Best Western Cape Cod Hotel

Me and My family was traveling to cap cord for school break. we have stayed 2 nights at this best western in Hyannis. our room was nice and clean my kind's loved the pool and hot tub we also like the breakfast waffles was so good our room was gig and both nights was quite.

We booked about 40 rooms at this best western hotel for Hockey Tournaments is Jan. The location is perfect in Hyannis, close to main area and things to do. Rooms are well maintained and they are doing some upgrades to the hotel. We can not wait to see how new upgrades turns out. Kids loved indoor pool and Hot breakfast. We will see you guys again soon.

This hotel has disrespected us in every way. They woke up the hotel with construction at 6:45 am and claim they weren't responsible as the construction crew didn't speak any English. With multiple messages to the GM Jay Patel , and with no return responses we finally got a hold of him by telling the front counter staff we where looking to make a large reservation for the summer and then he miraculously was available to talk. He admitted on a recorded line that he did not want to call us back and the his hotel has had so many complaints that they shut off there refund system. He said to call our credit card company or the reservation company to have them refund us for his hotels bad service. This hotel is not worthy of your hard earned money. STAY AWAY!

A little dated and needed a few repairs, but staff member, Jerome, was quick to please and very efficient and polite. Would def stay again as I am a Best Western rewards member. Breakfast buffet, surpriingly, was excellent and staff there was constantly cleaning and straightening things out. Big bonus when staying there.

Ten minutes from the port but consider the downpour of rain it was great to arrive from a tedious drive and welcome to have a warm rook and soft bed. Service was also very hospitable. Didn't have a chance to use the facilities but it appeared that they were all very clean.

This was my second time staying at this motel. Nothing but good things to say about it Pet Friendly in a beautiful room! The breakfast was out of this world too. We will be back Pet walking area right out the door too!! Great indoor pool that my grandson loved

Inadequate room service, dangerous situations in cramped bathrooms, slippery tubs - no mat. Location was okay. Pet friendly was what we were looking for. We had a problem with our room and notified the front desk early Saturday morning and they did nothing to correct the situation.

Centrally located about 5 minutes from all the main attractions in Hyannis. Great restaurants and all of the mini golf places and the shops. For a tourist it's a great place to stay. Very fun and our cat was happy too.

I'm not sure why there's so many negative reviews to this location. My family and I (and our dog) stayed for a week and loved it! The room was a bit small but it was clean and had a table, 2 chairs, an armoire with an ironing board, iron, a TV, there's a hairdryer in the bathroom. The beds were very comfortable, with enough pillows and covers. Also, there's a microwave and a half fridge (no freezer). - Upstairs there's an ice machine. Parking lot can get overly crowded on the weekends, we didn't have many issues. There's one EV parking spot with a charger, I don't believe it's for Tesla though. There's a nice walking area to walk your pets. But please don't be one of those lazy guests that don't pick up after your pet, that's very trashy (it's not that hard to pick up after your pet; there's even trash bins located throughout the property outside). The pool, hot tub, sauna, shower area was clean (I saw someone clean that area everyday) & always had fresh pool towels ; everything was working well & there's speakers with music (wasn't always on which was a bummer but better than nothing). Breakfast; not bad, quality could be better. Coffee, juices, milk. Eggs (either scrambled or omelette, and hard boiled), homefries, bacon or sausage (links or patty's), a pancake machine (you make your own with the touch of a button, that's it! So cool! A hit with the kids), fruits, yogurts, granola, muffins, bread/toast, and 3 cereal choices. The only issues I had with this visit were with other guests. There was a huge group (I think a little league baseball team and families). They were so obnoxious!! The adults didn't seem to watch the children (they were more worried about getting drunk and sitting on the one small deck), the kids were running around the dark parking lot, throwing balls, yelling -which yes they're kids but- this was happening all night past midnight with no parental supervision. They would also take over the hot tub area and hog it for hours. Breakfast time? Forget it, so rude and again NO parental supervision. Every guest was side eyeing these “parents” this breakfast area was basically a free for all for these kids. Bumping into people, cutting the lines, grabbing stuff (putting dirty hands on stuff and putting it back) for themselves (even the smaller kids which should've gotten help, 5 yr old?) Needless to say it was a hot mess!! The only other issue was the cost was a bit higher than I expected. Other than that the visit was great.

We stayed here for 2 nights while visiting Nantucket. We liked the location and the staff. The room we got was dirty. There was mold on the bathroom wall, the walls were dirty with maybe ketchup, and the carpet felt wet. There was no safe in the room either. Maybe there are better parts of this hotel, but we clearly stayed in the bad part. I can't believe we paid 300$ a night for this room. Very disappointing.

Be careful! This hotel employs a bait and switch: Online, it clearly states that one has until 4 p.m. on the ARRIVAL DATE to cancel without penalty. However, the confirmation email that is sent to you AFTER YOU BOOK ONLINE states that the cancellation time is 4 p.m. on the day BEFORE arrival. I have stayed at many Best Westerns for many years and this is the first time I have seen this.

Stayed here a week ago and had to leave in the middle of the night after finding bugs. We now have roaches in our home and management has not responded or refunded the remainder of the money since we checked out.

The room was clean. Desk staff was efficient and pleasant. The location was close to the funeral we were attending. Breakfast was a challenge. Staff person cleared milk, butter, omelettes left in the tray and turned off the juice machine all before the posted end time. No milk for coffee, no juice, only dry toast, couldn't have milk for cereal. Greatly disappointed in this as well as the rude attitude from the staff person when my wife asked about getting something to drink.

Hotel was old, not been updated, smelly, worn out towels, (only given one each), curtains in room torn and when mentioned to staff at front desk did not seem concerned or apologetic Would not recommend staying there

We had to change rooms because first room had a really strong smell. Second room was better but still not great, phone dirty, remote sticky, curtains torn - this was the same in first room as well. This room also had handprints on the headboard. The pool was nice. But, the best part was the gentleman working the front desk on 6/23/23 at approximately 6:30am. He was doing both that job and attending to the breakfast. Which was very good. I wish I had gotten his name to give proper credit because he was doing a fantastic job balancing his duties all with patience, a good attitude and a smile on his face. From my stays at two different Best Westerns the last two nights, he is the best thing Best Western has going for them!

Convenient location away from downtown, so a bit quieter. Breakfast was good with a nice variety. The light from the hallway is bright and shines through the bottom and sides of the room door, keeping the room lit throughout the night.

Nice indoor pool area. Has the whole package: heated pool, jacuzzi, sauna, steam rooms. Pool is shallow at a max 4ft but it gets the job done. Fun for kids. The pet rooms are all external rooms with hard floors. If you have young children who crawl, this may be a problem. It is for us. Accessing the hotels facilities from outside with kids is also frustrating for us. We use pretty much everything the hotel offers. We've stayed a couple times now. Will be staying again for the convenience. We've had some important requests not just initially denied, but downright ignored and with no outreach to us, and I have had to correct the issue each time. Nevertheless, all the staff I have interacted with face-to-face, usually at night, have all been welcoming and friendly and willing to work with us on arrival. Monica is always terrific. Breakfast is generic but that's not a complaint. Just an observation. Tastes like standard hotel breakfast buffet. Eggs, sausage, bacon, bread, muffins, cereals, yogurts, pancakes, juices etc. We were perfectly happy with what was offered.

The only thing I thought was good about this location was that it had an indoor pool. When I arrived the bathroom could have been cleaner. The paint job was not very good. The remote was very sticky and did not go away even when I wiped it down housekeeping is very limited you don't get any unless you stay more than 3 days. The vending machine was completely out of stock and only takes dollar bills no credit or debit card so make sure you have dollar bills if you need to get something out of the vending machine if it's in stock again mine was out of stock. The toilet did not work the following morning and again I had to wipe down the edges of the tub because there was hairs and an unknown dark substance on the edges I also did not know at the time I paid double then what a family member paid for the same exact room if I had known at the time I would have questioned it but I did not realize it till after we left. The room is definitely not worth the $400 that I was charged.

Arrived on 04 FEB 2023 during the artic blast, outside temps were -20 with wind gusts. The room we were given was 236; we reserved a Pet Friendly room as we were traveling for the first time with our 2 dogs. The room was frigid when we entered. We turned the hear up full blast understanding that the hotel probably does not maintain comfortable heat temps when no one is staying in those rooms. After an hour of not being able to take our coats off, we stopped by the front desk and alerted them to this problem. We said that we would be back in an hour and report if the room got any better. After we returned and waiting another hour the room was still not getting any warmer - coats were still on - we went back to the front desk and was given a new room, 231. This room was a little cold when we arrived but we increased the heat and it warmed up nicely. We were able to rest comfortable for the night. There appears to have been a flood or two during our stay on the first floor neat the pool area. And there was an alarm that went off for a couple of minutes in the middle of the night, it quickly stopped, we have no idea what happened. We were asked to check out at the front desk upon our departure which we did, unfortunately there was no one at the desk and the wait was almost 10 minutes, even though there were other employees in the buffet area. As for the Pet Friendly part we were very happy, there is one pet entrance (Door C) in the back of the building as pets are not allowed any where else in the hotel, this entrance is located pretty close to some grassy areas, please note there is a fairly busy road in the back of the building as well. There is a very nice dog park about 3 miles away. Our pups enjoyed this park very much (on the much warmer Sunday morning).

Very clean room, loved the hot tub, nice and quiet, everything worked, but the water was so soft and slippery in the tub that I fell and bruised my leg catching myself. Most slippery bathtub I've ever stepped into. No grippy rubber or anything on the tub floor. Also only 2 towels were provided. Water that soft (very low pH not enough minerals) is hazardous and should be addressed.

Everything was spotless to begin with. The people are great, the food was great. They have everything you could think of for breakfast! The dining room is lovely. Not only do they have a working heated indoor pool but they have a hot tub, a dry sauna, a shower, a bathroom, plenty of towels, chairs and tables! All clean and like new! They also have a lift to lower a person who is handicapped into the water! The rooms are beautiful. Large TV, microwave, coffee maker with packets of coffee, tea and creamer, sugar,etc , refrigerator, clothes closet with hangers, hair dryer, iron, and more, they thought of everything! Our dog was happy! Oh, I never heard a noise from any room around us! Even the other guests were nice. They all must have been as happy as I was to stay there! I am looking forward to our next stay! And you can't beat the price!

Terrible staying lm not recommended for anyone to stay in this place! The hot tub not working heat not working they not returned my deposit so Terrible. During the night the heat machine makes loud noise we can't sleep.

The location is convenient to shopping, dining, and beaches, and we did all 3. The room was just right for 2 adults and a child. Couldn't beat the price either. We were only there for 1 night but managed to get in all that we planned and some swimming in the pool too. The breakfast was typical buffet style and had limited choices but was filling enough to get us to lunch. Will stay here again next time.

The hotel is well maintained and staff made sure we feel comfortable as my mom is in her 80s and mobility is an issue for her. We were given room on 1st floor so we can easily move around. Rooms were spacious. They do have nice hot buffet in the morning as well.

We stayed here recently in King size Bed. Upon check in we were greeted with warm welcome and fresh baked cookies. The staff is very friendly and helpful. The rooms were spotless. They nice nice huge indoor pool, hot tub and sauna. Fitness center was little small but it was enough for us. Hot breakfast served daily and they do have nice selections.

We stayed at the Best Western in Hyannis and frequently stay at Best Westerns on the Cape and in Saratoga NY. We never had such a bad experience as this current stay. We had booked a king size bed and they placed us in the back of the T shaped hotel. While walking to our room a person opened the door with no clothes on and asked for a smoke. Once we arrived at our room it had a very smokey smell (even though this was supposed to be a nonsmoking room) we found that they were doing extensive renovations in the back area. This made it difficult to rest when we would come back to our room in the afternoon because of hammers banging. Even though the hotel was virtually empty and they have over 120 units, we were told they only have a few rooms with king size beds. This was either not the truth or very poor hotel planning for a hotel this large. On the third day our hotel keys no longer worked because they were programmed for a 2 night stay instead of the 4 nights that we booked. On the second evening a tree went down in the back road and a tree crew used power chainsaws from 1:00 to 3:00 in the morning. This was not the fault of the hotel but just added to the general misery of the stay. When we were checking out the women at the front desk never asked us how was our stay but we told her. She could have cared less.

front desk ladies pleasant very helpful in where to eat and shop, durran keep the food section clean and full of food all the time. b'fast was great , king size bed very comfortable room large and clean over all stay very pleasant Ralph and Mary Lou Syracuse New York

My most recent stay was for 4 night during training for Cape cod 5 bank. Hotel was located right next to training center. The front desk made us feel welcome. Location is close to everything, food, shop, mall. Hot breakfast was wonderful.

From the minute we walked in to the time we checked out, the customer service was excellent. Rooms are clean and each rooms comes with mini fridge and microwave. Indoor pool is huge and super clean. They do have excellent hot buffet each morning, and have plenty of hot and cold options for everyone. Good to see full breakfast again.

We stayed here recently for couple of nights. The room was spacious for King size, and it was super clean. We had plenty of room to stretch ourselves and set up pack and play for our infant son. Breakfast choices were wonderful and well managed. Indoor pool was huge but we could not enjoy as we did not brought swim suites. We loved it here.

This has had to be the worst hotel I've ever stayed at! The elevator was broken, they gave us the 3rd floor and didn't even offer to help us with our luggage! The room was musky and very old. Glad I have stayed at other Best Westerns to not get a bad opinion on the chain. Also, the area shuts down after 9 PM in the middle of summer???

This is our second time visiting this hotel and we absolutely love it. The hotel appeared to be full during our recent visit. We did not hear a single guest complaint about noise. As always the hotel was clean and spotless. 2queen bed room was spacious and smelled fresh. Staff is amazing and very friendly.

When I got to my room to shower after my day at the beach, I could not shower in peace as there were several people in the hallway which provoked by dog to incessantly bark to warn me. The bed was not comfortable. The pillows were too small. My dog also found an eaten chicken wing on the hotel room floor, and I was disgusted that the room had not been thoroughly cleaned before my arrival. The guy at the front desk was also rude. I had my dog along with all of my stuff on my shoulder and instead of promptly checking me in, he answered the phone and talked to a person inquiring about staying for upwards of ten minutes. There was also a line forming behind me. I was there before the phone rang--he then had the audacity to drive my car around back as if it was his decision where I should park. There was also a bug I had to trap in a cup so I could sleep that night. This experience occurred during my stay on the 25th of August. They charged me $245 to stay 1 night.

Needed a place to stay with our dog and was happy to find this spot. Was a bit expensive but I was super happy with the cleanliness. Front desk women were wonderful as well. Also, coffee out all day. And pancake machine! Close to lots of spots to eat, shopping, and easy to get to the ferry.

We always enjoy our stay at Best western hotels. Always find hotels clean and well maintained and they have the best breakfast buffet. Fresh fruits, sausage, bacon, potatoes, Breads, pastries, pancake, yogurts, milk, cereals, boiled eggs. and awesome new england coffee. We will come back soon.

Great staff and service, very clean. Great location and it is pet friendly which is very important to us. The only downside was the swimming pool was too warm, it was like bath water, about 10 degrees cooler would be good.

i check in on saturday evening on july15,2022 for 3 days@and 3 nights at bestwesterncapecod hotel at 5:00p.m. the tall guy check me hotel right away he gave room key right away he said go up to room right away on 2nd foor nice room it was king size room room was good no plnlems with room the tv work the ac work and hot water work to and cold water work to no ploblems with bathroom every thing room was work great to super nice size rooms the pool was good and work out center was good small work out center it was good 1 travelmill and 2 bike and ski machine go work out center nice time at hotel i d come back hotel nextyear in downtown,hyannis,massasetts visit my sister next time the ladies check me checked out on monday afenoon on july 18,2022 around 12;02p.m. gave 2 room key card at frontdesk he was helpful tome no ploblems with her she was nice no ploblems with here the breasfast was good light breastfast light eggs and toast and pancake machine and coffie and orgence machine breasfast was good nice breastfast was good no ploblems with brearfast every thing was goodto super to excellent thanks a gain for pull up hotel for 3nights@3nights it helpfill at hotel in capecod,massasettsi work comeback your hote again and stay again at hotel is was good the business center was good 2 computer and 1 printer print page good size business center he was helpful thanks a gain have a good week to you and good night to you ok thank you. my email address chuckdeutsch@gmail.com

Team at this wonderful hotel takes pride in the culture of their hotel. Breakfast crew was on their game and food was excellent and they made sure to replenish in timely manner. Room was well maintained and spacious. We enjoyed warm cookies upon check in.

HORRIBLE My room was moldy, bad odor, holes &stains in curtains, food left in fridge, 2 huge water bugs running around, broken elevator, blood stains on edge of tub, remote full of sticky stuff. Nasty

Convenient location to get to places between "mainland" , Hyannis and Osterville and grocery store; good breakfast.with hot food and attentive breakfast staff. Very clean and quiet. Would stay here again.

