Best Western Pembroke Inn & Conference Centre,  Pembroke

4.0/5  - based on 241 guest reviews.
1 International Drive, K8A 6W5, Pembroke, Canada - See map
+1 613 735 0131 +1 613 735 0078



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> Room 1

1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Outdoor parking
    Outdoor parking
  • Restaurant
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 241 traveler reviews
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Enjoy convenient access to the Canadian Nuclear Laboratories and Garrison Petawawa Military Base while staying at this full service, fully renovated Pembroke, Ontario hotel. Welcome to the Best Western Pembroke Inn & Conference Centre where guests will receive top-notch customer service and unbeatable full service amenities, including a complimentary full breakfast. This award winning Pembroke Ontario hotel, that was completely renovated in 2015 was honored with 3. 5 stars by Canada Select and five keys by Green Key and is the place to stay whether traveling for business or for pleasure. Guests will enjoy interior corridors that are 100% non-smoking and offer well-appointed guest rooms featuring cable television and Wireless Internet access. After a long day guests can unwind in the hotel's indoor heated saltwater pool, hot tub, sauna or workout in the fully equipped fitness center. The hotel's Westwinds Restaurant makes dining convenient and is the perfect place to relax after a long day. Guests traveling on business will appreciate the variety of business services available including the comprehensive meeting and conference facilities that can comfortably accommodate up to 400 people. Located on Highway 17 and 41, the Best Western Pembroke Inn & Conference Centre is located close to all that Pembroke, Ontario has to offer. Spend the day exploring the natural beauty and rich history of Ottawa Valley. Get adventurous and go snowmobiling or whitewater rafting or visit Algonquin Provincial Park. This Pembroke hotel is host to a variety of guests attending local hockey tournaments. Traveling on business? Canadian Nuclear Laboratories and a variety of other local businesses and industry are located nearby. The Garrison Petawawa Military Base is also situated just 18 kilometers from the hotel making the Best Western Pembroke Inn & Conference Centre ideal lodging for conducting business or visiting family and friends.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 241 guest reviews
Business Business 64
Couples Couples 70
Family Family 60
Friends getaway Friends getaway 27
Solo travel Solo travel 11
Sleep Quality
Best Western Pembroke Inn & Conference Centre,Pembroke
  • 4
    « Pleasant overnight stay »

    Friendly staff greeting upon arrival. Stayed here previously but rooms have been renovated since last time. Rooms were very clean and comfortable. We had poolside rooms and the family enjoyed their swim time. Breakfast was good - not your typical continental. The staff at the restaurant were most helpful and try to cater to your dietary needs. A very pleasant stay.

    « Clean, comfortable and great service »

    Spent a night with my family right from check in we had superb service! The room was clean and comfortable! Special shout out to the maintenance gentleman that was checking the chemicals and cleaning he was awesome and so friendly! I was a bit concerned that we were going to have a horrible night since there was #1 a craft beer conference and #2 an extremely rowdy hockey team staying but who ever booked the rooms was a pro. We didn't hear a peep from anyone all night. I'm actually concerned my 1 year old son may have disturb our neighbours!

    « Comfy bed, nice bathroom, pool, good food »

    Stayed for 1 night, bed was comfy, room was well provisioned, wifi worked well, restaurant was surprisingly good! Ham and Gouda grilled cheese :-) Great pick for a weekend or home base to explorer the area.

    « Business Stop Over »

    There are not to many choices in this area for places to stay. This Best Western was located conveniently close to the main highway and was priced reasonably for the area that it is located. The check in and check out ladies were very accommodating with a smooth in and out service. Beds and pillows were comfortable. They have a restaurant on site that was nice to have.

