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Best Western Hotel Dartmouth-New Bedford, North Dartmouth

737 State Road, 02747-1821, North Dartmouth, United States - See on a map
Best Western Dartmouth-New Bedford - Welcome to the Best Western Dartmouth Inn! The Best Western Dartmouth-New Bedford is ideally located in the center of North Dartmouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The New Bedford Whaling Museum is a must see destination for our guests. Visitors can learn about what inspired Herman Melville's 'Moby Dick' novel during the annual Moby-Dick Marathon. If you're here for the nearby University of Massachusetts Dartmouth, make sure you take time to check out Battle Ship Cove in Fall River, MA and Fort Tabor in New Bedford, MA. The Martha's Vineyard Ferry departs daily from New Bedford and is a short drive from the hotel. Our 100% smoke free hotel is designed with your comfort in mind. A fantastic location, value and the friendliest service in town make you feel at home. Just 30 minutes from Newport and 30 minutes from Cape Cod, our proximity to these locations is why most guests stay at our hotel. Convenient to I-195 and State Road 6, our location can't be beat. Ft. Phoenix State Beach in Fair Haven, MA and Horseneck Beach State Reservation in Westport, MA are also close to our Best Western Dartmouth-New Bedford, and they're a haven for outdoor adventure seekers. However, our heated indoor pool and exercise facility right on site give those looking to keep up with their fitness regimen reason to stay close by. No matter what you have planned for the day, enjoy a free hot breakfast each morning. A buffet of hot eggs, breakfast meats, waffles, fresh fruits, pastries, cereal, yogurt and 100% Arabica coffee is just what everyone needs to get started on the right foot. Business travelers with the University of Massachusetts Dartmouth, The University of Massachusetts School of Law, Aerovox, Harvey Industries and other area businesses are close by. The Best Western Dartmouth Inn has everything you need to take care of business is right here, including a quick commute. Whatever brings you to town, count on our property and staff to make your stay the best it can be.

Best Western

Hotel Dartmouth-New Bedford

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 358 guest reviews
NOTE ISSUED
Excellent
105
Very Good
120
Average
69
Poor
31
Terrible
33
REFER TO NOTICE
Business Business
36
Couples Couples
98
Family Family
150
Friends getaway Friends getaway
22
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"We loved our week here! "

5
tracyc270, Port Charlotte, Florida 17/07/2019

I will try to keep this short, but what an amazing staff! Brian, Xiomara, and Cita absolutely love their jobs, and it shows! Wonder people that ended up feeling like friends, and I miss them all! Ok, our room was huge! We had a king bed, but could have fit two in there! Coffee maker, fridge and microwave in room. Good WiFi. Free breakfast. Coffee 24/7 in lobby. Beautiful inside pool. It was a little chilly, but the kids didn't seem to mind. We stayed here for a week. We will be back. We will recommend to friends and family.

"Brian makes up for what is lacking"

3
Pathfinder721936, Atlanta, Georgia 14/07/2019

Brian was a welcoming host and goes the extra mile to make your stay a positive experience. The hotel facilities are in need of a sprucing up but Brian was helpful in recommending restaurants, providing complimentary laundry detergent and finding a Greek yogurt for breakfast when it appeared they had all been eaten.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
iT WAS A PLEASURE MEETING YOU AND YOUR HUSBAND. NO NEED TO THANK i AM HAPPY I COULD HELP. MY GUEST MEAN THE WORLD TO ME. Ever since i started in this business 19 years ago guest satisfaction has been on the forefront. Please come again I will make sure chobani is always available.

"No Title"

4
User 08/07/2019

Anytime I went to the front desk the staff was friendly and helpful. If I asked housekeeping for anything they always returned in a timely fashion with what you asked for. Chantalle who worked in the breakfast area kept the tables clean and the food replenished. She worked very hard to accommodate anyone who asked her a question. Even though there were directions for using the waffle maker not everyone understood the directions and when they were struggling to make a waffle she would just walk over and help them out. She always said good morning to you with a smile. The room was nice enough. The room was clean. The furniture should be updated though the upholstered chair was well-worn. Refrigerator was clean. I would stay there again

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
I am so happy for the kind words we strive to make an experience please join us in the progress as this hotel transforms. When you are a guest here you are family. I will pass on to the staff.

"just what you need"

5
User 02/07/2019

I like staying here. Clean, quiet, centrally located place near ocean and lots of food and shopping. Right on relatively busy highway but still quiet. There is a clean pool which I did not use this trip but have in the past.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
I need guests as nice as you. Thank you for taking the time to fill out this survey.

"So disappointed and frustrated"

1
Tracey M, Bluemont, Virginia 21/06/2019

A car hit us and totalled our car in Wellfleet, MA which meant we could not make our reservation at Dartmouth since we were dealing with insurance and trying to get things, including a rental car, figured out. It was a traumatic day to say the least. We ended up staying at a hotel in Wellfleet while we tried to get things in order and deal with our injuries. I called Expedia and they were empathetic with the situation....they called Best Western for us to get a refund, but Best Western refused to offer even a partial refund. I am so disappointed in their customer service and lack of empathy and understanding. We will not give Best Western any future business. I have worked in customer service for decades and there are always exceptions to policies....but obviously not for Best Western...even if injuries are involved. My recommendation is to stay in a hotel chain that actually cares about their customers, unlike Best Western, who cares only about making money at any cost. So sad...

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
I apologize for you accident and you were able to change the dates on the reservation so that you wouldn't loose out. It was prepaid through expedia.

"Makes you feel at home"

5
Brenda R, Springfield, Massachusetts 15/06/2019

The rooms are comfortable and a reasonable size. I had a fridge and microwave which I especially want if staying for a longer period of time. It was easy to find. The internet service was good. The breakfast and service was fantastic. Thank you!!

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
Brenda thank you so much will let the staff no it was pleasure meeting you.

"NOT GOING BACK EVER AGAIN"

1
User 01/06/2019

worst hotel stay ever, and i have been to many different hotel for hockey tournaments and nothing ever happened like this. A very nice lady at the front desk kicked out the people at the pool that were in there for almost 4 hours to let us in. The people she kicked out almost broke the doors then came in yelling claiming they were racist cause they kicked them out for us to go in. The cops were called. The manager also babied out and left the building and left a innocent woman at the front desk to deal with it. whole night was ruined, we asked for a refund and the manager was a complete jerk about it. Never ever go to this hotel. The "A/C" kept going up and down so it was hot and cold on and off throughout the night. The hallway smelt like weed and their was music blasting. After the people left the pool was not clear anymore and there was hair all in the pool.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
I am sorry that your stay didn't go as planned , I wish there was more i could do, the pool was opened to all guests. I tried to keep it open for you however that would not have mattered. Our apologies

"Welfare Hotel"

1
Paula F, Boston, Massachusetts 27/05/2019

Nothing worked not even phone. Loud parties until all hours of night. People living there and walking around no shoes and in pajamas. Whole place dirty and rundown. Smell of smoke everywhere. Wouldn't be surprised if drug deals happening

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Sorry your stay did not go as planned. We are always working on making your stay here a better experience. No one lives here.

"Basic older hotel, nice staff."

4
AmyM487, Bridgton, United States 26/05/2019

We stayed here this past weekend for a basketball tournament. The front desk staff was really friendly and helpful. The room was nice enough. I did notice the chair was stained on the seat cover, but other than that, the room was in good shape. The fridge/freezer and microwave in the room were clean and worked well. I did think it was odd that there were only 3 pillows on each bed. So if you share a bed, someone gets 2 and someone else gets 1. The pillows were not full sized either, and they were square, not rectangle. If I were to stay here again, I would bring my own pillow. The corridor floors were a bit creaky, which was not a problem, but an indication of the age of the property. We did enjoy breakfast both days. The ladies in the breakfast area worked super hard to keep everything replenished and clean. The hotel was pretty full this weekend and it was not an easy task to keep up with food for the guests. They have to prepare the food in a room the size of a closet though and I felt bad for them because if they had a more efficient area to prepare things, I think their job would be easier. The food was good though and we appreciated their efforts. My only complaint was that there was not really a place for groups to "hang out." The staff did allow us to use the breakfast area one evening but unfortunately there are guest rooms nearby and while there were only 7 adults in there and we were honestly just talking, but it was too loud and we had to disperse. We didn't mind because we didn't want to disturb any guests, but a lot of hotels do not have guest rooms near the breakfast or common area and groups can hang out a bit more. Overall, we had a good stay and would consider staying here again.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you for staying with us it was nice to meet you guys please come back on vacation sometimes.

"Exceptional Staff"

5
Trek24576341572, Falmouth, Massachusetts 07/05/2019

The staff at this location is exceptional from the manager to the cleaning people. They are always willing to go to the extra mile to make sure the stay goes well. I stay at a lot of hotels where I feel like fast food. I never feel that way at this location, it makes a difference

brian r, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you for the kind words please come back to visit again.

"Welcoming Staff and Great Location"

5
Randy L, Dubuque, Iowa 05/05/2019

After fighting the traffic through Boston and a cold rainy day, we were ready to get off the road. The choice of this hotel was a wise one from the beginning when the desk clerk welcomed us and arranged quickly for a room. The room gave us plenty of room with lots of outlets for charging equipment and a laundry room.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for your review please come back and visit in the future. I am glad it was suitable to your needs.

"Chantelle is awesome. She makes the bomb breakfast"

5
User 25/04/2019

After staying at several hotels in the area, we've come to find this one like a little family with the comforts of home. All the workers are kind and go out of their way to make every guest happy. Xiomara was awesome also and the manager Brian was a gentleman and even got our son whole milk at breakfast. Love these guys.

"Worse stay ever!!!"

1
User 20/04/2019

Let me just say, I've never written a review like this. I feel it is necessary unfortunately. My son and I stayed here while visiting family and visiting a college. We've stayed a few times but have seen the place decline in the last few years. We've had to move rooms 4 Times. The 1st, there was no heat in the room. The front desk lady didn't believe it so she came up and witnessed it. She then went back downstairs to get a key for another room and when she opened the door for the new room it smelled like marijuana. Enough so that they had an air filter in the room to clear it out. In fact, the halls often smell like marijuana. I have no problem with anyone smoking but I personally do not want to pay to stay in a place and smell it. The 3rd room the neighbors stayed up all night and banged on the wall. After taking all we could, we called them and they moved us to a room where the ceiling started leaking. Went to the front desk and the clerk called the manager and I heard him say “It can wait til the morning. Tell them to have a good night” I became so upset that I had to call the non emergency police number to help keep the peace. After hearing me yelling, many customers said to me that the place “is a dump” and “has gone down hill”. Needless to say I will be contacting the corporate office as soon as possible and will never ever again stay here. You definitely get what you pay for and my advice is to not take a chance on staying.

brian r, General Manager at Best Western Dartmouth Inn, responded to this review
I am sorry to hear that you stay did not meet your standards, we aim to make everyone feel a customer service experience. I did credit you back for your three day stat because at Best Western Dartmouth in your satisfaction is important to us. I am regrettably sorry you had this kind of experience and hope you will reconsider.

"Super Friendly Staff"

3
deavers, Dulles, Virginia 08/04/2019

Those on the staff at this hotel go out of their way to get to know their guests, and to make them just as welcome and comfortable as can be. At the time of check-in, at breakfast in the morning, and again with the offer of a glass of wine at the end of a long day, the staff is there with a smile and a kind word. The hotel itself does show signs of wear, but is clean and comfortable. One suggestion might be to ask for a room at the end of the hallway away from the main road - as the sound of the traffic can prove to be bothersome.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you and appreciate that your service was above and beyond as we are always making improvements please come again. The feedback is valuable and helps us move forward.

"Awesome food and great welcome on arriving "

5
maureenk847, Philadelphia, Pennsylvania 21/03/2019

Chantal is an awesome person who does the breakfast at the hotel and she made linguisa sausage and eggs and potatoes for breakfast. Omg she is awesome and of Portuguese American heritage! A wealth of information in this part of Massachusetts!

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you for the excellent review come back and visit anytime...

"Home away from home"

4
User 20/02/2019

I stay here every time I'm in Dartmouth to see my son at UMass Great staff, the manager is fantastic and the price is right. It's not the most updated hotel but it's clean and comfortable and the service is great. My son and I love it here. I'll be back for sure

BestWesternDart, Manager at Best Western Dartmouth Inn, responded to this review
Thank you again Rose it means so much to me and the staff that you fill this out and I promise I will be here for you in the future.

"Best Western Dartmouth Inn"

5
User 12/02/2019

Great place relaxin atmosphere with a great breakfast. Enjoyed the pool and other amenities. The housekeeping staff was very friendly. I have been here before in the past and I see the improvements thank you

"Hidden Gem in Dartmouth"

5
businesstraveler067, Cajica, Colombia 08/02/2019

Set on State Road next to historical motels, Best Western Dartmouth is the future of this area. I stayed for a 6 night business trip and will definitely make this hotel my choice for value hotel in the area. Excellent internet connection, Residence Inn worthy breakfast with scrambled eggs and meat every morning. Clean room with fridge and good cable tv. Nice shower pressure. The staff is great. Brian, the manager, works hard and runs a great business. The hotel is lucky to have him. Cask and Pig Kitchen and Alehouse across the street is very good. Great visit to New England. Pats!