We always stay at this hotel whenever we are in cape cod and hotel and staff never disappoints us. The price was little bit on higher side, but we understanf it was holiday weekend. Staff is always wonderful and make sure we have great time. They offer one of the best buffet in the morning and Karen is doing wonderful job.

its a step above motel 6. a short step. it smelled. no ventilation in halls. room was a sardine can. bathroom sink was in main room where there was carpeting. shower and toilet in one room and cant move. its horrible.

Hotel needs a major overhaul. Halls have a strong smell of disinfectant. The air conditioner in both rooms we booked were moldy and really loud. The staff was friendly but seemed overwhelmed. Security was nonexistent. People were keeping locked doors open with rocks.

They have been great over the last year or so I've stayed here. Even thou it's an older building they have revamped it and most things work well. Price is okay too being on the Cape. I just wish the prices' were the same in summer as winter. But the Cape is popular of course mostly during summer.

Very clean and well maintained hotel. Rooms are good size and spotless. Breakfast selections are plenty and delicious food. All team members are very friendly and always make sure we had wonderful experience. Location in pretty close to main street Hyannis. We loved it.

We decided to travel at the last moment to Cape cod and it was well worth it. Family friend recommended us Best Western hotel in Hyannis and we absolutely loved it. Staff is amazing and rooms are well maintained. Hot breakfast buffet had many excellent food options for everyone. Thank you, we will come back again.

Didn't even offer any kind of deals or coupons site Said 129 a night suppose to be 300 total came to 500 Just for 2 nights and all the woman could muster was weekends always cost more I explained it was my first time didn't even apologize. Great hotel.. staff wasn't friendly

We always stays at Best Western Cape Cod Hotel whenever we are in the area. Staff is amazing and always go above and beyond to make sure our stay is pleasant. Rooms are always well maintained and spotless. Hot breakfast was exceptional as well.

The staff is very friendly and attentive. Hotel is located close to many good attractions and things to do in the area. Rooms are well kept. They do offer nice hot buffet in the morning. There is plenty of good options to select and delicious. I look forward to staying again this summer.

We have decided to travel during April school vacation, just to get away, since we haven't travelled in a while. We booked at last moment and end up getting very good deal. Hotel is close to main attractions and restaurants. Rooms are well maintained and clean. Kids loved indoor pool and hot breakfast.

"The hotel was spotless and well maintained. Everyone we encountered were very friendly and outspoken, they always made sure we are comfortable. Hot breakfast was nice and plentiful. Karen is doing wonderful job in breakfast. Would definitely come back here.

This is a great location in Hyannis to see and visit sights, shopping and great local restaurants. Looking for more relaxation? This is the perfect hotel for poolside actives. a massive pool with a hot tub and sauna. Plenty of seating in pool area. The hotel layout is convenient. They also provide a nice breakfast. Parking is free onsite.

Awesome hotel for families visiting Cape Cod. The location is perfect, close to main road, yet very quite surrounding tress. They do offer very nice hot breakfast Buffet and it is included in price. Indoor pool is huge and super clean. Kids enjoyed it.

Had a very enjoyable stay last week. The hotel is very well maintained and super clean. All staff member is doing excellent job by making sure all guests feel welcomed. Hot breakfast is very nice and tons of good food options. Kids loved Pancake.

Quality service all around . Respectful staff. Good customer service. Clean room. Nice breakfast and good swimming pool and exercise room comes handy. This is a beautiful hotel . Relaxing and welcoming.

I originally planned on being off island for the day. That day turned into overnight when my boat got cancelled. Luckily BW had vacancy and I was able to call and get a room immediately. Staff is friendly and rooms were clean and welcoming. I have stayed at this particular BW before but with animals. They are always accommodating.

Staff Great ,Breakfast very good, room dated slider very dirty and big spider web . tub slippery when wet .Its OK for over night. The hot tub blue black color will creep you out but besides the water making me itch its O.K. just old.

Bathroom had mold. Ceiling tiles were falling. Plaster was not finished where a previous towel rack was. The luggage rack end was chewed. At checkin the woman was not helpful. The employee working the breakfast was disgusted every time she was asked to replace an item.

We are a family of 4 decided to take break and traveled to Cape Cod for winter break. We called hotel and booked directly, and got excellent deal. Staff is wonderful and friendly. 2 Queen bed rooms was spacious and clean. Kids really loved heated indoor pool and Hot Tub. Thank you

Beautiful breakfast daily. Very clean. Staff was very accommodating and friendly ! Very reasonably priced for the area and time of year. Hotel was quiet and central to downtown Hyannis. Nice pool and fitness center.

The hotel was over run by 14-16 year old hockey players who were on a mission to disrupt and destroy. They ran down the hall s banging on doors and confronting customers. They threw food in Road the luggage rack down the halls while verbally assaulting people. Staff watched while multiple families left their facility early. The staff said they were so upset and felt bad but the only person that could do anything was the general manager who is never available. They also stated that they are scheduled to work alone and are on equipped to handle situations like this.

We family of 4 decided to get break from work and school and end up booking room at Best Western Hotel just to take a break, and we absolutely loved it. The hotel is very clean and well maintained. Indoor pool is huge and super clean. Kinds enjoyed Pancake and hot waffles. Over all excellent stay.

Very Welcoming. Quick Check in and out. Rooms are very well maintained and spotless. Hot breakfast buffet was excellent and plentiful. Kids loved indoor pool, it was huge and sparkling clean. Its slow season so the rate was very reasonable, but usually in summer it goes much higher. Over all we liked here.

Overall the rooms and the gym need to be modernized I felt like I was in the 90s early 2000s…the continental breakfast was the only redeeming quality of the place also my daughter broke out in a slight rash in the morning could have been from the terrible beds.there was also a big oil slick in the parking lot that was hard to navigate walking my dog.

This hotel is poorly managed. As witnessed by the other reviews, the place lacks cleanliness and customer service. Jay writes positive reviews to offset that bad ones. Look closely at all of the highly rated reviews.

I've stayed here for few years now off and on for business overnights and found it fairly consistant for service and room offerings. They have reasonable off season rates but rates do rise alot during summer as expected on Cape Cod so beware of that.

One of the best place to stay in Cape Cod. We were part of large family gathering and had blocked off almost half of the hotel. Everyone in our group were pleased with their experience. Staff is very polite and helpful. Rooms are very well appointed and super clean. Kids took entire swimming pool to themselves and they had a blast.

I called hotel prior to making the reservation. I was told the hot tub was working. I was told same upon arrival. It was not. I was told they would fixed the problem but maintenance never came. After over an hour of waiting I was told there was nothing that could be done. Since I went to the hotel specifically for the hot tub I asked to check out. I was told I could but they would not refund the money for the two nights. The two clerks seemed to enjoy telling me that. I asked the clerk for the best western number but she told me she didn't have it. I looked up the number on my phone and called. The clerk asked me not to film her. I wasn't. I used the phone to look up the number. The person I spoke with at best western was of no help. I checked out and asked for a statement. The clerk said she could not print one out because the system was down. She said she would email me the statement. I waited for her to do so. She said she did but it did not come through. I never got it. I've been staying at that hotel even prior to it becoming a best western for over 25 years and never experienced a problem such as this. Prior to this incident the staff has always been kind and helpful. I felt that the two clerks I dealt with were disingenuous. I will not stay at this hotel again.

This was our second time staying here and we will be back. We were very happy to have the hot tub and pool all to ourselves! The room was very clean and mostly comfortable. I was glad I brought my own pillow, the pillows very very overstuffed. It would have been nice to have more towels. Seriously, one large bath towel, one small, only 2 washcloths and 2 hand towels...for 2 adults fir 2 nights. No housekeeping in the room to replace them. A couple of maintenance issues, a burned out bulb over the sink, and the towel rack coming off the wall. The breakfast was beyond our expectations, very ample and we appreciated gloves being provided and required. The bed was very firm, too firm for me.

The rooms were comfortable and clean. The staff was friendly. There was roof work being done. Not all the outside sliders were in working order. It is conveniently located. There is a great dog park nearby.

BWs are totally reliable for me and dog. I joined their loyalty program and I'm glad I did. Have stayed at locations in 4 different states and there's a nice consistency with reasonable rates. I wish the breakfast options were better but that pretty much goes for all hotels apart from the Ritz which is currently out of my budget anyway.

We stayed recently at this property for friends wedding and enjoyed the hotel experience. Clean and welcoming and the bed was one of the most comfortable i have ever slept on. Karen is doing excellent job serving delicious hot breakfast and front desk staff is very helpful and friendly.

I wanted to celebrate my birthday with family, who stays in Hyannis. I couldn't celebrate last year so I was very eager to visit this year. I am glad that I booked Best Western Hotel. They are very nice and courteous. Jay was absolute pleasure to work with. I got reasonable rate and super clean room. Hot breakfast was plentiful and fresh. I will always stay here from now on.

Absolutely loved it here. We have been coming here for 3 years and always been great. Staff is always very courteous and friendly. We usually leave early due to hectic schedule and they always make sure we have early breakfast then normal hours. Rooms are spotless and indoor pool is always very clean and perfect.

Rate has gone up, amenities down, smells like an ashtray. Apparently Hyannis' newest “welfare motel.” Staff seemed bewildered about my complaint about the smell repeating that it was a non-smoking facility. Yeah, and I'm LeBron. The cops coming to haul away a guest in the early a.m. was a real treat too.

We had excellent experience, as always. The hotel was very busy during our stay but it was pretty quiet. Staff did made sure that there will be quit time after 10:00 PM. Indoor pool and Hot tub were great. This is the only few hotel who still has Sauna. We absolutely enjoyed Sauna. They do offer very nice Hot Buffet. Always fresh and good selection of food. Great Place to stay in Cape.

Lobby was ok, but guest room was musty. Furniture was worn and uncomfortable.Popcorn ceilings stained and coming apart. Shoddy plumbing. Parking was somewhat awkward and homeless begging in parking lot.

My wife and i had another awesome visit at this beautiful Best Western Hotel in Hyannis. Its a great property with excellent staff and service. In the off season the prices are very reasonable. Summer is very busy on cape and we usually dont visit here. They always have very nice hot breakfast. Lots of hot and cold options. They do have nice and cozy indoor pool and hot tub, Sauna.

The room was just what I wanted. If you love shopping, this is the area for you. Tons of strip malls after strip malls, etc plus real huge mall. Some great places to eat. Off season, so don't know about the beaches. Some traffic during rush hour times, even for off season. Bed was really comfortably. Table to eat at.

We are group of 20 were sent by Eversource to restore power during recent Storm, and they booked Best Western Hotel in Hyannis. Staff is absolutely amazing. They were very accommodating even in crunch situation. Rooms are well maintained and clean. Randy is doing amazing job keeping up with hotel breakfast department. Hotel was completely packed, but he did not panicked and made sure everyone is comfortable. Excellent hotel and Staff.

Jay was amazing and extremely friendly. He made sure our stay is comfortable and stress free. The room was well cleaned and fresh. It is not brand new but we felt very comfortable. Our main priority is cleanliness and it was well cleaned. The location is close to highway and route 132. Hot breakfast is excellent was well.

We made reservations through booking.com for our first night and directly with BW for another night. We arrived to check in for the first night at 3:30pm with a very unfriendly desk person. We wanted to cancel the 2nd night and were informed that the deadline was 3:00. We signed the paper for both nights since there was a chance we could stay and were paying for it anyway. We didn't stay the 2nd night so I called to at least have the pet fee taken off and found out the cancellation policy was 4:00 the day before. We had tried to cancel it at 3:30 and the desk attendant LIED. Called customer service and the response was we signed for both nights. We did that under false information! I called customer service a few times. They contacted him again and the new excuse was that it was a third party booking so there was nothing they could do. That is also a lie. I have the credit card charge to prove it. I found quite a few reviews of the manager overcharging and unfairly charging. It appears to be the pattern and since it is a franchise, customer service does nothing. They believe the lies and continue letting him do business. Apparently as long as they are getting their money, they don't really care if he is stealing money from customers and continue to enable him by letting him get away with it. His Better Business Bureau rating is F. The absolute worst rating. I will never stay in a BW again. BEWARE!!!

Had a pleasure of staying this past weekend with my wife and some of my family for a wedding in town. The hotel is located close to main area in Hyannis. The staff is super nice, Specially Herman, he made sure we feel comfortable and gave us nice local food suggestions. The rooms are well maintained and cleaned. Hot breakfast is wonderful.

The hotel is a great place to start you adventures in Cape Cod. Easy driving distance to beaches and historic areas. Pet friendly room was located in ground floor with easy access to pet walking area. Super clean tastefully decorated room. Large swimming pool. Great hot breakfast.

Our options for pet-friendly accommodations on the Cape were limited. The rooms are tilled - no carpet. That makes sense. But there is so little walking space the room that we couldn't wait to leave. The TV display was damaged and the remote didn't work anyway. The bed was not hotel-quality and the pillows were tiny little squares. On the plus side, the breakfast buffet was nice, the pool has salt water, and the staff were super nice.

Very clean room but I wish there was shower gel since I forgot mine. Staff friendly Breakfast was very good. Pancake maker was cool. I think 30 dollars a night for pets is alot but that's ok since the kennels want 75 a day.

We had a great time in the pool and during breakfasts at this hotel. It's in a great area too. Very quiet. The staff was so friendly and attentive. That makes all the difference! We can't wait to come back again soon!

We love it here. This is our usual spot to stay when we come to Cape Cod. We were here last year as well, the hotel did amazing job keeping everyone fell safe during Covid. High cleanliness standard always maintained. Glad to see Hot Breakfast back. Food options were great and staff is doing job.

Front desk was not friendly or professional. On arrival, the front desk did not smile or provide a warm greeting. His appearance was rather unprofessional (at least compared to the Crowne Plaza hotel we had just left)- wrinkled shirt, no name tag. On another occasion, one spoke rudely to my mom when she asked for directions to the laundry ("I already told you it was over there!"). Another time we approached the front desk to request more towels (only 2 in the room, and we had a party of 4) and trash bags. They literally counted out each trash bag and gave us 2 for our 3 day stay. There was a lack of good customer service, that was present at better hotels. Even if the water was lukewarm, even if the decor was outdated, and the rooms dusty- if the front desk had a better attitude, it would make a huge difference. But as it was, I'd say this hotel was little better than a motel stay.

Best hotel in Hyannis i fill welcome as soon as i walk in the hotel very friendly staff from front desk to housekeeping always smiling. our room was nice and clean we also use hot tub it was very relaxing. and breakfast was nice.

Filthy floors, BUGS in the bed, poor lighting, broken towel rack in bathroom. Garbage in front of door. Uncaring staff. Lied about pet fee. Horrible experience all around! The only positive thing was the location.

We are always pleased with our stay at BW Hyannis. Glad to see familiar faces are still here even through pandemic. It is very conveniently located close to main street and cape cod mall. The staff is always very friendly. The rooms are spotless and well cleaned and sanitized. Hot breakfast is one of the best we have ever had and every year they bring new items in breakfast. Loved Fruit Salad.

The Best Western Hotel was perfect and reasonably priced. It is situated in Hyannis near shopping, restaurants, and beaches. The breakfast has a lot of variety and plentiful. It is near the main highway but has a back entrance to get to the local roads.

SOUR MILK SMELL from the AC and strong gyum scok stink in room and on bed. Slept little and left early, told the desk clerk CLERK, HE ASKED WHAT ROOM, i TOLD HIM AND HE PRETENDED TO WRITE IT DOWN!!!!!!!!!!!!!!!! so they know the problem exists. . GOOD RPICE FOR CAPE, CRAPPY P[RICE FOR STINKY ROOM!! pet friendly but that not the problem

We choose this hotel at last moment as there was no room available and we glad we did. Jay was absolutely the wonderful host and GM. Rooms are well maintained and clean. Staff does very good job cleaning and sanitizing all rooms. It smell fresh and clean always. Hot breakfast has many good options and Randy does excellent job maintaining the breakfast buffet.

We stayed here on the first leg of our family vacation to explore the cape. The room was clean and the amenities were great. Hot breakfast, great pool and hot tub! Staff was helpful and we enjoyed our stay.

Had to cut short 4 night stay after only 1 night. Very strong urine smell in room. Urine stains found on bedding. Dog seen coming from room next to ours on non pet 3rd floor. Wife has pet allergies and can't deal with pet related issues. Could not recommend this establishment.

Our family of 4 enjoyed our 2-day stay, despite not spending too much time at the hotel. PERK: the breakfast. Seriously had so much to choose from, and the amazing attendant made sure everything was always well-stocked. Appreciated the disposable gloves to use as well. CON: bathroom in room is really small. Would suggest a re-design with pocket doors. And shower was really slippery. Something should really be added to the bottom of the tub to ensure guest safety. All in all, a nice home base for us in hyannis!

