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Best Western Diamond Bar Hotel & Suites

3.0 / 5
331 Avis Tripadvisor
259 Gentle Springs Ln, Diamond Bar, 91765-1614 Etats-Unis  Copy !
PHONE : (909) 860-3700
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Jacuzzi
Swimming pool

Hotel services

Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Laundry

Room services

Hair dryer
Iron and ironing board
Safe deposit box
The strong points

Activities

Jacuzzi
Swimming pool

Hotel services

Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi
Laundry

Room services

Hair dryer
Iron and ironing board
Safe deposit box

Description

Stay at this Diamond Bar, California hotel, offering an oasis of serenity in a beautiful resort-style setting. The Best Western Diamond Bar Hotel & Suites is conveniently located to California's Pomona Fairplex and the Los Angeles County Fairgrounds. Hotel guests have easy access to the California Polytechnic University, Mt. SAC College and other major southern California attractions including Disneyland®, Raging water, NHRA, LA Rooster Road Show, Antique Car Swap meet and Knott’s Berry Farm®. Complete with a Japanese garden, pool and spa, this lovely hotel offers a choice of business, family, or suite. All rooms are equipped with thoughtful amenities needed to make any stay enjoyable. Guests can enjoy complimentary deluxe continental breakfast and executive-style business center. This southern California hotel has earned the Best Western International award for professionalism and commitment to hotel guests. Make your reservation today at the Best Western Diamond Bar Hotel & Suites in Diamond Bar, California! Please be advised, if using a debit card, there will be an additional $100 incidentals authorization placed on your account which can take several days to remove after your checkout date.

Activités

Customer reviews

3.0
based on 331 guest reviews
Excellent
91
Very Good
71
Average
58
Poor
29
Terrible
82
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"DO NOT STAY HERE!!"
Theresa G, 20 Mai 2024

My family stayed here over the weekend as we had a college graduation ceremony to attend in the area. We called ahead of time to inquire if we could have a ground floor room for my elderly mother, as she was traveling with us and had a handicap parking placard. They were abrupt with me during the call and made no promises, stating that we would need to check in early even though our rooms were prepaid. We arrived at the time listed on the confirmation: 3pm, but the check in time listed at the front desk stated 4pm? When I mentioned this to the man that checked me in, he told me that I would have to wait for my room, but he would work on getting my mother's room ready. If you want anything extra at this “hotel”, do not expect to be accommodated for SIMPLE requests, like an extra towel or pool towels (if there are none by the pool during that hours that the pool are open). I don't get it??

"WORST WESTERN- DO NOT STAY HERE"
phdre70198, 20 Mai 2024

The absolute worst hotel stay of my life. I travel for business several times a year and have stayed in hundreds of hotels; none hold a candle to the dismal experience suffered by the hotel goers here. The primary issue is the complete incompetence and sheer rudeness of the front desk staff. They ignore or berate guests and cleaning staff, often in plain view of both parties. The simplest hospitality requests are always met with “No”. No towels available poolside? Too bad. Need an additional bath towel to dry your hair? No. Need one more roll of toilet paper? Nope. Laundry door locked at 9:05am? Too bad. Key card doesn't work? Go to the front desk to be ignored while the clerk talks incessantly on the phone. Want to change the credit card used for incidentals? Sorry. Breakfast cleared away at 9am on the dot? Too bad. If guests attempt to speak to cleaning staff (in English or Spanish) the staff (literally) run away. It appears they are terrified to interact with guests, since surely anything a guest may request will have to be met with the answer “No,” or “Visit the Front Desk,” (a.k.a. Dante's 4th Circle of Hell). This is a shame, because the cleaning staff overall conduct themselves professionally and do their jobs well. Cleanliness is not the issue; the intolerable management is. One only has to read the Yelp reviews, or call Best Western Corporate to learn that the management at the Diamond Bar Best Western has a well documented history of customer upset. Guests are “welcomed” to the hotel with multiple rude posted notices around the property written with poor grammar/broken English, a politically divisive newspaper in the lobby, back lobby doors that lock at 6pm, a lack of advertised amenities, and front desk employees who revel in belittling guests. At one point, I was locked out of my room and told by the front desk clerk to: “Calm down, sit in the lobby, and wait for my husband to arrive”. Mind you, my husband was flying in to Diamond Bar several hours later after a business meeting in Oakland. Our room had been pre-paid in full upon check in. Nuclear upset is a polite description for the offense I took to such a statement. In short, this management is a blight to Best Western's name. As Best Western Rewards members, we feel it is our duty to report the Diamond Bar franchise, as so many more guests have done. Look no farther than Yelp or Trip Advisor for even more horror stories. My family will NEVER stay here again, and I would not recommend this hotel to anyone under any circumstances.

"Customer service is nice"
jenne92890, 05 Mai 2024

I think the people at the front desk are nice and patient but i wasnt treated like a diamond select member . The rooms are nice but can be cleaned alittle more i saw dead bugs on the ground and alot of lint and dirt balls non the less the place was nice and quiet .

"Large remodeled rooms"
anntheresias, 23 Avril 2024

Hotel is tucked away at a quiet location (at least if your room is on the side of the hotel away from the freeway). Clean and comfortable, great stay for the price. Breakfast selection is sparse.

"Horrible experience! Very disrespectful and irresponsible! Mediocre & substandard."
Pedro O, 07 Février 2024

Mediocre, substandard, and low quality service. Depended on the kind and breeding of the staff in their delivery of then service. The Indian front desk guy was very disrespectful, inconsiderate, and mean!! Argumentative!

"Don't stay there!!!"
Kimberly L, 26 Janvier 2024

DON'T STAY HERE!!! I stayed a night recently. I was checked in by Davin in which at first seemed very professional and nice. I payed for my room and put the $100 cash deposit down. The room was nice and quiet. I asked for a late checkout and they gave me til 12pm. Upon checkout Davin called exactly at noon I told him I was grabbing my bags. Got my bags outside then headed up front to the office it was 12:10. He says beings I was 10 minutes late getting to the desk he was keeping my deposit. He was so rude I ended up in tears. It caused me to be stuck in the lobby for over 2 hours because I needed the deposit to order a Uber home. Then he said he was advised that the room smelled like heavy cigarette smoke. THAT'S A LIE!!! I DON'T EVEN SMOKE CIGARETTES. I HAVE A LUNG DISEASE!!! I'VE TRIED TALKING TO THE MANAGER "SUMMER" AND SHE WOULDN'T EVEN HEAR ME OUT! EXTREMELY RUDE AND UNPROFESSIONAL!!! I still have the card keys for the door because Davin wouldn't check me out and refused to give me a invoice receipt.

"Worst hotel will never stay here ever again, I cannot express it enough gave them chance after chance but this is not ok"
F3892DOalexam, 17 Janvier 2024

The worst hotel in the world they make up fake things to keep your deposit. Staff is not friendly at all they don't care about their customers all I can say is please do not stay here ever. Even the manager doesn't care they will even lie just to keep your deposit

"Great stay"
Lupita C, 31 Juillet 2023

When we got to the hotel we were greeted great, they answered all of our questions. The room was clean. They have a laundry room that was perfect for me! Easy to pay and use. The area has a lot of food choices within walking distance of 2 mins.

"5 stars "
Leticia C, 16 Juillet 2023

This place is definitely 5 stars. Very clean. I couldn't even find a hair. Medal bed frame. Comfy bed and pillows. The little miscellaneous things they have for your stay are an extra plus. I would definitely recommend this place and especially for the price. Kudos to the housekeeping.

"Rude service"
Riccosio, 24 Juin 2023

Don't stay at this hotel. The rudest shady management I have ever dealt with. They took our blanket and forced us to sleep in the cold. They forced us to have our room cleaned, which was the worse cleaning ever, and I find my gucci watch comes up missing and they say they are not responsible but they forced me to have my room cleaned and we had to leave when they cleaned but yet they don't want to take responsibilities. But they do want to accuse us off taking some dirt gray towel that are dope to who te and some sheets . Come on I don't want their stuff, so they accuse us off this and keep my deposit. Then I look on the bbb web site and most of the complaints I see about this hotel is from them stealing people's deposit. The management is rude and has the worse customer service ever I recommend that you do not stay at this location, if I was you I would go to the other best western a couple exits down in Rowland Heights and stay there. I have included pictures of the so called cleaning they did in my room and also if the towels they put for us to use. They look more like floor towel s them bath towels.

"Bad service"
Back2thebasics10820, 20 Juin 2023

I do not recommend this location. I was treated like a kid or someone below them more then a guest. They make you feel like a burden more then a guest. I recommend if you have to stay in the area to go to the location off of nogales in Rowland height s it'd like 2 edits down and the staff there treats you like a guest and make you feel welcome. Such a shame to because the hotel itself and the location is nice but not worth having to put up with the staff.

"Great Room / Terrible Service"
Jami H, 16 Mai 2023

If you don't care how you're treated, this is the place for you. Rooms appear recently updated so nice & newish feeling. Weird smell but we opened the window to air it out. Only cringeworthy things - towels & iron were not updated with the room. Towels are still crunchy & old. :/ But still a decent stay. Except for the staff. Will not return due to deficiency in customer service. Pity...it's a decent hotel.

