down at the heels and a little damp. We were comfortable and left promptly in the morning. We were given a free Budweiser when we arrived and the included breakfast was nice.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Yes we have had a lot of rain and we all hate the damp air that comes with it every time guests come in and out of the building. Thank goodness it does not rain every day in Poughkeepsie. Thank you for staying here.

Upon arrival, they give you 2 beers or 2 glasses of wine free for each night (between 5:30-7:30). The breakfast was great!!! The beds were comfortable and there was no charge for a cot. The only complaint was there wasn't a pool.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are all happy you enjoyed your stay. We hope you come back again, thank you for your review.

This is our go to hotel whenever we are in the Poughkeepsie area. It is a very nice property with a wonderful staff. They offer a free happy hour in the evening, two drinks per person and limited selection of complimentary beer or wine, but hey ... it's free and a nice way to unwind after traveling or at the end of the day. Breakfast in the lobby is your average hotel fare, but well presented and convenient. The staff is always friendly and helpful, rooms are clean and very spacious. Beds are comfortable! The location right next to a little waterfall is super pretty, and it's convenient to restaurants, shopping, and the train station. Have stayed here multiple times and will certainly return again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and we look forward to your return.

Stayed for business. Nice place, staff was very helpful and friendly. Hotel is a bit unique getting into because of the way it sits,but has two entrances making it a bit easier. Smaller hotel located on the back of a creek with a relaxing outside seating area. Room was comfortable clean and well maintained.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and for your review. We hope to see you back.

This place is past its prime. Well worn around the edges. Bar/lounge is dismal. Hockey puck fried eggs, tepid coffee. Asked for express check-out/receipt under the door that never happened. This was called a "plus" Best Western. Nothing "plus" about it. Staff was friendly though.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, sorry you did not enjoy your stay. We are always up dating our hotel. Right now we are in the process of up grading our bathrooms.

Clean and centrally located. The room was spacious. They offered a nice variety of breakfast items; and, maid staff superb. Overall, convenient, clean with character along the river. Highly recommend.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review we hope to see you back soon.

This is a very nice hotel with a good location, especially if you need to be near Vassar College. It was pleasant to watch the ducks on the stream outside our window. The bed was comfortable and the suite very roomy. The afternoon happy hour added to the overall experience.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review we look forward to your return.

Stayed here for a get away night. The front desk staff was awesome! Very nice & welcoming. The room was nice, average, a little dusty. We requested a water (creek) view room, but didn't open the window, very dusty. Only complaint was we could totally hear next room (convesation/other). The continental breakfast was wonderful...lots of options. We were told at check-in that if we wanted drinks at the bar, they were cheap...but no bartender on duty..only whoever manned front desk ran back for drink order. Not a luxury hotel, but ok for quick overnight stay

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Sorry about the dust, this will be corrected with a meeting. We do have a bartender Friday and Saturday. During the week with only 40 room hotel the bar does not do enough business to keep someone happy as a bartender. The front desk staff love doing it so they can talk to the guests. We hope you come back again.

The entrances of this hotel are charming. I think you must be able to use stairs to get in. The room has a nice appearance, you can tell it was recently updated. The tub room was old but sink area was attractive. Over all I would recommend this hotel. I do have one nitpicky issue. The room needed a through dusting. The room looked absolutely clean but when I sat down on a chair I could see a layer of dust on the microwave and refrigerator, these are tucked under a cabinet and not easy to reach - I won't have noticed if I hadn't been sitting at the right level. I would recommend this hotel and would stay again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We are up dating 24 of our rooms with new tubs and tub surrounds and removing wallpaper from all the rooms and public spaces. We are happy you enjoyed your stay, sorry about the dust. We hope to have all the work completed soon.

My child and I were in the area to visit a nearby college. I liked the photos I saw of the inn on a hotel booking site. We were not disappointed at check-in; our room overlooked the stream which runs the length of the inn. Parking was easy and free. My child especially liked the breakfast buffet which included fresh hot items, cereals, pastries, fresh fruit, waffle making station and a selection of juices. Should my child wind up attending the college we visited I foresee staying at the inn many times.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We hope your child picks our area college!!! Thank you for your review and for staying with us.

My husband and I stayed here for two nights while visiting our son at the Culinary Institute. It was great for our needs, firm comfortable beds, clean room and a nice set up. We really liked the location even though it was a bit further because it was in a quiet, pretty location, rather than busy Route 9. My only complaint and it's a personal pet peeve is that they use rubber bath mats for the shower, it this day and age I would think the tubs would have some kind of non slip spray in the tub so icky, old bath mats weren't needed. Other than that we enjoyed our stay, breakfast was nice, hot coffee, bagels, waffles, cereal and yogurts, more than enough for our needs. I would recommend his hotel and plan on staying there again the next time we visit our son.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We are this very moment replacing the bathtubs with brand new tubs that do have the non slip bottoms. The rubber mats will go in the closets just incase someone asks for one. We are all happy you enjoyed your stay.

Room had a broken door jamb and dresser. Quite an inconvenience but we were given another room. Woman at the desk named Octavia was very accommodating and did her best to get us to another room. Breakfast is so so and the bananas were brown and old.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am so sorry about the two items in your room maintenance went right in and fixed the problem. Sorry we did not catch it before we put you in the room. We hope you have the opportunity to come back and see that this is not our norm. We are happy the second room was to your liking.

The consistent level of excellent service is always appreciated at this hotel. The place is clean, the breakfast offers many choices, the location is perfect. The fitness room is small but efficient. The eliptical machine needs service. The hotel staff is very polite and helpful. I stay here about 3 times a year and I am never disappointed.

Stayed for a few days on the way home from Thanksgiving, wanted to hike on the Walkway over the Hudson. The Best Western Plus is a well kept hotel - clean, good breakfast, and a friendly staff. Would recommend and will consider if I am in need of a hotel in this area again.

This Best Western is in a bucolic setting with great value and lovely staff. One feels as if you are in another world for the night, and then you can wake up to a charming country walk and satisfying breakfast.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank so much for staying with us and writing your review.

We came here for my son's wedding. Our room was part of a room block and the hotel was chosen by the mother of the bride. I must say this is one of the nicest little hotels I have every been to. It is wonderfully clean and quiet, beautiful area with a pretty view of the creek outside our window. Beds comfy. Nice, attentive staff. Breakfast average continental, nothing special, but acceptable. But at night the hotel operates a happy hour in the breakfast area, and then a bar where we socialized with friends and family until well past midnight. Will definitely stay again when we visit the area!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your very nice review our staff try their best to make our guest's stay enjoyable.

We've stayed here before, and I was glad to come back. It has the feel and scale of a small hotel, with a nice great room connected to the lobby, where you can watch tv, sit on the couch, work at the breakfast tables, or use the business center computer. There's a fire place and a small bar, and the room overlooks the creek next to the hotel. The guest rooms are pleasant, well-designed and well-decorated. The exterior setting is beautiful. I really feel at home here.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for coming back and writing your review. We hope to see you again in the future.

This hotel is in a very attractive spot with a small stream running past the hotel. Ducks and geese swim on the river and the dining room overlooks the stream. The rooms are pleasant and the feeling of the hotel is comfortable and inviting. This is definitely the nicest hotel I have stayed at in the Poughkeepsie area.

What a find! This peaceful setting made for a very relaxing weekend. The room was clean and comfortable with a view of the terrace and stream below. Complimentary cocktails were served in the evening, as was a wonderful breakfast the next morning. All of the staff we encountered were friendly and courteous. We only had time for a one night stay, but I hope to make it a full weekend next time.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are happy you enjoyed your stay, we hope you can come back soon. Thank you for staying with us.

I didn't want to give this hotel a poor review, because it is what it is. Low average. I knew going in this wasn't the Ritz-Carlton or the Four Seasons, but I needed a place near Vassar College and this had relatively good reviews. The place itself is old and tired. The room seemed "clean enough" though I tried not to look too closely. The sheets on the bed were rough to the touch. The pillows were awful! The shower pressure was just ok. I would not return here because I'm sure there must be better nearby.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Elizabeth we are sorry you did not enjoy your stay we pride ourselves on our hotel. We were 100% renovated a couple of years ago.

This Best Western is extremely popular, and for good reason. The staff is friendly and helpful (Special thanks to the breakfast staff and Octavia!) The accommodations are pleasant, clean and comfortable and they even host a Happy Hour for guests. Highly recommended!! but a car is needed to take full advantage of the location.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for your review and for staying with us.

Rare that you walk into a room and see that the pictures don't do it justice and it is waaaaaay better than it looked online. We stayed in the king suite with jacuzzi. What the pics don't show you is the large double height ceiling living room you walk into. Though there is no view to speak of - we were looking for a little couple daycation after dropping the kids off at camp - and this was just perfect. It was impeccably spotlessly clean - the jacuzzi tub was truly big enough for both of us to fit comfortably and we got a late check out - nuf said. It is privately owned and the owner was visible and clearly around to make sure things were running well and genuinely happy to listen to client feedback.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you very much for your nice review and for staying with us. We all take pride in our hotel. We hope you get to come back again.