We (family of 4 with kids 18 and 16) and our 85-pound Goldendoodle stayed for 1 night before catching a ferry to Nantucket. The hotel, set back and in between two busy roads, offers plenty of parking and a small area to walk your dog. There's a limited number of pet-friendly rooms. Ours, on the 2nd floor, was clean and comfortable. Signs of wear and tear (scuffed walks, dented door) exist. There's a good-size fridge, microwave, and small coffee maker. You'll find 3 drawers, a wardrobe, and a table with 2 chairs. You can open the sliding door for fresh air. The ac is a loud wall unit; I like to sleep with the hum of a fan so no issue for me. The people who work here were very friendly and helpful. My son loved the breakfast, a mix of hot and cold options. I appreciated the flavored coffee syrups. It's about a 10-minute drive to Main Street and 10 to the ferry.

As always we love Best Western and their staff service. The hotel appeared to be at maximum capacity but we did not hear any other guests during our stay. The entire hotel was very clean and followed COVID cleanliness guidelines. Hot breakfast is excellent and Randy is doing excellent job in breakfast. We will see you guys again in near future. Great job guys.

We spent 5 days at this hotel. The employees were all very nice and helpful. The breakfast wasn't bad and had a good variety each morning. However... The room was old, outdated, the beds were lumpy and uncomfortable, the air conditioning was super loud, some of the gym equipment is broken, and the hotel really needs updating. The pool is full of kids and it's hard to really enjoy it because of all the kids. The pool, the spa and the sauna are also only open from 9:00am - 9:00pm. There is no lifeguard on duty so there is no reason they can't leave it open at least until midnight. When you come back after a long day you want to relax and enjoy the amenities but you can't because everything closes at 9pm which was really disappointing. Also, there is no lifeguard on duty and a kid was in the pool while his father was talking to someone. Another parent saw the kid drowning and told the kid's father who then jumped in to save his kid. Parents take their kids and don't watch them and there is no lifeguard to help. The rooms don't get cleaned unless you ask for it. The housekeeping staff told us they clean the rooms every day so when they didn't touch our room for two days we were surprised. On days three and four we actually stopped and asked them to clean our room to which they said okay but never did. Finally, on our fifth day with the trash totally full, the towels still wet and no one showing up to clean we asked the front desk and were told they don't clean the rooms until you check out. I wish they had told us that when we checked in so we would have been aware of this. We understood why (COVID) but at least inform guests of the rules so we could plan accordingly. The day we checked out, it was 2 minutes to 11 (checkout is at 11) and the cleaning staff knocked on the door to see if we were leaving so they could clean the the room! Give us 5 minutes to get our stuff and get out before kicking us out! The Best Western website talks about their enhanced cleaning standards and how they won't enter rooms for 24-72 hours after a guest leaves and then they'll clean the whole room but since they tried to start cleaning before we were even checked out I don't believe they follow the guidelines they state on their website. Outside behind the pool there is a sidewalk that takes you to some guest rooms and to the stairs to get to upstairs rooms but the entire time we were there (5 nights) there was a large rolling trash bin sitting and smelling on the sidewalk. You couldn't walk near it without smelling the trash which was nasty. In the gym there were old, dried up wipes to clean the machines. You can't wipe down a machine with a dried wipe so I asked the front desk about that and was told they were there from before the pandemic so I asked them to replace them with a new pack. She said she'd leave a note for the manager but two days later that still hadn't happened so I went back to the front desk and talked to someone else. She said she would also leave a note for the manager but I have no hope this manager will actually fix the problem. How can you wipe down the machines after using them if they don't supply cleaning wipes! That's gross in a normal situation but with COVID you want to be extra careful but can't because the hotel won't supply wipes. Thank goodness I brought my own! I doubt we'd stay at this hotel again unless they get their act together!

We really enjoyed our stay here. The rooms small, but updated, and very well kept. Good value for the area, and close to everything thing. The hot breakfast was excellent, and the guy that was maintaining it did an excellent job making sure everything was kept full. They still have not gone back to cleaning and straightening the rooms each day, something that started at most hotels during covid, but I'm not sure if that's still state regulations or not, or when that will return, so it was a but of a pain having to go down to the front desk to get clean towels each day, and it's nice to come back after a long day to beds made and room freshened up, but again, I haven't been at a hotel post covid that restarted that yet. Anyway, we really enjoyed our stay and would surely consider staying again if back in the area!

a great stay centrally located at a reasonable price, breakfast was very good and you didnt have to ask for anything all was provided very recommended for friends and families nice pool and a nice area in the back to to sit down together and outside.

The Cape Cod is usually very pricey in summer, we felt the Best Western Cape Cod was well worth is for the price we paid. We felt so relaxed. Rooms are well maintained and spotless. Indoor pool and hot tub were great. Hot breakfast was exceptional as well and it was complimentary. We loved it.

Location and price for this Best Western was good. But when we got there, we were told they were just starting the breakfast again but they were not servicing the rooms. If we wanted clean towels and supplies we had to go to the front desk. Also we found the rooms to be a little small.

UPDATE: Sasha at the front desk (she shall be known henceforth as Sasha Fierce, Goddess amongst women) saved us. She moved us across the hall to a similarly arranged room but that smelled MUCH fresher. Given this, this hotel is back up to a 4 star rating. Could it use improvement, yes, progress is good for everything, but in its current state, perfectly liveable and when it's not, I have faith in my new goddess Sasha, she will do right by you if you do right by her. Original: Checked in today, dog friendly room, walked in to the room and were hit with a wall of urine scent...and it was not dog urine. Human urine, acrid and burning our throats. It is July 4th weekend so we called the desk and asked for another dog friendly room or air freshener if another room not available. We were offered air freshener. The poor overworked front desk manager brought us some air freshener, a pump which broke within a minute and it was her only can. This alleviated the scent for about 15 min. But the rugs need to be torn up and the bathroom tile torn out. Nature's Miracle would not work against this. We asked for the carpet to be shampooed, but I doubt that can be done tonight, not sure there is any housekeeping or maintenance staff available. Barring this, we will ask again for another room. Will report back here to update status. Other than the scent though, the room seems clean if a little worn. I would like to reiterate, the woman at the front desk is doing her best. This is a different kind of issue.

We have been to many Best Western as we are a rewards member, by far this hotel had the best hot breakfast we have experience. It just not about food, but the staff service we got was wonderful. Staff is very friendly and always made sure that food is stocked. Mike the breakfast attendant made sure everyone wear gloves 1st and then get food. They had Eggs, sausage, bacon, potatoes, fruit salad, pancake, juices, milk, cereal, pastries, muffins etc, and it is complimentary. What else can you ask for. We absolutely enjoyed it.

The sheets and bedding were stained, ripped, and apparently unwashed (food or blood). The air conditioner did not work. The carpet was very dirty and there was a lot of dust in the corners and along the baseboards. The room smelled like smoke. The bathroom was tiny. The front desk is understaffed. I do not recommend.

We had booked originally with a nearby hotel, site never seen, family own and operated and were grossly disappointed. We grabbed our things and called around. Jay was the friendly voice on the other end of the phone who also greeted us upon arrival. He made sure that our stay will be excellent and it was excellent. Kudos to Best Western and staff.

We stayed at the Best Western Cape Cod when our daughter had her wedding recently. We suppose to had wedding last year but due to COVID it was postponed. We absolutely loved staff and general manager for accommodating our needs and be patient. The rooms are spotless. Having a fridge and microwave is a plus. Complimentary breakfast was very convenient. We had no problem and will definitely stay again.

This is a well maintained facility and excellent staff service. Hotel is located close to route 6 so very easy to get on and off from highway. Hot breakfast was wonderful and many good options to choose from. Jay is excellent at front desk always helpful. We had great time. Thank you Best Western team for making our stay excellent.

Be warned. This hotel was not disinfected. In a time of covid, the staff didn't act to bother changing their bed sheets. We had some type of food stain still on the sheets. In addition, there were many bugs in this room we stayed in. Filty and disgusting!

The staff member who work here are very helpful and cheerful. Always ready to answer any questions without any hassle. The room we stayed, was a king bed and it was clean and very comfortable. The indoor pool was open and well maintened as well as common areas. The only things I can suggest them is to have 12pm check out time instead of 11:00 am. Thank you

Excellent hotel to spend the night when staying in cape cod. My entire family enjoyed our vacation very much. The room was extremely clean and the staff was very attentive. You can't be irate staying here.

This was my 1st time traveling to cape cod and I was little hesitant to go. Decided to book Best Western and last moment and it turned out to be great. Hotel is well maintained and clean. Staff are very friendly and attentive. Located close to Main Street and cape cod mall. They do have nice indoor pool and hot tub. Unfortunately due to COVID hot tub was not available, which is understandable. Overl all I enjoyed staying at this wonderful Hotel.

Very basic lodging. Got the job done, but a good value would be a stretch. Small room and obnoxiously loud heat/air-conditioning system made sleeping difficult. With the available lodging in the area this was adequate at best.

We stayed in several hotels as we moved across the country from CA to MA . This Hyannis Best Western was the nicest- clean, attractive, well priced, great staff and they took our small dog. We were quite happy with the place.

We stayed at this hotel for an extended tome in January. The rooms are clean, hotel is overall very quiet and has a great indoor heated pool. Staff is very friendly and helpful. The housekeeping staff is also very accommodating and front desk employees are very courteous.

All the bad reviews about this place are true! Dirty, halls smell of weed and smoke, rude staff, and horrible customer service. Fire alarms went off from 1 to 4 am and they still charged me for the room. Worst hotel experience ever!

Non smoking hotel but the smell of cigarettes and mamajuana permeate the hallways of this hotel. In our room the smoke detector was covered with plastic and surgical mask. Obviously to hide the smoking that occurred their previously. Remote for tv inoperable. Was forced to walk to front desk to get batteries....did not fix the problem

Great price and location. Decent sized room though bathroom was very small. Close to tons of shopping and restaurants. Friendly and helpful staff. Hotel doing their best to be accommodating with the restrictions placed on them by Covid-19.

The hotel was clean and very friendly. My room was comfortable. I was very happy.I asked to change rooms because of a smoking couple outside most of the first night....they did it with no issues at all

Decided to stay at Best Western In Hyannis on our recent trip to Cape Cod to visit family. I was pleasantly surprised when we arrived. The room was extremely clean and well set up. The staff was very helpful. The location is perfect, close enough to drive to main street and many good restaurants near by. Indoor pool was huge and super clean as well. We enjoyed it.

The “first” room they gave us was horrible! There was hair all over both beds, the bathroom, the toilet, the tub! There was someone's toe nail clippings on the floor!!!! There was still food in the refrigerator. I went downstairs and informed the lady behind the counter of this. She proceeded to give me an attitude because their room was dirty and I was requesting another room! The “second” room was only a lil better! We had to change the sheets on the beds that had hair on them! The only thing better was there was no hair on the toilet or tub! The employees need to go through a customer service training seminar!

My family and I stayed here back in September. We stayed here because they accepted dogs. My husband and I are both Health Care workers and were looking forward to a few days away. When we arrived we got our key and upon entering the room was dirty and smelled terribly! My husband and son couldn't breathe. I went to the front desk and the young lady was nice enough to change our room. Upon entering the new room the room smelled but it wasn't as bad as the previous room but there were still dead bugs in the corner and it didn't look like it had been cleaned in weeks. My husband started looking for another hotel but it was impossible last minute to find a dog friendly hotel. We went straight to Target and bought cleaning supplies, pillows and sheets. When we returned I started wiping down everything and went we pulled apart the bed sheets were ripped, they looked dirty and there were hairs.... yuck. On our last night the card reader stopped working, when we went to report it the guys informed us that we could get him every time we wanted to get back in or change rooms. He finally offered another room but it was our last night and moving two adults, a baby and two dogs was ridiculous at 8 pm. For three weeks I have been trying to get ahold of the manager who refuses to take my calls. Every time I call I'm told he's in a meeting or not there. I have called corporate multiple times requesting something be done. They have reached out to the hotel multiple times are told that the manger won't compensate us because we stayed there. It's a shame that the manager doesn't have the decency to call and talk with me to try and rectify the situation. I waited on posting a negative review in hopes he would be professional and call. I've stayed at other BW hotels and have always been treated wonderfully but this hotels management is poor.

UPDQATQE: The hotel general manager just called to bribe me into deleting my review. He would compensate me for deleting it. Repeatedly threatened to sue me for it with his "Corporate lawyers". After repeatedly threatening me I am not going to lie I called him a F'g idiot. He then went on a 2-3 minute long rant using words that no customer service person should be calling anyone. NEVERMIND he was the general manager. He threatened me over and over again. I have the call recorded (Which I hit record when he started threatening to sue me if I did not accept his bribe to delete my reviews. Here is what happened I stayed 10/9/20. The hotel staff had no ppe worn. This included the overnight staff as well as the "manager". The manager had his on his chin and ONLY pulled it up when I confronted hom about it. This trip had accident with elevator, asked for elevator inspection certificate to get company name. They did not have it displayed in the elevator, asked the female front desk clerk for it. She refused to provide it. When calling manager at 9:50 pm she was rude, disrespectful and yelled at me. Called to complain about dirty room. She dismissed my complaints and suggested I clean it off if I wasn't happy. It was the nightstand and phone. Pics of the phone are posted.

I spent 4 nights at the Best Western. Hotel is in a good location with plenty of parking. Breakfast was good but has to be grab and go. I brought my emotional support animal and was told I was still be subjected to the $30 pet fee. I was disappointed by that and also due to COVID 19 the jacuzzi was cold however pool was open just a little too cold for me. The rooms and hotel were clean but they aren't offering daily turnover service soo you must get new towels if staying a couple days.

We had a wonderful stay at this Hotel. Check in was super easy. Jay was very friendly and helpful. He gave us some nice local suggestions for restaurants and things to do in the area. He made sure we are comfortable. The rooms were super clean and spotless. Indoor pool was huge and it felt like tropical in there. Nice warm and clean water. We will come back again soon.

We just stayed here recently, and it was great. Hotel is located close to Cape Cod mall and many other good restaurants in the area. Staff is very friendly and responsive. Everyone were following COVID rules and maintaining social distancing. Our room was spotless and clean. It had strong smell of sanitizer, which is good in today's world. Grab and go breakfast was good. Overall we enjoyed it.

Came here with my husband for a weekend getaway and we had a great time. Hotel is close to plenty of restaurants and main street. Our room was very clean and very impressed with all the measures they are taking to keep all guest safe and comfortable. The beds was very comfortable. Grab and go breakfast was ample with good options to select. They have the best coffee.

As we were travelling with our pooch, we needed a pet-friendly hotel ($30/night charge). Price was right and location is quite close (by car) to restaurants, highways and shopping. Pool was open and not overly busy and great for kids (towels by pool). Because of Covid, you can order tea, coffee, yogurt, juices, mini muffins, mini danishes, cereal, granola bars, bananas and apples and they will pack it in a bag for you to go and you can eat at some outside tables/benches. Rooms were average (given pet-friendly room) and sheets were clean but not enough towels/soaps/shampoos so had to pick up more at front desk. There is no daily cleaning of the rooms which is fine. Only suggestion is to fix the card reader for side door as it's currently broken so the door is open 24/7 and not ideal for safety purposes. Overall, would probably stay here again.

This is our second hotel at the same chain, and i can honestly say they are trying their very best to make everyone happy and comfortable. This is not a easy situation. Staff member worked round the clock to make sure property is clean. We had rooms with 2 queen beds, it was spotless and smelled fresh. The indoor pool was open, it was so nice to swim even if it was a short time. There is no hot breakfast available, but they have nice grab and go bags available with continental pre packed foods available. I can see some others have commented on the effects of COVID, and you are right, but unless you have stayed at 5 different hotels through 3 different chains, in the last month, is is then you can appreciate what they are trying to do here. I would definitely stay here again.

We are a family of 3, stayed 1 night (intentional). Thought under the circumstances hygiene would be on high alert, but was disappointed with the room. Staff were courteous on check in, breakfast was adequate seeing as we are in a pandemic and the pool was open (we did not use), and plenty of parking. The room looked clean, however bathroom was tired, towels were clean but stained, shower curtain was stained. Pulled back the bed linen and the duvet had a stain on it. Opened up the fridge and the ice box was an igloo! Luckily I brought with us some Clorex wipes, so did a quick self clean of all non porous surfaces, which wasn't too bad for peace of mind. I rarely give poor ratings but felt it was necessary at this hotel.

I stayed at this hotel for 5 night with my children and husband. We enjoyed our stay and cape cod. They are taking Covid seriously and enforcing everyone to wear mask and there is a sigh throughout the hotel for social distancing. Swimming pool was open but not sauna and hot tub, which i understand. Our room had 2 Queen beds and it was spacious and clean. Best Western have usually very good hot breakfast available complimentary, because of Covid they offered Grab and go Bags, with muffin, milk, cereal, juice, yogurt, pastries, fruits and granola bars. Overall we felt safe and we enjoyed our stay.

I do not recommend this hotel. The room was very , very small. Smelled like musty, moldy rug. Afraid to be barefooted on the rug at all. Although a sign that masks must e worn,, guests and children were unmasked all the time. Our room was not cleaned at all. , No clean towels ! And rotten fruit old muffins for breakfast. We were overcharged for our room. We are still waiting for our refund. And we were never told, that they made an error. I found out when my credit card got declined when trying to shop after we left the hotel.