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for the kind words. If your ever back in the area please make this your home away from home. It was a pleasure having you here and I will pass this on to the staff.

"trip to Mass."

4
User 27/11/2018

Hotel was very clean, profession employees, great breakfast. Our room was right in front of the elevator and at night many times when people got off it, they would stand and talk for a while, this is not a problem of the hotel but of inconsiderate guests.

"Smooth stay"

5
User 27/11/2018

Was super happy with the staff, Really made me feel at home. After a long day, it's nice to know I can come stay somewhere I know I'm welcomed and taken care of. So I thank you guys for making me feel like a part of the family.

"Was ok"

4
febarcelar, Vineyard Haven, Massachusetts 11/11/2018

The heat of our room was a little noisy, which made me have a bad sleep. Besides that, everything was good. The hotel has a good location, nice staff, room very well cleaned and a complete breakfast. I recommend.

Brian R, General Manager at Best Western Dartmouth Inn, responded to this review
I do apologize that the ptac was noisy will look into this thank you.

"Great Value"

4
B5604QLMike_S, Woodstock, New York 11/11/2018

I have been staying at this hotel for over 3 weeks, I find the staff to be very helpful and friendly, the hotel is very clean and even though it is an older property it's very comfortable. I find it to be a great value.

Brian R, Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for filling out the survey, please come again.

"Good Hotel at Competitive Price"

4
Tourist01801620681, Ipswich, Massachusetts 08/11/2018

I stay at this hotel sometimes to visit my son at Umass Dartmouth. Over the past year the customer service has really improved. The rooms are comfortable and the pool is nice. The free breakfast is excellent. It's about 20 to 30 dollars cheaper than the Marriott. I would recommend staying there.

"Another Best Western night"

4
Peter T, London, United Kingdom 13/10/2018

We spent half a night at Dartmouth's Best Western Hotel - half a night because we had to get up at some unearthly hour to get to check-in for our flight from Boston's Logan Airport. But it was very good, very clean and very comfortable with very polite and kindly staff. Bravo!

"Very pleasantly surprised"

5
Vicki B, Spring Hill Florida, United States 10/10/2018

Brian the GM and Cortney the front desk manager could not have been more friendly or helpful. Felt like family there. The hotel is pleasantly located in a nice neighborhood with plenty of restaurants nearby. The person in charge of the breakfast was not only friendly but efficient. Food was hot and plentiful. Would certainly stay there again if in the area.

"Disappointed"

3
KSOFCAL, Michigan 08/10/2018

On a trip that included stays in Boston, Cape Cod and Newport, Rhode Island, this hotel was disappointing on several levels. First of all, the roll-away bed that was supplied was not fit for even an animal to lay on, it was nothing but thin fabric and springs. Had to resort to putting another thin mattress on top with blankets to make it somewhat sleep-able. These need to be replaced. I would hate to see a child having to endure sleeping on one of these. The hotel is undergoing renovation and it needs it. The outside was dirty and not inviting. There isn't much around as far as a view -- Capri Motel next door and a Chinese Restaurant across the street. I do have to say that the staff was helpful and friendly. The room was not ready when we arrived around 3 pm. There was a great deal of confusion as to the room we were getting. The key didn't work to the first room, the maid tried a key to a second room (it was occupied) and finally we landed in the room we stayed in. We had booked to stay here 2 nights -- we cancelled the second night and went elsewhere. In a pinch it would be ok, but if you are looking for a nice hotel for the money, I would strongly suggest going elsewhere (at least until the renovation and upgrading is done). I do hope they are renovating the rooms and not just the lobby. Breakfast was ok. So overall, of but not great.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I apologize your stay did not go as planned we are currently working on renovations.and will address any issues that occurred.

"Great service mediocre quality"

3
User 02/10/2018

My room smelled a musty and the carpet was wet. They had a big old box fan on the floor and the heat was on in the room (but it was 70 degrees outside). The service was great, and the breakfast was amazing. There is no hot tub, just a pool, and it was filled with children yelling so we didn't get to use it. Overall it was not worth the price I had to pay for the night.

"Weekender to in laws"

4
afojc, Airville, Pennsylvania 22/09/2018

Room was clean the beds comfy and room well stocked. The hotel itself was go but could use some minor touch ups, such as the peeling wallpaper in the bathroom. Other than that it's a good place to lay your head for the night. Breakfast was good but the food could have been hotter as could the coffee.

"Dingy hotel, badly needs a renovation!"

1
CTgirl77, Westport, Connecticut 17/09/2018

I stayed at the Best Western with a wedding group, and I would not recommend it. There are a few positives: It is conveniently located and the staff is friendly. But the positives are far out-weighed by the negatives. This property looks tired from the outside and inside. Our room was dark, dank, and very stuffy. It smelled like mildew and cigarette smoke. The curtain was falling down, and there were stains on the bathroom tile. Our room was on the 1st floor and it was very noisy, being near the breakfast area and across from the pool. There were areas in the process of renovation (the fitness room, for one), so I hope that more will be done. Our room rate was reasonable, but given what we got, I wish we had spent a little more and stayed elsewhere.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I do apologize this building is undergoing a renovation.

"Unfortunate- looking for a place near family. "

1
User 04/09/2018

The breakfast area was littered with crumbs. The floor was dirty. Our room was not cleaned. There was a discussion about when we removed our “do not disturb” sign. Would not adjust room rate for no cleaning. Noisy, lots of families. Our air conditioner leaked. The carpet was soaking wet. The pool key card was broken and the handicapped lift into pool was not working. Trying a different hotel next visit.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Sorry your stay did not go as planned. We appreciate you staying with us.

"Great Stay at Best Western Dartmouth Inn with Wonderful Friendly Staff !!!!"

5
User 28/08/2018

My husband and I stayed at this hotel with another couple and we really enjoyed our stay. The staff is very friendly always tending to your needs whenever you need something. Brian is the most friendly person you can ever know - he is everywhere in the hotel and works extremely hard to make sure everyone is happy. Tawanna and Courtney were super employees as well always with a smile - The breakfast was very nice with friendly girls running it every morning - There is a lot to choose from and the coffee is really good. Rooms are a little dated but very clean - bathrooms look newly renovated .Wouldn't hesitate to return to this hotel. We had everything we needed - Thank you to the super employees running it !!!!!

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you for all the nice words will pass on to the staff. Brian L. Rizza General Manager Best Western Dartmouth Inn

"There are multiple reasons this hotel is being renovated"

2
Mike E, Oak Island, North Carolina 23/08/2018

We spent the night of August 21 2018 in this hotel. Check in was easy, but the room we got leaked rain water into the air conditioner and into the room. Upon inspection, there is black mold at the top of the wall and ceiling, and the wallpaper was falling off the wall. It was obvious that this situation had been going on for quite some time. I'm never going to sleep in any room with black mold, so I requested another room. We had to change floors, and the 2nd floor made creaking sounds and I could feel the plywood sagging in a few places. Room 217 did not have a fridge or microwave. And there was no toilet paper holder. The room beside us had 4 children that screamed throughout the night. Overall, not our best stay. Hopefully the remodel will address the leaks and floor issues. In the meantime, I suggest you look elsewhere.

BestWesternDart, Manager at Best Western Dartmouth Inn, responded to this review
I apologize your stay did not go as planned. We are fixing the isssues and this hotel will be updated.

"We will return!"

5
User 17/08/2018

The room was clean and comfortable except for some mold in the air conditioner vents but there was no bad odor. The walls are a bit thin as I heard the person snoring next door but other than that, our stay was excellent. Beds and pillows were very comfortable. Breakfast was plentiful and offered many choices. The girl serviceing the breakfast area was very nice and helpful to all guests. We were only a short ride into Newport so location was good. We will definitely return when in the area.

"Comfy beds, clean, breakfast too"

4
Lori W, Rising Sun, Maryland 10/08/2018

We had a room with two queen beds. Had difficulty with consistent WiFi. Restaurant and bar on site. Breakfast included...eggs, sausage, breads, cereal, fruit. Comfy clean rooms and beds. Good water pressure.

"Water problems"

1
Patty I, Milford, Connecticut 05/08/2018

Staff is friendly, breakfast offered good but the hotel has water problems! Our room smelled musty when first entering. After a day away, we came back to our rug saturated, window sill soaked and ceiling with large wet spot! Mold is probably growing in wall and under rug because this probably wasn't the first time. I heard other people complaining of same problem in their rooms.... People with respiratory problems would not do well staying here!

"Trying"

2
gourageous, Englewood, NJ 30/07/2018

The only reason I didn't give this place 1 star was because people seemed to try. But the place is dated and it shows. Frankly, I'm surprised that Best Western let's them get away with it. The best part was the convenience to the places we wanted to go. It's equidistant between Woods Hole and Newport. The noise from the highway was annoying and would be even if this were a 5-Star property. I wouldn't stay here again.

"Worst property in Best Western Portfolio"

1
OnTheMovex, Boston, Massachusetts 20/07/2018

I have stayed at multiple Best Western property in past and can say this is the worst managed property. Manager had excuse for all the problems me and my fellow visitors reported on our stay and he didn't resolve any to our satisfaction. - Elevator certificate was expired 4 months back - bathroom flush was not flushing properly - room was not cleaned when we checked in - bathroom door was not closing. - you can hear noise from next room. Quality of room was very bad - hotel staff not responsive.

"stay"

2
donalx, Mahopac, New York 09/07/2018

The staff is excellent - professional, friendly and very helpful. The rooms are dark and need to be cleaned much better. I was not comfortable due to this. Curtains are heavy and rugs need to be washed!!

"Very unclean and run down"

1
Nicola M, Copenhagen 03/07/2018

Friendly staff, but the quality of the hotel is very bad. It is old and not modern in any way. Bathrooms especially need a renovation. The rooms are not cleaned properly at all and it was dirty at check in. No soap or shampoo or anything available. The carpet was very dirty and needed a vacuum. Lots of black hair on the bathroom floor and in the sink. The staff tried to help but no good....

"Stay saved by GREAT customer service!"

4
RoadTripMamma, Greenfield, MA 27/06/2018

Son and I spent night here before he began orientation at UMass Dartmouth. Some lousy plumbing issues in the early morning became a real problem and when they weren't fixed by the time I returned in the afternoon, and the hotel was booked solid, so I packed up to leave. At this point, the Gen'l Manager came up with a great solution and my second night was great. Quiet room on the 3rd floor. Hotel is close to UMass Dartmouth as well as easy access to food, shopping and tourist destinations. Thanks to Britnee and Brian (Hope I got that right) for their excellent service and care. Britnee provided some great options for eating out - keeping the rest of the list for next time. UMass Dartmouth discount.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so it was a pleasure helping I am glad i was able to help. Have a great summer look forward to greeting you again. Brian Britnee

"Very hospitable "

5
billgerling3, Marathon, Florida 01/06/2018

The Best Western in North Dartmouth has been redone to a nice standard but what really stands out are the employees. One particular employee “Courtney” is a shinning star. His helpfulness and politeness are far above the norm. Made our stay very pleasant.

"Excellent staff attitude can't overcome age, condition of property and understaffing"

2
Matthew F, Placitas, New Mexico 29/05/2018

The folks here are very nice - but, there isn't enough of them. Rooms aren't cleaned well, daily room cleaning not provided, busy breakfast area (good) maintained by one person (who's good). Rooms are dated, a bit dinged up, and need are bare (need more furniture).

"trip back to my hometown"

5
Frank K, Chicopee, Massachusetts 22/05/2018

i usually stay at this property,when i come back to visit my relatives back home.I find this location to be close to the highway and it is usually pretty clean and the people working there have been pretty nice also.

"Wonderful"

5
User 14/05/2018

Great hotel, best in North Dartmouth! Staff is wonderful :) would definitely recommend. Our entire family stayed here for our daughters college graduation. We had no problems, beds were good. Location is great!

"Wedding "

5
toddneuman, Waterbury, Connecticut 29/04/2018

We had a enjoyable stay. Upon checking in we were greeted by Tawanna she made us feel very welcome. The breakfast staff Jatniel,Heather did a great job. The breakfast was excellent, hot food.I would like the people I mention to be recognized for great service, through out are stay. Tawanna, Jatniel,Heather, Matthew Byrd ,Courtney Dixon Mckain, Jerry .We would stay here again, recommend this hotel .

"Ok overall"

3
TeniWalls, Cleveland, Ohio 27/04/2018

Stayed here for three nights on business. Would not have been my choice accommodations but options were limited and I thought I might give it a shot from pics and descriptions. The first thing I noticed is that the pool wasn't working and that wasn't listed anywhere on the site when booking. When I got in my room was surprised to see there was no phone as I needed to contact the front desk because my tv remote was not working. I called from my cellphone and the front desk was very attentive to my issue. Remote was replaced but I still didn't have a working tv but was too exhausted to contact the front desk again. The next morning I informed the front desk of the issue at around 7:30am and was told it would be taken care of, however when I returned 12 hours later still had issues. They eventually just replaced the entire tv and remote to fix the problem. Iron in room also didn't work. Overall ok stay but wouldn't stay here again as there were a few other small issues. Breakfast room staff as well as the front desk staff were all very nice and addressed any issues promptly I think the property itself needs an overhaul.

