Best Western Queens Hotel,  Dundee

3.5/5  - based on 497 guest reviews.
160 Nethergate, DD1 4DU, Dundee, Great Britain - See map
+44 1382322515 +44 1382 202668



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1 adult


Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
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Relax like royalty at Best Western Queens Hotel! Built in 1878, Dundee's most prestigious privately owned hotel has all the hallmarks of a quality residence, with a fantastic location to match. Ideally situated for golf, with Saint Andrews and Carnoustie nearby, you'll have your pick of parkland courses as well as coastal links rounds adding a challenge to your charm-filled break. Minutes from the shopping center, university, theater and bustling West End bars and restaurants of this Scottish haven, our own Nosey Parkers is well worth a. . . well, nosey! Impressive conference and banqueting facilities make working away a hassle-free exercise, while major (and not so well known) towns and cities are nearby for business and leisure outings with a difference. Enjoy your stay.

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Room 1

Guest reviews

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based on 497 guest reviews
Business Business 114
Couples Couples 159
Family Family 77
Friends getaway Friends getaway 68
Solo travel Solo travel 40
Sleep Quality
Best Western Queens Hotel,Dundee
  • 5
    « Old fashioned hospitality »

    When we arrived we were warmly greeted by reception staff.Our superior large ensuite room was on top floor with great views out and no noise.Had great nights sleep on both days.Buffet breakfast on the Sunday was excellent and we were served what we wanted with no queing.Nice touch was bread for toast kept in good condition with damp tea towel over.Staff were all excellent and it was so handy having car in back car park with lift right up to room.Hotel is in great location and perfect for us to walk to the Deacon Blue concert at the Caird Hall.

    « Superb and Brilliant...cant say no more xx »

    Me and my now wife had our wedding in the Queens this October and i can honestly say our day couldnt have went any better, the staff on the day were so helpful, friendly and professional, Gordon,Sean and Leah (hope a spelt your name right lol ) were fantastic, the waitresses were also well presented, our meal was amazing and the whole day was so special....Mr and Mrs David Bruce would just like to say thank you so much to The Queens....xx

    « A great Old Hotel »

    My wife and I often visit our daughter in Dundee and we just love this old place. Great location, shops, pubs, cafes all close, 5 or 7 minute walk from train station. Great breakfast, lovely clean cosy old hotel . If it was good enough for Churchill , it's good enough for me. I highly recommend.

    « Excellent location and a pleasant experience »

    Booked a room as I was involved in a nearby conference. Staff were very friendly and helpful, and the hotel has a lot of character. Wi-Fi worked perfectly on my iPad, which was unexpected as the hotel is advertised as free Wi-Fi in the lobby. Comfy bed and good shower, plus a TV and plenty of extra perks. Breakfast was very good. The black pudding was especially tasty. Decent hotel.

    « Handy for the city centre »

    We stayed here last week. The car park was a big plus, however our room was small - even claustrophobic. We had just enough room to get round the bed and that was all. The inclusive breakfast was pretty basic. The food was OK, overcooked fried eggs, greasy bacon. A member of staff served the cooked food so unless you wanted a particular item you didn't get to see it to make a choice. The breakfast room was devoid of character and left me feeling the quicker I ate the quicker I could leave. The en-suite was adequate although the new bathroom tiles were so close to the bath taps that the tiles had fractured as the taps had been turned on, no flannels and no shampoo, soap etc. although there were two bottles of liquid soap attached to the wall. All in all would I go back - no - I would look harder for a better appointed hotel and pay a little more.

    « Old school charm »

    Received a cheap deal for an overnight stay. When we arrived, we knew what to expect as we had seen online that the standard room was small and quaint. However, I was please as my room was clean and tidy. My only issue was the bed, it was the most uncomfortable bed I've ever encountered in a hotel! Lumpy, thin, rock hard and squeaky; I didn't sleep well. There are elements of the hotel that need updated (the hairdryer for one!) but it did have a sense of old school charm. The staff were pleasant, friendly and efficient. The plentiful onsite parking was ideal. I didn't have the breakfast so cannot comment.

    « A good hotel close to The Dundee Rep Theatre and Dundee Contemporary Arts »

    We stayed for two nights enjoying local attractions. A good atmosphere typical of some decades ago. Clean and warm. Nice full breakfast. Lots of things going on in the function rooms, weddings, receptions, tribute etc. Our room situated on a floor not disturbed by this.

    « Excellent value »

    Stayed under the Friends and Family arrangement and found the whole stay thoroughly enjoyable. The room was comfortable, though a little noisy due to late night revels from a wedding party in the hotel at the time. Breakfast was excellent and staff friendly and helpful. The hotel is ideally situated for easy access to all the places we visited in the town with good secure parking.

    « Lovely room »

    Booked two nights through,paid £130,for room only,our room was on the second floor room 209,lovely large room,comfy bed,large bathroom,double shower,no bath.Check in quick with pleasant staff,car park at the back of the hotel.We had booked a room for one night for our son and daughter in law to join us,they were a bit disappointed with their room 212,it was a lot smaller than ours,not much room to move about,didn't really think it was worth the £65 for theirs.

    « Bizarre Check in experience when I tried to get an upgrade »

    We had booked 10 rooms (some with 2 nights per room) - when we came to check in, I asked if they had any nicer/superior rooms as we were going to be staying at the hotel all week. The older man at the desk tried hard not to answer my question and infact stated that all the rooms were the same and that he had set aside a family room for us. I pointed out that hotels normally have standard, executive, superior rooms etc. and whether by any chance their hotel used this kind of a grading system. He tried to deny that they did, but contradicting himself, he said they had some rooms that were superior ...........but that apparently those rooms were the same as all the others. He was clearly getting irate with me for having asked about an upgrade and tried boasting that he was the owner of the hotel. I really didn't see the relevance of him throwing in the fact that he was the owner - unless of couse he was trying to impress upon me that his level of customer service was the gold standard that he was trying to rub off on his employees. He then said that he normally charges £20 extra per superior room per night but still insisted that all the rooms were all the same! He failed to see any inconsistency in his logic or argumentation - ie that he was charging £20 extra per superior room so how could they be the same as the other standard rooms! I was really upset with his unfriendly attitude - especially after a 5 hour drive! In the end we asked to see both the family room and the superior room - clearly the superior room was indeed superior to the family room but also overlooked the quieter side of the hotel as opposed to the busy street at the front of the hotel - the family room was facing to the front. I really did not understand his unfriendly attitude and refusal to acknowledge that the superior room (which he charges £20 extra for) was indeed superior to other standard rooms in the hotel! Oh, and despite paying for all those rooms for our guests he said he was going to go ahead and charge us £20 a night extra for the superior room. In the end he sent the younger reception desk clerk to our room to give us an extra pair of towels (the room had been prepared for a single guest). This younger man gave us the towels and told us that they were going to wave the £20 extra per night. I told this younger man that I really didn't understand the unfriendly attitude - the young man simply told me that I could tell the owner myself the next day. That basically sums up the customer service. On the plus side the breakfast service was nice as was the breakfast itself.

  • 5
    « Cofortable room first class breakfast »

    Guest at a wedding started with a barrier controlled car park. Good spaces and plenty of spaces. Easy entry into hotel from car park choice of stairs or lift. Reception manned and very helpfull. Room very tidy and a great view fro window. Reception meal was hot and plenty.

    « Brian lee »

    At a wedding evening reception and cannot fault it. We stayed overnight and the room was first class. Breakfast in the morning was excellent. We often come up to Dundee for a bit of shopping and staying overnight. The Queens will be our first call now

    « Weekday break »

    Pleasant stay in an historic hotel. Interesting to think some of the Discovery crew stayed here over a hundred years before. Some street noise on our first night but peaceful the following one. Hotel is in a good location for shopping and touristy stuff.