This is a fine hotel for the price. Convenient that they allow pets as people are on the road these days with the COVID crisis going on. Although I hate those reviews that nit pick on a particular issue, one thing that did bother me is that a person, who appeared to be an employee, insisted on parking for multiple days in a handicap spot even though his only handicap was his stupidity. I would think that Best Western would want to respect guests; especially those who would need these spots. That said, pleasant people and okay motel. Staff I interacted with were very responsive. And a stone's throw away from the brewery!

We have been staying here from past 3 year, this year is a little different due to Covid tension. Staff doing the best they can to accommodate every guest. Keeping rooms and common area clean and disinfect. Rooms smelled fresh. Breakfast buffet is not available but they have grab and go bag with some goodies. We enjoyed our stay.

Although the location was not in the center of all of the action, it was close to many major routes. It made getting around to different locations convenient. The hotel and rooms were extremely clean, although the smell of the cleaning solution was strong in some areas. Even though they could not have breakfast out in the open, the staff was kind enough to put together a bag of breakfast goodies. Each employee that we met was helpful, especially Terry in housekeeping. Due to COVID, there were some amenities that were unavailable (sauna, hot tub, fitness room.) The pool was open, and the water was warm and clean! Though there were many families and kids there, the rooms were quiet. The room was a good size, but the bathroom was a little small and the bathroom floor was a little slippery if you had wet feet. Face masks were required in the common areas, and they had sanitizer available by the front desk. I was skeptical after reading some reviews, but I was extremely satisfied with our stay at here. A huge thank you to the staff that made us feel safe and welcome!

It was a total different experience on Cape Cod this year. We were very scared to go on vacation this year, but after many discussion we end up in Cape. I am very glad to choose This very nice Hotel. Great location, great value, clean and well maintained hotel. We could not enjoy their usual hot buffet, but they had grab and go options available this year due to current regulations. We hope to come back soon.

There was nothing bad about our hotel experience at this Best western hotel in Hyannis. The staff was very friendly and accommodating. The rooms were great. They have the best mattress and pillow, very soft make you do not want to get out of it. Check in and check out was super fast. They had offered pre packed, muffins, cereals, milk, yogurt, juices, fruits. I would definitely recommend this hotel.

My friends and I stayed at this hotel for the 4th of July weekend on the cape. I would not recommend staying at this hotel. The staff were quick to check us in and walk us through their pet policy. Our key card would only work once. Each time we would go back to our room we would have to go get new keys at the front desk. Our hotel room had an exterior door that was on the ground level. The lock to the door was held together by a flimsy rod because the door lock was broken. We didn't trust the rod seeing as it would fall at the slightest nudge. Each day we would pack up our stuff out of safety concerns. The hotel hallway to our room had a terrible smell of cigarette smoke. We blasted the AC in the hotel room to help lessen the smell and the humidity that was built up in the room. Upon entering the room there were black marks in the toilet, hairs in the shower, trash behind the curtain, food crumbs on the desk, and an odd white smear on the wardrobe door. After showering I grabbed a towel and saw that it had a two inch hole in it. Reasons we did not call the front desk about these issues? When we checked in the front desk said that they were fully booked and given that it was Fourth of July weekend so we're neighboring hotels. We felt stuck. We had plans all day and were too exhausted to pick up the phone and recite the list of issues when we returned to the hotel room. The things that are noted above are things that seem so odd that they were skipped by the hotel staff. Given that there is a pandemic we thought the hotel would make extra efforts for cleanliness in the hotel room but it was just really gross and felt unsafe.

We have been travelling on Cape Cod Every summer from last 10 years, ans always stayed at this Best Western hotel. It has been through different names in those 10 years. Staff is always friendly and helpful. Even in difficult time staff are trying more than they can to make everyone comfortable. Rooms are smelled fresh and clean. Cape looked pretty empty compare to many years because of pandemic. Breakfast is usually a big hit here, but due to current restrictions they had to cut down to Grab and Go bags. It was not bad. They had good options. We will come back again soon.

There seems to be very few pet friendly hotels in Hyannis, MA. So, if you're looking for a great place to stay with your pet, this is it.. We loved being able to drive up and park at our hotel door for easy unloading of our black lab. The pet rooms all have this feature. Doors open to the parking area, and then just a short walk to a green area with pet waste station. Pet friendly and perfect parking.

As a first time traveler to Cape Cod this hotel was everything we could wish for. The room is clean, well maintained and comfortable. The bathroom is not huge but it is enough for shower. The water pressure is pretty and and no issue with hot water. The breakfast is complimentary and had wonderful selection of hot and cols items. It was delicious as well. Indoor pool was huge along with hot tub and sauna. Perfectly maintained pool water and ample temperature as well. Thank you Best western for wonderful stay.

Stayed here to attend the St. Patrick's Day Parade which got moved because of the cold, windy, snowy weather. Stayed at the hotel more than planned. Went swimming, watched TV and enjoyed breakfast. The room was comfortable, everything worked (which seems to be unusual), breakfast was great and all the staff that we interacted with were pleasant, helpful and approachable. Thanks Best Western. We wouldn't hesitate to return.

I always appreciate when someone being extra nice and get out of their way to help guest. We were in a hurry to leave town because of emergency and our car stopped working. Oh crap. We immediately went to the front desk and asked for help. Jay the General Manager came right away and asked her about our issue and he brought jump starter and helped us to start our car. He was so quick to response. That makes me feel very grateful and i appreciate his quick response. The hotel is well maintained and spotless. Breakfast is awesome. We will always stay here from now when we come to Cape Cod.

We went to cape cod to enjoy kids school break. We are glad to have found best western hotel in Hyannis. The 2 bed room was perfect for four of us. Very clean and comfortable. Television has many channel options. Indoor pool was huge and a bit crowded, I can understand because of school break. Breakfast was great and many variety. We had wonderful time.

This BW hotel is very good. The beds are very comfortable and clean. Hotel is well maintained, nothing fancy but nice and simple. The value for the price we paid was excellent, very reasonable. The best part about this BW is their staff. They are just so nice. Always smiling. We cant wait to come back again.

We stayed here for one night for a girls night. I checked in at 315 and was the only person standing there ...the woman looked at me and said "sorry ..changing of shifts" ... She then checked me in after about 10 minutes ...to room 312. We loaded our cart , went up to the room and the door was wide open with bedding everywhere .. I had my friend stay with our cart and then went down to the lobby to let them know ...John was there at that point (joanne was the lady who checked us in) .. he was great and nicely moved us to a room That was ready ... The hotel was very clean ..we liked the hot tub but it was lukewarm and could have been hotter ....otherwise a great stay !

Mr Patel the GM was beyond helpful in making our stay enjoyable. We truly appreciate the extra mile that was taken to help us out. We travel often but not many hotel are this helpful and well rounded. We will definitely come back in Summer.

Conveniently located just 2 minute from route 6 and close to Hyannis downtown and Cape Cod Mall. Excellent complimentary breakfast, still fresh and warn near the end of service. Rooms are modern and very clean. They do have big closet in room as well to put clothes and other valuable items, but no lock box in room. Staff is courteous and helpful. Free wife was very good. Overall excellent.

Each February, my husband, myself and our toddler head out somewhere to break the winter months up. We are so happy we chose to go to The Best Western Cape Cod Hotel. From the price, to the location, to the pool, to the breakfast, and don't forget the friendly staff, this place was just what we were looking for and needed!

Rooms were clean. Bed was leaning to one side, and wobbly. We did not sleep well. We went for the hot tub, and it was only luke warm, and only 3 jets. Was going to stay 2 nights, but after 1st night, decided to go home.

Every staff member i saw from the start of my stay to the end was polite, helpful and friendly. Even the the one i passed in the hallways. Every one always smile and ask us how we doing or good morning. The room was immaculate, it was great. The breakfast was also delicious and well cooked. I will make sure every time i come to Cape always stay here.

We booked Best Western Hyannis hotel at the last moment just to getaway and refresh ourselves. We called hotel directly and they gave us very good rate. Hotel is well maintained and very clean. Indoor pool is huge and sparkling clean. Kids loved it. They do offer very nice hot breakfast and the price is included room. Pancake machine was something we have never seen before. Kids loved it. We will come back here soon.

Where else are you greatest at check in with smiling face and warm welcome. Rooms are super clean, best mattress and pillows ever. I can sleep more here. Sheets smelled fresh and clean. Comp breakfast is awesome and delicious. Hotel is located close to Mall and Main street Hyannis. Over all highly recommended.

I found my hotel experience to be wonderful. At the last minute i needed to adjust my schedule and added another room night at the hotel and it was very easy. As usual the room was clean, neat and ready for my visitation. The breakfast bar was outstanding. Also found staff to be supportive. Excellent Hotel.

I was given a key to a room that was already occupied by someone undressed lying on the bed, I was horrified to walk in on this gentleman, as I am sure he was as well. But that is not the worst part after this embarrassment the clerk not only argued with me that it was impossible that the room was occupied but made me wait a length of time while she figured out where she went wrong. I called corporate, the manager stated that he has tried to leave several messages and emailed several times. but I have no voice mail set up, all lies. I have been a Best Western customer for 20 plus years, I travel a lot, now I am not sure if I will give them my business again, but I do know I will never stay at the Best Western Cape Cod Hotel again.

Hotel is centrally located on route 132, close to Cape Cod Mall and 4 minute drive to main street Hyannis and ferry to islands. Rooms are clean and well maintained. The breakfast goes above and beyond with real hot foods and delicious as well. Staff always make sure that we are comfortable at hotel. They have the best pillow. It is very comfortable. Indoor pool is huge and very clean. Definitely coming back here in summer.

We stayed here for the weekend and really enjoyed the hotel, staff and surrounding. Located on main road still very quite. The hotel is very clean and updated. The rooms are very spacious. The complimentary breakfast was a plus, it was much more then continental. They do have nice selection of hot and cold items. above all the best thing about this hotel was the service. From check in and throughout our entire stay the staff was friendly, personable and lovely with every interaction. This is going to be our hotel for cape cod visit.

Staying at the Best Western is always a pleasant surprise. Lots of privacy, quiet and comfortable rooms. Rooms are well maintained so as hotel. The breakfast buffet is an added plus with pancakes or waffles, hot eggs, sausage, bacon, potatoes, cereals, pastries. I loved their coffee it is just perfect. Usually its either too strong or weak but not at this hotel. Staff service is excellent as well.

Dirty rooms, had to request another room because the door would not close properly and open at random because of the wind, put us up in another room and both rooms had stained sheets and filthy carpets.

We booked this hotel last moment just to explore Cape. There is not much to do in Cape at this time of year. Hotel is well maintained and spotless. Staff are very friendly and helpful. They have nice indoor pool and hot tub. Kids enjoyed pool a lot. Hot breakfast was a plus and had very nice food selection for everyone. Overall excellent facility.

This place has changed Since the last time I was there and I'll say it's for the better. If you're looking for a clean and quiet place to stay with no fuss, this place has it all and more. The breakfast area was more than adequate and the rooms were just the right size. Best part about it was that they are pet friendly so our dog Rosco was able to tag along and enjoy our getaway as well. Thank you for the great hospitality!!

We enjoyed staying one night at Best Western Hyannis. Staff was very friendly and helpful, the rooms. The room smelled fresh and spotless. The complimentary Breakfast id just above other hotels we stayed at. The cookies at check in are delicious. I would come again.

We have been coming to cape for almost 5 year to visit my parents. My stay here was very good. The facility is well maintained and spotless. Staff is attentive and friendly. The complimentary breakfast makes it even a better value for price paid for room. Lots of hot and cold options and service is awesome. Close to many good restaurants in the area.

I can not brag enough about the exceptional customer service that i received while staying here. I stayed here recently due to some work at Cape Cod Mall. Due to the fact that i was rushing to make it back on the road and to my destination, I left my House Key and other important keys in room. As i drove about 3 hour, the front office called me to notify that i had left the keys and they were going to overnight them to me. These might be insignificant to some but, the loss of these keys would have been disastrous to me. I can not thank the staff enough for going above and beyond their duty. In regards to the actual state of the room, Its super clean and has some modern finishes and reasonable price. Offer very good hot breakfast as well.

This hotel is what you'd expect from a Hampton inn, clean, comp Breakfast & wifi. Staff was super friendly and helpful. Parking was free, easy and plenty of spaces. Felt very comfortable here and felt very safe for family and kids. We paid reasonable price and it was well worth it for Cape Cod.

As soon as the water started running in the shower I fell .Luckily at age 69 I just had bruises and soreness.The front desk did not seem to care and would report it to Mr. Patel, the owner. I never heard from him and it was not mentioned at checkout. i filled out a survey that was sent to me and received a standard response from Mr Patel. I have to assume he did not read the survey, as the incident was not mentioned. Customer Service at Best Western told me that the hotel said there was a coating in the shower and a grab bar. The grab bar was at the end of the tub,not near the shower or I would have grabbed it. Either my room was missed or it needs recoating. We stay in hotels frequently and I cannot imagine such a lack of empathy or caring from any other hotel staff or owner. Not even an I am sorry this happened to you at checkout, I hope you are okay. No kindness from Mr. Patel in response to my review. This has happened to other patrons.as i found when I was looking to see if this has happened before. The latest was on Booking.com reviews from September 2019 regarding Best Western Hyannis. Again, the staff did not care.

This hotel had a perfect location, clean rooms and a awesome indoor pool and hot tub. The staff was excellent and the breakfast had a great selection on fruit, cereal. eggs, meat, oatmeal, coffee, pastries, waffle or pancake. Quality of food was excellent and they have varieties of hot sauce to go with. Sucah a great breakfast and stay.!

staff very nice , very good breakfast , room clean, very small bath room, bad bed, smokers on either side, barking dogs, TV goes out in the rain, wish they had handy cap parking at each door. I rather stay on the other side of Hyannis closer to beaches .

I travel by myself for business and the two most important criteria for me to stay at any hotel would be safe and clean. This Best Western hotel meets my both criteria. Staff makes it even wonderful, helpful and accommodating. You feel like at home. Internet is super fast and i can do my work without any problem.

As always it was great a great experience. We have been coming here for last 4 years and always enjoyed here. They did maintained hotel well. It is always clean and the hot breakfast is wonderful. Kids always enjoy Big pool and hot tub. See you guys soon.

We had booked 2 teams to stay at Best Western Hyannis, for daughters figure skating tournament past weekend. Manager gave us good rate with complimentary hot breakfast. Location on hotel was pretty close to skating arena. Rooms were very comfortable and well maintained. Indoor pool was huge and clean. We enjoyed our stay and tournament.

It was a last minute plan to visit Cape cod, just to spend some time away from home. We got very good deal at Best western Hyannis. Hotel was very quite, loved it. We got entire pool for ourselves, they do have nice Hot tub as well. free breakfast had many options and it was well presented. We enjoyed our stay.

One of the nicest staffs I've come across . The rooms are very clean. Great amenities. I was here for 5 days on business. I was able to use all of their amenities. I used the gym, pool, hot tub as well as the laundry room

Had a change of plans this weekend & had to cancel a previous reservation in another city. Decided on a quick trip to Cape Cod. This property in Hyannis is centrally located & we explored all around! I hadn't been to the Cape since High School, we thoroughly enjoyed our visit & will stay at this hotel again next time. Clean, friendly staff, great value for the $.

The clerk who checked me in was incredible. The room was clean and quiet. The breakfast was quite large though I did not really partake in it. The hotel has many amenities if you have the time to use them.

This was our last hotel on a New England Road trip. Hotel was pretty busy with soccer teams, especially at breakfast. Staff did great job accommodating everyone and replenish breakfast during busy time. Indoor pool and hot tub was great. They have sauna as well. All rooms equipped with fridge and microwave. We enjoyed Cape cod, it is very beautiful.

My husband and I were catching an early ferry to Nantucket so we decided to stay overnight in Hyannis. Check is was easy and quick, and since we are a gold member, we got nice snack bag with water, granola bar and chips. The room had king bed with sofa chair. it was spacious and clean. Hot breakfast was wonderful with lots of hot and cold options. Ferry location is only 5 minutes drive.

We decided to explore Cape off season and booked Best Western Hyannis for 2 night past weekend. The value for price paid is well worth it. Hotel is clean and well maintained. King room was very spacious and spotless. They offer excellent breakfast, which is included in price. Breakfast was always well stocked and fresh. I would stay here again.

WITHOUT DOUBT THE WORST HOTEL I HAVE EVER STAYED IN. If I could rate 0 stars I would As soon as we entered the room we knew we had made a mistake. The bathroom was tiny with the sink outside in the bedroom & the room smelled of cigarettes. I immediately went to reception asking to speak to the manager as we wanted to leave & receive a refund. I was told the manager was not at work that day. The receptionist said she would message him and I left my mobile number. Later I returned to be told he had not replied. When I asked what would happen in an emergency I was told the only way he could be contacted was by email! Two weeks later I am still waiting on his call!! On our first morning the chambermaid knocked on our door at 8am. we asked her to come back in an hour - she did not return so our room was not serviced. Breakfast was very poor and the waitress was very loud & rude. The hotel was so dirty we did not dare risk using the pool.

