Best Western Greater London Hotel,  Ilford

4.0/5  - based on 129 guest reviews.
60 Cranbrook Road, IG1 4NH, Ilford, Great Britain - See map
+44 2085140444 +44 2085530605



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1 adult


Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 129 traveler reviews
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Welcome to London, the financial center of the world and the largest city in Europe. The Best Western Greater London Hotel is located within M25 and is 15 minutes away from the center of London via train or tube. This hotel is newly built in 2013 with the intention of providing the best comfort and satisfaction to the guests. We are ten minutes away from the ExCel London exhibition center and the Queen Elizabeth Olympic Park Village by car. The hotel is based in the Ilford town center opposite the train station and just a few steps away from the shopping complex. Ilford was announced as the fastest-growing tourist destination in Europe by Trip Advisor®. The hotel is beautifully decorated with crystal chandeliers, Roman pillars, a Chesterfield Sofa Lounge and an air conditioned reception area gives the impression of elite, class and sophistication.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 129 guest reviews
Business Business 30
Couples Couples 27
Family Family 33
Friends getaway Friends getaway 22
Solo travel Solo travel 11
Sleep Quality
Best Western Greater London Hotel,Ilford
  • 4
    « One old git and her daughter »

    Went to this hotel on a very good deal for mother and daughter time. Well what a little gem. Staff and facilities were amazing especially Michael who couldn't have been more helpful. Afternoon tea which was included was different but plentiful and included fresh fruit. The rooms were very clean and included a double and single bed. Very surprised how quiet the room was slept like a log.Breakfast was also very good and cooked to order. We went to a show in West End transport was easy and plentiful. Most impressed with llford a vibrant cosmopolitan area with a shopping centre and a Wetherspoon's very close to hotel. Ilford main line station 2 minutes from hotel so what more could you want? So thank you Michael and team for a very enjoyable stay watch out we'll be back!

    « Surprise Package »

    Went for afternoon tea and was pleasantly surprised by the standard of cleanliness and the food on offer. We had a really good time with our friends and the staff were very efficient. The only downside was trying to find a parking space but it was a Saturday.

    « Lovely Afternoon Tea!!! »

    I purchased a voucher from Groupon for Afternoon Tea, wasn't too sure what to expect initially. We got to the Reception desk and the waitress showed us to a table. She was so welcoming and extremely good at her job! The place was very clean and the seats were very comfortable. We then got our food which was 4 mini cakes, fresh delicious fruit and sandwiches. I have to say the sandwiches were on soft baked fresh seeded bread, they were so yummy!!! She then brought over our scones and tea cakes, there was loads of food to eat! the tea was really hot (just how I like my tea). Only strange thing was the scones had whipped cream with strawberry sauce, but everything else was perfect and fantastic quality! I would highly recommend! This is one of the best afternoon teas I've ever had, I've been to loads of expensive places in central London but this one was the best for only £11!

    « Excellent »

    About half an hour from the Center of London, near the train station, good transport. Room has UK electric plugs, reception had adapters free to borrow. Room had many towels, shower gel, shampoo, hairdryer, nice flat tv, tea and coffee, water heater. Breakfast was great. Its not for the view, window faced a brick wall. Tesco and other shops was right next door.

    « Great afternoon tea »

    We got a voucher for afternoon tea off Groupon. It was much better than we expected - so much yummy food to eat that we ended up taking two boxes home. The fresh fruit was also a lovely treat. I would recommend the hot chocolate. We will be booking this again!

    « Terrible customer service and breakfast »

    On arrival, they take a deposit. Telling your customers you don't trust them and you need to hold some money as securiy is getting off to a bad start. Then they take a photo of your passport.. IDENTITY FRAUD ALERT. IDENTITY FRAUD ALERT IDENTITY FRAUD ALERT IDENTITY FRAUD ALERT In 20 years of hotels, this is the least hospitable welcome received, therefore one star. Also the "bacon" isn't bacon. It's some sort of disgusting square processed meat that again is nothing like what people expect as an accepted norm. Deviate from the customers expected norm by a wide margin, get one star. About the only redeeming features are that it's cheap, near a train station and handy for cheap food at the local Wetherspoons.

