Best Western Plus Dover Marina Hotel & Spa, Douvres

What a lovely hotel and great staff. Our room was spacious, clean and a great view. I would like to give a shout out to Ravi and Megan. Megan was very helpful with questions I had before arrival. She was prompt and pleasant. Ravi is a super star! From the time he checked us in to arranging an afternoon tea, he was always pleasant and efficient. I will return to Dover and the Dover Marina Hotel is where I will stay!

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

We came to this beautiful seaside hotel on the 3rd of January, really low season. We weren't impress from the services in general, the fact that 1/3 of the spa wasn't available was not really good…the room, not really the best, no fan in the bathroom, it's maybe to much. The restaurant too meaty, almost no other choice, and the host on the 5th not engaging at all. Best thing? The bar and mainly the bar manager, Rehar (really hope the spelling is right), engaging, focus, with attention to all the details. Was a pleasant stay don't get me wrong, the staff is really kind, but from a 4 star we expect little bit more.

We thoroughly enjoyed our stay, the room was beautiful with an amazing view of the beach from our bed. The hotel is right on the seafront and thy have three restaurants offering all varieties of food. I had fish and chips and it was lovely. The staff are very welcoming and friendly, especially the Manager, Ayush he made us feel very comfortable and even upgraded our room. We will definitely be back in the Summer and explore Dover a bit more.

We surprised my mother in law for her birthday last Friday for treatments and afternoon tea, The spa staff were all amazing, I had the most amazing Drift Away Fullbody massage by Georgia highly recommend her will definitely be back again. We also had amazing service in the Marco Pierre White Restaurant for our afternoon tea by Paolo, James and Hannah also compliments to the chefs the afternoon was amazing, so good were returning with all the family on Sunday. Highly recommend the spa and restaurant excellent service.

Went for a spa day on Monday and it was fantastic. Our Spa Therapist (Georgia) was lovely and our treatments were amazing. All the spa staff were extremely friendly and professional! The afternoon tea was delicious :)

On arrival we received a warm welcome from Ravi on reception,who was then joined by his Manager Ayush. Both were extremely helpful and efficient and Ravi was courteous and charming throughout our stay. There was a small misunderstanding on 2nd day when are room was not made up but Ayush dealt with this quickly and we only had to wait a short while before we able to access it. We ate in MPW restaurant which had a good ambiance and overall the experience was good but my husbands Fish Cakes were very well done. The menu was also very "meaty" with only 2 main course fish dishes! Overall we had a very good 3 day break and would recommend the hotel to friends and family. Mr & Mrs Parker

We had our trip cancelled being away 1000 miles and in a different time zone I missed my deadline by 40 minutes to cancel the night. The hotel has zero flexibility and kept pushing me back to booking.com. Booking.com has asked for free cancellation but hotel refused, have tried to change dates but no go. Working for years in hotels and travelling a lot I have never seen such a mess and lack of flexibility for guests before. Spent 24 hours trying to resolve the situation on the phone with the hotel and booking.com being reassured and then sent back and forth to call the other. The lack of willingness is embarrassing on the chain and the hotel. I will never choose this chain again and travelling to Dover soon we are booking another hotel.

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Karolina, Greetings from Dover Marina Hotel & Spa ! It is a matter of concern to know of your dissatisfaction with us regarding your booking for 30th December. Your feedback may not be as pleasant as the numerous others we have been receiving but we see it inappropriate in nature. Your reservation cancellation requests have been received by hotel well past your deadlines given by booking.com and has resulted in a revenue dilution/loss for the hotel. I'm sure you were well aware that you were holding a non-cancellable booking with booking.com. These mandates were known to you at the time of booking through a third-party website. Hotel has very little control on their booking clauses. Having said that we are flexible many at times to accommodate such requests provided supply of inventory is in abundance to make any amends. But that wasn't the case this time and we had to politely refuse this request. By logging in an unreasonable complaint on travel portals like TripAdvisor demonstrates a vindictive nature and intent of damaging hotels reputation for no rhyme or reason of hotel. I therefore request you to remove this feedback from our page immediately. Please be assured that genuine feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. This feedback is not relevant and inappropriate in nature therefore we truly condemn this feedback. Kind Regards, Ayush Mehta

Was on a work visit for a few weeks, had an amazing stay thanks to all the bar staff who was always smiling and always answering any questions I had. Shoutout to Ravi at reception who always dealt with any queries I had always professional and go extra mile for our group. Deffo recommend

Had a very pleasurable experience at both the hotel and the spa, where your excellent young spa person, Tanya (I recall) gave a very all round professional experience and will most certainly look forward to a return visit.

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

as always when we are in england for a short stay we book a room in this hotel. The staff are super friendly and go out of their way to make guests feel welcome. The sea view during breakfast is always the perfect start to the day. After all these years we are still very satisfied and will definitely come back

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

Ella been really helpful yesterday by changing my room with a faulty window at a busy time when the hotel was really busy and packed, she went extra mile to make sure I had a nice warm room to sleep in this cold time. Ella helped me few times during my several stay at the hotel. Ella is working very hard to make sure everything going smooth for our stay at the West Western so we could have a good experience.

This hotel is near to our home and we visit regularly for coffee, meals and on this occasion an overnight stay to celebrate an anniversary. It might not quite tick all the boxes for official 5 star recognition but the location, welcome, service, comfort, food and decor are exceptional and make it very special. The staff are unfailingly friendly and in their usual way quickly sorted out a misunderstanding that occurred during this visit. Our room on the first floor with a balcony overlooking the sea was unbeatable - and very warm in exceptionally cold weather !

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

Nice spa, my friend and I enjoyed the facilities: sauna, steam room and jacuzzi and the relaxation room. Staff was very nice. However, when it came to my treatment which was included in a package, I haven't been asked what i'd like and when I asked for the treatment from the menu (which was supposed to be included in the deal) the therapist said she could only do a relaxing massage which did absolutely nothing to me. So a bit disappointed. I've contacted the hotel to let them know about this and, two weeks on, I still haven't received a reply.

Very impressed with the level of service carried about by the car stuff for my work Christmas party. It was very busy but they stayed calm and still offered a first class service. Special thanks to Cha & Kristna

Have just had a Christmas lunch here with friends .Absolutely first class fare for the price paid .Staff were very professional and attentive to our needs.Brilliant ambience with piano playing in background .Well done Best Western will certainly use again.

Got the opportunity to stay here through work. The front of house staff Ravi & his colleagues ensured we were all sorted and well taken care off. Rehan, Cha, Chris, Jacob, Krishna, Ceri and Mel. Just a big thank you for making me and my colleagues feel like we are at home away from home. We were met with smiles, served with smile and always treated so well. It's fair to say it made being away from home so much easier as one could always call on anyone of you all and things would get sorted. To anyone considering staying here please do you will not regret it. Amazing place for work, family and friend trips. I give 5 stars everytime and mind you it's my second stay here in a space of 2 months.

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

I had ordered a Sparday and afternoon tea treat online for my mum as an Xmas gift. Unfortunately the voucher either got lost in the post or wasn't dispatched. I emailed the relevant team in the morning asking for a replacement voucher, either to pick up or to be posted again. No reply! I rang the hotel and spoke to a polite person (male, no name given) who unfortunately didn't really want to deal with my problem. He said he would call me back later and to give him some time pls. No call back, after 3 hours had passed! I then rang again and spoke to a lovely girl on reception, called Megan. She was a star, she had real empathy and resolved my situation within minutes. All I had to do was pop down to the hotel later on as she had found my order, printed it out and popped into an envelope for me to collect later on, along with a free drinks voucher for myself for my troubles!! Thank you so much Megan, saved the day and Xmas! Really nice when someone shows care and understanding unlike the first guy I spoke to.

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

My wife and I stayed here late November through the first week of December. Overall we thought the property was very good. The team were friendly, and Rehan in particular was excellent, making sure my wife always had her rhubarb gin. The hotel does need an elevator upgrade, and we had a couple of days where housekeeping didn't get to our room until late in the day, but overall we thought the hotel was excellent and good value for money. Breakfast was very good, as was the food at the bar. We would stay here again.

SUJITH GOPINATH, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

A remarkable experience thanks to the friendly face mayur behind the reception. He was more than willing to recommend local restaurants and places to go. Had an issue with my TV but he came and fixed it personally. Ella was extremely helpful with adjusting my heating settings

The hotel is currently undergoing refurbishment and I had the misfortune of being put in a room which didn't quite meet my standards. I phoned reception and asked for a different room (after i had explained my problem) to which is was met with excellent customer service from Ella, who even brought the room cards up to my current room so I didn't have to travel down and change them. Ella was very polite and very helpful. If you get the chance to read this I'd like to say thank-you again for all your help!

Room 406 it's an unbelievable experience it's definitely a story to tell the grandkids and my eldest is 9 no judgment from the staff not even the guests and I turn up in construction clothes that was new to me not being looked at like we don't fit in and the receptionist mayur is a legend top marks

Had the most amazing stay at The Best Western Hotel in Dover. The views are superb! Thank you Ravi for making my stay enjoyable and refreshing and also for your exceptional customer service. I couldn't have asked for more.

Check in was very smooth. Reception, especially Mayur is very helpful and warm. Facilitate my check out and request. Really very happy that he is working here to ensure guests have a very wonderful experience. Would stay here when I return to Dover!

I had a lovely time at the Great Western hotel. I was able to check in early which was a bonus. The hotel was lovely and clean. The staff were very friendly especially Paulo. I would definitely go back.

I am yet to arrive at the spa, but I believe I have been in contact with Charley, who has been so incredibly helpful. She kindly and swiftly moved my date and has also helped me out with other scenarios, such as suggesting nearby restaurants. What wonderful stuff they have at the spa. Thank you so much.

We arranged a School reunion around Remembrance weekend. From the outset, Megan was really helpful in facilitating our booking and Hannah similarly, in arranging our private dinner for 20+ of us. The Hotel was a very comfortable place to stay, the breakfasts are superb and all at a reasonable rate. We're planning along stay at this Hotel next year ! Top marks to the Dover Marina Hotel! I've already mentioned Megan and Hannah, but they were terrific. They were clearly busy, with lots going on at the Hotel, yet they were calm and genuinely pleasant & friendly throughout our stay. Thankyou ladies, you and your colleagues helped make our stay a very positive experience..

I stay at the Marina hotel regularly on business. It is a good hotel but i want to give a big shout out to all the front of house staff who can't do enough to help you and create a really enjoyable time. I wish i could name everyone but i haven't learnt all their names just yet. Megan on reception has been super friendly over a couple of minor issues i have had. I really appreciate all she has done

Went to Dover with the family for 1 night at the Best Western Plus, ended up staying for an other night. Stayed at THE HARBOUR SUITE which has stunning décor, amenities and an amazing view. Chilled out at the waterfront bar with some nibbles and lip-smacking cocktails.

The best experience ever. I will definitely visit this beautiful hotel again. Beautiful location. Friendly staff. Quality service. Very very happy. Breakfast was sumptuous and delicious. Value for money definitely.

This is very nice hotel, I will be honest I was never a fan of Best Westens but stayed in one with work recently that was good so gave this one a try. Could not fault anything really. Did not eat their but food looked good and it has great position on seafront.

The best Best Western we've been too. Got upgraded to an amazing sea view room with balcony. Was so big and lovely. The breakfast was great too. Also a nice bar and reception area. Gutted that I forgot to visit the spa before we left. Big tracks to Ravi who was an excellent and very helpful receptionist

Nice room with a view. Good leisure facilities. Lovely restaurant. Just a shame it was all spoiled by 2 noisy nights with no sleep and no one available to address your issues. overall, a very disappointing 3-day visit to Dover.

The hotel itself was only a few miles from the station so really accessible. On arrival the reception staff were prompt and friendly and there were plenty of seats around the lounge area to sit in. The room was a double on suite and was lovely. Sometimes I find hotel rooms stuffy and this wasn't. I had a sea view which was very pleasant. I went to the bar area to work and the wifi was quick which always helps and the waiting staff although busy, were happy to serve me. I ate room service which was quick and easy to use and the food arrived hot and plentiful. I can personally recommend the Greek Salad. I did not have breakfast but there was tea and coffee in the room. The room had a hairdryer and iron which was useful as I stayed on business. I would highly recommend this hotel to tourists and people on business. It was a great all rounder.

Very, very slow service in the bar. Appalled to be charged £13.20 for a glass of very ordinary Malbec! The meal was our bowls presentation evening was, however, quite good - especially the Beef Bourguignon

I booked the hotel for a work trip and after a long day travelling a Spa treatment was just what I needed. Georgia was beyond amazing, in fact I'd even go as far as saying she was magical. Hotel was good, staff were very friendly and the steak was to die for, I know where I'm staying next time I visit Dover

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Dover. I had a wonderful experience at the Best Western Plus Dover Marina Hotel & Spa. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

A very peaceful and welcoming place. Was here on a business trip but the stay was great. the hotel team staff were so very helpful, welcoming and always with big smiles on their faces. Really enjoyed their services. A big shout-out to their food. Definitely will be returning back for a good, delicious seaside meal. Their fish and chips are to scream for.... Loved it.

Ravi, superb service, great service and helpful in helping me with a room with a sea side view. Could not have found this room without his courtesy.. Great hotel facilities and will prefer to stay here again.

A birthday trip away to Dover for the weekend. Stayed at Dover Marina Hotel and Spa. Room was a bit dated. Service was friendly and helpful. The Spa area was small, but ok for a quick visit, not a long one. And location along the water good for a nice leisurely walk. Breakfast was average at best. Poached eggs cooked more solid than boiled eggs! An ok option if in Dover, but we are unlikely to return.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, On behalf of Best Western Plus Dover Marina Hotel & Spa, we thank you for choosing to stay at our hotel. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. Whilst in no words can I express my deepest apologies for the inconvenience caused to you during your recent visit with us, I have shared your comments with the concerned head of departments and all corrective measures have been taken and systems put in place to ensure that such issues of similar nature do not reoccur. I request you to kindly take this incident as a one off case which for sure is not the reflection of the usually high standards of services which are followed by us at Best Western Plus Dover Marina Hotel & Spa and hope the same should not stop you from coming back to us. Thank you once again for giving us the opportunity to serve you and we look forward to the pleasure of welcoming you again at Best Western Dover Marina Hotel & Spa, Dover. Warm regards Ayush Mehta

The mattress was most uncomfortable and the room far too hot despaired take window being open. Our tv didn't work….no signal. There was no information in the room about how to work the tv or the heating.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, On behalf of Best Western Plus Dover Marina Hotel & Spa, we thank you for choosing to stay at our hotel. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. Whilst in no words can I express my deepest apologies for the inconvenience caused to you during your recent visit with us, I have shared your comments with the concerned head of departments and all corrective measures have been taken and systems put in place to ensure that such issues of similar nature do not reoccur. I request you to kindly take this incident as a one off case which for sure is not the reflection of the usually high standards of services which are followed by us at Best Western Plus Dover Marina Hotel & Spa and hope the same should not stop you from coming back to us. Thank you once again for giving us the opportunity to serve you and we look forward to the pleasure of welcoming you again at Best Western Dover Marina Hotel & Spa, Dover. Warm regards Ayush Mehta

This hotel was great! Great view and spa facilities great. Rehan was great, went our his way to find a cake for my birthday! Great bar manager. Very much appreciated and recommend. Appreciate his whole services going out his way for the whole weekend.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

I stayed here for one night on business. I was allocated room 101 which was large and clean but very noisy. There was a constant fan noise coming from the room below which maybe the kitchen and this made for difficulty in sleeping. This was made worse by the deliveries just outside from 0500. In contrast the service at the hotel cannot be faulted. The team on the front desk were helpful but the service in the restaurant from one of their employees (Harry) was superb. He was incredibly attentive and professional and clearly an asset to the hotel.

Lovely staff! Special thanks to char and crishan, made us feel so welcome and gave us the best possible cocktails, I don't go anywhere else for a drink as the staff are so pleasant each time! Thank you guys x

The Dover Marina Hotel were extremely accommodating at our family funeral reception. The staff showed compassion and empathy and offered a first class buffet at the event. They all went the extra mile! Many more happier occasions are booked with this great Hotel

Wonderful staff especially Ravi ?? Nothing too much trouble and genuinely welcoming . Rooms are small but immaculately presented and comfortable A wonderful stay , Thankyou , next time I'd like a view of The Adriatic Sea please or maybe The Sahara Desert ??

Located directly across from the Atlantic Ocean, this hotel provides a wonderful view as well as very helpful, friendly staff along with the quaintness of a beautiful hotel. This is not your normal American Best Western. This is a historic hotel that has been refurbished with a true respect to its origin. That said, you get a beautiful hotel with that historic feel. Rooms are not large but adequate for a couple. Double bed, walk in shower, and nice TV. We stayed here in preparation for a cruise to Norway.

Staying at The Dover Marina Hotek, just enjoyed an excellent supper in Mr White's English Chop House. Very comfortable hotel with friendly courteous staff. Best place to stay in Dover! Elegant bar for pre and post dinner drinks, wouldn't hesitate to recommend it!

Rather dated with funny sloped floors, but comfortable with great location and views of the marina. Had something of the feel of Faulty Towers, but without the rude staff! Special thanks to 3 staff members: Nene - super friendly, cheerful, helpful and excellent service Meghan - always efficient and helpful with a big smile George - very helpful on check-in Room cleaning staff on level 2 also did a great job. David and Helen from Aus.

This hotel one of the best having sea view in front of the hotel .The receptionist staff was very helpful especially George n other girl (curly hair) was outstanding n last but Mr Ayesh Mehta (FOM)was one of my bestest person he made sure that we receive our taxi perfectly.And the tomato soup was just nourishment .I can give you only 5 Stars but if I had a chance would give you 10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐. That's what you guys deserve . Regards Clifton Colaco Domnic.colaco@yahoo.com

I have always wanted to take the Calais to Dover Ferry and see the White Cliffs of Dover and Dover Castle. This trip exceeded expectations. I loved this beautiful hotel. The location was fabulous. The scenery beautiful. The entire staff was well trained and very helpful. I highly recommend this hotel.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Ayush Mehta

Great location and the bonus of being able to drop off bags right near reception and then park for free a short distance away. However, was asked for payment at reception when I had already paid (as far as I was aware at least) because I had selected a pre pay only rate when I booked. Please do check what you have paid for and when you have paid for it as the booking system is confusing. There is only one lift for the entire hotel. We waited 10 mins and it still hadn't arrived or seemingly moved so we gave up. Our room was absolutely tiny (4th Floor) and not, in my view, big enough for two adults with luggage. We had paid for a sea view, which we had, but you need to pull aside the net curtain and prop it up somewhere. The window was dirty and you could see that the window sill outside was rotten. The radiator is at a bizarre angel underneath the window and the curtains plus the radiator make it very difficult to get out of that side of the bed. They need to put a sleek modern radiator in on one of the walls, remove the curtains and the massive pelmet and put some blinds in. The room and the hotel was very clean and the staff friendly. No B and B rate is offered when booking which is really bizarre. Our advice nip to Wheeler's for a light breakfast and don't pay out for the one in the restaurant. The hotel has HUGE potential to be amazing but the rooms are really letting it down as is the exterior maintenance. We too shall stay at the Premier Inn in future just to get a bigger room.

Stayed for 1 night, cost £72.00 without any breakfast. Room was very tired and dated , very dull with old fashioned furniture, we certainly won't be stopping again. We Will go to Premier Inn, in future.

Reviewer- Siobhan Where do I begin? Sian (who has now moved onto a new role) & Hannah where amazing wedding coordinators! They could not do enough for me & my now husband. Anything we asked or the slightest worry was gone, when I asked them! Via email on the phone or just popping into the venue, it was never an issue. The venue was amazing, the DJ fabulous, food was unreal! And to top it off the bridal suite is unreal!!! Our guests loved when we did a royal wave! Do not hesitate to book this as a wedding venue! Mr & Mrs Brown 02.09.22 Value for money absolutely!

Booked this lovely venue for our wedding, from the start we were greeted with friendly staff. We were kept informed from the start with all the planning for our special day. The wedding coordinator's Sian and Hannah kept us at ease and were very friendly and organised. All family and friends commented on the venue and food was amazing. We can highly recommend this venue for weddings outstanding overall service and extremely with how are day went.

The Best Western is beautifully located with really nice rooms, breakfast, great rooms and bar services! However the best of it is the utmost helpful staff, namely, Ravi, the wonderful receptionist who helped me through a short notice stay with utmost progressive thinking , helpfulness and kindness. I cannot thank enough for this wonderful stay! Well done! Just keep going like this! Best Martin

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

Nice seafront hotel with excellent front of house staff. Jessica was friendly and helpful and made our stay complete! She is a credit to the hotel and deserves to be top of the service table! We will be back in the near future, the seafront outside bar is a nice addition and popular on a sunny day. Beer price quite steep meaning we had to take a short walk in to town for a reasonably priced drink, but probably comparable to most other hotel chains.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

Convenient for all of Dover Parking a little strange as away from hotel next to a sort of marina. Only a short walk but maybe check in yours bags before parking your car! Lovely welcome from the receptionist Jess Helpful and professional- well done

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

Here we are back again!- warmly welcomed by Jess Efficient and friendly Not sure what I did to be allocated a Harry Potter style room - all previous bookings have been good size room and bed - maybe we look to stay elsewhere ~ but we would miss Jess!!

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

The staff were friendly and very helpful. The afternoon tea was delicious and, as we couldn't finish it, the lady on reception boxed and put our unfinished cakes and sandwiches in the fridge whilst we had our treatments. The treatments were relaxing and we thoroughly enjoyed our day. Many thanks.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

We booked this hotel for 2 night pre-cruise. The location is excellent both to see the ocean and close to the town for shopping. We knew the hotel building was old and the rooms would be very small but I wasn't prepared for no air conditioning. Our room was 81 degrees and it was sweltering to try and sleep in that heat. We were told that ours and 2 other rooms had a/c problems and although everyone was nice that worked there, they didn't seem that interested in making sure the a/c got repaired nor did they offer any kind of compensation for the situation. If you have mobility issues I would not recommend staying here as the elevator is slower than a turtle's crawl and the stairs are uneven and some are missing handrails. I hope they consider upgrading this hotel before too much longer as the history of the hotel building itself does not outweigh the comfort for guests.

Excellent service by all departments Ravi at front desk extra helpful. Highly recommended to stay. Very central super restaurant especially the curries. Enjoy the scenic runs walks and views. 5 min from Historical center boardwalk up to the cliffs of Dover exceptional walk.

Adequate. be able to carry your luggage up and down the stairs as the one elevator is tiny and slow. Check for other events during your stay as the wedding party and reception went late into the evening hours with loud music outside our windows and partying. The room was adequately clean and the shower was good.

From the very first call with Sian, I knew we were in stay hands ! We had about 4 weeks notice for our daughters wedding, and lots of decision making ! Sian was so friendly and helpful with every step of the process, she gave guidance for the timings of the day along with menus and drinks package. We had a number of guests who wanted to stay and bridal suite for the bride and groom, all made very easy for us. We were able to get access into the room the day before so we could decorate and dress the room as we wanted, although they also offered to do this for us. The actual day was a huge successful and nothing was too much trouble for the team, from the food, timings of the day, the morning after and our rooms were all just perfect. A special thanks to Sian and Hannah for there exceptional personal and friendly service, you made our day very special. I would not hesitate to recommend you guys to everyone ! The Toohig & Diwell Family

I want to share my experience at this amazing hotel. I booked my room over the phone one of the receptionist named Ravi was very humble and helpful. He explained all the formalities with keen details. I loved my experience at this family. He went out of shoes to helped me to guide all the nearest attractions. I am very much looking forward to visit again.

Tirtharup Biswas, Other at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

Hello Everyone, My fair, honest, and balanced review of my one night stay on 20 August 2022. This Best Western franchised hotel far exceeded my expectations. Truth be told, there are quite a few Best Western franchisee's that do not maintain their properties to the high-standard level expected from the Franchisor. Knowing this is the reason for my low expectations of this facility. I chose it simply because of the proximity to the Passenger Cruise Terminal. And for one night, how bad could it be? Goodness, was I wrong! The hotel is FANTASTIC! All because of the tireless effort, dedication, and high regard for his guests. The Hotel Reception Manager MR. AYUSH MEHTA. First Mr. Mehta's work ethic: NON-STOP! His grooming and attire: Like he is the best-man at a wedding. IMPECCABLE! His manners and diction: A STATESMAN! I am so grateful to have met him. His graciousness has left a lasting impression on me. Mr. Mehta might have done me a disservice? He has set the bar so high of how a guest should be treated that I am certain I will be let down at my next hotel stay elsewhere. (LOL). THANK YOU, AYUSH! It has been my honor to have met you. You are at the apex of professionalism. Thank you AGAIN! ... Side note: For the franchisee's sake, I hope he or she realizes the Super-Star in their employ? You are destined for greatness AYUSH! Alright, if you have read this far I'm sure you are suffering from "molasses" overloaded. I know you might think that my critique of Ayush is over-the-top. All I can say is, find out for yourselves, You will not be disappointed. The hotel itself: BEAUTIFUL! Old classic building with state-of-the-arts facilities and amenities. The rooms spotlessly clean (thank you House-Keeping). The bathrooms updated. Powerful shower water pressure, and very hot water (be careful). Quiet rooms. Large TV's with more channels available than you could possibly need. Kettle with teas, coffees, creamers, and sweeteners (Of course. It's the UK. Hip-hip hooray). Bed, sheets, bed covers, and pillows spotless and very comfortable. Food: FANTASTIC breakfast. High quality food. HUGE selection. Perfect service. That's enough, right? Yes, I think so. Oh, one last this, however. Kudos to the night Manager. Never got his name, but he also set a high standard for himself in his work ethic, professionalism, and treatment of his guests. Thank you "unnamed". Thank you for reading.

Tirtharup Biswas, Other at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

Four of us called by for a drink on the terrace on Saturday September 3rd. I only wanted a glass of milk! Yes, Milk! The bar staff were immediately thrown into crisis since it was seemingly unheard of that a customer should ask for a glass of milk! Reluctantly, and after some debate they provided it but charged me £1.60 !!! for the privilege. £1.60 for a glass of milk ! Never again. In future I'll choose to have tap water for free.

Tirtharup Biswas, Other at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, On behalf of Best Western Plus Dover Marina Hotel & Spa, we thank you for choosing to stay at our hotel. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. Whilst in no words can I express my deepest apologies for the inconvenience caused to you during your recent visit with us, I have shared your comments with the concerned head of departments and all corrective measures have been taken and systems put in place to ensure that such issues of similar nature do not reoccur. I request you to kindly take this incident as a one off case which for sure is not the reflection of the usually high standards of services which are followed by us at Best Western Plus Dover Marina Hotel & Spa and hope the same should not stop you from coming back to us. Thank you once again for giving us the opportunity to serve you and we look forward to the pleasure of welcoming you again at Best Western Dover Marina Hotel & Spa, Dover. Warm regards Tirtharup Biswas Hotel Manager

Had my Hen Do at the Waterfront spa this weekend and what a day it was. The staff - especially Charley- went above and beyond to make us feel like VIP's and to ensure we had enough of anything we needed. I cannot thank the hotel staff enough for their upmost care for our whole party. We even had a complimentary gift to go with our beautiful afternoon tea which was decorated by the amazing staff. The treatment itself was also very amazing. I cannot recommend this place enough!

Tirtharup Biswas, Other at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

It was my first time coming here & the customer service was incredible. They were very attentive & lovely, the afternoon tea was very tasty & filling, I couldn't even finish it lol! The hot stone massage was very calming & soothing! 10/10

Tirtharup Biswas, Other at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest. It was a pleasure having your stay with us at Best Western Plus Dover Marina Hotel & Spa, Dover. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our Team and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thanking you with best regards, Yours sincerely Tirtharup Biswas Hotel Manager Dover Marina Hotel & Spa

We were so disappointed with this hotel!! First, because the hotel was full, they could not hold our bags until the rooms were ready in the afternoon! So after disembarking from our cruise, instead of spending the day discovering Dover, we had to stay (along with quite a few other people) in the hotel's lobby, bar or wherever we could find looking after our bags. Ridiculous that a supposedly 4 star hotel cannot find a room to store their guests bags!!! The room itself was in need of some TLC… a shame because otherwise it was quite big, had a great sea view, and beds were confortable! But the closed windows let the air in, there was mold in the shower, stains on the carpet. Not to mention the uneven floors in the room and corridors!! Finally there is only one lift, incredibly slow!! There was a line of people waiting to go down with their bags or pushchairs, since we were not in the top floor when it stopped in ours it was always full of people and their bags…. Ridiculous On the positive side, the restaurants were very good and the service there lovely!! If we're ever in Dover again we'll definitely go back for a meal!! Location is also great, right by the beach, close to city center.