    « night stay »

    This was a work trip, it was a very good nights stay. Bed was comfortable and room was very clean, to bad I had to start early in the morning so I could not have the breakfast. Also close to the Hwy which is nice for us truck drivers

    « Nice stay, Great Breakfast, Nice staff »

    This is a nice hotel, staff are friendly. Our room was a large, beds were comfortable and clean, no bathtub but lovely large shower, little bar area in the room which is nice to put your food items out on. We were there on a one night stay so we did not take in the pool or other amenities. the restaurant is lovely open and airy very comfortable. The breakfast that is complimentary with your room is not your traditional continental breakfast - it is Fresh made to order breakfast - you choose how you want your eggs sunny side up or over easy and when it gets to your table it is Fresh and not made from pre-packed, pre-cooked, warm in a microwave.. it is from a fresh cracked egg and bread and jams and butter and toast and bacon - Really it is the small things - and this small thing makes a big difference.

    « Nice stay. »

    We returned to hotel this time after 2 yrs.Very clean and modern room. The counter with sink in room was nice. Room was clean and modern. Nice hot tub and pool. The restaurant on site is good and will diffenitely stay again. Price is a little expensive for off-season but was reduced a little for military discount.

    « Very clean, recently renovated, breakfast was excellent. »

    This a very nice and clean hotel, the service was exellent, would definitely stay here again. The breakfast was very good, with a good choice and made for you, not the usual waffle machine and scrabble eggs or cold cereals.

    « Comfortable and functional hotel »

    Good hotel as a stopover for anyone enroute somewhere. Clean, comfortable with modern decor. Large rooms with good self catering facilities & air con. Plenty of parking and a decent bar & restaurant if you want to eat in. They do a pretty reasonable breakfast as well. Didn't try out the pool or hot tub - but it looked a good size & well maintained.

    « Great few days away. »

    Great clean updated rooms. Bar fridge in room. Nice indoor pool. Free parking. Free wifi. Nice restaurant on site. Good affordable breakfast in restaurant. Comfortable beds. Only downside was that there are no bathrooms in the pool area. Means you have to go to the lobby or back to your room if you or your kids need a bathroom break when poolside. Also could be more seating in pool area.

  • 5
    « Great place to stay! »

    We recently stayed 2 nights in Pembroke due to our daughter starting college there. The Best Western was recommended to us by her landlord. We weren't disappointed. Great location just off the highway and only a 5-10 min drive to the downtown core and the college. Room was a great size and had 2 queen size beds which were very comfortable. Excellent wi-fi. Great water pressure in the shower. Very clean and spacious hotel. We checked out the pool and fitness centre, but unfortunately didn't have time to use them. Pool table on the main level was a bonus. Breakfast was included and there was a nice selection of items to choose from on the menu. Nice grounds as well, including a gazebo and garden area which was home to a chipmunk that would come right up to us when we sat there. There's also an Irving big stop directly across the road so gassing up before you need to hit the road again wasn't a problem. We had hoped to eat supper there one night (a Friday night) but the line up was out the door, so the food there must be pretty decent. Check in and out was a breeze. All in all, very enjoyable experience and I would definitely recommend staying here.

    « Good place »

    Right off the Highway, clean modern rooms with a small bar/efficiently counter. Bar fridge an microwave. Pool and hot tube. Both were working properly, something a lot of places can't say these days as they cut costs in the wrong spots! Good restaurant so you can stay put after a long day riding. Several Km out of Pembroke. Ample parking. Great for the Highlands trail loop ride.

    « This is a Great Place to stay »

    Right from the start we were impressed with this lovely property. The staff at the front desk and on site restaurant were great. Everything was nice and new and fresh and clean. All amenities were working except the hot tub was down for cleaning Sunday afternoon. We never heard a peep from another room. I have already recommended this hotel to others

    « Very quiet stay »

    The hotel is just a little out of town. Personal is very charming. Our room (129) was at the opposite of the lobby, it was very quiet & clean. Bed was really comfortable, it's been a long time that I've slept like this. There is a restaurant attached to the hotel, the Westwinds. The breakfast is served there and it is pretty good in general.

    « Excellent motel »

    Arrived midnight without reservation on one of the busiest nights of the summer. What a wonderful reception given us: the desk clerk found the last room available for us. Thank you!! Excellent room at high Best Western standard. Hot breakfast was very good.