    « Great Staff, Sooo hot »

    The Greater London hotel is supported and run by a very competent, friendly staff team. The rooms are mostly well proportioned. There are two things that let the place down....maintenance and heating control. Dripping showers and ridiculously hot rooms in the summer don't help. Spend some money to get water temperature balanced and some aircon fitted.

    « Hidden treasure »

    We went here as part of a groupon deal and wasn't sure what to expect the photos looked lovely but you never know. This hotel is on a busy road with other local shops but as you walk in to a lovely reception area with a beautiful chandelier it's like something else! We were given an upgrade to room 101 which looks like a family room with 2 double beds a lovely spacious shower. generally very clean and nice decor and the bed was so comfortable had a great nights sleep! There is a kettle and tea coffee making facilities as well. We got afternoon tea with our deal we were asked what time we wanted it and when we arrived for it we were asked to choose what sandwiches we wanted and then it was brought out with the teas and toasted tea cake and scone with cream AMAZING!! the breakfast the next morning was also lovely and even though there wasn't bacon it was still lovely! The only thing I would moan about is the water in the shower wasn't very hot

    « Hidden in Ilford »

    Small hotel from the outside but when you go inside, it opens up to our surprise. Clean and staff were pleasant. All amendities right on you're door step, it is good value for you're money. What you see is what you get

    « Clean, tidy and good location for visiting central London »

    There are 3 Best Westerns in the Ilford area, all within a minutes walk of each other. We had booked a family room in the Argyle Road property as it seemed to be on a quiet residential street. We had a call from the hotel on the afternoon of our arrival asking for our ETA which we thought was very efficient and courteous. However, upon arrival, there wasn't a parking space available and the room had been taken out of service due to flooding, all of which they failed to mention when they called asking for an ETA. We were therefore moved to the Best Western, 2 minutes away on Cranbrook Road which was in the middle of all the shops. We had to park in what I assume was a family members Turkish Restaurant car park although the night manager did move our car for us that night. We were given room 301 which had 2 double beds but was way up in the attic space. As a consequence, the room was unbearably hot and despite having 2 fans (one of which was our own) not much sleep was had that first night. We did ask to move rooms the following morning and after packing up our suit case and sight seeing for the day, the staff had moved our things to room 104. It was a smaller room but much cooler. Our own fan did manage to disappear during the room transition, probably because it was much better than the one the hotel provided. A very efficient manager did manage to locate it though on the morning of departure having found it's way into another guests room. In summary, A potential "Fawlty Towers experience" was rescued by very efficient and courteous staff. Good breakfasts and location relative to all the sights of London. And at an amazing price.

  • 3
    « Utilitarian »

    Stayed here for a few days per week for several months. The Pros: - staff are really lovely - good value - near the station - there's a big park just up the road. However, the Hotel is a conversion job and the building can't take the volume of traffic, stairs a floors groan when people walk along, doors clap. Really annoying when you're trying to sleep. External noise can also be a problem, depending on which room you get. Actually doesn't matter which room, traffic noise at front, other noise at side. No air conditioning, so you have to have window opened. The worst thing is the other guests. Especially at this time of year when they are tourists. They tramp along the corridors noisily (and see above), engage in loud conversations, play loud music, reenact the Long March in their rooms, at any time up to and including 03:00 am. The worst part is setting off the fire alarms at all hours, presumably because they don't understand that the hotel is nonsmoking. The breakfast is good apart from the idiosyncratic refusal to serve bacon. Also no one could tell me what the sausages were made of, despite my asking. Would probably use again, but not at tourist rates.

    « Great Hotel! »

    This is a great little hotel. Easy access to the TFL rail station. Little mall right down the street. Room was clean and comfortable. Staff was courteous and helpful. The pictures of the hotel are accurate. Breakfast was awesome! We stayed five nights and had excellent maid service each day.

    « Centrally located in Town Centre »

    We stayed for 5 nights in mid May 2016 in a double room. Walking distance to the train station. Surrounded by shops. Not far from the Ilford exchange. Room clean, bed comfortable. Hot pressurized showers. Bed comfortable. Room a bit small. With a couple of luggages there is just enough room to move around but adequate for 2 people. Staff are all pleasant and helpful. Continental and hot breakfasts plenty but not the tastiest esp the turkey rashers. No bacon rashers unfortunately.

