Best Western Plus The Inn & Suites at the Falls

As I opened the door to my room, I was hit in the face with a heavy humid dirty locker room odor. The greasy glare in the window revealed two handprints on the smeary glass. I turned on the very old sputtering AC unit and the room slowly cooled, but the humidity in the room never really went down. This is an old hotel with banged up furniture, cracked stained lampshades, creaky beds and old carpet. Bathroom ceiling had a large chip of paint hanging and it was dotted with black mold spots. My bath towel had a brown rust stain. Pillows have a plastic-y crunch. Bathroom door would not click shut. I found the staff to be friendly and pleasant. On day two housekeeping kindly replaced our towels, but had run out of washcloths and hand towels, so we only received two bath towels and a bath mat.

Property is not well maintained (lobby elevator door would not close properly). Dirty carpet in room (our sock feet became black). Mildew on bathroom ceiling above shower. Thin sheets, no mattress cover. Holes in fitted sheet. Breakfast very minimal, was not available at posted time (affected some of the customers needing to leave for work). Uncaring staff. Don't understand how they are keeping the Best Western status, much less the Plus status with Best Western.

not clean and old..needs remodeling

This is the second time we've stayed there and both times it's been a delight. We stayed 6 days in a suite overlooking the falls. While admittedly, it's a little dated, it's clean and comfortable. The staff is always friendly and accommodating. There's coffee 24/7 and breakfast for several hours in morning. This included a nice selection of fresh fruit of apples, bananas and oranges. There was also hot and cold cereals, a variety of pastries, toast, bagels, butter, jam, cream cheese, eggs, bacon, sausage, juice, milk tea, coffee and waffles!! I think I've left a few things out, but that's ok. There are a variety of restaurants nearby, but we spent most of our time visiting family and eating with them. In any event, it's budge friendly, has a great atmosphere and we had a great time there.

The front desk clerk was a small indian lady. Super sweet super accommodating to me arriving early. I did have to pay a small fee for the early arrival, i thought it was cool had that option. i was upgraded also to a water view room looking over a gorgeous river. Long story short i would stay again an d also a Great family property

Stayed at this location on Christmas. Came home from my daughters to find the upstairs emergency door propped open. This door was right next to my room. Called front desk. Only one person on and she couldn't leave desk to check for any security issues. I asked if she had cameras to monitor hallways and she said cameras were on and locked in manager's office so she has no access to them. I complained to Best Western and received no apology from hotel. Manager said the housekeeping staff sometimes props open the emergency door and then forgets to close it. I feel this is a safety and security issue especially when traveling alone. I would not feel comfortable staying there again.

Hostess was not helpful the gentleman was great could have been cleaner. Location was good and liked the back deck and river view. There is no lounge

Lobby/breakfast area and location were nice but nice ends there. Room was old and smelly. Curtains ripped, stained lamp shades, coffee maker was broken. 2 sets of thin towels for a 3 night stay and room was never serviced. There is no bar/lounge as stated in the hotel description. An exterminator was in the hall by our room with a Manager who was telling the housekeeper to go home, touch nothing, put her clothes in the wash and take a shower. We later saw the exterminator in the parking lot and asked him if we should be concerned and he said he wasn't at liberty to say because he signed a contract (Not exactly reassuring us). We spent the least amount of time possible in that room it was so dismal and depressing. The reservation was non-cancelable or we would have checked out sooner

Hubby and I were planning a lovely weekend getaway while attending a relative's birthday party. We were excited to find this property and didn't mind the cost, as it seemed to have some suites, extra amenities, plus views of a river and falls. What we got for a ridiculously high price was the opposite of what we had hoped for. Our car and the handicapped spot were right beside a set of stairs. Our lodging was not even in the main building. The young man at the front desk, carried in our luggage and dropped it in front of the room door before we could inspect the facility. The "suite" (room 101), was dingy, dark, and small. Since we arrived late after a long drive, we were not really able to do much but get some rest. Our location was beside some electrical type doors and the room had a lovely view of two intersecting roads and a tree. The closet doors were broken, we had to disable a flashing, broken phone, the doors creaked, and there was a tiny weird bathroom. Hubby suggested this was reminiscent of an old dorm room. The furnishings were dated and there wasn't much in the way of amenities which one would expect in any hotel (soaps, towels (2), etc). Our room was not made up on the second night and when I inquired at the desk, I was told that they don't do that unless the sign is out. "What sign?" I asked...there wasn't one. Because the experience was so bad, we did not even seek out the pool or any other places in the hotel that we might have enjoyed. We just wanted to leave asap. Except for a friendly staff, and an ok very basic breakfast, this hotel in our opinion has no redeeming qualities and is certainly not worth the obscene cost.

There aren't too many hotels in the area and we usually book BW when we can and we did. This is a tired hotel, in need of a deep cleaning, exterior windows are filthy, the AC units did not cool room adequality, lumpy pillows, water pressure was poor and room furnishings were banged up. The building is confusing with no signs for check in spot. They cheap out on breakfast compared to other BW's we have been to one or two small cereal boxes, no pastries, or individual yogurts. The wifi was excellent as were the TV channels, parking was good too. We usually go BW vs the next tier down like a quality inn, and for $200+ a night it was way too much for what we rec'd. If you are visiting Vassar or Hyde Park look else where.

The hotel is located near a small river, very easy to drive to. The rooms are clean and we appreciate our room as quiet! Stayed for one night. Parking is very good. Check-in and out is very efficient and enjoyed our pleasant and restful sleep!

Great hotel, good amenities, friendly personnel especially Prem Patel who goes out of her way to make hotel guests happy .

Stayed here twice in the last couple of years. The first time was mediocre for a variety of reasons. The second time, I figured we'd give'em another chance but the same old problems resurfaced plus some new ones to boot. The bottom line: mgmt doesn't seem willing to put in the work or money to bring this property up the level that one expects from a BW Plus. This is close to one of the worst BW's I've stayed at. The good: front desk staff were exceedingly nice and apologetic for all the issues offering complementary water. But.... Room wasn't ready until 8:30pm and points were offered but never given so far as I could tell. A/C works poorly, the room was humid the whole time there. I tried various setting without any improvement. Breakfast was weak at best. Few if any protein options, the best I could come up with was PB&J toast. The exercise room is a disaster though they stock it with water bottles. The treadmill would start and stop at different speeds without warning making it dangerous. I almost fell off when trying to stop it to get off. The bike was barely usable with the handle bars folding forward from loose bolts (dunno exactly the issue). Neither had any signs or indication that they were broken. The elliptical trainer was adequate and got the job done. Brought up the issues to front desk and all i got was that there were plans to upgrade the equipment. In the meantime, watch out that equipment is likely to cause injury. So while I tend to be easy on most hotels, giving them the benefit of the doubt, we won't be going back even if it's half price. Seriously, look elsewhere.

Terrific location Wonderful breakfast area with patio that overlooks the creek.Breakfast area and rooms very clean Room size good Park like setting EV charger was a huge plus! Quiet location conventiently located just outside of downtown Highly recommend

We were greeted and checked in by a lovely and helpful front desk manager. She was kind and accommodating to our request, and we had a lovely room overlooking the river and falls. The beds were comfortable with 4 pillows each and there were working blackout drapes to keep the room cozy and dark in the morning. The hot breakfast was good with scrambled eggs and sausage and there was a waffle maker, breads, fresh fruit, and assorted cereals. The biggest win for me was the beverage bar with an assortment of coffee and tea options ( including decaf tea bags) and ‘dedicated' hot water! For a purist tea drinker like myself, it's very important that I'm not drinking hot water out of a container that has previously held coffee, because I can taste it. This hot water dispenser was pure, unadulterated hot water. Overall this facility and its staff are top-notch!

We had a king suite overlooking the Wappinger Creek. Very accommodating room with a jacuzzi. I found this motel to be very peaceful. Meaning off the beaten path and not in the center of Poughkeepsie but most things within 15 minutes. Not a high traffic area which was nice. I found the breakfast to be adequate, nothing special. They offered a variety of cereals, juices, breads, eggs and bacon. If you want a motel that is not on the main strip, then this motel for you

Booked our room for a price and joined the rewards program to get a discount. When we got there, it was way more than what we booked it as. The woman at the counter pulled a bait and switch on us. We were so tired from our long drive, we gave up reasoning with her. The stairs going up to our room was filthy and looked like it hadn't been cleaned or vacuumed in a long time. There were beverage drip marks on the wood. Our room was disgusting!!! Gross stains on the carpet. Sticky counters in the room. Mold on the wall and carpet in the corner. The wall near the window had crumbling plaster falling off. The furniture was so old and in poor condition. The smoke detector on the ceiling was hanging down. The carbon monoxide detector was falling off the wall. The bathroom counter was scratched up wood, with paint chipped all over it. The lamps were scratched all over. The lamp shade had dried blood on it. We were afraid to touch anything. We went out and bought a can of Lysol. There were large bugs crawling on my coffee cup. Yikes!!! The breakfast was sub par, with no hot water for tea, machines not working. The tables were dirty and we asked ours to be wiped down. The sign out front should have been an indicator as to what a dump this place was. The sign was cracked with tape over it, the tape looked like it had been there for a long time; as it was peeled off and falling off the broken plastic sign saying Best Western. We didn't notice until the next morning in the daylight. I took pictures of all listed above for evidence if asked for proof. I'm reaching out to Best Western Corporate to tell them about this place. Definitely not what I expected from this hotel chain. Shame on them!! Gross!!

I had a really great stay at this Best Western! Maggie and staff are very helpful and welcoming! The hotel is near a creek, which is beautiful to see especially from the common area and the gym . As for the room well it was exactly as I was expecting it to be large, clean and comfortable. I highly recommend staying here at this hotel!

Room was very clean, smelled fresh upon entering. Room had a tub which was an unexpected surprise. Large flatscreen, TV and air conditioning and heat in the room all made the room very comfortable and very homey. Very glad I decided to stay here and not somewhere else.

We were lucky to be upgraded on arrival to a room with a view! (Sorry I didn't take a photo.) All staff so pleasant, courteous, helpful. The breakfast bar had many options, and a great coffee machine, my cafe mocha was delicious. Convenient for visiting FDR Presidential Library & Museum, Val-Kill, Culinary Institute of America. We stayed for two nights and I will definitely be coming back!

Quiet location but strong mold smell in room Breakfast was ok Parking ok Shower water pressure was very low Price was quite high but hotel is quite old. Smell in our room was so strong that we had trouble in breathing I was not happy about price performace of this hotel

The management, who we interacted with several times over five days, was very accommodating. The breakfast area was very clean and bright, overlooking the river. We had a king room with a jetted tub - that was so stained with mineral deposits it looked infectious. Floor of the very roomy shower was slippery to the point of being dangerous. The floor in our sitting room was so uneven that the drawers in the bureau would not stay closed. Bed and heating/cooling comfortable.

1st time visiting Hyde Park location and I booked mostly because of the pictures on line. I was shocked & disappointed when I arrived. I noticed all of the windows leading to the front desk were really filthy and the cement stairs were chipped badly, bags of garbage and dirty linens laying near the front door. I checked in but noticed how hot it was in the lobby, the front desk said the air was working in the rooms. It was very humid in the lobby. As I walked down the hallway, I noticed it was very humid and the windows were dirty and buggy inside and out. I noticed cobwebs on the ceiling with a few large bugs. I was very disappointed in my king water view room. The carpet felt moist and dewy, both pieces of Funiture were stained (I brought a sheet to sit on the couch). the bathroom was outdated with the large tub had bright white calk all around it. The sink faucet leaked, 2 waste cans were rusty and gross. The shower drainage was loose and tiny gnats were flying around. the drain must have been a dirty drain so I informed the mgr he needed to pour bleach down the drain, but not when I am there. Everything in the room was just gross and falling apart. the lamps, the furniture, the whole thing. They informed me they are going to renovate in Nov but that isn't an excuse as to why no one cleans during the day at all. First hotel I have stayed at that you don't see anyone around cleaning. I would have loved to have power washed the windows on the outside of the building. It is such a shame that this place looks like it does. They need to have some basic cleaning done before they should charge the prices they do. it isn't worth the money at all. The only good thing was the porch you can sit on over the wappinger creek. that was about it. the breakfast was basic and the eggs were over cooked and dry. They seem to want to try but they need to try harder. I think people are afraid to speak up and complain!!

The setting is serene and clean but not “sterile”. Staff is accommodating and friendly. Other visitors were quite interesting…perhaps because of its unique historical element, seclusion of its creek views, waterfalls and birds. We saw a heron, geese, ducks and ducklings, in plain view. Pet friendly, we also met bikers touring the rail trail, retirees visiting friends, curious tourists who were surprised by the area. Spacious rooms, too!

Very scenic secluded hotel. A little bit out of the way, but worth it. It was very clean with nice sitting areas. It felt naturistic with large picture windows. The air conditioner worked very well compared to most Bets Westerns. We would go again.

Years ago, this was built as a luxury bed-and-breakfast inn, Sadly, that time has long since passed. It was average for a best western.

If you have questions, they have answers. The location of the Inn is close to the local airport, train, and bus stations. Also, it is close to the shopping centers, Library, and Golf course.

Nice small hotel with a friendly staff, rooms were nice and clean. The waffles for breakfast were a little off but other than that it was good. I would recommend it for an overnight stay but that would be it since there isn't much to do around there. We went for a sweet sixteen party.

The hotel is clean and well maintained and along a beautiful creek. Breakfast was good. The price of the hotel was very high. The desk staff was unfriendly, arrogant, unresponsive and made people wait unnecessarily during check-in and check-out.

The check in process was smooth. The room has a view of the rapids on a small creek/river, literally, right outside your window. Our only disappointment was the unfortunate fact that we only stayed for one night. Breakfast was average fof the price. ?

Outdated establishment, fairly well maintained. Located next to a peaceful water stream. Dogs allowed. Breakfast basic and stations a little scattered. Room ok. Service good.

Pretty nice breakfast was good and hotel was in nice location. Staff is helpful. Will visit once again when I get around the area

Very rich breakfast, and employees with excellent attention, the location perfect ,is I would definitely return to this location, very clean and adequate attention, my stay was for 4 days which I enjoyed a lot, I would return, I loved the place.

The moment I arrived, I was greeted with warmth and professionalism by the hotel staff. The check-in process was smooth and efficient, and I was impressed by the attention to detail in ensuring all my preferences were met. The room itself was spacious, elegantly furnished, and impeccably clean. The bed was incredibly comfortable, providing a restful night's sleep after a long day of travel. The amenities provided were top-notch, and I appreciated the little touches such as complimentary toiletries and a well-stocked minibar. Throughout my stay, I was continually impressed by the level of service provided by the hotel staff. Whether it was arranging transportation, making restaurant recommendations, or simply ensuring my comfort, they went above and beyond to ensure I had a pleasant stay.

The staff was polite, but this is a motel with a nice stream view. A lot of work needs to be done on so many levels to this place for it to be a plus. If they do the work, then it may have potential but as for me not my cup of tea.

Perfect location for our travels / in a quiet residential area. Room was ok (clean), but a number of worn / broken items. Used by a lot of contractors, so expect that type of transient traffic and trucks. Cargepoint available on-site too

Reddy was really supportive and gave us the complete attention we deserve. Also thinking about having my daughter's sweet 16 here. Mary and Donald McKee the room was nice and clean it smelled great. Definitely will recommend my family to come here from out of town and my friends.

Inn is secluded and has pretty views. Rated are usually lower than most other motels. Rooms are spacious and clean. Breakfast buffet is limited, but plentiful. Pets are allowed, for an extra fee. Outside restaurants are several miles away. Vending machines would help this problem.