"Good stay with OK breakfast"
Flyer116994, 07 Mai 2023

beds were clean and comfortable. Food was ok If you are a reward member you have to ask for your water bottle, you will not be offered. The location is easily accessible form the highway and the area is near a commercial plaza

"Comfortable bed"
Jeaninesalazar2023, 05 Janvier 2023

This was one of my concerns and I was very happy the beds and pillows were very comfortable! The room was clean and the staff was friendly. I would request not facing the freeway next time, that's why I gave 4 stars. Other than that I would recommend.

"Gross, probably need to schedule an appointment with my Dr."
shattuckderek, 13 Novembre 2022

This place is disgusting. Simple things like a clean towel are an over ask at this place. Heaven forbid you'd actually like normal bedding or a working tv. I guess if you don't mind the local talent knocking on your door a few times a night then you may enjoy your stay.

"Ants and moths in room"
Rose F, 01 Novembre 2022

Ants all in the tub and moths flying around, I was so disgusted. The rooms need serious upgrading and to be remodeled and replace everything. If I could I'd pay extra somewhere else. It was just all around gross. The window was cracked and I had to be sure the rod was In place to prevent someone from breaking in since I was on the first floor. I barely slept

"mouse in room"
Y6127JRmikea, 11 Octobre 2022

The room was dirty and disgusting behind bed and headboard. saw a mouse running around at night. a/c barely worked. Homeless convention in back parking lot in the bushes next to the noisy freeway. Breakfast was good

"Manager is possessive of his pool"
Cbarrag, 10 Octobre 2022

The manager stopped two of my kids (ages 6 and 11) from jumping into the pool. When I asked him why, he asked, “what room are you in?” He then proceeded to tell me that my wife never checked in our kids and that only registered people can jump in the pool. I asked him that if it was just a matter of going down to the office and adding them, he said, “no”. I also asked him if we needed to pay more for them. And saying that turned out to be a big mistake because he became combative. “Do I ask money”, he said! Bottom line is that this guy has no conflict resolution training and his customer service skills needs lots of work. He also needs to know that not everything is black and white…there's a gray area. My opinion is that he is very possessive of the pool and he has something against kids being in it. This might explain why the pool looked so nice and why only two older ladies were in the pool to begin with. Respectfully, Disappointed customer

"Awesome Family Hotel"
DeeSanc902, 26 Septembre 2022

Pleasant staff, especially the host/server! Great Continental breakfast for the hotel promo rate they offered. Great location, Yummy Asian restaurants nearby. Clean hotel. Spacious rooms, and quiet area. Safe and lots of parking. Definitely coming back. Just hope early check in at 1230pm or 1pm can be accommodated next time.

"Great stay"
garcialvnjuan, 07 Juin 2022

Room was clean, area was quiet and breakfast was better than expected. Pool and hot tub were clean. Staff was friendly and happy to help with any questions or concerns. Checking in and out was fast and simple.

"Fake bee problem and Lunatic Manager"
971jeff, 06 Juin 2022

COndition of the hotel was as expected. Manager is a complete lunatic. He made up a fake bee problem and closed the pool so no guests could use the pool on a busy weekend. They have flower trees and Jasmine ground cover all around the pool area. So there is certainly the potential for some bees to visit. However, there was no bee problem. He just didnt want people at the pool. When asked about the situation, he became became overly agitated and aggressive. There are too many hotels in the area to stay at this place. Breakfast uneatable. Not kid friendly at all. Really not people friendly......

"Just dont"
cchavarriapo7, 31 Mai 2022

Got sick after eating cold half under and over cooked sausage and eggs that had been out for hours and never kept warm. Juice is generic and watered. Beds old and no covers. 4 extra small pillows for a king bed was equivalent to 2 small pillows.

"Excellent place to stay"
Jennifer M, 15 Mai 2022

We really liked staying here and the manager was great! The room was clean and the bed was comfortable. We have stayed in a lot of hotels since we are truck drivers and this one was exceptional! The breakfast was wonderful and they are restaurants within walking distance. The Chinese restaurant was really good and you should check it out if you stay here. I had duck food the first time and it was delicious!

"Excellent"
JohnJber, 28 Avril 2022

Everything was perfect. Rooms were clean and organized. Check in was quick with friendly and helpful staff. Convenient shopping locations and restaurants to choose from. Complimentary breakfast! Was great!

"Best Western Diamond Bar"
jairah83, 15 Avril 2022

My stay here was great. Love the customer service. Every time I called front desk they always attend to my needs. Local food places around. Housekeeping did great cleaning my room as well & there breakfast is always a plus.

"Don't stay here if you want an odor free and clean room"
Daydream22820, 11 Avril 2022

Room is very dated and smells of mildew. Lacked cleanliness. Some electrical outlets did not work. Some of Parking lighting was not working. Breakfast was just okay. The only plus that I can think of is that it was quiet at night.

"Great place"
ElsaM1964, 10 Avril 2022

Very nice place to spend the night the people that work in the front desk very nice, always with smile I liket very much is a quit and secure place the Rooms always very clean. Rooms are very clean and organized. Like I said the front reception people that work there are very nice, kind and respectful. I would recommend this place just extra caring.

"Pleasant stay"
Sightsee708777, 08 Avril 2022

The property is lovely and well kept, and the staff was attentive and friendly. The breakfast room is clean and the food is varied and fresh fruit is available. Although room make up was unavailable due to Covid, clean towels and garbage removal were happily accommodated.

"Wonderful Stay"
562rajaw, 22 Mars 2022

Very nice hotel to stay at. Helpful and wonderful staff, good breakfast, easy access and easy to find with reasonable prices. Quiet hotel away from the city with access to shops and dining. I recommend this hotel for couples who want to spend a quiet and quality time together.

"Perfect location for a family vacation"
elsahertrucking, 14 Mars 2022

If you are looking for a good location this will work for you, the 60 fwy and 57 fwy are near by. Places to take your family Disney, Knotts, several restaurants to choose from. Brea mall and Chino hills mall are nearby. You could also enjoy and relax at their swimming pool. Many fast food just a block away.

"Convenient Comfort"
WaltGlobal, 07 Février 2022

I feared that so close to the freeway we would get traffic noise, but we did not in a room on the pool side. Breakfast was good, and the pool is beautiful. It is a refreshing refuge well place for travel in any direction.

"Rooms outdated"
rptelle85, 15 Novembre 2021

Poor lighting and bathroom. Toilet has low flushing issues, be prepared to unplug the toilet yourself. Poor pillows. Shorted on towels, couldn't get extra towel until after 9AM from housekeeping. Poor service!

"The Slums of Diamond Bar"
GumbyWithTheFattie, 01 Novembre 2021

Extremely outdated, not worth the money. I was very happy to checkout the next morning and forget about this mediocre experience. Remodel and try it again, it stinks, nice and good. I wouldn't waste my time or money at a Best Western ever again.

"Cash deposit requirement ! What?!?!"
BrookeS23, 15 Octobre 2021

My employee arrived late after a long day of work in LA and was told about the ridiculous cash deposit. Who does this? So. I give you $100 cash and you refund my credit card $100 in 7 business days? It's ridiculous. I guess the night clerk told my guy he's had to send little old ladies to the atm to get cash. There is nothing ethical about this policy. It's sad really because this was a great location for staging our jobs - as a small production company we are always needing to be in LA What's weird is that my other employee checked in twice and was never asked to get cash out of his wallet I will be complaining to Best Western as well, and looking into the legalities of requiring a cash deposit. On top of this, the first room we got smelled like animal urine. Luckily there's a Target nearby and febreeze helped a lot. The hotel should buy some.

"Minor problems, but nothing extraordinarily bad....or good."
michael_02_US, 16 Septembre 2021

I'll just say that issues occur when traveling. Being courteous & having documentation goes a ways to resolving matters that often are beyond the control of a specific location. For those issues that are of control, having receptive staff can somewhat mitigate a blemished guest experience.

"Hotel not to e expectations"
Inspiration312539, 06 Septembre 2021

First thing they tell you they are franchise and they have different rules like a $100cash deposit check in, hotel is outdated needs repairs in rooms. And check out is terrible since you have to wait for deposit back. Manager left an employee by himself checking out when he had about 8 people checking out and some coming to check in. I have stayed before on this hotel and it was not the same.

"Sketchy Hotel in a Nice Area"
jongundry, 20 Août 2021

I travel to Southern California for business at least three days each week and have recently started staying only in Best Western properties. I normally stay in San Dimas, but I tried out the Diamond Bar location because it was cheaper and Dimond Bar is a nice area. I was there for 10 minutes when I knew that I had made a mistake. The biggest issue is one that the hotel cannot control - that it is literally right under a very noisy freeway. If you do not have a room on the pool side of the hotel, I doubt you will be able to sleep because of the noise and vibration of the freeway. Even on the pool side you can feel the building vibrating. The property is also shabby and in need of renovation. The ice machine was broken and there was no microwave in the room. I also did not feel that it was safe. If there was a security guard, I did not see him/her and the security gates were never closed. I was registered for four nights, but was not willing to stay after the first night. Best Western allowed me to cancel the remaining 3 nights and move to the San Dimas property. Even though the Diamond Bar property was $30 cheaper than San Dimas, it was overpriced.