"Friendly caring staff"

4
User 10/02/2018

If you're looking for a good deal with friendly staff, this is it, my son goes to UMass and so it's really convenient plus we're treated like family by the staff, good working WiFi, breakfast was ok not a big choice but for the price it's well worth it.

"Last minute trip"

5
TravelerMA82, Milford, Massachusetts 10/02/2018

Booked this hotel last minute.. the price was right and location was even better. Priscilla Harris makes this hotel a 5 star hotel with her extraordinary service! Breakfast was great and the bed was comfortable. I'll be back!

"Disappointing stay"

2
Dan M, Pocono Mountains Region, Pennsylvania 23/01/2018

This was our first stay at this hotel and may very well be our last! Upon checking in and being given our room keys, we were unable to actually get into our room as the keys didn't work. We were then moved to a different room. When we opened the door, the room temperature was very hot. The thermostat didn't work correctly, so I turned off the heating system and opened the window for ventilation and to cool off the room. When we returned to the room the next day after being out all day, the room keys wouldn't work. We got the keys re-programmed and discovered our room hadn't been serviced that day. Wired Internet service was good; wireless much less so. Breakfast was satisfactory both mornings we were there. Front desk staff was very professional, friendly, and accommodating of our problems. Overall facility cleanliness left much to be desired. The pool was closed for maintenance. One of the stairways was closed due to structural concerns, a serious safety issue.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Dear Dan M, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact the hotel directly. Sincerely, Priscilla Harris General Manager Best Western Dartmouth Inn

"NICE AND FRIENDLY HOTEL."

5
User 21/12/2017

I had a party of 40 guest.I must say that we were all very satisfied. The staff was professional and friendly. The service and the rooms were nice and clean.When we needed more towels, they were given to us immediately. My guest and myself really enjoyed the pool.

"Very Disappointed!"

3
Wendy G, Plum Branch, South Carolina 03/12/2017

This property was highly recommended for our group, but was a serious disappointment. Our group arrived late on Friday, and immediately encountered problems with rooms, keys, heating, etc. Problems with keys continued into Sunday morning. Housekeeping was not efficient, and at least 2 rooms were without washcloths. My room was nearly midnight getting washcloths and one of the other rooms didn't get them until the next morning after 2 phone calls. The beds were not comfortable and there didn't seem to be a pillow on the bed that was comfortable either. The bathroom was cold and there was no warm it up. There was no ventilation either. As for the room heat, it was very noisy. The positive was the breakfast buffet, which great. The waffle iron was definitely a plus, Children running around over head after 10 pm was uncalled for, although I do understand them having extra energy,but having quiet time would be great. Over all, I would not recommend staying here unless improvements are made. The only modernization noted was the shower stall and bathroom counter. While I have stayed in worse, this property was not what I am accustomed to with Best Western.

"Don't stay here"

1
Benny207, Los Angeles, California 20/11/2017

The rooms at this hotel have no insulation, so you hear every word the people in the next room or the hall are saying. It was like there was no wall at all! The continental breakfast was very skimpy, the room wasn't clean. Not at all up to the standards of other Best Westerns. There are other motels in the Dartmouth/Westport that would be much better.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Dear Benny207, Thank you for taking the time to voice your experience of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 508-717-0424. Sincerely, Priscilla Harris General Manager Best Western Dartmouth Inn

"Easy to find and helpful staff"

4
Elizabeth L, Hardwick, VT, United States 19/11/2017

The hotel was in a good location near UMASS Dartmouth for the event we were attending. Staff were cheerful and helpful. The only draw back was that the pool was not in service at the time we were there. Parking was convenient and safe.

"Dartmouth down east"

4
michaelbS6201QK, Bellingham, Washington 18/11/2017

Not bad for the area reasonable priced good service good breakfast helpful people hard to get out of if going west but all in all one of the better nites i have spent in the area in the last few years

"Great Location for UMASS Dartmouth"

5
NH_Mom_4, Southern NH 06/11/2017

Hotel was clean and staff were very courteous and helpful, especially in arranging an earlier start to breakfast for those of us who had to get out early the next day. Breakfast area was clean and well kept with plenty of offerings, including hot items.

"Great place to stay!"

5
User 19/10/2017

They have some of the most comfortable beds we have ever stayed on! I know that comfort is subjective to everyone, but most hotel beds are really hard and cause issues with my back, this one did not. The staff was very friendly and the breakfast very good. I would recommend this Inn to any one.

"Good place to stay"

4
judys12016, Butler, Pennsylvania 16/10/2017

We were surprised when our room included a sitting area, which gave us room to spread out. The beds were comfortable. Our only complaint is the low lighting (there were no light fixtures near the couch for reading) and the bulb wattage was a little lower than needed (seems to be a theme in motels). Overall, we would recommend Best Western Dartmouth Inn.

"Zippedy Do Da, This Hotel Made Us Feel Happy"

5
AzorObed, Hanover, Pennsylvania 14/10/2017

Zippedy Do Da, the North Dartmouth, Massachusetts Best Western Inn made us feel happy and right at home during our recent stay. Everything about our stay was very satisfying and we left with a good feeling about our stay.

"Overnight"

4
User 10/10/2017

This hotel was conveniently located the decor was a little outdated and the rooms pretty dark, however they were clean and the beds were comfortable the staff was friendly and accommodating and the breakfast was pretty good

"do not recommend"

2
Pat M, Lanesboro, Massachusetts 08/10/2017

Alarms going off...faulty wiring...scary. To stop the alarm, carbon monoxide, you had to turn on the light on the bed stand. Ac unite did not work properly, and no water pressure. Noise from the room upstairs...someone walking back and forth half the nite, pounding their feet as they walked.

"Ok"

3
Leslieonthego, Atlanta, Ga. 04/10/2017

A clean and friendly hotel. The rooms were clean and beds comfortable. Unfortunately our room's a/c was not working properly and there was no hot water in the am for a decent shower. But the staff were extremely helpful and the continental breakfast was great.

"Pretty Decent"

3
User 11/09/2017

Front desk people were very helpful and friendly. Cleaning staff did great job.Breakfast attendants were terrific and social. Room was well maintained although the walls are a bit thin and you can hear noise coming from rooms next door and from hallway. Didn't care for pillows but bed was decent. Overall it was worth the money and had a good stay and was centrally located for what I had to accomplish. Would stay again.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry to hear that you were not completely satisfied with your stay. We appreciate all types of feedback and will try to correct the issues that you mentioned. Hopefully you will give us another try when you are in the area.

"We will return."

4
Potsdam_Sr, Potsdam 11/09/2017

The location is on a busy road but don't let that dissuade you. The staff has been well-trained and they are among the friendliest we have known. The rooms are very clean, smell good, and have all the basics. We left our w.c. night light by mistake, but wish ALL BW's would have these. We hope to return some day.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for the wonderful review of our property. We hope to see you again when you are in the area

"They dont know what they and now keep trying to charge my cc for various amounts."

1
Ntuf8, Meriden, Connecticut 06/09/2017

Horrible service. Ran out of parking. Paper thin walls. Staff continues to keep trying to use my credit card and recharge me. I am not happy at and their professionalism was very disgusting. I will never use them again.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry to hear that you did not enjoy your stay with us. Please let me know if there are any additional charges to your credit card. I did look into it and only see the amount of your stay. We hope that if you are back in the area again you will give us another try.

"Springfield, MA, Review"

4
Jacqueline S, Cortland, United States 06/09/2017

Very friendly and helpful staff. The desk clerk helped us with choices on where to eat dinner. Very nice breakfast with hot items. One day they had sausage. The next day they had bacon. Eggs and hash browns were available each day. Clean rooms. The hotel was close to the Lizzie Borden house and close to Fall River. Very enjoyable stay.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Jacqueline, Thank you so much for your wonderful review of our property. We hope to see you again when you are in the area

"Great location near UMass Dartmouth"

4
Gloria U, Holyoke, United States 05/09/2017

This hotel is located about four minutes from UMass Dartmouth and just a couple of minutes from a variety of places to eat and shop. The free breakfast is good and the offerings include everything from fresh fruit and yogurt to eggs, sausage patties, and make-your-own Belgian waffles. The juices are a bit watered down from the machine, but there is always water, milk, and coffee options. I will surely be going to stay there many more times over the course of the next couple of years.

"Great stay, and awesome staff"

5
Andy P, Valdosta, Georgia 01/09/2017

Enjoyed my stay, my room was extremely clean and roomy, great bed and bathroom . Next , hats off to the staff from the front desk to the folks making sure at breakfast everything was full and fresh. I enjoyed my banter with the ladies at the desk, it was my Georgia accent i'm sure, but they were very sweet, Only thing I would change, or improve on, is the signage,. Let people know your there because your great, Thank You so much for a wonderful stay.

"Handy location, helpful staff"

5
jannwillie, Warminster, Pennsylvania 27/08/2017

Passing through on the way to Cape Cod - great location, friendly helpful staff, clean and comfortable room. Good breakfast provided, close to several good dinner options and gas stations. Only thing - signage could have been a little better.

"Huge room with a King size bed, very impressive"

4
User 19/08/2017

Very comfortable bed and the room could fit a family, there is only one indoor swimming pool and gym, the dining area is kind of small, parking lot got crowded at night I will come back again mostly because of the location it's in the middle of downtown Boston and Martha's vineyard.

"Super Friendly Staff"

4
reneej508, Alvarado, United States 09/08/2017

The hotel was about average, however, it was very clean. The staff there go out of their way to help you. They are knowledgable of the area and give you great recommendations of things to see and do. Every time i had a question they were quick to assist.

"Don't stay here!"

1
jennifermO449QF, Saratoga Springs, United States 04/08/2017

I had a horrible experience at this Best Western! The room smelled, there was hair all over the bathroom floor, the sheets were dirty, the comforter was paper thin, there was no hot water, the walls were paper thin, the Wi-Fi didn't work and the breakfast was horrible!

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Jenniferm I am so sorry that you did not enjoy your stay with us. We are never happy when our guests have an unhappy stay. Please reach out to me personaly if you are in the area again. Carolyn Vickery General Manager

"Great Customer service"

5
Sammy L, Hilton Head, South Carolina 03/08/2017

We stayed at BW Dartmouth Inn July 14-July16. The hotel itself was clean,neat and welcoming. The front desk employees were always helpful. The breakfast staff Dylan and Rose were outstanding. They were always busy making sure everything was always full, coming up and asking if there was anything I needed. Speaking to them you could tell that both employees took quality service extremely seriously. They were always pleasant and enjoyed what they were doing. I would highly recommend this hotel.

"Good solid hotel stay"

4
Pat G, Bethesda, Maryland, United States 02/08/2017

This is a very good hotel to stay in before entering a Cape Cod. Excellent food choices close by. Good beds and nice staff.nothing fancy but a nice stay. Good internet speed. Good shower water pressure. Solid place to stay!

"A great night stay"

5
User 02/08/2017

Excellent service and staff. Room was clean and well stocked with towels and toiletries. Bed was reasonably comfortable, firm and not sagging. Sheets were good and pillows we're comfortable and plentiful.for our king sized bed. The room had it's own in wall heat/AC unit that was quiet on low speed fan (my Geek moment was using the sound meter app to measure it at 28 decibels). The staff (Christy at check-in and Jamal at checkout) were super friendly and helpful for local information. The young lady running breakfast was really efficient and very busy keeping up with setting an excellent breakfast and keeping everything clean and cleared. It was an excellent stay at this Best Western. I'll note that the pool looked inviting and the recent renovation really show nicely in the rooms and the rest of the facility. Excellent value at this level of hotel.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for your review of our property. I am so glad you enjoyed your stay and we hope to see you again when you are in the area.

"Ho-hum overnight stay"

3
Serendipity83, Frederick, MD 28/07/2017

Dated looking motel. Staff semi-unprofessional. Placed us in an occupied room. Hallways smelled bad. Extremely noisy. Sounded like our neighbors were inside of our room; paper thin walls. Slept poorly due to noise. Breakfast unimpressive. Just not up to par for a BW.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry to hear you were not happy with your stay. I would like to talk to you if you have the opportunity to give me a call at the hotel. Hopefully you will give us another try when you are in the area again. 508-717-0424

"great stay"

5
I4160XLlouisd, United States 26/07/2017

I had the best stay. Great customer service clean hotel.Staff at this hotel is the best from front desk to housekeeping and dinning. I would recommend this hotel to others. Thanks to all staff at the Best Western Dartmouth Mass

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for taking the time to review our property. I am sop glad you enjoyed your stay and we hope to see you again when you are in the area.

"visiting relatives"

5
Frank K, Chicopee, Massachusetts 26/07/2017

i always stay here when visiting this area.I have been staying here ever since i moved out of that area 14 years ago.The staff and management are always pleasant and helpful.Convenient location on and off both nearby highways.

"Not what I expect from a Best Western"

2
19087lisa, Wayne, Pennsylvania 24/07/2017

The hotel is next to a run down motel in, what appears to be, the outskirts of town. It looked worn/old on the inside. Our room was typical but, was not properly stocked. We were missing bath towels, tissues, and cups. The front desk did replace them for us, but it was inconvenient. The elevator had an issue and sounded like it was going to break. The breakfast room was very small and crowded. My room was next to the fire exit stairwell, which I had to hear slam shut all night. It is alongside a road with no sidewalks, so no place to take a walk. I would not return.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry you did not enjoy your stay with us. We try to go above and beyond to make sure all our guests have an enjoyable stay.