    « Pleasant Experience »

    We stayed for two nights, going on a day trip to canoe paddle up the Barron Canyon, and also to visit family in the area. Check in easy and pleasant. Room just fine with good mattress. Good shower. Hotel was somewhat busy. Hard working staff at breakfast each morning. Breakfast good and reasonably priced.

    « great location »

    Arrived without a reservation and was surprised they had a room available.The staff was very friendly and helpful,room was clean and large,very nice salt water pool,hot breakfast was included,very nice hotel which was updated in 2015.well stay here again,very central with the express way at your back door.

    « Smoking in room »

    first room provided has strong smell of smoke. Hotel provided other room. Moving of bags inconvenient. Someone should be checking rooms before customers go inside. especially since the staff told me all rooms are non smoking. How did the cleaning staff miss this? Makes me wonder about rooms being cleaned.

    « MBCC Homecoming 2016 »

    What a great hotel for a large group, the staff are terrific, the food was very good. We held our wrap up banquet in a small room off the dining room which was very comfortable. If you are looking for a base while exploring the valley, I would strongly suggest this hotel.

    « As expected »

    Stayed for 1 night on a motorcycle trip. Hotel is close to highway but a fair distance from town. ...complicated somewhat by road construction. Great fitness center on site. Had breakfast on site. Beds were comfortable and hotel was quiet at night even though it was almost sold out.

  • 4
    « Great Hotel »

    Our stay at the Best Western was excellent, the rooms were large and clean and the front desk is very helpful. Also if you arrive late you can order pizza until 11:00pm. Also a great place to stay if you are going White Water Rafting with OWL

    « Typical Best Western »

    Pretty standard, modern refresh throughout but still is an older hotel. Rooms were larger than today's standards, with small kitchenette. Air conditioning is very loud. You also hear a lot of hallway noise. Breakfast included. Would I stay here again if in Pembroke, likely not.

    « Decibels damage loyalty and ruin sleep »

    Any room adjacent to the indoor pool or overlooking it will have a front row seat to sirens announcing wave action in the pool - every 15 minutes beginning at 0800 hrs. Even on Sunday and bank holidays. Either everyone into the pool or stay in another property. And don't be surprised when checking in to see $250.00CAD security deposit on your credit card (unique in >50 years of travel internationally). Unless you arrange for housekeeping to inspect your room with you present the morning of your departure you may have a surprise on your next credit card statement.

    « Best Western Predictable »

    Another great Best Western property! My favorite hotel chain. Consistently great accommodations & Pembroke location delivers what I expect. I recommend it! If you are in Pembroke check it out. It is a great spot.

    « This is a very nice Best Western for a smaller city »

    We spent 3 days in July 2016 at this hotel. As motorcycle riders we were touring some of the best roads in Ontario for motorbikes. Our first impression was excellent. Beautiful renovation, indoor pool and on site restaurant with bar. What could possibly go wrong? Well, the understaffing of the on site restaurant for one. unbearably slow but pleasant service. inconsistent presentations from the kitchen. Notably a late nigh chili that was so far removed from anything resembling such a thing in my experience I sent it back. I've given the hotel 4 stars because discounting the restaurant it deserves that. Such a shame, that what amounted to a bonus at this location was too frustrating. We did give them a second and a third chance, spoke up concerning our impressions. Good luck! Would I stay again? Sure. Would I eat there? Probably not.

    « Not a great stay- Ice cold pool- no hot tub »

    Stayed one night in early July. Holiday Inn reservation online no longer has the option of requesting a top floor--- not sure why they changed this--- but it's a big issue for me which may very well prevent from booking with them again. We did not get a top floor after requesting upon check in--- although we had no issue with the lower floor this time...however the AC unit in the room cut in and out all night no matter how many times I adjusted settings which contributed to a poor night's sleep! Room was very clean and linen fresh. The pool was very COLD and there was no hot tub which was disappointing. Wi-Fi was poor--- mostly unresponsive and constantly dropping. Breakfast was good--- usual Holiday Inn fare and as usual the coffee was horrid! Would not stay here again. Too many problems and short comings for the high price.

