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Best Western Plus Dover Marina Hotel & Spa, Douvres

Waterloo Crescent, CT17 9BP, Douvres, Great Britain - See on a map
Best Western Plus Dover Marina Hotel & Spa - dover marina hotel grounds and hotel The Best Western Plus Dover Marina Hotel & Spa is ideally located in the center of Douvres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Dover Marina Hotel & Spa is a recently refurbished seaside gem on the waterfront with the White Cliffs of Dover in the background. Opposite the beach, with excellent access to the Ferry and Cruise terminals and ten minutes from Eurotunnel, it is ideal for business and leisure. Thanks to its fusion of 21st Century comfort and 19th century Victorian decor, the hotel is full of character and bursting with charm. State-of-the-Art rooms, sea views and a charming atmosphere make Best Western Plus Dover Marina Hotel & Spa a wonderful place to stay. Enjoy a superb lunch or dinner in Mr. White’s English Chophouse restaurant overlooking the sea, a Starbucks coffee, traditional English tea. or a breakfast in the morning in the Waterfront Café, and for a light bite visit the Wheeler’s Fish & Chips or the Waterfront Lounge Bar overlooking the Dover coastline. Located on the seafront and within easy access of the A20 and A2 the hotel provides you with the opportunity to enjoy a day out in Kent, or even a day trip to France or Belgium.

Best Western Plus

Dover Marina Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1707 guest reviews
NOTE ISSUED
Excellent
507
Very Good
583
Average
312
Poor
191
Terrible
114
REFER TO NOTICE
Business Business
176
Couples Couples
751
Family Family
346
Friends getaway Friends getaway
215
Solo travel Solo travel
71
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rona Blackman with Kay Williams"

5
User 13/09/2020

My sister booked us a spa treat and we stayed for one night. We both had a lovely experience. The reception staff were friendly professional and welcoming. Connor in particular is a real asset to the team. He shines and is in exactly the right place... front of house . The bar and waiting staff were friendly and efficient. Our room was really clean and comfortable and had everything we needed. The spa treatment was one of the best I've had .. raindrop massage. I think the therapist was called Dee. The food was of a very good quality. If there was one critism it would be the Welsh Rarebit starter. Underwhelming and possibly overcooked? . But each to their own. Anyway to sum up we would definitely stay at this hotel again . We felt safe and very welcome.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rona, Thank you for taking the time to write a review following your recent stay at Best Western Plus Dover Marina Hotel & Spa We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am pleased to hear that you found the hotel looked outstanding and is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. Thank you also for your feedback in regards to your dining experience in The MPW as well as Spa, I have passed on your kind words to all of the team who were delighted. We very much look forward to welcoming you back to The Best Western Plus Dover Marina Hotel & Spa in the near future. Yours Sincerely, Kamal Kumar

"Brief Business Trip "

4
jeremy_hartigan, Chester, United Kingdom 13/09/2020

As the world begins its faltering steps on the long journey back to normality, Angelo and I set out on a road trip the partook in a night in Dover I book this hotel and upon arrival it was comforting to see that the hotel was blossoming under the cloud of Cofid We parked directly outside and where warmly welcomed and shared a twin room with a vista across the English Channel The highest point of our stay was the Marco Pierre White Chop House situated in House We both enjoyed the best burgers we had either tasted A towering delight of meat and accompaniments , replete we sleep well and departed refreshed and content after a good nights rest Highly recommended

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mr Hartigan, Thank you for your genuine review. It was a pleasure to read your feedback and I will be sure to share your kind words with the team. We look forward to welcoming you back soon. Yours Sincerely, Kamal Kumar

"Spa day"

5
User 12/09/2020

Very relaxing atmosphere at the spa. We came for a little spa day and we loved it had a first time massage by Tanya she was very professional and would definitely recommend. Will be booking again can't wait

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to post a review. We are delighted that you enjoyed your time at the Spa. Thank you also for your personal mentions for Tanya, I am sure she will be thrilled that you have taken the time to mention her personally. We look forward to welcoming you back soon Best wishes Kamal Kumar

"Could not recommend any more!"

5
User 10/09/2020

So being the gent that I am, I decided to treat my absolute worldie of a girlfriend to a date night. We decided to try the Chophouse as it's highly recommended. The atmosphere and ambience is perfect, the food was divine and the staff, wow, where do I start!? Luke's cocktail making ability was on point, Belinda's waitressing was more than impressive and then there was the little gem called Carla. Who couldn't tip this bunch. From start to finish it was 10/10.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for your amazing review of MPW Chophouse following your most recent visit. It was a pleasure welcoming you, and we are thrilled that you had such an enjoyable time with us and were so well looked after by the team. I have passed on your wonderful comments to Luke, Belinda and Carla and they are thrilled that you have taken the time to mention their name personally. We look forward to seeing you again very soon. Best Regards, Kamal Kumar

"Good sandwiches, great service, lovely views."

4
Bernie M, Dover, United Kingdom 31/08/2020

The table by the window looking out at the sea was brilliant. The sandwiches were lovely, well filled and presented beautifully. Service was charming and efficient, warm and friendly. It was a really comfortable environment to eat and chat.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bernie, Thank you very much for taking the time to share your feedback regarding your recent experience with us. We genuinely value and appreciate your feedback and are very happy you enjoyed our food and service. We look forward to welcome you soon Regards Kamal Kumar

"Comfy beds"

4
pauljamesb2019, Wokingham, United Kingdom 27/08/2020

We checked in fairly late and the hotel bar areas were busy and vibrant. The hotel requests that all guests wear masks in the hotel and we felt there was no enforcement as not many did. Our room was immediately above the bar and noisy (107) but after requesting another they gave us 220. Nice big room for the 4 of us and the views were amazing. Really comfy beds and great power shower. The only small negative is that hotel feels slightly worn and ideally could do with a refresh. Overall though nice stay and would consider staying again.

"Excellent Service, Excellent Accommodation and Excellent Food!"

5
User 25/08/2020

The staff at the Best Western Hotel in Dover UK were very accommodating to meet all our needs. They provided my wife and I with the Lighthouse Suite and it was beyond our expectations. Their service was excellent and they made sure that our stay at their hotel was as comfortable and relaxing as one would hope for. The meals at their in-house restaurant, Mr White's Chophouse, was first-rate. Special thanks to the manager and his team at Best Western in Dover!

"Poor quality of service"

2
ezilinskyte, Vilnius, Lithuania 24/08/2020

Paid for one night 200£, room was not cleaned properly, no toothpaste and no toothbrush. TV hanged not in the front of bed, could not watch it while lying down in bed. Woke up in the early morning because of the noise in corridor - chambermaid was making a horrible noise while was cleaning other rooms and even knocked on our room door few times as she said by “mistake”.

"Great Post Covid Break"

4
Ziggy1973, London, United Kingdom 23/08/2020

After having three staycations rejected in Cumbria and Devon because we had a London postcode, it was great to find this was not a problem in Dover. Most people come here in order to catch a ferry to France! So we decided to make this our 7 day break. The hotel itself is very Victorian with period features. We had a family room with three large windows looking straight out to sea! On the whole everything was clean but the decor was a little bit shabby and in need of modernisation. But that did not affect us too much as everything was clean, the beds were huge and our room was massive. Due to Covid situation there was no room service. They did not come and make the beds everyday. Which was good for us as we could have an uninterrupted lie-in!! In terms of tea and coffee and toilet rolls, when we were running out we called reception and someone would bring the provisions up. The bar was open to people in the hotel and those outside. The bar staff were very helpful and the bar food was lovely. Just to bear in mind, the hotel manager informed me that he had to socially distance his staff. So there could be delays at main reception and bar, since he had to limit the number of staff working. All this meant for us is that it took some time to get served, but considering this hotel is open for business I thought that was a small price to pay! The hotel has a lovely outside area and we were never in a situation where there was no seat for us. There is a restaurant attached to the hotel which I will review separately but that was also lovely. We used the spa facilities. Due to Covid the sauna was closed but you could have treatment and use of the jacuzzi. The only downside was we could not turn up for breakfast without ordering the night before. It's difficult to know the night before what you might want for breakfast! And to avoid too much contact of staff with customers all room service was charged at a cost of £5. That was steep but the bar was always available and always had seats. We sometimes ordered there and took the food to our rooms. All the staff were helpful, friendly and made out visit superb. The hotel manager was very friendly and even cane to us from time to time for a chat. And, the best thing, the sea was right in front of you!! Never thought I would ever choose to spend a week in Dover! But I did and we had a great time!! Would stay here again.

"Could do better"

3
plh784, Portsmouth, United Kingdom 22/08/2020

Room was very dated, with old rickety wardrobe and old bathroom suite. The television in the room was modern though, with plenty of apps and the ability to stream content from your phone. Ate in the Marco Pierre White restaurant, which was very disappointing for the price. The burger was similar to what you would find in a Wetherspoons, but cost over £15 (without a drink). Staff were nice enough. Overall, I'd probably put up with the dated room for a one night stay, although you get a better room in the Premier Inn down the road. I wouldn't bother with the restaurant again, far to expensive for the quality they serve.

"Not a good service"

2
User 19/08/2020

I booked a spa break package with dinner and overnight stay. Overall the quality of food was good but not at the level of a starred chef on which the restaurant takes the name from. (Marco Pierre White). The breakfast was good. The hotel room was nice and cosy. The position and the view from the hotel is very good. On the other hand the overall structure feel dated and the bathroom in particular is not at the level of cleanees expected by a 4*. The worst experience during the stay must go to the service from the personal. A minor issue is the reception was not always present and responsive. Not much explanation was given during the check in. ( Like they could have told us that a pre authorization on the card is needed to pay the restaurant. Why is this important? Because then you avoid to your customers to walk away from the restaurant, assuming that the bill will be payed at the check out, and being blocked by the waiter like if you were trying to leave without paying.) Again, not terrible per se, but this lack of attention to details and to customers it shouldn't be considered normal. What happened in the spa was terrible tho. A part from a general dirtiness on the reception desk, bathrooms and changing rooms. No welcome and explanation from the spa receptionist. I've been asked if I wanted to get in the jacuzzi, the only available facility, while my girlfriend was receiving her massage. (During covid19 the sauna and steam room were closed) I had to walk back to the spa reception to ask for robes since they were not displayed anywhere and the receptionist didn't give me one even if she knew I was about to get in the jacuzzi. After receiving our treatments me and my girlfriend were in the relaxing room for a few minutes. The spa is open till 10pm. It was 5pm. Once outside of the relaxing room everyone was gone. The jacuzzi was closed. So we stayed for several minutes waiting for someone at the reception. The only person available was the gym personal trainer who said that he tried to send the receptionist a message and told us a clear lie about the jacuzzi to be closed,with rolling shutter!, for a test.. Nobody told us anything, we felt invisible and fooled, ( a test.. sure) and I think that the personal forgot about us being inside the spa. The hotel reception apologised for that and again sent a message to the receptionist of the spa. But we couldn't use the facilities anymore for that day and we were leaving in the morning. I want to stress one thing. The real problem is not what was closed or not, but the fact that I'm the client and I need to be informed about how things works like if a receptionist is going after I do a treatment because it's the last one of the day. Regardless if this is the wrong behaviour or not the personal didn't talk or informed us and this was very uncomfortable, and not relaxing at all. And relax was the entire purpose of this trip.

"2 night stay"

4
Mimsyrach, Canvey Island, United Kingdom 16/08/2020

We stayed here for 2 nights as a family of 4. Before we arrived I requested a sea view. And I got it. Staff were very nice and helpful and welcoming. When we arrived the bed hadn't been made due to lack of laundry service. The reception offered us a free drink to compensate. Getting ready for dinner the side table fell over. The management came up took it away and offered us dinner as compensation. However, during the night my daughter was sick in the bathroom, we cleaned up with using the towels and loo roll. I mentioned this to the receptionist in the morning before we headed out. he said he'd get it clean and replace with new towels etc. We went out for the day, came back around 5pm. The room ha dnit been touched. Sick still in the bathroom. No towels and no loo roll. I called reception, again the offered drinks, said the cleaner would be right up. Waiting over an hour, the towels arrived. No cleaner no loo roll! It didn't get cleaned. Which I was so disappointed in. However I would stay there again as the location is superb. And the restaurant is delicious!

"The worst treatment ever"

1
ScarletChaser, Paris, France 12/08/2020

This is by far the worst hotel we ever stayed in. The hotel staff is very unprofessional and unorganized. Not what you would expect from a 4* hotel, we were very disappointed. Our room was small and the floor in it wasn't even. Avoid this hotel!!!

"Run down hotel ."

2
User 10/08/2020

We had a family function here so had six rooms afternoon tea and dinner in the restaurant. Our room was so dated a shower curtain which was horrid also holes in walls in bathroom and rusty radiator no air conditioning on the hottest weekend also wernt allowed in our rooms until much later then they said .we were offered free drinks but wanted to get ready for a swim as it was do hot .we had a bed valance which was dirty and ripped also a stain on carpet .I did not see anyone cleaning banisters they felt sticky also tables outside were not cleaned not all staff were wearing masks .my sons room was better but still small and no air conditioning my nephews room was awful small dirty and very hot .on a much happier note the staff were amazing really made the stay really helpful and so happy couldn't do enough for you .the afternoon tea was delicious and the function room was lovely thankyou .the dinner in the chophouse was not atall what I expected the chips on all our plates were horrid tasted like they were warmed up my dads steak was not very nice .the rest of the meat fish extra was nice just the chips the starters and again the staff were very good we all got our dinner together and there was 14 of us so very good .the price of the meal was 400 pound which was alot I wouldn't wat there again .breakfast was lovely again staff 5 * .

"Fantastic! Would recommend"

5
Amy H, London, England, United Kingdom 06/08/2020

We chose to have an afternoon tea here and it was just lovely. The staff were fantastic and directed us to their parking. Then they had some brilliant coronavirus safety guidelines in place, which made you feel comfortable and safe. The staff were so accommodating and just how customer service facing staff should be! Super! The food was lovely, with the scones coming out warm and soft. We would definitely go here again for another afternoon tea, meal and even said we would stay here as well. We had such a lovely experience here and would recommend! Sorry no pictures we had eaten it all before we even thought about it!

"Overcharged"

1
User 27/07/2020

Found out that the cost was £40 cheaper than we paid so we queried this upon check in to be told an authorisation was needed for refund that we would be entitled too.On check out no refund offered the girl said send an email.Room was ok balcony area awful very scruffy room only had one cup and glass tv had limited radio stations,no drinking water in fridge was told on booking that spa was open no mention of it being closed no room clean or replacement of tea coffee etc.early wake up from cleaning maid to check out which is clearly stated 1100.Not a 4* hotel but but like to charge the full price £288 for two nights very expensive a travel lodge caters better at a fraction of the price.Be very wary of booking this run down hostel/hotel

"Hen Night Celebrations"

5
User 24/07/2020

Had my Hen Night Celebrations here on the 18/07/20, the hotel accommodated my booking at very short notice, as my previous venue cancelled at short notice which was very upsetting. The hotel staff went above and beyond to make my evening special. The food and service was fantastic, we felt safe at all times with the measures that had been taken with social distancing. I was so pleased I have now booked my wedding reception with them for next month. Thank you again to all the staff at the Dover Marina Hotel. Highly recommend

"Dover Marina Hotel"

3
User 21/07/2020

Expensive for the condition of the hotel but the position made up for that. An old hotel and decor that requires upgrading. More attention to booking would have made it a better experience More staff to cope with the amount of guests.

"Good but could of been so much better"

3
sophiatravel1, Derbyshire, United Kingdom 19/07/2020

We stayed in this hotel for 3 nights, we were upgraded rooms however the receptionist made a mistake and on day 2 we had to move rooms and downgrade. This was very annoying and took time to move all our belongings and it dampened our moods as the balcony brightened up our day. The breakfast is average, I would recommend getting full English as continental is like a kids breakfast! The spa was closed which was a shame, but that was out of their hands due to Covid which I understand. If you were to stay here I would 100% say get a balcony as theirs not much to do in Dover and you can eat/drink on the balcony.

"Great location, great service, good food and excellent staff"

5
User 16/07/2020

Stayed at the hotel for 2 weeks on business. Food was great, service of staff was amazing and couldn't fault anything. General manager Ilhan was always on hand to assist with our needs which made our stay so much better! Lovely location of hotel looking at the sea, France in the distance and the ships coming in and out of Dover port. Great location, great service, excellent staff! Thank you

"Lunchtime snack "

4
GTM1955, Rolleston on Dove, United Kingdom 16/07/2020

Called in for a sandwich and could not fault the food or service - the three of us shared two sandwiches and there was plenty of food for all of us - it was well organised during the current situation and I would definitely recommend a visit.

"Family weekend "

5
bnisha11, London, United Kingdom 13/07/2020

Highly recommend this family friendly hotel. An amazing view to the beach front. The rooms are spacious and clean and staff are extremely polite providing an outstanding service. Really happy with their food providing a variety of different cuisine to hit all your taste buds. The hotel has taken all measures to protect their guest and staff with the current COVID situation giving you that extra peace of mind.

"Fantastic lockdown getaway!"

5
User 13/07/2020

Initially I was feeling very sceptical about staying away from home during this pandemic. However, I never felt so comfortable. The Hotel has taken great measures to keep all guests safe. Staff are extremely friendly. Truly a great escape!

"Lockdown Getaway!!"

5
User 12/07/2020

We stayed here for two days - excellent value for money. Newly refurbished good size rooms with all the facilities. All the staff were very friendly and helpful with welcoming smiles. Thoroughly enjoyed our stay knowing that more than adequate Covid-19 safety measures were in place to give us that peace of mind during our stay at the Dover Marina Hotel!!

"Wonderful hotel in a great location."

5
User 03/07/2020

Lovely hotel. Very comfortable. My stay was very satisfied with every aspect of the hotel. The staff is very friendly, helpful,approachable and knowledgeable. The hotel is very clean throughout, and my room was spacious with everything that I needed. Breakfast was substantial, and suited all tastes. The hotel is quiet and the suite was very good with comfortable furniture and the bed was comfortable too. I would definitely stay here again. Wonderful hotel in a great location. I would highly recommend a stay at this hotel.

"THE BEST IN DOVER"

5
moonwalker888, Civitavecchia, Italy 30/06/2020

My stay was simply Amazing, gorgeous balcony view, right onto the marina, the room was nice and clean, but most important food and the staff was simply EXCELLENT. I will definitely choose Best Western Plus dover marina hotel and spa again. Thank you to all the staff and in particular to Ilhan, the general manager. See you real soon. Giorgio.

"Where miracles happen"

5
ioannisk893, Antipolo City, Philippines 27/06/2020

I spent there two weeks in quarantine before i join my employer's business. My employer was paying the bill, i will not be a repeating customer not unless i visit Dover ever again. With this said, for the hotel was not any reason to treat us with extra care. That is not the case at this hotel. Their managers and staff, all of them, treated me and the rest of my coworkers to an unbelievable extend. They had no reason to. Their hospitality and services provide are genuine. They are all driven by passion on what they are doing rather than money.

"This stay at the Marina Hotel & Spa warmed my heart"

5
User 20/06/2020

Ilhan and Team provided an ever attentive service while connecting with their Guests. Little riddle notes were left with room service trays and genuine hellos exchanged throughout. Chose this establishment if you favor a stay in a charming location accompanied by excellent service.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Federica, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Hristo Hristov"

4
User 20/06/2020

Very warm and professional service from all hotel staff! The Manager of the hotel Mr.Ilhan was helping and supporting 24h(for two weeks stay in), for all our needs! Food was also in a good level! I'm srtong recomending the hotel to all my friends and collegues as a perfect location and service in Dover!!! THANK YOU!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hristo, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Excellent staff and service "

5
User 20/06/2020

Stayed under special circumstances during co-vid 19 lockdown. Staff and hotel location couldn't have got any better. Any request was granted, food was was fantastic. Would strongly recommend the hotel

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Excellent stay "

5
User 20/06/2020

Recently stayed at this hotel with work. Excellent visit the staff couldn't have done anymore for me nothing was to much trouble. Would highly recommend this hotel. Hopefully will visit again in the future. Many thanks for your help throughout my stay. Jordan

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jordan, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Exceptional Hospitality"

5
ecramond, Brisbane, Australia 20/06/2020

Ilhan (Hotel GM) and his team were wonderful hosts during my two week Covid related "isolation" at this property. While I was unable to enjoy the amenities that the hotel had to offer (outside of the room that is) they did all they could to make sure my stay was as pleasant and comfortable as possible. The room itself was spacious and having access to an open air balcony was fantastic. Food & Beverage service exceeded my expectations. I'd highly recommend this property and look forward to returning under more relaxed circumstances.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Erin, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Husband birthday trip"

2
User 13/04/2020

Very old place, not worth the amount. Rooms are very small. Electrcity kept going in the bathroom. Floors were creaking alot, you can hear people from upstairs and the card dont work properly to enter your room.

"The Best Western Dover MarinaHotel was brilliant."

5
User 08/04/2020

My partner and I stayed at the Dover Marina in February for a romantic night. I must say that the hotel was brilliant. Upon arrival, the Lobby area was decorated for Valentines weekend and looked immaculate, it was really clean. The staff looked smart and were so friendly, helpful and really polite. We had the Bridal Suite which was absolutely fantastic. The room was massive and had such a beautiful view of the beach and the White Cliffs of Dover. Dinner and Breakfast in the Marco Pierre Whites restaurant was delicious, the waitering staff were very accomdating and were always happy. We really couldn't have asked for more. Ihan the manager was also brilliant, when we saw him he was always asking us how we were and making the effort to make sure we were enjoying our stay, which we were. We would thoroughly recommend the Dover Marina. Such a brilliant hotel to stay.

"Exceptional Service & Room"

5
User 07/04/2020

The room was perfect, clean and comfortable. The bathroom was amazing. We had a great view from both the room and bathroom. We used the spa which was a nice treat and the service was outstanding, especially from Suresh. We will definitely return.

"Afternoon tea"

5
susanjholmes, Herne Bay, United Kingdom 15/03/2020

Took my elderly mother for afternoon tea. Very friendly welcome from the staff. Clean and tidy. Given table by the window looking over the English Channel. Great views. Attentive waiter excellent afternoon tea. No problem with varying sandwich filling for mother's taste. Very good value for money. Will definitely visit again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Great stay but disappointing ending"

4
kimmyahe, London, United Kingdom 23/02/2020

Pros: Hotel is lovely beautiful reception and bar area. Welcoming staff and barman made great cocktails. View right on the water also. Our room was very nice and beds super comfy and we slept very well. Cons: bathroom was a bit shabby but there is a notice to say they are being done up. At check in and check out we asked to pay the bill divided by 3 which they said was fine bar needing a card to guarantee. We then paid in the morning divided by three but when I then checked my bank it said the amount had been taken out in full on my card in addition to the amount I paid for my piece. When I said it to reception she said it was pre auth which wasnt correct as the price taken was inc the drinks we had put on our bill from the night before. I then get told that 200 pounds will take 3 to 5 working days to go back on my account. Really annoying as 200 gbp is a lot on top of what I already paid for my share and was not told this at check in otherwise could have tried to make other arrangements on the cost. Please train staff better on this piece as this was supposed to be a cheap ish break away for me.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I would like to apologise for the confusion over your bill and for the delay that the Merchant company imposed for the funds to be processed back into your account. Your comments have been taken on board and retraining has been implemented within the relevant departments to ensure that this does not happen again. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Hi tea followed by jacuzzi/sauna and full body hot stone massage in the spa!"

5
User 23/02/2020

This was a lovely experience for my birthday! Hi tea was delicious, served with a smile. Edith the masseuse was very good, left feeling totally relaxed and energised. All facilities are new and impeccable. Will definitely be booking again soon!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Once again "Happy Birthday" Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Overnight Stay"

4
lizziehorse, Barnsley, United Kingdom 18/02/2020

The receptionist was very helpful and we received our parking voucher no problem. The room was nothing like the photos but was adequate for an overnight stay. The whole place is in need of an update but was clean. We were disappointed that the fish & chip restaurant was not open but we were offered the choice to choose from their menu and the bar and restaurant staff could not have been more helpful. Would stay again just for an overnight.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Amie Robert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. In regards to our rooms, please note that none of our rooms look alike and all have individual features. Thank you for your encouraging comments regarding bar and restaurant teams. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Best Western Dover Marina"

3
jessie860, Manchester, United Kingdom 17/02/2020

Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jessie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Dover Marina Hotel we strive every day to provide a superior customer experience. Please note that heating is not managed though the radiators. Heating and cooling at the Hotel is managed through the in room Daikin control unit. Although we haven't received any heating and cooling issues from any of our bedrooms, even if there was an issue with your control unit, our maintenance department would have investigated straight away. Please accept our apologies if you have reported this and we failed to respond. Thank you for your encouraging comments in regards to breakfast and Restaurant. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01304 203 633. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"short stay"

4
Leslie K, london, United Kingdom 17/02/2020

My wife and I have stayed at this hotel many times and have always enjoyed the excellent service and friendly staff .Our last stay was for the Valentine weekend for which the hotel put on package deal ie room dinner and evening entertainment which was excellent.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding our Valentine package. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Valentines Spa stay"

5
User 15/02/2020

We stayed here for Valentines day/night yesterday. All the staff were so warm and welcoming. We had an amazing full body massage at the Spa along with a gym workout & use of the jacuzzi, steam room & sauna. All were very clean & well maintained. The evening meal was great as well as the breakfast the following morning. Again the quality of food was fabulous. I would definitely recommend this hotel & spa, we will be back in the near future.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey and your encouraging review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding Spa and quality of the food. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Shabby but pricey!"

2
User 10/02/2020

I booked what i thought would be a nice spa weekend for my sisters birthday. We arrived on the friday (lady on reception was lovely) i was disappointed when we arrived to the room to find it was more of a standard double than a superior room in which i paid for. The walls under the tele looked as though water had been leaking and they were shabby looking. The bathroom had a weird odor too. The spa was basic, the Jacuzzi was nice but looking round there was polly filler in patches all over the wall and the banister was broken to the Jucuzzi, i wouldn't say it was a nice relaxing stay, i have deffo had better rooms at a travel lodge. Very upsetting as i wanted to make it the best weekend for my sister.

"Birthday meal"

5
User 03/02/2020

Had a fantastic meal for my birthday food was excellent the staff were lovely especially Khloe who was my waitress she was very friendly professional and charming always had a lovely smile I said it was my birthday and gave me a special birthday cake said happy birthday in chocolate I thought it was a very classy touch thank you

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Good hotel"

4
marknevitt88, Newbury, United Kingdom 31/01/2020

We do a monthly trip to the Dover area to visit family. We decided to try this hotel for a change and overall we are impressed. Would we stay here again? Yes - we have already booked for our March visit ! Whats good ? The hotel seems to have been refurbished recently and has been done well - although a very old building it doesn't have the tired feel that many do even after a refurb We had a superior room with sea view - lovely . Good sized balcony with table and chairs which we would have enjoyed had the weather been better. Enjoyed watching the ferries ! Good sized room Free parking provided in a car park a few yards away Staff were friendly and the service good at reception and in the bar ( we didn't use the restaurant ) Room prices were competitive There is a spa although we didn't use it on this trip Housekeeping kept our room spotless with fresh towels every day What could be better? From early morning through to quite late at night we could hear the tediosly repetitive bass beats of the music in the fitness suite - not enough to stop sleep but it was a constant annoying background noise ( we will see if we can try a room further away on our next visit) We didn't try breakfast so it may well be amazing but on principle i am not paying £14 for a buffet breakfast when my wife only has a sparrows portion and i can get a superb freshly cooked one using quality ingredients elsewhere for under £10 ( Quex barn one morning , well worth it if you are in the broadstairs area ) . Odd as looking at the restaurant dinner menu it seemed reasonably priced so why the rip off breakfast prices? We are in a premier inn tonight for the next leg of our trip - £9 .... This might seem petty but it on a three night stay it became annoying - the shower. Lovely and warm with a good water flow but a tiny head - what a false saving on the refurb - a larger head would transform it to a great shower We had an afternoon tea in the conservatory area one day , great service , lovely GF scones for my wife , good tea but i had normal scones - well made with nice texture but far too much sugar in the mix - they were too sweet , the jam provides the sweetness ( in my humble opinion anyway) Final comment, we are returning . We booked originally via booking.com and the hotel pushes you to book direct for better rates - we tried on the website using our best western rewards app but it was still more expensive and they wanted payment in full up front . We have stayed loyal to booking.com on this occasion . Shop around for the best rates is my point .

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Terrible is an understatement"

1
reviewer12345222, Bromley, United Kingdom 20/01/2020

We visited the Dover Marina Hotel this weekend on a Romantic Weekend for two Virgin Experience. When we arrived, we went straight down to the spa for our treatment in the rickety old lift. We arrived in the spa's small waiting area that is pretty squashed if you have more than two or three people in there. Once we had filled in the information form and ordered two glasses of prosecco for us to have after the massage (£5.35 per 125cl glass each) we were taken on a tour round the tiny spa and then brought through to a small treatment room for our half an hour massage. This massage lasted tops 20 minutes, the first of many disappointments. After this we quickly went up again in the rickety old lift to the reception to check in and quickly got changed in the room and went back down to the spa for our prosecco. When we first got back down the lady with whom we originally ordered and paid for the prosecco was nowhere to be seen so we had to gently try to break up a conversation between two of the therapists who completely ignored the fact we were standing there to ask if we could have the prosecco. One of the girls begrudgingly went off to get It whilst the other girl was sat with a scowl on her face. As we waited in the slightly cold relaxation room for our prosecco (it's against the rules to drink it in the spa) my seat was absolutely soaked making it even colder and the magazines were out of date. The prosecco finally arrived but tasted sweet a bit like honey and wasn't cold or at all fizzy. We then decided to get in the jacuzzi for a little while and had about 10 minutes on our own until the next couple got in and it all became quite a squeeze so we got out. After this we got showered and changed and decided to get out of the hotel before dinner to see what Dover is all about. All in all, we found out that Dover is extremely expensive (around £20 per main meal even in the run down pubs) and there isn't really anywhere to go and have a glass of wine unless you want to sit in a sports club or Weatherspoon's that is full of the local kids having a drink (not quite where I wanted to be drinking on my Romantic Weekend away). We went back to the hotel for dinner (this was the bit I was most excited about, the rest didn't really matter) at Marco Pierre White's restaurant. When we arrived in the restaurant the décor could have saved the whole weekend, it was beautifully done out and had a really lovely feel to it. We were seated by the manager of the restaurant and I mentioned that we are on the Romantic Weekend away with Virgin… he didn't have a clue what we were talking about. After going through the faff of showing him the voucher on my emails on my phone, he still couldn't work it out and I had to forward the email to the restaurants email address so that he could have a look at it on the big screen (or maybe consult another member of staff?). After 10 minutes he came back with two more glasses of the horrible prosecco that we had had earlier and told us that we both had £25 to spend in the restaurant, the rest we had to pay for. This wasn't something that was ever advertised on the voucher, I was under the impression that we had a nice three course meal at the restaurant. This wouldn't have been so much of a problem if not pretty much everything on the menu was around the £25 mark. After getting a bottle of wine to go with dinner, I had the cheapest steak on the menu and my other half had a burger we paid our £30 bill (so that's £80 for - the cheapest bottle of wine on the menu, a bottle of water, two glasses of shoddy warm, non-fizzy, honey tasting prosecco that we didn't want, a burger and a cheap steak and chips!!) That's more than London prices. After dinner we decided to try the jacuzzi again but there were a couple of people who had already had the same idea so again it was a quick dip and we got into the steam room which was actually great, not very big (3 people max) but very steamy which was nice. We then went to bed at half 8 as there wasn't anything else to do. My partner also ordered a take away to the hotel as he was still really hungry after dinner. When we woke up in the morning, I went down to breakfast and left my other half in bed. The man who was hosting at breakfast was great, really friendly and showed me where to get my breakfast. Unfortunately the breakfast had been out for ages and when I got there at 10am the scrambled eggs were very dry, the sausages were all wrinkly and dry and the beans were mixed in with the mushrooms where the same spoon had been used by the other guests. Pretty much inedible. I left pretty soon after this and we checked out at 11am and got on the train home. The last event of the trip was my partner realising on the train that he had left his watch in the room, I remembered that it was left on the bed and knew 100% that is was there. I called up the hotel to ask if they had found it and when they called back they said that housekeeping hadn't seen or found anything… I think that just sums up the trip, the hotel and the area in general really. But anyway, that's our fault. Now, I never ever write reviews, I have never been to a hotel and written any review's before. I used to work in a hotel so I understand how testing it can be so I usually think oh well, I know it can get a bit stressful and just ignore it; this time there have been too many instances to ignore. We aren't a snobby couple, we are working class, are now back in our little flat with our daughter, nothing too crazy special. This weekend was a gift for us to go away from daily stresses of life and I just don't want anyone to make the same mistake as us. All in all this weekend's costs were £250 virgin gift voucher + £30 in restaurant + £25 for lunch + £120 train fairs + £15 for a drink in Wetherspoons + £10 for the prosecco's after the massage. We paid £450 for this weekend and in my eyes not even worth £50. Please don't make the same mistake as us guys! Promise you I'm not over exaggerating!

"Afternoon tea"

5
User 19/01/2020

We arrived to a great welcome by reception and received free parking. Great atmosphere here, fantastic staff who cannot do enough and fast with everything we asked for. Great selection of cakes and sandwiches. And we were not rushed. A great Pianoist on a Saturday and Sunday which made it even more relaxing. Great view of the channel. Thank you best Western.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Afternoon tea for two and child's three course lunch"

5
Sipadan33, Ashford, United Kingdom 18/01/2020

A very nice hotel with the most polite staff. Afternoon tea (a gift from our eldest son) was served to us by Paulo and Carla, who were the most cheerful, polite members of hotel staff that we have experienced in a very long time! Our children's lunches, three courses for £9.95, were amazing and plentiful and our afternoon tea was lovely with a good selection of sandwiches! Parking was simple; the receptionist even came out of the hotel and directed us to the car park across the road giving us a hotel permit. Overall, experience, highly recommended! We are even planning on an overnight stay so we can experiance the lovely food on offer. Brilliant experience, thank you! Ross family Smeeth.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely couples massage break"

4
gemmareynlds, Faversham, United Kingdom 17/01/2020

Great value spa break. Myself and my partner thoroughly enjoyed the hot rock massage and the spa facilities, the robes could do with replacing but that's being picky. The room upgrade was lovely, we were in the Lighthouse suit which was so comfy and well equipped, the decor was nice and the bed was comfortable. There was a good choice for Breakfast, as vegetarian/vegan we had enough to choose from. We ate at the chop house for dinner and ate from the vegan menu, it was lovely to have a menu to pick from although the food was not particularly tasty....no sauce with the tempura!!! We still enjoyed it and the service was good. Overall a super break for us and I would highly recommend the hotel.

"Good place to stay when catching an early ferry the next morning"

4
Judi F, Royal Wootton Bassett, United Kingdom 13/01/2020

We spent the night here after quite a long drive and enjoyed our stay. The hotel is in a great location quite near to the ferry port. The staff were very friendly and helpful and our room was OK. The bed was a bit on the small side and I did not find the pillows very comfortable. The bar was good and we enjoyed our drinks there.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely Hotel"

5
MCoz74, Borehamwood, United Kingdom 05/01/2020

My wife and I stayed for our anniversary and had a lovely time. Each and every member of staff were very kind and attentive. The bar was great and the restaurant, Marco Pierre White, was lovely with reasonably priced great food. Dover doesn't have too much to offer but I would highly recommend staying here if you ever find yourself in the town

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Good rate but dissapointing "

2
233manond, Oxford, United Kingdom 05/01/2020

Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of refurb. On top they were holding the staff party the very night I was there. Lood music until midnight. We were not made aware of this until I called to complain. Not very relaxing. If you absolutely want to be by the beach you might want yo go for it, otherwise look elsewhere.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Overpriced for a dated room"

3
GalPalRachel, London, United Kingdom 04/01/2020

Good location on the seafront. Free parking after you check in. Great view from the balcony. Huge TV in room. Booked a superior room hoping this would be one of the newly refurbished rooms shown in pics however it was not. Room was very dated. Wardrobe door was hanging off. Room was also quite small. Bathroom felt a like a public washroom - in desperate need of a refurb. Had to wait a long time to be acknowledged whenever I went to reception. Jacuzzi was closed one evening without advance notice.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"New years eve Bash"

5
User 02/01/2020

Hotel was lovely and clean some areas was a bit dated but looked like they was working there way through the rooms to update them. Staff was remarkable and friendly food was devine the news years bash sounds expensive but was well worth the money and the atmosphere was brill can't wait for the next one. Best pornstar cocktails

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Delightful hotel on the seafront."

5
User 30/12/2019

Visited the Marina hotel for a Xmas break 2019.Have been previously for a Valentines weekend and loved it then. On arrival reception could not find our booking but offered us mulled wine and mince pies whilst they endeavoured to sort it. The trouble was we had booked for an all inclusive Xmas break with Superbreaks who had gone into administration earlier in the year. But to cut a long story short we had no booking on Xmas Eve. However the manager could not have been more helpful. He found us a room ,gave us the same package deal all for a hundred pound cheaper! So relieved and happy. All the staff and the manager are so happy, helpful and lovely. The food is great, rooms are a bit dated and the sash windows....well that's another story!!! But having said that all in all it's a fab place and will definitely be returning. 10 out of 10 staff and management.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"A Nicely Located Hotel in Dover"

3
SirChrisHarrison, Arlon, Belgium 26/12/2019

My wife and I stayed 2 nights; first night was quite cold as the heating was not working. Maintenance tried to fix the following day, some success but gave us an additional heater and extra quilt. One problem is that cold air comes straight through the windows! Very dated, could use some refurbishment like double glazing. We booked a sea view but as the room was old their were just a couple of narrow windows, again needs modernizing to give a proper view of the sea. Room had a small wardrobe cluttered with an ironing board and a safe so not much space. No other drawers to put clothes etc. Spa facilities were great. Ample free parking. The bar was small but okay. Barman was really nice and helpful. The restaurant was superb. Didn't have breakfast as thought it was expensive and there were lots of nearby options.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Great spa! "

5
User 22/12/2019

Whilst the decor of our bedroom and particularly bathroom seemed a little dated, the customer service and spa facilities made up for that! The beds were comfy, the rooms are a great size, the shower was powerful. The lobby area is so pretty. The staff were very friendly and approachable. But what topped it for us was being able to use the spa facilities; sauna, steam room and jacuzzi. And despite staying on a Saturday night when you might expect it to be busy, we near enough had the facilities to ourselves for 2 hours! Thanks for a great stay. Loved it!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Best western"

4
mhall369, Hawkhurst, United Kingdom 20/12/2019

Excellent parking facilities, very clean and tidy with extremely friendly and helpful staff,the rooms are well decorated and the bed one of the most comfortable I've slept in a hotel.great location for the port

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Great for a short stay"

4
X1375ESbenr, Hedge End, United Kingdom 20/12/2019

I stayed for 2 nights and was impressed with the hotel. It is situated right on the seafront with great views and it is a building full of character. The rooms seem to have been recently renovated so the fixtures and fittings are all fresh and clean. The rooms are well appointed with an iron and ironing board, tea making and complimentary biscuits as well as any toiletries you would need. The room was clean and ready in good time. The bed was comfortable, the only thing I would change was the huge tv that dominated the room, it could have been half the size and still fine for the available space. Breakfast was good with continental and full English buffet options. The staff were very helpful and efficient. There was nearby parking with no extra charge which was appreciated. I would stay again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely Stay"

5
User 09/12/2019

Amazing hotel amazing people love the way they treat the guest. Great atmosphere, hotel had great feeling,excellent food, rooms are very spacious and had all amenities. Quality of the room is excellent with spacious seafront balcony. Had a really great time with family. Thank you

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Best Location!"