King suite very spacious! LR/dinnette w/sleeper couch, bath with whirlpool tub/separate shower, bedroom with huge closet and safe. 2 TVs, easy wifi access, free breakfast/paper, river view room, very quiet, and secluded access and safe parking. Not new but generally clean. Easy access to National Parks and antique shopping around Hyde Park, NY. Lots of dining choices in 15 mile radius. Hudson Valley foliage season at its best!

We were going to visit Hyde Park and wanted a reasonably priced place for two nights. This fit the bill perfectly. It was an easy 15 minute drive to Hyde Park, it was close to other Hudson Valley sites, and a ten minute drive to the Culinary Institute of America. It is a standard two-story high Best Western, with a good sized parking area out front. What is unusual is that on the back side there is a creek, which provides a view from the bedrooms, and a lovely view from the dining area. It also means that the bedrooms are quiet. The front desk staff were friendly and helpful (the first night we just wanted to find a modest place to eat close to the hotel). The free breakfast is great. Not only the standard toast, waffles, cereals, but also yogurt, hard boiled eggs, fresh fruit, oatmeal bars, etc. Especially appreciated were bowls of apples, bananas and oranges (few hotels provide that). There was also a free happy hour with wine for guests (but we didn't manage to make that).

old hotel with uncomfortable beds, pillows and poor work out facilities. The hotel is dated and not what I look for when I stay in a hotel. If you want a upper scale hotel this is not the place to stay. We did not realize this when we made the reservations

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Janet sorry you did not enjoy your stay. We pride ourselves on our hotel. We are a great priced mid scale hotel in this area that people enjoy staying with us.

Our check in process was easy and comfortable. The room was clean, although some there was some mold on the shower tile. Beds were a little soft, or broken down, as we rolled to the center. The staff was wonderful and helpful, giving us directions to a lovely restaurant. This property offers complimentary wine or beer each evening for each guest. Breakfast was excellent, with offers there that I had not seen at any other Best Western. The breakfast room looked over the lovely creek. I would stay at this property again.

Booked with the hotel well ahead of time. For around $150 got a great king suite. Sorry we were only staying one night. I tried the jetted, big bathtub, while my husband chose the shower. Included not only breakfast, ( with make-your-own belgian waffles), but a free nice-sized glass of local wine ( or beer) between 5:30 and &7.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Yes, the free wine in the evening is a nice option for our guess s after a long day of traveling or sight seeing. We hope you can come back again in the future, thank you for your review.

This hotel is rather ordinary, perhaps a bit too ordinary for the price. To start with, we seniors (age 79 and 81) were assigned a room in a separate section of the hotel that necessitated our exiting the main building, walking across a driveway, and climbing five exterior steps wrestling with our luggage. No assistance was offered, nor did there seems to be any available. Not a good start. Our room was comfortable, of adequate size, and quite clean. We found the absence of a phone on the desk very annoying-- the only room phone was on the bed table-- and we had constant problems dialing out on it; there was some sort of connection problem. The breakfast room was bright and pleasant, and the breakfast was adequate– precooked omelet, cold cereal, fruit, muffins, etc. for toasting, coffee and juice.      This hotel is a fair distance from the center of town. Conveniently located if you are visiting Vassar College, otherwise not so convenient.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. There are other rooms that are water view that over look the stream for your next visit. We keep our prices lower then our competition. We are a quick 3 mile drive to Route 9 and there is easy access to all the Valley has to offer.

We found this hotel very pleasant. The rooms were nice,clean and very spacious. The breakfast could have been a little better for the price, but it was on par with most free breakfasts you find in motels. We would stay again next time we visit.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We offer a full hot breakfast with many extras. We hope to see you again.

170 dollars for one night - despite asking for a room that didn't have pets we were given a room that stank of wet dog - the bed covers were covered in dog hairs and I don't even want to mention the carpet ! Hotel was full booked so we were stuck in that room. How hard is it to clean a room ? Obviously too hard for these guys - avoid this place (well this room anyway - number 100 if anyone cares)

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am trying to pull up your reservation, but you were never registered in the hotel. So this is very difficult. If you can email me with who the room was under I can look into this. innatthefallsny@hotmail.com. We are sorry you did not think your room was clean. We work very hard to make sure all guests stays are great.

We made a non-refundable reservation through Booking.com, but when we arrived we were told the hotel was fully booked. The front desk clerk found us a room at an inferior property, but in contrast to standard industry policy, the hotel did not offer us any compensation for failing to honor our confirmed reservation. If we had failed to show, we were warned we would be charged the full price for the room, but apparently Best Western doesn't meet its obligations to honor reservations. We complained to Booking.com, but have not received any response.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Booking.com has had issues with their booking system and have been over booking our property at no fault of ours. We try to help our guests as much as we possibly can. Booking.com had been working on their problem so this does not happen to another guest. We are sorry it happened to you.

A wonderful little hotel. Small rooms but I guess that comes under the heading of charming. They have a cocktail hour (!) plus the continental breakfast. All rooms come with a view of the falls; unfortunately there was a drought when we stayed and the falls were basically a trickle. Near Vassar.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Sorry about the falls, we did get rain last night so maybe that will change our dry trend. We are happy you enjoyed your full hot breakfast with many opetions to choose from.

I was very impressed with this hotel, a real standout for this price range. The front desk service was very impressive, both check in and out, the patio overlooking the river is a real standout, bedding was excellent, and everything was clean for us. Very quiet at night, we opened our windows to hear the river. Nice to have a bar in a hotel in this price range.

Location was relaxing and enjoyable. The flowing creek was not as full as 3 years ago, but there hadn't been the rain this year. The rooms were very clean and the beds were comfortable. I would have liked more employees on duty during the evening hours to attend to the incoming guests as well as the guests wanting to enjoy a glass of wine.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying and enjoying our property. When it is busier we do have two people on for the evening reception. When it is slower we only have one, the employees also like it this way so they have things to do to keep busy.

This is a wonderful place. The entire campus is just beautiful. The team of staff go out of their way to be helpful. Their is a drink service in the evening and a breakfast in the morning. The only negative of this location is the rooms are small. They are serviceable, clean and pleasant, just small.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. We have many different types of rooms all the way to a two room suite with separate bedroom and living room to make every stay enjoyable.

I am a very experienced with hotels for both personal and business reasons and I was pleasantly surprised by the appearance of the hotel, the service and the overall experience. Very highly recommend.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We all would like to thank you for staying with us and we hope to see you back in the future.

The location Is great however the hotel is very outdated. wallpaper was dirty and stained. The a/c unit had a horrible odor that filled the room. there was hair in the tub and on shower walls. The piece for the drain in the tub was just thrown in the tub and discolored. I didn't bother to complain as I was already informed the hotel was fully booked when I asked to be located at the other side of hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry to hear your stay was not the best. Can you please email with information on the guest's name the reservation please to innatthefallsny@Hotmail.com

By far, the Best Western Poughkeepsie offers me the best value of any hotel I stay at when traveling for work or pleasure. It is clean, situated in a quiet area and is my favorite hotel in the Best Western brand that I have stayed at.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Dale, thank you for your review and we are happy to host your stay when you are in town.

After checking in, I enjoyed a complimentary glass of wine (it was 6 pm). The small bar area is also where breakfast is served, which looks out onto Wappingers creek. I imagine it looks beautiful in the fall. The staff was very helpful and accomodating. The room was comfortable - bedding, towels and room temperature included. Our favorite part of the stay was the breakfast. Attention to detail was evident in the toppings offered for the make your own waffle as well as a variety of flavored coffees and creams. I would definitely stay there again, should I find myself in the area.

Quiet and lovely hotel. Beautiful surroundings. Comfortable room. Lovely breakfast. Friendly staff. Enjoyed sitting outside on the porch overlooking the stream and falls. Appreciated free parking. TV wasn't working right when we arrived but the staff corrected it by the next day. Appreciated having the microwave and fridge in the room.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us. We hope to see you back in the future.

The stay at Best Western Plus was delightfully peaceful, like a b and b in the countryside. The staff is friendly and helpful. The decor, cleanliness and charm of the hotel is wonderful. The breakfast is more than a regular hotel. The view overlooking the creek makes you feel like you are away from everything. We can't wait to come again!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your nice review and for staying with us. We hope you get the opportunity to come back again.