    « Disappointed »

    The decor is nice, and rooms well laid out!! Disappointed in our King Suite, we're not able to get the a/c heat balanced, and maintenance left for the night, made a loud noise for quite a while even after turning it off, so then we roasted all night until turning a/c on again, which then blasted until we turned it off. No "auto" cut out. Also, it's a nice view of the pool, but LOUD at 0700 (and I'm talking older ladies, not kids!) rooms echoed the noise right into the room... ?? Our kids room was also nicely laid out with nice furnishings, but the patio door was filthy!! Our son ordered a pepperoni pizza from the restaurant and it was not good at all. Poor taste and barely cooked. A lot of potential in this hotel, just a little more attention to details needed. Would we stay again? Probably not. Other decent options in town it looks like worth trying.

    « Pembroke hotel »

    The hotel is an excellent value. It is extremely well appointed with wonderful upgrades in the recent renovations. The indoor pool is a bonus although could use better entrance steps. The fitness centre is a fully equipped gym with staff. The room was spacious and had nice touches like a small kitchen area with counter and sink along with the standard microwave, coffee maker and fridge. The bathroom is nice with a walk-in full size shower. The only concern is the onsite restaurant. Good food and cold local beer on tap, but woefully understaffed. That goes for breakfast and dinner all three days of our stay. A shame. A real breakfast is offered free with the room but the service level was appalling. and it was nice to have an onsite restaurant/bar but it was not worth the wait.

    « Very comfortable stay »

    I stayed at this Best Western for 4 nights while on vacation in the area. My hotel room was very clean and comfortable, and the housekeeping service did a great job every morning. The grounds were well kept, and the restaurant staff was friendly and attentive even though they were constantly on the go in the morning. (I only had breakfast there.) BTW, hotel guests get a restaurant coupon every morning which entitles you to either a free breakfast buffet (if serving) or roughly $6.00 off a menu item. One small wish here: almost every breakfast item has bacon or ham involved. I had the veggie omelet two days in a row, then I broke down and had to ask for another dish with tomato instead of ham (which they happily did; I just don't like asking the kitchen for substitutions). I will also mention that I was given the accessibility room. Although I didn't need this feature, I did note that this bathroom has no tub or shower stall. Rather the entire room is tiled, with a draw curtain that separates the shower from the sink/toilet area. And the tiled floor has a gradual incline from the doorway. This all means that if you are traveling with someone in a wheelchair, they would be able to wheel right into the bathroom, draw the curtain and shower themselves sitting down (the controls are low and the showerhead is both adjustable and detachable). Also, there are firm grab bars in both the shower and toilet areas. I don't see a lot of reviews that discuss accessibility features, so thought I'd mention it here. The only issue with my room: I found the A/C unit woke me up every time it cycled on/off; I finally just shut it off altogether at night. That worked for this particular weather (low 20's in the evening), but it would be difficult to do that if it was the middle of winter. Also, the rear guest access door to the building had a shaky push-bar (the holding screws were coming out); a potential security hazard. But all in all, if I was staying in the area again, this place would definitely be on my short list. You can use Air Miles to stay here (which I did), and it's right off the TransCanada Hwy 17 (which I could NOT hear from my room).

    « Decent hotel »

    After reading some reviews on Tripadvisor, I expected more of this hotel. The staff is kind and helpfull. Rooms are big enough, but the towels were dirty. In the evening we ate at the hotel. I can say, it was very good! Especially the ribs. However the breakfast-buffet was not so good. You get only one drink and for a refill of orange juice, you get an additional charge.

  • 5
    « amazing!!!! »

    we had a monthly membership for the pool at the best western in pembroke. i have a small daughter. the staff where very helpful and polite. it is very clean and a really wonderful spot to go to. the hours where nice and flexible. and its salt water!! way better for you. all in all we will be going back. the other i appreciated was that the staff where never sitting around doing nothing. they work!!! job well done folks. thank you for making our swim time such a great time.

    « Good Beds »

    I always look for a hotel with good workout facilities and this has a very nice large weight room and aerobic machines. Also a smaller sized indoor pool and hot tub. Basic breakfast is included. For instance 2 eggs (any style), bacon toast and coffee are included. Rooms are comfortable with mini fridge and microwave. Access to a kettle at front desk is possible. Overall a great little hotel. Its close to highway so if one is looking for transit point this would be your first choice.

