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Best Western Plus Hotel at Lake Powell, Page

4.0/5  - basé sur 1268 notations.
208 N Lake Powell Boulevard, 86040, Page, United States - See map

The Best Western Plus at Lake Powell hotel in downtown Page, AZ offers charming, clean accommodations and exceptional service. The Best Western Plus at Lake Powell is walking distance to many local restaurants, bars, and grocery stores. Hotel is a short distance from Lake Powell, Antelope Canyon, Glen Canyon Dam, Horseshoe Bend, and Monument Valley. Enjoy the natural beauty of the Grand Canyon State at this Page, AZ hotel, which not only offers scenic landscapes, but also offers easy access to many of the area's popular attractions. Enjoy spending a part of your trip at the nearby Zion National Park, the Grand Canyon, Marble Canyon, Rainbow Bridge National Park, Bryce National Park, Lake Powell, Antelope Canyon, Glen Canyon Dam and Monument Valley. You'll never run out of things to do while staying at the Best Western Plus at Lake Powell! Many of the Best Western Plus at Lake Powell hotel's guests delight in fishing and boating at Lake Powell or relaxing with a round of golf at Lake Powell National Golf Course, all while being surrounded by stunning scenery. Those visiting the area on business can take advantage of easy access to SRP Power Plant, Glen Canyon Recreation Area, the National Park Service, Page Steel, Page Ice and Samaritan Hospital. The well-appointed rooms at the Best Western Plus at Lake Powell, Antelope Canyon hotel are charmingly decorated in southwest décor and offer free high-speed wireless Internet access, a Keurig Coffee maker, a hairdryer and much more. Sink into bed each night at this Lake Powell hotel and wake up to a complimentary full, hot breakfast. Many guests take advantage of the seasonal outdoor heated pool and hot tub - it's the perfect way to unwind after a long day of sightseeing or just to take a break and soak in the Arizona sun. The Best Western Plus at Lake Powell hotel offers a 24-hour business center, an exercise facility, and free parking.

Best Western Plus

Hotel at Lake Powell

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1231 guest reviews
NOTE ISSUED
Excellent
404
Very Good
465
Average
199
Poor
81
Terrible
82
REFER TO NOTICE
Business Business
23
Couples Couples
525
Family Family
455
Friends getaway Friends getaway
167
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Canyon Trip 2018"

3
13/09/2018

My partner and I stayed September 7th and 8th in a double room with two queen beds on the third floor. Breakfast was good; Outdoor pool and jacuzzi were good but getting a seat was difficult from 3pm to 7pm. Air conditioner was loud and sleeping with the window open meant a rude awakening from early riser travelers. The internet was very slow from 4pm to midnight.

"All in all good, but ..."

3
12/09/2018

but disposable tableware for breakfast, are you serious? Also the towels get changed daily if they are not laying on the floor and our soap was disposed?! Absolut enviroment unfriendly! In my opinion an absolut no go nowadays! WiFi was not usable. A hint in the lobby says that the internet connection speed is a problem of the region, but in a bar a few hundred meters up the road it is working fine. Room was clean, everything else was okay.

"Great breakfast"

5
10/09/2018

You can safely book this hotel and not be disappointed! Clean rooms and friendly staff - you'll be glad you stayed! The breakfast has many hot items and is a must for families - get your belly full before the day of traveling begins.

"Good Location in Town. One of the better choices in Page."

4
03/09/2018

Stayed here for 2 nights in Late August while visiting the parks nearby. Hotel is in a good location in Page and appears to be one of the nicer looking hotels in the area. Room was clean, but had a bit of weird smell to it, nothing terrible. Staff seemed friendly and Breakfast had plenty of choices. Hotel could be decorated a little better inside, seemed kinda dated. We got a good deal with advanced payment, so I can't really complain too much. I would probably stay here again, if I ever come back to Page.

"Over Priced DIRTY ROOM"

2
03/09/2018

We stayed at this Best Western and were VERY disappointed! Stayed 2 days and were charged 2 different prices 101.96 and 137.66, same dirty room. BOGGERS on the light switch as you walk in the room, dirty Kleenex behind the TV, dirt on the floor by the desk. Had to wait for a room until after 4 . Staff NOT friendly at all. I understand that we were there at a busy time August 21 and 22 but there is no excuse for dirty rooms. Our Room was 119

"Inadequate staff"

1
03/09/2018

Great location, easily accessible, with good views of the Canyon and with convenient parking. Good sized room, clean discreet everywhere, all accessories are present and working, except a safe in the room (and with the inability to leave valuables at reception!). Breakfast in inappropriate environment without proper cleaning of the surfaces between one person and another, with paper plates that are just fine in some situations but do not correlate with the rate of the room. Busy staff and visibly inclined to regard tourists as a horde from whom get rid as soon as possible (in some cases, but not all tourists are equal). Maximum reached when one night back at the hotel and trying to buy a bottle of water distributors (one water dispenser, everything else in sodas) and being "sold out" I went to the front desk asking if it was possible have a bottle (of course); answer: no. Noting that the price of the room could also allow the option of having 125 ml. drinkable liquid natural, I was told that "this was the policy of the chain and good night text, good night, without lifting your face from your desktop. Congratulations for the abruptness, the end of the relationship with the "chain".

"Nice Hotel. Highly Recommended"

5
23/08/2018

or 2 nights in June 2018. Price is reasonable. Hotel is at a convenient location, close to many restaurants and attraction points. Room is clean, spacious and comfortable. Free breakfast is excellent. Check in and check out is fast. Just one point that we are not happy. We booked through Expedia with advance payment collected by Expedia. When we checked out, we asked for a receipt but the registration staff said that we paid through Expedia so a receipt will only be provided by Expedia. When we return to Toronto I noticed that my credit card was charged again by Best Western even we have already paid Expedia. After talking to Best Western Hotel Manage Min, she agreed to refund the double charge to my Credit Card. However, with the currency exchange rate difference from the Debit and Credit transactions, I lost $25 as a result. Min, the Manager was nice enough to agreed to send me a cheque of $25 to compensate my lost. Today I received the cheque and I am very appreciative that Min did what she promised. Thanks again Min for your follow up action. I will definitely recommend Best Western at Lake Powell to anyone who plans to visit Page AZ.

"Solid Stay and Good Value in Page - Breakfast is 5 Star!"

5
13/08/2018

Rooms were comfortable and included some nice shower/bath amenities. Service was always with a smile and very efficient. This is not always easy during summer peak as the hotel was clearly full with large groups of tourists. As mentioned in other reviews the breakfast is one of the best we have experienced in hotel of this category. Even given a full house it was well-organized, often replenished, and kept clean despite high traffic. Thanks to the whole team for a great stay!

"Best Breakfast EVER"

5
03/08/2018

We started 100+ days ago & have driven over 11,000 miles around this beautiful country of ours. We've stay in many Hilton properties, Best Western Plus, & Hamptons, all with nice breakfast bars.... BUT this ONE Is exceptionally great. The eggs were real, cooked with butter & a little cream... yum. Fruits, freshly made pancakes with wonderful toppings & they serve you! It is by far the best service & food of any hotel we have ever stayed. Exceeds what is normally average. Our staff included Bill, Mado, Rosie, & Ronnie. Excellent, I can't say it enough! Thank you for going beyond the expected!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Mommasue29: Thank you so much for your kind words. Our entire team works hard to meet our daily goal to provide a clean and comfortable stay for our guests. It is always appreciative when the team is recognized with such positive encouraging words. Thank you so much.

"Whats the Plus?"

3
03/08/2018

booked this hotel due to its good price. The rooms were large and the amenities OK. the beds are comfy and they had a fridge which was great. They also had a place to refill your plastic bottles(well done). The laundry room has a few washing machine and driers and the front desk has detergent. The pool area is small but adequate. the staff were very friendly on arrival and helped us on the day we left by allowing my wife to be at the pool after we checked out so I could do a tour of the antelope canyon. Breakfast was fine but very busy, we had to wait for a table in the morning.

"Comfortable stay"

4
28/07/2018

The rooms are big and comfortable. They have a laundry room which is very handy on a long road trip. The pool isn't huge, but it is very pleasant. The breakfast buffet isn't anything special, but is perfectly adequate. All in all a very satisfactory stay. WiFi is poor, but that is not the hotel's problem, as much of Page apparently has poor connectivity.

"Making money from their breakfast is more important than their customers satisfaction"

1
25/07/2018

The rooms were fine but when we checked in with four people they did not tell us that breakfast is only complimentary for two people in the room. Without knowing this I woke up at 7am to have breakfast with my family and when approaching the breakfast room there was a security table and Bill Cole let three members of my family in by refused to allow me to have breakfast unless I went upstairs to the lobby and paid them another 10 dollars on top of the 400 I already spent on one night in the room. I expressed how no one informed us when we checked in and he stated they didn't know we had 4 when we were all standing at the front desk at check in. I then informed Bill that this was unacceptable and I will not be staying in best western again on my travels and Bill Cole replied with hostility “that's absolutely fine with me.” If this is the level of customer service this hotel chain offers for something as insignificant as $10 then I will be choosing other hotel chains in the future and will recommend against staying at best western, who choose to nickel and dime their guests.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Carolos Q: Thank you for your comments. I do regret for any misunderstandings. Our hotel free breakfast is provided to "registered" guests only. Room rate for each reported and paid registered guest includes bedding, utilities, amenities, pool, hotel guest services, and breakfast. Any person who is staying at the hotel and using the hotel services without reporting their stay in the room can be considered as "stealing service" from the hotel. I am sorry for your misunderstanding, but our room rate is not a flat rate where guests can pack unreported people to stay in the room for free. This is why when you make reservation, it has drop down field to report number of people in the room. Cost of room starts at double occupancy plus $10 for each additional person who stays in the room. The $10 is to cover the extra person charge. Again, our breakfast is free, but it is free only to those who were reported and registered that they are staying inside the room. Thank you.

"Average hotel "

3
20/07/2018

This is a very average hotel. It is a family hotel, lots of kids stayed the hotel and occupied the pool. The entrance had water on the floor from the wall water feature. Which should have been cleaned up but stayed on the ground for a few hours. The staff was decently welcoming and accommodating. The room was older and been worn down . The bed was dented and uncomfortable. We asked to switch rooms because the bed was very uncomfortable. our feet were higher than our heads when laying the bed - the second room was a little better. We stayed one night here. The breakfast was crowded and required a wait to accommodate all guests to be seated. Not sure why this hotel was a best western plus, didn't see the extra amenities to make it a plus. We switched the second night to the best western across the street. The other best western was not a plus and it was a lot nicer and the beds were not dented. Overall, for the best western plus the entrance was not clean, the rooms were outdated, beds were old and dented - very uncomfortable, the staff was nice, overall wouldn't recommend this hotel but it's fine for a short stay.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jeff M: Thank you for your comments. I do apologize for your experience at our hotel. We will look into your comments for improvements. Thank you.

"3 nights"

4
20/07/2018

Hotel is good,rooms clean, capacity of breakfast is low and you need to wait! The same with swimming pool where is hard to get seat. Area is good for hiking in range if cca 1 hour drive you can find several obes with low traffic if people yoy can be alone in desert

"Excellent breakfast for a hotel buffet breakfast."

4
15/07/2018

This is a very comfortable hotel, rooms are big, it was supposed to be refurbished and the rooms had some new furniture but could tell it was a old hotel with fresh paint on the floors with rooms. the lobby and breakfast buffet are nice and updated. The breakfast was great, they seat your family for the free buffet. It is busy but doable. Great selection of breakfast foods, delicious pastry's. We did not use the pool but it looked nice. Happy we stayed here, a great trip!

"Average hotel."

3
14/07/2018

The rooms where not clean, don't walk on your bare feet because they will be dirty. The staff at the hotel was very friendly. The breakfast was more than OK. The hotel has 1 elevator, so be prepared for a queue.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Steven V: Thank you for your stay with us. I am pleased to know you had an overall great stay. I do apologize for your experience with the room floor. I will let the housekeeping manager know to correct the problem. Thank you.

"Neat place close to everything around"

4
12/07/2018

The place was clean and neatly maintained, good breakfast was served in the morning, ample parking space. That said, this would not be my first choice if I ever go back to Page, just because of the rooms they have in the basement level. Our preference would be to stay at a higher level to see the views of the place.

"NIce stay"

5
07/07/2018

Pool was really cold but jacuzzi was nice. The beds were comfy and the towels we soft. This place has 4 sets of washer dryer so that was good because we were traveling and they worked well and fast. Great tasting breakfast there had a pancake machine too . I saw coyotes run down the street at 6:15 AM from the patio and that was a highlight for me!

"Really helpful staff and lovely clean hotel"

5
06/07/2018

We stayed here for just one night whilst visiting antelope canyons. We had a 6:15am tour so ended up getting to the hotel ridiculously early. Although they couldn't check us in that early they let us have a big free breakfast in the restaurant thank you Natasha Charmain!

"Decent"

4
05/07/2018

Large room equipped with comfy queen beds. Breakfast pretty good . good point is the pancake dispenser. There is a pool and gym in the basement . few minutes away from horseshoe bend and antelope canyon

"Awsome breakfast "

4
05/07/2018

Extremely busy hotel...rooms were nice..hallways were hot...complained 3 times about noise ...but after motorcycling for week and a 1/2 they had the best breakfast buffet...overall very satisfied with my stay and would stay again

"3 queen beds room!"

3
04/07/2018

This hotel was one of 5 we spent a night on our road-trip around Grand Canyon. Unusual to find a room with 3 queen beds - it was huge and just what we needed for a family of 5. Long wait for check in was the only downside, with time change between UT and AZ we arrived at 3 and had to wait until 4 to check in. Rosie at breakfast pancake station was super friendly and polite - shoutout to her for great customer service example. We didn't use the pool but rather drove out to glen canyon park to meet up with friends and swam in lake Powell/ great beach and facilities.

"Worst experience ever!"

1
02/07/2018

So after driving for 6 hours, we arrived at this hotel to check in. I called them prior to our arrival to let them know we were arriving close to 11 pm. While waiting in line to check in, a lady in front of me was just making a last minute reservation for two rooms. When it got to my turn, the employee said to us: I have to let you know that I only have two rooms left and there is no A/C in your room, but I can give you 20 percent off. I immediately told her that was unacceptable when the temperature was over 90 degrees. She said there was nothing she could do. So pretty much she gave up the lady in front of me two rooms with working A/C but I got screwed regardless of making a reservation weeks prior. To add to this, when we got to the room the smell of Chinese food/curry or whatever that was.. almost made us vomit. I was really looking forward to our experience in this hotel and for a person that has traveled almost all over the world I've never experienced such bad customer service. Very disappointed.

"Great Stay"

5
20/06/2018

We stayed one night at this Best Western while visiting the slot canyons in the area. Check-in was quick and easy. We were also upgraded to a junior suite! The room was spacious and clean. The pool looked great, but we didn't have time to enjoy it. Breakfast was wonderful. We were seated right away, and I would recommend going to breakfast early because there was a long line when we were leaving the hotel. Check-out was also very quick and easy.

"Best Western Plus at Page, AZ"

2
19/06/2018

Multiple broken items including bathtub not being drained after shower. Location was good for Antelope Canyon and Lake Powell. There are other hotels nearby. This hotel is not ready for prime time. Missing TV in a suite room. Requested prior to the trip to be put on the second floor but ended on the very first floor where the parking lot was - which was what I was trying to avoid. Second night moved me to a room back to the second floor only with a hole on the ceiling (looked like something was removed like a smoke detector) and a bathtub that would not drain.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear MichaelyL7107JB: Thank you for your stay with us. Our record shows you stayed with us during Memorial Day weekend and your were given a discount for your inconveniences. We do apologize our hotel fell short on your expectations. Our hotel staff works hard to maintain a comfortable and clean environment for our daily guests. Your experience is out of the ordinary for us. The problems have since been corrected. I apologize for your inconveniences. Thank you.

"Great location in Page"

4
19/06/2018

This hotel is in a great location in Page within walking distance to restaurants and stores. The pool area is nice and offers shady spots. The breakfast was good and staff friendly. My only complaint is that the pillows they provide are like small square throw pillows and when I asked for a normal pillow they said they didn't have any. I will stay at the BW across the street next time only because they have normal pillows.

"Great Stay"

5
18/06/2018

Room was great. Beds comfortable. Pool a little chilly, but lots of fun. Someone had to come & let us in the pool. We tried to scan our room key, but instead there was a latch at the top of the gate. Check-in & check-out easy. Breakfast good. Would like to have had some fresh fruit as an option, but otherwise great. Pat, Henrietta & Bernita were great help at breakfast. Would stay here again!

"Nice hotel with friendly, helpful staff."

5
17/06/2018

We really enjoyed out stay at this Best Western Plus Hotel. The staff was very friendly and helpful and gave us great recommendations on places to eat. We enjoyed a nice breakfast and Patricia (working the dining area) was so very friendly and accommodating to our needs. If we are ever in the area again, we will definitely stay here again.

"Convenient to Antelope Canyon"

4
15/06/2018

This hotel is pleasant and well located for a visit to Antelope Canyon. The complimentary breakfast was very good but crowded on our Sunday visit. (A sign at the front desk notified guests what hours would be less busy.) Benita helped us find a table as we had a tour booked and needed to hurry. We had a few minor issues, such as no shampoo, but they were quickly resolved. The staff was pleasant and responsive. This hotel is a good choice for visitors to the area.

"Convenient Hotel with Breakfast & Pool"

4
14/06/2018

Nice, modern rooms. Friendly staff. Good breakfast. Nice pool that is peaceful during the day but gets a little crowded in the evening. Hot tub is large but also gets a little crowded in the evening. Large flat screen TVs & Mini Fridge in each room.

"Overnite upgrade..."

3
13/06/2018

Booked two queen room (add rollaway), but when called to reconfirm was told we had been upgraded to a two queen suite...the suite was nice enough (l.r. with AWEFUL couch...think it may have been pullout at one time) with two queens in bedroom. Had them bring rollaway for our Grandson (age 14) and he wound up sleep on the aweful couch because bed was so uncomfortable). He also called because could connect to WIFI...told our room and was told we were "too far from the router"...WHAT KIND OF WIFI is this? Breakfast was buffet, but quite nice...breakfast room large, clean and bright. Pool area nice with little cabanas and hot tub...I couldn't stay because the WASPS were most annoying and plentiful. Trevon at front desk was most accommodating and helpful.

"Great location, loved breakfast and enjoyed the pool"

5
11/06/2018

We got a really good deal on our room. It's definitely one of the good choices in the area that won't break the bank, but has some niceties to make your stay very comfortable. My absolute favorite part was the breakfast crew: Patricia, Angel, Etta, and Fae! It was fantastic to have such a good start to our days. The pool area was nice as well, after a day of hiking we loved soaking in the hot water. Beds were comfy, room was clean. I'd come back for sure.

"Breakfast crew of Patricia, Angel, Bill and Etta"

5
10/06/2018

These particular individuals were fantastic hosts and were efficient and very friendly. The breakfast area was always clean, well-stocked and had everything you would ever want or expect for breakfast. All the breakfast items were delicious.

"Breakfast"

5
07/06/2018

The service and food was excellent. Angel, Patricia, Fae and Etta were so friendly and helpful. Great selection of food. I would like to thank Patricia in particular as she was very friendly when we first arrived for breakfast. She was very attentive and making sure we were doing well and if we needed anything else. Definitely will come back here for our future stays.

"Wonderful hotel!"

5
04/06/2018

Front desk staff very friendly and helpful. We were upgraded to a family suite with no extra charge! Hotel was neat and clean. The free breakfast was excellent as well! I would stay at this hotel again!

"Breakfast"

5
04/06/2018

We were extremely happy with the service and food. The breakfast staff Patricia, Angel, Etta, and Bill were outstanding. They were very courteous and polite in manners and displayed all the customer friendly gestures. We would love to come again and be served again. The rooms are beautiful and spacious too. All in all a great property to visit:) Thank you!! Best Western plus for making our stay so comfortable and memorable.

"Perfect for Antelope Canyon/Horseshoe Bend"

4
04/06/2018

This was the perfect place to stay for visiting Antelope Canyon, Horseshoe Bend, Lake Powell and the surrounding area! We took our entire extended family (ages 4-89) and all were well taken care of from the rooms to the included breakfast to the pool and fitness room. Special thanks to Patricia, Angel, Mado and Etta for the fabulous

"Great place to stay"

5
03/06/2018

I enjoyed my stay at this hotel. The breakfast every morning at the hotel is awesome. There is ample selection to choose from. There is pancake, fresh fruits, variety of yogurt to choose from, hard boiled egg, scramble egg, ham, bread, bagel, etc. The waitresses and waiters, Payricia, Ancel, Fae, and Maro, were all very sincere and helpful. I would definitely come back stay here again.

"Hard to Find Better at Lake Powell, Page"

5
31/05/2018

Page is home to the Glen Canyon Dam, a small community that clings to a mesa top overlooking the magnificent dam, lake and waterways. If you like houseboating, this is the place. And this is the hotel to stay at. Reasonable rates, great views, center of town. I'd recommend this to anyone. Don't forget to visit the local sites, they will blow you away!

"Loved our stay!"

5
31/05/2018

Everyone here is incredibly nice! Especially Patricia, Angel, Etta & Kendra. Breakfast was delicious and we had so many options. This hotel is clean, updated & has some amazing views. We were definitely not disappointed and will be returning.

"Good breakfast"

4
31/05/2018

Overnight stay at page, was easy to find in main area of town. Plenty of parking, but only one lift. Room good size and clean. Breakfast area was large, member of staff checked off our room number and we easily found a table. Good choice of items, pancakes made by staff to order, with toppings. Got busier after 7.30am. Tables cleared quickly, good team of staff, Fae, Kindra, Pat and Jeri, made it a good experience.

"Value for Money - OK"

4
31/05/2018

A nice place to stay, room was a tad smaller than other Best Western's I've stayed at. Breakfast items were excellent. Service was exceptional. As an example: I sat down with my breakfast (it was buffet style), the service personal came to my area and asked if I wanted coffee. However, because it's a big tourist destination, expect to pay as reflected by this status.

"Excellent Hotel Staff"

4
30/05/2018

Only stayed here one night, the check in was very efficient and our room was spacious with a firm bed. The room was clean and very well maintained. Breakfast was included in our rate and it was very good with helpful staff and a good selection to start the day. My only criticism is the building has a single elevator, so getting the lift at busy times can take a while. I would happily stay here again.

"Best breakfast ever"

5
25/05/2018

We stayed at this hotel for three days and loved it. The room was spacious and cleaned every day. We especially loved the breakfast. The breakfast team was really friendly. Special thanks goes to Patricia, Angel, Kendra and Mado who were working there. Highly recommend!

"John Bate"

5
24/05/2018

An excellent location and very nice hotel from which to enjoy Lake Powell, Glen Canyon and the wonderful scenery. The rooms are spacious and very comfortable, breakfast is excellent and the restaurant staff Patricia, Angel, Kendra and Mado are helpful and very keen to help with a smile.

"Very helpfull and great breakfast"

5
24/05/2018

Lots of breakfast choices. Loved the pancakes and the erg station. Do there best to help you with Seating. Very friendly staff! Thanks Patricia, kendra, mado and angel! Hotel is Nice to. Would like if there was a kids pool too.

"Vacation "

5
23/05/2018

Patricia, Kendra, Fae, Etta - very friendly, helpful, accommodating staffs. Always with a smile. Love them and the hotel hot breakfast buffet. Lots of choices. Nice clean hotel. I will come back again in this beautiful hotel. Thanks for your great services ??

"Loved it! "

5
20/05/2018

Loved the service I received from Patricia, Angel, Kendra, and Mado during the complimentary breakfast. They were absolutely the sweetest and were very accommodating. The hotel itself was very clean, is a good place to stay.

"Breakfast "

5
17/05/2018

A very nice place to stay, great service, breakfast and clean rooms. A special thank you too Patricia, Kendra, Mado and Fae. A great place to visit. Beautiful views and friendly people. A must stay!! So much to see. Motel has a lot of amenities, exercise room, pool, laundry, you do yourself .

"great value but the wifi was dire and coffee could put hair on your chest!"

4
13/05/2018

We got a really good price for our two night stay. Check in was quick, room had everything in we needed. Coffee machine looked impressive but my word that coffee was too strong for me - it could put hairs on your chest as we say in the UK. The wifi was absolutely terrible - I know I was on holiday but I got lots of information for our trip whilst looking on the internet and this was the worst we had encountered. The shower was great but I wasn't keen on the sink being in the bedroom - I would have preferred it in the bathroom but I suppose everyone's preference is different. There was always a queue for breakfast and we had to wait a little while for a table. There was fair choice but I really didn't like having everything on cardboard plates, bowls and cups with plastic cutlery but there were quite a few hotels that seem to do this. The staff at breakfast were always lovely. The pool area was quite nice but the pool towels could do with being a bit bigger. The jacuzzi was meant to be heated but they seemed to be having a problem with it when we were there so it wasn't as warm as people wanted and some made a few complaints. Our room faced the road and I am quite a light sleeper so I could quite often hear the traffic but we were only there a couple of days so it didn't really matter but if I was going back I would ask for a room at the back.

"Clean rooms with top-notch breakfast staff."

4
11/05/2018

Clean rooms. Breakfast was great, with exceptional staff. The young ladies running the breakfast buffet were very friendly and considerate. The air conditioner was not working when I arrived. The maintenance staff came to look at the unit, but failed to inform me (or the front desk) about their conclusions. Fortunately, another room was available with a functional A/C unit.

"Josh Erwin"

5
11/05/2018

We decided to stay at the Best Western Plus in Page Arizona because it was one of the nicest hotels in the area while still affordable. The room is very nice with new furniture, an upgrade bathroom (shower is awesome) and spacious layout. The hotel staff is incredibly friendly and accommodating as well, specifically Patricia, Angel, Fae and Mado who provided excellent service for the complimentary breakfast. We highly recommend this hotel for all travelers coming to Page.

"Great Staff"

5
09/05/2018

The Best Western Plus is what it is. Nice, clean and comfortable. What stood out for me durning my stay was the staff. They did everything they could do to make my stay fantastic. Specifically Kendra and the front desk people. Thank you so much.

"THE BEST Hotel in Page Arizona "

5
09/05/2018

Patricia, Kendra, Fae, Etta ate good , they really help us a lot, they are very wonderful people, and very industrious , very thrustworthy, kind and very honest. The hotel is very clean , the breakfast are the best, and very courteous people.

"Best Western "

5
09/05/2018

Best Western has lots to offer with very accomodating personnel.. clean room and nice pool and good meal.. Patricia is one the best personnel i've ever meet while travelling.. very friendly with a big smile which is very important to attract customers. Kendra, Fae and Etta created a full force for Best Western.. good job!!. i am encouraging everybody to stay in this hotel while you are around the area..

"Vacation in arizona"

5
09/05/2018

Patricia, Kendra, ,fae, etta , they are very helpfull, good working , very pleasant , and very wonderful persons. And they are honest , trustworthy, and very friendly. Please vidits this place they are wonderful people and very friendly.

"Great Service"

5
04/05/2018

The efficient and friendly service throughout our stay was excellent. First, they were able to accommodate a room change for us at the time of checkin which was a plus. Then, as a result of me leaving a few personal items behind, they communicated with me directly and sent them out at no additional charge to me. Went beyond what I expected and it was very appreciated. Great location and service. I would recommend this hotel to others.

"Outstanding Hotel"

5
29/04/2018

This was our favorite hotel on our 2 week trip. We were warmly welcomed and treated wonderfully by caring employees for the 3 days we stayed here. The breakfast was amazing with such a huge assortment of hot and cold foods. Our room was newly remodeled and clean and spacious. Keurig coffee in our room was a treat.

"very good"

4
29/04/2018

warm and comfortable with kind gentle people working there. Large room and good convenient price quality ratio. Fast check in and check out. Clean and well organized. Well positioned with good location.

"CLean facility; Great location"

4
28/04/2018

The overall experience was exceptional due to the professional attention given by the hotel staff. The breakfast experience was extremely nice, clean, professional and friendly. There was a delightful gal that walked around refilling coffee cups. This is the first Best Western we've stayed at where we received this kind of service during breakfast.

"Not Best Western Plus worthy"

1
27/04/2018

Terribly loud, lots of hallway noise, bathroom fan is loud as is the fridge and the AC. View is on a parking lot. Towels were old, soap holder not cleaned and the sink splashes all over the place. On the plus side there was a hard floor and it had 2 suitcase holders. Definitely not what one would expect from Best Western given their overall good standards. Every hotel in Page was way overpriced during our stay, BW had a good rate of 90 ish bucks when we booked but at the day of arrival it was 250 ish. Next time I'll avoid Page hotels :)

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Fdg1337: Thank you for your comments. Our hotel does not advertise nor market ourselves as a hotel with a view, so I am confused as to why you were expecting a view? We are located in downtown Page, so we do offer convenience and walkability. We do offer a comfortable and a clean stay with friendly and helpful service. I am sorry you were unhappy with what you paid for your room. There are cheaper budget hotels you could go to. As you mentioned, our hotel is priced reasonably for our quality and value in the local market. Thank you.

"Laid-back Lake Powell"

4
27/04/2018

Happy to have an unexpected upgrade here from the friendly receptionist, which resulted in a large 2 bed queen. But why ruin it with old furnishings? The sofa bed had clearly seen better days, incongruous with the rest of the updated room. Basic but functional breakfast, but be warned - I whacked my head on the low-hanging lights in the breakfast room three times... as did the woman sitting next to me. This needs a redesign.

"Nicr trip"

5
26/04/2018

I have a nice experience here. Good sleep and good location. There are swimming pool and SPA,you can have a wonderful family trip here. And the agents are really friendly and helpful. Especially Patricia,Fae,Etta,Jeri. I will come back soon.

"a nice hotel, grumpy staff"

3
25/04/2018

the hotel is quite nice. I think it has been refurbished. the rooms are specious and clean. it has a laundromat which does not work most of the time. the pool and the hot tub are very nice. the only problem is the grumpy staff. they rarely smile. we were 4 people and by mistake, on the second night they put us as 2 people. they did not want to let us into the dining room for breakfast. I explained that it is a mistake, since none of us disappeared. it took them a long time to communicate to the manager and let us in to eat.

"Good value and good position"

4
24/04/2018

Very good value for money hotel in Page. A good base for all our activities so stayed for 3 nights. Went to monument valley and Bryce Canyon from here. The breakfast was ample, plenty to choose from. Nice clean, comfortable room. Only 1 lift and stairs at opposite end from reception.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Linda C: Thank you for your kind words. We are delighted to learn you had an excellent stay at our hotel. Please come back to stay with us again.

"Clean, priced right, Great breakfast"

3
22/04/2018

We booked for one night as a stopover. The check in staff were polite and helpful. The room was clean, although by the elevators it was a bit noisy. Laundry facilities are available and a bonus...we were able to clean the weeks camping gear before our next experience. Hotel is in a good location within walking distance of restaurants and some shops. If thinking of this hotel recommend an early check in or reserve ahead as it filled quickly after about 4pm. Breakfast was great, with lots of options and no shortage of food...would stay again.

"Good, quiet location for visting the area"

3
14/04/2018

Our room at this hotel was spacious and modern - no issues with cleanliness either - we had a fridge and there was a water station and ice maker on our floor by the lifts. The hotel has staff issues - the day we checked in was not busy. We were the only guests there and the young lady on Reception could not have been more disinterested. She barely looked up from her computer and just about answered the few questions we asked her. Even the cleaning staff ignored us when we said hello. Not a great welcome. The hotel is a 5 min walk into Page where there are a few shops and restaurants. The hotel itself has no bar or restaurant so you need to eat out. It is in a good location for visiting Antelope Canyon, Lake Powell, Horseshoe Bend and Glen Canyon Dam. We didn't understand why the outdoor pool was closed during spring break when the weather was 25 degrees. We saw several children asking to use the pool but staff said it would be opening soon but it never did. We'd just travelled from the Best Western Grand Canyon and, despite being cooler there, their outdoor pool was open. Breakfast at this hotel was the worst we've ever had. The dining room is far too small for the number of guests and there was always a large queue for a table. A notice suggests that guests take breakfast between 6.00am to 6.30am to avoid the queue - but who wants to get up that early when you're on holiday? I was shocked at this hotel (not a cheap stay) to be served breakfast on paper plates, paper cups and plastic cutlery. What happened to their proper plates and cups? Breakfast itself was very average - the fresh pancakes were good but not much else was - there was no chopped fresh fruit. I've never had plastic cutlery or paper plates in any hotel I've ever stayed at and I've stayed at lots of hotels all over USA and Europe. We felt that the poor service, dreadful breakfast (including tableware), queues, no pool - all really let the Best Western name down. We had just travelled from the Best Western Grand Canyon to this hotel on our way to Vegas. The staff at the BW Canyon were so much friendlier and helpful than the staff at this hotel. Despite our room at BW Lake Powell being nicer than the one at BW Canyon, we enjoyed our stay at BW Canyon much more due to the happy staff and terrific breakfast. Perhaps the staff from this hotel should go and visit the Best Western Grand Canyon and see how it should be done.

"Disappointing stay!"

2
11/04/2018

We had booked this hotel as part of a USA road trip of 8 people as we were travelling from the Grand Canyon South Rim to Las Vegas and had booked a kayaking trip at Lake Powell. We arrived late (approx 9.15) to find no staff at the check in area and no notice to say why. Having called out a few times and waiting about 5-10 mins I knocked on the desk and a member of staff came out saying 'I'm not at the desk so there's no point banging on it!' - no hello, no welcome, no apology for the desk being unmanned, just rudeness. When I asked if our rooms were quiet as requested I was told yes, however one room was opposite the staff room with staff coming and going all the time making it very noisy; this room also had an connecting door which had a gap of approx 2 inches and we could see the feet of the people next door and could hear everything! We put a towel in the gap and a suitcase but that didn't help. Another one our rooms had stains on the sheets and hair on the pillows! When I went to request a room change the same member of staff who checked us in didn't apologise or say anything just tapped on the computer and told us the number of the new room and gave keys over. The new room was fine. After a sleepless night for me due to being opposite the staff room, I went to the check in desk to ask for a change of room to be met by Charmain who could not have been more welcoming, friendly or helpful. She was amazing! We were moved to a much quieter room on the 3rd floor and slept really well that night. As others have mentioned, it was disappointing that we couldn't use the pool and that we weren't informed of the renovation work being carried out on the hotel during our stay. I understand laminate is easier to clean but we could hear the people above us going to and from the bathroom and our friends in another room had kids above them who were up and running around before 7am. With these facilities being out of order, it was a shame that we were charged the same price - I always feel that if some of the facilities are not available, you shouldn't be charged the same amount as if they are. Breakfast was OK but although I had emailed the hotel regarding a dietary requirement and a notice being up saying gluten free food was available, when I asked I was told that the eggs were OK along with the fruit and yoghurt - not a great selection. Overall, I wouldn't recommend this hotel although as mentioned Charmain is a great member of staff and a credit to the hotel. It was a disappointing stay in the middle of a great road trip.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Marion F: Thank you for feedback. I do apologize for your initial check-in experience at our hotel. I have researched and found out that your check-in receptionist was working her final night at the hotel thus probably explained why she carried an unpleasant attitude. She knew it was her last work day. I apologize for her lack of professionalism on her last night at the hotel. Our hotel pool is now open for the season. Thank you for your comments.

"Nice hotel, moderately priced."

4
10/04/2018

We arrived later in the evening so didn't have to wait to check in. They do require a license plate number, as others have noted. Not much of an issue, other than I had to track my husband down to get it off the rental car key fob. The front desk woman was very helpful and friendly. The one elevator is rather annoying as it is smaller too, but not much they can really do about that. The room was nicely updated. I understand that laminate flooring is much easier to clean but it is much noisier than carpet. We could hear the people above us walking around. More annoying were the people in the room next to us, they were very loud. But again that isn't really the hotels fault. The breakfast was great, a big space with nice fixtures. There were a lot of people eating but we still had someplace to sit. Yes, you do have to give your name and room number but we didn't have any issues with getting food at different times. We all went down at different times and ate. It's probably to curtail people coming in from off the street or other hotels to eat. The food was good quality and they were quick to replenish it and also quick to clean off tables after people left. The only disappointment we had was we left a fleece jacket in our room and we called to notify them of it. We never heard anything back from them. The cleaning person had to have seen it, as it was sitting on the desk chair. Doubtful it was left in the room for the next customer. I hope whomever has it is enjoying it. :( I would stay here again if we were in the area. Close to many attractions, nice staff and clean.

"Don't go here"

1
10/04/2018

This hotel is old and it was very noisy. There is a sink to the right as you walk in the door. The internet was unusable and the television was a joke. No channels worth watching and the picture was stretched with no controls to change it. The pool was closed. The price we paid was outrageous. We went to a restaurant next to the hotel which was horrible. The worst stay during our vacation and the highest price we had to pay, for both the hotel and the dinner.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear ccnoham, I am so sorry your stay at our hotel was disappointing. It sounds like you had a frustrating day. I apologize you could not find a program to your liking on our 120 channel cable selections. I am sorry you did not like the non hotel owned restaurant next door. I apologize you did not like the location of the guest room sink and the décor of the hotel. We wish you well. Please stay happy. Life is short. There are a lot of things to be thankful in life. Being healthy and having the ability to travel is one of them. :-)

"Housekeeping Falls Short"

1
09/04/2018

Tub did not drain during shower. Removed stopper to find drain was clogged with hair. Left stopper off in hopes drain would be cleared. It was not, had to pull filthy debris out by hand. Trash bag was removed and placed on side table and remained there for 2 days until I checked out.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Ramonf176: Thank you for your feedback. I do apologize the hotel did not meet your standards. I have noted your comments and will review it with our housekeeping manager. I am very sorry for your experience. Our hotel staff works very hard each day to ensure a clean and comfortable stay for our guests. Thank you.

"Disappointing"

1
06/04/2018

This hotel does not have a Lake View! I thought it was a Best Western overlooking the lake but there are two right next door to each other and only the other one has a view and is about the same price! Our stay started out with rude front desk clerk. Finally at the front of a LONG line to check in we were told "you have to go get your license plate number". A previous hotel gave us a ticket to put on the dashboard which was much more convenient and considerate. Pool and hottub were closed. Would have been nice to have at least the hottub open considering the balmy weather and premium rates. Breakfast had a very long line. There is only one elevator and the one set of stairs are very inconveniently located way down at the end of a long long hall so with the hotel full there were long waits to get back and forth to the third floor (and I'd hate to try to evacuate in a fire). Then the internet service was extremely slow and spotty. My son needed internet for an online college class. He had to sit at a certain spot in the room or go to the lobby to access the extremely slow service (<2mbps and spotty). After inquiring about it at the desk, the hotel posted an apology and blamed it on Page being surrounded by federal and Indian land and having slow internet. However our next hotel in Cannonville, Utah population 169- in the middle of nowhere and surrounded by mountains and National Parks has 40mbps and tech savvy son says that the spottiness at BWP-Page is a networking issue internal to the hotel.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 1PepperJack: I am sorry your stay with us did not meet your expectations. The U.S. Internet fiber optics line is not varied by population size. Access to fiber optics line is determined by proximity to Fiber Optics highway. I'm familiar with Cannonville and Zion area. Their location is close to the Internet Super Highway that runs N/S along I-15. No disrespect to your son, but we have had many post graduate tech certified engineers who have looked into the issue in Page, Arizona. Thank you for your comments. Delete Response

"Great value"

5
05/04/2018

I had booked a room with 2 queen beds because it was a great price! When my husband and I arrived, the front desk gave us a king bed room at not extra charge. I thought this was incredibly nice and I was so happy with how nice the hotel was for what I had paid. Definitely impressed by the quality!!

"Close to Antelope Canyon tour offices and Horseshoe Bend"

5
03/04/2018

Great location at an awesome price. The breakfast was better than at other hotels I have stayed at in the past. Restaurants and grocery stores are close by. Horseshoe bend is about 10 mins from hotel. Grand Canyon is roughly about 2 hr drive. Staff was nice and helpful recommending other attractions and good restaurants.

"Not Ideal"

2
02/04/2018

It was a late check in accompanied by computer systems down. The pool and hot tub were not up and running. Our shower leaked and kept leaking even after they tried to fix it. There were coffee pods but no coffee maker in our room. They said they'd try to look for another but that never happened. The pillows were also kind of weird and lumpy. I've also never been at a hotel where they check your name off for the breakfast, so eat all you can because you can't go back. I will say the man who work the breakfast scene was a super hard worker and very friendly, so that was a plus.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Amelia W: Thank you for your feedback. I am sorry for your experience at our hotel. It is not normal for our hotel to overlook so many issues. I have noted your comments and will review them with our housekeeping and maintenance staff for immediate corrections. Thank you.

"Above average overnight stop"

5
02/04/2018

Stayed here to see Antelope Canyon. Rates are very good. Breakfast excellent and staff are very friendly. Central location in town is convenient for access to other sites. We arrived later than expected, but staff treated us well.

"Decent stay"

3
02/04/2018

Best western was a nice, clean and decent hotel. While booking in their description we saw pool but did not see the seasonal, so during our stay the pool was closed. Also, we were on the 1st floor and me being a light sleeper could hear people on the floor above us walking. The morning breakfast was pretty good. The front desk receiptionist was exceptionally good and provided us with prompt and great service whenever needed, that why I gave it a 3

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Llasne, Thank you for your stay at our hotel. I do apologize our hotel did not meet your standards. I'm happy to hear the front desk was friendly and tried to correct the problems during your stay. Our hotel is always improving. I will review your comments, so we can further improve. Thank you.

