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Best Western Plus North Haven Hotel, North Haven

4.0/5  - basé sur 645 notations.
201 Washington Avenue, 06473-1305, North Haven, United States - See map

Wedding season in this region is year-round, and our North Haven hotel specializes in helping to make your big day all it can be by providing spacious rooms and warm hospitality. Yale University®, Quinnipiac University, University of New Haven® and Southern CT State University are all nearby, and this property is their home away from home, whether it’s for a special weekend like graduation or an entire semester. No matter what brings you to the area, enjoy everything this North Haven hotel has to offer, including an indoor swimming pool and complimentary shuttle within a 10 mile radius of the hotel. However, with a full service restaurant and bar onsite, guests don’t have to go far for a great meal. Baseball is the sport of choice in this town, and we’re happy to welcome teams and fans alike in blocked rooms. Sporting events and tournaments such as hockey or soccer bring a number of out of towners to this North Haven hotel. Triple Crown Sports® tournaments are especially popular and even business travelers with Honeywell® and Amtrak® make time for a game or two. Weddings located at Fantasia, Cascade, Zandri’s, Amarante’s, Anthony’s Oceanview, Country House and Laurelview Country Club are just a short drive from the property. Wedding guests can take advantage of refrigerators in all guest rooms to make the most of the week-long festivities. However, it’s often business travelers with local companies such as Covidien, Honeywell®, Praxair® or 3M who really take advantage of all the amenities of home. From road construction crews to religious organizations, we offer accommodations for all. You’ll find plenty of leisure to go with business, such as the North Haven Fair or Oakdale Theater. With Shubert Theater and mom and pop diners peppering the area, it’ll take time to discover it all.

Best Western Plus

North Haven Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 635 guest reviews
NOTE ISSUED
Excellent
215
Very Good
204
Average
117
Poor
55
Terrible
44
REFER TO NOTICE
Business Business
173
Couples Couples
93
Family Family
240
Friends getaway Friends getaway
53
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing Staff"

5
12/09/2018

I had the pleasure of conducting a seminar in this hotel this week. A miscommunication caused the room to be set incorrectly, and for more than double the number of attendees i had registered. Massive kudos to Nebbi and Thomas! They get customer service; Nebbi, although working the front desk, took care of ensuring i was in the right room and getting my equipment moved and set up properly. Thimas had everything taken care of in mere minutes, relieving me of a great deal of stress that was co.pounded by the fact that i live in the path of hurricane Florence and am coordinating house protection from here. Cannot praise this staff too highly!

"Met our needs"

3
06/09/2018

The carpeting was pretty damp, but hey, that means it was recently cleaned. We would have preferred it dry. The room was average. Bed was comfortable. Air conditioning was good on a 90*+ day. The pool was not very clean though. And while our room was on the back side of the hotel adjacent to an Amtrak Railway, my husband was so amazed by the speed of the trains going by, he wasn't annoyed by the sound (which was not too loud). Breakfast was included and above average. Staff kept the serving area and tables clean. Pet friendly hotel too.

"Very good mid-priced hotel"

4
05/09/2018

All in all, a very good experience. John the shuttle driver is outstanding. I was in a strange place, and he made me feel very comfortable. He also came in early on my check out day to shuttle me to the airport. He deserves praise for his kindness. Really, all the staff were kind and helpful. A great place to stay when on a budget.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear dchristenson, We are so happy to hear that John and our staff made you feel welcome and at home during your time here. I will make sure to send this review to our staff! We hope to see you the next time you're in town. Kind Regards, Michelle Murray Front Office Manager

"Critique of Best Western Plus, North Haven"

5
23/08/2018

This BW is strategically located off of I-91 minutes from New Haven, Yale, Quinippiac Universities. A number of amenities make a business stay very comfortable. There is a restaurant (free breakfast with stay) a lounge with a great staff and a fun menu. Gym and indoor pool for exercise. All of this, a great Wifi, and a comfortable room.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear 824martyr. We are incredibly grateful that you took the time to give us a positive review. Here at Best Western,customer satisfaction is our top priority. It's customers like you that make our job wonderful! We look forward to seeing you the next time you're in town! Kind Regards, Michelle Murray Front Office Manager

"Find another hotel."

1
20/08/2018

Very dissatisfied. Noise, drunk people and smokey room. The hotel honored a room change for me for the noise, but the new room was filled with smoke residue. There were no other available rooms, so wee had to pick up and leave late at night. Overall a horrible experience. Do your homework and find a reputable establishment.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear dwalinski, We would like to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our guests. We hope you will give us an opportunity to discuss this further with you. You can reach out to me personally and we will attend to this situation promptly to find a solution that satisfies you. Kind Regards, Michelle Murray Front Office Manager

"Cleanest hotel ever!!"

5
20/08/2018

Every area of this hotel was clean including hallways and stairways. They even clean the TV remote and put it in a bag! Friendly, knowledgeable staff. Indoor pool was great especially since it was raining on our first day there.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Melanie M., It is our goal to provide every guests with excellent customer service and I am so glad to hear that we were able to do that for you. We hope to see you the next time you're in town for a visit. Kind Regards, Michelle Murray Front Office Manager

"A weekend to remember"

4
06/08/2018

Stayed here for a family reunion weekend and had a wonderful time. Food, service, staff, bar and lounge were ALL excellent! Erin at Harry's made delicious drinks and accommodated a big crowd with a smile and a cherry, she was awesome! Also the front desk attendants were on-point with special requests and demands from my group. Overall, my entire family and I had a wonderful time.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Alicia, Thank you for your review on our hotel. We are so happy that you were able to enjoy this special weekend with your family. Thank you for your compliments on our staff and our restaurant. We hope to see you and your family the next time you're in town! Kind regards, Michelle Murray Front Office Manager

"Great price Great stay"

5
22/07/2018

Loved the price at the Best Western!! Was very happy with the cleanliness and kind and professional staff. The room we stayed in was clean and the decor was very nice would highly recommend staying at the Best Western Plus. It is nice to pay a reasonable price for just sleeping!!!

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Guest, We are so pleased to hear that you enjoyed our hotel. I will share this positive review with our welcoming staff. We hope to see you the next time you're in the area! Thank you, Michelle Murray Front Office Manager

"Lack of service"

1
14/07/2018

After reading the reviews of this location I wonder what hotel they stayed at. The hotel has an old and dirty feel to it. I am not sure how old it is but things are worn, scraped, scratches, etc. The breakfast was decent compared to most hotel breakfasts. Attempted to order room service one night but they did not answer the phone. The room was okay - nothing spectacular but it would serve our needs. I only had housekeeping come in once during our four day stay as I had my dog and wanted to keep him calm. When housekeeping came I asked for fresh towels and to take the trash. That was it. I was told no and she pushed her was past me. It took two other people coming to the room for me to get what I asked for. During this I was holding my dog and trying to keep my child sleeping. I was told at check-in that the hotel was smoke free. Please do not believe this. I was constantly smelling cigarettes. While I did have a room with a window to the parking lot where many did smoke as evident from all the cigarette butts, the smell came in the room from the hall. Mainly the room across the hall which only got worse when their door opened. My biggest complaint though was the lack of anything when there was a domestic issue in a room in the same hall. This domestic issue lasted for over three hours with yelling, screaming, swearing and physical violence. I went to the front desk and asked them to do something and was assured that "we will take care of it". I went back to my room. Ninety minutes after I complained, the police finally showed up and the ambulance 45 minutes after that. It wasn't until the ambulance showed that someone from the hotel finally showed. Upon checkout I was asked if I had a nice stay. I explained that this was by far my worst hotel experience. The front desk told me they were not going to close out my account yet and that someone would get in touch with me regarding what happened. It has now been five days and still no communication but the charge shows on my card. I chose to stay here due to the closeness to the hockey rink. Next time I will stay further away.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear dcwabp, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. I will pass this review on to all of our department supervisors to ensure issues like this do not happen in the future. Please reach out to us so management can discuss your issues personally. Kind Regards, Michelle Murray Front Office Manager

"Great big breakfast"

5
11/07/2018

The lady managing the breakfast was wonderful. I needed gluten and dairy free. She got me non-sweetened almond milk, gluten free snack bars, gluten free bagels, on top of everything they offered. I enjoyed potatoes and dairy free eggs every morning. The bed was very comfortable. When I arrived, I noticed a train running right behind the building. I asked to be placed closer to the front and it was very quiet. I stayed for 5 nights.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Karen H, What a wonderful review! We truly appreciate your business. I'm very happy to hear that our staff and service met your needs and expectations.We look forward to welcoming you back to our hotel in the near future. Kind Regards, Michelle Murray Front Office Manager

"Use of Banquet Rooms"

1
28/06/2018

Missing paid for coffee one morning. Pastries sat out all day, which is fine but next day was told couldn't stay out "over 2hrs" and was taken. AC not properly working for two days. Leaks in the hotel was combatted with bleach leaving a nasty moldy smell. Bathrooms the equivalent of a NY public restroom at 3am. Pay the extra money and go to the Hilton or any where to be honest.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Maxine F, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call or send us an email and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Kind regards, Michelle Murray Front Office Manager

"Good value"

4
22/06/2018

This hotel is conveniently located just off the I-91 in North Haven. It is 10 -15 minutes from Quinnipiac University. The hotel appearance is a bit dated, but the room was quiet and very comfortable. Staff was friendly. They quickly replenished the pool towels when I asked for some. The indoor pool was huge. Breakfast choices were many and tasty. We especially liked the self-serve pancake machine. Staff were quick to clean tables and replenish food. We were happy with our hotel choice.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear GordoJ24, We appreciate your detailed review on your stay. I am so glad to hear that our hotel was conveniently located for you and that you enjoyed all of the amenities we have to offer. We hope your next trip to North Haven is just around the corner! Kind Regards, Michelle Murray Front Office Manager

"Great pool"

5
21/06/2018

The pool was so wonderful at this hotel. The water was easy to get into and the pool is large and deep. We only stayed one night, but we used the pool the first afternoon and then we got up early to be able to swim in it again. We used the fitness room too and it was sufficient and clean. The breakfast was in the lounge/bar area with a waiter who came and took away our dishes - definitely a step up from the normal experience! Wished we could have stayed longer.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear vhale1955, Thank you for taking the time to write a detailed review on your stay! We are so happy that you enjoyed our hotel and that the pool and breakfast made your experience a step up. We hope your next trip to North Haven is just around the corner! Yours in hospitality, Michelle Murray Front Office Manager

"Stay Away"

1
29/05/2018

Check in was a nightmare. There were three wedding parties there at the same time so I think staff was overwhelmed. Dirty rooms. Poor service. Room shakes when train goes by. No towels at pool. Uncomfortable beds. Highlight was the free coffee in the lobby.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Patrick T, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We will be sure to share this with our team to ensure this does not happen to anyone in the future. Please reach out to me if you would like to discuss your stay personally. Kind Regards, Michelle Murray Front Office Manager

"My CT Business Trip"

5
18/05/2018

This Hotel is convenient to the Interstate, has many Amenities, a great Sports Lounge, and a complimentary breakfast that is great. The hotel is also near New Haven, Yale University, Quinnipiac University, and Wooster St. in New Haven, the home of the

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear 824martyr, I am very happy to hear that you had a great stay with us. Thank you for your kind words about our hotel and the hotel breakfast. We will be sure to share this with our breakfast team! We look forward to seeing you again the next time you're in town!! Yours in hospitality, Michelle Murray Front Office Manager

"Great stay"

5
17/05/2018

Was amazing. Staff great at check out very friendly and professional and breakfast was amazing, great staff, food great, lots to chose from Rooms were clean and comfy. The inside and outside were clean.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Guest, We appreciate you taking the time out to review our hotel. We are very happy to hear that you enjoyed your stay with us and I will be sure to let the staff know that they assisted in making your stay great! We hope your next stay is just around the corner. Kind regards, Michelle Murray Front Office Manager

"Nice Alternative to Outrageously Priced New Haven Hotels"

4
13/05/2018

Clean & reasonably priced at about $100 a night with free parking and breakfast. Courtyard in New Haven now pushing $250 a night (including $20 a night parking & no breakfast) for a non-event weekend. Easy on and off both I-91 and the Parkway. Quick ride to New Haven, safe area and good restaurants nearby - Bellini's, Dino's).

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear OliverT, We are very pleased to hear that you enjoyed your stay with us and that you found our hotel to be clean and affordable. We appreciate your kind words. I hope your next stay with us is just around the corner! Kind regards, Michelle Murray Front Office Manager

"Most enjoyable stay for our daughter's wedding!"

5
13/04/2018

Most enjoyable stay for our daughter's wedding! Rooms salesperson Emily Ardito was excellent & easy to work with. The full American breakfast was excellent! The entire staff was so friendly and helpful.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Radeyah7, We are very pleased to hear that you enjoyed your stay with us. Thank you for your kind words on our staff! I will be sure to let Emily and our sales staff know that you had a wonderful stay. We hope to see you again in the future! Thank you, Michelle Murray Front Office Manager

"Lovely...Will Be Back"

5
07/04/2018

I was upgraded to a suite without asking. This location is nicely located off the highway with plenty to do in town. Take a 45 minute ride to the casinos if you get bored. Food and bar located at the hotel too. Clean and updated nicely.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear paralegal4444, We appreciate your positive feedback about our hotel. I am very pleased to hear that our staff made your stay pleasant and that you enjoyed your upgraded room! We hope your next stay is just around the corner! Thank you, Michelle Murray Front Office Manager

"Improvements have been made"

4
02/04/2018

We have stayed at this hotel several times as it is conveniently located to our family. In the past, we had two main complaints: 1. Previously, although the TV channel line up included Fox news was provided MSNBC was not and this does not provide balance. On our most recent trip, we were please to find MSNBC on Channel 10, but it was not listed or labeled as such. (I should point out the ESPN is not provided.) 2. The wifi was not password protected and now it is which means it is a little more secure, yet still somewhat slow. A few other notes: -On this trip we decided to stay in the Master Suite since it was unclear from the website whether the regular rooms still had microwaves. It was a lovely two rooms, although there was no sink near the microwave and refrigerator. Also, the suite was located in a high volume area near the side door which made it rather noisy. Other less expensive rooms are quieter. - The staff was very responsive to our complaint about a large booming sound coming from upstairs at 10 pm. It ended shortly after we called the front desk. - In general, the staff was very helpful, except for when we asked for more tissues and we were brought toilet paper. We never did receive more tissues. We survived. - I did see on bug on the wall which flew away before I could kill it or identify it. - Because it was Passover, we did not eat at the breakfast buffet. In previous trips is was quite satisfactory.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Shoshana C, Thank you for your review on our hotel and for your kind comments about our staff. I will be sure to let them know how much of an impact they made on your experience. We are pleased that you saw improvements in our hotel and we hope to see you again in the future. Thank you, Michelle Murray Front Office Manager

"Just ok"

3
27/03/2018

Just an ok hotel with refurbishing needed. Hotel staff at the front desk were polite and helpful. Breakfast staff did not even acknowledge I was their. Their was having a girl who was having a long conversation with friends. I stood at the door for a minute waiting for some direction as many hotels either sit you or advise you on how the breakfast works.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear matthewcL2710NI, Thank you for taking the time to provide us with detailed feedback about your stay. I am happy that the front desk was helpful but I am very sorry to hear that the breakfast did not meet your expectations. Your concerns have been passed on to our breakfast management. We hope you will give us another chance in the future. Thank you, Michelle Murray Front Office Manager

"Wonderful place to stay when visitng New Haven area"

5
26/03/2018

We spent the night at the BW North Haven. The room was spotless; everyone was very nice at check-in. There is a sports bar attached to the hotel. We didn't eat there, but did have a drink - very nice, and very good prices. There is a great little sushi place right up the road where we ate - also excellent food for a reasonable price. Breakfast was standard, but on the higher end of choices, including fresh fruit and cold and hot dishes. We were way beyond satisfied and recommend this BW to anyone staying in the area.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Jules996, Thank you for taking the time to review your stay with us. I am happy to hear that our staff took care of you and that your stay was pleasant. We hope to see you again in the near future! Thank you, Michelle Murray Front Office Manager

"Good for location"

4
26/03/2018

Clean hotel, nice staff, ok breakfast (but it's free, so cannot complain!). Overall, a nice place to stay if you find yourself in North Haven. Steer clear of Harry's food, though. Sub-par, at best. Some of the female staff at Harrys, really did not know what they were doing. Brian at the bar is awesome, though!

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Christopher K., We appreciate your positive feedback about our hotel. We take pride in catering to our guests needs the best we can. If you're travelling in our area again, we'd love for you to come back for another wonderful experience! Thank you, Michelle Murray Front Office Manager

"Good location & breakfast; dirty room"

2
11/03/2018

Stopping over during a business trip. Friendly reception, great location just off the highway, comfortable bed, and excellent breakfast with many healthy and fresh options. BUT the room was extremely dirty, especially the bathroom. Lots of hairs in the tub, toothpaste caked on the sink, papers on the chair, stains on the wall. If they get housekeeping sorted, this could be a good hotel.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Josh T, We appreciate you taking the time to provide us with feedback about your stay. I am very glad to hear that the front desk and the breakfast team took such great care of you. I am very sorry to hear that the room you were placed in did not meet your expectations. We will let our housekeeping team know about this and we hope you will give us a second change in the future. Thank you, Michelle Murray Front Office Manager

"Comfortable room, customer service lacking"

3
07/03/2018

Rooms are comfortable, coffee in the lobby, smoking is allowed on outside of property near entrances, you are greeted by cigarette smell. Person who checked me in did not smile once, seemed unhappy to be there. There is a restaurant on site but did not try it out. Close proximity to 91. Guests of hotel extremely loud, paid no mind that 2:30in morning and perhaps people are sleeping. Would probably not stay here again.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Guest, We appreciate you taking the time to provide us with this review on your stay. I am very sorry to hear that your stay did not meet expectations. Please reach out to me personally if you would like to discuss these issues further. Thank you, Michelle Murray Front Office Manager

"HORRIBLE HORRIBLE HORRIBLE"

1
27/02/2018

Horrible old hotel with a General Manager who doesn't provide good customer service. We had to change rooms when we got there from old and musty odor. Then we could hear the ice machine all night. Worst was there was a smoking area DIRECTLY outside our window so we could hear people talking and smelled smoke all night. I called the GM to get refunded for our terrible stay and he wouldn't do it. Just offered us a free night and we will never stay at this hotel EVER AGAIN!