    « Family of 5 »

    Loved this spot, as a family of 5 two adults 3 small kids age 8 and two 5 yr olds Pros.. the room was great staff very on the ball and friendly.. swimming pool was awesome gave kids something to do besides watch tv ask for any extras pillows blankets towels you get it fast.. the queen sized bed was awesome an comfortable.. room was clean as well as everywhere else we will be returning in the future... Cons... the pull out couch needs to be bigger (not a double) looked more like a single and maybe new mattress not that comfortable the compilmentary breakfast wasent that good and i returned my kids sour chocolate milk to the waitress she didnt return to get them another drink ?? All in all good stay clean, and friendly staff and i don't get out much to rate alot of places but i do work at a resort myself we will definitely stay here again

    « No problems »

    Stayed here on for a night on our way to Ottawa. Hotel was fine, room was okay, bar area was well used by residents and locals alike and food was acceptable for the price paid. Breakfast was included in the rate and was good.A good stopping over point.

    « Excellent on All Counts »

    We stayed here back in November 2014, and although at that time our room was starting to look tired and the restaurant was temporarily set up in the lobby, we still thoroughly enjoyed our stay, but knew that we'd have to return to check out the new digs. It's absolutely fabulous. Our room was spacious, modern, spotless and comfortable. I don't know why this hotel isn't rated as a BW +. The attached restaurant has delicious food at a very reasonable price, and a complimentary full breakfast is included in the room price. And to top it all off, we cashed in our Best Western Rewards points to cover the entire cost of the room. Life doesn't get much better than this.

    « Great hotel »

    Great hotel in Pembroke. Nice staff. Accommodating. Clean rooms. Comfy bed. Nice breakfast in restaurant - better than the continental options in other hotels. Shower pressure was great. I would definitely stay again and recommend it if you are looking for a hotel in Pembroke.

    « Very clean and friendly staff »

    This hotel has recently been upgraded. The beds are very comfortable and the staff are the BEST! There is a restaurant on the premises, which is very convenient. I travel to Pembroke often on business, and I would not stay anywhere else.

    « Very accommodating »

    Stayed two nights with my wife and 1 year old while I was working in the area. Guest services was helpful and made sure we had a room with a crib and a tub for the kid. Room was I have come to expect from Best Western. Updated, clean, comfortable. Hotel has a big indoor salt water pool. Be warned though! If you have a room that faces the lobby or pool you will hear EVERYTHING through your sliding balcony door. You will have a lovely view of either the pool or lobby, no outside windows. So ask for a room on the back side of hotel if you want some quiet and a glance at the great outdoors. Hotel also has an awesome fitness Center.

    « Second Visit - Still as Good »

    Another comfortable stay with the room being clean and spacious room with the added bonus of a kitchen area with microwave. Plenty of parking around the hotel. Restaurant inside the hotel offer breakfast using a BW voucher. It convenient to get to the east side of Algonquin Park. (about 40 minutes drive) where I saw beaver on a pond. Magic

    « Good hotel great breakfast »

    For some reason hotels in Pembroke are more expensive than bigger cities, but at least the Pembroke Best Western provides good value. The rooms are nice and the pool is full size and a great temperature. The hot tub barely works. The breakfast choices are excellent, with your voucher enabling you to order a variety of items.

  • 4
    « Nice place - noisy pool area »

    Enjoyed our stay at this hotel, but was surprised at the noise from the pool area in the morning. We had to leave early, so it wasn't too inconvenient for us, but if you plan to sleep in, ask for a room away from the pool.

    « Excellent Hotel »

    We were extremely pleased with this hotel. It was beautiful inside and out. Everything was well cared for. It was convenient and easy to find. My son and I stayed there to attend a hockey try-out. The room was clean and comfortable. We had breakfast at the restaurant twice and the food was great. We did not have time to use the fitness center or the pool but both appeared clean and popular among guests.