To begin with, I was extremely disappointed that I did not receive the first floor, waterfront room, I had requested. We are platinum rewards members and didn't even receive a goody bag or any perks. I am handicapped and was given the farthest room there was from the lobby. Just what I wanted to do, walk a mile after a tiring day of sightseeing. Upon arrival in our room, my son found a half empty bottle of beer beside the couch. I don't know why anyone would leave half a bottle of expensive, imported beer, or how the maid could have missed it. On the second day of our stay, the maid did not throw away the used milk cups my children had left on the counter. Just revolting! The manager's reception is an ABSOLUTE joke!!! There are no appetizers at all, and they only allow you a 2 drink limit for a reception that lasts 2 hours. What a joke!! We saw people bring their own cheese and crackers. Pitiful!!! Selection of drinks was really pitiful. They had many choices in the bar, but only gave you 2 choices of beer hat didn't even suit most people. By far the stingiest manager's reception I have ever been to!! Most places let you drink and EAT all you want for the full time period. Rewards members at least deserve better treatment. Even though they claimed the hotel was full, there was only a handful of people there either night of our stay. The patio overlooks a creek that is full of dead trees, so not the most scenic. Why couldn't they clean up the debris? There are NO restaurants close by. We asked the desk clerk for restaurant info. and she gave us a bunch of menus ( in a VERY, VERY filthy binder, that I was afraid to touch ), that are REALLY, REALLY far away, at least 30 min., and made no mention of the Chili's, Olive Garden, and Red Lobster that were only 10 min. away, where a person could get a decent meal. Breakfast - Day 1 - Just OK, at least they had water and granola bars. Day 2 - They didn't even start setting up the waffles or bring out the fake egg omelettes until nearly 8:00, then they didn't even have any cheese in them!!! Only juices were cranberry and orange, they didn't even serve any water. Nearly every hotel has apple juice and/or grape or pineapple. There also wasn't any fruit or granola bars. We had a suite. The bathroom was huge, but very disfunctional. There was no vanity or anywhere at all to put your things. We had a separate tub and shower, but the shower was very slippery and the TINY non-slip mat they gave you was hardly adequate. It was all I could do to keep from falling. The shower only had a tiny, triangle shelf to put your toiletries on that wasn't even big enough for one person's things, let alone a whole family. ( We are a family that's why we got a suite. ) The whirlpool tub drain leaked like a sieve. The only way to take a bath was to leave the water running the whole time, because it was leaking out faster than you could put it in. What a joke!! So much for relaxing! So on the second night of my stay I had to decide between taking the risk of falling in the shower, or taking a bath in the tub that I will assume hasn't been properly cleaned, and leave the water running. The lighting in the bathroom was totally insufficient for applying make-up. The light over the toilet was brighter than the light over the sink. The sink stuck out so far away from the mirror that it was impossible to see what you were doing. Of course, there was no make-up mirror. The mattress was fairly comfortable, but I didn't care for the pillows at all, way too soft. The suite had beautiful windows, but unfortunately, they were so dirty that you could hardly see out of them, especially in the morning sunlight. The kitchenette didn't have any cabinets to put anything in or come with any dishes. Our ref. had been turned down to zero and wasn't cold at all. It took forever to make a pitcher of tea with the pitiful one cup coffeemaker. After tasting my tea, I decided to pour it all out, because the water at this hotel tasted absolutely revolting!!! This is the first time in 25 years of taking 3 week driving vacations, not to mention my travels all over the world, that I had to pour out my tea because the water tasted so bad. What else can I say?

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry you did not have a great stay, we try to make every guests stay exceptional. I will be looking into everything you wrote about. The suite that you booked are in one area of the hotel, we are only a 40 room property so all our rooms are easy to get to. As for being a Platinum Member you did receive extra points. The restaurants are all within 3 to 15 minutes away from the hotel. Our Manager's Reception is a small one that gives all guests a choice of two beers or glasses of wine. I do apologize about housekeeping and breakfast.

A lovely, quiet country inn. No pool, restaurant or fancy amenities but creek side patio for pleasant happy hour or breakfast, both of which are included. Accessible only in main building. Staff very attentive and helpful.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

Great Management, Great Staff, Good environment. Highly recommend! I was treated like a family member. The breakfast is wonderful. I enjoyed every minute I spent there. Next time when I go to this area, I will definitely stay there again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for writing your review and thank you for staying with us.

The pictures make this hotel look like a fairly elegant place. It's not. The water rolling by it is barely a creek. The outside is not all that attractive and the inside is dated and rather dark. The room was nothing spectacular and for the price I paid I wished from the moment I walked in that I had booked a different place. For what's it's worth the breakfast was good.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Please give me a call 845-462-5770. I am so sorry and would like details please.

This is a nice hotel with comfortable rooms and good staff. Bathroom was a bit awkward, 24 inch door so I had to shuffle in sideways as kept hitting my shoulders otherwise. Nice, high quality sheets. Internet was intermittent, but this may have been due to major storms in the area. The hotel itself is considerably off the main areas of Poughkeepsie. I needed my GPS to find it as it is way off the highway, and literally past the end of the road you take to get there. If it hadn't been for the GPS and the fact that is was daylight I doubt I would have found it. (Sign to hotel is less than 5 feet tall). There is NO place - NO place - nearby to get food of ANY kind. Did see wild turkeys crossing the road (seriously, had to stop for them) and there were geese on the lawn the day I left. So it is pretty, but not necessarily convenient to much of anything. It was NOT a bad hotel, again, just for my purposes (tourism in the area) not well situated.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Bathroom doors are 32" standard. We are centrally located in Dutchess County to all the area has to offer. As for the restaurants there is a two page list of area restaurants that are the staff favorites in the area. There are many more that are not on our list. All of these restaurants are any where from 2 minutes to 10 minutes away. Sorry you feel we are not in a good location. We are 3 miles off Route 9 which is the main road going through the county. We would like to thank you for staying with us.

This hotel used to be pretty and had dependable working rooms/equip Broken toilet when we got to room/wasn't it checked before our check in? I feel the update could be helpful/some potted flowers in lobby and entrance Lobby is unattractive/breakfast is substandard/food presentation poor/yogurt in cup curdled/coffee ok but not hot Rooms very stark and need refreshing/no pics on wall/worn dated dark furniture/old dated tile floors in bathroom Staff is ok except they should smile more Evening shift desk clerk friendly Phone in room not working to call desk about broken toilet Shower very slippery w/o mat/sign should be posted in bathroom Microwave broken Housekeeper staff Julia for room was very good Not worth 3stars/only 2 at most!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Barbara can you tell me which room you stayed in as this is not our norm. Please email me innatthefallsny@Hotmail.com Your feed back is very important to us, thank you for writing your review.

Price and ratings were what originally drew me to this location. It turned out the morning breakfast was excellent but even better was the evening happy hour. How great is that!?! I started looking forward to relaxing and enjoying a drink. The bed and amenities were very acceptable. The room was on the smaller side but it was big enough for me so I have no complaints.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review.

This was the finest Best Western we have ever stayed in. The facility is beautiful as is the setting. The room was large, well equipped and clean. We slept very well an d the breakfast included was very good. Other than check in and checkout we had no involvement with the front desk but those activities were quick and courteous. The rate was high for a Best Western but reflected the location and the quality of the lodging.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Ken thank you for your review we are all happy that you enjoyed your stay.

Lots of windows - all filthy - on the inside! Ran my finger along inside, left marks - cloudy streaks on windows in hallways, rooms and front doors....not sure how they could ignore this, made a terrible first impression. Stains on bedskirts, coffee tray not wiped, corners of bathrooms grudgy, grime around doorknobs and on door edges, A/C not working in second floor lobby and not turned on in room when we first arrived. Overall gave me the willies staying there. Could be remedied if management made sure the place got a good cleaning - and it was maintained thereafter.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We apologize you did not enjoy your stay and we are looking into all your concerns. It would be helpful to know what room you stayed in if you could email me this information it would be appreciated. innatthefallsny@hotmail.com thank you.

This is a hidden gem. The hotel is clean, the staff friendly and the location is great for exploring the Hudson Valley. The breakfast is filling, with lots of choices and the nightly happy hour is a very nice bonus. We loved sitting out along the water just talking.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review and for staying with us.

Got 2 rooms here for a Sunday night on Priceline for $90 total each. Not in a major business section of town - that can be good or bad. It was clean, staff was friendly. Advertised gym was practically non-existent - equipment that was there didn't work very well at all. Breakfast bar was probably better than most. They did have a 'bar' serviced by the front desk, which was actually pretty nice for a nightcap (happy hour free beer/wine too), but don't expect any top shelf. Price was right though. We did walk to a nearby restaurant, but there were not sidewalks to get there - not a good situation. Should have driven the quarter mile.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Our free managers reception is two free glasses of wine or two bottles of beer. There is a fully stocked bar to purchase drinks. We are a 40 room property and have 4 different types of fitness equipment. We tell everyone not to walk to the nearby restaurant.

A very nice, clean and well maintained hotel. Good location and helpful and friendly staff. We would definitely stay here again. The accommodations were fine and the complimentary cocktail hour and buffet breakfast were excellent.