"Best keep secret!"
cruel2beknd, 27 Juin 2021

I always stay here when in town. If you didn't know where this place was you won't find it. It down a side street off the 60 freeway. The rooms Are clean, the staff are friendly and they always have rooms

"Nice hotel for the price"
evilray13, 19 Mai 2021

This was a nice hotel for the price. Room was big. Only thing was the staff, it's not that they were mean or rude. There was just none after 4 I guess. I ran out of toilet paper and needed towels. I'm a videographer and work at 6AM in the morning. I called the front desk and they told me that I need to call between the hours of 8-11 for towels. Then they said they will check up front and if they had any they will call. So I said forget the towels what about toilet paper? Same thing figured they can't find anyone to take it to me beachside everyone left then she will call. An hour later no call so I decided to walk to the front myself and ask about it again. They must of forgot about me because they had it ready but no one to take it and no phone call. Another thing is they require a $100 deposit CASH ONLY. And they need to check your room beofre you get that deposit back so make sure you have extra time at check out.

"absurd"
samanthascott28, 15 Avril 2021

Never in my life have I ever had to put a $100 deposit on a hotel room upon check in??? Was not able to check into my room without the $100 CASH deposit even when it was 3 am, she said it was posted on their website and it was not. The worst Best Western I have ever stayed at.

"They take CASH deposit ONLY"
cesarin333, 05 Avril 2021

If you want a room in this place , you have to carry $100 cash for your deposit, otherwise they can't give you a room , if you are AAA they need your road assistance account or number , that's sucks !!

"Disappointed"
V7788IVvictoriao, 04 Avril 2021

Went for a quick over night stay get away upon check in the night manager told me that it was a hunderd dollar cash deposit that it stated it on their site, while I did check the site before booking I didnt see anything. I did tell her I had a credit card and debit card and my Room was non refundable and she told me that was my problem not hers, so I had to go hunt for a ATM at night to try to pull cash out to give this $100 deposit.. In the morning when I checked out out of my hunderd dollars I got 80 back and they charged me $20 for using their towels that 1 got tinged with some of my pink shower gel, and 1 towel had some dirt from cleaning off my sandals. The towels weren't bad, nothing that hot water an a lil bleach wouldn't fix. If they are that picky about there towels why have them in the rooms? And Best western is supposed to be one of the top hotels? Are the cleaning people not wanting to wash? I went back to there website to look for where it stated $100 cash deposit, yeah i had to click in several different areas to find it. WHY DON'T YOU PUT IT IN THE AREA WHERE IT TELL YOU ROOM RATES? So wasn't happy with best western.

"It was just fine, nothing amazing but nothing bad."
travelingizusia, 02 Avril 2021

It's a great place to sleep at while on a road trip, next to the highway but I had no noise complaints. A two queen bed room is worth $80 max, it's an older hotel but super clean. The rooms are very spacious as well which I was surprised about.

"Very Clean & comfortable"
sandbuny, 31 Octobre 2020

Check in fast very kind and helpful staff. Room was extremely clean and comfortable. We will definately be staying at this Best Western in the future. Close to freeways, stores and restaurants. Minutes away from everything one may need or want to do.

"Robbed of my deposit"
brwnchcnbro, 28 Octobre 2020

The smoke alarm was chirping for the first 24 hours reported it when I arrived I moved it to a drawer for peace at departure I i applied the last of my cologne on me they kept my deposit 100$ says too bad

"Last minute stay"
my4kidsbnaj, 11 Septembre 2020

We came here due to a power outage on a 115 degree day- we were tired and overheated- The check in process was fast and the receptionist was friendly- our room was close to parking, clean and big. The a/c cooled our room quickly, refrigerator worked good and overall we were happy with our 2 night stay.

"Rude desk clerk!!"
ds5134, 03 Juillet 2020

So my experience with Best Western is normally hassle & drama free. Unfortunately last weekend was not the case. Everyone on staff was extremely nice except with the exception of the night desk clerk. I decided to wash my clothes in their facility. I put my $ in the machine & followed the instructions on the display of the machine. However, the machine wasn't working. It took my $ though. So I went to the front desk just to ask if someone could check & see if I had done something in error. I asked simply is there someone that can come & see if I did something in error. This bald man who I believe was paskstian or middle eastern. I believe started yelling its thru a 3rd party we dont get involved. I can call a number to get my $ back. So I say, all I wanted was for someone to come & check to see if I did something wrong. PERIOD!! He keeps yelling we don't get involved thats with a 3rd party!! That was rude I thought. Terrible CUSTOMER SERVICE ALSO.Im really surprised also because Best Western is a top hotel & usually helpful. So i kinda understand this rude man position i guess. However, an excellent customer service tip in the future would be to have either have one of the staff or himself atleast pretend to help. I basically felt that, that's your issue lady not mine. I think he needs to be retrained. Thank you for listening also.

"Excellent service"
shirleychavez1, 20 Mai 2020

Staff was very polite, respectful and friendly. Smoke detector needed battery it was replaced immediately. The staff also practiced social distancing. The room was very very clean,the room also smelled fresh. I would come back again.

"Wow Experience !!"
SylviaT1075, 18 Février 2020

AWESOME !!! front desk person name SYLVIA !! each morning she greeted me with a GENUINE SMILE !! :) she makes the difference in having a good day or a GREAT DAY !! I love seeing her each morning :) Sylvia is a WOW FACTOR !!!

"Sparkling Diamond in Diamond Bar"
pierannwalsh, 26 Décembre 2019

What a treat to have such a nice stay for our family. The facility was immaculate all the way around. The lobby restroom was so nice and clean. The dining room was a bit of a tight space, but it worked.

"Not your usual Best Western stay."
alertcab, 06 Décembre 2019

Had a few problems, that may have been put of control by the hotel. Roof leaked in room, so we had to switch rooms after we settled in for a weeks stay. Major inconvenience. Heat would not come on in new room until I called the front desk several times.

"Great property! Highly recommend!"
jk92892, 22 Novembre 2019

Best bang for our buck we've found in LA! Our room was very spacious and clean, the pool was extremely large and the pool area very nice, and the breakfast was good. Very convenient, located off of 2 freeways, and near multiple restaurants. Highly recommend!

"very Good"
MyCarterLOVESMe, 09 Novembre 2019

Service was good Breakfast was Excellant needs to update rooms & tidy up a little bit more all in all it was a good place to visit & good price still waiting on my deposit great location night crew very friendly room service Awesome

"DISGUSTING"
hanleymichele, 20 Octobre 2019

The room smelled horrible. When I complained I was told that they were booked (parking lot was empty) and they refused to change rooms , refused to let me see what time I checked in and refused to let me speak to the manager. I was there for about 60 minutes and they charged me for the night. Best Western corporate was beyond unhelpful. To date I still have not received a receipt. Do Not Stay Here.

"Staff is not so great."
Lola0428, 07 Octobre 2019

Took close to 20 minutes to check in because there wads no one in the office at all, when the front desk attendant did finally show uo , he did not give directions to our room, did not give my kids passes for the buffet in the morning even though they were registered guests and was overall not friendly .

"Nice hotel in Diamond Bar."
Joyce R, 07 Octobre 2019

Nice and secluded, this is a smaller location but has all of the usual amenities. Parking is close, grounds are pretty (garden) and the pool and jacuzzi area clean. Staff is helpful and friendly. It is off of the freeway but, with windows closed, it was okay. Walking or driving distance to eat/shop. Close to freeway onramp/exit.

"Wasn't bad for the price"
casey323, 30 Septembre 2019

I think for the price wasn't bad. Some of there pictures showed a gym but at this location there was not one. I think overall it was a decent place to stay, it was fairly close to the Pomona Fairplex where i had an event to attend and lots of shops in the area

"Weekend trip"
phea18, 08 Septembre 2019

Our stay was very nice, the pool was the cleanest I have seen. Everyone from the Cleaning, Breakfast and desk workers pleasant and helpful. When you first arrive you think is this a good area but you pull into BW driveway and it is very pleasant, clean a hidden jewel.

"Never Again"
hmeeks007, 30 Août 2019

I was here for a 4 day training with my state government job and I was out in an outside room on the end. I asked SEVERAL times to be moved to an inside room where I would feel more secure. Several people walking around /near my room different hours of the night made me uneasy and afraid. Spoke to THREE best western staff and each told me if I wasn't happy...there were several other hotels I could go to!!! Instead of making their valuable guest feel at ease and welcomed...they pretty much made me feel like being ANY OTHER PLACE THAN THERE. Never will I go back!!!Next time I'm in Diamond Bar for training...this place I'll pass.

"Worst customer service"
jcsandoval73, 28 Août 2019

Will.never return, management dont cate about people smoking on property even though iys supposed to be no. Smoking. To management about people smoking in pool area with kids around and nothing was done.

"Stay somewhere else"
californiatravel2019, 21 Juillet 2019

MGMT/owners expend minimal effort and resources and it shows. Staff seem to go through the motions but aren't engaged. Rushed through breakfast which was mediocre - unless you enjoy runny eggs and sausage patties.

"Staff were unsatisfactory"
Wander46108798127, 14 Mai 2019

The hotel itself is clean and had no issues. And most of the staff were friendly and professional. There was one particular staff woman who misinfirmed us that our stay was cancelled when it was first booked and then later we were charged for the stay without the option of refund even though we had already booked with a new hotel. No one could help us even though the error was on their part. We lost out on a lot of money. And at checkout the same staff woman was unpleasant even when I was friendly towards her. I'm definitely turned off from ever staying at another best western again. Id recommend staying at the majestic hotel by Disney for these prices.