We could not shower for the two days we were there because the shower above us leaked into ours. We told the front desk the first night, they said they fixed it. But they didn't. Then when we said the shower still leaked on us our second day, they said we "lied". Yet we could see and hear the leak. We could feel the wetness of the ceiling....

Stayed our nights at the Best Western Chieftain Inn. It was very nice with very comfortable beds. Very nice place that had a wonderful breakfast waffles, eggs, sausage, fried potatoes with lots of other choices. Staff was very helpful and friendly. Would stay there again. Had a great Mexican dinner at El Patron just across the river. It's our favorite restaurant. Three in Eastern Washington.

Nice location for us, a quiet area (other than road noise). A bit expensive for a budget hotel. Breakfast was not pleasant. Room chair was broken, but no maintenance available. Internet is good, when it's up

As I stated before its the little details that make the difference between a great place and a good place. This hotel could have been rated higher but the small details prevented me from doing so. For the pros-It was very clean which is important to me. The location is great right next to a river with a small deck overlooking it which gave us a nice place to sit and relax. The beds were comfortable with plenty of pillows. The room was spacious and all the furnishings and equipment were in good working order. The price was very reasonable. The cons-We arrived on a warm afternoon there was no air conditioning in any of the public spaces and the halls and reception area were uncomfortably warm and stuffy. When we got to the room it was stifling as the air conditioning was not on in there either. I immediately turned it on and we left to get dinner hoping that the air conditioning would cool off the room while we were out. I noticed a musty smell coming from the air conditioning unit when I turned it on and I hoped it would dissipate while we were gone. Unfortunately the musty smell did not disappear completely but it did get better and the room was much more comfortable when we returned. While the room was spacious and the beds comfortable the furnishings and décor were very dated and made the room appear dingy and dark. Breakfast was supposed to start at 6:30 but when we came down to get it the only thing that was available was coffee. It took about 15 more minutes to get the rest of the breakfast offerings out and available. Since we were pressed for time this made a big difference to us, especially when I had called in advance and had been told breakfast started at 6:00. The coffee was terrible, it was a machine that made one cup at a time (not a Keurig) and it was just not good. They had another machine that supposedly made cappuccinos and fancy coffee drinks but they were terrible also. Next time I would try the small coffee maker in the room that appeared to be a Keurig style machine. The hotel is in an area that has poor cell phone service. While this is not the hotel's fault it should be noted since it's hard to get reception if you plan to use Waze or Google maps for navigation. The final con was that when I went to check out and asked for a copy of the bill I was told that their printer was not working and they would email me the bill. I have not received it as of this posting. None of these cons would keep me from returning for another short stay but they did make the difference in my giving this hotel a higher rating.

Run run from this place what mess here stay here July 1st worst stay ever at a best western over billed try to call the Manger 3 times he never called back what a hole there run from this place the this place and the staff is bad I would rather sleep in my car then there what a hole

The hotel is in a nice area, close to everything you need. The breakfast is good, the housekeeping is good, the front desk is good. The price is a bit high on the weekends, but other than that, well worth it.

We stayed 2 nights here. It appears they are trying to update this location, which it truly needs, but doubtful I'd stay here again. So many things lacking: Just 2 towels for the 2 of us for 2 nights (I would have liked one to wrap my hair in). No screens on the windows, so you can't open them to enjoy fresh air. The (OLD) windows weren't locked. The breakfast was lame & spread out. Didn't know about the beverage closet until the 2nd morning. I have a feeling this was a temporary location, but still it could have been a bit more organized. The advertisements were over a month expired (the little "tent" things, regarding the "current" promotions for Best Western). No box of tissues in the room. And the AWKWARD layout of the bathroom. The door barely clears the toilet seat. Just in general, not a comfortable stay. Maybe with some updates, it'd be better, but right now, it's not for me.

This was our first time staying in this Best Western hotel. It was surprise for us with the location, this being near the "Wappinger's river" We practically could hear the falls by our window! The room was smaller than what we are used to, but it was comfortable with king sized bed, ample armchair and functioning amenities with it! We had very good and restful sleep! It was easy to find with our GPS! As we could use some electricity for our car, we found it confusing to use the charging station! The service at the front lobby was very nice and the cleaning staff was very good! The breakfast room was under construction, wish we had our breakfast proper? We would recommend staying here again in the next trip! Thanks!

Oretha and Will and Daniel are exceptional and provide customer service that is unsurpassed. We had to switch rooms during our stay and with a cancellation at the last minute, switching the reservation to the same room for both nights was a huge help. Oretha unraveled billing questions that followed. Thank you so much!

The GM and entire staff make you feel at home. They make you feel like a friend not just another guest. Beds are comfortable, rooms clean as well as hotel extremly in good order and well run total staff. The Best , Best Western I have stayed at!, quiet and quant location!

My wife and I booked two nights for a little birthday weekend getaway and we couldn't have been happier with our stay! The suite was spacious, clean and very modern. We LOVED the bed, which was like sleeping on clouds and complimented wonderfully by the softest sheets and fluffy comforter. The fitness center was great too and provided everything I needed for a quick workout before dinner. We also loved the complimentary breakfast buffet each morning, which had a lot of options. We especially loved the waffles and Ellis Coffee! OMG, it was the best coffee I have ever had in a hotel and I can assure you I will be buying some online for my home. Lastly, I want to make a special mention of the Best Western staff, that was absolutely FANTASTIC! We stay in a lot of hotels and I can honestly say with certainty that this was the BEST customer service we have experienced in a very long time. Everyone was very friendly, attentive and helpful and they all went out of their way to ensure things were up to par. We were called shortly after checking in to see if we were happy with our room. Then each morning, someone asked how our stay was going. We were even accommodated a second floor suite upon check-in, which was perfect. And an FYI, The hotel is conveniently located around many restaurants within walking distance, a Regal Cinema and plenty of stores within a short drive. If you want a dynamite dinner, go to Double O Grill 12 minutes up the road in Wappingers Falls. DELICIOUS! Get the Skirt Steak and add the Peppercorn crusting - OMG. Book your stay, you won't be disappointed. I know we will DEFINITELY be back!

We enjoyed the location. The staff was super friendly and helpful. We enjoyed being in a community. There was a babbling brook that the hotel overlooked. It was great that the hotel welcomed dogs. I really needed cream with my coffee.

I stayed here once before and rated 4 stars, this time I'm giving it 3. Although the staff are continually cleaning and vacuuming the carpet seems dirty. Maybe a deeper clean necessary. Broken sidewalks out front just give it a neglected look. Windows throughout are filthy; you can barely make out the river through the windows in the breakfast area. Walls are paper thin, so be prepared with ear plugs. Fortunately our neighbor quieted down at a reasonable hour, but the walls are thin enough you can hear someone talking on their cell at a normal volume. There was coffee spilled behind the light fixture in our room and a bulb out; I should have reported and forgot. Breakfast is the usual boring stuff, adequate. Sheets and towels are low quality but clean. All staff were very helpful and kind. I'd stay there again, with low expectations. Price is high for the value.

The service of all employees at this establishment were friendly and most helpful. The buffet for breakfast was clean and spacious. The food was delicious with a nice variety. The terrace was a plus to sit and observe nature on the brook.

I was on a trip to the east coast on a motorcycle. I was riding through rain and was cold and tired and stopped at the hotel for the night. To my surprise I accidentally made the reservation for the wrong day. The hotel clerk was very understanding canceled my wrong reservation and got me a room for that night no questions asked. I was very relieved and he made everything work out

Utterly disgusting. Lancaster Va. After you get pass the roaches, I almost slipped several times from the water leak in the bathroom. I had to use my towels to soak up the water and go across the road to Walmart to purchase roach spray and lysol. The carpet by ac was soaking wet and they didn't come to change garbage at all! No staff on site and very unclean. I never unpacked my bags.

Worst possible hotel. The price is not worth the stay. Dirty room. Clogged shower drain. Breakfast was mediocre. Milk was expired by at least 3 weeks. Stay somewhere else. Photos do NOT match the actual place.

The price in my opinion was no bargain. The Hotel is not easy to locate. Unloading my car I tripped on the curb and injured both my knees and legs plus an elbow. We got there at 2PM and were no rooms were ready. The hotel Mgr. took a accident report but offered no renumeration for the injuries I received. If I could attach pictures you would see how bad the curb area is. This needs to be fixed!!!

We almost passed the Best Western as it blends in with the rest of the nice city of Poughkeepsie NY. At night it so quiet as it is next to a river and constructed of brick. Nicest Best Western I have stayed at in a long time.

All the staff are super friendly, but that doesn't make up for the disgusting rooms and the uncomfortable bed. I was in a nonsmoking room and yet the room smelled like an ash tray. Outdated hotel that needs a lot of love and. Staff was great. I didn't really see the falls but I also wasn't looking for them.

The staff is amazing. We were upset we didn't get early checkin But we realized the staff was short and they did all they could Great experience !!! Breakfast was so good! Food was nice and hot so was the coffee Great time

Hotel is worn out. Don't bother paying for a view of the falls. Management has let overgrowth overtake view and all you see is overgrown weeds. Our ceiling had a leak prior to our arrival. Mgt, saved money by only painting the leak area not whole ceiling. Furthermore on a hot July weekend BOTH the ice machine and soda machine were out of order. Ridiculous. Do not stay here.

This hotel has the potential to offer a comfortable stay for a family. However, it is in terrible disrepair!! The air conditioning in the main lobby was broken, there was no pressure in the shower, ice machine not working, vending machine broken, spills on the entry drive and walk way, and general musty smell in the lobby. The desk clerk and other help were friendly and tried to do their best. The room was clean and the AC worked. This hotel does not meet the 3 stars given and not the quality of a BW Plus!! Rather disappointing.

I was so surprised that there was no cell service in the rooms. Then more shocked that the desk person stated it was "due to the very thick bricks" But had zero thoughts to resolve. And my internet was very poor too

We live nearby and our well unexpectedly broke on Monday, leaving us without running water for 3 days. It was such a relief to find an affordable family-sized suite at Best western on short notice. We booked the two king loft suite - kids loved sleeping in the loft and there was plenty of space for everyone. Everything in the room was clean and in good condition. My only suggestion would be to improve the coffee offering (the pods provided did not fit in the coffee pot) and add a blender to the kitchen set-up. Thanks for a great and easy stay!

We have never stayed at a Best Western until today. We were pleasantly surprised! The suite was completely renovated, spotlessly cleaned with plenty of room for us and our dog. Front desk was warm, welcoming and efficient. The buffet breakfast in the morning was exceptional! Highly recommend!

Over priced. No amenities for the cost. Coffee sucked. Jacuzzi tub was chipped and didn't look nice. No bar on site even though it was listed in the description. I reserved a block of 10 rooms for my wedding and it took nearly two weeks to accomplish that because of the ridiculous process.

This hotel is nestled in the scenic part of upstate. It borders a beautiful creek. The property was once an Inn prior to Best Western. There is not a lot around it. The scenery is beautiful. We ate dinner prior to arriving at hotel. Breakfast looked appealing but we needed to get on the road. The gym was clean and people were using it, but we were on mini vacation. Exercise outdoors this weekend. The surroundings were very quiet, nestled in residential neighborhood. We stopped at local gas station. There was an Italian restaurant nearby and a Dunkin' Donuts. We will definitely be returning. We were there Memorial Day weekend. I hope that the next time we come, there are chairs outdoors to look over the babbling creek.

Staff was good , friendly . Ok stay to crash. Bkfast was lacking. Generally tired hotel eveywhere you look. ourdoor patio had weeds growing in between bricks. Windows to view river couldhave been cleaner

Rooms were dimly lit. Odor present. Plastic shower lining +soap can lead to a dangerous fall in the the shower. Not even one chair in the room. Hotel does not have a sitting area, should you not want to stay in your room. Even with the "make up my room" sign, and the desk person's assurance at 3PM that the room would be taken care of, housekeeping never came. Water pressure in the shower was weak. Clock in the room was set to the wrong time. This Best Western needs a "make-over." There are plenty of other options in the area. Choose one rather than stay here.

The location is perfect. The breakfast room has a large outdoor patio overlooking the creek. Our river view room was right next to the water. We could watch the creek while sitting on our bed. We bird- watched from our windows! Room was not super new, but comfortable and good-sized. Had a refrigerator and microwave. Great views and outdoor space!

The room was very clean. The stuff was very helpful and nice. We really loved staying there. The bed was vey confortable. Place was clean. Parking area was clean a lot of space. I liked the preregistration process. The check in was very easy

The Best Western is the best place to stay at in Fishkill. It's clean. Staff is wonderful. Room is comfortable with full kitchen. It's close to everything like Walmart and Cracker Barrel etc. I loved my stay. Would definitely stay again and recommend to all.

We enjoyed our stay. Everything was clean and comfortable. The manager, Mr. Chambers, was professional, friendly, and helpful. The manager and staff made us feel welcomed. We are definitely staying there on our next visit.

As opposed to other recent hotel stays, the staff all seemed competent and friendly, as if this were there place and they were sharing it. Whatever they are doing to retain staff should be bottled! It was clean and functional, not fancy, but everything worked and was available. It is somewhat dated and could do with some touchups (paint at top of stairs and updated USB charging) but it was clean, quiet, and a good value.

No me and my family and wife would definitely be back when it starts getting hot and before that we will come and stay for the weekend that is how good this place is I was recommended by someone about this place so we enjoyed our stay you look forward to returning in a couple of weeks maybe you can do a little swimming at that time

The front desk staff person, Jesse, was professional, courteous and helpful. We've stayed here several times over the past few years and the room this time was improved. It was clean, neat and smelled good when we first walked in. We had 2 small dogs with us and everything went very well. Thank you.

We had a great stay. The property is truly pet friendly. We were grateful that the property is very well lit during the night so we felt comfortable taking our dog out. They also had a great complimentary breakfast. The cute little kitchen on our room was also a plus! Would definitely recommend!

This was a return visit to Best Western in Fishkill and the front desk staff were warm and welcoming. My husband reminded one of them of his 1st week on the job during Thanksgiving and he smoothly managed the front desk and the breakfast area. He and Khali (I think that's how you spell mgr name) reminisced with us and welcomed us back. The updated room met our expectations and would definitely recommend this hotel.

I used to come to this hotel as a kid when it was older. Now I see it's redesign is beautiful and welcoming. Staff was very helpful. My friend and I had a night to remember and we all agreed to come back in the near future as a regular spot for us to have fun

This hotel has been here for a very, very long time. Let me start off by saying this hotel is GREAT! I love everything about it. The staff at the front desk are outstanding, Dawn helped me over the phone setting up the reservation and was very polite and curtious while Jesse at the front desk was very professional and quickly checked us into our room. We stayed in a room with 2 queen beds overlooking the water. I couldnt of asked for a better view. The room/bathroom were very clean. The beds we slept on had clean smelling sheets and pillows were fairly comfortable. I have stayed at this hotel a couple times on my trips to the hudson valley and wouldnt want to stay any where else. Breakfast in the morning was decent and the check out process was smooth. Like I said, the hotel has been there for a very long time and could use some modern upgrades however when I stay at hotels, I perfer the unique ones instead of the big overwhelming ones. I would highly recommend. Some of the negative reviews on here just dont make any sense to me. I recommened 100%

I could agree and disagree with all of the previous reviews, both good and bad. First, you will NOT be sorely disappointed by staying here, and have your trip ruined. Not at all. We had a comfortable, clean, pet-friendly room on a Saturday night, the hotel was not heavily occupied, and we came and went (to a concert in Poughkeepsie) as we pleased. No annoying waiting for an elevator, or walking through a huge crowded loby. The grounds are pleasant, more like a tiny college campus with the typical college outdated architecture. Woodsy, good for a quick dog walk, off the beaten path, but with conveniences (gas, food) a few blocks away. The enire building could use a facelift, but not so much that it was disturbing. We prefer quirky hotels, and when you travel with a pet, that eliminates many lodging options right there. Convenient to Poughkeepsie, and especially the Hudson Walkway/Rail Trail. Also the Hudson Valley in general. I would come back here, and I would reccomend to a friend,

The location is terrific. Easy on and off highway. Stores and restaurants galore. Room is very comfortable it's like a mini apartment. Makes traveling a bit easier. Easier to travel with pets too. Rather than a conventional hotel where you'll need to take dogs out an elevator to go out.