    « Beautiful Pool area, wonderful restaurant staff poor priorities. Poor food quality. »

    2 Adults, 2 Kids, one night in a queen suite. Mixed feelings on returning, probably won't considering the options in Pembroke. Pros - Beautiful pool area, nice mattresses, renovated rooms looked nice. Cons - renovations seemed to only be aesthetic, old room entry card readers worked 50% of the time, absolutely 0 pressure in showers and the water temperature fluctuates as if someone is flushing a toilet elsewhere. Old, incredibly loud furnace/fan unit right beside the bed. When we arrived, on a Saturday, at check-in time, we were greeted outside the main entrance and asked to enter through the "restaurant" entrance and wait as there was a wedding ceremony in the entrance.....I kid you not, not a reception, the actual ceremony, in the entrance. So my wife and I gathered our two young kids (8 and 2) with the luggage and entered into a narrow, low ceiling hall were the restaurant washrooms were and had to wait for about 5-10 minutes while the reception went to get us our key's and room info. The pool entrance is also off the main entrance/reception area and of course the kids wanted to go swimming. It was very awkward to say the least, walking through the back of a wedding ceremony in bath ropes and bathing suits while trying to keep two excited kids quiet. To top it off, later, as we went down to see the entrance area (as it is large and very nice), with the kids, the wedding party was still there doing photos, again awkward and intrusive feelings as our kids wanted to see the fireplace and sit on the couches, you know, be excited kids. The restaurant had very friendly staff but the quality of food left a lot to be desired, especially considering the cost. Eggs benedict and a Spanish omelette were ordered, the eggs were served with the yolks completely cooked through and the omelette had the frozen sausage you would find at McDonalds as their "spicy sausage", not real sausage. For a $14 omelette I expect real food. The pool area was the only saving grace to the hotel, tons of sunlight in the morning and afternoon and not over salted. In the end, if you are going here, check to make sure a wedding is not happening in the entrance area on your check in day and I would recommend going across the street to the truck stop for food.

    « Great family hotel »

    We go at least twice a year with our granddaughter. She loves the pool and the restaurant. It has been renovated and we love it! Great friendly staff and Pembroke has a lot of amenities. It is relaxing to sit at the fire in the lobby area!

    « Snowmobile Getaway »

    We ended up staying 3 nights and choose Best Western over other local hotels due to the outstanding service we received the first night. The modernization were nice. Rooms were excellent. The Restaurant was excellent with great staff. Thank you for making my unexpected extended stay great.

    « Not recommended so far »

    We stayed on the pool side and i wouldn't recommend a room on that side of the hotel, it may be better on the other side but will have to try, maybe, next time i'm in the area. This hotel has been completely renovated but nothing was done for the noise level on the pool side except that the beds are more comfortable.

    « Valentines Day Getaway »

    My husband and I stayed here for two nights and were absolutely blown away. The rooms were clean and spacious. The beds were SO comfortable and the amount of amenities the hotel had was ridiculous (in the best way possible)! There was a hot tub, a salt water pool, saunas, a billiards table, a sizable gym with quality workout equipment. PLUS there was an absolutely delicious complimentary hot breakfast buffet! The hotel lobby was so beautiful that we hung out by the fireplace for hours. It was a wonderful treat for us and we'll be coming back every year for a Valentines Day excursion. Highly recommend!!

    « Great room with the world's noisiest heaters »

    Best Western have a reputation for great rooms and the Pembroke Best Western is included. The rooms were spacious with small kitchenettes that made the stay very comfortable. Until Sorry to report that the Best Western Pembroke Inn has arguable the world's noisiest heaters. Couple that with the world's noisiest bathroom fans (attached to the light so use was unavoidable) the experience was similar to resting inside a Jumbo Jet engine. So the evaluation is : the rooms are great, but not conducive for sleep.

    « Service »

    I went to Pembroke to attend a Memorial for my Grandmother. The hotel even though it was having some renovations done was clean, warm, and inviting. However the reason that I felt like sending in a review was the because of the restaurant staff. They were excellent to say the least. Over the two days we were there Janet had taken great care of us. She was patient, attentive, and funny which was very much appreciated by our whole family. I would recommend staying there to family and friends.