The hotel was well situated though making the initial turn to get to the entryway from the road is abrupt. Once on the driveway in, the unique exterior and tunneled gate were an inviting link into a nice parking area. The checkin process was a very good one. We were greeted immediately and were upgraded from our initial reservation. We are very grateful for that kindness. Please do not hear these next items as complaints, I don't mean to be harsh. I'm sure that the reason you ask for survey answers in the first place is to get overall impressions and continually improve the guest experience. The room was great (suite 117) with a beautiful view of the creek. Decor very modern and angular with clean lines - no carvings, stencils or other flourish. The carpet featured an unusual pattern of raised textured curves and lines but not "busy". Palette was earth tones and browns - could have used some more color. Air quality overall was good (given that we arrived on a very hot day) The AC was perfect and on point. We loved having the sink, microwave and mini fridge as well as the ability to move from room to room. Spacious closet. Televisions a bit on the small side (a subjective point, I know, since many home TV's are 45" and up - besides we spent most of our time outside during this visit [our first] to Poughkeepsie). Bath was good but please supply larger mats or more bath mats as the tiles in the shower were abnormally and extremely hazardous when wet. Drainage in the shower chamber can be improved as well. Can't speak about the Jacuzzi - our stay was too short to make use of it. Temperature control in the bathroom could be improved as one exits the shower and is met with equivalent of cold drafts. The mirrors over the sink were inset slightly back and not well suited to see clearly when shaving though I liked the concept of the side mirrors for alternate profile views. Not too much counter space to spread one's toiletries. My wife loved the hair dryer though. The backdoor/exit near our room was convenient as a means to reach the parking lot, but the door was initially unresponsive to key entry the first night. Apparently this was resolved the next day (which is why I didn't report it to the desk). Guests' small pets (or else some other creature) left their matter on sidewalks near back entrance and parking lot. This should definitely be addressed. Breakfast was ok but not exceptional - cereal, folded eggs and sausage patties. Coffee was tepid in the thermos and not exciting. Do it yourself waffles were a neat novelty. The fruit selection minimal. Overall, I felt like a bee buzzing from flower to flower trying to gather breakfast components from stations all around the room instead of flowing from a beginning to end in a more orderly fashion. Staff was not rude or anything but gave no salutation or well wishes on the way in or out of the breakfast area. The delightful countenance of the woman who confirmed our checkout made up for that though. Overall we were very satisfied with our stay and this is the place we'd come back to upon a return to the city. Thanks again for a pleasant experience

We stayed at the Best Western at the Falls for a few nights while visiting Vassar. Having read reviews before our trip, I knew this wasn't going to be a luxury accommodation. Yes, it's an older hotel. Yes, the room smelled a little musty. But a trip to Target and a can of air freshener made my teen happy. I really enjoyed breakfast out on the patio each morning. I used the computer in the business center to plan the next stages of our trip. I did get a great rate from a third party site, so had I paid rack rates I probably would've expected more. But, we just needed a place to lay our head at night and this fit the bill just fine.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing the review can you email me and give me information on your reservation and what room you stayed in. sorry about the musty smell. innatthefallsny@hotmail.com thank you

Visiting family in Poughkeepsie, this is a nice location away from Route 9 strip malls. I have driven past many times and always wanted to try a stay so we finally did. Staff was friendly and complimentary drink on arrival was appreciated. This hotel seems to have a mildew problem that stems from not running the a/c enough. The lobby was very warm with solarium effect. Our room a/c was set too high and not running until we cranked it, and there was a smelly fridge that wasn't running til we turned it on either. We were very turned off by mildew in the shower. Honestly, the shower/tub looks like no one cleans it much. This would not be difficult, it needs to be sprayed and wiped down on a regular basis. The room smelled strongly of fragrance, which on top of the damp feel was not pleasant. The hotel overall looks a little worn, might be time for new carpets. Overall it was nice, but not great, and I wouldn't stay again because of the mildew. I recommend to management that you scrub the showers, keep fridges clean and on, and most importantly run your a/c at a cooler temp throughout to keep mildew under control.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, we have turned up the AC when the weather got hot. Thank you for staying with us.

The location is fantastic. Convenient to everything, but in a natural creek setting that makes it seem private. The breakfast was outstanding, tons of good choices. The Front Desk staff were excellent. We saw herons and geese every day on the creek. The only negative was that the TV channels in all the rooms are analog, not digital (HD), so all the channels are fuzzy and out of focus. For $140 per night, you'd think they would have good television.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review. We have the HD TV service on order and will be installing it in the few weeks when it arrives. The old service has started to fail and we are replacing it.

All the rooms had analog TV signals, no HD. The Hotel is located in a very convenient place close to lots of things around Poughkeepsie. The breakfast was outstanding. The staff was excellent. The lounge was very nice, and a balcony with a view of the creek was special. We saw herons and geese every day.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The TV service has started to fail and we had to wait until our 7 year contract was up. Thank goodness it is and the new HD service equipment has been ordered.

My wife and I were extremely happy with this hotel. The setting is outstanding, we knew it when we waited for the geese to cross in front of us in the driveway. Our room over looked the creek and was very nice and also quiet. Don't miss staying here if coming to Poughkeepsie or anywhere close.

This hotel was not what I expected from some of the reviews I read. I found it run down and shabby, not updated and posh. The pillows were lumpy, filled with torn foam--strangest thing I have ever seen in a hotel. The fragrance sprayed in the room was overwhelming. Nicest part of our stay was the breakfast room which is sunny and bright and offers a wide variety of food.

My sister and I wanted a quiet restful place to stay in Poughkeepsie while we toured the local sites. We stayed 3 nights and we not disappointed. The local neighborhood feel of the hotel made it a nice place to relax and crash after touring all day. The staff was very welcoming and there were several very good dining places nearby. We would stay again.

Although this is an older hotel, it is updated, tastefully decorated and located in a beautiful setting. We traveled with another couple and stayed two nights while visiting the Roosevelt sites, Vanderbilt Mansion and the bridge walkway over the Hudson. Our rooms were comfortable and clean. We were happy to enjoy the complimentary glass of wine (or beer) that was offered during their "happy hour" each evening. The breakfast room was beautiful and had extra seating on a small patio. The breakfast included a very good variety, including cereals, yogurt, eggs, bacon or sausage, pastries, bread, bagels, fresh fruit and granola bars, waffles, coffee, tea, etc.. Items were replenished frequently and there was always plenty to eat. We will definitely stay there again if the opportunity arises.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Om behalf of our staff thank you for staying with us. We hope to see you again in the future.

Great holiday hotel centre for a lovely area with good restaurants. Lovely walk across bridge over Hudson and excellent fish restaurant on Quayside. Must visit F D Roosevelt old home and museum nearby- greater understanding of UK/USA relationship

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review.

Family of 4 staying at the hotel. Breakfast was okay (scrambled eggs were hard). Second night of stay, I returned to the hotel around 2 am and found 4 muscular guys at the front entrance. 3 guys were watching his friend doing the pull up right in front of the entrance door (outside). I had to wait till he finished doing his pull up to get inside. Did not want to say anything as I smelled alcohol. I was concerned about my safety but finally i was able to get in. The front desk was empty and there was no one working inside. We checked out the next morning and I asked to speak with the manager. Instead of coming out to meet the guest, the manager asked me to walk to her office. Will not return to that hotel again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry again that you encountered guests at the front door this is not our norm. We try to make every guests stay pleasant and to keep the occasional guest that is acting improper to stop. We do not have this kind of problem on a regular basis. I asked you to come into my office so we would have a quite place to talk.

The hotel was in a quiet residential neighborhood but convenient enough to the expressway. Everything was just good enough but there was nothing special. My biggest annoyance with the hotel was the size of our room (room 110). It was very cramped and had hardly any storage space. The space between the bed and the AC was very narrow and I had trouble squeezing by to get in bed. But it was clean and had a comfortable bed.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review. We are sorry you did not like your room, but we are very happy you enjoyed the comfort of our beds.

Nice property. Very quiet location Rooms was well maintained but seemed a bit dated. Only complaint was the pillow - all the pillows were very lumpy Good coffee, okay breakfast. Friendly, helpful staff.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. I'm sorry you didn't like our pillows. We hope you come back again.

Elevator wasn't working at check in and we had a 2nd floor room which so not a good 1st impression. This was repaired by next day, and considering it was a holiday weekend, thought that was very good. Overall the stay was good, the room was clean and beds were comfy. Water pressure in the shower was average. Included breakfast was the best I've experienced and the happy hour cocktail was a nice treat. Patio overlooking creek was a nice place for a relaxing break. Location for Hudson River attractions was very good. LOVED Maya Café in Fishkill off Rt 9!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry the elevator broke, but we were very happy that they were able to fix it the next day. Thank you for staying with us.

Our visit started with a happy greeting from the check-in staff. Our room was nice, clean and very roomy. Although we have not had enough rain to make the falls as full as we would have liked it was still a nice view from the lobby balcony. We even watched a big turtle swim by. We indulged in the complimentary happy hour with two free bottles of beer. The continental breakfast was your average continental breakfast with some extras. We would definitely come back.

I stayed at the Inn at the Falls the night before taking a Saturday cooking class at the Culinary Institute of America. The hotel is approximately 20 minutes from CIA, situated adjacent to a small waterfall on Wappinger Creek. I was able to open the windows and let the fresh air fill the room. The staff was attentive, the room was clean, and the bed was extremely comfortable. After a restful night (and a spectacular cooking class), I rejoined others at the hotel to change before returning home. In class, we were asked to remove our rings and I had forgotten they were in my pants pocket. I realized they were missing upon arriving home 2 hours later and immediately called the hotel. They dropped everything to retrace my steps, found the rings and arranged to have them shipped to me. Staying at a hotel with a trustworthy staff is very important to me. The Inn at the Falls is now our #1 choice for accommodations in and around Poughkeepsie.

We put my retired friend in charge of finding a hotel the weekend of the country living Fair. This.... was not an easy task considering that he was looking for a hotel 3 months before the fair. This hotel was about 40 minutes from the dutchess county fairgrounds. You are driving through various types of neighborhoods to get there. It's basically side street driving.Once we arrived, the hotel was clean and well run. A little dated but well kept. After a long day of strolling through the fair, the complementary wine and beer at 5:30 was a welcome site. They have a lovely deck that overlooks the falls that is very relaxing. There was a two drink maximum. The next morning , the complementary breakfast was yummy. The breakfast sandwiches, omlets and bacon and sausage were in chafing dishes . They offered bagels, pastries , juices , tea and coffee. They could have used more seating , but I guess we went at a busy time . All in all I would recommend the Best Western at the Falls. It is centrally located in the Hudson Valley with easy access to SUNY New Paltz, Marist College and the CIA. For a weekend stay it was great.