"Great Hotel"

5
28/03/2018

This is the place to stay in Page, AZ. Great hotel and friendly staff. We loved our room- we had a family suite for 5 of us- it was roomy with 3 queen beds, plus a sofa and table too-- very, very nice! Breakfast was delicious and the best!! You could even get freshly made pancakes. Our favorite hotel on our vacation through Nevada, Arizona and Utah.

"Not worth the premium price"

2
27/03/2018

Apparently recently remodeled but poorly done. We paid premium prices for the Best Western @ $242 per night plus taxes. There is one working elevator for the entire hotel. At busy times just not enough. Note the floor of it in the photos. It was dirty at checkin the night before and at checkout still dirty and had not been mopped. The bathroom had stains in the ceiling where a poor patch job had been done- not well. The towel hanger in the bathroom was not installed level-see pictures. The molding along the bathroom floor was cut backwards and installed- then no caulking put in to fill the gap. The hotel should inspect room 249 and demand that it be done right by the contractor if they want to charge us premium pricing.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Memgb2000: Thank you for your feedback. We apologize our hotel did not meet your expectations. The contractor is aware of the items you noted and is on our punch list. We are sorry for the cosmetic appearance issues. We regret your inconveniences.

"A Perfect Stay"

5
26/03/2018

I found this property to be really pleasant and a good value. The lobby was very attractive/retro modern. The rooms were very attractive and clean. Loved the non-carpeted floors, it felt so much cleaner. Super quiet at night, didn't hear any doors slamming at all hours of the night. Plumbing was very loud but was not really an issue this night. Breakfast options were great hot and cold and they had many attendants who were very nice. Front desk was always friendly. Plenty of parking. No particular view.

"Urlaubstour"

5
25/03/2018

Best hotel on our tour thru California and Utah. Very friendly staff especially Jeri, Mado and Fae. Thanks for a nice stay! We had a nice view over lake powell from our room. The surroundings are amazing. Must do is the Lower Antelope Canyon and horseshoe bend.

"Not A Great Experience Overall"

2
25/03/2018

Unfortunately, this was not a great experience for us. We spent two days at this hotel, which looked amazing online. When we arrived, we encountered a long line at check in due to it being Spring Break, sold out and only one staff at the front counter. Our room was nice and clean. Unfortunately, housekeeping did not tend to our room during our stay. What was strange is we left our room and had contact with housekeeping who was cleaning the room next to ours. We have no idea how they could have missed our room. Sound carries in this hotel as the rooms are not carpeted; it is a laminate flooring. You will hear every noise of your neighbours above -- It was incredibly loud for us. The gentleman greeting us for breakfast each morning was amazing and the breakfast was good. It looked like there was a great outdoor pool but for unknown reasons it remained closed. For the issues we encountered, we were offered 500 Best Western Reward points. We requested a discount on our bill; we were given $10.00 off a two night stay. We would not stay at this hotel again.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Billesberger, Thank you for your comments. We regret your stay did not meet your expectations. It does get busy with tourists during high travel periods. We are sorry for your wait. Our pool area is closed for winter season. Once the weather stabilizes at a warm temperature, the pool area will be reopened. Thank you.

"Perfect hotel visit!"

4
21/03/2018

I found the room comfortable, the staff friendly and helpful and the good breakfast was a bonus. The room was reasonably priced. The parking was easy and convenient. If I go back to Page I'll definitely stay there again. Highly recommended.

"Newly remodeled"

5
20/03/2018

This hotel is in the process of being remodeled. We stayed in a new room and it was beautifully remodeled. The breakfast area is fantastic and one of the best hotel breakfasts we've ever had! The staff was very efficient and friendly! Thank you Best Western Lake Powell for a great stay!

"Good"

4
18/03/2018

I liked the room a lot, bed was OK, neighbors were loud. It was obnoxious, there's no real barrier with the connecting room doors so if they have a loud whiney voice u hear it. The breakfast was good. The location was good nice view

"Just ok"

3
17/03/2018

Nice front desk and breakfast staff. Room was ok. Pillows very hard and bed not that great. We could hear every step that upstairs guests took. We're not complainers by any means. I think walls & ceilings are jus thin maybe? The amazing thing was how busy the breakfast room was. We had to wait about 10'min to get a table. They have a hostess taking names & seating people. Efficient but very surprising

"Great value and quality "

4
14/03/2018

We stayed here at the start of March and thought the hotel was excellent value for money and much better than many of the more expensive hotels we stayed in. Room was clean and appeared to have been recently redecorated with comfy beds. Great place to spend a night in Page

"A Pleasant Surprise "

5
12/03/2018

The hotel was easy to find. We were in a family room which was very roomy. It appeared to be recently remodeled with tasteful decor. The beds were very comfy. We appreciated the double sinks when getting ready in the morning and absolutely loved the double headed shower! The breakfast was good. This was the first place I've stayed where there was a check-in seating for the breakfast area. There was a small line when we got there and actually it was nicer waiting in the lobby rather than walking around with a plate of food and trying to find a place to sit. One of the nicer Best Westerns I have been in.

"Great Best Western!"

5
09/03/2018

This Best Western should be the model for all Best Westerns (and I love Best Western). The service was excellent. I'd accidentally booked the wrong date online. I phoned, quick change made...not an issue. And when I booked in the next day, the woman at the counter remembered my call and asked how I liked Bryce Canyons. The lobby and breakfast area were as neat as a pin and the decor was cute. Fantastic breakfast, lots of seating and TVs at strategic placements. And art! The room was great. Big, modern fixtures and a keurig coffee make...with even a sleepy time herbal tea included in the mix...nice attention to details. The only weaknesses was the internet connection....not a buggy but it would wink in and out. Alll in all, Page Arizona was great. Great sleep. Loved kens tour of lower antelope canyon and dinner at big johns bbq was fantastic. Thank you.

"Just Average"

3
07/03/2018

Arrived to check in around 3:45 but was told that check in was not until 4pm and that we could not check in even a minute before. Ok..so we went to eat dinner since we hadn't eaten all day. Come back and our room was ready. The hotel is currently undergoing renovations and boy could you tell. There were paint chips and debris all over the hall carpet which was never vacuumed during our stay. We arrived at our room and while the beds were clean the chair in the room had a lot of stains on it and it appeared they had been in our room that day doing renovation work because there were paint chips and debris on our floor (wood not carpeted) as well that had not been vacuumed up. Partially because the floors are wood laminate not carpet you can hear every foot step that goes on in the room above you and it kept us up at night and woke us up in the morning. Bed was very uncomfortable and it was the only hotel of our trip I had a hard time sleeping in. Breakfast was good. Price was good. Overall the hotel was just average, not bad for a one night stay passing through but for a longer vacation I would choose to stay elsewhere next time.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Leah S: Thank you for your feedback. We have noted your comments and will review them with our housekeeping and maintenance team for improvements. We are sorry for your inconveniences. Thank you.

"A Nice Stay"

5
04/03/2018

My sister and I recently stayed at this BW Plus while in Page. It was a pleasant stay. Our room was clean, the beds were comfortable and the breakfast was good. I prefer carpet instead of bare floor, but that would be my only complaint. My sister, on the other hand, prefers the bare floor!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Vickie D: Thank you for your stay at our hotel. We are delighted to hear you and your sister had a wonderful stay. Please do come back and stay with us again.

"WORST BEST WESTERN!!"

1
22/02/2018

This maybe a long review- but read it if you are considering this hotel . We booked a room at this Best Western because we were visiting Antelope Canyon. We checked in at 9pm. As soon as we entered the room we noticed stains everywhere. On the curtain panel above the window, on the curtain itself, on the floor, the throw pillows, the sheets and the blankets. There was also human hair all over the place. (See pictures) The person working that night came by to take pictures to show her manager since we complained and asked for another room. She said she was going to bring us clean sheets as they were sold out for the night. When she returned, she didn't have anywhere to place the replacement linen, so my wife offered to carry it until the employee removed the stained bedding. I went to the bathroom to get a towel( which were placed on a shower seat that has probably had someone's naked butt on in the past but I didn't think about that at the time) to place the replacement bedding on but when I opened the first towel it had a poop stain about the size of my hand(maybe someone changed a diaper on it). She then opens the new sheet and I noticed a blood stain on it. We were so pissed and mind blown that we didn't get a picture of the towel or replacement sheet because we were too exhausted and couldn't believe that this was happening. The lady then came back with another sheet and when she started setting up the bed we noticed the sheet had hair strands as soon as it was opened. We were even more frustrated and we told her to take away all the cover sheets and extra pillows. We ended up sleeping on the bottom sheet and two pillows at 11pm and to top it off the bottom sheet still had hair on it but we were desperate and dusted it off with a towel. Our socks were full of hair and dust because of how dirty the floor was. We wanted to move to another hotel but the closet hotel available was a 3 hour drive away. I am not sure how others are staying at this hotel, did you check your sheets/towels? We didn't expect a 5 star hotel room but we did expect to have a clean bed and clean towels.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Beulah J, Thank you for your comments. Again, we do apologize for your stay. As the hotel has apologized to you many times, we are truly sorry your room did not meet our own expectations and it is out of the ordinary for us. The entire housekeeping staff is aware of your comments and are fully aware they should not have had it slip through their quality check. You were compensated for a free night stay at check-out for your inconveniences. Thank you for your stay with us and we wish you well.

"WORST Western!! DONT STAY HERE!"

1
20/02/2018

This hotel was awful! Our bed was SOOO bad that I could not sleep, it was old and had an EXTREME dip into the middle. If your going to remodel, buy some decent beds why don't you! There were numerous long black hairs on our white comforters and sheets, UMMM GROSS!!!! I literally checked the whole bed over for bed bugs as it seemed very probable they might like this old bed (found none)and the hotel is in the middle of a remodel, so the halls had furniture stacked in them. Pretty sure they remodeled with possibly the cheapest stuff they could hunt down. As someone else mentioned it was shoddy work with everything they have done. They informed us while checking in via a note on the front desk there would be no water the following day for 3-4 hours, luckily we had excursions planned, but really on a 3 day holiday weekend you choose to do that? I did complain to them about the bed, they said I had to pack up and bring all our stuff to the front desk so they could clean our room and give it to someone else, REALLY? I just told you the bed was so bad I couldn't sleep and you are going to give to someone else? They did move us to a different room, the bed was better but not by much! We had others in the hotel that had queen size beds and they seemed to be ok. Also we decided to have a Jacuzzi, all dressed in suits and went down and well it was locked. Went to front desk, she stated she had 5 families to check in and it was going to be awhile until she could go unlock it (it was not supposed to be locked) so we had to sit around in our suits and wait 35 minutes for her to be able to unlock the door, as she was by herself.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear HTIBS1: We are terribly sorry your stay at our hotel did not meet your expectations. We apologize your assumptions disappointed your stay with us. We have noted your comments and will review them. We thank you for your feedback and wish you well in life. Stay happy! :-)

"Clean"

4
12/02/2018

This hotel is located in the heart of Page and it's a good option if you plan to visit antelope canyon and horseshoe bend. At this time the hotel is being remodeled. Our room was newly remodeled and it was pretty clean. However the night staff could have been better, as we had to go several times to the reception to give some missing data and they still forgot about us. Luckily in the morning, at the checkout, everything was fixed. The breakfast staff was very friendly and the breakfast was good. Wifi and parking were included and free. If we go back to Page we will surely choose this hotel.

"Great hotel!"

5
05/02/2018

Stayed here one night while in Page. My room was recently renovated and was beautiful. The room was huge! Great price also. Quiet and clean hotel. Comfortable bed. Breakfast was pretty standard but had many choices.

"Comfortable and full breakfast"

5
25/01/2018

This was a good hotel, great location near several restaurants and not far from Lake Powell. Clean and beds were comfortable. The pillows could have been better. Kind of small and hard(ish). Full breakfast was a nice extra. We went to Horseshoe Bend from this location and it was close and easy to get to from here.

"Amazing"

5
21/01/2018

Good food, clean rooms, and good service. The breakfast buffet was amazing and the staff were superstars. There was a beautiful mountain view even though there was no view of the lake. The rooms were beautiful.

"Not much services but good for stay 1 night"

3
15/01/2018

It take 2 and half hours to get this hotel from south rim of grand canyon, we arrive at 8.30pm, not much to do, just sleep for tomorrow antelope tours. Average services, breakfast, but still OK for 1 one night stay.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Aria L: Thank you for your feedback. Our hotel is located in a remote area between Grand Canyon and Southern Utah National Parks. Our goal is to provide a clean and comfortable resting spot for the weary travelers in a remote destination. We are happy to hear you had a good stay and an excellent breakfast at our hotel. Thank you again.

"Good looking, satisfactory hotel - but ..."

4
10/01/2018

This is a decent Best Western, and the exterior, lobby and breakfast area are good looking and neatly laid out. The room is nice and large - I liked the fact that there was a sink outside the bathroom - and the Keurig coffee machine in the room! The bed was just about ok - could have been a bit better. Breakfast was a bit annoying - there is a person who needs to check off your name in the guest list before you enter the breakfast area - but that shouldn't raise your expectaions - what you get there is just the standard fare found in most such hotels. Not sure what they were guarding the pancake machine for - you have to wait for someone to come and press the button! Otherwise - this is a pretty standard, good hotel for a short stay - there are enough spectacular sights in Page to get you out of the hotel quickly in the morning!

"Good stay"

4
10/01/2018

We stayed there for 1 night, hotel room is average size with microwave and fridge. Comfortable bed, lovely breakfast, very near to horseshoe bend. clean room. free parking facility.Overall was clean and served my purpose.

"Not impressed"

3
08/01/2018

Stayed here while visiting Antelope Canyon. The first room we got was quite filthy, not cleaned well. Stuff all over the carpet, coffee pod still there, etc. Changed rooms, second was better although not very-well cleaned either. Breakfast was disorganized (person assigning tables didn't know how to, e.g. assigning 2 people to a 6-person table - resulting in long line). Generally, everything about the hotel was just average. Given the large number of choices in Page, I would stay elsewhere if visiting again.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Ansh100: Thank you for your stay with us. I do apologize our hotel did not meet your expectations. Our breakfast dining has what is called "communal" tables. These are shared tables. Some can seat up to 6 people, so you were seated at a communal table and not at a table for 6 people. I apologize for your misunderstanding. Thank you.

"Great stay!"

5
08/01/2018

When researching accommodation for Page we are so lucky we found Best Western Plus. The pricing was better than Airbnb and the stay was wonderful. There's parking on site and our room was spacious, clean and modern. The location is excellent in visiting Horseshoe Bend (without traffic at 8am we got back to our accommodation from horseshoe in 5 minutes). The breakfast is sufficient with a lovely create your own pancakes station. We drove to the number 1 rated restaurant in Page, El Tapatio for dinner and that is super close to the accommodation at only about 2 minutes drive. We ate it back at the dining area next to the lobby and saw that heaps of other tourists were in the area with their cup noodles which is a great idea! We really loved how Best Western provided hot water, orange infused water, tea bags, coffee and all the essentials you need. So bring your cup noodles! We visited Hoseshoe bend at 7am in the morning so being able to make some hot tea in the provided paper cups and brought it with us to keep us warm. Highly recommend the stay!

"Excellent value and dead center in Page, AZ"

5
08/01/2018

Great hotel and value as it had a great breakfast and very friendly staff. Easy to get to and comfortable. We had no problems when we stayed. They do check you into breakfast before you eat- not as conducive for my sleepy head kids who like to race downstairs in the last 10 minutes of breakfast. It was great overall!

"Great value! "

4
03/01/2018

The breakfast was great! Very tasty and well organized. The hotel was clean, modern and conveniently located. The staff was friendly and helpful. The room (beds, bathroom) were clean and comfortable, too. We were surprised that the actual price of the room was higher than what was advertised on TripAdvisor, but still a good value nonetheless.

"Falling apart, shoddy “improvements”, poor value"

1
01/01/2018

The only good thing about this hotel is it's quiet. The hotel recently underwent some cosmetic improvements that are anything but. In my room, 311, the water in the sink was backwards (hot on the right, cold on the left), the cheap vinyl flooring was peeling up, the toilet would clog if you look at it sideways, the bath towels are fraying, the shower drain cannot keep up with the flow, the caulking around the shower looks like a kindergartner installed it, and old paint is visible around the edge of the new light fixtures. Definitely not worth $100 a night.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Ben H: Thank you for your stay with us. Our record shows you stayed 2 nights at our hotel. Our record does not show you informed our front desk on any of the issues you noted, so we could have an opportunity to make it right for you. We do apologize for your inconveniences and have noted your comments, so we can now look into it for corrections. Thank you.

"Hit or Miss experience"

3
28/12/2017

Overall experience was average. There was a powerful stench in the hallway by our room. The room itself was clean except for a faint smell of stale food. We were too tired to complain about this to the front desk, but hope that they take note of this. Must say that the breakfast was very well arranged and organized.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear ss_hou_2017: Thank you for your stay with us. We do apologize for the smell you encountered near your room, but housekeeping cannot identify any smell in our hallways. Please email hotel at [email protected] to let us know what room number you stayed in, so we may do a closer check. Thank you.

"Clean, comfortable, excellent stay. Great breakfast!"

5
25/12/2017

We arrived late in the evening after a long trip from Vegas. Upon arrival, we were fortunate to be offered an upgrade to a junior suite. This was wonderful after a long day driving. Upon entering the reception, I was impressed with the space, cleanliness, and check-in was a breeze (couple of questions, sign here please, and we were good to go) I used the fitness facility and was allowed to stay 15 minutes past official closing time - no hassle or pressure. I loved the room and the space, and the beds were excellent. The heater in the room worked, and the shower was a powerful twin-jet - it was like having a massage! Next morning, I was again impressed by the breakfast area - spacious, clean and all the food offerings set out neatly. In particular I enjoyed chatting with Bill the breakfast assistant and his dedication to helping guests and making their stay special was notable. He made some great pancakes for us! All in all a wonderful stay and I'd definitely go back to the Best Western Plus again. I'd highly recommend the junior suite when making a reservation. Thanks to Bill and all the staff for a memorable stay.

"The place is clean exceeded expectations delicious breakfast and the employees are nice"

5
23/12/2017

Small town but a beautiful Place to stay to visit Antelope Canyon And don't forget Horshebend Our tour guide Irene gave us all the tools to get great pictures of the Canyon . If you're visiting during Fall Bundle up

"Amazing!!!"

5
17/12/2017

Great location, great staff, great breakfast. We had a mini suite with an amazing view and the staff was extremely helpful with local "must sees" and "things to do". I would stay at this best western again in a second.

"Best Hotel to Visit the Canyon"

4
11/12/2017

We booked this hotel due to the convenience it had and the price it offered to visit the Canyon and Antelopes. This hotel is 5 - 20 mins max drive to almost all the attractions in Page, Az. Good restaurants in 3-5 mins walk able distance. We enjoyed our stay here, clean room, room service and they offered decent breakfast. Freshly made pancakes with toppings were totally unexpected. Staffs were so friendly and helpful in all aspects. Totally recommend this hotel for your wonderful Canyon experience where you are not paying a ton.

"ok"

3
08/12/2017

Nice hotel. The bedroom is really comfy. The shower is really old and leaking so the whole floor of the room is cracking and moving. No soundproof ! Please please I beg you ! add some staff people for the breakfast ! Only one lady was there she had to clean the table, cook, check in people for the breakfast etc ! so painful to watch ! We felt really sad for her ! Overall we recommend it if you get a good price.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Damien D: Thank you for your comments. The floors are new, but buckling in your room due to a material warranty problem. The manufacturer is scheduled to correct the problem this winter. We will review your other comments. Thank you.

"Amazing Hotel"

5
03/12/2017

Newly renovated rooms are awesome. Very large TV and the breakfast is over the top. Argenmado and Bernita in charge of breakfast are professional and treat everyone like kings. This was the best experience Iv`e ever experienced in a hotel. As a business owner I've seen a lot of breakfast bars in my travels. The staff was courteous and helpful. I will be booking here from now on.

"Newly renovated and ready rock!"

4
01/12/2017

Wonderful experience, wonderful service and people. Great price and breakfast is also included, that is so great! Minutes from Page airport! Nice clean and newly renovated rooms. Wonderful time, easy to access restaurants and city places.

"Clean and peaceful"

4
27/11/2017

On our arrival , a little earlier ,we were asked to wait in the hall but they provided us with a WF access and we were upgrade. The junior studio, was very clean , large with a seperate bedroom.2 items were disappointing: limited WF and a broken coffe machine.

"first time in a BW "Plus" hotel"

4
26/11/2017

And we found out what the "PLUS" is: Beautiful, modern looking, new and refreshed, and excellent breakfast--lots of selection. The only weird part is that the pancakes/toppings are not self-served; you have to wait for a staff to serve you. The only bad thing: I was unable to connect to the wifi; when I did, it did nothing. Good thing the cell signals are fairly strong in the area so I could still get on the internet with 4G LTE. Be warned if you need wifi access.

"Good value"

4
21/11/2017

As it was priced slightly less than its Best Western neighbor with the big view, we chose this property. From the lobby to the rooms, it's tarted up a notch higher than the average BW. Check-in was efficient and friendly. All rooms have interior halls with elevator service. The bed, TV and internet were above average. Ample parking; located close to gas and several restaurant options. Surprisingly quiet for being close to the main street.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Brian A: Thank you for sharing kind words from your stay at our hotel. We are very happy to know our team goals were met during your stay.

"GREAT VALUE, AMMENTIES.....!"

5
20/11/2017

Best place to say in the area, top of the mountain overlooking the lake, brought the family and enjoyed every minute at the hotel, staff was very friendly, courtesy, breakfast food was tasty, wide variety of foods served, only suggestion would be to add "RICE" for the Asians folks.

"Excellent service and value while visiting Antelope Canyon"

5
19/11/2017

On a recent trip to hike in Antelope Canyon , we stayed at the Best Western plus at Lake Powell. This placed us 5 minutes from the tours. We were very impressed with the professionalism of the staff and the free breakfast was the best we have ever experienced at a hotel

"Average Stay at Plus Hotel"

3
18/11/2017

Stayed here for 3 nights. Booked hotel due to cost and having a hot breakfast. The staff was great and caring. The hotel was well kept and clean. Housekeeping cleaned the rooms and refilled the necessary room amnesties. The breakfast was a plus which help for those who are traveling to grand canyon. However, the minus to this hotel was the sound. If there is room above, one can hear the steps and movements. Had to complain because it was too loud and could not sleep at night. It seems there was no cushion put in during the remodel on the floors. Would not stay again, unless that is fixed.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear ThreeTodays: Thank you for your stay with us. We do apologize for your inconveniences. Please do not hesitate to request for a high floor. Our desk clerks are trained to accommodate whenever a reserved room type booked is available. Thank you.

"The most interesting detail was that they do not take CASH to pay for the rooms."

5
18/11/2017

I would like the time to point out the people working in the breakfast room on the morning of November 1, 2017. There names were Bernita, Kendra and Casandra. They were very courtious and helpful with my party getting breakfast. We were all senior citizens and there assistance was very helpful that morning.

"Value stay in Page, AZ"

4
15/11/2017

Hotel was clean and welcoming. We were there in November so maybe not as busy as other months, but found the staff friendly, room comfortable, and no problems with breakfast the next day. Traveled with two other friends so it's nice that the sink/vanity area is separate from shower/etc.

"Great Hotel, Unhelpful Service"

2
13/11/2017

Hotel is has a clean and modern design. Breakfast is okay. The front desk is extremely unhelpful... wifi signal was not working. I called and was just referred to call tech support and look at the directions to set up the wifi....I can use a computer- the signal was just not working and needed to be reset. The walls are paper thin and I had a very loud family next to me with a very sad baby. It was 10pm, I was exhausted from traveling all day, and I asked the front desk for a resolution. They thought a "courteous call" was the end-all resolution. Not only could I imagine it being embarrassing for the family, it DID NOT solve the problem.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Drea S: Thank you for comments. We regret your experience at our hotel. Traveling with an infant is difficult. It is hard on the baby and stressful for the parents. We regret you were inconvenienced. We wish the hotel could do more to quiet a sad and most likely "very tired" baby from a long travel day short of delivering a pacifier to the room with compliments from a "neighboring room". Thank you.

"Nice, clean, friendly hotel"

5
13/11/2017

We spent just one night. The room was very clean. I love that carpet has been removed from hotels. The beds were comfortable. There was a nice, hot breakfast. Included, eggs, sausage, country potatoes, oatmeal, pancakes, bagels, cereal, yogurt, fruit, milk, juice (I may have forgot something :) ). Staff was friendly. Would stay there again.

"Excellent place to stay while in Page, AZ"

5
13/11/2017

I highly recommend the Best Western Hotel in Page, AZ. Overall service, cleanliness, value, complimentary breaks, and high quality of the room make this a definite consideration for anyone needing accommodations in Page, AZ.

"Great value, convenient location"

5
13/11/2017

Don't hesitate to book this hotel. The room was spacious and clean, with comfortable bedding. The hotel staff was kind and helpful, and the breakfast was over the top superb! We found the location very convenient to Antelope Canyon tours, the Glen Canyon Dam Visitor Ctr. and the Powell Museum, not to mention a good choice of basic restaurants and services (like the car wash that we were desperate for before returning the rental car). I would highly recommend the Best Western, Lake Powell.

"Breakfast was the best on our vacation."

5
08/11/2017

Breakfast staff was extremely friendly and food was hot and fresh. We stayed on thr 7th of Nov. had breakfast on the 8th. Mando and, Bernita made our visit in the breakfast lounge delightful. Always smiling and the food piping hot. A great asset to your hotel.

"Perfect location in one of the most beautiful places in the world!"

4
08/11/2017

This hotel sits up on a hill overlooking Lake Powell and the red rock formations. It is walking distance to everything you need in town. The people are very friendly. Stay a few days and your the area.

"Great Value and location"

5
08/11/2017

Breakfast had a good variety of items. Seating for breakfast was very nice and not your usual small room. Walking distance to downtown restaurants. Beds were comfortable. Internet was a bit slow but I think it is systemic for the entire town.

"Awesome stay at Best Western Plus in Page AZ"

5
06/11/2017

The hotel was very clean and updated. The Front Desk agents were very friendly and helpful. The rooms were clean and pleasant. The breakfast had a lot of choices and nice atmosphere. We all enjoyed our stay!

"Excellent place"

5
06/11/2017

Breakfast was excellent. Clean and quiet and the bed comfortable. Room decor was very nice. Friendly staff. Good location with restaurants near by. Oh, almost forgot, the shower gas double heads, it was hard to leave the shower.

"Not bad, not amazing."

3
01/11/2017

Staff was nice and hotel seemed to be in fairly good shape. Beds were not bad but not amazing. Bathroom was the smallest I have ever had in a hotel. Hot Tub was lukewarm at best, which was very disappointing since it was pretty cold outside and we were hoping to relax in a HOT tub for a bit. Breakfast was a very nice setup, but the food was pretty average.

"Very Nice!"

5
31/10/2017

Loved this hotel. Clean, professional staff and the breakfast was very good. Hotel looked very new and the lobby had two computers and coffee all day! The rate was excellent! We had a problem with the remote. The maintenance guy showed up 30 minutes later and corrected the problem. Needed a battery and explained instructions to access the cable.

"Thumbs up "

4
30/10/2017

Clean, neat, hotel. Wonderful location, perched at a high spot overlooking part of Lake Powell. Very conveniently located, close to sit down restaurants and quick bites. Showers work wonderfully. Beds not the most comfortable. Complimentary breakfast is good on quality, and variety. Ask for a room facing the valley and on the third floor to be able to enjoy the views from your room.

"Great location and nice stay!"

4
29/10/2017

We checked in after long day at grand canyon. It's close to town restaurants and location is ideal for Antelope canyon visit. Breakfast was good and lobby looks so modernized. Definitely recommend this hotel.

"Great Stay"

5
29/10/2017

Our visit to Page, AZ was only enhanced by the quality and comfort of our lodging at the Best Western Plus at Lake Powell. The rooms were very clean, the breakfast was terrific, and you couldn't ask for a more helpful and friendly staff.

"Good location and good service"

5
26/10/2017

This property was centrally located, well-maintained, and staffed by very helpful individuals. The free breakfast was outstanding. We arrived early but the staff made arrangements to accommodate us on the spot. The one issue we encountered is that apparently internet access is a problem throughout the town (which has only one internet provider). Kendra was very helpful whenever I had problems with internet access and even checked me in on my flight using the hotel's computer behind the counter....Very helpful!!

"Best Breakfast EVER!!"

4
16/10/2017

This hotel was located in a great spot for Access between Phoenix and the North Rim of the Grand Canyon. Page itself offers many wonderful sights and Adventures. The front desk staff we're pleasant but not very knowledgeable for their position. The facility itself was quite spacious and adequate. We were on the second floor for the first stay which was quite noisy because a vinyl floors without carpeting. Our second night stay a few days later was on the third floor and much more pleasant. The Breakfast and the staff that ran it were PHENOMENAL!! There were MANY Delicious food choices ESPECIALLY the pancake bar!! The staff cooked the pancakes !! Breakfast elevated my score for the whole experience. Also Book far in advance for the best price. I did this for our first night and it was more than one half the rate for the second night which I booked later.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Francelma: Thank you for your stay with us. We also want to thank you for taking the time to share your experience. We are delighted to learn you enjoyed your full hot breakfast at our hotel. We take a lot of pride serving our daily breakfast. Yes, our hotel does offer great online discounts for advance bookings. We are happy to hear you are one of the many who took advantage of it. Thank you again.

"Best Western Plus?"

1
15/10/2017

When my husband and I travel we always stay at the Best Western Plus. When we arrived we were greeted by pleasant staff. We were told that the Internet was exceptionally slow, which was not a concern for us. We were booked in room 105 which was a 2 queen bed suite. The sofa which was also a sofa bed was exceptionally hard and could not sit on it. The queen bed was very uncomfortable because it sank in the middle and was very squeaky. All the towels were frayed. The hair dryer did not work it only blew cold air. When we checked out I voiced my concerns but the staff were going to pass the message on. We are very disappointed in this hotel, it should not be rated as a Best Western Plus.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Cgaskell2016, Thank you for your comments. We are sorry your stay with us did not meet your expectations. We will look into your comments to correct. There are 2 settings to our hairdryers. One is for cold air and one is for hot air. Sometimes, the setting is not changed by the guest. We apologize for any miscommunications. Thank you.

"Lovely experience"

5
11/10/2017

We had a lovely experience here! The breakfast was delicious and the staff was friendly and helpful particularly Bernita, Kendra and Argenmark. The rooms (we had 2) were very large and beds comfy. I would definitely stay here again.

"Nice newer hotel"

4
10/10/2017

Our one night stay in this hotel was nice. The accommodations were as expected for a Best Western. The staff was not as friendly as other Best Westerns but the hotel was very busy so maybe they didn't have time to be pleasant.

"Nice Hotel- too costly for what it is"

4
09/10/2017

Breakfast was great- so many options, clean, and plentiful. Price of the room is extremely high for what it is- very dated. Easy check in and out and friendly staff, but at almost 170 a night, this is easily a room that should be going for a hundred dollars.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Danielle M: Thank you for your comments. We are delighted to learn you had a great stay at our hotel. We do apologize our décor did not meet your designed sense. We recognize design is a very personal taste. Our hotel room rates are always comparable to area hotels offering similar quality and service. During low tourist season our rates are lower as well. Thank you for your comments and your stay with us.

"Big and comfy bed!"

5
08/10/2017

Stayed here for 2 nights and it was great! Staffs were friendly and approachable, comfortable bed, and the free coffee inside the room is not just typical hotel coffee powder sachet, it comes in pods and a coffee machine. Cool! Love the breakfast too, American breakfast with a lot to choose from. The hotel location has a great view too which is very relaxing and would automatically put you to a good mood in the morning!

"Good hotel"

5
08/10/2017

Conveniently located in Page - close to Lake Powell, Antelope Canyon and Horseshoe Bend. Breakfast included cold cut ham which is a treat for a Best Western. The lady at the front desk is very helpful. Room is large, bed is comfortable. Very happy with overall experience.

"The Herding of the Masses"

4
04/10/2017

The hotel attracts large groups of foreign travelers who display a lack of respect of others by cutting in line and congregating in groups. Once the bus arrives, get out of the way because you risk being trampled to death. While not important to some, others want to read the Gideon Bible that most hotels have on the night stand. I inquired and this hotel does not have in-room Bibles available--and they should have them. Also, you will be charged a "room occupancy" charge that no one will explain to you. I inquired and the desk representative said it was a mandatory tax, but no other Arizona hotel has this charge. So beware---this could be a charge for your "free" breakfast.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear ChrisinPuna: Thank you for your comments. We appreciate your stay with us. Occupancy tax is a "pass through" tax that is required for hotels to collect for the government. I have replied in details to your hotel survey regarding this required tax to collect for the government. Please do not hesitate to email the hotel at [email protected] and ask to speak to the hotel manager should you have additional questions regarding the occupancy tax. Our free breakfast is included for registered hotel guests only, so any under reporting of occupant in the room will be charged the additional person charge to enjoy the free breakfast. Thank you.

"AWESOME STAFF!!"

5
02/10/2017

This hotel is generally nice---pleasing neutral tones, clean, and no carpet in our room (love it!) But the real all stars are the staff. They are ON IT, from quick check ins to recommendations (like avoiding breakfast when the bus groups plan to eat!) organization, and problem solving...like our problem! See, we're getting married tomorrow, and the hotel is brimming with people. We really needed a late check out to get ready and Kendra and Desiree pulled it off. I am so thankful that they genuinely cared about our little special day, and that they went out of their way to help. These ladies deserve some serious recognition!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Morgan R, Thank you so much for taking time from your big wedding day to write about our hotel. I am so happy to hear you are having a great stay at our hotel and that the staff is delivering our friendly and helpful service. I will be sure to let Kendra and Desiree know about your recognition. Congratulations on your wedding.

"Great"

5
02/10/2017

Enjoyed our stay here. Clean good sized rooms. Friendly helpful staff. Breakfast great. Nice pool with Jacuzzi Loads of free car parking. Within walking distance of some nice eating places and tours. Recommend this hotel.

"informed"

4
02/10/2017

The desk help said what was repeated all over town and that was to avoid certain restaurants because of bad reviews, They were consistant as I heard different shifts tell customers as they cked in and they asked where to eat

"Lake Powell"

5
02/10/2017

This was a spur of the moment stop--that turned into one of the big highlights of our trip!! Latoya and Charmain were both so wonderful, kind and helpful. They helped us with wonderful boat tour of Lake Powell...gave us an excellent suggestion for dinner, and helped us navigate around town with ease!! Best Western is our first choice for hotels from now on!! I can't say enough good things about this hotel and its staff!! Thanks!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Diane R: Thank you so much for taking the time to share your experience at our hotel. I am delighted to learn you had an excellent stay at our hotel and that Latoya and Charmain provided memorable service to you. Thank you for your recognition. I will be sure to share your feedback with them.

"Very good hotel. Very helpful staff."

4
28/09/2017

The location is resorty so the prices are very high for what you get. But it is very good for a Best Western. Very modern. Outdoor sitting areas, views, and pool are very nice. Room was clean, fresh, modern. Parking was easy. A mention about the staff. My car door was left open when I checked in. A security person called me and stayed with my car until I could verify nothing was amiss and lock it up. Very helpful.

"Not The Best Value"

3
25/09/2017

We stayed at this hotel because, well, there's only so many to choose from in Page, AZ. If you want to visit this area they kind of have a captive audience and it feels like hotels can charge however much they want because of this. We were on a grand ten-day road trip through Utah's parks and we obviously had to stop in for Antelope Canyon on our loop. We spent two nights at this hotel. It FAR AND AWAY the MOST EXPENSIVE stay and I do not feel that we got any more value than any of the other four places we stayed. Looking at the bill, a weekend night is nearly DOUBLE what a weekday night is - I would likely not feel so gouged if this weren't the case. (We stayed on Sunday and Monday nights). Some other thoughts: Room: Pros: I thought that the double shower heads feature was neat - and good water pressure as well. Also, great design with the flanges in the shower to keep the water from spilling onto the floor at the edges. The bed was soft enough, and the linens were of a decent quality. Having a fridge was nice. Modern/updated decor, furnishings, and linens. Clean enough, but some areas of opportunity. Cons: The floor looks super cool, but the hardwood laminates are lifting everywhere. Some weird paint patch jobs on the walls. Clumps of hair on the floor. Pool Area: Pros: The cabanas were a nice "resort-like" touch. The water fountains going into the pool are nice - they add a nice ambient noise so that your conversation isn't heard by everyone else (and vice versa). Cons: The pool is FAH-REE-ZING! Freezing! Cold! And right next to the parking lot. Laundry Room: Pros: There is a laundry room. Cons: The machines are STAAAANKY!!! Gross... And half of them are out of order. But at least my hiking clothes smelled like detergent again and not sweat, so there's that. Breakfast: Pros: Superb. HUGE selection and several attendants. Beautiful seating area - indoor and outdoor seating options. Cons: None. Staff: Pros: The breakfast staff was unbelievably friendly and helpful. Cons: We checked in at around 12:30 AM and although we had called ahead to arrange check-in, no one was there for quite some time. We wandered the hotel looking for someone (anyone?!) to no avail. This was quite frustrating after an 8 hour drive. However, once the woman did arrive, to her credit, she was very nice. Overall value: for me, this hotel is only 3 stars for the price. If I had paid weekday prices, I'd probably give it 4 stars.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Hales_trails: We appreciate your stay with us. Thank you for your feedback. We do apologize for your inconveniences and any misunderstandings you had with our hotel rates. Our rates are always priced comparable to other area hotels offering similar quality and service. In Page, there are a variety of hotel quality choices which always varies by rates. It all depends on the customer's budget and the experience they want from their stay. We are one of the top hotels in Page, but there are also economy and budget hotels available in town. However, our hotel does offer different online discounts through out the year and of course, our rates are lower during the off tourist season. Page, AZ is located in a remote area. We are aware of the coin-op laundry units needing repairs. We are waiting for technicians to arrive from out of town. We are glad you were able to use the working units and have clean smelling clothes for the remainder of your trip. Thank you for your comments. We appreciate your time.

"Overpriced, should be better hotels for that price "

2
22/09/2017

The hotel is quite busy and the breakfast facility is to small causing long waiting queues in the morning. Staff is not very helpful, I had to make a (US) long distance call, the phone in the room said dial 81, did not work. Called reception "we don't offer long distance" but the phone says..."we don't offer long distance". I can't help you, and she hung up.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 570414586: Thank you for your comments. Our phone directory says to dial long distance 8,1 and not 81. However, the hotel does require a credit card on file or a cash deposit. I do apologize for your inconveniences. Apparently there were miscommunications and misreading of the instructions. I will be sure to let the front desk know as well. Thank you.

"The room was disgusting "

1
21/09/2017

Our room was clearly not cleaned. The bed sheets were covered in the hair of the previous occupants, as was the bathroom floor. We requested new sheets from the front desk and changed them ourselves to get through the night. We stay in hotels all the time, never seen one so filthy upon arrival. Brutal.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Seth1251: Thank you for your comments. We do apologize our hotel did not meet our own expectations. Your feedback will be shared with the housekeeping manager. We are happy to hear our front desk clerks were able to offer replacement sheets and it would be our duty to change it for you. Please no need to change it yourself. Again, we are very sorry for your inconveniences. Thank you.

"Enjoyed the stay"

5
21/09/2017

We had a short stay at this hotel as part of the road trip around national parks. We liked the stay at the hotel as well as the complimentary breakfast. The host at breakfast, Angel, was extremely nice and even provided a piece of paper and marker for my 4 yr old daughter to draw. The pool looks pretty nice but we didn't get a chance to use it.

"Nice stay but nothing special"

3
21/09/2017

Stayed here for 2 nights in September to visit lake Powell & Antelope slot Canyon. Room was clean, with a coffee maker and fridge, we had 2 double beds. Breakfast was good and ample to choose from. My only negative would be that the wifi didn't work or if it did it was mega slow. I would recommend this hotel and I'd also recommend going on the Antelope Slot Canyon tour, that was amazing.

"Dirty, Dated"

2
20/09/2017

I kind of hate to give such a poor review to this hotel because the staff were all very sweet. The free breakfast was also pretty decent. However, I've never stayed in a hotel as dirty as this one. Our room had some kind of flooring (linoleum? vinyl? laminate?) that had either not been cleaned properly or hadn't been cleaned at all. It was incredibly sticky... so sticky that I refused to take my shoes off whenever I was in the room. There were crumbs stuck to the floor next to one of the beds. Speaking of beds, I pulled the covers off to go to bed and spotted a stain on the white sheets... Couldn't tell if the sheets were stained but had been cleaned or if the stain was fresh, so we used the other bed (glad we were in a room with 2 queens). We were only staying for one night and got in fairly late in the day so we didn't bother trying to change rooms. I'm not a picky person when it comes to hotels. They don't need to be fancy, but at the very least they should be clean, and this one was not.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Corey L: Thank you for your stay with us. We do apologize your room did not meet our own standards. Our housekeeping team are trained to clean their rooms well. Please make sure you let the front desk know in the future should your room is not up to expectations. It is good for the guest to sleep in a clean room and it is good for the hotel to make it right during your stay and not learn about it afterwards. We are sorry for your inconveniences.