    « The Best Stay Ever »

    Convenience of being right off of hwy 17. Our family met here and we all enjoyed the salt water pool, the hot tub and the newly renovated lobby, beautiful. The room now have a wet bar, so convenient for all. The staff of the hotel and the restaurant were very pleasant and accommodating. We will definitely be back

  • 4
    « Repeat »

    Had stayed here during renovations without any problems. Renos now complete. Remains a viable good quality stop. Abundance of hockey teams brings with it the associated ambiance, not an issue with the hotel per se. Westwinds provided the expect high quality food and service.

    « Good for A Short Stay »

    It is all right, clean and with a pretty good restaurant on site, however, the lower level rooms smell kind of moldy. Since window do not open at all... it does become unpleasant after a few days. The great feature of this place though is its staff. Everybody is so friendly and helpful that it almost makes up for any other shortcomings. Otherwise... there is not much choice in the area and this hotel is kind of far from everything. When stepping out one feels like being dropped in the middle of a huge soccer field. However, if in need for a decent place to stay, breakfast is included and across the highway there is an excellent Irving truck stop offering even better lunch options.

    « Best Western Pembroke is the Place to Stay! »

    Stayed at this hotel for business. Hotel staff were helpful. New updates to hotel lobby and rooms. Beds/sheets were very clean and comfortable (this is the most important thing in my opinion when staying at a hotel). Rooms were clean and nice. Food at the Westwinds was good (service was a little on the slower side because it was busy, but that would be my only critique). Express Check-Out was easy. I would definitely recommend this spot and would stay here again.

    « Perfect Venue »

    This recently renovated hotel with a conference centre and restaurant provided the perfect venue for an afternoon party of 70, a very satisfactory evening dining experience and a comfortable overnight stay. The lobby area is particularly appealing with it's lineal gas fireplace against a wall of grey ledge stone. This large areas boasts a pool table as well as other amenities.

    « Best in town but »

    Stayed here during a scheduled power outage. Desk clerk never told us Windows could not open so basically claustrophobic for 4 hours. No backup generator working. Ordered cocktails at dinner but waitress said we only have beer and wine. Next morning we breakfasted in a different room and they had a full bar. Weird. Beds decent, clean, food average. Breakfast buffet was quite good.

    « A great getaway spot for business or pleasure! »

    The newly renovated hotel is a great spot, whether travelling solo for business or with the family. The rooms I have stayed in are clean, modern and very comfortable. The newly redesigned lobby is welcoming and warm. The pool is warm and large, providing a great distraction after a busy day. Staff at the hotel are amazing and friendly. The onsite restaurant provides a wide variety of great meals and the attached fitness facility is second to none.

    « Fantastic!!! »

    It was one of the most amazing hotel I have ever stayed in . Very large room with all the facilities you need. Very nice restaurant. The food was excellent and all the staff were very nice, friendly and helpful. The only drawback is the distance to town, but I think in Canada all distances are longer than in Europe.

    « Wonderful, quiet stay! »

    This was such a wonderful experience. Stayed here with our parents as our son was getting married in Pembroke. Incredibly quiet and clean rooms. Beautiful lobby to relax in. Staff was very accommodating. Delicious breakfast included. Pool looked inviting although not enough time for a swim.

    « Great Hotel »

    It's a home away from home. Staff are very nice and friendly, the fitness room is superb. I forgot an item in the room and did not find it out until I was back home, I called the reception, they checked and found my item - I was able to get it back.

    « Room placement »

    Placed a person with mobility issues on the basement floor at the far end of the hallway. No Elevator, no ice machine. Had to travel down steps to get to the floor and walk a long hallway. Had to go up 2 flights of stairs to use the pool, get ice. Only one way out in case of a fire or emergency and it involved stairs.

