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Best Western Hotel Fort Washington Inn, Fort Washington

3.5/5  - basé sur 404 notations.
285 Commerce Drive, 19034-2406, Fort Washington, United States - See map

Experience Fort Washington, historic Philadelphia, Penn State and more from the comfort of this conveniently located Pennsylvania hotel. Located just 15 miles outside of Philadelphia, Pennsylvania, the Best Western Fort Washington Inn is a full-service hotel committed to providing the best in customer service, accommodations and amenities. Many guests choose this Fort Washington hotel because it doesn't get much easier to get around. Whether you are a parent visiting your student at the nearby Penn State University, Arcadia University or Temple University, or you are a history buff en route to the Liberty Bell and Independence Hall in Philadelphia, you've come to the right place. Fort Washington is home to a robust business sector, making it the destination of many corporate travelers. In addition to our close proximity to the King of Prussia Mall and the Franklin Mills Discount Mall, this Fort Washington hotel is also the closest accommodation to the Valley Forge Convention Center. It is also just minutes away from the Fort Washington Industrial Park, home to SIEMENS, GE Corporation, Honeywell Testing Center, GMAC Regional Office, McNeal Pharmaceuticals and more. Each well-appointed guest room and suite at this Fort Washington area hotel features cable satellite television and free high-speed Internet access. Guests will enjoy an array of amenities including a complimentary full breakfast, an outdoor swimming pool and hot tub, a fitness center and an onsite restaurant and lounge. Business guests appreciate our full-service business center and meeting facilities accommodating up to 60 guests. The friendly, helpful staff at the Best Western Fort Washington Inn is ready to ensure a fun-filled memorable stay in Fort Washington, Pennsylvania. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Fort Washington Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
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Guest reviews

In partnership with tripadvisor fr
based on 405 guest reviews
NOTE ISSUED
Excellent
123
Very Good
124
Average
82
Poor
42
Terrible
34
REFER TO NOTICE
Business Business
115
Couples Couples
72
Family Family
142
Friends getaway Friends getaway
22
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Vacay"

4
11/07/2018

The hotel needs renovation. But still looks nice. The breakfast was really thrown together and not well prepared. Most guest threw it in the trash because they were expecting more. The 2% milk was spoiled and was unable to eat cereal leaving my kids without munch to eat.

"Terrible place."

1
10/07/2018

Stayed in a room that we reserved, as we were travelling and had a great experience at a Best Western in Lumberton, North Carolina the night before. The pictures will speak for themselves... However, more disappointing, we asked to switch rooms and were advised that we needed to meet with the night manager when he arrived later in the evening. When the “alleged” manager arrived, he advised that we could switch rooms, but would be charged for both the new and our original rooms and that the only hope of a refund would need to be discussed with the morning manager that arrives at 7am. The best way to describe my experience was “stayed in a crappy hotel with a passive-aggressive manager”. Again, I think the disgusting pictures will speak for themselves.

"Smell that food"

2
04/07/2018

This hotel was cheap and convenient, but I would pay double to not smell this place again. We found it very outdated and dirty, but what was worse than anything was the overwhelming smell. The only way to describe it is to say that just a couple minutes here made my hair smell like curry. I suspect it came from the attached restaurant. The breakfast was less than attractive.

"Good location, easy to reach from PA Turnpike"

4
24/06/2018

I stayed at the BW while in the area to attend a concert at the Keswick Theatre 4 miles away. It was easy to get to from the turnpike and in a quiet area of office buildings, etc. Overall, I was happy with my visit. The fourth floor had a strong odor of cigarette smoke, but it wasn't apparent inside my room #410. The room was clean and comfortable. Staff was pleasant and helpful; I had gotten an upgrade to a suite although, travelling solo, I didn't really need it. I left next morning before breakfast so didn't check that out. And I thought the room rate was quite good considering the area.

"I had bed bugs in my room, woke up with a lot of bed bug bites June 21"

2
23/06/2018

Stayed in a room on the 2nd floor and had a bad feeling about it too. Room was not very clean and woke up with bed bug bites on me. Beware and be careful with this location. Overall, the staff were friendly and it was In a safe and convenient location. Breakfast was okay, they had juices and some pastries.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guesti, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us again. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Ravi Verma General Manager

"Needs repair"

2
22/06/2018

Stayed 2 nights while in the Philadelphia area. The hotel smelled. When we got into pour room, the deodorizer was so strong I got a headache within 30 minutes. The A/C unit was taped up and rigged to a portable unit. Dirty, hairy bar of soap was on the bathroom floor for our entire stay even after I brought it to the attention of the front desk staff and was told it would be taken care of. yes, even after housekeeping "cleaned " the dirty soap remained. The shelf and sink were held up by nailed in boards. Come on do some simple repairs. The beds were comfortable and the breakfast was good but I would not stay here again.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Good Morning gr8joy1, I would like to apologize for the inconvenience you had during your stay. We will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please don't hesitate to contact me. Sincerely, Ravi Verma General Manager

"Unusual hotel"

3
16/06/2018

While waiting to check in to our room, my first encounter was at this property was a displeased guest who was double charged for their stay. Although the staff was courteous, they didn't resolve the guest's issue. The overall hotel was acceptable, but there were make-shift repairs that were made to issues instead of properly fixing them Our room's air conditioner was apparently not working, so instead of repairing it they rigged a portable A/C unit to the existing one. Weird. See photo.

"Visiting family"

4
09/06/2018

My wife and I stayed here for two nights while visiting family and seeing the sights in Philadelphia. When I called in the reservation, the representative quoted a price, and I said I could do better on the Internet. She then agreed to match the lower price. When we arrived, she then upgraded my room to a mini-suite for the same price. It's an older motel, but it met our needs for a place to sleep and a decent, free breakfast. The employees were very cordial and friendly, especially Harry, the breakfast room attendant. Our room had two TVs so we could watch what we wanted. Overall, it was a good experience, although the motel could used a sprucing-up.

"Restful Rejuvenating Travel Stop"

4
29/05/2018

Chose this location just outside Philadelphia for its proximity to the next days activities in Jenkintown, PA and because of past positive experiences with Best Western hotels. While activities in the area are limited, hotel was clean, rejuvenating, and situated in what appeared to be a safe area. My choice did not, repeat, not disappoint. Indian restaurant next door provided a free welcome beer, which was much appreciated.

"Harry was so helpful and cheerful at breakfast!"

4
27/05/2018

Found this property on booking.com. Very satisfied! Clean, nice breakfast room and very polite and well trained staff. The rate was reasonable and proximity to Philadelphia worked well. We would stay here again. Highly recommended for less than $150.

"Worst Experience Ever"

1
25/05/2018

I travel alot and write alot of reviews. The manager Ravi Verma at the Best Western here has to be the worst I ever come across. I have been trying to resolve a issue from 7 months ago and still nothing, and probably never will. He doesnt return phone calls or e-mails. One of his assistants Judy tries to help me, but I'm sure her hands are tied. My advice is Don't stay here and find a place where the guest come first and not them.

"BEST"

5
24/05/2018

Booked Best Western due to reviews I had read online that were all so postive.. Well needless to say, the reviews were correct! Clean place, comfy beds and great staff! Will definitely stay here again while in the Philly area.

"Business stay"

2
24/05/2018

The continental breakfast was great, the staff were great. I was upset because this hotel was a bit out of the way for where I needed to be for an exam, but I booked anyway because I wanted access to the pool. The pool was under construction when we arrived, and it made the price and location very inconvenient. The staff were not willing to do anything to remediate my dissatisfaction.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thank you for reviewing our property. I apologize for the inconvenience. Our Pool has been opened now. We open our pool on memorial day weekend every year. Please consider staying with us again. Regards Ravi Verma General Manager

"Enjoyed Harry's service"

4
20/05/2018

The breakfast includes pancakes, cereal, eggs, sausage, and all kinds of other good stuff -- and Harry graciously helps people help themselves, and keeps the place clean... even with a busload of teens dining on our last morning, it was quite enjoyable.

"Inviting Convenient Home Away from Home"

5
13/05/2018

the location of this hotel is excellent for my needs. I have stayed here many times, and am never disappointed. As a woman traveling alone, I have never felt unsafe. Staff is friendly and efficient. The breakfast is adequate. I come to area to visit elderly family members and having this quiet clean room to return to is very important to me. The bed is wonderful and the room has a refrigerator, microwave and safe. What more could you want?

"Spring Trip 2018"

5
13/05/2018

My school chose this hotel for our 2018 spring trip to Philadelphia. Not only was I comfortable, but a man named Harry who worked with the free morning breakfast was incredibly kind, mannerful, and more helpful than any hotel worker I've ever seen.

"Great place/ great breakfast room"

5
11/05/2018

Our room was lovely and everyone was really friendly! We especially enjoyed Harry's help in the breakfast room. He was really kind and helpful and made our breakfast with two small children really easy!

"Quick overnight"

5
09/05/2018

needed to stay somewhere reasonable as we were picking our daughter up after her first year at college. comfortable room-complete with microwave and refrigerator-great breakfast-Henry, aka Mr Breakfast, was fabulous. he made an effort to talk with everyone in the breakfast area and help them out as much as possible. something i really havent seen in similar hotels.

"Bed Bugs!"

1
07/05/2018

I stayed in this hotel just once. I will rather sleep in my car than sharing my room with bed bugs. When I called front desk at 2 a.m. to let them know about my problem, he was very rude and asked me to come down for the key to other room (no courtesy for an apology). I couldn't take it anymore. This was the first ever the worst experiences.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Dear Mayur G, Thank you for reviewing our property regarding your recent stay. I would like to apologize for not exceeding your expectations. We checked thoroughly after you checked out and did not find any sign of bed bugs. Never theless I initiated your full refund. Your satisfaction is important to us. I hope that you will consider staying with us again. Sincerely, Ravi Verma General Manager

"ft Wash BW"

4
04/05/2018

decent hotel, building is older, but it has been kept up. The room was clean and comfortable, good bed (firm but not rock hard). Staff were courteous and professional. Overall is good value for the price. I would stay at this hotel again when in the area,

"Except for a slow check-in and poor tv cable system, all went well and we otherwise enjoyed our stay"

3
30/04/2018

Pros: Establishment was clean and reasonably well maintained. The room size, noise levels, decor and bedding were comfortable. The male attendant that serviced the breakfast area was fantastic. He was alert to everything that was going on, what needed to be restocked and what needed to cleaned up. Very impressive. I did not talk to him but if he could be retrained to do check-ins, he would be a super-star. At check-out my wife was asked "How did we do". I very much appreciate someone asking that question rather than assuming they know my experience without asking. That implies they are trying to do better. Cons: Slow check-in. For no good reason since I am as well documented as anyone, did an on-line check-in with supplied more info and I am a member of the loyalty club (Best Western Rewards), yet the check-in took wayyy to long to the point I had to ask if there was a problem. The cable TV system is really bad. It frequently drops the audio and the picture pixulates - both frequently and not at the same time (making it much worse). Made it impossible to enjoy anything on TV. The chair in the room had arms that were higher then the table and therefore the chair could not be moved to under the table. It wasn't a big deal but it made room navigation a little more awkward than necessary. Tip: The hotel location is in a large industrial park and beside a large traffic cloverleaf. Be very mindful of your GPS instructions because if you miss a turn, there are very large circles of separate roads you will travel to get to this location. Summary: If you don't mind slow check-ins and don't plan on watching TV, I think you will have a pleasant stay at this location.

"I stayed here last year."

4
29/04/2018

Stayed here for a nearby concert. Last year I stayed here and enjoyed my stay! No so this year! The gentleman behind the front desk was not very helpful. He asked me if I had 2 rooms reserved and I said no, so he cancelled one room and gave me no information on what he was cancelling. He gave me no information about the time for breakfast, etc. When I was I walking to my room, the hallway smelled heavily of smoke and housekeeping had the guest room doors propped open. My room smelled OK, mainly of cleaner. When I got to my room, I called downstairs to ask about the Subway sandwich shop that used to be on the same property and the gentleman at the front desk said that it was closed and hung up. I wasn't done talking. It is a quiet area, but nothing nearby to walk to. I will probably use this hotel again if I go to a concert near by. The breakfast was very nice and the breakfast attendant was very nice!