5
MargoT137, Louisville, Kentucky 08/12/2019

We thoroughly loved our stay here. Friendly and helpful staff go the extra mile! Everything you need is here! Walk through lobby from seaside to back. Lift in Libby to rooms. Views of the Dover Harbor and English Channel and Dover Castle and The White Cliffs of Dover from the hotel. The food was delicious, the rooms convenient and clean. The staff was charming! There is a wide promenade in front of the hotel along the harbor which makes for a lovely walk with the fresh sea air and beautiful views. Would def stay again and highly recommend!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Hotel review "

5
kaidockerill, Basildon, United Kingdom 07/12/2019

For a short break away it's a highly recommended place to stay! A lovely hotel and very lovely staff. A big thank you to Jess and Max for helping me and my girlfriend out during our stay! Made my girlfriends 21st birthday very special

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Meet & Greet with Mr White"

5
Linda C, Dover, United Kingdom 05/12/2019

A most enjoyable evening with a book signing with Marco Pierre White, followed by an excellent three course dinner in the restaurant. All the staff worked so hard to make the evening a real success. Well done to all, you are all a credit to the Dover Marina Hotel & Spa.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Fantastic Stay"

5
User 05/12/2019

Beautiful hotel, Service was amazing from start to finish. The view from the rooms are beautiful, perfect location for exploring. The rooms are beautiful. Beds are unbelievably comfy and the rooms accommodate for everyone. Reception staff are friendly and welcoming. Massive thank you to Johnny who was working behind the bar, very friendly and polite provided a great service - very hard worker :)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent Service & Great Sea View Balcony rooms."

5
chethanava, Greater London, United Kingdom 03/12/2019

First of all the Staff in this beach front hotel are very friendly and make your stay a memorable one. The sea view balcony rooms are faboulous and very large size victorian style room. The food in the restuarant has many choices and an experience of fine dining watching with a beach view and the spa facilities is an added bonus. overall a very enjoyable stay. highly recommedable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Perfect location for exploring the Kent coast"

5
User 02/12/2019

First class staff, well proportioned suite with a scenic view of the sea and the ships sailing into Dover port. Location wise it is a short walk through the underpass to the town centre though the food and drink choice at the two restaurants on site mean it isn't necessary to go anywhere else. As a vegetarian my special menu was a refreshing change to having two dishes to choose from.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Denise Maidstone"

5
User 26/11/2019

Went into hotel today for a meeting and to have some lunch, we decided to try the fish and chips and was not disappointed!! Big chunky chips and super crispy battered fish was amazing, and staff could not have been more attentive! As we were leaving we walked through the official dining area where there were lots of people taking afternoon tea, which looked spectacular, will definitely be booking in for that on our next visit. Beautifully decorated with an elegant feel, polite courteous staff and fantastic food, couldn't think of a better choice for an afternoon entertaining a business associate. Will be returning and know where I would've staying should I wish to overnight in Dover!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Draughty windows"

3
Caramel_guru, Elgin, United Kingdom 25/11/2019

First impressions of this hotel I would have given a 1/5. The room was cold on arrival which we found out to be because of the terrible state of the windows. They are old fashioned wooden single glazed sash windows, and the cold wind was coming straight in through the gaps, you could even see the curtains moving with the draught. The bathroom window was found to be even worse and colder still! We had to use a makeshift draught excluder to try and stop some of the cold wind getting in. There was a heated towel rail which was the only heating available in the bathroom and this was barely sufficient. The bathroom did look new and modern and the shower and bath was good. modern units and lighted mirrors looked good. I'm guessing because this is a listed building they are not allowed to change the windows or it is too expensive to change them and keep the same characteristics. The next thing we noticed was the sloping floors (at first I thought the bed was broken and slanted) Not a huge issue but something I've never experienced before in a hotel. There was a big sloping gap under the bathroom door because of this also. There was however AC and we did eventually get the room temp to a comfortable temperature. we had a family room but he single bed was just a temporary fold away type bed and not great for sleeping in. The TV was large, free biscuits, tea/coffee etc. safe in the wardrobe. The facilities downstairs however were very nice, the gym was very good for what I need and the sauna etc looked to be nice too. The bar/cafe area was nice with a view looking out to sea. Breakfast was nice and the staff were all pleasant. The third day we were there the wind had died down a bit and there was a noticeable change in temperature in our room (no draughts) free parking behind the hotel (1 minute walk) and the town centre was a 5 minute walk away so the location was good. After the initial disappointment of the cold draughty room we did actually enjoy our stay but something needs to be done about the windows. You don't expect to pay £120 for a 4 star hotel room and get cold draughty windows! This hotel has character, thats for sure! Final score 3/5

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Nice Seaside Victorian Building By The Seafront"

5
jadomar, Dover, United Kingdom 24/11/2019

Lovely hotel newly renovated overlooking the sea. We had a relaxing time at the spa and dinner at the restaurant. The bartender was friendly and offered a cocktail of the signature. We will come again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon tea "

5
User 24/11/2019

Yesterday we celebrated my Mother's 80th birthday with an afternoon for 40. We had a wonderful time, the food was lovely and plentiful, the service from Luke and Julius was both friendly and efficient.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Absolutely terrible!"

1
AnnMay25, Baden-Wurttemberg, Germany 24/11/2019

The stay at the Best Western Plus Dover Marina was the worst stay in a hotel I've ever experienced. I booked a single room under the impression that the hotel bathrooms are renovated (as shown on pictures throughout different booking sites and the hotels website). That is not the case! My room was dirty and run down in all aspects! The bathroom hasn't been renovated and definitely not been cleaned properly for a long time! (You can see it on my attached pictures). The paint in the room was crumbling down from the windows and the door. The state of the room was absolutely terrible. Therefore I went to speak to the management in order to get some improvement of the situation. This made the experience even worse! After I had to ask for management twice the general manager of the hotel showed up. I am not going to record the whole conversation here, but the quintessence of it was that I did not get a different room and the even worse statement was that the management is aware of the disastrous state of the single rooms and the astronomical price they are asking for it and they don't do anything about it, because people still book the room as there is not much alternative in Dover the nights before cruises leave Dover Harbour. I would never recommend this hotel to anyone, not even the regular double rooms, because the attitude of the management is not acceptable at all!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ann, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina and taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"A very enjoyable experience "

5
markbJ6721BY, Spiddal, Ireland 22/11/2019

I would like to say that my wife and I really enjoyed our stay in this hotel on Sunday 17th November. My thanks go to all the bar and restaurant staff on duty that day and you are a great credit to the hotel as nothing was too much trouble to do ,not only that the staff were the most friendly and helpful and especially Megan on the front desk would definitely recommend this hotel to anyone. Once again thank you to all the staff on that day and evening and the meal we had in the restaurant was lovely. Mark Brown

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Birthday Lunch"

5
SLADES2000, DOVER, KENT 22/11/2019

Myself and 2 friends visited the hotel yesterday for lunch in the chophouse. It was a birthday meal and certainly didn't disappoint. The table had been decorated and we were given a lovely seafront view. Carla and Emily were so attentive and nothing was too much trouble, including bringing out a cake with candles and singing to the birthday lady! Food was delicious too, we had a lovely time and would highly recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your visit to Mr White's English Chophouse and it's food and service. Thank you very much for your kind words on Carla & Emily. I will ensure he is suitably recognized and rewarded for his efforts. We look forward to welcoming you back to Mr. White's Chophouse soon. Best Regards, Suresh Abbas General Manager

"Good overnight stay."

4
MASH000001, Orpington, United Kingdom 18/11/2019

We had a good overnight stay here, room was comfortable but a little chilly, the staff were very friendly and helpful and are a credit to the hotel. Little disappointed in the spa, my wife and I both had the same treatment but she had soemthing different to me which was a bit odd.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Freezing Cold"

2
Karina23hunt, Cambridge, United Kingdom 17/11/2019

Stayed one night at the Best Western and very disappointed. Arrived early evening quick check in to room. 218 a lovely big family room but unfortunately freezing cold. At 6pm this was reported to reception who said they would send someone up to look at it. Gave up waiting so went for an evening meal, but told reception we were going out and ok for someone to go in and look. Our arrival back to our room at 10.30pm still freezing and no one had been. After a couple more calls, it took going to the reception desk again to get sorted. At 11pm someone arrived to establish the heating system wasn't working. May I add nor were the radiators. With such an old building and blowing a Gale outside evening the curtains were blowing about. At last a small portable heater was bought to our room at about 11.30pm. It took till about 4am before the room was warm. There was no extra duvet nor blankets. So as you can guess a horrendous nights sleep. I'm sure this hotel is lovely in summer. For such a known company this is unacceptable that they allow rooms to be allocated without knowing they have heating in winter. Perfect location for the port. Would I use again, NOT in the winter no.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Chilly visit"

3
saracollings, Cambridge, United Kingdom 17/11/2019

We stayed at this hotel as part of a large wedding party. The hotel is big but the staff are friendly, helpful and welcoming. We stayed on a B & B basis and the breakfast was fabulous. Good quality and well cooked. My only complaint was it was so cold in the rooms. We complained on the first night and it took over an hour for us to get a heater. Several people came and checked the heating but it seems that there had been recent work on the AirCon/heating and the pipe had not been connected to the vent. The windows being single glazed were also on the draughty side. We had a special deal offered as part of the wedding package and I feel that we had an inferior room, small and a bit dated but at least it was clean and had a nice view of the bins.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Lovely wedding"

5
User 14/11/2019

We couldn't fault the staff involved with the running of my daughter's wedding reception. They did everything quickly, efficiently, discretely and with a smile. Nothing was too much trouble. Special thanks to Luke, Clemence and the reception team that weekend. The dining room was beautifully laid out for us, and the sound system, the food and the excellent service during the meals ensured a really top quality experience. Luke checked in with me several times during the event to ensure all was well. All I could say was, " Perfect!"

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing by all means - Special thanks to Lucy"

5
417mahdia, Sohar, Oman 13/11/2019

Dover Marina Hotel; I have stayed in for a short time but it was such an unforgettable experience. The staff; mainly the receptionist Lucy who checked me in and checked me out as well with a very unique smile and welcoming voice. So special really. Everybody in here is friendly and offering help by all means. It is a time that; must be repeated one day for sure but for holiday and not for business!! Thank you best western hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Brief stay"

4
jolabouchardiere2018, Chippenham, United Kingdom 11/11/2019

Lovely old hotel, tastefully decorated and really nice helpful staff. Only downsides were that, as we were the last people needing a family room to check in that day, we had the least space for the most children ( confirmed by the staff) and there were concerns the extra bed could not fit! We had booked this room in plenty of time and the booking notes of 2 adults, three children were read back out to us when we checked in! One of the pull out beds had safety caps missing on one side, two of our family ended up with badly bruised legs from not being able to get round it easily in the limited space. We had also had to pay a surcharge for this room. Room was lovely with fab views, just not big enough and clearly a booking oversight. Also concerned that the smoke alarm had been covered over ( by a previous guest??) Staff did their best though and were very helpful and the hotel is lovely and in a great position.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Wedding reception entertainment"

5
User 10/11/2019

Craigs karaoke and disco were booked to provide the sound system for the very talented Ben Milberry soul singer at this venue for a recent wedding. From arrival to departure the staff were attentive and helpful. They went out of their way to ensure that we had everything we needed to make the evening a success. We also had the pleasure of chatting to the general manager after the event, he was keen to find out how we felt the evening had gone and to ensure that the staff had provided the high level of service he expected. We were extremely impressed and wouldn't hesitate to work there again. Well done to all involved!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Craigs, Thanks for taking the time to share your review with us. It was our pleasure to have you performed at our hotel and we sincerely look forward to working with you again in the future. With best regards, Suresh Abbas General Manager

"Beautifully appointed hotel situated on the seafront with lots of amenities on offer!"

5
User 07/11/2019

From the warm ‘Welcome' at reception all the way through to the helpful Bar and Restaurant Staff, the service I received was exceptional and some of that credit certainly goes to Suresh the General Manager! The sea views from my room were stunning and the Hotel has Benefited from recent investment which has been tastefully done and very much in keeping with its Victorian character. There are two Marco Pierre White franchises on offer, I opted for the restaurant which had an excellent choice and the benefit of having fresh produce sourced daily was evident in my fish main! Overall exceptional and I would just come hear to eat were this more local to me. Highly enjoyable stay which I would be happy to recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Russe, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good location but brief stay"

3
trevorw535, maidenhead, United Kingdom 06/11/2019

Arriving at 2.30 a.m, we were unable to test any of the amenities. We had to arouse the hight porter to gain admission. Leaving at 6.00a.m., it was vital that we got an early morning call. This did not arrive. Woken by mobile phone we left on time. The night portter said he would investigate. I still await an explanation..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Wonderful stay"

5
Milarod455, Birmingham, United Kingdom 06/11/2019

Visited this place with my wife for a two nights stay a few months back all the way from Birmingham. Honestly, both of us loved it. The rooms were of great standards and exceeded our expectations. Meanwhile, the food served at the chophouse which is the main restaurant is of brilliant taste and variety. Also,the bar and lounge area was very tidy and it is a superb place for relaxing along with their delightful range of cocktails.Specially Cha and the team was really supportive as they assisted us and recommended the best picks. Super friendly and customer focused staff. Overall, loved every bit of the stay as they made us feel at home within these two night stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great Bayside accommodation & service"

5
Jowen62, Sydney 04/11/2019

Great location on the waterfront at Dover and close to Dover Castle & White Cliffs, both must see sights. The hotel room was clean and nicely set up with ample space. The restaurant provided perfect meals, and on this trip it was hard to beat the cheerful and friendly service provided by Carla & Belinda in the evenings. Well done!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great one night stay"

4
User 03/11/2019

I was pleasantly surprised by the high quality and great location of this hotel. It was a pleasure to have a comfortable room with a sea view and balcony overlooking the beautifully regenerated seafront. Jessica L was a particularly friendly and efficient staff member. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"The best weekend getaway y the sea"

5
Sheilastravel, Cancun, Mexico 30/10/2019

Love this place, always a great weekend getaway to the coast. Good service from the team at the Best Western. Great restaurant with lovely breakfast buffet and dinner! Always left happy from the destination and hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great staff "

5
User 30/10/2019

Fantastic two weeks spent on business in this seafront location, made all the better due to the great reception team especially Lucy above and beyond always helpful fantastic food would recommend the restaurant

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"+ why?"

3
Tufty59, Wiltshire 29/10/2019

Spent 2 nights here recently while visiting relatives in River, and what a disappointment. The room was clean and well equipped with TV, kettle etc but so dowdy. I know Dover is not the best of places but to be honest why this place earns a PLUS I do not know. Previously used the Premier Inn and think I will in future. The location is great overlooking the sea ( if you are lucky enough to have paid for the privilege) and if staying there before joining a cruise it is ideal, but to be honest why stay there for any other reason? Maybe the name attached to the restaurants sells it to some but not to me. Invest more money, pull it down and start again if you can. As I say the location is perfect.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Very pleased!!"

5
User 29/10/2019

Never write review but I just had to! Me and my girlfriend have left this hotel feeling amazing! Spent 3 nights at the hotel with a magnificent view I must say but that wasn't the best part! Staff were soooo amazing and attentive! Bar and restaurant, a young girl named Emily served us every morning, with a happy warming smile, she held conversation with not only us but every table, such a unique personality that warmed to everyone it seemed, also Cloie who served us at the bar also very polite and positive even if the weather wasn't! Clean, fresh and modern hotel rooms were 10/10 and always came back to fresh sheets after breakfast, highly recommend!!!!x

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Brilliant reception"

5
User 28/10/2019

What a lovely front of house team. Nothing was too much trouble. Jessica L was so friendly and helpful. We are going to enjoy our anniversary. The room was clean and had a great sea view. Bed was comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Clubs Annual Dinner"

5
littlegordon49, Dover, United Kingdom 25/10/2019

The Chatsworth Room of this hotel is where we have our clubs annual dinner This year there were 38 of us As usual the staff were very good and the food was cooked to perfection as it usually is .As Chairperson I have to do all the organizing and I got a lot of comments on what a nice venue it is Next year will be the same I expect

"Superb for visiting brilliant local castles"

5
tony b, Surrey, United Kingdom 25/10/2019

Excellent in every way. Super 2nd floor room overlooking harbour, great for watching the sun rise. Food in restaurant excellent and good value - couldn't understand why so quiet. Had a table in conservatory overlooking harbour - quite magical atmosphere. Jessica on reception really helpful and welcoming. Belinda in restaurant also brilliant. Best Western hotels are always great, this is no exception.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tony, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing vacation spot"

4
User 24/10/2019

I have been here twice with my family and with my recent experience at this hotel, I am happy to say that this place has improved a lot since my last visit which was about one & half years ago. Talking about the facilities, the rooms were of real good level. They maintained a very calming atmosphere and was the most comfortable. My two personal favorites at this place were their food and the bar & lounge. The food here is absolutely delicious and has a wide range.Meanwhile, the bar and lounge is perfect too. It was such a chilled out experience to sit back and sip on those exquisite cocktails. Simply the experience at the bar & lounge was really relaxing and the bar in charge, Cha was very accommodating and made sure to make our stay an amazing one. Not to forget, the receptionist Meghan was very supportive as well and always greeted us with a pleasant vibe. Overall, the service here was excellent and the staff was super friendly adding to the high standards at the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Nice little getaway"

4
amyadams1212, Dartford, United Kingdom 18/10/2019

Food lovely , bar service lovely , room was nice just the bed was slightly off and you felt like your head was down a hill. We also had a bit off an issue with the room we thought we had not a major problem. Overall nice stay and the spa facilities are nice. We had a really good hot stone massage !

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your stay with us, especially the food, the bar service and the Spa treatments. As a a listed building that is over 180 years old, few of our room floors have a slight slant. I am sorry this inconvenienced you during your stay. If you had contacted us during your stay we would have tried our best to move you to another room. We look forward to welcoming you back to the hotel in the near future. Best Regards, Suresh Abbas General Manager

"Outstanding Location. Fantastic Staff."

4
aander927, Central Florida, Florida 17/10/2019

Waterfront location is excellent. Great views and easy taxi or car ride to local sites. Would have rated the hotel Excellent (5) but the room size I was given was too small. However, there are big U.S.-style and size rooms and Floor #1. Be sure to request these when booking. The front desk staff is excellent, especially Megan, who will go to great lengths to accomodate your requests. The hotel Maintenance/Electrician (Tom) was also fantastic, assisting with electric converters. All the food in this hotel, including the buffet breakfast, was really delicious and worht it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Aander, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great Hotel"

4
DerekG326, Spalding, United Kingdom 16/10/2019

Was staying at this hotel for one night only. Had booked a twin room through Booking.com however on arrival we were given a double Jessica on reception was a star trying to reconfigure other bookings to help us out.in the end stayed where we were Room was large airy and with an expected balcony. Sadly, due to driving rain we could not enjoy it The room was immaculately cleaned called down for extra coffee and sugar delivered to the room within 5 minutes Stayed here a number of years ago still the old girl is tired in places but comfortable and warm Notice the addition of MPW Restaurant, unable to take advantage as we had already made prior arrangements for dinner that night. If you are looking for a great hotel that is affordable, clean and comfortable? Book here. I will be back

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Derek, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Disappointing - over priced"

2
User 16/10/2019

I have been using Best Western Hotels for 35 years. I return to them expecting a certain standard which sadly this visit did not satisfy. I would describe it as ‘tired' it needs refurbishment. My room was ok except that the bathroom was not up to standard having a window that was cracked, sealed up with silicone which was gathering the dirt. The saving grace was that the staff were excellent, Mr White's Chop House situated in the hotel gave excellent service (see my review) Overall I felt this was over priced for what it offers.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Mr. Rayan carlo"

5
User 15/10/2019

It was a very nice stay i would say, wonderful hospitality in a such a small city. Bar and loung was excellent and very helpful. Bar supervisor or the bar manager called Cha, was a really nice lad had the best cocktail i had so far. And he was managing the lounge and the bar in a very professional manner with a nice smile on his face all the time. Plus khloe also very bubbly and very engaged with the customers. I would say Dover marina is a nice place for a good gateway for anyone! Good luck

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ryan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Beware!"

4
morphit, Fleet, United Kingdom 11/10/2019

We just checked in. Nice hotel, have stayed here before. However, first drink in bar (2 X 175ml wine) is £23.98. I can drink in the West end of London cheaper. So although convenient here, we'll fine and drink elsewhere.

"A fantastic introduction to our our first stay in the UK"

5
User 10/10/2019

My wife and I stayed here recently in preparation to our Disney British Isles cruise (09/08/19). We had decided to come down a few days early not only to adjust to the time change but also take in the sights of Dover. Because of a few negative reviews I was a bit apprehensive when I reserved our room but from the time Connor checked us in and secured our bags so we could knock about town while our room was getting ready, we had a very agreeable experience. If you don't suffer from mobility issues, the hotel is within walking distance of the P&O Ferry port (about a 30 min walk) as well as walking to Dover Castle (be advised, it's a 13% grade and was about a 40 minute walk). One of the things that I have learned over my years traveling, is if you don't talk with the locals, to include staff, you are missing half of the experience. In talking with 2 of the other desk clerks (Lorraine and Jessica) we learned how to avoid the pitfalls of some of the complaints that have been posted here (ie; if you're there for a cruise, checking out around 10'ish is the idea time as many folks wait till 11-12 to check out and then the crush begins) they even went as far as to schedule a taxi for us for the day of check out (a cab company that they exclusively use so there were no worries of cleanliness or being 'taken for a ride' and having the meter run up.....BTW, transportation to the port from the hotel is about 7 pounds and as others have said, don't even think of trying to walk to the port dragging your luggage). Upon first checking in, we hit our only 'snag' with our stay there. We had been out walking and were a bit warm and upon getting to our room, discovered that while the newly installed A/C unit wasn't working, the fan motor was obviously not blowing. Within 5 minutes of notifying the front desk, Tom the maintenance guy appeared at our door (I'll also add he was the cleanest maintenance person I've ever ween, pressed pants and clean polo). Tom confirmed that the fan motor was shot (bear in mind,this would be a job for a HVAC person and at this point it was after hours) and unfortunately, when he checked, there were no other rooms available to move us to.....he apologized profusely, offered to bring us a stand fan (which he did), and complementary drinks as well making arrangements to have our luggage moved to a new room opening up the following day while we were in Calais. Even though it was early September, it was cool enough with the fan (and the windows closed) that we were not in any discomfort and slept well. In fact we left word at the front desk the following morning, not to worry about the A/C and that we were fine, but when we returned that after the A/C had been repaired. Breakfast was normal fare, but it was warm, tasted good and I felt justified in the added expense of the add on. I'd also like to add, that if you're on a budget like we were and didn't want to pay a fortune at the 'tourist restaurants', there is a Mark and Spencers less than a 10 minute walk away where you can pick up fresh sandwiches and other muchies to eat back in the room or, if you're not the adventurous type, a Burger King right past M&S. One thing to bear in mind, is that yes, the rooms are bit small (but are you really going to stay in your room when on holiday with so much to see and do) and the lift is small as well (but they do have stairs so, unless there's mobility issues, problem solved!) but one needs to bear in mind that the building is 189 years old but, even for a old building, aside from the occasional creak as one walked across the floor, the rooms were quite with no distracting noise being heard from the other rooms or from the street (we were second floor facing the beach). My wife and I have already decided to return to Dover within the next couple of years and plan to make this hotel or 'base camp' as we travel through the area. The rooms were clean, all of the staff we interacted with were helpful and friendly and we thoroughly enjoyed our stay there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,.Thank you very much for your kind words on Connor, Lorraine, Jessica and Tom. I will ensure they are suitably recognized and rewarded for their efforts. I am extremely pleased to note that you wish to return back to stay with us again.When you are ready to make a reservation, please feel free to contact me directly and I will be happy to assist with the booking personally. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a superior experience to all our guest. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Liars and Cheats"

3
shadowryter, Rutland, Massachusetts 06/10/2019

We chose to stay at this particular Best Western because of its proximity to the cruise port for our embarkation on the Disney Magic the following day. Our check in was easy and we were delighted that our room was ready at an early hour. The room was lovely and though showing its age, I was still taken by the high ceilings and pulls for the bathroom light. The balcony doors lead to a intimate area with table and chairs and a view of the beach across the way. I believed this to be perfect for our one-night stay. However, this is where it all fell apart. Previously to our arrival I contacted the hotel to ask if it would be okay to have a package sent via Amazon Prime UK. I was sent a reply that in was indeed alright and if I would notify them on the arrival date. The package contained two bottles of Bailey's Chocolate Luxe, which we can not get in the United States but once enjoyed while in Barcelona. I made the order and notified the hotel that it would arrive between the 11th and 12th of September. I went down to the front desk to inquire about my delivery and no one seemed to have a clue. For at least twenty minutes I waited as hotel staff ran around looking. They told me to call later and they would see what happened which I did and still no results. In the mean time I contacted the vendor who sent the delivery and was told that it was definitely delivered and signed by a member of hotel staff. The next morning of check out my package was still missing. I showed them the email and they verified that this person did indeed work here but she wasn't there today. I was out 50 pounds and as you can imagine quite upset as the staff once again started searching. The desk took my info and told me she would be in touch of which she never did and as I boarded my cruise, I received another email from the vendor who informed me that the hotels story was quite different than my own. It would seem that the package was received to which they placed in their bar and sold to paying customers. Can you imagine how much profit they made selling my bottles of Baileys and the worst part is that they knew about it and lied to my face. I for one will never return to this hotel and if you want a package delivered think twice. They seem to have sticky fingers and are not to be trusted.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Perfect"

5
JV353608, Dover, United Kingdom 04/10/2019

Really good! Stephen behind the front desk, NeeNee at coffee and Klohie at the bar were all fantastic! Cant wait to go again. Rooms are clean and bathrooms really are nice. Etc, etc, etc why so many characters?

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Room and communications are poor"

2
User 02/10/2019

Firstly. Our booking had been 'lost/cancelled' by whom we no not and this took a couple of hours to sort, at the end of a long day this proved to be very stressful and the receptionist although looking helpful was in fact unhelpful, it eventually took a 30 minute phone call with the booking agent in Turkey (call centre) to sort this out. We find it hard to fathom why the receptionist could not do this as they had the full trail of emails to follow. A stressful time and costly phone call. Secondly. The room allocated was terrible, top floor, sloping walls, uneven floors small & a water pump for the water pressure. The water pump was extremely loud and very constantly loud. Unbelievably loud. When I complained about the room the answer back was 'well the building is 178 years old'. A worse response I have not heard. Thirdly. Our evening meal was excellent but breakfast was of poor quality, hard as nail dried bacon and dried out eggs are the highlights. Amazed Marco Pierre White has his name attached to a poor quality breakfast. Overall not a good experience with the exception of the evening meal. This is the second time we have stayed at this hotel but it will definitely be the last.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nigel, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Friendly, Value and Location"

4
ADcrew, New York City, New York 30/09/2019

I stayed here with a family of 5 (With 2 young kids) right before a Disney cruise. It is absolutely in the best location, super easy access to the port, rock beach in front that the kids adored, and close to a full day of sight seeing that the wonderfully kept Dover castle. The rooms are small but clean and fully functional. Staff is very friendly. And the location is also convenient to get into town. Recommend pizza at Il Rustico right through the pedestrian tunnel. The only thing that I would complain about is that there was a wedding reception one night and the music was very loud until about 11:30p.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Spa day"

5
twirlydoughnut, Kent, United Kingdom 28/09/2019

Came to visit with my friend for the day, I had booked the spa and afternoon tea experience. The whole day was perfect. All the staff were helpful and friendly. The facilities were lovely. The massage was bliss. We had a lovely time catching up whilst pampering ourselves and relaxing. The afternoon tea was perfect, having food intolerances means eating out can be anxiety inducing, but the staff were lovely and offered a two course lunch in place of the afternoon tea so that I had more choice, I felt very looked after. We have decided to make it an annual treat but next year will be staying the night!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your spa & afternoon tea nd delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afterward tea"

4
User 25/09/2019

We were seated quickly by the window lovely view of the sea. Shame the weather was not great. Coffee was good and plenty of it. Sandwiches were freshly prepared and great choice bread was lovely and soft. The smoked salmon was excellent as were the chicken and mayo. The ham and mustard in my opinion there was not enough mustard I couldn't taste it at all and the ham for me was not great quality. The beef and horseradish again only my opinion but I couldn't taste the horseradish. The beef was lovely and sliced from a joint not the wafer thin you can buy in supermarkets. Cakes were delicious as were the scones. I prefer more comfy seating like they have in the restaurant rather than wooden chairs. Parking was included in price so that's great. overall I would return and recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing!!"

5
User 23/09/2019

We booked the Dover Marina for our wedding and it was incredible. The staff couldn't do more! A special mention goes to Sian, Clemence and Luke, who looked after us so well. The room was stunning, we had everything we needed and more. Well done everyone. Massively recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"DISAPPOINTING111"

2
Louise T, Burnaby, Canada 20/09/2019

· Excellent beachfront location. The beds were comfortable and the linens clean. The hotel room provided all the basic needs. · This was a 1 night stay before leaving on a cruise from the Dover harbour. We have stayed in many Best Western Plus hotels and this was definitely not a "Plus" category. The hotel is very tired -chipped paint, carpets tattered and soiled in places. Our bathroom door jammed constantly, furniture chipped and tired. When we book a Best Western "Plus" hotel we are expecting a certain consistency in our facility choice. This did not meet that standard. We recognize we booked during top tourist season but we felt this hotel did not provide value for money in any way.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Louise, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Frequently stay here for work. Friendly staff make the stay here for work a pleasant experience "

4
the_wizard83, Exeter, United Kingdom 17/09/2019

The things I really like about the hotel are the staff, they make living away from home for work a much more pleasant experience. However, there are certain individuals who definitely make the stay a pleasant experience just with their cheerful nature and pleasant demeanour. Whilst staying here over my birthday they even sang me happy birthday when they brought out my breakfast - admittedly one of my team did tip them off. But the small gestures like that go a long way. The rooms have recently undergone a upgrade, some of the baths have been replaced with a walk in rain fall shower. Now much larger TVs with catchup functionality makes life more pleasant. As with anywhere, there will always be things that you dislike. But in this case, they are in the definite minority here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"over rated"

2
Barbara W, Richmond, Canada 14/09/2019

should NOT be classed as BW "PLUS" Hotel ......... needs painting and updating to get the BW PLUS rating! very tired. Would not qualify for this rating in North American standards. Close to amenities but over rated. Front desk seemed to have "trainees" on when we arrived.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Barbara, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Misleading and uneven room types and quality"

2
frequenteater, Naples, FL 13/09/2019

Disappointing stay. Booked specific (hotel staff said highest at booking) type available room nearly one year ago and prepaid. Quality and room type was not honored and room in poor condition with stains walls, carpets, and no climate control although ac is advertised. Building appears to have no ac. There are really 2 hotels, one side renovated recently, other side with carpets and wall stains from 1970s. It appears management also uses upgradegurus.com or similar a few days before stay to harvest bids to upgrade and then reallocates room types and moves lowest rates/non bidders to poorest rooms after bookings are maximized despite room type booked. Thus booking in advance here is of no help if you are particular about room type and quality. We did not place bid and were downgraded. Location is great near town and across from beach. Staff friendly but powerless, unable to fix. If location is important but honoring room quality and type not, then this may be for you. But be prepared to accept sub standard accommodations so management can optimize revenue if higher bidder comes along. Dover is a precious gem of a city with charm tremendous history that has impacted the entire world.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Good but not great"

4
User 11/09/2019

A very good hotel. Comfortable rooms with a wonderful seafront outlook. Good 24 hour access gym and spa facilities. Breakfast good choice and quality but you have to pay extra for a cappuccino, which seems a bit weird to be honest.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rod, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing staff Lorraine and Connor"

5
User 08/09/2019

It's my second time staying at this hotel. Rooms are all right, room 205 is too close to the elevator to it is a little noisy, but I will still give it a 5 star rating because of the staff Lorraine and Connor who were incredible. They went above and beyond to help me. Lorraine was like a super mom, she worried about my friend that had to be in a cab to board a cruise ship, and called 3 different taxi companies to make sure she would be on time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Another pleasure to stay her"

4
User 07/09/2019

Once again our stay here was excellent. We are treated very well and the staff try their hardest to accommodate us in the best rooms they can. Friendly attentive staff in the restaurant room at breakfast and food always really nice

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Rooms fantastic"

5
JerseyGirl555, Colts Neck, New Jersey 07/09/2019

We had two sea view balcony rooms. They were amazing and worth the bit extra. The dinner was very good and the breakfast was also very good. They have a parking lot behind the hotel, so parking was not an issue. We had lots of questions for the man at reception, but he was patient with us and helped us a great deal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Convenient, but $$$"

3
David R, Sylvan Lake, Canada 04/09/2019

A perfectly placed hotel for the Dover waterfront and just a few minutes walk to downtown. However, for the money they charge, it is really not very cost effective. An expensive stay in a very old hotel. As well, aside from one young man who helped us with a ticketing situation, the customer service was lacking. We came and went many times, and not a word from anyone.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you very much for taking the time to share your review with us. I am sorry l didn't get the opportunity to speak with you. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Great Restaurant at the Best Western"

5
User 04/09/2019

I had a very delicious dinner at the restaurant. It was expensive but posh so it was worth it. The lamb shank was fabulous and cooked to perfection with the meat falling off the bone. The bread offered to us before the meal was warm and really delicious, too. The dining hall had a romantic ambience. I would return again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Nice"

4
User 01/09/2019

Very kind and helpfull staff and the basic things you need. The gym is cool too. The rooms are clean and do have functional furnitue inside. The wifi is good too. The view to the waterfront is good. In the aisle the floor is laid out with a elderly rug.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Wedding "

5
9ben91, Ashford, United Kingdom 30/08/2019

Would like to start by saying that the staff that really stood out were Johnny,Samir & Luke. Not putting down the rest of the staff, as all that dealt with us done an amazing job. They all couldn't do enough for you. Food was up to standard and couldn't fault it. Moving on to the rooms, the only fault would be that they could do with being updated, maybe even just a lick of paint would do. But all in all can't fault it, would definitely recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Not worth the money"

2
mrssilk1613, Winnipeg, Canada 29/08/2019

Sadly this hotel is soooo overpriced due to it being a cruise port. Location is all it has going for it. Expect to sleep in a room the size of your closet. Air conditioning didn't work. Bathroom and shower too small to even turn around. Not to mention only 1 very slow and very small elevator to service the entire hotel. Really inconvenient the morning of a cruise leaving... would not stay here again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"A mixed stay"

3
Andrew S, Letchworth, United Kingdom 29/08/2019

We booked a pre-cruise package through Holiday Extras. On confirming with reception the night before we drove down, we were advised that such a package did not exist. This threw us into a little panic but it was soon resolved by HE. The hotel is fine and nicely positioned off the main drag. However the one lift is tiny and very, very slow and parking for the period of the cruise is in a nearby public car park serving the De Bradelei shopping complex which is not ideal. But for these I would have given a 4 star rating. Allow £10 each way for a taxi to and from the cruise terminals.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Not good value for money"

3
melissanunessalvador, Maidstone, United Kingdom 27/08/2019

The room was really small but it's an old building and so close to the ocean that it's understandable and I wouldn't mind if the lift was working and we would have to walk up to the 4th floor all the time. If they would answer the phone when we keep calling room service, if the TV had any channels available and a few more bits that are due to the lack of good management. The location is great and the restaurant and spa staff were very friendly and did all their best to accommodate us.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Melissa, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Nice but disappointing"

3
Cheryl0969, London, United Kingdom 25/08/2019

Stayed here only kne night for work. The receptionist unfortunately did it speak English very clearly understanding her was a bit difficult. The bote, itself is beautiful, however given the size only having one lift isnt good unless you want to use the service elevator. The room wasn't the biggest but a lovely big bathroom and the shower was amazing that's were it ends, the tv on a angle and small and the quality was terrible unless you ,one watching tv with constant distortion. Then came the noise, obviously the hotel cannot control nosiey guest and I know the bar has to empty the glass bottles but at eleven o'clock at night really! In addition you could hear when sk e one flushed the to,either I was on the 3rd floor. It is one of the noisiest hotels I've had stayed in for a while and to be honest I probably wouldnt stay here again and I wouldnt recommend it to others not if you want a quiet night sleep.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cheryl, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Few annoyances but room was great. "

3
415GerardC, Hervey Bay, Australia 25/08/2019

We stayed here for one night before a cruise out of Dover Port. The room was really good, large and nicely appointed. We had room service for dinner and it was nice and reasonably priced. The negatives and reason why I've only given it 3 stars, which I think is my lowest ever review as I'm a soft marker are as follows. The lift was out of order and had to take our luggage, we had lots down the back to the service elevator. The entrance was also annoying as we arrived at about 7pm and they had a wedding or some function in the reception room and there were drunks out of the street we had to work our way through which wasn't enjoyable for me let alone my 9 year old daughter. When I says drunks I mean shorts out, yahooing and yelling at people, wine spilled all over shirts kind of blind drunks. The signage for the hotel is very small and the ramped entry, which we needed to use because of luggage takes you through the bar which also had people who had obviously been on the drink all day. Our room was also quite noisey. We were on level 2 but above the bar as was noisy until late. On the flip side the view of the port was great although overall I think well stay elsewhere next time in Dover.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gerard, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Totally unprofessional"

1
User 23/08/2019

Just learned that the BW canceld my booking in order to sell the room at a higher price. This is the most unprofessional business behavior I have ever seen. Don't trust booking confirmations here. If the hotel can make a few pounds more, your booking gets canned.

"Virgin voyages team! "

5
User 20/08/2019

From the moment we have checked in we have received nothing but the best service. The manager and his staff were really helpful and welcomed us with great pleasure. The Virgin was beyond happy with service keep up the good work #virginvoyages

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nicolet, Wow 5 stars! Thanks for taking the time to share your review with us. I am thrilled that your team enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Check out other places"

3
bmcfarlin, Atlanta, Georgia 18/08/2019

Overrated Arriving after an overnight flight from the USA, a two-hour limo ride we were exhausted and expected the normal hotel arrival conveniences. No such thing; no bellhop for luggage, therefore, we shlepped our baggage up the front steps, across the lobby and finally greeted at the busy front desk. We knew the rooms wouldn't be ready so we accepted that and left our bags behind the front desk along with a few other families belongings in open space. Once we were able to check in, again no bellhop, we loaded our luggage into the very small elevator (est., 3' x 2') and up to our room. The room reminded us of a “tiny house” as seen in commercials on US TV. (In looking back now that we've arrived on our cruise ship – our hotel room was smaller than our cruise cabin). Back to our hotel room; the bed (small) and portable closet took up most of the air space. The bathroom also very small with the vanity over the toilet not over the sink. The sink and faucets were something out of the 40's, a hot faucet on one side of the sink and a cold faucet on the other side. So it was a little challenging while washing ones face. While it appears they are working on upgrading a part of the hotel we obviously had a room in the older section. A couple of positive notes however; free wifi, strong reception and the other was the breakfast buffet with a choice of traditional western or continental European and good table service. Overall I would recommend looking elsewhere such as a local B & B.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. We were naturally disappointed to read your comments regarding your visit. It is a pleasure to announce that we do intend to upgrading our bedrooms within the next couple of months. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Amazing "

5
wayne2a, Dover, United Kingdom 16/08/2019

Took my partner for a meal first time in there for nearly 20 years and wow beautiful so much better the staff where excellent the food was amazing feels like home the layout is excellent for disabled people

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Wayne, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Pleasant Pre-Sailing Overnight "

4
919neilr, Cambridge, United Kingdom 16/08/2019

Definitely choose this hotel over a chain box for a pre-channel crossing overnight for a similar cost. Great location, nice rooms, use of spa, free parking, very friendly staff (cleaners, restaurant staff), good restaurant open late with vegan menu, filling breakfast. Yes it's a little bit tatty, but that doesn't detract from the overnight stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good place, strange hotel"

2
User 15/08/2019

Bar advertises as 24/7 but there is noone there at times and you have to ask the staff who seem to be used as jacks of all trades. They claimed to be out of lemon and lime 2 nights in a row when gin and tonic was ordered which is indicative of lazinness as they seemed to not want to cut up more fruit. Also on the first night the waiter also looked at his watch and reluctantly said yes to the order as he seemed to consider it too late to serve cocktails at 10:45. My girlfriend also requested malt vinegar with one of her meals and she was given a dirty look. When initially ordering a drink after 11pm, i was asked are you staying with us? (again indicative of staff lazinness). They didn't seem happy to serve us, almost giving off a why are you making me do my job vibe. Generally the staff seem very unwelcoming as well as inquisitive bar a few individuals. Finally, Marco pierres chop house is an utter fraud, was given a sirloin on the bone which was bland and about a fifth of an inch thick, they also had no peppercorn sauce which is strange if you're serving steak. The spa area is excellent and a few individuals in the main hotel are very nice hence the two stars

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kieron, Thank you very much for taking the time to share your detail review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. With best regards, Suresh Abbas General Manager

"Enjoyable afternoon tea for four."

