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Best Western Cape Cod Hotel, Hyannis

1470 Iyannough Road, 02601-1835, Hyannis, United States - See on a map
Best Western Cape Cod Hotel - Exterior The Best Western Cape Cod Hotel is ideally located in the center of Hyannis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Cape Cod Hotel in Hyannis lets you relax and focus on the people and experiences you came for. We're conveniently located near the Hyannis Harbor, Kalmus Beach and the Steamship Authority ferries. You will find plenty of other local sites, activities and attractions to explore near our pet-friendly hotel in Hyannis, such as the Cape Cod Mall, John F. Kennedy Hyannis Museum, John F. Kennedy Memorial, Hyannis Main Street, Cape League Hall of Fame. Our hotel delivers professional, responsive and friendly service, as well as offering amenities that give you more for your hard-earned money such as a free full hot, fresh and healthy breakfast, free wireless high-speed internet, indoor heated pool, fitness center, and a business center with copy, print and fax machines. Each smoke-free guest room offers a refreshing shower, single serve coffee maker, hair dryer and premium bedding, along with an iron and ironing board. Your bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket - because we know how much you value a good night's sleep. Get your money's worth at the Best Western Cape Cod Hotel. Hyannis hotels like ours offer the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book your room today!

Best Western

Cape Cod Hotel




Hotel advantages

  • Free parking
    Free parking
  • Sauna
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 253 guest reviews
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Sleep Quality

"Comfortable three night stay"

User 09/07/2019

The hotel is a bit dated - certainly not new - but our room was clean, comfortable, and spacious. We had none of the issues that others seem to have had regarding quality of the room or cleanliness issues. Granted, the breakfast is the usual fare from a BW or Hampton or Quality Inn, but the breakfast area was clean and well maintained. The location in Hyannis is convenient, although Hyannis itself is hardly a convenient or pleasant place to maneuver; the signage in the town is horrible, typically signed for the locals only but that is another story. There were no issues that would warrant our not recommending the hotel - and the misses is pretty particular.

"Could be a great experience if not for the staff"

NYC_photography, New York City, New York 28/06/2019

The hotel overall has a potential. Good location, a range of amenities in rooms, and services. However there is definitely room for improvements, especially with training their staff. We chose the hotel because of the combination of factors: pet-friendly, close proximity to the ferries to Nantucket, pool, breakfast. Well, pet-friendly room had a smell (which never happened with other hotels from SPG/Marriott network, we used to stay). Breakfast had all the regular cheap fatty food options, but has a good value overall. As for the pool it could be simply great if one could use it! It's open only 9am - 9pm ! Basically we could only use it on the day of the checkout, when we didn't have any other plans. Although the weird thing happened - while we were in the pool there comes their engineer and dumps 2 jars of chemicals 10 feet from where we were in the water. Couldn't they do it while the pool was closed? Are they sure they are not endangering their guests health by doing this? During check-in Sasha at the reception didn't even bring up a welcome gift matter (and I have a Diamond level). On the 2nd day of our stay we left the hotel at 7am for Nantucket, and came back at 8pm to find out that our room wasn't serviced. Of course at that point we only needed fresh towels and rest, and I went to the reception to report the problem, and to pick up the towels. John who was on duty that day merely recognized the problem, and promised to convey it to the manager. Next day during check-out I asked Jo-Ann about the problem, and she said she doesn't know anything about it. And went on with the check-out. She simply dismissed the question. I had to press on that I'd like to hear from the manager, and she said "Ok, I'll let him know'. Only after I said that I was under the impression that BW had better customer service approach, and that clearly neither she, or John cared about the situation, I heard first attempt at apology at all. Needless to say I have not heard from anyone from the hotel 4 days later. And I'm not sure if there will be any response at all. And again I'm judging from the experience when such things happened twice at SPG properties there was clear response from the staff, and they did their best to amend the inconvenience. We believe that with room rates at $200 per night one shall expect decent service.

"Really Pleased"

User 21/06/2019

We had wonderful experience at this beautiful property. We checked in about 10:00 pm and check in was breeze. The place was spotless and comfortable. It smelled clean as well. The location is very convenient, it is close to highway 6 and in middle of cape cod. Ferry is only 3 miles away. There are many good restaurants nearby hotel. We went to cook's sea food upon one of the staff's suggestion and it was wonderful. The breakfast at hotel was wonderful and plenty of options. If we ever go back to cape cod, we will definitely stay at Best Western Hotel.

"Anniversary Stay At Best Western Cape Cod"

User 10/06/2019

Stayed at beautiful best western hotel recently for our 25th wedding anniversary. We absolutely loved it. even we did not requested any decoration, the staff decorated out room with rose petals and balloons. There was bottle of champagne as well. Absolutely loved this beautiful gesture from hotel staff. We could not have asked for better anniversary celebration than this, Absolutely loved the hospitality. Kudos.

"Our 1st ever trip to Cape"

User 10/06/2019

Heard a lot about Cape from my friends in a past, so decided to visit this time finally with my family. We had great time. Cleanliness of entire facility was great. The beds were very comfortable and well maintained. Staff was super nice and accommodating. They had nice indoor pool and hot tub. Kids loved it. We end up visiting Martha's vineyard. Hotel is only 3 minutes drive to the Ferry location in Hyannis. Hot breakfast was included in price and it was wonderful. Lots of options to select from. Great facility.

"Father Daughter Weekend Stay"

mike h, Hyannis, Massachusetts 10/06/2019

We just spent the 1st weekend in June of 2019 with my daughter at this beautiful Best Western Hotel. We were there to relax and enjoy some alone time together as she has been away in school. We have been here last year and we had great experience, so we decided to come back. We never disappoint with service and cleanliness of the hotel. Barbara is awesome. She gave us good local restaurants suggestions.

"Above and Beyond"

User 29/05/2019

The hotel exceeded my expections. We were greated by wondeful desk associated name Herman. Recent updates in the roms were nice and well decorated with modern feel. Vanity was outside of bathroom so it worked out well for us. Breakfast had many options ofr vegetarian and meat eaters. We will definitely stay here upon our next visit.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your kind thoughts. We appreciate your staying with us, come back soon!

"Memorial Soccer Tournament"

David M, Braintree, Massachusetts 29/05/2019

We have been coming here from last 2 year for kids Soccer tournament every memorial weekend. Absolutely love this hotel and staff. Very accommodating and helpful. They have the best Breakfast buffet. Jay has always been great to us, we will make sure we always stay with Best Western Cape cod.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
We love you guys too. Thanks for you kind words and thanks for coming to see us every year, look forward to your next stay.

"Best Stay at Best Western Hyannis"

User 22/05/2019

Outstanding stay! Jay during check in was great! easy check out with Barbara in the morning. Place was immaculate. The rooms were spotless and well maintained. The young lady was in constant motion during breakfast ensuring everything was clean and well stocked. The only issue we had was our room key stopped twice during 2 night stay.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Why thank you so much for your time and thoughtful comments. We are sorry about the key getting deprogrammed, the magnetic strip key cards are influenced by magnets, which our cell phones all have, so often this is the reason. Please come back to see us soon.

"Excellent stay, great staff and Breakfast"

garrron5, Falmouth, Massachusetts 22/05/2019

The hotel staff was very friendly and courteous during our stay. The breakfast was very impressive, seemed to be a little better than most Best Western hotels we have stayed in past. Rooms are very spacious and beds are very comfortable. Indoor pool was huge, and water temperature was perfect. Over all this is one excellent hotel.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
We really enjoy our guests and really really enjoy it when our guest enjoy us!. Come back for the joy of it!.

"Great hotel in Hyannis"

mrst09, Wyckoff, New Jersey 05/05/2019

*Reasonably priced *Clean *Nice breakfast *Indoor pool - heated *Easy parking - free *Easy access to all highways *Centrally located on the Cape *Will definitely stay here again! *Beds were extremely comfortable!

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
*thanks for your time *thanks for your kind comments *come back to Cape Cod Best Western anytime! You are appreciated!

"Hotel was average. Family was better"

Chuck N, Littleton, Colorado 26/04/2019

Hotel was ok. Bathroom had no fan which was very unsanitary. Front desk was rude and not helpful when we asked how to cancel our extra night. Breakfast was very great. I would not stay there again for the price we paid.

"April School Break"

ricardo h, Milford, Massachusetts 22/04/2019

We absolutely enjoyed here. Well kept hotel near main street and other things to do in area. We had 2 queen beds and it was well organized. I loved how they have sink outside rooms, so it is very convenient. Breakfast was excellent for the price we paid. Overall great option if you want to explore cape cod.

"Pet Friendly area/rooms needs deep cleaning"

User 22/04/2019

We booked a pet friendly room for our family and our small dog. We appreciated that the hotel offered pet friendly rooms however, I was surprise that our room was not pet odor free. Not only the room had a string urine odor but it was dirty with pet hair on the carpet as well. I don't mind paying extra $20+ taxes for my pet but they need to use that money to CLEAN the rooms throughly to remove urine and pet hair before another family stays on the room. Overall, really accessible and great breakfast offerings.

"Small get away"

Camper48318721433, Lynn, Massachusetts 20/04/2019

I wanted to take my daughter away for a few vacation days.the breakfast was great,the pool warm.everything was clean.i had a great stay.the customer service was a delite.i will definitely go back to stay.

"Nice place at a fair price"

louv337, Pennsylvania 19/04/2019

Typical Best Western. Very friendly welcome and nice comfortable room, although the bathroom was really tiny. Good WiFi and an excellent breakfast space. Pet friendly although $35 a night for your dog seemed a bit much.

"Mini getaway with Kids & dog"

mamacraw, Hyannis, Massachusetts 17/04/2019

Centrally located on Cape Cod. Easy to find. Dog friendly with dog park around corner. Great FULL breakfast included. Small indoor pool, hot tub & sauna. Small fitness facility included, 18+. Clean, offers AAA discount.

"Bait N Switch"

karljanesky, Guilford, Connecticut 13/04/2019

Paid for king size bed room and upon arrival they gave us a full size bed . Asked for first floor with HC access and we are way up on second floor . Made reservations way in advance. No apologies given . First and last time we use this place .

"Quick Night Away"

Voyager17177770453, Cleveland, Ohio 31/03/2019

We had event in Hyannis so decided to stay at this Hotel. It was very convenient for us. Hotel is close to shopping and dinning options in Hyannis area. Staff were very friendly and helpful. We had king room with lounge chair, it was well decorated and spacious. Next morning breakfast as well prepared and good food choices. Over all excellent Hotel

"Spa jets broken with no plans of repair. Breakfast needs a tune-up."

MassageTherapistME, Winthrop, Maine 18/03/2019

The room was well priced. The staff on check in was great. Breakfast was included but there were no healthy choices available. For the area, this hotel was average with a little better than average value.

"Clean, Comfy and well Maintained"

User 21/02/2019

I really enjoyed staying at this Best Western. It's a great value for what you get. The hotel is not in main downtown but not far from it either. Close to Highway 6. The hotel does not show as much wear and tear as the other hotel in Hyannis. The rooms are well kept with nicer toiletries, a mini fridge, and microwave which was great for us. They had lovely indoor pool, hot tub and Surprisingly SAUNA. Which is hard to see in any hotel now a days. The free hot breakfast is a solid offering that had vegan and turkey sausage which were nice additions to the usual breakfast buffet. Over all we loved it.

"Above my Expectation"

sarah a, Taunton, Massachusetts 19/02/2019

We chose this hotel because it was reasonably less expensive and what a great surprise it was. We stayed here when it was quality inn back in 2015. They have made very good update to the hotel and kept clean. Room was clean and comfortable. Kids loved indoor pool. Overall I highly recommend this hotel.