"Average is Good"

3
27/04/2018

I stayed very briefly (4 hours total) at this hotel. I read a number of negative reviews online so I wanted to pipe in and say that my room was very clean and the bed was comfy. The gentleman who checked me in at 1 AM was courteous and professional.

"My worst Best Western Experience"

2
26/04/2018

I'm a Best Western Rewards member and I really wish I had read more reviews before I chose this location when I was in town for work. Sure, it's convenient to my office and really close to the highway, but it has none of the features that I associate with the quality of Best Westerns On arrival, the first room I was given had not been cleaned. I walked in to find the garbage cans over flowing, the bed unmade, litter on the floor, and hair in and around the toilet. When I went back to reception to complain, they didn't seem the least bit surprised and immediately gave me a new room. The new room had been cleaned but it smelled musty and I don't think the AC/heater turned off the entire time I was there (it was loud). The carpets felt pretty gross and I wished I had brought my flip flops so that I didn't have to touch them with my bare feet. They should probably be steam-cleaned. The bathtub floor seemed a little dingy and the shower curtain had holes in the plastic parts that just made the whole experience feel pretty cheap. The bed was hard as a rock. I'm pretty young and I've never had back problems before, but after my first night in the bed here, I could barely stand. Upon checking out, I mentioned how hard the bed was, and the front desk clerk broke one of the cardinal rules of hotel management: don't bring up the fact that you're sharing a space others have been in. He asked, "why didn't you come down and ask us for a different room?" I told him I had assumed all their beds were the same. He told me that it depends on who slept on the bed last. "If it was a heavier person in the room last, the bed might feel a little softer." Blegh. I do not want to think about sleeping in the same bed as other guests. And it's a bit of a moot point unless the hotel is actively keeping track of which guests are heavy and which ones aren't, which brings its own set of problems. It was just a not-very-good answer. The breakfast left a lot of be desired, particularly since all the fresh fruit, both bananas and apples were bruised and looking worse for wear. I got myself a bowl of cheerios and the last remnants of milk (at 7:10a, they were running out of milk?) instead. I've seen a lot of praises in these reviews for the breakfast area, but it felt really crowded. I think the hotel might benefit from rearranging it and maybe even placing additional seating out in the main lobby, because it is really packed. I think if I have to work in this area again, I'd try a different hotel.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Laurejn, Thank you for reviewing our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ravi Verma General Manager

"surprisingly nice hotel I will be staying there again."

4
25/04/2018

this was a surprisingly nice hotel with good complimentary breakfast and nice appointments. good value for the money. Rooms are clean and beds comfortable. The location is central but nice and quiet. water temp fluctuations need attention but I will be staying there again.

"Nice hotel"

5
22/04/2018

I was there for a business trip and stayed for couple nights. Wifi/Internet was very good and Staff/services was exceptional. My room was very neat and clean. My experience with this hotel is best. I would definitely recommend this to other people.

"Excellent Staff member, Good Break fast"

5
18/04/2018

We will stay here again, Business trip, great location.Nice bed had a good sleep. Indian restaurant on site was plus for me. Would definitely recommend this hotel. Thank you so very much! We will certainly recommend your hotel to friends and family!

"Good Night's Sleep That Won't Cost You an Arm & Leg"

5
17/04/2018

Very quiet, clean, friendly and reasonably priced. Pets OK. Better than average breakfast. Updated rooms comfortable. Easy 30 min. drive to Philly. New Serta mattresses - slept so well the last couple times we've stayed there, I purchased two for my home.

"Excellent Customer Service, Housekeeeping, nd Kitchen Buffet and KITCHEN STAFF"

5
12/04/2018

The Best Western in Ft Washington Inn, Pa' was more than happy to work with my special needs and hotel stay. Management was very understanding as to my social and personal needs; housekeeping continuously was right there on top of anything that needed restocking or cleaning; and Harry who works in the kitchen was always assertive enough to a ask me if I needed anything and Harry made sure that I had a pleasant breakfast in their awesome breakfast buffet every morning! Overall, my experience at The Best Western was close to all destinations, safe, organized and very relaxing! I am extremely happy to meet such a supportive and understanding staff; via Best Western, Ft Washington.

"Stinky room and unfriendly front desk staff"

2
09/04/2018

Stinky room and unfriendly front desk staff. I specifically asked for a non-smoking rooms and no pets, but the smell was a mixed of both musked by a potent cheap air freshner. Rooms are old, dark, and need new paint.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Dear Alexandra H, Thanks for the review, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us. Sincerely, Ravi Verma General Manager

"Yuck — look elsewhere"

1
01/04/2018

This hotel still has smoking rooms. We stayed on the 4th floor, and even though our room was non-smoking, the hallway reeked of cigarette smoke, and you could smell it a bit even in our room. Come on, Best Western, who still has smoking rooms in their hotels in 2018? Unless you don't mind cigarette smoke or are a smoker, I would strongly avoid staying here. The toilet was running when we checked in at 4:00 pm, and the front desk said no one was available to fix it until the next day. They said it could be fixed the next day, and they did offer to let us switch to another room, but we thought we could tolerate it for one night. Needless to say, it was not fixed the next day. There was only one blanket and no pillows for the sleeper sofa. We asked for these items to be delivered to our room, and then went out for the evening. When we returned, they had not been delivered and we had to go back down to the front desk to request them again. The bedspread had a brown stain on it. Otherwise the room was clean and everything else was in good condition.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Dear Guest, Thank you for reviewing our property about your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback for improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ravi Verma General Manager

"Breakfast"

4
28/03/2018

The breakfast was simple but tasty, and there were plenty of choices: eggs, bacon, cereals, pancakes, sweet rolls, toast, juices, coffees and teas. Harry was exceptionally helpful, friendly and personable. A great deal for the cost!

"Very Wonderful Experience"

5
26/03/2018

This hotel and the staff were very kind to my family and me as we came up for my dad's funeral. They were helpful, friendly. When I needed a folder for my eulogy, they provided me with one. I brought my little albino Chihuahua and it was no problem. Overall, I would highly recommend that people stay at this hotel. Thank you so much to the beautifully kind and accommodating staff!

"Good for the price"

3
26/03/2018

The room was clean for the most part, the laminated TV guide was very sticky. Bathroom could've have been cleaner, but wasn't the worst thing I've seen. The highlight of the trip was the attendant in the breakfast room, Henry. He was very friendly and accommodating.

"Dissapppointment with Best Western. Not well kept . Staff missed cleaning the room 1 day . Breakfast area jaded, poor."

2
15/03/2018

Disappointment with Best Western. Not well kept , hotel and rooms look jaded. Staff is OK just going through the motions but indifferent. missed cleaning the room 1 day . Breakfast area jaded, jars that hold milk etc had hand marks, finger prints all over the containers - unsanitary to me , very plain jane . Not cozy / friendly atmosphere.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Dear Taz Khurshid, I would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Sincerely, Ravi Verma General Manager

"Good hotel for work"

4
05/03/2018

Our hotel stay was good overall. This hotel offers covered parking as well as a large parking lot. Breakfast was good, Harry the breakfast attendant was great. They have an outdoor pool but we stayed in February so obviously didn't use it. They also have a guest laundry room which I always appreciate. Room was clean and comfortable. Elevator did smell like pot but once we got onto our floor the smell wasn't there. They keep pets and smokers on higher floors so that was nice. Judy at check in was also very friendly.

"Stayed here when lost our electricity "

4
04/03/2018

Basic but great terrific breakfast! Common areas and stairways could use some refreshing- they haven't been on a long long time. And it is not a new facility. But room and bed comfortable. It was great to have after we lost electricity. Breakfast outstanding, parking excellent and close to turnpike and expressway.

"Clean rooms, friendly staff"

4
03/03/2018

Stayed here over the weekend, and we were given a nice clean room in the 2nd floor. Huge King bed, clean sheets and bathroom too. Go get their free breakfast, and be sure to greet Harry. He's responsible for the breakfast area, and he helps customers whenever they need something in the kitchen or something is lacking. He can even pour your coffee or juice for you, just ask. He is also polite and smiles a lot. There's only one small elevator in the hotel, so if you are in the 2nd or 3rd floor, get those legs going... Elevator is small, and a couple of a huge luggage is crammed. I'd stay here again, given the chance...

"Friendly staff"

5
28/02/2018

Nice continental breakfast. Special thanks to Harry. All staff should mirror his good work ethic!! Perfect location for business gatherings. Easy access from turnpike. Clean and spacious meeting rooms.

"Good rooms and a great breakfast crew!"

3
21/02/2018

Staying at the Best Western for a couple days working for S.A.S.. The rooms are clean, the beds are quite nice along with the pillows (I love the pillows), And the breakfast crew is very nice. Overall I would definitely recommend this hotel to those who are coming to Fort Washington and are looking for a place to stay

"Great hotel, even better breakfast service!"

5
17/02/2018

Staying at the Best Western now and working at the Philadelphia Expo show for the weekend.. rooms are very nice, clean and I got a great nights sleep. The complimentary breakfast was great and the attendant Harry made our whole morning.. he was on top of everything and assisted us with every need! Thanks Harry and Best Western!

"Awesome Staff, Excellent Spacious Suites for Reasonable Price!!!"

5
16/02/2018

First off, I love the fact when you call this hotel you get a live person that answers the phone, not only that but they are very friendly and fast when making your reservation. I reserved the whirlpool/hot tub suite for my husband and I for a nice treat for Valentines Day since we both enjoy a night away and a nice hot tub. The room was set up awesome. We had our own lounge area with a sofa, table, coffee station along with a flat screen tv, then in the middle of the room was a Huge whirlpool tub with mirrors surrending us. Then next to that was our king size bed with more mirrors, a nice computer table and chair, dresser with lots of drawers, another flat screen tv, refrigerator, microwave, and safe. There was a nice size bathroom with a dressing room area with sink outside the bathroom which was a nice feature so their was plenty of room for us to shower and get ready not being on top of each other. Also room had a wet bar area next to tub with sink with plenty of towels. Hot tub was big enough for my husband and I to be comfortable laying down side by side with plenty of leg room. Jets were great. They has an awesome breakfast buffet the next morning with great staff members. Would like to give an extra Thank You to Harry, a very kind gentlemen who works the morning breakfast for helping me with everything I needed. Not only did he remain open for me (I was 8 mins late) he helped me by making me a tray so I could carry everything I needed up to my room, he also got me my juice, butter, syrup, fruit, and walked me to the elevator to be my extra hand by pressing the floor button so i wouldn't disturbed my trays of food. He was the man! Thank you again to everyone at the Best Western Ft. Washington Inn for making my stay so enjoyable that I can't wait to go back again!! I would give them 10 stars ????????????????????

"Inexpensive but good quality hotel with great staff"

4
01/02/2018

I chose this hotel because I knew it would be inexpensive,but I was pleasantly surprised by the nice quality of the rooms. The rooms are comfortable and have large refrigerators and microwaves in the rooms. The furniture is older style, but everything worked well and was clean and comfortable. The breakfast is listed as continental, but they have hot foods (scrambled eggs and sausage or bacon) as well as pancakes. The food was very good and the breakfast area is very clean and well maintained and stocked by Harry. He greets everyone each morning with a smile and takes care of your every need. He made the morning breakfast a pleasure with his kindness and cheerful attitude. He is very hard working to make sure you have a great breakfast experience. Another great hotel staff member was Sy, who worked the front desk for the midnight shift. He is great at his job and went above and beyond to make sure I received the best rate when I showed up at 3 am with no reservation. He helped me with my travel needs and made me feel welcome each morning I saw him, even opening the doors for me as I left. The staff at this hotel make it a wonderful place to stay. Will stay here again when in the area.