"Convenient Location"

5
Grace M, Ottsville, United States 24/07/2017

A long weekend to the Cape Cod area for relaxing. This hotel provide a perfect location without over crowding. Easy to get to New Bedford, MA, Martha's Vineyard and Newport, RI, the areas we wanted to explore. The Hotel staff are friendly, helpful and kind. The hotel is clean and comfortable.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for your wonderful review of our property. Hopefully we will see you again when you are in the area.

"Could have been a 4"

3
SirVayR, Schenectady, New York 20/07/2017

except when I checked into my room, there was only 2 hand towels...that's it. No bath towels, no wash cloths. Totally unacceptable. Other than that most things were pretty good. Room was quiet, A/C worked as it should, room was dark for sleeping, bed comfortable enough. TV didn't work all that well (noisy screen, probably satellite service), parking is a little cramped. Breakfast was typical hotel free breakfast fare, but attendant was extremely pleasant. Beyond that some inconsiderate guests, but that doesn't factor into this rating.

"Needs updated and improved"

2
John L, Columbus, Ohio 18/07/2017

Stay here 2 nights. The staff was very friendly and helpful. The breakfast was great as well with a nice selection of food. All that was good but that is where it ends. The room air conditioners didn't dehumidify the rooms so everything felt damp bedding and all. The place needs a good cleaning. The walls were so thin we could hear the couple next door and they weren't just talking at 2:00am. You could hear their TV as well plainly through the walls. We got no sleep, left extra early to get out of there. Also the printer in the business center doesn't work. Thankfully the employee printed boarding passes for me. I used Best Western points and glad I didn't spend money on this place. Would recommend you check out other places in the area before ever considering this Best Western. It was unlike any other Best Western we have ever stayed at and we have stayed in many of them. Very sup par compared to other Best Westerns.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
John L, I am so sorry you did not enjoy your entire stay with us. The issues that you have addressed and have been rectified. I am very hapy to hear that the staff was friendly and helpful. We strive for everyone to have the best experience possible. Hopefully you will give us another try if you are back in the area. Please feel free to call me directly at the hotel. Sincerely, Carolyn Vickery

"Good Experience"

4
pubmgr, Acton, MA 11/07/2017

We enjoyed our stay. Nothing fancy, but solid. Comfortable, clean, and in good shape. I'd be happy to come back again! Breakfast was fine. Again, nothing fancy, but well done. The pool looked inviting but we hadn't planned on it.

"Quick overnight stay"

5
Peter A, Closter, United States 27/06/2017

Check in was a breeze. Desk clerk very pleasant. Offered us coffee and cookies at 10 pm. Room was very clean and quiet enough. Second time I stayed here. Great choice if you need a place to stay for a night or two.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you for taking the time to review our hotel. I am so glad you enjoyed your stay. We all hope to see you agin real soon.

"Best western darmourth"

5
Kevin A, Ronkonkoma, New York 27/06/2017

Overall a good experience. Just had problems using the wifi. I double verified the user and password and still no luck for my wife and I. We just gave up and used our regular data. Breakfast was good and location is close to Wal-Mart or target

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry you had issues with our wifi. It looks like except for that the rest of your stay was good. Hope to see you when you are in the area again.

"Pleasant surprise"

4
Frankie B, Dallas, Georgia 18/06/2017

We had the two bedroom suite. King bed in one room, queen bed in second room, full kitchen, sleeper sofa in living room. One bathroom. The space allowed us to spread out. Nice inside pool. Breakfast had sausage, eggs, potatoes, pastries, bagels, cereal, boiled eggs and yougart. Laundry has one washer and dryer. It is an older hole so is a little noisy but clean. Wifi worked great. We would stay here again.5f

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so glad you enjoyed your stay with us. Hopefully we will see you agin when you are in the area.

"Yearly golf break with friends"

5
Paparosa, Cardiff, United Kingdom 17/06/2017

This is our first time here for our golfing break. We had seen and read reviews for the hotel by we were still surprised by the quality of the hotel staff and golf course! From arrival at check in to departure 3 days later we were really well looked after by very well presented and spoken staff. Hotel is nice and clean with comfortable rooms, excellent restaurant, quality golf course and spa. We will definitely visit again. Many thanks!

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Thank you so much for the wonderful review of our property. We are all very happy that you enjoyed your time in the area. We all look forward to your return. Carolyn Vickery

"Best Western Dartmouth Inn"

4
User 03/06/2017

Our stay was pleasant and comfortable. The hotel was very clean, and the staff was caring and welcoming, inquiring about about our needs and comfort. The service received was worthy of the cost as a very delicious and well presented breakfast was provided as a part of the package.

"Good little hotel"

4
User 01/06/2017

This place is not in the best area and could use a makeover on the outside, but inside the lobby and rooms are very nicely done and comfortable. The staff is amazingly friendly and helpful and go out of their way to assist. This is a good place to stay if you are visiting New Bedford, Dartmouth or surrounding towns. Also close to Horseneck Beach, etc.

"Best time in Best Western"

5
User 26/05/2017

High quality services provided by the employees Chayeene Debbie, Dylan, Hope et Joe! If ever this team will take care of you during your stay at this hotel you can be sure that you'll enjoy your stay!

"Great Hotel"

5
User 23/05/2017

Great hotel for the price. There are a lot of dumps in the area and this is not one of them. We have stayed here a few times as we have family in the area. It is a great location on route 6 and close to 195.

"Poor review"

1
D2749QKstephenr, Ashburnham, Massachusetts 14/05/2017

The staff here were friendly and helpful at check in. The building should probably be demolished. The floors were all warped. Our room door (only one of the keys would work) was tough to open because of the bulging floor. The bed was extremely lumpy and bowed in the middle. The pillows were wonderful.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I am so sorry to here you did not enjoy your stay with us. We appreciate the feedback as we are always looking to improve and make changes. If you are in the area again please contact me directly so I can make sure your next visit is up to your expectations Carolyn Vickery General Manager

"Lovely stay"

5
janelP2743WL, Dartmouth, Massachusetts 03/05/2017

I stay here allot and the staff are wonderful friendly. Carolyn always greets me with a big smile and a nice to see you again...it's clean, the rooms are comfortable and it's nice to get a cup of tea that they provide, just lovely staying here

"Needs a little fixing"

3
Paul81002, Worcester 01/05/2017

I got a great rate of $40 at the hotel because of a group, but $40 is probably the most I would've paid. I stayed on the 3rd floor in a double bed room. The room was alright, no closet and very loud toilet when you flush it. Going on the 3rd floor also meant that I had to take the elevator. The inspection certificate expired in march or April of LAST YEAR! The elevator was horrible and no doubt would probably fail it's next inspection (if the hotel ever calls the company to inspect it). Where everything was at the hotel was a little weird too, everything was on the first floor for amenities except the conference room and business center which were on opposite sides of the second floor, and the second floor has little support on it. If one person jumped on the second floor, they would probably fall. The hotel definitely needs some renovations. Also, the pool was closed when I went so I can't say anything about it.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Paul81002, I am so sorry that you did not enjoy your stay with us. I just wanted to update you on our elevator. The inspection was done on April 6th 2017. We passed with no issues and are just waiting for the inspection certificate from the Commonwealth of Mass. Hopefully you will give us another try when you are in the area and our pool is open. Its unfortunate that there is a never a good time to update the pool.

"Excellent experience!"

5
Patricia G, Smithboro, New York 25/03/2017

We stayed at this hotel twice in the past month. Staff was exceptional, and the pool is sparkling clean. The beds were a little hard, but everything else was really great. We especially enjoyed the breakfast, which was complementary and had a wide variety of choices. Dylan, the chef, was young and enthusiastic. He took great care of us, and was so friendly and people oriented. I work with teens and young adults, and rarely have seen someone with this level of work ethic and professionalism at his age. We thoroughly enjoyed our trip and look forward to going back again. This hotel is very close to UMass Dartmouth, and we are so happy to have found a home away from home while our daughter attends college there.

"Elevator safety expired a year ago"

4
User 01/03/2017

Stayed here 2 times. One for a week. Staff was nice. Waited forever to get my room. Booked online and there systems were down. That should have popped up when booking the room. I was upset that's not my problem. They should have roomed me right away and delt with that issue and let me know once they figured it all out. I don't feel like I should have sat there while they made phone calls. There evelator has been expired from a check since last year. Very unsafe. I told someone about it. I go back giving them another chance. Which I should have never done because the elevator was still not inspected and my room keys get all messed up. Had to go back and forth downstairs to 3 times. They fixed it but still didn't make things okay. They were friendly people. I will not go back there until I know that the elevator is updated. I am willing to give only one more chance for them and I hope they can prove me wrong next time.

BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
John, I am so sorry about your recent stay and the length of time it took for you to check in. Your other concern about the elevator. It was inspected and is due to expire at the end of the month. The company that services our elevator comes out every month to make sure it is okay and safe for everyone. I did call the Mass Department of Public Safety to check on all of this. From what I understand the certificate in the elevator was not replaced. I hope you will stop by again when you are in the area. Carolyn Vickery General Manager

"Awesome"

5
Mommy3b1g, Raleigh 20/01/2017

Was in town meeting my newly born granddaughter. The hotel was clean, the staff was pleasant and helpful. The morning breakfast was just what I needed to get my day started and spend more time with my new granddaughter.

"Nice hotel"

5
keithpU7077PA, 02539 16/01/2017

Woman at check named Hope was very nice made check in very easy she was also there for the check out process. Mattress was a bit stiff for my liking slept ok that's my only issue that night pool and pool area was great

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Thank you so much for your wonderful review. We hope to see you back if you return to the area again Thank You Carolyn Vickery General Manager

"Great service at check in and out"

4
Steven W, Southington, Connecticut 01/12/2016

Great stay, facility needs some upgrading (leaky roof in lobby). Overall recommend for a good night sleep. Staff very helpful and honest, rewards points is a benefit as well, sign up! Vending machines a bit overpriced so pick something up before stopping

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thanks you for a WONDERFUL review about your stay with us and mentioning how great the service is at Check in and Check out. My apologizes about the leak that happened to the lobby ceiling during the rain that we had during your stay. I am very happy to say that Joseph my maintenance person was able to fix that as soon as he came in to work. We all hope to see you again in the future and have a joyous Christmas! Thanks, Linda J. Avylla General Manager

"Wonderful Experience"

5
Y4977PZmarkc, Ocala, United States 27/11/2016

This hotel is a great place to stay. The staff is very helpful. They quickly attend to any problems. When our room heater stopped working we reported it to the front desk and the maintenance man was there in minutes, diagnosed the problem and had it fixed.

"Clean but LOUD!"

2
Stacy S, Pleasant Grove, United States 07/11/2016

If we hadn't prepaid for the nights we would have relocated. The front desk help is nice but not extremely helpful, we checked in having reserved a top floor room and received a 1st floor, when we asked to get the room we reserved we were told that they didn't have the authority to change it. When I asked when the manager would be on duty, our room was quickly changed. Loud, the walls are paper thin and you can hear everything and I mean everything in the next three rooms around you. They also stack rooms, meaning there were two other patrons in the hotel two of the five nights we stayed and they put them next us on both sides, did i mention the walls are paper thin. Breakfast was okay. Pool and workout room were okay but not great, no Jacuzzi. Location easy to get to but hard to find entrance, where it is overgrown, and hard to see going 50 mph.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, My apologizes for your stay not being up to par while you stayed with us. I also am sorry about the room mix up and you not being moved right away. I will talk to ALL my front desk staff members because I am not sure who it was and I tried looking you up in my system to hopefully find you but was unable to with your 1st name / plus just the letter from your last name that is on the review. I am thinking maybe the reservation was under another name? I was going to try to reach out to you personally by calling you. We do try to separate the rooms when we are not busy unless another guest might of asked for a certain room when making their reservations but I also apologize about that and the noise. I hope if you are ever in the area again you will come and give us another chance to make it up to you. Have a great day and thank you for doing the review on your stay with us. Thanks, Linda J. Avylla General Manager

"visiting son at college"

4
Patricia P, Shelbyville, United States 27/10/2016

We stayed for the weekend as we were visiting our son for family weekend at Brown. We found the staff to be very friendly and the accommodations good. We did have some extremely noisy guests in the room next to us at 2am on our last night there. We brought this to the attention of the front desk and it was taken care of. Would stay there again

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, I am glad that you enjoyed your stay while you where visiting your son in college and that my staff was helpful and friendly. I do apologize again about the noise that you heard at that time frame and glad I was able to take care of it as soon as you brought it to my attention. We look forward to seeing you again in the future. Thanks, Linda J. Avylla General Manager

"We liked this Hotel very much."