Me and my girlfriend visited the hotel to celebrate our 3 year anniversary. We found an amazing deal on spabreaks.com which is where we discovered this hotel. We decided to give it a chance. The hotel is beautiful, we had a sea view room upgrade which was a pleasant surprise and the view was excellent, highly recommended. We had treatments from the Spa which were 10/10. The ladies were very welcoming and lovely. Maya who gave me my facial was very professional and kind. The unlimited use of the spa facilities added to the excellent value for money of the weekend. Finally the restaurant was fantastic and the service was amazing. Carla who served us was such a treat and really made the night enjoyable. They went above and beyond with it being our anniversary with complimentary glass of Prosecco and table decorated for the occasion. Can't thank the guys enough for making it a special night. I would highly recommend this hotel and we will most certainly be returning before the end of the year. 10/10

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

All those lovely pictures of the hotel pure Bliss but unfortunately they don't show you 4th floor at the back I was booked in to room 417 from the 11th to the 13th of August it cost over £300 and it was a nightmare You could not open any window although You had 2 frosted windows that you could not look out of and a door leading onto a small balcony that you could not use as the door was nailed shut it was behind a curtain and when you opened the curtain the windows were filthy There was constant water running unto the small balcony from I believe air conditioning overflow pipe above so you constantly had running water running onto the balcony and there was a dead pigeon On the balcony that was there that long it was just a skeleton and A few feathers There was an air conditioning in the room that was constantly on And every time you tried to regulate it, it was either too hot or too cold It was that bad it played havoc with my asthma and i had to leave on Friday night And ended up sleeping the rest of the night in my car when booking a room check it out first

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

As regular visitors to this hotel we are always pleased with the genuine welcome and hospitality. During the heatwave in July the air conditioned rooms were a very lovely way to escape from the heat. The staff were amazing during this time. An influx of visitors looking for refreshments were well catered for. My husband and I were in awe of the chefs in the kitchen as they were preparing an unprecedented amount of food and in the heat that is often experienced in catering kitchens, alongside the extreme heat outside, they did an amazing job. We really felt for the staff who had to deal with customers that didn't have the patience for a slightly longer wait. Our thanks go to Loran, Belinda, Hannah in the restaurant and Cha in the bar. If you want friendly staff, amazing views, good food and hospitality then I recommend this hotel wholeheartedly.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I have been arranging my parents 40th wedding anniversary party in the winston suite at the hotel and with the amazing help from Sian helping me arrange everything it was amazing at the weekend. Everything went perfectly & my family and parents friends had a lovely time celebrating & was exactly as we wished. Thank you so much Sian & all the staff that worked on the day and helped us out and made it special.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I would like to say what a great place this is to stay. The staff were second to known and could not have been more helpful. All were polite and chirpy from reception staff to the restaurant that served amazing food at great value. One of my party are already booked to go again. Ideal spot to visit the castle or to go to the beach (albeit pebbley)

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

The hotel is ideally located just across the road from the beach and a short walk to the ferry port. We had a good sized room with a sea view. The staff were very friendly and helpful throughout our stay. Would would happily stay here again when using the ferry.

I would like to say that this hotel is the best. It is brilliant. Amazing staff especially Arun he is amazing. Also smiling and collective when serving. He shines through. Both husband and I love coming to this hotel. We got married in this hotel so I love this place.

Very small room on the 4th floor (it was a servent room) sold for 140 EUR! No place at all! View from the room is a dead pigeon, disguasting! Everything is very cheap! At arrival the receptionist tried one more collect the payment, despite we paid 2 mouth before arriving, beware of them!

Where do we start, the whole day was just amazing from start to finish, the team couldn't have been more helpful to make our day as special as it was. Sian the events manager went above and beyond to make sure we were happy with everything, the day just ran so smoothly and stress free. We had an amazing menu tasting session, it was the perfect date night in the build up to our wedding day. A beautiful venue with stunning views, amazing team, and one very happy Mr & Mrs Loader. Our guests haven't stopped commenting on just how lovely the day was. Thank you from the bottom of our hearts for making our wedding day so memorable, these memories really will last us a lifetime. Xxx

Stayed here for one night while on a birthday break around South East England. Didn't know there was spa facilities until we arrived - I hadn't looked in much detail beyond the location, sea view room and price! The room was excellent, well insulated from the sounds of other rooms and the corridor, air conditioned with a great view of the harbour from the hotel's prominent location right on the Marina Esplanade. We didn't use the on-site restaurants so can't comment on those, but they were buzzing with people and the food looked great! We used the spa facilities in the evening and were pleasantly surprised, very much a luxurious feel to them. The only thing missing was a pool. Signage could be a bit better as it's a bit of maze down there, but the maintenance guys did mention in passing there is a refurb due soon for some areas so hopefully will be addressed at the time - until it was pointed out to us by the spa reception we didn't even know they had a lovely relaxation room! The following morning, my wife was keen to see if they had any spare slots for a treatment, and even though we were departing that day we were going to be in the area for a good chunk of the day so could pop back. The lovely girl on the spa reception (can't remember her name, looked a bit like a young Kiera Knightly and originally comes from Dagenham!) advised that they were fully booked but was kind enough to take our contact details and would call us if anybody cancelled. She had excellent knowledge of the products available, my wife uses TempleSpa herself (hence the keen-ness to have a treatment!) and they discussed at length and in detail on the newer offerings etc. A while later in the day, luckily a cancellation came up and they called us, true to their word. Popped back and just over an hour later I had a very relaxed and happy wifey! Her 'Quenched and Drenched' facial treatment was done by Georgia - wifey explained to her that she had a facial earlier in the week elsewhere and it had left her face feeling tight and a little uncomfortable. Georgia took extra care to bring blood flow up to the surface of the skin and the skin was literally flooded with multiple different products to help repair any damage in addition to the core purpose of that treatment. She used a deep cleansing mask which I'd not had before. While the mask(s) were on soaking in she was always present and provided massage on arms, neck etc, continuing to look after and pamper her. A lot places tend to apply the mask and walk away which is not great when you have an overactive brain. She made sure to address any specific skin concerns that had been noted on the consent sheet or mentioned to her directly. Afterwards, my wife could feel the difference straight away on the face and could visibly see it for a few days afterwards as well. An all-round great experience at hotel and spa and we will definitely be back for both!

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I had this voucher gifted to me as a wedding present which my husband said I could take a friend with. When we arrived we were greeted by 2 lovely receptionists. The spa it's self was lovely however, the treatment an India head message at £45 for 30 minutes was so bad! Me and my friend has 2 different experiences both being bad. We did not receive and Indian head massage but just someone running there fingers through our hair, my husband could have done better. My therapist would crack her finger during my treatment and was constantly checking her timer to see if the 30 minutes was up. We were also over charged for hiring dressing gowns- which after 2 weeks I have now been reimbursed. We where offered a complimentary 30 minute treatment which we have both declined, we will never come back for treatments here and have not heard great things about the treatment sector here. I am not happy that we haven't been offered a refund for the treatment that we didn't receive. It's a lot of money for having nothing done. When emailing to complain I had booked under my married name yet I was being addressed in my maiden name.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Lovely hotel and the perfect spot for an overnight stay if sailing the next day. Taxis are available but a little unpredictable so the port is easily walkable. The hotel is an old one but kept to standards you would expect from a Best Western. Our room had a sea view which was lovely, we didn't use the spar so I can't really comment on that. We had a bite to eat at the bar, the food was lovely and the price was reasonable for a hotel. All the staff we spoke to were extremely polite and also very hard working. We enjoyed our stay and would 100% recommend it.

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

For my birthday last year I received a voucher for the Spa. Due to work commitments and other things I finally managed to book treatments for my daughters and I for today. I wasn't disappointed. My daughters had Tanya give them manicures and pedicures. They told me she was very nice and friendly. I had Georgia for a massage and go figure detox treatment. She was lovely and did a wonderful job of both treatments. My daughters and I are very pleased with our treatments. Tanya and Georgia are a credit to you. I would definitely recommend the spa to anyone and the team there today are lovely. Thank you.

I went last week with my friend for the Spa day as a birthday treat for us both. On arrival we found all staff exceptionally friendly. Nothing was too much trouble and as it was one of the hottest day we were kept well hydrated with ice cold drinks. The afternoon tea was lovely and staff very attentive to our needs. We could not fault any part of the day and looking forward to repeating for next years birthday treat.

Decided to visit the MPW restaurant for afternoon tea for wedding anniversary. Literally first class and the food and coffee was outstanding. Definitely will visit again for an evening meal. Highly recommended to couples. Great for dover.

Tried to book directly with this hotel as the website didn't work, so I decided to phone their reception instead. First time I called, I explained to them that I needed to book directly because of problems with their website. The man who answered said he would ask the hotel manager to call me (!). I thought this was weird as I just wanted to book a room, however, the hotel manager never called back. So, I phoned back and this time a female voice said I could book with her. I don't know how many times I had to spell my name and my email adress to her, but eventually she said everything was ok. I asked her politely if she could send me an email confirmation of the booking, which seemed to come as a huge surprise to her, but she confirmed she would. After 3 hours I still hadn't received an email. I called again, and got an apology and she said she would send me an email confirmation at once, but again I had to spend about 20 minutes spelling my email adress. To make this story short I never got a confirmation. No matter how many times I called them, same story. I decided to cancel and phoned back and this time a different person answered and she couldn't find my booking, which really didn't come as a surprise to me. This person was very rude as I tried to explain and wouldn't let me speak at all and so I just hung up, my patience was gone.

This is the second time we have stayed at this hotel. We again selected a balcony room and enjoyed sitting outside overlooking the harbour and seeing the cross channel ferries coming and going. The room itself is narrow and therefore feels quite small. Possibly a little overpriced for the space.

We had a great short break, the Seaside 2 night Spa Break package was excellent value for money. The rooms were very well appointed. The food in the restaurant was excellent. We will be going back again soon.

We had our wedding here and stayed. Amazing day. Staff were brilliant, food was amazing and the room was great. Everyone had an amazing time and could'nt fault a thing. It was the best day and night ever. Thankyou

I am a regular of Tanya's in the spa and I truly believe she has healing hands. I have an acute nerve injury and when I leave I feel as though I'm walking on clouds. Highly recommend, thank you very much.

The hotel is in a good location for the beach, port, and town. The staff were courteous and helpful. Our evening meal and breakfast were good, with a wide variety. I'm a vegan and one of the chefs prepared a lovely chickpeas curry for my dinner and in the morning he prepared a plate of plant-based foods. The room was located on the second floor with a wonderful sea view. It was cool, clean, and comfortable. The spa staff were excellent. They went over and above their call of duty. I had a back massage and facial. Dawn, my therapist, was excellent at her techniques and pressure. I needed all those tight muscles in my shoulder to be released, and this she did.

It is with an extremely heavy heart I write this review as I have stayed at this hotel with my now Husband three times before. Before we moved to Dover we stayed in this hotel three times before in a Superior Double Room with Double Bed and Sea View. We had such a lovely stay in October last year for my Birthday complete with breakfast room service, petals on the bed, and beautiful afternoon tea that I decided this would be a great place to book for our wedding weekend. I'm a 2020 bride, my wedding was disrupted due to Covid but finally, it was to take place in Fort Buryogne Dover on July 16th. So when we were leaving the hotel from our October 2021 stay I booked for our wedding weekend, asking for the bridal suite. I explained that 108 (which we had stayed in) would be ok size wise but really we would need more space. I was told a suite would be perfect - we booked. We booked on the Flexi saver rate to ensure that we could cancel should we enter another lockdown. I was told a booking confirmation would be sent to my email... It wasn't. I kept calling to ask for this after this never came through but I was met with 'our system doesn't send this but it's all on the system correct'. Still, I kept calling up to ensure things were fine - that a hairdressing team could come into our room to get me and my bridesmaid's ready. That we could have a photographer and videographer, that we could have bridal cars pull up to take us to the venue. Every time I was told it was fine and when I asked for the booking confirmation every time I was met with the same line about them not being able to send it but it was there. I wished I had never booked direct and gone through booking.com. We had some heartbreak the week of our wedding, my parents came down with covid and so could not attend our wedding anymore. I called up Thursday 14th to cancel their rooms and doubled checked our bridal suite room was not canceled - I was assured it was not. Imagine my horror when I finally got there and the hotel had put us in an extremely small double room which you could not even fit two people comfortably in to get ready, let alone my bridal party and hairdressers. I politely raised the issue to the front desk who met me with rudeness and frankly were completely clueless... I asked for Megan who had made the booking... she had left the business. I asked for my booking notes and to my horror, NONE of our requests were in our notes. They didn't even have the fact that we were there for a wedding written down which is shocking to me - as someone who works in hospitality and leisure msyelf (for years) to not note such a key part of the information on someone's booking so your team can perform at their best during someone's special stay showed absolute disregard for customer service - beyond unprofessional. I've had more attentive staff at an Ibis, Holiday inn, and Travelodge in the past. I really wished we had just booked the Travelodge around the corner as I do believe the service would have been much better than this Best Western hotel which is supposed to be a Best Westen Plus (better than the others). When notified of the issue, they tried to put this all on me, a distressed yet very organized bride. It took a look of working but they moved us to a slightly bigger room, it still wasn't big enough but we were told the bridal suite was double booked and this was the only room they could give us. I was in tears. It took my guests to sort this out for me and it was one of them who gave us their room to get ready in. It was also one of our guests who gave us The Lighthouse Suite on the night of our wedding as they had been upgraded to it from the same room we were in for as little as £35 months ago. A suite, which was what we had tried to book. I can't help but think that if this team had actually taken the care to listen to me, their customer, who was very excited about my wedding and spoke about it in every conversation I had with them, and taken notes on my wedding weekend, they would have offered the upgrade to me and then I could have raised their mistake so long ago because I was supposed to be booked into this room. To top all of this off, after playing musical chairs with rooms, we didn't even get the room service breakfast we were promised when we booked on the morning of our wedding and the morning after. We tried to call down to the desk to raise that it hasn't arrived at the booked time - no answer, so my groom had to go down and get breakfast for us... I raised all of this when I left the hotel. What did I get offered in return to make up for this... an £80 spa voucher. An £80 Spa Voucher! That's all that ruining this experience meant to the Best Western - £80! I should have had a full refund or an offer of a re-stay with no cost personally after all their mistakes. I was offered to book a standard room again and be bumped up to the honeymoon suite, but basically, that meant giving more of my money to this hotel to get an upgrade. I told the manager why didn't he sort this out during our stay, I was met with 'you were in distress so I didn't want to disturb you, and then you didn't come back for me to sort it out'. This is disgusting, he had my room number, he could have called up for a conversation. Such poor customer service. On this point as well I did keep going down to raise my dissatisfaction with his team so why didn't they raise it with him - poor poor poor and shows an extreme lack of hospitality and leisure training. I expected more from a place we had stayed before and had a great time - all the team we saw were new faces to us, all I can say is we wish we had had Megan and her team there to look after us. The spa, despite the appointments getting moved around due to staff illness and us not having our couples massage together on the day before our wedding, were the only saving grace as at least they gave us something complemenraty. The hotel team couldn't even get the room service we booked right let alone offer anything to make up for this blunder. Honestly, stay at the Travelodge - you'll get better service and pay half as much.

Our hotel was on the seafront with a view over the beach and sea with a balcony which made the experience much better than I suspect a room with no view would be. We were so exhausted after our drive we couldn't use the amenities but our room service supper - fish and chips with a large glass of chilled white wine was just the thing. Parking was easy and the staff super helpful. We would seriously consider returning to stay in the hotel for a few days without hopping over to France. Pigeons are a problem as they are fearless and like wandering into your room but they quite happily wander back out again when you tell them to.! It was llke a trip back in time to seaside holidays but with much better service. Thank you.

Present surprise by this absolute charming hotel. We were in the castle suite which is impeccably decorated. The bath was very modern and the showerhead two heads which made it so luxurious. The linens on the bed were soft and we slept like a rock. They have a Starbucks on premises that we enjoyed a few times. The view from the hotel, was of the harbor, where you could watch the coming and goings of the ferries and cruise ships. Staff friendly and accommodating! Had a delightful evening with a walk along the beach with views of the castle.

Imagine being displaced once from a canceled flight and again from a Covid rules change. After a patient cab driver took us to a few hotels near the Dover passport office (no vacancy), we staggered through the gorgeous revolving door of the Marina lobby; Joseph booked us so we could rest our weary bodies and minds, and Chelsea kindly allowed late checkout and stored our luggage the next day so we could explore Dover. Beautiful old history in the hallways and stairways, modern comfort in the beds and bathrooms. Wish we had gotten to taste room service or the restaurant / bar -- still, what a relief.

I had booked a weekend at the hotel with departure on Monday, because the website advertises meeting rooms and conference rooms for your exclusive use, so I assumed that meant the hotel had rooms that I could take business calls in. My transport was for Monday afternoon and I thought I could do a late checkout and then use the business centre for the last couple meetings. Tonight I find out that there is a £70 charge for a meeting room (they only have conference rooms) and there is a chance they are not even available. The website says nothing regarding extra cost. The latest I can check out is 2 pm even with the extra fees, so I am stuck without a room to take my calls in. Not only was this anxiety inducing to find out, when I had selected the hotel because it had these facilities advertised, but I now have to make alternate travel arrangements at 6 AM to be able to take my meetings elsewhere. A massive inconvenience and an unpleasant and stressful end to a “relaxing” stay. In addition, the hotel needs to offer water bottles in the room (at least one complimentary bottle would be good) and it needs to provide towels at the spa so you don't have to carry your room towel down.

We had room 418, which had recently undergone a refurb! It was great, lovely bathroom and shower, big fluffy towels. Comfy big bed. And the view . wow amazing. Reception all good, friendly service. We ate at Marco Pierre White one night (situated in the hotel) and mine was delicious! pan fried Salmon, new potatoes and mange tout. Husbands wasn't quite so good, he asked for a small fillet steak medium to well! It was quite tough, as I had a taste !! Bit disappointing as quite costly! We also ate in the bar area and the menu is great in there, lots of choice. We had chicken tikka, nnan bread and rice. Very good Merlot with that. Bar was perfect, service by Chris, Aaron and Vad. So friendly and obliging.

Hotel staff are all friendly and are very helpful. We had the seaview room on the 4th floor, so it was quiet and had a good rest after a day's exploring. The sunrise (pic) is a bonus if you wake up early. The hotel is very close to everthing, webuse it as a base for our adventures in the area. will definitely rebook when we come back to dover. ***Vince

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Had a one night stay before a cruise. Reception staff were either unfriendly or very fluttered because they were busy and short staffed. Parking permit had to be asked for, then we were given the incorrect one. Towels were missing in our very small twin room, replacements never arrived. Service in The restaurant was by and large slow and not very friendly. Food however was quite good. I would never stay here again, I would recommend the Premier Inn. Our room was extremely noisy from heating/air conditioning type noises, despite us not having it on. This is NOT a 4* plus hotel, more like a 3*

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

The hotel was lovely. All the staff were friendly and helpful, especially Megan on reception. The spa facilities and treatments were all really good, and the food in the restaurant was tasty and well presented. All five of us who stayed at the hotel really enjoyed everything about our stay and the view from the hotel was stunning. I would highly recommend this hotel.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We booked this hotel last minute for a short weekend getaway .., what a waste of money! Where do l start… The room was very small, bed a small double, we booked a double/sea view. The window was filthy with birds poop, the window seal was also full of birds poop, we couldn't open the window as the pigeons were eager to fly in, the curtains were plastic yuk!! shower was not working, only one tiny winey complimentary shower gel for two people, the phone was not working, the TV froze every 20 minutes, the clock alarm was set for 6am and woke us up. Dover is a S… Hole, dirty and grungy,., In my opinion the worse part of the country. we will certainly not be rushing back.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

To start with a positive: Whilst I don't know how much involvement the much advertised star chef Marco Pierre White really has with the hotel's kitchen; they do know how to cook! A nice, refreshingly different, menu and all really well prepared. Good wine list too. Restaurant staff very attentive and knowledgeable. Other than that; it's a bit like your old-building-stair-case-and-corridor-maze type of hotel with some rooms that are really nice and other's that are just OK. Refurbished rooms are really nice. The other ones are, may be, OK for a night. Depends on whether you're on a 1-night stay for a business trip or for leisure, I think. The check-in experience I find too "mechanical"; no "we're pleased to see you" and it feels like I could be here I could come here lots of times and I would still be asked if this would be my first stay (although, no one has asked me that either...) A bit more personal touch would lift this rating by quite a bit.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Right on the seafront, free car park behind hotel. Pleasant restaurant & lounge area. Short walk into Dover centre. Excellent steak in the Marco Pierre White restaurant. A rabbit warren of staircases but only to be expected in an old building.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Liked · Bathroom was modern. Bed was welcoming after a 15 hour drive. 3 minutes drive from the DFDS Ferry terminal. On the seafront looked like plenty of channels on the TV, Disliked · The room booked was not what was waiting for us. paid for and expecting a family room with One double bed and two singles. Went to the room and we had two singles. This was partly resolved by giving us an additional room where then half the family was on a different floor and this hotel is ridiculous to get to each floor. Obviously knocked through to the other buildings over the years so you can not simply go from the 2nd floor to the ground or even 2nd to 3rd. So what was supposed to be a nice family time together in one place was basically switching from room to room. - Staff were quick to at least sort out the 2nd room so no complaints there. But after 15 hours driving I wouldnt have had the energy anyway. WIFI was something I had to figure out myself, no book in the room to explain. But once the TV is switched off then no internet. Crisps or some sort of food on the floor in the room on the 3rd floor and also some mess on the floor in the second floor. While the rooms obviously have the fittings and fixtures of a four star hotel the rooms and corridors were really something from a Bed and Breakfast property. Those floors are more for the fun house and more waves than the English channel.

I stayed here over the Easter weekend with my husband and our toddler and we had the most amazing time. From the moment we arrived until checkout we were made to feel welcome and at home by the friendly staff, particularly the front desk staff. We stayed in one of the premium rooms and were blown away by it. It seemed to have been recently renovated and was stunning. Plenty of tea and coffee available in the room, as well as bottled water. The only thing more gorgeous than the room was the view of the sea from the balcony. The fish and chips at the restaurant were top notch, as was our dinner at the Marco Pierre White restaurant (my husband had the steak and said it was perfect). Definitely get bed and breakfast too, totally worth it. The gym is very impressive too, fully equipped with heavy weights (to my husband's delight). Guests have full access to the spa facilities which is great. You also get free parking in the rear car park. Having the beach just outside is what makes this hotel special. It helped that the weather was so gorgeous too!

This hotel made for a ruined weekend. A few years ago, we had a great time, in fact an amazing weekend at the Best Western Dover Marine Hotel. How things have changed….. I booked what I though was going to be a luxurious two-night break for my partner and I over Easter. I opted for a suite and paid a pretty penny for Room 122, the Harbour Suite. Fist impassions were exactly what I was hoping for a beautiful Art Deco room with amazing views over the promenade. Then things went wrong… very wrong. We dined at Mr White's English Chop House, which is a Marco Pierre White restaurant and we were really anticipating a wonderful meal. There is a poster or MPW on the wall and the inscription reads, ‘The Chef Who Made Gordon Ramsey Cry' I am not sure if endorsing work place bullying is a good thing, and certainly if Marco Pierre White or Gordan Ramsey visited this particular restaurant I am quite sure they would both be reduced to tears. On our first night after what seemed to be an endless wait to receive out order, finally a tasteless fish dish and at adequate burger turned up. After waiting a good 40 minutes, where we asked the witing staff if we could be served dessert, we were told there was a problem with the kitchen ticketing system…. Sweets turned up. I would rate them very average. We decided to turn in and my partner went for a nice long bath whilst I sat on the balcony looking at the sites. After a nice bath she discovered that there was a major leak in the bath drain, but it was late so we decided to report to reception the next day, and tried to mop up the leak with bath towels. The next morning strictly after a shower, I was on the balcony once again when I noticed a decomposing pigeon in the gutter it had clearly been there a few days as it was almost breakfast time I thought I would report it to reception after we have eaten Breakfast was chaos. Eventually the Maitre d admitted that we did in fact have a booking…. We were shown to the table and told that it was a buffet breakfast, which we both usually really like. The food was not worth the £15.95 we paid, so a tip here there are some cafes around which you would be better off gong too. Sing on the buffet counter said eggs were available and just to ask the server, but they were all too busy to take our order. We gave up on that ambition and after a 15-minute wait managed to get some herbal tea. I let reception know about the dead avian and asked what they were going to do about it! I was told by the receptionist, Chelsea that it would be removed but as it was out of their hands they could not offer any thing like compensation We went for a quick walk and went back to the room to find a maintenance man - who spoke very little English manhandling ladder and trying to remove the avian corpse! We mentioned that there was a leak he said that he would have to get approval from reception to repair it. Returning at about 3.30 in the afternoon after a lovely day out we found the same maintenance man in the bath attempting a. Repair, at the point the room had not been made up. We callked reception who said that in-coming guest were a priority to have rooms ready, they were short staffed and there was no set time to clean rooms so they had done nothing wrong….. My partner, now in tears spoke to the manager who said that it was all out of their control. Terrible service and terrible way to treat premier guests, we spent over £800.00 in the hotel that weekend. We were given a complimentary bottle of the cheapest wind on the menu and a £100.00 voucher to be used at the hotel in the future by way of recompense, but… we live 98 miles away from Dover…..

Stayed for an overnight stay the Hotel was easy to find , the Hotel was clean , airy , the room was spacious, clean, airy, plenty of light, the bed was very comfortable, bathroom very spacious with plenty of towels , toiletries, loo rolls, very easy to use use shower.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Very pleasant stay w ith very helpful and friendly staff. Such a perfect location with amazing sea views and seafront walks. Looking forward to a return trip soon to see family and friends. Thank you!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Had the absolute pleasure of being looked after by George. So calm and helpful! What a credit to your team. Organised and professional all the way in dealing with transfers to the cruise terminal and made everything effortless and straight forward. Thank you again and an absolute gem to your team!

I was passing and popped by for information, I was met by a young man called George he was very helpful and polite, he helped me with my enquiry , thank you I will defo be booking to come here again as been few times for all different reasons Thank you George

Book in was easy and relatively quick. We were in room 211. The rim was cosy but like the rest of the hotel it was faded and some things were broken. The good was the bed was reasonably comfy and there was all you needed in it. Additionally the breakfast was good and staff helpful. The whole building looked faded and in need of decorating. The corridors and lift was small so taking a suitcase was OK unless you met someone. The room looked over the back rather than harbour but the windows were filthy, the shower had a broken switch, the shaving mirror was missing but it's bracket was there.

Very friendly welcome at reception Still find the rather small lift provision somewhat disappointing for such a property Room well presented and good view out to sea front Next few days will give a better indication of experience of staying for an extended period

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I visited this hotel with my family for one night as a stopover before getting the ferry. We booked quite last minute. The lady working on reception, Jessica, was so welcoming and friendly. We dined in the restaurant and Belina who served us was also really friendly. Our one year old was quite noisy and messy but all the staff were really good with him. The rooms were great and just what we needed. We needed some help with the printing of some forms which Jessica on reception was more than happy to help us with. Really impressed with the service and the hotel.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Arrived for one night. 1st visit in 15 years. Jessica on reception was most welcoming and helpful. Hotel much improved. Lovely room. Spotless bathroom. Left early, so no comment on food. Will use this place in future rather than nearby motels. Reasonably priced too.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We stayed for 2 nights in March. The first night we discovered the heating in the roomwasn't working, this was repaired the next day. There was no written information about the hotel and it'facilities avaible.(first time ever for me). Staff communication was not that good. Sheets were too small for the bed and would not tuck in. Pillows hard and uncomfortable. We were not warned that the hotel was being refurbished and we were disturbed by the sound of drilling from the room above during the day. It does have a good, and the onl,y fish and chip resteraunt in Dover, but I only discovered that by chance when searchinh the internet. WiFi unreliable. Check in and out very quick .

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We went to the Dover Marina for Mother's Day Weekend. There were 6 of us staying. From the moment we walked it, we were treated like royalty.. so many personal touches, from Mother's flowers to entertaining the kids. The food was divine with a wide range of choices- I would highly recommend the mutton rolls and steak- absolutely divine. We had a beautiful room, fully equipped with all luxury amenities and THE BEST sea view. The private balcony could easily fit 2 families. Outside the hotel, there's a wonderful bar and outdoor seating where we enjoys the most divine cocktails- I had every single one on the menu!! We had a lovely walk to Dover castle (max 20 mins) and the White Cliffs.. there is so much to do within the vicinity of the hotel. The SPA is heaven and truly 2 days is not enough.. whether you're visiting as a family or couples- I cannot recommend this enough.. and will definitely be back for more!!!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Super cute hotel with large rooms and a great fitness center and jacuzzi/sauna/steam room. It has some old charm and free parking and right across from the water makes for a good place to walk. Great on site restaurant as well.