"Great Stay at Best Western"

5
19/01/2018

Had a great stay at this Best Western. Staff were friendly, courteous and helpful. Room itself was spotless and roomy. Shower area was clean - obviously a well maintained hotel. Breakfast was awesome, along with the regular items, they provided scrambled eggs / bacon / sausage - great way to start the day. Will definitely stay here again,

"Very nice hotel"

4
08/01/2018

This is a very nice hotel. The staff was unusually friendly and warm and it was amazing to have an Indian restaurant. The beds and pillows were super comfy, check-in and -out were fast and easy. Breakfast was good enough; ice from the ice machines was a bit sparse one night. Everything else was great.

"Poor Service"

2
08/01/2018

We booked this based on the positive reviews but that was not our experience. No shower curtain and the one later provided was too small causing water all over the floor, bed sheets were not clean at check-in, No sound on the TV for 3 days, Some days we had no towels in the room and hotel staff said come down to lobby to get them instead of delivering them - right. Never got the extra pillows we asked for, Friends in the room next door has similar issues and they were missing their room safe. Breakfast options just doesn't match up with the other hotel comparable hotel chains but the breakfast staff worked very hard at ensuring our satisfaction with what he had to work with. Overall this is not the experience I've had at other BW's.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Dear Guest, I am sorry to learn about your uncomfortable experience at our property. Your satisfaction is important to us and we will ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again . Sincerely, Ravi Verma General Manager

"Great stay at an exceptional property"

4
06/01/2018

the innkeeper and staff seem to care about the inn and you. Harry keeps the breakfast room quite clean and well stocked, and the breakfast room actually has adequate room and privacy. You are treated as if your satisfaction matters. When I visit Philadelphia again I will try to stay there - I did not get to try their Indian Restaurant but it looks fascinating.

"My Fave Philly Hideaway"

3
04/01/2018

Best place to stay in Philly that's not in Philly - 309 is beautiful now and I've been staying since before 309 was beautiful - Close to Broad and 76 and not far from 95 or the Penn Turnpike - Just do me one favor - Get Rid of the Pancake Machine (the worst) Bring back Waffles

"Great location comfortable stay"

4
04/01/2018

Best Western Fort Washington is located 5 miles just outside northern Philly - The rooms are decently sized, clean, and comfortable - Flat screen TV, coffee maker, fridge , internet, ironing board , hair dryer and comfortable bed - The heating system , water pressure and water temperature were on the money - The hotel has two restaurants on the property with room service - I was pretty happy with the pricing and what we got for the money - I was a little disappointed that I couldn't find a working ice machine, but room service eventually hooked us up. I will be using this hotel in the future ..

"Not Terrible But Not Pleasant Either"

2
02/01/2018

Mold in bath tube, Facility older and heavily worn, Clientele rough and noisy. Included Breakfast average, powder eggs, very few Danish, no wffels Reception Area Stark. Front desk curt. Did nothing to respond to report of mold in bathroom.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thank you for writing the review regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Sincerely, Ravi Verma General Manager

"The suite was lovely, the staff very nice"

5
19/12/2017

Really enjoyed our suite. Very, very nice! The desk staff was incredibly professional and helpful. Especially enjoyed Harry in the breakfast room. Got that place running in tip-top shape. Service with a beautiful smile. :)

"O.K. for a couple of nights."

3
14/12/2017

It was very hard to find this hotel compared to the other 5 or so also situated around the same intersection. Signage is poor, but hotel is fine. Clean, not elaborate, but fills your needs. You can hear traffic through the windows and also some noise from rooms above, so walls are rather thin.

"Would have rather slept on the lawn"

1
12/12/2017

Everything was dirty, in shambles, and customer service was mediocre at best. Room attempt #1: non-smoking room smelled of intense smoke. Room attempt #2: not the room I booked (no kitchenette) and the front of the cupboards were falling off with nails exposed. Room attempt #3: dishes were stuck together, no soap to wash them, moldy fridge, and the toilet had a grey film on top of the water. I had seen enough. I checked out after 2 hours and a small amount of tears (I really considered trying to make this work). A polite email to BW Customer Service and two days later, I was refunded for all 4 nights I didn't stay. There's a great Holiday Inn Express down the street that costs less! Don't torture yourself by staying here.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Lindsey, I apologize for your inconvenience. At Best Western we strive every day to provide superior customer service. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. Sincerely, Ravi Verma General Manager

"Looking at Colleges and touring area"

4
05/12/2017

Selected due to proximity to college. Sort of in a business park out of the way of everything in its own nook, secluded. Was very quiet, beds very very firm. Clean but could have been cleaner, bathroom had privious guess hairs in tub. Curtain tops dusty...

"Really nice amenities and a very good breakfast."

5
20/11/2017

The title sums it up but the staff was more than polite. They know how to smile and share a couple of nice words when you walk by or need something. Courtesy and service is what sets anything apart. These are good people. The man who oversees the breakfast, Harry, was very polite as were the house keepers. I would stay here again.

"Overall ok"

4
16/11/2017

Rooms were clean and location was good for our needs . Safe parking for our car and well lite lot. We would stay here again if back in Philadelphia. I am a big fan of best western generally good value.

"Very efficient hotel with a great and friendly staff"

5
13/11/2017

I stayed 7 days. Excellent housekeeping throughout. One of the best breakfast rooms I have seen at Best Westerns with a very pleasant attendant. Plenty of parking and easy access to nearby major highways, and quite a few restaurants in the surrounding area too. The desk staff, especially Judy Braun, is always helpful and remembers me every time I return to the area. I am glad to stay there when I visit.

"Never again"

1
13/11/2017

Bad customer service and shower leaked don't stay here i never will again! I usually stay Best Western but not this location. Harry in breakfast was wonderful! The food was hot and delicious though!!!!

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thanks for writing the review about your stay at our property. We care about your comfortable stay and always fix the issue at the earliest. Please come again and stay with us and give us another opportunity to serve you better. Regards Ravi Verma General Manager

"HARRY ( breakfast bar) Awesome!!!"

5
12/11/2017

Check in Friday night check out Monday morning breakfast bar clean well-stocked fresh tasty Harry does a great job handling it solo with all types of people small crowds to large crowds. Hotel was charming and quaint. Denise and Tai

"Mini trip"

5
06/11/2017

Aside from the covers having a stain on it. My stay was over all relaxing as per ususal. Nice location to go to get away, not too close to anything and very quite. Highly recommend this location to anyone

"Nice hotel"

4
05/11/2017

We had a nice stay at the Best Western. Our room was nice and quiet. The breakfast bar is perfect. Harry runs it well. He keeps it well stocked. The tables were quickly cleared and cleaned. It was a friendly and comfortable experience to eat there. Our only problem was that a drier didn't work, and was not marked as such.

"Fair but not great"

3
04/11/2017

Hotel is slightly aged...amenities are pretty good but some what out of access to dining options. Location access off freeway is good but only if your using turnpike. Reasonable access to downtown but slow going. Room was comfortable but elevator is slow and hallways are somewhat dark.

"Nice, Clean, comfortable"

4
03/11/2017

The hotel was clean, and inviting. Some things are a little dated but overall a comfortable stay. The continental breakfast offered hot items, not just your basic pastry and coffee. Stayed here for the Harry Potter weekend at Chestnut Hill and used the Septa to get around.

"Poor"

2
31/10/2017

This place needs a major remodel. There has been no attention to even making the place look as though its clean. The bathrooms were the worst. Grout and dirt in the tiles, the tub floor looked was filthy. The towels were cheap, side of the highway thin and cheap. The staff is marginally friendly and professional. The snack area of water and sodas etc, ran out of merchandise. Poor hotel.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thanks for reviewing our property. We take every feed back very seriously and always work on fixing the issues. So please comeback and stay with us. Thanks Ravi Verma General Manager

"Lucy K: I recommend this hotel."

4
27/10/2017

I was here with my friends on holliday and we were verry satisfied. The room was clean, people in reception friendly. Harry the server at the breakfast bar was very nice and helpful. I would definitely recommend this hotel. LucyK

"Yes I would stay there agian"

4
24/10/2017

The room was clean, toilet seat was stained but clean, coffee pot in the room did not work. But over all for the price, it was clean and quiet. I would stay there again. If you are looking for a clean place to sleep this is it. The beds are hard but when you tired, it didn't matter. Take in mind we had a king size suit, all beds may not have been that hard.

"Free Breakfast was great!"

5
18/10/2017

I came here for my PA school interview and really needed a boost of energy in the morning. Harry the server at the breakfast bar was very nice and helpful. I would definitely recommend this hotal and would come back again.

"We stayed here for four days and drove 7 hours homeward and realized we had never emptied the safe!"

4
16/10/2017

We called the hotel and spoke to Chivim, who arranged to have the contents of the safe brought down to the front desk safe. When we picked everything up the next day it was all there! Yikes! Thank you so much for your honesty. You made a very stressful realization become a wonderful experience. Thanks again!

"Ft Washington stay"

5
13/10/2017

This hotel is convenient to turnpike and highways. Quiet at night. Appliances in good working order and clean. There is an Indian restaurant which is absolutely excellent attach.ed. I recommend it highly

"WARNING: DO NOT STAY HERE"

1
11/10/2017

If you're looking for a stress free, clean, friendly, comfortable stay, DO NOT STAY HERE. The only presence of a manager is his business card and name on display but nowhere to be seen or heard. The front desk will do everything in their power to take money from you but not provide the level of service you would expect from a Best Western hotel. They are only using the name at this establishment to draw people into staying here but it is not the type of experience you would expect. I wouldn't be surprised if it eventually gets shut down. I've stayed in many hotels before and this by far has been the absolute worst experience of my life and I will most definitely not be returning again. I'm leaving this review as a warning.. the price is good but that's the only thing that is and be prepared to be surprised if you even get your money's worth!

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello JMS717, Thank you your review. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ravi Verma General Manager

"Good Value"

4
10/10/2017

Facilities were decent. Room was clean and the bed was comfortable. Breakfast was good and the eating area was spotless due to Harry's diligence. Harry catered to everyone's needs. Staff was friendly and helpful and check-out was easy. The only negative I have is that the deodorizer they use in the rooms is very strong and I found it offensive. I would definitely recommend this hotel to travelers.

"Pleasant stay"

5
10/10/2017

we stayed here for a local dog show. We like that they allow dogs to stay and they are very accommodating, the room rates are reasonable and the location is easy to access off the turnpike and to other areas. Room is clean & comfortable.

"Terrible Hotel experience"

1
09/10/2017

Room smelled horrible, I was gagging. I had to be moved to another room and although it smelled better (not good however) the room was a mess. The shower curtains, lamps and drawers were all broken. The rooms are old and not taken care of. It is the worse hotel experience that I have ever had.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thanks for reviewing our property. We value your feedback. By telling us about your stay , you are helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Ravi Verma General Manager

"Good value, convenient location"

4
02/10/2017

Facilities were good, breakfast was better than expected. Sunday morning the hallways, elevator, lobby were dirty, but probably because of sloppy customers. I didn't notice same on Saturday afternoon, and from sounds in hallway at night and groups in morning, I think there were a lot of partiers. With respect to room, was clean & comfortable, but slight musty smell. The hallways were heavily treated with deodorizer, and someone on hall was smoking in his/her room. Other family members in room two floors down had no complaints.

"Great Night!"

4
23/09/2017

I booked a room for my daughter and a few friends to hang out for her birthday. Check-in was fast and easy. The room was clean and well stocked with towels and even an extra pillow and blanket. The bed was a little too firm for my liking but it was clean. The pool was open for the kids to swim. The have breakfast from 6:30am to 9:30am. Harry in the breakfast room catered to every guest including us. He made us turkey sausage since the breakfast buffet didn't have it. He was very nice and made us feel comfortable. There was plenty of parking and even though the hotel was well booked, it was quiet. Check-out was easy and all the staff seemed friendly.