My husband and I were greeted by a very sweet girl at the front desk. Unfortunately that's the only positive about this trip. This hotel had a musty smell. When we opened the door to our room we had to blast the air and open the windows because there was a strong mold odor. I took a shower that night and when I turned around there was black hair (not belonging to my blonde self) in the corner of the tub. There wasn't enough parking for our car when we checked in at 11 pm, so we made our own spot and prayed no one would hit our car. Needless to say, we will never stay there again.

The Best Western in Poughkeepsie is a gem. It is beside Wappinger's creek and has a lovely view where you can enjoy breakfast or just relax and watch the geese and other wildlife on the creek. It is quiet and charming. The rooms are spacious and have every amenity you could want. Hot breakfast and free wine or beer daily. Great service and friendly staff.

Close to nearby attractions such as FDR home, Vanderbilt Museum, the Walkway Bridge.. Excellent breakfast. Clean room and courteous staff. Nice setting with the creek behind the hotel. Had all amenities needed in the room - microwave, refrigerator, etc.

We were greeted by a smiling happy young lady who explained the amenities. The hotel & the property were nice. The free breakfast was more than we expected & the cocktail hour was a nice extra. It was off the beaten path but close to all the attractions we want to visit.

Convenient to Vassar. Excellent service. Sited on a lovely stream. A patio where you can enjoy a breakfast that's included or an evening drink. But, room key did not work consistently and our first floor room was dark. We should have requested a room on the second floor. The gym needed attention: an inventory of fresh towels and better maintained or new equipment.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I would like to apologize for the fitness room being depleted of fresh towels. Some of the equipment in the room is less then a year old. The other pieces are maintained on a regular basis. We hope you have the opportunity to stay with us again as the keys are not a regular problem and our guests find this hotel to be a great place to stay when traveling to our area. Thank you for your review.

Stayed here one night before heading for West Point and Boston. The room was large, the beds were comfortable, the wifi was strong but the cell service was iffy for me. We had no issue with the hotel layout and the rooms were furnished nicely. Hard to manuver luggage trolleyto the lobby from the parking lot. The breakfast of cheese omelets and sausage patties was average.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. There is always someone on property that can assit a guest with their luggage. We do offer free phone calls in the continental USA for all guests, long distance at no charge.

The Best Western Plus the Inn and Suites at the Falls in Poughkeepsie is one of the finest hotels I've ever stayed in for an on-the-road overnight. I wasn't looking for a great spa, a great restaurant, a majestic resort--just a clean, reasonable place to spend one evening. That's what a got--and with a view! Our window picture-framed a beautiful creek, replete with ducks. High recommended.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you and we hope to see you back in the future.

This is an above average Best Western. Recently remodeled. Bed and bathroom are spotless. The only complaint I have is that the hallways are long and dark and could be better lighted. Free, full breakfast bar.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review and we are happy you enjoyed your stay.

The Best Western Plus in Poughkeepsie was a wonderful place to stay when biking in this area. The hotel is situated on a river with a waterfall.....an outside deck overlooks the river. Free wine and beer are served in the early evening which gives everyone the occasion to socialize and chat with the other guests. The staff is very eager to help. One young woman googled all the biking information available in the area, presenting us with maps and guides. The rooms are spacious and clean. It was a great hotel stay.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

Clean, basic rooms in a quiet, appealing setting just up the road from Vassar. Although I didn't have a river-view, the setting was otherwise nice, and I'll definitely choose this over the route 9 options in the future. My room was equipped with a fridge and microwave.

We stayed here when we came up for my son's grad from CIA. Clean and quiet room, weak WiFi but a good breakfast buffet and a small bar that does an afternoon happy hour with complimentary wine. Nice wooded setting, friendly staff. 10 min drive to main part of Poughkeepsie so close to restaurants and shopping.

We stayed here for one night because we were attending a funeral in the area. You can't beat this hotel for the price. Complimentary beer & wine in the evening, breakfast in the morning, the room was large, clean and comfortable and the staff was very friendly and helpful. We were surprised and pleased with the accommodations and the other group we were staying with felt the same way. I would definitely stay here again!

Needed a one nighter due to a family event. This place seemed to fit the bill as far as location was concerned. Booked a 1 - king bed room, received a handicapped accessible room, which was OK. Room clean, everything worked, no issues. One observation - for a handicapped room, I thought the height of the bed was very high - estimate about 36 inches. Perhaps that's standard.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
All the bed height are standard. We are happy you enjoyed your stay.

Our short stay here was a very nice experience ... Not your typically cookie cutter prefab hotel. The staff was very friendly , the complimentary beer or wine was most pleasant on the patio over looking the river in the evening. A special thanks to Sandra who discovered my son's wallet that was left behind .. The hotel contacted me immediately and made arrangements to return it to him fully intact promptly. I commend the entire staff for their honesty and professionalism

My wife and I loved this hotel on a small river. We stayed for two nights in May 2016 when the river was flowing fast and Spring was in in early full bloom. The hotel has a lounge with inside and outside seating overlooking the river. Breakfast was included (OK food) and an evening wine or beer was complimentary. The area has lots to do. We enjoyed the FDR museum and Presidential Library, took a walk over the Hudson River and ate at the Katerina DE Medici restaurant at the Culinary Institute of America (very nice but pricy).

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review. There is so much to do in the area that we hope to see you back again in the future.

This was our first stay here in Poughkeepsie. Wish we would have found it 4 years ago when the eldest started school. Quiet location that looks off the beaten path but is not. It was only 5 minutes to the college and a whole host of restaurants but far away from the madness of rt 9. Rooms were quiet, decent sized. The sink was not in with the shower/toilet. LOVE that. Nothing more irritating than traveling with teenagers and sharing bathroom. Its the little things like being able to brush your teeth while someone is showering. Appreciated the microwave and fridge - kept those Stewart Sodas nice and cold. The daily complimentary happy hour was very welcomed after our drive up. Breakfast was not bad either - the kids loved the peanut butter/chocolate chips on the chocolate waffle. Would have been great to sit outside by the creek, but it was chilly so we had to settle for looking out the huge windows.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for your nice review. We hope you come back soon.

Stayed at this hotel week of April 26-29. Had to get two rooms for 6 people, two queen beds per room. The rooms were clean and spacious. The kids enjoyed their stay, their only disappointment was no pool.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. I am sorry we have no pool, but with the stream going through our property there is no room for a pool. Thank you for staying with us.

We got the last room, facing parking and the street, and it was fine. Up and down a few outside steps to the lobby, which might be an issue in rain or snow, Spacious room, if a bit dark and a distinct room freshener smell. Clean and tidy, though. It's always nice to have a fridge and coffee maker. If you've stayed at midrange motels before, you know what to expect. The reason to stay here is to sit on the small patio a with complimentary wine and pretzels after a day of touring. (Not far from Storm King and Dia Beacon) You'll then be relaxed enough to drive into town, relying on GPS, for dinner. Nothing in the immediate area. Be sure to walk around to see the small falls from the road, can't see them from the hotel. Apparently, they used to be higher before a storm knocked trees into the rocks. Staff was very pleasant. A standard hotel buffet breakfast, though they generously supplied granola bars.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review we hope to see you back in the future.

The hotel was very sketchy from the moment we pulled up. I'm not familiar with the hotel's history but we got very strong spiritual vibes from our room. The structure and layout of the hotel was very odd and confusing as well.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The building was built in the late 80s as a Bed & Breakfast. Not even sure what sketchy would be referring to. Thank you for staying with us.

This hotel is quite picturesque on the banks of Wappinger Creek. It's a bit removed from "downtown" Poughkeepsie, so be prepared to drive, rather than walk, to eat or shop. Our room was 318, facing the corner of Red Oak Mills Rd. and New Hackensack Rd. where it crosses the creek, but it was very quiet and we barely heard any traffic noise. Parking was free, the room was clean, free WiFi worked, but bathroom was a bit worn with rust stained tub and tile and old repairs around the spout. We asked the front desk for restaurant recommendations and they gave us a list of all the restaurants in town - not too helpful. Luckily, our tour guide at Vassar told us that graduates of the Culinary Institute of America opened restaurants in the area so we googled a few and ended up eating at Crave on Washington St. - excellent. The breakfast at the hotel the next morning, though, was underwhelming: toast, bagels, fruit, tasteless bacon and crusty scrambled eggs. On the plus side, there were cook-yourself waffles, but one waffle iron had a defective timer. The batter dispenser also didn't measure proportions, so it was a mess at the station with people overfilling the griddle and spilling batter on the counter and discarded half full cups of batter lying around. Waffles themselves were okay - kind of flat. Overall a good, average stay that could have been better with some upgrading in the bathroom and breakfast area.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your thoughts and for staying with us. We hope to see you back in the future.