4
Wernero, Zurich 26/10/2016

On our trip up to Maine we stayed one night at the BW Dartmouth Inn. No negative comments. Everything matched our expectations. Nice, quiet and spacious room. Good location. Friendly and competent service. Good breakfast. We definitely can recommend this hotel to other travellers and we would come back should we be in this area again.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for doing the review on your stay and all your kind words are greatly appreciated. I am glad that all your expectations were up to par and it's great to hear that all my staff was friendly. Glad to hear that you enjoyed breakfast and I hope you had a wonderful time in Maine. Hope to see you again! Thank,

"One night stopover"

3
beechy1969, Nottinghamshire, United Kingdom 26/10/2016

This was not my favourite hotel on our road trip round New England. It's in serious need of a refresh and update. There's also nowhere to get anything to eat or drink and we had to resort to a Walmart picnic for dinner. The bedroom walls are paper thin and I could hear the man in the next room talking on his phone, I actually heard his conversation. The room was a good size and the bed was clean.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thank you for doing the review on your stay and I apologize that it wasn't what you expected. We do have quite a few restaurants on State Road and around the mall area down the road. I am sorry that you were not aware of this and resorted to getting food at Walmart. We have a great book in the lobby with all this information and if you stay with us again please feel free to ask any of the staff members about places that are close by to eat at or for menus that we have for places that deliver right to your room. My apologizes again about the thin walls but I am glad that you found the room comfortable. I hope that you did enjoy your road trip and if your not done have fun the rest of your time on the road. Thanksw, Linda J. Avylla General Manger

"Better than I expected"

4
bubbia1, Gloucester, Massachusetts 25/10/2016

I stayed at this Best western for a wedding and have not been to one in years I was pleasantly surprised on the cleanness of the rooms and the friendly staff there was a free breakfast in the morning and check in and checkout was a breeze

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello , I am glad that you enjoyed your stay with us and thank you for doing the review. I am happy to hear your room was fine and that you liked our breakfast that was included. Plus that check in/ check out was a breeze! I am sure you must of had an awesome time at the wedding and we hope to see you again when you are in our area. Thanks,

"visiting my relatives"

5
Frank K, North Dartmouth, United States 24/10/2016

i often stay here at the Dartmouth,Ma Best Western and find the hotel as well as the employees to be very nice.I have been coming to this specific location for a number of years.The location is right on local highway Route 6 , and just minutes from Interstate 195.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, I am so happy to hear that your stay was enjoyable and we are glad that you still keep coming back to see us. We look forward to seeing you soon and have a safe trip on your way here. Have a great day. Thanks, Linda J. Avylla General Manager

"Stay Elsewhere"

1
NicoleDisAwesome, Phoenix, Arizona 21/10/2016

My family and I were staying here for a family wedding. A large block of rooms were booked for this. We called many times during the day to request an early check in, but were not able to secure this. No big deal, as regular check in would give us plenty of time to get ready. When we arrived to check in, we were told that no rooms were available. It was not until 4pm, (1 hour before we had to leave for the wedding) that we were able to get into our rooms. Chrissy at the front desk was extremely rude throughout the wait. The worst part of this stay was the fact that none of the staff would take ownership of the issue. Everyone continuously gave excuses as to why they couldn't help and why it was not their fault. Upon checkout, we were offered either Best Western Points for another stay, or an adjustment to be made the next day. After a week and a half of follow up, I had received no such adjustment, nor had I received a follow up call. It wasn't until I finally completed my Best Western survey that I finally received an email from the General Manager. Even she did not take ownership, or allow me to fully voice my frustrations. You may pay more to stay elsewhere, but if you need to be checked in before dinner, expect to be treated with respect, or want to be able to speak with a manager should a problem arise, Pay It!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi Nicole, My apologizes again for the issue upon check in and I did understand that it was unacceptable . As we spoke I explained to you that I was off for awhile due to my daughters wedding and that was why I did not get right back to you. I'm sorry you felt that I only got back to you because you did the survey but it only had to do with me being out. When I did talk to you I did take ownership of the issue and I also explained to you the reason why that we had a dryer break down and I had staff at the laundromat trying to catch up and get the rooms ready. I also stated I understood that was not anybody's fault but our own and we had to deal with it. We talk for quite some time and you explained to me how you are in customer service, gave me your opinions, also names of other people in your group with you which included your parents. I adjusted your bill and put points on your Best Western rewards number for you which you seemed to be fine with at the end of our conversation. I also discounted your parents room and the other family member that were with you. ( you gave me their names) I emailed your paperwork and the next morning called you back to double check that you received everything but left you a message and never heard back from you. Also after talking to my staff I found out we did have a room ready for you upon arrival but it was on 1st floor and you refused it ( i am sorry you did not want 1st floor) because you wanted a 3rd floor room which that room was not ready. That did take a little while to get done for you before we could accommodate your check in . Again my apologizes for the hotel being so behind with the rooms being ready at check in time. Please let me know if there is anything else I can do for you. Have a great day! Thanks, Linda J. Avylla General Manager

"Great staff, outdated facility"

2
Tom W, Cary, Illinois 18/10/2016

The staff is very accommodating, but the hotel is very outdated. It needs a complete re-do. Needs carpeting, bath re-do. Being outdated, I did not experience a sense of cleanliness. My room was rather dark, with inadequate lighting too. I could easily hear the TV in the adjoining room.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thank you for doing the survey and I am glad to hear that my staff was very accommodating to you during your stay. We have just put all new carpeting through out the whole hotel and we will be doing more work. My apologizes again the you didn't get that sense of cleanliness and the lightening wasn't bright enough for you in your room. Have a great day and I hope to see you again in the future if you are back in our area. Thanks, Linda J. Avylla General Manager

"Highly recommended"

4
sysar, deer park 17/10/2016

If you're looking for a 3 star motel this Best Western will not disappoint you. The room we stayed in was very clean and quiet. The bathroom had no mold or mildew anywhere in the tub or sink area. An overall great value.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks so much for giving us such a great review! My staff and I really appreciate your kind words . Hopefully you will come back to visit us again in the future. Thanks, Linda J. Avylla General Manager

"Cold and Rude Front Desk. Dated, dusty hotel"

1
User 15/10/2016

How would best western even call this hotel their own? Very rude front desk staff. Girl in her late 20's 30's was very rude, said she is the assistant manager? Was no help my room was dusty, and moldy and could tell that someone must have smoked in it before. I would never ever recommend this place to anyone. Wonder why it's called an Inn and not a hotel. I wish I could give it negative dots.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks for doing the review and I apologize that you did not enjoy your stay. I would also like to take the time to apologize for any rudeness that came from one of my staff members. I will look into this and take care of the issue so it will be corrected. Thanks, Linda J. Avylla General Manager

"Basic and clean - don't expect too much"

3
MindyG10543, Mamaroneck, New York 13/10/2016

Stayed here, last minute on a trip to Newport when we needed a reasonably priced accommodation for one night before our stay at rather pricey Newport hotel. There is a somewhat dreary feel to the lobby and hallways, dark and not particularly welcoming but nothing specifically wrong. King room was spacious and clean although equally dark. The bed was not comfortable - very hard, and the sheets were very low thread count and quite worn. Towels also low quality. Included breakfast in the morning was sad. The scrambled eggs were watery - likely reconstituted - and inedible. Even the no-name ketchup couldn't save them. Sausages were pale and extremely unappetizing. Best bet might be cereal which we tried - but was a little stale. We took coffee and left. I give it three stars instead of two because it was clean and that's most important but I wouldn't recommend it and wouldn't repeat.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello , Thanks for doing the survey on your stay with us. I apologize that you were not happy with the hotels appearance. I am glad that you thought your room was spacious and clean but do apologize again that the bed was not comfortable. Thanks, Linda J. Avylla General Mangfer

"Transit Hotel"

3
cheshiredolphin, cheshire 13/10/2016

The hotel is on a busy main road, ideal for one night stop over for truckers. Not well signed if travelling north. Avoid adjacent restaurant, the food sucks. If on vacation aim to book nearer the coast. North Dartmouth has little to recommend it

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, I am sorry that you didn't like the area in North Dartmouth or any of the numerous restaurants that are all on state road and through out the area of the hotel. I do hope some day you will come back and visit a lot of the historical places we have in the area which are very popular. Thanks, Linda J. Avylla General Manager

"visiting my brother"

5
Andrew R, Quebec City, Quebec, Canada 12/10/2016

A very nice and comfortable place, it is out of the town. This hotel is about 10 minutes from shopping malls and a good choice for places to eat. A nice pool and nice place for breakfast. One problem is when you travel back to the hotel at night, you must be carefull or we pass by.

"Bad experience, ruined wedding"

1
User 02/10/2016

I made a contact with this hotel for my daughter's wedding on Labor day and it was a disaster. The place is completely mismanaged. I had a wedding contract and booked two rooms for ourselves and got a confirmation. Two days before the wedding I called to change a reservation on one of the rooms and was told that I have no rooms and there is nothing they can do for me. One of the representatives said she just came back from a leave and does not know anything, another said looking into a computer" I don't know what is going on here. You need to call tomorrow and talk to a hotel manager". I did and I've never experienced such a rude hotel manager in my life and I travel a lot on business in US and abroad. She was disrespectful, rude, talked over me and later when my daughter called she would not let he put a word in. She did not know where the contract was in her computed and she was the one who handled the contact!!!!! I gave them all the business for that weekend - they were booked only for that one night of our wedding and I was the one who was insulted and disrespected and had to book the rooms in another hotel for a higher price. In addition our wedding guests told me that other rooms reservations were also messed up, one woman got three rooms under her and two other guests were left without a room. Upon check there was a lot of confusion with the names and confirmations. We called the headquarters and they said they will talk to us and see what they can do and guess what? After speaking with co-owner and his promise to call me back, no conversation happened. So, it is a Best Western policy I guess to hide from their customers and hope customers give up. I will contact headquarters again. I regret I gave this place my business.

"Comforatble, clean property"

3
Fred L, Waterville, Maine 02/10/2016

Usual Best Western property, but best choice of hotels/motels in the Dartmouth, MA, area. Staff is average as far as friendliness; rooms are very clean, appointments pretty good and beds exceptionally comfortable. No noise issue and there is a heated pool. Complimentary breakfast is available and food items are fairly good.

"Clean, Quiet Lodging"

4
610travelgal, Albuquerque, New Mexico 29/09/2016

This BW was on a bridal list for lodging and we were quite pleased. The front desk staff made helpful suggestions (Dickie's for clamcakes and nearby stores) and answered our many questions. Many thanks to Monika for always smiling. Cookies, coffee, and tea were always available. The hotel is not the newest which accounts for generous size rooms and only a refrigerator. To me, it looked at though it had gone through a remodel since carpet wasn't stained. The air conditioner was the quietest we've experienced. I do wish the window had a privacy sheer in addition to the curtains. We heard no road noise. Our party enjoyed the clean dining room and good food options which were constantly refilled. I enjoyed making a breakfast sandwich, my husband and friend dined on Belgian waffles, and there were numerous choices for all family members. A sign said gluten free options were available upon request. This location was perfect since we spent the majority of our time in the New Bedford area. I wouldn't hesitate to recommend this hotel.

"Not too bad"

3
MarknJulie51212, Connecticut 26/09/2016

We stayed at this hotel for 1 night to sleep between our trip from Newport, RI to Cape Cod. The hotel was in a good lovation with lots of stores and restaurants down the street. Parking lot was safe overnight. All the staff that we encountered were very friendly especially at the main desk. Check in and check out were quick and easy. The breakfast that was included was really good! They had a good variety of food like eggs, sausage, cereal, a waffle maker, fruit, juices, and muffins/bagels/Danish. The 24 hour cookies and coffee were good too. We did look at the pool and it looked nice but we didn't use it. The room itself was clean but kind of outdated. There was a funky smell in our room (not sure if it was cleaning products?) but we were too tired to complain about it. We didn't notice it after a while anyway. Bed was comfy, pillows could have been bigger and more firm. The walls were paper thin which was the biggest annoyance. We heard some of our neighbors doors opening and closing which I think is typical hotel noise anyway, but we got woken up at 630AM due to our neighbors conversation on the phone...we heard everyword loud and clear. Overall, the hotel was a fine stay for that one night.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thanks you for such a great review on your stay and I am so glad that you enjoyed your stay while you were with us. Also thanks for mentioning how good the staff was while you stayed with us and the great breakfast that we offer on a daily basis. We all hope to see you again some time in the future. Thanks, Linda J. Avylla General Manager

"Good location for what we needed"

5
Sonia B, Anaheim, California, United States 21/09/2016

This hotel has a good breakfast, silent place, big rooms and very good internet speed. It has a good location and it is very clean. The price is good for what you have. They have a inside pool and a fitness center which I didn't use because we didn't have time to.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I am happy to here that you enjoyed your stay with us and that you liked the location. We all hope to see you again in the future and then you might be able to get to try out our indoor pool and use the fitness center. Have a great day. Thanks, Linda J. Avylla General Manager

"Best Western Nightmare"

1
thomasdC1507BG, Spring Hill, Florida 20/09/2016

No hot water. No attempt to resolve problem. Terrible mattress. Room had terrible smell. Front desk was told about hot water problem at 9:00am and when we returned at 2:00pm, we were told she didn't have the time to look into it. Had to request aerosol spray to get odor out of room.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thank you for doing another review on the hotel besides just on the Best Western site. I apologize again that there was a mix up on the hot/cold water facet on how to turn it which I am thankful that you let us know that it for some reason on backwards. I was glad that my staff member did offer to change you to another room but after the water situation was figured out you decided to stay in the room that you were in. I do hope if you are ever back in the area again that you will give us another chance and come stay with us again. Thanks, Linda J. Avylla General Manager

"Good overnight choice on route to Hyannis"