My fiance and i loved our stay in Hyannis. The rooms were spacious, clean and the beds were very comfortable. I loved that there was a mini fridge and microwave in the room. It was perfect location to stay and roam the cape during the day. This is a great little spot you should definitely relax at!

Hotel is larger than appears. Although it was busy our overnight stay was quiet. Staff did a great job of spreading people out and not crowding all in one wing. All areas of the hotel that we saw were very clean. Check in and out was easy. Bed was very comfortable. Variety of breakfast items. Located near restaurants and shopping. Approximatley 1.25 miles to US-6. Will definetly stay again.

We had booked about 30 rooms for Columbus weekend soccer tournament. This is our 3rd year coming to this hotel. We never had any issue and staff is always helpful and does wonderful job. Hotel is always clean and well maintained. Glad to see new items in breakfast every year. Staff tried their best to keep up with lots of kids running around in the hotel. See you again next year.

The hotel was clean and the bedrooms were large with everything you need. Also very convenient for Hyannis and central for all your cape cod adventures. The hotel has a large car park. Breakfast was very good with plenty of choice and the staff were very friendly and helpful.

our room was too warm overnight, but otherwise we had a great stay. loved the elevator after staying at B and B's on the 3rd floor with no elevator. :). the room was clean, hotel was in a great location with access to freeway............staff was friendly and helpful and breakfast was good. not just rolls and fruit. we had bacon and sausage and potatoes and eggs and waffles and lots of HOT coffee with flavoring to go with.

The room was very clean and comfortable having all necessary amenities. The only unknown that was disappointing was that it was an exterior. I would not have chosen if I had known. Staff was extremely helpful.

Nice rooms, Great buffet and attentive staff, Never had a problem with this hotel in the 6 year of going. We use it as central base to go around cape cod. It is located in mid cape close to highway. There are many good restaurants close to the hotel. See you guys again next year.

Rooms were Very clean, comfortable beds, pleasant front desk. The Buffett was delicious and everything was fresh. Hotel was very centrally located close shopping and dinning. Large indoor swimming pool-clean. We will be back!!!!!!

We have stayed here few times and enjoyed it. Hotel is not too far from Hyannis main area and some beach. Rooms were spotless and well maintained. Kids loved huge indoor pool and hot tub. Breakfast had many options and variety. Liked that they offer non dairy milk and gluten-free cereal. We loved it.

The convenience to get around was very good. Could use a little more lights at night to see it easier. Bathrooms are way to small. You can easily feel claustrophobic. Towels feel like hard cardboard. Breakfast was very nice and the fact you could coffee when ever you came in was a very nice feature. Thank you.

We had to travel to this location due to family member becoming hospitalized at cape cod hospital. The hotel staff was amazingly accommodating and made a big part of our trip easier to manage. Hotel is not far from Hospital and it is very clean and well maintained. They do offer very nice hot breakfast and have many choices everyday. We will definitely come here again for vacation.

The breakfast was great, the lady that replaced the food worked very hard to make sure everthing was well stocked. The hotel was very busy with a bus tour. We asked for a quite room and we got one at the back which was excellent. Handy having parking at door. Just a bit a way from centre.

The rooms were very comfortable and spacious. Bathroom is little small but we had no issue with that. Complimentary breakfast was very good and many options including healthy. All staff were friendly and welcoming. Location is close to many restaurants and shopping center. Should leave pool open longer in the evening.

We went with 3 other couples. It was their first time at a BW and they loved it! The breakfasts are very good and the attentent always made sure the eggs were hit, she would cook small batches. There was enough at breakfast to satisfying every one.

The hotel itself is in a good shape and well cleaned. Short ride to main area in Hyannis and near by towns. The room for the price was perfect and spacious. The staff at breakfast bar are just awesome, Ladies were doing excellent job even in very busy time. The choices for breakfast were awesome and food was good quality. We liked it here.

Just spent 4 days here. We booked a dog room. Because we were getting together with family and made plans late, we had limited options. Next year we will look for accommodations earlier. First, this BW requires all pet owners to pay extra fees on top of a the more expensive "dog room". My dog is cleaner than most of the other guests we saw at breakfast.... Second, this BW requires the pet owners to sign a list of rules and they do not provide the pet owners a copy of their rules. Third, there are unwritten rules which they don't inform the guests about. They will not make up a hotel room if the guest brings a pet and uses a do not disturb sign. We used the signed because we did not want the staff to walk in on us while we were showering (10-11am). We left around 11am and returned around 9pm to find that our room had not been cleaned. We took our dog with us. When we notified the manager the next morning, we were informed because a dog, left in the room with the human guest(s), had bitten a chamber maid, they no longer clean rooms with pets if the guest posts a do not disturb sign on the door, unless the guest specifically requests service. The manager was obnoxious. We have traveled with our dog along the east coast. We never had to "request" the room to be cleaned or serviced. Most guests assume that the room will be cleaned while they are gone. Granted we booked a dog room, the room need a spruce or an update. We noticed that the paint in various places was chipped, some of the fixtures in the bathroom were dated and rusty, some of the weather stripping at the bottom of the front door was torn and allowed the light to seep in. The room did not reassemble the images on the internet.

We were here for 2 days for dog show in Hyannis. The hotel itself is absolutely fine and clean, the check is was very easy and quick. Nest morning we had an unfortunate incident happen. My wife had a stroke attack at hotel and she kept passing out, i called front desk and Barbara came up real quick with maintenance person and helped my wife wove from bathroom. She call ambulance for us real quick and made arrangement for me and my pet. She is a gem to this hotel. I sincerely thank you her for the effort she made with all smile.

This hotel is situated in mid cape region close to highway 6. Fairly close to cape cod mall and main street Hyannis. Lots of good restaurants around the hotel. I would say the hotel is not new but it is clean and well maintained for the price we paid. The other hotels around were bit pricey. The staff is very friendly and helpful, that is the only reason i gave 5 star.

I'd like to know who is writing these great reviews? I have never been in such a horrible unkempt hotel, with a staff that just doesn't care. Had to switch rooms 3 times and still room was dirty. Sheets were stained and not from bleach. Spiders in first two rooms behind the curtains. I dont even know what was on the blanket edge. Complained to management who said they would take money off but then threatened retaliation from owner when friend wrote bad review. He recharged us even though we have receipt that has zero balance. I took pics as well. Those great reviews seem to pop up after a bad one and they've only reviewed one place. Things that make you go hmmmm....

My title says it all...The hotel description gives one the wrong impression. In reality, the hotel should be considered a 1 or 2 star at very best. The location is almost surrounded by a swamp. The rooms are disgusting. We checked in and parked in front of our room. The housekeeper and two men were cleaning the room adjacent to ours; the door was wide open. They had the bedside tables and lamps on the made bed and were drying the rug with an industrial dryer. They finished and put the furniture back in place. I noticed that the housekeeper didn't change the bed linens afterwards; enough said...The carpet and floors were wet in our room. I mentioned it to the housekeeper and was told to “give it a few minutes.” A woman with two dogs checked in next to us, unaware of what went on in her room a few minutes earlier. I politely asked the desk clerk for a refund but he refused; he moved us to a room on the other side of the building. There was a group of construction workers partying outside our room in the parking area most of the night. I didn't complain; our phone didnt work. The cost for the night was just under $200. I wouldn't stay there again if they paid me $300. Again, I think I've said enough...Don't make the mistake that we did....

We stayed here recently to explore Cape with Family and absolutely loved it. Hotel is very clean and well maintained, close to main street and other things to do in the area. Breakfast at this hotel is one of the best we ever had at any best western hotel. eggs, sausage, bacon, potatoes, waffles, pancakes, juice, yogurt, fruits, Cerels, oatmeal and of course some sweet pastries and muffins. New England coffee was fresh and crisp. Indoor pool temperature was well maintained. We absolutely loved it. See you soon.

Our room smelled, we called front desk and asked someone to come check in the room. A guy from the staff came and he said “he was used to the smell” that just tells you how little they care. A guy came spray something and said I'd be better, we left and came back an hour later, Same bad smell was there. We had to call front desk multiple times, they wouldn't offer a solution. Horrible experience, cleaning issues, bad service. Avoid staying here

Love coming to this Best western hotel. The hotel is well maintained and always clean, no matter what time of the day. The staff is very good as well. Joanne specially at breakfast is lovely. They have nice hot tub and sauna which i love it. The only things i didnt enjoy much was coffee, it was little too blend for me, which could be only me because i like strong coffee. Over all excellent hotel.

This was a weekend getaway turned into a romantic getaway. We have given nice king size room with lots of space and nice clean beds, they are so comfortable, we overslept like 2 hour. We end up staying extra night just to explore southern cape and national seashore. It is very beautiful. Hotel offer very good hot breakfast, many choices. Staff is very friendly and engaging. Gave us good suggestion to the things to do in area and restaurants to go to. We will definitely come back here.

We stayed here for my friend wedding and really enjoy. Hotel is right next to Hyannis golf course where the wedding was, so we literally walked there, which was very convenient. The rooms were very spacious. They do serve complimentary breakfast from 6:00 to 10:00 am in the morning. It was delicious. Above all the service at this hotel was wonderful, from check in and throughout our entire stay the staff was friendly, personable and lovely. Jay and Joann at front desk were lovely, and always go out of their way to make our stay more enjoyable. We will be back soon guys..!

I stayed here recently for our wedding anniversary, and absolutely loved it. Staff and manager decorated our room with flowers, and balloons, Much appreciated. The rooms are very neat and clean. The breakfast is always fresh and hot. I love the bright color in rooms and they have nice bright led lights in rooms and hallways. We enjoyed cape cod beer tasting near hotel, and touring around main street Hyannis.

We have stayed here four ti,es over the years and we love it. Well maintained, clean and friendly ans in very good location for touring around cape cod. Specially mid cape area. The indoor pool and hot tub is very good and clean. I have seen many staff members from years and they are still there, and very accommodating. The price was on a little higher side this time. Still we love it here..!

Rooms were disgusting and dirty -- we had to move rooms 3 times because each was terrible. Owner refunded our room next day cause we refused to stay rest of reservation. Other couple we were with had similar experience. They wrote negative review on tripadvisor and owner called and threatened to charge us for room -- and he did. We called credit card company and disputed charge and called best western corporate.

The place is very run down it seems to be a truck stop not close to anything and our room smelled like B.O the breakfast was very good but the coffee is not ,there is mold growing on the bathroom walls this place needs people who want to clean needs a really good cleaning rugs too.clean it up ps.there are rapid racoons in the dumpster look out for your pets.I am sorry I really used to like BW

We checked in at 10 o'clock at night. Our friends looked at their room it was disgusting - it had spiders and stains. They were moved to another room and that one was equally as disgusting. They looked at another room - that one was dirty but no bugs. They accepted that room. Our room was dirty. We pulled back the sheets and there was pet hair. Looking at the blanket there were stains. We asked for another room. We pulled back those sheets and there was a pen sitting in the bed. Really? I don't think they've been cleaning. We got “clean” sheets to put on top of our other sheets to sleep on for the night. There was no manager on duty and the lady in charge shrugged her shoulders and didn't know how to help us. I Tweeted to corporate. Awaiting their help. The manager this morning, did not come on till 10 o'clock, comped us that night. Jay was nice but nothing else he can do. We packed up and are leaving. What a great way to start our vacation. We've never had this before.

The Best Western Cape Cod Hotel was clean, quiet, and comfortable, and the price was very reasonable for the height of the season. Plus, it is very dog friendly. The location was very convenient to everything we wanted to visit. Our room was on the ground level which made it very easy to get our dogs outside. The breakfast included hot and cold items. The breakfast room was very busy so we brought our food back to our room where it was cool and quiet. The outside grounds are well maintained. We really enjoyed our stay and recommend this hotel to anyone, especially to dog owners.

First time at Best Western Hyannis hotel, with bunch of friends. We enjoyed a lot, specially the indoor pool was great. Hotel is spotless and well maintained with good amenities. Refrigerator and microwave in room was a plus. Beds were very comfortable, breakfast was awesome. Close to lots of restaurants and things to do in Hyannis area. Highly recommend this hotel.

Given the high rates in the area, this place served our needs. The room was very small but relatively quiet with good air conditioning. Overall, the place could use a good cleaning, especially in the elevator and the common area. Breakfast was diverse and served well, but the dining area is very small and the coffee was not good at all. Would stay here again if no place else is available.

My girlfriend and i stayed past weekend to explore Cape Cod, we had wonderful stay. Hotel is well maintained. The front desk staff were very nice. The rooms are good size and spotless, smelled clean as well. They have one of the best complimentary breakfast one can eat at a hotel, considering this is just a 3 star hotel. Lots of choices for everyone. We absolutely enjoyed.

This is older facility, in a good location to explore cape code, ok to put a head for a night but definitely does not worth 200USD per night rate. We stayed for 3 nights, on 2nd day we got back around 3 pm and they didn't clean the room, I just asked for fresh towels. The “fresh towels” was not so fresh I was disgusted after shower to find inside the towels someone's hair, Yuck!!!

We booked 15 rooms for my cousin wedding past weekend, had an excellent stay. Appreciate the group discount. Rooms are spacious and well maintained. All staff members were very friendly and courteous. The complimentary breakfast was very good. Lots of choices, like eggs, sausage, bacon, home fries, pancake, pastries, breads, juices, yogurt and fresh fruits. Honestly even the hotels who charge for breakfast does not offer these many options. I have been to many hotels but never had so many options in breakfast. Location was very convenient to the wedding place. See you again soon.

The staff are very friendly but the hotel is old and slightly shabby. The breakfast was basic and space is quite cramped. The room was small and basic. The pool was nice and very bright - high point of the stay.

We used this as a one night stop while touring the Cape. It was OK but not great, basic. The rooms were only just large enough for two double beds and the Bathroom was small. Breakfast was basic. I few days earlier I paid the same room rate on the Maine coast but got a better room, bathroom, view and Breakfast. I guess the cape is simple more basic for the same price. We were two families but on Checkout they could split the bill and therefore had to charge it all to one card.

We have been coming at this hotel from years, even when it was Iyannough Hills, back in the day about 25 years back. I always used to stay here and play golf right next to hotel. I still stay here but stop playing golf. I have seen lots of changes to this hotel. Last couple year has been great, they have done excellent job to this property. Jay is very wonderful manager/owner. Breakfast has changed a lot in years, we used to just get breads and coffee, now they have good choices of hot items as well. Keep up the good work, see you again soon.

We booked this hotel at very last moment due to weather issue we had in cape cod. The manager gave us special rate due to the unfortunate circumstance. Really appreciate that. The hotel is well maintained, super friendly staff. The beds were really very comfortable , we slept so well. Morning breakfast was delicious and plenty of choices. Definitely recommend this hotel to everyone visiting Cape.

First time in a Best Western due to a last minute change. The place was really clean, beds were comfortable and pillows too. Family friendly. Very good breakfast selection as I was expecting just pastries. It is nice to start out your day of exploring with hot breakfast along with choice of hot or cold drinks. You are not in main strip , so it is nice to go back to your quiet place. Everything is in short driving distance.

My husband and i recently stayed here. The check in process was easy and staff very polite. Love fresh strawberry lime water and warm baked cookies at check in. Its a nice touch to offer at check in, and it was complimentary. Room was spacious and well maintained. I wish we knew that they are dog friendly, we would have brought our little satchmo with us. I would highly recommend this hotel to everyone.

We stayed here recently for about 5 nights with kids. It was really nice and pleasant. Check in was easy and quick. The room was always clean, the beds and pillows are so comfortable. We end up buying pillows from hotel. The manager was so generous, he gave us very good deal for pillows. Thank you

STAY HERE AT YOUR OWN RISK! This place is filthy, and when you complain to the front desk they do nothing about it. I paid over $1200 to stay here for the Fourth of July weekend and ended up in a room that's infested with spiders and mosquitoes and other insects. I asked the front desk to clean it up for three days straight and nothing got done about it. Then when I complained to the manager to get my money back, they denied my request. I'm going to file a report with the board of health in Hyannis first chance I get. This is a really bad look for a best Western Hotel, I would never stay here ever again. Managers of this hotel should be ashamed of themselves, please see pictures provided, this is only a few of the pictures that I took of their nastiness.

Friendly reception. Rooms with all goodies (frigde, microwave, ironing board, etc). In-door swimming pool. Complimentary breakfast quite good with lots of choices. No negative point once you know the situation of the hotel on the outskirts of the city. Requires a car (parking spots in front of room).

Staff were very friendly and helpful. Location is pretty close to highway and ,main street Hyannis. The hot breakfast was one of the best compared to other best western hotels we stayed at. Egg white omelet, sausage, bacon, potatoes, waffle, pancake, pastries, breads and many more. Quality of food was excellent. We had king bed and it was very spacious and smelled clean. Indoor pool was huge and water was well maintained. We will definitely see you guys again soon.