4
sparkyKent, kent 14/08/2019

Spent a lovely, relaxing hour and 15 minutes with my family having afternoon tea in a pretty restaurant. We were welcomed by Loren who sat us by the window. It was pouring with rain outside but we had a wonderful view of the sea, boats and port. We told Loren we had vegetarians in the group and there was no problem with accommodating our needs and she offered several alternatives. We were offered a complimentary Prosecco too as it's national afternoon tea week at the hotel! A welcomed gesture! The food came beautifully presented finger sandwiches and a selection of mini dessert cakes and scone. Enjoyed the scone and jam, but none of the group enjoyed the cheesecake, also the buttercream on the carrot cake was extremely sweet. Sandwiches were lovely and enjoyed the different fillings available. There's also tea and coffee which they refill on request. The service is polite and friendly and Loren and Paolo made sure that we as well everyone who was eating in the restaurant were looked after, thank you it was great. Will return again as it was relaxing, no stress. There was a table nearby eating lunch and it looked and smelled delicious so next time we will come for lunch and hope for another good experience again. Service was 5/5, food 4/5. The only little problem we had was ringing the reception the day before to check for parking. A girl with French accent answered the phone by just saying “yeah”. I guess I'm old fashioned and would expect a 4 star hotel to reply with “good morning Dover Marina” or something like that, but when I replied pardon she said “yeah” again and this continued. We were left wondering what today would be like but despite this little niggle everything was good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our Loren looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Delightful Afternoon treats and scenic location"

5
Mvchallenger, Ramsgate, United Kingdom 14/08/2019

Given vouchers at Christmas for afternoon tea and saved until we were altogether to enjoy. We had a table for 4, in Marco Pierre White “Mr Chops”. The staff were welcoming. Service 5/5 Friendly staff Food: 4/5 sandwiches good choice. Cakes: scone, sachertorte, cheesecake and macaroons. Small treats but enough with sandwiches to fill you up. Pleasant, bright room with nice lighting and large windows overlooking the marina and ferry port. Afternoon tea with family a nice treat

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent location,"

5
User 09/08/2019

Excellent location, sensible prices, my room was very clean and comfortable with nice views, highly recommended for a weekend break with spa included. There is Marco's White restaurant in house. No problems with car park as the hotel provide free car park, this is very useful on busy summer days.

"A night to remember"

5
User 07/08/2019

For our anniversary we booked a top suite and weren't disappointed. Luxury beyond expectations. The restaurant food was super and the staff attentive. We couldn't have had better. The big thing here is the superb views of the harbour and Dover Castle.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Ducati Dave"

4
User 07/08/2019

Great service from booking in with the super efficient and friendly Jessica. Brunette girl to the restaurant meal where we were serviced by the lovely Belinda. It's so nice to be treated in such a friendly manner. Food was great and the room was small but served our purpose. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ducati, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Catching the ferry! "

4
carolinea113, Stowmarket, United Kingdom 31/07/2019

Brought my partners parents for night before holiday lovely location and very friendly staff. Was great for them to be able to see the boat docked from sea view room made it more special. As with every hotel the drinks are soooo overpriced as is food would not recommend the sandwiches BLT grilled chicken for the price I could have done better at home like taken out of packet and shoved on plate so didn't have dinner opted to eat out instead. Rooms a bit tired but had everything you needed as a pit stop to the boat coming or going. Would definitely come again if catching a ferry for the night.

"A beautiful hotel getting more and more run down and uncared for."

1
anniemarr, Suffolk, United Kingdom 29/07/2019

We have stayed here many times over the years, in fact we used to come here for special meals when it was called The Churchill, and we lived nearby. It is now somewhere we could never recommend. Our room was small, to the extent of claustrophobia, old fashioned, a very wonky window (pigeons wander in and out when opened), the bathroom was dull with very loud air conditioning. We asked for a better room but we were told they had all been taken. We went into the bar to ask for crisps or nuts to have with our drinks and we were told they had run out. We could not wait to leave and will not be going back unless under new ownership.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Anniemarr, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. I am pleased to inform you that we are upgrading are bedrooms starting this autumn. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Beautiful Location"

4
Judi K, Kingston Ontario 23/07/2019

Our room was ready early, around noon... and in the summer heat.. it was air conditioned! Room was lovely and bed was comfy. Very quiet although there seemed to be parties downstairs we never heard them. Just beware of the elevator, it broke while we were there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Judi, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"A relaxing couple of days"

4
BRESAN27, Bexhill-on-Sea, United Kingdom 23/07/2019

We had a deluxe double and because of the beautiful weather were able to sit out on the balcony and enjoy the comings and goings on in the harbour. The room was well appointed and the bed was comfortable. We were welcomed at reception and all our questioned answered with a smile. Hot breakfast not as good as some I have had but adequate. The evening meal in the main restaurant was enjoyable and we were looked after by the staff. The following evening we ate in the fish cafe and we both enjoyed the meal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bresan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Birthday treat from husband"

3
User 21/07/2019

This is my second time at the spa and it's so lovely and staff so nice and friendly normally. This time I arrived at hotel 10 mins before my appointment time but had to wait at main desk for parking permit. Waited 10 minutes as staff booking in guests. Got permit took to car returned I now 15 minutes late my mum went down to spa to explain while waiting for permit. When I got to the spa I was greeted with as you late we have to cut your treatment time i explained about permit waiting time but told have other guest and need to run on time I understand. Deep down I was upset as my birthday treat from my husband and was not really my fault. So turn up good 30 mins before not 10 mins before spa appointment is my advice. Afternoon tea afterwards was so yummy and great setting on front balcony looking out to the seafront. Maybe just a off day in the spa yesterday

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Fabulous views over the Channel"

4
Brian C, London, United Kingdom 20/07/2019

Had planned to go to Paris to celebrate Le Quatorze Juillet, but had to stay in the U.K. Chose Dover to visit the Castle. Stayed Best Western and booked a Double Room with a Sea View. On this occasion the French coastline was clear. The French appear to put on a firework display in each village and town, so we had a clear view of about 10 displays, each about 20 miles away. The room was quite small but adequate, However, the shower is over the bath and there are no hand rails to assist elderly people in and out. The elevator was pathetically slow, especially as the hotel had a lot of people leaving for a cruise and thus had lots of luggage, so it could take 20 minutes to await your turn in the queue. The food holds an approval from Marco Pierre White, so we expected great things from the A La Carte menu. We were not disappointed. Breakfast was interesting. The choice of items was the usual ones expected from a Hotel such as this. However, the staff were amazingly scruffy!!! Dirty faded jeans and a scruffy tea shirt do not inspire confidence in the cleanliness of the kitchen and overweight waitresses in black mini mini skirts which leave little to the imagination is not appropriate for this class of establishment. The car parking arrangements were excellent and appeared to have unlimited parking free of charge to hotel patrons.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Brian, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. . We were naturally disappointed to read your comments regarding you which you have mentioned about our staff. Your comments regarding the uniforms we are already in discussion with our brand agency. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Bombay night very disappointed"

1
User 19/07/2019

Took a family of seven to there Bombay night very disappointed £28 per person for a average buffet with a disco tried this last year great time Indian dancers and singers Will not be going again Waste of money

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Weekend Break"

4
Andrew O, Maidstone, United Kingdom 15/07/2019

Hotel is in a great location right on the beach front in the Port of Dover. Décor in the hotel is modern and fresh. The hotel has some lovely rooms with views over looking the sea / port of Dover where you can watch the ferries come and go. This hotel lacks public space downstairs ie the lounge, reception and bar area are all one space.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent location and very reasonably priced"

5
numanoid12, Tamworth, Staffs,England 15/07/2019

This hotel is pristine clean. We were in a room with a balcony, overlooking the marina and docks. Fabulous views. The breakfast was lovely and all staff were excellent. Such good value for the location. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Food"

3
User 13/07/2019

I stayed here for 2 nights. The buffet breakfast was very disappointing, what should have been hot food was at best luke warm. If this was resolved, I world give the a 4. On a plus note, there is plenty of variety to suit everyone's taste.

"OK for a night or two."

3
Ronald E, Mawsley 12/07/2019

We paid for a room upgrade so we had a sea view and balcony. The room was ok but very small. We had some luggage and this left us very little space to move around. The lock on the balcony door was faulty and only one bolt actually worked. I thought this a security issue. I would strongly advise guests to be vigilant at reception. The young woman who checked us in had very little English. She got the room price wrong making it almost double. The office manager did sort this out, but was unsmiling and offered no apology. When checking out the bill was wrong. We had pre-paid for dinner, but were charged again. The office manager asked if we had dined on both evenings - we hadn't. She removed the meal price, but there was, again, no apology and no smile! If you have heavy luggage be aware that, as far as we could make out, there was no porterage (at least, we weren't advised of any) and there is no ramp up to the entrance. The one lift was small and, if several people were checking in, you could have a bit of a wait. For us the best feature of the hotel was the restaurant. Very good food, reasonable prices and courteous, efficient staff.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ronald, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Glorious view, not impressed by the rest."

3
Lesley H, Amsterdam, The Netherlands 11/07/2019

I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn't considered was that the bed would be on the small side too with a slight wobble that manifested every time either of us moved. Rather disconcerting. What was irritating was the lack of attention to detail. For example, the shelf below the bathroom mirror was on a tilt. It appeared to be a design fault rather than broken but meant everything put onto it slowly slid forward. Also the toilet seat would not stay up. The tea and coffee provided was meagre to say the least, only Tetley tea on offer and not enough milk or sugar. Two major complaints though, firstly the room (110) was directly above the bar and despite asking the bar staff to lessen the volume in the bar we were plagued with bass during the evening. Secondly we found one of the anti-pigeon spikes on the floor of the balcony, (see photo). This was potentially dangerous to anyone going out there in slippers or bare feet. Again, lack of attention to detail as the balcony had quite obviously not been swept and therefore the offending spike had not been noticed. We did speak to the manager about this, (rather than immediately go onto social media) who after giving us a long spiel about the problem with pigeons went on the defensive. Not really good enough. Plus points are a really good makeup mirror and of course that amazing view. Given all the above we did not breakfast at the hotel at +18GBP but next door where a full English costs about 6GBP. They serve excellent coffee too and you can sit outside.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Lesley, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and my personal follow up with the team. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Great location"

3
1952Steve311, Goolwa, Australia 08/07/2019

We booked here because of its location to the cruise terminal and the high street for it's shops, restaurants and pubs. Our room was on the small side but well appointed but the shower was ridiculously small, I don't consider myself to be a large man (180 cm & 105 kgs) but it was all I could do to get into the shower let alone have a decent scrub, bending down was impossible. We have sailed many times on 4 different cruise lines and this was by far the smallest shower we have ever had to try and use. Our advise to anybody booking here, if you are of a larger frame, is to make sure that when you book you insist on a room with a decent sized shower. Putting that one issue aside the BW is still well located and the staff, service and buffet breakfast are very good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Steve, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Mrs"

3
User 08/07/2019

Booked here for two reasons, the first being it's proximity to the cruise ship terminal. The second was the much vaunted existence of two Marco Pier White restaurants. I booked into the fish restaurant only to discover it is simply a sea side fish and chip establishment, complete Sarson's vinegar and Heinz sauce, which as can be found virtually anywhere. Chef was kind enough to leave the batter off my haddock but it still came with mushy peas and chips - no fresh vegetables. The waiting staff are lovely but if you hope for cordon bleu, go elsewhere. Being slightly arthritic,I booked a superior double room, hoping for a degree of comfort. The room is so small that it can only accommodate a standard double bed. To walk past the end of the bed I have to bend sideways to avoid walking into the wall mounted TV. If there were two people here one would have to wait a turn to get from one side of the room to the other. Lovely view from the balcony, the latter would be improved if it was swept. The lift is slow and seldom comes on first press of the call button. There is no hotel or Dover information to refer to in the room so reception staff have to be asked for a street map, spa location etc and were helpful, but it shouldn't be necessary to have to ask them. Can't comment on the bed comfort as I haven't slept in it yet. I hope it's okay as I have two nights here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to leave us this detailed review. We were naturally disappointed to read your comments regarding your visit. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Disappointed stay"

2
achiave2016, London, United Kingdom 08/07/2019

I wanted to treat myself and my fiancé to a nice getaway and we saw the hotel online, which ticked all the boxes including a nice spa and sea views. Unfortunately the experience was less than impressive. Upon arrival we had to wait about 20minutes at the reception before speaking to the hotel staff. The lady serving us hardly spoke any English and was unable to answer any of my questions without consulting the second receptionist, who was busy with another guest. The check in for a pre-paid booking took around 40mins. Once we got to the room, we noticed dirty dishes outside our room door. Inside the room looked outdated and the mini fridge had a fault sticker (from September 2018) and wasn't working. The windows were tiny and didn't open properly. The bed was incredibly small as well and all lights had been unplugged. Before heading to the spa we stopped at the reception to complain about the fridge, but the response we got was: "Why do you need a fridge? We won't be able to send anyone out to repair until tomorrow". The response was very rude and we were told if we needed to cool drinks we could just use the bar and buy drinks there. Once we got to the spa, we couldn't find anyone working there so we just wandered around. We couldn't find any towels either. Finally we found an employee and we were informed that they had run out of towels and instead we were given a small hand towel. The next morning before checking out I asked the receptionist where the best place is to go for boat tours and the response was: " I don't know, but I guess I can google that". All in all the state of the hotel could have been excused if the service would have made up for it. The booking wasn't cheap and we were really disappointed with the stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Evening drink"

2
667neilm, Dover, United Kingdom 03/07/2019

What a pity , such a lovely place to have a nice relaxing time and a lovely choice of drinks , but the service behind the bar leaves a lot to be desired , they need to sort this out or will loss a lot of customers

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Neilm, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our Food & Beverage and the team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Best Place to Stay in Dover"

5
User 01/07/2019

I love the Best Western Hotel and Spa in Dover. Great location , lovely rooms, good food and friendly staff. Right on the waterfront Great health club and spa treatments Easy to get taxis Car Parking provided

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julie, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon tea and spa"

5
User 30/06/2019

I came here with my sister in law for the spa day with afternoon tea. The afternoon tea was great, plenty to eat and it was all fresh and delicious. We were served by carla who was very smily and friendly, and she was happy to change any of the options on the menu if they weren't to our liking for example changing meat options to vegetarian for my sister in law. (I think it could be made clearer on the menu that vegetarian options are available) She couldn't have been more helpful. The woman on reception (at around 1.30) was also extremely helpful and friendly and she went down to let us into the spa as no staff on the spa front desk. We were a bit disappointed that we couldn't find any staff in the spa at all - we found the changing rooms etc but couldn't find where to get the robes etc. We eventually found two in the relaxation room so we decided to appropriate those for ourselves. Because there was no staff on reception the lady who was booked to do my treatment didn't know where I was but she eventually found me and she was very apologetic. It wasn't her fault but I think more signs with guidance on where you're supposed to go and wait if there are no staff on reception would be a good idea. I had a fantastic back ritual and my sister-in-law had a facial and then we spent time in the relaxation room and jacuzzi which was just what we needed. Private changing space in the changing rooms would have been appreciated though. We finished up with a drink at the bar where Sam was very helpful and service was quick.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Wedding"

5
User 24/06/2019

We got married on 22nd June 2019 and it was perfect the staff so helpful and friendly they couldnt do enough for us especially Sian the events manager and Suresh the general manager. I even designed my own menus and there was no issues or complaints the room was perfect and even though we didnt get to use the spa facilities it was nice for myself my mum and a family friend to have a tour of the hotel as we worked there over 20 years ago what a upgrade over the years. Everything was perfect for us and no complaints from anyone everyone enjoyed our day thankyou Suresh Sian and all the staff from the cleaners, maintenance staff, kitchen staff, restaurant staff, bar and reception staff upto the managers and owners once again thankyou so so much for making our day so special..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Conrad, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and the team looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to the team. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

"Good afternoon tea and spa"

5
User 24/06/2019

Booked a spa experience with afternoon tea and had a great day. The staff at the hotel were lovely, even though there was a wedding going on they were very attentive, especially Loran who stopped by to check on us even though she was overseeing the wedding stuff. Afternoon tea was delicious, and they catered very well to a vegetarian diet. Spa was very good, although it took a while to find any staff to ask about our treatments, but the set up was very relaxing, the treatments were lovely, and facilities were good quality.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Could be so much better"

3
PandaBear182, London, United Kingdom 24/06/2019

The floor is super squeeky and we could hear the room above is walking back and forth in the middle of the night and very early morning. The rooms look quite old with peeling paint, wallpaper and rust. The sink was leaking from the bottom. They also decided to do maintenance in the morning to the jacuzzi which was out of action for 3 hours (until about 10am) instead of just doing it during the night. And to top it all, the morning of our check out we left the room for a bit and put a "do not disturb" sign on the door. We came back in order to take our stuff and check out (within the hotel time frame) and it was obvious that someone came in the room and left a bag in the bed that says "hairdryer" on it!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Cocktails "

5
User 23/06/2019

Spent a lovely evening in the bar enjoying cocktails, serviced by two friendly bar staff. Knowledge of cocktail menu excellent and quality of drinks excellent, even provided table service with a smile.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good pit-stop"

4
Telynor, Wales 21/06/2019

Had a very good (but short) rest here on international trip.Would definitely consider staying again. Night porter most helpful on my late arrival. Good beer. Slept very well, but not long enough, due to having to catch ferry.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Poor Service "

2
User 13/06/2019

Checked into room and builders were still fixing the front door. Went to check out and receptionist refused to let me have a copy of the bill because I booked through Booking.com. They wonder why reviews are poor.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Charlie, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"my stay in dover"

5
User 11/06/2019

best western hotel is an excellent hotel very good service staff were very happy to help and could not do enough for us we enjoyed our stay the hotel is a good standard our rooms were bright and very airy

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Not as good as last time"

2
David H, Vieux-Pont-en-Auge, France 10/06/2019

Tiny pokey bedroom, far too small to have used room service, nowhere to put suitcases, no advice/instruction on how to use equipment. Lift inadequate, poor food in the restaurant, waiter smelling strongly and unpleasantly of tobacco. Excellent service from one waitress and reception girl. Far too long to check in and out.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Nice Dover Hotel"

4
jeremy_hartigan, Chester, United Kingdom 09/06/2019

The Marina hotel provided a very pleasant stay whilst in Dover on business Situated directly on the sea front this grand hotel offers some stunning views across the English Channel Very convenient for the ferry terminal the hotel boasts a Marco Pierre White bistro My third floor room was clean and comfortable The only negative is that when I arrived around 8pm the checked in took the lift The mirror on one side appeared to have the remains of someone's saliva ! When I departed at 8am the following day it hadn't been cleaned Whilst there is a hotel car park there is also plenty of on street parking available Probably one of the best hotels in Dover

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jeremy, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Spa day and afternoon tea"

5
User 09/06/2019

AMAZING! Great value, great facilities and the staff were all second to none in the spa and restaurant!!! Highly recommend and will return! Changing rooms a little tired and a lack of private changing facilities but other than that bloody fantastic!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Perfect seaside wedding venue"

5
Saylin89, Dover, United Kingdom 05/06/2019

We had our wedding ceremony and reception at the Dover Marina Hotel in May 2019. The Wedding & Events Coordinator, Sian, looked after us from the moment we met her to take a look at the venue, right up until the evening reception - even coming to find us on the dance floor to make sure we had our room key for the night! Nothing was too much trouble for Sian, she was always on hand to answer my (many!) questions and made us feel so much more at ease about the whole process. The venue had been recently refurbished, the ceremony and reception room have beautiful sea views. All staff on the day were incredibly professional and polite, particularly Luke who looked after us and our guests throughout the wedding breakfast and evening reception. It was evident the staff were highly trained service professionals and that they cared about their work. The food was incredible, we opted for afternoon tea as our wedding breakfast and my guests are still talking about "the best scotch eggs they've ever eaten"! The evening buffet was also delicious, you could really tell all food was freshly prepared by trained chefs. On the wedding night we stayed in the recently refurbished Bridal suite which was phenomenal. Great views over the sea, room was sparkling clean and the bottle of bubbly from the staff was just the cherry on the cake of a perfect day. I wholeheartedly recommend the Dover Marina Hotel for any event or even for just a stay in the Hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Saylin, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and Luke looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to her. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

"Decent place."

4
User 04/06/2019

Very nice hotel to visit, clean and tidy with polite staff in hotel and restaurant. Room was comfortable and quiet. All needs were met during our stay especially the spa which was very relaxing indeed. Would be visiting again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rosa, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great location"

4
cynthia373, Hastings, New Zealand 03/06/2019

We enjoyed our stay. Our room was average with no view but the seaside location and good restaurant service made up for this. No off street parking that we are aware of. Nice to be so close to the new marina which is a lovely stroll from the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cynthia, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon Tea to die for. "

5
Wengenite, Chatham, United Kingdom 29/05/2019

After many afternoon teas ranging from average to diabolical finally one that hits the jackpot in true Victorian style. Great quality freshly prepared food in generous portions together with endless tea and coffee. Service which was efficient and friendly in an environment which was interesting, relaxing and private. This outing came in lew of a total disaster refund whilst on holiday last year in Rippon, where the sandwiches would have made good cricket bats , the cakes were mini miniatures, the potsit resembling a thin milkshake and the service totally absent for the whole visit except for a very unfriendly welcome to a cold and poorly lit area of the restaurant. Top marks to Best Weston for a truly magnificent experience at a great price too. Thanks to all involved.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lunch and massage"

5
Crowther1971, Deal, United Kingdom 29/05/2019

Myself and my mum had a full body massage today, and decided to have some lunch first. The gentleman that served us in the bar was just lovely. So accommodating so well done rather good looking guy with stubble and wearing suit. We followed this with our massages. We had them in the same room mine was done by a young lady called Sara and her colleague did my mums. We throughly enjoyed them and came out feeling so much better. Will definitely return thank you.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Crowther, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing views :))"

5
User 28/05/2019

Sea view room, pillows were so comfortable, big spacious family room, although double bed was two singles joint together and not very comfortable but the sofa bed where we put our baby was extremely comfortable... Room was clean to a very good standards, we didn't have any issue with eating outside food outside on the chairs by bar, bar staff was lovely on Sunday Night... friendly atmosphere... also there is a fridge in the room which was really handy and lovely toiletries !!!!! · I believe the Indian man is management, I hope I'm wrong? But he didn't want to listen to me and it was rather embarrassed as there was other people around so I just made the payment for breakfast even though it was already including in the room charge... and even the waitress didn't bother to say anything to us that time so we could have cleared everything but instead it was little bit of hassle for me when I was checking out... for breakfast wasn't any fresh cheese left at all and neither did staff put out anymore like they were putting other things which is a big let down too... same with the pastries there wasn't that much choice and much left even though we were early... :( coffee wasn't nice at all ... Bed could have been a proper double bed and comfortable mattress ...

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Very nice Hotel"

4
deb2835, Wetherill Park, Australia 25/05/2019

Very nice hotel ..had a room with a balcony and sea view couldn't ask for anything better. Really nice and friendly staff ..plenty to choose from at Breakfast always fresh and yummy ...room service was also quick. .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Deb2835, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"A little dated, but still a great place to stay"

4
Rebecca M, Jacksonville, Florida 16/05/2019

It appears that they are doing some refurbishment on the hotel which was nice to see. We reserved a balcony room (which I highly recommend) and it was a bit dated. However, the room was clean, in working order and had all of the amenities that we needed. The staff were exceptionally friendly and very helpful. The bartender in the lobby was great. The views were incredible. If I ever get to visit again, I would stay here again and would definitely recommend this hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rebecca, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Nicely located, staff helpful, clean room"

4
bigbirdLondon, london 09/05/2019

We stayed here for 2 nights, in room 108 overlooking the beach and between the 2 ferry ports. The room was a little on the expensive side, but at least you know what you are getting with such a chain so worth paying a little extra. We had a balcony room on the first floor. We really enjoyed sitting on the balcony on our return to the room to watch the ships coming and going. We were lucky with the weather too so were able to sit outside with a glass of wine. There is free parking around the back with a permit from reception. The bathroom was clean, very hot water so take care! The bed was 2 pushed together so very large and comfy. Hairdryer / safe / iron / good towels / tea / coffee facilities in the room. We didn't eat in the Whites restaurant as the reviews were not good. The breakfast was buffet style and very straight forwards, or you could have cooked to order. Nice breakfast room. I did try to book a facial but they were fully booked so if you thought you wanted this, pre-book as I was quite disappointed. Staff on reception very helpful. Dover in itself is mostly about the ferry port, but the view of the castle is very impressive and walking around watching the ships was good. Go for a walk along the White Cliffs if you can, I enjoyed this more than the excellent castle.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Well Situated But Average Hotel"

3
Andrew F, Liverpool, United Kingdom 08/05/2019

We booked the Best Western for a one night stay prior to taking a cruise from Dover. It's well situated for the cruise terminal, being a short drive (or a walk if you're feeling up to it) away. It's more or less what we'd expected for a seaside hotel like this - decent enough, if fairly old-fashioned and basic in its decor and presentation. The breakfast was decent, though, and of course, the main reason we stayed there was the location. The location was one of its biggest assets, the other being the extremely helpful and friendly staff. We had a bit of a problem when checking out, as despite being assured by the local taxi company that they'd have cars available the following morning, none were available - not for at least two hours. An exceptionally kind member of the reception team leapt into action and insisted on driving us to the cruise terminal - such a kind gesture, especially as we were weighed down with bags and my wife would have struggled to walk there. It was such a lovely gesture well above and beyond the call of duty. If you're after luxury, this isn't it, but it's very well placed for onward travel from Dover, and close to local amenities. And we were well looked after during our brief stay. Thanks!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Disappointing trip"

2
wongaimee90, London, United Kingdom 08/05/2019

My boyfriend had arranged a stay for us at the marina dover hotel and spa as part of my birthday treat. Generally the staff were friendly, however the room was disappointing. There was not a bath but a shower in a very outdated bathroom, where the room itself was rather small considering the price we paid for it. We had a sea view room with a balcony, which had a fantastic view. However, during the night we both felt very uncomfortable as the draft coming in was bitterly cold due to the door not being properly insulated. My boyfriend had arranged a massage for me that was an add on discounted voucher when booking online. When arriving to the spa, there was no record of it, and my boyfriend had to pay full price. Saying that, the swedish back massage itself was very good and relaxing, but the whole process lacked organisation. Although our stay was pleasant, I would not recommend this hotel to a friend due to the room facilities, lack of organisation and high price tag.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Hitches from our check in continued through stay."

2
User 07/05/2019

On check in for our spa weekend which was planned to be a real treat I was informed that the special flowers and chocolates for my mums birthday had been forgotten, I was also asked to pay for breakfast which I had assumed was included in a weekend package. The young lady on reception was very apologetic and sorted what she could at the time offering to arrange these extras for later but the surprise was a little lost at this stage. Due to the issues I was informed she had moved us from our original suite to one which had newly been refurbed on arrival in the room I have to say it wasn't obvious that the room had been refurbed and the bathroom certainly hadn't been touched during this refurb. The hallway and corridor had dust bunnies in the corners and general debris on the carpets. On a positive note the spa on site was lovely and the staff were great during our treatments I did however try to attend the spa one morning after breakfast to find the hot tub empty for cleaning the sauna switched off and the steam room drains causing an unpleasant smell but my mum has much more success when she visited and used the hot tub. On closer inspection of my booking my breakfast was in fact included and I asked for a refund on the payment for breakfast the gentleman I discussed this with helped eventually but was very stand offish at the time and I had to repeatedly show him my booking confirmation and forward the email and point out the exact paragraph which made it feel like I was trying to pull the wool over his eyes or something...not a great feeling as a customer! Eventually this was resolved and interestingly while trying to resolve this I heard several others have the same issues with their bookings...hopefully this was a computer glitch and will not continue to affect guests. We dined in the restaurant which although adequate all options were very rich leaving us feeling heavy and uncomfortable, the food was also not quite as billed on the menu the fancy descriptions far outstripped the product delivered! We were also surprised to be asked to pay cash for the bread we were offered by a waiter it was not made clear that this was not part of the service and I wouldn't say a few slices of warm bread and butter were worth the additional cost. In all the stay was not what we would expect from a brand such as best western and I have since been asked by friends if I'd recommend this hotel for a spa weekend and I'm sad to say it was a resounding no! If your looking for a one night stop off this hotel is incredibly close to the ferry port and adequate but I'd advise managed expectations! Anything further I'd certainly shop around.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Birchington Belle not happy"

2
User 06/05/2019

The hotel was not as I had imagined ....our day was part of my daughter's wedding weekend and we were two of many who were staying there and many of us had serious problems with our rooms or stay in general

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Being a grade two listed building it has its own challenges. I am pleased to inform you that we have now completed changed our carpets in all our bedroom corridors, central air-con, heating and continuing to renovate our bedrooms. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Honest review"

3
User 29/04/2019

My colleagues and I are using Best western Dover whilst working in the area. Despite the continued upgrade work the place is tidy and staff very helpful The meals at breakfast are good. Evening meals in a large group take more time than they should really As a hotel member we get to enjoy the use of the Gym/spar facilities which are excellent for such a small space. Great friendly attentive staff

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for sharing your experience with everyone and thank you for your loyalty towards the Best Western Brand. We were pleased to have the opportunity of looking after you and delighted that your overall stay was a pleasant one. Thank you for recommending us, we look forward to welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Best Western Plus Dover"

5
StuartH2442, Rushden, United Kingdom 27/04/2019

We stayed at the Best Western Plus Marina and Spa from the 19th of April stopping for two nights with breakfast included. Never been to Dover before but I've always wanted to see the White Cliffs so our weekend was booked. We parked up outside the front of the hotel and was very impressed by how clean and tidy everywhere was. We entered the reception and was greeted with smiling faces and warm welcomes. The reception area and bar is very smart and trendy and as they say first impressions last. We reached our room and it was perfect in every-way beautifully decorated very clean and with a balcony overlooking the harbour. All the facilities provided and plenty of tea and coffee in our rooms. We couldn't fault the room or the hotel. We decided to eat in the restaurant and the food was amazing as you would expect from a Marco Pierre White restaurant. Breakfast was buffet style with plenty of selections and once again perfectly laid out and the staff are very pleasant and helpful. We would highly recommend the Best Western Plus and we would like to thank all the staff for making our short stay perfect in every way.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Stuart, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Breakfast of champions"

5
stevelerwill, Cardiff, United Kingdom 27/04/2019

I've stayed at the Best Western Plus Dover Marina a few times of late, It's my ‘go to' place now, if I'm away for a short trip. There's been a lot of work done upgrading the rooms, which are now beautiful, with amazing views. For me the gym and spa facilities sell it, which are free as a guest in the hotel. They now, even have a resident osteopath twice a week which is amazing. If you're a foodie, the Marco Pierre restaurant serves outstanding food, and the breakfast every morning, for me, is the highlight of my day. If you're staying in Dover, and there are rooms available, do yourself a favour and book up.....

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Steve, Many thanks for sharing your experience with everyone and thank you for your loyalty towards the Best Western Brand. We were pleased to have the opportunity of looking after you and delighted that your overall stay was a pleasant one. Thank you for recommending us, we look forward to welcoming you back soon. Kind regards, Suresh Abbas General Manager

"The most perfectly placed Hotel"

5
dihargrave, surrey uk 23/04/2019

We have stayed here about 8 or 9 times and love it! Staff are all great, Reception, Nicki, extremely helpful! Restaurant Paulo, plus Hannah, but all waiting staff very good. Bar, Liam, Cha and Sam, all great and very welcoming. We had a sea view room! Very nicely decorated and good facilities, lovely walk-in double shower! Comfy bed and fabulous view! The breakfast was a buffet, so as much or little as you wanted! All cooked very nicely! Such a beautiful view from the sea side of the Hotel. Ferry terminal and white cliffs away to the left, the Cruise terminal to the right and channel swimmers or little boating regattas straight in front! :)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing Easter weekend 2019"

5
senan_malaysia, London, United Kingdom 23/04/2019

Arrived on Good Friday...the check in que was long as the hotel was busy but the front desk did a great job to speed up process. Great location...walking distance to Dover castle and White Cliffs. The sea view rooms with balcony are beautiful...recently renovated with good taste. The general manager Suresh was great,went an extra mile to make sure we were happy. Excellent choices for breakfast & Mr Whites chophouse is a must for steak fans...great service too. My son is a big fan of Starbucks so the cafe next door was frequented regularly too. Do try the Ceylon fish cutlets...simply delicous. We did not have time to try the SPA...but probably next time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good Food, Clean Rooms Even Better Staff"

4
devilpiggy, Dover, United Kingdom 16/04/2019

I have stayed a few times recently in this hotel due to work commitments, I have to say it has its problems...... The ongoing refurb seems to impact, the gas in the restaurant, the functioning of the lift, the water temperature and even the water supply...!! However, I have never stayed in a property with such genuine, warm and friendly staff! The head housekeeper is lovely, the rooms are immaculate, the receptionist smile when someone checks in! Special mention for Lucy, nothing is ever too much of a problem for her and believe me, I have unfortunately been a pest at times.... The food is great, the standard never drops and the service from Carla, Lorne and Matt is superb. So, in conclusion, go for the location and the food, but stay for the staff

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review with regards to your recent visit. Being a grade two listed building it has its own challenges. I am pleased to inform you that we have now completed adding central heating, air condition, water pressure, carpets in all our bedroom corridors and continuing to renovate our bedrooms. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. Suresh Abbas General Manager

"Enjoyable Stay"

4
Inspire55452983107, Reading, United Kingdom 14/04/2019

Really clean room and a good size. Staff were very friendly, helpful and professional. Food was delicious and very well presented with lots of choice. Check in and out was very quick . Car park available at rear of hotel. Central location and close to ferry port if you are traveling across to France.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at Best Western Dover is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Short break"

2
Bella2009Midlands, Stoke-on-Trent, United Kingdom 14/04/2019

The staff were all great from the reception staff to the bar staff to the restaurant, They were all friendly and helpful.The staff in the Marco Pierre White restaurant were knowledgeable about the food and drinks on the menu. The breakfast choices were good and the pancakes were great. The fish of the day on the evening menu was good every night and the Alex James cheese with fruitcake pudding was divine. Some of the best food I've had in a hotel restaurant in this country The room, however, was a different story. A sea view room - unable to open the window a small amount as it was a sash window which wouldn't stay up a touch. There was a sticker asking you not to open it wide to avoid pigeons flying in.It might have been an idea to put some mesh across to stop birds flying in you could the have had some "sea air"! Neither would it shut properly due to its age I think so a permanent draught. The bed linen was fine but the bed wasn't very comfortable, In the bathroom the towels were good. The shower was hopeless. Unable to direct the water - this was corrected after a request to reception. A handle to grip on the wall might have helped too. The lighting in the bathroom was useless and the provision of a shaving mirror pointless as it was too dark to see.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bella, Thank you for choosing Best Western and giving us a detail review on with regards to your stay in Dover. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. We are glad to hear that the team looked after you, please rest assured that we will pass your comments on to the rest of the team. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"good food"

3
buffysox, Dover, England, United Kingdom 14/04/2019

We had breakfast at the waterfront restaurant his morning. Generally better than last time. The fruit salad was fresh, although there was still a selection of tinned fruit ..prunes and peaches. My husband thought the scrambled eggs were made of powdered egg. I am not an expert. The tasted ok.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for choosing Best Western and giving us a detail review on with regards to your stay in Dover. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"A delightful afternoon "

5
Jackie G, Dover, United Kingdom 13/04/2019

I was given a spa treatment and afternoon tea as a gift and I don't know how they manage to give such a splendid offer bearing in mind the regular prices. In the spa there is an excellent choice of treatments and one is also able to use any or all of the other facilities the spa offers. I chose the full Swedish massage, which was just what I needed. Afterwards it was upstairs to the restaurant and my gluten free afternoon tea and what a tea! The photo doesn't do it justice - and there was another sandwich, but I'd already eaten that! The staff both in the spa and the restaurant were a delight: so very friendly. If I could afford the £17.95 for the afternoon tea, on a regular basis, I would certainly be back often. The spa prices are reasonable and, since it is fairly close to home, they could very well see me back again quite soon

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jackie, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Excellent spa and lovely afternoon tea"

5
User 11/04/2019

My friend and I visited the spa for a day and were very impressed. Such an amazing and relaxing place to spend our birthdays together. The staff were friendly, they gave us a voucher for free car parking only a 30 second walk from the spa which was great as it's all pay and display otherwise. The spa itself was radiating relaxation and we were pleasantly surprised when they could fit us both in at the same time for an extra treatment. The back ritual was extremely relaxing and again, they fitted us into the couples suite at very short notice. The afternoon tea was very desirable and so reasonably priced. The staff were lovely and the food and Prosecco tasted lush! I would highly recommend this spa for a very good value for money treat.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cheryllegg, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Classic, Old Hotel"

3
Sharon M, Vernon, Canada 09/04/2019

We stayed at the Best Western for 2 nights in March. The hotel is a bit of a hike from the train station (15-20 min. walk). Part of the hotel is being renovated. We were put into a room on the 4th floor and then told that the elevator was not working. The service elevator went to the 3rd floor and then we had to wind our way down many hallways and up a flight of stairs to our room. The room was very cold when we got in and it took many hours before we felt it warm up. The elevator was working on the 2nd day. The view from the front of the hotel was beautiful...overlooking the water but it was too cold to sit outside and enjoy. The lobby was nicely decorated and when the renovations are complete it will be a beautiful hotel. We found a great pub/restaurant called the "Eight Bells" within walking distance.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sharon, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Two night short spur of the moment stay"

2
DayTrip18066070882, Ipswich, United Kingdom 08/04/2019

Hotel is quite old and our room showed it. Continuously asked for a missing sink plug to be replaced to no no avail. We were attracted to the hotel because of the Marco Pierre White Chophouse restaurant. The service was absolutely appalling. Probably the worst we've ever had in this standard of restaurant. The actual food was good but hardly worth the effort of obtaining it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for writing this review on Trip Advisor. We are sincerely disappointed to learn of your experience. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Nice hotel"

4
PJLOCKW, Chesterfield, United Kingdom 04/04/2019

Great hotel looking out to see. Excellent friendly staff. Lovely clean hotel. Bar a little pricey but it's to be expected. Only downside would be the room was quite small but you don't spend much time in the room. Tea coffee making facilities in room. Nice and clean. Needed a lick of paint in places but it was more than adequate. Marco piere whites restaurant was very nice but expenaive. Food was delicious. Breakfast buffet style was very well cooked and a good choice. Can definatley recommend. Worth a visit.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at Best Western Dover is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Lovely hotel on the seafront"

4
CarolineM3, London, United Kingdom 01/04/2019

Great hotel, nicely decorated, with a nice spa. Breakfast was delicious with lots of choice, both English and continental. We got a family room which was spacious with three large windows overlooking the sea. Be aware that children under the age of 16 are not allowed in the spa - the website does not make this clear.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Caroline, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Box room"

2
pears08, kent 31/03/2019

We booked a superior double room for a night away and when we checked in and went to room we found a very small room with the smallest double bed I've ever seen and as we walked past bottom of bed we had to lean sideways to get past the TV on the wall, definitely not worth the money we paid for it, I mentioned it to staff on desk but was told there wasn't any other available rooms, we had the worst nights sleep ever because I was afraid of falling out of the small bed and was very tempted to check out at 3am. We wont be staying in this hotel again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Pears, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"great stay"