5
Jennie26, North Carolina, USA 16/09/2016

Hotel met our needs well. Room was quiet, clean, spacious and the bed very comfortable. Check-in was smooth and desk staff friendly and very helpful. Breakfast was very adequate. I would stay there again

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Evening, I am glad that you enjoyed your stay with us before going to Hyannis and that you were comfortable. Thanks for stating such kind words about the hotel and my staff. We hope to see you again. Thanks, Linda J. Avylla General Manager

"exceeded expectations"

5
Frederick G, plymouth, United States 16/09/2016

great location for cycling event, clean and friendly would stay here again. Accommodated our very early departure for cycling event and had box lunch option if so desired. near restaurants for evening meal.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I am happy to hear that you enjoyed your stay with us while you were in the area plus that you felt it was a great location for cycling. Thank you for taking notice to the hotel being clean and expressing how my staff was friendly plus accomidating. We all hope to see you again in the future. Thanks, Linda J. Avylla General Manager

"great motel"

4
Beacon137, Paris, France 13/09/2016

People at the front desk were very helpful. Very easy checkin. The lobby had cookies fruit and donuts. There was also 24 hour brewed coffee and decaf 24 hours. The room was very large with a king bed and 2 armchairs, and a desk. Large clean bathroom also. The price was very good and the motel was full. Very good breakfast included with french toast, eggs, bagels, toast,, rolls and muffins.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for taking your time and doing the review on your stay at our hotel. It is greatly appreciated that you stated how much you enjoyed your stay with us and about every area of the hotel! I am glad that you got to enjoy our breakfast and the other food items we offer in the lobby along with the 24 hour coffee station. We all hope to see you again while you are in the area. Thanks, Linda J. Avylla General Manager

"A/C didnt work"

3
Chris T, Waterbury, Connecticut 12/09/2016

Hotel was nice, Front Desk employees were very helpful. Check-in was quick and the room was adequate. I stayed in room # 101 and after checking in and unpacking I noticed that it seemed a bit warm in the room. The digital readout said the room temp was 74. I adjusted the setting down to 68. I checked it after an hour and it was still 74. I made sure I set it to 68 again and the temp in the room never changed from 74. If I was staying more than 1 night I would have had to switch rooms. Other than this one issue everything else was fine.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Afternoon, Thanks for doing the review about your stay with us and I do apologize about the a/c unit not working properly. We would of gladly moved to to another room but I do know after you are all unpacked it is an inconvenience. I am happy that everything else was fine for you during your one night stay with us. We do hope that if you are in the area again you come back and give us another try. Thanks, Linda J. Avylla General Manager

"Awesome breakfast and customer service"

5
angeleyes27, Marlton, New Jersey 10/09/2016

This hotel serves a great breakfast with scrambled eggs, sausage, waffles, French toast, breads, fruit, cereal and yogurt. They also have grab bags for those who must check out early. They serve chocolate chip cookies in the evening. The rooms are clean. Customer service and staff here are efficient and respectful. They also have an indoor pool. Everything is clean and comfortable

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for writing a review about your recent stay with us. I am glad that you enjoyed our breakfast and all the options that we have. Also thanks for mentioning that we offer Grab and Go bags before our breakfast hours start for guests to take with them. Your kind words about the hotel and all the staff . We all hope to see you again in the future if you are back in the area. Thanks, Linda J. Avylla General Manager

"Difficult to sleep."

2
Mark G, Hartford, Connecticut 23/08/2016

The appearance of the hotel, the staff and the quality of the breakfast was very good. The bad, very uncomfortable mattress, no king pillows and the chair in the room and the breakfast area had no support and very uncomfortable.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks for staying with us and doing a review about your stay. I am glad to hear that all the staff was helpful and kind plus that you enjoyed our breakfast. I do apologize that the mattress was not comfortable and that we didn't have larger pillows. I am currently looking into ordering new pillows for the hotel. Hopefully we will see you again. Thanks, Linda J. Avylla General Manager

"visiting relatives"

5
Frank K, North Dartmouth, United States 23/08/2016

i stay here quite often ,this past year the upkeep and housekeeping has been hit and miss,but this last visit was very good.i try to overlook slight problems...Everything went well this trip.I will go back,and pretty soon too

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I am so happy to hear that you enjoyed your stay and will be coming back again soon for another visit. We look forward to seeing you again. Thanks, Linda J. Avylla General Manager

"Friendly, helpful hotel staff"

5
Elizabeth S, Lothian, Maryland 21/08/2016

We were pleasantly surprised with out stay at the Best Western Dartmouth. The hotel was clean and staff was very friendly. Breakfast was delicious and a wide range of food was available. Will definitely stay here again!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good morning, Thank you for doing the review about your stay with us. I am glad that you enjoyed our breakfast and our wide range of different foods that we offer. Thanks for the compliments about the staff and cleanliness of the hotel. We would love to see you again in the future and have a great day! Thanks, Linda J. Avylla General Manager

"Quick trip"

4
User 20/08/2016

You guys were great! We were there for a CrossFit comp. There was very little outside noise and sleep disturbance, it was great! The parking was accommodations were great as well not having to park a million miles away from our cars. Also, the front desk clerk gave us waters on the way out because she saw we were on our way to the comp. thank you for everything!!!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good morning, Thank you for a great review about your stay with us! I am very happy to hear that your stay was enjoyable and my staff took good care of your needs plus that you had a good night without any noise or sleep disturbance. We all hope to see you again in the future. Thanks, Linda J. Avylla General Manager

"A warm welcome, convenient and affordable"

5
ihbmal, Paris, France 17/08/2016

Our family of 5 stayed there one night on our way from NY to the North. The place is very conveniently located close to the Cape Cod bay where we went to watch whales. Monika and her team were extremely welcoming and eager to help in any way, which made our short stay very pleasant and relaxing. The rooms are large, well equipped and very clean. The indoor pool provided great relaxation after the drive and there's plenty of dining options around. Thumbs up for the warm welcome and dedication to making customers feel at home!

BestWesternDart, Front Office Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, What a wonderful review that you gave the hotel and I am so happy to hear that your stay was so enjoyable. What a great time you all must of had seeing the whales during your visit to the Cape! I am so glad to hear that Monika and the rest of my staff were all so helpful during your stay plus that you all got to relax to have fun in the pool. Thanks, Linda J. Avylla General Manager

"Goo Stop"

4
Jeff D, Hummelstown, Pennsylvania 16/08/2016

Stayed over for business. Place is clean and well maintained, not brand new but they do keep after it. Staff was helpful and room was well set up to work out of.Breakfast was well stock and a nice variaty of foods. Will say again when up in area.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Thank you for the great review and I am very glad that you enjoyed your stay. Thanks for taking notice that we all try to keep up with the hotel plus that my staff was helpful during your stay. I am happy you enjoyed breakfast and hope to see you again in the future. Thanks, Linda J. Avylla General Manager

"Clean, Comfortable, and Affordable"

4
Lynda D, Calais, United States 15/08/2016

We travel in our retirement and often stay at BW properties. For the area, BW Dartmouth Inn is a clean, comfortable, and affordable property for anyone visiting or doing business in the New Bedford/Mattapoisett/Dartmouth area. Our first room while clean and comfortable, had a television with snowy reception at best and a very slow drain in the shower. Because we were staying for several days, we accepted the management's offer to change our room. The remainder of the stay was most pleasant. The breakfast room was well kept. The pool was refreshing. The fitness area had enough equipment to keep my husband happy. The staff is attentive. Had we not experienced the problems on the first night, our rating would have been excellent rather than the very good.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi thank you for doing a review about your stay while you were with us. I do apologize that you needed to change rooms but I am very happy to hear the rest of your stay was enjoyable. We all hope to see you again in the future. Thanks, Linda J. Avylla General Manager

"over night stop"

4
688groovy, Brighton, United Kingdom 14/08/2016

a very friendly reception greeted us( which is something I look for in this country!) Room was clean and beds comfortable. Bathroom clean. The indoor pool was a bonus although my family said it was a little cold. having a refrigerator was a plus too so we could freeze some drinks for our long journey the next day ! Breakfast was excellent too. definitely would stay here again

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello I am very glad to hear that you enjoyed your stay with us plus was able to enjoy our indoor swimming pool. I was also very glad you took notice on how friendly my staff is and that the room was clean plus comfortable for you. Hope to see you again. Thanks, Linda J. Avylla General Manager

"Visiting Dartmouth Area"

4
Kathy01225, Cheshire 13/08/2016

The Best Western Dartmouth is where we most often stay while in the area. It's close to UMass-Dartmouth, where my son went to school, and easy on/off access to I - 195. They serve a hot breakfast and there's a nice selection for everyone.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi I am glad to hear that you stay with us while you come to see your son who is attending UMASS. We are all happy you had a great stay! Thanks, Linda J. Avylla General Manager

"Pleasant Surprise"

5
User 13/08/2016

So who stays in hotel in their hometown? Me! Plumbing Emergency to be exact, but the air conditioning was a plus since the heat index was over 100 degrees. But that's not why I'm writing this. I always wondered why the parking lot here was always packed, but now I know. This place is awesome, from check in, to comfy bed, nice toiletries, and a pretty darn good breakfast. Great reception on the television, and since we were NOT on vacation that was a plus for us. Plus, the room had both a refrigerator and a microwave. Absolutely would stay here again in a heartbeat.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, I am very happy that you stayed with us and had an enjoyable stay. I am sorry it was not under better circumstances and hope you got your plumbing issue taken care off. Thank you for all the kind words about the hotel and we all hope you come back for a visit even if it's just to relax and enjoy our indoor swimming pool. Thanks, Linda J. Avylla General Manager

"Did not meet my expectations"

3
Francois T, Blainville, Canada 13/08/2016

Hotel appearance was OK, rooms needed could of been cleaner ....staff was friendly...AC was loud and not much sound proof rooms! We had to change rooms because there was no power in our room only! Pool looked clean and well taken care of ...

"hotel served it purpose but poor customer follow up skills"

3
josebda, hamilton 11/08/2016

stayed for one night to visit family in the Fall River area before heading to Newport, room was clean, spacious breakfast fine, staff pleasant, no complaints until check out i had redeemed Amex rewards points to secure a $100 Best Western gift card to use towards the room cost with tax which totaled $140.73 i handed the card to the gal at the front desk she was clueless as how to apply the gift card gift card to the guest folio, assured me it would be applied and then checked me out, I receive my Amex bill and see i was charged the fill $140.73 to my card, and no $100 credit was applied, i emailed the hotel and the property manager Lind Avylla repied showing that the $100 was applied to the room folio leaving the $40.73 as correct charge. 3 months later my AMEX card still has not been credited the $100 credit due. after a repeated email to the hotel manager no reply, well for sure i will be looking at staying at the Residence Inn next time im in North Dartmouth

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, My apologizes that you feel I have not gotten back to you in a timely matter. The 1st time I sent an email stating I apologize for an mistake on our part and I would correct and adjust the travel card to your American Express card. When I looked into it the credit card it was taken off correctly and was all set. I did answer again on Friday to the other email and I called you but left a message when I couldn't get a hold of you plus I would try calling you again tomorrow when I was back in the office. Your credit card was only authorized for the amount that your stay would of been and it is a policy for all our guest. My apologies again for all the confusion but I just would like to take the time again to assure you that your credit card was only charge the difference from the $100.00 travel card which was $40.73. We all hope some time in the future you will think about coming back for a visit. Thanks, Linda J Avylla General Manager

"Good Stay!"

4
drummerhill, Windsor, Canada 30/07/2016

Stayed at the Best Western in North Dartmouth for 4 nights. The room was spacious and clean. The complementary breakfast was well maintained from 6:30 to 9:30. The walls are rather 'thin'.... as you can hear guests in adjoining rooms. The staff was friendly and helpful. Would stay again!

"Could use some improvements"

3
Faithful247, Saint John, Canada 23/07/2016

We were surprised that the bathroom had no exhaust fan for clearing up the moisture after showering. Also, there was very little water pressure when showering; made a simple task like rinsing your hair take twice as long. Would have liked to see healthier options with breakfast, like a fresh fruit salad or whole wheat/whole grain breads.

"Nice hotel for a good price"

4
David C, Ottawa, Canada 13/07/2016

We visited family in the area around the 4th of July and this hotel offered the best bang for the buck. It is very conveniently located and looks nice. The room was clean and the AC worked very well. The walls were a little thinner than I expected but didn't interfere with sleeping. The complimentary breakfast was good, the eggs weren't from powder and they have a waffle station with whip cream. The staff was very pleasant and call right after we left to tell us we forgot a USB charging cable in the room. I would recommend the hotel, we'll stay there again.

"Nice stay"

4
Robert M, Middletown 13/07/2016

Front desk staff very friendly and helpful. Rooms are of decent size with nice amenities. Communicate with cleaning staff for best service. Located off a busy highway, but not a problem. Good selection of eating sites not that far away. The breakfast time is a nice offering with a good selection.

"Nice little motel"

3
BeautyFood, Boston, Massachusetts 13/07/2016

This is my third time here. The room is large and clean. The bed is comfortable and the air conditioning works nicely. The fridge is cold! The wifi is good. The staff is awesome. But--there is no security lock on my door, one trash can, and the pool is loaded with chemicals. It can be noisy. The traffic is loud on route 6 and driving on it can be terrifying. There is not anything remotely resort-like about this location. For work, it's good.

"No major complaints. Would return."