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Guest, All our guests are very important to us and we do whatever it takes to make sure their stay is comfortable. Unfortunately, we have no control over people having a conversation outside the hotel property. We will let our staff know of the issues that you've faced. Thank you, Michelle Murray Front Office Manager

"Good "

4
19/02/2018

Rooms are great size and up to date. Very clean and rooms don't smell bad. Great price for what u get. They have a restaurant downstairs and breakfast in the morning. Great part is , a lot of restaurants and fast food very close

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Kieferbrett4, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best that we can. We hope to see you again in the future. Thank you, Michelle Murray Front Office Manager

"Very nice little hotel"

5
07/02/2018

I wasn't too sure when I pulled in here for a three day stay as it looked like a small 2 story strip motel. I was pleasantly surprised when I entered the lobby to find a nice little hotel in here. Staff was very friendly and got me my room quickly. I had been here for only about a half hour when I discovered that the room they had put me in just wasn't going to do as I was here for business and needed to make calls, spread out stuff, etc. I went to the desk and asked if there would be any way to get a different room and explained my situation. WITHOUT QUESTIONS, they simply apologized that it was up to my needs and quickly found me a room to meet my needs. The replacement room was perfect... Free breakfast (real sit down buffet in the restaurant) and good WIFI... I'm not a gym/pool person but others in the group were saying how good those facilities were....

"A Room Up Front"

3
02/02/2018

The staff was friendly, and the room clean and comfortable. Ask for a room up front because our room was in the back near the train tracks. Some trains that came by made our room shake. There also seemed to be some folks that enjoyed hanging out in the back by the entrance/exit to smoke, and we always had to go through all the smoke. The breakfast had a good variety including a pancake making machine. I had never seen one like that before. It made hot pancakes in a minute or so.

"Good Price"

3
28/01/2018

We stayed here for $80 which is a great price. We received two waters and snacks for joining the BW membership. Staff was friendly. Hotel itself is in need of an update which is not just another coat of paint over doors, frames, walls etc. Slight odor of cleaning products in halls and room which should be good but felt odd. Clean and tidy, but tired. Hallways were noisy because doors were not too thick. Easy access to highways, Quinnipiac, stores...

"Newly renovate (Nice)"

5
23/01/2018

The front desk staff were very pleasant, the room was great , comfy beds , nice shower , nice clean pool .. the breakfast was more than anyone could eat .. the house keeping staff were even friendly..appetizers at check in .. over all A plus

"Business trip"

5
06/01/2018

Excellent service, amenities excellent staff very friendly very good stay close to all I needed, food and service excellent,quality rooms excellent rates close to town would recommend hotel to anyone, business or pleasure

"Location"

4
19/12/2017

Very easy on/off I-91. Little noise from the highway. Free parking! Lots of parking! Why stay in crowded New Haven and pay $$$$ to park. Very quick drive down to New Haven if you must stuff yourself with burnt pizza. Many cool places to eat in North Haven and Wallingford. The bar is a fun, clean and good vibe. Good pub-grub. All sorts of fast-food nearby if you need a fix. This hotel very close by to the North Haven Fairgrounds that hosts many events during the year.

"will return"

4
13/12/2017

I had a wonderful time at this hotel. customer service and hotel service was great. Many near by restaurants and a amazing indoor pool.This is definitely a hotel for everyone. you will enjoy and have a wonderful time solo, couples and family. I will be back.

"..... just what the doctor ordered"

5
12/12/2017

friendly reception by front desk staff. Older property, well maintained. Assigned a quiet room on upper floor at the far end, as requested. Spacious room with king bed, two comfy chairs, large desk, large screen TV, fridge and microwave oven. Clean and comfortable. Quiet, no traffic noise, efficient A/C-heater. In-house restaurant/sports bar. located close to major roads, easy access. Gas stations and restaurants in near vicinity. Breakfast = standard Best Western, warm foods like eggs, sausage, potatoes, pancakes; decent coffee.

"Great visit, restaurant on site"

4
04/12/2017

Great hotel , good parking , nice rooms . Clean Very big bonus was that there is a sports bar located inside the hotel . I would stay here again if i was in the area . I had a good experience here and would recommend this hotel to others.

"Moving made easy"

5
02/12/2017

Great location. We were moving out of our house with a moving truck. This place accomodated our needs. Great breakfast,courteous staff. Room was clean. Good location to highway.great value for the price

"Cozy and nice"

4
28/11/2017

Great stay i recommend this hotel Close to highway and the breakfast and in room wifi are a great touch parking is also free and it is great for a couple stay or business or family gym and indoor pool

"Holiday travel"

2
27/11/2017

Ripped shower curtain? Hot water on the right in shower? Large furniture in room too cramped to allow safe exit? Refrigerator that whines all night? Mediocre bedding with no blankets? Broken door latch? Small pillows on a queen size bed? Any one of these items by itself wouldn't cause a bad review....all of them together means this hotel doesn't care about quality or keeping up the standards of their brand. The rooms were very clean. The front desk help was very nice and helpful, but the place needs a going over.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear barnaclebobBoston, I would like to apologize for not exceeding your expectations and for the issues you faced with the hotel room. We do appreciate your business and your kind words about the front desk staff. I would like to discuss this further with you. If you would like to, please contact me at 475.655.2340. We hope to see you again in the future. Sincerely, Michelle Murray Front Office Manager

"Spacious hotel with all you could need."

4
27/11/2017

This is the second time for me to stay at this Best Western. What I like about it is that it is big enough to have all the amenities I would want - good size pool, exercise room, big rooms, actual breakfast restaurant not just a lobby dining area and more. It is very conveniently located next to two main highways (91 and Wilbur Cross). Price is quite reasonable too.

"never again"

2
27/11/2017

I've stayed at better hotels for a cheaper price.. I called in to make my reservation, when I arrived, they gave the wrong room (was supposed to be sutie with jacuzzi) then I told them about it & they said it was going to be an extra charge ?? I mentioned my AAA discount but received no discount ???????

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Dear Guest, Upon looking at your reservation, it does appear that you originally had a king room reserved. This was later changed to the king suite with the jacuzzi and the price you paid was our triple A rate for that evening. I do apologize for any miscommunication and confusion of room types and rates on our part. Thank you, Michelle Murray Front Office Manager

"Bridal Weekend"

3
20/11/2017

I booked two nights in the bridal suite of this hotel for my wedding weekend in addition to setting up a room block for out of town guests. The location was great, about 15 minutes from my wedding venue and on a road with plenty of stores, restaurants, etc. The lady checking me in was friendly and helpful but the friendly service was downhill from there. I had an issue in my room with the heat not working. After being in the room about two hours with the heat on 75 the room was still pretty chilly, the later in the evening I realized the heater was putting out cool air intermittently. Some friends were in a room down the hall and their room was very hot after only a short time. We called for someone to come check it out but it was after regular business hours so maintenance was out. We were told that "security" would be coming to the room. Unfortunately I did not get the name of the man who came to the room but he was very dismissive of our concerns about the heating. He told us that the temperature in the room felt fine to him and that the heater as "doing what it's supposed to do." He also pointed out that it was cold outside, about 20 degrees, so it would take a while to warm up. We again told him we had been in the room nearly two hours but he continued to be dismissive of our concerns. The entire exchange was just very unprofessional. If he would have just said that he couldn't do anything to fix the issue at that time it would have been better and more acceptable. The next day a real maintenance man did come to the room and fix the heater so we had no issues on our second night stay. If not for this experience with the "security" guard not trying to fix our heater, I would give this hotel a higher review.

"Good Value for the Area"

4
14/11/2017

I found this hotel to be quite nice. They have nice comfortable rooms, a large pool and a restaurant all in the building. In the mornings there is a free breakfast. Free WI-FI is also included. The room was clean and the bed was comfy. It was cold in CT when I was there and the heater in the room actually worked. So it was nice and warm.I have been in many hotels where neither the air nor the heater work.

"Very nice stay!"

4
12/11/2017

My friend and I stayed here one night while attending a conference in New Haven. It was about a 10 minute ride. The room was nice, clean and comfortable. They have a lovely sports bar where we enjoyed dinner. The complimentary breakfast was excellent with a large variety of food! The staff was attentive and accommodating, the pool was nice although we didn't use it. Would stay here again!

"Exceeded Expectations"

5
12/11/2017

Great hotel for wedding guests - good value, clean and comfy! Full breakfast and shuttle service were a huge plus! The indoor pool was a hit with the kids too. All enjoyed Harry's Sports Grill - great staff and delicious food (homemade chips w/blue cheese, nachos, wings and the fish and chips were favs!)

"Comfortable and Clean; good location"

5
11/11/2017

This hotel had all that you would expect from a good Best Western. The staff were welcoming and helpful. The room was clean and the bed comfortable. It was an easy drive to Yale and the British Art museum.

"family"

4
06/11/2017

wonderful time only that the stay was too short did enjoyed my self place was clean customer service ok breakfast excellent did not get the chance to experience dinner but next time hope to visit again thank for the time everything was good every one so far that I met was good

"Turned into a dump"

1
05/11/2017

no hot water toilet ran all night could not go to another room asked for extra pillows they said they would bring them never did in the morning I asked what happened they said they ran out I said a call to the room would of been nice 3rd time there will be the last.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"No Parking, RudeStaff"

1
30/10/2017

Banquet rooms were in use, so there was no parking on the premises. We had to park in adjacent lot that had signs that stated cars would be towed at owners expense. When we asked the front desk, Gavin, shook his shoulders and said he couldn't help us. He also stated there was no manager on duty until Monday (It was Saturday) terrible stay!

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"Very Good Hotel"

5
27/10/2017

I thought the stay was great except for the deadbolt not working on my door. The hotel location is great, the hotel staff is great and we were treated with respect and friendship. I will stay at this hotel again

"NOT very clean"

2
16/10/2017

Don't have high expectations when staying here, the room and the hotel looked like it could use a good thorough cleaning as well as some updates to the hotel and to the rooms. The pool area was ok, but we had to ask for clean towels. The complimentary breakfast was good, but not maintained very well.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"Best Best Western"

5
16/10/2017

Frankly, I've never stayed at a better kept Best Western. This is a clean, well-maintained hotel with very friendly, helpful staff. I don't hesitate to recommend this facility for anyone looking to find comfortable accommodations in the area.

"Nice Hotel with a clueless front desk clerk"

4
14/10/2017

We recently stayed at the North Haven, CT Best Western Plus due to a nearby family wedding. The hotel is pleasant, clean with comfortable rooms. The only complaint is the clueless front front clerk who neglected to hand out the hotel gift bags to the various members of the wedding party until we asked about the bags. We had requested an earlier check-in time to avoid a conflict with the wedding reception time, but were rebuffed by the hotel. Other than the aforesaid, the hotel was pleasant, clean and quiet. The room was clean with appropriate furniture and a comfortable bed. The staff at the downstairs bar/restaurant were nice to interact with. All the other hotel staff were pleasant to deal with.

"No better quality for the money"

5
11/10/2017

Best Western Hotel in North Haven, CT, is a fantastic value. Very reasonably priced in an area where hotels tend to charge large prices for mediocre service. This one has a staff whose mission is to make their customers comfortable. They go out of their way to please, and they deliver a high quality stay. The breakfast buffet is far better than any other comparably priced hotel (far better even than the far more expensive Hampton Inn nearby), the rooms are clean and stocked with well-maintained equipment and furniture, the pool is delightful, the exercise room works remarkably well, and even the internet service and television offerings are consistently top notch. Kudos to this Best Western. Over the summer I spent a night in a VERY high priced New Haven hotel and felt like I got nothing for my dollar; at this place i got more than I hoped for. I have nothing but praise for this facility. The only down side is that there are no public transportation options to get one to New Haven or surrounding area. North Haven would not normally be a destination I would choose. However, if one has a car and if one wants to be close to I-91 and I-95 and CT 15, this is THE place.

"Not really handicap accessible"

2
06/10/2017

I am physically challenged, I use oxygen. I specifically requested a room on the main floor close to the breakfast room or on another floor close to the elevator. They put us on the 2nd floor 2 hallways away from the elevator there were only 6 rooms further away. I went down and asked again for a room closer and they said they did not have one. Note the parking lot was far from full and there were not that many at breakfast. I believe they did not make a true effort to accommodate me.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"Worst hotel experience ever"

1
02/10/2017

I booked this hotel for 3 nights for my parents to stay in as we moved them out of their home. There were so many issues, I cannot help but say I've never had such a terrible stay anywhere else! The room smelled terrible, the TV did not work and took 3 hours to replace. The shower instructions were not legible and the shower is like no other I've ever seen. The restaurant-Harry's Sports Bar & Grill experience was terrible. The service was lacking, the food was served cold, burnt and soggy. Disgusting.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"Best of the best"

5
02/10/2017

This hotel is very accommodating , they go above and beyond , awesome food and drinks , rooms are excellent , staff is very friendly and accommodating You feel at home when your here , in the heart of central Connecticut great location just of I91

"Truly terrible!"

1
25/09/2017

We reserved a room disability friendly. We walked into our room and the smell from mold was grabbing! Worse the chlorine from the bathroom was unbearable. There was a large chair in front of a very small closet that had to be moved in order to get to it. Frankly, this room was a disgrace and no one should ever stay there! We just could not bring ourselves to stay there. We checked out immediately and went back on Booking.com to find something better. There was nothing good about it!

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Harslp, Thank you for completing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 475.655.2340. Sincerely, Michelle Murray Front Office Manager

"Excellent value. Clean room. Comfortable bed. Excellent cooked breakfast in adjoining restaurant. With good coffee."

5
24/09/2017

Excellent value. Clean room. Comfortable beds. Excellent breakfast in adjoining restaurant with good coffee. Pleasant efficient staff. Right off I-91 exit 12 so easy to quickly get to Hamden and New Haven.

"Horrible!!!"

1
22/09/2017

Best Western should be ashamed of the Best Western in North Haven Connecticut. We decided to stay at this location from September 6-12 2017 because we are originally from this area and this location would mean we would be close to friends and family. We checked in and the guy at the counter wasn't friendly at all but we're tired from flying all day so we go to the room. It is musky smelling to say the least. We pretty much drop our bags and go get something for dinner. When we return to the hotel am I'm kinda bothered by the dim and dreary room but we go to sleep. The toilet only flushes some times and the tv remote doesn't work. The room isn't overly what I would consider clean and definitely needs to be updated. The ceiling has obviously been repaired from water damage which is where the moldy, musky smell is coming from. The ceiling is clearly drooping. We decide we just can not stay here another night. We check out and the girl at the desk seems less than concerned. She says well did you ask to change rooms. Uh no lady if this was a room you put someone in then I don't even want to know what the rest of the rooms look like. She is only concerned about collecting my payment and charging me a cancellation fee. So I paid over $200 just to stay one night in the grossest room. Maybe someone should call the health department on this place because the mold smell was so horrible. I would highly suggest some improvements. We are so disappointed. I did try to contact Best Western via email and have yet to get a response.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
David C, At the Best Western Plus, North Haven hotel we aim to wow you with excellent hospitality and to exceed you expectations during your stay. While there are no second chances at a first impression, we recognize that we have not done so during your stay. I sincerely apologize for the issues you've faced. We hope you will consider us again in the future. Please contact me directly to discuss this further at 475.655.2340. Sincerely, Michelle Murray Front Office Manager

"Great food from the restaurant but the front desk clerks on all 4 days"

3
22/09/2017

The front desk clerks on all four days seemed to be unable or unwilling to assist in answering questions or to care about much of anything. Housekeeping staff however was very friendly and helpful. Room electrical outlets were in much needed repair

"great location--hotel needs work"

3
18/09/2017

Breakfast would be the selling point for this location. Gil puts together a solid breakfast. Small crowds but Brian in the bar went out of his way to be friendly. The rooms were a bit dirty, lacked soundproofing, uncomfortable bedding/pillows and no ESPN or YES networks. Very easy access to routes 91 and 15

"Great Value Very Clean"

4
14/09/2017

Best value in the area. Extremely clean and comfortable. Very convenient. A bit older but they have done recent upgrades. New carpeting in the guest rooms and better food in the restaurant would be nice. I will certainly stay there again. Highly recommend

"Good night sleep"

4
13/09/2017

My husband and I were travel from Maine to Florida and we stopped here for our 1st overnight. We were in and out after a restful night sleep and great breakfast. It was exactly what we were looking for to give us some rest and energy ro continue our looong drive.

"Family wedding use tips"

4
11/09/2017

Very close to La Mirage. Don't get room near ice machines, very noisy. Turn in at Arby's drive, motel entrance is easy to miss. Thought courtyard would be quieter. It was not, due to people playing and meeting out there. Recommend exterior facing room. Good beds, very clean room. Good breakfast. Suites available we wish we had booked for family gathering times.

"Great Overnight Stay!! Extremely friendly staff. Nice rooms. Great Breakfast."

4
11/09/2017

Extremely friendly staff. Nice rooms. Great Breakfast. When we got to the hotel, we had a room reserved w/ a sofa bed. The initial room they gave us did not have that, but they did quickly correct it... And, THANK GOD they did. The original room we were given was on the 1st floor and the people were EXTREMELY LOUD. I still heard them on the 2nd floor at 2 in the morning. Maybe the staff could have told them to keep it down a little, but, it wasn't bad enough to be furious. The pool however, was a disappointment. It is a lovely pool, but it was cold and has a VERY small shallow end. We have two young children and everyone was crowded on the "shallower -4 foot" section. And the other hotel guests were not at all considerate of other people, but again, that is not really something the hotel had control over. The rooms were clean and nicely decorated. Short drive about 10 - 15 min to the beach, which was beautiful! All in all it was a nice stay.

"Wonderful place to stay! Exceeded my expectations"

5
08/09/2017

From the time I checked in to the hotel till I left, the staff here was excellent and made me feel so welcome. They have a beautiful courtyard with beautiful foliage. Breakfast was wonderful and they had a verity of items which you don't see at other hotels. Overall had a fabulous stay, will definitely recommend this hotel to my friends

"Jacuzzi room"

4
03/09/2017

I had a jacuzzi room booked for my boyfriends birthday. The room itself was clean and spacious. I was disappointed with the jacuzzi tub tho. The nob to turn on the water was loose and the water wasn't coming out. I called the front desk to address the issue and when he came to take a look at the nob, the whole nob came off the wall. He didn't know how to fix it and maintenance wasn't there. He didn't have another jacuzzi room to put us. So my boyfriend and I ended up trying to fix the nob ourselves. We got the water to start running but it was only hot water. We decided to just deal with it. It was kind of ridiculous that we had to fix a maintenance issue ourselves.