"Ice Hockey Tourney Weekend"

User 19/02/2019

We had about 15 rooms blocked at this Best Western Hotel. This was our 2nd year in a row and we absolutely loved it. Thank you Jay for taking care os us. As usual clean and comfortable. Kids loved huge pool abd we gald they left pool open late so kids can enjoy. See you again next year.

"Awesome Service"

Flyer42405914138, Providence, Rhode Island 19/02/2019

The lady at the front desk was super helpful and accommodated all my family needs. I am sorry i forgot her name. She was there friday Saturday. She even made delicios cookies. She made sure we had extra towels and pillow in our room. The hotel is very close to mall and many dinning opyions. Breakfast was wonderfully presented and delicious. Great hotel and service.

"New England road trip"

helen89Lancs, Lancs 17/02/2019

My son and I arrived mid September and stayed 3 nights. The hotel is clean and the rooms comfortable. The things we liked the best was the lovely pool, which we had to ourselves most evenings, and the breakfast room which, although small had a very good selection of hot and cold food. The hotel is located just outside Hyannis and is a good base for exploring Cape Cod. We visited Martha's vineyard and some of the smaller towns nearby.

"Needs some improvements"

User 11/02/2019

The white bedspreads had stains, the TV remote control didn't work (Channel UP button), and the refrigerator was missing it's knob so it could not be adjusted. When I asked the front desk person about the refrigerator (I had to put my insulin in the fridge to keep cold), he didn't seem to care to help with issue.

"Family Friendly Hotel"

User 09/02/2019

Really awesome place to stay with families in Hyannis! Nice indoor pool and Hottub plus great fitness center for adults. All staff were super friendly and helpful. Breakfast choices were great, specially kids loved Pancake machine. It spits out Pancake in 2 minutes. Never seen it before. We will definitely come back. Great job.

"Best breakfast ever"

User 28/01/2019

I loved the hotel room, it was comfortable even if it was cold it had a heater, and also the staff was so nice. We loved and also our dog loved that vacation. This hotel is pet friendly which is amazing for us. Breakfast was very good. It also has a pool. I definitely recommend the hotel.

"Really Nice Stay!!!"

leob276, Lyndonville, Vermont 10/12/2018

We just went down to Cape Cod for a visit and stayed at the Best Western Cape Cod. It has a really nice location and plenty of parking. They have a very friendly and polite staff!They have very comfortable and clean rooms and my favorite a nice pool and hot tub!! They also provide a really nice breakfast to start your day!! I highly recommend you give them a gtry when in the area~

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thanks so much for your kind review. We are not as busy October through April so it is a great time to come down and just relax, with no pressure. We are centrally located, the weather has been great, so come back again and bring your friends!

"Ice Skating Tournament"

User 10/12/2018

We stayed at this wonderful Best western recently during my daughters skating tournament in Hyannis. We stayed here last here as well and absolutely loved it. Location is pretty close to Hyannis Youth and Community center. It is very convenient. Hotel is well maintained and all staff members were excellent. Complimentary breakfast was great. See you guys next year.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thanks for staying with us. We accept group blocks and are willing to work with you on the number of rooms and price of rooms, depending on the size of the group. We are near the hockey rink, local businesses, entertainment. Cape Cod Mall, the harbor; and would love to have your group stay here again. Just call the hotel and ask to speak with me (Jay) and we can make arrangements. We have had networking groups, sports groups, wedding groups, construction groups and many more. We are happy to have you!.

"Company Meeting Stay"

User 27/11/2018

My Company booked stay for a night, and it was great. This is my 1st stay at Best Western Hotel. From check in to check out it was wonderful experience. The room was spacious and clean. High speed internet worked well without any issue. Breakfast had many options including healthy options. Surprise to see soy milk and yogurt options. Over all nice place.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
We appreciate your taking the time to post this review! Not a lot of hotels here on Cape Cod are open year round, but we are. We appreciate the businesses and their employees that patronize our hotel. Keep us in mind for any business need, group or individual; we are happy to have you!.

"Recommended By Friend"

User 23/11/2018

The hotel was mentioned by my close friend and it turned out to be very good for us. The value for money was exceptional. Hotel staff was nice. Room was clean and quite. Breakfast choices were exceptional for Best Western Hotel. Eggs, sausage, bacon, pancakes, juices, potatoes, pastries, yogurt options and gluten free items as well. Location is pretty close to main activities in Hyannis. I would definitely Stay here again.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
...and we cannot wait until you return!. Come back soon and thank you for your kind words.

"Two Night Getaway in Cape Cod"

jennjess252, Braintree, Massachusetts 22/11/2018

The hotel is located on busy main road on route 132 still it was very quite during night time. It was not busy at all, i guess due to slow season. We enjoyed Hot tub and pool. The temperature was perfect and did not smell chlorine at all, which is not usual with hotels. I would suggest them to leave pool open till 10:00 pm instead of 9:00 pm. Breakfast choices were excellent and well prepared. Over all excellent experience.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your suggestion, we have entertained the idea of extending pool hours in the past but find that people who like to "party" tend to come to the pool in the later hours and we fear for their overall safety after a night on the town. Alcohol and water don't mix well! But, please come back to see us as soon and as often as you can, we would love to see you again!.

"Warm and Welcoming staff."

User 21/11/2018

We were very pleased with this hotel and staff service. All staff members were helpful and polite. Breakfast was included and was a nice start to the day. Room were nice, clean and spacious. If we ever come in this area again we will definitely come at Best Western Cape Cod. Very pleased.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your wonderful review. Our staff is here to help our guestd have a great time here on Cape Cod. The employees are outgoing "people-pleasers". So come back to see us again, we will do all we can to help you enjoy Cape Cod!.

"Nice place and dog friendly!"

User 12/11/2018

Nice, clean, comfortable and dog friendly!! Easy to find and plenty of parking. If you miss the boat, this is a great place to pass the night! The pool looks really nice and clean, didn't have a chance to try it out!

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you, we appreciate you islanders, come back anytime!

"The worse hotel I've stayed in"

User 06/11/2018

Hang tight because it's going to be a long review.first of all, I'm staying here for five long weeks. On day one it took the clerk 1 hour to check us in (a group of 8 people 4 rooms) couldn't find paperwork I had to call my job so they can make the reservations again. Finally got my room.. the bed and the bathroom was full of hair. Had them check the room to make sure it was not occupied. On day two I found my sheets dirty (on the second bed) call the GM and he said there is nothing they can do because it was past 6pm all room services were done. Then on day 3 I came from work and BOOM!! My door was wide open and my hundreds of dollars laptop was gone!! Went downstairs and they said the couldn't do anything till the GM and an investigation was done. Told me to give them till tomorrow. Day 4 no call still no lap top. Now remember people this is a group of 8 people staying here for 5 long weeks. Day 5 no call, asked the front desk and they said that the GM said that unfortunately there is nothing they can do.(GM favorite word) I got on the phone with the GM and he said" I went personally to your room to change the sheets because the house keeper forgot to do it. WOAH!! then said that has never happen in his hotel. That there is nothing he cant do. I quickly got upset and slam the phone on him. I ask one of the from desk what should I do and he said I will call the GM and ask. The great GM told him to tell me to call the police. So I went and call the police. The he advised me to call Bestwestern hotline. Got on the phone with them and they asked me.. did you notified the police? I relied yes that was the GMs instructions. The quickly said. " sorry there is nothing we can do" you already notified the cops!!! What?? That's what I was told to do. They scammed me. $1200 dollars laptop gone and no one is doing a thing about it. Well days goes by and we check out of day 5. Unfortunately my job do not want to switch hotels. So I went home for the weekend. Came back Sunday and here we go again. No paperwork had to wait another hour. Go upstairs and found my bed Dirty with "semen" my sheets were dirty of someone having sex the night before and they just cover the bed dirty. Went down stairs and same word came out of their mouth. " sorry there is nothing I can do" OMG!! I was then ready to jump behind the counter and smack the we go again. I was calm and said ok I will wait till tomorrow for the dirty sheets get replaced. Came from work and sheets were cover again. No one changed the sheets. I then had it. I called the local news and told them my story and they weren't able to make it the same day. Finally on day 2 week 2 the sheets were clean. What a dump of hotel. I have stay here at this place when it was quality inn and had no problem. but this hotel is a dump. They will steal from you and tell you to call the cops so they cant reimburse you. It's a scam.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
I am the general manager if this hotel. We have been running this hotel for 5 years. We have never ever had any incidence of theft in my hotel. My staff are well-trained. There was a sheet with a bleach spot put on a bed, and we apologize for that, but we have NEVER AND WILL NEVER put dirty sheets on bed. If we did we would not be in business very long. You did have a very lengthy review. I must just say if those reading this would continue to read the rest of our reviews, you will see this is not a typical occurrence in our hotel. As far as your missing laptop, no one associated with our hotel would risk their jobs for a lap top that can be tracked, simple as that; nor would my staff leave a door open on an occupied room. There was more than one person in this room at the time, coworkers, so you cannot say with certainty your door was left open by our hotel staff. We scam no one, we practice fair business practices. We quote a rate, we give you that rate. We have a housekeeping staff that works very hard every day. I wish you the best in the future, but do prefer that you not return to our hotel.

"A nice short end of summer vacation"

User 06/11/2018

The room was hotel comfortable and clean. A good supply of hot water. In the middle of nowhere for touristy activities, but not far from anything either. We went fishing in the bass river during the day, spent some time at the beach in the afternoon, and drove an hour plus to P-town for dinner and squid fishing at night. The pool was so warm and not over chlorinated. In past we've stayed at some of the P-town beach properties and they are much more expensive and not nearly as nice. The breakfast was average free hotel fare, the room was very crowded and you see the attendants were really hustling to keep up, Will stay again in the future.

"Really did not think this would be outstanding but for the money it was"

Ataraxia_Me, Greensboro NC USA 28/10/2018

Really did not think this would be outstanding but for the money it was. Stayed two nights and the staff was excellent. Room was clean and no complaints. Included breakfast was really on par. Again no complaints.

"Great stay"

User 27/10/2018

We stayed 2 nights. Front desk was friendly. The room was very clean. The beds were comfortable. We had 2 queen beds and the room was not crowded at all. They had a very nice breakfast with hot and cold items. We would stay here again.

"Another great stay"

JulliettBravo, West Warwick, Rhode Island 21/10/2018

BW is our usual go-to hotel when we travel as we usually have our dog with us. No dog this time as we were in town for a wedding. This hotel was very clean and the room was laid out nicely. Bathroom was clean and well supplied with towels, soap etc. Lots of electrical outlets and the room is well lit. They offer a free breakfast but since we could not stay to try it we can not comment.


vicsdahlias, LI NY 17/10/2018

Clean Hotel,Staff nice,Beds good,pillows ok..A/C loud..Bathroom so small,barley can close door..Breakfast was ok..They did have hot food.. I like pre made oatmeal,but they had the pks.... TV had fox news on,I guess could have changed it..wasn't going over so well with some people.. Little to political for me..But not a big deal..Right off Hwy.

"Cape cod"

Anne K, Temple City, United States 13/10/2018

Noce, clean hotel. We got in very late, after 1am. The front desk person was very quick and friendly. I asked for extra towels, which I got immediately. Pleasantly surprised to find there were plenty when we got into the room, which seems to never happen lately. The only down side was the size of the bathroom. It is very compact.

"Wonderful Experience"

farianton55, Falmouth, Massachusetts 20/09/2018

Stayed here recently for couple of days and had absolutely great experience. From the moment we checked it, it felt like a home. Place is recently redone and looks great and super clean to go with. Staff is very attentive and extremely friendly. Breakfast had many options and tasted delicious. Overall 5 star experience.