4
tennismaine, Boston 11/07/2016

The room was large, clean and comfortable. Breakfast was adequate except for the juices and coffee which were dreadful. The waffles were better than at many higher end hotels we've been to. The staff was friendly and very competent. It was a good value and we would return again if we were in the area.

"an adventure in futility"

3
Frank K, North Dartmouth, United States 05/07/2016

first room I was given had opened soda bottle and can in fridge, killed about a dozen ants in bathroom and stepped on and squished a crunchy large bug on carpet, room smelled.I asked to be moved to another room and we encountered problems there too

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I am sorry for the issues that you had with housekeeping while you were with us. I did have a conversation with you before you left and was willing to give you an adjustment on your bill but when I went into your foilo and you had paid through a 3rd party which they had already taken your payment from you. I cannot give money back on that type of payment but I am willing to give you points through the Best Western Rewards program to have a night free in the future at any BW but I was informed my desk agent you did not want that and you also mentioned this to me. If you change your mind please let me know and I will go ahead and do so but would need your email address to sign you up in the program. I also just want to let you know that I did answer your other review that you made. It was great getting to know you and your wife and talking with you throughout your stay. I hope you enjoyed your stay at Pea Town in the Cape. Thanks, Linda J. Avylla General Manager

"Girls Vacation"

5
User 03/07/2016

We had the best service from a best western I have EVER had. ALL employees were so nice and helpful. We were even able to do laundry here. Score us. We were traveling the New England states and just needed to do some laundry to continue with the trip. The prices were reasonable for laundry and they have soap and fabric softener in hand. The morning breakfast had eggs, sausages, your own waffle maker, bagels, breads, milks, fruit, juices, water, and coffee. Lots of seats to sit and chocolate chips with the waffle maker. I would stay here again for sure. Rooms are neat and clean.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thank you so much for the GREAT review!!! I am glad that you had a wonderful stay and enjoyed the area. I am also glad the our breakfast exceeded your expectations and that we had a guest laundry area that was available during your stay. We all hope that you do come back and see us whenever you are in the area. Have a great day! Thanks, Linda J. Avylla General Manager

"Great value!"

4
EKearney55, Winthrop, Massachusetts 30/06/2016

My friend and I were taking a workshop at nearby UMass-Dartmouth. Although I had booked the hotel online, once the receptionist heard we were there to attend something at UMass, she offered us a special discounted rate provided for the college for a Standard Room . Since I normally go for Superior or Deluxe Rooms, I was a little worried about what the quality of a Standard Room might be, but since we were not planning on spending much time in the room, we decided to go for it. The receptionist easily and cheerfully adjusted my reservation (thereby reducing our cost by almost half!) and offered to see if an upgraded room was available. It wasn't but I was pleasantly surprised with the size and quality of the Standard Room - I have no complaints! Everything in the room was clean and in working order. The internet was a breeze to connect to and was only sometimes a little slow. I was also amazed at the selection, quality and quantity of the breakfast buffet. My only complaint of my entire stay here was that the juices offered in the machine of the breakfast buffet were very obviously watered down. They were not juice. With everything else being so good, that was an odd thing. I would definitely recommend this hotel to anyone attending anything at UMass - it was a very convenient 5-10 trip away. It was also very convenient to the entire Southern Mass coastal area, especially New Bedford.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, I am so happy that my staff was able to help you change your room type and that the room was up to par for your stay plus you had no complaints with your room. I do apologize about the juice I'm sure that it just had to be changed out and thank you for your input so I can let my staff know to check on it more often. Please let us know if you come back to the area for UMASS again to make sure you get the discounted rate. Thanks again for your review! Thanks, Linda J. Avylla General Manager

"Noisy"

3
bobsynth, Ocean Pines, MD 22/06/2016

The place is convenient the staff is great and the breakfasts are exceptional. The rooms are spacious and clean and the bed is comfortable. But the walls are very thin. Bring earplugs to sleep. That is the only problem,

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Evening, Thanks for taking the time to do the review and stating my staff was great plus you really enjoyed our breakfast. I really appreciate all your kind words about the hotel but I do want to apologize about the noise that was an issue during your stay. I hope you do come back to see us if you are in the area again. Thanks, Linda J. Avylla General Manager

"Friendly staff"

3
ramjmj, Tallahassee, Florida 21/06/2016

The front staff was very nice. Our room was adequate size. The cleaning staff was not great. Very noisy first floor room. The bed was not very comfortable. No microwave in the room, but there is a mini fridge. Television was very snowy.

BestWesternDart, Front Office Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, I thank you for doing the review and I am glad that my front desk took care of you during your stay. I am sorry that the cleaning staff was not up to par for you and that it was noisy during your stay. Unfortunately we do not have microwaves in all rooms but we do try to supply them upon request in case you are in the area again. My apologizes again for anything that was not to your satisfaction. Have a great day! Thanks, Linda J. Avylla General Manager

"quick overnight trip"

3
Gary F, nantucket, United States 17/06/2016

It was okay. Woman who checked me in could of been a little more friendly. Her tone when telling me "This is a non smoking facility so don't smoke or your gonna pay $250" Um okay Room was clean. Pool was full of children - looked like a birthday party of some sort. Breakfast was basic. Woman who handled my check out was much nicer and made small talk.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks for taking the time and doing the review for our hotel from when you stayed with us. My apologizes that that the person checking you in appeared not to by to friendly and the way the notice was stated to you about out no smoking policy. I am glad my other staff did have small tale with you and we all hope to see you again in the future. Have a great day! Thanks, Linda J. Avylla General Manager

"Family Travel for High School Graduation"

4
dondee2, ct 10/06/2016

We were very pleased with this motel as our choice to be near a family graduation ceremony. We visited nearby Portuguese and American style restaurants that had value and great food. The pool and hotel lobby provided locations for family fun.

BestWesternDart, Front Office Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks for doing a review and I am glad you were here while your family member was graduating. I am also happy you got to enjoy the restaurants int he area! We all hope to see you another time in the future for some more family fun. Thanks, Linda J. Avylla General Manager

"Road tripping to the Northeast"

4
AngelPC, Magnolia, Texas, United States 09/06/2016

Having stayed at this hotel before, we selected it due to lower rate. Many of the other small hotels in the area either had no vacancy or the rate was $160-$190, too high. Booked through Priceline, walked in and got our room. Originally on the 3rd floor, we asked for the first floor. DO NOT GET ROOM 101 - it is nice, but it is next door to the kitchen - very noisy starting at 0600! I would recommend room 114 which is at the end of the hall. The staff was nice, the room was comfortable and convenient to all we needed in Dartmouth, including the UPS facility to pickup a package. Harley Davidson, the Dartmouth Mall and Shaw's grocery are just down the street. And just a couple of miles away is Buttonwood Park and Zoo - truly worth your time when visiting. Bonus is just off the freeway, I-195, but tucked back so you would not know if not familiar with the area.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for your great review and I am glad that you enjoyed your stay will us but I do apologize for the noise that you could hear from the dining area. It was great talking with you while you were here and we all hope to see you again. Thanks, Linda J. Avylla General Manager

"Terrible experience every time !!!!"

1
User 30/05/2016

Where do I start! First off they have risen their prices tremendously which is completely not worth it. This hotel is surrounded by disgusting motels, and not to mention they are located right next door from a well known disgusting motel in which they basically share a parking lot with. The location is by far not worth prices of 125+ daily..... I'm sorry it isn't worth the same rates as there other locations in which I've stayed... Greed and poor judgment on there behalf... Secondly, the amount of rude staff members (front fest specifically) most certainly over weigh the polite professional staff, but in all honesty due to their location the rude unprofessional staff seems expected. I have never been rude to personally but have seen front seat speak to customers in a manner where I'd would not allow my employees to speak to them. Customer service trainings is what's needed for some of their employees. As I checked in I was told this is a "non smoking room so I suggest you do not smoke it won't be worth it" who in the world says that to a adult? I am aware it's non smoking that is what I booked!!! I am aware of the meaning of non smoking. Third, i came down for breakfast one morning and it was put away at 930am !!!!!!!! By far the first hotel that offers breakfast till 930am??? But I guess pinching every dime of their customers what this location is about. I'm glad front fest was more concerned about explaining the definition of non smoking instead of advising customers that breakfast here ends at 930am, it's a don't ask don't tell policy here apparently or maybe I should have researched, but one would expect to be given the level of customer service from the besternwestern. Lastly, the walls are extremely thin so your privacy is close to non. If anyone has read the review responses from management it shows clearly the level of rudeness, ignorance and pure disrespect for how they value their customers. I have stayed here quit a few times and this will be my last. It's clear due to the location that they are use to certain type of people because that is how they treat their customers. As if because one has chosen this location they are all the same. I was under the impression they would treat their customers in representation of the name of the company not the location....

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for doing the review and I appreciate your input so I can look into the issues that you had during your stay and correct the areas that I can take care of. I am glad that you have been a repeat guest and do hope in the future that you give us another chance. If you decide to come back in the future please ask for me so we can meet and I can help to accommodate your needs for the stay. I also apologize for my staff if they did not appear professional and talk in an appropriate fashion. I will be looking into this issue ASAP and would like to thank you again for your input. Thanks, Linda J. Avylla General Manager

"Huge improvement!"

4
KLRoehr, Williamsburg, Virginia 17/05/2016

Last year our stay was filled with complaints about the cleanliness of the lobby, halls and room. This stay was completely different. With the exception of a few small trash papers at the base of the shrubs. management has transformed the property. Rooms, hallways, lobby spotless - room amenities first class. The property is a great place to stay!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, I am so happy that your stay this year was an improvement for you! I thank you again for noticing all the changes that we have been making throughout the hotel since your last stay. Also we are glad we could offer you all the amenities that you would need during your stay and making it comfortable for you. Thanks, Linda J. Avylla General Mangaer

"Barb"

5
User 05/05/2016

Great stay. Staff was great. Breakfast and room was everything someone would want for vacation. Location was perfect to see everything. Weather could of been better. Will be returning in the future. Great stay.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for doing the review and I am happy to hear that you enjoyed yourself during your stay with us. I also wish the weather could of been better for your stay but It's New England we never know. Have a great day! Thanks, Linda J. Avylla General Manager

"Best Western MA Was Excellent For Our Family!"

5
Judith R, Howell, United States 01/05/2016

Just want to say thank you from booking to check in to check out - EXCELLENT. WE called the front desk for razor and extra towels and within seconds they were at our door. Courteous clean and comfortable.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, Thanks for taking your time to give us a great review! We all appreciate the kind words and were happy to accommodate you with anything that we could have during your stay. Thanks, Linda J. Avylla General Manager

"NICE PLACE"

5
Gary S, New Freedom 25/04/2016

The hotel was nice and it was clean. There was plenty of parking. The receptionist was very friendly and helpful. The internet worked great. The bed was comfortable. They had free chocolate chip cookies. They were having bacon, eggs, sausage and more for breakfast. Unfortunately for us, we had to leave early so they gave a bag with fruit, water, and a breakfast bar. If in the area again, we will definitely stay here.

"Good accommodations at a reasonable price"

5
zigzagman, Western NC 24/04/2016

Very helpful staff. Room was cleaned every day as expected. Coffee always available (that came in handy because the weather was MISERABLE for our entire stay - including 6" of snow on April 4th!). Plan to stay here on our next visit to New Bedford.

"Oldie but goodie"

1
zigzagman, Western NC 20/04/2016

Very helpful staff. Room was cleaned every day as expected. Coffee always available (that came in handy because the weather was MISERABLE for our entire stay - including 6" of snow on April 4th!). Good accommodations at a reasonable price.

"Overnight stay"

4
Alison A, Huntington, New York 18/04/2016

The hotel is clean and the staff is very pleasant. They have a nice breakfast included in the price of the room. We were there for a very short time, but this is the fourth time we have stayed there and it is consistently good. The walls are a bit thin, so we could hear a lot from the room on either side of us.

"Disappointed with the place; Staff are helpful."

2
epeu5ekseu, North Dartmouth, Massachusetts 17/04/2016

I originally booked a 2-night stay but ended up only staying 1 night. Here's why: Room: When I entered the room, I checked for cleanliness (I always do). Bathroom was clean but it needed more lighting - a bit too dark. I uncovered the bed and I found hair on the bed - hair that could have attached to the sheets from the dryer - still gross. I didn't complain since I had plenty of other space to occupy. Everything else on the room seemed clean. Then, comes sleeping time. I could hear the guy next room clearing his throat and every time he coughs like he was using a megaphone. I can hear muffled voices and tv noise. The worst part was when I could hear the footsteps on the floor above me every time they get up to use the bathroom - I know because I can hear the toilet flush. As the person takes a step, my roof rumbles. This was the deal breaker for me. Breakfast: The eggs were very salty. the blueberry muffin I had was good. Coffee was good, too. I didn't get to use the pool or the fitness center but the pool looked enticing and the water was clear. When you walk into the hotel, the place looks cute. The lobby was presentable. I liked the lobby and breakfast dining area. On my way to the room, I passed the pool area.. the halls sublty smelled like feet. I think it's from the chlorine odor from the pool that never gets to air out. The halls are dark (but with lights, if that makes sense.). Staff: very friendly and accommodating. The waiter from the breakfast lounge (I don't know his name but he had black, curly hair) was cheerful and friendly. The receptionist, when I inquired about leaving a day early, was helpful. She explained what I needed to do to make sure that I will not be charged for the night that I didn't stay. The communication between staff were good. The General Manager checked me out and I didn't have to explain anything. The staff was wonderful but because the hotel is poorly made, I will not be going back, I would rather pay more at the Hampton Inn than come back here again.