Stayed in the bridal suite for 2 nights, and had the most amazing wedding here. The staff always went above and beyond. Due to lockdown this was our third attempt, and this was the best venue by far. They made us feel at ease, like nothing was an issue and the day ran so smoothly.

Sea view room with balcony is really worth the price. Staff were amazing with slight issue we had with our cards not working. Would stay again anytime. Right opposite the beach with excellent bar and very helpful staff

Very nice room sea view and fully refurbished comfortable bed staff where very helpful and polite breakfast was really good but evening meal was a big let down I had mussels they onl came with a slice of bread and where so over cooked that they had shrunk to the size of a pea

Stayed here for the first time recently and have to say I was pleasantly surprised with how nice the hotel was, I was a tad spectacle given some of the reviews I read but from the moment I walked through the door it felt like home from home, I had a sea facing view and could honestly spend days at a time just relaxing out on the balcony! The food was ok but a tad pricey for what it was, Paulo in the restraunt tho was delightful and never left us wanting for anything. Jessica on the desk was very helpful, always well mannered and gave us some great advice of things to do in the area, Just want to say thanks again to both Paulo and Jessica and hope I have the pleasure to deal with you both again one day

Amazing place. We were here working with a huge team and everybody wanted to stay at Best Western Dover Marina.. the quality of their hotel, the food, the drinks, the ambience and mostly the kindness and amability of their employees makes you feel like if you were among friends. Definitely the Best Hotel in Dover. 100% recommended. Ayush, Megan and all the team have taken a part of our hearts. Thanks again.. We 'll be back!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hap, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I can not recommend Sian and her team enough. Sian is a fun loving, beautiful soul who will go beyond the extra mile a million times. We had the most beautiful winter wedding here and I do not have 1 grumble. The food was amazing, the staff exceptional and we were treated like royalty throughout. Weddings are so stressful, as A bride I panicked , cried, changed my mind and literally put my whole day in the hands of Sian and team, they did disappoint and at no point was I ever given a no. Fully flexible around covid rules too. Sian and all you team you are AMAZING I will never forget our beautiful day EVER. Thank you again Sarah and Will x

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We had a great night's stay at the Best Western Dover Marina Hotel, Everyone loved the Sri Lankan Dinner, Breakfast, service, and the stay at the hotel. Many thanks to the staff as they managed to find me a phone charger.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We had a lovely stay at this great property by the sea. The rooms were spacious enough for two and comfortable too. With clean corridors, a clean room loaded with the basic amenities, friendly housekeeping staff, a welcoming receptionist and restaurant staff, a decent breakfast spread, we had a lovely time. Within walking distance of the 2 Dover hills and overlooking the beach, would definitely recommend a stay here.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Thank you for making my stay comfortable. I stayed here for one night during a golf trip. The hotel and the staff are warm and friendly. There were lots of little attention to details that made you feel at home.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

After a challenging day on the Links golf courses of the Kent coast line, staying at this hotel is the perfect way to unwind. We were welcomed by warm,friendly and helpful staff who treated us to a 5 star service that you would expect from some of the best hotels in the country. The traditional Sri Lankan dinner and breakfast we were served was exquisite and I highly recommend you try it out and you will not be disappointed. We will definitely be back very soon

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Had a great weekend break at the Best Western Dover Marina Hotel, celebrated my husbands 50th Birthday party with friends and family. Everyone enjoyed the Dinner, ambience, service and the stay at the hotel. I would like thank the hotel Team for making our stay memorable and special thanks to Megan, Ayush, Jibin, Pa and Chef Kingsley.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

The Hotel staff are pleasant and efficient standard of rooms good but work currently taking place to refurbish rooms. It is a hotel i use for business as we have an office in Dover so it is convenient and the quality of food is very good.

We had lovely time here, room was superb, cozy and confy. Dover marina staff was lovely at reception and in Breakfast both. Much recommend stay here. We visited for my boss 50th birthday party and we had lovey time here.

We had our New Year and X max Stuff PARTY at the hotel stuff was great very helpful I want to say big thank you To JIBIN MANGER AND THADDEUS /JACOB/HARRY WE Definitely recommend you use you again next Year many thanks for all ather staff also thank you again xxx

Amazing night amazing staff such a beautiful and classy setting. Felt like we were at the ritz. Definitely recommend and going back soon. Thanks to Jibin Thaddeus. Jacob. And harry. Thankyou to all of you.

Great location for Business and Pleasure! Every aspect of my stay exceeded my expectations immensely. I stayed at this hotel for 4 weeks due to work commitments, and the staff treated me like there own! The staff from the moment I checked in to end when I checked out went above and beyond and made my stay very pleasant and comfortable. Not to forget the best is the hospitality of the staff. Charr, Chelsea, Jess, Krishan, Robert, Chris and Jessica. They will treat you like friends with genuine hospitality, and Charr is a top bar manager and knows his cocktails! Cocktails and the mocktails are very impressive - must try them! All I can say is that the staff are genuine and truly amazing! The manager Ayush Mehta is very friendly, attentive and always ready to assist, he never made me feel like I was asking for too much, and dealt with any complaints I had rapidly and thoroughly. He is a true asset to this hotel…. He really is! The rooms on the first floor have recently been renovated are contemporary, clean, modern and fresh. I was upgraded to a sea view room with a balcony on this floor on my first week and it was just perfect! Highly recommend these rooms. Renovated to high spec and the views of the sun rise/set are truly breath taking. As I stayed in this hotel for 4 weeks I decided to take advantage of the gym and spa which was also included in my stay for free. Baring in mind I don't have time to go to the gym back home, I was quite nervous. But David Best the P.T instructor was absolutely amazing and fantastic - real peoples person. He made me feel at ease and helped me with personal work out plans. I also joined his classes for Body rock, group fit, core and boxercise - which were also amazing. I had a brilliant time, and never felt so good in myself. Classes are also very very highly recommend. Thank you Dave. There is also a female P.T, her name is Miranda who is also really good, I joined her classes for Spin & Core work out she was fab!!! The gym also has a steam room, sauna and jacuzzi, which all was very clean and pleasant after a day at work! The gym itself is well equipped and very clean. The food is smashing and delicious I ate at Marco Pierre White, Mr White's English Chophouse Restaurant and I also ordered food from the bar which was spot on. The hotel has special menus on at various different times and occasions, I was there for The Chinese New Year and the Chinese food menu offered was out of this world and delicious. I don't normally write reviews often or regularly, but this hotel and its staff members deserve it. Especially when they try so hard to make your stay pleasant and welcoming! Thank you to all of you. I would highly recommend this hotel for business, couples, mixing work and pleasure!

The hotel is right on the harbour, fab view. Restaurant is excellent. Some rooms are very small for the price, check with reception as there are various sized rooms within categories. Check bill as we were overcharged by a lot!

Beautiful sunny day and as we are local popped in for sandwiches and coffee and sat outside. The coffee arrived presented beautifully but the coffee was like hot water. No taste at all. We asked the waiter to make them again and the manager who was behind him said no problem and they went inside. We had tuna sandwiches brought to us by the waiter. When I picked up my sandwich (tuna no cucumber on white bread) it was STALE. went inside and asked for my money back. He said it would appear on my card within a few days. I am hoping not to have to go back as we will not be returning.

I have stayed at this hotel for two weeks now whilst away working . As normal on most stays you encounter unexpected problem weather large or small but on this trip I'm happy to say that Jessica went above and beyond in helping where she could . To me the little personal touch's go a long way and her local knowledge of the area was very helpful.

Thank you again to Jess who checked us in quickly and efficiently. We had a great stay and enjoyed being close to the seafront and also to local restaurants. The room itself was spacious, modern and had all the facilities we required.

Great location, right on harbour which at this point has a pebbled beach. Stylish place, historic characterful building recently renovated with spa in basement and classy restaurant and bar. Superior rooms have balconies overlooking harbour and have a large seating area as well as bed. Personally as bathroom so large id have put in a walk in shower as well as bath (which has shower above).Outlet Mall with some interesting shops right next door.

Both my partner I had are vegetarians and choices are not always a lot on a menu but yesterday dinning experience at this hotel was awful The taglietti with tomatoes and chilli was disgusting. The taste is worst than a pasta out of a tin. The taglietti was over cooked soaked with tomatoes purée and had no flavour For an over priced menu you would accept a good meal If you are staying at this hotel and want Italian food 10minutes walk there is a great restaurant @il rustica

The hotel has a homely feel, with friendly staff. We upgraded to a deluxe suite with sea views. The room was clean, spacious, and decorated to a high standard. The bed was comfortable, there were plenty of towels and we each had use of a bath robe and slippers. There was an on-suite bath and separate shower. Good quality toiletries were provided. The hotel is close to local shops and the sea front. Free parking is provided via the hotel in a nearby car park. We ate Sunday diner in the hotel restaurant with some friends. The food and service was exceptionally good.

From check in the staff where friendly, polite and helpful. Jessica on reception was smiley, informative and helpful even though it was quite late when I checked in. The room was clean and tidy and stocked with all the essentials. I slept well every night and the food was great. Location right on the seafront is perfect for a walk along the front and to walk into town. I'll stay again when I visit and a special thank you to Jessica.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Extremely friendly and welcoming staff. Thank you Jessica. Breakfast is great with plenty of options. Rooms clean, some much better than others (particularly bathrooms). Quirky hotel that some may regard as “tired”, but I regard as the best and most comfortable hotel in Dover

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

The room was absolutely terrible completely outdated stains on walls stains on Carpet stains on bed. Mould in bathroom. Access to bathroom was ridiculous. Very bad experience overall. Even look like blood stains on the table as In all photos attached. Parking to hotel is ridiculous to find, map given on reception. Staff very friendly but not helpful. Only One good thing about this hotel Restaurant very nice.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Rohit Mendonca General Manager

I stayed in this Dover waterfront hotel for a week while my house was being put in order. I have thought carefully about this review, and hope those of you considering visiting will read it carefully. Sure, the hotel is within an old building and has consequent eccentricities as a result. BUT - it has been one of the most memorable stays ever - and I have stayed in hotels all over the globe. Why? Whatever shortcomings there might be with things like broadband, slow elevators, carpets in the corridors a bit old (there is a refurbishment project going on), I have rarely encountered a hotel with such amazingly kind and attentive staff. Let me give you an example. As perhaps a longer-staying person than most, I thought it would be a nice gesture to give my room cleaning staff a tip (all of us should!). The lady comes from Nepal, and I mentioned how much I liked Nepalese food. Would you believe it - the next morning she gave me a lovely Nepalese home cooked delicacy. Above and beyond, but a small kindless so much appreciated and so indicative of all the staff at the hotel - they treat you like family. And that, apart from the amazing location and views from my room over all the way to France --- is why I would urge anyone to stay in this hotel!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Called into the Best Western for lunch with my young son. We were welcomed by the friendly staff and shown to a table in the lounge. We ordered from the Kids Menu for my son, crudités and a crispy chicken burger and my usual Club Sandwich, which is always good here. Our food arrived after a 20 minute wait, and was very good. My son still managed to find space for ice cream too. I can really recommend this hotel, it is well worth a visit.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I've had the pleasure of staying here twice in December. I absolutely love it! And I'm coming back in January, and bringing a friend with me. (He doesn't know about it yet!) The Best Western Dover Plus has really warm, friendly, genuine and professional staff, that go the extra mile. Nothing is too much trouble. It is old school charm. And very reasonably priced for such an excellent quality hotel. If you stand in reception, needing to ask a question, (and the receptionists are busy) another member of staff is there almost instantly, being helpful and solving the query promptly and politely. Not had that kind of service for years! I've stayed in 2 separate rooms now, on 2 different occasions. I did ask for a quiet room each time, as I'd be working on my iPad/laptop. Both rooms were amazingly sound proofed. My room on the 3rd floor was MILES away from the adjoining room next to me. And I was fascinated to hear how noisy it was in the room opposite me, when I was out in the hallway. But with both our doors closed, I could barely hear anything. Wow! That's good sound proofing! The food is yummy! I treated myself to room service each time as I was online all the time I was there. The food was always well presented. The sticky toffee pudding was rock hard but that is the only tiny issue with food at all. Everything else was perfect. Rooms were beautifully and very tastefully decorated. Very clean. Fab water pressure in the shower. Uber comfy beds, to the extent, that I slept right through both times. (I don't do this at home.) I'm quite fussy about lighting. I don't like UBER, insane brightness, or very dim rooms. I love a choice of how much light there is in my room. There are a good number of lamps, and uplighters so that we can choose how much/little we desire. Overall, the perfect hotel. The promenade outside the hotel is gorgeous too and RIGHT on the sea front. I can't recommend this place enough, and am so thrilled to have such a gorgeous, friendly, and well-priced get away, just up the road from me. A special shout out to Jessica, Megan, and Cameron with the BEST Christmas jumper ever! Hee hee. Made my day. (Shown in photograph.) And Ayush the Reception Manager.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I had a Fantastic stay at the hotel. The whole experience was great. The hotel has a brilliant view of the sea, a nice jacuzzi and great facilities. Would like to give special thanks to the lovely lady in reception, as well the GM, Cawin and Sanaz for arranging my booking. It is a fantastic hotel. I recommend anyone to go and stay there.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

My friend and I went for a spa deal for my 50th birthday - full use of the facilities for a few hours and one treatment with a glass of prosecco - this package cost £65 each Upon arrival we had to wait for almost 10 minutes as there was no-one at the spa reception, she arrived carrying Starbucks takeout cups. We then had to fill out a form, asked if we had been there before (no was our reply) and were given a towel and robe, and shown the changing room door and directed to the jacuzzi and relaxation room down the corridor. The changing/shower room was dirty, with a muddy floor from members coming in for classes with wet trainers from outside, and the old lockers were very awkward to use, having to input a code of your own choice but many didn't work. There was no area to change apart from a toilet cubicle or the dirty communal area. We then popped on our robes, which had seen better days. The only things we were shown we could do were either to sit in the jacuzzi or the relaxation room. We opted for the jacuzzi which was pleasant enough and after 40 minutes we went in to the relaxation room, thinking we could have a nice hot drink like we have at other spas before our treatments - there were no tea or coffee facilities, just water from a jug and cheap plastic disposable cups, but no where to put the cup when on the lounger. The relaxation room was also a little chilly. My friend needed her glasses so I went back to the locker but couldn't get back in to it - another trip to reception for help. So far, the experience was very lacklustre. The young lady who did the treatment was lovely, and the massage itself was very relaxing but the massage table was peeling, especially round the hole the face rests in. No dry towel was available so we had to reuse the wet one from the jacuzzi. We had been offered our prosecco for after our treatments by the receptionist but had to ask for it as the therapists knew nothing about it. We were asked to wait in the relaxation room but this was full so we had nowhere to wait for it. After asking where we could go, we were directed to the small eating area - sitting in a damp towel and robe, this was very chilly. The prosecco was however nice. We had originally thought of having some lunch but decided to get dressed and leave to go elsewhere but yet again, reception was unmanned and we had to wait to be able to get back in to the spa area. On the whole very disappointing and not at all worth the money paid. We left feeling cheated of what we were both expecting to be a lovely experience.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Rohit Mendonca General Manager

Lovely old fashioned hotel with lovely sea views. Very nice jacuzzi, steam room and sauna, there us also a gym but I would prefer a swimming pool. Very helpful staff throughout the hotel. Most rooms are newly refurbished so very nice. We have stayed many times over the years and we will continue to come back

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Stayed twice at Best Western Plus, very comfortable and pleasant. The steam room was working this time! Good gym and lovely spa facilities. good walking distance to town centre and not too far from train station.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We stayed for one night & we were very impressed. Our room was lovely, the staff were friendly & nothing was too much trouble. Excellent breakfast & evening meal. They were delicious. Our room was absolutely spotless & we had a lovely balcony with a sea view.

I would like to start saying THANK YOU !! for this amazing experience! , the great service you provided since the beginning when We have to wait literally 5 min for our room to be ready and in the right temperature as soon as I walk in ( usually rooms are nothing like pictures / also in a very bad condition) , just great to feel so comfortable in such a magical bed! I definitely recommend this hotel ( YOU WON'T REGRET IT ) ...

Wonderful decor. Brand new upgraded room. Very stylish with huge doors opening onto the balcony and overlooking the harbour. The heavy curtains were great at blocking out any light and keeping the room warm. Bed is huge and really comfortable. Lovely bathroom. We were fortunate enough to get an upgrade for Which we are hugely grateful. Will return in the new year.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I booked a christmas party night for 12 people in September. Sian the event manager was incredibly helpful and accomodating during the booking. Then just before the event the government changed guidance and some of our party were concerned about Covid. I asked for reassurance and again Sian was brilliant in making sure we felt comfortable with the event. The actual night was great fun, the food was good, we pre-ordered and paid for lots of drinks which made the night a lot easier with not having to go to the bar. We didn't get up and dance on the dance floor as some of our group were nervous so close to Christmas but we danced next to our table and had a brilliant time. This is the second party night our group has attended and we would absolutely book again. Thank you all

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I have just arrived home from one of my regular visits to the Dover Marine Hotel. I can not express enough how wonderful my visit s are. Today the hotel was festooned with beautiful Christmas decorations and the staff were extremely welcoming and efficient. They make me feel as if I am part of a large family which is nice as I live alone. I must mention Max Lyster by name as he made my visit today special, as he always does. I cannot recommend this hotel enough whether you are wanting a coffee, an alcoholic beverage, lunch or dinner.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We visit pretty much everyday and it's a pleasure to visit! Super impressed with the quality of the coffee and the service is always brilliant! Max is always happy, helpful and friendly with all customers.

Nice, clean room, with huge TV. Only downside is that my room hadn't hair dryer, but otherwise everything else is perfect. You won't be disappointed by choosing this hotel. Staff is very welcoming and checking in at late hours is not an issue.

Exceptional Staff and service. The Hotel was immaculately clean. I would absolutely recommend this place. I would advise a sea view room, even better with a balcony. Definitely will be returning to The Best Western Dover.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Where can I start, the staff in spa are Fantastic, they always have a smile on their faces. I visit at least once a month..and keep going back. Tanya is absolutely brilliant and works wonders when unknotting my knots!! They all go the extra mile to make your visit a good experience, from Hayley the manager, to Cara the receptionist, who will always answer you questions or queries. Also all the other therapist are brilliant too. Can't wait to go again in the new year, if you stay at the hotel please visit the spa, and give there treatments ago, the are One in a million group of girls. Thank you so much.xxxx

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Jess on reception swiftly sorted the issue I had experienced with my room(s) before it escalated by suitably moving my rooms whilst keeping the sea view. Due to this issue(s) found a reasonable solution in no time and no messing that suited myself and didn't impact on the hotel. A real professional and credit to Best Western Hotel Dover. Without Jess's intervention this could.have resulted in an offi isl complaint. Thank uou Jess, I hope your company acknowledge your A* work ethics and attention to customer satisfaction. Would have been 5* if I didn't have the issues Would have been 1* but Jess turned this around

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

My wife and I, both disabled, booked a birthday 3 night stay, our first visit to Dover. We parked, as suggested by the hotel, a few hundred yards away in the nearby shopping centre, at no cost, But after checking in and taking the only and tiny supposedly 8 person lift but in reality with room for only 4 people, to our 3rd floor sea view room, our problems started. The room we had been allocated was occupied. We waited, tired and irritated, sitting down the corridor for half an hour while this was sorted. We eventually got an adjacent room instead, found it very small for a supposedly superior sea view double bed room for which we had paid a high price, nearly £135 a night from 10th to 13 December. Those first two nights, when going out for dinner, we were horrified to see hundreds of drinkers crammed next to each other at the bars and into the reception areas, no spacing between them and none wearing masks, having drinks and staying for dinners with their companies. There were also people outside in the cold, blocking our entrance to the hotel and being very rude to us for wanting to get back inside. Those were our second problems. The third was how, only after we finally complained after earlier phoning reception in vain, we finally got shampoo, shower stuff and toilet paper, yet our towels had been routinely changed with early afternoon room service. In our view this hotel needs to compel all visitors to wear masks when mandated, ensure Covid distances are kept, not ignored, provide better value for money in rooms and get that tiny lift change. It is far too small for such a large hotel.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Friendly staff. I have stayed here since mid August on weekly basis and all staff from restaurant, front desk to those at the bar including house keeping are all helpful and have attend to my needs. They address any issues that I may have in my room which is really helpful

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I booked our work Christmas party at Dover Marina and I cannot recommend enough. Sian was amazing leading up to the event with answering emails/adding/changing things on the booking, she made it super simple to organise for a large group. The room was a good size and you didn't feel on top of other groups at the party. Bar was busy but was quick to get served. Drinks aren't cheap but I don't begrudge paying this when the venue and quality are worth it! Amazing cocktails! The food was amazing. Often when you go to Christmas parties like this the food is cold/not great quality and you can usually tell it's batch cooked. However, this was not the case! The food was all hot, the food was fresh and everything was really good quality. I would definitely recommend and will definitely organise events here in the future! Thankyou Dover Marina team, especially Sian :)

Great hotel. Very clean and Matt the manager at the restaurant was amazing. Reception staff was very helpful when asked about a minot issue with the bedroom. All spaces are clean and well maintained. Recommended!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We are regular visitors to this hotel. The staff are very friendly and extremely helpful. From arriving in reception and being greeted by Loran or Megan and having breakfast being served by Parshad and Paulo, to enjoying an evening in the restaurant when Matt, Belinda or Jacob will ensure you are comfortable and Cha looking after you in the bar, you are made to feel welcomed and valued. The hotel is an historic building so no two rooms are alike. Yes there are wonky floors on the upper levels. However, if you stay on the first floor with a balcony and sea view then you are able to relax and enjoy your stay. Plus this floor was being refurbished during our stay so looking forward to seeing the improvements. During our stay we were able to experience their Diwali night with superb food cooked by Chef Kingsley. Very talented and always a treat to eat his Indian dishes. They value regular customers and we have seen them go above and beyond to help new travellers. It is a delight to stay here, hence why we keep returning. Thank you Dover Marina Hotel.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Good staff, excellent breakfast, superb location and delicious food, Ayush Mehta- Manager Reception is very helpful to make the stay very pleasant. Restaurant and Bar Staff members are very good. Room cleanliness and facilities are excellent. It will be nice to have complimentary drinking mineral water available in the room. A Mini Bar in the room will add to a more comfortable stay.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Stayed a night on way to the cruise terminal. Friendly staff, comfortable clean room overlooking the sea. Great restaurant. Could not board cruise and were re booked into this hotel. The staff could not have been kinder knowing what had happened and had a fruit and chocolate platter waiting in our room for us.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

My partner and I stayed for 2 nights from 12th - 14th November 2021 and had a thoroughly enjoyable stay. The hotel staff were extremely attentive and helpful. Parking wasn't a problem as the hotel provided you with a permit to last your stay and is a very short walk away from the hotel. We were upgraded to a family room free of charge and without requesting it. The dining experience in the restaurant was 10/10. We also used the spa facilities and had a treatment each, which both of us found relaxing. Can't recommend this hotel enough.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I was pleasantly surprised by the Best Western. Today I had a lovely fish & chips. I had no idea there was a Starbucks in Dover. The two servers, Amy & Lauren were so helpful and friendly. Will be coming back soon.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Customer service was poor when raised concerns about the allocated room. The rooms are outdated and the second floor rooms are all uneven. Restaurant food is poor quality and service is poor. Wouldn't stay here again - overpriced

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We had a really nice one night stay and want to praise the staff who, without exception, were friendly, helpful and kind. Megan in particular helped me without judgement when I locked myself out of my locker in the spa! We were with our 5 month old baby and everyone made us feel so welcome. Even at breakfast, when we accidentally sat at the wrong table, the host kindly rearranged things for us instead of asking us to move. Hugely appreciated by tired parents! The hotel itself is fantastically situated, we loved the sea views and the food was great, it was a treat to have room service for dinner. The hotel is a little bit shabby around the edges (carpet stains in the room and tatty threadbare runner on the bed) but we felt very comfortable and the bathroom was very clean. My only concern was the safety of the travel cot provided. The mattress was not secured to the base using the velcro tabs, and instead of a fitted sheet there was an adult single sheet folded and loosely tucked with a large bath towel between the mattress and sheet for extra padding. I'm sure this was very well intentioned but it's a SIDS risk and dangerous for babies. Babies must sleep on a firm, flat surface with no loose bedding as per NHS and lullaby trust guidelines. Travel cots do have hard uncomfortable looking mattresses unfortunately but they're safety tested that way and the manual specifies nothing added apart from a fitted sheet. I'd brought my own fitted sheet with us just in case and removed the towel. I would recommend the hotel buys travel cot fitted sheets for the safety of babies staying there and peace of mind. Aside from this, we were really happy with our stay and thank the staff.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Stayed here with my partner a few weeks ago on a midweek B&B spa deal. Received a free upgrade to a sea facing room with a balcony which was a nice start to the break. The hotel room was a little dated compared to other hotels in the same star rating but still very clean with all the usual essentials, including an iron. Highlight of the break was the massage. Had an amazing hot stone massage from Tanya. Would definitely recommend! Had an evening meal in the restaurant which was lovely too. Would definitely return, even if it was just for another massage from Tanya!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Brilliant hotel with above and beyond service from Eli and Cha!! This is my second time visiting in the last month/6 weeks and Ive just extended my stay by another night too. A great location, lovely spa and clean facilities. Eli has been so helpful with my booking and helping me choose some lovely accessory gifts and Cha has been incredibly friendly and helpful again too!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I booked a 1 night spa break inclusive of dinner and breakfast at this hotel. Staff were helpful and friendly upon check in - the booking process was easy, and we were contacted very promptly with details of our treatment booking. Robes and slippers were provided in the room when we arrived. The treatment was very good, however, upon check in (and online) we were told that the spa facilities were open until 9pm. Our treatments were between 3.30 and 4.45, so we had those, planned to relax a little bit, then head into the sauna etc before dinner. Unfortunately, when we got down there at about 6.30, there was nobody manning the desk, and there was a sign saying that after 5pm we would need to speak to the main reception if we wanted access. My partner went up to ask, and was told that because there was no one down there, we could not use the facilities. This was frustrating, since we had been told upon check in that it would be open until 9, and given the times of our treatments we didn't really have an opportunity to use them earlier than they closed. We went for dinner instead, which was very nice. We had a set menu, for which the main and starter options are fairly varied, but the desserts leave a bit to be desired. Apart from the brownie, the other options were a little bit dull, but everything we ate was very tasty and the service was also very good. There was a good variety of food for breakfast, and again, service was very good. The room was nice, and clean. You can log into Amazon Prime on the TV if you have an account which was kind of cool. The room had a beautiful view if the sea, but no double glazing so there was a bit of road noise, although it didn't really persist too late. Overall, I thought the stay was really great value. The amount I paid and what was included was quite impressive, especially with a 3 course dinner and spa treatment. My only disappointment really was that we couldn't access the spa as advertised.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I've booked "The Harbour suite" with balcony and seaview for £177/pn and I expected to find a really nice room but actually I've had the worst stay in my life: - the key room didn't work - there was only one pair of slipper for two guests (keep in mind was a suite in a 4 stars hotel) - bathroom product really poor and bad quality (keep in mind was a suite in a 4 stars hotel) - carpet smelled of dust (keep in mind was a suite in a 4 stars hotel) - I tried to have a bath but after few minutes the bath started licking from the bottom and the bathroom floor flooded - in the downstairs room there was a party and the music was so loud that was impossible to watch the tv and speak to my partner, and the vibrations were so strong it felt like my ears were muffled. This is about the first day, but the day after we have had the real icing on the cake!!! - We went to the breakfast room at 9:30am (the breakfast was served until 10:00am), one of the waiter asked us if we wanted a cup of tea or any coffee, we answered one latte and one cappuccino and he said: ok no problem but we have to charge on the room for that!!! (keep in mind that breakfast was included in the rate and we where in a 4 stars hotel) But it's not the end of the story....unfortunately!!! - Breakfast was buffet style, there was only one croissant left, so we asked for another one (keep in mind that especially in a 4 stars hotel until last second breakfast is served all guests have to have the chance to eat everything from the buffet), but the same waiter said: I'm sorry but they're finished.We insist pointing out that it's 9:30am,we paid for a suite of £177 and we claim to be treated as the first guest come for the breakfast. He said: I'll ask to the chef, then he come back and said: sorry chef said that the croissant are frozen he cannot bake otherwise we have to wait 15'!!! We said ok we wait no problem, and finally got our croissant!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

We had a fabulous stay at this hotel. Booked on the spur of the spur of the moment. We had a beautiful room with a sea view. It was exceptionally clean with a comfortable bed and fantastic shower! The staff were so friendly and helpful, nothing was too much to ask. I have a gluten-free diet for medical reasons which normally limits my choice from the menu however, they adapted my choice for me without hesitation. We shall certainly be returning soon!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We were very excited when I booked our stay- & for the accommodations made. However, upon booking a DELUXE Seaview room and we checked in, room was not all like photos/descriptions. There was no modern bathroom- separate tub & shower, nor our robe & slippers. (I specifically upgraded to have extra luxuries.) Bed is NOT memory foam as listed, it is a very hard bed with springs that hurt. My hips hurt after one night. Room was smaller than what the price & title “deluxe” was listed as, so upon arrival I called reception about my expectations not being met -they told me they would call back, but never did. We were also not given our complimentary bottled water, as listed on their website. It wasn't until our second night that I was able to speak (to who I think is a “higher up”, because reception kept wanting to charge me for bottled water. We like water, what can I say!) I explained I had a deluxe room, but for some reason I was told I was in a “superior” room, although I booked/am paying “deluxe” price. Upon further inspection on computer *not sure what she was looking at* I was told I was indeed in a deluxe room. So now I'm confused. Building is older, and we could hear guests upstairs the whole day, especially 6-12/1 AM-moving, walking, pushing chairs, music, not sure what was going on but it was quite annoying. (We we're in room 100, btw). It's a very tight squeeze through halls, rooms are so close together! No privacy or luxury at all. Too sad, but we enjoyed white cliffs *that was our highlight*. I would think twice about booking— especially since you aren't getting what you pay for. I'm all for paying extra for luxury….but this is NOT luxury.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Quite nice. I would say the room we stayed in was very average.... This is not necessarily a bad thing as I consider average as more than acceptable. As this was an unexpected stay I was disappointed we could not be provided with adequate toiletries such as a toothbrush. Staff were nice and accommodating. We didn't eat in restaurant but have been there before and it was good but pricey. Also we didn't go to the spa. 3* rating has been given as that is what our experience is based on the facilities we used. Nothing wrong with being average. Yes I would stay here again, but it would depend on the price. I would have probably been as happy in the Premier Inn up the road. But like I said, we didn't use the facilities.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Booked into the spa hotel to relax before a long week of work. The jacuzzi was not functioning which was a big disappointment. Whilst in the spa, the music from the gym was far too loud ruining the sauna environment. I also paid for a food upgrade which promised me a £25 food voucher for the price of £20. Upon eating I found out it was only a £20 voucher, rendering the whole upgrade deal pointless. To be fair, the food was fantastic. I did email the reception regarding these issues but never heard back.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Everything about this hotel is first class. From the moment I arrived I was made to feel welcome and at home. After the recent refurbishment, the hotel is appointed with the most modern facilities. The food is from another world. I have been staying in hotels around the world since 1985. I cannot recommend the Best Western Plus Dover Marina Hotel and Spa highly enough. More than this, you will have to find out yourself. Honey, I'm HOME.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We did an overnight meal and Spa package. The room was very comfortable although the bathroom was on the small side. The massage was very good and Hannah and Tanya were very helpful. in the Spa.The meal in the restaurant and breakfast were fine. service was very good throughout the hotel. Only poor points were water pouring through the ceiling , down the stairwell to the ground floor. Also no lights on in one section of our corridor leading to our room from the stairs on the second floor. We used a torch on a mobile phone to navigate as it was pitch black.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

It was the best holiday with the marina hotel. The staff is so friendly and helpful mind. They gave so much advice to visit tourist attractions near the hotel. The rooms are so spacious and luxurious. Thank you so much..........