    « Awful »

    I hated this hotel! There is no parking so ended up over the road and had to pay which was not on the website. The room had a sloping roof I was so uncomfortable as it was cramped. The bathroom was also tiny. There is no room service so I can only comment on the breakfast which was a disgrace. The sausague was indescribable. Safe to say I won't be returning.

    « Afternoon Tea »

    We had a Groupon voucher, but even without, it's only £9.99 for two people to have afternoon tea. The cake stands were beautiful, the coffee house is beautiful, and the food was delicious. You choose your sandwiches from the menu, and they bring them up on the stand with gorgeous little cakes and tarts, and lovely fresh fruit, and then they bring out scones and toasted teacakes. We've posted the photos on Facebook and already our friends are arranging dates with us as they want to go. So we will be going back very soon!

    « Very good hotel ! »

    We stayed at this hotel for 6 nights ( 06-01-2016 till 06-08-2016) in room 107 ! The room was very good , small but ok for 2 persons , it was also very clean , housekeeping dId good job ! The breakfast also good ! The only problem was the trasportation to the center , there is a station 2 minutes walk from hotel but you need an hour to go to the center with the train/underground and 2 hours with the bus , its better to try different hotel if you are tourist who want to explore central london , othervise get an oyster card and get ready for waiting and different routings among the underground! The staff was helpfull and specifically Dimitrius help us with some usefull informations , many thanks ! I reccomend this hotel for sure !

    « Very good hotel »

    My friend and i stayed at this hotel when we came to london for a concert.The staff were very helpful and friendly the food was great and the room was very clean light and comfortable and we had a lovely view over london

    « Comfortable stay in town centre »

    Booked this hotel at the last minute but am glad I did. The hotel was very clean and the staff were helpful. The room was spacious. I was able to choose what I wanted for breakfast and this was cooked freshly to order. Great location by the shops and station.

    « London Break. »

    This hotel is in a splendid location, it is a short walk away from the train station that will take you to for example Liverpool Street Station with access to the tube system that is surprisingly easy to follow. This hotel is surrounded by restaurants and shops. The staff are friendly and helpful, our room was very clean and nicely furbished, with tea and coffee making faclilties. We stayed in room number 201, which is situated at the front of the hotel if you prefer the window open when you sleep, be prepared to hear the traffic outside with some loud passers by. We stayed here an extra night at last minute and the staff were nice enough to keep us in the same room at a reasonable price with breakfast. Breakfast was included in our stay. We stayed here for 3 nights in the end and ate breakfast once during our stay, the cooked breakfast is delicious with choices of cereals, fruit and yogurts with fresh juice and water. Breakfast can be busy, so there maybe a wait for a table, although on our last morning in the hotel there wasn't any where to sit, regards to there being folded up tables and chairs stacked in the corner...but this didn't really bother us because we just wanted to get back home early. Great value (for London). Lovely rooms, nice breakfast with a choice. I noticed that they do offer a nice afternoon tea.Lifts and stairs to rooms with Wi-Fi included. Near reception is a stand offering percentage discounts to popular resorts and attractions in London. We cannot comment on the car parking situations as we travelled to London via train from Wolverhampton, we figured this would be easier then becoming lost around London and its outskirts.

    « Newly refurbished, shame about some of the staff. »

    The hotel has been recently decorated and that shows throughout. However there are a few issues, including some staff members and our room. There's also no parking but the other Best Western around the corner allowed us to park there for free. This only happened because we went to the incorrect hotel at first. Our hotel didn't even ask about our vehicle. The receptionist welcomed us with a very curt "yes", and after we explained we were staying there the conversation didn't get much better than a "sign here". She looked annoyed and showed no people skills. We encountered her again when our key stopped working and she was on her mobile, she didn't end her conversation just took the key, activated it and I left. The night receptionists were much nicer, smiled and spoke to us when we returned after being out. The room was small but clean, with all the basics you'd expect. The only complaint is that the bed ran along the window so every time you turned you caught the curtains. Also the windows opened really wide at the bed level so you couldn't have the window open at night in case you knocked it open and a limb ended out the window (this actually happened!), so not safe if you have children. Breakfast was ok, with the standard available, tea, coffee, orange juice etc. It's directly on the main road and because we had a room at this side it was noisy. This place is good for a base after a night out etc, but not great if you have to spend a little more time there, for example if you have children.