5
Julia S, sawbridgeworth, United Kingdom 26/03/2019

A very good hotel, with lovely staff, good quality food, fantastic sea view, lovely spa facilities and relaxed seating area in the bar. Close to everything that you need. The rooms are spacious and have nice crisp white linen

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julia, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Dover Port Visit"

3
Andrew O, Maidstone, United Kingdom 25/03/2019

Nice hotel in fab location right on the beach front in Dover Harbour, also opposite the de bradelei wharf shopping centre. Lovely walk along the sea front and if walking towards the ferries a great view of the castle. Rooms clean and tidy with all you need. Reception staff all very friendly and helpful. Reception light and airy. Breakfast good with a good selection. Dinner in the Mr White's English Chop House by Marco Pierre White, our service was not good and as we were on a dinner bed and breakfast package the menu not very startling.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manage

"Great for a weekend"

5
1CarolW, Royal Tunbridge Wells, United Kingdom 20/03/2019

Lovely cosy, slightly old fashioned, hotel.Brilliant atmosphere and great views across the harbour. Our room was comfortable, but dated. Good shower and tea/coffee making facilities. We were visiting family, but would have visited the castle had there been time. Excellent breakfast, with loads of choice.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Do not judge a book by its cover"

2
Wildgehege, Freiburg im Breisgau, Germany 20/03/2019

This was to be our first ever stay in Dover after years of just driving through. My husband wanted to surprise me with a lovely experience of a typical "old fashioned" seafront hotel with a gorgeous seaview. The "surprise" was fulfilled when we realized this was your BBC Rawlty Fowers, which I love. Basil was nowhere to be found after 3 complaints within the first hour. Pre Victorian plumbing (incl.embarassing experience). We asked for another room but was "full up". Had to survive in a sloping room which probably had not been aired or properly cleaned since Mr Churchill stayed there. Service and food was good in the restaurant, especially at breakfast, Your english breakfast needs to be warmer though. The piano music in the evening was the best thing to remember…..and simply the Location! Safety wise this was a potential fire hazard . Staircases often steep and narrow with limited arrows to turn, especially for old People. The old small lift is not suitable for such a Grande Hotel. Poor value for money especially as we could not find Sybill nor Basil to chat to.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, We would like to take this opportunity to thank you for taking the time to complete this review following your recent stay. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Good Place to stay to visit Dover"

5
TommyTomThomas, Olympia, Washington 17/03/2019

We found this to be a very good hotel: Friendly and helpful staff, comfy rooms, quiet and we slept well, excellent and sumptuous breakfast in a beautiful dining area, good bathroom and shower, adequate storage space, relaxing and well stocked bar, beautiful view of the water from our room. Our room floor was was a bit creaky and uneven, but no big deal. Very clean. The location is excellent and it's a short stroll to get to many shopping and dining options. We had a great time in Dover and recommend this hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tommy, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Fawlty Towers"

1
RomolaDesLoups, London, United Kingdom 16/03/2019

I'm shocked to read reviews from last October and November about the lack of hot water (and sometimes ANY water!) during the refurbishment that is still going on. It is now clear that these problems existed when I booked for my recent 3 night stay. I stayed in early March and had exactly the same problems and heard exactly the same story about taking my feedback on board. I accepted a 30% discount after being able to shower in my room only once in my 3 night stay. I accepted the apology from the staff member. I felt sorry for her and the other staff, believing the statement that they had been assured by their plumber that the hotel could stay open during the work. I now feel deceived. I had thought the hotel was unlucky. As I now know this had been going on since November, it seems like quite a cynical business decision. The management have knowingly booked out rooms that had a 50/50 chance of being completely inadequate, taking the chance that most people wouldn't complain. It's notable that the only people who have been compensated were those who asked on checkout. Others have been allowed to leave with no recompense, and worst of all, the hotel management have continued to take bookings. I had a beautiful room eventually, after a stressful checking in process in which I was initially shown up to Harry Potter's broom cupboard. Sadly, I was unable to use the facilities in either my room or the restaurants for most of the stay. I still think some of the staff are amazing. The management, however, are not fit to run a hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Romola, We would like to take this opportunity to thank you for taking the time to complete this review following your recent stay. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Afternoon tea"

2
User 16/03/2019

After visiting the best western for many years my mum, sister's and I decided to go for afternoon tea at one of our favourite places. When we arrived at the restaurant we were shown to our table which was in the window which we were pleased with. The restaurant staff were initially very attentive however as soon as we placed our order the service suddenly became very slow. My sister ordered the Gluten free option and I ordered a vegetarian option which we have previously not had any issues with. When they arrived however my vegetarian option consisted of stale bread with slices of beetroot in which had been heavily salted. This I thought a very peculiar choice of sandwich and one which I have never had in the 16 years of being a vegetarian. The two other sandwiches were strange options, none of which had any cheese in despite being advertised and despite saying to the waitering staff that I was happy with a cheese option. Mt sister's gluten free option was just as disappointing as mine as it failed to consist of what was advertised. Thankfully one of the waitering staff eventually rectified it but the table service was slow and what should have been an enjoyable afternoon had been tainted. Unfortunately it has left us feeling disappointed with the experience and will not be in a hurry to return.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for taking the time to post this review on Trip Advisor. We appreciate your valuable feedback about your experience in our afternoon tea, I will share your feedback with our F&B Manager for his review and immediate follow up. I do hope that your experience does not prevent you from visiting us in the near future and once again, thank you for your feedback. Kind regards Suresh Abbas General Manager

"An old hotel, very frayed around the edges"

3
Patricia L, Cochem, Germany 15/03/2019

I really want to give this hotel a good review as we have been staying there most times we've passed through Dover, over the last thirty years, but I'm afraid that it is well past its prime. When we first checked in, it was supposedly for a superior room with balcony and sea view. We were given room 110, which did indeed have the view, but the very small bed only just fitted the tiny room, added to which, there was a rather nasty smell. We spoke to the receptionist, who moved us to room 118, a much larger room with a huge bed and nice decor BUT the toilet wouldn't flush properly and the bed was pretty hard. That said, the staff were wonderful, the breakfast sumptious, the bar food amazing and the view incredible. Now for parking. There is a small hotel car park across the road at the back, or you can park on the road in front of the hotel - free from 5:00 pm to 9:00 a.m.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Patricia, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"Lunch "

5
User 10/03/2019

My family and I visited the chop house yesterday for lunch, my daughter and I regularly use the spa and afternoon tea here so I knew the hotel and staff were very good....we all had a superb lunch with lovely atmosphere and very good service...little pricey but to be expected...I would highly recommend it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leigh, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Solo trip"

5
alanelmop, London, United Kingdom 09/03/2019

Lovely hotel,super restaurant, lovely gym and spa.The room I stayed in had massive character and was wonky which I loved.The breakfast offering was good.But really try the restaurant it was magical food.Lovely views of the marina.I would stay again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Fantastic"

5
Jennifer G, Bristol, United Kingdom 08/03/2019

Staff were excellent. Couldn't ask for more, friendly, helpful and smiling in all departments. My room for the first few days suited me perfectly. I had to change for my extra two days, but the new room was fantastic and luxurious. I would definitely book again next time I am in the area and pay a bit more for a balcony and sea view. Loved my stay

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jennifer, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Old and in serious need of updating"

1
Gina B, London, United Kingdom 06/03/2019

We waited nearly 20 minutes to check in. The 1st floor has a really strong and disgusting smell of smoke and we were unfortunate to have our room on this floor. The carpets in our room were stained with something brown or yellow and although we had a suite the beds were tiny, the size of a small double. The whole hotel just had an old feel to it like something from the 1960s

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gina, Thank you for posting this review on Trip Advisor. We are sincerely sorry to hear about your recent experience following your stay. I understand that our Front Office Manager and myself have been in touch with you explaining the situation and the refund processed. Once again, we are very sorry for the inconvenience you have been caused. Please do let us know when you are next returning by emailing so that we can oversee your booking and ensure that you have a trouble free stay. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Disappointing"

2
User 03/03/2019

Went for a valentines spa special. Was not what I expected. Very small space to be able to spend the day. Good job we didn't arrive Untul 1.30pm as our massage was at 4.30pm and dinner at 6pm. Rude spa manager who had ohh mashed booked in at the wrong time and an assistant that was on her phone the whole time. Couldn't spend the whole day there especially if it was full. Had to ask for our own dressing gown and slippers when we had to just spend time in the relaxation room and it was cool. Had the worse massage, extremely harsh with my neck- so much so I had to get seek professional advice after. On the other hand the food at MR whites chop house was lovely and staff were great. I had emailed my complaints to the hotel but never had a response...

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for posting this review on Trip Advisor. We are sincerely sorry to hear about your recent experience following your stay. I understand that our Front Office Manager and myself have been in touch with you explaining the situation and the refund processed. Once again, we are very sorry for the inconvenience you have been caused. Please do let us know when you are next returning by emailing so that we can oversee your booking and ensure that you have a trouble free stay. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Sad, tired hotel with water issues......"

1
sueg39, Tunbridge Wells 02/03/2019

I was here for a conference. I had heard that there was building work going on at the hotel. This didn't worry me at all. However after a busy day I was shocked to discover my room had no water. Sadly there were many rooms with no water. My friends room had an issue with plumbing that was even worse as waste from other toilets ended up in hers. Disgusting and I wouldn't have been able to stay in that room. The staff were lovely but the managers are the ones who have to take responsibility for the mess. Why book a large conference when you have a lot of work on? The rooms were not cheap and it advertised itself as a four star hotel. It is not. When it's not going to plan-there was no water the day before and no hot water either-at least warn people. Offer a free drink or a returning guest offer to try to make amends before the front line staff get the avalanche of complaints. The whole situation was bad and the handling was very poor. The hotel has huge potential but I would not recommend it, or stay there again, while the work is ongoing. Given that best western is a big chain they should step up and help this hotel and its disappointed visitors.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Beautiful hotel"

5
107nancyt, Ashford, United Kingdom 22/02/2019

What a lovely hotel! We stayed here for a long weekend and was very impressed. The room was beautiful and very clean overlooking the sea. They have an amazing restaurant overlooking the sea and the food was just delicious. We also had cocktails at the bar overlooking the sea. We had spa treatments booked in and they were very good and the spa itself is beautiful. We also managed to use the gym which was very big. My husband and I will definitely be returning to this hotel. I can highly recommend this hotel to anyone!! Thank you for such a lovely stay!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nancy, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Valentines dinner CON"

2
Ewan G, Hythe, United Kingdom 18/02/2019

Originally booked "Valentines Party Night". This is what is in hotel brochure and on line. It included Live Musical entertainment. NO IT DID NOT! Booked at £119 per person plus £25 room upgrade to Superior Sea-view, total £263, this was for dinner for two and one night b&b. Later thought that was a lot for one night. Checked hotel website, am a rewards member, found room with b&b for £93. Dinner £45 per person, total £183. Called hotel, got Lucy who apologised for being ripped off and re-booked £183 deal. How many people were conned by £119 package? Suoerior room tiny and cramped, not like picture on website, scaffolding over front of balcony, how romantic. Plastic curtain on shower. Events team failed to reply to email/phone call about confirmation of dinner booking or providing menu. Went into restaurant and found NO valentines decorations, families with young children seated, the only sign that this was the advertised "Valentines Party Night" was a heart shaped chocolate on the dinner table, every table had this. It turned out that people were there to dine from normal menu as well as couples from Valentines menu. After the meal we were not offered coffee and truffles as per Valentines menu. The desserts were not as advertised. Throughout the 2 hour sitting there was NO MUSIC entertainment as advertised. My partner was angry and upset. We expressed our disappointment to our waiter who was excellent by the way, he passed our complaint the Manager. He did not come near us. This dinner was a CON from start to finish. We have been to this hotel for Valentines several times before and were always happy. We will not return! Have added a picture of the restaurant that evening which clearly shows nothing depicting a valentines Party Night. Have given 2 stars only because dinner and breakfast were excellent. DON'T BE CONNED NEXT YEAR!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ewans, I would like to take this opportunity to thank you for taking the time to complete this review following your recent dinning experience at Mr Whites English Chophouse. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Shocking service "

1
domdomx, Worcester, United Kingdom 16/02/2019

My partner and I stayed at this hotel before leaving for France the next morning. Check in etc was easy despite us checking in after midnight. We then got to our room to find it freezing cold and with half eaten biscuits etc in it. As it was very late we decided to leave it and wait to mention it until check out in the morning. Upon check out I told the staff the issues to simply get oh I am sorry to hear that. To then be asked by the couple behind myself to reiterate my room number. I told them at which point both myself and then both felt outraged. They had been moved out of that room earlier that night because the hotel knew the heating was not working in there and as it was snowing at the time with old windows there being no heat in room whay so ever. I spoke to the manager who assured me I would be refunded half the cost for this serious negligence of the hotel. I am now back from holiday and still no refund to be seen. This hotel clearly has no morals and I would never stay here again or recommend. Absolutely disgusting service

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write such an extensive and in-depth review - your feedback is really valuable to us. Your comments are concerning to hear. We would like you to contact us so that we may discuss this further, and seek a way of rectifying the situation... Best wishes, Suresh Abbas General Manager

"Valentine's "

3
rachelgF5303VD, Kent, United Kingdom 15/02/2019

Must say the atmosphere was nice, but we sat by the window bit cold, the food was very good, the service was poor, they need more experience, they couldn't open a bottle of wine we had to poor our own water as well as opening it, bit picky but you expect better, we had to as for a menu for dessert, we was not offered coffee after, lovely place should be better staffed

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rachel, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Mr Whites English Chophouse at Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Food & Beverage management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"Alarming!"

1
User 13/02/2019

So much potential at this hotel! Great location, spa facilities and therapists are really professional. Room was a good size, comfortable bed and an amazing sea view. Unfortunately the building is in a bad state or repair with a big leak through the corridor ceiling/lighting which set of alarms on both nights of our stay. An alarm also went off during a spa treatment (not very relaxing!). Prices of spa treatments are also wrong on the website - they have two websites with different prices.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Amazing sea view room and one of the best castles in the UK right there !!"

5
Duchess1111, Kent 12/02/2019

We stayed in one of the newly refurbished deluxe rooms with an uninterrupted view across the English Channel, which was amazing. The room was very well furnished, the bed was massive and so comfortable and the bathroom was beautifully done with a big rain shower and a free standing bath. The hotel is undergoing refurbishment at the moment so not all rooms will be like this but they will be i am sure. The bar and lounge area is nice and the staff are very helpful and friendly. The in house restaurant is Marco Pierre Whites and does the most fantastic fish and chips.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Duchess, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Bourdet1"

5
Margaret B, Deal, United Kingdom 08/02/2019

The Best Western Hotel was originally The Churchill Hotel on the seafront Dover. This Hotel as been refurbished to an extremely high standard and the Restaurant etc now comes under the auspices of Marc Pierre White one of our highly acclaimed and brilliant Chefs. The culinary presentations and quality of food are outstanding, we visited there for Sunday Lunch which has now changed from a car very to you being served at your table which is much better. The staff are attentive and the atmosphere is what I would term as layer back formal not stuffy just comfortable and relaxed. Do pay a visit but book ESPECIALLY for Sunday Lunch. For your information: Sunday Lunch. 2 courses £17.50p 3 courses £22.50p Such a shame however a cheeseboard is not an option instead of a dessert. I have not as yet experienced the rooms.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Margaret, Wow, thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you during your visit to Mr Whites English Chophouse. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Poor shower! "

2
DanDHam, Deception Bay, Australia 03/02/2019

We are all for water conservation! But a shower the dribbles down your back is ridiculous. Worse still us it took almost 8 minutes from turning the tap on for hot water to make it to the room. It's a shame because the staff are quite pleasant, the decor is old but clean and its reasonably good value for money. But a fundamental has got to be a decent shower, particularly in winter.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Dan, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we are upgrading our water pressure with new water tanks and pipes by end of February. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Very nice stay, thank you!!"

5
Audrey11871, London 28/01/2019

Just 15min away by walk from the station. 20min away from the Castle. Perfect location! Very nice people at the reception. Room clean and nice. Delicious meal at the restaurant! Even a sauna and jaccuzi! That's definitely the best hotel in Dover! We highly recommend it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Audrey, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Great Location"

4
HantsFlyer, United kingdom 27/01/2019

Usually I stay slightly out of town when going out of Dover but mix up meant I booked this place and I have no complaints. Parking was free after 5pm till 9am the next morning on the promenade in front of the hotel and they do provide a parking pass in the car park at the back otherwise. The hotel as described is Georgian and from that respect not modern, but it is clean and tidy apart from that and my room was more than adequate. The staff were friendly and efficient, the only real complaint is there is only one small lift for the hotel and as everything seems to be on one long corridor it can be a bit of a walk, but this is all minor. It's a five minute walk to the town centre although I didn't find the centre of Dover a very appealing place for a drink although thats not the hotels fault. So all in all I would recommend this place if you are staying in Dover and its only a 5 minute drive from the ferry port

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Weekend away"

5
RandomOpinion, Southampton, United Kingdom 27/01/2019

Another nice stay at this Best Western Dover Marina hotel. We had a first floor with balcony so lovely views over the water. The visibility was so good we could see France! Bed a little hard, although comfortable. Room very warm so we turned the aircon and radiator off! The heated towel rail in the en suite bathroom was brilliant so the white towels were toasty warm as well as clean and fluffy. We had a shower in the bath so had either option. Safe was in the wardrobe. Nice spacious room. Food very nice. We ate in the hotel quite a lot. Breakfast was plentiful with lots of options. Staff friendly and helpful. If you drive, park opposite behind the shopping outlet centre - make sure you get a permit from reception though. There is a lift.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Best stay ever"

5
User 27/01/2019

Excellent food lovely room can't wait to stay again honestly Marco Pierre white restaurant is incredible and so is the bar area and the spar and gym breakfast is nice a light and a wide range of choice I can't recommend Dover marina hotel enough

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear John, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager Delete Response

"Mr Maheethan "

5
anandm824, Dover, United Kingdom 22/01/2019

Hotel restaurant Marco Pierre is very well presented and the food/ service is fantastic. Keep up the great work!!!! Food choices are great and tasty as well. Also value for money. Staff employed are very well trained to address my needs.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Maheethan, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager Delete Response

"Marco Pierre whites kent chophouse"

5
967craigk, Dover, United Kingdom 22/01/2019

Excellent food, excellent service. A superb evening. I will Highly recommend to anyone. I will definitely be returning in the near future along with fellow colleagues! 5stars all round ***** Absolutely brilliant divine food on offer in the amazing setting *under the white cliffs of Dover in such a characteristic hotel*

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Craig, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"So ,so."

3
User 21/01/2019

We had a Groupon voucher for two treatments and an afternoon tea. On arrival we were taken to the spa relaxation room where complimentary tea , coffee and juice was available supposedly, there was no water to make the tea with or milk and no orange juice,I asked for them to be replenished and was told they had only been so an hour earlier. I appreciate there has to be a certain ambiance in the spa, but in the relaxation room you couldn't see a hand in front if you because its so dark,also when we were seated ,before treatments it would be useful if the chairs they seated you at were dry, I had my clothes on and hadn't changed at that point as we had just arrived and my trousers were soaked through because someone had obviously sat on them soaked from the jacuzzi or sauna ! . I asked about robes and slippers ,I knew they were available for a deposit of £5 ,when I asked for some the woman at reception looked at me as though I was speaking a foreign language and said she couldn't log in so she would get her colleague to sort it out ,no one got back to us. We had our treatments my husband was pleased with his and I was initially pleased with mine ,but less than 24 hours after my manicure it was peeling and flaking,not pleased seeing it would have cost £25 if I hadn't had a voucher. The afternoon tea was OK although we would have preferred more sandwiches to cakes. If I ever went back I would probably have a different treatment and make more use of the facilities ,we were told to arrive 15 minutes before treatment ,but chatting to other customers they had had their treatments after ours but had been there from early in the day so we felt rushed to have a jacuzzi and sauna before tea .

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to our Waterfront Spa. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Good Hotel"

4
Sue G, Thundersley, United Kingdom 16/01/2019

Enjoyed our stay here, once issue of booking in solved. They had us down as just a double room and not the 2 night package that we had booked. This meant we had to keep accounting for ourselves around the hotel when going for meals etc. (Otherwise it would have been a 5 star!).We had a lovely room overlooking the sea and harbour, brilliant to watch the sunrise in the morning. Room was comfy and loved the double shower in the shower cubicle (one large overhead and one powerful handheld).Meals were good, especially breakfast - a good choice, including plenty of fresh fruit and cook your own waffles!Spa was great - really enjoyed using the steam room and jacuzzi, didn't try the gym.Parking was behind the hotel in a retail car-park (free ticket given) and that worked well, also had to visit the shops while there!

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Dear Sue, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Remarkably cheap but a little tired"

3
TheTabascokid, Greater London, United Kingdom 05/01/2019

I recently stayed for two nights at the Best Western Plus Dover Marina and was, on the whole, pleased. Starting with the price, being able to book a seaview room at short notice for around £50 a night is quite something so I had to take this in mind when thinking how to review the hotel. Basically, it's pretty tired on the whole but has areas that have been decorated pretty recently so has real contrasts. The reception looks very fresh and new but my room had badly painted windows, an air conditioning unit that was broken open and a general run-down feel. There was nothing that I'd complain about specifically as everything worked, but don't expect luxury. The staff were all friendly and helpful with no issues at all. Parking was easy and free. I would stay again as it's convenient with a great view.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Average stay"

3
Fi642014, The Royal Town of Sutton Coldfield, United Kingdom 04/01/2019

I have stayed at this hotel several times and unlikely to again. The service was very good, location for our purpose was very good and good price. However, the keycard has had to be reprogrammed on each occasion. On this visit the bathroom was old and dated the bath was chipped, marked and looked grubby... from age not dirt. The shower didn't work so had to get maintainence to sort. Every visit there has been one issue or another all relatively small but they all add up so it had its final chance and therefore will stay somewhere else going forward.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Best hotel in Dover"

4
Susiev952, Uithoorn, The Netherlands 29/12/2018

Have just stayed at this hotel again before catching a ferry. The hotel is modernising its rooms. We had a superior double with sea view and we were very comfortable. Sadly, as with most older buildings, the floors creak badly, however this didn't affect our sleep. The breakfast buffet is excellent and very good value if you book it in advance while booking your room.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susiev, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Avoid"

1
Gem1111111111, Perth, United Kingdom 28/12/2018

Dirty grubby rooms with single glazed windows freezing for a family we have a 10year old 5 Year old and newborn baby decided to stay on our way back from France. A decision we learn to regret after checking in we were shocked at the horrible dated cold room the bathroom was cold and dirty and worst of all we found a screw hanging out of the carpet disgraceful and they called this a family room they are lucky I found it before it caused harm to my children.Manager Came up and seemed uninterested apologises then disappears avoid this hotel like the plague.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Unfortunate slip up by staff member"

3
peteroaktree, Aberdare, United Kingdom 26/12/2018

We stopped over here on our way to Belgium. Close to ferry terminal and easy drive. Parked on street as in the evening and night there are no restrictions. Room was fine. Bathroom though had no ventilation and there was a smell probably of cleaning materials. Not significant to move rooms. Opted to eat in the bar. The bar is in the front of the building and was on times cold when the doors were opened to the outside. Ordered food at the bar. after 45mins no sign of food. On enquiring the bar staff said it would be with us shortly. However on further enquiries the food had been sent by room service to our room. We were patiently sitting in the bar. It eventually came and enjoyed the food. Offered as an apology a free desert which we took. Mistake probably due to wrong button being pressed on till.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Peter, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"elegant hotel"

3
DorisHeimgartner, Canton of Zurich, Switzerland 12/12/2018

This hotel, as well as the entire seafront, somehow bears a nostalgic air of Dover's booming 19th century... It has an elegant lobby and dining room with a glass window porch. The relatively small and simple room was clean, bright and with seaview. The only real downside here was the constant honking from the ferry port throughout the entire night...but of course that would apply to all the seafront hotels... We enjoyed a good breakfast (not included) and staff was friendly.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Doris, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"A night in Dover"

3
Rob N, Milton Keynes, United Kingdom 11/12/2018

We have stayed here several times before we wondered what it would be like this time. We had a nice room, everything clean and tidy, all the staff seemingly interested in their jobs and all helpful. It is the moment undergoing a renovation and this is being managed well within the hotel, causing very little disruption to the guests. The evening meal was adequate but over priced and breakfast was ok.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rob, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"best Sunday lunch ever"

5
james b, Dover, United Kingdom 09/12/2018

a buffet style Sunday lunch, starters were great and a lot of them, main course was a choice of Beef, Turkey and Pork plus all vegetables, and puddings were to die for, service was excellent, all staff very attentive.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear James, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Christmas party"

5
User 08/12/2018

We had our work's Christmas party here last night & it was absolutely great! Not been to a Christmas party here before & there was only a small group of us so we were a bit concerned we might be shoved in a corner somewhere to allows room for bigger groups but we needn''t have worried, our table was roomy & right by the dance floor!! Table's were well decorated with crackers & party poppers, food was absolutely lovely, probably the best Christmas dinner I have ever had at a party like this, well done to the chefs. Waiting staff & bar staff were really nice & the dj & disco were great! He played plenty of cheesy crowd pleasers & lots of Christmas tunes too! Thank you Dover Marina, we had a brilliant time & we will definitely be back next year!!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your review with regards to your recent Christmas party experience with us.We really appreciate your loyalty and taking the time to share your valued comments. I am thrilled that you had a great time and delighted to read that our team looked after you, It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. Best wishes, Suresh Abbas General Manager

"Very dissapointed"

2
User 01/12/2018

We booked to stay here for two nights we had drove 2hrs to visit Dover, the first room we had was very noisy and the tv was not attached to the wall properly so we got moved to another room which was better but was still not very nice the shower has no power and you either get very hot or freezing cold water, there's only one lift which is tiny, I will not be staying again or recommending this hotel overall we was dissapointed.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Wander, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Location , Location"

4
Sydneysider123456, Sydney, Australia 25/11/2018

The Best Western Dover is just across from the Beach on the Beach Front. We had a 1st floor room with a balcony. Room was very comfortable. Buffet Breakfast was plentiful and what you would expect from a English Hotel. The coffee shop served excellent coffee.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sydney, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Disappointed "

2
User 25/11/2018

We booked to stay as our boiler was broken we had no hot water and very little heating. Our son was poorly to top it off so we decided to have a night of comfort after the struggle at home in the week. Reception staff were lovely and we were excited to have a pleasant night ahead.. Had baths and got ourselves ready to watch tv and be warm. So disappointed the old sash windows knocked with the wind all night letting in the cold sea air. The room was absolutely freezing. And we unfortunately didn't get the night of rest we had hoped for.... it's a real shame as we are local and use the spa and restaurant often. Shame the room was such a let down.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julie, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"The best hotel in Dover "

5
User 25/11/2018

We booked the room in hotel for very short break in Dover the hotel was beautiful right front of the beach we arrived on Friday night the room was spacious with good amenities only missing was drinking water which need to purchase from bar The bed was super comfortable and we had good night sleep next day morning we went in restaurant for breakfast greeted by gentleman and shown to table Selections of breakfast was good with lot of variety and friendly service Overall Experience was wonderful well worth it

"Attentive staff, cold rooms"

4
nicolarX1567KZ, London, United Kingdom 23/11/2018

My partner and i went away for a short break and to make use of spa, the reception was welcoming and professional, and the room clean and sufficient, but the radiator was stone cold, being November i expected it to be a physically warm welcome too. I called dowm to reception who sent up maintenance men in minutes, the very kind men bled the radiator and left us to warm up. Unfortunately the hotel has sash windows that were very draughty, the curtains were actually swaying from the drafts. So i went dowm to ask for an alternative form of heating. The radiator was cold again and so the portable heater saved us. The spa was very good, and i felt for the staff there as they tried to relax us, but with fire alarms going off half a dozen times in the 2 days we visited the spa it was hard we did not know whether or not we should be evacuating, neither did staff! The Hotel, Spa and restaurant staff were all kind and helpful, i couldnt fault them. The biggest let dowm was communications with the builders working in the hotel, and their communications with guests i felt at least put up a Notice of apologies for inconvenience. (Dust,banging, power tools, letting of fire alarms and tools in corridors). We will return to this hotel once the builders have completed works. But in warmer weather.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nicola, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great location, rooms and fantastic breakfast!"

5
Smill722, Australia 22/11/2018

No idea what people complain about. This hotel was great. Our room was really large and spacious, clean and I decorated perfectly. The location was fantastic right on the waterfront, staff were friendly and the breakfast was SO GOOD. Delicious and so much variety. We loved our stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Smill, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Small Rooms, Poor Spa Experience but Good Food"

3
User 22/11/2018

This hotel was more of a three star than a four star. Although the rooms facing the seaside have good views, they are very small and old. We stayed at one of the rooms near the top (level 5 or 6 it was) and the windows were peeling away. The bathrooms too were very small and the bed in a confined zone. The food itself in the downstairs restaurant was nice and the lounge area too. However, we booked the spa in advance and were seated only to wait an extra 20 mins to have a massage. The massage itsef was average and my girlfriend didnt even have a massage because the people who arrived after us were booked in before us and were given priority so she wouldve had to wait an additional 30 mins (perfect end to a romantic trip!). All in all, the hotel experience was okay but staff at the spa need to arrive on time to stop customers from waiting.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jonas, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"The good was very good but the bad...."

3
User 18/11/2018

Checked into this hotel in November 2018. I chose it for a variety of reasons. Name recognition of the Best Western Brand, price and location. I had two nights to kill after 9 hard days on the road before I flew out of Heathrow in London. Looking for relaxation I chose the Best Western because it was on the harbor and centrally located in Dover tourist area. I walked a short distance from the ferry docks and found the hotel with no trouble. I was met at the desk by a staff member who quickly found my reservation and checked me in. I was given room 401. I went up to my room and noticed that it was at the end of the hall out a glass door that led to the stairs. Hummm? I entered the room and noted tasteful decor and a comfortable looking room. As I walked to the other side of the room to put my stuff down I walked into the wall. Hummm? After a rough crossing of the Channel I thought I had not got my land legs back. Started again and walked into the wall again. I don't drink and was not that tired so I took a hard look at the room and found the floor sloped sharply from left to right. Hummm? I thought at that time to go back down and request a different room but decided I was tired and could live with it. I checked the bath. Very well appointed with a deep bath tub and I could see myself taking a long hot soak after so many days on the road so okay I could live with the floor. The room was a little stuffy so I turned on the AC to air it out a little and began to unpack. As I looked around I began to notice a few other things. The walls sloped inward too. The room was out of plumb and not just a little. But once again I decided I could live with it. I decided a quick shower and a trip to a nearby seafood restaurant was just the thing. Turned on the water to let it warm up and found that the hot water was short of hot and water. AT check out I mentioned the hot water and was told they apologized and were aware of the issue and working on it. Undressed by now and really not wanting to mess with changing rooms this late I vowed to talk to management in the morning as I was staying another night. As I was getting dressed I noticed the room was still a little stuffy and warm. I walked over to the AC and noticed that the vent cover for the AC was missing but I did feel some cool air so life goes on. I dressed and went out for a nice evening. I returned and went to bed. In a few hours I woke to a hot stuffy room. Seems the AC may be on a timer and switched off after a period of time. I reset it and went back to sleep only to repeat the process once more. In the morning I went down for breakfast. I had paid for a breakfast buffet upon registering. Once again staff was polite and helpful. The buffet was nicely laid out in the restaurant with a nice variety of items. The view of the sunrise over the channel was stunning. I went walking around the town and returned to do something about my room. I had wanted to print my boarding passes for my flight but the monitor to the lobby computer would not work. The desk clerk offered to have me email the passes to the desk and she would gladly print them out. It was at this time that I discovered I would not be staying the entire night so I decided just to live with it. Once again the staff was very helpful as a young lady and man helped me plan how to get to Heathrow and catch an early flight back to the States. Once again the Hotel had some very good thinks, service, and some very bad things, the room. Dover is an easy train ride to St. Pancras station in London and then a short underground trip anywhere. Room 401 really should not be used for guests no matter how cheap. It is just not suitable and using it just cheapens your hotel. But the staff is wonderful. The good and ugly of it. If you like my review please follow me.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking your time to write an detail review with regards to your recent hotel experience. Being a grade two listed building which is 187 year old, our rooms will be getting new bathroom fittings, water pressure system, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"John sawula"

1
johnsS7087KP, Nottingham, United Kingdom 14/11/2018

I've had the misfortune to have been booked into this establishment for 6 nights. Inspire of having having stayed on numerous occasions of hotels belonging to this group. I've yet to come across and establishment of this ineptitude. I've made repeated requests to get my TV working. However this pales into insignificance to my brothers's problems. He reported the lack of any hot water, enabling him to have a bath. Plumbers arrived dismantled both the bath panel and sink, stating that no hot water was available. Initially he was offered an alternative room, to check the availability of hot water. He saw the room, but was amazed that at 5 pm that it was not made up, and the toilet was soiled from the previous. This room he refused. Subsequently after 6 hours he has been offered an alternative room (downgraded) where he has been assured that hot water is available.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear John, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Great weekend"

5
timetachyon, Canterbury, United Kingdom 11/11/2018

There was a large contingent of Dukies staying for our 50th year reunion at the Duke of Yorks Royal Military School and we had a special deal. I had room 103 which was a Single Friday 9th to Sunday 11th November. Excellent BAR, breakfast buffet in the morning. I enjoyed very much the small Gym in the basement and excellent front of house staff (very patient and welcoming). Overhall for £69 a night B+B an excellent stay. My only criticism would be the wardrobe should be deeper to take Suits, Jackets and Shirts. Thank you. David.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Luxurious overnighter"

5
wecNormandie, normandie 07/11/2018

Stayed on the way back to France. Huge comfortable bed, sea view, big fluffy towels and lovely welcoming staff, who made checking in and out very easy. A decent beer and G&T in the bar. Breakfast was excellent - nice touch having vegan butter! Would stay again!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Normandie, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Seriously understaffed hotel with unsolved hot water supply issues"

2
Raquel669, San Diego, California 06/11/2018

The hotel is below the standard of a Best Western in the US or a 3 star hotel in Europe. It is rather old and tired. Worst, we were there three days and we only had hot water one day. One day they sent us to the spa, where there was hot water, but no human attendant, so it was very hard to find anything, as it nothing obvious to the first timer's eye. The last day we were transferred to a lower class room, but received no compensation for the downgrade. While one of the staff persons did all she could, a young man who introduced himself as the manager was extremely rude and insisted that "we, the customers, just HAD to understand" that they had a problem and did not care at all about the problems caused to the customers. In addition, since this is an understaffed facility, there was seldom a person at the Reception and nobody answered the phone when we call "Reception", regardless of the time of day. The worst hotel in a month-long stay in Europe

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Raquel, Thank you for taking your time to write to me with regards to your recent hotel experience. Being a grade two listed building which is 187 year old, our rooms will be getting new bathroom fittings, water pressure system, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I was disappointed to receive your feedback, and as such, I would appreciate if you could give me a convenient time to discuss your disappointing experience in detail. My email address is gm@dovermarinahotel.co.uk. In the meantime, please accept my sincere apologies for your disappointing experience. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Too little time"

3
trevorw535, maidenhead, United Kingdom 05/11/2018

Whilst I've previously used the hotel many times, road closures meant that I arrived so late that I was only able to stay for an hour. The night manager was most helpful and understanding. The hotel is ideally situated for the ferry port.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Trevor, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear that you liked our location, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Another good stay"

5
denles, london 04/11/2018

My second stay here just for one night before heading off to France..Both times I have thoroughly enjoyed my stay. Didn't have breakfast this time but did on the previous stay and it was great. Had room 302 on both stays and yes the bathroom is a little shabby but was clean with a shower that had good power and soft towels. Bed was very comfortable and a great sea view. I will definitely return as apart from really liking everything about the hotel the location is perfect for using the port to France.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Denles, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Review of White's English Chop House Restaurant, Marina Hotel"

2
Travelwise207, London, United Kingdom 30/10/2018

The Marina's restaurant has never been good, so we visited this time because it had changed to something (I guess) endorsed by the Michelin chef Marco Pierre White and we hoped for far better things. Whilst the food isn't badly cooked, I could not recommend this restaurant to anyone other than someone who doesn't care about the food they eat. Vastly over-priced, mediocre and trading on a famous chef's name but failing to deliver imaginative, quality, well thought out menus. Charging for bread always annoys me, but in this case 'Warm Baked sourdough' at £3.95 appeared to be just defrosted French loaf that was still cold and slightly damp. Be warned. Don't waste that hard earned money. A 2 and 3 course lunch, bottle of wine with one coffee £101!!! Ye Gods!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking your time to write to me with regards to your Marco Pierre White Chophouse experience. I was disappointed to receive your feedback, and as such, please accept my sincere apologies that we did not meet your expectations in particularly our restaurant prices. As Dover is rapidly investing on this historic town, we are one of the the first to embrace change, whilst we haven't increased our food & beverage prices for a while, when we do, we review all our competition and market influences. I will certainly ensure you comments are considered when we next review our tariffs. I do hope you change your mind we have the pleasure of welcoming you back in the near future. Thank you again for sharing your feedback with us. With much appreciation, Suresh Abbas General Manager

"Lunch Disappointment"

1
User 29/10/2018

I have been going to the Dover Marina Hotel in all it's guises, for lunch, for more than 50 years now. The latest visit was a huge disappointment. I was hard put to find anything on the lunch menu that I wanted to order but went for the Chicken & Avocado Caeser salad. It consisted of a large bowl of lettuce with a few cubes of chicken, thin slices of avocado and some grated cheese on top. I could have knocked this up at home for less than a pound but it cost me £12.50!!! Most of the other people in the dining room were having afternoon tea (at 12.30!!) so I think that says it all for the lunches! Sadly I shan't be going back for lunch until Marco Pierre White is no more!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Anne, Thank you for taking your time to write to me with regards to your lunch experience. I was disappointed to receive your feedback, and as such, I would appreciate if you could give me a convenient time to discuss your disappointing experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Overnighter"

5
HAPPYDAYS1995, Leeds, United Kingdom 29/10/2018

Well located very close to the p & o ferry port for Calais. Rooms are basic but adequate for one night, breakfast is buffet style and plentiful, great views of the channel and the white cliffs would recommend to anyone.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your anniversary and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great loation"

4
Gary D, Melbourne, Australia 28/10/2018

We stayed here for 3 nights 5 6 7 october on the 4th floor it was a last minute decision after we could not stay at our b&b due to its disgusting condition .Our stay here was great car parking around the corner was free .Breakfast was very good our room was good with a view over the port watching the ships come and go .Good staff would stay here again .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gary, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Amazing location"

4
User 28/10/2018

The hotel is in a vintage style, very cramped corridors and elevator but it added to the charm.The superior room was very nice, clean and cozy although the toilet was average. Very nice balcony with views. The lobby is small but delightful. I didn't use the restaurant services so I cannot say anything. Alex who made check in and check out was very professional and pleasant. Cha and Ceri from the bar were very nice and they made sure that we would not miss anything. I would recommend the hotel and will definitely be back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Alicja, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Our Wedding Anniversary"

5
User 21/10/2018

It was our 20th wedding anniversary and wanted to go away and do something! My Husband decided to take me to Dover! I loved it! Loved the hotel loved the staff, all very friendly and knowledgable, food was amazing and will definitely be back again! So you will have to stock up on Pino Gregio

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Debbie, Congratulations, wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your anniversary and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Decent, worth a stay"

4
DomBro79, London, United Kingdom 21/10/2018

We arrived late on a Friday and there were a couple of parties going on. At first I was wondering whether we'd get any sleep however everything finished up at a decent time. All the staff more than happy to help and they definitely make the place. Breakfast was really good in the morning and a great view of the harbour. Only down side was the rooms feel a little bit old and in need of love - but that wouldn't put me off coming back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Needs updating"