The weekly rate was fair for what was included. It was off the beaten path of things to do. It could use refurbishing but it was clean had useful amenities and the staff was so helpful. It looked and felt it's age. Since our events were done Friday we checked out early. We thought this one had a pool. When it didn't it wasn't worth it to stay another night.

If I would have listened to all of the bad reviews I would have never stayed but since we only needed one night we went and this hotel is fine! It is a old hotel with old windows so of course they are not going to look perfect. The front desk staff were very nice and helpful, the room had internet, microwave, refrigerator, and all HBO channels. The best part was a nice view of the stream that runs right along the hotel. If you want fancy, pay double/triple at the high-end hotels.

Paper thin walls, you can hear everything the guests in next room are saying, water did not drain out of the bathroom, sink fixtures were not clean. Decorations and room looks like something from 1950. Our window opening to the sound of the waterfall was a plus. Front desk staff very nice, friendly and professional.

Dirty. Needs repairs inside and outside. We only were given one set of towels and when I went to the front desk to get more the woman said, "You need more towels? They should last." Major cobwebs inside and out. Breakfast in a bag...joke. Front desk woman EXTREMELY unfriendly. Musty room. No soap. No coffee or tea offered in lobby. No washing machines. This hotel USED to be upscale. Pitch a tent in a campsite instead.

Run down at the heels! Was so disappointed. Nice river view but dirty windows, Draperies and no screen! Bedding was pilled lumpy pillows and stained bedspread. Not my idea of a nice place to stay. Staff was friendly and courteous. Room was clean but it really needed a makeover!

I should have paid closer attention to the reviews! 1st: The receptionist that checked us in was WONDERFUL! She should get a raise! She set the bar really high for expectations but it was a downhill slide from there. 2nd: Towels were threadbare, toilet wouldn't stop running unless you messed with the lever, room was musty, stale smelling, water difficult to turn on in the shower/tub, no bath mat, the fake leather office chair in the room was peeling and flaking onto our clothes, I could go on and on. 3rd: The staff at breakfast--WOW. Busy gossiping at the front desk. When asked to get hot water refilled for tea, the looks could have killed me! After waiting 15 minutes for hot water and it not showing up we were done waiting. The bananas were days past needing to be sent to the compost. No milk in the cooler for the cold cereal that was the breakfast option. Best Western Plus means something different in the west and midwest than what this BW offered-- COVID or no COVID.

It's an old hotel that could use some updating,but the beds were very comfortable,and the staff were very accommodating,my only complaint is that the breakfast was possibly the worst I've ever had in a hotel that includes breakfast

This hotel left me wondering how Best Western's property rating work. We have stayed at other Best Westerns: some were bad, most were pretty good. This property is listed as a Best Western PLUS. The exterior if the building is in bad need of repair, the cement walkways are crumbling and the shingles are graying. The room, while clean, looked dated and was lacking simple amenities - there were no soap dishes (the one in the tiled bath has been pulled from the wall) and there was no bathmat. The caulking in the bathroom was discolored and cracking - it needs to be redone. The fixtures are all badly corroded and it appeared they therefore could not be cleaned. The bed linens had black stains on them and the three small square pillows on the bed were just ridiculous. Based on the fact we've enjoyed other properties under the simple "Best Western” name, I'd say this would fall in the category of Best Western Minus. For the price they charge you can find many better hotels in the area.

Smaller hotel is in a quiet location with a nice view of the creek and waterfall. Staff was very helpful. Room was spacious, clean, very comfortable bed. Only complaint was the sparse breakfast - I understand there are COVID restrictions but I think more could have been offered.

Don't stay here. It will ruin your trip. Burn holes in the sheets, carpet is damp and smells moldy, no basic cleanliness, water in shower doesn't drain and worst of all I was bitten by a spider while sleeping. Ended up with cellulitis and antibiotics as a souvenir. They call it an older property but really it's just a dump.

Well, it was a stretch to give them a 1 rating. I would prefer to go with 0, but it was not an option. The room was filthy. The bed linens were old and soiled. Hair on pillows, stains on walls and curtains, smoke detector was removed from room, the entire place is nasty. need it say more.

I stay at nice hotels. There were no nice hotels around this weekend. This was the only hotel room within an hour and a half of where I needed to be. But you know what? I was pleasantly surprised. The hotel was kinda neat. It was right on a creek that the kids enjoyed checking out, the air conditioning cranked, the staff was friendly, it was clean (but smelled a little bit musty), it was quiet despite cars packing the parking lot, it was a mile away from a restaurant that we wanted to hit. There isn't much to complain about. We skipped their breakfast for a nice hot breakfast nearby, but something was available. This was $200. Was it worth $200? Eh...I don't know. But it was the only room available and it was completely satisfactory. Exceeded expectations.

I was unhappy with our stay at the Best Western Plus, I felt it was not cleaned very well, poorly decorated, and had an odor when I walked into the room. Blankets on bed had big snags, light switches not clean, broken shower facet, toilet didn't always flush. Ugh.

This is the worst hotel I've ever had to stay at more than once. Avoid! See photos for the state of our room. Note rotten wooden windows which caused mild around ac unit, bath held together with duct tape, and worse disgusting carpet. It is clear the present management and staff don't care. Best Western should remove their use of the brand for not upholding their part of the deal. It's a shocker. I wouldn't board my cat in a place this bad!

If there was a way to give less than one star, I would. I think this is the worst hotel I have ever stayed at. Took 3 tries, and dragging the desk clerk to the room, to get a key that worked; we should have left right then. Musty smell to the room, cleared up a little once turning the air on. Stains on the ceiling (bad ones) in kitchen and bedroom. Then found that the bathroom sink leaked, so that the floor was soaking wet. Went to desk to let them know, they gave us a towel to put on the floor. Refrigerator ices over, but then melts, so carpet by fridge was wet. Carpet - disgusting. OK, stained and some cigarette burns, bad enough, but if you walked on it barefoot, your feet turned black. Terrible sleep - the room was so damp, that the pillows were damp. After first night, found that the 5 windows (on first floor!) weren't even locked. Website says "grab and go breakfast, with pastry, fruit, coffee, and juice" - only coffee. Website also says managers reception with beer and wine nightly - NO. Asked to speak to a manager - none there. On checkout, not a single "how was everything" - instead, I said "sink needs to be fixed, and in general the room is disgusting" and the woman working just said "yeah". Not even an "I'm sorry" or a "thanks for staying". Only positive I can say is that the younger guy working the evening shift at least tried to be pleasant. I may never stay at a Best Western again!

The room smelled of mildew and everything exterior and interior was dirty and run down. Beds were clean and comfortable enough but that was it. Furniture needs replaced, the office chair in our room was literally shredded with wear and tear.

Poorly maintained and worn. Needs a renovation. A lot of furniture should be thrown out. Windows should be cleaned thru out (dirty with cobwebs.)Main areas not that clean. Definitely not a Best Western Plus. Room had a peeling desk chair, old lamp, electric socket out of wall and broken drawer. Bathroom had a tissue dispenser speckled in wall. Requested early check in and said that rooms would not be ready till after 3

This hotel was so relaxing. It had an off the beaten path feel but it was near everything we wanted to see. The room was large and clean. It had very comfortable beds with 4 pillows on each bed. It had a microwave and large under the counter fridge with a pretty decent freezer in it.

Shocked at how dingy and run down this place is. Lobby smells like mod.hallwYs and common areas look like they haven't been vacuumed in months. Windows are filthy. Our 1st floor room " with a water view" (view of a shallow creek and large weeds with a traffic intersection in the background) was gross. The carpet was dirty. Curtain hanging off due to a missing hook. Table has. Abroken leg. Windows open which is great but scrée is broken. Bathroom is a mess with worn out filthy vanity. Tub has a dirtyat to use in it and the tub doesn't drain so during a shower you stand in mile depth dirty water. The smell in the bathroom is RIPE mold f/feces scent. We were staying one night so moved to a different room. CleaER 2nd floor room but all in all not typical housekeeping standards at all.

I was skeptical of the bad reviews and should have heeded their warnings. Do not stay here. I regret that we did not pack our bags and go to another hotel- even if it meant paying for another room elsewhere. Room was very damp, bad “moldy” odor and worn furniture. Shower head coming out of wall. Dirty fans and the furniture was of poor quality and looked like it had been damaged or just old and in ill shape. Pillows very old. Carpet was even a bit damp. Yuck. No hospitality with front check in whatsoever.

The hotel has been a staple in the area for a while so it seemed like a safe bet when returning home. I was very wrong. The front desk was rude and unwelcoming--giving me an attitude as soon as I asked to check in. We were checked in quickly, which was fine. However, the room was vile. It reeked of mildew and basement. The bathtub was yellowing and missing most of the knobs. The shower was dingy, darkly lit, and had a 3 ft hole in the wall covered with insulation plastic. Everything about the hotel was gross and unsettling. The decor was ancient, which is almost forgivable, if not for literally everything else being terrible. Additionally, the hotel cost almost $300/night. Stay at the Hyatt on Route 9. You'll be much better off.

Outdated property- room smelled moldy and the sheets and carpet were a bit damp. The front desk personnel were extremely unfriendly/unhappy. It was probably nice when it first opened, but I recommend paying a bit more and finding somewhere else to stay in that area

I stayed in a suite on the first floor with a water view on July 24, 2021. It's an older property, but I did not experience any of the issues mentioned in other reviews. The bathroom cleanliness matched that of Holiday Inns and Hampton Inns I've stayed at. The towels and linens were clean. The air conditioning was fine. The bed was very comfortable and I slept well. Yeah, the outside windows need cleaning. So? I did not go to breakfast. So they don't have a real breakfast during Covid? All hotels are giving out packaged items these days. Geesh--some people just like to complain!! I would stay there again.

Staff was unhappy, Housekeeping incompetent and not supervised. Our room was dirty and there was a pile of refuse swept into a corner of the hall. Local water was not pallitable. No bottled water was provided.

Walking to the room i could see the hotel was lacking house keeping. Cob webs everywhere and a weird musty smell. Entering the room it smelled of marijuana very strong. After a long drive I decided to use the hot tub but to my dismay the jets were filthy and left a dirty ring around the tub. I didn't enter it. Overall the hotel has fallen from grace.

The outside walls and especially the windows of the hotel need cleaning and they need more staff. There was no breakfast put out due to Covid-19 restrictions and the bagged breakfast offered featured a Hostess pastry, juice, granola and an apple. At least they had coffee. The refrigerator in our room was full of take out food which didn't make us feel there was any extra cleaning going on due to the pandemic. Hopefully these conditions will improve as more people are traveling and using the hotel.

No A/C. Doors broken. Dogs barking all night. Cigarette stains on pillows. No towels in room. Hotel staff did nothing to remedy any of the concerns even after they were notified. Strongly recommend against this establishment.

Poorly maintained resort. Dark and gloomy halls and decor. Access to the building we were in had no security and entry door was always unlocked. Vacated rooms were left for days with the doors wide open, lights on and dirty towels thrown on the floor. The soap dish had been broken off the tub wall in our room. Breakfast consisted of a Danish and juice in a bag. I believe this hotel is used as a homeless shelter.

Great location, near Marist and Vassar and a very nice front desk person. Rooms appear to have been last updated decades ago and one clearly had been smoked in extensively. When I checked in to one room, the other was propped open so I assumed that housekeeping was still cleaning it. Later that night we figured out it must have been an attempt to air it out. Housekeeping doing their jobs, but clearly not a well-maintained place. You'll want shoes for the shower. My shower had a large hole in the wall cleverly covered by masking tape. Water stains above a jet tub that had seen better days. Carpets...ugh. Busy wknd and they charged $300 a night, pathetic.

This was my first experience of a BestWestern Plus. Overall the room was clean, but the decor was very outdated, there was also peeling paint on the walls of the room, a rusty soap dish in the shower, the hallway carpets were dirty, chicken bones were on the ground of the entry way, etc. Breakfast was a prepackaged donut (which I couldn't eat) and a bottle of orange juice. There were no options and I had to wait for over 10 minutes to get that. Yes, these are challenging times with COVID, but I have stayed at many other hotels over the last year and this was, without question, the worst experience I have had in many years. If these are the standards of a BW Plus, I would hate to see a regular BW.

This hotel is in need of major cleaning if not an upgrade. I used an earned free night as part of a longer stay, and Best Western really knows how to unappreciate you when you are getting a freebie by forcing a dbl queen when I've always paid for a King and one that is in (smelly) bad shape. Ok, Ok, I should have paid and not used my earned freebie....

The hotel was dirty and poorly maintained. The communal areas had cobwebs and dirty windows indicating neglect. Our room was tired (worn out desk chair, damaged furniture and fittings with numerous stains and marks on the walls) and unclean (sticky carpet, stains on chair and foot stool and about 15 sticky stains on the bathroom tiled floor, filthy windows). When we complained to the front desk about the bathroom floor having numerous sticky stains, we were given bleach to clean the floor ourselves as the hotel was full.

Terrible experience. Smokey room, cigarette smoke no less. At 11pm and two hours away from home we are over a barrel. Nothing we can do but stay. Luckily it is just a one night stop over before the real destination. A terrible experience. Oretha is the ray of sunshine. She's an extraordinary customer service personnel who has gone above and beyond to make us as comfortable as possible. Owners would only give a 20% discount. We'll talk to corporate tomorrow.

Surprised, disgusted, and inconvenienced checking into unclean rooms. Tried 3 bad rooms and then I asked for refund. I requested a low floor, was given the boiler room/“staff only room” wing which smelled like smokers as well as my room, so I asked front desk to please give me another one, any floor. Rm 210 had crumbs on right bedspread, left bed had several black hairs. It's disappointing enough to see worn pilled linens, & caked in dirt where carpet meets wall in doorway. But I refuse rooms that aren't cleaned. Especially coming out of Covid, how can you do this to people? So I lugged my heavy wheeled suitcase because elevator doesn't work, just to be given Nextdoor room 211, Found black dots on that coverlet, more crumbs on the right bed, and hairs on the left bed without trying hard, Young man at front desk was unphased. Just learned best westerns are independently owned, I chose this hotel because it was rated well here on TripAdvisor. Don't stay here. See my pictures of unclean bedding in 2 different attempted rooms

I stayed in the jacuzzi which was decent for the price. The hotel room was big, but it was severely outdated from the inside out. The elevator wasn't working. The hallways were hot, curtains were ripped and the walls are thin. I would only stay here if the rooms were cheap again. No bugs thankfully but the walls were dirty. Hope this helps

Run down, dirty rooms, smelly ripped curtains, patched hole in the wall, ripped furniture, half sized bed pillows with long black hair on them. The hairdryer had something sticky on it, there were bed mattresses leaning up against a wall in the lobby area. The staff was friendly, this is poor management, such a shame, nice location

This property smells of marijuana both in the lobby and in the guest rooms. It is also loud through out the night with a large number of males people going in and out of rooms taking numerous showers.

