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Best Western Plus Dover Marina Hotel & Spa, Douvres

Waterloo Crescent, CT17 9BP, Douvres, Great Britain - See on a map
Best Western Plus Dover Marina Hotel & Spa - Best Western Dover Marina Hotel & Spa The Best Western Plus Dover Marina Hotel & Spa is ideally located in the center of Douvres. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Dover Marina Hotel & Spa is a recently refurbished seaside gem on the waterfront with the White Cliffs of Dover in the background. Opposite the beach, with excellent access to the Ferry and Cruise terminals and ten minutes from Eurotunnel, it is ideal for business and leisure. Thanks to its fusion of 21st Century comfort and 19th century Victorian decor, the hotel is full of character and bursting with charm. State-of-the-Art rooms, sea views and a charming atmosphere make Best Western Plus Dover Marina Hotel & Spa a wonderful place to stay. Enjoy a superb lunch or dinner in Mr. White’s English Chophouse restaurant overlooking the sea, a Starbucks coffee, traditional English tea. or a breakfast in the morning in the Waterfront Café, and for a light bite visit the Wheeler’s Fish & Chips or the Waterfront Lounge Bar overlooking the Dover coastline. Located on the seafront and within easy access of the A20 and A2 the hotel provides you with the opportunity to enjoy a day out in Kent, or even a day trip to France or Belgium.

Best Western Plus

Dover Marina Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 1912 guest reviews
NOTE ISSUED
Excellent
621
Very Good
616
Average
331
Poor
205
Terrible
139
REFER TO NOTICE
Business Business
216
Couples Couples
788
Family Family
373
Friends getaway Friends getaway
235
Solo travel Solo travel
79
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"perfect location"

5
404vincec, United Kingdom 15/05/2022

Hotel staff are all friendly and are very helpful. We had the seaview room on the 4th floor, so it was quiet and had a good rest after a day's exploring. The sunrise (pic) is a bonus if you wake up early. The hotel is very close to everthing, webuse it as a base for our adventures in the area. will definitely rebook when we come back to dover. ***Vince

Trevor Bond, Marketing at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Unfriendly, unhelpful staff"

1
bothiecat, midlands, 09/05/2022

Had a one night stay before a cruise. Reception staff were either unfriendly or very fluttered because they were busy and short staffed. Parking permit had to be asked for, then we were given the incorrect one. Towels were missing in our very small twin room, replacements never arrived. Service in The restaurant was by and large slow and not very friendly. Food however was quite good. I would never stay here again, I would recommend the Premier Inn. Our room was extremely noisy from heating/air conditioning type noises, despite us not having it on. This is NOT a 4* plus hotel, more like a 3*

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Highly recommended"

5
User 08/05/2022

The hotel was lovely. All the staff were friendly and helpful, especially Megan on reception. The spa facilities and treatments were all really good, and the food in the restaurant was tasty and well presented. All five of us who stayed at the hotel really enjoyed everything about our stay and the view from the hotel was stunning. I would highly recommend this hotel.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"A total waste of a weekend"

1
User 30/04/2022

We booked this hotel last minute for a short weekend getaway .., what a waste of money! Where do l start… The room was very small, bed a small double, we booked a double/sea view. The window was filthy with birds poop, the window seal was also full of birds poop, we couldn't open the window as the pigeons were eager to fly in, the curtains were plastic yuk!! shower was not working, only one tiny winey complimentary shower gel for two people, the phone was not working, the TV froze every 20 minutes, the clock alarm was set for 6am and woke us up. Dover is a S… Hole, dirty and grungy,., In my opinion the worse part of the country. we will certainly not be rushing back.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"a combination of "very good" and "to be improved " I like it though"

4
trungelux, Luxembourg 27/04/2022

To start with a positive: Whilst I don't know how much involvement the much advertised star chef Marco Pierre White really has with the hotel's kitchen; they do know how to cook! A nice, refreshingly different, menu and all really well prepared. Good wine list too. Restaurant staff very attentive and knowledgeable. Other than that; it's a bit like your old-building-stair-case-and-corridor-maze type of hotel with some rooms that are really nice and other's that are just OK. Refurbished rooms are really nice. The other ones are, may be, OK for a night. Depends on whether you're on a 1-night stay for a business trip or for leisure, I think. The check-in experience I find too "mechanical"; no "we're pleased to see you" and it feels like I could be here I could come here lots of times and I would still be asked if this would be my first stay (although, no one has asked me that either...) A bit more personal touch would lift this rating by quite a bit.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Very good location"

4
Alexmouseuk, Cromer, United Kingdom 27/04/2022

Right on the seafront, free car park behind hotel. Pleasant restaurant & lounge area. Short walk into Dover centre. Excellent steak in the Marco Pierre White restaurant. A rabbit warren of staircases but only to be expected in an old building.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Close to the ferry terminal ..... somewhere to sleep after 15 hours driving"

3
JasonHague, Cechtice, Czech Republic 21/04/2022

Liked · Bathroom was modern. Bed was welcoming after a 15 hour drive. 3 minutes drive from the DFDS Ferry terminal. On the seafront looked like plenty of channels on the TV, Disliked · The room booked was not what was waiting for us. paid for and expecting a family room with One double bed and two singles. Went to the room and we had two singles. This was partly resolved by giving us an additional room where then half the family was on a different floor and this hotel is ridiculous to get to each floor. Obviously knocked through to the other buildings over the years so you can not simply go from the 2nd floor to the ground or even 2nd to 3rd. So what was supposed to be a nice family time together in one place was basically switching from room to room. - Staff were quick to at least sort out the 2nd room so no complaints there. But after 15 hours driving I wouldnt have had the energy anyway. WIFI was something I had to figure out myself, no book in the room to explain. But once the TV is switched off then no internet. Crisps or some sort of food on the floor in the room on the 3rd floor and also some mess on the floor in the second floor. While the rooms obviously have the fittings and fixtures of a four star hotel the rooms and corridors were really something from a Bed and Breakfast property. Those floors are more for the fun house and more waves than the English channel.

"Amazing Easter weekend at this gorgeous hotel"

5
NKP1990, London, United Kingdom 19/04/2022

I stayed here over the Easter weekend with my husband and our toddler and we had the most amazing time. From the moment we arrived until checkout we were made to feel welcome and at home by the friendly staff, particularly the front desk staff. We stayed in one of the premium rooms and were blown away by it. It seemed to have been recently renovated and was stunning. Plenty of tea and coffee available in the room, as well as bottled water. The only thing more gorgeous than the room was the view of the sea from the balcony. The fish and chips at the restaurant were top notch, as was our dinner at the Marco Pierre White restaurant (my husband had the steak and said it was perfect). Definitely get bed and breakfast too, totally worth it. The gym is very impressive too, fully equipped with heavy weights (to my husband's delight). Guests have full access to the spa facilities which is great. You also get free parking in the rear car park. Having the beach just outside is what makes this hotel special. It helped that the weather was so gorgeous too!

"Lovely Location. Dead Pigeon and Endless Waits for Service"

1
Andy T, London, United Kingdom 18/04/2022

This hotel made for a ruined weekend. A few years ago, we had a great time, in fact an amazing weekend at the Best Western Dover Marine Hotel. How things have changed….. I booked what I though was going to be a luxurious two-night break for my partner and I over Easter. I opted for a suite and paid a pretty penny for Room 122, the Harbour Suite. Fist impassions were exactly what I was hoping for a beautiful Art Deco room with amazing views over the promenade. Then things went wrong… very wrong. We dined at Mr White's English Chop House, which is a Marco Pierre White restaurant and we were really anticipating a wonderful meal. There is a poster or MPW on the wall and the inscription reads, ‘The Chef Who Made Gordon Ramsey Cry' I am not sure if endorsing work place bullying is a good thing, and certainly if Marco Pierre White or Gordan Ramsey visited this particular restaurant I am quite sure they would both be reduced to tears. On our first night after what seemed to be an endless wait to receive out order, finally a tasteless fish dish and at adequate burger turned up. After waiting a good 40 minutes, where we asked the witing staff if we could be served dessert, we were told there was a problem with the kitchen ticketing system…. Sweets turned up. I would rate them very average. We decided to turn in and my partner went for a nice long bath whilst I sat on the balcony looking at the sites. After a nice bath she discovered that there was a major leak in the bath drain, but it was late so we decided to report to reception the next day, and tried to mop up the leak with bath towels. The next morning strictly after a shower, I was on the balcony once again when I noticed a decomposing pigeon in the gutter it had clearly been there a few days as it was almost breakfast time I thought I would report it to reception after we have eaten Breakfast was chaos. Eventually the Maitre d admitted that we did in fact have a booking…. We were shown to the table and told that it was a buffet breakfast, which we both usually really like. The food was not worth the £15.95 we paid, so a tip here there are some cafes around which you would be better off gong too. Sing on the buffet counter said eggs were available and just to ask the server, but they were all too busy to take our order. We gave up on that ambition and after a 15-minute wait managed to get some herbal tea. I let reception know about the dead avian and asked what they were going to do about it! I was told by the receptionist, Chelsea that it would be removed but as it was out of their hands they could not offer any thing like compensation We went for a quick walk and went back to the room to find a maintenance man - who spoke very little English manhandling ladder and trying to remove the avian corpse! We mentioned that there was a leak he said that he would have to get approval from reception to repair it. Returning at about 3.30 in the afternoon after a lovely day out we found the same maintenance man in the bath attempting a. Repair, at the point the room had not been made up. We callked reception who said that in-coming guest were a priority to have rooms ready, they were short staffed and there was no set time to clean rooms so they had done nothing wrong….. My partner, now in tears spoke to the manager who said that it was all out of their control. Terrible service and terrible way to treat premier guests, we spent over £800.00 in the hotel that weekend. We were given a complimentary bottle of the cheapest wind on the menu and a £100.00 voucher to be used at the hotel in the future by way of recompense, but… we live 98 miles away from Dover…..

"A very pleasant stay, dinner in the restaurant was perfectly cooked and beautifully presented and just right size portions."

5
User 14/04/2022

Stayed for an overnight stay the Hotel was easy to find , the Hotel was clean , airy , the room was spacious, clean, airy, plenty of light, the bed was very comfortable, bathroom very spacious with plenty of towels , toiletries, loo rolls, very easy to use use shower.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Friendly welcome and fantastic views"

5
catd617, Manchester, United Kingdom 14/04/2022

Very pleasant stay w ith very helpful and friendly staff. Such a perfect location with amazing sea views and seafront walks. Looking forward to a return trip soon to see family and friends. Thank you!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Well done George!"

5
955dominiques, Dover, United Kingdom 12/04/2022

Had the absolute pleasure of being looked after by George. So calm and helpful! What a credit to your team. Organised and professional all the way in dealing with transfers to the cruise terminal and made everything effortless and straight forward. Thank you again and an absolute gem to your team!

"Reception staff"

4
Daydream09061713109, Dover, United Kingdom 12/04/2022

I was passing and popped by for information, I was met by a young man called George he was very helpful and polite, he helped me with my enquiry , thank you I will defo be booking to come here again as been few times for all different reasons Thank you George

"Faded and in need of repairs & tlc"

3
DavidA200, West Bridgford, United Kingdom 12/04/2022

Book in was easy and relatively quick. We were in room 211. The rim was cosy but like the rest of the hotel it was faded and some things were broken. The good was the bed was reasonably comfy and there was all you needed in it. Additionally the breakfast was good and staff helpful. The whole building looked faded and in need of decorating. The corridors and lift was small so taking a suitcase was OK unless you met someone. The room looked over the back rather than harbour but the windows were filthy, the shower had a broken switch, the shaving mirror was missing but it's bracket was there.

"Very friendly reception"

4
User 07/04/2022

Very friendly welcome at reception Still find the rather small lift provision somewhat disappointing for such a property Room well presented and good view out to sea front Next few days will give a better indication of experience of staying for an extended period

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Great staff, friendly service"

5
K5189, Scarborough, United Kingdom 04/04/2022

I visited this hotel with my family for one night as a stopover before getting the ferry. We booked quite last minute. The lady working on reception, Jessica, was so welcoming and friendly. We dined in the restaurant and Belina who served us was also really friendly. Our one year old was quite noisy and messy but all the staff were really good with him. The rooms were great and just what we needed. We needed some help with the printing of some forms which Jessica on reception was more than happy to help us with. Really impressed with the service and the hotel.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"A nice change"

5
User 31/03/2022

Arrived for one night. 1st visit in 15 years. Jessica on reception was most welcoming and helpful. Hotel much improved. Lovely room. Spotless bathroom. Left early, so no comment on food. Will use this place in future rather than nearby motels. Reasonably priced too.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Nice hotel with some basic flaws"

3
zillam321, Exeter, United Kingdom 29/03/2022

We stayed for 2 nights in March. The first night we discovered the heating in the roomwasn't working, this was repaired the next day. There was no written information about the hotel and it'facilities avaible.(first time ever for me). Staff communication was not that good. Sheets were too small for the bed and would not tuck in. Pillows hard and uncomfortable. We were not warned that the hotel was being refurbished and we were disturbed by the sound of drilling from the room above during the day. It does have a good, and the onl,y fish and chip resteraunt in Dover, but I only discovered that by chance when searchinh the internet. WiFi unreliable. Check in and out very quick .

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Mother's Day Spectacular"

5
User 29/03/2022

We went to the Dover Marina for Mother's Day Weekend. There were 6 of us staying. From the moment we walked it, we were treated like royalty.. so many personal touches, from Mother's flowers to entertaining the kids. The food was divine with a wide range of choices- I would highly recommend the mutton rolls and steak- absolutely divine. We had a beautiful room, fully equipped with all luxury amenities and THE BEST sea view. The private balcony could easily fit 2 families. Outside the hotel, there's a wonderful bar and outdoor seating where we enjoys the most divine cocktails- I had every single one on the menu!! We had a lovely walk to Dover castle (max 20 mins) and the White Cliffs.. there is so much to do within the vicinity of the hotel. The SPA is heaven and truly 2 days is not enough.. whether you're visiting as a family or couples- I cannot recommend this enough.. and will definitely be back for more!!!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Waterfront Charm"

4
Kirsten S, South Jordan, Utah 28/03/2022

Super cute hotel with large rooms and a great fitness center and jacuzzi/sauna/steam room. It has some old charm and free parking and right across from the water makes for a good place to walk. Great on site restaurant as well.

"Amazing"

5
User 28/03/2022

Stayed in the bridal suite for 2 nights, and had the most amazing wedding here. The staff always went above and beyond. Due to lockdown this was our third attempt, and this was the best venue by far. They made us feel at ease, like nothing was an issue and the day ran so smoothly.

"Amazing"

5
User 25/03/2022

Sea view room with balcony is really worth the price. Staff were amazing with slight issue we had with our cards not working. Would stay again anytime. Right opposite the beach with excellent bar and very helpful staff

"Nice staff good bed nice and clean would stay again"

5
mickyskeels, Colchester, United Kingdom 25/03/2022

Very nice room sea view and fully refurbished comfortable bed staff where very helpful and polite breakfast was really good but evening meal was a big let down I had mussels they onl came with a slice of bread and where so over cooked that they had shrunk to the size of a pea

"Very good overall"

4
User 22/03/2022

Stayed here for the first time recently and have to say I was pleasantly surprised with how nice the hotel was, I was a tad spectacle given some of the reviews I read but from the moment I walked through the door it felt like home from home, I had a sea facing view and could honestly spend days at a time just relaxing out on the balcony! The food was ok but a tad pricey for what it was, Paulo in the restraunt tho was delightful and never left us wanting for anything. Jessica on the desk was very helpful, always well mannered and gave us some great advice of things to do in the area, Just want to say thanks again to both Paulo and Jessica and hope I have the pleasure to deal with you both again one day

"THE BEST PLACE IN DOVER"

5
User 17/03/2022

Amazing place. We were here working with a huge team and everybody wanted to stay at Best Western Dover Marina.. the quality of their hotel, the food, the drinks, the ambience and mostly the kindness and amability of their employees makes you feel like if you were among friends. Definitely the Best Hotel in Dover. 100% recommended. Ayush, Megan and all the team have taken a part of our hearts. Thanks again.. We 'll be back!

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hap, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Winter Wedding 11/12/21"

5
User 16/03/2022

I can not recommend Sian and her team enough. Sian is a fun loving, beautiful soul who will go beyond the extra mile a million times. We had the most beautiful winter wedding here and I do not have 1 grumble. The food was amazing, the staff exceptional and we were treated like royalty throughout. Weddings are so stressful, as A bride I panicked , cried, changed my mind and literally put my whole day in the hands of Sian and team, they did disappoint and at no point was I ever given a no. Fully flexible around covid rules too. Sian and all you team you are AMAZING I will never forget our beautiful day EVER. Thank you again Sarah and Will x

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Wonderful Stay"

5
Jeyakody K, London, United Kingdom 24/02/2022

We had a great night's stay at the Best Western Dover Marina Hotel, Everyone loved the Sri Lankan Dinner, Breakfast, service, and the stay at the hotel. Many thanks to the staff as they managed to find me a phone charger.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Wonderful place to holiday at"

5
User 23/02/2022

We had a lovely stay at this great property by the sea. The rooms were spacious enough for two and comfortable too. With clean corridors, a clean room loaded with the basic amenities, friendly housekeeping staff, a welcoming receptionist and restaurant staff, a decent breakfast spread, we had a lovely time. Within walking distance of the 2 Dover hills and overlooking the beach, would definitely recommend a stay here.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"A warm stay"

5
spacebandits, London, United Kingdom 22/02/2022

Thank you for making my stay comfortable. I stayed here for one night during a golf trip. The hotel and the staff are warm and friendly. There were lots of little attention to details that made you feel at home.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"5 star service and exquisite Sri Lankan food"

5
User 22/02/2022

After a challenging day on the Links golf courses of the Kent coast line, staying at this hotel is the perfect way to unwind. We were welcomed by warm,friendly and helpful staff who treated us to a 5 star service that you would expect from some of the best hotels in the country. The traditional Sri Lankan dinner and breakfast we were served was exquisite and I highly recommend you try it out and you will not be disappointed. We will definitely be back very soon

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Birthday Weekend"

5
User 22/02/2022

Had a great weekend break at the Best Western Dover Marina Hotel, celebrated my husbands 50th Birthday party with friends and family. Everyone enjoyed the Dinner, ambience, service and the stay at the hotel. I would like thank the hotel Team for making our stay memorable and special thanks to Megan, Ayush, Jibin, Pa and Chef Kingsley.

Ayush Mehta, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Good Overall Experience"

4
Stephen F, Chelmmsford 18/02/2022

The Hotel staff are pleasant and efficient standard of rooms good but work currently taking place to refurbish rooms. It is a hotel i use for business as we have an office in Dover so it is convenient and the quality of food is very good.

"Lovely ambiance and hotel"

4
User 17/02/2022

We had lovely time here, room was superb, cozy and confy. Dover marina staff was lovely at reception and in Breakfast both. Much recommend stay here. We visited for my boss 50th birthday party and we had lovey time here.

"Good Service"

5
doverroyal, Dover, United Kingdom 15/02/2022

We had our New Year and X max Stuff PARTY at the hotel stuff was great very helpful I want to say big thank you To JIBIN MANGER AND THADDEUS /JACOB/HARRY WE Definitely recommend you use you again next Year many thanks for all ather staff also thank you again xxx

"Royal taxis fiver Xmas do 21"

5
User 15/02/2022

Amazing night amazing staff such a beautiful and classy setting. Felt like we were at the ritz. Definitely recommend and going back soon. Thanks to Jibin Thaddeus. Jacob. And harry. Thankyou to all of you.

"Amazing hotel with fabulous staff"

5
User 12/02/2022

Great location for Business and Pleasure! Every aspect of my stay exceeded my expectations immensely. I stayed at this hotel for 4 weeks due to work commitments, and the staff treated me like there own! The staff from the moment I checked in to end when I checked out went above and beyond and made my stay very pleasant and comfortable. Not to forget the best is the hospitality of the staff. Charr, Chelsea, Jess, Krishan, Robert, Chris and Jessica. They will treat you like friends with genuine hospitality, and Charr is a top bar manager and knows his cocktails! Cocktails and the mocktails are very impressive - must try them! All I can say is that the staff are genuine and truly amazing! The manager Ayush Mehta is very friendly, attentive and always ready to assist, he never made me feel like I was asking for too much, and dealt with any complaints I had rapidly and thoroughly. He is a true asset to this hotel…. He really is! The rooms on the first floor have recently been renovated are contemporary, clean, modern and fresh. I was upgraded to a sea view room with a balcony on this floor on my first week and it was just perfect! Highly recommend these rooms. Renovated to high spec and the views of the sun rise/set are truly breath taking. As I stayed in this hotel for 4 weeks I decided to take advantage of the gym and spa which was also included in my stay for free. Baring in mind I don't have time to go to the gym back home, I was quite nervous. But David Best the P.T instructor was absolutely amazing and fantastic - real peoples person. He made me feel at ease and helped me with personal work out plans. I also joined his classes for Body rock, group fit, core and boxercise - which were also amazing. I had a brilliant time, and never felt so good in myself. Classes are also very very highly recommend. Thank you Dave. There is also a female P.T, her name is Miranda who is also really good, I joined her classes for Spin & Core work out she was fab!!! The gym also has a steam room, sauna and jacuzzi, which all was very clean and pleasant after a day at work! The gym itself is well equipped and very clean. The food is smashing and delicious I ate at Marco Pierre White, Mr White's English Chophouse Restaurant and I also ordered food from the bar which was spot on. The hotel has special menus on at various different times and occasions, I was there for The Chinese New Year and the Chinese food menu offered was out of this world and delicious. I don't normally write reviews often or regularly, but this hotel and its staff members deserve it. Especially when they try so hard to make your stay pleasant and welcoming! Thank you to all of you. I would highly recommend this hotel for business, couples, mixing work and pleasure!

"Nice view, good location, food good, check size of room for price!"

3
debrafowler, London, United Kingdom 11/02/2022

The hotel is right on the harbour, fab view. Restaurant is excellent. Some rooms are very small for the price, check with reception as there are various sized rooms within categories. Check bill as we were overcharged by a lot!

"Waste of time"

1
Trek743300, Martin, United Kingdom 11/02/2022

Beautiful sunny day and as we are local popped in for sandwiches and coffee and sat outside. The coffee arrived presented beautifully but the coffee was like hot water. No taste at all. We asked the waiter to make them again and the manager who was behind him said no problem and they went inside. We had tuna sandwiches brought to us by the waiter. When I picked up my sandwich (tuna no cucumber on white bread) it was STALE. went inside and asked for my money back. He said it would appear on my card within a few days. I am hoping not to have to go back as we will not be returning.

"Jessica"

4
User 11/02/2022

I have stayed at this hotel for two weeks now whilst away working . As normal on most stays you encounter unexpected problem weather large or small but on this trip I'm happy to say that Jessica went above and beyond in helping where she could . To me the little personal touch's go a long way and her local knowledge of the area was very helpful.

"Lovely room, great stay"

5
User 10/02/2022

Thank you again to Jess who checked us in quickly and efficiently. We had a great stay and enjoyed being close to the seafront and also to local restaurants. The room itself was spacious, modern and had all the facilities we required.

"Night in Dover"

5
Darren W, London, United Kingdom 07/02/2022

Great location, right on harbour which at this point has a pebbled beach. Stylish place, historic characterful building recently renovated with spa in basement and classy restaurant and bar. Superior rooms have balconies overlooking harbour and have a large seating area as well as bed. Personally as bathroom so large id have put in a walk in shower as well as bath (which has shower above).Outlet Mall with some interesting shops right next door.

"Worst meal ever - how can you get a simple recipe so wrong"

1
Ramona R, Bedford, United Kingdom 29/01/2022

Both my partner I had are vegetarians and choices are not always a lot on a menu but yesterday dinning experience at this hotel was awful The taglietti with tomatoes and chilli was disgusting. The taste is worst than a pasta out of a tin. The taglietti was over cooked soaked with tomatoes purée and had no flavour For an over priced menu you would accept a good meal If you are staying at this hotel and want Italian food 10minutes walk there is a great restaurant @il rustica

"Had a relaxing weekend stay, will go back again."

5
Vincent B, Faversham, United Kingdom 24/01/2022

The hotel has a homely feel, with friendly staff. We upgraded to a deluxe suite with sea views. The room was clean, spacious, and decorated to a high standard. The bed was comfortable, there were plenty of towels and we each had use of a bath robe and slippers. There was an on-suite bath and separate shower. Good quality toiletries were provided. The hotel is close to local shops and the sea front. Free parking is provided via the hotel in a nearby car park. We ate Sunday diner in the hotel restaurant with some friends. The food and service was exceptionally good.

"Lovely room, helpful friendly staff and good food."

5
User 20/01/2022

From check in the staff where friendly, polite and helpful. Jessica on reception was smiley, informative and helpful even though it was quite late when I checked in. The room was clean and tidy and stocked with all the essentials. I slept well every night and the food was great. Location right on the seafront is perfect for a walk along the front and to walk into town. I'll stay again when I visit and a special thank you to Jessica.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Excellent Reception Service"

5
User 19/01/2022

Extremely friendly and welcoming staff. Thank you Jessica. Breakfast is great with plenty of options. Rooms clean, some much better than others (particularly bathrooms). Quirky hotel that some may regard as “tired”, but I regard as the best and most comfortable hotel in Dover

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Extremely disappointed."

1
User 15/01/2022

The room was absolutely terrible completely outdated stains on walls stains on Carpet stains on bed. Mould in bathroom. Access to bathroom was ridiculous. Very bad experience overall. Even look like blood stains on the table as In all photos attached. Parking to hotel is ridiculous to find, map given on reception. Staff very friendly but not helpful. Only One good thing about this hotel Restaurant very nice.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Rohit Mendonca General Manager

"A really great hotel stay in unexpected ways..."

3
User 13/01/2022

I stayed in this Dover waterfront hotel for a week while my house was being put in order. I have thought carefully about this review, and hope those of you considering visiting will read it carefully. Sure, the hotel is within an old building and has consequent eccentricities as a result. BUT - it has been one of the most memorable stays ever - and I have stayed in hotels all over the globe. Why? Whatever shortcomings there might be with things like broadband, slow elevators, carpets in the corridors a bit old (there is a refurbishment project going on), I have rarely encountered a hotel with such amazingly kind and attentive staff. Let me give you an example. As perhaps a longer-staying person than most, I thought it would be a nice gesture to give my room cleaning staff a tip (all of us should!). The lady comes from Nepal, and I mentioned how much I liked Nepalese food. Would you believe it - the next morning she gave me a lovely Nepalese home cooked delicacy. Above and beyond, but a small kindless so much appreciated and so indicative of all the staff at the hotel - they treat you like family. And that, apart from the amazing location and views from my room over all the way to France --- is why I would urge anyone to stay in this hotel!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Great Saturday Lunch"

5
paulrachel263, Kingsdown, United Kingdom 08/01/2022

Called into the Best Western for lunch with my young son. We were welcomed by the friendly staff and shown to a table in the lounge. We ordered from the Kids Menu for my son, crudités and a crispy chicken burger and my usual Club Sandwich, which is always good here. Our food arrived after a 20 minute wait, and was very good. My son still managed to find space for ice cream too. I can really recommend this hotel, it is well worth a visit.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"The perfect hotel! I love it. Going back a 3rd time in January!"

5
LucindaRandolph, Folkestone, United Kingdom 07/01/2022

I've had the pleasure of staying here twice in December. I absolutely love it! And I'm coming back in January, and bringing a friend with me. (He doesn't know about it yet!) The Best Western Dover Plus has really warm, friendly, genuine and professional staff, that go the extra mile. Nothing is too much trouble. It is old school charm. And very reasonably priced for such an excellent quality hotel. If you stand in reception, needing to ask a question, (and the receptionists are busy) another member of staff is there almost instantly, being helpful and solving the query promptly and politely. Not had that kind of service for years! I've stayed in 2 separate rooms now, on 2 different occasions. I did ask for a quiet room each time, as I'd be working on my iPad/laptop. Both rooms were amazingly sound proofed. My room on the 3rd floor was MILES away from the adjoining room next to me. And I was fascinated to hear how noisy it was in the room opposite me, when I was out in the hallway. But with both our doors closed, I could barely hear anything. Wow! That's good sound proofing! The food is yummy! I treated myself to room service each time as I was online all the time I was there. The food was always well presented. The sticky toffee pudding was rock hard but that is the only tiny issue with food at all. Everything else was perfect. Rooms were beautifully and very tastefully decorated. Very clean. Fab water pressure in the shower. Uber comfy beds, to the extent, that I slept right through both times. (I don't do this at home.) I'm quite fussy about lighting. I don't like UBER, insane brightness, or very dim rooms. I love a choice of how much light there is in my room. There are a good number of lamps, and uplighters so that we can choose how much/little we desire. Overall, the perfect hotel. The promenade outside the hotel is gorgeous too and RIGHT on the sea front. I can't recommend this place enough, and am so thrilled to have such a gorgeous, friendly, and well-priced get away, just up the road from me. A special shout out to Jessica, Megan, and Cameron with the BEST Christmas jumper ever! Hee hee. Made my day. (Shown in photograph.) And Ayush the Reception Manager.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Brilliant Stay"

5
User 05/01/2022

I had a Fantastic stay at the hotel. The whole experience was great. The hotel has a brilliant view of the sea, a nice jacuzzi and great facilities. Would like to give special thanks to the lovely lady in reception, as well the GM, Cawin and Sanaz for arranging my booking. It is a fantastic hotel. I recommend anyone to go and stay there.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Very disappointing 'spa day'"

1
G3708JCsarahh, Dover, United Kingdom 04/01/2022

My friend and I went for a spa deal for my 50th birthday - full use of the facilities for a few hours and one treatment with a glass of prosecco - this package cost £65 each Upon arrival we had to wait for almost 10 minutes as there was no-one at the spa reception, she arrived carrying Starbucks takeout cups. We then had to fill out a form, asked if we had been there before (no was our reply) and were given a towel and robe, and shown the changing room door and directed to the jacuzzi and relaxation room down the corridor. The changing/shower room was dirty, with a muddy floor from members coming in for classes with wet trainers from outside, and the old lockers were very awkward to use, having to input a code of your own choice but many didn't work. There was no area to change apart from a toilet cubicle or the dirty communal area. We then popped on our robes, which had seen better days. The only things we were shown we could do were either to sit in the jacuzzi or the relaxation room. We opted for the jacuzzi which was pleasant enough and after 40 minutes we went in to the relaxation room, thinking we could have a nice hot drink like we have at other spas before our treatments - there were no tea or coffee facilities, just water from a jug and cheap plastic disposable cups, but no where to put the cup when on the lounger. The relaxation room was also a little chilly. My friend needed her glasses so I went back to the locker but couldn't get back in to it - another trip to reception for help. So far, the experience was very lacklustre. The young lady who did the treatment was lovely, and the massage itself was very relaxing but the massage table was peeling, especially round the hole the face rests in. No dry towel was available so we had to reuse the wet one from the jacuzzi. We had been offered our prosecco for after our treatments by the receptionist but had to ask for it as the therapists knew nothing about it. We were asked to wait in the relaxation room but this was full so we had nowhere to wait for it. After asking where we could go, we were directed to the small eating area - sitting in a damp towel and robe, this was very chilly. The prosecco was however nice. We had originally thought of having some lunch but decided to get dressed and leave to go elsewhere but yet again, reception was unmanned and we had to wait to be able to get back in to the spa area. On the whole very disappointing and not at all worth the money paid. We left feeling cheated of what we were both expecting to be a lovely experience.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm Regards, Rohit Mendonca General Manager

"Leisurely stay"

5
Pinny B, Bromley, United Kingdom 03/01/2022

Lovely old fashioned hotel with lovely sea views. Very nice jacuzzi, steam room and sauna, there us also a gym but I would prefer a swimming pool. Very helpful staff throughout the hotel. Most rooms are newly refurbished so very nice. We have stayed many times over the years and we will continue to come back

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Very good"

4
chrisV2452HG, London, United Kingdom 03/01/2022

Stayed twice at Best Western Plus, very comfortable and pleasant. The steam room was working this time! Good gym and lovely spa facilities. good walking distance to town centre and not too far from train station.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Family Occasion"

5
lilliebeth2018, Greater London, United Kingdom 29/12/2021

We stayed for one night & we were very impressed. Our room was lovely, the staff were friendly & nothing was too much trouble. Excellent breakfast & evening meal. They were delicious. Our room was absolutely spotless & we had a lovely balcony with a sea view.

"AMAZING EXPERIENCE!"

5
Mobile42841892518, London, United Kingdom 28/12/2021

I would like to start saying THANK YOU !! for this amazing experience! , the great service you provided since the beginning when We have to wait literally 5 min for our room to be ready and in the right temperature as soon as I walk in ( usually rooms are nothing like pictures / also in a very bad condition) , just great to feel so comfortable in such a magical bed! I definitely recommend this hotel ( YOU WON'T REGRET IT ) ...

"Superior room"

5
Angel055, Thanington, United Kingdom 24/12/2021

Wonderful decor. Brand new upgraded room. Very stylish with huge doors opening onto the balcony and overlooking the harbour. The heavy curtains were great at blocking out any light and keeping the room warm. Bed is huge and really comfortable. Lovely bathroom. We were fortunate enough to get an upgrade for Which we are hugely grateful. Will return in the new year.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Christmas party night during Covid times"

5
Kayley H, Dover, United Kingdom 23/12/2021

I booked a christmas party night for 12 people in September. Sian the event manager was incredibly helpful and accomodating during the booking. Then just before the event the government changed guidance and some of our party were concerned about Covid. I asked for reassurance and again Sian was brilliant in making sure we felt comfortable with the event. The actual night was great fun, the food was good, we pre-ordered and paid for lots of drinks which made the night a lot easier with not having to go to the bar. We didn't get up and dance on the dance floor as some of our group were nervous so close to Christmas but we danced next to our table and had a brilliant time. This is the second party night our group has attended and we would absolutely book again. Thank you all

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Coffee morning and lunch"

5
User 23/12/2021

I have just arrived home from one of my regular visits to the Dover Marine Hotel. I can not express enough how wonderful my visit s are. Today the hotel was festooned with beautiful Christmas decorations and the staff were extremely welcoming and efficient. They make me feel as if I am part of a large family which is nice as I live alone. I must mention Max Lyster by name as he made my visit today special, as he always does. I cannot recommend this hotel enough whether you are wanting a coffee, an alcoholic beverage, lunch or dinner.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Great Service Always!"

5
User 23/12/2021

We visit pretty much everyday and it's a pleasure to visit! Super impressed with the quality of the coffee and the service is always brilliant! Max is always happy, helpful and friendly with all customers.

"Recommend this hotel "

5
Vladislavs F, Sigulda, Latvia 22/12/2021

Nice, clean room, with huge TV. Only downside is that my room hadn't hair dryer, but otherwise everything else is perfect. You won't be disappointed by choosing this hotel. Staff is very welcoming and checking in at late hours is not an issue.

"Fabulous"

5
Diane W, Dover, United Kingdom 16/12/2021

Exceptional Staff and service. The Hotel was immaculately clean. I would absolutely recommend this place. I would advise a sea view room, even better with a balcony. Definitely will be returning to The Best Western Dover.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Spa"

5
User 14/12/2021

Where can I start, the staff in spa are Fantastic, they always have a smile on their faces. I visit at least once a month..and keep going back. Tanya is absolutely brilliant and works wonders when unknotting my knots!! They all go the extra mile to make your visit a good experience, from Hayley the manager, to Cara the receptionist, who will always answer you questions or queries. Also all the other therapist are brilliant too. Can't wait to go again in the new year, if you stay at the hotel please visit the spa, and give there treatments ago, the are One in a million group of girls. Thank you so much.xxxx

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Jess is a real credit to this hotel."

4
leesV9334JW, London, United Kingdom 14/12/2021

Jess on reception swiftly sorted the issue I had experienced with my room(s) before it escalated by suitably moving my rooms whilst keeping the sea view. Due to this issue(s) found a reasonable solution in no time and no messing that suited myself and didn't impact on the hotel. A real professional and credit to Best Western Hotel Dover. Without Jess's intervention this could.have resulted in an offi isl complaint. Thank uou Jess, I hope your company acknowledge your A* work ethics and attention to customer satisfaction. Would have been 5* if I didn't have the issues Would have been 1* but Jess turned this around

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Nice location and shortish walk to town but a major disappointment in other areas"

2
Keith F, Eastbourne, United Kingdom 14/12/2021

My wife and I, both disabled, booked a birthday 3 night stay, our first visit to Dover. We parked, as suggested by the hotel, a few hundred yards away in the nearby shopping centre, at no cost, But after checking in and taking the only and tiny supposedly 8 person lift but in reality with room for only 4 people, to our 3rd floor sea view room, our problems started. The room we had been allocated was occupied. We waited, tired and irritated, sitting down the corridor for half an hour while this was sorted. We eventually got an adjacent room instead, found it very small for a supposedly superior sea view double bed room for which we had paid a high price, nearly £135 a night from 10th to 13 December. Those first two nights, when going out for dinner, we were horrified to see hundreds of drinkers crammed next to each other at the bars and into the reception areas, no spacing between them and none wearing masks, having drinks and staying for dinners with their companies. There were also people outside in the cold, blocking our entrance to the hotel and being very rude to us for wanting to get back inside. Those were our second problems. The third was how, only after we finally complained after earlier phoning reception in vain, we finally got shampoo, shower stuff and toilet paper, yet our towels had been routinely changed with early afternoon room service. In our view this hotel needs to compel all visitors to wear masks when mandated, ensure Covid distances are kept, not ignored, provide better value for money in rooms and get that tiny lift change. It is far too small for such a large hotel.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Good experience for me"

5
User 12/12/2021

Friendly staff. I have stayed here since mid August on weekly basis and all staff from restaurant, front desk to those at the bar including house keeping are all helpful and have attend to my needs. They address any issues that I may have in my room which is really helpful

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Work Christmas Party 2021!"