3
carlosandray, Brighton and Hove, United Kingdom 20/10/2018

Stayed here for three nights for work. This is a beautiful old building with loads of history. At the time of my visit the air con was being updated. I had no air con in my room. My friend in the next door room gave me their fan. Did ask for one at the front desk, but didn't receive one. I left the window open day and night so wasn't really a problem. There were gaping holes in the ceiling for the air con. The room was OK for one person but would have been a squeeze for two. The TV was in a good position opposite the bed. The usual furniture, also iron and ironing board and hairdryer. The bathroom is good, however very dated, definitely needs modernising. Especially as the downstairs restaurant, lobby and bar have an elegant modern look. Breakfast was really good, with a nice selection of the usual stuff plus cold meats and cheese. I'm only giving this hotel 3 stars because of the disruption caused by the building work.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Carlos, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Coffee Morning"

4
Chelseaboy22, Dover, United Kingdom 20/10/2018

Have been a regular visitor for many years popping in for a coffee and the occasional beer. Since the restaurant and bar have taken on the Marco White brand the costs have escalated. Wont be going here again - rip off.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to complete this review on TA. I was very surprised to receive your feedback, and as such, I would be grateful if you could provide me with further details of your experience as we don't have any record of such an experience. I can be reached on gm@dovermarinahotel.co.uk. In the meantime, please accept my sincere apologies for our shortfalls. I do hope we have the pleasure of welcoming you back in the near future and once again, thank you for your feedback. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Terrible experience"

1
User 15/10/2018

A few points: 1) We requested a quiet room, but instead a band was playing incredibly loudly until late into the evening. 2) The Chlorine in the pool was so bad our eyes were stinging and red and could only spend 5 min, max in there. When we complained to the lady at the reception, she lied and said this was the first she had heard of it, even though we spoke to our neighbouring guests who had had exactly the same conversation with her. 3) the hot water and plumbing was not working 4) not enough food ready at breakfast - had to keep asking for things to be refilled, like milk or hash browns etc 4) when we left a day earlier than our booked stay because the experience was so terrible, and they did not even refund the night we did not stay. Even though we could not sleep or shower very well in the hotel. Disgraceful. Especially when i paid so much for the experience. If Best Western would like to discuss this with me. please do not hesitate to contact me.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jinna, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Great water views and gym"

4
spssorg1, Jacksonville, Florida 12/10/2018

The excellent gym was a pleasant surprise, as most hotels in this price range in the UK don't seem to have one. The bartenders were great, and the selection of beer was as well. I stayed just one night after visiting the White Cliffs, which are maybe ten minutes' drive away.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our location and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover Habour port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Short visit in Dover"

4
Mattias J, Linkoping, Sweden 10/10/2018

The staff was very friendly and helpful. The breakfast was good and filling but a bit over priced. We ordered room service and the food was very tasty and arrived quickly. We also had dinner in the bar, amazing fish & chips. The room was clean and the balcony was very cozy with a great view. The spa was small buy clean and modern.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear mattias, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our hotel amenities and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover Habour Port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Dissapointed"

2
MrsJagger1983, Birmingham, United Kingdom 07/10/2018

We Stayed here before a cruise in September, only just had chance to leave a review but this hotel left us very dissapointed. We were under the impression we had booked a family room that was suitable for 2 adults and 2 children as stated on the booking (even though we only had 1 child) however arrived to a tiny room with a single bed put in the room with all the furniture still left in the room pushed up against another table so none of the furniture could actually be used as there was no room to move! The shower wasn't working property had no pressure so was just dripping when you put it on. When we got there we wanted lunch in the restaurant to be told they was closing it so we had to wait for another hour. We went back to find the exact same menu had been put up in price. We had to wait ages for our food. We had soup for starters and I ended up asking for bread to which the lady wasn't sure if we got it or not. She finally came over with bread but we had pretty much finished the soup by then. We were charged a lot for this “family” room. I feel maybe the hotel was fully occupied so we didn't actually get a family room in the hope no one would notice but still had to pay the price.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jagger, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea View deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Best Western Plus Dover Marina Hotel & Spa"

2
Ron S, New York City, New York 05/10/2018

With its impressive facade this hotel still has a commanding presence at the waterfront. And that looked like a charm of an old grand hotel to us. But its glory days long gone, the only old charm it shows is at the lobby. The room was small and smelly with the kind of odor that is endemic to old dated inns. And dated it is. To make the the long story short the bathroom sink has separate faucets for hot and cold water. The staff were nice and helpful. They provide free parking at an open lot behind the hotel. Wi-fi was good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ron, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Anniversary night stay"

3
Mrs_Escudier-Davies, Margate, United Kingdom 04/10/2018

Stayed here for one night, room was ok even though it had just been refurbished, food wasn't great very dry chicken. We both had massages which were ok we have had a lot better, overall it was an average stay but wasn't impressed enough to go back again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Escdier, Thank you for taking the time to post a review on TripAdvisor regarding your stay with us recently. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"GREAT FOOD, GOOD SERVICE, FANTASTIC CHANNEL VIEWS"

4
PaulFabia, Dover, United Kingdom 04/10/2018

Whether you are sitting in the restaurant or on the enclosed veranda, both offer fantastic views of the harbour, English Channel and shipping. Food here is great and service is also top notch. Rooms are en suite and all are of a high standard attracting an international cliental. It is certainly the "in-place" for wining and dining and staying in Britain's premier seaport.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Paul, Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our location and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover habour port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lovely spa and afternoon tea"

4
Laura A, Kent 24/09/2018

Came here for a spa and afternoon tea package with a friend, using a voucher code. We had three hours permit for the spa and gym including a treatment. We both went for relaxing back massages which did not disappoint. 30 minutes of pure relaxation, thank you to Nadia and Lucia. Afterwards we spent some time in the jacuzzi and there is also a nice relaxation area, steam room and sauna to use. The gym was quite busy but had a good variety of equipment, we didn't use it as we had worked out in the morning but a nice little additional offering if you wish to use it. My only criticism of the spa would be there is no swimming pool and the changing area is quite small. After our spa experience we enjoyed a delicious afternoon tea. Lovely fresh finger sandwiches, a scone, unlimited tea and a wide range of cakes. Everything was delicious and super fresh. It wasn't a heavy or stodgy tea and I would definitely recommend it as it was great value for money.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura, Thanks for taking the time to share your review with us. We really appreciate your loyalty and taking the time to share your valued comments. I am glad you enjoyed the afternoon tea and the team looked after you. We are a grade two listed building and therefore we do not qualify to have our own swimming pool. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lovely Hotel"

5
Leanne D, Colchester, United Kingdom 23/09/2018

Stayed here for our wedding anniversary as we wanted to visit the white cliffs, the hotel offered free parking and had a spa which was a bonus, the spa was quite small but wasn't very busy so was perfect for us, loved the jacuzzi was so relaxing, the hotel was nice and clean, the bed and pillows were so comfy, had a great nights sleep. Also only about 5 mins walk to the town. Cannot comment on food as we walked Into the town to a eat at a Turkish restaurant. Lots of shops near by and a Nando's and cinema. Thank you for a great stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leanne, Wow 5 stars! Thanks for taking the time to share your review with us. We really appreciate your loyalty and taking the time to share your valued comments. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Noisy rooms"

3
Jane W, Warrington, United Kingdom 23/09/2018

We stayed here before an early trip over the channel. Lovely reception & dining area. Perfect location for travel. Unfortunately the room was rubbish. Room 416. Small double. The problem is the noise of the bathrooms, someone flushed a toilet and was like a foghorn, someone run a shower and the room vibrated. Even Hubby said everything kept waking him up & he'd sleep through anything. One tiny lift which was a nuisance, would really struggle in a wheelchair. Steps up front and back too. Lovely staff, quick and easy check in, lovely breakfast. Ok for an overnighter. Can recommend Cullins Restaurant at the back near the Marina. Lovely little hidden gem. Hotel offers free parking in a car park one street back at rear. Free parking at the front between 5pm and 9am.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jane, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Dover Cruise Stay"

4
TBuckleyPlano, Plano 22/09/2018

We, and many others, were there for the night prior to the Disney Magic transatlantic to NYC. The hotel was packed. Being an old hotel, the elevator is not very large and this created issues in the morning when everyone came down to leave for the ship, or for breakfast. The staff was great, but overwhelmed with a small service desk to service the flood of people asking for their bills and their taxi at check-out. That said, they did a good job of trying to coordinate guests with the taxis they booked for the guest the prior day when everyone checked in. A lot of people missed their taxi because of the time it took to get an elevator. The day we checked in we went to the quick service restaurant next to the dining room to get ice cream. They were slammed and only had 1 poor young lady working the counter. She did a great job, but was overwhelmed. She had to get the food from the dining room next door and had to leave the cash register to get it. It took us 15 mins to get served with 2 people in front of us. They had run out of everything the two families asked for and had to rering the order for both. The Bathrooms have been renovated, but the hotel should be renovated again if it is to compete with the new hotels going up in the area.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Excellent hotel, perfectly situated"

4
Hatt, Wales 20/09/2018

I spent two nights at this hotel recently. The hotel is situated right next to the beach in between the two harbours. I paid the extra for a balcony room and it was well worth it. The hotel was spotlessly clean in both public areas and also the bedroom. The room itself had the facilities that you might expect. The bar could have been a bit bigger but there were plenty of tables outside when the weather was suitable - on the other hand not a problem if you've got a balcony room!!. The food at both dinner and breakfast was tasty and ample. Staff throughout were professional and friendly. The only negative about the hotel from my point of view is that I particularly like my cheese but the single, relatively small, slice of cheese was very poor value in my opinion.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Warm / noisy stay, id expect more but ok for one night "

3
StroudGreener, London, United Kingdom 16/09/2018

Nice seafront location with friendly staff. We didn't have time to eat in the restaurant but it looked good. Our room on the 4th floor, felt a bit dated (especially the bathroom), and was at the back side of the hotel. The room was very warm but when we opened the windows the road noise made it hard to sleep. Probably worth upgrading to a sea front room but it does make the hotel quiet pricey for the area.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Overnight stay"

5
User 14/09/2018

Friendly staff. Comfortable bed with sea view room looking on to the promenade and harbour. Great coffee the next morning outside. Rooms are getting refurbished so no aircon at the moment but there was a fan. Perfect for the night we stayed there. Great little place for anyone wanting a short stay in dover. Highly recommended and good midweek price.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you so much for your sharing your positive review with everyone, we very much appreciate it. We are delighted that you had a fantastic stay with us. We are really pleased that you like our coffee and excellent location. Thank you for recommending us to everyone. We very much look forward to welcoming you back to Best Western Dover Marina in the near future. Kind regards, Suresh Abbas General Manager

"Excellent staff"

5
User 13/09/2018

I was staying at this hotel for a week with my work on the last night there was an issue with my room so I called down to reception and spoke to a lady who I think is called Megan she was so helpful she got things sorted out and was extremely professional and so helpful . I have only had breakfast and a bite to eat in the bar at this hotel but it was all fine and cooked really well . The gym and spa is very clean and well looked after considering this is a hotel gym it's well equipped and has very knowledgeable staff . I will be staying here again and really do look forward to it . A big thanks to Megan and the other staff many thanks .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you for taking your time to write an review on TA. I am glad that the team looked after you. We hope to welcome you again in a not so distance future. Best regards, Suresh Abbas General Manager

"Another amazing stay!"

5
snne, Louisiana 13/09/2018

Just stayed here for the second time and throughly enjoyed it again! This hotel is amazing-lots of history and fantastic views! Was a little disappointed that we didn't have time to try the new restaurant. Also, want to thank the front desk for helping us order a late night pizza! Very helpful staff! Perfect location for cruise visitors.

bwmarina, Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you for taking your time to write an review on TA. I am glad that the team looked after you. We hope to welcome you again in a not so distance future. Best regards, Suresh Abbas General Manager

"I expected more for a Marco Pierre Whites restaurant"

2
User 09/09/2018

I have been to the spa first for a treatment which was very good. After I had an afternoon tea booked for myself but I took in my husband and my daughter. When I went into the restaurant i was shocked seeing Marco Pierre Whites pictures on the wall so I expected a very good service. Unfortunately it wasn't like that. First my name wasn't on the book so the guy who served us got panicking. He didn't know where to let us sit even the restaurant was completely empty. We ordered a children afternoon tea for my daughter asking for just ham and cheese sandwiches but on the plate there were different sandwiches with pickles and chicken and mayo. Not sure if the scone was included but she didn't get one. I think the guy who served us shouldn't be doing that job. I couldn't see any restaurant manager around or at least he or she wasn't easily recognisable. A little bit too pricy but the food was nice. Expecting more for a restaurant that's got Marco Pierre Whites name on. I probably would not going there again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Giovanna, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your afternoon tea reservation. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage Dear Giovanna,

"Mutton dressed as lamb"

2
UncivilEngineer, Hastings, United Kingdom 09/09/2018

Website room photos are deceiving. Our Room 316 was dated and these days you rarely come across small double beds but they exist here and they are not fit for sleeping on. Ours had a topper I can only think was to soften the springs of the mattress beneath. Breakfast was adequate although you get the impression that the staff are overrun as some tables were still dirty on top and bottom from the previous nights service. We booked this hotel over the local (lenny henry chajn) based on calling in earlier in the year whilst staying elsewhere but for the money the hotel down the road is far superior

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Overnight Stay - Better then expected "

4
Michael L, New York, United States 03/09/2018

My family and I stayed for an overnight as we were catching a cruise out of Dover Port in the morning . Having stayed and know what best westerns are like back home I must say I was pleasantly surprised . Nice overall ambiance , the room was a little dated but clean . Our shower didn't work at all but decided not to complain as it was the morning we were leaving when we noticed it and was unable to take a morning shower . We did eat in the restaurant for dinner and breakfast ( the breakfast was very reasonable and great buffet choice ) and the dinner exceeded our expectations and was very good . The location was amazingly close to town , beach and cruise terminal . The team that checked us in were quick and professional . We would stay here again - but hopefully get a room with a working shower :))

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest Thank you for sharing your wonderful review and rating with us on TA. It's great to hear you enjoyed your dinner at our newly opened Marco Pierre White Chophouse. I'm sorry to hear that your shower didn't work in the morning, we do have our in-house maintenance team in hand if this was highlighted to our guest services team. . It was our pleasure to take care of you and we look forward to welcoming you back very soon. With best regards, Suresh Abbas General Manager

"A Hotel with no food available, even for guests."

3
Hilary C, Liverpool, United Kingdom 02/09/2018

We chose this hotel for is convenient location to the White Cliffs and the Castle. After a 300 mile drive it was a relief to arrive, the receptionist checked us in efficiently and was apologetic that we would be unable to eat in the restaurant as it was the launch of MPW's Chop House. We weren't too worried as we would settle for the bar food or room service, however there was no other food to be had in the hotel so we settled for KFC. The following evening we still were unable to eat in the restaurant! We asked about bar food and again they were very apologetic to say that they weren't serving food - as we stood at the bar a man next to us was served soup. My husband asked the barman if they were serving food and he again said no and had no explanation as to why the gentleman was having soup. People were ordering Dominos to be delivered (we went out for fish and chips).

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hilary, Thanks for taking the time to share your experiences with us. I'm am disappointed that we were unable to serve any meals in out bar and room service. This was due to the opening assessment which we had in launching our new restaurant. We sincerely hope that you will solely not judge us on this experience and give us a second chance to welcome you back in the future. With best regards, Suresh Abbas General Manager

"Grand opening of the new Restaurant = No Dinner and no room service!"

2
OldStager_13, Hamburg, Germany 01/09/2018

I use this hotel several times per year for one night, just before I leave for Calais. Normaly I use the room service or eat at the bar. However, this time they had their "grand opening" of a new restaurant and informed me during check in, that neither a table in the restauran was available nor did they offer anything via room service. They tried to recommend that I use a restaurant near or to order a Pizza but never tried to solve the problem in any other way. As a status member, I expect al least to be informed upfront so that I could look for another place to stay. Most interesting for me was, that some other guests at my floor placed their empty food trays outside later that night. It seems to me that some guest were able to use the room service. Just disapointing!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experiences with us. I'm am disappointed that we were unable to serve any meals in our bar or room service. This was due to the opening assessment which we had in launching our new restaurant and will not happen again. We sincerely hope that you will solely not judge us on this experience and give us a second chance to welcome you back in the future. With best regards, Suresh Abbas General Manager

"Overnight stay at Dover Port"

4
M959ZVjackiem, coventry 31/08/2018

This grand style hotel is opposite the beach and monents from the port. We arrived late and were leaving early so were lucky to be alliwed to park directly opposite the hotel otherwise, i understand, the car park is at the rear of the building. The room and bathroom was small but functional and breakfast was good. The staff were helpful and friendly.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for your feedback, delighted that you enjoyed our views and location. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Escorts in the hotel"

2
jaimethetraveller, London, United Kingdom 31/08/2018

The hotel itself was very nice apart from the fact our room was very close to some Escorts that were working there. There was a constant follow of clients coming and going making a lot of noise. We complained a number of times to the reception but nothing was done. It seemed liked they welcomed the extra business hoping that maybe the clients would use the restaurant.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jamie, I was very surprised to receive your feedback, and as such, I would be grateful if you could provide me with your telephone number on gm@bestwesternhotel.co.uk so that I may contact you at your convenience to discuss in detail. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Disappointed lunch guests"

1
User 30/08/2018

We went to the Waterfront restaurant for lunch today, only to be turned away, as the restaurant was closed. Nothing to say this on the website which we had checked before we set off and nothing now as I've checked again. One of our previously favourite lunch venues, off the list now!

"Very hard beds"

3
philippa39, Northampton 28/08/2018

Stayed here for one night with family on check in staff very helpful Once in room accommodation dated but clean with an unfortunate under smell. Someone had plastered my daughters room but not re wallpapered it making it look like a damp patch, The bathroom fans were extremely noisy and so was the plumbing.Both my daughters were woken in the night by said plumbing being used by others. Due to very wet day had Dinner in the Restaurant Don't bother unless you are super rich up to 4 members of staff hung around a large party meanwhile everyone else waited ages inbetween courses. My husband orders a slight variation to the menu and was served the original dish which had to go back we sat down at 8.30pm by 10.30 pm when restaurant closed we still awaited our pudding which was then served cold (Sticky Tofee Pudding ) with custard out of a packet not quite what I expected from the menu but although tasteless was edible. We had to go and ask for the bill which was not correct we were charged for 4 three course meals when we had 2 and 2 two course meals so please remember to check your bill Breakfast was very good although the 'you can order poached or fried eggs ' sign was hidden behind the scrambled egg I presume so you missed it.The decafe cofee tasted like water and was lukewarm but I did eventually get a waiter to notice me and served me a cup of hot decafe tasting of cofee, Basicalky none of the staff want to serve you and the manager was so busy again on one table alone Definately not managing his staff and had little care generally for the rest of his guests. On checkout we were not asked if we enjoyed our stay I presume because they already know the answer and do not want to change anything as it seems guests are an inconvenience Not a hotel I will stay at again or recommend

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Philippa, I would like to take this opportunity to thank you for taking the time to complete this review following your stay at Best Western Hotel & Spa Dover Marina. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. The hotel is a grade Two listed building which is 187 years old and currently going through a part refurbishment which is due to complete early Summer in 2019. I have shared your comments with my senior team for immediate action and will ensure there is re-training with the team member highlighted. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Please do let us know when you are next returning so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Good hotel "

4
lauraanded06, Telford, United Kingdom 27/08/2018

This hotel we stayed for one night before our tunnel crossing to France, good location, views of the ocean, clean hotel, fair sized rooms for 2 adults and 1 child, clean bathroom however the bath was very tiny indeed more for small child than adult. Restaurant was okay small portions though for all people eating. Bar good and comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura, Many thanks for your feedback and taking your time to write a review. I am glad that you enjoyed the great view of the ocean from our hotel. We are opening a Marco Pierre White Chophouse on the 31st of August and a Marco Pierre White Wheelers fish & Chip shop mid October. Also, our bedrooms will start renovating from mid September. Please do visit us again and when you are in Dover and when you can have the opportunity of experiencing all of our facilities. We hope to welcome you back soon. Kind regards, Suresh Abbas General Manager

"Dropped in for coffee"

5
Susiedids, Sittingbourne, United Kingdom 27/08/2018

Dropped in for coffee but ended up having a snack. Lovely ambience, polite staff and wind range of food available all with a sea view! Couldn't fault this place especially because of the building works around the harbour. Please visit.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susie, Wow 5 stars! Thanks for taking the time to share your review with us on TA. We really appreciate your loyalty and taking the time to share your valued comments. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Fundamental system flaws"

2
rodney3rd, Washington DC, District of Columbia 24/08/2018

I really wanted to be able to give this refurbished historic property a better review. It has a lovely exterior, hearkening back to a different era of beachfront hotels. The public areas in the interior are thoroughly modern. The staff was polite and efficient. There were two critical problems, however, which could not be overlooked. The elevator is dangerously inadequate. It is really nothing more than an upright coffin, typical for older, tiny boutique hotels on the Continent, but completely out of place in a five story property with scores of rooms. Since we were on the top floor, it was extremely unpleasant. As my girlfriend, an ambulance rescue squad volunteer in college observed, the inability to use a stretcher in the elevator would endanger anyone suffering an emergency. The second issue was the non-existent shower water pressure. The shower itself, much like the elevator, was a claustrophobic box. A tiny shower in a tiny bathroom in an older hotel could be overlooked as impossible to alter, but the bare trickle of water could not. We showered in the evening so there should not have been any taxing of the system as sometimes is experienced during peak morning usage in hotels. If they fixed the water pressure and installed a modern size elevator shaft this hotel has the potential for a "5."

"Generally fine but slightly naff room"

4
Jamie M, London, England, United Kingdom 20/08/2018

Hotel location is good, just by the the port. Spa & gym facilities were very good and great opening hours. All staff were lovely. Breakfast was good. Only real issue was the actual room, which felt a bit run down and incredibly dated. Also had a pretty uninspiring view of a car park... (room 307). If you're just looking for a place to rest your head its fine but go for a better room if you're after something more romantic/relaxing.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jamie, Thank you for taking the time to share your feedback. We apologise for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. please be assured of our immediate follow up together with our team to ensure this does not happen again. We hope for another opportunity to exceed your expectations. Best regards, Suresh Abbas General Manager

"Foot Print in the shower"

2
User 20/08/2018

Upfront the dinner saved this place from a much lower rating. The dinner was surprisingly good. The room is ok. The bathroom has industrial vinyl flooring. Makes it look already not to inviting. The bath tube is in a dire need of scrubbing and bleach. The towles are a miracle. They smell of bleach and desinfectend still manage to keep an ugly gray tint and the edges are decorated with some contrasting splashes of dirt. No Aircon .... The restaurant has the ambient if an upgraded cantine. The breakfast is bad, half gone e of Mortadella & stale bread ... By UK standards this may be a 3 but I am traveling a lot around the world and on a global standard it us poor.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andy, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Very dated"

4
cneuen, calgary 19/08/2018

The hotel is on the seafront which is nice and the lobby and bar area is nicely decorated and updated. Our 4th floor room had a seaview. However the room although comfortable had a very small dated bathroom that definitely requires updating. It's clear that this hotel was quite a feature in its day.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cneuen, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Lovely hotel"

4
A S, Oxford, United Kingdom 15/08/2018

We had a really nice stay here, we took my parents and rooms were swapped to allow for my mums slight disability. Staff were extremely friendly and helpful. Breakfast was really good and plenty of it. Rooms were spacious and comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Wow, 5 stars! Thank you for sharing your review with regards to your recent experience here at Best Western Plus Dover Marina. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Super"

5
G8773ALJanet, Deal, United Kingdom 13/08/2018

Made a booking for afternoon tea with a friend . Was not at all dissapointed . On arrival window table had been reserved . Service excellent , served by two very smart and polite young girls one who probably had not been there long. Very efficient , tea replaced with milk frequently . Quality and freshness of the tea and food was superb . Went to Spa to enquire about facilities ,looked amazing though was not invited to look around ,however lady on reception very informative re treatments available and given phamplet . Would defiantly return .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Janet, Wow 5 stars! Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Wedding"

2
DJSPCleethorpes, Cleethorpes 13/08/2018

Don't go in summer unless you like sweating in your room. Shower not great. Breakfast good. Only aircon in lobby ground floor. They don't know if coffee goes in tea pot or tea goes in coffee pots. Lift was installed before the WWII.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"afternoon tea"

4
tina w, kent 12/08/2018

we went for an afternoon tea ,what was very nice we looked round the hotel ,in a very prominent sea front position,just walk across to the beach ,seating out the front also for food ,and large seafront inside restaurant ask for window table the reception and inside bar area was nicely furnished with modern chairs ,free parking given just out the back plenty of spaces

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tina, Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Dover Visit"

4
User 12/08/2018

Nice hotel, probably the best in Dover. Friendly staff. Worth getting by a room with a balcony overlooking the water, great for a cocktail. Just be aware that some on these rooms are above the bar and lobby and they play music all the time so you'll hear that, especially late at night when trying to sleep. Spa was nice too

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Highly recommended"

5
User 02/08/2018

Would highly recommend this hotel close too the beach and lovely rooms beds were comfy and food was very tasty too enjoyed the breakfast very much!! Staff friendly and welcoming on arrival we checked in very late at night and the staff filled our baby's bottle with milk for us no trouble and couldnt of been more helpful also on leaving my daughter sadly left behind her brand new Jessie doll we got from Disneyland and was very upset it had been forgotten, Spoke too the hotel the next day who said the cleaning staff had found it so we arranged postage for them too be reunited Jessie came today and couldn't thank them enough they went above and beyond will definitely stay hear again couldn't fault anything ??

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Stephanie, Wow, 5 stars! Thank you for sharing your review with regards to your recent spa experience here at Best Western Plus Dover Marina. I'm most pleased to hear that the Team managed to find your daughters toy. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Tired hotel, ran out of towels! "

2
Chrissie213, Charlotte, North Carolina 31/07/2018

This hotel is very tired. Our room and my sister and her husbands room had no towels upon our arrival. When we inquired they said that they were running low. They delivered two bright red towels, no washcloths or hand towels the whole two day stay. Strange. The beds were comfortable and furnishings were adequate. I knew what to expect based on the reviews of other travelers. They are right on. So I was expecting the condition of the hotel to be as it was. It is an adequate hotel, but don't expect anything other than that. We are dinner one night in the hotel restaurant, we ordered the three course meal starting around 8:00 pm. After the second course we didn't see anyone for about an hour, at 10:30 pm a waitress came out and asked if we still wanted the dessert we had ordered. We were in no rush, but again we just thought it strange the lack of service. Positives: great location to Dover Castle which is what we were in the area to see. Pleasant seating area outside the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Chrissie, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. Dover did experience over 35 hour traffic block which caused a delay in our usual delivery. I have forward your comments to our outsourced laundry company to follow up on this matter. I have also noted your comments about you the lack of anticipation and customer service from our bar staff, which I have also shared with our Food & Beverage Manager for his immediate follow up with the team. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Lovely view, superb serive"

4
jschiller1956, London, United Kingdom 29/07/2018

We stayed one night in this lovely hotel right overlooking the Dover beach. The staff was warm, friendly and responsive. A taxi was called for us and were given excellent walking directions to the P & O Ferry terminal (without which we'd have become hopelessly lost), The hotel has clearly undergone recent upgrades and the new finishes, especially in the bathroom, show real care and attention. The only reason for not giving our experience an "Excellent" rating is that, as one of the reviewers indicated below, our fourth room was much too hot. A sign posted in the room indicated that air conditioning was due to be installed but not yet operational. However, upon our request, a fan was delivered to our room which made it possible to sleep. The buffet breakfast had many choices and was completely satisfactory. I would absolutely stay here again, but would avoid doing so in extremely hot weather.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review and choosing to stay with us here in Best Western Plus Dover Marina. You're right, we have a fantastic central location but I'm most pleased to hear that the Team looked after you so well. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Romantic get away - dinner, bed & breakfast, with a treatment in the spa for two"

5
JEZZER1977, Ashford, United Kingdom 25/07/2018

I took my Fiancee away arranged the grandparents to look after the children and spoilt my partner for her 40th. Had a Super Deluxe room with great sea views, room 100, a large room with big balcony to have a drink on and take it all in. The spar has been recently updates, with a new spa, steam room and sauna, but there is no pool for a swim. The restaurant is going through a modernisation and Marco Pier White is opening a Chophouse there so good things ahead. Although we had the A La Carte menu which was limited but great food. The only gripe is that the booking was for my partners 40th and when booking they did say that they would make an effort on the table in the restaurant and provide a desert with 40 on but this did not happen. However staff are nice and there seemed to be a genuine miscommunication with front booking desk and the restaurant booking. Breakfast was really nice the next day with a good selection of hot and cold offerings. We had a treatment in the Spa and the service was exceptional. the Indian head massage made me want to book this hotel again and go back for more. All in all a relaxing and well needed break.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jezzer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"A nice place to stay"

4
Susanlilian1, Maidenhead, United Kingdom 23/07/2018

During the heatwave the harbour looks so inviting from the bedroom window, watching the swimmers and various little boats on the harbour is so relaxing. Our room was on the 4th floor and was very comfortably furnished with a nice bathroom, but probably due to the heatwave it was quite unbearably hot at night. This is the only critisicm of the hotel, otherwise it is an absolute pleasure. The staff are friendly and helpful, the food is beautiful. I would happily stay again anytime.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"Faulty towers"

1
jeeptracker, Melbourne, Australia 22/07/2018

We booked via internet one night stay in dover prior to cruise.being best western members we chose this dover hotel..on arrival we waited at the empty reception desk for 15 minutes..we asked both a barman and later a passing bar maid if they could fetch somebody..by the way the bsr had no customers requiring service and the barman simply ignoring us ..finally a lady appeared through a door apologising..after recivinf our key we entered the small hot elevator..worst to come i thought abd was right'' the level we go off was stiffling hot..no other people seen...on entering the room it was simply unbearably hot and stuffy...i was ready to lose money and check out..i could only open window by 2 inches ..and barthroom window also raised only one inch and held it up with a toilet roll...i asked the staff if somebody could open up the windows to let air in...she said sorry but windows not allowed to be open in case kids fell out...i was given a noisy fan to circulate the hot air around the room...yes it has been a very hot july in the area but that is no reason to not provide comfortvfor guests even if they need to open windows place tempory bars ir even dare i suggest portable room air conditioners.. next day checking out the lady said the owners were aware of the lack of air conditioners in 2017 and were going to fix the problem in 2018..thanks but that did not help us..so dover best western we must say how extremely disapointed in the very poor facilities provided as a best western banner hotel.we hope the owners will attend to both staff attention to guests as well as common sense approach to provide comfortable rooms regardless of weather conditions

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to complete this review following your stay at Best Western Hotel & Spa Dover Marina. I would be grateful if you could provide me with your telephone number on gm@dovermarinahotel.co.uk so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry that you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas

"OK but could have been better"

3
User 15/07/2018

Nice old hotel, good location by harbour. Booked sea view double with balcony which was a good size, as was the bathroom. All clean and comfortable. Unfortunately the floors were quite creaky and someone in the room above seemed to be pacing around a lot early in the morning and late at night which was annoying. Reception area was nice but the receptionist had to be dug out of a side room by another member of staff. She was very uninterested, unsmiling and didn't even bother to tell us what time breakfast was served. She didn't look very smart either, wearing a poorly fitting white shirt. The usual restaurant was being refurbished so it had been relocated to a function room. Food not bad but zero ambience. Visited the delightful White Horse pub on the second night instead. Breakfast served in the restaurant but waiter didn't tell us about the buffet being served in adjacent room until we asked. We were amazed to see a man sitting having breakfast in very dirty work overalls! Surely some standards could be imposed. All in all, not dreadful but some staff training issues.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Derrell, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. The hotel is currently going through a part refurbishment which is due to be completed in 2018. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Alright but not the best"

3
User 13/07/2018

I was only staying 1 night in Dover while I caught up with a friend, the room was clean and the view was great but the toilet system was making noises every 5 mins not good to sleep with the noise. Food was good I had got room service. When I was settling down for sleep there was a loud knock it was room service again with more food which I hadn't ordered. Staff were polite but there were a lot of works going on around the hotel which let it down.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Natalie, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. The hotel is currently going through a part refurbishment which is due to be completed in 2018. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Old Property NOT worth it??"

1
User 13/07/2018

Nothing really good about this property.I went there for my wife birthday & I requested champagne glasses, ice bucket, rose petals & birthday cake with her name on it. Rose petals were on the bed, but plastic petals, cake was there without name & was off cos they left it in the room. God know when cos Black Forest cream was off & chocolate was start melting. Ice bucket no plate & no ice was left in the bucket & water dipping from the table to floor. They charge me £9.45 for glasses & rose petals & £15 for the cake which I have to send it back so they didn't charge me for that, but my surprise was all spoiled & nothing was done. Booking.com show nice pictures of the properties on there website & when you arrive to you superior balcony which you book it, you get 187 years old room. I will not recommend anyone to stay in this property if they have good decent taste of other properties. Booking.com should also update there pictures for future.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sagar, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies once again for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. The hotel is currently going through a part refurbishment which is due to be completed in 2018. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Really not very good"

2
WestChiltChap, West Chiltington 12/07/2018

This hotel brings a bit of shame on the UK hotel industry as I would be embarressed at what visitors to the UK into Dover may think of whole industry. How some reviews are better than poor beggars belief. Here is why and I will put the better points in too. On arrival at 16:00, no person on the front desk. I'm left hovering wondering how long I will have to wait. After several minutes, I flag down a passing staff member who awkwardly tries to help. At last, after 5 minutes, the check in girl turns up. Car park is opposite, plenty of space and free with a pass given by reception. That's nice. Off to 1st floor room and as I read that the lift was painfully slow, I took the stairs. That' is past the pot wash room which stinks of food fat all through the corridors. Not nice. Into the room and I felt like I had gone back in time to a Fawlty Towers type room. Clean enough but very basic. Not too nice. Into the bathroom, pull the filthy brown light pull cord and hey presto, lights BUT also the fan. Seriously the nosiest fan I've ever heard. Not nice and when I showered, it didn't even take the steam away. I'd recommend taking it out! Bathroom was clean enough but it was so so dated. Old fashioned basin with old taps, cringey shower curtain, cheap loo seat - get the picture? Not nice. Room had double doors onto outside balcony with the best view of Dover harbour anyone could wish for. Nice. Doors were very poor quality though with cheap furniture on them meaning the security in this room was very questionable. I slept with them open as there is no AC working and it was a warm summer evening. If you are not a six foot bulk though you may not like to do this. Mind you, one shove and you'd be through them no problem. Not nice and should be addressed by the hotel. The hotel was quiet through the night. Nice. Under my room was what would normally be the restaurant area but this is being refurbished. Can you believe that at 07:40, loud music kicked off below my room which woke me up. I'm astounded that the hotel have not banned radio use by contractors working in there before say 09:00. This was a serious management flaw and I mentioned on my check out to a surprised lady which was amazing in that the radio room is literally next to Reception. Not nice and poor management. Breakfast was appalling. All of the cooked food is on a buffet and was literally stone cold. The sausages were also barely cooked being just pink in the centre. Not nice but to be fair, if it had all been piping hot and cooked a bit more, all would have been nice. Hot food is not too much to ask, is it? All the staff I had contact with were pleasant enough and I think it is a shame that they have to work in what looks like an underfunded, poorly managed establishment. The room wasn't cheap either at over £140 for one night. Not nice. So in summary, stay here as it is just OK, but it should be so much better and I believe there must be better to stay in in Dover.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, I am very sorry to learn of your disappointment with our hotel. Many of the points you raise could have been addressed by myself or the Duty Manager at the time had you chosen to raise them with us as it is our aim to ensure everyone has a happy stay. I do not have your private details to contact you, but by all means contact me if you wish to discuss the matter further. Best Regards Mr Suresh Abbas General Manager

"Not a good experience"

2
Christine V, Greater London, United Kingdom 12/07/2018

We stayed at the Marina Hotel for one night , we were attending a wedding and we had 2 rooms. My husband & I have stayed in many hotels, but we have never had such a horrible room as this one. The room was very small, you couldn't hardly open the window, even though it was on the 4th floor, the curtains at one end of the curtain rail were coming off and the nets were fraying. Also there was a constant problem with pidgeons outside the window. The room was so hot that it was unbearable,and I ended up feeling quite unwell with the heat.We requested a fan , but it never materialised. The floor sloped downwards so you felt like you were running down a hill. I appreciate the building is old. Also to walk across the room you had to go sideways at the end of the bed, being careful not to bang into the tv. The shower unit was extremely small & there was just a trickle of water coming out. There were large blue pipes running along the wall in the bedroom. I think these were possibly connected to the air conditioning which was installed, but not working.. Surely it would make good business sense to have this installed for the summer season.This is all not what you would expect from a 4 star plus hotel. Our second room was also very small , but not as small as the other room. But there was also only trickling water from the shower. Also it was very hot. The room & bedding were very clean and the staff were very polite but the reception desk was unmanned on a couple of occasions, which we found very strange for a big hotel. We visit the Dover area frequently but we will not stay here again. The rooms at the Premier Inn down the road are 100 times better than the little hot house that we stayed in. I have written & complained, but so far have not received an acknowledgment.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Christine, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, it is for health and safety reasons, we do have to install window restrictions however, the hotel is currently near completion of installing central air condition unit which would be available as of mid-September. The hotel is also currently going through a part refurbishment which is due to be completed in Spring 2019. Despite the disappointment on this occasion, we do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble-free stay. Kind regards, Suresh Abbas General Manager

"47 years to return"

4
Willy626, California, Maryland 10/07/2018

Finally got a chance to return to Dover Harbor. Many changes since the White Cliff hotel annex and the opening of the Chunnel. Was able to walk the promenade, stroll downtown via the subway underpass and catch some outlet shopping. Good to see the ferries still running, miss the hovercraft.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Willy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"Better places to stay in Dover"

2
User 06/07/2018

We needed an overnight stay for our upcoming cruise and chose this because of the charm in the photos - BIG MISTAKE. The conditions of the hotel are very poor. Everything about the place is poor quality from the bathroom fixtures to the soap. Its clear that this is all about generating profit for the owners. No ventilation in the room so the windows had to remain open - sounds form the street all night! A cheap fan with a broken pedestal was all we had to circulate air in the room. If you must stay in DOVER you would be wise to skip this place and stay in a newer "less charming" location. At least you will have a chance at a better night's sleep.

"Not as good as our last stay but great location"

4
WeeLuv2Travel2, Pennsylvania 05/07/2018

We read that the hotel were installing air conditioning in the rooms so we were hoping to get one of those rooms but no luck! Room was very warm and window frame was disintegrating. We were given a fan which helped a little. We sat outside and had a drink and the tables were rarely cleared. The shower was a very old Mira so the power was very weak. However, what concerned me most was that a guy walked in with a couple of backpacks and said he was not staying in the hotel but could he leave his luggage for a while. Seriously, in this world we live in the receptionist should have politely said no. Not our best stay in this hotel.

"Horrible, Horrible, Horrible...."

1
User 05/07/2018

Horrible hotel, great location, good reception that makes you think you're somewhere pleasant and thats where it ends....... Stayed in room 411 and will never return......... Smallest, warmest, slowest lift in Dover leads probably to the smallest, warmest hotel room in Dover, think Alice in Wonderland...... No air-con, bathroom so small- think under stairs cupboard- that I had to come into the bedroom to dry off after having the worst shower experience ever!! I have never, ever, ever, ever had to shower in such a low trickle of water, it was like a mister spray for tropical plants. Taking into account the sloping floor and bowed walls I have never in all my life been as happy at leaving a hotel..... The bed was like a hammock and so uncomfortable, I really cant think of anything positive to say about the room.......... I have been in Dover several times and always stayed at the Premier Inn, staying here was one huge mistake that I will never repeat, and i mean even an offer of a free stay i will not be back.......... And it was £40 more expensive for the two nights that the Premier Inn!!!

"Good outlook and location if cruising."

4
User 04/07/2018

Group of international friends meet here before embarking on a cruise. We found the location good. Parking and shopping very close. The rooms maybe a little small but that is acceptable due to the hotels age. We all thoroughly enjoyed the meals and the staff were wonderful. Definitely stay here again.