"An affordable place to stay."
Passport02258973047, 29 Avril 2019

My night at Best Western was pleasant. Check in was quick and easy with reservation. Front desk staff was friendly and informative. Room was spacious and clean. Plenty of towels and wash clothes. Blackout curtains were definitely a plus since my room faced directly to the west side. Breakfast was a delicious . Good variety of hot foods, drinks, and cereals. A nice experience for me.

"Pretty sure it was the owner"
pursuasia, 21 Avril 2019

After missing our first flight because our uber driver got lost (who even does that), having a delayed flight after that, flying into an airport 2 hours away from where you were initially suppose to fly into, our car rental being cancelled and showing up to the hotel 6 hours after we initally planned, we were looking forward to getting to our room and sleeping. We get there and the guy checking us in is rude (pretty sure he was the owner and the guy most bad reviews on here are referring to) My Credit Card was in my luggage but I had my ID and debit in my purse - cue the incidentals! I ask my sister to use her card for the security deposit so it wouldnt keep a hold on my debit for 7 days. The guy CANCELLED my reservation because I wanted to split the folios. I wanted to put the security deposit on her card and room and tax on my debit. He said since I am not paying for the room - he was going to cancel it and put it in under my sisters name. I told him no, i am paying, she is just using the card for security. He completely ignored me, and said he was keeping the same rate - i told him NO i am paying and it is going under my PLATINUM STATUS Best Western Rewards Card. He ignored it, cancelled it and checked in the WHOLE room on my sisters card. I looked at my sister and was like "WTF" and in front of EVERYBODY he said "You cant use that kind of language with me. I don't need to help you" I told him he needs to stop being rude and careless, I wasn't talking to him, and he yelled back at me in front of other guests saying "You're not paying for the room, so I cancelled your reservation." HE CANCELLED MY RESERVATION because we wanted to use my sisters card for SECURITY DEPOSIT. We were livid, EMBARASSEDand tired. I told that guy forget it, check us in for The night and cancel the remainder of the nights because neither of us wanted to deal with the level of disrespect this guy had. This was on a weekend where almost everywhere was sold out because of a music event, but we were willing to take the risk. As someone who works as a front desk representative themself, I have never enountered someone who misrepresents the company so poorly. Completely disgusted by someone who can openly embarass people. And trust me, i was far too damn tired to yell or be "THAT guest" who would cause a scene. His behavior was unwarrented and uncalled for.

"Great location! Room smelled! Smoke Alarm chripping"
PrisDLC, 17 Mars 2019

I stood here due to the Swim Meet Mt. Sac was hosting and my daughter and her teammates all stood here. Check in was EASY! The women who checked me in was very polite. I was in Room 157 as soon as I walked in there was a smell like a wet smell so I opened the window to air out the room to hope that would help. Plus I was only going to be in the room to sleep since I was going to be at the college. Second issue is obviously the hotel is smoke free the issue was the trash can where smokers can put ou their cigarettes was right next to my room. Guess what someone smoked in that area and smoke lingered into the room. Then as Today, March 17th is my last night at 6:35AM the smoke alarm starts CHIRPING!! I'm a light sleeper so there goes my sleep! I went to my daughters team makes rooms to see if their room had that odd smell NOPE! See if they could smell smoke from cigarettes NOPE! It was the worst experience I've had at a Best Western! I won't be staying there again!! Advise I would give management MOVE THE TRASH CAN WHERE SMOKERS PUT THEIR CIGARETTES OUT FAR AWAY FROM THE ROOMS!!

"Roomy and super access"
djnix2403, 10 Mars 2019

Good size room with plenty of amenities. Breakfast is not expansive but is decent. Coffee is good. Very close to restaurants and shopping. Need to get corners clean and pay attention to details. Staff is helpful and friendly.

"Great"
Jet27569966726, 11 Janvier 2019

The stay I had was great. Clean room. Friendly staff. Plus there was free breakfast. One breakfast ticket per checked in adult and children eat free! I would stay here again if I ever needed a room. .

"Needs a Little (but only a little) Bit of Love"
David C, 21 Décembre 2018

The Hotel, for the most part, is in good shape, but is in the need of a little bit of law. I stayed for a week and it was fine. Not fancy, but sufficient for business purposes. The small issues included: 1. Parking Lot lights that were one at 4 am, but off at 6 am, even though it was still dark at 6 am. 2. Plastic wrap/bag covering the smoke detector in the room. 3. Rumpled, although likely clean, covers on the beds. But the pluses also included: 1. Very good internet 2. Washing machines for guests that worked and could be paid for without coins (and reasonably priced). They supported a phone Ap which could be downloaded and used to pay for the machines. It worked well 3. Decent quite level considering location next to Pamona Freeway.

"Our stay"
Wordenwifey, 17 Décembre 2018

The room was big and clean, bed was comfortable and everything seemed great until I woke up to a roach next to my bed. Breakfast was not as good as most best westerns we've stayed at but it was edible.

"Not staying here again!"
JBella282, 21 Octobre 2018

Check in/out process took way too long, holes in towels and sheets, no change available if needing to use the provided laundry facilities and book 2 queens and was given 2 doubles and then was told at the desk that they do not even have queens. Definitely would not stay again and I would recommend that other choose another location as well.

"110 USD motel or hotel?"
Piero B, 11 Octobre 2018

SERVICE: Efficient and friendly ROOM: very low quality RATIO QUALITY/PRICE: claiming to be a hotel but looked and felt more like a motel in my opinion, basic room with no interior design, old furniture, dated carpet. Lingering smell. Breakfast was basic at best with very limited variety.

"Best western. Diamond Bar, CA"
bvaldez1, 08 Octobre 2018

Friendly staff, breakfast was delicious!! The rooms are a little outdated and too dark for my liking with the decor. Wish the rooms were a little more modern and without carpet, But overall good place to stay.

"Great location and secure"
Fred U, 05 Octobre 2018

It is near a shopping center with clothing, pharmacy, fast food and even hardware close to hand. Near intersection of freeways but noise was not a factor. Pleasant personnel made stay delightful. Elevator was great to not have to climb stairs.

"Perfect spot for business travel"
jdparenti, 20 Septembre 2018

This is an ideal location for my business travel and the internet is strong enough to satisfy my requirements. I have stayed at this location a handful of times and will again soon, no doubt. Extremely friendly and helpful staff, comfortable rooms, ample parking, and overall five-star worthy for my needs.

"Make sure room 216 does not have bedbugs"
FarAway567992, 11 Septembre 2018

At first I felt very happy that I booked this hotel: perfect location and the room has everything I need. But we learned it in a hard way that this room is far from perfect: my kid and I woke up by constant itching all over our body around 1-2am. I found and killed a couple of bugs on my bed and when I saw fresh blood spilled out of their bodies, I know something is not right. I brought one of the bug bodies to the front desk and the front desk staff immediately confirmed it is a bedbug. He was courteous and acted quickly to give me access to another room (142) and when requested, he also provided me a plastic bag for sealing my clothes. Moving, with my very sleepy teen, at this crazy hour was not pleasant but what could I do? When asked if this issue was known, he mentioned it is unknown but obviously somebody else also complained of the same issue during the same night :(. The next morning, I went to the front desk asking for another plastic bags and I mentioned the bedbug issue to explain my request. This time a female staff (she checked me in on the previous afternoon) simply told me they will check the room. No apology was offered and it seemed she just wanted to dismiss me asap.

"Good bargain, freeway accessible, decent neighborhood"
vincentw498, 21 Août 2018

An affordable place to lodge in L.A., clean, easy to get on the freeways, free breakfast. Ask for a pet-free room unless you don't mind flea bites (my only major complaint). Dark decor of my room overpowered the light bulbs so it seemed quite dim and gloomy in the room, but I was there to sleep mostly. Being next to the freeway, there 's a lot of ambient traffic noise outslde but my room was sound proof so I was nice and quiet indoors--but that means it's EZ to get on the freeway.

"Better off at a Motel 6"
Asia D, 10 Août 2018

Would like to give it a 0 star. Worst customer service ever. Didn't receive recognition for being a Platinum Member. A PLATINUM, LOYAL MEMBER. Guy that checked me in CANCELLED and rebooked my room because we used my sisters credit card card for the incidental. His reason? Cause I didn't pay for the room? WHAT DIFFERENCE WOULD IT HAVE MADE IF I PAID CASH? I paid for the whole room btw. Wouldn't put my name on the reservation so I couldn't claim my points. Got upset and started raising his voice cause I WTF to my sister. I used to work at the Front Desk of a Best Western for 5 years. TRAINED front desk personnel, answered and responded to all reviews and customer care, ACTIVE MANAGER ON DUTY. 1, you don't treat guest like that. 2, you don't work at the front desk with out automatically understanding the people you check in are on VACATION and probably had a long day of traveling. Yeah, I'd never stay here again. Nor would I recommend. It's crap service, anybody that claims otherwise is lying. I cut my stay a day and risked being without a place to stay on a weekend everywhere was pretty much sold out cause of the music festival going on, just because this place left a nasty, sour a** taste in my mouth. You're better off staying at a Motel 6. From the moment I booked this room to the moment we decided to cut out stay, it has to be hands down the worst decision.