    I am a the supplier of a wedding cake for an event at this hotel on 7th October.... as I always do I go that extra distance to help any bridal party as it's their SPECIAL day so in this case I provided them with a unique cake stand to display their special creation for their special day... I have had these cake stands made specifically for me AND THE HOTEL HAVE LOST IT!!!!! The General Manager yesterday was not accepting responsibility for loosing this cake stand and promised to call me back today I waited and no further communication from him! so now today he has been invoiced for it as I will have to have another specially designed for me.... how can a hotel of this size possibly loose a cake stand??????? The Bridal party have also had the run around and no further communication from the General Manager Gordon Sneddon. Very disappointed in their attitude to the whole experience. This cake stand I also had booked out this weekend for another Bridal Party so I now have a very disappointed bride she had chosen to use this cake stand for her special day on Friday she's not happy now either!!!!

    « Excellent »

    I stay at the Queens all the time with work, I like it so much I brought my family up for a few days while I was at work. They loved the staircase.The Overgate precinct, discovery centre and Dundee science museum are all literally on the door step. The staff are all brilliant the food is excellent although I would like to see a specials board once in a while for a change from the normal menu. My favourites off the menu are the steak pie and the scampi, the chicken skewers are great really spicy and for breakfast it has to be the Arbroath Smokies . I would recommend the Queens hotel to anyone.

    « Arbroath Smokies for breakfast, Yum! »

    A short walk from the rail station, well received at reception and as our room was ready we were able to gain access to it early, which after a long journey was good. The hotel was a little tired looking and would look fantastic with some serious money spent on it, having said that it was clean and warm and an ideal base for our one night in Dundee. The real treat for me was breakfast, Arbroath Smokies, being one of the options and at no extra cost, unlike other hotels I have stopped at. So if you get chance I would highly recommend having them.

    « Comfy beds and friendly staff but too much noise »

    We stayed for one night (a Saturday) in a 2nd floor room, facing the street. The room was very spacious, high ceilings, lovely comfy beds and very clean. There was a lift too - useful for our disabled parents. The staff were helpful and friendly. Parents enjoyed their excellent breakfast. However, the music from the wedding on the floor below us went on until 1am. Thereafter, the noise from the street (people coming out of clubs/pubs etc) kept me awake until 4am. The hotel needs double or triple glazing at the front. I would stay again but not on a Friday or Saturday night and also ask for a room at the back of the hotel.

    « Absolutely disgusted »

    I booked a room here as a gift for my mother and her friend as they were attending a concert nearby! Big mistake!!!! On check in they were given a double room, I had booked a twin!!! On getting to their twin room, they found it to be very dirty! Dust everywhere, filthy windows that you couldn't see out of, one towel between them, dirty bed linen and a smell of stale urine!! On complaining at reception they were given an air freshener!!! Apparently the hotel was full and they couldn't be moved!!! They did however decide to dine in the hotel and had to return their inedible meals!!! On speaking to a member of staff n check out, I think this was the head housekeeper, they were told "this is not a 5* hotel and my staff are on minimum wage" It surely doesn't matter what your star rating is, a clean hotel is a must!!! I am absolutely disgusted at the experience my mother and her friend have had! Even on a staff rate, yes, (I do work for BW) you do expect a certain standard! This hotel is not a good advert for Best Western!! Would I use this hotel again? Definitely not!!!!

    « Wedding Day »

    We held our Wedding ceremony and meal there, Couldn't ask for a more attentive Manager and staff, Nothing was too much of a problem, and we can say, If there were going to be any problems, Manager and staff, were well ahead of it, ensuring everything ran as smooth as any one could wish. We stayed overnight, bed was very comfortable, no outside noise, and views were very nice

    « Rude staff and Hidden Charges »

    Its unfortunate because the actually hotel is nice but the staff are down right rude. We booked a twin room and upon arrival was told only 1 person could be in the room and had to pay £20 extra for one night to have full use of the room. Nothing whatsoever on the booking confirmation to say this. Very disappointing.

  • 2
    « going downhill »

    Is everything all right for you? Enjoy your stay. Thankyou. All of these well known phrases are unknown to the receptionist of this hotel. Our room had only two towels in it so we asked for more as there were two of us. The receptionist went through the back and when she returned to the desk she handed my husband a pair of towels.Slightly taken aback by this we explained we were just going to eat. We were then told we could collect them from reception when we came back! The restaurant of this hotel is now closed and they only serve meals in their public bar. On return at 11pm the reception was shut and the only staff was the night porter who was happy to fetch towels but had to finish serving in the bar first. The hotel is tired in decor (the door to reception is hanging off its hinges) Most staff pleasant but very few of them. We have stayed here a few times but this will be the last. Had we been asked this morning if we had a nice stay, I would have discussed all this with the hotel. Hoewver the only two words spoken to us were "checking out?"

    « Dated looking but great location »

    A big plus with this hotel is the location which is excellent with a car park to the rear of the hotel which has plenty of space. The wi-fi is good as well which I consider essential. Theres lots of places to eat nearby and you are next to an independent cinema. The staff are nice and helpful but the look of the place is a bit drab. The breakfast is underwhelming and the dinners average,

    « Ok for a night stay, not longer »

    I would say it is ok hotel to stay overnight when desperately in need but otherwise it's better to avoid. Old building, covered in can't avoid the unpleasant smell! The rooms would maybe be ok, but beds are really old and very uncomfortable. Really bad restaurant/bar and meals are better to avoid! Although the location is central and convenient, however be ready for night noise of drunk party people from the streets. I hope I won't have to be back here again...

    « Budget Room = Budget Price?? »

    Best Western Queens Hotel 160 Nethergate, Dundee, DD1 4DU, UK CHECK-IN: 09 Sep 2016 CHECK-OUT:10 Sep 2016 CONTACT NUMBER: 01382 322515 Standard Twin Room Rate Type: BW Rewards Extra Points - Bed & Breakfast Live in Dundee and been in the Queens many times from the Christmas Dinner Joy to the Happiness of seeing another Happy Couple Married, once I was even in at a Seminar that was held in one of the Hotels really nice meeting rooms. Hotel supplied food for this event and always remember the very nice plate of Garlic Bread, none of the 6 pack you get in many places this was proper deal with salad to accompany. So Clearly I like this Hotel and rate it well but upon the last visit, I was disappointed by one simple detail that being can you tell me when the net curtains were last taken down and washed? This one very small detail made the whole room out rhythm as rest is just warm best way to describe would be..... like sat in Grannies house only thing missing is an open fire and "grannies smell" grabbing that bit of coal that comes shooting out. I am not going to let this spoil my visit as a simple detail but a reflection in price should be shown if room standard is below par. Now while in the room I did note that as I was there the sash windows started to fog up making me think that these curtains may be down quite often but the build up of condensation is, in fact, the problem. anyway enough back to review. I had a very comfortable night much to watch on the Free TV channels available to each guest also was nice to have a wi-fi Password given at reception, oops missed that part Booking in was met with a Happy Smiling face Happy to see you and a quick painless check in all the normal rules and safety all explained and clear instructions on how to get to room, even if one does get lost plenty signage to get you back on track. For the Car owners secured entry Car Park to the rear of the hotel, The Hotel, however, does not offer theft of anything left in your car. The hotel does offer a safe deposit box for anything you may want to be kept safe. ask at reception about this. The good thing about when in this Hotel though there is always something on and if lucky you may know that Bloke getting wed (FREE night out) Bar is really nice and a warm place to sit and chill..... but yeah like I say though I am no stranger to this Hotel. Breakfast was supplied in the very nice dining room with the quirky artwork upon the walls, made me give a smirk. Met by a very charming man to address my requests, I chose to have a Cappuccino and very nice it was too offer to help self to the VAST Breakfast Buffet that was laid on FREE. At this stage I was sort of gutted I had already ordered a full cooked Breakfast as all on display was very inviting. I could do a list of what was there but if you like something for own Breakfast I think it would have been there. NOW on to the main event The meal, lovely bacon, nice juicy mushroom, sausages black pudding and all the eggs and beans, all nice and hot and most certainly enjoyed. Should you go here, YES Will I go back, YES If outside visitor coming to Dundee the rooms at any Hotel in Dundee are just the cream, come see Dundee just for DUNDEE. Come see all of Scotland weather is better than seen on TV as we have no rain so far this week. Scorcher yesterday. If I can't sell you Scotland just with Pics you never had enough to buy anyway

    « Basic but good value without frills »

    This is a budget hotel reasonably well situated in Dundee with the bonus of a secure car park at the rear of the hotel. The rooms are of reasonable size, clean and comfortable, I stayed on the 4th floor which was accessible via a lift, the cold water tap in the bathroom had water hammer which is the first time I have came across it in a hotel and and probably a testimony of it's age. Cheap toilet paper and TV remote control which doesn't work, all what you pay for I guess. I had a room at the back of the hotel which overlooked the river but you will also get noise from the late night drinkers out of the bar having a smoke if you are there for a weekend. The WiFi is OK and they try their best to please, did not like the fact I had to pay in advance on check-in.