5
User 10/12/2021

I booked our work Christmas party at Dover Marina and I cannot recommend enough. Sian was amazing leading up to the event with answering emails/adding/changing things on the booking, she made it super simple to organise for a large group. The room was a good size and you didn't feel on top of other groups at the party. Bar was busy but was quick to get served. Drinks aren't cheap but I don't begrudge paying this when the venue and quality are worth it! Amazing cocktails! The food was amazing. Often when you go to Christmas parties like this the food is cold/not great quality and you can usually tell it's batch cooked. However, this was not the case! The food was all hot, the food was fresh and everything was really good quality. I would definitely recommend and will definitely organise events here in the future! Thankyou Dover Marina team, especially Sian :)

"Great hotel"

5
E132HQjuanv, Badalona, Spain 08/12/2021

Great hotel. Very clean and Matt the manager at the restaurant was amazing. Reception staff was very helpful when asked about a minot issue with the bedroom. All spaces are clean and well maintained. Recommended!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Lovely hotel Fantastic staff."

5
790elainef, Stevenage, United Kingdom 07/12/2021

We are regular visitors to this hotel. The staff are very friendly and extremely helpful. From arriving in reception and being greeted by Loran or Megan and having breakfast being served by Parshad and Paulo, to enjoying an evening in the restaurant when Matt, Belinda or Jacob will ensure you are comfortable and Cha looking after you in the bar, you are made to feel welcomed and valued. The hotel is an historic building so no two rooms are alike. Yes there are wonky floors on the upper levels. However, if you stay on the first floor with a balcony and sea view then you are able to relax and enjoy your stay. Plus this floor was being refurbished during our stay so looking forward to seeing the improvements. During our stay we were able to experience their Diwali night with superb food cooked by Chef Kingsley. Very talented and always a treat to eat his Indian dishes. They value regular customers and we have seen them go above and beyond to help new travellers. It is a delight to stay here, hence why we keep returning. Thank you Dover Marina Hotel.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Excellent stay experience"

4
User 01/12/2021

Good staff, excellent breakfast, superb location and delicious food, Ayush Mehta- Manager Reception is very helpful to make the stay very pleasant. Restaurant and Bar Staff members are very good. Room cleanliness and facilities are excellent. It will be nice to have complimentary drinking mineral water available in the room. A Mini Bar in the room will add to a more comfortable stay.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Helpful and caring."

5
846paulines, Rome, Italy 18/11/2021

Stayed a night on way to the cruise terminal. Friendly staff, comfortable clean room overlooking the sea. Great restaurant. Could not board cruise and were re booked into this hotel. The staff could not have been kinder knowing what had happened and had a fruit and chocolate platter waiting in our room for us.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Excellent, comfortable and relaxing"

5
User 15/11/2021

My partner and I stayed for 2 nights from 12th - 14th November 2021 and had a thoroughly enjoyable stay. The hotel staff were extremely attentive and helpful. Parking wasn't a problem as the hotel provided you with a permit to last your stay and is a very short walk away from the hotel. We were upgraded to a family room free of charge and without requesting it. The dining experience in the restaurant was 10/10. We also used the spa facilities and had a treatment each, which both of us found relaxing. Can't recommend this hotel enough.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Mrs"

5
User 14/11/2021

I was pleasantly surprised by the Best Western. Today I had a lovely fish & chips. I had no idea there was a Starbucks in Dover. The two servers, Amy & Lauren were so helpful and friendly. Will be coming back soon.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Overpriced and poor customer service"

1
sherp223, London, United Kingdom 13/11/2021

Customer service was poor when raised concerns about the allocated room. The rooms are outdated and the second floor rooms are all uneven. Restaurant food is poor quality and service is poor. Wouldn't stay here again - overpriced

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Wonderful staff"

4
User 11/11/2021

We had a really nice one night stay and want to praise the staff who, without exception, were friendly, helpful and kind. Megan in particular helped me without judgement when I locked myself out of my locker in the spa! We were with our 5 month old baby and everyone made us feel so welcome. Even at breakfast, when we accidentally sat at the wrong table, the host kindly rearranged things for us instead of asking us to move. Hugely appreciated by tired parents! The hotel itself is fantastically situated, we loved the sea views and the food was great, it was a treat to have room service for dinner. The hotel is a little bit shabby around the edges (carpet stains in the room and tatty threadbare runner on the bed) but we felt very comfortable and the bathroom was very clean. My only concern was the safety of the travel cot provided. The mattress was not secured to the base using the velcro tabs, and instead of a fitted sheet there was an adult single sheet folded and loosely tucked with a large bath towel between the mattress and sheet for extra padding. I'm sure this was very well intentioned but it's a SIDS risk and dangerous for babies. Babies must sleep on a firm, flat surface with no loose bedding as per NHS and lullaby trust guidelines. Travel cots do have hard uncomfortable looking mattresses unfortunately but they're safety tested that way and the manual specifies nothing added apart from a fitted sheet. I'd brought my own fitted sheet with us just in case and removed the towel. I would recommend the hotel buys travel cot fitted sheets for the safety of babies staying there and peace of mind. Aside from this, we were really happy with our stay and thank the staff.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Eamonn"

4
User 08/11/2021

Stayed here with my partner a few weeks ago on a midweek B&B spa deal. Received a free upgrade to a sea facing room with a balcony which was a nice start to the break. The hotel room was a little dated compared to other hotels in the same star rating but still very clean with all the usual essentials, including an iron. Highlight of the break was the massage. Had an amazing hot stone massage from Tanya. Would definitely recommend! Had an evening meal in the restaurant which was lovely too. Would definitely return, even if it was just for another massage from Tanya!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Fantastic!"

5
User 07/11/2021

Brilliant hotel with above and beyond service from Eli and Cha!! This is my second time visiting in the last month/6 weeks and Ive just extended my stay by another night too. A great location, lovely spa and clean facilities. Eli has been so helpful with my booking and helping me choose some lovely accessory gifts and Cha has been incredibly friendly and helpful again too!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Overnight spa break is good value for money, but access to spa facilities was not as advertised. "

4
Swann004, Chatham, United Kingdom 04/11/2021

I booked a 1 night spa break inclusive of dinner and breakfast at this hotel. Staff were helpful and friendly upon check in - the booking process was easy, and we were contacted very promptly with details of our treatment booking. Robes and slippers were provided in the room when we arrived. The treatment was very good, however, upon check in (and online) we were told that the spa facilities were open until 9pm. Our treatments were between 3.30 and 4.45, so we had those, planned to relax a little bit, then head into the sauna etc before dinner. Unfortunately, when we got down there at about 6.30, there was nobody manning the desk, and there was a sign saying that after 5pm we would need to speak to the main reception if we wanted access. My partner went up to ask, and was told that because there was no one down there, we could not use the facilities. This was frustrating, since we had been told upon check in that it would be open until 9, and given the times of our treatments we didn't really have an opportunity to use them earlier than they closed. We went for dinner instead, which was very nice. We had a set menu, for which the main and starter options are fairly varied, but the desserts leave a bit to be desired. Apart from the brownie, the other options were a little bit dull, but everything we ate was very tasty and the service was also very good. There was a good variety of food for breakfast, and again, service was very good. The room was nice, and clean. You can log into Amazon Prime on the TV if you have an account which was kind of cool. The room had a beautiful view if the sea, but no double glazing so there was a bit of road noise, although it didn't really persist too late. Overall, I thought the stay was really great value. The amount I paid and what was included was quite impressive, especially with a 3 course dinner and spa treatment. My only disappointment really was that we couldn't access the spa as advertised.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Avoid this Hotel, not worth the money, rude staff and really bad service."

1
User 02/11/2021

I've booked "The Harbour suite" with balcony and seaview for £177/pn and I expected to find a really nice room but actually I've had the worst stay in my life: - the key room didn't work - there was only one pair of slipper for two guests (keep in mind was a suite in a 4 stars hotel) - bathroom product really poor and bad quality (keep in mind was a suite in a 4 stars hotel) - carpet smelled of dust (keep in mind was a suite in a 4 stars hotel) - I tried to have a bath but after few minutes the bath started licking from the bottom and the bathroom floor flooded - in the downstairs room there was a party and the music was so loud that was impossible to watch the tv and speak to my partner, and the vibrations were so strong it felt like my ears were muffled. This is about the first day, but the day after we have had the real icing on the cake!!! - We went to the breakfast room at 9:30am (the breakfast was served until 10:00am), one of the waiter asked us if we wanted a cup of tea or any coffee, we answered one latte and one cappuccino and he said: ok no problem but we have to charge on the room for that!!! (keep in mind that breakfast was included in the rate and we where in a 4 stars hotel) But it's not the end of the story....unfortunately!!! - Breakfast was buffet style, there was only one croissant left, so we asked for another one (keep in mind that especially in a 4 stars hotel until last second breakfast is served all guests have to have the chance to eat everything from the buffet), but the same waiter said: I'm sorry but they're finished.We insist pointing out that it's 9:30am,we paid for a suite of £177 and we claim to be treated as the first guest come for the breakfast. He said: I'll ask to the chef, then he come back and said: sorry chef said that the croissant are frozen he cannot bake otherwise we have to wait 15'!!! We said ok we wait no problem, and finally got our croissant!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Fabulous hotel"

5
t0nigreenw00d, Northampton, United Kingdom 01/11/2021

We had a fabulous stay at this hotel. Booked on the spur of the spur of the moment. We had a beautiful room with a sea view. It was exceptionally clean with a comfortable bed and fantastic shower! The staff were so friendly and helpful, nothing was too much to ask. I have a gluten-free diet for medical reasons which normally limits my choice from the menu however, they adapted my choice for me without hesitation. We shall certainly be returning soon!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"NOT worth £200/night -Deluxe, Searoom"

2
User 31/10/2021

We were very excited when I booked our stay- & for the accommodations made. However, upon booking a DELUXE Seaview room and we checked in, room was not all like photos/descriptions. There was no modern bathroom- separate tub & shower, nor our robe & slippers. (I specifically upgraded to have extra luxuries.) Bed is NOT memory foam as listed, it is a very hard bed with springs that hurt. My hips hurt after one night. Room was smaller than what the price & title “deluxe” was listed as, so upon arrival I called reception about my expectations not being met -they told me they would call back, but never did. We were also not given our complimentary bottled water, as listed on their website. It wasn't until our second night that I was able to speak (to who I think is a “higher up”, because reception kept wanting to charge me for bottled water. We like water, what can I say!) I explained I had a deluxe room, but for some reason I was told I was in a “superior” room, although I booked/am paying “deluxe” price. Upon further inspection on computer *not sure what she was looking at* I was told I was indeed in a deluxe room. So now I'm confused. Building is older, and we could hear guests upstairs the whole day, especially 6-12/1 AM-moving, walking, pushing chairs, music, not sure what was going on but it was quite annoying. (We we're in room 100, btw). It's a very tight squeeze through halls, rooms are so close together! No privacy or luxury at all. Too sad, but we enjoyed white cliffs *that was our highlight*. I would think twice about booking— especially since you aren't getting what you pay for. I'm all for paying extra for luxury….but this is NOT luxury.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Unexpected Overnight"

3
User 30/10/2021

Quite nice. I would say the room we stayed in was very average.... This is not necessarily a bad thing as I consider average as more than acceptable. As this was an unexpected stay I was disappointed we could not be provided with adequate toiletries such as a toothbrush. Staff were nice and accommodating. We didn't eat in restaurant but have been there before and it was good but pricey. Also we didn't go to the spa. 3* rating has been given as that is what our experience is based on the facilities we used. Nothing wrong with being average. Yes I would stay here again, but it would depend on the price. I would have probably been as happy in the Premier Inn up the road. But like I said, we didn't use the facilities.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"Disappointing"

3
heartshapedboy, London, United Kingdom 27/10/2021

Booked into the spa hotel to relax before a long week of work. The jacuzzi was not functioning which was a big disappointment. Whilst in the spa, the music from the gym was far too loud ruining the sauna environment. I also paid for a food upgrade which promised me a £25 food voucher for the price of £20. Upon eating I found out it was only a £20 voucher, rendering the whole upgrade deal pointless. To be fair, the food was fantastic. I did email the reception regarding these issues but never heard back.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

"HOME"

5
User 22/10/2021

Everything about this hotel is first class. From the moment I arrived I was made to feel welcome and at home. After the recent refurbishment, the hotel is appointed with the most modern facilities. The food is from another world. I have been staying in hotels around the world since 1985. I cannot recommend the Best Western Plus Dover Marina Hotel and Spa highly enough. More than this, you will have to find out yourself. Honey, I'm HOME.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Super Spa"

3
lobster64, Kent, United Kingdom 11/10/2021

We did an overnight meal and Spa package. The room was very comfortable although the bathroom was on the small side. The massage was very good and Hannah and Tanya were very helpful. in the Spa.The meal in the restaurant and breakfast were fine. service was very good throughout the hotel. Only poor points were water pouring through the ceiling , down the stairwell to the ground floor. Also no lights on in one section of our corridor leading to our room from the stairs on the second floor. We used a torch on a mobile phone to navigate as it was pitch black.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Awesome holidays"

5
User 07/10/2021

It was the best holiday with the marina hotel. The staff is so friendly and helpful mind. They gave so much advice to visit tourist attractions near the hotel. The rooms are so spacious and luxurious. Thank you so much..........

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Fabulous spa"

5
EmmN73, Canterbury, United Kingdom 07/10/2021

Lovely room, the spa was small but really good and my facial and massage were excellent. The bar area and restaurant were great and lovely location. The breakfast was a buffet which was ok but the scrambled eggs could be better.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Very nice"

4
jamaicangingercake, Suffolk, United Kingdom 07/10/2021

I was struggling between giving this a 3 and a 4, if I was able to give 3.5 stars I would give it that. I can only comment on the basis that we had a package deal - 2 nights bed and breakfast, dinner on the first night and 1 30 minute treatment each. Check in was good, the staff explained everything we would need to know and it was quick. All staff were great actually. There is only one life for the whole hotel and it is very small and very slow, so be aware of that if you have any issues climbing the stairs. Room was big enough, clean and with working air con, which is not always the case in all hotels. Bathroom was a good size too. My only gripe with the room was that there didn't appear to be a hair dryer. I checked in every cupboard and drawer, but maybe there was one hiding away I didn't spot! The restaurant is nicely laid out and decorated but the food is pretty average. Far too expensive for what it is. They also add a 10% service charge on to everything, The service was fine, but it's the principle. We had the 3 course set menu, as it was included. The steaks were good, nothing amazing and the chips tasted like oven chips. The brownie and milk ice cream was the highlight of the meal for me. My partner said the best bit of his was the potted crab starter, however there was not really enough bread. We also had afternoon tea at the restaraunt. The scones were some of the best I have ever had, as well as the macaroons. However, the cakes tasted over refrigerated and the sandwiches, though meant to be dainty did not have enough filling. Again, nice enough but not worth the money. The spa was the best bit of our trip, however don't assume (as I did) that there will be a pool. There is a "relaxation room" that would be relaxing were it not for people talking constantly in it. At one point a lady rang the NHS vaccine line to book her second jab - all whilst on loud speaker. I didn't think that etiquette would have to be outlined for a relaxation room but I do think that it should be spelled out to people who clearly have no idea how to behave in them. I tihnk it would also be an idea to have a wet and dry area for the relaxation room as a couple of times I went to sit in there all the cushions were wet as people had sat on them straight from the jacuzzi. The two treatments I received from Tanya were fantastic, couldn't recommend her highly enough! All spa staff were extremely friendly and professional.

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Best Hotel in Dover - perfect for a family break to the beach"

5
User 04/10/2021

We stayed in one of the hotel's suites for 2 nights with our 2 infants. The room was beautifully decorated and overlooked the water. There was a very large bed which easily slept all 4 of us so we didn't end up using the sofa bed that comes with the room. The bathroom was clean and modern and had a large bathtub in front of doors which could be opened so that you can relax in the bath whilst looking at the waves and taking in the sea air. The beach is less than 1 min walk away so we spent a lot of time there. The kids loved throwing stones and it's perfect for swimming too. The hotel's restaurants are lovely and staff are extremely friendly and attentive. They serve a fantastic spread for breakfast and room service is available and quick to order. We also enjoyed having a drink at the bar. Parking was easy, as was check in/out. It is a perfect little getaway for families in the UK. We will definitely come back. Thank you for such a wonderful experience!!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Fantastic stay"

5
ut1238, Kent, United Kingdom 04/10/2021

This is such a beautiful hotel! We had never been to Dover but decided to have a staycation here which did not disappoint. The hotel has free parking which was great. The hotel is on the seafront and you get a beautiful view of the sea from the restaurant and bar. We stayed in one of the suites and it felt like staying at Home! The staff were so friendly. I had a hot stone treatment at the spa and my husband saw the osteopath at the spa which was excellent! The jacuzzi and steam and sauna rooms were nice and clean. There is also a gym but we didn't use it. For dinner we went to the marco Pierre restaurant in the hotel which was fantastic, the vibe and ambience was amazing! The food was also delicious and they had options for vegetarians. They have a fantastic cocktail menu and an outdoor bar overlooking at the sea! We had a fantastic stay here and we will be back again in the future!

Rohit Mendonca, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review. We're very happy to know that you enjoyed the services. Your kind words encourage us to do better and strive for perfection. We would be delighted to welcome you again on your next visit.

"Not great stay"

2
User 26/09/2021

Hotel position is very good, hotel looks good inside and outside. Room is very old especially the bathroom and we pay a lots to have one of the best room in the list. Spa is not clear and not fully working. Service at restaurant and lounge very poor. Definitely overpriced!

"The magic of the White Cliffs of Dover"

5
I9772IFterrym, Gilbert, Arizona 24/09/2021

The name, The White Cliffs of Dover creates a feeling that there's something special there- the Best Western Dover is a fabulous hotel with views of the harbor and the White Cliffs. You can walk back in time from this incredible hotel that is perfectly located. The staff is amazing- level f service not often see. Megan at reception is incredible

"Shabby and Overpriced"

1
User 23/09/2021

We stayed in a 'superior' room in what is called a 'Best Western Plus' but what we had was a tiny room and bathroom with an small hard bed. We did have a balcony with a tarred uneven floor but this had no attempt at privacy from the neighbouring balconies. On arrival we found the room was not thoroughly clean as you would expect with covid processes (hair in the bath and various fluff and dust on the carpets). Generally covid precautions were in place with all reception, cleaning bar and restaurant staff wearing face coverings at all times. The two staff running the dissapointing breakfast buffet however noticeably were the exception, odd when other hotels still only offer table service to reduce the covid risks. Don't think I'll be using Best Western again.

"Shouldn't be 4* hotel"

3
User 21/09/2021

Overall not good experience. I've booked the room with sea view but the windows were so dirty that was difficult to see the view. Bathroom with a vomit smell when I check in. Bins were not emptied out. Floor of the room too noisy and uneven, looks like your climbing or downing the hill inside the room. Could hear all the noises outside and inside, specially the room on the top as the floor is too noisy. Mattress very soft. Not had a good night sleep at all for the 2 nights. Was charged twice for the breakfast, luckily I noticed on check out. Overall facilities very old, carpet, decoration, everything. Only positive thing was the dinner at the restaurant, very good and staff very friendly. This hotel should be rated as a 3*, not as a 4*.

"Two Days away"

3
Rob1209w, Ipswich, United Kingdom 10/09/2021

Not what I expected for £119/ night, we have stayed in this hotel in the past and were happy, not so good this time, cleaners need a kick! Room had not been thought out, the mirror in the shower room was too far away due to a cupboard under the sink, Bed needed a new mattress, for a room I had been told had been refurbished ..... I would have hated to see one which had not been.....

"Completely overpriced and underwhelming!"

2
User 10/09/2021

My partner and I planned a staycation in Dover for 5 nights, which included staying here on the 5th night. After staying in a Premier Inn, B&B and doing lots of coastal walks we thought we would treat ourselves to some ‘luxury' and the end. We felt this place was a let down and not worth the money at all. The hotel looks very run down and dated and a bit drab. The entrance, bar and restaurant all look nice and modern but past that to the rooms and rest of hotel isn't the same. The room was very small, old fashioned, and not particularly exciting or anything like the photos online. The only good thing in the room was the TV. We had planned to get room service, but ended up going out for dinner as we didn't feel it would be worth the money, and the room wasn't big enough or luxurious enough to spend the evening in. We booked the spa package and planned to make the most of the facilities for the evening, which are limited. I should have not made the assumption that there would be a pool but I was very shocked that there wasn't. So as for the spa all we had was a jacuzzi, sauna and steam room. The jacuzzi had so much chlorine in that it burned our eyes. There were no cups at the water machine and the when we did get some the water was warm. Not something I would normally complain about but we paid £230 for one night! The breakfast was lovely, and the staff were lovely and helpful, can't fault that. My main points would be that they need to either lower the prices or bring the hotel and facilities up to standards that mirror the prices they are charging. We had paid a fraction of the price for a Premium Inn down the road and there really wasn't much difference!

"Fantastic stay"

5
User 05/09/2021

Me and my partner used a virgin experience day for a overnight stay, breakfast, 3 course meal, glass of prosecco, glass of champagne, 30 minute treatment each, breakfast. The staff were very attentive and great service, the food was absolutely delicious, the room was a good size, the views were beautiful and the beach is right across the road, we enjoyed a nice evening walk along the beach, the hotel had some singers, so was really enjoyable. We had such a lovely evening and everyone was so friendly and welcoming. We will definitely be booking to go back.

"Not staying here again."

1
fmesmain, London, United Kingdom 03/09/2021

Wouldn't stay or recommend this hotel. Stayed for 2nigts. When we got to reception for check we was told that our room wasn't ready yet and to come back 1hour there was no apologies or complimentary tea or coffee while we waited. When we got to our superior room!! we were very disappointed as it does not look like what is shown on their website we had a bathtub with shower instead of a modern shower unit. I would not recommend the spa the staff showed us round no bath robe or slippers and the water jug was empty in the relax room so we had to return to our room so we really didn't use the facility only for our treatment. we felt that the staff are over worked and that might be one of the reasons they are unable to provide customer service.

"Massive let down"

1
User 02/09/2021

First impression says it all, the hotel needs a freshen up on the outside. Lobby area is lovely decorated but this is a bar area, queue too get in Marco Pierre and to check in to reception. It's tiny and you are very cramped together. We upgraded our room before coming to the hotel and the room we was given was not what was on the photos, it was old fashioned, bed broken, not the cleanest. Only good thing was the new TV on the wall. The balcony was quite big. The bathroom was so dated and the toilet was squeezed behind the door, shower had no power at all. Rooms are not cleaned due to covid but we are not told this on arrival, so dirty towels and rubbish left in hall way and be prepared to make your own trips to reception for clean towels etc One lift for the whole hotel and it's extra tiny this to is in the reception area making it even more cramped. This hotel is advertised as a spa (why we booked it) this hotel is not a spa it has an independent gym and spa treatments, which if you havnt booked prior then there is no availability, two week waiting list for a massage. All the hotel staff said was that they don't have anything to do with the spa. Steam room is broken and jacuzzi was closed on one of the days we went down so we only had chance to use the sauna. We asked for a number of any other places that may do massages and they said no they will be fully booked. Marci Pierre whites is a nice restaurant but was cold inside, food was nice and breakfast was lovely. I believe this restaurant has given the hotel the 4 stars. We ate in the bar one night which we had pizza, this was a Chicago town pizza not homemade, £9.95 for a frozen pizza. We was so disappointed that we checked out a day early and no staff asked why? They was quite happy just to book us out and not worry that we was clearly unhappy. Will we ever return? Most definitely not

"A Grave Disappointment"

1
CodfordWanderer, Warminster, United Kingdom 29/08/2021

We stayed at this hotel for a night prior to going on a cruise. The hotel commands an exceptional position and the staff tried hard in some difficult conditions but that is all that can be offered in the way of praise. The three flags flying outside the property are dirty and very old, they give a poor first impression. The booking-in process was slow and the staff were almost overwhelmed, however, they tried hard. There are three floors and but a single exceptionally slow lift which could possibly hold six people. Our room key did not fit and had to be changed. The room was unusually small and not well lit. The view was of the car park. The windows were small and difficult to open. The bed was comfortable. The bathroom was cramped and the fitting appeared cheap but serviceable. The lavatory pan was filthy and the seat was broken. The bar was particularly unattractive. We decided to eat elsewhere. When we came to book out the manager met us and asked whether we had had a a pleasant stay. We discussed the shortcomings as I had seen them and he was very apologetic, I believe that he had only started at the hotel that morning. He very kindly offered us a complimentary breakfast which we accepted. I find no pleasure in writing such a critical review but I am astonished that the AA has awarded this hotel four stars. It was little better than a second rate B&B.

"Great place"

4
User 25/08/2021

Just arrived back from a two night stay, location great, food fantastic, room nice with sea view. Here comes the negatives!!! Needs a clean and sprucing up, but the real downer was steam room not working , and getting served at the bar and reception needs improvement. These little things make a big difference to my stay.

"Afternoon Tea - Un-attentive Rude and Overcharged"

2
AndrewB8771, Deal, United Kingdom 25/08/2021

Had afternoon tea for 3 people. On arrival we were asked if there were any sandwiches or cakes we didn't like and they would replace. My partner asked for plain Ham sandwich (without the mustard). When they were served all of the Ham sandwiches had mustard. I pointed this out and some without Ham were duly provided but on checking my bill when I got home instead of paying 3 x £22.95 total £68.85 i was charged £71.85 which looks like an extra £3 for their mistake. My partner is truly furious about this. Other than that we had to wait more than 30 minutes for the table to be cleared and when I asked for boxes was met with a most rude comment along the lines of "I'm not a mind reader" Food itself was quite good and prosecco fine but the other elements ruined an otherwise nice afternoon

"A most enjoyable break!"

5
LizLuton, Luton 22/08/2021

This is a very friendly hotel- the staff are the stars. They make you feel very welcome and are very anxious to serve you. Our room had a sea view. It was not huge but very comfortable. We were on the third floor, which was quieter than the balcony floor. The toiletries in the en-suite were good quality and replaced as necessary. The tea and coffee making selection were good and varied. Breakfast was lovely- fresh fruit was very tempting! The hot breakfast was in the buffet and was replenished promptly. The food was tasty, well-presented and beautifully cooked. If I had one complaint, I would have appreciated a change in the daily menu. The position is excellent and the town was within walking distance. We shall definitely return!

"Wedding"

5
User 22/08/2021

The hotel made our wedding the best day ever. Staff were very helpful and catered for all our needs with No question asked. Staff went above and beyond. We were well looked after. Sian was an amazing event coordinator and works hard to make the day so special. Luke (I think his name was) was excellent from day 1 of our 2 day stay for the wedding. He helped with unloading of the cars, room service, Maintance, check in, food, drinks and just everything we asked for. All the staff went above and beyond. The manager also worked to make the day special. We would highly recommended this hotel to everyone. Well worth the money.

"If you are young , do not go !!!!!!!!"

2
User 17/08/2021

This hotel is for unpretentious old people. The hotel is placed in the most nice area from the city, they have a nice view and the castel and others places are very close but this is the only good thing. The hotel is a old old building and i think no one take care of that, they have only one elevator for everyone ( staff= room service, housekeeping, customers etc ) and you have to wait 5 min to go up to your room. About the staff, the reception they lied to me 2 times, they promise me all the things that i asked for and i just got lies. The waiters, they don t see you and the food comes cold in my room after 40 min and other things. so DO NOT GO!!!

"Lovely hotel"

4
cweed50, Biggin Hill, United Kingdom 16/08/2021

We really enjoyed our stay at this hotel. The rooms were nice, comfortable and clean with a great view. Staff were friendly and helpful. The breakfast was OK. We also used the spa, which was very nice. The bar had tables with lovely views and we liked the live music at the weekend. Our rooms were on the 2nd floor above the outdoor section of the bar, so it was slightly noisy on weekend nights but it was quiet from about 8:30 pm. We had no problem with that - if we closed the windows most of the sound was gone, but we were happy to hear the live music so we left them open. Possibly families with babies or very young children might want rooms away from the bar? There were a couple of problems while we were there, but the staff handled them well. The one thing which I would mention is that we didn't feel their systems were strong enough for food allergies. The menus do not show which are GF or have a Gluten Free Option. There are no warnings with breakfast (it turned out that the hash browns have wheat), and staff don't seem to have been trained properly to know what to do to help advise as to what is GF. One lunch we were advised there was a GF option for the pizza. When it came I was suspicious that it looked like a wheat pizza, not GF, so I asked the waiter to go and check for me. It turned out that it was indeed wheat, and there were no GF pizzas. The staff were very apologetic, and the chef came up with something GF by using creativity (he produced a burger using the crust ends of the sliced GF bread supplied at breakfast if requested). So although we loved the hotel, those with allergies need to be careful and preferably eat elsewhere until the systems are improved. We loved the Dover Patrol which is excellent and has a wide range of GF or GFO on their menu - it is just up the road from the hotel.

"Beautiful seafront hotel"

4
sudipsinha2015, Bournemouth, United Kingdom 14/08/2021

Excellent location Rooms were spacious Very comfy beds Had Breakfast and in house spa treatments Room service was good Parking in included- limited spaces on the backside of hotel Stayed for 3 nights and explored the surrounding areas.

"Don't bother - not at it's best !!"

2
slj20152015, Fareham, United Kingdom 14/08/2021

Well what can I say I did prior to booking read reviews some mixed but not all bad so thought we'd take a chance. Well I don't know where half of those reviewers stayed not the same Hotel as we did! Very grotty interior whilst walking round to your room, carpets very warn and in some places split. It is a very tired looking Hotel. Our rooms were tired/worn only plus was the extra large tv in both but it didn't fit the decor that surrounded it. Our reason for staying was an overnight stop over, we'd booked a family room for 3 of us and ended up with 2 double rooms as the family room had a problem with its bathroom. The Marco Pierre White restaurant it very nice, great service and good food but to be honest the Hotel lets it down as it deserves better fitting surroundings. The Ladies toilets are a bonus up to date but again shows the hotel up as it doesn't fit in with the grotty surroundings once you come out of them. Also it smells walking round the hotel (smells old & worn). Having 1 lift is ridiculous as you wait for ever if you have luggage and then you are in a queue with porter staff needing to use lifts with trolleys. Not the best experience but pleased it was for 1 night. On check out my experience was then reconfirmed as a customer was checking out mentioning their disappointment with the Management who had met with them previously advising that their issues would be rectified but they were obviously not. This is definitely not a 4 star Hotel. Needs a total revamp to meet a 2 star in my opinion. Book to be disappointed would be my message.

"Spa experience"

4
User 14/08/2021

Free parking right opposite the hotel was a great start. The reception staff greeted us and arranged coffee to be bought to us in the spa ( it was a good cup of coffee too!) I was initially annoyed to find that there were no slippers available, even though I had phoned the day before to check. Had we known we would have taken our own…but once the relaxing ambience had set in, it didn't seem so important. The best part of this experience for me was the relaxing atmosphere engendered by both the staff and the brilliant match of number of clients to facilities. I have been in spas where there is no place to relax as there are so many clients. We had booked a day visit, including one treatment and a cream tea. As the price was so low, my expectations were not high, but Lauren gave me a brilliant facial and head massage. She also advised us to see if we could have our tea in the restaurant, which we did. It was amazing! We had a view of the harbour and beach. Much more than we could eat; finger sandwiches, scones and clotted cream, and four cakes each! We were given a box to take the cakes home. I have paid more for a facial than we paid for the whole day, and I will be back!

"2 stars for hotel. 5 for staff"

3
Anne A, Leeds, United Kingdom 12/08/2021

We booked after an awful experience with our airbnb booking. Megan on reception was extremely helpful in finding a room at very short notice. Room 210 is to be avoided. It's noisey, creaky, the bathroom door constantly opens of it's own accord. After 2 nights we moved to 204. not as creaky but you can hear everything through the floors and walls. Nothing in the hotel is level. The hotel is in one of the best locations in Dover, with amazing staff doing their best in an old building in desperate need of a complete overhaul. A big thank you to housekeeping, always smiling & friendly. Eating at the hotel is a mixed experience. Breakfast - a massive thank you to Pablo and Pashed for a warm welcome every morning, amazing service - especially the coffee :) The restaurant is nicely decorated but acts more as a corridor between the bar and cafe. First time dining there was good, 2nd time disaster. I ordered chicken milanese, 1st attempt over cooked and impossible to cut. 2nd attempt, raw chicken!! By this time my partner had finished his mains. I was given a steak, which I ate on my own. Not a meal together as planned. And we were still charged for 1 meal and my starter. Not what I would expect from a restaurant of this standard. In the short time we stayed there the mirror in the bathroom fell down - room 210 & toilet in room 204 broke. And the lift broke down Would I stay there again -no, not until rooms/bed improve and price reflects the standard of the rooms.

"Best Birthday party ever"

5
User 09/08/2021

I was invited to my school friend's 50th birthday party. This is the best party I ever attended. Check-in time was 2 pm, most of us reached there at 2.15, The event started off with high-tea at 3 pm. Some of us were vegetarian, they had plenty of choices for even vegetarians and they all are very delicious too. The live music outside the hotel was amazing, It was so relaxing to have a couple of drinks while watching the P&O ferries coming in or leaving. Then the dinner was in one of the function rooms which was beautifully decorated. Chef's hand-crafted fruits and vegetable decorations were amazing. I have no words to describe the cocktails, mocktails, and the 4-course meal we had. We started with Sushi, caviar, starters and finished off with Lobster. DJ was excellent too, we were dancing all the way through. The room I stayed in was very big and clean. I had a sea view room; very comfortable bed. We had breakfast again in a private room after having a morning walk along the beach. I am definitely going back with my family to enjoy the Spa and the food.

"Great stay for all the family!"

5
User 05/08/2021

Location is perfect, surrounded by beautiful views, the beach and restaurants. The service was to a very high standard, staff were v accommodating and quick at turning around requests. The children enjoyed themselves and everyone was kid friendly. Great couple of nights away.

"Perfect family getaway"

5
User 04/08/2021

We had a lovely short break with two under twos! The hotel is situated in an ideal location with the beach a stone throw away (great if you need to run in to grab anything). The room was clean and spacious, food was amazing (recommend prawns and mutton roll) and all staff were very friendly and accommodating! It was a perfect little get away just a short drive from London. Highly recommend! Will definitely be going back!

"Afternoon tea after terrible spa day"

5
iloveshoes25, Herne Bay, United Kingdom 04/08/2021

We booked a spa day and as part of this had an afternoon tea. Downstairs, in the spa, was the worst experience I've ever had treatment wise and the hotel should really look at their staffs qualifications as its bringing the hotel down. However, we sat outside the hotel and had tea and this made a terrible day so much better. Service was quick and very friendly. Food was delicious and plentiful. We could see other non afternoon teas coming out too and they looked really good. Thank you for cheering up our day. I'd recommend coming here for a drink with a view and a celebratory dinner.

"Family trip with 7 year and 2 year old : Fantastic"

5
User 03/08/2021

Fantastic Service from senior management down to everyone we meet in the hotel. The room was excellent Beach was in front of the hotel with Parking at the back Very welcoming , 100% recommend the stay and vacation.

"False review"

1
User 01/08/2021

Reviewed hotel after recent stay and they published only the good comments I wrote and not my criticisms. Bed was aweful!!!!!!! If you like sleeping on a wooden board - go for it! Worst nights sleep ever!

"Enjoyable lunch"

5
paulrachel263, Kingsdown, United Kingdom 29/07/2021

Sunday lunch outside, last minute visit. The service was quick and attentive. A simple meal comprising a Club Sandwich and Ham Sandwich, with coffee and local sparking water. The food was really enjoyable, well priced and good value. Our waiter was charming. He was anxious about dropping anything as apparently Management charge staff for any breakages! Really? In 2021? Note to Management: That practice belongs in the past, you are lucky to employ good staff and they will ultimately move on if you treat them that way! Worth a visit but watch our for feudal management policies.

"New Outside Bar Area"

5
User 23/07/2021

I've been here with my dad many times. We love the new outdoor bar area. You can sit in the sun or under an umbrella and watch the world go by. Relaxing and nice to look over the seafront. Really friendly staff too and they brought us little brownies with our tea and coffee!

"To visit the Open golf championship"

3
User 19/07/2021

The negatives. The whole place could do with a make over it's appears quite tired. Our room was very cramped and small you had to walk sideways to get past the end of the beds. Breakfast really was poor and expensive £15 per head regardless if it was a full english or porridge. The full english was luke warm and dry. Dont be fooled by the Marco Pierre White named restaurant, the food was good but not great you are paying for the name. The positives I booked a twin room on line then upgraded to a sea view room by phone at a cost of £15 per night extra really easy to do. Exellent bathroom with a large powerful shower. The staff were all pleasant, polite. The attached coffee shop good value for money. Great location, clean quiet pebble beach across the road families should visit this area theres no one on the beaches. I have stayed at the travellodge up the road which has lorries running past all night for the ferry (Zero sleep) I promise you this is so quiet and the rooms have a quiet aircon system. If you are passing through for Europe and want an over night stop this is miles better. All round we enjoyed our stay.

"Clean & comfortable"

5
h066ers, Dover, United Kingdom 12/07/2021

Check in friendly & easy. Room very clean. Some chips to paintwork, but decor good & bathroom clean & well presented. Bar staff in the evening had little interest in serving us when we returned after dinner at 9/30-10pm. Breakfast available was lovely, but very limited due to current issues (cooked breakfast from a selection, and only 1 slice of toast & 1 small pastry each brought to the table. No cereal, yogurt, fruit etc offered) Check out easy.

"A nightmare of screeching seagulls"

1
User 11/07/2021

First things first; no complaints about the polite and helpful staff . The dilapidated Victorian ruin the company passes as a "high quality boutique hotel" is another story all together tough. The room we were in, 205, had an inexplicably hot entrance area and bathroom/toilet, possibly hitting up to 30 degrees Celsius. There was an air conditioner in the main room that eventually managed to lower the temperature there enough to stop everyone from sweating, but it had to be on the entire night, humming, with the command panel illuminating the nearest bed with a strong green glow. The real fun though were the welded open (!!!) windows in the room. The entire night was one long incessant cacophony of extremely loud cawing from seagulls outside. I don't know if they had a ducking nest on the hotel roof, but it was impossible to sleep. I managed 1 hour of sleep in the end at about 5 am, but spent the rest of the night wide awake along with my girlfriend. Let me reiterate: the windows were ***welded open***. The rest of the hotel, with the exception of the restaurant downstairs, offers a similarly dilapidated image. What a horrible, horrible experience. The most uncomfortable hotel experience I've had in my life, trying to pass itself as some sort of an exclusive boutique hotel. It is clearly desperately in need of a refurbishment.

"Gem Of Dover!!!."