"Perfect Base for Site-seeing in Central Connecticut!"

5
30/08/2017

My husband and I recently spent six nights at the Best Western Plus Hotel in North Haven Connecticut. We couldn't have picked a better property for our stay! It's conveniently located adjacent to I-91, which gives easy access to New Haven, Hartford and other towns and tourist attractions in the area. Our room was clean, comfortable and quiet. It's an older style of hotel, probably built in the 60s, with a large indoor pool, exercise room, interior garden, on-site restaurant and bar, as well as other amenities, which are typically not found except in very high-end, pricey properties. The large parking lot was free. There is a large modern supermarket and a number of spots to eat located within about a mile of the hotel. The included breakfast buffet was, without a doubt, the best one we have ever experienced at our many Best Western hotel chain stays and at other hotel chains. There were many extras which you don't normally see, including fresh cut fruit, berries and other items. The dining area was spacious and pleasant, with plenty of comfortable booth seating instead of the typical plastic chairs and little square tables. My husband and I took advantage of Happy Hour specials ~ both drinks and appetizers ~ in the on-property, Harry's Sports Bar. We also enjoyed full meals there one evening, which were excellent and fairly priced! Staff in the bar were personable. Harry's is obviously popular with locals who frequent the place on week nights. If our travels bring us back to Connecticut, we will definitely stay at this hotel again! The value for the price paid can't be beat!

"Great Value for the Price"

4
29/08/2017

A very friendly hotel with clean rooms. I especially appreciated the mattress as it wasn't too soft like so many other hotels. It definitely wasn't too hard either. The breakfast offerings were good and the food was better than average for a hotel that includes breakfast. Staff was very helpful and friendly throughout the facility. Will definitely stay again when we're in the area.

"Visiting the Mansions in Rhode Island"

5
25/08/2017

We were traveling to Rhode Island to visit the mansions and this was the first time we stayed at this Best Western. We were very pleased with the stay. The room was large and the shower was great. The towels were large and thick. The breakfast was terrific (real dishes and utensils) and the food was hot and very good. the restaurant on site was also good and affordable Easy access from highway.

"Okay- not great."

2
23/08/2017

The quality was far below other similarly-rated Best Westerns that I have stayed at in the past. I felt like I has paid too much. This is more like a 2-star hotel. Was alarmed to see some mold on the wallpaper in the bathroom.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will work hard to fix the issue you experienced. Thank you, Michelle Murray Front Office Manager

"Guest services-bridgett"

5
22/08/2017

Best Western offers a wonderful Buffett breakfast. I had the pleasure of meeting Bridgette who works there. She does an amazing job of keeping everything stocked and the guests happy. The place was extremely clean and I look forward to going there again. My granddaughter also enjoyed the indoor pool

"I love this hotel"

5
21/08/2017

I love this hotel and wish that I could stay there always but I don't always have the funds to stay in this hotel. However, this is our #1 hotel out of everyone that we have ever stayed at. I recommend this hotel to everyone.

"Great Event Space"

4
19/08/2017

We hosted an event here this weekend and the space was great. Separate entrance for our guests and a nice ballroom - Bridget McNerney was top notch and saved the day for us with last minute setup and equipment changes. Thank you!

"Nothing was bad but no great shakes either"

3
17/08/2017

Stayed mid-week on a family trip back to CT. Like I said no complaints---room felt clean but no 'wow' factor whatsoever. A/C worked great and the water pressure was good! The lighting in the room was terrible!! and the curtains were not functional! Room did not have a microwave!!!!! That was unacceptable. Breakfast was good and check-in check out process was satisfactory.

"Pleasant stay!"

5
16/08/2017

I would recommend this hotel and stay there again myself. Very clean, the staff was great, courteous and helpful. Location was good, about 20 minutes from New Haven, some restaurants nearby on the road, but mostly fast food, Arby's right next door. One oops, because housekeeping forgot to replace wash and hand towels, but called and they were sent up within 20 minutes. Breakfast was excellent for a free buffet. Scrambled eggs and sausage, cinnamon buns, muffins, fresh fruit, cereal, breads, etc. We had a pleasant stay.

"Wedding weekend"

3
14/08/2017

Not the best place in the world But the staff is super friendly and make sure you get a non smoking room ! The free breakfast is delicious compared to most places I enjoyed it ! The pool area was nice and closes at 11 so no super Late night swims but overall not a bad experience and please try their on site restaurant Harry's Bar and Grill amazing wings hands down ! I had the bridal suite it was very spacious clean and the indoor jacuzzi was spot on and the shuttle service offered was nice as well however if doing a wedding I would suggest not doing a block I would reserve online prices are more affordable and cheaper for the type of best western the only Perk I believe is the shuttle and a little gift bag the rates my friends booked without the block online and when walking in and just asking for a room wayyyyyy cheaper and affordable but what's done is done not bad would I go back for a night if I have to be in the area again maybe

"Great restover"

5
14/08/2017

The bed was comfortable, slept well, the courtyard was beautiful, coffee good and breakfast was excellent. the proximity to major highway was convenient. I am not at all happy with the fact I have to write 200 characters to publish the review which I will not do in the future because I am tired after just getting back from driving 14 hours

"adequate"

2
13/08/2017

Just adequate, nothing more. Breakfast is ok, fitness center needs a lot of improvements. The temperature in the fitness center was higher than the hallways and almost got sick attempting to exercise for ten minutes.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for submitting a review. We take all guest reviews very seriously as we follow up with our team personally. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Thank you, Michelle Murray Front Office Manager

"Perfect for Yale visit, super duper clean"

5
09/08/2017

I was looking for a couple things when looking for a hotel. Close to Yale, Free parking, clean, affordable and breakfast included. Not too much to ask for right? :) I got lucky because this hotel met all those needs! Halalujah! I don't need fancy smancy decor or pay attention if things are brand new, but I DO care about cleanliness. And this was a very clean room. I didn't once get the heebie Jeebies that it had been slept in by hundreds of people before me or that it wasn't throughly cleaned after the last guests. I slept great and that is worth a lot. We also ordered room service from the restaurant in the hotel and it was yummy. Life is good when you can eat in your Jammie's in your hotel room after a long day getting to your hotel.

"Clean hotel, great included breakfast!!"

4
07/08/2017

Our room was clean and roomy, but I really want to comment on the excellent free breakfast given in the comfortable restaurant area. They had everything and it was very good food! And, last but not least, every employee we encountered was very accommodating and pleasant. Nice stay!!

"Convenient location, 4-star room at a great value"

5
07/08/2017

Couldn't ask for more. Super clean room, wonderfully kept hotel appearance, great amenities, fantastic hot or cold breakfast that was worth a good amount right there!, friendly service, safe and quiet surroundings, and very convenient location immediately off the highway and within several minutes of New Haven.

"Great Hotel centrally located"

5
01/08/2017

We have stayed here multiple times to visit with friends and family. It is a very clean and comfortable hotel that is central to our friends along the shoreline and our relatives inland. The breakfast buffet is always stocked well and all the staff are friendly and quick to respond to any concerns. We will definitely stay here on our visits to CT.

"Truly 'best' hotel in North Haven"

4
29/07/2017

Cordial and quick check-in, helpful staff. The king bed room was in great condition and well kept. NB: plenty of electrical outlets for mobile phone and computer! WiFi worked well. Breakfast is a well-stocked buffet. The scrambled eggs were fine; the potatoes were a bit tired. Otherwise the selection is comprehensive.

"Not to bad"

4
19/07/2017

Stayed for business. Staff was friendly and helpful. Place is well maintained though not perfect but you can tell they tried. Rooms are clean and comfortable, though the noise from the hallways quite noticeable, had a family entertaining their kids out in the hall. Still all in all would recommend a stay.

"Best Western in North Haven!"

5
14/07/2017

Great staff. Well kept property. Clean room. Check in was most effecient. Interior grounds were excellent. Breakfast was a full buffet, well supplied. Could use more fresh fruit. Internet was a bit of a problem, but the 800 number they provided solved the problem.

"Wedding Hotel"

5
13/07/2017

Close to venue. Friendly Staff. Nice Pool. Loved the bar/lounge. Food was great. Comfy bed. Spacious suite. Would recommend.Loved the shuttle service to and from the wedding. Super convenient. Easy to reserve room blocks. Friends and Family in close proximity. Loved the welcome bags.

"friendly folks, great breakfast"

4
13/07/2017

we stayed in a suite with 2 queen beds with our 3 young children. The room was large and divided by a wall with two large doorways - one on each end of room. Why don't hotels offer suites with actual doors dividing the rooms? That would be so nice when trying to get young kids to sleep, but maybe the parents want to stay up a little later. Otherwise, this best western had the best divided space of those I viewed online - many others only had a half wall separating the rooms of the suite. Some minor complaints: small bathroom considering how large the room was, and bathroom lights were a mix of warm and cool color temperatures and the vanity lights flickered for a while before fully turning on. The two windows with AC units were in weird places - likely due to the fact that the room was on the corner of the building next to a staircase. It seemed both windows/AC units were in the living room and the bedroom was dark and warm (in the summer). The AC units were a little misleading as setting them to 72 degrees, which should be plenty cool did not sufficiently cool the room. I set them to 68 and the AC compressor stayed on longer and room got cooler. The TV signal would cut in and out on Nickelodean channel. The pool was touted as heated on website, but it was not. What was weirder, and maybe this is just how hotels do it now, but the pool room was like a sauna (almost stifling), so I thought "oooh, heated pool!" but then it was pretty cold. Oh well. Kids still liked it, so I can't really complain. Finally, the restaurant (sports bar) was less than stellar. It seemed understaffed and the food was mediocre. My ruben was dry and salty. But the breakfast was delicious! Oh and everyone was very helpful and friendly.

"not up to standard"

3
11/07/2017

This is a somewhat expensive motel for its location. It is slowly going downhill in that it needs updating. The courtyard is being taken over by poison ivy. (yesy I did tell the staff.) The kitchen is very slow, but when the food arrives, its quite good. Breakfast is super. All BWs should learn from this place. No mamager on site all weekend. Whats up with that? There a couple of issues that could have been dealt with but could not be because of that oversight. For the money its not a very good value, but is convenient if you need to be in New Haven or surrounding towns. Go to the bar/lounge and ask for Brian. Best person on staff.

"best place in ct"

5
30/06/2017

Staff goes out of their way to assist you , excellent rooms and great food. central located able to cover all of ct western MA and parts of NY from this location . They make you feel at home, can ask for a better place to stay the best

"Convenient to La Mirage"

4
26/06/2017

We booked this Best Western because of its convenience to the La Mirage wedding venue. We were pleasantly surprised but how nice the hotel was. The gazebo in the courtyard surrounded by flowers was a gathering place for our family and the free breakfast was an added bonus.

"Closest Hotel to Wedding Venue"

3
26/06/2017

We stayed at this hotel as part of a wedding block. I was initially told that I would be able to check in an hour early. I then called the day before my reservation and was told that it wasn't guaranteed. Day of, I was told that if I wanted to check in early I would have to get a room with 2 beds instead of a king. Upon arrival we were fortunate enough to end up with our original room type. Overall the room was ok, even though it was right across from the laundry room. Also, if you are someone that likes natural sunlight, I would suggest a room on the 2nd floor. People walk by the 1st floor windows all the time and is very easy to see inside. We also discovered that the TV did not work but it was so late at night and we were tired so we didn't even bother calling the front desk. Compared to other experiences this hotel was ok, I would consider revisiting if I got it at a lower price and was told correct information by the staff.

"Great staff, comfortable room"

4
26/06/2017

The staff were fantastic. Room was clean and spacious, although there was a lingering cigarette smell even tho the hotel is non-smoking. Bed and pillows very comfortable. The full breakfast each morning had so many options (eggs, cereal, waffles, fruit, etc) and it was good food. The exterior needed some attention (a lot of trash in the parking area), but the inside was nice.

"Very convenient"

4
24/06/2017

This is a great place to stop if you're travelling between NY/NJ & Boston. It's clean, the folks are friendly, the bed is comfy and the shower is terrific. But their free breakfast is the best. Great selection of fresh fruit, and many other choices.

"Comfortable and Clean"

4
17/06/2017

Nice clean and comfortable hotel. Close to the highway, I91 and 15. The only reason I did not rate this a five was because I don't think the AC was working correctly. I had it on 65 and it was still hot in the room. Not sure if this was because it's an end room. I had to bunch the drapes on top of the window sill so the air could circulate. They need to install those clear plastic diffusers under the drapes. It was room 268.

"Great hotel"

5
10/06/2017

We traveled here for my sons orientation program for college and have stayed here several times during his selection process. Great hotel, great price, great location for folks traveling to Quinnepiac University. Will definitely be staying here again over the next few years.

"Excellent"

5
10/06/2017

We arrived very late on a rainy night and were very pleased to be in a warm and comfortable room with a big bathroom. We were leaving very early so the early start for breakfast was much appreciated. The breakfast was of high quality and variety, loved the fresh blueberries and oats. Great value too.

"Good place"

5
07/06/2017

From the start. Friendly staff. Quick check in. Wish I could afford to live here . Comfortble beds . Room 266 I was in. The temp was just right. I stayed 2 nights and both were pleasant. It was hard to work the shower at first but not because it was broken but because it's a different way I've ever seen before. Efficient hot water though.

"Great customer service"

3
07/06/2017

Staff is very attentive to your needs and will follow up with you to ensure that any issues that you may have are resolved. I complained of my room and was offered another room. Maintenance came quickly to resolve the issue. You are greeted by front desk from the moment you enter or exit the lobby area.

"genuinely surprised in the best way"

5
07/06/2017

The property was immaculate and huge. I liked the iced lemon water in the lobby at checkout.. a nice touch. Staff was very helpful and friendly.the room was quite large and also immaculate. The little bathroom incidental supplies were great and upscale.

"Best Western - Minus"

3
01/06/2017

Our room on the second floor had a very strong chemical/cleaning solution smell. We asked to switch rooms and were given a room on the first floor. It was only slightly better. The head of maintenance apologized and offered to buy us a drink in the bar, which was nice, but it didn't solve the problem. The room was pretty clean and had adequate amenities. We frequently could smell smoke from cigarettes when out in the hallway, so maybe they use the chemicals to hide the smoke smell. The breakfast was very good and the service was also good, so if you can put up with the smell, it would be a good place to stay. Also, the printer in the business center was not working, but the front desk printed our boarding passes.

"Missed opportunities to get it right the first time"

3
30/05/2017

Stayed here two nights over a holiday weekend to attend a wedding. Felt the $169 for a no-frills king room on Saturday night was high, but my go-to chain hotel was fully booked and this was the next best location. While it is a no-smoking hotel, the previous guest had clearly been smoking. The front desk staff switched our room, but I would've appreciated if housekeeping flagged the room and it was not assigned to begin with. Our room also had only one bath towel, again the front desk was able to rectify the situation and give us another towel. The first-floor room was damp; basement-like and parking was directly outside the room, would recommend you request a second-floor room. Yes, the carpet was stained, but the bed was comfortable and the white noise from the AC fan helped for a good night's sleep. The breakfast was served in the restaurant, it was ample and tasty and the coffee was very good. I enjoyed walking around the grounds in the morning, with my coffee, looking at the well-tended flowers and plants. Overall, this is a property that is adequate, but needs some TLC and additional effort to get it right the first time.

"Unexpected ..."

3
25/05/2017

We were not expecting FILTHY carpets in the room ... didn't even feel like we could go barefoot! There were dead flies on the sheer on the sliding patio door, and the door latch did not lock, there was only a bar to stop the door from being opened, but felt very unsafe! There were dark curly hairs on one of the hand towels ... making it very uncomfortable to use any! All in all a very disappointing visit. The front desk staff, both at check in and out, were WONDERFUL!

"Very nice hotel, great staff"

5
24/05/2017

It was nice to be welcomed by the front desk staff the moment I walked into this hotel. I was greeted with a friendly smile and a nice welcome gift. The room had a great bed. The mattress was nice and firm, which is my preference. The bathroom was spotless and the shower felt great. The breakfast was more than I expected. It was a full spread with scrambled eggs, sausage, potatoes, fresh fruit, and all the other foods you would get with a continental breakfast. I would come back to this hotel any time I'm in this area.

"Great value and cleanliness "

5
24/05/2017

Staff of reception was great, the room was very clean, lots of space and definitely great value. Got hungry and went to the hotel restaurant and turned out to be a wonderful experience too. Hands down a place where I will return soon. Great job hotel management.

"Great stay"

5
23/05/2017

Pleasantly surprised with this Best Western. Friendly, clean and comfortable. Would definitely recommend. Beds were comfortable, staff very friendly and breakfast was very good. First time staying at a Best Western. Would definitely go back.

"Top quality and best price"

5
20/05/2017

After traveling for 10+ hours I had decided to stop and find a hotel room. As luck would have it the Best Western Plus North Haven was on my route. This hotel was by far beyond my expectations for the price!

"Happy Grad Weekend!"

4
16/05/2017

This was my second time staying here in 2 years. This time for graduation. The only reason for me writing this review is to compliment the staff of this hotel which is remarkable. The breakfast is included and other then an espresso machine pretty much has everything, btw there is a Starbucks and a Dunkin next to the hotel. The rooms were clean, bathroom a bit small but clean. The price this time a lot more but it was graduation so no complaints.

"graduation "

4
15/05/2017

the hotel was great, we had a king suite, the room was huge, well cleaned and maintained, the front desk was a little tough to deal with, when asking questions it felt like the gentleman was being bothered by us, but overall the place was great. they do offer a shuttle service to the local colleges,but be forewarned that if you take it it might take sometime to pick you up, in our case it was quicker to uber back to the hotel. i give this place 4 stars because of cost and upkeep of the rooms and hotel and location

"Disgusting room!!"

1
15/05/2017

We were checked in to Room for a family affair that was packed with get-togethers.We noticed that was wall paper was coming off of the walls and looked at the paper that was coming off by the HVAC unit only to find the backing with black areas which appear to be mold. The Bathroom had black (and some red) spots on the ceiling over the bath/shower. The bathroom floor was sticky and several parts oft he floor had black areas, again which appeared to be Black mold. .Obliviously this condition didn't appear overnight. How could the staff not see this?I took some photos of the items that disgusted.If this is a Best Western plus what do the basic properties look like. We were very disappointed and checked-out a day early and moved to a Marriott Courtyard which was spotless and the same rate!