"bugs and inflexible check-in staff"
jenny154943, 03 Juin 2018

Check In we stay at Best Western Diamond Bar to attend my nephew's wedding. My sister insisted on paying for the hotel stay, so she came by and paid for it with her credit card few days before. When we arrive around 12:30 p.m., we ask if it is possible to check in, the lady at the check in, without even looking up, point to the "check in" sign and said "check in is at 3:00 p.m.". I ask if she can check to see if there's any room available, she then reluctantly check our reservation. During the almost 2 hours wait time, we asked her a few times if there's any room available, one time, she told me the housekeeper is at lunch break, she can't find out, another time, she told us her shift is almost over and she is busy so she can't help us. When she is finally free and the housekeeper came back from her break, we ask if there's any room available (by then it's almost 2:30 p.m.), she then said, our specific room is not ready yet, when we ask if there's other similar room that's available, she said she can't give it to us, because my sister prepaid our room so she can't give us another room. After arguing with her, she then gave in and give us the other similar room that's been cleaned. Before she gave us the keys, she needed a credit card for damage deposit, we tried to give her our credit card but she won't take it. she wanted my sister's (who wasn't with us) credit card. We told her to take our credit card for the damage deposit and then she read off the note from her manager and said she can't take our credit card, it has to be my sister's credit card. We told her my sister is not coming to the hotel. She is very busy with her son's wedding and there's really no reason why they can't take our credit card (other than a note from her manager with no explanation) Again, after a long argument, she reluctantly took our credit card. When we got back to the lobby after we check in to our room, we found the lobby to be very hot and the lobby door was open (it was nice and cool before). By then the manager of the hotel was on shift so he had turn off the air condition and open the door in the middle of the hot hot day! That's when I realized the culture of this hotel is not to keep the customer happy, but to do whatever it can to save money. The Room Air condition was situated in a way that it's cold air blows right at our bed and specifically, our pillows area. Tried many ways to change it and finally gave up and turn it off because I don't want to wake up with a headache. To top it off, the next morning when I took the shower, I found bugs crawling in the bathroom.

"Could be better."
DRGSEA, 04 Mai 2018

I have waited a couple weeks to get home to review this hotel. I was EXTREMELY mad when I checked in and I was asked for 3 ID's. Credit Card with picture, Driver's License and AAA card for discount I booked. After staying at about 10 hotels this past couple weeks this was the first one that asked for everything. I can live with that. But what topped it off was that the front desk person wanted to make a photo copy of all the ID's. WHAT? NO WAY!!! He said that a copy is needed because the credit card companies no longer used raised print on the credit card. What ridiculous excuse is that? I once had a brand new credit card issued and it was used once at a hotel. The next day there were 6 tickets charged at Six Flags. As a victim of fraud there is NO valid reason to copy someone's ID. NO REASON! I am a Diamond level reward member at Best Western. Not a criminal. If the hotel has a fraud problem or is suspicious then that isn't my problem. I am a guest. The hotel has potential to get a better grade. Recognize premium rewards customers! Give upgrades and be more welcoming at check in. Be a Best Western hotel.

"Noise and comfort"
sandybristo, 23 Avril 2018

My experience was disappointing. The surrounding noise and the uncomfortable bed did not allow to have a good night sleep with my husband. The coach in the living room had stains and it has a bad smell...Someone was smoking and the smoke was entering the room( my husband and I do not smoke)and we were not able to enjoy our time watching TV.

"Do not have good sleep"
cindysyleung, 04 Avril 2018

Its clean, staff are helpful. Bed is comfortable but pillow is a small square cushion, if you turn/move during your sleep, your head will drop to the mattress away from the cushion (pillow). I did not sleep well but need to drive the next day to my destination!!

"Clean and Big Rooms Good Price"
breezygarcia11, 04 Avril 2018

I like coming to this hotel because the rooms are always clean and so big for all my junk. I travel heavy and l like that there is plenty of space for all my stuff. The price is perfect for me as well and enjoy coming back here again and again.

"STAY AWAY! MANAGEMENT NEEDS A CLASS ON CUSTOMER SERVICE."
Clair6799, 02 Avril 2018

The rooms are worse than the room at a MOTEL 6. The microwave was old and stained. There was no soap to use in sink. They provided you with a "makeup wipe". The bathtub was dirty and the bathroom smelled of urine. The beds were old and you caved in because they were worn out. This Best Western should be called a Motel and shouldn't even receive a star.

"The Noise Noise Noise!!!"
sandjwilliams5, 02 Avril 2018

Right next to the freeway felt like you were sleeping right on the freeway, then around 2:00 in the morning they started trimming trees with a very loud noisy machine!!! Ugh!!! Horrible! Will never stay there again!

"Bug bites and rude people"
Jeffery W, 29 Mars 2018

Broken lamps, empty conditioner dispenser, 16 bad bug bites, and rude desk help at check in. Couldn't say a word before man at desk was demanding credit card. Spoke over us every time we tried to ask a question or even respond to him. If reservation could have been cancelled I would have done it right then. Middle of night brother woke up with 7 bug bites in a straight line on his right forearm, 6 on his left arm, 2 on his upper thigh, and 1 on his chest. Probably a spider. If you get a room on the freeway side expect to hear trucks and motorcycles all night long.

"Friendly Staff and nice rooms"
frankfurtersally, 21 Mars 2018

The staff at the hotel is very friendly. My stay was filled with hellos and smiles from front desk, housekeepers and even the maintenance man. He was actually a little chatty but still very friendly. The rooms were also nice, clean and spacious. I plan to be back for sure.

"Poor Service with terrible management"
E S, 21 Mars 2018

Staff was rude and manager condemned guests with sayings about God will not reward us for being bad guests. No Late Checkouts, even for 10 minutes. Greed and bottom line driven. Poor breakfast. Do Not Recommend.

"Diamond Bar off of freeway"
apetersmom, 14 Mars 2018

The hotel staff were very nice and helpful, however the location is right off of the freeway. The hotel is older, and although they've updated some things, it's obvious that it's an older hotel. Room was in the back, and across the parking lot is the freeway. A bit noisy for light sleepers.

"Terrible Customer Service"
bellam0rena, 13 Mars 2018

I reserved 2 rooms under my name, I arrived early but my friend arrived 1:30 am. When she got to the hotel, she was told that the computer was down. Having the reservation number, they did not provided a room for her. She had to go and look for a hotel room at 2:30 in the morning!!!!!!!

"Clean and spacious rooms"
User, 08 Mars 2018

Room was comfortable and clean and a lot bigger than I had expected. Hotel is located right across the street from a grocery store which was very fortunate because the breakfast was not worth speaking of. We stuck to the oatmeal. I was pretty disappointed about that because I've stayed at several Best Westerns and always had a good experience with the food. My main pet peeve is when the heater or A/C is loud or too close to the bed and blows right in your face but this hotel has an exceptionally nice system. We only used the heat but it worked great and I didn't even notice it was on. All in all a nice hotel.

"Many little annoyances and one major issue"
speedracer211, 07 Mars 2018

I recently stayed here for 10-night stay on business and was incredibly disappointed with both the quality and upkeep of the hotel as well as the front desk and manager. I have not stayed at many Best Westerns before but have Marriott Preferred Gold status and did a status match before checking in and gained Diamond Select status. On check-in my status was not recognized. I was not offered or told about the bonus points and I was most definitely not offered an upgrade, which as the highest status available should have happened. In fact, not only did I not get an upgrade I was given a connecting room (Room 103), which has to be one of the worst rooms available. Throughout my stay there were several minor annoyances and one major one that has put me off this hotel and truthfully, the brand. On my second night the smoke detector went off at 1am indicating low battery and the toilet constantly ran every few minutes. When I switched rooms the toilet seat would not stay up in the other room and the blankets were thin and not at all cozy or warm. While they offered laundry on-site for guests ($2 to wash/$2 to dry) they only carried $2-3 worth of quarters at the front desk. Why? How does that make sense in any way? Shampoo and conditioner in the shower were never refilled. The major issue happened on my 5th night. An elderly couple moved into the room next door. From midnight until the next morning I was kept awake by shouts and noises. I thought it was a kid in the room but it turned out to be the wife who had food poisoning. I made repeated calls to the front desk to help resolve the noise issue and even knocked on the walls and their door myself to no avail. In the morning I went to the front desk and the agent who was the one I spoke to and called all night simply said he tried calling that room but they didn't answer. So there was no attempt by him to resolve the issue. I then asked him to move them or move me to another room. He claimed he couldn't do anything until the manager came in an hour later. I went back the front desk and spoke to the manager. I asked to be moved and he claimed he had no other rooms but he would speak to the people next door. Later as I was getting ready for work the manager knocked on my door with the guest from next door to explain the situation. Why? Why would I want to meet them? The manager explained the wife had food poisoning and that was the noise and it wasn't anybody's fault. I couldn't wrap my head around this explanation. I understand she was ill but they completely ignored all attempts to help and I was kept wake all night. I spoke to the manager again and asked to be moved and he still claimed he had no other rooms. After repeatedly questioning him he finally relented and offered to move me after arguing with him for more than half an hour. Eventually he ended up moving me to a suite. Which should have been done on the first day at check-in. Once I was moved the rest of my stay was fine and the housekeeping and grounds staff are very nice and pleasant but the management of this place is sketchy. After being moved to the Executive Wing I noticed that the manager/owner I had been dealing with apparently also lives in the hotel with his family in what's called the Baron Suite. I saw them in there every day. I don't know if this is regular practice but it infuriated me that he was on-site the entire time I was having issues and complaining but would not step in to assist a customer if it wasn't convenient for him. Luckily, I've already spoken to my company about my experience and they're more than happy for me to stay at a more expensive hotel next time to avoid this place.