5
User 09/07/2021

I had seen some of the reviews via here before my visit and I must say I'm on the side of sheer positivity. The front of house staff welcomed us professionally and swiftly. We throughly enjoyed our stay at the Best Western Dover, the Seaview room was slightly small however it was enough for us and the bathroom was amazing!. The breakfast and dinner at the restaurant (Marco Pierre White) was lovely, we always sat by the window to watch the ferries travel in and out. Got to say a massive thank you to Paulo & Trish for our breakfast and Belinda & Jacob for our dinner. The barstaff at the Best Western were top notch, welcoming and friendly throughout our stay, the cocktails were out of this world and we have to thank Max, James and Chay. The Spa facilities were good but unfortunately the steam room was unavailable however we still made use of the Sauna and Whirlpool. We had some of the treatments (Work It Out) and Indian Head massage and BOY thats exactly what I received!!, loved it!!! Thank you Sarah, extremely professional and lovely. To end, I highly recommend and shall definitely be back whether it is to stay or just to come down and enjoy the treatments and cocktails. Keep up the good work guys and thank you again for the memorable time. Raphael

"Disappointing Spa"

1
bonpar162, Dover, United Kingdom 09/07/2021

My daughter and I attended the Spa, to say we were disappointed is an understatement. The state of the Spa area was awful; as we walked through there was a fire alarm hanging off the ceiling by its wires with water dripping through it. A Hoover blocking the walkways you could notwalk past, the receptionist had to move it out of the way. A mop and bucket also in front of the ladies changing Room door, which meant you couldn't get in or out. Large amounts of water in hallway. I realised when I booked this Spa that it was a small place only having a steam room, a sauna and Jacuzzi with a relaxation room. However there were no restriction it seemed on the number of people that could be in any one place at one time, which you would expect with current Covid restrictions. The Jacuzzi had so much chlorine you couldn't sitt in there for more than a minute or two as your eyes were streaming and burning. As for the treatment that we had which was an Indian Head massage neither one was the same. I had a calf massage for a minute, upper back and shoulder massage which was so painful it left me sore for days afterwards and then for the last 5 minutes a little bit of a scratch on the head and some hair pulling. My daughter said that she didn't get much of a head massage at all. I am just thankful that we actually paid for a groupon voucher to try out this place before we paid full price, but we still had to pay £60 on top to have our treatments which were not worth that money at all. I do not recommend this place at all. We hope to find somewhere that we can go to have a proper Indian head massage as this was a trial to see if it was worth it as we intent to make it a monthly treat.

"Tired, very tired"

3
Graham C, Chartham, United Kingdom 08/07/2021

I booked a night away in this hotel just because we haven't had a night away since the beginning of the pandemic and. I booked what I thought would be a top end room as it was described as 'superior'. I thought the price also represented a top end room. However, the room was small and the small double bed was a size that I haven't slept in for a number of decades. The 'macerator' in the bathroom made a dreadful noise when deciding to operate. The only redeeming factorw as the small balcony overlooking the harbour which gave lovely views of the ferries entering the harbour. The room floor was sloping very niceably and the room had a stale smell about it. I am afraid the whole place was very tired and I doubt that will return (and probably won't be welcome after this review anyway !)

"Overnight Stay"

3
watsongd, Heathfield, United Kingdom 07/07/2021

Have stayed here before and generally the experience is satisfactory, however we did not feel our sea view room was value for money. It had a partially restricted sea view and was small and the bathroom cramped and did not match up to other sea view rooms we have had here for an equivalent price. The general standard of service was satisfactory if a bit slow and the cleanliness was good.

"Ethan's Marina Vaccine, great medicine!"

5
User 06/07/2021

Dover marina's Vaccine Cocktail, made by Ethan, a sensational experience, one of the best looking and perfectly made cocktails I've ever had. Thanks Ethan. The Japanese food menu is also first class and the team at the Waterfront bar are helpful, smiley and all round excellent. Thank you!

"BEST hotel in Dover"

5
Kenny A, Sittingbourne, United Kingdom 01/07/2021

Exceptional visit, upgraded to a suite which was amazing. The entire experience was delightful from start to finish. Situated on the seafront and able to observe the comings and going's of the ferry traffic to a visible France. A fantastic evening in the hotel Marco Pierre White restaurant only enhanced our Anniversary treat. Staff throughout were professional and friendly. Thoroughly enjoyed ourselves and will return soon when we get to do our Dover Castle experience.

"Great stay at Dover Marina Hotel"

5
sks10272, London, United Kingdom 30/06/2021

Had a memorable stay at Best Western Dover Marina Hotel, Excellent Team providing a very high standard of service. The hotel is situated right Infront of the beach with amazing view from the Bedrooms, Restaurant and the Bar with popular selections of cocktails.

"An unexpected delight"

5
birdbrain74, sussex saint 25/06/2021

The staff could not have been more helpful. They provided their best service on every occasion which really made our stay worthwhile. The room overlooked the sea, was south facing with a private balcony. I enjoyed looking at the constant shipping activity in the harbour. The hotel is central and the amenities of Dover are close by.

"Great location staff and rooms. Terrible breakfast."

4
lefay18, burwash 22/06/2021

Considering what Dover is like I was pleasantly surprised with the location of the hotel. It was an Oasis and very grateful for beautiful sea views and much more luxury than I expected. The spa was great but a bit frustrating that there was no relaxation room of an evening. Staff were lovely, room was very comfortable, beds were great. My only issue that was the breakfast was absolutely dreadful. For £16 per head we waited 45 minutes to be brought a meat breakfast when we ordered veggie. Guy behind us had the same. Asked for toast that never arrived. Coffee was half a cup of very bitter old coffee. Most of the breakfast was inedible. One snotty egg. One over cooked. My daughter wanted a croissant. Waited 10 mins trying to get attention only to overhear the waiter telling another table that they run out of pastries. The restaurant was half full, not even busy and we were in there about 9 pm so it wasn't even late in the day. I did mention it to reception was quite surprised that they didn't offer me some kind of compensation or money back. Anyway didn't let it ruin the trip, still can recommend the hotel but not the breakfast.

"Worse every year?"

1
Dantheman12321, Brighton, United Kingdom 16/06/2021

I stay here a couple of times a year. Worst stay so far. Old rooms, creaky floors, only one working light bulb out of 5 in the room, three switches broken. Bloody finger prints on the bathroom door. Fire exits blocked with furniture and linen. Filthy outside tables. Scruffy staff (bar). Breakfast waiter not wearing mask properly. Weird breakfast rules: not allowed to get your own drinks or pastries, but the waiter is happy to leave lovely finger prints all over the glasses when he serves you. All this for just £140 per night for a single.

"Great location, friendly staff"

5
GillyT, Harlow, United Kingdom 15/06/2021

Spent just one night here but will certainly return. The location of the hotel is great, right on seafront. Our room was large and overlooked the sea. The staff were very helpful and best of all it had free car parking in a shopping area behind the hotel. Breakfast was excellent. I would certainly recommend this hotel

"A fabulous weekend getaway"

4
User 14/06/2021

We stayed for 1 night and enjoyed the Marco pier white romance spa package. We upgraded our room for a sea view with a balcony and it didn't disappoint. The room was spacious and well decorated. The bathroom was simple, clean and well stocked with complimentary toiletries. The balcony was fabulous with a gorgeous view of the harbour and a view of the live music entertainment downstairs. We enjoyed drinks and a fabulous Asian platter brought to our room on the balcony. Dinner and drinks at the chop house were fab, service was excellent, especially Carly our waitress, nothing was too much. Breakfast was also lovely despite covid restrictions. Connor on reception was polite and efficient and the room service was excellent, and so prompt. We enjoyed the use of the spa and our relaxing massage in the double treatment room. We definitely enjoyed our stay!

"Great Hotel, even Greater Staff! "

5
User 14/06/2021

An excellent experience! The hotel was in a great location right on the beach, the deluxe sea veiw rooms are amazing and well worth the price. I have to give a massive thank you to Connor at the front desk at reception, he was very helpful and kind to answer all our questions and help us out with whatever we needed! A great young chap. We really appreciated the awesome level of hospitality :)

"One night break"

5
susan w, London, United Kingdom 12/06/2021

We stayed one night last Thursday in a lovely room with a balcony. The room was very high with lots of space, and the bathroom was very nice with bath and shower. We had dinner in the evening which was excellent and the service we got was wonderful, we also had breakfast the following morning which was really nice and a very good size portion. The view from our room was amazing, we could see Dover castle, and also ships going in and out, also the promenade was well looked after and lovely to walk along. I also had a hour in the spa and the treatment was very relaxing. We will definitely be going back here, as overall cleanliness and service was excellent.

"5 star location Two Star accommodations"

3
Jeffrey S, Pittsburgh, Pennsylvania 06/06/2021

Stayed two nights in a very small worn single. The view was great. Luckily I was there to explore the area. The room was not very clean and there was no service. I realize it is still covid but for £220 a night you would expect more than just the location. If I came back to Dover I would look elsewhere

"Friendly Service; Poor Value"

2
Chestnut_Tree_Cafe72, United Kingdom 04/06/2021

Great location and friendly service BUT way overpriced. The rooms need to be refurbished and the bathroom is circa 1970. I'm embarrassed by the rate I paid and should have done more / better research.

"Highly recommended hotel!"

5
beautyintheordinary, Aberdeen, United Kingdom 01/06/2021

My husband and I stayed at the Dover Marina Hotel as part of a Virgin experience package that was kindly gifted to us. We stayed one night in of the suites and thoroughly enjoyed our stay. The hotel is situated in a fabulous location with the seafront right at your doorstep so there are amazing views nearby and with all the main attractions being within walking distance. We really loved the great choice of restaurants just within the hotel itself and ate at both the Wheelers Fish & Chips restaurant as well as the Chophouse, both of which were very enjoyable. Additionally, we also used the Waterfront Spa which included jacuzzi, steam room and sauna amenities. These were small but more than sufficient. We also enjoyed a spa treatment which was very relaxing. Overall, we had a great stay and would highly recommend this hotel to anyone planning an upcoming trip to Dover!

"Night away"

4
MariaKWarnes, London, England, United Kingdom 28/05/2021

From the outside, the Hotel could do with a bit of a face lift. The lobby/ reception and lounge area, comfortable and very friendly, helpful staff. We had the deluxe double sea view room with balcony. We got a good rate at £139 for the night, but definitely wouldn't pay any more. The room was big, clean and comfortable, and had everything required, but furniture a bit tacky. The old furniture had all been sprayed Silver and not to the highest spec. Apparently the room is normally charged at £265 ( quite possibly a higher rate as coming out of lockdown)I definitely wouldn't pay that. We had cocktails in the bar, overlooking the sea, which was very relaxing. To finish off the evening we decided on room service. The food was very good. We would stay here again depending on price in future

"Great Spa Stay at Marina Hotel"

5
User 25/05/2021

The hotel had friendly staff and the spa facilities were great. Every room in the spa area was clean and the treatment we had was really nice. The gym also was large and well equipped. Evening meal was delicious and the breakfast was a good standard.

"Just back from a very pleasant stay at the Dover Marina."

4
martinv94, Brighton, United Kingdom 23/05/2021

Just back from a weekend stay and had a lovely time. Hotel rooms are a little dated but sea view room was adequate , clean and comfortable with a nice shower. Staff were fantastic and a big shout out to the ladies in the spa area , the receptionist , and Khloe in the restaurant area who worked her socks off serving everyone breakfast. Restaurant manager had a face like a wet weekend and Needs to cheer up. The food was not as good as I expected for the evening meal 6 out of 10 and pretty much burgers or steak ! . Car parking is easy and breakfast was good although took twenty minutes to get seated so need to clear tables quicker. Had a lovely massage and used the spa area but note there is not a swimming pool in the hotel. Take you gym stuff as well stocked gym equipment. I would happily stay here again but don't expect a five star hotel . The staff really help make the weekend so thank you for that and the hotel is in easy walking distance to the town centre.

"Disappointing afternoon tea"

1
User 16/05/2021

Half inedible sadly. Had a voucher from before covid. Sandwiches were OK. Tea wasn't teapigs as advertised but tevana and not nice. Coffee not good. Scones hard. Cakes perfumy and inedible. Macaroon was OK. Disappointing for a birthday event. Don't usually review or complain but just disappointed and don't want others to use their vouchers and feel sad too.

"Theives"

1
User 02/05/2021

Myself and my partner booked through booking.com, to stay at the weekend of the 8th several weeks prior, as although most hotels are closed, self catering options are fine to stay in, when we booked this accommodation there was no note or message to stay that they would be only accepting business customers. Then the staff emailed be a week before informing me that only business customers can stay at this time coincidently at past the time alloted to cancel. I called the reception and asked if they could refund and obviously I couldn't so my money is wasted. They offered to rebook my visit but as this was for a anniversary that doesn't help, I understand that times are hard and people need to make money, but this interaction has made sure myself, family or friends will never stay here.

"Room fine, food not so much"

3
User 29/04/2021

The position of the hotel is very good, and the view from the room was exceptional. however, the restaurant experience was not so good. i can understand the limited menu, however this should mean that the food on offer should be of a good standard. Alas, this was not the case. The steak i ordered was advertised as 10oz, which i know is pre-cooked, but grilling a steak should not shrink it down to 5oz! this could be down to the fact that despite ordering medium rare, it was nearer well done. I'm sure Marco Pierre White would remove his name from over the door if he had been presented with this.

"Views for days "

4
shanemorgan21, Waltham Abbey, United Kingdom 25/04/2021

What a great experience to stay here. Very clean and the staff are very friendly and helpful. Free parking is a bonus in a secure place. The sea view restaurants offer great views with lovely variety of food and cocktails Very happy with my two nights and would return again

"Fantastic Stay"

5
Swe_sing, Slough, United Kingdom 18/04/2021

just wanted to say how fantastic the staff here have been. In particular Anna and Sing who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts

"Awesome staff"

5
User 22/03/2021

I just wanted to say how fantastic the staff here have been. In particular Loran and Meghan who have been extremely helpful and their friendly approach towards me and my colleagues whilst we have stayed here. Nothing has been too much of a chore to sort out or organise and they both truly deserve a huge thank you for their efforts.

"What great staff"

5
robhall2234, Colchester, United Kingdom 18/03/2021

I have stayed at the best western plus Dover marina hotel and spa before and during lockdown. What strikes me the most is how helpful all the staff are they go the extra mile to help you. Nothing is to much trouble for them the women behind reception are warm and friendly they always ask how your day is going and will sort any query you may have straight away. Many times I've had to change my meal times at short notice due to work and it's no problem . The Rooms are always clean and a good size, and the hotel is following all the COVID 19 restrictions. Special thanks to Lauren, Karla and meghan for being stars. Robin hall

"Be Warned"

1
User 17/03/2021

I booked this hotel as it looked nice on the website I was greatly disappointed on arrival there was work going on to the building which was fine, once inside at reservation the hotel looked dated but ok, I took the lift to my room which was a bit grubby which in this current climate I would not expect, once I arrived at my room I put my bags down and sat on the bed the mattress went completely flat I lifted the sheet to look at the mattress and it was disgusting it looked like something you would find in an alleyway covered in what looked like urine stains . I immediately went to reception to change my room I was moved to the fourth floor which felt like it was reserved for immigrants / refugees they all seemed to gather in each other's rooms with music playing and doors banging as they come and go. The experience was awful fortunately I managed to buy some antibacterial wipes and go over the basics such as tv remote light switches etc. This is in my opinion the worst hotel I have ever stayed in. Be Warned!!! Not sure why they put the toilet rolls outside can only think they were trying to dry them off before returning back to the bathroom.

"GREAT STAFF - TERRIBLE ROOM"

1
j_kartier7, Stratford-upon-Avon, United Kingdom 04/03/2021

This room was supposedly a Superior room - it was very poor... the mattress resembled an Alpine downhill ski run - wonky, hard and very uncomfortable - slept very badly as a result. Room service took 1hr 45mins for my dinner order, finally received it at 10:30pm - staff member apologised and comp'd the food which was a nice gesture. The bathroom fan was in a terrible state and was in a shocking state of repair. Toilet had an annoying sump pump system which whirred constantly when in the bath, toilet bowl was dirty and the bathroom was generally in a dirty state. French windows to the balcony were rotten and locks did not close properly when open/closed. very stiff The reception staff were very helpful and friendly though. And my check out and check in was easy.

"Not clean/ Run down"

1
andre2478, London, United Kingdom 27/01/2021

I have stayed twice at this hotel for work. First time had to change rooms twice. Dirty room and Tv not working. On the second stay at 3.30 am the fire alarm goes off as it has a fault, the hotel staff say its had a fault for weeks!!!, the next night i get an automatic room call at 5.30, i did not book one and the staff can tell me why!!! On my first morning my breakfast is late, i ask why and get told i will "come back to you" they never did. The room is like an oven but if you open the window you get the smell of old fat from the kitchen. My boss went into his room and it had bird sh## on the bed. On his next room a birds nest(i kid you not) At this time of Covid the rooms are not being cleaned. For next week i have changed hotels.

"Takeaway afternoon tea superb"

5
User 15/12/2020

We had 4 takeaway aftenon Teas after Covid lockdoen cancelled our original plans The presentation was wonderful the good fresh and delicious Great customer service on collection All round superb quality and value

"Spa date with fish n chips"

4
Kimbrini, Canterbury, United Kingdom 11/12/2020

Okay, it's not the flashiest place in the world and a workman hammering the doors to the changing rooms was a bit annoying. Still we had a good time and the place had a very nice mosaic tiled jacuzzi. I had a 15 min back massage with Maria which was wonderful - could have fallen asleep afterwards! I think they need to overhaul the steam room as it was a bit whiffy which we sorted with eucalyptus oil. The gym looked impressively equipped. Altogether a good time was had but omg the fish and chips from Marco Pierre White / Wheelers adjoining the hotel....the fish cakes soooooo good! Don't miss that!

"Work stay"

1
User 03/12/2020

After arriving for a week of work. No masks worn by staff. Toilet wouldn't flush, told reception about it and still not fixed. 4 nights and not once did we have our room cleaned or coffees topped up. The manager also decided to speak to me very abrupt without a face mask! Very unprofessional. Highly advise staying elsewhere. On top of all of this on my last night i went out for a cigarette as it was raining I stood under shelter, turned out to be a fire exit the fire exit had no signs saying it was a fire exit. The night shift and the manager then decided to both “tell” me off regarding smoking in the fire exit, first thing in the morning! Highly advice the whole best western team to look at a new career as they are failing at there current. I have stayed in many places over the years and this is by far my worst stay.

"Nice room comfortable bed"

4
andybate1967, Doncaster, United Kingdom 30/11/2020

Iv stayed a couple of times first room was very good it was large with a big bathroom, it had a table and chair with a large tv it was clean but a bit of dust on the shelves the bed was very comfortable not much of a out look at the back of the hotel but we got it at a good price room 315 The second room not as good or as big and noisy near the lift room 309

"Mrs Dorn"

2
emmamakeupmiles, London, United Kingdom 25/11/2020

In Need of some TLC. Budget hotel . Basic . Serves a purpose nothing more. Carpet needs a good clean in the room I was in, Nice location and reception area. I would never stay at this hotel on my own account.it was for work. I would rather pay extra and enjoy a hotel experience, However staff are really helpful and accommodating.

"Exceptional Staff"

5
W9939ONmj, Bracknell, United Kingdom 23/11/2020

The staff in this hotel attention to detail is second to none. The hotel decor is dated but the treatment you receive is that of a 5 star. Very enjoyable stay! Thank you to all who made my working trip an easier experience

"Definitely not worth the money"

1
silviabS3581ZU, London, United Kingdom 08/11/2020

We decided to escape from London for the weekend and googling Hotels in Dover we noticed the West Bestern and we went for this one for its location near the port. As soon as we enter the Hotel they were ready to help us parking the car which we appreciated. However, when we went back to reception we were welcomed by the reception manager which took our details and then took a phone call keeping us waiting for 10 minutes even though we told him we had a reservation at the hotel restaurant in the next 5 minutes as it was closing (due to Covid) I found this quite rude as when you are with a guest you should leave the phone behind !!!! We went up to the room to realize that was absolutely not a superior room (which we booked) On the following day we went to reception where we met the manager and complained about the room however it felt like he was challenging us instead of listening to what we had to say. The only reason why the room was a superior was it overlooked the sea/docks (not a really special view) The room wasn't clearly a superior for the following reasons: The door to the balcony wouldn't shut properly, the carpet was worn, there was a lot of dust on the bed frame and the bed wasn't even a double mattress but two singles which weren't the same height which made it uncomfortable. The bathroom was quite old and frankly not cleaned properly. The shower was a stand in the bath with shower curtains style not a proper shower cubicle. For a 4 stars plus in a superior room we expected to be much nicer. Shame we didn't get the chance to use the pool and the spa so can't comment on that however we had dinner at the restaurant which was overall nice.

"Great location and staff - terrible rooms and food"

2
MrsJacksonBrodie, Devon, United Kingdom 03/11/2020

The floors of the rooms were so lopsided it was almost impossible to sleep. Room still had previous guests in when I arrived. No towels, no hairdryer, popcorn all over the floor. The windows looked about 70 years old and despite being padded with manly old cloths still rattled all night and let in such a breeze that the door was banging too. If you have lots of luggage or struggle with stairs be prepared to wait for upwards of 20 minutes for the one lift that the staff also need to use to move the laundry On the plus side it was very reminiscent of staying in the cheap B&B's I did as a child.

"Whiskey night"

5
User 03/11/2020

Went to the hotel for the whiskey night and enjoyed it very much. Food was excellent and the staff were very polite and helpful and the host of the night was very good and taught us more about whiskey then we knew.

"Fabulous stay for family half term break - great space, food, room and view"

5
winstaff, Cambridge, United Kingdom 02/11/2020

My family and I enjoyed a lovely three day break in October half term, and used the hotel as a base from which to explore Dover Castle and of course the White Cliffs. I booked direct over the phone and was helped by Lucy, to secure a deluxe sea view room that was also suitable for my two children aged 14 and 12. (This room has a sofa area with the sofa being turned into a sofa bed which is perfect for my children.) We arrived and checked in with ease and were hugely delighted to enter our lovely room. Floor to ceiling windows with doors opening onto a balcony (would be lovely in the summer) and a newly refurnished room. 122 is a stunning suite, and in the newly renovated part of the hotel, it was a joy to be in. We ate in the restaurant both nights of our stay, and our food was fabulous, with steak, and moules mariniere being consumed alongside lovely wine. My family and I love to travel, and love great service, so were DELIGHTED with the super service offered to us by Carla. She really was exceptional, and we couldn't have asked for better. Our second night service was like being in a different hotel however (not Carla) - all staff should be as excellent as Carla. Our first night we were seated by the window, the second night in the round table in front of the kitchen door - this is not a good table and should be removed, it's not relaxing at all. Staff in and out of the doors, it was like being at a bus stop. Breakfast again was great - Carla was superb, the second day breakfast service was no where near as good in terms of service with our breakfast forgotten about, however both days the food was great, and worth paying for in your stay. Well done chefs, some super food produced :) On the second evening, my husband and I had a drink in the bar, and I couldn't recall the lovely red wine I had the night before apart from it was a malbec. The lovely lady behind the bar did no more than offer me a shot sized taste of each so I could choose - what excellent service!! Sadly I can't remember her name, but she was FAB! The atmosphere in the hotel was very friendly, lots of people having a nice time, all socially distanced and staff wearing masks. If I had the need to return to Dover sightseeing again, I wouldn't hesitate to book here again. There are multiple room types and different offers - you get what you pay for, and we were happy with our lovely room and stay. Thanks :)

"Perfect Experience"

5
User 01/11/2020

We came along with our parents to get over the boredom of lockdown- sadly they had not gone anywhere since February 2020. This was a great Hotel. We wanted somewhere which taking all the virus precautions, where there would be great service and great ambiance. The Dover Marina & Spa Hotel did not disappoint. The staff, from reception, bar staff, breakfast staff, room service and cleaners were all exceptional. Also the design of all the main seating areas and hotel rooms were pleasant to the eye. Nothing was too much for the staff. What was especially nice to see was their attentiveness to ensure everyone safety with regards to the virus. A gentle reminder about masks and sanitiser availability was nice to hear. I want to say a big thank you for your wonderful service and a memorable stay. This place is a high recommend. Come, see and experience. You will be glad you came

"Whisky Pairing evening"

5
User 31/10/2020

Had a fantastic evening at the whisky pairing event on the 28th October. The food was excellent and our host Joe gave us some great information about the drinks and why they were chosen to match the food.

"Would have been good if that was an option"

3
Glyn R, United Kingdom 20/10/2020

" Set in a stunning 19th-century building with sophisticated and boutique interiors, The Dover Marina Hotel & Spa is one of the best hotel in Dover and beyond". - Not sure I'd go along with that but I would say it is a nice place to stay and overall at the top end of good. A bit run down in places but the location more than makes up for it. Room was ok, bathroom excellent as it had been recently refurbished but the windows were extremely ropey. Their heating bill must be horrendous in the winter and with single glazed, rotten wood framed windows bearing - Do not let the pigeons in - warnings , the rooms might even be cold despite the heating. I haven't stayed here in the winter so cannot comment. That said it was a pleasant experience with nice staff so it is my preferred place to stay in Dover given some of the other options. Well worth a visit to experience what must have been a truly stunning hotel in its heyday. In easy walking distance to Dover town centre if that floats your boat and ample car parking a few 100 meters away.

"Local getaway"

5
Linda C, Dover, United Kingdom 15/10/2020

We have been regular visitors to this hotel for many years but this is actually the first time we have stayed overnight. Lovely sea view room with balcony. Excellent dinner - table on the terrace. Staff very friendly and knowledgeable. Breakfast - cooked - good choice available accompanied with toast and pastries. Highly recommend you give it a try.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Linda, Thank you for your genuine review. It was a pleasure to read your feedback and I will be sure to share your kind words with the team. We look forward to welcoming you back soon. Regards, Kamal K Rajendra

"Great Hotel, Excellent team"

5
Robin S, Wickford, United Kingdom 14/10/2020

Just returned from an excellent couple of days at Dover Marina & Spa hotel. Like all Best Western branded hotels we have stayed in , the team here is excellent. Worthy of special mention is Max in the Bar, who served, tirelessly, food & drinks to tables all with a smile and a quick word to check all was ok and Carla in the Marco Pierre White restaurant, Mr Whites Chop House who is so efficient and cheerful, she always brings a smile to your face. The hotel itself is in the Western corner of the bay adjacent to the old and new marinas, well away from the Eastern Dock Ferry Terminal.Our room 118 offered as a Superior room with sea view balcony offered comfort and superb sea views all the way to France! A brilliant break. Highly Recommended

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Robin, Thank you for taking the time to write a review following your recent stay at The Best Western Hotel and Spa. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. It is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. I have passed on your wonderful comments to Max and Carla and they are thrilled that you have taken the time to mention their name personally. We at Dover Marina hotel can't wait to welcome you back. Regards Kamal K Rajendra

"Great stay and spa experience!!"

5
User 12/10/2020

I stayed here with my mum, sister and 2 cousins, we had the most welcoming stay for one night. The rooms were exceptionally well maintained with a stunning sea view. In the morning we had the best full English breakfast and the friendly staff served us perfectly, catereing also for my sister who is vegan. We then we're treated to the most invigorating massage! Mine was by Edit who delivered the best deep tissue work out massage - I have booked myself in with her for another session soon! Thanks to all the staff at Dover marina hotel and spa

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear 43kavitas, Thank you for your fabulous review. It was a joy to read. I have passed your review to all member of staffs and Edit in particular is thrilled that she could contribute to your wonderful experience. We look forward to welcome you back at the Dover Marina Hotel and Spa Regards Kamal K Rajendra

"Spa weekend with my sister and friends"

5
User 12/10/2020

We absolutely love this hotel, the welcome is always so friendly and we are instantly excited! The rooms are beautiful and functional, there are lots of cherries on top of the cake! Fruit plate on the dresser when we arrived, as we were having a spa package, we were provided with comfy robes. The beds are so comfortable and plenty of pillows (a real treat for a mummy get away). And a bath... I love a bath! We were fortunate enough to catch the sunrise in the morning while on a stroll along the beautiful Dover sea front. Just really making us feel super special. Then breakfast was delicious with a good choice on the menu. Including vegetarian and vegan options! Also, I like to mention... if you are a walker, the Reception team are more then willing to reccomend lots of gorgeous routes depending on your ability. Then to the spa, the welcome was amazing... we were instantly made to feel comfortable, we're not used to so much attention. And the therapists are MAGICAL, topped of with jacuzzi and the showers in the changing room were devine. The only thing I'd remember for next time is your own hairdryer. Although, there are 2 provided... I have very think hair and needed a bit more power. Just the best, most relaxed and comfortable time ever... can't wait to go again!

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to post a review. We are delighted that you enjoyed your time at the Spa and other hotel facilities. We look forward to welcoming you back soon Best wishes Kamal Rajendra

"The best in Dover!"

5
User 10/10/2020

As it is getting a bit colder now, went for coffee and brandy in the bar. This really is the best place in Dover. Lovely warm welcome (as usual), personal service and a very enjoyable experience. This is why we keep coming back. Thank you!

"A great experience from start to finish"

4
Bernadette2209, Windsor, United Kingdom 06/10/2020

My husband and I arrived late at night having left the accommodation that we had booked as it was so dirty. From the beginning of our visit, Lauren on reception took care of us. She was polite, professional, helpful and very accommodating. All the staff were friendly and knowledgeable, especially Luke who gave us lots of information on interesting places to visit and the best nearby beaches. the room was clean, spacious and we had a lovely seaview. Breakfast was tasty and plentiful and the serving staff were very professional.

"Perfect stay "

5
User 03/10/2020

Stayed here with my family snd loved the place. Couldn't ask for a better view in the room. Woke up overlooking the sea. Amazing food at the MPW restaurant. Staff were very friendly and welcoming. Bar staff and cocktails were out of this world. Very classy place and wouldn't hesitate to book again

"Bar food and restaurant disappointing!!"

1
karena161, Dover, United Kingdom 27/09/2020

I had been here a few times the cream tea and afternoon tea was lovely with unlimited tea or coffee of your choice which I Usually had in the bar area but ! The last visit I was told I could only have cream tea or afternoon tea in the restaurant area ! Could not have the 30% off and the latte would have to be paid for as extra ! So decided to pay for the coffee, not have cream tea or afternoon tea but have what was on the menu in the bar, seemed like there was new staff and they wasn't sure about anything as one said one thing and the other said something else ! Anyway decided on the curry with rice and naan, waited a long time, but in this time there was a Tesco delivery !! I'm 99% sure the curry that was served up was a Tesco ready meal !! Very disappointed and will not be returning.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Karena161, Thank you for your review and we were naturally disappointed to see that your experience with us did not live up to your expectations. I sincerely apologies for not serving the afternoon tea and cream tea in Waterfront lounge and bar. Guests always have the discretion to choose the outlet they would like to patronize and all front line staffs has been reminded and requested to strictly adhere to that policy. May I bring it to your kind attention that we always serve freshly prepared food from our kitchen and never opt for the frozen to plate food option . Regards Kamal K Rajendra

"Afternoon tea"

5
bonitagray, London, Uk 23/09/2020

What a lovely way to finish our visit to Dover Castle. We have been to the Great Western before and it never disappoints. Covid 19 rules excellently followed. Service excellent and cream tea was excellent. Great value for money and exceedingly good fare. We will be returning.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bonita Gray, Thank you for your great review about our Afternoon Tea. I am so glad you had a fantastic time in Dover. We look forward to welcoming you back to enjoy the delicious cakes and scones again. Kind Regards Kamal K Rajendra

"Smith"

4
redtazkeeper, Witham, United Kingdom 22/09/2020

Only stayed for one night but staff brilliant friendly and helpful. Hotel interior lovely clean and modern. Exterior needs some attention but it's a huge looking grand hotel and really enjoyed the stay bed and room comfortable. We booked the restaurant for evening meal and breakfast and was a little disappointed. Breakfast food was of a good standard and ok. Staff great as they all were. But meal wife's was fine no prob but mine I had to send back always awkward med rare if steak not thick I guess staff were brilliant reduced bill etc as even 2nd was a little over done. Seem harsh a 4 instead of a 5 if could would say 4.3 as just expected the. Best at the Marco Pierre white restaurant. But other than that nice place great castle town a little rundown but hey we was there for one night.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Smith, Thank you very much for taking the time to share your feedback regarding your recent experience with us. We genuinely value and appreciate your feedback and are very were looked after by our professional staff and happy you enjoyed our food and service. I have notified the Chef about your feedback on the steak temperature for future improvements, if needed. We look forward to welcome you soon Regards Kamal K Rajendra

"Mini break"

5
K696NQevas, St. Neots, United Kingdom 19/09/2020

I booked here for the purpose of staying close to the castle. Fabulous hotel we booked a sea view which I totally recommend as there was lots of things to see just from the room window. Also we had dinner in the Chophouse restaurant in the hotel. I had the salmon and my husband had the steak. Followed by the chocolate brownie. The food was delicious. A big thank you to Belinda and Carla for been so friendly and seeing if everything was ok for us. We will definitely be back at some point.

Kamal Kumar Rajendra, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear K696NQevas, Thank you for taking the time to write a review following your recent stay at The Best Western Hotel and Spa. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am pleased to hear that you found the hotel looked outstanding and it is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. I have passed on your wonderful comments to Belinda and Carla and they are thrilled that you have taken the time to mention their name personally. We look forward to welcome you back at The Best Western Hotel and Spa. Kind Regards Kamal K Rajendra

"Rona Blackman with Kay Williams"

5
User 13/09/2020

My sister booked us a spa treat and we stayed for one night. We both had a lovely experience. The reception staff were friendly professional and welcoming. Connor in particular is a real asset to the team. He shines and is in exactly the right place... front of house . The bar and waiting staff were friendly and efficient. Our room was really clean and comfortable and had everything we needed. The spa treatment was one of the best I've had .. raindrop massage. I think the therapist was called Dee. The food was of a very good quality. If there was one critism it would be the Welsh Rarebit starter. Underwhelming and possibly overcooked? . But each to their own. Anyway to sum up we would definitely stay at this hotel again . We felt safe and very welcome.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rona, Thank you for taking the time to write a review following your recent stay at Best Western Plus Dover Marina Hotel & Spa We genuinely value and appreciate your feedback and are very happy you enjoyed your stay. I am pleased to hear that you found the hotel looked outstanding and is great to know that you received a warm welcome and felt well cared for by our great team of service professionals. Thank you also for your feedback in regards to your dining experience in The MPW as well as Spa, I have passed on your kind words to all of the team who were delighted. We very much look forward to welcoming you back to The Best Western Plus Dover Marina Hotel & Spa in the near future. Yours Sincerely, Kamal Kumar

"Brief Business Trip "

4
jeremy_hartigan, Chester, United Kingdom 13/09/2020

As the world begins its faltering steps on the long journey back to normality, Angelo and I set out on a road trip the partook in a night in Dover I book this hotel and upon arrival it was comforting to see that the hotel was blossoming under the cloud of Cofid We parked directly outside and where warmly welcomed and shared a twin room with a vista across the English Channel The highest point of our stay was the Marco Pierre White Chop House situated in House We both enjoyed the best burgers we had either tasted A towering delight of meat and accompaniments , replete we sleep well and departed refreshed and content after a good nights rest Highly recommended

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Mr Hartigan, Thank you for your genuine review. It was a pleasure to read your feedback and I will be sure to share your kind words with the team. We look forward to welcoming you back soon. Yours Sincerely, Kamal Kumar

"Spa day"

5
User 12/09/2020

Very relaxing atmosphere at the spa. We came for a little spa day and we loved it had a first time massage by Tanya she was very professional and would definitely recommend. Will be booking again can't wait

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for taking the time to post a review. We are delighted that you enjoyed your time at the Spa. Thank you also for your personal mentions for Tanya, I am sure she will be thrilled that you have taken the time to mention her personally. We look forward to welcoming you back soon Best wishes Kamal Kumar

"Could not recommend any more!"

5
User 10/09/2020

So being the gent that I am, I decided to treat my absolute worldie of a girlfriend to a date night. We decided to try the Chophouse as it's highly recommended. The atmosphere and ambience is perfect, the food was divine and the staff, wow, where do I start!? Luke's cocktail making ability was on point, Belinda's waitressing was more than impressive and then there was the little gem called Carla. Who couldn't tip this bunch. From start to finish it was 10/10.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Thank you for your amazing review of MPW Chophouse following your most recent visit. It was a pleasure welcoming you, and we are thrilled that you had such an enjoyable time with us and were so well looked after by the team. I have passed on your wonderful comments to Luke, Belinda and Carla and they are thrilled that you have taken the time to mention their name personally. We look forward to seeing you again very soon. Best Regards, Kamal Kumar

"Good sandwiches, great service, lovely views."

4
Bernie M, Dover, United Kingdom 31/08/2020

The table by the window looking out at the sea was brilliant. The sandwiches were lovely, well filled and presented beautifully. Service was charming and efficient, warm and friendly. It was a really comfortable environment to eat and chat.

Kamal Kumar, Guest Services / Front Office at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bernie, Thank you very much for taking the time to share your feedback regarding your recent experience with us. We genuinely value and appreciate your feedback and are very happy you enjoyed our food and service. We look forward to welcome you soon Regards Kamal Kumar

"Comfy beds"

4
pauljamesb2019, Wokingham, United Kingdom 27/08/2020

We checked in fairly late and the hotel bar areas were busy and vibrant. The hotel requests that all guests wear masks in the hotel and we felt there was no enforcement as not many did. Our room was immediately above the bar and noisy (107) but after requesting another they gave us 220. Nice big room for the 4 of us and the views were amazing. Really comfy beds and great power shower. The only small negative is that hotel feels slightly worn and ideally could do with a refresh. Overall though nice stay and would consider staying again.

"Excellent Service, Excellent Accommodation and Excellent Food!"

5
User 25/08/2020

The staff at the Best Western Hotel in Dover UK were very accommodating to meet all our needs. They provided my wife and I with the Lighthouse Suite and it was beyond our expectations. Their service was excellent and they made sure that our stay at their hotel was as comfortable and relaxing as one would hope for. The meals at their in-house restaurant, Mr White's Chophouse, was first-rate. Special thanks to the manager and his team at Best Western in Dover!

"Poor quality of service"

2
ezilinskyte, Vilnius, Lithuania 24/08/2020

Paid for one night 200£, room was not cleaned properly, no toothpaste and no toothbrush. TV hanged not in the front of bed, could not watch it while lying down in bed. Woke up in the early morning because of the noise in corridor - chambermaid was making a horrible noise while was cleaning other rooms and even knocked on our room door few times as she said by “mistake”.

"Great Post Covid Break"

4
Ziggy1973, London, United Kingdom 23/08/2020

After having three staycations rejected in Cumbria and Devon because we had a London postcode, it was great to find this was not a problem in Dover. Most people come here in order to catch a ferry to France! So we decided to make this our 7 day break. The hotel itself is very Victorian with period features. We had a family room with three large windows looking straight out to sea! On the whole everything was clean but the decor was a little bit shabby and in need of modernisation. But that did not affect us too much as everything was clean, the beds were huge and our room was massive. Due to Covid situation there was no room service. They did not come and make the beds everyday. Which was good for us as we could have an uninterrupted lie-in!! In terms of tea and coffee and toilet rolls, when we were running out we called reception and someone would bring the provisions up. The bar was open to people in the hotel and those outside. The bar staff were very helpful and the bar food was lovely. Just to bear in mind, the hotel manager informed me that he had to socially distance his staff. So there could be delays at main reception and bar, since he had to limit the number of staff working. All this meant for us is that it took some time to get served, but considering this hotel is open for business I thought that was a small price to pay! The hotel has a lovely outside area and we were never in a situation where there was no seat for us. There is a restaurant attached to the hotel which I will review separately but that was also lovely. We used the spa facilities. Due to Covid the sauna was closed but you could have treatment and use of the jacuzzi. The only downside was we could not turn up for breakfast without ordering the night before. It's difficult to know the night before what you might want for breakfast! And to avoid too much contact of staff with customers all room service was charged at a cost of £5. That was steep but the bar was always available and always had seats. We sometimes ordered there and took the food to our rooms. All the staff were helpful, friendly and made out visit superb. The hotel manager was very friendly and even cane to us from time to time for a chat. And, the best thing, the sea was right in front of you!! Never thought I would ever choose to spend a week in Dover! But I did and we had a great time!! Would stay here again.

"Could do better"

3
plh784, Portsmouth, United Kingdom 22/08/2020

Room was very dated, with old rickety wardrobe and old bathroom suite. The television in the room was modern though, with plenty of apps and the ability to stream content from your phone. Ate in the Marco Pierre White restaurant, which was very disappointing for the price. The burger was similar to what you would find in a Wetherspoons, but cost over £15 (without a drink). Staff were nice enough. Overall, I'd probably put up with the dated room for a one night stay, although you get a better room in the Premier Inn down the road. I wouldn't bother with the restaurant again, far to expensive for the quality they serve.

"Not a good service"

2
User 19/08/2020

I booked a spa break package with dinner and overnight stay. Overall the quality of food was good but not at the level of a starred chef on which the restaurant takes the name from. (Marco Pierre White). The breakfast was good. The hotel room was nice and cosy. The position and the view from the hotel is very good. On the other hand the overall structure feel dated and the bathroom in particular is not at the level of cleanees expected by a 4*. The worst experience during the stay must go to the service from the personal. A minor issue is the reception was not always present and responsive. Not much explanation was given during the check in. ( Like they could have told us that a pre authorization on the card is needed to pay the restaurant. Why is this important? Because then you avoid to your customers to walk away from the restaurant, assuming that the bill will be payed at the check out, and being blocked by the waiter like if you were trying to leave without paying.) Again, not terrible per se, but this lack of attention to details and to customers it shouldn't be considered normal. What happened in the spa was terrible tho. A part from a general dirtiness on the reception desk, bathrooms and changing rooms. No welcome and explanation from the spa receptionist. I've been asked if I wanted to get in the jacuzzi, the only available facility, while my girlfriend was receiving her massage. (During covid19 the sauna and steam room were closed) I had to walk back to the spa reception to ask for robes since they were not displayed anywhere and the receptionist didn't give me one even if she knew I was about to get in the jacuzzi. After receiving our treatments me and my girlfriend were in the relaxing room for a few minutes. The spa is open till 10pm. It was 5pm. Once outside of the relaxing room everyone was gone. The jacuzzi was closed. So we stayed for several minutes waiting for someone at the reception. The only person available was the gym personal trainer who said that he tried to send the receptionist a message and told us a clear lie about the jacuzzi to be closed,with rolling shutter!, for a test.. Nobody told us anything, we felt invisible and fooled, ( a test.. sure) and I think that the personal forgot about us being inside the spa. The hotel reception apologised for that and again sent a message to the receptionist of the spa. But we couldn't use the facilities anymore for that day and we were leaving in the morning. I want to stress one thing. The real problem is not what was closed or not, but the fact that I'm the client and I need to be informed about how things works like if a receptionist is going after I do a treatment because it's the last one of the day. Regardless if this is the wrong behaviour or not the personal didn't talk or informed us and this was very uncomfortable, and not relaxing at all. And relax was the entire purpose of this trip.

"2 night stay"

4
Mimsyrach, Canvey Island, United Kingdom 16/08/2020

We stayed here for 2 nights as a family of 4. Before we arrived I requested a sea view. And I got it. Staff were very nice and helpful and welcoming. When we arrived the bed hadn't been made due to lack of laundry service. The reception offered us a free drink to compensate. Getting ready for dinner the side table fell over. The management came up took it away and offered us dinner as compensation. However, during the night my daughter was sick in the bathroom, we cleaned up with using the towels and loo roll. I mentioned this to the receptionist in the morning before we headed out. he said he'd get it clean and replace with new towels etc. We went out for the day, came back around 5pm. The room ha dnit been touched. Sick still in the bathroom. No towels and no loo roll. I called reception, again the offered drinks, said the cleaner would be right up. Waiting over an hour, the towels arrived. No cleaner no loo roll! It didn't get cleaned. Which I was so disappointed in. However I would stay there again as the location is superb. And the restaurant is delicious!

"The worst treatment ever"

1
ScarletChaser, Paris, France 12/08/2020

This is by far the worst hotel we ever stayed in. The hotel staff is very unprofessional and unorganized. Not what you would expect from a 4* hotel, we were very disappointed. Our room was small and the floor in it wasn't even. Avoid this hotel!!!

"Run down hotel ."

2
User 10/08/2020

We had a family function here so had six rooms afternoon tea and dinner in the restaurant. Our room was so dated a shower curtain which was horrid also holes in walls in bathroom and rusty radiator no air conditioning on the hottest weekend also wernt allowed in our rooms until much later then they said .we were offered free drinks but wanted to get ready for a swim as it was do hot .we had a bed valance which was dirty and ripped also a stain on carpet .I did not see anyone cleaning banisters they felt sticky also tables outside were not cleaned not all staff were wearing masks .my sons room was better but still small and no air conditioning my nephews room was awful small dirty and very hot .on a much happier note the staff were amazing really made the stay really helpful and so happy couldn't do enough for you .the afternoon tea was delicious and the function room was lovely thankyou .the dinner in the chophouse was not atall what I expected the chips on all our plates were horrid tasted like they were warmed up my dads steak was not very nice .the rest of the meat fish extra was nice just the chips the starters and again the staff were very good we all got our dinner together and there was 14 of us so very good .the price of the meal was 400 pound which was alot I wouldn't wat there again .breakfast was lovely again staff 5 * .

"Fantastic! Would recommend"

5
Amy H, London, England, United Kingdom 06/08/2020

We chose to have an afternoon tea here and it was just lovely. The staff were fantastic and directed us to their parking. Then they had some brilliant coronavirus safety guidelines in place, which made you feel comfortable and safe. The staff were so accommodating and just how customer service facing staff should be! Super! The food was lovely, with the scones coming out warm and soft. We would definitely go here again for another afternoon tea, meal and even said we would stay here as well. We had such a lovely experience here and would recommend! Sorry no pictures we had eaten it all before we even thought about it!

"Overcharged"

1
User 27/07/2020

Found out that the cost was £40 cheaper than we paid so we queried this upon check in to be told an authorisation was needed for refund that we would be entitled too.On check out no refund offered the girl said send an email.Room was ok balcony area awful very scruffy room only had one cup and glass tv had limited radio stations,no drinking water in fridge was told on booking that spa was open no mention of it being closed no room clean or replacement of tea coffee etc.early wake up from cleaning maid to check out which is clearly stated 1100.Not a 4* hotel but but like to charge the full price £288 for two nights very expensive a travel lodge caters better at a fraction of the price.Be very wary of booking this run down hostel/hotel

"Hen Night Celebrations"

5
User 24/07/2020

Had my Hen Night Celebrations here on the 18/07/20, the hotel accommodated my booking at very short notice, as my previous venue cancelled at short notice which was very upsetting. The hotel staff went above and beyond to make my evening special. The food and service was fantastic, we felt safe at all times with the measures that had been taken with social distancing. I was so pleased I have now booked my wedding reception with them for next month. Thank you again to all the staff at the Dover Marina Hotel. Highly recommend

"Dover Marina Hotel"

3
User 21/07/2020

Expensive for the condition of the hotel but the position made up for that. An old hotel and decor that requires upgrading. More attention to booking would have made it a better experience More staff to cope with the amount of guests.

"Good but could of been so much better"

3
sophiatravel1, Derbyshire, United Kingdom 19/07/2020

We stayed in this hotel for 3 nights, we were upgraded rooms however the receptionist made a mistake and on day 2 we had to move rooms and downgrade. This was very annoying and took time to move all our belongings and it dampened our moods as the balcony brightened up our day. The breakfast is average, I would recommend getting full English as continental is like a kids breakfast! The spa was closed which was a shame, but that was out of their hands due to Covid which I understand. If you were to stay here I would 100% say get a balcony as theirs not much to do in Dover and you can eat/drink on the balcony.

"Great location, great service, good food and excellent staff"

5
User 16/07/2020

Stayed at the hotel for 2 weeks on business. Food was great, service of staff was amazing and couldn't fault anything. General manager Ilhan was always on hand to assist with our needs which made our stay so much better! Lovely location of hotel looking at the sea, France in the distance and the ships coming in and out of Dover port. Great location, great service, excellent staff! Thank you

"Lunchtime snack "

4
GTM1955, Rolleston on Dove, United Kingdom 16/07/2020

Called in for a sandwich and could not fault the food or service - the three of us shared two sandwiches and there was plenty of food for all of us - it was well organised during the current situation and I would definitely recommend a visit.

"Family weekend "

5
bnisha11, London, United Kingdom 13/07/2020

Highly recommend this family friendly hotel. An amazing view to the beach front. The rooms are spacious and clean and staff are extremely polite providing an outstanding service. Really happy with their food providing a variety of different cuisine to hit all your taste buds. The hotel has taken all measures to protect their guest and staff with the current COVID situation giving you that extra peace of mind.

"Fantastic lockdown getaway!"

5
User 13/07/2020

Initially I was feeling very sceptical about staying away from home during this pandemic. However, I never felt so comfortable. The Hotel has taken great measures to keep all guests safe. Staff are extremely friendly. Truly a great escape!

"Lockdown Getaway!!"

5
User 12/07/2020

We stayed here for two days - excellent value for money. Newly refurbished good size rooms with all the facilities. All the staff were very friendly and helpful with welcoming smiles. Thoroughly enjoyed our stay knowing that more than adequate Covid-19 safety measures were in place to give us that peace of mind during our stay at the Dover Marina Hotel!!

"Wonderful hotel in a great location."

5
User 03/07/2020

Lovely hotel. Very comfortable. My stay was very satisfied with every aspect of the hotel. The staff is very friendly, helpful,approachable and knowledgeable. The hotel is very clean throughout, and my room was spacious with everything that I needed. Breakfast was substantial, and suited all tastes. The hotel is quiet and the suite was very good with comfortable furniture and the bed was comfortable too. I would definitely stay here again. Wonderful hotel in a great location. I would highly recommend a stay at this hotel.

"THE BEST IN DOVER"

5
moonwalker888, Civitavecchia, Italy 30/06/2020

My stay was simply Amazing, gorgeous balcony view, right onto the marina, the room was nice and clean, but most important food and the staff was simply EXCELLENT. I will definitely choose Best Western Plus dover marina hotel and spa again. Thank you to all the staff and in particular to Ilhan, the general manager. See you real soon. Giorgio.

"Where miracles happen"

5
ioannisk893, Antipolo City, Philippines 27/06/2020

I spent there two weeks in quarantine before i join my employer's business. My employer was paying the bill, i will not be a repeating customer not unless i visit Dover ever again. With this said, for the hotel was not any reason to treat us with extra care. That is not the case at this hotel. Their managers and staff, all of them, treated me and the rest of my coworkers to an unbelievable extend. They had no reason to. Their hospitality and services provide are genuine. They are all driven by passion on what they are doing rather than money.

"This stay at the Marina Hotel & Spa warmed my heart"

5
User 20/06/2020

Ilhan and Team provided an ever attentive service while connecting with their Guests. Little riddle notes were left with room service trays and genuine hellos exchanged throughout. Chose this establishment if you favor a stay in a charming location accompanied by excellent service.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Federica, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Hristo Hristov"

4
User 20/06/2020

Very warm and professional service from all hotel staff! The Manager of the hotel Mr.Ilhan was helping and supporting 24h(for two weeks stay in), for all our needs! Food was also in a good level! I'm srtong recomending the hotel to all my friends and collegues as a perfect location and service in Dover!!! THANK YOU!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hristo, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Excellent staff and service "

5
User 20/06/2020

Stayed under special circumstances during co-vid 19 lockdown. Staff and hotel location couldn't have got any better. Any request was granted, food was was fantastic. Would strongly recommend the hotel

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Excellent stay "

5
User 20/06/2020

Recently stayed at this hotel with work. Excellent visit the staff couldn't have done anymore for me nothing was to much trouble. Would highly recommend this hotel. Hopefully will visit again in the future. Many thanks for your help throughout my stay. Jordan

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jordan, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Exceptional Hospitality"

5
ecramond, Brisbane, Australia 20/06/2020

Ilhan (Hotel GM) and his team were wonderful hosts during my two week Covid related "isolation" at this property. While I was unable to enjoy the amenities that the hotel had to offer (outside of the room that is) they did all they could to make sure my stay was as pleasant and comfortable as possible. The room itself was spacious and having access to an open air balcony was fantastic. Food & Beverage service exceeded my expectations. I'd highly recommend this property and look forward to returning under more relaxed circumstances.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Erin, Thank you for completing the survey regarding your recent stay here at the Best Western Plus Dover Marina Hotel & Spa. We strive to ensure that all our customers leave satisfied with their service. We take great pride in the number of positive comments we receive. We consider the greatest feedback of all is from our customers as it gives us an opportunity to examine our practices and systems in order to deliver better customer service. Myself and our Team are so glad to hear that we have met and exceeded your expectations on this occasion. We look forward to welcome you here at Best Western Plus Dover Marina Hotel & Spa soon. Warmest regards Ilhan Kose General Manager

"Husband birthday trip"

2
User 13/04/2020

Very old place, not worth the amount. Rooms are very small. Electrcity kept going in the bathroom. Floors were creaking alot, you can hear people from upstairs and the card dont work properly to enter your room.

"The Best Western Dover MarinaHotel was brilliant."

5
User 08/04/2020

My partner and I stayed at the Dover Marina in February for a romantic night. I must say that the hotel was brilliant. Upon arrival, the Lobby area was decorated for Valentines weekend and looked immaculate, it was really clean. The staff looked smart and were so friendly, helpful and really polite. We had the Bridal Suite which was absolutely fantastic. The room was massive and had such a beautiful view of the beach and the White Cliffs of Dover. Dinner and Breakfast in the Marco Pierre Whites restaurant was delicious, the waitering staff were very accomdating and were always happy. We really couldn't have asked for more. Ihan the manager was also brilliant, when we saw him he was always asking us how we were and making the effort to make sure we were enjoying our stay, which we were. We would thoroughly recommend the Dover Marina. Such a brilliant hotel to stay.

"Exceptional Service & Room"

5
User 07/04/2020

The room was perfect, clean and comfortable. The bathroom was amazing. We had a great view from both the room and bathroom. We used the spa which was a nice treat and the service was outstanding, especially from Suresh. We will definitely return.

"Afternoon tea"

5
susanjholmes, Herne Bay, United Kingdom 15/03/2020

Took my elderly mother for afternoon tea. Very friendly welcome from the staff. Clean and tidy. Given table by the window looking over the English Channel. Great views. Attentive waiter excellent afternoon tea. No problem with varying sandwich filling for mother's taste. Very good value for money. Will definitely visit again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Great stay but disappointing ending"

4
kimmyahe, London, United Kingdom 23/02/2020

Pros: Hotel is lovely beautiful reception and bar area. Welcoming staff and barman made great cocktails. View right on the water also. Our room was very nice and beds super comfy and we slept very well. Cons: bathroom was a bit shabby but there is a notice to say they are being done up. At check in and check out we asked to pay the bill divided by 3 which they said was fine bar needing a card to guarantee. We then paid in the morning divided by three but when I then checked my bank it said the amount had been taken out in full on my card in addition to the amount I paid for my piece. When I said it to reception she said it was pre auth which wasnt correct as the price taken was inc the drinks we had put on our bill from the night before. I then get told that 200 pounds will take 3 to 5 working days to go back on my account. Really annoying as 200 gbp is a lot on top of what I already paid for my share and was not told this at check in otherwise could have tried to make other arrangements on the cost. Please train staff better on this piece as this was supposed to be a cheap ish break away for me.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I would like to apologise for the confusion over your bill and for the delay that the Merchant company imposed for the funds to be processed back into your account. Your comments have been taken on board and retraining has been implemented within the relevant departments to ensure that this does not happen again. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Hi tea followed by jacuzzi/sauna and full body hot stone massage in the spa!"

5
User 23/02/2020

This was a lovely experience for my birthday! Hi tea was delicious, served with a smile. Edith the masseuse was very good, left feeling totally relaxed and energised. All facilities are new and impeccable. Will definitely be booking again soon!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent experience at our property. Thank you for your encouraging comments regarding your food experience and the team members, which will be shared with the relevant departments. Thank you again for taking the time to complete the survey, we look forward to welcoming you back soon. Once again "Happy Birthday" Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Overnight Stay"

4
lizziehorse, Barnsley, United Kingdom 18/02/2020

The receptionist was very helpful and we received our parking voucher no problem. The room was nothing like the photos but was adequate for an overnight stay. The whole place is in need of an update but was clean. We were disappointed that the fish & chip restaurant was not open but we were offered the choice to choose from their menu and the bar and restaurant staff could not have been more helpful. Would stay again just for an overnight.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Amie Robert, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. In regards to our rooms, please note that none of our rooms look alike and all have individual features. Thank you for your encouraging comments regarding bar and restaurant teams. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Best Western Dover Marina"

3
jessie860, Manchester, United Kingdom 17/02/2020

Friendly hotel. Great location. Fantastic Breakfast. Restaurant good. Rooms COLD. To presumably save money in winter the central heating is turned off and air conditioning is controlled to not reach beyond 20 degrees but this doesn't take into account the chill factor from the old windows and so room reaches or our room only reached 16 degrees. Too cold for us. take a faux fur coat!!!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jessie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Plus Dover Marina Hotel we strive every day to provide a superior customer experience. Please note that heating is not managed though the radiators. Heating and cooling at the Hotel is managed through the in room Daikin control unit. Although we haven't received any heating and cooling issues from any of our bedrooms, even if there was an issue with your control unit, our maintenance department would have investigated straight away. Please accept our apologies if you have reported this and we failed to respond. Thank you for your encouraging comments in regards to breakfast and Restaurant. Because we value your business, we would like to provide you with a 25% discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01304 203 633. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"short stay"

4
Leslie K, london, United Kingdom 17/02/2020

My wife and I have stayed at this hotel many times and have always enjoyed the excellent service and friendly staff .Our last stay was for the Valentine weekend for which the hotel put on package deal ie room dinner and evening entertainment which was excellent.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leslie, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding our Valentine package. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Yours sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Valentines Spa stay"

5
User 15/02/2020

We stayed here for Valentines day/night yesterday. All the staff were so warm and welcoming. We had an amazing full body massage at the Spa along with a gym workout & use of the jacuzzi, steam room & sauna. All were very clean & well maintained. The evening meal was great as well as the breakfast the following morning. Again the quality of food was fabulous. I would definitely recommend this hotel & spa, we will be back in the near future.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for completing the survey and your encouraging review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your encouraging comments regarding Spa and quality of the food. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. Sincerely, Nikki Vining Front Office Manager Best Western Plus Dover Marina Hotel & Spa

"Shabby but pricey!"

2
User 10/02/2020

I booked what i thought would be a nice spa weekend for my sisters birthday. We arrived on the friday (lady on reception was lovely) i was disappointed when we arrived to the room to find it was more of a standard double than a superior room in which i paid for. The walls under the tele looked as though water had been leaking and they were shabby looking. The bathroom had a weird odor too. The spa was basic, the Jacuzzi was nice but looking round there was polly filler in patches all over the wall and the banister was broken to the Jucuzzi, i wouldn't say it was a nice relaxing stay, i have deffo had better rooms at a travel lodge. Very upsetting as i wanted to make it the best weekend for my sister.

"Birthday meal"

5
User 03/02/2020

Had a fantastic meal for my birthday food was excellent the staff were lovely especially Khloe who was my waitress she was very friendly professional and charming always had a lovely smile I said it was my birthday and gave me a special birthday cake said happy birthday in chocolate I thought it was a very classy touch thank you

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Good hotel"

4
marknevitt88, Newbury, United Kingdom 31/01/2020

We do a monthly trip to the Dover area to visit family. We decided to try this hotel for a change and overall we are impressed. Would we stay here again? Yes - we have already booked for our March visit ! Whats good ? The hotel seems to have been refurbished recently and has been done well - although a very old building it doesn't have the tired feel that many do even after a refurb We had a superior room with sea view - lovely . Good sized balcony with table and chairs which we would have enjoyed had the weather been better. Enjoyed watching the ferries ! Good sized room Free parking provided in a car park a few yards away Staff were friendly and the service good at reception and in the bar ( we didn't use the restaurant ) Room prices were competitive There is a spa although we didn't use it on this trip Housekeeping kept our room spotless with fresh towels every day What could be better? From early morning through to quite late at night we could hear the tediosly repetitive bass beats of the music in the fitness suite - not enough to stop sleep but it was a constant annoying background noise ( we will see if we can try a room further away on our next visit) We didn't try breakfast so it may well be amazing but on principle i am not paying £14 for a buffet breakfast when my wife only has a sparrows portion and i can get a superb freshly cooked one using quality ingredients elsewhere for under £10 ( Quex barn one morning , well worth it if you are in the broadstairs area ) . Odd as looking at the restaurant dinner menu it seemed reasonably priced so why the rip off breakfast prices? We are in a premier inn tonight for the next leg of our trip - £9 .... This might seem petty but it on a three night stay it became annoying - the shower. Lovely and warm with a good water flow but a tiny head - what a false saving on the refurb - a larger head would transform it to a great shower We had an afternoon tea in the conservatory area one day , great service , lovely GF scones for my wife , good tea but i had normal scones - well made with nice texture but far too much sugar in the mix - they were too sweet , the jam provides the sweetness ( in my humble opinion anyway) Final comment, we are returning . We booked originally via booking.com and the hotel pushes you to book direct for better rates - we tried on the website using our best western rewards app but it was still more expensive and they wanted payment in full up front . We have stayed loyal to booking.com on this occasion . Shop around for the best rates is my point .

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Terrible is an understatement"

1
reviewer12345222, Bromley, United Kingdom 20/01/2020

We visited the Dover Marina Hotel this weekend on a Romantic Weekend for two Virgin Experience. When we arrived, we went straight down to the spa for our treatment in the rickety old lift. We arrived in the spa's small waiting area that is pretty squashed if you have more than two or three people in there. Once we had filled in the information form and ordered two glasses of prosecco for us to have after the massage (£5.35 per 125cl glass each) we were taken on a tour round the tiny spa and then brought through to a small treatment room for our half an hour massage. This massage lasted tops 20 minutes, the first of many disappointments. After this we quickly went up again in the rickety old lift to the reception to check in and quickly got changed in the room and went back down to the spa for our prosecco. When we first got back down the lady with whom we originally ordered and paid for the prosecco was nowhere to be seen so we had to gently try to break up a conversation between two of the therapists who completely ignored the fact we were standing there to ask if we could have the prosecco. One of the girls begrudgingly went off to get It whilst the other girl was sat with a scowl on her face. As we waited in the slightly cold relaxation room for our prosecco (it's against the rules to drink it in the spa) my seat was absolutely soaked making it even colder and the magazines were out of date. The prosecco finally arrived but tasted sweet a bit like honey and wasn't cold or at all fizzy. We then decided to get in the jacuzzi for a little while and had about 10 minutes on our own until the next couple got in and it all became quite a squeeze so we got out. After this we got showered and changed and decided to get out of the hotel before dinner to see what Dover is all about. All in all, we found out that Dover is extremely expensive (around £20 per main meal even in the run down pubs) and there isn't really anywhere to go and have a glass of wine unless you want to sit in a sports club or Weatherspoon's that is full of the local kids having a drink (not quite where I wanted to be drinking on my Romantic Weekend away). We went back to the hotel for dinner (this was the bit I was most excited about, the rest didn't really matter) at Marco Pierre White's restaurant. When we arrived in the restaurant the décor could have saved the whole weekend, it was beautifully done out and had a really lovely feel to it. We were seated by the manager of the restaurant and I mentioned that we are on the Romantic Weekend away with Virgin… he didn't have a clue what we were talking about. After going through the faff of showing him the voucher on my emails on my phone, he still couldn't work it out and I had to forward the email to the restaurants email address so that he could have a look at it on the big screen (or maybe consult another member of staff?). After 10 minutes he came back with two more glasses of the horrible prosecco that we had had earlier and told us that we both had £25 to spend in the restaurant, the rest we had to pay for. This wasn't something that was ever advertised on the voucher, I was under the impression that we had a nice three course meal at the restaurant. This wouldn't have been so much of a problem if not pretty much everything on the menu was around the £25 mark. After getting a bottle of wine to go with dinner, I had the cheapest steak on the menu and my other half had a burger we paid our £30 bill (so that's £80 for - the cheapest bottle of wine on the menu, a bottle of water, two glasses of shoddy warm, non-fizzy, honey tasting prosecco that we didn't want, a burger and a cheap steak and chips!!) That's more than London prices. After dinner we decided to try the jacuzzi again but there were a couple of people who had already had the same idea so again it was a quick dip and we got into the steam room which was actually great, not very big (3 people max) but very steamy which was nice. We then went to bed at half 8 as there wasn't anything else to do. My partner also ordered a take away to the hotel as he was still really hungry after dinner. When we woke up in the morning, I went down to breakfast and left my other half in bed. The man who was hosting at breakfast was great, really friendly and showed me where to get my breakfast. Unfortunately the breakfast had been out for ages and when I got there at 10am the scrambled eggs were very dry, the sausages were all wrinkly and dry and the beans were mixed in with the mushrooms where the same spoon had been used by the other guests. Pretty much inedible. I left pretty soon after this and we checked out at 11am and got on the train home. The last event of the trip was my partner realising on the train that he had left his watch in the room, I remembered that it was left on the bed and knew 100% that is was there. I called up the hotel to ask if they had found it and when they called back they said that housekeeping hadn't seen or found anything… I think that just sums up the trip, the hotel and the area in general really. But anyway, that's our fault. Now, I never ever write reviews, I have never been to a hotel and written any review's before. I used to work in a hotel so I understand how testing it can be so I usually think oh well, I know it can get a bit stressful and just ignore it; this time there have been too many instances to ignore. We aren't a snobby couple, we are working class, are now back in our little flat with our daughter, nothing too crazy special. This weekend was a gift for us to go away from daily stresses of life and I just don't want anyone to make the same mistake as us. All in all this weekend's costs were £250 virgin gift voucher + £30 in restaurant + £25 for lunch + £120 train fairs + £15 for a drink in Wetherspoons + £10 for the prosecco's after the massage. We paid £450 for this weekend and in my eyes not even worth £50. Please don't make the same mistake as us guys! Promise you I'm not over exaggerating!

"Afternoon tea"

5
User 19/01/2020

We arrived to a great welcome by reception and received free parking. Great atmosphere here, fantastic staff who cannot do enough and fast with everything we asked for. Great selection of cakes and sandwiches. And we were not rushed. A great Pianoist on a Saturday and Sunday which made it even more relaxing. Great view of the channel. Thank you best Western.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Afternoon tea for two and child's three course lunch"

5
Sipadan33, Ashford, United Kingdom 18/01/2020

A very nice hotel with the most polite staff. Afternoon tea (a gift from our eldest son) was served to us by Paulo and Carla, who were the most cheerful, polite members of hotel staff that we have experienced in a very long time! Our children's lunches, three courses for £9.95, were amazing and plentiful and our afternoon tea was lovely with a good selection of sandwiches! Parking was simple; the receptionist even came out of the hotel and directed us to the car park across the road giving us a hotel permit. Overall, experience, highly recommended! We are even planning on an overnight stay so we can experiance the lovely food on offer. Brilliant experience, thank you! Ross family Smeeth.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely couples massage break"

4
gemmareynlds, Faversham, United Kingdom 17/01/2020

Great value spa break. Myself and my partner thoroughly enjoyed the hot rock massage and the spa facilities, the robes could do with replacing but that's being picky. The room upgrade was lovely, we were in the Lighthouse suit which was so comfy and well equipped, the decor was nice and the bed was comfortable. There was a good choice for Breakfast, as vegetarian/vegan we had enough to choose from. We ate at the chop house for dinner and ate from the vegan menu, it was lovely to have a menu to pick from although the food was not particularly tasty....no sauce with the tempura!!! We still enjoyed it and the service was good. Overall a super break for us and I would highly recommend the hotel.

"Good place to stay when catching an early ferry the next morning"

4
Judi F, Royal Wootton Bassett, United Kingdom 13/01/2020

We spent the night here after quite a long drive and enjoyed our stay. The hotel is in a great location quite near to the ferry port. The staff were very friendly and helpful and our room was OK. The bed was a bit on the small side and I did not find the pillows very comfortable. The bar was good and we enjoyed our drinks there.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely Hotel"

5
MCoz74, Borehamwood, United Kingdom 05/01/2020

My wife and I stayed for our anniversary and had a lovely time. Each and every member of staff were very kind and attentive. The bar was great and the restaurant, Marco Pierre White, was lovely with reasonably priced great food. Dover doesn't have too much to offer but I would highly recommend staying here if you ever find yourself in the town

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Good rate but dissapointing "

2
233manond, Oxford, United Kingdom 05/01/2020

Staff was pleasant and helped me with free parking. Lift looks like it is 60 years old, can barely fit 2 with luggages. Room looked nothing like the ones showed on pictures. Bathroom in great need of refurb. On top they were holding the staff party the very night I was there. Lood music until midnight. We were not made aware of this until I called to complain. Not very relaxing. If you absolutely want to be by the beach you might want yo go for it, otherwise look elsewhere.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Overpriced for a dated room"

3
GalPalRachel, London, United Kingdom 04/01/2020

Good location on the seafront. Free parking after you check in. Great view from the balcony. Huge TV in room. Booked a superior room hoping this would be one of the newly refurbished rooms shown in pics however it was not. Room was very dated. Wardrobe door was hanging off. Room was also quite small. Bathroom felt a like a public washroom - in desperate need of a refurb. Had to wait a long time to be acknowledged whenever I went to reception. Jacuzzi was closed one evening without advance notice.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"New years eve Bash"

5
User 02/01/2020

Hotel was lovely and clean some areas was a bit dated but looked like they was working there way through the rooms to update them. Staff was remarkable and friendly food was devine the news years bash sounds expensive but was well worth the money and the atmosphere was brill can't wait for the next one. Best pornstar cocktails

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Delightful hotel on the seafront."

5
User 30/12/2019

Visited the Marina hotel for a Xmas break 2019.Have been previously for a Valentines weekend and loved it then. On arrival reception could not find our booking but offered us mulled wine and mince pies whilst they endeavoured to sort it. The trouble was we had booked for an all inclusive Xmas break with Superbreaks who had gone into administration earlier in the year. But to cut a long story short we had no booking on Xmas Eve. However the manager could not have been more helpful. He found us a room ,gave us the same package deal all for a hundred pound cheaper! So relieved and happy. All the staff and the manager are so happy, helpful and lovely. The food is great, rooms are a bit dated and the sash windows....well that's another story!!! But having said that all in all it's a fab place and will definitely be returning. 10 out of 10 staff and management.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"A Nicely Located Hotel in Dover"

3
SirChrisHarrison, Arlon, Belgium 26/12/2019

My wife and I stayed 2 nights; first night was quite cold as the heating was not working. Maintenance tried to fix the following day, some success but gave us an additional heater and extra quilt. One problem is that cold air comes straight through the windows! Very dated, could use some refurbishment like double glazing. We booked a sea view but as the room was old their were just a couple of narrow windows, again needs modernizing to give a proper view of the sea. Room had a small wardrobe cluttered with an ironing board and a safe so not much space. No other drawers to put clothes etc. Spa facilities were great. Ample free parking. The bar was small but okay. Barman was really nice and helpful. The restaurant was superb. Didn't have breakfast as thought it was expensive and there were lots of nearby options.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Nikki Vining Front Office Manager

"Great spa! "

5
User 22/12/2019

Whilst the decor of our bedroom and particularly bathroom seemed a little dated, the customer service and spa facilities made up for that! The beds were comfy, the rooms are a great size, the shower was powerful. The lobby area is so pretty. The staff were very friendly and approachable. But what topped it for us was being able to use the spa facilities; sauna, steam room and jacuzzi. And despite staying on a Saturday night when you might expect it to be busy, we near enough had the facilities to ourselves for 2 hours! Thanks for a great stay. Loved it!

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Best western"

4
mhall369, Hawkhurst, United Kingdom 20/12/2019

Excellent parking facilities, very clean and tidy with extremely friendly and helpful staff,the rooms are well decorated and the bed one of the most comfortable I've slept in a hotel.great location for the port

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Great for a short stay"

4
X1375ESbenr, Hedge End, United Kingdom 20/12/2019

I stayed for 2 nights and was impressed with the hotel. It is situated right on the seafront with great views and it is a building full of character. The rooms seem to have been recently renovated so the fixtures and fittings are all fresh and clean. The rooms are well appointed with an iron and ironing board, tea making and complimentary biscuits as well as any toiletries you would need. The room was clean and ready in good time. The bed was comfortable, the only thing I would change was the huge tv that dominated the room, it could have been half the size and still fine for the available space. Breakfast was good with continental and full English buffet options. The staff were very helpful and efficient. There was nearby parking with no extra charge which was appreciated. I would stay again.

bwmarina, Front Office Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Nikki Vining Front Office Manager

"Lovely Stay"

5
User 09/12/2019

Amazing hotel amazing people love the way they treat the guest. Great atmosphere, hotel had great feeling,excellent food, rooms are very spacious and had all amenities. Quality of the room is excellent with spacious seafront balcony. Had a really great time with family. Thank you

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Best Location!"

5
MargoT137, Louisville, Kentucky 08/12/2019

We thoroughly loved our stay here. Friendly and helpful staff go the extra mile! Everything you need is here! Walk through lobby from seaside to back. Lift in Libby to rooms. Views of the Dover Harbor and English Channel and Dover Castle and The White Cliffs of Dover from the hotel. The food was delicious, the rooms convenient and clean. The staff was charming! There is a wide promenade in front of the hotel along the harbor which makes for a lovely walk with the fresh sea air and beautiful views. Would def stay again and highly recommend!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Hotel review "

5
kaidockerill, Basildon, United Kingdom 07/12/2019

For a short break away it's a highly recommended place to stay! A lovely hotel and very lovely staff. A big thank you to Jess and Max for helping me and my girlfriend out during our stay! Made my girlfriends 21st birthday very special

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Meet & Greet with Mr White"

5
Linda C, Dover, United Kingdom 05/12/2019

A most enjoyable evening with a book signing with Marco Pierre White, followed by an excellent three course dinner in the restaurant. All the staff worked so hard to make the evening a real success. Well done to all, you are all a credit to the Dover Marina Hotel & Spa.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Fantastic Stay"

5
User 05/12/2019

Beautiful hotel, Service was amazing from start to finish. The view from the rooms are beautiful, perfect location for exploring. The rooms are beautiful. Beds are unbelievably comfy and the rooms accommodate for everyone. Reception staff are friendly and welcoming. Massive thank you to Johnny who was working behind the bar, very friendly and polite provided a great service - very hard worker :)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent Service & Great Sea View Balcony rooms."

5
chethanava, Greater London, United Kingdom 03/12/2019

First of all the Staff in this beach front hotel are very friendly and make your stay a memorable one. The sea view balcony rooms are faboulous and very large size victorian style room. The food in the restuarant has many choices and an experience of fine dining watching with a beach view and the spa facilities is an added bonus. overall a very enjoyable stay. highly recommedable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Perfect location for exploring the Kent coast"

5
User 02/12/2019

First class staff, well proportioned suite with a scenic view of the sea and the ships sailing into Dover port. Location wise it is a short walk through the underpass to the town centre though the food and drink choice at the two restaurants on site mean it isn't necessary to go anywhere else. As a vegetarian my special menu was a refreshing change to having two dishes to choose from.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Denise Maidstone"

5
User 26/11/2019

Went into hotel today for a meeting and to have some lunch, we decided to try the fish and chips and was not disappointed!! Big chunky chips and super crispy battered fish was amazing, and staff could not have been more attentive! As we were leaving we walked through the official dining area where there were lots of people taking afternoon tea, which looked spectacular, will definitely be booking in for that on our next visit. Beautifully decorated with an elegant feel, polite courteous staff and fantastic food, couldn't think of a better choice for an afternoon entertaining a business associate. Will be returning and know where I would've staying should I wish to overnight in Dover!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Draughty windows"

3
Caramel_guru, Elgin, United Kingdom 25/11/2019

First impressions of this hotel I would have given a 1/5. The room was cold on arrival which we found out to be because of the terrible state of the windows. They are old fashioned wooden single glazed sash windows, and the cold wind was coming straight in through the gaps, you could even see the curtains moving with the draught. The bathroom window was found to be even worse and colder still! We had to use a makeshift draught excluder to try and stop some of the cold wind getting in. There was a heated towel rail which was the only heating available in the bathroom and this was barely sufficient. The bathroom did look new and modern and the shower and bath was good. modern units and lighted mirrors looked good. I'm guessing because this is a listed building they are not allowed to change the windows or it is too expensive to change them and keep the same characteristics. The next thing we noticed was the sloping floors (at first I thought the bed was broken and slanted) Not a huge issue but something I've never experienced before in a hotel. There was a big sloping gap under the bathroom door because of this also. There was however AC and we did eventually get the room temp to a comfortable temperature. we had a family room but he single bed was just a temporary fold away type bed and not great for sleeping in. The TV was large, free biscuits, tea/coffee etc. safe in the wardrobe. The facilities downstairs however were very nice, the gym was very good for what I need and the sauna etc looked to be nice too. The bar/cafe area was nice with a view looking out to sea. Breakfast was nice and the staff were all pleasant. The third day we were there the wind had died down a bit and there was a noticeable change in temperature in our room (no draughts) free parking behind the hotel (1 minute walk) and the town centre was a 5 minute walk away so the location was good. After the initial disappointment of the cold draughty room we did actually enjoy our stay but something needs to be done about the windows. You don't expect to pay £120 for a 4 star hotel room and get cold draughty windows! This hotel has character, thats for sure! Final score 3/5

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this detail review with regards to your recent stay with us on TA. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Nice Seaside Victorian Building By The Seafront"

5
jadomar, Dover, United Kingdom 24/11/2019

Lovely hotel newly renovated overlooking the sea. We had a relaxing time at the spa and dinner at the restaurant. The bartender was friendly and offered a cocktail of the signature. We will come again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon tea "

5
User 24/11/2019

Yesterday we celebrated my Mother's 80th birthday with an afternoon for 40. We had a wonderful time, the food was lovely and plentiful, the service from Luke and Julius was both friendly and efficient.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Absolutely terrible!"

1
AnnMay25, Baden-Wurttemberg, Germany 24/11/2019

The stay at the Best Western Plus Dover Marina was the worst stay in a hotel I've ever experienced. I booked a single room under the impression that the hotel bathrooms are renovated (as shown on pictures throughout different booking sites and the hotels website). That is not the case! My room was dirty and run down in all aspects! The bathroom hasn't been renovated and definitely not been cleaned properly for a long time! (You can see it on my attached pictures). The paint in the room was crumbling down from the windows and the door. The state of the room was absolutely terrible. Therefore I went to speak to the management in order to get some improvement of the situation. This made the experience even worse! After I had to ask for management twice the general manager of the hotel showed up. I am not going to record the whole conversation here, but the quintessence of it was that I did not get a different room and the even worse statement was that the management is aware of the disastrous state of the single rooms and the astronomical price they are asking for it and they don't do anything about it, because people still book the room as there is not much alternative in Dover the nights before cruises leave Dover Harbour. I would never recommend this hotel to anyone, not even the regular double rooms, because the attitude of the management is not acceptable at all!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ann, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina and taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"A very enjoyable experience "

5
markbJ6721BY, Spiddal, Ireland 22/11/2019

I would like to say that my wife and I really enjoyed our stay in this hotel on Sunday 17th November. My thanks go to all the bar and restaurant staff on duty that day and you are a great credit to the hotel as nothing was too much trouble to do ,not only that the staff were the most friendly and helpful and especially Megan on the front desk would definitely recommend this hotel to anyone. Once again thank you to all the staff on that day and evening and the meal we had in the restaurant was lovely. Mark Brown

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Birthday Lunch"

5
SLADES2000, DOVER, KENT 22/11/2019

Myself and 2 friends visited the hotel yesterday for lunch in the chophouse. It was a birthday meal and certainly didn't disappoint. The table had been decorated and we were given a lovely seafront view. Carla and Emily were so attentive and nothing was too much trouble, including bringing out a cake with candles and singing to the birthday lady! Food was delicious too, we had a lovely time and would highly recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your visit to Mr White's English Chophouse and it's food and service. Thank you very much for your kind words on Carla & Emily. I will ensure he is suitably recognized and rewarded for his efforts. We look forward to welcoming you back to Mr. White's Chophouse soon. Best Regards, Suresh Abbas General Manager

"Good overnight stay."

4
MASH000001, Orpington, United Kingdom 18/11/2019

We had a good overnight stay here, room was comfortable but a little chilly, the staff were very friendly and helpful and are a credit to the hotel. Little disappointed in the spa, my wife and I both had the same treatment but she had soemthing different to me which was a bit odd.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Freezing Cold"

2
Karina23hunt, Cambridge, United Kingdom 17/11/2019

Stayed one night at the Best Western and very disappointed. Arrived early evening quick check in to room. 218 a lovely big family room but unfortunately freezing cold. At 6pm this was reported to reception who said they would send someone up to look at it. Gave up waiting so went for an evening meal, but told reception we were going out and ok for someone to go in and look. Our arrival back to our room at 10.30pm still freezing and no one had been. After a couple more calls, it took going to the reception desk again to get sorted. At 11pm someone arrived to establish the heating system wasn't working. May I add nor were the radiators. With such an old building and blowing a Gale outside evening the curtains were blowing about. At last a small portable heater was bought to our room at about 11.30pm. It took till about 4am before the room was warm. There was no extra duvet nor blankets. So as you can guess a horrendous nights sleep. I'm sure this hotel is lovely in summer. For such a known company this is unacceptable that they allow rooms to be allocated without knowing they have heating in winter. Perfect location for the port. Would I use again, NOT in the winter no.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Chilly visit"

3
saracollings, Cambridge, United Kingdom 17/11/2019

We stayed at this hotel as part of a large wedding party. The hotel is big but the staff are friendly, helpful and welcoming. We stayed on a B & B basis and the breakfast was fabulous. Good quality and well cooked. My only complaint was it was so cold in the rooms. We complained on the first night and it took over an hour for us to get a heater. Several people came and checked the heating but it seems that there had been recent work on the AirCon/heating and the pipe had not been connected to the vent. The windows being single glazed were also on the draughty side. We had a special deal offered as part of the wedding package and I feel that we had an inferior room, small and a bit dated but at least it was clean and had a nice view of the bins.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Lovely wedding"

5
User 14/11/2019

We couldn't fault the staff involved with the running of my daughter's wedding reception. They did everything quickly, efficiently, discretely and with a smile. Nothing was too much trouble. Special thanks to Luke, Clemence and the reception team that weekend. The dining room was beautifully laid out for us, and the sound system, the food and the excellent service during the meals ensured a really top quality experience. Luke checked in with me several times during the event to ensure all was well. All I could say was, " Perfect!"

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing by all means - Special thanks to Lucy"

5
417mahdia, Sohar, Oman 13/11/2019

Dover Marina Hotel; I have stayed in for a short time but it was such an unforgettable experience. The staff; mainly the receptionist Lucy who checked me in and checked me out as well with a very unique smile and welcoming voice. So special really. Everybody in here is friendly and offering help by all means. It is a time that; must be repeated one day for sure but for holiday and not for business!! Thank you best western hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Brief stay"

4
jolabouchardiere2018, Chippenham, United Kingdom 11/11/2019

Lovely old hotel, tastefully decorated and really nice helpful staff. Only downsides were that, as we were the last people needing a family room to check in that day, we had the least space for the most children ( confirmed by the staff) and there were concerns the extra bed could not fit! We had booked this room in plenty of time and the booking notes of 2 adults, three children were read back out to us when we checked in! One of the pull out beds had safety caps missing on one side, two of our family ended up with badly bruised legs from not being able to get round it easily in the limited space. We had also had to pay a surcharge for this room. Room was lovely with fab views, just not big enough and clearly a booking oversight. Also concerned that the smoke alarm had been covered over ( by a previous guest??) Staff did their best though and were very helpful and the hotel is lovely and in a great position.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Wedding reception entertainment"

5
User 10/11/2019

Craigs karaoke and disco were booked to provide the sound system for the very talented Ben Milberry soul singer at this venue for a recent wedding. From arrival to departure the staff were attentive and helpful. They went out of their way to ensure that we had everything we needed to make the evening a success. We also had the pleasure of chatting to the general manager after the event, he was keen to find out how we felt the evening had gone and to ensure that the staff had provided the high level of service he expected. We were extremely impressed and wouldn't hesitate to work there again. Well done to all involved!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Craigs, Thanks for taking the time to share your review with us. It was our pleasure to have you performed at our hotel and we sincerely look forward to working with you again in the future. With best regards, Suresh Abbas General Manager

"Beautifully appointed hotel situated on the seafront with lots of amenities on offer!"

5
User 07/11/2019

From the warm ‘Welcome' at reception all the way through to the helpful Bar and Restaurant Staff, the service I received was exceptional and some of that credit certainly goes to Suresh the General Manager! The sea views from my room were stunning and the Hotel has Benefited from recent investment which has been tastefully done and very much in keeping with its Victorian character. There are two Marco Pierre White franchises on offer, I opted for the restaurant which had an excellent choice and the benefit of having fresh produce sourced daily was evident in my fish main! Overall exceptional and I would just come hear to eat were this more local to me. Highly enjoyable stay which I would be happy to recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Russe, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good location but brief stay"

3
trevorw535, maidenhead, United Kingdom 06/11/2019

Arriving at 2.30 a.m, we were unable to test any of the amenities. We had to arouse the hight porter to gain admission. Leaving at 6.00a.m., it was vital that we got an early morning call. This did not arrive. Woken by mobile phone we left on time. The night portter said he would investigate. I still await an explanation..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! With much appreciation, Suresh Abbas General Manager

"Wonderful stay"

5
Milarod455, Birmingham, United Kingdom 06/11/2019

Visited this place with my wife for a two nights stay a few months back all the way from Birmingham. Honestly, both of us loved it. The rooms were of great standards and exceeded our expectations. Meanwhile, the food served at the chophouse which is the main restaurant is of brilliant taste and variety. Also,the bar and lounge area was very tidy and it is a superb place for relaxing along with their delightful range of cocktails.Specially Cha and the team was really supportive as they assisted us and recommended the best picks. Super friendly and customer focused staff. Overall, loved every bit of the stay as they made us feel at home within these two night stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great Bayside accommodation & service"

5
Jowen62, Sydney 04/11/2019

Great location on the waterfront at Dover and close to Dover Castle & White Cliffs, both must see sights. The hotel room was clean and nicely set up with ample space. The restaurant provided perfect meals, and on this trip it was hard to beat the cheerful and friendly service provided by Carla & Belinda in the evenings. Well done!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great one night stay"

4
User 03/11/2019

I was pleasantly surprised by the high quality and great location of this hotel. It was a pleasure to have a comfortable room with a sea view and balcony overlooking the beautifully regenerated seafront. Jessica L was a particularly friendly and efficient staff member. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"The best weekend getaway y the sea"

5
Sheilastravel, Cancun, Mexico 30/10/2019

Love this place, always a great weekend getaway to the coast. Good service from the team at the Best Western. Great restaurant with lovely breakfast buffet and dinner! Always left happy from the destination and hotel!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great staff "

5
User 30/10/2019

Fantastic two weeks spent on business in this seafront location, made all the better due to the great reception team especially Lucy above and beyond always helpful fantastic food would recommend the restaurant

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"+ why?"

3
Tufty59, Wiltshire 29/10/2019

Spent 2 nights here recently while visiting relatives in River, and what a disappointment. The room was clean and well equipped with TV, kettle etc but so dowdy. I know Dover is not the best of places but to be honest why this place earns a PLUS I do not know. Previously used the Premier Inn and think I will in future. The location is great overlooking the sea ( if you are lucky enough to have paid for the privilege) and if staying there before joining a cruise it is ideal, but to be honest why stay there for any other reason? Maybe the name attached to the restaurants sells it to some but not to me. Invest more money, pull it down and start again if you can. As I say the location is perfect.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Very pleased!!"

5
User 29/10/2019

Never write review but I just had to! Me and my girlfriend have left this hotel feeling amazing! Spent 3 nights at the hotel with a magnificent view I must say but that wasn't the best part! Staff were soooo amazing and attentive! Bar and restaurant, a young girl named Emily served us every morning, with a happy warming smile, she held conversation with not only us but every table, such a unique personality that warmed to everyone it seemed, also Cloie who served us at the bar also very polite and positive even if the weather wasn't! Clean, fresh and modern hotel rooms were 10/10 and always came back to fresh sheets after breakfast, highly recommend!!!!x

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Brilliant reception"

5
User 28/10/2019

What a lovely front of house team. Nothing was too much trouble. Jessica L was so friendly and helpful. We are going to enjoy our anniversary. The room was clean and had a great sea view. Bed was comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Clubs Annual Dinner"

5
littlegordon49, Dover, United Kingdom 25/10/2019

The Chatsworth Room of this hotel is where we have our clubs annual dinner This year there were 38 of us As usual the staff were very good and the food was cooked to perfection as it usually is .As Chairperson I have to do all the organizing and I got a lot of comments on what a nice venue it is Next year will be the same I expect

"Superb for visiting brilliant local castles"

5
tony b, Surrey, United Kingdom 25/10/2019

Excellent in every way. Super 2nd floor room overlooking harbour, great for watching the sun rise. Food in restaurant excellent and good value - couldn't understand why so quiet. Had a table in conservatory overlooking harbour - quite magical atmosphere. Jessica on reception really helpful and welcoming. Belinda in restaurant also brilliant. Best Western hotels are always great, this is no exception.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tony, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing vacation spot"

4
User 24/10/2019

I have been here twice with my family and with my recent experience at this hotel, I am happy to say that this place has improved a lot since my last visit which was about one & half years ago. Talking about the facilities, the rooms were of real good level. They maintained a very calming atmosphere and was the most comfortable. My two personal favorites at this place were their food and the bar & lounge. The food here is absolutely delicious and has a wide range.Meanwhile, the bar and lounge is perfect too. It was such a chilled out experience to sit back and sip on those exquisite cocktails. Simply the experience at the bar & lounge was really relaxing and the bar in charge, Cha was very accommodating and made sure to make our stay an amazing one. Not to forget, the receptionist Meghan was very supportive as well and always greeted us with a pleasant vibe. Overall, the service here was excellent and the staff was super friendly adding to the high standards at the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Nice little getaway"

4
amyadams1212, Dartford, United Kingdom 18/10/2019

Food lovely , bar service lovely , room was nice just the bed was slightly off and you felt like your head was down a hill. We also had a bit off an issue with the room we thought we had not a major problem. Overall nice stay and the spa facilities are nice. We had a really good hot stone massage !

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for your lovely review. I am pleased to note that you enjoyed your stay with us, especially the food, the bar service and the Spa treatments. As a a listed building that is over 180 years old, few of our room floors have a slight slant. I am sorry this inconvenienced you during your stay. If you had contacted us during your stay we would have tried our best to move you to another room. We look forward to welcoming you back to the hotel in the near future. Best Regards, Suresh Abbas General Manager

"Outstanding Location. Fantastic Staff."

4
aander927, Central Florida, Florida 17/10/2019

Waterfront location is excellent. Great views and easy taxi or car ride to local sites. Would have rated the hotel Excellent (5) but the room size I was given was too small. However, there are big U.S.-style and size rooms and Floor #1. Be sure to request these when booking. The front desk staff is excellent, especially Megan, who will go to great lengths to accomodate your requests. The hotel Maintenance/Electrician (Tom) was also fantastic, assisting with electric converters. All the food in this hotel, including the buffet breakfast, was really delicious and worht it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Aander, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great Hotel"

4
DerekG326, Spalding, United Kingdom 16/10/2019

Was staying at this hotel for one night only. Had booked a twin room through Booking.com however on arrival we were given a double Jessica on reception was a star trying to reconfigure other bookings to help us out.in the end stayed where we were Room was large airy and with an expected balcony. Sadly, due to driving rain we could not enjoy it The room was immaculately cleaned called down for extra coffee and sugar delivered to the room within 5 minutes Stayed here a number of years ago still the old girl is tired in places but comfortable and warm Notice the addition of MPW Restaurant, unable to take advantage as we had already made prior arrangements for dinner that night. If you are looking for a great hotel that is affordable, clean and comfortable? Book here. I will be back

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Derek, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Disappointing - over priced"

2
User 16/10/2019

I have been using Best Western Hotels for 35 years. I return to them expecting a certain standard which sadly this visit did not satisfy. I would describe it as ‘tired' it needs refurbishment. My room was ok except that the bathroom was not up to standard having a window that was cracked, sealed up with silicone which was gathering the dirt. The saving grace was that the staff were excellent, Mr White's Chop House situated in the hotel gave excellent service (see my review) Overall I felt this was over priced for what it offers.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Mr. Rayan carlo"

5
User 15/10/2019

It was a very nice stay i would say, wonderful hospitality in a such a small city. Bar and loung was excellent and very helpful. Bar supervisor or the bar manager called Cha, was a really nice lad had the best cocktail i had so far. And he was managing the lounge and the bar in a very professional manner with a nice smile on his face all the time. Plus khloe also very bubbly and very engaged with the customers. I would say Dover marina is a nice place for a good gateway for anyone! Good luck

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ryan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Beware!"

4
morphit, Fleet, United Kingdom 11/10/2019

We just checked in. Nice hotel, have stayed here before. However, first drink in bar (2 X 175ml wine) is £23.98. I can drink in the West end of London cheaper. So although convenient here, we'll fine and drink elsewhere.

"A fantastic introduction to our our first stay in the UK"

5
User 10/10/2019

My wife and I stayed here recently in preparation to our Disney British Isles cruise (09/08/19). We had decided to come down a few days early not only to adjust to the time change but also take in the sights of Dover. Because of a few negative reviews I was a bit apprehensive when I reserved our room but from the time Connor checked us in and secured our bags so we could knock about town while our room was getting ready, we had a very agreeable experience. If you don't suffer from mobility issues, the hotel is within walking distance of the P&O Ferry port (about a 30 min walk) as well as walking to Dover Castle (be advised, it's a 13% grade and was about a 40 minute walk). One of the things that I have learned over my years traveling, is if you don't talk with the locals, to include staff, you are missing half of the experience. In talking with 2 of the other desk clerks (Lorraine and Jessica) we learned how to avoid the pitfalls of some of the complaints that have been posted here (ie; if you're there for a cruise, checking out around 10'ish is the idea time as many folks wait till 11-12 to check out and then the crush begins) they even went as far as to schedule a taxi for us for the day of check out (a cab company that they exclusively use so there were no worries of cleanliness or being 'taken for a ride' and having the meter run up.....BTW, transportation to the port from the hotel is about 7 pounds and as others have said, don't even think of trying to walk to the port dragging your luggage). Upon first checking in, we hit our only 'snag' with our stay there. We had been out walking and were a bit warm and upon getting to our room, discovered that while the newly installed A/C unit wasn't working, the fan motor was obviously not blowing. Within 5 minutes of notifying the front desk, Tom the maintenance guy appeared at our door (I'll also add he was the cleanest maintenance person I've ever ween, pressed pants and clean polo). Tom confirmed that the fan motor was shot (bear in mind,this would be a job for a HVAC person and at this point it was after hours) and unfortunately, when he checked, there were no other rooms available to move us to.....he apologized profusely, offered to bring us a stand fan (which he did), and complementary drinks as well making arrangements to have our luggage moved to a new room opening up the following day while we were in Calais. Even though it was early September, it was cool enough with the fan (and the windows closed) that we were not in any discomfort and slept well. In fact we left word at the front desk the following morning, not to worry about the A/C and that we were fine, but when we returned that after the A/C had been repaired. Breakfast was normal fare, but it was warm, tasted good and I felt justified in the added expense of the add on. I'd also like to add, that if you're on a budget like we were and didn't want to pay a fortune at the 'tourist restaurants', there is a Mark and Spencers less than a 10 minute walk away where you can pick up fresh sandwiches and other muchies to eat back in the room or, if you're not the adventurous type, a Burger King right past M&S. One thing to bear in mind, is that yes, the rooms are bit small (but are you really going to stay in your room when on holiday with so much to see and do) and the lift is small as well (but they do have stairs so, unless there's mobility issues, problem solved!) but one needs to bear in mind that the building is 189 years old but, even for a old building, aside from the occasional creak as one walked across the floor, the rooms were quite with no distracting noise being heard from the other rooms or from the street (we were second floor facing the beach). My wife and I have already decided to return to Dover within the next couple of years and plan to make this hotel or 'base camp' as we travel through the area. The rooms were clean, all of the staff we interacted with were helpful and friendly and we thoroughly enjoyed our stay there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,.Thank you very much for your kind words on Connor, Lorraine, Jessica and Tom. I will ensure they are suitably recognized and rewarded for their efforts. I am extremely pleased to note that you wish to return back to stay with us again.When you are ready to make a reservation, please feel free to contact me directly and I will be happy to assist with the booking personally. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a superior experience to all our guest. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Liars and Cheats"

3
shadowryter, Rutland, Massachusetts 06/10/2019

We chose to stay at this particular Best Western because of its proximity to the cruise port for our embarkation on the Disney Magic the following day. Our check in was easy and we were delighted that our room was ready at an early hour. The room was lovely and though showing its age, I was still taken by the high ceilings and pulls for the bathroom light. The balcony doors lead to a intimate area with table and chairs and a view of the beach across the way. I believed this to be perfect for our one-night stay. However, this is where it all fell apart. Previously to our arrival I contacted the hotel to ask if it would be okay to have a package sent via Amazon Prime UK. I was sent a reply that in was indeed alright and if I would notify them on the arrival date. The package contained two bottles of Bailey's Chocolate Luxe, which we can not get in the United States but once enjoyed while in Barcelona. I made the order and notified the hotel that it would arrive between the 11th and 12th of September. I went down to the front desk to inquire about my delivery and no one seemed to have a clue. For at least twenty minutes I waited as hotel staff ran around looking. They told me to call later and they would see what happened which I did and still no results. In the mean time I contacted the vendor who sent the delivery and was told that it was definitely delivered and signed by a member of hotel staff. The next morning of check out my package was still missing. I showed them the email and they verified that this person did indeed work here but she wasn't there today. I was out 50 pounds and as you can imagine quite upset as the staff once again started searching. The desk took my info and told me she would be in touch of which she never did and as I boarded my cruise, I received another email from the vendor who informed me that the hotels story was quite different than my own. It would seem that the package was received to which they placed in their bar and sold to paying customers. Can you imagine how much profit they made selling my bottles of Baileys and the worst part is that they knew about it and lied to my face. I for one will never return to this hotel and if you want a package delivered think twice. They seem to have sticky fingers and are not to be trusted.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Perfect"

5
JV353608, Dover, United Kingdom 04/10/2019

Really good! Stephen behind the front desk, NeeNee at coffee and Klohie at the bar were all fantastic! Cant wait to go again. Rooms are clean and bathrooms really are nice. Etc, etc, etc why so many characters?

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Room and communications are poor"

2
User 02/10/2019

Firstly. Our booking had been 'lost/cancelled' by whom we no not and this took a couple of hours to sort, at the end of a long day this proved to be very stressful and the receptionist although looking helpful was in fact unhelpful, it eventually took a 30 minute phone call with the booking agent in Turkey (call centre) to sort this out. We find it hard to fathom why the receptionist could not do this as they had the full trail of emails to follow. A stressful time and costly phone call. Secondly. The room allocated was terrible, top floor, sloping walls, uneven floors small & a water pump for the water pressure. The water pump was extremely loud and very constantly loud. Unbelievably loud. When I complained about the room the answer back was 'well the building is 178 years old'. A worse response I have not heard. Thirdly. Our evening meal was excellent but breakfast was of poor quality, hard as nail dried bacon and dried out eggs are the highlights. Amazed Marco Pierre White has his name attached to a poor quality breakfast. Overall not a good experience with the exception of the evening meal. This is the second time we have stayed at this hotel but it will definitely be the last.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nigel, Thank you for your very frank and detailed account of your stay at Best Western Plus Dover Marina. Thank you for taking the time to write and share your feedback. I apologise if your stay with us was not as you would have expected. We have sent you a private email to contact us to discuss your reservation. I would be grateful if you could contact to discuss the matter further. Thank you and Kind Regards, Suresh Abbas General Manager

"Friendly, Value and Location"

4
ADcrew, New York City, New York 30/09/2019

I stayed here with a family of 5 (With 2 young kids) right before a Disney cruise. It is absolutely in the best location, super easy access to the port, rock beach in front that the kids adored, and close to a full day of sight seeing that the wonderfully kept Dover castle. The rooms are small but clean and fully functional. Staff is very friendly. And the location is also convenient to get into town. Recommend pizza at Il Rustico right through the pedestrian tunnel. The only thing that I would complain about is that there was a wedding reception one night and the music was very loud until about 11:30p.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Spa day"

5
twirlydoughnut, Kent, United Kingdom 28/09/2019

Came to visit with my friend for the day, I had booked the spa and afternoon tea experience. The whole day was perfect. All the staff were helpful and friendly. The facilities were lovely. The massage was bliss. We had a lovely time catching up whilst pampering ourselves and relaxing. The afternoon tea was perfect, having food intolerances means eating out can be anxiety inducing, but the staff were lovely and offered a two course lunch in place of the afternoon tea so that I had more choice, I felt very looked after. We have decided to make it an annual treat but next year will be staying the night!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your spa & afternoon tea nd delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afterward tea"

4
User 25/09/2019

We were seated quickly by the window lovely view of the sea. Shame the weather was not great. Coffee was good and plenty of it. Sandwiches were freshly prepared and great choice bread was lovely and soft. The smoked salmon was excellent as were the chicken and mayo. The ham and mustard in my opinion there was not enough mustard I couldn't taste it at all and the ham for me was not great quality. The beef and horseradish again only my opinion but I couldn't taste the horseradish. The beef was lovely and sliced from a joint not the wafer thin you can buy in supermarkets. Cakes were delicious as were the scones. I prefer more comfy seating like they have in the restaurant rather than wooden chairs. Parking was included in price so that's great. overall I would return and recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing!!"

5
User 23/09/2019

We booked the Dover Marina for our wedding and it was incredible. The staff couldn't do more! A special mention goes to Sian, Clemence and Luke, who looked after us so well. The room was stunning, we had everything we needed and more. Well done everyone. Massively recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"DISAPPOINTING111"

2
Louise T, Burnaby, Canada 20/09/2019

· Excellent beachfront location. The beds were comfortable and the linens clean. The hotel room provided all the basic needs. · This was a 1 night stay before leaving on a cruise from the Dover harbour. We have stayed in many Best Western Plus hotels and this was definitely not a "Plus" category. The hotel is very tired -chipped paint, carpets tattered and soiled in places. Our bathroom door jammed constantly, furniture chipped and tired. When we book a Best Western "Plus" hotel we are expecting a certain consistency in our facility choice. This did not meet that standard. We recognize we booked during top tourist season but we felt this hotel did not provide value for money in any way.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Louise, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Frequently stay here for work. Friendly staff make the stay here for work a pleasant experience "

4
the_wizard83, Exeter, United Kingdom 17/09/2019

The things I really like about the hotel are the staff, they make living away from home for work a much more pleasant experience. However, there are certain individuals who definitely make the stay a pleasant experience just with their cheerful nature and pleasant demeanour. Whilst staying here over my birthday they even sang me happy birthday when they brought out my breakfast - admittedly one of my team did tip them off. But the small gestures like that go a long way. The rooms have recently undergone a upgrade, some of the baths have been replaced with a walk in rain fall shower. Now much larger TVs with catchup functionality makes life more pleasant. As with anywhere, there will always be things that you dislike. But in this case, they are in the definite minority here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"over rated"

2
Barbara W, Richmond, Canada 14/09/2019

should NOT be classed as BW "PLUS" Hotel ......... needs painting and updating to get the BW PLUS rating! very tired. Would not qualify for this rating in North American standards. Close to amenities but over rated. Front desk seemed to have "trainees" on when we arrived.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Barbara, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Misleading and uneven room types and quality"

2
frequenteater, Naples, FL 13/09/2019

Disappointing stay. Booked specific (hotel staff said highest at booking) type available room nearly one year ago and prepaid. Quality and room type was not honored and room in poor condition with stains walls, carpets, and no climate control although ac is advertised. Building appears to have no ac. There are really 2 hotels, one side renovated recently, other side with carpets and wall stains from 1970s. It appears management also uses upgradegurus.com or similar a few days before stay to harvest bids to upgrade and then reallocates room types and moves lowest rates/non bidders to poorest rooms after bookings are maximized despite room type booked. Thus booking in advance here is of no help if you are particular about room type and quality. We did not place bid and were downgraded. Location is great near town and across from beach. Staff friendly but powerless, unable to fix. If location is important but honoring room quality and type not, then this may be for you. But be prepared to accept sub standard accommodations so management can optimize revenue if higher bidder comes along. Dover is a precious gem of a city with charm tremendous history that has impacted the entire world.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Good but not great"

4
User 11/09/2019

A very good hotel. Comfortable rooms with a wonderful seafront outlook. Good 24 hour access gym and spa facilities. Breakfast good choice and quality but you have to pay extra for a cappuccino, which seems a bit weird to be honest.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rod, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing staff Lorraine and Connor"

5
User 08/09/2019

It's my second time staying at this hotel. Rooms are all right, room 205 is too close to the elevator to it is a little noisy, but I will still give it a 5 star rating because of the staff Lorraine and Connor who were incredible. They went above and beyond to help me. Lorraine was like a super mom, she worried about my friend that had to be in a cab to board a cruise ship, and called 3 different taxi companies to make sure she would be on time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Another pleasure to stay her"

4
User 07/09/2019

Once again our stay here was excellent. We are treated very well and the staff try their hardest to accommodate us in the best rooms they can. Friendly attentive staff in the restaurant room at breakfast and food always really nice

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Rooms fantastic"

5
JerseyGirl555, Colts Neck, New Jersey 07/09/2019

We had two sea view balcony rooms. They were amazing and worth the bit extra. The dinner was very good and the breakfast was also very good. They have a parking lot behind the hotel, so parking was not an issue. We had lots of questions for the man at reception, but he was patient with us and helped us a great deal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Convenient, but $$$"

3
David R, Sylvan Lake, Canada 04/09/2019

A perfectly placed hotel for the Dover waterfront and just a few minutes walk to downtown. However, for the money they charge, it is really not very cost effective. An expensive stay in a very old hotel. As well, aside from one young man who helped us with a ticketing situation, the customer service was lacking. We came and went many times, and not a word from anyone.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, Thank you very much for taking the time to share your review with us. I am sorry l didn't get the opportunity to speak with you. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Great Restaurant at the Best Western"

5
User 04/09/2019

I had a very delicious dinner at the restaurant. It was expensive but posh so it was worth it. The lamb shank was fabulous and cooked to perfection with the meat falling off the bone. The bread offered to us before the meal was warm and really delicious, too. The dining hall had a romantic ambience. I would return again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Nice"

4
User 01/09/2019

Very kind and helpfull staff and the basic things you need. The gym is cool too. The rooms are clean and do have functional furnitue inside. The wifi is good too. The view to the waterfront is good. In the aisle the floor is laid out with a elderly rug.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Wedding "

5
9ben91, Ashford, United Kingdom 30/08/2019

Would like to start by saying that the staff that really stood out were Johnny,Samir & Luke. Not putting down the rest of the staff, as all that dealt with us done an amazing job. They all couldn't do enough for you. Food was up to standard and couldn't fault it. Moving on to the rooms, the only fault would be that they could do with being updated, maybe even just a lick of paint would do. But all in all can't fault it, would definitely recommend.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Not worth the money"

2
mrssilk1613, Winnipeg, Canada 29/08/2019

Sadly this hotel is soooo overpriced due to it being a cruise port. Location is all it has going for it. Expect to sleep in a room the size of your closet. Air conditioning didn't work. Bathroom and shower too small to even turn around. Not to mention only 1 very slow and very small elevator to service the entire hotel. Really inconvenient the morning of a cruise leaving... would not stay here again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"A mixed stay"

3
Andrew S, Letchworth, United Kingdom 29/08/2019

We booked a pre-cruise package through Holiday Extras. On confirming with reception the night before we drove down, we were advised that such a package did not exist. This threw us into a little panic but it was soon resolved by HE. The hotel is fine and nicely positioned off the main drag. However the one lift is tiny and very, very slow and parking for the period of the cruise is in a nearby public car park serving the De Bradelei shopping complex which is not ideal. But for these I would have given a 4 star rating. Allow £10 each way for a taxi to and from the cruise terminals.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thank you very much for taking the time to share your review with us. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Not good value for money"

3
melissanunessalvador, Maidstone, United Kingdom 27/08/2019

The room was really small but it's an old building and so close to the ocean that it's understandable and I wouldn't mind if the lift was working and we would have to walk up to the 4th floor all the time. If they would answer the phone when we keep calling room service, if the TV had any channels available and a few more bits that are due to the lack of good management. The location is great and the restaurant and spa staff were very friendly and did all their best to accommodate us.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Melissa, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Nice but disappointing"

3
Cheryl0969, London, United Kingdom 25/08/2019

Stayed here only kne night for work. The receptionist unfortunately did it speak English very clearly understanding her was a bit difficult. The bote, itself is beautiful, however given the size only having one lift isnt good unless you want to use the service elevator. The room wasn't the biggest but a lovely big bathroom and the shower was amazing that's were it ends, the tv on a angle and small and the quality was terrible unless you ,one watching tv with constant distortion. Then came the noise, obviously the hotel cannot control nosiey guest and I know the bar has to empty the glass bottles but at eleven o'clock at night really! In addition you could hear when sk e one flushed the to,either I was on the 3rd floor. It is one of the noisiest hotels I've had stayed in for a while and to be honest I probably wouldnt stay here again and I wouldnt recommend it to others not if you want a quiet night sleep.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cheryl, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Few annoyances but room was great. "

3
415GerardC, Hervey Bay, Australia 25/08/2019

We stayed here for one night before a cruise out of Dover Port. The room was really good, large and nicely appointed. We had room service for dinner and it was nice and reasonably priced. The negatives and reason why I've only given it 3 stars, which I think is my lowest ever review as I'm a soft marker are as follows. The lift was out of order and had to take our luggage, we had lots down the back to the service elevator. The entrance was also annoying as we arrived at about 7pm and they had a wedding or some function in the reception room and there were drunks out of the street we had to work our way through which wasn't enjoyable for me let alone my 9 year old daughter. When I says drunks I mean shorts out, yahooing and yelling at people, wine spilled all over shirts kind of blind drunks. The signage for the hotel is very small and the ramped entry, which we needed to use because of luggage takes you through the bar which also had people who had obviously been on the drink all day. Our room was also quite noisey. We were on level 2 but above the bar as was noisy until late. On the flip side the view of the port was great although overall I think well stay elsewhere next time in Dover.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gerard, Thank you very much for taking the time to share your review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. Your satisfaction is important to us and we will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope to welcome you back to us again soon. With best regards, Suresh Abbas General Manager

"Totally unprofessional"

1
User 23/08/2019

Just learned that the BW canceld my booking in order to sell the room at a higher price. This is the most unprofessional business behavior I have ever seen. Don't trust booking confirmations here. If the hotel can make a few pounds more, your booking gets canned.

"Virgin voyages team! "

5
User 20/08/2019

From the moment we have checked in we have received nothing but the best service. The manager and his staff were really helpful and welcomed us with great pleasure. The Virgin was beyond happy with service keep up the good work #virginvoyages

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nicolet, Wow 5 stars! Thanks for taking the time to share your review with us. I am thrilled that your team enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Check out other places"

3
bmcfarlin, Atlanta, Georgia 18/08/2019

Overrated Arriving after an overnight flight from the USA, a two-hour limo ride we were exhausted and expected the normal hotel arrival conveniences. No such thing; no bellhop for luggage, therefore, we shlepped our baggage up the front steps, across the lobby and finally greeted at the busy front desk. We knew the rooms wouldn't be ready so we accepted that and left our bags behind the front desk along with a few other families belongings in open space. Once we were able to check in, again no bellhop, we loaded our luggage into the very small elevator (est., 3' x 2') and up to our room. The room reminded us of a “tiny house” as seen in commercials on US TV. (In looking back now that we've arrived on our cruise ship – our hotel room was smaller than our cruise cabin). Back to our hotel room; the bed (small) and portable closet took up most of the air space. The bathroom also very small with the vanity over the toilet not over the sink. The sink and faucets were something out of the 40's, a hot faucet on one side of the sink and a cold faucet on the other side. So it was a little challenging while washing ones face. While it appears they are working on upgrading a part of the hotel we obviously had a room in the older section. A couple of positive notes however; free wifi, strong reception and the other was the breakfast buffet with a choice of traditional western or continental European and good table service. Overall I would recommend looking elsewhere such as a local B & B.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. We were naturally disappointed to read your comments regarding your visit. It is a pleasure to announce that we do intend to upgrading our bedrooms within the next couple of months. I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Amazing "

5
wayne2a, Dover, United Kingdom 16/08/2019

Took my partner for a meal first time in there for nearly 20 years and wow beautiful so much better the staff where excellent the food was amazing feels like home the layout is excellent for disabled people

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Wayne, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Pleasant Pre-Sailing Overnight "

4
919neilr, Cambridge, United Kingdom 16/08/2019

Definitely choose this hotel over a chain box for a pre-channel crossing overnight for a similar cost. Great location, nice rooms, use of spa, free parking, very friendly staff (cleaners, restaurant staff), good restaurant open late with vegan menu, filling breakfast. Yes it's a little bit tatty, but that doesn't detract from the overnight stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good place, strange hotel"

2
User 15/08/2019

Bar advertises as 24/7 but there is noone there at times and you have to ask the staff who seem to be used as jacks of all trades. They claimed to be out of lemon and lime 2 nights in a row when gin and tonic was ordered which is indicative of lazinness as they seemed to not want to cut up more fruit. Also on the first night the waiter also looked at his watch and reluctantly said yes to the order as he seemed to consider it too late to serve cocktails at 10:45. My girlfriend also requested malt vinegar with one of her meals and she was given a dirty look. When initially ordering a drink after 11pm, i was asked are you staying with us? (again indicative of staff lazinness). They didn't seem happy to serve us, almost giving off a why are you making me do my job vibe. Generally the staff seem very unwelcoming as well as inquisitive bar a few individuals. Finally, Marco pierres chop house is an utter fraud, was given a sirloin on the bone which was bland and about a fifth of an inch thick, they also had no peppercorn sauce which is strange if you're serving steak. The spa area is excellent and a few individuals in the main hotel are very nice hence the two stars

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Kieron, Thank you very much for taking the time to share your detail review with us. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and will be using your feedback to ensure that we deliver the best possible service to all our guests, both now and in the future. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. With best regards, Suresh Abbas General Manager

"Enjoyable afternoon tea for four."

4
sparkyKent, kent 14/08/2019

Spent a lovely, relaxing hour and 15 minutes with my family having afternoon tea in a pretty restaurant. We were welcomed by Loren who sat us by the window. It was pouring with rain outside but we had a wonderful view of the sea, boats and port. We told Loren we had vegetarians in the group and there was no problem with accommodating our needs and she offered several alternatives. We were offered a complimentary Prosecco too as it's national afternoon tea week at the hotel! A welcomed gesture! The food came beautifully presented finger sandwiches and a selection of mini dessert cakes and scone. Enjoyed the scone and jam, but none of the group enjoyed the cheesecake, also the buttercream on the carrot cake was extremely sweet. Sandwiches were lovely and enjoyed the different fillings available. There's also tea and coffee which they refill on request. The service is polite and friendly and Loren and Paolo made sure that we as well everyone who was eating in the restaurant were looked after, thank you it was great. Will return again as it was relaxing, no stress. There was a table nearby eating lunch and it looked and smelled delicious so next time we will come for lunch and hope for another good experience again. Service was 5/5, food 4/5. The only little problem we had was ringing the reception the day before to check for parking. A girl with French accent answered the phone by just saying “yeah”. I guess I'm old fashioned and would expect a 4 star hotel to reply with “good morning Dover Marina” or something like that, but when I replied pardon she said “yeah” again and this continued. We were left wondering what today would be like but despite this little niggle everything was good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our Loren looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Delightful Afternoon treats and scenic location"

5
Mvchallenger, Ramsgate, United Kingdom 14/08/2019

Given vouchers at Christmas for afternoon tea and saved until we were altogether to enjoy. We had a table for 4, in Marco Pierre White “Mr Chops”. The staff were welcoming. Service 5/5 Friendly staff Food: 4/5 sandwiches good choice. Cakes: scone, sachertorte, cheesecake and macaroons. Small treats but enough with sandwiches to fill you up. Pleasant, bright room with nice lighting and large windows overlooking the marina and ferry port. Afternoon tea with family a nice treat

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed our afternoon tea and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent location,"

5
User 09/08/2019

Excellent location, sensible prices, my room was very clean and comfortable with nice views, highly recommended for a weekend break with spa included. There is Marco's White restaurant in house. No problems with car park as the hotel provide free car park, this is very useful on busy summer days.

"A night to remember"

5
User 07/08/2019

For our anniversary we booked a top suite and weren't disappointed. Luxury beyond expectations. The restaurant food was super and the staff attentive. We couldn't have had better. The big thing here is the superb views of the harbour and Dover Castle.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Ducati Dave"

4
User 07/08/2019

Great service from booking in with the super efficient and friendly Jessica. Brunette girl to the restaurant meal where we were serviced by the lovely Belinda. It's so nice to be treated in such a friendly manner. Food was great and the room was small but served our purpose. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ducati, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Catching the ferry! "

4
carolinea113, Stowmarket, United Kingdom 31/07/2019

Brought my partners parents for night before holiday lovely location and very friendly staff. Was great for them to be able to see the boat docked from sea view room made it more special. As with every hotel the drinks are soooo overpriced as is food would not recommend the sandwiches BLT grilled chicken for the price I could have done better at home like taken out of packet and shoved on plate so didn't have dinner opted to eat out instead. Rooms a bit tired but had everything you needed as a pit stop to the boat coming or going. Would definitely come again if catching a ferry for the night.

"A beautiful hotel getting more and more run down and uncared for."

1
anniemarr, Suffolk, United Kingdom 29/07/2019

We have stayed here many times over the years, in fact we used to come here for special meals when it was called The Churchill, and we lived nearby. It is now somewhere we could never recommend. Our room was small, to the extent of claustrophobia, old fashioned, a very wonky window (pigeons wander in and out when opened), the bathroom was dull with very loud air conditioning. We asked for a better room but we were told they had all been taken. We went into the bar to ask for crisps or nuts to have with our drinks and we were told they had run out. We could not wait to leave and will not be going back unless under new ownership.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Anniemarr, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board. I am pleased to inform you that we are upgrading are bedrooms starting this autumn. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Beautiful Location"

4
Judi K, Kingston Ontario 23/07/2019

Our room was ready early, around noon... and in the summer heat.. it was air conditioned! Room was lovely and bed was comfy. Very quiet although there seemed to be parties downstairs we never heard them. Just beware of the elevator, it broke while we were there.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Judi, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"A relaxing couple of days"

4
BRESAN27, Bexhill-on-Sea, United Kingdom 23/07/2019

We had a deluxe double and because of the beautiful weather were able to sit out on the balcony and enjoy the comings and goings on in the harbour. The room was well appointed and the bed was comfortable. We were welcomed at reception and all our questioned answered with a smile. Hot breakfast not as good as some I have had but adequate. The evening meal in the main restaurant was enjoyable and we were looked after by the staff. The following evening we ate in the fish cafe and we both enjoyed the meal.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bresan, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Birthday treat from husband"

3
User 21/07/2019

This is my second time at the spa and it's so lovely and staff so nice and friendly normally. This time I arrived at hotel 10 mins before my appointment time but had to wait at main desk for parking permit. Waited 10 minutes as staff booking in guests. Got permit took to car returned I now 15 minutes late my mum went down to spa to explain while waiting for permit. When I got to the spa I was greeted with as you late we have to cut your treatment time i explained about permit waiting time but told have other guest and need to run on time I understand. Deep down I was upset as my birthday treat from my husband and was not really my fault. So turn up good 30 mins before not 10 mins before spa appointment is my advice. Afternoon tea afterwards was so yummy and great setting on front balcony looking out to the seafront. Maybe just a off day in the spa yesterday

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sarah, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Fabulous views over the Channel"

4
Brian C, London, United Kingdom 20/07/2019

Had planned to go to Paris to celebrate Le Quatorze Juillet, but had to stay in the U.K. Chose Dover to visit the Castle. Stayed Best Western and booked a Double Room with a Sea View. On this occasion the French coastline was clear. The French appear to put on a firework display in each village and town, so we had a clear view of about 10 displays, each about 20 miles away. The room was quite small but adequate, However, the shower is over the bath and there are no hand rails to assist elderly people in and out. The elevator was pathetically slow, especially as the hotel had a lot of people leaving for a cruise and thus had lots of luggage, so it could take 20 minutes to await your turn in the queue. The food holds an approval from Marco Pierre White, so we expected great things from the A La Carte menu. We were not disappointed. Breakfast was interesting. The choice of items was the usual ones expected from a Hotel such as this. However, the staff were amazingly scruffy!!! Dirty faded jeans and a scruffy tea shirt do not inspire confidence in the cleanliness of the kitchen and overweight waitresses in black mini mini skirts which leave little to the imagination is not appropriate for this class of establishment. The car parking arrangements were excellent and appeared to have unlimited parking free of charge to hotel patrons.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Brian, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. . We were naturally disappointed to read your comments regarding you which you have mentioned about our staff. Your comments regarding the uniforms we are already in discussion with our brand agency. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Bombay night very disappointed"

1
User 19/07/2019

Took a family of seven to there Bombay night very disappointed £28 per person for a average buffet with a disco tried this last year great time Indian dancers and singers Will not be going again Waste of money

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Weekend Break"

4
Andrew O, Maidstone, United Kingdom 15/07/2019

Hotel is in a great location right on the beach front in the Port of Dover. Décor in the hotel is modern and fresh. The hotel has some lovely rooms with views over looking the sea / port of Dover where you can watch the ferries come and go. This hotel lacks public space downstairs ie the lounge, reception and bar area are all one space.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Excellent location and very reasonably priced"

5
numanoid12, Tamworth, Staffs,England 15/07/2019

This hotel is pristine clean. We were in a room with a balcony, overlooking the marina and docks. Fabulous views. The breakfast was lovely and all staff were excellent. Such good value for the location. Highly recommended

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Food"

3
User 13/07/2019

I stayed here for 2 nights. The buffet breakfast was very disappointing, what should have been hot food was at best luke warm. If this was resolved, I world give the a 4. On a plus note, there is plenty of variety to suit everyone's taste.

"OK for a night or two."

3
Ronald E, Mawsley 12/07/2019

We paid for a room upgrade so we had a sea view and balcony. The room was ok but very small. We had some luggage and this left us very little space to move around. The lock on the balcony door was faulty and only one bolt actually worked. I thought this a security issue. I would strongly advise guests to be vigilant at reception. The young woman who checked us in had very little English. She got the room price wrong making it almost double. The office manager did sort this out, but was unsmiling and offered no apology. When checking out the bill was wrong. We had pre-paid for dinner, but were charged again. The office manager asked if we had dined on both evenings - we hadn't. She removed the meal price, but there was, again, no apology and no smile! If you have heavy luggage be aware that, as far as we could make out, there was no porterage (at least, we weren't advised of any) and there is no ramp up to the entrance. The one lift was small and, if several people were checking in, you could have a bit of a wait. For us the best feature of the hotel was the restaurant. Very good food, reasonable prices and courteous, efficient staff.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ronald, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Glorious view, not impressed by the rest."

3
Lesley H, Amsterdam, The Netherlands 11/07/2019

I booked the "superior double room with balcony" despite being aware that the room itself is only 12m square, however the balcony on a beautiful summer evening quite compensated for that. What I hadn't considered was that the bed would be on the small side too with a slight wobble that manifested every time either of us moved. Rather disconcerting. What was irritating was the lack of attention to detail. For example, the shelf below the bathroom mirror was on a tilt. It appeared to be a design fault rather than broken but meant everything put onto it slowly slid forward. Also the toilet seat would not stay up. The tea and coffee provided was meagre to say the least, only Tetley tea on offer and not enough milk or sugar. Two major complaints though, firstly the room (110) was directly above the bar and despite asking the bar staff to lessen the volume in the bar we were plagued with bass during the evening. Secondly we found one of the anti-pigeon spikes on the floor of the balcony, (see photo). This was potentially dangerous to anyone going out there in slippers or bare feet. Again, lack of attention to detail as the balcony had quite obviously not been swept and therefore the offending spike had not been noticed. We did speak to the manager about this, (rather than immediately go onto social media) who after giving us a long spiel about the problem with pigeons went on the defensive. Not really good enough. Plus points are a really good makeup mirror and of course that amazing view. Given all the above we did not breakfast at the hotel at +18GBP but next door where a full English costs about 6GBP. They serve excellent coffee too and you can sit outside.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Lesley, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. We were naturally disappointed to read your comments regarding your visit. Please be assured that we have taken your feedback on board and my personal follow up with the team. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Great location"

3
1952Steve311, Goolwa, Australia 08/07/2019

We booked here because of its location to the cruise terminal and the high street for it's shops, restaurants and pubs. Our room was on the small side but well appointed but the shower was ridiculously small, I don't consider myself to be a large man (180 cm & 105 kgs) but it was all I could do to get into the shower let alone have a decent scrub, bending down was impossible. We have sailed many times on 4 different cruise lines and this was by far the smallest shower we have ever had to try and use. Our advise to anybody booking here, if you are of a larger frame, is to make sure that when you book you insist on a room with a decent sized shower. Putting that one issue aside the BW is still well located and the staff, service and buffet breakfast are very good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Steve, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Mrs"

3
User 08/07/2019

Booked here for two reasons, the first being it's proximity to the cruise ship terminal. The second was the much vaunted existence of two Marco Pier White restaurants. I booked into the fish restaurant only to discover it is simply a sea side fish and chip establishment, complete Sarson's vinegar and Heinz sauce, which as can be found virtually anywhere. Chef was kind enough to leave the batter off my haddock but it still came with mushy peas and chips - no fresh vegetables. The waiting staff are lovely but if you hope for cordon bleu, go elsewhere. Being slightly arthritic,I booked a superior double room, hoping for a degree of comfort. The room is so small that it can only accommodate a standard double bed. To walk past the end of the bed I have to bend sideways to avoid walking into the wall mounted TV. If there were two people here one would have to wait a turn to get from one side of the room to the other. Lovely view from the balcony, the latter would be improved if it was swept. The lift is slow and seldom comes on first press of the call button. There is no hotel or Dover information to refer to in the room so reception staff have to be asked for a street map, spa location etc and were helpful, but it shouldn't be necessary to have to ask them. Can't comment on the bed comfort as I haven't slept in it yet. I hope it's okay as I have two nights here.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to leave us this detailed review. We were naturally disappointed to read your comments regarding your visit. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Being a grade two listed building it got its challengers and all room size are not the same . We are currently upgrading our bathrooms which will be completed in the spring 2020. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Disappointed stay"

2
achiave2016, London, United Kingdom 08/07/2019

I wanted to treat myself and my fiancé to a nice getaway and we saw the hotel online, which ticked all the boxes including a nice spa and sea views. Unfortunately the experience was less than impressive. Upon arrival we had to wait about 20minutes at the reception before speaking to the hotel staff. The lady serving us hardly spoke any English and was unable to answer any of my questions without consulting the second receptionist, who was busy with another guest. The check in for a pre-paid booking took around 40mins. Once we got to the room, we noticed dirty dishes outside our room door. Inside the room looked outdated and the mini fridge had a fault sticker (from September 2018) and wasn't working. The windows were tiny and didn't open properly. The bed was incredibly small as well and all lights had been unplugged. Before heading to the spa we stopped at the reception to complain about the fridge, but the response we got was: "Why do you need a fridge? We won't be able to send anyone out to repair until tomorrow". The response was very rude and we were told if we needed to cool drinks we could just use the bar and buy drinks there. Once we got to the spa, we couldn't find anyone working there so we just wandered around. We couldn't find any towels either. Finally we found an employee and we were informed that they had run out of towels and instead we were given a small hand towel. The next morning before checking out I asked the receptionist where the best place is to go for boat tours and the response was: " I don't know, but I guess I can google that". All in all the state of the hotel could have been excused if the service would have made up for it. The booking wasn't cheap and we were really disappointed with the stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Evening drink"

2
667neilm, Dover, United Kingdom 03/07/2019

What a pity , such a lovely place to have a nice relaxing time and a lovely choice of drinks , but the service behind the bar leaves a lot to be desired , they need to sort this out or will loss a lot of customers

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Neilm, Thank you for taking the time to share your review. We were naturally disappointed to read your comments regarding your visit. Your comments regarding the poor service will be relayed back to our Food & Beverage and the team as this is most definitely not to our usual standards. We sincerely hope that your experience on this occasion will not detract you from enjoying future visits to the hotel. Kind regards, Suresh Abbas General Manager

"Best Place to Stay in Dover"

5
User 01/07/2019

I love the Best Western Hotel and Spa in Dover. Great location , lovely rooms, good food and friendly staff. Right on the waterfront Great health club and spa treatments Easy to get taxis Car Parking provided

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julie, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon tea and spa"

5
User 30/06/2019

I came here with my sister in law for the spa day with afternoon tea. The afternoon tea was great, plenty to eat and it was all fresh and delicious. We were served by carla who was very smily and friendly, and she was happy to change any of the options on the menu if they weren't to our liking for example changing meat options to vegetarian for my sister in law. (I think it could be made clearer on the menu that vegetarian options are available) She couldn't have been more helpful. The woman on reception (at around 1.30) was also extremely helpful and friendly and she went down to let us into the spa as no staff on the spa front desk. We were a bit disappointed that we couldn't find any staff in the spa at all - we found the changing rooms etc but couldn't find where to get the robes etc. We eventually found two in the relaxation room so we decided to appropriate those for ourselves. Because there was no staff on reception the lady who was booked to do my treatment didn't know where I was but she eventually found me and she was very apologetic. It wasn't her fault but I think more signs with guidance on where you're supposed to go and wait if there are no staff on reception would be a good idea. I had a fantastic back ritual and my sister-in-law had a facial and then we spent time in the relaxation room and jacuzzi which was just what we needed. Private changing space in the changing rooms would have been appreciated though. We finished up with a drink at the bar where Sam was very helpful and service was quick.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Wedding"

5
User 24/06/2019

We got married on 22nd June 2019 and it was perfect the staff so helpful and friendly they couldnt do enough for us especially Sian the events manager and Suresh the general manager. I even designed my own menus and there was no issues or complaints the room was perfect and even though we didnt get to use the spa facilities it was nice for myself my mum and a family friend to have a tour of the hotel as we worked there over 20 years ago what a upgrade over the years. Everything was perfect for us and no complaints from anyone everyone enjoyed our day thankyou Suresh Sian and all the staff from the cleaners, maintenance staff, kitchen staff, restaurant staff, bar and reception staff upto the managers and owners once again thankyou so so much for making our day so special..

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Conrad, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and the team looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to the team. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

"Good afternoon tea and spa"

5
User 24/06/2019

Booked a spa experience with afternoon tea and had a great day. The staff at the hotel were lovely, even though there was a wedding going on they were very attentive, especially Loran who stopped by to check on us even though she was overseeing the wedding stuff. Afternoon tea was delicious, and they catered very well to a vegetarian diet. Spa was very good, although it took a while to find any staff to ask about our treatments, but the set up was very relaxing, the treatments were lovely, and facilities were good quality.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Could be so much better"

3
PandaBear182, London, United Kingdom 24/06/2019

The floor is super squeeky and we could hear the room above is walking back and forth in the middle of the night and very early morning. The rooms look quite old with peeling paint, wallpaper and rust. The sink was leaking from the bottom. They also decided to do maintenance in the morning to the jacuzzi which was out of action for 3 hours (until about 10am) instead of just doing it during the night. And to top it all, the morning of our check out we left the room for a bit and put a "do not disturb" sign on the door. We came back in order to take our stuff and check out (within the hotel time frame) and it was obvious that someone came in the room and left a bag in the bed that says "hairdryer" on it!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Cocktails "

5
User 23/06/2019

Spent a lovely evening in the bar enjoying cocktails, serviced by two friendly bar staff. Knowledge of cocktail menu excellent and quality of drinks excellent, even provided table service with a smile.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good pit-stop"

4
Telynor, Wales 21/06/2019

Had a very good (but short) rest here on international trip.Would definitely consider staying again. Night porter most helpful on my late arrival. Good beer. Slept very well, but not long enough, due to having to catch ferry.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Poor Service "

2
User 13/06/2019

Checked into room and builders were still fixing the front door. Went to check out and receptionist refused to let me have a copy of the bill because I booked through Booking.com. They wonder why reviews are poor.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Charlie, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"my stay in dover"

5
User 11/06/2019

best western hotel is an excellent hotel very good service staff were very happy to help and could not do enough for us we enjoyed our stay the hotel is a good standard our rooms were bright and very airy

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Not as good as last time"

2
David H, Vieux-Pont-en-Auge, France 10/06/2019

Tiny pokey bedroom, far too small to have used room service, nowhere to put suitcases, no advice/instruction on how to use equipment. Lift inadequate, poor food in the restaurant, waiter smelling strongly and unpleasantly of tobacco. Excellent service from one waitress and reception girl. Far too long to check in and out.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear David, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Nice Dover Hotel"

4
jeremy_hartigan, Chester, United Kingdom 09/06/2019

The Marina hotel provided a very pleasant stay whilst in Dover on business Situated directly on the sea front this grand hotel offers some stunning views across the English Channel Very convenient for the ferry terminal the hotel boasts a Marco Pierre White bistro My third floor room was clean and comfortable The only negative is that when I arrived around 8pm the checked in took the lift The mirror on one side appeared to have the remains of someone's saliva ! When I departed at 8am the following day it hadn't been cleaned Whilst there is a hotel car park there is also plenty of on street parking available Probably one of the best hotels in Dover

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jeremy, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Spa day and afternoon tea"

5
User 09/06/2019

AMAZING! Great value, great facilities and the staff were all second to none in the spa and restaurant!!! Highly recommend and will return! Changing rooms a little tired and a lack of private changing facilities but other than that bloody fantastic!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Perfect seaside wedding venue"

5
Saylin89, Dover, United Kingdom 05/06/2019

We had our wedding ceremony and reception at the Dover Marina Hotel in May 2019. The Wedding & Events Coordinator, Sian, looked after us from the moment we met her to take a look at the venue, right up until the evening reception - even coming to find us on the dance floor to make sure we had our room key for the night! Nothing was too much trouble for Sian, she was always on hand to answer my (many!) questions and made us feel so much more at ease about the whole process. The venue had been recently refurbished, the ceremony and reception room have beautiful sea views. All staff on the day were incredibly professional and polite, particularly Luke who looked after us and our guests throughout the wedding breakfast and evening reception. It was evident the staff were highly trained service professionals and that they cared about their work. The food was incredible, we opted for afternoon tea as our wedding breakfast and my guests are still talking about "the best scotch eggs they've ever eaten"! The evening buffet was also delicious, you could really tell all food was freshly prepared by trained chefs. On the wedding night we stayed in the recently refurbished Bridal suite which was phenomenal. Great views over the sea, room was sparkling clean and the bottle of bubbly from the staff was just the cherry on the cake of a perfect day. I wholeheartedly recommend the Dover Marina Hotel for any event or even for just a stay in the Hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Saylin, A big congratulations to you both on your marriage! We are delighted to hear that your day went so smoothly both Sian and Luke looked after you so well on your very special day. I will ensure that your lovely feedback is passed on to her. I am delighted to hear that you found our team friendly and you like our food. I will ensure that your lovely feedback is passed on to the team. We hope you will visit us again soon! Kind regards, Suresh Abbas General Manager

"Decent place."

4
User 04/06/2019

Very nice hotel to visit, clean and tidy with polite staff in hotel and restaurant. Room was comfortable and quiet. All needs were met during our stay especially the spa which was very relaxing indeed. Would be visiting again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rosa, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great location"

4
cynthia373, Hastings, New Zealand 03/06/2019

We enjoyed our stay. Our room was average with no view but the seaside location and good restaurant service made up for this. No off street parking that we are aware of. Nice to be so close to the new marina which is a lovely stroll from the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cynthia, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Afternoon Tea to die for. "

5
Wengenite, Chatham, United Kingdom 29/05/2019

After many afternoon teas ranging from average to diabolical finally one that hits the jackpot in true Victorian style. Great quality freshly prepared food in generous portions together with endless tea and coffee. Service which was efficient and friendly in an environment which was interesting, relaxing and private. This outing came in lew of a total disaster refund whilst on holiday last year in Rippon, where the sandwiches would have made good cricket bats , the cakes were mini miniatures, the potsit resembling a thin milkshake and the service totally absent for the whole visit except for a very unfriendly welcome to a cold and poorly lit area of the restaurant. Top marks to Best Weston for a truly magnificent experience at a great price too. Thanks to all involved.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lunch and massage"

5
Crowther1971, Deal, United Kingdom 29/05/2019

Myself and my mum had a full body massage today, and decided to have some lunch first. The gentleman that served us in the bar was just lovely. So accommodating so well done rather good looking guy with stubble and wearing suit. We followed this with our massages. We had them in the same room mine was done by a young lady called Sara and her colleague did my mums. We throughly enjoyed them and came out feeling so much better. Will definitely return thank you.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Crowther, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing views :))"

5
User 28/05/2019

Sea view room, pillows were so comfortable, big spacious family room, although double bed was two singles joint together and not very comfortable but the sofa bed where we put our baby was extremely comfortable... Room was clean to a very good standards, we didn't have any issue with eating outside food outside on the chairs by bar, bar staff was lovely on Sunday Night... friendly atmosphere... also there is a fridge in the room which was really handy and lovely toiletries !!!!! · I believe the Indian man is management, I hope I'm wrong? But he didn't want to listen to me and it was rather embarrassed as there was other people around so I just made the payment for breakfast even though it was already including in the room charge... and even the waitress didn't bother to say anything to us that time so we could have cleared everything but instead it was little bit of hassle for me when I was checking out... for breakfast wasn't any fresh cheese left at all and neither did staff put out anymore like they were putting other things which is a big let down too... same with the pastries there wasn't that much choice and much left even though we were early... :( coffee wasn't nice at all ... Bed could have been a proper double bed and comfortable mattress ...

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Very nice Hotel"

4
deb2835, Wetherill Park, Australia 25/05/2019

Very nice hotel ..had a room with a balcony and sea view couldn't ask for anything better. Really nice and friendly staff ..plenty to choose from at Breakfast always fresh and yummy ...room service was also quick. .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Deb2835, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"A little dated, but still a great place to stay"

4
Rebecca M, Jacksonville, Florida 16/05/2019

It appears that they are doing some refurbishment on the hotel which was nice to see. We reserved a balcony room (which I highly recommend) and it was a bit dated. However, the room was clean, in working order and had all of the amenities that we needed. The staff were exceptionally friendly and very helpful. The bartender in the lobby was great. The views were incredible. If I ever get to visit again, I would stay here again and would definitely recommend this hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rebecca, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Nicely located, staff helpful, clean room"

4
bigbirdLondon, london 09/05/2019

We stayed here for 2 nights, in room 108 overlooking the beach and between the 2 ferry ports. The room was a little on the expensive side, but at least you know what you are getting with such a chain so worth paying a little extra. We had a balcony room on the first floor. We really enjoyed sitting on the balcony on our return to the room to watch the ships coming and going. We were lucky with the weather too so were able to sit outside with a glass of wine. There is free parking around the back with a permit from reception. The bathroom was clean, very hot water so take care! The bed was 2 pushed together so very large and comfy. Hairdryer / safe / iron / good towels / tea / coffee facilities in the room. We didn't eat in the Whites restaurant as the reviews were not good. The breakfast was buffet style and very straight forwards, or you could have cooked to order. Nice breakfast room. I did try to book a facial but they were fully booked so if you thought you wanted this, pre-book as I was quite disappointed. Staff on reception very helpful. Dover in itself is mostly about the ferry port, but the view of the castle is very impressive and walking around watching the ships was good. Go for a walk along the White Cliffs if you can, I enjoyed this more than the excellent castle.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Well Situated But Average Hotel"

3
Andrew F, Liverpool, United Kingdom 08/05/2019

We booked the Best Western for a one night stay prior to taking a cruise from Dover. It's well situated for the cruise terminal, being a short drive (or a walk if you're feeling up to it) away. It's more or less what we'd expected for a seaside hotel like this - decent enough, if fairly old-fashioned and basic in its decor and presentation. The breakfast was decent, though, and of course, the main reason we stayed there was the location. The location was one of its biggest assets, the other being the extremely helpful and friendly staff. We had a bit of a problem when checking out, as despite being assured by the local taxi company that they'd have cars available the following morning, none were available - not for at least two hours. An exceptionally kind member of the reception team leapt into action and insisted on driving us to the cruise terminal - such a kind gesture, especially as we were weighed down with bags and my wife would have struggled to walk there. It was such a lovely gesture well above and beyond the call of duty. If you're after luxury, this isn't it, but it's very well placed for onward travel from Dover, and close to local amenities. And we were well looked after during our brief stay. Thanks!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Disappointing trip"

2
wongaimee90, London, United Kingdom 08/05/2019

My boyfriend had arranged a stay for us at the marina dover hotel and spa as part of my birthday treat. Generally the staff were friendly, however the room was disappointing. There was not a bath but a shower in a very outdated bathroom, where the room itself was rather small considering the price we paid for it. We had a sea view room with a balcony, which had a fantastic view. However, during the night we both felt very uncomfortable as the draft coming in was bitterly cold due to the door not being properly insulated. My boyfriend had arranged a massage for me that was an add on discounted voucher when booking online. When arriving to the spa, there was no record of it, and my boyfriend had to pay full price. Saying that, the swedish back massage itself was very good and relaxing, but the whole process lacked organisation. Although our stay was pleasant, I would not recommend this hotel to a friend due to the room facilities, lack of organisation and high price tag.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Please rest assured that we will pass your comments on to the rest of the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Hitches from our check in continued through stay."

2
User 07/05/2019

On check in for our spa weekend which was planned to be a real treat I was informed that the special flowers and chocolates for my mums birthday had been forgotten, I was also asked to pay for breakfast which I had assumed was included in a weekend package. The young lady on reception was very apologetic and sorted what she could at the time offering to arrange these extras for later but the surprise was a little lost at this stage. Due to the issues I was informed she had moved us from our original suite to one which had newly been refurbed on arrival in the room I have to say it wasn't obvious that the room had been refurbed and the bathroom certainly hadn't been touched during this refurb. The hallway and corridor had dust bunnies in the corners and general debris on the carpets. On a positive note the spa on site was lovely and the staff were great during our treatments I did however try to attend the spa one morning after breakfast to find the hot tub empty for cleaning the sauna switched off and the steam room drains causing an unpleasant smell but my mum has much more success when she visited and used the hot tub. On closer inspection of my booking my breakfast was in fact included and I asked for a refund on the payment for breakfast the gentleman I discussed this with helped eventually but was very stand offish at the time and I had to repeatedly show him my booking confirmation and forward the email and point out the exact paragraph which made it feel like I was trying to pull the wool over his eyes or something...not a great feeling as a customer! Eventually this was resolved and interestingly while trying to resolve this I heard several others have the same issues with their bookings...hopefully this was a computer glitch and will not continue to affect guests. We dined in the restaurant which although adequate all options were very rich leaving us feeling heavy and uncomfortable, the food was also not quite as billed on the menu the fancy descriptions far outstripped the product delivered! We were also surprised to be asked to pay cash for the bread we were offered by a waiter it was not made clear that this was not part of the service and I wouldn't say a few slices of warm bread and butter were worth the additional cost. In all the stay was not what we would expect from a brand such as best western and I have since been asked by friends if I'd recommend this hotel for a spa weekend and I'm sad to say it was a resounding no! If your looking for a one night stop off this hotel is incredibly close to the ferry port and adequate but I'd advise managed expectations! Anything further I'd certainly shop around.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, We are very sorry to see that you have left us a two-star rating, Thank you very much for taking the time to leave us this detailed review. We take reviews like this seriously, and we are sorry to hear that your experience was not as it should have been. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Thank you once again for your time and feedback, Best wishes, Suresh Abbas General Manager

"Birchington Belle not happy"

2
User 06/05/2019

The hotel was not as I had imagined ....our day was part of my daughter's wedding weekend and we were two of many who were staying there and many of us had serious problems with our rooms or stay in general

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you very much for taking the time to share your experience regarding your recent visit to the hotel. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. Being a grade two listed building it has its own challenges. I am pleased to inform you that we have now completed changed our carpets in all our bedroom corridors, central air-con, heating and continuing to renovate our bedrooms. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Honest review"

3
User 29/04/2019

My colleagues and I are using Best western Dover whilst working in the area. Despite the continued upgrade work the place is tidy and staff very helpful The meals at breakfast are good. Evening meals in a large group take more time than they should really As a hotel member we get to enjoy the use of the Gym/spar facilities which are excellent for such a small space. Great friendly attentive staff

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for sharing your experience with everyone and thank you for your loyalty towards the Best Western Brand. We were pleased to have the opportunity of looking after you and delighted that your overall stay was a pleasant one. Thank you for recommending us, we look forward to welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Best Western Plus Dover"

5
StuartH2442, Rushden, United Kingdom 27/04/2019

We stayed at the Best Western Plus Marina and Spa from the 19th of April stopping for two nights with breakfast included. Never been to Dover before but I've always wanted to see the White Cliffs so our weekend was booked. We parked up outside the front of the hotel and was very impressed by how clean and tidy everywhere was. We entered the reception and was greeted with smiling faces and warm welcomes. The reception area and bar is very smart and trendy and as they say first impressions last. We reached our room and it was perfect in every-way beautifully decorated very clean and with a balcony overlooking the harbour. All the facilities provided and plenty of tea and coffee in our rooms. We couldn't fault the room or the hotel. We decided to eat in the restaurant and the food was amazing as you would expect from a Marco Pierre White restaurant. Breakfast was buffet style with plenty of selections and once again perfectly laid out and the staff are very pleasant and helpful. We would highly recommend the Best Western Plus and we would like to thank all the staff for making our short stay perfect in every way.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Stuart, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Breakfast of champions"

5
stevelerwill, Cardiff, United Kingdom 27/04/2019

I've stayed at the Best Western Plus Dover Marina a few times of late, It's my ‘go to' place now, if I'm away for a short trip. There's been a lot of work done upgrading the rooms, which are now beautiful, with amazing views. For me the gym and spa facilities sell it, which are free as a guest in the hotel. They now, even have a resident osteopath twice a week which is amazing. If you're a foodie, the Marco Pierre restaurant serves outstanding food, and the breakfast every morning, for me, is the highlight of my day. If you're staying in Dover, and there are rooms available, do yourself a favour and book up.....

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Steve, Many thanks for sharing your experience with everyone and thank you for your loyalty towards the Best Western Brand. We were pleased to have the opportunity of looking after you and delighted that your overall stay was a pleasant one. Thank you for recommending us, we look forward to welcoming you back soon. Kind regards, Suresh Abbas General Manager

"The most perfectly placed Hotel"

5
dihargrave, surrey uk 23/04/2019

We have stayed here about 8 or 9 times and love it! Staff are all great, Reception, Nicki, extremely helpful! Restaurant Paulo, plus Hannah, but all waiting staff very good. Bar, Liam, Cha and Sam, all great and very welcoming. We had a sea view room! Very nicely decorated and good facilities, lovely walk-in double shower! Comfy bed and fabulous view! The breakfast was a buffet, so as much or little as you wanted! All cooked very nicely! Such a beautiful view from the sea side of the Hotel. Ferry terminal and white cliffs away to the left, the Cruise terminal to the right and channel swimmers or little boating regattas straight in front! :)

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Amazing Easter weekend 2019"

5
senan_malaysia, London, United Kingdom 23/04/2019

Arrived on Good Friday...the check in que was long as the hotel was busy but the front desk did a great job to speed up process. Great location...walking distance to Dover castle and White Cliffs. The sea view rooms with balcony are beautiful...recently renovated with good taste. The general manager Suresh was great,went an extra mile to make sure we were happy. Excellent choices for breakfast & Mr Whites chophouse is a must for steak fans...great service too. My son is a big fan of Starbucks so the cafe next door was frequented regularly too. Do try the Ceylon fish cutlets...simply delicous. We did not have time to try the SPA...but probably next time.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Good Food, Clean Rooms Even Better Staff"

4
devilpiggy, Dover, United Kingdom 16/04/2019

I have stayed a few times recently in this hotel due to work commitments, I have to say it has its problems...... The ongoing refurb seems to impact, the gas in the restaurant, the functioning of the lift, the water temperature and even the water supply...!! However, I have never stayed in a property with such genuine, warm and friendly staff! The head housekeeper is lovely, the rooms are immaculate, the receptionist smile when someone checks in! Special mention for Lucy, nothing is ever too much of a problem for her and believe me, I have unfortunately been a pest at times.... The food is great, the standard never drops and the service from Carla, Lorne and Matt is superb. So, in conclusion, go for the location and the food, but stay for the staff

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review with regards to your recent visit. Being a grade two listed building it has its own challenges. I am pleased to inform you that we have now completed adding central heating, air condition, water pressure, carpets in all our bedroom corridors and continuing to renovate our bedrooms. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. Suresh Abbas General Manager

"Enjoyable Stay"

4
Inspire55452983107, Reading, United Kingdom 14/04/2019

Really clean room and a good size. Staff were very friendly, helpful and professional. Food was delicious and very well presented with lots of choice. Check in and out was very quick . Car park available at rear of hotel. Central location and close to ferry port if you are traveling across to France.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at Best Western Dover is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Short break"

2
Bella2009Midlands, Stoke-on-Trent, United Kingdom 14/04/2019

The staff were all great from the reception staff to the bar staff to the restaurant, They were all friendly and helpful.The staff in the Marco Pierre White restaurant were knowledgeable about the food and drinks on the menu. The breakfast choices were good and the pancakes were great. The fish of the day on the evening menu was good every night and the Alex James cheese with fruitcake pudding was divine. Some of the best food I've had in a hotel restaurant in this country The room, however, was a different story. A sea view room - unable to open the window a small amount as it was a sash window which wouldn't stay up a touch. There was a sticker asking you not to open it wide to avoid pigeons flying in.It might have been an idea to put some mesh across to stop birds flying in you could the have had some "sea air"! Neither would it shut properly due to its age I think so a permanent draught. The bed linen was fine but the bed wasn't very comfortable, In the bathroom the towels were good. The shower was hopeless. Unable to direct the water - this was corrected after a request to reception. A handle to grip on the wall might have helped too. The lighting in the bathroom was useless and the provision of a shaving mirror pointless as it was too dark to see.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Bella, Thank you for choosing Best Western and giving us a detail review on with regards to your stay in Dover. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. We are glad to hear that the team looked after you, please rest assured that we will pass your comments on to the rest of the team. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"good food"

3
buffysox, Dover, England, United Kingdom 14/04/2019

We had breakfast at the waterfront restaurant his morning. Generally better than last time. The fruit salad was fresh, although there was still a selection of tinned fruit ..prunes and peaches. My husband thought the scrambled eggs were made of powdered egg. I am not an expert. The tasted ok.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for choosing Best Western and giving us a detail review on with regards to your stay in Dover. Please accept my sincere apologies that we did not meet your expectations as a Best Western Hotel. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"A delightful afternoon "

5
Jackie G, Dover, United Kingdom 13/04/2019

I was given a spa treatment and afternoon tea as a gift and I don't know how they manage to give such a splendid offer bearing in mind the regular prices. In the spa there is an excellent choice of treatments and one is also able to use any or all of the other facilities the spa offers. I chose the full Swedish massage, which was just what I needed. Afterwards it was upstairs to the restaurant and my gluten free afternoon tea and what a tea! The photo doesn't do it justice - and there was another sandwich, but I'd already eaten that! The staff both in the spa and the restaurant were a delight: so very friendly. If I could afford the £17.95 for the afternoon tea, on a regular basis, I would certainly be back often. The spa prices are reasonable and, since it is fairly close to home, they could very well see me back again quite soon

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jackie, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Excellent spa and lovely afternoon tea"

5
User 11/04/2019

My friend and I visited the spa for a day and were very impressed. Such an amazing and relaxing place to spend our birthdays together. The staff were friendly, they gave us a voucher for free car parking only a 30 second walk from the spa which was great as it's all pay and display otherwise. The spa itself was radiating relaxation and we were pleasantly surprised when they could fit us both in at the same time for an extra treatment. The back ritual was extremely relaxing and again, they fitted us into the couples suite at very short notice. The afternoon tea was very desirable and so reasonably priced. The staff were lovely and the food and Prosecco tasted lush! I would highly recommend this spa for a very good value for money treat.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cheryllegg, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Classic, Old Hotel"

3
Sharon M, Vernon, Canada 09/04/2019

We stayed at the Best Western for 2 nights in March. The hotel is a bit of a hike from the train station (15-20 min. walk). Part of the hotel is being renovated. We were put into a room on the 4th floor and then told that the elevator was not working. The service elevator went to the 3rd floor and then we had to wind our way down many hallways and up a flight of stairs to our room. The room was very cold when we got in and it took many hours before we felt it warm up. The elevator was working on the 2nd day. The view from the front of the hotel was beautiful...overlooking the water but it was too cold to sit outside and enjoy. The lobby was nicely decorated and when the renovations are complete it will be a beautiful hotel. We found a great pub/restaurant called the "Eight Bells" within walking distance.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sharon, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Two night short spur of the moment stay"

2
DayTrip18066070882, Ipswich, United Kingdom 08/04/2019

Hotel is quite old and our room showed it. Continuously asked for a missing sink plug to be replaced to no no avail. We were attracted to the hotel because of the Marco Pierre White Chophouse restaurant. The service was absolutely appalling. Probably the worst we've ever had in this standard of restaurant. The actual food was good but hardly worth the effort of obtaining it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for writing this review on Trip Advisor. We are sincerely disappointed to learn of your experience. As you can see from all of our great reviews, your experience is not reflective of our normally high standards of service. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Nice hotel"

4
PJLOCKW, Chesterfield, United Kingdom 04/04/2019

Great hotel looking out to see. Excellent friendly staff. Lovely clean hotel. Bar a little pricey but it's to be expected. Only downside would be the room was quite small but you don't spend much time in the room. Tea coffee making facilities in room. Nice and clean. Needed a lick of paint in places but it was more than adequate. Marco piere whites restaurant was very nice but expenaive. Food was delicious. Breakfast buffet style was very well cooked and a good choice. Can definatley recommend. Worth a visit.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at Best Western Dover is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Lovely hotel on the seafront"

4
CarolineM3, London, United Kingdom 01/04/2019

Great hotel, nicely decorated, with a nice spa. Breakfast was delicious with lots of choice, both English and continental. We got a family room which was spacious with three large windows overlooking the sea. Be aware that children under the age of 16 are not allowed in the spa - the website does not make this clear.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Caroline, Thank you for taking the time to post a review on TripAdvisor with regards to your recent visit. I am thrilled to learn that the team looked after you and that the overall experience was amazing. The team at is committed to ensuring every guest is provided with a wonderful and memorable experience, and I am pleased this was evident in your case. We truly hope you have the opportunity to come back in the not so distant future. With kind regards Suresh Abbas General Manager

"Box room"

2
pears08, kent 31/03/2019

We booked a superior double room for a night away and when we checked in and went to room we found a very small room with the smallest double bed I've ever seen and as we walked past bottom of bed we had to lean sideways to get past the TV on the wall, definitely not worth the money we paid for it, I mentioned it to staff on desk but was told there wasn't any other available rooms, we had the worst nights sleep ever because I was afraid of falling out of the small bed and was very tempted to check out at 3am. We wont be staying in this hotel again.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Pears, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"great stay"

5
Julia S, sawbridgeworth, United Kingdom 26/03/2019

A very good hotel, with lovely staff, good quality food, fantastic sea view, lovely spa facilities and relaxed seating area in the bar. Close to everything that you need. The rooms are spacious and have nice crisp white linen

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julia, Thank you for your 5* review. We are grateful for the positive feedback and delighted you had a great experience. We hope that you will choose to stay with us again in the future. Kind regards, Suresh Abbas General Manager

"Dover Port Visit"

3
Andrew O, Maidstone, United Kingdom 25/03/2019

Nice hotel in fab location right on the beach front in Dover Harbour, also opposite the de bradelei wharf shopping centre. Lovely walk along the sea front and if walking towards the ferries a great view of the castle. Rooms clean and tidy with all you need. Reception staff all very friendly and helpful. Reception light and airy. Breakfast good with a good selection. Dinner in the Mr White's English Chop House by Marco Pierre White, our service was not good and as we were on a dinner bed and breakfast package the menu not very startling.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andrew, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manage

"Great for a weekend"

5
1CarolW, Royal Tunbridge Wells, United Kingdom 20/03/2019

Lovely cosy, slightly old fashioned, hotel.Brilliant atmosphere and great views across the harbour. Our room was comfortable, but dated. Good shower and tea/coffee making facilities. We were visiting family, but would have visited the castle had there been time. Excellent breakfast, with loads of choice.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Do not judge a book by its cover"

2
Wildgehege, Freiburg im Breisgau, Germany 20/03/2019

This was to be our first ever stay in Dover after years of just driving through. My husband wanted to surprise me with a lovely experience of a typical "old fashioned" seafront hotel with a gorgeous seaview. The "surprise" was fulfilled when we realized this was your BBC Rawlty Fowers, which I love. Basil was nowhere to be found after 3 complaints within the first hour. Pre Victorian plumbing (incl.embarassing experience). We asked for another room but was "full up". Had to survive in a sloping room which probably had not been aired or properly cleaned since Mr Churchill stayed there. Service and food was good in the restaurant, especially at breakfast, Your english breakfast needs to be warmer though. The piano music in the evening was the best thing to remember…..and simply the Location! Safety wise this was a potential fire hazard . Staircases often steep and narrow with limited arrows to turn, especially for old People. The old small lift is not suitable for such a Grande Hotel. Poor value for money especially as we could not find Sybill nor Basil to chat to.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, We would like to take this opportunity to thank you for taking the time to complete this review following your recent stay. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Good Place to stay to visit Dover"

5
TommyTomThomas, Olympia, Washington 17/03/2019

We found this to be a very good hotel: Friendly and helpful staff, comfy rooms, quiet and we slept well, excellent and sumptuous breakfast in a beautiful dining area, good bathroom and shower, adequate storage space, relaxing and well stocked bar, beautiful view of the water from our room. Our room floor was was a bit creaky and uneven, but no big deal. Very clean. The location is excellent and it's a short stroll to get to many shopping and dining options. We had a great time in Dover and recommend this hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tommy, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Fawlty Towers"

1
RomolaDesLoups, London, United Kingdom 16/03/2019

I'm shocked to read reviews from last October and November about the lack of hot water (and sometimes ANY water!) during the refurbishment that is still going on. It is now clear that these problems existed when I booked for my recent 3 night stay. I stayed in early March and had exactly the same problems and heard exactly the same story about taking my feedback on board. I accepted a 30% discount after being able to shower in my room only once in my 3 night stay. I accepted the apology from the staff member. I felt sorry for her and the other staff, believing the statement that they had been assured by their plumber that the hotel could stay open during the work. I now feel deceived. I had thought the hotel was unlucky. As I now know this had been going on since November, it seems like quite a cynical business decision. The management have knowingly booked out rooms that had a 50/50 chance of being completely inadequate, taking the chance that most people wouldn't complain. It's notable that the only people who have been compensated were those who asked on checkout. Others have been allowed to leave with no recompense, and worst of all, the hotel management have continued to take bookings. I had a beautiful room eventually, after a stressful checking in process in which I was initially shown up to Harry Potter's broom cupboard. Sadly, I was unable to use the facilities in either my room or the restaurants for most of the stay. I still think some of the staff are amazing. The management, however, are not fit to run a hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Romola, We would like to take this opportunity to thank you for taking the time to complete this review following your recent stay. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Afternoon tea"

2
User 16/03/2019

After visiting the best western for many years my mum, sister's and I decided to go for afternoon tea at one of our favourite places. When we arrived at the restaurant we were shown to our table which was in the window which we were pleased with. The restaurant staff were initially very attentive however as soon as we placed our order the service suddenly became very slow. My sister ordered the Gluten free option and I ordered a vegetarian option which we have previously not had any issues with. When they arrived however my vegetarian option consisted of stale bread with slices of beetroot in which had been heavily salted. This I thought a very peculiar choice of sandwich and one which I have never had in the 16 years of being a vegetarian. The two other sandwiches were strange options, none of which had any cheese in despite being advertised and despite saying to the waitering staff that I was happy with a cheese option. Mt sister's gluten free option was just as disappointing as mine as it failed to consist of what was advertised. Thankfully one of the waitering staff eventually rectified it but the table service was slow and what should have been an enjoyable afternoon had been tainted. Unfortunately it has left us feeling disappointed with the experience and will not be in a hurry to return.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for taking the time to post this review on Trip Advisor. We appreciate your valuable feedback about your experience in our afternoon tea, I will share your feedback with our F&B Manager for his review and immediate follow up. I do hope that your experience does not prevent you from visiting us in the near future and once again, thank you for your feedback. Kind regards Suresh Abbas General Manager

"An old hotel, very frayed around the edges"

3
Patricia L, Cochem, Germany 15/03/2019

I really want to give this hotel a good review as we have been staying there most times we've passed through Dover, over the last thirty years, but I'm afraid that it is well past its prime. When we first checked in, it was supposedly for a superior room with balcony and sea view. We were given room 110, which did indeed have the view, but the very small bed only just fitted the tiny room, added to which, there was a rather nasty smell. We spoke to the receptionist, who moved us to room 118, a much larger room with a huge bed and nice decor BUT the toilet wouldn't flush properly and the bed was pretty hard. That said, the staff were wonderful, the breakfast sumptious, the bar food amazing and the view incredible. Now for parking. There is a small hotel car park across the road at the back, or you can park on the road in front of the hotel - free from 5:00 pm to 9:00 a.m.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Patricia, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"Lunch "

5
User 10/03/2019

My family and I visited the chop house yesterday for lunch, my daughter and I regularly use the spa and afternoon tea here so I knew the hotel and staff were very good....we all had a superb lunch with lovely atmosphere and very good service...little pricey but to be expected...I would highly recommend it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leigh, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Solo trip"

5
alanelmop, London, United Kingdom 09/03/2019

Lovely hotel,super restaurant, lovely gym and spa.The room I stayed in had massive character and was wonky which I loved.The breakfast offering was good.But really try the restaurant it was magical food.Lovely views of the marina.I would stay again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Fantastic"

5
Jennifer G, Bristol, United Kingdom 08/03/2019

Staff were excellent. Couldn't ask for more, friendly, helpful and smiling in all departments. My room for the first few days suited me perfectly. I had to change for my extra two days, but the new room was fantastic and luxurious. I would definitely book again next time I am in the area and pay a bit more for a balcony and sea view. Loved my stay

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jennifer, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Old and in serious need of updating"

1
Gina B, London, United Kingdom 06/03/2019

We waited nearly 20 minutes to check in. The 1st floor has a really strong and disgusting smell of smoke and we were unfortunate to have our room on this floor. The carpets in our room were stained with something brown or yellow and although we had a suite the beds were tiny, the size of a small double. The whole hotel just had an old feel to it like something from the 1960s

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gina, Thank you for posting this review on Trip Advisor. We are sincerely sorry to hear about your recent experience following your stay. I understand that our Front Office Manager and myself have been in touch with you explaining the situation and the refund processed. Once again, we are very sorry for the inconvenience you have been caused. Please do let us know when you are next returning by emailing so that we can oversee your booking and ensure that you have a trouble free stay. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Disappointing"

2
User 03/03/2019

Went for a valentines spa special. Was not what I expected. Very small space to be able to spend the day. Good job we didn't arrive Untul 1.30pm as our massage was at 4.30pm and dinner at 6pm. Rude spa manager who had ohh mashed booked in at the wrong time and an assistant that was on her phone the whole time. Couldn't spend the whole day there especially if it was full. Had to ask for our own dressing gown and slippers when we had to just spend time in the relaxation room and it was cool. Had the worse massage, extremely harsh with my neck- so much so I had to get seek professional advice after. On the other hand the food at MR whites chop house was lovely and staff were great. I had emailed my complaints to the hotel but never had a response...

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for posting this review on Trip Advisor. We are sincerely sorry to hear about your recent experience following your stay. I understand that our Front Office Manager and myself have been in touch with you explaining the situation and the refund processed. Once again, we are very sorry for the inconvenience you have been caused. Please do let us know when you are next returning by emailing so that we can oversee your booking and ensure that you have a trouble free stay. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Sad, tired hotel with water issues......"

1
sueg39, Tunbridge Wells 02/03/2019

I was here for a conference. I had heard that there was building work going on at the hotel. This didn't worry me at all. However after a busy day I was shocked to discover my room had no water. Sadly there were many rooms with no water. My friends room had an issue with plumbing that was even worse as waste from other toilets ended up in hers. Disgusting and I wouldn't have been able to stay in that room. The staff were lovely but the managers are the ones who have to take responsibility for the mess. Why book a large conference when you have a lot of work on? The rooms were not cheap and it advertised itself as a four star hotel. It is not. When it's not going to plan-there was no water the day before and no hot water either-at least warn people. Offer a free drink or a returning guest offer to try to make amends before the front line staff get the avalanche of complaints. The whole situation was bad and the handling was very poor. The hotel has huge potential but I would not recommend it, or stay there again, while the work is ongoing. Given that best western is a big chain they should step up and help this hotel and its disappointed visitors.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Beautiful hotel"

5
107nancyt, Ashford, United Kingdom 22/02/2019

What a lovely hotel! We stayed here for a long weekend and was very impressed. The room was beautiful and very clean overlooking the sea. They have an amazing restaurant overlooking the sea and the food was just delicious. We also had cocktails at the bar overlooking the sea. We had spa treatments booked in and they were very good and the spa itself is beautiful. We also managed to use the gym which was very big. My husband and I will definitely be returning to this hotel. I can highly recommend this hotel to anyone!! Thank you for such a lovely stay!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nancy, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Valentines dinner CON"

2
Ewan G, Hythe, United Kingdom 18/02/2019

Originally booked "Valentines Party Night". This is what is in hotel brochure and on line. It included Live Musical entertainment. NO IT DID NOT! Booked at £119 per person plus £25 room upgrade to Superior Sea-view, total £263, this was for dinner for two and one night b&b. Later thought that was a lot for one night. Checked hotel website, am a rewards member, found room with b&b for £93. Dinner £45 per person, total £183. Called hotel, got Lucy who apologised for being ripped off and re-booked £183 deal. How many people were conned by £119 package? Suoerior room tiny and cramped, not like picture on website, scaffolding over front of balcony, how romantic. Plastic curtain on shower. Events team failed to reply to email/phone call about confirmation of dinner booking or providing menu. Went into restaurant and found NO valentines decorations, families with young children seated, the only sign that this was the advertised "Valentines Party Night" was a heart shaped chocolate on the dinner table, every table had this. It turned out that people were there to dine from normal menu as well as couples from Valentines menu. After the meal we were not offered coffee and truffles as per Valentines menu. The desserts were not as advertised. Throughout the 2 hour sitting there was NO MUSIC entertainment as advertised. My partner was angry and upset. We expressed our disappointment to our waiter who was excellent by the way, he passed our complaint the Manager. He did not come near us. This dinner was a CON from start to finish. We have been to this hotel for Valentines several times before and were always happy. We will not return! Have added a picture of the restaurant that evening which clearly shows nothing depicting a valentines Party Night. Have given 2 stars only because dinner and breakfast were excellent. DON'T BE CONNED NEXT YEAR!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ewans, I would like to take this opportunity to thank you for taking the time to complete this review following your recent dinning experience at Mr Whites English Chophouse. I would be grateful if you could provide me with your telephone number so that I may contact you at your convenience to discuss your experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I am only sorry you didn't receive our normally high standards of service. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Shocking service "

1
domdomx, Worcester, United Kingdom 16/02/2019

My partner and I stayed at this hotel before leaving for France the next morning. Check in etc was easy despite us checking in after midnight. We then got to our room to find it freezing cold and with half eaten biscuits etc in it. As it was very late we decided to leave it and wait to mention it until check out in the morning. Upon check out I told the staff the issues to simply get oh I am sorry to hear that. To then be asked by the couple behind myself to reiterate my room number. I told them at which point both myself and then both felt outraged. They had been moved out of that room earlier that night because the hotel knew the heating was not working in there and as it was snowing at the time with old windows there being no heat in room whay so ever. I spoke to the manager who assured me I would be refunded half the cost for this serious negligence of the hotel. I am now back from holiday and still no refund to be seen. This hotel clearly has no morals and I would never stay here again or recommend. Absolutely disgusting service

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write such an extensive and in-depth review - your feedback is really valuable to us. Your comments are concerning to hear. We would like you to contact us so that we may discuss this further, and seek a way of rectifying the situation... Best wishes, Suresh Abbas General Manager

"Valentine's "

3
rachelgF5303VD, Kent, United Kingdom 15/02/2019

Must say the atmosphere was nice, but we sat by the window bit cold, the food was very good, the service was poor, they need more experience, they couldn't open a bottle of wine we had to poor our own water as well as opening it, bit picky but you expect better, we had to as for a menu for dessert, we was not offered coffee after, lovely place should be better staffed

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rachel, Thank you for taking the time to post a review on TripAdvisor regarding your recent visit to Mr Whites English Chophouse at Best Western Dover Marina Hotel. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our Food & Beverage management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"Alarming!"

1
User 13/02/2019

So much potential at this hotel! Great location, spa facilities and therapists are really professional. Room was a good size, comfortable bed and an amazing sea view. Unfortunately the building is in a bad state or repair with a big leak through the corridor ceiling/lighting which set of alarms on both nights of our stay. An alarm also went off during a spa treatment (not very relaxing!). Prices of spa treatments are also wrong on the website - they have two websites with different prices.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Amazing sea view room and one of the best castles in the UK right there !!"

5
Duchess1111, Kent 12/02/2019

We stayed in one of the newly refurbished deluxe rooms with an uninterrupted view across the English Channel, which was amazing. The room was very well furnished, the bed was massive and so comfortable and the bathroom was beautifully done with a big rain shower and a free standing bath. The hotel is undergoing refurbishment at the moment so not all rooms will be like this but they will be i am sure. The bar and lounge area is nice and the staff are very helpful and friendly. The in house restaurant is Marco Pierre Whites and does the most fantastic fish and chips.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Duchess, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Bourdet1"

5
Margaret B, Deal, United Kingdom 08/02/2019

The Best Western Hotel was originally The Churchill Hotel on the seafront Dover. This Hotel as been refurbished to an extremely high standard and the Restaurant etc now comes under the auspices of Marc Pierre White one of our highly acclaimed and brilliant Chefs. The culinary presentations and quality of food are outstanding, we visited there for Sunday Lunch which has now changed from a car very to you being served at your table which is much better. The staff are attentive and the atmosphere is what I would term as layer back formal not stuffy just comfortable and relaxed. Do pay a visit but book ESPECIALLY for Sunday Lunch. For your information: Sunday Lunch. 2 courses £17.50p 3 courses £22.50p Such a shame however a cheeseboard is not an option instead of a dessert. I have not as yet experienced the rooms.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Margaret, Wow, thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you during your visit to Mr Whites English Chophouse. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Poor shower! "

2
DanDHam, Deception Bay, Australia 03/02/2019

We are all for water conservation! But a shower the dribbles down your back is ridiculous. Worse still us it took almost 8 minutes from turning the tap on for hot water to make it to the room. It's a shame because the staff are quite pleasant, the decor is old but clean and its reasonably good value for money. But a fundamental has got to be a decent shower, particularly in winter.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Dan, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we are upgrading our water pressure with new water tanks and pipes by end of February. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Very nice stay, thank you!!"

5
Audrey11871, London 28/01/2019

Just 15min away by walk from the station. 20min away from the Castle. Perfect location! Very nice people at the reception. Room clean and nice. Delicious meal at the restaurant! Even a sauna and jaccuzi! That's definitely the best hotel in Dover! We highly recommend it.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Audrey, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Great Location"

4
HantsFlyer, United kingdom 27/01/2019

Usually I stay slightly out of town when going out of Dover but mix up meant I booked this place and I have no complaints. Parking was free after 5pm till 9am the next morning on the promenade in front of the hotel and they do provide a parking pass in the car park at the back otherwise. The hotel as described is Georgian and from that respect not modern, but it is clean and tidy apart from that and my room was more than adequate. The staff were friendly and efficient, the only real complaint is there is only one small lift for the hotel and as everything seems to be on one long corridor it can be a bit of a walk, but this is all minor. It's a five minute walk to the town centre although I didn't find the centre of Dover a very appealing place for a drink although thats not the hotels fault. So all in all I would recommend this place if you are staying in Dover and its only a 5 minute drive from the ferry port

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Weekend away"

5
RandomOpinion, Southampton, United Kingdom 27/01/2019

Another nice stay at this Best Western Dover Marina hotel. We had a first floor with balcony so lovely views over the water. The visibility was so good we could see France! Bed a little hard, although comfortable. Room very warm so we turned the aircon and radiator off! The heated towel rail in the en suite bathroom was brilliant so the white towels were toasty warm as well as clean and fluffy. We had a shower in the bath so had either option. Safe was in the wardrobe. Nice spacious room. Food very nice. We ate in the hotel quite a lot. Breakfast was plentiful with lots of options. Staff friendly and helpful. If you drive, park opposite behind the shopping outlet centre - make sure you get a permit from reception though. There is a lift.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"Best stay ever"

5
User 27/01/2019

Excellent food lovely room can't wait to stay again honestly Marco Pierre white restaurant is incredible and so is the bar area and the spar and gym breakfast is nice a light and a wide range of choice I can't recommend Dover marina hotel enough

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear John, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager Delete Response

"Mr Maheethan "

5
anandm824, Dover, United Kingdom 22/01/2019

Hotel restaurant Marco Pierre is very well presented and the food/ service is fantastic. Keep up the great work!!!! Food choices are great and tasty as well. Also value for money. Staff employed are very well trained to address my needs.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Maheethan, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager Delete Response

"Marco Pierre whites kent chophouse"

5
967craigk, Dover, United Kingdom 22/01/2019

Excellent food, excellent service. A superb evening. I will Highly recommend to anyone. I will definitely be returning in the near future along with fellow colleagues! 5stars all round ***** Absolutely brilliant divine food on offer in the amazing setting *under the white cliffs of Dover in such a characteristic hotel*

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Craig, Thank you so much for leaving us a five star review! We are pleased to hear that you were extremely happy and the team looked after you. We really appreciate such a detailed and complimentary review, this is the experience we aim for all our customers to have. We really hope you return soon. Best Wishes, Suresh Abbas General Manager

"So ,so."

3
User 21/01/2019

We had a Groupon voucher for two treatments and an afternoon tea. On arrival we were taken to the spa relaxation room where complimentary tea , coffee and juice was available supposedly, there was no water to make the tea with or milk and no orange juice,I asked for them to be replenished and was told they had only been so an hour earlier. I appreciate there has to be a certain ambiance in the spa, but in the relaxation room you couldn't see a hand in front if you because its so dark,also when we were seated ,before treatments it would be useful if the chairs they seated you at were dry, I had my clothes on and hadn't changed at that point as we had just arrived and my trousers were soaked through because someone had obviously sat on them soaked from the jacuzzi or sauna ! . I asked about robes and slippers ,I knew they were available for a deposit of £5 ,when I asked for some the woman at reception looked at me as though I was speaking a foreign language and said she couldn't log in so she would get her colleague to sort it out ,no one got back to us. We had our treatments my husband was pleased with his and I was initially pleased with mine ,but less than 24 hours after my manicure it was peeling and flaking,not pleased seeing it would have cost £25 if I hadn't had a voucher. The afternoon tea was OK although we would have preferred more sandwiches to cakes. If I ever went back I would probably have a different treatment and make more use of the facilities ,we were told to arrive 15 minutes before treatment ,but chatting to other customers they had had their treatments after ours but had been there from early in the day so we felt rushed to have a jacuzzi and sauna before tea .

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to our Waterfront Spa. Please be assured that we have taken your feedback on board and my personal follow up with the team. We value your feedback and hope to have the opportunity of welcoming you back in the near future. Kind regards, Suresh Abbas General Manager

"Good Hotel"

4
Sue G, Thundersley, United Kingdom 16/01/2019

Enjoyed our stay here, once issue of booking in solved. They had us down as just a double room and not the 2 night package that we had booked. This meant we had to keep accounting for ourselves around the hotel when going for meals etc. (Otherwise it would have been a 5 star!).We had a lovely room overlooking the sea and harbour, brilliant to watch the sunrise in the morning. Room was comfy and loved the double shower in the shower cubicle (one large overhead and one powerful handheld).Meals were good, especially breakfast - a good choice, including plenty of fresh fruit and cook your own waffles!Spa was great - really enjoyed using the steam room and jacuzzi, didn't try the gym.Parking was behind the hotel in a retail car-park (free ticket given) and that worked well, also had to visit the shops while there!

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Dear Sue, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed your stay and delighted to read that our team looked after you,. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Remarkably cheap but a little tired"

3
TheTabascokid, Greater London, United Kingdom 05/01/2019

I recently stayed for two nights at the Best Western Plus Dover Marina and was, on the whole, pleased. Starting with the price, being able to book a seaview room at short notice for around £50 a night is quite something so I had to take this in mind when thinking how to review the hotel. Basically, it's pretty tired on the whole but has areas that have been decorated pretty recently so has real contrasts. The reception looks very fresh and new but my room had badly painted windows, an air conditioning unit that was broken open and a general run-down feel. There was nothing that I'd complain about specifically as everything worked, but don't expect luxury. The staff were all friendly and helpful with no issues at all. Parking was easy and free. I would stay again as it's convenient with a great view.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Average stay"

3
Fi642014, The Royal Town of Sutton Coldfield, United Kingdom 04/01/2019

I have stayed at this hotel several times and unlikely to again. The service was very good, location for our purpose was very good and good price. However, the keycard has had to be reprogrammed on each occasion. On this visit the bathroom was old and dated the bath was chipped, marked and looked grubby... from age not dirt. The shower didn't work so had to get maintainence to sort. Every visit there has been one issue or another all relatively small but they all add up so it had its final chance and therefore will stay somewhere else going forward.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Best hotel in Dover"

4
Susiev952, Uithoorn, The Netherlands 29/12/2018

Have just stayed at this hotel again before catching a ferry. The hotel is modernising its rooms. We had a superior double with sea view and we were very comfortable. Sadly, as with most older buildings, the floors creak badly, however this didn't affect our sleep. The breakfast buffet is excellent and very good value if you book it in advance while booking your room.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susiev, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Avoid"

1
Gem1111111111, Perth, United Kingdom 28/12/2018

Dirty grubby rooms with single glazed windows freezing for a family we have a 10year old 5 Year old and newborn baby decided to stay on our way back from France. A decision we learn to regret after checking in we were shocked at the horrible dated cold room the bathroom was cold and dirty and worst of all we found a screw hanging out of the carpet disgraceful and they called this a family room they are lucky I found it before it caused harm to my children.Manager Came up and seemed uninterested apologises then disappears avoid this hotel like the plague.

SureshAbbas, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Unfortunate slip up by staff member"

3
peteroaktree, Aberdare, United Kingdom 26/12/2018

We stopped over here on our way to Belgium. Close to ferry terminal and easy drive. Parked on street as in the evening and night there are no restrictions. Room was fine. Bathroom though had no ventilation and there was a smell probably of cleaning materials. Not significant to move rooms. Opted to eat in the bar. The bar is in the front of the building and was on times cold when the doors were opened to the outside. Ordered food at the bar. after 45mins no sign of food. On enquiring the bar staff said it would be with us shortly. However on further enquiries the food had been sent by room service to our room. We were patiently sitting in the bar. It eventually came and enjoyed the food. Offered as an apology a free desert which we took. Mistake probably due to wrong button being pressed on till.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Peter, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"elegant hotel"

3
DorisHeimgartner, Canton of Zurich, Switzerland 12/12/2018

This hotel, as well as the entire seafront, somehow bears a nostalgic air of Dover's booming 19th century... It has an elegant lobby and dining room with a glass window porch. The relatively small and simple room was clean, bright and with seaview. The only real downside here was the constant honking from the ferry port throughout the entire night...but of course that would apply to all the seafront hotels... We enjoyed a good breakfast (not included) and staff was friendly.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Doris, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"A night in Dover"

3
Rob N, Milton Keynes, United Kingdom 11/12/2018

We have stayed here several times before we wondered what it would be like this time. We had a nice room, everything clean and tidy, all the staff seemingly interested in their jobs and all helpful. It is the moment undergoing a renovation and this is being managed well within the hotel, causing very little disruption to the guests. The evening meal was adequate but over priced and breakfast was ok.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Rob, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"best Sunday lunch ever"

5
james b, Dover, United Kingdom 09/12/2018

a buffet style Sunday lunch, starters were great and a lot of them, main course was a choice of Beef, Turkey and Pork plus all vegetables, and puddings were to die for, service was excellent, all staff very attentive.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear James, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Christmas party"

5
User 08/12/2018

We had our work's Christmas party here last night & it was absolutely great! Not been to a Christmas party here before & there was only a small group of us so we were a bit concerned we might be shoved in a corner somewhere to allows room for bigger groups but we needn''t have worried, our table was roomy & right by the dance floor!! Table's were well decorated with crackers & party poppers, food was absolutely lovely, probably the best Christmas dinner I have ever had at a party like this, well done to the chefs. Waiting staff & bar staff were really nice & the dj & disco were great! He played plenty of cheesy crowd pleasers & lots of Christmas tunes too! Thank you Dover Marina, we had a brilliant time & we will definitely be back next year!!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your review with regards to your recent Christmas party experience with us.We really appreciate your loyalty and taking the time to share your valued comments. I am thrilled that you had a great time and delighted to read that our team looked after you, It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. Best wishes, Suresh Abbas General Manager

"Very dissapointed"

2
User 01/12/2018

We booked to stay here for two nights we had drove 2hrs to visit Dover, the first room we had was very noisy and the tv was not attached to the wall properly so we got moved to another room which was better but was still not very nice the shower has no power and you either get very hot or freezing cold water, there's only one lift which is tiny, I will not be staying again or recommending this hotel overall we was dissapointed.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Wander, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Location , Location"

4
Sydneysider123456, Sydney, Australia 25/11/2018

The Best Western Dover is just across from the Beach on the Beach Front. We had a 1st floor room with a balcony. Room was very comfortable. Buffet Breakfast was plentiful and what you would expect from a English Hotel. The coffee shop served excellent coffee.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Sydney, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Disappointed "

2
User 25/11/2018

We booked to stay as our boiler was broken we had no hot water and very little heating. Our son was poorly to top it off so we decided to have a night of comfort after the struggle at home in the week. Reception staff were lovely and we were excited to have a pleasant night ahead.. Had baths and got ourselves ready to watch tv and be warm. So disappointed the old sash windows knocked with the wind all night letting in the cold sea air. The room was absolutely freezing. And we unfortunately didn't get the night of rest we had hoped for.... it's a real shame as we are local and use the spa and restaurant often. Shame the room was such a let down.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Julie, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"The best hotel in Dover "

5
User 25/11/2018

We booked the room in hotel for very short break in Dover the hotel was beautiful right front of the beach we arrived on Friday night the room was spacious with good amenities only missing was drinking water which need to purchase from bar The bed was super comfortable and we had good night sleep next day morning we went in restaurant for breakfast greeted by gentleman and shown to table Selections of breakfast was good with lot of variety and friendly service Overall Experience was wonderful well worth it

"Attentive staff, cold rooms"

4
nicolarX1567KZ, London, United Kingdom 23/11/2018

My partner and i went away for a short break and to make use of spa, the reception was welcoming and professional, and the room clean and sufficient, but the radiator was stone cold, being November i expected it to be a physically warm welcome too. I called dowm to reception who sent up maintenance men in minutes, the very kind men bled the radiator and left us to warm up. Unfortunately the hotel has sash windows that were very draughty, the curtains were actually swaying from the drafts. So i went dowm to ask for an alternative form of heating. The radiator was cold again and so the portable heater saved us. The spa was very good, and i felt for the staff there as they tried to relax us, but with fire alarms going off half a dozen times in the 2 days we visited the spa it was hard we did not know whether or not we should be evacuating, neither did staff! The Hotel, Spa and restaurant staff were all kind and helpful, i couldnt fault them. The biggest let dowm was communications with the builders working in the hotel, and their communications with guests i felt at least put up a Notice of apologies for inconvenience. (Dust,banging, power tools, letting of fire alarms and tools in corridors). We will return to this hotel once the builders have completed works. But in warmer weather.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Nicola, Thanks for taking the time to share your review with us. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. our satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great location, rooms and fantastic breakfast!"

5
Smill722, Australia 22/11/2018

No idea what people complain about. This hotel was great. Our room was really large and spacious, clean and I decorated perfectly. The location was fantastic right on the waterfront, staff were friendly and the breakfast was SO GOOD. Delicious and so much variety. We loved our stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Smill, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Small Rooms, Poor Spa Experience but Good Food"

3
User 22/11/2018

This hotel was more of a three star than a four star. Although the rooms facing the seaside have good views, they are very small and old. We stayed at one of the rooms near the top (level 5 or 6 it was) and the windows were peeling away. The bathrooms too were very small and the bed in a confined zone. The food itself in the downstairs restaurant was nice and the lounge area too. However, we booked the spa in advance and were seated only to wait an extra 20 mins to have a massage. The massage itsef was average and my girlfriend didnt even have a massage because the people who arrived after us were booked in before us and were given priority so she wouldve had to wait an additional 30 mins (perfect end to a romantic trip!). All in all, the hotel experience was okay but staff at the spa need to arrive on time to stop customers from waiting.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jonas, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent visit to Dover. I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your loyalty towards the brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"The good was very good but the bad...."