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Lovely room, the spa was small but really good and my facial and massage were excellent. The bar area and restaurant were great and lovely location. The breakfast was a buffet which was ok but the scrambled eggs could be better.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

I was struggling between giving this a 3 and a 4, if I was able to give 3.5 stars I would give it that. I can only comment on the basis that we had a package deal - 2 nights bed and breakfast, dinner on the first night and 1 30 minute treatment each. Check in was good, the staff explained everything we would need to know and it was quick. All staff were great actually. There is only one life for the whole hotel and it is very small and very slow, so be aware of that if you have any issues climbing the stairs. Room was big enough, clean and with working air con, which is not always the case in all hotels. Bathroom was a good size too. My only gripe with the room was that there didn't appear to be a hair dryer. I checked in every cupboard and drawer, but maybe there was one hiding away I didn't spot! The restaurant is nicely laid out and decorated but the food is pretty average. Far too expensive for what it is. They also add a 10% service charge on to everything, The service was fine, but it's the principle. We had the 3 course set menu, as it was included. The steaks were good, nothing amazing and the chips tasted like oven chips. The brownie and milk ice cream was the highlight of the meal for me. My partner said the best bit of his was the potted crab starter, however there was not really enough bread. We also had afternoon tea at the restaraunt. The scones were some of the best I have ever had, as well as the macaroons. However, the cakes tasted over refrigerated and the sandwiches, though meant to be dainty did not have enough filling. Again, nice enough but not worth the money. The spa was the best bit of our trip, however don't assume (as I did) that there will be a pool. There is a "relaxation room" that would be relaxing were it not for people talking constantly in it. At one point a lady rang the NHS vaccine line to book her second jab - all whilst on loud speaker. I didn't think that etiquette would have to be outlined for a relaxation room but I do think that it should be spelled out to people who clearly have no idea how to behave in them. I tihnk it would also be an idea to have a wet and dry area for the relaxation room as a couple of times I went to sit in there all the cushions were wet as people had sat on them straight from the jacuzzi. The two treatments I received from Tanya were fantastic, couldn't recommend her highly enough! All spa staff were extremely friendly and professional.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

We stayed in one of the hotel's suites for 2 nights with our 2 infants. The room was beautifully decorated and overlooked the water. There was a very large bed which easily slept all 4 of us so we didn't end up using the sofa bed that comes with the room. The bathroom was clean and modern and had a large bathtub in front of doors which could be opened so that you can relax in the bath whilst looking at the waves and taking in the sea air. The beach is less than 1 min walk away so we spent a lot of time there. The kids loved throwing stones and it's perfect for swimming too. The hotel's restaurants are lovely and staff are extremely friendly and attentive. They serve a fantastic spread for breakfast and room service is available and quick to order. We also enjoyed having a drink at the bar. Parking was easy, as was check in/out. It is a perfect little getaway for families in the UK. We will definitely come back. Thank you for such a wonderful experience!!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

This is such a beautiful hotel! We had never been to Dover but decided to have a staycation here which did not disappoint. The hotel has free parking which was great. The hotel is on the seafront and you get a beautiful view of the sea from the restaurant and bar. We stayed in one of the suites and it felt like staying at Home! The staff were so friendly. I had a hot stone treatment at the spa and my husband saw the osteopath at the spa which was excellent! The jacuzzi and steam and sauna rooms were nice and clean. There is also a gym but we didn't use it. For dinner we went to the marco Pierre restaurant in the hotel which was fantastic, the vibe and ambience was amazing! The food was also delicious and they had options for vegetarians. They have a fantastic cocktail menu and an outdoor bar overlooking at the sea! We had a fantastic stay here and we will be back again in the future!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

Hotel position is very good, hotel looks good inside and outside. Room is very old especially the bathroom and we pay a lots to have one of the best room in the list. Spa is not clear and not fully working. Service at restaurant and lounge very poor. Definitely overpriced!

The name, The White Cliffs of Dover creates a feeling that there's something special there- the Best Western Dover is a fabulous hotel with views of the harbor and the White Cliffs. You can walk back in time from this incredible hotel that is perfectly located. The staff is amazing- level f service not often see. Megan at reception is incredible

We stayed in a 'superior' room in what is called a 'Best Western Plus' but what we had was a tiny room and bathroom with an small hard bed. We did have a balcony with a tarred uneven floor but this had no attempt at privacy from the neighbouring balconies. On arrival we found the room was not thoroughly clean as you would expect with covid processes (hair in the bath and various fluff and dust on the carpets). Generally covid precautions were in place with all reception, cleaning bar and restaurant staff wearing face coverings at all times. The two staff running the dissapointing breakfast buffet however noticeably were the exception, odd when other hotels still only offer table service to reduce the covid risks. Don't think I'll be using Best Western again.

Overall not good experience. I've booked the room with sea view but the windows were so dirty that was difficult to see the view. Bathroom with a vomit smell when I check in. Bins were not emptied out. Floor of the room too noisy and uneven, looks like your climbing or downing the hill inside the room. Could hear all the noises outside and inside, specially the room on the top as the floor is too noisy. Mattress very soft. Not had a good night sleep at all for the 2 nights. Was charged twice for the breakfast, luckily I noticed on check out. Overall facilities very old, carpet, decoration, everything. Only positive thing was the dinner at the restaurant, very good and staff very friendly. This hotel should be rated as a 3*, not as a 4*.

Not what I expected for £119/ night, we have stayed in this hotel in the past and were happy, not so good this time, cleaners need a kick! Room had not been thought out, the mirror in the shower room was too far away due to a cupboard under the sink, Bed needed a new mattress, for a room I had been told had been refurbished ..... I would have hated to see one which had not been.....

My partner and I planned a staycation in Dover for 5 nights, which included staying here on the 5th night. After staying in a Premier Inn, B&B and doing lots of coastal walks we thought we would treat ourselves to some ‘luxury' and the end. We felt this place was a let down and not worth the money at all. The hotel looks very run down and dated and a bit drab. The entrance, bar and restaurant all look nice and modern but past that to the rooms and rest of hotel isn't the same. The room was very small, old fashioned, and not particularly exciting or anything like the photos online. The only good thing in the room was the TV. We had planned to get room service, but ended up going out for dinner as we didn't feel it would be worth the money, and the room wasn't big enough or luxurious enough to spend the evening in. We booked the spa package and planned to make the most of the facilities for the evening, which are limited. I should have not made the assumption that there would be a pool but I was very shocked that there wasn't. So as for the spa all we had was a jacuzzi, sauna and steam room. The jacuzzi had so much chlorine in that it burned our eyes. There were no cups at the water machine and the when we did get some the water was warm. Not something I would normally complain about but we paid £230 for one night! The breakfast was lovely, and the staff were lovely and helpful, can't fault that. My main points would be that they need to either lower the prices or bring the hotel and facilities up to standards that mirror the prices they are charging. We had paid a fraction of the price for a Premium Inn down the road and there really wasn't much difference!

Me and my partner used a virgin experience day for a overnight stay, breakfast, 3 course meal, glass of prosecco, glass of champagne, 30 minute treatment each, breakfast. The staff were very attentive and great service, the food was absolutely delicious, the room was a good size, the views were beautiful and the beach is right across the road, we enjoyed a nice evening walk along the beach, the hotel had some singers, so was really enjoyable. We had such a lovely evening and everyone was so friendly and welcoming. We will definitely be booking to go back.

Wouldn't stay or recommend this hotel. Stayed for 2nigts. When we got to reception for check we was told that our room wasn't ready yet and to come back 1hour there was no apologies or complimentary tea or coffee while we waited. When we got to our superior room!! we were very disappointed as it does not look like what is shown on their website we had a bathtub with shower instead of a modern shower unit. I would not recommend the spa the staff showed us round no bath robe or slippers and the water jug was empty in the relax room so we had to return to our room so we really didn't use the facility only for our treatment. we felt that the staff are over worked and that might be one of the reasons they are unable to provide customer service.

First impression says it all, the hotel needs a freshen up on the outside. Lobby area is lovely decorated but this is a bar area, queue too get in Marco Pierre and to check in to reception. It's tiny and you are very cramped together. We upgraded our room before coming to the hotel and the room we was given was not what was on the photos, it was old fashioned, bed broken, not the cleanest. Only good thing was the new TV on the wall. The balcony was quite big. The bathroom was so dated and the toilet was squeezed behind the door, shower had no power at all. Rooms are not cleaned due to covid but we are not told this on arrival, so dirty towels and rubbish left in hall way and be prepared to make your own trips to reception for clean towels etc One lift for the whole hotel and it's extra tiny this to is in the reception area making it even more cramped. This hotel is advertised as a spa (why we booked it) this hotel is not a spa it has an independent gym and spa treatments, which if you havnt booked prior then there is no availability, two week waiting list for a massage. All the hotel staff said was that they don't have anything to do with the spa. Steam room is broken and jacuzzi was closed on one of the days we went down so we only had chance to use the sauna. We asked for a number of any other places that may do massages and they said no they will be fully booked. Marci Pierre whites is a nice restaurant but was cold inside, food was nice and breakfast was lovely. I believe this restaurant has given the hotel the 4 stars. We ate in the bar one night which we had pizza, this was a Chicago town pizza not homemade, £9.95 for a frozen pizza. We was so disappointed that we checked out a day early and no staff asked why? They was quite happy just to book us out and not worry that we was clearly unhappy. Will we ever return? Most definitely not

We stayed at this hotel for a night prior to going on a cruise. The hotel commands an exceptional position and the staff tried hard in some difficult conditions but that is all that can be offered in the way of praise. The three flags flying outside the property are dirty and very old, they give a poor first impression. The booking-in process was slow and the staff were almost overwhelmed, however, they tried hard. There are three floors and but a single exceptionally slow lift which could possibly hold six people. Our room key did not fit and had to be changed. The room was unusually small and not well lit. The view was of the car park. The windows were small and difficult to open. The bed was comfortable. The bathroom was cramped and the fitting appeared cheap but serviceable. The lavatory pan was filthy and the seat was broken. The bar was particularly unattractive. We decided to eat elsewhere. When we came to book out the manager met us and asked whether we had had a a pleasant stay. We discussed the shortcomings as I had seen them and he was very apologetic, I believe that he had only started at the hotel that morning. He very kindly offered us a complimentary breakfast which we accepted. I find no pleasure in writing such a critical review but I am astonished that the AA has awarded this hotel four stars. It was little better than a second rate B&B.

Just arrived back from a two night stay, location great, food fantastic, room nice with sea view. Here comes the negatives!!! Needs a clean and sprucing up, but the real downer was steam room not working , and getting served at the bar and reception needs improvement. These little things make a big difference to my stay.

Had afternoon tea for 3 people. On arrival we were asked if there were any sandwiches or cakes we didn't like and they would replace. My partner asked for plain Ham sandwich (without the mustard). When they were served all of the Ham sandwiches had mustard. I pointed this out and some without Ham were duly provided but on checking my bill when I got home instead of paying 3 x £22.95 total £68.85 i was charged £71.85 which looks like an extra £3 for their mistake. My partner is truly furious about this. Other than that we had to wait more than 30 minutes for the table to be cleared and when I asked for boxes was met with a most rude comment along the lines of "I'm not a mind reader" Food itself was quite good and prosecco fine but the other elements ruined an otherwise nice afternoon

This is a very friendly hotel- the staff are the stars. They make you feel very welcome and are very anxious to serve you. Our room had a sea view. It was not huge but very comfortable. We were on the third floor, which was quieter than the balcony floor. The toiletries in the en-suite were good quality and replaced as necessary. The tea and coffee making selection were good and varied. Breakfast was lovely- fresh fruit was very tempting! The hot breakfast was in the buffet and was replenished promptly. The food was tasty, well-presented and beautifully cooked. If I had one complaint, I would have appreciated a change in the daily menu. The position is excellent and the town was within walking distance. We shall definitely return!

The hotel made our wedding the best day ever. Staff were very helpful and catered for all our needs with No question asked. Staff went above and beyond. We were well looked after. Sian was an amazing event coordinator and works hard to make the day so special. Luke (I think his name was) was excellent from day 1 of our 2 day stay for the wedding. He helped with unloading of the cars, room service, Maintance, check in, food, drinks and just everything we asked for. All the staff went above and beyond. The manager also worked to make the day special. We would highly recommended this hotel to everyone. Well worth the money.

This hotel is for unpretentious old people. The hotel is placed in the most nice area from the city, they have a nice view and the castel and others places are very close but this is the only good thing. The hotel is a old old building and i think no one take care of that, they have only one elevator for everyone ( staff= room service, housekeeping, customers etc ) and you have to wait 5 min to go up to your room. About the staff, the reception they lied to me 2 times, they promise me all the things that i asked for and i just got lies. The waiters, they don t see you and the food comes cold in my room after 40 min and other things. so DO NOT GO!!!

We really enjoyed our stay at this hotel. The rooms were nice, comfortable and clean with a great view. Staff were friendly and helpful. The breakfast was OK. We also used the spa, which was very nice. The bar had tables with lovely views and we liked the live music at the weekend. Our rooms were on the 2nd floor above the outdoor section of the bar, so it was slightly noisy on weekend nights but it was quiet from about 8:30 pm. We had no problem with that - if we closed the windows most of the sound was gone, but we were happy to hear the live music so we left them open. Possibly families with babies or very young children might want rooms away from the bar? There were a couple of problems while we were there, but the staff handled them well. The one thing which I would mention is that we didn't feel their systems were strong enough for food allergies. The menus do not show which are GF or have a Gluten Free Option. There are no warnings with breakfast (it turned out that the hash browns have wheat), and staff don't seem to have been trained properly to know what to do to help advise as to what is GF. One lunch we were advised there was a GF option for the pizza. When it came I was suspicious that it looked like a wheat pizza, not GF, so I asked the waiter to go and check for me. It turned out that it was indeed wheat, and there were no GF pizzas. The staff were very apologetic, and the chef came up with something GF by using creativity (he produced a burger using the crust ends of the sliced GF bread supplied at breakfast if requested). So although we loved the hotel, those with allergies need to be careful and preferably eat elsewhere until the systems are improved. We loved the Dover Patrol which is excellent and has a wide range of GF or GFO on their menu - it is just up the road from the hotel.

Excellent location Rooms were spacious Very comfy beds Had Breakfast and in house spa treatments Room service was good Parking in included- limited spaces on the backside of hotel Stayed for 3 nights and explored the surrounding areas.

Well what can I say I did prior to booking read reviews some mixed but not all bad so thought we'd take a chance. Well I don't know where half of those reviewers stayed not the same Hotel as we did! Very grotty interior whilst walking round to your room, carpets very warn and in some places split. It is a very tired looking Hotel. Our rooms were tired/worn only plus was the extra large tv in both but it didn't fit the decor that surrounded it. Our reason for staying was an overnight stop over, we'd booked a family room for 3 of us and ended up with 2 double rooms as the family room had a problem with its bathroom. The Marco Pierre White restaurant it very nice, great service and good food but to be honest the Hotel lets it down as it deserves better fitting surroundings. The Ladies toilets are a bonus up to date but again shows the hotel up as it doesn't fit in with the grotty surroundings once you come out of them. Also it smells walking round the hotel (smells old & worn). Having 1 lift is ridiculous as you wait for ever if you have luggage and then you are in a queue with porter staff needing to use lifts with trolleys. Not the best experience but pleased it was for 1 night. On check out my experience was then reconfirmed as a customer was checking out mentioning their disappointment with the Management who had met with them previously advising that their issues would be rectified but they were obviously not. This is definitely not a 4 star Hotel. Needs a total revamp to meet a 2 star in my opinion. Book to be disappointed would be my message.

Free parking right opposite the hotel was a great start. The reception staff greeted us and arranged coffee to be bought to us in the spa ( it was a good cup of coffee too!) I was initially annoyed to find that there were no slippers available, even though I had phoned the day before to check. Had we known we would have taken our own…but once the relaxing ambience had set in, it didn't seem so important. The best part of this experience for me was the relaxing atmosphere engendered by both the staff and the brilliant match of number of clients to facilities. I have been in spas where there is no place to relax as there are so many clients. We had booked a day visit, including one treatment and a cream tea. As the price was so low, my expectations were not high, but Lauren gave me a brilliant facial and head massage. She also advised us to see if we could have our tea in the restaurant, which we did. It was amazing! We had a view of the harbour and beach. Much more than we could eat; finger sandwiches, scones and clotted cream, and four cakes each! We were given a box to take the cakes home. I have paid more for a facial than we paid for the whole day, and I will be back!

We booked after an awful experience with our airbnb booking. Megan on reception was extremely helpful in finding a room at very short notice. Room 210 is to be avoided. It's noisey, creaky, the bathroom door constantly opens of it's own accord. After 2 nights we moved to 204. not as creaky but you can hear everything through the floors and walls. Nothing in the hotel is level. The hotel is in one of the best locations in Dover, with amazing staff doing their best in an old building in desperate need of a complete overhaul. A big thank you to housekeeping, always smiling & friendly. Eating at the hotel is a mixed experience. Breakfast - a massive thank you to Pablo and Pashed for a warm welcome every morning, amazing service - especially the coffee :) The restaurant is nicely decorated but acts more as a corridor between the bar and cafe. First time dining there was good, 2nd time disaster. I ordered chicken milanese, 1st attempt over cooked and impossible to cut. 2nd attempt, raw chicken!! By this time my partner had finished his mains. I was given a steak, which I ate on my own. Not a meal together as planned. And we were still charged for 1 meal and my starter. Not what I would expect from a restaurant of this standard. In the short time we stayed there the mirror in the bathroom fell down - room 210 & toilet in room 204 broke. And the lift broke down Would I stay there again -no, not until rooms/bed improve and price reflects the standard of the rooms.

I was invited to my school friend's 50th birthday party. This is the best party I ever attended. Check-in time was 2 pm, most of us reached there at 2.15, The event started off with high-tea at 3 pm. Some of us were vegetarian, they had plenty of choices for even vegetarians and they all are very delicious too. The live music outside the hotel was amazing, It was so relaxing to have a couple of drinks while watching the P&O ferries coming in or leaving. Then the dinner was in one of the function rooms which was beautifully decorated. Chef's hand-crafted fruits and vegetable decorations were amazing. I have no words to describe the cocktails, mocktails, and the 4-course meal we had. We started with Sushi, caviar, starters and finished off with Lobster. DJ was excellent too, we were dancing all the way through. The room I stayed in was very big and clean. I had a sea view room; very comfortable bed. We had breakfast again in a private room after having a morning walk along the beach. I am definitely going back with my family to enjoy the Spa and the food.

Location is perfect, surrounded by beautiful views, the beach and restaurants. The service was to a very high standard, staff were v accommodating and quick at turning around requests. The children enjoyed themselves and everyone was kid friendly. Great couple of nights away.

We had a lovely short break with two under twos! The hotel is situated in an ideal location with the beach a stone throw away (great if you need to run in to grab anything). The room was clean and spacious, food was amazing (recommend prawns and mutton roll) and all staff were very friendly and accommodating! It was a perfect little get away just a short drive from London. Highly recommend! Will definitely be going back!

We booked a spa day and as part of this had an afternoon tea. Downstairs, in the spa, was the worst experience I've ever had treatment wise and the hotel should really look at their staffs qualifications as its bringing the hotel down. However, we sat outside the hotel and had tea and this made a terrible day so much better. Service was quick and very friendly. Food was delicious and plentiful. We could see other non afternoon teas coming out too and they looked really good. Thank you for cheering up our day. I'd recommend coming here for a drink with a view and a celebratory dinner.

Fantastic Service from senior management down to everyone we meet in the hotel. The room was excellent Beach was in front of the hotel with Parking at the back Very welcoming , 100% recommend the stay and vacation.

Reviewed hotel after recent stay and they published only the good comments I wrote and not my criticisms. Bed was aweful!!!!!!! If you like sleeping on a wooden board - go for it! Worst nights sleep ever!

Sunday lunch outside, last minute visit. The service was quick and attentive. A simple meal comprising a Club Sandwich and Ham Sandwich, with coffee and local sparking water. The food was really enjoyable, well priced and good value. Our waiter was charming. He was anxious about dropping anything as apparently Management charge staff for any breakages! Really? In 2021? Note to Management: That practice belongs in the past, you are lucky to employ good staff and they will ultimately move on if you treat them that way! Worth a visit but watch our for feudal management policies.

I've been here with my dad many times. We love the new outdoor bar area. You can sit in the sun or under an umbrella and watch the world go by. Relaxing and nice to look over the seafront. Really friendly staff too and they brought us little brownies with our tea and coffee!

The negatives. The whole place could do with a make over it's appears quite tired. Our room was very cramped and small you had to walk sideways to get past the end of the beds. Breakfast really was poor and expensive £15 per head regardless if it was a full english or porridge. The full english was luke warm and dry. Dont be fooled by the Marco Pierre White named restaurant, the food was good but not great you are paying for the name. The positives I booked a twin room on line then upgraded to a sea view room by phone at a cost of £15 per night extra really easy to do. Exellent bathroom with a large powerful shower. The staff were all pleasant, polite. The attached coffee shop good value for money. Great location, clean quiet pebble beach across the road families should visit this area theres no one on the beaches. I have stayed at the travellodge up the road which has lorries running past all night for the ferry (Zero sleep) I promise you this is so quiet and the rooms have a quiet aircon system. If you are passing through for Europe and want an over night stop this is miles better. All round we enjoyed our stay.

Check in friendly & easy. Room very clean. Some chips to paintwork, but decor good & bathroom clean & well presented. Bar staff in the evening had little interest in serving us when we returned after dinner at 9/30-10pm. Breakfast available was lovely, but very limited due to current issues (cooked breakfast from a selection, and only 1 slice of toast & 1 small pastry each brought to the table. No cereal, yogurt, fruit etc offered) Check out easy.

First things first; no complaints about the polite and helpful staff . The dilapidated Victorian ruin the company passes as a "high quality boutique hotel" is another story all together tough. The room we were in, 205, had an inexplicably hot entrance area and bathroom/toilet, possibly hitting up to 30 degrees Celsius. There was an air conditioner in the main room that eventually managed to lower the temperature there enough to stop everyone from sweating, but it had to be on the entire night, humming, with the command panel illuminating the nearest bed with a strong green glow. The real fun though were the welded open (!!!) windows in the room. The entire night was one long incessant cacophony of extremely loud cawing from seagulls outside. I don't know if they had a ducking nest on the hotel roof, but it was impossible to sleep. I managed 1 hour of sleep in the end at about 5 am, but spent the rest of the night wide awake along with my girlfriend. Let me reiterate: the windows were ***welded open***. The rest of the hotel, with the exception of the restaurant downstairs, offers a similarly dilapidated image. What a horrible, horrible experience. The most uncomfortable hotel experience I've had in my life, trying to pass itself as some sort of an exclusive boutique hotel. It is clearly desperately in need of a refurbishment.

I had seen some of the reviews via here before my visit and I must say I'm on the side of sheer positivity. The front of house staff welcomed us professionally and swiftly. We throughly enjoyed our stay at the Best Western Dover, the Seaview room was slightly small however it was enough for us and the bathroom was amazing!. The breakfast and dinner at the restaurant (Marco Pierre White) was lovely, we always sat by the window to watch the ferries travel in and out. Got to say a massive thank you to Paulo & Trish for our breakfast and Belinda & Jacob for our dinner. The barstaff at the Best Western were top notch, welcoming and friendly throughout our stay, the cocktails were out of this world and we have to thank Max, James and Chay. The Spa facilities were good but unfortunately the steam room was unavailable however we still made use of the Sauna and Whirlpool. We had some of the treatments (Work It Out) and Indian Head massage and BOY thats exactly what I received!!, loved it!!! Thank you Sarah, extremely professional and lovely. To end, I highly recommend and shall definitely be back whether it is to stay or just to come down and enjoy the treatments and cocktails. Keep up the good work guys and thank you again for the memorable time. Raphael

My daughter and I attended the Spa, to say we were disappointed is an understatement. The state of the Spa area was awful; as we walked through there was a fire alarm hanging off the ceiling by its wires with water dripping through it. A Hoover blocking the walkways you could notwalk past, the receptionist had to move it out of the way. A mop and bucket also in front of the ladies changing Room door, which meant you couldn't get in or out. Large amounts of water in hallway. I realised when I booked this Spa that it was a small place only having a steam room, a sauna and Jacuzzi with a relaxation room. However there were no restriction it seemed on the number of people that could be in any one place at one time, which you would expect with current Covid restrictions. The Jacuzzi had so much chlorine you couldn't sitt in there for more than a minute or two as your eyes were streaming and burning. As for the treatment that we had which was an Indian Head massage neither one was the same. I had a calf massage for a minute, upper back and shoulder massage which was so painful it left me sore for days afterwards and then for the last 5 minutes a little bit of a scratch on the head and some hair pulling. My daughter said that she didn't get much of a head massage at all. I am just thankful that we actually paid for a groupon voucher to try out this place before we paid full price, but we still had to pay £60 on top to have our treatments which were not worth that money at all. I do not recommend this place at all. We hope to find somewhere that we can go to have a proper Indian head massage as this was a trial to see if it was worth it as we intent to make it a monthly treat.

I booked a night away in this hotel just because we haven't had a night away since the beginning of the pandemic and. I booked what I thought would be a top end room as it was described as 'superior'. I thought the price also represented a top end room. However, the room was small and the small double bed was a size that I haven't slept in for a number of decades. The 'macerator' in the bathroom made a dreadful noise when deciding to operate. The only redeeming factorw as the small balcony overlooking the harbour which gave lovely views of the ferries entering the harbour. The room floor was sloping very niceably and the room had a stale smell about it. I am afraid the whole place was very tired and I doubt that will return (and probably won't be welcome after this review anyway !)