"Boycott Best Western"
Rosann D, 12 Février 2018

Due to an explosion around the block from a truck carrying Hydrogen tanks, we were evacuated from our home. We ended up at the Best Western Diamond Bar Hotel. I thought the room was pricey for what we got $150 or so a night, but being out of our house and just googling on my phone, I ended up there. Checked in about 10-10:30pm. When I received the "folio" in the morning, I found that we were charged and extra $25 because we had four people (myself, husband, and two sons) in the room. So, I have to wonder, the 6 hours in the room we spent, whether there were two of us or four of us, why does my bill have to jump up to $172 for a room that in no way deserves to cost that much? Plus how about some compassion for residents in the city who have to be displaced for the night? I called someone at the front desk and explained the situation, I don't know his name I had a difficult time understanding what he said. I called the 800 number and spoke to Isabelle, told her about the evacuation and all, and she just said that is how we charge. Great customer service Best Western. You can count me in as someone who will never stay at a Best Western again. Wasn't asking for a free room, just don't see how it matters how many people slept in the room? Charging for the oxygen we breathe? #boycottBestWestern

"Beware of the Bait and Switch"
doyadomari, 18 Janvier 2018

Locked in a rate for a baseball tournament and the front desk states that for every additional people would be charged $10 a person. I had an 11 year old and 4 year old. Front desk rude. Do not go here. They only care about the bottom line.

"Get away from the crowd!"
Marilyn H, 09 Janvier 2018

Very beautiful setting, rooms are quiet. We did have problems with the heater in our room and never could find ice in the machines. Breakfast was adequate. A good place to stay if you are taking the family to theme parks.

"Nothing Works, Vagrant Area, DO NOT STAY HERE"
Samuel L, 08 Janvier 2018

First, staff is amazing. Very kind and helpful, but somethings they just can't really handle due to poor overall property management. Rooms are DATED. HVAC doesn't work at all. Muggy, nasty, uncomfortable the night we stayed (we left to another hotel). TV's don't work and make LOUD high-pitched noises when on (should have been replaced years ago). Refrigerators don't work (specifically the freezer, late night ice cream was more of a milkshake). Beds are scratchy and make you feel as though you're sleeping in a bed with mites. Lastly, the place attracts the kind of people a place like this attracts. Loud, low-class people. Once we where there (visiting family and business) we where then informed of it's local reputation for being a drug spot. We moved immediately the next day. I'm pressing for a refund.

"?! very bad hotel"
William C, 06 Janvier 2018

????????????· ?? ????????????? ????????????????????????????????????? ???????????? ?????????????????. ??????9? ?8?????????? ??????? ???????? ??????? ????????????,?????????? ?????? ?????? owner's attitude very bad. room was so noisy you can hear upstairs and rooms next to you walking and you can hear outside people talking

"Money Hungry Hotel"
Jgcitizen23, 29 Décembre 2017

Would not stay here again unless I had to. They make you feel like you're checking into a motel 6. They give you vouchers for breakfast and they will not let you in without them. Rooms are clean just like a BW.

"it was as if they didn't want business"
davidhQ9938IW, 28 Décembre 2017

from they way they told me I could not not use my company card to pay for the room to the smell and feel of the room. instead of letting it ruin our Christmas vacation I took my family to another hotel even though we had already paid for that one. we paid for the two nights and we weren't even in the room

"Quiet hidden gem"
Binibining Jovi V, 22 Décembre 2017

Stayed there for 7 nights. Location is not on the main road but very near the freeway exit. Rooms are very spacious. Housekeeping cleans everyday except changing sheets which you need to tell them. Pillows provided were very small and uncomfortable. I don't know why they use those small throw pillows! I even had a stiff neck because of them. Complimentary breakfast was continental, they didn't even change the style of cooking eggs and potatoes, the whole time i was there! Only scrambled eggs and fried potatoes the entire week. Staff were approachable and friendly.

"Great night stay"
Brett B, 27 Novembre 2017

We were please to find such a nice place so close our business appointments. The room was very clean and very spacious. Unfortunately we didn't plan enough time in our travel that we could enjoy the beautiful pool. All of the staff we encountered were very professional and helpful.

"conference"
Manuel H, 13 Novembre 2017

room, was clean but very noisy because of being next to hiway. internet was not secured so it was not used. breakfast was the same every day, scrambled eggs and tater tops. breakfast attendant was very anti social never speaking or acknowledging one

"Great place to stay"
tafianneg2017, 13 Novembre 2017

We had a wonderful experience at this hotel. Our bed was extremely comfortable. It was a very quiet room and very clean. I would stay here again! Staff were organized and efficient. Nice place to stay!

"Not a great experience"
sharone194, 10 Novembre 2017

I stayed at this hotel one night. The room had an odor, as did the bedding. The carpet was not clean at all. The heater vibrated and was quite loud, making it impossible to sleep while it was running. The rooms could definitely use some updating. The breakfast was not very good (stale bagels, limited selection of items). I wouldn't stay at this hotel again.

"Quiet Comfort"
WaltGlobal, 05 Novembre 2017

Although the hotel is near the freeway, we heard no noise that bothered us at all. The room was big, and the bed was very comfortable. We would return to this hotel if in the area. The breakfast was very nice, and it is a safe neighborhood.

"Good amenities"
Dawn M, 13 Octobre 2017

Very large rooms, lots of cable channels if you are a TV watcher, very nice outdoor pool and hot tub. Easy freeway access. Breakfast was okay but no meat items were offered. Pleasant place to stay when you are in the area.

"Good if you're leaving early am."
Carolyn P, 04 Octobre 2017

This is a reasonable hotel, convenient to the 57 and 60. It's close to the freeway, but freeway noise is not noticeable inside the room - even in the rooms at the back which are the closest. The room was big, moderately furnished, comfortable and clean. The issue for us was that breakfast closed at 0900. If you're coming in late (we were coming from an evening football game at the Rose Bowl) it means a short sleet if you want breakfast.

"Comfortable"
kellyhI5664LS, 04 Octobre 2017

I would stay here again, but not on the highway side, it's a little too noisy. The complimentary breakfast was very good, we chose to sit outside on the deck over looking the pool while we ate which was nice.

"Not bad for the price"
Donnabello, 03 Octobre 2017

Booked at a reasonable price but then upgraded to a low end suite to get into the room before 4 pm. Not really worth the extra bucks after viewing my sister's regular guest room. The exterior is nice and the pool area had ample seating. Housekeeping was outstanding. Those ladies were quick in turning over rooms. I did not like having my card charged upon arrival or the extra $100 they held until we checked out. Spent three nights at the hotel and the breakfast never varied from eggs, potatoes, hot/cold cereal, unidentified yogurt flavors, cantaloupe and do it yourself pancakes/waffles. Better than the nearby fast food options.

"A sleeper"
Early B, 01 Octobre 2017

This is a very interesting hotel. The rooms are modestly furnished but large. The pool side is very much a resort setting. The breakfast setting overlooks the pool and palms. The prices are as good as I've seen for this class of hotel. Parking is free. If everything you need and a bargain price appeals to you, stay here. BTW, one side of the hotel faces a freeway. I don't know how noisy those rooms may be.

"Hotel was nice, room was okay"
295reym, 19 Septembre 2017

The hotel was pleasant overall. The hotel room could have been a bit cleaner and i would have liked normal size pillows instead of half size ones. The ac worked really good. The internet speed was great. Television was good. The pool was nice except the hot tub overflows.

"Good sized room"
AndyP1998, 08 Septembre 2017

We were arriving late into LAX en route to the Grand Canyon so picked a hotel around 45 mins from the airport. We arrived at the hotel 12.30 in the morning to be welcomed by a friendly guy who quickly checked us in. The room was bigger than expected. Everything worked well. If the breakfast had been better I may have given this hotel an excellent rating. Beware some construction work going on around the hotel so the good looking outside pool may not be attractive.

"do not stay here!"
Satpreet R, 29 Août 2017

well the place is very unprofessional.. I got there at 230 they told me room wasn't available and to come back at 3.. I went back at 3 got the room by a rude guy at the check in counter gave me the room.. room was not very clean or anything that from the pics.. its very noisy because its right by a busy freeway... breakfast was very simple with lots of things not stocked and fridge was locked?? yesterday at the time of checkout the girl check me out and said that she will email me my receipt.. why did they charge me extra $35 for another person in the room total of 3.. when I had booked thru hotels.com with double beds it said upto 4 people.. we were only 3 and I was charged extra. I will never stay with them ever again when I am in southern California.. the place is a fraud!

"nice secluded hotel"
Ronda J, 24 Août 2017

I have attended four high school reunions in the past fifteen years and this is where I have always chosen to stay. What a find; secluded, beautiful grounds and pool, large, clean, nicely decorated rooms, close to freeways and pleasant and helpful staff. It is always a pleasure to stay here.