  • 5
    « Fantastic service provided for Afternoon Tea Bridal Shower!! »

    The staff are absolutely phenomenal and were extremely helpful. We had an amazing time in what was a very clean facility. The food was delicious to boot; will definitely be visiting again! The only thing that is difficult is parking.

    « Not for alone lady traveller »

    Cannot comment on room or facilities but did not feel safe at all when driving up to hotel. Rang hotel to ask where car park was and I was told there isn't one close so I put a request in to the hotel thAt while it was still light could I be escorted back over the next morning due to 6am start and they couldn't help so I had no alternative to book another hotel last minute. The area isn't great and was even approached by a person knocking on my car window begging.hotel backs onto a back alley with a lot of undesirables knocking about which I would have to cross to get to hotel entrance at front. Again loan female traveller with laptop/ case I wouldn't recommend especially if arriving at night or leaving early morning.

    « Afternoon tea 4 star service fresh produce oasis in Ilford »

    We went there for afternoon tea and had an awesome experience. Fresh produce great choice. The staff were exceptional nothing was too much trouble. Relaxed surroundings. Would definitely recommend it to everyone. Oasis in a busy urban street.

    « Excellent afternoon tea »

    Would highly recommend the afternoon tea here. Had a lovely time. The food was delicious and plentiful and the staff were so nice. Had children with us and they ensured that everyone was catered for. Will definitely be back again. Thank you.

    « Fab london visit »

    Friendly staff and great was delicious. Staff couldnt do enough to help. Room comfortable. Cleaning service warm bed comfy haf fab nights sleep all 3 nights.near to lots of shops restaurants and local train and bus services.

    « cheap place in London »

    we had a family funeral to go to and therefore wanted a good cheap place to stay in the hotel receptionist was polite and pleasant ,the room was great with good wifi facilities. the only criticism was that the bathroom bins were not cleaned out and was a bit disappointing to see sanitary wear in the bin.also the bed was too firm. the breakfast was however good value and coffee was good if the cleaning had been done properly I would have been quite happy and been satisfied with £50 inclusive of breakfast per night

    « worst best western we have used »

    Room small but clean, broken shower which we manafed with; biggest downside was the lack of sound proofing in the rooms. We could hear the gentleman in the next room coughing and was woken in the early hours by someone having sex, not good. The breakfast was halal with no pork but on booking we were not made aware of this; turkey rashers and fried chicken is not part of an english breakfast and the sausage was indescribable. Have stayed in a lot of best western hotels but woulx not return here. We checked out after one night losing the second night which was prepaid.

    « Quality hotel and coffee shop in the heart of Ilford. »

    The Best Western Garrett London hotel in Ilford, is just two minutes walk from Ilford station. Very relaxing, good quality food and drinks, served by very polite and courteous waitresses. Would highly recommend this venue to everyone.

    « General overnight review »

    Well presented on Ilford High Street. Room, Bed and Breakfast good. Hotel does not have its own restaurant but there are very good restaurants out on the high street. I ate in the Turkish one opposite the hotel - very good. Would stay at the hotel again, especially if not travelling by car. Only down side is that the hotel does not have a car park and street car parking is difficult thanks to Yellow Lines. There is a local multi storey car park though. The hotel is only a few minutes from the London Underground.

    « Clean, good location and good breakfast »

    The room is not big but it has what is needed. The room is clean and the bed is comfortable. The breakfast buffet is great, full English breakfast is available. The location of hotel is only 3 minutes walking to Ilford train station

  • 4
    « Friendly and discreet town escape »

    This was a delightful little hotel I found in Ilford. Perfect to commute to Central London so as to avoid the harsh rates. If you're travelling light for pleasure and don't have demanding requirements, this hotel is for you. It's clean, it's friendly, it's quiet even though it's right in the middle of town with a shopping center, about 2 minutes walk from the overground.