"Edge of town hotel"

5
20/09/2017

This is a convenient hotel as you can walk to bars/restaurants in town in the evening. There is no bar at the hotel & they only serve a free breakfast which is a very good quality one that sets you up for the day including a hot selection. The staff were very friendly & helpful. The room is a reasonable quality as you would expect for this price no outside noise just a little background stuff from other guests. As a smoker I also appreciated they had catered for us on the other side of the car port with a bench, ashtray & even a bit of a view. Easily done but few hotels do. The hotel was very good for what it is and I happily ended up staying there twice.

"Dirty Room"

2
13/09/2017

We only stayed for one night so our opinion of this hotel is formed on first impressions. We were a bit disappointed to be given a disabled access room, as it meant the bathroom felt a little clinical with all the hand rails and bathing stool etc, and hard flooring throughout. However our biggest concern was the cleanliness of our room, although looking clean on the surface we found hairs in the bath, sink and on a pillow case. Also after experiencing a spillage during a shower we mopped up the water using a towel and was disgusted to discover how dirty the towel had become, the floor must had been filthy. The hotel did satisfy in some areas though. The pool and hot tub were very welcome after a hot dusty day. The buffet breakfast although basic it offered a good selection and the three hot choices were cocked nicely. Though we're not sure about the paper plates and plastic cutlery.

"Really Upscaled Best Western"

5
12/09/2017

This hotel has 3 levels with elevators. We were welcomed with choices of drinks and snacks. Our room was bigger than standard, including a sofa bed, due to free upgrade offered to us. The sofa bed looked a bit old. The washing basin was outside the washroom which speeded up the morning process. The air-condition had some strange smell, probably needed some cleaning. The breakfast area is pretty nice, upgraded design. It serves ham and cheese which is unusual. There is a dedicated person tailoring pancake for you. Table can be difficult to find due to this is not a small hotel, also some couches seat 5 peoples only occupied by 2 (see photos). But the staff was trying hard to seat everybody. Start your breakfast early may be a good idea. The outdoor swimming pool is also nice, with Jacuzzi. There are water spraying out from the pool side and sun tents to relax. The self laundry space is small. I hope that it has a sink and some chairs. The price is cheaper than others during promotion. (some of the negative comments worried me, but it turned out pretty smooth.)

"Nice location , good rooms"

5
10/09/2017

Hotel is located in the main strip with plenty of dining choices. Rooms are well appointed. Large breakfast area. Friendly staff. For some reason there is a line to get breakfast. Overall very convenient for visit to Page. Will stay again on another trip.

"charming hotel"

5
10/09/2017

We enjoyed staying this hotel for 2 nights. swimming pool was nice. Due to this particular location internet was not very good. I heard if you dont have Verizon you are out of luck.This hotel is very convenient for canyons and hikings.

"Great place to stay in Page!"

4
08/09/2017

The Best Western Plus is a great place to stay while exploring the Page area. The hotel has been renovated fairly recently and the rooms are comfortable and well cared for. The staff at the front desk was friendly and polite when asking for suggestions on restaurants and directions. Breakfast buffet is included with your stay and this was one of the best hotel breakfasts I've experienced in a long time - wide variety with a lot of healthier options too. As several people noted, Wi-Fi isn't the best at the hotel but the Page area is somewhat secluded and there's not a lot they can do about that. It can be a little confusing when arriving because the Best Western Plus is located right next to the Best Western Powell Lake View. The Best Western Plus is the hotel slightly further south.

"Excellent hotel"

5
07/09/2017

Receptionist was very professional, friendly and accommodating. Hotel room was clean, new and spacious. Comfortable beds and linens are fresh and new. Location is just few miles away from the tourist spots.

"Comfortable stay - hot tub is cold"

3
06/09/2017

Were given a lovely spacious corner room. comfortable bed and nice decor. The pool and "hot" tub were a disappointment as the pool was freezing and the so called hot tub was cold. Breakfast was well organised. There was a member of staff available acting as host to seat people which was far preferable to the usual scrum for seating we have experienced in busy motels. Thanks to Bill, Angel, Maddy and Dem for this. THe internet was unusable. we understand from the motel that they have no fibre optic broadband as there is a problem with putting the cables on Indian land. We were told that the whole town has a problem with broadband because of this.

"Nice Place!"

4
04/09/2017

Best Western Plus was a great place to stay while we were exploring Page for a couple of days. Our room was an updated corner room. It was quite and clean. There was no wall to wall carpeting and I thought I would mind but honestly, it wasn't bad. I would assume it is easier to keep clean in a desert environment. The breakfast in the morning was a great way to start the day. The pool was great. We have visiting Florida in the summer months, with unrefreshing warm pool water. Best Western's pool water was so cool and refreshing after a day exploring in the hot dusty antelope Canyon and other areas. The staff were friendly and helpful. All in all, a great value and a very nice place to stay while in the area!

"Lovely hotel "

5
04/09/2017

Very nice location near the center of page but also close to all the places you need to visit. Hotel staff very nice and professional, rooms are very nice and modern but very thin walls and you can't check in until 4pm not even if the rooms are already ready But I would recommend and stay again

"Nice hotel"

5
04/09/2017

My wife and I stayed here on our way to Salt Lake City, and Zion and Bryce Canyon National Parks. The hotel met all of our expectations and the breakfast was excellent. We will definitely stay here again when traveling through Page.

"Rather disappointed"

2
31/08/2017

The Sheets were dirty, the room was noisy, the front desk was not very friendly or attentive. Best western view of lake powell is much better i was rather disappointed in the decor and appearence of the room after staying at the other bw in town.

"one nite stay"

4
28/08/2017

was a nice place, clean, great breakfast, but was a bit on the pricey side compared to some other Best Westerns we have stayed at. just my husband and I. we only stayed one nite . was easy to find... the girls in the buffet were really nice and helpful.

"Best Western plus at lake Powell"

5
20/08/2017

It was clean and people were really nice. Great location to Horse shoe bend lake Powell, Antelope Canyon and Utah. Hot breakfast was good staff was helpful and the pool and hot was great after all the walking.

"My stay"

4
18/08/2017

Hotel was clean outside, rooms were also clean. Bed was comfortable breakfast was good but the best. Location was good and they did have a outdoor pool which is what I was looking for. Wifi was terrible

"average"

1
18/08/2017

internet does work, breakfast was the best, host terrible, will not stay there again, or probably only go for the breakfast, very good service and quality and tgat is it i will try to stay at lake powell area restaurant was great wonderful view great service

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Fedora P: Thank you for comments. I am glad you enjoyed our wonderful full hot breakfast buffet. I am sorry you were not happy with the slow Internet in the area. Page, AZ is located in a remote area, so fast Internet service has not arrived in to area businesses, so during peak demand usage hours, it is slow for everyone in town. I am sorry for your inconveniences. Unfortunately, Page is not known as a advance technology hub, but rather for its pristine natural wonders due its unique location. Thank you.

"Great hotel and service"

5
16/08/2017

Overall had a great time, although due to time of the year all rooms were booked therefore the price was higher that I wanted. Page area internet is poor, therefore hotel wifi was poor. I would definitely go there again if I am in the area.

"Good place to stay for families"

4
13/08/2017

With laundry facilities and a swimming pool, this would seem to be an excellent spot for families. Just be forewarned – the sofas in the bedrooms are not sofa beds and they do not fold out. We had no trouble at breakfast and found the choices to be very good for our needs. Close to all the area attractions. The pool was extremely busy and crowded. One of the four washing machines was out of order while we were here.

"Good hotel in page"

4
12/08/2017

Very clean BW+ hotel in Page, breakfast is quite standard, and dining room can be too small as a tourist bus is coming at the same time. This was the only hotel in pour tour complaining about my credit card expiration date (hotel was booked few months ago with a credit card near expriation but the new card was already emitted with the exact same number...) . After their email 3 days before our visit we called and solved this issue. Outside pool is nice after a long day in desert and is closing late. Whirlpool also available but way too hot. Is this needed when temperature is exceeding 100F ?? Few restaurants in the area. Our room was on ground floor with view on the pool.

"Comfortable stopover"

4
12/08/2017

The room was clean and well appointed plenty of room for 4. A nice swimming pool and gym. Breakfast was good in a nice spacious area. Good facilities nearby including banks, restaurants and supermarkets. Wifi available in room and around the pool was good.

"The best room with the loud noise"

1
11/08/2017

After we checked in, we heard a crying baby and the parents talking. It was very loud. We thought we didn't close our door. I checked it twice and our door was closed tight. We had to ask to change the room. Then, we were moved to be next to the gym. I was told that all of their best rooms (with King size bed) are all on the first floor. After moved out of that we realized that we left our phone charger in the previous room. When we asked the front desk, she said the room was occupied and there is nothing they can do. There was no sign of willingness to help us to find our charger. During the night, we heard people jumping and banging their doors constantly. The noise seemed to travel from the room above us. We were woke up many times that night by the noise. Besides, in the morning the breakfast area was full. Not enough tables and chairs for guests to sit. Guests had to wait in a long line in order to be seated. We finally left to eat somewhere else. Paying for more than $300 for that night with this horrible experience.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Richardi217: Thank you for your comments. We regret our hotel did not meet your expectations. We have noted your comments and will be reviewing them at our next management meeting. During peak tourist season, it is difficult for the hotel to switch rooms after a certain hours as other guests have checked into their rooms. We are sorry this was not properly communicated to you. It is also during this period when shared hotel public areas are also popular with other hotel guests, e.g., pool and breakfast area. During slower tourist season, the hotel is less crowded as is with all area attractions. We hope you are able to come back and visit us during quieter periods in Page, AZ.. Thank you.

"Great hotel"

4
07/08/2017

Clean, friendly staff, nice rooms and great breakfast. Restaurants very close by have bad ratings. Go to the State 51 - fantastic restaurant/ bar and great atmosphere and friendly staff. Not too far from Antelope Canyon X which we saw and Horseshoe bend. I only wish I saw more of the lake but no time with 2 night stay. Only downfall is that room check in isn't until 4pm.

"Slow internet and hard to sleep"

3
07/08/2017

Nice room, but VERY slow internet despite high speed advertised; NOISY air units made it hard to sleep; uncarpeted rooms (nice floor, but noise from above); good location; nice pool; fine breakfast, but lines at times; maids knock around 9 AM to check what kind of cleaning you want

"Choose another one"

2
30/07/2017

I don't know why this BW is a "plus" one, perhaps the pool... but it's deeply a "minus" for : the cleaning of the room (after a gentle reminder to the front office the floor of my room stay as dirty as before) ; no safety box ; no bar neither restaurant and a very small breakfast room (forecast a stand up) ; noisy (room to room and walk from the upper floor) ; no or very bad Wi-Fi in the rooms. It's a basic hotel, too expensive.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Eric S: Thank you for your comments. We regret any miscommunications. Our hotel offers free safety boxes at the front desk. We do not offer in room as many hotels has a mandatory deposit box charge whether a guest use the service or not. We do not have a restaurant as we are not a full service hotel. However, we are a centrally located hotel with many restaurants within a 5 to 10 minute walking distance including several that are right next door. The entire City of Page has slow Internet. We are sorry about it, but it appears Page is better known for its natural beauty in a remote location than a high tech hub in the middle of no where. We are sorry you rated the hotel low and was disappointed due to your room rates. Our hotel offers many amenities in a destination remote location. We wish you well.

"Rude staff, beat up rooms"

2
29/07/2017

We came in for two nights. We were assigned room #108. The room was clean, however the sofa had a large tear in the cushion. The vinyl plank flooring was also bubbling up near the AC. The place seems to be newly remodeled, but this room was beat up. Not worth over $200 a night. The pool did not have any towels, with a huge crowd present. It was VERY loud at night. Breakfast is great but they warn you if you're not there at 6 am, good luck. We got there early, thankfully. Breakfast staff was very friendly and took good care of everyone. On our middle day, we left by 6:30 am and returned from a tour about 1:30. Our room had not been cleaned yet (no problem as we were just changing quick to swim). Housekeeping knocked on the door. I opened the door, no hello, no greeting, just a female employee standing there with a disgusted look on her face. We asked for a few minutes to change quickly. She still said nothing, rolled her eyes as she walked off and said "oh my God" under her breath. Incredibly unprofessional. We let the front desk more. They didn't care much. Based on the condition of the room, price and attitude of staff, we will pass on this one if we are here again.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Asherzmom, Thank you for your comments. We regret your expectations were not met at the hotel. We have addressed the housekeeping issue with the housekeeping manager. We are so sorry you were not happy with the hotel rates you paid during high season. Our hotel does offer lower rates and various discount rates throughout the year. We hope you can take advantage of the value season rates. We understand traveling with family can be trying. We wish you less stress and more happy travels. Thank you.

"A nice place before visiting Antelope Canyon and Horseshoe Bend"

4
27/07/2017

This is a nice hotel, it has a very nice pool, with beds to relax, and a nice jacuzzi. The wify is very slow, the staff is very friendly, fast check in and faster check out. The included breakfast is very good, hot and cold, sweet and salty, it has an automatic pancake machine, never saw it before, they are actually quite good. The room is very big, very confortable beds. I advice you to book Antelope Canyon, as tours get booked, and end at 4pm I think. Antelope Canyon is totally worth the Trump from Spain, one of the most amazing places in the world, also Horshoe Bend, watch out for winds that can push you too close to the edge, you don't want to fall. The road from Page to Monument Valley is gorgeous. Page is incredible, glad we stoped by, wished we'd stay more!! Plenty of restaurants, gas station and Lake Powell very close to the hotel.

"Colorado Springs Senior Games day 5"

3
27/07/2017

Day 5 of the Colorado Springs trip we stayed in Lake Powell, AZ. Everyone that travels and have not been to Lake Powell should do so, at leased once, I have done my "once". There are a huge selection of properties to stay at but being dedicated to Best Western I always just there. There are two Best Western properties one with a lake view and one without and this is where we stayed. It is a very nice property with large rooms, nice pool, and a great breakfast eating area. But this is a very busy hotel with a lot of bus tours. So be prepared for people everywhere. With that number of properties in town there is also a large assortment of restaurants. We found a great place just across the street toward the lake. Great food and great service and just a few steps from the hotel.

"It really deserves a plus"

5
24/07/2017

This was a great place to stay in Page. The hotel is clean and quiet and in a great location. I even had a view of the lake from my room, which I wasn't expecting. I'm glad I chose this hotel for my stay in Page.

"March break visit"

4
24/07/2017

The price was great, since it was still off season. The hotel was modern, clean and our room was spacious. The breakfast had lots to offer. The location was easy to find and central to all the sites we wanted to see.

"Very very terrible"

1
24/07/2017

This hotel - we were left speechless. If you have any other hotel options you might consider those. In short, we made a block of reservations through the general booking number. Upon arrival we were told there we no reservations and we had no rooms (we were there for a wedding). The hotel has some availability so rooms were booked and we thought all was well. Until the next day when the manager found the general booking reservation and we were informed we would be charged for the another $450 for no advance cancellation. Was incredible. Basically we copied have in no way cancelled rooms you said we did NOT have. Corporate Best Western customer service could see what had happened but was not able to override the decision of this franchise. The manager and co manager were perhaps the most unprofessional I have ever encountered. We have considered small claims court but knowing customers have to return to Page, there is no incentive for the hotel to cooperate. At the very least this hotel is dishonest. We have now learned that locally they have a very terrible reputation.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear theseb00ts: Thank you for your comments. We regret your disappointment in your no-show charges. Your check-in and requests for penalty fee waiver were both made to the same person. The bride and her mom at check-in told the hotel they didn't need 2 of the reserved rooms. The hotel said unfortunately, it was past cancellation, so the rooms would be charged. A cancellation fee waiver was requested but was denied. We are sorry we could not give you an exception as it would be unfair to other hotel guests who honor their reservation terms We regret you feel you need to rate the hotel poorly, because you did not receive an exception to the rule. Thank you.

"Family trip"

5
16/07/2017

Good location. Near restaurant convenient to lake antelope canyon and horseshoe bend. If you belong to another chains rewards program best western will match your status. Contact best Western in advance

"I booked the rooms but they cancelled the reservation the morning of the arrival day."

1
16/07/2017

My firends an I booked this hotel in January to say for our trip in June. The reservation was made with the Best Western reservation centre, we are travel agents so we got a travel agent rate. The reservation was guaranteed by our agency as per the reservation centre suggestion, they did not ask for a credit card. When we arrived in the afternoon the hotel front desk agent told us the reservations were cancelled because there was not a credit card to guarantee the arrival. When I argued that the resrvations were made six months ahead and nobody contacted us to ask for a credit card the agent showed me the reservation print out that clearly sated GUARANTEE TRAVEL AGENCY but she kept saying they were canncelled as no credit card was in the booking. They told us they cancelled them 3 days prior to our arrival and sent an e-mail to our work e-mail whilst we were traveling. The hotel was sold out they could not help us. The front desk manager arrived and was even less professional than the agent, she just repetead what the staff said and when I asked for support she pointed me to an internet station to look for an option by myself. We luckly found an option but it is not going to end like this.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear StefanoAroma, Thank you for your feedback. I do apologize for any miscommunications. Unfortunately, our hotel does require credit card guarantee. Without one, reservations are subject to cancel. Please contact your travel agency on why they didn't guarantee your reservation when your voucher says "guaranteed by travel agency". We regret your inconvenience, but it appears the problem is not from the hotel. Thank you.

"Lake Powell & National Parks"

5
16/07/2017

Fantastic hotel with a breakfast that filled us for fun kayaking adventures at Lake Powell. Clean, modern hotel. Breakfast with actually good eggs and sausage paired with loads of other options and healthy choices. Only a couple blocks to multiple good restaurants. Great pool with cabanas that the boys loved!

"Great overnight stay!"

4
15/07/2017

Booked 2 rooms for our family of 6. Connecting rooms but the furniture blocked the connecting doors. Didn't bother us. Beautiful view of the lake which came very early in the morning! Bathroom was nice - shower only (I'm the footprint of a tub/shower combo so it was roomy) which was great for us. Pool was ice cold. Cooled off there since it was HOT!! Early tour didn't allow for breakfast buffet but the front desk prepared a grab n go breakfast - brown sack with granola bar, orange/Apple and water. Nice touch! Outdoor patio had pretty views too. Great overnight stay! Certainly stay here again if I were in the area!

"Best Hotel we Stayed at in our Western Trip"

5
14/07/2017

This was a very clean hotel with excellent facilities. I enjoyed the large pool and hot tub as well as the exercise room. The breakfast was deluxe with most anything that you would want. The rooms were large. The parking lot was large. I found the staff friendly. If fact, I had lost something small in the parking lot and a desk clerk came out and helped me find it. We stayed only one night since it was a place to stop on our way to see national parks. Page was not that interesting to us. But the land around the city was pretty. I also enjoyed seeing the dam.

"Does not deserve the label Best Western Plus, not even Best Western"

2
13/07/2017

We were very disappointed because we are used to Best Western Plus Hotels and their excellent service. The rooms were not cleaned thoroughly after the previous guests and our arrival. Labels of new clothing bought were on the floor. The next day the floor was still not cleaned. In The entrance to our room was dirty too. The vending machines, on the 3 floors were out of order during our 3-day's stay. The wifi connection was very poor - ofter inexistent. While checking our, the lady was busy typing or playing (?) on her cell phone while we waited in front of her. After a minute or two we asked there to kindly take care of us. There is only one thing to say : NO MORE.

"I'd give a "minus 5-star" review if that were an option"

1
13/07/2017

Horrible front desk service. The receptionist who refused to read a printed booking reservation number off a piece of paper at 11pm. She could only find the booking for 1 of the 2 rooms we booked. She went on and on about how it wasn't her that made the booking, and that it was OUR fault SHE coudn't find the second room. Even after handing her the printout of the booking confirmation, she REFUSED to even look at it!!!! STAY SOMEWHERE ELSE!

"Buckled floors"

2
10/07/2017

The room had major problems with the vinyl floor planks. They were buckling so much that we were tripping on them and stubbing our toes. Mattresses were very saggy and had no support. Woke up with back pain.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 777travel178: Thank you for your feedback. I apologize for the items you noted. We are in consultation with the flooring manufacturer for resolution to a warranty issue. We will look into our items you noted. We apologize for your inconveniences. Thank you.

"Very nice hotel, WiFi didn't work in my room."

4
10/07/2017

Breakfast is very good. The room is clean. WiFi didn't work in my room, so I have to use cellular data. The Laundry room is convenient. Fitting room is nice. The front desk lady is friendly and very helpful.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Sunflower S: I apologize for the Internet. Page, AZ fiber optics line has not reached businesses, so during peak usage hours, the capacity is limited. We are so sorry for your inconveniences. It is equally frustrated for those who live here year around. We are happy to hear you were pleased with other parts of your stay. Thank you.

"Good convenient property"

4
06/07/2017

We stayed here on a weekday and were satisfied with our room on the first floor as we requested. The hotel stays pretty crowded as Page is a popular place but we had no problems with the exception of breakfast which was very crowded, as the desk had warned me. They recommend eating prior to 6:30 or after 9, so plan your visit accordingly. The room was very clean and comfortable, and the internet was OK considering the packed hotel. We would definitely stay here again.

"BAD EXPERIENCE"

1
05/07/2017

The people behind the front desk were extremely unpleasant and rude. Also check in time is 4pm which is extremely late while check out time is 11 am so you don't get the room for a full 24hrs. It was a holiday weekend making the lobby really crowded and no one was letting us check in saying they needed to "clean" the rooms. Knowing it was a long weekend you guys should have prepared better. they did not even allow for bags to be stored.

"Very Comfortable and Great Location"

5
04/07/2017

Loved this hotel. Great location. Just up the hill from Lake Powell and Glen Canyon Dam. Rooms are updated and very comfortable. Staff very friendly. Front desk very nice, especially Philana. Many thanks!

"Will stay somewhere else next time"

2
03/07/2017

Exterior doors did not lock. Iron in room caught on fire. Floors in our rooms were peeling up (failed glue) causing a trip hazard. Breakfast was very crowded and a line often formed to gain entry. Pool and hot tub full of kids and too dirty to trust. Internet speed very slow and their proxy will "observe" interfere with your searches. At one point my search for a hotel in phoenix was replaced with Best Western sites....

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 777winks: Thank you for your stay with us. We do apologize our hotel did not meet your expectations. We will look into your comments to improve our facilities. Your stay with us was during a long holiday weekend, so the hotel was quite busy with guests. We do apologize for the wait for the free breakfast. Unfortunately, popular services during popular times can que up as anywhere else. It sounds like your computer may have a malware infection with the "pop up" windows. I would look into an anti-virus to disinfect. Thank you for your comments.

"Wonderful stay, especially loved the pool area"

5
02/07/2017

The hotel is clean, well maintained, friendly, has comfortable beds, in a great location and has a fantastic pool area. After driving and hiking all day nothing has ever felt as sweet as laying down in one of the poolside cabanas. This was pure luxury usually only found in high end hotels. Why don't more hotels have cabanas? I wanted to sleep out there. Plus, the hotel is walking distance to Big John's BBQ and Billiards, Bistro, Bowling and Bar. And, incredible sunset over Lake Powell visible from hotel.

"Great overnight stay"

4
29/06/2017

Decided to overnight my trip to the Antelope Canyons and chose Best Western Plus because of a good deal I was able to fish online. I got checked-in in about 2 minutes, the staff was friendly and the room was big and clean. The only negatives were the terrible wi-fi and the noise of the other guests in the hallway.

"Just below par for a BW Plus facility"

4
28/06/2017

Overall, the room was pleasant as were the facilities. However, the laminate on our floor was so rippled that we had to take care lest we trip and fall. Also, a piece of mop strand was dried up and on the floor. The staff is apparently paranoid that someone not staying at the motel might slip into the breakfast area and get a free meal. So, at the door of the dining area, we had to stand in line for at least 5 minutes (maybe more) while a motel employee checked to be sure we were legitimate guests. Never had to go through that routine before! The breakfast was pretty much what we expected. This isn't the first time we've stayed here. We'd possibly stay here again if we were visiting Page, Arizona. However, I just might check out alternate facilities. There are newer motels under construction all the time here. Why not give them a try?

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear RichardcP7825NF: Thank you for your stay with us. We apologize for your 5 minute wait at breakfast. Our breakfast greeter is there to ensure guests with food have a table and to manage flow, so the breakfast seating area doesn't get overcrowded. I apologize for any misunderstanding. Homeless population in Page, AZ is a problem. We want to ensure our registered guests have a relaxed breakfast atmosphere. Thank you.

"Unhelpful is an understatement!!!"

1
27/06/2017

We reserved 2 rooms in January and got a confirmation for a guaranteed booking. When we arrived we were told that they sent us an email 2 days ago (5 month later) to a work email in Italy telling us that we suddenly need a credit card to hold the rooms All the 3 ladies at the front desk (including the manager) refused to help us. All they said is that they only had 1 room left, and (after me asking if they could make a call) they told us that their sister hotel next door was also fully booked. And the manager said: "I can't deal with this now." Sorry ladies, this is not the way you treat any guest, regardless who's fault it is why a booking got cancelled... Get some manners and get some training! However this is probably my VERY LAST time at any Best Western...!!!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear MarcAroma: I am very sorry for the misunderstanding of your reservation. Our reservations are required to have a credit card guarantee. I regret your inconveniences. I will be sure to review with the personnel who were on duty. Thank you.

"Hotel at Page.Arizona"

5
27/06/2017

We only stayed 1 night at Page Arizona to visit Antelope Canyon and would highly recommend the Best Western Plus at Lake Powell,Page. We wished we had more time on our road trip to stay longer. The included breakfast in particular was probably the best quality of any Best Western we have stayed at.

"Staff was extremely accommodating!"

5
26/06/2017

We experienced car trouble and were without transportation in 105 degree temps. They allowed us to check in early, & the following day we had to switch rooms as the one we were in was reserved, & they allowed us to move to the room next door. We so appreciated the way they made our unplanned stay comfortable & convenient. The room was great, as well, & we will definitely stay there again if we have the opportunity!

"Big rooms for families."

5
22/06/2017

We stayed here in a room with three queen size beds, a sofa bed, and a chair. I've never seen that setup before and really appreciated all the extra space. The free breakfast included a full range of well prepared hot and cold breakfast items. Unfortunately the internet is very slow, but that is a problem with the area it is in generally. I highly recommend this hotel especially for families.

"To Hot"

2
22/06/2017

The hotel best suite ac was not working properly and we were sweating all night.This was not appreciated and made for a bad first impression.The manager was notified and did nothing.I would avoid this hotel.

"You can do better"

2
21/06/2017

This hotel is older and it shows. The floors in room are laminate but they are bucking everywhere. Smelled like cleaner everywhere. Breakfast was only for 2 people. A lady stood at entrance and checked names and rooms. Can not check in early sontoo bad if you are traveling.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear JackieMoon2015: Thank you for your stay with us. We regret your stay with us did not meet your expectations. Our hotel's published check-in time is 4pm. We try to accommodate early check-ins if the room type reserved is available. Unfortunately, on the day of your arrival, it was not. Our hotel does offer a full hot breakfast for registered guests only. I apologize if there was any misunderstanding, but each additional person charge is $10 and it includes breakfast. From time to time, we do have non hotel registered hotel guests and even local homeless who try to eat for free, which drives up cost/rates for everyone. We regret any misunderstandings. Thank you.

"Close to the things you want to do"

4
21/06/2017

Good location. Walk to town and shops. 15 Minutes from Horseshoe Bend and Antelope Canyon. Room was clean. Great breakfast service in the morning. Coffee, Juice, and water available all day. They do adhere closely to their check-in time policy.

"Frustrating Wait"

3
20/06/2017

The hotel had some good pluses but the floor in the room was very buckled and the ceiling stained is some places. The Wi-Fi was not good and check in time was 4 pm which late to me since most check in times are 2 pm. I can say the room was clean, the staff is friendly and helpful, the dining area large, clean and the selection of breakfast was good. But overall I would not recommend this hotel.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Eileen T: Thank you for your stay with us. We are sorry the area Internet is slow. It is an area wide problem, because fiber optics line is not yet available to area businesses. Check-in time varies from hotel to hotel due to market differences. The standard check-in time for Page, AZ is 4pm. Our check-in time is also disclosed when you make your reservation. However, from time time, our hotel is able to do early check-in should the reserved room type is available. We regret any misunderstandings. Thank you.

"Nice hotel"

5
15/06/2017

We stayed here two nights. This is a very clean and quiet hotel. The staff are friendly and helpful. We weren't sure how to get to a few of the sites we wanted to see, so the staff at the front desk pulled out a map and pointed out all the sites to see. A full hot breakfast is included in the price of the room. It is a great breakfast...not your normal hotel breakfast. They also have a pool and hot tub.

"Good lovation"

3
15/06/2017

This hotel was clean and comfortable enough for my sister and I for our two nights in the area. The pillows where not the best but I find that to be the case in many hotels. Breakfast is included with the room and there is an ok offering of 'American' style food stuffs. A Safeway is down the road for extra food supplies. Staff where friendly and parking was easy in the lot. I don't think any of the hotels in the area are 5 star and this is probably one of the better ones.

"Best Hotel in Page"

5
14/06/2017

I stayed 2 nights 3 days in June 2017. Excellent service, very clean and comfortable, very good location. I loved the breakfast. Bed and towel were clean. Very good restaurants around the hotel. I will stay in BW again.

"Dirty,"

1
13/06/2017

Dirty rooms, very weak internet, poor service, i found some dry fish and rice under the sing after previous guests. Dust and hair everywhere in each corners and under the bed. Dirty bathroom. I would recomend different hotel.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 55lukaszb: Thank you for your comments. I regret our hotel did not meet your expectations. I have shared your comments with our housekeeping manager, who was terribly sorry and will retrain the housekeeper who cleaned your room. Thank you for your feedback. We always appreciate your time to help us improve.

"Great Place to Stay!"

5
09/06/2017

The room was nicer than expected. Very clean & comfortable beds. Breakfast was awesome and the breakfast area was very comfortable. They had a wide variety of food, so even if you're vegan or vegetarian you could find plenty to eat.

"Not for those with conservative values"

3
06/06/2017

They offer every liberal channel out there, but not FOX NEWS. Even worse, the local channel from Phoenix for Fox was muted; the only channel of 30+ stations that you can see but not hear. Unbelievable! We didn't pay good money to have a hotel force liberalism at me when we simply want to find out what's going on in the world.

"Great place"

5
04/06/2017

We enjoyed our stay at this very nice hotel. It was clean and very comfortable. The location was perfect and convenient. The staff were all very helpful. I would definitely recommend this hotel to others.

"Nice hotel in Page, AZ"

3
31/05/2017

Very large rooms. Our suite had a nice sitting area as well as a bedroom. Staff was helpful and attentive. Very clean and a nice pool area. I give it three stars due to the slow wifi(which affects all of Page) and the rooms are not carpeted so the footsteps were loud from the floor above us. Would recommend a room on the top floor.

"Quick visit"

4
23/05/2017

Stayed one night as part of tour group. Don't offer breakfast to tour groups, not sure why, so can't comment on food but rooms clean and comfortable. Shower was a welcome relief after day trip in monument valley. View amazing from lobby but some of the rooms (ours) have view of car park.

"A good choice for a visit to Lake Powell"

4
23/05/2017

This was my second visit to this property. (The first was several years ago.) My first impression as not too good as the person at the front deck for my check-in was less than accommodating. Just a curt "You are too early to check-in. Come back in 45 minutes." I waited my 45, during which numerous people checked in, and was helped by a much more helpful person. I was soon in my room. It was large and on an upper floor. I had a nice view of the panorama around the dam and beginning of Lake Powell. I enjoyed a swim the good sized heated outdoor pool. Everything was fine in my room and though the hotel was full, it was quiet. My only dislike about the room was the level of softness in the water. It felt so slick that it was hard to grab onto the shampoo bottle. Breakfast the next morning was very good and very well managed. They had a host who seated you as tables became available. (I remember my first stay here when it was fend for yourself and a bit chaotic.) Check-out went very smoothly. (This, like I am sure most of the accommodations in Page, had many international guests and tour buses.)

"Nice hotel"

4
22/05/2017

The hotel room was roomy and comfortable. One thing that we noticed was the flooring in the room. It was one piece linoleum-type and was not flat in a few places. The breakfast had choices from scrambled eggs to small muffins and items in between such as cold cereal and hard boiled eggs,etc. Unfortunately, my eggs were not warm throughout and the orange juice was not very good. They do offer plenty of seating.

"Very friendly and nice hotel"

5
22/05/2017

The hotel is very close to Antelope Canyon and Horseshoe Bend. It's clean and nice, the staffs are very friendly. The breakfast is excellent, the staffs, Kendra, Falene, Marielu, Eljan are very helpful and friendly.

"Good Value and great area to stop off"

4
22/05/2017

The location was brilliant, easy drive to Upper and lower Antelope canyons, Horseshoe bend, Lake Powell point for boat tours and Lake Powell Dam. Our favourite was Lower Antelope Canyon, highly recommended. The hotel was as expected, friendly staff, clean and spacious rooms, only downside was slow wifi and queue's for breakfast. But breakfast was included which is a bonus over most of the places we stayed. Overall - I would happily stay here again.

"Great stay"

5
18/05/2017

To address some of the negatives I've been reading: the reason they don't have carpet in the bedrooms is because of all the red dust we drag in from outside. I much prefer the hard floors that can be mopped clean vs a dirty carpet. They have extra deep sinks which is awesome if you need to rinse any clothes out. A quick roll in a bath towel and then you can hang on the retractable line in the shower or on the bar below the sink. I used the wi-if every night. It's not lightening fast but workable. You can always use the data plan on your cell phone if you quicker service. Breakfast was great. Filene did a wonderful job of seating everyone as quickly as possible. If you don't like to wait be there by 6:30. Overall, this is a great hotel. I recommend it!

"Motorcycle trip through the area....."

4
18/05/2017

Stayed here two nights during our exploration on the bike. The front desk staff was pleasant, the breakfast staff was very nice and helpful, the pool was nice enough, the rooms are fairly standard but nice, the wi fi is pathetic and very frustrating, but the overall stay was nice. Great location to walk to restaurants and bars.

"Ok but..."

4
17/05/2017

We did stay two days at the Best Western Lake Powell across the street but was not available for the extra day on our return. The hotel was ok but I did prefer the one with the lake view. The room was clean, decent breakfast. If I needed to stay here again, I will do it is the other hotel is not available. Otherwise the Lake Powell view will be my first choice

"Good value - great location"

5
17/05/2017

Good hotel and really enjoyed Page, loads to do. Glen Canyon Dam, Upper Antelope Canyon, Horseshoe Bend, Lake Powell all brilliant but highlight was Lower Antelope Canyon. Hotel was above my expectations and reasonably priced, especially as it included breakfast.

"NOT "best" and NOT "plus""

3
14/05/2017

These are franchised hotels and maybe they vary from place to place but they have some way to go to qualify for best or plus, and the inappropriate usage of these words reminds me of the example of an oxymoron - military intelligence. For balance let me say that the room was very nice and the location is handy for antelope canyon, lake Powell, horseshoe bend and glen canyon dam. The price was also reasonable. However the WiFi was rubbish and not secure so my android phone and tablets advised not to use because it wasn't private. The lady at the reception told us that all of Page suffered from poor WiFi but we ate out twice and the WiFi was fine. The reception area was too small for a hotel of this size and it is not a good sign when they have those barriers up which make you slalom as you advance to the desk. The barriers were well deployed when the solitary girl behind the desk took 20 minutes to clear a backlog of arrivals and NO it wasn't a coach party. They advised you not to take breakfast between 8 and 9 because you might end up queueing. So day 1 we went down just before 7.30 and had to queue. Day 2 we went down at 7 and still had to queue. The simple truth is the reception and breakfast areas are not big enough.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Michael T: Thank you for your feedback. We regret our hotel was not a good stay for you. Our staff works extremely hard to deliver an excellent stay for our everyday guests. We are sorry we were not able to meet our goal with your stay. We wish you a very pleasant journey. Thank you.

"Nice Place to Stay in Page, AZ"

5
11/05/2017

Overall this hotel is a nice to place to stay after a day full of activities in the Lake Powell and Page area. There are many restaurants that are conveniently located in the area. The lines can be long at the breakfast service, but there are a numerous breakfast items offered and the staff is helpful.

"Best hotel of our roadtrip"

5
11/05/2017

This hotel was the best hotel of our USA roadtrip. The rooms were large and clean. The breakfast was very good: they had all the usual stuff and even an automatic pancakemachine with delicious toppings. And great service at breakfast by Bernita, Bill, Marielle en Elija! Thank you!

"Antelope Canyon"

4
09/05/2017

I was satisfied with the hotel. It served its purpose and the room was clean and staff was friendly, pleasant and helpful. The internet was slow but that's more of an area issue than a hotel issue. The breakfast was nice to have to start off our day since we did a lot of hiking. The location was great because it was in close proximity to everything.

"Great Choice of Staying"

5
08/05/2017

Overall, it's a great stay for the money. The breakfast was excellent, However, we were offered a down stairs easy access room. The ONLY thing that was lacking was the handle bar in the bath room tube. Which is a necessary item for the older and handicapped people.

"Nice place!"

4
06/05/2017

We really liked this place -- attractive, clean, well located (though Page is so small that pretty much everything is well located!). The free breakfast was particularly good, with a little bar of salsa, green onions, cheese and sour cream to put on your eggs or potatoes (in addition to all the other standard breakfast stuff that you'd expect). The room had a huge TV and comfy beds, and the soaps/toiletries smelled good enough that I actually took them with me, which I rarely do! The only minus was the free Wi-Fi, which really didn't work at all. The hotel had a warning about this at the front desk, pointing out that Page as a whole simply doesn't have good internet because it's surrounded by federal and Navajo lands, and therefore doesn't have high-speed cable or fiber-optic technology or whatever you'd need to have internet that actually works. We pretty much couldn't get online at all. Otherwise it was a very nice stay at a reasonable price.

"Great service, great hotel!"

5
02/05/2017

I love best western! Never let's me down! The front desk agent was lovely and she offered us an upgrade and I'm so glad we took it! Room was clean and loved the Keurig coffee in the room! Breakfast was what I expected, just your normal complimentary breakfast. Went to visit horseshoe bend and spent the night in page. What a great trip we had!

"find another place to stay"

2
30/04/2017

I would not stay here again, the way they treat folks needs a lot of work especially for the price they charge. Left wishing we stayed else where. There are Plenty of other places to stay in Page AZ with more on the way.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear CraigmX5992GG: Thank you for your stay with us. I apologize you did not have a good stay at our hotel. Aside from the price you paid, it was not clear what specifics you had with the hotel service or facilities. I am sorry you did not like the price you paid. During off season, the room rates are lower. We hope you will come back and stay with us at that time. Thank you.

"Quick Stop in Page"

4
30/04/2017

This is our go to property when traveling through Arizona. We like the location and its proximity to restaurants. It has a friendly staff and warm complimentary breakfast with pancakes, sausage, scrambled eggs, etc. Be sure to wait for the host to seat you. We didn't realize there was one, and it was a little embarrassing to be sent back to wait for a table

"Great hotel and right price"

5
30/04/2017

Complementary breakfast is great and the hotel is really clean. The price is correct for the location. The staff was very friendly and thoughtful. I would recommend this hotel for families or singles.

"Nice hotel. Hot tub. Great free breakfast. Friendly staff."

4
29/04/2017

Nice hotel, friendly front desk staff. Stayed for one night. We checked in early, around 3.00 pm and enjoyed the hot tub. Once we realized that our room was next to the exercise room, and heard the thumping from the treadmill, we asked to be moved to another room. Even though they were busy and it looked like the hotel was pretty full, they found another room 3 doors down. We were able to move our stuff quickly into the new room. The breakfast in the morning was great. There was a crowd at 6.00 am, but everyone managed to get what they needed quickly and there were enough tables for everyone. The hotel and our room were clean and comfortable. There were no great views from this hotel, but we were there only one night.

"Page, Arizona over Easter weekend"

4
22/04/2017

My main purpose this trip was to explore the slot canyon area known as Lower Antelope Canyon. Easter weekend seemed perfect since it was not too hot during the daytime hours to be tracking about in the desert. They were spectacular!! What a amazing colors, shadow-light play and sandstone sculpting! Lake Powell was nearby which afforded a pleasant counterpoint to my desert experience. Boat touring is a wonderful way to see the irregular lake shore, beaches, and colorful cliffs. There was an inspirational Easter Sunrise Service on the shores of Lake Powell; it was the 25th year for this annual event sponsored by local churches. That capped off an extraordinary weekend stay in Page, Arizona near the Utah border.

"Worth your money"

5
18/04/2017

Our stay here was nice and comfortable. The rooms were clean and had a nice modern touch. I was pleasantly surprised how affordable the room was and the amenities that were included. They serve hot breakfast which was a nice touch to our stay. We planned to do a lower antelope canyon tour so the breakfast was a nice start to our day. They have a wide selection of hot and cold breakfast items. One thing I do recommend, try not to go between 8-8:30 since seating will be limited and may have to wait. There was a nice gentleman taking down our info and seating us when a table became available. I love the convenience and location of this hotel, I definitely recommend to stay here.