Really don't recommend staying here. While it wasn't expensive and location was what we needed, the room was in poor condition (cig burns on carpet, moldy ceiling, broken tub jets, towel bar ripped out of wall), the elevator was broken, the front desk staff member didn't keep her mask on when talking with guests, and we could clearly hear noise from the next room all night. We won't be back.

This was a very nice place at one time. That time has passed. Out of date and unmaintained. Shameful to have the Best Western name on it. Don't get suckered. The more recent reviews are dead on accurate. Consider the YMCA...

I complained about the noise that the people upstairs were making multiple times and nothing was done so it continued all night . The room wasn't very clean especially the tub and sink , I wouldn't spend my money here again

Dirty, smells like cigarettes from the second you walk in. People obviously living there-empty food boxes & clothing/shoes piled outside some doors. At around 1AM there was a huge fight in the hallway with people screaming, saying scary things, and slamming doors. The police came - it was terrifying! The next morning when I told the woman at the front desk, she said "Oh yeah I heard about that". No apologies & acted like it was a normal occurrence.

Room was musty, hallway was incensed, towels had big holes, bedding had cigarette burns. Housekeeping missed us one of four evenings ~ we turned them away another evening because it was already after 9pm. Trash left in hallways, trash left on front stoop.

Do not walk, RUN to another hotel. Because of sheer exhaustion, we stopped ourselves from leaving at 3AM. The room was fairly clean, it was everything else. The towels had holes & stains. The room was dark. NO hot water in shower. Bathroom sink was SLOW to drain. Furniture should have been thrown in the garbage 2 years ago. Burn marks on the rugs. There was a phone next to the toilet!! We were SO uncomfortable in room #115. WE SHOULD HAVE LEFT :/ :/

I read the reviews on TA and was expecting a pretty decent stay. I was wrong. The staff was fine but the room was really outdated, stained carpets, smelled like an ashtray even though the windows were open and really needed remodeling.

We found a usedneedle in our bed. We also found bloody towels, dirty washcloth, our door didn't shut properly, and the smoke detector was broken and hanging from wires from the ceiling. If you care about safety and hygiene bI would not recommend this place.

We stayed here for just one night, on a Sunday evening. Rates are a bit high, but as expected for the area. Parking is a bit tight. The lobby was very nice, once you step away from the desk. There is a lovely patio outside, which sits near a creek. Our room was lovely, large, and very comfortable. I liked the shape of the room. A small sitting area with couch and a chair and desk/TV. The beds were super comfy! Nice decor. Great bath products. Quiet. Watch the room doors, they are very thick and heavy! Desk staff were pretty friendly, but could have been better, both with check-in and check out. I definitely recommend this hotel. Quick drive downtown to stores, restaurants, parks and a bridge to the other side of the Hudson River.

Service was quick and helpful. Hotel is adorable looking and half the rooms have a nice view of the River. My view was of the parking lot but that was nice so I could watch over my car. The bathroom wasn't as clean as I'd like a bathroom to be with some rust in the shower and holes in the towels. Over all it was fine for a low maintenance person like me staying for a very short time. For there breakfast (under covid restrictions) I was able to choose orange or apple juice, coffee or tea, and orange or apple, and various kinds of pre packaged pastries. I was also given a water and a granola bar.

We arrived 2 hours early and called front desk to ask if there was a room ready. The woman who answered was very nasty and made a big deal about early check in, which we never insisted on, we just inquired. We entered hotel and were greeted with “ driver license” from receptionist. Then she kept telling me my credit card was bad. It turned out to be her machine. She gave us room cards. Not a word from her. Next morning, after we were greeted by the same women with silence and staring, we inquired about breakfast. She said “apple or orange”. We had no idea what she was talking about, fruit? Juice? She never offered any food, no list was provided, no Nothing. I bit my tongue and we went to Dunkin Donuts. Never spoke to her the rest of stay. I called corporate office and they must have told her to apologize. Upon leaving she apologized for the hotel grounds. Obviously no self accountability there. We left and will never go back again. We stayed there a few years ago and it was nice, thats why we went back. Obviously it changed. I would not recommend this location.

Loved the hot tub was great for my daughter to go in and was a quite night. The rooms we're a bit far from the front door but that was the least and only problem. Was a nice to have the space and doors to the room, allowed for privacy to be kept inside.

Stayed here for a night just to get away from the city and relax. We booked the king suite with a view. I was really happy with the size of the room for the money we paid and it was generally in OK condition. However there were several items broken in the room (door stop, toilet paper holder, window screens, etc.) that made it feel like it had been neglected. We could also hear the guest in the next room as clearly as if he was standing in the same room as us. Overall it was a nice room, in a convenient location, and it was worth the money we paid for it. I really really really wish they would have done more to emphasize what added cleaning procedures were being implemented given the situation with COVID, because that lack of information made us feel a bit unsafe, and that in itself is where we were the most dissatisfied.

The worse service. The front desk lady who answered the phone on Wednesday, November 4, 2020 was very disgusting & unprofessional. She acted like she owned the place. People like that should be fired and terminated immediately. Best Western is going to loose a lot of business if you keep hiring people like that. I was promised a discount but because it was not written, the lady who answered the phone today in a very nasty way refused to fulfill their promise. The room was smelly, and they never took action upon my request. DO not waste your money. Seek other hotels nearby wa better price and a lot more decent and well train workers.

I stayed here during the world premiere of my film at the Woodstock Film Festival. The staff was AMAZING! So friendly and kind, very accommodating. The bar was closed to the public, but the manager arranged to restock the bar, and hire a bartender so we could have an outdoor gathering on the beautiful patio overlooking the river. Rooms were clean, and no, not the most modern - but who cares! The location and amenities were quaint, and rustic - very fitting for the area. Would definitely stay here again.

Unfortunately the Room we had was far under what our expectation was for a Best Western and what we were charged. The room smelled horrible, yhe curtains smelled like smoke, the smoke detector was missing, the chair was totally shot for the desk, there is peeling paint in the bathroom, horrible water pressure, and the walls were dirty.

would not stay at this location again.. It is a dump!!! It smelled of bleach and disinfectant in the room. The room was poorly lit with inadequate lamps. The towels had holes in them. The pillows were lumpy. There was stains on the couch from the previous occupant sexual encounters.

Our stay was amazing relaxing and loved it and the staff there were awesome and took great care of my family and i couldnt be more thankful of that they all went above and beyond for is and it was amazing thank you so much for everything

This is an unfortunate review because the hotel itself is pleasant but because of the poor decisions of the staff it turned into a horrible experience. I was given a room at the end of the hallway. I noticed that the room directly across from me had many guests as I could hear them. I also noticed the smell of marijuana coming from that room which was fine because I didn't smell it in my room. As the night progressed the situation got worse. The room across the hall got louder, the marijuana smell got much stronger (seeping into my room) and the exit door (supposedly emergency exit) kept on opening and slamming shut every few minutes. It wasn't until I started seeing moths appearing in my room did I leap out of my bed and call the front desk and asked for my room to be changed. When I opened the door to my room I had a swarm of moths hit me in the face. It turns out that they had kept the exit door open so long that the moths flew in and took over the entire hallway. It looked like a horror movie. The smell of marijuana was so strong it was now in the entire hotel. I smelled it all the way to the front desk. When I asked the front desk person what was going on she said, we were warned by the previous shift about them. This is when my mouth dropped open. “You knew about this beforehand and you did nothing?” Yes, sorry was the reply. They ended up letting the rowdy guests stay without any repercussions. Most other hotels would have not let the situation get out of hand like this Best Western did.

Due to having to temporarily having to leave my condo; my son, myself and my dog had to relocate. This was chosen as it's pet friendly. Only issues we had was that the internet would just randomly would go down, no cell phone service at all in our room unless you were near the window, they need to check their phones as I tried to retrieve my message and I followed the direction on the phone and it did not work, tried calling the front desk, not working so I had to call on an outside line to the front desk. They need to put up small trash cans so when you walk your dog and pick up the poop you have somewhere to put it besides in your room !

I stayed there recently for a night with my girlfriend for her birthday. We booked a King room with the Jacuzzi tub so that she could pamper herself. One of the cushions on the couch had a large stain on it so we flipped the cushion over and there was a stain on that side as well. We went to use the Jacuzzi tub and it was broken, the water wouldn't stay in the tub, the girl at the desk, who was not wearing a mask even though masks are mandatory came down to the room to look, she left and came back with a new plunger piece that was more broken than the first one, luckily I was able to take pieces from both and make one that worked, in addition the light over the tub was blown out. The black out drapes in the bedroom area didn't have a track to go in front of the window so there was no way to close the drapes and keep the sun out in the morning. Our ice bucket still had remnants from the people before us and the overall room felt old. The girl at the desk in the morning had a mask but she was wearing it down over her throat not covering her mouth. The ice machine is upstairs in a corner with no real lights in the area so it's dark there while you are trying to get ice. The hotel is nice to look at and is conveniently located but I feel like an upgrade is definitely needed, the room felt old and not updated in a while. I will say, everyone was super nice and very accommodating and we would definitely give it another try during non pandemic times if the place was upgraded.

We found over 10 various hairs in our bed and multiple stains on every blanket. There was even hair on the back up blankets. The shower floor moved when you stepped on it, there was no shower liner, there was a spider, and there were multiple stains on the white wall. The back board of the bed had markings from previous guests, showing it had not been wiped down. Overall it was disgusting and wish we hadn't relied on the good reviews to book it, would never stay here again.

Once again had a great time. Stayed in a Jacuzzi suite. Since last time carpet was upgraded. Breakfast was great. Love this place.Would definitely recommend staying here! Third time here. Every stay was consistently great. Can not say anything negative.

Easy access through the Amtrak option. Great breakfast choices. Rooms are spacious, and the bed was very comfortable. The property is located by this nice water stream, but one side of the hotel doesn't face it. Overall, pretty good escape from it all.

Our checkin didn't go well to begin with, we were checking in late. I went back to the car to park and my daughter went to our room - when she tried to open it a man came rushing to the door from inside. Both my daughter and the occupant were unnerved by the mix up. The lady at reception seemed genuinely confused. She called the room to confirm someone was in it - then apologized to us. As we checked in late there was no food available anywhere in the area so we settled on some cup of noodles we bought from the hotel. The next night, after a long day we came home to discover a party going on in the next room. The walls were so thin we could hear everything going on. We will not stay at this property again.

We have stayed at this hotel many times as we have family in the area. The room is always comfortable and the breakfast is usually very good with many options including fresh made pancakes and eggs, breakfast meat, potatos, yogurt, pastries and many other options. I would recommend that someone from the staff take a look at some of the furniture in the rooms since some of the rooms need chairs replaced but overall the place is in good shape. They do allow dogs to stay here now, so if that is a problem it might be a good idea to ask for a room that doesn't have a history of dogs staying in it. I was told that the rooms for dogs are in a different wing of the hotel but I did hear dogs barking in the wing I was staying in.....

We booked a one night stay for a local family funeral at this hotel because of the great reviews here on TripAdvisor and because of their pet-friendly policy. Prior to booking, I called the hotel to confirm the pet policy and to inquire about a late checkout since the reason for our visit was a family funeral at 10am and we would need to leave our small dog in her crate until the funeral was over (likely after the 11am checkout time). The person on the phone was helpful, knowledgeable, and accommodating and assured us that would be fine and that we could check out at 12pm. Upon arrival, I quickly realized that booking this hotel was a mistake. The front desk clerk was aloof and seemed like she would prefer to be anywhere but there. When I reiterated to her that we would need a late checkout due to the funeral, her response was, "don't let my manager know". I asked what she meant by that and she shared that her manager would not like that we were leaving our dog while we went to the funeral. I found this very odd for a few reasons: 1. We were paying extra to have our dog with us. 2. When I spoke to someone on the phone earlier in the week, they had no problem with this plan. 3. Our dog would be in a crate while we were away for an hour or so, with no chance to cause any damage to the room. 4. She was aware we were going to a FUNERAL and seemed to lack any sense of empathy or sympathy. When we arrived in our room, it was dingy, dirty, and worn out. The lamp on the wall didn't work, another lamp shade had stains on it, and there was dirt and dust in every corner. After attending the funeral and returning 30 minutes before our agreed-upon late checkout, we went to the lobby because our key wasn't working to let us into our room. When I spoke to the same front desk attendant, she reset the key, but made sure to point to the cleaning person on the sofa and state, "she's been waiting for you". Huh? Why point that out to me? Isn't it your responsibility to communicate to your cleaning crew that you granted someone a late checkout? Overall, I found this hotel to be seriously lacking in general customer service and hospitality. This will definitely not be our choice if we ever return to the area again.

Great room, great service, great hotel! What more do you want? There is much to do in the area so stay a few days to enjoy this part of NY State. I recommend getting a room with a view of the stream. Just beautiful.

Our first view of this hotel impressed us: it looks like a little castle nestled on a wooded area. Once inside, we were further impressed by the appearance of the lobby, the friendliness of the staff, and the appearance of our room, which proved to be quite comfortable over our three-night stay. Breakfast was great, with an extensive selection of hot and cold items, including fresh fruit. The person in charge of the breakfast room was friendly and very helpful. It all made the purpose of our visit--my sister's funeral--a little easier.

overall very good; I like the location the creek is relaxing, convenient location for my needs improvements can be made on exterior breakfast is varied beds are very comfortable; will continue to stay here when in Poughkeepsie

Great time here Staff was amazing, I have stayed here a few times before, but this time was great. Seems to be a new staff very friendly, outgoing, friendly. They look for solutions when problem arise with no panic. The two ladies at the front desk ( Oretha, and Mocha) and the lady tending to the breakfast bar(Linda), made it a pleasure when walking in after working 13 hour overnight shift. even the house keeper kept my room dressed cleaned and smelling great Especially the bathroom. Highly recommend coming here especially now.

The hallways can be a bit noisy. the hotel sits on the river which is absolutely beautiful. My biggest complaint is the pillows. they are very hard and lumpy. I came home needing a trip to the chiropractor. Pay attention to the corners in the bathroom cleaning people. We can see them....

Said here many times. Staff is always friendly and professional. Rooms have always been clean and comfortable. Breakfast is decent. The only best western that offers you a free drink at the bar when you check in.

Unfortunately our room had no hot water and we arrived during winter weather late in the evening. We found a Long dark hair in the bed and the pillows were not full pillows but tiny throw pillows. Never have we stayed at a hotel where Prostitutes were soliciting in the parking lot and also in lobby in right in front of the desk clerk. We moved hotels for the remaining two nights. I would never recommend this hotel to any traveler. Worst hotel experience and we travel often. Just really unbelievable

Beautiful scenery and a friendly staff. The services offered were very worthwhile. The pillows on the bed were more like throw pillows but we dug up some bigger pillows to use. The overall stay was very good.

Hotel was cozy and comfortable and also very quiet. Within 15 to 20 mins of waterfront and other attractions. Staff was friendly and hotel was very clean. Breakfast was very nice with a couple options. Would definitely stay here again.

Room and hotel were swell, although only one pillow model and mattress wasn't best. Front desk clerk, a young lady who was at hotel bar with friend an hour after I checked in, let said girlfriend leave car outside front door with car windows open and radio with subwoofers pretty loud. Woke me up at 12:20, and I was in end room on second floor. After 5 minutes I dressed and walked downstairs.as I approached car the pair ran out front into car smiling. I thanked driver, who asked if I wanted her to write me a letter. The hotel clerk smiled.

Our 3 night stay at the Falls in October was a wonderful stay. Peaceful with the waterway viewed from room. Cocktails from 5 to 8 was enjoyed. room clean and functional. We would return for another stay.