    « Very Comfortable »

    I booked this Hotel for My Business partners. My Business partners are felt very comfortable with all the features of the Hotel, especially they like food.. Thank you so much.. Hope next time my partners will choose this Hotel..

    « It was good. »

    We booked 2 rooms.The rooms were average sizes and were comfortable, had a nice big tv. Loved the breakfast buffet, a lot to choose from so enjoyed it very much. The hotel was quite close to the Ilford train station so was very ideal to travel with luggage. Overall, a good experience.

    « Great for a business trip »

    Stayed for 3 nights on business and checked-in very late. There was a warm welcome which made a good impression after long hours of travel. Very helpful staff, decent breakfast, clean yet small room, free WiFi, close to train station. Not suitable for families, but good for a budget trip with great value for money.

    « Good but small »

    Good, but rooms are very small, after Belgium hotel and service it was two times smaller and without window, but anyway we came there from Stansted airport at 3am so we don't care about anything just wanted to sleep and in the morning to get breakfast, and we got it actually English breakfast+ pancakes/ muffins and many other things that was really delicious and my husband was as always happy because to go in the morning searching for a place it's a bad idea ) Thanks for hospitality

    « Really not a 4 star hotel as they think it is. »

    Arrived late afternoon to be met with a receptionist that spoke broken English. Got our room sorted which was 303, opened the door to a furnace (the outside air temperature was 10c). The window was open and the radiator was off and it was still unbearably hot. Also unrelated the clock didn't work. So back downstairs. Given another room, this time 207 which was a triple room. Walked in and it was still too hot but not as bad. The internet did not work either. With a bit of asking with the reception we managed to acquire a fan which made it barely manageable. Bed as comfortable, shower only had scalding hot and freezing cold as options and it kept fluctuating from one to the other. Breakfast was average (No bacon, why?) and it served fairly quick although there are not many tables so you may not be able to sit to eat. Overall a 2 star hotel and was priced far too high for what you get.15 Minutes was Liverpool Street by train.

    « Average »

    Hotels location is good for corporate people. I didn't like area due to parking issue and didn't feel safe walking on streets because of type of people living in this area. I wouldn't recommend it for families at all. Staff of hotel was very helpful and polite. Beds were not comfortable and there is no air conditioning in hotel. I didn't have a good night sleep during my stay. In total its a high street budget B&B.

    « Remarkable little hotel »

    This hotel is snuck into a shopping parade and you could easily miss it. I stayed there because they had a very good weekend rate that was about £40/night less than everywhere else. It is very near to Ilford tube which was handy for central London.

    « Greater London Hotel - A great place to stay »

    The Greater London is an excellent hotel providing excellent service at booking in, breakfast and departure. The hotel has recently been refurbished to a high standard, the accommodation is small but presented very well and a jolly good breakfast was provided. The location of the hotel was found to be convenient when attending the Olympic Park and not too far from central London. if required a jolly good meal can be taken at the Turkish restaurant across the road .

    « Classy Hotel at Reasonable Price »

    Stayed in this hotel Wednesday 23rd September.Unbelievably clean,and finished to a very high standard.Centrally located,with many nice restaurants nearby. Special mention to owner/manager Salim,and receptionist Nelly,who were both extremely pleasant and helpful... We will be back!!

  • 5
    « Excellent Hotel »

    The hotel was excellent. Staff were very friendly and helpful. There were aspects of the stay which were exceptional including: excellent breakfast, fast wifi, customer service. I will definitely return for another stay in the future

    « Not the Best »

    We stayed at this hotel one evening.On arriving from a 3 hour car journey, were not made to feel welcome by the stressed unfriendly receptionist.There were complimentary soft drinks on the reception counter which we helped ourselves to while she had a very awkward costumer service phone call.We were lucky to secure parking space.The rooms were clean and basic.The shower room jn the family room was compact with a very slow draining small sink.Breakfast was OK, seating closely in back to back rows felt cramped and lacking in personal space. Sufficient for a one night stop with no frills.


Getting to the hotel ...

All directions
·From: North. Take M1 South to M25 East to M11. Follow the signs for London to M11 J4 to A406 North Circular Road. Head towards Ilford A118 and Exit at Ilford. Head for the town center and the Ilford Train Station. The Best Western Greater London Hotel is just one minute opposite the train station.