Have stayed here before and generally the experience is satisfactory, however we did not feel our sea view room was value for money. It had a partially restricted sea view and was small and the bathroom cramped and did not match up to other sea view rooms we have had here for an equivalent price. The general standard of service was satisfactory if a bit slow and the cleanliness was good.

Dover marina's Vaccine Cocktail, made by Ethan, a sensational experience, one of the best looking and perfectly made cocktails I've ever had. Thanks Ethan. The Japanese food menu is also first class and the team at the Waterfront bar are helpful, smiley and all round excellent. Thank you!

Exceptional visit, upgraded to a suite which was amazing. The entire experience was delightful from start to finish. Situated on the seafront and able to observe the comings and going's of the ferry traffic to a visible France. A fantastic evening in the hotel Marco Pierre White restaurant only enhanced our Anniversary treat. Staff throughout were professional and friendly. Thoroughly enjoyed ourselves and will return soon when we get to do our Dover Castle experience.

Had a memorable stay at Best Western Dover Marina Hotel, Excellent Team providing a very high standard of service. The hotel is situated right Infront of the beach with amazing view from the Bedrooms, Restaurant and the Bar with popular selections of cocktails.

The staff could not have been more helpful. They provided their best service on every occasion which really made our stay worthwhile. The room overlooked the sea, was south facing with a private balcony. I enjoyed looking at the constant shipping activity in the harbour. The hotel is central and the amenities of Dover are close by.

Considering what Dover is like I was pleasantly surprised with the location of the hotel. It was an Oasis and very grateful for beautiful sea views and much more luxury than I expected. The spa was great but a bit frustrating that there was no relaxation room of an evening. Staff were lovely, room was very comfortable, beds were great. My only issue that was the breakfast was absolutely dreadful. For £16 per head we waited 45 minutes to be brought a meat breakfast when we ordered veggie. Guy behind us had the same. Asked for toast that never arrived. Coffee was half a cup of very bitter old coffee. Most of the breakfast was inedible. One snotty egg. One over cooked. My daughter wanted a croissant. Waited 10 mins trying to get attention only to overhear the waiter telling another table that they run out of pastries. The restaurant was half full, not even busy and we were in there about 9 pm so it wasn't even late in the day. I did mention it to reception was quite surprised that they didn't offer me some kind of compensation or money back. Anyway didn't let it ruin the trip, still can recommend the hotel but not the breakfast.

I stay here a couple of times a year. Worst stay so far. Old rooms, creaky floors, only one working light bulb out of 5 in the room, three switches broken. Bloody finger prints on the bathroom door. Fire exits blocked with furniture and linen. Filthy outside tables. Scruffy staff (bar). Breakfast waiter not wearing mask properly. Weird breakfast rules: not allowed to get your own drinks or pastries, but the waiter is happy to leave lovely finger prints all over the glasses when he serves you. All this for just £140 per night for a single.

Spent just one night here but will certainly return. The location of the hotel is great, right on seafront. Our room was large and overlooked the sea. The staff were very helpful and best of all it had free car parking in a shopping area behind the hotel. Breakfast was excellent. I would certainly recommend this hotel

We stayed for 1 night and enjoyed the Marco pier white romance spa package. We upgraded our room for a sea view with a balcony and it didn't disappoint. The room was spacious and well decorated. The bathroom was simple, clean and well stocked with complimentary toiletries. The balcony was fabulous with a gorgeous view of the harbour and a view of the live music entertainment downstairs. We enjoyed drinks and a fabulous Asian platter brought to our room on the balcony. Dinner and drinks at the chop house were fab, service was excellent, especially Carly our waitress, nothing was too much. Breakfast was also lovely despite covid restrictions. Connor on reception was polite and efficient and the room service was excellent, and so prompt. We enjoyed the use of the spa and our relaxing massage in the double treatment room. We definitely enjoyed our stay!

An excellent experience! The hotel was in a great location right on the beach, the deluxe sea veiw rooms are amazing and well worth the price. I have to give a massive thank you to Connor at the front desk at reception, he was very helpful and kind to answer all our questions and help us out with whatever we needed! A great young chap. We really appreciated the awesome level of hospitality :)

We stayed one night last Thursday in a lovely room with a balcony. The room was very high with lots of space, and the bathroom was very nice with bath and shower. We had dinner in the evening which was excellent and the service we got was wonderful, we also had breakfast the following morning which was really nice and a very good size portion. The view from our room was amazing, we could see Dover castle, and also ships going in and out, also the promenade was well looked after and lovely to walk along. I also had a hour in the spa and the treatment was very relaxing. We will definitely be going back here, as overall cleanliness and service was excellent.

Stayed two nights in a very small worn single. The view was great. Luckily I was there to explore the area. The room was not very clean and there was no service. I realize it is still covid but for £220 a night you would expect more than just the location. If I came back to Dover I would look elsewhere

Great location and friendly service BUT way overpriced. The rooms need to be refurbished and the bathroom is circa 1970. I'm embarrassed by the rate I paid and should have done more / better research.

My husband and I stayed at the Dover Marina Hotel as part of a Virgin experience package that was kindly gifted to us. We stayed one night in of the suites and thoroughly enjoyed our stay. The hotel is situated in a fabulous location with the seafront right at your doorstep so there are amazing views nearby and with all the main attractions being within walking distance. We really loved the great choice of restaurants just within the hotel itself and ate at both the Wheelers Fish & Chips restaurant as well as the Chophouse, both of which were very enjoyable. Additionally, we also used the Waterfront Spa which included jacuzzi, steam room and sauna amenities. These were small but more than sufficient. We also enjoyed a spa treatment which was very relaxing. Overall, we had a great stay and would highly recommend this hotel to anyone planning an upcoming trip to Dover!

From the outside, the Hotel could do with a bit of a face lift. The lobby/ reception and lounge area, comfortable and very friendly, helpful staff. We had the deluxe double sea view room with balcony. We got a good rate at £139 for the night, but definitely wouldn't pay any more. The room was big, clean and comfortable, and had everything required, but furniture a bit tacky. The old furniture had all been sprayed Silver and not to the highest spec. Apparently the room is normally charged at £265 ( quite possibly a higher rate as coming out of lockdown)I definitely wouldn't pay that. We had cocktails in the bar, overlooking the sea, which was very relaxing. To finish off the evening we decided on room service. The food was very good. We would stay here again depending on price in future

The hotel had friendly staff and the spa facilities were great. Every room in the spa area was clean and the treatment we had was really nice. The gym also was large and well equipped. Evening meal was delicious and the breakfast was a good standard.

Just back from a weekend stay and had a lovely time. Hotel rooms are a little dated but sea view room was adequate , clean and comfortable with a nice shower. Staff were fantastic and a big shout out to the ladies in the spa area , the receptionist , and Khloe in the restaurant area who worked her socks off serving everyone breakfast. Restaurant manager had a face like a wet weekend and Needs to cheer up. The food was not as good as I expected for the evening meal 6 out of 10 and pretty much burgers or steak ! . Car parking is easy and breakfast was good although took twenty minutes to get seated so need to clear tables quicker. Had a lovely massage and used the spa area but note there is not a swimming pool in the hotel. Take you gym stuff as well stocked gym equipment. I would happily stay here again but don't expect a five star hotel . The staff really help make the weekend so thank you for that and the hotel is in easy walking distance to the town centre.

Half inedible sadly. Had a voucher from before covid. Sandwiches were OK. Tea wasn't teapigs as advertised but tevana and not nice. Coffee not good. Scones hard. Cakes perfumy and inedible. Macaroon was OK. Disappointing for a birthday event. Don't usually review or complain but just disappointed and don't want others to use their vouchers and feel sad too.

Myself and my partner booked through booking.com, to stay at the weekend of the 8th several weeks prior, as although most hotels are closed, self catering options are fine to stay in, when we booked this accommodation there was no note or message to stay that they would be only accepting business customers. Then the staff emailed be a week before informing me that only business customers can stay at this time coincidently at past the time alloted to cancel. I called the reception and asked if they could refund and obviously I couldn't so my money is wasted. They offered to rebook my visit but as this was for a anniversary that doesn't help, I understand that times are hard and people need to make money, but this interaction has made sure myself, family or friends will never stay here.

The position of the hotel is very good, and the view from the room was exceptional. however, the restaurant experience was not so good. i can understand the limited menu, however this should mean that the food on offer should be of a good standard. Alas, this was not the case. The steak i ordered was advertised as 10oz, which i know is pre-cooked, but grilling a steak should not shrink it down to 5oz! this could be down to the fact that despite ordering medium rare, it was nearer well done. I'm sure Marco Pierre White would remove his name from over the door if he had been presented with this.

What a great experience to stay here. Very clean and the staff are very friendly and helpful. Free parking is a bonus in a secure place. The sea view restaurants offer great views with lovely variety of food and cocktails Very happy with my two nights and would return again

just wanted to say how fantastic the staff here have been. In particular Anna and Sing who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts

I just wanted to say how fantastic the staff here have been. In particular Loran and Meghan who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts.

I have stayed at the best western plus Dover marina hotel and spa before and during lockdown. What strikes me the most is how helpful all the staff are they go the extra mile to help you. Nothing is to much trouble for them the women behind reception are warm and friendly they always ask how your day is going and will sort any query you may have straight away. Many times I've had to change my meal times at short notice due to work and it's no problem . The Rooms are always clean and a good size, and the hotel is following all the COVID 19 restrictions. Special thanks to Lauren, Karla and meghan for being stars. Robin hall

I booked this hotel as it looked nice on the website I was greatly disappointed on arrival there was work going on to the building which was fine, once inside at reservation the hotel looked dated but ok, I took the lift to my room which was a bit grubby which in this current climate I would not expect, once I arrived at my room I put my bags down and sat on the bed the mattress went completely flat I lifted the sheet to look at the mattress and it was disgusting it looked like something you would find in an alleyway covered in what looked like urine stains . I immediately went to reception to change my room I was moved to the fourth floor which felt like it was reserved for immigrants / refugees they all seemed to gather in each other's rooms with music playing and doors banging as they come and go. The experience was awful fortunately I managed to buy some antibacterial wipes and go over the basics such as tv remote light switches etc. This is in my opinion the worst hotel I have ever stayed in. Be Warned!!! Not sure why they put the toilet rolls outside can only think they were trying to dry them off before returning back to the bathroom.

This room was supposedly a Superior room - it was very poor... the mattress resembled an Alpine downhill ski run - wonky, hard and very uncomfortable - slept very badly as a result. Room service took 1hr 45mins for my dinner order, finally received it at 10:30pm - staff member apologised and comp'd the food which was a nice gesture. The bathroom fan was in a terrible state and was in a shocking state of repair. Toilet had an annoying sump pump system which whirred constantly when in the bath, toilet bowl was dirty and the bathroom was generally in a dirty state. French windows to the balcony were rotten and locks did not close properly when open/closed. very stiff The reception staff were very helpful and friendly though. And my check out and check in was easy.

I have stayed twice at this hotel for work. First time had to change rooms twice. Dirty room and Tv not working. On the second stay at 3.30 am the fire alarm goes off as it has a fault, the hotel staff say its had a fault for weeks!!!, the next night i get an automatic room call at 5.30, i did not book one and the staff can tell me why!!! On my first morning my breakfast is late, i ask why and get told i will "come back to you" they never did. The room is like an oven but if you open the window you get the smell of old fat from the kitchen. My boss went into his room and it had bird sh## on the bed. On his next room a birds nest(i kid you not) At this time of Covid the rooms are not being cleaned. For next week i have changed hotels.

We had 4 takeaway aftenon Teas after Covid lockdoen cancelled our original plans The presentation was wonderful the good fresh and delicious Great customer service on collection All round superb quality and value

Okay, it's not the flashiest place in the world and a workman hammering the doors to the changing rooms was a bit annoying. Still we had a good time and the place had a very nice mosaic tiled jacuzzi. I had a 15 min back massage with Maria which was wonderful - could have fallen asleep afterwards! I think they need to overhaul the steam room as it was a bit whiffy which we sorted with eucalyptus oil. The gym looked impressively equipped. Altogether a good time was had but omg the fish and chips from Marco Pierre White / Wheelers adjoining the hotel....the fish cakes soooooo good! Don't miss that!

After arriving for a week of work. No masks worn by staff. Toilet wouldn't flush, told reception about it and still not fixed. 4 nights and not once did we have our room cleaned or coffees topped up. The manager also decided to speak to me very abrupt without a face mask! Very unprofessional. Highly advise staying elsewhere. On top of all of this on my last night i went out for a cigarette as it was raining I stood under shelter, turned out to be a fire exit the fire exit had no signs saying it was a fire exit. The night shift and the manager then decided to both “tell” me off regarding smoking in the fire exit, first thing in the morning! Highly advice the whole best western team to look at a new career as they are failing at there current. I have stayed in many places over the years and this is by far my worst stay.

Iv stayed a couple of times first room was very good it was large with a big bathroom, it had a table and chair with a large tv it was clean but a bit of dust on the shelves the bed was very comfortable not much of a out look at the back of the hotel but we got it at a good price room 315 The second room not as good or as big and noisy near the lift room 309

In Need of some TLC. Budget hotel . Basic . Serves a purpose nothing more. Carpet needs a good clean in the room I was in, Nice location and reception area. I would never stay at this hotel on my own account.it was for work. I would rather pay extra and enjoy a hotel experience, However staff are really helpful and accommodating.

The staff in this hotel attention to detail is second to none. The hotel decor is dated but the treatment you receive is that of a 5 star. Very enjoyable stay! Thank you to all who made my working trip an easier experience

We decided to escape from London for the weekend and googling Hotels in Dover we noticed the West Bestern and we went for this one for its location near the port. As soon as we enter the Hotel they were ready to help us parking the car which we appreciated. However, when we went back to reception we were welcomed by the reception manager which took our details and then took a phone call keeping us waiting for 10 minutes even though we told him we had a reservation at the hotel restaurant in the next 5 minutes as it was closing (due to Covid) I found this quite rude as when you are with a guest you should leave the phone behind !!!! We went up to the room to realize that was absolutely not a superior room (which we booked) On the following day we went to reception where we met the manager and complained about the room however it felt like he was challenging us instead of listening to what we had to say. The only reason why the room was a superior was it overlooked the sea/docks (not a really special view) The room wasn't clearly a superior for the following reasons: The door to the balcony wouldn't shut properly, the carpet was worn, there was a lot of dust on the bed frame and the bed wasn't even a double mattress but two singles which weren't the same height which made it uncomfortable. The bathroom was quite old and frankly not cleaned properly. The shower was a stand in the bath with shower curtains style not a proper shower cubicle. For a 4 stars plus in a superior room we expected to be much nicer. Shame we didn't get the chance to use the pool and the spa so can't comment on that however we had dinner at the restaurant which was overall nice.

The floors of the rooms were so lopsided it was almost impossible to sleep. Room still had previous guests in when I arrived. No towels, no hairdryer, popcorn all over the floor. The windows looked about 70 years old and despite being padded with manly old cloths still rattled all night and let in such a breeze that the door was banging too. If you have lots of luggage or struggle with stairs be prepared to wait for upwards of 20 minutes for the one lift that the staff also need to use to move the laundry On the plus side it was very reminiscent of staying in the cheap B&B's I did as a child.

Went to the hotel for the whiskey night and enjoyed it very much. Food was excellent and the staff were very polite and helpful and the host of the night was very good and taught us more about whiskey then we knew.

My family and I enjoyed a lovely three day break in October half term, and used the hotel as a base from which to explore Dover Castle and of course the White Cliffs. I booked direct over the phone and was helped by Lucy, to secure a deluxe sea view room that was also suitable for my two children aged 14 and 12. (This room has a sofa area with the sofa being turned into a sofa bed which is perfect for my children.) We arrived and checked in with ease and were hugely delighted to enter our lovely room. Floor to ceiling windows with doors opening onto a balcony (would be lovely in the summer) and a newly refurnished room. 122 is a stunning suite, and in the newly renovated part of the hotel, it was a joy to be in. We ate in the restaurant both nights of our stay, and our food was fabulous, with steak, and moules mariniere being consumed alongside lovely wine. My family and I love to travel, and love great service, so were DELIGHTED with the super service offered to us by Carla. She really was exceptional, and we couldn't have asked for better. Our second night service was like being in a different hotel however (not Carla) - all staff should be as excellent as Carla. Our first night we were seated by the window, the second night in the round table in front of the kitchen door - this is not a good table and should be removed, it's not relaxing at all. Staff in and out of the doors, it was like being at a bus stop. Breakfast again was great - Carla was superb, the second day breakfast service was no where near as good in terms of service with our breakfast forgotten about, however both days the food was great, and worth paying for in your stay. Well done chefs, some super food produced :) On the second evening, my husband and I had a drink in the bar, and I couldn't recall the lovely red wine I had the night before apart from it was a malbec. The lovely lady behind the bar did no more than offer me a shot sized taste of each so I could choose - what excellent service!! Sadly I can't remember her name, but she was FAB! The atmosphere in the hotel was very friendly, lots of people having a nice time, all socially distanced and staff wearing masks. If I had the need to return to Dover sightseeing again, I wouldn't hesitate to book here again. There are multiple room types and different offers - you get what you pay for, and we were happy with our lovely room and stay. Thanks :)

We came along with our parents to get over the boredom of lockdown- sadly they had not gone anywhere since February 2020. This was a great Hotel. We wanted somewhere which taking all the virus precautions, where there would be great service and great ambiance. The Dover Marina & Spa Hotel did not disappoint. The staff, from reception, bar staff, breakfast staff, room service and cleaners were all exceptional. Also the design of all the main seating areas and hotel rooms were pleasant to the eye. Nothing was too much for the staff. What was especially nice to see was their attentiveness to ensure everyone safety with regards to the virus. A gentle reminder about masks and sanitiser availability was nice to hear. I want to say a big thank you for your wonderful service and a memorable stay. This place is a high recommend. Come, see and experience. You will be glad you came

Had a fantastic evening at the whisky pairing event on the 28th October. The food was excellent and our host Joe gave us some great information about the drinks and why they were chosen to match the food.

" Set in a stunning 19th-century building with sophisticated and boutique interiors, The Dover Marina Hotel & Spa is one of the best hotel in Dover and beyond". - Not sure I'd go along with that but I would say it is a nice place to stay and overall at the top end of good. A bit run down in places but the location more than makes up for it. Room was ok, bathroom excellent as it had been recently refurbished but the windows were extremely ropey. Their heating bill must be horrendous in the winter and with single glazed, rotten wood framed windows bearing - Do not let the pigeons in - warnings , the rooms might even be cold despite the heating. I haven't stayed here in the winter so cannot comment. That said it was a pleasant experience with nice staff so it is my preferred place to stay in Dover given some of the other options. Well worth a visit to experience what must have been a truly stunning hotel in its heyday. In easy walking distance to Dover town centre if that floats your boat and ample car parking a few 100 meters away.

We have been regular visitors to this hotel for many years but this is actually the first time we have stayed overnight. Lovely sea view room with balcony. Excellent dinner - table on the terrace. Staff very friendly and knowledgeable. Breakfast - cooked - good choice available accompanied with toast and pastries. Highly recommend you give it a try.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Linda, Thank you for your genuine review. It was a pleasure to read your feedback and I will be sure to share your kind words with the team. We look forward to welcoming you back soon. Regards, Kamal K Rajendra

Just returned from an excellent couple of days at Dover Marina & Spa hotel. Like all Best Western branded hotels we have stayed in , the team here is excellent. Worthy of special mention is Max in the Bar, who served, tirelessly, food & drinks to tables all with a smile and a quick word to check all was ok and Carla in the Marco Pierre White restaurant, Mr Whites Chop House who is so efficient and cheerful, she always brings a smile to your face. The hotel itself is in the Western corner of the bay adjacent to the old and new marinas, well away from the Eastern Dock Ferry Terminal.Our room 118 offered as a Superior room with sea view balcony offered comfort and superb sea views all the way to France! A brilliant break. Highly Recommended

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Robin, Thank you for taking the time to write a review following your recent stay at The Best Western Hotel and Spa. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. It is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. I have passed on your wonderful comments to Max and Carla and they are thrilled that you have taken the time to mention their name personally. We at Dover Marina hotel can't wait to welcome you back. Regards Kamal K Rajendra

I stayed here with my mum, sister and 2 cousins, we had the most welcoming stay for one night. The rooms were exceptionally well maintained with a stunning sea view. In the morning we had the best full English breakfast and the friendly staff served us perfectly, catereing also for my sister who is vegan. We then we're treated to the most invigorating massage! Mine was by Edit who delivered the best deep tissue work out massage - I have booked myself in with her for another session soon! Thanks to all the staff at Dover marina hotel and spa

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear 43kavitas, Thank you for your fabulous review. It was a joy to read. I have passed your review to all member of staffs and Edit in particular is thrilled that she could contribute to your wonderful experience. We look forward to welcome you back at the Dover Marina Hotel and Spa Regards Kamal K Rajendra

We absolutely love this hotel, the welcome is always so friendly and we are instantly excited! The rooms are beautiful and functional, there are lots of cherries on top of the cake! Fruit plate on the dresser when we arrived, as we were having a spa package, we were provided with comfy robes. The beds are so comfortable and plenty of pillows (a real treat for a mummy get away). And a bath... I love a bath! We were fortunate enough to catch the sunrise in the morning while on a stroll along the beautiful Dover sea front. Just really making us feel super special. Then breakfast was delicious with a good choice on the menu. Including vegetarian and vegan options! Also, I like to mention... if you are a walker, the Reception team are more then willing to reccomend lots of gorgeous routes depending on your ability. Then to the spa, the welcome was amazing... we were instantly made to feel comfortable, we're not used to so much attention. And the therapists are MAGICAL, topped of with jacuzzi and the showers in the changing room were devine. The only thing I'd remember for next time is your own hairdryer. Although, there are 2 provided... I have very think hair and needed a bit more power. Just the best, most relaxed and comfortable time ever... can't wait to go again!

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to post a review. We are delighted that you enjoyed your time at the Spa and other hotel facilities. We look forward to welcoming you back soon Best wishes Kamal Rajendra

As it is getting a bit colder now, went for coffee and brandy in the bar. This really is the best place in Dover. Lovely warm welcome (as usual), personal service and a very enjoyable experience. This is why we keep coming back. Thank you!

My husband and I arrived late at night having left the accommodation that we had booked as it was so dirty. From the beginning of our visit, Lauren on reception took care of us. She was polite, professional, helpful and very accommodating. All the staff were friendly and knowledgeable, especially Luke who gave us lots of information on interesting places to visit and the best nearby beaches. the room was clean, spacious and we had a lovely seaview. Breakfast was tasty and plentiful and the serving staff were very professional.

Stayed here with my family snd loved the place. Couldn't ask for a better view in the room. Woke up overlooking the sea. Amazing food at the MPW restaurant. Staff were very friendly and welcoming. Bar staff and cocktails were out of this world. Very classy place and wouldn't hesitate to book again

I had been here a few times the cream tea and afternoon tea was lovely with unlimited tea or coffee of your choice which I Usually had in the bar area but ! The last visit I was told I could only have cream tea or afternoon tea in the restaurant area ! Could not have the 30% off and the latte would have to be paid for as extra ! So decided to pay for the coffee, not have cream tea or afternoon tea but have what was on the menu in the bar, seemed like there was new staff and they wasn't sure about anything as one said one thing and the other said something else ! Anyway decided on the curry with rice and naan, waited a long time, but in this time there was a Tesco delivery !! I'm 99% sure the curry that was served up was a Tesco ready meal !! Very disappointed and will not be returning.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Karena161, Thank you for your review and we were naturally disappointed to see that your experience with us did not live up to your expectations. I sincerely apologies for not serving the afternoon tea and cream tea in Waterfront lounge and bar. Guests always have the discretion to choose the outlet they would like to patronize and all front line staffs has been reminded and requested to strictly adhere to that policy. May I bring it to your kind attention that we always serve freshly prepared food from our kitchen and never opt for the frozen to plate food option . Regards Kamal K Rajendra

What a lovely way to finish our visit to Dover Castle. We have been to the Great Western before and it never disappoints. Covid 19 rules excellently followed. Service excellent and cream tea was excellent. Great value for money and exceedingly good fare. We will be returning.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bonita Gray, Thank you for your great review about our Afternoon Tea. I am so glad you had a fantastic time in Dover. We look forward to welcoming you back to enjoy the delicious cakes and scones again. Kind Regards Kamal K Rajendra

Only stayed for one night but staff brilliant friendly and helpful. Hotel interior lovely clean and modern. Exterior needs some attention but it's a huge looking grand hotel and really enjoyed the stay bed and room comfortable. We booked the restaurant for evening meal and breakfast and was a little disappointed. Breakfast food was of a good standard and ok. Staff great as they all were. But meal wife's was fine no prob but mine I had to send back always awkward med rare if steak not thick I guess staff were brilliant reduced bill etc as even 2nd was a little over done. Seem harsh a 4 instead of a 5 if could would say 4.3 as just expected the. Best at the Marco Pierre white restaurant. But other than that nice place great castle town a little rundown but hey we was there for one night.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Smith, Thank you very much for taking the time to share your feedback regarding your recent experience with us. We genuinely value and appreciate your feedback and are very were looked after by our professional staff and happy you enjoyed our food and service. I have notified the Chef about your feedback on the steak temperature for future improvements, if needed. We look forward to welcome you soon Regards Kamal K Rajendra

I booked here for the purpose of staying close to the castle. Fabulous hotel we booked a sea view which I totally recommend as there was lots of things to see just from the room window. Also we had dinner in the Chophouse restaurant in the hotel. I had the salmon and my husband had the steak. Followed by the chocolate brownie. The food was delicious. A big thank you to Belinda and Carla for been so friendly and seeing if everything was ok for us. We will definitely be back at some point.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear K696NQevas, Thank you for taking the time to write a review following your recent stay at The Best Western Hotel and Spa. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am pleased to hear that you found the hotel looked outstanding and it is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. I have passed on your wonderful comments to Belinda and Carla and they are thrilled that you have taken the time to mention their name personally. We look forward to welcome you back at The Best Western Hotel and Spa. Kind Regards Kamal K Rajendra

My sister booked us a spa treat and we stayed for one night. We both had a lovely experience. The reception staff were friendly professional and welcoming. Connor in particular is a real asset to the team. He shines and is in exactly the right place... front of house . The bar and waiting staff were friendly and efficient. Our room was really clean and comfortable and had everything we needed. The spa treatment was one of the best I've had .. raindrop massage. I think the therapist was called Dee. The food was of a very good quality. If there was one critism it would be the Welsh Rarebit starter. Underwhelming and possibly overcooked? . But each to their own. Anyway to sum up we would definitely stay at this hotel again . We felt safe and very welcome.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rona, Thank you for taking the time to write a review following your recent stay at Best Western Plus Dover Marina Hotel & Spa We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am pleased to hear that you found the hotel looked outstanding and is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. Thank you also for your feedback in regards to your dining experience in The MPW as well as Spa, I have passed on your kind words to all of the team who were delighted. We very much look forward to welcoming you back to The Best Western Plus Dover Marina Hotel & Spa in the near future. Yours Sincerely, Kamal Kumar

As the world begins its faltering steps on the long journey back to normality, Angelo and I set out on a road trip the partook in a night in Dover I book this hotel and upon arrival it was comforting to see that the hotel was blossoming under the cloud of Cofid We parked directly outside and where warmly welcomed and shared a twin room with a vista across the English Channel The highest point of our stay was the Marco Pierre White Chop House situated in House We both enjoyed the best burgers we had either tasted A towering delight of meat and accompaniments , replete we sleep well and departed refreshed and content after a good nights rest Highly recommended

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mr Hartigan, Thank you for your genuine review. It was a pleasure to read your feedback and I will be sure to share your kind words with the team. We look forward to welcoming you back soon. Yours Sincerely, Kamal Kumar

Very relaxing atmosphere at the spa. We came for a little spa day and we loved it had a first time massage by Tanya she was very professional and would definitely recommend. Will be booking again can't wait

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to post a review. We are delighted that you enjoyed your time at the Spa. Thank you also for your personal mentions for Tanya, I am sure she will be thrilled that you have taken the time to mention her personally. We look forward to welcoming you back soon Best wishes Kamal Kumar

So being the gent that I am, I decided to treat my absolute worldie of a girlfriend to a date night. We decided to try the Chophouse as it's highly recommended. The atmosphere and ambience is perfect, the food was divine and the staff, wow, where do I start!? Luke's cocktail making ability was on point, Belinda's waitressing was more than impressive and then there was the little gem called Carla. Who couldn't tip this bunch. From start to finish it was 10/10.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for your amazing review of MPW Chophouse following your most recent visit. It was a pleasure welcoming you, and we are thrilled that you had such an enjoyable time with us and were so well looked after by the team. I have passed on your wonderful comments to Luke, Belinda and Carla and they are thrilled that you have taken the time to mention their name personally. We look forward to seeing you again very soon. Best Regards, Kamal Kumar

The table by the window looking out at the sea was brilliant. The sandwiches were lovely, well filled and presented beautifully. Service was charming and efficient, warm and friendly. It was a really comfortable environment to eat and chat.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bernie, Thank you very much for taking the time to share your feedback regarding your recent experience with us. We genuinely value and appreciate your feedback and are very happy you enjoyed our food and service. We look forward to welcome you soon Regards Kamal Kumar

We checked in fairly late and the hotel bar areas were busy and vibrant. The hotel requests that all guests wear masks in the hotel and we felt there was no enforcement as not many did. Our room was immediately above the bar and noisy (107) but after requesting another they gave us 220. Nice big room for the 4 of us and the views were amazing. Really comfy beds and great power shower. The only small negative is that hotel feels slightly worn and ideally could do with a refresh. Overall though nice stay and would consider staying again.