  • 5
    « "One of the Best" Best Western hotels »

    This was a very comfortable stay with the room being spacious, clean and spacious room. Plenty of parking around the hotel. No the usual buffet breakfast it was a very delicious breakfast from the restaurant inside the hotel which I enjoyed. The hotel is convenient for the highway as its out of town but if you want to go into Pembroke is was quite a way. To be honest I couldnt see much reason to go to Pembroke!! I stayed here as it was convenient for the East gate of Algonquin Park. (about 40 minutes drive)

    « Modern, clean hotel with great staff »

    This was my second stay here. I have nothing but positive things to say :) Front desk staff were extremely efficient and friendly. Room was bright, spacious, modern and clean. Keep up the good work BW!

    « hotelpoor »

    we stayed at the hotel and we were not very pleased with our room which had a musty mold smell . unfortunately I became ill that night and although it may not been connected I still felt bad. We stayed in the lower area of the hotel and it was very inconvenient to get to other areas within the resort . Would not recommend this resort again

    « Genial staff, convenient room, nice looking inn »

    My wife and I just enjoyed one night at the Pembroke Inn, but if we ever pass through the area again, I would definitely book a return stay. The first thing I noticed when we entered the lobby was how spacious and well appointed it was with a pool table at one end. The second thing that struck me was the friendliness of the desk staff. We came in contact with three employees during our time there, and they all helped us with smiles on their faces. The room was clean and roomy. The sliding door did not have a view of the outside, but instead opened to the anterior of the pool area. At first I thought that it might be noisy, but there were enough doors to the pool to shut out the sounds of bathers. As far as the location of the Pembroke Inn, I liked the fact that it was relatively isolated with not much of anything nearby, except a convenient gas station which enabled me to fill the tank before resuming our trip in the morning. The complimentary breakfast was more elaborate than some--a kind of limited buffet, but the fact that it took place in their restaurant made the ambience a little better than many hotels that designate a stagnant little room off from the lobby for their continental breakfasts. My wife and I also had dinner in the hotel's restaurant the night before and what we ordered was quite good. Overall, except for the usual hotel standard of a relatively noisy AC unit, our stay was quite enjoyable.

    « Nice Hotel on the edge of town »

    Stopped here for one night during a fly drive holiday. Ideal location on the edge of town & real easy to find. Plenty of parking & it's free Hotel is very modern, has it own dining facilities & fitness suite, which included a pool & hot tub which we made use of, all free of charge. We ate in the Westwinds restaurant & prices were not expensive, 2 meals & 3 drinks came to about $60 including taxes, if you don't fancy eating in the restaurant there was plenty of other places nearby, including a highly rated truck stop just across the road. The room was very good, had its own mini kitchen, including fridge, microwave & coffee maker and free high speed wi fi. Staff were very helpful

    « Great stay! »

    Convenient to highway, not far into town. The room was nicely renovated and was absolutely spotless! I am soooo paranoid about bed bugs so I tore the mattress and bedding apart, it all seemed brand new, not a spec of anything on any of it! New furniture in room, lovely countertop in kitchenette and washroom. Nice touches in the room, including a mini fridge. Breakfast was included and was great, lots of choices and everything tasted great. Service was fine, no complaints. Amenities at the hotel looked clean (pool), although I didn't use it. Really appreciate that there was no fee for parking as there is at Best Western in Niagara Falls. Room was very quiet, no rowdy guests as I have encountered at so many places before; we had a wonderful sleep. Investments in recent renovations were very smart! I wish the fireplace in the lobby was on as it would have been very cozy but I know it's a bit early in the season for that. Pembroke is a lovely quaint small city, my first time there. Great distance from Algonquin Park, was worth the drive from the Niagara Region.


Getting to the hotel ...

All directions
·From: The north. Follow TransCanada Highway 17 east to Highway 41 in Pembroke. Turn left onto Highway 41 then left to the entrance of the Best Western Pembroke Inn & Conference Centre. ·From: The south. Follow TransCanada Highway 17 west to Highway 41 in Pembroke. Turn right onto Highway 41, then left to the entrance of the Best Western Pembroke Inn & Conference Centre. ·From: The west. Follow Highway 60 to Highway 41, go north on Highway 41 to TransCanada Highway 17. Cross over TransCanada Highway 17 and take first left to the entrance of the Best Western Pembroke Inn & Conference Centre.