I cannot recommend hotel. Person checking in was not friendly or helpful. Didn't smile. Had to leave hotel to go outside to get to room. Had to go down stairs and up new stairs with heavy bags. Wasn't told you can get into annex through second floor . Hotel and room layout was awkward. Room was spacious and updated but bathroom was small and awkward layout. Bedding was cheap and flimsy and brown paint on trim was dated looking. Room was on street and noisy from street and hall and neighbors. As stated in other reviews the windows at ground level were unlocked. I didn't feel safe or comfortable there and would not return. Breakfast was mediocre. Place was dark and gloomy. Could not wait to leave.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Those 6 rooms were renovated at the same time the entire hotels was completed. Sorry you did not like your stay. We try our hardest to make everyone happy.

This place was like home to me. It was in the country and had a creek out back and this one served complimentary wine and beer and the breakfast was awesome!!! The room was beautiful and the king size bed was so comfy I slept like a baby!!!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your very nice review and we hope to see you back in the future.

The hotel is a comfortable, convenient location for a trip to Vassar or Poughkeepsie. It's located on a pretty river, with comfortable rooms with windows that open so you can hear the sound of the river outside. The hotel offers complimentary drinks in the downstairs bar, which is nice. Room is not super fancy but it's clean, comfy and a good size.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We hope you will be back in the future, thank you for staying with us.

This best western is a great value. Room was well appointed and clean, bed reasonably confortable. Complimentary drinks in the evening and good breakfast for no additional cost. Pretty location and views. We forgot something and they were even willing to mail it to us.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

Our room looked out on the river and falls--very beautiful. The hotel was comfortable, front desk staff was fabulous and the internet was good enough to stream tennis matches from Europe. The one negative was the quality of the "free" breakfast. It was almost all carbs, not healthy at all, and very uninspiring. After the first day, we went out for breakfast.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
First thank you for staying with us. As for the breakfast we try to accommodate every type of diet restriction. For low carb we offer bananas, oranges, apples, hard boiled eggs, the Greek yogurt has 8 grams of carbs, Cheerios has only 3 grams and the Chex has 4 grams. We try to make everyone's stay enjoyable.

The bed was comfortable. The room and bathroom were clean. The hotel can use some upgrading to brighten it up and renovate the bathrooms - but that being said, everything worked and I didn't feel uncomfortable there. It is a quiet and scenic location (in a residential area actually). The continental breakfast included the usual cereals, fruit, muffins, coffee, juices, waffles, toppings. The hot food offerings do need improvement - I suggest someone to make omelettes to order and drop the precooked food. Desk personnel were pleasant.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us. We are working on the breakfast to make it enjoyable for everyone.

The rooms are older and not kept up that well. Breakfast was crappy, it was either wet eggs and dry sausage or frozen breakfast sandwiches, that I could make myself. It was clean. WiFi never worked for me. The walls are crazy thin, I could hear the guy in the room next to me coughing.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review. This is not our norm we take pride in our hotel. The staff is very good sorry about the breakfast I will look into who the attendant was that morning and give them a refresher on cooking the eggs and such. We hope you come bask to see that this is not the norm for our hotel.

This is our favorite hotel to stay for the holidays when we come to visit family. The creek is so soothing and picturesque. The staff is very helpful and accommodating. After we returned our key, our car would not start, we called triple AAA. In my nervousness, I gave the operator the wrong cell number. The travel company called the hotel and the hotel manager assisted me in my dilemma. We eventually were able to drive home. If I had to be stranded, I'm happy it was at the Best Western Hotel parking lot.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you we hope to see you back in the future.

My husband and I stayed here just one night as it was the half way point for my cousin and I to visit. The location is good and view of the falls we had from our room was nice. The added extra of the free 2 drinks at the happy hour held in the seating area off of the lobby was a bonus. Free standard fare breakfast was also included. That being said, this hotel is in drastic need of a renovation!! Carpets throughout were old and not particularly clean. The rooms are dated, the windows in the room were dirty, as was the corners and baseboard in the bathroom, and also the bathtub looked like it had been painted or something and the paint was cracked and peeling. Also, in the morning as we were downstairs having our breakfast, there was an individual that was allowed to sit there, much to the annoyance of many I might add, and blast gospel music from some sort of speaker clipped to his waist. I have never been subjected to anything remotely close to that at any other hotel I have ever stayed at in my life. Needless to say, we won't be returning.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry to see that you did not enjoy your stay. We take great pride in our hotel and it was 100% renovated at the very end of 2011. Our other guests love our hotel. I do apologize about the music at breakfast, I will let my staff know that it is okay to request a guest to turn down their music so that it does not bother other guests. We welcome you back to see that this is not our norm. Thank you for staying with us.

I've been staying at the Inn at the Falls for the past 5 years. It's close to Vassar, Marist and the Culinary Institute. Always a comfortable stay. Complimentary drinks in the evening were appreciated.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review and for staying with us.

My girlfriend and I have stayed here twice (once in February, once in March) and we enjoyed both stays. The location is modestly scenic, and if the weather's nice it's pleasant to relax on the deck. There is free Wi-Fi. There is complimentary breakfast -- decent, but with really cheap bacon. You also get the benefit of complimentary drinks from the bar during the evening. All in all, thumbs-up.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your repeat business and writing your review. We hope to see you back again in the future.

We have stayed here twice, both times in s two room jacuzzi suite. This visit included a happy hour with two free drinks per guest. The common area is lovely looking over the creek and the falls. Our room had the same view. The setting is beautiful. Room was great as well. Highly recommend. Any questions just email

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us again and for writing your nice review. We hope you come back again in the summer when you can sit outside on the patio and enjoy your drinks and breakfast by the stream.

as expected a very nice hotel as nice as the one in los angeles from 4 years ago the "plus" offers updated rooms and bedding the lobby was pleasant and inviting the parking was somewhat limited but sufficient for our needs

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your nice review. We try to make sure every guest has a great stay.

Suites are very nice, hot tub that was clean with clean jets, comfortable bed, The staff was very helpful and friendly. Beautiful stream behind it. Nice breakfast in the morning. I would recommend this hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

Stayed here this past Saturday night. The check-in was easy & pleasant with Octavia. She was very nice & helpful. Then the barteder was very nice & accommodating, can't remember her name. Handled our big party well. We had missed the breakfast the next day with the change in time, but the staff (Juliet?) was very helpful with our kids. Overall, a nice hotel in the area. the river was nice (small), but with window opened, the current was good to hear.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The entire staff would like to thank you. We all try very hard to make every stay perfect.

We ALWAYS stay here (except when it booked) - the location is perfect - it's quiet and the staff is always more than helpful - the Breakfast is amazing - many selections - and the lobby/dining area is immaculate - just like the rooms - the beds provide the best night sleep we've ever had! We've stayed at other area hotels, but The Inn is just the BEST, Best Western!!!

The only small quibble is it's 6 miles from town, but I found going New Hackensack Rd was an easier ride to and from. A cute hotel, pleasant service, spacious rooms, happy hour w/ free beer and wine, good sized breakfast, a nice location. Plus they seem to be offered on Priceline Express deals. No complaints.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are happy you enjoyed your stay. We are centrally located near all the county has to offer. We hope you come back to stay with us soon.

The hotel itself and staff were very nice. The bartender at the cocktail hour was super friendly and the breakfast was decent. The room was clean and the bed was comfortable. Our room was facing the road and was quite noisy. We heard the kids in the room next to us the whole night. This hotel says it is not pet friendly but it does allow dogs in a few rooms apparently because the dogs across the hall from us were barking like crazy every time they heard a door open or close... very annoying. I asked at the front desk if this was allowed and they said yes. Avoid room 103.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry that the dog was barking. We do allow pets in two of our rooms. However you would think that people who choose to travel with their pet would make sure they stay quite. Most people who travel with their small dog are very considerate of others. Other then that we are happy the rest of your stay was enjoyable.

Great experience! Great service, comfortable bed and I never sleep well the first night at any hotel, and this one I got a great night of sleep. The breakfast was complete with hot, fresh entries. Coffee...amazing! The view was beautiful as well. If my daughter decides to go to the CIA my husband and I will certainly return to your hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, we have just upgraded our breakfast to include hot items. We hope your daughter decides to attends the CIA it is a great school.

The Inn at the Falls is a well-run and staffed Best Western in a lovely setting, yet 5 minutes from Vassar College campus. The rooms are well-appointed and very comfortable. As a bonus, it has pet-friendly rooms!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us, we are always happy to hear how much our guests like our hotel.

My stay was beautiful & fantastic. I have stayed at a lot of hotels and I can say this is the best one I been to. Tops all of the other ones. The structure of the hotel is beautiful in side and out. And I love that the hallways where nice and warm. And the scenery was beautiful. The room was fantastic very roomy had everything you needed, bed was comfortable loved the pillows. Also loved the shower. I wish my hot water would stay that hot. And the tub was so nice to soak in. Its was a incredible 3 day get away. The breakfast was great had a big selections good coffee all day long. The front desk staff Octavia,Judith,Kai, & Tearrance was fantastic at there job very promp, helpful and did everything with a warm welcome smile. The manager Carol is fantastic at her job she was very helpful, friendly and had a warm welcome smile to. I will defiantly be coming back and I hope next time I can stay longer but I had to come back to reality. You defiantly want to stay here if you want a quite get away and good staff.

Very nice, friendly staff. Checked in after a good Mexican dinner at "Margaritas". Bed was very comfortable, our room had a great view of the creek/river. Bathroom was nicely appointed but on the smaller side. Breakfast had nice selection of coffee/tea, and standard continental fare.