The staff at the Best Western Hotel in Dover UK were very accommodating to meet all our needs. They provided my wife and I with the Lighthouse Suite and it was beyond our expectations. Their service was excellent and they made sure that our stay at their hotel was as comfortable and relaxing as one would hope for. The meals at their in-house restaurant, Mr White's Chophouse, was first-rate. Special thanks to the manager and his team at Best Western in Dover!

Paid for one night 200£, room was not cleaned properly, no toothpaste and no toothbrush. TV hanged not in the front of bed, could not watch it while lying down in bed. Woke up in the early morning because of the noise in corridor - chambermaid was making a horrible noise while was cleaning other rooms and even knocked on our room door few times as she said by “mistake”.

After having three staycations rejected in Cumbria and Devon because we had a London postcode, it was great to find this was not a problem in Dover. Most people come here in order to catch a ferry to France! So we decided to make this our 7 day break. The hotel itself is very Victorian with period features. We had a family room with three large windows looking straight out to sea! On the whole everything was clean but the decor was a little bit shabby and in need of modernisation. But that did not affect us too much as everything was clean, the beds were huge and our room was massive. Due to Covid situation there was no room service. They did not come and make the beds everyday. Which was good for us as we could have an uninterrupted lie-in!! In terms of tea and coffee and toilet rolls, when we were running out we called reception and someone would bring the provisions up. The bar was open to people in the hotel and those outside. The bar staff were very helpful and the bar food was lovely. Just to bear in mind, the hotel manager informed me that he had to socially distance his staff. So there could be delays at main reception and bar, since he had to limit the number of staff working. All this meant for us is that it took some time to get served, but considering this hotel is open for business I thought that was a small price to pay! The hotel has a lovely outside area and we were never in a situation where there was no seat for us. There is a restaurant attached to the hotel which I will review separately but that was also lovely. We used the spa facilities. Due to Covid the sauna was closed but you could have treatment and use of the jacuzzi. The only downside was we could not turn up for breakfast without ordering the night before. It's difficult to know the night before what you might want for breakfast! And to avoid too much contact of staff with customers all room service was charged at a cost of £5. That was steep but the bar was always available and always had seats. We sometimes ordered there and took the food to our rooms. All the staff were helpful, friendly and made out visit superb. The hotel manager was very friendly and even cane to us from time to time for a chat. And, the best thing, the sea was right in front of you!! Never thought I would ever choose to spend a week in Dover! But I did and we had a great time!! Would stay here again.

Room was very dated, with old rickety wardrobe and old bathroom suite. The television in the room was modern though, with plenty of apps and the ability to stream content from your phone. Ate in the Marco Pierre White restaurant, which was very disappointing for the price. The burger was similar to what you would find in a Wetherspoons, but cost over £15 (without a drink). Staff were nice enough. Overall, I'd probably put up with the dated room for a one night stay, although you get a better room in the Premier Inn down the road. I wouldn't bother with the restaurant again, far to expensive for the quality they serve.

I booked a spa break package with dinner and overnight stay. Overall the quality of food was good but not at the level of a starred chef on which the restaurant takes the name from. (Marco Pierre White). The breakfast was good. The hotel room was nice and cosy. The position and the view from the hotel is very good. On the other hand the overall structure feel dated and the bathroom in particular is not at the level of cleanees expected by a 4*. The worst experience during the stay must go to the service from the personal. A minor issue is the reception was not always present and responsive. Not much explanation was given during the check in. ( Like they could have told us that a pre authorization on the card is needed to pay the restaurant. Why is this important? Because then you avoid to your customers to walk away from the restaurant, assuming that the bill will be payed at the check out, and being blocked by the waiter like if you were trying to leave without paying.) Again, not terrible per se, but this lack of attention to details and to customers it shouldn't be considered normal. What happened in the spa was terrible tho. A part from a general dirtiness on the reception desk, bathrooms and changing rooms. No welcome and explanation from the spa receptionist. I've been asked if I wanted to get in the jacuzzi, the only available facility, while my girlfriend was receiving her massage. (During covid19 the sauna and steam room were closed) I had to walk back to the spa reception to ask for robes since they were not displayed anywhere and the receptionist didn't give me one even if she knew I was about to get in the jacuzzi. After receiving our treatments me and my girlfriend were in the relaxing room for a few minutes. The spa is open till 10pm. It was 5pm. Once outside of the relaxing room everyone was gone. The jacuzzi was closed. So we stayed for several minutes waiting for someone at the reception. The only person available was the gym personal trainer who said that he tried to send the receptionist a message and told us a clear lie about the jacuzzi to be closed,with rolling shutter!, for a test.. Nobody told us anything, we felt invisible and fooled, ( a test.. sure) and I think that the personal forgot about us being inside the spa. The hotel reception apologised for that and again sent a message to the receptionist of the spa. But we couldn't use the facilities anymore for that day and we were leaving in the morning. I want to stress one thing. The real problem is not what was closed or not, but the fact that I'm the client and I need to be informed about how things works like if a receptionist is going after I do a treatment because it's the last one of the day. Regardless if this is the wrong behaviour or not the personal didn't talk or informed us and this was very uncomfortable, and not relaxing at all. And relax was the entire purpose of this trip.

We stayed here for 2 nights as a family of 4. Before we arrived I requested a sea view. And I got it. Staff were very nice and helpful and welcoming. When we arrived the bed hadn't been made due to lack of laundry service. The reception offered us a free drink to compensate. Getting ready for dinner the side table fell over. The management came up took it away and offered us dinner as compensation. However, during the night my daughter was sick in the bathroom, we cleaned up with using the towels and loo roll. I mentioned this to the receptionist in the morning before we headed out. he said he'd get it clean and replace with new towels etc. We went out for the day, came back around 5pm. The room ha dnit been touched. Sick still in the bathroom. No towels and no loo roll. I called reception, again the offered drinks, said the cleaner would be right up. Waiting over an hour, the towels arrived. No cleaner no loo roll! It didn't get cleaned. Which I was so disappointed in. However I would stay there again as the location is superb. And the restaurant is delicious!

This is by far the worst hotel we ever stayed in. The hotel staff is very unprofessional and unorganized. Not what you would expect from a 4* hotel, we were very disappointed. Our room was small and the floor in it wasn't even. Avoid this hotel!!!

We had a family function here so had six rooms afternoon tea and dinner in the restaurant. Our room was so dated a shower curtain which was horrid also holes in walls in bathroom and rusty radiator no air conditioning on the hottest weekend also wernt allowed in our rooms until much later then they said .we were offered free drinks but wanted to get ready for a swim as it was do hot .we had a bed valance which was dirty and ripped also a stain on carpet .I did not see anyone cleaning banisters they felt sticky also tables outside were not cleaned not all staff were wearing masks .my sons room was better but still small and no air conditioning my nephews room was awful small dirty and very hot .on a much happier note the staff were amazing really made the stay really helpful and so happy couldn't do enough for you .the afternoon tea was delicious and the function room was lovely thankyou .the dinner in the chophouse was not atall what I expected the chips on all our plates were horrid tasted like they were warmed up my dads steak was not very nice .the rest of the meat fish extra was nice just the chips the starters and again the staff were very good we all got our dinner together and there was 14 of us so very good .the price of the meal was 400 pound which was alot I wouldn't wat there again .breakfast was lovely again staff 5 * .

We chose to have an afternoon tea here and it was just lovely. The staff were fantastic and directed us to their parking. Then they had some brilliant coronavirus safety guidelines in place, which made you feel comfortable and safe. The staff were so accommodating and just how customer service facing staff should be! Super! The food was lovely, with the scones coming out warm and soft. We would definitely go here again for another afternoon tea, meal and even said we would stay here as well. We had such a lovely experience here and would recommend! Sorry no pictures we had eaten it all before we even thought about it!

Found out that the cost was £40 cheaper than we paid so we queried this upon check in to be told an authorisation was needed for refund that we would be entitled too.On check out no refund offered the girl said send an email.Room was ok balcony area awful very scruffy room only had one cup and glass tv had limited radio stations,no drinking water in fridge was told on booking that spa was open no mention of it being closed no room clean or replacement of tea coffee etc.early wake up from cleaning maid to check out which is clearly stated 1100.Not a 4* hotel but but like to charge the full price £288 for two nights very expensive a travel lodge caters better at a fraction of the price.Be very wary of booking this run down hostel/hotel

Had my Hen Night Celebrations here on the 18/07/20, the hotel accommodated my booking at very short notice, as my previous venue cancelled at short notice which was very upsetting. The hotel staff went above and beyond to make my evening special. The food and service was fantastic, we felt safe at all times with the measures that had been taken with social distancing. I was so pleased I have now booked my wedding reception with them for next month. Thank you again to all the staff at the Dover Marina Hotel. Highly recommend

Expensive for the condition of the hotel but the position made up for that. An old hotel and decor that requires upgrading. More attention to booking would have made it a better experience More staff to cope with the amount of guests.

We stayed in this hotel for 3 nights, we were upgraded rooms however the receptionist made a mistake and on day 2 we had to move rooms and downgrade. This was very annoying and took time to move all our belongings and it dampened our moods as the balcony brightened up our day. The breakfast is average, I would recommend getting full English as continental is like a kids breakfast! The spa was closed which was a shame, but that was out of their hands due to Covid which I understand. If you were to stay here I would 100% say get a balcony as theirs not much to do in Dover and you can eat/drink on the balcony.

Stayed at the hotel for 2 weeks on business. Food was great, service of staff was amazing and couldn't fault anything. General manager Ilhan was always on hand to assist with our needs which made our stay so much better! Lovely location of hotel looking at the sea, France in the distance and the ships coming in and out of Dover port. Great location, great service, excellent staff! Thank you

Called in for a sandwich and could not fault the food or service - the three of us shared two sandwiches and there was plenty of food for all of us - it was well organised during the current situation and I would definitely recommend a visit.

Highly recommend this family friendly hotel. An amazing view to the beach front. The rooms are spacious and clean and staff are extremely polite providing an outstanding service. Really happy with their food providing a variety of different cuisine to hit all your taste buds. The hotel has taken all measures to protect their guest and staff with the current COVID situation giving you that extra peace of mind.

Initially I was feeling very sceptical about staying away from home during this pandemic. However, I never felt so comfortable. The Hotel has taken great measures to keep all guests safe. Staff are extremely friendly. Truly a great escape!

We stayed here for two days - excellent value for money. Newly refurbished good size rooms with all the facilities. All the staff were very friendly and helpful with welcoming smiles. Thoroughly enjoyed our stay knowing that more than adequate Covid-19 safety measures were in place to give us that peace of mind during our stay at the Dover Marina Hotel!!

Lovely hotel. Very comfortable. My stay was very satisfied with every aspect of the hotel. The staff is very friendly, helpful,approachable and knowledgeable. The hotel is very clean throughout, and my room was spacious with everything that I needed. Breakfast was substantial, and suited all tastes. The hotel is quiet and the suite was very good with comfortable furniture and the bed was comfortable too. I would definitely stay here again. Wonderful hotel in a great location. I would highly recommend a stay at this hotel.

My stay was simply Amazing, gorgeous balcony view, right onto the marina, the room was nice and clean, but most important food and the staff was simply EXCELLENT. I will definitely choose Best Western Plus dover marina hotel and spa again. Thank you to all the staff and in particular to Ilhan, the general manager. See you real soon. Giorgio.

I spent there two weeks in quarantine before i join my employer's business. My employer was paying the bill, i will not be a repeating customer not unless i visit Dover ever again. With this said, for the hotel was not any reason to treat us with extra care. That is not the case at this hotel. Their managers and staff, all of them, treated me and the rest of my coworkers to an unbelievable extend. They had no reason to. Their hospitality and services provide are genuine. They are all driven by passion on what they are doing rather than money.

Ilhan and Team provided an ever attentive service while connecting with their Guests. Little riddle notes were left with room service trays and genuine hellos exchanged throughout. Chose this establishment if you favor a stay in a charming location accompanied by excellent service.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Federica, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

Very warm and professional service from all hotel staff! The Manager of the hotel Mr.Ilhan was helping and supporting 24h(for two weeks stay in), for all our needs! Food was also in a good level! I'm srtong recomending the hotel to all my friends and collegues as a perfect location and service in Dover!!! THANK YOU!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hristo, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

Stayed under special circumstances during co-vid 19 lockdown. Staff and hotel location couldn't have got any better. Any request was granted, food was was fantastic. Would strongly recommend the hotel

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

Recently stayed at this hotel with work. Excellent visit the staff couldn't have done anymore for me nothing was to much trouble. Would highly recommend this hotel. Hopefully will visit again in the future. Many thanks for your help throughout my stay. Jordan

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jordan, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

Ilhan (Hotel GM) and his team were wonderful hosts during my two week Covid related "isolation" at this property. While I was unable to enjoy the amenities that the hotel had to offer (outside of the room that is) they did all they could to make sure my stay was as pleasant and comfortable as possible. The room itself was spacious and having access to an open air balcony was fantastic. Food & Beverage service exceeded my expectations. I'd highly recommend this property and look forward to returning under more relaxed circumstances.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Erin, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

Very old place, not worth the amount. Rooms are very small. Electrcity kept going in the bathroom. Floors were creaking alot, you can hear people from upstairs and the card dont work properly to enter your room.

My partner and I stayed at the Dover Marina in February for a romantic night. I must say that the hotel was brilliant. Upon arrival, the Lobby area was decorated for Valentines weekend and looked immaculate, it was really clean. The staff looked smart and were so friendly, helpful and really polite. We had the Bridal Suite which was absolutely fantastic. The room was massive and had such a beautiful view of the beach and the White Cliffs of Dover. Dinner and Breakfast in the Marco Pierre Whites restaurant was delicious, the waitering staff were very accomdating and were always happy. We really couldn't have asked for more. Ihan the manager was also brilliant, when we saw him he was always asking us how we were and making the effort to make sure we were enjoying our stay, which we were. We would thoroughly recommend the Dover Marina. Such a brilliant hotel to stay.

The room was perfect, clean and comfortable. The bathroom was amazing. We had a great view from both the room and bathroom. We used the spa which was a nice treat and the service was outstanding, especially from Suresh. We will definitely return.

Took my elderly mother for afternoon tea. Very friendly welcome from the staff. Clean and tidy. Given table by the window looking over the English Channel. Great views. Attentive waiter excellent afternoon tea. No problem with varying sandwich filling for mother's taste. Very good value for money. Will definitely visit again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

Pros: Hotel is lovely beautiful reception and bar area. Welcoming staff and barman made great cocktails. View right on the water also. Our room was very nice and beds super comfy and we slept very well. Cons: bathroom was a bit shabby but there is a notice to say they are being done up. At check in and check out we asked to pay the bill divided by 3 which they said was fine bar needing a card to guarantee. We then paid in the morning divided by three but when I then checked my bank it said the amount had been taken out in full on my card in addition to the amount I paid for my piece. When I said it to reception she said it was pre auth which wasnt correct as the price taken was inc the drinks we had put on our bill from the night before. I then get told that 200 pounds will take 3 to 5 working days to go back on my account. Really annoying as 200 gbp is a lot on top of what I already paid for my share and was not told this at check in otherwise could have tried to make other arrangements on the cost. Please train staff better on this piece as this was supposed to be a cheap ish break away for me.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I would like to apologise for the confusion over your bill and for the delay that the Merchant company imposed for the funds to be processed back into your account. Your comments have been taken on board and retraining has been implemented within the relevant departments to ensure that this does not happen again. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

This was a lovely experience for my birthday! Hi tea was delicious, served with a smile. Edith the masseuse was very good, left feeling totally relaxed and energised. All facilities are new and impeccable. Will definitely be booking again soon!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Once again "Happy Birthday" Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

The receptionist was very helpful and we received our parking voucher no problem. The room was nothing like the photos but was adequate for an overnight stay. The whole place is in need of an update but was clean. We were disappointed that the fish & chip restaurant was not open but we were offered the choice to choose from their menu and the bar and restaurant staff could not have been more helpful. Would stay again just for an overnight.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Amie Robert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. In regards to our rooms, please note that none of our rooms look alike and all have individual features. Thank you for your encouraging comments regarding bar and restaurant teams. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jessie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Dover Marina Hotel we strive every day to provide a superior customer experience. Please note that heating is not managed though the radiators. Heating and cooling at the Hotel is managed through the in room Daikin control unit. Although we haven't received any heating and cooling issues from any of our bedrooms, even if there was an issue with your control unit, our maintenance department would have investigated straight away. Please accept our apologies if you have reported this and we failed to respond. Thank you for your encouraging comments in regards to breakfast and Restaurant. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01304 203 633. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

My wife and I have stayed at this hotel many times and have always enjoyed the excellent service and friendly staff .Our last stay was for the Valentine weekend for which the hotel put on package deal ie room dinner and evening entertainment which was excellent.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding our Valentine package. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

We stayed here for Valentines day/night yesterday. All the staff were so warm and welcoming. We had an amazing full body massage at the Spa along with a gym workout & use of the jacuzzi, steam room & sauna. All were very clean & well maintained. The evening meal was great as well as the breakfast the following morning. Again the quality of food was fabulous. I would definitely recommend this hotel & spa, we will be back in the near future.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey and your encouraging review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding Spa and quality of the food. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

I booked what i thought would be a nice spa weekend for my sisters birthday. We arrived on the friday (lady on reception was lovely) i was disappointed when we arrived to the room to find it was more of a standard double than a superior room in which i paid for. The walls under the tele looked as though water had been leaking and they were shabby looking. The bathroom had a weird odor too. The spa was basic, the Jacuzzi was nice but looking round there was polly filler in patches all over the wall and the banister was broken to the Jucuzzi, i wouldn't say it was a nice relaxing stay, i have deffo had better rooms at a travel lodge. Very upsetting as i wanted to make it the best weekend for my sister.

Had a fantastic meal for my birthday food was excellent the staff were lovely especially Khloe who was my waitress she was very friendly professional and charming always had a lovely smile I said it was my birthday and gave me a special birthday cake said happy birthday in chocolate I thought it was a very classy touch thank you

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

We do a monthly trip to the Dover area to visit family. We decided to try this hotel for a change and overall we are impressed. Would we stay here again? Yes - we have already booked for our March visit ! Whats good ? The hotel seems to have been refurbished recently and has been done well - although a very old building it doesn't have the tired feel that many do even after a refurb We had a superior room with sea view - lovely . Good sized balcony with table and chairs which we would have enjoyed had the weather been better. Enjoyed watching the ferries ! Good sized room Free parking provided in a car park a few yards away Staff were friendly and the service good at reception and in the bar ( we didn't use the restaurant ) Room prices were competitive There is a spa although we didn't use it on this trip Housekeeping kept our room spotless with fresh towels every day What could be better? From early morning through to quite late at night we could hear the tediosly repetitive bass beats of the music in the fitness suite - not enough to stop sleep but it was a constant annoying background noise ( we will see if we can try a room further away on our next visit) We didn't try breakfast so it may well be amazing but on principle i am not paying £14 for a buffet breakfast when my wife only has a sparrows portion and i can get a superb freshly cooked one using quality ingredients elsewhere for under £10 ( Quex barn one morning , well worth it if you are in the broadstairs area ) . Odd as looking at the restaurant dinner menu it seemed reasonably priced so why the rip off breakfast prices? We are in a premier inn tonight for the next leg of our trip - £9 .... This might seem petty but it on a three night stay it became annoying - the shower. Lovely and warm with a good water flow but a tiny head - what a false saving on the refurb - a larger head would transform it to a great shower We had an afternoon tea in the conservatory area one day , great service , lovely GF scones for my wife , good tea but i had normal scones - well made with nice texture but far too much sugar in the mix - they were too sweet , the jam provides the sweetness ( in my humble opinion anyway) Final comment, we are returning . We booked originally via booking.com and the hotel pushes you to book direct for better rates - we tried on the website using our best western rewards app but it was still more expensive and they wanted payment in full up front . We have stayed loyal to booking.com on this occasion . Shop around for the best rates is my point .

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

We visited the Dover Marina Hotel this weekend on a Romantic Weekend for two Virgin Experience. When we arrived, we went straight down to the spa for our treatment in the rickety old lift. We arrived in the spa's small waiting area that is pretty squashed if you have more than two or three people in there. Once we had filled in the information form and ordered two glasses of prosecco for us to have after the massage (£5.35 per 125cl glass each) we were taken on a tour round the tiny spa and then brought through to a small treatment room for our half an hour massage. This massage lasted tops 20 minutes, the first of many disappointments. After this we quickly went up again in the rickety old lift to the reception to check in and quickly got changed in the room and went back down to the spa for our prosecco. When we first got back down the lady with whom we originally ordered and paid for the prosecco was nowhere to be seen so we had to gently try to break up a conversation between two of the therapists who completely ignored the fact we were standing there to ask if we could have the prosecco. One of the girls begrudgingly went off to get It whilst the other girl was sat with a scowl on her face. As we waited in the slightly cold relaxation room for our prosecco (it's against the rules to drink it in the spa) my seat was absolutely soaked making it even colder and the magazines were out of date. The prosecco finally arrived but tasted sweet a bit like honey and wasn't cold or at all fizzy. We then decided to get in the jacuzzi for a little while and had about 10 minutes on our own until the next couple got in and it all became quite a squeeze so we got out. After this we got showered and changed and decided to get out of the hotel before dinner to see what Dover is all about. All in all, we found out that Dover is extremely expensive (around £20 per main meal even in the run down pubs) and there isn't really anywhere to go and have a glass of wine unless you want to sit in a sports club or Weatherspoon's that is full of the local kids having a drink (not quite where I wanted to be drinking on my Romantic Weekend away). We went back to the hotel for dinner (this was the bit I was most excited about, the rest didn't really matter) at Marco Pierre White's restaurant. When we arrived in the restaurant the décor could have saved the whole weekend, it was beautifully done out and had a really lovely feel to it. We were seated by the manager of the restaurant and I mentioned that we are on the Romantic Weekend away with Virgin… he didn't have a clue what we were talking about. After going through the faff of showing him the voucher on my emails on my phone, he still couldn't work it out and I had to forward the email to the restaurants email address so that he could have a look at it on the big screen (or maybe consult another member of staff?). After 10 minutes he came back with two more glasses of the horrible prosecco that we had had earlier and told us that we both had £25 to spend in the restaurant, the rest we had to pay for. This wasn't something that was ever advertised on the voucher, I was under the impression that we had a nice three course meal at the restaurant. This wouldn't have been so much of a problem if not pretty much everything on the menu was around the £25 mark. After getting a bottle of wine to go with dinner, I had the cheapest steak on the menu and my other half had a burger we paid our £30 bill (so that's £80 for - the cheapest bottle of wine on the menu, a bottle of water, two glasses of shoddy warm, non-fizzy, honey tasting prosecco that we didn't want, a burger and a cheap steak and chips!!) That's more than London prices. After dinner we decided to try the jacuzzi again but there were a couple of people who had already had the same idea so again it was a quick dip and we got into the steam room which was actually great, not very big (3 people max) but very steamy which was nice. We then went to bed at half 8 as there wasn't anything else to do. My partner also ordered a take away to the hotel as he was still really hungry after dinner. When we woke up in the morning, I went down to breakfast and left my other half in bed. The man who was hosting at breakfast was great, really friendly and showed me where to get my breakfast. Unfortunately the breakfast had been out for ages and when I got there at 10am the scrambled eggs were very dry, the sausages were all wrinkly and dry and the beans were mixed in with the mushrooms where the same spoon had been used by the other guests. Pretty much inedible. I left pretty soon after this and we checked out at 11am and got on the train home. The last event of the trip was my partner realising on the train that he had left his watch in the room, I remembered that it was left on the bed and knew 100% that is was there. I called up the hotel to ask if they had found it and when they called back they said that housekeeping hadn't seen or found anything… I think that just sums up the trip, the hotel and the area in general really. But anyway, that's our fault. Now, I never ever write reviews, I have never been to a hotel and written any review's before. I used to work in a hotel so I understand how testing it can be so I usually think oh well, I know it can get a bit stressful and just ignore it; this time there have been too many instances to ignore. We aren't a snobby couple, we are working class, are now back in our little flat with our daughter, nothing too crazy special. This weekend was a gift for us to go away from daily stresses of life and I just don't want anyone to make the same mistake as us. All in all this weekend's costs were £250 virgin gift voucher + £30 in restaurant + £25 for lunch + £120 train fairs + £15 for a drink in Wetherspoons + £10 for the prosecco's after the massage. We paid £450 for this weekend and in my eyes not even worth £50. Please don't make the same mistake as us guys! Promise you I'm not over exaggerating!

We arrived to a great welcome by reception and received free parking. Great atmosphere here, fantastic staff who cannot do enough and fast with everything we asked for. Great selection of cakes and sandwiches. And we were not rushed. A great Pianoist on a Saturday and Sunday which made it even more relaxing. Great view of the channel. Thank you best Western.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

A very nice hotel with the most polite staff. Afternoon tea (a gift from our eldest son) was served to us by Paulo and Carla, who were the most cheerful, polite members of hotel staff that we have experienced in a very long time! Our children's lunches, three courses for £9.95, were amazing and plentiful and our afternoon tea was lovely with a good selection of sandwiches! Parking was simple; the receptionist even came out of the hotel and directed us to the car park across the road giving us a hotel permit. Overall, experience, highly recommended! We are even planning on an overnight stay so we can experiance the lovely food on offer. Brilliant experience, thank you! Ross family Smeeth.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

Great value spa break. Myself and my partner thoroughly enjoyed the hot rock massage and the spa facilities, the robes could do with replacing but that's being picky. The room upgrade was lovely, we were in the Lighthouse suit which was so comfy and well equipped, the decor was nice and the bed was comfortable. There was a good choice for Breakfast, as vegetarian/vegan we had enough to choose from. We ate at the chop house for dinner and ate from the vegan menu, it was lovely to have a menu to pick from although the food was not particularly tasty....no sauce with the tempura!!! We still enjoyed it and the service was good. Overall a super break for us and I would highly recommend the hotel.