"Comfortable and very good value property in Page"

4
17/04/2017

We recently stayed at the Best Western Plus on Lake Powell Blvd. to be a comfortable and good value for money property in Page, Arizona. Note: There are two Best Western properties almost right next to each other. The BW View of Lake Powell property is next to this BW Plus hotel. Reservation was made on booking.com, hotel confirmations were sent almost immediately, check-in was smooth and quick. Front desk expectedly polite. Lobby area a bit nicer than we expect of BW properties. Outdoor swimming pool was still closed for the season but the hot tub was open. Our room was well decorated, spacious and comfortable. Modern and nice furnishing, expected amenities - TV, A/C, fridge, microwave, coffee & tea maker. Room came with lots of luggage space, bathroom with fully working fixtures and toiletries. Free breakfast on the ground floor was ok. Expected continental style food and drinks options. One thing to keep in mind is that the hotel has a lot of guests but not so many tables so they manage a queue system for breakfast seating. They recommend early arrival before 7am or after 9am if you want to be seated immediately. Only negative during our stay was the very slow internet service. Front desk did inform of this problem upon our arrival. This was appreciated. Overall, we found this BW Plus to be a nice hotel experience and one of the best value for money properties we stayed at during our two week holiday. We'd happily return to the Best Western Plus in Page, Arizona.

"Very good hotel. Recommended"

4
15/04/2017

It is a very good hotel. Cleaness, room are good. There is complimentary breakfast and food quality was good as well. The only thing was the long line to wait for the seating for breakfast. Overall, I recommend it

"Great for the price- good location"

4
15/04/2017

Front desk clerks were very nice and accommodating. Room was nice, clean and comfortable. Location was great for our visits to Lake Powell and Antelope Canyon. My only complaint was the internet service or lack thereof.

"Comfortable. Clean and great Breakfast"

5
14/04/2017

Very friendly helpful staff. Great location to visit Lake Powell and Antelope canyon. Very clean and attractive. Comfortable room and bathroom. Would definitively stay at this hotel again. The Page area is great to do boat trip on Lake Powell, and go on Colorado River, on other sside of the damn.

"Highly resommended"

5
28/11/2016

Probably the best Best Western hotel we've ever stayed. Pleasant surprise in the remote area of Arizona. Nice building. Public spaces decorated in some artistic level. Efficient and helpful staff. Better than average breakfast. Heated big pool, a perfect place to relax after day trips, and evenings were not so warm in November. Great vistas around the hotel. Only the wi fi was poor, but it looks like it was the problem of the whole Page area. Highly recommended.

"Value for money"

4
24/11/2016

Best Western Plus is inexpensive, clean, & comfortable for an overnight stay. Breakfast is substantial but you might have to wait if you show up after 7. Hotel is centrally located near restaurants like Big John BBQ & supermarket.

"Decent hotel, with small concern about cleanliness"

3
24/11/2016

Stayed here one night in November 2016. When we arrived, we noticed some long black hairs in the bathroom (I am blond, and my husband almost bald, so they weren't ours) -- I let the front desk know, and they sent someone to clean the bathroom. The room itself was well-appointed and nicely decorated. The free buffet breakfast was fine.

"Very Nice Hotel"

5
23/11/2016

Great place to stay! A lot of amenities on your door step, free hot drinks 24/7 highly recommend this place, staff friendly, free wifi and breakfast as well as parking. Rooms are comfy with 2 big beds, guests can use the business centre for free and printer

"Won't sleep well here"

3
22/11/2016

I have stayed in many Best Westerns and this was by far the most disappointing. Newly renovated it looked really nice but you can tell that time/quality was not put into the place. We had a 2 queen bedroom suite, room 205. Pros: clean lobby. Spacious room. Fridge. The dining area was nice and clean too. Friendly staff. Location is great - 12 min drive to lower antelope canyon, walking distance to restaurants, Safeway (Starbucks within). No problem with hot water for showers, and there was a double shower head that provides good water pressure. Many outlets easily accessible. Cons: noisy! We were on the 2nd floor and could hear everything upstairs and in the hallway - running, stomping, things slamming on and falling on the floor. Our view overlooked the garbage so when the truck came by early in the morning you could hear all the beeping and noise from this too. The beds were the WORST! Even my kids, who can typically fall asleep on anything, couldn't get comfortable. All of our bodies ached, we were tired... and this really affected our trip. Wifi was terrrible. No safe within the room. Towels felt like sandpaper. The laminate floors were not level and were bubbling up. We lost power on one side of the wall in our room the second day but I didn't bother calling it in. We had enough lights and outlets on the other wall. Sofa was uncomfortable too.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Meeyoung: Thank you for your stay with us. We are happy to hear you are happy with your stay and our décor. I do apologize for the area wide slow Internet. Page is in a remote area and fiber optics line is not yet available, so during peak usage hours, it is slow for all in town. Thank you for your comments.

"Good spot for a short stop!"

4
21/11/2016

Despite of messy check in (flood in the basement), we finally had our room ready at 6pm and enjoyed our one night stay. Staff was not super friendly... The room is standard and I still think that sinks installed in the corridor of the room is a strange idea ! Good breakfast with a large choice of food but get ready to wait if you arrive at 7:30am- 8:30am. The hotel is located In the center of Page (nothing to see there). There are few restaurants in the area (Big John's Texas BBQ is awesome) and you are not far away from the marina if you want to enjoy the lake Powell by boat. The nice small swimming pool is a plus. Good for a short stop in your western trip but can be expensive during summer!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Flo2lux: Thank you for your stay with us. We appreciate your feedback. Our sink vanity is installed outside the bathroom because it allows families to get ready quicker in the mornings without the sink being in the same room as the shower/toilet. We appreciate your question. If you have other questions, please email hotel at [email protected] Thank you.

"Excellent customer service!"

4
20/11/2016

The hotel is very nice. The lobby was very warm and inviting. The check in staff was extremely friendly and very helpful. The room is so spacious. The sink is outside of the bathroom and the first thing you see when you walk into the room. The room has planks and not carpet. There is a huge mirror on the other side of the sink that opens up to a closet with two suitcase caddies, an iron, and an ironing board. On the other side of the mirror, was a table with two chairs and a Keurig machine with a nice selection of drinks. The tv cabinet holds a refrigerator and a two-drawer dresser. There is lounge chair and a divan. The room also has a nice sized table that is used for an office area. There are plenty of outlets in the room for charging electronics. The beds are softer than we are accustomed to but comfortable. Some in our party complained about the smaller square pillows, but the pillows were acceptable to everyone else. The reason why I did not give the hotel a 5 is because the wifi is absolutely horrid and the noise was annoying at times. We kept getting kicked off websites. If it were not for the fact that there is only 3G available with AT&T in Page, I probably would have skipped the wifi. Verizon is excellent with LTE. We could hear kids running up and down the hall above us. We could also hear the people above us getting ready in the morning. Luckily we were getting up at the same time. Otherwise, I would have been quite upset. The breakfast was excellent. There were scrambled and hard boiled eggs. They served sausage and potatoes. There was a wide variety of yogurt and cereals. There is even a pancake bar, full-service. You can get any breakfast drink you can think of. There was every breakfast condiment necessary to enjoy your meal. Fair warning. You may not sit down to a table without checking in with the person at the entrance to the breakfast area. Overall, I would return. As I have a device with Verizon, the wifi is not an issue. The location is so nice. We were able to get around Page easily.

"Wish we had taken TA's advice and NOT booked a 1st floor room...."

4
19/11/2016

The receptionists were wonderful, the property is well maintained for the most part HOWEVER we have to agree with some other contributors that while the "wood" floor seems nice (there are some problems with them coming apart because they weren't installed properly to begin with) it created problems with the insulation between floors with no carpet. The sounds radiated downward and it sounded like a HURD of Elephants were preforming above us OR a child that had NOT been disaplined NOT to STOMP, RUN and JUMP on beds!! The showers were WONDERFUL, breakfast was GREAT and we were happy to have the availability of a "business"center to be able to type a letter!

"Price too good to be true?"

5
19/11/2016

We were looking for a good value for one night after a last-minute decision to tour Rainbow Bridge. A hand full of hotels was revealed after a quick look at online reviews, including Best Western Plus. But Best Western was significantly less expensive. Too good to be true? I was slightly surprised. It was true. This is a very pleasant, clean, and modern establishment. The rooms well appointed. The complementary breakfast generous. This will be our choice whenever we stay in Page.

"Good sleeping, bad internet"

4
16/11/2016

I spent here two nights and it was good choice. Beds was OK, room clean and good service. The only thing that was bad was internet speed adding so there was no AT&T mobile coverage in Page You can imagine how I as a tourist was been disconnected from other friends. Pool was also an asset as my mate said :)

"Nice place to stay in Page"

4
16/11/2016

We stayed here for two nights, after driving from the Moku Dugway, Valley of the Gods, and Monument Valley, to see Horseshoe Bend, lower Antelope Canyon, and Lake Powell near Page. Very pleased with the hotel, room, breakfast, and parking. It was booked up when we were there in May; due to the large number of British and Chinese tourists, we did have to wait a little to get into breakfast, but it wasn't really a problem. Most of them didn't have cars, so we didn't have much problem parking. The A/C was great, of couse, which is essential for Arizona in the summer. There were a number of cheaper hotels in Page, but it was worth it to pay a little more for a much nicer hotel. I would stay here again.

"Perfect for the Night"

5
14/11/2016

I took a quick road trip from Colorado to Arizona. We made many stops along the way- a 12 hour drive in total. When we arrived, we were exhausted! The receptionists were extremely nice & helpful. When we got to the room, I was impressed at how nice it was! We purchased the room on Expedia and were on a cheap budget for this day trip. It was perfect for a one night stay, clean and comfortable. The location is very convenient. It's located near restaurants and most importantly, Antelope Canyon and Horseshoe Bend, which were our main destinations.

"An excellent choice in Page"

5
14/11/2016

Very clean and comfortable hotel, with new rooms and firm beds. The position is within walking distance of downtown Page, with several dining options available. The rooms don't have wall-to-wall carpeting, which is a plus in my opinion, because of the difficulty of cleaning it well (I don't know why so many hotels insist on it). Good breakfast buffet. The personnel at the front desk is maybe not up to Best Western's standards of politeness, but in general I had a very pleasant stay, and I'd go back if I could.

"Admin is so bad and customer service so awful I cancelled the booking!"

1
14/11/2016

I booked this hotel some months earlier and along the way my credit card was cloned by someone. Having already charged my card once, when I sent them the details of the new card they charged that one too. Eventually got all of my money back but not before I received two of the tersest, rudest e-mails that I have ever received from someone in an (allegedly) service industry. Cancelled the booking and stayed at the Hampton Inns down the road.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Ron D: Thank you for your comments, but our hotel has checked our record and we have no record of your stay at our hotel or any record of any guest who had reported incident similar to yours. We believe you gave your account to the wrong hotel.

"Good, Location and Breakfast"

4
13/11/2016

Nice hotel, good warm pool and hot tub. Well located for viewing Lake Powell and Horseshoe bend just 5-10 minutes drive away. Close to lots of restaurants. The one bad thing was a fire alarm in the middle of the night - obviously unavoidable but I felt they didn't have enough staff around to handle the situation properly. No-one volunteered information at any stage, and we'd been outside for about 45 minutes before a staff member handed out blankets to children/elderly people, who could have used more looking after! I understand not having many people working at 2am, but there do need to be enough to handle emergencies. Anyway, great place to stay as long as nothing goes wrong, most won't have that experience.

"A Bit Disappointed"

3
10/11/2016

Our room was to have a view of the lake. We did get a bit of a side view of the lake, but not what we were expecting. There was a bush in front of our window. Our room was just off the lobby and was quite noisy. I like solid surface floors in hotel rooms rather than carpeting as I feel they can be kept cleaner. However, my socks got dirty walking on the floor in our room so I doubt it had been scrubbed for a while. The beds were comfortable and clean. We were warned by hotel staff at check in that internet access is a problem in Page. We found access to the internet impossible from our room. If we did manage to connect, we were bumped off within a matter of seconds. Breakfast was large with a broader selection than you find at most hotels.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear konstanzj: Thank you for your recent stay at our hotel. I have noted your feedback. I will share them with housekeeping so they can improve. If you have other questions, please contact hotel at [email protected] Thank you.

"Best included breakfast of our holiday."

4
06/11/2016

We stayed at Page for two nights as part of our tour of American National parks. It was well located between Monument Valley and Bryce Canyon with the added interest of the close proximity of the dam at Lake Powell. The hotel had the typically good standard you expect at Best Western Plus but the breakfast was the best we experienced of any included in the price of the hotel. The three ladies who ran the breakfast service were pleasant and efficient and provided a good range of hot and cold foods in good surroundings.

"Good and functional"

3
06/11/2016

In a quiet town like Page, I think Best Western is 1 of the few hotel chains around. We chose to stay at Best Western because it is able to deliver consistency everywhere we go. Not the best, but no rude surprises. Room: clean and big. But there was a damp smell at the area which we walked in. Lighting is florescent white and we didn't like it. Almost every guest chose to eat breakfast downstairs so be there early or be prepared to line up. The best thing is that this hotel has a coin laundry and we were able to do our laundry since we were halfway through our holiday. Tip: if you get a room in the basement, ask for a change. The room window faces the car park at ground level and you r forced to keep your blinds closed for privacy. Overall, I will still recommend anyone to stay at this hotel. Good and consistent

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Joseph_choy: Thank you for your recent stay with us. We are happy to hear you enjoyed our bountiful daily free Hot Breakfast buffet. Our hotel breakfast is quite popular, so it does get busy during tourist season. We recommend our guests to either eat earlier or later to avoid the peak breakfast hours should they are in a hurry and want to avoid the breakfast crowd. Thank you for your stay with us.

"Plus, plus."

5
03/11/2016

This hotel is a gem in the BW chain of hotels. A bright, modern entrance greets you & it feels fresh & clean. The staff are very courteous & hard working in all areas of the property. We enjoyed the Page area so much we stayed an extra night!

"Best Western and NOT the Best Western PLUS next door..."

4
03/11/2016

A caveat...this review is for the Best Western off the main road and NOT the Best Western Plus which is right next door (confusing even to us...the PLUS is next to the Butterfield's restaurant and the Best Western reviewed here is 100 feet across the street from the restaurant; not sure if everything written here applies to the PLUS or if the two hotels are similar...sorry for the mixup). We were driving to Seodna (about 10 hours from Salt Lake) so decided to break up the trip here midway. Nice accommodations and not busy as many reviewers wrote so perhaps we were fortunate (had no wait at breakfast either). The room was clean and the bed comfortable but near the pool so we kept the windows closed due to the noise (lots of yakking in the hottub but everything closes at 10 PM); the room has a fridge which helped keep out items nice and chilled but the flooring is an inexpensive Pergo-like product that wasn't exactly smooth, even curling in spots. But hey, for $91 out the door, it suited us fine. So to the details...look at this place as we did, a place to rest and have a break and not your final destination stop. It's simple and clean and the staff are friendly but this is not a Westin and besides, you're paying a fraction of the cost so keep that in mind. The pictures show the room which is larger than many in Vegas, and the free morning breakfast includes hot sausages, pancakes, scrambled and boiled eggs and more! And you can go back for more so you're really full before your next long drive (they do have people from the street attempt to nab a free breakfast so you do have to wait a bit while they screen for your room and such before being seated). The sunsets are spectacular and touring the dam is so close that you can sneak it in before moving on if you wish to. Golf course is also just across the street if you want to attempt a few holes (we just walked part of the course to get views of the setting sun). Dinner, well, that's a bit tougher...options are few if you want someplace nicer and I should say that is quotes for although you'll be paying $36 for a 6-oz. steak, you won't feel like it was worth it. Other guests told us that the Texas BBQ nearby was cheaper and had good food in a Denny's-like atmosphere (Denny's is also down the hill if you don't want to chance anything). If you're driving then your options increase but we were tired of driving so I'm just giving you what we encountered within walking distance of the hotel (an interactive map is just inside the breakfast area of the hotel so you can get a better idea of distances). We scanned a few places and decided on the nearby Butterfield's across the street and for a steak dinner (dried up rolls, $10 salad, $36 filet, a beer and a glass of wine = $67)...perhaps look elsewhere. The atmosphere was that of eating in a Wyoming bar back in 1978 and made us glad that we were simply passing through. If you can hold out, go simple and wait for breakfast which was simple, hot and satisfying (coffee maker, with plenty of coffee, is in your room). All in all, no need to grumble here...we got a good sleep and found the bed comfortable and the black-out curtains a pleasant discovery. The shower had two heads on it, a first (guess water usage isn't a problem here in the desert). Close to the main road so in no time we were back on our drive, easy in and easy out...and likely, we'd stay here again because they accommodated us when everywhere else was full...nice.

"OK for the price"

4
02/11/2016

This wasn't the best BW we stayed at. It was clean. Staff nice. Probably the best breakfast room we had on our several week trip. The bed was just ok. Location was good. Our room was far from the elevator. Long halls. Probably would select another hotel if we came back for the price we paid.

"Best Western"

4
01/11/2016

As always, Best Western's are great properties. Was a little disappointed in the location of the room. But not that big of deal. The breakfast was one of the best I've ever had for a free breakfast. They even have someone to seat you. Didn't get to sit where I wanted but, just me being a brat.

"good stay"

4
31/10/2016

rooms are spacious, clean and comfortable. Spacious and clean bathrooms too. Free parking around the hotel and plenty of restaurants nearby. The free breakfast is so-so as is the staff. The wifi is horrific. They mention this at reception, blaming the town of Page for the low speed but our devices lost wifi connection fully every few minutes making it almost impossible to even check emails, let alone check sites like Instagram for instance. Not sure if only the town is to blame for this one since internet worked perfectly at a McDonalds just down the road where we stopped for a toilet break.

"Great place"

4
29/10/2016

Check in was quick and pleasant. Room had been newly renovated which made this older hotel a needed make over. Bed and furnishings were good, bathroom clean and I couldn't get my wife out of the shower! Wow, I want this at home, was her comment. The hot breakfast was hot and more than adequate, would have cost u $10 in a restaurant. Price was a steal of a deal, no wander it was plugged solid when I wanted to stay another night.

"Beautiful town but not Best Western."

3
27/10/2016

I stayed here in august 2015 for 2 nights. Positive: good breakfast, proximity to Lake Powell and large rooms. Negative: inefficient and inadequate staff (with any question, the answer was "I don't konw").

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Margherita B: Thank you for your stay with us. I'm glad you enjoyed our beautiful town and surrounding area as well as the great breakfast offered at our hotel. I do apologize for your experience with the desk staff. I will be sure to share your comments with them, so they may improve. Thank you.

"Almost worth the price"

4
26/10/2016

I'm biased: I tend to choose Best Western because their standards are high yet they have some individuality. We booked here on hotels.com; at the last minute we wanted another night. The price was more than double. We managed half the rate at booking.com. The front desk staff was wonderful combining the two reservations. The rooms look lovely and are well appointed. The breakfast buffet was better than most. But... for a stated price of $230 for a room, there was lot that just didn't hang together. Internet was out. Microwave was missing. Design flaws were rampant. Parking lot was closed for re-sealing during the day. If we were paying full price, we would not have been pleased. Still a quality hotel, just at a lower price.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear HouMSW: Thank you for your feedback. I am happy to hear you were able to take advantage of our various online discount offerings. We do offer great discounts throughout the year. You can find all of our lowest online discounts on bestwestern.com. Your stay with us was at the end of our travel season, which was why the hotel parking lot was being resealed. We do apologize for the inconvenience, but the hotel must find time to maintain our high standard of quality. Thank you.

"Could be better"

4
26/10/2016

For a Best Western this place was a bit of a let down. A little dirty, lights not working and a jaded decor. Also part of the bed was sticking out which could have given someone a nasty cut on the leg. Breakfast was good and plenty of it although seating can be a premium at times.

"Excellent!"

5
26/10/2016

Better than we expected! We got a very good rate for this hotel through Booking.com and had an amazing experience! The breakfast is one of the best we ever had and the room was very comfortable. It is also very well located.

"A very good hotel for numerous reasons."

4
23/10/2016

We stayed here whilst on a road trip, travelling between the Grand Canyon and Monument Valley. It provides ample free parking. A modern hotel which is bright in appearance and with the exception of a bar, provides everything the traveller might need. i.e. spacious rooms, comfortable beds and bedding, terrific shower in a bright airy bathroom and I must say, one of the best breakfasts I have had in a U.S.A. hotel, marvellous. The Staff were very helpful at registration, but at breakfast a member of staff even offered to go round the buffet with me as I walk with the assistance of a cane! Alas I didn't have time to use the outdoor pool but it did look lovely. I would certainly recommend this hotel to anyone thinking of venturing within the vicinity of Page. It is near to Lake Powell, Horseshoe Bend, Grand Canyon North & South Rims, Monument Valley and 4 Corners, therefore a great point of access.

"An 'okay' experience, nothing to rave about"

4
22/10/2016

Be careful - there is another Best Western right next to this one, you may do as we did and attempt check in at the wrong one. The rooms are fine, clean, basic. Main issue was noise heard from neighbouring rooms and upstairs rooms. Sound proofing non existent. Brekky included in room rate which was nice.

"Nice, clean rooms, but a few issues"

3
21/10/2016

My wife and I stayed here during a recent trip for the Lake Powell half marathon. The room was very clean and nice, and for the price was what I would expect. One complaint, however, was that the shower ran out of hot water, which I would never expect to happen in a hotel. My other complaint was with the staff at the free breakfast. We stopped to eat immediately after our race, and because I was unsure of my room number they were somewhat rude about looking me up by name. We also had a member of the housekeeping staff enter without knocking, which could be potentially very bad. Finally, when we got into our room there was a housekeeping key that had been left. I returned this to the front desk, but found it a bit disturbing, since it can open every room in the hotel.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Kyle B: Thank you for your stay with us. We appreciate your feedback. I have noted your comments and will share them with the housekeeping staff at our next meeting, so we can all improve. I do apologize for any inconveniences and disturbances you may have had. We appreciate your feedback.

"Excellent experience for entire group."

5
20/10/2016

Excellent hotel, exceptionally clean, competent and efficient staff. Room was very comfortable, breakfast was very good too. The only thing I did not care for was being assigned a seat for breakfast. I prefer to choose my own table, not be assigned a table like an elementary school student.

"Quiet and clean"

4
19/10/2016

Stayed here with a few friends. Although our reservations were messed up the front desk clerk did everything to correct the issue. They include breakfast for registered guest. Walking distance to multiple restaurants. Super quiet and safe!

"Good for the price"

3
19/10/2016

I stayed one night with my family after camping for several days in Bryce and Zion. When we arrived,my mom was itching to take a shower but the hot water was not working. I called the front desk and they said maintenance should have it working in 30 min. Unfortunately it took close to 2 hours but thankfully it did come back on. The rooms look like they have been remodeled recently however the vinyl flooring is already bubbling up and furniture is showing lots of signs of wear and damage. Aside from that, for about $90/night including breakfast, it's still a pretty good deal.

"Nice enough"

4
19/10/2016

Decent hotel for a night's stay. Weird that there were no rugs... And a window above toilet made the room bright at night. Not good. Breakfast was decent. Bed was comfy. view was non existant. But it did the job for a visit to Page

"Friendly, clean, awesome stay in Page, Best Western AZ"

5
19/10/2016

We had booked hotel for the 1/2 marathon that was being help in Page. The hotel was clean, the staff friendly and felt almost at home. Nice touches with a Keurig machine. The breakfast staff were great. Breakfast finishes at 10am, due to the start of my race I was unable to eat breakfast - walked back into the hotel at about 10:15am, the breakfast crew although had put everything away got out a majority of breakfast items for us runners, with coffee and orange juice. How awesome was that, we and other runners were very grateful. I would definitely recommend and stay here again. View were also spectacular from our room. Great heated pool, can't fault anything.

"One of the better hotels in Page"

4
18/10/2016

We booked this hotel for Page part of our trip. We arrived before the check-in time but the reception clerk found us a room. Check-in a bit slow, due to a high number of guests. We were also charged a "resort fee", which was a surprise cause it's not a resort and not mentioned while booking. It's well situated to visit Horse Shoe Bend, Antelope Canyon, Lake Powell. Breakfast buffet was excellent :plenty of hot and cold dishes, fruits and good coffee. Also, you find many restaurants within 2-3 blocks of walking. Nice big outdoor pool. Parking could be very crowded, but there are plenty of place in the back. Room was clean, mattresses firm and a assortment of pillows for all tastes. Wi-fi at times slow and TV didn't work properly. Still, the price was reasonable, stay pleasant. Recommended.

"Nice Place to Stay"

5
18/10/2016

I reserved a suite with 2 queen beds. The rooms were huge. The main room consisted of a small kitchen (microwave, fridge), a small dining table, and a sofa with a big screen TV, and a hidden closet behind the mirror. The bedroom had 2 beds, a big dresser, and a large screen TV. I traveled solo but this would be good for a family of four or five. The room was clean and I enjoyed my stay here. The hotel is surrounded by a lot of stores and restaurants within walking distance and is 10 mins. or so from the Antelope Canyons and Horseshoe Bend. FYI - The wifi in the town as a whole is very slow. My room was in the basement but my windows opened to the parking lot. I had to put a paper clip on the curtains because they did not close completely.

"Surprised!"

5
18/10/2016

This was the first time in many years that we stayed at a Best Western but due to availability in Page AZ, we thought we would try it. Very nice hotel, great room, fantastic free breakfast, and lovely pool. Perfect location.

"Excellent Stay"

5
18/10/2016

The Best Western is a modern, well maintained hotel in central Page. The price of $82 was a real bargain. Our room was large, well furnished and very clean. The included breakfast was great with eggs, meat, rolls, cereal and fruit. All the staff were very friendly and helpful. Definitely recommend for anyone visiting Page.

"Super Hotel"

5
18/10/2016

Great breakfast with lots of choices. Comfortable bed and room. Two shower heads with great water pressure. I would definitely stay in this hotel again. I used my points and was pleased with the number, considering the great amenities of this hotel.

"Visit to Page"

4
18/10/2016

This was a good base to explore the surrounding area, Horse Shoe Bend and rafting on the Colorado River. After and active day it was a pleasure to come back to clean and comfortable accommodation. Had to use their self serve laundry as well which proved to be excellent.

"Big disappointment!"

2
16/10/2016

We have been travelling for 3 weeks and looking forward to our 4 night stay in Page. What a big let down. We had a couple of issues when we arrived which were promptly sorted, ie no ironing board and fridge not working. However the worse was to come....the walls were so thin we found ourselves whispering so as not to disturb neighbouring guests - a shame other guests were not so considerate..... definitely not conducive to a relaxing stay.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Littleplumb: Thank you for your feedback. I apologize for your inconvenience. I will follow up with housekeeping manager, so the problem can be corrected. Thank you again.

"Good Best Western Hotel in Page near Lake Powell"

4
15/10/2016

The Best Western Hotel at Lake Powell is really a "Plus" hotel. We stayed there for one night during our round trip along Grand Canyon and US west coast and had a really good time. The hotel was new, good designed in a modern style with enough space for a couple and their luggage :-) We had a room on ground level on the backside of the hotel. Our car was parked on hotel parking lot - for free - and the breakfast was totally okay. They had a small buffet with a good variety of food, drinks and juices. If you want to explore the area around Antelope Canyon, Lake Powell and Horse Shoe Bend we really can recommend this hotel.

"Very clean but a couple issues"

4
15/10/2016

I rated this hotel 4/5 because I've stayed in other hotels in Page that are a lot older and not nearly as nice. This hotel is newer and clean. Breakfast was awesome!!! They also worked with me when I needed to change my reservation that I had made with a 3rd party website so I really appreciated that. My only complaints are- we could hear someone snoring all night in the room next to us and people in the hallway. Walls are very thin! The other is there wasn't any hot water for a shower in the morning. My husband and I had just run the Lake Powell 1/2 marathon and were looking forward to a nice warm shower after running such a long distance. Other than those 2 issues, we had a great stay! Staff was very friendly!

"Good for a one night stopover, but nothing more"

3
14/10/2016

+ Room; large, comfortable beds, big TV, clean. + Receptionist; polite, friendly and helpful. - View; straight on to the adjacent grubby roof. - Noise; very noisy from room above, could hear every footstep.

"Five Plus"

5
13/10/2016

This hotel is absolutely amazing. Very friendly staff. The room was huge with full size refrigerator and stove. King size bed and queen bed. Included breakfast had buffet of hot and cold selections. Best breakfast ever at a chain hotel. If you enjoy hotel breakfasts that are free, this is the place to stay. Wifi was ok but could have been better. Highly recommend this hotel.

"Very disappointing customer service"

2
12/10/2016

Booked King Suite, given standard King room with disabled access As bathroom a third of size of room the room was very cramped Complained to reception who were very offhand and unhelpful After numerous visits to reception they eventually agreed to reduce nightly rate as we were not in room we had paid for I asked to speak to manager but was told she would not be available on either days Bathroom was dirty and did not improve after reporting it No mattress cover on bed and cups, bin liner and coffee not replenished for second day Our stay here was the worst in our 3 days of touring parks and canyons

"Great for a couple of nights. Large rooms."

4
12/10/2016

Tea/Coffee facilities in room (bring own teabags if coming from Europe-mainly herbal bags served in US!). A little noisy, so bring ear-plugs. Town of Page is lovely-enjoy! Buy your beer locally and use ice-bucket in your room. Much cheaper than hotel. Enjoy

"The first but not the last time at a Best Western Plus"

4
12/10/2016

The hotel was much better than we had expected and was a bargain in a very expensive touristy area. Definitely worth staying here when doing a tour to Antelope Canyon and a boat ride on Lake Powell. The breakfast was the best of the chain motels we have stayed at.

"Bed cleanliness need some improvements"

3
10/10/2016

Me and my wife were there to spend a night, before you going to the horseshoe bend. As it was a last time place to go before finishing our vacation, we paid almost $200 for a night, then we were expecting to have a clean room (at least). However, when we got at our room we noticed that the cover of one of the 2 beds that our room had was dirty (with black spots on it). When we remove it, there were yellow spots in the bed sheet, we moved then to the second bed, but it wasn't clean either. There were yellow stain and human hair on it, which showed us that both beds weren't clean. Then, we called the front desk and at 10pm we were helping the employee that was sent to change our pillow cases and bed sheets. Definitely the cleanliness of the beds need an improvement!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear MarcosFdz: Thank you for your feedback. We regret your room experience at our hotel. After your incident, the housekeeper who cleaned your room was terminated and the Housekeeping Manager had elected to step down from her position. We thank you for your feedback. We hope the personnel changes will continue to improve our hotel cleanliness standards. Thank you.

"No Wifi"

3
09/10/2016

Our stay here was largely ok except there was no Wifi service during most of our 2 nights stay. There's a placard on the check in counter mentioning something about the lack of Wifi in the motel was due to the city of Page. Yet we received excellent Wifi service at restaurants and cafes outside the motel so it couldn't be the city's fault. At this age where Wifi is needed and offered almost everywhere, this is really not acceptable. The staff that services the breakfast room pancake area could be a little more friendly and helpful.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Chanyu1: Thank you for your feedback. I do apologize for the slow Internet service experienced. Indeed Page, Arizona does not have fiber optics line, so during peak usage hours in town, it is slow everywhere. Most likely, when you were using the Internet services at area restaurants/café, it was not during the peak usage hours at night. I do apologize for the inconveniences. Thank you.

"BED BUGS!!! BEWARE"

1
07/10/2016

Booked a room almost a month in advance $125/ night (with taxes). Last week, I checked into room # 22 with my wife & kid. The room had reasonably good amenities. However ten minutes into bed and my neck started iching. I immediatly checked the pillows; Bingo, I find this a creepy bed bug; a menance I always dread hotels. I immediatly called up the front desk informing the lady of bed bugs in the room. The lady apologized however she said she can't do much as that they did not have any other room where she can move us into. She called up few hotels around Lake Powell area and told me to book at hotel of my choice with my own money. The last minute rate for a even a 2.5 hotel was a minimum of $225. I was furious at the callous attitude of Best Western and the manner in which they left me and family stranded in the middle of the night. Even more annoying part was while I was packing things up, I got couple of calls on the room phone which never got answered when I picked up. I guess the reception was just trying to check if I had cleared the room. We absolute dread bed bugs because of the pain it could cause if we carried this into our home in Los Angeles. We spent an hour isolating all our exposed clothes and foorwear into separate bags. We used our kids baby wipes to sanitize our bags. Finally at 2 PM in the night, with all my bags I had to check out, drive 3 miles with my wife & son to another nearby hotel, pay through my nose for next 7 hours for a room. It's been almost a week and nobody from Best Western has even made a courtesy call. Horrible experience and worst customer service!!! Moreover, my wife and I had to spend so much time after returning from our sanitizing our car, bags & clothes and now we just hope that we don't find any of these creepy bugs in our home.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear AJSAS2006: I do apologize for your experience at our hotel. We take pest eradication very seriously. Bed bugs are brought into the hotel by people. Unfortunately, like most bugs, it is impossible for hoteliers to know when bugs are unknowingly brought into the hotel. Our hotel is contracted with a professional pest control company. We apologize for your experience. The room has since been treated by our pest control company.

"A diamond in Page"

5
05/10/2016

Very nice hotel. The room was large and the sink area was outside the bathroom which is a plus. Hardwood floors in rooms. Outside pool and hot tub area was nice. Breakfast area was monitored with a huge selection of foods. Very clean.

"Excellent stay"

5
03/10/2016

Enjoyed a very comfortable stay here. Smooth check in, room was available as requested. Room was large, quiet, and even had a slight view of Lake Powell - what a nice surprise! The morning breakfast buffet was better than average and the staff helps guests get seated and situated without the chaos that I've experienced at certain other hotels. I can't say anything bad about my visit here. I'm pleased to rate it 5 star.

"Pleased but front desk staff could be more welcoming"

4
02/10/2016

I booked this for 1 night for about $160 US on our 1 week Arizona-Utah road trip. The room itself was very nice, with comfortable beds, hardwood floors etc. Page can be expensive esp. in the summer season so we thought it was good value. The staff was so so, not really smiling as it was 10pm when we checked in. I had way better service in most hotels anywhere. But the girl that seated us in the breakfast area was very nice, they do check the number of people in your room before you are seated for breakfast so make sure you register the correct number of people in your party when you check in.The breakfast was solid, though I don't think there was oatmeal which my daughter loves.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Yam1976: We are delighted to hear you had an excellent stay at our hotel. Our entire team strives to deliver an excellent experience each day for our guests. Our hot breakfast does include oat meal it is prepared in a steel cut recipe with a variety of topping choices. Please do come back and try out our steel cut oatmeal. Thank you.

"Impressed when we walked into the lobby, but after getting room, not so much"

3
30/09/2016

Like I said, first impression was 'wow', but then we checked out the room. Funky wood grain vinyl floor (no carpet) that was loose in spots....trip hazard. A thin line of scum around the lower part of the shower surround. Hard to see standing up, but sitting on the toilet and looking around, it was obvious that the maids hadn't seen it either. Interesting situation at the breakfast room.....which was very nice, by the way....you had to check in with name and room number. I guess there has been too many people going in more than once. Lots of choices for breakfast and there was an attendant there to cook pancakes to order. The coffee maker in the room was a Keurig (sp?) with 6 of the cups, that was nice. The shower had a double head shower thing attached side by side for what purpose we couldn't figure out....just used more water! No restaurant that was in reasonable walking, so for dinner we drove to a Denny's out on the highway, about a mile. This hotel was quite a bit more than we had been paying on the trip, but still about the cheapest in town. I guess Page being a destination city they can get some extra bucks out of travelers.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear GGGSequim: Thank you for your comments. We do apologize for the items you noted. We will be addressing them. We apologize for your inconveniences.

"Location"

3
26/09/2016

Stayed 2 nights while visiting Lake Powel.There are 2 Best Westerns next to each other and could understand people going to the wrong one.We stayed at the best western plus.The reception area is very nice and the recieponist was very friendly.The room was was clean and adequate but no microwave which is useful if you wanted to warm a snack up instead of going out all the time also next to the reception they have a small and very poorly stocked snack shop selling a FEW items like pizza which you have to go to the breakfast area to use the microwave then carry it back to your room. For the size of the hotel the SMALL lift is no were near adequate especially if a large party arrive you can be waiting a while to use the lift. The location of the hotel is good for visiting lake powel etc.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Graham T: Thank you for your recent stay with us. We are delighted to hear you had a good stay at our hotel. Our hotel does offer rooms with a microwave oven in our non standard guest rooms. There is also a microwave oven the in the breakfast room available 24/7 for all other hotel guests to use at their leisure. Thank you for your comments. We appreciate your time with us.

"Lovely hotel, friendly staff"

4
23/09/2016

Stayed here whilst travelling in the USA. The grounds were very well maintained & the hotel rooms and facilities were very good. There was a decent choice at the breakfast buffet too. Very good value overall.

"Great Place to stay"

5
23/09/2016

We have stayed here many times over the last 8 years. Since the remodel last year it is one of the nicer places to stay although there are several nice hotels in the area. Breakfast was fresh and hot. We have found that this hotel does offer great rates at different times of the year.

"difficult to find"

4
21/09/2016

While on the highway the location of the hotel is not easy to follow or find. There are also 2 Best Western hotels right next door to each other. This hotel is dated in its appearance and there is only 1 elevator for the entire hotel. Parking is easy and it is within walking distance of several places to eat and shop. The hotel rooms and grounds are clean and the staff is amazing, friendly, and so happy to help. They were what makes this hotel worth staying at. The continental breakfast is great and has many choices. The pool is outdoors, not heated and so its cold. But the Jacuzzi is next to the pool.

"Really nice room and breakfast"

5
19/09/2016

Only stayed here for 1 night but was pleased with the room. We were on the ground floor but the beds were comfortable and we slept well. Room had coffee machine and refrigerator which was useful. Breakfast was really good but does get busy. Fortunately we went at the end of the slot and found it ok but I can imagine it gets difficult to find a seat. The hot tub was outside and also nice to spend a few minutes.

"Nice Location and friendly"

4
17/09/2016

Stayed 2 nights close to lot of shopping center and restaurant too. Hotel is newly renovated and 2 queen firm bed , huge bathroom and quiet Air-condition. House keeping staff mostly American Indian. K-cup coffee maker in every room with 6 different k-cup, Small Ref. plus very good breakfast. For check in nice lobby area with few computer and free wifi plus some staffs are more helpful and greeted nicely.

"Great hotel with a few flaws"

4
15/09/2016

We spent two nights here. Overall the experience is great. The hotel is very well-decorated with a modern feeling. The front desk people are nice and welcoming. Our room with two queen beds is very roomy. It has a 50 inch flat screen TV which is a bit luxurious. The continental breakfast is as good as you can get from anywhere (hot egg, sausage and potato, plus ham), except for there probably can be more fruits. Also people say be prepared to see a crowd during breakfast time, we went there around 9am both days and never saw more than ten people, plus the breakfast area is huge. No microwave in the room but there is refrigerator and hair dryer. It's close to everywhere mainly because page is not big at all. The reason I took a point way is 1) our room has this smell of wet towel. We think it's from the AC; 2) the internet during night time is barely working; 3) the toilet doesn't flush very well; 4) the towel rack is less sturdy than a Lego toy...

"Nice hotel in a convenient location"

5
14/09/2016

The room is very clean and quiet. They provide very good quality and variety of breakfast. It's convenient to drive to Horseshoe Bend and Antelope Canyon. This was my second time to stay in this hotel. Definitely will come back again if I happen to travel around this area.

"Excellent Hotel in a Beautiful Area"

5
12/09/2016

The Best Western Plus has very nicely decorated rooms, with modern southwestern decor. The bathroom was clean and had a double shower head. Breakfast: Extra large breakfast room with an excellent breakfast buffet. Pool area: I like the sectioned off areas in the shade, for sitting with a small group. The pool is clean and very nice. Fitness Extra: There is a nice trail, called The Rim Trail maintained by the city of Page, just down the hill from the hotel. It's a great place for a morning hike. Nice view of Lake Powell and the dam!

"Just 1 night"

4
12/09/2016

We stayed the night on our way to Montana. We arrived late, but I called ahead to make sure the room would not be given away ( it wasn't). The beds were nice but the bathroom could use some work on the walls and baseboards. Looks like water damage. Breakfast was very busy, but the food was plentiful.

"Great hotel in Page"

4
08/09/2016

We stayed at the best western and had a room looking over the Colorado river. What a view! The facilities were good shape and appeared new. We had the end room so Wifi reception was a bit hit and miss but there was a complete in lobby and we just sat down by the pool to update Facebook etc. price was reasonable considering it was Labour weekend. Would strongly recommend to friends and family.

"Excellent rooms"

5
08/09/2016

The rooms at the hotel were excellent. We were staying for the night and were planning to visit the Antelope Canyon, Glen Canyon and the Horseshoe bend. The location of the hotel is scenic. Although, if you want a better lake side view, they have a separate hotel just 2 mins away. For me, this was good enough. Also, a lot of eating options close by. Plus, the continental breakfast was filling. Overall, highly recommended.

"Best Breakfast!"