"Business Trip"

4
13/05/2017

There was a young African American girl ( I didn't get her name)that was there to greet every morning, I was there for Seven days, she made my visit absolutely perfect. She was wonderful. Thank you for making my visit enjoyable.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Michelle Murray Front Office Manager

"Good hotels where there are few lodging options"

4
12/05/2017

The hotel is one of the only options in Noter Haven. It was decent. The checkin service was outstanding. The bar area ia a little disorganized and I dan't know why it takes 15 minutes to get a drink when there were only about 15 people in the restaurant total. The witnesses were more concerned with counting their tips than serving customers.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry that it took you quite some time to receive your drink. We will work hard to improve this in our bar and we hope you will come back and see us again soon. Sincerely, Michelle Murray Front Office Manager

"Good Service"

4
10/05/2017

Nice Hotel with lots of rooms. The only downside was the long walk to and from the room to the lobby. Other than that it was a good place to stay. Breakfast was nice and the restaurants was appealing. Thanks.

"unprofessional"

3
02/05/2017

My overall stay was average. Nice enough room, clean, affordable, etc. However, I had negative experiences during breakfast that altered my rating of this hotel. Breakfast was included (which was a plus) however, I witnessed situations that not only made me uncomfortable but actually offended me. I've been a nurse manager for twelve years and know what is appropriate conduct between staff. Unfortunately, what I had witnessed was the breakfast manager Sam falling in and out of sleep in a booth with her phone in her hand and leaving the breakfast area unattended for various amounts of time giving little to no service. The following day I had a different breakfast server, Bridgette, who was accommodating, sweet and nothing short of professional. Again however, unfortunately I had to witness Bridgette get harassed and belittled by the same breakfast manager Sam. I overheard Sam swearing, yelling, and speaking in overall foul language towards Bridgette. Her behavior was not only unprofessional but also unnecessary for myself and other guest to have to hear. There is no need for anyone to ever speak to someone in such foul manner. Her language took me aback. It shocks me that a corporate company would have such a disrespectful and unprofessional manager on premise. Not a good representation for the hotel.

"My Stay At Best Western Plus"

5
20/04/2017

My stay here was very nice. The bed was very comfortable and the room was clean. All of the employees were very kind and helpful. I would def recommend staying here if you are in the area. Nice and easy to get to right off the highway.

"Good value, comfortable room"

5
20/04/2017

Room was clean and comfortable. Hotel layout is a bit peculiar, never found the breakfast. Good value and convenient location. Ample parking, restaurant and bar on site. Only real downside was a rail line behind hotel I could hear during the day, not at night luckily.

"TLC needed"

3
16/04/2017

Decent accommodation but attention to details lacking. No towels at pool, pool area needed a good cleaning, tv not working, courtyard full of cigarette butts and doggy bags, and chairs falling apart in courtyard. Could be a 5 star if the cleanliness and attention to customer service could be corrected. Front desk staff seemed to be multi tasking to cover. Location is very convenient and layout of property is nice.

"Would not recommend"

2
13/04/2017

The rooms are super small. The room we stayed in and the hall way had strong smoking smell, and you see people smoking outside as well. the hotel is by the train railroad. there was train passing by twice (at night and early in morning), very loud and lots of vibration. There are stains on the pillow cases (1 pillow case was inside out making me wonder if it was ever changed) and bedding. Lots of noise from hallway and next doors, obviously, the walls are cheaply made and no noise reduction. When we walked by rooms in hallway, a super loud dog barking at us behind the door from one room that scared me and my kids. The design of the hotel is crazy, super long and many hallways and very confusing. The elevator is hiding in one end while the door to the back parking is at the other end which only has stairs. So, we had to carry our heavy luggage up and down the stairs (broke one wheel when rolling down the stairs). Also, not sure if there's wireless wifi, we had to use the cable on the desk to connect to internet. Price is too high for this quality and location. Breakfast was good though.

Michelle M, Front Office Manager at Best Western Plus North Haven Hotel, responded to this review
We're sorry you were unhappy - we'll work hard to fix the noise issue you experienced during your stay. Thanks for letting us know. We hope you will consider us again in the future. If you have any addition feedback, please contact me directly at 475.655.2340. Sincerely, Michelle Murray Front Office Manager

"It was ok"

3
11/04/2017

The people that work there are very nice. The hotel was clean and easy to get to from the highway. The restaurant was good. Our server Candace was a sweetheart. Breakfast was good. Our only bad experience was that around 2AM the room got very warm and the AC didn't work. We didn't feel like calling the front desk at that time because we were too tired so we dealt with it.

"Affordable and Clean"

3
11/04/2017

My husband and I stayed at the Best Western for an overnight while attending a sporting event at Yale. Compared to the prices of the hotels in downtown New Haven the Best Western was a very good deal. The accommodations were nice and clean. The only real issue we had was the noise. There was a prom going on and all we heard until around 1:30 in the morning where young kids loudly talking or at times screaming in the halls. One of the reasons other than the price was to avoid the noise of a downtown location and we did not avoid that by staying here.

Michelle M, Front Office Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Michelle Murray Front Office Manager

"Tired hotel with service that misses the details"

3
10/04/2017

The hotel is not particularly clean. It's also fairly noisy. We had a room with an adjoining door that may as well have been a curtain. Same with the door to the hallway. Loud all the way around. Breakfast was okay. They miss the details in the lobby, such as coffee cup lids that should match the size of the cups but do not. The hotel was a bargain yet not worth the price.

Michelle M, Front Office Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We hope you will consider us again in the future. Sincerely, Michelle Murray Front Office Manager

"Good and adequate"

3
08/04/2017

Good place to stay close to CRH school. Close to highway and not really appealing from outside. I read several review on the safety of this place, thus requested a room on a second floor and parked me car at a visible spot. Nothing happened. Room is clean and adequate two double beds but bed size was full. Too tight for two people in one bed. AC was noisy. Pool is big but no hot tub or sauna. It was a bit cold after swimming. Bar serves good food, reasonably priced. Service was very friendly and nice. Our food came really late w wrong side dishes and a waitress tried to rectify it immediately offering 20per cent off. Overall reasonable place.

Michelle M, Front Office Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Michelle Murray Front Office Manager

"Convenient and Clean"

5
08/04/2017

Second time me and my husband have stayed at this hotel. Both times we have been impressed with the comfort and cleanliness. This past visit our tub was on the plugged side and draining slowly. Maintenance was called and fixed the problem in no time. Breakfast has so many more options than most continental offerings. I have some diet limitations, so hotel breakfast is usually off the table--but not here! Surprised at how good Harry's Grill (onsite restaurant) was as well. Seemed like the run of the mill sports bar, but the food was actually pretty good. Service was really friendly as well. Thanks Amy!

Michelle M, Front Office Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Michelle Murray Front Office Manager

"Great Location, Great Staff"

4
23/11/2016

Hotel is located on main road lined with shops, restaurants, bars, etc. Also immediately off Route 91, extremely convenient for travel purposes. The interior Sports bar is great as well! Food is REALLY good. Some of the best Burgers I've had.

"Not a happy customer"

2
20/11/2016

If I had known that the hotel blocked a major news channel I would not have stayed. They informed me it was something else but I strongly believe they new the situation. 2 weeks after my stay I noticed that I was charged twice for my room waiting for that to get resolved. Overall, I will not stay here ever again.

"The Only Game in Town"

1
19/11/2016

Our daughter attends Quinnipiac University. We have stayed here several times while visiting her on campus. The cleanliness of the hotel seems to decline every time we stay here. The last time we were here, there was have eaten fruit left under the bed. This time, there was a bug between the mattress and box spring. Maybe that is what they mean by Best Western Plus...this is our last stay here. Sticking with Marriott even if we have to drive a further distance. It's rated #1 in Hamden because there are only two hotels in Hamden total.

"Incredibly Accommodating!"

5
09/11/2016

I am giving this 5 stars for the value of this hotel - not because it is a luxury hotel. This 5 stars is largely attributed to the incredible service of the staff. I arrived to this hotel from Bradley via CT Limo (drops directly to this hotel) at 10:30 AM after a red-eye from the West Coast. Being tired and cranky, I was hoping they may check me in early - and they did! They even offered the breakfast for that morning. The lobby has coffee/tea/water at all hours which is really convenient. The check-in was smooth. Aesthetically, this is a small-town hotel chain and the lobby is average, but comfortable. It has an indoor pool (10 ft max), a small gym with weights and treadmills, and also a small business center. Everything was clean and easy. The room itself was comfortable, though nothing special. The breakfast was decent with home fries, waffles/french toast, eggs etc. It was warm and there were a variety of options. I was here for business at Quinnipiac's North Haven campus. This hotel offers a shuttle from 7 am - 5 pm for free to the campus, which was very convenient. The shuttle driver even offered to take me around New Haven, if I was interested. They were always a phone call away and were prompt, courteous and kind. I had a rough travel schedule, but my short trip back East was made simple and less of a headache 100% because I had a good experience at this Best Western. Thanks again!

"Average"

3
03/11/2016

This hotel was clean. Service was good. Room had tub that didn't drain well. room was cleaned well everyday. pulling into the hotel was the entrence into Arby's, which was confusing at first. but did find the driveway. it was close to the highway so it was easy to get to where I was going from the hotel.

"No complaints"

4
02/11/2016

This hotel was right off of the highway which is good. However, the entrance was hard to find as it was not well light and shared a driveway with Arby's. The side of the building was a bit sketchy with a line of parked 18 wheelers. The staff were professional, check in was fast and easy. The room was basic but very clean, comforter was thin but the pillows made up for it. I was one the first floor, no noise at all. I did hear the occasional footsteps above me so next time I would ask for the highest floor. Breakfast was good, served in the adjoining restuarant, plenty of seats. I asked for a to go plate, which was granted and ate in my room. I just want to add, every staff member said "my pleasure" after I thanked them for each request. It's the little things!

"Girls weekend stay"

4
01/11/2016

It was ok. Not great. Needs updating especially the bathroom. It was clean and the beds and linens very nice and comfortable. Price was a little steep for a hotel in the middle of no where and with other competitors nearby. I thought the restaurant/breakfast room was really outdated and in much need of modernizing. The breakfast buffet was just ok. Coffee was empty at 9:30 on Sunday morning despite there were 7 people waiting on tables serving OJ and cleaning up plates. Very friendly staff and very eager to help replace the coffee. Would have been nice to have a bigger covered front portico and benches for waiting on your party. There was no where to sit outside and it was rather cramped for arrival/departure. Inside lobby there was a nice welcoming group of couches but really do not hold a lot of people. They should consider buying more contemporary pieces which sit multiples. Overall i picked the hotel because it had the highest ranking in the area and would maybe try another property.

"To Sleep I needed to be DEAF"

1
29/10/2016

Don't stay in the back of the hotel. This is where the train tracks are and you can't sleep more than an hour at a time as the trains pass by all night long. I asked for a room at the front to get away from the noise and was told the charge would be $45 more per night and the room is exactly the same as the one I had. Also these rooms were not occupied during my stay.

"Check-In disappointment"

2
27/10/2016

On October 21st we tried to check in early, having driven in from the Shawangunk mountains in New York. Understandably, the room was not ready. Emily was busy on what was obviously a personal call about getting a ride home, ignoring the fact that guests were in front of her. When she got off she began to complain about the fact that she was supposed to be off shift, that someone didn't show up for work, and she was now working for nothing. She said the room wasn't ready yet, so we sat in our car in the rain for an hour. I called again to see if it was possible to get in a room and she said I will get you in around 1:30 or so. She took my number and said she would call when it was ready. She never called and when we went to check in at 3:00 p.m. she was gone and never called or updated us about a room.

"Not recommended at all"

1
26/10/2016

Room smelling like vomit, Poor quality sheets - sandpaper like, hotel staff did not try to be accommadating when checking in.. Mandatory two night stay is very unreasonable and they did not accept any discounts because it was a block reservation. Many many of the quest experienced bad key cards and were constantly needing replacements.

"Was great to have a place so close while going to the Ren Faire"

3
19/10/2016

We have been going to Renaissance faires every year , We always try to find the closest place to stay. That is what this place was. Had a great buffet breakfast. Nice Staff. Clean rooms, close to stores for food to bring in your room.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear NancieMD, Thank you for choosing to stay with us! So glad to here you enjoyed your stay with us and the complimentary hot breakfast buffet! See you next year! Rohit GM

"Hotel Review"

5
17/10/2016

Hotel was extremely lovely, staff professional and courteous. I would definitely stay there again. Amenities were very nice and the breakfast selection outstanding. Great location near many restaurants/ pharmacy and other attractions.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear 61margerys, Thank you for taking the time to complete an online review and give the team FIVE stars! I am glad to read that you found the team professional and courteous! We hope to see you again! Rohit GM

"Great hotel"

5
17/10/2016

Was here for a parent weekend and it was the perfect hotel for us. The staff was very nice and it has a indoor pool, gym and a restaurant/bar. The location is perfect. Lots of nearby places to eat. Would definitely stay here again.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear 53lourdesc, Thank you for the TripAdvisor review and giving us FIVE stars. WE had a busy parent's weekend this year and I am so glad to see that the team exceeded your expectations! We hope you choose to stay with us for all your upcoming college visits! Rohit GM

"Parent's weekend"

5
16/10/2016

Hotel was clean, neat. Pillows comfortable but mattress could be a little more comfortable. People friendly and helpful. Gym is small, but clean. Pool is also clean. Centrally located to everything. I definitely will stay here again.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear brusjus, Thank you for the FIVE stars! I am glad to read that you enjoyed your stay and that you will definitely return. Hope to see you soon! Rohit GM

"Banquet Facility"

3
13/10/2016

I was here for a seminar only so my review is not based on a stay. The Ruby room was spacious but drab, tones of brown and gold. There are no windows. The bathroom is rather small given the amount of people who "need to go" during breaks. The breakfast food was not good. The mini bagels were hard. Lunch was not served properly as they piled all of the sandwiches (tuna, meat, veggie) on top of each other so it was difficult to tell which was which. They also forgot to put napkins out. If you have an event here be sure to assign someone to liaison with the staff so things are done properly.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear theexpert, Thank you for taking the time to complete a review of your recent event with us. I am sorry to read that you found the room drab as our meeting rooms while no windows have had a major renovation three years ago. Your feedback is valuable and I will forward to our Banquet team and the kitchen team for presentation. Thank you for letting me know. I hope you will afford us another opportunity to WOW you! Rohit GM

"Bring you own breakfast"

3
12/10/2016

I stayed in this hotel 4 nights. I was by the manager who is Brazilian, she was very polite, she gave us a lot of tips about the city. There is an Outback in the same square, very close to the hotel. The apartment is pretty good mainly the bed, is pretty soft I'd like to stay more days 9nly to sleep more in this amazing bed! The breakfast is too bad. They offered the same menu all days long. I bought other things in the supermarket. I kept it in the frigobar. If needed to stay in this hotel, it will be a pleasure, considering that I will buy my own breakfast.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Viviane D, I am glad to read that our Manager was able to help you with the city and things to do and see. Seems like you had a good night's sleep which is so important. Hope to see you soon! Rohit GM

"Safe"

4
10/10/2016

This hotel was safe and clean and priced fairly reasonably. It was located near major interstate which I thought I could avoid by asking for room in the back. Which worked. Except in the back was a railroad where the train went by every few hours....so....yeah that sucked. Other than that everything ok.

"One Night Stay on Vacation"

4
05/10/2016

Hotel was easy to find and made a good first impression. It was clean, rooms were very neat. The only complaint was that we couldn't get the room cool enough for our tastes. It was Fall and temps outside were in the low 60's but we like it cool to sleep and the ac just couldn't get it there. We opened the window but it would only open slightly. We would stay here again when in the area.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear DWyrwich, Thank you for taking the time to complete an online review. I am glad to read that you enjoyed your stay! Unfortunately, the cooling units do only go to a certain temperature. Thank you! Rohit GM

"Ok"

3
03/10/2016

The hotel for the most part was good. Nats and flies were in all area's of the hotel. My room, my quests rooms and the restuarant. Guests left with bites. The front desk help were pleasant but not above average. The breakfast was good and the staff was very attentive and patient.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Jwoodw01, Thank you for taking the time to complete an online review. I am sorry that no one on our team "Wow'ed" you with guest service. I will review your feedback with our team at our daily team meetings. Thank you, Rohit GM

"Would stay here again"

4
28/09/2016

The breakfast options were good, and the wait staff included with the breakfast were wonderful! Very nice and helpful! Bar attached to hotel which was nice. I have no complaints about this hotel. It appears somewhat older and dated, but the room was clean. Very large hotel and my room was somewhat far from the front desk area, but it was fine and I felt safe. A few chain restaurants nearby, easy off and on to hwy, but not much shopping area. I was directed to great shopping nearby though!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Daphne C, Thank you for the four stars! I am glad to read that you enjoyed your stay, complimentary breakfast and the team! We try to exceed guest expectations and it is always great to hear when we succeeded! We hope to see you again! Exit 9 only a few exits away has great shops! Rohit GM

"Ideal value"

5
13/09/2016

Very clean and comfortable with easy access to shopping, restaurants and highways. Great location to get to anywhere from. Bountiful and delicious free breakfast! Friendly, courteous and helpful staff

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear howardp750, Thank you tor the FIVE stars. It means a lot to the team and I that we exceeded your expectations. Happy to read that you enjoyed the complimentary breakfast and our staff! Hope to see you again! Rohit GM

"Good mid level hotel"

4
12/09/2016

The workout room was nice, equipment and TV worked well. Room was clean and comfortable. Quiet A/C. Breakfast was good. Did not go into the pool area. Internet worked and was reasonable speed. No issues for this one night stay.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear ski&brew, Thank you for taking the time to complete a TripAdvisor review. Your feedback is valuable. Makes me happy to read that you enjoyed your stay, We hope to see you again! Rohit GM

"Great stay for a great price"

4
08/09/2016

The rooms are typical traveling motel style. This place was clean and the beds were very comfortable. The prices are great considering the prices closer to Yale are very high. The location is good as it was really easy to get on and off the interstate. The breakfast was just ok, typical for a free breakfast where the hotel has to serve many people in a short period of time.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear gvsnj, Thank you for choosing to stay with us! I am glad to rad that you enjoyed your stay and enjoyed the value we provided. We hope to see you again! Rohit GM

"Just ok"

3
08/09/2016

Upon arrival the hotel looks nice, the lobby is decorated nice but is smaller then it looks on the website, the girls at the desk were very nice and accommodating. However I did not receive a small gift for being a rewards member. We were directed to the side of the building to go to our room. The side entrance wasn't the cleanest. The room we bought was the bridal suite, strange layout. Hot tub was tucked separate from the bathroom behind a wall, the bathroom is small. When I plugged in my charger behind the nightstand there was a ton of dusk on the outlet which told me they didn't clean behind the furniture. I noticed the wallpaper above the bed was peeling off the wall. At night you have to have the outer curtain closed because of the light out in the courtyard. The bed was nice and comfortable. Air conditioner worked well, the breakfast was very good with potatoes, eggs, sausage. Waffles were cold though. All of the staff was very friendly and nice. The pool was cold so we didn't go in, not very clean. This hotel would be a lot nicer if they paid more attention to detail with cleaning.