The hotel is a bit dated - certainly not new - but our room was clean, comfortable, and spacious. We had none of the issues that others seem to have had regarding quality of the room or cleanliness issues. Granted, the breakfast is the usual fare from a BW or Hampton or Quality Inn, but the breakfast area was clean and well maintained. The location in Hyannis is convenient, although Hyannis itself is hardly a convenient or pleasant place to maneuver; the signage in the town is horrible, typically signed for the locals only but that is another story. There were no issues that would warrant our not recommending the hotel - and the misses is pretty particular.

The hotel overall has a potential. Good location, a range of amenities in rooms, and services. However there is definitely room for improvements, especially with training their staff. We chose the hotel because of the combination of factors: pet-friendly, close proximity to the ferries to Nantucket, pool, breakfast. Well, pet-friendly room had a smell (which never happened with other hotels from SPG/Marriott network, we used to stay). Breakfast had all the regular cheap fatty food options, but has a good value overall. As for the pool it could be simply great if one could use it! It's open only 9am - 9pm ! Basically we could only use it on the day of the checkout, when we didn't have any other plans. Although the weird thing happened - while we were in the pool there comes their engineer and dumps 2 jars of chemicals 10 feet from where we were in the water. Couldn't they do it while the pool was closed? Are they sure they are not endangering their guests health by doing this? During check-in Sasha at the reception didn't even bring up a welcome gift matter (and I have a Diamond level). On the 2nd day of our stay we left the hotel at 7am for Nantucket, and came back at 8pm to find out that our room wasn't serviced. Of course at that point we only needed fresh towels and rest, and I went to the reception to report the problem, and to pick up the towels. John who was on duty that day merely recognized the problem, and promised to convey it to the manager. Next day during check-out I asked Jo-Ann about the problem, and she said she doesn't know anything about it. And went on with the check-out. She simply dismissed the question. I had to press on that I'd like to hear from the manager, and she said "Ok, I'll let him know'. Only after I said that I was under the impression that BW had better customer service approach, and that clearly neither she, or John cared about the situation, I heard first attempt at apology at all. Needless to say I have not heard from anyone from the hotel 4 days later. And I'm not sure if there will be any response at all. And again I'm judging from the experience when such things happened twice at SPG properties there was clear response from the staff, and they did their best to amend the inconvenience. We believe that with room rates at $200 per night one shall expect decent service.

We had wonderful experience at this beautiful property. We checked in about 10:00 pm and check in was breeze. The place was spotless and comfortable. It smelled clean as well. The location is very convenient, it is close to highway 6 and in middle of cape cod. Ferry is only 3 miles away. There are many good restaurants nearby hotel. We went to cook's sea food upon one of the staff's suggestion and it was wonderful. The breakfast at hotel was wonderful and plenty of options. If we ever go back to cape cod, we will definitely stay at Best Western Hotel.

Stayed at beautiful best western hotel recently for our 25th wedding anniversary. We absolutely loved it. even we did not requested any decoration, the staff decorated out room with rose petals and balloons. There was bottle of champagne as well. Absolutely loved this beautiful gesture from hotel staff. We could not have asked for better anniversary celebration than this, Absolutely loved the hospitality. Kudos.

Heard a lot about Cape from my friends in a past, so decided to visit this time finally with my family. We had great time. Cleanliness of entire facility was great. The beds were very comfortable and well maintained. Staff was super nice and accommodating. They had nice indoor pool and hot tub. Kids loved it. We end up visiting Martha's vineyard. Hotel is only 3 minutes drive to the Ferry location in Hyannis. Hot breakfast was included in price and it was wonderful. Lots of options to select from. Great facility.

We just spent the 1st weekend in June of 2019 with my daughter at this beautiful Best Western Hotel. We were there to relax and enjoy some alone time together as she has been away in school. We have been here last year and we had great experience, so we decided to come back. We never disappoint with service and cleanliness of the hotel. Barbara is awesome. She gave us good local restaurants suggestions.

The hotel exceeded my expections. We were greated by wondeful desk associated name Herman. Recent updates in the roms were nice and well decorated with modern feel. Vanity was outside of bathroom so it worked out well for us. Breakfast had many options ofr vegetarian and meat eaters. We will definitely stay here upon our next visit.

We have been coming here from last 2 year for kids Soccer tournament every memorial weekend. Absolutely love this hotel and staff. Very accommodating and helpful. They have the best Breakfast buffet. Jay has always been great to us, we will make sure we always stay with Best Western Cape cod.

Outstanding stay! Jay during check in was great! easy check out with Barbara in the morning. Place was immaculate. The rooms were spotless and well maintained. The young lady was in constant motion during breakfast ensuring everything was clean and well stocked. The only issue we had was our room key stopped twice during 2 night stay.

The hotel staff was very friendly and courteous during our stay. The breakfast was very impressive, seemed to be a little better than most Best Western hotels we have stayed in past. Rooms are very spacious and beds are very comfortable. Indoor pool was huge, and water temperature was perfect. Over all this is one excellent hotel.

*Reasonably priced *Clean *Nice breakfast *Indoor pool - heated *Easy parking - free *Easy access to all highways *Centrally located on the Cape *Will definitely stay here again! *Beds were extremely comfortable!

Hotel was ok. Bathroom had no fan which was very unsanitary. Front desk was rude and not helpful when we asked how to cancel our extra night. Breakfast was very great. I would not stay there again for the price we paid.

We absolutely enjoyed here. Well kept hotel near main street and other things to do in area. We had 2 queen beds and it was well organized. I loved how they have sink outside rooms, so it is very convenient. Breakfast was excellent for the price we paid. Overall great option if you want to explore cape cod.

We booked a pet friendly room for our family and our small dog. We appreciated that the hotel offered pet friendly rooms however, I was surprise that our room was not pet odor free. Not only the room had a string urine odor but it was dirty with pet hair on the carpet as well. I don't mind paying extra $20+ taxes for my pet but they need to use that money to CLEAN the rooms throughly to remove urine and pet hair before another family stays on the room. Overall, really accessible and great breakfast offerings.

I wanted to take my daughter away for a few vacation days.the breakfast was great,the pool warm.everything was clean.i had a great stay.the customer service was a delite.i will definitely go back to stay.

Typical Best Western. Very friendly welcome and nice comfortable room, although the bathroom was really tiny. Good WiFi and an excellent breakfast space. Pet friendly although $35 a night for your dog seemed a bit much.

Centrally located on Cape Cod. Easy to find. Dog friendly with dog park around corner. Great FULL breakfast included. Small indoor pool, hot tub & sauna. Small fitness facility included, 18+. Clean, offers AAA discount.

Paid for king size bed room and upon arrival they gave us a full size bed . Asked for first floor with HC access and we are way up on second floor . Made reservations way in advance. No apologies given . First and last time we use this place .

We had event in Hyannis so decided to stay at this Hotel. It was very convenient for us. Hotel is close to shopping and dinning options in Hyannis area. Staff were very friendly and helpful. We had king room with lounge chair, it was well decorated and spacious. Next morning breakfast as well prepared and good food choices. Over all excellent Hotel

The room was well priced. The staff on check in was great. Breakfast was included but there were no healthy choices available. For the area, this hotel was average with a little better than average value.

I really enjoyed staying at this Best Western. It's a great value for what you get. The hotel is not in main downtown but not far from it either. Close to Highway 6. The hotel does not show as much wear and tear as the other hotel in Hyannis. The rooms are well kept with nicer toiletries, a mini fridge, and microwave which was great for us. They had lovely indoor pool, hot tub and Surprisingly SAUNA. Which is hard to see in any hotel now a days. The free hot breakfast is a solid offering that had vegan and turkey sausage which were nice additions to the usual breakfast buffet. Over all we loved it.

We chose this hotel because it was reasonably less expensive and what a great surprise it was. We stayed here when it was quality inn back in 2015. They have made very good update to the hotel and kept clean. Room was clean and comfortable. Kids loved indoor pool. Overall I highly recommend this hotel.

We had about 15 rooms blocked at this Best Western Hotel. This was our 2nd year in a row and we absolutely loved it. Thank you Jay for taking care os us. As usual clean and comfortable. Kids loved huge pool abd we gald they left pool open late so kids can enjoy. See you again next year.

The lady at the front desk was super helpful and accommodated all my family needs. I am sorry i forgot her name. She was there friday Saturday. She even made delicios cookies. She made sure we had extra towels and pillow in our room. The hotel is very close to mall and many dinning opyions. Breakfast was wonderfully presented and delicious. Great hotel and service.

My son and I arrived mid September and stayed 3 nights. The hotel is clean and the rooms comfortable. The things we liked the best was the lovely pool, which we had to ourselves most evenings, and the breakfast room which, although small had a very good selection of hot and cold food. The hotel is located just outside Hyannis and is a good base for exploring Cape Cod. We visited Martha's vineyard and some of the smaller towns nearby.

The white bedspreads had stains, the TV remote control didn't work (Channel UP button), and the refrigerator was missing it's knob so it could not be adjusted. When I asked the front desk person about the refrigerator (I had to put my insulin in the fridge to keep cold), he didn't seem to care to help with issue.

Really awesome place to stay with families in Hyannis! Nice indoor pool and Hottub plus great fitness center for adults. All staff were super friendly and helpful. Breakfast choices were great, specially kids loved Pancake machine. It spits out Pancake in 2 minutes. Never seen it before. We will definitely come back. Great job.

I loved the hotel room, it was comfortable even if it was cold it had a heater, and also the staff was so nice. We loved and also our dog loved that vacation. This hotel is pet friendly which is amazing for us. Breakfast was very good. It also has a pool. I definitely recommend the hotel.

We just went down to Cape Cod for a visit and stayed at the Best Western Cape Cod. It has a really nice location and plenty of parking. They have a very friendly and polite staff!They have very comfortable and clean rooms and my favorite a nice pool and hot tub!! They also provide a really nice breakfast to start your day!! I highly recommend you give them a gtry when in the area~

We stayed at this wonderful Best western recently during my daughters skating tournament in Hyannis. We stayed here last here as well and absolutely loved it. Location is pretty close to Hyannis Youth and Community center. It is very convenient. Hotel is well maintained and all staff members were excellent. Complimentary breakfast was great. See you guys next year.

My Company booked stay for a night, and it was great. This is my 1st stay at Best Western Hotel. From check in to check out it was wonderful experience. The room was spacious and clean. High speed internet worked well without any issue. Breakfast had many options including healthy options. Surprise to see soy milk and yogurt options. Over all nice place.

The hotel was mentioned by my close friend and it turned out to be very good for us. The value for money was exceptional. Hotel staff was nice. Room was clean and quite. Breakfast choices were exceptional for Best Western Hotel. Eggs, sausage, bacon, pancakes, juices, potatoes, pastries, yogurt options and gluten free items as well. Location is pretty close to main activities in Hyannis. I would definitely Stay here again.

The hotel is located on busy main road on route 132 still it was very quite during night time. It was not busy at all, i guess due to slow season. We enjoyed Hot tub and pool. The temperature was perfect and did not smell chlorine at all, which is not usual with hotels. I would suggest them to leave pool open till 10:00 pm instead of 9:00 pm. Breakfast choices were excellent and well prepared. Over all excellent experience.

We were very pleased with this hotel and staff service. All staff members were helpful and polite. Breakfast was included and was a nice start to the day. Room were nice, clean and spacious. If we ever come in this area again we will definitely come at Best Western Cape Cod. Very pleased.

Nice, clean, comfortable and dog friendly!! Easy to find and plenty of parking. If you miss the boat, this is a great place to pass the night! The pool looks really nice and clean, didn't have a chance to try it out!

Hang tight because it's going to be a long review.first of all, I'm staying here for five long weeks. On day one it took the clerk 1 hour to check us in (a group of 8 people 4 rooms) couldn't find paperwork I had to call my job so they can make the reservations again. Finally got my room.. the bed and the bathroom was full of hair. Had them check the room to make sure it was not occupied. On day two I found my sheets dirty (on the second bed) call the GM and he said there is nothing they can do because it was past 6pm all room services were done. Then on day 3 I came from work and BOOM!! My door was wide open and my hundreds of dollars laptop was gone!! Went downstairs and they said the couldn't do anything till the GM and an investigation was done. Told me to give them till tomorrow. Day 4 no call still no lap top. Now remember people this is a group of 8 people staying here for 5 long weeks. Day 5 no call, asked the front desk and they said that the GM said that unfortunately there is nothing they can do.(GM favorite word) I got on the phone with the GM and he said" I went personally to your room to change the sheets because the house keeper forgot to do it. WOAH!! then said that has never happen in his hotel. That there is nothing he cant do. I quickly got upset and slam the phone on him. I ask one of the from desk what should I do and he said I will call the GM and ask. The great GM told him to tell me to call the police. So I went and call the police. The he advised me to call Bestwestern hotline. Got on the phone with them and they asked me.. did you notified the police? I relied yes that was the GMs instructions. The quickly said. " sorry there is nothing we can do" you already notified the cops!!! What?? That's what I was told to do. They scammed me. $1200 dollars laptop gone and no one is doing a thing about it. Well days goes by and we check out of day 5. Unfortunately my job do not want to switch hotels. So I went home for the weekend. Came back Sunday and here we go again. No paperwork had to wait another hour. Go upstairs and found my bed Dirty with "semen" my sheets were dirty of someone having sex the night before and they just cover the bed dirty. Went down stairs and same word came out of their mouth. " sorry there is nothing I can do" OMG!! I was then ready to jump behind the counter and smack the GM.here we go again. I was calm and said ok I will wait till tomorrow for the dirty sheets get replaced. Came from work and sheets were cover again. No one changed the sheets. I then had it. I called the local news and told them my story and they weren't able to make it the same day. Finally on day 2 week 2 the sheets were clean. What a dump of hotel. I have stay here at this place when it was quality inn and had no problem. but this hotel is a dump. They will steal from you and tell you to call the cops so they cant reimburse you. It's a scam.

The room was hotel comfortable and clean. A good supply of hot water. In the middle of nowhere for touristy activities, but not far from anything either. We went fishing in the bass river during the day, spent some time at the beach in the afternoon, and drove an hour plus to P-town for dinner and squid fishing at night. The pool was so warm and not over chlorinated. In past we've stayed at some of the P-town beach properties and they are much more expensive and not nearly as nice. The breakfast was average free hotel fare, the room was very crowded and you see the attendants were really hustling to keep up, Will stay again in the future.

Really did not think this would be outstanding but for the money it was. Stayed two nights and the staff was excellent. Room was clean and no complaints. Included breakfast was really on par. Again no complaints.

We stayed 2 nights. Front desk was friendly. The room was very clean. The beds were comfortable. We had 2 queen beds and the room was not crowded at all. They had a very nice breakfast with hot and cold items. We would stay here again.

BW is our usual go-to hotel when we travel as we usually have our dog with us. No dog this time as we were in town for a wedding. This hotel was very clean and the room was laid out nicely. Bathroom was clean and well supplied with towels, soap etc. Lots of electrical outlets and the room is well lit. They offer a free breakfast but since we could not stay to try it we can not comment.

Clean Hotel,Staff nice,Beds good,pillows ok..A/C loud..Bathroom so small,barley can close door..Breakfast was ok..They did have hot food.. I like pre made oatmeal,but they had the pks.... TV had fox news on,I guess could have changed it..wasn't going over so well with some people.. Little to political for me..But not a big deal..Right off Hwy.

Noce, clean hotel. We got in very late, after 1am. The front desk person was very quick and friendly. I asked for extra towels, which I got immediately. Pleasantly surprised to find there were plenty when we got into the room, which seems to never happen lately. The only down side was the size of the bathroom. It is very compact.

Stayed here recently for couple of days and had absolutely great experience. From the moment we checked it, it felt like a home. Place is recently redone and looks great and super clean to go with. Staff is very attentive and extremely friendly. Breakfast had many options and tasted delicious. Overall 5 star experience.

We loved it here. Staff was very helpful and pleasant. Hotel is centrally located in mid cape. Room was clean and so was the exercise room. 2 queen bed was very comfortable and spacious. Complimentary breakfast was the best we have had in a while, plenty of options even if you do not want to eat meat. Server did great job stoking up on a busy day.

The hotel itself was fine—clean, quiet and a nice complimentary breakfast. My issue is that I intended to pay for my stay with Best Western gift cards but when I checked in was told they would not accept them because I had made my reservation through Expedia. Despite my protests and the fact that I was never told this when I made the reservation, the guy at the front desk and even the general manager could care less and were dismissive and unaccommodating. I had to pay for my stay on my credit card which was an unplanned expense.

My yearly vacation with my grandson. Hotel was in excellent condition. Looked to be freshly painted and rugs were clean. Very comfortable beds and plenty of space in the room. Morning breakfast is fantastic. Located centrally in Hyannis were you can reach many attractions within minutes. Check in and out was fast.

Hidden gem; great service, spacious rooms with comfortable beds, large breakfast buffet with lots of hot and cold choices, beautiful indoor pool. Great location, convenient to all. Set back off road in a quiet setting.

We arrive after a long and fought journey and greeted with smile and fresh baked cookies. Desk associate was very efficient and got us checked in withing 2 minutes. The room was at perfect temperature on hot and humid day. We appreciate that. The beds were super comfortable. Complimentary breakfast was wonderful. Many options for everyone. We had perfect stay at this Wonderful Best Western.