5
08/09/2016

I was only at the Best Western Lake Powell location for the night. I did take advantage of the breakfast which I HIGHLY recommend. I must say with the utmost sincerity, that was the best breakfast I've ever had at a hotel. Delicious eggs and pancakes. There were so many options!

"Comfortable, Cool, and Clean"

4
07/09/2016

We enjoyed our stay. The hotel seems new and is very clean. Breakfast was good, however if you don't want to wait in line, you should go early to get breakfast. The room felt spacious and the staff were helpful and kind. The pool was a popular place amongst guests, however when we visited later in the evening, it seemed a little dirty. My daughter and I did not stay long in the whirlpool or the pool because the water seemed a bit murky. Other than the pool, I would give the hotel five stars. I would stay there again. The crowd was quite international. We heard various European and Asian languages coming from the many varied guests at the hotel. Great stay!

"Good value"

4
07/09/2016

I can't compare this hotel to others in the area but I think the rate is comparable and I consider the breakfast definitely above average compared to others I've had. Laundry (self-serve) was very convenient and pool/hot tub were nice. Page is fairly small and this is blocks from restaurants.

"Impersonal"

3
07/09/2016

The room was clean, the staff was OK and the location was good. I don't know why I didn't care for it. It was expensive. I think if I found myself in Page again, I'd try to find someplace else. I think the best way to describe it was that it was completely impersonal.

"Disappointing staff attitude"

1
05/09/2016

Nice room, stayed here on a recent tour we were in our room for an hour after a long day on the bus, my partner flushed the chain and the toilet began to overflow. She rushed to reception to say what was happening there was no apology or rush from the staff . I went back down five minutes later as there was no sign on the water stopping , I went back to the room and managed from my limited knowledge of plumbing to stop the flooding by moving the cistern. My partner then went back to reception and finally the staff came to the room they at no time offered an apology and we're no going offer us a different room , it wax only at the intervene of our tour guide that we were offered a different dry room, Very poor staff attitude.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Huw S: Thank you for your feedback. We are sorry for your experience. We will be sure to share your experience at our next front desk meeting, so we can improve our service. Thank you.

"Good for family budget"

4
05/09/2016

Stayed 2 nights late August Pros: Good beds, queen size, modern large tv Good aircon Large fridge Great laundry room, sold capsules for 25c each at reception, did all our washing on trip! Good value - breakfast good, nice environment - great for a family budget. Kids enjoyed cereal, pancakes and an apple or orange. Also offered scrambled eggs, sausage and potatoes, toast, bagels, little cakes, yoghurt, cheese. Great double headed shower Pool nice to have, hot large jacuzzi Great location to get to everything around Page Staff attentive at breakfast Cons Walls paper thin - bring earplugs if sensitive to noise. It's just people moving about and chatting but sounds loud. Wifi intermittent but at least can sit in room and check mail Breakfast can get busy but signs advising best times to go Plastic smell in room - suspect from new Lino flooring, didn't notice once inside Pool a bit too chilly! Overall happy, breakfast made it great value for a family.

"Excellent Stay"

5
04/09/2016

Room was great, breakfast was super, staff was efficient and friendy! We loved Page, AZ especially Antelope Canyon, Glen Canyon Dam and Horseshoe Bend. Our stay could not have been better. I highly recommend a visit for anyone.

"Nice hotel!"

4
04/09/2016

We stayed there for one night. Room is clean and comfortable, breakfast is great. The swimming pool and fitness center is good. Besides, we really appreciate the receptionist Orlando Hernandez who helped us a lot when check in. Only that It is just a little pricy. Nice stay overall.

"Very Nice Hotel With Terrible Wifi"

4
02/09/2016

The hotel has a very attractive interior, and we really liked our room. It was decorated in a very tasteful but cheerful color palette, and the mattresses and pillows were comfortable. A big plus for me was the coffee. They provide Keurig coffee makers and Tully's French Roast in the rooms. The complimentary full breakfast served here is especially good, and I like eating off of real dishes and using regular flatware instead of the usual paper and plastic. The one big drawback is the wifi. It is atrocious. There is no excuse for it in a town this developed.

"Customer trap / Trappola per turisti"

1
31/08/2016

Unfriendly young receptionist , (8.30 pm), many rooms in the basement so called politically correct pool level LOL, the pool close at 9.00 pm. Wifi doesn't work. The worst the queue for breakfast really a madness but good food quality . There are plenty of hotel in Page, avoid this one. Scortese receptionist, molte stanze nel mezzanino chiamato "livello piscina" , la piscina chiude alle 9 pm. Il wifi non funziona. Il peggio e' la fila per la colazione, veramente una follia ma buona qualità del cibo. Ci sono molti hotel in Page, evitate questo .

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Gaetano C: Thank you for your feedback. I am really sorry to hear you did not have a good experience at our hotel. However, from your descriptions, I couldn't really understand what exactly was your dissatisfaction? The pool level room is on the ground floor with each room having its own window. You had an excellent breakfast, but there is a queue since you stayed at the hotel during high tourist season. The area internet is slow due to its remote location (which is why it is so beautiful). This information is disclosed at check-in. Thank you for your feedback.

"Excellent hotel and staff"

5
31/08/2016

Thank you to Kendra, Lee and JB for doing an outstanding job in the breakfast room. You were checking folks in with their room number and it all moved flawlessly. Breakfast was outstanding, too. Staff was very personable and engaging!

"Nice Hotel - Miserable Wifi"

3
30/08/2016

The hotel was nice enough, clean updated room, good enough breakfast, etc... I would stay again next time we plan to visit Page. Just have to lower my expectations on the so-called high-speed Internet. The wifi was so slow in the evening, I couldn't get my phone to connect to it. And "high-speed" doesn't even come close to how fast it was on my laptop, more like "sloooow, verrry sloooooow".

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Sharon F: Thank you for your feedback. I'm glad to hear you had a great stay at the hotel. I do apologize for the area's poor Internet service. It is slow due during peak hours due to the area's remote location. Page, AZ does not yet have fiber optics line, so the service is under capacity during peak usage hours. I am sorry for your frustrations as it is the same frustrations for all of us who live here year around. Thank you.

"Good choice if need to stay in Page for a night"

4
28/08/2016

Very friendly staff. Rooms were modern with all the standard conveniences; frig, microwave... The room was large, comfortable, and quiet. The only peculiarity I noticed was the flooring was a linoleum type material that was coming loose in places. Very nice breakfast with many options including pancakes and eggs. This is in a good location to walk to many different restaurants. The double shower head was a little excessive for a desert hotel. The pool area was very nice.

"internet special rate"

4
27/08/2016

much lower than regular 110 dollar rate. great breakfast but packed come prior to 7 am or take food to your room. next door restaurant with live music ... may interfere on weekends with your good night rest. meutermedia

"Very good hotel"

4
25/08/2016

We spent just one night at the hotel but we were pleased on all of it. Good room, clean. Staff friendly. We didn't use the swimming pool but it's available outdoor. The hotel has washing/drying machine. The breakfast is very good and very well organized. Definitely a great choice in Page, AZ

"Great Deal"

4
23/08/2016

The location is great ! near to many attraction, restaurants shopping malls and the upper antelope canyon tours Tasty Breakfast is included, The room has AC, Huge TV, clean and just good Weak WiFi that didn't work for me Price compare to others was great !

"In Page there is not much choice in hotels, BW is ok."

4
21/08/2016

This BW is ok. There are pro' and contra's, depending on needs and expectations. First the pro's. The rooms are large. We had rooms with 2 queens on our first night. Rooms were on the topfloor, looking out over the poolarea. On our second night we had jr suites with 2 queens. The difference to the standard 2 queens is that it is larger and that it has an extractable (sleeping) couch. Rooms have a fridge and coffee maker. The shower is very good. The outside pool is great, also has a hot tub. Pool very nice for kids. Breakfast is very good for a BW complimentary breakfast. I want to mention Bill as a very friendly and competent person. At reception Orlando is the only one who really knows what is happening. He did his very best to settle our reservation problems, and he did, not helped by his own management and reservation centre. The contra's. Unfortunately, I have to mention the lack of cleanliness. I had the impression, that housekeeping just has not enough time to clean the rooms thoroughly. The roomfloor was not clean, although the floor was linoleum or something, which only needed mobbing, we had dirty feet and socks after walking. The bedlinnen were washed, but still had spots on it. They should have been thrown away. There were still hairs in the bathtub and the mirrors had spots on them. The pool had too few sunbeds, there were not enough pool towels available. The hotel only has one elevator. In my opinion this hotel has a terrible management, personnel is left to its own devices. You can stay here and have an ok stay, but things could be so much better, with little more effort. Last remark: wifi in Page is very bad, so also in the BW hotel. If you need the internet for info or bookings or whatever, try to have everything arranged before you arrive in Page

"Fine location, good quality (with a little glitch)"

5
21/08/2016

The place is fine, while one needs to be aware that the pool level is literally in front of the pool, ie. you cannot pull the curtain or open the window without inviting the entire pool community to your room. There was one problem, handling of an exception (forgotten item to be shipped to the client's home location), that is still not resolved despite of several phone calls, re-providing all my data and credit card number.

"Not worth the money, not up to serve full capacity - and security risk via unlocked back door!"

2
21/08/2016

his hotel is clearly overpriced for what you get, even in needlessly expensive Page. The room uses a vinyl flooring that is loose and gives off - instant dirty feet. Funny smell in the room too (we expect it is the perfume of the soap used to wash the sheets), the four of us found it rather repulsive. The breakfast room is completely inadequate in capacity - putting a plate up saying you have to eat early not to queue is not a solution! The food you get after +20 min wait is mediocre (cardboard scrambled eggs). There is no restriction to reach the swimming pool with your shoes (no sign even). The hotel has only one elevator which again when it is busy is not sufficient. Security issue: the backdoor to the hotel is open even at night for everyone to walk in. You can reach from this door each hotel floor without even passing reception. Totally unacceptable in terms of security! I have pictures to prove. For a Best Western "Plus" at this price I am really disappointed. The staf is kind but quite indifferent and it is clear they have no possibility or intent to try to improve. Would NOT come back, but rather try another one, there are plenty.

"One night stay as part of coach tour"

4
18/08/2016

The staff were friendly and helpful. As the wifi in Page is poor and I was having difficulty downloading to a Kindle the staffer let me use his hotspot! Air conditioning was appreciated with fan/heat/cool settings. The shower had a double head which I found unusual. Comfortable room and bathroom. Two desks and an armchair. Not much of a view from room as overlooked carpark.

"Horrible Management"

1
17/08/2016

Dumpy place. The staff was friendly and helpful but the manager was rude and non-apologetic about their utilities not working correctly. Tried to blame it on everyone except himself. Sorry, but it's your responsibility to make sure your a/c and water works correctly!!

"Enjoyed it!"

5
16/08/2016

We arrived very late at night after driving from Vegas. The front desk service was very polite and frienfly rooms were clean and the bathroom too, but there was a problem with drain in the tab - water was going out really slow. except that we enjoyed it very much - we slept on one of the queen beds in the room and fit vey well. breakfast was great - buffet but we ate much:)

"Very clean and close to everything"

5
15/08/2016

Staffs are friendly and the room is very clean. It locates about 5 mins drive from grocery store or restaurants. 10-15 mins to Horseshoe bend or any Navajo Tours. Very convenient location. Breakfast buffet was great too. I would stay there again next time when I go to Page.

"Was not pleased "

1
15/08/2016

The staff was unhelpful and rude. Any questions I had about the hotel, the town, and surrounding attractions they had no answers for. I was doing some work at their computers they have for guest use which is located right by the front desk. I was there for about 2 hours, every time the hotel phone would ring the girl working the front desk would pick up the phone and hang it up. That blew my mind. I woke up the next morning late. I hurried up and tried to catch their breakfast. When I walked into the dining area there was about 10 staff members sitting down eating pizza. The cereal and milk was still set up. I went to pour myself a bowl of cereal when the staff members sitting eating pizza told me breakfast was over and I could not eat it. They all started laughing and continued eating there pizza.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Natalie Y: Thank you for sharing your service experience at the hotel. I appreciate your feedback. I must say I am surprised by your descriptions, but will definitely look into it, so we can improve. I will review our surveillance camera to identify the staff members you have mentioned. I apologize for your encounters. Please call 928.645.5988 should you have additional questions regarding your stay. Thank you.

"Decent rooms made of card board"

3
12/08/2016

We visited this hotel during summer vacation on a trip to the parks in the west. The hotel is well equipped with a good breakfast, fitness room and pool with nice beds to relax. The rooms are large enough and clean, showers are great. However, if you plan to stay here during vacation season, be sure to book a room on the 3rd floor. Besides the noise of screaming kids and following discussions from the room next door, you will not hear every movement that people make on the floor above (but they will here you off course). Pretty decent place for one or two nights.

"No more than average"

3
11/08/2016

This Best Western has been updated in a very average way. They offer monopolies to sleep on...crazy. It is fine for what it is. The breakfast buffet was ok,nothing special. It took my daughter two rooms o get settled into due to dirty bathtubs. They came and cleaned it for them. For an overnighter it works.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Carol S: Thank you for your recent stay at our hotel. We appreciate the time you took to share your experiences with others. We do apologize for the tub condition you found in your room. I'm glad to hear the hotel was able to reclean the tub in a prompt manner. I do apologize for your inconvenience. If you have other questions, please email hotel at [email protected] Thank you.

"Great Hotel, nice view"

5
04/08/2016

Nice hotel, lovely view. We loved that it is pet friendly! The bed was really big and comfy. I wish we would 've stopped for more than one night. We had a bite to eat in the bar area. It was a little bit of a wait for food, but all in all it was a nice stop on the way to Zion Cny.

"Excellent Hotel but poor internet"

3
02/08/2016

Overall the Hotel was good, the front desk staff were also very co-operative. They provided a very good continental breakfast. Rooms were large and clean. However internet connectivity was very poor. No wifi connectivity was not at all working. When complained to front desk they offered me broadband connectivity on a PC in lobby. There too the internet was hardly working.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Pankaj K: Thank you for your stay with us. I do apologize for the slow Internet in Page. The area does not have fiber optics line due to the remote location being surrounded by Federal and native lands. During peak usage hours, the Internet unfortunately slows down tremendously for all businesses and locals. I do apologize for your frustrations as the locals experience the slow Internet on a nightly basis. We appreciate your time in Page. We hope you were able to enjoyed your "unplugged" time. Thank you.

"Great room, not so great service"

2
02/08/2016

The room itself was perfect for our family of 5 traveling to Antelope Canyons, in Page, AZ. When we arrived, we got there at what we thought was check in time... 3pm... it was 2... due to the different time zones,(Page does not observe daylight savings time,but the Navajo nation does, which can be right across the street.) So we had to leave and kill an hour before we could come back and check in as they said our room was not available. That should have been made apparent at reservation and somewhere on the website. There is not a lot to do in page(if you are not renting boats for the lake), except pawn shops and bars, so we did so by driving down to Lake Powell and the kids climbed on the amazing red rock formations. Totally worth it. However, back to the hotel. We had a great room, 3 QUEEN BEDS IN ONE ROOM! iT WAS $125.00 PER NIGHT, BUT WE WERE OFF SEASON RATES. Great deal for a room, newly remodeled. however, we verified at reservation, which was done directly with the hotel staff onsite, the room would also contain a pullout sofa bed. Upon check in, the room was spotless, nicely equipped, but the sofa bed was locked shut and missing a foot... We called downstairs and the very young staff manager said they stopped using them and it will be taken out of the room next week. I explained we needed the pullout and it was a decision in the room selection process. She stated they changed the availability in the 2 months that we booked. HMMM. We asked if there was a cot we could have delivered, she said," I can maybe do that in a few hours. " No, my son would like to sleep now, it is 10:00. She did arrive, 10 minutes later, with a twin mattress that does not fold. She literally brought a twin mattress and put it on the floor. Whatever, we are flexible. Went down stairs to do laundry... that little excursion took 4.5 hours as one of the driers does not work and in a very large hotel, there were only 4 washers and dryers each... there was a 2 hour wait inline just to put your clothes in and a 2-3 hour wait to use one of the 3 working dryers. There was a large pool of very angry customers... me included. We went to the small market to get some yogurt or something for my daughter who was hungry... "we didn't get our delivery so we can't let you in to the store, we have nothing." my response, "but I can see the fruit loops, popcorn package and granola bar sitting right there in the window..." "I can't let you in there..." was the "manager's" response. ok, kill some time at the pool waiting for the laundry to dry... The pool area was open, but you had to physically take this huge cover of the 20 person hot tub by yourself and then put it back on... the pool just had "do not cross " tape across it... but we were told it was open... double hmmm... The breakfast the next morning was decent. Hot and typical for Best Western. However, you had to stand in line for about 20-30 minutes to be seated as the seating area is very small and they won't let you through the line to grab something to take back to your room if you don't want to wait for a table to open. The line goes in front of the check in desk in front of the entrance doors making it very difficult for people to come and go. so, to make a very long story shortened... the hotel was good, newly remodeled, but it is ran by 18 year old's, and not many of them. Come to find out, they are constantly understaffed and these 18 year old's have no training or work professionalism. They just don't know what they are doing, and that is Best Western's fault. What could have been a great review,it is not, because of poor training, maintenance, communication and customer value. I would say the hotel itself is moderate in value, but the issues outweigh the benefit. If you want a decent room for a decent price, stay here. Just don't plan on swimming, doing laundry or eating breakfast without a wait. And, bring your own snack food!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Horselovers1: Thank you for sharing your stay experience. I do apologize for your lackluster stay with us. I have noted your comments and will be sharing them with my staff at the next team meeting. Your comments are important to us, because it allows us to improve. I am very sorry about the service you received and definitely will be working with the staff to improve. Often, our native population do not have access to good education that was available to many of our more sophisticated and global travelers. Many of their personal lives are equally challenging on the native reservation. We hope our many kind and more sophisticated travelers can also share outside world experiences and expectations with them as the hotel is doing the same in our everyday trainings. Thank you again. I do apologize for your service at our hotel. We will continue to improve.

"Disappointed Greatly"

2
01/08/2016

I have stayed at other Best Western Hotels, and they were OK. Other than the wonderful Breakfast that is included in the hotel price, the room was a BIG disappointment . First of all the floors were dirty and sticky. We were so tired, we just wanted to take a shower and go to sleep. Also they were sold out as they cater to tours with bus loads of people coming in all the time. We asked for another room and had to start all over again filling out a new reservation. THey clerks were nice and they tried their best to accommodate Also our car was broken into and our $900.00 camera, etc. was stolen. We had to go to the police and fill out papers which took away from our vacation time. Very very upsetting.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Marlena B: Thank you for your stay with us. I do apologize for your hotel experience to be dampered by your camera being stolen. I am very sorry about it. Please make sure when you travel that all valuables should not be kept in the car or in the room. Our hotel has free safety deposit boxes available to guests at the front desk. I appreciate your comments. Thank you.

"Acceptable priced hotel in Page"

3
31/07/2016

Hotels in Page are generally high priced, but this BW plus at Lake Powell has good room rate at BW hotel site. I stayed at Suite room with two beds with Kitchen, Room was really broad , but breakfast is just average, instant hot cake machine and egg , sausage, bread etc. with 5 minutes driving, there was large Walmart, convenient to buy water and beer.

"Very flashy Best Western - busy hotel, great pool area"

4
31/07/2016

Good location, only a few blocks from restaurants and gas. The front desk was not overly friendly but were helpful when I asked about finding my Antelope Tour locations (easy to find, but no official 'addresses'!). Everything about this hotel was great for my 2 night stay - except the floor of my room clearly had not been vacuumed and there was hair and other things on the floor (not carpeted and dark in colour so things showed up) from the last people in the room. The room coffee machine, which I always use was also not wiped off. Other than that, the other parts of the room were kept well and clean. My room on the 3rd floor was quiet, even though it overlooked the busy pool. The hotel is a large one, breakfast has someone seating you, which worked, sort of to organize. Busiest time for breakfast is around 730 - 8am due to heat people get up and going. Breakfast was great, many options and a custom pancake station and options I had not seen before. No biscuits and gravy though! Not sure if it is a problem in the whole Page area, but I was told at check in the Wifi does not work well (or at all) when it is cloudy - and they were right. Luckily, I did not have to check in on things so it was not a problem for me. As this hotel is large, they host tour groups. It is busy, so housekeeping gets going in the halls at about 8am. I spent a little bit of time at the pool, which is a great area - they have put a lot of thought into it. Many outdoor couches with pillows, lounges and even curtained private areas full of pillows!

"Not up to BW Plus expectations"

2
30/07/2016

We booked this hotel to stay close to the Slot Canyon Hummer Adventures tour we had arranged in the morning (this tour was AMAZING - see my review on that). But this hotel did not meet my expectations compared to what I have seem from other BW Plus properties. When I originally booked, I did so online and reserved a 2 qn suite for my family. We usually stay in suites to give the teenage boy his own space. It was kind of high, but I figured we would enjoy the space. I always double check prices as time gets closer to our vacation and I am glad I did, as the exact same room rate went down by a third. I cancelled my original reservation and rebooked under the lower rate. I had read all the reviews and I knew about the lack of internet in the area, so that was no surprise. I also saw online where they charge you for sheets for the hide a bed in the suite. What??? Really??? Any other chain, as well as any other BW I have stayed with a hide-a-bed has sheets in the room. We had sleeping bags, so I figured my son can use that - I certainly was not paying extra for sheets. We arrived after a day at the Grand Canyon. We were hot and ready to rest. There was a very long line at check in. There were 3 people checking in customers, but at least 8 groups of people checking in. We got to the counter and the girl said she did not have a reservation for us. After going back and forth, she said we gave her the wrong name. DH has Jim on his rewards, but James on his license - she could not figure out that Jim/James were the same (last name was the same). Then she told us that we had a 2 qn room, not a 2 qn suite. I had to go to the car and get my confirmation to show her. Her manager came up and said that we were in the suite the whole time, the girl checking in just did not know it was a suite - maybe better training for this young lady. We got our key and went to the room. It was a nice, roomy room as I was expecting. There was a bedroom with 2 queen beds and a tv and a living room with a sofa, table, desk, and little wetbar area. It all looked clean and suited us fine. We went to plug in electronics and none of the outlets on one wall worked at all. All of the light switches were on, but none of the outlets worked. We decided to order pizza because we were very tired. We tried to order online, but the internet was so slow, it would have been impossible. So we went to call, but none of us had cell reception. (We later found out by our tour guide that only Verizon works in that area- we do not have Verizon). So we went to the land line that is provided in the room and there is a charge to make local calls - Seriously????? We ended up just leaving and going out to eat - again, I am not giving these people any more money. We return from dinner and get ready for bed. We took the cushions off of the couch and the hide-a-bed is ziptied with a note saying out of order. Why did no one tell us this at the front desk? We booked a suite, so you should let people know when part of what you booked will be unavailable to you. What a pitty. In the morning, we got up and went to breakfast. It was so crowded and people seemed to be so frustrated, we left without eating. When DH went down to turn his keys in, he was going to tell the frontdesk about our dissatisfaction. But the lady never asked him how everything was. She simply took his key without looking at him and walked away. No thank you - Nothing!!!!! This is not like any BW Plus we have ever stayed at before and we will never stay here again. There are other hotels in the area that may be better. What a disappointment!!!!

"Not a place I would go back to"

1
30/07/2016

I had three rooms and they all smelled horrible. The Hotel was packed and the service was as bad as the room smelled. If this is the best hotel in page as some say the city is in trouble. The breakfast was not worth the long lines, there is no dependable WIFI, and if you want to sleep get a room on the top floor.

"This is your hotel!"

5
29/07/2016

We unfortunately stayed at the #1 hMOTEL in Page and can only guess it is rated #1 from European or single folks....no pool for kids, no breakfast, no ambiance, but it was very clean, spacious though sparce on furnishings and the owner is very nice. We moved to the Best Western Plus and were more than pleasantly surprised. It is clean, has a luxurious pool, affordable guest laundry, and super breakfast. Rooms were clean, beds comfy and rooms could easily accommodate the rollaway bed I needed. I received a better rate by calling the 1-800 number than the local number, so that is a tip...the rate was actually LESS than the #1 motel

"Worst Hotel Ever - Don't Stay Here"

2
28/07/2016

We got to the hotel late in the evening, around 10:00 pm. There was no line, so the checkin process was pretty quick. However, when we got to the room, we discovered that the clerk hadn't bothered to activate the keycards. This meant another trip down to the lobby and a wait while another guest was taken care of to get our keycards activated. Who doesn't know to actually activate keycards during check-in? I've never had this happen at any other hotel I've stayed at in over 30 years of travelling! At 7 AM in the morning, there was absolutely no hot water for showers. Not even lukewarm. It wasn't until after 9 AM that we could take a shower and have hot water. A hotel needs to be able to provide hot water at all hours for it's guests, no matter how full it is. This is absolutely unacceptable. Finally, the only coffee available in the rooms was French roast. No decaf was available. I have never been in a hotel where there wasn't decaf in a room, and French roast is so bitter it is undrinkable. It is a coffee that is normally blended with other coffer to make them dark, not served solo. This is without a doubt the worst hotel I've ever stayed at. Don't waste you time here, go somewhere else.

"Disappointed "

2
22/07/2016

I'm very disappointed in this Best Western. We walked into our room on the third floor and there was hair and toothpaste in the sink left behind. The pull out sofa couch bed is very uncomfortable. This morning we couldn't shower because there was no hot water. Plan a head for breakfast because you have to wait in line to be seated. The potatoes and sausage were cold and the yogurt in the refrigerator warm.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear db2017: Thank you for your recent stay with us. We appreciate your feedback. I apologize the housekeeper who serviced your room had overlooked some items. I have addressed with the housekeeper to improve. I have also asked other department heads to check items you noted. I do apologize for your inconveniences. Please email hotel at [email protected] should you have other questions regarding your stay. Thank you.

"High prices, low services"

2
22/07/2016

During my stay of one night, I got 3 problems; No hot water at 6:30 PM and no more hot water at 5:30 AM. The hair dryer didn't work. When I request a new hair dryer, they didn't do It and I has to request a second time. The window of my room has a direct sight on the wheels of parked cars.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear JeanMichelpetit18: Thank you for your feedback. I do apologize you experienced problems with your stay. I have noted your comments to have our supervisors to look into them for corrections. Our room rates are comparable to other area hotels offering similar quality and services. We also have online discounts throughout the year. Our rates during non high tourist season are lower all while the weather is still great with less crowd. We appreciate your comments.

"Took away a star for check in delay"

3
18/07/2016

When I got to the hotel it was around between 6 and 7pm. There was no line and there was one girl at the check in desk. She was on the phone. I kid you not, she made me wait for 15 minutes being on the phone. Now I do not know what comes first for them, a prospective customer on the phone or the actual customer already there to check in, but it clearly wasn't the latter. As for the more important things, the hotel is very clean except for the construction/repairs they had going on in the rooms(refer to pictures). My family was only staying a night so we didn't let it bother us but considering the price we paid I can't help but feel that it was a ripoff. Breakfast is definitely better than average. And fyi there are no adjoining rooms here. I booked two rooms but they were not connected. Pool seemed enjoyable with a little fountain action going on. I wouldn't stay here for multiple nights considering their bad-customer service-like behavior but it was good for an overnight stop. This hotel is more expensive than other ones in the area. If cleanliness is what you mostly care about like I do then this is good to go. Just be aware that at times you might have to wait for the receptionist to hang up for a long time that you feel compelled to take away a star for their lack of assistance.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear ObjectivelySpeaking: Thank you for your feedback on your stay with us. We are happy to hear you enjoyed the hotel's full hot breakfast buffet and our beautiful pool area. We are sorry for your check-in experience. From time to time, our backup desk clerks may be running errands for guests. If you had walked in the middle of a phone conversation, it would be hard to place the person on hold in the middle of a transaction. I do apologize for your weight. As for the bath walls that were under construction in your room, I am TRULY sorry. I have investigated and found out that there was a miscommunication between maintenance and front desk that day, the repairs are now completed. I am very sorry for the wall repair status in your room. If you have any additional questions concerning your stay, please email hotel at [email protected] or ask for Lynn at 928.645.5988. Thank you.

"slow wifi"

3
18/07/2016

We stayed one night here, the wifi is extremely slow, looked like the whole area has slow wifi services in Page. Room was clean and comfortable. breakfast was OK, with fresh pancake, but too crowded. Free parking

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jfang2016: Thank you for your feedback. I do apologize for the poor Internet speed in the area. Page, AZ is located in a remote part of the world and there is not Fiber Optics line available, so during peak usage hours, it is slow for all businesses and locals in town. I apologize for your frustrations. I experience it myself nightly. It is part of the "digital divide" in America between the 'have's' and 'have not's'. I am sorry for the experience, but we encourage guests to narrow the Internet inequality in America by contacting their congressmen. All American children deserves equal access to online resources. Thank you.

"Great Location"

4
18/07/2016

This is a older hotel that has been modernized. And by that I was really impressed with the improvements. I loved that they had tile floors in the room. New tile floors. Now the bad thing about that is your socks pick up everything thats on the floor. The good thing is that you have a clean room before you drag in the dirt. I only stayed one night. We planned on three nights but Page, Arizona didn't seem to offer enough. We did the horseshoe bend, and saw antelope canyon. So we moved on. I'll stay here again if we decide we want to do something on lake powell. Overall a good hotel.

"OK hotel, terrible wifi"

3
14/07/2016

Good modern hotel, little noisy, not 100% clean rooms and thin walls. Have been in better Best Westerns withou a plus. Good to have a breakfast buffet included with on the spot fresh baked pancakes. Pool is nice with great rest area. The wifi sucks and is slow, but thats not why you would came here, so we can certainly live with that.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jeroen P: Thank you for your feedback. I have noted your comments and will share it with the housekeeping manager to make improvements. I do apologize for your inconveniences. I will also share your positive comments with other department heads. We appreciate your time to share your stay experience. Please email hotel at [email protected] should you have other questions regarding your stay.

"Average accomodation. Extreme slow wifi"

3
14/07/2016

We stayed with 4 for 1 night. Room had 2 queen size beds and seperate shower/toilet. Quality of beds:ok. Shower: no warm water during the evening :( Good coffee maker in the room. A lot of noise from guests walking around on the floor above! Medium size pool. Hot tub in poor condition. Good sunbeds. Breakfast was ok! No waiting time when we went there. 10min waiting time by the time we left. Free parking.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Carlvanloey, Thank you for your stay with us. We appreciate your feedback. We do apologize for the inconveniences you experienced during your stay. It appeared the hotel is operating at maximum capacity, so we do apologize for the items you noted. We have met with our operational team to pay more attention. Thank you.

"Good location"

3
14/07/2016

This hotel is conveniently located, easily accessible. The bed was comfortable, the breakfast adequate. We had no hot water in the morning to take our showers, and the front desk was not especially helpful in getting it resolved. We must have been the first to report the problem because we were told that it was not an issue with anyone else. By the time we were told that there actually was an issue and that maintenance was looking at it, we had already had cold showers and were on our way.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jandesmarais, Thank you for your stay with us. We do apologize for your inconveniences. It appeared the hot water problem you experienced has been resolved. We are not receiving reports from other guests at hotel. We appreciate your feedback. If you have any other questions regarding your stay, please email hotel at [email protected] Thank you.

"Good hotel"

5
12/07/2016

The location is very good. Large rooms Large tv (48"). Problematic WiFi (well - they told us in advance that the town of Page has a problem with Internet connection). Good breakfast (Free) with some fruits and no fresh vegetables. There is a Pancakes stand. Comfortable beds. Very good price

"Lake Powell Best Western"

4
12/07/2016

can fully recommed, very good, good location, clean, we only have to wait for check-in to 4 pm. good wifi, a lot of restaurants around the hotel. Recommend to see Anthelope Canyon, amazing :-) good swimming pool inside, very friendly staff

"Disgusting "

1
11/07/2016

I have stayed here before. This time my room was not clean, bloody hair in bathroom sink, no towels in room. The front desk would not change my room and did not believe me. Disgusted and please go elsewhere if able but I know options are like muted here.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear 607flyr: Thank you for your feedback. We do apologize for your experience at the hotel. I have noted your comments will review them with our department heads. I do apologize for your inconveniences. Please email hotel at [email protected] should you have any other questions regarding your stay. Thank you.

"Nice room in convenient location"

4
11/07/2016

Best Western Plus at Lake Powell is a very nice hotel. The room is nice and clean but price is a little bit high probably during the summer vacation season. The breakfast with variety choice is another plus.

"Worst Wi-Fi ever! "

3
10/07/2016

The hotel is basically good, but the wifi is so bad! We could barely use whatsup, needless to say we couldn't upload photos. Except of this, the rooms were nice and the breakfast was good with a lot of different dishes.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Inbal B: Thank you for your feedback. We are glad you enjoyed our full hot breakfast buffet at hotel. We do apologize for the area's slow Wi-Fi. As posted and explained at check-in, slow Wi-Fi is an area wide problem. Page, AZ does not yet have fiber optics line. We do encourage our guests to contact City of Page to let city officials know that Internet is important for a tourist town. Again, thank you for your stay with us, but the area's slow Wi-Fi is beyond the control of the hotel. Thank you.

"Hotel well located close to shops, restaurants in an outstanding area : Magnificient Lake Powell, Antelope canyons, etc."

4
10/07/2016

Very nice hotel although expensive (full during June), very clean room and bathroom, very nice and generous breakfast buffet for every taste, laundry facilities, pool, large parking lot. Anyway in a four- people room, the sink space was located near the entrance door with no privacy (no curtain) which was rather weird ! We really appreciated the kindness and competence of Jay Kendra, JB and Yesenia with their big smile during breakfast and we support them for a great professional future, they deserve it. Brussels, Belgium.

"Best Hotel on our SouthWest-America trip!"

5
05/07/2016

Well, the pool is not important, if you go to Page to stay in the pool, you're wrong! The hotel is in a strategic position to visit all the many interesting tourist attractions from Grand Canyon North Rim to Monument Valley, to Antilope Canyon, Horseshoe Bend and of course Lake Powell. The quality-price relation is very good. The breakfast was fantastic - but you have to get it soon (before 7.30). Page is a nice town with good supermarkets, restaurants and nice weather. Ideal for a longer stay. The rooms were quiet (many asian tourists which normally are quiet and without family), WiFi ok, Parking at the Hotel, Supermarket and recommended Thai-restaurant) in walking Distance!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Eva M: Thank you for your recent stay with us. We are delighted you had an excellent stay with us and enjoyed our many upgraded amenities and convenient downtown location. We look forward to your future stay with us.

"Leisure"

5
05/07/2016

Lovely hotel. Clean and roomy. Good location. Just a few minutes walk to the supermarket and restaurants. Very warm and helpful staff, especially when we had breakfast. Special thanks to Joanne and Joy who were very accommodating and friendly.

"Didn't stay here, terrible customer service"

2
05/07/2016

Booked this hotel through Expedia as a non-refundable. Within 5 minutes of booking realized that I accidentally booked for the day I was departing instead of the day arriving. Hotel was completely inflexible on correcting this mistake and said that non-refundable is non-refundable regardless of simple error that was immediately caught. All I wanted was to correct the arrival date, not even a refund. They refused to do this as well. To me, this is not in the spirit of what the policy is trying to accomplish. By the time Expedia could get in touch with the manager the rooms for the day before were now sold out. They still refused to do a refund, even though it is busy season and they would have had no troubles filling the room with 20+ days before I had planned my visit. Expedia (highly recommend) has issued me a refund and they are eating the cost.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Gary Z: Thank you for your feedback. As stated, your reservation was made via a 3rd party (Expedia). Your booking agreement was with Expedia. I am happy to hear Expedia was able to resolve your prepaid non refundable booking terms with you. The hotel's contractual and commission agreement was with Expedia, a b2b agreement with terms not disclosed to consumers. Thank you for your input. We do apologize for your inconveniences, but we are happy to know your online travel agency was able to satisfy your waiver request as your booking was not a direct booking with the hotel.

"Convenient location, clean room"

4
05/07/2016

We stayed here the night before taking a raft in the Colorado River. The room was nice and clean. The kids loved the pool. The breakfast was good and offered a variety of options. The staff, Kendra, Yesenia, Joanne and Bernita were excellent and very helpful. Will stay again if in the area.

"Nice Hotel - Convenient Location"

4
04/07/2016

There were a lot of little things that made our stay really enjoyable. The room got nice and cold (a plus in the 100+ degree heat), the shower had two shower heads, we had an in-room refrigerator to keep food nice and cold, the continental breakfast was delicious and had a great deal of variety and I was able to do a load of laundry (wash and dry - with detergent) for only $3.25. We did not use the pool, but it looked really nice and hte people using it seemed to enjoy it. The staff was really nice and the location was centrally located to all of the things we wanted to do in Page. The WiFi is slow everywhere in Page, so come prepared with some patience. We would stay here again if we had occasion to come back to Page!

"Typical Best Western Quality"

5
04/07/2016

We stayed here during our visit to Antelope Canyon and Glen Canyon Dam. As usual, the quality of the Best Western was great. Facility was neat and clean, and the staff was very pleasant. We had a suite for us and our two daughters. It was HUGE! Two queen beds, two chairs with ottomans, a couch, small dining table, and more. Bigger than our living room. Beds were very comfortable. Complimentary breakfast was great. Only criticism is that the AC in the room was off when we arrived, and only the sheer curtains were closed so the room was quite warm. Other than that, it was a pleasant stay.

"good hotel for small money"

5
03/07/2016

this hotel was great, the staff was perfect, the breakfast was good, the room was big and modern. they got free parking which is nice. the pool with the jacuzzi is also good and the location was perfect for horshoe bend. it was great budget hotel.

"Best Western Plus- more like minus!"

1
02/07/2016

We checked in for one night on the way from Moab to Springdale. When we got to our room we saw it was literally next to a pool lounge chair area where pool guests could look right in and also promised to be bright and noisy with pool activity, especially in the evening. I asked for a different room and there was poor customer service - no "I am sorry the room did not meet your expectations..." When I got back to the front desk for the keys to another room, the young woman who originally helped me pointed to her colleague and said "she will help you..." It really gave me a bad feeling as a guest. The rooms are old with a new sink/vanity but old (ancient) bathrooms. The carpet in the rooms were removed and replaced with laminate flooring however you can hear your upstairs neighbor stomping around - really, really loud. You can hear every move! Someone did not think through how important carpet is to maintain peace and comfort. I wish I had selected a different place. This was highly rated on Tripadvisor but I can't figure out why. If I could have given this a zero I would have.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear MissMerryBerry: Thank you for your recent stay at our hotel. I am sorry to learn you did not like the location of your initially assigned room. I am happy to learn our staff was able to change you to another room location. Our guest rooms including bath rooms are all proudly and openly published online. Room décor can be subjective between guests. We encourage you to include décor as part of your reservation decision making process next time. I have noted your comments and will be reviewing them. Thank you so much for your time. We value your comments. Please email hotel at [email protected] should you have additional questions regarding your stay.

"Recommended!"

5
02/07/2016

good structure in a good position, central departure point to explore the various tourist attractions in a range of 150 miles (250 km), would stay there more than 2 nights, best breakfast I had in the USA (but I had it allways between 6.30 and 7.30 in the early morning). Plenty to see near the hotel. The Antilope Canyon is a must (very expensive, though). Various restaurants of all kind and supermarket nearby.

"Best Western Plus, Page AZ"

3
02/07/2016

I have stayed at Best western in the past and have found them a midrange hotel This was a luxury prices and a poorly kept hotel. staff was not friendly. one day out of 3 we stayed they did not sweep the floor in our room, rooms no carpet just fake flooring and it had bubbles in it . I found Page as a whole overpriced and under preform.. consider being outside Page.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Steamer45: Thank you for your recent stay with us. I apologize you did not like the rates. Our rates are comparable to area hotels offering similar quality and service. We also offer various discounts throughout the year. I encourage you to visit Page during the off season when rates are lower, the crowd is smaller, and the weather is still great! Please email hotel at [email protected] should you have additional questions regarding your stay. Thank you.

"Clean and Good Location"

5
02/07/2016

We were greeted very kindly by the front desk upon arrival (Thanks Philana and Joy). The room was clean - the flooring was a little funky, but overall, the hotel was great. Breakfast was a full and hot. We walked to a dinner location down the road and the evening was very comfortable. Worth the stay!

"Great location. Modern Luxury."

5
01/07/2016

Rooms were on the small side but comfortable and nicely decorated. Great beds. The pool area with it's cabana's and outdoor couches was extremely nice. No plastic pool furniture here. Loved the pool area. The free breakfast was a nice surprise. Actually had staff seating you at a table. Real dishes and silverware and quite a few hot dishes to choose from. The location is close to all attractions and restaurants.

"Great for families"

4
01/07/2016

I was pleasantly surprised to get a room with THREE queen sized beds. It was clean and updated. It had a beautiful large vanity and double sink. This would be a fantastic room for a large family. Even though it was just for me and my daughter this time we enjoyed the extra space.

"Very convenient location to the main attractions "

5
01/07/2016

Pros: 1. Convenient location (less than 10 minutes) to Antelope Canyon, Horseshoe Bend, restaurants, and Wal-mart 2. Recently renovated 3. Better than average free breakfast 4. Friendly staff Cons: Nothing comes to mind. Enjoy your stay!

"Best Western, you've earned a new customer!"