"Just one night- it's OK!"

3
19/09/2017

Figured it wasn't as bad as the other reviewers have stated....it wasn't that great either. Stayed one night- Saturday to Sunday. Son was visiting a college in Radnor- this Best Western was close by. Booked the room on their website. Arrived but received a smoking room, thought I reserved a non-smoking room. Well its only one night -right. Bathroom floor hadn't been cleaned (hair and dirt), but the beds are comfortable. Subway in front of hotel was closed when we arrived, front desk gave us a menu for a local takeout place- food was so-so (wouldn't order from them again if I was in the area). Breakfast next morning- horrible- eggs where one large clump. I only had tea and decided to grab breakfast on the road. Over all- if only staying one night- it's not bad- just make other arrangements for breakfast.

"Over night stay"

3
16/09/2017

My family and I left Miami òn Wednesday 6th September at 10pm fleeing from hurricane Irma.we rented a car and started to drive hoping to reach New Jersey. After driving for over 24 hours we decided to check into Best Western hotel at 1.30am friday morning. When we arrived the hotel was under repairs, we paid and got room (345)the room was clean and we showered and jump into bed, the bed was super comfortable, breakfast was okay. I will recommend this hotel for short stay, the price was worth it.

"Mixed Review"

3
15/09/2017

A few unfortunate items: confusion on the type of room we booked through Hotels.com. We ended up in an accessible room that needed updating and the bathroom needed some attention. Water leaked beyond the drain for the accessible shower. Upon check in I was told that the rate to book directly with the hotel was approximately $20 / night cheaper and they offered a veteran's discount not available through Hotels.com. The breakfast was ok... the best part was Harry taking care of refilling / service for the breakfast. Atmosphere of the staff was stressed and full of tension. Unfortunately, we won't be recommending this location. Room for improvement.

"Wonderful Hotel"

5
14/09/2017

I was recently in Fort Washington for a very sad occasion and the care from the staff made my stay comfortable. I have stayed here in the past as well. The attached restaurant is wonderful! I posted pictures on my FB page about the beautiful landscaping/flowers at this location.

"Nice hotel "

4
03/09/2017

We stayed one night at the Best Western, we enjoyed our stay, nice room, good breakfast, quiet, plenty of parking, near Fort Washington State Park, the pool looked nice but we didn't use it, very clean, I highly recommend staying at this hotel

"Great service at breakfast"

5
03/09/2017

Harry, the attendant at the breakfast room provided excellent service ,replenishing food and assisting guests in serving their breakfast.He was very quick to bus the tables so new guests could find clean tables for their breakfast. Alwas a friendly happy smile. Rest of the hotel was clean and the desk staff helpful with directions.

"Low key decent option"

4
01/09/2017

We stayed just for one night, using the room only to sleep. Check in (in the evening) could have been faster. Parking was free, which was a plus. Bfast which was pretty basic was included in the price.

"good value at a good price"

4
29/08/2017

Although I would have liked English muffins and flavored yogurt as menu options, the breakfast of scrambled eggs and bacon (or sausages, depending on the day) was good. The main bedroom was roomy, although the bathroom was pretty tight quarters. I didn't like the sink and its cabinet so close to the toilet (not much room to maneuver, but then again I'm a 6'2" and 260 lb guy). I noticed crumbs on the floor (I'm assuming I put them there the first day) didn't seem to get vacuumed up the next two days my wife and I stayed there. Overall, the room felt clean. The shower head had a perfect spray (one of my pet peeves is less than adequate shower heads). The motel was a bit out of the way, but the price was cheaper than other motels in the area, so it was worth it.

"MIXED EMOTIONS"

4
28/08/2017

Took 20 minutes to check in late at night. Seemed to be problem applying gift cards, then not done correctly, but applied at check out. No mention of why the delay, and never asked. Room was spacious and comfortable with full kitchen. However saw burners on stove that needed cleaning. Also found used wash cloth over shower rack, and seemed bathroom not cleaned thoroughly. Location is excellent off highway in commercial park. I probably would stay there again, for the money.

"Excellent"

5
14/08/2017

Excellent service, great location. Overall great experience. Continental breakfast with excellent and attentive service. The room was clean and the king size bed was comfortable. Friendly and professional staff.

"breakfast"

4
14/08/2017

i enjoyed my stay, the hotel was nice and located in a quiet vicinity. the front desk staff were courteous and Harry was very helpful and nice, the breakfast was awesome. he went the extra mile to make us bacon even after 9 a.m Thanks Harry

"Strong Service"

4
08/08/2017

Harry (he prepares the breakfast) is incredibly nice. He was friendly and was just overall nice to talk to. He deserves a raise. The bedroom was nice because of my very comfortable king bed. The bathroom had rust spots all over it and the toiler was weirdly too close to the bathroom counter.

"Breakfast / Room "

5
04/08/2017

Harry is so nice (He prepares breakfast) and the breakfast was so good :). This is not my first time staying here and everytime I came he was so polite and breakfast was delicious. My room was nice and clean . I recommend this hotel .

"GREAT HOTLE"

5
01/08/2017

My husband and I really enjoyed our stay. The place is really nice and the front desk ladies was very friendly. I defiantly can't for get about Harry. He is awesome and is a very friendly person. Harry was always on the job and kept the kitchen looking very clean. We will definitely be back next year.

"Good enough service."

4
01/08/2017

Its a standard best western. Nothing too crazy but thats always Clean and comfortable. They left a toilet scrub brush in the bathroom sink, which i found to be very odd. However this did not impact our trip at all. The continental breakfast waa good and Harry was paeticukarky attentive and caring of his job and of guests.

"Harry is the man"

5
01/08/2017

I had a great night sleep here. I also meet a worker there named Harry who was very pleasant and saved me from getting coffee all over myself early in the morning. 5 stars for him! The rooms are a little outdated but most of the staff is very nice.

"Decent hotel"

3
23/07/2017

Stayed for 2 nights for business and brought my elderly parents to make it into a mini vaca. Was a pleasant stay, they liked the accomodations. Had requested the hotel to place us near the elevator due to mom's disability, and they did. Breakfast was served timely and plentiful. Harry was the attendant there, and did a fantastic job replenishing the food. He was very polite and attentive, and hard working. They have turkey sausage by request, just ask the attendant and they will make it for you. The rooms could use some updates, but overall everything was functional. The pool was large enough to share. There was a fitness room that had more equipment than I've seen at other hotels. Lobby has a business center if you need. It is conveniently located off the PA tpke and there is a good Indian restaurant in walking distance, and a Subway for sandwiches, in an actual repurposed subway car. Lunch buffet at the indian restaurant, Palace of Asia, is highly recommended.

"Harry is the best!"

4
17/07/2017

Harry the breakfast guy was awesome, attentive, pleasant, very clean and on his job! I liked this hotel but a couple of issues...Only 1 treadmill worked in the fitness room and we were given a handicap for room for some reason. No tub, handicap toilet seat and a wooden sliding door for the bathroom. We certainly didn't request it. Otherwise not a bad place to stay.

"Disappointed Diamond Member "

1
15/07/2017

Normally these hotel have good level of accommodation and service. I'm a diamond member and can see this one is no where near their standard. Very run down, rude staff at front desk who didn't even acknowledge me when i arrived. Just asked for typical items and handed me the keys. No details on what room, floor or even how to use wireless. Later when I asked for towels for the pool she just reponded it's closing soon. Well no kidding that is why I was coming for towels. The hallways smelled like major smoke even though all rooms were smoke free on our hall. Very disappointed. Wouldn't recommend this place to anyone until they get their act together like the typical Best Westerns.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Terra, Thanks for the review. I appreciate you for being a Diamond member of our loyalty program. Sorry to hear about that you were not recognized as Diamond member. All our staff member are trained for the recognition of our elite members. I will look into this and find out why this was happened. I assure you, this will not happen again. I hope you will consider staying with us again Sincerely, Ravi Verma General Manager

"Great 1st Stay in the Area"

5
14/07/2017

Hotel offered all that we needed for our group wedding stay. It was economical and yet offered a large, clean room with a great bed. It was a bit hard to find, but once there it was centrally located. Railroad car Subway by the property was fun. Under building parking was unique, but nice to access. Let us use the breakfast area for a group lucnh - accommodating:)

"Harry"

5
12/07/2017

I just want to take a minute to say how wonderful harry the breakfast guy is so helpful nice and just all around amazing! Also this hotel is wonderful right down to the night office guy! Room clean and nice! And everyone was so friendly

"Cleaness"

1
11/07/2017

The linen had not been changed. There was dirt,urine, hair on a bed that was ready for us to use. None smoking room smelled like cigarettes and the room had not been vacuum. The carpet in the hallway needed to be shampoo.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello D970OMlarryr , Thank you for reviewing our property about your recent stay. I would like to apologize for some housekeeping lapses during your stay. Your satisfaction is important to us and we will be look into the incident and find out the reasons and fix it. I hope that you will consider staying with us again Sincerely, Ravi Verma General Manager

"Harry "

5
09/07/2017

One of the breakfast managers named Harry was really great. he was very helpful, attentive, and polite to all of our needs. Hope you all see this and that he is a great employee and asset to your staff.

"Choose elsewhere "

1
08/07/2017

Our floor smelled. Room was designated non-smoking but smelled like smoke. Towels smelled like smoke. Dog poop in lobby--Front desk people sat staring at it saying "maintenance would take care of it." Had to ask for rooms to be made up. Haven't had this bad of an experience in a long time.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello dwepgh, Thank you for reviewing our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us again. Sincerely, Ravi Verma General Manager

"exceptional service"

5
29/06/2017

I had exceptional service during my stay. I recommend staying here. Harry at the breakfast bar was excellent. He was very helpful. The room was clean and the bed was soft. Shower pressure was strong! Will be staying there again soon.

"Very Nice Hotel With Great Breakfast"

4
28/06/2017

The family and I spent a weekend at this hotel. Its a great location near the interstate. It offers the standard quality of Best Western hotels. However, the breakfast bar exceeded our expectations. It included both hot and cold options along with fruit and the coffee was perfect. The breakfast manager named Harry was also very helpful and friendly. We recommend this hotels for weekend getaways to Philadelphia or Fort Washington.

"Was the base for our Wedding"

4
26/06/2017

Thanks to Judy and her staff who was so helpful the rooms were great , we had no problems , it was close to our venue in Philadelphia , I would definitely recommend this property to anyone , just call Judy .

"Happy, but......"

3
26/06/2017

The hotel is not bad, but other best western hotels are slightly better. The only on site good is Indian food, which is not exactly everyone's cup of tea. Other properties are cleaner. The front desk staff was great.

"Not impressed"

3
20/06/2017

Mold in shower bed was rock hard cleaning staff didn't clean our room had to ask for the service food was decent pool was nice front desk was friendly wouldn't recommend some of our other party members were quoted suites prices and given a double room

"Tried to Cancel..no help.. they took my $$"

1
20/06/2017

I couldn't make it to the hotel. I called reservations to cancel. They said to call the hotel, but for over an hour they didn't answer their phone. When they called back reservations they said there was nothing they could do. I was out of luck. And out of my money, since I had prepaid. I wound up staying at a Comfort inn and paying twice.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Tom, Thank you for reviewing our property. I would like to apologize for your inconvenience. We will be using the feedback you gave us to implement improvements. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience. Sincerely, Ravi Verma General Manager

"School Trip"

3
10/06/2017

I traveled as a chaperone on a class trip to Philadelphia with 66 people. Our rooms were clean, but the hotel was showing it's age overall. Some floors smell smokey and it appeared that some rooms were occupied as apartments. The front desk did not have our rooms positioned as we requested (chaperone rooms in between students). We were promised this and then the front desk staff said that we did not request that, *(we have the email confirmation). This will not apply to most people, but is does speak to a level of attention to detail. One person who did an outstanding job was Harry who set up the complimentary breakfast each morning. This man was polite, eager to please and was working hard to keep the place clean and well stocked. Harry also was sure to greet everyone with a "Good Morning" and a smile.