"Clean and Friendly"
kennethsW2467HZ, 21 Août 2017

I have read some recent reviews about this hotel and trust me, these are probably just upset guests that are not willing to work with anything. I've stayed at this hotel over 50 times and the staff is exceptionally nice and friendly. The rooms are super clean and I just simply enjoy it. Would you go back someplace over 50 times if you had issues. And the truth is that there have been small issues at times but they always respond quickly and take care of my needs. I love this hotel

"Refused refund"
L9416OXjeffreyc, 13 Août 2017

I was in town on business and checked into the wrong city Best Western. I laid down for 20 minutes and was contacted by my office to inform me that I was at the wrong location. I then notified the front desk and asked for a refund so that I would be able to go to the right location. They refused to give me a refund. I was there 20 minutes!

"Stayed here for an event at Pomona Fairgrounds"
utpaatur007, 07 Août 2017

+ side: Great high speed wifi, ok breakfast, ca 15 min drive to the LA Fairgrounds in Pomona. - side: Road noice at the highway side, at the moment some noice from a building side across the street...

"overall a great stay"
jasmynn, 06 Août 2017

stayed 4 nights in late July. Check in was quite slow. waited at least 15 mins even tho there wasnt any other customers apart from us in the line. We only had 2 rooms. It was great, diamond bar area has lots of Asian food. The hotel provided good wifi, has an elevator and even a pool. Breakfast selection was decent enough. Housekeeping only came first 2 days out of my 4 nights tho. which was abit weird to me but otherwise all was good.

"Good value/good location"
Stephen M, 10 Juillet 2017

My wife and I found this place in a pinch and were very happy with our stay and the friendly staff here. Had a great night's sleep on a very comfortable king bed. The breakfast bar was well-stocked and tasty. (The eggs and potatoes must have been homemade they were so fresh and delicious.) They have a wonderful, spacious pool area that would be good for families. It is close to local freeways but not too noisy. Also close to some nice restaurants. Good deal.

"Terrible - DO NOT STAY"
451amitkumarp, 03 Juillet 2017

1. Room was not clean, 2. my son has allergies after staying this motel. 3. motel bed sheets cleanliness big ISSUE 4. Coffee glass was used, means the plastic bag wasn't cover on glasses. 5. Staff don't know what type of Bes Western customer am I?

"A pretty good night!"
David B, 25 Juin 2017

I was ready to give this place a bad review but I can't. One caveat - if you don't stay on the side away from the freeway (odd number rooms), you will need ear plugs. Check-in was a little slow - This doesn't seem to be the most technologically advanced place. However, the wi-f fi was fine, there was a smal refrigerator and a microwave. You can walk to a 7-11 or a Smart & Final (grocery store). Compared to other hotels in this price range, the room was very large. It had the same amount of furniture I am used to - desk, dresser with TV on top, small table and two chairs, but the room looked empty because it was large. The shower and toilet were in their own room and the sink was in another, which was fine for my wife and I, although I prefer an all in one bath when traveling alone. The closet had a door on it. Some in this price range don't. The BEST thing about this hotel was the A/C. most hotels in this price range have noisy A/C or if you open the window you hear the freeway. This was quiet, almost silent. Plenty of parking, easy freeway access. Free breakfast. Comfortable bed. Pool looked nice.

"Great Stay!"
heatherspike1, 21 Juin 2017

I have read the bad and the good reviews of this hotel. People complain about the breakfast, do they not read that is it free? Why would you expect a grandeur breakfast if it free? Sorry, I am sassy, bare with me. The rooms are huge, there is an elevator. I do wish that this hotel would have a better gym equipment, then again this is not best western plus or premier. The customer service is ok, not too great. The pool is big, the only problem I had was the housekeeping. Honestly, there are some good and bad qualities about this hotel, but you are going to get what you paid for. Don't expect something amazing if it is cheap. Just like buying something that is made in China. I know that people complained about the noise on the freeway side. Well, that is your fault. It is cheap for a reason. Pay a bit more for the better room, problem solved or stay at Motel 6 LOL. At any hotel, if you want to get the best experience, pay more. Nothing is free. I am being honest, everyone else is just opinionated and they think so highly of themselves. lol I paid more so that I would not be on the freeway side and my sleep was fabulous.

"good value but you get what you pay for"
ashleyk300, 21 Juin 2017

The hotel was nice and had a great pool. The rooms smelled like cat urine. Person who checked us in was very rude and not accommodating at all. I would say overall good for the price point but wouldnt go back b/c of the weird room smell.

"gives Best Western a bad name"
angelicap811, 14 Juin 2017

We reserved 3 occupants online (1 audlt, 2 children). Upon checking in, I showed the confirmation and the man at reception charged me for additional person $10.99 because, he says, my daughter turned 14 and is charged as adult (even though on the website kids r up to 17 ). At check out, my bill read additional $ 12.99. I asked and the lady said they included the tax with it but then the bottom line tax was based on all the line items so thats a double charge. The IRS should audit that branch. At breakfast, I asked where I can get drinking water. The lady (same one at check out) responds "there! pointing at coffee machine" while walking away. I clarified that I need cold not the hot and she just continued to walk away. She was doing reception at the same time as breakfast room. Their elevator was not working but the man who checked us in did not offer help. We got to breakfast hall before "end time" and there were still more that came after us but they had already ran out of warm food and I asked but they would not make more but no. We all settled for packaged muffins. Before the others were done, the lady turned off all the lights and said that the area is closed. I think that was rude and felt bad for other guests. I thought the location was convenient being off the freeway but its a bit noisy in the area so you couldnt really get rested. Also the room was not "conditioned" for guests to arrive. The tub had some hair so it wasnt cleaned at best.

"Pleasant Stay"
F4007DJmargareta, 13 Juin 2017

The room was very large and clean. The bed was very comfortable. I would have liked it more if the hot tub would remain open past 9:00 pm. After a long day and dinner, there wasn't anytime to visit the hot tub.

"Bad experience on Best Western Diamond Bar H & S"
johnsonw631, 02 Juin 2017

I introduced my friends from China this hotel according to my experiences staying in other Best Western Hotel before and reserved two rooms for Jun. 1st to 2nd. But I experiences very bad treatment from the receptionist when we checked in. It's very bad attitude I received in this stay. It's horrible experiences in my life. Will not stay any more.

"Regular place to stay for many years"
Margaret K, 17 Mai 2017

Very accommodating and pleasant staff with comfortable rooms. This facility is always clean and attractive and a good value. We have stayed here nearly every month on regular trips to Los Angeles and have felt at home each time.

"Construction on elevator, midnight flooding sink"
samanthafW3297HW, 10 Avril 2017

To whom it may concern, This has by far been the worse best Western I've ever stayed at. Two story hotel with no elevator(well one that's under construction with no caution tape. please veiw attached video), with a 11 month old baby and they put us in a room upstairs. Not to mention while walking on the walkway upstairs it feels like you're going to fall through with all the soft spots. First night here our sink flooded while we were sleeping and soaked the floor by the bathroom door. So when I got up to pee with socks on in the middle of the night they got soaked. We complained to management before we left for the theme park. They did nothing about it while we were gone, the floor was still wet after we were gone all day and smelled disgusting. Do you know how hard it is to keep a 11 month old baby away from a wet floor? Housekeeping here didn't even take all the trash out. Everything I complained about to the manager she just shook her head and said okay. No apologies no let me fix this for you nothing. I'm appalled with her attitude and no customer service skills and can't believe I payed $100+ dollars a night for this. I will never be staying at a bestwestern again, nor will I be referring this awful place to anyone.

"Horrible do not stay here!"
Karen L, 06 Avril 2017

Worst customer service ever! Mayar (the manager or owner??) charged my charged my card 2xs and is refusing to credit it. Says it's my problem not his. Hung up on me when trying to ask for help. He charged illegally charged my card and is now refusing to fix it. Will be filing charges after numerous attempts to fix it. What a headache!!! Will never stay here again or a best western again!!

"Customer service sucks"
Lavon P, 05 Avril 2017

No one seems to know what they are doing. Our credit card was charged twice after we had paid cash. Manager will do nothing to correct their error. As of right now they have been paid 3 times for 1 room. He has hung up on us and says he will do nothing to help us. We have contacted Corporate for help. My advice is not to leave the property until you know for sure you have not been overcharged. We told manager about it at check out and he said he would handle it and credit our 2 charges. Now since we are thousands of miles away he won't do a thing. It may only be 200$$ for it's just not right.

"Business Trip"
Michael W, 05 Avril 2017

On plus side, beds were comfortable. That's about it. On down side, any room on the highway side (were we were placed) is a HUGE noise problem...so loud outside you can't hear yourself talking, difficult to sleep inside. No real attention to detail or proper maintenance inside (mirror falling off the wall, paint, electrical, bulbs... Gym, such as it is, smelled badly...and was just a converted hotel room with very limited hours (8-9...making early or late workouts impossible). Breakfast was adequate. Staff not very customer friendly. Won't be back.