5
30/06/2016

This was our second of two Best Western stays on our 2-week trip in Arizona-Utah. We stayed here two nights beginning of June. Hotel is clean, breakfast is GREAT, room was large, beds comfortable, Keurig machine with GOOD coffee (Tulley pods which is what I order at home), and a great pool with cute cabanas. Walking distance to Strombolli's (great pizza!) where we ordered pizzas and salad to go to eat by the pool. Would definitely stay here again and will recommend.

"Very comfortable room"

4
30/06/2016

A great location in the southwest. The hotel was very well kept up and run. The room had all the comforts of home including wifi. Beds were nice and had the good sleep I was hoping for. Didn't try any food here so cannot speak to that. I would definitely stay here again if in the Page area.

"Night in Page"

4
30/06/2016

We only stayed here for one night because we had book a tour with Colorodo River Adventure early the next morning. The room was clean and the rate included breakfast. The pull out sofa was not working, but hotel staff brought us an extra bed. It was a very hot day, so it was great that the hotel has a nice pool! The girls from the breakfast staff were extremely helpful!!!

"2 Nights in Page"

4
28/06/2016

We stayed for 2 nights at the BWP at Page, and enjoyed it a lot. There was a pool and a laundry and a good breakfast buffet. Lots of people there and the staff was handling all of them well. The only minor complaint was that we got there at 3PM, thinking it was 4PM. The internet service is slow, but they let everyone know that when checking in.

"No food"

2
27/06/2016

After waiting in reception for an hour we were allowed to check in early. There was no food available at the hotel so we had to walk to the mall to find somewhere to eat. The rooms were adequate, clean and we had a good nights sleep. The swimming pool looked good and was well used. As the hotel only did breakfast and no other meals, we again had to walk quite some distance to a restaurant for dinner. We were also informed that breakfast would not be available as the restaurant had been booked by a party, so off we trotted again to the supermarket for something for breakfast as we had an early start the next day (on a coach tour) All in all this was not what we expected from this hotel, and we were disappointed.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear olive064: Thank you for your review. It appears you were traveling with a motorcoach tour bus. Our hotel does offer group breakfast option; however, it appears your tour operator did not include meal at hotel as part of your package. Our hotel is located in downtown Page, so it is a short walk to either area breakfast restaurants, pastry shops, or super market. Your tour manager should have addressed these questions to you at check-in. Our front desk staff is also able to provide you with this information. Thank you for your stay with us.

"Woke up by footsteps upstairs in the early morning"

1
27/06/2016

Spacious room with 2 king beds and big traditional heavy furniture. The big mirror door for the closet was inconvenient for open / close, thus could not use it at all. Non-stop toilet flush needed manual adjustment to stop the continuous flow. Bath tub drained slow, so basically bathed in puddle of water. Thin wall / ceiling and poor sound proof as we were woke up around 6:00 am by guests' footsteps upstairs as he / she was packing, sounded like giants walking upstairs; plus the doors opened and closed outside as guests went for breakfast. Breakfast was included with standard food and average variety. Only 1 lift in Hotel but it was extremely slow. Besides, housekeeping staff was using it during morning peak hours (breakfast and check-out). Couldn't use after long wait, wanted to use the stairs but there was no sign of its location. Took us 5 minutes to find it with Reception's direction. Eventually, moved our luggage down the stairs for check-out. Comparatively high rate for this 2-star hotel and it was definitely not worth the value; but too bad there was not much choice in the South West.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Bkpkwok: Thank you for your recent stay with us. We do apologize our hotel did not meet your expectations. I have noted your comments and will be reviewing with the various department heads to make improvements. Again, I am sorry for your inconveniences. Please email hotel at [email protected] should you have any other questions regarding your stay.

"Great place to stay!"

5
21/06/2016

We were here for one night. We requested an early check in, but couldn't get it. However, the hotel stored all of our bags so that we could go out and see the town. The rooms were very nice and clean. The beds were comfortable. The double shower head was fantastic! I wanted to stay there for an hour! The kids loved the pool. The laundry room is one of the nicest I've ever seen as far as motels! I'd give the laundry room 5 stars based on cleanliness and the fact it had AC in the room! Breakfast was also very good. Lots of variety of choices to eat! Pancakes, eggs, sausage, yogurt, eggs, bagels, etc. Coffee, tea, orange juice, etc. Again, comparing to other motels, this hotel is probably the best when it comes to complimentary hot breakfast! Wow! My only suggestion/observation is with the service. There was a lack of warmth from some of the front desk workers. One of the girls (I wish I could remember her name) was the only genuinely friendly worker we found. She was very helpful in recommending places to eat. She grew up in Page, so she also talked to us about places to visit. She even helped us secure a late check out. She alone made our stay there worthwhile. She needs to teach the other gals (including her supervisor) how to connect with guests. The internet is bad in Page. There's a sign at the front desk when you register to let you know it's not the hotel's fault that the internet is bad. It's a city problem. So....I don't think it's fair to complain about the wifi in the hotel if it's out of their control. We managed with the little wifi we got! Everything was great about this hotel. It has free parking, wifi and a great breakfast! I would stay here again.

"everything excellent but the receptionist"

4
20/06/2016

The hotel is very clean and comfortable; breakfast included was very good and the staff is absolutely kind and always smiling. The only exception is one receptionist (whose name i don't remember) who was totally unkind. I suggest this hotel to anyone who is visiting the Grand Canyon area

"Great visit to Lake Powell"

5
18/06/2016

We enjoyed Best Western Plus at Lake Powell. We got to see Horseshoe Bend and swim in the Lake, both of which were close to the hotel. We kept it simple and ordered a pizza for dinner, and then our family of four enjoyed the pool and hot tub. We thought the outdoor amenities were some of the nicest we've seen. It has plenty of comfortable seating and a rustic feel. We like that breakfast was organized, and there was plenty of good food. Great stay!

"Slot Canyon Hummer Tour"

5
17/06/2016

Stayed at the Best Western Plus for one night. Check in was quick and easy. Hotel lobby as well as our room was very clean. They actually included a full breakfast, not just snacks. JB was the host and did an excellent job. He made sure we were seated right away an answered all our questions. I would recommend this hotel if you are in Page Arizona.

"one night stay"

4
16/06/2016

Good hotel. Only stayed one night so I didn't get to look around much. Pretty much checked in , showered and went to sleep. Bed was comfortable. My reservation didn't show that I had children checking in as well and I was told children above 12 are counted as adults and there would be a $10 fee for breakfast. Even though I booked the reservation myself through AAA through our travel port because I work there and book hotels for members all the time. Somewhere down the line it did not show. When you go to breakfast you have to check in with an attendant who asks for your room number marks you off their list then takes you to a table I thought that was the oddest thing. The area is small so I'm sure they seat people to get the most in. The express checkout is great. They slip you a paper at some point during the night..you read it...if you agree with everything you just sign it and drop it off with the keys when you check out. There wasn't any one in line when I dropped it off in the morning so I didn't have to wait but if there was I did not notice a box just to throw it in and be on my way....so it would not be much of an express if you still had to wait.

"Great Hotel!"

5
14/06/2016

I stayed here on business and wished I was in town for recreation! This is a great hotel - very nicely appointed rooms and lobby, the breakfast was exceptional, and the staff were very friendly and helpful. They have established routines to smoothly handle large crowds that made the stay much more enjoyable. Loved it and will definitely stay here again. Kudos to Dina at the front desk!

"Needs Improvement"

3
13/06/2016

The three girls at check in were more concerned about their conversation than checking in. One girls parents thinks she looks like a bull because of the nose ring piecing she recently got, I thought she looked fine, I just wanted to get checked into my room. I had to remove the drain plug and hair plug from drain so shower would drain. We booked a room for 5 had to make trips to front desk for more towels and sheets for pull out sofa. Coffee pot plug could not reach any wall socket. Bottled water filling station tasted bad. $290 for a room, I expected more attention to detail.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Bill W: Thank you for sharing your stay experience at our hotel. I do apologize for the issues you noted. We have young millennials working at our front desk. Their natural generation culture is more casual that previous generations. I do apologize that you were involuntarily and unappreciatively hearing their fashion trend discussions. I have shared your feedback on other room items with the housekeeping manager to make improvements. Thank you for your time.

"Good but expensive compared to other Best Western Plus."

3
11/06/2016

Stayed here for a night in June. Firstly, late check in - I appreciate website says 4pm check in, but when it's very hot, it's nice to check in a little earlier. Not possible, we had to wait in the lobby for an hour until 4pm. Wifi in lobby is good, in the room, as someone also says in an earlier review "It sucks" - a lovely expression! But it does, it's very poor in rooms. The hotel quote poor local service, if that's the case, why does it work well in the lobby? Maybe lack of investment ? The room, for a Best Western PLUS, was average compared to other Best Western Plus hotels I have used. Expensive, but no more than a good room. Not large, one chair (plus a desk chair). We experienced a lot of night noise from other room guests. Best was breakfast room, and breakfast - I rate very good. Staff were also pleasant. This is a very busy hotel, with queuing at busy breakfast times, for a table. Small pool, but pleasant and clean.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Timetraveller-2007UK: Thank you for your feedback. I do apologize for our hotel not being able to check your reservation any earlier than 4pm. Our front desk tries to accommodate early check-in request whenever possible. Unfortunately, on your check-in date, the housekeeper were not able to properly clean the guest rooms fast enough prior to our standard 4pm check-in time. We hope you were able to cool off from the summer heat in our air conditioned lobby with the free iced beverage offerings. I am sorry for the slow Internet service in Page, AZ. The city does not offer fiber optics line due to its remote location being cut off by U.S. federal and Navajo Indian lands as well as by Glen Canyon. Fortunately, the hotel does have better access to bandwidth from our lobby. Thank you for your comments.

"Great stay at the plus! "

5
11/06/2016

Everything was wonderful! Great location, friendly staff, very clean room, and an amazing breakfast. Huge variety of food, stayed three days and they had so much options, I felt like I ate something different each day. Breakfast staff was very friendly, and worked hard to keep everything fresh and clean. Can't wait for my next stay!

"nice"

4
11/06/2016

We stayed a night in January 2016 first floor. BW Plus was good. It was easy to come out of Grand Canyon and get back in anytime the weather was not good. Check in was good. Staff was friendly and had service mind. Breakfast was very good.

"Nice place to stay in Page"

4
11/06/2016

This hotel is light and bright, staff is friendly and helpful, breakfast in the morning has many options including freshly made pancakes - one of the best breakfasts I have had at a BW hotel. Bed was comfortable, room needed a little attention. Flooring was starting to buckle - the front desk was informed and said it would be taken care of immediately.

"Pleasant stay in Page"

5
10/06/2016

We stayed there for just one night June 2016. Clean, good sized room with comfortable queen beds and wide selection on the breakfast buffet. The location was right for our Page activities: relaxing in the hotel's pool/hot tub, taking pictures of the Lower Antelope Canyons, visiting Horseshoe Bend, and Smoothwater rafting on the Colorado River. Close to Lake Powell too.

"Great place to stay"

4
09/06/2016

Hotel staff was helpful, our room was clean. Breakfast was great with lots of options of hot and cold items. If you are planning to visit the North Rim of the Grand Canyon, I recommend staying here. Close to the Colorado River Rafting Tour which was also great.

"Good hotel but very late check-in"

3
08/06/2016

After a long drive we were very disappointed not to be allowed in until 4pm even though we had cleared all the paperwork. It was very hot and there was nowhere to visit except the Glen Canyon Dam. From the look of other clients, who were obviously angry at the wait we waited for three hours.Page has no air-conditioned mall to sit in only one supermarket with no shade.Not a good start.However the breakfast was very good and once we had access to the pool we enjoyed that.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Tessamum: Thank you for sharing your stay experience. I do apologize that you were not able to check into your room before 4pm. Our hotel published check-in time is 4pm and this is disclosed at time of booking on all reservations. However, we do try to accommodate whenever possible based on occupancy and cleaning schedule of the housekeeper. We do apologize on the afternoon of your check-in the hotel was not able to accommodate your early check-in request. I am happy to hear you had early access to our beautiful pool area to unwind and cool off. Please email hotel at [email protected] should you have additional questions regarding your stay.

"Disappointing"

3
07/06/2016

After reading reviews I expected a better experience. The floor of the room was awful - cheap "wood" look vinyl that had more ripples than Antelope Canyon. It was dirty, too, as I discovered when wiping up some water. I had to wash my feet before bed because the floors were so dirty they made my feet black. The baseboards were also dirty (and some missing), you could see where the paint on the walls had been partially touched up (because the new paint wasn't the same sheen). The one picture was hung upside down! The elevators were slow, and the overall impression was that corners had been cut for cheapness throughout the hotel, and most certainly in the room. The one bright spot was the breakfast, which was very good. Wifi was awful. They claim it's not the fault of the hotel's router, but then why is it better in the lobby?

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Texaslinda2014: Thank you for your stay with us. I do apologize your experience at our hotel. I have noted your items and will be reviewing with the department managers to make improvements. Please contact the City of Page should you have doubts regarding High Speed Internet challenges in Page, AZ. If you have further questions regarding your stay, please email hotel at [email protected] Thank you.

"Excellent stay!"

5
05/06/2016

Really good quality hotel with excellent service! Great breakfast! Pool area well kept and wonderful to relax in hot weather. Beds very comfortable. Thank you to all friendly staff....we had a great time in Page, AZ.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jeannette B: Thank you for your recent stay with us and your kind words. We are delighted you had an excellent stay with us and was able to enjoy the hotel amenities. Please come back and stay with us whenever you are back in the area. We look forward to your future stay. Thank you.

"Comfortable"

5
03/06/2016

Lovely hotel in a great location! Really comfortable and spacious rooms. Saw the lake, Glen canyon dam and Antelope Canyon from here before heading off to our next destination. Would recommend to anyone looking to stay in the area.

"After an early morning photoshoot, come back for the breakfast buffet."

3
03/06/2016

My family stayed here twice: the evening of March 21st and March 23-25. This was Easter week, not the best time to be in Page specially if you dislike crowds! For the price I paid, this hotel was a bargain. The amenities were good, nice size well appointed room, breakfast buffet was a notch or two better than most hotels. The biggest disappointment was the internet connection. I had faster connectivity with my iPhone compared to the wifi unless you were in the lobby. I later found out through the tour company, the internet in Page as a whole regardless of where you stay can be summarized in two words: IT SUCKS! Apparently, the city has only one internet provider and it obviously needs an upgrade to keep up with the technology that urban folks like me are accustomed to. The location is easily reached, within block from different eating establishments. Parking is a little tight when the hotel was fullly booked during the Easter week. One caveat - do not ever try to check in earlier than 4:00 PM as the front desk will not allow this to happen, no exceptions. We had camped overnight on March 22nd at White Pocket. The wind was gusting 35-45 mph and any item left in the open had grains of sand. We arrived at the hotel at 3:15 March 23rd and requested to check in early as we were so dirty we badly needed to shower. Our request was ignored.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Gerry C: Thank you for your stay with us. We appreciate your time to share your stay experience. I do apologize for the area's slow Internet service. It is beyond the control of all area businesses since Page does not have Fiber Optics line service which limits capacity and speed during peak demand hours. Our hotel regular check-in time is 4pm. Depending on the daily cleaning load of housekeeping department, we try to accommodate early check-in's, but this is not always possible based on room type and reservations. We do apologize that our hotel was not able to provide early check-in for your party. If you have further questions regarding yours stay, please email us at [email protected] Thank you.

"nice hotel, low internet"

4
03/06/2016

location is great. rooms is clean. only complain is the slow internet. breakfast is rich but we don't have enough time to enjoy it. the elevator area on second floor are so hot, doubt the air condition might be broken

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jing C: Thank you for your review. We appreciate your time to share your stay experience with others. I am delighted to learn you had an excellent stay at our hotel and found our place to be clean and comfortable. We are currently waiting for a part to replace our elevator lobby central air. Page, AZ has slow Internet in the entire City due to no fiber optics line service, which is what provide fast speed for a large volume of users during peak usage hours. Unfortunately, the area is so remote in the Western U.S. that it is difficult to bring in the fiber optics line through federal and Indian lands. We do apologize for the frustrations as it is equally frustrating for those of us who live here year around. Thank you for your feedback. Please write to your congressmen to let them know you have experienced the digital divide in America and that native Americans also deserve stable quality Internet access. Thank you.

"Lacking in servuce"

1
01/06/2016

Arrived after long drive to be told they couldn't find our reservation. I had a printed copy and email confirmation. We had reserved a standard King room. After calling a manager they tried to give us a queen room abs when I stated that was not what I had reserved they gave us a King room but it was a handicap room with no luggage stand, closet or hangers. Also no hair dryer. Long lines for breakfast. Noisy room

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear KFrosi, Thank you for your review. However, your stay at our hotel must have been from awhile ago, because our hotel no longer has any rooms with only 1 queen sized bed. All of our rooms for a long while now have either only 1 King bed or 2 queen beds. We thank you for your feedback, but your stay experience is not from a recent stay. We do apologize for your inconvenience from awhile back and do invite you back to stay with us in the near future. If you have any questions, please contact hotel at [email protected]

"Nice and Cozy very well located hotel in Page with Great Breakfast and rooms"

4
31/05/2016

My review is from my experience few years ago i.e. September 2011. Hotel is centrally located and nestled in main Page Market. All tours are easily accessible right outside the hotel (on other side of road). Room was big and linen were clean. Interiors were of little dark background but that added a good pinch of taste in living. Breakfast was superb. Variety of stuff and that also with good taste. Breakfast was very wholesome. I will definitely recommend this hotel to anyone visiting Page and Lake Powell.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Gaurav S: Thank you for your review albeit is was form 5 years ago. Since then, our hotel has gone through a complete renovations and a total revamp of our Hot Breakfast buffet. If you loved our breakfast from 5 years ago, you will love it even more now with toppings bar and expanded cut cuts and cheese selections. We appreciate your past stay with us. We are glad we are able to play a part in your memorable vacation experience!

"Best Value in Page"

5
31/05/2016

Very modern interior with very friendly staff. Room newly updated with laminate floor and lots of pillows on comfy bed. Small bathroom but double shower head makes up for it. Many, many options at breakfast which is attended by a half dozen or so employees. Lots of seating which is overseen by an employee as well. Would be first choice for hotel in Page, Az.

"Big nice room in a nice town"

5
31/05/2016

Really enjoyed my stay in this hotel. Room had 2 queen size bed. Nice big room, clean and the shower with dual head was great. The breakfast was fabulous by Best Western standards. And I guess the hotel knows this and advertised proudly: FULL hot breakfast. Was on road trip from Las Vegas to Grand Canyon and Page was a great place for a stopover. Do visit the antelope canyon (excellent value tours) and horseshoe bend. Highly recommended to stay at this hotel in page.

"A good BW hotel"

4
30/05/2016

My wife and I stayed at this hotel for two nights in mid-May for our visit to the Upper and Lower Antelope Canyons there. We did the booking quite early with a good price for the choice of no cancellation. Since we were going anyway, I didn't worry about. We got there very late and got a room at the pool level. The room was reasonable for its size and amenities. The room was quiet although the property was at an intersection; there wasn't much traffic there anyway. The breakfast was included and was pretty good. It was said that it could get crowded between 7 and 9, but it was not bad when we ate there. It may get crowded in summer time. The town was small, and the hotel was on the main street of the town, so it was easy to get to all the major spots of attractions: the canyons, the lake, the Horseshoe Bend.

"Nice hotel, centrally located in Page"

3
30/05/2016

Room was quite large, tv with lots of channels, fridge. Wifi quite slow but this was announced. Breakfast is quite busy, more quiet after 9. Lots of choices. Partly paper plates and plastic cuttlery, not very sustainable. Laundry available, enough capacity. Airco in the room was pretty loud but we didn't really need it. Shavingmirror would have been comfortable. We didn't use the pool but it looked nice, above average. Close to the hotel you can enter the around-Page-trail, which is a really nice walk. Shops and restaurants are all at walking distance. However, it's not cheap to stay in or around Page.

"Are we done yet? "

4
29/05/2016

This is a recently, maybe even ongoing, renovated hotel. The lobby was beautiful decorated. I got to see a lot of it while waiting to check in and be told that yes my room should be ready but its not. I wasn't waiting alone. Perhaps they need more cleaning staff. The room was very clean and nicely done although the ac was noisy and didn't seem very efficient. The complementary breakfast is well stocked and good all though this is the first time I've seen that you have to check in and have a hostess seat you. The wifi is lacking. The staff I interacted with were very friendly.

"Paradise "

5
27/05/2016

So much more than we ever expected. Beautiful rooms, fantastic pool area, superb breakfast, staff extremely nice and courteous. We stayed here while visiting Antelope Canyon, which isn't to be missed! I just wish all hotels could measure up to this one. A 5 star quality hotel at a modest price.

"Good location, honest breakfast, fair price."

4
27/05/2016

The hotel is in a very good location, only 20 minutes away from the Horse Shoe Bend and the Antilope Canyon. The rooms are large, comfortable and clean. The breakfast was included and decent, and the front desk was very efficient.

"Excellent "

5
27/05/2016

Stayed here for 2 nights while exploring the area. Very nice property. Fresh and clean. Terrific breakfast. The best I've seen yet. Staff is exceptionally friendly and helpful. A few who I especially remember are Dina, Kendra, JB, Fay and Yesenia. All really sweet and cheerful. Definitely recommend this hotel for a stay in Page.

"A little dissappointed"

3
27/05/2016

First the good. The room was OK., clean, good AC. just as you would expect at a BW. Now the Not So Good. the cost was $200. OK. But for all practical purposes there is NO INTERNET, There is a wireless network that seems to have good coverage, but then the internet connection was so slow is was unusable...several minutes to load ANY web page and many timeouts. I never was able to send an email (so I could not get much work done) because either it would time out or they are blocking the outgoing ports. I did not try web based email since the connection was so sloe to begin with. SO if you want an good, average $100 hotel for $200, it is awesome. Just don't expect an internet connection. OH...and the refrigerator did not work.....

"Nice location "

5
25/05/2016

Awesome hotel ... Very close to antelope slot canyon tours for upper antelope ! Check in was smooth and hassle free. Rooms are clean , spacious . Breakfast was commendable with lots of variety ! The receptionist was very helpful as we were confused about the timings in Arizona . She updated us about our canyon tour timings as we seemed to think there is time difference ! All in all , awesome place to stay !

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear PranaliBmumbai: Thank you for your stay with us. We truly appreciate your kind words regarding your stay. Our team works extremely hard to deliver quality standard to our guests. We appreciate your recognition of our efforts. Please do come back and stay with us if you are ever back in the area. Thank you again for your time to share your experience with others.

"Top Notch!"

5
25/05/2016

The hotel and our room were very clean and the staff was friendly and helpful. They did a nice job on the breakfast, the room was bright and cheery and there was plenty of staff on hand. There are a number of dining choices within easy walking distance. The only thing we noticed and it really was not an issue, the laminate floor in our room was obviously not installed correctly, not flat, more in subtle waves. Overall, we were very pleased with our stay and would highly recommend this property. Note: Arizona is on Mountain Standard Time but does not use daylight savings as most other states in this time zone do. The tour of Antelope Canyon we took said they use MST. Well, we checked MST time on the internet and it gives you the daylight savings time, therefore, we arrived an hour early for our tour.

"Good hotel let down by breakfast and details"

3
24/05/2016

First the good things. The rooms are good. The location is good. The staff are friendly. However, detail is what differentiates a good hotel from an average one. When we arrived, my requests for type of room did not seem to have been acknowledged. However, when we mentioned them, we were given the correct room. Except that there was no coffee maker in the room. We asked an employee about this, and she tried to find one, but returned to say there wasn't any spare. When we complained at reception, a replacement was found. Then there is breakfast. A notice in reception says you may have to stand in line unless you get in there before 7 or after 9. And they are right. We got there at 7:30 and had to wait until people finished and we were shown to a table. It is like a military operation, with people asking if you have finished every time you get up for food. This is NOT what I want on vacation. I want to amble into breakfast during the specified hours, and choose where to sit and relax. This is what happens in every other hotel I visit. I wish to emphasise that the staff do their best, but why oh why does this happen in a new hotel. If I may be constructive, get rid of all those big tables, and replace them with more tables for 2. I think you will find you get more capacity in the breakfast room. That's all. I am exhausted now, but I will not be returning.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Keith O: Thank you for your recent stay with us. I am happy to hear you had a good experience in your guest room. I do apologize for your wait at breakfast. During high season, the hotel can get busy with couples, families, friends and families traveling together, etc., so it is difficult to have only tables for 2 as some people don't like to have gaps between shared tables. However, we do value your suggestions and definitely take them into considerations for improvements. If you have additional questions regarding your stay, please email hotel at [email protected] Thank you.

"Slightly superior to the other Best Western in Page"

2
22/05/2016

We were moved here after our booked room became unavailable at the other Best Western. Slightly superior to the Best Western Lake View. Wi-fi is not high speed as advertised - it hasn't come to Page yet so why advertise it. Also logging into the wi-fi during the evening is hit and miss when probably everyone is trying to use it. Rooms okay and acceptable. There are other hotels in Page and this one does not meet the Best Western standard

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear MB6391: We understand you were a guest of our sister hotel next door. Your reservation was for a non view side room in a King bed. However, as a good gesture, the desk clerk from the sister hotel and our hotel worked together to upgrade you to a King Suite at our hotel. We are highly disappointed in your unfortunate lack of appreciation and mean spirited comments. People should be kind to one another and recognize when kind gestures are shown to them. Good luck with the rest of your life. Hopefully, you will be able to see the beautiful people and things around you. You choose the reality you live.

"Antelope canyon & horseshoe bend "

5
21/05/2016

My friends and I booked this hotel because We were planning on visiting Antelope Canyon and Horseshoe bend. We flew in from LAX to PHX then drive 4.5 hours to get here. The hotel has a beautiful view of Lake Powell and the dessert. Plenty of parking, there's a coffee and water bar in the lobby, complimentary computers for guests since wifi was a bit spotty in the room. Not far from the hotel are multiple fast food eateries, Walmart, and Safeway. Theirs complimentary breakfast for you in the morning which was really cute. It's cafeteria style. If you're not up For this like some in our group were you can grab breakfast sandwiches at nearby Jack in the box The drive to antelope was 20 minutes or less. Great clean hotel. Would recommend if you're passing through .

"Passing thru between vc destinations "

4
21/05/2016

Fantastic personnel. Very well trained. Natasha was advised phone and coffee maker not functioning properly. She personally cane to room, showed us how coffee maker worked. Then determine phone was broken and did a trade out. Would have expected a maintenance person to be summoned. Really impressed with her attitude and work ethic. At breakfast, Fay was good at hosting. Very, very wide variety of food choices personnel there to cook waffles. Staff also in breakfast room to direct. One of the best hotels we have stayed in on this trip. Excellent value! Clean room and we'll appointed.

"Loved this hotel!"

5
20/05/2016

Stayed here while in Page and loved the room, the staff, the breakfast...all outstanding! Great location within walking distance to the Powell Museum, restaurants, shops, etc. The pool area is beautiful. The hotel is kept up so nicely by a host of friendly staff who are very willing to assist with guest requests. The coffeemaker didn't work in our room and was quickly replaced. That sort of thing is so appreciated. Page is a great little town and this is a great hotel!

"Excellent Hotel in Lake Powell"

5
19/05/2016

Stayed here recently, hotel was very nice! Breakfast area has recently been remodeled. Room was very clean and quiet! This was the second time we have stayed at this Best Western and we will be back! Page Arizona has a lot of beautiful country to explore!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Robert H: Thank you for your feedback. We are very pleased to learn you had a great stay with us. Your kind words about the hotel and our amenities are much appreciated. Indeed there are so much to do in the beautiful areas around Page. We look forward to your return stay with us. Thank you again.

"Best Western Plus"

4
18/05/2016

A beautiful new building, very clean and roomy. The cafeteria breakfast was bountiful and fresh with lots of choices. The only problem was our A/C wasn't working well when we got there and got worse as the night went on. We called the desk and they sent someone up at 9 at night on a weekend which amazed us, but he had to leave to get a screwdriver, then returned with a helper but they never did figure it out and just left without saying anything. We opened the window and the door to cool off for a while but by morning it was pretty hot again. The other rooms had below window units but because of the roof construction ours was in the room, maybe it couldn't be fixed. Otherwise very clean and well appointed, would stay there again just not in that particular room.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Vtgirl_9: Thank you for your recent stay with us. We are delighted to learn you had a great stay at our hotel and enjoyed our many amenities. I do apologize for your inconveniences with our central AC. I am having maintenance addressing the problem. Thank you for letting us know.

"Excellent Motorcycling Stop Over"

5
16/05/2016

An excellent and comfortable stop over on a motorcycling part of a honeymoon! We decided to take 3 days in Arizona on motorcycles in the mid section of a 3-week honeymoon, and we chose this hotel as it was a convenient location for this part of the tour and it offered great value for money. A very well equipt and comfortable room, excellent buffet breakfast and knowledgable staff directed us to a good steak house for our evening meal. Highly recommended and good value for money.

"Ideal facilities ideal location."

5
15/05/2016

Stayed for business. Location was convenient to job and everything in town. Facilities were clean, modern, and included fridge, microwave, Keurig coffee maker with great selection of teas and coffee. The large hot tub was a great way to relax at the end of the day. Breakfast was excellent and staff was very courteous and friendly all the way from housekeeping to the general manager.

"Arizona & Utah National Park tour"

5
15/05/2016

Location of BW at Lake Powell was great, the cleanliness of the room was perfect, we were located on the back of the hotel (our request), the room was very quiet. The Breakfast was excellent, choice, quality and room decoration.

"The Plus in Best Western..."

4
13/05/2016

We stayed here two nights - check in was good - friendly staff. Room was clean and quiet - they have laminate flooring in the room - which was kind of nice. Too often the carpets are pretty well trashed. This looked fresh and clean. This place also passed my wife's AC filter test - the filter was clean. They have a large area for their hot breakfast - you are seated as you would be in a restaurant - timing is everything... if you get in early you are probably good - if you try to eat between 7-9 you might have to wait a few minutes. Nice selection of breakfast items. The wifi is terrible - slow!!! They have an apology sign when you check in - something about Page not having fiber optics...it was very slow. Other than that, it is a nice place to stay.

"Friendliest Hotel in the West!!"

5
11/05/2016

My husband and I spent three nights in Page at this Best Western. Great hotel - clean and breakfast assortment was wonderful and a great way to start the day. The best part of the entire stay was the friendliness and courtesy of the girls at the front desk, housekeeping and breakfast staff. They were always helpful, smiling and extremely friendly. I recommend this hotel!!!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Kim C: Thank you for your recent stay with us. We truly appreciate your feedback. Our entire team strives to deliver a clean and comfortable stay for our guests and of course all with friendly service. #BWsmiles.

"Nice hotel with friendly staff"

5
11/05/2016

The hotel is at the center of Page AZ. Near to downtown and all the tourist attractions. Hotel is clean and comfortable. Parking is easy. Free breakfast is really good. Kudos to hospital staff Joanne, JB, Kris , Kendra and Joy. Keep it up guys your doing good job.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Joy L: Thank you for your feedback. I will be sure to let our breakfast crew know your recognition of their great work! We are very happy to have our guests wake up to their wonderful service in the mornings.

"Everything but Internet"

4
11/05/2016

This is a first-class hotel, but when my husband and I spent the night in April during a tour of Utah national parks, we were disappointed that the internet service was not working. We had excellent service from staff recommending dinner and recreation options, clean and super comfortable room, plus a delicious fresh and full breakfast in a pleasant dining area, all at an amazing price.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Mary C: Thank you for your feedback on your stay. We are delighted to learn you were able to take advantage of our value season rates and found our hotel to be clean and comfortable. Our entire staff works extremely hard to maintain an excellent standard for our guests. Please come back and visit us again. Thank you.

"A great surprise!"

4
10/05/2016

There are 2 Best Western in Page, they are very close one to the other. The Western Plus is a great choice. The rooms are clean and big. There is a service of Laundry available for the guests. Pool and whirlpool outdoor. The breakfast is very good, with a lot of choice of cold and hot food. The hotel probably has been recently rennovated. Great choice in Page, AZ

"Nice stay"

5
09/05/2016

hotel has clean rooms and comfortable beds. The hotel staff was friendly and helpful. It is within walking distance of most of the tour companies. They also have a nice breakfast buffet with everything from cereal to pancakes, eggs and sausage.

"Remodeled - well somewhat"

3
08/05/2016

We spent a weekend at Best Western Plus in Page Arizona. Thanks to Booking.com we could have a suite for the price of a normal room. The room was very large, it occupied a corner of the building, so we had a light room because of windows at two sides. The suite was remodeled, though not brand new. The beds were new, the stand with the lamps were and the floor was new. Thank heaven, no more carpet - with all the nasty secrets hidden in them - but a smooth floor. The rest was definitely vintage: the refrigerator, the sofa and especially the bathroom was old style. All'n all we thought the suite was okay. The most notorious Tripadvisor issue of this motel is the breakfast and its breakfast room. I read here that there are supposed to be too many guests for this size a breakfast room. And that you have to wait to be seated (after spending some time in line). We did not have wait at all and were not overwhelmed at all by the crowds. There was a nice atmosphere and no rushing at all to get your food. What is offered, is average, exactly what you can expect from a motel that offers breakfast. A special mention of JB, who is a very nice and friendly person and works his b*tt off to customize everybody's pancakes with fruit and other extras!

"Very nice hotel, great breakfast"

4
08/05/2016

Stayed here one night after a backpack trip in the slot canyons. It is a very nice hotel. The breakfast is among the best I have seen in a motel. Convenient location. The front desk was a little sketchy in their knowledge, but it was of no matter. Beds are great.

"Good overnight stay"

4
08/05/2016

I stayed at this hotel as part of a tour in America during August 2015. The hotel had recently been renovated to a high standard and the furniture was clean and comfortable. The hotel is in a very good location for attractions such as Antelope Canyon and Monument Valley.

"Excellent accomodarion/Friendly staff"

5
06/05/2016

The room is excellent and clean, breakfast is good and the staff is friendly and accommodating will be back to the same hotel again. Special mention to the front desk clerks they really help as a lot.

"Nice room, friendly staff, good breakfast"

4
06/05/2016

We enjoyed our stay at Best Western at Lake Powell. I would say it is one of the better hotels in the area. The breakfast area, food and set up was better than expected although it would make more sense to have more than 1 employee serving as busser and hostess. The bed and room were comfortable and clean.

"OK property, but no "Plus""

3
04/05/2016

No advantage over a standard Best Western Hotel. Our closet door was broken, and hopelessly entangled in the curtains that were awkwardly placed too near the closet. The hotel said they could not provide a small 2nd waste can (for a suite?). Breakfast was standard unimaginative fare, with poor quality fresh fruit and hard boiled eggs that had been dumped out of a bag. The rooms are very noisy, so get the top floor unless you want to be awakened by footsteps. Towels are very rough - like sandpaper. Internet is EXTREMELY poor - it's only usable mid-day in the lobby.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear SR22: Thank you for your recent review of your stay with us. We apologize the hotel did not meet your standard. We have noted and will review them at our next management meeting to make improvements. Our hotel is in the process to upgrade all our closet doors, so be sure to come back to stay with us to experience the newly designed space. Our team is very excited for the improvement. Unfortunately, slow Internet is a problem for the entire area due to no Fiber optics line, because our town is cut off by Federal and Navajo lands as well as by Glen Canyon. The same reasons that have kept the area pristine and beautiful is also keeping the area "off the grid", so I can understand why city visitors can be frustrated by the areas lack of fast modern day technology. Hopefully, someday, our small town can have our pie and eat it too. If you have additional questions regarding your stay, please email hotel at [email protected] Thank you.

"Amazing view"

5
03/05/2016

Room was adequate. I did not care for the wood floors...felt gritty all the time. But the closeness to antelope canyon and the dam were appreciated. Breakfast was ok. Staff were outstanding and extremely helpful. Big John's texas bbq is a must.

"Good place to stay while in Page"

4
03/05/2016

Room was clean, staff friendly, location to sites and dining was very good. With in walking distance to several good restaurants. The complimentary breakfast was very good and organized. All and all a good experience. Don't miss Antelope Canyon while in Page!

"Visit to Page"

5
30/04/2016

Stayed for 1 night, very satisfied with the value, location, comp breakfast, room etc. Highly recommend this place if visiting Page Antelope Canyon or even Lake Powell. Book directly thr them & earn the Best Western points. It's our fist time with Best Western Plus, noticed the difference than just Best Western.

"Not good at all."

2
30/04/2016

The shower and sink did not drain at all. The hotel was not that clean. The breakfast was not good at all. Overall not a good experience for us, we will not consider Best Western at all for any future trips.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Corey S., Thank you for your recent stay with us. We regret there were problems in your room. The problems have since been corrected. Our daily full hot breakfast is typically enjoyed by our many guests. We are sorry to hear our generous variety of breakfast selections did not meet your standard; however, we are always looking for ways to improve, so thank you for your feedback. If you would like to share more detailed suggestions on what you would like to see added to our breakfast menu, please email our hotel at [email protected] Thank you.

"Worst Western Minus"

1
29/04/2016

We have been very happy at every other Best Western that we stayed in. However, this was a nightmare! The room (Room 208) was not cleaned before we checked in. We found a cockroach in our room. I killed it and showed it to one of the clerks at the front desk. The sink was backed up. There was woman's hair all over the sink counter and one on of the pillowcases. The deadbolt for the door could not lock. The clothesline dispenser in the shower was broken. We were moved to another room (Room 246) that evening. We could not sleep at all as the people in Room 346 directly above us kept walking back and forth all night. The floors are linoleum, not carpeted. Music was playing until after 1:00 AM. The music started again at 6:00AM. We were told that the front desk people would find us another room. We had to move out of our room at 7:00 AM and we were not able to move into another room (Room 343) until 11:00 AM. We were given a mere 20% discount due to the noise issue on our first night there. We didn't sleep the entire night. We always stay at Best Western whenever possible. This hotel has earned the title Worst Western Minus.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear John E: Thank you for your recent feedback. I apologize for your experience. Our record indicates you stayed 2 nights at our hotel. It was unfortunate during your first night, you had problem with your first assigned room upon check-in. Pest problems are usually brought into our hotel by guests. They could have been brought in by the same guest who "discovers" the bug crawling out of the newly laid down luggage as we have no control where each guest had previously stayed the night prior to our hotel. Our guest history shows you were promptly moved to a different room where you stayed without incident for the evening plus an additional night at our hotel. Nonetheless, you were given a discount for the initial sighting of your stay. Unfortunately, the hotel was not able to compensate your demanded for 2 free room nights in Page. We regret you felt compelled to follow through your blackmail the hotel for 2 free room nights or you will by writing an ugly review on a situation that was rectified and accepted by you. Our hotel is on a contracted pest control program with a nationally recognized company. We have contacted the company for a special service call on the room. Thank you.

"Excellent hotel"

5
28/04/2016

Travelling around Arizona for last 2 weeks, different hotel every night - most OK, a few terrible - but this hotel was simply gorgeous. Efficient check in, sumptuous beds, amazing shower. We liked the separate vanity sink unit inside the main door area as it means we can both get ready without holding up the main bathroom for longer. The bedroom is so spacious. What a varied breakfast, lots to choose from. We lost our car keys and reception staff were so helpful. Well done Best Western!!!!

"Psychic Management"

2
27/04/2016

I was booked into this hotel as part of a tour. Upon arrival the tour party was informed that no breakfast facilities were available to tour parties and nor could breakfasts be purchased. When querying the reason for this our tour guide informed us that this was a situation which had been argued about for about the last two years. We were told that if we wanted breakfast we could either eat at one of many places in town or go to the local supermarket to purchase whatever we needed to eat in our room. The manager of this hotel regarded tour visitors as "messy". This explains why I chose the heading as the manager obviously is able to distinguish between messy tour visitors and messy individual visitors. What better way to encourage a mess in a room than to invite people to bring in their own food with its attendant packaging and waste. When one has been travelling on a tour and arrives tired and in need of relaxation the last thing one needs to be faced with is this bigotry. Astoundingly when one reaches the room you open the door and you are immediately faced with the washbasin inside the door. The bathroom being occupied by the bath/shower and toilet. Its surprising that the designer of these rooms didn't place the toilet and bath next to the beds to make maximum use of room space. The walls of rooms are not sound proofed as there is the tramp of overhead footfalls accompanied by the flushing of toilets in the next rooms. I assume we were given cheapest rooms because we were tour visitors! The photos on the company website are of those of the higher rates and not of those at lesser rates. May I suggest thar the manager of this hotel remember this critisism because when his/her management start to pressurise for increased revenue, (which they will, believe me), he/she does not turn to tour operators for support as they will have long gone to better services.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Bernard C: Thank you for your recent comments regarding our hotel. I appreciate your time, but feels your review was biased by miscommunications from your coach tour guide. Our hotel is not a bus tour hotel, so our facilities and services are not designed for wholesale travel. Your coach tour selected our hotel for our service and location qualities. They were willing to pay more for your group's stay in Page with us for those reasons. Additionally, at time of contracting, they were aware that the hotel does not sell our hot breakfast individually as we are not operating a "restaurant". However, because our location is in downtown Page where many local restaurants abounds us, your tour company believed it would work for them. Our generous full hot breakfast is an added amenity designed to better service our individual hotel guests. Though, we don't sell individual breakfasts, the hotel can offer coach tour breakfast at dedicated hour. Your tour company elected not to take this option, because your tour package does not include meal option. I believe your misconception of what was communicated and decided behind the scenes by your tour company allowed you to be upset with the wrong party thus the biased review. I do apologize the inconveniences it created for you. Thank you for your feedback. I hope the remainder of your coach tour travel was a happy one.