"Great Hotel!"

5
Javier M, Islip, United States 29/03/2016

Staff is friendly, Hotel is Clean and very comfortable. They offer breakfast and chocolate chip cookies! What more do you need. This place has a fitness center and a pool. I stay here for business and I never choose another hotel. Would Highly Recommend.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Thank you for doing the survey and giving us great scores! I also would like to thank you for saying such kind and thoughtful words about the hotel plus my staff. I am happy that you enjoyed your stay while you were with us and the breakfast/chocolate cookies. We all look forward to seeing you again in the future. Thanks, Linda J. Avylla General Manager

" Not happy camper"

2
Dahiana T, New York City, New York 25/03/2016

Seem nice when walk it but not. My father said oh nice place had only one bad review.He must not scrolled down.If you want a room with nicely made bed ; Rude front desk workers ; Small pool; Nasty breakfast;Coke straw and sos pad from last person come hear.Atleast house keeping gave my extra towe.l felt like I was in a 2 chain video.When I was ready bring it to front desk attention lady just seemed to ignore me witch made me more upset so went back my room packed up left key on desk and left good thing was check out time anyway probably charged me for not bring key to front desk oh well.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
I am sorry that you did not enjoy your stay while you stayed at the hotel. I am not sure about the issues you stated that you endured about the hotel. We do have very clean rooms, new carpet in all rooms/public areas, and kind staff throughout the entire hotel. We offer a full breakfast daily included with your stay along with coffee,tea, hot chocolate, cookies and a front desk agent 24 hours a day. The hotel has a full size indoor pool, fitness center and a business center for all guest to use. We all hope some day in the future you would come back to the hotel for a more enjoyable stay. Have a great day! Thank, Linda J. Avylla General Manager

"excellent stay!"

5
User 04/02/2016

I enjoyed the pool and the room was very clean. The only thing I couldn't find was the heat and air conditioning but found it later in the night. I really enjoyed the overall experience and will definatly stay again

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for writing the review about your stay and I am glad to hear the you enjoyed our swimming pool during your stay. We all hope to see you again in the future and have a great day. Thanks, Linda J. Avylla General Manager

"Dartstay"

5
James W, King George, United States 11/01/2016

Very friendly and accommodating staff. Rooms were very Roomy and comfortable. Was in town for family event in Fall River. Very easy on and off to 195 - only 15 mins to Fall River. Quiet and easy area to find on Route 6.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Thank you for doing the survey and I am glad that my staff was friendly/accommodating during your stay We all hope to see you again the next time you may be around for any other family events! Thanks, Linda J. Avylla General Manager

"Meh.."

2
staceyayo, Boston, Massachusetts 31/12/2015

So when you first enter the hotel, the lobby is cute, smells nice, cookies are always available. Going down the hall to the elevator, you get a whiff of the pool which is enticing. Upon entering the room, its clean, a little on the average side when it comes to cleanliness and décor. Small TV compared to most hotels I've stayed in, beds a little on the uncomfortable side...but All and all the room is worth what I paid for it..HOWEVER, the breakfast sucks! I stayed there a year ago and was not impressed and sadly its even gone down hill since then. The only reasonable thing to eat is the waffles, and when I got there (an hour before it ended) , there was not enough mix left in the batter container, to make a full waffle. I looked all around for someone to get more, but nobody was around. The juice is totally watered down, the eggs tasted like microwaved napkins and the pastries were low quality previously frozen stuff. Just yucky!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for taking notice of the lobby and I hope you were able to enjoy our pool while you stayed with us. I do apologize about the breakfast area not being in order and well stocked while you were here with us. I will be looking into this issue and I appreciate you letting me know. Thanks, Linda J. Avylla General Manager

"A real surprise"

5
Mary C, Rochester, United States 28/12/2015

Arrived early in the morning after a long overnight drive and a large, clean comfortable room was waiting for me. A good breakfast and good coffee. Friendly efficient staff, nice warm pool- all in all a great place for a very reasonable price. I'll be back next time I'm in the area!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for all your kind words that you wrote about the hotel and I am glad you enjoyed our breakfast! We are very happy that you use our hotel and come back when you are in the area. Have a great day! Thanks, Linda J. Avylla General Manager

"Very helpful staff, pleasant stay"

5
coaster8, Manchester, NH 11/12/2015

My stay here was good. The key cards I was given at check-in didn't work, and when I went back to the front desk. the woman working there was very professional and helpful. She apologized for my trouble, gave me new cards, and radioed a housekeeper to meet me at the room when I went back, to make sure the new key cards worked. I really appreciated that extra step, rather than sending me back and forth figuring out what was wrong. The room was clean and comfortable and had a coffee maker, fridge, ironing board & iron, hair dryer, flat screen TV, everything you need. Wifi was free and easy to use, and pretty fast. There is an elevator. The pool looked great but I didn't have time to use it. Even though there is a coffee maker in the room, I appreciate that there is coffee available in the lobby 24 hours, and hot water for hot chocolate or tea. And cookies! The floors throughout the hotel seemed kind of uneven, in the hallway and the room, but once you get used to that, everything else is fine. There is shopping and dining very close by. There are some closed businesses in the area, so I see why some people think the area is a little scary, but there's only one door in and out of the hotel, which is through the lobby that is staffed 24 hours, so I felt safe staying here on my own.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for giving us an awesome review and I am glad that my front desk staff was helpful to you with your key cards. I am glad you enjoyed your stay and we all hope to see you again sometime in the future. Have a Merry Christmas! Thanks, Linda J. Avylla General Manager

"dartmout inn"

4
Anthony D, new windsor, United States 09/12/2015

nice location, great staff, clean, good breakfast, hot coffee and cookies available 24/7.staff would interact with you and made you feel good and made you feel they care. there was a problem with another guest at check in and the staff went out of their way to correct it and brought us into the action which ended int laughter.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for doing a review and giving such wonderful kind words about the hotel and my staff. I am glad that you enjoyed your stay, breakfast, coffee, and cookies! We all hope to see you again in the future and wish you Happy Holidays! Thanks, Linda J. Avylla General Manager

"The rooms dont get cleaned as they should/noisy"

3
User 07/12/2015

Booked 5 nights, rooms did not even get looked at until multiple requests and on day 3. Lots of parties and noise. The area is not very nice, a little scary really. The workout equipment was broken. Not happy for the price.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, I apologize that your stay was not up to par and your visit was not what you appeared to want. I did look into all my housekeeping paperwork which shows you did receive service every day and I am sorry for any miscommunication with myself and my staff. I did get to meet you at departure time of your stay and i'm sorry that you didn't approach us during the 5 day stay so we could of done more to make you feel comfortable and safe since you didn't seem to like the area. We are on a main road with quite a few restaurants, attractions, stores and the mall I hope you were able to enjoyed these areas while you were with us. I also put a free night stay with points in your BWR program for you which I did mention in the other reviews that you have given us. Happy Holidays and we hope to see you again sometime in the future! Thanks, Linda J. Avylla General Manager

"Best stay and the best staff."

5
William C, middelboro, United States 03/12/2015

This Best western i have stayed at and i have been too many of them.Again thanks to the great front desk staff that helped me. The pool was warm and very clean and they take great care of it. Room was clean and very clean,plus the maids did a great job cleaning it and they where there when we needed anything. Lobby was very clean as well as the rugs in the hall way. I can't wait to stay there again it was a great 3 nights we where there thanks you all again.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, I appreciate such a great review! I am glad that all my staff took great care of you during your stay with us. I also thank you for taking notice at the cleanliness of the hotel and that you enjoyed the pool! Thanks Linda J,. Avylla General Manager

"would go again.."

4
galvodog6, Hammonton, New Jersey 25/10/2015

ok, this place had its ups and downs.. lets start with the downs first...no hot water in the bathroom, the bathroom door did not close, could hear the noise above us and next door, and the best is... a family or couple decided to let their little tyke run around in the hall at 4AM knocking on doors, yelling HOUSEKEEPING... I assume I scared the crap out of him when I answered it in my Halloween costume.. FOR THE POSITIVE... the bed was comfy.. plenty of pillows.. however this was the only best western that didn't provide free bottled water.>>no biggie.. I could splurge for $2 at the vending machine.. As noted earlier, there was no hot water, and before I could hang up the phone, the MANAGER and the repair team were on it and were ready to provide us with another room etc.... free sunday breakfast, free internet, but it was very slow and I don't know if it IS slow or because of the college kids that took up two floors.... all in all I would definitely go again.. and they have an INDOOR pool...

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Thank you for doing a review any my apologizes again about the water issue and the small child in the hall yelling. I'm glad you appeared to enjoy the rest of your stay and that you were able to have fun in the pool. We all look forward to seeing you again! Thanks, Linda J. Avylla General Manager

"3 nights"

5
Frank K, North Dartmouth, United States 23/10/2015

we stayed for three nights in October 2015 and are very satisfied with the condition of the property,the cleanliness,and overall amenities.The staff were all helpful.We have stayed numerous times before and plan to stay again in the near future

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you so great review and for being a loyal guest! I'm glad everything was up to your standards during your stay. We all look forward to seeing you again in the future. Thanks, Linda J. Avylla General Manager

"A bit shabby"

3
g1n1c1, Chatham, NJ 19/10/2015

A bit shabby and dark. You could hear people walking in the rooms above. The linens on the bed were a bit rough and tatty and the bedskirt was torn. We were quoted one price when we checked in and when we paid the bill, it was a different price. The check-out person was rather argumentative.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hi, I believe that I answer the same review under another name and I apologize that you did not enjoy your stay with us. I do refund the difference on a bill if it was a different quote so please feel free to get a hold of me. Thanks, Linda J. Avylla General Manager

"I rarely take the time to review!"

5
PatandCak, Fort Wayne, Indiana 05/10/2015

Every staff member I encountered in my 3 day stay earned recognition and my time to say thank you! The late night desk clerk who managed other unreasonable patrons with tact and professionalism, the morning breakfast staff who provided many "extras" and pleasantries to start the day, the housekeeping staff that would greet you coming and going and ask "is there anything else you need" made this a very pleasant stay. I found the hotel to be clean and well maintained. I felt safe travelling alone.The location of this hotel is also a find. It was convenient to all the locations I visited in Newport RI, Fall River,MA and New Bedford , MA.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you so much for all the wonderful things that you wrote in your review about our hotel, I am so glad that you pointed out how helpful my staff was during your stay and i am happy that you had such an enjoyable time while you were with us. We all hope to see you again in the future! Thanks, Linda J. Avylla General Manager

"Great stay !"

5
Keriellen, Naples, Florida 01/10/2015

My Daughter got married and we booked 5 rooms foe 3 days. all of the staff was very friendly and accommodating. the staff went out of their way for us ! everything was clean and well kept .This is one of the best hotels around !

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I am so happy that you enjoyed you stay while you were with us for the wedding. Thank you for a GREAT review it is greatly appreciated!! We enjoyed having you at the hotel and hope you come back in the future. Have a great day! Thank you, Linda J. Avylla General Manager

"Not the prettiest view"

4
Cheryl H, Franklin, Massachusetts 28/09/2015

We stayed at the Best Western in Dartmouth for a weekend Wedding. Although many of the guests rooms weren't ready at 4..which was difficult since we needed to be at venue for 5..all of us who had rooms shared for friends to put their belongings in. No view-highway and other shopping or hotels or parking lot views..uggg. Breakfast was great with lots to choice from! Real cream for coffee would be nice since there is a fridge. Could hear everything in others rooms that were next to us, even the battery on a fire alarm was beeping..eeeek!

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, I apologize that all the rooms were not ready for check in time upon your arrival. I am also sorry you didn't like the view around the hotel. I hope you had a great time at the wedding and hope to see you sometime in the future. Thanks, Linda J. Avylla General Manager

"Excellent Staff!"

4
Elizabeth K, Pittsfield, United States 28/09/2015

The hotel staff is very friendly, kind and helpful. The hotel is very nice and reasonably priced. The rooms are large and comfortable. The location is excellent - near shopping, UMass and the ocean beach. I will definitely stay here again.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Good Morning, Thank you for your great review and complimenting all my staff at the hotel. I am glad that you enjoyed the area during your stay and the convenience of our location for the college, beach, restaurants and other places that are near by to visit. Have a wonderful day! Thanks, Linda J. Avylla General Manager

"affordable and convenient place tostay"

5
Mary D, wolcott, United States 27/09/2015

.this is a clean facility to syay at. staff is realyy nice from the manager on down to the maintenance person.unless you are an extremely fussy person the breakfast is very good and it is part oftheroom price which is also very reasonable. you can travel to Newport,thecape,new Bedford. a nice relaxing vacation my wife and I have needed something like this. for our budget it was well worth our spending32nd anniversary here.

BestWesternDart, General Manager at BEST WESTERN Dartmouth Inn, responded to this review
Hello, Thank you for giving us a great review and we are so glad you stayed with us for your anniversary. We all hope to see you again in the future and you have a great day. Thanks, Linda J. Avylla General Manager

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