I thought it was going to be a small hot tub for one but it was a large size for two had a view if the falls relaxing never knew this was in this location. will come back again don't let the rustic exterior fool you

It is in a pretty location along the river. Uber, lyft and taxi are available to get you around town. The staff is considerate. The rooms were clean. They have began to start green practices. Rosaline and Tequina (new woman) were pleasant during my stay. FDR, Eleanor Roosevelt and the Vanderbilt attraction are close to the hotel. It takes roughly half an hour to get there by vehicle.

The hotel was over-priced & not very clean. There was no shampoo in the bathroom. Linens were old and worn out...All of the furniture was old and again, not clean. The parking lot is small and not well lit so it was a bit creepy walking alone in the dark from the far corner. The front desk woman, Mocca, was FABULOUS...Knowledgable & helpful!...The only saving grace @ this hotel! The Saturday morning front desk woman was GRUMPY!!!!

The room was clean and very good. Best Western is a good product. This hotel lived up to the BW standards. A safe in the room would have been nice. The luggage Cart can stand to be replaced. It is old and "done". The town of Poughkeepsie though is not the greatest tourist attraction. We found HYDE PARK much nicer. YET the HUDSON Valley is breathtaking.

This is a very nice older hotel. The good things were the room size, shower, location, cleanliness of the room/hotel and staff. The only negative was the choice of colors, all tan and brown and the very small bottles of shampoo and conditioner. It was a struggle getting the conditioner out of the bottle.

Very nice hotel. My wife and I really enjoyed. It is a little off the beaten path but well worth it. If available, go for the room with a creek view. The room was one of the nicest I have stayed in. Close drive to the Walkway over the Hudson. Very quiet and relaxing stay. I would definitely consider staying here if in the area.

Very nice Best Western with very courteous and helpful front desk staff. Hotel was modern and river view rooms made this one of nicest Best Western hotels I have ever stayed at. A nice hotel to stay at if visiting nearby Vanderbilt Mansion, FDR's Hyde Park or various Universities in the area.

Stayed here for just 1 night. We each got the king bed room. Very nice. Clean. Staff were friendly and accomdating (we had boat on trailer). Long a stream with nice view, but no real waterfall. I would stay again. Nice breakfast.

We stayed here for 4 days. Walls are thin and I heard the TV from the next room at 4:30am on a Friday. I heard later that they had checked out and the weekend was quiet. Beds were comfortable and clean. Window need washing. Patio was pretty along the stream. I did sleep well other nights.

Lovely hotel and our room overlooked the river. The place is well maintained with friendly staff but I should have checked before booking because they do not have a restaurant or bar. The desk attendant was extremely helpful in providing a list of local eateries and the one that we chose from the list was very good.

Beautiful location and impressive exterior. The grounds were well-kept. The staff were very friendly. The king jacuzzi suite was amazingly comfortable. Best nights sleep of our trip. Definitely recommend!

we stayed here twice and booked the jacuzzi suite. The jacuzzi was awesome nice and big with lots of room for two people. The beds were amazingly comfortable along with a nice living room area and small kitchenette. The views of the running stream were very nice along with the community fireplace

We spent one night at this location. Our neighbors had little kids playing video games in the adjacent room. We could hear all the sound effects. Thankfully they stopped before 10 PM so we did not complain. The staff was kind enough to have given us an upgrade to a room overlooking the river. Breakfast was good and well supplied. The wifi was very uneven and disconnected frequently, so watching a movie online was not ideal.

stayed here last weekend. Wasn't the best hotel we've stayed in. There didn't seem to be much pride in the hotel. Not well kept up. the rooms were clean and the bathrooms were also clean but the exhaust fan was exceptionally loud and the bathtub stopper was broken. The outside was the most disappointing. the furniture was shabby and there was weeds and dirt all over the patio. could have been very nice if maintained. the woman at the front desk on checkout on sunday 8/18 was not very friendly at all and not very approachable. Also, the cable went out on Saturday night and still wasn't back when we left on Sunday, so no tv at night to watch, really annoying since there was nothing else to do, and I called front desk and they said they were aware but that was it. Also, breakfast was mediocre, banana were a few days old, and food was limited, and the pillows are very small, never seen any that size before. I would say this hotel is overpriced but it seems to be the area it's in.

This is our 4th stay here over the past few years. This is a BW Plus. A friendly reception staff. We have always had clean rooms. The suites are huge and well furnished. The hotel offers HBO and a huge set of channels from large HD TVs. The beds are comfortable. Good hot water. And breakfast is substantial. We find it a quiet location well off the roads. It is our go to stay up in this area.

The hotel description says it was recently renovated. I can only assume the renovation did not include our room. It's a cool looking place from the outside. That's the last good thing I can say about it. Our room was so damp that the carpet felt gross underfoot. We should have left at once, but opted to give the a/c a couple hours to make things better while we went to dinner. It made no difference. I slept (sort of) with a hand towel over my pillow because otherwise it stuck to my cheek. In a room for 4 guests, we were provided with 3 flimsy bath towels. Decor is despair-inducingly ugly. Blanket had seen better days. The whole place stinks of a citrus-based product that I suppose we should be glad was in use. Two stars instead of one because it wasn't dirty. None of this is the fault of the staff, who were nice. And, if management is about to reply that we should have brought all of this to their attention: You're right, we should have. But we were so tired after a long day, and opted to just cope rather than pack up and move. We won't make that mistake again.

This is like the hotel that time forgot. I wouldn't have minded just dated and old-fashioned, but it hasn't been maintained. Door frames were missing or had peeling paint; the bathroom wall was cracking away from the frame; our room was a bit musty; fitness center equipment wasn't working properly and needs updating. The room was clean and the beds were comfortable, and the staff was friendly and helpful. The breakfast was fine but not more than that. Refrigerator and microwave were nice touches, and the Wifi quality was good. I'm surprised at the high ratings on TripAdvisor, as the quality doesn't reflect the 4-star rating. I'd give is 2.5 if I could.

Very nice Best Western overall. The only complaint was a very loud bathroom fan and the general setup of the bathroom/vanity area. The A/C was a little loud, but I considered it "white noise" and slept very well. The breakfast was very good, but the hot food buffet was on the small size. There was a balcony off the breakfast area with a very scenic Brook in the back. I would definitely stay there again.

I was looking for a place to stay on the way home to Pennsylvania from Northern New England. This looked like a cool place to stay in a good location next to a creek, and I was not disappointed. Granted, Wappinger Falls ain't Niagra Falls, but the hotel is located in a pretty setting next to your typical creek. There is a nice patio overlooking the water and our room had a nice creekside view. The room was clean and comfortable, staff, was friendly, a decent breakfast was provided, and the price was reasonable. The only disappointment was that during my stay the hotel bar was not available apparently due to some issues with the liquor license so I didn't get my two free beers at happy hour, but nonetheless it was a very nice stay.

This hotel is quiet and comfortable. It could use some updating and improved maintenance. Our room was comfy and clean, however the bath area needs work. The toilet needed new "works" or complete replacement. Tub was slippery and no tub mat was available. Diverter for shower needed repair. Tile flooring was very slick in bath and the lobby. Solve the minor issues and the hotel would rate another star.

We've stayed here in the past. During this visit, upon arrival we found out the hotel was waiting on their liquor license for the lounge. I really wish this hotel had a pool, as we were there the weekend of the heat wave. I feel the price is high for the fact of no extra amenities, like a pool, lounge being available. The outside area has 3 tables. They could use more tables outside for seating. I mentioned this 2 years ago in a review and was disappointed to see that nothing was improved upon.

Hotel was clean and nicely siuated on a river. The staff was great and very accomodating. My only complaint is they advertised a bar and complimentary drinks, but when we arrived they did not have their liquor license. Very dissapointing.

Interesting hotel off the beaten path - turned out to be not real convenient to anywhere around the area we needed to go, but that was my fault. Room was fine - clean & relatively quiet and comfortable. Good number of TV stations, plus had a microwave and decent size fridge/freezer. The toilet (room 200) needed to be reinstalled, it really rocked when sat upon. One of the queen beds was very creaky, any movement was kind of noisy. Breakfast (included) was pretty decent - no complaints there. I really wish I had been told when we checked in of what I just read was a daily happy hour, I would have been all over that! Workout room had a good amount of equipment in it but it was really jammed in a small room. I would say it would be unpleasant if not impossible for more than two people to use it at once. I didn't end up using it. Overall I liked it. Not sure if I would stay again based on location (we will be back if my daughter chooses to go to college here, the purpose of the trip) although the free happy hour could change my mind!

It was nice to find a place with a ChargePoint station, but the information given on the charger does not make it clear that you are billed for as long as you are plugged in, not just for the hours you are drawing a charge. Plugged in overnight, resulting in $12+ bill. Hotel wouldn't do anything about it, despite info from ChargePoint that hotel determined the billing options. ChargePoint eventually refunded $9.99 of bill, but it was an annoying waste of time to deal with it. On other Issues: desk staff were very helpful and courteous. Room was unacceptable, since shower floor did not drain properly, leaving a 1 by 2 foot puddle on the tile at all times. Tile was slightly slippery, with no grab bars in shower, so it was unsafe for anyone with balance issues. Setting of hotel next to Wappinger Creek was lovely, but the hotel could use renovation /updating.

Stayed one night on the way to Niagara (June.20) Nice clean, quiet room (107), overlooking the river. Could leave the windows open and hear the water-a nice plus in USA. Bed was comfortable, shower was good, breakfast was fine and with a good choice. Exceptionally friendly and helpful staff.Will definitely stay there again.

Hotel was pleasant, beautifully set out in great stream side setting. Staff were lovely, room clean and tidy, bed comfortable. Only minor quirk was TV buffered a bit but weather was stormy. Set up for a great day in the Catskills and on to the next Best Western :)

Desk staff was very good and tried to be helpful. The breakfast was great, probably the best part of the stay. The rooms are a bit small to be B.S PLUS. The walls are so thin that one can't help but hear every word from next door. Our next door were taking and going in and out all night so you may not sleep if you are light sleeper.

This is a beautiful little hotel that looks nothing like a typical Best Western. It's a beautiful low keyed brick and stone building tucked off the road and almost hidden. Everything was wonderful! The Check in was friendly and very welcoming, the room was great and had a wonderful fragrance that was crisp and clean. There's an outdoor patio overlooking a river which is beautiful, and breakfast was superior to any BW I've been to. Highly recommend!

You can tell that you are in rural New York state as you approach the wood shingle Inn. Friendly staff; lots of parking; average sized rooms many with river views. Generous complimentary breakfast in airy well lit room with excellent coffee, yogert, fresh unpeeled fruit, and hard boiled eggs. Grab a trail bar in case you need a snack later in the day. Inn has charm but it is a tad old as noted by the bathroom fixtures etc. Clean but a musty smell. Our base for 4 days as we took in the historic and artistic sites on both sides of the Hudson River.

The setting around the hotel is beautiful, and rooms are nice, but there were ants crawling all over the wall behind the egg station at breakfast and not a lot of seating in that area. Also, we had an issue in our room and the front desk employee did not seem to care very much.

Good location, comfortable beds and clean rooms and toilets. Plenty of parking space. Good variety for breakfast. Staff was helpful and despite having an issue with check in due to b.com and BW internal reservation system they did their best to solve the issue on time and refund part of the money. Thank you for having us

We stayed a week and used the location as our central point visiting the historic sites up and down the Hudson River. Easily accessible to Hyde Park area. The entire staff was incredibly kind. Clean rooms. Good value.

I chose this place because it had a certificate of excellence. It was also on a river which is always cool. I checked out the pictures on the website but they just didn't really represent the place correctly. First, the rooms are much smaller than pictured on the website; perhaps they used a wide angel lens? Second, most hotels leave you enough toiletries for at least two people to shower. Not here. They stay included breakfast, which was pretty lousy. but we all hated it and after the first day we ate out. Crappy food, and plastic everything. If you care at all about the environment all the stupid plastic will trouble you. Finally, not that I care about a free "happy hour" but it was promised but when my friend asked about the wine he was told it was suspended because they were waiting to renew their liquor license. That should not effect any establishment that is provided "free wine."

Opening the curtains this morning, I discovered a pair of Canadian geese and their six young casually walking along the creek bank just outside our window. If the weather had been warmer I would have raised the window and used the screen to allow it the sounds of the water rippling past on a fair sized river. This property is ideal. The rooms were very nice. It was strange that the hotel had no laundry facilities and an envelope was left suggesting one might like to leave a tip for the cleaning personnel.

Started here for a weekend trip with our dog. Nice hotel on the edge of a large creek. It was still a little cold to sit on the patio for breakfast but in nice weather it would've been nice. Rooms were very clean. There was a "happy hour" even on a Saturday with two free beers or wine. Bar was very small but it was a nice offering. No restaurant though. Nice place for a weekend stay.

Visiting/touring local colleges with kids. More average & dated looking in person vs. website. Check-in staff seemed a bit confused and slow. Breakfast was adequate - typical fare, coffee was good. Not a resort, but wasn't expecting one. Can do better/worse with other chains nearby.

Staff was great room clean, TV broken,coffee cold and\\or empty, no creamers but tip cup was present! Breakfast waffle irons broken. Extreme limit of choices. Envelope in room begging for tips. The overall place and location gorgeous but it was lipstick on a pig

should have been told in advance that if paying with cash you have to leave a $ 300.00 cash deposit. When I explained I was never told that upon booking the front desk lady actually pulled the policy off the wall and continued to say " It's our policy". no concern that we were never told that

The experience begins from the unique building located in an beautiful location along a creek. The clerks were friendly and beyond what I hope to find checking-in. We had a pet-friendly room that was very clean and nicely updated. Although we were facing the street (with a nice lawn as a buffer) we could barely hear the cars which we found to be quite refreshing. It's located in a neighborhood setting and still close to everything. We will definitely stay here again when we return to Poughkeepsie.

We enjoyed a quiet night in beautiful surroundings at this hotel. The highlight was the breakfast room and morning staff. So friendly and competent. The buffet offered a wide selection, including fresh fruit, a variety of juices and coffee, hot and cold options. And a view of the Falls.

We stayed in March, and while there was still quite a bit of snow, there were lots of birds on the river behind the hotel; good spot for birders. The walls are a bit thin; we were treated to our elderly neighbors celebrating their togetherness but we were able to turn up the room fan to drown it out. Beds are comfortable, all the usual conveniences, and the place was reasonably clean. Staff were very helpful and friendly; I needed to make a number of requests and all were graciously accommodated. Breakfast was the usual, but again staff were very friendly. The entrance is a bit of a mystery at first, with no sign indicating checkin, office, entrance etc. Steps can be slippery if wet; they're stone and mossy. It's about a 10 minute drive from Poughkeepsie, not within walking distance of anything, so keep that in mind. But the rural feel, the little terrace by the river, lots of trees, make it a nice relaxing choice.

We stayed here for one night and really enjoyed the hotel. The room was comfortable and really spacious. The only thing I would say is to ask for more pillows, since the ones they provide are tiny! The view of the river was really nice and quiet - definitely a peaceful location that would be nice in the summer. When we checked in, we didn't realize that there was a 2 hour happy hour at the bar. You get 2 free drinks - and if you order wine, you get a solo cup full, so it is more like 4-6 glasses for free. Also, the next morning they had a wide variety of food for the complimentary breakfast. There was a waffle station with different toppings to put in or on your waffle (which was delicious), a hot food station with bacon, eggs, and sausage, a bread station with muffins, bagels, biscuits, etc, and some cereal and fruit on the side. We were stopping in Poughkeepsie while upstate for a ski weekend, so it was the perfect way to unwind at night with the free drinks and then prepare for the slopes with the nice, big breakfast. I would definitely recommend this Best Western Plus!