"Excellent For a Quick Overnight"

5
08/09/2016

We were traveling up to to Bristol, RI and needed a quick stop over. this is a great place. It is easy to find and the fact that it is a little north off of I-95 is not a problem. Everything was clean, comfortable and the price was excellent so that makes this a great place. there is lots to do around the hotel. The breakfast food was OK and is as good as I expected. this was actually the second time we stayed here, the first on another trip about five years ago.

"Great stay"

5
07/09/2016

I had to stay here for visiting New Haven. Hotels in New Haven near Yale were just too expensive to afford. I found this hotel and it was only about 15-20 minutes away from Yale. Hotel was clean. Clean sheets, bath, fridge, everything was clear. It's located right next to a high way so very convenient to move around. Best part was complementary breakfast. It was a simple continental breakfast but was included. Plus parking was free. Overall it was great stay and I recommend to stay here.

"Disappointing and sadly filthy"

1
04/09/2016

We travel relatively often and are not the type to complain at all or leave negative reviews, but I must admit this was one of the filthiest rooms/hotels we have ever been given. This review is absolutely not related to the staff (they were all very nice and we appreciated that) . In a nutshell...From a gigantic spider on the smelly carpet, to fruit flies, to mold everywhere in the bathroom, to boggers on the walls, a blood stain on one of blankets, a mountain dew can under the bed (and a MYRIAD of other indescribable 'things'), and even an absolutely filthy entrance door literally so dirty you could distinguish the hand (and foot) grease from the at least the past 5years. I am so sorry to be writing this, I don't mean any harm by writing this review, but I must be honest for the benefit of other potential visitors. I call this lazy maintenance to stay polite and/or simply not caring about cleanliness. We will never stay here again unfortunately. Just hoping this review helps this hotel's management to realize how filthy and unacceptable some rooms are in order to help them improve the experience of future travelers :( PS: the mini-fridge looked clean.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear K1ng21, I am so sorry to read that you did not enjoy your stay. I will indeed be sharing your feedback with the Maintenance Engineer and the Housekeeping Manager. Your feedback is valuable for us to only get better. Thank you, Rohit GM

"It was ok "

3
04/09/2016

I needed a place to sleep while on the way to Boston. It did the trick. It wasn't anything amazing. We walked down the hall and multiple rooms were open with fans on. We walked it out room and it smelled. It had a very old musty smell. I felt that it was a little overpriced. It needs to be updated, that's for sure. It was fine to stay for one night but I wouldn't want to spend any more time then that there. It was just old and it showed. The breakfast was really good!! Lots of variety. Much better then I expected.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear BrandiBookworm, I am sorry to read that we did not WOW you during your stay. Please know that your valuable feedback will be relayed to the team. I am glad to read that you enjoyed the breakfast! Rohit GM

"need to improve their booking system and wifi"

3
03/09/2016

I reserved a King bed room for 2 nights for myself at first, then decided to add a night with double beds since my daughter needs to stay one night there. I called BW asking them if they can swap me to a double bed room for the other 2 nights as well so I don't need to check-out and check-in again since I will stay for 3 consecutive nights. The lady assured me that it had been taken care of, but at the time of check in, I was told that I can't stay in the same room for 3 nights. They gave me a King room when my daughter was with me for the first night, then switched me to a double bed room when I was by myself - just the opposite of what I wanted. The first night we arrived there past mid-night, waited for over 20 minutes before we could check in since the reservation of the person in front of us was messed up somehow. The wifi was not very stable either, on and off for me. Other than these issues, it was not bad. Breakfast was decent.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Wendy W, I do apologize that we confused your special requests. I will use your valuable feedback at our next front desk meeting. I am glad to read that you enjoyed our complimentary breakfast buffet. Sincerely, Rohit GM

"Comfortable stay"

4
30/08/2016

We spent the night after attending a concert in Wallingford. The location was perfect and the service personnel were very attentive. The only problem we had was getting the outside door to open on our return after the concert. The door sticks badly. We did report it to the front desk. I would use this hotel again.

"The Best Lodging in the Area"

3
28/08/2016

First of all, I booked a room with a King bed and a pull-out sofa bed. Receptionist said there was no mention of a sofa bed in the reservation and all they had was a King bedroom but could give us a roll-away bed which, in her words, "...is very comfortable". OK, then. My daughter had a horrible night sleep because a third of the springs, under the mattress, were broken! Morning comes, I go to the front desk and tell the receptionist of the dilemma with the springs. She couldn't understand why we weren't given a king bedroom with the pull-out sofa bed when we arrived since IT WAS AVAILABLE! Anyway, she said she would have our room changed by the time we came back in the afternoon. They did change our room in the afternoon. As for the rooms themselves, the amenities are a bare minimum (shampoo, conditioner, lotion, bath gel), no shower cap, tub is slippery (they need mats) and the tile grout could use a good scrubbing! There was no ice machine near our room and the included breakfast was mediocre at best. The coffee was delicious and always available in the hallway. The food in the hotel restaurant (Harry's) was pub type food but delicious and the waitresses couldn't have been nicer!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear AdrienneA, Thank you for your valuable feedback which I will review immediately with our Front Office Team. Sincerely, Rohit GM

"Great Value & Customer Service"

5
28/08/2016

Staff was great adjusting our stay arrangements several times. Room was clean & nice with a comfy queen size bed (two queen bed room). Buffet breakfast was included in the rate and was good and the staff did a great job making sure you had everything you needed.

JHMMGT, Owner at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear jamescU8893GE, Thank you for the FIVE stars. A great way to start a Monday and kick off this week with the team. We hope to see you soon! Rohit GM

"Does not deserve the plus"

3
27/08/2016

If it had not been for Emily (at the front desk) this would have been two, not even a three. But emily retrieved some notes I had left in the room, and that deserves recognition. This is an old hotel that has been inadequately (or too long ago) renovated. It is bit down at the heel, many things do not work, and in general, I cannot give management high marks for attention to detail. Breakfast is OK. People are nice.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Chescat5, Thank you for your review. Emily is a true gem amongst our team as she always goes out of her way for our guests. I appreciate you taking the time to acknowledge her. Thank you Rohit GM

"Wonderful Stay"

5
27/08/2016

The room was pretty, clean and quiet. The breakfast was the best with a hot/cold buffet, table service and good coffee. I didn't use the pool but it looked nice. Hotel staff was so nice. I felt very safe as a solo female traveler. They have a in-house bar/grill and there are a nice selection of offsite eateries. Easy on and off the highway.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear B9000VPcherylb, Thank you very much for taking the time to complete an online review. We appreciate the FIVE stars! We hope to see you soon! Sincerely, Rohit

"Motel"

3
25/08/2016

Motel, close to highway. Easy. Not too much to say about it because it is a prominent example of American motel by the highway. Generally clean. Breakfast complimentary and was simple but ok. Free parking. Staff helpful. When commuting, to sleep over, I can recommend.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Mariusz K, thank you for your recommendation. I am glad to read you enjoyed your stay! Hope to see you again! Rohit GM

"Last resort"

3
22/08/2016

This hotel was expensive for what it is. The beds were comfortable but the rooms were small, some musty smelly and quite dusty. The shower was good and free breakfast was very nice. Staff was good. I was only here because the wedding party said to go there.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear ckuz123, I am glad to read the beds were comfortable, and that you enjoyed the shower and complimentary breakfast. I do feel bad to read that you did not enjoy your stay. I hope you will give us another opportunity to wow you! Sincerely, Rohit GM

"Lots of room for improvement"

2
18/08/2016

Hotel staff was fine, but they couldn't resolve problems with our bill, despite three attempts. The rooms are very dated, especially the bathrooms. The carpets were absolutely filthy in our room (136).

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear CaroleCangiano, Thank you for taking the time to complete an online review. Your feedback is valuable to us improving our service. I am not sure if your bill is correct or not as of yet. But you may email me directly at [email protected] so I may follow up. Sincerely, Rohit GM

"Mix Bag...."

3
16/08/2016

Stayed here with another couple attending a graduation at Quinnipiac. The hotel really was a mixed bag, frankly. I travel alot for my job and I found this to be a decent and not great hotel which came off as having decent sized rooms which were generally clean. They have a really nice garden area plus a Sports pub/restaurant with decent buffet Breakfast in the morning. Some down sides were that the carpeting in the hallways was dated, they had fly traps hanging from the windows in the hallway leading from the lobby to the first floor rooms (really?), and while they have a nice sized indoor (only) pool- which quite frankly was absolutely refreshing water temperature wise (outside temps were 97F)- the water was absolutely disgusting and looked like it had not been cleaned in days. The pool water got churned up by multiple folks swimming in it and was so bad that our party of 8 left the pool area to take showers. The pool water experience and fly traps in the hall area really drove this review to a 2-3 circle review. North Haven does not have alot of choices. Proximity to Quinnipiac is great. Breakfast was fine and rooms are a decent size and fine in the end (recommend to spend the extra $ and get the Suite, though). Front desk did their job- nothing more/nothing less. Pool and some general issues need to be looked into. I would recommend short stay here but not much more beyond that.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear NY3BStra, Thank you for choosing to stay with us as we are near Quinnipiac and offer complimentary shuttle service. I was happy to read that you enjoyed our courtyard, Harrys Sports Grill and the complimentary breakfast buffet. But I am sorry to see that we fell short in other areas, Please feel confident that they will be addressed with the team. Thank you Rohit GM

"Great hotel to stay in the New haven area"

5
15/08/2016

A very nice clean hotel, rooms are clean & spacious, Breakfast and staff were great, they kept a very clean area and were always there to assist if we needed anything. Food was hot and tasty. The bar/lounge was great as well. The burgers/fries/onion rings were great. Our waitress was fantastic, she gave great info concerning "Things to do" within an hour of the New Haven area. The staff at the breakfast and lounge were 5 star.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Robert J, Thank you for taking the time to complete an online review. I am so happy to read that the team exceeded your expectations. We hope to see you again! Rohit GM

"Not impressed "

1
09/08/2016

Spent a couple days here in early August after the renovations from Holiday Inn to Best Western plus. Unfortunately the front desk receptionist gave me the worst room in the place for noise and there were a couple weddings going in that weekend. As I say I was asking Nebbie to change room type from a handicap room to a twin bed and she not only kept me in handicap but also must have thought it funny to place me at the intersection of 2 hallways right up front. I heard loud noise until after 2:30 AM. Any time I go east I've always stayed at this hotel going back to when it was a Ramada Inn in the 80's. Will not do it again.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Dave F, I am sorry that Nebbie was not empathetic to your requests. I will review your feedback with her and the team as your opinion matters and can only improve our guest service. I hope you will give us another opportunity. Sincerely, Rohit GM

"Be Sure To Get Cost In Writing"

3
04/08/2016

Be truthful with me about the cost of the stay. I was provided a written amount for the stay and I was overcharged at checkout. I had to dispute the charge with my credit card company to resolve. The dispute was in my favor.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Christopher M, I am sorry to read that you encountered a billing issue. I am glad that it was resolved. Thank you Rohit

"Softball Tournament"

4
18/07/2016

Our softball team stayed here for 2 nights during July, everything was fine, rooms were clean, cute little sports bar on premises and close to lots of restaurants and stores. My only complaint was housekeeping and timeliness of it - our room was cleaned on day one but no new towels were left - after two softball games in the hot weather all my daughter wanted to do was take a shower - I kid you not getting a towel was like trying to win the lottery - the maid was so apologetic and very nice and pleasant but it took her 20mins to find me one clean towel so she could shower - granted she told me she would have all new towels by 4pm today and bring them to our room and when we got back from our afternoon out they were there as promised :). Only other small issue was when we arrived at check in at 3pm again after a day of softball and traveling from MA we had to wait until almost 4 to check in, with check in time stated as 3pm, again staff was super nice and apologetic but waiting is a pain no matter how nice they are :). These issues are small and would not deter me from staying here again and only reason I mention is so management will get a handle on it :). The kids had a great time in the pool and there was areas for them to just sit and relax and meet other girls from other teams!!!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear jacksonbr0wn, Thank you for taking the time to complete a review. We appreciate your feedback and I will share with the team. I hope your team fared well in the tournament and we hope to see you soon! Rohit GM

"Great place to stay"

5
18/07/2016

This hotel's staff and management were very accommodating & friendly. Everyone was out to make our stay pleasant!! I HIGHLY recommend staying here, if you are ever in the area! The Facility was very clean, the food was good! The housekeeping crew was awesome, cleaning the room when we out for a short time. Breakfast was good and the wait staff was awesome! Our hotel made the trip very enjoyable and I'm very happy the team chose to stay here. The area offers every kind of shopping and it was close. They even had a DQ down the street which the girls couldn't get enough of. Don't waste your time looking for the best hotel to stay at if you are in the area. The hotel can't be beat, you get your money's worth when you stay here. Keep up the good work BWP of North Haven! Don't have anything else to add to this but I have to do a minimum of 200 characters to get this posted. What else can I say, it was awesome, thank you for making our visit such a pleasant one.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Kendog53, Thank you so much for posting a TripAdvisor review. We appreciate the FIVE stars and glad to read we exceeded your expectations! It can be dangerous working so close to the DQ and it has a drive thru! Please spread the word of your great stay and we will see you again! Rohit GM

"Here for a softball tournament"

4
16/07/2016

We've been to some pretty bad hotels during our softball travels but this is not one of them. This Best Western is pretty nice. Very clean and spacious. They have a nice indoor pool, a really nice garden area plus a pub/restaurant! The hotel is packed with softball players but you'd never know it as there is plenty of room to move around. I recommend this hotel!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Rick30829, Thank you for taking the time to complete a review. Indeed, we house many groups at our hotel including teams and weddings. I am glad to read you enjoyed our pool! See you soon! Rohit GM

"Kind of Sad"

2
11/07/2016

I'd stayed here previously seems it's lost a bit....Room was adequate nothing at all special...a combination of issues though, ...elevator not operable...tv wasn't working because Elevator company working on elevator had to remove DISH? ..refrig didn't work called desk they promised they'd send someone....no one ever showed up...Maid entered my room three hours after checking in.,5pm for what who knows left but left the door ajar,,again ??? .... No refrig...no elevator....no tv....no service..probably never again. ..previous stays rating would have been 4 star!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear STEVEL911, I am sorry to read that you did not enjoy your stay and that the team and I fell below your expectations. You may contact me directly at [email protected] as I would like to personally address as your feedback is important. Thank you Rohit GM

"Bowling Tournament "

4
11/07/2016

I stayed at this hotel this past weekend for the north south challenge matches . Poor WiFi, Bad Breakfast, room wasn't ready until 30 Minutes once we got there, pool over flooded into hallway , dirty bathroom in room , wall outlets fell out of wall. Good courtyard and Bedrooms though.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Thank you for taking the time to complete an online review. Your feedback is valuable to the team and I so we can improve out service. Sincerely, Rohit GM

"Stayed at hotel for wedding."

4
11/07/2016

We stay here for a wedding that was close to hotel, Everything was great. Even had a shuttle to venue. That was on time. Very friendly at check in. We all met after the wedding at Harry's in the hotel and the service there was great

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Roberta H, Thank you for taking the time to complete a review. I am so happy to read that you enjoyed your stay and the convenience of our complimentary shuttle. We hope to see you again! Rohit GM

"wedding"

2
10/07/2016

We booked this for a wedding May 20th the price was ridiculous well over 200 a night, must have been because of graduations etc. had a handicapped room, good thing i didn't need to shower because it was just a tub with bars. need shower stall.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear cmathews2016, Thank you for writing a review. Indeed rates are based on demand and in May the demand increases with tournaments, weddings and graduations. I do hope you enjoyed the wedding. Thank you Rohit GM

"On top of train tracks"

3
07/07/2016

This room was booked for me for the purpose of a job interview. Staff was very nice when I checked in, but when I drove around to get to the door nearest my room I realized that the train track is about 10ft from the parking lot. The "security" door which requires a room key to get into - doesn't close properly so anyone can walk in. The building/room seems a bit run down (closet doors aren't aligned properly, wooden plank in window sill, wear on walls type of stuff), but very clean. I can hear the train pass by (3 times so far - I've been here 2 hrs). There is one tiny tiny elevator and I felt like I was walking around a labyrinth trying to find it, then around three corners to get to my room. I'll take the stairs back down. I did try to go to the onsight bar/grill to get something to eat, but after sitting for about 15min with zero attention/response from wait staff I just left (it was already 7pm and I was starving) - grabbed a bottle of wine from liquor store 2seconds down the road and some Arby's. =)

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear DBPAC, Thank you for taking the time to complete an online review. I am sorry to read you did not have a good stay. Please know that light sleepers may request a room at the front of the building and the train does not run all night long. I will share you comments with our team in an effort to improve our service. Thank you Rohit GM

"Dirty hotel"

2
30/06/2016

I should have known we were in trouble when we checked in and the front desk said I couldn't have a king size bed (even though I had specified this when I booked in early April. We helped my mother-in-law to her room and as we were getting her settled in my husbands foot caught a pair of mens underwear from under the edge of the bed. In our room the housekeeping had missed a large sport bottle top next to the nightstand. In the morning I went to take my shower and had no shampoo, as I was checking out the bottle of body wash it was empty. When they brought up the shampoo, body wash etc 2 of the bottles were used. I would not go back to this hotel ever.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Pinders M, I am sorry to read that you did not enjoy your stay. You may reach me directly at [email protected] Sincerely, Rohit GM

"Nice place to stay"

4
27/06/2016

Very clean and nice place to stay. Rooms clean and good size. Big clean pool area. Free breakfast very good with helpful staff and many choices. Would avoid Harry's on site Bar/Pub. Horrible service, ok food for dinner.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Julie S, Thank you for the nice review. I am glad you enjoyed your stay. We just renovated the pool area. I am sorry to read that you received "horrible service" at Harrys. Please email me at [email protected] so I may follow up personally. Thank you, Rohit GM