"Great location, needs a lot of work"

2
Mjdean3326, Denver, Colorado 03/07/2018

There no arguing that this hotel is in a great location right on the Dover waterfront and close to ferries/cruise ships. We spent three nights there the first week of July. It has free parking and great WiFi. The pros stop there though. The rooms are small, but livable. There is no air conditioning at all, which I couldn't find mentioned on their website. This isn't an issue in December, but in July, it's a big issue. Our room was stifling during the day. The only recourse was to run a floor fan and open the window. The window, with no screen, only opens about 6 inches. Not wide enough to get a good breeze through, but more than wide enough to let the local pigeons through. We came back one afternoon to find a pigeon had pooped in several locations in the room and knocked out stuff off a table. The hotel's response was ‘don't leave the window open'. Ok, so I either get pigeons rooming with me or come back to a 28c room. The icing on the cake was on our last night we had no hot water pressure at all. They are working on upgrades to one of the wings and they shut off the hot water. We were warned that the hot water pressure would be low until 5pm. At 10pm we still didn't have pressure and the front desk had no idea they had even been working on it. When they finally admitted the hot water wasn't working, they went to look for the workers (who were staying in the hotel) and found they were all on a pub crawl. The assistant manager was pleasant, but had no rooms available to move us and only offered to let us use the shower in the spa in the basement. This will be a nice place once the air conditioning is in and they work the bugs out of the improvements, but right now, stay away.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Dean, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. The hotel is currently going through a part refurbishment which is due to be completed in 2018. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Older Property Is Exceptional Because of Great Staff"

5
M E, Bowling Green, Kentucky 22/06/2018

Steven was very welcoming and efficient as he checked us in but we were disappointed that there was no room with a view and two beds. Because of health issues my husband and I each need our space and it was rather tight with only a fan for comfort. Steven did make sure that our son's room had a view and a balcony so we had a space to be together when we were not sleeping. Our son even let us slip in at 4:30 a.m. to watch the sunrise over the Atlantic. Suresh made our dining experience elegant as he politely attended to all our requests. The food was visibly appealing when presented and did not disappoint when tasted. We devoured the king prawns, pasta with muscles, sirloin steak, etc,, and were so full that we ended up having the sticky toffee pudding sent up to our room. We didn't eat breakfast in the dining room because we had an early tour scheduled but we made coffee in our room and there was a bowl of complimentary apples at the front desk that helped to get us started with our day. We were out exploring all day so our room was clean and inviting when we returned late that afternoon. I appreciated that the bath was a tub / shower so that I could soak with out going down to the spa. I did not inquire whether access to the spa was included in the price of our room. The next morning check-out Charlotte made check-out easy and our bill was accurate. We will probably stay here again if we ever get back to Dover.

"Afternoon tea"

5
jaxdeal, Deal, United Kingdom 20/06/2018

Myself and a friend had afternoon tea here today, was very good value as we had a Wowcher deal. Food was lovely, great assortment of sandwiches, cakes, scones, jam and cream, plenty of coffee and a glass of Prosecco. Service was very attentive from all the staff and we were made to feel very welcome. Would highly recommend it for anyone who fancies a treat!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jaxdeal, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Short stay"

3
Chris M, Leicester, United Kingdom 19/06/2018

Stayed here for 2 nights. The room they gave us 421 ( rear view)had a broken bed which was unusable. The balance was so dirty I would of thrown it away. When I complained the management gave me a free upgrade because they couldn't sort the bed out. The new room 117 (rear view) was much better but the view of the full skips was not the best. 421 had a better view ( top floor end of building). All in all we had a good stay and the hotel staff were very pleasant

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Chris, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Great location if you're sailing out from Dover"

4
User 18/06/2018

The hotel is on the harbor with great views! We were going on a cruise out of Dover so this worked best for my group. The rooms were large & clean. No AC but it was cold when we were there. There was a fan on a pedestal provided.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Luvdflying, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Just an overnight stay to Dover"

4
User 18/06/2018

Wasn't to impressed with the bartenders during the day. One of them seemed to have a very bad attitude problem due to having to want to spend some more time with a women at the bar; as if we was non existent. However - the auburn hair coloured night shift porter was absolutely amazing! Couldn't have done any more to satisfy our stay at the hotel. I can't remeber his name as it was a couple of weeks ago we visited, but just got round to doing this review, however he has brilliant. He deserves tips! Xx Love Jamie and Luke x PS. Thank you for your amazing sandwich ??

"Our return"

5
jabsbja, London, United Kingdom 15/06/2018

We were invited back after a mediocre stay we had at this hotel a while back now and we were very surprised by how different things were this time. The food we had in the waterfront restaurant was lovely, our room was decorated beautifully, we had a stunning view and the staff were all great. It's rare to see a hotel that cares so much about everyone's individual experiences to the extent that the Dover Marina Hotel does. We will be back soon :)

"Great hotel and Stay"

5
User 10/06/2018

My daughter bought a night at this hotel for my husband's Christmas present so that we could visit the railway in Hythe. Having never stayed in Dover the hotel was selected on the internet so we were not sure what to expect. However we had a great family room as our daughter and grandson joined us for the weekend. It was very roomy and comfortable. The only negative was that the sides of the bed settee were very sharp and stuck out once it had been made up for us. We did mention this when we checked out. The shower and other facilities were very good. We did not eat dinner in the restaurant, but we did have breakfast in there this morning. It was scrumptious and the service was very good too. All of the items on the buffet were fresh and replenished regularly. All of us had a great meal. All in all we had a very good stay in this hotel and would be very happy to return in the future.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Maureen, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Phenomenal staff!"

5
User 06/06/2018

Ann went above and beyond to help book taxis and solve logistical problems with me and my group. She really made the trip as easy as it could be. The hotel is a great place to come back and reset after a long day. The rooms are a bit small but they have the best views!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Michael, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Nice hotel"

4
Boomshockin, Palm Bay, Florida 06/06/2018

We stayed just one night. We are a family of 5 so we had to get two rooms. The rooms were clean and have AC. Bathrooms were fine with great water pressure. Having stayed in other hotels in the UK this was above average. The staff was very friendly and helpful also.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Thank heavens the castle is there."

3
Paul W, Leicestershire, United Kingdom 04/06/2018

It's location on the waterfront is good but difficult to find whilst major redevelopment is currently ongoing in the area. The staff could be more friendly. The room was well presented but small. Our bathroom sink was blocked. Reported it to reception but no note was made of this. Bar prices are excessive. Breakfast whilst served in a good area was luke warm and certainly didn't match the surroundings and cost.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Paul, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"OK for one night, bad bar service"

3
DonRobertoSanJuan, San Juan 02/06/2018

We had a double room with view of the harbour and a small balcony. A little run down but OK for one night. There is a bar and restaurant in the lobby area and we sat down by the window for a late lunch and some drinks. The only available table was dirty with glasses and old dishes on it and after waiting a while for service had to remove it ourselves and go to the bar to order. A hotel is not a pub and should offer decent service. It gave us a bad taste and we decided not to have dinner there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Don, Please accept my most sincere apologies for what was clearly a disappointing experience. Thank you for your feedback following your recent visit which we have taken on board. The hotel is currently due to undergo a refurbishment plan with all bedrooms & spa which when completed will be fabulous. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Kind regards, Suresh Abbas General Manager

"Five star Spa, One Star Hotel "

2
User 26/05/2018

The spa was perfect could not ask for more. Staff was very friendly and you really do get the personal touch. Although the hotel staff were very friendly and accommodating the hotel needs desperate updating. The windows need cleaning and the gym equipments need cleaning as well. The carpet was old so not sure if it was clean or not. Didn't dare to walk bear footed on the carpet. The rooms are very small. I stayed on my own and I found it small - not sure we would have stayed it my husband had accompanied me. The lift is very old and out dated and slow. I could go on.... Once you enter the hotel Foyer you are present with a modern scene including the bar and restaurant but all that comes to an end once you enter the lift. I have every intention of going back to the spa but won't be booking myself into the hotel again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Stacy, Please accept my most sincere apologies for what was clearly a disappointing experience. Thank you for your feedback following your recent visit which we have taken on board. The hotel is currently due to undergo a refurbishment plan with all bedrooms & spa which when completed will be fabulous. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Kind regards, Suresh Abbas General Manager

"Outstanding service"

5
Gordon B, London, United Kingdom 19/05/2018

We stayed here for one night whilst en route for the ferry. It was quite late when we arrived but the welcome was outstanding. Once we had taken our bags to the room we went to the bar area where James took care of us. We ordered sandwiches because it was so late. James really is an outstanding ambassador for this hotel and he really does raise the bar on customer service. Our room was very comfortable and we woke refreshed for our journey to France. The staff in the morning were also so very helpful. We will not hesitate to stay here again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gordon, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Royal wedding"

4
mitchy25, dover 19/05/2018

I visited the hotel with my mum to enjoy the royal wedding and the afternoon tea. Well the afternoon tea was fabulous and fulfilling definitely no complaints. A very royal affair.???? The event could have done with more advertising and hype as I feel this was not achieved and should have been due to such an iconic day! My only criticism was that the new members of staff behind the bar needed to have some guidance and support with regards to their customer service. Can I mention Liam the Bar Supervisor.He was superb and attentive towards all of the customers and making their say special as it should be on such a royal occasion. He looked like he was the only working here,there and everywhere. A fabulous polite young lad who is an asset to the hotel! Thus would have been a 5* review Note for the hotel could do better! Well done to Liam and the new bar staff you all did a fabulous job!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mitchy, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"simone "

5
User 16/05/2018

Just had a lovely weekend here with spa treatments and afternoon tea. Staff were professional and friendly. Room and bathroom comfortable, spa treatments were excellent with afternoon tea. Good choice of food for breakfast, lunch and evening meals. Enjoyed our visit and have booked again for later in the year.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Simone, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Worst spa ever"

2
User 12/05/2018

The hotel is a great location, but if you are coming to enjoy the spa I would suggest you pass. The spa treatments seem okay, but the facilities including the jacuzzi were horrible. The changing rooms were full of hair and dirty towels and you have to ask if you want a clean one. The worst bit was the jacuzzi. The glass enclosed hot tub was trapping the steam which due to the level of chlorine was stinging the eyes of everyone in it. We at first thought we were lucky to have it all to ourselves but when we entered the luke warm 'hot tub' after a few minutes it began to feel like we had been chopping onions for hours. I would suggest staying at this hotel for the view of the water and proximity to Dover castle but the spa should be closed.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent experience with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. I am disappointed that we didn't get this write, could you please email me on gm@dovermarinahotel.co.uk with your contact number as l would like to speak to you. Kind regards, Suresh Abbas General Manager

"Excellent service"

5
Alan512018, Maidstone, United Kingdom 12/05/2018

We stayed in two of the recently refurbished rooms, one with sea view. Both were excellent. Very comfortable beds and high quality furnishings and bathroom. From our arrival at reception, the service was great and we were made to feel welcome, even though they had a wedding going on. Good communication between reception and dining room. We'll be back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Alan, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Very disappointing!!!"

1
User 09/05/2018

Stayed one night at the seaview double room which is spacious with a good view. Besides, the front office manager, Mr. Harvinder Singh was very helpful in bringing ice and burn gel when my wife was accidentally injured by a pot of hot water in the room. Having said that, the hotel disappoints us in several major areas. Firstly, the hotel's renovation to install air conditioners is underway, and OMG, we suffered from air ( maybe from generator, see photo) and noise ( hammer knocking) pollutions when both began next to our balcony at 9am. Secondly, we could clearly hear the footsteps of other guests on upper floor all day and night! Finally, the waiters of the restaurant were unprofessional and rude. We came for breakfast and stood at the unmanned entrance for some 30 seconds without notice. We managed to find an empty table ourselves but heard a waiter was deliberately mumbling to his colleague to complain that we sit like ghosts! I talked to him and he apologized superficially. We are international travelers and never came across all of above malpractices in one go at any hotel! Will never come back and highly recommend potential guests to think twice before spending their dollars there, unless immediate rectifications are made by the hotel management.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Jesus, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent experience with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. I am disappointed that we didn't get this write, could you please email me on gm@dovermarinahotel.co.uk as l would like to speak to you. Kind regards, Suresh Abbas General Manager

"Best place to stay in Dover!"

5
Sharon33705, St. Petersburg, Florida 08/05/2018

We love the property so much we wanted to stay another day, but it was booked. We have a lovely view over looking the water. It was conventiently located and three choice of place to eat on site. The restaurant, the bar and the coffee shop. We choice the coffee shop as you can get a lighter breakfast than a buffet. Best place to stay in Dover!! Room was a little small as it is an older property.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sharon, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"Reasonable price and excellent location. "

5
User 08/05/2018

Had a quick meal here when we got into town and wasn't disappointed. Clean room and the shower/bath was roomy and stunning. Would definitely return a visit here if ever back in Dover. Meal of fish and chips as we watched the sunset at the bar downstairs was excellent.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kristin, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"My Visit"

3
User 07/05/2018

This is a lovely hotel at a convenient place to the beach. The room is a bit small, it is clean but has some weird smell. A bit overpriced but not bad. Hadn't tried the bar downstairs. I would suggest this hotel but may not make it the first choice if there is next time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Alien, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. I hope you will not judge us on this occasion and would use us again in the near future. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Paul & Kelly's wedding"

5
User 07/05/2018

I can say without doubt we would recommend anyone books a wedding here. Right at the beginning 12 months prior the service and support we have recieved has been outstanding. Every wist we had for our day has been granted and nothing was too much trouble for all the staff. A special mention to Sian (events coordinator), she was fantastic, she kept us both at ease right up to the last minute with all our requests. The day itself went without a hitch from the word go. Sian took control of everything. The food provided was outstanding and this was echoed by all of our guests. The room (bridal suite) was out of this world with a lovely view and every facility we needed. The restaurant for morning breakfast was also excellent with very helpful staff and food perfect. Don't be fooled by What people say about Dover. Stay at this hotel and experience the fine service and the fantastic staff, you won't be disappointed. Paul & Kelly Gore

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Paul & Kelly, Thank you on behalf of the Best Western Dover Marina Team for having left us your feedback. It is always a pleasure to receive positive comments and I can assure you that these have been passed on to our staff, which can serve as a way for a continuous improvement of our services. We hope to welcome you again soon. Best Regards Suresh Abbas General Manager

"What a turn round"

4
trevorw535, maidenhead, United Kingdom 04/05/2018

Starting with being greeted as a valued customer, we were shown to our upgraded suite which was extremely well equipped. We enjoyed a very pleasant dinner served by attentive staff. Unfortunately we missed breakfast in order to take an early ferry. The hotel is conveniently situated for the ferry terminal, but due to long standing road works a detour is necessary.

"Excellent stopover if catching the ferry"

4
RoosterPat, Sydney, Australia 01/05/2018

We stayed a night before a ferry to Calais and it was excellent. Rooms very nice, especially the bathroom. Everything was very clean, dining for dinner and breakfast was excellent, staff excellent, location about as close as you can get to the ferry. Great view of White Cliffs and Dover Castle from the front. Really good value ferry stopover

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Pat, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Jolly great weekend!!"

5
User 29/04/2018

An amazing girly weekend, away from crazy London. The room were nice and cosy, lovely spa and great food (enough choices even though most of us are vegetarian and vegan) The hotel and spa staff put up with our group of 12 noisy, super excited girls in an absolutely brilliant way! Everyone was very friendly and extremely helpful. There was something wrong with the heating in our room on our first night but super sweet Daniel from reception brought us a heater within minutes even though we phoned him at 3am :) We will definitely be back again. <3

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ester, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Great Stay"

5
Derek G, Market Deeping, United Kingdom 27/04/2018

Staying over at this hotel for two days in room 202. Hotels great service from check in Great room clean and great size, good room amenities nice sea view was a pleasant bonus. Had dinner in the hotel good selection competitively prices menu. Served by a great F&B supervisor Carla who was charming and so professional Would stay here again and recommend any one else to stay here too

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Terrible Customer Service and Food"

1
User 25/04/2018

Went here for a spa break over the weekend, it was terrible. The cleaner did clean the room properly nor did they replenish soap etc in the bathroom along with tea bag sugar etc.We had to get everything ourselves downstairs at reception - mind you we were on the 3rd floor. When we were suppose to get our massage they mistakenly put us in separate rooms rather than a couple's room. When we mentioned it, they told us if we change to a couple's room then we will only have 30mins massage though we booked 1 hour in a couple's room. Needless to say they ended our massage abruptly after 30mins, even though my partner had ask whether he could have an extra 2mins to massage his injured should. They just walked out they room and told us to get ready...The food tasted spoiled...both the steak and the chicken was very chewy. The lift wasn't working so we had to walk all the way to the red floor. IT WAS JUST HORRIBLE.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Faith, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent experience with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. I am disappointed that we didn't get this write, could you please email me on gm@dovermarinahotel.co.uk as l would like to speak to you. Kind regards, Suresh Abbas General Manager

"Fab Spa Day"

4
User 24/04/2018

Booked the trio of treats for myself and 2 friends for a birthday treat. Spa was really nice, treatments good and lunch (on a Sunday) was a carvery which was really nice. Staff in the restaurant were amazing and so kind!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jo, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Great location and service"

5
Phil C, Sydney 24/04/2018

We stayed here on the 21st April 2018. This was our visit day in the UK and we drove out to Dover visiting the Castle etc. When we checked in they had some issues with the room we had booked but the upgrade us to a suite which was really nice. As it was a hot day we had a couple of drinks out the front overlooking the harbour and watching the world go by. We had a really nice dinner in the restaurant as well as a great breakfast in the morning. Superb location and the staff were great. Can highly recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Beautiful location"

3
User 22/04/2018

Had a one night weekend overnight stay here 2 weeks ago via a wowcher voucher. This included dinner, breakfast and a 30 minute treatment. Firstly I have to say..easy to find by car..it is literally a stones throw from the sea/ beach making it a perfect location. There was some outside refurbishment happening, but it was not a problem for us. Staff are lovely and friendly. We were in a twin bedroom facing the back street, so not really much to view. Found the room a little on the small side and almost thought we didn't have an en suite as it was hidden behind the bedroom door when you opened it! Very limited space! The waterfront spa was lovely though..which was in the basement of the hotel... decor, set up, atmsosphere..felt like we were in a different building....treatment was nice..( swedish massage). The downside of this whole experience was the beds, very uncomfortable...and the floors in the room were slanting so felt like you were on a listing boat...not nice...worst nights sleep I have had in a long time...and the room was really hot too. Overall the hotel is in a great location, beautiful spa, the food at the restaurant is nice, breakfast is lovely and has a great selection. Just a shame about the bad nights sleep.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mandie, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Great Sunday lunch with family"

4
PaulT21762, Pretoria, South Africa 20/04/2018

The buffet style lunch was good quality with a fairly large selection of foods. There was a good selection of wine and the view from the veranda was great. The tables were a little close to each other for comfort, but judging by how full the restaurant was, the closeness was necessary.

"Good Value"

4
WORLDLIKEUS, UK 19/04/2018

We stayed here with friends on a wowcher break. The hotel were very flexible about the offer and we managed to get our spa break on the dates we wanted (paid a little extra for a weekend). The hotel is lovely, old and loads of character. The spa we think had been recently renovated. It was okay but missing things like hooks for robes and the water in the Jacuzzi made our eyes hurt. In the relaxation room we were surrounded by banging workmen. Hopefully these are teething troubles. We'd definitely go again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Excellent hotel n a very good location"

4
eevie1, Livingston, United Kingdom 18/04/2018

Great staff, decent rooms and excellent restaurant. All for a very fair price. Could do with air conditioning but otherwise very good. Only negative was water pressure- non existent pressure in the shower.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Poor experience at the Spa would not recommend it"

1
SeasonedTraveller128, Dover, United Kingdom 15/04/2018

I am a local and booked for a treatment at the spa for 4pm. I arrived at 3.55pm I was asked to sit and wait. The girl came back a few minutes later and took me to the quiet room to wait. I asked how long and she said half an hour. I said you have obviously forgotten to put the wax on. She covered up replying we have a problem with it today. Well that was not good enough I could have been contacted if there had been a problem. I did not have time to waste so went home. I Would have given this service 0 stars if I could and won't go back again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent spa experience with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. I am disappointed that we didn't get this write, could you please email me on gm@dovermarinahotel.co.uk as l would like to speak to you. Kind regards, Suresh Abbas General Manager

"Nice little hotel on the beach of Dover "

4
User 14/04/2018

We planed just one night in Dover before we continue our journey back home. The hotel is small and old but very clean. The people are polite and helpful. We were allowed to park at the back of the hotel for free. To the cons I have to mention the balcony with the amazing view to the see (in our superior room at least). We wanotes to receive our breakfast in the room for an additional 5 pounds but it didn't work. At first there was no ordering card in the room and then although we placed the card at the door at about 10am nobody collected it and of course no breakfast was brought. After all, the hotel management apologised and we received something to eat on our way for no charge. (Plus point here) The furniture is very old but not uncomfortable or disturbing worn off. The ceiling is high and the double bed pretty small. The floor is covered with carpet. I don't know if am coming back to Dover and if so if I won't be wanting to try another hotel but I wouldn't exclude this one from my options.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Nice enought but not for us"

3
kirkc999, Hyde, United Kingdom 10/04/2018

One night stay over on the first night of our honeymoon on our way to France which was eventful to say the least. A number of things seemed to be stacked against from the lack of instruction with regard to the long term Marina Road closure to having booked our evening meal twice but no record of hen we came to dine. A number of other things occurred but I must say that the staff were very helpful and understanding indeed. The management were conspicuous by their absence however. This Leadership and Management Skills Coach noted an air lacking leadership or management leaving the staff to react to issues from many guests i.e. more reactive than proactive.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kirk, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Overnight stay prior to ferry crossing"

4
ransonsarah, Essex, United Kingdom 10/04/2018

A pleasant overnight stay which started our holiday off with a treat.The best western turned out to be a good decision following a visit to Dover Castle and pre holiday trip to France.Lovely sea views over the beach and harbour for breakfast with a full and tasty menu.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Fantastic time "

5
User 08/04/2018

We had a brilliant time! The staff are very friendly and helpful. We ate in the hotel Resturant and the food was very good and very tasty. We also enjoyed walking on the beach. Our room had a balcony with a table and chair where we could enjoy the beautiful views of the beach. I would recommend staying here as a couple or as a family.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kelly, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Five star value"

5
chrisandpat2016, London, United Kingdom 08/04/2018

We stayed here overnight before our cruise and the hotel exceeded our expectations for the price we paid. We booked direct with the hotel at their winter sale rate and found it was exceptional value. We stayed in a standard twin room and were delighted to have a sea view. The room was a good size for a standard room, bright and clean with comfortable beds and good linen. The bathroom was large and again very bright, although the sloping floor took a bit of getting used to. We had drinks in the bar and sat in a pleasant lounge area overlooking the sea. We had dinner in the restaurant and were impressed by the service and by the quality of the food. The staff were friendly and extremely efficient. Breakfast was adequate - could have improved on the cold buffet for people who don't want a cooked breakfast. Location was excellent, just a short taxi ride from both the station and the cruise terminal. Overall we had a good stay and would happily return if cruising from Dover again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Chris, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Overnight stay"

4
Mark A, Kent, United Kingdom 05/04/2018

We stayed here recently and just for one night, mainly to make a day of it in and around the area and to see Dover castle (do go and see). Great price for one night in a small double room. Request was for top floor and away from lifts...they listen thank you. And this attention to detail repeats itself all the way through the hotel. Excellent service and great staff. Lovely looking hotel, if a tad tired in places. Good spa facilities but a tad small but serves the purpose. Bar and restaurant area is comfy and spacious. You don't feel like you're sitting on top of others. The main issue throughout the hotel from bathroom to changing room showers in the spa were the drains. They are either blocked or just amazingly slow to take water away. Therefore after a short while you're standing in ankle deep water. Overall would I stay there again, yes. Would I think twice and ask for a larger room, most definitely.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mark, Thank you for taking the time to tell us about your experience at the Best Western Plus Dover Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Suresh Abbas General Manager

"Poor "

2
User 04/04/2018

I did feel sorry for the hotel as the day we arrived there was a blockage in the bathroom that flooded and then led the water to come through the ceiling into the spa. The food at the restaurant as average. I had the chicken which was extremely dry. The rooms had a drastically sloping floor so make sure your balance is in check. On a plus the breakfast buffet had a good selection

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
dear Dave, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our team to ensure this does not happen again. The hotel is currently going through a part refurbishment which is due to be completed in 2018. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"My birthday on Valentine's Day"

5
sherwantaxis, Dover, United Kingdom 03/04/2018

I want to big thanks you to you and all your stuff in dover marina hotel spe for a good service and delicious dinner and with great service from you thank very much again we definitely come again xxxx

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sherwant, Thank you for taking the time to review your recent stay at best Western Dover Marina hotel. We are delighted to read that you were able to celebrate your recent birthday with us! I was so pleased to read your kind comments, I will share your feedback with my team. We do look forward to welcoming you back. Kind regards, Suresh Abbas General Manager

"Dover Marina Hotel"

5
Texas_Traveller_H, Texas 02/04/2018

Beautiful views of the marina from our hotel room. We ate at the restaurant both nights of our stay. The food was delicious and the hosts were very accommodating! The spa was lovely as well. I would definitely recommend using the spa and getting a message. Ask for Kaelly.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Easter weekend break"

5
leanne1410, Sittingbourne, United Kingdom 02/04/2018

My partner booked this as a surprise for me on my birthday. We arrived Saturday afternoon over an hour before we were supposed to and were greeted by staff who were happy to accommodate us early. As part of our package deal was 2 nights stay and a treatment of our choice at their waterfront spa.This also included full use of the gym,sauna,steam room and relaxation room. We also had included free evening meals from a set menu and free breakfasts for the Sunday and Monday before we left. The food was incredible!! Not too many options but a good variety of meats, fish, pasta and most options being gluten free. On the first night our table had been set up with some birthday decorations a nice touch that we did not ask for. Whilst the food on the set menu was good on the second night I opted to order from the a la carte menu as I wanted to see if the food was just as good. I was not disappointed! The roast duck is definitely something I would recommend. The service was quick and the waiters were there with a friendly smile but they also gave you time to eat your meals and not rush you. I was lucky enough to have a reflexology treatment on my feet and a full body massage and Indian head massage over the 2 days. The spa is well run and has a relaxed atmosphere. The therapists are well trained and know what they are doing. The facilities are well maintained and used frequently by the locals. My partner also had the Indian head massage and full body. When we went to our room the staff had put birthday banners up for me which was a nice touch. we were on the third floor with a sea view. The room was adequately furnished and clean. The mattress was a little hard but I think that is down to personal preference. The room at night was quite warm and even though there was a fan in the room it was uncomfortable to sleep in. My partner advised the night staff of this and in the morning when we went down for breakfast the staff had advised us that they will move us to another room, there was no fuss and they were happy to assist. The room was upgraded and had a balcony where we could look out on the sea front. We drove to the hotel and parking was about 20 metres from the hotel and our parking was free as part of the package. Overall our stay was great! We are definitely going to go back at least once a year. Would recommend this hotel for anyone that is looking to get away for a few days and enjoy a relaxing break where the staff do all of the hard work and make you feel welcome

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leanne, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"60th Birthday"

5
dan5577, Bromley, United Kingdom 25/03/2018

Stayed here on 24/03/18 for my mums 60th meal and surprise after drinks. Had to drop some stuff off early and the staff where very friendly, nothing was too much. We came back and checked in and was told we were on the 3rd floor. We had see views and the room was very spacious and extremely clean. The restaurant was very clean and the staff very attentive. The food arrived in good time and was delicious. After the meal we took over the bar area as there was so many of us and again nothing was too much and the bar staff were also extremely friendly and polite. We WILL return.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Dan, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Good standard hotel in great location"

4
52charlie, Reading, United Kingdom 18/03/2018

Stayed for 2 nights for a midweek break wih my wife. Great location for ferry terminals and for Dover Castle. Small but well equipped and comfortable rooms . Took advantage of the winter offer which I thought was good value and will use it again if repeated. Eat from the cafe menu and it was very tasty. The staff are very friendly and helpful. My only slight criticism was the sausages at breakfast were served without any colour at all and did not look appealing. Overall would recommend this hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Charlie, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Afternoon tea and spa"

5
ericagallagher85, Folkestone, United Kingdom 13/03/2018

Had a fabulous afternoon at the Dover marina hotel! Started with a lovely afternoon tea and then treatments in the spa. Staff are really attentive and accomadating and my massage and facial were spot on ,will definitely be returning.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Erica, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Excellent customer service . Moderate stay"

3
rossdeabill, London, United Kingdom 11/03/2018

After accidently selecting the wrong date on the booking order the staff finally found us a room which was brilliant as was our mistake. Room was ok, rm 301 needs repair to shower tap as was missing but still worked find . Would recommend if on short stay . Couldn't comment on the food but restaurant seemed busy at all times

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ross, Thank you for taking the time to tell us about your experience at the Best Western Plus Dover Marina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Suresh Abbas General Manager

"HORRIBLE "

1
angieb9301, Jupiter, Florida 09/03/2018

Stay away. We stayed 1 night. Got in late. Girl at front asked me if I wanted to use my debit card for any inhouse charges. I asked her if they placed any hold on card by opting to do this, she said NO. After we walked up and settled into room, I checked my bank account and they did put a $14 hold on my card. We then ordered room service. Food was poor quality and we did not eat it. ( for a 15 year old boy to not eat food, its bad) I also got a rash on both legs when I layed in bed. Had to sleep with pants on. Shower would not work. Had to run across hallway in morning, to a different room to take shower. we checked out the next morning. As we arrived in Paris, I went to take money out if ATM for taxi, and I could not. I looked online into my account and there were 3 separate charges from this motel. I immediately called them and the receptionist argued with me and told me that I only had 2 charges. When she finally let me speak, she then wanted me to send her paperwork from bank showing charges. Here I am on vacation, in a taxi and she wants me to send her paperwork. Never again will I ever go near this motel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Angie, Thank you for taking the time to share your experience and valuable feedback with us. Please accept my sincerest apologies for the inconvenience you were caused during your recent stay with us, please be assured of our immediate follow up together with our Front Office Manager to ensure this does not happen again. We do hope to have the pleasure of welcoming you back, please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"A very Pleasent stay"

4
FairlightW, Fairlight, United Kingdom 05/03/2018

Had a balcony room for one night here excellent views across the harbour rooms adequate and clean very comfy bed generally the staff were polite and professionable I had breakfast here too which was very good overall would recommend ths hotel if staying in Dover

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Fairlight, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Fantastic Stay"

4
User 02/03/2018

I stayed at the Best Western Dover Marina hotel when I was down in Dover on business in February. The location of the hotel offers spectacular views across the channel, however, Access is not the easiest given ongoing roadworks around the hotel. The room that I stayed in was very quiet, clean, modern and comfortable. It offered everything that I could possibly have wanted for a comfortable night. I did not eat at this hotel due to a late arrival but they did make me a breakfast pack up as I had to leave the hotel early in the morning which was very delicious and ample. The staff at the hotel were all incredibly friendly and could not do enough for me. They answered every question that I had thoroughly and didn't rush me away from the desk. I couldn't have asked for anymore. In conclusion, this is a great hotel where you can get a very comfortable nights sleep.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Thomas, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Our sewing weekend"

5
margaretearles, Whitstable, United Kingdom 27/02/2018

We held our 4th annual sewing weekend here last weekend and as usual the staff were all really helpful, the rooms immaculate and the food excellent. We were well looked after and will return next year...in fact we've booked 2020 as well! Parshad was really helpful rearranging our the Blenheim room to make it suitable for us to work in....

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Margaret, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Good hotel but not perfect to give 5 stars"

4
User 23/02/2018

Hi everyone, I liked staying here with a sea view and spa but there are some problems. I have made the booking for the room and spa treatments on the same day about 10 days ago. I am glad they made the room booking but forgot about the spa and when we came it was obviously fully booked without my name on the list. A nice man from the reception helped to sort out this problem while spa management were just "sorry for inconvenience". And were offering next day afternoon... with two kids it was just an impossible otion. Also a bit cold in the room. The rest - dinner, breakfast, staff - all great, friendly, nice and warm atmosphere. Perfect.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kate, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"No improvement after 3 years"

2
bettina151, Dover, United Kingdom 19/02/2018

It's not a traditional afternoon tea because of the following No loose tea selection Only cut bread Frozen cakes No cream for scone This is a lovely location and some simple improvements could make this so much better.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bettina, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01304 203 633. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"Quaint boutique seafront hotel in Dover"

4
hellobayo, London, United Kingdom 19/02/2018

Saw a Groupon deal but booked a couple's package directly with the hotel for a Saturday overnight seaview room stay, dinner, breakfast and 30mins massage each in the spa. The booking and payment over the phone was straightforward. However I was transferred to the spa separately to book treatment times and book the dinner reservation at another attempt as the spa did not transfer me back. I had reached out to the hotel prior to arrival, as I was keen to ensure our stay went without a hitch. Suresh, the GM, was incredibly responsive and answered my queries succinctly. As it was a special occasion, the GM extended a couple of glasses of fizzy wine, which was very much appreciated. *Arrival/Check In* We parked up behind the hotel, there is a loading bay enough for 3 or 4 cars. I ran in to get the complimentary parking voucher for the car park behind the outlet shop less than 1 min walk away, also checked in at the same time. Took around 5 mins. This is an old boutique hotel, which retained its charm and also squeaky floorboards. The view of the sea is lovely. *The Room* We were in room 214, fairly close to the small lift. The room must have had a refurb but small by today's standards, however the building is around 180 years old! Sash windows afforded a lovely view from the bed, which was pushed close to the window. We found the room clean, warm and had all we needed for an overnight stay. There is adequate lighting in the main area room (light over bed, 2x bedside lamps and a lamp on the dressing table), unfortunately no light by the wardrobe as your enter. We used the torch on our mobile phones to light up the wardrobe to retrieve our clothes as light faded towards the evening. Tea and instant coffee was provided, with a kettle and a couple of mugs and glasses. TV hung on the wall opposite the bed, handy for watching the winter Olympics as we got ready. The bathroom was quaint with some floral tiles around the bathtub. I'd like to praise the hotel management in its efforts to do its bit for the environment! Not a power shower, but the shower head has an air inlet to give a stronger pulsating feel whilst using less water. There is also a hand pump shower gel/shampoo attached to the wall – which minimises plastic toiletries bottles waste. However they did provide additional 30ml bottles of Gilchrist & Soames shampoo, shower gel, body lotion and a tiny bar of hand soap – for guests who'd prefer that. *The Spa* As we settled in, the spa called our room and explained that they had a cancellation at the moment they called. They suggested we could take our treatment (one after another) immediately. We were happy with this and after 15 mins one of us were directed to the spa/relaxation area and I had my 30mins Swedish massage. Dawn was an incredible masseuse, firm constant pressure and was very professional. A credit to the spa and hotel! The spa has been recently refurbished and the changing room smelt fresh. There was a small gym, Jacuzzi to comfortably fit 8 people, steam room, sauna and a candlelit relaxation area (water and tea provided here). We thoroughly enjoyed our time at the spa! *The Dinner* They were running a special Valentine's weekend dinner and I did not upgrade us to it. Now this trip was a surprise to my wife, so when the maitre d' loudly exclaimed, ‘You're on the Groupon deal aren't you? You can choose from the main course which is included and you can pay £4.95 extra for each starter or dessert.' If my wife didn't already know me well, I'd be mortified to have been found out I got this through a Groupon deal so publicly – especially in front of a raucous 12 strong birthday party group! So advice to staff, try to be discreet. Not to be deterred, we giggled and ordered our main course and dessert with our waitress. Unfortunately we were disappointed with the dinner service. Our drinks order took some time to get right in a piecemeal manner. The main course came around 15 mins later. I won't lie, the food was delicious! The warm bread rolls were delightful. My wife was very happy with the rump steak (£5 supplement) and I thoroughly enjoyed my chicken in peppercorn sauce. But it took some effort to catch the staff's attention to clear our plates. As we had already ordered dessert, we waited patiently for around 15mins for them to arrive. Eventually our drinks were empty, the waitress come over to ask if we wanted another drink and if we'd like to order dessert. Explained that we'd already ordered dessert with her earlier, she then remembered and said yes, she'll chase up for us. Another 10 mins lapsed and she returned to take our dessert order again. I understand that the staff might have been flustered by the number of customers in the function room, so to avoid having to wait for a dessert which may never arrive – I explained that we won't have the dessert after all and to get the bill. The bill arrived with the individual desserts listed on it. After some time, we caught the attention of the original waitress to query. She looked at us in quiet confusion as to why we'd not want to pay for the dessert. I reminded her that it has been over half an hour since we've had our main plates cleared and when she last came to our table to retake our dessert order (which was itemised on the bill), we conveyed that we won't be having dessert. The waitress left us without resolution, to clear another table and seemed to have forgotten us. Eventually we caught the attention of another waitress, explained the situation and finally got the corrected bill. Phew! Our sitting was at 7pm and we left at 8:35pm… for what ended up to be a one course dinner. *Breakfast* We woke up bright and early and got down to the breakfast buffet just before 7am. Saw the sunrise, which was glorious! The wait staff at breakfast was the complete opposite of the dinner staff. They were attentive, efficient and had a smile on their face. They replenished our pot of tea when asked. I enjoyed the make your own waffles and build your own English breakfast. They also provided healthier alternatives like fruit, yoghurt and museli. *Check Out* Check out was quick, just had to pay for dinner. I had spilt tea from my takeaway cup as I stepped out of the lift, one of the male front reception staff was quick to clean up after me! Sorry! When the lovely receptionist asked if we enjoyed our stay, my wife nudged me to stay quiet about our dinner experience as she didn't want to hear me rant again. No fear, since I was still busy cleaning tea off myself! *Overall* This is a good hotel in Dover with free parking and we certainly had a memorable break. Staff was generally upbeat and very helpful. The Spa was the hotel's strength and the breakfast was great. Just be mindful of the hotel's age and avoid function room for the lack of staff attentiveness (the food was great), then I'm sure you'll have a very enjoyable stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Angela, Thank you for taking the time to share your valuable feedback with us. I am sorry to hear about your experience, so please accept my sincerest apologies for the inconvenience this may have caused which l shall follow with my team. We are glad that you had a pleasant experience at the spa. Despite the disappointment in this occasion we really hope to have the opportunity of welcoming you back. Kind regards, Suresh Abbas General Manager

"Valentines weekend"

5
miahhiggs, Birmingham, United Kingdom 18/02/2018

We booked a 2 night stay over valentines weekend and had a thoroughly enjoyable and relaxed stay. We enjoyed the central location of the hotel and found the building to be clean, busy and organised. The bar area is modern with friendly staff and the prices reasonable too. Check in was a quick and easy process made even better when we found out we would have a balcony added to our room too! The breakfast as well as the food in the restaurant was well presented and tasty. The spa is a great place to escape and is also modern and clean. The room itself was spacious and the facilities extensive. The view of dover castle as well as the white cliffs made it easy to wake up. Reception staff especially Harvinder and toni are friendly and polite and will go out of their way to do anything you require, this made the stay as memorable as it will be. 10 out of 10

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Miah Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Disappointing family rooms"

2
Clare_e_2000, South Wales 18/02/2018

Checked in around 8pm after a very long journey with two young children. Had booked a family room for myself, husband, 5 year old and 2 year old. On the website it said we should get a double and two singles or two doubles. Upon going to our room we found three single beds. For 4 of us. I traipsed back down to ask to query how we were meant to sleep 4 people in three beds and the gentleman who was on reception (seeming very stressed) offered to move us. He informed me that the new room would be a double and a pull out double. That seemed fine. Went to the new room and found a double and a pull out single. By this point we were so tired that I couldn't face moving again so I just called down for a travel cot for the littlest (which to be fair arrived very promptly). The new room though seemed to have all of the hot pipes for the whole building running through it and was boiling. We opened up the windows but didn't want to open them too much with a climbing two year old around so spent the entire night sweltering! Husband said that breakfast was excellent but I didn't have chance to try it as we had to get to the ferry. Overall seemed like a nice hotel but disappointed with the family rooms.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Clare, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01304 203 633. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"Sleepless in Dover marina"

3
User 17/02/2018

We had a 2 night stay at Dover Marina from Sunday 11 until Tuesday 13 Febuary 2018. On arrival the reception area was busy with guests a live jazz band was playing. Check in was smooth and a helpful receptionist gave us car park voucher and directed us to the car park at the side rear of the hotel. We found our room with little difficulty and were dismayed to see a used food tray directly in front of the door to our room. Once inside the room it was small clean and warm. The room had a direct seaview that was lovely. The bed was a small double bed (!!??) and seems like a tight squeeze for two forty-something. We later complained about the bed and was informed that the " bed is standard size and we are not the 1st to complain about it" During the night there was strong wind. The bedroom window seems to have been broken and banged all night. The cold wind coming in through the broken window was chilling!!!! Needless to say, we both had very little sleep the 2 nights owing to the small, bony uncomfortable bed and the banging of the window.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Lorraine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01304 203 633. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"Good standard "

4
shell w, Portsmouth, United Kingdom 12/02/2018

The hotel is clean and tidy. The bed was really comfy. The breakfast was adequate and the staff were friendly enough. Free parking at the car park around the back of the hotel. The food at the restaurant was to a good standard and the bar prices were reasonable. The only down side was the shower head was too weak and seems to take forever to feel clean!! Great views onto the sea front.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Shell, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, We are planing a full refurb of our bedrooms this spring. I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Pleasant stay"

4
nickd0yle, Dartford, United Kingdom 09/02/2018

We spent 2nights here in early Feb 2018, the room was very well presented and clean, we had a lovely sea view overlooking the ferries coming in to port. I wouldn't call the food fine dining but it was nice enough for the price we paid. The staff were helpful and polite. Would certainly stay here again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nick, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Lovely place great staff.."