The hotel staff were exceptional! Though our keys weren't ready on arrival the super friendly staff worked swiftly to get us checked in. The hotel has one elevator. Our room was clean and compact. The bed was comfortable and had all non-feather pillows--great for allergy sufferers! The sheets, unfortunately, were pilled and scratchy. Each nightstand had a lamp with a power outlet at the base--perfect for charging phones and devices at bedside. The room had a microwave, mini-fridge, iron, and ironing board. The bathroom had a shower/tub combo with no mold--good job, housekeeping! But the maintenance staff needs to redo the poor caulking job at the base of the tub. The shower water pressure was great and the hot water stayed hot. There was a multi-speed hairdryer under the sink. The towels were small but absorbent. The free WiFi worked well. Cellular phone signal was spotty in this location but logging in to the WiFi on my phone solved that issue. Parking is free in the hotel's open-air lot. I would happily stay here again, but would be happier if they changed over to soft sheets.

Needed a close location to a very early soccer tournament. The hotel was 4 minutes away, modernized, comfortable and very clean. They even made sure the majority of breakfast items were available to us an hour earlier than scheduled.

I got this hotel due to the weather and having to return to work early morning the next day. The room was big, updated and clean. The bed was comfortable. The only complaint I have were my immediate neighbors. They were very loud and I could hear them through the walls. It was difficult to fall asleep especially when having to get up very early to return to work.

Even though the hotel is about 15 minutes further away from our daughter's than other hotels, ever since we discovered Best Western the Inn at the Falls 3 years ago this is the only place we stay when visiting our daughter and her family. The staff, cleanliness, and amenities far exceed comparably priced hotels in the area. Every staff member we have encountered has been friendly, helpful, welcoming and professional. The rooms have always been clean, the lobby lounge area is clean, comfortable and looks out over the stream and falls. Although we usually do not get back in time to participate, there is a happy hour in the evenings where guests can enjoy complimentary wine or beer. There is a well equipped fitness center that is open until 10 and one computer in a small alcove in the lobby for guest use. Unsecured WiFi and parking are included. The variety of breakfast foods available is excellent and the hot dishes are always fresh. We usually stay 2 nights every 5 or 6 weeks. The value for the price is outstanding. If you are looking for a 5 star luxury resort this is not for you, if you are looking for a clean, comfortable, small, homey hotel with a great staff you will love this place.

This hotel is in a beautiful setting, right on a scenic creek.with falls. We asked for and were assigned a room that overlooked the falls. The beds were very comfortable, the bathroom clean and the price was very reasonable. The internet worked great. We were greeted warmly at the front desk. We were given a list of local restaurants, and the one we chose was excellent. The breakfast buffet was very enjoyable with plenty of options. The breakfast attendant interacted with all the guests to make sure we were satisfied. Not every hotel does this. A very good experience.

This was an inexpensive little gem. It was quiet and clean. Our room looked over a stream. The room was good-sized, with 2 queen beds and a sofa. Nice shower. They offered about 8 free movie channels, which was nice. Staff was pleasant. Nothing bad to say. It was off the beaten path a bit, but still conveniently located. It was nice to have a place that was not on a main street with lots of traffic. Highly recommend.

We were offered directions to my destination while staying and was treated warmly and respectfully, we felt comfortable in this hotel and it was very clean! I hope to return in the spring. The 2 woman at the front were top- notch professionals who made us feel at home.

The location is really nice, nestled in the woods, 10 minutes away from Vassar, with Wappinger creek flowing right next to the porch outside the dining area. And, the suite we got was large and convenient. But, there is something so outdated and a bit unkempt about this hotel that is just a shame. The inside feels like a barracks, with dark corridors. And most everything could simply use some updating. The breakfast area is fine, with all the offerings you'd expect at a Best Western: bacon and eggs, some cereal, muffins and warm coffee. There is nothing particularly wrong with this place; and the bottom line is, it is fine to stay here.

All the front desk staff were very kind, warm, and professional. The woman who cleaned our room was wonderful. But there is only so much a great staff can do in a property the owner, sadly, seems to care nothing about and does not maintain. Shame on the owner for allowing what must once have been a unique building in a lovely setting to deteriorate so badly. Maintenance is sorely needed. A towel rack was literally falling off the wall, the bathroom fixtures are rusty or coming apart, a lampshade was falling apart, window drapes, even the couch had filthy spots on them, windows were dirty. Paint jobs everywhere were sloppy or paint had been scraped off of doors. Shower VERY SLIPPERY. Lighting is dingy, old compact fluorescent bulbs, some with no diffusers.The walls need to be built out because you can hear EVERYTHING in the next room, and your bed will move! Paper thin walls so you can even hear normal level conversation . No real privacy. It is very unrestful. And we were in a suite! We had to leave early because it was so awful, cutting short our anniversary weekend. What a shock and a disappointment. The official photos and the way it is advertised are totally misleading. Bypass this shoddy motel in disguise. Sent from my iPhone

The staff was very kind and helpful and the suite was spacious. The walls are paper thin and I guarantee if there are people in the room behind you, you will not get any peace or rest. The wall construction is very poor.

Somewhat unique BW in a quiet wooded area. Very nice setting for a hotel. Building was very unique and welcoming. Front desk staff was very friendly and helpful. Room was OK but offered a view of the river behind the hotel. There is a small bar/lounge area and complimentary glass of wine or beer provided during a happy hour. High speed internet access was sketchy at best.

Spent one night while touring the area. Arrived late and hoped to sleep in. Uncontrolled non-parented children yelling in halls in the morning made this not possible. Maybe reserve some rooms in a corridor for tired late arrivals. Breakfast offered usual unhealthy options. No bananas or fresh fruit. Skip it. Would not stay here if you want to rest.

My husband and I stayed one night here on a trip through the Catskills and Hudson Valley, and the one word to describe our stay would be relaxing. The hotel is right along a creek with little water falls. We sat out on the deck and watched some ducks swim by in the evening. There's a happy hour 5:30-7:30 that includes 2 free glasses of wine or beer. The front desk clerk, who was also the bartender, recommended a great restaurant to us, Mill House Brewing Company, which was only about 10 minutes from the hotel. Our room had a king sized bed, which was very comfortable, with lots of pillows and blankets. There was also a fridge, microwave, desk, pull out couch, and a bench, so the room was a little crowded. Everything was clean, and the bathroom was well-stocked with towels and toiletries. I used the fitness room in the morning, and there was a treadmill, elliptical, bike, and weights. Then we headed down for the free continental breakfast, which was way more food than we expected - omelets, bacon, bagels, pastries, yogurt with toppings to make parfaits, make your own waffle station, fruit, cereal, coffee, and juices. The woman working the breakfast area was constantly cleaning and restocking. Overall, one of our best hotel stays and for a very reasonable price, around 130. Definitely recommend this hotel!

Stayed 2 nights here for a weekend getaway, place was busy, and nice scenic spot next to a river. First glance it's a nice layout, not just another cookie cutter hotel. All the components are here for a great place & stay, but my take was it needs staff & TLC. Our bathroom looked beat & neglected (see pictures), not sure when the floor had actually been truly cleaned (debris in the corners - behind bath door looked untouched forever), and wall outlet with broken plaster & rusty tissue dispenser did not add to the ambience. Upside was a decent little room w/Microwave + Fridge, and view out window to river was nice. However the windows throughout the place looked like they hadn't been cleaned in ages, again just some TLC would make a huge difference here. I feel for what we paid we should have gotten a cleaner facility and more staff.

We were heading up to Copake Falls for a camping trip when it started to monsoon on the Taconic Parkway. We decided that setting up a tent in the pouring rain did not sound like a fun way to spend our Friday night, so we told our friends we would see them Saturday morning and started looking for a hotel. North of Poughkeepsie, there are slim pickins...especially if you are looking for something after 9:00 PM, as most of the mom & pop places close. We were able to find a room here, and made our way, even though it meant backtracking a bit. The room was big and dry, which is what we were looking for. Beds were comfortable - and there was even a small bar on site so we could have a drink and forget about our drive. Since we were just passing through, we did not get to see or use many of the amenities. We did have some breakfast Saturday morning, and looked out over the almost flooding river. Typical breakfast food - cereal, waffles, some omelettes. Good, but nothing special. Price was reasonable as well - about $211 after taxes for a weekend night. My wife is not a camper, and was dreading the thought of going to a campsite in the pouring rain. She told me staying here may have saved our marriage. Since she probably would have stuck me with our three kids, I am glad it was saved!

Our room smelled like a musty damp dirty sponge. The a/c didn't work well and made the musty smell worse. We called the front desk to complain and their option was to spray Lysol. The bed and pillows were so bad, we hardly slept. We were exhausted when we left. I mentioned to the front desk how terrible everything was and I'm still waiting for a response from the manager. If you provide a hotel service, the room shouldn't smell, the pillows and bed should be comfortable and lysol should not be the answer. This wasn't our first stay at the hotel and was very disappointed.

This hotels offers large rooms. The room has a TV, a microwave, a fridge and a coffee machine. Happy hour from 530 to 700. Breakfast with cheese stuffed eggs, hamburger, waffles, cornflakes, yogurt, juices, bagels and coffee. I loved to stay at the hotel! And I slept very well. Loved it!

We stayed at this hotel a couple of years ago and immediately thought of a repeat stay as we headed from our home outside of Washington, DC, to New England. The hotel is beautifully situated along a lovely brook. Sitting out on the verandah with one (or two) of the hotel's free happy hours glasses of wine in the company of a couple of egrets is a great way to relax from the rigors of the auto trip. The room was comfortable and well furnished, bathroom functional and efficient, and the breakfast very nice with waffles, some hot items (eggs, bacon, sausage), fresh fruit, cereals and more. The check-in and -out were handled efficiently and by most friendly people and all in all once again it was a most enjoyable experience. We find this to be one of our favorite Best Westerns after having traveled through all 50 states.

We had heard very good things about this hotel but they must have been dated. The hotel did look tired and old fashioned. We had reserved their finest suite but were extremely disappointed. Upon entering the room the furniture, fixtures and carpeting looked in immediate need of renovation. The TV dresser and night table had a sticky substance on them. There was a metal bottle cap on the carpet by the bed (accident waiting to happen if stepped on), ugly stains inside the mini-fridge, peeled paint around all the bath tub jacuzzi jets, and the final straw........a used towel hanging on the back of the bathroom door. At that point, we checked out and went elsewhere.

Its was a pleasure staying at the hotel. It was clean staff was very nice. The breakfast was very good. The overall appearance was nice. It on the water. Adequate parking and very close to gas station.

Stayed here for one night during our college week search. I LOVED the way it looked on line, however, I was very disappointed when we actually arrived. The hotel is small and cozy, but reeks of mold and mildew. I usually try to work out daily, but I took one look at the room, and couldn't do it. It was hot, dark and Very Moldy smelling. The room itself also smelled bad when we walked in. This did abate once the a/c cooled the room, but was still there, but slight. The a/c had a hard time cooling the room, and made a lot of noise. We arrived late and tried to order pizza. We were lucky as one place agreed to deliver...even though they were closing soon. I believe the name was Joe Cristiano's. We were very thankful, and the pizza was great!! We also had a water view. Difficult to see as the windows were very foggy. Also noted an inch of dirt/dust on the windowsill when I tried to take a pic of the water. There were also several pieces of hair on the floor in the bathroom when we checked in...not any of ours. If you are looking for very clean, neat and updated...I would NOT recommend this place. However, I Must mention the terrific woman at the front desk, Octavia. She was very kind to everyone she came in contact with, and always had a smile on her face! Also, the free breakfast was also terrific! Make your own waffles, both blueberry and regular...eggs, plain and with veggies, cold cereals, bagels and muffins, coffee and juices. Wish they had oatmeal...I heard they had packets, but I would have loved if they had it already cooked. Beautiful patio area outside breakfast area too... overlooking the falls. Pretty and Peaceful.Had some very good points and a bunch of not so good too. Pix below...waffles, view from outside breakfast nook...and dirty windowsill.

This was a GREAT find!! Complimentary wine or beer on arrival, very clean and a great breakfast next day!!! We were able to get a view of the river/falls. Air conditioner was very quiet, and we ordered take out from a restaurant close by. I highly recommend this place to stay when you go to Poughkeepsie,

Very pleasant & helpful staff at front desk. Hotel is different from most in that it looks like a restoration project of an old factory. Rooms are spacious and clean. Outside patio and grounds are beautiful, as you can sit bu running water. Nice are and plenty of restaurants nearby.

The setting for this hotel is worth the visit. Enjoy breakfast inside or out alongside the river. Lush forest on the other side. A doe and two fawns tiptoed down for a drink of water while I drank my tea.

We wanted a centrally located town to explore the area and we chose Poughkeepsie. This Best Western is small and located outside of town on a river. Our room faced the river and was very nice. The breakfast was good, the staff very friendly and helpful, and they offered a happy hour of wine and beer.

Will on a motorcycle ride from Baltimore to Maine and back with 7 friends we stopped here for the night. The check-in clerk was very nice and she made us feel welcome and did a great job. The rooms décor is very nice and the beds are very comfortable. They don't have a restaurant on site but do have a bar. Breakfast was very good. Ralph who I believe is a manager was very helpful at check-out. So loved the hotel and the staff is great.

We stayed in a river view room with two double beds and it was depressing. Ugly furniture, dark, very 1980s motel. Scratchy sheets. Paid $223 for the night. Would have been fine for $125. The breakfast was the usual motel breakfast with a few tables outside by the stream, which was nice.

We really enjoyed this hotel. The hotel and room were clean and neat with great decor. The staff were all great and it was comfortable enough to hang out in the lobby. The view out back is great and you're looking over a creek. We were upgraded to a suite and it had a Jacuzzi tub which was awesome. There is a hot breakfast and my only critique is to have more hot sides and have scrambled eggs too. They had little omelets and always a meat side. We just got sick of omelets. The pillows were comfortable and the bed was firmer then I'm used to but that's just me. I didn't sleep well because I was in a new place but everyone else slept great. Our overall stay was magnificent in a beautiful place.

I never would've guessed this property was a Best Western. They've certainly upped their game! My brother and I were traveling to attend to some family business, and we had two separate stays here over a two week period. The rooms were clean and spacious. Our first room was a regular room with two queen beds and the second was a suite with a sofa sleeper. The sofa sleeper, surprisingly, wasn't uncomfortable at all. The staff was first rate. In particular, Sandy (Sandra?) went above and beyond to see that our stay was smooth and drama free. If every hotel in the world had nothing but Sandy's on their staffs, every hotel would be getting five star reviews. She was an absolute rock star. The only two issues I had were these: The A/C, while it worked, didn't get really cold. It was very comfortable, but we like the room to be a bit cold while we sleep, and we never quite got there. During the second stay, the control panel would just flash whenever I hit a button, and it was stuck at 67 degrees (which was fine, although it didn't really feel like 67 degrees. The second issue was with the breakfast. English muffins and toast and cereals were fine, but the omelettes were pretty disgusting. When you cut into an omelette, you don't expect to here it crunch. They were very hard and, for the most part, pretty inedible. Only one day were they barely palatable. All in all, though, I would stay here again.