"Poor quality"
artherj2017, 02 Avril 2017

The breakfast was horrible everyday the same eggs and potatoes that was under cooked.Not one piece of meat like advertised...My room didn't have a screen on window or a safety lock and I was on the second floor...TV was so dark that you couldn't see what you where watching..all and all one of the worst hotel experiences I've encountered

"Diamond Bar ??"
Anthony B, 21 Novembre 2016

The Best Western Hotel was a Great Choice after taking Lisa,Angela,Liz,and Blondie out to a Club for dancing.The after party was a great place for a conversation with these beautiful ladies.The customer service was Excellent.Thank you ladies for hanging out a Luxurious night to remember.-Anthony

"Diamond bar"
HotelGuruGirl, 19 Novembre 2016

Typical outdated best western property. Front desk person was professional but not very warm and didn't smile. I was not recognized as a best western diamond member. They charge a $100 deposit that is not stated on the website. The room was fairly large and had a separate sofa area. Sofa was rather hard to sit on. TV was large enough for the room and had some good tv channels including showtime. Bed was comfy enough but needs brand new fluffy pillows. bathroom was clean and of decent size. Shower handle didn't always function properly and leaked. Randomly at the times the bathroom lights would turn themselves on. Heat/ac unit was efficient and not noisy which was nice. Plenty of parking which was also nice. Hotel was pretty quiet and you could hardly hear other guests unless it's the morning when everyone is slamming doors and talking loudly outside. If you're on the first floor don't keep your window open alot because people like smoke in front of it and the smell will waft into your room. Carpet needs a nice deep shampoo. They are still doing renovations to the outside of property.

"Pleasant and Comfortable"
Margaret K, 07 Octobre 2016

Always clean and staff very accommodating. Lovely grounds and office and dining area attractive and clean. The free breakfast gives a nice variety of food, both hot and cold, and there is coffee available in the lobby all the time, which is a nice feature.

"A good choice"
Novoman, 03 Octobre 2016

It's all about location, and for me this Best Western is in a great location. It's far enough away from Los Angeles to avoid the worst of the traffic congestion, but near to Anaheim and Ontario. The rooms are spacious and clean. It is near the intersection of two major freeways, so getting to your next destination is easier. If you love Asian food, Diamond Bar has plenty of choices for your palate.

"nice secluded hotel"
Ronda J, 25 Septembre 2016

Large pool and spa(beautiful at night). Rooms are large and spacious and landscaping is meticulously kept. Secluded and away from busy street. A nice retreat that is close to shopping and just a few miles from surrounding attractions. I highly recommend.

"Would not stay at this hotel again."
Zaim K, 25 Septembre 2016

Experience was not pleasant because of overall appearance of hotel. Too many things broken in the room and poor customer relation of receptionist. Hotel is undergoing some remodel. It really needs a complete face lift.

"Always a great place to stay"
929melaniea, 11 Juillet 2016

Even though this hotel was undergoing renovations, the staff made sure no one was inconvenienced by it. There was no excessive dust and the surroundings were clean. I always choose this specific hotel to stay when I or my family are in town because it is always clean and staff are always courteous. I just wish they's extend the breakfast to 10 am.

"Diamondbar BW"
Mike L, 18 Juin 2016

This hotel has a close location to the Cal Poly Pomona Campus. We enjoyed the pool, Jacuzzi and breakfast. We do recommend better pillows because these were too large for our comfort. Next door is an authentic Chinese food restaurant which we tried and liked which was inexpensive.

"GOOD RATE"
Eugene L, 09 Mai 2016

This hotel is located in a quiet section in town. A nice Chinese restaurant is next door. The rate is lower than any Best Western hotel in the vicinity areas and is consider to be very reasonable. The parking space in large. The only thing they can improve may be the internet speed.

"Wonderful! "
Xtrasassy2, 22 Avril 2016

Had to come to Diamond Bar for a funeral so we only stayed one night. This was a beautiful setting and the room (223) was very spacious and very clean. Can't speak about the breakfast as we didn't partake. Even though the freeway is right next to it, it was relatively quiet. The only thing we found strange was that we secured the room with a credit card, yet when we checked in they asked for a deposit of $100. When we checked out, we received the cash back and the room was billed to the card. We have never experienced this at a best western in the past, which begs the question: what if we didn't have the cash at the time of check-in. Just a heads up for anybody reading this.

"Nice room"
Gregory C, 06 Avril 2016

Great room, Big , Clean and Comfortable. Plenty of places to eat close by. We enjoyed our night there very much. will use this Hotel again. Convenient to freeway access. Only inconvenience is Trip Adviser wants me to use 200 characters to make this review.

"Cannot sleep due to noice"
machimamu, 14 Mars 2016

The sound from high way traffic will not allow you to have a good sleep. We felt we are sleeping on a road due to the sound. Giving a 2 token system for breakfast sounds odd, and not professional. Especially when you have kids, buying additional break fast I would prefer to chose the mc-donalds next by.

"OK but shower was a nightmare"
michaelpH2824TU, 07 Mars 2016

Shower went from freezing to scalding hot in an instant, constant adjusting of knob to find happy medium. WiFi slow during peak hours of 5 pm to 8 pm but worked. Staff had to twice reset room key, to work. Can get a bit noisy at night with people and young children walking back between pool and rooms.

"Very clean and comfortable hotel"
Kayla O, 03 Mars 2016

I was very impressed with the kindness of the staff as well as the cleanliness of the hotel. The continental breakfast was a great way to start the morning. This trip was for business, however after a long days work we did make it to the hot tub. The pool and hot tub are very clean. I really enjoyed my stay at this hotel.

"Funeral for a Friend"
Rick S, 02 Mars 2016

My wife and I needed to attend a funeral located at Forest Lawn in Covina. The location of this property worked very well for us. Also, the low cost was helpful. The staff was very helpful and upbeat!

"Nice comfortable room"
Pistols55, 25 Février 2016

This is a very lovely hotel with nice large comfortable rooms and comfortable beds. I would recomend this hotel to my friends and I would stay again. This hotel is close to freeways but we did not hear any freeway noise and the staff was pleasent.. Price was great as well

"Bad Experience"
DAVIDWEIGEL, 16 Février 2016

Hotel room had no hot water in room for 3 of the 4 days I stayed there. After taking a cold shower the first day, I talked to the manager and problem seemed to be resolved. 2nd day have hot water. Third day had, no how water, talked to manager and he said he would fix. 4th day no hot water.

"Quiet and easy to get around"
Novoman, 14 Février 2016

I have stayed at this Best Western several times now and find it very quiet and clean. The property is located just off of 2 major freeways so it is easy to get to Anaheim or the Inland Empire from here. The rooms have been recently remodeled. All in all a good value.

"Pleasant Stay"
Onewhere C, 30 Décembre 2015

Great Front Desk Employees with friendly smiles and assistance Quiet nights for good quality sleep Safe surroundings Convenient location Plenty of parking spots Many restaurants within walking distance

"** DO NOT BOOK**"
Carlos G, 27 Décembre 2015

**DO NOT BOOK THIS HOTEL** Dirty room and full trash bags left in the room, also dirty pampers in the room, and what really pissed me off is that they told me breakfast was from 7 to 10 am. We got there at 9:30 and it was already closed, employees don't even know what the hell is going on.

"Attractions Were Not Maintained - Disappointed"
Jasmine S, 23 Novembre 2015

The hotel room was clean and very lovely, however the pool and hot tub were not maintained. These were two things that initially attracted us to the hotel but we couldn't even go in because of how filthy the water was. Very disappointed.

"Spacious rooms "
Swathi999, 23 Octobre 2015

We stayed at this hotel as part of a wedding group in Oct end. The rooms are spacious and clean (option for King and 2 queens available).However please note there is no lift to reach the first floor so if you have large suitcases then suggest you ask for a ground floor room.

"Best Western Diamond Bar, CA"
Mike L, 22 Octobre 2015

Overall the hotel was good. Easy to find. Nearby shops and restaurants. Breakfast was great. Pillows were overstuffed and too hard for us resulting in stiff necks in the morning. We did not get a decent night's rest.

"Best Western"
jackiejoe62, 18 Septembre 2015

I had a great time staying with a friend at the best western I was a little upset because I had to walk up stairs. There should have been an elevator. But I still enjoyed my stay except for the noise from the highway about 50 yards behind.

"VERY NOISY"
Beth H, 16 Septembre 2015

stayed here 5 nights ground level. only 1 nite of those 5 were quiet, the rest of the nites were filled with LOUD upstairs noise at random times. called once to complain, but that didn't seem to help much. i will not stay here again.

"Clean comfortable LARGE rooms."
255kimberleym, 14 Septembre 2015

Our room was very large. We found our two queen beds to be very comfortable. Everything was clean. The hot breakfast was minimal but sufficient. Everything was fresh and well maintained. Perfect for families or groups.

"Mini vacation"
Barbara M, 06 Septembre 2015

We stayed here 2 nights we went to LA County Fair . It was conveniently located near freeway exit and by stores. The room was neat and clean. It had a nice sitting area. The bed was comfortable. The breakfast was nice they even had eggs, hash brown, biscuits with delicious gravy along with other choices. The staff was friendly. Nice flat screen television with cable that had a lot of channels. The room had a microwave and refrigerator.

"Matthew and Erica"
sarahsQ5597PA, 28 Août 2015

Amenities were fine; freeway noise was loud. Lighting issues need to be resolved. A good location for families; pool was nice and safe for children. The housekeeping staff were accommodating with our schedules.

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