5
NavmanFrance, France 07/02/2018

I was intending to stay just the one night, but due to feeling ill on the day of departure to France urgently booked the last room free to rest another day. Reception and staff were really helpful and a big thanks to them for sorting me out with early re check in and taxis to the doctors etc. The hotel has a high level of service for it's rating. Both rooms I stayed in were very comfortable, my room service food was a real treat especially the poached eggs and Haddock breakfast.. Hotel is well located, you can watch the ferries and harbour from the front rooms. Downstairs café open all day was a bonus. I slept brilliantly both nights. GPS directions seem to have not updated the fact that the west end of the esplanade road is closed, you need to go to the ferry port entrance roundabout and head west to access the hotel. Easy parking outside and hotel has free car park. Great place, will re-jig my journeys to the UK in future just to stay here!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Navam, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Good value"

5
JeanEHouston, Hemel Hempstead, United Kingdom 05/02/2018

We stayed in a standard room but was upgraded due to unforeseen heating problem with the room. The staff are very helpful and friendly. Breakfast vey tasty with a good choice. Tea making facilities in room, thankful on a good day. Large bathroom towels.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jean, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manage

"Cheeky few days in Dover"

4
RandomOpinion, Southampton, United Kingdom 27/01/2018

This hotel is very clean, warm (in January) & comfortable. Staff are efficient. Food very nice. We had a spacious room and bathroom on the fourth floor, with a nice view of the harbour. I liked the room decor and furniture. It looks like it has been fairly recently decorated as it is quite “fresh”. Breakfast was plentiful. I had porridge - very nice - and a cooked breakfast (a buffet that you could help yourself to). There was plenty of fresh fruit, yogurts, a large variety of juices on offer and breads and marmalades/jams/honey. They offer gluten free options too. If returning to Dover, we would definitely consider returning here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear valued guest Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Warm Regards Suresh Abbas General Manager

"Belated Gathering "

5
Brian H, Hythe, United Kingdom 24/01/2018

My wife and I visited on Friday where we sat with 35 other friends for our New Year meal. As per we had all chosen our meal from the menu provided. The meal was in a private function room and we were royally looked after from the time of our arrival. The staff room the function manager to the waiters and waitresses made sure that we were looked after and that we enjoyed our stay. Although this is an annual dinner. Anyone can do what we do and arrange your own private function and very competitive rates and I know you would be well looked after.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Brian, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. I couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manager

"FIRST CLASS."

5
WalesSusan, uk. 23/01/2018

just back from two night stay.we came up from Wales .from moment we walked the the door .great reception staff.and Jessica whom I booked with .a lovely helpful person. But even the girls on next day was so friendly . Staff in in all of the hotel greet you with a smile a chat . Highly recommend the food . Oh and breakfast buffet .was first class . Hotel is spotless . Hot water for shower. Bath .snow white towels .lovely rooms with great sea views . And the price we paid ...can't fault it Def be back And recommend to my friends ...well done to all staff and to the manager for a very well run hotel..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susan, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manager

"Fantastic stay."

5
carol60408, London, United Kingdom 22/01/2018

I stayed at this lovely hotel with my husband on Saturday evening. It was a last minute booking and I was very impressed with the price we paid for the room. I booked a double room with a sea view and couldn't fault it in any way. The room was warm comfortable and welcoming and the sea view was amazing. We decided to pre book breakfast which was very good with a good choice of cooked and continental food on offer. We were so impressed we will be returning as soon as the opportunity arises. Thank you for the perfect stay.

Trevor B, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Carol, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manager

"Perfect place for a holiday"

4
User 19/01/2018

My son and I went to stay at the this Hotel as a quiet getaway on our own. We had a really enjoyable time. The hotel is very quaint and tastefully decorated. The staff where very friendly and helpful at all times. The rooms were very comfortable. We had the most incredible meal at this hotel again like to extend compliments to the chef! We will most definitely be back. Janaka & ashen from Cambridge. Show less Show less

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Janaka, Many thanks for your wonderful review. It was our pleasure to look after you both. I do hope that we can welcome you back again in the very near future Best Regards Suresh Abbas General Manager

"Weekend stay"

4
susan t, London, United Kingdom 18/01/2018

We have stayed at this hotel twice now and enjoyed both stays. The food is very good as are the staff especially Ben in the bar whose knowledge of the area was excellent. We had a cream tea on the Saturday which was perfect. The only downside was the room was really cold with only one radiator and the decor is getting very tatty. Overall a lovely stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susan, Many thanks for taking the time to post your review. I am delighted you enjoyed an overall good stay. The cream teas are delicious- good choice! The hotel is undergoing a refurbishment plan during 2018 so I do hope that you will come and stay again in the very near future, Best Regards Suresh Abbas General Manager

"Comfortable "

3
rob2577, Brighton, United Kingdom 15/01/2018

Arrived at the hotel in the late evening got a welcoming reception. Checked in and went to our room. Decided to get room service as we hadn't eaten. Phoned down and got no answer, then tried to call the reception and still no answer. In the end we used our phone to ring the hotel number and asked for room service amd explained what had happened. After ordering we waited for the food to arrive, it was brought to the room by 2 members of staff, who when they came in seemed to snigger as it was to men sharing the same room. The food was nice cannot complain but a bit over priced. We didn't get any discount for the trouble we had ordering. Went down for breakfast in the morning, a very large selection of fresh food. The standard of food was high and the staff in the restaurant were very helpful and polite. When we came to settle the bill, they had over charged us but luckily we noticed before we paid. Overall a comfortable but older hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rob, Many thanks for taking the time to post a review with regards to your recent stay, your feedback is very important. Sincere apologies for the issues that you encountered, I shall review the points you have raised and will discuss with our Food & Beverage team. I do hope that we can restore your faith in the hotel and come back and stay again in the near future. Please do email me directly gm@dovermarinahotel.co.uk Kind regards, Suresh Abbas General Manager

"The SPA"

4
Laura O, Kintbury, England, United Kingdom 15/01/2018

I would like to leave a great review to Sara, that works at the SPA. I had a FANTASTIC MASSAGE with her. Despite being so young she has the hands of a professional that has years in the trade. I would go back for the massage on a twist of a finger ! Thank you Sara for the great 1 hour that you gave me. HIGLY RECOMMEND her.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura, Thank you for submitting such a positive review following your recent stay. I'm delighted that you had a great spa experience. The team here will be absolutely delighted to read your feedback and we look forward to welcoming you back in the near future. Kind Regards, Suresh Abbas General Manager

"NEEDS REFURB"

2
iFarheen, London, United Kingdom 14/01/2018

We stayed on the 2nd floor for one night and the floors were so squeaky! You can hear everyone moving/walking upstairs which is a shame. The small TV in our room was bent as it was hanging off the wall... the room itself was tiny! The bed was a very very small double. The bathrooms was so small too and inside the showers were dirty. For a quick stay this hotel does the job but it's so so old

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Farheen, Please accept my most sincere apologies for what was clearly a disappointing experience. Thank you for your feedback following your recent visit which we have taken on board. The hotel is currently due to undergo a refurbishment plan with all bedrooms & spa which when completed will be fabulous. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Kind regards, Suresh Abbas General Manager

"Business Hotel"

4
Richard B, Sutton-in-Craven, United Kingdom 12/01/2018

Best hotel for business people in Dover. Was situated mid point between my business destinations within Dover. The hotel is historic and I appreciate its historic past. Looking forward to summer time here at the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Richard, Many thanks for taking the time to post this review on Trip Advisor, we appreciate your feedback. Delighted that Best Western Dover Marina was the perfect location for your visit to Dover! We have taken your feedback on board which we will share with the team. We hope to welcome you back soon. Kind regards, Suresh Abbas General Manager

"Family visit to Dover in December "

5
Silus S, London, England, United Kingdom 10/01/2018

Good sized room overlooking the sea. Room was clean and comfortable. Good room temperature. Nice bar area with views to sea. The staff were helpful and friendly. Spa and restaurant in hotel. An excellent location. Good value for the price.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Silus, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience in our hotel. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back in Dover very soon. Kind regards, Suresh Abbas General Manager

"Excellent hotel and location"

5
nickhH2878GC, Brindisi, Italy 08/01/2018

This is the best priced and nicest hotel I have stayed in for a long time. Definitely recommend for any type of stay. Food was excellent, checking was seamless and the bar staff were very friendly. Look forward to staying again soon.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nick, Thank you for taking the time to share your experience and your lovely feedback with us. We are delighted to hear that you had a wonderful experience at the bar. We couldn't agree more, our staff make the difference, please rest assured that we will pass your comments on to the rest of the team. We are looking forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Was very disappointed!"

2
AshNoremberg, Manchester, United Kingdom 08/01/2018

We used this hotel as a check point as we was driving to Amsterdam for the new year. There was 4 Adults 2 rooms for 2 nights, The 1st night on the 29th the 2nd on the 1st Jan. The 1st night we was on the 4th floor. As soon as we got in the room it was freezing cold as someone had left the window open! The room looked ok, A little old fashioned. There was a small tv with coffee/tea making area. The shower in this room was good. (powerful) That night was a nightmare, The bed was so uncomfortable, it was very old and springy and the slightest movement made it creek! You could here the tv very loud next door and even hear people convocations! We only had a few hours sleep that night! 2nd night: The 2nd night we was on the 3rd floor, A little bigger room. The bed was a lot comfier! (Thank god) The shower was a joke, water only just came out with very low pressure, It was so frustrating! Our room was next to the stairs and all through the night it was bang bang, people stomping up and down the corridor! The other two with us went to check in on 1st Jan (2nd night) at 4pm...So 2 hours after the check in time and there room wasn't ready! They got given another room after waiting 20 mins, The room that they got stunk really bad of damp! Breakfast: Breakfast was only the highlight of the stay! It was nice, sat at the window with a sea view, They had everything to have a full English, and you could order fried eggs. Location: Was just a 5 min drive in to the town with plenty of shops and takeaways, We ate at a fish and chips not so far and was really nice. Before we came we got told the spa area wasn't open as it was being refurbished. But when we was there they said it was open, again disappointing! Would i stay again: No

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ash, Please accept my most sincere apologies for what was clearly a disappointing experience. Thank you for your feedback following your recent visit which we have taken on board. The hotel is currently due to undergo a refurbishment plan with all bedrooms & spa which when completed will be fabulous. Delighted that you had a great breakfast experience. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Kind regards, Suresh Abbas General Manager

"Excellent Service"

4
lauraoV6839KL, London, United Kingdom 07/01/2018

Professional and warm staff. Very good and attentive service. Recommend it. We broke a double bedroom but decided to go for 2 single beds. Anne at the front desk, professional and caring, did change the room but it was too small. So again I requested to change it and she not only did it but helped me to take my personal belongings to the final room. Clean and quite. The personal warm and professional. Do recommend it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura Many thanks for your wonderful review and feedback. I am delighted that Anne looked after you so well,she is a very valued member of the team here at the Dover Marina & Spa Hotel. I shall certainly pass on your lovely comments to her. I do hope we can have the pleasure of welcoming you back again very soon. Very Best Regards Suresh Abbas General Manager

"Loved it! "

5
ChristinaSydneyGirl, Sydney, Australia 03/01/2018

A wonderful place to stay. Great room and bathroom. Very helpful friendly staff and fantastic food. Everything and our finger tips. Thanks for looking after us so well. Appreciate all you did to assist us.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Christina WOW! I am delighted you enjoyed such a fabulous stay We are humbled with your response,thanks so very much. I really do hope we can welcome you back again very soon. It would be our pleasure to look after you once again Best Regards Diane McTague General Manager

"great new year"

5
Julia S, sawbridgeworth, United Kingdom 02/01/2018

lovely hotel, with very good facilities in all areas. Bar nice and welcoming, breakfast staff in restaurant have good personalities. Bonus having spa facilities which we made use of this time and were really pleased.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julia, Happy New Year! I am delighted you enjoyed such a lovely stay and that my team looked after you so very well. It was our pleasure. The spa is undergoing a huge refurbishment at present and will be officially open on the 12th February. I do hope we can welcome you back again very soon Best Regards Diane McTague General Manager

"LJDowner"

4
User 31/12/2017

We had a one night Groupon deal , which included double room , main course meal , breakfast and 1 treatment each in the Spa . I thoroughly enjoyed the break and it was fantastic value for money . The room was warm and cosy , and fell asleep to the swell of the sea , which got a bit wild during the night . The evening meal was in my opinion delicious and the breakfast had everything you could possibly want in one sitting . The back massage was the icing on the cake . All the staff were friendly and efficient. I would definitely visit again especially to get away for relaxing mini break . Perfect , thank you Marina Spa Hotel .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Lisa Many thanks for taking the time to post a review. I am delighted you enjoyed such a lovely stay. The Waterfront Spa is undergoing a complete refurbishment and the works will be completed by the end of January 2018. You must come again- the new spa will be amazing complete with jacuzzi/Steam/Sauna/new treatment rooms/new treatments etc. Please do contact the hotel for further information Happy New Year Diane McTague General Manager

"Ok"

3
jabsbja, London, United Kingdom 23/12/2017

Room was reasonable, nice sea view but a tad small. Love the location of this hotel and the decor downstairs in the bar and reception area. We ordered food from the bar (sausages and mash) they were fairly pricey so we were expecting decent quality. Very cheaply made sausages not very nice. We also got a burger from the room service menu which was very over done and barely edible which let the stay down. Other than that a nice looking hotel just need to work on their food and standard of customer service.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jabsbja, Many thanks for taking the time to post a review with regards to your recent stay, Your feedback is very important. Sincere apologies for the issues that you encountered,I shall certainly speak to Head Chef with regards to the quality of the food. I do hope that we can restore your faith in the hotel and come back and stay again in the near future. Please do email me directly gm@dovermarinahotel.co.uk Have a great new year Kind Regards Diane McTague General Manager

"Outdated rooms and toilet facilities."

1
Mrs S, Dartford, United Kingdom 22/12/2017

The hotel should go through complete renovation and overhauling. It's a complete mess and shouldn't be called a four star hotel. Completely disappointed. rooms very old. Not impressed at all, although it's in a good location.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mrs S Many thanks for your review and feedback which is very much appreciated. The hotel is currently undergoing a refurbishment plan with the Waterfront spa & health club being close to completion. All bedrooms will be fully refurbished in 2018. We do enjoy a fabulous location and if you are ever in the area again in the future I do hope that we can welcome you back All the very best Diane McTague General Manager

"Decent dinner"

4
wherelolawent, Folkestone, United Kingdom 18/12/2017

My friend and I were in Dover for a concert and had planned to eat dinner in between a Meet & Greet and the main show. We asked at the bar if they served food and how long the wait would be - the bartender said it depended on what we ordered, so we made decisions and he said 30 minutes or possibly longer, which was fine. Our food came out in maybe 15 minutes, hardly a long wait. Food was good, wine was good, washrooms were clean. The bar area was a bit dirty from those attending parties in the restaurant (paper hats and whatnot on the floor) but it was pretty quiet and comfortable. I'd return.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Very Valued Guest I am delighted you enjoyed a good dinner and drinks. I do hope that we can welcome you back again very soon We always have some amazing offers for the restaurant and the spa,please do take these up. Have a happy christmas Best Regards Diane McTague General Manager

"Relaxing get away"

4
User 17/12/2017

I was in this hotel with my sister for a weekend get away in September 2017. The best thing about this hotel is the location. It is right in the middle of the Dover Marina, across the road from the beach. The view from the room if you have a seaside room is beautiful, calming and relaxing. The food is great and the staff are wonderful. The location enables you to wonder about on the beach. We used the Spa and the gym, the massage was great also. Nice and modern amenities.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Eunice M Many thanks for such a wonderful review. I am thrilled with your lovely comments. I do hope that we can welcome you back again very soon We have a grand opening of the new Waterfront Spa which will be open from February Best Wishes Diane McTague General Manager

"What a hotel!"

5
Paul W, Standish, United Kingdom 15/12/2017

Well dover as in the place has something to be desired! :/ I know it's not the best place in the world but this hotel certainly helps pick the whole place up! The rooms are comfortable, the bar is well stocked and the staff are very polite

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Paul, Many thanks for your wonderful review I am delighted you enjoyed your stay. The whole area is undergoing a 300 million pound regeneration project which will result in the area becoming very desirable. The hotel is also undergoing a major refurbishment including a new spa and bedrooms- this project will be completed in early February so you must return . My team and I would like to wish you have a fabulous christmas and new year Best Regards Diane McTague General Manager

"Ruined Christmas Party"

1
marieandbas, Canterbury, United Kingdom 12/12/2017

Our party was booked months ago here for Saturday 16th December, 3 course meal and disco in the hotel! Plus some of us booked hotel rooms as well, so 26 of us booked up and have fully paid, with assurances from the hotel that it will not be overbooked as per last year when we were squashed in like sardines!!!!! Last week we were informed ‘we have decided to upgrade your party to the Winter-wonderland at the cruise terminal, give you free mini buses there and back, and it won't cost you any extra'! This week we've been informed that there will be NO Christmas party in the hotel on the 16th December only this one at the cruise terminal!!!!! Now our booking was done months ago with the understanding that we would be in the hotel not some place down the road To say that my husband and I are fuming is an understatement!!!!!! The hotel could've informed us when we booked that there wouldn't be a Christmas party in the hotel that night not left until less than 2 weeks before!!!! On your website it states that book your Christmas party nights early as Friday and Saturday nights are at a premium and book up fast!! Which is what we did!!!! So now are we the only party group to be cancelled for the 16th December??? Which in our minds is a very popular night for your Christmas party???? Anyone else had this done to them???? As the hotel say the only Christmas party is at the cruise terminal on the 16th December?????? Very poor customer relations from a well known hotel group who have changed our Christmas party with only 2 weeks to go but surely they knew this months ago when we booked?????!?? The hotel have informed us that the food will be cooked at the hotel and bought down to the cruise terminal. The hotel have also said that the boiler had broken down and that they would ensure that there would be some heaters in the room! Due to all the above the hotel have now lost our custom and will definitely not return ! Shame on you Best Western Plus Dover Marina Hotel ???????????????? I have had to rate this 1 but it would have been a zero if possible!!!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Marie& bas, Many thanks for your feedback. We changed the destination to the Cruise Terminal as the hotel was simply not big enough to hold a joiner party of this size. Over 400 people will be enjoying the winter wonderland Christmas experience party on Saturday evening- such a shame that you cancelled your booking. Have a wonderful Christmas & new year Diane McTague General Manager

"Lovely hotel, great sausages!"

4
558anjelicas, Wittering, United Kingdom 11/12/2017

The hotel is lovely however its old so the showers aren't very powerful but there is the option of a bath?! The breakfast was lovely, good sausages! The wifi was good and the views lovely...right on the sea front! The bar was expensive however there are very good micro breweries in the town! Very close to the ferry

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Valued guest, I am delighted to read that you enjoyed such a wonderful stay,yes indeed the sausages are delicious. I do hope that when next in the area we can welcome you back again Have a fabulous christmas Very best regards Diane McTague General Manager

"Spa weekend"

5
User 10/12/2017

Booked a spa weekend away from hustle and bustle of London. And it was really good. The location is amazing and there is a parking available. Rooms are nice and have got everything you need for a good stay. We also had a chance to enjoy English breakfast as well as their spa facilities. Not to be missed. It was only 30 minutes massage included in my package, but it was one of the best back massages in my life. Enjoy it:-)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ilona Wow - fantastic review I am so happy you enjoyed such a fabulous stay I just know we will be welcoming you back again very soon Very best regards Diane McTague General Manager

"great location & hotel!"

4
888becky, Royal Tunbridge Wells, United Kingdom 08/12/2017

great hotel right on the seafront,we had a superior room with seaview & booked direct which included free breakfast.nice room though bathroom basic.had a nice meal in the evening & breakfast was very good.we had a room on the first floor which i would NOT recommend as it was above the function room & there was a party & i like loud music but it was the vibration that very unpleasant though it did stop at midnight.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Becky Many thanks for such a great review Delighted to read you enjoyed a lovely stay apart from the music from the christmas party. I have passed your comment to the Front Office Manager who allocates the rooms so please do accept my sincere apologies for this issue. I do hope that we can welcome you back again very soon Very best wishes Diane McTague General Manger

"Pre-ferry"

5
brendan0913, Solihull, United Kingdom 04/12/2017

Excellent hotel, situated near the ferry terminal. Very comfortable room overlooking bay, delicious buffet lunch (no need for supper) and excellent breakfast. Staff welcoming and helpful, impeccable service. Handy parking, too.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Brendan, Many thanks for your wonderful review. I am delighted you enjoyed such a wonderful stay. I do hope that when next in the area you will come and stay with us again Kind regards Diane McTague General Manager

"Christmas Party Stay"

4
RMD2008, Kent 03/12/2017

A one night stay so we could enjoy the Christmas Party. Location was good, hotel staff polite, breakfast great but availability of breakfast items a little slow in receiving them. Water pressure I need the room needs looking at, a very poor shower!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Valued Guest, Many thanks for your review which is very much appreciated. Sincere apologies for the water pressure,we have been experiencing some issues which I am now pleased to conform that have been resolved. Delighted you enjoyed the Christmas Party! Best Wishes Diane McTague General Manager

"Great short stay"

5
Donna65_11, Burton upon Trent, United Kingdom 01/12/2017

We loved everything about this hotel. It's an old building that is very clean and well maintained. We had a sea view which was superb and the room was lovely. The food was of a high quality and the service from all staff members was exceptional. We will definitely be back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Donna65_11 Many thanks for your recent review. I am delighted your enjoyed such a wonderful stay. I will be sure to pass on your wonderful comments to the team. Warm regards Diane McTague General Manager

"Lack of decent shower ruined a good hotel stay.."

4
wadams287, Nottingham, United Kingdom 25/11/2017

Stayed here for three nights on the forth floor. Shower had next to no water pressure and water dribbled out as a fine mist. Complained at reception who supposedly sent a maintenance person while we were out to have a look at it. The shower was the same when I got back and when I told reception she said it may be because someone else was having a shower at the same time! This experience otherwise ruined a good hotel stay. I would recommend staying here as long as you're happy to have a bath everyday instead of a shower.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Valued Guest, Many thanks for taking the time to post a review regarding your recent stay. Please accept my sincere apologies for the issues that you encountered whilst staying. We did have an issue with the water pressure in that area of the hotel which has now been resolved. I do hope that we can welcome you back again when next in the area. Best Regards Diane McTague General Manager

"Mother's 90th Birthday. Afternoon tea for 24. Chartwell Suite."

4
Bob A, Maidstone, United Kingdom 24/11/2017

Nothing was too much trouble for the staff. Guest age range from teens to nineties and all were happy. Each individual afternoon tea was served as tho the guest was the only person in the room. High quality freshly home made sandwiches, pastries and scones. Hot drinks and champagne, all topped up as needed. Perfect sized room for four round tables. Excellent value for money.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bob, Many thanks for taking the time to post your review. I am thrilled that you all enjoyed the celebration and that the food was to your taste. I do hope that we can welcome you back again very soon Best Regards Diane McTague General Manager

"Staying at Dover"

4
User 22/11/2017

Very helpful staff Clean nice room had sea view bed comfy Room was hot heating was not on had to open window And put fan on Breakfast very expensive 13 .75 p when just down the road you can get a full English for half the price of this This the reason it did not get full marks WIFI excellent

"Comfort with a view! "

3
User 21/11/2017

We stayed here on the sat just gone as were given a hotel break away last Christmas. Booking in was fine although was told we had to pay a supplement to upgrade to a double room, however if you become a best western member you can bypass this charge. First impressions, clean, modern, friendly staff and busy. Located on the sea front of Dover with de Bradley wharf shopping behind (this is for the more mature clientele!!) We booked in for dinner at 7:30, was told there was a private function on in the main restaurant so we would be seated in another. Room was a good size, with wardrobe, desk, tv and unit with tea and coffee making facilities, iron and board, towels and had the on the wall all in one shower gel/ shampoo. Note out room was freezing all night as the previous people had clearly turned off the rad, our friends that stayed in the room had their radiator on and was boiling! Hotel has a lift up to all floors. Spa was fully booked and the sauna and steam room was closed due to refurbishment so never got a chance to try that out. Dinner- food was good nothing spectacular. Portion sizes were small! Breakfast- for us was included and all you can eat. Plenty to choose from from full English to cereals, porridge, meats and pastries. The waiter brings over the tea and coffee and there are plenty of juices to choose from. All in all a nice hotel in a good setting. If I needed to stay in Dover again I would stay here.

"Not bad at all!"

4
nanacan338, London, United Kingdom 13/11/2017

Spent 2 nights here and we liked it on the whole. Staff all nice and location great. Room was basically ok as it was clean and had everything we needed but the bathroom needed a bit of attention. Water issues in general I think but looks like they're doing improvements to the hotel. We had afternoon tea one day and it was very good. Price we paid was fair for the standard of hotel.

"Average "

3
Honestas_13, Reading, United Kingdom 13/11/2017

Stayed here for a weekend with my partner as a getaway very expensive not very modern at all had to ask to change rooms as the room had a damp smell to it not worth the £250 it cost us for 2 nights have stayed better for cheaper parking also further away than expected

"Third stay at this fine hotel, best choice in Dover."

5
Stephen B, Essex, United Kingdom 06/11/2017

The views from the first floor rooms with balconies are fabulous. Get one of these if you can. Sure the lift is small and old, the stairs contorted and squeaky but the high quality of the staff and food compensate adequately. Best choice in town. Highly recommended.

"Two night stay from Belgium with our children to visit Dover and Canterbury."

4
fgfamily, Brussels, Belgium 05/11/2017

The hotel is well positioned and very close to the Boat ferry. We asked on check in for a room with a good view - after reading poor reviews. We were then given 218 which was good and large enough for us. Yes the room does slope and the bathroom is old fashioned but the hotel is very old - so that is to be expected. It would have been good to have told us about the work on the front with scaffolding - but it did not bother us as they did not work early or late. The staff were mostly young and kind. The breakfast waiter was very friendly and let our child play on the piano. Breakfast was good and all was hot and seemed freshly made. We ate dinner in the restaurant the food was good but the portions way too small for us - we were still hungry. But that is probably due to the low cost - 15 pound for 2 courses is very cheap. We slept well as our room was quiet. We have stayed in lots of hotels and this seemed good value for money

"Afternoon tea with a view"

4
User 03/11/2017

Afternoon tea comes in many differ varieties and this is one of the better ones. 3-4 different sandwiches, excellent scones and a decent assortment of sweets and cakes. Add good service and a view of Dover harbour to it and you have a pleasant afternoon meal.

"Water Views of The Channel and ferries"

4
AuzziOne, New South Wales, Australia 03/11/2017

Low water pressure in fourth floor- hard to regulate temperature. Quiet room, great views, good breakfast with helpful staff, perfect location next to waterfront, short walk to historic Dover village, harbour and factory outlets.

"Comfortable hotel and friendly staff"

4
Graeme S, Herne Bay, United Kingdom 27/10/2017

We stayed before in this hotel in 2009 and were very impressed, so we decided to come back again this year. We were pleased with our stay, the rooms are very comfortable, although a little dated now, but there is refurbishment starting on parts of the building. The restaurant staff were superb and the food was excellent and very well presented.

"visiting"

4
PeteBrinton, Huercal-Overa, Spain 24/10/2017

i booked this hotel out of curiosity, as it used to be the White Cliffs hotel when i lived in the area many years ago. i was slightly disappointed because i thought i would wake up and see the old harbour in front, but i was in the back and over looking a tired old road, still the room was clean and comfortable, the bathroom was a bit tired looking and could do with a lick of paint, but hey it served us well free parking and very friendly staff, and it was good to be back in my home town,

"Wonderful, helpful staff for confrence"

5
799jazminv, Dover, United Kingdom 24/10/2017

Exceptional service from Carla Reid and Pa in the assistance in the planning and running of my works annual conference. Nothing was too much bother, everything was prepared and delivered at a high standard. Food was wonderful.

"Spa and afternoon tea "

5
User 21/10/2017

Visited the hotel for a spa treatment and afternoon tea for my mums birthday present. Got a good deal on groupon and wasn't expecting much from the reviews on here but was really lovely. The ladies in the spa were very warm and professional me and my mum had an express manicure and sat in the relaxation room. We didn't feel rushed or uncomfortable. The afternoon tea was more than generous and they even let us box up what we couldn't manage to finish. The scones were delicious! Lovely sea view. Overall fantastic value for money.

"A lovely visit to the hotel "

5
User 20/10/2017

Me and my nan visited the hotel for a spa , treatment and afternoon tea . We were welcomed by a friendly receptionist who showed us where to go . First of all we went into the relaxation room which was lovely and felt very comfortable and relaxed . The treatment was lovely a Indian head massage which was very relaxing and then moved on to afternoon tea which was amazing a nice view of the seafront . Friendly attentive staff clean hotel would definitely recommend.

"Disappointing Bath/Shower"

2
NeilEvansCardiff, Cardiff, United Kingdom 19/10/2017

I stayed here last night after working offshore for a month. I fancied a night in a proper bed, a bath and generally a bit of a wind down. The staff were really nice, the room too but unfortunately there wasn't enough water pressure to fill the bath and the shower barely got me wet. They offered to change rooms but I couldn't be bothered with the hassle and the moment had passed anyway. In fairness, 10% was knocked off the bill but for a room that was more than £90/night, a proper bath/shower shouldn't be too much to ask. Great view over the harbour.

"Outstanding service"

5
Brian M, Lechlade, United Kingdom 18/10/2017

This hotel is well positioned on the Dover seafront and has plenty of parking on the main road, free overnight. A nice bar, good restaurant and clean rooms ..... perfect. But what made it for us was the professional attitude of reception staff when we told them we had discovered our shower didn't work only in the morning; they immediately compensated us by removing from our bill the previous nights dinner cost. Outstanding service.

"Very Disappointing"

2
User 18/10/2017

I know the location of this hotel and was looming forward to a pleasant stay. On arrival first impressions were good and the lobby area looked impressive. There was a slight glitch as the receptionist was not sure if the room was ready.(despite me arriving after 2pm). He was going to put me in another room but apparently the hotel was full. Eventually he got word from the housekeeping staff that it was ready and my room was located on the third floor. The room was average size and was facing inwards into town which meant there was a lot of noise from traffic going to and from the ferry terminal. This is a common problem with Dover seafront hotels (Having experienced the same at the premier inn up the road). Having unpacked I found the toilet would not flush (cistern valve had gone) so I spoke to reception who promised to get it fixed whilst I went into town. In my return it had been fixed with a new unit so that was a positive. The room itself was very hot even in mid October. There is no air condition and when I tried to open the window it was restricted to a small gap. There was an electric fan provided but as I found out late at night it did not work .The shower flow was also quite poor with low pressure. I had a terrible sleep which was not helped by the chorus of pigeons outside and hearing people go in up and down the creaking floorboards. I would not stay here again and would feel cheated if I had paid full price. The two faults in my room are items that should have been picked up before the room was used by a guest. Although it's an old building I'm pretty sure more can be done to prevent the pigeons from taking residence and from what I could see there were no measures in place. I suspect this hotel makes a healthy income from cruise passengers on one night stops and those going on the ferries and certainly not repeat business. Very disappointing and I will not use it again.

"Nice hotel - rooms disappointing"

3
Barry H, Canvey, null, United Kingdom 16/10/2017

One night dinner, bed and breakfast break through Activity Superstore. Hotel is in a nice seafront location and the common areas and room was very clean, we had a meal in the hotel and breakfast and all food was very good. Negatives - bar area does not have a lot of seating and minor things like having to look up how to make a cocktail and running out of straws - shouldn't happen in a good hotel The big disappoint was the room, as part of the package we got 'best available' but I would not stay at the hotel again because of the room (405). There was a TV on the wall at the bottom of the bed and the space between the TV and bed is very small, the temperature in the room was very warm even in October with a fan on all night, outside the windows was scaffolding. At some point the room appears to have been two smaller rooms and directly above the bed was a very large beam and when laying in the bed this felt claustrophobic with the beam directly above, especially because the ceilings are quite low. Overall would not choose to stay again, if I wanted to stay in Dover I would choose the PremierInn along the road.

"Very Active Area"

4
chawinflut, Florida, USA 12/10/2017

Check in went well. The elevator to the rooms is tiny and very slow. Superior room with balcony sea view, was clean and a good use of space. The birds make quite the mess of one of the chairs on the balcony, but the view of the busy port is great. The description of the bed was "memory foam", not sure that was the case. If it is, then it was not like the memory foam we have at home. Either way, the bed was comfortable. Our room (104) is located over the dining room. This means that muffled music will be heard during the times that the dining room is open. So, it will either lull you to sleep or drive you crazy. Know yourself.... This location makes walking to all the site quite possible. Plus it is quite the site itself.

"Not quite 4 star"

3
davecmh2016, Herne Bay, United Kingdom 12/10/2017

The evening meal was really very good indeed. The staff were friendly, helpful and attentive. There is free parking in De Bradlie Wharf, but I was a bit nervous of leaving the car out of sight as it is not the best of areas at night. The breakfast was ok, but it would have been nice to have fried eggs available rather than to order, The scrambled egg was like all scrambled egg that is left in a warming pan. Even in October the rooms were vey warm. There was a fan, but it did very little to cool the room down. There were no sanitary bin in the bathroom. I did get a cheap rate so cannot complain too much, but I would not pay the full rate.

"Birthday Celebration Afternoon Tea"

5
User 11/10/2017

Fantastic service from the planning through to the delivery of afternoon tea for 31 people - nothing was too much trouble, the sandwiches and cakes were plentiful and delicious and we were looked after extremely well. It was a lovely afternoon and we all, without exception, had a great time!

"First visit to restaurant "

5
peter f, Ashford, United Kingdom 10/10/2017

This was my first visit to The Waterfront for a business lunch. So glad I picked this place. We sat in a window seat with amazing sea views, but the whole of the atmosphere and decor gives such a nice ambience. Lunch was really tasty and great value for money. What sets this place apart from others is the service. It's like walking into a top end london restaurant with smartly dressed staff, who also have a personality! Nothing was too much bother and our waiter, Par, was spot on, professional and friendly. This place has certainly won my business, more business meetings I think!

"Great place "

4
Debbie C, Whickham, England, United Kingdom 08/10/2017

Over all this hotel is a great place to stay, the rooms are clean abs well kept, the staff are friendly and helpful. I wss here as a wedding guet abd the food was amazing at the reception although prices on bar were typical the South prices. the only minor things I had an issue with was I had no idea my card would need to taken to gave me credit for the hotel i got my money back in check in but hotel needs to have this info somewhere. Also when I wss there on a sat night either the people next to us are people above us kept banging every 5 seconds I was to I'll to get out if bed but it a minor issue I had.

"the view is fantastic"

4
ivo b, Nunspeet, The Netherlands 03/10/2017

this is historical point All canal swimmers come here in the center of Dover The cafe where the canal swimmers come is strolling delicious that admosfreer at the white rocks really something to take a moment

"Book Early"

4
Tammy M, Edmonton, Canada 02/10/2017

We booked this hotel room quite some time before the night of our cruise. The price almost doubled and the hotel was full. It was old but nice, quite unlevel on the top floor. We dined in the dining room but were unable to book in for the Sunday English lunch. We arrived early so unable to check in as well but we left our luggage there and walked into town which was an easy walk. The only issue we had was the shower "peed" out and we had to wait awhile to get the one and only elevator to take our luggage down in the morning. The hotel was great getting taxis for everyone the next morning seemed to go smoothly.

"Only stay if you can get a room on the 2nd floor!"

2
4498Shelly, Pawnee, Illinois 01/10/2017

We stayed here two years ago before a cruise. We had a room on the 2nd floor that was very roomy which we thoroughly enjoyed. There was an issue with our reservation when we went to check in - it only showed we had two people. We had three. The desk clerk was not very sympathetic to our situation and wasn't very pleasant to deal with. The clerk working beside her offered to give her a room that she showed available on the 2nd floor but the clerk helping me said "no - its already taken!" I really think she just didn't want to give it to us! We were given a room on the 3rd floor which was incredibly small. It only had a full size bed so our daughter had to sleep on a mattress on the floor. With three people, three large suitcases and a mattress on the floor, there was no room to move around. There is no air conditioning in the room. There was a standing oscillating fan but the windows are so small, you can't get any type of fresh air in the room. Again, since the room was so small, it heated up quickly when we started taking showers in the morning.

"Sept 2017"

4
Scott4023, Los Angeles, California 30/09/2017

Quaint hotel with friendly staff and wonderful breakfast buffet. Hotel is about a 30 minute walk from the ferry terminal but an easy walk to the town, local restaurants, pubs, castle, tunnels, and cliffs.

"Could do better!"

4
Gerry G, Swindon, United Kingdom 25/09/2017

We returned to this hotel to stay while meeting up with friends, as usual the room was very good in fact better than usual as we had a balcony. The evening meal was good though not as good as we have had on previous stays and certainly the staff were not as welcoming. Breakfast was ok but some items rather cold which was disappointing. All in all not as I remember from previous trips here & having paid substantially more not value for money.

"Two night stopover."

2
John F, Paignton, United Kingdom 24/09/2017

We arrived on Friday evening and left on Sunday morning. I was with my two grown up sons and we shared a 'family room'. The first night we were given a standard room which was certainly not a family sized room. Vicky on reception very kindly arranged a room change to a much more appropriately sized room. The evening food was excellent and the service was good. Breakfast was quite poor, it was cold on the first morning and we were not allowed to sit on certain tables on the Sunday as they had been setup for lunch (it was 9:00)! We were asked to sit in the very bright verandah - we refused and they eventually said that they would re set a table for breakfast. Whilst we were there (30 minutes), this happened to every other guest that arrived - bonkers. The bar staff could to with a personality makeover, one chap. A Kevin de Bruyne lookalike was as miserable as sin both evenings. They ran out of a certain cider on Friday and it was not restocked for Saturday, no apology simply take it or leave it attitude. We will not return.

"Not as good as I remember"

3
Frenchtraveller40, England 23/09/2017

Don't accept room 106! Loud music comes up from the restaurant through the floor. I thought it was a disco and went downto see, it's just the piped music in the restaurant and it started again with breakfast at 6.30! Terrible!

"Wedding"

4
User 20/09/2017

Wedding breakfast and evening reception held at this delightful venue. Staff were very helpful and quickly corrected any minor hiccups. Overall the day flowed smoothly. The food was complimented by all the guests. Lovely, spacious function room with air conditioning. Bridal suite was clean and comfortable with enough room for preparations. We enjoyed our experience very much.

"Best Western"

3
Julie E, Dover 18/09/2017

Stopped here for a sandwich with a friend recently. Service not particularly quick but the food we ordered was good. We each had a sandwich and shared a bowl of chips. Plus two coffees. This hotel wins because it has a lovely view of the sea.

"Overnight en route to France"

1
Paul L, Dundee, United Kingdom 18/09/2017

Refused 1st room which was awful-small,cramped, very tired and smelly. 2nd room small, no AC, absolute lack-lustre, very 'tired', poor quality bed & an awful bathroom-in dire need of refurbishment. Would not recommend this establishment.

"situated nr ferry"

3
Barry S, Harlow, England, United Kingdom 16/09/2017

stopped here for lunch with friends. Service was good but got order wrong but this was put right very quickly. Food was good. You can sit either outside or in. You can watch the boats arrive and leave.

"Avoid at all costs"

1
davidmwardle, Sheffield, United Kingdom 07/09/2017

Booked in January for a stay in early September. Got charged in full at the time and the hotel seemed unprepared to provide a receipt for the £126. Apparently a refurbishment was underway which raised expectations though mixed but generally poor reviews dampened my enthusiasm. Do not go here with hopes, better still sleep on a park bench. The room was extraordinarily stuffy and thanks to health and safety the sash was restricted preventing all but a trickle of fresh air. The shower was a dribble and the fan in the bathroom was extremely noisy and must certainly have dusturbed other guests. The hotel was noisy on the promenade and a constant flux of light colours made you feel as if you were sleeping in Picadilly Circus if not Billy Smarts. The hotel parking was in an open lot. Prices for cheap wine were staggering. If a refurb has taken place it hss not addressed flanking noise transmission. Should have been demolished really. Truly awful

"Good hotel, convenient for the ferry"

4
Zedbiker, UK 05/09/2017

This is a great old style hotel. It is in very good condition and well maintained. All the staff are very friendly and welcoming. The room was small and overlooked the port. The buffet breakfast was excellent with a good choice.

"Don't stay here !!"

1
mayburlison, County Durham, United Kingdom 04/09/2017

Stayed here on 5.8.17 Catching early ferry and thought we would treat ourselves to a night here before our holiday started......normally do a cheaply but this would be a treat. Entrance and reception area fine......then we got to our room which was really small but opening the curtains was biggest shock!!!! All you could see was scaffolding and plastic wasn't expecting a spectacular sea view but it was terrible. We decided to go straight out and only come back at bedtime. Got back at 10ish went to bed and the noise started,,,,,,was it old pipes or plastic blowing against window not sure called reception who sent someone up to investigate after a few minutes could decide on what it was went to see if there was another room he could move us to. Soooooooo at that time we had to pack things back up and he helped us to move to other end of corridor. When we checked out I assumed the incident would have been noted and we would be reimbursed our room cost girl on reception told us we would have to take it through Aroma who we had booked it through. I did that on return waited for response and was informed we weren't being reimbursed or a reduction being made. I can't believe that there are a team of people who feel it is okay to offer that level of service and feel it's ok !!!!!!! Like most of you we both work really hard for our money and this was a luxury spend for us.......we were spending the next two weeks camping in France, I'd like the management team at the hotel to have some thought about how they treat us their customers and ask WOULD THEY BE HAPPY WITH THE SAME SERVICE????

"Fast wifi/slow lift"

4
baillwords, St Leonards on Sea 03/09/2017

We chose this hotel for a number of non-conventional reasons - we set a distance from home criteria and this popped up offering hat appeared to be good value in what looked like a comfortable setting. We stayed three nights and have no real complaints. We stayed room only and headed out for breakfast each day. The room was comfortable and clean and the standard of cleanliness in the hotel in general seemed good. Staff were helpful and friendly, always a smile, which is appreciated. I have given this a 'very good' rating because it was just that, it wasn't ;excellent' but it is better than average. The two things really worth comment are wifi and lift. Quite often in a hotelI find wifi can slow down if you are too far from the router, well not here, from virtually anywhere in the building, and even outside, wifi was very quick and didn't falter in our tine there. The lift on the other hand is something else - compact and bijou for certain but it it glacially slow, you could almost believe there was someone in the basement winding it by hand! The gym seems to be undergoing some work at the moment and th staff on duty down there were probably the weakest link in the building.

"Hit and miss, a hotel that caters for over-nighters."

2
Douglas A, Zurich 02/09/2017

Although the staff were very helpful and accommodating the rooms were poor and the services available at the hotel were hit and miss. The hotel clearly plays up on their location close to the cruise ship terminal and their waterfront location. And this makes it quite expensive compared to staying elsewhere in town. There were a lot of cruise ship / ferry guests staying one night. So the hotel can get away with a level of service that doesn't anticipate repeat customers. We were staying 3 nights and arrived around 10:30pm on a hot night, hoping to have some food. But apparently the kitchen had just closed and there were no other restaurants that would be open nearby except for some rubbish pizza chain! That was very surprising since Dover isn't such a small town. But the hotel was able to rustle up some pretty average sandwiches which we enjoyed at the bar. The biggest single problem with the hotel is that it was hot and with no air conditioning. We had paid a premium price for a sea-view room which turned out to be a very small room near the top floor. It's an old building, almost quaint, a very old hotel with floors that are not quite flat, but that means some standard mod-cons like A/C are missing. We could only open the window a crack, and fans had been provided, but we sweltered in the top of this old building and couldn't get any air circulation through the window. We just didn't sleep. The next morning we asked to move to another room and the desk staff, who were always very friendly, were able to move us to a slightly bigger and slightly cooler room. It wasn't even so hot outside, but the building had accumulated a lot of heat. The breakfast was super expensive (something like 20 pounds each), so we found some nice cafes a 10 minute walk into the town. We had cocktails at the bar 2 nights. On the first night they were really nice, but on the second night I could have sworn that they used the wrong spirit (or none at all) since they were very watery even after we complained and they remade one of them. The bar staff looked very inexperienced. So all up, given how much we paid for an expensive sea-view hot-box with a window that wouldn't really open, I would recommend staying elsewhere in Dover.

"Lovely Family Function"

5
User 31/08/2017

Delicious family lunch in a beautifully decorated function room with a lovely view of the English Channel. The service was impeccable from the moment we arrived. The catering manager and team sorted everything concerning meals and catering for our children prior to our arrival and the food was delicious. The service was considered which was really nice, not rushed so we could enjoy ourselves but always on hand and aware of when to clear and when to offer - we were really well looked after and thoroughly enjoyed it especially as on a beautiful sunny day like we had this hotel is a little gem. Highly recommend and will definitely be going again.

"Hot and small room."

2
tunmora, norfolk 24/08/2017

Room was very hot and small. Bed uncomfortable. Very basic and not a good night's sleep. Food we had in bar was ok and staff were friendly. Room is definitely over-priced for what you actually get. Wouldn't stay here again.

"Older style hotel with fantastic location"

4
Happytraveller1399, Melbourne, Australia 21/08/2017

The hotel is right on the waterfront ie just a road then water with uninterrupted views across the harbour. The bar, restaurant and some rooms provide the same view. Average room that had no working fridge so I had to resort to providing my medication that required refrigeration to the reception.

"Wonderful Staff"

5
74273626, Naples, Florida 18/08/2017

A pleasant older hotel on Dover Beach with second-floor rooms having balconies overlooking the harbor that are large enough to allow sitting and sipping. All of the staff, front desk and housekeeping were prompt, helpful, and willing to go beyond the ordinary to provide service. When we needed to get to a pharmacist Saturday evening near closing they offered to drive us in a personal vehicle since taxis would not be timely. Can't recommend highly enough.

"Hot bedroom"

3
Setch, Warwick 18/08/2017

Ideally situated for those wanting an overnight stay prior to a ferry crossing. We stayed as part of a coach trip and the booking in provedure was handled efficiently. My room was on the 3rd floor and was very hot. Window only opened a few inches and although a fan was provided all that did was to circulate warm air. Evening meal was well cooked and tasty but it took over 2 hours to serve our group of 29.Nice with the usual facilities including ironing board. Bathroom a good size.

"Great One Night Stay"

5
SashaMurray, Stonehouse, United Kingdom 14/08/2017

We were only here for the one night but would've happily stayed longer. The entrance to the hotel is beautiful. The location is perfect, very close to restaurants to visit at night. We had a sea-view room and it was beautiful. I would definitely recommend this hotel.

"A Very Acceptable Overnight Stay"

4
Mark S, Horsham, United Kingdom 14/08/2017

A very pleasant, if compact, double room on the 1st floor of this period hotel, adapted to contemporary needs. Clean, tidy and comfortable, though we were slightly tripping over furniture. The en-suite was of better proportions and practical with basic toiletries provided. There was a TV and adequate provision for the charging of phones etc, though a hair-dryer was missing & had to be requested. Staff are very pleasant & courteous. Ideal pre-ferry location with seafront views from the bar. Easy distance from the town centre with its shops & places to eat. Good car parking nearby.

"Spa and afternoon tea"

5
User 13/08/2017

Visited the best western and had a lovely time with my mum, we done the groupon deal which is well worth the money £44 for a 30 minute treatment each and afternoon tea,we both had a back massage,which was lovely,the relaxation area that we waited in was a nice touch too,staff lovely and friendly in all areas we visited,had a nice relax on the patio with a drink in the sunshine then went for our afternoon tea in which we were seated along by the window looking over the sea,afternoon tea was lovely ,have visited here more than once look forward to the next visit,thankyou again for a lovely visit.

"Great waterfront location for a hotel in need of upgrades!"

3
Tom M, Quakertown, Pennsylvania 10/08/2017

Located right on the waterfront, this hotel looks like it may have once been a first class destination. Unfortunately, the lovely exterior conceals a hotel exhibiting signs of age and distress. Parking was readily available on the wide street running in front of the hotel although it soon filled with campers and RV's who seemed to enjoy sitting on the benches overlooking the beach and 'camping' on the street overnight. The hotel entrance is awkwardly positioned and required walking between a performing music group and the bar and its patrons with all our luggage. Our 3rd floor room was in the back of the hotel with a scenic view of the warehouse behind it and the very busy road leading to the channel ferries. The room was old, creaky, lacked A/C and had an antiquated bathroom with a shower jury-rigged on top of an old tub. Warning to male occupants: the toilet seat will not stay up and requires use of one hand to hold it while you pee. The traffic from the busy road running through Dover was incessant all night--especially the truck traffic--and the noise kept waking us up. Then at 5 or 6 a.m. the delivery truck noise at the warehouse just behind the room started up. The room was very warm although not as hot as the sauna like hallways. We had to open the windows which didn't help with the noise. When visiting Dover again we would certainly not choose this hotel. The waterfront location doesn't make up for the worn out rooms, the noise, and the lack of A/C.

"Spa and afternoon tea"

5
chris78953, Kent, United Kingdom 08/08/2017

Really good welcome. Loved the back massage by Ingrid. Enjoyed the refreshments and loungers in the small relaxation area. The afternoon tea was also fabulous. The waiters very helpful. Goid value offer on groupon. Thank you

"Lovely food and great service!"

5
Loreto T, London, England, United Kingdom 07/08/2017

We often visit the restaurant or the bar on a Sunday afternoon. We have enjoyed it every time we have visited and will continue to visit. We have also stayed at the hotel, and enjoyed our stay and breakfast in the morning.

"Spa Ayuverdic massage"

5
User 07/08/2017

Just had the best massage ever!!! My husband treated me to an Ayuverdic massage. Can highly recommend it. It's so relaxing and worth every penny. Will definitely be booking another. The whole experience was calming and unrushed .

"Pleasantly faded but quirky and very comfortable."

4
User 03/08/2017

I spent a weekend here as a de stressing break. My superior room wasn't cheap. It was small, but very clean and comfortable with a fabulous balcony and views over the harbour. I had a wonderful nights sleep and then enjoyed a good breakfast. I had a manicure and pedicure and head and shoulder massage, and this was bliss. Afternoon tea was an added bonus. Same again on the Sunday but this time a Swedish massage, which was truly amazing. Overall positives were the view, the very comfortable bed and the very very polite staff. Negatives were the rather shabby stair carpet and worn doors when accessing the bedrooms. I also was disappointed that my tv stopped working and despite me reporting it, it wasn't fixed. I would normally have mentioned this to the reception staff on check out, and expected a reduction but the receptionist was rather preoccupied and did not ask me if everything had been ok...another slight negative. I spent approx 500 pounds for an indulgent weekend. I very much enjoyed it, but it could have been absolutely perfect with a little more investment in maintainance and staff training. This would make the difference between a very good experience an an excellent one. However, I would stay again purely because of the location and views.

"Clean and Tidy Hotel in Dover"

4
CalWineDrinker, Hermosa Beach, California 02/08/2017

We went to Dover for a weekend getaway to see the White Cliffs and Dover Castle. The Best Western was a great and central location with a very friendly staff. The room was large, and comfortable with a ocean-facing deck (it's over the bar so can be noisy but it didn't bother us). The bathroom is a bit tired and could use an update, but for a weekend it was fine. Morning breakfast buffet was good. Would recommend this hotel if you're in Dover.

"Very pleasant...."

4
bigjules60, Dunstable, United Kingdom 02/08/2017

Just a one night stay prior to getting in the ferry. Very pleasant reception staff, room was ready on arrival. Our room was a little tired and the bathroom was 'seventies' but both were spotlessly clean Didn't use any facilities apart from the bar, which was quite fairly priced, although I must say that the afternoon teas looked lovely. Standard buffet style breakfast with further choices a la carte - we were almost first in at 0645 so everything was fresh and hot. Only drawback was that he sausages although cooked through, were anaemic to say the least and didn't look very inviting! Would certainly recommend.

"spa break"

5
User 01/08/2017

Had a wonderful mini spa break with a very dear friend began with a Swedish Massage and we them settled into our lovely room. Went out for a walk on the sea front which is literally just across the road and Dover Castle is in clear view. We contemplated a walk but were too lazy and relaxed from our massage. Had a delicious steak dinner with impeccable service a couple of drinks at the bar. Slept really well and went down stairs to a banquet of a breakfast, so much choice it was unbelievable. I am still upset I left no room for a waffle. the batter is there for you to place in waffle maker and top as you please. A real treat!

"Spa and afternoon tea"

3
Altel_10, Kent, United Kingdom 31/07/2017

Arrived at the hotel and was advised to go downstairs to the spa. Waited for a bit then was asked to complete the standard forms. Waited a bit again and was told to go through to the relation room. There was a couple of chairs and beds. The beds didn't have towels on it was fleece blankets which was a bit battered. I went in for my head massage. The girl although lovely spoke the whole way through, when she did the gentle hair tug it was a omg pull. I didn't walk away feeling relaxed at all. Felt like my child was doing it! Met my friends who were still waiting in the relaxation room. They had there treatments which they said was ok. One friend had to ask the girl to replace the towel where your face went through as it was covered in all make up and hair. Surely for hygiene this should be done every time? Went up for the spa in the lovely dining room and was sat by the window looking out on the water. Ordered drinks and our afternoon tea. The scones were lovely and still warm. The rest was just ok. This was booked via groupon which I'm glad about as I would have been so annoyed if I had paid full price. The gym was tiny and there was building works going on. Apart from the relaxation room there was only a steam room. I won't return or recommend to anyone as I feel I didn't get to achieve what I wanted to achieve that day and didn't walk away thinking wow I want to come back

"wedding"

5
V5184QIstevem, Dover, United Kingdom 25/07/2017

We held our wedding here on 8th July 2017. From the moment we booked it a year ago Aimee ensured everything was taken care of. We had the most perfect day all of the staff were excellent especially James who continually checked with us throughout the day that everything was ok. The food was amazing and the setting beautiful. Our room the honeymoon suite was lovely as were the champagne/chocolates and fresh fruit. We cannot thank The Best Western Dover enough for ensuring we had a perfect wedding day.

"Good Value for what we paid"

3
Ranu M, London, United Kingdom 24/07/2017

Best location, but this is one of the older hotels so bedrooms need sprucing and uplifting. No AC, only fans provided. For parking, you need to get special permit from Reception. Dinner for our group by special request from us was prepared by an Indian chef which we really enjoyed. Breakfast was best by far. Pebbled Beach so very little space to sunbathe or relax. Very small section of soft sand area slightly further down. Sailing Club close by.

"Ummm, no."

1
olszeric, Chicago 24/07/2017

Quick and simple. Hotel does not have air conditioning. Our room smelled like covered up cigarette smoke even though this is a no smoking hotel. Room 100 does not have a hair dryer or refrigerator. Room has a sever slope, yes the floor is sloped. TV is barely hanging on the wall. Overall the hotel looks worn. Room has good wifi and solid water pressure. The bed is somewhat hard. Pillows are flat and not very cushy. Did i mention the masked perfume smell trying to hide the cigarette smell? Room has a small ironing board and decent iron. Bathroom shampoo and soap selection is very very basic. There aren't many choices in Dover but I would bet there is better than this place.

"Not a 4 star property!"

1
Peter M, Vancouver, Canada 23/07/2017

I selected the Best Western Plus Dover Marina Hotel based on photos online and I was extremely disappointed upon our arrival. The "curb appeal" and restaurant area on the main floor looks fine, but the true nature of the property is revealed once you arrive at your room. We booked a standard ocean view double room and it was one of the smallest rooms I have ever stayed in - think cruise ship cabin. Worst of all, the room had not been sufficiently cleaned prior to our arrival and we spotted two used Q-tips on the desk chair. In the evening, we had trouble sleeping as the wind blowing in off the ocean caused the flags out front of the building to flap violently, creating a noise we could not sleep through. Why hadn't the flags been lowered prior to the forecasted storm? Or simply as a matter of routine each night? When we contacted the front desk, they admitted that many residents in the hotel had complained about it also, but there was nothing they could do. We could hear the people above us pacing around at 2am awake as well since the floors were very creaky. This is a very old building. When I was asked upon check out how I had enjoyed my stay, I was honest and outlined all of the above information to them. I received nothing other than a: "I'm sorry to hear that", then I was presented with the bill. This property is, at best, 3 stars.

"Disappointing "

3
TheDominie, Edinburgh, United Kingdom 23/07/2017

This is the second time we have stayed here before continuing our travels to France. The service was well below the standard I expect as a BW card holder. Not enough staff on duty serving at the bar to deal with meal and drink requests. Breakfast on our first morning there were no tables ready, we had to wait 10 minutes before one was tidied. Surely the hotel knows how many guests are having breakfast. I'd also suggest to hotel management not to hold meetings/interviews in the bar area. We got to over hear many things one of which was a female member of staff being 'pressured' into working more hours despite her saying she has family commitments. Unfortunately we will not be back on our next trip.

"Dissapointing"

1
ads3670, Canterbury, United Kingdom 19/07/2017

Went for a snack, ordered sandwiches and sweet potatoes fries The menu said hand carved ham sandwich, what came was a piece of wafer thin wet shiny cheap ham on thin limp bread, potatoes fries were under cooked I complained to the waiter, nothing was done so I asked to see the manager who gave me a refund The tables around us were left uncleared and dirty. Other guest were complaining about a cocktail not tasting like it had alcohol in, the guy behind the bar was very rude to them I will not return here

"We will not return"

1
Vibeke B, Copenhagen, Denmark 19/07/2017

We had great expectations, the hotel is overlooking the marina and seemed cosy. We booked in the afternoon and when arrived around 18 pm, the room was not cleaned and ready. We were asked to wait 30 min. We were tired and asked if could get a complimentary pint in the bar, while waiting but that was declined. After a while we got offered 2 coffees (a drink in the bar was still declined) and also told that tonight they had a big function in the hotel, and there might be noise and music. Mind you, we were paying full price for the room. When we got the room, it was hot, smelled immensely from the stuff you spray to "clean" the air, the windows only open slightly, no air con, the beds were too soft (for our taste), no complimentary shampoos/conditioner/shower cream (as in the other 3 hotels we stayed on). The place seemed bit run down, price is simply far too high - comparing to a hotel in canterbury and henley where we also stayed. We will not return.

"Spa day"

5
aggielambert, Dover, United Kingdom 15/07/2017

Came on Tuesday 4th July for a Groupon spa day, Vicky the spa therapist was great and my massage was fantastic, as was the afternoon tea served by Parshad. There was a very helpful barman too and we both thoroughly enjoyed all aspects of our day, thank you!

"upset and embarressed"

2
skinnyminnie60, Coventry, United Kingdom 11/07/2017

my brother in law booked two rooms for the 27th june as he was going on the disney cruise. the room we stayed as very noisy . The next morning we got up and went down to the restaurant and asked about breakfast the man was telling us about it and my brother in law was asking me what he meant, but before i could explain, he looked us over and said well if you go through that door you maybe more suited I never felt so insulted in my life. We will never stay in a best western again and I was so embarressed this was their first trip to England and felt he insulted us all. I have never felt so uncomfortable. i trust you will have a word with him, customer service goes a long way

"A night in Dover"

5
Rob N, Milton Keynes, United Kingdom 10/07/2017

Having stayed there before we wondered what it would be like this time. It was back to its best with a nice room, everything clean and tidy, all the staff seemingly interested in their jobs and all very helpful. The evening meal was very good and breakfast was nice. Well worth a visit.

"Mrs "

2
LoubLou2173, London, United Kingdom 07/07/2017

Sadly disappointing. Frequent traveller to Dover as a parent of a school there my double room with sea view took me up to the 4th floor with a small window (unlike the photograph suggests on booking.com). Small, hot room. No air conditioning. Hard pillows. Wardrobe doors that don't fully open due to lack of space, no toiletries and a poor excuse for a shower are several reasons why I won't be returning. Some of the staff are not welcoming and are lacking in customer service and waiting 10 minutes to be served at the empty bar adds to the frustration. There are better hotels and some offer school discounts.

"Disappointed "

3
Tkdreje, Kent, United Kingdom 07/07/2017

We booked months in advance and are be members Our room was so small as was the bed .room almost as if a training room . The side lamp was wrapped copies round by the lead not plugged in had to assume not safe to use no ire tags . The tv would not work reported to reception nothing done .hubby took it apart in end and got working. Old internet connection block left in room. Marks all down the walls . Fan was supplied as no air con but it was so damaged it aimed at the floor most of the time. Ceiling in room was showing water leaking and progressing along the supports needs looking at. So now hubby s comments on the bathroom . The shower was great. Powerful and hot. Unfortunately, while showering, one inevitable looks at the tiling. This has mould all over and hairs etc stuck to the walls. Grouting realky filthy. Clearly not cleaned in a long time. Shelves over toilet also not replenished . This appeared to be a training room or a dumping room. Really not to standard . We often come here for Sunday carvery and that's always excellent . So we decided to stay here. Sadly as said very disappointed. The staff however really good working with difficult standards . The chairs in reception are dirty and need arm covers that can be cleaned regularly. You are actually sticking to previous people's sweat and body fat on the arms of some chairs not pleasant. However staff and food quality excellent Evening and breakfast great. So come on management .

"Sea view for port-side hotel"

4
Jude064, London 06/07/2017

This hotel is on the ferry harbour in Dover, so very convenient for cross-channel ferries. If you get a room with a sea view you can see the ferries (though not hear them thankfully) and watch the sea lapping the pebble shore. It's very restful. At the moment there are works on the harbour so it's a bit noisy during the day. It's an old, restored building, decorated in a classic style. As an old building, nothing is particularly spacious but they make the best of what they have. Our fourth floor room was small and with a disconcerting sloping floor - didn't affect my sleep, thankfully. The facilities were OK, the shower a little timid but it worked. The breakfast was buffet style and fine. We didn't eat dinner there. Two nice restaurants, Hythe Bay (fish) and Cullins Yard (bistro) are very close. The wifi was great – easy to connect to, free and enough for a bit of streaming. This hotel is in a great location for a stop-over before the ferry, or for exploring Dover with its white cliffs, or beautiful castle. You could also wander into the town centre for shops. There is a huge public car-park behind the hotel and they give you a free pass for it if you are staying.

"The hottest hotel in Uk "

1
Barbara L, London, United Kingdom 06/07/2017

We were there for business and the place is nice but only one lift for hundred people and the rooms were really hot, only a little fun is not enough for being good. My mattress was really uncomfortable...

"Location, location, location"

4
ckfromcov, Heidenrod, Germany 03/07/2017

We have stayed at this hotel a few times now, only as a stopover to break our journey to other parts of Britain and Ireland. It is housed in a splendid Victorian building on the sea front, and the rooms, corridors and stairways are naturally old, sometimes rather stuffy and the floors a bit uneven - that is in the nature of an old building, but the rooms are pleasantly decorated and furnished. We once had a room at the top of the building that was insufferably hot, but this time was much better, although we didn't have a good view from the back of the building. The highlight in my opinion is the conservatory, where guests can sit to have dinner or breakfast (probably best to book a table there for dinner if the hotel is busy), as you have lovely views out to sea, and can watch the ships sailing in and out of the harbour. It is a real treat. The standard of the meals - including the breakfast - was very good, as was the wine, and the staff were most attentive, polite and helpful.

"Very disappointed"

2
Bhpanda81, Boston, Massachusetts 03/07/2017

Travelers should be aware that the guest rooms are not air conditioned. Our room was small, extremely hot, with few amenities (we were not even provided with shampoo). In addition, there is an outside bar from which the loud conversation, laughter and scraping of chairs from patrons woke us up several times. The standing fan in our room was bent and would not oscillate. Even though our room was prepaid (and nonrefundable) for 3 nights it was so uncomfortable that we checked out a day early. When we explained our reasons for leaving to the Front Desk we received a lukewarm apology and an offer to comp us one breakfast. Very, very disappointing.

"Great staff"

4
Philip M, Leeds, United Kingdom 02/07/2017

Very friendly hotel in a great location. Stunning building with fab views. High quality food in the restaurant. Step out the front doors and onto the beach, or exit the revolving door at the rear to access shops and cafes.

"Spa and afternoon tea."

4
User 28/06/2017

Me and spa daughter visited today and had a spa treatment and afternoon tea. All staff we encountered were pleasant and accommodating. I had a very relaxing facial and my daughter had a back massage. Appointment times were spot on and treatments lasted the full half hour. Afternoon tea was lovely and we even got a choice of sandwiches so could opt out of any that weren't to our taste. Coffee refilled as often as required. Will definitely go again.

"Great room with Dover Harbour views."

4
Steve W, Karratha, Australia 25/06/2017

Friendly and efficient check in, well maintained hotel on the foreshore in Dover. The room was clean, comfy and well appointed, though visiting in summer can be quite warm. It seems a lot of British hotels rely on fans to circulate the warm air until a sea breeze kicks in. Not brilliant, but this place is in the majority. Good wifi and a very nice Full English for breaky.

"A very hot room."

3
User 19/06/2017

The room we had was satisfactory for one night but was very hot. A fan was provided in the room but was very noisy. There was no air conditioning. The bathroom lacked the little niceties that you expect from this type of hotel, shampoo, conditioner etc, and the bathroom window could not be opened to let the steam out. The bathroom fan was not efficient. We chose to have dinner in the main dining room and it was very nice. There was not enough of the sea bass as a meal, it was more the size of an entree, however my steak was well cooked and plentiful, so I ended up giving most of my veggies to my friend to supplement their meal. Breakfast was very good and came as part of our package. The staff were lovely.

"overnight stay for Ferry"

5
tabbycat2014, Derby, United Kingdom 18/06/2017

Very nice hotel, right by the sea front, great staff who were very helpful. We had an early Ferry crossing and decided to have the breakfast, this suited all the family (we have varied tastes) I would stay here again.

"Disgusting service and room"

1
nannyashley73, Dover, United Kingdom 17/06/2017

We booked a superior double room no 110 with air conditioning when we got to our room it was not a superior room at all it was a small sweaty tiny room with a fan and wallpaper hanging off the walls not what we booked and when we paid £226 for 1 night for this claustrophobic dirty little room went downstairs and got an instant refund all they could say was we're sorry they had let our booked room out before we got there and tried putting us in a room we hadn't booked

"poor quality hotel"

1
Merim K, London, United Kingdom 15/06/2017

We've stayed at this hotel last month, and we were quite disappointed. The room was quite badly maintained, there were no soap, shower gel, shampoo considering the price we've paid for one night. We really did not like the hotel and most likely we will never go back there, and wouldn't advise to stay there too.

"Don't use it"

1
User 10/06/2017

For the price it was shocking and not worth what we paid for 1 night without breakfast than was extra and not nice. Our room was small incredibly hot, the bed was like sleeping on concrete, the pillows were shocking and to make worse the shower won't work only to drip at us.

"Terrible"

1
SARA K, KENT UK 10/06/2017

We booked two rooms for a spa break overnight for a treat for my daughters 13th birthday. We were told prior to arriving that our 13 and 16 yr old would be able to have a spa treatment. Upon arriving we were told they were too young only being allowed to have a manicure. I asked if my daughter could have her toe nails painted to match her hands only to be rudely told no. My 30 minute back massage was only 20 min and this included me getting undressed. The spa is dismal. In fact it's just a sauna. Staff were unaccomodating and unfriendly. our hotel room bathroom was more than discusting . Please see pics. We did not shower during our stay and couldn't wait to get home. Window would not stay open and rooms were uncomfortably hot. A fan is provided but too noisy to leave on during the night. Breakfast is basic. Dinner was ok and the only positive thing I can say is that evening dinner staff were lovely. I was offered 25%of a future visit but would not even consider revisiting the worst hotel I have ever stayed in.

"Wonderful Hotel in Dover!"

5
Terri T, Clayton, California, United States 05/06/2017

We stayed in Dover only one day to visit the White Cliffs. This hotel was wonderful and very convenient for us. Parking in the back was great as not all hotels have on site parking. Room was really comfortable and food in the restaurant was great. We'd stay there again for sure!

"Great location, lovely staff"

4
ianmantel, Hastings 05/06/2017

We wished to spend a day in Dover before sailing across the channel. We knew of this hotel located right on the beach. It is also located opposite and shopping outlet and just a few minutes walk from the town. The building is a Grade II listed property and was obviously once very grand. We arrived early so they looked after our bags before we checked in. Easy and pleasant check in. We stayed in room 100 - the "Bridal Suite". It was a pleasantly appointed room, but was showing signs of age with wallpaper damage and ill fitting balcony doors.The balcony was large. We did not pre-order breakfast and were surprised to find it charged at £13.95. Having said that the dining room is a lovely room with sun terrace. Having paid for extras we departed for the port just 5 minutes away

"Poor stay"

2
KellyNN16, Kettering, United Kingdom 03/06/2017

While I can't knock the location of this hotel and it's good car parking arrangements, the service was just rubbish. After a long journey all I wanted was a drink on the patio. No one came to serve me. All the tables were dirty. Finally I had to leave my table to go to the bar and in doing so I lost my table and had to wait 15 mins at the bar to be served. A committee of staff mulled over another customer's bill and not one bothered to acknowledge me. It was very poor indeed.

"Disappointing"

2
Lesley S, Bognor Regis, United Kingdom 02/06/2017

On arrival we found that our request for twin beds with sheets and blankets had not been arranged, despite the hotel confirming this to us in the booking confirmation email. We had been allocated a double bedded room, so this needed to be changed to a room with a King sized bed that could be split. The first room allocated was incredibly cramped and therefore rejected. We accepted the second room suggested, but had to wait until 6.30pm to have the beds sorted. We had an unacceptable level of storage - a wardrobe with the one shelf almost totally taken up with the safe, plus two small desk drawers and nothing to put our cases on, although a very nice lady from housekeeping found us two case stands. As we were staying for three nights, this proved extremely challenging, as was the available storage in the bathroom, with one small shelf and no towel rails. The toilet seat was dangerously loose and although we asked for it to be fixed. nothing happened. The complementary toiletries consisted of one small bottle of body lotion, a small soap and a shower cap. The breakfasts were mediocre at best and the whole experience was something we hope never to repeat. Having come straight from a 3 star Best Western Hotel in Hastings to this supposed 4 star establishment, was a complete shock as the Hastings Hotel was so totally superior to this hotel, and we were expecting the complete opposite. I would definitely not recommend this hotel.

"Bustling harbour hotel style!"

4
User 31/05/2017

We visited for a family event and had lunch/afternoon tea in the restaurant for eight of us. The food was really good, nice selection of sandwiches, cakes and scones. Plenty there and we still took 2 boxes of left overs home! Plentiful supply of tea etc too. Beautiful views of the harbour from the restaurant although you would only see this on the small tables for 2 people as the big tables are on the other side of the partitions. The restaurant was busy with a hen party of ladies in fancy dress and two other birthday party groups so it was quite noisy. There was also a wedding on and reception was busy with wedding guests. There isn't a lounge really for groups to wait, just a couple of small sofas and chairs dotted about near reception so it got rather congested at times. There are however nice tables with parasols outside if the weather is warm enough. The staff were lovely and very friendly, if a little rushed off their feet, and the ones we met in the corridors and at reception genuinely greeted us with smiles. Would go back, and try the spa next time!

"Spa and afternoon tea through Groupon "

3
User 31/05/2017

We visited yesterday as a group of 5 through Groupon for a 30 minute spa treat and afternoon tea for a friends birthday 50th birthday treat. Reception staff at front desk helpful and friendly. Afternoon tea was the best part of this day, a lovely selection of sandwiches, scones and small cakes. The spa is where we felt let down, three of us had booked to have an express Manicure which to be quite frank was not a manicure at all it basically consisted of, a hand massage a quick file of nails two coats of polish and a top coat. No attention was paid to our cuticles at all and no base coat applied before polish. The girl doing the Manicure was friendly but I could of painted my nails better myself, the nails were not covered I had holes of polish in places and within 10 mins they had started to chip. I feel that because we went through Groupon we got half the Manicure we should of done and it was done. Bit of a let down. Would not visit again only for afternoon tea.

"A new option formus in Dover"

4
WeeLuv2Travel2, Pennsylvania 30/05/2017

Great location in town with parking close by. Nice, good size room with good seating safe for 2. Staff were very friendly and helpful. Enjoyed a nice dinner in the bar with good service. Overall a great stay, we'll be back.

"Superior Room with great view (if small)"

4
john j, Cambridge, United Kingdom 29/05/2017

Visited with a group of former school friends (from 40 years ago!). All the staff were very friendly & helpful. Food and drink was good, if a little pricey. The superior room had a great view over the harbour right from the castle to the Western Docks. Although it was a little small it was well maintained and very comfortable with a nice balcony.

"Lovely Cream Tea Lovely Location"

5
User 28/05/2017

Wonderful cream tea here in the restaurant with a lovely sea view. Lovely selection of sandwiches, mini cakes, beautifully baked scones warm too, poached egg on crumpet and unlimited tea and coffee. Polite, professional staff and overall a lovely experience - we will definitely recommend this place and most definitely return - Thank you!

"Avoid This Hotel"

1
Jobi1971, Formby, United Kingdom 25/05/2017

Hot stuffy rooms on the fourth floor with broken fan, making a comfortable nights sleep impossible Fourth floor has a terrible dank odour Staff no help with resolving these issues Breakfast awful and overpriced Bearing in mind this accommodation was charged at £144 per night midweek (excluding breakfast) I was expecting an excellent hotel with well-appointed rooms. What transpired was a room that was unacceptable at any price on a floor that had an awful dank odour. In addition, the breakfast was very poor and overpriced. I have complained about this with the local management and head office. They acknowledged the heat problem and the fan issue but denied the smell on the fourth floor. If you are thinking about staying here, visit the floors of the hotel before you book and have a look in the rooms, it really doesn't smell very nice at all.

"Few days away"

4
Sarah M, Ely, United Kingdom 24/05/2017

Excellent food, staff busy but helpful. Sea view room recommended. Overall hotel okay for 2 or 3 nights stay. Pity about parking being in a public car park over the road from hotel and you have to display a parking permit.

"Great stay"

5
Sandra B, Brisbane, Australia 23/05/2017

We stayed for 3 nights Fri-Sun. Our room was on level 2 & quite comfortable without sea views. Full buffet breakfast was included with our tariff. There was a good selection to choose from and the hot food was of good temperature. Staff at reception and in the dining room were warm and welcoming. A wedding was held on the Saturday night and no disturbances were noted. Would definately revisit if we returned to the UK.

"Understand where you are staying "

4
ianandemma_wa, Perth, Australia 23/05/2017

Firstly, the staff, where for the hotel or restaurants/bar are very helpful and friendly and they did their best to make our stay great. First impressions on checking is that the place is a little dated. We stayed on level 4, and with only one lift operating when we were there, it could take quite some time. Entering the room, same impression. A little dated. The you realize you are staying in a little piece of history. I think the place is over 100 years old (I want to say 180 years but can't remember for certain). We stayed here for 3 nights, and we started to relax and enjoy the hotel for what it was. When you do that, it's great.

"I'll be back."

4
User 23/05/2017

An 'old style' hotel physically but modern service and staff who couldnt be more helpful. Breakfast is one of the best I've had in a hotel and the restaurant is top class, seemingly also used by the well heeled locals. My room was very quiet with a view of France, comfy even if on a very slight slope....added to the charm .

"Bucket List"

5
Patricia G, Glasgow, United Kingdom 18/05/2017

Room had a sea view and had all the amenities one would expect in this class of hotel. I had passed this hotel (when it was The White Cliffs Hotel) nearly every day throughout my childhood and early adulthood. It came up to my expectations

"Delightful Afternoon Tea"

4
KentVictor, Dover, United Kingdom 14/05/2017

We received a gift voucher from a friend for afternoon tea for two at the hotel which was served in the Waterfront Restaurant. We were shown to a table for two in the glass fronted verandah overlooking the harbour which sparkled in the delightful sunshine. Our order was taken quickly by a very efficient and friendly young lady and after a short wait our afternoon tea arrived, you have a choice of different teas or coffee which is topped up whenever you want. There is a selection of finger sandwiches with three different fillings, a salmon and cucumber mini bagel, a selection of cakes and pastries and sultana scones with clotted cream and jam, altogether a wonderful selection, the only minor criticism is that the sandwiches were a little dry, seeming perhaps that they were made in advance and kept refrigerated, however this is only a minor gripe and we thoroughly enjoyed afternoon tea in this wonderful location........highly recommended !!!!!

"Average hotel nice location"

3
mrbmann01, Taarnby, Denmark 14/05/2017

an average hotel, old and squirky but with a definite charm to it. location is very nice with a grand view over the harbour/ sea. staff somewhat tight up but ok. directly to the marien pier/ beach. Also directly to the extremly busy harbor

"Nice on the outside and lobby but it ends there"

2
traveltime92, Colorado Springs, Colorado 13/05/2017

This appears to be a nice BW Plus but the outside and nice quaint lobby area are where it ends. They could careless is you are a BW double diamond member to start. We like BW in Europe because you get quaint unique properties. This is definitely quaint. We were given a very noise road size room instead of a quieter ocean side. We could not close the windows to make it quieter because the room was so bloody hot even with two windows open. There is no AC, no fan and due most likely to birds (from the sight of our window being covered in bird poo) you couldn't open the window very far. The floors are old so you could hear every step from the floor above. The room was tiny with barely any room to walk around the bed. The tub/shower is a wall dispenser shampoo and no conditioner with a minuscule nugget of soap. The tub was covered with brown spots as was the edge of the tub. I could rub the brown spot on the edge off. The room is reminiscent of a different era. The television is mounted on the wall at the foot of the bed where you already barely have room to walk. It is mounded with a cheap mount that causes the tv to wobble and sit tilted on the wall. When we were going to ask to make sure we got our stay bonus at least, the young lady was rather loud which was embarrassing in explaining that we didn't get a room upgrade because the hotel was full. That wasn't even what we were asking and she carried on loud and rather rudely almost announcing that she really didn't care. The location is nice if you have an ocean side view possibly but not really what I would call a top tier hotel. there are many other choices within a 20 minute drive. Look before choosing this one.