We spent the night here after quite a long drive and enjoyed our stay. The hotel is in a great location quite near to the ferry port. The staff were very friendly and helpful and our room was OK. The bed was a bit on the small side and I did not find the pillows very comfortable. The bar was good and we enjoyed our drinks there.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

My wife and I stayed for our anniversary and had a lovely time. Each and every member of staff were very kind and attentive. The bar was great and the restaurant, Marco Pierre White, was lovely with reasonably priced great food. Dover doesn't have too much to offer but I would highly recommend staying here if you ever find yourself in the town

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of refurb. On top they were holding the staff party the very night I was there. Lood music until midnight. We were not made aware of this until I called to complain. Not very relaxing. If you absolutely want to be by the beach you might want yo go for it, otherwise look elsewhere.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

Good location on the seafront. Free parking after you check in. Great view from the balcony. Huge TV in room. Booked a superior room hoping this would be one of the newly refurbished rooms shown in pics however it was not. Room was very dated. Wardrobe door was hanging off. Room was also quite small. Bathroom felt a like a public washroom - in desperate need of a refurb. Had to wait a long time to be acknowledged whenever I went to reception. Jacuzzi was closed one evening without advance notice.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

Hotel was lovely and clean some areas was a bit dated but looked like they was working there way through the rooms to update them. Staff was remarkable and friendly food was devine the news years bash sounds expensive but was well worth the money and the atmosphere was brill can't wait for the next one. Best pornstar cocktails

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

Visited the Marina hotel for a Xmas break 2019.Have been previously for a Valentines weekend and loved it then. On arrival reception could not find our booking but offered us mulled wine and mince pies whilst they endeavoured to sort it. The trouble was we had booked for an all inclusive Xmas break with Superbreaks who had gone into administration earlier in the year. But to cut a long story short we had no booking on Xmas Eve. However the manager could not have been more helpful. He found us a room ,gave us the same package deal all for a hundred pound cheaper! So relieved and happy. All the staff and the manager are so happy, helpful and lovely. The food is great, rooms are a bit dated and the sash windows....well that's another story!!! But having said that all in all it's a fab place and will definitely be returning. 10 out of 10 staff and management.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

My wife and I stayed 2 nights; first night was quite cold as the heating was not working. Maintenance tried to fix the following day, some success but gave us an additional heater and extra quilt. One problem is that cold air comes straight through the windows! Very dated, could use some refurbishment like double glazing. We booked a sea view but as the room was old their were just a couple of narrow windows, again needs modernizing to give a proper view of the sea. Room had a small wardrobe cluttered with an ironing board and a safe so not much space. No other drawers to put clothes etc. Spa facilities were great. Ample free parking. The bar was small but okay. Barman was really nice and helpful. The restaurant was superb. Didn't have breakfast as thought it was expensive and there were lots of nearby options.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

Whilst the decor of our bedroom and particularly bathroom seemed a little dated, the customer service and spa facilities made up for that! The beds were comfy, the rooms are a great size, the shower was powerful. The lobby area is so pretty. The staff were very friendly and approachable. But what topped it for us was being able to use the spa facilities; sauna, steam room and jacuzzi. And despite staying on a Saturday night when you might expect it to be busy, we near enough had the facilities to ourselves for 2 hours! Thanks for a great stay. Loved it!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

Excellent parking facilities, very clean and tidy with extremely friendly and helpful staff,the rooms are well decorated and the bed one of the most comfortable I've slept in a hotel.great location for the port

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

I stayed for 2 nights and was impressed with the hotel. It is situated right on the seafront with great views and it is a building full of character. The rooms seem to have been recently renovated so the fixtures and fittings are all fresh and clean. The rooms are well appointed with an iron and ironing board, tea making and complimentary biscuits as well as any toiletries you would need. The room was clean and ready in good time. The bed was comfortable, the only thing I would change was the huge tv that dominated the room, it could have been half the size and still fine for the available space. Breakfast was good with continental and full English buffet options. The staff were very helpful and efficient. There was nearby parking with no extra charge which was appreciated. I would stay again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

Amazing hotel amazing people love the way they treat the guest. Great atmosphere, hotel had great feeling,excellent food, rooms are very spacious and had all amenities. Quality of the room is excellent with spacious seafront balcony. Had a really great time with family. Thank you

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We thoroughly loved our stay here. Friendly and helpful staff go the extra mile! Everything you need is here! Walk through lobby from seaside to back. Lift in Libby to rooms. Views of the Dover Harbor and English Channel and Dover Castle and The White Cliffs of Dover from the hotel. The food was delicious, the rooms convenient and clean. The staff was charming! There is a wide promenade in front of the hotel along the harbor which makes for a lovely walk with the fresh sea air and beautiful views. Would def stay again and highly recommend!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

For a short break away it's a highly recommended place to stay! A lovely hotel and very lovely staff. A big thank you to Jess and Max for helping me and my girlfriend out during our stay! Made my girlfriends 21st birthday very special

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

A most enjoyable evening with a book signing with Marco Pierre White, followed by an excellent three course dinner in the restaurant. All the staff worked so hard to make the evening a real success. Well done to all, you are all a credit to the Dover Marina Hotel & Spa.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Beautiful hotel, Service was amazing from start to finish. The view from the rooms are beautiful, perfect location for exploring. The rooms are beautiful. Beds are unbelievably comfy and the rooms accommodate for everyone. Reception staff are friendly and welcoming. Massive thank you to Johnny who was working behind the bar, very friendly and polite provided a great service - very hard worker :)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

First of all the Staff in this beach front hotel are very friendly and make your stay a memorable one. The sea view balcony rooms are faboulous and very large size victorian style room. The food in the restuarant has many choices and an experience of fine dining watching with a beach view and the spa facilities is an added bonus. overall a very enjoyable stay. highly recommedable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

First class staff, well proportioned suite with a scenic view of the sea and the ships sailing into Dover port. Location wise it is a short walk through the underpass to the town centre though the food and drink choice at the two restaurants on site mean it isn't necessary to go anywhere else. As a vegetarian my special menu was a refreshing change to having two dishes to choose from.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Went into hotel today for a meeting and to have some lunch, we decided to try the fish and chips and was not disappointed!! Big chunky chips and super crispy battered fish was amazing, and staff could not have been more attentive! As we were leaving we walked through the official dining area where there were lots of people taking afternoon tea, which looked spectacular, will definitely be booking in for that on our next visit. Beautifully decorated with an elegant feel, polite courteous staff and fantastic food, couldn't think of a better choice for an afternoon entertaining a business associate. Will be returning and know where I would've staying should I wish to overnight in Dover!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

First impressions of this hotel I would have given a 1/5. The room was cold on arrival which we found out to be because of the terrible state of the windows. They are old fashioned wooden single glazed sash windows, and the cold wind was coming straight in through the gaps, you could even see the curtains moving with the draught. The bathroom window was found to be even worse and colder still! We had to use a makeshift draught excluder to try and stop some of the cold wind getting in. There was a heated towel rail which was the only heating available in the bathroom and this was barely sufficient. The bathroom did look new and modern and the shower and bath was good. modern units and lighted mirrors looked good. I'm guessing because this is a listed building they are not allowed to change the windows or it is too expensive to change them and keep the same characteristics. The next thing we noticed was the sloping floors (at first I thought the bed was broken and slanted) Not a huge issue but something I've never experienced before in a hotel. There was a big sloping gap under the bathroom door because of this also. There was however AC and we did eventually get the room temp to a comfortable temperature. we had a family room but he single bed was just a temporary fold away type bed and not great for sleeping in. The TV was large, free biscuits, tea/coffee etc. safe in the wardrobe. The facilities downstairs however were very nice, the gym was very good for what I need and the sauna etc looked to be nice too. The bar/cafe area was nice with a view looking out to sea. Breakfast was nice and the staff were all pleasant. The third day we were there the wind had died down a bit and there was a noticeable change in temperature in our room (no draughts) free parking behind the hotel (1 minute walk) and the town centre was a 5 minute walk away so the location was good. After the initial disappointment of the cold draughty room we did actually enjoy our stay but something needs to be done about the windows. You don't expect to pay £120 for a 4 star hotel room and get cold draughty windows! This hotel has character, thats for sure! Final score 3/5

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

Lovely hotel newly renovated overlooking the sea. We had a relaxing time at the spa and dinner at the restaurant. The bartender was friendly and offered a cocktail of the signature. We will come again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Yesterday we celebrated my Mother's 80th birthday with an afternoon for 40. We had a wonderful time, the food was lovely and plentiful, the service from Luke and Julius was both friendly and efficient.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

The stay at the Best Western Plus Dover Marina was the worst stay in a hotel I've ever experienced. I booked a single room under the impression that the hotel bathrooms are renovated (as shown on pictures throughout different booking sites and the hotels website). That is not the case! My room was dirty and run down in all aspects! The bathroom hasn't been renovated and definitely not been cleaned properly for a long time! (You can see it on my attached pictures). The paint in the room was crumbling down from the windows and the door. The state of the room was absolutely terrible. Therefore I went to speak to the management in order to get some improvement of the situation. This made the experience even worse! After I had to ask for management twice the general manager of the hotel showed up. I am not going to record the whole conversation here, but the quintessence of it was that I did not get a different room and the even worse statement was that the management is aware of the disastrous state of the single rooms and the astronomical price they are asking for it and they don't do anything about it, because people still book the room as there is not much alternative in Dover the nights before cruises leave Dover Harbour. I would never recommend this hotel to anyone, not even the regular double rooms, because the attitude of the management is not acceptable at all!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ann, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina and taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

I would like to say that my wife and I really enjoyed our stay in this hotel on Sunday 17th November. My thanks go to all the bar and restaurant staff on duty that day and you are a great credit to the hotel as nothing was too much trouble to do ,not only that the staff were the most friendly and helpful and especially Megan on the front desk would definitely recommend this hotel to anyone. Once again thank you to all the staff on that day and evening and the meal we had in the restaurant was lovely. Mark Brown

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Myself and 2 friends visited the hotel yesterday for lunch in the chophouse. It was a birthday meal and certainly didn't disappoint. The table had been decorated and we were given a lovely seafront view. Carla and Emily were so attentive and nothing was too much trouble, including bringing out a cake with candles and singing to the birthday lady! Food was delicious too, we had a lovely time and would highly recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your visit to Mr White's English Chophouse and it's food and service. Thank you very much for your kind words on Carla & Emily. I will ensure he is suitably recognized and rewarded for his efforts. We look forward to welcoming you back to Mr. White's Chophouse soon. Best Regards, Suresh Abbas General Manager

We had a good overnight stay here, room was comfortable but a little chilly, the staff were very friendly and helpful and are a credit to the hotel. Little disappointed in the spa, my wife and I both had the same treatment but she had soemthing different to me which was a bit odd.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

Stayed one night at the Best Western and very disappointed. Arrived early evening quick check in to room. 218 a lovely big family room but unfortunately freezing cold. At 6pm this was reported to reception who said they would send someone up to look at it. Gave up waiting so went for an evening meal, but told reception we were going out and ok for someone to go in and look. Our arrival back to our room at 10.30pm still freezing and no one had been. After a couple more calls, it took going to the reception desk again to get sorted. At 11pm someone arrived to establish the heating system wasn't working. May I add nor were the radiators. With such an old building and blowing a Gale outside evening the curtains were blowing about. At last a small portable heater was bought to our room at about 11.30pm. It took till about 4am before the room was warm. There was no extra duvet nor blankets. So as you can guess a horrendous nights sleep. I'm sure this hotel is lovely in summer. For such a known company this is unacceptable that they allow rooms to be allocated without knowing they have heating in winter. Perfect location for the port. Would I use again, NOT in the winter no.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

We stayed at this hotel as part of a large wedding party. The hotel is big but the staff are friendly, helpful and welcoming. We stayed on a B & B basis and the breakfast was fabulous. Good quality and well cooked. My only complaint was it was so cold in the rooms. We complained on the first night and it took over an hour for us to get a heater. Several people came and checked the heating but it seems that there had been recent work on the AirCon/heating and the pipe had not been connected to the vent. The windows being single glazed were also on the draughty side. We had a special deal offered as part of the wedding package and I feel that we had an inferior room, small and a bit dated but at least it was clean and had a nice view of the bins.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

We couldn't fault the staff involved with the running of my daughter's wedding reception. They did everything quickly, efficiently, discretely and with a smile. Nothing was too much trouble. Special thanks to Luke, Clemence and the reception team that weekend. The dining room was beautifully laid out for us, and the sound system, the food and the excellent service during the meals ensured a really top quality experience. Luke checked in with me several times during the event to ensure all was well. All I could say was, " Perfect!"

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Dover Marina Hotel; I have stayed in for a short time but it was such an unforgettable experience. The staff; mainly the receptionist Lucy who checked me in and checked me out as well with a very unique smile and welcoming voice. So special really. Everybody in here is friendly and offering help by all means. It is a time that; must be repeated one day for sure but for holiday and not for business!! Thank you best western hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Lovely old hotel, tastefully decorated and really nice helpful staff. Only downsides were that, as we were the last people needing a family room to check in that day, we had the least space for the most children ( confirmed by the staff) and there were concerns the extra bed could not fit! We had booked this room in plenty of time and the booking notes of 2 adults, three children were read back out to us when we checked in! One of the pull out beds had safety caps missing on one side, two of our family ended up with badly bruised legs from not being able to get round it easily in the limited space. We had also had to pay a surcharge for this room. Room was lovely with fab views, just not big enough and clearly a booking oversight. Also concerned that the smoke alarm had been covered over ( by a previous guest??) Staff did their best though and were very helpful and the hotel is lovely and in a great position.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

Craigs karaoke and disco were booked to provide the sound system for the very talented Ben Milberry soul singer at this venue for a recent wedding. From arrival to departure the staff were attentive and helpful. They went out of their way to ensure that we had everything we needed to make the evening a success. We also had the pleasure of chatting to the general manager after the event, he was keen to find out how we felt the evening had gone and to ensure that the staff had provided the high level of service he expected. We were extremely impressed and wouldn't hesitate to work there again. Well done to all involved!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Craigs, Thanks for taking the time to share your review with us. It was our pleasure to have you performed at our hotel and we sincerely look forward to working with you again in the future. With best regards, Suresh Abbas General Manager

From the warm ‘Welcome' at reception all the way through to the helpful Bar and Restaurant Staff, the service I received was exceptional and some of that credit certainly goes to Suresh the General Manager! The sea views from my room were stunning and the Hotel has Benefited from recent investment which has been tastefully done and very much in keeping with its Victorian character. There are two Marco Pierre White franchises on offer, I opted for the restaurant which had an excellent choice and the benefit of having fresh produce sourced daily was evident in my fish main! Overall exceptional and I would just come hear to eat were this more local to me. Highly enjoyable stay which I would be happy to recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Russe, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Arriving at 2.30 a.m, we were unable to test any of the amenities. We had to arouse the hight porter to gain admission. Leaving at 6.00a.m., it was vital that we got an early morning call. This did not arrive. Woken by mobile phone we left on time. The night portter said he would investigate. I still await an explanation..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

Visited this place with my wife for a two nights stay a few months back all the way from Birmingham. Honestly, both of us loved it. The rooms were of great standards and exceeded our expectations. Meanwhile, the food served at the chophouse which is the main restaurant is of brilliant taste and variety. Also,the bar and lounge area was very tidy and it is a superb place for relaxing along with their delightful range of cocktails.Specially Cha and the team was really supportive as they assisted us and recommended the best picks. Super friendly and customer focused staff. Overall, loved every bit of the stay as they made us feel at home within these two night stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Great location on the waterfront at Dover and close to Dover Castle & White Cliffs, both must see sights. The hotel room was clean and nicely set up with ample space. The restaurant provided perfect meals, and on this trip it was hard to beat the cheerful and friendly service provided by Carla & Belinda in the evenings. Well done!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

I was pleasantly surprised by the high quality and great location of this hotel. It was a pleasure to have a comfortable room with a sea view and balcony overlooking the beautifully regenerated seafront. Jessica L was a particularly friendly and efficient staff member. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Love this place, always a great weekend getaway to the coast. Good service from the team at the Best Western. Great restaurant with lovely breakfast buffet and dinner! Always left happy from the destination and hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Fantastic two weeks spent on business in this seafront location, made all the better due to the great reception team especially Lucy above and beyond always helpful fantastic food would recommend the restaurant

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Spent 2 nights here recently while visiting relatives in River, and what a disappointment. The room was clean and well equipped with TV, kettle etc but so dowdy. I know Dover is not the best of places but to be honest why this place earns a PLUS I do not know. Previously used the Premier Inn and think I will in future. The location is great overlooking the sea ( if you are lucky enough to have paid for the privilege) and if staying there before joining a cruise it is ideal, but to be honest why stay there for any other reason? Maybe the name attached to the restaurants sells it to some but not to me. Invest more money, pull it down and start again if you can. As I say the location is perfect.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

Never write review but I just had to! Me and my girlfriend have left this hotel feeling amazing! Spent 3 nights at the hotel with a magnificent view I must say but that wasn't the best part! Staff were soooo amazing and attentive! Bar and restaurant, a young girl named Emily served us every morning, with a happy warming smile, she held conversation with not only us but every table, such a unique personality that warmed to everyone it seemed, also Cloie who served us at the bar also very polite and positive even if the weather wasn't! Clean, fresh and modern hotel rooms were 10/10 and always came back to fresh sheets after breakfast, highly recommend!!!!x

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

What a lovely front of house team. Nothing was too much trouble. Jessica L was so friendly and helpful. We are going to enjoy our anniversary. The room was clean and had a great sea view. Bed was comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

The Chatsworth Room of this hotel is where we have our clubs annual dinner This year there were 38 of us As usual the staff were very good and the food was cooked to perfection as it usually is .As Chairperson I have to do all the organizing and I got a lot of comments on what a nice venue it is Next year will be the same I expect

Excellent in every way. Super 2nd floor room overlooking harbour, great for watching the sun rise. Food in restaurant excellent and good value - couldn't understand why so quiet. Had a table in conservatory overlooking harbour - quite magical atmosphere. Jessica on reception really helpful and welcoming. Belinda in restaurant also brilliant. Best Western hotels are always great, this is no exception.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tony, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

I have been here twice with my family and with my recent experience at this hotel, I am happy to say that this place has improved a lot since my last visit which was about one & half years ago. Talking about the facilities, the rooms were of real good level. They maintained a very calming atmosphere and was the most comfortable. My two personal favorites at this place were their food and the bar & lounge. The food here is absolutely delicious and has a wide range.Meanwhile, the bar and lounge is perfect too. It was such a chilled out experience to sit back and sip on those exquisite cocktails. Simply the experience at the bar & lounge was really relaxing and the bar in charge, Cha was very accommodating and made sure to make our stay an amazing one. Not to forget, the receptionist Meghan was very supportive as well and always greeted us with a pleasant vibe. Overall, the service here was excellent and the staff was super friendly adding to the high standards at the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Food lovely , bar service lovely , room was nice just the bed was slightly off and you felt like your head was down a hill. We also had a bit off an issue with the room we thought we had not a major problem. Overall nice stay and the spa facilities are nice. We had a really good hot stone massage !

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your stay with us, especially the food, the bar service and the Spa treatments. As a a listed building that is over 180 years old, few of our room floors have a slight slant. I am sorry this inconvenienced you during your stay. If you had contacted us during your stay we would have tried our best to move you to another room. We look forward to welcoming you back to the hotel in the near future. Best Regards, Suresh Abbas General Manager

Waterfront location is excellent. Great views and easy taxi or car ride to local sites. Would have rated the hotel Excellent (5) but the room size I was given was too small. However, there are big U.S.-style and size rooms and Floor #1. Be sure to request these when booking. The front desk staff is excellent, especially Megan, who will go to great lengths to accomodate your requests. The hotel Maintenance/Electrician (Tom) was also fantastic, assisting with electric converters. All the food in this hotel, including the buffet breakfast, was really delicious and worht it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Aander, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Was staying at this hotel for one night only. Had booked a twin room through Booking.com however on arrival we were given a double Jessica on reception was a star trying to reconfigure other bookings to help us out.in the end stayed where we were Room was large airy and with an expected balcony. Sadly, due to driving rain we could not enjoy it The room was immaculately cleaned called down for extra coffee and sugar delivered to the room within 5 minutes Stayed here a number of years ago still the old girl is tired in places but comfortable and warm Notice the addition of MPW Restaurant, unable to take advantage as we had already made prior arrangements for dinner that night. If you are looking for a great hotel that is affordable, clean and comfortable? Book here. I will be back

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Derek, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

I have been using Best Western Hotels for 35 years. I return to them expecting a certain standard which sadly this visit did not satisfy. I would describe it as ‘tired' it needs refurbishment. My room was ok except that the bathroom was not up to standard having a window that was cracked, sealed up with silicone which was gathering the dirt. The saving grace was that the staff were excellent, Mr White's Chop House situated in the hotel gave excellent service (see my review) Overall I felt this was over priced for what it offers.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

It was a very nice stay i would say, wonderful hospitality in a such a small city. Bar and loung was excellent and very helpful. Bar supervisor or the bar manager called Cha, was a really nice lad had the best cocktail i had so far. And he was managing the lounge and the bar in a very professional manner with a nice smile on his face all the time. Plus khloe also very bubbly and very engaged with the customers. I would say Dover marina is a nice place for a good gateway for anyone! Good luck

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ryan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We just checked in. Nice hotel, have stayed here before. However, first drink in bar (2 X 175ml wine) is £23.98. I can drink in the West end of London cheaper. So although convenient here, we'll fine and drink elsewhere.

My wife and I stayed here recently in preparation to our Disney British Isles cruise (09/08/19). We had decided to come down a few days early not only to adjust to the time change but also take in the sights of Dover. Because of a few negative reviews I was a bit apprehensive when I reserved our room but from the time Connor checked us in and secured our bags so we could knock about town while our room was getting ready, we had a very agreeable experience. If you don't suffer from mobility issues, the hotel is within walking distance of the P&O Ferry port (about a 30 min walk) as well as walking to Dover Castle (be advised, it's a 13% grade and was about a 40 minute walk). One of the things that I have learned over my years traveling, is if you don't talk with the locals, to include staff, you are missing half of the experience. In talking with 2 of the other desk clerks (Lorraine and Jessica) we learned how to avoid the pitfalls of some of the complaints that have been posted here (ie; if you're there for a cruise, checking out around 10'ish is the idea time as many folks wait till 11-12 to check out and then the crush begins) they even went as far as to schedule a taxi for us for the day of check out (a cab company that they exclusively use so there were no worries of cleanliness or being 'taken for a ride' and having the meter run up.....BTW, transportation to the port from the hotel is about 7 pounds and as others have said, don't even think of trying to walk to the port dragging your luggage). Upon first checking in, we hit our only 'snag' with our stay there. We had been out walking and were a bit warm and upon getting to our room, discovered that while the newly installed A/C unit wasn't working, the fan motor was obviously not blowing. Within 5 minutes of notifying the front desk, Tom the maintenance guy appeared at our door (I'll also add he was the cleanest maintenance person I've ever ween, pressed pants and clean polo). Tom confirmed that the fan motor was shot (bear in mind,this would be a job for a HVAC person and at this point it was after hours) and unfortunately, when he checked, there were no other rooms available to move us to.....he apologized profusely, offered to bring us a stand fan (which he did), and complementary drinks as well making arrangements to have our luggage moved to a new room opening up the following day while we were in Calais. Even though it was early September, it was cool enough with the fan (and the windows closed) that we were not in any discomfort and slept well. In fact we left word at the front desk the following morning, not to worry about the A/C and that we were fine, but when we returned that after the A/C had been repaired. Breakfast was normal fare, but it was warm, tasted good and I felt justified in the added expense of the add on. I'd also like to add, that if you're on a budget like we were and didn't want to pay a fortune at the 'tourist restaurants', there is a Mark and Spencers less than a 10 minute walk away where you can pick up fresh sandwiches and other muchies to eat back in the room or, if you're not the adventurous type, a Burger King right past M&S. One thing to bear in mind, is that yes, the rooms are bit small (but are you really going to stay in your room when on holiday with so much to see and do) and the lift is small as well (but they do have stairs so, unless there's mobility issues, problem solved!) but one needs to bear in mind that the building is 189 years old but, even for a old building, aside from the occasional creak as one walked across the floor, the rooms were quite with no distracting noise being heard from the other rooms or from the street (we were second floor facing the beach). My wife and I have already decided to return to Dover within the next couple of years and plan to make this hotel or 'base camp' as we travel through the area. The rooms were clean, all of the staff we interacted with were helpful and friendly and we thoroughly enjoyed our stay there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,.Thank you very much for your kind words on Connor, Lorraine, Jessica and Tom. I will ensure they are suitably recognized and rewarded for their efforts. I am extremely pleased to note that you wish to return back to stay with us again.When you are ready to make a reservation, please feel free to contact me directly and I will be happy to assist with the booking personally. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a superior experience to all our guest. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We chose to stay at this particular Best Western because of its proximity to the cruise port for our embarkation on the Disney Magic the following day. Our check in was easy and we were delighted that our room was ready at an early hour. The room was lovely and though showing its age, I was still taken by the high ceilings and pulls for the bathroom light. The balcony doors lead to a intimate area with table and chairs and a view of the beach across the way. I believed this to be perfect for our one-night stay. However, this is where it all fell apart. Previously to our arrival I contacted the hotel to ask if it would be okay to have a package sent via Amazon Prime UK. I was sent a reply that in was indeed alright and if I would notify them on the arrival date. The package contained two bottles of Bailey's Chocolate Luxe, which we can not get in the United States but once enjoyed while in Barcelona. I made the order and notified the hotel that it would arrive between the 11th and 12th of September. I went down to the front desk to inquire about my delivery and no one seemed to have a clue. For at least twenty minutes I waited as hotel staff ran around looking. They told me to call later and they would see what happened which I did and still no results. In the mean time I contacted the vendor who sent the delivery and was told that it was definitely delivered and signed by a member of hotel staff. The next morning of check out my package was still missing. I showed them the email and they verified that this person did indeed work here but she wasn't there today. I was out 50 pounds and as you can imagine quite upset as the staff once again started searching. The desk took my info and told me she would be in touch of which she never did and as I boarded my cruise, I received another email from the vendor who informed me that the hotels story was quite different than my own. It would seem that the package was received to which they placed in their bar and sold to paying customers. Can you imagine how much profit they made selling my bottles of Baileys and the worst part is that they knew about it and lied to my face. I for one will never return to this hotel and if you want a package delivered think twice. They seem to have sticky fingers and are not to be trusted.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

Really good! Stephen behind the front desk, NeeNee at coffee and Klohie at the bar were all fantastic! Cant wait to go again. Rooms are clean and bathrooms really are nice. Etc, etc, etc why so many characters?