Reception area and hallways were very cold upon check-in (4 pm) and in the morning (8 am). It got MUCH WORSE as we went to the breakfast area-it was probably 55-58 degrees in this areas. A L L tabletops, granite shelves were FREEZING, FREEZING. Yes, I acknowledge that it was unusually cold outside but the staff should have brought in heaters. They were dressed in fleece tops/ jackets and scarfs. What impression does that give to your guests? After just about 10 minutes, hot coffee that was poured had to be microwaved to heat it up. This morning experience was VERY unpleasant. Another guest in the 200 area noted that there were no pictures on any walls in their guest room. Check in staff was making negative comments about the computer system.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry about the cold last weekend with wind chills it was -30 degrees. Because of the extreme cold the heating system had a hard time keeping the area warm. This was a problem for the entire area. We don't see temps this low so the heat works fine. As for room 200 their are pictures in that room. We hope you come back to stay with us.

Good hotel, very accommodating staff, lovely area, I plan to come back. I enjoy using my Best Western rewards. The cocktail hour was very nice to enjoy after a long day. This will be the location I plan to return to, and seeing as my work brings me back here often, I look forward to using this establishment.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and we look forward to your return.

The BW Inn & Suites is clean, very nicely decorated, and a very friendly place. The rooms are large and the beds and pillows very comfortable. We had a darling view of a brook or stream below. I would not expect actual "water falls,' but the view is lovely. Everyone at breakfast can have a view of the stream/little river regardless of their room location. Close to everything. Extremely accommodating hotel staff. Great place!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and we hope to see you back in the future.

The hotel is a terrific value, nice large rooms and free breakfast and parking. nice staff as well. A large group of high school hockey players came at the same time so breakfast was crowded and somewhat short of food temporarily but the staff brought out more quickly once notified.

Hotel points out that they are located by a waterfall in river - and it is - but you cannot see it from hotel. The view is walking over to busy road bridge. Room was quite acceptable. Breakfast area is a bit small. Overall an average stay. btw = why cant hotels install shower controls that are easy to figure out? I could not get the water hot enough because the darn knob was messed up. This - shower knob control - seems to be a common error in hotel to me. Why?

Got in real late last night. 1:00AM this morning actually. The man at the desk was pleasant enough for that time of night. He checked us in and gave us room #218. The room was on the 2nd floor, the furthest room possible from the lobby which wasn't a problem but when we got to the room, the room cards wouldn't open the door. We tried each card several times and just kept seeing the red flashing light. I left everything at the door and walked the trek back to the lobby. The attendant was nowhere to be seen. I rang the bell several times and looked around and couldn't find him for at least 5 minutes. He finally came out and I told him the cards didn't work. He said they've been having problems with that room. Why give us that room if there were problems with the door!! At this point I was exhausted. He swiped the cards again and I made the long trek back to the room. The cards didn't work again! So annoying! If it was earlier, it probably wouldn't have bothered me but we needed to sleep since we were getting up at 7:00AM to catch a train. We didn't have much time to sleep as it was. The attendant did come up to make sure the door worked and he saw that it didn't. He did have another room's card keys ready in case room 218's didn't work again. That was considerate, at least. Now room 202 was clear on the other side of where we were so we trudged back wearily and tired where we finally get to the room and the attendant opens it for us. The room was clearly supposedly cleaned (beds were made, new linens). There were a few cereal (Chex) pieces on the floor near the night stand. Other small wrappers here and there. Not terrible but clearly the room wasn't the way I expected a Best Western to be. Let alone a Best Western PLUS! We got ready for bed and managed to sleep a bit. The room was cold and the bed linens were not warm. Seemed like Spring/Summer-like linens were on. Very thin blankets and bedspreads. Seemed like someone knocked on the door early in the morning, maybe to put our hotel receipt under the door? Not a very quiet room. Heard other guests in the early morning. Also, the toilet didn't flush properly. The water wouldn't flush anything away. The "full" breakfast in the morning was mediocre to say the least. We were completely spoiled at the Best Western in Victor, NY. See my review for that one! My son took a bagel and apple to go. Just a very strange set up. Noticed the waffle maker in a little alcove. No one was there to help or replenish. I didn't eat anything. We just left at 8:00am. Won't be staying there again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry you had issues with our hotel. Everything has been reviewed with the staff and corrections have been made. We hope you come back again to see that this is not our norm, we take pride in our hotel. We want every guest t have an exceptional stay and we all work hard to succeed.

Very nice experience at this hotel. I had just a few issues which kept me from rating this excellent. I have a lot of experience staying in Pough. area and this is the place I would go back to. Far different and better than the usual chains on Rt 9. Our issues were not all that significant. We opted for a suite and it was extremely roomy and comfortable.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We all thank you for staying with us and writing your review. We hope to see you back in the future.

Everyone was very pleasant and helpful. Plenty of parking and the room was clean and in good order. The breakfast selection was ample and included hot breakfast sandwiches, cereal, bagels, toast, and coffee and juices.

A very unique hotel close to Marist College. The hotel had a feel of an old house or manor. The rooms were large and clean. The common area had a fireplace and a nice outdoor patio. Complimentary breakfast was also served in the common area, with hard boiled eggs, hot pockets, waffles, oatmeal, and fruit. Each guest also gets two complimentary drinks (beer and wine in the early evening. No pool though. Overall, a nice stay.

Very happy with everything. Beds could have been a little more comfortable which is one of the most important items at any place we stay. The room we received (we did not specify anything particular) would have been exactly what our profile would have requested. Spot on

The location and building were great, but the interior is dirty and the manager doesn't seem to care. I booked four nights but checked out after the first. In my room were food crumbs on the bed and floor; drips of something on the doors; the tub was painted and the paint was pealing; the windows overlooking the river were filthy. The carpet in the halls and elevator looked like they had not been cleaned in some time.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry you did not like your stay, I know you told us that your bed was too hard and that is why you were leaving. We did everything to help you out. We pride ourselves on a clean hotel. Thank you for staying with us.

I was in the area for an event hosted by the wine trail and stayed here with some friends. We had a great time. We were greeted by Kai, who was so sweet and gave us suggestions for dinner. The hotel has a small bar, coffee and tea (that I think they provide all day long) and the room was comfy. They provide free continental, although I didn't wake up in time to experience it. Every staff member we cam in to contact with was kind, even when we realized we needed additional towels, Kai got them for us. All in all I would stay here again. I just caught the view on the way out because it was dark when we checked in but it was nice as well. All in all good value.

This hotel is located about five minutes outside of Poughkeepsie on some side roads. But it is a welcoming place, with complimentary wine and beer in the late afternoons. The rooms are spacious and the staff is helpful. It's a little noisier than you'd expect since it is out of town, but a nearby road does get some heavy traffic. Because of a dry spell, the falls just outside the hotel were more like a trickle when we stayed, but that's OK. It is a nice place to stay all the same.

Very satisfied with our stay. We came North for a wedding and decided to stay in the Poughkeepsie are for 2 nights prior to attending the wedding. Everything fell into place quite nicely. All in all a stress free adventure.

The hotel is a bit dated, but the location next to the river & falls is nice when having breakfast. My big complaint is that the hotel fronts a busy roadway right next to a signal, so traffic is constantly slowly downed and then starting up. My room faced the road and the noise was horrific. I asked the front desk for earplugs, which should be mandatory for those rooms, and they didn't have any. Also it was two weeks since daylight savings ended and my room clock had not be changed. I probably would have given a better review if I'd gotten a different room, but when I complained and asked to be switched, they said the place was full.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry you are sensitive to noise and did not sleep well. The guests in the 6 rooms facing the road are 99.9% happy and there is not enough noise to ruin a good nights sleep. The traffic light is down the road not in front of the hotel. The only time the road gets a little backed up is for very short time when people go to work and in the evening coming home. Only when school is in session. We have been sold out on a nightly bases, so moving your room was out of the question and I am sorry. We hope you come back in the future and request a water view room. Thank you for staying with us.

This is a nice hotel in a quiet, residential area that is close to Vassar College and the Walkway Over the Hudson. Good restaurants close by. We did a girls weekend and found it just right for our needs.

The staff really rolls out the red carpet for you. I was very impressed with the level of service from all the staff. Coming in late at nite they were still willing to serve at the lounge. The breakfast was excellent couldn't get a better breakfast at a diner

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for all of our staff. We hope to see you back in the future.

Good choice for the money and quality. Hotel is very clean and comfort. Internet speed is fast, breakfast is good for the price you pay. Overall experience is satisfactory. Highly recommended for business and pleasure stay

Nice hotel for the price. Rooms are a bit small but has everything you need. They have a nice cold breakfast with do it yourself waffle with all the fixings and a happy hour which was a surprise. Nice deck off side looking out to a local creek.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you

We checked in after a full day exploring FDR's home as well as a very tasty meal at the Culinary Institute of America. As soon as we checked in we were told that it was about to be Happy Hour and we were given two coupons each. Perfect, we tossed our bags into our room and went to the bar area. The wine and beers offered were just ok but when my wife asked for a Johnny Walker and was told it was $5 she said yes and got an amazing pour and she was so happy. The bartender was a lovely young lady who was fun to talk to. After our drinks we walked to a restaurant the hotel recommended and we were happy with that too. Our rooms were nice sized and the beds were comfortable. That is what we wanted and were totally happy with our choice of this hotel. In the morning, our breakfast has good. Nothing special about it but then we were prepared by what we read and it was filling. If you are back that way again we would definitely stay here again.

Booked three rooms for six adults this past weekend at the Best Wester PLUS. The location was ideal as Storm King, Dia Beacon and the Bridge Walkway were on our itinerary and this hotel was not far away. The rooms with two queen beds are large. The suite even had a jacuzzi tub. And the living room was ideal for meet ups with everyone. The hotel is situated on a creek , which provides a nice setting and view. The lobby also serves as the breakfast room and bar and has a communal tv and fireplace. Octavia at the front desk was accommodating and pleasant and went out of her way to assist us when needed. The free wifi was a great amenity. The tv service on all three rooms was blurry...but as we had lots to do was not necessary. Would definitely recommend this hotel.

Stayed here for a night and was quite surprised at the size of our room. It had a living room area and a bedroom with one King size bed. The bathroom also had a hot tub but I didn't get a chance to use it. I will say that the shower is quite large but be careful, it's really slippery. Seriously, hold on to those rails. Oh and while this hotel says it's pet friendly, you cannot leave you pet in your room unattended. They make you sign a form where they can charge you $400 if you don't comply to that. Oh and my TV reception was fuzzy... and that was for both tv's (yes you get 2 tv's)

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. Pets are welcome in our pet friendly rooms only. For the safety of our staff incase of an emergency and they have to enter a room they should not have to worry about the dog being scared in a strange place. This is why the pets can not be left alone in the room.

Very satisfied. No complaints. Certainly provided the ammentities necessary for a comfortable stay. Was looking for the Best Western brand, which is limited in choices in the Poughkeepsie and surrounding area.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

We stayed at this hotel whole visiting Hyde Park. Our standard room with 2 queen beds was a good size. The rate for the room was very reasonable . We enjoyed the happy hour and the breakfast. There is a pretty balcony outside the breakfast room.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review

Easy checkin. Comfortable updated room. We were on the highway side and did have road noise. Didn't bother me but my wife was initially unhappy. Comfortable beds. Internet fast enough for Netflix. Breakfast better than expected. Waffles, instant oatmeal, microwaveable breakfast sandwiches and assortment of usual items. Hotel sits along a creek. Good place for the price.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review and staying with us

This hotel is situated on a beautiful creek. It is tucked away, but we liked that as we were looking for something quiet. The room was clean, although a little small. We had trouble with placement for suitcases for two adults and two teens. The front office staff did not seem very professional. I had trouble getting someone to pick up when I called in the evenings. Also, the morning of checkout the front desk gal was smoking outside within a couple of feet of the front door, chatting with some friends. I had to walk through the smoke to stand at an empty desk. She handed over her cigarette to a friend and ran in. I thought this was very unprofessional. We did get a great military rate for the room and the continental breakfast was adequate, so I guess I shouldn't complain. In the evening they have complimentary wine in the lounge. I was very surprised by this and we did take advantage. Overall this is a good place to stay, just not pleased with the professionalism of the staff.

I traveled to the area on business and try to stay at the Best Western when I can. The staff was great, as were the amenities. The room was clean and comfortable. Very happy with the hotel and will be back.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you, we hope to see you soon.

This hotel is SERIOUSLY in need of MAJOR renovation. The grout in the shower was black around the faucet, very poorly applied after apparent repairs in the area; rust stains were "dripping" from hold bar in tub (I have photos); heavy coats of paint were chipped on doors and mouldings (who does this anymore? by the time a hotel needs a coat of paint, most are remodeled, you almost never see paint chips anywhere anymore!), The room was dingy, dark, and unwelcoming, to say the least. The bedspread was wrinkled badly as if piled on the floor in a corner for days.The welcome area was dark and old-fashioned. How it got the totally misleading "plus" designation is beyond imagination. MOST WORRISOME was a POSTED WATER CAUTION from the city. As a result, I did not shower, wash my hands, or brush my teeth in fear of contamination. The person at the desk tried to "reassure" us by saying she drank a glass and "nothing happened." There was also a sewer smell in the hall and an even stronger one in the parking lot. We would have left immediately but I knew from previous calls there were no rooms available elsewhere. To be sure, I called two more hotels to no avail.As a result, we slept and left immediately, afraid also to eat anything not prepackaged in the free breakfast. Both employees were seen in full view the evening before alongside the driveway, smoking, (and watching us watching them, as if feeling guilty) when they should have been on duty. It was most certainly the worst night of our trip, and to pay $200 for it is beyond belief, when we stayed at BRAND NEW similar type hotels for less.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The water has a slight elevation of salt and the town requests that we let guests know. The water is tested and monitored by the Health Department and is perfectly safe to drink and shower in. I have taken your review very seriously and have made the corrections. Sorry you felt that your experience was terrible. Most of our guests find the hotel charming and enjoy their stay and return when they are back in town. Thank you for staying with us.

It was much better than expected, Even if there wasn't a restaurant in the hotel, the breakfast was ok, there was a bar and the bedroom was bigger than expected. The employees were really nice, helpful, happy and friendly.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and for writing your review.

Nice property by the river. Rooms were large and had everything you needed. Room seemed a little unclean and found droppings of some kind on the carpet. The outdoor terrace overlooking the river was nice as was watching the bird life. On the outskirts of Poughkeepsie so not really close to anything, more of a rural/country area. Breakfast was alright but nothing outstanding. They did offer complimentary drinks in the afternoon which was pleasant. Was generally very quiet throughout.

The hotel is very nice, rooms are comfortable and it is quiet. The breakfast is not great, but adequate of you are in a hurry. If you are not in a hurry, there are options close buy. Staff is very nice.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

We really enjoyed the hotel because it was quiet without a pool or children. The cocktail hour was great, too. It was in a quiet residential area . The staff was very helpful. The breakfast selection was very good.

Was recently some other private facility. The parking is not good. The close neighborhood a bit dicey, even though you have Vassar near by. But truly spooky was water supply not acceptable, by health department, and they hide the notice on it. Do not use water in room, if you specifically ask about it they say "Well yes, but you can carry a cup to the 3rd floor gym and fill it up there", really. The check attendant was yawning from early afternoon to late everytime we passed the greeting desk. The carpet in the room needs replacement immediately and we found an airsickness bag from Delta in the room. The bed was a recent replacement so it was ok for sleep. Found dirty extra pillow in closet. Housekeeping needs help.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am so sorry you found these issues as these are not our norm. We hope you come back in the future, so you can see for yourself. Thank you for staying with us.

I've stay at a few hotels in the area have found this one the best that I've stayed at. Will stay again. They had breakfast and a manager greet at 5.30pm where they offered beer wine and soda just overall clean and friendly hotel

The Inn at the Falls offers very comfortable rooms in a quiet setting close to Vassar College. The staff is terrific and the service very good. As a bonus, it is one of the few hotels that accept pets!

This is a very old building that has been through many iterations since the early 20th century when it was built. It has had additions built on it and has recently become a Best Western Hotel. Due to the lack of rain this year the falls portion has just become a trickle of water behind the building. There is a nice patio in the rear of the breakfast room that also serves beer and wine in the afternoon. The free breakfast is OK and has much more that a continental breakfast. Loads of free parking. Hotel staff is friendly and helpful. Restaurants are a short drive from the hotel in Poughkeepsie and Hyde Park. A little drive to all the FDR historical sights and the Culinary Institute of America but dooable in twenty minutes.

Although the hotel is very attractive from the outside, in a nice wooded setting, it suffers from a number of major drawbacks. First, it is not conveniently located. It isn't near a major highway or the center of the city. It's a bit of a drive from the hotel to other places we wanted to see in the area. Second, although the room was large and comfortable, the walls are very thin and we could hear everything going on in the adjacent room. Third, the bathroom space is quite limited, with no counter area for toiletries. And finally, the breakfast offerings were very limited. The only hot item was do it yourself waffles, and the refrigerator case offered prepackaged Jimmy Dean sausage sandwiches. There also aren't many tables in the breakfast room - on a busier day it would have been hard to find seating. This isn't what I expect for $172 a night, compared to not much more than $100 that we paid for similar hotels in other cities on this trip.

We chose this hotel as a halfway point for a family reunion. The staff were very welcoming and the rooms were clean. The view of the river was beautiful, but there really is no path that is walkable. Some of the photos are deceiving(ie. the lounge/bar is also the breakfast room- so not as big as it appears, the fitness room barely fit our party of 4 but the equipment was quality stuff and it had a view of the water). The staff were really what made the place feel like home and my group enjoyed the complimentary Happy hour while we played a game at one of the tables. I would stay here again if I am in the area. The beds were comfortable, the breakfast was acceptable and the common areas were friendly. Just don't expect the luxurious lounge and bar that the photo suggests.

This hotel is located on a lovely spot with view on the river. It looks nice. We arrived and got an upgrade to a suite so that was very nice. The room was big and beautiful. Only in my opinion it was not as clean as it should have been. The staff was friendly, the breakfast room was nice only the breakfast itself was limited. I missed for example fresh juice and natural flavoured yoghurt.