"Seminar Room Attendant Markee - FABULOUS"

5
23/06/2016

Although I did not stay at the hotel, I conducted a seminar there. Markee was our banquet captain. He was attentive, professional and proactive. He paid particular attention to detail and even Fabreezed the room. Thanks so much for all that you did!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Spachick, Thank you for a great review and I will be sure to share with the team! Rohit GM

"Good for what it is"

3
22/06/2016

I stayed at this hotel on business. What can I say? It was conveniently off the highway, clean and a nice room. I was a little disappointed that two lamps didn't work. Had a sports bar that was decent. The night I was there it was totally dead. The front desk was helpful. I was quite surprised at how big this hotel was. It had a ton of rooms. Other than that I have no complaints.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear LucaMarcella, Thank you for taking th time to complete an online review. We hope to see you again! Thank you Rohit GM

"Good, clean hotel"

3
20/06/2016

Stayed at the North Haven Best Western for one night. Had some family business to attend to. The hotel is close to center of North Haven. They have a good, but typical, breakfast buffet, which is included in the room price. Hotel is clean and quiet.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear niagarariverfatman, Thank you for taking the time to complete an online review. We appreciate your comments and hope to see you again when visiting your family. Thank you Rohit GM

"Adequate"

3
19/06/2016

Booked for 2 nights for a wedding nearby. Staff was friendly and helpful. Hotel needs an update but it was adequate for what we needed. Room was nice, bathroom was small. Price was reasonable. Had a courtyard room, courtyard needs some sprucing up. Would be nice to have some tables with the chairs outside. Pool was large but no supervision on who comes into the area. Even though you need a card to get in the door, guests were allowing bigger groups of people in to swim.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear kareno47, Thank you for your TripAdvisor review. I am sorry we did not exceed your expectations. I will be speak to the Managers on Duty to ensure they are walking through the pool area. Thank you for your feedback! Rohit GM

"Average "

3
13/06/2016

Just satisfactory. Reasonably clean, reasonably priced. Good location. Staff is friendly and helpful. Breakfast is ok. Overall, hotel still needs some work... Decent pool, workout facility. Nice courtyard but needs more grooming. Stayed a week and was definitely too long for this type of hotel.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Anthony S, I am sorry to read that we did not WOW you with service. I will share your feedback with the team. Thank you Rohit GM

"Great Stay During Weekend Concert/Hiking Trip"

5
12/06/2016

I booked this hotel over Hotwire the day before a weekend trip down to CT for a Jackson Browne concert at the Oakdale. I was pleased with the price and location close to the theater, but everything else was exceptional as well. My room was very well cleaned and presentable upon my arrival. I was surprised to find my room also had a microwave and mini fridge. I'll know to bring extra snacks next time I stay, haha! The bed was very comfortable and I got a great night's sleep. The breakfast in the hotel was very good with a great selection cereals, grains, and meatier fare. The homestyle potatoes were a little "bleh" but other than that it was good. Overall my stay was fabulous and I would definitely stay here again.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear chiefwahoo1989, Thank you for the FIVE stars! I am glad to see we exceeded your expectations. We hope to see you again. Rohit GM

"Great hotel for the price"

5
12/06/2016

Staff is very friendly, room was clean and adequate. Location is central. Complimentary breakfast was adequate and tasty and the pool is a good size for a hotel pool. Friendly staff at the bar. Has everything you need.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear robing153, Thank you for taking the time to complete a TripAdvisor review. I am glad we exceeded your expectations! We hope to see you again! Rohit GM

"Great hotel for the money"

5
09/06/2016

I was in town to attend a high school reunion. This hotel was conveniently locate, next to two major highways, yet it was very quiet. My room was on the second floor, with a courtyard view. There were three wedding parties also staying at the hotel but I did not hear a peep. We had drinks in the restaurant lounge - very pleasant and not too expensive. The pool area looked great although I did not use it. I wish the hotel website included the in-room mini-fridge and microwave in the list of amenities. Also had free wifi. Staff was very helpful and professional. A great experience all around.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Linda Z, Thank you for the FIVE stars! I am glad we exceeded your expectations. We hope to see you again! Sincerely, Rohit GM

"Average"

3
08/06/2016

Mot the best not the worst. TV sucks though. Hotel is kind of gloomy. It was pretty clean. Fitness center was not that good. The staff was friendly enough. the breakfast wasn't anything great. It is in a great location though.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Irenemarie M, Thank you for taking the time to complete an online review. I am sorry you did not enjoy the tv; I am surprised as we have an extensive tv package. I am glad you enjoyed our location as we are easy access to 91 and 95! Thank you Rohit GM

"Adequate"

3
06/06/2016

Room was clean, but had faint version of that deodorizer odor you find in economy motels. Looks like it was built maybe 1960s, and not recently renovated. Hallways had old look and carpeting looked far from new. Staff did not function as a well oiled machine -- sent to occupied room (where my key worked); next day key did not work (until two trips back to front desk) on my own room. Desk had no working outlet for laptop (unplugged lamp to get one, then it was dark). TV had many cable channels incl HBO & Cinemax, but CBS and ABC had no signal. Room was clean, however, and while I heard some loud residents and a little street noise, not bad for hotel that is right next to I-91. They have a restaurant that I did not sample (no free breakfast, but coffee available in lobby). A/c worked well.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear JFo1949, Thank you for submitting a TripAdvisor review. I do apologize that you only had an adequate stay and that the team did not exceed your expectations. Please know the property had a multi-million dollar renovation three years ago. We just re-did our indoor heated swimming pool, as well. We do offer a complimentary hot breakfast buffet daily in our restaurant. Sincerely, Rohit GM

"My experience"

2
06/06/2016

The hotel was average. The cleaning staff was very poor. They left me no clean towels and did not replace the empty tissue box. There was no one to assist with my luggage. The front desk seemed fairly indifferent to my needs. Additionally, when I went for tea in the morning there were tea bags but no hot water, only coffee.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Joan S, Thank you for taking the time to complete an online review. Your feedback is valuable to improving our service. Please know I will share your comments with the team at our daily meeting. I am sorry to read that we did not exceed your expectations. Sincerely, Rohit GM

"college hunting in ct"

3
05/06/2016

my wife booked another hotel and after reading reviews i suggested this property.I was very happy ..we told them we were going to see quinnipiac and they had a special rate ..the hotel is right off exit 12 on I91..the gps sent us past hotel right right right and finally back to hotel ..i dont know why ...breakfast was good as well as the rooms ..overall good stay for the price

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear boradchannnel8, I am glad you did choose to stay with us and were happy with your stay. And indeed we do offer special rates when visiting the local colleges! Thank you Rohit GM

"Terrible Experience"

1
31/05/2016

There isn't enough space to go into detail, so: toilet back up when got into room after wife used bathroom, auditor would not plunge it, I plunged it, splashed on me, auditor said "It's your wife's pee, what's the big deal?" Moved us to another room more toilet problem and room had ants. Didn't sleep at all. No manager to speak to. Nobody was concerned with out disappointment....it looked so nice. Woke up to an inch of water on first floor from toilet back ups! Staff was unapologetic and curt, except for front desk in the morning who said there was nothing she could do.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear 280bijana, I am sorry to read that you had such a poor experience as that is not typical of our service. We will be reaching out to you personally. Sincerely, Rohit GM

"Best Best Western Breakfast!"

4
30/05/2016

We stay at BW a lot and we have never been happy with the breakfast rooms or food.But North HAVEN has a very nice actual restaraunt setting and actually serves real food instead of the fake eggs normally offered elsewhere.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Gregory M, Thank you for choosing to stay with us! The team and I take great pride in the hot complimentary breakfast buffet that we serve daily. I am glad that we exceeded your expectations and we hope to see you again! Rohit GM

"Beautiful Hotel-- Rates Very Greatly for same room"

4
23/05/2016

Attending family funeral,staying 5 nights. This hotel is right off 91. The on /off is easy. Rooms are spacious,and very clean. Harry's bar serves breakfast, lunch and dinner. The complimentary breakfast has has real eggs and many choices.. Everything about the hotel is excellent. BUT, THIS IS NOT A VALUE IN THERE IS PRICE GOUGING. Hotel rates went from $105.26 to $299.00 for the same room ( 2 adults) Hotel attitude was,this is corporate decision because it was graduation weekend. I would not recommend this hotel.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear SHARIN B, Thank you for taking the time for a review. The rates do vary in hotels depending on the demand for the room as in many businesses demand dictates the pricing structure. I am sorry to hear of your loss but glad you enjoyed the easy access of our hotel. Sincerely, Rohit GM

"My rate was $50 dollars more!!"

1
20/05/2016

I made reservations for three rooms 6 months ago for my son's graduation. The rate was $100 more than we've paid in the past. When we checked in, I needed to change one room from a king to 2 doubles. That was done and they changed the rate to $50 dollars lower! I asked about changing the rate for the other two rooms. I was told they can't do it. Interesting. We stayed at a motel last weekend and they lowered my rate at checkout. We travel 2-3 weekends a month plus vacations. I'm happy to take my business elsewhere.

"Decent stay for hotel quality"

4
17/05/2016

Good stay for the type of hotel. Great breakfast, clean linens, nice reception area and very nice staff. It makes up for the quality of the hotel. Carpets need a cleaning or look like they need a cleaning, sofa looked used. It was a great distance to Quinnipiac campus.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Aida A, Thank you for the nice review. I am glad to read that the staff exceeded your expectations. We do much business with Quinnipiac University students and family; it is 6.5 miles from the hotel. Thank you Rohit GM

"Noisy HVAC Units"

3
17/05/2016

We have stayed here a number of times because of its location only. Almost every room we stayed in had noisy HVAC units. They are so loud you have to shut them off to sleep. Then you have to contend with noisy neighbors.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear mikewmello, Thank you for your feedback. We are in the process of changing out our HVAC units via attrition. Thank you Rohit GM

"Not Bad"

3
16/05/2016

clean and comfortable and has all basic amenities. Nice people, I mean really nice folks. The hotel construction needs some upgrades but has all basic necessities and the pool is nice too. Toward the end of the day getting coffee or tea in the lobby was not available and breakfast set up was not that bad but looked like people there were really working hard to clean up and also take care of breakfast bar but there were too many people.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear 486majidh, Thank you for taking the time to write a review. We hope to see you again. Respectfully, Rohit GM

"great place"

5
16/05/2016

very beautiful property clean very well maintained. had an indoor pool staff very friendly. great breakfast offerings. if my travels brought me back to the area I would stay again. I liked that the side entrances you needed your room key to get in building as well as pool area. a nice safety net

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Robert K, Thank you for the Five stars! Glad to read that you enjoyed your stay, our friendly staff and felt safe. Hope to see you again! Rohit GM

"Highly Recommended!!!"

5
15/05/2016

After having a HORRIBLE experience at another hotel in this area, we checked out quickly and took another chance and made a reservation at this Best Western Property. Best choice we made, The hotel staff was very pleasant and helpful in helping us to recommend a place to eat (it was 10:00pm and had been driving for over 4.5 hours!); we ate at the restaurant at the hotel and it was delicious and the staff was great. Stay here!!!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear martinaJ3968NV, Thank you for the FIVE stars! So proud of the team once again exceeding a guest's expectations. I am fortunate to have such a caring team. Thank you and hope to see you soon! Rohit GM

"Some glitches, but great service recovery"

3
06/05/2016

We had a first communion to attend in North Haven so when we arrived we unloaded our bags and hung our dress clothes. I tossed my new, first edition book on the bed to read later! we left for our sons and came back to a room that felt like a steam sauna. There was 2 inches of water on the floor and the carpets and bed were soaked like sponges. My book was ruined and thank goodness we had hung out suits. The front desk moved us to an upstairs room. When we got to the new room we checked the bed like we always do. (Retired Airline) and found that the sheets were dirty. Not stained, but dirty. They sent up new sheets, but when we pulled them off, even the mattress pad was dirty. The problem with the room above us and that guest leaving their tub running, was something the hotel couldn't avoid. They reassured us that the maid issue would be dealt with. I'm sure it will. The manager and front desk could not have been more eager to please. They had great employees throughout the hotel. Even the Bar had great food and the Bartender was amazing. We ordered a burger, which was cooked perfectly. There was a free breakfast buffet and having traveled with flight crew for years and years, we've seen our share of rubber eggs. This buffet was wonderful. The eggs were real and cooked perfectly. The staff watched them carefully and only put out a few at a time so that they didn't overcook. The coffee was really good and the service was wonderful! I can't say enough about the staff. They were great. The location is a great one, right off the expressway. The interior layout of the hotel is strange. We only found one elevator and couldn't always find a way to the next hallway. We spent a lot of time wandering around, trying to get to our room. Our New England saying, "You can't get there from here." kept coming to mind. It's only 2 stories so climbing the stairs was no big deal, but if you need an elevator or stairs give you fits, ask for a room by the elevator. Ask for one on the TOP floor too.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Jan A, I am sorry to read of the mishaps during your stay. Please know I take your feedback seriously and did review the items with the team immediately. We hope to see you again for other family functions! Thank you Rohit GM

"Ali's Bridal Shower Stay"

5
02/05/2016

We had a fantastic stay at the hotel. We were at Harry's bar and grill restaurant in the hotel, and the service was great. A big shout out to Heather, Jen, Brian who were very helpful, and wonderful to be around. We told them that we were here for a bridal shower but was looking for something to do afterwards. Jen told us that there will be a band that night, (called Prime Time - they were really great to listen to!!) and they usually get a big crowd, she was kind enough to reserve a table for us. When we got there, (around 5:30) the table was there and they made sure that we got our food and drinks with no waiting!!!! I would definitely recommend this hotel. Only downside, the pool was closed for maintenance, but we were only there for one night! Thanks again to Jen, Heather and Brian!!!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Vicki W, Thank you for the FIVE stars. We have a great team at Harrys and Heather, Jen and Brian work hard so I appreciate you acknowledging their efforts! Primetime is a local band and they are so much fun including the audience--we hope to see you again! Thank you, Rohit GM

"Room cleanliness"

3
23/04/2016

Rooms need to be updated but that was OK with me. At least it was very quiet... no noise from neighbors or outside. Breakfast was good. Biggest complaint is there was garbage including a beer bottle under both beds.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Craig C, Thank you for taking the time to complete a TripAdvisor review. I am sorry to read that your room was not cleaned properly. I will be addressing this concern today at our daily meeting. Sincerely, Rohit GM

"great experience"

4
18/04/2016

only had a short stay in CT for a conference. it was clean, quiet, and breakfast was a plus. just what i needed for a quick trip. i would recommend this location to travelers who are looking for quick place to quietly get in, get work done, and head home. staff was friendly and accomodating.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Natalie V, I am glad to read that you had great experience with us! Please do recommend us! Thank you Rohit GM

"Saturday night for a local concert"

5
18/04/2016

There are not many lodging options around North Haven. This Best Western was a blessing to find. We were very satisfied with our our stay. Next time we come to North Haven, this will be our first choice.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear mittersilman, So glad the team exceeded your expectations and we will now be your first choice! Hope to see you soon! Rowhit GM

"One night stay"

4
18/04/2016

Stayed overnight for concert at nearby music venue. A nice place to stay for that purpose. Hotel shuttle gets you there but you need Uber to get back. I have used this hotel numerous times for one night stays but have never stayed longer.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Frank P, I am glad that you continue to use us. Indeed our complimentary shuttle is a great amenity. Hope you enjoyed the show! Rohit GM

"Great Free Breakfast - Fresh Eggs, Fruit, and Service"

4
11/04/2016

I have stayed at this unit several times ... the pool is recently renovated and is wonderful ... the breakfast buffet is always hot with fresh eggs, sausage, and potatoes, as well as, fresh fruit ... the restaurant staff will cook to order, if you have a special need ... this sets them apart from the frozen eggs and stiff waffles their competitors serve ... I know because I have stayed at them all in the area ...

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Goldseater, Thank you for such a nice review. Indeed, we just recently renovated the pool and I am glad you noticed. I am glad you enjoyed our extensive complimentary breakfast buffet. Thank you Rohit GM

"Nice Place"

4
11/04/2016

Great place to stay if you are in the area. Close to the highway, restaurants, some shopping. They also have an indoor pool which is great. Breakfast is included which is a full spread. Eggs, sausage, french toast, cereal, juices, etc.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Royce L, Thank you for the four stars! I appreciate your feedback and hope to see you soon! Thank you Rohit GM

"Convienence"

4
11/04/2016

I stayed at the hotel when i had 3 days of meetings at Quinnipiac University. Hotel was very convenient to the University (about 10 minutes away) and located right off 91. We had a group rate so it was reasonable also.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Brian C, Indeed we do a lot of business with Quinnipiac University. We appreciate you choosing to stay with us and hope to see you the next time you have meetings here. Thank you, Rohit

"Great Place"

4
10/04/2016

My family and I stayed here for 4 nights on a vacation to visit family. We needed a place that had a big enough room for all of us as well as wheelchair access, as I have a disabled son. This hotel definitely delivered. The room was very spacious, and the pullout couch bed was plenty big enough for my son to sleep in. We did take advantage of the free breakfast, and it was just ok, could have been better but I'm nitpicking here. I would definitely recommend this hotel if you're looking to stay in the area, oh yea, and I have to say, if you do stay here, go down to the restaurant that's in the hotel and try the chicken wings! They were SO good.....but you don't have to go to the restaurant, you can just call down from the room and they will send up whatever you want. The girl who brought us the wings was awesome, she even filled up our ice bucket for us.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Micheal C, I am so glad you chose use to stay with while on vacation and that we exceeded your expectations. Indeed our rooms are slightly larger than a typical hotel room. I am happy you enjoyed your experience at Harrys and tried our amazing wings! We hope to see you soon! Rohit GM

"Very nice"

4
09/04/2016

So most everyone realizes when staying at a hotel you get what you pay for. Well I would say the cleanliness, the ammenities, and the helpfull staff kick this hotel up above others at the same price point. The only negative thing about this property was the trains that run behind the building. The complimentary breakfeast was much better than typical hotels offer. Including eggs, homefries and sausages. As well as juices , milk. Also various breads and muffins. I did not use the pool, however it did look nice. Also the general conditions of the property were immaculate. The room was spotless upon arrival, as well. So kuddos to the hotel staff, and management. I would definetely recomend this hotel.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear patrick s, Thank you for such a nice review. I am glad to read that we exceeded your expectations. Thank you for acknowledging the cleanliness and the great complimentary breakfast we offer daily. Thank you Rohit GM

"Very acceptable"

4
09/04/2016

This is a nice hotel with everything you expect from a hotel of this level. The major upside was that it was very quiet. Everything was clean and the staff were friendly. The big downside for me was the mattress which wasn't comfortable at all. The breakfast was acceptable and the restaurant staff were nice. Overall, I would recommend it for a business stay of no longer than 1-2 days. Anything longer, and you should bring your own mattress!!!