"Best Western Cape Cod Stay"

User 09/09/2018

We loved it here. Staff was very helpful and pleasant. Hotel is centrally located in mid cape. Room was clean and so was the exercise room. 2 queen bed was very comfortable and spacious. Complimentary breakfast was the best we have had in a while, plenty of options even if you do not want to eat meat. Server did great job stoking up on a busy day.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your thoughts. We take pride in our breakfast, so we are very glad you enjoyed it. Please come back and see us soon!.


User 03/09/2018

The hotel itself was fine—clean, quiet and a nice complimentary breakfast. My issue is that I intended to pay for my stay with Best Western gift cards but when I checked in was told they would not accept them because I had made my reservation through Expedia. Despite my protests and the fact that I was never told this when I made the reservation, the guy at the front desk and even the general manager could care less and were dismissive and unaccommodating. I had to pay for my stay on my credit card which was an unplanned expense.

JayP2864, General Manager at Best Western Cape Cod Hotel, responded to this review
First I would like to apologize, this was a miscommunication. On arrival you had presented these gift cards that were disabled. My desk clerk gave them back to you and asked you to look into this (apparently they were very old). At that point your credit card was charged as this was a 3rd party reservation. When you returned later, the guy at the front desk was aware that the credit card was charged, he let you know this and the fact that there would now be a hold on the credit card which would remain on that account despite the use of the travel cards and suggested that this would be best used at your next stay now that the transaction had already been handled at the time of check in. Please recall the first problem was that your travel cards had been disabled in the system and required rectivation. That was the problem. We are sorry for the miscommunication.


Joan H, Bridgeport, NY, United States 28/08/2018

My yearly vacation with my grandson. Hotel was in excellent condition. Looked to be freshly painted and rugs were clean. Very comfortable beds and plenty of space in the room. Morning breakfast is fantastic. Located centrally in Hyannis were you can reach many attractions within minutes. Check in and out was fast.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your kind words. We love to see our families come in and enjoy our amenities. Please return to see us in the fall, it is a beautiful time here on the Cape, a bit warmer than the "mainland" and less crowded too!

"A Great find!"

User 26/08/2018

Hidden gem; great service, spacious rooms with comfortable beds, large breakfast buffet with lots of hot and cold choices, beautiful indoor pool. Great location, convenient to all. Set back off road in a quiet setting.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We truly appreciate your thoughtful review. Cape Cod is a beautiful place with so much to do. Fall is good time here as all is open, it is warmer than the mainland because the surrounding ocean waters are warmer from the summer and it is less crowded. We are open year round so come back anytime.

"Home away from home."

User 25/08/2018

We arrive after a long and fought journey and greeted with smile and fresh baked cookies. Desk associate was very efficient and got us checked in withing 2 minutes. The room was at perfect temperature on hot and humid day. We appreciate that. The beds were super comfortable. Complimentary breakfast was wonderful. Many options for everyone. We had perfect stay at this Wonderful Best Western.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We very much appreciate your kind comments, we love our guests and do our best to try to make their stay a great one, come back anytime!

"Acceptable hotel "

Kim D, Boston, Massachusetts 17/08/2018

We stayed for two nights and the location was very convenient and it was quiet. It was not very clean and the service had issues. They allowed us to check out an hour late but then did not honor that and kept knocking. The beds were not very comfortable and the bedding was not the best quality. The bathroom was tiny and the toilet seat wiggled and the tub didn't drain properly.

"Nice hotel good location for cruise port Hyannis"

Watfordonians, Watford, United Kingdom 11/08/2018

First impression lots of parking space then friendly staff . Clean quiet accommodation. Breakfast a bit sparse which key it down . Close to ferry ports for Martha's Vineyard and Nantucket. One of the better Best Westerns .

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you so much for your kind comments. We are always available to our visitors to help them maximize the quality of their visit here on the Cape. We look forward to seeing you again in the future.

"Nice hotel"

soniak400, Middletown, United States 06/08/2018

This hotel is not to far from the port, it was easy to find, had a nice indoor pool and very good continental breakfast. Was close to shopping and restaurants. It also had per friendly rooms that included a $21 fee.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your review. We are a pet friendly hotel but only certain rooms are pet friendly, about 15. Therefore, you folks who are allergic need not worry about the pet friendly rooms, as they are only allowed in the downstairs outfacing rooms. Please make sure if you need a pet room you pick either king or queen with (pet friendly) next to it. If you do not want a pet friendly room, on expedia, skip down to the room choices that are not labeled (pet friendly). If you choose the wrong room type and we have a full house you are pretty much stuck with the choice you made. Thank you and we look forward to seeing you here on Cape Cod.


User 04/08/2018

Rooms were lovely and clean, bathroom very small however! Benjamin on the front desk was excellent, he gave excellent customer service and advise for food! Pool was great and jacuzzi lovely! In a great spot for easy restaurants and diners! And complimentary breakfast!

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thanks for your kind words. Ben is a local and knows where to go here on the Cape, as do our other front desk clerks, all are long-time Cape Cod residents who like to share their vast knowledge of the area. We will see you again when you come back to Cape Cod!.

"We will Definitely Come Back"

User 01/08/2018

Very clean and well maintained Hotel. Check in was fast and efficient. Staff were friendly and knowledgeable. Breakfast was well stocked and staff was on top of keeping items refreshed as there was a full hotel during our stay. The room sizes were better then we expected. We felt very comfortable and safe. Kids loved large indoor pool. This was our first time at Cape Cod. and we had wonderful experience. We still have lot to explore here so we will definitely come back next year.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We thank you for taking the time to share your experience! Our staff does try to help with your getting around on the Cape, where to go and what to do. There is some much to do here, from spending a relaxing day at the beach, strolling Main Street, heading for a daytrip to Provincetown, duck boat tours, harbor cruises and around the sound excursions, the adventure park, the inflatible park... and so much more!. We are looking forward to seeing you again.

"Highly recommend "

Mikethompson7, Houston, Texas 31/07/2018

Staff of Keene Best Western highly recommended this hotel and glad they knew what they were talking about. Prices were very good for middle of summer in cape cod. Pool area and breakfast were great and got a very good size, clean room. Check it out. Great place.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We do appreciate your time and thoughtful words. We will do our best to make your Cape Cod visit a good one. Come back and see us soon.

"Best Hotel for Islanders"

oconnelljamie5, Rockland, Massachusetts 30/07/2018

We have been staying at this hotel since it was comfort inn and now it is best western. We have seen all the renovations and changes in last 5 years. New owners have done excellent job to this hotel. It looks almost brand new. As an islanders we get good discount throughout the year, which we really appreciate it. Nice clean facility and wonderful breakfast. Thank you guys.

"Home away From Home"

User 30/07/2018

We came here for couple of days to explore the Cape Cod. We had wonderful experience at this renovated hotel. Staff is very friendly and helpful. We never felt that we are away from home. Every staff members willing to talk with us about how is our stay going and willing to give local suggestions. We felt that 2 days was not enough so we made reservation for end of august already. Can not wait to see you again.

"Clean and quiet rooms"

User 28/07/2018

We want to commend the housekeeping staff. We are frequent travelers and we were pleased that our room was cleaned while we were at breakfast, a feat that we rarely experience. While the breakfast was full of many choices the dining area is compact at best and can become crowded. The breakfast ends at 9:30am, other hotel breakfast ends at 10. We overall enjoyed our stay.

"Nothing Spectacular, 2.5 stars if I could choose"

jgawry57, Tampa, Florida 26/07/2018

Overall, OK experience at the hotel, in spite of me having to go to the front desk to get toilet and facial tissue after the room was serviced, and that used cups were not replaced daily. Nobody at the desk could tell me when they put out their advertised cookies, so we never got any. Seems maybe they could put a few out at a time throughout the evening if they are going to do it at all so all guests could partake. Be aware, they will NOT work with you if you have an issue with travel plans--they stick by their right to charge you the full cancellation fees-I asked for some kind of relief due to a flight cancellation and even called them in advance of my scheduled arrival. Even though they had no cleaning expense and we didn't eat breakfast that day, the manager/owner was not at all flexible.


spoonrice, Pulaski, NY 25/07/2018

Arrived at the hotel on July 5. Great staff who checked us in. Upon entering the room I noticed something under the pillow on one of the beds, it was the sign for clean sheets. I removed it and discovered a hair, and a tiny amount of blood on the sheet and pillow case. I took the sheet and pillow case down to the front desk and was given clean sheets and case which I changed myself. There was also lipstick on the white bedspread, I don't wear lipstick and hadn't been in the bed yet. The room was clean but the door to the hall was damaged and the patio door was broke and there was just a screw stopping the door, which in my opinion isn't safe. The breakfast was pretty good and the room was cleaned everyday. We had a great vacation and I hope management looks into these issues and corrects them.

"Nice quiet hotel with good amenities"

User 23/07/2018

Great breakfast buffet, quiet hotel, good staff . Ok location fair price. Beware of tubs, it is slick and I fell and hurt myself . They do not have tub mats. It has been updated. Beach is 10 mins away, stores down rd, Hyannis little town few miles away .(as for person complaint of smell, entrance d, the ice machine leaks there fire makes carpet wrt, hence smell. But it is only in that area)

"Hyannis, MA Best Western"

User 23/07/2018

We have got very warm welcome from Jay on the desk. Very helpful and full of information about local area. We were looking for a hotel in midcape so we can explore Hyannis and Provincetown as well. This location was perfect. We had 2queen beds and it was very comfortable. Room had refrigerator, microwave and coffeemaker. Breakfast was one of the best we have had at any Best Western. We felt that the hotel was bit pricey but for cape cod it is worth it.

"New name, same old hotel"

Ellinas25, Charlotte, North Carolina 23/07/2018

This used to be a comfort or quality hotel. The recently changed chains to best western but it doesn't appear they made any improvements. The toilets still don't flush properly all of the time and the place is still run down. In addition the staff is rude with little or no regard for guests. It seems they think the guests are tourists who they will never see again so no reason to treat them well. There are better hotels for less money. Go elsewhere.

"Cape Cod Baseball league"

bradperry5, Braintree, Massachusetts 19/07/2018

My son was playing baseball league in cape cod. We had booked another hotel but it was very bad so we came to Best western, as we absolutely loved it. Price was a bit high compare to the hotel we booked but it was well worth of our 5 night stay. Hotel is well maintained and clean. Housekeeping did great job cleaning our room everyday. Breakfast choices were great and kept stocked all the time. We are glad to find this hotel for our stay.

"Great summer break"

roysuelln, Rockland, Massachusetts 18/07/2018

Cape cod is very beautiful place to visit. Thank you Best western hotel and wonderful staff member to make out stay awesome. Staff is very friendly and helpful with local suggestions. We had 2 queen beds in our room, it was spotless and comfortable. Breakfast choices were great. Kids loved pancake machine. Thank you once again.

"We checked out within 10 min of checking in."

User 13/07/2018

I did some homework online before booking this hotel and it seemed to look okay for one night. We checked in around 11:00PM at night and when we got to our room it was filthy and smelled terrible. In addition the room opened up to the parking lot and we did not feel safe. We checked out within 10 minutes. The option of driving through the night back to Boston on no sleep was a better alternative to staying at this property. We were scared to even put our bags down. I normally don't write reviews on TripAdvisor but felt compelled to warn other about this. I asked for my money back and they refused. I wish I took photos but we left so fast I didn't have time to. You have been warned!