Got the room on Hotwire for little over a hund all in, so if you pay full price and don't have pets I hope your mileage will vary. With the amenities and location this price would be a fair to good deal, but given the room I got I would not stay here again booking through a "deal" site. This place takes pets, and the room I'm in (100) smells like 8 ferrets, 10 cats, and a pack of great danes lived in here from 1980 until an hour before I arrived. If you've ever unknowingly bit into fish that's gone very bad and tasted that old ammonia in the back of your throat, it's like that, every breath I take. Almost gag every time I enter the room. Get somewhat used to it after my nostrils clog up, but really - BW, I'm sure you charge a premium for guests who stay here with pets. Give some of that to your housekeepers to do a deep clean! This is completely unacceptable, and I'm not a high maintenance guest. I mean, the last a-BnB I stayed in didn't even change the sheets from the last guest and I didn't complain. In the hundreds (thousands?) of hotels I've stayed in, this room is the worst I've ever smelled. A lot of it seems to be coming from the AC unit, but can't tell if that's just because it picked it up from the room, or something is dead in there, or what. On the bright side, they give you two free drinks between 5-7, fitness center is OK and has some free weights and a small universal machine, view of the river off the patio is nice, room has fridge and microwave. I'd give it all up if I could breathe in here! Location is about 5 mins drive to nearest restaurant and double that to anything really happening, kind of middle of nowhere. Find it hard to believe they have enough parking onsite when the place is fully booked, small lots, so definitely don't come here with a big truck.

We stayed for one night on our way to Cape Cod. We (group of six) stayed at Inn at the Falls 9 years ago before it was a Best Western. We still found it to be a lovely spot to spend the night. The location is peaceful and surrounded by trees. I note some reviews mention that it is hard to find, but our GPS took us right to it, The rooms are perhaps a little drab, but they were very clean. The breakfast was decent; your typical hotel complementary breakfast. We love to sit out on the patio beside the river to enjoy our breakfast. The Happy Hour sounds like a neat Idea, but our schedule did not allow it. I do agree with an earlier review that said there should be a dress code for the front desk...we did not get a good impression when we first arrived, Also, we often saw staff sitting outside in groups, smoking at the entrance. That does not give off a particularly professional impression. However the staff members we came in contact with were friendly and helpful. The price was great for the area. We would stay again.

The location is peaceful and quite, albeit not easy to find the first time. The young lady at check-in was lovely as was all of the staff we encountered. Our room was pleasant and at the very end of the hall on the parking lot side; so there was lots of noise from the outside when people parked and entered. The room itself was very clean as was the bathroom, the fixtures were modern. My only complaints are the electronic key did not work twice even after going back to the front desk to rekeying it, so I choose to sit on the dirty hallway carpet until my husband finished his shower. And the remote control for the TV was dirty upon are arrival. All else aside, when we return to area again, we would definitely stay here again.

First, let me say that the staff was delightful! The location on Wappinger Creek is lovely. Cocktail hour is free wine or beer (2/per) just ask the desk clerk to pour. Breakfast is pretty good. Now the down sides: A few miles from downtown area and access to attractions. NOT very clean. Property is a little beaten up. That would be OK but the room had cobwebs, splatter on the bathroom walls & door and filthy looking/stained curtains.

this is an attractive place, but we were at the very end of one of the long halls, and it was terribly inconvenient to the rest of the hotel. breakfast was average; i kept wanting a decent banana, but they were brown every morning. the front desk was manned while we were there by young people who seemed completely clueless as to the attractions available around them, and how to get to them. their dress code was non existent and a little rough on the eyes. i can't speak to the happy hour since we didn't participate; something about having to walk that hall again, i think. it's in a decent location for most of the sites; i had read it's very convenient to Vassar; more of a distance to the FDR stuff. the beds were comfortable enough, but warning - they are crazy high. if you are shorter than 5'3", you will have to do a running jump. it really was a challenge for my short legs. we hope to go back to the area; there's so much to see and do. but i doubt we'll stay here again, even though i was impressed with blueberry batter for the waffles.

Very pleasant stay at this hotel. They offered happy hours in the afternoon with free alcohols and snacks. Peace location and clean room, my only complaint would be the bed and pillows were too soft until I got neck pain in the morning. Free hot breakfast in the morning as well. I'll recommend this hotel!

We stayed here at the end of September 2017 for two nights. This is a very attractive modern hotel in a wooded, almost secluded, setting. The parking lot has attractive landscaping, although I think they could use a few more lights there as we could barely see to unload our luggage when we arrived after dark. We enjoyed the continental breakfasts and the lovely view of the creek and woods from the tall windows and outdoor patio by the lounge. Our room was clean and comfortable. There's complimentary wine or beer at happy hour, and the front desk manager on our second day went to a great deal of trouble to make sure my choice of beer was stocked and chilled. We really appreciated the computer with internet access in the lounge area for researching local places to dine because at that time we did not have a "handheld device" to do that. This was our first trip to Poughkeepsie and there was a mix-up on our arrival as the front desk person thought we had already checked in. This caused us some anxiety until she got it straightened out because we knew the hotel was fully booked that night. She finally got it corrected and we got a room upgrade as a result, but in the morning I realized she had only set us up for one night, but our confirmed reservation was for two nights. The morning front desk person was very helpful in correcting this and she and her associates were very pleasant about giving us directions to the various places we planned to visit in the area and for commiserating with us about the idiosyncrasies of Poughkeepsie's roadways. For us it was very irritating trying to find our way back each time we returned to the hotel from dining or site seeing because of the hotel's secluded location, the numerous one way streets, and the "no left hand turns" whenever we needed to go left. We did learn from a life-time resident, however, that if you are visiting Vassar, this hotel is a straight shot from the center of campus. So we definitely understand why other reviewers have said this is their hotel of choice when staying in Poughkeepsie.

Very convenient, clean, great service and bonus Happy Hour in comfortable lobby area. Also sat on back deck overlooking water. Bathroom sink area kind of all but easy to overlook if it's a short stay.

We've stayed at this facility a number of times in the past fifteen months when attending events or visiting with friends in the area. It is a well-maintained facility in a pleasant location, peopled with helpful and friendly staff. On our most recent stay, we ended up in a suite for the first time, as we booked late and the single rooms were all taken; although the suite was more than we needed, the spacious living space, with plenty of room to work, a sink, microwave, refrigerator and small dining table, along with sofa, desk and TV, would have been perfect for a longer work or leisure stay, while the jacuzzi was perfect for working out road kinks. The breakfast selection is good and the dining area clean and roomy. In the warmer months, it is pleasant to sit out on the patio overlooking Wappingers Creek river in the evening, enjoying a glass of wine and watching the herons hunt along the shore as swallows chase insects above the water. Over all, a good place to stay,.

Nice hotel clean, well staffed, breakfast was good lot of choices from oatmeal, cereal, eggs, waffles, bagels etc, coffee was also good; beds comfortable; saw a lot of families there; pretty easy highway accessibility. free beer/wine at management hour.

We stayed here for 2 nights. The staff is over the top friendly and helpful. We had a suite which made it very comfortable to have guest come and visit. Would definitely stay here again if in the area !

We stayed at The Best Western Plus the Inn & Suites At the Falls briefly in between college visits in New York state. Sandy checked us in. She was warm, kind, and welcoming...a very appreciated, friendly face after driving through some horrible weather. Our room was clean, and the beds were very comfortable. The breakfast was an added bonus. It was a great pitstop to refresh, and continue with our visits.

Sandy needed to work the late shift unexpectedly. She was friendly and helpful and just a nice person. She made my stay more enjoyable just because she was friendly and outgoing. If I was the manager I'd give her a raise.

Nice stay. Super staff- very pleasant n helpful. Off the beaten path with beautiful view from breakfast, lounge area. Good breakfast with the regular stuff like yogurt, bagels, yogurt, cereal n waffles. Also had fried eggs, sausage and bacon. Rooms were clean. Shower was hot. Room temp was good n no noise from the heater, beds were comfy.

Great hotel! Spent two nights this past summer here. The hotel was clean and our room was very spacious. Nice breakfast in the mornings and enjoyed a drink or two on the back patio at night. Would definitely stay again!

Wonderful river view from most rooms. Color of hotel and room somber browns. A bit depressing. Good continental breakfast included. Free wine or beer at happy hour. Comfortable bed. Rooms a bit small.

This is a nice BW. We had a suite that overlooked the water. Lots of room, lovely view. Bar was open late. Breakfast was so so. Close to many restaurants. We would go back. Jacuzzi had seen its better days but it worked.

Bedding was clean, and bed was comfortable. The bathroom could have been cleaner (a quick vacuum would have done the trick), so that is why I gave 4 out of 5. The breakfast setup was quite nice, with everything from toasted bagels to cereal to waffles, if you wanted; the beverage and food stations were kept clean and well supplied.

Very nice staff and made us feel welcomed. The room was spacious and was very clean. Breakfast was included, which is definitely a nice plus. The property is very beautiful, which was nice to see on Christmas day! I would recommend and will hopefully come back to soon.

My husband & I & another couple spent Christmas Eve here after visiting with our son, daughter-in-law & grandkids. We had such a pleasant visit that we plan to return. I love the set-up of the rooms & the complementary breakfast was tasty & had a beautiful view of a river & waterfalls. If you are in the area, give this place a try.

My family and I along with my cousin & family stayed at the Best Western plus at the Falls in Poughkeepsie during the Christmas holidays & we had a wonderful time there. First of all a great staff who caters to your every need with pleasantries & I mean really pleasant because they go out of their way to please the guests staying there. They have a good breakfast there, not just continental but a full breakfast as well according to what you prefer. The rooms are nice, ours overlooked a lake view with ducks floating in the water which was so nice to see & the rooms are equipped with amenities such as refrigerator, microwave, coffee,tea, iron & board. The area is safe and quiet, the hotel is just a nice one to stay at & we would definitely stay there again, we had a great time.

I stayed here for one night as it is close to my boyfriends parents house. The woman who checked me in couldn't have been nicer and was able to get us checked in a little earlier than we expected to be there. I will definitely stay here again.

Our plans to travel to Canada via train were unexpectedly and suddenly interrupted. We had to find lodging quickly on a Saturday snowy evening. Fortunately, we are BW rewards members and had our computer, called and they said of course please come. The reception was warm, they had two places to eat, one attached to the hotel. The young man at reception that evening was so welcoming and helpful. The room was comfortable and very clean. The coffee in the morning was spectacular, best ever.

Everything was reasonably clean. The "happy hour" and breakfast were generous perks. The beds were good, and seemed to be clean. A solid choice at the right price point. I'd say that I'd rather have a more interested staff than free wine and/or breakfast. They were fine, but the hotel was pretty empty, and I was alone. Yet they put me on the ground floor, with windows that open.... way at the back of the place overlooking the parking lot. Since rooms are the same to clean (or even easier, as I had 2 beds for 1 person, but I used both, because the first thing I do in an hotel is check the beds, and I don't put my stuff on bedspreads. So one bed would have saved work. There were also what seemed to be the entire cluster of guests right around where I was, as well as the back door, which was not well-lit, had a "smoking station", and seemed a bit less than secure. Someone was smoking pot outside, or in their room-- I smelled it on 4 different occasions. That's not the hotel's fault, but I have worked in hospitality, and if you can give a guest a better experience, just off the bat, you do, because it really doesn't take anything more than a keystroke or two on the computer. The room was large, and fine, wi-fi was great etc. But I could not help but wonder why I could not have been put in a room with a view (many were empty), or given one bed, when I said "I only need one bed". I think the staff needs training, and/or the hotel managers/owners need to make clear how to make guests feel the most comfortable as they can. They seemed fairly uninterested in that.

We stayed at this hotel once before it was taken over by Best Western and it hasn't improved fo the beter, The rooms are VERY drab, accented by the institutional cool-white lighting. The breakfast, while not inedible, is far below the standard set by highway rest stops.

I really like the location of this hotel for my Vassar visits -- it is much better than staying out on route 9, although there are no restaurants nearby. The rooms that face the river are nice and quiet. Always my first choice when in town.

We stayed at this Best Western a year ago and we're looking forward to returning. Our room was upgraded to a water view and it was delightful. I especially enjoyed the complimentary wine, served in the lounge. On our previous trip we really enjoyed the breakfast. This visit we decided to sleep in, so missed the breakfast buffet which ended at 9:30. I'm already looking forward to our next visit!

Very nice place to stay! The front desk staff were very friendly and helpful! The rooms were clean and were a nice size. Not far from restaurants. The design of the hotel is unique and room had nice view

Our Cross Country girls team stayed here Friday and Saturday to compete at Boudin Park. We had a great stay! The rooms were large, the staff was very friendly and helpful. Stephanie at the front desk was amazing! She brought us up a roll away bed and extra towels for the our family and took care of all of us at the complimentary happy hour. She was the only staff there and did everything herself and was very helpful and cheerful. Earlier in the week, she helped me pick a restaurant near the hotel to to have a team dinner Friday night. We thank Stephanie for her hospitality and look forward to returning next year as a team.

I would just say that if your choosing hotels I will give you a good reference for Best Western due to both times I've stayed with them this year it had been a great experience. They made a negative situation, turn positive.

The hotel is away from most road noise as it is in a residential area. The hotel is dated and the walls are paper thin. The door is not well sealed, so any hallway noise is loud in the room. The breakfast food was standard carb fare. On the outskirts of the Town of Poughkeepsie.

Nice hotel, certain areas outside (i.e.stairs to Exit doors) could have been cleaner. Nice looking hotel on the outside. Rooms a little dark. Staff was excellent. Breakfast was good. Could use an ATM for convenience for people staying there.

Facility has a very nice configuration, near a beautiful babbling stream. Building inside and out Needs a lot of TLC, but could be a great place. Kitchen staff needs training very poor service. Bar staff was very professional, She was always their for you.

We were pleasantly surprised by this hotel. The rooms we nice size and quiet. We had 2 luggage racks which was nice. Microwave and refrigerator in tr room is always useful. The 2 free drinks at happy hour were a bonus. The lounge area overlooks the creek which is pretty. Overall this was an excellent experience. It's about 4 miles back to route 9 but it's a short distance to good restaurants.

We had an excellent stay here. Hotel was clean and employees were very attentive. We visited Hyde Park, Roosevelt House, Library and Museum and Culinary Institute of America and they were all within a 20 minute ride. We also did the Hudson Walkway which was also very close. Really enjoyed the free breakfast and the happy hour drinks. Would definitely recommend this hotel to anyone visiting the area.

Out of the hustle and bustle of downtown is this place of serenity. We enjoyed a glass of wine every evening on the terrace with a stream passing by. It was so restful. The addition of a breakfast just made the experience. Loved the apple-cinnamon waffles.

The hotel was clean and the staff polite and helpful. The lounge/restaurant was very loud during our check-in. That was a bit off putting as we were tired from several hours of driving. We also found one of the washing machines did not spin causing us to redo the load in another washer. Breakfast was tasty and fresh. Overall, a good experience.

Do not believe ONE picture in this hotels advertising. Also for some reason that passes understanding, Poughkeepsie's hotels go from 89 bucks on the week days to almost 300 dollars for the weekend for no reason that I can comprehend. I am here for a wedding - the place smelled like cleaning fluid when I arrived. The room is roomy and relatively clean. The person at the desk had a cold so I felt like i needed to disinfect myself before going to the wedding. There is a bar...marginal..there is no restaurant. And this place is located so far from anything you don't want to be here. The bed is comfortable and the bathroom clean so if you are in the week or on a budget come be here, but I am paying almost $300 for a crappy room and crappy experience. STAY AWAY - this is not worth the money, but from what I saw from the Hampton Inn and Courtyard by Marriott, nothing in this town is worth it - it is all crap - go north - do not come to this town - they are ripping you off.

For the rate available and paid - I would find another place to stay. The decor was dated and lacked a thorough cleaning. The windows and drapery where old, dusty and stained. The stairway and wall-way carpets needed cleaning;

This is the second time that I stayed here. My friends also booked this at my suggestion and were very pleased. The location is lovely and quiet. The rooms are great. Nothing but great d things to say

This hotel was in a lovely setting and was very acceptable for our stay. They offered a varied breakfast, unlike most of the hotels we had just stayed at in New England. The complementary wine at happy hour was a nice perk at the end of our site-seeing day. the room was clean and spacious, although the internet was a bit slow and did not completely work with out phones in the room. We would definitely stay at this location again, should we visit in the area.