"Mixed Review!"

3
07/04/2016

This was the first time we stayed at a Best Western Plus. The hotel was clean and up to date. We had a quick check-in, but but during our check in, a woman next to us reported that the room assigned to her already had other guests in the room. The reservations staff was not very apologetic, which surprised me. Our room was clean, bed comfortable, but I don't find the square bed pillows to be comfortable, instead of the regular standard size pillows. I'm sure that we could have called housekeeping for these, but didn't . There were no tea bags in the kitchenette, so we went down to the complementary coffee and tea station near the reception area and there were no tea bags there either. The coffee and hot water for tea was also lukewarm. The reservation desk told us to go to the restaurant in the hotel to get the tea bags. So, didn't bother with this either. My husband used the gym, which he said was ok. The biggest issue with this stay was the heating unit in the room. It was very noisy. If you are a light sleeper, like me, it ruined my stay. I was exhausted the next day. There was complementary breakfast, but we didn't eat at the hotel, so cannot comment on that. Overall, the staff that we interacted with were very nice.

"Good stay"

4
05/04/2016

Overall very pleased with the hotel and location. We were there visiting family so we did not have breakfast there or eat on the property. The room was clean and maintained well. Our only negative is the bed was a bit soft for us. Would like to see a firm mattress request added to choices.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Kevin R, Thank you for choosing to stay with us while visiting family. We hope to see you on the next visit. Thank you Rohit GM

"good hotel"

4
04/04/2016

This is a good hotel and I would stay here again. The hotel is very clean. The pool is very well kept and the service is very good as well.The beds are ok they are average to good.The rooms are very clean and kept well. You get a full breakfast with the price of your room.It is not bad you get scrambled eggs,sausage,waffles,orange juice,coffee,oatmeal,cereal,toast,bagels,The price of the rooms are average for the area. So over all it is a good place to stay.Hope this helps you.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Peter C, Thank you for choosing to stay with us! I am glad to read you enjoyed your stay and the complimentary hot breakfast! We hope to see you soon! Rohit GM

"Enjoyed my stay"

4
01/04/2016

Location was convenient, outside appearance and reception area was presentable, rooms were clean, bed was comfortable, no noise, great breakfast ! Onle many entrances in this large hotel made it confusing for the first time. I will consider to stay here again.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Lamia S, So happy to hear you will stay with us again. It is repeat guest's that make us successful. I am glad to see you enjoyed the complimentary hot breakfast buffet offered daily. See you soon! Rohit GM

"Spacious clean room"

4
31/03/2016

We stayed here with our two little dogs. The room was spacious and clean. The microwave was not working. The hotel sent someone up who repaired the wire. We would definitely stay here again. The breakfast buffet was free, but the quality of the food was poor. Next time we'll skip that part.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Maya B, Thank you for completing a review. I am glad to read that you enjoyed your stay and that we are pet friendly! We hope to see you soon! Rohit GM

"Fine for the price"

3
29/03/2016

It was a fine place to stay for the night. The bed was comfortable, it was quiet and clean. I didn't try the restaurant mostly because it was late and I didn't want a big meal, but it did seem nice enough.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Karl L, Thank you for choosing to stay with us! I am glad to read that you found everything nice. We hope to see you soon! Rohit, GM

"Depends on what you are used to"

2
29/03/2016

Rather basic hotel in which you feel the death of the salesman coming through the doors. Very good service, very bad breakfast, beds are good, but hey sleeping between a motorway and a railway isnt really posh. Just like its the last hotel where you dont find a shower gel burnget a soap bar and the ultmate treat is a pantene shampoo. Somif its for one night its ok, but dont stay longer

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Markus K, Thank you for taking the time to complete the review as your feedback is valuable to the team. I will review at our daily stand up. Sincerely, Rohit GM

"Good accommodation at a reasonable price"

4
28/03/2016

The drive down from Bradley International airport was a breeze: 40 minutes in mid-afternoon. The hotel is very accessible from I-91, and situated on a commercial strip with lots of stores, service shops, and restaurants. (Bellino's, three blocks south, is kiss-my-hand Italian.) The price paid for the great location is noise; the hotel is tucked into the intersection of the interstate and the Amtrak. Ask for a room on the courtyard. The person who checked us in was just right, and volunteered very helpful information about the hotel's shuttle being available for drop-off and pick-up at the train station. Our room, one king upstairs, was a bit better than expected (at the price) for an older property that has changed hands a few times. It was clean and well-supplied, good bathroom, fridge, coffeemaker, real desk chair, good arrangements of tabletop outlets with associated USB ports for charging. I liked the armchair, too. There should be a dimmable lamp behind it for early risers with snoozy partners. The workout room had two treadmills, a stepper, and some large contraption with straps and bars and a two-inch-thick users' manual in the corner: the hotel should lose that and get a third treadmill. The indoor pool was surprisingly large and deep. The free breakfast was scrambled eggs, sausage, and the usual assortment of sugar-drenched carbohydrates. Was the brown liquid hot? yes. Contained caffeine? yes. Was it coffee? maybe it was. Harry's, the sports grill internal to the hotel, has lots of really loud TVs, so no worries about having to hear your idiot business companions' conference-related drivel. The food and service was business-travel-acceptable. The three-night stay was enjoyable, and repeatable. I can recommend the hotel for its value and presentability; a solid choice.

"Stay if it's in your budget, that's not fair"

3
26/03/2016

It was nice and clean. It had a bit of an odor, and breakfast left something to be desired, but the bed was clean, comfortable and had a dozen or so pillows. It is right off the highway, yet quiet and close to dozens of shop and restaurants. The staff was pleasant and the cost wasn't horrible.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear slalemand, Thank you for staying with us. I am glad to read you enjoyed your stay and our staff! Hope to see you again! Rohit GM

"Pictures is fake than reality!"

2
22/03/2016

This wifi Is terrible! The back of the hotel isn't wifi compatible. The hotel isn't what it's like in the pictures. This is just like a MOTEL 8!!! Shame to the name of Best Western. You can hear people talking in the hallways just like next to you. The wall is thin. The only reason I rated this 2 stars is because the bed sheet is clean and I can used microwave.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear SUPERJIS, I am sorry to read that you did not enjoy your stay. Indeed, the pictures on our website are of our hotel. I have not heard anyone else make this claim so I am not sure if you are looking at other pictures. I do apologize. Rohit GM

"Friendly Concierge"

5
21/03/2016

The concierge was great. He helped us find a dog-friendly room and was quick to offer a late checkout when I explained to him that I would be in a class all morning while my girlfriend and dog would be waiting for me. He made the trip nice and easy.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Wayne F, Pets are part of your family! I am glad to read the team was able to help you and honor a late check out. We do honor late checkouts when we can depending on occupancy. Hope all went well with the class! Rohit GM

"Comfortable Bed Clean Room"

4
08/03/2016

Clean, comfortable quiet room. Great staff. Breakfast was your usual free hotel breakfast. Reason for the 4 rating and not a 5 is there was a little mold around the shower. The coffee pot had to be moved to the bathroom to be used as there was no plug where it was stored and the bed pillows are smaller than usual. Also, Amtrak train runs close behind the hotel and the building shook when it went by but i only heard it once at 7am.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Lucydale, Thank you for your valuable feedback and the four stars. I am glad to read that you enjoyed your stay. Hope to see you soon! Rohit GM

"Pleasantly Surprised"

5
07/03/2016

My bed was super comfy!! The food at Harry's was delicious! Loved my flame grilled steak and fresh mashed potatoes and veggies! So many places used boxed mashed potatoes and frozen veggies. You could def taste the difference! Hotel staff was super friendly!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Tina B, Thank you for taking the time to complete a review and give us five stars! I am happy to read that you enjoyed your dinner in Harrys. Indeed, they are real potatoes!! We hope to see you soon! Rohit GM

"Great for pet traveler"

4
06/03/2016

We have stayed at this hotel twice in the last six months while visiting my daughter in New Haven. We travel with our Irish Wolfhound, who is quite large but quiet. Guests with pets are assigned rooms on the first floor. We use side or back doors rather than the main lobby since some folks are afraid of large dogs. My husband walks the dog in the back grassy area along the side of the hotel. The hotel is clean and beds are comfortable. There is enough floor space for a large dog bed. We will be back for future trips.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear K2347XYjamesb, A repeat guest is the best! Thank you for sharing your experience with us. Indeed, we are a pet friendly hotel as pets are family. We look forward to having you stay again! Rohit GM

"Good Facility but noisy"

4
03/03/2016

The hotel has a nice lobby and great looking restaurant. The staff were nice and friendly as well. We enjoyed the breakfast experience most. The room was clean, the location was great. And we had high expectation to get a good night sleep. Unfortunately, there were two unexpected problems: 1) The heating system was very noisy, it also looked outdated. Every 10-15 minutes it started working to keep the room warm, and it was very noisy throughout the night. We switched that off for some hours to catch some sleep, and then the room was cold. None of us got a good night sleep. 2) It was very noisy outside, the sound proof was poor. People went up and down the hallway and you could hear their conversation. My husband even counted how many people were outside as he was disturbed by the crowd of young adults talking loudly and laughing outside in the middle of the night. They had every right to enjoy their stay but the room was not sound proof. That is quite disappointing. Overall we still gave it a better than average rating giving the overall facilities. But they really need to improve the heating system and give their guests more privacy for better sound proof rooms.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear florencey27, Thank you for giving us four stars even though you encountered an issue. I am glad you enjoyed the hotel and it's facilities; including the hot breakfast buffet. We hope to see you again! Rohit GM

"Review"

4
28/02/2016

Good choice, good location, near highway. Excellent staff all days I stayed there. Rooms dated but in very good condition. Ample space and clean, bath clean, HBO and MAX to watch. Hot breakfast very good buffet, friendly staff and helpful.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Robert W, Thank you for taking the time to complete a review as your feedback is valuable. I am happy to read you enjoyed your stay, the staff, and our larger rooms! Hope to see you soon! Rohit GM

"Nice enough"

4
22/02/2016

The hotel was nice enough, and the staff were friendly. The room was not well cleaned and the towels were not of good quality. There was no room with 2 Queen beds, which would better meet our needs. The beds were also very uncomfortable and there were not good blankets.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Margie A, I am sorry to read that you did not enjoy your stay. I will share your valuable feedback with our team. Sincerely, Rohit GM

"convenience over quality"

3
18/02/2016

This hotel is clean and the staff is very friendly. It is not a great place to stay, except for convenience. It is time for a make-over so it is over-priced for the quality for sure. Breakfast is included but it is not worth eating, the coffee is awful. Self-serve and the staff is a disappearing act.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Janice W, I am sorry to read that you did not enjoy the stay except for the convenience of our location. I appreciate your feedback and will share this with my team. Thank you Rohit GM

"Great location, friendly staff"

4
15/02/2016

We stayed here for one night while visiting Quinnipiac University. The location was great and we were at the Mount Carmel campus in less than 15 minutes and to the North Haven campus in less than 10. Staff was very friendly and efficient at check in and check out and helped us to select a location for parking outside the building that would make the trips to and from our room easier. Breakfast in the restaurant was comfortable and tasty. The bathroom was a little tight. Beds were comfortable. We would not hesitate to stay here again when back in the area.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear GSRDPM, Thank you for choosing to stay with us! We appreciate your feedback and giving us FOUR stars! Indeed we are close to both campuses. We hope to see you again! Rohit GM

"Very good place to stay"

5
07/02/2016

i give this a 10 it had small things that could be over looked because staff made things very comfortable and awesome. I would stay here again it was a great place to get away. I stayed just to leave home and finish homework and found this near my area, i chose good, price was good and so was the food. free breakfast too!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Erica G, Thank you very much for the FIVE stars and I am glad to read you enjoyed your stay! I am glad the team exceeded your expectations. Hope all went well with your homework! Rohit GM

"POOR MANAGEMENT "

1
30/01/2016

I was at this location in August 2015 and I was very disappointed and will never stay there again. We checked in at 9 PM , the room was clean but it had a strong odor of cigarettes. I immediately called the front desk and they told me how sorry they were. They changed my room and I ended up with the handicap room which had a full-size bed and not the king size bed that I ordered. They were sorry also for that. The shower and the toilet was not what I was accustomed to as it was geared towards handicap people. I had a tough time sleeping because The full-size bed was not comfortable and small. I wasn't offered anything however being persistent I ended getting half off. They should've comped the room. If they had good communication skills they would have reported the smoking incident to management nine hours before I got there. I will never stay there again!!

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear paf6571, I am sorry to read that you did not enjoy your stay. I meet daily with my team and will review your TripAdvisor response with them. Your feedback is valuable to us constantly striving to improve the guest experience. Thank you Rohit GM

"Not a happy camper!"

2
26/01/2016

I wish I could say that our stay was pleasurable, but I can't. I booked two nights 1/23&1/24. We have a snow storm that dumped close to 10" and when we went to get into our cars the afternoon of the 24th not only were we "plowed" in but someone used a snow blower (I think) and the passenger inside of my car was completely covered. We also ended up leaving at 4:30pm on the 24th because the air quality in the room was so bad my girlfriend's allergies kicked in and she got all snuffed up. It was most likely caused my a mold issue. I stayed in the North Haven Hotel Room #290, paid for 2 nights but only stayed for 1 night, for room that cost over $100 a night I feel I was taken. At this point I will never stay at a Best Western again and will discourage my family and friends to stay also.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Tony F, I am sorry to read that you did not enjoy your stay. Unfortunately, check out time is 11am; checking out at 4:30pm is indeed considered another day as we cannot re-sell that room being that you checked out so late. Had you come to the front desk and informed us of your car being "plowed" in one of the team would have been happy to clean your car off. I appreciate your feedback and will share your view with the team as it is valuable. Thank you Rohit GM

"Great Stay"

4
23/01/2016

On this trip I needed a location that was easy to get on and off of major routes - like 91 & 95. This hotel was perfect, I got a clean room and the service from the staff was great. Check In was fast and easy and they roved advice on easiest access to my room. I had choices of the floor and room configuration (went with King on first floor) and had a good nights sleep. The breakfast was included, so I gave it a try (i'm not a breakfast person). The choices were ok - I would like to have had Pancakes or waffles available, but there were healthy choices as well as traditional egg and sausage with potatoes. Pretty good for a free breakfast. Very pleasant and helpful waitstaff. Overall a good experience and I will continue to use this location (had been here 9 months ago and returned because it was also a good experience). Note: 2015-01-22 pool area was under construction - not something I needed on this visit.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Ernie K, Thank you for being a repeat guest! So glad you came back and enjoyed your stay and breakfast. The pool is under construction so we can make needed repairs. Thank you Rohit GM

"Nice stay! Pleasant staff."

4
19/01/2016

Rooms were clean and spacious. Cleaning service on room was good. Although I requested a couple of extra towels and didn't receive them. Shampoo and conditioner were not replenished. Upon arrival I found a used wash cloth hanging over the shower rod. Staff was very pleasant. Had dinner one night at Harry's and it was good. Breakfast in the morning was OK. Eggs and home fries were good. Croissants hard as a rock. That side of the restaurant (for breakfast) felt a little dirty. The buffet was a bit messy. Silverware in the bucket was still wet and some had food on them. Again, staff was very pleasant and accommodating. Overall, I would stay here again. Just minor things for improvement.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear None0612, Thank you for taking the time to complete an online review. I am glad to read you enjoyed your stay and I thank you for the four stars! I will address the items you pointed out with the team; thank you for the feedback. See you soon! Rohit GM

"Brrrrrrrrrr"

2
05/01/2016

I wanted to spend a few days after the holiday relaxing and visiting friends. I stayed at this property because of the pool. For the two days that I was there the pool area was frigid, and unusable. When I mentioned this to the desk nothing was done.

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Frank, I am sorry to read that you did not enjoy your stay. I will look into the pool temp as it is a heated indoor pool. Sincerely Rohit GM

"Quality Stay"

4
04/01/2016

Hotel was clean, quiet, warm and had ample pkg. Stayed w a group and all seemed pleased. Hotel allowed us to use a room for a group get-together as well. Nearby to many businesses and basic restaurants.