"Page hotel stay"

5
27/04/2016

Nice location with easy access. Room was clean and comfortable. We used it as a base for exploring the surrounding area. Amenities made our stay pleasant and comfortable. Breakfast was substantial and provided a good start for the day.

"Good base for Antelope Canyon & Monument Valley"

4
26/04/2016

We booked this hotel as a base to visit Antelope Canyon and Monument Valley. There is also Horseshoe Bend and the Glenn Canyon Dam to visit. The hotel exceeded our expectations. The room was clean and quiet. Our room was on the third floor with a view of the mountains (rear of hotel). A hot breakfast buffet is included which is good. It can get a bit busy at breakfast - we went a little later (8.30) and did not have to wait for a table. The wifi was ok during the day but slow at peak times (late pm early evening). People we spoke to in another hotel had the same experience - so believe this is a Page issue rather than a hotel issue. Staff were very friendly and helpful. Good value and good hotel and is recommended.

"Great Place-Great Location"

5
26/04/2016

Best Western Plus at Lake Powell is a great hotel. Affordable, clean, comfortable, friendly staff and with a free breakfast buffet it only makes a great property even better. This hotel is close to many of the sites you won't want to miss, Slot Canyons, Lake Powell, Glen Canyon Dam and Horseshoe Bend. Best Western Plus at Lake Powell also makes a great base camp for a trip to Zion Nation Park in Utah. I would definitely return to this hotel!!!!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear KG, Thank you for your kind words about your stay with us. Indeed, we are delighted you had a beautiful stay experience with us. Our hotel prides on delivering excellent services to our guests in addition to Full Hot Breakfast offerings that is inclusive in our daily room rates. Page, Arizona is located in the heart of National Parks Country. We are happy to know you took time to visit the area attractions. Should you have additional questions regarding your stay, please contact hotel at [email protected] Kind regards, BW Plus At Lake Powell team

"Best remodel ever"

5
25/04/2016

Everything in the hotel was updated! Excellent taste. The photos throughout were very cool -- Lake Powell theme. The carpet in halls and tile in rooms were great. Comfortable beds. Great breakfast with hot eggs and pancakes. Very busy in morning for breakfast but it was good The lady that checked us in was a little short with us but it was late

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Anne_PinkBiker: We are so happy to hear you had an excellent stay with us and liked our complete redesign! Our entire team works hard to deliver an excellent clean and comfortable stay for our guests. Thank you for recognizing our efforts. Please come back and stay with us again. We look forward to it!

"Grand Canyon"

5
25/04/2016

The room was awesome, location was nice. 2 hours from the Grand Canyon. I'm going back cause it takes more than a week to look at the Grand Canyon. Indian reservation all around Page. It was a beautiful site.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Howard J: Page, Arizona is in the heart of America's National Parks country. We are delighted you chose to stay with us. Our entire staff works extremely hard to deliver a clean and comfortable hotel. We are so happy to know we met our goal with your stay. Thank you.

"Good hotel, grumpy staff"

4
25/04/2016

We used Page as a base for exploring a few National Parks and stayed here 4 nights. The hotel was nice and clean and our room was well equipped for our needs. It was very handy that there was a laundry available for guests to use. The location was good, we ended up walking to the surrounding restaurants for dinner. The staff could have been a bit friendlier, but it seems that most people we encountered in Page were a bit grumpy (maybe they hate tourists?). The breakfast was a bit of a fight, if we didn't go first thing in the morning. We usually were there early enough to get a table and the food options were really good, however one morning we were a little bit later and had to go back to our room and return later, as there were no available tables in the restaurant and people even used the lobby seating areas for having their breakfast. Overall, it was a good choice for staying in Page.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear AClelland: Thank you for your recent stay with us. Wee are delighted you stay with us and found our hotel to be an excellent stay for your 4 nights in Page. Our entire staff works extremely hard to deliver a clean and comfortable stay for our guests. I will be sure to review your comments with our front desk at our next meeting. I apologize if they appeared "grumpy". Our mostly native staff is usually very friendly and helpful delivery genuine Native American hospitality.

"View from the Top"

5
24/04/2016

The hotel is in a good location and in all respects, one of the best in the our 12-day journey across the US nacional parks. He had the best breakfast, even some fresh vegetables and fruits. Rooms are large and well equiped with all the necessary equipment. Price is favorable for the Provided quality. In the immediate vicinity of the famous Horseshoe bend of the river Colorado,Lake Powel is close and Monument Waley and some Canyons

"Busy Best Western - comfortable and clean rooms"

4
23/04/2016

We arrived at the same time as one of the many regular tour groups that were checking in just before us. The front desk clerk handled the crowd as efficiently as possible and then made sure we had everything we needed, understood about the really slow Wifi (a city wide issue), when the best times to go for breakfast were and where to find a fabulous Mexican restaurant nearby to have dinner! The morning breakfast was very popular and a very good quality - with pleasant staff handling the morning rush. Checkout was an easy process. I would stay here again if I found my self in Page AZ - knowing that booking ahead is a really good ideal knowing how busy this hotel can be.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Pat892014, Thank you for your recent stay with us. We appreciated your patience and understanding of the busy nature at the hotel during your stay with us. Our staff works extremely hard to maintain a clean and comfortable hotel and during high tourist season, the task can be more challenging to upkeep. We hope to have you stay with us again in the near future, perhaps during value season when rates are lower, crowds are less, and the weather is still great! Please email hotel at [email protected] should you have additional questions about your stay or the area. Thank you.

"Lovely rooms, free well stocked breakfast, excellent location."

5
23/04/2016

A relief to be at a Best Western where the rooms were very well appointed, clean and spacious. There was a very good 'free' breakfast which was very busy and sign indicated if you wanted a table be there between 6-7 AM even though it was a large room. There were many good restaurants in the town of Page.

"Excellent value for price"

4
23/04/2016

The hotel offers great value for the deal we got. the rooms were spacious and fairly well furnished. They were impeccably clean. The only issue we had with our room was that the vinyl flooring had bubbled in the middle of the room, and we tripped on it a few times. We ended up moving a chair over the bump to prevent future issues. Breakfast was good, better than any free breakfast I've had in other hotels. As others have said, the wifi wasn't great, but we chalked it up to the fact the hotel was full the day we were there. As soon as people started checking out the next morning, it was perfect. Service was ok. Efficient, not overly friendly, but we arrived at the same time as a busload, so not sure if this was the reason we were brushed off rather quickly. This is a great value-for-money place to stay if you're visiting Horseshoe Bend, Lake Powell or Antelope Canyon.

"Good place to stay."

5
23/04/2016

This location has very nice views of the cliffs near Lake Powell. The pool furniture is of high quality and has shade from the afternoon sun. The breakfast service is very good and the food was delicious and better than most free breakfasts.

"Nice rooms, good breakfast, nice pool and hot tub"

4
22/04/2016

This was a very nice place. Staff was friendly and helpful. They had a good breakfast buffet. Just fyi, this was the first hotel on this week long trip were they asked for our room number. Our room was a dormitory style room with three beds. We didn't need that big but it was a better price. There was a double shower head which was nice.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Tim M: Thank you for your recent stay with us. We are delighted you enjoyed your stay with us in our Family Suite. It offers 3 queen sized beds plus a couch area. It is highly popular among our family guests who can save on buying 1 family suite versus buying 2 rooms. We are happy to learn you enjoyed the extra space. We do have a breakfast hostess in morning to ensure there is proper seating and service for our hotel guests. This practice is quite popular in Europe and Asia, which is particularly familiar for many international guests who at our hotel. Please email our hotel at [email protected] should you have additional questions regarding your stay with us. Thank you.

"Great Property But?"

4
22/04/2016

Nice new property but has some issues. My bed in room 243 was the noisest bed I ever slept in. Every time I moved it creaked.Morning buffet was exceptional BUT I object to being told where I will sit. There is NO water of course so why am I directed and escorted to a table that I don't prefer? If this is hotel policy, I shall NOT return. Sound proofing between floors not good. I heard the people in the room above walking across their room. Smoke alarm missing from ceiling of room.

"Bad first impression but turned out pretty good"

4
21/04/2016

When we tried to check in a little early at 2:30pm, our room was not ready. Also, the person at the front desk seemed exasperated by every question I asked her. She did not explain things well and did a little sighing and eye-rolling. I was pretty annoyed with her treatment of us and prepared for a bad stay. But the hotel was actually OK. The rooms were nice and clean. We stayed in an excellent family suite with three queen beds. We also found the hotel to be very tightly controlled/managed. You had to wait to be seated for bfast. You had to ask to be served granola, oatmeal, or pancakes. This is different than other self-serve bfasts that we have done. When we asked for more towels, they counted them and made us sign something. But overall, the room was nice and comfortable and I felt the prices were reasonable with a bfast included.

"Great breakfast "

5
21/04/2016

Rooms are spacious and the best choices in breakfast. The best breakfast in a while. They really had everything. Finally had a bed I could fit in (I'm 6'4") without my legs hanging over the foot end. Shower had good pressure and nice and warm. The only bad thing was the speed of the Internet during peak ours, but that's NOT the fault of the hotel.. The entire village of Page has this problem. Time for some fiber? It's 2016. Some cell reception would be nice as well. Again, not the fault of the hotel

"Nice hotel "

4
20/04/2016

The hotel was nice, it was modern, the town of page was rather nice overall. Very comfy beds, good breakfast was offered, all at a good price, wifi was terrible and didn't work but it had began to storm at night and the town is very remote. That more than Likely was the cause

"Great place to stay"

5
18/04/2016

Great location in Page, clean, good size rooms, good breakfast buffet, great service. Close to Lake Powell and Antelope Canyon. We also took a trip to Grand Canyon south rim from there. Highly recommended.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Maya L: Thank you for your recent stay with us. We are delighted to learn you had a great stay with us and enjoyed our generous daily breakfast offerings. We look forward to your return to the area. Please let your friends and family know about us as well.

"OK hotel with useless wifi"

3
17/04/2016

They have notice on the lobby explaining why the breakfast line could be long and why wifi would be slow. What I didn't expect was how bad the wifi is. Between 7:30AM and 8:30AM, vast majority of the pages I was trying to load time-out. They blame it on the lack of the fiber connection in the city. Well, my LTE connection is still fast and it requires landline backhaul. If the issue were due to the lack of the fiber, then LTE would have suffered too. Other than the wifi issue, the hotel is quite good.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear jjpcat, Thank you for your recent stay with us. I apologize for the area's slow Internet service. I am glad to hear you were able to have your LTE work during the early morning hours. As many others in the area can attest, cell service can also slow to a crawl during peak hours, so I believe during the early hours before business hours, you probably caught a low demand period right before 9am. You can contact City of Page to verify my response. Thank you so much for staying with us. I do apologize for the area's slow Internet service.

"very good hotel, great price"

4
16/04/2016

Very nice hotel in a good location, easy walk to restaurants and supermarkets. The rim trail was right around the corner. Rooms were very clean and nicely furnished. The breakfast buffet was very good. Especially for the price we paid (I think it was around 45 $ / night) it was a great bargain. Staff was nice. The only negative point I can think of is that we could hear the guest above us walking around, which was annoying. Pool area was closed as it was February and we did not use any of the others amenities.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Susanne H: Thank you for your recent stay with us. We are delighted to hear you were able to take advantage of our value season rates. During the value season, it's a great time to stay in Page when the weather is great and there is less crowd. Please do come back to Page again. We look forward to hosting you again.

"Breakfast Shambles and Terrible Wi Fi"

3
15/04/2016

This is a Best Western Plus and so one expects a good hotel but this was a disappointment for a few reasons. The hotel looks okay and has a nice reception area. However I noticed a sign at check in saying you should arrive at breakfast either early or late or else be prepared for "long lines". That sign said to me that rather than fix our breakfast capacity problem this hotel expects our guests to work around our inability to provide an appropriate breakfast service. Our room was spacious and clean but as soon as walked in we saw that the door to the wardrobe was open and off its runners. This must have been obvious to the cleaning staff but apparently went unreported. The other problem was a very very slow and unacceptable wi fi service; not only could we not surf the net but emails took minutes to download. When we did arrive for breakfast at about 8:00 am we were confronted by a long line, as predicted. The line moved at a reasonable speed but we waited for about 5/6minutes. When we arrived at the desk we were told there were no tables available for our party of three but we could have two tables for two although they were not adjacent to each other. This was not so bad but really breakfast service should be much better. The selection of breakfast items was good. I submitted a survey to the hotel and got a standard apology email by return however the email said nothing about my specific comments so rather than make me feel that the management was listening it just made me feel they don't actually was to respond to the issues raised which doesn't encourage a return visit.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear NsmkMelbourne: Thank you for your recent review of your stay with us. I apologize for the problems and concerns you noted. We appreciated your hotel survey feedback. In fact, the items were noted and addressed on the same day we received it. Thank you so much and we do apologize for the oversight in the rooms. Our hotel does our best to help inform our guests to plan for our very popular hot breakfast buffet. I apologize if there was a 5 to 6 minute wait for your party. As with all things free and at a great quality, it is popular with others as well. However, I am sorry for your longer wait and inconvenience. If you have further questions regarding your stay, please email hotel directly at [email protected] Thank you.

"Lake Powell fishing 2"

4
15/04/2016

We stayed at this motel in Oct. 2015 and was well satisfied then as now. This property caters to tour groups. So a bit of patience is required, breakfast is truly a "league of Nations" experience and fun. The staff is great and handled the morning crowds very well. Page itself is getting quite pricey so expect to pay more for everything, especially in season June through October.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Jay B, Thank you for your recent stay with us. We are delighted you had an excellent stay with us and enjoyed our generous full hot breakfast buffet. Our hotel is a proud host of international guests. We welcome travelers from around the world. We believe travel can bridge differences and build better understanding between people and the beautiful Southwest scenery found in Page, Arizona is a great setting for it. We are happy to hear you felt and enjoyed our international community vibe. We look forward to host your return visit to Page. Thank you.

"Terrible hotel"

1
14/04/2016

Stay away from this hotel. Rude staff. Disgusting rooms. The hot tub had whitish/green water - fortunately the water was cold so nobody was in it. Found several hairs in the bathroom. You have been warned.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear H-and-K-3: Your review does not appear consistent with our hotel. Our hotel record does not show anyone shared similar feedback. Our hot tub record shows a great temperature of 103 degrees Fahrenheit (maximum temperature allowed by Health Department). In fact, we have had many people enjoying the hot tub. Unfortunately, it appears you review is inconsistent with our facilities and must be for a wrong location. Please email hotel at [email protected] should you wish to contact our hotel. Thank you.

"Great View, Friendly staff"

4
14/04/2016

We spent a couple of nights at the Best Western Plus in Page, AZ while we were in the area to visit antelope canyon and horseshoe bend. We were very pleased with the accommodations. Large room that was very clean, friendly and helpful staff. They made recommendations for meals in the area general directions for things to do. The free breakfast was nothing special but solid...plenty of food that they kept fresh. The only drawback for us was the lack of laundry facilities. We were on a two week vacation and had planned to do laundry at the stopover here rather than pay the extortion that Las Vegas hotels charge to do your laundry. We ended up at the local laundromat so it all worked out. Internet was present but slower than dial-up from the 80's

"Comfortable Stay.."

4
13/04/2016

Good location for a trip to Antelope Canyon, Horseshoe Bend and Colorado Discovery rafting. Room was clean and I love the selection of Keurig coffe pods provided daily. Breakfast was good but the breakfast area was too small for the number of guests so it's always crowded even between the hours of 6:30 and 7am which was the recommended time to have breakfast in order to avoid long lines. Laundry room was adequate, however it took a lot of coins and time to dry the clothes. Not sure if only one dryer was like that.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear EPL58: Thank you for your recent stay with us. We appreciate your business. We are happy to know your room was clean and that you enjoyed our in-room artisan coffee selections. I apologize for our popular breakfast. It's an excellent free breakfast, so nearly all our hotel guests have it in the morning thus creating tight quarters. We appreciate your comments and apologize for the inconveniences.

"Satisfied"

4
13/04/2016

I am not sold on hotel rooms without carpet. There is just too much noise from above. This chain needs to seriously reconsider this decision. However, after staying at sister property the night before on the ground level and getting practically no sleep at all, I checked in specifically asking for the top floor. I came in as soon as I checked out of the "Lake Powell View" property and was assured I would be accommodated. I was and I happily slept in almost missing breakfast. Breakfast was better than most "included" breakfasts, but nothing to write home about. The room was clean as was the rest of the property. The bed was comfortable with nice linens.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Mark S.: Thank you for your recent stay with us. I'm happy to hear you had a great night's rest at our hotel and enjoyed our generous hot breakfast buffet. We hope to have you come stay with us again.

"Great hotel for the price"

5
13/04/2016

This hotel was amazing for the price!! I was thinking that it would be run down and give this germ-a-phobe nightmares bc the rates were so cheap. My husband and I were on a low budget road trip so I booked this hotel. What a wonderful surprise, it was very clean, very nice and didn't freak me out at all!! We will be referring this hotel to all our friend that are planning on taking the same road trip as us. Breakfast buffet had lots of variety and great food. We will for sure be using Best Western Plus hotels in the future!! Thanks for an amazing time!! Only complaints were that the Jacuzzi jets and the wifi sucked. The jets were more of a fountain shooting in the air than a jets and the wifi literally never worked unless it was 1pm when all the tourists were out of the hotel. Bummer on that part but hey....this was an amazing hotel for the very cheap rates.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Livingstrong21: Thank you for your recent stay with us. I'm delight to hear you took advantage of our value season rates. We love it when guests are able to spend time in Page during our value season when the weather is fantastic and there is less crowd than during the summer tourist months.

"Page BW"

4
13/04/2016

Very modern, stylish hotel. Nice pool. Good laundry facilities. Overall, nice stay, but a minor caveat was that while the breakfast was fine, we had to wait in line to be seated due to the large number of guests.

"Problems to correct"

3
11/04/2016

We ended up staying in the Exec. Suite, it seems that all the floors will be covered with cheap flooring. Our room was awful. The adhesive had not been put on many parts of the floor so it was vey ripply, very irritating to walk on and very noisy. The living room is hugh so it really shows the wavey floor. The light above the microwave didn't work, also the lighting is so little that at night you can hardly see, let alone try to read.. Two nice chairs in the bedroom but no light to sit and read. The view out the window was awsome, the only good thing I can say about the room. Have stayed their many time but will not stay there again. Room was to pricy for what you got. Hope other Best Western goes for that kind of flooring as I will give up my rewards points and nove on.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Leona2: Thank you for your recent stay with us. We apologize for the flooring problem in your room. The flooring is a result of material default and the manufacturer is in the process of correcting the problem with us. We apologize for the inconvenience. I will have the department heads look into the other items you noted. Please email Lynn at [email protected] should you have other questions regarding your stay. Thank you.

"Highly recommend this property!"

5
11/04/2016

Great location, great service, and great hotel. Walking distance to restaurants and tourist spots for Antelope Canyon tours. Very clean and comfortable, and breakfast was great quality--much better than many other hotels of a similar price I have stayed in.

"Best Best Western I've Stayed In"

5
11/04/2016

Hotel was great! The lobby was chic and had great wall art - photographs of Antelope Canyon. The rooms were well appointed and clean. Wifi was not that fast but there was a notice about this at the front desk. It was okay, I've had worse. Computers and printer available for free use in the lobby. The breakfast selection was very good and included hot items but the seating was limited so go early or you'll have to stand in line for 20-30min.

"Pretty good"

4
09/04/2016

Pretty good standards, rooms are well appointed, large, clean and comfy. Breakfast had a decent variety. I enjoyed the fitness room! Staff is friendly and helpful. 2 issues to work on: -internet is really S L O W (they say it's the city infrastructure but when we go to the bar next door, it was way better) -noise isolation, we could clearly hear everything from the next rooms which was kind of uncomfortable. Still an overall good experience and value. :)

"Three stars any where else, four stars for Page"

3
08/04/2016

This is one of the best motel margins in Page. In the month of April, we paid $90 a night which included breakfast. The room was small, but well appointed and clean. It reminded me a bit of a Hampton Inn, but lacking a few things that Hamptons feature. This is a good choice for Page. Breakfast had a good variety, but as is the case with most chains, the scrambled eggs were terrible. By the time I was seated, the eggs and sausages were cold. There is yogurt, cereal and some pastry. The only fruit was tasteless pineapple. The bed was comfortable and the TV was a nice size and included most of the favorite channels. The WIFI is virtually non existent. It worked off and on and was s-l-o-w! Bottom line, if you don't like the breakfast, an Egg MacMuffin is just down the street!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Rodney R: Thank you for your recent stay with us. We are delighted you had an excellent stay and enjoyed many of our Best Western Plus amenities. We offer a generous full hot breakfast buffet and a selection of expanded cable TV channels. I apologize for the slow Internet service, but it is a problem for the entire area as it is remote and surrounded by Federal and Indian lands as well as cut off by Glen Canyon, so Fiber optics line are not able to reach the area yet. We do hope you can contact the City of Page for us and let government know the digital divide between Page area and metropolitan U.S. is unacceptable and that the native population deserves equal access to online knowledge and resources. Thank you.

"Excellent"

5
08/04/2016

Great hotel, great service, breakfast buffet got a little crowded in the morning, but it was an overall great experience. I would highly recommend this hotel to anyone that visits Page/Norther WZ/Utah.

"Great Value"

3
06/04/2016

Busy hotel! Had to wait in line to check in, but check in was pleasant. They have signs explaining the free internet access is slow based on the area (Page only has 3G cell service) so we didn't even try it. They also have a free breakfast that they explain gets busy after 6:30. They do their best to control the crowd even seating guests like at a restaurant. The breakfast is pretty nice if the wait works for you. Our room had tile rather than carpet, which I am a fan of, however, the cleanliness could still be better. Still have to sweep those floors even if it's not hidden in carpet! The rate cannot be beat!

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Terri S: Thank you for your recent stay with us and noting our great value and popularity. We appreciate your understanding and thank you for your stay. Please email hotel at [email protected] should you have additional questions. Thank you.

"Mostly excellent but with some significant problems"

3
05/04/2016

The physical room, lobby, and breakfast spaces were excellent. Breakfast quality was amazing, the best we had on long trip. We had two major complaints: (1) near constant lines for front desk and breakfast during key time periods and (2) very slow often unusable wifi. The hotel posted warnings about these two issues at the front desk. That helped a little, but if we had been warned ahead of time we would have picked a different hotel. Be prepared to wait in line for check-in or for any front desk services. Also arrive at breakfast before 6:30 or after 9:00 am to avoid potentially long lines. If you need wifi, then go to another hotel (even the computers in hotel lobby which were offered as an alternative were rarely available when we checked).

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Hannah W: Thank you for your recent stay at our hotel. We apologize for the waits. During high tourist season, it can get busy at our hotel as in the case with any other popular businesses...restaurants, amusement parks, etc. We are sorry for your waits. We do try to let our guests know in advance of peak demand hours so they can better plan their day. Thank you for your feedback. Please email hotel at [email protected] should you have additional questions regarding your stay.

"Nice Hotel...Some problems. "

3
04/04/2016

I reported problems with housekeeping, desk clerk issues in checkout, and ridiculous seating rules at breakfast that required everyone to sit like sardines in the middle of the room even though there were many tables empty. Many guests were not happy. The breakfast would have been great, had I been able to breathe and enjoy it, but it was completely uncomfortable, so we got out of there ASAP. If enough people will complain, perhaps changes will be made. For now though, I recommend staying elsewhere.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Guest, Thank you for your recent stay with us. I do apologize for the tight breakfast quarters during peak breakfast hours. Our area is in a leisure destination, so many guests are unfortunately traveling on a similar schedule and want to take advantage of our Free breakfast. Unfortunately, it would be unfeasible to build a breakfast room that is large enough to accommodate 400 people for only 2 hours a day. We do offer longer breakfast hours than typical free breakfast, which is between 6am and 10am. We also advise our guests at check-in and also in the guest room to plan their breakfast time as peak hours are between 7am and 9am. Again, we apologize for the tight quarters, but we are happy to hear you enjoyed the free food. Please feel free to email hotel directly at [email protected] should you have additional questions regarding your stay with us. Thank you.

"Great visit"

4
04/04/2016

We were very pleased with our short stay- staff were helpful, rooms clean and comfortable. Breakfast was busy but food was excellent and facilities great. We would return if the opportunity arose again.

"Large family trip"

5
03/04/2016

Nice, friendly staff. Large, clean room. GREAT breakfast, however, of you are not down to eat by 7 am prepare to wait for a table. Overall very happy with thos budget friendly hotel. We would not hesitate to stay here again.

"Great Value"

5
03/04/2016

Unbeatable value. The free breakfast was great, and it is just a minute or two minute drive from all the restaurants and fast food. Very close to the Antelope Canyon tours as well as horseshoe bend. No complaints at all, the staff where nice and very accommodating. The double headed showers felt amazing after a long day trekking around the desert. Would definitely stay here again on my next visit to Page. Highly recommend. Wifi was a bit spotty especially as more guests check in but cell service LTE worked fine.

"One of the best hotel experiences we have ever had"

5
03/04/2016

Clean, safe, beautiful location and excellent breakfast. We will certainly stay here again if the opportunity presents itself. A great, great value for the price. We may try and stay an extra night or two next time.

"Enjoyed our stay"

5
02/04/2016

We definitely enjoyed our stay. Check in was quick and informative. They indicated breakfast often resulted in line ups a certain times so come early. The breakfast included hot items - sausages, eggs, pancakes. At check in they also indicated the Internet was slow and so it was. Loved the spacious room and the bed. Loved that they had two luggage racks. Will definitely be back.

"Nice hotel and choice for page"

4
01/04/2016

Recommend hotel. Clean, large and comfortable room. Nice Breakfast-walking distance to excellent restaurants. Good value for the area. Recommend El Tapatio-what a friendly staff, excellent food, large portions.

"Eh..."

3
28/03/2016

We checked in and were not super impressed right off the bat. The young woman at the front desk seemed to have no idea how things worked, and couldn't really answer any questions about room charges, etc., which was surprising. It was loud, not super clean, and the room was not very comfortable. The beds were average at best, and the blankets and pillows were thin. The saving grace that gets this hotel an average review instead of a poor review was the breakfast. It was a really nice setup, and the breakfast area was large and very clean. Good for hungry families.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Liza P; Thank you for your recent stay with us. I am happy to hear you had a great breakfast at our hotel. We serve a generous full hot breakfast buffet to give a great start for our guests. I do apologize for your experience at our front desk. It is the beginning of our hotel season, so we do have new receptionists who are just starting. We thank you for your patience on giving allowance for people who are starting and learning new jobs. Please contact the hotel at [email protected] should you have additional questions regarding your stay. Thank you.

"Vacation"

5
28/03/2016

This was the best of all the Best Western that I have ever stayed at. Very inviting, and clean. The breakfast offerings were served at the right temperature, and plenty of choices. It was better than places were I have paid twice the price. If there was an overall rating higher than five stars, I would do it.

"Nice Stay"

5
28/03/2016

We stayed here on travels to Page, AZ for a trip to Antelope Canyon. Nice, remodeled and well maintained facility in good location. Bed was very comfortable. Double-barrel shower head was a welcome treat! Room was missing hair dryer and b'fast seating area wasn't large enough for the crowd but overall a nice stay. I would definitely stay here again and have already recommended it to friends planning to travel to Page.

"Good Value of Money"

4
28/03/2016

The price was reasonable. The room was clean. Free breakfast was provided. WiFi can be not so good at a time but the free internet and printing service at the lobby was very useful. Staffs were polite and hardworking. Overall - satisfied with the stay.

"Very nice facility!"

4
26/03/2016

Was pleased upon arrival at the hotel. Prompt check in and had noted my request for the top floor that I had placed in my online reservation. Room was updated and clean although the laminate flooring was buckled in a couple of spots. Breakfast was good although the woman in front of me found a hair in the sausage. Lots of hotel choices in Page but this one was pretty good.

"Good value for the cost- Very popular"

4
26/03/2016

This was a good value for the cost. However, due to its reasonable price it was crowded. Breakfast in the morning was unsupervised and without hotel staff direction which let to guests becoming rude and inconsiderate. It was a free for all. The beds were not comfortable either but not any worse than other hotels I have stayed at in this price range.

"Best Breakfast Ever"

5
25/03/2016

Nice clean room at a great price. Throw in the best breakfast that I've ever seen at a complimentary set up and this place was perfect. Able to go to the Lower Antelope Canyon tour rested and on a full stomach

"Everything but Internet Service"

3
24/03/2016

This hotel is typical of well-run Best Western hotels and is a good choice, unless you want to use the Internet. The Internet service here is so awful that a placard has been placed in the lobby area blaming the lack of reliable high-speed internet on the remote location of Page, AZ! I found reliable and fast Internet at two area restaurants during my stay. The hotel would be better served by fixing the problem instead of trying to deflect blame.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear Axel M: Thank you for your recent review of your stay. We are happy to hear you had an excellent stay with us with the exception of slow Internet service. We do apologize for the frustrations you mentioned with the area Internet service. The slow Internet at the hotel is not an excuse, but a fact. Page is surrounded by Federal and Navajo lands and cut off by Glen Canyon, so there isn't fiber optics line service. Therefore, during peak usage hours, there is not capacity to meet all Internet demands. We are confident of the fact to wager a bet with you. Please contact City of Page to discuss the Internet issue in the area. Also, please review other hotel reviews in Page and you will read Internet frustrations from other guests staying at all other hotels in town. Should our hotel be incorrect that there isn't a known area wide slow Internet for all businesses and locals, we would be very happy to refund you for your entire stay. Should the hotel be correct, we would appreciate that you would be held accountable for your incorrect assessment of the area Internet by damaging the reputation of area businesses in Page. The slow Internet is a capacity issue, so it is slow during peak usage hours in the area. I am not sure what time of day you were at the area restaurants. Please contact Lynn at [email protected] should you need to claim your "prize". Thank you.

"Standard Best Western in Page, AZ"

3
23/03/2016

This is slightly above hotel than the average Best Western. Room are large and comfortable, even if the bathrooms are probably a bit tiny. Every room comes with a good complimentary coffee and a huge television. Room are a bit noisy, probably because walls and ceilings are thin. There are some issues with the wifi, which is slow. There is a seasonal outdoor swimming pool and a outdoor hot tube open year-round. Breakfast is good, with a good choice of hot and cold food, either sweet or savory. Do keep in mind that the breakfast room gets very busy at 7AM: there is no seating for everybody. Get there by 6.30AM if you want to enjoy a quiet meal.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear lion26b: Thank you for your recent stay with us. We appreciate your review. We are happy to hear you had a good stay at our hotel and enjoyed the many hotel amenities including our Full hot breakfast buffet. Our hotel is a leisure hotel catering mostly to family vacationers, so breakfast can get crowded during peak hours before morning tours, so yes, please dine before 7am or after 9am to avoid crowd or to have a more leisure breakfast experience. Our seasonal pool is open between months of May through October. However, hot tub is open year around. Thank you.

"New, clean, well managed"

5
23/03/2016

This hotel is new, clean and well managed. The staff is friendly, cooperative and highly responsive. When we checked into our room I laid a water bottle on the foot of my bed...not realizing that the bottle cap was not completely closed. I called the front desk. The service staff had left for the day so someone from the front desk picked up some clean bed linens and came and remade my bed. Excellent and courteous. They didn't even laugh at me for "wetting" my bed.

"Hotel ok, shame about the noisy pipes"

3
22/03/2016

This hotel is recently renovated. Breakfast was good. However, if you want a good nights sleep then it's not the best place to stay.... The pipes are beyond noisy. Every time your neighbours turn on a tap you definitely know about it! No idea what's wrong with their pipes but they are very noisy! I would not choose to stay here again.

Hotel M, Guest Relations Manager at Best Western Plus at Lake Powell, responded to this review
Dear CJC20012: Thank you for your recent stay with us. I do apologize you felt you did not have a quiet stay at our hotel. I am very sorry for your experience. Please contact the hotel at [email protected] should you have additional questions regarding your stay. Thank you again.

"Great location nice staff"

4
19/03/2016

Booked our room online. Was hoping for a view of the lake. No view at this hotel. The price was right! Our room was very nice and updated, which was a pleasant surprise. Our room was on pool level but did not present a problem. Great breakfast was served with many options. It's nicely decorated, light and bright. Enjoyed our stay, would stay here again.

"Noisy floor but great breakfast and low cost"

3
18/03/2016

We were placed in the pool section which is below the main floor. It may be just that floor but it was very loud and WiFi was almost impossible to get on. It was stated this is a Page issue not a hotel issue but it was a pain. The hotel was conveniently located and had a great breakfast. Thwy went the extra distance with mqny topping for the pancakes and variety of toppings for eggs. We booked it due to its low cost and I would return even though there were some noted issues as I like money more than a quite hotel. PS, the pool is closed in March

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Collinl797: Thank you for your recent review. I do apologize for the noise issue you experienced. We asked guests to contact front desk on unreasonable noise issues from other guests. Our desk staff is trained to resolved such conflicts between guests in a shared housing building such as a hotel. We are sorry the pool is closed during your stay. Our pool and other area hotel pools are typically open in late April/Early May. It appears the drought in the area is extending the warm season longer each year. Thank you.

"Best hotel of it's class."

5
17/03/2016

I cannot write enough good things about this hotel. The staff was efficient and helpful. The room was impeccable. Comfortable linens and beds. The room appointments were perfect. The breakfast (included) was without flaw...I terrific full breakfast. This was a remarkable hotel for this price point -- heck almost any price point. A GREAT value! I cannot recommend this hotel any higher than the 5 stars they allow -- I'd give it more, but Trip Advisor doesn't give me that option. 8-D

"Good value for money"

4
17/03/2016

Good location, excellent price, especially with a good breakfast included. Room appears to be in process of being upgraded. Vending machines were all completely empty, and staff said they had been that way for some time - so find a new supplier?!

"Great Stay. Great Value!"

5
17/03/2016

My family stayed just one night, but it was enough time to post a rave review of this property. The best hotel stay at this price point EVER, anywhere. In fact, at almost any price point. This is how a hotel should be -- great staff, well maintained, great value. Nicely done property owners and property managers. I highly recommend this property for anyone planning a trip that includes Page, AZ.

"Great Location"

4
16/03/2016

This was just a two night stay while visiting Antelope Canyon. Our room was quiet and clean. We did not spend much time at the hotel, but it does have a small fitness room. The breakfast buffet was great, with many choices making it a great way to start out your day. The front desk staff was friendly and very helpful with local information. There are restaurants within walking distance. WiFi was a little slow. Verizon cell service worked fine.

"Comfortable/Affordable"

5
15/03/2016

This was a super nice hotel. Very clean and great breakfast. Looked brand new. Staff were very accommodating and helpful. Great customer service. Rooms were very clean and good size. Will definitely stay here again the next time we are in Page, Arizona.

"Will Stay Here Again"

5
11/03/2016

Highly recommend this hotel. Very clean, nice rooms, spacious and nice décor. Breakfast was great. Have never seen a fancier breakfast area at a hotel. Customer service was great and very good prices.

"More pros than cons -- barely"

3
08/03/2016

Decent place for a decent price, but don't expect luxury or much in the way of customer service/appreciation. Pros: generous bfast and nice bfast area, remodeled/updated room, bath freebies out the wazoo, good coffee in room, double-barrelled shower head. Cons: whiz-bang shower head too much for old-school drain, which backed up to my ankles, air conditioner that actually seemed to make the room warmer, slow elevator, security lock on side entrance that never locked. A lot of really niggling things, really. I'd stay again with no prob, but would prefer somewhere that gave a dang I was there. Booked on hotels.com and upgraded from plain-jane room to four-bed family room for only three bucks more. 3 queens, 1 sofa sleeper. My kids and I each took a queen and their stuffed animals got the sofa.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Modmodwest: Thank you for your recent stay with us. I am happy to hear overall you had a good stay at the hotel. I do apologize for the inconveniences on the items you brought up and have communicated them to the attention of the department heads. Our hotel value your business, so we are continuously working to improve our service and quality. We look forward to your return visit and to stay with us. Your feedback will allow us to improve and to do better. Please email hotel at [email protected] should you have additional questions regarding your stay.

"Will stay here again"

5
08/03/2016

I was in Page, Arizona for a weekend and this hotel made my stay even more enjoyable than expected. The rooms are extremely clean, modern, and comfortable. Free breakfast and wifi is great and the staff is friendly. I would highly recommend this hotel for anyone who is considering to stay here. On top of how nice everything was, it was extremely affordable.

"Good location, wonderful hotel"

5
06/03/2016

I was pleasantly surprised at how great this hotel is especially for the price. Lobby, rooms, and breakfast area are very clean, modern, and well decorated. Bed was comfortable, room was super clean, location is great, and service was warm and friendly. Would definitely stay here again!

"Pleasantly surprised"

5
04/03/2016

This hotel is probably the best Best Western I have stayed at so far - clean room, spacious and at a reasonable price. I was pleasantly surprised with its modern deco and quality breakfast. The location was great and a short drive from Antelope Canyon and Horseshoe Bend! Would definitely stay here again if I come back to Page.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Sheila V: We are delighted to know you had an excellent stay with us. Our entire staff works extremely hard to deliver a clean and comfortable stay for each of our guests. We hope you will return to our beautiful area. We look forward to your future stay. Thank you.

"Page, AZ"

5
02/03/2016

This is an excellent hotel and very reasonably priced. The breakfast was amazing, we had real china plates and silverware. The breakfast selection was better than a restaurant. I would definitely recommend this hotel.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Gerard H: Thank you for your recent stay at our hotel. We are delighted to learn you had an excellent stay with us and enjoyed our Full Hot Breakfast served daily to our guests. Our hotel believes breakfast IS the most important meal of the day, so we want to make sure our guests get off to a great start in the morning before heading out to the canyons. We appreciate your future recommendations to friends and family.

"Good Stay"

3
29/02/2016

Nice hotel for a given price and nice services they have provide and friendly staff too. only issue we had was with bath tub where water was not followed properly, where getting ready for outing is delayed.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Vinothkumar A: Thank you for your recent stay with us. We are delighted to learn you had a great stay and recognized our friendly and helpful service. We do apologize for the slow tub draining. Thank you for bringing the issue to our attention. Our maintenance person has now repaired your report. If you have further questions regarding your stay, please contact the hotel at [email protected] Thank you.

"Remodeled Motel, Trying to look like a high end hotel"

3
24/02/2016

Very good interior design, walking through the lobby seems like you are in 4**** hotel, but when you enter the room you see that 4**** drop to 2**. It is a a nicely updated motel, but can't compare to 3 or 4 star place- no fridge in the rooms (trying to look like a Sheraton or Marriot hotel). When asked about the Lower vs the Upper Antelope tours- the front desk representative gave false information and recommended a tour company across the street from the hotel- now you know who buys Christmas presents for the front desk staff :) Go visit the LOwer Antelope, it is amazing. If the staff members were more polite, my rating will be higher.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Ivkoni, Thank you for your post regarding your stay with us. We believe you had some misunderstandings during your stay. We offer in-room fridges and microwaves in our deluxe rooms and suites. You had selected a standard room paying $59.95 plus tax. A terrific value season rate including a generous full hot breakfast . Our hotel does offer a public microwave for guest use. We hope you were able to take advantage of it. Only tour companies operated by Native Americans can take travelers to tour Upper Antelope Canyon. However, these companies vary by service and reliability, so our hotel does work with only a select companies for our customers. Lower Antelope Canyon is operated by only 1 native tour company and they do not take reservations. It is an individual preference as to whether Upper or Lower is better. I am happy to hear you prefer Lower Antelope. Thank you for staying at our hotel. I hope you had a beautiful trip.

"Good"

4
23/02/2016

Value hotel - clean place for a reasonable budget in a small town. Conveniently located close to many eateries. Breakfast in the morning was goode. Nice town to stay a night or two when out in that part of the country.

"Front desk staff can do better"

3
22/02/2016

A fairly reasonable hotel, clean and large comfortable rooms. Breakfast area and options were fine, nothing special. What I however will remember was the uninterested front desk staff (two young ladies) who without too much effort could be far more pleasant. Hard to describe, but unlike my experience elsewhere in the States these two unsmiling ladies could lift their game, one was on the phone on arrival and din't look up to say something as simple as "just a moment sir" with a smile, she simply ignored me. The other was shuffling paper, obviously "far more important" than welcoming a new guest. Kick up the backside, it's not hard!! Oh and I selected the "No wi-fi" option for this hotel as while it's available it's pointless using it as it's snail speed - unsure if this is the hotel's poor technology or Page's.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Mal A: Thank you for your recent stay at our hotel. We appreciate you taking the time to give us your feedback. Your comments are valuable to us. We have shared your comments with the office manager, so our front desk clerks can improve on their service quality. Page, Arizona is located in a remote area of the U.S. The city is surrounded by Federal and Indian lands and cut off by Glen Canyon, so we do not have fiber optics line servicing the City. Thus, during peak hours, Internet is slow for all businesses and locals. It is beyond the control of the hotel. Our technology equipment is state of the art. We hope you had a great trip in the U.S. and had a first hand experience of rural America as well as quality of life in Native America. Safe travels.