"Clean and safe hotel only 12 miles from Philadelphia Downtown"

5
02/06/2017

I was looking for a hotel with a reasonable price not far to Philadelphia Downtown, and I found Best Western in Fort Washington. From there, I could also go out and eat in the exclusive are of Germantown.

"Fair accommodations"

3
28/05/2017

Non-smoking rooms are on top floor and the hallways still smell of smoke. Room is clean and acceptable. Continental breakfast merely fair with insufficient room and food if hotel is hosting a large crowd. Overall suited our purpose for a quick stop over but it is not something to rave about.

"Great experience and our dogs loved it there too!"

5
24/05/2017

I had a business trip at a location just north of Philadelphia and instead of flying in from Indiana on my own I decided to bring my husband and two dogs and make a mini-vacation out of the trip. Pet friendly hotels are not that easy to find, especially for two dogs, one of which is an 80 pound Weimaraner. The hotel staff here have been fantastic, the hotel is very clean, the room is comfortable for all four of us, there is a hot breakfast every morning and choices at the hotel for dinner. When I come back this way for work again I'll be back!

"Only Stayed Here Because We Had a Dog"

3
23/05/2017

At best, this is a three-star hotel. My wife and I are giving it three stars only because of the great employee in the breakfast room. From Friday morning through Sunday morning, this employee busted his butt to keep everything stocked, and the room clean. My wife, 24 year old son and I never saw this man stop to catch his breath. He was head and shoulders above any other employee at this hotel. The employee was so good that my son told the front desk to make sure management knew. Unfortunately, the man who checked us in late Thursday night is not the type of person you want to meeting when arriving at a hotel. This front desk clerk was so unhappy to see us despite having nothing else to do at the moment. The vibe he gave off was so bad that we hesitated to check in. Because it was past 6:00pm and our credit card was going to be charged, we proceeded with the uncomfortable check-in. We asked for a non-smoking room, but apparently the rest of the hotel is fine for cigarette smokers. When we got off of the elevator on the top floor, the hallways reeked of cigarette smoke. The smell was so intense that it was obvious that numerous people have smoked in the hallways for an extended period of time. As we exited the elevator, my wife exclaimed, “What is that smell??” It was that bad. Previous reviewers are correct about the firmness of the beds. I like a firm bed, but the beds were so stiff that I woke up in the morning with my body aching. The beds are rock hard!! In my years of travel throughout the world, I have never experienced such a hard bed. Warning: You will ‘not' be happy sleeping on this hotel's beds. The free breakfast was fine. The scrambled eggs are the typical plastic eggs you get at a cheap diner. The bacon was so thin that I could almost see through it. One has to ball up the bacon to get any taste from it. Everything is pre-packaged thus do not expect a high quality meal. The coffee is from one of the huge mass market coffee companies. This coffee lover had to go elsewhere to get his caffeine fix. If you expect the coffee in your room to be decent, it is far from it. The coffee was bitter with little taste. Your room will be dated. I have no idea of when this place was last renovated. The reviewers who have commented on the age of the décor are spot on. This “place is old and drab.” And, you can add that it is a very dark environment. We will give kudos to the housekeeping staff for a very clean room. They are also very responsive when we asked for an additional coffee in our room to start the day. (We were desperate for caffeine first thing in the morning.) The three of us and our Miniature Australian Shepherd will be making more trips to Montgomery County because of our family living there, but the Best Western Fort Washington Inn will ‘not' be where we will stay. It may be the cheapest in the area for people with dogs, but we will pay more for a better place to stay. The difference in price will be well worth not staying here again.

"If you're looking for a Cheap Motel, it's perfect"

2
20/05/2017

Sorry not a great pick. A/C not functioning and when replaced I could see why. The unit had to be as old as the hotel. Carpet worn. Ceiling leaks and stains in several places. Overall dingy and dark and just felt dirty. TV quality terrible. Beds were oh so hard and I'm guessing also as old as the hotel. The staff was nice though!

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Verginia 508, Thanks for writing the review for our property. I am sorry for not exceeding your expectations. we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ravi Verma General Manager

"Any port in a storm"

3
11/05/2017

Property is handy if approaching Philly from the North. Clean basic accommodation. Attached Indian restaurant was convenient. Food filled the bill. Not much to say but that it was an average stay in an average spot.

"No Frills"

2
11/05/2017

My husband and I frequent Best Westerns for date nights and short weekender trips, this Best Western in Fort Washington was by far the WORST experience Ive had in a VERY long time. Our non smoking room was anything but... The free breakfast offered was all frozen and re heated foods the drinks were all from concentrate and sugar filled. The staff whom checked us in was rude asking my husband to "be a gentleman" cause he touched me, which Im unsure how he saw that from behind the desk.. Upon checking out we were never acknowledged due to the clerk being on her cell phone. Never again

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thank you for reviewing our property regarding your recent stay . I am sorry to learn that you had a uncomfortable stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Sincerely, Ravi Verma General Manager

"Unsatisfied"

1
11/05/2017

First things first they put me in a two queen size bed room, that was not what I booked. Second when I got to the room there were rust colored stains on the sheets and the toilet would overflow, so I asked for the room I had booked with one king sized bed, it took them a moment to find me a room no big deal and they transferred me to that room. The next morning I go to eat breakfast and misplace my room key somewhere in the dinning area, I looked and looked it must have gotten thrown away. I walk up to the front desk and ask for a new key and they ask me for I.D. as if I didn't just walk past you and say good morning off the elevator going to breakfast. I go look again still can't find it go back to the front desk and the person that was there, is now no where to be found. I wait 20 mins the lovely man working the breakfast bar is now checking people out at the front (which is not his job, but he is very friendly and doing a good job helping) because the front desk personnel is still not back. He then calls the maintenance man to come open my door, I finally get into my room, I have another key in my room and try to use that key, it no longer works. I have a four night stay here and this is less than 24 hours in, I don't know what else to do but write a review.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello Guest, Thanks for writing a review while staying at our property. Sorry to hear that you had trouble getting the another room key, as per our hotel policy and for the sake of guest safety ,we always ask for ID before handing over any separate keys. Hope you understand our effort to keep our guest safe. Please enjoy your rest of your stay with us. Thanks Ravi Verma General Manager

"Great Hotel"

5
08/05/2017

Everything from the room, bed, shower, breakfast, location, parking was all great! Highly recommend to anyone looking to book a room. Close access to Philadelphia and yet slightly remote for a peaceful rest. I'd stay there again in a heartbeat.

"Don't plan on breakfast at Hotel"

3
07/05/2017

Rooms are clean and large enough. Comfortable beds. Hallways smell of tobacco smoke on non-smoking floor. Hotel was fully booked and couldn't get near the in-house breakfast at 9 am on a sunday morning.

"not up to the usual standards for Best Western"

2
03/05/2017

I have to rate this Best Western as "sub-par". First entering the room, I found two light fixtures with burned out light bulbs and a non functioning wall switch. Wallpaper in the room was peeling. The bathroom was small and cramped and not very practical in placement of fixtures. "Free" breakfast items were what you'd expect, but at this particular motel I found them to be of a very poor quality. My advice... skip the breakfast and just have coffee. Next time I'll stay at the Best Western in King of Prussia.

"AVOID AVOID AVOID"

1
27/04/2017

The level of customer service I received during my stay here was the worst I've ever experienced in any customer service driven environment. From beginning to end it gave me multiple headaches and my stress levels went through the roof during my stay because of all of the aggravation this staff has put me through.. filthy rooms and unfriendly staff I really wish I could say something good about my stay here but I can't. The front desk staff needs to be retrained, the housekeeping staff needs to be retrained because of the filthy room we had and the manager needs hold his staff to a higher level of expectations. This location gives a bad name to the Best Western brand.

RaviFt_Washington, General Manager at Best Western Fort Washington Inn, responded to this review
Hello JMS717, Thanks for reviewing our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Thanks Ravi Verma General Manager

"Great Weekend"

5
25/04/2017

I was there from the 21st to 24th of April 2017. The hotel was very quiet and clean. We highly recommend this hotel. Special mention to Harry, the guy who takes care of the breakfasts. He's very efficient and hard working. The stations are always full, the whole section is always super clean, he makes sure everything is always perfect. Above all, he's very friendly and smiling! De plus, Harry parle français. Je lui souhaite de passer une belle journée! Céline

"Mostly good. "

4
17/04/2017

Clearly an old property that has been renovated. New carpet and paint in hallways. New furniture and fixtures in rooms. Room was clean. One of the few places in the area that allows pets. They charge 15$ per night for a small pet, far less than a 75$ a night fee at another place. The bed was comfortable. Bathroom was a little small as to be expected with older properties. Plenty of parking, some actually covered on ground level underneath the hotel. Property is about 1/2 mile off a main road but easy to get to. Close to many restaurants but none in walking distance except an asian/indian place attached to the hotel and a Subway on the same lot. My only complsint was a very odd smell in the hallway. I do not know if it is related to the restaurant or not but it was not an appetizing odor. Fortunately it was not present in the room.

"A night away"

4
17/04/2017

Staff was very present. Amenities were as described. Front desk clerk attentive. Only wish breakfast ran later as I'm a late riser but everything else was just fine. The location is perfect for a quiet getaway for self healing. It's also good for long distance driving as it's right off turnpike conveniently. In house restaurant good very tasty Indian dishes.

"Amazing breakfast"

5
08/04/2017

The breakfast provided by the hotel is amazing. There are so many choices and Harry made sure that everything was always stocked, clean, and everyone was happy. If given the chance I would definitely come stay here again.

"Ridgeline promotions"

5
08/04/2017

The stay was super comfortable and clean and the breakfast was awesome! The attendant helping with breakfast (Harry) was super helpful and was pivotal in us having a great breakfast! Definitely suggest anyone who needs to stay in the area to stay here!

"Ridgeline Promotions"

5
08/04/2017

Harry, the nice gentleman in the dining room was amazing. He was a great help to my team and I. You can tell he genuinely enjoys his job. It was very refreshing. Best part of my stay. The food was also surprisingly good, for being free.

"Friendly Staff"

5
07/04/2017

All of the staff here were very friendly. They are very accommodating and good at what they do. I enjoyed the breakfast that Harry prepared as well. He gave the room a friendly atmosphere. The room was nice and neat. It smelled nice, nothing was missing, and everything functioned properly.

"March 31, 2017"

5
05/04/2017

I had a late check in. The staff was extremely friendly, helpful and personable. The room was clean and smelled clean. However, the corridor had a very strong smell of chlorine from the pool down the corridor. Thankfully, the rooms did not smell like chlorine. I was also happy that the room we stayed in did not previously have any pets stay in that room. My wife has terrible allergies.

"One of the best Indian restaurants in Philadelphia area"

5
28/11/2016

We stay here a few times a year during holidays, and the service has always been attentive and very helpful, as we're visually impaired and occasionally need assistance. The wifi used to be unsteady on weekends, but has improved. The best thing is the Indian restaurant, Palace Of Asia, which has some of the tastiest Tandoori items in the area, and the staff is always friendly. Service can be slower when they have parties there, but most days it is fine. The beds are quite comfortable, and anytime we've had problems with items like the coffee makers, they've been resolved quickly.

"Pretty nice"

4
15/11/2016

Two night stay was nice. Great service, friendly staff and very clean room. It was a comfortable stay. We really enjoyed the free newspaper and FULL breakfast each morning. Restaurant onsite is a very nice touch.