JHMMGT, Director of Sales at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Robert G, Thank you and your group for choosing to stay with us! I am glad you enjoyed your stay and we hope to see you soon! Rohit GM

"Comfortable and convenient"

4
04/01/2016

Had a great stay in this Best Western. Stayed or a hockey tournament. Hotel staff were very friendly. The woman, Tiffany, at the bar/lounge was AWESOME!! Extremely personal and a great attitude! Rooms were clean and hotel was very convenient for what we needed. Would recommend this hotel

JHMMGT, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Thank you for submitting an online review! I am glad to read that you enjoyed your stay. I am happy to see that Tiffany exceeded your expectations. Tiffany is a long time employee and an asset to the team! Thank you Rohit GM

"Great Place"

5
20/12/2015

Had a Great Time in a spur of the moment getaway! We would gladly recommend this inn as it was close to where we wanted to go out to eat. Very Convenient location near the highway, and our room was very comfortable and relaxing.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Elizabeth R, Thank you for the FIVE stars! So glad you could have a getaway! We hope to see you again! Rohit GM

"An Excellent Experience"

5
20/12/2015

A most convenient location - on and off ramp at Interstate 91. Front Desk very friendly and accomodating. Harry's Bar - good food and drink - great staff. Breakfast well appointed - helpful staff. Rooms clean - Bathrooms very clean - Overall - for the price - excellent.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Randolph A, Thank you for taking the time to complete a TripAdvisor review. I am glad to read that you enjoyed your stay. We look forward to seeing you again! Rohit GM

"Surprised (in a good way)"

4
11/12/2015

This hotel must have originally been a "motel" circa 1970's originally, but has been updated throughout so anyone of the current generation probably wouldn't even be able to tell. Our room was terrific. We were attending a family gathering and so booked a suite in case we needed to use the pullout sofa bed. Well, our room had a small kitchenette with a 2 burner electric stove, a microwave and a mini fridge, as well as a sink. Our room with king size bed had one door which closed for privacy. The decor was newer contemporary styled. Bathroom was clean. My daughter also took a suite but it was quite different. It had a wall separating the bedroom from the living room area but the wall was open on both sides, so her kids could (and did) run around it in a circle passing from the living to the bedroom and back again, and again, and again. LOL. Their"kitchen" was a small maybe 2' wide base cabinet with the mini fridge inside the cabinet and a microwave on top but no counter space or stovetop or sink like ours did. We both thought we were ordering the same thing except I was a King and they were 2 Queen beds, but obviously there is a difference so, ask, depending on your need before you book. Honestly, I could have stayed in our room for a week, no problem, if I was vacationing in the area. Our rooms came with free breakfast and there was French toast, cereals, sausage, eggs, etc, etc. very nice and the restaurant area was attractive and clean. Did try the pool and it was also aok. Be aware though that it is 4' deep at the low end and 10' deep at the deep end with a rapid descent from one side to the other. All of the staff we encountered were pleasant and attentive. I would not hesitate to stay here again.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear 123roof, Thank you for such a nice review. Indeed, each of our suites are unique! I am glad the team exceeded your expectations. We hope to see you again! Sincerely, Rohit GM

"Good place"

4
10/12/2015

This hotel lives up to Best Western standards. I tend to stay at Best Westerns often and properties like this are why. The staff was super friendly and accommodating. The rooms were clean and comfortable. The sports grill on site has a decent menu and drink offerings. If you are traveling to the area I would recommend it for the price.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Drew W, Thank you for taking the time to complete an online review. But more importantly thank you for being loyal to Best Westerns. I am glad to rad the team exceeded your expectations and we hope to see you again! Thank you Rohit GM

"A great business trip...."

5
07/12/2015

Stayed at the Best Western on business for one night. Walked in to a festive lobby ready for the holidays. I booked a standard king room with a decent view. The rooms are good for the price paid. In the morning had a breakfast that was included in the price … All staff I came in contact was friendly and professional. Will stay again if I'm ever in the area.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Stacy M, Thank you for choosing to stay with us! The team works hard to exceed guest expectations and I am glad we did. We hope to see you again when you are in the area. Thank you for the FIVE stars! Rohit GM

"Best Western Plus North Haven = we will return!"

4
29/11/2015

Staying here for Thanksgiving is now a tradition. We are completely satisfied with all that you would expect from a hotel and are really happy with the large indoor pool, gym and friendly, satisfying free breakfast.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear thin-crust-sax, Thank you for your review and for choosing us to celebrate the holiday. Holidays are about family and I am glad yours enjoyed their stay here. A great tradition! Happy Holidays Rohit GM

"Grandchildren had a Ball"

4
28/11/2015

Rooms were comfortable and clean. Bathrooms a little small but shower excellent. Amenities terrific: Breakfast( came with the room) was good with more choices then one could eat but the best was the pool, large, warm and a great place for Kids to expend their energy. Also a good exercise room. We were a family with grandparents, parents and children and all were happy.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Gregory C, Thank you for the nice review. Holidays are about family and I am glad you were able to spend time with yours here. We do have a spacious pool and a hot complimentary breakfast buffet with many choices. Hope to see you next year! Rohit GM

"Thank you"

5
23/11/2015

Keep up the good work. Your service and smile was helpful. You provided what is needed and continue to ensure that we had a good and friendly service. I am sure people will be happy with work you do in ensuring that they are comfortable and informed with their stay. You provide much and expect less in your service, money well spent.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Raj S, Thank you for the FIVE Stars! We appreciate your review and glad we exceeded your expectations. Sincerely, Rohit GM

"Great option!!"

5
15/11/2015

Usually don't stay at anything but a mid-level Marriott or Sheraton, but stayed here with a lacrosse group. I was nervous, but SO pleasantly surprised that I enrolled in the rewards program (and for doing so they upgraded me to a king suite for the night). I would have joined the rewards program anyway! Impeccably clean hotel, pool, restaurant,, everything. A small setback in restaurant, but it didn't alter my overall experience. Loved this hotel .....

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Kellie M, Thank you for the Five stars! So glad the team chose to stay with us and that we exceeded your expectations. Thank you Rohit GM

"Nice rooms, sports bar could be better"

3
09/11/2015

The staff here is very accomodating. There was a strong smoke odor in our first room, which I really couldn't be around... but they switched our room for us very easily. The sports bar was a bit off ... they didn't have the drink we wanted, forgot my food items, couldn't play the game we wanted on the TV we were watching (just a normal Sunday night football game), and WAY overused a highly scented cleaning product during business hours which was difficult to breathe around (it was like an orange scented febreze). The rooms are VERY nice, pool is BIG, nice courtyard, comfortable beds and pillows, big TVs... mostly just the smell of the cleaning products was way too overwhelming.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Lisa A, I am glad to read you enjoyed your stay. I appreciate your feedback and will speak to the staff about the cleaning product and it's use. Thank you Rohit GM

"Great Service"

4
05/11/2015

Once again I stayed at the Best Western and received great from Harry's restaurant each night I had dinner there. Want to thank Jenna D for providing this service even though she was busy with a big party in the bar area she still treated everyone there with the same respect and courtesy while providing great service didn't wait long to order food and they were quick to serve the food and never had to wait for a drink even though it was busy.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Dan M, Thank you for taking the time to complete a review. So glad we exceeded your expectations. Janna is a definite asset to our team. We look forward to having you again! Rohit GM

"Pleasant stay, even in a rainstorm"

4
03/11/2015

We stayed here while visiting our daughter who is at college locally. The location was ideal, with ease of access to I-91. Our King room was large and comfortable, and when an overnight rain storm caused a minor ceiling leak, we were moved immediately. Helpful staff, would stay again.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear J5112RYjohnp, Thank you for taking the time to complete an online review. We appreciate your feedback and happy that you enjoyed your stay. We are very convenient to 91 and 95. We look forward to seeing you soon! Rohit GM

"Disappointed Swim & You all put us in a Back Parking Area,no Courtyard!!"

2
02/11/2015

Since we had planned on staying @ this Hotel for 6 days on this Vacation, your Website happen to say,"Indoor Heated Pool". So my Husband looking to relax, decides on a break in your Pool. Well imagine our surprise, we walk into your Pool Room, your Ceiling is falling down in Several Areas of All things! Being a Maintenance man, himself , he even noticed a piece in center of the deep end inside the Pool! Not to mention Pool was Cold!!! Thats Not Good!! Your Maintenance Dept needs to Come in there to DO Dry Wall & Re- Paint the Whole Ceiling! Not just the Areas by any means! Plus check the heater! If my Cousin knew that, he'd be highly upset-since it was his daughter getting married, & he blocked off several rooms for his out of State Family.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear ccolburn63, I am sorry to read you did not enjoy your stay. Indeed the pool is scheduled for a major renovation. I do appreciate your feedback and will let the contractor know. Thank you Rohit GM

"Bed bugs everywhere!"

1
01/11/2015

Stayed overnight, woke up with itchy bumps all over my body. I'm a frequent traveler and I've never stayed at such an unhygienic hotel! I'm thinking this needs to be reported to the health board. It does not seem like I'm the only one to report this.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Demetrius C, I am sorry to read you did not enjoyed your stay. No reports of bugs were reported to the hotel during your stay. The first I am hearing of this is on TripAdvisor. I am not sure if you were travelling with the other. We have a procedure in place and a third party company that we contact to inspect and if need be treat the reported area. We were recently inspected by the Department of Health for their annual inspection and we passed. As I said we received no reports if you would like to contact me please do so at [email protected] Sincerely, Rohit GM

"Bed bug infestation, stay away!!"

1
01/11/2015

Stayed one night with friends, and woke up with itchy red welts all over my arms, hands and body. It was bad enough I kept itching even in dreams the whole night. The bathroom light flickers on and off for close to a minute before turning, like old style lamps. Not sure how this hasn't been fixed. I do not recommend anyone stay here.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Fawziah P, I am sorry to read you did not enjoyed your stay. No reports of bugs were reported to the hotel. We have a procedure in place and a third party company that we contact to inspect and if need be treat the reported area. We were recently inspected by the Department of Health for their annual inspection and we passed. As I said we received no reports if you would like to contact me please do so at [email protected] Sincerely, Rohit GM

"BEST WESTERN"

5
01/11/2015

My stay was out of this world good which was the norm for the B/W hotel family. From the moment I stepped into the front lobby I knew this was going to be a wonderful nights stay. Amenities where very nice compared to most hotels I stay in from day to day. Thanks again for a very outstanding stay an experience looking forward to my next visit.

"Terrible Customer Service"

1
20/10/2015

Desk clerk was asleep upon arrival and no one answered the phone. My reserved room was given to another guest. Was then assigned to a room which already had another guest in it. The guest was angry and this was a potentially dangerous situation. Then was transferred to a room in which the shower had backed up. And then was moved to a room with two double beds (instead of the king bed I reserved). Plus the room smelled strongly of mildew. Spoke to the manager in the morning who shared the name of the guest who was in the room we were sent to the evening prior. Very unprofessional. Then offered the choice of two rooms with king beds to choose from: the same room where the shower was broken the evening before (now fixed) or a room that smelled very strongly of cigarette smoke (in a non-smoking hotel). One morning, my boyfriend went to breakfast and I slept in. The waitress asked where I was. When my boyfriend told her I was still asleep, she hit on him and asked to join him for breakfast. My boyfriend felt this was disrespectful to both me and himself. A bill was put under my door the morning of check out. The amount was approximately $279. When I went to the front desk, they asked for $417. When I expressed my frustration, they attempted to contact the manager who was not on site and did not answer the phone. The manager called me shortly thereafter and was incredibly rude stating that the bill I was given for $279 was a clerical error; Best Western is not required to compensate me for the incorrect reservation or any of the issues we encountered; that I could have chosen to leave; that he was not required to give me an option for rooms; that just because the hotel has a no-smoking policy does not mean it is illegal for people to smoke in the rooms; and if I didn't like it then he had nothing left to say. A truly horrible experience. This used to be a nice hotel--one which I have stayed at a number of times. Though this is the only hotel in North Haven, I will never stay there again. Save yourself the headache and get a room in Wallingford or New Haven.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Melissa S, I am sorry you feel you received terrible customer service; but I comped one room night and personally purchased breakfast for you and your company at Starbucks. In addition, your family were not guests of the hotel but they enjoyed the complimentary breakfast buffet and we did not charge them. I do apologize you do not feel you received good service. As most of the reviews we receive the team exceeds the guest expectations. Sincerely, Rohit GM

"excellent"

5
20/10/2015

perfect place to stay,in a populated area,people were very friendly, the pool was very nice, we stayed on the 1st floor courtyard it had a slidding door,all we ever stay at is best western,this is the first one that we were 100% satisfied with

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Donald S, 100% satisfaction---what a great review! Thank you for choosing Best Westerns and I am glad the team exceeded your expectations! We hope to see you soon! Rohit GM

"Nice rooms, friendly staff, cold pool and lackluster breakfast"

3
18/10/2015

My family stayed at this hotel in September after a day of fall activities in nearby Middlefield. The hotel was quiet, comfortable and the staff was very friendly and accommodating. We were looking for activities to do with our four year old after apple picking and picked this hotel specifically for the indoor pool. Unfortunately the indoor pool was to cool to enjoy. Our son was really cold, and I was able to swim one lap before I got out. The pool also needs a paint job, as the blue paint was peeling in the deep end. We also picked this location for the free breakfast. This also left something to be desired. While there was a good quantity of food, I wouldn't call it quality. The oatmeal was cooking in a crockpot and look like mush, and had a butter wrapper in it the whole time. While I'm sure another guest did this, I would expect it to be removed in the 40+ minutes I was at the hotel. There was also some bugs flying around the seating area. If we were to stay here again, we would probably go out for breakfast.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear dppl1535; Thank you for taking the time to complete an online review. I enjoy this time of year--Fall! I am glad you were able to enjoy time with your son. I am sorry to read that you found the pool temperature cold. We do have the pool scheduled for paint. We hope to see you again! Rohit GM

"Long Term Stay for Work"

4
16/10/2015

I have stayed at this unit for 4 weeks, and find the management and staff very accommodating. Jenn and Heather in the Breakfast area are always pleasant and interested in my needs. Jen in Sales department provided a corporate rate, and the General Manager, Rohit, has addressed my suggestions and requests promptly. Excellent service and a great location for the New Haven / North Haven / Wallingford area.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Goldseater, Thank you for taking the time to complete such a nice review. I am glad we were able to accommodate you. Thank you for mentioning Jenn, Heather and Jenn in Sales---I am glad to read they exceeded your expectations. We hope to see you again! Rohit GM

"What You Need, & At A Decent Price"

4
15/10/2015

I am staying 4 weekends in a row while working at the Connecticut Renaissance Faire, and so far the hotel has met my expectations. It is conveniently located, both to the North Haven Fair Grounds (across the street) and to area restaurants and stores. The rooms have been clean and comfortable and, although the breakfast has something to be desired, it is decent enough. I can easily recommend this hotel!

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Willy S, I am glad you chose to stay with us every weekend during the Renaissance Faire. I am glad to read that the hotel meets or exceeds your expectations. We thank you for the recommendation. Sincerely Rohit

"We LOVE Best Western Plus, North Haven"

5
14/10/2015

Very clean rooms, VERY comfortable beds. Great staff and service. We were upgraded to a King suite which was beautiful. The property is very close to Quinnipiac University. We will certainly stay there again in the future.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Michelle G, We love to be loved! Thank you so much for a great review! We do appreciate it and so glad you enjoy the hotel and the team. We hope to see you soon! Rohit GM

"Very nice hotel"

5
12/10/2015

When I called for a reservation, front desk worker, Jason, was extremely helpful and a very nice gentleman. He went out of his way to find me a room when the hotel was full. We were there for a baseball tournament and I wanted to stay with my team. I told him my situation and he spoke to a manager and got me a room. Once I got there, I was very happy about the hotel. The room was very clean and modern. It had a huge flat screen TV, ironing board, hair dryer, mini fridge, microwave, and coffee maker. One thing I really liked is the extra outlets and ports for phones on the nightstand beside the beds. I usually carry an extra extension cord for this but I didn't need it this time. The only thing negative thing, and it's only my personal preference and doesn't really interfere with this review, is that our room only had double beds. They were comfortable, but very small. Queen beds are so much more comfortable, to me. We didn't use the pool or gym, so I can't comment on that but we went to the lounge and had a nice time there. The bartender was extremely friendly and helpful. I didn't catch his name but he was great. Included was a free breakfast which was just your basic buffet but it served it's purpose and fed us. I was pleasantly surprised with this hotel.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear JanetLitz, I am glad to read that you were pleasantly surprised. The team works hard to exceed guest expectations and I am glad we were able to accommodate you.. Jason is a valuable member of our team and we appreciate all that he does. Thank you for acknowledging him! We hope to see you next tournament! Rohit GM

"Very good for those traveling with dogs"

4
06/10/2015

Very nice room, extremely clean. Even has a little courtyard where I took my dogs. Friendly, courteous staff, quite decent breakfast (and free - can't beat that! Very good value for the price, especially considering other hotels I looked at were asking "non-refundable deposits" for dogs of up to $100 (nonrefundable deposit - yeah, makes no sense).

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Debra M, Thank you for taking the time to write a nice review. Pets are family and we are glad your family enjoyed their stay! We hope to see you again! Rohit GM

"Very nice, clean hotel"

5
05/10/2015

Overall, it was a very nice, comfortable stay! I, was there for the Platt High School "50th" class reunion! A good time was had by all!! The room I was in was very clean, and inviting! Good size room, very nice furnishings! The bed was more than comfortable, so I had a very good nights sleep! The shower was really great, nice water pressure! That's kind of important! Jason, the young man at the desk, had the best, greatest customer service! A nice time was had! I would definitely recommend Best Western in North Haven, Connecticut!

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Sharon A, Thank you for such a great review!! I am so glad you chose to stay with us while attending the reunion. So good to catch up with old friends. Jason is a definite asset to our team! Thank you for taking the time to acknowledge him. We hope to see yo again! Rohit GM

"Overnight Stay for Cousin's Wedding"

5
05/10/2015

Had a one night stay as a part of my cousin's wedding block. Hotel was conveniently located down the street from the wedding venue and provided a shuttle to and from the ceremony/party. The price was set through the hotel for the wedding block and we really enjoyed not having to worry about driving after a fun night with family and friends. The hotel bar staff was great dealing with all of us for our 'after party' once we all got back to the hotel and the complimentary breakfast the next day was great! Exactly what we needed!

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Morgan T, Thank you for the FIVE stars! I am glad to read the team exceeded your expectations. Indeed the complimentary shuttle is a great amenity so wedding guests do not have to worry about drinking and driving. I am glad Harry's Sports Grill was able to accommodate you after the event and that you enjoyed breakfast. Thank you Rohit GM

"Great place to stay"

5
30/09/2015

We looked at a couple of places to stay when we visited our Grandson @ Yale, and this was our pick. We did not go wrong. Our stay was enjoyable, and the front desk staff went out of their way to assist us in any way that we needed. The second morning, our commode broke and they were up and had it fixed within half an hour. The only draw back was Saturdays breakfast buffet. It was cold, and I mentioned it to the waitress, but nothing was done while we were there. Thankfully, they had a microwave on the serving line.

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Kent T, Thank you for such a nice review. I am glad you enjoyed your stay with us and your grandson! Hope to see you again! Thank you Rohit GM

"Average Hotel"

3
30/09/2015

Pros: 1. Shuttle service within 10 mile radius 2. supporting staff Cons: 1. Average room quality : Example - Room i stayed had torn linen, toiletries were not kept, the bath towels had some foreign objects, 2. while checking into hotel no one was available at Front desk immediately, 3. Breakfast variety was not adequate, struggled as I'm a vegetarian, 4. room had torn/damaged bath room curtains, 5. loose cables were running below the Table, which was messy, 6. the shower is corroded with rust. 7. Checkout experience was not good either. Only experience that was good was the courteous driver who dropped me to office. By far, this is the first hotel for which I would rate 2-3 in a scale of 1 to 10. (1 is low-bad, 10 is high-good)

BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review
Dear Deepak R, I am sorry to read that we did not exceed your expectations. If you would like to email me directly to discuss please do so at [email protected] Sincerely, Rohit GM