Rooms 12 Adults, 0 Child
The Best Western Duitama Nivari Hotel is located in the beautiful city of Duitama, Boyaca; better known as the Pearl of Boyaca. In this brand-new property our guests can look forward to experiencing the Best Western philosophy by providing excellent comfort and high quality service. On-site amenities at the hotel include a restaurant and bar, fitness center, safety deposit box, business center and access to wireless, free high-speed internet. The public areas have been designed to provide a modern atmosphere, as well as all of our well-appointed sound proofed 72 spacious bedrooms. The hotel is conveniently located within Solano´s neighborhood, offering easy access to local attractions such as Innovo Plaza Mall (just across the street), Pueblito Boyacense, restaurants, bars, apparel shops; beauty parlors, movie theater, casino, convenience stores and banking all within 0.05 kilometers from the Best Western Duitama Nivari Hotel. The Department of Boyaca is well known for the valleys and deserts that are a primordial part of the flora and fauna more representative of Colombia. Please note that in order to grant the tax exemption according to Colombian law you must meet the following minimum requirements: Payment must be made directly by the non-resident citizen in Colombia or travel agent registered in the National Register of Tourism (unless your stay has been made through travel agent) The exemption will only apply for foreigners visiting the country for leisure or vacation activities, verifying their immigration status with the current permit stamped entry and stay PIP-3 o PIP-5 o PIP-6 o PIP-10, or valid Visa TP-7 o TP-11 o TP-12. In case that the above requirements are not accomplished, our government requires to collect taxes with no exception. This property is following all international standards of the We Care Clean® - AHLA program, which guarantees guests a safe stay. For more detailed information ask the front desk or the website of Bestwestern.
"Really unhelpful front desk staff"
The Hotel is clean and tidy. The issue is the front desk. Yesterday my wife called for some ice for the room and was told it would be sent. Half an hour later she called again asking where the ice was, only to be told the hotel had no ice. When we we were leaving for a meal later that evening the staff then told us, that the hotel did have ice but it was not for guests. We then asked for reception to call us a taxi. the first receptionist said yes she would call, only for a second receptionist to overrule he and say no. My wife & I then waled into the street to hail a taxi in the rain. This is to what I expect from a Best Western Brand. I am English & my wife is Colombian. I have never been treated like this before even in a lower star rating hotel. Incidentally my profession is building hotels & resorts. The front desk staff need to be trained correctly as they are the face of the brand. I would certainly not recommend this hotel
Gerencia General, Owner at Best Western Duitama Nivari Hotel, responded to this review
Dear Andrew, Thank you for completing the survey regarding your recent stay at our hotel. It is very important to us, we value your opinions and comments. By telling us what you liked about your stay and how we can improve, you help us deliver a better experience for you and other guests in the future. We are sorry for the situations that arose during your stay. We hope you come back to visit us soon. Sincerely, Andrea Galvis General Manager Best Western Duitama Nivari Hotel
"A pleasant stay!"
I found the Best Western Hotel in Duitama to have excellent services and a comfortable room. Direct TV allowed me to watch international channels and the king size bed was very comfortable. The staff were extremely friendly and always greeted with a smile. I look forward to my next visit and the opening of their cocktail lounge.
This was a really nice place to stay. The staff was friendly and addressed us by name. The room is clean and comfortable. The breakfast was good. The location is central. The only complaint would have been that there isn't an option for English subtitles with the TV. Also, the hotel states they are a Best Western and offer additional points for members but when contacting Best Western, they state they hotel is no longer associated with them and the hotel is not on the Best Western website. It was a very comfortable stay and I would recommend it.