"'Friendly stayed'"

User 07/07/2018

Friendly and helpful staff . Thank you to Mr Jay he's very accommodating. He make sure every guest will feel home. And neat convenient lobby. Cookies and the fresh fruit at the front desk are very good! Recommending this place

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you so much, I try very hard to keep all my guests happy! Thank you for your kind comments and we keep the cookies coming and hot for your weekend check in, come back very soon!!!!!

"Like me the BW is a little tired"

User 07/07/2018

Hey but I am still tough as is BW it is a basic roadside motor inn. It was clean, good service and typical breakfast for reasonable price. Rooms small especially the bathroom it's tiny but you can do what you need to do! The location is good and considering the prices of some hotels on the Cape this is s good deal.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Our "little" Best Western (99 rooms) was built prior to the current owners, so our foot print is 40 years old. Our renovations were done around that. We started the renovations 3 years ago and they are now complete, everyone seems to love our mattresses and tells us how comfortable they are, and how well they have slept. Thank you for acknowledging that BW of Cape Cod will give you all you need while you are here on the Cape!!!. Thank you and come back to see us soon.

"Best western cape cod hotel"

User 06/07/2018

The rooms was very clean, chick and awesome. Beds were very comfortable, the pool was very clean and the breakfast was outstanding with different varieties. Hotel staff were very friendly. Very clean hotel I have enjoyed my stay.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We are grateful for your kind review. We feel we are a great "bang for your buck"! We look forward to seeing you again in the future.

"3 day Cape Cod base"

M3tvnews, Royal Oak, Michigan 05/07/2018

Typical Bedt Western. Clean but small rooms and very small bathrooms. Microwave & fridge. Larger than typical tv. GREAT breakfast. Close to Hyannis ferries to ACK & MV. Staff all seemed quite helpful.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your review. Our footprint is 40 years old, so by today's standards, I guess the rooms could be called small, but yet they give you what you need for your Cape Cod adventures. We will enjoy seeing you in the future.


User 05/07/2018

Rude management, extremely unprofessional offering no suggestions or solutions. The hotel also stinks of old carpet. The positive about our experience was that we ended up at a much nicer hotel and got to enjoy our weekend getaway after this terrible interaction.

"Exceeds expectations"

Keywestmama24, Albany, New York 05/07/2018

What a nice place. Totally impressed with how clean and quiet the place is. Staff was friendly. The breakfast buffet was a very nice quality, clean area and well maintained. Only minor issue is the 9pm closing time for the pool area. Would definitely stay here again

"Very Impressed"

glenndymen, Mansfield, Massachusetts 02/07/2018

My cousin was getting married in cape and they had block of room for wedding guest at this hotel, We absolutely loved the service and hotel. Rooms were well maintained and spotless. Breakfast choices were wonderful. Eggs, sausage, bacon, pastries, potatoes, juices, waffles and many more. One of the best complimentary breakfast we have had,

"lovely location"

WorldTravelOne, Breukelen Ut 15/06/2018

The location of this Cape Cod hotel (a bit in the middle of Cape Cod from all sides) is perfect for being on Cape Cod and being able to go to one of the beaches within minutes. Also enough food options in the near distance. Decor of the rooms is nice. Breakfast room as well. The lobby is sort of 'in' the same room as the breakfast room. Not standing out.

"1st trip to Cape Cod"

User 15/06/2018

This was our 1st trip to Cape Cod and we loved it. It is very beautiful place to visit. We are glad that we stayed at Best Western Hotel. Staff member welcomes us with warm smile and offered help with local directions and things to do in area. We felt we could have wait as weather was still little chilly. Hotel is well maintained and spotless. All staff members were friendly and willing to help. Kids had wonderful experience in huge indoor pool. We will definitely come back in summer vacation to spend more time in Cape.

"Management not up to BW standards"

Janis M, nantucket, United States 15/06/2018

I have stayed twice this summer. First was in The handicap room in which we were unable to access the internet. The office gave US the service number to call instead of doing it for us. Second visit was in an upstairs room. Inside doorknob fell off in my hand when closing, keys didn't work the second night and the smoke detector went off at 2am. I called office but no answer so had to get dressed and find him to get a new battery which still didn't work. So he took out the entire detector which I'm pretty sure isn't code. I also suspect the room had fleas. I reported all the next morning but mgr not in until the next week. I wanted my money back.


mconley314, Boston, Massachusetts 12/06/2018

I reserved a pet friendly room and when I got there they didn't have one and suggested another hotel to try. 3 days later I had a credit card charge for 2 nights that they refuse to refund. The manager Jay is confrontational and accused me of being a liar despite his employee supporting my version of events. He is a thief and simply a terrible human being.

"Graduation Weekend"

alcequisara, Taunton, Massachusetts 07/06/2018

We were here for daughters graduation at Cape cod community college. The location of the hotel is only 2 miles away from college. The hotel seems well maintained. All staff members were friendly and helpful. We had excellent experience.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you Alcequisara! Congratulations to your daughter on her wonderful accomplishment. We look forward to seeing you again in the future.

"We enjoyed our stay!"

User 06/06/2018

We stayed here for four nights in June, and really enjoyed it. Our kids enjoyed the indoor pool and the breakfast. They had pancakes on the weekend and waffles during the week. We liked the location - close to everything but not in the middle of anything. There's a grocery store two minutes away, downtown Hyannis is a short drive, it's close to the highway, yet it is surrounded by trees and felt like we were away from crowds.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Hi Jon S, thanks so much for your nice review. There is a grocery store just a block away, a package (liquor store) too, we are 8 minutes from Main Street Hyannis, there are so many restaurants on that road, as well as shopping and duck boats tours. We have a pirate museum just up the street in Yarmouth. Yet our little property seems quiet and is a nice place to relax and regroup. Again, thank you for taking the time to post your review! Have a beautiful Cape Cod day!.

"Long Weekend Stay in Cape"

User 04/06/2018

We stayed at the Best Western for a long weekend recently for my son's soccer tournament. On arrival we were greeted with warm welcome and freshly baked cookies. Joanne in breakfast was wonderful. She gave us handy info about local restaurants and things to do. Kids loved indoor pool. our Room was very comfortable and spacious. Thank you for wonderful experience.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for allowing us to participate in your group experience here on Cape Cod. Joanne, our breakfast hostess, is one of our little gems here at Best Western of Cape Cod. We work hard to make sure you get a good start on your day with our extensive complementary breakfast! We are looking forward to seeing the soccer challengers again next spring. Remember: Group bookings are a part of our offerings here at Best Western of Cape Cod, call us soon; we look forward to having you back as our guest in the future.

"Memorial Weekend"

schwrich8, Keene, New Hampshire 01/06/2018

We stayed during Memorial weekend, and we had excellent experience. We felt that the rate was little high, but i guess that is what you get in Cape Cod. Nice, clean and well maintained room. Complimentary breakfast was more than enough. Kids had blast in indoor pool and hot tub. Great job guys.

"Just what we Looking for"

keitmarri, Philadelphia, Pennsylvania 31/05/2018

We were exhausted after a long drive and crazy traffic. The hotel clerk checked us in early, so that worked out pretty good. Clean, spacious rooms, lovely linens, a good breakfast, and an indoor pool and hot tub were the perfect restorative for two tired souls. Thank you for wonderful hospitality.

"Cape Cod Stay"

User 30/05/2018

Great Hotel for Cape cod Visit. Location is pretty close to main street and cape cod mall. We had room with 2 queen bed and it was well maintained and modern. Surprise to see water pressure in shower for a hotel. Hotel has nice indoor pool, and it is huge. Kids enjoyed pool. The breakfast was wonderful with so many options. Eggs, pancake, sausage, bacon, juices, pastries, fruits and many more. Loved it and be definitely be back here.

"Love that they are dog friendly (and kid friendly)"

WoodysBoyz, Boston, Massachusetts 29/05/2018

Great place to stay on the Cape, especially if you are bringing your dog. The pet friendly rooms are on the first floor with outside access so you can pull your car right up to your door. Clean, spacious room for your whole family, including the dog bed. The pool is big with lots of seating around it for the grown ups to watch the kids enjoy the water. Breakfast was good with a large selection. The hotel is in a central locations near lots of shops and restaurants. It was a great get away, even for a rainy Memorial Day weekend (two years in a row!). We were there with a large group and the employees were very patient and gracious as we took over the hotel lobby to kick back and enjoy each other's company.

"Family Friendly"

User 28/05/2018

This was our second stay at this hotel and we will certainly be back. From Dwight the maintenance man, to the overnight manager who let me get my coffee early all the way up to the big boss, they are all super friendly and go out of there way to make you feel at home. The rooms were clean and well kept, the indoor pool was a blast for the kids and the complimentary breakfast buffet was always fresh, hot and replenished.

"Disappointed with the room"

User 28/05/2018

We checked in on holiday weekend and had to wait in line there was only one clerk at the desk and then someone came to help after we had to wait in line. The carpet in the room was dirty and dusty. The air conditioner unit in the window did not adequately cool the room so the room was stuffy all night. The hallways and the room had an odor. The microwave was not cleaned and had food crumbs inside. The only good thing was the breakfast. There were a variety of items for breakfast but the breakfast potatoes were not hot. I was dissatisfied Smith the condition of the room. It was not worth the high price they charged for one night.

"Excellent Cape Hotel"

User 11/05/2018

I have been staying at Cape Point hotel in Yarmouth, but they were close for renovation, so we have decided to try chain Hotel this time. We are glad that we try Best Western. The hotel is in excellent condition. The staff members were very friendly and welcoming. We had 2 beds and it was very comfortable. Complimentary breakfast was wonderful. Definitely come back here in future.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear costacarr5, We are so happy that you enjoyed staying with us. We work very hard to make your stay comfortable, we have a lot of local Cape Codders who are happy to help you with directions and activities here on the Cape. We look forward to seeing you here again soon!.

"Great pet friendly place"

cbaphd, New Brunswick, New Jersey 05/05/2018

We needed to stay on Cape to oversee construction in our Cape Cod home. We were very impressed with the meticulously clean hotel and very friendly and helpful staff. We will certainly return throughout our project and would recommend it to anyone visiting the Cape.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We are so very glad you found us! We do our best to keep our guests happy: our breakfast is very popular, as is our indoor pool with sauna and jacuzzi for the road-weary traveler. We would love to see you again, thank you for your comments!


suek111, Manalapan, New Jersey 30/04/2018

Good location. The rooms were clean and quiet. Breakfast was hot and cold and had something for everyone. I would stay here again if in the Cape Cod area. Staff at front desk were helpful in recommending places in the area to eat.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for staying with us. We love to help our guests in getting familiar with Cape Cod. Thank you for your kind comments, we look forward to seeing you again.

"Acceptable, safe"

User 30/04/2018

Easy to find, get a room on the top floor as the lower floor has glass doors that open directly onto the parking lot. Feels safe, lots of parking. If you have a BW gift card, call the number on the back before your trip to make sure it is active.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you for your review. This is a very safe, centrally located area on Cape Cod. We love our Best Western members, thanks for your loyalty!

"Storm Stay"

willigrant25, Hyannis, Massachusetts 08/03/2018

We had to stay at this hotel due to winter storm. Hotel is right of to the route 6 and close to downtown Hyannis. Staff was very helpful and professional. Guest rooms, fitness center, Sauna, hot tub and swimming pool was well maintained. We had excellent breakfast next morning, they had pancake machine, which i have never seen before, eggs, sausage, cereal, breads, pastry, oatmeal and lots of toppings. juice and many more items. For the price we paid, we felt it was well worth it. We will definitely come here next time.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you so much for taking the time to share your experience with us. We try very hard to satisfy our guests' breakfast needs and are happy that you enjoyed it. We look forward to seeing you again!

"Amazing stay at Cape Cod Hotel"

ellancolle, Falmouth, Massachusetts 16/02/2018

We had an excellent stay at this Cape Cod Hotel. The staff is very friendly, and accommodating. The hotel is pretty close to Island Ferry and local shops and restaurants. We had excellent night sleep without any disturbance. The room was very clean with plenty of space to move around. Continental breakfast offered was outstanding and had plenty of choices. Excellent stay.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
We really appreciate your wonderful review! Our hotel is centrally located for easy access to the multiple attractions here on the Cape and out staff is available to answer any questions our guests have regarding Cape Cod. Thanks for taking the time to share your experience here.

"Winter Break"

jennjess252, Braintree, Massachusetts 08/02/2018

We usually stay at Holiday Inn down the street, but they were close for renovation, so we decided to try Best Western. From the time we checked in to checked out we had wonderful experience. It is very quite, probably because of winter. The rooms were super clean and comfortable. The continental Breakfast was excellent with lots of options. Kids loved the large indoor pool. Good job guys.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Thank you! And thank you for taking the time to share your experience with us! Our indoor pool is quite popular, 82 degrees with a jacuzzi and sauna. We look forward to seeing you again in the future!

"Nice hotel, good price"

chrissP7502SC, Moosup, United States 11/01/2018

For the price this is a great place to relax when on the cape. Quiet rooms and friendly staff. Rooms are nice and clean. Bed is comfortable, plenty of parking. Easy access and good location to surrounding shops

"A great stay and would definitely consider going back again"

Betty C, Marlborough, Massachusetts 03/01/2018

A great stay and would definitely consider going back again! Unfortunately we left behind my daughter's doll and we hope that it will turn up. At this time, we are hoping for the best waiting for the staff to locate it and to return it to us. Staff was great

"Do Not Recommend"

900bridgetm, Springfield, United States 02/01/2018

The room smelled of cigarette smoke. There were poor or broken appliances. There was excessive noise in the hallway and outside of the building (directly outside my window) all night. The breakfast was not the best.

"Fun stay"

Shelagh1959, Arlington, Massachusetts 01/01/2018

Staff were great, breakfast was ample and varied. Bed was comfy, exceptionally clean room and swimming pool and jacuzzi were wonderful (nice and warm against the bitter cold outside). The bedrooms could do with some TLC; they need modernized. Hotel is in good location for access to Rte. 6 and to Hyannis Center and Rte. 28. Lastly, the staff were lovely and very helpful - enjoyed our stay!

"Great place to stay"

ronaldsX7178AF, Southport, United States 01/01/2018

We really enjoyed the room and pool area. The pool is the best I've seen in a hotel. The breakfast was better than the more expensive chains.. Highly recommend. Only issue was the heating unit was quite noisy and constantly shut off and started up (started up again in less than a minute every time) which isn't condusive to sleeping.

"Great place to stay in a busy town"

F1084YSjamesc, whitefield, United States 23/12/2017

I found this Best Western very clean and the help very friendly. It is off season but still in a busy old city things could get run down but I like this location and layout. I stayed earlier in the Fall at another hotel down near the water for same price but this one is so so much nicer and reasonable price wise. Indoor pool etc.

"Hockey Team Stay"

elizabethkH7004GO, Yarmouth, United States 23/12/2017

The hotel is very clean with friendly staff. We were here for Hockey tournament. We had room with two queen beds and it was well maintained. The hotel is very close to Hyannis youth and community center. The complimentary breakfast was outstanding. Lots of options like eggs, sausage, bacon, potatoes, fresh fruits, bagel, pastry yougurt, milk, breads, juice. Kids enjoyed the huge pool. We loved it here. Definitely come back here next time.

"Team weekend"

skater65, Brunswick, Maine 20/12/2017

The management and staff went out of their way to accommodate our group's wants and needs!!! Our rooms were together, which was extremely helpful. They made us feel very welcomed the whole time! We LOVED our stay!! See you again next year!!

"Cape Cod Stay"

jamesmT8146QU, Falmouth, United States 15/12/2017

We have been here before when it was Quality Inn. They have done excellent renovation and updated this hotel to almost brand new. Our room was super clean and comfortable. Kids enjoyed large indoor swimming pool. The location is very close to many shopping and dinning. The continental breakfast has been changed since we were here last time and we loved the options offered. Excellent experience.

"Excellent Hotel Experience"

User 27/11/2017

The service was great and all of the facilities were working as advertised. The staff was pleasant and helpful. The room was just like it was advertised online. We will use a Best Western again in the future.

"Friendly Hotel and Staff"

194chadg, Danvers, United States 21/11/2017

As a charter tour driver staying in many hotels this place was top in my list. The hotel gives respect to the drivers, which is much appreciated. They do have ample bus parking as well. Rooms were very clean and excellent breakfast for free. Enjoyed here.

"Visiting Family in the area"

maryfV6972XL, Milford, United States 18/11/2017

My wife and i have stayed here several times while visiting family in the area. The rooms price were very reasonable. The staff service were excellent and the rooms are much better than you would except. As usual the breakfast choices were excellent and excellent quality. This is our ultimate place to stay in Cape Cod.

"Cape Cod Visit"

byronb196, Nashville, United States 11/11/2017

The staff members were very warm and friendly. Very clean and accommodating. The location is close to Main street Hyannis and many other restaurant and shopping option. We enjoyed large swimming pool and hot tub. Breakfast choices were excellent and plentiful. Over all excellent Hotel in Cape Cod

"Very Solid Hotel and Staff"

User 11/11/2017

Stayed for three night---the hotel was quiet and clean and the staff extremely accommodating. Very nice pool area and fitness center. Pet friendly---we have a therapy dog, so it is important that when take him to visit nursing homes we have a hotel we can stay with us.


rustysan, Haverhill, Massachusetts 05/11/2017

We stayed two nights at this Hotel and enjoyed it. Nice indoor pool with hot tub. Breakfast was excellent and exceptionally clean. Higher price on weekends for Hotel. Free parking - very close to ferry, restaurants, and other activities.

"Leisure and Shopping"

voughts, Edgartown, Massachusetts 31/10/2017

Great location, nice rooms, great breakfast! Close to shopping mall, lot's of quality stores in the area. Rooms are clean and up to date with coffee machine, fridge and microwave available. Good water pressure in shower and did not have to wait 15 minutes for the water to get hot. Forgot a toothbrush and it took only one call down to the desk to receive one in the room.

"Accommodating and affordable "

User 25/10/2017

Sometimes living on Martha's Vineyard means you risk getting stuck off the island due to weather conditions stopping the ferries. We found the Best Western on Expedia for $88+ taxes. It was the only hotel accepting pets that was affordable($20 fee) and close by. Considering we had nothing but the clothes that we wore that day, the hotel had plenty of complimentary items behind the front desk for us. Toothbrushes, toothpaste, razors, etc. They also had some other essential amenities for purchase. They have a large indoor pool with a jacuzzi; ice cream vending machine, snack machine, soda machine; a small room with a couple of arcade games; a business center with a few computers. The fitness center is nothing special, but there are a few different cardio machines, a bench and some free weights. Our room was a pet friendly king bedroom. The door was accessible to the outside, which was convenient for the early morning dog business. The room itself was fairly small but included a little table, an area for luggage and a large TV. There was also a microwave and fridge. The bed wasn't the most luxurious but the pillows were nice. The room was clean and basic, no complaints. The bathroom was huge! VERY hot water. What we were most impressed with was the free breakfast spread. So many options! Sausage, eggs, pancake maker, bacon, homefries, cereal, pastries, oatmeal bar, yogurt bar.... If you're looking for a family & pet friendly place to stay on the Cape or a quick stop like us, this Best Western is a great pick!

"New and clean hotel at great price"

263jasono, Schenectady, United States 25/10/2017

This hotel is a great value for the Cape. It's on par with the quality of other, more pricey hotels. The room was actually very nicely appointed. The bed was super comfortable, the shower was perfect. Breakfast was complimentary and they had options for every diet.

"Very nice hotel"

E4874NMchristopherl, Fitzwilliam, United States 24/10/2017

This hotel was very nice to stay at, with a helpful staff and clean well appointed rooms. They had no problem taking me with my hearing service dog and provided a easily used exercise area for her. There's many nice local restaurants for dinner and the breakfast bar was very well staffed and had a good selection of foods. Overall it was a very nice stay for me.


Valci C, Oak Bluffs 24/10/2017

The hotel is very good for the price they charge, we normally use the same facility before when was another chain then they change and we have a bad experience. Now they change again and we decide to give a try and we have no regret.

"Clean Pet Friendly Hotel"

goodalep, Sandwich, United States 18/10/2017

The most important aspect of this hotel for us is that, it is pet friendly and it is very clean. We have stayed at many hotel with our furry friend but always found rooms not very clean, but Best Western Cape Cod was excellent. The pet rooms are located on ground level away from other guest, which is a huge plus. Clean rooms and friendly atmosphere. We enjoyed here with our furry friend.

"Wonderful hotel"

Sarah P, Hamilton 16/10/2017

The hotel is clean and nice! The staff are all very friendly and he woman working the front desk was extremely friendly as well as helpful! She was a pleasure to deal with. The hotel is easy located close to the highway and shopping.

"Beautiful Hyannis Hotel"

47sherrier, Milford, United States 15/10/2017

Very Beautiful Property. Polite and friendly staff, well equipped rooms. The rooms are large and kept very nice condition. Bathroom were spotless. The location is very close to many restaurant and shopping options. Free breakfast was great. Over all very happy

"Hyannis Hotel"

Y3074OUrichardc, United Kingdom 13/10/2017

The hotel was well presented and clean and the room was wheelchair accessible although the extra shower head did not work so it was not possible to shower on the seat provided. The staff were friendly and helpful. Problems were experienced accessing the internet on both phone and tablet which may have been helped when the receptionist rebooted the router, or may just have been a glitch connection which allowed access eventually. It was very frustrating. Overall a good stay though.

"Clean and Quiet."

phil52_10, Maidstone, United Kingdom 12/10/2017

The hotel is situated on a dual carriageway , so cannot be accessed directly if travelling from the west, there is a rear entrance which allows you to travel either way. The hotel is clean, quiet and well appointed. The staff are welcoming, helpful and vey efficient. The rooms are of a good size but the bathroom is on the small side. The breakfast catered for most tastes and was well prepared and presented. It is a five to ten minute run to the main area of the town, where the majority of the sights and restaurants are. There is ample parking available.

"Best Western Cape Cod"

Oliver H, GARLAND 10/10/2017

Really enjoyed the location. Breakfast was very good and plenty of parking. Great starting point for catching ferry to Nantucket. Plenty of good eating places nearby. Would recommend staying here. Very clean.

"Best Western hotel"

peteroU4439ZZ, wareham, United States 09/10/2017

I have been coming here since it was comfort inn and Quality. They have done excellent job to this old hotel. Looks like a new hotel. The rooms looks modern and all new amenities are well appointed. The staff members are very friendly and polite. Very excellent breakfast and lots of choices. Good job guys.

"Convenient and clean"

bradleyjs2017, Plymouth, United States 04/10/2017

The hotel is convenient to many good restaurant and stuff to do in the area. The staff were very friendly. The room and bathroom were spotless. The breakfast buffet was great. The internet in our room were little difficult but staff memeber helped us connect so no problem. Over all very nice.

"Great Place to Stay for Cape Cod Vacation"

G852CHmaureenh, Jackson, United States 04/10/2017

We stayed here for 5 nights while visiting Cap Cod during the last week of September 2017. We were really impressed with the friendliness of the staff, the cleanliness of the room, and the comfort and spaciousness of the room with the king size bed. It was definitely one of the best Best Westerns we have stayed at, and we would definitely stay here again the next time we visit the area.

"Hyannis Trip"

amandagN9672XK, Falmouth, United States 04/10/2017

We were very happy with our stay. Room and bathroom were spotless. The building is beautiful and near Cape Cod mall and many other restaurant nearby. The front desk staff and Mr Patel were very friendly and courteous. We got a great deal with free breakfast. We will definitely be back next time.

"Best Western Cape Cod"

User 03/10/2017

Good location for our needs. Middle of the Island. Nice reception, good staff. Room spacious clean and comfortable. Had a patio door to outside. Breakfast was good, lots of selections, fresh fruit etc. Great place to stay.

"Cape Cod Stay"

garywZ5660SA, hyannis, United States 28/09/2017

Nice and clean Hotel, with friendly staff who knows what they are doing. They went above and beyond for our request. The Rooms are super clean and very comfortable. Bathroom was spotless and smelled good. Excellent breakfast choices with hot and cold items to select. Over all excellent stay

"Not the best"

Elise H, Providence, Rhode Island 23/09/2017

They lost my reservation and put me in another room, a double even though I requested king. Check in staff didn't care. The rooms are nice enough but the lobby is in a different part and very small and off putting. Breakfast hours end too early, and the pool was broken when I got there. Not worth it when so many other hotels are nearby.

"Great stay"


The staff was pleasant, the room was comfortable and well kept the bed and pillowes are comfortable and a good night sleep is most important. Check in and check out where quick and the appearance was good.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear JON C Thank you for taking the time to share your recent experiences with us on TripAdvisor! I am very happy to hear that the staff, hotel and amenities were up to your satisfaction. We appreciate your business and I hope to see you again soon.

"Visiting the Cape"

KeaneSr, Chesapeake, Virginia 19/09/2017

Very average hotel. Extremely small bathrooms, almost have to stand in tub to close door. Standard hotel breakfast. No chair to sit in when you come back to the room at night, okay as long as you don't mind sitting on the bed to watch tv and relax and sightseeing all day. Room was clean, bed was ok, staff friendly.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear KeaneSr Thank you for reviewing your recent stay at Best Western Cape Cod Hotel. I would like to apologize for not meeting your expectation. Unfortunately we can not change the structure of hotel, this is how it was built back then. We have put good amount of effort and money to remodele the hotel and make it the best at out ability, and we will continue to do so. We have desk and 2 chair in all rooms. As you have seen we have to work with limited space so we can not add sofa or bigger chair in any of our rooms. We offer complimentary hot breakfast, which is better then most other hotel who offer without charge. I will certainly look into to see if we can make any other chages to get 5 star instead of 3. If i can be of assistance in the future, please do not hesitate to contact me on 508-771-4804.

"Not clean and noisy"

marybJ3339XR, Va Beach, United States 18/09/2017

Five 18-wheelers parked in the hotel parking lot with their motors running. Herman said the pet fee, which is charged EVERY night, is charged because when pets stay there housekeeping has to wipe down the counters. This means they do NOT wipe down surfaces if a pet hasn't stayed there. I assumed housekeeping would wipe down services. Unclean hotel.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear marybJ3339XR Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. All our pet friendly rooms are located on 1 st floor to give ease to all pet owners so you can walk them out easily. As far as pet fee is concerned, it is a charge for pet being in hotel room. The is require by all hotel brand. We do clean all items in room daily regardless of pet being there or not. However we have designated pet rooms at hotel so we know what extra cleaning requres. Pet rooms require extra deep cleaning after every check out, we have to make sure there is no pet hair left in any corner of the rooms, need to use carpet odor remover to get rid of pet smell and vaccume twice to make sure the floor is clean for next pet guest. Hope this will answer for pet charge confusion. We are a clean hotel and we will certainltly look in to any issue as far as cleaning is concerned. Thank you.


B1155XLkathyc, woburn, United States 18/09/2017

Had a great stay at Best Western Cape Cod. Staff was very accommodating and took great care of us. The location is perfect, close to main street Hyannis. Room were super clean and breakfast was delicious. Lots of options to choose from, Definitely come back next year.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear B1155XLkathyc Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (508)-771-4804.

"Centrally located and comfortable"

Rainberry, New York City, New York 30/08/2017

We stayed here for 3 nights in August, two adults and 3 year old and had a good experience overall. We knew the pool would be out of service from other reviews but we didn't really care because we planned to go to the beach and do other things out and about the area. Speaking of the area, the location is pretty central, we drove to various towns around Cape Cod each day and then made our way back to the hotel at night. There is a huge Stop and Shop down the road so it's easy to stop there and get snack and stuff for the beach. The room was clean and comfortable, but definitely getting a bit dated and has seen better days. I did notice the A/C wasn't the strongest, but we just turned it up and it cooled the room enough for us. The breakfast is very good for being free and was a GREAT value - fruit, yogurt, coffee with flavor syrup, waffles, decent eggs. If you are the type of person that's going to investigate every nook and cranny for crumbs, this place is not for you, but if you need a place to sleep and rest after a day at the beach or touring around Cape Cod, this place is great and was a great value during high season for us. And yes the rooms on floor 2 are the ground floor with a sliding door out to the parking lot. I thought this was convenient ofr packing the car, going back to the car to retrieve items etc. Would stay again in the future.

"best Western Cape Cod Hotel, Hyannis"

Tracy L, Medford, New York 28/08/2017

the staff was friendly and helpful! The breakfast was good. The pool was not available but that was ok because we had plenty to do while in Cape Cod. we were centrally located in either direction so it was good because we had many choices to wherever we wanted to go. they had a lot of shops in either direction close as well as restaurants and a lot of things to do!

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear Tracy, Thank you for sharing your experience at the Best Western Cape Cod Hotel. We are delighted to hear that you enjoyed your stay here and enjoyed your complimentary breakfast. We are working to fix our pool and it will be up and running soon. Thank you for staying with us.


User 28/08/2017

The Hotel was nice and staff was friendly however the room had spiders allover the sliding door from the outside and when we opened the curtains to the sliding door we saw spiders allover and hanging off the curtains inside the room. we killed 8 huge spiders

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear 876marselas Thank you for sharing your recent experience with us. First of all i would like to apologize for the inconvenience you had and we have taken the issue very seriously and contacted pest control company to resolve the issue so it wont happen again. Once again i am very sorry for the issue you had to go through. I am glad to hear that you liked our staff and hotel. I hope you will give us another chance to give you superior hospitality experience. Thank you.

"Disappointed stay"

User 26/08/2017

The pool was out of commission which was not stated when we booked. The room had dirty laundry left in it from the people prior. The air conditioner wasn't very efficient and left an odd odor in the room. There were spiders (multiple) in the room and in the bed. I've stayed at multiple Best Westerns and am sad to say this was the worst.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear samanthaj102 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. We have put notification about pool on our websites since June. We renovated our pool in February 2017. The scope of work includes pouring new concrete to make it up to 5 feet and re plaster entire pool. After 1 month Town of Barnstable came to hotel for inspection and they SHUT DOWN our pool, saying once we touch the pool it is no longer grandfathered in. That means we have to make everything up to current code. So, in that process we had to go to town meeting and state meeting and ask for varience and deal with lot of inspectors. We had to go through very tough time. Once again i apologize for the inconvenience. We do understand best western standard and doing everything and had done everything to make it up to even higher standard. We will keep trying and make sure to keep each and every guest happy. Thank you.

"Bait and switch"

User 22/08/2017

I am actually writing this review while sitting in my room. I booked 2 rooms for my family on July 25 for aug 22-26 and there was no mention on the website that the pool was out of order, according to other reviews, at least since mid June. We were never notified prior to arrival that the pool would be unavailable. There is a sign at the desk that they put it on the website and would refund your stay but if you go to your room you are out of luck!!! I guess they realize if you see your room you will definitely take the money and run. Upon check in we arrived in one of our rooms to find that the room had been cleaned but it looks as if a staff member decided to take a shower and a nap in the room, leaving a wet towel and ruffled bedspreads. We were quickly given another room, but gross! The bathrooms in the guest rooms are a joke, the size of a postage stamp. The air conditioner was off when we arrived and the room was very hot. We blasted the a/c and left the rooms for 3 hrs and returned to marginally cooler rooms. I also noticed while going through the reviews that the mgr stopped responding to them in mid-June. Have had no issues in prior stays at other best western hotels, very disappointed

"Wouldn't Recommend"

775hannap, Hyannis, United States 21/08/2017

The room was extremely dirty - the second room we moved to was okay, but will not return. Having a dog-friendly room is not an excuse to give you far below what you deserve for the price. I've stayed at BWs before and they were fine, but I will not return after what we paid vs. our experience.

"Better Price Than Other Hotels in This Area"

ChuckH06371, Big Canoe, Georgia 17/08/2017

Pool is still under construction but staff and other functions were fine. One problem - some of the equipment in the fitness room did not work. Breakfast offerings were fine. The bathroom was extremely small and could hardly close the door once inside.

"Five day vacation."

alkarns1, Pittsburgh 13/08/2017

This is a VERY large complex of rooms and although not new is well maintained, has a very friendly staff, is in a good location and is a good price. The staff were amazing, the breakfast was really good, and the rooms were not new but we in great shape. One afternoon our air conditioner started acting up. Within 20 minutes two gentlemen showed up, and within 45 they had removed the wall unit, put in a new one and we were all set. IMPRESSIVE.

"Not a good experience!"

indigobush, Southport CT 11/08/2017

No hot water. Room was stinking. Bed bugs and I spent a sleepless night and had to bail out the next morning and cut short my vacation plans at Hyannis. Staff was not very friendly. Good location though and great breakfast.

"Good visit"

_mmbrc06, Boston, Massachusetts 09/08/2017

Good location, close access to stores and food. Clean rooms, friendly staff. I really like that it is a pet friendly establishment. Pool was out of service, but we were only there for one night, so I didn't really care as much as my child did. Parking was great and our car as right outside our room which was helpful.

"hotel hyannis"

ChristinaD118, Boston, Massachusetts 09/08/2017

Room needed repairs and fitness center was outdated with equipment that did not work. Staff was extremely friendly. Hotel was very pet friendly. Room was clean but repairs needed to be made. Good location

"Hotel renovated pool and hot tub out of order"

Skytamer, NH 08/08/2017

The hotel is clean renovated and freshly painted. The pool was out of order when I was here in April and is still out of order. No mention of pool being out of order when I made reservation. Staff very friendly. Breakfast good. Someone needs to put someting in the pan with sausages to absorb the grease.

"Nice budget Hotel"

PeteUSA2013, Boston, Massachusetts 31/07/2017

Stayed at this place for one night. The room was very clean and the beds are very comfortable. Parking was right in front of our unit which was a benefit for us. Free breakfast is always a plus. I f you like to stay on a budget for a third less then the other big name brands i do recommend this place.

"Stinky rooms"

User 31/07/2017

We stayed on the "second" floor which was ground level. The rooms are musty, the bathrooms are dirty and run down. Through out the night I could smell cigarette smoke coming in the room. The sheets had some stains on them. Overall the room was terrible. It's 3am and I'm still trying to fall asleep. Not recommended.

"Best Western Cape Cod Hotel"

Barry C, Phoenix 30/07/2017

My stay was excellent, as I expected. From the gratis breakfasts to the appearance and comfort of the rooms to the excellent service from its employees. The location was within a short drive to the people and places I had made the trip to see.

"New and clean"

G9453UQandyl, Nashville, United States 26/07/2017

Good gym and laundry room, great rate, new facility. Location is easy to downtown MAIN st. and other shopping areas. Helpful staff. Pool was not operational at the time of our stay :( Would recommend again.

"No pool"

User 24/07/2017

Don't be fooled! The description says it has a pool. This place has lots of reviews that say the pool is never open. It's true! We booked this because it had a pool and my kids love to go swimming when we stay at a hotel. We arrived and were told that the pool was out of order. When I looked there was no water in it. I asked how long and the lady at the front desk said about a month. I was not notified before I got there even though she said I should have been told. The rooms are also pretty old and the carpets look dingy. The free breakfast was not that good. They need to make some serious improvements

"Best Western Hyannis"

User 24/07/2017

Great pet friendly hotel. Wonderful breakfast. Clean rooms with refrigerators. Only issue was that the pool was closed and the high speed internet took over two hours to connect. The rooms for pets were directly accessible from the parking lot without going through the lobby. Good size refrigerators in room. Plenty of towels.

"Best Western Cape Cod"

christinewP2386SW, Barrie, Canada 23/07/2017

Our experience at this hotel was very good. The pool wasn't working during our stay; however, we were compensated with travel points for a future stay. Overall, we'd return to this hotel, & recommend it to others.

"Average Hotel - but friendly staff, clean and well-kept"

User 19/07/2017

I stayed here with 3 teenagers. The pool was closed due to Town wanting the slope to the deep end changed - very unfortunate timing for the hotel. Every other hotel in vicinity was $250++ and this was $150ish, so is reflective of the problem. Additionally, when you check in, there is a sign noting the pool issue (it was also included on the confirmation email) and offering to cancel reservation without penalty if the "no pool" is unacceptable. I thought that more than fair. The lobby is decent sized and doubles as the breakfast area. Food service area lines 2 walls of the space. Dining tables and a large raised conference table, television, plus a couch area comprise the furniture. The hotel is built into a small hill, so the second floor is actually ground floor. I did not like

"Great Stay"

950dakarat, keene, United States 18/07/2017

Stayed here for 5 night with family to explore beautiful Cape Cod. The staff was amazing. The room was clean and big enough for our family. The breakfast is plus and it is very good for Best Western. Definitely come back here.


Erin F, Boston, Massachusetts 17/07/2017

Our stay was awesome. What a trip! Staff was very friendly and helpful. Rooms were very clean with comfortable beds. We also travelled with our K9 companion who was welcomed as well. Only area I would say could use improvement would be dog walking area. However don't let that make or break you. The breakfast though! I have had breakfast at other hotels but this one was awesome! Staff was great refilling eggs, bacon saugage etc. Breakfast was amazing here which was a great surprise!

"Clean and affordable Cape hotel"

User 16/07/2017

We stayed at the Best Western Cape Cod Hotel for an overnight. The hotel was super clean which is always the most important thing for me at any hotel. The service was great letting us check in early since our room was open. The free continental breakfast was okay, but the pool was closed in the middle of the summer which kinda stunk.


Jessica B, Hartford, Connecticut 14/07/2017

Clean rooms. Friendly staff. Super accessible location from the highway & close to many local attractions & restaurants. The beds were clean but a little on the uncomfortable side, not the worst, just woke up a little stiff. Pet friendly. Recently remodeled indoor pool. Continental breakfast available, but we didn't have time to try this. This hotel has changed owners in the past year, prior to our most recent visit.

"Excelent staff"

User 13/07/2017

The staff is great, hotel is clean and appears to have been renovated recently. The breakfast although early it is really good and good variety. The rooms are cozy, nice workout area (never used it). The pool was closed during our stay due to some emergency (that was the only negative)

"Nice hotel on the Cape"

User 11/07/2017

Really nice staff, good value, very clean, convenient location to everything in Hyannis and surrounding towns. Pool was closed but it's an indoor pool so we probably would not have used it anyway. Too many outdoor things to do!

"Nice Hotel. higher priced then I wanted"

CelticsJBrown, Manchester, New Hampshire 10/07/2017

But it's peak travel season so can't complain too much. Breakfast was ok. The staff was friendly and helpful. Pool wasn't working but I wasn't going to use it anyways so no big deal for me. All in all it's a hotel in a nice area that's easy enough to get to and stay comfortably

"Cape Cod BW"

meghano671, harwich, United States 08/07/2017

The Best Western Cape cod is and attractive, well maintained hotel. The grounds and buildings are well kept. The rooms are beautifully appointed. The beds are very comfortable, and the people are friendly and helpful. Do not forget to have delicious breakfast.

"Terrible check in - Consistently closed pool"

User 06/07/2017

I booked this for my daughter's family through (I thought I was booking directly with BW). Upon check in - the manager requested that my daughter call me to get permission to charge my credit card. I had booked this room two months prior and had paid in full as well. There was no need for my credit card. I got on the phone with the manager who told me that he couldn't find the reservation. It wasn't until I explained that I had paid in full two months prior and that I had a confirmation email and number, then he suddenly found the reservation. This was after a lengthy exchange with the manager. This added a level of stress and frustration that I did not need. On top of everything, the reason that I chose this hotel was for the indoor pool and my daughter was told that the pool was not in service. I understand that these things happen, but several different family members, who stayed at various times over the past couple of years, also mentioned that during their stays, the pool was also out of service. This is unacceptable.

"Not great"

Elizabeth M, Boston, Massachusetts 06/07/2017

Family of 4 staying for July 3-5. The pool was closed prior to our booking and arrival but we were never notified. The kids were so disappointed!! There were spiders in the room and the sink and tub were clogged. Wasn't a very good experience. They do offer a nice breakfast which the kids enjoyed.

"Inappropriate staff!"

Nina B, Austin, Texas 05/07/2017

Check in staff flirted with my 17 year old daughter, assigned us to ground floor room when we'd requested upper floor, took forever to get us checked in, then asked that I "send down my teenage daughter to switch out the room key" for a room on the upper floor by herself!" VERY INAPPROPRIATE! Then manager with check out and hotel being almost empty, refused to match the room rate we'd been paying when I requested same rate as I was very ill and just needed to rest prior to driving a long distance. He raised pricing, and refused late check out that would have cost him nothing and been a simple courtesy to an ill guest. Then he threatened to "report me" when I suggested that a bad review was the only way to let others know of his rude behavior and refusal to extend same rate for additional night (where hotel would have made more money)...

"Poor for a best western standard "

Camelot_Guy, Piscataway, New Jersey 03/07/2017

Best western hotels have a good standard in general. However, this hotel gets a below average rating for the below reasons. A) Closure of swimming pool during July weekend- Anyone booking this hotel- pls be aware that they closed the pool for renovation for the July 4th weekend. This is bizarre and clearly shows that they don't care for customers. B) Rooms though clean were cramped. A two queen bed room can accommodate only 2 adults.For four people to stay, it is definitely not big enough. C) No complimentary water, shampoo or brochures are to be seen. Apart from these, the pros are - clean rooms, sumptuous breakfast and the location.

"Wonderful Staff, Clean/Well Appointed Rooms"

James J, Wantagh, New York 02/07/2017

I had the opportunity to stay at the Best Western Cape Cod Hotel for 2 nights. The hotel was close to many area attractions, so choosing this place was a good choice. Our second floor room consisted of two queen size beds, a flat-screen television, mini-refrigerator, microwave, and ample closet space. The beds were very comfortable and the room was spotless. The front desk staff were very accommodating and helpful answering my questions. The hotel offers a complimentary breakfast each day with a wide selection of food and drink options like bacon, eggs, waffles, yogurt, bagels, cereals, muffins, and fruits. In addition, the hotel has a fitness center, business center, guest laundry facility, and indoor pool with a hot tub. The room did have a few maintenance issues. The tub did not drain properly, and the freezer compartment in the refrigerator appeared it had not been defrosted in quite a while. Beside those minor issues, I would stay at this hotel again. As mentioned before, the staff were kind and accommodating and the hotel was clean and safe. I look forward to staying at this hotel again, and I would recommend this hotel to others. Thank You for your Hospitality!

"Great Cape stay"

E1137PMjamesa, Jericho, Vermont 26/06/2017

We had a very nice time in the Cape as always. The hotel staff was very nice, would have been better if the pool was working but I know some things can't be helped. Sure would like to see at least one more Best Western out on the Cape, somewhere past or near Chatham would be perfect.

"Good bang for the buck!"

judyp946, Amherst, United States 26/06/2017

Hotel was clean, rooms were fine, staff was nice, and breakfast is included. I have no complaints. I booked some time ahead of my arrival and got a good rate. Would return again. Cape Cod Mall is close by and downtown Hyannis also pretty close by. Hotel is good choice for a family, a solo, or those who don't want to choose a $200-300 a night high end hotel.

"Father's day "

Sam P, Dallas, Texas 23/06/2017

This Best western hotel is the best hotel in town. We stayed there on father's day week. We head a great time with our family nice hot breakfast in morning all staff are nice and helpful. Definitely staying here next time

"Friendly Staff, Quiet Hotel"

Wanda F, Schenectady, New York 19/06/2017

This Best Western was very nice. I was a little skeptical when I found out that there were a number of people attending a wedding who were staying there at the same time as we were. Sometimes when we stay at a place with wedding guests, they're noisy when they return from the wedding. However, this time, we were not able to hear people returning from the wedding. The hotel was quiet and comfortable. It was in a convenient location to attend my niece's graduation at a nearby school. The breakfast was very nice, with a variety of hot and cold foods. I was very impressed by the staff, especially the woman at the front desk.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear Wanda F, Thank you for taking time to write such a wonderful review of Best Western Cape Cod. I am glad to hear that you enjoyed here. We appreciate the 5 star review. I sure will let my desk person know about your positive comment. We try more than 100 % to make each guest fell welcome at our hotel. Glad that you enjoyed the hot buffet. We look forward to have you stay with us once again. Sincerely, Jay Patel General Manager

"Absolutely disgusting with roaches and sub-standard conditions"

Ruchir G, Huntington, New York 19/06/2017

This hotel is not what it used to be. I was here 3 years ago with my wife and daughter and really liked the service and amenities. However, this time was completely different. The pool was in disrepair and so not usable, the bedding was inadequate with barely any comforter, and there was a roach in my room! The hallways smell like indian food and when we asked for more blankets, they brought us these old raggedly blankets like you would find in someone's attic. When I told the front desk that the comforter was so thin we had to ask for more blankets just to make it through the night, he blamed it on best western saying "we are required by best western to provide just one comforter and it is "THIS THICK" as he showed me his hand. Thanks but I doubt best western REQUIRES this hotel to provide a thin comforter. The new owner and manager of this place is likely cutting costs wherever he can and figures he will always have occupancy because he is in Hyannis. I would NOT recommend this place and hope they get shut down. Never again!

"Great Hotel"

User 19/06/2017

I stayed here June 17. This is a great hotel. Check in was very efficient and friendly. Room was very clean and the bed was comfortable. The continental breakfast on Sunday had a great selection. The staff at the front desk were very helpful. I definitely will stay here again.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear baccababa Thank you taking time to share your recent experience with us on TripAdvisor. The staff and I are very happy that you enjoyed our hospitality. We appreciate the 5 star review. We are looking forward to have you here soon. Sincerely, Jay Patel General Manager

"Great Service"

kristis823, Hyannis, United States 16/06/2017

We always come here in summer and always enjoy our stay. Great people and service. Loved the new renovation. Turn out to be very modern and attractive. Great Breakfast as well. We will definitely come back soon.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear kristis823 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (508) 771-4804.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay Patel, General Manager

"comfortable stay"

812jeannem, Norwalk, United States 15/06/2017

i have stayed many times at this facility under its old name and now with the recent updates, i will continue to do so and recommend it to others. it is conveniently located to shops, restaurants and beaches.

Jay P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear 812jeannem Thank you for taking time to share your recent experience with Best Western Cape Cod. It is always a pleasure to have you stay with us. Thank you for your continued loyalty to our hotel. We are always happy to see reviews like yours to ensure us that we are doing everything we can to make our hotel shine. We hope to see you again soon and try our best to get 5 star review. Sincerely, Jay Patel General Manager

"Not worth what we paid"

juliekB9877GD, Bluffton, United States 14/06/2017

After a long day on the road is was nice to get to our destination. We were told at check in (the lady who checked us in was very nice) the pool was out of order. After traveling all day it was a huge disappointment to our kids. We asked for a cot for one of our kids, and we were told the rooms were too small to fit in the room. When we opened the door we understood why, the room was very small and barely one person could fit in the bathroom. When we went back to the desk to see if the hot tub was available we were met by a man behind the desk, possibly a manager, who barely looked at us and very rudely told us the the hot tub was not available as well. For the amount we were charged and what is offered...this hotel is not worth the price. It's location to Hyannis is misleading as well.

"Cape Cod Stay"

Lymanville, Sheffield Lake, Ohio 13/06/2017

Every ok but disappointed pool and hot tub closed. Front desk and check out service was great. A great night's stay at a very affordable price. The Best Western Cape Cod is located in a great location

"Cheap and poor heating system"

853hilaryg, WEST ORANGE, United States 12/06/2017

After a 7 hour drive, I wanted to rest aching muscles in a hot bath. the hot water ran cold. the desk said there was nothing to do about it . the heating system was Days Inn quality and also noisy and not fresh. Consequently bad night's sleep - not what one wants on a business trip. Manager not available and staff unable to do anything. Find another hotel

"Hyannis secret"

jacksonj52, NH, United States 10/06/2017

great place to stay, pool, breakfast, location and price nice rooms and not overly priced as most hotels in Hyannis. The hotel is bigger than it looks., Bathrooms are small easy parking to the rooms. the location is close to alot of good eating places and well as Hyannis harbor.

"Pretty good!"

dianad860, Durham, New Hampshire, United States 03/06/2017

Have stayed here two years in a row when we come down for a hockey tournament. Hotel is clean and accommodating. Pool has been close "due to an emergency" each year. Would be nice to be able to open doors on second floor for fresh air. Kind of expensive given it's not near any water...

"great expierence"

sarahF419WM, Brewster, United States 29/05/2017

the staff was extremely welcoming and polite. Expressed check out made the checking out so easy. The breakfast was great as well. wifi had great speed. overall enjoyed my stay. I totally recommend this place

"Mass Lighthouses Nights 5-8"

rabh2o_S4, Newnan, Georgia 21/05/2017

Picked this hotel due to it's location. We toured Martha's Vineyard, Nantucket, and Cape Cod from there. Hotel is fairly new and was a really nice place to stay. Check in and out was a breeze. Room was nicely appointed and everything worked as it should. Breakfast area was very large with plenty of both hot and cold choices. Has an indoor pool that unfortunately was closed during our stay but was told it should be open soon. Overall a very good choice for us.

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear rabj2o_s4 Thank you for taking time to share your recent experience with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 508-771-4804.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


joycep898, Orange, United States 18/05/2017

Pet-friendly on Cape Cod is hard to find. I was prepared for the worst. NO. This hotel is SPOTLESS. Well organized. Breakfast is wonderful (included). Dog walking areas clearly labeled. Remodeled hotel. NO complaints.

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear joycep898 Thank you for sharing your recent experience with us. We are pleased to hear that you and furry friend enjoyed here. We do take care of all rooms very well regard less if it is pet friendly or not. Glad to her that you enjoyed the hot breakfast. I hope to see you again in the near future

"Good experience"

davidpG6274RW, Hyannis, Massachusetts 17/05/2017

really enjoyed stay at best western.. rooms were clean with lots of pillows and towels.. great breakfast..check in and check out was really smooth.. excellent and polite staff.. i ll certainly recommend this place

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear davidpG6274RW Thank you for taking the time to share your experiences with us on TripAdvisor. I am happy to hear that you enjoyed your time with us. We hope to see you again in the near future!

"Best Western Hyannis"

Alan S, Raleigh, United States 16/05/2017

We checked in very late with a pet (small dog) and the reception was warm and friendly. The room was clean and the beds were comfortable. Slept in late and caught the tail end of the buffet breakfast which was very good (waffles, eggs, toast, English muffins, bagels, yogurt, juice, milk, coffee, tea, fruit, cereal, etc). There was a good sized indoor swimming pool and jacuzzi that looked well maintained and inviting but we did not take advantage of it. Our dog enjoyed exploring the woods which adjoined the large parking lot. Good central Cape location and only a minute or two from the highway.

Gary P, Manager at Best Western Cape Cod Hotel, responded to this review
Dear Alan S Thank you for the great comments in your review. It makes the staff and I very happy to hear such great feedback. I hope we see you again in the near future so that we get an opportunity to get your next review to be a 5 star one!

"Good Sleep!"

Felixberto E, Coventry, Connecticut 13/05/2017

We checked-in late in the evening, it was fast and easy! Courteous and warm reception.We had two large beds for our family of three, the room was nice and clean, the beds were very comfortable. The large tv, refrigerator, microwave, all were nice amenities. The a/c was very quiet, we were all very tired and a very good sleep was in order! We had a restful sleep and enjoyed the breakfast in the morning, waffles, bagels and scrambled eggs, bacon/sausages, the coffee was very good. We only need a light breakfast, breakfast/dinning room was airy and comfortable.The swimming pool was not operational at this time.This was our first Best Western stay in Hyannis, it is located in the main road, our GPS found it easy enough. We will be back in this hotel on our next trip.

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear Felixberto E Thank you for completing a review about your experiences. I am glad you enjoyed your stay with us! We hope to see you again in the near future!

"Exceeded Expectations"

brendaraymond, Plymouth, Massachusetts 11/05/2017

I can't say enough nice things about the hotel staff. From check in to check out everyone at hotel was very friendly and courteous. Rooms are spacious and convenient to plenty of restaurants and shopping distance. Very close to Cape Cod Mall. Breakfast is very nice as well with plenty of choices.

"Hyannis Best Western"

User 02/05/2017

Good clean room, beds were comfortable, internet worked well enough that I could connect to work if I had to and excellent breakfast. Great location right off rt 6 in Hyannis and very convenient to other Cape Cod activities. We stayed so we could do some bike riding on the local rail trails. They let us keep our bicycles in our room so they did not get wet as there was heavy fog at night.

"A quiet place to stay with a great breakfast."

User 01/05/2017

I came to the Best Western Cape Cod Hotel with two friends from China. We actually traveled from Maine to attend a funeral. We were tired from traveling and it was very quiet with comfortable beds. We stayed two nights and had a great breakfast both mornings. I was pleased that the weekend breakfast started at 6 am because on the second day, we had to leave early so I could get them to the airport in Boston.

"Best western hyannis"

rebeccalM7972NB, Harwich Port, Massachusetts 17/04/2017

The staff is highly friendly and courteous. The beds are comfortable and the rooms are always clean. Also the hotel is pet friendly for a small fee. I highly enjoy my stay every time I go to the best western in hyannis

"Really nice hotel!!"

MitziK10, Boston, Massachusetts 10/04/2017

Needed an overnight stay on a Saturday night and found this on multiple websites. We stopped in and asked if they had a room available and if they would have any specials. AAA card got me the room for $94.00 on a Saturday night! Awesome price! Room was very clean. New owners a few years ago fully renovated the hotel. Nice indoor pool. Friendly staff and a great breakfast! We will definitely be back!

"Bad management"

jasonrA2424LY, manchester, United States 10/04/2017

Reserved a pet friendly room, at check in I was told I must have made a mistake. I showed them my confirmation email and eventually after going back and forth they decided to give me a room. Room was clean, bed was comfortable, and the pool and hot tub were fun. Also asked for a later checkout at 12:00(noon). They were banging on the door at 11 asking us to leave. We were loading the car and at 12:01 our card to get back in was deactivated leaving us stuck outside with our 4 year old daughter stuck inside by herself. Overall not a great experience.

"needed a room"

Happyagain322, Grafton, Massachusetts, United States 06/04/2017

One night max here. Tolerate all the little stuff. Shower curtain didn't fit ...Ice machine sounded like an ice grinder outside of room, Don't take a room near a stairwelll. Breakfast is ok....eggs are soggy bag of's! Staff was very very friendly!!!!

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear Happyagain322 Thank you for sharing your recent experience with us. We have same size shower curtain in all rooms. Those are standard size shower curtain, and most hotel all over the world use them. We would have love to show you how to fit if you have asked. I will try my best to find smooth ice machine, which works like hybrid car, otherwise these are brand new Ice Machine. We offer Continental breakfast and it does not cost you anything. There are plenty of choice we offer in breakfast then most of midscale hotel offer. We purchase all breakfast items from reputable supplier. We are not full service hotel so we can not cook our breakfast on stove. All hot items are precooked, we just heat up and serve. Thank you, hope you will find these information helpful.


Joy758, Peabody, Massachusetts 27/03/2017

We recently staying at this hotel with our group of 21 families for a high school pre-season baseball tournament. The location was convenient and the accommodations and hotel facilities were wonderful. The GM, Jay was very nice and east to work with when setting up our room block. The hotel staff at checkin and checkout were very welcoming and friendly, and also very professional. The room was super clean, the beds were extremely comfortable. They have a very large indoor pool and hot tub, which was recently renovated - it was great! The breakfast food was delicious. Overall this hotel was an EXCELLENT choice for our group and we are definitely going to come back again for next years trip!

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear Joy758 Thank you for sharing your recent experience with us. We very much appreciate your positive feedback and glad that you guys had fun and loved our facility. We strive everyday to not only meet but exceed guest's expectations. If I can be of assistance in the future, please don't hesitate to contact me at 508-771-4804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Fomerly Quality Inn"

nyackgirl47, Nyack 27/02/2017

This hotel has just undergone extensive renovations, and is now branded as a Best Western. We stayed there last year when it was undergoing renovations in a half + half room - the room had been renovated, but the bathroom had not. This year, we got the full flavor of the renovations. You can't beat the convenient location, close to the Cape Cod Mall, other shopping and quite a few restaurant choices. There is a Mary Lou's Coffee directly across the street (not a fan, but I'm sure some people like it). The rooms have all been very nicely redone with super comfortable beds and pillows, wonderful sheets and duvets. The bathroom is a bit on the small side, but definitely functional. They installed new, clean tub surrounds. Everything was clean, neat and tidy. They are also a pet friendly hotel, and for $20, you can bring your furry friend with you and enjoy a room close to the parking lot for easy walks. We thought the breakfast buffet (included in the price of the room) was a cut above some of the other chains we've stayed at. Scrambled eggs, bacon, sausage, pancakes, cereals, muffins and pastries, coffee, juices, yogurt and fresh fruit etc. Convenient, and easily saved us the $50 or more dollars it would have cost for the 5 of us to go out for breakfast. We also loved the indoor pool and hot tub. If you're traveling with kids, especially during the colder months, they can entertain themselves for hours here. Staff was very friendly and helpful. This hotel represents great value for the room rates they charge. We'll definitely be back!

Gary P, General Manager at Best Western Cape Cod Hotel, responded to this review
Dear ,nyackgirl47 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 508-771-4804. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

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