"Best Western Fort Washington Inn"

4
28/10/2016

We were very satisfied. The motel was clean. The staff were friendly and helpful. The rates were reasonable and included a full breakfast. There were staff available to refill the breakfast foods as needed.

"Great value for the money"

5
03/10/2016

I booked this property with hesitation because of a previous experience at Best Western in Annapolis. I was pleasantly surprised at how clean it was. I would recommend it to others and definitely stay here again.

"Tampon left in Corner of Room, Dingy Towels"

1
26/09/2016

I expected more from the Best Western Brand. I noticed a tampon in corner of the room by the trash can. There was another guests pants left behind. The sheets seemed not to have been cleaned from the night before, seems like someone was walking around in shoes in the bed. The towels were dingy and seemed as if they needed to be replaced. Seems these towels were being used to wipe the floors. I am over Extremely Unsatisfied with my stay at this hotel .

"Good for business travellers"

4
08/09/2016

I was on a business trip in the area and chose this hotel based on its proximity to my destination. Nice rooms, nice staff, got in pretty late around midnight, but was on my way to the room very shortly without wait. didn't get to the breakfast so I cant comment on that.

"Wedding Weekend"

1
08/09/2016

We had a friend getting married in Fort Washington and reserved a block at this hotel for their guests. I called a good six weeks before the wedding to reserve a room for two nights; Judy is the one who made my reservation. First of all, she never put me on hold - she just put the phone on the counter and I could hear her singing and talking to herself while she typed. Secondly, she had a very difficult time understanding when we were arriving and how many nights. She finally figured out we were arriving Thursday night and checking out Saturday morning - two nights total. The wedding was Friday evening. I got a confirmation number, but no email or anything. When we arrived very late on Thursday night, the man who checked us in said there was an error and we were only booked for one night. He said the entire hotel was completely full and he didn't have any availability for Friday night, despite the parking lot being entirely empty. He said to come down in the morning and see if there was availability for Friday night. We went to our room and slept on the terrible, rock-hard bed. I woke up and showered, but there was no hot water. At this point, we decided to just forget it and booked a room at another hotel nearby for Friday night. When we came down to check out, Judy was there. She rolled her eyes when I said "there was an error in our reservation" and that we'd be checking out now. She handed me a receipt and said, "here" - no apology, no discount, no nothing. We spent $90 for less than 12 hours in a terrible, terrible hotel. As we were leaving, Judy tried to get us to tell her where we were going now - "which hotel is it? you can tell me". Our friends who stayed in the wedding block said the beds were the most awful hotel beds they'd ever slept on and that the water in the shower came out brown. Yikes.

"Suited our needs perfectly"

4
08/09/2016

We were in town for one night and needed a bed for the night without any thing fancy but a clean place to rest our head. Location was good for our purposes as well. I would return if we had the need. Price, location, cleanliness all fit the bill.

"Dirty"

1
07/09/2016

This hotel is very dirty. It's located off a highway. I had dog hair all over my sheets. Thankfully, I was had my own sheets. A lot of people who use it, bring their dogs with them. So do not wonder if in the middle of the night you are going to hear some barking. Very slow elevator too. Might as well take the stairs.

"GREAT STAY, PERIOD!"

5
04/09/2016

This motel was a great place to stay while I was on a business/pleasure trip. The staff was very knowledgeable and went out of their collective ways to make me feel like I was important. I cannot stress any stronger that I found the Best Western at Fort Washington a very (once again) enjoyable stay. I highly recommend it for anyone traveling through Pennsylvania or in that area of the state.

"Nice new hotel"

4
24/08/2016

Nice new hotel with parking in the shade. That was helpful in the heat wave. One morning there was no hot water but it was resolved by the next day. Nice room with extra chairs for extra guests. Convenient to the highways, city, and national parks like Valley Forge.

RaviFt_Washington, General Manager at BEST WESTERN Fort Washington Inn, responded to this review
Hello, Thanks for reviewing our property, I am glad that you had a comfortable stay and you liked our amenities. Please come back again and stay with us whenever you are in Ft. Washington area. Regards Ravi Verma,CHA GM

"Well maintained, Large rooms and VERY good breakfast"

5
22/08/2016

I needed to be in the area for two weekend nights and have stayed at a nearby Days Inn in the past. I used Priceline this time and got this BW this time. I had driven by it in the past (I remembered the old railway car that is attached and used to be a restaurant - it's now a SUBWAY sandwich shop!) - but had never been inside. I arrived at midnight and was greated and given a room with a HUGE King Size bed. on 2md floor. (Room 201). it was large and quiet and I liked the fact that the air conditioning was controlled on the wall. There as a refrigeration and safe and a TV in the room. And rthe bedside lights were strong enough to read by (getting rarer lately). Breakfast was a real (nice surprise). Alol the other BW's I've stayed at had waffle makers. Here there's a neat pancake maker that pumps them out (it says "about i minute" for each but it's closer to 3 minutes. Have patience. They also have a machine that dispenses yogurt and there are dried fruits and nuts to mix in. (we;ll, there are SUPPOSED to be four things - but 3 of the containers were still empty after we arrived for breakfast) And the 2nd morning the machine sputtered more than "served" the yogurt This was one of two things that were out of supply. Note the breakfast room is small (not a big issue for me) but on Saturday and Sunday the room was only open for an hour (8:30-9:00 AM(). Shortest hours I've seen at any hotel. Depending on the rate - I would certainly stay again next year (I come to area every August for a festival). The quality is there. Only defect was the maintenance of the breakfast items.

"No Hot Water and Discriminatory Manager"

1
22/08/2016

Horrible! We were in town for a church conference. 8 rooms were paying to stay in this hotel. On Thursday morning of our stay there was ZERO hot water. Citing a gas leak, the management simply shut the hot water off with no forewarning. Upon inquiring with the manager Ravi about compensation he REFUSED to issue the group of priests a one nights compensation for the inconvenience. He did issue other guests one nights refunds. Sales Manager was passive aggressive. Guest Relations in BW corp said there was nothing they could do about the water situation or that they allow a manager to show blatant discrimination.

"quality"

5
19/08/2016

The over all experience was very nice , the room was clean and the bed was comfortable. The breakfast was a little challenging it was a crowded morning and the room was a bit over crowded. The breakfast was basic morning breakfast fair but it was enough to satisfy that early hunger until you could find a restaurant. The pool was clean and nice the towels were hard to come by at the pool but it was a hot day.

"Not bad, but not great"

3
19/08/2016

I stayed here for business for about 2 weeks. I'm not a picky person, so the room was acceptable, but there were definitely some things I noticed that I didn't love. Upon first entering the room, I noticed a faint but definite smell of stale cigarette smoke which lingered the entire stay. I'm a non smoker, so I can only imagine that the odor has embedded itself into the carpet and drapes. I found a dirty washcloth in the sink, and leftover trash in the trashcan. There were some other small things as well, but no deal breakers. Overall, if you're looking for a place with a bed and television, this works just fine, although it needs some serious TLC. If you want a nice hotel, look elsewhere.

"Very Good Stay"

4
15/08/2016

The rates were very reasonable. The breakfast was very good with a good variety of choices. Fruit was fresh. Great location being close to the PA Turnpike and Rte. 309. Very good business center with 3 personal computers and access to the internet.

"My Trip"

3
09/08/2016

Friendly staff. Nice room, for the exception of the toilet. Too low to the ground and wedged between the vanity and wall. You have to play with the shower faucet to get desired temp. Breakfast was the normal eggs and sausage. Coffee machine is nice. Bed was comfortable Subway Subs on site. There is an Indian Cuisine Restaurant on site, but I did not eat there.

RaviFt_Washington, General Manager at BEST WESTERN Fort Washington Inn, responded to this review
Hello Chuck, Thanks for reviewing our property, I am glad that you had a comfortable stay and you liked our breakfast. We are working on the issue you mentioned, and will be fixed. Please stay again at our property whenever you are visiting Ft.Washington. Regards Ravi Verma General Manager

"afternoon"

5
04/08/2016

the complete time i was there was perfect.room was awesome clean comfortable .everyone at hotel was very nice pleasant i loved it an i will be back soon as i can.i use to stay at hampton inn .met lot of people there became friends with alot of people use to go help them out when were busy an stay there alot but had very bad experience there i was robbed there an was by an employee bc they r only people with access to romms.so i will no longer b going there.an the lady i visit works for best western now at different location an u have pool there an was so clean an comfortable .loved it.a getaway from everyone an peace an quiet.it was great will use pool an gym next time

"Dirty room and poor service"

1
02/08/2016

Let me start by saying that the manager of the hotel refunded my bill so i ended up paying nothing for my stay. My bathroom was filthy. Tub shower walls and vanity/sink were dirty. The most disgusting thing was the long black hairs all over the shower walls. To add insult to injury no one was at the front desk at 7:07AM and I left at 7:25 after speaking to a friendly and helpful young woman working in the breakfast area. She was unable to check me out but promised to let management know. This hotel prominently displayed a AAA Diamond Award from 2015 and a Booking.com 8.0 also from 2015. It deserved neither based on my stay.

"Great Place"

5
29/07/2016

We stay at this Hotel every time we work in the area. The location makes it easy to get around and it is still peaceful. It has an Indian restaurant attached I hear is good if you like that type of food. There is a subway on site as well haven't tried that either. Breakfast is good usually has eggs and a breakfast meat as well.

"Comfortable to stay"

4
14/07/2016

prefer to stay next time with the family friends and surroundings, amenities were good with gym, swimming pool and friendly nature of the staff and interaction with was polite and service was good. overall good exp

"Road trip stop/"

4
10/07/2016

Stopped here while on a road trip to Atlantic City with my fiance. Arrived at 12:30 a.m.....the night check-in clerk was courteous. Room was clean and the bed was comfy. Since it was only a one night stop enroute to our destination this is basically what we were looking for. The breakfast had the essentials and were good....hot sausages, scrambled eggs, a yogurt machine, danish/pasteries, cereal, and pancake and waffle maker. Orange juice, apple juice, and coffee too. The breakfast attendant worked reasonably hard at keeping everything stocked. The sausage and eggs tasted good, OJ was good quality "from concentrate" juice. Nothing spectacular, but it accomplished its purpose and did it well. There was one problem with our room -- one of the flourescent bulbs flickered all night. I think it was supposed to be a nightlight that was burnt out and flickered rather annoyingly. Since it was so late when we got there we didn't bother reporting it to the front desk as we just wanted to get some sleep, but when we checked out the next morning the clerk asked if everything was ok -- I told him about the problem with the bulb and he asked for the details and said he'd have somebody check it out. He also took a small amount off our bill for the inconvenience, which basically made things right in our mind. Also, the hotel had a reasonable convenient location with easy access from the highway. I'd have no reservations staying at this hotel again.

"Wonderful Staff"

4
09/07/2016

Stayed here with my mother and toddler for two nights in early July. We chose the hotel for the convenient location just of the highway, and near friends we were visiting, reasonable price, free breakfast, and pool. The hotel itself was what you would expect from a Best Western - nothing fancy, but just what we needed. Room was a good size, everything was clean, breakfast was good. What set this hotel apart was the staff. The women at the front desk were amazing. They were kind, thoughtful, and incredibly friendly to all three of us (especially my daughter) through our entire visit. From free cookies and lots of smiles, to hugs for my little one when we left, they really went above and beyond.

"Disappointed!"

3
06/07/2016

The reason we reserved it was last minute trip to sesame place on the recent July 4th weekend! Everything was sold out & I've always put my trust in best western! I have stayed in much nicer BW so it made me sad to have gotten the Jacuzzi room our second night stay for my husband & I. The reason was that I originally booked two standard rooms so I asked about the jacuzzi room fascinated with the idea thinking it would be the same experience. I would have just kept the standard room after we saw the set up & how some things didn't work in the room. We've stayed at others with the jetted tub & this one was horrible. There were loose knobs, it didn't even throw pressure out from some of the holes & it would turn off randomly. Then the bathtub in the bathroom was useless because once we turned it on there was barely water coming out of it. I was also very disgusted by the pool. My kids got in on Saturday afternoon then my husband went down and there were particles & things he saw from the day prior in the water. I can honestly say that the breakfast was only good the first morning we woke up & the lovely lady serving it was fantastic! Then the next morning it was a male and he wasn't even that nice! He would come & kind of slam everything that had to be refilled. It was just a mess of the weekend.