First time at the Best Western Plus in Poughkeepse and was pleasantly surprised! They offered a happy hour on Saturday night and we lounged outside that night watching the stars. Will definitely stay again.

I really like Best Westerns and this one was picked because of it's proximity to waterfalls. I didn't actually see a falls but there was a nice stream that ran past my window. It was quiet and kind of tucked back away from everything else. The evening happy hour was a bonus and i liked that you could sit outside by the water. From the train station it was about a $20 cab ride. You should know that if you don't have a car, you're kind of cut off. It's not like being in a hotel on a busy street with an Applebees across the parking lot and a Chipotle on the corner. For food, the only real option was a KIND of dicey walk to a place called Gibsons. Not dicey because of the neighborhood but because you need to dodge across a pretty busy road and there are no sidewalks. It's about five minutes away and REALLY good.

We stayed here for 2 nights while visiting in the area. The hotel's appearance is a little unusual and the rooms are a little tired. Our welcome was unusual because for some unknown reason the manager on duty had notice from an unknown source that we were "no shows". That was remedied quickly although we never found the reason for the confusion. We fortunately DID have rooms and the desk quickly, friendly, and efficiently checked us in. The first evening, we had reservations for tour and dinner at the CIA which was a short drive away. The next night we came back from a day of sight-seeing and took part in the complimentary happy hour. The ambiance was so pleasant we extended our time on the deck overlooking the stream. Staff recommended a good pizza delivery and we spent the balance of the daylight on the deck watching the fly fishermen. Very pleasant location and the staff was great.

I don't often write bad reviews but this was a spectacular fail in value. Room was large and expensive but depressing and icky. Not the fault of cleaning staff who did their job admirably. Window treatments and shower really icky with age.

Lovely hotel, nice view of the water, pleasant staff, comfortable rooms. I would highly recommend this hotel if you have business or vacation plans in the area. It was convenient to the Dutchess County Rail Trail.

This is the 2nd time I have stayed at this hotel for a festival in the area. The rooms are neat and clean and they have a nice continental breakfast and small bar with cocktail hour also. The fitness center is just okay. The outside area at the falls is very pleasant as both times I was there the weather was nice. I would recommend this hotel if someone needed to be in the Poughkeepsie area and the price was good.

This hotel looks to be custom-built and of fairly recent construction. Our room was spacious and comfortable; and the staff were friendly and competent. I couldn`t help feeling, however, that more could be done to make it more appealing. The carpets are dull; the lighting is unflattering; the breakfast has very limited healthy options. It is as if the service has been delivered to standard specifications from the franchisor, and the franchisee has not looked critically at setting higher levels of quality. The potential is certainly there; the site is attractive, the structure is sound. It wouldn`t cost a fortune to raise the bar.

We enjoyed our stay. The hotel building was in a quiet area and looked good from the outside. The suite was sizeable, and had a large bathroom with a jacuzzi tub. There was a great breakfast selection of hot and cold items, and the breakfast area overlooks a stream and has a quiet outdoor seating area also. The staff were all very friendly.

We booked this hotel on a whim due to photos online. GPS helped us arrive without getting lost. Staff upgraded us to a suite that was wonderful, but I think it could have been cleaner as the bathroom tile grout showed mold and windows were very dirty on the outside - but that could have been due to storms (still the room was wonderful and we would return). The only negative was finding a place to eat. The inn had a list of places but no directions or distances to them, and unless you used GPS or knew the area, it would be hard to find them. We actually made a reservation at a local restaurant but following the address listed by the inn and the restaurant's website and using GPS, we could never find the place.

Hotel is in pleasant area, pretty surroundings next to a small river, foliage & wildlife, tranquil setting. Local restaurants near Vassar College are very good. Hotel staff very pleasant & helpful, room was comfortable, quiet with great hot water in shower. Snacks, breakfast and even happy hour on Sat eve were wonderful. It's a 30 min drive from Stewart Airport, but in August it was enjoyable.

Spent several days in Poughkeepsie visiting the historic sights and riding the Duchess County Bike trail and High Bridge over the Hudson River. This Hotel is in a nice semi-rural setting, is convenient to every thing we wanted to do and see during our stay, has very well appointed, equipped rooms and spacious rooms and is clean and quiet. We especially liked the free daily happy hours in the pleasant little lounge where we enjoyed a pleasant time with the other guests. We would most definitely stay there again.

We travel for about three months during the summer and so we see many hotels. This one rate at the top. Excellent conditions, clean and in a picture perfect spot. Excellent employees that are very caring. Price is great also.

The view from our room and the lounge/breakfast area is gorgeous with the availability of outdoor relaxation/dining. This is the only Best Western that we have stayed in to offer the option of building your own breakfast sandwich and complimentary drinks during happy hour. When I mentioned that I could not drink the brand of beer offered because it gives me headaches, the bartender graciously substituted another brand at no charge. A great way to begin and end your day! There's a restaurant within a five minute walk with reasonably priced food and friendly staff. Great location for visiting Hyde Park away from the highway and traffic of the city.

This hotel provided a lovely place to rest for the night. Lists of extras: a patio that allowed us to eat breakfast while looking out over the pond, happy hour with two complementary drinks, friendly staff, and a peaceful setting. Loved it.

If your staying in Poughkeepsie New York you want to stay at Inn at the Falls , It's reasonably priced , it's clean , the staff is very polite and accommodating , they serve a great breakfast with a multitude of choices and it has great views nestled right next to the Falls , it's charming and is definitely our preferred hotel !

We spent 3 nights at this clean, quiet comfortable lodge. the fresh fruit at breakfast was great, the coffee needed reheating, but we will stay here again soon. It felt safe, pleasant and everyone was very nice!

All personel, the office and cleaning staff, were very attentive and conscientious. My room was clean and comfortable. The television had a great picture and worked well. The exterior grounds of the hotel are attractive and I feel safe there even after dark. It's a nice place.

Enjoyed our stay at this Best Western. We have been before and will come again. Great value for the money. Also pet-friendly. Cleaning staff were great with our large dog. Hotel is close to the small towns and also has access to the train for a visit to NYC.

We enjoyed our stay in Poughkeepsie very much. The area was very easy to get to and we were at our destinations in less than 20 minutes. We visited everything from Culinary Institue, Marist College, Vanserbuilts,and Roosevelts. We also went to a few wineries and breweries which were very reasonable. Will go back and stay in a heart beat...

Would Stay Again..... Staff were very nice...Location to train station was good.... .... rooms were clean... I believe the rooms need to be updated... but for the most part they were fine... Breakfast was good not great but good... overall 8 out of 10

This was just what we needed at the end of a arduous drive from Lake George in the rain. The sun was shinning and being by a "creek" which was formerly a waterfall and sipping a complementary glass of wine was a nice end to the day. the hotel is lovely with everything you need except a swimming pool. Breakfast was complementary and though it took a minute to discover the waffle bar provided a good start to the day.

This hotel was convenient to Vassar College. It was quiet and clean and the staff provided helpful dinner suggestions. Free wine or beer was offered during happy hour (a nice touch after a long day) and the breakfast was good.

This hotel is quirky, but in a good way. Hotel is very clean, bathrooms are spacious, beds are way comfy, hotel staff was wonderful and 2 free beer/wine during happy hour. My only complaints is the cable went out on the tv several times for 5 minutes and what not. We also left my daughter's pillow and I was hoping that the staff would be in touch with me to arrange to get it back, but I have heard nothing...crickets

Room was not vert clean. Walls must have been paper thin as you could hear when anyone run water in the next room. Some of the fixtures were coming off the wall and the fixture in the tub wuold pull out.

We asked two different guest services staff to be sure the room was cleaned- dust bunnies, cobwebs, hair in tub, --no results. My husband and I both have scratchy throats now. UGH! Not a pleasant end to our vacation.

Clean. Older place that is well kept. Quiet. Very good value. Complimentary glass of wine during happy hour. We brought dinner back and sat by the water and ate. Nice way to end a very busy day that started early

Nice hotel with a quaint view of Wappinger Creek. The hotel is alongside a creek which was pleasant to look at. It was clean and the staff was friendly. Breakfast was pretty good. It is a little off the main highway but easy to find.

An unexpected visit to the area led us here. Not easy to find but definitely worth the persevering. Everything was top notch. Best part was the patio overlooking the water where we were able to eat breakfast. And it was a great breakfast. Something for everyone. Would definitely recommend this hotel to anyone needing a room when in the area.

This property is a very unique Best Western - obviously, it used to be an 'inn' of some type. Complimentary beer/wine in the evenings and a serve yourself breakfast add to the stay. Very conveniently located so visiting the Roosevelt National Historical sites, Vanderbilt Mansion, Vassar College, Culinary Institute of America are within easy driving distance. The Front Desk Staff were very helpful and friendly. We would definitely stay here again and recommend it highly to others when traveling in the area.

Compared with other BW we stayed, it was not the best. Beds too highup, rooms had stuffy smell, lights didn't work,. We needed a night that would allow us to bring our dog. Beds were so high that my senior parents did not feel comfortable sleep. Front desk was nice and gave them a room with a sofabed. The whole place was managed by one lady. I guess the area was not very prosperous. Breakfast was continental plus eggs and sausage patties. OK.

Lots of breakfast options, free happy hour, clean rooms, comfy beds, and friendly staff--all we could ask for. A great little find! Took a star off for the ofd smell in the hallway (smoke?) but the room smelled fine.

The room were clean staff was nice and very attentive. They allow customers to have fast check out. The breakfast was average but edible. Maid service was ok no complaints. The property was safe no fear to come at night

One of the nicest places to stay in the Poughkeepsie area. Excellent value for your dollar! Would definitely go back and recommend it to others. Staff are asked to do a lot;but are more than up to the task. No complaints.

This hotel seems a bit older, but is updated. It sits on the banks of a Hudson River tributary. We had a room overlooking the stream and it was lovely. The room was comfortable and spacious. There was hot and continental breakfast included, fresh waffles, eggs, sausage, cereals, fruit, juices, coffee with a nice seating area. There was a complimentary happy hour in the evening but we did not participate as we were out during that time but we would have. Overall nice stay - quiet, scenic and friendly staff.

Stayed at The Best Western on July 3rd for 1 night. Hotel is in a secluded location on a very nice property. When we arrived we were checked in by Toni. I really can't say enough for her, she was wonderful. Room was spacious and clean. Good breakfast with a nice water view. Would definitely stay here again! I am a rewards member with BW, but I don't normally leave reviews. Felt inclined to based on how well we were treated by the staff!

Though this property is a little dated, it really didn't make a difference because it was clean, the staff were super delivering their greetings and being helpful, and the perks of the stay surpassed other area chains. I liked the shower controls (particularly pressure, direction, and spray options), as well as the layout of the commode and separate sink area. Additionally, there was a mini-refrigerator and microwave. Also, we could open the windows for some cool, fresh air in the evening. The property would be grand if a little more attention were applied to the exterior upkeep (some paint, window washing, etc.) but that seems minor, all things considered. Overall, we enjoyed the trees and adjacent river viewing for a touch of nature.

Very clean rooms, comfortable beds. The bathroom was very clean. The property is very nice, nestled in the wood but also convenient to everything. Breakfast was okay. Rooms are a bit small if you need to have a rollaway bed.

Good location for us. Nice hotel with good view, nicely landscaped with plenty of parking. Appreciated elevator and automatic opening door having luggage and hands full. Good breakfast. Big room and nice divided bathroom. Relaxing and quiet. I would stay here again.

Outside of hotel is beautiful, which is very misleading when you walk inside. outdated, musty smelly, filthy widows & air conditioner does not work in halls or rooms. I'm not likely to stay in this hotel again unless every other option is sold out. They did not offer or honor the $10 promo they offered on the rewards website

Hotel was clean. Beds were comfortable. Staff was okay. Breakfast was just okay. The setting was beautiful. The river is on the backside of the property. Plenty of ducks! This place is great if you like the country look. Nestled in the woods away from the main roadways.

Recently I had the opportunity to stay at the Best Western in Poughkeepsie NY, Inn at The Falls. Although I had appointments about 20 miles away this was a very pleasant surprise. The hotel is right along a river, the Wappinger Falls. The rooms overlook the river. There also nice places to walk. The lobby is pleasant and the reception person was very nice. The rooms were nicely appointed and the beds were comfortable. This is an older hotel with nice woodwork and very well maintained. AS in all Best Western hotels, there is breakfast in the morning. For dinner, there are several nice small places locally that are exceptional. One place is Paula's Public House …great place. Next time I am in Fishkill NY, Will stay at this Best Western. The official name is Best Western, Inn & Suites at the Falls.

Not fancy, and bedrooms are fairly basic but clean, many with views overlooking a river and lots of greenery. Nice deck in the back. Complimentary beverages at Happy Hour, and basic bar service. Few amenities in the rooms, but iron and ironing board are provided. No turndown. Quiet, conveniently located, better than average hot breakfast buffet included in the very reasonable price. Excellent value, if not boutique!

I saw the falls by the hotel and felt I had to stay there so I canceled my frequent hotel reservation hoping for a great experience. But my stay was very disappointing: very warm hallways, poorly cleaned hallway carpets, uncomfortable pillows, and rust tasting water from the bathroom sink. Will not return.

This is a hotel in a lovely location outside the city center. Clean and comfortable. Breakfast and wine/beer in the evening included. We will definitely stay there again. Not my favorite pillows, but otherwise a good place to sleep.

The hotel is beautifully designed and set in a scenic location about 15 minutes from downtown Poughkeepsie. The rooms have been updated and are comfortable. Service is not as professional as most BWs, particularly the housekeeping. What kind of staff leaves installation instruction stickers on the toilet? (It's obviously been there a long time.) Or doesn't let maintenance know when dresser drawers keep rolling open? The sink still had hair in it and when I went to shower in the morning, I was unpleasantly surprised to find there were no bath towels. Though the front desk delivered them quickly, no apologies were ever offered. Breakfast was nicely presented with a few hot options. With some improvements in service, could be a great hotel.

It's a beautiful nice hotel everything clean from the rooms to the fitness room and lobby, and it looks taken care of and new. The rooms where good size with a great view to the river full of beautiful trees. Much better than expected with great service!

The view is absolutely incredible. I adored the view and the river that is In front of the hotel. I really didn't like that the pillows of my room had wired spots. Like if they hadn't cleaned them. So I would say just because of that detail I wouldn't recommend it as your first option.

I was not expecting the quality of motel appearance or room appearance for price I paid. It was stated as 2.5 stars and felt like 4 stars. Everything was clean and new. Helpful service and nice location . I would go back if I was in the area again.

We had a good stay for the 2nd time in this hotel. Close enough to what we needed on route 9 but far enough away that it was peaceful. The room was downstairs and easy to get to. The room was very clean and looked recently updated. Shower was nice and clean and 4 people were able to shower with hot water with no issues. Will stay here again

The rooms are large and comfortable, but need brighter lights. The staircases needed vacuuming, windows needed washing, bits of the bathroom were showing rust, dust on hangers. Breakfast was just adequate. Eggs and sausage were luke warm and chewy. There is a lovely balcony to sit out on when weather is nice. The balcony overlooks a waterfall. Prices are doubled for graduation weekend for the 2 local colleges. I have paid less during parents' day weekends and been more satisfied with the quality about 3 years ago.

We stayed overnight here for my daughters graduation. Comfortable beds & pillows. Quiet. Clean. Nicely & newly decorated. Good location. Excellent service. Breakfast was just ok. I'm gluten free so my options were limited. Would stay again