We stayed for two nights and the location was very convenient and it was quiet. It was not very clean and the service had issues. They allowed us to check out an hour late but then did not honor that and kept knocking. The beds were not very comfortable and the bedding was not the best quality. The bathroom was tiny and the toilet seat wiggled and the tub didn't drain properly.

First impression lots of parking space then friendly staff . Clean quiet accommodation. Breakfast a bit sparse which key it down . Close to ferry ports for Martha's Vineyard and Nantucket. One of the better Best Westerns .

This hotel is not to far from the port, it was easy to find, had a nice indoor pool and very good continental breakfast. Was close to shopping and restaurants. It also had per friendly rooms that included a $21 fee.

Rooms were lovely and clean, bathroom very small however! Benjamin on the front desk was excellent, he gave excellent customer service and advise for food! Pool was great and jacuzzi lovely! In a great spot for easy restaurants and diners! And complimentary breakfast!

Very clean and well maintained Hotel. Check in was fast and efficient. Staff were friendly and knowledgeable. Breakfast was well stocked and staff was on top of keeping items refreshed as there was a full hotel during our stay. The room sizes were better then we expected. We felt very comfortable and safe. Kids loved large indoor pool. This was our first time at Cape Cod. and we had wonderful experience. We still have lot to explore here so we will definitely come back next year.

Staff of Keene Best Western highly recommended this hotel and glad they knew what they were talking about. Prices were very good for middle of summer in cape cod. Pool area and breakfast were great and got a very good size, clean room. Check it out. Great place.

We have been staying at this hotel since it was comfort inn and now it is best western. We have seen all the renovations and changes in last 5 years. New owners have done excellent job to this hotel. It looks almost brand new. As an islanders we get good discount throughout the year, which we really appreciate it. Nice clean facility and wonderful breakfast. Thank you guys.

We came here for couple of days to explore the Cape Cod. We had wonderful experience at this renovated hotel. Staff is very friendly and helpful. We never felt that we are away from home. Every staff members willing to talk with us about how is our stay going and willing to give local suggestions. We felt that 2 days was not enough so we made reservation for end of august already. Can not wait to see you again.

We want to commend the housekeeping staff. We are frequent travelers and we were pleased that our room was cleaned while we were at breakfast, a feat that we rarely experience. While the breakfast was full of many choices the dining area is compact at best and can become crowded. The breakfast ends at 9:30am, other hotel breakfast ends at 10. We overall enjoyed our stay.

Overall, OK experience at the hotel, in spite of me having to go to the front desk to get toilet and facial tissue after the room was serviced, and that used cups were not replaced daily. Nobody at the desk could tell me when they put out their advertised cookies, so we never got any. Seems maybe they could put a few out at a time throughout the evening if they are going to do it at all so all guests could partake. Be aware, they will NOT work with you if you have an issue with travel plans--they stick by their right to charge you the full cancellation fees-I asked for some kind of relief due to a flight cancellation and even called them in advance of my scheduled arrival. Even though they had no cleaning expense and we didn't eat breakfast that day, the manager/owner was not at all flexible.

Arrived at the hotel on July 5. Great staff who checked us in. Upon entering the room I noticed something under the pillow on one of the beds, it was the sign for clean sheets. I removed it and discovered a hair, and a tiny amount of blood on the sheet and pillow case. I took the sheet and pillow case down to the front desk and was given clean sheets and case which I changed myself. There was also lipstick on the white bedspread, I don't wear lipstick and hadn't been in the bed yet. The room was clean but the door to the hall was damaged and the patio door was broke and there was just a screw stopping the door, which in my opinion isn't safe. The breakfast was pretty good and the room was cleaned everyday. We had a great vacation and I hope management looks into these issues and corrects them.

Great breakfast buffet, quiet hotel, good staff . Ok location fair price. Beware of tubs, it is slick and I fell and hurt myself . They do not have tub mats. It has been updated. Beach is 10 mins away, stores down rd, Hyannis little town few miles away .(as for person complaint of smell, entrance d, the ice machine leaks there fire makes carpet wrt, hence smell. But it is only in that area)

We have got very warm welcome from Jay on the desk. Very helpful and full of information about local area. We were looking for a hotel in midcape so we can explore Hyannis and Provincetown as well. This location was perfect. We had 2queen beds and it was very comfortable. Room had refrigerator, microwave and coffeemaker. Breakfast was one of the best we have had at any Best Western. We felt that the hotel was bit pricey but for cape cod it is worth it.

This used to be a comfort or quality hotel. The recently changed chains to best western but it doesn't appear they made any improvements. The toilets still don't flush properly all of the time and the place is still run down. In addition the staff is rude with little or no regard for guests. It seems they think the guests are tourists who they will never see again so no reason to treat them well. There are better hotels for less money. Go elsewhere.

My son was playing baseball league in cape cod. We had booked another hotel but it was very bad so we came to Best western, as we absolutely loved it. Price was a bit high compare to the hotel we booked but it was well worth of our 5 night stay. Hotel is well maintained and clean. Housekeeping did great job cleaning our room everyday. Breakfast choices were great and kept stocked all the time. We are glad to find this hotel for our stay.

Cape cod is very beautiful place to visit. Thank you Best western hotel and wonderful staff member to make out stay awesome. Staff is very friendly and helpful with local suggestions. We had 2 queen beds in our room, it was spotless and comfortable. Breakfast choices were great. Kids loved pancake machine. Thank you once again.

I did some homework online before booking this hotel and it seemed to look okay for one night. We checked in around 11:00PM at night and when we got to our room it was filthy and smelled terrible. In addition the room opened up to the parking lot and we did not feel safe. We checked out within 10 minutes. The option of driving through the night back to Boston on no sleep was a better alternative to staying at this property. We were scared to even put our bags down. I normally don't write reviews on TripAdvisor but felt compelled to warn other about this. I asked for my money back and they refused. I wish I took photos but we left so fast I didn't have time to. You have been warned!

Friendly and helpful staff . Thank you to Mr Jay he's very accommodating. He make sure every guest will feel home. And neat convenient lobby. Cookies and the fresh fruit at the front desk are very good! Recommending this place

Hey but I am still tough as is BW it is a basic roadside motor inn. It was clean, good service and typical breakfast for reasonable price. Rooms small especially the bathroom it's tiny but you can do what you need to do! The location is good and considering the prices of some hotels on the Cape this is s good deal.

The rooms was very clean, chick and awesome. Beds were very comfortable, the pool was very clean and the breakfast was outstanding with different varieties. Hotel staff were very friendly. Very clean hotel I have enjoyed my stay.

Typical Bedt Western. Clean but small rooms and very small bathrooms. Microwave & fridge. Larger than typical tv. GREAT breakfast. Close to Hyannis ferries to ACK & MV. Staff all seemed quite helpful.

Rude management, extremely unprofessional offering no suggestions or solutions. The hotel also stinks of old carpet. The positive about our experience was that we ended up at a much nicer hotel and got to enjoy our weekend getaway after this terrible interaction.

What a nice place. Totally impressed with how clean and quiet the place is. Staff was friendly. The breakfast buffet was a very nice quality, clean area and well maintained. Only minor issue is the 9pm closing time for the pool area. Would definitely stay here again

My cousin was getting married in cape and they had block of room for wedding guest at this hotel, We absolutely loved the service and hotel. Rooms were well maintained and spotless. Breakfast choices were wonderful. Eggs, sausage, bacon, pastries, potatoes, juices, waffles and many more. One of the best complimentary breakfast we have had,

The location of this Cape Cod hotel (a bit in the middle of Cape Cod from all sides) is perfect for being on Cape Cod and being able to go to one of the beaches within minutes. Also enough food options in the near distance. Decor of the rooms is nice. Breakfast room as well. The lobby is sort of 'in' the same room as the breakfast room. Not standing out.

This was our 1st trip to Cape Cod and we loved it. It is very beautiful place to visit. We are glad that we stayed at Best Western Hotel. Staff member welcomes us with warm smile and offered help with local directions and things to do in area. We felt we could have wait as weather was still little chilly. Hotel is well maintained and spotless. All staff members were friendly and willing to help. Kids had wonderful experience in huge indoor pool. We will definitely come back in summer vacation to spend more time in Cape.

I have stayed twice this summer. First was in The handicap room in which we were unable to access the internet. The office gave US the service number to call instead of doing it for us. Second visit was in an upstairs room. Inside doorknob fell off in my hand when closing, keys didn't work the second night and the smoke detector went off at 2am. I called office but no answer so had to get dressed and find him to get a new battery which still didn't work. So he took out the entire detector which I'm pretty sure isn't code. I also suspect the room had fleas. I reported all the next morning but mgr not in until the next week. I wanted my money back.

I reserved a pet friendly room and when I got there they didn't have one and suggested another hotel to try. 3 days later I had a credit card charge for 2 nights that they refuse to refund. The manager Jay is confrontational and accused me of being a liar despite his employee supporting my version of events. He is a thief and simply a terrible human being.

We were here for daughters graduation at Cape cod community college. The location of the hotel is only 2 miles away from college. The hotel seems well maintained. All staff members were friendly and helpful. We had excellent experience.

We stayed here for four nights in June, and really enjoyed it. Our kids enjoyed the indoor pool and the breakfast. They had pancakes on the weekend and waffles during the week. We liked the location - close to everything but not in the middle of anything. There's a grocery store two minutes away, downtown Hyannis is a short drive, it's close to the highway, yet it is surrounded by trees and felt like we were away from crowds.

We stayed at the Best Western for a long weekend recently for my son's soccer tournament. On arrival we were greeted with warm welcome and freshly baked cookies. Joanne in breakfast was wonderful. She gave us handy info about local restaurants and things to do. Kids loved indoor pool. our Room was very comfortable and spacious. Thank you for wonderful experience.

We stayed during Memorial weekend, and we had excellent experience. We felt that the rate was little high, but i guess that is what you get in Cape Cod. Nice, clean and well maintained room. Complimentary breakfast was more than enough. Kids had blast in indoor pool and hot tub. Great job guys.

We were exhausted after a long drive and crazy traffic. The hotel clerk checked us in early, so that worked out pretty good. Clean, spacious rooms, lovely linens, a good breakfast, and an indoor pool and hot tub were the perfect restorative for two tired souls. Thank you for wonderful hospitality.

Great Hotel for Cape cod Visit. Location is pretty close to main street and cape cod mall. We had room with 2 queen bed and it was well maintained and modern. Surprise to see water pressure in shower for a hotel. Hotel has nice indoor pool, and it is huge. Kids enjoyed pool. The breakfast was wonderful with so many options. Eggs, pancake, sausage, bacon, juices, pastries, fruits and many more. Loved it and be definitely be back here.

Great place to stay on the Cape, especially if you are bringing your dog. The pet friendly rooms are on the first floor with outside access so you can pull your car right up to your door. Clean, spacious room for your whole family, including the dog bed. The pool is big with lots of seating around it for the grown ups to watch the kids enjoy the water. Breakfast was good with a large selection. The hotel is in a central locations near lots of shops and restaurants. It was a great get away, even for a rainy Memorial Day weekend (two years in a row!). We were there with a large group and the employees were very patient and gracious as we took over the hotel lobby to kick back and enjoy each other's company.

This was our second stay at this hotel and we will certainly be back. From Dwight the maintenance man, to the overnight manager who let me get my coffee early all the way up to the big boss, they are all super friendly and go out of there way to make you feel at home. The rooms were clean and well kept, the indoor pool was a blast for the kids and the complimentary breakfast buffet was always fresh, hot and replenished.

We checked in on holiday weekend and had to wait in line there was only one clerk at the desk and then someone came to help after we had to wait in line. The carpet in the room was dirty and dusty. The air conditioner unit in the window did not adequately cool the room so the room was stuffy all night. The hallways and the room had an odor. The microwave was not cleaned and had food crumbs inside. The only good thing was the breakfast. There were a variety of items for breakfast but the breakfast potatoes were not hot. I was dissatisfied Smith the condition of the room. It was not worth the high price they charged for one night.

I have been staying at Cape Point hotel in Yarmouth, but they were close for renovation, so we have decided to try chain Hotel this time. We are glad that we try Best Western. The hotel is in excellent condition. The staff members were very friendly and welcoming. We had 2 beds and it was very comfortable. Complimentary breakfast was wonderful. Definitely come back here in future.

We needed to stay on Cape to oversee construction in our Cape Cod home. We were very impressed with the meticulously clean hotel and very friendly and helpful staff. We will certainly return throughout our project and would recommend it to anyone visiting the Cape.

Good location. The rooms were clean and quiet. Breakfast was hot and cold and had something for everyone. I would stay here again if in the Cape Cod area. Staff at front desk were helpful in recommending places in the area to eat.

Easy to find, get a room on the top floor as the lower floor has glass doors that open directly onto the parking lot. Feels safe, lots of parking. If you have a BW gift card, call the number on the back before your trip to make sure it is active.

We had to stay at this hotel due to winter storm. Hotel is right of to the route 6 and close to downtown Hyannis. Staff was very helpful and professional. Guest rooms, fitness center, Sauna, hot tub and swimming pool was well maintained. We had excellent breakfast next morning, they had pancake machine, which i have never seen before, eggs, sausage, cereal, breads, pastry, oatmeal and lots of toppings. juice and many more items. For the price we paid, we felt it was well worth it. We will definitely come here next time.

We had an excellent stay at this Cape Cod Hotel. The staff is very friendly, and accommodating. The hotel is pretty close to Island Ferry and local shops and restaurants. We had excellent night sleep without any disturbance. The room was very clean with plenty of space to move around. Continental breakfast offered was outstanding and had plenty of choices. Excellent stay.

We usually stay at Holiday Inn down the street, but they were close for renovation, so we decided to try Best Western. From the time we checked in to checked out we had wonderful experience. It is very quite, probably because of winter. The rooms were super clean and comfortable. The continental Breakfast was excellent with lots of options. Kids loved the large indoor pool. Good job guys.

For the price this is a great place to relax when on the cape. Quiet rooms and friendly staff. Rooms are nice and clean. Bed is comfortable, plenty of parking. Easy access and good location to surrounding shops

A great stay and would definitely consider going back again! Unfortunately we left behind my daughter's doll and we hope that it will turn up. At this time, we are hoping for the best waiting for the staff to locate it and to return it to us. Staff was great

The room smelled of cigarette smoke. There were poor or broken appliances. There was excessive noise in the hallway and outside of the building (directly outside my window) all night. The breakfast was not the best.

Staff were great, breakfast was ample and varied. Bed was comfy, exceptionally clean room and swimming pool and jacuzzi were wonderful (nice and warm against the bitter cold outside). The bedrooms could do with some TLC; they need modernized. Hotel is in good location for access to Rte. 6 and to Hyannis Center and Rte. 28. Lastly, the staff were lovely and very helpful - enjoyed our stay!

We really enjoyed the room and pool area. The pool is the best I've seen in a hotel. The breakfast was better than the more expensive chains.. Highly recommend. Only issue was the heating unit was quite noisy and constantly shut off and started up (started up again in less than a minute every time) which isn't condusive to sleeping.

I found this Best Western very clean and the help very friendly. It is off season but still in a busy old city things could get run down but I like this location and layout. I stayed earlier in the Fall at another hotel down near the water for same price but this one is so so much nicer and reasonable price wise. Indoor pool etc.

The hotel is very clean with friendly staff. We were here for Hockey tournament. We had room with two queen beds and it was well maintained. The hotel is very close to Hyannis youth and community center. The complimentary breakfast was outstanding. Lots of options like eggs, sausage, bacon, potatoes, fresh fruits, bagel, pastry yougurt, milk, breads, juice. Kids enjoyed the huge pool. We loved it here. Definitely come back here next time.

The management and staff went out of their way to accommodate our group's wants and needs!!! Our rooms were together, which was extremely helpful. They made us feel very welcomed the whole time! We LOVED our stay!! See you again next year!!

We have been here before when it was Quality Inn. They have done excellent renovation and updated this hotel to almost brand new. Our room was super clean and comfortable. Kids enjoyed large indoor swimming pool. The location is very close to many shopping and dinning. The continental breakfast has been changed since we were here last time and we loved the options offered. Excellent experience.

The service was great and all of the facilities were working as advertised. The staff was pleasant and helpful. The room was just like it was advertised online. We will use a Best Western again in the future.

As a charter tour driver staying in many hotels this place was top in my list. The hotel gives respect to the drivers, which is much appreciated. They do have ample bus parking as well. Rooms were very clean and excellent breakfast for free. Enjoyed here.

My wife and i have stayed here several times while visiting family in the area. The rooms price were very reasonable. The staff service were excellent and the rooms are much better than you would except. As usual the breakfast choices were excellent and excellent quality. This is our ultimate place to stay in Cape Cod.

The staff members were very warm and friendly. Very clean and accommodating. The location is close to Main street Hyannis and many other restaurant and shopping option. We enjoyed large swimming pool and hot tub. Breakfast choices were excellent and plentiful. Over all excellent Hotel in Cape Cod

Stayed for three night---the hotel was quiet and clean and the staff extremely accommodating. Very nice pool area and fitness center. Pet friendly---we have a therapy dog, so it is important that when take him to visit nursing homes we have a hotel we can stay with us.