"Did not meet expectations"

3
27/06/2016

Upon arrival, the room was clean and stocked. However, there were no housekeeping services the second day of my stay - no fresh linens, cups, coffee, etc. On the first day of my stay, the internet was down, and on the second day, most of the TV channels were unavailable.

RaviFt_Washington, General Manager at BEST WESTERN Fort Washington Inn, responded to this review
Hello Kris, Thank you for taking time to write your feedback about your stay. Sorry to hear about your inconveniences during you visit at our property. Nevertheless, your candid feedback is highly appreciated. Your satisfaction is important us and we will be using your feedback to implement improvement for better experience in future. I hope you will consider staying with us again. Regard, Ravi Verma General Manager

"Never Again"

2
25/06/2016

We reported that our room was not clean upon arrival (toothpick in plain sight on the floor, dirty rag on the night stand). We went out and the room was still dirty when we came back hours later. Any staff member could have vacuumed and removed the rag. Not doing so said to us that we did not matter. Our party had 2 rooms. We will not be staying here again.

"Needs Improvement"

2
25/06/2016

This hotel could be better maintained and more clean. Our toilet in the room was broken and when flushed, took forever to refill. The shower went cold after 5 mins of use. We requested a room with two queen beds in advance and were assigned a room with a king bed that they refused to change and accommodate us. Upon arrival there were towels on the floor on the second floor and feces outside the elevator. The lobby and hallways smelled of very strong frangrance/perfumes (thus hiding other odors ?)

"Stay"

5
17/06/2016

Very excellent stay. Good breakfast. Samita checked us in , very helpful & pleasant. Samita made our visit very enjoyable. Good bed. Location made easy travel to Hershey, Phill, Amish country. Good playhouse at Ambler. Easy to go & come from airport.

"Check your bed"

3
08/06/2016

Pet friendly hotel with onsite laundry, I would check bed sheets for pet hair, as I had an issue. Bottom sheet had animal hair on it. If you have pet hair allergies as I do, it could be a serious issue. Management resolved the issue and I enjoyed the remainder of my stay.

"Musty and noisy."

2
01/06/2016

I know the hotel (and all in the area) were booked but there is absolutely no way to keep the hallway noise out of the room. I requested a quiet room and was given the room right next to the elevator and ice machine so basically the noisiest location possible. The bed and main area seemed clean but the bathroom was not at all clean. The room was handicapped accessible with a roll in shower but it was not properly constructed and water ran out of the shower, across the bathroom and out of the bathroom to soak the room carpet.

"attentive service and excellent Indian food"

5
31/05/2016

Every time I've stayed here, the staff has always been very helpful. I'm visually impaired and my wife is blind, so occasionally we need a little help with breakfast or the restaurant buffet, and the waiters are really attentive. My only disappointments are that sometimes the Wifi Internet is very slow, and the Indian buffet doesn't always stay open on holidays when they say they'll be open. The food there is really good!

"Pet Friendly"

5
24/05/2016

Hotel is pet friendly but they keep the pet rooms on the top floor so people who have allergies should be OK staying here as long as they don't have a room on top floor. The pet surcharge is reasonable.

"Very good value"

4
23/05/2016

Very gracious staff. Very nice rooms. Noise was not a problem at all. Safe area. The king suite was ideal for a friend and myself. It was almost like having two separate rooms and the fold-out sofa was very comfortable.

"Not fancy, but it works"

3
22/05/2016

While the bed was, for me, rock hard and I didn't get a restful sleep, the staff was outstanding when dealing with problems. We were first assigned a room that had a terrible smell in it, and they kindly changed things up for us. Breakfast provided was ok, lots of instant things, and fruit, fruit juice, coffee, tea, scrambled eggs (from a bag), sausage, pancakes, yogurt (from a machine which was surprisingly good). The layout of the breakfast area was somewhat confusing. Good to go to if you simply want an inexpensive stay without a lot of fluff.

"one night stay"

5
18/05/2016

just had to see an old friend and attend a family affair, had a best western $25 reward and chose Fort Washington as it was best located to visit both needs. Very nice place, didn't get to enjoy the services offered but hey the room was great.

"Not the best Best Western"

3
17/05/2016

We have stayed at a lot of Best Westerns, and while this one was Ok, it wasn't great. Old and not very clean. The door on the cupboard that enclosed the fridge was off the hinges, tile coming off the walls in the bathroom. It was also small, and the bathroom even smaller. While it was OK, just not the best. The people that worked there were all very nice and helpful however.

"Fair Clean Hotel, RUDE Snotty Staff"

3
16/05/2016

Let me start off by saying that the hotel room itself was large and clean without any bugs. The comforter did have large yellow stains all along the top which I am hoping was coffee, but I removed from the bed just incase- which only left me with a sheet to sleep with. The halls were musty smelling, but the room both smelled and looked clean. The staff, however is quite incompetent. I made 4 separate phone calls to confirm my room rate because my online account and email confirmation had a different price than was discussed when booking over the phone. 3 different people on the phone confirmed a lower price than my written confirmations. All of the agents I spoke with were clearly not trained in how to talk to customers (please, thank you, and common manners were non-existed with these reps) but they were OK. The day of arrival I called again because of all the confusion and spoke with an awful, rude, agent- this girl should be fired!! She not only was rude and had no time for my questions, but she hung up on me. When I called back she was even worse and implied I was stupid and could not do math. I wish I could have understood her name because she needs to be reported and also some serious training. Overall, if I had to stay here again, I would but I strongly suggest management have long training sessions on how customers should be treated. I have worked in two very nice hotels with very prestigious names and had I ever spoken to a customer that way I would have been retrained and then fired or made to work a job where I had NO customer interaction ever if I was unable to act appropriately to other human beings, not to mention paying customers.

"Best Western is one of the best hotel chains"

4
13/05/2016

Best Western was very accommodating for me and my mom as we received handicap room. They made it easy for us since we had plumbing problem at home and need to leave home for a few days. Thanks for keeping a place for us to stay for our problem at home and thanks for be a great place to stay for disabled people. Nice staff. Just the beds were uncomfortable for people with back and arthritis issues. Don't like firm beds. Hope to see Sleep Number Beds. Loved the Subway next to the hotel.

"Less Western"

2
08/05/2016

I was disappointed by my recent stay at the Fort Washington Inn. The hotel staff did not seek to locate my room in a quiet area so I was disturbed by the elevator and nearby young Prom kids. The hotel was not crowded so I blame the staff for their lack of consideration for travelers who need a restful stop during a long car ride. The breakfast array and coffee left a lot to be desired in terms of food quality and temperature. I have been pleased by other Best Western hotels; but this location left a "Less Western" impression and I will not return.

"Not luxurious, but great!"

5
06/05/2016

This hotel was a pleasant surprise. It had everything you might need on a social or business trip. Microwave, coffee machine,safe, desk, enough storage space, good AC, and free breakfast that was not just a " continental breakfast" . The staff goes out of their way to assist you.

"Weekend getaway. Room was nice."

4
03/05/2016

Check in was fast and easy. Location was good. Room was nice; included safe, microwave, frig, iron and ironing board. Hotel has continental breakfast, but we didn't get a chance to eat there. I would stay again.

"Will not be first on my list"

2
02/05/2016

The hotel needs a lot of work. The hallways were loud and contained the smell of smoke. The television in the room did not work properly. The closet in our room was hanging off its hinges. Other than proximity to the event we were in town for, the hotel did not meet expectations.

"Best Western Fort Washington"

3
02/05/2016

The hotel is somewhat decent, although there was a smoky smell in our room and the breakfast food was lukewarm. But the great thing is that they have a terrific Indian restaurant on premises. It is kind of worth it to stay here just for that!

"One night stay"

3
01/05/2016

Check in was fast and easy. Room was clean. Water in shower was hard to manage and shower head leaked. We did not try the continental breakfast. We only stayed one night. Would probably stay there again if in that area.

"Convenient"

4
30/04/2016

Had trouble with the room safe, so we were moved. Second room's closet door was off the track otherwise it was a clean and comfortable stay. Staff was accommodating and polite. Plenty of parking and decent breakfast.

"Nice place to stay for Penn Relays"

5
29/04/2016

I found this hotel to be great. Good service and friendly staff. The internet was a little slow and kept getting kicked off but we didn't go there for the internet. Rooms clean and comfortable. Will definatly stay there again when we go back to the Penn Relays. Only 40 min from University of Pennsylvania

"Convenient & Clean"

4
25/04/2016

We drove up from Northern Viginia to visit family. The location of this Best Western gave us easy access to the interstate and our family. Route 309 offers various dining options within 5 to 15 minute drive. Based on other Trip Advisor reviews, we specified we wanted a "non-pet, non-smoking room" away from the elevator and ice machine and checked the room as suggested. We found everything satisfactory: the bathroom clean and the beds and pillows comfortable. This is an older hotel, privately owned. It has quite a bit of covered parking and the grounds are nicely maintained. The complimentary breakfast? However, was below average. The boiled eggs were old, bacon looked re-heated. I grabbed an apple and peanut butter. There were cereals, muffins, bagels, yogurt, coffee and juice. I give it 3.5 stars for friendly staff, price, convenience and cleanliness of the rooms.

"Good, clean rooms and professional staff"

4
22/04/2016

Need good, clean accommodations? The Best Western in Ft. Washington is a good value. It is close to all your needs when traveling. It is very close to the Chestnut Hill section of Philadelphia, which is a beautiful area. The staff are extremely helpful and professional.

"My Stay"

4
10/04/2016

It was a pleasant stay at this best western. The staff was very helpful it getting checked in and out. Great smiles. The area around the hotel to do things was close. I would recommend this hotel to all business travelers.

"Basic and convenient"

3
27/03/2016

We stayed for one night only since it was conveniently located and close to Bryn Athyn and Philadelphia Zoo. We checked in, got our keycards and went to out room. One of the keycards was not programmed so my partner went to the front desk and informed the staff of this. My partner said that staff did not apologize and just gave him another one. Besides that, the room was clean, king bed, tv was working. Room had a refrigerator, microwave and safe. In the bathroom, there was shampoo and conditioner, soap no body lotion. Breakfast: service from 6:30-9:30a.m. it had coffee, tea, cereal, sausage, eggs and hard boiled eggs, yogurt, toast, pancakes. Coffee and tea 24 hours. There is a subway and Palace of Asia Indian Food located right in the hotel. It was a good price, perfect for our needs.

"Excellent Quality"

5
23/03/2016

Excellent quality for the money, room was clean and decor was up to date and attractive. Morning breakfast was ample and I like that breakfast went to 9:30 am, which is good for late risers. I definitely recommend Best Western Fort Washington Inn!

"Great place to stay explore and explore Philly"

4
21/03/2016

I took my wife to Philadelphia my Hometown to explore and give her the full experience of the city. This was located a reasonable ride away. We had great service and a great clean room. For what we paid we got above and beyond. would definitely stay again!

"Great Hotel!"

4
14/03/2016

Quiet, clean and convenient to Philly. While I chose this hotel for its closeness to my friend's house, it was a pretty quick drive to downtown. The hotel staff is very friendly and responsive. Also, the hot gets hot and the towels are decent.

"Inexpensive lodging convenient to major highways"

3
07/03/2016

I had to book a hotel in the Ft. Washington area for a quick overnight on a Saturday into Sunday. This hotel seemed to have the most amenities for the lowest price. It was located within a few miles of my event - so I booked a room with 2 Queens for the night. Location is excellent - with quick access from the PA Turnpike. Finding it without GPS may have been challenging - but I got there quickly and found plentiful parking and friendly staff at the desk. The hotel is large. This is an older hotel - and it is showing its age. The decor is dated - and needs a facelift. This hotel is a franchise - and privately owned and operated. It is not likely it will be updated in the immediate future. With that said - the facilities were reasonably clean - and staff helpful. The rooms too were clean - including the bathrooms. Breakfast is served in a separate dining room with seating off the main lobby. Although not an eloborate spread - it is adequate - and included with your room charge. Though it did not formally open until 7:30 am - coffee was served well before that - and once again the front desk staff was friendly and helpful. The room we were assigned smelled of smoke. Though masked with Fabreeze - it was still obvious that this was not a non-smoking facility. We were too tired to go down to ask for another room - and lived with the issue. It did not affect my sleep or comfort - but you should ask for a Non-smoking room - or check to see if your particular assigned room is suitable. I do not mean to disparage this hotel - my overall experience was not bad. The price was right - and the environment friendly. This is a good example of "You get what you pay for" - so be aware that this is not necessarily a bargain - but an economy hotel in an area of much more expensive choices. Will I go back? I may.... But I also may consider paying a bit more for a company owned and operated chain that is a bit brighter and updated.

"Easy access to highway"

4
18/02/2016

My husband and I wanted to just get away for a night and we stayed here. The rooms were nice and clean the breakfast was decent the next day. Very cute little town close by with nice restaurants. Do not expect 5 start service but nice enough to get away for a weekend.

"This is dinner ?"

2
12/02/2016

We wanted to have a date night & heard the restaurant was quite good. We arrive, promptly seated and served our drinks & ordered duck ala orange. Sounded good on menu but what came was duck drowned in brown beef gravy which we sent back and 15 minutes later the same duck came out with brown gravy. Now we had waited over an hour for our meal so we asked for our check paid for the drinks and left. I am sure the hotel is good but the restaurant isn't capable of a good meal other than American standard fare. Thankfully the Mickey D's in Dresher was still open and a Big Mac never tasted so good. The chef needs to go back to school.

"There is no reason to look anywhere else"

5
29/01/2016

We love staying at this place. The gorgeous gardens out front look like someone loves it. The people at the front desk are warm and friendly. The connected Indian restaurant is first rate (and this is from someone who knows). The rooms are clean, spacious and comfy. It is a Best Western in a strip mall of hotels, but it is one of the easiest and nicest places I have found. I'll be back.

"business"

4
25/01/2016

Great for business trip would be good in summer with kids for the pool close to many things. Close to hospitals, Philly and Moss rehab. Very quiet for being so close to the 'turnpike. Comfortable beds and clean room. They were renovating the lobby so that will look better when they are finished.

"My stay experience"

3
16/12/2015

I had a nice stay at the hotel. It is an average hotel with the basic features. Some updates, and a little cleanliness could be done. I was staying at the hotel for work. I don't know if I would, if it would have been for pleasure. The beds were fairly comfortable. overall I had a good stay.

"Nice Quiet Stay"

5
15/12/2015

The hotel was clean, the staff was friendly and most important, the hotel was quiet and peaceful. The parking was ample and the hotel was located in a safe, well lit area. The hetel is close to th highway as well as restaurants and banks.

"good hotel"

4
14/12/2015

Receptionist was friendly, honest, but lacking of professionalizm. Breakfast was normal. Room was wonderful, fantastic. Location was for me wonderful, as only 1 km far from our potential customer's office, but for others, it seems slightly far from Phillys downtown.

"It could be so good"

2
11/12/2015

This property has one of the nicest staffs that I have dealt with. All very professional friendly and helpful. The property itself is a bit tired. The rooms are quite dated there is a serious mold problem in the hotel. The lobby is clean, with three terminals in the business center. Typical best Western breakfast. Although they tend to keep everything under stopped but to refresh it regularly. This gives the breakfast a much cheaper feel. The halls were quiet. And there is plenty of parking. Most important at this hotel make sure your room door shots. Many of the doors do not shut all the way leaving them open or unsecured

"Hotel smells like an Indian restaurant"

1
09/12/2015

Hotel is fine except the odor. If you don't like the strong smell of curry, I would suggest you stay elsewhere. It is attached to an Indian restaurant and that is all you can smell as soon as you walk in. The rooms are not as bad as the halls and lobby but still have an odor. Other than being dated and needing repair, it is relatively clean and breakfast is mildly adequate.

"Nice hotel if you want to smell Indian food all night"

3
16/11/2015

The hotel is clean and nice enough. There is an Indian food restaurant attached to the hotel that makes the whole place smell like curry. I stayed here due to its location to the customers business and lack of other close options.

"Brought a sports team to stay while competing in the area"

5
12/11/2015

The management and staff were great. Very organized and helpful - can't say enough about how well we were treated. The breakfast was great as well. Overall it was a excellent visit. I recommended it to another team and they are using it as well. The Subway located on the property was a nice bonus.

"Nice rooms"

5
11/11/2015

Stayed here while on a over night trip to Philly with my husband. Room was big, had a sitting room with an extra TV with a pull out sofa if needed. Room was clean, bed was comfy, and the staff was nice.

"NOT ONE OF BW's BETTER STAYS"

3
31/10/2015

I wish I could write a better review, because manager Judy was very helpful on the phone when making the reservation, and gave us a great price for ourselves and two other couples we were meeting there. However, as a Platinum Best Western Rewards member I should have found two bottles of water in my room. This became very important as the hotel was packed with people and dogs, as apparently there were five dog shows going on that weekend in the area. When I asked Judy about the water, she told me that they don't do that at their hotel, they give better rates. Honestly, two bottles of water? And this IS one of the Platinum member perks. So I ended up buying a bottle of water from their cooler, and must have gotten the last one, because when I tried to buy one the next day they were sold out and didn't know when they were getting more. The toilet in our room did not flush properly. The maintenance guy did arrive later to fix it. However, we discovered later that evening that it now ran constantly. It took about 3 phone calls to get him back up there to fix it. He then said he was going to have to take it apart to fix it, so would do that after we checked out. We did have to call the desk three times: once for people partying in the room next to us, and twice about dogs left alone in a room down the hall who were barking and yipping. Desk staff did respond in a timely manner. I must say that the desk staff at this hotel were not the friendliest or most helpful that I've encountered in a BW stay. Otherwise the hotel was clean and the room was nice, the breakfast was good and there was plenty to eat.

"queens traveler"

3
27/10/2015

The price is good, but the hotel needs to be updated. The rooms are showing wear on the furniture with lots of scraps and dents. There needs to be better lighting in the rooms and although there have been some changes, old switches are still in place (there was a heating light in the bathroom which has been removed but the switch is still on the wall). The staff is very nice!

"Best Western good experience"

4
27/10/2015

Stayed at this property outside of Philadelphia because the hotel rates in Phillie were exorbitant. This was booked through Costco at a modest savings. The hotel is uncommonly pleasant for a budget facility. The high-speed internet was reliable but not especially fast. The room refrigerator was stunning in its cleanliness. The complimentary breakfast was merely OK, but at that price, one cannot complain. Overall, this was the best Best Western I've been to (and I've stayed at several!)

"Best Western Fort Washington, PA"

4
26/10/2015

Visiting family in the area. Hotel was easy to find, just a few minutes from exit. Desk staff was very friendly and helpful. The woman who takes care of the breakfast area made sure everything was working and well stocked. Room was very clean. TV could use a few more station options. Internet worked well. Hot water was much too hot and bathroom fixtures could be updated. The fan was always on when the light was on so it was quite noisy. Overall a good value.

"I'll never stay anywhere else when I am passing through Philadelphia area"

5
22/10/2015

We found this place through Costco and got a very nice price, which was appealing for this quick jaunt. I was delighted with every aspect of our stay. The room was very large with king sized bed with side tables, a table with two chairs, desk and desk chair, large bureau, mod large refrig, microwave and alot of floor space - something that I've really missed in the last bunch of hotels we have stayed in this year. And it is sooo clean. Like sparkling clean. Maybe the best part is that it is physically attached to a top rate Indian restaurant. I am a demanding consumer and the quality of these Indian dishes was superb. I was pleased, as I was leaving, to see posts from local papers showing that many other restaurant reviewers concurred with my assessment. This place is great. Oh, and there is also a Subway beside the Indian Restaurant. And the flower beds are gorgeous. There is even a beautiful gazebo with benches, surrounded by botany. This place feels like it is valued by its owners and I as a customer appreciate your efforts.

"Best Western was Okay"

3
18/10/2015

For an quick overnight stay I would stay here again for the lower cost. It wasn't the nicest hotel in Fort Washington. Actually prefer another chain around the corner but this was doable. Older hotel and not modern decor.

"Our stay"

5
18/10/2015

I very highly recommend this lodge to anyone interested in an excellent experience. We enjoyed our stay here as this s the second time in five months that we have used this same location an will definitely continue to stay here each tie we visit our family.

"Excellent hotel"

5
09/10/2015

We stayed at this hotel for one night and had a very pleasant experience. The room was lovely, very comfortable and clean. The in-room internet was FAST and easy to connect to. The breakfast provided many options in a comfortable setting. Staff was helpful, friendly and pleasant. Great place to stay!

"Worst Bed I've Ever Slept In!!!!!!!!!!!!!!"

2
28/09/2015

I wasn't given the room I booked online, but decided to let that go and take the room we were given. We become extremely upset once we went to bed because the bed was the hardest bed I've ever slept on in my life!!! It felt like we were sleeping on the floor with just a blanket. My husband and I awoke the next morning with severe back pain. We wanted a relaxing night in a hotel but left with neck and back pains that we didn't arrive with.

"Safe, clean and quiet - a good stay overall"

4
25/09/2015

I stayed at the Best Western for 4 nights in early September 2015. Normally I stay at a Holiday Inn nearer to the Fort Washington train station, but it was closed for renovations this time. Overall, I found this to be a clean, well run hotel. My room, which had 2 beds, was comfortable, with nice bedding (clean and new), plenty of plug-ins to charge my devices, a nice TV, and a coffee maker as well as refrigerator. The bathroom toilet paper dispenser was one of those frustrating ones that are stingy with the paper...you can pull out one or two sheets before it breaks...and the bathroom was kind of small, but those were not show-stoppers for me. The breakfast room was well-stocked and a very nice young man kept it very clean and fully stocked. I do have to say that sometimes the front office staff were not too friendly. Not unfriendly, but not exactly a welcoming look on their face. Sometimes they would just stare at you as you walked in, and sometimes, they would not look up from the computer once. The parking was plentiful and the location is good with easy access to the Pennsylvania Turnpike, the Blue Route and the 309 Expressway. I didn't have a chance to try the Indian restaurant or Subway attached to the hotel, but maybe next time!

"Hotel staff was excellent"

5
23/09/2015

We did have to switch rooms after 1 night because the bed was way too hard. New mattress was solid. Just couldn't do it. The staff was very accommodating in changing our room, and we slept much better for the next 2 nights. Location is only a little off the highway.

"pleasant stay"

4
14/09/2015

The Motel was clean and had a swimming pool. Breakfast was good and had a good variety of options.The bed was quite firm and very comfortable. Convenient to the PA turnpike. Staff pleasant, neatly dressed and helpful.

"Great Best Western!"

5
13/09/2015

This is a fairly nice hotel, and the staff really helped us out when we needed to iron out a few issues that came up. Location was quiet, and breakfast was pretty good. Overall I really enjoyed my stay.

RaviFt_Washington, General Manager at BEST WESTERN Fort Washington Inn, responded to this review
Hello Chantry G, Thank you for your review. I am thrilled to hear that you enjoyed your stay. We appreciate your feedback. We look forward to welcoming you back again. Best Ravi V General Manager