    « Ok for an overnight »

    Stayed here as our first choice (Premier Inn) was fully booked. Came for the University open day. We had 2 rooms for the 3 of us. Brilliant location - just across the road from the Uni. A bit of a tired and crusty old feel to the place. However, a reasonable room with all the facilities you'd expect - tea/coffee making, hairdryer, clean & tidy, etc. Good check in/check out experience. Pleasant and efficient staff at front desk. More expensive than a Premier Inn, but a smaller double bed. Breakfast was good. Ordered and delivered by the time we drank a coffee - not kept waiting long at all. Good.

    « Poor service »

    Despite making dietary request on booking, this was not met and the restaurant staff seemed unaware, it had been conveyed the previous night. I am wheat and dairy intollerant. Staff had an air of disinterest other than the reception staff on night of check in. A real disappointment.

    « Hi »

    The best thing about this hotel is that it's located in the heart of the city every thing is handy and the room is pretty clean and tidy but u will get a bit noisy because it's opposit the road isn't that matter .. Also, the receptionists are so nice and cooperative

    « Overnight stay for wedding »

    We stayed here for one night after a family wedding held at the hotel. Very good value for money. The rooms was clean and had lovely views over Dundee and the river Tay. beds were comfy and we all slept well. Breakfast was plentiful with lots of choice. Staff at the hotel during our stay and also during the wedding were very helpful and accommodating. All food served was piping hot as were the plates. Would definitely stay again.

    « anniversary celebration »

    We held silver wedding anniversary party in Glamis room. food was really good quality, good venue, very friendly staff who were very accommodating with us. the hotel arranged an entertainer. we'd asked fir Scottish country dancing but that wasn't his particular style. however, he found a way to play us a variety of tunes for us to give our best gay gordons! we'd recommend this hotel for parties.

  • 2
    « worst night sleep ever »

    My partner and I booked the Queens hotel for one night due to being on route to Aberdeen. We wanted one night stop over to recharge the batteries. The hotel looked lovely on the website site and seemed to be just what we needed. When we arrived we found out there was a wedding at the hotel. The lovely lady that booked us in informed us that she has just had some cancellation and was able to move us to a bigger room. UNFORTUNATELY we were moved to a room above the wedding. This turned out to be THE WORST NIGHT SLEEP EVER. the wedding went on until the small hours of the morning. Our neighbours were part of the wedding party and were unable to talk and only able to shout to each other. They were in and out of there room until 4am, falling about drunk. I am no kill joy and love a party my self, but these people didn't consider other guests and from there language, I question if they were brought up or dragged up. The bed was also VERY uncomfortable. 2 very old single beds pushed together. For £120 a night in didn't think that was acceptable. We didn't stay for breakfast

    « Memorable Evening »

    Well done to the staff of the Queens hotel who made our special birthday celebration a great success. Special thanks to Jake and Christie, our waiting staff, for their cheerful and excellent service and to Gordon and Leah, the management team for organising the event and making sure everything went smoothly. A huge thank you for all your hard work.

    « Made a little girl feel like a princess »

    I use the car park about 5 times a week quite a few times my granddaughter comes with me when I pick it up she loves the beautiful staircase she said its like being a princess walking down it ,as a pre school treat we booked in for Sunday night she had a brilliant night going up and down the staircase about ten times the room was really nice with a fantastic view breakfast was great continental full English or both , the staff are all amazing and so friendly and a big thank you to Gordon the owner for upgrading the room was very much appreciated .

    « I liked this hotel and Dundee »

    This hotel is right in the centre of Dundee. It has a car park. Check in was prompt. The bedroom was large it had a very big queen bed and a single bed. Lots of coffee and Scottish shortcake. Breakfast was very nice. Arbroath smokie is a must have. Dundee is a nice underrated city. It is worth a visit

    « Good room and brekfast »

    I stayed in this hotel while in Dundee for business. The room was very good and the bed was huge. The breakfast was very nice. The Arbroath smokie is a local must have dish. Dundee is a very nice town - some lovely restaurants and beautiful waterfront. Definitely worth a vist.

    « Bizarre difference in room rates »

    We stayed in the Queen's Hotel for four nights in February 2016, having booked through the hotel's website. We enjoyed the grand old building and found the reception staff helpful. The breakfast was good, though the two waiters were clearly overworked. Our room was large and quiet (but the late-night noise from other guests in the corridors was annoying). We booked into the Queen's for a second visit in November 2016. We asked for the same kind of room that we had had in February. The rate we got from the hotel's own website was GBP 75 higher per night than we had paid in February! We e-mailed the hotel three times to ask why the rate had changed so dramatically. We never got a reply. In the end we cancelled the booking (by phone, since e-mailing the hotel is a waste of time). We want to be able to stay in the Queen's again but at those rip-off rates we will look elsewhere.

    « Good value »

    Stayed for 3 nights, comfortable king size bed with ensuite. Staff very friendly and helpful. Brilliant large cooked breakfast with a good choice. Reasonably priced meals in the bar for the evenings. Large car park no trouble parking. Main staircase is beautiful and a nice feature.

    « Better than expected »

    Having read a few previous reviews and looking at some of the photos I was a bit apprehensive about staying here. The hotel is a lovely old building near the station and the shops. If u come in from the car park you arrive at the reception desk which is a little dated but the staff were quick and efficient with our check in. Our room was on the 4th floor and had a lot of character with the high ceilings and cornicing. The room was very clean as was the bathroom which looked recently renovated. Very pleasantly surprised by the Queens Hotel

    « Good stay »

    Had a good weekend stay in the hotel only downside was there was a wedding on the Saturday night and we could hear all the noise until it finished around 12/1. Other than that was a lovely weekend has everything you need and had friendly staff. Was lovely to sit and chill in the large bar area to where you were made to feel most welcome, cannot comment on food as we ate out

    « A distinctive hotel »

    The hotel has welcoming staff in an atmosphere of a hotel about 50 years ago. This should not be a deterrent as the hotel is well maintained, and the rooms have character which makes the stay very enjoyable. Both Dinner and Breakfast provide an excellent menu, the latter even has 'smokies' which is a great delight. The latter dish is very difficult to find in Scotland, but Arbroath, being so close, this is the reason no doubt. A very enjoyable sojurn.

  • 2
    « Smallest room ever »

    Stayed here for one night smallest room ever had a 3/4 bed ... was booked for 2 people bathroom was bigger than the room and the dust on the wall paper was awful .... would never stay here again even if it was free ... the man on the desk was very abrupt too and hotel doesn't look like it's been done up since Winston Churchill apparently stayed there !!

    « Basic »

    Stayed at the hotel for 2 nights. Old Victorian style building. Grand staircase at the front, with a poky reception area at the back. Very helpful staff in every area of the hotel. The room was large, and very clean. The bathroom looked recently updated and was very clean too. Furniture and fixtures were tired looking and need some attention soon. The door hook on the back of the room door came off when I hung my jacket up and one of the bed lights didn't work. Breakfast was decent-lots of choice from cooked hot breakfast items to croissants, toast, jams etc. It's located very centrally too. All in all, a nice, basic hotel experience. Recommended for those who are on a budget and have a love for the older Victorian hotels.


    Very good breakfast, friendly staff. Comfortable bed, narrow bath, did not like the fixed shower head. Reception area drab. Exterior of the hotel is being renovated. I was in room 402 which has excellent views of the Tay and Tay bridge

    « Fantastic stay »

    What a great hotel. Really comfortable and friendly and great choice of beers and food available. Great for a weekend trip to a city that has been greatly rejuvenated. The staff are all very friendly and welcoming and the service was great. Good bedroom which was decorated well and very clean and tidy. Easy to use car park was also appreciated.

    « Great location and a comfortable stay »

    I stayed recently with some friends whilst attending an event at the hotel. The BW Queen's Hotel is well located in Dundee and with plenty of free parking. Friendly welcome on arrival with very clean and comfortable room. The dinner in the hotel was very good indeed: excellent home-made Scotch Broth and the Roast Beef was really flavoursome. There was a Wedding going on at the time of my stay and I believe they do a terrific all-in package at £2,016 this year and £2,017 next year. Really enjoyed my breakfast and the older waiter was particularly friendly. I look forward to returning again when looking to stay in Dundee.

    « Nice hotel in a convenient location »

    I stayed alone at the Queens Hotel on business, visiting the University of Dundee which really couldn't be any closer - the hotel is a minute's walk from the campus and about 5-10 minutes from the train station. The hotel clearly has some history but the inside was generally fresh and up to date, though some areas were a little more dated. My room was well decorated and was spacious and comfortable. The bed was decent if a little on the firm side. Big windows let in a lot of natural light and gave nice enough views over Dundee. All the normal essentials could be found within the room. The TV signal was a bit on the ropey side, but wi-fi was generally stable and was free throughout the hotel. Service at the front desk was friendly and efficient. Breakfast was decent, with a cooked buffet and continental options to serve yourself. All in all, a pleasant stay, though it did lack a 'wow' factor; I'd certainly have no problem staying again on future business trips.

    « Ideal Location »

    Stayed here for a dinner with friends. Perfect location for city centre and able to park safely overnight. Great attention to detail. Food was excellent and staff really helpful. Rooms are clean and well presented. Obviously update rooms and our large bathroom would have justified a 5 star hotel. Will definitely be back

    « Lovely hotel disastrous dinner »

    Been several times now. Clean, friendly, comfortable, central hotel with benifit of parking. Room and facilities have always been great. May 2016 ate in restaurant for first and last time. Breakfast was fine but dinner was appalling. Microwave rice and Marie rose sauce made from mayonnaise and ketchup. Meal was amateur and that would be insulting many amateur cooks. Would still return but not to eat.

    « A wee night away. »

    Chosen as a very mini break to celebrate our wedding anniversary.The hotel was clean,very comfortable, with lovely friendly staff and within walking distance of Discovery which was what we particularly wanted to visit.The food in the restaurant was delicious and well presented.we had the steak pie followed by raspberry cheesecake and sticky toffee pudding.For breakfast there was a cold buffet,cereals etc but all the hot food was prepared freshly to order and I thoroughly enjoyed an arbroath smokies with poached egg and freshly made toast,delicious our room was clean and well presented with a shower and bath,and loads of tea and coffee was provided in the room.We used an itison deal for 68 pounds which was dinner with a glass of wine or soft drink,bed and breakfast for both of us.

    « an historical site »

    The structure (internal and external) of this hotel is simply exceptional, the service is good, rooms very classical although a tad dated, some with incredible view over the harbour and the bridge, very good breakfast. Strategically placed in the main street, with own parking this hotel has a very busy restaurant and pub.

  • 3
    « Family party visit »

    We really enjoyed our stay here and gave stayed before, the service is excellent by reception and the bar and breakfast staff, the room was just perfect and very clean my husband uses a wheelchair and we were accommodated on the ground floor with easy access to our room, I would say the hotel deserves a 5 star if it wasn't for the fact that if your disabled and use a wheelchair, there is no other way of getting to the restraint without going down stairs I think 6 in all, there is a lift to each floor apart from this one, we did suggest last time we were there that they get some sort of ramp which was noted by the receptionist so when it was the same this time we were very disappointed, I again mentioned it at reception and the Young man said he would tell management, my husband has one leg and arm so hoping down was fine but we then had to go out the front door which had to be unlocked to go down a steep hill to get bk onto the ground floor, the hot plates had also Brocken down in the restraint but the head waiter after being told then had everything made in the upstairs kitchen he was very good and quick once he had been informed, I would say there was maybe 8-10 of us who had our breakfast warmed in a microwave before staff noticed. Please don't let this put you of if your not disabled or have a family member who is as the hotel is excellent and we would visit again but I think they should do free room service to the disabled customers or allow a family member to take breakfast to them in their room.

    « Good value »

    Stayed at this hotel for one night on an itison deal, the hotel is well situated for shops, bars etc, good sized rooms and very clean. Dinner was good and breakfast excellent. I would have no hesitation recommending this hotel and we will definitely book The Queens again

    « Excellent location »

    I stayed here during a weekend visiting the City where I once spent 9 years. The location is great: ideal for pubs and bars and within easy walking distance of the city centre and shops. There is also parking on site behind the hotel, which requires a security code to exit (code is changed every week). My tiny room was high up on the fourth floor, with a quirky sloped, angled ceiling. The window (which I had to stand on a chair to access) had a perfectly framed view of Dundee Law, which pleased me greatly (even though I had requested a river view on my booking). The room was small but nicely decorated, cosy and with a clean, well appointed bathroom. After a long journey, I opted for some room service on my first night, before heading out. The food was better than I expected, generous in it's portions, well-priced and prompt in its arrival. I returned around 0200 and had to ring the night bell to be allowed access to the main door, as it gets locked. Disgraced! On my second day, after a full day catching up with old friends and visiting old haunts, I returned to the hotel and as is usual, I opted for the stairs rather than the lift. However I had only previously used the main stairs, but on this occasion I accessed an entirely different set of stairs, opposite reception. The first couple of flights were carpeted, but then it became reminiscent of the stairwells and closies of the tenements that I used to reside in, with their bare concrete steps and two-tone peeling paint walls. I was clearly well off track and on some kind of service staircase, but there had been no signage to make this clear. On day three I requested that reception add a cooked breakfast to my bill so that I could dine in for breakfast. This was a drab, lukewarm, rubbery affair which was not worth the £7 price tag. On the upside, the coffee was good and in plentiful supply. Reception actually forgot to add this to my bill, but being the honest citizen I am, I reminded them to add it on check out! After another busy day, I returned for a quick freshen up and change of clothes. Knowing that it would be another heavy night of beverages with friends, I thought it would be pertinent to line my stomach. Unfortunately though, there is no room service on Sundays. Being a Best Western, you can expect a certain standard and the Queens delivers that. There are some lovely features too, like the grand staircase, and some sizable function rooms. It met expectations, was an ideal base and I would definitely stay again, but it is just average on the whole.

    « Q Bar disappointment »

    Change of name and menu and location. Meals now served in bar not the resturant. All detrimental. Slow service, uncoordinated staff, menu items not available Maybe a bad night for them but if you want a pub tea go to a pub.

    « Nice Hotel »

    My husband and I spent 1 night over the Easter holidays 2016. We found the hotel to be clean and tidy throughout. The staff couldn't be more helpful and very nice. We had a lovely view across the river Tay and surrounding countryside from our window. The bed was very comfortable and our en-suite was adequate for purpose. The breakfast in the morning had a few choices which would have catered for most people and we had a full fry freshly cooked and served to us by the chef. The hotel has it's own car park which is free to those staying in the hotel.


    My wife and I stayed here overnight using an Itison voucher. Our stay cost £59 which included bed, breakfast and an evening meal with a glass of wine each. Absolutely superb value for money. The hotel is located right in the centre of Dundee and within easy walking distance of the bus and train stations. We stayed in Room 307 which was on the corner of the hotel, overlooking the main street on one side and the Tay on the other. The room was large and although fairly tired was very comfortable. I had seen previous complaints about the Wifi but found when we were there it worked perfectly well. When we went down for dinner at night we waited for about 15 min and no one came near us to take our order so I went and complained to the waiter who told us they were short staffed. However in fairness he then sorted the problem out and gave us an extra glass of wine each in recompense which I thought was excellent customer service. Breakfast the next morning was excellent and all the staff were very friendly. During our stay we visited the "Discovery Experience" about Captain Cooks famous voyage to Antarctica which was excellent. All in all we had a very enjoyable stay and would have no hesitation returning

    « Hotel with character »

    The hotel has lots of character so it's easy to forgive it for being a bit tired in places with lots of creaky floorboards. The rooms are clean and comfortable and are typical of a 3 star hotel. The staff were all very polite and helpful. Hot breakfasts are to order, not a buffet, and Arbroath smokies (smoked fish) are available if you fancy a nice change from bacon and eggs. The bar food was pretty average so I wouldn't bother eating in as there are lots of good restaurants within a five minute walk.

    « Disappointed »

    This hotel dated could do with a face lift. Staff are very helpful, food is good service also fine but really expected better. Some rooms very small with no view other rooms have little to no view very little to no amenities found the room cold although there was a small heater stored in cuboard. Have to run the hot water for sometime before able to get to a level for a comfortable shower. Noticed that there were very few table for couples not everyone is happy sharing with strangers for breakfast or for that matter dinner.

    « Good location »

    Stayed for one night here , rooms were clean and bathroom adequate. Warm room with kettle and tea/coffee facilities, nice touch with alarm clock. Bar meal was fine and good/efficient female bar staff Breakfast served with a non-talkative older gent, he was the only one who seemed to have a 'bad hair day problem' all other staff were 1st class . Parking at rear of hotel made life easy

    « An Ideal Situation »

    We had a one night stay here with an Itison voucher which was excellent value for £59. We had a lovely spacious room (307) and bathroom on the 3rd floor and the bathroom had a great view of the Tay Road bridge and river! Everything was spotlessly clean. The deal included a main course and small glass or wine or soft drink in the Q Bar. The young lad who served us was friendly, helpful and cheerful. We had free check-out until 1pm which was great. Wi-Fi wasn't great as I kept getting thrown out but that could have been due to McAfee which kept saying there was a security problem. Hardly the end of the world though!! The Discovery Centre is a 'must see' and we could have spent hours there and within easy walking distance of the hotel. A gallery with cinema is very close by too. For those who love shopping, this is the place. We'd be very happy to return to this hotel which has a bit of character due to its age, more so than modern hotels.

  • 3
    « Dated decor but the room was ok for one night »

    This place looks quite dated but the room was clean enough. The wifi is very slow though and I wasn't able to get much done on line. There is a bar menu that wasn't too bad and quite reasonably priced. The area is perfect for an evening stroll with plenty of places to eat and a small cinema nearby. The staff were friendly and very helpful.

    « Great Venue for A Wedding Venue »

    Attended an evening wedding function and the room was fantastic and the food was great. Superb night had by all. The staff were very friendly. Very central and close to everything definitely recommend here to anyone

    « For city visit, this hotel is a good one »

    Very handy for attractions, theatre & shops. Friendly, caring staff. Comfortable room 401 with view out to the Tay & beyond. Hot food cooked to order at breakfast & in bistro. Would recommend this hotel for anyone on a visit to the city of Dundee

    « Quiet stay »

    Stayed here for a short city break. Very convenient location, easy parking. Food wasn't very good in bar. Breakfast was better. Room had great view. Not very quiet. We were woken up by noisy neighbours each night who stood and chatted in corridors and did the same again in the morning! Beautiful staircase.

    « A Quaint Hotel in the heart of Dundee »

    I like hotels with character. I know many people enjoy modern accommodations where they are surrounded by the latest in technology and the facilities are so new as to show no signs of wear. I enjoy walking down a hallway or up a staircase where the floor creaks a bit with each step. I like high ceilings and a pride of construction that seems to have disappeared in our time but was expected in the Victorian and Edwardian ages. The Best Western Queens is an old hotel with character. It was built in 1878, has high ceilings on most floors, a wide carpeted staircase, hallways with creaking floors, and solid stone walls that promise to stand for years to come. I have stayed there twice, with four years separating each stay. On first visit I had a large and comfortable room on the road side. The room had tall windows which could actually be opened, radiator heat, and was relatively quiet even though on the street-side. On my recent stay, I had a room on the top floor which was less memorable. It was perhaps one of the two smallest rooms in the hotel and very cramped. It did have a view of the River Tay and the waterfront some distance away. The top floor was apparently too distant from the wifi to offer consistent access. I had to sit in the lobby for internet connection and the phone in the room worked occasionally. The Hotel has ample parking and it has a breakfast room and bar. There is a letter framed on the wall of the lobby which only a hotel with great confidence or poor judgment would actually post on public display. It is a letter from Winston Churchill, who represented Dundee in Parliament early in his career and frequented the Hotel. In the letter, Churchill wrote, "This hotel is a great trial to me. I had half eaten a kipper when a huge maggot crept out and flashed his teeth at me." Fortunately, the Hotel and his food have improved over time.

    « Uncomfortable bed »

    Staff are very friendly clean and tidy room amazing views from the room the only thing was the bed was very uncomfortable cups coffee and milk sugar all in the room and hairdryer. Breakfast was really good friendly staff for breakfast but felt a bit sorry on the young girl doing all the service for breakfast she was rushed off her feet in would recommend to friends and family.

    « Great Location »

    Second time we've stayed at this hotel. Very convenient for the city centre, shops only 5 mins away. Free parking which is a bonus. Food was very good, staff friendly. Mattress on bed could have been done with renewing, quite uncomfortable. Decor of rooms a bit dated

    « Itison »

    Good value for money well situated for exploring the city large room with views of the river The staff were both very helpful and friendly breakfast was very good unfortunately the restaurant was closed so we had to go out for a meal would go back again


    We stayed here for a family event in Dundee. The room was a good size but the overall impression was of an iconic city hotel that is long past its best. It is a fine Victorian building with a magnificent central staircase but the decor is depressing - the doors are old fashioned cheap plywood for example. The lift for some reason called the 'elevator' (in Dundee?) looks like something from Bucharest in 1981, with peeling varnish and a big space on one scruffy wall where I assume there was a picture or notice some time ago. On the positive side the staff were very friendly and helpful. The cooked breakfast was good and offered Arbroath smokies but the buffet was a bit basic. There is a car park, which is a bonus for a central city hotel. Other family members stayed at the budget chain Holiday Inn Express which was a lot cheaper and rather more attractive.

    « Uncomfortable bed »

    Pleasant hotel with courteous staff, but let down by a very uncomfortable bed. It was so noisy when I rolled over in my sleep, that it woke me up. Also, the floor boards creaked. I was in room 216. The breakfast was very good. Great location next to the train station and shopping.

  • 4
    « stay at queens »

    great location for a visit to dundee, staff very helpful, nice little bar but could do with some background music to make it more welcoming. in all a good friendly hotel and will definatley be back to stay at some time in the future.

    « very good for a night in Dundee! »

    Everything was ok, breakfast was excellent in a nice restaurant ! the hotel is placed in a good position, near the famous Discovery and near the city centre ! The room was ok, perhaps the TV was a bit small Very convenient also the car park behind the hotel and reachable via lift

    « Cheap and very cheerfull »

    This is a great find,twin rooms are the one to go for as the double was tiny but the lovely girl on reception swapped it to a twin which was mych bigger,very clean,huge bathroom,free wifi and in the town center just by the harbour,cant thank the staff enough for helping at every turn,well done Queens hotel!

    « Visit to visit friends and theatre. »

    Have been here before and was not disappointed. Great big room on the second floor with stunning views over the River Tay. The bathroom was large luxurious and newly appointed, Staff are friendly and helpful. Breakfast in the morning was generous and varied with some of the best black pudding I have ever eaten.

    « in the heart of the city »

    .This time we had a rather small room - however 4 floors up corner room with 2 windows and stunning views over the river and the city made it ok. Room immaculate as ever with a big bathroom , nice shower and comfortable bed. Breakfast here takes some beating - terrific. We will be back and I recommend this hotel. Top class

    « Lovely Stay »

    Stayed here for 2 nights with friends. Bed absolutely huge! Room lovely & clean and warm. Receptionist a little po faced but breakfast staff and cleaning staff extremely friendly. Breakfast lovely with lots of options. Full buffet, porridge, cereals, Danish and toast. Juice and coffee/tea also. Hotel a little dated but rooms quite modern. Have stayed here a few times and definitely recommend.

    « Stay in Dundee »

    What a great location and view of the hotel on the river Tay. The room was great and spacious. Wifi was a little weak in the room itself, which was a little disappointing. The bar offers a wide range of beverages and is open until late. The breakfast a bit disappointing as there was not much choice. Overall I had a good stay. Thank you.

    « Avoid room 102 dissapointed is an under statement. »

    The reason why I was disappointed is that I have stayed here before several times and as before the staff really helpful breakfast really good on site parking a bonus but avoid room 102 it feels like you are in the dungeons and the bathroom is falling to bits and if you like passerby's watching you have a shower then it's the room for you not my cuppa tea also the rubbish bin in the toon was full of pop cans I went to complain and the answer I got was were sorry I will send somebody to empty the bin not the reaction I thought I would have received the whole hotel needs a facelift.

    « Friendly Staff »

    Just back from a 2 nighter. We got a cracking voucher deal, and we're very pleased. On site parking, brilliant views, good sized room and large bathroom. Staff were very good, especially at Breakfast. Brilliant food and warm service from a really great guy, think he was Manager. So central, and for what we paid, a really good overall experience. Only one issue, however, it is, unfortunately very common .......... please, please, can Hotels provide Kingsized beds ! In modern times, there is an expectation that a Hotel Room should have Kingsized Beds. The room we had was more than large enough to take a King, in fact the headboard, fixed to wall was for a Kingsize Bed. Other than that we would return ....... stating a Kingsized requirement at time of booking !

    « Nice staff...hotel a bit tired »

    Spent 3 nights at this hotel. A very central location which is great with onsite parking. The hotel is a little dated inside and requires some updating. We were in room 208 which would certainly benefit from double glazing as the draft from the windows was terrible. Room 208 is above one of the function rooms which had a booking on the Friday sleep until the music stopped at 1am. Asked at reception if a function was booked in for the Saturday and was told yes....great another noisy night. The receptionist would have moved us but the hotel was full. The evening meal option onsite is the Q Bar downstairs. The bar has a very limited pub grub menu so we ate out 2 of the 3 nights. The breakfast was lovely with lots of choice, a well run operation with nice friendly staff.

  • 3
    « Great location - hotel decor a little dated »

    Receptionist was on her own and stuck on very long phone call which kept us waiting quite a while to check in. Room clean, staff friendly, location very central. Nice wee bar in the hotel. Carpets old and tatty and hotel looks a little run down.

    « superb hotel great staff and parking behind hotel »

    located near the newer shopping mall the overgate centre. rooms roasting hot but u can control heat yourself..our bathroom/shower had been modernised so was lovely..stayed on 3rd floor..though the floors are be expected from an old hotel that Winston Churchill stayed in, lol. no problems from my 2 nights stay.

    « Needs cleaning and updating »

    I decided to book this for a romantic night away but wished I'd gone for any of the other hotels in the area. On arrival, the car park was busy and the blue badge dedicated parking bays were cordoned off and out of use. Not the best start to the stay. The entrance to the hotel from the car park was unlocked so we could access the hotel without any card or without ringing a bell. It remained unlocked day and night whilst we were there, allowing free access to the hotel for anyone. The front entrance was just as poorly secure also being unlocked day and night. Perhaps this level of security was due to a function being held in the function suite? The hotel was noisy due to the party in the function room. Not noise from the function suite itself but from the guests wandering about the hallways, drunken and loud. This is not something that the hotel can do a lot about, but perhaps if the people entering the hotel's corridors were being monitored and controlled it would have improved the situation. The room itself was supposed to be a King Sized bedded room. We discovered later that the 'King Size' bed was twin single bed pushed together with a large sheet over the top. The ridge in the middle of this King Size bed made lying on it uncomfortable at best. I was told by the reception staff and later by the hotel owner that it was indeed a King Sized bed and it was supposed to be in two parts joined together!?! I am well under 6 feet tall and my feet were at the bottom of the bed so I would disagree with both members of staff. Had I known in advance about this, I would have opted for a double bed, presumably it is a one piece mattress....? The room was in need of a good clean and hoovering. There was dust on the tops of the curtain pelmet and on top of the shower screen and bathroom wall light. Under the bed wasn't as bad as the high places but it still hadn't seen a hoover for a while. The level of cleaning that the room had been given was appalling. The one saving grace was breakfast the following morning. The waitress was as attentive as could be. She did a great job of looking after the guests. Taking our orders, bringing the food out and topping up our coffee with a smile. The food was also good quality and was hot and tasty. Breakfast service is the only reason that I have not given the hotel a rating of 1! I could have mentioned other failures but think you can get the point by now. I can safely say that it was the worst night's sleep I have ever had anywhere and this isn't a hotel that I would return to. There are others in the area that are cheaper with better reviews. Do yourself a favour and go for any of those!

    « All you need! »

    Stayed here for 3 nights when at Runrig concert. I slept really good, good beds?? A little bar with all you need, Great breakfast and all in all well worth the money. Very near city centre, pubs, shops and all, Great location. Will recommend this??

    « Lovely »

    Stayed 2 nights here can't fault rooms,staff or breakfast but was a bit of inconvenience that they don't open the bar on a Sunday as I had arranged to meet folk there,but never mind just walked a 100 yards down the road to the nether inn I would definitely stay here again

    « Nice Hotel, good Staff »

    In a perfect location, the hotel is very Nice, clean and with a good staff, as other people had already mentioned, this is an old building with creaky floorboards in rooms and corridors but It's not annoying

    « Great Location and Excellent Service »

    Visiting our daughter at Dundee University this hotel was the best location for us but it also turned out to be an overall great find. Every member of staff was friendly, courteous and helpful. Cannot fault our experience and have booked again already. Also great to have Free On-Site Parking so close to Dundee City Centre.

    « Tributes are great »

    Neil diamond and Johnny Cash Tribute absolutely fantastic , a great night out with a couple of friends songs were great , even got up dancing too drinks a little pricey but it was still ok . not enough bar staff on for the amount of people wanting drinks .

    « Base for visiting area »

    This was by second visit to this hotel with the previous one several years ago.It is a old building but the facilities in room and bathroom were good and all worked.The Wi-Fi that the hotel has is not brilliant in your rooms but is very strong in public areas on ground floor. Breakfast is very good and the evening meal is provided in bar area six nights except Sunday when the bar area is also closed.There are at least six or seven restaurants within short walking distance so you can eat out easily.

    « A surpise since last visit »

    I was booked in the Hotel as it was the destination of a dinner and AGM I was attending in November. Having stayed in this hotel about 10 years ago when it was very tired I was pleasantly surprised by the recent upgraded work that had been done. New carpet and bright front hall. Very pleasant staff in Reception. As my friends and myself were early we were treated to a lovely coffee when waiting for the room to be ready, Nothing was too much bother. In the evening when we had dinner, we were all very pleasantly surprised by the menu and the good food. A great upgrade since our last visit. The food was excellent, served by very young training staff who were to be recommended by their efficiency. Lovely kids. In the morning breakfast was very good too. Plenty of choice with full breakfast served at the table again by efficient cheery staff. I cannot rate this hotel highly enough after our previous visit. I will be pleased to go back.

  • 4
    « Good value for money »

    This is a Good hotel with very comfy beds, the food was nice evening meal and breakfast. The Bar was a little too cold for my liking but it was January. I would stay here again as overall it is a comfortable stay at a reasonable price.

    « Eating at Q bar »

    Popped into the newly transformed Q bar for some lunch, I ordered the prawn marie rose sandwich, pleasantly surprised that it was made with delicious KING prawns juicy with lots of flavour, thoroughly enjoyed it and will definitely be back

    « Hotel stay »

    This is a very clean & tidy hotel, staff are very polite & attentive, the only issue that I had was the milk on my breakfast table was sour, but the girl that was on duty at the time dealt with this immediately & was very apologetic. over all I would definitely stay here again.

    « First Choice »

    Best Western Queens Hotel was our first choice for our third visit to Dundee whilst on holiday. Yet again we found the hotel to be very quiet and have a high level of cleanliness and homely comfort, the breakfast the following day was more than adequate to our needs, a very big plus is the secure car parking which is not always available to travelers. Would not hesitate to recommend this hotel.

    « Hogmanay gala dinner »

    We booked in here for the gala dinner excellent meal service was top class disco was brilliant we also stayed the night the room was very clean as was the bed the room was a wee bit cold we also had a lovely breakfast in the morning served by. very friendly staff

    « Homely :-) »

    The Queens Hotel is an old building full of character, and in a great location close to the City Centre, the station and University. Reception to Bar to Restaurant were professional, pleasant, efficient, and helpful. I was able to arrange stays over multiple consecutive weeks without problems. The windows could do with some TLC, but the spacious room is homely and well-maintained so that it is clean, towels are changed and the extremely comfortable bed is made daily. Includes Wi-Fi. Breakfast is delicious which is a combination of full English breakfast and buffet style option with a good selection. I certainly would stay here again.

    « What it says on the tin. »

    We stayed for one night, having popped across to Dundee to see The Proclaimers in concert. We had probably travelled 24, rather than 500 miles, but were not disappointed with the hotel. The location was excellent; the staff, from Reception to Bar to Restaurant were professional, friendly and efficient. The room was adequate, with a lovely view across to the Kingdom of Fife. It was dated, in terms of the furnishings, but spotlessly clean. Our breakfast was good. Overall, at 70 for a double room, very good vfm.


    Where do I start??? Hmm well the rooms were large, comfortable and spotlessly clean, bath was a little small but it was a bath which after a long day manning a market stall was MUCH appreciated! Breakfast was superb and Id hazzard a guess at local butcher sausages being served which were delicious, along with everything else served up on hot plated by very cheery and friendly staff. Over our stay of 3 nights the chef popped out in the morning to ask about our days plans and would remember us the next morning which was lovely! Despite the nice rooms, great breakfast and evening meal (I will review the eatery separately) the best thing about this place is the staff. So very helpful and friendly from the chef to the young waitress at breakfast, the bar staff over run in the bar sue to xmas parties to the receptionist who stepped in to help in the eatery... nothing was too much trouble and each and every one of them is a credit to the hotel!!! I really hope that we do another market a Glamis next year just so we can stay here again!!!

    « Good service, rooms a bit tired. »

    I stayed here on two consecutive weeks. First, the bad stuff, the second room was cold, even with heat on full, and a shower only. The other room was great. I did arrive late on Sunday (1am) one week, from the car park entrance, to find the main door closed, and check in shut. If I hadn't stayed previously, I'd have been really freaked. Had to wait 15 minutes for assistant to arrive. No harm done, but a good idea to call ahead if you are arriving late Sunday. The staff were helpful, and the full English breakfast was good. Far better than the Continental option. Free parking downtown! Location was super handy for the station and University.

    « A Merry WHAT? »

    A Christmas or Pre-Christmas meal should be a Special event. Ours was an event. My first impression of the Glamis Suite was a complete lack of festivity. Yes, the ultra-long table with its fresh white linen and immaculate settings was a joy to behold, but a couple of paper squares and thin paper napkins were the only signs of Christmas. There was more tinsel on the handrail at my next port of call, Halfords! Down the length of the table, only three jugs of water and condiments sets broke the barren white wilderness. A couple of seasonal decorations could surely have been rustled up, and crackers - even cheapos - are, to me at least, part of the event. Christmas without a paper hat? Humbug! I hate to have Musak blasting out whilst eating, but a little background music is fine. Alas, despite a big disco set-up dominating the room, there wasn't the merest tinkle of a lone Jingle Bell to be heard. Speaking of hats, I will now swap Mister Grumpy's for Mister Happy's! This was a church guild lunch, and the company was spot-on, but I knew it would be so as, although not a member of this church, I am always made very welcome. The meal was very tasty and piping hot, so full marks here. (A bit pricey for my liking, though.) It is a pity that I cannot offer separate marks for ambience and staff, as it would be 2/5 for the former, and 5/5 the latter. The half dozen hotel staff I met were very friendly, welcoming and helpful. Top of the list, however, must be our young waiter and waitress who floated efficiently and unobtrusively round the table, pausing only now and then to exchange a merry quip. These two should form their own cabaret act. Actually, with so much bare space on the table, I did suggest they could pop up and perform a dance for us, but my idea was politely declined! .

  • 4
    « Early wake up call »

    My other half and i stayed here on 4th an 5th dec our third time this old lady keeps drawing us back to dundee, Fire alarm woke us up at early hour however all was ok once checked by fire service{busmens holiday having served 32 years in service}ONE negative this time breakfast server abruptly told me as i served myself a single slice of black pudding, that she was to serve the hot food from buffet service,Although no one else there and items facing us for service, however breakfast still good even if she was rude.

    « In need of some tender car but still ok »

    Rooms dark and outdated but comfortable enough for a short stay. No resident's lounge, evening meal a little spicy for me but breakfast excellent. Great location close to the City Centre, secure car park. Just needs updating but still reasonable value.

    « Lovely Ladies Lunch »

    We didn't stay in the hotel, but a group of 5 of us had our much overdue catch up in the bar on Saturday 28/11/2015. We were all very happy with our meals and there is an excellent, varied menu to choose from. For starters we opted for the fish cakes, and the spring rolls (all served with a very nice salad plus dips/sauces), and soup of the day - Scottish broth. Our mains were haddock & chips, and chicken skewers with rice. Again, all served with salad, veg, dips and sauces. As our catch up lasted over 4 hours, we managed desserts too! The cheese cake and the sticky toffee pudding were very well received, as were the cheese & oat cakes, with extra oat cakes provided on request. We were able to spend the afternoon catching up in lovely, comfortable surroundings. Unfortunately we didn't get any names, but the Brazilian guy who served us was so friendly and helpful. We didn't notice him finishing his shift, so didn't get a chance to thank him properly. Also the gentleman, who I think may be the owner, took time to stop and chat. We received 1st class service from all the staff, which helped create a lovely afternoon. We try to have a catch up a couple of times a year, and we'll definitely be back at The Queens.

    « Central hotel in Dundee »

    Overall we had a pleasant and comfortable stay. The Queens Hotel is an old and characterful building in the centre of Dundee with pleasant and helpful staff.. The rooms were spacious and clean and the bed was extremely comfortable. The heating was full on when we arrived but we turned the radiator off and that did the trick. I felt the decor of the bedrooms was rather old-fashioned for my taste but in keeping with the building itself. The breakfast waiter was a really nice chap and made sure we had a nice start to our day. We were in Dundee for my daughter's graduation and the staff ensured our luggage was safely stored until after the ceremony and celebratory meal, so we just picked it up on our way to the railway station.

    « Seen better days but still good »

    There is something comforting about the elderly Queens Hotel in Dundee. Nice and handy from the station and very reasonably priced. I think its the dated swirly carpets and the shabby grand staircase that you first notice but its clean and comfortable and the Scottish breakfast was one of the best I've had in ages with friendly helpful staff and you're right in the middle of the University and city centre.

    « Staff let it down - poor customer service »

    Stayed there last night. Excellent location right at the back of the science centre, 15/20 mins walk to harbour, 5/10 mins walk to shops. Kept car in the free car park for duration of stay. This was booked the day before arrival on Expedia. Receptionist asked for payment and advised I had paid through Expedia. said papers weren't printed (not sure what she meant) therefore was unable to confirm if I had paid or not, but her facial expression told me she didn't believe. I went to my room to be overcome by stifling heat. I turned the radiator down from full to half, unpacked then headed back out to cool down. Our room picked up wifi great, quick access to back door and out to carpark. So going through reception could be avoided. The only down sided to this was that everytime someone came in and out the doors near our room. It slammed shut!! On plus side breakfast was very good, but again staff with the exception of one girl (who asked our room number and served my food ) actually communicated with me. The other two prettyuch kept there heads down, so when I needed stuff cleared off the table there was no eye contact. Whilst waiting to check out, I quite clearly overhead male receptionist giving the customer in front of me his final bill. The customer politely said the bill was not correct - it was in fact short and should have been more, it appeared a round of drinks was possibly missing. The main couldn't remember exactly what made up the round, so the receptionist told him he would have to just book him what he had done he couldn't remember. Not to worry though because of the missing bill was found it would come off the waitress/waiters tips!!! WHAT????!!!! Did he really say this?? At the end of the day of the hotel can't get the bill right and the customer tells them this and they still can't fix it them when lay a guilt trip on the customer by mentioning taking off the tips!!! Not impressed!! My turn to check out... He asks for the payment for my room. I reiterate it's prepaid and he says so it is, by Expedia. So why ask for payment? Why no say "thank for staying Mrs X. Your bill is paid and you have nothing more to pay today".. This setup could do with a bit of a customer service injection.

    « Long weekend stay »

    I stayed here for 4 days and couldn't get wifi in my room. There were no facilities, had to sit in the bar as no lounge, bar was very noisy! Was looking forward to this break so was a bit of a let down to say the least. This could be a Grand old lady but sadly it has seen better days, such a shame!

    « We love the Queens Hotel! »

    I stayed here just at the weekend there for my friends hen night ,which was also upstairs in the function suite of the Queens. Our rooms were lovely and cosy on arrival, and clean and tidy. Big huge bed was really comfy too. The function itself, all staff were amazing and helpful all night and the food the provided us all was perfect and actually more than expected. We were very pleased with everything. My friend and I have stayed at the Wueens hotel every year for the past three years and I couldn't fault it. Reception staff are always very welcoming too. Highly recommend!

    « Worst WiFi Ever »

    The Queens is conveniently located to the University of Dundee, and has a free car park for guests. I have stayed here 4 times and it is generally okay, not great, not bad, however the wifi is enough to drive you round the bend. If you need to work online, don't stay here!

    « Grand old lady in need of a makeover »

    In a very good location overlooking the river Tay this grand old hotel, built in the 1870s should be a huge success in a town that is developing rapidly and lacks good hotels. Whilst the staff were very helpful during our two night stay recently the facilities are tired and greatly in need of some investment. The bathrooms were probably last upgraded in about the 1970s and the rooms could do with some modernisation of the lighting, ventilation and heating. They were clean and tidy and the staff are doing their best but Great Western need to turn this hotel into what it was when built, a great place to stay. The food was well cooked but the menu was very similar to the one we were presented with when we last stayed over 20 years ago. Could do better. Price reasonable

  • 1
    « Really terrible experience in Queens hotel »

    We arrived at the hotel, got to our room .. Which really was very poor and very depressing .. It was like going back in time, dirty filthy Windows and shocking dust so thick not far from bed !! The bed was so thin it truly hurt your back. Breakfast was the final straw when I asked for a smokie fish with a poached egg, it clearly had these items listed together. The waitress said No we can't do that, and I asked why she just said because we don't do it that way. This was in front of other guests at breakfast. I then had to argue that it clearly says and pointed it out on the menu that you can choose what you want . She then went to ask the manager and came back and said ok. The manager was .. The one cooking breakfast ? God knows !! Anyway, when my breakfast came it was a smoked haddock and poached egg, it wasn't fresh, it was poorly presented and the fish tasted old !! We were pleased to leave this room.. don't expect any nice toiletries whatsoever.. And don't expect a smile from reception. We will never stay in this dirty room again !! Look at this dust !! Just so shocking we should have had a refund !!!!

    « Comfortable One Night Stay »

    This is not one of the Better Best Western Hotels around and is in need of modernisation. However saying that all the staff were very pleasant and helpful, the rooms were small but adequate, I had a perfect nights sleep and that was in a room next to the main road. The breakfast was the usual buffet style with a good selection. I would stay in this hotel again.

    « 2 night stay »

    My husband and I stayed here for 2 nights last week and couldn't fault the hotel at all. The location is perfect and the hotel offers free parking and Wi-Fi. The staff are very friendly and polite and also very professional at what they do. Breakfast was excellent with plenty of choices and although we did not have dinner in the hotel the bar/lounge is very quiet and comfortable to sit and relax. Room 307 is lovely and spacious and the bed is the most comfortable I've slept in. Will definitely stay here again the next time we are in Dundee.

    « 5 star staff »

    Me and my sister stayed Friday and Saturday great value for money old fashioned well trained staff who know how to deal with guests which is very rare these days with bland faceless brands of hotels where your just a credit card number the queens is a breath of fresh air and long may it continue! Gordon mccallum

    « short break. »

    We have just come back from a two day break in Queens Hotel Dundee.It was an excellent two day break as usual.We have been there three times now and would recommend.Staff were exceptionally friendly and all very helpful.Room was 1st class with everything you need and breakfast was plentiful.Location is central and surrounded with all the famous shops.John and Hazel.

    « Great hotel »

    Stayed here overnight for work and unable to report a single fault. Easy to find and free parking. Staff incredibly friendly and happy to help with anything. Room was very clean and comfortable. Bar did some very tasty food and amazing value for money. Slept well and easy check out. 100% stay there when nearby next time

    « Overnightstay »

    Dated no music in the bar felt like i was in a library, almost felt like i was in an care home for old people, rooms are nice and clean, you get free parking, went for breakfast and it was again like stepping into the 60's so went out for breakfast at a local cafe, there is also no restaurant at the monment so had to go out for dinner. Best western step up your game this could be a fab hotel with a bit of work!!

    « Overnight stay »

    The hotel restaurant is currently being refurbished and they were using a temporary dining area on the first floor. Despite this the staff make every work well. The room was spacious and very clean. A very enjoyable stay.

    « Very dated and poor quality for a Best Western »

    Stayed here on business and was greatly disappointed. The grand façade and public meeting spaces masked a dilapidated interior. The lift felt like it would come to a halt. The rooms failed to block noise. The wallpaper was coming off the ceiling. The top hinge had become detached from the door. And the bed was rock hard on one side and too soft on the other. It was all topped off by the dated décor in the breakfast room. The breakfast was poor - the cheese was clearly past its sell by date, the pastries looked odd. And when I went to try one of the latter the limited choice was depleted by the manager who managed - and this was an art - to eat an entire pastry in one go. The whole lot was a tremendous disappointment consider the once grand hotel it had been - and the impressive views from the room.

    « Superb service from Sean »

    Here on business with a meeting followed by a dinner. Great attention to detail from our host, Sean who was attentive and helpful all the way through the afternoon and evening. Great food and flexible on dietary needs. Thanks all you made the meeting go so well

  • 3
    « Not the best, but decent enough »

    Hotel was easy to find and the parking was good. Receptionist and general staff were all very friendly. The rooms are spacious and kept very clean. Beds were very comfy and the shower room was easy to operate and worked well. Room facilities were overall very good. negative points: The wifi didn't work on the top floor, which was annoying as we had to watch some videos for work to prepare for presentations. The walls were paper thin and we were stuck next to some crazy lady who seemed to spend every evening skyping her cat, which made it hard to relax The restaurant was rubbish and the bar was just as bad. Drinks were very expensive, and the staff even recommended going down the road for a beer as it was half the price! Add to that the fact they had no music and the tv was never on. The hotel was fine enough, but is quite dated and could do with a revamp sometime soon.

    « Classic style and service »

    The Queens hotel is housed in an old building that still has a certain class to it. There are some elements that need a bit of a revamp, however, generally I found it well maintained and appointed. The level of cleanliness was very good. The staff were very friendly and helpful. It is ideally located for the city centre and universities. For breakfast there was a wide range of food; continental and the traditional fry-up.


Getting to the hotel ...

All directions
·From: North. Directly linked by A85 to A9 and A94, the Best Western Queens Hotel is near the city centre on Perth Road beside university. ·From: South. Linked by M6 to A9, then A85, the Best Western Queens Hotel is near the city centre on Perth Road beside university.