We stayed two nights at this Hotel and enjoyed it. Nice indoor pool with hot tub. Breakfast was excellent and exceptionally clean. Higher price on weekends for Hotel. Free parking - very close to ferry, restaurants, and other activities.

Great location, nice rooms, great breakfast! Close to shopping mall, lot's of quality stores in the area. Rooms are clean and up to date with coffee machine, fridge and microwave available. Good water pressure in shower and did not have to wait 15 minutes for the water to get hot. Forgot a toothbrush and it took only one call down to the desk to receive one in the room.

Sometimes living on Martha's Vineyard means you risk getting stuck off the island due to weather conditions stopping the ferries. We found the Best Western on Expedia for $88+ taxes. It was the only hotel accepting pets that was affordable($20 fee) and close by. Considering we had nothing but the clothes that we wore that day, the hotel had plenty of complimentary items behind the front desk for us. Toothbrushes, toothpaste, razors, etc. They also had some other essential amenities for purchase. They have a large indoor pool with a jacuzzi; ice cream vending machine, snack machine, soda machine; a small room with a couple of arcade games; a business center with a few computers. The fitness center is nothing special, but there are a few different cardio machines, a bench and some free weights. Our room was a pet friendly king bedroom. The door was accessible to the outside, which was convenient for the early morning dog business. The room itself was fairly small but included a little table, an area for luggage and a large TV. There was also a microwave and fridge. The bed wasn't the most luxurious but the pillows were nice. The room was clean and basic, no complaints. The bathroom was huge! VERY hot water. What we were most impressed with was the free breakfast spread. So many options! Sausage, eggs, pancake maker, bacon, homefries, cereal, pastries, oatmeal bar, yogurt bar.... If you're looking for a family & pet friendly place to stay on the Cape or a quick stop like us, this Best Western is a great pick!

This hotel is a great value for the Cape. It's on par with the quality of other, more pricey hotels. The room was actually very nicely appointed. The bed was super comfortable, the shower was perfect. Breakfast was complimentary and they had options for every diet.

This hotel was very nice to stay at, with a helpful staff and clean well appointed rooms. They had no problem taking me with my hearing service dog and provided a easily used exercise area for her. There's many nice local restaurants for dinner and the breakfast bar was very well staffed and had a good selection of foods. Overall it was a very nice stay for me.

The hotel is very good for the price they charge, we normally use the same facility before when was another chain then they change and we have a bad experience. Now they change again and we decide to give a try and we have no regret.

The most important aspect of this hotel for us is that, it is pet friendly and it is very clean. We have stayed at many hotel with our furry friend but always found rooms not very clean, but Best Western Cape Cod was excellent. The pet rooms are located on ground level away from other guest, which is a huge plus. Clean rooms and friendly atmosphere. We enjoyed here with our furry friend.

The hotel is clean and nice! The staff are all very friendly and he woman working the front desk was extremely friendly as well as helpful! She was a pleasure to deal with. The hotel is easy located close to the highway and shopping.

Very Beautiful Property. Polite and friendly staff, well equipped rooms. The rooms are large and kept very nice condition. Bathroom were spotless. The location is very close to many restaurant and shopping options. Free breakfast was great. Over all very happy

The hotel was well presented and clean and the room was wheelchair accessible although the extra shower head did not work so it was not possible to shower on the seat provided. The staff were friendly and helpful. Problems were experienced accessing the internet on both phone and tablet which may have been helped when the receptionist rebooted the router, or may just have been a glitch connection which allowed access eventually. It was very frustrating. Overall a good stay though.

The hotel is situated on a dual carriageway , so cannot be accessed directly if travelling from the west, there is a rear entrance which allows you to travel either way. The hotel is clean, quiet and well appointed. The staff are welcoming, helpful and vey efficient. The rooms are of a good size but the bathroom is on the small side. The breakfast catered for most tastes and was well prepared and presented. It is a five to ten minute run to the main area of the town, where the majority of the sights and restaurants are. There is ample parking available.

Really enjoyed the location. Breakfast was very good and plenty of parking. Great starting point for catching ferry to Nantucket. Plenty of good eating places nearby. Would recommend staying here. Very clean.

I have been coming here since it was comfort inn and Quality. They have done excellent job to this old hotel. Looks like a new hotel. The rooms looks modern and all new amenities are well appointed. The staff members are very friendly and polite. Very excellent breakfast and lots of choices. Good job guys.

The hotel is convenient to many good restaurant and stuff to do in the area. The staff were very friendly. The room and bathroom were spotless. The breakfast buffet was great. The internet in our room were little difficult but staff memeber helped us connect so no problem. Over all very nice.

We stayed here for 5 nights while visiting Cap Cod during the last week of September 2017. We were really impressed with the friendliness of the staff, the cleanliness of the room, and the comfort and spaciousness of the room with the king size bed. It was definitely one of the best Best Westerns we have stayed at, and we would definitely stay here again the next time we visit the area.

We were very happy with our stay. Room and bathroom were spotless. The building is beautiful and near Cape Cod mall and many other restaurant nearby. The front desk staff and Mr Patel were very friendly and courteous. We got a great deal with free breakfast. We will definitely be back next time.

Good location for our needs. Middle of the Island. Nice reception, good staff. Room spacious clean and comfortable. Had a patio door to outside. Breakfast was good, lots of selections, fresh fruit etc. Great place to stay.

Nice and clean Hotel, with friendly staff who knows what they are doing. They went above and beyond for our request. The Rooms are super clean and very comfortable. Bathroom was spotless and smelled good. Excellent breakfast choices with hot and cold items to select. Over all excellent stay

They lost my reservation and put me in another room, a double even though I requested king. Check in staff didn't care. The rooms are nice enough but the lobby is in a different part and very small and off putting. Breakfast hours end too early, and the pool was broken when I got there. Not worth it when so many other hotels are nearby.

The staff was pleasant, the room was comfortable and well kept the bed and pillowes are comfortable and a good night sleep is most important. Check in and check out where quick and the appearance was good.

Very average hotel. Extremely small bathrooms, almost have to stand in tub to close door. Standard hotel breakfast. No chair to sit in when you come back to the room at night, okay as long as you don't mind sitting on the bed to watch tv and relax and sightseeing all day. Room was clean, bed was ok, staff friendly.

Five 18-wheelers parked in the hotel parking lot with their motors running. Herman said the pet fee, which is charged EVERY night, is charged because when pets stay there housekeeping has to wipe down the counters. This means they do NOT wipe down surfaces if a pet hasn't stayed there. I assumed housekeeping would wipe down services. Unclean hotel.

Had a great stay at Best Western Cape Cod. Staff was very accommodating and took great care of us. The location is perfect, close to main street Hyannis. Room were super clean and breakfast was delicious. Lots of options to choose from, Definitely come back next year.

We stayed here for 3 nights in August, two adults and 3 year old and had a good experience overall. We knew the pool would be out of service from other reviews but we didn't really care because we planned to go to the beach and do other things out and about the area. Speaking of the area, the location is pretty central, we drove to various towns around Cape Cod each day and then made our way back to the hotel at night. There is a huge Stop and Shop down the road so it's easy to stop there and get snack and stuff for the beach. The room was clean and comfortable, but definitely getting a bit dated and has seen better days. I did notice the A/C wasn't the strongest, but we just turned it up and it cooled the room enough for us. The breakfast is very good for being free and was a GREAT value - fruit, yogurt, coffee with flavor syrup, waffles, decent eggs. If you are the type of person that's going to investigate every nook and cranny for crumbs, this place is not for you, but if you need a place to sleep and rest after a day at the beach or touring around Cape Cod, this place is great and was a great value during high season for us. And yes the rooms on floor 2 are the ground floor with a sliding door out to the parking lot. I thought this was convenient ofr packing the car, going back to the car to retrieve items etc. Would stay again in the future.

the staff was friendly and helpful! The breakfast was good. The pool was not available but that was ok because we had plenty to do while in Cape Cod. we were centrally located in either direction so it was good because we had many choices to wherever we wanted to go. they had a lot of shops in either direction close as well as restaurants and a lot of things to do!

The Hotel was nice and staff was friendly however the room had spiders allover the sliding door from the outside and when we opened the curtains to the sliding door we saw spiders allover and hanging off the curtains inside the room. we killed 8 huge spiders

The pool was out of commission which was not stated when we booked. The room had dirty laundry left in it from the people prior. The air conditioner wasn't very efficient and left an odd odor in the room. There were spiders (multiple) in the room and in the bed. I've stayed at multiple Best Westerns and am sad to say this was the worst.

I am actually writing this review while sitting in my room. I booked 2 rooms for my family on July 25 for aug 22-26 and there was no mention on the website that the pool was out of order, according to other reviews, at least since mid June. We were never notified prior to arrival that the pool would be unavailable. There is a sign at the desk that they put it on the website and would refund your stay but if you go to your room you are out of luck!!! I guess they realize if you see your room you will definitely take the money and run. Upon check in we arrived in one of our rooms to find that the room had been cleaned but it looks as if a staff member decided to take a shower and a nap in the room, leaving a wet towel and ruffled bedspreads. We were quickly given another room, but gross! The bathrooms in the guest rooms are a joke, the size of a postage stamp. The air conditioner was off when we arrived and the room was very hot. We blasted the a/c and left the rooms for 3 hrs and returned to marginally cooler rooms. I also noticed while going through the reviews that the mgr stopped responding to them in mid-June. Have had no issues in prior stays at other best western hotels, very disappointed

The room was extremely dirty - the second room we moved to was okay, but will not return. Having a dog-friendly room is not an excuse to give you far below what you deserve for the price. I've stayed at BWs before and they were fine, but I will not return after what we paid vs. our experience.

Pool is still under construction but staff and other functions were fine. One problem - some of the equipment in the fitness room did not work. Breakfast offerings were fine. The bathroom was extremely small and could hardly close the door once inside.

This is a VERY large complex of rooms and although not new is well maintained, has a very friendly staff, is in a good location and is a good price. The staff were amazing, the breakfast was really good, and the rooms were not new but we in great shape. One afternoon our air conditioner started acting up. Within 20 minutes two gentlemen showed up, and within 45 they had removed the wall unit, put in a new one and we were all set. IMPRESSIVE.

No hot water. Room was stinking. Bed bugs and I spent a sleepless night and had to bail out the next morning and cut short my vacation plans at Hyannis. Staff was not very friendly. Good location though and great breakfast.

Good location, close access to stores and food. Clean rooms, friendly staff. I really like that it is a pet friendly establishment. Pool was out of service, but we were only there for one night, so I didn't really care as much as my child did. Parking was great and our car as right outside our room which was helpful.

Room needed repairs and fitness center was outdated with equipment that did not work. Staff was extremely friendly. Hotel was very pet friendly. Room was clean but repairs needed to be made. Good location

The hotel is clean renovated and freshly painted. The pool was out of order when I was here in April and is still out of order. No mention of pool being out of order when I made reservation. Staff very friendly. Breakfast good. Someone needs to put someting in the pan with sausages to absorb the grease.

Stayed at this place for one night. The room was very clean and the beds are very comfortable. Parking was right in front of our unit which was a benefit for us. Free breakfast is always a plus. I f you like to stay on a budget for a third less then the other big name brands i do recommend this place.

We stayed on the "second" floor which was ground level. The rooms are musty, the bathrooms are dirty and run down. Through out the night I could smell cigarette smoke coming in the room. The sheets had some stains on them. Overall the room was terrible. It's 3am and I'm still trying to fall asleep. Not recommended.

My stay was excellent, as I expected. From the gratis breakfasts to the appearance and comfort of the rooms to the excellent service from its employees. The location was within a short drive to the people and places I had made the trip to see.

Good gym and laundry room, great rate, new facility. Location is easy to downtown MAIN st. and other shopping areas. Helpful staff. Pool was not operational at the time of our stay :( Would recommend again.

Don't be fooled! The description says it has a pool. This place has lots of reviews that say the pool is never open. It's true! We booked this because it had a pool and my kids love to go swimming when we stay at a hotel. We arrived and were told that the pool was out of order. When I looked there was no water in it. I asked how long and the lady at the front desk said about a month. I was not notified before I got there even though she said I should have been told. The rooms are also pretty old and the carpets look dingy. The free breakfast was not that good. They need to make some serious improvements

Great pet friendly hotel. Wonderful breakfast. Clean rooms with refrigerators. Only issue was that the pool was closed and the high speed internet took over two hours to connect. The rooms for pets were directly accessible from the parking lot without going through the lobby. Good size refrigerators in room. Plenty of towels.

Our experience at this hotel was very good. The pool wasn't working during our stay; however, we were compensated with travel points for a future stay. Overall, we'd return to this hotel, & recommend it to others.

I stayed here with 3 teenagers. The pool was closed due to Town wanting the slope to the deep end changed - very unfortunate timing for the hotel. Every other hotel in vicinity was $250++ and this was $150ish, so is reflective of the problem. Additionally, when you check in, there is a sign noting the pool issue (it was also included on the confirmation email) and offering to cancel reservation without penalty if the "no pool" is unacceptable. I thought that more than fair. The lobby is decent sized and doubles as the breakfast area. Food service area lines 2 walls of the space. Dining tables and a large raised conference table, television, plus a couch area comprise the furniture. The hotel is built into a small hill, so the second floor is actually ground floor. I did not like

Stayed here for 5 night with family to explore beautiful Cape Cod. The staff was amazing. The room was clean and big enough for our family. The breakfast is plus and it is very good for Best Western. Definitely come back here.

Our stay was awesome. What a trip! Staff was very friendly and helpful. Rooms were very clean with comfortable beds. We also travelled with our K9 companion who was welcomed as well. Only area I would say could use improvement would be dog walking area. However don't let that make or break you. The breakfast though! I have had breakfast at other hotels but this one was awesome! Staff was great refilling eggs, bacon saugage etc. Breakfast was amazing here which was a great surprise!

We stayed at the Best Western Cape Cod Hotel for an overnight. The hotel was super clean which is always the most important thing for me at any hotel. The service was great letting us check in early since our room was open. The free continental breakfast was okay, but the pool was closed in the middle of the summer which kinda stunk.

Clean rooms. Friendly staff. Super accessible location from the highway & close to many local attractions & restaurants. The beds were clean but a little on the uncomfortable side, not the worst, just woke up a little stiff. Pet friendly. Recently remodeled indoor pool. Continental breakfast available, but we didn't have time to try this. This hotel has changed owners in the past year, prior to our most recent visit.

The staff is great, hotel is clean and appears to have been renovated recently. The breakfast although early it is really good and good variety. The rooms are cozy, nice workout area (never used it). The pool was closed during our stay due to some emergency (that was the only negative)

Really nice staff, good value, very clean, convenient location to everything in Hyannis and surrounding towns. Pool was closed but it's an indoor pool so we probably would not have used it anyway. Too many outdoor things to do!

But it's peak travel season so can't complain too much. Breakfast was ok. The staff was friendly and helpful. Pool wasn't working but I wasn't going to use it anyways so no big deal for me. All in all it's a hotel in a nice area that's easy enough to get to and stay comfortably

The Best Western Cape cod is and attractive, well maintained hotel. The grounds and buildings are well kept. The rooms are beautifully appointed. The beds are very comfortable, and the people are friendly and helpful. Do not forget to have delicious breakfast.

I booked this for my daughter's family through Booking.com (I thought I was booking directly with BW). Upon check in - the manager requested that my daughter call me to get permission to charge my credit card. I had booked this room two months prior and had paid in full as well. There was no need for my credit card. I got on the phone with the manager who told me that he couldn't find the reservation. It wasn't until I explained that I had paid in full two months prior and that I had a confirmation email and number, then he suddenly found the reservation. This was after a lengthy exchange with the manager. This added a level of stress and frustration that I did not need. On top of everything, the reason that I chose this hotel was for the indoor pool and my daughter was told that the pool was not in service. I understand that these things happen, but several different family members, who stayed at various times over the past couple of years, also mentioned that during their stays, the pool was also out of service. This is unacceptable.

Family of 4 staying for July 3-5. The pool was closed prior to our booking and arrival but we were never notified. The kids were so disappointed!! There were spiders in the room and the sink and tub were clogged. Wasn't a very good experience. They do offer a nice breakfast which the kids enjoyed.

Check in staff flirted with my 17 year old daughter, assigned us to ground floor room when we'd requested upper floor, took forever to get us checked in, then asked that I "send down my teenage daughter to switch out the room key" for a room on the upper floor by herself!" VERY INAPPROPRIATE! Then manager with check out and hotel being almost empty, refused to match the room rate we'd been paying when I requested same rate as I was very ill and just needed to rest prior to driving a long distance. He raised pricing, and refused late check out that would have cost him nothing and been a simple courtesy to an ill guest. Then he threatened to "report me" when I suggested that a bad review was the only way to let others know of his rude behavior and refusal to extend same rate for additional night (where hotel would have made more money)...