3
User 18/11/2018

Checked into this hotel in November 2018. I chose it for a variety of reasons. Name recognition of the Best Western Brand, price and location. I had two nights to kill after 9 hard days on the road before I flew out of Heathrow in London. Looking for relaxation I chose the Best Western because it was on the harbor and centrally located in Dover tourist area. I walked a short distance from the ferry docks and found the hotel with no trouble. I was met at the desk by a staff member who quickly found my reservation and checked me in. I was given room 401. I went up to my room and noticed that it was at the end of the hall out a glass door that led to the stairs. Hummm? I entered the room and noted tasteful decor and a comfortable looking room. As I walked to the other side of the room to put my stuff down I walked into the wall. Hummm? After a rough crossing of the Channel I thought I had not got my land legs back. Started again and walked into the wall again. I don't drink and was not that tired so I took a hard look at the room and found the floor sloped sharply from left to right. Hummm? I thought at that time to go back down and request a different room but decided I was tired and could live with it. I checked the bath. Very well appointed with a deep bath tub and I could see myself taking a long hot soak after so many days on the road so okay I could live with the floor. The room was a little stuffy so I turned on the AC to air it out a little and began to unpack. As I looked around I began to notice a few other things. The walls sloped inward too. The room was out of plumb and not just a little. But once again I decided I could live with it. I decided a quick shower and a trip to a nearby seafood restaurant was just the thing. Turned on the water to let it warm up and found that the hot water was short of hot and water. AT check out I mentioned the hot water and was told they apologized and were aware of the issue and working on it. Undressed by now and really not wanting to mess with changing rooms this late I vowed to talk to management in the morning as I was staying another night. As I was getting dressed I noticed the room was still a little stuffy and warm. I walked over to the AC and noticed that the vent cover for the AC was missing but I did feel some cool air so life goes on. I dressed and went out for a nice evening. I returned and went to bed. In a few hours I woke to a hot stuffy room. Seems the AC may be on a timer and switched off after a period of time. I reset it and went back to sleep only to repeat the process once more. In the morning I went down for breakfast. I had paid for a breakfast buffet upon registering. Once again staff was polite and helpful. The buffet was nicely laid out in the restaurant with a nice variety of items. The view of the sunrise over the channel was stunning. I went walking around the town and returned to do something about my room. I had wanted to print my boarding passes for my flight but the monitor to the lobby computer would not work. The desk clerk offered to have me email the passes to the desk and she would gladly print them out. It was at this time that I discovered I would not be staying the entire night so I decided just to live with it. Once again the staff was very helpful as a young lady and man helped me plan how to get to Heathrow and catch an early flight back to the States. Once again the Hotel had some very good thinks, service, and some very bad things, the room. Dover is an easy train ride to St. Pancras station in London and then a short underground trip anywhere. Room 401 really should not be used for guests no matter how cheap. It is just not suitable and using it just cheapens your hotel. But the staff is wonderful. The good and ugly of it. If you like my review please follow me.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking your time to write an detail review with regards to your recent hotel experience. Being a grade two listed building which is 187 year old, our rooms will be getting new bathroom fittings, water pressure system, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"John sawula"

1
johnsS7087KP, Nottingham, United Kingdom 14/11/2018

I've had the misfortune to have been booked into this establishment for 6 nights. Inspire of having having stayed on numerous occasions of hotels belonging to this group. I've yet to come across and establishment of this ineptitude. I've made repeated requests to get my TV working. However this pales into insignificance to my brothers's problems. He reported the lack of any hot water, enabling him to have a bath. Plumbers arrived dismantled both the bath panel and sink, stating that no hot water was available. Initially he was offered an alternative room, to check the availability of hot water. He saw the room, but was amazed that at 5 pm that it was not made up, and the toilet was soiled from the previous. This room he refused. Subsequently after 6 hours he has been offered an alternative room (downgraded) where he has been assured that hot water is available.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear John, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Great weekend"

5
timetachyon, Canterbury, United Kingdom 11/11/2018

There was a large contingent of Dukies staying for our 50th year reunion at the Duke of Yorks Royal Military School and we had a special deal. I had room 103 which was a Single Friday 9th to Sunday 11th November. Excellent BAR, breakfast buffet in the morning. I enjoyed very much the small Gym in the basement and excellent front of house staff (very patient and welcoming). Overhall for £69 a night B+B an excellent stay. My only criticism would be the wardrobe should be deeper to take Suits, Jackets and Shirts. Thank you. David.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Luxurious overnighter"

5
wecNormandie, normandie 07/11/2018

Stayed on the way back to France. Huge comfortable bed, sea view, big fluffy towels and lovely welcoming staff, who made checking in and out very easy. A decent beer and G&T in the bar. Breakfast was excellent - nice touch having vegan butter! Would stay again!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Normandie, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Seriously understaffed hotel with unsolved hot water supply issues"

2
Raquel669, San Diego, California 06/11/2018

The hotel is below the standard of a Best Western in the US or a 3 star hotel in Europe. It is rather old and tired. Worst, we were there three days and we only had hot water one day. One day they sent us to the spa, where there was hot water, but no human attendant, so it was very hard to find anything, as it nothing obvious to the first timer's eye. The last day we were transferred to a lower class room, but received no compensation for the downgrade. While one of the staff persons did all she could, a young man who introduced himself as the manager was extremely rude and insisted that "we, the customers, just HAD to understand" that they had a problem and did not care at all about the problems caused to the customers. In addition, since this is an understaffed facility, there was seldom a person at the Reception and nobody answered the phone when we call "Reception", regardless of the time of day. The worst hotel in a month-long stay in Europe

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Raquel, Thank you for taking your time to write to me with regards to your recent hotel experience. Being a grade two listed building which is 187 year old, our rooms will be getting new bathroom fittings, water pressure system, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I was disappointed to receive your feedback, and as such, I would appreciate if you could give me a convenient time to discuss your disappointing experience in detail. My email address is gm@dovermarinahotel.co.uk. In the meantime, please accept my sincere apologies for your disappointing experience. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Too little time"

3
trevorw535, maidenhead, United Kingdom 05/11/2018

Whilst I've previously used the hotel many times, road closures meant that I arrived so late that I was only able to stay for an hour. The night manager was most helpful and understanding. The hotel is ideally situated for the ferry port.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Trevor, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear that you liked our location, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Another good stay"

5
denles, london 04/11/2018

My second stay here just for one night before heading off to France..Both times I have thoroughly enjoyed my stay. Didn't have breakfast this time but did on the previous stay and it was great. Had room 302 on both stays and yes the bathroom is a little shabby but was clean with a shower that had good power and soft towels. Bed was very comfortable and a great sea view. I will definitely return as apart from really liking everything about the hotel the location is perfect for using the port to France.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Denles, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed you enjoyed your stay and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Review of White's English Chop House Restaurant, Marina Hotel"

2
Travelwise207, London, United Kingdom 30/10/2018

The Marina's restaurant has never been good, so we visited this time because it had changed to something (I guess) endorsed by the Michelin chef Marco Pierre White and we hoped for far better things. Whilst the food isn't badly cooked, I could not recommend this restaurant to anyone other than someone who doesn't care about the food they eat. Vastly over-priced, mediocre and trading on a famous chef's name but failing to deliver imaginative, quality, well thought out menus. Charging for bread always annoys me, but in this case 'Warm Baked sourdough' at £3.95 appeared to be just defrosted French loaf that was still cold and slightly damp. Be warned. Don't waste that hard earned money. A 2 and 3 course lunch, bottle of wine with one coffee £101!!! Ye Gods!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for taking your time to write to me with regards to your Marco Pierre White Chophouse experience. I was disappointed to receive your feedback, and as such, please accept my sincere apologies that we did not meet your expectations in particularly our restaurant prices. As Dover is rapidly investing on this historic town, we are one of the the first to embrace change, whilst we haven't increased our food & beverage prices for a while, when we do, we review all our competition and market influences. I will certainly ensure you comments are considered when we next review our tariffs. I do hope you change your mind we have the pleasure of welcoming you back in the near future. Thank you again for sharing your feedback with us. With much appreciation, Suresh Abbas General Manager

"Lunch Disappointment"

1
User 29/10/2018

I have been going to the Dover Marina Hotel in all it's guises, for lunch, for more than 50 years now. The latest visit was a huge disappointment. I was hard put to find anything on the lunch menu that I wanted to order but went for the Chicken & Avocado Caeser salad. It consisted of a large bowl of lettuce with a few cubes of chicken, thin slices of avocado and some grated cheese on top. I could have knocked this up at home for less than a pound but it cost me £12.50!!! Most of the other people in the dining room were having afternoon tea (at 12.30!!) so I think that says it all for the lunches! Sadly I shan't be going back for lunch until Marco Pierre White is no more!!!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Anne, Thank you for taking your time to write to me with regards to your lunch experience. I was disappointed to receive your feedback, and as such, I would appreciate if you could give me a convenient time to discuss your disappointing experience in detail. In the meantime, please accept my sincere apologies for your disappointing experience. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Overnighter"

5
HAPPYDAYS1995, Leeds, United Kingdom 29/10/2018

Well located very close to the p & o ferry port for Calais. Rooms are basic but adequate for one night, breakfast is buffet style and plentiful, great views of the channel and the white cliffs would recommend to anyone.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your anniversary and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Great loation"

4
Gary D, Melbourne, Australia 28/10/2018

We stayed here for 3 nights 5 6 7 october on the 4th floor it was a last minute decision after we could not stay at our b&b due to its disgusting condition .Our stay here was great car parking around the corner was free .Breakfast was very good our room was good with a view over the port watching the ships come and go .Good staff would stay here again .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Gary, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Amazing location"

4
User 28/10/2018

The hotel is in a vintage style, very cramped corridors and elevator but it added to the charm.The superior room was very nice, clean and cozy although the toilet was average. Very nice balcony with views. The lobby is small but delightful. I didn't use the restaurant services so I cannot say anything. Alex who made check in and check out was very professional and pleasant. Cha and Ceri from the bar were very nice and they made sure that we would not miss anything. I would recommend the hotel and will definitely be back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Alicja, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Our Wedding Anniversary"

5
User 21/10/2018

It was our 20th wedding anniversary and wanted to go away and do something! My Husband decided to take me to Dover! I loved it! Loved the hotel loved the staff, all very friendly and knowledgable, food was amazing and will definitely be back again! So you will have to stock up on Pino Gregio

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Debbie, Congratulations, wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your anniversary and delighted to read that our team looked after you,. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Decent, worth a stay"

4
DomBro79, London, United Kingdom 21/10/2018

We arrived late on a Friday and there were a couple of parties going on. At first I was wondering whether we'd get any sleep however everything finished up at a decent time. All the staff more than happy to help and they definitely make the place. Breakfast was really good in the morning and a great view of the harbour. Only down side was the rooms feel a little bit old and in need of love - but that wouldn't put me off coming back.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review on TA.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Needs updating"

3
carlosandray, Brighton and Hove, United Kingdom 20/10/2018

Stayed here for three nights for work. This is a beautiful old building with loads of history. At the time of my visit the air con was being updated. I had no air con in my room. My friend in the next door room gave me their fan. Did ask for one at the front desk, but didn't receive one. I left the window open day and night so wasn't really a problem. There were gaping holes in the ceiling for the air con. The room was OK for one person but would have been a squeeze for two. The TV was in a good position opposite the bed. The usual furniture, also iron and ironing board and hairdryer. The bathroom is good, however very dated, definitely needs modernising. Especially as the downstairs restaurant, lobby and bar have an elegant modern look. Breakfast was really good, with a nice selection of the usual stuff plus cold meats and cheese. I'm only giving this hotel 3 stars because of the disruption caused by the building work.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Carlos, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Coffee Morning"

4
Chelseaboy22, Dover, United Kingdom 20/10/2018

Have been a regular visitor for many years popping in for a coffee and the occasional beer. Since the restaurant and bar have taken on the Marco White brand the costs have escalated. Wont be going here again - rip off.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to complete this review on TA. I was very surprised to receive your feedback, and as such, I would be grateful if you could provide me with further details of your experience as we don't have any record of such an experience. I can be reached on gm@dovermarinahotel.co.uk. In the meantime, please accept my sincere apologies for our shortfalls. I do hope we have the pleasure of welcoming you back in the near future and once again, thank you for your feedback. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Terrible experience"

1
User 15/10/2018

A few points: 1) We requested a quiet room, but instead a band was playing incredibly loudly until late into the evening. 2) The Chlorine in the pool was so bad our eyes were stinging and red and could only spend 5 min, max in there. When we complained to the lady at the reception, she lied and said this was the first she had heard of it, even though we spoke to our neighbouring guests who had had exactly the same conversation with her. 3) the hot water and plumbing was not working 4) not enough food ready at breakfast - had to keep asking for things to be refilled, like milk or hash browns etc 4) when we left a day earlier than our booked stay because the experience was so terrible, and they did not even refund the night we did not stay. Even though we could not sleep or shower very well in the hotel. Disgraceful. Especially when i paid so much for the experience. If Best Western would like to discuss this with me. please do not hesitate to contact me.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jinna, Thank you for taking the time to write this review with regards to your recent stay with us. First of all, please accept my most sincere apologies for what clearly was a disappointing experience. Please rest assured that we have taken your comments on board and passed them on to the relevant departments for their review. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new bathroom fittings, air condition, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! I hope we may have the opportunity of welcoming you back again in the very near future and restoring your faith in us. With much appreciation, Suresh Abbas General Manager

"Great water views and gym"

4
spssorg1, Jacksonville, Florida 12/10/2018

The excellent gym was a pleasant surprise, as most hotels in this price range in the UK don't seem to have one. The bartenders were great, and the selection of beer was as well. I stayed just one night after visiting the White Cliffs, which are maybe ten minutes' drive away.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our location and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover Habour port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Short visit in Dover"

4
Mattias J, Linkoping, Sweden 10/10/2018

The staff was very friendly and helpful. The breakfast was good and filling but a bit over priced. We ordered room service and the food was very tasty and arrived quickly. We also had dinner in the bar, amazing fish & chips. The room was clean and the balcony was very cozy with a great view. The spa was small buy clean and modern.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear mattias, Wow 5 stars! Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our hotel amenities and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover Habour Port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Dissapointed"

2
MrsJagger1983, Birmingham, United Kingdom 07/10/2018

We Stayed here before a cruise in September, only just had chance to leave a review but this hotel left us very dissapointed. We were under the impression we had booked a family room that was suitable for 2 adults and 2 children as stated on the booking (even though we only had 1 child) however arrived to a tiny room with a single bed put in the room with all the furniture still left in the room pushed up against another table so none of the furniture could actually be used as there was no room to move! The shower wasn't working property had no pressure so was just dripping when you put it on. When we got there we wanted lunch in the restaurant to be told they was closing it so we had to wait for another hour. We went back to find the exact same menu had been put up in price. We had to wait ages for our food. We had soup for starters and I ended up asking for bread to which the lady wasn't sure if we got it or not. She finally came over with bread but we had pretty much finished the soup by then. We were charged a lot for this “family” room. I feel maybe the hotel was fully occupied so we didn't actually get a family room in the hope no one would notice but still had to pay the price.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jagger, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea View deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Best Western Plus Dover Marina Hotel & Spa"

2
Ron S, New York City, New York 05/10/2018

With its impressive facade this hotel still has a commanding presence at the waterfront. And that looked like a charm of an old grand hotel to us. But its glory days long gone, the only old charm it shows is at the lobby. The room was small and smelly with the kind of odor that is endemic to old dated inns. And dated it is. To make the the long story short the bathroom sink has separate faucets for hot and cold water. The staff were nice and helpful. They provide free parking at an open lot behind the hotel. Wi-fi was good.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Ron, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Anniversary night stay"

3
Mrs_Escudier-Davies, Margate, United Kingdom 04/10/2018

Stayed here for one night, room was ok even though it had just been refurbished, food wasn't great very dry chicken. We both had massages which were ok we have had a lot better, overall it was an average stay but wasn't impressed enough to go back again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Escdier, Thank you for taking the time to post a review on TripAdvisor regarding your stay with us recently. Please accept my sincere apologies that we did not meet your expectations on this occasion. We appreciate your valuable feedback about your overall experience, Please be assured that I will share your feedback with our management team for an immediate follow up. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service Thank you once again, we very much hope to have the pleasure of welcoming you back soon. With best regards, Suresh Abbas General Manager

"GREAT FOOD, GOOD SERVICE, FANTASTIC CHANNEL VIEWS"

4
PaulFabia, Dover, United Kingdom 04/10/2018

Whether you are sitting in the restaurant or on the enclosed veranda, both offer fantastic views of the harbour, English Channel and shipping. Food here is great and service is also top notch. Rooms are en suite and all are of a high standard attracting an international cliental. It is certainly the "in-place" for wining and dining and staying in Britain's premier seaport.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Paul, Thanks for taking the time to share your review with us on TA. I am thrilled that you enjoyed your stay and delighted to read that you found our team to be attentive, courteous and friendly, I have shared your comments with the team as these serve as a great motivator. I'm delighted you enjoyed our location and bedroom facilities. We benefit from a fantastic location; directly opposite the Dover habour port, direct view of the white cliffs, seafront, shirt walk from Dover top attractions. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lovely spa and afternoon tea"

4
Laura A, Kent 24/09/2018

Came here for a spa and afternoon tea package with a friend, using a voucher code. We had three hours permit for the spa and gym including a treatment. We both went for relaxing back massages which did not disappoint. 30 minutes of pure relaxation, thank you to Nadia and Lucia. Afterwards we spent some time in the jacuzzi and there is also a nice relaxation area, steam room and sauna to use. The gym was quite busy but had a good variety of equipment, we didn't use it as we had worked out in the morning but a nice little additional offering if you wish to use it. My only criticism of the spa would be there is no swimming pool and the changing area is quite small. After our spa experience we enjoyed a delicious afternoon tea. Lovely fresh finger sandwiches, a scone, unlimited tea and a wide range of cakes. Everything was delicious and super fresh. It wasn't a heavy or stodgy tea and I would definitely recommend it as it was great value for money.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura, Thanks for taking the time to share your review with us. We really appreciate your loyalty and taking the time to share your valued comments. I am glad you enjoyed the afternoon tea and the team looked after you. We are a grade two listed building and therefore we do not qualify to have our own swimming pool. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Lovely Hotel"

5
Leanne D, Colchester, United Kingdom 23/09/2018

Stayed here for our wedding anniversary as we wanted to visit the white cliffs, the hotel offered free parking and had a spa which was a bonus, the spa was quite small but wasn't very busy so was perfect for us, loved the jacuzzi was so relaxing, the hotel was nice and clean, the bed and pillows were so comfy, had a great nights sleep. Also only about 5 mins walk to the town. Cannot comment on food as we walked Into the town to a eat at a Turkish restaurant. Lots of shops near by and a Nando's and cinema. Thank you for a great stay.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Leanne, Wow 5 stars! Thanks for taking the time to share your review with us. We really appreciate your loyalty and taking the time to share your valued comments. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Noisy rooms"

3
Jane W, Warrington, United Kingdom 23/09/2018

We stayed here before an early trip over the channel. Lovely reception & dining area. Perfect location for travel. Unfortunately the room was rubbish. Room 416. Small double. The problem is the noise of the bathrooms, someone flushed a toilet and was like a foghorn, someone run a shower and the room vibrated. Even Hubby said everything kept waking him up & he'd sleep through anything. One tiny lift which was a nuisance, would really struggle in a wheelchair. Steps up front and back too. Lovely staff, quick and easy check in, lovely breakfast. Ok for an overnighter. Can recommend Cullins Restaurant at the back near the Marina. Lovely little hidden gem. Hotel offers free parking in a car park one street back at rear. Free parking at the front between 5pm and 9am.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jane, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Dover Cruise Stay"

4
TBuckleyPlano, Plano 22/09/2018

We, and many others, were there for the night prior to the Disney Magic transatlantic to NYC. The hotel was packed. Being an old hotel, the elevator is not very large and this created issues in the morning when everyone came down to leave for the ship, or for breakfast. The staff was great, but overwhelmed with a small service desk to service the flood of people asking for their bills and their taxi at check-out. That said, they did a good job of trying to coordinate guests with the taxis they booked for the guest the prior day when everyone checked in. A lot of people missed their taxi because of the time it took to get an elevator. The day we checked in we went to the quick service restaurant next to the dining room to get ice cream. They were slammed and only had 1 poor young lady working the counter. She did a great job, but was overwhelmed. She had to get the food from the dining room next door and had to leave the cash register to get it. It took us 15 mins to get served with 2 people in front of us. They had run out of everything the two families asked for and had to rering the order for both. The Bathrooms have been renovated, but the hotel should be renovated again if it is to compete with the new hotels going up in the area.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Excellent hotel, perfectly situated"

4
Hatt, Wales 20/09/2018

I spent two nights at this hotel recently. The hotel is situated right next to the beach in between the two harbours. I paid the extra for a balcony room and it was well worth it. The hotel was spotlessly clean in both public areas and also the bedroom. The room itself had the facilities that you might expect. The bar could have been a bit bigger but there were plenty of tables outside when the weather was suitable - on the other hand not a problem if you've got a balcony room!!. The food at both dinner and breakfast was tasty and ample. Staff throughout were professional and friendly. The only negative about the hotel from my point of view is that I particularly like my cheese but the single, relatively small, slice of cheese was very poor value in my opinion.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for your loyalty and for taking the time to write this review.. We are glad to hear about your experience, please rest assured that we will pass your comments on to the rest of the team. Myself and the team we look forward to welcome you back very soon. Kind regards, Suresh Abbas General Manager

"Warm / noisy stay, id expect more but ok for one night "

3
StroudGreener, London, United Kingdom 16/09/2018

Nice seafront location with friendly staff. We didn't have time to eat in the restaurant but it looked good. Our room on the 4th floor, felt a bit dated (especially the bathroom), and was at the back side of the hotel. The room was very warm but when we opened the windows the road noise made it hard to sleep. Probably worth upgrading to a sea front room but it does make the hotel quiet pricey for the area.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Overnight stay"

5
User 14/09/2018

Friendly staff. Comfortable bed with sea view room looking on to the promenade and harbour. Great coffee the next morning outside. Rooms are getting refurbished so no aircon at the moment but there was a fan. Perfect for the night we stayed there. Great little place for anyone wanting a short stay in dover. Highly recommended and good midweek price.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you so much for your sharing your positive review with everyone, we very much appreciate it. We are delighted that you had a fantastic stay with us. We are really pleased that you like our coffee and excellent location. Thank you for recommending us to everyone. We very much look forward to welcoming you back to Best Western Dover Marina in the near future. Kind regards, Suresh Abbas General Manager

"Excellent staff"

5
User 13/09/2018

I was staying at this hotel for a week with my work on the last night there was an issue with my room so I called down to reception and spoke to a lady who I think is called Megan she was so helpful she got things sorted out and was extremely professional and so helpful . I have only had breakfast and a bite to eat in the bar at this hotel but it was all fine and cooked really well . The gym and spa is very clean and well looked after considering this is a hotel gym it's well equipped and has very knowledgeable staff . I will be staying here again and really do look forward to it . A big thanks to Megan and the other staff many thanks .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you for taking your time to write an review on TA. I am glad that the team looked after you. We hope to welcome you again in a not so distance future. Best regards, Suresh Abbas General Manager

"Another amazing stay!"

5
snne, Louisiana 13/09/2018

Just stayed here for the second time and throughly enjoyed it again! This hotel is amazing-lots of history and fantastic views! Was a little disappointed that we didn't have time to try the new restaurant. Also, want to thank the front desk for helping us order a late night pizza! Very helpful staff! Perfect location for cruise visitors.

bwmarina, Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Wow, five starts! Thank you for taking your time to write an review on TA. I am glad that the team looked after you. We hope to welcome you again in a not so distance future. Best regards, Suresh Abbas General Manager

"I expected more for a Marco Pierre Whites restaurant"

2
User 09/09/2018

I have been to the spa first for a treatment which was very good. After I had an afternoon tea booked for myself but I took in my husband and my daughter. When I went into the restaurant i was shocked seeing Marco Pierre Whites pictures on the wall so I expected a very good service. Unfortunately it wasn't like that. First my name wasn't on the book so the guy who served us got panicking. He didn't know where to let us sit even the restaurant was completely empty. We ordered a children afternoon tea for my daughter asking for just ham and cheese sandwiches but on the plate there were different sandwiches with pickles and chicken and mayo. Not sure if the scone was included but she didn't get one. I think the guy who served us shouldn't be doing that job. I couldn't see any restaurant manager around or at least he or she wasn't easily recognisable. A little bit too pricy but the food was nice. Expecting more for a restaurant that's got Marco Pierre Whites name on. I probably would not going there again

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Giovanna, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your afternoon tea reservation. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage Dear Giovanna,

"Mutton dressed as lamb"

2
UncivilEngineer, Hastings, United Kingdom 09/09/2018

Website room photos are deceiving. Our Room 316 was dated and these days you rarely come across small double beds but they exist here and they are not fit for sleeping on. Ours had a topper I can only think was to soften the springs of the mattress beneath. Breakfast was adequate although you get the impression that the staff are overrun as some tables were still dirty on top and bottom from the previous nights service. We booked this hotel over the local (lenny henry chajn) based on calling in earlier in the year whilst staying elsewhere but for the money the hotel down the road is far superior

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experience with us. We really appreciate your loyalty and taking the time to share your valued comments in regards to your recent stay with us. On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have completed refurbishment in our Sea view deluxe rooms and currently started refurbishment on some of the bedrooms from second floor onward until the Summer of 2019. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble-free experience. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manage

"Overnight Stay - Better then expected "

4
Michael L, New York, United States 03/09/2018

My family and I stayed for an overnight as we were catching a cruise out of Dover Port in the morning . Having stayed and know what best westerns are like back home I must say I was pleasantly surprised . Nice overall ambiance , the room was a little dated but clean . Our shower didn't work at all but decided not to complain as it was the morning we were leaving when we noticed it and was unable to take a morning shower . We did eat in the restaurant for dinner and breakfast ( the breakfast was very reasonable and great buffet choice ) and the dinner exceeded our expectations and was very good . The location was amazingly close to town , beach and cruise terminal . The team that checked us in were quick and professional . We would stay here again - but hopefully get a room with a working shower :))

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest Thank you for sharing your wonderful review and rating with us on TA. It's great to hear you enjoyed your dinner at our newly opened Marco Pierre White Chophouse. I'm sorry to hear that your shower didn't work in the morning, we do have our in-house maintenance team in hand if this was highlighted to our guest services team. . It was our pleasure to take care of you and we look forward to welcoming you back very soon. With best regards, Suresh Abbas General Manager

"A Hotel with no food available, even for guests."

3
Hilary C, Liverpool, United Kingdom 02/09/2018

We chose this hotel for is convenient location to the White Cliffs and the Castle. After a 300 mile drive it was a relief to arrive, the receptionist checked us in efficiently and was apologetic that we would be unable to eat in the restaurant as it was the launch of MPW's Chop House. We weren't too worried as we would settle for the bar food or room service, however there was no other food to be had in the hotel so we settled for KFC. The following evening we still were unable to eat in the restaurant! We asked about bar food and again they were very apologetic to say that they weren't serving food - as we stood at the bar a man next to us was served soup. My husband asked the barman if they were serving food and he again said no and had no explanation as to why the gentleman was having soup. People were ordering Dominos to be delivered (we went out for fish and chips).

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Hilary, Thanks for taking the time to share your experiences with us. I'm am disappointed that we were unable to serve any meals in out bar and room service. This was due to the opening assessment which we had in launching our new restaurant. We sincerely hope that you will solely not judge us on this experience and give us a second chance to welcome you back in the future. With best regards, Suresh Abbas General Manager

"Grand opening of the new Restaurant = No Dinner and no room service!"

2
OldStager_13, Hamburg, Germany 01/09/2018

I use this hotel several times per year for one night, just before I leave for Calais. Normaly I use the room service or eat at the bar. However, this time they had their "grand opening" of a new restaurant and informed me during check in, that neither a table in the restauran was available nor did they offer anything via room service. They tried to recommend that I use a restaurant near or to order a Pizza but never tried to solve the problem in any other way. As a status member, I expect al least to be informed upfront so that I could look for another place to stay. Most interesting for me was, that some other guests at my floor placed their empty food trays outside later that night. It seems to me that some guest were able to use the room service. Just disapointing!

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your experiences with us. I'm am disappointed that we were unable to serve any meals in our bar or room service. This was due to the opening assessment which we had in launching our new restaurant and will not happen again. We sincerely hope that you will solely not judge us on this experience and give us a second chance to welcome you back in the future. With best regards, Suresh Abbas General Manager

"Overnight stay at Dover Port"

4
M959ZVjackiem, coventry 31/08/2018

This grand style hotel is opposite the beach and monents from the port. We arrived late and were leaving early so were lucky to be alliwed to park directly opposite the hotel otherwise, i understand, the car park is at the rear of the building. The room and bathroom was small but functional and breakfast was good. The staff were helpful and friendly.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for your feedback, delighted that you enjoyed our views and location. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Escorts in the hotel"

2
jaimethetraveller, London, United Kingdom 31/08/2018

The hotel itself was very nice apart from the fact our room was very close to some Escorts that were working there. There was a constant follow of clients coming and going making a lot of noise. We complained a number of times to the reception but nothing was done. It seemed liked they welcomed the extra business hoping that maybe the clients would use the restaurant.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jamie, I was very surprised to receive your feedback, and as such, I would be grateful if you could provide me with your telephone number on gm@bestwesternhotel.co.uk so that I may contact you at your convenience to discuss in detail. I look forward to hearing from you soon. Kind regards, Suresh Abbas General Manager

"Disappointed lunch guests"

1
User 30/08/2018

We went to the Waterfront restaurant for lunch today, only to be turned away, as the restaurant was closed. Nothing to say this on the website which we had checked before we set off and nothing now as I've checked again. One of our previously favourite lunch venues, off the list now!

"Very hard beds"

3
philippa39, Northampton 28/08/2018

Stayed here for one night with family on check in staff very helpful Once in room accommodation dated but clean with an unfortunate under smell. Someone had plastered my daughters room but not re wallpapered it making it look like a damp patch, The bathroom fans were extremely noisy and so was the plumbing.Both my daughters were woken in the night by said plumbing being used by others. Due to very wet day had Dinner in the Restaurant Don't bother unless you are super rich up to 4 members of staff hung around a large party meanwhile everyone else waited ages inbetween courses. My husband orders a slight variation to the menu and was served the original dish which had to go back we sat down at 8.30pm by 10.30 pm when restaurant closed we still awaited our pudding which was then served cold (Sticky Tofee Pudding ) with custard out of a packet not quite what I expected from the menu but although tasteless was edible. We had to go and ask for the bill which was not correct we were charged for 4 three course meals when we had 2 and 2 two course meals so please remember to check your bill Breakfast was very good although the 'you can order poached or fried eggs ' sign was hidden behind the scrambled egg I presume so you missed it.The decafe cofee tasted like water and was lukewarm but I did eventually get a waiter to notice me and served me a cup of hot decafe tasting of cofee, Basicalky none of the staff want to serve you and the manager was so busy again on one table alone Definately not managing his staff and had little care generally for the rest of his guests. On checkout we were not asked if we enjoyed our stay I presume because they already know the answer and do not want to change anything as it seems guests are an inconvenience Not a hotel I will stay at again or recommend

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Philippa, I would like to take this opportunity to thank you for taking the time to complete this review following your stay at Best Western Hotel & Spa Dover Marina. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. The hotel is a grade Two listed building which is 187 years old and currently going through a part refurbishment which is due to complete early Summer in 2019. I have shared your comments with my senior team for immediate action and will ensure there is re-training with the team member highlighted. Despite the disappointment in this occasion we hope to have the opportunity to welcome you back in the hotel in a not too distant future. Please do let us know when you are next returning so that we can ensure you have a trouble free stay. Kind regards, Suresh Abbas General Manager

"Good hotel "

4
lauraanded06, Telford, United Kingdom 27/08/2018

This hotel we stayed for one night before our tunnel crossing to France, good location, views of the ocean, clean hotel, fair sized rooms for 2 adults and 1 child, clean bathroom however the bath was very tiny indeed more for small child than adult. Restaurant was okay small portions though for all people eating. Bar good and comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Laura, Many thanks for your feedback and taking your time to write a review. I am glad that you enjoyed the great view of the ocean from our hotel. We are opening a Marco Pierre White Chophouse on the 31st of August and a Marco Pierre White Wheelers fish & Chip shop mid October. Also, our bedrooms will start renovating from mid September. Please do visit us again and when you are in Dover and when you can have the opportunity of experiencing all of our facilities. We hope to welcome you back soon. Kind regards, Suresh Abbas General Manager

"Dropped in for coffee"

5
Susiedids, Sittingbourne, United Kingdom 27/08/2018

Dropped in for coffee but ended up having a snack. Lovely ambience, polite staff and wind range of food available all with a sea view! Couldn't fault this place especially because of the building works around the harbour. Please visit.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Susie, Wow 5 stars! Thanks for taking the time to share your review with us on TA. We really appreciate your loyalty and taking the time to share your valued comments. It was our pleasure to take care of you and we sincerely look forward to welcoming you back again in the future. With best regards, Suresh Abbas General Manager

"Fundamental system flaws"

2
rodney3rd, Washington DC, District of Columbia 24/08/2018

I really wanted to be able to give this refurbished historic property a better review. It has a lovely exterior, hearkening back to a different era of beachfront hotels. The public areas in the interior are thoroughly modern. The staff was polite and efficient. There were two critical problems, however, which could not be overlooked. The elevator is dangerously inadequate. It is really nothing more than an upright coffin, typical for older, tiny boutique hotels on the Continent, but completely out of place in a five story property with scores of rooms. Since we were on the top floor, it was extremely unpleasant. As my girlfriend, an ambulance rescue squad volunteer in college observed, the inability to use a stretcher in the elevator would endanger anyone suffering an emergency. The second issue was the non-existent shower water pressure. The shower itself, much like the elevator, was a claustrophobic box. A tiny shower in a tiny bathroom in an older hotel could be overlooked as impossible to alter, but the bare trickle of water could not. We showered in the evening so there should not have been any taxing of the system as sometimes is experienced during peak morning usage in hotels. If they fixed the water pressure and installed a modern size elevator shaft this hotel has the potential for a "5."

"Generally fine but slightly naff room"

4
Jamie M, London, England, United Kingdom 20/08/2018

Hotel location is good, just by the the port. Spa & gym facilities were very good and great opening hours. All staff were lovely. Breakfast was good. Only real issue was the actual room, which felt a bit run down and incredibly dated. Also had a pretty uninspiring view of a car park... (room 307). If you're just looking for a place to rest your head its fine but go for a better room if you're after something more romantic/relaxing.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jamie, Thank you for taking the time to share your feedback. We apologise for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. please be assured of our immediate follow up together with our team to ensure this does not happen again. We hope for another opportunity to exceed your expectations. Best regards, Suresh Abbas General Manager

"Foot Print in the shower"

2
User 20/08/2018

Upfront the dinner saved this place from a much lower rating. The dinner was surprisingly good. The room is ok. The bathroom has industrial vinyl flooring. Makes it look already not to inviting. The bath tube is in a dire need of scrubbing and bleach. The towles are a miracle. They smell of bleach and desinfectend still manage to keep an ugly gray tint and the edges are decorated with some contrasting splashes of dirt. No Aircon .... The restaurant has the ambient if an upgraded cantine. The breakfast is bad, half gone e of Mortadella & stale bread ... By UK standards this may be a 3 but I am traveling a lot around the world and on a global standard it us poor.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Andy, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Very dated"

4
cneuen, calgary 19/08/2018

The hotel is on the seafront which is nice and the lobby and bar area is nicely decorated and updated. Our 4th floor room had a seaview. However the room although comfortable had a very small dated bathroom that definitely requires updating. It's clear that this hotel was quite a feature in its day.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Cneuen, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Lovely hotel"

4
A S, Oxford, United Kingdom 15/08/2018

We had a really nice stay here, we took my parents and rooms were swapped to allow for my mums slight disability. Staff were extremely friendly and helpful. Breakfast was really good and plenty of it. Rooms were spacious and comfortable.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Wow, 5 stars! Thank you for sharing your review with regards to your recent experience here at Best Western Plus Dover Marina. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Super"

5
G8773ALJanet, Deal, United Kingdom 13/08/2018

Made a booking for afternoon tea with a friend . Was not at all dissapointed . On arrival window table had been reserved . Service excellent , served by two very smart and polite young girls one who probably had not been there long. Very efficient , tea replaced with milk frequently . Quality and freshness of the tea and food was superb . Went to Spa to enquire about facilities ,looked amazing though was not invited to look around ,however lady on reception very informative re treatments available and given phamplet . Would defiantly return .

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Janet, Wow 5 stars! Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Wedding"

2
DJSPCleethorpes, Cleethorpes 13/08/2018

Don't go in summer unless you like sweating in your room. Shower not great. Breakfast good. Only aircon in lobby ground floor. They don't know if coffee goes in tea pot or tea goes in coffee pots. Lift was installed before the WWII.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"afternoon tea"

4
tina w, kent 12/08/2018

we went for an afternoon tea ,what was very nice we looked round the hotel ,in a very prominent sea front position,just walk across to the beach ,seating out the front also for food ,and large seafront inside restaurant ask for window table the reception and inside bar area was nicely furnished with modern chairs ,free parking given just out the back plenty of spaces

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Tina, Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Dover Visit"

4
User 12/08/2018

Nice hotel, probably the best in Dover. Friendly staff. Worth getting by a room with a balcony overlooking the water, great for a cocktail. Just be aware that some on these rooms are above the bar and lobby and they play music all the time so you'll hear that, especially late at night when trying to sleep. Spa was nice too

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Many thanks for your feedback, delighted that you enjoyed our afternoon tea. We hope to welcome you back on a future visit to Dover and when you can have the opportunity of experiencing all of our facilities. Kind regards, Suresh Abbas General Manager

"Highly recommended"

5
User 02/08/2018

Would highly recommend this hotel close too the beach and lovely rooms beds were comfy and food was very tasty too enjoyed the breakfast very much!! Staff friendly and welcoming on arrival we checked in very late at night and the staff filled our baby's bottle with milk for us no trouble and couldnt of been more helpful also on leaving my daughter sadly left behind her brand new Jessie doll we got from Disneyland and was very upset it had been forgotten, Spoke too the hotel the next day who said the cleaning staff had found it so we arranged postage for them too be reunited Jessie came today and couldn't thank them enough they went above and beyond will definitely stay hear again couldn't fault anything ??

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Stephanie, Wow, 5 stars! Thank you for sharing your review with regards to your recent spa experience here at Best Western Plus Dover Marina. I'm most pleased to hear that the Team managed to find your daughters toy. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Tired hotel, ran out of towels! "

2
Chrissie213, Charlotte, North Carolina 31/07/2018

This hotel is very tired. Our room and my sister and her husbands room had no towels upon our arrival. When we inquired they said that they were running low. They delivered two bright red towels, no washcloths or hand towels the whole two day stay. Strange. The beds were comfortable and furnishings were adequate. I knew what to expect based on the reviews of other travelers. They are right on. So I was expecting the condition of the hotel to be as it was. It is an adequate hotel, but don't expect anything other than that. We are dinner one night in the hotel restaurant, we ordered the three course meal starting around 8:00 pm. After the second course we didn't see anyone for about an hour, at 10:30 pm a waitress came out and asked if we still wanted the dessert we had ordered. We were in no rush, but again we just thought it strange the lack of service. Positives: great location to Dover Castle which is what we were in the area to see. Pleasant seating area outside the hotel.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Chrissie, Thanks for taking the time to share your review. I'm sorry that we didn't meet your expectations on this occasion. Dover did experience over 35 hour traffic block which caused a delay in our usual delivery. I have forward your comments to our outsourced laundry company to follow up on this matter. I have also noted your comments about you the lack of anticipation and customer service from our bar staff, which I have also shared with our Food & Beverage Manager for his immediate follow up with the team. The hotel is a grade Two listed building which is 187 years old and currently near completion of installation of air conditioner which is due to complete this September. Please accept my sincere apologies for your experience which is indeed not a reflection of our usual level of service. please do let us know when you are next returning by emailing us on gm@dovermarinahotel.co.uk so that we can ensure you have a trouble free stay. We appreciate your loyalty towards the Best Western Brand and we look forward to having the pleasure of welcoming you back soon. Kind regards, Suresh Abbas General Manager

"Lovely view, superb serive"

4
jschiller1956, London, United Kingdom 29/07/2018

We stayed one night in this lovely hotel right overlooking the Dover beach. The staff was warm, friendly and responsive. A taxi was called for us and were given excellent walking directions to the P & O Ferry terminal (without which we'd have become hopelessly lost), The hotel has clearly undergone recent upgrades and the new finishes, especially in the bathroom, show real care and attention. The only reason for not giving our experience an "Excellent" rating is that, as one of the reviewers indicated below, our fourth room was much too hot. A sign posted in the room indicated that air conditioning was due to be installed but not yet operational. However, upon our request, a fan was delivered to our room which made it possible to sleep. The buffet breakfast had many choices and was completely satisfactory. I would absolutely stay here again, but would avoid doing so in extremely hot weather.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Guest, Thank you for sharing your review and choosing to stay with us here in Best Western Plus Dover Marina. You're right, we have a fantastic central location but I'm most pleased to hear that the Team looked after you so well. It was a pleasure to share your comments with them. We are looking forward to welcoming you back in the near future. Best regards, Suresh Abbas General Manager

"Romantic get away - dinner, bed & breakfast, with a treatment in the spa for two"

5
JEZZER1977, Ashford, United Kingdom 25/07/2018

I took my Fiancee away arranged the grandparents to look after the children and spoilt my partner for her 40th. Had a Super Deluxe room with great sea views, room 100, a large room with big balcony to have a drink on and take it all in. The spar has been recently updates, with a new spa, steam room and sauna, but there is no pool for a swim. The restaurant is going through a modernisation and Marco Pier White is opening a Chophouse there so good things ahead. Although we had the A La Carte menu which was limited but great food. The only gripe is that the booking was for my partners 40th and when booking they did say that they would make an effort on the table in the restaurant and provide a desert with 40 on but this did not happen. However staff are nice and there seemed to be a genuine miscommunication with front booking desk and the restaurant booking. Breakfast was really nice the next day with a good selection of hot and cold offerings. We had a treatment in the Spa and the service was exceptional. the Indian head massage made me want to book this hotel again and go back for more. All in all a relaxing and well needed break.

bwmarina, General Manager at Best Western Plus Dover Marina Hotel & Spa, responded to this review
Dear Jezzer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01304 203 633. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Suresh Abbas General Manager Best Western Plus Dover Marina Hotel & Spa

"A nice place to stay"

4
Susanlilian1, Maidenhead, United Kingdom 23/07/2018

During the heatwave the harbour looks so inviting from the bedroom window, watching the swimmers and various little boats on the harbour is so relaxing. Our room was on the 4th floor and was very comfortably furnished with a nice bathroom, but probably due to the heatwa