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Firstly. Our booking had been 'lost/cancelled' by whom we no not and this took a couple of hours to sort, at the end of a long day this proved to be very stressful and the receptionist although looking helpful was in fact unhelpful, it eventually took a 30 minute phone call with the booking agent in Turkey (call centre) to sort this out. We find it hard to fathom why the receptionist could not do this as they had the full trail of emails to follow. A stressful time and costly phone call. Secondly. The room allocated was terrible, top floor, sloping walls, uneven floors small & a water pump for the water pressure. The water pump was extremely loud and very constantly loud. Unbelievably loud. When I complained about the room the answer back was 'well the building is 178 years old'. A worse response I have not heard. Thirdly. Our evening meal was excellent but breakfast was of poor quality, hard as nail dried bacon and dried out eggs are the highlights. Amazed Marco Pierre White has his name attached to a poor quality breakfast. Overall not a good experience with the exception of the evening meal. This is the second time we have stayed at this hotel but it will definitely be the last.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nigel, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

I stayed here with a family of 5 (With 2 young kids) right before a Disney cruise. It is absolutely in the best location, super easy access to the port, rock beach in front that the kids adored, and close to a full day of sight seeing that the wonderfully kept Dover castle. The rooms are small but clean and fully functional. Staff is very friendly. And the location is also convenient to get into town. Recommend pizza at Il Rustico right through the pedestrian tunnel. The only thing that I would complain about is that there was a wedding reception one night and the music was very loud until about 11:30p.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

Came to visit with my friend for the day, I had booked the spa and afternoon tea experience. The whole day was perfect. All the staff were helpful and friendly. The facilities were lovely. The massage was bliss. We had a lovely time catching up whilst pampering ourselves and relaxing. The afternoon tea was perfect, having food intolerances means eating out can be anxiety inducing, but the staff were lovely and offered a two course lunch in place of the afternoon tea so that I had more choice, I felt very looked after. We have decided to make it an annual treat but next year will be staying the night!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your spa & afternoon tea nd delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We were seated quickly by the window lovely view of the sea. Shame the weather was not great. Coffee was good and plenty of it. Sandwiches were freshly prepared and great choice bread was lovely and soft. The smoked salmon was excellent as were the chicken and mayo. The ham and mustard in my opinion there was not enough mustard I couldn't taste it at all and the ham for me was not great quality. The beef and horseradish again only my opinion but I couldn't taste the horseradish. The beef was lovely and sliced from a joint not the wafer thin you can buy in supermarkets. Cakes were delicious as were the scones. I prefer more comfy seating like they have in the restaurant rather than wooden chairs. Parking was included in price so that's great. overall I would return and recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We booked the Dover Marina for our wedding and it was incredible. The staff couldn't do more! A special mention goes to Sian, Clemence and Luke, who looked after us so well. The room was stunning, we had everything we needed and more. Well done everyone. Massively recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

· Excellent beachfront location. The beds were comfortable and the linens clean. The hotel room provided all the basic needs. · This was a 1 night stay before leaving on a cruise from the Dover harbour. We have stayed in many Best Western Plus hotels and this was definitely not a "Plus" category. The hotel is very tired -chipped paint, carpets tattered and soiled in places. Our bathroom door jammed constantly, furniture chipped and tired. When we book a Best Western "Plus" hotel we are expecting a certain consistency in our facility choice. This did not meet that standard. We recognize we booked during top tourist season but we felt this hotel did not provide value for money in any way.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Louise, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

The things I really like about the hotel are the staff, they make living away from home for work a much more pleasant experience. However, there are certain individuals who definitely make the stay a pleasant experience just with their cheerful nature and pleasant demeanour. Whilst staying here over my birthday they even sang me happy birthday when they brought out my breakfast - admittedly one of my team did tip them off. But the small gestures like that go a long way. The rooms have recently undergone a upgrade, some of the baths have been replaced with a walk in rain fall shower. Now much larger TVs with catchup functionality makes life more pleasant. As with anywhere, there will always be things that you dislike. But in this case, they are in the definite minority here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

should NOT be classed as BW "PLUS" Hotel ......... needs painting and updating to get the BW PLUS rating! very tired. Would not qualify for this rating in North American standards. Close to amenities but over rated. Front desk seemed to have "trainees" on when we arrived.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Barbara, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

Disappointing stay. Booked specific (hotel staff said highest at booking) type available room nearly one year ago and prepaid. Quality and room type was not honored and room in poor condition with stains walls, carpets, and no climate control although ac is advertised. Building appears to have no ac. There are really 2 hotels, one side renovated recently, other side with carpets and wall stains from 1970s. It appears management also uses upgradegurus.com or similar a few days before stay to harvest bids to upgrade and then reallocates room types and moves lowest rates/non bidders to poorest rooms after bookings are maximized despite room type booked. Thus booking in advance here is of no help if you are particular about room type and quality. We did not place bid and were downgraded. Location is great near town and across from beach. Staff friendly but powerless, unable to fix. If location is important but honoring room quality and type not, then this may be for you. But be prepared to accept sub standard accommodations so management can optimize revenue if higher bidder comes along. Dover is a precious gem of a city with charm tremendous history that has impacted the entire world.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

A very good hotel. Comfortable rooms with a wonderful seafront outlook. Good 24 hour access gym and spa facilities. Breakfast good choice and quality but you have to pay extra for a cappuccino, which seems a bit weird to be honest.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rod, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

It's my second time staying at this hotel. Rooms are all right, room 205 is too close to the elevator to it is a little noisy, but I will still give it a 5 star rating because of the staff Lorraine and Connor who were incredible. They went above and beyond to help me. Lorraine was like a super mom, she worried about my friend that had to be in a cab to board a cruise ship, and called 3 different taxi companies to make sure she would be on time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Once again our stay here was excellent. We are treated very well and the staff try their hardest to accommodate us in the best rooms they can. Friendly attentive staff in the restaurant room at breakfast and food always really nice

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We had two sea view balcony rooms. They were amazing and worth the bit extra. The dinner was very good and the breakfast was also very good. They have a parking lot behind the hotel, so parking was not an issue. We had lots of questions for the man at reception, but he was patient with us and helped us a great deal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

A perfectly placed hotel for the Dover waterfront and just a few minutes walk to downtown. However, for the money they charge, it is really not very cost effective. An expensive stay in a very old hotel. As well, aside from one young man who helped us with a ticketing situation, the customer service was lacking. We came and went many times, and not a word from anyone.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you very much for taking the time to share your review with us. I am sorry l didn't get the opportunity to speak with you. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

I had a very delicious dinner at the restaurant. It was expensive but posh so it was worth it. The lamb shank was fabulous and cooked to perfection with the meat falling off the bone. The bread offered to us before the meal was warm and really delicious, too. The dining hall had a romantic ambience. I would return again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Very kind and helpfull staff and the basic things you need. The gym is cool too. The rooms are clean and do have functional furnitue inside. The wifi is good too. The view to the waterfront is good. In the aisle the floor is laid out with a elderly rug.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Would like to start by saying that the staff that really stood out were Johnny,Samir & Luke. Not putting down the rest of the staff, as all that dealt with us done an amazing job. They all couldn't do enough for you. Food was up to standard and couldn't fault it. Moving on to the rooms, the only fault would be that they could do with being updated, maybe even just a lick of paint would do. But all in all can't fault it, would definitely recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Sadly this hotel is soooo overpriced due to it being a cruise port. Location is all it has going for it. Expect to sleep in a room the size of your closet. Air conditioning didn't work. Bathroom and shower too small to even turn around. Not to mention only 1 very slow and very small elevator to service the entire hotel. Really inconvenient the morning of a cruise leaving... would not stay here again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

We booked a pre-cruise package through Holiday Extras. On confirming with reception the night before we drove down, we were advised that such a package did not exist. This threw us into a little panic but it was soon resolved by HE. The hotel is fine and nicely positioned off the main drag. However the one lift is tiny and very, very slow and parking for the period of the cruise is in a nearby public car park serving the De Bradelei shopping complex which is not ideal. But for these I would have given a 4 star rating. Allow £10 each way for a taxi to and from the cruise terminals.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

The room was really small but it's an old building and so close to the ocean that it's understandable and I wouldn't mind if the lift was working and we would have to walk up to the 4th floor all the time. If they would answer the phone when we keep calling room service, if the TV had any channels available and a few more bits that are due to the lack of good management. The location is great and the restaurant and spa staff were very friendly and did all their best to accommodate us.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Melissa, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

Stayed here only kne night for work. The receptionist unfortunately did it speak English very clearly understanding her was a bit difficult. The bote, itself is beautiful, however given the size only having one lift isnt good unless you want to use the service elevator. The room wasn't the biggest but a lovely big bathroom and the shower was amazing that's were it ends, the tv on a angle and small and the quality was terrible unless you ,one watching tv with constant distortion. Then came the noise, obviously the hotel cannot control nosiey guest and I know the bar has to empty the glass bottles but at eleven o'clock at night really! In addition you could hear when sk e one flushed the to,either I was on the 3rd floor. It is one of the noisiest hotels I've had stayed in for a while and to be honest I probably wouldnt stay here again and I wouldnt recommend it to others not if you want a quiet night sleep.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cheryl, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

We stayed here for one night before a cruise out of Dover Port. The room was really good, large and nicely appointed. We had room service for dinner and it was nice and reasonably priced. The negatives and reason why I've only given it 3 stars, which I think is my lowest ever review as I'm a soft marker are as follows. The lift was out of order and had to take our luggage, we had lots down the back to the service elevator. The entrance was also annoying as we arrived at about 7pm and they had a wedding or some function in the reception room and there were drunks out of the street we had to work our way through which wasn't enjoyable for me let alone my 9 year old daughter. When I says drunks I mean shorts out, yahooing and yelling at people, wine spilled all over shirts kind of blind drunks. The signage for the hotel is very small and the ramped entry, which we needed to use because of luggage takes you through the bar which also had people who had obviously been on the drink all day. Our room was also quite noisey. We were on level 2 but above the bar as was noisy until late. On the flip side the view of the port was great although overall I think well stay elsewhere next time in Dover.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gerard, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

Just learned that the BW canceld my booking in order to sell the room at a higher price. This is the most unprofessional business behavior I have ever seen. Don't trust booking confirmations here. If the hotel can make a few pounds more, your booking gets canned.

From the moment we have checked in we have received nothing but the best service. The manager and his staff were really helpful and welcomed us with great pleasure. The Virgin was beyond happy with service keep up the good work #virginvoyages

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nicolet, Wow 5 stars! Thanks for taking the time to share your review with us. I am thrilled that your team enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Overrated Arriving after an overnight flight from the USA, a two-hour limo ride we were exhausted and expected the normal hotel arrival conveniences. No such thing; no bellhop for luggage, therefore, we shlepped our baggage up the front steps, across the lobby and finally greeted at the busy front desk. We knew the rooms wouldn't be ready so we accepted that and left our bags behind the front desk along with a few other families belongings in open space. Once we were able to check in, again no bellhop, we loaded our luggage into the very small elevator (est., 3' x 2') and up to our room. The room reminded us of a “tiny house” as seen in commercials on US TV. (In looking back now that we've arrived on our cruise ship – our hotel room was smaller than our cruise cabin). Back to our hotel room; the bed (small) and portable closet took up most of the air space. The bathroom also very small with the vanity over the toilet not over the sink. The sink and faucets were something out of the 40's, a hot faucet on one side of the sink and a cold faucet on the other side. So it was a little challenging while washing ones face. While it appears they are working on upgrading a part of the hotel we obviously had a room in the older section. A couple of positive notes however; free wifi, strong reception and the other was the breakfast buffet with a choice of traditional western or continental European and good table service. Overall I would recommend looking elsewhere such as a local B & B.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. We were naturally disappointed to read your comments regarding your visit. It is a pleasure to announce that we do intend to upgrading our bedrooms within the next couple of months. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

Took my partner for a meal first time in there for nearly 20 years and wow beautiful so much better the staff where excellent the food was amazing feels like home the layout is excellent for disabled people

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Wayne, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Definitely choose this hotel over a chain box for a pre-channel crossing overnight for a similar cost. Great location, nice rooms, use of spa, free parking, very friendly staff (cleaners, restaurant staff), good restaurant open late with vegan menu, filling breakfast. Yes it's a little bit tatty, but that doesn't detract from the overnight stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Bar advertises as 24/7 but there is noone there at times and you have to ask the staff who seem to be used as jacks of all trades. They claimed to be out of lemon and lime 2 nights in a row when gin and tonic was ordered which is indicative of lazinness as they seemed to not want to cut up more fruit. Also on the first night the waiter also looked at his watch and reluctantly said yes to the order as he seemed to consider it too late to serve cocktails at 10:45. My girlfriend also requested malt vinegar with one of her meals and she was given a dirty look. When initially ordering a drink after 11pm, i was asked are you staying with us? (again indicative of staff lazinness). They didn't seem happy to serve us, almost giving off a why are you making me do my job vibe. Generally the staff seem very unwelcoming as well as inquisitive bar a few individuals. Finally, Marco pierres chop house is an utter fraud, was given a sirloin on the bone which was bland and about a fifth of an inch thick, they also had no peppercorn sauce which is strange if you're serving steak. The spa area is excellent and a few individuals in the main hotel are very nice hence the two stars

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kieron, Thank you very much for taking the time to share your detail review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. With best regards, Suresh Abbas General Manager

Spent a lovely, relaxing hour and 15 minutes with my family having afternoon tea in a pretty restaurant. We were welcomed by Loren who sat us by the window. It was pouring with rain outside but we had a wonderful view of the sea, boats and port. We told Loren we had vegetarians in the group and there was no problem with accommodating our needs and she offered several alternatives. We were offered a complimentary Prosecco too as it's national afternoon tea week at the hotel! A welcomed gesture! The food came beautifully presented finger sandwiches and a selection of mini dessert cakes and scone. Enjoyed the scone and jam, but none of the group enjoyed the cheesecake, also the buttercream on the carrot cake was extremely sweet. Sandwiches were lovely and enjoyed the different fillings available. There's also tea and coffee which they refill on request. The service is polite and friendly and Loren and Paolo made sure that we as well everyone who was eating in the restaurant were looked after, thank you it was great. Will return again as it was relaxing, no stress. There was a table nearby eating lunch and it looked and smelled delicious so next time we will come for lunch and hope for another good experience again. Service was 5/5, food 4/5. The only little problem we had was ringing the reception the day before to check for parking. A girl with French accent answered the phone by just saying “yeah”. I guess I'm old fashioned and would expect a 4 star hotel to reply with “good morning Dover Marina” or something like that, but when I replied pardon she said “yeah” again and this continued. We were left wondering what today would be like but despite this little niggle everything was good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our Loren looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Given vouchers at Christmas for afternoon tea and saved until we were altogether to enjoy. We had a table for 4, in Marco Pierre White “Mr Chops”. The staff were welcoming. Service 5/5 Friendly staff Food: 4/5 sandwiches good choice. Cakes: scone, sachertorte, cheesecake and macaroons. Small treats but enough with sandwiches to fill you up. Pleasant, bright room with nice lighting and large windows overlooking the marina and ferry port. Afternoon tea with family a nice treat

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Excellent location, sensible prices, my room was very clean and comfortable with nice views, highly recommended for a weekend break with spa included. There is Marco's White restaurant in house. No problems with car park as the hotel provide free car park, this is very useful on busy summer days.

For our anniversary we booked a top suite and weren't disappointed. Luxury beyond expectations. The restaurant food was super and the staff attentive. We couldn't have had better. The big thing here is the superb views of the harbour and Dover Castle.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Great service from booking in with the super efficient and friendly Jessica. Brunette girl to the restaurant meal where we were serviced by the lovely Belinda. It's so nice to be treated in such a friendly manner. Food was great and the room was small but served our purpose. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ducati, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Brought my partners parents for night before holiday lovely location and very friendly staff. Was great for them to be able to see the boat docked from sea view room made it more special. As with every hotel the drinks are soooo overpriced as is food would not recommend the sandwiches BLT grilled chicken for the price I could have done better at home like taken out of packet and shoved on plate so didn't have dinner opted to eat out instead. Rooms a bit tired but had everything you needed as a pit stop to the boat coming or going. Would definitely come again if catching a ferry for the night.

We have stayed here many times over the years, in fact we used to come here for special meals when it was called The Churchill, and we lived nearby. It is now somewhere we could never recommend. Our room was small, to the extent of claustrophobia, old fashioned, a very wonky window (pigeons wander in and out when opened), the bathroom was dull with very loud air conditioning. We asked for a better room but we were told they had all been taken. We went into the bar to ask for crisps or nuts to have with our drinks and we were told they had run out. We could not wait to leave and will not be going back unless under new ownership.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Anniemarr, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. I am pleased to inform you that we are upgrading are bedrooms starting this autumn. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

Our room was ready early, around noon... and in the summer heat.. it was air conditioned! Room was lovely and bed was comfy. Very quiet although there seemed to be parties downstairs we never heard them. Just beware of the elevator, it broke while we were there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Judi, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We had a deluxe double and because of the beautiful weather were able to sit out on the balcony and enjoy the comings and goings on in the harbour. The room was well appointed and the bed was comfortable. We were welcomed at reception and all our questioned answered with a smile. Hot breakfast not as good as some I have had but adequate. The evening meal in the main restaurant was enjoyable and we were looked after by the staff. The following evening we ate in the fish cafe and we both enjoyed the meal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bresan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

This is my second time at the spa and it's so lovely and staff so nice and friendly normally. This time I arrived at hotel 10 mins before my appointment time but had to wait at main desk for parking permit. Waited 10 minutes as staff booking in guests. Got permit took to car returned I now 15 minutes late my mum went down to spa to explain while waiting for permit. When I got to the spa I was greeted with as you late we have to cut your treatment time i explained about permit waiting time but told have other guest and need to run on time I understand. Deep down I was upset as my birthday treat from my husband and was not really my fault. So turn up good 30 mins before not 10 mins before spa appointment is my advice. Afternoon tea afterwards was so yummy and great setting on front balcony looking out to the seafront. Maybe just a off day in the spa yesterday

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

Had planned to go to Paris to celebrate Le Quatorze Juillet, but had to stay in the U.K. Chose Dover to visit the Castle. Stayed Best Western and booked a Double Room with a Sea View. On this occasion the French coastline was clear. The French appear to put on a firework display in each village and town, so we had a clear view of about 10 displays, each about 20 miles away. The room was quite small but adequate, However, the shower is over the bath and there are no hand rails to assist elderly people in and out. The elevator was pathetically slow, especially as the hotel had a lot of people leaving for a cruise and thus had lots of luggage, so it could take 20 minutes to await your turn in the queue. The food holds an approval from Marco Pierre White, so we expected great things from the A La Carte menu. We were not disappointed. Breakfast was interesting. The choice of items was the usual ones expected from a Hotel such as this. However, the staff were amazingly scruffy!!! Dirty faded jeans and a scruffy tea shirt do not inspire confidence in the cleanliness of the kitchen and overweight waitresses in black mini mini skirts which leave little to the imagination is not appropriate for this class of establishment. The car parking arrangements were excellent and appeared to have unlimited parking free of charge to hotel patrons.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Brian, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. . We were naturally disappointed to read your comments regarding you which you have mentioned about our staff. Your comments regarding the uniforms we are already in discussion with our brand agency. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

Took a family of seven to there Bombay night very disappointed £28 per person for a average buffet with a disco tried this last year great time Indian dancers and singers Will not be going again Waste of money

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

Hotel is in a great location right on the beach front in the Port of Dover. Décor in the hotel is modern and fresh. The hotel has some lovely rooms with views over looking the sea / port of Dover where you can watch the ferries come and go. This hotel lacks public space downstairs ie the lounge, reception and bar area are all one space.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

This hotel is pristine clean. We were in a room with a balcony, overlooking the marina and docks. Fabulous views. The breakfast was lovely and all staff were excellent. Such good value for the location. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

I stayed here for 2 nights. The buffet breakfast was very disappointing, what should have been hot food was at best luke warm. If this was resolved, I world give the a 4. On a plus note, there is plenty of variety to suit everyone's taste.

We paid for a room upgrade so we had a sea view and balcony. The room was ok but very small. We had some luggage and this left us very little space to move around. The lock on the balcony door was faulty and only one bolt actually worked. I thought this a security issue. I would strongly advise guests to be vigilant at reception. The young woman who checked us in had very little English. She got the room price wrong making it almost double. The office manager did sort this out, but was unsmiling and offered no apology. When checking out the bill was wrong. We had pre-paid for dinner, but were charged again. The office manager asked if we had dined on both evenings - we hadn't. She removed the meal price, but there was, again, no apology and no smile! If you have heavy luggage be aware that, as far as we could make out, there was no porterage (at least, we weren't advised of any) and there is no ramp up to the entrance. The one lift was small and, if several people were checking in, you could have a bit of a wait. For us the best feature of the hotel was the restaurant. Very good food, reasonable prices and courteous, efficient staff.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ronald, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn't considered was that the bed would be on the small side too with a slight wobble that manifested every time either of us moved. Rather disconcerting. What was irritating was the lack of attention to detail. For example, the shelf below the bathroom mirror was on a tilt. It appeared to be a design fault rather than broken but meant everything put onto it slowly slid forward. Also the toilet seat would not stay up. The tea and coffee provided was meagre to say the least, only Tetley tea on offer and not enough milk or sugar. Two major complaints though, firstly the room (110) was directly above the bar and despite asking the bar staff to lessen the volume in the bar we were plagued with bass during the evening. Secondly we found one of the anti-pigeon spikes on the floor of the balcony, (see photo). This was potentially dangerous to anyone going out there in slippers or bare feet. Again, lack of attention to detail as the balcony had quite obviously not been swept and therefore the offending spike had not been noticed. We did speak to the manager about this, (rather than immediately go onto social media) who after giving us a long spiel about the problem with pigeons went on the defensive. Not really good enough. Plus points are a really good makeup mirror and of course that amazing view. Given all the above we did not breakfast at the hotel at +18GBP but next door where a full English costs about 6GBP. They serve excellent coffee too and you can sit outside.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Lesley, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and my personal follow up with the team. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

We booked here because of its location to the cruise terminal and the high street for it's shops, restaurants and pubs. Our room was on the small side but well appointed but the shower was ridiculously small, I don't consider myself to be a large man (180 cm & 105 kgs) but it was all I could do to get into the shower let alone have a decent scrub, bending down was impossible. We have sailed many times on 4 different cruise lines and this was by far the smallest shower we have ever had to try and use. Our advise to anybody booking here, if you are of a larger frame, is to make sure that when you book you insist on a room with a decent sized shower. Putting that one issue aside the BW is still well located and the staff, service and buffet breakfast are very good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Steve, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

Booked here for two reasons, the first being it's proximity to the cruise ship terminal. The second was the much vaunted existence of two Marco Pier White restaurants. I booked into the fish restaurant only to discover it is simply a sea side fish and chip establishment, complete Sarson's vinegar and Heinz sauce, which as can be found virtually anywhere. Chef was kind enough to leave the batter off my haddock but it still came with mushy peas and chips - no fresh vegetables. The waiting staff are lovely but if you hope for cordon bleu, go elsewhere. Being slightly arthritic,I booked a superior double room, hoping for a degree of comfort. The room is so small that it can only accommodate a standard double bed. To walk past the end of the bed I have to bend sideways to avoid walking into the wall mounted TV. If there were two people here one would have to wait a turn to get from one side of the room to the other. Lovely view from the balcony, the latter would be improved if it was swept. The lift is slow and seldom comes on first press of the call button. There is no hotel or Dover information to refer to in the room so reception staff have to be asked for a street map, spa location etc and were helpful, but it shouldn't be necessary to have to ask them. Can't comment on the bed comfort as I haven't slept in it yet. I hope it's okay as I have two nights here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to leave us this detailed review. We were naturally disappointed to read your comments regarding your visit. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

I wanted to treat myself and my fiancé to a nice getaway and we saw the hotel online, which ticked all the boxes including a nice spa and sea views. Unfortunately the experience was less than impressive. Upon arrival we had to wait about 20minutes at the reception before speaking to the hotel staff. The lady serving us hardly spoke any English and was unable to answer any of my questions without consulting the second receptionist, who was busy with another guest. The check in for a pre-paid booking took around 40mins. Once we got to the room, we noticed dirty dishes outside our room door. Inside the room looked outdated and the mini fridge had a fault sticker (from September 2018) and wasn't working. The windows were tiny and didn't open properly. The bed was incredibly small as well and all lights had been unplugged. Before heading to the spa we stopped at the reception to complain about the fridge, but the response we got was: "Why do you need a fridge? We won't be able to send anyone out to repair until tomorrow". The response was very rude and we were told if we needed to cool drinks we could just use the bar and buy drinks there. Once we got to the spa, we couldn't find anyone working there so we just wandered around. We couldn't find any towels either. Finally we found an employee and we were informed that they had run out of towels and instead we were given a small hand towel. The next morning before checking out I asked the receptionist where the best place is to go for boat tours and the response was: " I don't know, but I guess I can google that". All in all the state of the hotel could have been excused if the service would have made up for it. The booking wasn't cheap and we were really disappointed with the stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

What a pity , such a lovely place to have a nice relaxing time and a lovely choice of drinks , but the service behind the bar leaves a lot to be desired , they need to sort this out or will loss a lot of customers

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Neilm, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our Food & Beverage and the team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

I love the Best Western Hotel and Spa in Dover. Great location , lovely rooms, good food and friendly staff. Right on the waterfront Great health club and spa treatments Easy to get taxis Car Parking provided

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julie, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

I came here with my sister in law for the spa day with afternoon tea. The afternoon tea was great, plenty to eat and it was all fresh and delicious. We were served by carla who was very smily and friendly, and she was happy to change any of the options on the menu if they weren't to our liking for example changing meat options to vegetarian for my sister in law. (I think it could be made clearer on the menu that vegetarian options are available) She couldn't have been more helpful. The woman on reception (at around 1.30) was also extremely helpful and friendly and she went down to let us into the spa as no staff on the spa front desk. We were a bit disappointed that we couldn't find any staff in the spa at all - we found the changing rooms etc but couldn't find where to get the robes etc. We eventually found two in the relaxation room so we decided to appropriate those for ourselves. Because there was no staff on reception the lady who was booked to do my treatment didn't know where I was but she eventually found me and she was very apologetic. It wasn't her fault but I think more signs with guidance on where you're supposed to go and wait if there are no staff on reception would be a good idea. I had a fantastic back ritual and my sister-in-law had a facial and then we spent time in the relaxation room and jacuzzi which was just what we needed. Private changing space in the changing rooms would have been appreciated though. We finished up with a drink at the bar where Sam was very helpful and service was quick.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We got married on 22nd June 2019 and it was perfect the staff so helpful and friendly they couldnt do enough for us especially Sian the events manager and Suresh the general manager. I even designed my own menus and there was no issues or complaints the room was perfect and even though we didnt get to use the spa facilities it was nice for myself my mum and a family friend to have a tour of the hotel as we worked there over 20 years ago what a upgrade over the years. Everything was perfect for us and no complaints from anyone everyone enjoyed our day thankyou Suresh Sian and all the staff from the cleaners, maintenance staff, kitchen staff, restaurant staff, bar and reception staff upto the managers and owners once again thankyou so so much for making our day so special..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Conrad, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and the team looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to the team. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

Booked a spa experience with afternoon tea and had a great day. The staff at the hotel were lovely, even though there was a wedding going on they were very attentive, especially Loran who stopped by to check on us even though she was overseeing the wedding stuff. Afternoon tea was delicious, and they catered very well to a vegetarian diet. Spa was very good, although it took a while to find any staff to ask about our treatments, but the set up was very relaxing, the treatments were lovely, and facilities were good quality.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

The floor is super squeeky and we could hear the room above is walking back and forth in the middle of the night and very early morning. The rooms look quite old with peeling paint, wallpaper and rust. The sink was leaking from the bottom. They also decided to do maintenance in the morning to the jacuzzi which was out of action for 3 hours (until about 10am) instead of just doing it during the night. And to top it all, the morning of our check out we left the room for a bit and put a "do not disturb" sign on the door. We came back in order to take our stuff and check out (within the hotel time frame) and it was obvious that someone came in the room and left a bag in the bed that says "hairdryer" on it!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Spent a lovely evening in the bar enjoying cocktails, serviced by two friendly bar staff. Knowledge of cocktail menu excellent and quality of drinks excellent, even provided table service with a smile.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Had a very good (but short) rest here on international trip.Would definitely consider staying again. Night porter most helpful on my late arrival. Good beer. Slept very well, but not long enough, due to having to catch ferry.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Checked into room and builders were still fixing the front door. Went to check out and receptionist refused to let me have a copy of the bill because I booked through Booking.com. They wonder why reviews are poor.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Charlie, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

best western hotel is an excellent hotel very good service staff were very happy to help and could not do enough for us we enjoyed our stay the hotel is a good standard our rooms were bright and very airy

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Tiny pokey bedroom, far too small to have used room service, nowhere to put suitcases, no advice/instruction on how to use equipment. Lift inadequate, poor food in the restaurant, waiter smelling strongly and unpleasantly of tobacco. Excellent service from one waitress and reception girl. Far too long to check in and out.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

The Marina hotel provided a very pleasant stay whilst in Dover on business Situated directly on the sea front this grand hotel offers some stunning views across the English Channel Very convenient for the ferry terminal the hotel boasts a Marco Pierre White bistro My third floor room was clean and comfortable The only negative is that when I arrived around 8pm the checked in took the lift The mirror on one side appeared to have the remains of someone's saliva ! When I departed at 8am the following day it hadn't been cleaned Whilst there is a hotel car park there is also plenty of on street parking available Probably one of the best hotels in Dover

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jeremy, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

AMAZING! Great value, great facilities and the staff were all second to none in the spa and restaurant!!! Highly recommend and will return! Changing rooms a little tired and a lack of private changing facilities but other than that bloody fantastic!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We had our wedding ceremony and reception at the Dover Marina Hotel in May 2019. The Wedding & Events Coordinator, Sian, looked after us from the moment we met her to take a look at the venue, right up until the evening reception - even coming to find us on the dance floor to make sure we had our room key for the night! Nothing was too much trouble for Sian, she was always on hand to answer my (many!) questions and made us feel so much more at ease about the whole process. The venue had been recently refurbished, the ceremony and reception room have beautiful sea views. All staff on the day were incredibly professional and polite, particularly Luke who looked after us and our guests throughout the wedding breakfast and evening reception. It was evident the staff were highly trained service professionals and that they cared about their work. The food was incredible, we opted for afternoon tea as our wedding breakfast and my guests are still talking about "the best scotch eggs they've ever eaten"! The evening buffet was also delicious, you could really tell all food was freshly prepared by trained chefs. On the wedding night we stayed in the recently refurbished Bridal suite which was phenomenal. Great views over the sea, room was sparkling clean and the bottle of bubbly from the staff was just the cherry on the cake of a perfect day. I wholeheartedly recommend the Dover Marina Hotel for any event or even for just a stay in the Hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Saylin, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and Luke looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to her. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

Very nice hotel to visit, clean and tidy with polite staff in hotel and restaurant. Room was comfortable and quiet. All needs were met during our stay especially the spa which was very relaxing indeed. Would be visiting again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rosa, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

We enjoyed our stay. Our room was average with no view but the seaside location and good restaurant service made up for this. No off street parking that we are aware of. Nice to be so close to the new marina which is a lovely stroll from the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cynthia, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

After many afternoon teas ranging from average to diabolical finally one that hits the jackpot in true Victorian style. Great quality freshly prepared food in generous portions together with endless tea and coffee. Service which was efficient and friendly in an environment which was interesting, relaxing and private. This outing came in lew of a total disaster refund whilst on holiday last year in Rippon, where the sandwiches would have made good cricket bats , the cakes were mini miniatures, the potsit resembling a thin milkshake and the service totally absent for the whole visit except for a very unfriendly welcome to a cold and poorly lit area of the restaurant. Top marks to Best Weston for a truly magnificent experience at a great price too. Thanks to all involved.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

Myself and my mum had a full body massage today, and decided to have some lunch first. The gentleman that served us in the bar was just lovely. So accommodating so well done rather good looking guy with stubble and wearing suit. We followed this with our massages. We had them in the same room mine was done by a young lady called Sara and her colleague did my mums. We throughly enjoyed them and came out feeling so much better. Will definitely return thank you.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Crowther, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager