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Best Western Plus Hotel The Inn & Suites at the Falls, Poughkeepsie

4.0/5  - basé sur 662 notations.
50 Red Oaks Mill Road, 12603-3260, Poughkeepsie, United States - See map

Welcome to the Best Western Plus The Inn & Suites at the Falls! 2013 & 2014 TripAdvisor® Certificate of Excellence winner. Enjoy complimentary beer and wine daily at our Manager's Reception 5:30 p. m. to 7:30 p. m. while sitting by the fireplace. From events at Vassar College to game days at Marist College, these campuses are just a couple of reasons guests come to our Poughkeepsie hotel. How does an escape to Hudson Valley sound? At our property, guests are a short drive from the Culinary Institute of America® where world class dining and classes are offered. Located off busy Route 9, it's easy to get around when staying with us. We're also next to a stream, and all windows open in our rooms so you can enjoy an escape like no other. Don't forget to bring your pet for an unforgettable stay in select double queen rooms! Roosevelt's home and library is in the neighborhood, making our Poughkeepsie hotel a favorite for history buffs. Visit the Vanderbilt Mansion for a touch of culture or take a stroll on the walkway over the Hudson. Romance is in the air here, but there's also plenty of activities for families and business travelers, too. Whether you're here for a meeting with IBM® or visiting a student at the culinary school, you'll find plenty to keep you busy. With West Point Military Academy nearby, we're proud to welcome students and their families to the region. Whether it's Vassar, Marist or West Point we provide student's families a home away from home while visiting a loved one. The hotel is centrally located in the historic Hudson Valley. Our Poughkeepsie hotel is minutes from key points like Mills Mansion and Morse Mansion. The longest walkway over water in the world is located right here, and the Dutchess County Fairgrounds has exciting events year-round. The Dutchess Wine Trail, with many wineries like Millbrook, offers tours and tastings daily. Enjoy day trips to New York City or check out the deals at Woodbury outlet. Enjoy your stay.

Best Western Plus

Hotel The Inn & Suites at the Falls

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 663 guest reviews
NOTE ISSUED
Excellent
279
Very Good
219
Average
99
Poor
50
Terrible
16
REFER TO NOTICE
Business Business
76
Couples Couples
200
Family Family
267
Friends getaway Friends getaway
66
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice property, stinky room"

2
11/07/2018

Got the room on Hotwire for little over a hund all in, so if you pay full price and don't have pets I hope your mileage will vary. With the amenities and location this price would be a fair to good deal, but given the room I got I would not stay here again booking through a "deal" site. This place takes pets, and the room I'm in (100) smells like 8 ferrets, 10 cats, and a pack of great danes lived in here from 1980 until an hour before I arrived. If you've ever unknowingly bit into fish that's gone very bad and tasted that old ammonia in the back of your throat, it's like that, every breath I take. Almost gag every time I enter the room. Get somewhat used to it after my nostrils clog up, but really - BW, I'm sure you charge a premium for guests who stay here with pets. Give some of that to your housekeepers to do a deep clean! This is completely unacceptable, and I'm not a high maintenance guest. I mean, the last a-BnB I stayed in didn't even change the sheets from the last guest and I didn't complain. In the hundreds (thousands?) of hotels I've stayed in, this room is the worst I've ever smelled. A lot of it seems to be coming from the AC unit, but can't tell if that's just because it picked it up from the room, or something is dead in there, or what. On the bright side, they give you two free drinks between 5-7, fitness center is OK and has some free weights and a small universal machine, view of the river off the patio is nice, room has fridge and microwave. I'd give it all up if I could breathe in here! Location is about 5 mins drive to nearest restaurant and double that to anything really happening, kind of middle of nowhere. Find it hard to believe they have enough parking onsite when the place is fully booked, small lots, so definitely don't come here with a big truck.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry about the room and I am looking into it for a deep cleaning. No one has ever said this before. We do have at least 7 restaurants with in 1 mile of the hotel. The front desk has a list of restaurants they give to any guest, along with recommendations, We hope you come back and stay with us again to see this is not the norm and we pride ourselves on a clean hotel.

"Clean and Comfortable"

4
02/07/2018

We stayed for one night on our way to Cape Cod. We (group of six) stayed at Inn at the Falls 9 years ago before it was a Best Western. We still found it to be a lovely spot to spend the night. The location is peaceful and surrounded by trees. I note some reviews mention that it is hard to find, but our GPS took us right to it, The rooms are perhaps a little drab, but they were very clean. The breakfast was decent; your typical hotel complementary breakfast. We love to sit out on the patio beside the river to enjoy our breakfast. The Happy Hour sounds like a neat Idea, but our schedule did not allow it. I do agree with an earlier review that said there should be a dress code for the front desk...we did not get a good impression when we first arrived, Also, we often saw staff sitting outside in groups, smoking at the entrance. That does not give off a particularly professional impression. However the staff members we came in contact with were friendly and helpful. The price was great for the area. We would stay again.

"Nice long weekend "

4
18/06/2018

The location is peaceful and quite, albeit not easy to find the first time. The young lady at check-in was lovely as was all of the staff we encountered. Our room was pleasant and at the very end of the hall on the parking lot side; so there was lots of noise from the outside when people parked and entered. The room itself was very clean as was the bathroom, the fixtures were modern. My only complaints are the electronic key did not work twice even after going back to the front desk to rekeying it, so I choose to sit on the dirty hallway carpet until my husband finished his shower. And the remote control for the TV was dirty upon are arrival. All else aside, when we return to area again, we would definitely stay here again.

"Mixed Review"

3
13/06/2018

First, let me say that the staff was delightful! The location on Wappinger Creek is lovely. Cocktail hour is free wine or beer (2/per) just ask the desk clerk to pour. Breakfast is pretty good. Now the down sides: A few miles from downtown area and access to attractions. NOT very clean. Property is a little beaten up. That would be OK but the room had cobwebs, splatter on the bathroom walls & door and filthy looking/stained curtains.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review I would love to talk to you can you please call me 845-462-5770. By other reviews you can see that we take pride in our hotel. I look forward to speaking with you.

"need more mature front desk"

3
09/06/2018

this is an attractive place, but we were at the very end of one of the long halls, and it was terribly inconvenient to the rest of the hotel. breakfast was average; i kept wanting a decent banana, but they were brown every morning. the front desk was manned while we were there by young people who seemed completely clueless as to the attractions available around them, and how to get to them. their dress code was non existent and a little rough on the eyes. i can't speak to the happy hour since we didn't participate; something about having to walk that hall again, i think. it's in a decent location for most of the sites; i had read it's very convenient to Vassar; more of a distance to the FDR stuff. the beds were comfortable enough, but warning - they are crazy high. if you are shorter than 5'3", you will have to do a running jump. it really was a challenge for my short legs. we hope to go back to the area; there's so much to see and do. but i doubt we'll stay here again, even though i was impressed with blueberry batter for the waffles.

"Nice view by the river"

4
23/05/2018

Very pleasant stay at this hotel. They offered happy hours in the afternoon with free alcohols and snacks. Peace location and clean room, my only complaint would be the bed and pillows were too soft until I got neck pain in the morning. Free hot breakfast in the morning as well. I'll recommend this hotel!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We are happy you enjoyed your stay. We hope to see you again.

"Recommended -- if you know how to get there"

4
09/05/2018

We stayed here at the end of September 2017 for two nights. This is a very attractive modern hotel in a wooded, almost secluded, setting. The parking lot has attractive landscaping, although I think they could use a few more lights there as we could barely see to unload our luggage when we arrived after dark. We enjoyed the continental breakfasts and the lovely view of the creek and woods from the tall windows and outdoor patio by the lounge. Our room was clean and comfortable. There's complimentary wine or beer at happy hour, and the front desk manager on our second day went to a great deal of trouble to make sure my choice of beer was stocked and chilled. We really appreciated the computer with internet access in the lounge area for researching local places to dine because at that time we did not have a "handheld device" to do that. This was our first trip to Poughkeepsie and there was a mix-up on our arrival as the front desk person thought we had already checked in. This caused us some anxiety until she got it straightened out because we knew the hotel was fully booked that night. She finally got it corrected and we got a room upgrade as a result, but in the morning I realized she had only set us up for one night, but our confirmed reservation was for two nights. The morning front desk person was very helpful in correcting this and she and her associates were very pleasant about giving us directions to the various places we planned to visit in the area and for commiserating with us about the idiosyncrasies of Poughkeepsie's roadways. For us it was very irritating trying to find our way back each time we returned to the hotel from dining or site seeing because of the hotel's secluded location, the numerous one way streets, and the "no left hand turns" whenever we needed to go left. We did learn from a life-time resident, however, that if you are visiting Vassar, this hotel is a straight shot from the center of campus. So we definitely understand why other reviewers have said this is their hotel of choice when staying in Poughkeepsie.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Susan thank you so much for such a nice review. The town roads can be confusing no fault of ours, but we are always here to help out any guest. We are only 3 miles from busy Route 9 and all the traffic. We hope you come back in the future.

"Great overnight venue"

5
30/04/2018

Very convenient, clean, great service and bonus Happy Hour in comfortable lobby area. Also sat on back deck overlooking water. Bathroom sink area kind of all but easy to overlook if it's a short stay.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nadine thank you for the 5 star rating and for staying with us.

"Our lodging of choice in the Poughkeepsie area"

4
27/04/2018

We've stayed at this facility a number of times in the past fifteen months when attending events or visiting with friends in the area. It is a well-maintained facility in a pleasant location, peopled with helpful and friendly staff. On our most recent stay, we ended up in a suite for the first time, as we booked late and the single rooms were all taken; although the suite was more than we needed, the spacious living space, with plenty of room to work, a sink, microwave, refrigerator and small dining table, along with sofa, desk and TV, would have been perfect for a longer work or leisure stay, while the jacuzzi was perfect for working out road kinks. The breakfast selection is good and the dining area clean and roomy. In the warmer months, it is pleasant to sit out on the patio overlooking Wappingers Creek river in the evening, enjoying a glass of wine and watching the herons hunt along the shore as swallows chase insects above the water. Over all, a good place to stay,.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Charles thank you for taking the time to write such a nice review and for staying with us. We look forward to your return in the future.

"recent stay"

5
20/04/2018

Nice hotel clean, well staffed, breakfast was good lot of choices from oatmeal, cereal, eggs, waffles, bagels etc, coffee was also good; beds comfortable; saw a lot of families there; pretty easy highway accessibility. free beer/wine at management hour.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 star rating, we hope to see you back in the future.

"Very Comfortable and Friendly"

5
11/04/2018

We stayed here for 2 nights. The staff is over the top friendly and helpful. We had a suite which made it very comfortable to have guest come and visit. Would definitely stay here again if in the area !

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. The suites are nice with the separate bedroom and living room. We look forward to your return.

"College Visit"

5
08/04/2018

We stayed at The Best Western Plus the Inn & Suites At the Falls briefly in between college visits in New York state. Sandy checked us in. She was warm, kind, and welcoming...a very appreciated, friendly face after driving through some horrible weather. Our room was clean, and the beds were very comfortable. The breakfast was an added bonus. It was a great pitstop to refresh, and continue with our visits.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We all thank you for your review we always try our best Sandy it great. Thank for staying with us. Hopefully you pick or college. So you can visit many more times.

"Sandy was awesome"

5
06/04/2018

Sandy needed to work the late shift unexpectedly. She was friendly and helpful and just a nice person. She made my stay more enjoyable just because she was friendly and outgoing. If I was the manager I'd give her a raise.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you Sandy is a great asset to our hotel. Thank you for saying so and for staying with us. We hope you can come back again.

"Great staff-pleasant stay"

5
06/04/2018

Nice stay. Super staff- very pleasant n helpful. Off the beaten path with beautiful view from breakfast, lounge area. Good breakfast with the regular stuff like yogurt, bagels, yogurt, cereal n waffles. Also had fried eggs, sausage and bacon. Rooms were clean. Shower was hot. Room temp was good n no noise from the heater, beds were comfy.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kate thank you for writing your review and for staying with us. We hope you come back and visit us again.

"Great hotel!"

5
03/03/2018

Great hotel! Spent two nights this past summer here. The hotel was clean and our room was very spacious. Nice breakfast in the mornings and enjoyed a drink or two on the back patio at night. Would definitely stay again!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kathleen we hope you come back this year.

"Beautiful river views"

3
03/03/2018

Wonderful river view from most rooms. Color of hotel and room somber browns. A bit depressing. Good continental breakfast included. Free wine or beer at happy hour. Comfortable bed. Rooms a bit small.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Howard thank you for your review and for staying with us.

"Liked it"

4
27/02/2018

This is a nice BW. We had a suite that overlooked the water. Lots of room, lovely view. Bar was open late. Breakfast was so so. Close to many restaurants. We would go back. Jacuzzi had seen its better days but it worked.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Patricia thank you for your review and the 4 rating. We hope to see you back in the future. Spring and summer are great for having a cocktail out by the water.

"Decent Accommodations for the Price"

4
24/01/2018

Bedding was clean, and bed was comfortable. The bathroom could have been cleaner (a quick vacuum would have done the trick), so that is why I gave 4 out of 5. The breakfast setup was quite nice, with everything from toasted bagels to cereal to waffles, if you wanted; the beverage and food stations were kept clean and well supplied.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Bruce thank you for the 4 stars, we wish it were 5 but we will work on that. We hope to see you back in the future when we will receive 5 stars on your review.

"Great Hotel"

5
08/01/2018

Very nice staff and made us feel welcomed. The room was spacious and was very clean. Breakfast was included, which is definitely a nice plus. The property is very beautiful, which was nice to see on Christmas day! I would recommend and will hopefully come back to soon.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Steph, thank you for the nice review and for rating us 5 stars. We hope to see you back in the future, thank you for staying with us.

"Friendly personnel with comfortable rooms"

5
03/01/2018

My husband & I & another couple spent Christmas Eve here after visiting with our son, daughter-in-law & grandkids. We had such a pleasant visit that we plan to return. I love the set-up of the rooms & the complementary breakfast was tasty & had a beautiful view of a river & waterfalls. If you are in the area, give this place a try.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Barbara thank you for the 5 rating we look forward to your return.

"Our Christmas Getaway "

5
03/01/2018

My family and I along with my cousin & family stayed at the Best Western plus at the Falls in Poughkeepsie during the Christmas holidays & we had a wonderful time there. First of all a great staff who caters to your every need with pleasantries & I mean really pleasant because they go out of their way to please the guests staying there. They have a good breakfast there, not just continental but a full breakfast as well according to what you prefer. The rooms are nice, ours overlooked a lake view with ducks floating in the water which was so nice to see & the rooms are equipped with amenities such as refrigerator, microwave, coffee,tea, iron & board. The area is safe and quiet, the hotel is just a nice one to stay at & we would definitely stay there again, we had a great time.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for sharing your stay with future guests and for staying with us. We always try to earn the 5 star rating.

"Overnight Stay"

5
03/01/2018

I stayed here for one night as it is close to my boyfriends parents house. The woman who checked me in couldn't have been nicer and was able to get us checked in a little earlier than we expected to be there. I will definitely stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Brianne thank you for staying and the 5 star rating.

"A welcome port in the storm"

5
27/12/2017

Our plans to travel to Canada via train were unexpectedly and suddenly interrupted. We had to find lodging quickly on a Saturday snowy evening. Fortunately, we are BW rewards members and had our computer, called and they said of course please come. The reception was warm, they had two places to eat, one attached to the hotel. The young man at reception that evening was so welcoming and helpful. The room was comfortable and very clean. The coffee in the morning was spectacular, best ever.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and giving us a 5 rating. But we do not have a restaurant attached to our hotel.

"Well-kept, clean, reasonable"

4
13/12/2017

Everything was reasonably clean. The "happy hour" and breakfast were generous perks. The beds were good, and seemed to be clean. A solid choice at the right price point. I'd say that I'd rather have a more interested staff than free wine and/or breakfast. They were fine, but the hotel was pretty empty, and I was alone. Yet they put me on the ground floor, with windows that open.... way at the back of the place overlooking the parking lot. Since rooms are the same to clean (or even easier, as I had 2 beds for 1 person, but I used both, because the first thing I do in an hotel is check the beds, and I don't put my stuff on bedspreads. So one bed would have saved work. There were also what seemed to be the entire cluster of guests right around where I was, as well as the back door, which was not well-lit, had a "smoking station", and seemed a bit less than secure. Someone was smoking pot outside, or in their room-- I smelled it on 4 different occasions. That's not the hotel's fault, but I have worked in hospitality, and if you can give a guest a better experience, just off the bat, you do, because it really doesn't take anything more than a keystroke or two on the computer. The room was large, and fine, wi-fi was great etc. But I could not help but wonder why I could not have been put in a room with a view (many were empty), or given one bed, when I said "I only need one bed". I think the staff needs training, and/or the hotel managers/owners need to make clear how to make guests feel the most comfortable as they can. They seemed fairly uninterested in that.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write your review. The rooms near the front desk are our water view rooms. We cannot always upgrade people. We only have 6 King water view rooms. Thank you for staying with us, we hope to see you back in the future.

"Adequate, But Unpleasant"

3
12/12/2017

We stayed at this hotel once before it was taken over by Best Western and it hasn't improved fo the beter, The rooms are VERY drab, accented by the institutional cool-white lighting. The breakfast, while not inedible, is far below the standard set by highway rest stops.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay. Thank you for staying with us.

"Average hotel, above-average location"

4
10/12/2017

I really like the location of this hotel for my Vassar visits -- it is much better than staying out on route 9, although there are no restaurants nearby. The rooms that face the river are nice and quiet. Always my first choice when in town.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 4 stars. Next time you are in the area ask us about restaurants, we can give you many suggestions depending on your taste. We have many within 3 miles of the hotel. Thank you for staying with us.

"Love this place!"

5
09/12/2017

We stayed at this Best Western a year ago and we're looking forward to returning. Our room was upgraded to a water view and it was delightful. I especially enjoyed the complimentary wine, served in the lounge. On our previous trip we really enjoyed the breakfast. This visit we decided to sleep in, so missed the breakfast buffet which ended at 9:30. I'm already looking forward to our next visit!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your 5 star rating and we look forward to your return in the future. Thank you for staying with us.

"Great stay"

5
07/12/2017

Very nice place to stay! The front desk staff were very friendly and helpful! The rooms were clean and were a nice size. Not far from restaurants. The design of the hotel is unique and room had nice view

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Mark thank you for the 5 stars and for staying with. We are all happy you enjoyed your stay.

"Great Stay for Cross Country Championships"

5
27/11/2017

Our Cross Country girls team stayed here Friday and Saturday to compete at Boudin Park. We had a great stay! The rooms were large, the staff was very friendly and helpful. Stephanie at the front desk was amazing! She brought us up a roll away bed and extra towels for the our family and took care of all of us at the complimentary happy hour. She was the only staff there and did everything herself and was very helpful and cheerful. Earlier in the week, she helped me pick a restaurant near the hotel to to have a team dinner Friday night. We thank Stephanie for her hospitality and look forward to returning next year as a team.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time and writing a review. Stephanie thanks you for your kind words. We look forward to your return next year.

"Best western at the falls... WOW"

5
25/11/2017

I would just say that if your choosing hotels I will give you a good reference for Best Western due to both times I've stayed with them this year it had been a great experience. They made a negative situation, turn positive.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Paul thank you, we try to make every stay exceptional. If there is a problem we go out of our way to correct it. Thank you for staying with us.

"Average Hotel - Paper thin walls"

3
18/11/2017

The hotel is away from most road noise as it is in a residential area. The hotel is dated and the walls are paper thin. The door is not well sealed, so any hallway noise is loud in the room. The breakfast food was standard carb fare. On the outskirts of the Town of Poughkeepsie.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

"Average stay"

3
13/11/2017

Nice hotel, certain areas outside (i.e.stairs to Exit doors) could have been cleaner. Nice looking hotel on the outside. Rooms a little dark. Staff was excellent. Breakfast was good. Could use an ATM for convenience for people staying there.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We will look into the emergency exits, sorry if they were dirty during your stay.

"Best Western Poughkeepsie NY"

3
25/10/2017

Facility has a very nice configuration, near a beautiful babbling stream. Building inside and out Needs a lot of TLC, but could be a great place. Kitchen staff needs training very poor service. Bar staff was very professional, She was always their for you.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you William for your review. We appreciate your feed back. We take this to heart and share it with all the staff. Thank you for staying with us and we hope to see you back in the future.

"Fantastic stay"

5
21/10/2017

We were pleasantly surprised by this hotel. The rooms we nice size and quiet. We had 2 luggage racks which was nice. Microwave and refrigerator in tr room is always useful. The 2 free drinks at happy hour were a bonus. The lounge area overlooks the creek which is pretty. Overall this was an excellent experience. It's about 4 miles back to route 9 but it's a short distance to good restaurants.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for such a nice review and the 5 ratings. We are all happy you enjoyed your stay. We hope to see you in the future.

"Best Western Poughkeepski NY"

5
19/10/2017

We had an excellent stay here. Hotel was clean and employees were very attentive. We visited Hyde Park, Roosevelt House, Library and Museum and Culinary Institute of America and they were all within a 20 minute ride. We also did the Hudson Walkway which was also very close. Really enjoyed the free breakfast and the happy hour drinks. Would definitely recommend this hotel to anyone visiting the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Trisha thank you for the 5 stars and for staying with us.

"Hudson Weekend"

5
17/10/2017

Out of the hustle and bustle of downtown is this place of serenity. We enjoyed a glass of wine every evening on the terrace with a stream passing by. It was so restful. The addition of a breakfast just made the experience. Loved the apple-cinnamon waffles.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Jennifer thank you for the 5 stars and for staying with us. We hope to see you back in the future.

"Clean and nice"

4
16/10/2017

The hotel was clean and the staff polite and helpful. The lounge/restaurant was very loud during our check-in. That was a bit off putting as we were tired from several hours of driving. We also found one of the washing machines did not spin causing us to redo the load in another washer. Breakfast was tasty and fresh. Overall, a good experience.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nan thank you for your review and for staying with us. As I said in an email to you earlier, this was not our hotel. We do not have a guest washer and dryer. That being said we are sorry the outside door lock was a problem for you during your stay. Thank you for clearing this up that it was the wrong hotel reviewed.

"Marginal hotel in a marginal city"

2
13/10/2017

Do not believe ONE picture in this hotels advertising. Also for some reason that passes understanding, Poughkeepsie's hotels go from 89 bucks on the week days to almost 300 dollars for the weekend for no reason that I can comprehend. I am here for a wedding - the place smelled like cleaning fluid when I arrived. The room is roomy and relatively clean. The person at the desk had a cold so I felt like i needed to disinfect myself before going to the wedding. There is a bar...marginal..there is no restaurant. And this place is located so far from anything you don't want to be here. The bed is comfortable and the bathroom clean so if you are in the week or on a budget come be here, but I am paying almost $300 for a crappy room and crappy experience. STAY AWAY - this is not worth the money, but from what I saw from the Hampton Inn and Courtyard by Marriott, nothing in this town is worth it - it is all crap - go north - do not come to this town - they are ripping you off.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Darren thank you for your review. October is the peak season in the area so rates do go up. Sorry you did not like our hotel.

"Marginal"

3
09/10/2017

For the rate available and paid - I would find another place to stay. The decor was dated and lacked a thorough cleaning. The windows and drapery where old, dusty and stained. The stairway and wall-way carpets needed cleaning;

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. It would be helpful if you called me 845-462-5770. I would like to talk to you about the review further.

"Best western Inn at the falls Poughkeepsie"

5
06/10/2017

This is the second time that I stayed here. My friends also booked this at my suggestion and were very pleased. The location is lovely and quiet. The rooms are great. Nothing but great d things to say

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Diane, Thank you for your review and for staying with us. We appreciate you telling your friends thank you.

"Pleasant stay"

5
03/10/2017

This hotel was in a lovely setting and was very acceptable for our stay. They offered a varied breakfast, unlike most of the hotels we had just stayed at in New England. The complementary wine at happy hour was a nice perk at the end of our site-seeing day. the room was clean and spacious, although the internet was a bit slow and did not completely work with out phones in the room. We would definitely stay at this location again, should we visit in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Elaine thank you for your nice review, we are all happy you enjoyed your stay. Not sure why the internet was not working properly, I will look into that. We have good internet and we actually pay for the boost every month to make it even faster. We hope you see you back in the future.

"Awesome Stay"

5
25/09/2017

First time at the Best Western Plus in Poughkeepse and was pleasantly surprised! They offered a happy hour on Saturday night and we lounged outside that night watching the stars. Will definitely stay again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. Yes our patio is a great place to relax after a busy day. We hope to see you back in the future, thank you for staying with us.

"Almost Quaint"

4
24/09/2017

I really like Best Westerns and this one was picked because of it's proximity to waterfalls. I didn't actually see a falls but there was a nice stream that ran past my window. It was quiet and kind of tucked back away from everything else. The evening happy hour was a bonus and i liked that you could sit outside by the water. From the train station it was about a $20 cab ride. You should know that if you don't have a car, you're kind of cut off. It's not like being in a hotel on a busy street with an Applebees across the parking lot and a Chipotle on the corner. For food, the only real option was a KIND of dicey walk to a place called Gibsons. Not dicey because of the neighborhood but because you need to dodge across a pretty busy road and there are no sidewalks. It's about five minutes away and REALLY good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry about your not having a car and being able to get around. In Dutchess County you need a car or Uber is helpful. Thank you for staying with us.

"Beautiful setting"

5
24/09/2017

We stayed here for 2 nights while visiting in the area. The hotel's appearance is a little unusual and the rooms are a little tired. Our welcome was unusual because for some unknown reason the manager on duty had notice from an unknown source that we were "no shows". That was remedied quickly although we never found the reason for the confusion. We fortunately DID have rooms and the desk quickly, friendly, and efficiently checked us in. The first evening, we had reservations for tour and dinner at the CIA which was a short drive away. The next night we came back from a day of sight-seeing and took part in the complimentary happy hour. The ambiance was so pleasant we extended our time on the deck overlooking the stream. Staff recommended a good pizza delivery and we spent the balance of the daylight on the deck watching the fly fishermen. Very pleasant location and the staff was great.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review. The mix up with the reservation is something we are looking into. We hope to see you back soon.

"Expensive and depressing"

1
18/09/2017

I don't often write bad reviews but this was a spectacular fail in value. Room was large and expensive but depressing and icky. Not the fault of cleaning staff who did their job admirably. Window treatments and shower really icky with age.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It would be helpful to know the room that you stayed in. This is not our norm and very trouble son. Please give me a call 845-462-5770. Thank you for your review and for staying with us.

"The Inn at the Falls"

5
13/09/2017

Lovely hotel, nice view of the water, pleasant staff, comfortable rooms. I would highly recommend this hotel if you have business or vacation plans in the area. It was convenient to the Dutchess County Rail Trail.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for the 5 star rating. We all work hard to try to make every guest's stay exceptional. Hopefully we will see you back in the future. The Rail Trail is beautiful in the fall.

"Very Nice"

4
12/09/2017

This is the 2nd time I have stayed at this hotel for a festival in the area. The rooms are neat and clean and they have a nice continental breakfast and small bar with cocktail hour also. The fitness center is just okay. The outside area at the falls is very pleasant as both times I was there the weather was nice. I would recommend this hotel if someone needed to be in the Poughkeepsie area and the price was good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your nice review and for staying with us. We hope to see you back in the future.

"Solid but not inspiring"

3
10/09/2017

This hotel looks to be custom-built and of fairly recent construction. Our room was spacious and comfortable; and the staff were friendly and competent. I couldn`t help feeling, however, that more could be done to make it more appealing. The carpets are dull; the lighting is unflattering; the breakfast has very limited healthy options. It is as if the service has been delivered to standard specifications from the franchisor, and the franchisee has not looked critically at setting higher levels of quality. The potential is certainly there; the site is attractive, the structure is sound. It wouldn`t cost a fortune to raise the bar.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay. Breakfast has many options that include healthy items like yogurt, 3 fresh fruits, 4 cereals, oatmeal and we rotate egg white omelets on some days. We also offer whole wheat english muffins and bread. For people who are not looking for healthy choices there are muffins, Danish, flavored make your own waffles, meat, bagels and much more.

"Enjoyable stay at Best Western Plus Poughkeepsie, NY"

5
05/09/2017

We enjoyed our stay. The hotel building was in a quiet area and looked good from the outside. The suite was sizeable, and had a large bathroom with a jacuzzi tub. There was a great breakfast selection of hot and cold items, and the breakfast area overlooks a stream and has a quiet outdoor seating area also. The staff were all very friendly.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for taking the time to write your review. We hope to see you back here soon, thank you for staying with us.

"On a Whim"

4
04/09/2017

We booked this hotel on a whim due to photos online. GPS helped us arrive without getting lost. Staff upgraded us to a suite that was wonderful, but I think it could have been cleaner as the bathroom tile grout showed mold and windows were very dirty on the outside - but that could have been due to storms (still the room was wonderful and we would return). The only negative was finding a place to eat. The inn had a list of places but no directions or distances to them, and unless you used GPS or knew the area, it would be hard to find them. We actually made a reservation at a local restaurant but following the address listed by the inn and the restaurant's website and using GPS, we could never find the place.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review I will check all suites to make sure this is corrected. The front desk is here 24 hours a day to help with any directions that are needed. We hope to see you back soon.

"pretty location in August"

4
29/08/2017

Hotel is in pleasant area, pretty surroundings next to a small river, foliage & wildlife, tranquil setting. Local restaurants near Vassar College are very good. Hotel staff very pleasant & helpful, room was comfortable, quiet with great hot water in shower. Snacks, breakfast and even happy hour on Sat eve were wonderful. It's a 30 min drive from Stewart Airport, but in August it was enjoyable.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. The Fall is really nice with all the leaves changing color. We hope to see you back soon.

"Very nice hotel for a reasonable price."

5
29/08/2017

Spent several days in Poughkeepsie visiting the historic sights and riding the Duchess County Bike trail and High Bridge over the Hudson River. This Hotel is in a nice semi-rural setting, is convenient to every thing we wanted to do and see during our stay, has very well appointed, equipped rooms and spacious rooms and is clean and quiet. We especially liked the free daily happy hours in the pleasant little lounge where we enjoyed a pleasant time with the other guests. We would most definitely stay there again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you so much for the great review we all try our hardest to make sure all our guests are this happy. Thank you for staying with us.

"Excellent"

5
26/08/2017

We travel for about three months during the summer and so we see many hotels. This one rate at the top. Excellent conditions, clean and in a picture perfect spot. Excellent employees that are very caring. Price is great also.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you we are always happy to hear our guests enjoyed their stay. We hope to see you back in the future.

"Best Best Western ever!"

5
23/08/2017

The view from our room and the lounge/breakfast area is gorgeous with the availability of outdoor relaxation/dining. This is the only Best Western that we have stayed in to offer the option of building your own breakfast sandwich and complimentary drinks during happy hour. When I mentioned that I could not drink the brand of beer offered because it gives me headaches, the bartender graciously substituted another brand at no charge. A great way to begin and end your day! There's a restaurant within a five minute walk with reasonably priced food and friendly staff. Great location for visiting Hyde Park away from the highway and traffic of the city.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Joseph we are all happy you enjoyed your stay and the staff was able to go out of their way to help you. Our stream is relax by and unwind after a busy day. We hope to see you back in the future.

"A lovely place"

5
11/08/2017

This hotel provided a lovely place to rest for the night. Lists of extras: a patio that allowed us to eat breakfast while looking out over the pond, happy hour with two complementary drinks, friendly staff, and a peaceful setting. Loved it.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
MiddleJo, Thank you for such a nice review and we hope to see you back soon. Thank you for staying with us.

"Where to stay in Poughkeepsie"

4
09/08/2017

If your staying in Poughkeepsie New York you want to stay at Inn at the Falls , It's reasonably priced , it's clean , the staff is very polite and accommodating , they serve a great breakfast with a multitude of choices and it has great views nestled right next to the Falls , it's charming and is definitely our preferred hotel !

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review. We hope you can come back in the near future.

"Great Getaway!"

4
08/08/2017

We spent 3 nights at this clean, quiet comfortable lodge. the fresh fruit at breakfast was great, the coffee needed reheating, but we will stay here again soon. It felt safe, pleasant and everyone was very nice!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and we look forward to hosting your return.

"Satisfaction at the Inn at the Falls"

5
08/08/2017

All personel, the office and cleaning staff, were very attentive and conscientious. My room was clean and comfortable. The television had a great picture and worked well. The exterior grounds of the hotel are attractive and I feel safe there even after dark. It's a nice place.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank. you for your review. The staff is happy to hear that their hard work is paying off. We hope to see you again in the future

"Another great visit"

5
05/08/2017

Enjoyed our stay at this Best Western. We have been before and will come again. Great value for the money. Also pet-friendly. Cleaning staff were great with our large dog. Hotel is close to the small towns and also has access to the train for a visit to NYC.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We look forward to your return.

"At the Falls"

5
01/08/2017

We enjoyed our stay in Poughkeepsie very much. The area was very easy to get to and we were at our destinations in less than 20 minutes. We visited everything from Culinary Institue, Marist College, Vanserbuilts,and Roosevelts. We also went to a few wineries and breweries which were very reasonable. Will go back and stay in a heart beat...

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We look forward to your return.

"Would Stay Again"

4
31/07/2017

Would Stay Again..... Staff were very nice...Location to train station was good.... .... rooms were clean... I believe the rooms need to be updated... but for the most part they were fine... Breakfast was good not great but good... overall 8 out of 10

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Shane thank you for your review and for staying with us.

"Off the beaten path"

5
29/07/2017

This was just what we needed at the end of a arduous drive from Lake George in the rain. The sun was shinning and being by a "creek" which was formerly a waterfall and sipping a complementary glass of wine was a nice end to the day. the hotel is lovely with everything you need except a swimming pool. Breakfast was complementary and though it took a minute to discover the waffle bar provided a good start to the day.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

"Clean and comfortable"

4
27/07/2017

This hotel was convenient to Vassar College. It was quiet and clean and the staff provided helpful dinner suggestions. Free wine or beer was offered during happy hour (a nice touch after a long day) and the breakfast was good.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We. Hope to see you again in the future.

"Great Stay"

5
26/07/2017

This hotel is quirky, but in a good way. Hotel is very clean, bathrooms are spacious, beds are way comfy, hotel staff was wonderful and 2 free beer/wine during happy hour. My only complaints is the cable went out on the tv several times for 5 minutes and what not. We also left my daughter's pillow and I was hoping that the staff would be in touch with me to arrange to get it back, but I have heard nothing...crickets

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We have been trying to call you so we can send your pillow to you. Please give us a call 845-462-5770. Thank you for staying with us.

"room"

3
25/07/2017

Room was not vert clean. Walls must have been paper thin as you could hear when anyone run water in the next room. Some of the fixtures were coming off the wall and the fixture in the tub wuold pull out.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We do apologize and as I said before maintenance is looking into the issue. We hope you come back soon to see that this is not our norm.

"Filthy"

1
25/07/2017

We asked two different guest services staff to be sure the room was cleaned- dust bunnies, cobwebs, hair in tub, --no results. My husband and I both have scratchy throats now. UGH! Not a pleasant end to our vacation.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
It would be helpful if I new what room you stayed in please call me at 845-462-5770. We do apologize for the problems. This is not our norm and it needs to be looked into.

"Nice place that is our of the way"

4
23/07/2017

Clean. Older place that is well kept. Quiet. Very good value. Complimentary glass of wine during happy hour. We brought dinner back and sat by the water and ate. Nice way to end a very busy day that started early

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us. We are all happy your enjoyed your stay. We hope to see you in the future.

"Nice view of Wappinger Creek"

4
20/07/2017

Nice hotel with a quaint view of Wappinger Creek. The hotel is alongside a creek which was pleasant to look at. It was clean and the staff was friendly. Breakfast was pretty good. It is a little off the main highway but easy to find.

"Great stay"

5
18/07/2017

An unexpected visit to the area led us here. Not easy to find but definitely worth the persevering. Everything was top notch. Best part was the patio overlooking the water where we were able to eat breakfast. And it was a great breakfast. Something for everyone. Would definitely recommend this hotel to anyone needing a room when in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Carol thank you for your review and for staying with us. We hope you can come back in the future.

"Wonderful Place to Stay in Hudson Valley"

5
12/07/2017

This property is a very unique Best Western - obviously, it used to be an 'inn' of some type. Complimentary beer/wine in the evenings and a serve yourself breakfast add to the stay. Very conveniently located so visiting the Roosevelt National Historical sites, Vanderbilt Mansion, Vassar College, Culinary Institute of America are within easy driving distance. The Front Desk Staff were very helpful and friendly. We would definitely stay here again and recommend it highly to others when traveling in the area.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Nancy thank you for your review and for staying with us. We hope you can come back again in the future.

"good for the night"

3
09/07/2017

Compared with other BW we stayed, it was not the best. Beds too highup, rooms had stuffy smell, lights didn't work,. We needed a night that would allow us to bring our dog. Beds were so high that my senior parents did not feel comfortable sleep. Front desk was nice and gave them a room with a sofabed. The whole place was managed by one lady. I guess the area was not very prosperous. Breakfast was continental plus eggs and sausage patties. OK.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review, sorry the beds were too high for your parents. Thank you for staying.

"Great stay!"

4
08/07/2017

Lots of breakfast options, free happy hour, clean rooms, comfy beds, and friendly staff--all we could ask for. A great little find! Took a star off for the ofd smell in the hallway (smoke?) but the room smelled fine.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your nice review. Sorry about the smell of smoke all hotels are fighting this battle. We are a 100% non smoking hotel, but once in a while you get someone that thinks they are above the rules.

"My 4th"

3
06/07/2017

The room were clean staff was nice and very attentive. They allow customers to have fast check out. The breakfast was average but edible. Maid service was ok no complaints. The property was safe no fear to come at night

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review.

"Hidden Gem"

4
06/07/2017

One of the nicest places to stay in the Poughkeepsie area. Excellent value for your dollar! Would definitely go back and recommend it to others. Staff are asked to do a lot;but are more than up to the task. No complaints.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying and for your review.

"Beautiful setting and comfortable"

4
05/07/2017

This hotel seems a bit older, but is updated. It sits on the banks of a Hudson River tributary. We had a room overlooking the stream and it was lovely. The room was comfortable and spacious. There was hot and continental breakfast included, fresh waffles, eggs, sausage, cereals, fruit, juices, coffee with a nice seating area. There was a complimentary happy hour in the evening but we did not participate as we were out during that time but we would have. Overall nice stay - quiet, scenic and friendly staff.

"Great Staff!"

5
05/07/2017

Stayed at The Best Western on July 3rd for 1 night. Hotel is in a secluded location on a very nice property. When we arrived we were checked in by Toni. I really can't say enough for her, she was wonderful. Room was spacious and clean. Good breakfast with a nice water view. Would definitely stay here again! I am a rewards member with BW, but I don't normally leave reviews. Felt inclined to based on how well we were treated by the staff!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you very much for leaving your review. Toni loved your review. We hope to see you back again.

"A place you can count on"

4
04/07/2017

Though this property is a little dated, it really didn't make a difference because it was clean, the staff were super delivering their greetings and being helpful, and the perks of the stay surpassed other area chains. I liked the shower controls (particularly pressure, direction, and spray options), as well as the layout of the commode and separate sink area. Additionally, there was a mini-refrigerator and microwave. Also, we could open the windows for some cool, fresh air in the evening. The property would be grand if a little more attention were applied to the exterior upkeep (some paint, window washing, etc.) but that seems minor, all things considered. Overall, we enjoyed the trees and adjacent river viewing for a touch of nature.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
The staff and I thank you for your review. Thank you for staying with us.

"Clean Facility"

4
26/06/2017

Very clean rooms, comfortable beds. The bathroom was very clean. The property is very nice, nestled in the wood but also convenient to everything. Breakfast was okay. Rooms are a bit small if you need to have a rollaway bed.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

"Good location"

5
24/06/2017

Good location for us. Nice hotel with good view, nicely landscaped with plenty of parking. Appreciated elevator and automatic opening door having luggage and hands full. Good breakfast. Big room and nice divided bathroom. Relaxing and quiet. I would stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

"Not Great"

2
23/06/2017

Outside of hotel is beautiful, which is very misleading when you walk inside. outdated, musty smelly, filthy widows & air conditioner does not work in halls or rooms. I'm not likely to stay in this hotel again unless every other option is sold out. They did not offer or honor the $10 promo they offered on the rewards website

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry about the AC contractor is waitg for the part to ship. The $10 promotion must be printed and you must book through Best Western we hope you come back again.

"Nice view of the river"

3
22/06/2017

Hotel was clean. Beds were comfortable. Staff was okay. Breakfast was just okay. The setting was beautiful. The river is on the backside of the property. Plenty of ducks! This place is great if you like the country look. Nestled in the woods away from the main roadways.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Felicia thank you for your review and for staying with us.

"Nice attractive Hotel in Wappinger Falls"

4
21/06/2017

Recently I had the opportunity to stay at the Best Western in Poughkeepsie NY, Inn at The Falls. Although I had appointments about 20 miles away this was a very pleasant surprise. The hotel is right along a river, the Wappinger Falls. The rooms overlook the river. There also nice places to walk. The lobby is pleasant and the reception person was very nice. The rooms were nicely appointed and the beds were comfortable. This is an older hotel with nice woodwork and very well maintained. AS in all Best Western hotels, there is breakfast in the morning. For dinner, there are several nice small places locally that are exceptional. One place is Paula's Public House …great place. Next time I am in Fishkill NY, Will stay at this Best Western. The official name is Best Western, Inn & Suites at the Falls.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you we look forward to your return.

"Good value in the Hudson Valley"

4
19/06/2017

Not fancy, and bedrooms are fairly basic but clean, many with views overlooking a river and lots of greenery. Nice deck in the back. Complimentary beverages at Happy Hour, and basic bar service. Few amenities in the rooms, but iron and ironing board are provided. No turndown. Quiet, conveniently located, better than average hot breakfast buffet included in the very reasonable price. Excellent value, if not boutique!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

"Inviting but unfulfilling"

2
18/06/2017

I saw the falls by the hotel and felt I had to stay there so I canceled my frequent hotel reservation hoping for a great experience. But my stay was very disappointing: very warm hallways, poorly cleaned hallway carpets, uncomfortable pillows, and rust tasting water from the bathroom sink. Will not return.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you did not enjoy your stay.

"Good Place to Stay in Poughkeepsie"

4
09/06/2017

This is a hotel in a lovely location outside the city center. Clean and comfortable. Breakfast and wine/beer in the evening included. We will definitely stay there again. Not my favorite pillows, but otherwise a good place to sleep.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us and writing your review.

"Service needs improvement "

3
07/06/2017

The hotel is beautifully designed and set in a scenic location about 15 minutes from downtown Poughkeepsie. The rooms have been updated and are comfortable. Service is not as professional as most BWs, particularly the housekeeping. What kind of staff leaves installation instruction stickers on the toilet? (It's obviously been there a long time.) Or doesn't let maintenance know when dresser drawers keep rolling open? The sink still had hair in it and when I went to shower in the morning, I was unpleasantly surprised to find there were no bath towels. Though the front desk delivered them quickly, no apologies were ever offered. Breakfast was nicely presented with a few hot options. With some improvements in service, could be a great hotel.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Sorry you did not have a great experience at our hotel as this is not our norm. We hope you give us another chance to prove this.

"Much better than expected "

5
04/06/2017

It's a beautiful nice hotel everything clean from the rooms to the fitness room and lobby, and it looks taken care of and new. The rooms where good size with a great view to the river full of beautiful trees. Much better than expected with great service!

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying with us.

"Its okay. "

2
03/06/2017

The view is absolutely incredible. I adored the view and the river that is In front of the hotel. I really didn't like that the pillows of my room had wired spots. Like if they hadn't cleaned them. So I would say just because of that detail I wouldn't recommend it as your first option.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
I am so sorry about your pillows.

"Short stay"

4
02/06/2017

I was not expecting the quality of motel appearance or room appearance for price I paid. It was stated as 2.5 stars and felt like 4 stars. Everything was clean and new. Helpful service and nice location . I would go back if I was in the area again.

"Pleasant stay "

5
29/05/2017

We had a good stay for the 2nd time in this hotel. Close enough to what we needed on route 9 but far enough away that it was peaceful. The room was downstairs and easy to get to. The room was very clean and looked recently updated. Shower was nice and clean and 4 people were able to shower with hot water with no issues. Will stay here again

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for staying and for writing your review.

"Comfortable hotel, but they need to work on upkeep."

3
29/05/2017

The rooms are large and comfortable, but need brighter lights. The staircases needed vacuuming, windows needed washing, bits of the bathroom were showing rust, dust on hangers. Breakfast was just adequate. Eggs and sausage were luke warm and chewy. There is a lovely balcony to sit out on when weather is nice. The balcony overlooks a waterfall. Prices are doubled for graduation weekend for the 2 local colleges. I have paid less during parents' day weekends and been more satisfied with the quality about 3 years ago.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are sorry you had these issues with our hotel. We take this very serious and will be sharing your comments with the housekeeping staff. Thank you for your review and for staying with us. We hope you can come back and visit again as this is not our norm.

"Graduation visit"

5
22/05/2017

We stayed overnight here for my daughters graduation. Comfortable beds & pillows. Quiet. Clean. Nicely & newly decorated. Good location. Excellent service. Breakfast was just ok. I'm gluten free so my options were limited. Would stay again

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review. We try to accomodate most diets, but as you can image it is very difficult. Thank you for staying with us.

"Good place to stay"

4
17/05/2017

A friend and I came up for the weekend to celebrate our birthdays period we dined at the CIA which was delicious - you should definitely go. We stayed at this Best Western with a nice view out the back window of the stream / river and a super comfy bed! It was close to the historic sites that we wanted to see. Room was clean, well equipped, staff was friendly, breakfast was adequate but the room is a little choppy so it was kind of a challenge finding everything but it also alleviates logjam. Would stay again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

"Liked everything about it"

5
17/05/2017

This hotel has a beautiful location, right on the river. Our room was large and had a separate sitting area for reading or watching tv. It was extremely clean and looked out on the water. We were offered two drinks each at happy hour and breakfast the next day was more than adequate. I would certainly stay here again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Cassady, Thank you for your review and for staying with us. We look forward to your return.

"Very dog friendly staff"

5
12/05/2017

Thank you to Carol, the manager, and her staff for being so nice to Jessie during our 2 night stay. We enjoyed our visit and would definitely return if we're in the area again. Wish there were streets with sidewalks nearby for longer dog walks but that is not the hotel's fault. One issue: the hot water in the room was TOO hot. Almost scalded myself a couple of times when washing my hands. A warning to those traveling with children. Other than that, no complaints. Thank you again.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Kathie thank you for staying with us and we hope to see you and Jessie back in the future. It was a pleasure having you both.

"Best is right"

5
08/05/2017

I spent 2 nights here and will return every time I'm in Poughkeepsie. Loved the river and falls, everyone on staff was friendly and helpful, the rooms were well appointed and comfortable. I didn't take advantage of the breakfast or happy hour but appreciated the hospitality. Lovely stay. Thank you.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We look forward to your return, thank you for staying and writing your review.

"Okay place"

3
06/05/2017

Location is away from all the hustle & bustle of the area but has easy access to major roads and attractions. The second floor hall was under construction and a bit difficult to navigate at times. The painters were nice and helped us through the construction zone. The room was a little worn but clean and fairly comfortable. The bed was great. Breakfast was okay but could have been better. Staff was very friendly & helpful

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
The construction in the hallway has been complete. Thank for your review.

"Beautiful"

5
05/05/2017

Were so happy. The site, the free drinks and the view from our room was awesome. We'll come back for Shure. Coming from montreal, we were please to meet And plus, the sun was there. Thank you for everything

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We look forward to your return, thank you for staying with us.

"So nice to be away from Highway 9"

4
01/05/2017

Like the location of this place -- perhaps a bit out of the way, but quiet, with a patio off the common area and a view of the falls. Not a cookie-cutter Best Western. (Plus we happened to get a great deal on the room rate, so great value for us.) Others have mentioned happy hour -- nice touch.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
Thank you for your review and for staying with us.

"Beautiful Area for a Hotel"

5
01/05/2017

I stayed 2 nights back in March & being from Pennsylvania appreciate the change of seasons however we had a Major Snow Storm a few days prior to my travel plans so I had to adjust to having my Continental breakfast inside at the Dining Area instead of outside on the patio by a beautiful stream (I bet the foliage is gorgeous in the Fall). The inside of the hotel is very open & spacious, there's a Manager's Reception every night from 5-7pm (or around that time) offering 2 FREE drinks per person (beer or wine). There is a gym upstairs for those that want to continue their routine while away from home. The room price was affordable, clean & had comfortable beds. The staff was helpful & friendly. My only complaint was with the ice melting over the awning out front it was constantly dripping onto the sidewalk & when it re-froze again during the night it was a little treacherous walking on it. The use of salt was apparent but I was hoping during the daytime hours (while it was melting) it would've been shoveled out of harms way. I would definitely return to this hotel.

Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this review
We are all happy winter is behind us. Thank you for your review and for staying with us.

"Adequate place to spend the night"

3
30/04/2017

Maybe it was the rainy weather that added to the rundown air of this hotel. It seemed a little down at the heels and a little damp. We were comfortable and left promptly in the morning. We were given a free Budweiser when we arrived and the included breakfast was nice.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Yes we have had a lot of rain and we all hate the damp air that comes with it every time guests come in and out of the building. Thank goodness it does not rain every day in Poughkeepsie. Thank you for staying here.

"Great Hotel, Free Drinks"

4
24/04/2017

Upon arrival, they give you 2 beers or 2 glasses of wine free for each night (between 5:30-7:30). The breakfast was great!!! The beds were comfortable and there was no charge for a cot. The only complaint was there wasn't a pool.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are all happy you enjoyed your stay. We hope you come back again, thank you for your review.

"Awesome Hotel!"

5
24/04/2017

This is our go to hotel whenever we are in the Poughkeepsie area. It is a very nice property with a wonderful staff. They offer a free happy hour in the evening, two drinks per person and limited selection of complimentary beer or wine, but hey ... it's free and a nice way to unwind after traveling or at the end of the day. Breakfast in the lobby is your average hotel fare, but well presented and convenient. The staff is always friendly and helpful, rooms are clean and very spacious. Beds are comfortable! The location right next to a little waterfall is super pretty, and it's convenient to restaurants, shopping, and the train station. Have stayed here multiple times and will certainly return again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and we look forward to your return.

"Not to bad"

4
22/04/2017

Stayed for business. Nice place, staff was very helpful and friendly. Hotel is a bit unique getting into because of the way it sits,but has two entrances making it a bit easier. Smaller hotel located on the back of a creek with a relaxing outside seating area. Room was comfortable clean and well maintained.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and for your review. We hope to see you back.

"Won't come back"

2
22/04/2017

This place is past its prime. Well worn around the edges. Bar/lounge is dismal. Hockey puck fried eggs, tepid coffee. Asked for express check-out/receipt under the door that never happened. This was called a "plus" Best Western. Nothing "plus" about it. Staff was friendly though.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, sorry you did not enjoy your stay. We are always up dating our hotel. Right now we are in the process of up grading our bathrooms.

"Rustic Charm"

5
17/04/2017

Clean and centrally located. The room was spacious. They offered a nice variety of breakfast items; and, maid staff superb. Overall, convenient, clean with character along the river. Highly recommend.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review we hope to see you back soon.

"Suprise in Poughkeepsie"

5
14/04/2017

This is a very nice hotel with a good location, especially if you need to be near Vassar College. It was pleasant to watch the ducks on the stream outside our window. The bed was comfortable and the suite very roomy. The afternoon happy hour added to the overall experience.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review we look forward to your return.

"Nice getaway"

3
12/04/2017

Stayed here for a get away night. The front desk staff was awesome! Very nice & welcoming. The room was nice, average, a little dusty. We requested a water (creek) view room, but didn't open the window, very dusty. Only complaint was we could totally hear next room (convesation/other). The continental breakfast was wonderful...lots of options. We were told at check-in that if we wanted drinks at the bar, they were cheap...but no bartender on duty..only whoever manned front desk ran back for drink order. Not a luxury hotel, but ok for quick overnight stay

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Sorry about the dust, this will be corrected with a meeting. We do have a bartender Friday and Saturday. During the week with only 40 room hotel the bar does not do enough business to keep someone happy as a bartender. The front desk staff love doing it so they can talk to the guests. We hope you come back again.

"Quick stop over while touring Vassar "

4
10/04/2017

The entrances of this hotel are charming. I think you must be able to use stairs to get in. The room has a nice appearance, you can tell it was recently updated. The tub room was old but sink area was attractive. Over all I would recommend this hotel. I do have one nitpicky issue. The room needed a through dusting. The room looked absolutely clean but when I sat down on a chair I could see a layer of dust on the microwave and refrigerator, these are tucked under a cabinet and not easy to reach - I won't have noticed if I hadn't been sitting at the right level. I would recommend this hotel and would stay again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We are up dating 24 of our rooms with new tubs and tub surrounds and removing wallpaper from all the rooms and public spaces. We are happy you enjoyed your stay, sorry about the dust. We hope to have all the work completed soon.

"Vassar campus visit"

5
30/03/2017

My child and I were in the area to visit a nearby college. I liked the photos I saw of the inn on a hotel booking site. We were not disappointed at check-in; our room overlooked the stream which runs the length of the inn. Parking was easy and free. My child especially liked the breakfast buffet which included fresh hot items, cereals, pastries, fresh fruit, waffle making station and a selection of juices. Should my child wind up attending the college we visited I foresee staying at the inn many times.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We hope your child picks our area college!!! Thank you for your review and for staying with us.

"Nice, basic, clean hotel"

4
16/03/2017

My husband and I stayed here for two nights while visiting our son at the Culinary Institute. It was great for our needs, firm comfortable beds, clean room and a nice set up. We really liked the location even though it was a bit further because it was in a quiet, pretty location, rather than busy Route 9. My only complaint and it's a personal pet peeve is that they use rubber bath mats for the shower, it this day and age I would think the tubs would have some kind of non slip spray in the tub so icky, old bath mats weren't needed. Other than that we enjoyed our stay, breakfast was nice, hot coffee, bagels, waffles, cereal and yogurts, more than enough for our needs. I would recommend his hotel and plan on staying there again the next time we visit our son.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We are this very moment replacing the bathtubs with brand new tubs that do have the non slip bottoms. The rubber mats will go in the closets just incase someone asks for one. We are all happy you enjoyed your stay.

"Average--but great service"

3
13/03/2017

Room had a broken door jamb and dresser. Quite an inconvenience but we were given another room. Woman at the desk named Octavia was very accommodating and did her best to get us to another room. Breakfast is so so and the bananas were brown and old.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am so sorry about the two items in your room maintenance went right in and fixed the problem. Sorry we did not catch it before we put you in the room. We hope you have the opportunity to come back and see that this is not our norm. We are happy the second room was to your liking.

"Inn at the Falls Best Western"

5
28/11/2016

The consistent level of excellent service is always appreciated at this hotel. The place is clean, the breakfast offers many choices, the location is perfect. The fitness room is small but efficient. The eliptical machine needs service. The hotel staff is very polite and helpful. I stay here about 3 times a year and I am never disappointed.

"Good, Clean Hotel"

5
28/11/2016

Stayed for a few days on the way home from Thanksgiving, wanted to hike on the Walkway over the Hudson. The Best Western Plus is a well kept hotel - clean, good breakfast, and a friendly staff. Would recommend and will consider if I am in need of a hotel in this area again.

"Tranquil retreat"

5
21/11/2016

This Best Western is in a bucolic setting with great value and lovely staff. One feels as if you are in another world for the night, and then you can wake up to a charming country walk and satisfying breakfast.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank so much for staying with us and writing your review.

"Awesome little hotel!"

5
21/11/2016

We came here for my son's wedding. Our room was part of a room block and the hotel was chosen by the mother of the bride. I must say this is one of the nicest little hotels I have every been to. It is wonderfully clean and quiet, beautiful area with a pretty view of the creek outside our window. Beds comfy. Nice, attentive staff. Breakfast average continental, nothing special, but acceptable. But at night the hotel operates a happy hour in the breakfast area, and then a bar where we socialized with friends and family until well past midnight. Will definitely stay again when we visit the area!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your very nice review our staff try their best to make our guest's stay enjoyable.

"Glad to come back"

5
19/11/2016

We've stayed here before, and I was glad to come back. It has the feel and scale of a small hotel, with a nice great room connected to the lobby, where you can watch tv, sit on the couch, work at the breakfast tables, or use the business center computer. There's a fire place and a small bar, and the room overlooks the creek next to the hotel. The guest rooms are pleasant, well-designed and well-decorated. The exterior setting is beautiful. I really feel at home here.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for coming back and writing your review. We hope to see you again in the future.

"Nice hotel in an attractive setting"

4
19/11/2016

This hotel is in a very attractive spot with a small stream running past the hotel. Ducks and geese swim on the river and the dining room overlooks the stream. The rooms are pleasant and the feeling of the hotel is comfortable and inviting. This is definitely the nicest hotel I have stayed at in the Poughkeepsie area.

"Relaxing Getaway"

5
15/11/2016

What a find! This peaceful setting made for a very relaxing weekend. The room was clean and comfortable with a view of the terrace and stream below. Complimentary cocktails were served in the evening, as was a wonderful breakfast the next morning. All of the staff we encountered were friendly and courteous. We only had time for a one night stay, but I hope to make it a full weekend next time.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are happy you enjoyed your stay, we hope you can come back soon. Thank you for staying with us.

"Average to poor"

3
14/11/2016

I didn't want to give this hotel a poor review, because it is what it is. Low average. I knew going in this wasn't the Ritz-Carlton or the Four Seasons, but I needed a place near Vassar College and this had relatively good reviews. The place itself is old and tired. The room seemed "clean enough" though I tried not to look too closely. The sheets on the bed were rough to the touch. The pillows were awful! The shower pressure was just ok. I would not return here because I'm sure there must be better nearby.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Elizabeth we are sorry you did not enjoy your stay we pride ourselves on our hotel. We were 100% renovated a couple of years ago.

"Friendly atmosphere, wonderful staff"

5
29/10/2016

This Best Western is extremely popular, and for good reason. The staff is friendly and helpful (Special thanks to the breakfast staff and Octavia!) The accommodations are pleasant, clean and comfortable and they even host a Happy Hour for guests. Highly recommended!! but a car is needed to take full advantage of the location.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for your review and for staying with us.

"impeccable attention to detail"

5
24/10/2016

Rare that you walk into a room and see that the pictures don't do it justice and it is waaaaaay better than it looked online. We stayed in the king suite with jacuzzi. What the pics don't show you is the large double height ceiling living room you walk into. Though there is no view to speak of - we were looking for a little couple daycation after dropping the kids off at camp - and this was just perfect. It was impeccably spotlessly clean - the jacuzzi tub was truly big enough for both of us to fit comfortably and we got a late check out - nuf said. It is privately owned and the owner was visible and clearly around to make sure things were running well and genuinely happy to listen to client feedback.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you very much for your nice review and for staying with us. We all take pride in our hotel. We hope you get to come back again.

"Dr. Tim S."

4
17/10/2016

King suite very spacious! LR/dinnette w/sleeper couch, bath with whirlpool tub/separate shower, bedroom with huge closet and safe. 2 TVs, easy wifi access, free breakfast/paper, river view room, very quiet, and secluded access and safe parking. Not new but generally clean. Easy access to National Parks and antique shopping around Hyde Park, NY. Lots of dining choices in 15 mile radius. Hudson Valley foliage season at its best!

"Good value for the price"

4
13/10/2016

We were going to visit Hyde Park and wanted a reasonably priced place for two nights. This fit the bill perfectly. It was an easy 15 minute drive to Hyde Park, it was close to other Hudson Valley sites, and a ten minute drive to the Culinary Institute of America. It is a standard two-story high Best Western, with a good sized parking area out front. What is unusual is that on the back side there is a creek, which provides a view from the bedrooms, and a lovely view from the dining area. It also means that the bedrooms are quiet. The front desk staff were friendly and helpful (the first night we just wanted to find a modest place to eat close to the hotel). The free breakfast is great. Not only the standard toast, waffles, cereals, but also yogurt, hard boiled eggs, fresh fruit, oatmeal bars, etc. Especially appreciated were bowls of apples, bananas and oranges (few hotels provide that). There was also a free happy hour with wine for guests (but we didn't manage to make that).

"would not recommend"

2
09/10/2016

old hotel with uncomfortable beds, pillows and poor work out facilities. The hotel is dated and not what I look for when I stay in a hotel. If you want a upper scale hotel this is not the place to stay. We did not realize this when we made the reservations

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Janet sorry you did not enjoy your stay. We pride ourselves on our hotel. We are a great priced mid scale hotel in this area that people enjoy staying with us.

"Lovely area and hotel"

4
07/10/2016

Our check in process was easy and comfortable. The room was clean, although some there was some mold on the shower tile. Beds were a little soft, or broken down, as we rolled to the center. The staff was wonderful and helpful, giving us directions to a lovely restaurant. This property offers complimentary wine or beer each evening for each guest. Breakfast was excellent, with offers there that I had not seen at any other Best Western. The breakfast room looked over the lovely creek. I would stay at this property again.

"better than expected"

5
04/10/2016

Booked with the hotel well ahead of time. For around $150 got a great king suite. Sorry we were only staying one night. I tried the jetted, big bathtub, while my husband chose the shower. Included not only breakfast, ( with make-your-own belgian waffles), but a free nice-sized glass of local wine ( or beer) between 5:30 and &7.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Yes, the free wine in the evening is a nice option for our guess s after a long day of traveling or sight seeing. We hope you can come back again in the future, thank you for your review.

"Pretty Basic"

3
03/10/2016

This hotel is rather ordinary, perhaps a bit too ordinary for the price. To start with, we seniors (age 79 and 81) were assigned a room in a separate section of the hotel that necessitated our exiting the main building, walking across a driveway, and climbing five exterior steps wrestling with our luggage. No assistance was offered, nor did there seems to be any available. Not a good start. Our room was comfortable, of adequate size, and quite clean. We found the absence of a phone on the desk very annoying-- the only room phone was on the bed table-- and we had constant problems dialing out on it; there was some sort of connection problem. The breakfast room was bright and pleasant, and the breakfast was adequate– precooked omelet, cold cereal, fruit, muffins, etc. for toasting, coffee and juice.      This hotel is a fair distance from the center of town. Conveniently located if you are visiting Vassar College, otherwise not so convenient.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. There are other rooms that are water view that over look the stream for your next visit. We keep our prices lower then our competition. We are a quick 3 mile drive to Route 9 and there is easy access to all the Valley has to offer.

"Plus"

4
02/10/2016

We found this hotel very pleasant. The rooms were nice,clean and very spacious. The breakfast could have been a little better for the price, but it was on par with most free breakfasts you find in motels. We would stay again next time we visit.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. We offer a full hot breakfast with many extras. We hope to see you again.

"Dirty"

1
28/09/2016

170 dollars for one night - despite asking for a room that didn't have pets we were given a room that stank of wet dog - the bed covers were covered in dog hairs and I don't even want to mention the carpet ! Hotel was full booked so we were stuck in that room. How hard is it to clean a room ? Obviously too hard for these guys - avoid this place (well this room anyway - number 100 if anyone cares)

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am trying to pull up your reservation, but you were never registered in the hotel. So this is very difficult. If you can email me with who the room was under I can look into this. [email protected] We are sorry you did not think your room was clean. We work very hard to make sure all guests stays are great.

"Failed to honor reservation"

2
25/09/2016

We made a non-refundable reservation through Booking.com, but when we arrived we were told the hotel was fully booked. The front desk clerk found us a room at an inferior property, but in contrast to standard industry policy, the hotel did not offer us any compensation for failing to honor our confirmed reservation. If we had failed to show, we were warned we would be charged the full price for the room, but apparently Best Western doesn't meet its obligations to honor reservations. We complained to Booking.com, but have not received any response.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Booking.com has had issues with their booking system and have been over booking our property at no fault of ours. We try to help our guests as much as we possibly can. Booking.com had been working on their problem so this does not happen to another guest. We are sorry it happened to you.

"Hotel review"

5
24/09/2016

A wonderful little hotel. Small rooms but I guess that comes under the heading of charming. They have a cocktail hour (!) plus the continental breakfast. All rooms come with a view of the falls; unfortunately there was a drought when we stayed and the falls were basically a trickle. Near Vassar.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Sorry about the falls, we did get rain last night so maybe that will change our dry trend. We are happy you enjoyed your full hot breakfast with many opetions to choose from.

"A river runs through it... "

5
24/09/2016

I was very impressed with this hotel, a real standout for this price range. The front desk service was very impressive, both check in and out, the patio overlooking the river is a real standout, bedding was excellent, and everything was clean for us. Very quiet at night, we opened our windows to hear the river. Nice to have a bar in a hotel in this price range.

"Beautiful location"

4
18/09/2016

Location was relaxing and enjoyable. The flowing creek was not as full as 3 years ago, but there hadn't been the rain this year. The rooms were very clean and the beds were comfortable. I would have liked more employees on duty during the evening hours to attend to the incoming guests as well as the guests wanting to enjoy a glass of wine.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying and enjoying our property. When it is busier we do have two people on for the evening reception. When it is slower we only have one, the employees also like it this way so they have things to do to keep busy.

"Business or Couples... nice place"

5
15/09/2016

This is a wonderful place. The entire campus is just beautiful. The team of staff go out of their way to be helpful. Their is a drink service in the evening and a breakfast in the morning. The only negative of this location is the rooms are small. They are serviceable, clean and pleasant, just small.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. We have many different types of rooms all the way to a two room suite with separate bedroom and living room to make every stay enjoyable.

"Back to School"

5
01/09/2016

I am a very experienced with hotels for both personal and business reasons and I was pleasantly surprised by the appearance of the hotel, the service and the overall experience. Very highly recommend.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We all would like to thank you for staying with us and we hope to see you back in the future.

"So Disappointed"

2
29/08/2016

The location Is great however the hotel is very outdated. wallpaper was dirty and stained. The a/c unit had a horrible odor that filled the room. there was hair in the tub and on shower walls. The piece for the drain in the tub was just thrown in the tub and discolored. I didn't bother to complain as I was already informed the hotel was fully booked when I asked to be located at the other side of hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry to hear your stay was not the best. Can you please email with information on the guest's name the reservation please to [email protected]

"Poughkeepsie"

5
29/08/2016

By far, the Best Western Poughkeepsie offers me the best value of any hotel I stay at when traveling for work or pleasure. It is clean, situated in a quiet area and is my favorite hotel in the Best Western brand that I have stayed at.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Dale, thank you for your review and we are happy to host your stay when you are in town.

"Lovely Retreat"

5
25/08/2016

After checking in, I enjoyed a complimentary glass of wine (it was 6 pm). The small bar area is also where breakfast is served, which looks out onto Wappingers creek. I imagine it looks beautiful in the fall. The staff was very helpful and accomodating. The room was comfortable - bedding, towels and room temperature included. Our favorite part of the stay was the breakfast. Attention to detail was evident in the toppings offered for the make your own waffle as well as a variety of flavored coffees and creams. I would definitely stay there again, should I find myself in the area.

"Perfect for our trip!"

5
22/08/2016

Quiet and lovely hotel. Beautiful surroundings. Comfortable room. Lovely breakfast. Friendly staff. Enjoyed sitting outside on the porch overlooking the stream and falls. Appreciated free parking. TV wasn't working right when we arrived but the staff corrected it by the next day. Appreciated having the microwave and fridge in the room.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us. We hope to see you back in the future.

"serene comfort"

5
08/08/2016

The stay at Best Western Plus was delightfully peaceful, like a b and b in the countryside. The staff is friendly and helpful. The decor, cleanliness and charm of the hotel is wonderful. The breakfast is more than a regular hotel. The view overlooking the creek makes you feel like you are away from everything. We can't wait to come again!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your nice review and for staying with us. We hope you get the opportunity to come back again.

"Do NOT stay here!"

1
07/08/2016

To begin with, I was extremely disappointed that I did not receive the first floor, waterfront room, I had requested. We are platinum rewards members and didn't even receive a goody bag or any perks. I am handicapped and was given the farthest room there was from the lobby. Just what I wanted to do, walk a mile after a tiring day of sightseeing. Upon arrival in our room, my son found a half empty bottle of beer beside the couch. I don't know why anyone would leave half a bottle of expensive, imported beer, or how the maid could have missed it. On the second day of our stay, the maid did not throw away the used milk cups my children had left on the counter. Just revolting! The manager's reception is an ABSOLUTE joke!!! There are no appetizers at all, and they only allow you a 2 drink limit for a reception that lasts 2 hours. What a joke!! We saw people bring their own cheese and crackers. Pitiful!!! Selection of drinks was really pitiful. They had many choices in the bar, but only gave you 2 choices of beer hat didn't even suit most people. By far the stingiest manager's reception I have ever been to!! Most places let you drink and EAT all you want for the full time period. Rewards members at least deserve better treatment. Even though they claimed the hotel was full, there was only a handful of people there either night of our stay. The patio overlooks a creek that is full of dead trees, so not the most scenic. Why couldn't they clean up the debris? There are NO restaurants close by. We asked the desk clerk for restaurant info. and she gave us a bunch of menus ( in a VERY, VERY filthy binder, that I was afraid to touch ), that are REALLY, REALLY far away, at least 30 min., and made no mention of the Chili's, Olive Garden, and Red Lobster that were only 10 min. away, where a person could get a decent meal. Breakfast - Day 1 - Just OK, at least they had water and granola bars. Day 2 - They didn't even start setting up the waffles or bring out the fake egg omelettes until nearly 8:00, then they didn't even have any cheese in them!!! Only juices were cranberry and orange, they didn't even serve any water. Nearly every hotel has apple juice and/or grape or pineapple. There also wasn't any fruit or granola bars. We had a suite. The bathroom was huge, but very disfunctional. There was no vanity or anywhere at all to put your things. We had a separate tub and shower, but the shower was very slippery and the TINY non-slip mat they gave you was hardly adequate. It was all I could do to keep from falling. The shower only had a tiny, triangle shelf to put your toiletries on that wasn't even big enough for one person's things, let alone a whole family. ( We are a family that's why we got a suite. ) The whirlpool tub drain leaked like a sieve. The only way to take a bath was to leave the water running the whole time, because it was leaking out faster than you could put it in. What a joke!! So much for relaxing! So on the second night of my stay I had to decide between taking the risk of falling in the shower, or taking a bath in the tub that I will assume hasn't been properly cleaned, and leave the water running. The lighting in the bathroom was totally insufficient for applying make-up. The light over the toilet was brighter than the light over the sink. The sink stuck out so far away from the mirror that it was impossible to see what you were doing. Of course, there was no make-up mirror. The mattress was fairly comfortable, but I didn't care for the pillows at all, way too soft. The suite had beautiful windows, but unfortunately, they were so dirty that you could hardly see out of them, especially in the morning sunlight. The kitchenette didn't have any cabinets to put anything in or come with any dishes. Our ref. had been turned down to zero and wasn't cold at all. It took forever to make a pitcher of tea with the pitiful one cup coffeemaker. After tasting my tea, I decided to pour it all out, because the water at this hotel tasted absolutely revolting!!! This is the first time in 25 years of taking 3 week driving vacations, not to mention my travels all over the world, that I had to pour out my tea because the water tasted so bad. What else can I say?

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry you did not have a great stay, we try to make every guests stay exceptional. I will be looking into everything you wrote about. The suite that you booked are in one area of the hotel, we are only a 40 room property so all our rooms are easy to get to. As for being a Platinum Member you did receive extra points. The restaurants are all within 3 to 15 minutes away from the hotel. Our Manager's Reception is a small one that gives all guests a choice of two beers or glasses of wine. I do apologize about housekeeping and breakfast.

"A Country Inn"

4
07/08/2016

A lovely, quiet country inn. No pool, restaurant or fancy amenities but creek side patio for pleasant happy hour or breakfast, both of which are included. Accessible only in main building. Staff very attentive and helpful.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

"It is a great hotel"

5
06/08/2016

Great Management, Great Staff, Good environment. Highly recommend! I was treated like a family member. The breakfast is wonderful. I enjoyed every minute I spent there. Next time when I go to this area, I will definitely stay there again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for writing your review and thank you for staying with us.

"Not worth the money "

2
02/08/2016

The pictures make this hotel look like a fairly elegant place. It's not. The water rolling by it is barely a creek. The outside is not all that attractive and the inside is dated and rather dark. The room was nothing spectacular and for the price I paid I wished from the moment I walked in that I had booked a different place. For what's it's worth the breakfast was good.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Please give me a call 845-462-5770. I am so sorry and would like details please.

"Nice hotel with location issues"

4
02/08/2016

This is a nice hotel with comfortable rooms and good staff. Bathroom was a bit awkward, 24 inch door so I had to shuffle in sideways as kept hitting my shoulders otherwise. Nice, high quality sheets. Internet was intermittent, but this may have been due to major storms in the area. The hotel itself is considerably off the main areas of Poughkeepsie. I needed my GPS to find it as it is way off the highway, and literally past the end of the road you take to get there. If it hadn't been for the GPS and the fact that is was daylight I doubt I would have found it. (Sign to hotel is less than 5 feet tall). There is NO place - NO place - nearby to get food of ANY kind. Did see wild turkeys crossing the road (seriously, had to stop for them) and there were geese on the lawn the day I left. So it is pretty, but not necessarily convenient to much of anything. It was NOT a bad hotel, again, just for my purposes (tourism in the area) not well situated.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Bathroom doors are 32" standard. We are centrally located in Dutchess County to all the area has to offer. As for the restaurants there is a two page list of area restaurants that are the staff favorites in the area. There are many more that are not on our list. All of these restaurants are any where from 2 minutes to 10 minutes away. Sorry you feel we are not in a good location. We are 3 miles off Route 9 which is the main road going through the county. We would like to thank you for staying with us.

"Don't bother with this hotel"

2
30/07/2016

This hotel used to be pretty and had dependable working rooms/equip Broken toilet when we got to room/wasn't it checked before our check in? I feel the update could be helpful/some potted flowers in lobby and entrance Lobby is unattractive/breakfast is substandard/food presentation poor/yogurt in cup curdled/coffee ok but not hot Rooms very stark and need refreshing/no pics on wall/worn dated dark furniture/old dated tile floors in bathroom Staff is ok except they should smile more Evening shift desk clerk friendly Phone in room not working to call desk about broken toilet Shower very slippery w/o mat/sign should be posted in bathroom Microwave broken Housekeeper staff Julia for room was very good Not worth 3stars/only 2 at most!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Barbara can you tell me which room you stayed in as this is not our norm. Please email me [email protected] Your feed back is very important to us, thank you for writing your review.

"Very enjoyable"

4
29/07/2016

Price and ratings were what originally drew me to this location. It turned out the morning breakfast was excellent but even better was the evening happy hour. How great is that!?! I started looking forward to relaxing and enjoying a drink. The bed and amenities were very acceptable. The room was on the smaller side but it was big enough for me so I have no complaints.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review.

"The Best"

5
28/07/2016

This was the finest Best Western we have ever stayed in. The facility is beautiful as is the setting. The room was large, well equipped and clean. We slept very well an d the breakfast included was very good. Other than check in and checkout we had no involvement with the front desk but those activities were quick and courteous. The rate was high for a Best Western but reflected the location and the quality of the lodging.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Ken thank you for your review we are all happy that you enjoyed your stay.

"Cute hotel but not clean!"

2
27/07/2016

Lots of windows - all filthy - on the inside! Ran my finger along inside, left marks - cloudy streaks on windows in hallways, rooms and front doors....not sure how they could ignore this, made a terrible first impression. Stains on bedskirts, coffee tray not wiped, corners of bathrooms grudgy, grime around doorknobs and on door edges, A/C not working in second floor lobby and not turned on in room when we first arrived. Overall gave me the willies staying there. Could be remedied if management made sure the place got a good cleaning - and it was maintained thereafter.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We apologize you did not enjoy your stay and we are looking into all your concerns. It would be helpful to know what room you stayed in if you could email me this information it would be appreciated. [email protected] thank you.

"Clean, friendly, excellent location"

4
26/07/2016

This is a hidden gem. The hotel is clean, the staff friendly and the location is great for exploring the Hudson Valley. The breakfast is filling, with lots of choices and the nightly happy hour is a very nice bonus. We loved sitting out along the water just talking.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review and for staying with us.

"Pretty basic - go Priceline"

3
26/07/2016

Got 2 rooms here for a Sunday night on Priceline for $90 total each. Not in a major business section of town - that can be good or bad. It was clean, staff was friendly. Advertised gym was practically non-existent - equipment that was there didn't work very well at all. Breakfast bar was probably better than most. They did have a 'bar' serviced by the front desk, which was actually pretty nice for a nightcap (happy hour free beer/wine too), but don't expect any top shelf. Price was right though. We did walk to a nearby restaurant, but there were not sidewalks to get there - not a good situation. Should have driven the quarter mile.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Our free managers reception is two free glasses of wine or two bottles of beer. There is a fully stocked bar to purchase drinks. We are a 40 room property and have 4 different types of fitness equipment. We tell everyone not to walk to the nearby restaurant.

"Leisure Traveler"

5
25/07/2016

A very nice, clean and well maintained hotel. Good location and helpful and friendly staff. We would definitely stay here again. The accommodations were fine and the complimentary cocktail hour and buffet breakfast were excellent.

"Pleasant stay in Poughkeepsie"

4
25/07/2016

The hotel was well situated though making the initial turn to get to the entryway from the road is abrupt. Once on the driveway in, the unique exterior and tunneled gate were an inviting link into a nice parking area. The checkin process was a very good one. We were greeted immediately and were upgraded from our initial reservation. We are very grateful for that kindness. Please do not hear these next items as complaints, I don't mean to be harsh. I'm sure that the reason you ask for survey answers in the first place is to get overall impressions and continually improve the guest experience. The room was great (suite 117) with a beautiful view of the creek. Decor very modern and angular with clean lines - no carvings, stencils or other flourish. The carpet featured an unusual pattern of raised textured curves and lines but not "busy". Palette was earth tones and browns - could have used some more color. Air quality overall was good (given that we arrived on a very hot day) The AC was perfect and on point. We loved having the sink, microwave and mini fridge as well as the ability to move from room to room. Spacious closet. Televisions a bit on the small side (a subjective point, I know, since many home TV's are 45" and up - besides we spent most of our time outside during this visit [our first] to Poughkeepsie). Bath was good but please supply larger mats or more bath mats as the tiles in the shower were abnormally and extremely hazardous when wet. Drainage in the shower chamber can be improved as well. Can't speak about the Jacuzzi - our stay was too short to make use of it. Temperature control in the bathroom could be improved as one exits the shower and is met with equivalent of cold drafts. The mirrors over the sink were inset slightly back and not well suited to see clearly when shaving though I liked the concept of the side mirrors for alternate profile views. Not too much counter space to spread one's toiletries. My wife loved the hair dryer though. The backdoor/exit near our room was convenient as a means to reach the parking lot, but the door was initially unresponsive to key entry the first night. Apparently this was resolved the next day (which is why I didn't report it to the desk). Guests' small pets (or else some other creature) left their matter on sidewalks near back entrance and parking lot. This should definitely be addressed. Breakfast was ok but not exceptional - cereal, folded eggs and sausage patties. Coffee was tepid in the thermos and not exciting. Do it yourself waffles were a neat novelty. The fruit selection minimal. Overall, I felt like a bee buzzing from flower to flower trying to gather breakfast components from stations all around the room instead of flowing from a beginning to end in a more orderly fashion. Staff was not rude or anything but gave no salutation or well wishes on the way in or out of the breakfast area. The delightful countenance of the woman who confirmed our checkout made up for that though. Overall we were very satisfied with our stay and this is the place we'd come back to upon a return to the city. Thanks again for a pleasant experience

"Not your typical hotel location"

4
25/07/2016

We stayed at the Best Western at the Falls for a few nights while visiting Vassar. Having read reviews before our trip, I knew this wasn't going to be a luxury accommodation. Yes, it's an older hotel. Yes, the room smelled a little musty. But a trip to Target and a can of air freshener made my teen happy. I really enjoyed breakfast out on the patio each morning. I used the computer in the business center to plan the next stages of our trip. I did get a great rate from a third party site, so had I paid rack rates I probably would've expected more. But, we just needed a place to lay our head at night and this fit the bill just fine.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing the review can you email me and give me information on your reservation and what room you stayed in. sorry about the musty smell. [email protected] thank you

"Overpriced for what it is"

4
25/07/2016

Visiting family in Poughkeepsie, this is a nice location away from Route 9 strip malls. I have driven past many times and always wanted to try a stay so we finally did. Staff was friendly and complimentary drink on arrival was appreciated. This hotel seems to have a mildew problem that stems from not running the a/c enough. The lobby was very warm with solarium effect. Our room a/c was set too high and not running until we cranked it, and there was a smelly fridge that wasn't running til we turned it on either. We were very turned off by mildew in the shower. Honestly, the shower/tub looks like no one cleans it much. This would not be difficult, it needs to be sprayed and wiped down on a regular basis. The room smelled strongly of fragrance, which on top of the damp feel was not pleasant. The hotel overall looks a little worn, might be time for new carpets. Overall it was nice, but not great, and I wouldn't stay again because of the mildew. I recommend to management that you scrub the showers, keep fridges clean and on, and most importantly run your a/c at a cooler temp throughout to keep mildew under control.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, we have turned up the AC when the weather got hot. Thank you for staying with us.

"Overall excellent, except for fuzzy TV channels"

4
21/07/2016

The location is fantastic. Convenient to everything, but in a natural creek setting that makes it seem private. The breakfast was outstanding, tons of good choices. The Front Desk staff were excellent. We saw herons and geese every day on the creek. The only negative was that the TV channels in all the rooms are analog, not digital (HD), so all the channels are fuzzy and out of focus. For $140 per night, you'd think they would have good television.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review. We have the HD TV service on order and will be installing it in the few weeks when it arrives. The old service has started to fail and we are replacing it.

"Great location, but fuzzy TV channels"

4
21/07/2016

All the rooms had analog TV signals, no HD. The Hotel is located in a very convenient place close to lots of things around Poughkeepsie. The breakfast was outstanding. The staff was excellent. The lounge was very nice, and a balcony with a view of the creek was special. We saw herons and geese every day.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The TV service has started to fail and we had to wait until our 7 year contract was up. Thank goodness it is and the new HD service equipment has been ordered.

"Wonderfully hidden Haven"

5
21/07/2016

My wife and I were extremely happy with this hotel. The setting is outstanding, we knew it when we waited for the geese to cross in front of us in the driveway. Our room over looked the creek and was very nice and also quiet. Don't miss staying here if coming to Poughkeepsie or anywhere close.

"Passable for One Night"

3
20/07/2016

This hotel was not what I expected from some of the reviews I read. I found it run down and shabby, not updated and posh. The pillows were lumpy, filled with torn foam--strangest thing I have ever seen in a hotel. The fragrance sprayed in the room was overwhelming. Nicest part of our stay was the breakfast room which is sunny and bright and offers a wide variety of food.

"Quiet and Restful place to Stay"

4
19/07/2016

My sister and I wanted a quiet restful place to stay in Poughkeepsie while we toured the local sites. We stayed 3 nights and we not disappointed. The local neighborhood feel of the hotel made it a nice place to relax and crash after touring all day. The staff was very welcoming and there were several very good dining places nearby. We would stay again.

"Comfortable, Serene Setting"

4
17/07/2016

Although this is an older hotel, it is updated, tastefully decorated and located in a beautiful setting. We traveled with another couple and stayed two nights while visiting the Roosevelt sites, Vanderbilt Mansion and the bridge walkway over the Hudson. Our rooms were comfortable and clean. We were happy to enjoy the complimentary glass of wine (or beer) that was offered during their "happy hour" each evening. The breakfast room was beautiful and had extra seating on a small patio. The breakfast included a very good variety, including cereals, yogurt, eggs, bacon or sausage, pastries, bread, bagels, fresh fruit and granola bars, waffles, coffee, tea, etc.. Items were replenished frequently and there was always plenty to eat. We will definitely stay there again if the opportunity arises.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Om behalf of our staff thank you for staying with us. We hope to see you again in the future.

"Posh in Poughkeepsie"

5
15/07/2016

Great holiday hotel centre for a lovely area with good restaurants. Lovely walk across bridge over Hudson and excellent fish restaurant on Quayside. Must visit F D Roosevelt old home and museum nearby- greater understanding of UK/USA relationship

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review.

"july 2016"

2
14/07/2016

Family of 4 staying at the hotel. Breakfast was okay (scrambled eggs were hard). Second night of stay, I returned to the hotel around 2 am and found 4 muscular guys at the front entrance. 3 guys were watching his friend doing the pull up right in front of the entrance door (outside). I had to wait till he finished doing his pull up to get inside. Did not want to say anything as I smelled alcohol. I was concerned about my safety but finally i was able to get in. The front desk was empty and there was no one working inside. We checked out the next morning and I asked to speak with the manager. Instead of coming out to meet the guest, the manager asked me to walk to her office. Will not return to that hotel again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry again that you encountered guests at the front door this is not our norm. We try to make every guests stay pleasant and to keep the occasional guest that is acting improper to stop. We do not have this kind of problem on a regular basis. I asked you to come into my office so we would have a quite place to talk.

"Adequate stay"

3
13/07/2016

The hotel was in a quiet residential neighborhood but convenient enough to the expressway. Everything was just good enough but there was nothing special. My biggest annoyance with the hotel was the size of our room (room 110). It was very cramped and had hardly any storage space. The space between the bed and the AC was very narrow and I had trouble squeezing by to get in bed. But it was clean and had a comfortable bed.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review. We are sorry you did not like your room, but we are very happy you enjoyed the comfort of our beds.

"Quiet, clean older property"

3
09/07/2016

Nice property. Very quiet location Rooms was well maintained but seemed a bit dated. Only complaint was the pillow - all the pillows were very lumpy Good coffee, okay breakfast. Friendly, helpful staff.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. I'm sorry you didn't like our pillows. We hope you come back again.

"Comfortable Stay"

4
05/07/2016

Elevator wasn't working at check in and we had a 2nd floor room which so not a good 1st impression. This was repaired by next day, and considering it was a holiday weekend, thought that was very good. Overall the stay was good, the room was clean and beds were comfy. Water pressure in the shower was average. Included breakfast was the best I've experienced and the happy hour cocktail was a nice treat. Patio overlooking creek was a nice place for a relaxing break. Location for Hudson River attractions was very good. LOVED Maya Café in Fishkill off Rt 9!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry the elevator broke, but we were very happy that they were able to fix it the next day. Thank you for staying with us.

"A Nice, Clean, Roomy Hotel"

4
26/06/2016

Our visit started with a happy greeting from the check-in staff. Our room was nice, clean and very roomy. Although we have not had enough rain to make the falls as full as we would have liked it was still a nice view from the lobby balcony. We even watched a big turtle swim by. We indulged in the complimentary happy hour with two free bottles of beer. The continental breakfast was your average continental breakfast with some extras. We would definitely come back.

"Fresh Air and Trustworthy Staff"

5
26/06/2016

I stayed at the Inn at the Falls the night before taking a Saturday cooking class at the Culinary Institute of America. The hotel is approximately 20 minutes from CIA, situated adjacent to a small waterfall on Wappinger Creek. I was able to open the windows and let the fresh air fill the room. The staff was attentive, the room was clean, and the bed was extremely comfortable. After a restful night (and a spectacular cooking class), I rejoined others at the hotel to change before returning home. In class, we were asked to remove our rings and I had forgotten they were in my pants pocket. I realized they were missing upon arriving home 2 hours later and immediately called the hotel. They dropped everything to retrace my steps, found the rings and arranged to have them shipped to me. Staying at a hotel with a trustworthy staff is very important to me. The Inn at the Falls is now our #1 choice for accommodations in and around Poughkeepsie.

"Country Liviing Fair at Rhineback"

4
22/06/2016

We put my retired friend in charge of finding a hotel the weekend of the country living Fair. This.... was not an easy task considering that he was looking for a hotel 3 months before the fair. This hotel was about 40 minutes from the dutchess county fairgrounds. You are driving through various types of neighborhoods to get there. It's basically side street driving.Once we arrived, the hotel was clean and well run. A little dated but well kept. After a long day of strolling through the fair, the complementary wine and beer at 5:30 was a welcome site. They have a lovely deck that overlooks the falls that is very relaxing. There was a two drink maximum. The next morning , the complementary breakfast was yummy. The breakfast sandwiches, omlets and bacon and sausage were in chafing dishes . They offered bagels, pastries , juices , tea and coffee. They could have used more seating , but I guess we went at a busy time . All in all I would recommend the Best Western at the Falls. It is centrally located in the Hudson Valley with easy access to SUNY New Paltz, Marist College and the CIA. For a weekend stay it was great.

"Grossed out!"

2
20/06/2016

My husband and I were greeted by a very sweet girl at the front desk. Unfortunately that's the only positive about this trip. This hotel had a musty smell. When we opened the door to our room we had to blast the air and open the windows because there was a strong mold odor. I took a shower that night and when I turned around there was black hair (not belonging to my blonde self) in the corner of the tub. There wasn't enough parking for our car when we checked in at 11 pm, so we made our own spot and prayed no one would hit our car. Needless to say, we will never stay there again.

"Off the beaten path"

5
20/06/2016

The Best Western in Poughkeepsie is a gem. It is beside Wappinger's creek and has a lovely view where you can enjoy breakfast or just relax and watch the geese and other wildlife on the creek. It is quiet and charming. The rooms are spacious and have every amenity you could want. Hot breakfast and free wine or beer daily. Great service and friendly staff.

"Good place to stay"

5
20/06/2016

Close to nearby attractions such as FDR home, Vanderbilt Museum, the Walkway Bridge.. Excellent breakfast. Clean room and courteous staff. Nice setting with the creek behind the hotel. Had all amenities needed in the room - microwave, refrigerator, etc.

"Best Western stay"

4
17/06/2016

We were greeted by a smiling happy young lady who explained the amenities. The hotel & the property were nice. The free breakfast was more than we expected & the cocktail hour was a nice extra. It was off the beaten path but close to all the attractions we want to visit.

"Good location and service. Physical plant needs work."

3
12/06/2016

Convenient to Vassar. Excellent service. Sited on a lovely stream. A patio where you can enjoy a breakfast that's included or an evening drink. But, room key did not work consistently and our first floor room was dark. We should have requested a room on the second floor. The gym needed attention: an inventory of fresh towels and better maintained or new equipment.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I would like to apologize for the fitness room being depleted of fresh towels. Some of the equipment in the room is less then a year old. The other pieces are maintained on a regular basis. We hope you have the opportunity to stay with us again as the keys are not a regular problem and our guests find this hotel to be a great place to stay when traveling to our area. Thank you for your review.

"Nice one night stay"

4
03/06/2016

Stayed here one night before heading for West Point and Boston. The room was large, the beds were comfortable, the wifi was strong but the cell service was iffy for me. We had no issue with the hotel layout and the rooms were furnished nicely. Hard to manuver luggage trolleyto the lobby from the parking lot. The breakfast of cheese omelets and sausage patties was average.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. There is always someone on property that can assit a guest with their luggage. We do offer free phone calls in the continental USA for all guests, long distance at no charge.

"room with a view"

5
02/06/2016

The Best Western Plus the Inn and Suites at the Falls in Poughkeepsie is one of the finest hotels I've ever stayed in for an on-the-road overnight. I wasn't looking for a great spa, a great restaurant, a majestic resort--just a clean, reasonable place to spend one evening. That's what a got--and with a view! Our window picture-framed a beautiful creek, replete with ducks. High recommended.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you and we hope to see you back in the future.

"Clean, recently remodeled"

4
31/05/2016

This is an above average Best Western. Recently remodeled. Bed and bathroom are spotless. The only complaint I have is that the hallways are long and dark and could be better lighted. Free, full breakfast bar.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review and we are happy you enjoyed your stay.

"Biking Vacation in the Hudson River Valley"

5
31/05/2016

The Best Western Plus in Poughkeepsie was a wonderful place to stay when biking in this area. The hotel is situated on a river with a waterfall.....an outside deck overlooks the river. Free wine and beer are served in the early evening which gives everyone the occasion to socialize and chat with the other guests. The staff is very eager to help. One young woman googled all the biking information available in the area, presenting us with maps and guides. The rooms are spacious and clean. It was a great hotel stay.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

"A good option for Vassar visiyirs"

4
29/05/2016

Clean, basic rooms in a quiet, appealing setting just up the road from Vassar. Although I didn't have a river-view, the setting was otherwise nice, and I'll definitely choose this over the route 9 options in the future. My room was equipped with a fridge and microwave.

"When you just need your head in a bed"

3
28/05/2016

We stayed here when we came up for my son's grad from CIA. Clean and quiet room, weak WiFi but a good breakfast buffet and a small bar that does an afternoon happy hour with complimentary wine. Nice wooded setting, friendly staff. 10 min drive to main part of Poughkeepsie so close to restaurants and shopping.

"Well worth the pirce"

5
26/05/2016

We stayed here for one night because we were attending a funeral in the area. You can't beat this hotel for the price. Complimentary beer & wine in the evening, breakfast in the morning, the room was large, clean and comfortable and the staff was very friendly and helpful. We were surprised and pleased with the accommodations and the other group we were staying with felt the same way. I would definitely stay here again!

"No Problems, No Issues"

3
18/05/2016

Needed a one nighter due to a family event. This place seemed to fit the bill as far as location was concerned. Booked a 1 - king bed room, received a handicapped accessible room, which was OK. Room clean, everything worked, no issues. One observation - for a handicapped room, I thought the height of the bed was very high - estimate about 36 inches. Perhaps that's standard.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
All the bed height are standard. We are happy you enjoyed your stay.

"Much more than expected "

5
18/05/2016

Our short stay here was a very nice experience ... Not your typically cookie cutter prefab hotel. The staff was very friendly , the complimentary beer or wine was most pleasant on the patio over looking the river in the evening. A special thanks to Sandra who discovered my son's wallet that was left behind .. The hotel contacted me immediately and made arrangements to return it to him fully intact promptly. I commend the entire staff for their honesty and professionalism

"Great Getaway"

5
16/05/2016

My wife and I loved this hotel on a small river. We stayed for two nights in May 2016 when the river was flowing fast and Spring was in in early full bloom. The hotel has a lounge with inside and outside seating overlooking the river. Breakfast was included (OK food) and an evening wine or beer was complimentary. The area has lots to do. We enjoyed the FDR museum and Presidential Library, took a walk over the Hudson River and ate at the Katerina DE Medici restaurant at the Culinary Institute of America (very nice but pricy).

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review. There is so much to do in the area that we hope to see you back again in the future.

"Who knew??"

4
04/05/2016

This was our first stay here in Poughkeepsie. Wish we would have found it 4 years ago when the eldest started school. Quiet location that looks off the beaten path but is not. It was only 5 minutes to the college and a whole host of restaurants but far away from the madness of rt 9. Rooms were quiet, decent sized. The sink was not in with the shower/toilet. LOVE that. Nothing more irritating than traveling with teenagers and sharing bathroom. Its the little things like being able to brush your teeth while someone is showering. Appreciated the microwave and fridge - kept those Stewart Sodas nice and cold. The daily complimentary happy hour was very welcomed after our drive up. Breakfast was not bad either - the kids loved the peanut butter/chocolate chips on the chocolate waffle. Would have been great to sit outside by the creek, but it was chilly so we had to settle for looking out the huge windows.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you so much for your nice review. We hope you come back soon.

"kids spring break week"

4
02/05/2016

Stayed at this hotel week of April 26-29. Had to get two rooms for 6 people, two queen beds per room. The rooms were clean and spacious. The kids enjoyed their stay, their only disappointment was no pool.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review. I am sorry we have no pool, but with the stream going through our property there is no room for a pool. Thank you for staying with us.

"Nice place above the falls, with wine"

4
28/04/2016

We got the last room, facing parking and the street, and it was fine. Up and down a few outside steps to the lobby, which might be an issue in rain or snow, Spacious room, if a bit dark and a distinct room freshener smell. Clean and tidy, though. It's always nice to have a fridge and coffee maker. If you've stayed at midrange motels before, you know what to expect. The reason to stay here is to sit on the small patio a with complimentary wine and pretzels after a day of touring. (Not far from Storm King and Dia Beacon) You'll then be relaxed enough to drive into town, relying on GPS, for dinner. Nothing in the immediate area. Be sure to walk around to see the small falls from the road, can't see them from the hotel. Apparently, they used to be higher before a storm knocked trees into the rocks. Staff was very pleasant. A standard hotel buffet breakfast, though they generously supplied granola bars.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and writing your review we hope to see you back in the future.

"no thanks"

2
27/04/2016

The hotel was very sketchy from the moment we pulled up. I'm not familiar with the hotel's history but we got very strong spiritual vibes from our room. The structure and layout of the hotel was very odd and confusing as well.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The building was built in the late 80s as a Bed & Breakfast. Not even sure what sketchy would be referring to. Thank you for staying with us.

"Needs some bathroom and breakfast upgrades"

3
26/04/2016

This hotel is quite picturesque on the banks of Wappinger Creek. It's a bit removed from "downtown" Poughkeepsie, so be prepared to drive, rather than walk, to eat or shop. Our room was 318, facing the corner of Red Oak Mills Rd. and New Hackensack Rd. where it crosses the creek, but it was very quiet and we barely heard any traffic noise. Parking was free, the room was clean, free WiFi worked, but bathroom was a bit worn with rust stained tub and tile and old repairs around the spout. We asked the front desk for restaurant recommendations and they gave us a list of all the restaurants in town - not too helpful. Luckily, our tour guide at Vassar told us that graduates of the Culinary Institute of America opened restaurants in the area so we googled a few and ended up eating at Crave on Washington St. - excellent. The breakfast at the hotel the next morning, though, was underwhelming: toast, bagels, fruit, tasteless bacon and crusty scrambled eggs. On the plus side, there were cook-yourself waffles, but one waffle iron had a defective timer. The batter dispenser also didn't measure proportions, so it was a mess at the station with people overfilling the griddle and spilling batter on the counter and discarded half full cups of batter lying around. Waffles themselves were okay - kind of flat. Overall a good, average stay that could have been better with some upgrading in the bathroom and breakfast area.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your thoughts and for staying with us. We hope to see you back in the future.

"STRANGE HOTEL"

2
24/04/2016

I cannot recommend hotel. Person checking in was not friendly or helpful. Didn't smile. Had to leave hotel to go outside to get to room. Had to go down stairs and up new stairs with heavy bags. Wasn't told you can get into annex through second floor . Hotel and room layout was awkward. Room was spacious and updated but bathroom was small and awkward layout. Bedding was cheap and flimsy and brown paint on trim was dated looking. Room was on street and noisy from street and hall and neighbors. As stated in other reviews the windows at ground level were unlocked. I didn't feel safe or comfortable there and would not return. Breakfast was mediocre. Place was dark and gloomy. Could not wait to leave.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Those 6 rooms were renovated at the same time the entire hotels was completed. Sorry you did not like your stay. We try our hardest to make everyone happy.

"BEST, BEST WESTERN OF ALL I HAVE BEEN TO!"

5
24/04/2016

This place was like home to me. It was in the country and had a creek out back and this one served complimentary wine and beer and the breakfast was awesome!!! The room was beautiful and the king size bed was so comfy I slept like a baby!!!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your very nice review and we hope to see you back in the future.

"Nice hotel by a pretty river 10 minutes from Vassar"

4
23/04/2016

The hotel is a comfortable, convenient location for a trip to Vassar or Poughkeepsie. It's located on a pretty river, with comfortable rooms with windows that open so you can hear the sound of the river outside. The hotel offers complimentary drinks in the downstairs bar, which is nice. Room is not super fancy but it's clean, comfy and a good size.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We hope you will be back in the future, thank you for staying with us.

"Pretty location, solid hotel"

4
23/04/2016

This best western is a great value. Room was well appointed and clean, bed reasonably confortable. Complimentary drinks in the evening and good breakfast for no additional cost. Pretty location and views. We forgot something and they were even willing to mail it to us.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

"Beautiful location"

4
22/04/2016

Our room looked out on the river and falls--very beautiful. The hotel was comfortable, front desk staff was fabulous and the internet was good enough to stream tennis matches from Europe. The one negative was the quality of the "free" breakfast. It was almost all carbs, not healthy at all, and very uninspiring. After the first day, we went out for breakfast.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
First thank you for staying with us. As for the breakfast we try to accommodate every type of diet restriction. For low carb we offer bananas, oranges, apples, hard boiled eggs, the Greek yogurt has 8 grams of carbs, Cheerios has only 3 grams and the Chex has 4 grams. We try to make everyone's stay enjoyable.

"Good for a one night stay"

3
21/04/2016

The bed was comfortable. The room and bathroom were clean. The hotel can use some upgrading to brighten it up and renovate the bathrooms - but that being said, everything worked and I didn't feel uncomfortable there. It is a quiet and scenic location (in a residential area actually). The continental breakfast included the usual cereals, fruit, muffins, coffee, juices, waffles, toppings. The hot food offerings do need improvement - I suggest someone to make omelettes to order and drop the precooked food. Desk personnel were pleasant.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us. We are working on the breakfast to make it enjoyable for everyone.

"Average AT BEST"

3
20/04/2016

The rooms are older and not kept up that well. Breakfast was crappy, it was either wet eggs and dry sausage or frozen breakfast sandwiches, that I could make myself. It was clean. WiFi never worked for me. The walls are crazy thin, I could hear the guy in the room next to me coughing.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review. This is not our norm we take pride in our hotel. The staff is very good sorry about the breakfast I will look into who the attendant was that morning and give them a refresher on cooking the eggs and such. We hope you come bask to see that this is not the norm for our hotel.

"Easter Delight"

5
17/04/2016

This is our favorite hotel to stay for the holidays when we come to visit family. The creek is so soothing and picturesque. The staff is very helpful and accommodating. After we returned our key, our car would not start, we called triple AAA. In my nervousness, I gave the operator the wrong cell number. The travel company called the hotel and the hotel manager assisted me in my dilemma. We eventually were able to drive home. If I had to be stranded, I'm happy it was at the Best Western Hotel parking lot.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you we hope to see you back in the future.

"One Night...."

2
11/04/2016

My husband and I stayed here just one night as it was the half way point for my cousin and I to visit. The location is good and view of the falls we had from our room was nice. The added extra of the free 2 drinks at the happy hour held in the seating area off of the lobby was a bonus. Free standard fare breakfast was also included. That being said, this hotel is in drastic need of a renovation!! Carpets throughout were old and not particularly clean. The rooms are dated, the windows in the room were dirty, as was the corners and baseboard in the bathroom, and also the bathtub looked like it had been painted or something and the paint was cracked and peeling. Also, in the morning as we were downstairs having our breakfast, there was an individual that was allowed to sit there, much to the annoyance of many I might add, and blast gospel music from some sort of speaker clipped to his waist. I have never been subjected to anything remotely close to that at any other hotel I have ever stayed at in my life. Needless to say, we won't be returning.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry to see that you did not enjoy your stay. We take great pride in our hotel and it was 100% renovated at the very end of 2011. Our other guests love our hotel. I do apologize about the music at breakfast, I will let my staff know that it is okay to request a guest to turn down their music so that it does not bother other guests. We welcome you back to see that this is not our norm. Thank you for staying with us.

"Great for Vassar visits"

4
04/04/2016

I've been staying at the Inn at the Falls for the past 5 years. It's close to Vassar, Marist and the Culinary Institute. Always a comfortable stay. Complimentary drinks in the evening were appreciated.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for taking the time to write your review and for staying with us.

"Pleasant stay"

4
03/04/2016

My girlfriend and I have stayed here twice (once in February, once in March) and we enjoyed both stays. The location is modestly scenic, and if the weather's nice it's pleasant to relax on the deck. There is free Wi-Fi. There is complimentary breakfast -- decent, but with really cheap bacon. You also get the benefit of complimentary drinks from the bar during the evening. All in all, thumbs-up.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your repeat business and writing your review. We hope to see you back again in the future.

"Great place"

5
31/03/2016

We have stayed here twice, both times in s two room jacuzzi suite. This visit included a happy hour with two free drinks per guest. The common area is lovely looking over the creek and the falls. Our room had the same view. The setting is beautiful. Room was great as well. Highly recommend. Any questions just email

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us again and for writing your nice review. We hope you come back again in the summer when you can sit outside on the patio and enjoy your drinks and breakfast by the stream.

"a lovely setting"

4
22/03/2016

as expected a very nice hotel as nice as the one in los angeles from 4 years ago the "plus" offers updated rooms and bedding the lobby was pleasant and inviting the parking was somewhat limited but sufficient for our needs

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your nice review. We try to make sure every guest has a great stay.

"Best Western Inn at the Falls"

5
19/03/2016

Suites are very nice, hot tub that was clean with clean jets, comfortable bed, The staff was very helpful and friendly. Beautiful stream behind it. Nice breakfast in the morning. I would recommend this hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

"Overnighter, decent hotel: good staff"

4
14/03/2016

Stayed here this past Saturday night. The check-in was easy & pleasant with Octavia. She was very nice & helpful. Then the barteder was very nice & accommodating, can't remember her name. Handled our big party well. We had missed the breakfast the next day with the change in time, but the staff (Juliet?) was very helpful with our kids. Overall, a nice hotel in the area. the river was nice (small), but with window opened, the current was good to hear.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The entire staff would like to thank you. We all try very hard to make every stay perfect.

"Staying at The Inn - Poughkeepsie, NY"

5
11/03/2016

We ALWAYS stay here (except when it booked) - the location is perfect - it's quiet and the staff is always more than helpful - the Breakfast is amazing - many selections - and the lobby/dining area is immaculate - just like the rooms - the beds provide the best night sleep we've ever had! We've stayed at other area hotels, but The Inn is just the BEST, Best Western!!!

"I like this place"

5
08/03/2016

The only small quibble is it's 6 miles from town, but I found going New Hackensack Rd was an easier ride to and from. A cute hotel, pleasant service, spacious rooms, happy hour w/ free beer and wine, good sized breakfast, a nice location. Plus they seem to be offered on Priceline Express deals. No complaints.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are happy you enjoyed your stay. We are centrally located near all the county has to offer. We hope you come back to stay with us soon.

"Noisy Room"

3
06/03/2016

The hotel itself and staff were very nice. The bartender at the cocktail hour was super friendly and the breakfast was decent. The room was clean and the bed was comfortable. Our room was facing the road and was quite noisy. We heard the kids in the room next to us the whole night. This hotel says it is not pet friendly but it does allow dogs in a few rooms apparently because the dogs across the hall from us were barking like crazy every time they heard a door open or close... very annoying. I asked at the front desk if this was allowed and they said yes. Avoid room 103.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry that the dog was barking. We do allow pets in two of our rooms. However you would think that people who choose to travel with their pet would make sure they stay quite. Most people who travel with their small dog are very considerate of others. Other then that we are happy the rest of your stay was enjoyable.

"Great stay...if you're visiting CIA it's really close by"

5
29/02/2016

Great experience! Great service, comfortable bed and I never sleep well the first night at any hotel, and this one I got a great night of sleep. The breakfast was complete with hot, fresh entries. Coffee...amazing! The view was beautiful as well. If my daughter decides to go to the CIA my husband and I will certainly return to your hotel.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review, we have just upgraded our breakfast to include hot items. We hope your daughter decides to attends the CIA it is a great school.

"Great Best Western near Vassar"

5
22/02/2016

The Inn at the Falls is a well-run and staffed Best Western in a lovely setting, yet 5 minutes from Vassar College campus. The rooms are well-appointed and very comfortable. As a bonus, it has pet-friendly rooms!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us, we are always happy to hear how much our guests like our hotel.

"Beautiful & Quite"

5
19/02/2016

My stay was beautiful & fantastic. I have stayed at a lot of hotels and I can say this is the best one I been to. Tops all of the other ones. The structure of the hotel is beautiful in side and out. And I love that the hallways where nice and warm. And the scenery was beautiful. The room was fantastic very roomy had everything you needed, bed was comfortable loved the pillows. Also loved the shower. I wish my hot water would stay that hot. And the tub was so nice to soak in. Its was a incredible 3 day get away. The breakfast was great had a big selections good coffee all day long. The front desk staff Octavia,Judith,Kai, & Tearrance was fantastic at there job very promp, helpful and did everything with a warm welcome smile. The manager Carol is fantastic at her job she was very helpful, friendly and had a warm welcome smile to. I will defiantly be coming back and I hope next time I can stay longer but I had to come back to reality. You defiantly want to stay here if you want a quite get away and good staff.

"Just stopping on the way through..."

5
19/02/2016

Very nice, friendly staff. Checked in after a good Mexican dinner at "Margaritas". Bed was very comfortable, our room had a great view of the creek/river. Bathroom was nicely appointed but on the smaller side. Breakfast had nice selection of coffee/tea, and standard continental fare.

"Skip the breakfast area if the outside temperature is below 32 degrees"

2
15/02/2016

Reception area and hallways were very cold upon check-in (4 pm) and in the morning (8 am). It got MUCH WORSE as we went to the breakfast area-it was probably 55-58 degrees in this areas. A L L tabletops, granite shelves were FREEZING, FREEZING. Yes, I acknowledge that it was unusually cold outside but the staff should have brought in heaters. They were dressed in fleece tops/ jackets and scarfs. What impression does that give to your guests? After just about 10 minutes, hot coffee that was poured had to be microwaved to heat it up. This morning experience was VERY unpleasant. Another guest in the 200 area noted that there were no pictures on any walls in their guest room. Check in staff was making negative comments about the computer system.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry about the cold last weekend with wind chills it was -30 degrees. Because of the extreme cold the heating system had a hard time keeping the area warm. This was a problem for the entire area. We don't see temps this low so the heat works fine. As for room 200 their are pictures in that room. We hope you come back to stay with us.

"BEST Western"

4
08/02/2016

Good hotel, very accommodating staff, lovely area, I plan to come back. I enjoy using my Best Western rewards. The cocktail hour was very nice to enjoy after a long day. This will be the location I plan to return to, and seeing as my work brings me back here often, I look forward to using this establishment.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and we look forward to your return.

"DARLING HOTEL AND GREAT VALUE FOR THE MONEY"

5
31/01/2016

The BW Inn & Suites is clean, very nicely decorated, and a very friendly place. The rooms are large and the beds and pillows very comfortable. We had a darling view of a brook or stream below. I would not expect actual "water falls,' but the view is lovely. Everyone at breakfast can have a view of the stream/little river regardless of their room location. Close to everything. Extremely accommodating hotel staff. Great place!

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and we hope to see you back in the future.

"excellent stay"

5
19/01/2016

The hotel is a terrific value, nice large rooms and free breakfast and parking. nice staff as well. A large group of high school hockey players came at the same time so breakfast was crowded and somewhat short of food temporarily but the staff brought out more quickly once notified.

"Decent hotel, a bit out of the way location"

3
18/01/2016

Hotel points out that they are located by a waterfall in river - and it is - but you cannot see it from hotel. The view is walking over to busy road bridge. Room was quite acceptable. Breakfast area is a bit small. Overall an average stay. btw = why cant hotels install shower controls that are easy to figure out? I could not get the water hot enough because the darn knob was messed up. This - shower knob control - seems to be a common error in hotel to me. Why?

"Not impressed"

2
11/01/2016

Got in real late last night. 1:00AM this morning actually. The man at the desk was pleasant enough for that time of night. He checked us in and gave us room #218. The room was on the 2nd floor, the furthest room possible from the lobby which wasn't a problem but when we got to the room, the room cards wouldn't open the door. We tried each card several times and just kept seeing the red flashing light. I left everything at the door and walked the trek back to the lobby. The attendant was nowhere to be seen. I rang the bell several times and looked around and couldn't find him for at least 5 minutes. He finally came out and I told him the cards didn't work. He said they've been having problems with that room. Why give us that room if there were problems with the door!! At this point I was exhausted. He swiped the cards again and I made the long trek back to the room. The cards didn't work again! So annoying! If it was earlier, it probably wouldn't have bothered me but we needed to sleep since we were getting up at 7:00AM to catch a train. We didn't have much time to sleep as it was. The attendant did come up to make sure the door worked and he saw that it didn't. He did have another room's card keys ready in case room 218's didn't work again. That was considerate, at least. Now room 202 was clear on the other side of where we were so we trudged back wearily and tired where we finally get to the room and the attendant opens it for us. The room was clearly supposedly cleaned (beds were made, new linens). There were a few cereal (Chex) pieces on the floor near the night stand. Other small wrappers here and there. Not terrible but clearly the room wasn't the way I expected a Best Western to be. Let alone a Best Western PLUS! We got ready for bed and managed to sleep a bit. The room was cold and the bed linens were not warm. Seemed like Spring/Summer-like linens were on. Very thin blankets and bedspreads. Seemed like someone knocked on the door early in the morning, maybe to put our hotel receipt under the door? Not a very quiet room. Heard other guests in the early morning. Also, the toilet didn't flush properly. The water wouldn't flush anything away. The "full" breakfast in the morning was mediocre to say the least. We were completely spoiled at the Best Western in Victor, NY. See my review for that one! My son took a bagel and apple to go. Just a very strange set up. Noticed the waffle maker in a little alcove. No one was there to help or replenish. I didn't eat anything. We just left at 8:00am. Won't be staying there again.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We are sorry you had issues with our hotel. Everything has been reviewed with the staff and corrections have been made. We hope you come back again to see that this is not our norm, we take pride in our hotel. We want every guest t have an exceptional stay and we all work hard to succeed.

"Most different and scenic hotel in Poughkeepsie area"

4
09/01/2016

Very nice experience at this hotel. I had just a few issues which kept me from rating this excellent. I have a lot of experience staying in Pough. area and this is the place I would go back to. Far different and better than the usual chains on Rt 9. Our issues were not all that significant. We opted for a suite and it was extremely roomy and comfortable.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
We all thank you for staying with us and writing your review. We hope to see you back in the future.

"Good hotel, great value."

5
07/01/2016

Everyone was very pleasant and helpful. Plenty of parking and the room was clean and in good order. The breakfast selection was ample and included hot breakfast sandwiches, cereal, bagels, toast, and coffee and juices.

"Unique Hotel Felt More Like An Inn"

4
02/01/2016

A very unique hotel close to Marist College. The hotel had a feel of an old house or manor. The rooms were large and clean. The common area had a fireplace and a nice outdoor patio. Complimentary breakfast was also served in the common area, with hard boiled eggs, hot pockets, waffles, oatmeal, and fruit. Each guest also gets two complimentary drinks (beer and wine in the early evening. No pool though. Overall, a nice stay.

"Location was prefect for us"

5
01/01/2016

Very happy with everything. Beds could have been a little more comfortable which is one of the most important items at any place we stay. The room we received (we did not specify anything particular) would have been exactly what our profile would have requested. Spot on

"Poor Management, Unkept and Dirty"

1
29/12/2015

The location and building were great, but the interior is dirty and the manager doesn't seem to care. I booked four nights but checked out after the first. In my room were food crumbs on the bed and floor; drips of something on the doors; the tub was painted and the paint was pealing; the windows overlooking the river were filthy. The carpet in the halls and elevator looked like they had not been cleaned in some time.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry you did not like your stay, I know you told us that your bed was too hard and that is why you were leaving. We did everything to help you out. We pride ourselves on a clean hotel. Thank you for staying with us.

"Overnight trip in Poughkeepsie"

5
09/12/2015

I was in the area for an event hosted by the wine trail and stayed here with some friends. We had a great time. We were greeted by Kai, who was so sweet and gave us suggestions for dinner. The hotel has a small bar, coffee and tea (that I think they provide all day long) and the room was comfy. They provide free continental, although I didn't wake up in time to experience it. Every staff member we cam in to contact with was kind, even when we realized we needed additional towels, Kai got them for us. All in all I would stay here again. I just caught the view on the way out because it was dark when we checked in but it was nice as well. All in all good value.

"It's worth the drive"

4
28/11/2015

This hotel is located about five minutes outside of Poughkeepsie on some side roads. But it is a welcoming place, with complimentary wine and beer in the late afternoons. The rooms are spacious and the staff is helpful. It's a little noisier than you'd expect since it is out of town, but a nearby road does get some heavy traffic. Because of a dry spell, the falls just outside the hotel were more like a trickle when we stayed, but that's OK. It is a nice place to stay all the same.

"Trip to NY"

4
17/11/2015

Very satisfied with our stay. We came North for a wedding and decided to stay in the Poughkeepsie are for 2 nights prior to attending the wedding. Everything fell into place quite nicely. All in all a stress free adventure.

"Be careful which room you get - some are very noisy"

2
16/11/2015

The hotel is a bit dated, but the location next to the river & falls is nice when having breakfast. My big complaint is that the hotel fronts a busy roadway right next to a signal, so traffic is constantly slowly downed and then starting up. My room faced the road and the noise was horrific. I asked the front desk for earplugs, which should be mandatory for those rooms, and they didn't have any. Also it was two weeks since daylight savings ended and my room clock had not be changed. I probably would have given a better review if I'd gotten a different room, but when I complained and asked to be switched, they said the place was full.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am sorry you are sensitive to noise and did not sleep well. The guests in the 6 rooms facing the road are 99.9% happy and there is not enough noise to ruin a good nights sleep. The traffic light is down the road not in front of the hotel. The only time the road gets a little backed up is for very short time when people go to work and in the evening coming home. Only when school is in session. We have been sold out on a nightly bases, so moving your room was out of the question and I am sorry. We hope you come back in the future and request a water view room. Thank you for staying with us.

"Nice, quiet stay"

4
16/11/2015

This is a nice hotel in a quiet, residential area that is close to Vassar College and the Walkway Over the Hudson. Good restaurants close by. We did a girls weekend and found it just right for our needs.

"Excellent Service"

5
15/11/2015

The staff really rolls out the red carpet for you. I was very impressed with the level of service from all the staff. Coming in late at nite they were still willing to serve at the lounge. The breakfast was excellent couldn't get a better breakfast at a diner

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for all of our staff. We hope to see you back in the future.

"Good choice"

4
11/11/2015

Good choice for the money and quality. Hotel is very clean and comfort. Internet speed is fast, breakfast is good for the price you pay. Overall experience is satisfactory. Highly recommended for business and pleasure stay

"Best Western at the Falls"

3
09/11/2015

Nice hotel for the price. Rooms are a bit small but has everything you need. They have a nice cold breakfast with do it yourself waffle with all the fixings and a happy hour which was a surprise. Nice deck off side looking out to a local creek.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you

"Friendly Experience"

5
08/11/2015

We checked in after a full day exploring FDR's home as well as a very tasty meal at the Culinary Institute of America. As soon as we checked in we were told that it was about to be Happy Hour and we were given two coupons each. Perfect, we tossed our bags into our room and went to the bar area. The wine and beers offered were just ok but when my wife asked for a Johnny Walker and was told it was $5 she said yes and got an amazing pour and she was so happy. The bartender was a lovely young lady who was fun to talk to. After our drinks we walked to a restaurant the hotel recommended and we were happy with that too. Our rooms were nice sized and the beds were comfortable. That is what we wanted and were totally happy with our choice of this hotel. In the morning, our breakfast has good. Nothing special about it but then we were prepared by what we read and it was filling. If you are back that way again we would definitely stay here again.

"Great weekend accommodations at this hotel"

4
02/11/2015

Booked three rooms for six adults this past weekend at the Best Wester PLUS. The location was ideal as Storm King, Dia Beacon and the Bridge Walkway were on our itinerary and this hotel was not far away. The rooms with two queen beds are large. The suite even had a jacuzzi tub. And the living room was ideal for meet ups with everyone. The hotel is situated on a creek , which provides a nice setting and view. The lobby also serves as the breakfast room and bar and has a communal tv and fireplace. Octavia at the front desk was accommodating and pleasant and went out of her way to assist us when needed. The free wifi was a great amenity. The tv service on all three rooms was blurry...but as we had lots to do was not necessary. Would definitely recommend this hotel.

"Not bad and inexpensive"

3
02/11/2015

Stayed here for a night and was quite surprised at the size of our room. It had a living room area and a bedroom with one King size bed. The bathroom also had a hot tub but I didn't get a chance to use it. I will say that the shower is quite large but be careful, it's really slippery. Seriously, hold on to those rails. Oh and while this hotel says it's pet friendly, you cannot leave you pet in your room unattended. They make you sign a form where they can charge you $400 if you don't comply to that. Oh and my TV reception was fuzzy... and that was for both tv's (yes you get 2 tv's)

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us. Pets are welcome in our pet friendly rooms only. For the safety of our staff incase of an emergency and they have to enter a room they should not have to worry about the dog being scared in a strange place. This is why the pets can not be left alone in the room.

"Sleeping INN Poughkeepsie"

4
01/11/2015

Very satisfied. No complaints. Certainly provided the ammentities necessary for a comfortable stay. Was looking for the Best Western brand, which is limited in choices in the Poughkeepsie and surrounding area.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us.

"Good Hotel , NIce Views, Convenient Location"

5
31/10/2015

We stayed at this hotel whole visiting Hyde Park. Our standard room with 2 queen beds was a good size. The rate for the room was very reasonable . We enjoyed the happy hour and the breakfast. There is a pretty balcony outside the breakfast room.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review

"Interesting hotel nice setting"

3
31/10/2015

Easy checkin. Comfortable updated room. We were on the highway side and did have road noise. Didn't bother me but my wife was initially unhappy. Comfortable beds. Internet fast enough for Netflix. Breakfast better than expected. Waffles, instant oatmeal, microwaveable breakfast sandwiches and assortment of usual items. Hotel sits along a creek. Good place for the price.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for writing your review and staying with us

"Nice weekend stay"

3
30/10/2015

This hotel is situated on a beautiful creek. It is tucked away, but we liked that as we were looking for something quiet. The room was clean, although a little small. We had trouble with placement for suitcases for two adults and two teens. The front office staff did not seem very professional. I had trouble getting someone to pick up when I called in the evenings. Also, the morning of checkout the front desk gal was smoking outside within a couple of feet of the front door, chatting with some friends. I had to walk through the smoke to stand at an empty desk. She handed over her cigarette to a friend and ran in. I thought this was very unprofessional. We did get a great military rate for the room and the continental breakfast was adequate, so I guess I shouldn't complain. In the evening they have complimentary wine in the lounge. I was very surprised by this and we did take advantage. Overall this is a good place to stay, just not pleased with the professionalism of the staff.

"Nice views, nice hotel"

5
27/10/2015

I traveled to the area on business and try to stay at the Best Western when I can. The staff was great, as were the amenities. The room was clean and comfortable. Very happy with the hotel and will be back.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you, we hope to see you soon.

"So Many Things Wrong, water, sewer smells, black grout..."

1
26/10/2015

This hotel is SERIOUSLY in need of MAJOR renovation. The grout in the shower was black around the faucet, very poorly applied after apparent repairs in the area; rust stains were "dripping" from hold bar in tub (I have photos); heavy coats of paint were chipped on doors and mouldings (who does this anymore? by the time a hotel needs a coat of paint, most are remodeled, you almost never see paint chips anywhere anymore!), The room was dingy, dark, and unwelcoming, to say the least. The bedspread was wrinkled badly as if piled on the floor in a corner for days.The welcome area was dark and old-fashioned. How it got the totally misleading "plus" designation is beyond imagination. MOST WORRISOME was a POSTED WATER CAUTION from the city. As a result, I did not shower, wash my hands, or brush my teeth in fear of contamination. The person at the desk tried to "reassure" us by saying she drank a glass and "nothing happened." There was also a sewer smell in the hall and an even stronger one in the parking lot. We would have left immediately but I knew from previous calls there were no rooms available elsewhere. To be sure, I called two more hotels to no avail.As a result, we slept and left immediately, afraid also to eat anything not prepackaged in the free breakfast. Both employees were seen in full view the evening before alongside the driveway, smoking, (and watching us watching them, as if feeling guilty) when they should have been on duty. It was most certainly the worst night of our trip, and to pay $200 for it is beyond belief, when we stayed at BRAND NEW similar type hotels for less.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
The water has a slight elevation of salt and the town requests that we let guests know. The water is tested and monitored by the Health Department and is perfectly safe to drink and shower in. I have taken your review very seriously and have made the corrections. Sorry you felt that your experience was terrible. Most of our guests find the hotel charming and enjoy their stay and return when they are back in town. Thank you for staying with us.

"Really Nice"

4
24/10/2015

It was much better than expected, Even if there wasn't a restaurant in the hotel, the breakfast was ok, there was a bar and the bedroom was bigger than expected. The employees were really nice, helpful, happy and friendly.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for staying with us and for writing your review.

"Reasonable hotel by the river"

3
20/10/2015

Nice property by the river. Rooms were large and had everything you needed. Room seemed a little unclean and found droppings of some kind on the carpet. The outdoor terrace overlooking the river was nice as was watching the bird life. On the outskirts of Poughkeepsie so not really close to anything, more of a rural/country area. Breakfast was alright but nothing outstanding. They did offer complimentary drinks in the afternoon which was pleasant. Was generally very quiet throughout.

"Good Hotel"

4
18/10/2015

The hotel is very nice, rooms are comfortable and it is quiet. The breakfast is not great, but adequate of you are in a hurry. If you are not in a hurry, there are options close buy. Staff is very nice.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
Thank you for your review and for staying with us.

"Elaine"

5
18/10/2015

We really enjoyed the hotel because it was quiet without a pool or children. The cocktail hour was great, too. It was in a quiet residential area . The staff was very helpful. The breakfast selection was very good.

"Spooky inside and out"

2
17/10/2015

Was recently some other private facility. The parking is not good. The close neighborhood a bit dicey, even though you have Vassar near by. But truly spooky was water supply not acceptable, by health department, and they hide the notice on it. Do not use water in room, if you specifically ask about it they say "Well yes, but you can carry a cup to the 3rd floor gym and fill it up there", really. The check attendant was yawning from early afternoon to late everytime we passed the greeting desk. The carpet in the room needs replacement immediately and we found an airsickness bag from Delta in the room. The bed was a recent replacement so it was ok for sleep. Found dirty extra pillow in closet. Housekeeping needs help.

Carol R, General Manager at BEST WESTERN PLUS The Inn & Suites At the Falls, responded to this review
I am so sorry you found these issues as these are not our norm. We hope you come back in the future, so you can see for yourself. Thank you for staying with us.

"visit back home"

5
17/10/2015

I've stay at a few hotels in the area have found this one the best that I've stayed at. Will stay again. They had breakfast and a manager greet at 5.30pm where they offered beer wine and soda just overall clean and friendly hotel

"Very good Vassar College hotel option"

4
05/10/2015

The Inn at the Falls offers very comfortable rooms in a quiet setting close to Vassar College. The staff is terrific and the service very good. As a bonus, it is one of the few hotels that accept pets!

"Historic Building Reinvented as a hotel"

3
04/10/2015

This is a very old building that has been through many iterations since the early 20th century when it was built. It has had additions built on it and has recently become a Best Western Hotel. Due to the lack of rain this year the falls portion has just become a trickle of water behind the building. There is a nice patio in the rear of the breakfast room that also serves beer and wine in the afternoon. The free breakfast is OK and has much more that a continental breakfast. Loads of free parking. Hotel staff is friendly and helpful. Restaurants are a short drive from the hotel in Poughkeepsie and Hyde Park. A little drive to all the FDR historical sights and the Culinary Institute of America but dooable in twenty minutes.

"Overpriced hotel, underwhelming facility"

3
03/10/2015

Although the hotel is very attractive from the outside, in a nice wooded setting, it suffers from a number of major drawbacks. First, it is not conveniently located. It isn't near a major highway or the center of the city. It's a bit of a drive from the hotel to other places we wanted to see in the area. Second, although the room was large and comfortable, the walls are very thin and we could hear everything going on in the adjacent room. Third, the bathroom space is quite limited, with no counter area for toiletries. And finally, the breakfast offerings were very limited. The only hot item was do it yourself waffles, and the refrigerator case offered prepackaged Jimmy Dean sausage sandwiches. There also aren't many tables in the breakfast room - on a busier day it would have been hard to find seating. This isn't what I expect for $172 a night, compared to not much more than $100 that we paid for similar hotels in other cities on this trip.

"Clean, welcoming and affordable home base"

4
02/10/2015

We chose this hotel as a halfway point for a family reunion. The staff were very welcoming and the rooms were clean. The view of the river was beautiful, but there really is no path that is walkable. Some of the photos are deceiving(ie. the lounge/bar is also the breakfast room- so not as big as it appears, the fitness room barely fit our party of 4 but the equipment was quality stuff and it had a view of the water). The staff were really what made the place feel like home and my group enjoyed the complimentary Happy hour while we played a game at one of the tables. I would stay here again if I am in the area. The beds were comfortable, the breakfast was acceptable and the common areas were friendly. Just don't expect the luxurious lounge and bar that the photo suggests.

"Wonderful location"

3
02/10/2015

This hotel is located on a lovely spot with view on the river. It looks nice. We arrived and got an upgrade to a suite so that was very nice. The room was big and beautiful. Only in my opinion it was not as clean as it should have been. The staff was friendly, the breakfast room was nice only the breakfast itself was limited. I missed for example fresh juice and natural flavoured yoghurt.