"its a good choice"

3
22/02/2016

Page City is an amazing place and people there are so freindly. The location oh hotel is very good and room is clean, the staffs are friendly and helpful. Its a good choice when you stay in Page City. Its very close to those restaurans and you just need to walk.

"Exceeded expectations by a long shot!"

5
16/02/2016

I was hoping for clean and safe and I got beautiful and relaxing. We were in town for one night on a road trip - I looked for a place that had a good price point and good reviews. This hotel seems to have been through recent updates - the decor is modern and the features outstanding. Would recommend to anyone traveling through Northern AZ!

"Good new motel with free breakfast"

4
13/02/2016

Stayed in Page for 1 day on the way from Bryce to Grand Canyon. Have to visit here Antilope Canyon (upper and lower), Powell lake, Horseshoe bend (sunset and sunrise), famous dam. Many other things to do! Pluses of motel: - fast check-in and check-out; - helpful nice people at reception and buffet area; - new big well equipped rooms; - have breakfast (even if not best - but ok); - have coffee machine in the rooms; - good price-quality ratio. Minuses: - no toothpaste and toothbrush; - was a little noisy outside due to general AC machine (or we don't k ow what was that) right next to our room; - no water available; - no much information about attractions in Page (should work on it). In general recommend for families, friends, couples or business travelers. Would stay here again.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Alex3004: Thank you for your recent stay at our hotel. We are delighted to hear you had an excellent stay at our hotel. However, it appears you missed a few of our amenities. We do have tooth brush and tooth paste available to guests at the front desk. It is part of our "Forget Something" program. We offer filtered water free to guests in our elevator lobbies. We are happy to hear you enjoyed our in-room gourmet coffee and our generous daily full hot breakfast available daily to our guests. Thank you again and we hope to have you stay with us again soon.

"Plus standard"

2
13/02/2016

We stayed here for the night with the intention of staying longer. The staff made you feel you like you should not be there. The bed linen had stains on them I left the cleaner a note and the wi fi was to slow which the hotel is aware of. The dining area is a plus standard but the rest is very poor.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Stevemac856: Thank you for your feedback. As you are aware, Page, Arizona is in a very remote area. The entire area does not have fiber optics line and only has 1 service provider, which during peak hours in town is slow for all users (locals and businesses alike). This problem is part of the "Internet Divide" the separates the quality of life between cities and rural communities. Please help support Internet equality for America, by writing to your congressman. Let them know children growing up in small town America also needs equal access to quality and stable Internet. Thank you

"Treated like royalty"

4
13/02/2016

Scott was excellent in getting my TV reception clearer. Room was great, except floors not very clean and oval toilet seat was on a round toilet and there were some paint splatters from repainting. With all of the remodeling, toilet seat and small details of paint should be taken care of. Food was great. Not the typical "microwave eggs". Kendra was friendly at Breakfast, but needed more help. With only 2 employees feeding that many people, food runs out. Friendly employees. Great value for such a updated and large room . I felt like royalty! Rating would've been higher with toilet seat that fit and cleaner floors. I would stay again though.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Cristi S: Thank you for your recent stay with us. We are happy to know you enjoyed our daily full hot breakfast. Our hotel prides greatly on our quality breakfast offerings, so we are delighted to hear your recognition. We will be sure to pass along your praises of Kendra and Scott. I'm sure they will be happy. We will also let maintenance know about the toilet seat in your room. The maintenance man who had replaced the toilet seat in your room is thankfully no longer with us. We look forward to your return visit to our hotel.

"My Expectations Were a Little Higher"

3
09/02/2016

I can't say anything positive about the staff as almost all of them (except the lady who prepared the hot items for breakfast, she was amazing) seemed to be annoyed. The room was clean, but was never re-cleaned or stocked the next night and we had to track them down for towels. Apparently, you have to have your room ready to be cleaned when they do a room check (which is way before they actually come to clean the room) and not when you are ready (in other words, they don't check back to your room even if they are cleaning the room right next to yours). So when we left that morning, the housekeepers were cleaning the rooms on our floor, but since our room wasn't on the list from the room check before they got there, we were missed. Anyway, on a positive note, we really enjoyed the free breakfast with all their options and the friendly lady who made the hot items. The sad thing was she was the only staff member and was expected to seat us and make all the hot items so, things were a little slow. Not sure if I would stay here again, but our choices were limited in the first place. So, check the reviews. They do help.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Magicmomentfamily: Thank you for your recent stay at our hotel. We are delighted to learn you had an excellent breakfast experience at our hotel. We pride ourselves with our generous full hot breakfast buffet served to our hotel guests. We do apologize for the confusion with your housekeeping service. I will review your feedback with the housekeeping manager, so she can make improvements to better our service. Thank you again for staying with us.

"Clean, Quiet and Friendly"

4
09/02/2016

We stayed here for one unplanned, unreserved night. We arrived at 10:30 PM and the friendly desk clerk set us up with a nice room with a view of the parking lot so that we could keep an eye on our kayaks. The room was clean and quiet. The provided breakfast was decent. Lots of choices. Most important, the coffee was good.

"Great Choice With Best Western Plus"

4
03/02/2016

Wow! Really cannot ask for more! Clean room, nice breakfast, and friendly staffs, especially Scott, thank you for all of your help!!! I'll definitely book my reservation again with Best Western Plus next time when I am in town.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Frances C: Thank you for your recent stay with us. We are delighted you had an excellent stay with us and recognized all the hard work put forth by our dedicated hotel professionals. We will be sure to share your recognition with Scott. We look forward to your next stay with us.

"Very pleasant stay."

5
02/02/2016

This was a nice and comfortable hotel with a helpful staff. Breakfast area was clean and food was ample. Room was comfortable and clean. I would stay again. Antelope Canyon was very close and convenient.

"Breakfast"

5
29/01/2016

Great variety of breakfast items. Oatmeal, eggs, pancakes...hot tea and coffee. Its a great way to start of a full day of hiking and sightseeing with a free hot breakfast. Belinda is really great and friendly.

"Good Place to stay"

4
26/01/2016

Best Western is close to everything I needed during my stay. It was close to the tours I went on and the restaurants I enjoyed. It's not too far from the highway, or the giant Walmart on the main road. I recommend this hotel because it is a quiet, nice place to stay for in Page.

"Perfect location, breakfast was a delight!!"

5
20/01/2016

The rooms were nice and clean. Antelopes are just a 10 min drive from here. The breakfast was the best we've had any any best western location with yogurts, muffins, potatoes, scrambled eggs , sausages , oatmeal and pancake machines. With a lot of seats to be available to eat there. Plus we were visited in early November so got the room at low price.

"Cheap, dated, dirty, with hot breakfast though"

2
17/01/2016

The hotel is a sort of 'you get what you pay for'. Quite dated (which is fair for the price) and with full hot breakfast (positive experience), but the room was plain dirty. Crumbs, hair and dust were scattered all over the floor. They have not swept the floor before our arrival and they have not washed it for quite a while (my white socks turned black in no time). The water in the shower/bath tub did not drain properly which left me wondering how on earth they clean it at all. Not staying there again, regardless of how cheap the rooms are.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Elena C: Thank you for your recent stay at our hotel. We are very sorry you did not like they way our room is decorated. More importantly, however, is we are highly sorry the guest room floor was not thoroughly cleaned. We have addressed your experience with the housekeeping manager, who have addressed it with the housekeeper who cleaned your room. We are all very sorry for the oversight. Thank you again for taking the time to let us know. Your feedback allows us to improve our quality.

"Great hotel"

4
16/01/2016

Great hotel, very clean. We had an issue with our tub and sink not draining properly but it didn't bother us too much. Breakfast was decent. Can't beat the price of the hotel and its in a central location. Definitely would stay here again. There was definitely a bit of a wait to wash clothes at night, bring detergent and quarters. The front desk also has detergent available. One of the dryers were broken so I ended up just handing everything in our room b/c I didn't want to wait an hour for a dryer. I ended up using the dryers in the morning and the laundry room was empty.

"Didn't like the bed or pillows"

3
16/01/2016

I booked our room for 3 nights stay, 2 queen beds. When i was checking in i let them know i was a diamond rewards member, and asked if they had a suite with 2 queen beds available (this is a benefit for being a diamond member, being upgraded to the best room available at no additional charge ). She stated she had a suite with a king available. I said i needed 2 queen beds. She then asked how many people were in my party. I told her 2, me and my husband. She again said she had the suite with a king. She stated that all the 2 queens were rented out by families, for the next 7 days. I asked, for clarification, that all jr suites and regular suites were booked, all of them, there were no open rooms, at all. She then said there was one suite with 2 queen beds available, but it was on this floor, and she asked if this was acceptable. I told her that would be fine. I am not sure why she didnt just give that to me when I first asked for it. My reward benefit does not state that there needs to be a certain body count in order to obtain a suite with 2 queen beds. I dont like that they save those rooms for "families ". My husband and I are a family, just without children. The room was fine, except for the bed and pillows, the bed had no pillow top and the pillows were stiff and uncomfortable. I chose this hotel because it was a bestwestern plus. These normally have beds that have pillow top mattresses, blanket/comforters so soft to the touch and pillows that are soft and cradle your head with comfort. This had none of these. We spent 3 nights here and i slept horrible all 3 nights. The breakfast selections were the best part of this hotel.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Andrea S: Thank you for your recent stay with us. Thank you for being a Diamond status member. We do appreciate your loyal business with BEST WESTERN HOTELS. We are happy to learn you were given a free upgrade to one our Junior Suites. We do apologize that you weren't immediately recognized for the free upgrade by our desk clerk. Typically, we recognize and upgrade our Diamond members to our full sized suites, so the desk clerk may have fallen off her routine, but we do thank you for reminding her that a Junior Suite would suffice for you as well. We are sorry you did not like our bed and pillows. BW hotels have several mattress collections that hotels can freely choose from. We recognize mattresses are one of those hotel items that are highly subjective. Our hotel caters to global travelers. We have found many of our European travelers prefer firmer beds than our American travelers while our Asian travelers prefer firm beds. As you can see, it is nearly impossible for our hotel to please everyone. For that, I am sorry you did not like our beds. Our pillows are BW Comforell Pillows. It is the same pillow brand on every BW hotel bed in the world, so I am not sure why you didn't like our pillows as well. I am sorry you did not have a good stay at our hotel. Please contact hotel office manager, Lyn, at 928.645.5988 should you have additional questions regarding your stay. Thank you.

"Nice 'budget' hotel, good location"

4
15/01/2016

The Best Western Plus at Lake Powell was recently renovated back in July 2015. Upon entering the lobby it still smelled like it was newly remodeled. The common areas in the lobby and dining area were nicely updated. The rooms were clean and updated as well...nothing fancy, but current and newer. I booked through Expedia and it also included a hot breakfast buffet. I'm not a fan of buffets, but it was nice to have it included! The hotel is closely located to Lake Powell, Horseshoe Bend and the Antelope Canyon tour companies. Note that Page, AZ is a pretty small town. There's not much to do around there depending on the time of the year, unless you're there during the warmer season and can enjoy Lake Powell. There are a few basic restaurants to choose from. Don't expect anything above 2-3 stars. Oh also note that the WiFi in the hotel is pretty horrible. The receptionist did advise me at check-in that the whole town of Page uses one provider so the bandwidth is reallllllll slow. And my reception is pretty bad, mostly on Edge and if I was outside I was lucky to get 3G (AT&T). Otherwise, if you're looking for a good quality place for a reasonable price, I would recommend Best Western Plus at Lake Powell.

"Staff wonderful - Manager Rude"

3
13/01/2016

As a Diamond Elite member I expected better treatment. There were no reward benefits offered nor was I welcomed as an award member. The hotel itself was ok, however they have wood laminate floors so the noise above you can be unbearable. The breakfast was good and the young man works very hard. We asked to extend for an extra night and got charged $58 and received a receipt for this the following day we also got charged a $68. When I queried this with reception the manager was there and was very rude. She told me the staff member shouldn't have given me the Best Western web discount and I had to pay for for extending at the property reception. She continued to tell me how the young girl was at fault. I then asked why instead of just taking another amount off my card without seeking permission or discussing I was told "if you just shut up and listen" being a business owner who sends a lot of my colleagues through Best Western properties I will definitely be reconsidering this in the future. To the staff you all work extremely hard I feel very sorry for you all. The hotel itself is ok

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Karos1: Thank you for your recent stay with us. I apologize for any misunderstandings and/or confusion you had when you extended your stay with us. Our record shows your original reservation was made online for 2 nights at a web special. After your stay with us, you asked the front desk to extend you a 3rd night at the hotel. The desk clerk erroneously quoted you the web special rate, which the web rate is only available via bookings online. As a result, the system automatically posted a non web rate for the 3rd night. At check out, the Senior Desk Clerk (not a manager), tried to explain to you what had happened, but said she would honor the misquote and adjust the rates, which our record shows you paid the special web rate for all 3 nights of your stay. Our security record also showed that you were not told to "shut up", for which, I am surprised such statement was made by you on what had occurred since the hotel would have no reason to tell you to "shut up" if it was honoring the misquote by the evening desk clerk. I do apologize for your brief excitement after seeing the non web rate on your morning folio; but I am glad it was all resolved to your rate expectations. Thank you for your feedback. If you have any additional questions regarding your billing, please contact Lyn at hotel by calling 928.645.5988. Thank you.

"Great stay!"

5
12/01/2016

The hotel was quiet, no noise from other guests. The breakfast was great, lots of options and included in the price. The hot tub was clean and a welcome treat in the cold weather. I would definitely stay here again.

"Best value ever!!"

5
12/01/2016

For the price, which is more than fair, this hotel provided us with more than we anticipated. The room was excellent, breakfast was awesome, staff were good at their job and even a daily newspaper was included!

"Best Best Western Ever! Trip Advisor feedback site, not so much."

5
10/01/2016

Best Best Western experience ever and I like Best Western. It's a mile off the road to the lake, but worth it. clean, nice like new room. courteous staff, great public areas, great breakfast. I hope I've finally typed 200 characters. It's a good thing they aren't asking for a review of Trip Advisor. This minimum of 200 characters to submit a review on Trip Advisor bites.

"better than expected"

5
06/01/2016

Pleasantly surprised by this hotel. It was by far the cheapest hotel on our vacation and the room was fine with no noise from other guests or outside. We also arrived about 3 hours prior to check-in time and were able to check in without any problems or fuss from the front desk staff. No safe in the room a bit inconvenient but can't complain for the price. The internet speed was pretty terrible but I think this might be consistent for the whole town, not just this hotel.

"Nice stay"

5
04/01/2016

I went with my friends and selected Best western with my Points. As Page is small place, I wasn't expecting much but amazing hotel was clean, staff was supporting and my hotel room (Jr suite) was clean. I will recommend the Hotel for future stays.

"Very Large rooms and good service let down by slow Internet and narrow walling"

4
01/01/2016

The rooms were huge and spacious, with a new TV and two tables. A fridge was included which is appreciated. Beds were comfortable. Check-in was very fast. Staff were mostly helpful. The boarding pass kiosks did not work and the Internet constantly disconnected and was slow when it worked. We heard many conversations next door which I suspect may be caused by narrow walling.

"Stay and nice atmosphere"

3
31/12/2015

Our stay at this hotel is good and relaxing. Good breakfast. But, staff at the front desk is not helpful and not caring. Better have a good, experienced and much more informative and helpful staffs at the front desk. Especially when you drive long ours and checkin to the hotel midnights with very cold outside weather.

"Perfect"

4
30/12/2015

I really don't get the low ratings - this hotel was perfect, and I'm picky. Check-in - a breeze! Wi-fi - worked perfectly! Rooms - clean and comfortable! Bath amenities - nice and generous! The only thing keeping me from giving this place 5 stars was the attitude of the guy at breakfast. The place was full and we were told we could take the plates to our room, but if we came back for more we might be charged. Whatever! Maybe I should get a refund for the place offering a free breakfast, but not providing seating? Anyways, a great place!

"Great hotel!"

5
30/12/2015

Very nice hotel! Rooms are big, new, beds are very comfortable. It was nice warm in the rooms. Wifi worked very well. Breakfast were very good, huge variety of food. Personnel was kind, ready to help. Location is good, many restaurants in the walking distance. Hotel also has a pool and hot tub. Great stay, I would recommend it to everyone!

"Nice rooms, decent prices "

4
28/12/2015

The hotel is nice, clean and recently renovated, but does not allow pets at all. They also charge extra if the room has more than 2 people, even if the room sleeps 4-6. They do serve a basic breakfast and offer wifi as well. Standard hotel amenities.

"Average Hotel"

3
27/12/2015

Average hotel with hot breakfast. Remodeled but not well done. The color scheme is stark and cold. In the rooms the furnishings are cheap. Sleeper sofa is hard as a rock and the laminate flooring has waves and bumps in it. Beds were comfortable. The hotel was very busy for day after Christmas and there wasn't any hot water for a shower the night of arrival. While this may be because of the number of guests, a hotel shouldn't run out of hot water.

"Confortable stay with good breakfast options."

4
25/12/2015

A reasonably priced stay in Page with a good breakfast and easy parking etc. A good base for the many nice outdoors activities in the area. When we visit it was a bit crowded, but it also was peak season. Would consider it again if we go back to Page.

"Great motel experience"

5
21/12/2015

We've been traveling on the road with friends for about a week, and Best Western is the greatest experience we've had during this trip. Best bed ever, and first real breakfast so long. Next time travelling I'll definitely will search for Best Western sign on the way.

"What a bargain! "

5
16/12/2015

Since my husband has not been antelope canyon we decided to stretch our legs to Page while we are in Las Vegas. This is low time - and cold! But all the attraction, except pools and boat cruise, are open and pretty. Hotels are practically half price. Our room is big, 2 queen beds, clean and comfortable. breakfast will be good as usual- I already know it.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Oldprune: Thank you for your recent stay with us. We are delighted you had an excellent stay with us and took advantage of our value season rates. Many people don't know that during the off season, the weather is still nice and without the big crowds to enjoy nature. We are happy to learn you had a great time.

"Great place. Very good breakfast and service overall!"

5
16/12/2015

We stayed in two-room suite with the bedroom, living room and the kitchenette. The price was almost the same as for the single room. The room was very nice and clean. I think they have redecorated the lobby and the breakfast area, because it looked different than 5 years ago. The breakfast is terrific! They have everything you can think of. All the staff (both the breakfast and the front desk) were VERY friendly and helpful. I will stay there again next time I'm in Page.

"great location with good service"

4
15/12/2015

i stayed for 2 nights to see the canyons - the room was large and clean - inclusive internet connection. the breakfast was buffet style and average - but the service was really good and the staff at the reception very helpful. i would stay again if i pass through

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear MaHoKu: Thank you for your recent stay with us. It was our pleasure to have you stay with us. We are delighted to learn you found your room to be clean and comfortable and enjoyed our generous full hot breakfast buffet. We look forward to your stay with us again whenever you are back in the Page/Lake Powell area.

"Surprisingly high quality"

5
14/12/2015

Really great hotel. Unexpectedly high quality compared to larger cities. Everything was clean. And I like that there were water fountains where you can refill your water bottle. Only problem was that the internet was spotty but adequate...the fitness center was small but better than nothing. There was more than adequate hiking spots in the area to supplement. I'd rather exercise outdoor anyways.

"We loved it"

4
12/12/2015

We loved this hotel and Page itself. Well, most of the people stay there because of the Antelope canyon tours. Therefore you can hear a lot of talks during the morning breakfast about the tour guides. I think it is the best place if you are going to Antelope. It is near. The hotel is good looking with comfortable bedrooms and provides a complementary breakfast for its quests. Good offer for this price.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Anastasia Z: Thank you for your recent stay with us. We are delighted you had a great stay with us and enjoyed our generous full hot breakfast buffet. Page, Arizona is the overnight lodging location for Antelope Canyon trips. It is a beautiful mystical canyon and we hope more people will have the lifetime opportunity to see it at least once. We are glad you got to see it. Please do come back and stay with us whenever you are back in the area.

"Nice hotel in a small city"

5
07/12/2015

Best Western in Page is one most worth of the money during our weekly travel in canyon area. The hotel is clean, room is spacious, and breakfast is wonderful with many varieties including on site maid severing hot Sandwich with healthy nuts of your choices. Hotel attendants are nice and helpful. We are very happy in all of the aspects.

"Great Road Trip"

5
07/12/2015

Stayed at the Best Western Lake Powell early December. Property was clean, staff was friendly, room was comfortable, shower was awesome. Breakfast was great the next morning. It is conveniently located within walking distance to many dinner options. Will stay at this property anytime I pass through Page.

"Great Hotel"

5
02/12/2015

Great Location, great staff, great rooms, great breakfast, great service and great price. This is one of the best hotels we have ever stayed at. The area has so much to offer, our stay in Page was a wonderful experience and will be going back to this hotel to enjoy more of everything.

"RECOMMENDED"

4
01/12/2015

It;s a good hotel, the breakfast included was good too. Rooms were clean and nice. The only problem was the poor WIFI connection. Staff service was kind and helpful. Bathrooms were clean. I would stay if I had to come back to Page.

"Great Hotel"

4
30/11/2015

Loved the place. Great breakfast options, friendly staff, clean quality room. Only negative was because the floors were non-carpet (tiled floors), it carried noise from room above. So people walking in room above made lot of noise

"Hotel Stay"

5
30/11/2015

Best Western PLUS at Lake Powell, Page, ARIZONA: Newly renovated nice lobby and breakfast area. Rooms were big and clean. Staff was professional and friendly. They had water stations and vending machine on each floor which helps reduce plastic bottles.

"Surprisingly Excellent"

5
30/11/2015

Rooms are like a in 4 Star hotel but prices are very affordable. Breakfast included. Really good experience. It had pool and Spa..although it was winter, so we didnt use it. very good quality. Highly recommended

"good location and price"

5
30/11/2015

Very close to attractions like Antelope Canyon, Lake Powell, and Glen Canyon Dam. The town also has sufficient amenities: restaurants, Walmart, etc. Room is clean and recently renovated. Overall very good value for money. I enjoyed my stay!

"Lake Powell Best Western Plus"

5
29/11/2015

Very nice service and very affordable.We received excellent service from the staff there especially at breakfast.room was very clean and parking readily available .Hotel is centrally located especilaly if you are going to Horseshoe Bend or Antelope canyon.

"New, nice, comfy and modern rooms"

5
29/11/2015

My wife and I stayed here for two days when we were visiting Page Az and the surrounding areas. The hotel is right on the main avenue that leads to Page downtown. Its very close to lake powell and about five mins away from the marina. The hotel is really good with brand new rooms and upholstery. The rooms seem to have renovated recently and are very clean. It has all the usual amenities that you expect from a good hotel room. The supplies they provide like the shampoo and soap bar etc were more upscale than the best western hotels i have been to. They had a keurig machine inside the room which is certainly an upgrade. I haven't seen that even in more upscale hotels like Marriott etc. The bed and other bedding they provide are okay. They were comfy and clean. The staff were very friendly and helpful. Overall we had a really comfy stay here and were pleasantly surprised by the new upscale rooms they had. Would definitely recommend this place to anyone who is in the area.

"Good intentions but"

2
26/11/2015

The hotel is recently renovated or may be it is still under that. So things have a fresh smell. But that's it. The walls are pretty thin so you have to hear your neighbors' tv or their kids. Also don't forget ceilings are thin too. Everything was clean and well kept. The breakfast was provided which was good thing and it was pretty decent. One more funny thing the shower curtain was too short so the bathroom floor got wet.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear RestIsAssured: Thank you for your recent stay with us. We do apologize that there were kids staying above your rooms. In the future, please feel free to request for an upper floor room. Our hotel has an elevator for your inconvenience. We are happy to learn you enjoyed our generous full hot breakfast buffet. If you have any other questions, please feel free to contact hotel at [email protected] Thank you.

"Very nice hotel!"

4
25/11/2015

Very clean and big rooms, we were given the keys to the room straight away though we were early. Breakfast was more than we expected for the price (USD 70,00) and the breakfast room was big. Nice restaurant (Strombolli's Italian) just around the corner. Sunset from across the street. Would stay here again.

"Luxury indeed"

5
23/11/2015

I had found a special offer for our planned stay in Page and thus booked three nights at the Best Western Plus in Page. I guess because it was off-season – mid-November – this multi-night offer was available; I paid less than $150 for three nights. The hotel sits on a bluff overlooking the lake and the dam, and a good number of the rooms actually overlook dam and lake. I'd never before stayed at a BW+ and was full of anticipation. From the start, we were impressed: check in was fast and efficient, the lobby area was elegant and modern. Our room was another revelation: two king-size beds, large fridge, massive flat screen TV set, hair dryer, iron, microwave, Keurig coffee machine with several different types of coffee and tea. What I noticed particularly were the many lamps placed all around the room, as well as a reading chair with it own lamp – one of my major gripe with many hotel/motel rooms: not enough light to rad comfortably or without going into impossible contortions. This, for once, was definitely not the case here. The whole room was tastefully furnished and modern, and perfectly clean, the beds comfy. The full breakfast – included – was another delight. I can't think of anything I'd ever want to eat for breakfast on an ordinary day which was not on offer: hot cereal, pancakes, scrambled eggs, sausages, potatoes, then yoghurt, toast, muffins, cold cereal (corn flakes), fruit … whole as well as 2% milk for your cereal or coffee - plus a proper seating area with many tables, which got cleared and wiped as soon as someone left. Here, too, all the staff were extremely friendly and helpful. There's a pool, but it was closed for the season; but you could have used the hot tub. There is also a small fitness room and a laundry room. This was just about perfect! Would most definitely stay there again! We loved it! The only small issue was with the wifi; we were warned at check-in that coverage in the area was not the best and sometimes it would not work at top capacity; but there were two computers in the lobby guests can use. We made the experince thatin the evneings -m[rsimably when everybody was online - the service was very bad (e-mailing wrked very well, but Facebook, and especially uploading pictures was slower than a drugged slug, or even wouldn;t work at all)- and in the early morning it was excellent

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Esty666: Thank you so much for your recent stay with us. We are delighted to learn you had an excellent stay with us and enjoyed our wonderful service and hotel amenities. Our entire staff works extremely hard to provide excellent quality and service to our everyday guests. Thank you for recognizing our team spirit and efforts. I do apologize for the slow Internet service in the area. Page, Arizona is surrounded by Federal and Indian lands. The town does not have fiber optics line service because of this, which is what allows fast speed and big capacity during high demand periods. We encourage our guests to write to City of Page to let officials know the importance of Internet speed for a tourism based economy. Again, we apologize for the slow Internet speed. It is frustrating for all who lives here year around. We hope to have you stay with us again. Safe travels.

"Great relaxing place between Zion NP and Grand Canyon"

5
21/11/2015

Booked hotel at a fair price in advance. Check in was fast. Rooms are big, quiet and very clean. - They have a pool and hot tub, however pool was closed because it was off season. A couple of restaurants are within 1 mile. - Breakfast was included and was great. - Only downside was slow internet.

"Above average for the price"

3
20/11/2015

Would actually give this motel 3.5 stars. The rooms are clean, the dual shower heads are wonderful and the free breakfast buffet is far better than hotels that charge. The staff was friendly and accommodating. The wifi is free, but slow. Unfortunately the beds were not comfortable and the heating system was annoyingly loud.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Carol M: Thank you for your recent stay with us. We are happy to hear you enjoyed our hotel and its many amenities. We do apologize that you did not like our beds. Mattresses are one of the hardest items in a hotel room to select for guests since they are so personal. We are sorry you did not like our beds. If you have any other questions, please feel free to contact hotel office manager at [email protected] Thank you.

"Great shower head & amazing breakfast"

4
19/11/2015

Modern hotel with clean rooms. The dual shower head was awesome! Wifi is slow, but that's the only complaint. Breakfast is extensive: pancake bar, eggs, sausage & potatoes, cereals, muffins, bagels, toast, oatmeal. I wish I could stay here longer. PS: go to Horseshoe Bend, less than 10 mins away, you won't regret it.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear LinaMary69: Thank you so much for your recent stay with us. We are delighted you enjoyed your shower experience with us. We are also happy to hear you enjoyed our generous daily hot breakfast. We believe breakfast is the most important meal of the day, so want to make sure our guests have enough variety and food to eat. Have a great day!

"New remodel rocks!"

5
18/11/2015

Used to stay here before the highway was closed and it was an ok value. With the new remodel of the rooms, it's the best deal on the planet! They took breakfast up several notches also. It is excellent! Highly recommend this hotel!

"Pleasant surprise"

5
17/11/2015

We had stayed at another Best Western in this town in April and so it was time to try this one. I think it had been recently renovated and everything was clean and fresh. All the staff were friendly, the room perfect, the breakfast was one of the best we have had and the rate was reasonable. I would suggest this is the right place to stay if you are in the area.

"Pleasantly surprised and great value!"

4
16/11/2015

We went to page for the balloon Festival and got a great last minute price on this hotel. Wasn't sure what to expect because of the price but this hotel was very nice. Rooms were clean and big, the continental breakfasts were very impressive. Perfect location for walking to the balloon launching at the golf course and for the festivities and night glow. The only complaint we had was the free wifi was awful slow! BUT We would stay here again in a heartbeat!

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Cybrjunkii: Thank you so much for your recent stay with us. We are so happy to hear you had a great stay and enjoyed our daily full hot breakfast buffet. It's also great to know you liked our terrific location for the town's annual Hot Air Balloon Regatta. We have many repeat customers who come every year for the special event and stay with us for our location and service. See you next year!

"Grear but..."

5
15/11/2015

Front desk were great at check in. And departure. Would not accept internet rate. Reservation was not made on internet..web site would not accept the reservation. Room was great. Large , clean, great beds. BUT... The toilet seat was not bolted down . which caused an impact with the bathtub... With associated pain. Breakfast was good and worth the extra$. Will still recommendthis motel.

"Grumpy front desk staff"

1
14/11/2015

We came in happy from a day at Grand Canyon, that smile on our face didn't last long as soon as we came in this hotel. I have never seen such grumpy front desk employees as here. I don't understand why people just can't smile. Room was good, staff should take a course of friendlyness towards guests.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Ismael A: Thank you for your recent stay with us. We do apologize for your experience. As in some non western cultures, it is not practiced to smile at random to strangers, such is the case with the Native American Navajo culture in the American Southwest. However, the hotel is continuously working and educating our local workforce to become more comfortable when servicing our mostly westernized customers. I want to assure you that our desk clerks may not have been smiling, but they are very friendly and helpful at heart. They had no intention to lessen your fun holiday travels through their native lands. We hope you were able to enjoy the beautiful natural scenery the area has to offer.

"Luxury at BW Plus Lake Powell"

5
11/11/2015

Highly appointed and large rooms at this hotel for a good value price. One of the better breakfast buffets that we have experienced. Décor and quality of rooms and bed a definite plus in this category of hotel. Courteous staff. Large flat panel LG TV. Heat/Cooling unit worked well at a relatively noise level.

"Well located, very clean with friendly, helpful staff."

4
10/11/2015

My first experience in a Best Western and was very satisfied. The room was comfortable, very clean and nicely furnished. Staff was very friendly, accommodating and helpful. Buffet breakfast was included and would have cost at least $20 anywhere else.

"nice hotel for a very good price"

4
06/11/2015

We stayed here for 1 night during our NP roundtrip, The check in was smooth and quick, we could even check in at 3pm. They have a nice pool (ok not a spectacular view, but you have this all time) but did not try it out. The rooms look quite new and are clean, i love noncarpet floors. Only one think was strange. New room but rusty shower handle, looks bad and damages the very good impression. The breakfast was ok for US standard, and the entrance check is maybe unusual for US but normal in Europe, so no complains about this. We were early for breakfast so no problems with the amount of guests. I forgot to ask for a room on the top floor, do this. We had some neighbours above us how did not know they are not alone. But during the night it was very quite, so not a big complain. Would stay here again

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Luckymaaa: Thank you for taking the time to review your stay experience with us. We are delighted to learn you enjoyed your stay with us. Our hotel recently completed a major renovation, so we are still making adjustments to raise our operational standards. We look forward to your return to beautiful Page-Lake Powell.

"Great hotel!"

5
05/11/2015

Our room was very comfortable and clean. When we arrived it was very busy but the staff remained friendly and helpful. The breakfast each morning was wonderful with so much variety. Perfect location for sightseeing.

"Pleasant Hotel in a Good Location"

4
04/11/2015

We stayed here for one night as part of our tour of the west of America. Room was fine, clean and comfortable and looked over the swimming pool. The hotel was within easy walking distance of a number of restaurants.

"Arizona Trip"

4
04/11/2015

The front desk staff were very professional upon arrival and departure. The room was not as clean as it should be and the breakfast was cold but we did arrive in the breakfast area about 20 minutes before they closed.

"Best hotel for the money"

5
04/11/2015

We were visiting Antelope canyon and stayed the night here. It was off season. The staff were friendly and helpful. Our room was large and the furniture was very nice. The bed and sheets slept like a dream. We had a great breakfast. We loved the place.

"Wonderful Value"

5
02/11/2015

Possibly the best value we have experienced in the past twenty years. Room was excellent, clean and well laid out, the laminate floors are a great idea. The staff are courteous and the amenities good Five out of five.

"Irresponsible customer service"

1
02/11/2015

The AC wasn't working in my room and I have told the front desk about it, but they couldn't give me and solution to the problem because they are fully booked. They front desk told me to call my booking agent to get a compensation. I did as they have told me, and I was told that the manager was not available and I will get an email from the manager within 3 business days. However, after 3 business days I got nothing. I've called my booking agent 3-4 times trying to get a hold of the manager and every single time either the manager wasn't here, available, or they said they would email me again within 3 business days. As of now, after 3 weeks of calling the hotel for some kind of follow up for my compensation, I only got 30% off for all of my trouble, and yet I've heard nothing back from the hotel. Their service is ridiculously irresponsible and they are totally not apologetic about the inconvenience that they have caused me. If you plan to have trouble with your stay, then this will be the best place to stay at. Plus, wifi is extremely slow that it seems like it doesn't even exist

"A place Worth the money"

4
01/11/2015

As it was out of season for this travel resort we got a very good price for a jornior suite. Room quiet,clean, the space is big enough for a big family with a sofa that can pull out to sleep two people. In all, we recommend strongly this hotel.

"Great bargain and friendly staff"

3
01/11/2015

This was a great hotel for a quick night's sleep on our way through the area. Would stay here again if the price were the same. The staff were very friendly and professional. Price was the best in the area on booking.com

"Wonderful off season find"

5
01/11/2015

I loved this place. We travel a lot. This was off season. High season would have been 4 times the price and then I would not been able to stay. I was told that the building was closed for several months to remodel and remodel they did. Building: is new, modern, clean, beautiful, and had up to date everything. Rooms : were very clean, lovely, with new everything. Great sleeping. Free breakfast: was excellent and had something for everyone on buffet. The laundry and business center were very helpful. Staff: friendly and helpful and professional There was a pool that looked nice but we didn't use it. There is a fitness room. Wifi was free -- not as fast as at home but it worked. Safety: good new locks on the door. I felt safe. There were no creepy people hanging around. Plenty of eateries and attractions near by. complaints: none, maybe a chair in the laundry room would have been nice Would I come back again: yes but during off season. Thank you retirement!!!

"Great stay"

5
30/10/2015

This has to be one of the smoothest run places we have ever stayed. The breakfast was very well attended and they never ran out of anything and were friendly as they refilled different foods. The front desk people always greeted you as you came in and were very helpful.

"Bad Service"

2
30/10/2015

Needs to really step up the service. Seems like the hotel is short staffed. Asked for maintenance to come up to my room for help as i had some water clogging in the bathroom and the response was they maintenance does not arrive at this hour and it was 9am in the morning. We got delayed because of this and no one ended up to help. I would not be using this hotel for my future trips.

"Nice place to stay"

4
30/10/2015

I have stayed at this hotel numerous times and they have done a great remodel. The whole hotel smells clean and is clean. The Breakfast was good, fresh pancakes and oatmeal and all the breakfast items that were fresh. The room cleaning is done pretty late for me, usually around 2-3. I would recommend to hotel to anyone.

"An Excellent Stay"

5
28/10/2015

My second Best Western stay went very well: the overall experience and service was extremely satisfying. I would rate the value received for the price paid as Excellent! I experienced very helpful check-in staff and checkout was a breeze. My room was super clean and had a very comfortable bed. I loved the western room motif too. Thank you Best Western Plus at Powell Lake, Arizona... well done!

"Beautiful hotel, but not the cleanest"

3
26/10/2015

The hotel was beautiful. However, the rooms weren't the cleanest. We checked in on Friday night. I walked around in my socks because I forgot my slippers. When I went to remove my socks, the bottoms were filthy. The floors should not have been that disgusting since we just checked into the room! The next day when we returned after housekeeping I noticed that the shower had not been cleaned. Again, the floor hadn't been mopped/cleaned either. The breakfast was great, but the coffee looked like hot sludge.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Tina S: Thank you for sharing your stay experience. We do apologize that our hotel did not meet your standard. We have shared your comments with our housekeeping manager to make immediate improvements. We apologize for your inconvenience. Thank you.

"Not biker friendly"

1
25/10/2015

Last time I will stop at this hotel. Internet is not working, there is a guard in front for breakfast and you have to give your room number with the matching name. And for biker, please do not ask for rags to clean your bike, you'll be sent to H... Very nasty people... Expensive for what you get.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Fcharfadi: Thank you for your recent review of the hotel. I apologize our service disappointed you. Our hotel is not a "motel" with a exterior door access. I understand many biker travelers prefer to have the motel outdoor access setup. We recommend you call ahead of time or do proper research the next time you make a road trip as it will help reduce travel frustrations. I do understand that you did not include in your comments that you were upset because hotel did not allow you to park your motor bikes under our hotel canopy. I do apologize for this, but it is a fire code and I am sure other guests would appreciate the front desk enforcement of local fire code should there have been a fire. I apologize if you felt the desk clerk was rude to you for enforcing safety policy for all guests. I also do apologize that you did not like our breakfast greeter who also asks for room number and last name. It is a common practice among many upper mid tier hotels as there have been instances in the past when campers and guests from "cheaper" hotels with poor breakfast would dine along side our own paying guests. We typically find guests who have accurately reported their room occupants, don't have problems with our setup. Thank you for staying with us. We hope you will find a more suitable motel that meets your future stay.

"great room, good breakfast"

4
23/10/2015

Very good breakfast presentation. While the selection was standard hotel fare (scrambled eggs, sausage, pancakes, some fresh fruit, cereal, juice and coffee), there was an employee dedicated to serving a wide variety of pancake toppings. Also, one could approach the taste of an omelette because of the salsa, sour cream, chives and cheese available for the eggs.

"Not too bad but"

3
23/10/2015

I was impressed by the lobby and almost complete room remodel but the front desk staff did not seem prepared for how busy it was. I was given a room much bigger than reserved & when I called to inquire I was told I was upgraded and the hotel was sold out and hung up on. I didn't mind the bigger room but was just being courteous since there was just my spouse & I and maybe a bigger party need the room. The location was great and was a good price.

Hotel M, Guest Relations Manager at BEST WESTERN PLUS at Lake Powell, responded to this review
Dear Mary C D: Thank you for sharing your stay experience. We apologize for the seemingly abrupt reply to your phone inquiry. The front desk has been extremely busy lately, so it was most likely what happened, but I will make sure to share your comments with them. Again, I am very sorry. I hope you enjoyed your upgraded suite! Thank you.

"Pleasant stay"

4
22/10/2015

There are two Best Western locations for this property. Apparent wise this looked nicer but wouldn't be surprised if they were identical. The room we stayed was nicely appointed: comfy beds and a clean room. The only knock is it could of been brighter. The front desk though gruff in the beginning, but understandly so because they were sold out and overwhelmed, were helpful in giving directions and places to visit. We also stayed at the Clarion but preferred BW. The breakfast is worth attending especially if it's part of your bill. There is a nice selection of cold and hot choices.

"Clean and Comfy"

4
21/10/2015

Loved the new renovations to the hotel rooms. The AC wasn't greatest and the internet was slow, But the hostess warned me that it wasn't the best. The breakfast in the morning was yummy as well, just crowed due to the hotel being booked out.

"VERY FAMILY FRIENDLY HOTEL"

5
21/10/2015

During our 10 days trip around LAS, this is the best hotel we lived in. Good location, free Wifi and breakfast are normally the top three criteria when choose hotel for my family trip. This hotel is very close to Horseshoe Bend, Antelope Canyon and Glen National park. My daughter super loves this hotel.

"Very Good for the area or town town wif problems"

4
20/10/2015

We stayed in early Oct 2015 and it was very good for the area. The breakfast was great and the staff seemed ok to us. The wifi coverage is very limited in the rooms or nonexistent mostly, the biggest minus, plus real slow. Don't understand why they have not added router extenders, very cheap, to get coverage. I understand Page has slow wifi everywhere because the reservation won't let them bring in high speed fiber cable. Sad. I'd certainly stay there again.

"Right place to visit surroundings Of Page and onest personel"

5
20/10/2015

Very nice